Given the task definition and input, reply with output. You are provided with a user review of a restaurant. Your task is to classify the given review into two categories: 1) positive, and 2) negative based on its content.

I was going to leeba for over two years. I LOVED how Elie cut and colored my hair . I referred at least a dozen customers to Elie because they all loved my hair. Last March I got my third keratin treatment in two years. I paid $250. The week before that I had gotten a cut, color, highlight and blow dry and bought some products. With tips, I spent close to $600.00 in two weeks. When I washed my hair a couple of days after the keratin my new highlights were brassy blonde and completely burnt and shriveled up. I had to straighten my hair but it looked terrible! I went to the salon and elie agreed to fix it. He toned down the highlights and cut my hair really short trying to cut the fried hair out but it still looked terrible. When I went back for my next cut I told him I was really upset and he assured me he was going to fix it. Not only did he not fix it, because it can't be fixed, but he charged me. The next appointment I made with him he cancelled and I had to go to somebody else because I couldn't get another appointment for weeks. So when I was getting close to needing another haircut I went into the salon and made an appointment and I told him I was upset about all the money I paid for the keratin. He said we will talk when you come in for appointment. I went in the following week for my appointment on a Monday and he had called in sick. I asked when next appointment was and they couldn't offer me anything til Friday at 4:30! I told receptionist I work til 5pm and could be there at 5:15 and she said sorry, he is booked. I have tried to contact the owner twice via their website but haven't heard a word from them.....hmmmm....I know they have my number because they have called to cancel twice! Unfortunately second time I didn't get message til after I went to salon. I am so hurt and disappointed by how I was treated by Elie. And I was totally ripped off.
negative