Sentiment analysis: Purchased a Groupon and even waited a month before trying to redeem. It didn't matter the wait was 30-45 minutes so we decided to wait, outside in the cold! While I was waiting I noticed a sign on the front door that said a gratuity of 18% would be added to all Groupon customers. I have been a long time Groupon customer and have never seen that before. Is that even legal? Especially since it isnt stated anywhere on the Groupon. It is called a gratuity people! And who do they think they are telling me how much I have to leave as a tip. In general my husband and I leave 20%+ depending on the service. So I guess they lost out there. Its just the principle! After waiting 35 minutes to get seated and another 10 to order we finally ordered only for me to find out they were out of what I had wanted. The main thing they did that really showed me that customer service was important to them was they actually gave my husband and I our Groupon back after eating so we could come back and try them again. I will let you know how it goes next time...........More to come
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negative

Sentiment analysis: This store is trash. They have very rude employees. They said that they would replace our turtle with in a week. The turtle pasted away after two days and I was told that they aren't goin to replace my dead pet. Never buy anythin from this store.
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negative

Sentiment analysis: Very disappointed! I love a great steak and very much enjoy fine dining but the food here left much to be desired on both aspects. The oysters we ordered still had the adductor muscles in tact and the bone in rib eye my boyfriend ordered mid well was tough and had a good sized piece of gristle attached. My mid rare filet mignon and asparagus wasn't anything special. The martini I ordered had so much sugar the entire glass was sticky. The best part of my meal was the garlic mashed potatoes. The only reason I gave them two stars was because the service wasn't bad an the place is beautiful however that was somewhat ruined when they sat us right at the entrance to the dining area next to the bar which was quite loud especially when the restaurant was only half full if that. Overall the food quality lacked especially for their prices. I would not recommend the restaurant.
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negative