Q: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
customer: Hello. Ruth Rodriguez is here.
agent: Hello, how can I serve you today?
customer: I am a big famous Magician in Phoenix, PHX recently I have signed to an event at Orlando, MCO.
agent: OK.
customer: For this I need your help in booking a ticket with 1 connection.
agent: Ok, I can help you with that. Please provide your dates of journey?
customer: My program is on 02/23 and I have to return on 02/25 after completion of the event.
agent: We found a connecting flight in Hawaiian airline with a fare of 100 available for you.
customer: Ok.
agent: Shall I proceed to book?
customer: Confirm it.
agent: Ok, your ticket has been booked with 1021 flight.
customer: Thank you for addressing me.
agent: Thanks for availing our services.
A:
book