Between the two of us my mom and I have 5 dogs who need to be groomed regularly. We have used this Petco to do this for some time now. I was hesitant to return to them after my dog was burned by their clippers (if they are used too long they get hot, need a spray to cool them down typically) however, my mom convinced me otherwise and for a while they did a pretty good job. Unfortunately, this last time we used this will be the last time. I would not step foot in that store again. My mom dropped our dogs off at around 10 and the groomer said it would be about 5 hours (sounds about right, and hour per dog), at around 2, I believe, my mom received a call asking a question about one of the dog's cuts and it was then she was informed that there was one dog left and he should be done in an hour or so. At around 6 pm we were a little worried and decided to go check on our pups. When we got there there was absolutely NO ONE in the grooming salon. The lights were even off! We had to walk out into the actual store to find someone to help us. That woman was very helpful, however they couldn't find the groomer!!!! Took them about 10 minutes to find her. Meanwhile we demanded our dogs back so they could go potty! Poor things were in there for 8 hours, and the staff cannot walk them. They finally found the groomer and turns out my 90 pound Goldendoodle STILL had not been groomed!!!!! So we waited while the groomer and the manager went at poor Teddy with two sets of clippers. My Yorkie still needed his "finishing touches" as well, however, since he is 16 years old I did not have the heart to put him through that again. I guess they were understaffed that day, however they shouldn't have taken that appointment if they couldn't handle it! The dogs who were actually done had patchy cuts and their nails weren't clipped either. Worst part..... We still had to pay for most of it! We will be using another groomer, rest assured.
Is this review positive or negative?
OPTIONS: (a). negative. (b). positive.
Answer:
(a).