Read the following conversation and answer the question. M: You must be pretty excited about your trip to Europe. When are you leaving? W: In just three weeks. But there are still a few things I need to do before I go. M: Like what? W: Like renewing my passport, going to the travel service to buy my plane ticket, and considering what to do with my house while I'm away. M: You're not going to give it up, are you? W: No way! I'll never find another house here, But I don't want to pay three months' rent for an empty house, either. Question: What will the woman do at the travel service? - Pick up her passport. - Buy her plane ticket. - Ask about the flight.
Buy her plane ticket.

Read the following conversation and answer the question. M: Oh, what a morning! You know I had so much work to do and the phone just kept ringing. Three sales people called me this morning. W: I know how it is. I get a lot of calls, too, even on weekends. Question: What are the two speakers doing? - Arguing. - Protesting. - Complaining.
Complaining.

Read the following conversation and answer the question. W: I understand how you feel, sir. But there simply isn't any room. The person who received your reservation call must have forgotten to write it down. I'm afraid it was just a mistake. She is new, you know. M: Just a mistake? Do you realize that I've invited some very important people to dinner? It could cause me to lose an important business partner. W: I'm sorry, sir. I suggest you call them and explain the problem. I'm sure you'll find several other very good restaurants around here. M: I can't get in touch with them now. They are probably on their way at this very minute. Surely you could fit one more table in. W: Not unless you'd like me to put you in the hall, sir. M: Well, that's better than nothing. Question: Why is the man annoyed? - The woman treats him coldly. - His reservation was overlooked. - He lost a business partner.
His reservation was overlooked.