Problem: What would be an example of an negative review?

Answer: So I am a part of a June 2012 mommies group online. There's a few of us that are located in Phoenix and we decided to all meet up for the first time and do a Mom's Night Out this past Friday evening. Our original plan was to meet at Fuego, but instead we switched it to Switch. We have a 7:30 reservation for 5 of us. One of the mom's had something come up with her LO, so it ended up being just 4 of us. We all arrived within minutes of each other - last one arriving at about 7:40 or so. We're greeted and asked for our drink order - easy peasy. That's where the decent customer service ended and turned into at best, mediocre. Our drinks arrive and we're still looking over the menu (and chit chatting at the same time). Our server, Angel (according to the Associate name on my receipt), came back a few times to take our dinner order...but we were still deciding on what we were going to get. He tried to make recommendations to one of the gals, who is a picky eater, and we thought..okay..we'll get to order. He left and didn't return to our table for at least 30 minutes. He finally comes back and it had been so long that we had forgotten we hadn't ordered yet. We order and our food arrives (3 of us order salads, and the other ordered a sandwich) about 15 minutes later - Time is now going on 9:00pm. Our server disappears again for at least another 45 minutes. He finally comes back and asks us if we want boxes. We say no, and you'd think he'd already have the check ready. Think again. The time stamp on my bill states 10:07 pm. The only good thing he did was he split the check for us based on Guests. I had a Yelp Check-In offer, $10 off a bill of $50 or more. Our bill after taxes was over $60. We decided to not use the Check-In offer because we didn't want to confuse our server and end up waiting around for another 30-45 minutes. We had tables around us come and go, but yet there we were still sitting and waiting. We were there in total about 2 hours and 40 minutes - all for 3 salads, a sandwich, 2 glasses of wine, and an iced tea. Friday Night Mommy Fellowship - Fantastic! Food - Average. Our Server Angel - Terrible!

Problem: What would be an example of an negative review?

Answer: I guess people are settling for less and less in the way of service. This type of spa is not for everyone. I think I was spoiled by a gal who used to do my massages. Now THAT was service oriented. Not some so-called "hydrotherapy" machine that runs water up and down your spine for 20 minutes in the same spots. "Awfully" uncomfortable is the only word I can think of. Then they put you in a huge "urn" that almost bakes you to death with a heat lamp on top that produces steam and gets so hot you have to keep opening the chamber so it doesn't burn the topside of your body. I kept thinking about the amount of germs probably on the mat I was laying on. Yuk! My friend opted in for the "facial" part of this experience. Another "machine!" I think I had had enough! They gave her 3 packets of "miracle" creams, and had her rub them on at different stages of the process. She sat in front of a lighted lamp which "supposedly" rejuvenates your facial cells. Ha! She looked more "dazed" than "rejuvenated" from the lights on the lamp! She was upset after because they charged her $12.00 for 3 sample sized packets of "miracle" cream. Oh well...we experienced it, then we left. Both of us swore this place off as more of a "bad" experience than a "relaxing" one. There are 2 more visits left. Someone "gave away" this coupon to me. She paid $39 for it as a Groupon coupon. What a deal!

Problem: What would be an example of an positive review?

Answer:
I went to the spa because I bid on and won a gift certificate at a silent auction with Gaston Andres. I showed him a photo of the haircut I normally get. He looked at it and showed me a picture on the wall of a cut he said would like much nicer, but I'd have to understand the cut may be a bit more "severe" than I'm used to. I told him to go for it. I love my new style. I get compliments on it all the time. And I can actually make it look similar to how he styled it, which is a surprise for me. His tips on using the blow dryer was the first time I've heard them from a hairdresser. He is 35 miles from my house, but I would definitely return.