If I could give NEGATIVE stars, I would!!! I have been a long time customer and brought in a friend for the first time. My friend and I made purchases and she attempted to make a return of one of her purchases the same week....and was met with the WORST experience I have ever had as a customer in ANY store. The "manager" Chris got mouthy with me and with my friend. He told me that although his return and store policy sign ADMITS that they have the right to alter their store policy, he explained, "that only means I can alter it for OUR benefit"!!! REALLY??? So you are outwardly telling me that you don't care at all about mine or my friend's business?? Yes, he did say that. And here I have been a LOYAL customer...myself, my husband, my in-laws, my folks and my extended family...and now, all in the name of 100 dollars, this store chose to be nasty and refuse a return with tags on it and a receipt. BUYER BEWARE...THEY ADMIT TO YOUR FACE THAT THEY DO NOT CARE ABOUT THEIR CUSTOMERS!!! I'm SOOO very disappointed...but Amazon here we all come!!! Way better customer service and a WAY better attitude!!!
How would this review be described in terms of sentiment?
Options:
(a). negative
(b). positive
(a).