Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

The stay at the Hilton Chicago definetely felt like a vacation. Sleeping in that big wonderful bed felt like I was at home! The accommodations and hotel are beautiful. I especially enjoyed the gym. The staff was friendly and helpful. I would reccommend this Hotel to anyone who is looking for a home away from home.

positive

This hotel was everything we were looking for. My mom and I were on a girls weekend out shopping trip and just needed a place to stay after a long day out. The Talbott Hotel was incredible. The rooms were very clean and spacious and had everything we needed. The hotel check in was easy and the guest services folks were awesome! They even gave us tips on great restaurants in the area. Highly recommend this hotel on your next trip to chicago!

positive

My family booked five nitghts at the Omni Chicago for our upcoming spring break. We took advantage of a pre-paid, non-cancellable offer. We subsequently received a "Bed & Breakfast" offer via email and immediately called the hotel to inquire whether we could switch our reservation (same dates, different offer). We called the 800' number and the customer services representative was so obnoxiously condescending and ignorant, we simply hung up. We had been looking forward to our vacation, but now I am not sure I made the right choice with this hotel. I should have paid closer attention to the reviews - the Ritz, the Four Seasons, and the Peninsula would have never treated us this way. I will post again after our stay on April 17th.
negative