Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

The Ambassador East Hotel Hello my current visit to the Ambassador East Hotel. I really enjoy my 3 day weekend stay at this Hotel. This was my first time at the hotel and I reserved a king size suite. Inside my room there was nice view of Chicago's Gold Coast. I really needed to get some work done for my business trip and this room was perfect for the situation. I could easily relax on my king size bed. I watch HBO on a enormous size flat screen TV for free. Also when I did do my work there was nice wooden desk in my room with a desk lamp and wifi modem. It so nice to have my laptop with me and able to use it on a good workstation in my room. After finishing my work I have time to check the complimentary fitness room. Lastly I left the next day, I had one of the finest breakfast dishes from their Pump Room restaurant. Overall the Ambassador East Hotel is a 5 out 5 hotel and really worth the stay.

positive

The Conrad Chicago is a Michelin rated hotel, so I was expecting great service and wonderful accommodations. Well, only one part of that was correct. The rooms are indeed nicely furnished, but the service was terrible! The concierge was unable to find my room reservation (I reserved online and even had the email confirmation) and wasn't very helpful in getting me a new room. I ordered room service, and the wait time was so long that the food came up cold. I mean, I understand that it would take time to get the food prepared and up to my room, but really? For the price I paid, it was definitely not worth it, and I would never use this hotel again.

negative

The Fairmont Chicago Millennium Park Hotel was supposed to be our romantic get away and it turned into a nightmare! When we got there our room wasn't done! We were not offered anything to do, drink or eat in the meantime and we had to wait well over the 20 minutes that they said it would be finished. The clerk at the front desk twas texting on her cell phone! How rude! We were totally on time and the manager said that they would take care of the issue and upgrade our room but it was not done. And after waiting that long for the room, can you believe it? There was a dirty towel in the bathroom. The television didn't work, we had to wait on a repair guy to fix it. Plus, the hotel failed to mention there was a convention that was going on and the spa was under repair. I'm so mad I'm writing the owners and letting them know! This really made me mad. We haven't taken a vacation in years and I was expecting the Fairmont to be luxurious and cater to our needs. Even the concierge snickered at my boots, so what, I like to wear Doc Martens! It makes me mad even thinking about the Fairmont. At least my time in Chicago was enjoyable even though our hotel was more than lame.
negative