Problem: What would be an example of an negative review?

Answer: My wife and I went in around lunch time. There was literally no one there and no one acknowledged that we were there for several minutes. There was only one item in the entire glass case. We stood around awkwardly until we saw the laminated menus in the holder on the wall. We decided to try a juice before we ate so I ordered a carrot-orange juice. It was about $5 and came out luke-cold. I felt pretty disappointed at that point to we left. It is a really cool looking place but the service and food seemed really sub-par, especially for the price. I see a lot of positive reviews so I may try this place again but my time there was definitely a 1-star experience.

Problem: What would be an example of an positive review?

Answer: I love the Original Pancake House... I love it! Eversince I went to my first one in Charlotte, NC i fell in love with this place. Since then everytime I go to a city with an OPH in it I make it a point to have breakfast there. The OPH in Vegas is no exception. It is a great place to have breakfast, and a welcome escape from the Strip. Their omelettes are amazing... I have yet to figure how they get them to be so crispy on the outside and fluffy inside. They make them from a lot of eggs and that means they are big. The pancakes are great and their house specialty the Dutch Baby is awesome. And did I mention they serve freshly squeezed orange juice... nice! Check this place out. p.s. For those of you who are tourists, make sure you have a way to get back to the Strip as finding a cab out there or calling one is no simple task.

Problem: What would be an example of an negative review?

Answer:
TERRIBLE SERVICE!!! Only reason they got 1 star is because I cant go lower.... My sister and I came to the Tempe improv for the first time sense its remodel. We came to see Ralphie May on a Wednesday night. The whole area was packed full of guest. We chose to sit on the end of the half booth half table. Many servers would come by and ask if we had more in our party so they could sit another couple in the seats, we did not, however every time they would put a couple in those seats the server would suggest they move because it was right in the walk way and people would be stepping on them the while time, or the people would ask to be moved because of the same reason. Right before the show began we had a couple that sat in front of us, only because they were the last seats available. We ordered our drinks and food at the same time, it took the server a bit to come over but we were fine just hanging out. Once we ordered, after he tried up-selling absolutely everything, we waited, and waited, and waited. We watched three tables who ordered after us get their food and drinks before we even got our drinks. The manager must have noticed my frustration written all over my face because he came over and asked if we had ordered. I said "yes we did, about a half hour ago". He apologized and we had our drinks about 10 minutes later. During the waiting of our food a server with a full tray of beverages spilled them all on the couple behind us. The customers were good sports and let it go. The ice tea my sister ordered tasted absolutely terrible, however it didn't much matter because I spilled it on her anyway. We tried maintaining the mess while servers walked by and and saw the mess yet did nothing. I finally got up and interrupted a server entering items into a register and said we have had a spill I need napkins. She didn't even look at me and said their are napkins right there. They were the small cocktail napkins your drink goes on..... so i took the whole stack, that got her attention! We cleaned up the mess ourselves and still waited on our food. The HORRIBLE food finally came out, and then the lights shut off for the show to start. I would say it is very difficult to eat in the dark but after a few bites I was done. The show started late so it went into the evening later then planned. I have heard Ralphie doesn't always stop when he is supposed to (which can be great) but it was time for us to get out of there. We asked our server for our check and he said he couldn't check us out in there that we had to step into the lobby area. It didn't make any sense but walked away without more explanation. I tried to explain to my sister what he said but she was just as confused as I. We went ahead and got up and went into the lobby, where there was not where for us to pay at all. The server finally came out and asked where we were going, I told him I said we needed our check so we could leave. He brought us the check, wrong, over $35 of the bill was not ours. I gave him my card and it took him forever but luckily got it fixed and as far as I know didn't charge me incorrect. By far this has been the worst experience I have had at the Tempe improv. May the remodle wasnt the best idea.....