You are given a review about a place. You need to provide a rating from "1 star" to "5 stars" for this place.

The food was ok but the service was below average. Our waitress prefered cleaning over serving us.

They state that all the sauces are home made but even the cook was clueless on what was in the sauces because they're not 100% home made.
3 stars

Too dark booth for our party of 5 began a disappointing dining experience. Caprese salad & Proscuito Bruschetta appetizers. Caprese w flavorless mozzarella. Our pasta main course was undercooked, although every dish had sat under the heat lamps/salamander too long. So, tough ravioli, penne (wheat) undercooked but meatball was pretty good. Since we were guests, we did not send anything back. I guess it's just difficult for a well established and popular restaurant to consistently produce good food. But that just doesn't make any sense does it? What makes more sense is that they get so many customers they'll likely never see again, quality doesn't matter. Good thing there is Yelp.
2 stars

We would not go back.
We ended up walking out. We were seated immediately and served water but no one came to check on us after that.
We were right there at the wait station. No one looked our way. We had to ask for a server.
We left after 25 minutes.
We had reservations across the street at Maestro SVP. They know how to treat customers.
We actually came back because this place had been highly recommended.
This time we were seated and taking care of after we had told the hostess of our experience earlier - so the server came within a couple of minutes.
We ordered the chai tea. It was excessively sweet and lacked chai.
We also had a decaf cappuccino. They charge an extra $.60 for decaf.
We also ordered a mint chocolate herbal tea. There was nothing special about it.
Then we ordered the grandma's hot chocolate. We requested whipped cream on top of it. We were told they did not have whipped cream. We all thought that was odd.
The table in front of us had three Sundaes. They all had huge toppings of whipped cream.
Our bill was 19.60
Overrated and overpriced. If you want good hot chocolate go to Suite 88. They were very friendly and they even brought us four pieces of domed chocolate. Complimentary.
2 stars