Choose your answer: is the following review positive or negative?

I took a pair of light grey suit pants here after wearing them twice. When I picked up the pants I noticed small black spots in several areas. The spots looked like snags, or even burns in the fabric. Fast forward two months.....I have spoken with several employees who refuse to let me speak with a manager, but insist on dealing with me on his behalf. Without any prior knowledge or me, or the pants in question, they insist that 1. I either smoke and caused the damage (i don't smoke), or 2. the fabric was old and worn out (brand new pants worn twice), or 3. something, anything, else must have happened, but 4. they are absolutely, positively not responsible. In a nutshell I was told repeatedly, at first glance, "we didnt do this, you must have done it." I was finally offered $50 worth of credit, which I obviously declined. The bottom line is that it is not about the pants. It is about the 5 phone calls, 9 different explanations why it is my fault, and two+ months I have spent trying to resolve this little issue about one lousy pair of pants. When a customer says "I believe these pants have been damaged." The proper response is not "you must smoke, and/or your pants are old and worn out, we did not do this, thank you come again." I wear a suit five days a week - I will be bringing approximately 260 dress shirts alone, per year, to be dry cleaned...plus the suits, and various other items. Do the math. Easily $1000 per year in lost revenue over poor customer service. And as for the pants....the last call I received was over a week ago. They were "still looking in to it" and told me they would call me back within "1-2 days".......I have yet to hear back. smh.

Available choices:
a). negative
b). positive
a).