Q: negative

A: The food usually is pretty good but if you get take out, you better watch out! I used to be a nearly weekly take out customer, but over the last several months, probably 1/3 of my orders have been incorrect when ordering more the two things. Mostly it's missing pieces of the order, often a full entree is forgotten but of course these items are NEVER forgotten from your bill. Calling back to say the order you received is incorrect is usually not met with the apologetic, 'how can we fix this' attitude however. The staff have seemed somewhat annoyed with a simple request to refund the order left out or huffy about making the missing item for to pick up -- again. I always double check my take out orders now before leaving, and the staff seems annoyed I'm taking up counter space to dig through the often already leaking big. I received no 'thank you' on a recent pick up, despite my repeated verbal gratitude, but our most recent, and likely final, take out order was an extra large mess up. I generally order the same entree for myself (chicken fried rice, extra spicy) and used to order this nearly weekly. As I was eating my order, I though things seemed a little off, then realized instead of chicken, I was given shrimp. I'm allergic to seafood! When we called to complain, we actually had to ask for a refund. The manager was apologetic, and I understand that sometimes mistakes happen, but imperial gardens mistakes are to frequent to allow for enjoyable and confident take out.

Q: negative

A: Stayed here just this past weekend for two nights. In the two nights of my stay I had the housekeepers walk in my room about 4 different times without even knocking. Might I add this was all late night...

Q: negative

A: Okay so I show up at 7:30 am and ask to check in early. I know that there is an early check in fee because when I called the night before they told me $20. When I check in the front desk clerk says its $30 because I'm checking in before 10am. CRAZY!! but at this point I am already here, so yes charge me the extra $30. Then she tells me I am booked for a standard room and I say yes. She ask would you like to upgrade to our renovated part of the hotel, I ask is it a standard room? Yes, she replies...then what is the upgrade if it is a standard room? Is the upgrade the renovation? The hotel at this point is on my get the hell out like in a horror film. I ask for a non smoking room the room she gives me smells worse then the hallway. The rooms are old and dingy, while housekeeping does a good job at keeping the room clean because it is so old is looks dirty. This hotel should not be given such a high rating on any hotel search site. It lacks luster and over charging for basically the same room at the hotel 6. Other people Yelp are much to kind to rate the hotel at a 3-star....It really is worse.

Q: negative

A:
Came here a couple weeks back for dinner. I was a little bummed as I wanted to go to the actual JR restaurant next door ($425.00 pre fix) but some in my group didn't want to go that big. So I settled for this spot as my friends didn't mind the $159.00 for the pre fix menu. I truly can understand how some people praise the pre fix menu at this location but ... opinions are based on prior experiences. In my book - I not blown away by any of the dishes, a couple did stand out. Actually - one of the items was "Smoked Salmon" - what came out was the equivalent to LOX. REALLY, ARE YOU SERIOUS? It was a complete let down to have LOX served during any pre fix menu. All in all if you are a foodie and end up eating here - pass on the Pre Fix ( should go next door to JR) and just Dominate the regular menu, eat family style as your experience may be a positive one.