TASK DEFINITION: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
PROBLEM: in the windy city ,this is a very good place.amazing rooms and service.everything is a walking distance .An absolute must for business trio as ease with which you can conduct and schedule meetings here is unbeatable. Good decor and impishly modern

SOLUTION: positive

PROBLEM: My husband and I recently stayed at the Hard Rock Hotel Chicago and we can't wait to go back! The hotel is located in downtown Chicago and seems to be at the heart of the city, we were close to everything. The Hard Rock Hotel is forty stories high and the view from our room was simply breathtaking. The room itself was spotless and featured modern luxurious decor and furnishings. The bed was heavenly. The hotel staff was friendly, upbeat and extremely helpful, we asked for directions and restaurant recommendations and they were spot on with both. I highly recommend the Hard Rock Hotel in Chicago and I would stay there again in a heartbeat.

SOLUTION: positive

PROBLEM: My husband and I were planning our 1st year wedding anniversary and we wanted to go back and spend it in Chicago where we had first met. After spending several minutes frustratingly navigating The Talbott Hotel's website, I FINALLY was able to complete a reservation for a long weekend. After a long flight into Chicago, we were so ready to check in, shower, and lay down in our hotel room. However, once we arrived the unfriendly clerk behind the counter notified us that we did not have a reservation. I provided her with the confirmation email and she again said there must be a mistake because the room we reserved was already occupied. She begrudgingly found us a new room after what seemed like an hour of waiting. We then carried our own bags up to our room only to immediately be hit with a rancid smell of cigarette smoke as soon as we opened the door. I'm severely allergic to smoke and we ended up getting a refund and locating a much more accommodating and friendly hotel.

SOLUTION:
negative