Problem: Giving this place 2 out of 5 stars simply because the yogurt is actually pretty tasty. Unfortunately, the service is absolutely terrible. They hire teenage kids who act like they're at school and that it's a chore to be there. As others have said, the service is severely lacking and I know for me, no matter how good the food may be at a place, terrible service can make it a bad experience and not worth going. They also have a very small selection, usually only about 5-6 flavors from when I go. I would recommend going to just about any other yogurt shop instead of this one. Yogurtini, Yogurtology, Menchi's, etc. are all much better.
How would this review be described?
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A: negative

Problem: I just don't get the fascination with this place. They don't do a bad burger but they also don't do anything special either and still charge too much for it. I don't think their quality is that much higher over say jack in the Box or In N Out yet it's $10+ for a basic burger and some fries. Sorry but if you are going to charge premium prices don't make a sub-par burger, if I am paying $7 for a basic cheeseburger don't tell me the only way you will make it is well done. The fires are good but they aren't anything to write home about either, I do suggest them with the cajun seasoning though as it does add a little something. The one plus they have going is free peanuts in the shell, not exactly sure how that ties into a burger joint but I still like them.
How would this review be described?
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A: negative

Problem: Still haven't heard back from Louis after more than a month. Perhaps the customers aren't as much of a priority as they would like you to believe.
How would this review be described?
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A: negative

Problem: Total incompetence. I called Christmas Eve morning to see what time they would close today. The old lady on the phone said "4 o'clock" then hung up the phone. I arrive at 2pm to find closed doors. Another man came along who thought they'd be open until 4pm as well, we tried to get the attention of a clerk who gestured to us that they were closed. My nephew's christmas present is stuck there now. If they would have given me the correct hours, I would have gone down earlier. What bullshit!
How would this review be described?
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A:
negative