Choose your answer: is the following review positive or negative?

We came in here on a Sunday night and had the worst experience EVER. I love cheesecake factory but the service was horrible. We waited for 45 mins for our table, got seated & waited another 20 mins to get greeted. Our food came out cold and the server never came back once to check up on us once he delivered our food. We complained to the manager and he was nice enough to comped our dinner and apologized to us.

OPTIONS:
(a). negative
(b). positive
(a).