They were 20minutes late the first time and I was late for my conference. PLUS then they dropped my mom and auntie off at the wrong hotel even though I had given them the exact address. The driver asked my 80 year old mother how to get to the hotel and of course she didn't know. I considered this a fluke and used them again. They were still late but not as bad Then they were late again. The next time they were over 10 minutes early and I was told they'd "only" wait until the time it was called for. Even when we had waited multiple times when they were late. Then again, today, they are over 20minutes late. They should at least give a courtesy call when they are going to be that late for a reservation so alternate plans can be nade. I made advanced reservations for ALL these situations. I'm still waiting for them and now they are 35 minutes late. Unacceptable.
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I.