instruction:
You are provided with a user review of a restaurant. Your task is to classify the given review into two categories: 1) positive, and 2) negative based on its content.
question:
I will never use E-Z / Advantage car rental again..... The clerk at the counter was very pleasant. He even talked me into an $84 upgrade. On the last day, I was caught in traffic, I called and they said no problem. I arrived in about 62 minutes. I gave the clerk a case of water that was left over, before I got into the airport. He also said there wasnt any additional charges. I then received my credit card bill for an extra $35.66. I called several times and was transferred all over the place. They said they would call me back, never did, etc. I disputed through my credit card company, and then was given an additional receipt showing an addition hour and an additional day of 'upgrade' charge and random fees. Ridiculous!!!!
answer:
negative

question:
These people are the best. I don't know anything about plumbing, and I had an unusual plumbing problem at work that had to be fixed asap. The guy was able to come up with a solution, and actually assembled the parts for me, so all I had to do at work was screw the whole assembly onto the pipe. Then he didn't even charge me for the adhesives or for his time. It was amazing. I'm definitely going back if I have any plumbing trouble in the future.
answer:
positive

question:
I just had a terrible experience here at the Shaking Crab in Quincy. The server brought us our crab and told us that the crackers were in the washer and would be out in a minute or two. Then 10 minutes passed, still no utensils, we asked again and a different server told us that they didn't have any more, that they kept going missing. This went on for the rest of the time we were here. After 20 minutes of having our food the 3 of us were given one cracker. The crab was ice cold. The staff then avoided our table. We informed the manager and he did not seem to care. I normally would never post anything like this, but that was the worst experience I have had at a restaurant. I would give them a negative star if I could. The food was NOT worth the money it cost us.
answer:
negative