TASK DEFINITION: In this task, you're given a dialogue between a customer and a flight booking agent with a gap in the conversation. Your job is to find the answer of the previous dialogue. Avoid using irrelevant extra information while creating the answer. The answer should be relevant to the question before the blank. If you fill the blank with a question, it should have an answer from the agent in the given dialogue. Fill the gap marked with underline.
PROBLEM: customer: Hi.
agent: Hello.
customer: I am Christine Mitchell.
agent: How can I assist you at this moment?
customer: I need to modify my reservation as I want to change my source and destination codes to DFW and ORD. Can you help me with that?
agent: Sure Mitchell, I will help you with that. Can I have your travel dates please?
customer: Thank you, my travel dates are 11/16 and 11/18.
agent: Ok Mitchell, please wait a moment.
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agent: Sorry Christine Mitchell, no reservation has found under your name to modify your travel dates.
customer: Not a problem, anyways thank you for the information.
agent: Thank you for choosing us, have a good day.

SOLUTION: customer: Ok, do you find any reservation with my name?

PROBLEM: customer: Hello.
agent: Hello. How can I aid you now?
__
agent: Sure, I am here to help you.
customer: Thank you.
agent: May I know your name to check your reservation status?
customer: Gary Evans here.
agent: Ok, please wait for a while. Sorry, there is no reservation found on your name in our records.
customer: Ok, no problem. Anyway thank you for checking out.
agent: Thank you for reaching us.

SOLUTION: customer: I would like to cancel my reservation, can you please help me out?

PROBLEM: customer: Hello.
agent: Hello, what kind of assistance are you expecting from my end?
customer: I want to cancel my recent reservation due to sudden postpone of my trip dates. Can you help me with that?
agent: Sure, I am here to help you out. Please provide me your name to check whether any active reservation on your name or not.
customer: Thank you. I am Benjamin Lopez.
agent: My pleasure. Benjamin Lopez, we have terms and conditions in cancelling the flight. Can you guide me in providing some information.
customer: Sure.
agent: Have you booked for refundable flight ticket or not?
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agent: Ok, if I have found any active reservation on your name. If it is cancelled. The money may get refundable but here I don't have any active reservation on your name in our data. I can't help you out.
customer: Ok, thank you for your information.
agent: Thank you for reaching us. Have a good day.

SOLUTION:
customer: Yes.