How might one describe the sentiment of this review?
The hazelnut coffee here is amazing! I wish I could say the same about service. My two children and I waited almost two hours to get our food. We were told that the waitress dropped the plates the first time so they had to remake the food. I am not surprised because I have never seen so many dropped plates and spills. It was a comedy of errors. The waitress spilled cream all over our table and then had an attitude with the kids when they asked her to clean it up. She actually left cream on the chairs, in my bag, etc. Not a good experience. To make it worse, the owner was there and never once came to our table to apologize for the delay or make an effort to smooth things over. It is not easy keeping a 4 and 8 year old quiet when they have to wait so long for breakfast. The food was below average. The pancakes were very dense and dry. There are much better breakfast places in Scottsdale which is a shame because the coffee is really good.
negative