Sentiment analysis: Very cute concept...but unfortunately that is the only good thing I can say. 4 of us went for dinner prior to a Suns game and they could not handle the crowd. This is a fast casual Italian concept - order at the counter, find a table and they bring the food to you - should be in and out. We waited 20 or so minutes in line and then grabbed a table. Another 30 minutes passed before the first entree was delivered. Another 20 minutes later two more entrees arrived and 5 minutes later we received the final entree. Unfortunately the food was mediocre at best. We had a 12" pepperoni pizza, two orders of ravioli with creamy tomato sauce (the ravioli on one order had hard edges) and the chicken saltimbocca. It was edible, it was fine, but it's not worth further description. There were many, very unhappy customers and very little effort by management to assuage anyone. While on the subject of management, you would think that in crisis mode you would see all hands on deck in hustle mode, however that was not at all the case. There was a manager and another employee just standing at the counter and looking around toward the end of the rush while a few customers were waiting for food and tables. The table next to us vacated and it was 20 minutes before it was bussed. Bizarre. We overheard a manager (I think) talking to some other customers and explaining that this is the third time they've experienced this kind of service break down at dinner due to the crowd. Really? You are a hop and a skip from US Airways Arena. I'm pretty sure your business model was banking on that when the location was chosen. However after two previous dinner service failures it didn't occur to you to check the downtown calendar, staff up and fix any other issues on the line? I really wanted to like this place. Big time fail.

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negative

Sentiment analysis: My husband and I ate dinner here twice in a week, we enjoyed it so much. Good dinners, FUN menu (be sure to look for the Easter eggs on it!), and desserts to die for. We tried the cookie dough egg rolls the first time we were there. They were very rich, and one each was enough. Large portions. Seriously yummy butter spread for the bread before the meal comes. Sun dried tomatoes, kalamata olives, garlic, cream cheese and butter, all mixed together. Yum! Hit or miss with the wait staff. Our first waitress was a doll, but maybe I was partial to her as she had lived in the Bay Area, where I'm from. She was attentive, energetic, and a good resource about the menu. The second time we went back our server wasn't as on the ball, despite it being late in the evening with few customers still around. Bluphies will be a regular stop for us when we are in Madison. There are still tons of dishes on the menu for us to try!

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positive

Sentiment analysis: Theses guys are the best. BikeForce has a bike mechanic on staff now. Joel... he's fast reliable and priced very competitively. If you need your bike worked on my vote is BikeForc.

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positive