Wow! I wish I could give this place zero stars...as in this place sucks, avoid at all costs. As others have stated, we purchased a deal voucher for what seemed like a lot. We were greatly looking forward to our visit. It happened to be a football weekend so we called ahead and asked if they were a "sports bar" and if they had NFL ticket. We received a definitive "YES, we have all the games". When we arrived, no one was at the host(ess) stand and someone from across the room yelled "sit wherever you want". Nice first impression. We headed to the bar. They had ONE game on...the local game. The bar was empty so we asked them to put on a certain game since they had NFL Ticket. After fumbling with multiple remotes and guides, they tried to sell me that it was the ONLY game on. IDIOTS!!! We should have left right then. We decided to stay and use our deal voucher. Upon presentation to the bartender, they acted confused and had to scramble to show us what was available. The deal seemed pretty clear cut but they acted as if it was in foreign language. What was listed on the deal was NOT offered by the restaurant. Ok, so we move forward. I asked about their beers (their taps are way off to the side and barely visible). The bartender couldn't tell me what was on tap nor did they had a beer list (really?!). He did offer samples, but if he can't tell us what's on tap, how am we supposed to order a sample? He then proceeds to pour us three (very poor pours) samples...OF HIS CHOOSING!!! I got up, walked to the end of the bar so I could see the tap handles, and ordered a couple beers. They were good. The food...first they have had a huge menu change. It used to be based on burgers, not now. It's a totally different concept, not a "burger joint" which is what the name suggests and what we expected and purchased the deal. Here we go again. The bartender says they changed because there were multiple burger places in the area and more coming. I heard a few customers complain that the "build a burger" option was gone. I guess that was a highlight...hard for me to see any now. The food and appetizers, which came out randomly, were just ok. And the desert...premade frozen thingy...not good! Oh yeah, and milkshakes that were to be included with the deal...not offered anymore at this place. And ambiance...the place seems cool and normally would've been nice but we were lucky enough to be there when an older woman was bitching (not complaining) about a baby crying. It was mid day and the place had maybe four tables of people. It's a baby for gosh sakes!! Instead of apologizing and letting it go, this bartender spent in excess of 30 minutes sucking up to this old bag. I have no kids and can tolerate an innocent child (yes parents should use common sense but). I would've escorted this old hag out and saved my other patrons her annoying whining. Instead he allowed his other customers to go unattended while he kissed her ..... I could probably continue but you get the point...No, Nada, Never returning. Waste of time. Absolutely the worst experience!!!!

negative

As soon as the UFC fights were over, hubby and I were hungry! I didn't have a chance to read the Yelp reviews about this restaurant but we had a wonderful time at Gordon Ramsey's Steak so this place couldn't be bad, right? As a celebrity chef made famous by being going ballistic with other restaurant owners for bad food, service and decor I have held his restaurants to a very high standard. We had arrived and were seated promptly. Always a plus! I got a chance to see the different seating arrangements: Tall tables with bar stools, comfy lounge chairs at intimate seatings for two and booths. We were sat at the intimate table for two and I immediately sank into my chair. I came up to the table a little higher than my chin. After a few minutes it didn't matter because the chair was so relaxing. The yummy cocktail, Goodbye Blue Sky, was fruity luscious! We had been waiting some time to our server, Daisy, was able to get to us, but she did stop to recognize us and apologize for the wait. Appreciated the acknowledgment. She took our orders and got back to whizzing around her other tables. The place was busy with a few open tables, but when the Shania Twain show let out there was a long line and a lot of people at the bar behind me. Always good to see a busy place and it gave me a chance to people watch as I waited for my food. The food: We split a Caesar Salad. It was made with butter lettuce instead of Romaine and I missed the crunch. The dressing was made without anchovies. What?! That's so ridiculous! If you don't like anchovies, don't order a Caesar Salad! And it was overdressed which also added to the limp factor exacerbated by the use of the more leafy lettuce. I had mine topped with anchovies, but it wasn't the same. Disappointment I had the Fish and Chips while the hubby had the Shepard Pie. The fish was crispy on the outside and steamy, flaky fish on the inside. I requested the fries be extra crispy, but the slices were thick, so most of them weren't crispy. To be fair, I know that it's difficult to fry a thick slice crispy without burning it so I let let slice. It was ok, just limp. Hubby's entree disappeared before I finished, so I can only assume it was delicious! His father was a cook (and a fabulous one at that!), so when I asked how it was he just said, "OK" Thank so the detailed description, but the empty bowl pretty much says it all. I paced myself and didn't eat all the fries, so I was ready for dessert. I ordered the Toffee Pudding and hubby got the Spotted Dog. Both desserts were awesome! Both tasted freshly made and the sauces were so good! Our server poured the sauces over our desserts, but there was some extra bourbon sauce on hubby's that he poured into his strong French pressed coffee. Now this is how to end a meal! When we return, I will definitely try the Beer Flight with my meal!

positive

This service doesn't work with anything but a hardwired landline or you have to upgrade your service to $55/month and pay for new equipment. I tried to cancel the contract I signed with a different company 12 years ago which they bought out & coincidently had automatically renewed for another 3 years just 2 weeks ago. They did me" the favor" of only charging me a 3 month penalty for cancelling a service that was unable to be monitored anymore by protection 1. Switched to ADT for free & lowered my monthly payment by $10 a month.

negative

Another Fox hit! Always a great spot for pre-concert food or just a few drinks with friends. I always get the pretzel and cheese bites, it is seriously heaven in my mouth. Don't pass up adding a few oysters to your entree, either. They are excellent! If your looking for FAB customer service in the downtown area, this place has got it. Nothing but amazing service.
positive