Q: Given an Amazon review, indicate whether it is a 'Positive Review' or 'Negative Review'.
I got this, followed the instructions and used it for three months when it failed completely and instantaneously and sucked my lifetime of photos into a black hole. I got quotes for data recovery from $300 up, and up, and up..........<br />Customer service is very unhelpful. They pretend they can't imagine such a thing as a hard drive not accepting a connection and just disappearing like that. Level two (they asked me to call back the next day) tried harder, but same result. I spent a total of 9 hours on the phone over three days with them (mostly phone tree and holding) had my calls dropped THREE times and had to start over, just very, very frustrating.<br />So..............they tell me to send it back (data and all, which will be forever lost), and they will send me a 're-certified' unit, which is all the warranty will allow according to them. I didn't buy re-certified unit, but now I am supposed to thank them for that because 'it has been gone through' and the techs make sure everything is right.<br />No they don't. What I got was a repackaged USED unit with scratches and dust in the vents. It had a power supply that was for some other unit, some other country and not only wouldn't plug into the unit itself, it also wouldn't plug into a U.S. power outlet.<br />You can't trust this product, and I think people should know that. You also can't trust the company's very slack customer service. But my biggest beef is this: after they put a customer through all of that hell, they still INSIST that they only will give you a used unit to satisfy their phony-baloney warranty. Yes, I read the fine print. If they had allowed an ordinary consumer to know that they would forever get used units as replacement, I doubt people would buy the new unit in the first place. So they hide it.<br />I didn't buy a used unit. I expect a new one in exchange when the first one fails so soon and so miserably.<br />I'm on my third one, and I honestly don't think it's going to be any better. I'll never trust it, that's for sure. And I don't plan on going back to that rat-nasty customer service again either. it's just way too frustrating.
A:
Negative Review