Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
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Question: Extremely disappointed in our stay. This hotel did not look like what pictures portrayed online. I booked online thinking what a perfect place this was going to be, only to arrive and have a room without a view even though that is what was paid for. The room smelled musty and not clean. Garbage was not changed from prior person. Found small ants in bathroom near shower. Called to complain and someone came up 2 hours later and used bug spray. Overall this hotel is in a great location, but we would never visit again. Staff was not overly friendly or helpful and the room was not as all as it seemed online.

Answer: negative

Question: When most people think Hilton, they think luxury. I know I did. I only wish I'd been half right. Upon arriving, I was informed that the incompetent staff had lost my reservation entirely. Not a very auspicious start, but they did find me another room. Granted, the new room had an oh-so-scenic view of the broadside of an adjacent building. But, fine. I was willing to let this slide. I didn't want to be difficult. In the following days of my stay, it got a little harder to ignore all the minor problems that were making the Hilton very undeserving of the term, luxury hotel. Noisy neighbors. Rude staff. If the state of my bathroom towels was anything to go by upon checkout, I doubt my sheets were changed even once. Next time I'll ignore the hype and stay somewhere cheaper. The service couldn't possibly be worse.

Answer: negative

Question: Triple A rate with upgrade to view room was less than $200 which also included breakfast vouchers. Had a great view of river, lake, Wrigley Bldg. & Tribune Bldg. Most major restaurants, Shopping, Sightseeing attractions within walking distance. Large room with a very comfortable bed.

Answer:
positive