Detailed Instructions: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
Problem:Stayed at Fairmont Chicago Millennium Park and it was not a good experience. The room had been cleaned in a haphazardly fashion and was not pleasant to walk into. When I called the service desk for more towels to be brought up into the room, it took an exceedingly long amount of time for them to be brought up, and the woman who delivered the towels was as rude as can be. Will not be staying at Fairmont Chicago Millennium Park again.

Solution:
negative