So my husband accidentally booked us here rather than the four seasons. I was disappointed but it didn't seem so bad when we checked in. The room was nice, big,a suite, recently upgraded. But the acoustics are terrible. When I went to sleep (admittedly early) there was pounding base from one of our neighbors and then at 5:30am was awoken to them having loud sex. Great way to wake up! Housekeeping was terrible. They never came to clean the room on the first day and the light to clean was on. I called for more towels and shampoo that evening and it was never delivered, and then the next day when the baby (who we had to pay $35 for a crib for) were taking a nap housecleaning came by and rang the door bell 5 times before trying to break down the door (with the do not disturb light) before I could get there. The room had already been cleaned! I am beyond frustrated with the housekeeping here. Next time we will definitely be staying at the four seasons!
Was this review given positively or negatively?
negative