Problem: Write a negative (OPTIONS:
- negative
- positive) yelp review.
A: Would've given a 5 star for the new and posh rooms and almost smoke free casino. However, the customer service dragged their score done. Arrived at Saturday, 9/11 around noon to check in. It was a little early but the front desk assured us (4 couples with 4 rooms) that while the rooms were ready yet, they were being cleaned. It wouldn't take more than 2 hours to be done. All sounded fair since we were early. Walked around in Crystal and only 1 friend got the call letting her know that her room was ready. That was 1:30 pm. We all went to front desk to pick up the key with her and check on the status of the rest of the rooms. At this point only 2 out 4 rooms were ready. We went and chilled in the 2 rooms while waiting for the rest to be done. An hour went by and we called front desk to check the status only to be put on hold for 20 minute before being told that they were trying to connect with housekeeping for the status and will call us. Another10 or 15 went by, and I got impatient. I went outside and found a housekeeping staff and told her I needed to know if my room which was right next door was ready. She opened the door to check and sure enough it was a mess. Housekeeping hadn't got to it yet, and it was 3 pm. The lady began working on it immediately. I went back to my friend's room next door and got a call from front desk saying housekeeping is working on my room. Duh... I knew that. I was the one who dragged housekeeping over to clean the room. 40 minutes later, I sent my husband to front desk to complain, and he called to tell me that he got our room key and it was finally ready. Right after I spoke to him, front desk called to ask me if they should send my key up to my friend's room. Duh... My husband already go the keys. Again, that was almost 4 pm!!! We got there at noon. What is wrong with Aria customer service? 1) No communication between front desk and housekeeping; 2) not prioritizing to clean the rooms that guests already tried to check in to. My conclusion is that MGM group is trying to save a few bucks by not hiring enough cleaning staff and training front desk staff properly. I don't think we'll be staying at Aria any time soon until they get their act together and up the customer service standards. Such a beautiful hotel. What a waste...

Problem: Write a negative (OPTIONS:
- negative
- positive) yelp review.
A: Snow ice is good. Hot tea is Not good and I think they are over priced. Don't get the hot green tea!!! Not good at all. Peppermint green tea is the worst! Yuck. Sorry but did not like it....

Problem: Write a positive (OPTIONS:
- negative
- positive) yelp review.
A:
I didn't know what to expect from this little place, and made the mistake of ordering a dish -- chilaquiles -- that I thought I knew. Paz made it differently than I was used to, and I was disappointed. On the positive side, when I told our server that I didn't think the food had any taste, one of the chefs came out to talk to us. Michael was very sweet and we discussed just how variable "Mexican" food can be, in that every region makes their stuff differently. We got to talking and he told us about his favorite item, the pork belly. It sounded so good: slow roasted for 15 hours using Filipino style seasoning. He brought us a generous sample out to try, and it was WONDERFUL! I will definitely go back for the pork. Other positives: the menu is limited because they want everything to be as fresh as possible. You could definitely tats that in the salsa, which was fresh and bursting with green chili goodness. My beloved got a breakfast burrito that was tasty. I'll be back, and you should try it out.