Question: A prospective client sent me a link to this in-depth article on IBM's design thinking revolution, where Phil Gilbert, IBM's General Manager of Design, has hired over 1000 designers into the firm, and pushed for over 8000 of its managers and staff to get 'trained' in design thinking. They have even created specific design centres across the firm, with design offices in most of its key locations, such as the one above. The goal is nothing short of beginning IBM's next phase of transformation, one of many in its 100+ year history. However, all is not rosy. Despite achieving a monumental success relative to the status quo, 8000 'recognised' design thinkers in a corporation of over 370,000 souls is barely a dent in terms of changing practice. If NoTosh were to effect change in only 2% of the teachers with whom we work, we'd have packed up our bags long ago. I'm not sure hiring 1000 designers in and of itself is the answer to any organisation trying to instil a different way of viewing the world. Here's why. Since design thinking really began to be a thing, back in the early 60s, the designer him or herself has consistently been at the centre of the design process. Even though we talk of 'user-centred design', the actual ideation and production of a solution, and in many cases the synthesis and definition of the problem to be solve, too, are all tasks undertaken by skilled 'designers', rather than the people in the organisation who have the scope, brand, or 'permission' to play in that space. Once the designers leave the project, so does the design thinking. There is a reason d.school sees its executive courses filled with repeat customers and firms like IDEO continue to thrive - they are resolving challenges in specific examples of services or products, but not necessarily transforming the firms and organisations who had the budget and desire to solve a problem in that specific area. Solving a problem costs money. Solving a problem and teaching the client how to do it again and again costs more than just money.... Question: Gilbert probably believed that: === The answer to the above question is
OPTIONS:
- His staff would rapid gain knowledge from the professionals as envisaged
- The challenge in embarking on this task is easily solvable
- His staff will mandatory gather their interest
- not enough information
Answer: His staff would rapid gain knowledge from the professionals as envisaged

input with options: In the 1970s I was a student nurse in psychiatry. I was rostered to the brain injury ward in a chronic hospital, where the patients had severe brain damage from tumours, car accidents, strokes, metabolic diseases, degenerative diseases, and alcoholism. Only about half were ambulant. Most had severely impacted recent and long term memories. They could not bathe or feed themselves. The majority sat most of the day in chairs lined along the sides of the day room. They were spoon-fed meals and wheeled into the toilet. One of those patients was Connie S. She was maybe 55 yrs old and she spent a lot of the day screaming in her chair. She could not speak, walk, or cooperate. One nurse was very impatient with her and once I heard that nurse say to her, "You think the water is too hot, do you? Then have it cold!" as she bathed her in cold water. I remember standing up for her to that nurse. I worked that ward for over a year and then, one day, just like that, Connie S. woke up. She suddenly began speaking and walking. She apparently remembered most of the things had had happened to her in the ward. Soon, she walked right out of that ward and never came back. As she left, she appeared dignified and so happy, so relieved. I was too junior at that stage to know what her diagnosis was supposed to have been, but no-one expected her ever to leave. No-one left that ward. It was the end of the line. I remember being really glad that I had stood up for her and thinking how ashamed the nasty nurse must have been. It is now many years later and I often think of this woman and wonder how she fared in her post-hospital life. Her name is not common, but every so often I meet people with the same name and ask them if they know of a relative to whom this happened, but, so far, no-one has known of her. Question: When did the 55-year-old woman (Connie) leave the hospital? === The answer to the above question is
OPTIONS:
- During her recovering
- After she recovered
- Before she recovered
- not enough information
output: After she recovered

Q: I'll go one farther back than that. I almost never had a first date. A young lady I met in the hospital cafeteria where I worked as a pharmacy intern (she was an X-ray tech) I asked out on a date. Would you like to follow me home? she asked. I said SURE! She got in her car, hit the freeway, went over the top of the hill..and was gone. I went 75 mph desperately trying to keep her tail lights in my line of sight while swerving in and out of traffic. I thought if you don't really want to go out with me, just tell me, don't try to ditch me! I finally caught up with her but found out she always drives that way. If Janet Guthrie wasn't the first woman to drive in the Indy 500, she would have been. Over the years as she got older, collecting speeding tickets got old so she became a more responsible driver. I'm glad, because I had to help pay for those tickets over the last 30+ years we've been married. Glad I caught up to her that one night on the freeway. EDIT, AND BACKSTORY: She ate lunch with her X-ray tech coworkers. She left the table first and I approached the others and asked what was her name, the girl that just left. They told me, and about a half hour later called the radiology department from the pharmacy phone and asked for her. She said all the girls in the department were huddled around the phone and giggling while we talked. It's the handsome blonde intern in the pharmacy, they told each other. Oh, you mean THAT one?! Ooooh! Like the final scene from "An Officer And A Gentleman." Pretty funny. Question: After the end of the story do you think the date went? === The answer to the above question is

OPTIONS:
- was the worst
- Very well
- not enough information
- was awkward

A:
Very well