Problem: What would be an example of an positive review?

Answer: ***3.5 stars*** I booked a couples massage (aromatherapy) for my BF and I. We needed this after stressing about work and life. It's our annual massage! The spa is located on the second floor of Aria (take the escalators). The decor of the lobby is really white, serene, and clean. There's also the salon to the right side. At the desk is where you pay for the entrance fee or any services you booked. Then, you're directed to the elevators that will take you to the spa. Before reaching the elevators, there's a lounge to the right with snacks/beverages, couches, and a fireplace. On the left, there's the gym. Once the elevators take you up to the spa, there's the women's locker room to the left and the men's locker room to the right. The doors open automatically BTW. Your spa host will greet you, explain everything, assign you a locker, and give you a tour. Everyone gets a robe and slippers.The women's locker room is so nice! Their showers, sauna, steam room, hot & cold Jacuzzi, bathroom, and makeup areas are all fancy! The hot & cold Jacuzzi was my favorite! There's three Jacuzzi- super hot, warm, and cold. The place is decorated with purple orchids. The bathroom area has all the amenities- cotton balls, q-tips, toothbrush, blow dryer, curling iron, etc. Towels are placed everywhere too! There are complimentary beverages and fruits at the locker room lounge and co-ed lounge. Once you exit the women's locker, there's a co-ed lounge where you can meet up with the opposite gender. My BF and I met up and waited for our masseuses. One of them greeted us and directed us to our room. There was a second masseuse waiting for us and he explained the procedure, asked a few questions, and had us pick our massage oil. The massage beds were comfortable and they had the softest blankets and covers!! The masseuses were very professional and the overall experience was amazing! You can even pick your own music. At the end of our massage session, we enjoyed the co-ed Salt Room and the Japanese Hot Stone Room. The Salt Room was okay... you just lay and relax on the vibrating chairs, listen to the music, and breathe in the salty air. The Japanese Hot Stone Room was always full! The hot stone feels nice on your muscles- the heat relaxes tension. I almost fell asleep in there. Well, plenty of people fell asleep because you'll occasionally hear some snores... zZzZzz.... We also enjoyed the co-ed balcony pool that overlooks the Liquid Pool Lounge! The balcony pool reminds me of an infinity pool. There are only 5 lounge chairs though. Overall, it was a great spa experience; $30 for entrance fee if you're staying at Aria, $40 for non-hotel guests. If you booked a service such as a massage, then the entrance fee is waived. Also, you get to use the gym and spa all day so you can come back later that day.

Problem: What would be an example of an negative review?

Answer: I came to Le Chalet for my birthday based on word of mouth and the reviews on yelp. I was disappointed, my wife was disappointed and we won't be returning unfortunately. The good... The salted caramel dessert crepe was superb! The flat iron Angus steak my son ordered was delicious! The ratatouille stole the show in my opinion! The bad... Appetizer - I ordered 2 orders of garlic bread. What a complete joke! Take a piece of sourdough bread from you local grocery store put some garlic and cheese on a SINGLE slice with tiny bit of tomato relish and voila! At 5$ a slice...RIPOFF!! Entree - I ordered the "La Potence" the signature dish. What a joke! This dish is being described on the menu as being "Flambeed table side by the chef and comes with a skillet of wild rice" THIS WAS FLAT OUT FALSE!! It was attempted by our freaking waitress (who was nice and courteous) who could not even get the portable burner working. It was completely botched! The signature dish, the most expensive dish on the menu and the god damn waitress flambeed the thing??? Shame on you chef and owner! Also, "wild rice" FALSE AGAIN...I counted and I mean I freaking counted about 20 grains of "wild rice" in a pan of white rice. Shame on you again. My wife had the "Swiss Cheese Fondue" and I also ate some of it...it was mediocre at best. The bread was stale and lacked flavor. Also the cheese was flavorless...come on guys, seriously? For the record I ate all my meat, it was a filet mignon thank god, so in spite of the botched flambeau it was edible. ( i skipped lunch though...not sure if this played into it) When I walked in and saw 5 out of the 30 or so table occupied at 630pm I should of known something was wrong. This is Bell Rd at prime time dinner rush....ouch! I doubt this place will be around much longer unless the chef and owner get serious again about the food. Carrabas next door was packed FYI, should of gone there!! Note: You may disagree with my review, I understand but lets make this perfectly clear. 3 restaurants share the same parking lot as Le Chalet. The Tuesday night I went with my family the parking lot was near capacity. The restaurant (Indian Bistro) right adjacent was filled with people plus folks waiting for seats! The "chain" restaurant was filled up with people and folks waiting outside! Le Chalet had 8 people inside eating...my family made it 12 total. When those "trove of mediocre chain" restaurants have 500% more business than your 5 star (Yelp) restaurant something is seriously wrong....and it sure isn't the customer...

Problem: What would be an example of an negative review?

Answer:
After seeing the article in the Neon we decided to give this place a try. Not sure what kind of food that critic is use to but this food was awful!! Not just one thing but everything. I will say the salsa was fairly good but that's where it ends. Rice and beans, bland, bland bland. Have they never heard of salt??? I had chicken tacos, bland chicken, bland sour guacamole. My spouse had the chicken enchilada with poblano cream mole, horrible. when the server asked how it was my spouse said very bland. Server right away got an attitude and said "have you ever had mole?" Yes good authentic mole that has flavor. He suggested replacing it with their shrimp enchiladas, ok why not. Oh my gosh, all tortilla and some scrawny chopped up shrimp, again no flavor at all. If you like bland food with no flavor then this place is for you. I predict it will be closed in 6 months so you better hurry if you want to give it a try.