Problem: I went for a late lunch on Saturday, no other patrons. Hmmm. Interesting. My confidence for stopping in, between errands, was waning. But, nice decor. New and clean. Counter Service. 2 Asian gals in charge at the counter. Based on their recommendation, I ordered the spicy basil fried rice (jumping rice) with chicken. The portion was a good size but for $12 I think it should be. I'm not sure that I've ever paid $12 for chicken basil fried rice even at a trendy Thai restaurant in San Francisco. I think the flavor was great albeit spicy (so not for everyone). It includes finely chopped fresh veggies, and large and smaller pieces of chicken, basil and many chili peppers (that I picked out and did not eat because there was plenty of spice going, no need to eat them). I ate about 1/3. But got to, and bit into, a large piece of chicken, that was not cooked all the way through. I spit it out. I used my fork to cut into another large piece. It wasn't cooked through either. The smaller pieces were though. I ate those. I took the remaining rice to go. I did not complain, because I knew when I warmed it up for a snack later, the chicken pieces would cook through. I ate leftovers later that evening. After 60 seconds in microwave, all was good. Will I go back? Probably not because for the money there are many other good Asian places.
How would this review be described?
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A: negative

Problem: Just not good. Ordered 2 wings which came with 2 sides I chose macncheese and refried beans. Wings were fried, slightly overcooked, and had no flavor. No salty, no seasony, nothing. Macncheese tasted a couple of elbow noodles swimming in warmed cream, with a tablespoon of actual cheese plopped in the cup. Refried beans were soupy and slightly undercooked. Also ordered a wing, drumstick thigh which came with 2 sides which were chosen as fries and corn on the cob. The man agreed his chicken was also slightly overcooked, no salt, no seasony, nothing. Fries were that cool spiral cut concept but were chewy, greasy and soggy. Corn was corn haha. I was hopeful that they would have a different style of fried chicken like at Pollo Campero. Eek! Methinks not. At the end of the meal, we came to the consensus they got everything they attempted wrong, absolutely wrong. Im sad for them :( and sad for my $15.00 dollars. I didnt even wanna write this review however I know this is exactly what Yelp is for. I took one for the team tonight. We win most and we lose some, I definitely lost tonight... update: weird how all the reviews for this place are yelped by randoms with only 1 review and sound like advertisements haha...weird
How would this review be described?
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A: negative

Problem: CUSTOMER SERVICE NEEDS A LOT OF HELP!!!! Customer service is a nightmare and Managers need to focus on there performance. I am not a complainer but when your online orders consistanly are wrong and when told to call an order in from now on and then they constatnly hang up on you then you are forced to find another place to eat. Food is great but they have to seriously work on customer service!! Cafe Rio has lost our loyalty!
How would this review be described?
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A: negative

Problem: Pizza was delicious and service was friendly and very accommodating. I got the white pizza with garlic sauce (instead of the basil pesto that's on the menu) and it was wonderful. I would definitely go back.
How would this review be described?
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A:
positive