Choose your answer: is the following review positive or negative?

What a mess of a hotel. General Manager Jim is a joke. I had a horrible stay here. The rooms are nasty and I was in a new one. So, they say! I called and left 4 messages for manager GM to call me and never did. Hotel told me they were not charging me and still did. Filed BBB complaint didn't respond (They have a F rating with bbb. I called and asked if they had an owner or corporate office I could speak too and they said No the owner lives in New Zealand. What a load of ... Finally, had to call bank and have them stop payment.

Available choices:
a). negative
b). positive
a).