Read the following article and select the best answer. Article: For 75 years, three words have influenced the lives of many young Brits.They are:mirror, signal,manoeuvre . These are the processes all drivers should perform.Learners hoping to pass their driving test need to prove that they understand the importance of these actions before they can throw out their L-plates and head for the highway.In Britain,L-plates ale signs with a red "L" on them which you attach to a car to warm other drivers that you are a learner. This summer the British driving test celebrates its seventy-fifth birthday.It's often described as one of the most frightening tests we face. It is a painful experience that doesn't come very cheap nowadays.Taking the test in 1935 cost just 37. 5 pence;now candidates can expect to pay PS93. The test is also harder than ever.In 1935,the pass rate was 63%; now it's 43%.In recent years,the DSA--the organization that oversees the driving test -- has looked for ways to assess different aspects of what makes a good driver Now the DSA has announced that candidates will drive for ten minutes without detailed instructions from the examiner.DSA'S chief driving examiner Trevor Wedge said the aim was to measure a candidate's ability to drive safely while making decisions independently. However,drivers will not be punished for getting lost. "Candidates won't be failed for going off route," Mr. Wedge said. No doubt there will still be complaints. The BBC has learnt that in 2009 there were l,889 complaints about examiners,of which just 51 were supported. Complaints that were rejected included ''Candidate crashed during test--claims examiner distracted " and "Candidate says examiner took her on busy roads during rush hour,which was unfair". Someone else seemingly failed to understand the nature of an emergency stop when the complaint was filed that an emergency stop was conducted without warning. Question: What does the author want to tell us most ? - People are afraid of taking tests. - It's not easy to get a driving license in Britain. - People must be careful while driving in Britain. - Complaints about the DSA examiners are increasing.
It's not easy to get a driving license in Britain.

Read the following article and select the best answer. Article: One day,Mr.Arnold was teaching a lesson,and things were going as normally as ever.He was explaining the story of mankind to his pupils.He told them that,in the beginning,men were nomads ;they never stayed in the same place for very long.Instead,they would travel about,here and there,in search of food,wherever it was to be found. And when the food ran out,they would move off somewhere else. He taught them about the invention of farming and keeping animals.This was an important discovery,because by learning to cultivate the land,and care for animals,mankind would always have food steadily available.It also meant that people could remain living in one place,and this made it easier to set about tasks that would take a long while to complete,like building towns,cities,and all that were in them.All the children listening were attracted by this story,until Lucy jumped up: "And if that was so important and improved everything so much,why are we nomads all over again,Mr.Arnold?" Mr.Arnold didn't know what to say. Lucy was a very intelligent girl.He knew that she lived with her parents in a house,so she must know that her family were not nomads;so what did she mean? "We have all become nomads again," continued Lucy."The other day,outside the city,they were cutting the forest down. A while ago a fisherman told me how they fish.It's the same with everyone:when there's no more forest left, the foresters go elsewhere,and when the fish run out, the fishermen move on.That's what the nomads did,isn't it?" The teacher nodded,thoughtfully. Really,Lucy was right. Mankind had turned into nomads. Instead of looking after the land in a way that we could be sure it would keep supplying our needs,we kept developing it until the land was bare.And then off we would go to the next place! The class spent the rest of the afternoon talking about what they could do to show how to be more civilized. The next day everyone attended class wearing a green Tshirt,with a message that said,"I am not a nomad!" And,from then on,they set... Question: In the teacher's opinion,Lucy's argument was _ . - reasonable - ridiculous - puzzling - shocking
reasonable

Q: Read the following article and select the best answer. Article: High-quality customer service is attached great importance to by many, but actually keeping customers happy is easier said than done. Shoppers seldom complain to the manager or owner of a retail store , but instead will alert their friends, s, co-workers and even strangers. Store managers are often the last to hear complaints, and often find out only when their regular customers frequently go to their competitors, according to a study jointly conducted by Verde Group and Wharton School. "Storytelling hurts retailers and affects customers," said Paula Courtney, President of the Verde Group. "The store loses the customer, but the shopper must also find a replacement." On average, every unhappy customer will complain to at least four others, and will no longer visit the specific store. For every dissatisfied customer, a store will lose up to three more due to negative review. The resulting "snowball effect" can be disastrous to retailers. According to the research, shoppers who bought clothing met with the most problems. Ranked second and third were grocery and electronics customers. The most common complaints include filled parking lots, cluttered shelves, overloaded racks, out-of-stock items, long check-out lines, and rude salespeople. During peak shopping hours, some retailers solved parking problems by getting moonlighting local police to work as parking attendants. Some hired flag wavers to direct customers to empty parking spaces. This guidance completely got rid of the need for customers to circle the parking lot endlessly, and avoided the situation in which several customers eyed the same parking space at the same time. Retailers can relieve the headaches by redesigning store layouts, pre-stocking sales items, hiring speedy and experienced cashiers, and having sales representatives on hand to answer questions. Most importantly, salespeople should be good at dealing with different people and especially should be... Question: To achieve better shopping experiences, customers are advised to _ . - tell everyone they meet about the poor service of the store - keep retailers unknown of what's wrong in their store - voice their dissatisfaction to store managers directly - shop around and make comparisons between stores
A: voice their dissatisfaction to store managers directly