How might one describe the sentiment of this review?
From the beginning the service here was so-so, the boutique is open by appointment only and whenever I attended appointments for my friend who was the bride we ended up waiting for our consultant to arrive. The store in itself is limited in selection and not in the greatest shape. I tried on a few dresses myself which were stained, had broken zippers etc... When one of the sample dresses was too large I had to be "clamped" into it (taking in the excess fabric from the back with a spring loaded clamp). Unfortunately this took with it a chunk of my flesh. I understand mistakes happen, but seriously... Ouch! My experience as a guest of the bride was mediocre but my friends experience as the bride in question has been horrific! I've encluded her side of the story. "I picked out my dress in January 2012 and got measured for it in September. I got a phone call a month later that they can't find a manufacturer to make my dress. Ok,disappointing, but I was offered a refund or the opportunity to pick a new dress. When I arrived at the salon again, there was the dress I picked out, still on the rack (and not the rack designated as sample only; the rack of dresses available to be ordered.) I asked about it and got something of a brush off answer, no real explanation. A lot of questions I asked needed to be directed to the owner, who was not answering or returning phone calls. I ended up requesting a refund as offered, but no one seemed to know how to issue one and, again, no response from the owner. I was also told they had no record of how much I needed to be refunded as my receipt was with the unreachable owner. Fortunately I had my copy with me, but still walked away with no refund. It's been a week and still no word from anyone at Iris D. Unacceptable."...pick from the following.
a). negative.
b). positive. I think the answer is
a).