This is South Side's gem. I have been eating pretzels from here since I was a kid. Not only do they have awesome pretzels, but they make really good sandwiches as well. Prices are decent and it always feels good supporting local businesses.

positive

We came here for a dear friends birthday and the services was HORRIBLE, it was slow and the waiter James was rude. He took his sweet time taking our orders, getting drinks, and bringing our food and it was like once we started eating he came with to-go box and tried to put our food in to the container well mid eat, didn't even ask if we was finished. And its not the first time that service was bad there.

negative

I am going to give this place 4 stars for brunch. I had the fruit parfait, which was phenomenal and a smoothie--strawberry/banana/etc. The service initially was spot on, but as the meal progressed and after we got our bill the waitress literally disappeared, not sure if she got off her shift??? I would def recommend this place for brunch! Nice ambiance and cool how the food prep is out for everyone to see!

positive

The food is good, but the service is appalling. First time we came her service and food were great. Second time was horrible. Service got worse and worse and we waited 40 minutes for our dessert. After saying something to the manager who delivered our dessert, she gave us a $15 gift card and begged us to come back. We did and the service was bad yet again. These servers seem to disappear for long periods of time almost like they are on break or something. We came one last time today and it is our last time. Our waiter took a while to greet us. We then ordered drinks and an appetizer. Waiter returned with our water and said our drinks would be right up. He then disappeared. Another waiter approached us after 10 minutes or so and asked if our waiter had taken our order. We said just our app and he took our order. He then tracked down our waiter who had completely disappeared. The manager finally brought our drinks from the bar. Another person brought our appetizer. Waiter came by to check on us while we were waiting forever for our entrees and said nothing about when our food would be ready. Someone else delivered our food and my pasta got cold looking for our server to come by so I could ask for more sauce, parmesan cheese, and fresh pepper. I finally flagged down the waiter that took our order. Someone else brought the items. It took forever to get our check and refills on our water from our actual waiter. It s too bad they can't get their act together. There is a great need for good restaurants in the Northwest. Guess we will have to wait for a new one to open. Will not return to BJ's.
negative