Terrible cleaning, terrible customer service. Dropped off a pair of winter white pants to be dry cleaned. There were scuff marks at the bottom and a splash stain in the thigh area. Husband picked up pants and dropped a second pair of linen pants to be pressed. I went to wear the white pants to a Christmas party and the stains were still there! When I picked up the second pair of pants I made the mistake of paying before I inspected. I had also brought the first pair back and showed them the stains that were still there. She said "we did the best we could". I was considering leaving them to try again but decided against it if that was the "best they could do". I had already paid for the second pair that was only there to be pressed and it was FULL OF WRINKLES! I said "this is full of wrinkles" and she offered to press them again. I waited while they supposedly tried again and they looked no better when they came back the second time. I said "this isn't any better". She told me that the material was difficult to press. I told her I knew that and that's why I didn't do it and brought it to a professional. I asked for a refund and she said no. The man (owner?) came out and told me to leave because I wasn't talking nice to them. SERIOUSLY?? Any reputable cleaners would have given a refund especially since they had screwed up two times.
Is this review positive or negative?
negative