TASK DEFINITION: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
PROBLEM: My wife and I stayed here for a weekend in Chicago and had an okay experience. The location contrary to other reviews is not very good for a downtown Chicago hotel. Everything is at least a fifteen minute walk which in the winter in Chicago means a taxi ride. The other thing that you should know about this hotel is that they allow smoking everywhere. I don't necessarily mind people smoking but the lobby, the elevator lobbies and any area that was public had tons of people smoking and ashtrays everywhere. The pool/spa/excercise room was not very impressive either. It is accessible by walking through the business center corridor, wondering if you're going the right way and then coming to a pool that is extremely small. There is also no hot tub and the "spa" is a closet with a massage table. The concierge was helpful but the people that answer the "sheraton promise" phone told me that there was nothing they could do about ice being out on two floors. The beds were super comfortable. I think that this is probably a nice business hotel with top of the line conference and meeting facilities but for couples or families you can do MUCH better in downtown Chicago.

SOLUTION: negative

PROBLEM: We really enjoyed our stay at the Palmer House Hilton. We were in Chicago for a weekend stay, and wanted something close to State Street, and convenient to the theatre district and the museums, and Michigan Ave. shopping. This is a grand old hotel, with just about every amenity one could wish for. The lobby is fabulous, and the hotel also has some nice restaurants . Our room had a nice king sized bed, and was pretty cozy. Hotel employees were very nice and helpful to us. I would definitely recommend this hotel if you want a "grand hotel" type experience at a reasonable price for the many amenities and in a very convenient spot in downtown Chicago. You will definitely feel special.

SOLUTION: positive

PROBLEM: Before booking this hotel, I did read the reviews, and I was concerned. I ended up booking it based on my sisters recommendation. BIG MISTAKE!! The temperature in Chicago was a balmy 99 degrees, and the temp in the room that they gave us was about 85 degrees. When we called to complain at 11:00 am, they told us to turn the temp down to 40degrees. We went back at 7:30pm. it was still humid, the beds were moist & the room very stuffy. Called again, they sent somone to fix it, & he recommended getting a new room, because the room will not cool down. They told us they were booked, yet, after the maintenance man called, they suddenly had a room available, go figure? So they move us to another room, guess what, it is 85 degrees. Again, they told us to turn it down to 40, needless to say, it never cooled down & we should have just slept on the street. We travel a lot, and we stayed here one night, and it was awful!!. At check out, I had to re-tell our entire room issue, they actually ended up not charging us for the night, thank god they did not offer us anothers nights stay, because we would never go back. Also, the room decor is very old and stuffy. If your going to Chicago, don't stay at the Millenium Knickerbocker!!

SOLUTION:
negative