Problem: The food was okay but not great; price is just like any other Chinese restaurants in that area but the waitress there was rude. The plates and tea cup are dirty. I really cannot find a good reason to eat there!!!!
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A: negative

Problem: My husband and I went to Firebirds at Northlake for dinner. It was crowded when we arrived, so we opted to sit at a table in the bar thinking we would get faster service and be able to keep up with the World Series on the screens. It took a few minutes for our server to approach us, but she was friendly when she did finally greet us. We ordered drinks which then took 20+ minutes to arrive even though we were at a table adjacent to the bar. Thinking they were shorthanded, I watched as the 3 bartenders yucked it up with the servers around the bar making martinis. When she finally came back, we ordered salads and dinner. We didn't see her again for a while, but finally ordered another round of drinks once our salads arrived...which took another 20+ minutes. Another customer across from our table was obviously complaining to a mgr during our wait, so clearly they weren't having a good night at Firebirds. Dinner finally arrived and we gave up on drinks and had water. We asked for and paid the check the next time I spotted the server. I asked her why the service was so slow and she responded "she really didn't know, but maybe it was because they had happy hour?" I asked what was included in happy hour and she explained "house drinks and half price appetizers"...who knew? We paid for our full price drinks and dinner ($100) and left. On the way out, the hostess asked how was dinner to which I responded "unusually slow". The mgr was standing there and said "we are still learning". What an unusual comment and clearly without a care that it will be a longgggg time before we ever return. Oh well, lesson learned! Poor service and customer relations for a restaurant that could easily have done a better job!
How would this review be described?
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A: negative

Problem: Been going here for about 6 months now and was not real excited at first but the food kept getting better. Try the brisket plate or pork sandwich, am sure you will be pleased! Also they have "Prime Rib Fridays" and its very good as well! Also they have a LARGE room in back for groups or extra people and a big screen TV for games and such!
How would this review be described?
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A: positive

Problem: I placed an order for delivery which took an hour and 35 mins to receive. When the food finally arrived it was totally inedible. -The ice cream was a melted soup on top of the cookie -The sandwich and fries were packaged in styrofoam without vents so condescension built up and ran into the food making it wet as well as cold. The bun was so wet it just fell a part. -I ordered a side salad with ranch and got a caesar salad instead When I contacted the restaurant they said I needed to call when a manager was there. The next day they insisted they were on time and refused to refund me. Worst of all the receipt in the bag had been printed on the back of a previously used piece of paper that had someone else's information on it. Name, address, phone number, and Mastercard number I will not be ordering from them again
How would this review be described?
OPTIONS:
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- positive
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A:
negative