Problem: What would be an example of an negative review?

Answer: This is suppose to be one of the best restaurants in Charlotte. Sorry, I disagree. If they where they could afford to hire great servers. How many times do u have to ask for a glass of water??? It was Thursday night and only a hand full of people in the place. (Sad). I will say the food was good. The wine list is impressive and priced properly. But the service was horrible. Oh the asparagus was cut and was all stems plus a head. They only served about 2 spoons of cauliflower. Come on people give us enough to taste. Salad was good as was the filet. Won,t be going back.

Problem: What would be an example of an negative review?

Answer: Renting cars from hertz for the past 10 yrs. never once I was given a lesser of a car than I asked for. Never ask for the managers special. It meant whatever car that they can rent out and it's not cheaper either. When they say surprising you, the meant it. I'm surprised by how bad they treat their customer. You will be driving around Vegas in a beat up sub compact or minivan.

Problem: What would be an example of an negative review?

Answer:
I've only eaten their pizza once and it was a take out order. The pizza was pretty good, but not mind blowing. It's more of a New York style pizza crust, really long, thin slices. We had a bit of a fiasco when trying to pay for the pizza. When we called to place the order we asked the order taker if they accept the entertainment book's $5 off coupon and she said yes. When we went to pick up the pizza they took one look at our coupon and said they wouldn't accept it. This was quite frustrating to us since we specifically asked about that type of coupon. The girl who took our phone order was even there and she just said that she didn't realize that was the type of coupon we were asking about. After much debating back and forth the cashier had the owner step in. He eventually agreed to honor our coupon but he wasn't happy about it. I thought one of the well known rules of customer service is if you promise something to a customer you should follow through. I guess Simonetti's missed that lesson. While their pizza was ok, I'd rather go to Papa John's or Pizza Hut to avoid arguing with the manager over the price.