She got her duplicated item taken off her card , then saved almost $ 115 with the Brand CC , and I ' ve been polite and extremely helpful throughout the process . It 's not my fucking fault that another employee messed up - I fixed it . It 's not my fault that the computer needs personal information and might take 5 seconds longer than you can stand - that 's the way the machine works .

Answer the following question: What was the main issue with the customer ?
The customer was in a hurry