Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

Our stay at the Sofitel was definitely below our expectations. The staff was less than nice to me after I waited several minutes until I was noticed. At first, my reservation could not be found, so I was provided a spare room. The hotel was fairly neat. However, once we got to the room, and onto the bed, we found the bed to be noisy. Just sitting on it made a squeaking noise that was unpleasant. We immediately called down to the front desk and informed them of our concern. We were told to go back downstairs to settle things out. Once we got downstairs, we were provided with another room number. However, we had to wait half an hour for another room to be cleaned and prepared. For such a well reviewed hotel, I was highly disappointed with the amount of time I had to spend to get settled into a room.

negative

Me and my wife stayed at the Omni hotel in Chicago for a customer training at a nearby hospital. We ended up only staying for 2 nights and the service was awful here. At first once coming into the room, there was a mildewy smell in the air, which we were fortunate enough to bring a potpourri spray with us just incase. The continental breakfast each morning was terrible as well. The eggs were runny and the coffee was not hot at all. To make matters even worse, the room service attendant did not get to our rooms until the middle of the afternoon, when my wife was back from exploring the city. This was simply unacceptable by any standard.

negative

I had wanted to stay in this hotel since I had heard about how historic it is and I was highly disappointed with my stay there. The room that I was given was dirty and when I went back to the front desk to inquire about it, they disregarded my concerns. It took them a very long time to get me a new room and they whole time they were very unprofessional and did not make me feel welcome. I did not stay in the hotel all night since the people in the rooms around mine were unruly and were making noises all night long. I left that night but not before demanding a refund.
negative