Choose your answer: is the following review positive or negative?

I am searching for a good doctor here in Scottsdale and found this practice on Cigna.com. I called to see if Dr. Magda Williams was accepting new patients. She was indeed. I asked the receptionist what the next step was since I was a new patient. She let me know that I'd have to have an initial appointment to establish care, deeming the doctor my primary care physician. Could I meet the doctor before signing the agreement? She had to ask someone and then let me know that I could meet with Dr. Soni (a male doctor) during this initial appointment, but Dr. Williams could give me a physical after I establish care. Why would I want to meet with some other doctor to establish care with Dr. Williams? I asked her if Dr. Williams had any open appointments the next day; Dr. Soni did at 2:15. I let her know I'd think about it; I didn't feel comfortable with this arrangement. I received a call today from Scottsdale Family & Urgent Care informing me that I had missed an appointment at 2:15. Did I want to reschedule? I called back and told the receptionist about the initial call. There is clearly a lack of communication at this office. I don't think I'll be going to this Family Practice. Two stars for persistance. I really wish I could write a better review about the actual DOCTORS at the practice--not a critique of the protocol and competence of the receptionists--but I guess that's why they call them "gate keepers".

Available options:
(A). negative;
(B). positive;
(A).