Problem: Went here for years but after they expanded seems like they lost the customer service. My husband and I were ignored, waiting out for with a dozen other people waiting to be called. Then was talked to rudely when we asked when we were Nwxt. They said they sat 3 people before us that we did answer...because we were outside. The was no standing room inside. Waited inside to make sure they weren't going to sit someone else and was basically told we were in the way. Took a friend and son with us..we called as we walked out. BAd CUSTOMER SERVICE. WOULDN'T WASTE MY TIME THERE AGAIN GO TO DOWN SOUTH INSTEAD!
How would this review be described?
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A: negative

Problem: Went in to send an already addressed box (10x10x2) weighing less than one pound from 89130 to a New Jersey zip code. I advised the clerk the lowest shipping rate was acceptable, since this was a return item and I was not concerned with the shipping speed. I was first asked to fill out a UPS shipping form if I wanted to ship it UPS. I then asked if there was another way to ship it so I didn't have to repeat the effort of attaching another address label. The male at the counter said it could be shipped USPS with the address label already affixed to the box. I told him that that would work. I expected the package would be weighed, the proper postage would be affixed, and I would be on my way. Directly after I mentioned just using the USPS, it appeared he was perturbed that I decided to ship it USPS and advised me, because of the size of the box, it would HAVE to be priority mail at a $20.00 rate. I asked why it had to go priority mail and he repeated it was because of the size of the box. I thought $20.00 for an item that was just barely twice that price in the first place to be shipped was a bit high and the box was by no means large at all. I again asked if there was a lower rate, not priority, but he said there was not. Hearing this, I decided to just go to the regular post office and mail it there. Once at the post office, the price to ship it was $9.64. Weighed, postage affixed, and on my way, this time satisfied with the shipping costs. So was the price of $20.00 at the UPS Store correct, or was the counter guy just ticked that I decided to use the post office, which was how I felt. So this UPS Store gets Two stars, for what I thought was too high of a shipping cost and limited options, and the perceived demeanor of the counter guy.
How would this review be described?
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A: negative

Problem: I had been touted to Aurelio's by more than one person plus reviews on yelp, so I had high hopes. Finding a good pizza in Henderson is a challenge especially for a person who knows good NY pizza. I ordered two small pizza's to take home. One with mushroom and olives and the other with just peperoni. I felt like the mushrooms were canned and that the pepperoni was tasteless. I did something I never do, I threw away both pizza after trying slices from each. They were that bad, on the order of the worst cheap chains like Papa Johns. The crust was neither a good thin crust (as they advertise it) nor a thick crust with some flavor. Needless to say I won't be going back for pizza, maybe their other entrees are better.
How would this review be described?
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A: negative

Problem: I liked it! I got a lobster roll, it was kinda expensive, but the quality of the lobster and amount of lobster exceeded my expectations. My other friend got the lobster mac 'n cheese, it was a little bland, it definitely needs a dimensional characteristic whether it's heat or truffle or something. We tried Tabasco and ketchup ...sort of did the trick. My other friend got the lobster grilled cheese which reminded me of a tuna melt. He wolfed it down and we didn't even get offered bites, so my guess is it was good :). Servers were very friendly & fast!
How would this review be described?
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A:
positive