We come here often because we live downtown. When this place opened it was great, good food and decent service. This morning it was packed and they could not handle it...there must not have been a manager because everyone was running around and the place was a mess. When we were finally seated I ordered my usual iced mocha. After 10 minutes our sever apologized for the coffe not being ready, as it was being made by Mark the barista. When I did get my coffee, thank god I stirred it up because there was a balled up napkin in it! I gave it back and Mark replied that he had just made it and it wasn't like that (like I had done it to my own coffee). He made a new one and rudely brought it to our table without even looking at me. To top it off he made the WRONG kind. I get it, they were busy and people make mistakes. A simple sorry or pretending like he cared would have made the situation better. The food is good but we've had too many experiences with mark and a few others there that we won't be going back.
Choose the sentiment of this review?
Possible answers: 1). negative. 2). positive.
1).