When a consumer finds that something he or she bought is faulty or in some other way does not live up to what the producer says for it, the first step is to present the warranty ,or any other records that might help, at the store of buying. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction.A simple and common method used by many consumers is to complain directly to the store manager. In general, the "higher up" the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer's favour, taking it as true that he or she has a just right. Consumers should complain in person whenever possible, but if they cannot get to the place of buying, it is acceptable to phone or write the complaint in a letter. Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can show clearly what is wrong with what was bought in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example,"The left speaker does not work at all and the sound coming out of the right one is unclear" is better than "This stereo does not work.". The store manager may advise the consumer to write to the producer, if so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the expected result, the consumer can go a step further. He or she can threaten to take the seller to court or report the seller to a public organization responsible for protecting consumers' rights. The most effective complaint about what was bought can be made by _ . A) showing the fault of it to the producer B) saying firmly it is of poor quality C) asking politely to change it D) explaining exactly what is wrong with it
D
James lives in Hawaii and his mother lives in Korea. James speaks English (he never learned Korean), and his mom only speaks Korean. They communicate perfectly. Eric is from Honduras, but he lives in the U.S. Eric just started learning English and speaks very little. But, everyday Eric reads the latest local US news on the Web, with no problem. What these people (and close to 60 million others around the world) share is a remarkable, free software program called Babylon. Babylon may well be the most advanced translation software in the world, and it's a must-have for anyone whose life goes beyond the borders of their own language or those who want it to. Once you download it, you can simply highlight the part in practically any format, and it's instantly translated into the language of your choice. You can use it to translate a website, email, word doc, pdf, and actually any document in any format you can think of. You can write a document in your native language, and Babylon will instantly translate it into another before you send it. The program translates 75 languages, including Spanish, Chinese, Arabic, Indian, and Russian. It also includes up-to-date encyclopedias , dictionaries, and spell checkers. Babylon is a long way from early translation software that would, more often than not, make an unreadable text with grammar errors that was better suited for making laughs than comprehension. Babylon's ability to understand and translate is perfect. In fact, businesses are adopting Babylon as the standard when it comes to translating commercial communications and other important documents. Babylon is also a great tool for people who are learning another language. Use it anytime you come across a word or passage you don't understand. What users enjoy most is the program's ability to open up a different world to them. Whether it's surfing a news site in a different country, or being able to properly communicate with a family member or friend overseas, Babylon can make it happen. Best of all, Babylon is... What can we learn from the passage? A) Babylon is just as practical as any other software. B) Babylon can translate all the languages in the world. C) Former translation software was not perfect in use. D) One should use Babylon to surf a news site or webpage.
C
Q: The bell rings and in a few moments. the most disordered part of the day begins-lunch. Food begins to be dished out. and some students are eager to see their friends. while others cannot bear the thought of what is about to happen. Anxie0, builds for many as they think today will be just like any other day. Press repeat and this happens every day. But Bridport Elementary in Bridport introduced a system to solve this classic scene of loneliness and meet new friendships. There's hardly room for the question, "Will you save me a seat?" at Britiport Elementary where students are guided to assigned tables and given the. opportunity to open their hearts and minds to a new friend. The school's president Kilbourne had observed too many days in which the same kids were left alone, while the others were always accompanied by friends. Something had to change. The school gives a new system- in which students line up to pick a numbered stick before getting their food. Each stick has a number that's linked with a table, showing where they will eat lunch for the day. This system was used five months ago. Today, if you walked into the cafeteria. you wouldn't find any numbers or any sticks. Kilbourne made a promise to the students that the system would eventually disappear if she saw that students learned to value inclusivity and friendship. People really saw a change. A girl was walking around by herself with her lunch in her hand. and four tables asked her to join them. At another table. a kindergartener was sitting alone for just a few moments before two sixth graders came over to sit with him. and actively included him in conversation. Now we are left wondering: how can lessons learned from the cafeteria be used elsewhere? Students and adults all over the country could benefit from an approach in which every person is always welcome at the table in any situation. What inspjred the president of Bridport Elementary to introduce the system? A) Students didn't speak to friends at a table. B) Students didn't manage to get a seat in the cafeteria. C) Students had no one to communicate with in a crowd. D) Students had little interest in lunch due to the pressure of study.
A: C
Q: Moods, say the experts, are feelings that tend to become fixed, influencing one's outlook for hours, days or even weeks. That's great if your mood is a pleasant one, but a problem if you are sad, anxious, angry or simply lonely. Perhaps the best way to deal with such moods is to talk them out; sometimes, though, there is no one to listen. Modern pharmacology offers a lot of tranquilizers What many people don't realize, however, is that scientists have discovered the effectiveness of several non-drug methods to set you loose from an unwanted mood. These can be just as useful as drugs, and have the added benefit of being nonpoisonous. So next time you _ don't head for the drug-store but try the following methods. Of all the mood-altering self-help techniques, aerobic exercise seems to be the most efficient cure for a bad mood. "If you could keep up the exercise, you'd be in high spirits, " says Kathryn Lance, author of Running for Health and Beauty. Researchers have explained biochemical and various other changes that make exercise compare favourably to drugs as a mood raiser. Physical exertion such as housework, however, does little. The key is aerobic exercise--running, cycling, walking, swimming or other repetitive and sustained activities that increase the heart rate, increase blood circulation and improve the body's use of oxygen. Do some of the activities for at least 20 minutes a session three to five times a week. It can be inferred from the passage that _ A) some drugs are more effective than physical exercises B) a person does not need aerobic exercise if he is in a good mood C) the best way to overcome a bad mood is to talk to oneself D) when in a bad mood, one may not work very efficiently
A: D