Very disappointed. We stayed here once about 7 years ago and were treated wonderfully. This time the staff were rude and even the manager didn't care about customer service or being a normal human being. My fiancee wanted to stay another night and the girl at the front desk said it would b an extra $150. Okay if this was a Friday or Saturday night I could see that but this was for Sunday. We paid $67 total with resort fees for Saturday night and now it's double to stay?! The manager came up and said there was nothing she could do. She said they were completely booked up and that was all she could do. I find it hard to believe every room in this hotel was occupied!? My boyfriend went over to Excalibur and not only did they have a room they let us check in at 9am an it was in a spa suite for yep u guessed it the same price we paid for at nyny! I do not recommend here. They obviously don't care about having people stay at their hotel!
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(i)