Read the article and select the best answer. Article: Dear Mr. Plant, I am an enthusiastic camper and longtime X-Ports customer, but after being offended for the third time at your Sierra Vista location, I am writing to complain about your impolite employees. Several months ago ,I bought a tent that leaked the first time I used it and wanted it replaced . When I took it back, your employees accused me of tearing it myself. I left not only withm1, torn tent, but no refund and no satisfaction. A couple of weeks ago , I bought a sleeping bag that was supposed to sleep two people comfort-ably. It didn't. Your employees refused to give me my money back even though I had the receipt. I was asked to leave the store, again with no satisfaction. To my misfortune, my latest purchase , of a piece of camping equipment at your store proyed to be another disappointment. The propane camp stove I bought didn't work properly. When I returned to exchange it, the rude clerk refused to help me because I did not have my sales receipt. It was an even exchange! He said that I was a problem and even asked if I had seen what products I-could purchase at one of your competitor's stores at comparable prices. Was he accusing me of something? Why would I have brought a receipt for an even exchange? Why would I know the price at other stores? Furthermore, the clerk called security and forced me to leave your store-without my camp stove! How can I go camping now? The tent leaks, the sleeping bag is just wrong, and I don't have a stove to keep warm ! Who is going to refund my money for my stove? Who is going to help me get over the abuse I suffered in your store? You, as the area manager must clear these matters up for me immediately! I am sending copies of this letter to your main office and the Sierra Vista Store. Sincerely , Ima Kumpanee Question: The clerk didn' t want to exchange the stove for Ima because _ . Options: A: the clerk was offended B: Ima destroyed it herself C: Ima didn' t have the receipt D: the clerk had given Ima the refund
C

Read the article and select the best answer. Article: My parents lived to be ninety-three and ninety-four. Mother lived longer and kept her mental sharpness until a few days before she died. Dad suffered from dementia probably for the last six months of his life. It's hard to say how long because his dear wife knew how to cover his forgetfulness or sometimes strange behavior up for him. There were times, however, when mother became totally frustrated with the changes she saw taking place and she would blame him for doing things on purpose just to make her angry. He loved juicy fruit gum, but she kept it hidden from sight and rationed it because he could chew five or six sticks in an hour and ask for another package. "I have to watch him like a hawk." she said. Even though they lived in an assisted-living facility, my father would not bathe himself and would not let any staff person help him. So mother adjusted his shower temperature, washed his back, brought him a dry towel, and helped him dress. With her heart failure and the need for oxygen full time, this chore wore her out, both physically and emotionally. Then he started getting up in the middle of night. He would go into their bathroom, which was actually a part of their bedroom, turn on all the lights, and shave. Mother could not convince him to return to bed until he finished. As a result, mother couldn't get enough sleep at night. I don't have any answers that might have made their last months together any easier. Since they were very private people, sometimes it was hard to know what was really going on. When I stopped by their place, mother would talk nonstop as usual and daddy would smile a lot, like what he used to do. I took along food they enjoyed to them, like smoothies or milkshakes. Mother lovedorchids and they thrived under her care so she usually received one for any special occasion. Daddy would often let me brush his "angel hair", as mother named it, and I might help her fasten jewelry. All of these little things were ways to say "I love you", but we didn't often discuss some of the truly... Question: The writer didn't know much about her father's dementia, because _ . Options: A: she didn't visit her parents much B: her father hid his conditions carefully C: her father's conditions weren't serious D: her mother kept her father's dementia a secret
D

Read the article and select the best answer. Article: When it came to role models, Diana Ortiz said her mother, Marcia Dominguez, was the "hero". Ms. Dominguez came to the United States from Cuba in 1979. She went to college and got a job as a social worker --- all the while raising three children in America mostly on her own. "It was always school first," Diana said, "My mom had us in a straight line. If we got out of line, she corrected us. She was a perfect woman. She was beautiful, she had the education and she had everything --- but the illness took over. When I was 11, it frightened me to see how quickly my mother's health was ruined by cancer. A week before I turned 14, my mother died at age 50. I had tried to prepare myself, but on the first morning I woke up without my mother, the sense of loss was painful." Diana had not seen her father for five years, who refused to provide for her. Diana then entered the city's foster care system. She has spent about four years in foster homes. Despite Diana's hard teenage years, the values her mother had planted in her mind inspired her to go after higher education. Since August 2010, she has been a fulltime student majoring in law. A public organization offers her tuition but she has part-time jobs to help people like her and earn more life experience. Her goal is a job in the Federal Bureau of Investigation. For now, Diana works 20 hours a week as a cashier at Marshalls, earning $7.25 an hour. In November, she moved into her own public housing studio apartment on the Lower East Side. She pays $236 a month in rent. Although she is out of foster care, Diana has been speaking at workshops for foster youths. She emphasizes that nothing should get in the way of their success, not the trials of their lives or what they may have lost. "I tell the young who have the similar experience like me, 'Why are you going to let what happened to you affect you in the long run?' " Diana said. " 'Why are you going to sit there and feel sorry for yourself? You're wasting precious time.' It is a message my mother would approve of. My... Question: What made Diana go on with her education despite there are so many difficulties? Options: A: The sense of loss from her mother's death. B: The eagerness to achieve success. C: The deep influence of her mother's values. D: The wish to win prizes to please her mother.
C