TASK DEFINITION: In this task, you're given a review from Amazon. Your task is to generate a rating for the product on a scale of 1-5 based on the review. The rating means 1: extremely poor, 2: poor, 3: neutral, 4: good, 5: extremely good.
PROBLEM: The retaining nuts that loosen/tighten the braces fell out and I can't find where to contact them for any warranty support. Google can't even find them so where is their support folks? Warranty? Anyone? The lock nuts should be "captive" in the bracket and not able to just fall out on the road.

SOLUTION: 3

PROBLEM: I'll start with why I gave it one star; the case doesn't allow the sound to get through adequately. You can hear people on speakerphone or other but your voice is muffled even if you're talking with your mouth right up to the microphone opening. I would not recommend this product unless it was re-designed. It's made well maybe it would be waterproof I don't know. Everything fits together well it's just the sound is awful

SOLUTION: 1

PROBLEM: We have two Panasonic microwave ovens and the magnets in this cover will not stick to either. There is a slight attraction, but not anywhere near enough. So, I thought I'd stick it to the side of the refrigerator, which is next to one of the microwaves, where there are many magnetized do-dads holding just fine. The cover doesn't fall off, but immediately slides down the side to the floor. I don't know if the manufacturer got a bad batch of weak magnets or what the problem may be, but it is basically a complete loss to me. For $12 I won't bother sending it back. Shame for lack of quality control.

SOLUTION:
1