TASK DEFINITION: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
PROBLEM: The Hyatt Regency Chicago hotel is perfecty located in the center of downtown Chicago. Whether you are going there for business or pleasure, it is in the perfect place. The rooms are large and beautiful and the ball room took my breath away. The wi-fi connection was perfect for the work I needed to do and the show at the Navy Pier was perfect for when I needed a break. Other hotels have nothing on the Hyatt. I just wish there was a Hyatt Regency in every city for all of my business trips.

SOLUTION: positive

PROBLEM: The hotel is well located, but the service is poor. They seem to cater to large conventioneers, with service more like a moderate chain hotel - not your typical Fairmont. There are too many specifics to outline here, let's just say that from the front desk, to the spa, room service which only got my order correct one-day, to housekeeping which didn't even clean my room one day (although they sent a manager to inspect the room because the housekeeper said she did clean the room. Yep, that's just what you want to come home to after 10 hrs of meetings! They did offer me a complimentary breakfast for my inconvenience! The hotel is large and many times between 5-7 pm there would literally be a long line of guests waiting for an elevator. I've stayed at this Fairmont twice. The 1st time I attended a conference nearby and the last time l chose it for the price. But it's not worth enduring such poor service. That was the last time for me.

SOLUTION: negative

PROBLEM: From checkin to departure a poorly run hotel. It took 30 minutes in line to check in because only one clerk was on duty. Another person, perhaps the manager, was in the back room but never came out to help the check in clerk even as the line grew. The hotels elevators are small resulting in 10 minute waits to get up and down floors,especially when 1 of the 3 breaks, as seems to be frequent occurence. After specifically asking for a room away from the elevators, I was assigned to a room directly across from them, necessitating another 20 minute wait in line. The room smelled of mildew and water dripped from the ceiling the first night. I requested a news paper be delivered to my room - it appeared on the morning and never again. Basically, the hotel is understaffed and poorly trained. Never again !

SOLUTION:
negative