Problem: During my lunch break of 30min I ordered my 2 smoothies 1 for me and a co worker. I was excited because it was a BOGO free from the text I got. There were 2 people in front of me ordering and a couple people behind me. They were busy which was the first time I ever seen it like that. The place was pretty packed. Long story short, I had to wait more than 10 minutes for my 2 drinks after ordering as I watched 5 people being served who was in front of me which was fine then the next 4 people AFTER me being served their drink within 3 mins of ordering plus their food. When I started to see people receiving their food orders I started to boil. Before I was going to make a scene the supervisor saw how agitated I was and asked what I was waiting for. She came to me while I was writing this review, which I have edited several times and apologized for the delay as the computer showed that my drinks were already made but it really wasn't. She gave me a card with 9 punches for a free smoothie next time which won a star for the orginal 1 star i gave this place for today. Pros 1. Order taken less than 1 min 2. Bought 1 smoothie got 1 free 3. Got an additional free smoothie card for my next visit as a bonus Cons 1. Order was taken but not made 2. being served my drinks after 9 people 3. After 9 people later I was finally acknowledged I guess it was just a bad day.
How would this review be described?
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A: negative

Problem: Gerald and his team are fantastic. They are caring and put their all into everything they do. You can count on them to get your pool clean, be on time and be true professionals!
How would this review be described?
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A: positive

Problem: I've been a customer of National Home Warranty since about 2001. Since they were purchased by new owner (I think his name is Mike Eastwood?), the customer service and communication has gone down. Perhaps poor attitudes reflect that even the employees aren't happy? Poor communication skills, calls not returned in timely manor , has denied claims and even made the issue with the home worse. I will not recommend National Home Warranty again.
How would this review be described?
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A: negative

Problem: Bring Back The Tapas Why give up a concept that you executed well to embrace one that you don't. Service is great and drinks good, so if that is all you want this is a nice neighborhood place. Don't go for the food...chips are too thick, the 2 kinds of salsas are tasty, tried 4 kinds of tacos - none were good. Black beans were the best dish we had!!
How would this review be described?
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A:
negative