Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

Stayed for 2 nights at The James, wonderful location 2 mins walk to Michigan Avenue with all the shops. Staff here were all incredibly helpful and genuinely friendly. Nothing was too much trouble. Rooms are huge and the beds the most comfortable I have slept in. Room was very clean, had separate seating area with sofa and chairs with a 42in flat screen tv. There was a bar area with stereo, mini bar and coffee maker. There was another flat screen tv in the bedroom area. Bathroom very good with complimentary shampoo, conditioner, shower gel and body lotion. Hotel is also "pet friendly". There was even a large bowl of iced water and a barrel of dog biscuits at the front door of the hotel !!!. Pets even had their own options on the room sevice menu.

positive

This hotel is a shambles-furniture literally falling apart and a staff that is both rude and uninformed, nevermind the lack of security and the absence of the so-called amenities. The "fitness center" is an oversized closet! We were appalled during our stay! Truly anticipated "warm, Irish hospitality" and short of a barman, no one was Irish, warm or hospitable! Manager was unresponsive to our needs and front desk attendent was incredibly rude when we made a simple request. Her manager (?) refused to come out of the office when she called to ask them to speak with us. Room was pretty at first glance but when dresser drawers fell out and the major construction of the hospital next door began at 7:30am it is not the kind of experience anyone could tolerate. To call this a Red Roof Inn would be an insult to RRI! The manager that finally called us back was soooo fake and insincere that we would have prefered no call at all. The only thing they have going for them is the location but its not worth the trade-off.

negative

The Omni Chicago Hotel was in one word, dreadful. The hotel is in the heart of the city and traffic is chaotic. The service is terrible. If you want to wait for your room for 3 and a half hours this is the place to go! Throughout a whole week, beds are made once and bathrooms are never cleaned. The hotel is no help when looking for a nice place to dine or a fun place to visit, they give no info for any activities going on in Chicago. This hotel should be listed in the top 10 WORST hotels in America. Do not waste your time nor money staying at the Omni Chicago Hotel.
negative