I hate to give such a low rating because I am a loyal fan and have been since they opened. However, for the past year, every time I order delivery my order has been cancelled or postponed by an extra hour due to having a late or no delivery driver, -_- I love your food, but if you don't have a dependable delivery service I'm going to have to order elsewhere.

negative

We are done. Many of the office staff are incompetent in their job. As the other stated NO ONE ever calls you back and have sent prescriptions to a pharmacy I have never used causing confusion and frustration. Dr. Imas I hope that if you read this you enjoyed the comic book my husband gave you and we enjoyed you as a docotr. But I sit here today never to return after the incident that took place this morning. I cancel my morning appointment and am just waiting to take my medical records else where. To bad your a great docotr with mediocre front office staff.

negative

We went to Bravo Franco for a holiday lunch recently and I left a bit disappointed with the experience for the price point. The group had attempted to make reservations at several other places, but all were booked solid. Bravo Franco was one of the only places left that seemed to have availability. When we arrived, the place was a ghost town. There may have been one other table seated, and this was during peak lunch hour! Not a good sign. The decor in here is a bit dated and was probably very nice in the late nineties or early 2000's, but now it just feels a bit stuffy and out of touch. We were promptly seated and presented with menus. The lunch selection was reasonable and I was happy to find a variety of items for different tastes and palates available. A quick rundown of what I saw and what I tried: 1 ) Sauteed Calamari appetizer - The sauce on this was great. It had a nice, fresh tomato taste with just the right amount of kick. Sadly, the calamari was way over cooked. The pasta sauce flavor dissipated long before mastication had completed, leaving me chewing fishy rubber bands for an extra 30 seconds. Yikes. 2) Franco salad - I might not be spot on with the name here, but it was a gargantuan combo that looked like a strange antipasto platter/shrimp cocktail/lettuce/caprese frankenstein. It looked good and there was quite a bit of food on there, but the presentation was a bit odd and didn't really strike me as being a "salad". 3) Chicken Romano - I didn't eat this, but the presentation was so sparse! Two pieces of chicken on a plate. That's it. Garnish? Side veggie? Something!? Anything. I don't care how good the chicken was, the plate was just boring, even if it did come with a side soup or salad. 4) Sirloin Burger - This was actually pretty good. Hand-formed patty? Check. Cooked to specified level of done-ness? Check? Onions and mushrooms? Yep. But you forgot the cheese I asked for on top. Oh well, it was still good. Maybe a lil' salt and pepper though. Last but not least, the service was not good. Our waitress was prompt enough, but her clear lack of menu knowledge was a definite deal breaker. I've had plenty of potentially mediocre experiences turned around by waitstaff that knows the killer entree recommendation that saves the day. No such luck today. In summary, this place may appeal to the elder theatre-going crowd, but needs some work to stay relevant and broadly-appealing in the competitive downtown dining area.

negative

What is the big hype about this restaurant? The food has no flavor, the atmosphere is boring and cold and the staff has NEVER gotten an order right. The only upside to a wrong order is they sometimes have a "no problem" attitude and fix it. Salads have too much dressing, pasta is over cooked. I so wish my kid didn't like it here. I'm done and next time she craves Rachel's, I'm not going.
negative