This is a review for their customer service and front desk. I left a shoe in my room and noticed a few hours after we had already checked out. I called the front desk to find out if it had been found by room service and was told that nothing had been found but it usually takes about 24 hours for items to be brought to lost and found (security) and registered. I told them I was leaving the next morning and couldn't wait that long. The manager told me he couldn't enter the room to check as it was against hotel policy (seems reasonable) but would check with security and call me back. I called back 2 hours later and he hadn't heard from the people in lost and found. He told me he'd check in with them again and call me back. He never called so I called back later that night and he still had not gotten a response from the people in security. I left two messages at security over the next week and no one ever called me back.
Is this review positive or negative?
negative