Definition: You are provided with a user review of a restaurant. Your task is to classify the given review into two categories: 1) positive, and 2) negative based on its content.
Input: Unprofessional, not service oriented, low class, over-priced for low quality service, and their business model is very bad. I rarely rate businesses however I have to share my experience with the public about Evene Day Spa. First of all, their receptionist Jordan is very rude and disrespectful. The owner, not sure her name, doesn't understand anything about business and customer service. First of all, they didn't have me in their system and know that I was just there 2 months ago, then after I booked the appointment, they called back to say they needed to reschedule because they got it confused with a different day, so they are very unorganized. This was a big inconvenience considering I'm very busy making appointments with my job and had to reschedule with an important client. After they called back to reschedule, before we got off the phone, I was asked for my groupon voucher number which I said I couldn't view at the time but said I will bring it to my appointment. They said no, they have to have it before I get there, and they wanted my credit card number to pay for the services I already paid for with my groupon? I gave them the option to do the right thing or they will lose a loyal and local customer and they didn't care. I cancelled the appointment and got my groupon refund, but wanted to share with world that this place is not worth your time and money. Also, when I was there the first time in January, it was the worst massage I've ever gotten...so shame on me for coming back, but I learned my lesson.
Output:
negative