How might one describe the sentiment of this review?
I've been to this kohl's a thousand times in the past fours years, my family and I have spent quite a bit shopping here and always had a great experience. That is until tonight, I had to return quite a few items and the young man in charge of this was quite unpleasant. Now I understand if you're having a bad day, but he was just plain rude. We are loyal customers and its a shame when one bad apple ruins you're shopping experience....Choices: (1). negative (2). positive I think the answer is
(1).