I have been a loyal customer at Polished since it opened a few years back. When it only had one room and a small friendly staff. It was difficult to get an appointment but I called in advance because I was so happy with their services I would wait a week to get my nails done. I would normally get gels and I was very happy with the selection of colors. I was always treated well and offered coffee or soda and the nail tech would ask my name it felt very warm and had a great atmosphere. Now, Polished has changed, they have expanded to 2 (almost 3) rooms and have a huge staff. They started electronic ads on billboards, e-mail promotions etc. EVERYONE knows about Polished. Unfortunately, I will no longer be a customer of polished. My last visit they stuck me with some guy who barely spoke to me and was nervously looking around. He did my pedicure which looked great then I got a simple manicure no gels just polish. He did a HORRIBLE job, he didn't clean up cuticles or file my nails. He painted them no where near the cuticle, it looked like I had gotten a manicure 2 weeks ago. Later that day they were already chipped, I'm not an idiot, I know nail polish chips, but they just looked horrible. I called Polished later that day and explained everything, The very sweet receptionist told me it would be NO PROBLEM to fix them because of their 7 day guarantee and she even told me she would put me with the best nail tech for the next appointment. When I went in to get them done the lady who did my nails did a great job, and even fixed a chip on my pedicure. I went up to the desk after my nails were dry and spoke with the receptionist, she then told me that because I selected another nail color that I would be charged, I said are you serious? I just spent $50 yesterday on a manicure pedicure that was done poorly. She went and asked the owner and said that they would do it for free this time but next time they would charge. I told them that was fine and thanked them very much. Then, my nail tech came back from speaking with the owner and the WOULD charge me. What? They explained that they could not do anything about chipped polish, I told them that I understand the chipping but the tech didn't even make it to the cuticle OBVIOUSLY this was not my fault and should be corrected, whether I choose another color or not. This is simple hospitality. And being a customer there for so long I was shocked. I paid my $8 to polished for my color change (they obviously really needed the money) I would have tipped the tech $10 if it was free, the nail tech should have just not said anything- and I still gave her a $2 tip. Honestly, Its not about the money Its the way I was treated. I would understand if I was trying to get a new gel set with 3 ombre color and glitter design and whatever else they up charge for. It was a simple manicure. Polished used to rely on great service, talented nail techs and a great atmosphere. Now its simply a cattle call for mass amounts of girls to get their nails done. The expansion has only led them to be more greedy, raise their prices, and not give a s*it about quality which they lack to produce. This business is a sell out.

negative

Food is great, but service is pretty crappy, unfortunately. We had saw this place on TV and wanted to try it while staying in Vegas one night for dinner. I assumed we'd be dining in but my boyfriend thought we were just going to get food to go (which is what we should have done). He followed with my assumption instead and we ended up waiting for a table. First of all we walked in not knowing whether it was a place where you seat yourselves or not. The cashier probably saw our confused faces then told us that the host was outside. The host was probably in one of the most awkward places. The host podium was by the wall behind the "dinner special" sign. While we waited for our table we noticed people kept doing the same thing we did: walking by the host podium looking confused as to whether they should seat themselves or not. This should have been the first clue that this place was completely unorganized. When we finally got seated (after more than 15 minutes, but that's ok), we knew what we wanted and our server took our order very quickly. I noticed there were quite a few empty tables, about half of the room in fact. This made me wonder why we even had to wait in the first place. Our chicken tender appetizer was very good and a bigger helping than we had previously expected. Both of our entrees were just about the same: I had a Thai steak salad and my boyfriend had spaghetti and meatballs. By the time we had gotten halfway done with our entree part of the meal was when things started to go downhill. Our server was pretty good in the beginning. He was nice and never really forgot about us until after our entrees were dropped off. We needed boxes for our leftovers and were starting to worry about making our shuttle back to our hotel in time. It took our server so long to get us our boxes that we ended up ordering our frozen hot chocolate for dessert "to-go" instead of enjoying it at the restaurant. I think our server got overwhelmed with guests because the dining room was full at this point. It took us forever to get the frozen hot chocolate but at least he dropped off the bill at the same time. We figured we'd just leave cash so we didn't have to wait for him to run a credit card. The only problem was we needed some change so I thought I could easily walk over to the cashier and get two 10's for a 20. Wrong. I walked over to the cashier and asked for change. She replied that she didn't have access to the register but I could ask the bartender if she had change. So i did that and guess what? I couldn't get the bartender's attention because she was too busy talking. So I walked over to a different cashier who also didn't have access to the register. Who has access to the cash register then? I then tried to find our server, but he was running around the dining room helping his new guests. Finally I found a different server and asked for change. She said she "thinks" she did but she took forever and a day to sift through her bills to find enough for me. At this point I was completely irritated. What kind of place has a customer running around the dining room looking for change? Seriously, never again. If we ever visit this place again, we'll just get our food to-go because this place seriously doesn't understand the definition of customer service. They obviously don't know how to run an organized business.

negative

No matter how hungry you are, or how much your feet hurt, do yourself a favor and keep walking past this noisy excuse for a Mexican restaurant, located pretty close to the Flamingo front desk. It offers overpriced, mediocre Americanized food...with a small discount if you show your Total Rewards card. Alas, the savings did not help. It was a bomb on so many levels. Service: our server was sweet but slow and managed to get so much wrong. I ordered a Pepsi, got a diet, and despite my almost empty glass and her eagerness to refill my husband's water at least 4 times, I never got a refill. Given that the soda was $3.50, ugh. She forgot to bring my soup and when we reminded her, she smiled and said she would take it off the check. Boo. My chicken fajita salad was tasty. Basic, no complaints. Hubby had BBQ shrimp and did not like the spicy sauce or the bacon garnish. We splurged and bought the chips and salsa...nothing like a paper bag of stale chips and jarred salsa to convince us we'd made a grande mistake. The noisy atmosphere and thumping soundtrack sort of topped things off. One of the worst meals I've ever had in Vegas...live and learn.
negative