Problem: Very disappointed with food and service. I am rarely in the University area but went to Northlake mall a few weeks ago with a friend and decided to grab lunch here. I have always enjoyed Azteca off Independence. I had been to this location several years ago and it was ok but not this time. The server we had apparently had someplace he needed to be or would rather be. He was very impatient when we were trying to decide what to eat. Once we decided the meals were not as good as in the past. I ate less than half of mine and the server never asked if everything was ok just came by and said are you done and took my plate. Oh well, not like I would be going back here soon but now I will certainly not recommend it.
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A: negative

Problem: My husband is a burger guy and despite our last two awful experiences at this location he talked me into giving in one last try. It's been two years since our last visit so I was hoping it had improved (couldn't get much worse), but boy was I wrong. Went there today (Thur about 1pm). 20 min later the waiter took our drink order. We ordered an appetizer which never did arrive even after we reminded our server. Our 20 mo old was getting fussy so we asked for a small plate of French fries, which also, never arrived. 40 min later our food arrived and once again, just like before, it was COLD. I ordered a hot prime rib sandwich. Ridic! My daughters grilled cheese was blah with unmelted cheese, fries were cold, and my entree was missing the coleslaw. I politely requested it again, but it too was elusive. They took my sandwich back to the kitchen and nuked it. Seriously I cannot say one good thing about the quality of the food or service. Truth is, I will tolerate sub par service for a good meal, but everything from the iced tea to my stale bread and the undercooked and tasteless steak fries was beyond disappointing. Our toddler even refused the fries and he eats everything!! We spoke with manager after paying and she offered a comp. Umm no thanks but greatly appreciate the gesture. The mgr was a sweetheart and admitted our server was normally a bus boy but they got so busy they had to have him serve. A scheduling problem maybe? Anyway it just couldn't make up for the awful food. I would avoid this RR. We can't make sense of the good reviews. Only thing I can think of is its young people who are happy to get a meal from somewhere other than Wendy's. Personally, I'd rather have Wendy's.
How would this review be described?
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A: negative

Problem: The outside terrasse was inviting and pleasant, and the entire pub had such a good aroma and atmosphere that we were immediately drawn to stay for food. The service was sweet and cheerful if on the slow side, but as with many quirky Montreal places that is to be expected. I asked our server what she thought about the "Lapin du Colonel" and she said it was delicious but a bit "cochon", as in not on the healthy or light side. The rabbit came fried with a delicious sauce on the side, and a generous serving of the most gloriously creamy Mac and Cheese I've ever had in a restaurant. I had several glasses of orange juice and a glass of white wine (a humble but yummy Sauvignon Blanc) and it was a lovely early afternoon on one of the nicest streets in St Henri! It was a beautiful day and I will readily recommend this delicious pub any time!
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A: positive

Problem: This place is less than honest. We turned up on a Saturday evening at 7 pm, we were the only customer, afterwards, there were three more when we left. We ordered the dish "meat lover" for the hungry at 39.95-, which was supposed to include prime rib eye, Kobe chuck and Kobe rib eye". To our surprise, a waiter came up silently with a plate that has one row of meat undistinguished of any kind, Kobe or not, it all looks alike . next, it was worse when we tasted it, it was less than fresh, and for a hungry meat lover, it was a real bad experience that mad us run away. We then tried to stop by Monday at lunch time, to make our complaint, the manager duly took note and said he would review the camera in the kitchen and contact us, alas, we never heard of him again, so we assumed the the camera did not lie!!!!
How would this review be described?
OPTIONS:
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A:
negative