Choose your answer: is the following review positive or negative?

I wish I could give this place a good review since the food itself is usually good and they have some decent deals. But the fact is that make far too many mistakes with their orders: Once they only brought me 25% of my actual order and more than once a driver would forget something, promise to return with the missing item and then abandon me. But the main reason Papa John's has lost my business is because the Phoenix Director of Operations, Christina Carter took it upon herself to send me a homophobic email describing gay people as vulgar and stating that I should take my business elsewhere. Prior to this, I had boycotted Domino's Pizza for years because of the company's antigay attitude but never in my entire life have I ever heard of an employee of a company (much less an upper manager) directly targeting a specific individual customer and telling them "We don't want your kind here." I notified both the corporate office and this store of Ms. Carter's actions and neither place could even be bothered to do so much as to issue a minimal apology, implying that the company itself fully condones, supports, and encourages Ms. Carter's reprehensible actions. If you give Papa John's your business, just be aware your pizza will be topped with hatred and bigotry.

Select from:
1). negative;
2). positive;
1).