Q: I may not be the fanciest person to be walking into a store in this part of town, but I am not invisible. Waited a good ten minutes as the salesperson chatted with a woman at the counter, explaining a complicated food regimen for her cat, over and over, looking at photos on her phone, with nary any acknowledgment of me even there. Ignoring a customer ready to pay for a product standing right in front of you? Really, unheard of in direct retail. Believe it or not there are plenty of stores selling high end pet food these days, and most of these stores actually want my money. I put the bag down at the front door and walked out, still no acknowledgment. This location happens to be extremely convenient for me but it will never get my business again, it was an insulting experience.

A: negative

Q: I was on vacation in Gilbert and wanted to leave a bouquet of flowers for our hosts. I found Lena's via google and called them at 9:00am. I asked to order a bouquet that i saw on their web site. They told me it wouldn't be ready until 2:00pm. I had to catch a flight at 12:50 so I told them that wouldn't work for me and even explained I had a flight at 12:50pm. I asked if they had any bouquets already prepared in the cooler and they said yes. I told them i would take one from there and said I would be on my way to pick it up. They told me no problem to come on down. I arrived at 9:45am and waited quite awhile as there were a number of people picking up prom corsages/wristlets. They were completely disorganized and couldn't fin people's orders. One was completely wrong so they had to redo it. When they finally got to me 15 minutes later, the woman at the desk turned to the flower arranger and asked if she was done with my order. The woman said no, it says "2:00pm" on the order sheet. At this point I was already late to pick up my family so I told them to forget it and walked out. I realize they were busy with prom orders but they should have staffed the store accordingly. I would advise people to order flowers elsewhere if they are in Gilbert AZ!

A: negative

Q: Rude staff. Dealing with the public is rough. I get it. But if you don't have good customer service skills then you might want to try a different line of work. I didn't give the guy at the counter a chance to treat me like a second or third class citizen. I stood in a line 5 people deep and after I witnessed the way this man spoke to the first two customers I decided to step out of line and take my business elsewhere. This is by far the most convenient location for me to frequent but it's worth the trouble to go out of my way to avoid this disgruntled employee.

A: negative

Q: Big, clean store, but nothing in it! Where's all the merchandise and how does this place stay open with seemingly nothing to sell? I prefer Marshalls.

A:
negative