Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

My experience with the Fairmont Chicago Millennium Park Hotel was Terrible! I arrived exactly at my check in time only to be told my room would not be ready for another hour. I chose to wait patiently at the hotel bar and found myself again disappointed I sat for 15 minutes before the bar tender served me and the drink I received was warm. When the room was finally ready I was horrified to find hairs in the bathtub and mysterious spots on the bedding. When I called down to housekeeping the staff was very rude and maid who they sent up to change my sheets acted annoyed and muttered under her breath the whole time she was changing our sheets and cleaning the bathroom. After all this hassle I would normally expect at least a complimentary beverage but not only was that not offered I found even using internet at this location involved a rather exorbitant fee 13.95 for a 24 hour period. I was shocked having stayed at a variety of higher end hotels I have never once been asked to pay extra for my wifi access. Overall I was highly disappointed with my stay and will not be returning to the Fairmont Chicago Millennium Park hotel any time soon.
negative