Q: negative

A: REALITY: Menu reads wonderfully, but food flavor doesnt live up to expectations. at all. im my 3 visits here. Service is spotty. Once horrible. once solid. Once so so Great setting. Great mojito. $13........ For the money, the truth is there are a minimum of 50 other restaurants that would do your hard earned money a lot more justice.

Q: negative

A: I set up an appointment for my dog to get groomed and was impressed by how fast they were able to get my pet in for a full grooming. I dropped my dog off and they were very nice and welcomed my dog like one of their own. One hour later I went to go pick my pet up and everything seemed fine. He was excited to see me but looked very tired and barely opened his eyes. The groomer had told me that she let him wander the store on his own, which I thought wow that's awesome that he didn't have to be in a kennel. Well as soon as I got home, which is about a 2 minute drive from the store, I noticed that something was not right with his eye. He wouldn't keep it open and was tearing pretty bad. Me being a nurse, I just thought he needed a good eye rinse so i proceeded to flush his eye with saline. He continued to keep his eye shut so I took a peak at it with a pen light and suspected that he had a corneal abrasion. I took him to the vet immediately and they confirmed my suspicions. He was put on antibiotic eye drops and pain eye drops. I called the Cookies-N-Clean to explain the situation and they seemed not bothered by the fact that my dog got a corneal abrasion while there. I spoke with the groomer herself and one of the owners and the response I got was, "Well, next time we will be extra cautious and use hypoallergenic soap." That was it, no apology, no discount for future visits, or payment of vet bill or prescription medications. I would have been satisfied with any of the above being done and probably would have returned because they were so nice and helpful at first. I am not one to write reviews but this definitely made me think twice about where I will be taking my little boy from now on.

Q: negative

A: We went to Verses for brunch on a Sunday in September, and were disappointed to find out there were only 2-3 other tables occupied. The food is very standard and uninspired, but the service was OK. At least the setting is nice and they have free valet (might be the only reason we would go back!). Go for lunch or dinner.

Q: negative

A:
Visited this location for lunch with small group and was certainly a bit disappointed with the food. I had an Italian Panini sandwich and I guess I was expecting the domestic interpretation of a Panini - a warm, pressed sandwich. Instead I received a cold sandwich with lots of meat (mostly ham) that was far different from my expectations. If their intent is to use a non-American definition of Panini on the menu they should be more clear as to what they are actually serviing. The others in the group expressed similar sentiments - not hot pizza; not hot fries; too little dressing on the salad; a nominal amount of bacon in the salad. Service was fine and prices are reasonable but the execution of the food simply wasn't there.