[Q]: Write a multi-choice question for the following article: Article: (Q =" Question;" A = Answer) Situation I Q: If someone sits right next to me in an empty movie theater, is it rude to move? A: Maybe, but nobody will fault you for it. Chances are that the close sitter doesn't realize he disturbs you, so he may miss your annoyance. You undoubtedly aren't the first person he's met who needs enough room. Forgive his bad judgment, move quietly and enjoy the show. Situation II Q: If I use the bathroom at a store, do I need to buy something? A: Consider frequency and urgency. Is this a one-time thing or an emergency? If so, you don't have to buy anything, but it would be kind if you did. However, if you regularly use the bathroom at this place, then you are a customer, and you should act like one. Situation III Q: If someone is talking loudly on the bus, is there a nice way to ask him to keep it down? A: No. Try other means: 1) Stare at him until he gets aware of it and quiets down. 2) Lift your finger in a silence motion and smile. 3) Put on earphones and ignore him. Situation IV Q: If I remember my friend's birthday a day late, should I apologize or just wish her a happy birthday like nothing happened? A: This is the reason why the word _ was invented. "Happy belated birthday!" is short for: "Well, I know I forgot, but then I remembered. Forgive me and happy birthday." Situation V Q: Can I lie about seeing a text because I was loo busy or lazy to respond to it? A: Don't lie. Receiving a text does not mean you need to respond to it. Why waste a perfectly good lie when the truth will serve? "Yes," you can say if ever asked, "I saw it." No explanation is needed as to why you don't respond.
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[A]: Question: You will get annoyed in a theater when _ .Options:A a person is too rude to youB a person sits too close to youC a person is too activeD a person talks too loudlyAnswer:B

[Q]: Write a multi-choice question for the following article: Article: In the more and more competitive service industry , it is no longer enough to promise customer satisfaction. Today , customer "delight" is what companies are trying to achieve in order to keep and increase market share. It is accepted in the marketing industry , and confirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people : those treated badly will tell their tales of woe to up to 20 people, 80 percent of people who feel their complaints are handled fairly will stay loyal New challenges for customer care have come when people can obtain goods and services through telephone call centers and the Internet. For example , many companies now have to invest a lot of money in information technology and staff training in order to cope with the " _ "--caused by delays in answering calls ,being cut off in mid-conversation or left waiting for long periods. "Many people do not like talking to machines ,"says Dr . Storey Senior Lecturer in Marketing at City University Business School. "Banks, for example, encourage staff at call centers to use customer data to establish instant and good relationship with them .The aim is to make the customer feel they know you and that you can trust-- the sort of comfortable feelings people have during face-to-face chats with their local branch manager." Recommended ways of creating customer delight include: under-promising and over-delivering (saying that a repair will be carried out within five hours ,but getting it done within two );replacing a faulty product immediately : throwing in a gift voucher as an unexpected "thank you" to regular customers ;and always returning calls ,even when they are complaints. Aiming for customer delight is all very well , but if services do not reach the high level promised , disappointment or worse will be the result . This can be eased by offering an apology and an explanation of why the service did not meet usual standards with _ (for example, "I know how you must feel") , and...
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[A]: Question: Customer delight is important for airlines because _ .Options:A their telephone style remains unchangedB they are more likely to meet with complaintsC the services cost them a lot of moneyD the policies can be applied to their staffAnswer:B

[Q]: Write a multi-choice question for the following article: Article: Removing the sleeve , you will find a book that is entirely white, except for the names of its author and subject in elegant black type on the cover. It is the perfect design for the biography of a man who insisted that even the insides of his products be perfectly constructed, and that his factory wails flash in the whitest white. The cover was the only part of the book Steve Jobs wanted to control, writes Isaacson in his introduction. Though Mr. Jobs pushed the biographer of Albert Einstein and Benjamin Franklin to write in his own way, generously allowing the writer more than 40 interviews, this book offers quite a different view of Mr. Jobs, who won much praise from his fans after his death on October 5th at the age of 56. As a biographer of Albert Einstein and Benjamin Franklin, Mr. Isaacson knows how to celebrate long-dead genius, but he claimed that "Steve Jobs" would not be entirely praiseful words. The picture he paints, particularly in the first half of this book, is not nice. Mr. Jobs emerges as a controlling and often cold-blooded character. A child of the 1960s counter-culture , he hated, materialism and lived in simply furnished houses ( in part because he was too particular about furniture). But when Apple went public in 1980, he refused to give any share to Daniel Kottke, a Iongtime supporter and soul mate from college. "He has to abandon the people he is close to," observes Andy Hertzfeld, an early Apple engineer. Mr. Jobs was undoubtedly possessing an extraordinary ability to attract others and inspire a kind of faith that could not be questioned. But also he could be cold and cruel. If he disapproved of an employee's work, he often shamed him. "This is who I am," he once said after being challenged,"and you can't expect me to be someone I'm not. " This disgusting personality wasn't always helpful,but it served a purpose, writes Mr. Isaacson, many would "end their chain of horror stories by saying that he got them to do things they never dreamed possible. " Mr. Isaacson treats "Steve Jobs"...
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Question: It can be safely concluded that _Options:A Jobs is highly spoken of in the bookB Isaacson doesn't think Jobs a good manC Jobs didn't care about the design of the bookD all descriptions of Jobs are not nice in the bookAnswer:D