The absolutely worst hotel stay I've ever had! It started at check-in with "come back in three hours our system is down". No apology, just a statement. Like I was annoying him with my presence. The next morning it took 15 minutes for the cashier/greeter to acknowledge our existence and another 10 minutes to have a waitress appear in the cafe. There were only about 10 people in the place ( 4 tables) so it's not like they were busy. On my last night the people in the room above me sounded like they were playing football. I called security at 12:30AM and 2:30AM. Both times they said they would "investigate" and get back to me. No calls and the noise went on until 3:30AM. I truly thought they were doing construction in the room! At 4:30AM I checked out of the hotel. I requested to speak with a manager but none was available. The clerk said he would e-mail a manager and have them call me the next day. I have yet to receive a call. Also,, the "prime rib" at the buffet was so tough it was inedible!

negative

My husband and I stayed here because we had 1 free night and I will never stay at this location again .... Since we had 1 free night we had to make two reservations so we did so and we got there fri night checked in and everything was fine my husband used his debt visa card to check in, the next morning we were told come check in for the following night so we did the girl at the front desk Kelia (spelling may be wrong) was awful at customer service and could not explain to us that they needed another card to swipe because they did not have a CC on file for us ??? Which was wrong because we checked online at our bank and my husbands CC was charged twice not once but twice than they want another card from us ?????? What the heck ??? A man from the back whom Im guessing was the manger comes out unprofessional shirt untucked looking meaner than anything and rude as can be ..... Comes out from the back and telling Kelia to run a report etc .. Well I was getting worked up and just gave her my CC and let her run it .... Now our two night stay was charged THREE nights when it was only suppose to be two nights with 1 night PAID !!!! I will never return to this location again !!!!! Rude customer service and management

negative

I have been wanting to try this place for a while now and had the opportunity today. They did not disappoint! I jad the straw and it was delicious! I am going to try their New Yorker next trip.

positive

We ate at the original Riverview around 2-3 times a month for over 30 years. It was a big disappointment when they closed after 67 years at this location. We were excited when we learned the Riverview had reopened, so we went to check it out. They did a facelift on the interior and added a new bar. They kept the casual and homey feel, which was nice. They have removed most of the seating in the large back dining room and converted it into a game room and dance hall with a bandstand. They mounted a bunch of TV's around the restaurant and they were tuned to college basketball. We were there for dinner, so these additions were of little interest to us. We were seated quickly, and our drinks were brought at once. We ordered the blackened oysters appetizer. It took 25 minutes before the appetizer and salads were brought out. The salad was unremarkable and the spoonful of dressing was not enough. The oysters were essentially raw and coated in spices. Fortunately, we like raw oysters so we really didn't have a problem with that, other than the powdery taste of the spice. If you are expecting to have your oysters cooked (as 'blackened' usually indicates) steer clear of this dish. A short time later the entrees were delivered. But, they weren't OUR entrees. The waitstaff apparently got their tables mixed up and they belonged elsewhere. Our entrees finally arrived almost an hour after we ordered, and the food was NOT worth the wait. I ordered the Mediterranean Tuna cooked rare. The fish had barely touched the skillet, was not seared properly, and was pretty much cold and raw throughout. Again, I like sushi so the lack of cooking was not the problem, rather the black olive chutney they covered the fish with was bitter and unappetizing, totally ruining the meat. The menu said it was served over rice, but I didn't get that. Instead they substituted a bowl of bland grits. I also tried the slaw, but it was totally bland also. I was really hoping they had gotten the original Burns' Riverview sour slaw recipe, but clearly they did not. My wife got the blackened salmon, which was cooked nicely, but her sides also included the grits and a mixed veg bowl that she did not care for. A slice or two of lemon and some tartar would have gone a long way to improving the dish. As we looked around (plenty of free time during the wait) we saw that we were not alone in receiving slow food service. We spoke to the manager, and he apologized for the long wait and cited 'equipment problems' in the kitchen. He offered to comp the meal, but when the check arrived we were charged full price. To be fair, the manager spoke to us as we were leaving and offered a refund, but at that point we just wanted to leave. If we see feedback that they have improved their service and quality, we may give them another try sometime in the future, but, after this experience, it is not on the horizon.
negative