Problem: What would be an example of an negative review?

Answer: On June 29th, I saw a "deal" on Living Social for this restaurant located at 9719 W. Flamingo Road. I read the details to my husband and we decided to buy it. I called yesterday (July 13) around 12 pm to place my reservation for last night. The restaurant was not open yet, but I left a voice mail and my call & they returned around 4 pm. I told the person making the reservation about my Living Social deal and she set up a reservation for us for 7 pm. She asked for my name and phone number at that time. We live near the M Resort, so my husband and I left our home around 6:35 to get to the restaurant on time. We were actually quite excited for the "experience" we thought we were going to have. We planned on trying a couple of sushi rolls in addition to details listed within the Living Social deal. When we arrived, I told the hostess my name and she proceeded to tell me that the manager wasn't going to accept my Living Social deal, saying that it had already expired. I pulled up the voucher on my phone and showed her that the expiration date was September 10, 2014. She seated us (although I asked to sit at a table for 2 versus a booth for 6, but was instead seated at a half booth/half chair table) and I thought that the Living Social ordeal was solved, but the server came to the table and said the same thing. I accessed the voucher again in my phone and she only said that the manager was not going to honor the deal I purchased just 2 weeks prior. I asked to speak with the manager and we waited for a few minutes. The restaurant was not busy and I felt that we waited long enough for attention from the manager, so we left. When leaving, at the hostess station, I again made sure that the hostess verified the expiration date of our voucher and took a business card, on which I asked her to write her name on it. In all of that time, I was never approached by the manager. I worked in restaurants for several years in my late teens and twenties. My husband and I eat out at least twice a month. When we find a place we like, we always return. Our bills at restaurants are always $100 (or more) for the two of us as we always order drinks and often appetizers or desserts. We did not need a free meal (which isn't totally true because I did pay just under $50 for the deal). Besides, as I already mentioned, we would've spent another $50 at least on drinks and sushi. I have called Living Social and have received a refund. WE WILL NEVER RETURN TO THIS LOCATION.Although the hostess and waitress are mildly at fault (They had my phone number for a LONG time, they should have called me BEFORE we drove 25 minutes if there was a problem). This was the most extremely poor management example I have ever witnessed, and that needs to be addressed. Let's show these jerks how Yelp Works!

Problem: What would be an example of an negative review?

Answer: Our first visit was not the best experience..it was just "ok" at best.....nothing special. The person at the register who took our order didn't know much about the menu...and we didn't get what we ordered (had asked for deep fried and got a sauteed conglomeration instead). The flavor was good ... but didn't like sauteed eggplant with very tough skin. I can't say the service was terribly bad or rude...but we didn't feel welcomed or appreciated. Never got a greeting or smile when we walked in and never heard the words "thank you." It was almost as if everyone working there lacked reasonable enthusiasm. We'll probably give it one more try. Maybe I am 'old school' but I think no business should treat their customers in such a nonchalant way. That typeof attitude can make the difference between a one-time customer or a repeat customer. BTW, the guy with glasses (maybe the owner or manager??) seemed to annoyed when we asked about menu items... somewhat of a jerk.

Problem: What would be an example of an positive review?

Answer:
One of the nicest places downtown with the best buffet by far. The rooms are large enough but it's best to get a room on the south side it's quieter. The place has a nice old feel with wood and antiques. I always win here and I even hit $1000 on the Wheel of Fortune once and $500 the previous visit. It is a great place for the money.