Is the following review positive or negative?

This location has gone downhill. My boyfriend and I used to frequently come here for breakfast every weekend over the last four years. However, this place has really gone downhill over the last year or so. Our food used to come out relatively fast (10-15 minutes max). The last few times we've been there, it takes them at least 30 minutes. To top it off, my order of blueberry ricotta pancakes was wrong. They gave me the banana walnut pancakes instead. Told them it was ok and that I would eat them, mostly because I didn't want to wait another 30 minutes for my food. Luckily I'm not allergic to nuts, but this mistake could have been deadly for someone else. Manager came over and gave me a gift card because she felt bad. I'm not sure what has happened to this location, the staff doesn't seem motivated, the manager seems to have no control over the food or her staff. I don't believe we will be going back to this location anytime soon.
negative