IN: Irate Customers . Do you spit in their eye or swallow your pride ? Do you listen to the problem patiently , not interrupting , and then offer a solution ? or Do you butt in , argue the toss , and stand your ground ?
What might happen if the writer decides to spit in the customer 's eye ?
OPTIONS:
- The customer will have to clean off their face .
- None of the above choices .
- They will learn a lesson on humility .
- They will receive complaints for bad customer service .

OUT: They will receive complaints for bad customer service .

IN: Well apart from all the birds we have had this Summer at the bird table in the garden , we also had a little frog and a little mouse who stopped by to say hello . The frog only stayed for a week . We thought it was going to stay for longer and we made a little pond for it , but I seen it making its journey out of the garden last week , so onto pastures new for her . But the little mouse keeps coming back for more and I suppose we are encouraging her by leaving food out for her every night .
What may happen after the mouse visits the garden ?
OPTIONS:
- We leave food out at night for her .
- The mouse brings her mate to the garden .
- The birds build nests in the high trees .
- The frog makes its summer home in the pond .

OUT: We leave food out at night for her .

IN: For the rest of my life , I will regret killing you . I did it to save my own life , but I still hate myself for it . It 's just another thing I ' m going to have to live with and another part of my soul I ' m never , ever getting back . And I hate you for that . " She drew a deep , shaky breath .
Why does the narrator carry such overwhelming guilt and shame ?
OPTIONS:
- They killed someone .
- They stole from someone .
- They laughed at someone .
- None of the above choices .

OUT:
They killed someone .