Problem: I'm rating this compared to other Dunkin Donuts I've been to. I love the atmosphere with the fireplace and bookcases--very cozy compared to many other Dunkin Donuts. They have a kosher menu which appeals to the neighborhood it's located in and makes it pretty unique, though personally I'd prefer the meat options too. The staff there are always friendly. The problem I have with this place is that they are always so incredibly so that there is a line no matter what time of day I go. Often they don't even have both registers open and some staff look like they don't know what to do with themselves. And when they get overwhelmed they start screwing up people's orders. I typically order just a black coffee on my way to work and I'm usually in a hurry so having some efficiency is pretty important to me. Especially when you have to pay the parking meters! Update: I'm taking this down another notch. Recently I was there and the person serving me was downright rude. First she makes a comment that it was so unusual I ordered a large black coffee, because "women never drink black coffee." Really?! Then even after making that comment she gives me a medium. I say "Excuse me, but I believe this is a medium." First she ignores me, then after I try to get her attention again, she says "Yep, it is." So I then have to add "So, do you remember that I ordered a large and that's what I paid for?" Then she grabs it from me and fixes it but is obviously pissy and annoyed about it and not apologetic at all. If there were another Dunkin Donuts nearby I would never go to this location as the service is so awful. I've never had such terrible service at a Dunkin Donuts before and I've been to many all over the country.
How would this review be described?
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A: negative

Problem: Poor service and so so food. Choose another eatery. Drinks were slow to arrive. Meals arrived hot but overly salty. 2 of 3 meals were awful however mine was very good - not a great ratio.
How would this review be described?
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A: negative

Problem: I've ate here a few times, but stopped going in spite of it being so close to my home. The food (after trying a lot of different items, and appetizers like the roast beef sliders) just doesn't do it for me. I feel like most of the items on the menu are 'thaw and deep fry' frozen items, in spite of some of them actually being pretty good. Service was hit or miss. Atmosphere is friendly, Albeit a bit corny . Actually this place reminds me more of a sports bar as opposed to a bar and grill. For the prices paid, and food quality combined with a lower brow "sports bar" atmosphere... I'm just not impressed. You could get better ambience and food at a Friday's.
How would this review be described?
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A: negative

Problem: I normally dine in at BDubs but tonight I did not have enough time so I ordered take out. I would have to say that the customer service was outstanding. Jessica took my order and was very helpful and she actually was the reason that I order a side of fries. She sold it to me perfectly. She told me that my order would be ready in 15 to 20 minutes and it was spot on. I arrived in 18 minutes and the food was hot and ready to go. I would like to give Jessica 6 starts but we all know that's not possible. Once again, BDubs doesn't disappoint and I will continue to eat at BDubs!!! Thanks for dinner.
How would this review be described?
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A:
positive