Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

The Talbott Hotel claims to be Chicago's Premiere Small Luxury Hotel. After staying there and experiencing the service, environment, and the hotel in general, I can say with confidence that this just isn't true. I arrived with rather high expectations due to the claims made by the hotel and some of the reviews posted on their website and I was immediately disappointed. No one came to my car to collect my bags and I was forced to lug them inside myself. The doorman was polite but failed to even open the door for me, leaving me to fend for myself while trying to carry my bags. Once inside, the atmosphere was not what I expected. The lighting was poor, leaving the lobby dark and it looked like a dingy setting with a glossy veneer in an attempt to hide the degenerate state of the building. The carpet looked dirty, as if it hadn't been vacuumed or washed in quite some time, and up in the corners where the walls met the ceilings there was visible water damage. When I arrived at the front desk, I was forced to wait over five minutes until someone came out to help me. After checking in I went up to my room and was once again disappointed. The bed was very uncomfortable and I ran the shower for ten minutes without ever receiving any hot water. That night I ordered room service. The food took 45 minutes to get to my room, and when it finally arrived it was cold. The fitness center had a very small selection of machines which caused long lines while waiting to use them. I would certainly not recommend this hotel to any of my friends, and probably not to my enemies either. Stay away!

negative

If you asked me two years ago, I would have recommended the Talbott Hotel without hesitation to anyone who asked. Now, I have definitely changed my mind. While this hotel is located in a nice area of Chicago, surrounded by great restaurants, shops and affluent people, it has really begun to slowly downgrade. As noted by my reviews, I am incredibly serious about customer service. If you're in the hospitality industry, there is really no excuse for falling short in this category--- but alas, the Talbott really has. The door staff don't say a word, the desk people acknowledge you only when they are not doing a million other things (which they always are) and the staff have an air of snobbishness. Inexcusable since we, the customers, are paying to stay at their over-priced hotel. Perhaps the most annoying aspect of my latest stay was that I had to walk down 11 flights of stairs to get to the lobby of the hotel because I waited a solid 15 minutes for the elevator, which, when it arrived, was packed to the brim. I get that it's an old hotel, but it is incredibly annoying that they only have two elevators for the entire place and when one is down for construction, the other one overflows with people and I am forced to walk ELEVEN flights to simply get to my dinner reservation on time (which I didn't.) I will not continue giving this hotel my business and have other better recommendations to give to friends who plan on visiting.

negative

We got a great deal on this hotel, just $91 found through travelzoo. We only stayed one night, but were very impressed. The sevice was fantastic from the moment we stepped up to the property. The hotel smelled wonderful and was immaculate. Our room, while not enormous was perfect. We had a great view of the city and lake. The bed was extremely comfortable. We never heard any noise outside of our room. The bathroom was nice sized considering we must have had one of the smaller rooms in the hotel, two could get ready very comfortably. Location was perfect, just off Michigan Ave and steps away from Millenium Park. We would definetly stay here again, especially if we could get this great deal!
positive