So. Not. Happy. My daughter got her braces off in 2009. At that time they put in a "permanent" retainer. That retainer is now loose. She went into the office to have it re-cemented. They told her it was fine and charged her a $50 office visit. The "permanent" retainer is STILL loose. They never fixed it. Now they are telling her that it's another $50 office fee AND $200 for a new "permanent" retainer. I'm sorry, but to me permanent means just that and telling me and my daughter that biting into something "wrong" like a crunchy taco can break the retainer. Um...no. That to me means that it wasn't put in correctly to begin with. Orthodontia is expensive enough. But to have to pay and repay for something that is supposed to have a lifetime in the mouth is not acceptable. All she wanted was for it to be re cemented. I truly felt like the office was trying to cover their ass. Not a happy former patient.
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