Sentiment analysis: I was so excited to see Zinc at the airport! They had the omelette available and I love it at Zinc Bistro so that's what I ordered. Big mistake. After the first bite I realized it tasted seriously off. Tried the crispy potato and it tasted old and just bad. Talked to the waitress. She came back, apologized, said she spoke with the manager and there wouldn't be a charge. He was cleaning tables all around me but never stopped by my table! Really! He's leaving it up to the waitress?! It would've taken just a moment of his time to let me know that I, as a customer, mattered. Won't be back.
+++++++++
negative

Sentiment analysis: The food is always hot and the drinks are awesome, however the service isn't always the best. Today I waited 6 minutes just for my order to be taken, then another 15 minutes to get my food. That wouldn't be such a big deal on my day off but my lunch break is only 45 minutes. Sometimes the servers are kinda rude but it depends on who you get. Justin is the best server, he is always prompt and polite. He even comes to the window mid-meal to make sure I haven't ran out of napkins or sauce. Overall I would have to say that this is one of the best Sonic Drive-In's in the Gilbert area.
+++++++++
positive

Sentiment analysis: Service was fast and friendly. Food was just mediocre and not a big selection of choices. Not seasoned well. Major complaint was we ask for sausage on the side and they refused. Not good customer service.
+++++++++
negative