Problem: We had Casey as our waitress and she was absolutely delightful! Wonderful service and the perfect cave creek experience.
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A: positive

Problem: Suruchi Too in Leith, which was one of my highest rated Indian restaurants in Edinburgh has dropped massively in my estimation which is a great disappointment. The usual smoky aubergine was too sweet, the paneer was still good but the portion size had been massively reduced and the spinach which used to be fantastic was a flavourless mess. Very mediocre, but the worst thing was that the naan bread was obviously from a packet.
How would this review be described?
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A: negative

Problem: If I could give this place negative stars, I WOULD. No1 I did not want to stay here, for whatever reason it was. I read the many negative reviews & I was getting more & more disappointed that I had to stay here. Anyways, I read that the North towers were all renovated, so get a room there. When my dad, mom, & I arrived, that's the 1st thing I asked. To get an "upgrade", it's $20/day. $20 to stay in a room that's pretty normal to general hotel rooms. But, everything is renovated..carpets, beds, bath, a fridge, etc. I won't lie, the bed was actually very comfy. The pillows were extra soft. Bathroom, decent size. Shower head was VERY low. I'm 5'9, & I had to bend down when I washed my hair. Imagine my 6'3 dad? Pressure is also pretty low. Towels aren't the softest. Wifi=Free with $18/day resort fee. So in other words, not really free. Plus, it actually stopped working half way through my stay. Sun-Sat. Whack! Monday morning I decided to go to their gym that they have. A couple of ellipticals, treadmills, 1 workout machine, ab machine, medicine balls, etc. Not bad. This hotel provides a "going green" option, & if you decide to do that, you get $8 to use at the hotel for any drink or food. I used it for 2 water bottles at the gym for my mom & I. The guy said no problem, & I went on with my workout. Midway, he said that it doesn't work, which it should've. I asked my mom to ask the front desk why it didn't work (she was headed that way.) When she went to talk with the front desk, she was helped out by an older guy. She said that it doesn't work, & we're wondering why. His response? "Idk, go back to the gym & ask." Mom: WHAT? You're telling me to go back there, when he doesn't know & when I ask you, you don't know? My mom was getting a little irritated & walked away, & the guy replied with, "WHATEVER." Mom: EXCUSE ME?? WHAT DID YOU JUST SAY?? Him: Room number? Mom: NO, don't say whatever to me..forget it..you're no help." I called front desk myself later on that day, & the friendly lady on the phone apologized for it happening, & I wasn't charged for it. It was that simple. THIS PART. My sister came in on Monday evening. The night before, I went to the front desk to let them know that my sister has a room from tomorrow, and I would like for them to upgrade her to the North tower. My sister called the hotel, & they without checking told her that they were all booked & that she couldn't get it. When I asked, the girl said not a problem that she will be on the 7th floor non-smoking. Great! Now, back to Mon evening, Tiffany was helping us. Absolute WORST customer service possible. My sister gave her her info, & she said, "Ok, so you're set on the 18th floor with JAMES." UH WHO THE FUCK IS JAMES?! Why the 18th floor? I immediately corrected her & said, "She's supposed to be in the North tower." In the most sarcastic and smart ass voice, Tiffany says, "That's what I said.." Do not start with me homie. I said, "We don't have a James connected to her room, & the girl yesterday said the 7th floor, non-smoking." Tiffany-That's not what it says here. Me-Idc what it says, I'm telling YOU what your co-worker told ME." Tiffany-Well it says James.. Me-THERE IS NO JAMES. Her: Well, you're on the 18th floor.. Me:She's not supposed to be.. Her:EXCUSE ME, I NEED TO SPEAK WITH THE REGISTERER. Go the fuck ahead, & yet she still got her info incorrect, & smartly said she was going to get the supervisor. THANK THE LAWD. He wasn't any better. He never apologized for the inconvenience, he was being slightly rude towards us as well. He said, James isn't connected to your room, but it probably got mixed up because of Expedia. That would make sense if we used Expedia, which we didn't. You guys are so unorganized! They also said that they don't pre-assign rooms. If you don't do that, I don't understand why the other girl at the front desk told me that info. It just doesn't make sense. Rude ass Tiffany came back, & never said a word to us. Didn't look at us, & just handed us the room key. I really TRULY hope she gets fired. She does not deserve to work somewhere that deals with customer service. Not going to lie, there are SO many awesome, great, friendly employees here. I feel bad that they have to work at such a dump like this. Every night you get some pizza solicitors sliding their menu under your door. I had a pile.. You see them hookers walking up & down the hall. SLOWEST elevators possible. They also have one elevator at the end of the hall, which is called the "scenic elevator". I literally laughed because the windows are so dirty, and there's really nothing scenic about it. -_- Yes, the convenience of the convention center is GREAT, but that's about it. Restaurant options are bleck..
How would this review be described?
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A: negative

Problem: This is a hidden gem.
How would this review be described?
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A:
positive