I love the food and their other location is fantastic but I don't think I'll be going back to the new one on Sahara, at least until they get things under control. The service was terrrrrrrrrrrrible. We waited for ages and ages for someone to take our drink order. We waited for a while for our drinks. We waited for our food. When we got our food, they gave me the wrong hamburger and then I had to wait for the right one to arrive while my husband's sat and got cold. THEN it took a while to get the check, and to finish paying. I think we were there for 2 hours total (and during that time, not one single person asked me if I wanted a drink refill!). The food is still really good but the service is astoundingly better at the old location so I'll keep going there, even if it is further away.
Is this review positive or negative?
negative