Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

My husband and I recently stayed at the Fairmont Chicago Millennium Park. What I expected to be a very pleasant experience, turned out to be a stressful visit. We specifically reserved a non-smoking king room and paid the price for that reservation. Upon arrival, the hotel did not have any non-smoking rooms available and the representative at the check in desk was not helpful. As we had no other options, we accepted a smoking room with two queen beds. I can live with the bed situation but I truly feel that having to accept a room infused with cigarette smoke is completely wrong! There wasn't an area in the room where I did not feel nauseous from the stale smell and I cannot help but think that this smell followed me around all day after check out. To add insult to injury, the hotel staff was not sympathetic to our situation -- something I think they should be specifically trained to do -- and did not offer any compensation, partial refund or related "perk" to make up for our great inconvenience. Two staff members actually acted as if I was the inconvenience in asking them if there was anything they could do! Although we paid for the breakfast package, we were eager to leave immediately in the morning and dined elsewhere at our additional expense. Pardon the pun, but we just could not sit there and dine in the morning with such a bad taste in our mouth from the hotel's lack of customer service! I am hoping the corporate office responds to our complaints but, thus far, we have received no satisfaction. Needless to say, we will not be visiting this property again! In fact, we are no longer going to patronize this brand of hotels.

negative

The location of this hotel is excellent. The hotel itself is not a 4 star like they say - in my opinion. The room decor is horrible (probably more European than I am used to) and the room is small and furnished like an old apartment. On the upside, if you want to stay in a great location, feel safe, and can put up with some aesthetic issues and can get a great deal then this will work. I prefer Westin or Marriott...something that you can count on.

negative

Our trip was our annual anniversary trip. The hotel did not honor my choice of king size bed. Instead we received two double beds. This seriously decreased our enjoyment of our stay at the Hyatt. There were two cups of coffee complimentary in the room. No complimentary coffee anyplace else in the very large hotel. Location was more of a business district, not appropriate for pleasure trip. Employees of Hyatt were very friendly and helpful, other than the failure to deliver the reserved room.
negative