A true comedy of errors. First, our RESERVED room in the HRH tower was magically "downgraded" to a room in the casino tower. Next, due to the casino tower selling out (EDC weekend), we were then sent to the paradise tower and told the " upgrade" would be free. We did not receive housekeeping services for 3 days, which is pretty gross when the trash is full and you have wet towels. Upon check out, I recieved a "bill" for nearly $800. ( I was an invited guest and comped!) I was told I had to now pay for the room due to demand over the time I was there!? I was then sent to VIP services where I showed the email where I was to be comped. They said sorry and refunded $50 of my resort fees. This hotel is so disorganized, stay somewhere else.
Was this review given positively or negatively?
negative