How might one describe the sentiment of this review?
This happened a while ago (several months), but it still haunts me today. I ordered a portabello mushroom burger (I know, not really Irish, but don't judge). When my burger came out, it was not a portabello mushroom patty, but instead, a pile of sliced mushrooms on the bun. I asked the server, why it was not a portabello patty, and the server told me it was because they had run out of portabello patties, and this was what they were using instead. Interesting. I told him I didn't want this, and wanted something else. He obliged, took my plate of sliced mushrooms, and went to place my new order. I called the manager over, to let them know the situation. When I explained my side of the story, he rebutted with something "Well the server told you we were out of portabello mushroom patties, and said you agreed to sliced mushrooms". WHAT?! I told him, no, that was incorrect, and that I was unware of them being out of portabello patties until I was brought a plate of sliced mushrooms on a bun; my wife agreed. The manager stood by his server. I firmly told him again, that I did not know/agree to having a sliced mushroom sandwich, and that the server conveyed no such message of running out of portabellow patties. I asked him how he could rectify the situation - free meal or something? No he would not, because I was aware of the situation (but I wasn't!), although he did comp me the original portabello mushroom burger...gee thanks. Now I'm not the type of guy who tries to find fault at every little thing to get a free meal. But come on. I would assume, after having worked in the restaurant industry for several years, that the manager, regardless of how much/little he believed the customer (me) would side w/ me, or at least try to rectify the sitatuion for future business. But no, instead, he stuck w/ his server, made an unhappy customer, and now I will not visit there on my own volition (my wife enjoys the place, so I will go back w/ her, only urging)....Choose your answer from: (A). negative; (B). positive; I think the answer is
(A).