Problem: What would be an example of an negative review?

Answer: The Cupcakery @ MonteCarlo. Had a Lemon Creme cupcake. Looked very pretty with the glittered sugar on top. All the cupcakes in the display were attractive but decided on the lemon. I am not a food snob but honestly I've had better cupcakes come out of my own oven using Duncan Hines cake mix. It was not terrible just not worth $5 bucks. I guess my expectation was too high. Sorry.

Problem: What would be an example of an negative review?

Answer: Sooo, my rating isn't really regarding the food. I've been twice- waited until after the 2nd time to Yelp to give them a fair chance but really wanted to share my experience to possibly save somebody else from the hassle.... Both times the food was pretty good. The wings weren't amazing but they certainly weren't terrible either. My biggest beef is with the service. BOTH times we had suuuuuuuper slow servers. Both times they screwed up at least 2 times. The first guy gave us the wrong order, I'm a good patron, I totally expect stuff happens and I usually give the benefit of the doubt. Well- he AGAIN brought the wrong thing. How does one manage to do that!? We decided to give them another try since it's the closer BWW to us and we were totally craving wings. Well? It was way worse this time. Food quality was the same- pretty good. Service? Sucky. It was really odd because there seemed to be an over abundance of employees scheduled this particular night and yet the service was super slow. When the girl finally came to take our orders, I ordered a soft drink and my boyfriend ordered a beer. So she comes back and does get my drink right, but brings him a completely different beer. I try to flag her down as she leaves without even asking if we were good and tell her she's given us the wrong beer. "Oooops! I'll be back!" No lie- at least 5 mins later she finally shows up with the correct one. The food arrived and this time there were no hiccups with the wings, so we were just trying to enjoy the meal. So again I had to flag her down for a refill on my beverage and again for the check since we wanted to catch a movie. The check shows up and I always look to make sure things are ok (especially when I can tell the server is a ditz) and sure enough- she charged us for the incorrect beer AND the one he originally ordered and got eventually. I flag her down again and tell her about it and she apologizes and says she'll fix it. At this point, my boyfriend had given her the card to charge after she had fixed the tab. I warned him against it because the girl was dumb as rocks, but let the inevitable happen. Minutes later she appears and says she's having trouble figuring out how to remove the charge and that she had charged the card before she changed the total. Awesome. So now the manager had to come and fix the whole mess and we were FINALLY on our way. We both decided that we'd never come back to this particular location and try the Gilbert location off Gilbert.

Problem: What would be an example of an positive review?

Answer:
Pretty good but I really like this new location! I keep weird hours and I wish they were open 24hrs but its Fountain Hills. Not a lot stays open super late here.