On 12/17/2014, i visited genghis grill for the 1st time. I dined at the Tempe Marketplace location with friends and family. Upon entering the 'food line' to determine my bowl size and select my food ingredients, i immediately noticed the vast amount of food and debris on the floor in front of the food selection area, which was certainly not a positive impression of my 1st visit. During the length of our entire dining experience, that floor area was never cleaned up. When selecting my bowl size an employee assisted but constantly inspected the bowls for cleanliness prior to distributing them to the customers and 'discarded' about 25% of the bowls on the 'clean' shelf. This made me uncomfortable because if the employee could not trust that the items would be clean, how could I? Reaching the food selections located in the rear of the display cases was actually impossible to do so while maintaining proper hygiene. Because of their location in relation to the plastic sneeze shield, most customers including myself had to actually duck under the shield and reach our entire upper bodies under the shield to reach the food items in the rear of the display cases. This made the food selection process very difficult because the height clearance did not allow for much room to reach the food items in the rear of the display case Many of the food items were in very low supply and we had to ask the employee to refill many of them, such as the spices, vegetables and sauces. I asked myself, 'Why aren't these items more constantly monitored by the employees to maintain proper food levels?' my food was cooked and actually delivered with some burnt remains from what appeared to be an unclean grill surface or burnt remnants of another source. I relay this information to you because i feel this location needs immediate attention and for the staff to be properly trained or retrained. I am very disappointed by my 1st visit to any genghis grill.
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negative

Im a fan of sunset station :) I have to admit I was a little sketchy on staying here for the first time. But the rooms are pretty big :) I like that the sink area and the shower/toilet is seperated. The beds are nice as well :) The negatives, the shower is not to my liking. I can see that they are using the shower heads that save on water usage, but it's set to low in the wall. I have a hard time trying to take a good shower :( Also the toilet sounds like its going to suck you in when you flush haha :) Another negative I saw was the lighting in the room. When I first walked in I turned on the light switchs next to the door, and it only lit the bathroom area. And it was very dark in the bedroom side. Had to scrounge to find the lights for the bed area. 2 switches next to the bed, a lamp in between, and a lamp on the corner by the window. I think the lamp by the window should be connected to the light switch by the door. Or atleast have another light switch by the entrance into te bedroom to turn on some lighting. Other the that it was great :) great facilitys like the bowling alley, the buffet, and the oyster bar just is the icing on the cake :) Looking forward to staying here again in the near future :)
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positive

The worst dining experience of my life. The wait staff was god awful. I'll never come back unless I plan on wasting 2 hours of my life waiting for mediocre frozen enchiladas. This place fucking blows.
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negative

For a low price you get a lot of food, specially if you buy off the luncheon menu. I haven't been disappointed once since I started eating here. The meals are affordable and I believe the service is very good. I've always been greeted with a smile and was given hot tea during my wait on a cold day when I asked for my order TO GO!
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positive