Q: This place is great! They make pizza, wings, sandwhiches, salad and pastas, though I have only ever tried their pizza. They prepare a good variety of pizzas to choose from plus their slices are huge. So far I've had the pepperoni, pesto chicken, and buffalo chicken - all excellent (and great crust). They offer a "party pizza" which is 24". The place gets really busy during lunch hours and it may take awhile to receive your order, but there is plenty of seating. Just be aware of the idots that stand in front of the fountain machine. OPTIONS:
- negative
- positive

A: positive

Q: TERRIBLE. We travel often, rent cars often, this is by far the worst service and product we've ever received. 1. Long shuttle from the airport. (could be overlooked if it wasn't for the rest of this.) 2. NO RESPECT FOR CUSTOMERS. We arrived & there was about 20 people in line. There was 1 representative at the service desk. A couple more slowly came out & after about 20 mins they had 3 reps on. After about an hour we FINALLY got called up. Right away, a rep came to tell our rep he was now taking his break. There was now about 30 customers in line. 3. In Canada we don't have credit card symbols on our debit cards so we called ahead to make sure we'd be able to use our debit card for the deposit. We were told we could use this card so we didn't make other arrangements. They refused the card. They finally accepted a large cash deposit (after about 20 mins of arguing). We were told it would take 2 weeks for the return of the deposit which would be in the form of a check in the mail. 4. Because of the cash deposit, they refused to rent us the SUV we reserved. We were traveling with 6 people. The biggest car we could get held 5 people & wouldn't have held our luggage. They FINALLY decided they could rent us a minivan but they made sure we knew what a big favor they were doing us because this wasn't allowed normally. 5. Time we arrived: about 10pm. Time we finally left parking lot: 12am (TWO FULL HOURS). We even did the reservation online prior to our arrival. I've never had it take this long from any other company. 6. On the way back to the hotel we noticed a puke smell, but decided to wait until the next morning to return it. BIG mistake. It was hot & the puke smell was gagging us, even with all the windows open. We found puke all down the back of the seat in the middle row & on the back bench. We went back to exchange the car & they didn't have any! We had to drive with that all day. ABSOLUTELY DISGUSTING! We ended up walking most of that day. 7. My husband went back the next morning as soon as they opened. We got a new van. This one didn't stink. YES, PROBLEMS ARE OVER! 8. NOPE!!!!! THIS TIME THE BREAKS WERE SHOT! They were literally metal on metal. We didn't bother returning it, we just drove it. We'd spent about 4 hours of our time to get this stupid van, & we were done. When it was returned a 'note' was made about the brakes not working. 9. It's now 5 weeks since we left Vegas, no check yet, so my husband called to see how long ago they'd sent the return of the deposit. They hadn't sent it yet. They say they're issuing it now, but it remains to be seen if they do. THIS COMPANY IS COMPLETELY INCOMPETENT. NEVER RENT HERE! WE READ THE BAD REVIEWS BUT THOUGHT IT WILL SAVE US A BIT OF MONEY & THERE WERE A COUPLE GOOD REVIEWS. I'D HAVE FAR RATHER PAID THE EXTRA $100 TO GO TO A BETTER COMPANY! I'D HAVE PAID $500 EXTRA NOT TO HAVE TO DEAL WITH THAT NONSENSE! OPTIONS:
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- positive

A: negative

Q: I hate to do this, but after today's experience, I am at a loss... I don't even know where to start. I love going here, but something has to change. I always look forward to Essence...but today I just shake my head. I went to the counter to order my Hamburger with Cheese (and extra .85 cents) which is a new item on the menu which I have had before. I loved it the first time. I was not in the mood for a salad and I asked what I could do for a substitute and they said I could add potato chips for an extra dollar. I let that one slide and then I asked for an Iced Tea and if it could be in a to go cup and they said that they would have to charge me an extra .50 cents. I asked why and the girl at the counter said it has to do with refills. "But I get refills in my Glass, correct?" "Yes, but that is the way the owner has it." Now I am a little annoyed, but I try to get over it. My lovely luncheon date, the wonderful Sarah G thought I was in a bad mood, and then I explained my issues with the counter. I get my food...put my mayonaise all over it and then I cut into the meat...completely raw. (Please remember that I did not put the top part of the bun and lettuce on my sandwich yet) I cut into it in the middle just to make sure...and yep! Red raw meat....I went to the counter and explained my finding and she said that she will put it back on to cook a little longer. I explained to her that I cut into it and I had put the mayonaise on it...but she said she will take care of it. So I get it back...with the bun on top of my hamburger. I look underneath, and there is my cut up hamburger. I take the bun off and noticed that the bottom half of the bunch is extremely soggy. I also bite into it and it scorched my mouth. I don't know that they did, but it was completely unacceptable. On top of it, which didn't surprise me, the hamburger was COMPLETELY DRY. Sarah and I both noticed that the staff did not come by at all to ask how our food turned out. I went back up to the counter and told her that I couldn't even it my lunch. The girl said that the cook ASSURED her that it wouldn't get dry....and I told her that she was assured incorrectly. They did end up refunding my money...after the fact I noticed that I didn't get reimbursed for my cheese. (LOL) My Parfait was awesome...that was a plus...their desserts are always so yummy. Please Please Please Essence...I want to be able to come back next time and give you back at least 2 extra starts.... And by the way....I am still hungry OPTIONS:
- negative
- positive

A: negative

Q: Burger construction is poor. Nice decor but the food is poorly prepared and put together. OPTIONS:
- negative
- positive

A:
negative