What is the sentiment of the following review?
Though my first experience with this company was a bit rocky, as a business owner, I can appreciate growing pains. After a lengthy conversation with the manager I have decided to give the company another shot. I very much appreciated the time Michael took to explain the situation and apologize. Good customer service is priceless. I know when some people look at a situation like this they may think "It's just a small order of business cards, why all the fuss?" Well this is why... you never know if that small order is going to be a one time customer or an all the time customer. In my business I did $10k worth of printed products last year. I'm looking to save money and at the same time have a smooth experience. I know that if someone values my business on a small scale then they'll do a great job on a larger scale.
pick from the following.
(1). negative
(2). positive
(2).