Q: negative

A: I've never reviewed a Starbucks previously because, to date,I haven't needed to. They are fairly consistent in delivering quick friendly service. My experience at this store forced a review. I walked into a store with two ladies ordering a drink and snack. The guy at the counter proceeded to chatter relentlessly with them allowing a large line to form while he made small talk completely oblivious to my 10 minute wait and the forming line. I am typically patient and quickly moved on to placing my order. He then messed up my order. I patiently informed him of this. He tried again, asking my name and then called me by the wrong name with no real concern about getting it right....J-A-M-E-S....sound it out, not too hard. Got past this to await my order.....wrong size. Asked the apathetic/indifferent drink maker and she asked if I had a receipt....really?, my receipt? I kept thinking maybe I'm on that show "punked". Sadly no such luck. This was an all too real example of how not provide customer service. It would have made a perfect training video for any company trying to show examples of bad service.

Q: positive

A: Make sure you go earlier in the day, when the cupcakes are fresh. If you go to late in the afternoon they tend to get a little dry...but either way they are SCORES better than cupcakery and freed's bakery's cupcakes. The peanut butter cup cupcake rocks.

Q: negative

A: This was my first time visiting here- I try to go to the smaller mom/pop eateries to support the local economy, plus the food is much better than the chain locations. I ordered the beef burrito with green sauce. Its a good-sized portion, and the green sauce is pretty good. The burrito itself was like a flour bag of plain beef with jalapenos thrown in. Lots of heat, but no flavor at all or seasonings in the meat. So I wasn't impressed at all with this item. I will go back and try something else next, hopefully that may be a bit better!

Q: negative

A:
The only reason it's 2 stars is because the food is decent. Otherwise, totally unimpressed! It's my birthday, I'm in Vegas and the service here sucks. We're a party of 2 and I've seen literally 5 other tables be seated, be served their meals and here we sit still waiting on ours. Didn't order anything special or extraordinary. Totally disappointed.