Is the following review positive or negative?

I have had a terrible experience with this gym. While it was under different management a few years back, I cancelled my membership due to my experience with the gym. Once I cancelled, my card was still charged and it was a major hassle to get anything resolved. When they changed names, I signed up again a year back and started personal training sessions 6 months ago. The gym is overcrowded and I was behind 20 sessions with my trainer so I knew it wasn't for me now either. I tried calling to cancel and they said I owed them another month of service and 25% of my remaining contract. I told them I was behind 20+ sessions and have been paying for them, can they not just forward the balance and not pay the 25%. They said that is not possible, I have to do 20 some sessions in the next 30 days, pay for the month, and the 25%. So I have to pay them $400 for not getting what I already paid for? It was an OK gym with good rates, but the customer service is terrible and if you want to cancel your membership, I hope you have $400 saved up.
negative