Sentiment analysis: Their customer service pales by comparison! I was one of the original customers at the Tatum/Cave Creek location (formerly Diva Tanning) and stayed with Celebrity when they bought it last year. As a monthly subscriber, I spend nearly $1,000 a year (12 x $80/month) on tanning services. My wallet was lost over the holidays and Visa had to send me a new card. I brought it in to (manager) Nicole to update my account as soon as I received it, explained why I had to change the card number and was told 'Too late! We already tried to bill you for your monthly fee and had to charge you a $5 fee because your card would not go through.' Really? I spend nearly $1,000 a year there and you are going to lose my business for $5? I guess so. This Celebrity Tanning experience has moved to the top of my list of horrible (and incredibly short-sighted) customer service experiences ... which is a shame, as it was otherwise an okay place to tan.
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negative

Sentiment analysis: A great time without question. The guides were great. The ride was a blast. The scenery is amazing. This will definitely be on my list for my next Vegas trip.
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positive

Sentiment analysis: We've been here before and even catered a few events here, but unfortunately this evenings performance was lack luster for both service and drink quality. Considering that these are two out of three of Lady Silvia's main "categories" means that it only leaves atmosphere left, which was also lacking tonight because of the association that was present for their group meeting. It took about 15 minutes to order 3 drinks after being ignored....we were sitting at the bar, which shouldn't be too difficult, one of us was also gambling. It was pretty apparent that the usual appearance of ownership was not here tonight and being in the food service business we understand how hard it is to hire staff to become an extension of yourself; from one owner to another we wish you better luck next time on your hiring expedition.
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negative