Sentiment analysis: Not only is Bella Serrad difficult to find and far from mainstream Charlotte, but it was overpriced and underachieving. We went specifically for the chicken and waffles only to find the waffle maker broken. Shouldn't there be a backup? The chips were overcooked and the baked Alaska was more meringue and less cake. I was very disappointed. In addition, there was little ambiance unless you were sitting outside for the live music.
+++++++++
negative

Sentiment analysis: Haven't driven out to visit this dealer yet since I live in CA, but I've dealt with their online parts department twice. The first time was a flawless transaction; status updates, quick shipping, and excellent pricing. My second order had a near flawless transaction, but with superb customer service. The part I ordered was out of stock even though their online inventory said it was "in stock..." No problem, because (I believe it was Steve) went out and found the part in stock at a different dealer, got it from them and then sent it out to me ASAP; I can't recall a time an automotive shop/dealer has done this for me. Then comes the shipping company; my package arrived damaged but Steve took care of the situation in a timely manner, kept me in the loop via email, and followed through with his promise. Definitely will do business again and give recommendations!
+++++++++
positive

Sentiment analysis: WAY overrated. Bland bland bland. Asked for extra cheese and I couldn't tell the difference. Servers are pre-programmed with no real zeal for the function. Yes the crust was thin, but it was too "crunchy" aka overdone. Don't understand the hype. This was the Palazzo location.
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negative