Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

Q: The staff at the James Chicago hotel seemed determined to make my stay a horrible one. When I entered the establishment to check in, I was ignored. The clerk let half a dozen people in front of me before she even acknowledged me. Thinking room service would be better, I relaxed in my room while I waited for my food. By the time it reached my room, it was cold AND the wrong order. Disgusted, I went down to the pool only to find it was closed for maintenance. All the restaurants the hotel recommended were one-star, and none of my regular channels were on the tv. All in all, it was a bad stay at the James hotel in Chicago.

A: negative
****
Q: After searching for the perfect hotel for my Chicago getaway I knew once I came across the Hard Rock Hotel, that this was the hotel for me. After seeing the exceptional accommodations the hotel offered, I booked my reservations right away. When I arrived at the hotel I was astonished at how beautiful and big the building and grounds were kept. I was greeted warmly by the front staff and received my room key within a few minutes. I was also given helpful pointers to nearby attractions and restaurants. I took the elevator up to my room, and when I opened the door my jaw dropped as the views of the Chicago skyline was impeccable. After relaxing I went down to the bar for a few cocktails and was impressed by the fast, courteous service I received. After my cocktail hour, I decided to unwind and let me tell you the beds must be sent from heaven. I had one of the best nights of sleep I have had in a long time. I highly recommend the Hard Rock as I have stayed at many around the US and this is definitely on my top 5 list. Hope you all enjoy it as much as I did, and I can't wait to return. Ashley B.

A: positive
****
Q: I recently stayed at the Sheraton Chicago Hotel and Towers and there is no way I'll be going back. Check in took a long time as there many people arriving for a conference and only a single staff member at the reception desk. My room itself was barely passable - the bathroom seemed to need a good cleaning and the room itself looked like it had seen better days long before I ever was here. For the price I was paying, you'd think they'd allow access to the work out facilities, but they wanted an outrageous PER DAY charge! Top it off with the small pool and no hot tub and you won't want to be spending any time here at all. To top it off, the promised discount rate wasn't honored at the end of my stay, despite being assured that all was well at check in! I ended up arguing with the manager about it when I was checking out - since I had to catch a flight, no resolution happened and as of yet, I'm still waiting for responses to my calls and letters. Chicago has a lot better hotels to offer and for the price per night I paid, it wasn't worth it. Even the Shula's wasn't enough to make me want to return here.

A:
negative
****