TASK DEFINITION: In this task, you will be presented with a context from an academic paper and you have to write an answerable question based on the context. Your questions can be extractive, abstractive, or yes-no questions.
PROBLEM: . We address various different challenges: dialogue act annotated data is not available for customer service on Twitter, the task of dialogue act annotation is subjective, existing taxonomies do not capture the fine-grained information we believe is valuable to our task, and tweets, although concise in nature, often consist of overlapping dialogue acts to characterize their full intent.

SOLUTION: Which dialogue acts are more suited to the twitter domain?

PROBLEM: We perform experiments using the following state-of-the-art models: (1) SEQ2SEQ: a sequence-to-sequence model with attention mechanisms BIBREF21, (2) CVAE: a conditional variational auto-encoder model with KL-annealing and a BOW loss BIBREF2, (3) Transformer: an encoder-decoder architecture relying solely on attention mechanisms BIBREF22, (4) HRED: a generalized sequence-to-sequence model with the hierarchical RNN encoder BIBREF23, (5) DialogWAE: a conditional Wasserstein auto-encoder, which models the distribution of data by training a GAN within the latent variable space BIBREF6.

SOLUTION: What state of the art models were used in experiments?

PROBLEM: In this paper, we provide a brief survey of existing datasets and describe the CRWIZ framework for pairing crowdworkers and having half of them acting as Wizards by limiting their dialogue options only to relevant and plausible ones, at any one point in the interaction Dialogue structure: we introduced structured dialogues through a Finite State Machine (FSM) that controls the current dialogue state and offers multiple suitable and relevant state transitions (actions) to the Wizard depending on the point in the interaction, the state of the world and the history. A graph of dialogue states, transitions and utterances is loaded when the system is initialised, and each chat room has its own dialogue state, which changes through actions.

SOLUTION:
How is dialogue guided to avoid interactions that breach procedures and processes only known to experts?