Choose your answer: is the following review positive or negative?

Disappointed. I tried to return a $2 outlet cover (wrong color match to existing )..and was told by the cashier I would need to pay a 25% restocking fee ( Yes..I did have to open the package in order to install..which is when I discovered it was the wrong color match ) I was purchasing another household product also...so my $2 'return' (plus some ) was going right back into thier register. Not the best approach for customer loyalty / PR..

Options: (i) negative; (ii) positive;
(i)