Sentiment analysis: UPDATE: I came back here for an oil change and they tried to up-sell me. They told me that my car only uses synthetic oil which it doesn't... I drive a Ford 500 for goodness sake; even at the dealership, they use regular. When I asked that they just use regular, the mechanic looked pissed and rolled his eyes at me. Umm, talk about unprofessional. When my car was ready, I went to pay and they told me that my computer was broken and needed to be replaced... A part that they quoted at $400+ and labor costs $99/hr- over $1000 for this "needed repair". Wow. I came in for an oil change and they broke my car computer after I denied an upgrade to synthetic... What a COINCIDENCE! Obviously, I didn't agree to the repair and when I got into my car, I noticed that they were talking about the reset for the oil change notification. I realized that they didn't know HOW TO do it so they told me that it was broken and thought they would make a quick buck off of me. Well, sorry to tell you guys at ZipZap, I'm not new to the oil change game and I reset the computer myself!! And magically, this young, dumb female fixed her car.. All by herself! This is the type of stunt that drives customers away. I detest the mechanic up-sell more than anything else. Way to perpetuate the stereotype ZipZap! Consumers will continue to believe that mechanic shops like yours are looking to screw over their customers to make money even then NOTHING is wrong with their vehicles. Though we had a great experience the first time we came here, I had a terrible one by myself and we will not return for any future services. What a shame. Old review: Walked in with my husband to get both of our vehicles smog checked. Samir was at the desk and helped us right away. I showed him the $14.95 special from Yelp. He accepted it and gave us he discounted price without any trouble. He was also kind enough to offer us coffee, water or ice cream which was nice since it was about 107 degrees outside! I can't say enough about how friendly and professional they are here at ZipZap. We had our cars done within 20mins or less. I was relieved when our cars were done being serviced and they put no pressure on us to buy extra services or parts. I'll definitely NOT come back here again! :\
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negative

Sentiment analysis: Took my clean dress pants here to get altered. The alterations were fine, thats why the two stars, however just make sure you pay for the cleaning of your clean clothes if you want them back clean. They will deny to all ends that it was your own fault. Disappointed after the good reviews.
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negative

Sentiment analysis: i've made 2 visits to Kilroy's over the last few months. Both times, i focused on the burgers ( gee, big surprise ) but it should be noted that they have a large menu but i'll be damned if i know what else they offer. The burgers are 1/2 pounders. 1st time, tried the western bacon, 2nd time bacon chipotle with grilled onion. both times asked for medium and i got medium ( some places just won't allow for any pink ! ) i found the meat to be tender, flavorful ( could've used a little more salt ) - also, i like a little more juice, but overall, i liked the burger. If you order grilled onion, be careful ! i think they piled on an entire sliced/grilled onion - a little too much for me. for a $1.50 more you can get a side of fries. opted for the salt pepper shoestrings. tasty ! i like that they also give you a side container of cole slaw. Is this the best burger place in vegas ? not sure about that. but if you are in the area and hankering for a burger - it's definitely worth a visit.
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positive