The hotel has an incredible amount of charm. You get the feeling that you just stepped back in time when you walk into the lobby. The elevators still have the classic rotating needle that shows what floor the elevator is on. We stayed in the Governor's Suite, and it too was eking of nostalgia. Unfortunately some of the staff members did not have the same amount of charm to match the hotel's architecture and styling. In particular, everyone we encountered at the front desk did not provide service you would expect at a classic establishment as this. On the other hand, the Valet Attendant exceeded my expectations. He was very personable and helpful. Furthermore, the bartender at the Ghost Lounge was equally personable and made us feel welcome each time we returned. It appears that he recently purchased the lounge/bar. He has a great personality and attitude. I wish him the best. The hotel is known for it's haunted nature. I was not pleased to hear this. Some may be attracted by this. My over active mind kept me thinking of ghosts in the middle of the night. That's just my fault. Overall, a historic hotel with a lot of personality. The hotel might benefit by training the front desk in proper hotel etiquette and professionalism.
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a).