Is the following review positive or negative?

Yeah, no thanks. Came here on a Thursday night to price out 4 tires and make an appointment to have them done. They didn't have the tires in stock but had to order them and said they'd be here the next day, which was fine, so I set up an appointment for Sunday morning to have them done at 9am. Sunday morning arrives and I'm there at 8:50am, waited for them to open and they took the walk-ins ahead of me (fine by me, I'm not that guy who stands at the door waiting for them to open staring at my watch the whole time, so I waited in my car- I had an appointment after all) when they finally get to me, they tell me it will be ready later that afternoon, I asked how long does it take to do tires and they looked through a pile of paperwork (including the walk-in's ahead of me) and preceded to tell me that they don't have the tires there and have to get them from the Tropicana store to which I told him that I already ordered them on Thursday and they should have had them in stock now, he just kinda said "I'll have to look around for them". I'm suddenly feeling like Jerry Seinfeld in that episode where he had a reservation for a rental car but on the day to get it, they didn't have one for him and he goes into his skit about not knowing the concept of a reservation, so I basically told him forget it, I'm going somewhere else as these people obviously don't know the concept of an appointment. The stars are for the girl who set up the appointment (I believe her name was Jessica, very nice and knowledgeable). Could have been a good review but the other people working that day (and possibly whoever was supposed to order the tires- don't know if they actually had them or not, and apparently neither did the guy working) ruined that for Pep Boys. I won't be returning.
negative