Choose your answer: is the following review positive or negative?

Can't believe the lousy service I had with the check in front desk service clerk. We were in a hurry. We needed to drop our luggage and return our rental car next to the hotel. My husband parked the car in the front and i ran in to see if i can drop our luggage and check-in. There were no lines and two receptionists were at the counter. One was in the front and one was at the back. The one in the front was organizing somethings in front of her on the counter. I was about one feet from her at the counter. I patiently waited for about 30 seconds with NO acknowledgement from her. There were no greetings, no "how may i help you". etc. So, i asked if i can check-in with her. She didn't lift her head up and said, "i am busy, I will be with you in a few minutes." It was how she said the message, as if i was a bother. I waited another few minutes and was ready to give a "shout". Finally, the receptionist at the back came over and said she can help me. After we check in and I was assured that our luggage will be placed in our rooms immediately, there were a big group came in behind me. I saw both receptionist started to work. Because neither of them talk to me with any eye contact, I was worried so i asked again where will they direct our luggage to. One of them answered, they will be in our room, room number ###. I made sure that our computer bag was given to one of the porters and they were directed to the exact room number etc. We return to the hotel 6 hours later and went directly to our rooms. Guess what, no luggage. After a few phone calls and talking to managers etc. we realized that our luggage were not tagged so it took a long time to find them in the luggage room. What an incompetent receptionists in the front desk. The hotel needs to retrain their employees. By the way, we waited about 30 minutes in the morning for the shuttle to take us to the airport while the distance between the hotel and the airport was 10 minutes walking distance. Did not understand why there was such a delay at 4:30 in the morning. By the time we left, there were too many customers that some of them had to wait for the bus to go and return again. :(

Options:
a). negative.
b). positive.
a).