Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

Q: Sometimes you just can't find fault with a hotel, even if you tried. Such was the case with Sofitel, where we'd never stayed before. It's a sleek, modern, sophisticated hotel with European touches. We spent three days there on a leisure weekend, we had a 29th floor king room looking directly at the Hancock Building, at a total cost including taxes and lugs of about $165 a night. The room was average sized, well-appointed, everything in it worked, and it had a fabulous view of the Chicago high-rise jungle, including snippets of the lake. The public areas were wonderfully decorated. The restaurant served a good breakfast at, for Chicago, reasonable prices. The staff was excellent. My wife broke her ankle several weeks before we visited and was on crutches. The staff loaned us a wheelchair and was very helpful in assisting her.

A: positive
****
Q: The Knickerbocker hotel is fantastic! It's an old hotel with updated rooms - so you get the old-timey charm and fresh comfort all at once. The hotel has a fabulous location. It's a one minute walk to the Cheesecake Factory and Bloomingdales, and about a 5 minute walk to Einstein Bagel Company (the best bagels and cream cheese EVER), Macys and Saks. This location can't be beat. You're at one end of the magnificent mile, so it makes for easy strolling, as you don't start in the middle and then backtrack. The hotel staff are super helpful and friendly. Checking in and out was very smooth, and the concierge (Cheryl) was amazing. She booked all our dinner reservations and activities for us, and recommended an incredible restaurant called Carmines which was a 5 minute walk. It was the greatest italian restaurant I have ever been to, and I can't recommend it more. The rooms are small but not too small. We had a beautiful big samsung flat screen, cordless phones, a rain shower, ample clean towels, and beautiful marble countertops. The hotel rooms have european charm to them and made me feel like I was at a 5 star hotel in Europe. The beds are very comfortable and the duvet is soft like butter. The only complaint I had was that housekeeping woke us up at 8:30 one morning when the knocked on our door despite the fact that we had the do not disturb sign on. When we answered and asked her to come back later she seemed a bit miffed. The issue was corrected, though, and it didn't happen again during our 4 night stay. The hotel has some unique items on their room service menu - ie - grilled cheese with mini tomato soup for dipping. Very cute. Their late night menu, however, is lacking. It would have been nice to see some soup on there. That being said, I RARELY order from room service when on vacation, so I really don't see that being a big deal. Overall I would recommend this hotel without hesitation. I think we paid about 130 a night and I would say it was worth far more than that. We had a wonderful experience and I truly look forward to staying there again....wouldn't stay anywhere else!

A: positive
****
Q: Will start by saying the employees were wonderful, especially in the restaurant / bar employees, could not have been nicer.....what appeared to be the hotel manager went above and beyond....Unfortunately, that's where it ends! The rooms, in my opinion, appeared different then pictures and were worn and ratty...you know, uninviting sofa and crappy coffee table and desk area... the first room I was given had bright construction lights shining in my room and men working on the next building that were looking directly into my window!!I kid you not; they seemed as if they were about 15-20 ft from my window!! And this was after I specifically had asked for a room that might have a decent view..I was then switched to a room that had virtually no light and was truly, again... just worn out!!!NOT a 4 star hotel, this seemed to be closer to a 2, perhaps being extremely kind 3 star...I travel on business so I know the difference...I merely touched the cabinet door on the bar unit and it literally fell off in my hand! I complained to a very nice woman from housekeeping and to her credit, she made sure the door was fixed ASAP. They gave me a bottle of wine to compensate..which I utilized to dull my senses as to my surroundings for the next 2 days....I wanted to give Omni a shot...big mistake... Unfortunately, brought a friend with me to show her how great Chicago was and I was soooo embarrassed, as I had chosen the hotel...She was extremely disappointed as well...should have gone with my first instinct which was the Conrad!! Lesson learned!

A:
negative
****