Detailed Instructions: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
Q: customer: Hello.
agent: Hello.
customer: I am Elizabeth Campbell.
agent: How may I serve you today?
customer: I need to book a flight ticket from EWR to PHX, can you please help me for booking?
agent: Sure, we are glad to assist you.
customer: Thank you.
agent: Please let me know if you need a connecting flight.
customer: Yes, I need a connecting flight.
agent: Do you have any fare fare preference?
customer: I can pay up to 200.
agent: On which dates would you like me to book a flight ticket for you?
customer: I would like to travel on 11/15 to 11/17.
agent: Thank you for sharing your journey details. We found an AA airline matching your essential details with single connection and the fare 200.
customer: Ok, proceed for booking.
agent: Your seat has been reserved with the flight number-1016.
customer: Thanks for your information.
agent: Thank you for availing us.
A:
book