Problem: What would be an example of an negative review?

Answer: I always thought that I had reviewed this place, that I still refer to as Chicken Bonz, but I need to stop because Chicken Bonz is now dead to me. I suffered through the first menu change and the loss of my sweet potato tots, but still loved the wings. Thick, crispy and full of flavor! The sweet chili and the All In, were our favs. We came about 3x a month we loved it so much. Stayed with the name change, but stuck it out. We were informed that organic chicken was coming and new sauces and what not. Well, they killed my wings. They took off the breading and now they are just mushy, no crisp when you bite in at all. We got the Chipotle Cider and Smokehouse BBQ. They were meh. Also, way more expensive than before, for half the size of meat. I am not a BBW fan, but we went there after eating at MCW, because were weren't full or satisfied. I will not be back to MCW, until they bring back the old sauces and the crispy wings. Tots would help too. Oh! It's a wing place. Have wet naps available! I was so annoyed by that. I hate to do a 1 star,especially since the last 2 years it'd been a solid 4 or 5

Problem: What would be an example of an negative review?

Answer: I signed my dog up for training classes and every other class was canceled. When I went in to get a refund, they tried to charge me for the classes the classes that she took. Which I would've been okay with if they didn't cancel more times then she attended. Anyways, when I went in to get a refund, they tried to tell me I had to wait for a cashier, even though I was talking to a manager. I told them i paid with cash and they insisted I paid with a Visa. I ended up leaving so I wouldn't have to wait any longer and they called and said they'd have my refund waiting as long as I came back with the visa I paid with. I searched high and low for the card, even though I knew I didn't pay with it and ended up finishing my receipt, the same receipt that said I paid with cash. Now I'm here at Pets Mart and the trainer did a COMPLETE 180 from when i was in class. When she found out I was getting a full refund, her exact words were "I'm not going to be able to ring you up because I think it's ridiculous that you're getting all your money back." WOWWWWW! Talk about customer service! You're great Penny! Now convince me why I should've stayed! At the end of the day, they tried to jerk me around with how I paid and then they were completely rude when I came to collect. Ps. I forgot to mention that they tried to say I already got my refund. Lmao what a joke.

Problem: What would be an example of an positive review?

Answer:
This place was a lifesaver - was in Phoenix on a road trip when all three children got sick. Must have been from all the candy and Thanksgiving food etc. at grandmas the day before. They were in need of some good "home-style" chicken soup. Well, in the area we were staying there was a CVS and Circle K on every corner yet no possible place for soup. I also stopped into three separate Subways who all had only broccoli cheese soup... weird ... then I turned a corner and there it was Boston Market, place was empty as if they were waiting for me. I got two dinner plates and a huge family size chicken soup, great great service, extra bowls and plates etc, Rushed it back to the hotel. Kids ate, tummys felt better and they went to sleep. Mission accomplished! The food is fresh and has that home made feel/taste... What a welcome thing on a long road trip.