In this task, you are given Yelp reviews. The task is to classify a review as "POSITIVE" if the overall sentiment of the review is positive or as "NEGATIVE" if the overall sentiment of the review is negative.
Q: I have used Air Pro Master 3 times now. The first two times went flawlessly. The technician's name was Jason and he was amazing. Moving on this this experience, I called AHS home warranty as usual to get this scheduled, then called Air Pro Master to find out what time the technician would be coming today. The rep, KRISTIN, told me that someone would be there between 4pm and 7pm. I told her that I live in a condo and the HOA people leave at 4pm and they have the only access so it would need to be before then. She said ok, no problem, I'll have a different window of 3pm-6pm for you and I'll make sure the technician is there before 4pm for sure. I said, ""Ok great, anytime before 4pm works, I'm just 5 mins away at my office. Just call me when they're on the way"" She said ok great. Well, then 3pm rolls around and I haven't heard anything so I figure it's better to be cautious and call to check the status. She said well one of our trucks broke down, so we won't be able to be there til tomorrow. I said ok, I understand, but why didn't you call me when this happened so I could make other arrangements. She had no answer for me. So I called the home warranty people back because she wanted to reschedule for 11am - 3pm the next day. The home warranty company says this is absolutely wrong and three ways her to be on the line. The girl at Air Pro Master wouldn't stop yelling at me over the phone. Absolutely unprofessional, I will tell everyone I know not to use them.
A:
NEGATIVE