Given the task definition and input, reply with output. Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

I'd expect a "luxury" hotel to pay more attention to details. The room really hadn't been thoroughly cleaned-- I found hairballs under the bed, the mirrors were streaked, etc. The desk staff took forever to even acknowledge me when I was checking in; three of them, two on the phone, and nobody even made eye contact for 5 minutes. Then, they gave the vaguest answers to some pretty basic questions about the neighborhood; you'd think they'd know where to find a Starbucks. The internet was ridiculously slow the whole two days I was there.
negative