INPUT ARTICLE: Article: Rather than arguing with the customer, ask questions to focus their mind on the facts. Try asking them to clarify a couple of details from their story, or ask them how they want to see the situation remedied. For example, you could ask, "What's your ideal solution to this issue?" Allow them to communicate their feelings, but if they begin to call you names or use explicit language, cut them off. Tell them what the consequences will be if they continue speaking in this manner. For example, you could say, "Sir, I understand that you're frustrated, but if you continue to use that kind of language I'll have to end the call." If you don't own the business, make sure you know ahead of time what your company's policy is regarding abusive language. Your employer should have a written rule about when it's acceptable to disconnect a call. The customer may be so fed up with the situation that they ask to speak to someone in a position of power. Don't take this personally or get defensive if they demand it; just oblige them and pass them on to your manager. If you're the manager or owner, politely tell them so by saying, "I am the manager on duty. I'd like to hear your story and work on a solution with you." Making the customer feel appreciated may help to defuse some of their anger. Show them that you view their call not as an inconvenience, but as an opportunity to improve. Try finishing the interaction with a quick "Thank you for letting us know about this. We don't want this to happen again." Calls like this can be emotionally draining, so if you have the chance, take a break. Step outside to take a quick walk around the block. Head to the break room to grab a cup of coffee and chat with a coworker. Or just take five minutes at your desk to meditate and take deep breaths.

SUMMARY: Ask questions to calm the customer down. Stop the customer if they become directly abusive toward you. Respect the customer's wishes to speak with a supervisor. Thank them for bringing the issue to your attention. Take time to unwind after the call.

INPUT ARTICLE: Article: After submitting your immigration forms, you should have received a receipt number verifying that your forms were received. The receipt number is 13 characters long and begins with three capital letters, e.g., "EAC-11-010-50870." The receipt number should appear on all application notices USCIS sends you. If you've lost your receipt number, schedule an InfoPass appointment through the USCIS website: https://my.uscis.gov/appointment. This is the only way to schedule an in-person meeting with USCIS. At the meeting, you can ask for your receipt number. Remember to take your passport or other valid ID so you can enter the building. Visit the myUSCIS website at https://egov.uscis.gov/casestatus/landing.do. Bookmark this page if you intend to visit it in the future. Omit dashes when entering the number, but include other characters, such as asterisks if they appear in your receipt number. Click on "Check Status" after you enter your number. The website should pull up your application status. You'll see what steps your application or petition has already gone through and what steps it still has to go through before completion.

SUMMARY: Find your receipt number. Go to the USCIS website. Enter your receipt number in the search box. Read about your status.

INPUT ARTICLE: Article: With the help of the good old Pokedex (accessible inside the game), you can identify which Pokemon types Luvdisc is strongest and weakest against. This will help you win Pokemon battles easily and more effectively. Luvdisc is a water-type Pokemon, so it's severely weak against grass (like Bulbasaur and Chikorita) and electric types (like Pikachu and Jolteon). Luvdisc will take twice the normal damage than it will get from other types and could even get knocked out instantly when hit with pure-type attacks like Thunderbolt and Solar Beam. In contrast, Luvdisc is super effective against fire, ground, and rock types. Luvdisc can deal twice or, if the Pokemon has two types that are weak to water, four times the normal damage to Pokemon like Charmander, Geodude, and Diglett compared to other Pokemon types. In some cases, Luvdisc can even take down these Pokemon with only one shot using pure water-type attacks like Hydro Pump.

SUMMARY: Identify which Pokemon Luvdisc is weak against. Identify which Pokemon Luvdisc is strong against.

INPUT ARTICLE: Article: Amazon Prime also takes their ratings from IMDB ratings. When you go onto the IMDB webpage, you will be given an option to sign in through your Amazon account. Select this option and sign in. Movies will be displayed under categories, but you can also search for a specific movie. Type in the movie you want to rate. Click on the title when it appears. The "rate this" option will be shown above a star. Click on "rate this" and give the title as many stars as you'd like. You can rate the movie between one and ten stars.

SUMMARY:
Sign into IMDB with your Amazon account. Select the movie you want to rate. Click on the "rate this" option to select a star rating.