Definition: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
Input: customer: Hi. I am Shirley Robinson.
agent: Hello, how can I help you now?
customer: I need to book a flight ticket from LAS to IAD, Can you please help me for booking?
agent: Sure, please share me your planned journey dates?
customer: I would like to travel on 07/21 to return on 07/23.
agent: May I know your connection limit?
customer: I need a connecting flight.
agent: Please share me your depart and return flight timing?
customer: I would be return on morning.
agent: Do you have any other requirement related to booking?
customer: No.
agent: Thank you for the details, I found a connecting flight 1026 of airline Southwest, fare is 200 and class is economy. Shall I proceed with booking?
customer: Ok, proceed for booking.
agent: Your flight ticket has been booked.
customer: Thanks for your information.
agent: Thank you for reaching us, have a nice journey.
Output:
book