Problem: What would be an example of an negative review?

Answer: I love popeyes chicken , but this location just doesnt stand up to the same type of service and food i have always recieved. First off the employees were too busy sitting around and chitt chatting with each other , than worrying about their customers. On top of that we ordered a BASIC meal 3 chicken strips fries and a drink. However the 6 orders behind us were filled first , then ours.... how is this possible ? Then once we recieved the food , it just did not taste good. Luckily i do not live near this place and will not have to go again.

Problem: What would be an example of an negative review?

Answer: I almost never get on yelp to bash a business, but these guys are terrible. Will NEVER take my business to this location again! I have previously had tires installed at the Discount Tire location off of East Sunset Rd a few years ago and had a preferctly good experience there. Since then I moved to the Silverado Ranch area, and this location is right around the corner from me. I figured they'll probably do just as good a job as the Sunset location right? WRONG! Cliff Notes Version: 1. TERRIBLE INSTALL TIME: Install was supposed to take 30 minutes. I ended up at the shop for over 1.5 hours. They said it was all because one of the tires shipped to them was defective so they had to find a different tire to temporarily install. I get that that will add some time to the install, but NOT over an hour of time! That's unacceptable. 2. FAILURE TO FOLLOW UP: They said they would call me when the new tire came in. After 3 days of not hearing anything, I had to call them to find out thy had already received the tire. 3. COULDN'T CARE LESS ATTITUDE: Expressed no regret for failing to install in a reasonable time frame and for not informing me when the new replacement tire had arrived. Tried to laugh it off like it was no big deal. I NEVER got an actually apology from ANY staff member about being inconvenienced! The people there SEEM like they are nice and that they care, but based on their actions, they simply don't. Full Version: I set up my appointment for 8 AM Tuesday morning. As I was setting it up, the guys told me he would be able to get me out in about 30 minutes, which was perfect since I would be able to make it to work on time. I show up at 8, get all the payment taken care of and the guys roll my car into the bay. About 20 minutes later, one of the tech tells me that one of the new tires is defective, so they can't install it. He says they will just re-install the old tire until a new one comes in. OK that kind of sucks but completely out of their control so I'm fine with that. After about another 20 minutes, the tech comes back to tell me they can't re-install my old tire because it is too worn, so they are going to install a new tire of a different brand, again as a temporary measure until the tire i want comes in. At this point I'm getting a bit agitated because it's already been about 40 minutes and I'm starting to worry about getting to work on time. So I tell them to go ahead with whatever they need to do and I can come back on another day when they get the right tire in. About ANOTHER 20 minutes goes by and I'm looking at my car and there's no one working on it. I observe for about 5 minutes and then I finally ask someone what's going on and point out that my car is just sitting there with all 4 wheels off and no one working on it. At this point I've been at the shop for over an hour and I'm definitely running late for work. Finally after a few more minutes i see people working on my car, but stil notice times when nothing is going on with it. The staff tells me that they are delayed because they are pulling a different tire out to replace the defective one. I can understand that delaying them 15 minutes or so, but that's about it. Finally after OVER ONE AND A HALF HOURS, they tell me my car is ready. Without yelling or getting animated, I make it pretty clear to the guy that I'm not too happy about having to wait so long. He just kind of grins, shrugs his shoulders and says we were trying to find a different tire, then sort of laughs it off. So even though the staff sounds friendly and caring, their reaction really shows they COULDN'T CARE LESS. So before I left, they told me that they were going to order a new replacement tire and call me when they got it in. they told that twice... that THEY were going to call ME. Well 3 days go by and I haven't heard from them. So finally I give them a call and ask what the status is of my last tire. Well wouldn't you know it... they already received it! But of course, they didn't call me as promised. So I make an appointment to get the last tire installed and ask the guy how long it will take. He says he'll get me out in 15 minutes. I remind him that he had promised my 30 minutes on the original install and I was sitting in his shop for over an hour and a half. He takes an aww shucks attitude without apologizing and says we'll make sure we get you out in time. Fortunately, I can say that the single tire install was completed without any issues and I was in and out in about 20 minutes. Still doesn't save this guys from getting a 1-star review.

Problem: What would be an example of an positive review?

Answer:
Maybe I wouldn't know about Hobe Meats (pronounced Hoe-bee Meets) if I didn't work nearby or enjoy the occasional Groupon, but I'm glad I know. Since last year, they've added a fresh coat of paint to the place, brightened it up and added a few more items to the freezer of exotic meats. The thing to buy here is beef. I'll gladly pay $120 for a 3 bone prime grade standing rib roast because when you taste the difference between this and what you get at your grocery store, you know where the extra money went. Same goes for the ribeyes. This is the only place in the whole damn state of Arizona that sells chopped cherry peppers for sammiches, too and I have missed those since I left home to move here almost two years ago.