Sentiment analysis: We went in there about a week after it opened and had a really bad experience there. The beer was good, and the server we had was good, but the food was awful and the experience we had with the manager was what ultimately ruined the experience. We ordered wings, and a quesadilla. The wings looked and tasted either like they had been sitting out for an hour, or they were deep fried to a crisp. The quesadilla had decent flavor, but was only about 1/8 of an inch thick and had very little filling, definitely not worth the $7 for such a small amount of food. There are a lot of places in downtown I can go and get full for $7, this was like a 3 bite snack. But, since we live downtown, and we like to support our local businesses, and considering the fact that they had only been open a week or so, we thought we'd give some helpful constructive feedback to the management in hopes they might improve. So we asked to talk to a manager to tell him about the food. So this guy comes over and we tell him the wings taste way too overdone, and the quesadilla tasted alright but was a poor value at $7. We told him we were local, we were polite, and that we knew they had only been open a week and we wanted to help them work out the kinks. The manager immediately got really defensive and tried to tell us that the wings were fine (and that everyone else in the place who ordered them loved them) and that they only use the very best ingredients and that's why the quesadilla was so expensive. Then he basically tried to tell us that we were wrong and that there was no way that the food could have been that bad. We were just trying to help a local place succeed, and this guy put a really bad taste in our mouth. Arguing with a customer and trying to convince them that the bad food they just ate wasn't really bad is a perfect example of how not to run a restaurant. All he had to do was simply say "thank you for the honest feedback, we will consider your recommendations, and we would love it if you would come back and have a free appetizer on us so that you can see we're committed to improving." We would have been back a dozen times by now, and told all our friends about it. But instead he was a jerk. We thought about coming back again after a few months, but every time we think about it, we just think of the manager. And besides, there are lots of other great places in downtown Phoenix that have better, cheaper food, and good beer too. So we haven't been back, and we probably won't ever unless something changes.
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negative

Sentiment analysis: I really really really want to like the District! But both times I was there, I had awful service - all due to the kitchen screwing up the orders. The first time I was there I had the pork loin with the mac n' cheese. After being the last one getting her food by a few minutes, the pork loin = not cooked on the inside. I told the server and he said, no that is the way that it should look and went on about how they cook it back in the kitchen. When I showed him the meat...he then said "Oh no! That isn't how it should be at all!" Takes my food away. 20 minutes later...new pork loin. With my waiting (everybody was done by then) not having it done the first done, etc...I should have thought that I would have been compensated for something. Nope nothing! Oh! And the server kept on forgetting to refill my iced tea...HUGE pet peeve. 2nd time was last night and my friend and I were sitting at the bar. We ordered off the happy hour menu with the cheeseburger - no onion (me) and plain Hamburger with nothing on it but grilled onions for my friend. And we ordered sweet potato fries. After a half hour (and we had tickets to see Conan in another 45 minutes) our food comes out. Mine with onions and my friend with cheese and no onions. Oh, and no sweet potato fries. We tell the manager the mistake and took our plates away. We also told the manager and the bartender that we had tickets and had to leave soon. 10 minutes later...our burgers came out again. Mine was correct, my friend didn't get her grilled onions. The manager told us that they do not grill onions. Ooooh-kay! And still no sweet potato fries. Uh, where are our fries? The bartender never put it in the system so the manager made him do that before we could get our fries. Running late....we scarfed down our food. At least we were only charged for our iced teas for this catastrophe. The end!
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negative

Sentiment analysis: Beautiful hotel. No direct access to the strip. You have to go through aria and crystal to get to the strip or through bellagio. Their own tram doesn't even connect to vdara. When we checked in it took till 4:30 to get out room even though check in is at 3p. It wasn't clean. Got our room and the curtains were broken and a panel on one of the drawers were ripped off. Called to get it fixed and got someone 45 min later. I then was getting out of the shower and realized the toiletries on the sink were already used. When I complained they sent toilet paper. The valet doesn't answer the phone during the day but when we went downstairs everyone was just standing around. Nice hotel really deplorable service.
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negative