Problem: What would be an example of an negative review?

Answer: This UPS store is beyond ridiculous. I sent a package on October 18th to my parents. It arrived smashed into pieces. I filed a claim two weeks later and the woman behind the counter said they would handle everything. UPS insures all packages up to $100. I've followed up on the phone three times and personally gone into the store three more. The second to last time I went in - I waited for 20 minutes while the one worker tried to figure out what she was doing with another customer. Then another girl appeared - went and rifled through some files and said, "Yep it's here, we're just waiting on UPS to get back to us. Fast forward 4 more weeks I went in again and the girl behind the counter couldn't even find a record of the shipment. Luckily, I saved the shipping receipt. I find it hard to believe that a company as large as UPS should take 4 months to review a small claim. The biggest part of this ordeal is this particular UPS store. They don't appear to have much knowledge beyond selling stamps.

Problem: What would be an example of an positive review?

Answer: Well I have to say I was very impressed with this establishment. Well run, nice staff, great new york style pizza. Very good quality ingredients and very tasty sause. All their pizzas come in your choice of three different sauce styles (regular, white and pesto). Not sure that I can say whether I like it better than florencia's, its just different. But if you're into new york style pizza I've yet to find a better spot in phoenix. *doesn't serve coke products

Problem: What would be an example of an negative review?

Answer:
This airport really pisses me off! With the shear volume of people who travel to Vegas and travel through here they really should have a superior airport. First off the staff tend to be on the rude side, There is no need for that! Then because there are not enough slot machines in the gambling hole the airport thought it would be a fantastic idea to put in not just a few but TONS of them. Needless to say the amount of gambling machines strategically placed means that they have very little seating for their actual customers who are using the services of the AIRPORT! If I need to wait for an hour or two for my flight I would like to actually sit and wait for my flight. I could see this being the case in a much smaller less busy airport where they wouldn't need as much seating but come on McCarran! Haven't you guys made enough cash?!? I'm not saying you don't have to have any slots just that you should have some consideration for you customers and their comfort. What about just having them outside the freaking gates, like the hallways? Lord knows there are enough LONG hallways between Concourses. What's with the air conditioning? I'm literally baking in the sun because you have windows everywhere and NOTHING on them to help shield the desert sun from directly baking your customers. Perhaps you have not realized that your airport is located in the middle of the desert! Airports like the one in Indianapolis Indiana have large windows for your viewing comfort but they have also placed decorative clings that have unique designs to help shield their customers from the bright heat. How have you determined where you place your eating establishments? Seems they are mostly places in the C concourse. Hum.... What about the people in A & B? Maybe move some freaking gambling machines and slap in some food establishments! Guess what!? Either way you still make money. Don't get me wrong, I like to gamble and have a good time but this airport sucks all around. The only reason they are not getting 1 star is because it tends to be a bit cheaper to fly in here. Over all though, You SUCK McCarran International Airport! Shame on you for putting your greed above your customers.