You are provided with a user review of a restaurant. Your task is to classify the given review into two categories: 1) positive, and 2) negative based on its content.

Q: Given the varied but few reviews I had some reservations about bringing my teenager's 2000 Honda Accord here for struts/shocks, possible brake job, and LOF. However, the convenience of making an appointment online, current promotions, and location gave me the push to visit them for the first time. I am very pleased with my experience and the level of service. They reported that the brakes were at 6-70% but, as I already suspected, it needed a full strut/shock job at 4 corners. The avg for such is $175-250 a corner, and with all the promotions from them and the manufacturer, I ended up with labor, tax, etc at about $182 a corner, so it felt like a great deal. They were quick and communicated well. Lastly, they forgot the LOF, and were apologetic, but not a problem, we had some time before it was needed. However, thanks to Chris who followed up with a call and a generous offer to LOF for free. Also he mailed some 10% coupons. I'll be back, and appreciate the customer service, which really defines the experience. Let's face it, anyone can do an LOF. It is the service that makes me return. Thanks!

A: positive
****
Q: Very helpful. Another shop sold me bad equipment and they got me straight away. Great supplies and variety of stuff

A: positive
****
Q: The hotel is nice and comfortable, but the billing department is terrible. I needed an itemized receipt to be reimbursed by my job and I left the billing department 4 messages over the course of 2 weeks after they billed my card a week late for charges that I did not know that I would be billed for. I had to involve Starwood AND call and speak with the general manager before the billing department would send me an itemized bill. It was so frustrating....if you stay here, get a copy of EVERYTHING before you leave because clearly they don't know.

A:
negative
****