Write the next sentence in the following story.

How to speak professionally on the phone
Keep a pen and paper next to you.
Keep track of calls by writing down the person's name, the time he or she called, and the reason. It's best to write the information on a phone memo pad with carbon.
This keeps the calls organized in one place, and when it isn't for you, you can give a copy to the intended recipient. Answer the phone in as few rings as possible.