Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
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Question: As a former Chicagoan, I'm appalled at the Amalfi Hotel Chicago. First of all, I was expecting luxury and hospitality, neither of which I received. There's an Experience Designer who is supposed to be like a "personal concierge," but my experience with my ED was terrible. I felt like he was trying to pressure me into staying more days than I wanted to. Not only that, but I couldn't understand what he was saying most of the time because he was talking so fast. When I finally got to my room, I was disappointed with the quality of the furniture and the room's cleanliness. I had to ask for a maid to come and give me clean towels because some of the towels in the bathroom were damp. On top of that, the bed was messily done; I could have done a better job on my own bed at home. I was angry at this point, because I was paying a lot of money for every night I was staying at Amalfi, and I didn't expect to be greeted with wet towels. I needed to use the Wi-Fi to download some important documents, and the internet was surprisingly slow. Even a very basic hotel or motel could have offered better, maybe even faster internet access. When I finally checked out of the Amalfi, I made sure that my supposed personal concierge knew all of the problems I'd had with my room and the hotel. I was glad to see the Amalfi getting smaller in the mirror as I drove away!

Answer: negative

Question: I travel a lot for business and quite frankly, my expectations were starting to reach new lows. I usually always choose W Hotels just for the consistency (of average hotels). The Affinia in Chicago has raised my expectations and W Hotels are going to suffer in comparison. This hotel is one of the cleanest I have stayed at in some time. Service was impeccable. Friendly front-desk staff and the extra towels I ordered arrived literally within minutes. The gym has new equipment with plenty of space. And such a fun vibe - without dark hallways and loud music. I have to thank the other reviewers - their reviews led me to the Affinia and I was so pleased. My new "Chicago Hotel". It will even lead me to try the Manhattan hotels.

Answer: positive

Question: I am a fan of Kimpton Hotels, however I have never experienced top service as I did at the Hotel Allegro. Even before my visit, concierge Mark Kraemer advised us on things to see, and booked tickets in advance to Second City. We were welcomed warmly on arrival, and the bellman checked up on us as we came and went from the hotel. All the staff have a personal interest in making your stay a great experience. The hotel is next to City Hall, where I had some business. We had a large quiet room, and used room service-the meal came quickly, and included a a bonus fruit cup. Enjoyed the pasta night (20 dollars for a three course meal) at the 312 restaurant-the starter and the dessert were wonderful, the main pasta a bit too salty. And that is the only complaint I can make-from start to finish, if you want attentive service, this is the place to be. Thank you, Hotel Allegro, for a great stay. I can't wait to return.

Answer:
positive