In this task, you are given Yelp reviews. The task is to classify a review as "POSITIVE" if the overall sentiment of the review is positive or as "NEGATIVE" if the overall sentiment of the review is negative.

Example input: This is my go to place to get the best chicken Pad Thai! Also the price is super good, considering most places have high prices and poor quality. Love this place, its definitely a top 5 fav for take out.
Example output: POSITIVE
Example explanation: The overall sentiment of the review is positive. Hence, the label is 'POSITIVE'.
Q: Email to Alexa:

Hi Alexa:

Thank you for your help with the sales process on the 2012 Honda Civic Hybrid. I appreciate what Kevin, Chris and yourself did during the sales process.

You do have a slight problem though in your service department and its process!

I called around 9:15 am on Wednesday, August 14th to request the possibility of picking up the new auto, having the 2012 Honda prepped, make the complete payment on the car and have the radar detector and license plate transferred from my VW Passat to the 2012 Honda. It was confirmed over the phone that I could pick the car up that day instead of Friday.

I showed up just before 12:00 pm noon and gave the following in a bag to Chris and yourself.

1. Signed Title
2. Three keys for the VW Passat
3. Owners Manual
4. License plate covers for the VW Passat
5. A set of Wheel Lug Nut Key Lock ABC #9

Then I went to lunch at the Blue Ox Tavern and return to the sales area around 1:25 pm.

I received the auto through Kevin about 13 minutes before 4:00 pm, just short of four hours after I brought my VW Passat to your office.

When I went out to the parking lot to review the 2012 Honda I saw the following with Kevin.

1. The 2012 Honda was not washed or detailed. There was enough dust on the dashboard to draw letters and numbers. The trunk was filthy.

2. The license plate was not on the 2012 Honda, instead Kevin screwed a paper license plate showing a expiration of 9-11-2013.

3. I only received one key for the 2012 Honda................ not three keys like had on the VW Passat. See Attached............

4. The radar detector was installed and working.

I performed the following tasks on Thursday at my own expense.

1. Had the 2012 Honda washed and detailed for $40.00.

2. Put my license plate on the 2012 Honda and put the paper license plate on the dashboard for outside review.

3. Pending a response to my email about the additional keys needed. What can you do about this?

I know you have to rely on other people within your company to make the purchasing of an auto from your parking lot a wonderful experience. That makes your job easier or harder. At this point in time the service department is getting an ""F"" for a grade.

In the next 5 years, I will be in for my oil and maintenance work. I hope it does not take over 60 minutes to get my oil changed?

Thank you for your time and help!

Mark E.

NET RESULT.............. NO POSITIVE RESPONSE.............POOR RATING
A:
NEGATIVE