TASK DEFINITION: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
PROBLEM: We travel to Chicago frequently and have stayed in many of the hotels downtown. We were excited to try the Swissotel, but left disappointed. The actual hotel and rooms were very nice with amazing views, the staff was extremely rude. The man that checked us in was on the phone and did not acknowledge us until he was done with his phone call. He then did not say more than five words, which were "I need a credit card". The lobby bar had fireplaces and was very cozy. The hotel information said it closed at 2am so we came back to hotel at 1230am for a "night cap", that was last call. That was fine for us, but the bar was full and many people were coming back from their night wanting a "night cap" but did not make last call. Our night ended listening to many unhappy people complaining and receiving no sympathy from the employees. There are many places to stay in the area that are just as nice or nicer, no need to stay at the Swissotel again. Definitely don't stay if you're looking for a romantic weekend away, the employees will ruin your experience from the second you walk in the door.

SOLUTION: negative

PROBLEM: If you asked me two years ago, I would have recommended the Talbott Hotel without hesitation to anyone who asked. Now, I have definitely changed my mind. While this hotel is located in a nice area of Chicago, surrounded by great restaurants, shops and affluent people, it has really begun to slowly downgrade. As noted by my reviews, I am incredibly serious about customer service. If you're in the hospitality industry, there is really no excuse for falling short in this category--- but alas, the Talbott really has. The door staff don't say a word, the desk people acknowledge you only when they are not doing a million other things (which they always are) and the staff have an air of snobbishness. Inexcusable since we, the customers, are paying to stay at their over-priced hotel. Perhaps the most annoying aspect of my latest stay was that I had to walk down 11 flights of stairs to get to the lobby of the hotel because I waited a solid 15 minutes for the elevator, which, when it arrived, was packed to the brim. I get that it's an old hotel, but it is incredibly annoying that they only have two elevators for the entire place and when one is down for construction, the other one overflows with people and I am forced to walk ELEVEN flights to simply get to my dinner reservation on time (which I didn't.) I will not continue giving this hotel my business and have other better recommendations to give to friends who plan on visiting.

SOLUTION: negative

PROBLEM: I have just returned from my first stay at the remodeled Fairmont Chicago Millennium Park and all I can say is fabulous! The modern decor and style hits you the minute you walk in. The front desk is a work of art. I stayed in the anything but standard guestroom. The modern decor, the beautiful artwork, this is the most relaxing hotel room I have ever stayed in. The bathroom is like having your own personal spa, all the marble tile is classic and modern at the same time. The rainfall showerhead is to die for people. If you have the time be sure to check out the fitness center and spa. Great new equipment to work up a sweat and all the pampering a body could ever needs awaits in the spa. I wish I could have stayed longer, next time I will be sure to add a couple of "me" days to my trip and I'm sure I won't even think of going outside those doors.

SOLUTION:
positive