instruction:
Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
question:
First room's heating system sounded like we had a generator in our room. Second room had stool in the toilet and a smear on the linens (which we didn't notice until morning-eeewwhh!). The computer, scale and ink pen didn't work. The maintainance man took 30 mins to come unplug the toilet and dripped to toilet water through bathroom and on carpet. This room was quiet and the bed/pillows comfortable. The bath was large and water warm.

answer:
negative

question:
This might be a classy looking hotel in downtown Chicago, and while the location is not bad, the rooms are definitely hit or miss. They range from the super basic "affordable" room to the presidential and huge suites that only presidents could probably even afford. With so many different room options, it's no wonder they have difficulty honoring your exact reservation if you check-in past 4:00 pm. The hotel has a decent pool, but the health club is extra per day, as are many other services at the hotel. You'd imagine that for the price of a stay here ($160 up to multiple hundreds) that more things would be included! Additionally, the check-in staff was a bit snobby and unhelpful. I really would expect great service for the high price of a stay here. If I were to return to Chicago again, I'd definitely try out staying somewhere else.

answer:
negative

question:
I've never written a review before, but I just had to share my experience with Chicago's InterContinental Hotel. I booked a weekend at this hotel for my wife's birthday. We've never stayed at a luxury hotel before and I thought this would be a great experience for us. The horrors started when we first got to the counter. The clerk mixed up our rooms and when I pointed this out he got really snooty with me. We get to our room and the maid hadn't cleaned it yet! We had to wait around for that, so we went to the hotel's restaurant and the food was terrible and overpriced. Finally our room is finished and the the "view" we were promised was non-existent. To top it off the maid did a terrible job cleaning. The toilet was dirty and we actually found a stain. A stain! on the sheets. What a waste of money. I pointed this out the concierge and we weren't even offered a refund or discount. Never again.

answer:
negative