TASK DEFINITION: In this task, you are given Yelp reviews. The task is to classify a review as "POSITIVE" if the overall sentiment of the review is positive or as "NEGATIVE" if the overall sentiment of the review is negative.
PROBLEM: Eh, this place falls short of my Encore expectations for good food. I came here for brunch w/ a group of 8-9. The brunch menu isn't that extensive and I couldn't find anything appetizing, so I ended up just ordering the lobster corn chowder. It was okay, and probably had lobster bits in it that amounted to less than the size of a quarter. Nothing else anybody ordered look appetizing to me either...I shared some sweet potato and regular fries that were also just okay. My friends' burgers looked humongous, but of course size doesn't come w/ quality all the time. It's pricey for just okay food, so I'd prefer to dine at the Wynn Country Club or Bouchon.

The service here was also terrible. We had to ask multiple times for things like water or syrup, and our waitress just looked annoyed b/c she kept saying other staff was supposed to bring our items. They definitely need better coordination/communication among the staff.

SOLUTION: NEGATIVE

PROBLEM: Customer service here is deplorable. I usually go in there to get stuff for my club every few weeks. I usually visit three different departments and have to jump up and down to get noticed. Everything I've ever needed from the drum room has to be special ordered, and interestingly enough is actually 10% more expensive than some of Sam's competitors.

Just the other day I went in to get a replacement bulb for a can. It was on a shelf 12 feet up, and no one was around to help, so I had to creatively get it down so I could actually buy it.

A few months back I took a bass in to have some work. They gave me the usual repair slip and told me it should be done in 7-10 days. That passed, I tried calling, never got anywhere, it took a month for them to fix a strap lock.

With the decline of the mom and pop music store and the necessity of needing things now, unfortunately this poorly run store gets my business by default. If they're looking for me to say good things, I'll do it as soon as the customer services begins to exist.

SOLUTION: NEGATIVE

PROBLEM: Luxor is probably the cheapest hotel you can find on the strip (depending on what deals are going on and time of year) so I've stayed here plenty of times. This last time I went was horrible. The check in/check out desk woman we got was really rude and seemed like either she hated her job or just hated us right away by looking at us. She acted like we were giving her a hard time when all we did was ask a couple of innocent questions. When she was looking up our rooms, I started to say something and she said ""HOLD ON!"" I was like whoa! I mean, we were a really laid back, easy to deal with group of people so I'm not sure why she was so snappy and sighing so much. The tv in my room was also broken, not that I was going to watch a lot of tv but it would have been nice for some of the time I had to spend in my room. They really didn't do much about my problem except offer me a complimentary breakfast which I didn't have time to use. I also requested a non smoking room and had a cigarette burn in my bed spread. I guess you get what you pay for.

SOLUTION:
NEGATIVE