What is the sentiment of the following review?
Terrible parking company. The rates are high considering the location of their lots. In addition, these lots provide no security or lighting in the evening. The only PP person around is collecting money and giving tickets, so they could care less what it is going on in the lot. The customer service is bad and the lady you usually speak to struggles with english. It's unfortunate such a pathetic company has a monopoly over uptown parking.
Possible answers:
I. negative;
II. positive;
I.