TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hi.
agent: Hello, how can I guide you for today?
customer: I need to book a ticket from Denver to New York.
agent: Can you please share on what dates you are willing to travel?
customer: Travelling dates are from Feb, 9 to Feb, 11.
agent: Can you please provide your source and destination airport codes?
customer: Airport codes DEN and LGA.
agent: Are you looking for a connecting flight or direct flight?
customer: I prefer connecting flight.
agent: Do you have any class preferences?
customer: I would like to prefer business class.
agent: Do you have any other requirements that you are looking for?
customer: I would like to depart in the afternoon.
agent: Can you please provide your name to proceed further?
customer: My name is Kathleen Collins.
agent: There is a connecting flight with ticket fare 300 in JetBlue airlines in business class. Is it ok for you?
customer: Please book a flight.
agent: Your booking is confirmed with flight number 1014. Departure time is 15:00 hours and arrival time is 17:00 hours.
customer: Thank you.
agent: Thank you for contacting us, have a nice day.

SOLUTION: book

PROBLEM: customer: Hi.
agent: Hello, how may I aid you?
customer: Joseph Garcia here. I would like to spend some more days with my family, so please help me in changing my existing reservation.
agent: Sure, I am here to help you out. Please allow me a moment.
customer: Ok.
agent: Sorry Joseph Garcia, there is no active reservation on your name in our database.
customer: That's ok, thank you for your help.
agent: Thank you for reaching us.

SOLUTION: no_reservation

PROBLEM: customer: Hello.
agent: Hello. How can I assist you at this moment?
customer: I am Pamela Walker here. I am planning to visit a Houston city to meet my grandfather in IAH from LAS. Can you find a flight ticket for me?
agent: Sure Pamela Walker, I will help you with that. Can I have your travel dates please?
customer: Ok, my preferable dates are on 12/19 and back on 12/21.
agent: Ok Pamela Walker, please wait a moment to check flight availability.
customer: Sure.
agent: AA airlines running a flight in your route with connection 1 and the fare of the ticket is 200. Shall I proceed with booking?
customer: Yes, you can reserve the ticket.
agent: Ok Pamela Walker, your ticket booking has done and the flight number is 1021.
customer: Thank you for spending your time.
agent: Thank you for choosing us, have a great journey.

SOLUTION:
book