I think I'll stick to the Lakeside next time. During a recent trip to Las Vegas, my husband and I knew exactly where we wanted to go to have a nice dinner...one of the two restaurants overlooking the lake at our hotel, the Wynn. Since we had tried the Lakeside during a previous visit, we decided to give their next door neightbor, SW Steakhouse a try. I need to remember to stick with my first choice in the future. Half the fun of eating at either SW or Lakeside is sitting on the patio overlooking the lake, but since it was "cold," they had the patio closed. Therefore, our reservation requesting a view of the show on the patio was null and void. Since the patio was closed, there was minimal seating along the window and although we had a reservation with a lake view request, a window seat wasn't available so rather than wait another hour, we decided to go with whatever was available. That turned out to be the table furthest away from the window, in the back of the restaurant. However, I wasn't going to let that get me down! After all, we were still at an incredibly delicious restaurant! My favorite part of the meal ended up being the cheese rolls they bring out to begin the meal. I gobbled up every bite and immediately regretted my decision as I felt myself filling up! But, I found room to continue. Our first course was the wedge salad which I really enjoyed. For my entree, I decided to order the lamb chops. This is where disappointment comes into play. Here at this incredibly expensive, high-end restaurant, my lamb chops arrived to the table cold...or should I say, cold to lukewarm. I tried one bite and thought it was just a bad bite but then I had a second and confirmed my suspicions. Now, knowing this restaurant and how they pride themselves in their service and products, I expected complete horror in the eyes of the waiter when he realized the issue. However, when he came over and I told him that my food was cold, he didn't seem very phased and didn't apologize. Instead he just took the food back and I waited ten minutes to get hot lamb chops while my husband's food had been there the whole time. After this less-than-par experience of my incredibly expensive entree coming out cold, the waiter never once apologized and when the bill came, there was no mention of this situation. I wasn't expecting the lamb chops to be comped (although in most situations, the restaurant would do that after such a thing happened), but nothing so much as a drink or side was discounted to apologize for the mistake. This showed their lack of customer service and their lack of truly caring about the customer. It was the complete opposite experience that I had at the Lakeside. Moving forward, I will only eat at the Lakeside next door.
How would this review be described in terms of sentiment?
OPTIONS: [-] negative; [-] positive;
negative