Problem: What would be an example of an negative review?

Answer: Love that they have vegan options, love that they are educated about GMO's, food allergies, etc. and, I love their raw burger, well, I used to, I had it tonight and it was hard, like really hard. It used to be DELICIOUS!!! I picked up my food to go and waited quite a bit before anyone even said hello, or took my order. I noticed a couple of customers walk up to the bar to ask for service, one I know wanted more peanut sauce. Before I got my food a mother and son had walked out and they were both shaking their heads. It felt uncomfortable there. I was there a couple of months ago for lunch, had the same uncomfortable feeling but the food was great. And, several months ago I was there with my boyfriend on a Friday night and everything was good, I don't know what's going on. I will give it a little bit before I return, IF I return, I really do applaud the owners of their concept especially on the GMO issue.

Problem: What would be an example of an positive review?

Answer: Crystals is clean-cut, gorgeous mall..but beware that all the shops are couture or high-end. I really enjoyed this mall and would come here if I knew in mind what I would want or need (a purse from Louis? an outfit from Nanette?) but other than that, this is not one of those "coming to browse around" type malls.... They have a bunch of high end stores though...and a couple of them are opening up the first week of January 2010. If you're looking for Gucci, Louis V, Hermes, or Tiffany's..this is the place to go to.

Problem: What would be an example of an negative review?

Answer:
I wasn't sure how to rate this place, and I'm not sure I feel good about giving it 3 stars. It's very nice, extremely comfortable, and reasonably priced considering the plush factor. Here's what gets me. We booked several suites back in February (for an August stay), as well as a dinner for 17 at one of the Mandalay's restaurants--not to mention that we all love to gamble, and probably stood to drop some cash at the tables. So, while we weren't a group of high rollers or anything, our group stood to spend a pretty decent amount. I would have expected average service at a minimum as a result. Didn't turn out that way. We were not given the types of rooms we reserved, nor in the locations we were promised, because "other guests extended their stays." Excuse me? What's the point of a reservation then? Because of this, we needed a rollaway bed. And they had the nerve to try to charge us $20 for it. The front desk staff was basically unwilling to deliver on the promises made to us. To their credit, the managers we spoke to did what they could, and put us in rooms that, while not what we reserved, were acceptable, and they knocked some dollars off the bill for our troubles. So, while I liked THEhotel, and had a great time with my friends in Vegas, I'm not sure I'd recommend it. But, 3 stars nonetheless. 4 stars for the hotel itself, 2 stars for the service (and this rating was saved by the managers) = 3 stars overall. UPDATE: Just learned that THEHotel is now refusing to honor the rate reduction they promised to us for their inability to provide us with the rooms we reserved. Rating reduced to one star. Your experience with a hotel should end once you check out; instead, my friends are having to battle with the incompetent staff two weeks after the fact to avoid getting stuck with a significantly larger-than-promised bill. I've had better service at a Hampton Inn. 2/25/08: The saga finally ended last week, when my friend was finally refunded. Take note, folks--6 months from start to finish.