Choose your answer: is the following review positive or negative?

We have been using Charter internet for almost a year. Aside from a glitch or 2 with installation, the service has been steady and good. When I was having difficulty with connecting a couple of months ago, I was really annoyed. My troubleshooting pointed to the router as the problem - I didn't want to, but I bought a new router. Everything has been fine since.

OPTIONS: (1). negative. (2). positive.
(2).