Problem: What would be an example of an negative (OPTIONS:
- negative
- positive) review?

Answer: TERRIBLE SERVICE AND HORRIBLE RETURNS. DEHYDRATED SPINES ON THEIR BOOKS, CAUSING THEM TO BREAK. (they must store their books improperly) After getting half way through a book, it broke. All at once. So I took it in for a return.... the pages are in good condition, I did not take it in the water, or have it under any duress. This paperback book is completely falling apart. The cover is completely off the book, and the book itself split in 3 pieces. The spine is clearly dehydrated. The day this book broke, I took it in to just get a replacement, not a refund, just replaced, so I could continue to read it. I was told I was 4 DAYS outside of my return policy, The checker said it shouldn't be a problem but she needed to check. The manager said she could not take it. This Manager has worked for the company for 18 years, as she expressively told me. Her name is Kathleen. I was stunned by the abrupt manner in which she dealt with me. The manager was rude, short and clipped with me. She was almost looking for a fight, which stunned me. She was unhelpful, and was telling me it was my fault.... of the thousands of books I've read, never in my entire life have I ever seen a book fall apart like this. I am outside of my 15 days because I bought 2 books at that time, in a series. I cant read 900+ pages of 2 books in 15 days. They could see that on my account. How I was treated in store was unbelievable. I will not shop at any barnes and noble. Their lack of customer care was appalling. I will find somewhere else to purchase books. I also called, seeing if we could do anything and the manager was awful on the phone, she actually said "if you had a receipt maybe it would be different..." I told her I DID have a receipt, and had told the cashier that. Then, she hung up on me.

Problem: What would be an example of an negative (OPTIONS:
- negative
- positive) review?

Answer: Cowboy Ciao has always been the place we go for special occasions. When I got a promotion, we went to Cowboy Ciao. When my parents and my (now husband's) parents met for the first time, we took them to Cowboy Ciao. When my husband forgot my birthday, he (tried) to make it up to me by bringing me to Cowboy Ciao - it worked. It has held a special place in my heart from the first time I walked into and was pleasantly surprised to see it wasn't spelled Cowboy CHOW. I have NEVER been disappointed. Until last weekend. It's been a while since we've been to Cowboy Ciao so you can imagine my excitement when my girlfriend wanted to celebrate her birthday at my favorite spot. We had reservations for 11 people (yes, a large group) at 8pm on Saturday, October 23rd. The night started off fine but quickly degenerated. I started with the chopped salad, always a winner. And, though I ALWAYs order the blue cheese stuffed pork chop (the ONLY place I'll eat pork), I'm pregnant and can't eat blue cheese. Instead of being bummed, I thought it an opportunity to try something new - which I was sure would be fabulous. I went for the home style Mac and Cheese. It was horrendous. As if they had baked it at noon and let it sit out until 10pm when our dinner was finally served. Looking back, I should have sent it back to the kitchen (something I never do)... it was THAT bad. My friend had the chicken fried trout. Bland. My husband had the mushroom plate and loved it. Another friend had the tuna and thought it was good. And the (sausage?) risotto was also pleasing to another gal. That's all I really know from my end of the table. As far as wine... We tried to order 6 different bottles - none of which they had. The water refilling never happened. The services overall was terribly slow even as the restaurant was beginning to empty. And though it is a small thing, they charge for the bread which just seemed tacky. In the end, I was initially pleased to see our server had divided up the bill... and then terribly frustrated to find he had only separated four people, left the rest in a mess of confusion, and completely botched the checks he DID separate. It took no less that 30 minutes to sort through it all and at 11pm we finally left. In the end it was an expensive, unsatisfying, unnecessarily long evening and I'm sad to say that we will not go back. With so many wonderful places to eat in the valley, Cowboy Ciao has some work to do to get back on top.

Problem: What would be an example of an positive (OPTIONS:
- negative
- positive) review?

Answer:
I never thought that I could care so much about a tiny little dog! After finding our little Italian greyhound with the dreaded broken leg, we raced her to our regular trusted, veterinarian that we had been frequenting for years. It was near closing hours and they splinted her, gave her some pain medication and informed us that they could do nothing else for her. They told us that they could not operate on her, nor could they manage her pain overnight. I put in a desperate call to Italian Greyhound Rescue and they reminded me that Alta Vista (right in my neighborhood) had extended hours. I was so concerned about getting her the best care. The front desk team and owner of the clinic greeted us and put us at ease right away. The vet technicians were very gentle and compassionate to her. We knew that they truly felt for how serious the situation was. I was a very complicated break and she would need a very good orthopedic surgeon. The doctor that read the X-rays to us explained everything in great detail. They helped us decide on the best options to keep her comfortable and calm overnight until we could find a surgeon. They even allowed my husband to go home and get her bed and blanket so she could feel less afraid. Because she only weighs 6 pounds, we had some concerns over how much and what type of pain relief she would receive and again all of our concerns were addressed with lots of details to keep us informed. They even gave us a number to call into overnight to check on her well being. In the morning when we went to pick her up, she was alert and pain free. The team at Alta Vista kept the port for her IV in her other leg and even sent her pain management drip bag with her so that they would not have to poke her again at the surgeons office and we would not have to pay for another bag. In a hectic and emotionally draining situation, the team at Alta Vista was a comforting, caring resource. We feel we got the best veterinary care in our Phoenix neighborhood at a very fair price for our treasured pet. Thank you so much guys!