Problem: It just didn't seem like much of an effort was put into the food or experience. It was all pretty 'blah'. They were even out of rice. Workers took care to make sure you got what you wanted, but the whole interaction was pretty stale.
How would this review be described?
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- negative
- positive
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A: negative

Problem: Hey, you can't go wrong with the brunch. For around $12, you get a pretty tasty meal and a drink included. It's a great deal compared to their regular-menu entrees, which were running around $16-$18, not including a drink. I had the benedict that was on the brunch menu, and, in all honesty, the eggs were very overcooked (i.e. not runny at all, but a hard cooked yolk), but I still enjoyed the sauce and the potatoes that came with it. And the margarita at 11:00 in the morning ain't half bad, either.
How would this review be described?
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- negative
- positive
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A: positive

Problem: I used to have a great experience with Cox Communications, and was excited to have them as a Cable provider again when I signed up for the service earlier this February after moving apartments. Every Cox encounter since then has been a complete NIGHTMARE. 1. I had a coupon and was told the installation of internet and cable would be "absolutely free". This was acknowledged by an account representative I spoke with and the service specialist who did the installation. I was charged an extra $60 on my first bill for the installation and had to go through two representatives and one billing supervisor to have the extra charges refunded, (a great way to spend an hour). 2. My Cox representative I signed up with told me that EZ pay (Auto-Pay wouldn't kick in till after the next billing statement) and that I needed to make the first payment manually. I did and then EZ Pay did work before it was supposed to so i was double-charged for the month. When I phoned Cox they said they'd just credit that towards my next month bill, I explained I couldn't budget the double charge and they needed to refund me for it. When they said it would take 2 business weeks to have the charge refunded via a check I called my bank to dispute the second charge instead. 3. AutoPay EZ Billing failed on Cox's end and instead of re-billing or calling me about the issue, they waited till this month to charge for two months and added a late fee and re-billing charge. I've been on the phone with their Billing Department for just under an hour and they've agreed to generously (sarcasm) waive the late fee they charged me for their Billing System not working but will not do anything more to keep me as a customer - NOTHING. I have disabled auto-pay to prevent any other surprises and will be cancelling my services ASAP. This is the WORST customer service experience overall that I've had from any Internet Services or Cable Provider. I am thinking of reporting some of these false claims about AutoPay to the Better Business Bureau. Hopefully Century Link will offer a better customer experience! Note: I spoke with Amber out of the Billing Center today and three supervisors, (Jay or) Jason, Stafia and some guy from Minnesota. Amber was the only employee who was compassionate or genuinely apologetic. Bravo to her at least. Update: I received a phone call after writing to the VP of Customer Retention who was able to offer more positive solutions. He said the Easy Pay issue was something he would review with Customer Support. Adding an extra star to the review because of his effort.
How would this review be described?
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A: negative

Problem: The breakfast burrito I had was so good I almost passed out. This place is highly recommended for anyone wanting an upscale brunch experience.
How would this review be described?
OPTIONS:
- negative
- positive
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A:
positive