The reviews are pretty accurate in my opinion. We have received poor service from them. Their service is inconsistent. At times they are great and at other times, they were there for 5 minutes and left. They promise to provide all of these service with each cleaning and in our experience, they have not done so. I can't recall the last time I saw them brush the sides of our pool. They don't always empty every basket. And I've never seen them vacuum the pool floor. And we paid for their highest level of service. We've called to complain about their techs being not thorough and they were rather defensive and didn't apologize or see what they could do to improve service. Overall, this is the attitude they seem to embrace. Rather than put the customer first, they get defensive. There have been other problems. For example, they stopped providing service on two separate occasions. In my opinion, their front office is disorganized. On two different occasions, they stopped providing service due to problems with their front office. On one occassion, they lost our billing information and another, they forgot to put us on their schedule.
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negative

This place is really nice; it's like Tryst on steroids. Huge outdoor area, ok place to get bottle service. Packed to capacity just like all the major clubs in Vegas. However, like Tryst the dance floor is a bit small and while I'm open and ready to dance to all types of music, they play a little too much trance and high energy for my taste. I'm not looking for just hip hop but would like a little more variety. Every time I been here I swear the DJ's used the same drum beat the whole time while mixing random songs with it. Other than that, great club.
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positive

I used to love this place and go all the time. But I had just walked in and the staff there was very rude. I'm pretty sure they're seasonal or something because they didn't even seemed like they worked there. They're closing in less than 20 minutes and the girls are literally sitting on the counter. It's such a shame because this is a really awesome place to get shoes.
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negative

Well, you pay for what you get. I'd stayed at Mandalay prior to this and OMG it was night and day. I got here early and asked for a great view, which I got. That was the coolest part of my stay. This hotel is ghetto. It's ugly outside but you can forgive that but the rooms feel like they've not been updated since 1973. The wallpaper in Tower 1 looks original; we were on a nonsmoking floor that had to have been a smoking floor at some point. The room had two small lights. One lamp by the bed and an old kind of hanging light over this ugly small table. They do not have wifi in this hotel either. They did have an ethernet (if you have a laptop and not a tablet!). The view rocked but the water pressure in the hotel was practically just a drip; I hated it. It was sooooo 1970s, no wonder I paid $80 a night.
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negative