What is the sentiment of the following review?
I will give this FApache location zero star . I use Starbucks 5 times a week, I went this morning to order toll mocha n baked cake. I requested to make ex ex ex hot, they didn't make hot enough. I check my receipt when I was waiting my coffee , they charge me grande size which is $1 overcharge . I ask sever but she told me to go cashier, so I need wait another 5 min after I got coffee. Almost I gave up n leave the store he open 2nd register for me. Service is very bad compare to other Starbucks.

[a]. negative
[b]. positive
[a].