This does not apply to the veterinarians to your office but this applies to the front office staff at your clinic. This is my second time complaining about the front office and it is apparent to me that no changes have been made in which I was told last time I wrote on Yelp that you take complaints seriously! I am writing you today because I am extremely disturbed with my last visit to your office which was on the evening of Saturday December 10, 2011. My husband and I went to your office with our dog that was pronounced dead on arrival. Our dog was not sick and we have no idea how she passed which makes it so hard on us. Dr. Tascon was very professional and answered all of our questions the best he could. He was also empathetic for our loss. In the room he was filling out the paperwork for our dog to be cremated. On that paperwork it said the cost was $91 and Dr. Tascon also told us it was $91. Well when we went to checkout, obviously very sad about our loss, we were told the cost was $125. My husband said that he was told $91 and the girl said well the cost went up and it is not my fault billing hasn't updated the paperwork. Dr. Tascon overheard and stayed at the counter and the girl then gave the paperwork to the girl sitting directly next to her and said can you do this and she said mumbled something. I don't know verbatim what was said because again I just lost my dog Bella. The cost was adjusted but really what poor service from those two girls! I just cannot believe how your front office has in the past and continues to be bitter and obviously not customer service orientated. I don't know if you don't pay them enough or if they are treated poorly that they have such a poor attitude! Certainly in this economy you can find individuals to work for you that are friendly and courteous. I don't expect the front office to be professional but I do expect them to be nice! I am sorry for any of you front office workers at that office that are nice.
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negative

The 2 for 1 burger coupon brought us in. The delicious burgers and fries will bring us back! Burgers are all served a la carte at about $6 to $7 dollars each. My husband ordered a basic cheeseburger and was singing it's praises until he tried mine- the weekly special Kentucky Bourbon burger, which he declared blew his cheeseburger out of the water. SO FLAVORFUL! Brews Brothers- make this one a full time menu item!! We ordered the family size fries to split ($4.99) and the portion was more than enough for two people. Fries are FRESH- you can watch the cooks cut up the potatoes! We added a cup of beer cheese sauce for dipping- YUM! The variety of beers on tap was great- but we both agreed that there wasn't anything TOO unique (but since the tap seems to change frequently, I'm looking forward to seeing an updated list next time we visit). We were in on a Friday night, and it was nearly a full house. But we ordered and had our food within 10 minutes or less! One thing I will mention is that we were dining with our 3 month old baby and brought her in in her car seat (Hey- new parents need to get out every once in awhile!). There is only one "regular" table. The rest of the seating is high top tables and at the bar. So not necessarily baby, kid or wheelchair friendly. We'll definitely be back- but will likely arrange a babysitter, or come on a less busy weeknight.
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positive

Any amigo of Ricardo's is an amigo of mine. I stopped here for a late lunch because the place looked local and authentic, unlike the bright-and-shiny Macayo's down the street. The hot-tortilla scent wafting through the door was so enticing that I was not off-put by the "Cash Only -- Sorry" sign but did another loop around town to find a bank and get cash. Ricardo and his amigos had me at "free chips and salsa." It is rare in Phoenix to get fresh, hot chips. The salsa is salsa: it's the taco sauce-esque kind. The chips are so delightfully hot and crisp and salty that this scarcely matters. Beef fajitas were excellent: the beef was juicy, the onions were caramelized, the guacamole was splendid with avocados, the tortillas tasted fresh. Heck, the beans tasted fresh. And I ate the rice. I ordinarily abhor the rice. All this, with friendly and cheerful service, was only $9.95, when it would have been $14.95 in Phoenix and probably delivered blandly and sullenly as well. This is "comfort Mexican" food -- and by that standard, it's better than the vast majority of what I've tried in Arizona.
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positive

Slow, absolutely the worst. Horrible communication skills and customer service. I wouldn't imagine In million years how inconsiderate people in the auto business could be.
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negative