Q: We went in there about a week after it opened and had a really bad experience there. The beer was good, and the server we had was good, but the food was awful and the experience we had with the manager was what ultimately ruined the experience. We ordered wings, and a quesadilla. The wings looked and tasted either like they had been sitting out for an hour, or they were deep fried to a crisp. The quesadilla had decent flavor, but was only about 1/8 of an inch thick and had very little filling, definitely not worth the $7 for such a small amount of food. There are a lot of places in downtown I can go and get full for $7, this was like a 3 bite snack. But, since we live downtown, and we like to support our local businesses, and considering the fact that they had only been open a week or so, we thought we'd give some helpful constructive feedback to the management in hopes they might improve. So we asked to talk to a manager to tell him about the food. So this guy comes over and we tell him the wings taste way too overdone, and the quesadilla tasted alright but was a poor value at $7. We told him we were local, we were polite, and that we knew they had only been open a week and we wanted to help them work out the kinks. The manager immediately got really defensive and tried to tell us that the wings were fine (and that everyone else in the place who ordered them loved them) and that they only use the very best ingredients and that's why the quesadilla was so expensive. Then he basically tried to tell us that we were wrong and that there was no way that the food could have been that bad. We were just trying to help a local place succeed, and this guy put a really bad taste in our mouth. Arguing with a customer and trying to convince them that the bad food they just ate wasn't really bad is a perfect example of how not to run a restaurant. All he had to do was simply say "thank you for the honest feedback, we will consider your recommendations, and we would love it if you would come back and have a free appetizer on us so that you can see we're committed to improving." We would have been back a dozen times by now, and told all our friends about it. But instead he was a jerk. We thought about coming back again after a few months, but every time we think about it, we just think of the manager. And besides, there are lots of other great places in downtown Phoenix that have better, cheaper food, and good beer too. So we haven't been back, and we probably won't ever unless something changes. OPTIONS:
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A: negative

Q: We came on a Friday night and ordered 2 AYCE for $14 (Used the $10 LivingSocial valued at $20) Each dinner is 13.99. Total 30.25 - Across from Hard Rock Hotel. - Our server, Angela, said that bc we didn't print our LivingSocial, They can't accept it. WTF. After realizing that it was far-fetched, I told her you can just take a picture of the coupon. She agreed. Management fail. - Aside from the initial confusion, This MBBQ offers great options! They serve more than the basics. Tofu is a huge plus for me, along with baby carrots. But pizza toppings? HAHA. Whatever floats your boat. - Chef can provide you with optional white rice with your meal. I saw one of their employees stir-fry their rice! Looked great, but not a option for customers. HAHA. Worth a shot to ask ;). - Food quality was still fresh! Great to know esp if you eat during dinner. - Like most MBBQ restaurants, they did not give us fried wantons and soup. - Nice interior design. OPTIONS:
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A: positive

Q: I went to the new location at 7th St. & Thunderbird and it is also closed. OPTIONS:
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A: negative

Q: They were 20minutes late the first time and I was late for my conference. PLUS then they dropped my mom and auntie off at the wrong hotel even though I had given them the exact address. The driver asked my 80 year old mother how to get to the hotel and of course she didn't know. I considered this a fluke and used them again. They were still late but not as bad Then they were late again. The next time they were over 10 minutes early and I was told they'd "only" wait until the time it was called for. Even when we had waited multiple times when they were late. Then again, today, they are over 20minutes late. They should at least give a courtesy call when they are going to be that late for a reservation so alternate plans can be nade. I made advanced reservations for ALL these situations. I'm still waiting for them and now they are 35 minutes late. Unacceptable. OPTIONS:
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- positive

A:
negative