Ruined birthday surprise!: Our mini suite was great- it had a wet bar, comfortable bed, marble floors and a great view. There were several things wrong of a maintenance type: light bulbs out (dining area and shower), bath tub drain broken, phone near bed broken, profanity in amenities book, and the shower didn't drain. What really ruined it for me was The Mirage ruining the surprise I had planned for my husband's birthday. I asked for Strawberries and Champagne sent to the room on his birthday. When I called to order this it took the girl 20 minutes to get my name spelled right! It isn't that difficult! Then when we arrived they called my cell to confirm... Hello! I'm with my husband! Then for God know what reason, the stuff shows up 2 days early! And what does the card say??? "Happy B-day Love," not even my name, and they couldn't write out "Birthday"??? Horrible! When I called they apologized and didn't charge me but it had already been ruined. I'm kind of tainted by that experience. Otherwise it seems like you are bothering a lot of the staff- from the reception desk to the hostesses. And tipping the bellman for taking the bags from the car to a 'holding area' then tipping a separate guy for taking them to the room? Please! Next time were staying at The Bellagio! Oh, and a little trick at the pool... go any time of the day and ask an attendant to help you find a chair. They will locate chairs where people have left towels for over an hour and remove them for you! It saves you from being the 'bad' guy!
How would this review be described in terms of sentiment?
A. negative. B. positive.
A.