What is the sentiment of the following review?
WARNING: My family and I never got to try the food. I have never written a negative review and I am sad that a new place has to be my first. So my husband has been waiting for this place to open for a month. He booked opening weekend on the calendar and invited the whole family. The four of us (toddler and teen as well) arrived about 10am. There was no one to greet us and looked like they had a number (maybe 6) of families waiting. After a few minutes a (teen?) girl came over and kind of took our name. No information, no wait time, no menus (which we took to look over ourselves). Noticed tables sitting empty but not cleared. Another couple waiting next to us for 10 minutes ended up finally having their server come over and hand them their bill. Interesting... We waited for over a hour. In that time no one saw a bus boy. The two tables were never cleared of their slowly rotting food in that entire time (though the "greeter" girl came over to the same table twice, clearing 1-2 cups each time...). A few groups were slowly seated as we waited, but we also noticed the outside tables were empty but no one was being asked to sit outside. About 30 mins in, the greeter girl came over to see if anyone wanted to sit outside (should have been done from the start.). As she looked for people, she rolled her eyes when she couldn't find the name from her list. When we were finally seated (by the same greeter...), the table soaking wet. She grabbed some paper towels and handed them to my son, who dried the table himself. No silverware was on the table so a few minutes later, one of the owners/managers put some down. He half-heartedly (and inappropriately if I may add) said "Guess you waited awhile?". I said it looked like their were some logistics issues and he immediately shot back that "No, we are very busy". Um, if you cannot handle your shop being busy, than yes - you have logistics issues. My husband asked if there were any busboys and he said there were three and they were all working. Wrong attitude all around - this is not how to endear your customer base. After he walked off, my son noticed the silverware had dried egg on several pieces and that the 5-6 tables nearest to us had NO food on them - all the families were waiting without menus. That was the last straw. As the waitress came over for the first time to ask for our drink requests, I explained it was not needed as we were leaving. It sounds like the food here could be excellent. But they need someone with major restaurant management experience to get these things ironed out immediately. Additionally, management needs to realize that their attitudes can make or break their business. I love supporting local shops and I wish them the best. However, I will wait for more yelp feedback to determine if we will ever return. P.S. In going over my review with my husband and son, he said he has a few friends that went over the weekend with their families as well. One said they waited over 1.5 hrs only to get the wrong items delivered to their table, with no explanation of what happened or apology. Very disappointing...
Choices:
A). negative
B). positive
A).