How might one describe the sentiment of this review?
There's a reason this company gets 2 stars. I've rented on many occasions and have always been happy with the service, even when it comes to smaller-named companies. I was extremely upset when I felt duped being triple charged at the airport and talked to three different reps before trying to catch my flight with the first words out of their mouths being "we can't do anything for you." I've never had a car rental company tell me that. I was willing to be charged double the original quoted rate because of taxes and fees, but not triple. They upscale and pressure you like no other car company I've worked with. When I let them know I would never use this company again, they didn't seem to mind, which further shows their lack of customer service....Pick from:
--negative.
--positive. I think the answer is
negative