Problem: What would be an example of an negative review?

Answer: One of my business partners came to town and suggested that we get a steak for dinner. He went ahead and made a ressie for Ruth's Chris Steakhouse and since he was buying, he got to choose. We walked in on time for our 7:00 pm reservation to be told that they weren't ready for us yet...in a half empty restaurant. I was puzzled, but it seemed to be a ploy, more than anything else, to get us into the bar for a cocktail, before we went into the restaurant for...a cocktail. The service was, in a single well chosen word...perfunctory. Our waiter went through the motions and didn't seem particularly pleased with Ruthies or with us. None of the staff seemed up and happy. Nobody was really smiling or friendly, and every phrase, every question, every move seemed designed to "optimize" us. Every word sounded like it came out of the corporate server manual. The food was OK. If you put enough butter on anything, you can make it taste pretty good, and they put some butter on them there steaks, let me tell you! The wine list is fine...I don't have the palate for fine pinot's that my partner does, but he found something from Oregon that he liked and you can't really screw up MacCallan's, neat:) After the initial enforced 20 minute wait for nothing, we were assembly lined through dinner in an hour. How very efficient! :) If it seems that I am being tough on Ruth's Chris Steakhouse, it's only because I am. You know, when I spend (OK, I didn't spend a dime, dinner was on my partner and believe me when I tell you I deserved to be treated to a free dinner) $250 for 2 people, I want to see the love from everybody in the place, from the minute I walk in the door, through bringing the ice water and the MacCallan's, to perfection in the art of appetizer's, entree's, desserts and coffee. I see the love in other places (both considerably more expensive and significantly less expensive, so it's not a case of me just being crabby about pricey dinner spots:), and it just doesn't come shining through here. I just don't get that anybody really gives a crap at Ruthies'. I'm probably wrong, and everybody cares about us, "the valued customer", like the very dickens. As far as Ruthie's being a chain, so we should expect the corporate approach, well...I see chains where the service is caring and enthusiastic, even if they are serving double-doubles and a coke for $5.45, not steak and scotch for $100+ per, and the fresh faces smiling at me aren't making a $50 tip on my dinner, either. So I know it can be done...and should be done:) BTW, clear up the confusion for me...I know who "Ruth" is, but who or what is her "Chris"?

Problem: What would be an example of an negative review?

Answer: Came here for lunch today with my friend for the first time. I ordered Cuvee Salads around noon. I had a bloated stomach, headache and loss of appetite afterward. I skipped dinner since I didn't feel like eating. Now 11-12 hours later, I ended up vomitting TWICE what I ate for lunch there. I will probably never come back to Winchell's Pub & Grill again.

Problem: What would be an example of an negative review?

Answer:
Love this place...HOWEVER (keep reading). Very Comfortable setting. Awesome bar! Very friendly staff!!! The food is great (Yes one of the best burgers around) however I gave it 2 stars because of their draft beer prices. They do have cheaper options like half off happy hours and PBR but if you want a good beer it's $7.50 for a pint. The menu pricing is misleading. It says Tap Beers are $5 but when the bill came they were $7.50. Bartender although nice didn't offer to correct the price difference. So at $7.50 that puts it above my price point...come on it's just a beer! If not for that I'd scored them a strong 4 stars!!! To bad because I live just a few blocks away. Guess I'll be hitting up Mr. Fox or Ingo for all my burger & beer cravings.