input: Write a positive yelp review.
output: Went there for the first time, I will go back again and again. There were so many wonderful items to choose from. We ordered Antipasto Salad and appetizers. Next time I'll try something else. The service was excellent and friendly.
input: Write a negative yelp review.
output: A venue that can continue to sign contracts with customers and collect money while filing for bankruptcy and going into foreclosure is just sick and wrong!!!! Keeping the money of hardworking people is taking it to a whole new level!
input: Write a negative yelp review.
output:
I should listen to the warning signals that go off in my head when I enter an establishment that proudly displays a sign which reads: "YOU WANT IT WHEN?", depicting a bunch of cartoon people rolling around on the floor laughing. That speaks VOLUMES about what kind of customer service is to be expected. This is the WORST dry cleaner I have ever gone to, bar none. Three times now I have paid top dollar to have Betsey Johnson dresses cleaned, only to have them returned looking exactly the same as when I dropped them off. Before last week, the last dress I had brought in (which cost me $12.00 on eBay, and that included shipping) cost me $22.00, $11.00 for the dress itself, & $11.00 for the polyester under-slip. There was a spot on the dress when I brought it in which was still there when I picked it up, however, since there was no notification that the spot couldn't be removed, I thought I was going home with a clean dress--as was the case with both other dresses. Btw, DANA argued with me and implied that I am a liar because I said that none of the three items had a tag on them indicating there was a spot that couldn't be removed. Because I had already had two experiences in the past with spots that weren't spot-cleaned, I decided to try hand washing the third dress before donating it to Goodwill...lo & behold, the spot came out. Customers get sick of going back, wasting PRECIOUS time & more money to get things done right, which was why I decided not to bring that particular dress back in. Last week I decided to give them one more chance, so I brought in three dresses to be pressed & one sleeveless gauze top. One of the dresses has layers, but I was not advised when I dropped it off that pressing it would cost $17.00. The other two dresses evidently cost $11.00 apiece to press, & the gauze top about $7.00. At that time, I SPECIFICALLY ASKED for the price to press long dresses, & the clerk, Mayra, told me it would cost about a dollar less than the dry cleaning process. She did not mention A THING about the layered dress costing $6.00 more...evidently I was supposed to intuitively know that the question needed to be asked. In other words, A LIE BY OMISSION. So I spent around $46.00 for the pressing of three dresses & the dry cleaning of one cotton top. I had asked for an $11.00 discount on the current order based on the fact that they didn't do the job right on the last dress I had brought in, & the owner, DANA (DANA wanted me to be sure to mention DANA's name here...happy to oblige!) started shaking and hyperventilating because I told DANA I thought a discount was in order for the inconvenience, as well as the spot that was still present on the last dress after I got it home...which cost me $11.00. I don't think even wealthy people--which I am not--feel they have money like that to blow. I asked DANA what was WRONG with DANA, treating a customer this way, & DANA's response was that DANA is the owner & that DANA can treat me however DANA likes. Man, do I pity DANA's employees. I wasn't asking for an additional $11.00 refund for the extra charge to clean a SLIP. Anyway, evidently DANA would rather make herself sick than be kind/accommodating to a customer. In the two years I was their customer, I had asked twice to have spots re-cleaned, NOT FOR REFUNDS OR CREDITS, yet today DANA basically told me I am a malcontent because I don't like to spend tons of money for nothing. And then DANA said I complained EVERY TIME I picked something up...so DANA is a LIAR, too. Believe me, if I had had that many complaints prior to today, I would have stopped bringing my clothes there a long time ago...today's experience was the FOURTH strike, which is more chances than I give most people who take my money, do a substandard job & then try to blame me instead of doing the right thing by admitting they made a mistake. SPARE ME. And yes, I consider the way DANA treated me--& the job FASHION CLEANERS did--a form of r@pe, because unless I paid their price, I was powerless to get back what is mine (which didn't bother me so much until I paid them $22.00 FOR ABSOLUTELY NOTHING). DANA's complete lack of customer service--& outright RUDENESS to a customer who, in the past, had referred OTHER people to spend their money at Fashion Cleaners--ensured that I won't go back. DANA actually accused ME of being defensive!!!! The girl who waited on me, Mayra, admitted when I left that I had always been very kind in the past, until DANA had a total meltdown today--obviously DANA doesn't know HOW to take criticism. My advice to DANA: If DANA can't stand the heat, DANA should get shrunk and out of the freakin' kitchen. DANA does not belong in a customer-service oriented profession. PATHETIC. Three strikes, and I gave them the GIFT of another. YOU'RE OUT! ADDENDUM: THE ELASTIC SMOCKING ON TWO BRAND NEW DRESSES WAS COMPROMISED (PERMANENTLY STRETCHED OUT IN SOME PLACES) BY WHATEVER METHOD THEY USED TO "PRESS" MY DRESSES. BBB, HERE I COME!