Problem: It was fated that Bachi Burger and Us would meet last Sunday at the Las Vegas Valley Book Festival's "Feasting on Words" Event. I read about it on Yelp, went to check it out and was pleasantly surprised to see such a well-organized event that evoked a sense of community, somewhat unusual for Vegas. Bachi Burger chefs were among other local restaurant chefs there, slaving over an open grill to serve fresh food representative of their venues. Bachi was serving these miso sliders that really stood out above the rest. Kobe patties topped with fried quail eggs sandwiched between warm soft buns had me wondering why I never went to their restaurant before, especially since I live less than five miles away. We made our trip tonight and I am now so thankful to have been paying attention to Yelp events. The restaurant is minimally decorated, modern and clean, fitting for an Asian-inspired gourmet burger joint. We started with the parmesan truffle fries, which were very tasty, crispy (not burned) and not too greasy. I really liked the Bachi pickles, which were a combination of pickled veggies: radish, onion, carrots. They provided the addictive sodium and crunchy companion for the fries and burgers, which were worth the wait. (I've read reviews that the service can be slow here; ours was not slow, but longer than many other burger joints, which make sense to me since these burgers taste like they were made with much care and effort). The Vietnamese in me desired the Banh-Mi burger, and the Vietnamese in me was right. The Banh-Mi was a culmination of flavors: sweet from the Vietnamese ham (cha lua), salty from the fish sauce, tart from pickled cabbage, and spicy from the chili peppers. All of this were served between two pate-covered buns, a perfect harmony. I was too full for dessert, but am looking forward to trying the Portuguese donuts with Saigon cinnamon on my next Bachi experience. Before we left, my boyfriend said, "We should be careful who we bring here, since we may run into them all the time from then on".
How would this review be described?
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A: positive

Problem: Food is so very average which works fine for some people. But the service I received deserves exposure. I lunched here last month with my elderly aunt. We walked into the restaurant 4 minutes prior to opening, however the doors were open. No one at the hostess station so we waited. A few minutes later my aunt, anxious to show this restaurant to me, suggested we look out at the patio to determine if it would be warm enough to lunch there. While walking to the patio a woman barked "Ladies, ladies! We aren't yet open!" My aunt tried to explain what we were doing when this woman, the hostess, walked back into the kitchen. We returned to the lobby & waited. The woman returned, no greeting, no smile, no nothing! She just picked up menus & said, "This way." So we said we'd like the patio if it seemed warm enough. She said nothing, just walked us out the door to the patio. On the patio was a mop bucket and several freshly hosed down tables - soaking wet. I said we'd prefer the dry tables inside. Snarky hostess again said nothing, just raised her eyebrows and motioned us inside. Our server was fabulous but that hasn't changed my opinion of this place. Get over yourselves. You have a mediocre product. For me to return to a place my initial impression must be very good. Very disappointing.
How would this review be described?
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A: negative

Problem: Worst customer service EVER. I've been a loyal customer for 7 years until tonight. I was given a 1.5 hour delivery time. No problem. 15 minutes past the delivery time they called to see if I still want the order. I said yes and confirmed that the pizza was on the way..they said yes. 20 minutes later and still no pizza. I called and the pizza was still in the restaurant. 25 minutes later it arrived covered in halapenos. No where on the menu was halapenos included in the ingredients for the taco pizza. I asked for the manager (Mike) and he was a total jerk. He told me they would come back to my house to retrieve the pizza and refund my money. There was no apology. He was sarcastic and didn't care about my loyalty or return business. WORST CUSTOMER SERVICE EVER. I've never been treated this way by a restaurant. I'm shocked. I will take my business elsewhere going forward.
How would this review be described?
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A: negative

Problem: Good prices and really tasty pizza's. I was really impressed with the butter cheese crust, very tasty and the cheese was really stringy and laid on thick.
How would this review be described?
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A:
positive