Problem: What would be an example of an positive review?

Answer: Since there are now an abundance of burger places in the area, we didn't know what to expect. What a great surprise! My husband and I ate here last night and, my husband who is a "hamburger aficionado", was very impressed, as well as myself. Joey, our server, was great and knew the menu and was able to answer all our questions very professionally. We built our own burgers and they were delicious. We ordered a side of onion rings...they were so good we ordered a second one. By the way, the burgers were delivered with a side of slaw, which was not your usual run of the mill, but very good with a twist...a little bit of spice. We didn't have room for dessert, but they have a great dessert menu...so check it out. We only live less than ten minutes away, so having this in our neighborhood is a plus.

Problem: What would be an example of an negative review?

Answer: So I had stayed here before and it was always ok- decent, clean, and a great location to ASU. What has happened???? This place has gone down hill fast. First, it sounded like a herd of elephants was above me- not entirely the hotels fault, but had me wondering if it wasn't just a cheap hotel with thin walls. Second, there were three pillows for a room with a king bed AND a sofa bed. Hello? How cheap can you get??? When we asked for an extra pillow or two, they said "we will see if we can find some" and never brought them up. I also requested extra towels at check in, but I did not receive them. The room was never cleaned. That means no trash emptied, no new towels, nothing. We were gone almost the entire day, and when we came back they had never been in the room. We went to the front desk to "complain" and there was another guest complaining about the same thing. The did NOT apologize or anything. gave us a basket already made up with clean towels and toiletries. How often does this happen that they have the baskets all ready for customers when they complain?? As I stated, I have stayed here before but will not be staying here again.

Problem: What would be an example of an negative review?

Answer:
this place is tiny there are only 6 lounge chairs in the noisy tub and sauna area... so you can't get a relaxing rest the waiting room for services has lots of chairs but not relaxful as they shout out names for services showers are dirty tried a foot massage and it was not worth the $85 fir 25 min. A pedicure from a local salon does better.