You will be given a definition of a task first, then some input of the task.
Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

I would NOT recommend staying at the Swissotel in Chicago. I was travelling with a friend and we arrived at different times. She had booked the hotel but had added my name to the reservation since I would be arriving first. The "night manager" at the hotel was extremely rude and told me I could not check in since they could not find the note about my name being on the reservation. (this was THEIR mistake) They told me I could sit in the lobby for 4 hours until my friend arrived. They did nothing to try and help me until I stood there and complained for twenty minutes. I can't believe that a "manager" would treat a customer this way. There are other great hotels in Chicago. This hotel is not worth the aggravation!

Output:
negative