Sentiment analysis: ~EAT SOMEWHERE ELSE & SAVE YOURSELF A SO-SO EXPERIENCE~ We were really disappointed in the food and service we received. We were, of course, excited to be eating at Gordon Ramsay's famed restaurant after having seen many of his programs. The hostesses in the front were very pleasant and professional, although their polyester cheerleading-esque uniforms were both horrifying and curious. They seated us at a table after a 35-minute wait (this is 'short' compared to most nights). Once seated, it took our server a more than the customary few minutes to greet our table. When he arrived he dropped off an iPad, and rushed away to another table. He could have asked us if we wanted water. When he returned we were relieved when we were able to put our order. We ordered an American Burger and Just Fries to share. The burger was just okay, although a little economical on the meat portion, and the bun a bit too 'bready'. The fries, however, were really disappointing. The asking price of $9 for plain fries was definitely not justified. They were dry, not hot and overcooked. We tried to dip them in the sauces provided but that didn't help. The sauces themselves were overly complicated and not to our liking. Our server did not return on his own to check on our meal. We had to flag him down, to ask for a side of mayo in one last attempt to salvage the fries. The back waiter returned with two ramekins: one with mayo and one with a truffle aioli. Yes, truffle aioli. Hello 10 years ago called and they want their truffle anything back. We then tried dipping the fries in both of the mayos. Again, they weren't sufficient enough to hide the dry, overcooked and luke-warm overall texture. We had decided we couldn't wait for another batch of fries. We finished our burger and ate a few fries off the top because after our long wait in line, we were hungry. By the end of our meal there were at least 3/4 of the fries left in the cone. If they had been better, we would have definitely finished them. We told our waiter the feedback on the fries, just so the kitchen could know. He said he would take them off the bill, but that we "should've told him" and he "could have sent out fresh fries". I have two issues with this: first of all, a Gordon Ramsay restaurant should never send out stale fries (Why did the expeditor do that? Food should be consistently fresh and good no matter what time it is. ), and second, a server should always simply apologize and ask what else s/he can do to make things better. Our server made a cursory apology but his words and tone suggested he wasn't sorry and that we were somehow at fault. He did not even ask us if we wanted dessert. He dropped off the check without even saying "thank you". He only said "here you go". We would have liked to have heard: I am very again sorry about the fries, would you like some dessert on us? Having over 20 years experience in the restaurant industry, I was truly disappointed and shocked that BURGR doesn't have better trained staff and excellent and consistent food. I am sure Gordon Ramsay would have been equally disappointed with our experience. We will not be back as a result of our encounter at BURGR. This is our first, and perhaps last Gordon Ramsay restaurant experience.
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negative

Sentiment analysis: Tried out Pop Up Pizza last night for dinner and LOVED it! Great flavor. Crust has a great crunch. Overall enjoyed the taste, atmosphere and people were very cool. I will be a regular at this place for sure.
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positive

Sentiment analysis: Great Service by Vick, food is always fantastic. Vicks food and drink selections were spot on. Highly recommend.
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positive