I came here on Sunday with my boyfriend and 5 other friends. Things got off to a bad start when our waitress spilled coke down the front of my off-white dress and all over my leather purse. I was soaked. Even my underwear was soaked. Everyone at the table was shocked but I made sure to be nice and forgiving and for every apology that she gave I tried to make her feel okay about things. I got up and helped her sop up the mess (no other employees came to her rescue) and wipe up the floor (literally on my knees scooping ice and coke up with her) and she gave me a few dish rags to try to dry myself off. At the end of the meal she brought or checks, and she said our two sodas had been taken off the bill. We were all surprised more hadn't been done to make it right. Note: Our friends had all ordered pizzas/appetizers so between the 7 of us, it would be a good sized bill. My boyfriend and I had ordered the two drinks and a large pizza. So with the sodas removed the bill came to $26. My boyfriend asked her if there was any chance half of the price of our pizza could be taken off the menu. It was uncomfortable but she said yes. When her manager, David, returned to the table he was totally abrasive. Without asking how our meal was or even coming near me to check on my dress or purse, David very hurriedly said to my boyfriend, "Hello sir, yeah, she told me about the drinks spilling and so we took them off of your bill for the inconvenience. We'll take 5 bucks off but that's all I can do." My boyfriend, affected by David's abrasiveness said "We were only asking if maybe half the pizza could be covered. I think that's bull****." And David said "Of course you do. Sorry folks." And walked away! Our experience felt entirely unprofessional. I was disappointed that David hadn't even come to the table to check on us immediately after the accident or during our meal. And by the way, the pizza wasn't good. Terrible experience. My boyfriend was so fired up that he went home and emailed corporate. I did feel bad for our waitress, who was very apologetic and seemed just as disappointed in David's managing skills as we were.
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negative