I would like to start this review by saying that I have been coming to Ken's Nails and Spa for a few years now for several different services and - in the past - have always had great service and results. I have always been greeted immediately and have never had to wait more than a couple minutes before I am taken back for services. It truly has been my go-to in the past and I am super sad that I am going to stop frequenting this business. I am not exactly sure what has changed but my last few visits have been anything but pleasant. First, a couple weeks ago I came in for my normal eyebrow wax. Usually I am in and out in a couple minutes with perfectly manicured brows. This time I left with my eyebrows on FIRE. I went to the Albertson's following my appointment and bought some cooling aloe gel for relief but nothing helped. The area ended up breaking out in blisters that last at least a week. I had several people ask me if I had suffered a burn. Yikes! it was not good and extremely painful. I let the bad eyebrow wax slide and thought maybe it was a fluke accident and went back last night for a mani-pedi. I feel bad because I am not sure the tech who was working on me really understood some of the things I was trying to communicate to her. At one point I asked her to file my nails slightly shorter and she said "ok" but then just moved on. That wasn't really the worst part though. During both the mani and pedi she repeatedly hurt me while removing my cuticles. I can be a wuss so I know sometimes it is just me being a baby but this was ridiculous. At one point I gasped and pulled my foot away and the nail tech next to her actually had to scold her and tell her to take it easy. Needless to say I left with one nail bleeding which didn't stop for over an hour and is still painful to the touch.
What is the sentiment of this review?
negative