Choose your answer: is the following review positive or negative?

Tan Factory has terrible/no customer service. When trying to get an issue resolved girls who work there say "I can't help you and my manager isn't here" When you ask where the manager is they say "he's off, he'll be in Monday." I played phone tag with a manager for over two weeks. When I finally talked to him to resolve my issue he was not helpful and rude. He told me he had to call corporate accounting to assist me. He called back and informed me that he couldn't get ahold of accounting so he'd just go ahead and refund. If he had the ability to refund me initially, WHY DIDN'T HE JUST SOLVE THE PROBLEM. Beds are decent, but you could find somewhere with the same quality beds and better service easily. Terrible. Awful. Don't go here.

OPT: a). negative. b). positive.
a).