Read the following article and answer the question by choosing from the options.

My blackberry pearl deleted all my text messages that I had on my phone , but left the emails ... it had n't reached the 30 day limit either . Plus , when I went to write the text messages and save them as drafts it deleted the drafts completely . It started doing this ever since the hourglass started coming up everytime I asked it to do something . What 's wrong and how do I fix it ?

What may happen after they ask for advice about their phone ?
Choices:
(a). They will have to figure out the issue themselves .
(b). None of the above choices .
(c). They will get help from customer support for their cell phone .
(d). They will retrieve all of their lost information ....A:
(c).