TASK DEFINITION: You are given a review about a place. You need to provide a rating from "1 star" to "5 stars" for this place.
PROBLEM: Their customer service pales by comparison! I was one of the original customers at the Tatum/Cave Creek location (formerly Diva Tanning) and stayed with Celebrity when they bought it last year. As a monthly subscriber, I spend nearly $1,000 a year (12 x $80/month) on tanning services. My wallet was lost over the holidays and Visa had to send me a new card. I brought it in to (manager) Nicole to update my account as soon as I received it, explained why I had to change the card number and was told 'Too late! We already tried to bill you for your monthly fee and had to charge you a $5 fee because your card would not go through.' Really? I spend nearly $1,000 a year there and you are going to lose my business for $5? I guess so. This Celebrity Tanning experience has moved to the top of my list of horrible (and incredibly short-sighted) customer service experiences ... which is a shame, as it was otherwise an okay place to tan.

SOLUTION: 1 star

PROBLEM: I thought the food here was very good. We stuck to the vegetarian dishes, I was pleased to see a mushroom dish which was fantastic. The naan was good, the samosas were excellent. I would definitely go back here again.

SOLUTION: 4 stars

PROBLEM: In the vein of Vegas casinos, the Silverton is in the middle of nowhere--far off the strip, down near Blue Diamond Road in the south of the valley. It's amazing that this casino is as busy as it is.

But step into the casino and you can see why people like it. It's stylish. Laid out as a local's casino, you would assume that it is all business, no pleasure. But the casino has a modern design. And it's fun. Well, the bars are fun and the steakhouse (Twin Creeks) is fun.

And the casino knows how to celebrate a holiday. If you go around Christmas, they submerge Santa Claus in a massive aquarium to answers children's requests. Amazing.

SOLUTION:
3 stars