Choose your answer: is the following review positive or negative?

Let me first say that this place has good food. We've eaten there pretty regularly by delivery only with no problems until tonight. Here is how it went down. I called to get my regular Milano's special and wanted to substitute mushrooms for fries (like I always do) and I was told to "hold let me ask my manager". Then the lady (obviously new) came back to the phone and said "you can only substitute onion rings". I said I've done this 10-20 other times so don't see why it's different now. She said sorry manager said no. Then I asked her to speak to the manager. She said "no he's busy unpacking boxes". I then proceeded to tell her that I would never again order from that establishment and hung up. It's ashame because they have really good food but this one horrible customer service episode did it for me.

Choose from:
[-] negative;
[-] positive;
negative