What is the sentiment of the following review?
We just got back to Seattle from our four day stay in Vegas for my birthday. The Aria, while pretty, definitely deserves a 'meh' rating based on what we experienced during our stay. To start, we arrived around 12:30 with two of our friends and my father. Check in went quickly and smoothly for them. However, they did not have a room ready for us. We had paid extra for the 'deluxe city view' room and they simply did not have any clean yet. They told us that it could take up to three hours to have a room ready and that they'd call our cell phone when one was. So, we went and had lunch and beer at Todd English while waiting. Three o'clock comes around and we go back to the desk to ask if any rooms are ready yet as we have not received a call. We're told that none are ready and it could take an ADDITIONAL two to three hours before one is. At this point I was developing a terrible migraine and just wanted to lay down. The guy at the desk magically finds a room but explains that it's a 'wedge room'. He says that this means that the windows are just a little bit smaller then in the normal rooms but everything else is the same. Seems fine except that when we get up to the room we discover that just a 'little bit smaller' means that the windows are only about two feet wide. Also, the privacy button on the door was stuck on the 'privacy' setting (meaning that until it was fixed the room wouldn't get serviced). At that point I didn't even care and just needed a nap. They definitely get a star for the beds and the rooms in general. The beds are the most comfortable I've EVER slept on. Even the pillows are great. I enjoy being able to control everything remotely and the bathrooms are very nice. Later that night we stopped at the desk and asked if it would be possible for us to get the room style that we had booked (and paid for) the next day. They assured us that it was no problem and that they'd call us the next day between 6am and noon to let us know when the room was ready. Of course we never received a call so we had to stop at the desk AGAIN on our way out to explore the strip. We were told that they'd call our cell phone to let us know when it was ready and that if we didn't take the new room between 8 and 9 we'd lose it. During this time we had brunch at the Cafe Vettro. We were seated immediately but the service was TERRIBLE. Our waiter would walk by us and look right through us when we said his name and waved. The food itself was fairly bland. We also frequented the Moderna bar and had almost the same problem. The waitresses were EXTREMELY unfriendly and you practically had to tackle one to get her attention. Fast forward to 6pm and the hotel STILL hadn't called us to tell us that our new room was ready. My husband called them to see what was up and was on the phone for over a half hour trying to work it out. He had to fight with them to get them to hold the room till 11 since they hadn't called us earlier. At least when we FINALLY got the right room it was wonderful and everything was working. My husband's parents experienced a similar situation. They didn't even HAVE the room that they booked. The manager at the desk informed them that it didn't MATTER if they had paid for an upgraded room because nothing was guaranteed. Even when they finally did get a room almost none of the lights or electronics worked. Eventually they got the room they wanted but it took a lot of complaining to various levels of management. All in all the Aria is a very pretty and fun hotel. However, their customer service is absolute crap. Good luck finding an employee that will even smile at you. They just want your money and could care less about you as a person. We'll definitely not be coming back.
Possible answers: [-] negative [-] positive
negative