TASK DEFINITION: You are provided with a user review of a restaurant. Your task is to classify the given review into two categories: 1) positive, and 2) negative based on its content.
PROBLEM: Terrible. Made an appointment the day before to have a car towed from one location to another. It was the beginning of a holiday weekend, so timing was urgent to get there before they closed. After not hearing from them, I called them in the afternoon. He supposedly had trouble with his truck and was going to send someone else. Just got a call from the backup driver...he knew absolutely nothing and had just gotten an urgent call for a tow. He (the second driver) thought I was stranded somewhere. So now, after a no show, no call, it is too late for the car to be towed in time for anything to get done. Will never call them again...

SOLUTION: negative

PROBLEM: Had the worst experience there today when I tried to have a breakfast. The service was slow waited at least 30 min for my French toast and when it got there I pulled a long grosse hair out of it. I'm never going there again!

SOLUTION: negative

PROBLEM: Waited almost 20 minutes to print out 3 pieces of paper. I told the Store manager that the person at the print and copy needed help and that there was 8 people in line and he said that is normal. That is unacceptable and if a customer is brining a concern to a store manager he should help out or provide assistance if possible.I just left. Won't give these people my business anymore!

SOLUTION:
negative