Problem: What would be an example of an positive review?

Answer: I cannot say enough great things about this hotel. Stayed there on business this week and the staff is INCREDIBLE. Everyone was extremely accommodating. Got there just when lunch ended right before a meeting, and they still served us lunch! Also, Chelsea at the front desk was amazing. She remembered everyone's names in our group and called us by name every time she saw us. She worked to get our rooms available early, and made sure we were happy with our rooms (I traveled with 2 co-workers). The rooms were super clean and bright, and the public area restrooms had this awesome spa salt scrub for your hands, which i promptly ordered online (suncoastsalts.com). I definitely recommend it and will definitely stay there in any future trips to Charlotte! Thanks staff of Renaissance for making my trip very enjoyable. Additionally, the bar staff was amazing!!!!!

Problem: What would be an example of an negative review?

Answer: DON'T WASTE YOUR TIME!!!!!!! The bowling is Awesome at Prairie Lanes and the bowling staff exceptional at service. Unfortunately, the restaurant is poorly managed and believes that the bowling customer take priority over those in the restaurant. I have given Prairie Lanes 3 opportunities to prove that they can improve on the service aspect of the business, and this past Friday night, they failed again. You would think for an all you can eat fish fry, the restaurant would prepare better. We waited 45 minutes from the time we ordered to receive our food.... and this is not the longest we have waited. One hour is the record and that record will never have a chance to be broken...... I did speak to the manager on duty and he gave us a 30% discount for our trouble, but had to go out of his way to BLAME the 17 year old hostess... for not telling us it would be at least a 30 minute wait..... Blame it on the kids.... how does that make it better. The sad part, this that the food, when not cold, is very good, the portion are exceptional, and the price is fair. Poor service is caused by poor management and leadership...... Thank Goodness the bowlers don't have complaints. DON'T WASTE YOUR TIME EATING AT PRAIRIE LANES.

Problem: What would be an example of an negative review?

Answer:
I hate to give a one star review. The servers were very nice; unfortunately they were very inattentive. They got an order wrong and barely checked on us; I was parched all through our Wednesday night dinner. I got the arroz con pollo, and it was more than disappointing. After searching for the chicken and rice in my meal, I was left with an actual half a plate of just onion. I won't be going back.