I'm not sure what happened. I read the reviews here before we went, and maybe that got my expectations too high? We went for our friends' wedding. They had a 3-bedroom suite & held the ceremony there. That suite was beautiful with a spectacular view of the strip. We, however, reserved a studio suite on the strip side (to avoid the noisy trains as indicated by other yelpers). We arrived at 4:30. First they asked me if I wanted to pay $50/night to upgrade to a 1-bedroom. No thanks I said. then They informed me that they didn't have any studio's available for me. So they were going to put me in a 1-bedroom for free (great!); but it was on the mountain-view side of the hotel (boo!). But she PROMISED me this was still the "quiet" part of the hotel. So we took it. It was on the 16th floor, but since I don't spend a lot of time staring out the window, who cares? We walk in & the suite is beautiful (on the surface). High end stainless steel appliances (that I'd never use on a weekend in Vegas). But, as we used the room to get ready, wake up, etc., the blemishes began to show. They didn't empty the trash (from the previous guest) in the kitchen. Didn't restock the robes. No cotton balls or Q-tips. Long black hair in the tub, on the floor and in the sink of the master bath. The door to the toilet in the master bath was just a shower door that banged shut so loudly, I had to use the other bathroom in the night so as not to wake my husband. We tried to log into the "free" wi-fi (part of the $25/night resort fee) so we could facetime our kids before they went to bed, but the wi-fi signal was so poor the whole time, we couldn't use it (this was true for our other friends staying in the hotel too). So, we went out for the evening and came back. Then Housekeeping brought us robes (which were the most comfortable hotel robes I've ever used!). Went to bed and heard the dang trains. So much for the quiet side! In the morning, we made our "free in-room coffee", and it was your typical crappy packaged coffee out of a crappy coffee maker. Why put those high end appliances in, which most people won't use, and then provide a crappy coffee maker which most people will use? Now, if we were in a regular Vegas hotel, we could just go downstairs and find a coffee shop and grab a good cup of coffee and some pastry and get past it. But Trump doesn't offer that. It's either really expensive room service ($9.00 for a small pot of coffee plus $3 delivery fee, plus 18% gratuity), or get showered & dressed & head down to the restaurant or 3-block walk to the strip. I'm a coffee addict - gotta have it to get going, so to not have easy access to drinkable coffee is pretty rough on me. The bathrooms were also lacking places to hang robes and hand towels. No hooks or racks other than on the shower door. Not a big deal to just put my towel on the counter, but it's just another detail that Trump has lost in exchange for the "pow" of the first impression. My husband did speak to them about our disappointments, and they readily gave us a $75 credit on our bill which was good. But for about the same price or just a little bit more, we've stayed at the Venetian, the Palazzo, and Mandalay Bay with similar rooms and much, MUCH better amenities. This is not the hotel for us. We won't be back.
Choose: was this review given positively or negatively?
pick from the following.
1). negative.
2). positive.
1).