In this task, you're given a review from Amazon. Your task is to generate a rating for the product on a scale of 1-5 based on the review. The rating means 1: extremely poor, 2: poor, 3: neutral, 4: good, 5: extremely good.

The product is excellent minus a few points when I tried to answer a call and the caller couldn't hear me. After a few months the right earbud stopped retracting and I tried filing a claim with Asurion, which they just passed on insuring it and said contact the manufacturer, but now I have no phone number or person of contact.... thanks a lot.
2