In this task, you are given Yelp reviews. The task is to classify a review as "POSITIVE" if the overall sentiment of the review is positive or as "NEGATIVE" if the overall sentiment of the review is negative.
Q: My wife and I bought a vehicle here and as soon as we signed the papers the service became horrible. We bought the car in October and they told us that they had to hold it for about three days to make a repair. After a week of not hearing anything, I had to call them. They had no idea of the status on my vehicle. They continued not to call me over the next 3 weeks when I would leave messages and physically go into the dealer. After a month of yanking me around we finally got our car.
Of course we bought a oil change package and extended warranty while we were there. Everytime I get my oil changed it takes forever to get service and they always seem lost. They also never reset my ""change oil"" notification even when I specifically ask.
Last week when I was getting my oil changed, I mentioned I had a leak. They in fact did find one. I made a repair appointment for this Monday at 6am. They told me they knew the problem and it would be a 3 hour fix. So I dropped my car off at 6am and went home. I waited until noon and still did not hear anything. I attempted to call the service rep, JR Fisk. First time I called he was on lunch 10 more minutes and he would call me as soon as he got back. 45 minutes later he was in a meeting and would call me back in 15 minutes. Then over the next two hours I attempted to reach him several times, half the time no one would answer the phone in the service area after 5 minutes of ringing. Finally I called the supervisor. He said he would look into it for me. JR finally called me at 3:10 pm saying they just got my car on the lift to find the problem and that he would call me back in 15 minutes with the diagnosis. It turned 5pm and still had no call after still trying to reach him several times again. I physically went into the dealership and found JR left for the day. With no regard to even call me. I talked to another rep who gave the excuse they were busy all day, which should not matter. They should be able to handle their job. He looked at the status if my car and said they had to order a part and it should be ready tomorrow. There was no communication of this to me and there is no excuse for me to make a 6am appointment and not find out any info for 12 hours which I have to pull teeth to get. I will never buy a vehicle from this dealer again, and when my warranty and oil change packages are up, I will never be back. And most of all I will never work with JR Fisk as my service rep again.
A:
NEGATIVE