Given an Amazon review, indicate whether it is a 'Positive Review' or 'Negative Review'.
Q: I bought this router in Jan, it worked fine for 5 months, then started to drop connection continuously.<br /><br />I tried to find a phone number for Netgear support to be surprised that they want to charge me for their \"support\" same applies to chat. The only way to contact them was through email and they do take their time in answering their email. So far their answers are so genetic not to the point, they just refer me to some directions on their web site!!! Where is the Warranty support?? !!!<br /><br />HELLLO Netgear, I am not asking for customer SUPPORT to be charged, I am asking you to respect the Warranty and fix your piece of Junk which I paid over $200 for!<br /><br />It puzzles me how Netgear fails to understand that I as customer have chosen to pay over $200 for a router because I expected the best. The best not only in router, but in customer service. I believe that the router is the most important piece of equipment in my network. When my router malfunction, my network does not work anymore. Netgear needs to understand that any potential problem with their router needs to be addressed with extreme urgency. I do not have the time to wait 24 hours for your email answer and back and forth!<br /><br />I remember when my previous Asus router went bad 2 years ago, and was still under warranty, Asus rushed me a replacement after a 5 minutes phone call. I expected the same from Netgear, but I guess they have no clue for customer service. This will be the last Netgear product I buy, period!
A:
Negative Review