This is uncomfortable for a lot of people, but during an apology you have to look her in the eyes at key moments so she knows you're being sincere when you speak those words. Don't look around the room, fidget with objects around you, or look at your phone while you're talking. If she will let you, try taking her hand in yours while you speak. Let her hand be a reminder to emphasize key points in your apology with eye contact. Define exactly what it is that you did wrong. An apology that is too vague will likely make her feel like you don't really care. Try something like "I'm sorry I upset you when I teased you in front of your friends. That wasn't my intention, and it won't happen again." Or "I'm sorry I told our lab partner that secret you told me to keep. It wasn't my business to tell and it broke your trust in me. I apologize for that." Take complete ownership of what you did. She wants to hear you acknowledge your faults, and that you're sincerely sorry for them. Many people struggle with delivering proper apologies because they tend to use "you" statements rather than "I" statements. "You" statements get translated as placing blame back onto the person who you've upset, whereas "I" statements place the blame on yourself. For instance, you wouldn't want to say something like "I'm sorry you got upset when I called you that name." This can make her feel as though she didn't have a right to be upset in the first place. Instead say "I'm sorry I called you that name, I know it upset you, I should never have said it." When having to say "I'm sorry" to someone, many of us automatically think of the reason behind whatever it is we're apologizing for doing. We like to justify our actions to make ourselves feel better. A proper apology, however should never include any explanations or justifications. These only act to undermine the apology you're trying to deliver. Never include the word "but" when apologizing. For example, avoid phrases like "I'm sorry you got upset when I borrowed your shirt without asking, but I didn't think you'd notice or care." Or "I'm sorry about the other night, but I didn't think you'd get this mad." She doesn't care what you thought or why you did the thing that upset her, she just wants to know you're truly sorry for it. Once you've looked her in the eye, taken ownership of the specific thing you did wrong, and gave her your most sincere apology - stop talking. She might need a moment to process what you've just said, and rambling on after you apologize can take away the magnitude of your apology. Just be patient and wait for her response with a smile. Apologizing is the first step to making her feel better. She may not be completely healed immediately, so give her some space if she doesn't feel like talking afterwards. On the other hand, she may have a lot to say to you after your apology. If this is the case, stay put and listen intently. Make sure you keep the same eye contact you gave her while delivering your apology, and actively listen to everything she has to say. If she accepts you apology, move on. Don't dwell on things of the past. If she doesn't accept your apology, she may need more time. Give her some space and try again in a few days.

Summary: Maintain eye contact. Specify what you did wrong. Take responsibility sincerely. Avoid using "you" statements. Resist the urge to explain yourself. Be quiet. Walk away.

If you know you'll be turning right, and hence staying in the rightmost lane, but you see an oncoming car in the left lane, wait for it to pass before entering the roundabout. Although frowned on, the car could merge into your lane just as you are entering the roundabout, causing an accident. In multi-lane roundabouts, which usually have three or more possible exits, the lane you choose to drive in is dictated by the kind of turn you want to make: Occupy the left lane if you decide to turn left, make a U-turn, or go straight. Occupy the right lane if you decide to turn right or go straight. Look for signs indicating the allowed movements for each lane. These signs are usually located above or alongside the road and/or arrows painted on the road itself. Large trucks have a larger turning radius, making them one of the more dangerous obstacles in a roundabout. Always give them ample room to turn by staying behind them a bit more than you ordinarily would with passenger vehicles. Never change lanes while in a multi-lane roundabout.

Summary: Remember to yield to both lanes of traffic in a multi-lane roundabout. Choose which lane to enter based on which direction you want to exit. Never drive next to, or attempt to pass, a large vehicle or truck on a multi-lane roundabout. Stay in your lane at all times.

It can be tough to keep a gift shop afloat financially. Once way to increase your profits and bring in additional customers is to offer services beyond gift-item sales. For each service offered, you can charge customers a small fee. Be flexible about the fee structure: if customers turn down a service due to the expense, lower the cost. You could offer gift-wrap services, and charge a small fee (say, $2 USD) per item wrapped. The shop could also offer to customize certain pieces by engraving a monogram on them. The fee for this could be larger, perhaps $10 USD. The gift shop could also offer monthly community classes, charging $20 USD to participate. For example, hands-on classes could focus on making various crafts which could be used as personalized gifts. Since many of your customers will be walking in from the street, make sure that the displays in your windows, or items placed on the sidewalk in front of your shop, are appealing. Set up seasonally-appropriate displays with a visual flair that will indicate what's currently in your inventory. Displays inside of the store should also be visually appealing. Avoid having a cluttered store, and organize inventory in clear categories: books, decorations, holiday-themed gifts, etc. Maximize the amount of merchandise you can display by investing in shelving and cabinetry. This will also allow your customers to peruse a larger amount of inventory than they'd have access to otherwise. Sales are a great way to draw in customers and acquaint them with parts of your inventory they may not have purchased from before. Theme sales around specific holidays or seasons. For example, put patriotic and flag-inspired paraphernalia on sale in late July, once the Fourth of July rush has passed. Pumpkin- and witch-themed gift ideas should be on sale in early November, right after Halloween has ended. Alternately, if you feel that one section of the gift shop is being overlooked, attract customers by placing items on sale. the financial expenditures and income of your shop. Keep track of your business finances, including financial assets, loans (and loan payments), monthly rent payments, and income from sales. As a small business owner, you'll be responsible for keeping track of tax deductible expenses, and paying taxes every year. When you first open the gift shop, you'll be on a tight budget and won't have money to hire help. After several months or a year, though, if your shop is financially stable enough, start thinking about bringing in additional help. Think back to the gift shops that you visited. Were most gift shops run by the owners themselves? If not, how many employees worked at the shop?
Summary: Offer additional services that appeal to customers. Set up your displays to attract customers. Put items on sale seasonally. Bookkeep Decide if you need to hire additional workers.