I was so excited to stay at this hotel. The pictures looked great, it seemed new and different. I grew up in Las Vegas but recently moved to San Diego. We were coming back for Christmas so we thought this would be the perfect time to try out this hotel. I booked the hotel well over a month in advance. We got a really good deal because we stayed 3 nights and had a AAA discount. We get to the hotel, getting into the driveway was a little confusing because the enter lane was blocked off but it didn't take long for us to find the entrance. We pull up, the hotel is valet only. That would've been nice to know. We go in to check in, no outside food or beverage. So, we couldn't have a pre-drink in our room and I was worried about the food I had brought from San Diego for Christmas. That was really annoying. I understand they want us to eat/drink at their restaurant, but we were going to anyway. The lobby/bar was very beautiful though and it smelt very nice. One of the valet drivers helps us with our luggage to the room, no elevators so we helped him take our bags off the cart and up to the room. We walk right into the doors that go into our building and our room was right there. Seemed convenient but we later found out it was horrible. That door was so loud that every time someone walked in or out of the building, we heard it all! There was not an iron or ironing board in the room, but they did have one available, but when you went to iron your clothes, water poured out. There was not a coffee maker in the room....ok no big deal. The bathroom was beautiful and the room itself was decorated nicely, the bed was comfortable. There was a patio but I had no desire to go out there since we were right at a brick wall. The pool are was really neat looking. It had great furniture. I tried to call for room service one night because my husband was fast asleep and it was 11:30 at night. The kitchen closes at 11:30. Ok that's fine but I couldn't bring up the food from the car because no outside food or beverages. And the phone didn't work. The handset must've had a dead battery because the speaker phone worked. And back to the valet only, since we didn't know, we didn't have cash on us to tip them with, so my husband told the valet driver that he was sorry but we didn't know it was valet only, we don't have a tip but we will get him when we come back and he just jumped out of the car and walked away! We did end up bringing cash back when we returned but he wasn't there. So yes, the room is beautiful, but the overall stay was a nightmare. I will not stay here again and I will not encourage my friends to stay there either. I've had a better stay at other cheaper hotels.
How would this review be described in terms of sentiment?
negative