Choose your answer: is the following review positive or negative?

I'm still aghast at my experience at this clinic. From their web page, I know that there are at least 3 doctors who work here. Other reviewers had great experiences, and I'm wondering if they dealt with a different doctor. My husband and I and another couple brought our Bengal kittens (3 total) here to be spayed. The breeder also came with us. As soon as we walked into the clinic the front desk staff was very rude to us. Ok, maybe the were having a bad morning? That's easy enough to forgive. But when we all went to the exam room, the doctor who examined our cats started us on a path of unnecessary emotional turmoil. Before we even saw her, we heard her say, "Oh, Bengals? Great." in a very sarcastic voice. Then when she saw the breeder she said, "Oh,* you're* the breeder?" and once again her tone was very nasty. To make matters worse, her clothes were rumpled and dirty and her hair was unkempt. I've seen lots of exhuasted vets, but lack of sleep could not account for her disturbing appearance. This clinic examines the animals before they admitted for surgery, which is obviously a standard procedure anywhere you go. However, they took the cats out of the room to examine them. Since they were only going to be taking their temperature, weighing them, and listening to heart/lungs, I was alarmed that they took them out of the room. This always sets of warning bells. But since they weren't getting vaccines, I decided I was ok with it. Within minutes, the doctor came back with one of the cats (not ours) and said, "I hate to be the bearer of bad news, but this cat has a heart murmur." What? Are you sure? Shortly thereafter, she brought out my cats and she diagnosed them with heart murmurs as well. We asked her to check them again later to give the cats time to calm down. Once again, she said she heard heart murmurs with the comment, "Well, they are Bengals." She said we should get a second opinion before "sending the cats back" (!!!), but she didn't give us any information about a specialist we could visit. She then said she could go ahead with the surgery but it was likely that the cats wouldn't wake up because of their heart murmurs. But whatever our decision, she said, we'd better let her know soon because she had a backlog of animals to see. Well, gee, lady, excuse me while we cry and pet our cats. Needless to say, we left. I was a wreck, and very upset about the fate of my kittens. I felt sick and afraid. However, I'm happy to report that neither of the cats (checked by different vets in different clinics) have heart murmurs. I know that the cat population is out of control and that for every purebred cat that is bought, there are thousands of homeless cats. I'm an animal lover and advocate, have rescued many cats, and I understand why a vet might be opposed to dealing with a Bengal, a Bengal owner, and a Bengal breeder. I sincerely hope that this wasn't the case at the Spay and Neuter Center and that the vet honestly thought the cats had murmurs. But that same day, I heard from another Bengal owner who had a similar experience at this clinic. In closing, I know that cost is a big issue. However, the spays at the Southern Nevada Spay & Neuter Center cost $80. Two other clinics near my house both charge $100 per spay. Spay & Neuter center charges $12 for vaccines. The ones by my house charge $10, or they are free for new patients. Spay & Neuter Center - $35 for microchip. By my house - $30/microchip.

Options are:
A). negative.
B). positive.
A).