Q: negative

A: Since moving from Hawaii back in 1995 to Arizona, I've been very skeptical about places that claim to serve "Hawaiian" food here, because as we all know, pineapple on a pizza does NOT make it Hawaiian. I know what Hawaiian-esque food is supposed to taste like. Right away I wasn't impressed because we weren't greeted by the customary Aloha that the person behind the counter is supposed to do to everyone entering the restaurant. Some people were but not us. The place had the look and feel of a fast food restaurant. Dah that's because it was. The decor was made up of posters of Hawaii, Hawaiian Aloha shirts and a single surfboard on the walls. Not very impressive nor did it give you the feel of a restaurant in Hawaii. Anyway to the food. My wife ordered the Kalua Pork - Smoke-flavored, shredded pork with white rice mixed with cabbage. She immediately said it didn't taste anything like the pork we've had in Hawaii. It had no flavor so she added some katsu sauce to it. That made it edible. She didn't even eat the rice or cabbage. I think she only ate the pork because she was hungry. I ordered the 1/2 and 1/2 plate of chicken, & short ribs. It came with white rice, cabbage and macaroni salad. But the macaroni salad was not cold because they placed the chicken which was hot on top of the macaroni salad so it was warm. The short ribs were NOTHING like I had when I lived in Hawaii. In addition to them not being "authentic" I've had better at local Asian restaurants or buffets. I have to admit the chicken wasn't that bad but again it wasn't "authentic" Hawaiian short ribs either. I dipped it in their teriyaki sauce which made it better. The short ribs on the other hand was so bad I didn't eat them. They were tasteless and Hawaiian short ribs are normally amazing. I guess this is what happens when you try and eat Hawaiian food in a city like Phoenix that's the furthest you can possible get from Hawaii. I'll never come back here because of their false advertising and horrible food. Please change your name L&L Hawaiian BBQ, because this place is not Hawaiian. FOOD: Maybe the original L & L in Hawaii is good but this L&L franchise location was truly disappointing. The food was SUB-PAR If I would have been satisfied with my meal maybe I wouldn't be judging this place so harshly. I was so disappointed that the food didn't live up to what the promises in its name. SERVICE: The gal behind the counter represented everything but the spirit of Aloha was about. She had a look one her that said she wasn't very happy and didn't want to be there. PRICE: The price for the quality of food you receive is high. AMBIANCE:The decor was made up of posters of Hawaii, Hawaiian Aloha shirts and a single surfboard on the walls. Not very impressive nor did it give you the feel of a restaurant in Hawaii. CONCLUSION: There's not really much to say here..I miss Hawaii... but what i miss more is the FOOD! I spotted this place while visiting Applebee's and thought... OH MAN - THIS IS GONNA BE AMAZING! then I tried it. RETURN FACTOR 0%. ******************* What does my OVERALL rating mean? ******************** 5 stars -Highly recommended. I would be willing to drive out of my way to this business. It is that good. This place represents their industry or cuisine very well! 4 stars - Highly Recommended. I would frequent this business. 3 stars - Not that good but not that bad. Just average. I wouldn't mind going again. 2 stars - I would not recommend this establishment to friends or family. 1 stars - DO YOURSELF A FAVOR AND DO NOT patronize this business. I would RUN AWAY from this place and you should too! DON'T WAST YOUR HARD EARNED MONEY AT THIS ESTABLISH

Q: negative

A: Not to pleased with this visit. We aren't sure if we will come back to this location. To start we ordered the crispy rice app, which never showed up and had to ask about at the end of our meal. She said she was sorry and forgot to put the order in. We also ordered the Lotus Roll, the first time we ate here it was our absolute favorite roll. This time to our disappointment the lobster was under cooked and even a couple pieces were completely cold in the middle. Next we ordered the seafood hibachi and asked if we may substitute the clams with more shrimp. Which they said would not be a problem. The menu pictured 6 shrimp on a skewer and they showed up with only 6 pieces. I asked about the extra shrimp and she apologized and said she would be right back with it. 10 min later she came back and said it only comes with 4 and they added 2 more. Then proceeded to change the subject quickly and ask my date about here hair color and advice on coloring hair. It was just a poor experience overall. Very disappointing for our 2nd visit and we don't really have interest in going back a third time. Especially that location.

Q: negative

A: Even if you're looking for this location, you're likely to drive past it several times before you really see it. There's only one sign, and the building seems to just blend in to the surroundings. It's a nondescript gray and looks like it may be vacant when there aren't any cars in front of it. Don't pull in to the first spaces you see, because the actual entrance is around the side of the building. Exterior ATM is conveniently located. Drive Thru has several lanes and 2 or 3 ATMs as well. Staff inside are a little slow. Clientele here are a little ridiculous. Witnessed today two customers who didn't speak English walking up to tellers who didn't speak Spanish. Frustration ensued as the manager eventually came out to help them, and DID speak Spanish. Apparently the Spanish-speaking customers felt that they should have been immediately assisted by the translator, nevermind the fact that this is America and that employee isn't a teller. Normally I wouldn't pay too much attention, but these two customers literally started a screaming match about it and ultimately held up the line to the point that my simple withdrawal took over 10 minutes.

Q: positive

A:
OK it's expensive and loud BUT it's Vegas get over it. The food is cooked to perfection. The service is excellent, not surprisingly. The decor on one of the far walls reminds me of Dante's Inferno, so beautifully carved. I have eaten here 3 times over 1 year and it's consistently high quality. BTW use your cell phones light to read the menu, you'll know what I mean when you try and read the menu