In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
Q: customer: Hi, I am Kevin Lee from Washington.
agent: Hello, how can I assist you today?
customer: I need to book a direct flight to see my Grandfather as he is not feeling well, so please book a ticket for me from DC - IAD.
agent: Sure. Can I know your landing airport code please?
customer: My landing airport code is IL - ORD.
agent: Do you need a lay by in between your journey?
customer: I have already mentioned.
agent: Ok, help me with your travelling dates of journey to proceed further.
customer: I have scheduled my trip dates on 02/17 to 02/19.
agent: Thank you for sharing your details. Please, hold on for a while.
customer: Sure.
agent: Thank you for your time. There is no direct flight available with your requirements.
customer: No worries, thanks for your assistance.
agent: Thank you for reaching us.
A:
no_reservation