Q: negative

A: I have been a fan ofthis restaurant, and have recommended it to several people in the past, but had a horrible experience yesterday. I feel strongly enough about my experience that I joined yelp today just to review this restaurant. The food as always was excellent, but the overall experience was horrible. I figured I would avoid the usual long wait that always seems to be the way it is at this restaurant, so I called ahead. I ordered a whole fried chicken and the ribs and pork shoulder. I checked to make sure my order was right before leaving, but didn't think to actually count the chicken pieces. When I got home, I found there was only half a chicken. When I called to explain, I made what I thought were concrete plans to come back at 2 forthem to give me the other half chicken. Well, when I came at 2, no one even aknowledged that I was there for 15 minutes. no joke. I waited 15 minutes for anyone to even aknowledge I was there. When I was finally greeted by the same person who had taken my order initially, who had given me the food the first time, and who fielded my call when I called back, she acted like she didn't know what I was talking about. So after explaining again I was told to wait again. At that point she started bringing out chicken for all trhe seated customers, and other to go orders. I was put at the bottom of the priority list, and literally waited another 10 minutes. I finally went to the back area, and asked for my $ back, and the general attitude was that I was being unreasonable. They handed me my half chicken, no apology, or explanation was given. I felt as if I was bothering them. It was a horrible experience, and it will be a while before I give them another chance. I am very understanding that mistakes hapopen, but feel a little more customer service would be in order especially since I've spent hundreds of dollars there over this past year... very very disappointed!

Q: positive

A: Yes the Luxor is in need of a make over, and they are in the process of renovating now. That being said the beds are comfortable, the rooms are spacious and the staff is attentive. If Yelp gave 1/2 starts I'd go 3.5 stars but for hotel's in the middle tier (Luxor, Excalibur, Quad, Flamingo) the Luxor is at the top. Pros: Staff is attentive and quick to resolve issues. Fitness center / spa is one of the better ones in Vegas hotels (free weights!) Rooms are fairly spacious. Decent food nearby Cons: Fixtures are somewhat dated There are issues that the staff needed to resolve The incredibly annoying time share people. Wired internet. 3.5 stars

Q: positive

A: Really cool nighttime show. It's not to long and it's free! Nice little change of pace from the casinos to come out and watch this water show. It goes every 30 mins til 11pm I think. Great for photo opportunities.

Q: negative

A:
Please people if you are looking for a "fast food" to eat do not go to this place. 15 minute for a simple double cheese burger. Employees work slower then my grandma.