TASK DEFINITION: In this task, you are given Yelp reviews. The task is to classify a review as "POSITIVE" if the overall sentiment of the review is positive or as "NEGATIVE" if the overall sentiment of the review is negative.
PROBLEM: Location is perfect. Live music was super good on the deck. But the food... oh my.. Expect fast food quality here. The fish taco tastes like something you get from a frozen box. There is absolutely no flavor on it. I wish this place was more unique. Not just the typical lower end American Cuisine (burger/fries/fried chicken tenders/fried fish..) that you get at any Walmart. Service was not bad. I only wrote this review, because I think this place has a huge potential, but I think it needs that kitchen TV Show to come by and completely change it upside down. :)

SOLUTION: NEGATIVE

PROBLEM: Why is it so hard to get a burger without cheese? I've been to Smash Burger 3 times (1 time which wasn't at this location) and every time I order my burger with no cheese. And what do I find when I get home? Left over melted cheese all over my burger from a cook who messed up my order and instead of making me a new patty just decides to take the cheese off. Which would be fine except there's cheese all over it still. This has now happened to me every single time that I have tried Smash Burger. The worst part is I've always gotten it Togo and don't get to see the mistake until I'm finally home so it can never be fixed. What if I was lactose intolerant? Please teach your cooks how to read a ticket, it's not that hard.

SOLUTION: NEGATIVE

PROBLEM: Breakfast should not take an hour to serve, it can really kill the flow of your day. Unfortunately, something happened to our order, and the server had to take it again about a half-hour after we first placed it, but then we continued to wait another 30 minutes for it to finally arrive.

I would have given Over Easy a second chance, but we were sitting right next to the host table, where two people were helping seating people all morning. I have to believe one was a manager. Either that or there was no manager on duty. No manager ever approached our table and apologized for the delay. Nothing. I was in a party of two and the party of four next to us was almost done eating by the time we got our good. And they came in maybe 10 or 15 minutes after us!

Things happen, but the food wasn't good enough to bring me back and I was really disappointed at the lack of urgency or awareness by the staff.

SOLUTION:
NEGATIVE