Read the following article and select the best answer. Article: There is just one four-legged animal that can walk two hundred miles without stopping once to rest. It would take a person two days and two nights to walk this far, and only one man has ever done it without stopping. What amazing animal has such endurance ? The camel! The camel is well known for something else, too. It can cross an entire desert without a single drink of water. Its body is built in a special way to help it store water and food. A person has just one stomach, but a camel has quite a few. Within each stomach are layers and layers of cells. These cells are like tiny water balloons, storing liquids until the camel needs them. When the camel drinks, the cells grow larger and larger. For a whole week, they can keep the animal's thirst away by sending water to all parts of its body. Have you ever wondered why the camel has a hump ? The hump is a storage place for fat. Because it has this storage area, the camel does not need to eat very often. When the animal needs energy, the layers of fat serve as fuel to keep it going on the long, hot days in the burning sun. The camel has another gift that makes it well suited to arid regions. This gift is its amazing nose. A camel can smell a water hole from miles away! When a camel moves, it sways from side to side like a ship on a wavy ocean. Because of this swaying motion, the camel has been called the "ship of the desert". Question: Which sentence is the topic sentence of this passage? - The first sentence in the first paragraph. - The third sentence in the first paragraph. - The last sentence in the first paragraph. - The last sentence of the passage.
The last sentence in the first paragraph.

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Read the following article and select the best answer. Article: No matter what type of business you run, it has to deal with situations in which things go wrong from your customer's point of view. Complaints can be a great source of information for the organizations. So it's important to learn to deal with customer complaints efficiently. Firstly, listen actively to what the customer has to say by keeping comfortable eye contact and giving full attention with no interrupting. You should also show your customer that you do understand him. Secondly, when receiving a complaint you should apologize for the failure the customer has identified. It's important for you to know that your apology must appear _ to the customer, and not an empty exercise. And also you should show the customer you've accepted the responsibility and provide him with choices if you have some in hand or otherwise assure the customer you'll do something about his complaint. Thirdly, talk with the consumer and discover the best means to resolve his problem. There will be times when, after gathering the facts of a situation, you'll be unable to resolve the problem immediately. In this case it's important to let your customer know how long it'll take to take action on his complaint. Fourthly, a simple "Thank you" is one way to let the customer know you appreciate the time and effort he has taken to inform you about a problem with your company's service or product you need to know about. Lastly, give your customer something that shows your appreciation for him giving the feedback to you. And let him know you're sorry for the mistake that was made. It isn't necessary to give something that is costly; but a coupon for a free drink or movie is fine. Your professional and well-organized method of dealing with your customer complaints is one more way that will make you stay ahead of your competitors. Question: What does the passage mainly talk about? - Importance of dealing with customer complaints. - Effects of customer complaints on business. - Tips for handling complaints from customers. - Several factors resulting in customer complaints.
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Tips for handling complaints from customers.

Ques: Read the following article and select the best answer. Article: No one could have failed to be moved had he watched the live televised volleyball game between the Chinese and Cuban women's teams. As we sat before the television set, with our eyes fixed on the screen, we experienced every kind of feeling. When the two teams played neck and neck, we were on pins and needles, anxious as to what would come next, and when our team fell behind our hearts were in our mouths. Watching the game between those two teams is not only a matter of great joy. For more than that it provides food for thought. Just see how the Chinese women won the game --by their co --operation , by their excellent skill, their effort and strong will. A Chinese saying goes, "When two competent opponents meet, the strong --minded one will win. "This is the spirit of the Chinese Women's Volleyball Team. If every Chinese showed some of the spirit, never losing heart in times of difficulty and remaining clear --minded in times of advantage , then our nation would stand in the vanguard of the world family of nations, just as the Chinese Women's Volleyball Team has done, is doing and will do. Question: The wonderful game _ . - brought us great joy - provided us with food for our thoughts - gave us not only great joy but also food for thoughts - give us a valuable amusement
Ans: gave us not only great joy but also food for thoughts

Read the following article and select the best answer. Article: When people ask me what Down Syndrome is, I tell them it's an extra chromosome . A doctor would tell you the extra chromosome causes an intellectual disability that makes it harder for me to learn things. Even though I have Down Syndrome, my life is a lot like yours. I read books and watch TV. I listen to music with my friends. I'm on the swim team and in chorus at school. I think about the future, and I like the one who I'll marry. And I get along with my sisters---except when they take CDs without asking! I'm a hard worker, a good person, and I care about my friends. Some of my classes are with typical kids, and some are with kids with learning disabilities. I have an aid who goes with me to my harder classes, like math and biology. She helps me take notes and gives me tips on how I should study for tests. It really helps, but I also challenge myself to do well. For instance, my goal was to be in a typical English class by 12thgrade. That's exactly what happened this year! It's true that I don't learn some things as fast as other people do. But that won't stop me from trying. I just know that if I work really hard and by myself I can do almost anything. I can't change the fact that I have Down Syndrome, but one thing I would change is what people think of me. I'd tell them, "Judge me as a whole person, not just the person you see. Treat me with respect, and accept me for who I am. The most important---just be my friend." Question: What is the purpose of the passage? - To prove people with Down Syndrome are a lot like healthy ones - To show the writer's honesty and optimism - To change people's attitude towards people with Down Syndrome - To describe the life of a student with learning disabilities
To change people's attitude towards people with Down Syndrome