What is the sentiment of the following review?
I would not recommend Don's to anyone. The customer service was poor. We schedule an repair visit and made arrangements to be there. Don's repairman didn't show up. We got a call at the end of the service window stating the repairman could not make it. When the showed up the next day, they didn't have the part they needed, so we had a charge for the service call that didn't fix the problem. Then, when they had the part, they said they were coming in a two hour window. At the end of that window, they called and said they would be on site in 4 HOURS!!! AND THEN THEY NEVER CAME!!! The man answering the phone was apologetic (and suggested this was uncommon), but I seriously doubt this. I will not call them again, and recommend Don's to nobody.
Available choices:
-- negative
-- positive
negative