Problem: Hmm... I'm going to tack on an extra star because my previous visits haven't been bad. But I went here yesterday morning, and got really angry service. The waiter did not crack a single smile. I'm sorry, did my presence offend you? I tried to be nice and smile, but he wouldn't even make eye contact with us. He would walk by, ask a surly question, and stalk off. Now, look. I know, it was 7am. I'm not always a morning person, either. I get it. But if I'm working with the public you'd better believe I put on a morning person act. Especially since I, too, work for tips. I feel your pain, buddy... I do. But you're still a douche for treating nice customers like that. I brought a friend here because I'd had okay experiences before. I bet he will never trust my judgment again. Our plates were brought out by a lady who had just walked in the door. Not sure if those mitts were washed before she touched them. That's neither here nor there. At least she was nearly friendly? Uhh... I guess my omelet was okay. :D
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A: negative

Problem: I've been a patient of Dr. Wong for several years now, and I was excited when she opened up her new practice in the Southwest. Location is awesome. I was able to get my exam on my lunch break. Staff is pleasant and super friendly. I received a courtesy phone call the day before my appointment as a reminder. Check-in was fast: this is where Dr. Wong's attention to detail and customer service shines. Her staff had already contacted my insurance company ahead of time to determine my eligibility and my benefits. They even filled out most of my paperwork. The only thing I had to do was quickly review my forms for accuracy and sign at the bottom. Service! Dr. Wong's equipment is brand-spanking new, and the exam was fast and efficient. I got both contacts and glasses with this visit. Her staff even got me a great deal on contacts - $75 rebate. That made it cheaper than Costco. If you've ever shopped for glasses, you're probably aware of how difficult it can be. For most optical shops, you try on a frame one at a time. It can take an hour or more to find a good pair. Not at Clearvision. Dr. Wong's staff has lots of experience and it definitely shows. I usually have a hard time finding glasses. I don't have much of a bridge on my nose and glasses typically don't stay on my face. Not a problem today. They found me a hip new pair of glasses that fit my face in just minutes. As I was on my lunch break, I planned on just getting my exam and then coming back another day to get my glasses. Imagine my surprise when I got everything done in an hour! That included my exam, my contact fitting, my glasses, and my checkout.
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A: positive

Problem: This restaurant give me a profound case of chronic eye-blech and the only cure for this is severe eye-rolling. It makes me feel silly being in here, the corniness of the grounds, down to the "slide" into the restaurant and the token longhorn out front. Its one of those places that you smile at your company and pretend that the BBQ ribs are delicious and not massively fatty as if the steer was fed in the corn varietal Cap'n Crunch. I feel slightly embarrassed as a Phoenician that THIS is the place they choose to host the participants of the Valley bowl games, as it does not represent the authenticity of the gorgeous valley cuisine. It's beginner Texas Bar-B-Que, which, if its a style you're unfamiliar with, tastes adequate. I'm not sure I even saw a pit or a smokehouse on the premises, so in retrospect, I would actually think about sticking with the chicken. But there ARE some positives to Rustler's Rooste. The views are second to none for a Phoenix-area restaurant. And they serve Shiner Bock on tap, into a mason jar, and down your gullet. Their happy hour specials seem really good, and you know, when discussing the matter of your middle-aged co-workers in Friday jeans and hair buns, The Rooste's thematics actually works in a charming way. As a bonus, you actually get to avoid the throngs of MidWesterners and their children during this time of the day. Overall, this place is a very uncreative knock-off of Cattleman's Steakhouse in Fabens, Texas.
How would this review be described?
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A: negative

Problem: Pittsburgh Bound! Part X (For Part IX, go to: http://www.yelp.com/biz/stamoolis-brothers-company-pittsburgh?hrid=8hA8rRHss2PRlroWujzT_Q) The Sunseri name is famous in Pittsburgh, and although their small alcove of Italian meats and bread is one of the smaller storefronts in the Strip, their pepperoni bread is melt in your mouth, filled with great mozzarella cheese. I grabbed a loaf and we picked at it while we walked around. My mom and I inhaled half of it without blinking an eye. If you are going to get a loaf of Sunseri's pepperoni bread, I would suggest not doing it on an empty stomach. (For Part XI, go to: http://www.yelp.com/biz/primanti-brothers-pittsburgh?hrid=k97SGRvnhBMrHzqofs1WNg)
How would this review be described?
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A:
positive