Read the article and select the best answer. Article: When you were looking for a reliable, honest auto mechanize, how did you find him? Before you went into that restaurant you recently tried, how did you know that it served great good? If you are like most people on the planet, you want to lower your risk of a big ugly surprise so you asked people you trust to refer to a business they trust. Marketers call this friend-to friend recognition of business "word-of -mouth advertising. When you do a treat job for your customer for a band job, people are going to talk about your business. Unfortunately, because we humans seem to feel negative emotions more intensively than positive ones, there're more likely to tell more of our friends about bad experiences with busyness than positive ones. Understand this: customer believes their own experience. You can't make them believed that your company is wonderful when they felt they were treated badly. So, to get positive word-of-mouth going for your business in this service- based economy, you've got to do a really outstanding job for everyone, exactly. And when you do, you build a great reputation. That takes time. But it forms a close link with your customers in a way that no advertising and no promotional coupon ever could. The good news is that because there are so many different businesses chasing after your customers' money, people want to know whom they can trust. So people are going to be talking about you. Create a free sales force for your business - an army of delighted customers who tell everyone that they know how good your company is to do business with. That's great antidote to _ . Question: When you do an outstanding job in service, you will surely _ Options: A: Make more money than you expect B: Have a mutual understanding with your customers C: Build a great reputation immediately D: Earn your fame as well as advertise for your company
D

Read the article and select the best answer. Article: Some people do not like anything to be out of place; they are never late for work; they return their books to the library on time; they remember people's birthdays; and they pay their bills as soon as they arrive. Mr. Dodds is such a person . Mr. Dodds works in a bank, and lives on his own. The only family he has is in the next town :his sister lives there with her husband, and her son, Mark, Mr. Dodds does not see his sister, or her family, from one year to the next, but he sends them Christmas cards, and he has not forgotten one of Mark's seventeen birthdays. Last week Mr. Dodds had quite a surprise. He drove home from the bank at the usual time, driving neither too slowly nor too fast. He parked his car where he always parked it, out of the way of other cars, and he went inside to make his evening meal. Straight away, there was a knock at the door. Mr Dodds opened the door to find a policeman standing on the door-step . "What have I done wrong ?" Mr. Dodds asked himself . "Have I driven on the wrong side of the road? Has there been some trouble at the bank? Have I forgotten to pay an important bill?" "Hello, Uncle ," said the policeman," My name is Mark." Question: From the passage we know that his sister _ . Options: A: lives in the next town with her husband and son B: is the only member of the family that he knows C: never writes back to him D: has a small family: a son and Mark, her husband
A

Q: Read the article and select the best answer. Article: We're trying to decide where to go on our vacation this summer. We usually go to Lake Arrowheads for a few weeks, but we'd like to go somewhere else this year. We're tired of doing the same thing summer after summer. Some friends of ours suggested us go to Hawaii. That would be wonderful. I' m sure we would enjoy a trip like that, but of course it's impossible. First, it would be rather expensive, and second, there would not be enough time. If we're lucky enough to save some money between now and next summer, and if I'm lucky enough to get four weeks of vacation instead of two weeks, maybe we can go to Hawaii next year. In fact, if we wanted to plan a trip like that, it would be good to stay home and not to go to any place. That's one way we could begin to save some money for next year's trip. Also, if we were to stay here, I would like to work instead of taking two weeks off: then maybe my boss would suggest that I should be given four weeks' vacation instead of two weeks. Question: The writer _ to spend his summer vacation this year Options: A: is going to Hawaii B: will go to Lake Arrowhead C: has decided to go somewhere D: hasn't decided where to go
A: C

Question: Read the article and select the best answer. Article: Early risers are most likely to be healthy, wealthy and wise, according to the old saying. But those who are early to bed and early to rise do not always have advantages, researchers say. They have found that night owls are generally brighter and wealthier than those who are able to get up early in the morning. Experts from the University of Madrid carried out tests on around 1,000 teenagers and found that those who preferred to stay up late showed the kind of intelligence to find good jobs and earn much money. Larks or "morning people", however, often get better exam results, possibly because lessons are held at the wrong time of day for night owls. The researchers examined the habits and body clocks of the young people to determine whether they liked to stay up late and sleep later in the morning, or preferred to go to bed early and were at their best state in the morning. School performance and problem solving ability, were judged and test grades in the major subjects were also taken into consideration. Jim Horne, professor of psychophysiology at Loughborough University, said: "Evening types tend to be the more creative types, the poets, artists and inventors, while the morning types are considered to be civil servants and accountants . " Question: In Jim Horne' opinion, Larks may choose to be _ in the future. Options: A: inventors B: artists C: poets D: civil servants
Answer: D

(Q).
Read the article and select the best answer. Article: How can you tell if someone's lying? The answer is, they're probably not. Traditional economics says that people are rational beings who will lie if it's to their advantage. A recent university study has shown that, actually, we're pretty honest --especially when we're at home. Researchers in Germany phoned people at home and asked them to toss a coin. There was a strong financial incentive to fake the result: if the coin landed tails-up, the participants would receive money or a gift ticket, while if the coin landed heads-up, they would get nothing. Because they were on the phone, they knew there was no risk of getting caught if they lied. And yet people told the truth.Over hundreds of tosses, a coin will land tails-up roughly 50% of the time. In this study 0ver half the people asked (55.6%) said that the coin landed heads-up, which meant they would receive nothing. Previous studies had found that people were more dishonest. In those laboratory studies, 75% of people reported a winning coin and claimed a reward. So the research team thinks it's being in our own homes which makes us play fair, although it's not yet clear why. In fact both types of study show people are surprisingly reliable. Even in the laboratory, 25% of people turned down a reward by telling the truth. The researchers say this is because honesty is highly valued in human society.We care about our reputation and our sense of ourselves as respectable people. So lying has a psychological cost and it seems this cost is more important than the financialbenefits of lying . Question: Which of the following is TRUE according to the research? Options: A: There was no risk of getting caught lying if people were on the phone. B: The participant would receive nothing if he said the coin landed tails-up. C: The studies could help to correct the mistakes of the participants D: people would play fair and behave acceptably if invited to the laboratory.
(A).
A