I rarely write Yelp reviews, and the few that I have written have been to praise exceptional service. Sadly, I feel compelled to write my 1st negative review because if I had read reviews prior to choosing this company, perhaps I would have found a different company and saved myself time and money. I saw this company on Sonora Living Live, so I assumed it was a reputable company. I called for a free service that was promoted on the show and ended up deciding to replace my entire AC unit because of a great financing deal that was available (I found out later that this is through Wells Fargo and not the company so you can get this great financing with many different companies). I was told that it would be a one day install process. To make a long story short, I wasted four full days of my time (over a several week period) for the job to be completed. And, it would have been much more, had I not made several calls to owner. All of the employees of this company who I dealt with were nice and respectful people. The owners were also very nice and responsive. However, they were still unable to get appointments and services provided in a timely manner. I felt like I heard a lot of excuses, but those didn't help my situation. The excuses seemed to revolve around a small company that is growing too fast to keep up. Most companies operate on the premise that "time is money". Well, that is true for the customer as well. We don't have days and days of our valuable time to waste. I was extremely disappointed with the timeliness of service with this company. I felt that I was stuck and at their whim once the job was started. I have serious concerns that I am left with this company for continued maintenance and service on a unit that I hope last for the next 20 years. I certainly can't waste more time waiting for scheduled appointments. I did not feel that my time was respected through the process of purchasing a new AC unit with this company. Time will tell if I received a good product with quality instalation (despite the extreme waste of my time that the install process took). I feel that, if you do some research, you can probably choose a better company. I wish I would have done more research before making such a large financial commitment.
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Options: 1). negative 2). positive
1).