Problem: What would be an example of an negative review?

Answer: Suffice it to say, this is not real Italian food and it's below average and overpriced when it comes to American-Italian food. The staff was excellent though and you will have great service and conversation. Thanks but probably won't be back.

Problem: What would be an example of an positive review?

Answer: This is an average New York pizza shop located in Charlotte. I say that because, as a function of scarcity, it gets 4-stars... there simply aren't any other pizza shops that compete in Charlotte. That being said, it'll be standard fare in New York. Pizza: Since moving here three years ago, Hawthornes is the only pizza in Charlotte that does pizza the way I'm used to it. No, that's not the RIGHT way necessarily, just that it's the closest I've had to NY pizza since moving. Food: The other dishes are 3/5 for the most part, but the pizza is comfort enough for me. It's definite Italian American (ie. calzones, chicken parm, etc.) and it does that reasonably well. Staff: Most are kind and helpful, one or two will leave you wishing for a bit more. Drinks: All tap beers are 2.75 T-S and 1.50 on Mondays. Great spot for Pizza and Beer. They have to go service but do not deliver.

Problem: What would be an example of an positive review?

Answer:
Delicious sandwiches! If your visiting Pittsburgh and want a great "local" spot- swing by this place. The fries are good too!