Problem: We are HUGE fans of the original Hash House in San Diego. 4-5 stars with an amazing food experience plus outstanding service. I honestly tried to love this place but they fall way short of the original. Although service was great, the quality of the food can't be compared to the San Diego location. We came here twice in 2 days hoping that the first day was just a bad day. Both times our food came unexpectedly quick (within 5-7 min), and tasted pre cooked. The #5 stuffed burger was just okay. The hamburger meat was fast food quality and tasted bland. For $15, I expect good quality meat and great flavors. The day before I ordered the corned beef hash. Again, the food tasted like it was precooked and warmed to order. Highly disappointed. Way too much cheese (and I LOVE cheese). The breakfast biscuit was super hard. If you're looking for quantity with mediocre quality, this place is for you. The price of the plates and the overall quality of the food do not make sense in my book.
How would this review be described?
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A: negative

Problem: If I could give it a zero star, I would jump for it right away. But since I have to give something to write a review so they got a star that they don't deserve. First of all, when we get to the valet, my husband just pulled behind another parked car thinking it must be a line for the valet. The valet guy told my husband "you need to pull up all the way up there to the right, you are blocking the traffic!". I'm not quite sure how we are blocking the traffic when we were just lining up behind other cars. We are checking in as hotel guests and that's the welcome line that we got from them. He could have easily told us "welcome to Palazzo! Could you please pull up to the front?" I mean is that how the hotel trains the employees to welcome their guests??? Secondly, which also was the reason why I have to write this review, when my husband checked in at the front desk, they told him that they will upgrade us to another suite in the Venetian towel because the one we booked doesn't have a view. We bought that thinking it will be a nicer, better room. Little did we know, the place is actually smaller, 700 square feet compares to 720 square feet suite that we originally booked. The room does look older than the palazzo ones although the layout is almost the same. Not even a fridge provided which we kinda expected from high end hotels. Anyway, we had to walk across the whole hotel to get to the Venetian towel next to grand lux cafe, they stuffed us in the very last room in the 11th floor at the very end of the hall way that literally takes more than 170 steps to get there from the elevators. This is not what I expected for paying $300plus/night for a room. I have stayed at Wynn and Encore and their rooms are a lot nicer, more spacious and brighter then this crappy room for cheaper prices. On top of that the view is not even the one that I can call mediocre. Just the view of the pool, looking down to a roof of some building and not even partial view of the strip was insight. My husband called back and asked to be back to the palazzo, to the suite that we originally booked and they said they were fully committed for that night! How on earth that you were fully committed when we did reserve our suite??? They said to call back in the morning to check on the status to be moved back to palazzo! We felt that we were being shafted with a lie from the hotel's front desk to make us feel like we got a deal to get upgraded to a better spot when they actually ran out of the room that we originally booked. This kind of service is unacceptable at a 5 star-rated hotels like Palazzo and deceptive to the guests. Now we are stuck at this end-of-the hall hole. My husband got so upset and ruining the mood of our family vacation. Obviously Palazzo put their benefit above the guests' comfort, convenience and satisfaction! We have stayed at Palazzo before but this stay will be the last ever for us here. Never coming back and we will be sure to spread the "quality" if their customer service to others.
How would this review be described?
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A: negative

Problem: A great tribute to Michael. I think it's a tribute first and on that alone, it's a great show (if you are a fan, which I am). If you are not a fan and don't love the music, this is not the show for you. There was one incredible dancer that stole the show by effortlessly moon-walking all over the stage--truly incredible. I could have watched him dance all night. The acrobats were definitely talented, however, I can't help but think that I've seen better gymnastic feats at other cirque shows. There is no criticism here, it's just my humble opinion. My only request to the producers: please play Billie Jean in it's entirety. She's just a girl that claims that I am the ONE....
How would this review be described?
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A: positive

Problem: Absolutely disgusting. After waiting in the drive thru for over 15 minutes with only one car ahead of me I assumed they must have been making something fresh. Boy was I wrong!! The chicken was soggy and slimy. I couldn't eat it. So I went to continue on to my mac n cheese and mashed potatoes... No utensils! I got 15 napkins, 9 packets of hot sauce and 11 packets of honey sauce (actual count) but no utensils! Just go ahead and close this location already!
How would this review be described?
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A:
negative