What is the sentiment of the following review?
Had to get to the airport, called at 4 am to schedule a cab for 7. 7:05 no cab. Call they knew who were were, there must be a glitch. "We're putting a rush on it" 7:20 no cab, no call. Call the company they are surprised we haven't been contacted 7:25 call from driver with wrong address.We have no idea where he is. We cancel. Now my wife has to drive to the airport in rush hour. 7:28 I call to tell them we're unhappy and am told the driver will be there in 18-20 minutes. My wife has already left. Usually my wife writes the reviews.
pick from the following.
a). negative;
b). positive;
a).