TASK DEFINITION: You are provided with a user review of a restaurant. Your task is to classify the given review into two categories: 1) positive, and 2) negative based on its content.
PROBLEM: 1. I would like to make it clear that I did not visit the office, so I am not commenting on the dentists skills/care. 2. This comment is about the front-desk staff.I was very excited about their Groupon deal. So I called to schedule an appointment, telling them that I was using the Groupon. It was pretty difficult to make an appointment because I got one for two weeks later, and her attitude was not so pleasant. Then, she said she would email me a registration package soon. But I did not receive it until three days before the appointment. So I completed it and sent it back immediately. Later, she did not remind me about the appointment again. I had a very bad day before the appointment, so unfortunately I forgot about it.When I called to reschedule, I apologized several times, and her attitude was still not so pleasant. She said, 'You cannot reschedule until you pay us the $50 cancellation fee. It says that on the website. I dont know where, but you can go find it.' You dont know where?! Because you never told me/possibly anyone about it?! $50 was even more expensive than the Groupon deal I paid for!So I said, 'When there is a cancellation policy, my dentists and doctors always call me to remind me the day before the appointment.' She said, 'Well, we do it two days before.' No, she did not do that either. So I found another dentist. They told me about their cancellation policy the first time I called. Then, they called me to remind me two days before the appointment and two hours before the appointment. Maybe being more responsible and courteous like the other dentists staff would not have turned away your customer.

SOLUTION: negative

PROBLEM: The food may seem a little pricey for the pizza itself, but once you factor in the restaurant's ethos (pay and benefits for employees, quality sourced ingredients), it is worth it! They are also a pleasure to work with when catering for lunches or dinners. The 4 vegetable pizza was the favorite among our group, after that the 4 cheese. Plain, margarita and sausage and onion. They also have sandwiches and salads, if you want to eat a bit lighter.

SOLUTION: positive

PROBLEM: Bloody Mary for the win! After a stint in Milwaukee this Bloody Mary can hold its own. Strong and spicy!As for the brunch we had the omelette, frittata and Caesar salad ( with limoncello vinegarette). The lemon dressing was awesome. Portions were big and good solid flavors. Pretty good value for the area with quantity and quality.

SOLUTION:
positive