Q: negative

A: Our pizza was totally raw! Completely disgusting and totally un-edible. I would give 0 stars if I could.

Q: positive

A: I had oral surgery scheduled the next day with general anesthesia. And, after reading and having to acknowledge in writing all the dire warnings of unwelcome side effects that could potentially occur, including death, I gave some real thought to what food I would like to eat the night before the dental procedure, for what could be a last meal. And after great reflection,rather than selecting a gourmet experience, Filet & Lobster, or a high-end AYCE casino resort buffet feast, I opted--surprise!--for a Shredded Beef Taco and Bean & Cheese Burrito at Roberto's. And they both were delicious! The burrito was large and elongated in shape, with the smoothest, obviously slow-cooked Refritos imaginable, and oodles of melting Cheddar Cheese. The taco had a crisp wavy shell, mounds of Cheddar Cheese, fresh lettuce, added diced tomatoes at no extra charge, and some requested Guacamole at a nominal cost. It was only my second time at this Roberto's, and on this occasion I encountered no mixed up order or cleanliness problems. A solid 4-star experience all the way!

Q: positive

A: Great service. Good Happy Hour

Q: negative

A:
We have stayed at Aria three (3) times. Our favorite property in LV used to be Bellagio, then Aria was fast becoming the chosen one. But Aria screwed it up. Why? Poor service and very un-empowered staff. THE GOOD: new property, eco features, nice and comfortable rooms, interesting design, good air. THE BAD: Aria's marketing solicited us to come and offered 2 for 1 Elvis show. So we came but the show was cancelled due to crew's vacation (??). We got pretty ticked off and asked Aria's staff to give us some simple comps. Instead, they said we should go around and look for another show at another property (Aria has only the Elvis show, which went black for a couple of weeks). As a part of our package, we also got some free play. Machines were not accepting it or showing used up credit, where in fact it was not used. Staff admitted computer problems, but didn't do anything to make us happy. We called the managers - no help. They were repeating the same thing like little parrots. We travel a lot and I have NEVER seen such un-empowered staff. They have zero (0) authority to make any decisions to make the guests happy. Sad and disappointing. The property has nice and modern design but its functionality is questionable. Examples: Bathroom sinks splash water. Barely any place to hang the towel. Bathroom's sliding door is too heavy and difficult to close without noise. Your room can be far, far away from the centrally located elevators (which are fast and quiet). All these casino/hotel open areas feel more like a modern railway station in Europe or Asia than a casino. The place feels cold (not cool) and empty. It is completely different feel and touch than Bellagio or Wynn, which have warm colors and very artistic design. However, all these design/functionality issues would have been forgiven, if Aria had an excellent or at least decent service, but it doesn't. We liked Aria but they blew it. We won't stay there again.