Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

[EX Q]: The Conrad Chicago is a Michelin rated hotel, so I was expecting great service and wonderful accommodations. Well, only one part of that was correct. The rooms are indeed nicely furnished, but the service was terrible! The concierge was unable to find my room reservation (I reserved online and even had the email confirmation) and wasn't very helpful in getting me a new room. I ordered room service, and the wait time was so long that the food came up cold. I mean, I understand that it would take time to get the food prepared and up to my room, but really? For the price I paid, it was definitely not worth it, and I would never use this hotel again.

[EX A]: negative

[EX Q]: I just returned from a 2 night stay at the hotel. I had requested a high floor, quiet room. Neither request was honored. The windows are not well insulated, because the traffic, car horns and sirens continued all night long. On the first night two drunk parties woke us up in the hallway. The safe in our room did not work. Someone had locked it before our arrival. One of the pictures under the tv had been removed, leaving a screw sticking out of the wall. The lights are so dim, that is next to impossible to read. A small alcove with a stained bench had a "reading light" that was about 50 watts. Our room key cards didn't work, so we returned to the lobby where they recoded them. Upon returning to our room, they didn't work again and we stood there trying over and over again until finally we succeeded with no help from the staff. The bathroom is small and has no fan, so the steam covers the mirrors, and unless you leave the bathroom door open, it does not clear. On Friday night one small cookie was left in our room. What about a second guest. Are we supposed to split a 2 inch diameter cookie???!!!! On Sunday the phone rang with a 7 am wakeup call. We had not requested to be woken up!!!! The concierge did not know the way to get to O'Hare by train, and gave us a longer route than was necessary. I have stayed in much better hotels in Chicago...quieter and more spacious, more elegant and worth the money. This is definitely not worth $400 a month. (By the way, I live in Washington, DC and am used to city noise. This was unacceptable!)

[EX A]: negative

[EX Q]: My two girlfriends and I arrived at the hotel, and found the hard rock had lost our reservation. I had just called three days before and had confirmed the reservation over the phone. The rude woman at the front desk treated us like we were lying. It wasn't until I started to cause a scene in front of the line of people checking in that she finally decided that she would research the issue. Ten minuets later she found our reservation. Our room wasn't ready, we were told that it would be ready at noon; we came back at 3 and were told it was still dirty! Room was very small. The bathroom shower, sink and floor were filthy. Room service trays sit in the hallways all day. The next morning we called down to get towels, they were never brought to the room, we had to drip dry. The only positive experience at the hotel was the concierge Christopher. He knew everything about the city and sent us to the perfect nightclub.

[EX A]:
negative