TASK DEFINITION: You are given a review about a place. You need to provide a rating from "1 star" to "5 stars" for this place.
PROBLEM: Stopped in for a light meal with a co-worker...I ordered:

1. Winter squash soup - gave me a Thanksgiving boost, it was a pureed soup topped with a cranberry mixture. It was quite delicious.
2. Roasted beet salad - the beets were freshly roasted and perfectly seasoned, but the greens had too much dressing (I should have asked for it on the side), it came with a block of Humboldt Fog cheese on the side which didn't look very appetizing, so I ignored it completely.
3. French fries - thinly cut, crisp, sprinkled with chopped italian parsley. Yum!

Overall, the service was very good (we were seated immediately and had a very attentive waitress), the ambiance was so-so (too noisy, the casino reeks of smoke), but the food was solid. I'd definitely frequent this joint again if I were ever in the neighborhood...

SOLUTION: 3 stars

PROBLEM: Just stopped in for a coffee while my car is being worked on at the Nissan across the street. The outside is deceptive.It's an older part of town, not bad, not sparkling new. The inside is gorgeous. Tons of chairs, tables & couch seating areas in warm colors. I got a caramel macchiato & it was seriously perfect even through my sniffle-dulled olfactory issues. They have a deli & sitting back with my java I got to watch the chefs go about making the day's bread & pastries. The toasted croissant couldn't have been luxurious draped in Godiva. They cater, deliver & stock bulk cafe items. Great place to start the day.

SOLUTION: 5 stars

PROBLEM: I made the mistake of having my doctor send in 2 prescriptions to this Walgreens location rather then the one down the street I usually use. I did so because this Walgreens has a 24 hour pharmacy and the other one does not, however this particular Walgreens pharmacy is staffed by incompetent employees that are unable to communicate with patients.

My prescriptions were called in on a Tuesday, mid-day. I received an automated call around 2 pm stating there was an issue with my insurance, so I called and got that rectified. I went in later that evening around 8 pm, only to find out that only half of one of my two prescriptions were available. This was frustrating, because the prescription I needed most was the one that was not available, and because no one had informed me of any issues when I called in, or gave me the option to pick up the prescription at another location (which I would have gladly done).

On the following day, I called to verify that my prescriptions were ready before going to pick them up. Once again, I was left disappointed and frustrated by the lack of customer service. The prescription that was not filled on Tuesday was available, but the remainder of the prescription that was partially filled was still not available. I had been given specific instructions by my doctor on how to take this particular medication, and due to Walgreen's being unable to complete the order I was not going to be able to follow those instructions.

After waiting on hold for approximetly 10 minutes I was able to speak to a manager... that wasn't really able to do much but apologize for her staff's failure to communicate with me. Walgreens had no way to get the prescription from another branch during their normal hours, I was told that what typically happens is a Walgreen's employee will go to another branch after they get off their shift to pick up needed items. That doesn't sound like a very good way to run a business to me...

I informed the manager that I was going to go elsewhere for my prescriptions in the future. About 15 minutes later, the manager called me back and said that she would be able to get my prescription to their location later that evening. I do appreciate that I was able to get the medication I needed that day, but frakly the hassle I had to go through left a pretty sour taste in my mouth toward Walgreens.

Still a good place for photos, drinks and smacks.. but you may want to go elsewhere for your prescriptions to avoid the hassle.

SOLUTION:
3 stars