What is the sentiment of the following review?
Every time I stay here it seems as if the quality of this place is getting worse. Check in was quick and simple. I get to my room and I notice my room has two queens rather than the one king I had reserved. I call the front desk to see why I did not get the room I reserved on their website. They tell me that it is only a request and they try to accommodate you as much as they can. You know how you can accommodate me? By giving me the room I requested. I did get a "non smoking" room but it still had a smell of cigarettes inside. In fact the entire hotel smells like cigarettes. The room itself was alright. Granted I did not stay in it much except to sleep and shower. One thing that really made me upset was house keeping were talking loudly when they were cleaning the rooms. It is not fun waking up to a housekeeping smoking and joking outside your door. Check out had to be the worst of all. I went directly to the check out stand. The guy behind the desk asks why I did not stand in line and points to the check in line. I look behind me and there is no one behind me. Also the sign there says check in not check out. Common sense genius. I remember when I use to actually enjoy coming to this hotel. It seems like that was ages ago. Better customer service and a remodel of at least the rooms would not hurt.
negative