Problem: What would be an example of an positive review?

Answer: Every time I come here, I love it. The sushi rolls are good and they have cool pretentious names like "what the hell" and "who's your daddy" (I'm not gonna order a roll that's named "Jonathan" unless it's named after Jonathan Ogden). They also have a happy hour (cheap sushi, I'm in). Bento boxes for lunch are nice too. The only problem is they don't have all you can eat, but the prices are still reasonable, so I don't leave feeling like a fat whore.

Problem: What would be an example of an negative review?

Answer: Be Forewarned: This is not a luxury hotel. No hot/cold water to take showers in and foul smells! We had a group of people travel from Detroit to meet us for a very special celebration and rented out an expensive high-floor suite. The suite had two bedrooms, and ours was spectacular. The view was beautiful and we took a catnap before everyone flew in. That's was where the term "spectacular" ended and our collective nightmare began. Our other friends entered their room, and it smelled like someone took a dump, left roadkill, or died of vomiting. After waiting on the phone and being transferred several times, we finally found maintenance, who sent up "fog machines", to clear up the scent. More and more air scent/fog machines were sent up, but I'm sorry, this foul odor had found it's home - and it was in our penthouse. There simply was no way to get rid of this. So, their remedy was to split our group up. Problem solved, right? It's getting time to hit the clubs, so we jump in to take showers. Wait, the cold water doesn't work. What? Only hot water?! We even streaked across to the foul-smelling room to try the vacated showers - same problem. Again, we called downstairs, on the phone for 45 minutes explaining the situation, problem not fixed. They decided to comp us $75 TOTAL in spa credit. Really? Can this place be any cheaper? We rented an expensive high-floor suite, people! When we finally return for the night, low and behold, what can we expect to discover. Our key cards don't work and we're locked out of our rooms for close to an hour. At 4AM! in the morning!!! This time, no comps, no apologies, nothing. We spent the entire day trying to reach a more senior manager, thinking that this was just poor judgement in lower management. However, we never received a telephone call back and we discovered he was there the entire day. But not tomorrow, how convenient. There was a record of complaints...he could have done something to rectify the situation. To top it off, our showers still weren't working, even though they had maintenance come throughout the day. We met some of repairmen, and they confessed that this is a problem throughout the entire property, not just our problem. They can't figure out what the issue is. At this point, I want to call the Better Business Bureau. How can they be allowed to operate? So in summary, here are the issues, which are big for a "luxury hotel": 1) No running water to take showers in, unless you want to get scalded. 2) Potentially foul odored rooms 3) Key cards that don't work. (How is this possible in today's age of technology?) 4) You know when you've hit rock bottom when maintenance admits there's a problem with the hotel's showers. 5) Most terribly, inexcusable service to rectify issues across the board. If you're feeling lucky in Vegas and want to gamble, then roll the dice and stay at the Palms Place. You might end up with a functional room, with basic running water and access to your room. You just *might* have a great experience. For all others who want to save their money, to actually play in the casino, stay somewhere else! UPDATE: On our last night, I finally received the contact information for the director of hotel operations, who immediately responded to my email and set up a call for 8am right before we were leaving Vegas. He had not been advised of these problems, which is a problem in itself. After a 20 minute conversation of confirming the complaints, he offered to help us out any time for future stays and comped our entire room charges. The bottom line: While it was the least he coud do, I'd rather paid for what I expected. Time means more than money to me, so I was left with a bad taste in my mouth. I won't be gambling on staying on this place any time soon.

Problem: What would be an example of an positive review?

Answer:
I think Ishi is an unnoticed gem in the Charlotte sushi scene; I go there a lot and the food is always of consistent quality and they have a BIG variety of rolls. They're also one of the few restaurant in Charlotte that serves simple but quality hibachi entrees at fair prices, and fast! I have to rave about their sushi because Ishi does not come off as a fancy, high-end sushi bar, but their rolls are fantastic! They must have a good chef because the special rolls are well put together and delicious, plus they are always tightly packed with perfectly cooked rice. Cold ingredients are cold and fried rolls have just the right amount of tempura. ALSO the presentation is great, the plates are always beautifully arranged and decorated! If you get hibachi, the shrimp sauce is not too runny and the meat is cooked to order and cut into small pieces rather than huge chunks. The meat and vegetables always taste fresh. Their prices are extremely fair--maybe even a little low--for the quality and quantity of food they serve. The building they're in now seems a little too big for them and is poorly decorated; but like I said, this is not a high-end Asian steakhouse so maybe you should expect as much. The facility is usually pretty clean and the booths/tables are in good repair. My only complaint is that the service is generally AWFUL. Their servers are obviously untrained and can get very obnoxious; when they hand you the menus (which, by the way, are paper ad sometimes re-used a few too many times before they are tossed) they expect you to know what you want right away, then come back too soon and repeatedly to nag you about your order. Usually the food is ready promptly, but once I waited 40 minutes for a simple sushi order while my boyfriend's hibachi meal arrived quickly--he was done eating before my food even got there. A few of the employees are very friendly, but most of them don't seem to care about the customers at all and it shows. So: great food, lots of variety in the sushi, but get it to go if you don't want to deal with the shitty waiters!