Q: positive

A: The decor is cozy. They have personalized the environment , you almost feel like its someones den you're having coffee in. The coffee is great, very different from any commercialized joint. As everyone else already commented on the fair trade coffee & organic menu there's no need for me to expound on it. The service is friendly, I don't really have anything bad to say about this place. They even have a little "community" bulletin board. The only reason I don't give it five stars is because its still nothing like the coffee shops I'm use to in NY, when you walk in you feel like you're visiting family. But nothing's ever the same as home.

Q: negative

A: My mom was sent here by ambulance from an out-of-town hospital when she was dizzy, unable to walk and a CT scan of her brain showed "spots that are concerning". She layed in her room for 24 hours before being seen or any procedures being ordered. Finally off to an MRI then another 24 hour wait with no info, no doctor. Nurses were unresponsive to bed alarms and sat around chatting. We were directly in front of the nurses station. I could see them at their desks. One walked by and simply asked "Are you ok?" "Oh you mean cause the alarm is going off? She sat back down." She walked in, rolled her eyes, turned it off and walked out. Then the lady in the next bed (fresh from heart surgery) set off her alarm. NO RESPONSE from the nurses. I said quite loudly "Good thing no one has fallen out of bed!" It was a full minute before anyone came in-all the while the alarm is blaring! The nurses assigned to mom were nice enough while in the room but when I approached them at their desk it was quite the opposite. The only plus was that they let me stay in her room as long as I wanted with no curfew. OK enough about the 5th floor nurses. I requested to complete a HIPPA release form. The case manager came in and had no idea what I was talking about. "You don't know what HIPPA is?" "No I don't. I don't do that" A person that works in health care doesn't know what HIPPA is???? It was good that she at least ordered a wheelchair and walker. When Dr. Swenson finally came in with the awful diagnosis he delivered the news abruptly and without compassion. He ordered her discharge and said I could call him if I had any questions. A bit later I tracked him down in the hall and asked him a question. He dismissed me with a pat on the shoulder and "just move forward" then turned and walked away. I have since tried to get in touch with him for medication questions and a work release letter for my daughter. 4 attempts 0 responses. I later discovered he is a "hospitalist" and gets paid by the hospital for each consultation not for being a decent doctor. Once moved to the discharge area we waited an hour for someone to come in and actually give us the paperwork to leave. There was a woman in the hall yelling that she had been waiting 2 hours and had to get on a plane. They begrudgingly helped her. Signed Release of Information paperwork with a nurse before we left. 1 week later the Release of Info department hasn't gotten it and I had start over. The guys in this department were great and walked me through what I had to do since we now live in northern California. On the plus side the cafeteria is good. Valet parking is great.

Q: negative

A: My Bavarian Beer Stew was dry - I don't think it could be fairly called a stew because there was no liquid in it. On the bright side I got to watch my dining partner eat the Sconnie Egg - and it tasted as delicious in my mind as it did in his mouth. Beer - yup, lots. Friendly eager to please waiter who apologized when our entrees were delivered right along with our appetizers. Who's running the kitchen?

Q: positive

A:
My jaw dropped when I walked into our suite in the new Augustus Tower. I screamed when I saw the flat screen above the jacuzzi tub. The new suites are luxurious. We were on the top floor and had a beautiful view of the Bellagio fountains. The bed was comfy, the bathrobes great to snuggle in. I spent one morning lying in the tub watching movies. Room service can be slow...2 hours for breakfast, but the biscuits and gracy were worth the wait. Caesars also has a great pool with tasty Strawberry Daiquiris served right to your lounge chair. FYI-I thought we would get a huge bill from the rose petal stains on the white comforter, thankfully didn't. So go for the romance and don't fret!