Problem: What would be an example of an negative (OPTIONS:
- negative
- positive) review?

Answer: Buffet sucked!! over priced and yucky food. They also lied to us repeatedy. They said a table was unavailable then gave it to the next group. Told us they ran out of crab but continued to serve others. Mis-billed us several times. When we pointed out an error on our tab, they returned with a new tab with false drinks. Clear fraud.

Problem: What would be an example of an negative (OPTIONS:
- negative
- positive) review?

Answer: I'm with Barry W. Housekeeping: you need to get your act together because when I checked into my suite today, I was mortified. You should be too. Refer to my pics. I called for the Executive Manager of Housekeeping, who arrived with two other staff members. It took no fewer than seven phone calls because apparently there was also a technical difficulty with my telephone. Read: my phone was busted. Upon their arrival, I showed them the disaster zone and they agreed that the wet bar was filthy and in a whispered conference in the bedroom made the decision to change my room. Brilliant. I then had to wait around for Bell Service to transfer my luggage (and by now, the germaphobia and revulsion for the state of my room was joined by frust-arvation). Housekeeping professionals tsk-tsked and continued their hushed conference in the bedroom area, while I paced. They advised that had I any further concerns, I should contact Casino Services. Which I did. FD: "Front Desk, how may I be of service?" KD: "Hi. I have to change rooms because of unsanitary conditions and I would like to know what your protocol is to accommodate guests for the inconvenience." FD: "We change you to another room." KD: "Okaaay... My particular situation was extreme, and I'm just following up as Housekeeping suggested-" FD: "Ma'am, are you looking for compensation?" KD: "What?" FD: "I can offer you a $50 food credit." KD: "Uh, I'm pretty sure there was more than $50 worth of food scattered about my wet bar when I checked in. If this is how you keep the rooms, where I can see everything, what makes you think I want to eat in your restaurants?" FD: "Ma'am, I can give you the $50 food credit, take it or leave it." KD: "Alrighteee, then. Thanks." I did speak to Ms. Shum, Assistant Front Desk Manager who was attentive, gracious, and glanced at the pictures I'd taken before settling on a more appropriate gesture for the inconvenience caused by the negligent Housekeeping Staff. She gave me her card and was rather professional about the incident. I continue to have requests to engineering get "lost in the ether" for an hour... my follow up call resulted in me holding in excess of five minutes and then being asked to hold again. I told the Front Desk Rep that 90 seconds is the ceiling in a Hospitality Setting where you can respectfully ask for your guest to wait. Beyond that, you get back on the line, inform them that you will track down the answer and contact them. I'm stranded on Incompetence Island in a 950 sqft Suite of Despair. Send help.

Problem: What would be an example of an negative (OPTIONS:
- negative
- positive) review?

Answer:
I agree. They are very very slow. I went there one time and I shall not return. I waited in line for about 20 minutes, and this was the drive thru. Not sure what the problem was, but it needs to be rectified.