To be fair, it was a really crazy Friday night. I've worked at two different coffee shops before so I do know how frazzled you can get when you're swamped and understaffed/ under-equipped. That being said, I had spent $3 for a $6 Groupon online for their store (the store would have had to register with Groupon for this to be available, I'm sure), and when I got there and handed it to them, they didn't know how to use it. Instead of subtracting the $6 from my order they didn't charge me for one of my drinks. She said "I didn't charge you for the cappuccino, because with tax it would be over $3 anyway." Then she asked me to pay for the small cup of hot tea and biscotti, which came to $4.42. So since I had already paid $3 online for this coupon, crediting me $2.50+tax for one drink didn't actually do anything at all. I didn't make a scene because the line was basically doubled up out the door. Unfortunately, to top it off, I had ordered an extra-dry decaf cappuccino (hate to be that annoying customer, but being a barista for 4+ years you can't help but figure out what you like =P) and I was handed a cup of black decaf coffee. I went back up and told them "Excuse me, I'm sorry, this was supposed to be a decaf cappuccino," and the woman apologized and started on my drink again. Her mother reminded her that it was supposed to be extra-dry and she acknowledged her. In the end I ended up with a latte with absolutely no foam. Not one ounce. The building itself could be nice, if it weren't so crazy, though I do appreciate that they try to have things going on to liven up the atmosphere and set themselves apart from other coffee shops, it just wasn't for me. So essentially, I got ripped off and never even got what I ordered. Kinda sucks; I don't have any plans to go back. Regardless, if it looks interesting to you, give it a shot; you may have a completely different experience than I did.
What is the sentiment of this review?
negative