Choose your answer: is the following review positive or negative?

Snobbish host, generally don't care about your business. Went in with tables open, however, was told all reserved and customers waiting, but there was no one there. Requested why the was of 30mins when there's no one in line, waiter simply told us it's just how it is. This place was my favorite for the longest time, with excellent service. Throughout the years the service level has drastically deteriorated, seems like to happen when their business gets really good. I hope their management do something about it coz I genuinely like their atmosphere and the great food they provide.

Choose your answer from: [+] negative. [+] positive.
negative