Problem: What would be an example of an negative review?

Answer: I gotta agree, customer service is the pits here. Two separate times I couldnt get anyone to help me because their MTV-generation hormones kept the employees busy playing grab-ass.

Problem: What would be an example of an positive review?

Answer: I'm currently 8 months pregnant and eat at this place at least once a week. My boyfriend usually picks up the food for us. My favorite by far is the oxtail with rice and peas plantains and vegetables. The owner is very friendly but the new girl they hired by far is the sweetest and nicest staff there. Place is very clean. Only disappointing thing is that the beef patties which are awesome are gone by around 5 pm. Love this place and highly recommend it!..

Problem: What would be an example of an positive review?

Answer:
I don't live or work near this place, but I make the trip from downtown Phoenix once in awhile because it is that good. It's a good place to take friends because there's something delicious for everyone. Everything is fresh and made to order. There are only a few ingredients to choose from, nothing too fancy, but sometimes that's all you need. I always get the veggie sandwich on rosemary bread, with chips and a pickle. I crave this sandwich. While this place is so delicious I go out of my way to drive there, I didn't give it 5 stars because there are some simple ways they could improve. I don't like sodas or bottled drinks, and it would be nice if they offered some fresh drinks like juices or lemonades. And they could keep the dining area a little cleaner. I take it they are a bit understaffed because they are not always on top of that. Overall, though, it's a must-visit place for sandwich lovers.