The food is great but this location's customer service is poor. We had made reservations and specifically told the hostess and the server is was a birthday celebration. We were introduced by one server but only saw her one time after she took our drink order. The rest of the service was done by three other people and they had no communication among each other. It took about 20 minutes to get our salads then our food was brought out not even two minutes later. In the process of trying to make room for more plates my drink was spilled. I assumed they would bring me a new one but it never came. So eventually I had to ask for another one and the server asked me if I was serious. I have been to the carrabbas in chandler on ray and the 10. Everything there was FANTASTIC! I was completely thrown off by the gilbert location's poor service and how rushed they made us feel. They knew it was a birthday dinner but made the only memorable moment of the evening their poor service. I will never go back to this location again.
Is this review positive or negative?
negative