Problem: What would be an example of an negative review?

Answer: To begin with, we occasionally go to Marie Callender's. The food (except for the pies which are delicious but expensive) is just okay. Today we presented a coupon to buy one entree and get another for half price. We also had two $5.00 gift cards that were to expire today. Our server, who was unfriendly and indifferent, delivered the news that we could not use both the coupon AND gift cards. Further, we were not allowed to use the gift cards on "to go" pies. It has always been my understanding that gift cards are like cash but apparently this restaurant only accepts CASH for payment and ignores their own gift cards. And to make it worse, the server delivered this information from his manager in an impolite manner. I have the server's name but will not share it here. My husband gave the gift cards to other customers in the restaurant so the restaurant ended up accepting the gift cards anyway. I think the manager should have either lightened up on his hard-nosed decision or come to our table and politely explain his decision. We will never go to this restaurant again for a sit down meal due to the unfriendly service and rigid policies.

Problem: What would be an example of an positive review?

Answer: This is my new favorite restaurant in Surprise, which isn't very hard to do because surprise is full of nasty chain restaurants. However, if you want to eat some darn good vietnamese food, this is the place. The pho of any type is amazing, even to go. Also try the spring rolls. Make sure you wrap them in the lettuce with a bit of mint, the texture is bomb fool! It gets a little crowded around 6pm because all of Sun City eats dinner around that time. So show up around 7pm and you'll be fine.

Problem: What would be an example of an positive review?

Answer:
Best cab company by a lot. Greg took care of us all weekend. Arranged for a second cab because we had too many people. I highly recommend Greg and this cab company.