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Unfortunately, you can't go to the contact page directly, so you must start by searching the FAQ page to access the options. Go to https://www.groupon.com/faq and type "Contact Groupon" in the search bar. Click on the first heading, "How to Contact Groupon Customer Support," then select the "Contact Us" link. If you're already searching for answers on the FAQ page but haven't found what you needed, click on one of the search results that's similar to your query. Scroll down to where it says "Still Need Help?" and click the "Contact Us" link for more options. Make sure you're signed in to your account so the agents have access to your information and order history. If your issue is pressing, doing a Live Chat is your best bet. Click the "Live Chat" link then complete the form. It asks for your name, email address, language, issue, and country code. However, most of this is prepopulated so you only need to describe your problem. Then, click "Start Chat" to be connected to an agent. Ask them any questions you have and they can help you sort out the issue or provide you with additional resources. Click "Send Us an Email" and an email form will pop up. Type your question or issue into the box. Try to be as detailed and clear as possible so the agent can help resolve your issue. Attach any screenshots, images, or documents by dragging the file to the "Add Attachment" box above the message box. When you're done, click "Send." While Groupon doesn't provide a phone number to call directly, you can request a call back from an agent. Click "You can also request a call with our team" and enter your phone number, preferred language, and message. Add any attachments, like screenshots or pictures, you want the agent to review. Click "Request a Callback" when you're finished. The callback time varies based on how busy Groupon's agents are and is listed at the bottom of the callback form. Agents are available Monday through Friday 8:00 AM to 5:00 PM CT.
Navigate to the FAQ page to find the contact options. Click "Live Chat" for the fastest response. Send Groupon an email to get a response within 24 hours. Request a call to speak to someone in person.