I visited store #4560 on Sunday March 30th at 7:00 pm and inquired about purchasing a twin futon bed along with the accompanying futon mattress. I was also going to purchase a sofa sectional and the tables to go with. After speaking with the sales associate I was very concerned about the delivery company. He stated it was a third party company and was unsure what the cost would be. I explained I wasn't comfortable not knowing this and would have to pick it up myself. I told him I would be interested in purchasing it when I could pick it up but inquired if there were more of the beds because it was marked as clearance and at the price of $149.99. He took me into the warehouse and showed me there were five boxes. He stated once it was on clearance the price wouldn't go up. On April 2nd I came to purchase over $1,200 worth of merchandise including the item. To my shock, the price increased to $249.99. I asked if they could honor the price on Sunday, not due to the fact I was ready to spend over $1,200 at BigLots, but because their associate ensured me the price would not increase. After speaking with two different people I was told the price was $249.99 and was not $149.99. Not only has BigLots lost a $1,200 sale but a repetitive customer who will make sure to pass this experience along. Silly me to purchase furniture at BigLots, should of known better.
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A.