How might one describe the sentiment of this review?
COCKROACH! Oh, Carraba's. I've always like their food and their service, but don't have the stomach to ever return to this location. On my recommendation, the family came here for my mother's bday dinner in mid-July. (Luckily) before our food arrived, something caught my eye on the half wall directly above the infant carrier. In the middle of the restaurant at peak dining time, there was a roach. I pulled the carrier away quickly and my fiance killed it with a napkin. Roaches are possibly the most disgusting thing on the planet that I can think of. I may have a roach phobia, if that's possible. Anyway, we discreetly told the server who, to his credit, was incredibly alarmed and handled it beautifully. He immediately went to his manager (we watched). That's when it went wrong. We waited for probably 10-15min for the manager to come over. He followed protocol and told us our entire table tab is free. He also offered to still serve us our food or send it home with us. Uh, no thanks. But then he asked for an address, giving the reason that the pest control company likes to contact us when this occurs. This made us wonder about the frequency of this occurrence, so we asked him if this happens often. If there is a time to lie buddy, it's now, but I'm not sure he did. He said, "Well I don't want to say it's often, but it does happen." Then he followed it up with a list of reasons why it happens---they come in on the boxes, etc. This didn't make the situation better. Then he told us they usually only see the roaches when they turn the lights on in the kitchen. I know restaurant kitchens usually have some roaches and it's a controlled situation, but he made it sound like Joe's Apartment, and this roach didn't even talk to me. To finish this long story, I purposely waited to write this review to see if the pest control company would contact us. We never heard from Carraba's again or their mystery pest control company, and a roach out in the middle of a bunch of people in the early evening is a sign that there are probably many many more everywhere else. Too bad for the servers of Carraba's--they really are top notch. We moved nearby to Charleston's, and they were so good they gained our repeat business....OPT:
I. negative;
II. positive; I think the answer is
I.