Q: Customers are happier when they have online resources to guide them through their user experience. This will also free up your phone lines and email inboxes from unnecessary communications. You and your customer will save time with the help of a well-organized, thorough FAQs section. Your FAQs might address anything from how you conduct business to specific technical issues pertaining to a product you sell. Be sure that you write clear, concise, and jargon-free answers to each FAQ. The FAQs you choose will depend on the business you run, but some sample FAQs might include things like: What forms of identification do I need to bring in in order to purchase this product? What is the difference between the regular service plan and the premium service plan? Are there wholesale options for this product? How do I operate this software package on a PC? Make sure that your online presence is as well-organized and inviting as your in-store experience. Any important information that you would advertise in your store should also be clearly marked online. Your hours of operation, contact information, address, and other details should be accurately posted on your company website. Be sure that there are no discrepancies between what you tell your customers in-person or over the phone and what you present on the internet. Make sure you have a service presence online and in person, on Facebook and on Twitter. The more venues your company participates in, the more likely your customer will be able to find you and get her questions answered. Have designated customer service representatives monitor your social media to make sure frustrated customers are provided with solutions. If you have the bandwidth and personnel, you can also monitor a service support forum online. This will allow customers to help each other troubleshoot and will also give you important feedback on how you can improve. If possible, try to set up a system where customers can communicate with a representative through a live-chat. This can save your customer and yourself time by avoiding email chains and lengthy voice-mails. Your customer will appreciate that you take just as much care of them online as you do in store.
A: Set up a great Frequently Asked Questions section on your website. Create a seamless online and offline experience. Create multi-channel customer support. Provide a live-chat option.

Article: To make sure you don't wash away the colors with a wet method, you should test a small part of your silk plant. Spray a mix of alcohol and water on one leaf. Blot the leaf dry and see if any of the dye or paint comes off the plant. If the plant loses color, you should go with a dry cleaning method, such as vacuuming, instead of a wet cleaning method. Use a mix of isopropyl alcohol and water, in a one to one ratio. Fill the mixture in a spray bottle. Spray your plants with the solution to remove any dust or grime. The alcohol will help the plants air dry quickly. Fill the sink with cold water. Then, add a squirt of dishwashing liquid. Wash each petal and flower individually. Swish each one in the cold water and then place on a rack to dry. If there is a lot of grime, you should avoid rubbing too vigorously, since it could damage the plant. After using any wet cleaning method, you should use a clean, soft cloth to blot the petals and flowers dry. Avoid a rubbing motion, which could damage the plant. When you have finished drying the petals and flowers, you can put them back on the plant.
Question: What is a summary of what this article is about?
Do a colorfast test. Mix equal parts isopropyl alcohol and water to make a cleaner. Clean your silk flowers and stems in the sink. Blot your plant dry.

Q: The most common way to begin a sympathy card note is to start with the word "Dear." You could also write "Dearest," or simply start with the person's name. Avoid starting with "Hi" or another casual salutation - err on the side of being a little formal. Address the person to whom you're writing as you'd normally address that person. If you're writing to a teacher you normally call "Ms. Frankel," address her that way in the card. If you're writing to someone you know well, using the person's first name is appropriate. If the card is meant to express sympathy to an entire family, and not just one person, write each person's name out. If you don't know the names of everyone in the family, you could write "Sarah and family." Say how sorry you are to hear that the deceased has passed away, and if you knew the person, mention his or her name. If you didn't know the person, you can refer to him or her as "your mother" or "your grandfather," and so on. For example: I am so sorry that Miles has passed away after his long battle with cancer. I am deeply grieved to hear of Margaret's passing. Words can't express how sorry I am that June is gone. Ending your note after briefly expressing sympathy is perfectly acceptable for a note you're sending to someone you don't know very well. Include a phrase that is conventional and has no chance of being misconstrued. Choose to write something like "thinking of you in sympathy" or "please accept my condolences" if you wish to keep the note on the short side. This is especially appropriate if the sympathy card you're using already has a printed poem or note inside. Examples of other appropriate brief sentiments include: You are in my thoughts. Our thoughts and prayers are with you. We are thinking of you. I'm praying for you during this difficult time. We will honor the memory of [deceased] during this time of sorrow. [Deceased] will always be in our thoughts. If you knew the person who passed away, write how much you will miss him or her, and share a few things you remember. Demonstrating a shared grief will make the recipient of the card feel less lonely during his or her time of loss. Briefly mention something special about the person, or how much that person meant to you. Writing a few words that invite the person to call you or reach out to you if you are needed will probably be welcome. Be sure you're ready to follow up on it if the person indeed reaches out for help. If you know the person well, you may simply want to write "Love," then sign your name. If you're sending a card to someone for whom that closing wouldn't be right, choose a closing that best expresses your feelings and your relationship to the person. For example: With caring thoughts, With loving memories, With love, With deepest sympathy, With heartfelt condolences, Our sincere sympathy,
A:
Start with an appropriate salutation. Write how sorry you are about the person's passing. If you don't know the person well, consider keeping it brief. If you know the deceased, consider sharing memories. Offer help or assistance if you'd like. End your note with an appropriate closing.