I have been eating here for years and love it. There is not an item on the menu that is less than amazing and the Mexican chocolate cream pie is the most delicious thing ever. Make sure you get an order of guac...yummmmmmm

positive

One of the most horrible customer experience of my life. I made an appointment. You have to stand in one line to check in for the appointment then they send you to another line to talk to someone about your issue and they check you in to see someone else to actually try to help you. Ridiculous!!!!!

negative

it's a team of 3. it's $30/person/hour. Tip: be upfront and specify what you want done, and not done, for each room, what you want touched and not touched, and the timeframe (ie 2 hours or 3 hours) It was a 10am appointment during the work week. Pros: -I sent online request and then called. Jessica responded right away and scheduled me in. -Friendly except when you complain or ask about why the service took longer than expected. -Bathrooms were cleaned well. -Stairs were vacuumed well. Cons: they were late 10 minutes but charged me $10 more for going 10minutes past the hour. Lesson: make sure you agree upon the start time and end time. For a move-out clean, where according to Jessica, baseboards, fans and blinds are cleaned, Baseboards were not cleaned well and blinds were definitely not dusted. The guy was threatening, if you do not agree with the results. (to the guy, if you're reading this, my neighbour's a cop, I've already asked him to watch out for you and yours) additional comments: We've moved out. House is completely empty. nothing to lift, rearrange. Initially, i had scheduled for a 2 hour clean but when they got there, I didn't clarify, my mistake.I said I'm getting house ready for sale and if they can clean bathrooms, baseboard, fans and blinds, and mop. They said the house conditions were bad (a/c was not on). I met them at the house at appointment time and stayed there the whole time they were there. They could have asked for me to adjust the a/c upstairs. I was downstairs the whole time. They weren't shy about turning on the radio, and I didn't mind either. I could zone things out. Why not ask about the a/c? I've had Hispanic cleaners and they're fast and thorough. They're schedule just wasn't conducive this time around. my other mistake, I'll wait and stick with tried and true next time. I thought i'd try a yelp recommendation.

negative

just the same as any other? haha.. is kept clean.. service is usully friendly when we come and sit down to eat.. it's never a long wait for our food.. and the waiters are on top of refilling drinks and asking If everything's alright w/out being overbearing.. they also know their menus which is great because i hate when you ask what something on the menu consists of and getting an "idk.. i can ask." answer. I only give them 3 stars because of an incident when I ordered curbside. I made an online order for pickup and sent my son inside to grab the food [being I was not presentable to the public: hence the ordering curbside] but when we get there... no ones in the curbside pick up room. so he sits in that little room waiting for someone to come [which mind u is visible by the bartenders at the bar] 5 min. pass and still no one comes. so I honk and tell him to go to the front and to tell them that he's there to pick up an order.. so he comes and out and tells me that they said they were sending someone back. waiting.. waiting....... waiting. so I finally get out [pajamas and uncombed hair and all..] and have to tell the bartender that my son had been sitting in the -to go curbside pick up- room for 15 minutes waiting for someone to come back and give us our order.. he was very apologetic and called the lady who was supposed to be there.. to which I grabbed my food and let her know why her ass wasn't getting a tip... if you know you have ppl picking up food........ have someone there. food doesn't stay warm forever. so anyway: my faves: the quesadilla explosion salad.. and the trio thing they offer. it's the best way to get a little bit of everything when you don't really know what you want. ps: the mini deserts in the cups.. the red velvet stuff.. yum.
negative