In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

[EX Q]: customer: Hello.
agent: Hello, how best can I guide you for the day?
customer: I need you to cancel my recently booked flight ticket.
agent: Sure, please hold a moment.
customer: Ok, I will.
agent: We need your good name to check the reservation.
customer: Ok, my name is Deborah Robinson.
agent: Thank you for sharing your good name, we found a reservation on your name and it has been cancelled.
customer: Great! Thanks for your help.
agent: Thank you.
[EX A]: cancel

[EX Q]: customer: Hello, I am Jessica Mitchell.
agent: Hello, how may I assist you today?
customer: I am planning to conduct a free medical camp in New York, NY - JFK, so help me in booking a flight ticket from Denver, CO - DEN.
agent: Sure, when are you planning to travel?
customer: I would like to fly on 11/30, return on 12/02.
agent: Please wait for a moment.
customer: Sure.
agent: Thank you for your details, there are no flights available with the given details.
customer: No problem, thank you.
agent: Thank you.
[EX A]: no_flight

[EX Q]: customer: Hello.
agent: Hello, how can I help you?
customer: Unfortunately, I would like to cancel my reservation which is done recently, can you please help me in this condition?
agent: Sure, I will help you.
customer: Thank you.
agent: Please may I know your name?
customer: Sure, my name is Stephen Robinson.
agent: As per your request, the reservation on your name is cancelled.
customer: That's ok, thank you for your information.
agent: Thank you for choosing us.
[EX A]:
cancel