Given a hotel review and the corresponding polarity of review (i.e., Negative or Positive) identify if the polarity is correct. Write 'true' if it's correct, 'false' otherwise.

Review: I called the reservations line to book a room at the beginning of December 2012 for a rate with a local corporation. When I first made the reservation I did not get an e-mail confirmation. I had to call again to get the e-mail and then saw that I was booked in a handicapped accessible room which i did not need as there was me, my wife and three year old. I called the reservation line and asked for a regular room which they said was impossible at the rate I was at, however for ten dollars more I can upgrade to a regular room. I then asked what if a disabled person needs the room and he said he could not help me. i told them to cancel the room. based on the reservation experience, I did not want to run into anymore trouble at this hotel.
Polarity: Negative
true