Most people who experience bad service while traveling, shopping, or dining out do no complain. They accept bad services or products without making a sound. Why? Many feel complaining won't do any good. In fact, they're wrong, because companies don't want their customers unhappy. Not sure you can do it? Here are some ways to use when things go wrong. 1.If you have a complaint, do something about it right away. The longer you wait, the harder it will be to get your complaint solved. 2.First, complain to the servers. If they are not going to solve your problem, then ask politely to speak to a manager. And if that doesn't work, you can always request to speak to the manager's manager! 3.Demand a discount . Let's say you were promised a hotel room with an ocean view, but got a view of a brick wall instead; if you were promised a seat in the front of a plane, but got a seat in the back. You should do something about both of these situations. Ask a special discount. 4.Don't be passive. Offer ways you think the company can satisfy you. 5.Insist on the price you were told. If you are refused, get a manager's name and telephone number, and promise to follow up with a letter and a telephone call. 6.If all else fails, wait until you get home and take action. Call the company's head office, and speak to the most powerful person possible. Then follow up your call with a letter of complaint. If necessary, call the customer protection office in your city and complain. What might be the best title for the text? A) Get what you should get B) Complain as you please C) Take action to deal with problems D) Avoid trouble and don't complain
A
(Question)
A dog found shot in the head and face with a pellet gun, stuffed in a garbage bag and left to die is recovering from his injuries at an animal clinic in Texas. The bag containing the 3-year-old male mixed breed was discovered tied to a fence in Conroe, Texas, earlier this month. When local residents opened the bag, the dog appeared, took a few steps and fell. Augustyn rushed the dog to an emergency animal clinic, where he was treated for many pellets to the face, eyes, mouth, neck and shoulders. The dog was stabilized, but according to Dr Ron Hendrick, a vet at the Animal Emergency Clinic of Conroe, pellets remain in both eyes and it's unclear whether the dog nicknamed Buck was left blind forever. A Facebook page, Buck Needs Bucks for His Buckshot Injuries, was launched last week by Augustyn. It was created to help pay for the dog's medical bills. The page has attracted nearly 7,000 "likes" and, according to its creator, already more than enough donations to pay for his treatment. "The last 24 hours has been overwhelming for me," Augustyn wrote on the page. "I have gone from not knowing if I would have enough money to pay for Buck's emergency bill to having an unbelievable amount of money to provide the best possible care for Buck's recovery. I have thought long and hard about this today and how I should handle this. The conclusion is that I will open a separate bank account for Buck and all donations will be used for Buck's recovery and necessities." With the help of Facebook, Buck's story quickly sparked international interest. "Buck is now walking," Augustyn says. Police in Montgomery County say they are investigating the incident, and Augustyn says she has been in contact with law enforcement officials about donating a reward for information leading to the arrest of the person who tortured the dog. Sadly, cases like Buck's are not uncommon, particularly in Texas. What was Augustyn's purpose in launching the Facebook page? A) To ask for donations for the dog. B) To ask a vet to help treat the dog. C) To call for people to love animals. D) To ask people to find the dog's owner.
(Answer)
A
Ques: I stayed in bed for a few minutes. I was reluctant to leave its warmth and comfort, and reluctant to face the problem that I'd let myself forget for the past six months. Finally, I dragged myself out of bed. I finished getting ready and tried to settle down. It didn't work, so I decided that my mum and I should go. We had a little time, so I thought we could practice parking. I failed, with the wheel hitting the pavement. After that, the little bit of confidence I'd had was gone. I tried two more times, but didn't improve much. Then we headed to the test site. I went into a room for some paperwork. And I waited for 20 minutes--just enough time to make myself believe that I was going to fail. Then, finally, it was my turn. I just wanted to get it over and make sure that I had to come back next Thursday. I stepped outside and the sky was the light blue I love. It offered me some comfort and I realized something: sometime between when I pulled myself off the seat and when I got outside, I had become calmer. The first thing I had to do was parking, which I did quite well. The confidence that came with it hit me like a wave. The rest of the test went well and I passed it all. As I drove back, the instructor told me I would not be coming back for a second test next Thursday. Back in the building I didn't have to say a word. My mum knew just by looking at me. Her smile made her face softer. And I'm sure it was at least as big as mine. But, her eyes looked kind of teary, so, I knew she was happy for me. We can infer _ . A) the writer's mother might often wakes him up rudely B) the writer's mother is always kind to him C) the writer's mother hates him D) never wakes him up in the morning
Ans: A
Question: My sisters and I have dreamt of a home in the city, but when the Alcott family found itself in a small house at the South End without a tree in sight, only a back yard to play in, and no money to buy any of the beautiful things before us, we children all opposed it and longed for the country again. Anna soon found little pupils, and walked away each morning to her daily task, pausing at the corner to wave her hand to me in answer to my greet with the duster . My father went to his office downtown, mother to her helping the poor, the little girls to school, and I, Lousia, was left to keep house, feeling like an aged sea-gull as I washed dishes and cooked in the basement kitchen where the only thing I could hope for was someone talking with me. Good drill, but very hard, and my only comfort was the evening reunion where all met with such various reports of the day's adventures, we could not fail to find both amusement and instruction. Father brought interesting and attractive news from the upper world; mother, usually in low spirits because she would give away her clothes with sad tales of suffering from the darker side of life; gentle Anna gave a modest account of her success as a teacher, for even at seventeen her sweet nature won all who knew her, and her patience gained her the support of the most naughty pupil. My reports were usually a mixture of sadness and happiness, and the children poured their small joys and troubles into the family where comfort and mercy were always to be found. Anna was a successful teacher because _ . A) she had a strong sense of duty B) she was obviously intelligent C) she knew her subjects well D) she had wonderful character
Answer:
D