Problem: Enter this Cleaners at your own risk! Normally a customer of "Prestige" in Scottsdale, I was hoping to find a local Dry Cleaner in town. Mistakenly, I took for granted the 'skill' it takes to dry clean, as well as the customer service it takes to keep a business thriving. I dropped off a Winter Coat, Black Sweater (somewhat dirty), and 3 pair of dress pants. The Coat was fine. The Black Sweater I literally had to get a roller & wet rag to finish cleaning. I never had something returned so sloppy. And then the pants.... all 3 of them had almost the exact same markings on the legs - as if someone spilled a solution or pressed too hard with an iron or something; I'm speculating because I don't know what goes on inside a Dry Cleaner! What I do know is that the Dry Cleaning process did not go well and though they were 2 different styles and colors, all three were stained the same way! I brought them back for re-do - already worried. They were returned the same: essentially RUINED. Luckily, the pants were still posted on the Express website, so I printed out the pictures & costs of all three and brought them in for reimbursement. Fairly straightforward, except for the fact that Mr. Le Baron Manager (Owner?) decided he was going to "challenge" me on the garments. Yes, apparently it's more important for him to be right than successful, because my clothes are now in a 'Trial by Jury' process, with the "Jury" being a group of Dry Cleaners to whom he pays a monthly "fee" in order to issue a 'report' in situations much like... this. Color me pessimistic, but I'm not feeling that "report" is going to come back in favor of me (the person that doesn't pay 'dues'). Oh ya... it takes a month. As I said in the beginning, Enter At Your Own Risk: knowing that your clothes may come back dirty, knowing that your clothes may come back ruined. And if they DO come back ruined, well, you just might be out of luck as the likelihood for proper reimbursement is slim. Actually, who am I kidding? Why would anyone want to enter this Dry Cleaner at all? I'll keep you posted on this, folks.
How would this review be described?
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A: negative

Problem: I haven't reviewed any restaurants lately, because there haven't been any that have moved me...good or bad...until now. I'm Korean and live two minutes from Maru, so I was excited about the prospect of good Korean food close to home. I've been to their other restaurant in Chinatown, Korean Garden, so I assumed that the food would be as good. For starters, the menu is more expensive than in Chinatown. I know it's in Summerlin, but many businesses make the mistake of thinking they can arbitrarily charge more because the people in Summerlin can afford it. I would pay more if the quality was better...or the service was better...but not just because it's in Summerlin. And the prices aren't higher due to higher rent...the owners bought the building, so there is NO RENT! The menu is a mix of various Asian cuisine. Sorry...but sushi and teriyaki is not Korean. The decor was well designed. It looked like they spent good money on the build out. The food, however, was horrible. The pahn-chan (complimentary appetizer small dishes) came out and everything was a little bland. I ordered the spicy pork and it came out luke warm. At traditional Korean restaurants, the dish comes out sizzling. The pork tasted undercooked and had no spice. I took two bites and told the server that it didn't taste right. He chuckled and called for the manager. The manager (I think his name was Ben) came over and asked what was wrong. I told him that my entree did not taste right, so he asked me if I wanted to replace it with another dish. I said okay and he had this look of..."another Korean complaining about the food." They definitely have tweaked the formula to cater to a non-Korean palate. I ordered Yu-Kwe-Jhang (a spicy beef broth soup with beef and scallions) and that too was flavorless. I didn't have the desire to send that dish back so I ate enough to fill my appetite and left. The worst part of the experience is that the manager didn't even stop back at the table to see if the replacement dish was any better. In fact, he was standing by the front as we left and he conveniently turned his back to us as we left. As a foodie who loves trying new restaurants, I've always had a rule of trying a new restaurant at least twice. You just never know if the chef had a bad night...or if several of the servers called in sick so they were short-staffed...or the multitude of other reasons why the food or service was not perfect. However, when the manager shows such disregard for the satisfaction of the customer, it's my sign never to return. In my experience, this lack of concern trickles down to the rest of the staff and restaurants like this do not deserve my hard-earned money.
How would this review be described?
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A: negative

Problem: Since I'm review #193, I'll keep it short-ish. We ventured in on a Friday evening; I'd always pictured more of a bakery inside, but it was the cutest, quaintest restaurant with candles lining the window, cozy lighting, and a comfy bar, which is where we sat. We started with the Brussels sprouts - the whole reason we went - and they were divine. For dinner, the fella got the fish and chips, which were way too big for the plate they came on! He said it was pretty tasty. I got the ham and Gruyere cheese crepe, which had a sweet maple drizzle on top... yum. Then we had to get the nutella and banana crepe. The fella got one bite, which I thought was very generous of me. I'm not always a crepe fan since they usually seem too heavy or too light, but Crepe Cellar is just right. I hate that it took us this long to get there, and now I can't wait to go again!
How would this review be described?
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A: positive

Problem: so the man taking my hubby's order mentions that he should have a veggie sand...why you may ask? cause he's overweight. worst customer service ever. NEVER WILL BE BACK. this is no joke. seriously now. this really happened.
How would this review be described?
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A:
negative