What is the sentiment of the following review?
I came back a week later to Caesar's with a different friend and it was not great this time. I had upgraded to a renovated room when I booked, but the check-in clerk insisted that the room he was putting us in was an upgrade. This was not true. It was an old room, and our view overlooked the roofs of the forum shops. In addition, the toilet handle had to be held down for five seconds to flush and the deadbolt on the entry door didn't lock. I had booked through Expedia instead of directly, and to be honest, it always seems that hotels seem to put clients who booked through a discount site in the worst rooms. My friend also has experienced this situation. In actuality, how you book shouldn't matter. As long as I am staying there, I am a guest of theirs and they should want me to be completely satisfied with the amenities and the customer service. That would be my only reason for returning or not.
Possible answers: a). negative b). positive
a).