Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

Q: We booked thru hotwire which we have a high percentage of positive outcomes. I was very happy when we saw that we would be staying at The Knickerbocker-as I had stayed when I was younger. We reserved a King Non-Smoker. Upon arriving we were told that they did not have that and we only had the choice of a Smoking room. When argued they stated "well you booked thru hotwire so you do not have priority". As we entered the room I noticed the bathroom door was off track and the bathroom light did not turn on. We called the front desk and they fixed the door but not the light. Later that eveing as I took a shower the seal around the shower was so poor water got all over the floor and towels. Also, I must add the room reaked of smoke. The next day when we checked the front desk clerk asked how our stay was and when we told him the problems, he told us the total and had not concern of our issues. We also checked in our bags for the day, and the bellmen came quickly and made very rude comments about us hurrying up so he could get on with his day. We realized a bit later that we forgot something in one of the bags and was told they would not get them back out. STAY AWAY-even if you get a good deal!!

A: negative
****
Q: My wife and I stayed at this hotel at the end of May, 2009. She came for the weekend for a function and we extended the trip to take in the city. We got a deal on this hotel through TravelZoos. $249/night stay for $99/night plus we got the full buffet breakfast. The room was wonderful. Extremely large King size bed with expansive sitting area. We are used to smaller hotels with little room to move. The bed was extremely comfortable with lots of pillows. No wear or damage in room at all except sink tap dripped a bit (poor taps). We could have upgraded to river view for $20/night but chose not to. We enjoyed the room for what it was. 22nd floor looking south. The buffet breakfast was great. Lots to choose from and very fresh with made to order eggs, non stop coffee and juice and the servers were so eager to please. Great to have breakfast included in night stay. Might be a bit dear to pay at $22/person. It was nice to sit and relax with good breakfast, coffee and newspaper and not have to figure where to catch a morning meal. Concierge desk was most helpful in suggesting places to eat, always informative and ready to provide maps, directions, multiple suggestions and even make the reservations. Cards included to admit without paying cover charges at some jazz clubs. Location was great. Blocks from El and other transportation and easy walking distance to the parks and right on the river. If in Chicago again, would not hesitate to stay here again. A swimming pool would have been nice but we did not miss it.

A: positive
****
Q: The Ambassador East Hotel is a business that certainly strives to keep its customers satisfied. Upon my entrance at the Ambassador East, I was greeted warmly. The staff was incredibly pleasant, and the accommodations were top-knotch. The food served at the award-winning "Pump Room" was to die for, and the service was fast but friendly.

A:
positive
****