This company is very unprofessional. The operator can't answer every question. They prioritize the calls on extreme cases first, so if you just have an appointment for an examination they will cancel on your appointment more than twice. I thought that was the whole point of an appointment. If they do cancel they do not leave voicemail to cover their end. I gave them two opportunities and they failed twice, so I just went with another exterminator company. In the end poor customer service, no courtesy calls, and poor information.
How would this review be described in terms of sentiment?
Available options:
(A). negative;
(B). positive;
(A).