Sentiment analysis: i've previously worked in f&b for over 10 years so i'm always a bit hesitant to leave a negative review. since my current job is almost kitty-corner to chop and wok, my boss and i have been ordering from there at least twice a week for months now with never an issue. today i called to redeem my buy nine, get one free lunch coupon and the girl who answered the phone took the order then started in with something about a $12 minimum for delivery (mind you i have placed single orders practically every sunday for the last two months with never an issue), when i told her this she put me on hold (if you call placing the phone on the counter so i could hear everything being discussed about me by her and the other employee she was speaking with - nothing bad was overheard, but it was clear she was either extremelly new or just had no idea what was going on) so she could figure out what to do. when she picked the phone back up she stated that the driver would agree to deliver it (the delivery driver "agreed" to deliver my food?), but there would still be a delivery charge which, oddly, was the difference between my order total and the $12 minimum. i replied that "i've always ordered and never had an issue and between the time it took for her to figure out what the punch card was and the hold time, just to come back and basically tell me i'd end up paying for my 'free' meal, i would find somewhere else to eat." when i hung up the phone i glanced at the time and it was at 9:57.. ten minutes to place a lunch order that i cancelled. now we always tip at least 20%, and on "free lunch card" day i always end up tipping whatever the total for the meal would have been for them to drive across the street. the money isn't the issue - it's the principal that is. before this incident i was able to look past the fact that my order had been wrong about half the time it's been delivered, enough to make it a joke when we open the "mystery bag" - but it's fine, i don't like to complain, so i just eat what i can out of the order. needless to say, i was able to find another restaurant nearby that delivered a pretty good meal and didn't hassel me at all. i will never knock chop and wok's food as it has kept us coming back over and over, and the owner has been nothing less than great everytime he interacts with us - however, it only takes one bad experience to ruin it. we all know repeat business is how restaurants survive - it runs like a well-oiled machine when jamie is there, hopefully he get the take-out employee's on-board with his superior customer service.
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negative

Sentiment analysis: Horrible....what happened??? Food is about the same as del taco. Beans were bland, taco were slightly warm, guacamole need a balance of acid and salt. Ceviches, uh no, just say poached fish with lemon juice. They said the chef is from Mesa grill, well now I know what Gordon Ramsey was talking about. As for the service and the restaurants standards? Water glasses were all spotty, silverware was spotty as well. Edges of the resturant was very dusty, debris on the floor, dirty tables, and as i was sat down the busser nor servera ever wiped the seat from the prior table. I seen my busser more than I did my server who may I add was either talking to Co workers at the bar or elevator. I guess the idea is to come to work and watch sports and chill out, thinking we will some tip. Better service at a local pub. What is the direction of this place to discourage people from coming in hope to send them to the new location? I have been here a few times from past to present and I understand every restaurant has its quirks, even the one I work at. But brunch has always been great, an affordable dinner before a show or event was alway good for a mexican restaurant. We have been back for both and since the change of a chef and what looks like to be managers this place is not worthy of a honorable mention from Al in his reviews. I know he has a soft spot for the owners, but I think he really needs to revisit. Or maybe it just too much tequila shots while he is here. Lol.
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negative

Sentiment analysis: So I guess its been a while since I stepped foot into a florist because I was amazed at what I have found. How many of us just order over the phone and have them deliver the arrangement and you never know what it even looked like right? I ordered over the phone with intention on picking it up myself and saving myself the $10 delivery charge and I'm sure glad I did. What ever happened to the country-bumpkin florists with everything roses and carnations??? Haha I'm sure they are still out there but not this spot! If this is how the florists roll nowadays then I must say we've come a long way baby. This place is full of unique, exotic and modern delights. Actual things that you want to keep watered and last a while enjoying them in your home/office. When I ordered over the phone Kara just asked me what I was looking for and she did the rest. Basically it was "from a man to a man" for sympathy of his wife passing. So it was masculine, vibrant, modern and gorgeous! When I went to pick it up I was so impressed. *See picture. I think I would rather know what I was ordering if it was from me but since it wasn't I just let her do the work and design. Seeing how it turned out I would say I would definitely trust Kara's judgement because she is great at what she does! Next time I order it will for sure be from here. Ask for Kara. You won't be disappointed! Thanks Kara!
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positive