Read the following article and select the best answer. Article: A taxi driver taught me a million dollar lesson in customer satisfaction and expectation. Inspiring speakers charge thousands of dollars to give his kind of training to business managers and staff. It cost me only a$12 taxi ride. I had flown into Dallas just for the purpose of calling on a client. Time was important and my plan included a quick turn-around trip from and back to the airport. A clean taxi pulled up. The driver rushed to open the passenger door for me and made sure I was comfortably seated before he closed the door. As he got in the driver's seat, he mentioned that the neatly folded Wall Street Journal next to me was for my use. He then showed me several tapes and asked me what type of music I would enjoy. Well! I looked around for a "Watching Camera!" Wouldn't you? I could not believe the service I was receiving! I took the opportunity to say, "Obviously you take great pride in your work. You must have a story to tell." "You bet," he replied, "I used to be in Commercial America. But I got tired of that, thinking my best would never be good enough. I decided to find my right position in life, somewhere I could feel proud of being the best I could be. I knew I would never be a rocket scientist, but I love driving cars, being of service and feeling like I have done a full day's work and done it well. I evaluated my personal property and, I became a taxi driver! One thing I know for sure is that to be good in my business I can simply just meet the expectations of my passengers. However, to be great in my business, I have to go beyond the customers' expectations! I like both the sound and the return of being 'great' better than just getting by on average. " Did I tip him without hesitation? You bet! Commercial America's loss is the traveling folk's friend. The taxi driver taught me a great life lesson: Go an extra mile when providing any service to others. And there is no good or bad job and you can make any job good. Question: Why did the author look around for a "Watching Camera"? - Because he was afraid he would be photographed in the cab. - Because he was worried what the driver could be up to. - Because he was amazed by the way the driver was treating him. - Because he wasn't interested in the tapes offered by the driver.
Because he was amazed by the way the driver was treating him.

(Question)
Read the following article and select the best answer. Article: Barefoot Traveler is a tour agent that specializes in diving holidays,tailor-made to your own needs.The most popular destinations include Bonaire,Tobago,the Bahamas, Maldives,Oman,Seychelles and Thailand. Our friendly and knowledgeable staff,who are qualified divers themselves,will be able to advise you on the best destinations for your requirements. Whether you want to learn to dive,further your diving qualifications,continue to discover the underwater world,or simply relax on the beach,we are here'to help organize your holiday. We are happy to satisfy single travelers and offer special discounts . Group discounts are offered to groups of eight or more travelers and tailor-made packages are available for Dive Clubs. We also offer a series of diving liveaboard choices throughout the Caribbean.Indian Ocean and South East Asia.Liveaboards are very popular scuba diving holidays for those who want to access the best diving sites. Our barefoot luxury holiday brand is for those trying something a little more special,whether it's your honeymoon,anniversary or simply for more discerning travelers.We have a selection of 4 and 5 star levels which are the best in luxury holidays. Question: What's the author's purpose in writing this passage? - To give some advice on diving. - To introduce the popular destinations. - To teach diving skills. - To attract tourists.
(Answer)
To attract tourists.

Ques: Read the following article and select the best answer. Article: Why should you learn Sign Language? Do you want to improve your communication with a family member or friend who is deaf? Do you want to be able to communicate with deaf people in general? Would you like to advance in your career by being able to communicate in ASL? Do you want to be a Sign Language interpreter? Sign language is not just a random collection of gestures but a full-blown language in its own right, complete with its own grammatical rules. Each country or region has its own sign language, as different from each other as English is from Spanish. Each version of sign language is somewhat linked to the spoken language in its region. For example, American sign language does share similarities with English, even though it is its own language. The advantages of knowing sign language in addition to a spoken language are many. Communication becomes possible on many levels with the deaf community, with other people either hearing or not in any of the above situations, as well as many more. While other languages take years to learn, American Sign Language can be taught in a much shorter time period. It is one of the easiest languages to learn because most of the signs were developed to mimic the actual word or phrase it is representing. Even the alphabet signs look like the letters of the English alphabet. American Sign Language, or ASL, is the third most used language in the United States. Used by the deaf community, interpreters, and friends and family of the deaf. There are a lot of sites on the internet that not only shows you the sign with video, but will help you practice reading signs as well. Teaching even hearing babies sign language seems to be the fashion in recent years and for good reason. Communicating in sign language is fun and natural as babies naturally use body gestures in early communication. Teaching baby sign language actually appears to enhance the learning of verbal skills and brain development of the children involved. Question: Babies' learning sign language cannot _ . - help them talk sooner - help them walk sooner - increase communication at a very early age - enrich relationship with parents and the people who take care of them
Ans: help them walk sooner

Question: Read the following article and select the best answer. Article: When something goes wrong, it can be very satisfying to say, "Well, it's so-and-so's fault. "or "I know I'm late, but it's not my fault; the car broke down. " It is probably not your fault, but once you form the habit of blaming somebody or something else for a bad situation, you are a loser. You have no power and could do nothing that helps change the situation. However, you can have great power over what happens to you if you stop focusing on whom to blame and start focusing on how to _ the situation. This is the winner's key to success. Winners are great at overcoming problems. For example, if you were late because your car broke down, maybe you need to have your car examined more regularly. Or, you might start to carry along with you the useful phone numbers, so you could call for help when in need. For another example, if your colleague causes you problems on the job for lack of responsibility or ability, find ways of dealing with his irresponsibility or inability rather than simply blame the person. Ask to work with a different person, or don't rely on this person. You should accept that the person is not reliable and find creative ways to work successfully regardless of how your colleague fails to do his job well. This is what being a winner is all about -- creatively using your skills and talents so that you are successful no matter what happens. Winners don't have fewer problems in their lives; they have just as many difficult situation to face as anybody else. They are just better at seeing those problems as challenges and opportunities to develop their own talents. So, stop focusing on "whose fault it is. " Once you are confident about your power over bad situations, problems are just stepping stones for success. Question: According to the passage, winners _ . - deal with problems rather than blame others - meet with fewer difficulties in their lives - have responsible and able colleagues - blame others rather than themselves
Answer:
deal with problems rather than blame others