Q: negative

A: We stayed at the Luxor, we were charged a daily resort fee of just $22.40 (tax inclusive) per day. There is only wi fi in "public areas" 1/4 swimming pools is for "paid access only" 1/4 is closed without lifeguards. So the remaining two pools were very crowded. Parking is very far from any of the rooms. Prepare to walk at least a mile to your room from any parking lot. There are people in the lobby constantly bothering and badgering you to go see time share presentations. It was not a relaxing pleasant stay. I wont stay here again.

Q: negative

A: My boyfriend , Jonny, and I went to Silverado Steakhouse only because we were already at the Southpoint Casino for a comedy show. We had no idea what we were getting into, so we had no preconceived notions or expectations. I ordered the beef short rib. It was swimming in salty gravy with what I am pretty sure was boxed mashed potatoes (and again with lots of salt). Jonny ordered the filet mingon. He asked for medium rare, but it was meant to be rare. I say meant to be because it was all pink inside, but no blood! It was bone dry and again very SALTY! We then ordered the cheesecake. Jonny asked if the deserts were pre-made.. The waiter responded kind of shocked that we would even ask that. The cheesecake was most definitely pre-made. The plating was beautiful, but the cheesecake was hard and extremely cold! The garnishes of raspberries, blueberries, and blackberries were not fresh. The stick of mint chocolate was delicious, however. Jonny called a manager over to tell him about our experience. The manager seemed unfazed and comped one of meal items without us even asking, and the bill was still over $75 without alcohol.. Which leads me to believe the manager is used to these complaints. The food was terrible. The service, however, was better than most places. The servers were very friendly and personable.

Q: negative

A: I was here hosting an event for about 25 people. The rates were good but the hospitality, service and professionalism were not. The reservation desk employees were very nice, though. Dealing with the catering staff, everyone we talked to, including managers were downright rude. For as much money as we are spending here (20k), I expect stellar service. We were constantly told "no" and never given reasons, could never get a hold of staff to help us w our requests. "no." ICE! We are an easy going crowd and didn't as for much but when you can't get a hold of a manger on duty, time after time, it gets old. I'd never host an event here again. The conference room we reserved was disgusting. The table cloths were full of food, dirt and hair. They over charged us for everything- as well as having crazy ridiculous prices to begin with. Its like they don't care about us and when we did finally find managers and did complain, they laughed at us. Not only is the hotel a smoke pit, the restaurants were not up to par and half are closed during the week. We won't be coming back.

Q: positive

A:
I'm always down for the fish 'n' chips!