Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

I stayed at the millennium Knickerbocker for 3 nights while on a business trip, as it was conveniently located a few blocks away from the office I was visiting, and just about everything else for that matter. The lobby was absolutely beautiful, and the staff was beyond courteous and extremely helpful. The rooms were elegant and spacious, and I instantly felt right at home. The large flat screen TV as a nice touch and TV options were many. I headed downstairs to the bar for a drink, and was amazed at how well kept it was, as well as how nice everybody was. As this was my first time I asked the bartender about the area around and he gave me great advice about some places to check out. All in all this was a great experience, and next time I'm in the area, I will definitely be staying here. I'd recommend the Millennium Knickerbocker to anyone traveling to Chicago.

positive

If you are looking for a true luxury experience, Hotel Monaco Chicago is not the place to go. I stayed here while visiting friends and decided to treat myself to a luxury experience. I did not get it. Check in was not a pleasant experience. The wait was long and the front desk staff were unfriendly and unhelpful. The room was ok, no roaches or anything, but it was small and cramped. And the mirrored headboard on my bed was more tacky motel than fancy hotel. The house cleaning service was really pushy and tried to clean my room at 8:30a in the morning. When I asked them to come back later, they gave me a whole 15 minutes before they came back. And getting extra towels was like pulling teeth. I don't know if they thought I was going to steal them or what. The room service food that I ordered was fine, but it took forever to be delivered and was half-cold by the time I received it. When I called the front desk to complain, they apologized, but did not offer to compensate me or send me new food. They have a restaurant at the hotel, but I did not bother to try it. The prices were ridiculous, the menu was limited, and my room service experience assured me it was not worth the hassel. I was really disenchanted with this experience. At $400 plus dollars a night, I received mediocre accomedations and poor service. Spend your hard-earned money somewhere else.

negative

If you want to stay in a fabulous hotel in the city and you're willing to pay a little extra, I'd recommend this place.Also, pay the extra for a corner room - the views of the city are spectacular.A short walk to Michigan Avenue. Excellent service from the valets, concierge, lobby agents, and waitstaff in the restaurants. The food in the restaurants was great and room service wasn't too shabby either.Well worth the money!
positive