Is the following review positive or negative?

unbelievable. thats what i have to say about scottsdale lanes this saturday morning. arrived at 11:15 am to bowl on the special for 2 hours for $13.00. was given a lane by a very unprofessional person at the counter. (customer service is not there specialty). went to lane 21 and started bowling. bowled a few games with my new ball, then whamo, the ball doesn't come back. on lane 22 was another person bowling and whamo their ball doesn't come back. both balls are stuck in the pit and not returning to the rack on the lane. i went up to the counter and told them that both balls have not returned and the person at the counter said" i'll tell the manager. waited l0 minutes, nothing happened. finally the manager(a large woman) goes back to retreive the balls. waited 10 more minutes and she finally comes back, and states "sorry i can't get the balls out of the pit. i tell her to get the mechanic to get them, and she says, "i don't have a mechanic today to do that". unbelievable, what kind of bowling lanes don't have a mechanic on duty on a saturday. she tells me to throw another ball down the lane and all the balls will return to the rack. so i throw a ball down the lane . the woman on lane 22 also throws a ball down the lane. now there are 4 balls stuck in the pit on lanes 21&22. again i tell her 4 balls are now stuck. she gets upset and calls the mechanic on her cellphone. she goes back to retrieve the balls and finally after 37 minutes of waiting, the balls finally return to the rack. she comes back to my lane and says she is sorry about the delay, nothing more, nothing less. i tell her i'm not happy about the delay and she again states she is sorry, but is not willing to do anything else to please me or the person on lane 22. i tell her i'm done bowling and i want my money back. she walks away, and tells me again that she is sorry and i'm not getting my money back. talk about lousy customer service. the people that work here don't know what the word ''customer service'' means. what a terrible place to go bowling. this place has terrible customer service and lousy employees that work there. never again will i ever bowl there again, but i'm telling everyone i know about my experience.
negative