We got to the room and the toilet had been used (urine in the toilet still), soap and shampoo still in the shower, and coffee still dripped in the pot. Simply unacceptable in my eyes. I called and complained and the first manager didn't even compensate me. The second day I called again (found the coffee issue) and the manager gave me my $10/night upgrade fee back. Come on, that's all you do for your guests after some royal mess ups like the above? As a frequent VEgas traveler from LA, I know I won't be going back to Harrah's with that type of service. Been going to Vegas twice a year for 20 years and this was my first and LAST time at Harrah's.
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negative