Did not have such a great experience tonight at CK's. Not sure what was going on. We have been here quite a few times in the past few months and I have come to the realization that CK's is just okay most of the time. They do a few things really well and most others not so much. I really like the original burger sliders and the pulled pork sliders. I also enjoy the boneless hot wings. Other than that, my experience has not been very good. Service is pretty good most of the time. Tonight it took at least ten minutes after being seated to be greeted. Our waitress did apologize and she look stressed so I felt for her. We ordered the pepperjack cheese dip with tortilla chips. It was not good. It was pretty much velveeta heated up in a cup and the chips were extremely stale, tasted like they had been sitting around for at least a month in an opened bag. I ordered the french dip sandwich for my entree (see attached pic). It looked pretty good. Looks can be deceiving. It was bad. The beef tasted off. Like beef that had been sitting around too long. Very unappetizing. After two bites I was done. All of the food in general looked old and not at all fresh tonight. A huge turn off. If our dinner was this bad, how bad was the food in kitchen? Just an all around bad experience tonight. I still gave two stars because I think that this place still has potential. I am asking that if the manager or owner read this, please take note of this experience tonight. Take a look in the kitchen and make some improvements.
What is the sentiment of this review?
negative