This was my first time there as I was visiting Phoenix on travel. We ordered the Spicy Buffalo Wings and the Samosas for appetizers. Thai Peanut Bowl and the Singapore Orange Bowl for food on recommendation of the cashier. Very excited to be there and I tipped the cashier nicely upon ordering because she was so helpful with menu recommendations. I'm not sure what was wrong with the kitchen, but the Spicy Buffalo Wings and the Singapore Orange Bowl were unexpectedly very seriously oversalty, to the point of inedibility. The other two items were quite excellent, the samosas were crispy and fluffy, and the Thai Peanut Bowl was very good, so I think the other people's five star ratings are probably spot on for their dishes. I'd forgive them the inedible dishes, except when my companion complained about the oversalty dishes, our complaints were treated quite poorly. My companion then asked for some rice to cut the salt, but were told we would have to buy extra rice, which my companion did... it did not help. I asked that at least the chef be informed or that someone check our complaints..., no one. Maybe it was the cashier, I'm not sure; I felt that our complaints were not taken seriously, and we did not finish the inedible (oversalted) portions of the meal and I left hungry. While I would understand why people go there, it was an unsatisfying, and the complaint service was seriously lacking.

negative

I was impressed when we first entered the lobby. Since then my family was very satisfied with our stay. We were only going to stay 5 days but ended up a whole week. The front staff were very accommodating by upgrading us to a full kitchen. Restaurant was perfect for family. Nothing fancy and priced right Best part was lazy river and pool. Could literally spend all day there. Plenty of chairs to relax. When you want to spend time on the strip the shuttle ran all day and dropped you off either at the Tropicana or the Mirage. We don't visit Las Vegas often, but would definitively recommend this resort if you want a family environment and love hanging at the pool. Once you in the complex you felt you were in a tropical environment. One negative would be the elevators during check-in time was crowded as we didn't have an option to use the stairs.

positive

Let me begin by saying I have been a loyal customer, and thier owner (older guy with long hair) has been great to me. Unfortunately I recently had to re-do ine of my aquariums. Since I knew aquarium arts had fair prices and a large selection of freshwater fish, I decided to do most of my shopping here. However I doubt I will ever shop here again after they way I was treated this evening. The owner was not there, and it was staffed by a crew of younger people who seem to try and do a good job. But one in particular ( tall slender guy with short hair and a short beard) was extremely rude to me. Since I have done lots of shopping there lately and spent a lot of money, I know he recognized me, and purposly treated me like shit. Why? No clue? I was asking about purchasing a 50 $ fish and the guy gets all grumpy, and rudely replies. He also refused to help or answer any questions. When I asked about something that was not priced, he got upset and gave me a ridiculous pruce on an aq ornament. What matters is if the owner is not there, the emploees know nothing about customer service. And they just lost a very loyal customer! The Pet Shop in mesa here I come!

negative

THIS PLACE IS SO EFFING COOL!!!!! I'm so glad that it opened up! The best thing about this place is the MAKE YOUR OWN POLAROID option. They have computers sitting around the room for you to print out (thicker, almost cardboard thickness) polaroids of your own pictures. Hint: its probably faster to email your pictures to their email address rather than text it. I tried several times to text but it never went through, but email was quick and seamless. So you add your pictures, and you can add text or borders to your pictures. Then you pay up front, and wait for them to call out your name (usu around 15 min) and voila! you have your awesome polaroid pics! They have free wifi for you to connect to (a luxury, I don't know why las vegas strip as a whole doesn't offer free wifi yet), and they have items on sale there for you to purchase to put your pictures in. They have cute tshirts for you to buy, and a free polaroid museum upstairs! I love the new linq area and i love that there's a new shop here for us instagram/ hipster/picture taking people!
positive