Given a hotel review and the corresponding polarity of review (i.e., Negative or Positive) identify if the polarity is correct. Write 'true' if it's correct, 'false' otherwise.
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Question: Review: I gave the Conrad a second try at impressing me and it failed miserably. The hotel will not honor room requests. I expressed this was for a special occasion and would love a room with a view on my reservation. I got there and my 'view' was of the adjacent office building windows. I didn't pay nearly $400 a night for that. I called down and the manager was absolutely rude. "That would've required you to pay at least $40 more.." Rude. Lots and lots of mistakes happened. Requested pillows were never sent up, the television sound was not functioning (i.e. NO sound), when telling the manager of the problems he was horribly condescending and cared very little. I've had better service at a Hampon Inn! When they screwed up our breakfast vouchers I had to physically go down and question it.. they said "we will send them right up".. No, that never happened. Absolutely ridiculous. The bathroom has always been nice, and the room had been renovated since I was there last year (thank the lord!)... It had a nice ambiance to it. The bed was quite nice as well. The valet guys were fantastic, probably the nicest men within that entire hotel. Also the bellman, and housekeepers were wonderfully sweet and always said "hi" or "hope you have a wonderful day".. I appreciated that. Perhaps the management team needs to go back to training school to learn about customer service. Breakfast at the Conrad restaurant is to be avoided completely. The service was abysmally inept, and not to mention slow. We had two different watresses and it took upward of 15 minutes just to get our juice. They looked like they hated their jobs, and treated us with the same attitude. We were never checked on after the food came. The food is overpriced and the quality is severely lacking. I got a continental breakfast and it included a muffin (burnt), a small croissant, and a tiny cinnamon roll. 14 dollars for that. Laughable. Or if you choose, for 14 dollars you can get some toast and juice! Spare yourself and choose to eat elsewhere where you can get an actual tasty meal for your money. Overall, the managers need to learn what customer service means, and how to bend over backwards for a customer. Otherwise your business will crumble. And the Conrad has crumbled for me. I spent way too much money on terrible service. I've already sent my opinions to Hilton headquarters. I'll be looking at other hotels the next time im in Chicago.
Polarity: Negative

Answer: true

Question: Review: I stayed @ Affinia for one night on a purpose not to drive all the way from NW suburbs to Women's hospital oir my surgery. Few things I really didn't enjoy - I could hear noise from outside all night long as well as inside noise from slamming doors.No noise insulation at all! Very dusty between window frames(I understand - cars,pollution) but it looked like it wasn't cleaned for a very long time.One more thing really made me upset - broken blinds on a right side. I was unable to pull them down to enjoy my sleep time...We didn't notice the problem until very-very late.The Affinia hotel serving tourists and guests of Chicago as well as Northwestern Hospital patients and their families - which really need extra privacy and comfort ! Strange but every hotel I stayed @ was supplied with the SEALED roll of toilet paper.Affinia didn't even offer that.Looked like someone used a bathroom right after it was taking care of by a cleaning lady! Neither toilet paper nor toilet seat were sealed for us to use!!!!!!!!!!!! Hopefully,no more surgeries for me...Won't stay @ this place for leisure - even with discount!
Polarity: Negative

Answer: true

Question: Review: The Ambassador East Hotel is a business that certainly strives to keep its customers satisfied. Upon my entrance at the Ambassador East, I was greeted warmly. The staff was incredibly pleasant, and the accommodations were top-knotch. The food served at the award-winning "Pump Room" was to die for, and the service was fast but friendly.
Polarity: Positive

Answer:
true