Read the following article and select the best answer. Article: One day while shopping in a small town in southern California, it was my misfortune to be approached by a clerk whose personality conflicted with mine. He seemed most unfriendly and not at all concerned about my intended purchase. I bought nothing, and marched angrily out of the store. My _ toward that clerk increased with each step. On the outside, standing by the road, was a dark-skinned young man in his early twenties. His expressive brown eyes met and held mine, and in the next instant a beautiful, dazzling smile covered his face. I gave way immediately. The magnetic power of that smile dissolved all bitterness within me, and I found the muscles in my own face happily responding. "Beautiful day, isn't it?" I remarked in passing. Then, I turned back. "I really owe you a debt of gratitude," I said softly. His smile deepened, but he made no attempt to answer. A Mexican woman and two men were standing nearby. The woman stepped forward and eyed me inquiringly. "Sir, but he doesn't speak English," she volunteered. "You want I should tell him something?" At that moment I felt transformed. The young man's smile had made a big person of me. "Yes," my reply was enthusiastic and sincere, "tell him I said 'Thank you!' " "Thank you?" The woman seeded slightly puzzled. I gave her arm a friendly pat as I turned to leave. "Just tell him that," I insisted. "He will understand; I am sure!" Oh, what a smile can do! Although I have never seen that young man, I shall never forget the lesson he taught me that morning. From that day on, I became smile-conscious, and I practice the art diligently, anywhere and everywhere, with everybody. Question: The author left the store angrily because _ . - his intended purchases were of poor quality. - there's nothing he wanted in the shop - the clerk didn't speak English - the clerk didn't treat him kindly
the clerk didn't treat him kindly

Read the following article and select the best answer. Article: You've just come home, after living abroad for a few years. Since you've been away, has this country changed for the better or for the worse? If you've just arrived back in the UK after a fortnight's holiday, small changes have probably surprised you--anything from a local greengrocer suddenly being replaced by a mobile-phone shop to someone in your street moving house. So how have things changed to people coming back to Britain after seven, ten or even 15 years living abroad? What changes in society can they see that the rest of us have hardly noticed--or now take for granted? To find out, we asked some people who recently returned. Debi: When we left, Cheltenham, my home town, was a town of white, middle-class families--all very conservative .The town is now home to many eastern Europeans and lots of Australians, who come here mainly to work in hotels and tourism. There are even several shops only for foreigners. Having been an immigrant myself, I admire people who go overseas to find a job. Maybe if I lived in an inner city where unemployment was high, I'd think differently, but I believe foreign settlers have improved this country because they're more open-minded and often work harder than the natives. Christine: As we flew home over Britain, both of us remarked how green everything looked. But the differences between the place we'd left behind and the one we returned to were brought sharply into focus as soon as we landed. To see policemen with guns in the airport for the first time was frightening -- in Cyprus, they're very relaxed -- and I got pulled over by customs officers just for taking a woolen sweater with some metal-made buttons out of my case in the arrivals hall. Everyone seemed to be on guard. Even the airport car-hire firm wanted a credit card rather than cash because they said their vehicles had been used by bank robbers. But anyway, this is still a green, beautiful country. I just wish more people would appreciate what they've got. Question: How does Debi look at the foreign settlers? - Cautiously. - Skeptically. - Positively. - Critically.
Positively.

Q: Read the following article and select the best answer. Article: Recently, many shoppers chose to avoid the crazy crowds and do their holiday shopping from the comfort of their computer.Sales at online stores gained by more than 15%, making it the biggest season ever.But people are also returning those purchases at record rates, up 8% from last year. What went wrong? Is the shadow of the global financial crisis making it harder to accept excessive addiction? Or that people shop more impulsively --and therefore make bad decisions --when online? Both arguments are seemingly reasonable.However, there is a third factor: a question of touch.We can love (lie look but, in an online environment, we cannot feel the quality of a texture , the shape of the fit, the fall of a fold or, for that matter, the weight of an earring.And physically interacting with an object makes you more committed to your purchase. When my most recent book Brandwashed was released, I joined up with a local bookstore to conduct an experiment about the difference between the online and offline shopping experience.I carefully instructed a group of volunteers to promote my book in two different ways.The first was a fairly hands-off approach.Whenever a customer would ask about my book, the volunteer would take them over to the shelf and point to it.Out of 20 such requests, six customers made the purchase. The second option also involved going over to the shelf but, this time, removing the book and then holding onto it for just an extra moment before placing it in the customer's hands.Of the 20 people who were handed the book, 13 ended up buying it.Just physically passing the book showed a big difference in sales.Why? We feel something similar to a sense of ownership when we hold things in our hand.That's why we establish connection by greeting strangers and friends with a handshake.In this case, having to then let go of the book after holding it might produce a sense of loss, and motivate us to make the purchase even more. A recent study also showed the power of touch, in this case when it came to traditional... Question: What is the purpose of author's experiment? - To find out people's reaction to his recent book. - To test his assumption about online shopping. - To find ways to increase the sale of his new book. - To try different approaches to sales promotion.
A: To test his assumption about online shopping.