Problem: Write a negative (OPTIONS:
- negative
- positive) yelp review.
A: On January 4, twenty of my friends and I had a dinner at Humble Pie on 7th Street. Two days before the date, I spoke to someone who took my original reservation for 15 w/o any problems. I also informed her that we will want separate checksI'm sure, to which she said that it wouldn't be a problem. On 1/4 around 2 p.m.., I called again to confirm the reservation at 5 p.m. and also informed the guy on the other line that the reservation will now be for 20 not 15. He said it wouldn't be a problem, but noticed that the note on the reservation said "separate checks." He then said that Humble Pie CANNOT do separate checks for groups of 8+ because that's their policy. I wish that I was given the correct information when I first called because that would've changed my decision to have the dinner there. Some of my guests were just going to stop by and not stay long for dinner. At that point, it was too late to find a place and inform all 20 guests of the change, so I stuck with it. But for the record, I was already annoyed that a staff member did not know an important restaurant policy that should've been ingrained from the firstday of training. The reasoning I was given for the "one check policy" was: "You only have one server for the evening...". That sounded like a recipe for poor customer service. Well, that's pretty much what we got that evening. 1. As a guest was finishing up his Kiltlifter, he noticed that there was a piece of "ice" at the bottom of the glass, which he thought was odd for beer. As he got the piece of "ice" in his mouth, he realized it was a piece of broken glass. Luckily, my guest is so even-keeled that when he informed our waitress that evening of the broken glass, he didn't make a big fuss and just told the waitress to inform the bartender in case there are other shards lying around. She said that earlier in the day, a glass or two did break/shatter and the piece was probably one of the remnants. My other friend then got worried and checked her Kiltlifter from the bottom and noticed that the bottom of her pint glass was cracked. The incident was clearly NOT the waitresses' fault and she quickly told us that both beers will not be charged. My guests were grateful and they each received another pint of Kiltlifter. Luckily, my guest didn't order a diet Coke first, which is his usual, because if he had, he wouldn't have even seen that piece of glass coming, and probably sucked on it like ice. But he didn't make a fuss because well, sh*t happens. 2. Then the SAME guest ordered his burger with no cheese because of dairy allergies. Everyone ordered pizza or wings. People got their food served, but an HOUR AND A HALF after he placed his order, he still hadn't gotten his burger. Again, the waitress was apologetic but at that point he didn't want the burger. You would think that they'd give him extra attention after the glass incident, but no. He didn't say anything because that isn't his personality and he knew that I would be upset. And since it was my birthday dinner he didn't make a fuss to ruin the evening. Some of my guests asked for water and that was a little difficult to get, too. 3. After all this inconvenience, we were hoping that they could honor our request for separate checks. But there were inconsistencies--some were granted that request and then some were not. Frustrating! To be honest, she was good for the most part doing her job solo. She probably would've gotten a 20+% gratuity anyway from each of the guest Now imagine this concept, if there were maybe 2 servers or maybe 1 1/2 servers for our party, the poor service wouldn't have happened. One of them would've noticed that while everyone else was eating, one guest wasn't. Our waitress was not only waiting on our tables but other tables as well. Humble Pie, look at it from our perspective: my guest, who sucked on a piece of broken glass and was not served his burger (but instead a consolation pepperoni pizza, which, according to the waitress, was ordered but she can't figure out who ordered it, but it didn't matter anyway because my guest is allergic to dairy) was forced to pay part of the gratuity that was included in the bill. For bad service. And we're not faulting the waitress, who was working her a** off that evening, we fault poor management. I think you've done her a disservice because she seems awesome, but physically, you can only do so much. I've supported this establishment when it was The Living Room and I wanted to support Humble Pie because I support local. Sometimes good food is not enough. Anyone can get "good food" anywhere and they are plentiful out there, but selling an experience is an art. I'm not complaining because I'm asking for compensation or a freebie. But I am asking you to consider how you manage the restaurant.
Q: negative

A: By far the worst experience at Macaroni Grill that we've ever had. For starters we had to ask for bread twice and when we finally got it, we didn't even have starter plates. Next we waited on our server multiple times, server never came by after food was served, wife's pasta noodles were undercooked and her portion size was made for a kid. We always order same thing so usually everything is pretty much the same not including this time. Last but not least, it seemed like everyone hated their lives minus hostess and weren't happy to help any customers. Also the cooks were banging stuff around which didn't help the experience. We won't be back to this location!
Problem: What would be an example of an negative (OPTIONS:
- negative
- positive) review?

Answer: In all honesty, this place smells like the restroom after you sprayed air freshener to get rid of the scent you left behind. The rooms were decent, minus the shutters that they use. I've stayed in hotels where you have those draperies that black out the entire room and I missed those rooms SOOO much when I was trying to sleep at the Tropicana. One more thing: THE ROOM SERVICE! Make the effort to go to another hotel or go to Mcdonalds ANY WHERE ELSE. I ended up sick the first night I had it but I thought it was the alcohol I had drank that same night. The second night we got it I was in the same exact pain...HEED MY WARNING, DO NOT EAT THERE!
Input: OPTIONS:
- negative
- positive.
Generate a positive review for a place
Output: I liked this place. Probably best during the less hot months as most of the seating is outside. Inside the house is a bit cramped, but the history makes it worthwhile. The food was good. I had the corned beef hash which was very good. The pancakes were pretty good too and everyone at our table enjoyed their food. Albeit there was nothing on the menu that I'm going to be like, "I HAVE to go back and have that again," everything was well prepared and tasty with a pleasant staff.
input: Write a negative yelp review (OPTIONS:
- negative
- positive).
output: Went completely down hill after Skyler left!!! Would not go back again.
Problem: Write a negative (OPTIONS:
- negative
- positive) yelp review.
A:
Can't believe the lousy service I had with the check in front desk service clerk. We were in a hurry. We needed to drop our luggage and return our rental car next to the hotel. My husband parked the car in the front and i ran in to see if i can drop our luggage and check-in. There were no lines and two receptionists were at the counter. One was in the front and one was at the back. The one in the front was organizing somethings in front of her on the counter. I was about one feet from her at the counter. I patiently waited for about 30 seconds with NO acknowledgement from her. There were no greetings, no "how may i help you". etc. So, i asked if i can check-in with her. She didn't lift her head up and said, "i am busy, I will be with you in a few minutes." It was how she said the message, as if i was a bother. I waited another few minutes and was ready to give a "shout". Finally, the receptionist at the back came over and said she can help me. After we check in and I was assured that our luggage will be placed in our rooms immediately, there were a big group came in behind me. I saw both receptionist started to work. Because neither of them talk to me with any eye contact, I was worried so i asked again where will they direct our luggage to. One of them answered, they will be in our room, room number ###. I made sure that our computer bag was given to one of the porters and they were directed to the exact room number etc. We return to the hotel 6 hours later and went directly to our rooms. Guess what, no luggage. After a few phone calls and talking to managers etc. we realized that our luggage were not tagged so it took a long time to find them in the luggage room. What an incompetent receptionists in the front desk. The hotel needs to retrain their employees. By the way, we waited about 30 minutes in the morning for the shuttle to take us to the airport while the distance between the hotel and the airport was 10 minutes walking distance. Did not understand why there was such a delay at 4:30 in the morning. By the time we left, there were too many customers that some of them had to wait for the bus to go and return again. :(