Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

[EX Q]: The staff at the James Chicago hotel seemed determined to make my stay a horrible one. When I entered the establishment to check in, I was ignored. The clerk let half a dozen people in front of me before she even acknowledged me. Thinking room service would be better, I relaxed in my room while I waited for my food. By the time it reached my room, it was cold AND the wrong order. Disgusted, I went down to the pool only to find it was closed for maintenance. All the restaurants the hotel recommended were one-star, and none of my regular channels were on the tv. All in all, it was a bad stay at the James hotel in Chicago.

[EX A]: negative

[EX Q]: My husband and I loved this hotel. The staff were friendly, the food on the room service menu was a reasonable price, and we got an extra (free) coffeepot in our room immediately when we asked for it. Highly recommended!

[EX A]: positive

[EX Q]: We stayed at the Swissotel for a special birthday weekend for my wife from Aug 25 to 29. I had called ahead to ask for a nice room and to order flowers for my wife. Jaymes Ballard, the Concierge, made arrange for flowers, early check-in and we had a great room. Our room was the 33rd floor with a view facing the city. Room was large, everything looked like new, great bed, large bathroom with separate shower, great ammenities. A beautiful bouquet of flowers arrived upon our arrival. The hotel is about 10 mins from everything, not close but not far from anything. Has a great restaurant, 2 patios outside where I had a cigar. A really nice pool and hot tub on the 42nd floor. I would recommend this hotel to anyone and thanks to Jaymes for making our trip very special.

[EX A]:
positive