Sentiment analysis: Just to let others know that last night I witnessed for the third time in almost 5 yrs that i have been a costumer, how the security guards at the BM LV handle incidents that involve physical violence and to be specific about last night, someone using a bottle of beer as a weapon in my friend's nose! Guess what they did??? They just escorted out the offender and let that person go, they did not hold that person and call the cops or the ambulance for my friend's cut bleeding nose, my friend couldn't press charges bc the attacker was gone, again and for the third time in 5 years, security orchestrated everything in the same way. We did tell the security guard while the attacker was being hold by the bar in the dance floor, to not let that person go like three times, and he agreed. When the Metro, permanently located at Town Square, arrived, there was no case, the assaulter was gone, and the same security guard, said to my friend that he didn't know that my friend wanted to press charges. Security at BM LV is protecting people who break the law, Instead of protecting well-behaved costumers and regulars. We all must know by now this is BM's policy.This is BM's reputation. I found out last night talking with other costumers there. I think is dangerous for all the town to know, they can come in whenever they want, and do whatever they want, and they will only be escorted out.....

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negative

Sentiment analysis: Worst costumer service ever. Not only does this company sell low quality material, you have no idea what you are buying because you cannot try things on, if something is ripped the management will not exchange your item. I tried to exchange gloves after opening them and seeing two very large holes, I tried to exchange the gloves at the nearest spirit store and was treated horribly. The management was cold and condescending. DO NOT SHOP AT SPIRIT. All customer service phone numbers are atomized. All store location numbers are fake. I will never go back to this company. To think, they lost business over exchanging $10 gloves.

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negative

Sentiment analysis: This place was AWESOME! Before we even walked in a staff member offered us coffee or water to drink while we waited in line. The BF grabbed some coffee and was blown away with how good it was. He asked if he could buy it in bulk when we left. The girl at the counter was super helpful and friendly. We got our food fast and everything tasted amazing. The only thing that's remotely a downside is that it's a bit far from our house. Here's hoping that they put one in the Arrowhead area soon!

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positive