What is the sentiment of the following review?
Received flowers from here that died within the first two days. When I went to the shop to ask for another set since my husband spent near $100 on the first set, the clerk said it was my fault for not watering properly. I explained to her that I am very familiar with the upkeep of flowers and there is no way these should have died this quickly and I simply wanted to receive a new set in place of this one. Before I knew it, the owner/manager and clerk were literally yelling at me saying it was my fault and because my husband purchased them and not me I couldn't pick a new set. They did eventually credit his card back. I have never experienced customer service this bad and have never been approached by such an aggressive staff as I did while I was here.
OPTIONS:
*negative;
*positive;
negative