Sentiment analysis: Horrible start to our New Years Eve 2014. Took nearly 50 minutes to get seated after our reservation time. We finally had to point out a table that had been sitting empty for over 20 mins to the host team. One of the main hostesses just rolled her eyes at the other hostess for not seeing it. We were finally seated at 11:10pm. We watched as one other lonely couple also waited as long as us because the hostess gave away their reservation. We witnessed "cousins of a waiter" (a party of over 15 people) getting sat without a reservation long before us. We gazed at three empty tables in the bar- which would've suited us fine- but nobody was smart enough to come up with an easy solution. All we really wanted to do was sit down and eat and enjoy time with our friends that were visiting. Where was management in all of this? I started to feel sorry for the staff, all of whom seemed entirely overwhelmed and tossed to the wolves. A staff member told us that the Manager was too busy waiting on tables and leaving other waiters high and dry with very few tables on this incredibly busy evening. A manager never checked in with us at all the entire night, even after we expressed our dissatisfaction to our server- Girardo. He did the best he could and was pleasant enough. The food was okay but the $80 fixed price NYE meal was a big joke, and I would not recommend it to others. The sides were pathetic. The top sirloin was very good. The whole experience was rushed, which was unfortunate as we were trying to spend a nice evening out with out-of-town guests. We had to rush and get everything we wanted from the salad bar before they took it all away right before midnight and changed to desserts. One of my friend's is a vegetarian, so she was counting on another trip up but before we knew it it had been whisked away. Very hard to justify a $360 bill for four people after the bad start to our dining experience. Over half the restaurant brought their children and they were all running wild all night long. I understand that some families want to be together on NYE, but would you let them go crazy like that on a normal visit to Via Brasil? The music was entirely too loud, we couldn't hear each other at the table. All in all, we couldn't wait to get out of this place and never come back. Definitely leaving Via Brasil in 2013. We won't be back- EVER.
+++++++++
negative

Sentiment analysis: Love the food, the service is amazing!!!!
+++++++++
positive

Sentiment analysis: Incredible food, enjoyable vibe, pleasant staff, timely service. Loved the art. Loved the seating. Loved it all. My eggs were cooked perfectly. Go.
+++++++++
positive