Problem: Write a positive yelp review.
A: The staff was friendly and knew the menu. Both of our meals were tasty (Caprese salad and Santa Fe wrap). I appreciated the vegan protein option. The seating and outside area was clean and in the shade. I'm looking forward to trying the smoothies next time!

Problem: Write a negative yelp review.
A: First of all, the service was not very welcoming. I was Saturday afternoon Solo dining, and sat at the bar for a mojito and a Cuban sandwich. Which I never ordered because the waitress/bartender/hostess never even inquired if I wanted a menu. Mojito was average, too much lime, and it was stirred, not shaken. No love put in there! Had a Heineken next and then left. Staff feels like they are bored and don't like their jobs very much. Or each other. Like robots really. The bartender/waitress/hostess was definitely busting her ass way harder than anyone else. I would give it another try, maybe on a busy night when dinner service is in full swing, to try the food and check out the ambience.

Problem: Write a negative yelp review.
A:
Been here three times and man, this place is mostly bad. First experience here: party of eight, Friday night, every other place around (despite the negative temperatures) was packed. We sat, ordered drinks, ordered food. Place was empty. Drinks kept coming and after 45 minutes, we began to ask about our food. The waitress nervously informed us "it was coming". About 15-30 minutes later, we were informed that our ticket was lost and all food would be comped. Second trip was St. Patty's Day -- they were advertising beer specials and corned beef and cabbage. Went to the bar to order and the exasperated waitress said "Nothing here is managed well!! It's going to take well over an hour for your food" We got Thai that night. Third trip (what, we're gluttons for punishment!) we were overcharged from the advertised drink specials. Waitress was very nice, but not great at getting things spot on (come on, fried potatoes do not count as a salad!). Other than that, things were okay. Food is fine -- typical mass distributor American fare, but not bad at all. Mixed drinks were weak. Waitresses have always been pretty good/fast and apologetic for their working conditions. I will go back, because I love the patio and the fact that it rarely ever seems busy, which is good when you are not looking for the typical college crowd hangout and just want a big place to order some mediocre food and have a few drinks.