Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

The service was only subpar and then rooms needed better cleaning. I was at the check in counter longer than expected because they decided to use a trainee to check me in, definitely no fun after such a long flight. There were no clean towels in the room and my bill was returned with room service charges of which I did not order.

negative

We also just returned from a frigid weekend in Chicago. I booked the Ambassador East because of its great rate, $89.00 with my AAA card and we were delighted. Yes, the rooms show some signs of wear, but the warmth and charm far make up for it. This was such a pleasant change from the sleek, modern look of many other chain and boutique hotels. We became members of the I preferred program and were therefore eligible for an upgrade which we automatically got upon check in. We had a lovely suite with lots of sitting room and a comfortable bedroom and bathroom. We had wonderful food at the Pump Room which is classic. Our oatmeal there was so tastefully served, I'd love to have some right now! The location was great. Had it been normal winter weather, we could have easily walked to Michigan Avenue for shopping, but due to the minus 20 degree windchills, we opted for a cab which was less than a $5.00 fare. We also enjoyed a glass of wine around the fireplace in the lobby and found it so welcoming and cozy and not overcrowed at all. We would definitely stay here again!

positive

If you want the downtown experience of a lifetime, with historical living that will bring you back to Chicago in the early 1900's look no further, the dining experience is as comfortable as the stay, service is immaculate, and just as you think things couldn't get any better, you are only a walk away from one of the most exciting cities in America: Chicago with fine dining and a late night rendezvous as exciting as the nightlife, you are sure to have your excitement whims met, and walk away with the memory of a lifetime. Believe me I did. Valued Customer, Josh
positive