input: Write a negative yelp review.
output: Checked in and the room was beautiful! Tested out the controller thingy mah jig... pretty nifty. Got settled in and finally laid on the bed to take a nap. Noticed some stains on the white pillow case but shrugged it off... no big deal. Pulled the throw blanket up from the foot of the bed and... Well HELLOOOO big white stain that looks like the crust of another human's DNA. Sick!! I was sooooo disgusted and was not going to tolerate it. Called downstairs to report it and they offered to come up and replace the blanket. Ughhh... NO... we're going to need another room. If that thing isn't clean, who knows what else isn't. They moved us to another room. Cool, right? Got to the other room and noticed that the carpet had not been vaccuumed. Crumbs and crusts all over... looked like toddlers had been in there eating crackers unsupervised. I told myself over and over that I'm just being picky and that it will be okay... its only one night. Noticed blonde hair all over the bed and I knew it wasn't mine or my Husband's... we have black hair. Pretty disgusting. I shed my hair too, but that hair was not MY hair so it was not okay. Rolled the sham over and HELLO, thick wet stain that looks like sweet and sour sauce with small little white chunks inside. WTF? OH HELL NO!!! Called downstairs and INSISTED that a manager come see the mess. She came up and was kind of rude when she got there... asking if there was a problem. Uhmmm... YES. I showed her the mess and the stain and she had no words. I mean... what can she possibly say, right? She offered to change our room AGAIN. By this time, it was late and we only had an hour to rest up before dinner. I told her that we will take a different room, but we really need to get settled in and going because we had plans. She found us a room and said that the room is clean, but she is going to have her top housekeeping lady go through it to make sure its up to par. At this time, it was about 4:30pm. She told us that it would take about 15 minutes and they will bring us the key to the other room and we can move our stuff there. Waited around and yes, the key came in 15 minutes. Great. By that time, I moved my stuff over to that room assuming that the room was ready. Went over there and the lady said that she needs about 5 more minutes because she is fixing up the bed and she will come get us once its ready. FINE. Went back to the dirty room and made sure not to touch the disgusting yucks around the room and sat on the chair looking out the window... just waiting. 5:45pm... an hour later and I went to check again to see what's the hold up... we have to get going. A different manager stopped me at the door and said that the room didn't look good enough to her so they are doing it over again. WTF? Are all of your rooms filthy or something? She asked for us to give her 5 more minutes. Ugh... fine... but we really gotta go and haven't even settled in yet. This is ridiculous. 6:30pm rolled around and I wanted to see when they'd finally be done. Two hours later, they are done. REALLY? Two hours? What a waste of our time! Sure, the room finally looked great but typically in a 5 star hotel, you shouldn't have to go through all of that trouble. Ugh!! WORST customer service I've ever experienced in such a pricey hotel. Yes, the hotel is gorgeous and the room is nice (if you don't see and think about the nasty dirtyness of it all). I would NEVER want to stay here again because: -Its dirty... grimey. Housekeeping? What housekeeping? -Customer service sucks and will give you the run around before they get anything right. -Although its on the strip, its a far walk from the actual hotel through the shopping center and casino to actually get back on the strip. -Again, NASTY. But hey... at least you get two complimentary drink vouchers (which we didn't even get to use because all of our time was spent running around trying to find a decently clean room).
input: Write a negative yelp review.
output: Our son has this tendency to get things in his head and he will not let them go. I think he gets it from his mother. Regardless, in this case he decided that he had to go to the Red Lobster. So we decided to take him for his birthday. Thinking ahead, we showed up at 4:30 on a Saturday, just knowing that we would beat the dinner rush. Unfortunately, everyone else appeared to have the same plan. So we were told it would be a 20-minute wait. Unfortunately that turned into something more like 35 minutes. But it wasn't horrible, since it was a nice day, and the staff was generally good about updating us on the status of the table. Unfortunately, since there were five of us, and a very large party arrived just in front of us, encompassing multiple tables and the setup of this location not conducive to larger parties, it meant the only option even at that time was for us to sit at a booth for four with a chair at the end. It was cramped to say the least, and then that was made worse by the fact that we were placed in the traffic lane between the tables of the aforementioned large party. We asked to move, and were given another table that had just been cleared. Clear sailing ahead. Or not. Just as we were settling into this new table - now just over an hour after we arrived - a lady approached us, in a relatively nice manner, and asked us to move to yet another table. Please know that it isn't that we had a problem with any particular table, but that we had already been there for an hour, we had been seated and moved once already and initially been told that it would be only 20 minutes. Then we found out that the lady who asked us to move this last time was actually one of the people in the large party that was taking up all the large booths so that we couldn't be seated, and perhaps most importantly, the staff milling about just allowed her to do so. So we left. On the way out, the manager-type person apologized, and she was nice about it, but sometimes enough is enough.
input: Write a positive yelp review.
output:
Fast friendly service at a great price. What more can you ask for?