Summarize the following:
Before you interact with the proud person, reach out and set the scope of the conversation. Be clear and specific about what you want to talk about then stick to it. For example, "I want to talk to you about the performance reviews and our raise policy." Be forceful about maintaining the boundaries. It's okay to say things like, "I know you're excited about your work at City Hall, but that's not what we agreed to discuss. Let's keep focused on the community garden project I'm running." If you know what you're going to talk about, and you think you can predict what the proud person will say, plan how you'll respond. It won't be so easy to frustrate you if you're expecting to be frustrated. If confrontation makes you nervous, try writing a script of how you want the conversation to go and practice your part. If they say, "Did you see the memo I sent out? I really set the record straight with that one!" You can respond with, "I did see it; I actually wanted to talk about some of the language you used in it." If you feel stuck on a single topic, try to nudge the conversation away from it in small increments. Don't be too abrupt; when you make a change to the conversation, let the conversation develop a little before giving it another nudge. For instance, if the proud person wants to talk about how the committee should have voted in their favor you can change the subject to a discussion of the limitations of democracy. Sometimes the best way to deal with a proud person is to have them think you are agreeing with them. Use the 'yes, but' method to introduce something you'd like to talk about. For example: "I agree that we can be more productive, but it would help if the databases were less clunky." "Yes, I think that could work. But the consequences would be devastating." "Yes, I will finish the account, but my first priority is the presentation I'm giving this afternoon." Bending to the will of the proud person will just lower your standing with them and make them less receptive to you in the future. If they're not responsive to your position, change the subject. For example, "We're just going back and forth on this. It'll be more productive to revisit this after we've talked about the accounts." Remember to be firm and use phrases like, "This will help" or "I know" Try to avoid phrases like, "I think" or "I believe" Proud people will become stubborn when confronted with facts or truths that don't cohere with their world view. Pay attention to any words, phrases, or topics which trigger the proud person's stubbornness. Make a note of this and avoid bringing them up in your future conversations. Proud people like to take control and maintain their autonomy. You can flatter a proud person by asking for their opinion. Engage their voice as a sign of respect. Everyone responds well to that! Asking for a proud person's help can also be a way of helping them work through their pride.

summary: Set clear boundaries. Have responses in mind. Use word associations to steer the conversation. Use an agreement to segue to a new topic. Stand your ground. Recognize and avoid negative triggers. Ask for their help.

Summarize the following:
McDonald's restaurants are typically very busy, so don't hold up the line by being indecisive. If you know that you are going to take awhile to decide, stand off the side to look at the menu. Once you know what you want, you can get in line and approach the register. When your order your drink, be as specific as possible. Always use the proper name for the item you are ordering, and specify exactly how you want it. If you do not specify, you will receive your drink how it is traditionally made. For example, the default milk used at McDonald's is whole milk, and the default temperature for most drinks is hot. If you do not specify that you do not want those things, that is what you will get. If you order a coffee, specify how many creams and sugars you want. If you want a flavor, explicitly say what flavor you want. If you want a certain type of milk, tell the cashier. Like most of McDonald's products, all hot and cold coffee drinks come in small, medium, and large. If you do not specify what size drink you'd like, you may end up getting a size that you do not want.
summary: Know what you want before you approach the register. Be specific with your order. Tell the cashier what size drink you'd like.