I have to say, I have never been a Chapman Fan. However, it was Saturday on Labor Day Weekend, I wanted a new car and the other dealers were giving me the run around. (Come all the way to the West Valley for a "free TV" Free? Yeah, right. Am I looking to buy a TV anyways? No, I want a car) I did an Internet Inquiry on their website and I received a near instant reply from Justin Harris who did not waste my time on the "normal" dealer games. His sales manager, Andrew Lucas called me as they didn't have the exact color I wanted. Nonetheless, he asked me to hold tight and give him (and Justin) an hour or two and one of them would find it. Sure enough, a couple hours later he called me with a firm time that the exact car I wanted would be at his dealership. I arrived at the dealer, none of the normal games I have had in the past ("The oh there is a speck of dirt on your trade, now it's worth $2000 less) so I really appreciated it. He had the car ready for me to inspect right out front. We test drove it and it was exactly what I wanted. He then needed a little time to get the car clean and polished which I completely understood as they just drove it all the way from the Southeast Valley for me. Next, we went in to finance and met with a very prepared Zoe. He had the agreed price and everything correct on the forms, the first time. I say this because shady dealers will usually try to play the bait and switch game in finance and put the car in for a different price (Oh, that was just a typo), but none of that nonsense here. In and out in under five minutes. No games in here. No mystical protection from alien space creatures was forced upon me to buy. Side note: I did let them know I usually don't buy any of that stuff as I only keep a car until its warranty is up. But all around nice guy and was easy to work with. No wasting my time. Last stop, Justin helped me remove everything from my old car and then put it in my new car. He did a tour of the vehicle with me and explained and setup lots of features including the keyless buttons to unlock the doors. (I had no clue how they worked or how cool they were). It was nice to see that he knew what he was doing and could quickly show me features. It was not like he was figuring it out for the first time. He clearly knew what he was doing. I highly recommend these folks. As with any dealership, go in prepared and you are always better off. However, I felt like after being in their dealer for a while that the majority of their sales people have integrity and work out a fair deal for everyone. Thanks!
Choose: was this review given positively or negatively?
Possible answers: a. negative; b. positive;
b.