Detailed Instructions: Given an Amazon customer review, write a title for the review. The preferred titles are under fifteen words.
Problem:This was my experience. I bought a NEW product from a seller. When I received it and opened it, I found there's no Setup Wizard CD inside and no factory sealed labels on product. At that moment, I knew this is a used one but I paid by NEW price. After I checked with Cisco's engineers and they proved the one I received is not a NEW product from their database record. Of course, I filed a claim to A-to-Z team and returned it. Then I paid attention on seller's description for this router, I focused on NEW, FACTORY SEALED LABEL, etc. After I re-ordered a new one and followed installation CD steps, it works with my home's network without calling Cisco's tech support.
Solution:
Watch seller's description on this product