Problem: Stayed there is 2 years ago and would have easily given it 5 stars. Stayed there July 2012 and things have changed. We stayed on the strip for 2 days before we move out here for 4 days, so got a pretty good feel for the place, the restaurants, pool, casino etc. Pros: Nicely designed hotel, casino, and pool. Rooms were clean and beds were comfortable. Plenty of places to eat and choices. The maid, bell hops, wait staff in the restaurants, and Kelly the bartender were friendly, helpful and very nice. If you get a players card, you get a great deal at the buffet. Didn't win at the Roulette table, but the person running it was knowledgeable, nice and seemed like he enjoy his job. He was also very patient with some new to the game players that were at the table. Enjoyed hanging out by the pool, which is clean, and well designed. Drinks are expensive but I expect that. Cons: The front desk staff, and group running the confrence center acted like every request was a anoyance and inconvience. The few times I had to deal with them, it made me not want to stay there again. Apperantly the staff when they are off duty hang out there a lot. There was a pair in the bar one day that were talking about working there and were absolutly trashed, and yelling at the bartender to bring them drinks. If you work there and are drunk you probably shouldn't talk about working there. Your room door tends to rattle, when other doors close to yours shut. I had to put a magazine between the door and jam to prevent this. We were woke up more times in the middle of the night here, than when we stayed on the strip, by drunks stumbling up and down the hallway yelling at night and early am. (Had a friend staying on a different floor and a drunk started banging on their door around 4 am challenging everyone to a fight). I would expect this staying down on Fremont Street but not at a place like this. Pit Bosses didn't run the tables very well. I walked in around 10 am on a Thrusday and found an empty $5 blackjack table, I sat down and was soon followed by 2 others. After we played 3 hands the pit boss came over and up'd the table to $15. The other people left, I played a couple more hands and then left. Way to clear out the table. The lady running the black jack table, mumbled and seemed like she wanted to be anywhere but where she was. About the only good part was that anoying me made me walk away and I walked away ahead. I think the smoke eaters in the casino are getting a little worn out, seemed to be smokier than some of the other casinos we visited. The Cherry Club is fun to hang out in, but I couldn't believe how loud they had the speakers going outside in the courtyard by the pool. I thought they must have really good windows in the hotel for the guests not to hear it. When we left the club around 1 am and went back to our room we could still hear the base and we were on the 18th floor at the other end of the hotel. Couldn't imagine what it was like closer to the club. Some female manager of the pool area came out and yelled at a couple waitresses that were standing around talking. If your going to repremand your employess do it in private and not infront of customers. This place could be nice again if it was ran better, I don't know what has changed in the last 2 years but it definately wasn't a change for the better. If things keep going this way in a couple years they will drop the "resort' from the name and you will be able to book a room here on priceline for $15 a night.
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A: negative

Problem: I went in tonight for some fast dinner. Big mistake! First off, the place is very dirty and smells as though they haven't changed the grease in a long time, judging by the teenagers behind the counter, my guess is that it is lack of knowledge. Second, they were very rude and unprofessional. But I was hungry so I soldiered on. Then I got home only to open up what I thought was a joke! It wasn't.. The boneless wings are actually nuggets, and at 1.00 a piece, I felt very short changed. Then the over whelming smell of fish( in my wings box) hit my nose. I couldn't even bring myself to try them. This place should and probably will be closed very shortly. What a horrible experience and waste of $10.00. I highly recommend you drive the extra 2 miles south to Buffalo Wild Wings and get what you pay for at least. As a hard working mother of 4, I would highly recommend spending your money somewhere else. Very disappointed.. And hungry.
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A: negative

Problem: The food is pretty good, for the price. I was very happy with the Mulligatawny Soup. The perfect amount of spice and flavor, while making me happy on a rainy, cool night. The Shrimp Korma was too sweet and the texture of the sauce too thin - I'm used to some amaaaaazing indian food in my home city so I wasn't wowed, but since I paid less than half of what I usually pay for Indian, I wasn't too disturbed. The basmati rice was passable but plain and the naan was decent quality. What made this two stars for me was the delivery service. I gave them the address to a hotel. The guy showed up and handed me a bag, then told me that he didn't have a way to put a tip on my card that I had provided earlier. Once that was taken care of with some cash, I opened the bag to discover that all I had was food. No utensils, no napkins. When making the order, I specified medium heat. There was none. It was like they did the opposite of what I asked. Just a little more attention to detail and forethought is all I ask.
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A: negative

Problem: One Call Services did a great job with my water heater replacement. They came out on time and the plumbing tech was very courteous and knowledgeable. I would recommended to anyone. George
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A:
positive