Problem: I was not terribly impressed with their food, but I will give them another chance because of their service. I ordered a Montana (plus loaded fries and a drink, $3+$2 upsize). It comes with whatever fancy name for beef they have, some crispy onions, blue cheese, and a strangely orange BBQ sauce. The woman before me ordered a Montana but asked for no bleu cheese. I did not make the same request. When I realized that I didn't see or taste any sort of cheese in my sandwich, I was pretty disappointed and brought it back to the pickup window. The guy at the window acknowledged my complaint, and instead of adding bleu cheese (which I later found out was because it was "melted" into the sandwich), he got a brand new sandwich made for me, free of charge (and some extra fries apparently). As I found out by taste-testing both sandwiches myself, they indeed were missing the cheese the first time. Just on the sandwich's merit, I would have given this place three stars because I would've liked more meat/filling and maybe a not so dry bun. Sad that these were both running themes at the festival today (see my Chi-Town Hustler review). The fries were good though, and the willingness to please the customer is important in any food service business. Big props for that.
How would this review be described?
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A: positive

Problem: We arrived yesterday..... FALSE ADVERTISING....... Room was dirty, only 1 elevator working, no hand soap, no comps or upgrades, NO COFFEE in room, no coupons, they "upgraded" us to the high roller ferris wheel view.....well its a parking lot with a somewhat view of the the ferris wheel. Then they gave us an other room closer to the elevator, with "no view" ...but the view of was better. ROOM SERVICE: ha it's a joke......its all from the restaurant upstairs but ONLY from 6am to 1 am so if you are out till 1:30 you are out of luck, and you are not allowed to order in ......but you can buy outside and bring it in. HUMMM? DO NOT RECOMMEND
How would this review be described?
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A: negative

Problem: so good!
How would this review be described?
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A: positive

Problem: I have stayed at the Nugget several times over the past several years as I like the Fremont experience over the Strip. The service over my stays have always been inconsistent. Over Memorial Day weekend 2013, I payed an enormous amount for a Spa Tower Pool View suite. It wasn't ready for check-in when I arrived, which was fine as they told me they would call when it was ready. They hadn't called by 5:00pm, so when I returned to the VIP check-in, the manager rudely told me that there were no guarantees on check-in times, and they would call me when the room was ready. I finally got to check-in after 6:15pm. I wrote off that experience due to the busy Memorial Day weekend. However, after my last visit on 6/13/2014, I think I'll to stay elsewhere. I booked a Gold Tower suite and it was a slower weekend, so check-in was no problem and the room seemed fine. I was only staying one night for a quickie trip, as I often do. But when I got up to get ready for my early flight, I was covered with bed bug bites. I had no time to contact management due to my 9am flight, but based on past reviews, I doubt it would have mattered.
How would this review be described?
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A:
negative