Given an English language product review, determine if it is a Good Review or a Bad Review. A good review is one where the product's review has positive tone and Bad review is one where the tone of product's review is negative.

This is a great product, but when the box arrived it was half open on both ends. I didn't think anything of it, kept it,and gave it to my son for Christmas, only problem all he did with it was change out his battery, and now every once in awhile he'll hear this really loud noise coming from it. I can't get anyone at customer service/company respond back because it's Friday now.
Bad review