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Read the following article and select the best answer. Article: I have had just about enough of being treated like a second-class citizen, simply because I happen to be that unfairly treated member of society --- a customer. The more I go into shops and hotels, banks and post offices, railway stations, airports and the like, the more I am convinced the things are being run merely to suit the firm, the system, or the union. There seems to be a deceptive new motto for so-called "service" organizations --- Staff Before Service. How often, for example, have you queued for what seems like hours at the Post Office or the supermarket because there was not enough staff on duty to manage all the service grilles or checkout counters? Surely in these days of high unemployment it must be possible to hire cashiers and counter staff. Yet supermarkets, hinting darkly at higher prices, claim that uncovering all their cash registers at any one time would increase operating costs. And the Post Office says we cannot expect all their service grilles to be occupied "at times when demand is low". It is the same with hotels. Because waiters and kitchen staff must finish when it suits them, dining rooms close earlier or menu choice is cut short. As for us guests, we just have to put up with it. There is also the nonsense of so many friendly hotel night porters having been thrown out of their jobs in the interests of "efficiency" and replaced by coin-eating machines which offer everything. Not to mention the tea-making kit in your room a kettle with a mixed collection of tea bags, plastic milk boxes and lump sugar. Who wants to wake up to a raw teabag? I do not, especially when I am paying for "service". Can it be stopped, this worsening of service, this growing attitude that the customer is always a trouble? I angrily hope so because it is happening, sadly, in all walks of life. Our only hope is to hammer home our anger whenever and wherever we can and, if all else fails, bring back into practice that other, older slogan --- Take Our Deal Elsewhere. Question: According to the writer, long queues at counters are caused by _ . - not having enough male staff on duty - difficulties in hiring more efficient staff - not providing enough staff on purpose to reduce budget - lack of cooperation between staff members
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not providing enough staff on purpose to reduce budget

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Read the following article and select the best answer. Article: Seeing the Horse Eat Fish Once an old man was walking in a street with his horse. It was raining hard. The old man was cold because he was walking in the rain. He wanted to stay in a restaurant. It was a quarter past three in the afternoon. The old man got to a small restaurant. There were a lot of people in it. The old man couldn' t come near the fire. He thought and thought. At last he said to the waiters, "Take some fish to my horse." The waiter and the people were very surprised. The waiter said, "A horse doesn't eat fish." The old man told the waiter, "This horse is very interesting. It can sing, dance and does all kinds of things. It can eat fish, too," So the waiter brought the horse some fish. All the people in the restaurant ran out to see the horse eat fish except the old man. Now the old man sat beside the fire. After a while the waiter came back and said. "Your horse didn't eat any fish." The old man said, "All right, take the fish back and put it on the table. I'll eat it." Note: stove waiter Question: The people in the restaurant all ran out because _ . - they wanted to see the old man - they wanted to see the horse eating fish - they had been told there came the horse - there was no fire over the stove
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they wanted to see the horse eating fish

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Read the following article and select the best answer. Article: Today, there's hardly an aspect of our life that isn't being upended by the tons of information available on the hundreds of millions of sites crowding the Internet, not to mention its ability to keep us in constant touch with each other via electronic mail. "If the automobile and aerospace technology had exploded at the same pace as computer and information technology," says Microsoft, "a new car would cost about $ 2 and go 600 miles on a small quantity of gas. And you could buy a Boeing 747 for the cost of a pizza." Probably the biggest payoff, however, is the billions of dollars the Internet is saving companies in producing goods and serving for the needs of their customers. Nothing like it has been seen since the beginning of the Industrial Revolution, when power-driven machines began producing more in a day than men could turn out in nearly a year. "We view the growth of the Internet and e-commerce as a global trend," says Merrill Lynch, "along the lines of printing press, the telephone, the computer, and electricity." You would be hard pressed to name something that isn't available on the Internet. Consider: books, health care, movie tickets, construction materials, baby clothes, stocks, cattle feed, music, electronics, antiques, tools, real estate, toys, autographs of famous people, wine and airline tickets. And even after you've moved on to your final resting place, there's no reason those you love can't keep in touch. A company called FinalThoughts.com offers a place for you to store "afterlife e-mails" you can send to Heaven with the help of a "guardian angel". Kids today are so computer literate that it in fact ensures the United States will remain the unchallenged leader in cyberspace for the foreseeable future. Nearly all children in families with incomes of more than $75,000 a year have home computers, according to a study by the David and Lucile Packard Foundation. Youngsters from ages 2 to 17 at all income levels have computers, with 52% of those connected to the Internet. Most kids use... Question: The author gives the example of FinalThoughts.com to make the point that _ . - there are some genius ideas on the Internet - people can find good bargains on the Internet - almost anything is available on the Internet - people are free to do anything on the Internet
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almost anything is available on the Internet