Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

My experience with the Fairmont Chicago Millennium Park Hotel was Terrible! I arrived exactly at my check in time only to be told my room would not be ready for another hour. I chose to wait patiently at the hotel bar and found myself again disappointed I sat for 15 minutes before the bar tender served me and the drink I received was warm. When the room was finally ready I was horrified to find hairs in the bathtub and mysterious spots on the bedding. When I called down to housekeeping the staff was very rude and maid who they sent up to change my sheets acted annoyed and muttered under her breath the whole time she was changing our sheets and cleaning the bathroom. After all this hassle I would normally expect at least a complimentary beverage but not only was that not offered I found even using internet at this location involved a rather exorbitant fee 13.95 for a 24 hour period. I was shocked having stayed at a variety of higher end hotels I have never once been asked to pay extra for my wifi access. Overall I was highly disappointed with my stay and will not be returning to the Fairmont Chicago Millennium Park hotel any time soon.

negative

i recently stayed at the amalfi hotel in Chicago and was very disappointed right from the beginning. the girl at the front desk was busy talking to a one of her friends and when i finally did get her to wait on me she was rude and seemed bothered to have to wait on me. the room wasnt at all what i was expecting. it was dingy, dirty, and just seems like an old hotel. just not what i was looking for in a nice hotel. seemed like the quality you'd expect from a cheap motel.

negative

Upon check in - the lobby was BUSY! I was tired and not feeling well from a tough road show. The Front Desk person I checked in with was so fast and so nice that I walked away from the desk smiling... that alone was such a great feeling. Every time I had any experience with a hotel staff member, I was so pleased! I have to say - service really is everything to me and I have to give this top marks for that. An added bonus was the location... I just think it is perfect for me. On top of that, I had a meeting down in the loop, but not quite sure how to get there - a person approached me in the lobby, asked if he could help me get to my meeting. I thought he was getting me a taxi - but no - he walked me to his SUV and drove me to the meeting, "just a free service from the hotel" he stated as we drove... really!!!! so cool! I haven't even talked about the Pump Room yet - great dinner, very professional service, and no attitude. I will return - just up date the rooms a little bit, thats all... the curtains need some help.
positive