Sentiment analysis: We dined at this location on 03/14/2014 evening. Pros: The food was fantastic! Cons: We call ahead and put our name on the wait list. We get there and they don't have our name on the list. So whatever. The wait time is estimated to be 25-30 minutes. So....we put our name on the list once again. We wait about 40 minutes. The hostess comes outside and says sorry but our ipad system is down. Meanwhile we notice the patio is empty. Its first come first serve. We go to check it out and a server comes up to us and says to take a seat if we would like and that we have 100% of her attention. Awesome! We sit and we order. Five minutes later a party of 25 comes outside. We get our food. We didn't get napkins, and didn't get any refills. Not even a question of weather everything came out correctly. At that point we understand that she is going to be busy but we expected for her to at least come and check on us at least once. Well she did...... when we were almost finished. We wanted more fries. That took another 10 minutes. And I have to mention that she didn't bring out our food and didn't refill our drinks. We did manage to get the attention of another server to get more fries, drinks and some napkins. Meanwhile the large party is being taken care of completely. And.....the manager is helping her with that large party. He looks over at us at least twice and never bothers to ask if we need anything. We were just sitting there waiting for our tab. I'm sure anybody could see that we were annoyed and ready to go. We made eye contact and he just passed. Nothing. So after the other server brings us our tab, our original server comes over and apologizes for not giving us 100% of her time. That the large party came in and they needed to be taken care of. Ok lady....we didn't need 100% but 25% would have been nice. I get it......big party equals big tip. But how RUDE of you to treat us like trash. So disappointed. It all could have been avoided with a couple trips over to us to see how we were doing. No tip for you. We will not be coming back to this location. EVER! Completely and utterly unacceptable! Poor management at that!
+++++++++
negative

Sentiment analysis: Worst customer service been waiting for 1.5 hours to get my car out of the lot 3 drivers and no one is able to pull my car out of the tow yard. Been told 15 min 45 min ago. The worst experience of my life!!!! The man didn't even have change.... And wasn't even positive he gave me the right number. Don't even have waiting chair to sit in! I'm sitting on kitty litter bags for a seat!
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negative

Sentiment analysis: I went there because it was free I would never pay for this buffet it is not the worst buffet but it's definitely not the best. It tastes more like the type of food you would get at a rest home. Not bad for free. I prefer Seasons buffet at the Harrahs over this buffet.
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negative