Kind of a miss tonight. The seven of us from work decided that this was the place for dinner. We were seated pretty quick on the patio by ourselves. Our server's name was Angela who was very pleasant. She took our drink orders and disappeared, the sodas came out quickly but the bar stuff took several extra minutes, the the server disappeared. She came back and took our appetizer order and then disappeared ( you are starting to get the idea) it took 90 minutes for most of us to get our dinner, we were actually afraid to ask for refills or anything else for fear we would never see our server again! The manager on duty came over and was very pleasant and apologized and promised to investigate the speed of service, when she came back she offered us 25% off our bill. Server brought us our checks (yes we split the bill) and no discount! And she disappeared, she came back and we explained the there was no discount on the bills, she gathered them up and disappeared and then she's back and announced that it was fixed! We examined the bill and on my check it said "10 card 25%" but the discount off the food before tax was NINE percent. We gave up BWW had won, we paid, tipped a small amount and headed for the door we stopped by the manager and asked for a quick math lesson who explained that the friends and family discount we got didn't cover what we bought. I thought we were getting 25%? So bottom line service was S L O W, food was very good! Manager not so much. Everyone was very pleasant. I am going to pass on this place next time.

negative

I was disappointed by my experience at Babystacks today. The place was very busy when we walked in, which was promising but it did not deliver. I love breakfast. Everything about it makes me happy, which is why I like trying new breakfast joints. This meal did not make me happy. The outside of the building is inviting and warm so I assumed the inside would match. Nope. Decor was childish and cheap. Seeing this I hoped that their food would dazzle. Nope. I ordered buttermilk pancakes and they were almost rubbery with no flavor at all. I also ordered a side of bacon, crispy. Nope. It was not crunchy-crispy, it was rubbery-burnt. My husband got an omelet that had many different ingredients but again, no flavor. This is all on top of the time it took us to get our food. I work in the service industry and I'm not just saying that to be a twat, I really do. I have also served breakfast before, so if ours is going to take longer than say, everyone else's that is seated around us, I think the server should swing by and touch base. Just a thought. But no, that did not happen and no our food was not good. Yes, this trip was unfortunate but the most unfortunate of all was the price! Gouging guests for mediocrity is so sad. Be better than that. I won't be back.

negative

Lacey, Lacey, Lacey...you're a rock star! We went a few weeks ago with another couple and Lacey was our server. As we all know, service can make or break an experience and we were so happy to get Lacey. She knew the menu, made great suggestions for cocktails, had a great smile and attitude. Here is what really made the night...my husband and I split something and it came with fries and he likes thick and I like the shoestring. So, Lacey took it upon herself to do half and half on our order. I know, it's not rocket science but the fact that she took an extra step and thought outside the box was awesome! She is a true asset to this organization. You go girl!

positive

I'm new to Phoenix so I don't know many people, also I work from 8-5 Monday through Friday, so I needed a location that would be about halfway between work and home and that was open on Saturdays and VI Auto Repair fit the bill. I was nervous taking my car to new place, but the guys here are excellent, professional, reliable and honest. For the past month I've had an undiagnosable car problem where my car stalled out each time gas was put in. The guys at VI Auto threw everything they had at my car and after a few weeks finally fixed it. The dealership originally suggested that they could fix the problem by replacing the gas tank, but when the guys at VI auto tried that and it didn't fix the problem they put my old gas tank back in, sent the new one back to the dealer and didn't charge me a cent for the day's labor. Then they had me bring the car back to really work on it for two days, giving me rides to work and to my home to cut down on my cab fees for being without a car. This is a group of people who really care about their customers and doing the job right. I feel so fortunate that the first place I took my car to after moving to Phoenix is one I now know I can take my car to from now on. I appreciate their help so much that I'm creating a Yelp account just to leave this review. DEFINITELY RECOMMEND!!
positive