instruction:
Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
question:
I loved this hotel - reasonable for downtown Chicago, an older hotel with a great reno (a bit over-the-top design, but still very lovely and charming), clean rooms, and very friendly staff. They're also amazingly pet-friendly - they welcomed our 130lb Mastiff cross with a gift bag (treats and directions to an off-leash area), and even had a cute blackboard with visiting dog's names on it.

answer:
positive

question:
My stay at the Hyatt Regency was an experience that I'll never ever forget - not in a good way. Check-in was actually pretty easy and the clerk was pleasant. I went up to my room and looked around, all seemed ok at first. I was bushed so I flopped on the bed... ohhhhh noooooo! The bed was as hard as a military bunk from my Army days. But I was so tired that I just passed out. Of course I woke up with a back ache...great. I figured a hot soak in the tub would help my back so I plugged the tub, turned the hot water on full force, and poured in some shower gel. I put my foot in expecting some real heat - the water was barely lukewarm. I called the front desk but they were no help, the clerk just apologized. Frustrated at this point, I turned on the tv and switched on the air. I put my hand over the vent to see how cold the air was and I saw something slimy inside of the vent. It looked like a wet gray chunk of goop or something. I couldn't take anymore of this. I went down to the front desk and complained to the clerk. It seemed as though the guy was on something - he kept smiling as he apologized, no empathy as if he's used to hearing about the goop in the ac. He offered me a free night but there is no way that I'd stay at this place again - ever.

answer:
negative

question:
The Conrad has all the right stuff - great bedding, fancy decorations, beautiful lobby, etc. However, they are seriously missing the boat when it comes to customer service and attention to detail. When I checked in, I went to get a glass of wine from the minibar, only to discover that everything in the fridge was warm. I called for help and was cheerfully told that they would send an engineer right away to fix it. In the meantime, I said, great, but what about a cold drink? They proceeded to send me 1 glass of wine via room service, without asking me if this would be okay. I paid $25 for 1 glass of wine. The minibar bottle would've given me 2 glasses for about $33. Nothing was said to me about this obvious difference. When I called to complain, I was made to feel cheap. To me, it was not the money, it was the principle. The next morning, my bill showed that I had eaten something out of the minibar. I had not. I called, and they said that the automatic sensors in the minibar must have triggered something (duh - when the engineer came and took the entire fridge out of its compartment to fix it), and they took the charge off. They also took $10 off my room service bill, but I was still annoyed that nobody bothered to apologize or acknowledge the fact that I was overcharged. Also, when they fixed the minibar fridge, they did not replace anything in it. The guy said, it'll take a while for things to cool down. Oh, really? How about the warm beer, that was once cold, that will now taste disgusting? I guess they're saving that for the next person who checks into my room and has no idea. Another annoyance was that the lighted mirror in our bathroom did not work. When I plugged it in, it made 2 other lights in the bathroom go off, and then it never would come on. It seems that the Conrad thinks it can spend a lot of money to make itself look beautiful, without worrying about each customer's experience. I don't think they go into the rooms and check them out. And their sta

answer:
negative