Q: I'm taking a test and have to guess the right answer to the question after the article. Article: One of the odd things about some business organizations is that they spend so much money attracting new customers but spend so little keeping them. It just doesn't make sense. However, taking customers for granted is a routine in some business organizations. Loyal customers are an organization's only protection against bankruptcy , and losing them because of neglect or indifference is really wrong. Not only do satisfied customers continue to buy by themselves, but they often encourage others to buy. This is advertising that doesn't cost a penny. Although there are always problems in giving good service to customers, maintaining their business isn't all that difficult. It's a matter of attitude, of believing that everyone who buys from you is entitled to the best treatment you can deliver. Plus giving just a little more than you have to. There are always problems in giving good service to customers. The reason, of course, is that no organization is perfect, and there's many a slip: unreasonable delays in filling orders, shipping the wrong goods, failing to answer letters promptly, and so on. Sometimes these errors or failures can't be helped. For example, if you can't get parts because of material shortages or a transportation strike, customers may be denied the goods they've ordered. No matter who is at fault, customers whom you value highly should generally be given the benefit of the doubt. The old saying that _ . Customers who repeatedly place large orders and pay for them will naturally, get more attention than those who buy infrequently and have to be badgered to pay what they owe. However, you have to make the assumption that all customers are good unless proved otherwise. Question: Which of the following statements might the author agree with? Options: A: Only regular customers deserve good treatments B: New customers are treated well in large organizations C: Some errors and failures in business are unavoidable D: Both an organization and their customers are responsible for certain errors
A: C

Q: I'm taking a test and have to guess the right answer to the question after the article. Article: Did you know that there are actually people who have paid for a flight to the moon? In the future, there will be a lot more opportunities to travel to faraway places than now... perhaps even as far as the moon. As people adventure further and further away and as planes, trains, cars, and rocket ships become faster, is it safer to have these vehicles controlled by humans or by computers? While many flights by plane are controlled automatically by machines, most people today wouldn't let their car drive itself. That's because currently the autopilot function on your car can only keep it on the same course you are travelling on. It won't turn the car right or left. It won't stop if an animal jumps in the way. However, cars today can sense when something is too close and warn the driver with flashing lights and alarms. Many cars also have GPS(global positioning systems) that tell drivers which road to take and when to turn. These systems, unlike human drivers, never get lost. In the future, it is easy to believe that your car will be better able to drive itself with the aid of computers that can determine the position of your car and the speed it should travel at. In addition to computers being 'smarter' than people regarding the best way to go or knowing how close another vehicle is, computers don't get sick, tired, or angry. This means they won't make the same mistakes that people make when they are not having a good day. While responding with emotion is a good thing when choosing the best way to deal with a friend's personal problem, it may not be such a good thing when deciding what to do at the wheel of a fast-moving vehicle. So what are the disadvantages of autopilot systems? Maybe one disadvantage is that a small computer problem could cause a serious accident. It could also be argued that in unexpected situations, computers might not be able to respond appropriately; some decisions require human emotions. Another problem might be that if everything were controlled by computers or robots, people wouldn't... Question: What's the author's attitude towards the autopilot? Options: A: Approving. B: Objective. C: Negative. D: Doubtful.
A: B

Q: I'm taking a test and have to guess the right answer to the question after the article. Article: During your stay outside Hong Kong, you may have been exposed to certain infectious diseases without your knowledge. In case you develop any symptom such as fever, chills, skin troubles or vomiting within 14 days of your arrival in Hong Kong, you should consult a doctor or attend an accident & emergency department/general out-patient clinic. Please bring along this card. CHIEF PORT HEALTH OFFICER The Port Health Office Their staff(clerks) are glad to answer your questions about travel health. Please enquire at : --prefix = st1 /Hong KongIsland18/F Wuchung House,213 Queen's Rd. East, Wanchai. Tel :2938840Fax: 29318848 -- Kowloon Room 905, Government Offices, Canton Road Tel :23683361 Fax :23683363 Question: The notice is to _ . Options: A: all citizens in Hong Kong B: all travellers to Hong Kong C: all persons going to Hong Kong from Kowloon D: all people travelling in the world
A: B

Q: I'm taking a test and have to guess the right answer to the question after the article. Article: On September 22, 1986, Jay Brunkella, a police-officer in the Rogers Park district in Chicago, was shot during a drug arrest and died. Shortly afterwards, fellow officer Ken Knapcik, a 20-year veteran of the force, returned home after work to find a note from his 15-year-old daughter on the dining table. Dad---This poem came directly from my heart. I love you so much! It scares and amazes me that you go out every day and risk everything to provide us with all that we have. I wrote this to express how much I love you and how much lost I'd be without you-Laura. P.S.: Hey, let's be careful out there. Titled "The Ultimate Cop", Laura's poem was dedicated "To all the cops in the world who have daughters who love them with all their hearts. And especially to my dad." It was about a police-officer's daughter who sees on the night time news that her father has been shot. Part of poem: "Daddy, my Daddy, can you hear me cry? Oh, God, I need my Daddy, please don't let him die." Ken Knapcik stood alone as he read the poem. "It took me several minutes," he said. "I'd get through part of it and have to stop before I could go on. I was weeping. She had never told me she was scared." He took the poem to work the next day and showed it to his fellow officers. "I've never seen so many grown men cry. Some couldn't finish it." Knapcik keeps Laura's poem in the pocket of his police jacket. He takes it with him every time he leaves the house for a new shift. "I don't want to be out there without it." he said, "I'll probably carry it with me forever." Question: Which of the following is the best title for the passage? Options: A: Poem for a cop B: An officer's death C: Daughter's love D: Love my job, love my daughter
A: A