What is the sentiment of the following review?
I have gone to this location for 6 years. Service has always been friendly and helpful. After reading a review I understand ownership changed. The owners son was extremely arrogant without an ounce of customer service. I showed up with just 2 shirts 5 minutes after closing (3:05). The door was open and he was sitting there reading a book. I offered to write my name and number and leave the shirts on the counter to be processed Monday. He refused to accept the items. 2 others showed up behind me and he also refused their items too. The mother drove up and said she would take the items and he ran out screaming at his mother to leave and he stated he has plenty of other business and he was more than happy to say "I am happy to lose you as a customer. Come back Monday if you want your shirts done." He accomplished his goal of losing me as a customer.
Select from the following. I. negative; II. positive;
I.