Article: This can be a great way to open up the conversation. Many people get away with saying offensive things because they assume no one will challenge them. By asking them to repeat themselves, you're forcing them to actually admit what they said and if they stand behind it. Use a casual, innocent tone when you ask them to repeat themselves. You can almost pretend that you simply didn't understand what they said. You can say, "I'm sorry, could you say that again?" or "I'm not sure I heard you. Can you repeat that?" If the person refuses to repeat the offensive statement, they probably feel ashamed of what they said. You can say something like, "Oh, okay. I just thought you might have said something that struck me as odd. But I guess not." This will let them know that their statement was not in fact acceptable. If the person has used specific language that's offensive, ask them to explain exactly what they meant by it. Most people will not be willing to defend their use of slurs or offensive language once they're challenged to do so. If they've referred to a person or group using a racial slur, you can say something like, "I know that person is a member of that group. I've only heard people use the word you used to express a prejudice against people of that group. Is that what you're trying to say?" You can say something like, "The word you used has a specific meaning. Are you aware of that? Can I tell you where it comes from?" The person might not have used language that offended you. It might have been their tone or their timing. Explain what you took from their statement. They may be surprised to hear what you say. Many people are unaware when something they do or say offends someone. If you don't think they were trying to offend you, say so. This will lessen the chance that they'll feel defensive. You can start by saying, "I'm sure you meant no harm, but" or "I know you always try to be sensitive to others' feelings, so I wanted to let you know" They might be eager to explain the misunderstanding. You can say, "Is that what you meant to say?" or "Does that sound like what you were trying to say?" It's possible that they did mean to offend or shock you. Be prepared for this. They might have been subtly trying to stir up conflict. If they did intend to cause harm, stay calm. Don't stoop to trying to offend them yourself. If their intent was to offend, let them know how you feel about that. You can say that you feel hurt, surprised, or saddened. If they didn't mean to offend you, you can say that you feel relieved to know that they wouldn't ever intend to cause harm. This can be very useful with someone who values your opinion. If the person wants to please you, knowing how you feel can influence their behavior. You can express feelings without expressing judgement. For example, you can say, "I feel really surprised" rather than, "I can't believe you would say something like that."
Question: What is a summary of what this article is about?
Ask the person to repeat themselves. Clarify their use of language. Express your understanding of their statement. Ask them if your understanding is accurate. Express your feelings about their intent.

Problem: Article: It may mean that you need something stronger to dry your skin, increase cell turnover, kill bacteria, and soothe inflammation. Prescription medications should start to show effects in four to eight weeks. Your doctor may prescribe: Topical medications including retinoids (Avita, Retin-A, Differin, Tazorac, Avage) to prevent clogging of hair follicles, antibiotics to kill bacteria and reduce inflammation, or dapsone (Aczone). Follow your doctor's instructions on how often to apply them. He will likely advise you to first wash your hands, then your face with a gentle cleanser and follow this with a thin layer of your medicated topical ointment. Oral medications including antibiotics to kill bacteria and promote healing. These medications may also be combined with topical medications. Typical antibiotics prescribed by the doctor include tetracycline, doxycycline, and minocycline. Combined oral contraceptives (Ortho Tri-Cyclen, Estrostep, Yaz) which contain estrogen and progestin may be prescribed for women and girls with severe acne. An antiandrogen agent, spironolactone (Aldactone), may also be prescribed to women and girls to block the effects of androgen hormones on the oil glands in the skin. These options may also be used in combination with medications. Your doctor may suggest: Light therapy to kill bacteria causing the inflammation. This may be done either in the doctor's office or at home with a hand-held device. Chemical peeling to cleanse the skin by removing oils and dead skin cells. Extracting the whiteheads and blackheads that are plugging your pores. This may cause scarring. Injecting a steroid into the pimples to make them less obvious without the need for extracting the plugs. If the costs are not covered by your health insurance then ask your doctor if she offers payment plans. This medication (brand names Amnesteem, Claravis, Sotret) is very effective, but because of the potential for severe side effects, it is generally a last resort. Side effects including severe depression, suicide, ulcerative colitis, and severe birth defects. Women of reproductive age must participate in a Food and Drug Administration-approved monitoring program when taking this drug. Contact your health insurance company to determine what is covered. Many doctors will also let patients pay in installments.
Summary: Go to a doctor if home care is not clearing up your pimples. Consider various therapies. Discuss isotretinoin with your doctor if your pimples are severe and unresponsive to other treatments.

Since television stations are giving you free airtime, do not automatically expect to get a slot at your first choice. Television spots are competitive so it helps if you know someone at the station who can vouch for you. Some television stations have PSA directors who are responsible for placing PSA films. Check to see if your choice station has a person like that. Consider the audience of the station. Is it the same audience you are trying to reach with your PSA? Do not just send the file of your PSA film to stations. Reach out to them by phone and introduce yourself first. Tell them what your goals with the film are and ask who you should be speaking with. If they show initial interest, ask to meet with someone in person. They might ask you to send a copy of your PSA film. Make sure you know what file format they want the film in. Meet with someone at the station (or talk with them over the phone) and give them a one or two minute pitch about your PSA film's goals and call-to-action. Tell them why your PSA is relevant to their station's audience. For example, if your PSA is healthcare related, reach out to a local healthcare agency before they host or sponsor a community event and ask if your organization can attend. Show your PSA film at the event. In return, you can mention their name somewhere in your booth or on the film. When your PSA film airs, send thank-you letters to everyone involved. Send them to key staff at the station aired your film, as well as anyone who aided in getting your PSA out to the public.
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One-sentence summary --
Decide where you want to air your PSA. Reach out to television stations. Pitch your PSA film. Get your film to be part of a community event. Send thank-you letters.