Problem: Disgusting!! Ordered a pizza from here for delivery and it had a hair!! Called and spoke to Daniel the manager he seemed like it didn't matter (apparently these people do not wear hair nets) and was only going to replace one of the pizzas we order. Then when asked to credit our account and forget the whole thing he CHARGED us again!! Horrible horrible horrible!! Never again!!
How would this review be described?
++++++++++
A: negative

Problem: I wanted to like this place more, and frankly, I was expecting to. I'd say the food overall was about 3 stars, but when you factor in the price (and I don't care that it's on the strip and this is what I should expect to pay. If you pay this much for food, it should be good, regardless of where you are) I have to bump it down a star. My wife's best friend was in town with her husband. They came into some Ka tickets at the last minute, so we had to find dinner at a specific time on short notice. We tried a few places that didn't work, but Shibuya had an opening. To start, we had the rock shrimp tempura, which was fantastic. This is a pile of small shrimp tossed in a sweet and spicy sauce. The evening was off to a great start. The rolls we sampled (Tiger and Shibuya) were just okay. The weren't wrapped well, all of us had trouble keeping them together. For entrees, our friends split the lobster and scallop dish, which is basically a bunch of seafood in a broth. I enjoyed the broth, but some of the seafood was cooked a little long and became slightly tough. I had the fish and chips. I was excited to try a Japanese spin on this dish, but it wasn't that inventive. The fish was still fried white fish, and the wasabi tartar had almost no kick. The best part of the dish was probably the "chips," 2 thin slices of potato tempura fried. This was different from normal fish and chips, which is what I was looking for. The wife had the Australian wagyu skirt steak. This is served with a black pepper teriyaki sauce that the table universally enjoyed. The steak was good, but certainly didn't blow us away. Given the pedigree of wagyu, we were expecting more depth of flavor. The table shared the calpico pannacotta for dessert. The presentation was nifty (see photo) but this was way too tart for me. The macaroons were okay, that was my favorite part of the dish. All in all, I wouldn't say I didn't enjoy the meal, but we certainly left feeling like we did not get what we paid for.
How would this review be described?
++++++++++
A: negative

Problem: LONGTIME Grille regulars... What happened this past weekend, can not go unmentioned because it was such bad customer service. I know it is hard sometimes, and even when your in a bad mood, you just have to push through and make your customers feel welcome. This Friday night, invited to a birthday party up at the Grille. We arrived, sitting at a large table outside, with more people coming... And the manager, Robin, came out and started YELLING, I mean YELLING at our entire party for moving tables. Not only was I embarrased for my hostess, but I was embarrassed for the manager. My friends spend thousands of dollars every year up there. We love the atmosphere, the food is good, and love listening to Rusty, But to be yelled at like that was humiliating! Our hostess decided right then and there to move our party to Tempo Bistro, down the street, who not only welcomed us, but treated our party fantastic and we all agreed that they appreciated our buisness. I am afraid that if this on going problem is not fixed, The Grille, who I would think would depend on the Verrado regulars, will have a hard time surviiving.
How would this review be described?
++++++++++
A: negative

Problem: On my way to Las Vegas my US Air flight 688 stopped at Phoenix Sky Harbor International Airport Gate A37 located in Terminal 4. The airport has three main terminals: Terminal 2, Terminal 3 and Terminal 4. My connecting flight 6 departed from Gate A3 so I had to walk from one section of Terminal 4 to the other section of Terminal 4. It took about 10 minutes to walk including a moving walkway from Gate A37 to A3. When I arrived to Gate A3 in time the boarding process was delayed due to the late arrival of the crew for my connecting flight to Vegas. What else is new? So many variables regarding flight arrival and departures. This is the norm. PHX is quite nice while I waited for my flight to board. In the end my connecting flight was on time to Las Vegas, which is built into the flight schedules these days.
How would this review be described?
++++++++++
A:
positive