My lousy experience with this Jimmy John's started with an overcharge on my debit card. I ordered 1 sandwich and 1 bag of chips for a delivery. The delivery was fast and the food was good, so lets get that out there to be fair. I added an extra star because the food here has always been fine. I logged into my bank account like I normally do, and there was a $19 charge from Jimmy's. That's one expensive sandwich. I called three times. Spoke to "managers" 3 times. My information was taken, and all 3 times, my call was never returned. I went there in person; Once again, my information taken, no call returned. There was a general "I have no idea how to handle this, I'm going to call my boss/area manager" and then nothing. This is really poor customer service. My call should have been returned the first day-a courtesy "I am handling it, I will get your card refunded asap, apologies, etc. Over charging a customer is a big deal. I gave the tip in cash, so I know that I did not key in a wrong amount when I placed my order online. This was their mistake, and no effort was made on behalf of the management to help me. They've lost my business.
Is this review positive or negative?
Options:
(a). negative;
(b). positive;
Answer:
(a).