Sentiment analysis: 99% of our 5 night stay here in late April was perfect: +The HRH corner suites spoiled me for life (rain shower and HUGE tube, double flat screens, comfy bed, killer music system) and we had a lovely view of the pool area AND the strip. +Awesome dealers at the casino tables that were happy to teach me roulette, craps, and switch blackjack. +Attentive hotel staff from check-in to check-out. No snobbery I've seen mentioned in other rooms - see disclaimer about the 1% exception below. +None of that suffocating feeling you find in the larger casinos and easy to navigate. Now for that less than perfect 1%: Finding a place to sun bathe around the pool on Thursday at 11 am was almost impossible. Note I said almost. We finally found a grouping of five lounge chairs and settled into two. About an hour later one of the pool attendants told us that area was closed and we'd have to leave... no posted sign, no rope cardoning the area off. Then the guy proceeds to carry our chairs down the stairs in front of us and over to a cabana. Real nice, huh? The part that really grinds my gears is that I had tried to rent a vacant cabana for us -- there were plenty that were unreserved -- but couldn't find a single attendant to take my money. And we were already both paying a daily pool area fee for each day of our stay.
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positive

Sentiment analysis: This is my 3rd time in for the $9.99 oil change except this time I needed to get my radiator hoses changed too. The 1st two times I had no problems and service was good and quick. On 12/3/10 I took my car in, got an estimate of $390 something dollars for an oil change and new radiator hoses. Are you fucking kidding me?! My brother is a mechanic so I called him and made Scott, the manager talk to me. Scott knocked the price down to $125+ tax ($140 total). The job took an hr. I went home and parked the car until Saturday night and drive it 25 miles to west Phoenix....MY CAR OVER HEATED AND BROKE DOWN ON THE SIDE OF THE ROAD!!! my car is not new but it sure as hell had no problems before this. I spent 4 hours stranded....good thing a good Samaritan helped me get the car back home. The guy that helped me along with a police officer told me the radiator hoses were either wrong or not put on tight. It didnt look secure. I had planned to move back home to Seattle on Sunday morning but now that my car wasn't drive-able and they aren't open Sundays (I was told), I had to delay my move until Monday 12/6/10. First he told me the wait would be 1.5 hours...which turned into 3 hours...then he said my it wasn't his fault that the water hoses busted. It was my fault because my radiator leaked--i have NEVER had ANY issues with my car before this point...EVER. Anyways, he charged me another $200 (his original estimate was $325!!!) for a new radiator. We waited another hour and he said the radiator wasn't the problem, it was the thermostat...then he said it was my head gasket ...and now it would cost me $1000+ to fix. What kind of bullshit business is this? I come in for an oil change and new water hoses...and ended up with a car that doesn't even drive anymore unless i put in another $1000 on it. DO NOT TAKE YOUR CAR HERE. While we waited, there were 4 other customers who brought their car back to complain about persistent problems after getting their car fixed there. I am filing a claim with the Better Business Bureau.
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negative

Sentiment analysis: I'm from St Louis,I was in Scottsdale AZ on a road trip. I rented a car and manege to locked myself out, with my money and camera inside. My friend who lives in Phoenix recommended I call Arizona Keys Locksmith to see if he could open my door for me. I called and Levi came out right away (I only had to wait about 15 minutes.) He was very nice and helpful and got me back in my car in no time. Wish I had a locksmith this knowledgeable, friendly and affordable here St Louis! Highly recommend!
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positive