I have taken my wife to this urgent care twice, both times a disappointment. First time: waited in lobby for 30 min and then in very cold exam room for 45 min. The place was not busy so I can only attribute this long wait to poor staffing. Having sick folks wait in a very cold room is uncomfortable... Second time: Office staff are slow, disorganized, and have poor customer service training. Office staff screwed up the paperwork such that it was sorted behind several other patients ...my wife was never going to get called to an exam room. After having several patients that arrived after us get called in before us, we escalated the issue to the office staff. They were indignant and made no attempts at finding a solution to the problem. We left and went elsewhere.... my wife will be filing a formal complaint with the business later this week. I would avoid this business... they have no respect for their patient's time.
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negative