When people find out that the product they bought is unsatisfying or in some other way does not live up to the manufacturer's claims , the first step is to present the warranty , or any other records which might help , at the store of purchase . In most cases , this action will produce results . However , if it does not , there are various means the consumer may use to gain satisfaction . A simple and common method used by many consumers is to complain directly to the store manager . In general , the " higher up " his or her complaint , the faster he or she can expect it to be settled . In such a case , it is usually settled in the consumer's favor , assuming he or she has a just claim . Consumers should complain in person whenever possible , but if they cannot get to the place of purchase , it is acceptable to phone or write the complaint in a letter . Complaining is usually most effective when it is done politely but firmly , and especially when the consumer can demonstrate what is wrong with the item in question . If this cannot be done , the consumer will succeed best by presenting specific information as to what is wrong , rather than by making general statements . For example , " The left speaker does not work at all and the sound coming out of the right one is unclear " is better than " This stereo does not work . " The store manager may advise the consumer to write to be manufacturer . If so , the consumer should do this , stating the complaint as politely and firmly as possible . If a polite complaint does not achieve the desired result , the consumer can go to a step further . She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumer's rights . When people find that their purchase is unsatisfying , the first thing they should do is to _ . A) complain personally to the manager B) threaten to take the seller to court C) write a firm letter of complaint to the store of purchase D) show some written proof of the purchase to the store
D
(Question)
When families gather for Christmas dinner, some will stick to formal traditions dating back to grandma's generation. Their tables will be set with the good dishes and silver, and the dress code will be Sunday best. But in many other homes, this china-and-silver elegance has given way to a stoneware and stainless informality, with dresses assuming an equally casual-Friday look. For hosts and guests, the change means greater simplicity and comfort. For makers of fine china in Britain, it spells economic hard times. Last week _ , the largest employer in Stoke-on-Trent, announced that it is eliminating 1,000 jobs -- one-fifth of its total workforce. That brings to more than 4, 000 the number of positions lost in 18 months in the pottery region. Wedgwood and other pottery factories made cuts earlier. Although a strong pound and weak markets in Asia play a role in the downsizing, the layoffs in Stoke have their roots in earthshaking social shifts. A spokesman for Royal Doulton admitted that the company "has been somewhat slow in catching up with the trend" toward casual dining. Families eat together less often, he explained, and more people eat alone, either because they are single or they eat in front of television. Even dinner parties, if they happen at all, have gone casual. In a time of long work hours and demanding family schedules, busy hosts insist, rightly, that it's better to share a takeout pizza on paper plates in the family room than to wait for the perfect moment or a "real" dinner party. Too often, the perfect moment never comes. Iron a fine-patterned tablecloth? Forget it. Polish the silver? Who has time? Yet the loss of formality has its down side. The fine points of etiquette that children might once have learned at the table by observation or instruction from parents and grandparents (" Chew with your mouth closed." "Keep your elbows off the table. ") must be picked up else-where. Some companies now offer etiquette seminars for employees who may be able professionally but inexperienced socially. Why do people tend to follow the trend to casual dining? A) Busy schedules leave people no time for formality B) Family members need more time to relax. C) People prefer to live a comfortable life. D) Young people won't follow the etiquette of the older generation.
(Answer)
A
Ques:Do you want to live forever? By the year 2050, you might actually get your wish -- if you are willing to leave your biological body and live in silicon circuits .But long before then, perhaps as early as 2020, some measures will begin offering a semblance of immortality . Researchers are confident that technology will soon be able to track every waking moment of your life. Whatever you see and hear, all that you say and write, can be recorded, analyzed and added to your personal chronicles . By the year 2030, it may be possible to catch your nervous systems through electrical activities, which would also keep your thoughts and emotions. Researchers at the laboratories of British Telecommunications have given the name of this idea as Soul Catcher. Small electronic equipment will make preparation for Soul Catcher. It would use a wearable supercomputer, perhaps in a wristwatch, with wireless links to micro sensors under your scalp and in the nerves that carry all five sensory signals. So wearing a video camera would no longer be required. At first, the Soul Catcher's companion system -- the Soul Reader -- might have trouble copying your thoughts in complete details. Even in 2030, we may still be struggling to understand how the brain is working inside, so reading your thoughts and understanding your emotions might not be possible. But these signals could be kept for the day when they can be transferred to silicon circuits to _ minds everlasting entities . Researchers can only wonder what it will be like to wake up one day and find yourself alive inside a machine. For people who choose not to live in silicon, semblance of immortality would not be as useless as they thought. People would know their lives would not be forgotten, but would be kept a record of the human race forever. And future generations would have a much fuller understanding of the past. History would not be controlled by just the rich and powerful, Hollywood stars, and a few thinkers in the upper society. The main idea of this passage is that _ . A) human beings long for living forever B) there are many difficulties in making the Soul Catcher C) people might live forever as technology develops D) the invention of Soul Catcher has great importance

Ans:
C