Sentiment analysis: CUSTOMER SERVICE SUCKS!!!! AND IT'S THE OWNER! I would give this tanning salon a deserving ZERO if there was an option based on the customer service alone. Buyers beware do NOT buy the Groupon mystic tan deal its ultimately a rip off. I bought a 3 pack mystic tan off Groupon and thought I would give this place a shot. What is NOT in the fine print is that you must pay an additional $5 to upgrade to dark color so the deal on Groupon turns out to be not so hot after all. Downfall number one... 1st and 2nd visit I waited about 30 mins for both. No big deal compared to last visit. The 3rd visit was what really pushed me over the edge and is the sole reason why I would rate this salon a big ZERO if it were an option. 3rd and last visit goes like this... I walk in and there is not a single soul working the front desk and no signage directing customers to wait for someone to help them etc... So I sit for about 5 mins and get up in an attempt to start finding someone. I follow the voices and ease drop just enough to make out that there is a custom spray tan in progress. When the owner finishes she walks up front, see's me sitting there, doesn't say sorry for the wait, nothing! Just then a small group of men walk in and she begins to check them all in before helping me. WTH???! Meanwhile I've now been waiting for a good 20 mins, no apologies for the wait and starts to check in an entire group before me. My patience has worn out by now and I cut in to ask her to check me in. She then states "the mystic tan is down"! Ok... I explain to her that I have one more spray tan left in my prepaid 3 tan series and I need to get a spray tan for my show that night. She then got super defensive and snippy with me and restated the above as if I didn't hear her the first time only this time it was much louder. I am not deaf lady, there is no need to raise your voice! I proceeded to ask for a refund and she rudely told me she doesn't do refunds. Mind you, this is the OWNER!!! Moral of the story people... And I really hope the owner reads this review. You didn't have get obnoxiously rude and snippy. When people prepay for a service and as a business you simply can't keep your end of the bargin, it is your responsibility to make it right. Either nicely offer the client a refund so they can go somewhere else OR offer to give them a custom spray tan. Its really that simple! After the owner escalated the situation with her attitude, I told her I was going to express my thoughts on Yelp. Then... she told me she WAS going to offer a custom spray tan. Sorry lady, a little too late! I'm sure this won't come as surprise to you especially after reading some of the other reviews. Looks like others have the same experience with you. Might want to check those poor customer service skills at the door and drop the attitude!

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negative

Sentiment analysis: Game on! I've come here after work (say around 8p) a handful of times and I've been here on late Saturday nights during Vegas StrEats, and I've never had a problem with getting in the door in a timely fashion. Be advised though, it's murder trying to get in without a long wait on most Fridays and Saturdays any time after 10pm. Once inside, my closet gamer nerd self comes out of the closet and I relish in old-school arcade games (where else can you find DigDug, seriously?) and in the plethora of LCD and/or HDTVs set up with new-school games. I seriously appreciate that I can sit at the bar and play Marvel vs Capcom (and yell expletives at the screen) and have drinks brought over my way.

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positive

Sentiment analysis: Very slow service

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negative