Choose your answer: is the following review positive or negative?

Well... About a month ago I had pizza here. This is my normal pizza place close to home now. It is cheap. And quick. And offers online ordering making it easy. However last month my pizza was made and was terrible. The pan pizza crust was thin and didn't have that normal buttery fluffy taste. The toppings were minimal. It did not even have that normal Pizza Hut flavor. I was so disappointed. And even though it was only 10 dollars or so I felt ripped off. Nobody likes their money going in the garbage. I made a comment to the company because I feel it is important for them to know. I was contacted back via email to which I responded. I still have yet to hear from them! Pretty disappointed in the Pizza Hut team for this location if they do not respond however at least their pizza seems to be improved now... (See my next review)

Options are:
[I] negative
[II] positive
[I]