Given the task definition and input, reply with output. In this task, you're given a review from Amazon. Your task is to generate a rating for the product on a scale of 1-5 based on the review. The rating means 1: extremely poor, 2: poor, 3: neutral, 4: good, 5: extremely good.

I am not sure how to rate this. Straight out of the box I noticed that the CD draw(cartridge) is crooked. I have to help it come out as it gets stuck on the opening. I have contacted the seller. They offered to replace it and test the new one before shipping. Their customer service is excellent.
3