Read the following article and select the best answer. Article: One morning there was a massage on the answering machine from an angry customer, complaining about her lack of service----service that had been stopped because her check had bounced. As it is my job to handle payments received, it was my duty to collect the check. As is often the case when a check bounces, I soon found that this woman's phone number was no longer in service. A check of the caller L.D told us the call had come from the manager's office of the apartment building where our customer lived. We left a message with the manager and within the hour our call was returned. I told our customer gently, sympathetically that a check she had written had been returned for lack of funds. I told her I always want to let people know about returned checks quickly because the huge fees the bank charge can cause more checks to be returned and more fees to be charged. I told her I hope she could contact the bank and get things straightened out before her problem got worse. I also told her, gently once more, that I hated to add to her problem but she would owe us a fee because the bank charges us a fee when a check is returned. She told me she had difficulties because of being on a fixed income and being in poor health. She told me she had no children but had raised several that belonged to her husband and after living with him thirty years he had left her for another woman. Finally, after she had promised to pay, I told her not only do I care about her situation, but she taught me something. When a person is angry, there may be reasons you don't know about. If you don't react with anger, you may learn what the real problem is and may in some way be able to help, if only with a little sympathy. Question: What is the purpose of this text? - To solve a problem - To present a research result - To tell an interesting story - To conclude a lesson
To conclude a lesson

Read the following article and select the best answer. Article: The emotions of the athletes in the prize-awarding moments are often some of the most unforgettable images of the Olympics.Yet, a number of people have noticed some strange things.Yes, the gold medal winner is filled with pride and excitement, which is to be expected.Yet often, it seems the bronze medal winner is happier than the silver medalist.It is strange that the 3rd place contestant might be happier than someone who did better (the 2nd place).How can this be so? "What if reasoning can help to explain this interesting effect. In order to understand our world and our choices, we often imagine how things could have been different.A wife may ask, " Would I be happier today if I had married someone else?" Likewise, a student may think, "If 1 had chosen another major, maybe I would have a better shot at getting into graduate school." In short, " what if thinking allows us to mentally create alternative to our reality. In the Olympics, the "what ifs" of the winners are different.Clearly, the "what ifs" for the gold medalist involve not being No.1--this thought makes this athlete realize how fortunate he or she is.For the bronze medalist, the "what ifs" involve not being on the medal list at all, producing positive feelings.However, for the silver medalist, the "what ifs" can easily make the athlete ponder how things could have been different if he or she has won the gold medal (e.g.what if I practiced harder, and what if I had not made the small error in my routine).Thus, the "what ifs" that come to mind of the 1st and 3rd place finishers are positive, but the 2nd place finishers have a number of dissatisfying alternatives to reality that can make them feel less happy. Question: This passage is mainly about _ . - who the happiest among the Olympics medal winners is - why the prize-awarding moments are unforgettable - what to pay attention to when watching the Olympic Games - why bronze medal winners are happier than silver medalists
why bronze medal winners are happier than silver medalists

Q: Read the following article and select the best answer. Article: Football T-shirts are more commonly connected with boys than girls. This can often cause a problem when you want to find a cool shirt for a girl. That is not to say that there are no cool shirts out there for girls to wear. The problem is that they are often harder to find than the ones for boys. You can get custom shirt printed for girls from a number of custom print stores. Of course you have to make sure that they are legally allowed to use the logos and colours of the team you want to support. You can also go through official channels to get the shirt you want. The official channels will generally be the large sportswear stores or the official stores of the teams. These stores will be able to use the colours of the teams and even put the name of the person who the shirt is for on it. If you do not feel like you have to try the T-shirts on, then an online store may be your best choice. The reason for this is that you can visit various stores and find the best ones. If you want to see what the T-shirt looks like in real life, then going to a store is the best choice. Large sportswear stores often have football shirts. These are the best places to go if you do not live close to an official store. And these stores usually have lower prices than the official stores. Question: What kind of readers is this passage for? - Football players. - Clothes store owners. - Female football fans. - Physical education teacher
A: Female football fans.

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Read the following article and select the best answer. Article: Welcome Aboard Just 15 minutes from Banff is Lake Minnewanka where a 90minute cruise to the Devil's Gap is sure to be the highlight of your summer adventure! For information & group reservations,phone 7623473! www.minnewankaboattours.com GUIDED MOUNTAIN FLIGHTS of the Columbia Ice Field & Canadian Rockies Leave the Crowds Behind Tour Narrated by Your Host Owner/Pilot Steve Neill (from $110/person) *Comfortable window seats *Headsets for clients/pilot conversation *Ski plane available for glacier landings Reservations : 18773447117 www.rockiesairtours.com THREE SISTERS MOUNTAIN VILLAGE Which stars will you be watching tonight? When you discover the beauty that surrounds Three Sisters Mountain Village,you will be surprised at how much brighter they are in the sky than on the screen.So make some popcorn,pull up a comfortable chair and settle in for a quiet night in the mountain.All the stars will be there. Call rollfree (866) 3882877 www.threesistersmountainvillage.com PERFECT PICTURES Discover the Rockies's most desirable natural attractions on a Brewster guided excursion.As national park specialists,we are proud to share the wonders of Canada's largest outdoor living museum.Our 111 years'experience ensures a most memorable guided adventure! *Wildlife viewing *Nature walks *Sightseeing Tollfree:18007606934 www.brewster.ca RAFTING & OUTDOOR ADVENTURES Youth & group rates available! A spectacular adventure is waiting for you between Banff and Calgary,a short scenic drive to paradise.Join us for a fun,exciting and safe adventure in the Kananaskis and Bow Valley. Adventures are available for all ages and skill levels. Our professional and highly qualified guides are all Wilderness First Aid and River Rescue certified. Tollfree:18779997238 www.insideoutexperience.com Question: Where can the passage be probably found? - In a tour brochure. - In science fiction. - In a textbook. - In a TV guide.
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In a tour brochure.