Overall very unhappy with the experience here. The hotel overall was nice enough, the room size and cleanliness were great, the outdoor decor is very dated but I guess it works. The pool scene was fun Saturday and relaxing Sunday. Now, the overwhelming negative: I booked a room for 4 (2 couples) on hotels.com for two nights totaling roughly $360. We were traveling from DC and stayed in a different hotel for the first two night of our trip. (Side note: that first hotel charged EXACTLY what I was quoted and pre-paid prior to our stay.) The website asked only for my name when I booked, as I only used my credit card info. Upon arriving to Valley Ho the receptionist asked for "any names of people who might be staying with me who may need assistance during the stay." Uh, sure, I'm obviously standing there with 3 other people--here are their names. As soon as I provide 3 names the receptionist informs me that there will be a $25 charge per "extra" person per night--so $150 total. Are you kidding me??? I booked a room for 4--it's 2 double beds--no one is "extra"! This was almost a 50% up charge from what I was quoted online which is RIDICULOUS! Add to that a $13-something per day car parking charge and you've got a total ripoff that would ruin anyone's impression of this place. Oh, there's more. We went to the pool both days and ran a tab, which we soon discovered included fraudulent charges! Whether other people gave our name to steal drinks or the bartender intentionally ran it up--it's completely unacceptable. I realize it gets busy at the pool bar and that the cocktail waiters coming around have lots of customers, but if we drank buckets of beer all day and there are separate margaritas on our tab that weren't ours we shouldn't have to pay for them! Despite loving Scottsdale we won't be back to this hotel. It wasn't our first stay here but it was just an awful experience due to billing issues and it'll be our last.
Is this review positive or negative?
Options: A). negative; B). positive;
Answer:
A).