instruction:
Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
question:
The Talbott Hotel claims to be Chicago's Premiere Small Luxury Hotel. After staying there and experiencing the service, environment, and the hotel in general, I can say with confidence that this just isn't true. I arrived with rather high expectations due to the claims made by the hotel and some of the reviews posted on their website and I was immediately disappointed. No one came to my car to collect my bags and I was forced to lug them inside myself. The doorman was polite but failed to even open the door for me, leaving me to fend for myself while trying to carry my bags. Once inside, the atmosphere was not what I expected. The lighting was poor, leaving the lobby dark and it looked like a dingy setting with a glossy veneer in an attempt to hide the degenerate state of the building. The carpet looked dirty, as if it hadn't been vacuumed or washed in quite some time, and up in the corners where the walls met the ceilings there was visible water damage. When I arrived at the front desk, I was forced to wait over five minutes until someone came out to help me. After checking in I went up to my room and was once again disappointed. The bed was very uncomfortable and I ran the shower for ten minutes without ever receiving any hot water. That night I ordered room service. The food took 45 minutes to get to my room, and when it finally arrived it was cold. The fitness center had a very small selection of machines which caused long lines while waiting to use them. I would certainly not recommend this hotel to any of my friends, and probably not to my enemies either. Stay away!

answer:
negative

question:
We recently stayed at the hotel allegro in chicago illinois, while the hotel was nice please take my advice and do not stay here. I payed cash for the room and handed over my credit card for incedentals ($50.00) the next day my debit card was charged $200 clearly this had to be a mistake...i called the hotel manager who was the rudest person i have ever spoken with about the charge and was told that it was my fault i paid cash and that i could give him my bank account, routing, SS # and authorization code and he could call my bank and take care of it. Clearly i am smart enough not to give this information to anyone yet alone someone who had already taken more then should have been charged. I then called corporate to complain and let them know about the situation the only thing corporate could tell me is that they had already credited my account and that they were sorry and it was clearly my mistake. I then questioned them about the manager asking for all my information if they had already credited my account and they told me they didnt have an answer for me. So for your bank accounts sake do not stay here they are many other options in chicago

answer:
negative

question:
Great beds, clean rooms, amazing bathroom, nifty view, wonderful service, expensive parking ($40, but it's Chicago), speedy in and out. Very European in sensibility and amenities, but with air conditioning!

answer:
positive