Problem: What would be an example of an negative (OPTIONS:
- negative
- positive) review?

Answer: Used a Groupon to get my first set of lash extensions. I'm not sure if they put me with the new person because of the coupon, but the appointment seemed to take forever (2.5 hours). When I finally got off the table my Noticeable and Edgy look was not so noticeable. I sent them an email to ask what I was supposed to do as you couldn't tell I had extensions on my right eye AT ALL. They said they would fix it, but after four days of emailing back and forth they never seemed to be able to take care of it. Really poor customer service!! Took them over 24 hours to respond to each email and who knows why the didn't pick up the phone and try to call me to schedule. Even after giving them two weeks of my availability they still couldn't work it out. Had they fixed the issue in a timely manner I would have more than likely been happy...but that wasn't the case. I've talked to other places since and they're mortified by the job the did. Either they don't treat Groupon folks well or this is their customer service policy in general. Either way, I wouldn't recommend....

Problem: What would be an example of an positive (OPTIONS:
- negative
- positive) review?

Answer: I have been here a couple of times in the past week. My friend and I met here for a drink mid week and my friend ordered a small side of meatballs and they were delicious! Made me wish I were more hungry. But more importantly, If you are looking for a good strong drink this is the place. The staff was super helpful, welcoming and friendly, and the bartender even made blue cheese stuffed olives for my friend and I since we love those with our martinis. I will absolutely back for more! We went back again less than a week later and our waitress was super friendly and personable. The bartender was creative and yet again made some stellar drinks! The owner is very involved in speaking with all of the guests, and we spoke to him a couple of times. It was a fun, laid back atmosphere and is definitely my new favorite place. I look forward to sampling all of their food items in the near future!

Problem: What would be an example of an negative (OPTIONS:
- negative
- positive) review?

Answer:
Not sure why all the high reviews for ER. I think they have gone way down hill. Don't get me wrong: I think if you are an admit, the care is stellar. ED is just full of a bunch of insensitive burned out nurses. First of all, $7,000 for a 2 hour visit--only test performed was a CT. TO COMPARE, my mother was recently in ED and admitted for 3 days at Yavapai Med (talk about a GREAT hospital) and her bill for ALL was 16,000. Of course there will be adjustments made through insurance, but my Lord. No wonder such a screwed up med system. I could barely walk or stand up straight when I got there. Serious stomach issues & it looked like coffee grounds in my vomit--this was the ONLY reason I went. Look, I work in healthcare, I know good nursing and care. The guy who admitted (took vitals etc) was impatient and literally sprinted to the room I was to have ahead of me. I was a FALL risk and you run ahead of me when I can barely stand straight? The nurse I got, let's just say she's 30+ years into it, and not into it, if you know what I mean. Pillow? Nope. Freezing & shaking, not even taking note--Mom has to go get me 2 more blankets & make a pillow out of my jacket for my arthritic neck. H & P update? Nope. Height & weight? Nope. Check in on me? Nope. I ask for ice chips, sorry not until we get CT results. Ok, makes sense. After results? Never brings a thing. Personality of a old time nurse going through the motions. I'm not a human, just a long line of cattle to brand. Any follow-up from Scottsdale Osborn Healthcare? Nope. Not a call, not a survey, not even by mail. So here's your survey: your ED has gone downhill. Glad I wasn't really, really sick, but when the doctor has to look up my autoimmune disease and drug, I get a bit scared. As for that nurse. Time to retire. You are really not helping anyone anymore. PS-I have probably only used the ER 3 times in all my life. We are not all "frequent flyer drug seekers". Stop stereo typing and some compassion.