How might one describe the sentiment of this review?
Short story: These guys get 5 stars for their customer service, but -1 star for causing the snafu in the first place. Longer story: The late afternoon check-in, with two little kids, took longer than anticipated because our car seats wouldn't fit in the car we'd reserved (eventually we shoved them in and it worked, but in the meantime, one of the helpful Enterprise people ran over to see if National had one that would work better). During all this run-around, I'd done the inspection and said no to buying gas from them or extra insurance... all the usual stuff. (This ain't my first car-renting-rodeo, though it was indeed my first with two hungry, travel-weary preschoolers.) I signed the paperwork, and then it got handed over to someone else while the saleslady looked for another car that would work better. Eventually, the car seats fit, the paperwork came back, we buckled everyone up, and took off. Fast forward to returning the car and my husband discovering we'd been charged over $200 for extra insurance. They basically told him there was nothing he could do about it now, but when I returned from taking the kids to the potty and found out about it, I was livid. The manager came right over at that point and said that he'd follow up and take the charge off our bill. The shuttle bus guy nodded his approval and said that they were a company that prided themselves on good customer service. I agree! Except, really, the best service would have been if there had been no error to begin with. Throughout, everyone we met was very gracious, personable, and eager to please. We will rent from these folks again, no question, next time we're in town (but also making sure we do an extra-thorough read-through of the fine print before we sign anything!)....pick from the following.
[A]. negative;
[B]. positive; I think the answer is
[B].