WHAT. A. JOKE!!! Congratulations Lillie's, you are the proud receiver of my first-ever one-star review. On our way up to the room after hanging out by the pool all day, we made reservations for dinner at 7:30pm on a Saturday night. The lady explained that the only reservations they took were for the hibachi/tepan grills and not the dining room, which was find because we wanted the grills anyway. My brother asked, "So can we get a reservation?" To which the lady replies, "Dining room or hibachi?" Hello!!! What did you just say?!?! Idiot. We catch a quick nap and shower before heading back for dinner. W arrive at 7:34pm. I tell the lady (different lady this time) my name and our reservation time. She then proceeds to tell me that she'd given our reservation away because they only hold reservations for five minutes. I pull out my cell phone and it says 7:35pm. I tell her this and she goes through her spiel again. I ask why they would give away a reservation after waiting a mere five minutes and she claims it's policy (it's bullshit is what it is, you should be ashamed). I then ask if we can get a seat at one of the remaining tables since there was an open spot and no one waiting. She says no and mumbles something about the dining room. I ask, "Excuse me?" and she tells me that there's nothing she can do. I then ask her, "Nothing you can do or will do?" As she stands there, stunned and searching for a reply, my friend walks up and lays into her. The lady says, "Well I called your room like five times and no one picked up." My friend replies, "Either you called as we left the room to come down to dinner or you didn't call at all. Which room were you calling?" She rattles off "1011", to which my friend replies, "You were calling the wrong room. We're 10111, the hotel doesn't have a 1011." If you work in a hotel, shouldn't you have a vague knowledge of the room numbers? My friend is now fed up, "Fine. We're going some place else. Thank for nothing." Not a reply from the lady. This place is ridiculous! First you give away a reservation after five measly minutes of waiting for us and then you won't do a damn thing to remedy the situation? No apology at all? I've never been so appalled by customer service in my life. Never have I been treated so poorly. Never has a restaurant had such disregard for its customers or any form of customer service.
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negative

I don't know why anyone would put so much money and attention into creating such a nice atmosphere and then have tasteless food. A very nice patio and attractive interior. We had the pork belly tacos - dry and tasteless, the carne asada tacos - just plain tasteless, and the short ribs tacos - how can you possibly have no flavor with a sriracha sauce, but they didn't. The rice had no seasoning and the lentils??? Lentils, really??? The queso fundido was runny and greasy and a very skimpy portion. The strawberry margarita tasted like strawberry syrup. Very disappointing. I'm giving them 2 stars because our waiter was very nice and attentive. It is totally overprices for what they are serving.
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negative

WOW!!! A wesome women running this incredible shop; R eds that were a delight to the palate; C reative use of space; A ttentive staff to meet a customers every need; D elicious cheese that Dottsy picked up at Petit Fromage; I ncredible group of women to enjoy this event with; A fun evening that I look forward to re-creating! Arcadia, you inspire my creativity. You and your wine inspire my muse.
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positive

The food is good, but the service is appalling. First time we came her service and food were great. Second time was horrible. Service got worse and worse and we waited 40 minutes for our dessert. After saying something to the manager who delivered our dessert, she gave us a $15 gift card and begged us to come back. We did and the service was bad yet again. These servers seem to disappear for long periods of time almost like they are on break or something. We came one last time today and it is our last time. Our waiter took a while to greet us. We then ordered drinks and an appetizer. Waiter returned with our water and said our drinks would be right up. He then disappeared. Another waiter approached us after 10 minutes or so and asked if our waiter had taken our order. We said just our app and he took our order. He then tracked down our waiter who had completely disappeared. The manager finally brought our drinks from the bar. Another person brought our appetizer. Waiter came by to check on us while we were waiting forever for our entrees and said nothing about when our food would be ready. Someone else delivered our food and my pasta got cold looking for our server to come by so I could ask for more sauce, parmesan cheese, and fresh pepper. I finally flagged down the waiter that took our order. Someone else brought the items. It took forever to get our check and refills on our water from our actual waiter. It s too bad they can't get their act together. There is a great need for good restaurants in the Northwest. Guess we will have to wait for a new one to open. Will not return to BJ's.
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negative