Given an English language product review, determine if it is a Good Review or a Bad Review. A good review is one where the product's review has positive tone and Bad review is one where the tone of product's review is negative.
Q: I received a used one, not new as they advertised. The box was damaged and scratched. It did have some marks and scratches in it. I called the customer service department but nobody answer me. It has been for over three weeks. This is really bad service. They should check what happened before sending it to customer. Not satisfy at all after 2 weeks using it. After 3 weeks, one side of remote switch stops working. We are still waiting if we can get another one.
A:
Bad review