What is the sentiment of the following review?
Is The Palazzo a Kid Friendly Hotel????? This is our second time in Las Vegas this year. The first time we stayed at the Encore and this time at the Palazzo. Both are upscale hotels that have luxury accommodations and quality guest rooms and many professional staff members. During non-school times of years I like to travel with our extremely well behaved 6 year old son. The guest suite tower is located through the Casino. There is actually a change in the carpet pattern that separates the Casino area vs the walking corridor from the Hotel entrance to the hotel guest accommodations. On this trip we traveled with other family friends and customarily met in the walking corridor on numerous occasions in order to meet up for meal periods. Today we were actually accosted by a member of the security force who took it upon himself to tell me that I could not have a child in the Casino. I agreed with him and certainly knew that minors were not permitted in the casino. He then took it upon himself to tell me that we were not permitted to be there (in the corridor) en route to the Venetian Hotel where were were going to see the National Geographic Exhibit. I told the security officer that we are hotel guests and that this corridor was the only way to go through the premises. He was completely unprofessional and argumentative, treating hotel guests like riffraff. He informed me in no uncertain terms that I was to keep moving. The member of the security force was a middle-aged man (mid to late 50's) visually of Asian ancestry. My thought was that he was of ancestry from the Philippines. I say this so that hopefully Hotel Management pursues the retraining of this individual, although the way we were treated it would indicate to me that he may be a retired police officer that feels it appropriate to tell hotel guests to "keep moving". I called down to the front desk and spoke to the manager on duty about this very surprising occurrence. He was professional and apologetic but I still have to wonder if this is a hotel that wants to have families with kids staying on the premises. I encourage other hotel guests to report about their experiences at the Palazzo as it related to being a child friendly hotel environment for families with children. Please use this arena to report as well as Trip Advisor. Each hotel uses Google search words to stay in touch about what guests are saying about their property. If they see that there are other guests that have had like or similar experiences, they will make it an action item and it will spark some positive changes. Please share your genuine experiences in a fair and unemotional manor.
Pick your answer from:
(1). negative;
(2). positive;
(1).