After being told that the particular cowboy hat that I wanted to purchase was out of stock at the Sahara location, the salesboy called this location. He informed my sister and I that the hat style that we wanted in a size 7 would be held at this location, so we made the decision to drive all the way across town to get the hat that my father wanted for Christmas. Fast forward past gridlock traffic on the 15 up until past the 95 connector and then more insane travel time and we get to this location. This store is located on the second floor of Sam's Town, one of the older casinos in Las Vegas. One reason why I generally avoid the older casinos in Las Vegas is because I don't care for the stale cigarette smoke smell that clings to my clothes and hair after less than half an hour in there. Regardless, we stepped up to the cash register where three sales people were just standing around and talking. One of them finally noticed us and asked what we needed and we told them that there should have been a cowboy hat on hold for us to purchase. There was not. When we expressed our frustration with the situation, they could have cared less. In fact, a manager was present during my sister's tirade and not once did he ask if there was anything wrong. So...we left, ANGRY, and went to a little shop on the corner of Flamingo/Maryland where they also didn't have what we were looking for. Instead, we spent $70.00 more than we would have and purchased (in my opinion) a better hat. I know Sheplers probably doesn't care about the fact that they could have made a better sale than we intended, but they could have also had a repeat customer. Now, I now where to bring my business for gifts for my redneck father and it isn't here...at either location.
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1).