instruction:
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
question:
customer: Hi.
agent: Hello. How may I help you today?
customer: Janet Adams here, can you find a flight for me from CLT to PHX?
agent: Please mention your travelling dates?
customer: Ok, my trip dates are from Dec 15 to 17.
agent: Do you need any connecting flight for this journey?
customer: Yes, I need a connecting flight.
agent: May I know your budget for this travel?
customer: I am ok with any price.
agent: Do you need any specifications?
customer: No.
agent: Please wait a moment.
customer: Sure, take your time.
agent: There is a flight in Southwest airlines with the price 100 in economy, can I proceed with the reservation?
customer: Yes, please.
agent: Your ticket has been reserved with the flight number 1003.
customer: Thanks for your assistance.
agent: Thank you for reaching our service.
answer:
book

question:
customer: Hello.
agent: Hello. How can I support you today?
customer: I am Lisa Scott, please find a flight for me on 12/22 and returning on 12/24. I need a flight with single connection.
agent: Sure, please provide your price limit.
customer: Sure, it is 5000.
agent: Ok, please provide your travelling airport codes.
customer: I will fly from TX-AUS to CA-SFO to attend a friend Wedding.
agent: Ok, please wait for a while.
customer: Sure.
agent: Thank you for being patient, No flights were available with your given details.
customer: Ok, thanks for the information.
agent: Thank you for connecting with us.
answer:
no_flight

question:
customer: Hello.
agent: Hello, how may I assist you today?
customer: I need to cancel my reservation due to my planned event got cancelled. So please help me with that.
agent: Sure, we are here to help you with cancellation.
customer: Thank you.
agent: To check your previous reservation, may I know your name?
customer: Sure, myself Emily White.
agent: Thanks for providing your name, please standby.
customer: It's ok, I will wait for your response.
agent: Thanks for your time, we found a reservation on your name and it is successfully cancelled.
customer: Thank you for your help.
agent: Thank you for approaching our service.
answer:
cancel