Question: Read the following article and answer the question. Article: June 3, 2013 Suzanne Rogers Ultra--Ergonomic Furniture Sales and Shipping Department Suite 58, 107 Morris Circle Moorabbin, Victoria 3206 Dear Ms Rogers, As I'm sure you are aware, our company has been organizing conventions, festivals, and other large corporate events for the last fifteen years. We have relied on your company for purchase and rental supplies of high--quality furniture for that entire period, and we've never had any cause for complaints with regard to your services. I am writing to you personally to ask a special favor. We recently made an order with your company for the supply of rental furniture that includes chairs, tables, and partitions for an auto show (see order No. 11--35698A). Unfortunately, a serious error was made. In fact the show begins one week earlier than indicated on the order form. The starting date is actually July 7. I would appreciate it very much if you could try to do everything you can to ensure that our order be delivered to us on that date. Also, if possible, I'd like to add 20 Pop-up displays on top of our original order. Please contact me soon. Yours sincerely Michael Robinson Properties Manager Mrobinson@btc. com * * * * * * * * * * * * * * * * * * * * From: srogers@uef. shipping. com Sent: June 8, 2013 To: mrobinson@btc. com Dear Mr Robinson, Thank you for your letter. I was surprised and of course concerned that you find yourself in this unfortunate situation. And of course I will do my best to help you. Anyway, I personally look a trip down to our warehouse this morning to have a closer look at our stock to see if we have all the things you need for your convention--which I believe is from July 7 to July 14. I am happy to say that we will be able to provide you with everything you originally requested. However, as for the additional request you made, it won't be possible because we have already rented them out to another client during that week. Kind regards, Suzanne Rogers Sales and shipping Department Question: Why did Mr Robinson write the letter? Answer:
OPTIONS:
- To make a complaint about a late delivery.
- To cancel an order he had made.
- To invite Ms Rogers to an auto show.
- To ask for a change in the delivery date.
Answer: To ask for a change in the delivery date.

Question: Read the following article and answer the question. Article: The term "to extend an olive branch" means to make an offer of peace or reconciliation . This term has Biblical origins, coming from the section of the Old Testament that deals with the flood; the sign that the flood is over is an olive branch brought back to the ark by a dove. Olive branches were also symbols of peace in Ancient Greece and Rome, and they continue to be used in various works of art that are meant to suggest peace. Some people have suggested that the olive was a very deliberate and well-considered choice as a metaphor for peace, because olive trees famously take years to mature. War is typically very, hard on the trees because people cannot take the time to nurture them and plant new ones. Therefore, the offer of an olive branch would suggest that someone is tired of war, whether it be an actual war or a falling out between friends. In Ancient Greek and Roman times, people would offer actual olive branches. In Rome, for example, defeated armies traditionally carried olive branches to indicate that they were giving in, and the Greeks used them into weddings and other ceremonies. In the modem era, the branch is usually metaphorical, rather than actual, not least because the plants can be a bit difficult to obtain. Many people agree that peace negotiations at all levels of society are a good idea. Between nations, obviously, it is important to extend an olive branch to ensure mutual safety and to help the world run more smoothly. This act can also be important on a personal level, as resolving conflict and learning to get along with others is viewed as an important life skill in many cultures. At some point m their lives, many people will be advised to extend an olive branch to settle a dispute or resolve an issue. Some people believe that it takes an immense amount of courage to take this action, as it often comes with an admission of wrongdoing and regret. Question: According to the Bible, _ Answer:
OPTIONS:
- an olive branch suggests flood is coming.
- the ark is made of olive tree wood.
- an olive branch means flood is over
- a dove loves to settle on the olive branch.
Answer: an olive branch means flood is over

Question: Read the following article and answer the question. Article: Sixteen years ago, Eileen Doyle's husband, an engineer, took his four children up for an early morning cup of tea, packed a small case and was never seen or heard from again. Eileen was astonished and in a state of despair. They had been a happy family and, as far as she knew, there had been nothing wrong with their marriage. Every day of the year a small group of men and women quietly pack a few belongings and, without so much as a note or a good-bye, close the front door for the last time, leaving their debts, their worries and their confused families behind them. Last year, more than 1,200 men and nearly as many women were reported missing from home -- the highest in 15 years. Many did return home within a year, but others rejected the past completely and are now living a new life somewhere under a different identity. To those left behind this form of desertion is a terrible blow to their pride and self-confidence. Even the finality of death might be preferable. At least it does not imply rejection or failure. Worse than that, people can be left with an unfinished marriage, not knowing whether they will have to wait seven years before they are free to start a fresh life. Clinical psychologist Paul Brown believes most departures of this kind to be well planned rather than impulsive. "It's typical of the kind of personality which seems able to ignore other people's pain and difficulties. Running away, like killing yourself, is a highly aggressive act. By creating an absence the people left behind feel guilty, upset and empty." Question: What's the author's attitude towards the departures of this kind? Answer:
OPTIONS:
- Objective.
- Supportive.
- Negative.
- Positive.
Answer:
Negative.