You are given a review about a place. You need to provide a rating from "1 star" to "5 stars" for this place.

This is a perfectly serviceable hotel with just plain bad customer service. You'll be fine staying here if you don't have any issues, but woe betide you if you do. The rooms are very meh. Outdated and boring - but who cares how the room looks in Vegas?

About customer service. We had an unfortunate incident where (on the recommendation of someone at the front desk) we ended up waiting half an hour in the concierge line for outlet mall shuttle tickets for a shuttle that turned out not to exist. No apology for our long wait, or for being given the wrong info. We were dismissed.

I also dealt with some damage to personal property. Housekeeping wedged one of my high heels under the frame of a roll-away bed in the room, and it chewed up the leather on the heel. Okay, fine. These places have insurance, right? The security officer who came to deal with the issue, was rude, dismissive, and had no information about the process of filing a claim. He strongly hinted that if I filed a claim with risk management, I was unlikely to see any kind of compensation from them and it would be out of the hotel's hands at that point. After some back and forth with a manager I was offered a food and beverage credit and to have the resort fees waived to make up for it - neither of which would help me get my shoe fixed, but I elected to take it because they implied the alternative would probably end up being no compensation at all.

Using the food and beverage credit was its own hassle. There was a tiny list of places we could use it, and they were all closed by midnight. Since we were given the credit the night before we left, we had to order a massive breakfast...and dinner for later, and snacks...at the cafe the next morning before we checked out of the hotel so we wouldn't lose the credit.

The icing on the cake was that when we went to check out, they had not waived the resort fees - in fact, they had charged us twice for them. My friend had to spend half an hour working it all out with a manager while we just sat around. We were offered a 15% discount on future stays for the multiple inconveniences, but obviously we will not be staying here again.

All that being said, we did have a few good moments - Preston at the front desk gave us some great suggestions for food and entertainment, so props to him. The staff at the cafe (particularly our waitress Jennifer) were fantastic dealing with our last minute flurry of orders trying to spend the food and beverage credit. And the bell desk very kindly let us leave our bags of extra food with our luggage so we wouldn't have to cart them around all morning, even though it was against their policy. Those good moments bought the hotel an extra star.
2 stars