Problem: What would be an example of an negative review?

Answer: I have been a regular at China Chili for over 10 years. Sadly once they moved to the new location on 3rd Street and Flower their quality has been deteriorating. Went recently for lunch and ordered the Mongolian Beef and Beef Foo Young and both were awful, no taste, no flavor and very sub standard. The prices have gone up the quality is shameful. I think that the Orange Chicken is possibly their best item right now but sadly did not have it. Thought I would explore to other dishes but never again. Not sure I will be back, possibly for lunch for the Orange Chicken. With so many other choices of Asian Food.. this local favorite has not kept up its quality.

Problem: What would be an example of an negative review?

Answer: I think this was one of my worst experiences in an eatery so far. I went to Ray's pizza after reading the reviews on this website. I was planning on having a pizza party and wanted to impress everybody. I went there a few days before to sample the pizza beforehand, and I am glad I did it. Once you get there, there are multiple boards and handwritten signs where prices are displayed making it very confusing for the customers. We couldn't figure out what we wanted and how much was going to cost us. The bitter old lady at the counter did not even greet us, and gave us attitude. She finally showed us a printed menu, which had updated handwritten prices all over it. I kept saying to myself, they make very good pizza so anything we order is going to be fantastic. We decided on veggie pizza and white pizza, and then she said they don't sell white pizza by the slice and I changed it to mushrooms and ham. The printed menu said a slice of pizza was $2.50 but our total was going to be over $8.00. So we said, "Wait a minute". Then she explained that the base is a slice of cheese pizza that they charge $2.50 for, and then any extra toppings are $0.50 each. I looked at the menu and showed her: "pizza slice" is $2.50 , not "cheese pizza slice". And she didn't care. We both ordered a slice of pizza with a couple of toppings each, and we waited patiently at the table. Anyone who has children knows how difficult it is to control little ones in a restaurant. My 18 months son started to play with the salt & pepper shaker and napkins holder, and I was glad he was at least sitting at the table, and I did not have to run around after him. Well, surprise, surprise!! The bitter old lady came to our table and grabbed the shakers and the napkins holder from him and moved them on a different one. How rude is that? I mean, have you ever seen such bad customer service anywhere? Just plain rude! Later we got called at the counter to get our pizzas. The slices were very big, and they were placed on two single-use foam plates. My pizza looked like a pile of ham and mushrooms, on a top of a cheese pizza. They literally stick to the menu; you could see the base, tomatoes and then the grilled cheese under the toppings. Ham slices were covering the cheese pizza, on top of the ham there were huge slices of canned mushrooms, and not a bit of cheese on top of it. My pizza base was a little warm; the toppings were almost cold, without any sign that they were placed in the oven. My husband had a Mediterranean (or veggie) slice and it was just a pile of raw vegetables, with a sprinkle of cheese. I mean, they were all raw: onions, peppers, olives, tomatoes. I tasted it and the veggie one tasted better than my pizza. I could not finish mine because it did not taste like pizza at all, and the taste of cheap ham and canned mushrooms was just horrible. We left the place very disappointed by the customer service and especially by the food. I am glad we sampled before embarrassing me at a pizza party. Don't go to Ray's Pizza because they overcharge and whatever they serve is not called pizza. Bad food and bad customer service doesn't have room in the restaurant business.

Problem: What would be an example of an positive review?

Answer:
We went for dinner on a Thursday night. I called for reservations at the time I wanted, and they were full, but was told 1/2 the restaurant was open. We walked right in when we arrived. The baked goat cheese was amazing! We ordered our dinner, and were waiting and I had a problem with my drink. It was removed immediately and was given a new one. It was taken off our bill, and they got me a $25.00 gift certificate. I tell you customer service goes a long way with me, and I really enjoy this restaurant. They use locally sourced produce, and make their own breads. We will be back!