Went here the day before Christmas simply for the convenience of being able to get in and out in a timely manner and ready for a road trip. I also hoped that I could avoid the common "up-sell" tactics employed by all the other shops (you need this or that) given that this place being solely focused on oil changes - I was wrong. The Tech said that I needed to replace my air filter and transmission fluid. I had just had the car's transmission inspected 3-days prior by a highly reputable shop and they said it was all good and didn't need anything even though I asked them several times about changing out the fluid. I told the tech that I just had it inspected and I would pass on the additional services. He seemed a little put off that I would not want him to do these additional items and gave a little "attitude" about it but they went on to change the oil and filter. Once done, they brought the car around and we went in to pay. .."that will be $51" the tech explained..."for an oil change and filter?" I asked. He said "yes, that car has a special filter on it" he explained. I went on to tell him how I can get it done at the dealer cheaper than that plus any one of the local shops will do it for between $19 and $24...even with the high tech filter! He said "yeah, but you have to wait around all day for them to do it". So, I guess Shell Rapid Lube charges a $30 convenience fee for their service! I learned several things with this experience 1) don't wait until the day before your road trip to service your car - take the time to go to a real shop with people you know and trust (or DIY). 2) get the price up front - I would have NEVER paid that price had it been disclosed to me initially and 3) Shell Rapid Lube is a rip off!
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1). negative.
2). positive.
1).