Problem: What would be an example of an negative review?

Answer: Horrible service. They left out my order. No apologies no discounts. Just ignored us. The snow crab had been precooked but was ok not great. When they finally brought my order the rest of our group was almost done. They still got it wrong and never even bothered to come back and check. I had ordered the sweet potato tots and they brought fries. When I finally got their attention they put in an order for the tots. It took forever to get it and I and the rest of our group was done when they arrived. They did not say a word just walked over on put them on the table. No apologies no explanation just rude service. I had brought out of town family there and was embarrassed by my choice. I will never return.

Problem: What would be an example of an positive review?

Answer: We've been around this area for over a decade and finally visited. How did we not know about this place?!?! Big fan of the shrimp and broccoli. The kids love the teriyaki chicken. I have to get an egg roll when I order... and we love the puff angels. This has become a weekly request at the house.

Problem: What would be an example of an positive review?

Answer:
So I returned to Nan's for the first time for dinner since the opening weekend (I frequent the brunch quite often and love it as much as the Saturday night drinks and dancing) and once again, I was NOT disappointed. I went on Friday night and the weather was quite awful, so I didn't think it would be that busy. I was wrong and it was packed! Despite this, we were seated very quickly and the service was awesome every step of the way. The manager even came over the personally check on how our evening was going. I started with the arugula salad which was amazing. I decided to take a leap of faith and try the beet burger (I've never had a beet burger before) and I'm so glad I did!! The beet was perfectly flash fried and the mac and cheese side was to die for! I washed it all down with a Nightshade martini, which I highly recommend. It is delicious and so fresh tasting! And I was quite surprised, but I finished my meal with a cup of coffee and I was one of the best cups of coffee I've had - I need to find out what kind it is! I will definitely return for dinner and can't wait to try the other menu options!