TASK DEFINITION: You are given a review of Amazon's food products. Your task is to divide them into two classes: negative or positive, depending on the content of the review.
PROBLEM: I bought this product online because, although it is a Kellogg cereal, I cannot find a retail store which carries it, and incidentally I would like to know why. I called Kellogg and they could really give me no good answer, and suggested I try another product of theirs, which i found not as good as this. I appreciate that Amazon offers this, and I will continue to order it. By the way, it really keeps me "regular", better than any other cereal. Try it, you'll like it.

SOLUTION: Positive

PROBLEM: Amazon sends you TWELVE boxes of these fabulous cookies and each box disappears FAST - in fact, DO NOT sit down with the whole box nearby or you will munch thru all of them without stopping! They are delicately sweet, crunchy, and buttery - without being at all greasy. You've been warned!

SOLUTION: Negative

PROBLEM: I got a 6 month cheesecake order as a gift, and the first cheeesecake arrived packed in dry ice. It was frozen and tasted great after a night in the fridge. The second cheesecake arrived spoiled. They did not ensure rapid delivery of the cake and the dry ice melted while the cake was in transit. When I called the company and asked for a replacement, they said that would be impossible, and that I would have to pick another product. I asked to speak to a manager and the manager acted like it was my fault that the cake spoiled in transit, and said I was lucky that they were willing to give me anything. I've ordered other month clubs from other companies in the past, and never once had an item spoil prior to delivery. And on the very rare occasion a product arrived damaged, other companies were very willing to make it up to me. Amazing clubs made it very clear they had no interest in customer satisfaction.

SOLUTION:
Negative