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How to prepare for losing an ada claim as a business
Check to see if you received a warning letter.
Most claimants alleging you are in violation of the ada will send you a warning letter before taking legal action. The warning letter will usually identify the claimant as well as their attorney.
It may or may not detail the specific barriers that were encountered. As soon as you receive a warning letter, respond and tell the claimant and their lawyer that you are looking into the claim.