Ok before I get started, I should point out that my 2 star review is solely based on the length of time waiting for the main entree to arrive (to which Paul Martin DID make up for that!) Yes, this place is about 2 weeks old and some of the wait staff (at least where we were seated, on the patio) seemed to be very new. No problem...I've been a newbie before too. Our server was a little over the top with the constant mispronunciation of "beautiful", he kept saying "bootiful" and he kept reaching over us to remove empty dishes from the table; he just needs a little more training and seasoning and he'll be fine. The appetizer was a grill artichoke that we shared and it came with this great tasting garlic, pesto and basil aioli. We devoured that in a short period of time. Next, we split the French Dip sandwich; the meat was a little too fatty and even though we split the dip, I mean c'mon Paul Martin, you can spare a decent amount of the au jus, can't 'cha?? The au jus was served in this way too small and too deep Japanese teacup-like container which it made it difficult to "dip" our French dip. The horseradish/mayonnaise dip was creamy and good, pretty standard. The shoestring fries was done well and crispy. We also had the mac and cheese that had pieces of prosciutto in it and it was a unique taste, the broiled top was nice and crunchy! With that being said, our wait time after we got the appetizer was way too long and appeared isolated however that is my biggest pet peeve is the food took too long AND it seems that I am the one who has to recognize it and point it out to the staff. Once I let the server know that it's taking a long time, it was then he let his manager know. Manager addressed us and was nervous about approaching us (he seemed to be a young and new manager as well) and he did his best in explaining the situation but it was painful watching him stumble (ok, not so painful as amusing). When the food did arrive, it did come out nice and hot so that was a plus! They also comped our meal as a way of apologizing for the delay. A golf clap for the food...and since they showed that in the end it is about customer satisfaction, we are going to try Paul Martin again.
Choose the sentiment of this review?
Pick from:
[1]. negative;
[2]. positive;
[1].