Sentiment analysis: They started out great! Went to them back in Oct 2011 to get my battery replaced & they did it without hesitation. So when my power steering pump gave out a few weeks ago, I decided to go back to them. They special ordered my pump & got it in two days. Unfortunately, the pump didn't work properly so I went back a week later to get a replacement. Another order had to be placed & I was told it would arrive in two days. Two days later, I call to see if it arrived & I was told my order had been cancelled due to a non-payment! Say what?! So I decided to get a refund & tried to get the pump from another store. Unfortunately, the other store's pump didn't come with the sensor adapter, so I decided to go back to Autozone & place yet another order (#3 in 2weeks). This third attempt is what brought me to write this review. I was told by the Assistant Manager who took my special order that it would arrive either the next day by 3pm or the following morning. I decided to go with the latter & called in 845am that morning. They couldn't find it so they decided to give me the run-around & tell me that it's scheduled to arrive that afternoon by 3pm. I call back 430pm that afternoon & they still couldn't find my pump. So the following morning I decide to go into the store & speak with the Store Manager to see what was going on. He informs me that their computer shows my special order pump did arrive, but it was redirected to their warehouse, which in turn got sent back to their distributor. I was so upset & livid that I couldn't even make complain about their poor service & communication with me.
+++++++++
negative

Sentiment analysis: My new favorite nail salon. First of all their work was impeccable. Mai is an artist. The salon was very clean. Everyone spoke english and could hold a conversation and genuinely seemed interested. Her son Nick gave me an excellent pedicure. It was nice that there was no up selling. Very relaxing environment. Will be back. Thank you . Oh snd they are open late :)
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positive

Sentiment analysis: The service was way below average! We had a large party but we should not have to get our own menus and flag down a bus boy to get the waitress to take our drink orders 15 min after being seated. Requests for condiments, drink refills, and napkins for a spilled beer the waitress mishandled were repeatedly requested. The cherry on top, was when one of our party members asked if the tip was already added to all our tickets to clarify the 18% gratuity and the waitress tried to tell her the gratuity is not the tip and she can add the tip as well. I asked for a manager and the manager came over with attitude to state, "I hear someone is upset about the gratuity.." This place has the worst service, and staff I have ever encountered! They were completely insulting to all of us that have worked in the service industry!
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negative