Came here after Christmas. The hotel itself looks amazing on the outside with some arts here and there and a nice fountain located in the main entrance cul-de-sac. The layout inside is a different story though. The fitness center and spa/salon was on the "promenade" level where you had to walk through shops to get to. Personally, I would think the fitness and spa area should be more close and inclusive to the actual hotel rooms. Another layout flaw is that the main entrance is different from the main valet area. Now comes the worst part of this hotel: terrible customer service. Booked rooms through a third party site and when arrived they told me I had to pay more for a 2 bedroom queen b/c it was previously not listed on the website when I first booked it. (the excuse was that they thought the 2 bed queens were gonna sell out so the didn't list it on the site). Ok then are you assuming that any two person party coming to your hotel is a couple? Moving on, I requested a higher floor room and the guy at the front desk said "I'll let u know" and keeps typing away. Later doesn't even inform me which floor is available. He just makes me sign some papers and I find out he gave us the 10th floor. Great.. thanks for listening guy. The rooms are "technologically advanced" but the controls are not as smooth especially the temperature functions through the remote. Also, the bathroom was not stocked when arrived. Second day, housekeeping stocked the shampoo et al better. Gross part of the room: there was a piece of fried chicken underneath the entertainment center!!!! Is this really a 5 star hotel? Lastly, the jean phillipe pasterie (sp?) had horrible customer service as well. Waited for 15mins for food. Asked if they might have forgotten my ticket. They gave me a lame excuse saying they had to wait for the panini. Really? I just saw 5 ppl in front of me get the same thing I just ordered. Ok I'm done. haha Probably worst experience at a supposedly 5 star hotel. Will not go again. Encore/Wynn is so much better.
Was this review given positively or negatively?
negative