Problem: What would be an example of an positive review?

Answer: Now this here was a good recommendation and a pleasant surprise. This location is literally a hole in the wall (or a small hallway through a wall). You have a tiny path to walk between tables squished up against the wall and the bar. Behind the bar is where the employees are cramped between the ovens and the cooking area/bar making stuff up for the customers and tripping over one another trying to maneuver around in that tiny space. Now...don't be distressed. It was actually a good experience. I stopped in after work by myself, pulled up a seat at the bar. A nice young lady from behind the bar came up to take my order. I had never been here before, so had some questions. Also, not being a huge onion fan (at least if they are really strong) I asked about the Porky, which aside from onion in the ingredient list, looked quite good. She assured me the taste was mild and I would not notice. I took her at her word and she was correct. I did not notice and enjoyed my porky. I got it along with a hard cider and garlic roasted "chips" (fries). All in all...I was impressed by the good service, very knowledgeable staff, and in general, good food. I think I might enjoy some of the other pasties(sp?) a bit more...but the Porky was good and quite flavorful. The fries...the garlic they baked them with didn't really stick...so it was hit and miss...but overall...still good. My only complaint really was by the time I got a beer, meal, and fries, it was nearly $20. $7+ for the entree, $5 for the cider, and ~$3 for the fries. Somewhat pricey. But otherwise, good. Top-notch service.

Problem: What would be an example of an positive review?

Answer: WOW! this place is sooo good, stop by and grab a beer and pasty. They have a good selection of English beers to go with the array of pastys available. These things are like big hot pockets and they are delicious! Did i mention $3 car bombs

Problem: What would be an example of an negative review?

Answer:
I used to love this place, the guy who ran it was cool, honest and helpful. After today's initial experience with this new counter guy, I was hesitant to leave my car, but will likely not be back.... The service ended up being okay, but like I said, whatever it was about the new front desk guy, I felt like I was being talked down to and like I was on the verge of being shammed. The place used to be open on Sunday's, due to staffing at the moment they are not, so don't even try to book an appointment on line for Sunday, they will redirect you. I think I am going to find a new place to do oil changes and car tune ups...sad, I used to love going here.