Q: negative

A: room service very poor... i had cigars on my terrace from the last costumers every day i was there... plus dust all over.... not what we expected at all....

Q: negative

A: How does this place have so many good reviews??!! U people need to get out more. The service was pretty crappy & my husband got 5 lobster ravioli (we counted) for $15!! I had to share my lasagna with him & ended up both leaving hungry! The lasagna was pretty good, thus the 2 stars, however caprese salad..ha! What a joke. We were pretty pissed about spending $50 and having to eat more at home. Will never return!! Nothing italian about this place..not even the cook

Q: negative

A: They're really slipping now. With dinner, you get cole slaw - you can "upgrade" to soup or salad for 2.50 more. Really? I've never heard of cole slaw being a pre-meal before. I got the French Onion Soup, its actually better at Mimi's. They put way too much cheese, the bread is pathetic and there's hardly any onions in it. The prime rib comes with horseradish - very weak and cut with butter. Never heard of that before either. Luckily I had some sour cream with my baked potato and I asked for some raw horseradish so I can concoct my own. Wasn't the best, but way better than the butter! The barbeque chicken was ok. I've had better at diners. They didn't really season the bird, just threw some barbeque sauce on it. At least it wasn't terribly dry... I don't think I'm coming back to this one. Nooooo..

Q: positive

A:
I thought this place was absolutely delicious and wonderful. I had a steak here.. Filet.. So delicious.. I had this at about 1 am and the waiter was very nice, the place was fancy and wine to accompany my meal was very good. Had a mountainous delicious brownie ice cream cake fudge situation for dessert and that was very rich but that's how I like it! It's a dessert duh! And you're at a place called sugar factory! Music was hip, people were friendly, love that the food is good no matter what time in a day or night! I love this place! No real complaints except the table I ate on wasnt big enough for all my food!