What is the sentiment of the following review?
Teller Isaac was outstanding, polite, always inform me what he is going to do before he left the counter to get me things, always have a natural caring smile and warm voice, and did extra effort to help me in multiple ways. However, someone he called to help me, a woman name Jessenia, was awful: it took her forever to come out talk to me, while there was no client with her; then she speaks very fast and in in-complete sentences, her attitude was very impatient and irritable (while she obviously doesn't know too much beside what she was told to say about online/ app banking). She was so rude, I had to just choose to leave there because she was unpleasant and unhelpful. I will be happy just call the number teller Issac wrote down for me before she came! I really think she shouldn't be in the customer service position. Worst BoA experience. But the teller was good, like other helpful tellers in other branches. This is the First time and Last visit of this branch for sure. There are another BoA just 5 min away on Sahara and they are always great!
negative