What is the sentiment of the following review?
I really wish I'd read the reviews other people wrote before making an appointment, because it sounds like there are a lot of great stylists in this salon. Unfortunately, my experience was...well, bad! After an amazing massage at MGM's spa, I popped in to the salon to check on availability for a blow out. I was a little stunned at the price tag ($85), but I figured that everything in hotels is typically overpriced, so what the hell. The gal at the front desk was very sweet, and gave me a bunch of options for times I could come back to get my hair done. Upon returning to my room and checking my calendar, I called the front desk to make an appointment. I definitely spoke to someone different this time, because she was cold and impatient. I made my appointment, and showed up on time. In short order, here are things that transpired once my stylist came to get me and introduced myself: -She neglected to brush my hair before washing it (which was a first), even after I apologized for it being messy and tangled after having been at the spa earlier -She told me I "needed" a deep conditioning treatment while she was washing my hair -When I declined, she clearly was pissed off about it -She SUPER aggressively brushed out my now VERY tangled hair in the sink -I politely tried to tell her that I was in a time crunch and therefore didn't have time to do extra treatments (which was true, but also true was the fact that I'd had a deep conditioning treatment done one week prior and didn't appreciate the attempt at an up-sell when she simply should have just brushed my hair to begin with) -Her response to my explanation was, "Well, it would only have taken 5 minutes. And besides, it's on sale." Yep, up-sell. -We returned to her station, only for her to tell me that I was going to "lose" half my hair if I didn't start getting deep conditioning treatments. I have bleached blonde hair, but every single other stylist I've been to in recent years has said that despite the processing, my hair is healthy and holding up very well. I actually leave a conditioning masque IN my hair most days after washing it and simply pin it back. -She told me she didn't know how well my blow out would go because my hair was so tangled. WHAT?! -When she was blowing out my hair, she attempted to give a bit of a loose curl, and when it didn't work right away said, "Well, this is the best I can do." The bottom line is that I had literally just received a a haircut, deep conditioning treatment and two blow outs from Toni & Guy in Santa Monica students all within the previous two weeks, and they had done a better job. Their stylists' manners were better, their professionalism was better, and the last kid did a better job on the blowout (which lasted me 4 days, for the record) than this veteran stylist that "helped" me. Ugh!!! Shame on me for not doing my homework, I guess. Looks like I should have asked for Kelly or Bryce.
Pick your answer from:
(1). negative
(2). positive
(1).