Problem: What would be an example of an negative review?

Answer: My father-in-law is visiting us, and had a backpain in April 2012. I found "Backfit Health and Spine-Phoenix" online and gave it a try. They tried different ways to relief the pain, one of way is to use electrical current to block the pain, which showed some effect. I was told on the third visit that I could purchase a Tens Unit to do it at home. Because I haven't done any research on the pricing, I was hesitate. Then I asked what kind of warranty it comes. The technician (I think his name is Peter, not 100% sure) told me that there is no store warranty, only manufacturing warranty. Then I asked if it can be returned, he told me "yes, you can bring it back". This made me going ahead and purchased the unit. Then I found a unit with much lower price online. I purchased one from online and tried to return the first one to the store the next Sat. Then I was shocked to hear from the same person telling me that "medical device cannot be returned"! I can understand the policy of "medical device cannot be returned" after he told me that (first time for me since I haven't used any medical device before), but he shouldn't lie to me in the first place. And there is no any sign about this policy in the store, or on my receipt. I am very disappointed the dishonest way they run business.

Problem: What would be an example of an positive review?

Answer: To many, Maggiano's does not qualify as "fine-dining" establishment, primary because it's a sort of "chain" restaurant, and probably becaues they occasionally offer "deals/discounts." Nonetheless, my experiences eating @ Maggianos in Los Angeles and in Las Vegas have proven that Maggiano's decor, presentation of foods, service, food taste, and overall dining experience has proven that Maggiano's is "fine-dining" for the regular Joe who likes good Italian food w/o having to skip out on a month's worth of eating out because of one really expensive meal :) My experience @ Maggiano's in Vegas was actually, to a significant degree, better than my few times at the Grove location; our waiter was actually a waiter-in-training, but despite his lack of experience @ Maggiano's, he indicated he had extensive experience at other restaurants. The first-class service he provided to us, despite his n00b status, indicated to me that Maggiano's did not hire your commonplace waiter who's only job was to write down what you wanted. Not only was he able to describe to us in great detail the dishes we inquired about, he was also honest about what dishes he tried and would recommend. Of course, he did press us a bit to order more than just entrees, so he was successful in getting us to order a few appetizers lol But those appetizers were all tasty and worth the price of entry (like $1-2 a person for our table of 8). Customizing your entree with a variety of different pastas and sauces, and withholding from certain ingredients is expected @ Maggiano's. They will ask you how you like things and if you aren't keen on a certain ingredient, the cook will gladly make it to your liking. This also shows that their entrees aren't "mass produced" and are made-to-order (which is why food takes a bit longer than most to come out). However, our waiter also promised us that the pasta served was made-on-site and fresh daily, thus enforcing my belief that Maggiano's is a high-caliber restaurant. Finally, one of the best parts of my experience eating @ Maggiano's is the fact that our waiter was extremely friendly, able to hold conversations and joke around with the group, and also treat us almost like a "valued" and welcomed patron of the restaurant. Yes, we were eating during lunch/daylight hrs and it wasn't too busy, but our waiter made the extra effort and it definitely showed. Cost for entree & appetizers shared @ the table: $16-20 out the door. For Vegas, that's a great deal for a sit-in restaurant with some amount of class and zero strippers/half naked individuals :) I will definitely return to Maggiano's LV and hope to duplicate this prior positive dining experiences.

Problem: What would be an example of an negative review?

Answer:
There really is not much to say that hasn't been said already, but I will write my story/review anyway... I flew Spirit a year ago to Ft. Lauderdale and had no problems, issues, or delays. This time, we flew to Vegas from O'hare Wed-Sat and it was a completely different situation. I knew about the luggage cost, so the additional $150 I had to pay for my boyfriend and I was something I was "okay" with. I paid on-line the night before because it's a bit cheaper that way. For carry-on, I paid $40 each way for his bag, and for my check-in luggage, I paid $35 each way. We arrived to O'hare on Wednesday 2/13, with clear, blue skies in Chicago and obviously in Vegas, however, there was a two hour delay. So instead of leaving at 9:09 am, we ended up departing at 10:51 am. When we asked the extremely rude lady at the counter for the reason, all we got in response was an idiotic look and a "whhaaaaatttt?" At this point, my boyfriend was going crazy, but I was still "okay" with the situation because I've heard A LOT worse, and read A LOT worse. Fast forward three days later... we arrive to the Vegas airport about 1.5 hours before our scheduled departure at 5:20 pm. We go through check-in and all that, get to our gate, and it says 5:54 pm. Ok.. fine... we can handle 30 minutes. I step out to get a drink, and my boyfriend calls me to tell me that it just got pushed to 8pm!!!!!!!!!!!! I get back to the gate, and they announce that the plane has a maintenance issue and is currently in San Diego. Not sure how much more time passes by, but we get another announcement that the plane is now delayed until 9:30 pm and that there is something wrong with the plane and is getting a part replaced in San Diego. WOW... At this point, they called everyone up to receive a voucher. I got in line thinking it may be a voucher for a free flight or something (HA!), though my boyfriend was against getting anything from them, and we ended up getting a voucher for a meal in the airport for $7 per person... are you freaking kidding me?! We ended up using it and it was not even enough to cover two pretzels and two drinks... thanks a lot Spirit!!! It's more like a joke than anything... At one point in our short stay at the airport, I walked by the screen, and saw that the departure now says 10:04 pm... these bastards didn't even announce anything until 15 minutes after I saw the time on the screen. There was nothing anyone could do but wait... and that's what we all did. NEVER AGAIN am I going to fly through Spirit... I don't know how the hell this company is still in business or operating. I highly doubt that they were fixing the plane... they just don't have enough of them and what is a 5 hour delay to their passengers?!?! The staff is beyond rude.. I feel like that's a requirement when they apply for this job. I had a great trip, but this totally ruined everything and I am still recovering from exhaustion!!!