"Have you ever been in a situation that was getting out of control and you were able to calm it down before it escalated further? What was the situation and what did you do or say?" As senior members of a Boy Scout Troop, other adults and I had to instruct two younger member on how to recognize and control emotions in the context of conflict. These two guys had a history of conflicts and I knew people won't always be present to control them. They had to grow up and be self-sufficient. On one camping trip they yet again had another heated argument over something trivial that kept escalating. Rather than jump in, I wanted to see how they deescalate the situation on their own. Suddenly, one of them pulls out a pocket knife and says "[insert demand here] or I'm gonna [insert some action with a knife to a person]." The situation has clearly escalated too far. Immediately I rushed in and yelled, "STOP! DROP IT, NOW!" He immediately dropped the knife, sat down, and began crying. What happens after that is irrelevant. Perhaps it's due to my quiet nature and sudden outburst that produced the shock effect. But more importantly the use of straight-forward, succinct commands can control the situation because all parties involved are automatically in natural fight-flight mode where elaborate, long explanations aren't going to be interpreted correctly by listeners for the purposes of deescalating the situation's climax. The long talk comes when the immediate conflict is temporarily resolved. * IMPORTANT NOTE: This incident is not a reflection on the Boy Scout of America, its spirit, or the use of such tools. The pocket knife is commonly used throughout camping trips. We have a set of rules and responsibilities set to the users so that they are used for the camping purposes. As an Eagle Scout myself, I am proud of the values promoted. how did the senior member feel? - sad - depressed - not enough information - regretful
regretful

(Question)
I'm not good at sticking to the rules, not even the ones I set myself. I'm really terrible with the rules set by others, especially companies. Even as a child, I could never stay inside the lines in colouring books. Some of you might put this down to poor hand-eye coordination, but I maintain that I was a rule-breaker right from the beginning. One of my roles as an engineer with a multiplicity of companies was to set up projects, define the scope of the work, contract the work out and manage the project. I was setting up a robot-based manufacturing cell for the company in the business of making early cellphones. The cell design required some equipment to be designed and built from scratch, so I got a local designer, Fergus, to give me a quote and got him started on the work. Now, any project will run over budget and take longer than planned and the contractor may come back for more money. And so it was with this designer; he wasn't really vocal about it, but he indicated that the work did take a lot more time and expense than he's originally budgeted. My usual reaction to these things is that this is not my problem. Most of the companies I've work for have lost money, so why should I give a rat's ass if some other company comes up a little short? In this case though, I liked Fergus and, as he was really a one-man operation, I decided to cut him some slack. But first, I had to get permission from my boss to drop another few grand into Fergus's jeans. My boss refused. Having someone tell me I can't do something really brings out my dark side; especially around the time of the full moon. Not long before, we had just waved a fond(-ish) farewell to our president as he was going on to greener fields. As a parting gift, the company bought him either a boat or a motor home, I forget which, and equipped it with three of their cell phones. Why did the cell phone manufacturing project was not complete? - The president needed more money. - It ran over due to budget. - The tools ran over. - not enough information
(Answer)
It ran over due to budget.

Ques: TL:DR: I un-professionally get mad at a customer and verbally slam the door on her way out. I was working a shift at a chain cafe one afternoon in England, it was during the lunch rush, so we had a back up of customers lined up to the exit. See the problem with the chain is that all of our customers mostly range from midlife crisis to half-a-foot in the grave, so once a customer lines up, they don't leave and they extend the queue. Plus this is a chain cafe so I've got a manager who's constantly on my back to speed up because someone is on her back to drive numbers up: this results in the line putting stress on my air-hostess smile, but they don't call it work for nothing. Now I'm not the only one stressed, a customer lines up during lunch, they're hungry and wish that Euclidean laws would suspend themselves so that they did not have to deal with the fact that I can't deal with a customer at the speed of light. Well one eldritch horror declares that my coffee took too long and does her rendition of the 1933 Hitler speech to the rest of the customers with an addendum that she will take her business elsewhere. Now my chain are pretty big in England, so if a customer wants to slap me around with a 'customer is always right' the script dictates that I do everything in my power to make sure they come back, and Cthulu knows this, well: I'm stressed, I don't like her face and she's given me an opportunity for me to give her the polite 'fuck off'. All I say is 'Good' and move on to the next customer. Hitler-lite phones my corporation to voice a complaint, so a suit comes out and asks the team who did it, I fess up so I can save the time and not have a reason to hate one of my co-workers. I get a lecture and a warning, the end. At the end this story, the worker probably: - not enough information - was fired - continued to work at the cafe - quit
Ans:
continued to work at the cafe