Problem: For my first visit here it was a great experience. For my second visit, it was terrible! I originally made reservations for 6:00, then called back and made them for 6:30. When we got there they hadn't changed the reservation time and had nothing available for us. This was supposed to be a special night for my aunt and uncle's anniversary. Also, there was no seating in the waiting area and my husband is disabled and can only stand for a short period of time. While we were waiting, a bartender came up to us and asked if he could take our drink order, which is the only thing that kept us from walking out. (So, thank you bartender with the glasses.) Neither of the managers by the hostess station even acknowledged anything was going on, even though I went up there multiple times to check on our status. By the third time up, they finally sat us or else we just would have left. We ordered a salad that we never got and the manager never came over to our table to apologize for the reservation mix up or offer us anything! I feel like we would have got better service at a lower end restaurant. I went back the next day to talk to a manager to see if the salad was on our bill and while he was very nice, we still didn't get any compensation. I will only come back here if friends really want to go, but will never come here again for a special occasion. Which is sad because it's such a cool place.
How would this review be described?
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A: negative

Problem: the happy hour here is the best in town. the food quality is top notch and the drinks are stiff. plus, there's something cool about cheap happy hour in such a nice place. only eaten off the regular menu once, and the food was the bomb. wasn't veggie then, so i had the ribs and they were so soft and melt apart good...best since south jawja. but the dinner prices are a bit steep for the middle class. excellent customer service.
How would this review be described?
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A: positive

Problem: This place sucked when it was open. It looks like it closed down now. Good riddance I never had good food or good servoce here. I was here a total of 3 times and each time sucked in a different way. The food was god awful, expensive, and the service was shaky at best.
How would this review be described?
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A: negative

Problem: I've been here twice and both sandwiches have been very good. It's just really dark on the non-smoking side (that takes a star) which makes it seem gloomy. Service has been decent and the menu is large and varied. I'll be back a third time ;)
How would this review be described?
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A:
positive