Given the task definition and input, reply with output. In this task, you're given a review from Amazon. Your task is to generate a rating for the product on a scale of 1-5 based on the review. The rating means 1: extremely poor, 2: poor, 3: neutral, 4: good, 5: extremely good.

I love this brand's line of beard oil and beard wash but the balm was a disappointment. It was very dense and almost solid, so it was very difficult to scrape some out as I'm accustomed to with my other go to beard balm brand. I read on their website to heat the container to soften it up as when you purchase real shea butter but that didn't work at all, as it turned into one big mess. I will still use their beard wash and beard oils but I guess I'll take the loss with this beard balm.
2