Problem: Write a positive (OPTIONS:
- negative
- positive) yelp review.
A: My favorite!
Q: negative

A: Scheduled an appointment by phone on a Monday for Wednesday @ 4:30pm. Showed up 10 mins early told gentlemen I had an appointment, they said have a seat. Waited with others 20 mins past my appointment, another gentlemen was sat before me with an appt. I let them know mine was 20 mins ago. Guy looks me up. "No, you're not in the system. I can book you for tomorrow,".... The place was a mess, not picking up between customers, hair on floor, and the customer service was horrible so at that point I just left. I was going to get the whole deal for $70 and planned on making this my new spot. Guess not. Hopefully the other V's in the valley have a higher company standard than this one. Called the other chandler location immediately after leaving here and got a friendly older gentlemen who booked my appointment and even gave me the name of my barber for when I arrive. That's actual customer service!
Problem: What would be an example of an negative (OPTIONS:
- negative
- positive) review?

Answer: I'll start by saying that I didn't actually have the opportunity to stay at this hotel. However, I did spend several hours at the hotel in another room, and will say that the hotel was quite clean and the rooms were spacious and what you'd expect from the Holiday Inn chain. My review is based on the fact that due to the fact we booked through Hotwire.com we were turned away due to the hotel being overbooked. We arrived at the hotel at 5:30, approached the check-in desk, and handed our ID to the clerk (I'll call her O - what happened wasn't her fault, and you could tell she must have been new). As soon as she started entering information into the computer I knew that something was wrong - she had a look on her face that indicated she knew she was about to have a difficult and confrontational conversation. O informed us that unfortunately the hotel had oversold their rooms by 6, and that since Hotwire and Expedia were at fault their customers were being sent to a different hotel. We informed her that our in-laws were already checked into the hotel, and that we would prefer not to be sent elsewhere. O told us that since Hotwire and Expedia were to blame for the overbooking, their customers were being turned away. We tried pointing out that our reservations had been made a month ago, but that apparently didn't change anything. We were assured that alternate arrangements had been made for us, and were given directions to the Twin Palms Hotel and told that a shuttle could take us immediately. We indicated that this wasn't acceptable, asked to speak to a manager, were told that there wasn't one available, and advised that the Twin Palms was the only option. At this point we went up to my in-laws room to talk about our situation. The first thing we did was go online and lookup information on the Twin Palms Hotel. Here are some of the highlights - it's recommended by 51% of reviewers on TripAdvisor.com (vs. the HI 87%), is rated 2 stars by several review websites, and has several recent reviews with titles such as "Not Called the 'Sweaty Palms' for Nothing", "Closing Soon for Badly Needed Renovation", and "A Hotel That is Clearly Falling Apart". This was clearly not an equivalent alternative, and obviously a downgrade in the quality of the lodging that we had planned on staying in. My in-laws had also driven through the neighborhood that the Twin Palms is in the night before, and did not have anything nice to say about it. Since we weren't getting any help from the front desk staff we called Hotwire to discuss our predicament and ask about alternative, equivalent, lodging. Unfortunately, there were no rooms to be found in all of Phoenix Saturday night (literally - we couldn't find anything online either). We tried the same on Hotels.com and many brand name websites to the same conclusion - every hotel in Phoenix was sold out. Let me clarify that last statement; a place called the Knight's Inn, with a 1-star rating and multiple complaints of bed bugs, did have 2 rooms. By now it's after 7:30, we're hungry, and don't have beds to sleep in. We spoke to O one more time and were told that nothing had changed - there were no rooms and our only option was the Twin Palms. At this point my wife and I elected to simply leave Phoenix and catch a flight back home. Here's the highlights of the email that I have sent to the Front Desk Manager at the Holiday Inn: 1. Our rooms were booked a month in advance of this stay. If they were overbooked at that time there was ample time to contact us, or Hotwire, to make alternate arrangements. 2. They blamed Hotwire for the situation (and Hotwire blamed them right back). I'm sure this is a complicated situation with their reservations system, but this is my view - IHG contracts with Hotwire to sell rooms for them. They need to honor bookings that are made via their website, and not discriminate against their customers when the going gets tough. 3. They clearly tried to send us to an inferior hotel. If they think their hotel is the same quality as the Twin Palms then they're kidding themselves. 4. They offered no compensation to us when we were told there weren't rooms available, and wouldn't provide a manager to talk to us.
Input: OPTIONS:
- negative
- positive.
Generate a positive review for a place
Output: THANK GOD!!! I have finally found a REAL Cajun place here in the big AZ. It is a bit of a drive for me but at least I can get my fix of real Cajun food when I need it. So far I have tried the Boudin balls, the red beans and rice, the oyster Po-boy, the catfish, the dirty rice, the shrimp creole, the deep fried shrimp, the seafood gumbo and the peach cobbler. EVERYTHING was excellent except the peach cobbler. But I will admit I am not a peach cobbler fan to begin with. The bread they use for the Po-boys is fantastic. Very good flavor and nice and soft but not to soft to be mushy by the second bite. There shrimp is some of the best I have ever had. Light as can be with a fantastic flavor. The service was great as well. The two sisters that run the place were very nice and helpful. I recommend giving this place a try, I know you wont regret it. I would eat here more often but its 26 miles one way. One of the sisters did mention they are going to be opening another place just like this by Arrowhead mall in about a year. This is good and bad. Good that I can get my Cajun fix much more often. Bad because I may end up weighing 400lbs in a month. This food is just damn good.
Problem: Write a positive (OPTIONS:
- negative
- positive) yelp review.
A:
Music always a favorite of mine and Danyell was the perfect server.