What is the sentiment of the following review?
I'm giving this place only one star and it hurts me to do so. I moved to the area about 6 months ago. I was excited that there was a "nice" and "classy" place down the street. I went to eta for the first time last week on a Thursday and Lingo was behind the bar. Lingo was awesome, friendly and very attentive. I played the machines and just drank club soda with a lime which Lingo ensured my drink was never empty. Lingo informed me that they were having a party on Valentines night and encouraged me to check it out. On valentines day, My husband and I were at the sports bar having some drinks and the bartenders there were great and friendly, we ended up going back into eta for their party. I wanted my husband to experience the great service I have had the night prior.. That was until Amanda served us. We ordered 2 beers and Amanda told us the total, didn't even greet us, my husband made a comment about the beers being slightly higher than the race and sports bar, but I told my husband it was because eta offered entertainment. We paid for our beers without incident until Amanda stated to my husband "if you can't afford the drinks, go back to race and sports". I was shocked at this comment because my husband is a physician and money is not an issue for us. I told Amanda we weren't complaining and my husband was just confused. She continued to look at the gentleman next to us and say "I hate dealing with broke white trash". I told her she had no right to make those comments about us and that we paid without complaining and there was no reason for her to attack us. She proceeded to tell my husband and I that this would be our last beer there and told us to go to a bar that we could "afford". Needless to say, its unfortunate that 1 bad seed will ruin the great service that we received from Lingo. Judging by the other reviews, it looks like Amanda is an ongoing problem. I had requested to speak with a manager and waited almost a half hour with no manager to be seen. I encourage anyone who hasn't been there yet not to go there when Amanda is working. I have never been so disrespected by a bar tender before. Hopefully this casino will see this ongoing problem and handle it. It's very unfortunate to have such a great place close to home that we now will not go back to as long as this disrespectful young lady is there. And hopefully their management could learn a thing or 2 about being efficient and handling a customer complaint without waiting 30 min and still no manager.
pick from the following.
- negative;
- positive;
negative