Problem: Prior to my trip to Las Vegas I purchased the Groupon for the deluxe tour of the Grand Canyon. My partner and I were so excited about going to the Grand Canyon and thought we had found an excellent deal. However, it was clear from the very beginning that this experience would be a mess and that in no way would it measure up to the other Grand Canyon tours that are offered in the area. At the end of the day we agreed that neither of us felt that the Groupon price was reasonable for what we got, let alone what they claim to be their regular rate. When we showed up at 6:15 am, early as suggested, the bus was nowhere in sight. Rather, we watched as all the nice buses came and went before noticing our run-down bus at the far end of the rotunda. As we made our way over we learned that there had been some kind of a mix-up and we had to wait for a new bus. This gave us some time to get to know our tour guide Jason who, in an attempt to be personable and friendly, came off as offensive and overbearing. When the new bus finally came it was soon apparent that the air conditioning on the bus couldn't handle the heat generated by a bus at full capacity. It was sweaty, crowded and uncomfortable and at one point the bus even broke down and made two unexpected stops with no explanation. Throughout this endeavor, Jason continued his aggressive attempts at humor, but unfortunately shared no information about the region, the sights, or anything of interest. Instead he took the opportunity to inundate us with his amateur comedy routine which was repetitive and inappropriate and fell flat on his audience. The only redeeming aspect of the tour was the aspect over which the company has no control: the Grand Canyon itself. We also enjoyed the quick stop at the Hoover Dam and the meals were a nice touch. However as we were leaving we realized that we had learned nothing of substance about the attractions, and even though we were supposed to have taken a "guided tour" with Jason we instead endured his egregious "humor" which was laced with sexist undertones and thinly veiled racial assumptions about my partner. Overall,do yourself the favor and hold off for a different tour - cheaper is certainly NOT always better and if I could have done it again I would have paid more to go on any other tour than the one I was on. Major fail!
How would this review be described?
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A: negative

Problem: Been there about a couple of times now, have been very disappointed and urge people to look for a decent breakfast elsewhere. The first time we went, my wife and I put our names down and were told it would be 20-30 mins wait. A family arrived shortly after us and were told the same thing. After around 15 minutes and elderly couple arrived and were told that there was a wait. The elderly lady complained outside saying that they were regulars and shouldn't have to wait. Two minutes later, the hostess came out the door, walked past ourselves and the other family, and escorted the elderly couple in. Of course we all complained and the hostess commented she didn't realize that we had all been out there longer. The manager defended her saying that "this can sometimes happen". So we left. Just last weekend, we thought we would try again. Actually got in straight away and had our two year old with us, so our hopes were up. Then we got served, literally. The coffee tasted like water with a couple of soaked coffee beans. The waitress was a no show after taking our order. Never asked how things were or if we were after anything else. Our water and coffee flavored water was never refilled even though we did ask for it, twice. Our food, which took about 30 minutes to arrive, was originally delivered to the wrong table, and when we did get it, was flavorless, bland and cool. The manger then came by asking if everything is "wonderful". By that I'm sure he meant was the tv station on the right channel, because it certainly wasn't the food or service. When we left, we finally saw our waitress, and over heard her complaining to the manager that we had been there too long, had backed up traffic outside and her tips were going to suck. Here's a tip for you young lady, actually be a waitress, check on us every now and then and find out why our flavorless crud of a breakfast is taking so long so that we can get out sooner. We will never be going back, "wonderful" isn't a word associated with Over Easy and I whole heartily suggest that you all look for somewhere else.
How would this review be described?
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A: negative

Problem: Dr. Dachs and Diana, my hygienist were phenomenal. This was the first time I have been to a dentist since like, 2003 so I was terrified that I would have a cavity in every tooth... OR, just like Laura M (below) I would feel like total crap since I do not floss after every meal.. or even every day... So, although Dr. Dachs and Diana were simply amazing, the front desk girl...didn't bother getting her name... (curly red hair), was not exactly friendly. I walked in smiling to the office and she was NOT pleasant nor inviting. She provided a bland greeting, then said: "Your name?"... "Fill out this this, and this"... Ummm, really? Not to sound like a diva, but customer service is VERY important to me, and this girl didn't give me a good first impression of the dental facility. Seriously, I don't care if you're having a bad day, if you work the "front line" for a business and want to keep a positive reputation, you need to fit the criteria and provide excellent customer care. I completely recommend this place to everyone. Dr. Dachs and Diana were extremely professional, very pleasant, thorough, and didn't mind answering my endless dental inquiries. Learning that I had no cavities after FOUR years of eating chocolate regularly was a delight as well. :)
How would this review be described?
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A: positive

Problem: Great sports bar. New, but has the feel of a place that's been around for awhile. The quesadilla is good, and the sunday drink specials are great! Thanks Thunder Dan for opening one of your joints in our neighborhood!
How would this review be described?
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A:
positive