I used to come here all the time. The owner and his wife were always there and very nice. However, the new staff that they have hired are rude and unknowable. I will not be back.
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negative

This review goes out to Marc M. and is the only reason why I'm writing a review for a pretzel stand. :P Who doesn't love a sinfully warm soft-baked pretzel? Throw in some processed cheese sauce and it's a party! I tend to find myself gravitating towards their Wetzel Bites with easy salt when I'm strolling through Chandler Fashion. It's small enough where you can hurriedly pop them into your mouth when you suddenly find yourself in need of grabbing items and it's in a convenient bag so you can shove them into your purse when you've decided you've had enough. When I do find myself wanting a regular pretzel though, I like to get the pepperoni with the cheese sauce. It's a pizza pretzel! No matter how you get it, which flavor you purchase, or which sauce you'd like the buy, it'll always be a tasty and unhealthy bite. Feel that grease coat your mouth and don't think about how many carbs and calories you're consuming. Just enjoy that pillowy buttery goodness. The outside crust is always crisp, the inside is melty like ice cream on a hot summer day, and the cheese sauce is always given to you warm and gooey. Mmm! They also do a two for $5 pretzel deal so bring a friend! Ever since Cinnabon closed down, Wetzel's Pretzels are my go-to snack when I'm shopping at Chandler Fashion Center. I'm not knocking Auntie Anne's since I do buy pretzels from them as well but Wetzel's has the better location!
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positive

We started with the fried pickles...they were awesome! Because they weren't chips but the quartered pickle, it was a nice change from what you normally get at other restaurants. Then, we ordered the combo sampler platter and hot link plate to try everything. The chicken was dry, the ham seemed like they bought it from the deli counter at the local grocery store but all the other meats were right on. The ribs and brisket were very tender. We were very disappointed that only one barbeque sauce was available. Thank goodness we thought to ask because they offered a "hot" version of their signature sauce that was a little better. It was, by no means, hot but that extra kick made it more enjoyable. We are still trying to figure out what Guy Fieri meant by "this sauce is money." It costs money, that's about it.
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negative

Horrible customer service. I walked in with four customers and two employees and it took 20 minutes for anyone to acknowledge me.
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negative