I have these old Kenneth Cole boots that I absolutely love but the heels have worn down and one of the zipper tabs have come off. Decided to take them to Shoe Lab which was convenient to my workplace. The lady at the front counter quoted me $90 to have the boots resoled and $35(knocked down from $45) to have the zipper pull replaced. Damn expensive right? $125 can buy you a nice pair of new boots. But since I can't find anything close to my beloved boots, I decided to go ahead and pay for them to get fixed. The woman assured me that my boots will feel the same and nothing about their comfort should change. The lady said the boots will be ready in 5 days and will call when they're done. A week passed (no call from Shoe Lab) since I dropped the shoes off so decided to give them a call to inquire about the boots. The lady on the phone(I assume the same lady at the counter) answered and told me she was busy and that she'll call me back in 30 minutes. Never called me back. See, I'm not in any rush to get my shoes back so I call again a few days later and same thing, she's too busy and will call me in 30 minutes. The time passed and she didn't call back again. So on my lunch break, I headed down to Shoe Lab, looked the lady in the eye and asked about my shoes. She literally turns around and goes, "Oh here they are! They're ready." Was that so frickin hard to do over the phone? Seriously?! My boots looked fine, zipper fixed and shined. They shaved down the old heel and glued on a new one and glued a new sole at the bottom of the shoe. The work looked OK but didn't seem like a $90 job. And for some reason, the boots have become noticeably tighter. I don't know what Shoe Lab did but they are no longer the comfy boots that I love. Now, they'll have to be stretched to fit me properly. But for this job, I will take my business elsewhere where, hopefully, they don't price gouge and actually have good customer service.
Is this review positive or negative?
Select from:
(a). negative;
(b). positive;
Answer:
(a).