TASK DEFINITION: You are given a review about a place. You need to provide a rating from "1 star" to "5 stars" for this place.
PROBLEM: Always beautiful. I've seen big bumble bees, ferris wheels, greenhouses, birds, Chinese new years lanterns, huge pumpkins, and everything in between. I think my favorite seasons are usually fall and spring, but the summer and winter displays have all been equally great.

SOLUTION: 5 stars

PROBLEM: Earl of Sandwich really is great! I would definitely come back here to try the other sandwiches.

Upon arrival to this place, there was a long line. There aren't many tables and seats for people to dine in. This place is crowded, but it deserves it due to the deliciousness of their sandwiches.

I tried the Tuna Melt here and it was enjoyable. For about $6 I was able to indulge in the soft freshly-baked bread and the warm tuna filling. The sandwich isn't huge, but it does grant satisfaction to the taste buds and is very easy-going on the teeth and gum when I take a bite into it. I also tried the "Full Montagu", which was not as flavorful. It still was enjoyable and I can eat about 5 of it. My favorite is the Italian sandwich, since there was a good amount of flavor in the salami and vegetables. Overall, the sandwiches should be a little bigger and some of them need a kick in flavor.

My experience would have been better if they did not give us the wrong buzzer and made us wait 45 minutes for the sandwiches. We were trying to be patient and waited for the sandwiches. After 45 minutes, we decided to go back up and ask why they took so long. Then they explained the situation and made us fresh, new sandwiches. In addition, they gave us a FULL refund. Their level of dealing with customer concerns is awesome.

SOLUTION: 4 stars

PROBLEM: Pumpkin cheesecake is really good. But the to-go bakery orders get messed up every time i come here. I'm talking, for years. Always someone different. It's like they just don't care.

The last guy was completely apologetic, but not apologetic enough to get a manager to open the locked door after I discovered our strawberries for the strawberry cheesecake (you pay extra for them) were not in our bag. We were in the mall. The mall doors were locked, and we were trying to go back out the door we came in. He made me go outside around to their front door to bring me the strawberries. I'm glad some lady was coming out the mall door and held it for me to go back in, or I'd have had to walk all the way around the mall to my car in the cold w/o my coat or my family, who were way inside and I said I'd be right back.

People must like it despite the high prices, because it's usually packed and there's always a wait if we want to eat here. I've just had bad experiences getting the to-go bakery items.

SOLUTION:
2 stars