Problem: This place is huge. Competes with Steve's music in terms of overall inventory. Not impressed by the new setup... Seems expensive guitars are not in a closed room and I think it can be dangerous for the instruments in the winter. Too dry and it can crack so you may want to double check your instrument everywhere before you buy it. So far, I was really well served over there. Some items I got there... Bought a mixing console and studio monitors ; Salesman was good (Eric I think). Bought a midi controller ; Very well served. Bought some pedals ; Services was okay. I am a bassist and went around 5 times last year. Service was amazing in this department. I saw Risa D review. I had a similar experience at Steve's with a guy named Sheldon I think. I guess he didn't care about the 3000$ I had in my pocket to buy an acoustic guitar. But someone else did care. We should never accept that eyes rolling attitude and ask for the store manager. If the store manager doesn't care, well there is always another store that will care about you and your money.
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A: positive

Problem: The employees in this office are so rude. The woman on the far left kiosk that is mentioned in other reviews is the most miserable disgusting excuse for a human being I've ever encountered. Every time I come in she is rude to every single person she helps. She is so passive aggressive. Slowly waddles around trying to take extra time to complete any task in order to make people wait longer. My guess is she has no power in her personal life so she uses the tiny bit of control she has over customers by wasting their time as much as possible. Don't even get me going on the employee that goes by the name of CeCe who told me I was interrupting her lunch break when she was called out to help by one of her coworkers. FYI CeCe - it wouldn't kill you to skip a meal. There is a reason these losers get paid $10 per hour. There is one half way nice woman that works there. The rest are horrible.
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A: negative

Problem: If I could give 0 stars, I would. The absolute worst experience of customer care in my life. I know lately customer service is dying-but this store truly has NONE, which is apparent from the attitude given by every customer service representative you deal with and the lack of deadlines met. After 2 months of dealing w/ Ashley furniture's incompetence, I am done forever and will never return. Incompetence, lack of concern and professionalism. After the first delivery was damaged, the next two attempted to delivery a $2000 dining set that was the wrong color-funny how the table only has 1 color scheme though! Relentless problems w/ customer service: them telling me it was the lighting in my home-after pictures were sent to confirm they acknowledged the table was in fact the wrong color but the chairs "should be ok"... again, photos sent to confirm chairs were the same color as table=WRONG COLOR, "oh yah they're wrong too, we'll order new chairs." Call to confirm both table and chairs were ordered, NOPE-manager Stephanie full of excuses as to why the chairs weren't ordered despite HER begging me to give Ashley furniture another chance, "it's in a manager's hands now so I'll make sure it's done right" Too bad Stephanie doesn't know what she's doing: she calls one day to say the delivery will be delayed, then calls 2 days later to say original delivery date and when I return call to see WHICH delivery date it would be since she contradicted herself, she says "I said that??" HAHAHAH. Two weeks between each attempted delivery date (and there were 3) apparently was good customer service according to Stephanie who told me twice, "what's the big deal, it's not like you don't have a table already to use?" Well, when you actually work and are given a 4-hr window EACH time the WRONG table is to be delivered, that's some time off work to recieve an incorrect product you didnt order. And BTW, each time something is ordered, changed, looked into or attempted to schedule a deliver, it takes 48-72 hours to even process before you have an answer. When we finally were exhausted w/ excuses and just wanted our money back, Stephanie told us we'd have to go to the store we purchased it from b/c customer service doesn't deal w/ that-WELL, that's news to me that customer service doesn't deal w/ returns! No problem-we go to the store and speak w/ Leanna who seems eager to help and was pretty much the only person that ACTUALLY DID something; unfortunately after she gives you her card and the "call w/ questions" gimmic, your calls will be screened and met w/ attitude from her assistant Cynthia, so you'll never actually get to talk to Leanna. After 3 more weeks and multiple deadlines not met as to when we were promised our refund, the ordeal is finally over with. I've learned thanks to managers telling me they'll have to "see" if the items can be refunded, despite the brochure saying "if you would like to return your furniture for any reason, it's not a problem at Ashley furniture Homestores.....", that each store is independantly owned and operated, there is no corporate office, so everything is at the discretion of SOMEONE ELSE. Trying to furnish a new home and with a large budget to spend-congratulations RC Willey-despite your higher prices, you will and have received the remainder of my business. Their customer service is FANTASTIC! Big Jason--you were great, you should think about changing companies though!
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A: negative

Problem: Very bland and very overpriced. Would not recommend this place. The service took FOREVER (20mins and you pay at the counter) and the food was entirely trying to be too trendy and lacked in all aspects. Pass.
How would this review be described?
OPTIONS:
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A:
negative