Article: One of the odd things about some business organizations is that they spend so much money attracting new customers but spend so little keeping them. It just doesn't make sense. However, taking customers for granted is a routine in some business organizations. Loyal customers are an organization's only protection against bankruptcy , and losing them because of neglect or indifference is really wrong. Not only do satisfied customers continue to buy by themselves, but they often encourage others to buy. This is advertising that doesn't cost a penny. Although there are always problems in giving good service to customers, maintaining their business isn't all that difficult. It's a matter of attitude, of believing that everyone who buys from you is entitled to the best treatment you can deliver. Plus giving just a little more than you have to. There are always problems in giving good service to customers. The reason, of course, is that no organization is perfect, and there's many a slip: unreasonable delays in filling orders, shipping the wrong goods, failing to answer letters promptly, and so on. Sometimes these errors or failures can't be helped. For example, if you can't get parts because of material shortages or a transportation strike, customers may be denied the goods they've ordered. No matter who is at fault, customers whom you value highly should generally be given the benefit of the doubt. The old saying that _ . Customers who repeatedly place large orders and pay for them will naturally, get more attention than those who buy infrequently and have to be badgered to pay what they owe. However, you have to make the assumption that all customers are good unless proved otherwise. Question: What does the author imply by saying "all customers should be treated alike is a myth"? Yes or no, is the answer "It's not true that all customers are treated equally"?
No

Article: TAIBEI - Increasing numbers of Taiwanese students are joining the island's "China rush", seeking education on the Chinese mainland. According to official Chinese figures, the number of Taiwanese students admitted into college and postgraduate programs on the mainland totaled 461 in 1996, 928 in 1997 and 839 in 1998.Although no latest official numbers were available," Netbig.com Said this number had risen between 30 to 50 percent annually in the past two years with well over 1000 entering mainland campuses last year. The Internet site, based in the Chinese city of Shenzhen, provides education service and information on Chinese mainland colleges and universities. "Many Taiwanese believe a Chinese education giving more knowledge about the people and culture in the mainland will increase their chances in the Chinese job market, Net.com vice-president Ingrid Huang said."I believe _ will give me hands-on experience in the business field in the Chinese mainland and a better understanding of the Chinese mainland people," said Lydia Chang, a 19-year-old majoring in journalism at Shih Shin University. Chang plans to go on to get a master's degree in business administration in Shanghai, which she says offers the best environment for such studies. A journalism graduate student, surnamed Lin, at the National Taiwan University said he would like to study law on the Chinese mainland since "there will be better career prospects now that more Taiwanese companies are going there". "They hope the children could build up connections which could later become useful in their business operations," said Yang Ching-yao, professor of the Chinese mainland studies. A Netbig.com survey showed the campuses favored by Taiwan students included Beijing, Qinghua and Renmin universities in Beijing, and Jinan and Zhongshan universities in Guangzhou. The most popular studies were law, business and Chinese medicine. At present, Chinese Taibei doesn't recognize diplomas earned in the Chinese mainland nor help with any inquiries about studying... Question: The author wrote the article to tell us _ . Yes or no, is the answer "more Taiwanese students are studying on the mainland"?
Yes

Q: Article: How can you hear your friends' voices when they are far away and you can't make a long--distance call? Besides the web camera system with your computer, we have a new high-tech way to solve the problem and ease your pain of missing them. The Japanese company Combiwith created a system-- . It makes people in pictures speak! The "talking picture" has a special pen. It is actually a pen-shaped scanner. It can scan information in special--made pictures. A connected player will then play the information out loud. First, you need to take a picture and record what you want to say with the company. The company will then make special barcodes onto your picture(you can't see those codes). Those codes are your voice and your words. When you hold up the pen to scan your picture with barcodes, a player connected to the pen will start to play. It plays things you've recorded. That way the invention makes the "you" in the picture speak! Do you want your friends and families talking out of pictures? Have them make pictures like that, and you can hear them whenever you want, only with the "talking picture" system. The system can play messages for up to 12 minutes. "The pictures would be useful for those who hope to hear the voice of someone living far away," said Mayumi Fuji, a spokeswoman for the company. "Grandparents, for example, longing to know about their grandchildren, would be happy to hear their voice when they see the picture," Fuji said. But it is troublesome to go to the company for taking a special picture first. And, it is much more expensive than using a telephone. The photo with barcodes costs between 17,040 and 17,990 yen (160 and 169 dollars). The larger picture you want, the more you pay. Now, just raise a finger, lonely people can have their loved ones speak out of pictures. But, whether the "talking picture" is practical or not, let's wait and see. Question: What does "talking pictures" mean according to this article? Yes or no, is the answer "The picture can play what's been recorded as if the person in the picture "talks"."?
A: No

*Question*
Article: It may seem to be a hard task to trace back the history of rap music, though you often see the informal music associated with highly informal dance style. As far as the origin of rap music is concerned, most people agree that it is from Afro-American and Latino Street culture of New York City. Not only in this city but in the surrounding areas there is the influence of African people and their culture. Rap is a vocal style in which the performer speaks rhythmically and in rhyme, generally to a beat. The term of rap music is the same with hip-hop music typically-consisting of a rhythmic vocal style called rap. If we see it carefully, then we will definitely notice that the music usually is sung at higher pitches . Most of the time rap music is associated with chorus. Though rap music was primarily an American music style with African influence over its music and lyrics, recently it has been spread to almost the entire world. There is hardly any country or nation where rap music cannot be seen in some form or another, and it is one of the most popular music styles among the youngsters. However, when it comes to its history, it is believed that hip-hop or rap music started in the early 1970s,and gained much popularity throughout the world during the late 1970s and early 1980s. The history of rap music and hip-hop music is full of controversies and bans, as the lyrics sometimes relate to drugs and crime; even most famous pop stars and hip-hop musicians and singers were found to be associated with the controversies in their life. For that reason, no matter how popular this music style was or still is, it has always had a bad reputation in the eyes of mainstream society. Question: Rap music is often not well thought of by the mainstream because _ . Yes or no, is the answer "it is associated with crimes and drugs"?
**Answer**
No