Problem: What would be an example of an positive review?

Answer: My friend and I came in late on a Thursday to eat at Simpatico, the restaurant that's behind the hidden door within Oscar's. The hostesses were super nice even though my friend and I were fairly confused as to where exactly the restaurant was. We were the only people in that portion of the restaurant (it was about 9:15 and they close at 10). The servers were friendly, quick, and very helpful. We had a couple of salads and pastas. The onion bread was nice and hot, the salads were fresh, and the pastas were delicious. The prices were also pretty reasonable. That said, the staff in Simpatico were also circulating through Oscar's. Our experience was absolutely wonderful and while I can't comment too much on the steakhouse portion; if you're here and want a good meal, Simpatico was really nice and the prices are better.

Problem: What would be an example of an negative review?

Answer: Looking for some quick dinner, my sister and I decided to just ask for a to-go order from Rick's. I ordered a flat bread pizza, and she had the tacos. We were told 15 minutes by the hostess. She took my last name down and room number. We didn't really wander because we didn't want to miss our food in the short 15 minutes. So we sat on the benches in the hallway, IN CLEAR VIEW of the hostess. 20 minutes pass, 30 minutes... 35. She hadn't called us yet. So I got up to ask. "How much longer for our food?" "OH, I was wondering where you guys went..." as she grabbed our food from a table right next to the entrance. I wanted to scream. Are you kidding me?! We were sitting in front of her the entire time. Not ONCE did she even TRY calling out our name. I was SO frustrated, but being in a upscale resort, I kept my cool. Instead, I just didn't tip because waiting 40 minutes is UNACCEPTABLE when we were told 15. Putting forth ZERO effort in attempting to find your customers is UNACCEPTABLE. The food wasn't even that great either. AND it's expensive. I had much higher expectations for at least the service.

Problem: What would be an example of an positive review?

Answer:
Meat Your Maker burger: 5/5 Herb's Grape Refresher cocktail: 4/5 Deuce's Wild Mint Lemonade cocktail: 5/5 Atmosphere: 5/5 Service: 5/5 (sat at the bar) I was on a quest to find the tastiest burger. I think have found it...in Pittsburgh. This is after trying the highly rated burgers at Umami Burger (LA), Burger Bar (Vegas), Lunchbox Laboratory (Seattle) and Kuma's Corner (Chicago). The wait at tables were estimated to take 1hr (weekday 8pm). There is full service at the bar and there was no queue.