Problem: Write a negative (OPTIONS:
- negative
- positive) yelp review.
A: There are hardly words to describe how poorly made their products are, but they've managed to dig a little bit deeper with their customer service. We purchased a home that had what we thought were Hunter-Douglas window coverings, but turned out to be Springs. The plastic clips had cracked and broken in direct sun (funny, but you put window coverings up to keep out the sun). Our licensed installer called them to get replacements, they sent the wrong thing. Then it turned out the battery packs weren't working. They wouldn't send them, telling him I (the customer) had to call. When I finally got through (no mean feat) they told me they don't sell directly to customers. ? After expressing my extreme displeasure he agreed to send me the battery packs. He told me 5 days. They didn't run the credit card until a week later, Then it turns out a motor is bad. As the blinds are "just" 5 years old, they don't warranty them. My guy talked to them two weeks ago and we were told a "motor resetting tool" (really?) would be here by Tuesday. It's been two weeks. No reset tool. I know the original owners went for Springs to save a few dollars, but this is where the cheap turns out expensive. And time consuming. AVOID. AT. ALL. COSTS. (costs being a key word here)
Q: negative

A: Long story short. These guys almost got me good. Ended up going to the original dealer's service to get the "necessary" work done. Sun Auto's diagnosis was incorrect. Saved me $1500!!!!!!! Either the mechanics at this place don't know what they're doing, or they are crooks!! Be very cautious when coming here, and ALWAYS shop around before letting them make repairs. Take it from a guy who was almost a victim.
Problem: What would be an example of an negative (OPTIONS:
- negative
- positive) review?

Answer: This is just for the service at the US Airways ticket counter. I had to share. My grandmother, bless her heart, wanted to buy my ticket with her flyer miles. On Friday night we arrived at the ticket counter and they appeared to be closed. Though I believe that we went to the wrong counter. We vowed to come back at six the next morning and by golly I was up at 5:22 a.m. I'm not a happy morning person so I'm quite asleep. My grandmother is awake and on a mission. We pay $4 for parking and walk up to the ticket counter, no line, no waiting. Things are looking pretty good. My grandmother says she wants to buy a ticket for me using her flyer miles. The ticket lady looks at us and asks us if we had made a reservation. "What, we have to make a reservation to come to the airport and buy a ticket?" My grandmother is irritated with the lady and it hasn't even been 2 minutes. She doesn't let this show, but I can feel it. I tell her I need a ticket from Phoenix to Dublin and I tell her Sept. 15. "Booked," she replies. "Well, try the sixteenth." "Booked." "The fourteenth?" "Booked." "Try everything from the thirteenth to the twenty-first." "Booked, booked, booked, booked, booked, booked, booked, booked, booked." "Really? This is more than a month in advance? A friend of mine just bought a plane ticket to France three weeks prior to her departure date. Try another airline, maybe Aer Lingus. I found round trip tickets from $768 and one-ways for $459." "That's a really good deal you should probably go with that if you can get it." "Well, how much is a one-way ticket for Aer Lingus on the 15th of Sept.?" "$2,000." I was afraid that my grandmother was going to have a heart attack. She gasped and stood there with her mouth open. We walked upstairs and sat at a table to call the flight fund people that were supposed to make a reservation for us and magically bestow the flyer miles. After giving the guy on the phone her life story for computer input on his end he asks, "So where is your grand-daughter going?" "From Phoenix to Dublin." "Ma'am I'm sorry this is US only. I'll have to transfer you to our international department." I sit and stare at the people walking through the airport at this ungodly hour (for me anyway.) Now she is talking to a woman in the international sector for the miles. The woman asks what my return date is and my grandmother tells her that the ticket is one-way. I am going for school for a year and have no idea when I will be back. The woman kindly informs us that unless I am a citizen of the UK I can not get a one-way ticket to Ireland by using flyer miles. But I can get a round trip ticket and then just change the date for a fee of $275! And also to do that my grandmother is 20,000 miles short, she only has 30,000 miles which would have been enough for the one-way ticket. My grandmother asks how much would it be to just buy the 20,000 miles and the woman on the other end tells her that it would probably cost as much, if not more, than buying a regular ticket. "Well how much is a regular round trip ticket?" My grandmother turns white as a ghost. She is breathless as her mouth hangs wide open. I am afraid her heart actually did stop. She looks at me as she writes the figure on the paper in front of her. $4,798. I tell her to hang up. We are going home and I'm going on the internet. I bought a one-way ticket from Phoenix to Dublin leaving on Sept. 15th for $530. Funnier yet, I actually got the ticket for the two airlines the ticket lady said was either booked or expensive... US Airways and Aer Lingus. Thank you Priceline.com.
Problem: Write a negative (OPTIONS:
- negative
- positive) yelp review.
A:
I legitimately will never give this place another try again. The first time we came here (boyfriend and I) we ordered a pizza, mozzarella sticks, and french fries. In the meantime, a waitress was bussing the table behind us and was extremely loud talking to another employee. And when I say loud, I mean LOUD. But that's not what bothered me. What bothered me is what she said... "WOW! I didn't think they were going to tip me that much because they were black!" Referring to the family at the table that had just left. This is absolutely unacceptable, and I don't care what age, race, or what establishment you work in. Advice to the owners/managers- don't hire ignorant staff! Aside from that the food was just okay. Pizza was comparable to something that comes out of a frozen-food box, mozzarella sticks came out luke-warm (meaning the cheese was hard) and french fries were comparable to what you get in a grade-school cafeteria. Second time we were here we came for what we thought would be a quick lunch. Serivce was so absolutely slow an incompetent. I ordered a garden salad (or whatever version of that is the small version) and the lettuce came out soggy and there was water at the bottom of the salad bowl. Talk about unappetizing. The whole meal service took nearly an hour and twenty minutes. So much for a quick lunch.. ' The third and last time I came here, I came with the idea that maybe "the third time's a charm." Boy was I wrong. I ordered the dinner Ceasar salad, boyfriend ordered a small 7" pizza with buffalo sauce instead of marinara, and we shared a side of fries. My salad came out with the most unappetizing lettuce I have ever eaten in my life. The lettuce was wilted and nearly rotten, and seemed as if the romaine was cut in half (referencing the large pieces of lettuce). His pizza came out with barbeque sauce instead of buffalo. The waitress took it back, but when she did she took the tray and poked and prodded her fingers around the pizza to ensure that it was barbecue and not buffalo. Regardless of the fact that we didn't eat it that's still disgusting. Aside from the terrible food and service, this place is dirty (and by dirty that's a compliment) and dingy and is nothing impressive to look at. No, I will not give this place another try. Sorry, Uncle Sam's.