Q: Definitely love this place. The beers and wines on tap are awesome! I've had the burger several times and think it's among the best around. Insanely cool titos Bloody Mary bar on the weekends. Sit at the bar with Michelle, she's the best! OPTIONS:
- negative
- positive

A: positive

Q: These flowers were ordered cross country for my uncle's funeral. Note: The Gracie's Floral Creations website has "Telefloral" flowers that she does not create in house, nor can she do in house either, looking back I now regret not just going with the photos so I'd at least know what to expect. The ordering service via phone was less than stellar. I was recommended from a relative to use Gracie & to talk to her in person. I was told that she was on another call & would get back to me in a few min., 1 hour (or longer) later I got a phone call. I was put on hold a total of 4 times & called back again once. I was apologized to so at least that was ok, seeing how the whole phone conversation was very difficult to begin with. I told Gracie what I wanted "an easy to care for house plant" She said there was one for $45 which was great. I also said we wanted a ribbon that said loving or beloved Uncle (which was lovely i'm assuming was around $10) & a floral arrangement that was heat tolerant (it's 110 there daily). I have to say the plant did arrive to the funeral (I was told on time) & was lovely in good quality. However, I find it hard to believe that 5 flowers (3 carnations & 2 other "stick type flowers") & tax cost $20. It was also ordered with other flowers so there wasn't a shipping charge. I was told it would be a good looking arrangement at $75 total & even asked if that was enough to do the extra flowers to make it look nice. The photo I got was what caused the 1 star review. It literally had the plant the ribbon & 5 flowers poked into it. Looked embarrassing, NOT a "good looking arrangement" very cheap & embarrassing to us as cousins for our uncle's funeral. I'm trying not to be too harsh but if I was to use a florist cross country again I will be asking for a photo of the arrangement before it is delivered. So if you're ordering flowers ASK for a PHOTO! OPTIONS:
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- positive

A: negative

Q: OK, first I can say nothing bad about the room or amenities. This is a very nice resort building wise. The issue comes when dealing with the staff. I don't know if they are unhappy or just money motivated, because they seem to be all smiles when they want you to do a tour. When it comes to addressing your issues after or during your stay, you get less than stellar service. Issue #1: Girlfriend had arranged for a gift basket and birthday cake as well as reservations at a restaurant to be made before we arrived at the resort and charged to the room do to it being my birthday. On the check-in day the person my girlfriend had talked to was not in and the front desk staff did not have any notes or did not even try to fix the situation. They made one attempt at calling the staff member who was supposed to make all of the arrangements and that was it...."Next person". I kid you not. Not even a "I'm sorry let me try to find out what happened" or "Let me try to rectify the situation" or I would have been satisfied with at least giving us a list of restaurants or recommending something. Did not happen. So Screw it we found some other things to do while we were there. Issue #2: Low and behold, you are in a rush to leave and you forget a shirt or two hanging up in the closet. No big deal call them and see if they can hold it for me...but of course the service level here is again...less than stellar. Upon calling I stated what room we were in and when I stayed, "oh you want housekeeping, let me transfer you". Warning signals go off here because you would think that the frontdesk would call them first before I had to. Ok whatever, maybe i am being snobbish..."hello, housekeeping". Explained the situation. "We'll call you right back." No call back. So now I am on my way back to the resort...luckily I work close by, talk to one person, "you want to talk to the frontdesk," which is three steps behind me. Ok, you are behind a desk and you can't at least say 'hey frontdesk guys' or have at least walked over to say something to prevent me from repeating myself. Talked to the frontdesk guys, "here's a map to housekeeping". REALLY!!! Guess they wanted to be at the desk just in case they had to do a tour that no one wants to endure. Like I said, good place to stay, but you will be less than happy with the service level of this place. OPTIONS:
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- positive

A: negative

Q: What's with the 4.5 stars ? Food is so mediocre ....I had fried rice omelet ( how could you messed this one up ) unevenly cooked, taste terrible . OPTIONS:
- negative
- positive

A:
negative