Choose your answer: is the following review positive or negative?

Not very business like. Missed first appointment with no call. Did not return calls for several days and when I was able to contact them and re-schedule, they were 1.5 hours late with no call. The actual work was OK at best, but they left without completing the job. Again, multiple un-returned calls for three days and a bad email address. Finally left a message threatening a bad review and got a return call almost immediately. Said they only missed two windows and would be return to do just those. I told them to forget it and warned neighbors who were considering hiring them. Don't waste your money if you see a special offer or coupon. Poor business practices!

Select from the following. +negative; +positive;
negative