Problem: What would be an example of an negative review?

Answer: When McFarland's repaired my rug, they left a bald spot in one of the corners. I could not believe they let it go out of the shop looking like that. When I called to complain, they offered to fix it, but they did not apologize. After I insisted, they sent someone to pick it up. When I talked to the owner, he said I was "making a mountain out of a molehill." The second time around, they fixed the problem they created, but the corner they re-repaired looks a little lumpy. I can see the lump from 8 feet away. McFarland's has a good reputation, but it doesn't seem to me like they take any pride in their work. One good thing: The delivery guy was extremely professional.

Problem: What would be an example of an positive review?

Answer: I have found Ice Tango's competitor... I just happened across it a little while ago. They are slightly different in that Ice Tango has more yogurt flavors than Fruttia... this place only offers 2 flavors their regular which would be equivalent to Twangy Tart and Green Tea. I opted for the Green Tea with pineapple and kiwi on it. It was pretty tasty, but not cheap... I got the small with 2 toppings and it was $5.40. They also don't offer custard or crepes. All in all I gave this place 4 stars because it hit the spot and I don't have to drive all the way to north Scottsdale to get it.

Problem: What would be an example of an negative review?

Answer:
These guys are not good at troubleshooting and are very good at not fixing what needs to be done. I have used them for several years and the service has deterioated over that time. I brought a vehicle in and told them the car had a vibration at Idle, Eric called me back and told me that I needed brakes and new tires???? Really, thats your call for an idle vibration...new tires and brakes???? The bottom line here is they do not try to help find the problem they are just looking for there $90.00 per hour shop rate and another reason you need to spend more money!!!!!!