Service was great up until the point I had to return the shoes. The threads were coming loose on the pair which led me to exchange them. It took two weeks to get a replacement pair from the supplier even though it was part of their newest collection and somehow couldn't just grab a new pair from the stock room. Finally, when the pair arrived, I realized that they all had the same defect, at which point I decided to return them. This required approval from corporate so I had to wait another few days to get the approval, then come back to the store a third time to finally get my money back. All in all, I was initially happy that I had found a great store, however, given their sub-par quality of merchandise combined with snail's pace return/exchange process, I don't think I'll be shopping there anytime soon.
Choose the sentiment of this review?
Possible answers: a. negative b. positive
a.