Willow House is really stinky, like garbage stinky. What's up with that? Free wifi is cool, and the coffee is standard. AA meetings go on there, so that may be why there's that bizarre nightly influx of patrons late into the night. The food is downright putrid, but it gets 2 stars for having survived this long, even with that godawful stink.

negative

I expected much more from a Gordon Ramsey restaurant being that he is so highly critical of others and their methods. I like all of his shows and even started cooking at home after watching an entire season of Kitchen Nightmares on Netflix. That might have nothing to do with his restaurant, but when your main source of marketing is being a celebrity chef that verbally bashes bad food made by other establishments, you have to expect a certain level of service & quality in his product. If it wasn't for the awesome glass wall of fire in the front of this restaurant, I'd give it 1 star. I wen't to Vegas for memorial day week and 3 of my 6 reservations were at his restaurants (Burger @PH, Steak @Paris, & Pub@Ceasers). Burger was the 1st of his spots on my trip. Even with a reservation we waited 15 minutes in line, which was the same wait time for those without a reservation. The promptness of service was good, but there was a breakdown in service at some point because the 4 of us weren't that pleased with the food. 1. My medium bacon burger was very well-done & bacon was somewhat bland. 2. My friends well-done burger arrived bloody, but he liked the fries. 3. The female of the group ordered a meatless mushroom burger w/ no complaints. 4. My other friend received the burger as ordered, but he said it wasn't that great. After spending $140 for mediocre burgers, the group agreed not to waste our time with the other 2 Ramsey restaurants & I cancelled the open table reservations. There are thousands of burger places to choose from in Vegas, step it up!

negative

The owners are fantastic. They are located in a first class shopping center facility that you can tell is run by professionals and the exterior sign is superb.

positive

Can't say too much about the burgers... a bit over priced, I've def. had better burgers. The grease was, literally, dripping from the burger. The fries were tasteless, the buns were a bit stale. I'd rather go across the street to In-n-Out, drive 7 miles to Joe's Farm Grill or even better, drive to Four Peaks Brewery in Tempe.
negative