Short version: don't stay here. Too expensive for what it is. Service is terrible. Below is the letter I wrote the hotel manager after the slew of problems we had. We never got a reply, so here it is... We stayed in the Nobu Hotel from August 15-18. As we were checking out, you asked us how our stay was and, after my boyfriend expressed his displeasure, you asked us to explain. At that point, we just wanted to get out of there. Now that I have some time, let me tell you about the bevy of problems with our stay. It started with check-in. There is no one at the entrance of Caesar's to help with baggage or direct guests of your hotel to where you are. We went to the main reception area, and they informed us we needed to check in directly at Nobu. Our search began. We asked 3 different Caeser's employees where the hotel was, while dragging our baggage through the gaming floor on a Friday night after a 5 hour flight. Two of them had no clue, and the third misdirected us. It took us about 20 minutes to find the hotel. We mentioned our problem to the person checking us in and they let us know that they get that a lot. This is a "luxury" hotel, and no one thought of a better way to direct people? Maybe someone by the main registration? For the rest of our stay, we always knew which people were heading to Nobu Hotel by their confused expressions and haggard looks from fighting through a crowded casino with 50 lb luggage. Already tired and frustrated, we check-in. No bellman was offered to help us with our bags. We get to our room, and instead of the King room I had reserved, there were 2 beds. We returned to check in and informed that rooms weren't guaranteed. I've never heard of this before. I reserved and paid for a King room specifically, not a King or Queen. If there were none available, I should have been informed. We were celebrating our anniversary and 2 beds doesn't really lend itself to a romantic getaway. What if this was our honeymoon? We also commented that it would be nice to have bell service, since we had been dragging around the luggage for sometime. We were given a new key key to our new room, sans a bellman, and headed up for the second time. We unlock the door, AND THE ROOM IS OCCUPIED!!! At this point, my boyfriend's patience had completely worn off. We headed back down to the front desk, still dragging around our luggage. I demanded the manager, explained the situation, and we were taken to a king by the manager and with a bellman. He did give us a room upgrade (a better view?) and a $100 dining credit as a gesture. After they left, we unpacked and found a champagne cork and dirty napkin under the coffee table. Just gross and we had only just gotten in the room. The next day, Saturday, the only problem was that turn-down was offered at around 6:30, while we were getting dressed for dinner. We told them we would like it, but could they come back after 7:30. Guess what? Yup...they never came back. We dined at Nobu (which I have done before-we live in New York) and loved it. Our waiter recommended the in-room dining, since breakfast was exclusive to the hotel. We decided we would sleep in and enjoy breakfast in the room the following morning, using our credit. We were not disappointed. It was delicious and worthy of praise. Our waiter left, telling us he'd return in an hour or so to clean up. He did return, but we were about to leave, so we asked him to come back in a bit. We left our room about noon and headed down to the pool. We spent the day there and didn't get back to the room until about 6:30/7:00. The room had been serviced, but ALL OF THE DIRTY DISHES WERE STILL THERE. Really? It had been 7 hours. We called down to get it taken care of. Of course, while we were waiting, turn down was offered. Why so early, again? We once again asked them to come back later. And once again they never did. Monday morning, I had business in Vegas. We had elected for a late check-out. At 12:30, when I returned from work, I asked at the front desk for bell service so we could check out. They said they would send someone right up. 10...20...30 minutes go by. It's time to check out, so we call down and ask what's happening. They inform us the bell service is now backed up and it will be an additional 20-30 minutes if we want it. So, as per usual, we drag our bags back down to the front desk...and we meet you. This is why my boyfriend compared you to a Holiday Inn. The car service was a nice gesture, but does not make up for the appalling service at the hotel. When you are offered and pay for VIP, you expect VIP.I'm very familiar with the Nobu brand and that's why I booked there. Well, if the restaurants ran like the hotel, it'd be out of business, at least in New York. There is a certain level of service you expect both in Las Vegas, as well as from a so-called "luxury boutique" hotel. It didn't even come close. I hope this helps.

negative

I worked there when I was high school they, however they are nice selection but you can.

negative

First time here today amazing! !!! We will be back. The service was great and the wait time short

positive

I wish my appetite was as huge as my eyes when the chicken eggs benedict arrived at our table. I barely put a dent in it. I wanted to eat so much more. It was so good. Especially when washed down with their signature BLT Blood Mary.
positive