Choose your answer: is the following review positive or negative?

This place would do a lot better if it didn't charge people parking to shop here. It's $12 if you don't validated your ticket, and even if you do they still charge you if your stay for 4 hours from when you first got there. Which doesn't make sense if your going to eat(2 hr), then see a movie (2hrs). Plus these parking rules are not stated up front. And if you want to speak to the parking manger( the night one is named Keith) he doesn't care and would give you any courtesy. He's rude and has very poor customer service skills. He bellittles you and tells you he has better thinks to do. As long as they have service like this, this place will always be a dump.

OPTIONS: A). negative. B). positive.
A).