You are provided with a user review of a restaurant. Your task is to classify the given review into two categories: 1) positive, and 2) negative based on its content.
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Question: Worst hotel experience of my life.In order to get the 'Advance Purchase Rate' they make a big point of saying they will take the full amount of your stay when you make the reservation. Except they didnt, they took it 3 weeks later which meant I had to monitor my account. When I checked in they charged me a second time for the full amount. I had to speak with 3 people before I got anyone who knew what they were doing. The attitude of the staff was annoyance that I was bothering them. They did not offer to cover any overdraft costs that I might incur due to their mistake but only agreed to do so after I spoke to them about it.Because of their incompetence and lack of customer service Ill never stay here again and Ill tell all my friends to avoid the place too.

Answer: negative

Question: I have been here twice: once for a la cart and once for AYCE. Both times, I found good value. For the a la cart, I had a teriyaki dish, and they made adjustments to my taste with no issue. The food was well done, and there was a lot for the price! When I returned for AYCE, I felt there was a really good selection. The food tasted good, and the service was good. I would definitely go bad. To top it off, it accepts Lyoness, so I got cash back with my meal! Bonus!

Answer: positive

Question: We live in the suburbs and used to frequent the Newbury Street location whenever wed visit the city, and sometimes drive down just to have a cup of coffee and one of the homemade Lebanese cookies the owner used to make. Well now that the cookies are gone and the Newbury place closed down we thought wed give the West Newton location a try. When my wife presented her LAroma loyalty card we were surprised to hear the person running the shop saying they dont honor 'cards with round punches, since anybody can make a round punch,' essentially insinuating we might be cheating -- for a cup of coffee??? Bad taste, no matter how good the coffee is. We will never be back.

Answer:
negative