We go to vegas about 6 times per year. We have seen our share of hotel/casinos, both good and bad. This was our first stay at Planet Hollywood, and most likely our last. Here's the brief version for you skimmers: If you can get a room at a reasonable rate here, and are the type of vegas visitor that only needs a place to crash after going hard all night, by all means, go for it. If you are more discerning visitor, who cares about comfort and wants the feeling of being pampered, you should probably settle in and read on... Stay dates: April 19-21, 2013 After sitting in traffic out front on the strip for about 12-15 minutes, we circled the block looking for the parking entrance. We discovered it is actually on Harmon. We saw no signs on the strip directing us to where the entrance is. Arrival and check in were smooth enough. Valet was quick and friendly, as was the front desk. I was happy to see a designated check in line for Total Rewards Platinum players and above. No upgrades were available, so we were only able to get our reserved "Resort Room". So far, so good. Upon arrival in our room, I notice a large foyer, void of any type of furnishing other than a large mirror on the wall. They tout these Resort Rooms have additional space, but what good is additional space when you do nothing with it? Not really a complaint, just an observation. To my right is the large bathroom, dual sinks, oversized tub, and separate water closet, all as advertised. The main room seemed underwhelming. A typical desk, a 2 chair seating area with memorabilia table, and an entertainment center/closet/dresser. Closet and drawer space is in short supply. 2 drawers and probably 7-10 hangers in the closet. Kind of odd for a "Resort" room. Don't most people stay in a resort for nearly a week? Where would they put their clothes? The bed was a little on the firm side, but not bad. Room was quiet, with minimal disturbances in the hall. After the 4 hour drive, I flop in the purple oversized chair in the sitting area, and am shocked how uncomfortable it is. Sinks way too low, no back support. It's almost as if the cushions are missing. Probably the worst room chair ever. I head to the bathroom to wash up and get ready for the night ahead. While washing my hands, the sink starts to back up almost instantly. The drain was very slow. How does this happen? Housekeeping doesn't notice while cleaning the sink? Or do they not give a shit? I am going with the latter, because when I turned off the water I noticed a long blonde hair wrapped around the handle. We head down to the casino. First stop: Yolo's. Decent tacos with the casino floor price tag. $15 gets you 3, $16 gets you a build your own margarita. You probably can't get out of here for les than $100 for 2 if you have drinks, $60 if you don't. Service, drinks, and food quality are good, no complaints here, really. I actually liked Yolo's. The casino has a good selection of slots, and many $5 minimum tables. Dealers and pit staff were good and friendly. Cleanliness was sorely lacking in the slot areas. Many full ashtrays, empty beer bottles and cocktail glasses. Again, was happy to see a special line for Total Rewards Platinum level players and above for the casino cage. A feature that seems to be dying out across Caesars properties, usually reserved for Diamond and Seven Stars players. Saturday morning we prep to head out to do a couple things around town. Shower water pressure is weak, but water temp is consistent. Towels and amenities are fine. We have 2 sinks, but can only use 1 due to the slow drain on the other. We head out and board our elevator to find more common area filth. An egg mcmuffin wrapper on the floor and an obvious orange juice spill, which was there long enough to be almost dry and sticky. Are any of the cleaning staff paying attention here? Probably not, because when we came back later in the day we wait to board our elevator and again, filthy common areas. As a matter of fact, a pair of men's boxer briefs were laying on the floor in the north tower elevator lobby. Really? Underwear? On the floor in a common area? What an absolute disgrace. This is the point where my opinion of PH finally goes from "not bad" to "what a dump". We had a long Saturday night in the casino, and Sunday morning was unforgiving. We opted for room service for breakfast. Another huge disappointment. I had a chicken hash and eggs that was totally disgusting. The chicken seemed like leftovers that were microwaved and dried out, tossed together with frozen fried "breakfast potatoes" and topped with 3 eggs. I should have gotten an omelet, but the menu description for this item was pretty appetizing. The reality, not so much. I was really looking forward to a stay at PH, but was sadly met with disappointment at every single turn. The positives were far outnumbered by the negatives, and I will not be returning. My advice would be to stay away, there are much better options in Las Vegas.

negative

If I could pick NO stars I would, unfortunately I don't have that option. this place is ridiculous. Waited over 25minutes for chicken. People working at the cashier didn't even bother telling me it would take long. My whole family ate before I got my food and it was cold. This place is a complete joke of Filipino food. Do yourself a favor and cook at home.

negative

Have gone here on a few occasions now because of Yelpers and have not been disappointed at all. LOVE the Fries w/Carnitas, they are the bomb!! Their burritos are very good, my niece who is finicky loves them and their tortas are yummy. Just wish the salsas were spicier cause they are very mild to me, even the Habanero that you have to ask for at the register is mild but oh well, still delicious.

positive

Although I am from out of town, is this place really good to people?? Honestly, I've had much much better cajun food. The reason this place event gets any stars is because my waitress was very nice and patient. I ordered one pound of shrimp with the medium house sauce, grilled sausages also with their house sauce, cajun fries, and sweet potato fries. My shrimp came in one bag (not double bagged, like every cajun restaurant I've been to) therefore, the bag was leaking sauces. This would not be the problem if there was more sauce to begin with. There was barely any cajun sauce, therefore I had to ask for more. Their sausages were burnt. Their cajun fries were just regular fries with a few sprinkles of seasoning. You are NOT provided with bibs or containers to put your shrimp shells in and you have to ask for limes. I could go on, and on about everything wrong with this place! It is no wonder this place was so dead on a friday night. I only resorted coming here because Hot and Juicy Crawfish had a long wait.. but next time I'm in town, I am definitely not coming back here and I'm heading to Hot and Juicy!
negative