Q: negative

A: Do not waste your hard earned dollars here. For a Saturday night the place was almost empty. Appetizers (onion rings and fried zucchini) came out cold. The wings were very good. My wife's chicken dinner was COLD, beans almandine had no almonds and mushy. The so called smoked ribs were NOT smoked (1/2 rack was a 1/3 rack). The waitress added $40+ on to our bill, The peaches and cream martini had very little alcohol. After the adjustment the bill was still $175 and we drank very little for 4. . Oh, they were out of half of the deserts. I would have given this joint zero stars but you cant. Dont get me wrong I can afford a 5* restaurant but we decided to try Charr this place is doomed to closing. Oh NO cold glasses. The waitress brought glass's with ice water in them to chill them and emptied them but left 3 oz of water in the bottom. This place needs a visit from Gordon Ramseyor David Irvine.

Q: positive

A: I have been coming to BBL for over 2 years n Jenny is amazimg! I will never go anywhere else!!!

Q: negative

A: We came here because they were listed as a covered provider in our network. This is the worst Urgent Care I have ever stepped foot in. The front desk lady, Lidya, was rude, impersonable and 100% unhelpful in figuring out what could be done in lieu of insurance for my student as they denied take the insurance. We left and returned the next day. She was still rude and unhelpful. until we told her we would just pay out of pocket she treated us like a problem instead of a potential patient. It was ungodly hot in the waiting room, with fans cranked on full blast. We were taken back immediately to see a nurse (Jessica), which I thought was a fast service! Turns out it was only to determine what care we wanted since we were not using insurance...she indicated normally they would just do XYZ but we had different care options because we were paying out of pocket...hello insurance fraud! We were then lead back out to the waiting room again. She was nice and willing to clarify all our questions. Normal waiting time later we went back to a room again and waited more. The Dr? came in, did not introduce himself or greet us, looked at the injury and verified what xray was needed then left...waiting waiting...xray......waiting. The nurse (Ramone) who gave us our paperwork and escorted us out was nice. the turn around was about 2.5-3 hours. Which isn't terrible but the experience was less than pleasant. I'll never go back when I have a MUCH better option half mile in the other direction.

Q: negative

A:
Horrible customer service. Takes 20 minutes just for them to print something out. Employees are rude and don't even acknowledge you when you walk up to them. Won't be coming back here .