Teacher:Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
Teacher: Now, understand the problem? Solve this instance: Stayed at the Fitzpatrick before, about 4 years ago, it was ok. The management was great, staff was so kind, and rooms were clean. ** But this time I promised my self NEVER to go back!! The new staff was so rude!! I made a reservation for my Anniversary on the internet, and the day of check in I was told by the hotel staff that they do not have my reservation!** 1) I was transferred around back and forth from the hotel staff to the reservations hotline. 2) Staff was extremely rude! Not arrogant, but rude! Like they hated thier job. 3) They offered check in at 1pm but the room wasn't ready till 3pm! 4) There were stains everywhere! 5) Because of the high sales of rooms due to popularity on this site, they must have hired a cheap unfriendly staff.

Student:
negative