Definition: In this task, you will be presented with a context from an academic paper and a question based on the context. You have to classify the questions into "Extractive", "Abstractive", or "Yes-no" questions. Extractive questions can be answered by concatenating extracts taken from a context into a summary while answering abstractive questions involves paraphrasing the context using novel sentences. Yes-no question is a question whose expected answer is one of two choices, one that affirms the question and one that denies the question. Typically, the choices are either yes or no.
Input: We conduct our annotation study on Amazon Mechanical Turk, presenting Turkers with Human Intelligence Tasks (henceforth, HITs) consisting of a single conversation between a customer and an agent. In each HIT, we present Turkers with a definition of each dialogue act, as well as a sample annotated dialogue for reference. For each turn in the conversation, we allow Turkers to select as many labels from our taxonomy as required to fully characterize the intent of the turn. Additionally, annotators are asked three questions at the end of each conversation HIT, to which they could respond that they agreed, disagreed, or could not tell:
Question: How are customer satisfaction, customer frustration and overall problem resolution data collected?
Output:
Abstractive