The year was 1932. Amelia Earhart was flying alone from North America to England in a small single-engined aeroplane. At midnight, several hours after she had left Newfoundland, she ran into bad weather. To make things worse, her altimeter failed and she didn't know how high she was flying. At night, and in a storm, a pilot is in great difficulty without an altimeter. At times, her plane nearly plunged into the sea. Just before dawn, there was further trouble. Amelia noticed flames coming from the engine. Would she be able to reach land? There was nothing to do except to keep going and to hope. In the end, Amelia Earhart did reach Ireland, and for the courage she had shown, she was warmly welcomed in England and Europe. When she returned to the United States, she was honored by President Hoover at a special dinner in the White House. From that time on, Amelia Earhart was famous. What was so important about her flight? Amelia Earhart was the first woman to fly the Atlantic Ocean alone, and she had set a record of fourteen hours and fifty-six minutes. In the years that followed, Amelia Earhart made several flights across the United States, and on each occasion she set a new record for flying time. Amelia Earhart made these flights to show that women had a place in aviation and that air travel was useful. Which of the following statements was NOT mentioned? A) She was the first woman who succeeded in flying across the Atlantic Ocean alone. B) She made plans to fly around the world. C) She was warmly welcomed in England, Europe and the United States. D) She showed great courage in overcoming the difficulties during the flight.
B
The One and Only Ivan [hardcover] Katherine Applegate (Author) Patricia Castelao (Illustrator) 4.6 out of 5 stars See all reviews (117 customer reviews) / Like (58) List Price: $16.99 Price: $9.34 (for total orders over 25.) Usually ships within 1 to 3 weeks. Ships from and sold by Amazon. com. Gift-wrap available. Product Details Reading level: Ages 8 and up Hardcover: 320 pages Publisher: Harper Collins Languages: English ISBN-10: 0061992254 ISBN-13: 978-0061992254 Shopping weight: 15.2 ounces (View shipping rates and policies) Book Description Release Date: January 17, 2012 Age level: 8 and up Grade Level: 3 and up Ivan is an easy-going gorilla. Living at the Exit 8 Big Top Mall and Video Arcade, he has grown accustomed to human watching him. He rarely misses his life in the jungle. Instead, Ivan thinks about TV shows he's seen and about his friends. But mostly Ivan thinks about art and how to capture the taste of a mango. Then he meets Ruby, a baby elephant, and she makes Ivan see their home--and his own art--through new eyes. When Ruby arrives, change comes with her, and it is up to Ivan to make it a change for the better. Katherine Applegate blends humor and poignancy to create Ivan's unforgettable first-person narration in a story of friendship, art and hope. How much do you have to pay for just one copy of the book? A) $16.99 B) $7.65 C) $15.99 D) $9.34
A
Q: Many parents take on the role of being their children's preschool teacher and the responsibility of readying them for kindergarten. To achieve this goal, it is important for parents to introduce a variety of subjects in a positive and playful manner. "Learning should not be forced,"says Marion Godwin, who has taught first grade in Moorestown, N. J. for more than 30 years." It should be taught according to what they know and do best--and that is' play'. When teaching them, play games and have fun with the subject. And parents should always be looking for'teachable moments'." "You want a child to be a lifelong learner, so you want to show them learning is everywhere,"she says."If parents take the time to lay a strong educational foundation, their children will keep building on it." Introduce children to science with hands-on activities that interest them, such as growing plants from seeds, discussing animals and how to care for pets, and observing the chemical changes that occur during cooking", she says. "Sorting activities, simple patterns and counting games are a great way to teach children the basics of math, and taking them on field trips, singing songs and reciting rhymes also are ways to prepare them for the first day of school", she says. "I think children are naturals when it comes to computers," she says."Let them play educational games on the computer and teach them how to type their first names using the keyboard. When they are more familiar with using the computer, let them find pictures of animals and places on the web. " "Don't criticize the child," she says. "You can't force them to learn something. If they don't get something right, so what? Smile and be happy and make the experience joyful. Parents need to understand that if a child gets something wrong, they may think something is wrong with them. Keep working with them and when they get the right answer make sure you tell them how hard they worked to get the correct answer. " What's the best title of the passage? A) How to prepare your children for kindergarten B) Learning should not be forced C) How to be a lifelong learner D) Learning is everywhere
A: A
In the more and more competitive service industry,it is no longer enough to promise customer satisfaction.Today,customer "delight" is what companies are trying to achieve in order to keep and increase market share. It is accepted in the marketing industry,and confirmed by a number of researches,that customers receiving good service will promote business by telling up to 12 other people;those treated badly will tell their tales of woe to up to 20 people.Interestingly,80 percent of people who feel their complaints are handled fairly will stay loyal. New challenges for customer care have come when people can obtain goods and services through telephone call centers and the Internet.For example,many companies now have to invest a lot of money in information technology and staff training in order to cope with the "phone rage"--caused by delays in answering calls,being cut off in mid-conversation or left waiting for long periods. "Many people do not like talking to machines,"says Dr.Storey,Senior Lecturer in Marketing at City University Business School."Banks,for example,encourage staff at call centers to use customer data to establish instant and good relationship with them.The aim is to make the customer feel they know you and that you can trust them--the sort of comfortable feelings people have during face-to-face chats with their local branch manager." Recommended ways of creating customer delight include:under-promising and over-delivering (saying that a repair will be carried out within five hours,but getting it done within two );replacing a faulty product immediately;throwing in a gift voucher as an unexpected "thank you" to regular customers;and always returning calls,even when they are complaints. Aiming for customer delight is all very well,but if services do not reach the high level promised,disappointment or worse will be the result.This can be eased by offering an apology and an explanation of why the service did not meet usual standards with empathy (for example,"I know how you must feel"),and possible... What does the writer recommend to create customer delight? A) Calling customers regularly. B) Giving a "thank you" note. C) Delivering a quicker service. D) Promising more gifts.
C