Q: the best hotel in vegas hands down very comfy and very big suites!!! buffet is better than the other hotel & casinos

A: positive

Q: This place use to be great but on Monday night I called to have some food delivered I called at 4:30 the women on the phone was so rude I should have just hung up and called another place!! But I did not she told me I would not get the food until around 6 I said fine so we waited around 5:50 our food arrived I placed everything on the table and opened it up everything was room temp I was shocked! How dare them have us wait and to serve our food cold. I called them and the rude lady answered the phone again did not want to transfer me to manager finally she did but the manager did not even care all she kept say was what do you want me to do?? ignorant people work here and have no clue on what customer service is I WILL NEVER EVER GO BACK AGAIN 55.00 bucks down the drain this place SUCKS!!!

A: negative

Q: The game selection is not too bad. They have a lot of rhythm games, and they're handily bunched together in a room. Overall, though, the games are quite pricey, and certain machines keep breaking down. To be fair, I've put on an extra star for the games since I do find a good amount of them enjoyable. The customer service is deplorable, though. I want to bring up a few points about the staff. These events have really soured my experience with this location. Normally when I go to Gameworks, I play a few games and everything is fine. However, on two occasions, the staff has been incredibly rude. One night, one of the staff yelled racial slurs at that group out of nowhere. We called upon his manager to get an apology, but the offender only claimed that it was an accident that he yelled out all those words. It was definitely no accident as he tailed our group to the outside of the building and shouted those words. On a second occasion, after playing a few games with our group, my sister and I sat down and took a break at one of their tables for a few minutes. One of the employees came over and said they were watching us the entire time, and that if we did not play any games, they would ask us to leave the establishment. It is odd that they have been watching us, and it is odd because we HAD been playing games, albeit not as many as the others. I will note that we are Asian and post-college, but we dress and act like any other American women, so I have no idea why we were treated this way. Despite all this, Gameworks can be a place for a fun outing depending on who is on staff at the moment. Unfortunately, I don't think I will be returning to this location again. NOTE ADDED 5/15/13: Below it seems like a representative of Gameworks offered a way to contact me in regards to my experience. In actuality, no follow up was offered. I emailed him shortly after he left that message, but I received no response in return, so my rating still stands.

A: negative

Q: Was there just before the remodel and thought the food just okay. It was 7:00 pm and we were the only ones in the front dining area. The waiter was nice but not as attentive as we would have expected since there was no one else there. Not somewhere I would choose to go to again.

A:
negative