FOLLOW UP ON BETTER BUSINESS BUREAU COMPLAINT TO STA FILED ON 07/26/10. The conclusion of my complaint to the Better Business Bureau arrived on August 5th, 2010. The response consisted of a letter from STA and two .wav files. The STA sales manager responding to the BBB advocate had included as evidence that the agent with whom I had dealt had not misled me in our discussions of changes in flights and fees. When I tried to play the .wav files to review the conversations, neither of them would open. I did not contact the Better Business Bureau again to find out if they had been able to actually play the files, although it is a point that I would be curious to know. On Facebook, I have had an active discussion thread describing my dealings with STA. The board moderator has encouraged me to write to him to discuss the matter, but I have instead preferred to reply to his messages on the board because I have wanted to keep the pressure on STA to respond to my case. I have kept my tone firm but insistent, as the tone of these reviews have been framed. Today, I went to post the result of the BBB complaint, but I found that the board has now been disabled by the moderator. Congratulations, STA. You managed to neutralize a single solitary broke, dissatisfied graduate student. A solid day's work.
OPTIONS:
- negative
- positive

negative

Last Thursday, a friend and I wanted to go see some Fringe festival plays. We decided to each make a list of the top 3 plays we wanted to see and debate the whole thing over dinner at Rumi Express which neither of us had been to. Totally worth it, dudes. I got there early and was famished, so I ordered some hummus and a basil lemonade while I waited. The hummus was creamy and just right - not too much tahini, nicely oily and sprinkled with paprika, accompanied with a whole (uncut) pita which is good cause it's fun to tear chunks. But yeah, the lemonade was the clincher - clear and refreshing and the basil totally works. When Catherine showed up, she had a sip and said: "Ca vaut le detour!" - so yeah, at the very least, the lemonade's worth the trip. For my main dish. I felt nostalgic so I ordered a foul platter. Foul is a traditional middle-eastern breakfast that my grandma makes. And while this one certainly doesn't hold up to grandmaman's, it was still very decent - with well-seasoned fava beans in a light, lemony, cumin sauce with accompaniements of pickle slices, mint leaves (mine were kinda wilted unfortunately) and a chunk of mushy flat bread. It was a generous, totally gratifying helping but yeah, the lemonade was definitely the clincher!
OPTIONS:
- negative
- positive

positive

This Best Western is nice overall, but compared to all the others we have stayed in, it gets one star because of it's breakfast policy. Stayed here with my family on our way back from Montana to California. There are five of us, my mom and dad, my two brothers and I. There is "free" breakfast, but they only gave us two breakfast cards, and my younger brother eats free since he's under 12. If you want breakfast, and you don't have a breakfast card, they charge you $10 a person. What kind of BS is this? We have stayed in many Best Westerns in the past, and it has always been free breakfast for all guests, no need for the stupid breakfast cards. ( we stayed in a Best Western in Idaho Falls on our way up to Montana, and they didn't do this stupid breakfast policy) We already paid over $100 plus $20 for my puppy.( the only reason we stayed here, because they were dog friendly) never staying here again.
OPTIONS:
- negative
- positive

negative

It's about time they re-did this place. I mean, how many McDonald's that are out there that are just straight up drive thrus that are wildly popular and successful? None if any. So why this review for a chain? Well, since it's new I wanted to check it out and get my McRib grub on since it only comes around every so often. You would think the service would be nice just like the building but here's where the needle on the record scratches off the vinyl. First thing, I get in line behind one person that is waiting to order their food. A couple minutes go by and finally after the just the one counter person calls out somebody's order, he takes the person's order that is in front of me. So after that order, he leaves to go get it ready while I'm standing there waiting to get my order in. Btw, this was lunchtime around 11:30 so there is a line already forming. You would think that there would be at least 2 to 3 people at the counter for the lunch rush but no. This one guy was doing the same thing over and over again. So I finish meal and throw away my mess. I go to the bathroom to wash my hands. I come back out to get a refill on my coke. This employee refilling the soda lids asks me if I have my receipt so I can get my refill. I reply saying that I just got done eating and just came from the bathroom. The receipt is in the garbage. He says I can't get a refill. EXCUSE ME? DID YOU NOT JUST SEE ME SITTING AT THE VERY TABLE YOU JUST CLEANED? So I got my refill after the guy says he was gonna report me to his manager. I said go ahead so I can complain about the bad customer service. He just stood there and continued to refill the lids for the soda. I should of said, "Do you know who I am? I am Roger T and I'm a Yelp Elite damnit! You better recognize!" Lol. Anyways, just because it's a new building does not equal to great or better service. Next time, just give me my damn McRib and I'm out!
OPTIONS:
- negative
- positive
negative