This was hands down the nicest hotel I have ever stayed in! I just wish I wasn't there for work. I could not believe how huge the room was. I had a terrace room with a pretty good view. The room had a stand up shower (probably would fit at least 4 people) and a HUGE garden tub with jets. It also had a seating area and two flat screen TVs. I loved the decor and the bed was really comfortable. The only thing I wish it had was a coffee maker. The restaurants and bars were also wonderful. The Blue Ribbon Sushi restaurant was probably the best sushi I ever had. (The waiter said they fly in their fresh fish from Japan!) Also a stop at Holsteins for a burger is a must. We went there twice in our three day stay. The hotel staff was also wonderful. They were really helpful, nice and very friendly. I would recommend this hotel to anyone staying on the strip.

positive

This was absolutely the worst customer service experience I've ever had. I brought my car in for an exhaust repair and in the process of the repair, they broke my gearshift. I spoke with Jeff and requested that they repair it to the way it was when I dropped the car off. After giving me the run around for a week he told me that they were unable to find the part. I did my own internet search and was able to find the part to ship right away. I give the information to Jeff and he took it but did nothing. He called later and said the car was fixed. When I went to pick the car up, I found the part had been wired together. When I told him this wasn't acceptable, he became irritated and said "it was a piece of junk car and it would have broken anyway." He also said that the gear shift was a junkyard part. After being treated badly by at Apache, I brought the car to another mechanic who said the shifter had definitely been forced. I was also told that this wasn't a junkyard part but had the original inspection number on it. I would never recommend this place to anyone. Mistakes and accidents happen, but how a business handles difficult situations is an indication of how honest and ethical their people are. Jeff, was an arrogant, insulting and foul mouthed individual to have to do business with when problems arise.

negative

Food was good but the service was the worst ive ever had. To top it all off, my server charged my card a different amount than was on the receipt. $17 more to be exact! Will never go back.

negative

I heard a lot about the place from the local people and were real excited to try it out. for appetizer, we ordered the sconnie egg. The meat was dry and quite honestly it is tasteless. They tried to add flavor by putting a lot of the mustard source on the bottom but it is too salty. I think it would have worked better with a different kind of mustard. We had the Poutine as well. This is a dish that is gaining its popularity here in the US. The fries and gravy are good but the cheese are sticking together but overall it is a B+. As for dinner we ordered the hamburger. The meat was tough. Hands down The Old Fashion is a lot better. The up side there are a big selection of beer and it is a cool place just to hang out for a pint or two with no food please.
negative