Problem: Write a negative yelp review.
A: So, I was trying to make reservations for a weekend stay at PH. My cousin is getting married and decided to have it here. She was given a discount code to give to those of us who will be staying here for the festivities... I'm at work trying to make these reservations so I left the invite @ home (along with the damn code) but I had my cousin's last name and figured that was enough. WRONG. I called the first time (yeah, there were several calls) and gave the last name and the lady on the phone found the reservations, but wouldn't give me the discounted rate QUOTE because I didn't have the code. SIGH. I put a call in to my cousin for the code, and she wonders why they're even asking if they have her name already? ME TOO. I call a second time, armed with the last name AND the code (AWED) for a mere 10% discounted rate... THIS time, some other lady tells me I need the GROOM'S last name as well. So, it's not good enough now that I have the bride's last name, the code- but now I need the GROOM'S last name too. WTH?!!! Does that make sense to ANYONE? So... again I call my cousin and tell her the b.s. I have to deal with in order to get a QUOTED price for the weekend stay, she's surprised because she had just recently made the reservations for her parent's, didn't say she was the bride nor did she give her last name, all she provided was the code (AWED) and was processed. SO... the THIRD time I called back I asked to speak with a supervisor. This new lady had a major attitude, wanted to know what I was calling about, I wouldn't divulge that information I just stated that I needed to speak with a supervisor or her manager, she kept asking what for, what was the purpose of my call... and would NOT transfer me. Along with that her attitude was very snide and nasty. She finally put me on hold and I waited a good 5 min. before I realized I was probably going to be kept in limbo as long as I was on the phone. So I hung up and called again (FOURTH CALL!!!) and again asked for a supervisor, this lady again asked for the reason and I flat out said, "For exactly this reason- your customer service." She immediately put me on hold and a manager came on the line. I tried to explain the situation that had occurred and he didn't seem interested in it, he just cut to the chase and quoted me the price with the 10% discount. I will never ever ever stay here, they act like they don't need the business and my cousin has since told me that they treat her like crap and she's having her WEDDING there. She's threatened to change venue and they act like they don't care. If this hotel is public, they sure don't act like they want public people here- it seems as if they'll only cater to you if you're face is plastered on US Weekly... Planet Hollywood SUCKS!!!

Problem: Write a positive yelp review.
A: I got vegan meatball! Yeah !!!

Problem: Write a negative yelp review.
A:
I think the only word you really need to know is: COCKROACHES... yes indeed we had one walk up the table and perch himself over our table, when we brought it up to the waitress she had us stand up and then reached over and killed it with a napkin (while our food was still on the table). She didnt even apologize, she just brought the check over. That is pretty horrible, the owner or manager doesnt even come over? So we brought her back and asked for some kind of discount since its nasty as hell in there and we were all nauseously trying to keep the "Indian" food down. (and yes it gets scare quotes because that was some shitty "Indian" food.. have you ever had a palak paneer without cream? made with frozen spinach????) So she goes to talk to the guy behind the bar and then just throws the bill on the table without a word... If we were jerks about it that I would understand but no we were pretty nice about the whole deal... so my husband goes to the guy behind the bar and he then gives us a 10% discount, spluttering, "the place upstairs was just fumigated" yeah right... and my name is Kumar....its quite concerning that a roach is just going to show up on the wall and chill out under bright lights... that usually is indicative of an infestation. But mostly it was just the way the owner/manager and the waitress treated us. we didnt put your roach there dudes, have some graciousness and treat us nice, say your sorry, come over to our table, take a meal off the bill, give us a glass of wine or a dessert. SOMETHING. I felt like these people just want you to go, eat like cows at their buffet trough then F off and leave them money. it was horrible.