TASK DEFINITION: You are given a review about a place. You need to provide a rating from "1 star" to "5 stars" for this place.
PROBLEM: I thought the food here was very good. We stuck to the vegetarian dishes, I was pleased to see a mushroom dish which was fantastic. The naan was good, the samosas were excellent. I would definitely go back here again.

SOLUTION: 4 stars

PROBLEM: I've been here twice, and both times the service was terrible. It took 20 minutes to even get service. My pho came before my water and tea, and my water refill didn't come for 10 minutes. The small soup is extremely small. Pho mailan (close to this place) is way better, super fast, and the portions and veggies are much more plentiful. I will not be returning here.

SOLUTION: 1 star

PROBLEM: This is my 2nd time to this location. The 1st time was yesterday and dined in and thought the flavor was good and better than the other sandwich chains. So today I came back to pick up 3 sandwiches for my family. Service was very slow but at least the cashier apologized for my wait. When they called my order I asked for a bag and another employee said " they are right there pointing to the bags on the other side of the counter. The manager was standing right there so I said to him " Oh, you have to bag your own" and he replied "Yeah".
Now I don't mind bagging my own order but don't be rude and expect your customers to know especially when the bags and napkins are on the other side of the counter.
Food is good, value is fair and customer service is below par.

SOLUTION:
2 stars