Problem: When we went to check in, it turned out I had made a mistake with the reservation-- I had put my boyfriend's first name, but my last name. Seems like a minor mistake, but the guy checking us in flipped out and even CUSSED AT US. Wow. Nice hospitality... the F word really makes checking in so much easier. The manager ended up coming over and fixing the situation, but check in took forever. Anyways, we stayed in one of the basic rooms. It was tiny but cute looking on first glance. The carpet had a few minor stains that I didn't notice until later. I was grossed out by a brown stain on one of the "under-blankets" (not the bedspread, but the blanket under it). Flatscreen TV was crooked. Bathroom was good size and clean, but there was no fan, so if you like taking long steamy showers, you might have a problem. Housekeeping was constantly on us about cleaning our room. They kept calling our room or knocking on our door, even when we had the privacy sign up. Every morning, the maids would try speaking to my boyfriend in Spanish. Good things about the room included the safe, the full size hair dryer, the iron + ironing board, and the lit magnification mirror in the bathroom (good for applying your show girl makeup before hitting the nightlife). The casino is attractive, happening, and the dealers are friendly. I won some good money at the black jack tables & roulette was pretty cool too. However, all together, I would not return to this hotel... it just isn't worth the price.
How would this review be described?
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A: negative

Problem: Should have read the reviews... Got there and was charged a pet fee, which I thought I had already paid for via travelocity. They calmly explained that fees are "at their discretion." To clarify I asked, "so, if I showed up and there was a random $100 hotel fee charged at your 'discretion' that would be fine with you?" They said yes!! SUPER SKETCHY! Our room didn't have any bedding and, when we called the front desk, they said they would call us back with a new room. (huh?) We had to explain that all we wanted was sheets. This seemed confusing to them. Much later we noticed that our room has obviously not been cleaned because there were shampoo/conditioner bottles all over the shower. Maybe that's why they wanted to move us to a room with bedding? Did the last person steal the bedding? Did housekeeping only take the bedding and nothing else? Unclear... The night before we left, we asked for a noon check out and it was granted. But at this point I wasn't so confident in the front desk's cognitive abilities. At 11 AM I called the front desk to confirm and they said we had an 11:30 check out. Nope. But whatever. We weren't eager to stay. Finally, my partner left his contacts in a bag in the bathroom. We kept calling the hotel but it took TWO DAYS for anyone to enter our room to clean it. (We left a pizza box so I'm sure that was fun) They insisted it wasn't there. We don't believe them. If I'd read the reviews I would have stayed away. Location is ok but not worth the crappy service and dirty room. Another reviewer said "if you want to pay Motel 6 prices don't come in expecting the Bellagio." True, but I've stayed in cheaper Motel 6s and they were much better than this. Stay away!
How would this review be described?
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A: negative

Problem: Great prices, good comfort food and total epic fail on service. That about sums up all the times I've ever eaten here. Yesterday was no different, I was driving in the area and my tummy was talking to me. Out of mere convenience I stopped in here for a quick bite. The meal was fine but as I was leaving I was told the credit card machine was down. It would have been nice to know that maybe before I was seated, you think? Shady shady shady, so anyway I'm told to go to the ATM. I could have easily dined and dashed but that's just not my style. When I returned after having paid the ATM surcharge, and my banks surcharge, no sorry, no thank you, no discount for the inconvenience. Over all my meal was more than double because of that. So I won't be back, and The Cannery will no longer get any of my business.
How would this review be described?
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A: negative

Problem: I deleted my original review on Yelp to repost. I had originally given this place 4 stars and it seems like I'm going to be the first person to bump it down. Thus I'm not sure if the poor quality of my gel manicure that is making me repost only happened to me. The gel manicure I got barely lasted 2 weeks and started peeling easily. I'm disappointed because this place is expensive and I feel like I didn't get my money's worth. Doesn't seem like any one else has had a bad experience but I'm not going to be back.
How would this review be described?
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A:
negative