Hertz once again manages to disappoint. I've rented from them before for both personal and business and every time, I want to cry. I get to the rental counter after a long wait where the rental agent proceeds to talk, talk, and talk some more. I just wanted my rental car. He talks me into upgrading to a Mini Convertible which I thought might be a fun experience. Then we move onto insurance, additional drivers, and gas. As someone who has rented many, many cars for business, I know the drill and I knew what I wanted. The best part though was the gas - I told him about seven times that I would refill the tank myself knowing full well I would not be using a full tank on the trip. After a full five minutes of discussion we agreed that I would....fill the tank myself. The convertible was actually broken and a call to Hertz at the airport did not yield a phone call back. So, we basically had an oversized sun-roof. When I went to return the car, the woman who received the car in the garage told me that the agent should have shown us how to operate the convertible and I should speak to a manager downstairs. It was only there that I found out the agent in the next window had test drove the car and confirmed that yes indeed, it was broken. I got my upgrade credit back but good grief - my best experiences for rental cars have been with Enterprise and Thrifty. Try them if you're flying into McCarran Intl in Vegas and need a car
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A). negative.
B). positive.
A).