Problem: I hate to do this, really I do, but man, the Garlic Romano Deep Dish Chicago was the worst pizza of my life. We had two pieces each and threw out the rest. I actually went out and bought some other pizza from another west side location to rectify dinner. Look, I bet if I were to flash back to my college days and order this beast at 2 am, I would be really, really happy. Trying to feed a family and we need the quality to go up, significantly. The crust was dry and falling apart, the sauce way to salty and the toppings lost. I hate battering local places, and this is deserved based exclusively on the quality of the product. I really really wanted to like this join, nice folks working there, easy to order, prompt service and the place is a little hard to find. But damn, the pizza was not good.
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A: negative

Problem: Both Ben (age 13) and Corinne (age 56) enjoyed the entire experience, from the beverage with the marble to the Chicken & Duck tapas as well as the mini egg rolls floating in a glass of salad/ noodles! Presentation was unique AND understated. Mr. Chu explained the beverage's unusual format and its inspiration. Sauces were entirely delectable and I am an avowed "sauce hater". Truly a memorable dining experience! Tasty and upscale but NOT snobby and superior!
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A: positive

Problem: GREAT ESTABLISHMENT TO HANG OUT WITH FRIENDS BUT CAN OFFER BETTER SERVICE I order take out from this place often. In the beginning, I was receiving great service and tipping on every take out order but lately it has been very non-chalant. In fact, there was a mishap with my last to go order. I picked up my order and the lady I had to interact with was rude and careless with my to go bag. I had to rearrange my to go bag before entering my car because my food containers were already leaking. So, as I was doing that, I discovered I had no utensils and napkins which wasn't a problem. I understand people forget things- we're human. But, then I notice a plastic bag inside my to go bag and it was my pita bread! Yes, the pita bread was served to me in it's original wholesale plastic bag. You know, the same plastic bag that bread from a grocery store comes in. Now, my past to go orders had my pita bread in foil which kept it very warm and this pita bread in the plastic bag was warm but getting cold. So, I went back inside to get utensils and napkins and to ask about the pita bread. When I get inside, I asked the server for utensils and napkins and she had an attitude that I even asked. So then I asked her if my pita bread was at least warmed up because I couldn't tell with it being in a plastic bag and she replies back by saying yea.... So I thought, wow maybe this is normal to receive bread like this because she never seemed surprised that it was being served to me, the customer, like that. I'm even thinking, maybe this is an old school way of doing things. I don't know. I just thought it was odd. So I called up the place and spoke to Reen and she said that wasn't normal and offered to take care of my next order... So I called today to place an order with Reen and advised her that I was on my way from work and wanted my roommate (who also places to go orders time to time) to pick it up for me and she was fine with that. Well, when I got home I was not welcomed with a happy camper. My roommate looked annoyed and irritated. Apparently, there was a new girl who was there who was also rude... This new girl advised my roommate that the order was free of charge and my roommate thanked her and asked for change for a 20 dollar bill. And the girl takes the 20 and gets Reen and Reen comes to the cashier area to tell my roommate that it was free of charge. And my roommate told her that all he wanted was change for the 20 dollar bill. As Reen was getting change for my roommate the original lady that I personally had to interact with from the to go mishap comes up to the cashier area and says "this is free of charge right?" ............................ And then my roommate tells me that the worst part was he witnessed the servers talking about him while he was leaving the establishment from a reflection. So, I respond to my roommate and said it's ok we won't go to that establishment again. And then I take the bag from him and open it up and of course NO UTENSILS NOR NAPKINS.... *rolls eyes* Just Careless
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A: negative

Problem: I recently went out of town for 4 days and decided to try Best Friends Pet Care. The staff was pretty friendly and the whole boarding process was pretty simple and fast. My major gripe is when I picked up my two dogs four days later, they both smelled really badly, one of them had feces caked to her entire underside with a cut on her back right leg, and as soon as I took them outside they acted as if they hadn't been out to go all day as they immediately went right off the sidewalk (both of them peed and pooped! - this never happens, usually I have to walk them forever to get them to go). I did like the fact that they sent me a picture of them during my trip and that they gave me a report card - although the card said both of their bowel movements were normal - but when they went as soon as I took them from the facility, it was both diarrhea. Overall, the place is nice, folks are friendly...I was just not pleased with the condition of my dogs when I picked them up.
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OPTIONS:
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A:
negative