How might one describe the sentiment of this review?
just got off the phone with a lady from construction junction. normally, i have had the best experiences there. . . all have been very cooperative and helpful. but, i guess they are so successful that they are becoming arrogant. here's the rub: my hubby sent me a picture of a chandelier they had; i did not see the picture until 30 minutes later; by then he had left the store. i called to BUY the chandelier over the phone. this has been done before (we WERE construction junction junkies). the lady adamantly refused to help me. she adamantly refuesed to even listen to a description of the fixture! she gave the following excuses:" well, if you have been here in the last 12 years, you know how this place works"; "I can't go back there and try to find out what you want"; "i am the only one on the floor"; "this is first come, first serve"; "if your husband comes in and it is still here, then we'll sell it to him" "how will i know which one it is - we have so many back there..." .... i could hear the smirk in her voice as she enjoyed blowing me off. . . i even offered to send her the picture my husband sent me via email - she refused. keep in mind, i wanted to pay for the item. my husband cannot go back to construction junction today. . . most likely the item will be gone. . . it would have been nice had this sales agent been more helpful - especially when it was clear how badly i wanted to buy the fixture. she did not express any concern whatsoever for my requests: (like, so sorry, i can't help you at the moment, please call back and i'll try to accomodate; give me a brief description and i'll try to find it... etc.). sometimes, even if you can't accomodate someone, it's how you say it that makes all the difference. construction junction will implode if it begins to treat its customers indifferently.
negative