Given the task definition and input, reply with output. You are provided with a user review of a restaurant. Your task is to classify the given review into two categories: 1) positive, and 2) negative based on its content.

Horrible experience, the car was late picking us up(1 hour late). The driver did not help with baggage. We waited an additional 2 hours when arriving to the service at 1:30am just to pick up our car. They are extremely understaffed, not the worker's fault, but there was only one guy on staff. He had to do 3 people's job: rent out cars, pick up cars from airport parking and even drive the cars back. So ridiculous! Would never use them again.
negative