You will be given a definition of a task first, then some input of the task.
In this task, you are given Yelp reviews. The task is to classify a review as "POSITIVE" if the overall sentiment of the review is positive or as "NEGATIVE" if the overall sentiment of the review is negative.

This hotel has stunning facilities, and nearly brain dead employees. The technology blows you away, the bed is the most comfortable I have ever slept in, the views from our 52nd floor room were stunning.

From the entry to the hotel, to the exit process after checkout, the service level was severely inferior. Allow me to list a few of the issues encountered over a 2 night stay.

If you come in via shuttle, no one greets you and takes you to your room. Most hotels of this caliber INSIST a bellman show you to your room. Not here, you are given a map and are on your own. Thus, forced learning about the high level of technology on your own. Daunting at first but eventually you get it. No one in the hotel can intelligently explain it, either.

Eventually our bags arrived separately, and this guy didn't know anything but how to carry a bag.

When you arrive at your room, it has the normal key less entry, but it also include a number of electronic indicators for ""Privacy"" and ""Service"" on the outside.

The housekeeping staff thinks the ""Service Light"" is ONLY to used make the bed in the morning. That included the manager of housekeeping on the 52nd floor. We allowed the service light to burn (without response) for 12 hours at a time, to refresh towels and other items used during mid day/evening showers. We NEVER got them replaced, except during the morning bed making. It was 114 degrees, so multiple showers daily, were mandatory. The staff either ignored the light, or
looked at the room, did nothing, and left the light on.

Upon arrival all the lights didn't work in the room, and it took 2 trips by maintenance to rectify manual switches that over ride the computerized controls. Apparently not on the housekeeping list. We also had to call for soap, discovered after the need arose during a midday shower.

Got charged for a ""birthday comp"" and probably wouldn't have caught it, if our room charges were more active the second day. BEWARE, the billings are very hard to understand and evaluate.

The computer system that controls everything crashed twice, causing the room to be ""dead"" and uncontrollable for 10 minutes at a time. No lights, phones, movable drapes, nothing.

The automated Check Out system also crashes. We always saw long lines at check out and couldn't understand WHY the systems wasn't being used. We couldn't check out via telephone, Internet or the in-room TV and tried for 50 minutes, almost missing our shuttle to the airport. It took the bellman at the pickup point to finally get us checked us out, and I never received a detailed billing via email as promised.

My wife was literally ""run over"" by the large gent seating us at the breakfast buffet, because he was too busy texting, while leading others to their table to notice her in his path. No comment or apology, it was like she didn't exist.

The food service staff in the buffet doesn't understand the need to clear dishes, glass plates from the table, or refilling fluids like coffee or water. We finally had to ""bus"" our own table.

The cocktail service in the bar is abysmal. They are more concerned about clearing glasses from empty tables (and there we a lot of empty tables), and replacing dead candles on them, then getting drinks to new customers. From the time we sat don't until we received our CORRECTED drink orders was over 20 minutes.

I spoke to the beverage manager, and while he was polite, he was nonplussed by our comments. You don't need to worry about getting drunk, the incredible wait between drinks will eliminate that fear. We watched other tables and they had the same issues as us.

BTW, our own ""dead candle"" was finally replaced 50 minutes after our entry, during the servers 5th trip to our table, to give us the bill. I think 2 Crown Royals for $46.08 (without tip) is a bit much.

This is a wonderful property, marred by incredibly inept management and execution of services. We've spent most of our travel in high end properties, and frankly if this one is rated 5 diamonds, its more because of the facilities, not the service... I gave it 2 stars because of the same reason, it deserved only one.
Output:
NEGATIVE