We have used this store for years to find it is under new management! Well we want the old management back, will never go in there again. Needed a notary so we called to make sure that one was on staff and available, got there and they said oh sorry they have been gone about an hour and maybe back in 10 minutes. The store smelled funny and we did not get the warm fuzzies that we felt with the old management, we will not go back and you should find a different one also!

negative

The meal was not fresh. We ordered the Cowboy Stuff and most of the meal seemed to have been cooking all day. The bbq chicken was dry and tough to eat. The ribs were also dry. Both of the kabobs were much better than the rest of the meal. Even the garnish and cru de te was old. The lettuce garnish was dried out crispy, the radishes were soft and mealy, and the celery was soft and bendable. I would not recommend this dish at the end of the day.

negative

Don't let the four stars fool you, because a 5 star would be for a hotel that is so exclusive, I have to beg to get in! 4 stars is good. First of all, The Palazzo is my absolute favorite place to stay in Vegas, and I refuse to stay anywhere else unless it's at the Wynn, but The Palazzo comps a lot more generously than the Wynn. Heres the reason why I adore the Palazzo. (1) The rooms are just fantastic. Spacious with a lot of room and huge fancy bathroom with fancy equipment. Like a remote for the curtains? It's nice to wake up first thing in the morning-afternoon, roll over and push a button and see that it is nice and sunny outside and most importantly, you're in LAS VEGAS!!! (2) Service is top-notch. Some reviewers commented on bad service, but I have never received anything else but professionalism. I think friendliness is a plus, but that's more of a personality to me. Professionalism is a must. (3) The elevator to the room isn't a walk from the casino floor, which is a plus for the gamblers. Love to be able to see the tables right when I step out from the elevator. Though I must admit, that the Palazzo lacks a lot of things that the other hotels offer, such as choices of restaurants and buffet. But that's what the Venetian is for. Palazzo seems more like an extra building to offer rooms with more tables for the gamblers. It's a lot more quiet than the Venetian, which I love. Though I did encounter people who don't know how to gamble TRY gambling at the table, but it doesn't happen often, probably not as often as the Venetian. Also, it's bright and a lot more roomy. In conclusion, if you're a gambler, stay at the Palazzo. For the partiers, do me and yourself a favor and stay the Venetian. No need to distract the gamblers with your panty hose.

positive

In the city of excess, some jasmine tea and a steamy bowl of pho is a very welcome thing. It's not cheap - I think my bowl of Vietnamese Seafood Pho was about $18 - but it was soothing, aromatic (lots of cilantro, just the way I like it), and delicious (and huge, with large chunks of fresh seafood). It was actually one of the best bowls of pho I've had (mind you I live in NYC, which is notoriously lacking in solid Vietnamese cuisine, but still). The shrimp and pork shumai ($9) were gorgeously plump and tasty - an excellent way to start the meal. And the Fresh Young Coconut ($8) was a terrific way to end. Service was a little slow, and my waitress wouldn't serve me congee because she didn't think I would like it (I beg to differ, but no sense arguing with the person in control of preventing you from passing out from hunger). The menu is vast, not for the indecisive, and a little schizophrenic, drawing inspiration not from one country, but four (Thailand, Japan, China, Japan). Simply decorated, it is not flashy or fancy. We were there early afternoon, and there seemed to be more executives on their lunch break than hotel guests (a good sign? I think so). Overall, a solid choice with great food. It lacks the razzmatazz that personifies so much of Vegas, but offers a nice, simple hunger solution following several days (and nights) of gluttony.
positive