Read the following article and select the best answer. Article: Dear Mr. Plant, I am an enthusiastic camper and longtime X-Ports customer, but after being offended for the third time at your Sierra Vista location, I am writing to complain about your impolite employees. Several months ago ,I bought a tent that leaked the first time I used it and wanted it replaced . When I took it back, your employees accused me of tearing it myself. I left not only withm1, torn tent, but no refund and no satisfaction. A couple of weeks ago , I bought a sleeping bag that was supposed to sleep two people comfort-ably. It didn't. Your employees refused to give me my money back even though I had the receipt. I was asked to leave the store, again with no satisfaction. To my misfortune, my latest purchase , of a piece of camping equipment at your store proyed to be another disappointment. The propane camp stove I bought didn't work properly. When I returned to exchange it, the rude clerk refused to help me because I did not have my sales receipt. It was an even exchange! He said that I was a problem and even asked if I had seen what products I-could purchase at one of your competitor's stores at comparable prices. Was he accusing me of something? Why would I have brought a receipt for an even exchange? Why would I know the price at other stores? Furthermore, the clerk called security and forced me to leave your store-without my camp stove! How can I go camping now? The tent leaks, the sleeping bag is just wrong, and I don't have a stove to keep warm ! Who is going to refund my money for my stove? Who is going to help me get over the abuse I suffered in your store? You, as the area manager must clear these matters up for me immediately! I am sending copies of this letter to your main office and the Sierra Vista Store. Sincerely , Ima Kumpanee Question: What was Ima' s proposed solution for the problem with the tent? - To have it replaced. - To have it repaired. - To get a refund for it. - To get their apology.
To have it replaced.

Read the following article and select the best answer. Article: Cyril was a small town. The houses there were all made of wood; almost everything in the houses such as cupboards, tables and chairs were made of wood, too. And all the houses faced south. The town was never peaceful. Fire broke out once a week on summer afternoons. Residents were puzzled who the real firebug was. One day a big fire broke out. It was said that a Negro had jumped out of the house on fire, so the police arrested all the Negroes in the street. However, fire never stopped to breaking out when the Negroes were in prison. Mauson, a physics teacher didn't believe that the Negroes were the firebugs, for he really knew about those Negroes, He made up his mind to find out who the real firebug was. One day he was invited to drink in a pub and happened to notice that many bottles and plastic plates were baked by the hot sunrays. Suddenly he realized what the actual fact was. He jumped with joy, saying, "I've got the answer!" Mauson dashed out of the pub to his friend's house nearby, which also faced south. He made an experiment there to confirm his idea. The next Saturday afternoon, Mauson asked some policemen and newsmen to come to the house. They were told that the real firebug would be shown there. At that time the sun was shining full into the house and it became hotter and hotter inside the room. Someone wanted to draw the curtains together, while another was going to use a bottle to drink water, but neither got permission from Mauson, who wanted to let the firebug in. "Now," said Mauson, "this house will soon catch fire." People looked at each other in surprise. Mauson asked them to look at the bottles and focus on the table cloth. After a while the cloth gave off a burning smell and began to catch fire! The mystery of fire was discovered, but the police wouldn't believe him and insisted that Negroes had been the firebugs. Instead they arrested Mauson and put him into prison. But Mauson said he would never turn against science. Question: The town was never peaceful, for fire broke out _ . - in the afternoon - in summer - at any time - A and B
A and B

Q: Read the following article and select the best answer. Article: Hello. I'm Jan from Mrs. Lake's class. My class wants to work together to help the public. We think we have found a great way to do this. Last month we did a class project on the highways near our town. We learned about the Adopt-a-Highway Program. This program brings people together to pick up litter along the roads. We think it would be a great idea for all students in our school to join the program and adopt a highway. Adopting a highway is not like adopting a pet. When a highway is adopted, only part of the highway is cared for by a group of people. The group agrees to work every week to keep its part of the highway clean. Each group gets its own sign that has the name of the group printed on it. The sign is put up at the side of the road. This sign lets drivers know who is keeping that area of the road clean. The Adopt-a-Highway Program is a great way for people to help their environment look nicer. Also, the government does not have to send out as many road workers. This saves money. Finally, people may try harder to keep roads clean if they see people, especially teenagers like us, cleaning them up. We will need helpers to care for our adopted highway. If you want to feel great and keep our roads clean,please come with your parents to the meeting next week. We will meet in Mrs. Lake' room on Wednesday at 6:00 P.M. At the meeting, we will talk about which roads are the dirtiest as a result of people's unkind acts. Then we' ll try to pick an area to adopt and clean. I look forward to seeing you at the meeting. Remember to keep our roads clean! Question: What is the purpose of this speech? - To encourage students to join the program. - To introduce the traffic system. - To show drivers how to drive safely. - To tell a story about adopting a pet.
A: To encourage students to join the program.

(Q).
Read the following article and select the best answer. Article: Moral science is taught as a subject in most schools but with little effect. Perhaps part of the problem lies in the fact that morality is not a science, strictly speaking. It is too much of a social phenomenon, and also has too much of the personal and subjective things mixed within. Besides, morality itself changes with generations. So it is impossible to be defined in a textbook. I remember sitting through forty minutes of moral lessons, which told stories about little children who never told lies and were rewarded for their goodness. It had little effect and left no impression on me, though. If moral science has to be taught as a subject in schools, it needs a participatory approach. When you tell a child about morals, you also have to deal with social norms and cultural differences. You have to explain that morality can be subjective, and be able to co-exist in society. You will probably have to refer to the morals of the present time. The best way to tell a child how to live is to show him what is valued. If a child likes his friend, you have to make the child think about why. Once the child notices and recognizes goodness in others, he or she is likely to develop it as well. In fact, children learn most of their morals by watching people around them. They absorb behavior patterns from teachers and older students. They watch to see what is rewarded and who is punished. They learn on the sports field and through social work. Moral science lessons should simply consist of letting them live and interact, and watch you support correct values and reward good behavior. Question: When you tell a child about morals, you should _ . - teach him to share personal moral ideas with others - tell him about social norms and cultural differences - explain that nobody can influence his moral ideas. - say that the present morals are likely to be changed.
(A).
tell him about social norms and cultural differences