My coworkers and I stayed at the Phoenix Airport Marriott hotel in Phoenix, Arizona in March 2012. I was sharing a room with two other female colleagues and were appalled at the service we received during our stay. We were already upset with being relocated from the Renaissance Downtown Hotel a few days prior to attending the conference and the awful customer service provided by the hotel added to our negative overall experience with the Marriott franchise. Early Tuesday morning, two men came pounding at our door at 2 a.m. They identified themselves as a security guard and a worker at the hotel. They stated that this was our second warning and demanded that we open the door. This was quite alarming being that we never received a first warning for anything and were sincerely concerned about our safety. When we called the front desk to inquire if the two men standing outside were part of the staff of the hotel and to explain to guest services that we should have received a phone call from guest services in the first place, a guest relations worker by the name of Caroline asked us if we planned to continue with the noise level and responded with an unwarranted attitude that there was laughter heard from our room and someone in the room next to us called to complain. We were taken aback by her attitude because while we would have been more than happy to bring our noise level down, we did not expect a representative from guest services to be the one to talk back or respond to us in a matter that was rude and unnecessary when all we wanted to do was to explain to her about our concerns because we did not feel safe. We were extremely alarmed by the way the hotel handled the situation because we felt like our privacy was violated and our safety was jeopardized by these two strangers demanding us to open the door at 2 a.m. To make matters worse, when we brought this issue to the attention of the Front Office Manager, Camille Cobos, she simply made no effort to be apologetic or explain to us why this situation occurred. She simply brushed off our concerns and nonchalantly thanked us for bringing the matter to her attention. Our office and many of the administrators and faculty at our work frequently travel to various locations across the United States in our line of work. We often choose the Marriott as a top hotel choice for our stay. However, this awful experience at the Phoenix Airport Marriott hotel has made us question the quality of customer service their staff provides to their clientele. Several of my colleagues also expressed other concerns regarding their stay at this particular Marriott as well. We wrote a letter to the Marriott corporation as well as to the hotel and we have they can take this important matter into consideration and provide positive experiences for current and future Marriott guests as we would not want them to have the same experience as we did. There has not been a response from any Marriott representatives so far since we sent in the letter early March.

negative

Drive down here hoping for some actual KBBQ . I thought the prices were over priced, but the lunch special prices were reasonable . Miso soup was cold and tasted so bland. It was like sipping on water w/tofu inside. They seemed to be short staffed. So unless I actually lived in the area I wouldn't come back.

negative

red ginger pros: looks amazing the interior work and design of the place to dine is on point. the bar looks great for a sports enthusiast and the staff is friendly. red ginger cons: the food was ok at best we order for an app chicken avocado. that's all it was for $7 I'll pass. Next we ordered the bento box I order chicken teriyaki with brown rice. the chicken was over cooked and more flavor could have been put into the meal. The music selection while your eating is way too loud it sounds like a club for what you can hear on the radio. this place has great potential just hire a kitchen staff who can bring more to the table.

negative

What a great place to meet friends for drinks! If you're not familiar with mead, try the flight to figure out what you like best.
positive