Great experience. Had a check engine light on which I suspected was a fuel injector from prior experience. Called in the afternoon and spoke with Sally. Asked for a loaner car for next day when I dropped off my CX7. Sally said no problem and had it ready for me next day. When I arrived, I asked for a promotional oil change in addition to whatever they found with the check engine light. Sally said no problem. The check engine light was not a fuel injector, but an equally serious necessary repair. Sally also advised me of some other recommended repairs, but did not pressure me. I also asked about a noise I thought might be related to the check engine problem (which turned out to be a faulty EGR valve) and Sally found a loose piece of my rear fender beneath the car. That was fixed for free. All in all, great experience!
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a). negative
b). positive
Answer:
b).