Problem: What would be an example of an positive review?

Answer: The thought of this place made me so angry, but now...I LOVE IT! 1. They have double coupon day, just like their friends Copps and Pick and Save. 2. They have an amazing baking counter. 3. Wine, wine, wine! 4. Make your own six packs 5. OR just buy a six pack, they have a great variety! 6. Pulled pork or brisket sandwiches! They come with sides for $5 or $6 7. OR buy the meat by the pound, buy the rolls separately and you will save a few dollars (but this is not a good option unless you are going home). 8. A variety of international foods 9. Products you can not get anywhere else (Can you say 5 kinds of yogurt covered raisins?) 10. Rewards programs for their smoothies, gelato AND coffee. Buy ten, get the 11th free (they keep track on your fresh perks card). 11. Amazing customer service. A week ago, they really messed up my coffee. I could not wait for it to get redone. I filled out a survey about my experience and within two hours Amber, a member of their customer service team, was at my door! Wow! They brought me coffee, flowers and a gift card! Who does that?! Well they wontme over. 12. A more in depth hot food counter. Need lunch? They even have picnic tables out front. 13. Creamer? Tired of three options at your local store. They had more than I could count. I love coffee. 14. Sample day? Not just cheese. I sampled ice cream. Yes, you heard it. 15. Affordable paper supplies/school products. I paid 79 cents for a pack of note cards. WOW! They beat target on those!

Problem: What would be an example of an positive review?

Answer: Best pizza I've found in Vegas. I call in ahead and pick it up to go. It's always ready when I get there and I've never had any issues with service.

Problem: What would be an example of an negative review?

Answer:
First let me say the food was awesome! The drinks were also great. The service was AWFUL. I manage a restaurant and have also been a server for over 7 years so I know how hard you have to work as a server sometimes. I'm not sure if since it was the end of the night she was grumpy and wanted to go home (I have felt that way many times), not making good money (again I get it), or just not a nice person. Our server's name was Chelsea and whatever was going on she clearly didn't want to be serving us. Our drinks took a long time to come out, so long in fact that we had our appetizer before our cocktails. Once we had them they were very good. When we arrived we had wanted to sit outside but it was full, once we finished our appetizer we saw the outside table leave and asked to move outside. I have had tables do this a million times and while its annoying, you accommodate with a smile because thats your job. We move outside and take as much of our table settings and drinks with us but cannot carry it all-- so Chelsea throws the rest down like she would like to actually be throwing them at our faces. We next ask if there is smoking permitted outside. She very rudely said no as she was hastily walking away. Sorry, I didn't mean to offend you by asking if smoking is aloud outside. We got our food which again was amazing but then we sat for a very long time. Just hanging out hoping someone would help us. I kept looking for our server but couldn't find her so I assumed she had gone home and maybe another server would take care of us. Just then she came over and we asked for our check. Evening finally over. I have never written a bad review before. I work in the restaurant industry and know how frustrating, hard, exhausting it can be. BUT that is NEVER an excuse to be rude to customers. Period.