Read the following article and select the best answer. Article: Dealing with conflict in the workplace is rarely easy. Hurt feelings and anger can lead to lower employee morale as well as a loss of productivity and a poor work environment. As a manager. you should find some ways yourself to solve the conflict. The goal is to build a team-centered workforce. You can use role-reversal methods to help each employee understand how the other feels. This model works best when there are only two parties involved. You can hold a meeting with annoyed workers in your office. You might say. "Jane, explain to me how you would feel if Nancy went to lunch with your clients ( ) without telling you?" Or. "Nancy, how would you respond if Jane came to me with complaints about you, but hadn't tried to talk to you about them first? " Workers often respond better to praise than criticism. By publicly drawing attention to employees who have healthy work relationships. you can increase the awareness for those who encourage any conflict. Avoid mentioning teams or departments that are being troubled by conflict. Instead. focus on the teams that work well together You might say. " _ ," or -Special thanks to the finance department for their teamwork in making sure that the quarterly reports were accurate" And help your employees see that differences can be good and don't necessarily lead to anger or disagreement This is one of the best ways to settle workplace conflicts. You can meet with employees and try to stress the value of different techniques. This lets all parties know that their own styles can be effective. You might say. " I know you disagree on how to market our services. but when you combine Jim's email marketing with Joe's personal one-on-one phone calls, you can increase sales. The two of you go well together. " Or. "I know you have different styles for interacting with clients. but Sally's take-them-out-for-coffee approach works well together with Ann's formal business meeting style Both are necessary for building relationships and getting work done. " Question: To build a team-centered workforce, employers _ . - should learn to be considerate - should be divided into two parties - shouldn't go out with clients alone - should learn to accept public criticism
should learn to be considerate

Read the following article and select the best answer. Article: Goodwill welcomes the proven talent of retired soldiers and military family members to its workforce. As Goodwill expands its social enterprise and life-changing mission services, America's heroes and their families are helping us strengthen communities. Goodwill is uniquely intended to connect retired soldiers and military family members with their next careers. Goodwill links retired soldiers and their families with a broad array of career and financial fitness services as they transition from the military into hometowns and careers across the country. Services include but are not limited to financial education, housing assistance, primary health care, meal service, transportation, and connection to rehabilitation services . In 2011, First Lady Michelle Obama and Dr Jill Biden carried out the Joining Forces plan to connect service men and women retired soldiers and their husbands or wives with the resources they need to find jobs. In April of that year, Goodwill set a new plan going, Goodwill for America's Heroes and Their Families, to expand its face-to-face career and family strengthening services. From April 2011 through March 2013, Goodwill has employed 1,856 retired soldiers and their families, and provided services to 99,386 retired soldiers and their families. And our commitment continues. With the support of the Bank of America Charitable Foundation, Goodwill launched Vested in Retired Soldiers in the communities of Atlanta, Houston, Los Angeles and San Antonio to help military retired soldiers and their families connect with the education, training and support services they need to succeed on the homefront. Goodwill also launched an initiative known as Operation: GoodJobs, as funded by the Walmart Foundation, which provides a complete career assessment and an individualized development plan that include a range of family needs, from basic needs like nutrition, shelter and child care, to specific job training identified in the assessment process for participants and their families. The initiative... Question: Which of the following services is offered by Goodwill to retired soldiers and military family members? - Job opportunities. - Financial support. - Work training. - Child care.
Job opportunities.

*Question*
Read the following article and select the best answer. Article: The bicycling craze came in when we were just about at the right age to enjoy it.At first even "safety" bicycles were too dangerous and improper for ladies to ride, and they had to have tricycles.My mother had(I believe)the first female tricycle in Cambridge;and l had a little one,and we used to go out for family rides,all together;my father in front on a bicycle. and my poor brather Charles standing miserable on the bar behind lny mother.I found it very hard work.pounding away on my hard tyres;a glorious,but not a pleasurable pastinle. Then, one day at lunch, my father said he had just seen a new kind of tyre,filled up,with air,and he thought it might be a success.And soon after that everyone had bicycles,ladies and all; and bicycling became the smart thing,and the lords and ladies had their pictures in the papers,riding along in the park,in straw hats. My mother must have fallen off her bicycle pretty often,for I remember seeing the most appalling cuts and bruises on her legs.But she never complained,and always kept these accidents to herself.However,the great Mrs. Phillips,our cook, always knew all a hout them;as indeed she knew practically everything that ever happened.She used to draw us into the servants' hall to tell us privately:"Her Ladyship had a nasty fall yesterday;she cut both her knees and sprained her wrist.But don't Iet her know I told you."So we never dared say anything.Similar little accidents used to occur when,at the age of nearly Seventy,she insisted on learning to drive a car.She never mastered the art of reversing ,and was in every way an unconventional and terrifying driver. Mrs.Phillips used then to tell us:"Her Ladyship ran into the back of a milk-cart yesterday;but it wasn't much hurt";or"A policeman stopped her Ladyship because she was on the wrong side of the road;but she said she didn't know what the white Line on the road meant,so he explained arld Let her go on."Mrs.Phillips must have had an excellent Intelligence Service at her command,for the stories were always true enough. Question: The writer's mother often had car accidents because _ . - she could not control the car well - she was very old then - she ignored the traffic signs - she behaved too proudly
**Answer**
she could not control the car well