Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
One example: I stayed at the Hilton Chicago for my cousins wedding. The service was impeccable. Not only was the staff attentive, they were respectful and careful not to interrupt the guests or make themselves known when serving dinner. I had the chicken wellington and it was to die for! The chicken was perfect and moist but the pastry crust was flaky and crispy. They even had Pakistani dinner options for some of the guests. The amenities were great, and after an open bar the night before, the Mimosas and brunch buffet couldn't have been better! I would love to have my wedding there.
Solution is here: positive
Explanation: Review writer likes the hotel. There are strong positive words like 'impeccable' and 'great'. Therefore it is classified as a positive review.

Now, solve this: I arrived at the hotel 15 minutes prior to check in time as they recommend. When I get there I noticed that there is a couple and two other people waiting in line to check in. Ten minutes later after standing there with my suitcase, the woman at the front desk informs us that their computers are down due to a recent update to the software. She told us to wait until the computers booted back up. I asked if I could drop my suitcase off at the room and she said no because they need to electronically activate the cards and with the computers down they couldn't activate the cards. Finally another 20 minutes later the computers were up and I finally got my room. Wheres the "luxury" in waiting 35 minutes for a room? They also need to change the name of the hotel because their service did not leave me "allegro."

Solution:
negative