input: Write a negative yelp review.
output: I took my family of 7 here on sunday 11/9. We arrived at 11AM and by 1:20 we had not received our food. This is after ordering over and hour ago. We noticed the table around us received their food even though they had been seated after us. The waitress was very nice and said she was sorry for the wait several times. I finally asked to see the mgr, who I assume is the owner. He finally came to our table and after I explained the situation to him all he did was said that he really cares about his customers and if he made all his customers wait this way he wouldn't have any customers then he walked away. He did nothing to compensate us for the long wait. I go here because it is convenient for everyone. The food is just so so. Well this will be my last visit. I understand everyone can have a slip up but it is how they handle it to make the customer feel better. Ritters gets a Failing Grade in this category and an OK for the food.
input: Write a negative yelp review.
output: This used to be a good place and now it's changed for the worst. My most recent 'dissatisfactory moment', but not the only, was this weekend when I ordered take out from Shun Lee and they force an 18% tip upon my bill. No one brought me anything, there was no delivery, I didn't even ask anyone for extra sauce so why is there a tip on my bill?!? I won't be coming back anymore and I advice any NEW or 'before the changes' customers to do the same.
input: Write a negative yelp review.
output:
I tried really hard to like this place. I can honestly say the waiter was the only redeeming aspect of our meal. We ordered the shrimp brioche - don't bother. They are drowning in BBQ sauce so everything else is pointless. You could be eating packing styrofoam. Atmosphere - the management let children run crazy through the restaurant and when I asked the waiter, I was told there was nothing they could do for fear of being fired. So instead, they poison the experience rather than ask the family to exert control over their children. Appalling. I ordered the salmon and it was very disappointing. It was supposed to be cooked in lemon butter and the fish is old. All I tasted was the char on the grill. My colleague ordered the jerk chicken on sweet potato. Thankfully he asked for the honey on the side. The chicken was peppered not jerked and peppered to the point of inedibility. The restaurant is a 70's reject in desperate need of updating starting with the nasty menus and the ancient carpeting.