How might one describe the sentiment of this review?
Terrible. They have all the color selection you can ask for which is great but customer service is the worst. Girls at the front are terribly rude and snobby. There was no manager in site or anybody who could help a disgruntled customer. My friend and I made an appointment and were 5 minutes late. We walked in, were not greeted, & when we checked in we were told our appointments were given away. Only 5 minutes after!! Pretty sure they gave them away to the girls that checked in right before us. I couldn't believe it & while no apology was even given for that, we decided to wait because we both found colors we really wanted. My technician was great and friendly but my friends tech was completely stoic and awkward as we tried to force conversation which was a bit uncomfortable. At the end of it all, we were not even thanked or acknowledged from the B's at the front as we left the establishment. Not sure about my friend, but my polish was chipped within a couple days. I wouldn't recommend this salon to anybody and lord knows I won't ever be back. For such a trendy, expensive place, I half expected the best. Boy, was I wrong.
negative