Problem: BIG! BIG! fan of Susan's apple pancakes. Always great service and always great food. And great atmosphere in a Sears craftsman house
How would this review be described?
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A: positive

Problem: More of a kids show than for adults. Juvenile.
How would this review be described?
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A: negative

Problem: I have heard good things about this shop. I had a bad experience at the east side Midas many years ago when the repairman tried to sell me something I did not need. That was over 20 years ago so I decided to give them another try. See how long it takes for a bad experience to wear off! Was it really worth the hard sell to have to wait this long for me to come back? But they did a good job for me. No hard sell, in fact just the opposite. When they could have they were polite and helpful. The man at the front desk was excellent. He is an example of the sort of professional that I want to help me for maintenance work. They did take longer than they said it would. It ended up taking twice as long as they first quoted me. So I was disappointed in that. Still the time was not terrible for what I had done. Keep up the good work. I will be back.
How would this review be described?
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A: positive

Problem: I am writing not about the goodies the shop produces but the horrific customer service they provide. I ordered cupcakes to be delivered to my friend and ended up needing to cancel my order. After three calls and three emails I was not contacted by the bakeshop. On my fourth call I finally got through to cancel my order. The person on the phone said I would be refunded within two weeks. Two months later I have not received my money back. I have called twice and emailed the shop to get in contact with me and have yet to hear from them. Wishing I never put in that order.
How would this review be described?
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A:
negative