Choose your answer: is the following review positive or negative?

I have never received such poor customer service in my life. Looking everywhere for a laptop called and was told there was numerous in stock just to arrive and have 0 in stock. The sales rep was terrible as they didn't check anywhere. Wasn't until the manager got involved that there was some resolution. Online it was listed as the deal of the day apparently just to get me into the store. Done with best buy for a long time.

Choose from:
a). negative
b). positive
a).