Sentiment analysis: Overall very disappointing experience. Room not as nice as rest of hotel appeared, though the bed and pillows were very comfy. Towels were pretty thin and yucky. Coffee in the room was TERRIBLE. We purchased a in/out parking pass for $22 which was supposed to be good for whole stay, but ended up only working one time, and when we went to leave the garage after checking out, the machine declined our card and we had no choice but to pay $12 to be allowed to exit! I called the desk for assistance and to get a refund on the $22 pass, but the woman (who had such a thick accent I couldn't understand most of what she said), stated that we would need to either fax or scan and email a copy of the $12 receipt we had to pay upon leaving and only then could she give a refund! SERIOUSLY? Who would make something like that up, and it's not like it's hundreds of dollars, it's 22 bucks. She tried to give me the email to send it to, but I couldn't understand her, so I gave up. She said I could call back later to get the address if necessary, but honestly it just seems like more hassle than it's worth at this point. VERY DISAPPOINTED in the staff's ability to be helpful at this hotel. It is nicely located for the sporting venues, Market Square, and not far to Southside where we went to see a movie. Also the garage is very conveniently located, but just don't buy the pass unless you want to be let down!
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negative

Sentiment analysis: I kept hearing good things about the place, and they're popping up all over Phoenix, so I decided to give it a try. I was not impressed with the place. $11.78 for a bacon cheeseburger, regular fries, and regular drink (the smallest portion of fries and drink. The burger was two patties, for a total of 7 ounces of beef. Seems a little high for a fast-food quality meal. The beef wasn't bad - cooked well done but still a little juicy. It didn't have a lot of flavor, which puts it behind places like Fatburger or In-N-Out, and well behind places like Fuddruckers or Islands. With so many topping options, it was a little disappointing to not have a cheese option - the American cheese they used was a little greasy. It would have been nice to be able to choose, at least from the mainstream cheeses like cheddar and swiss, maybe even pepper jack or mozzarella. I ordered it with lettuce, tomatoes, and grilled onions, each of which was better than the counterparts at In-N-Out, and probably on par with Fatburger. They were reasonably fresh-tasting, but not "good burger place" fresh. The fries were really not impressive - I probably should have ordered the cajun fries, maybe then they would have had some decent flavor. The free peanuts were a nice addition, but it's strange to have a place with shelled peanuts but no place to put the shells. The places I've been to with buckets of shelled peanuts either have something like a bucket at each table, or you just throw your shells on the floor, kind of adding to the decor - this place didn't do either - not really a big deal, but just seemed a little strange. Overall, I'd say the place is overpriced, a little bland, and definitely overhyped.
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negative

Sentiment analysis: I took my little car here because I've gone through 2 antennae losses while taking my car to other car washes...and replacing my antenna is NOT cheap. I searched for hand car washes in my area...and came up with this place. I do like it a lot. The only thing that makes me dock it a star is the fact that they advertised a car wash for $17.99 but was charged $18.00 on my card. I asked the guy and he said, "It's 18." Then they need to state that. It's a difference of a penny, but I know for some people it really is something they will fight you over. I won't, but I think it's a bit of false advertising. Had to get that out there in case anyone decides to ever come here. I do like car wash -- absolutely ZERO auto car wash thing where they rinse and then wipe down, claiming it to be all hand washing. Nope, not this place. They actually washed the car down with a hose and everything was done...by hand! They actually lived up to the hype! WOOT! So when I got the car back, I nearly wept...it was so beautiful...almost as if I had first purchased the car -- minus the dings on the door thanks to inconsiderate people who just park too close to me and fling their car door open (what's up with that, btw?). I'd recommend this place, but if the price says $9.99/$17.99/$34.99 and they charge you 10/18/35, make sure to speak up and let them know it's not cool (if you feel it isn't). Check it out, you won't be disappointed.
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positive