Instructions: You are provided with a user review of a restaurant. Your task is to classify the given review into two categories: 1) positive, and 2) negative based on its content.
Input: I ordered delivery from City Thai through GrubHub. I was given an estimate of 1-2 hours, which was understandable given that the weather was crappy.After 2.5 hours I contacted GrubHub to find out where my food was. If the restaurant needed to cancel because of weather or some other reason, that is one thing, but I heard nothing from them. GrubHub reached out to the restaurant who said they were starting my order and promised it would be delivered in 25-30 ADDITIONAL minutes. The restaurant had confirmed this, and I was told they were offering the delivery service directly. OK, fine, at least I will get to eat dinner, and at this point it's too late to order delivery or pickup anywhere else.At 3.5 hours, I contacted them again and subsequently received an email saying the order was cancelled because it was after 9:00, and the restaurant was closed. I realize the GrubHub shares the blame here, but this is abysmal customer service from City Thai. It is honestly inexcusable. It is one thing to need to cancel an order because of weather, or driver issues, etc, but to provide (sparse) updates confirming that the order will be delivered and then simply close is un-freaking-believable. There are plenty of other decent Thai places in Portland, please don't waste your time with this one.
Output:
negative