Problem: The day i happened to walk in EVERY machine was down, but my main intention was to buy a gift card, and I was able to do JUST that. I can't give em less than 5 stars because of tech difficulties...I have frequented this place so many damn times I lost track of how many punch cards I've gone through. Plus the employee was friendly and helpful, and I did appreciate the signs on the door telling all they were down for the day.
How would this review be described?
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A: positive

Problem: You know, I really loved this restaurant and it is a shame that they have lost my and my family's business for good. First off, their management needs a lesson in customer service! One fine Saturday evening, my parents and I were babysitting my nieces and we decided to order pizzas from Streets of New York for the whole family. One of the pizzas we asked them to hold the cheese as I'm vegan and I do not eat cheese. Well, we drive all the way there to pick up the food, drive all the way home and there's cheese on my pizza. This prompted me to call and speak to the manager who argued with me saying I said I wanted cheese on the pizza essentially calling me a liar and not offering any solution to the problem. Why would I say I wanted cheese on the pizza when I don't eat it? Doesn't make sense, right?! After spending $77 that night I was forced to order a new pizza and spend even more money and time going to pick it up. It really stinks because I was starting to eat here about once a week. Because of the poor service I received I am no longer visiting this location.
How would this review be described?
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A: negative

Problem: My and the boyfriend came here to see if they had any white crochet Toms in stock at this location since they are a retailer according to the Toms website. We were not greeted upon walking in and he held a very long conversation with the person who he was originally helping so we waited awhile. We saw that the white crochet Toms were not out in display, but thought that maybe it wasn't displayed or were out of stock in certain sizes. My boyfriend asked the worker if he had white crochet Toms available and just said a flat out "No." He did not offer to help get us sizes in another color or see if he could assist further with a different style. I thought that was very rude considering we had waited a long time for him to finish his personal conversation before we were helped. I won't be back.
How would this review be described?
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A: negative

Problem: Awesome hotel. The staff go out of their way to make your experience enjoyable. My maid found my tangled up necklace and untangled it for me (it was very tangled, and would have taken me forever to fix on my own). Little things like that go a long way. I was staying for a week for a work conference, and they made sure I had access to laundry, as well as cutlery and dishware (even pots) in my room. Yes, there's a kitchenette. The only downside is that my tower was far from everywhere I needed to be. The MGM is huge, so it comes with the territory.
How would this review be described?
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A:
positive