Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

Ex Input:
The staff recognizes you by name with excellent eye contact. The "welcome back" sets the tone for your stay. Flowers in the lobby and reception area beautiful. The house-keeping staff is terrific, helpful and prompt. Room service food was served hot and that makes a big difference too. Pump Room food was surprising tasty and impressed my clients. Well done!

Ex Output:
positive

Ex Input:
I was scheduled to stay at the Hard Rock in June, but had to cancel. I had booked the hotel back in January. When I called six days before my arrival date to cancel, I was told that I would be charged for my stay because I did not cancel seven days in advance. I told the customer service rep that I had never heard of such a practice, but she said, in a very smug manner, that I was told back in January. I honestly don't remember being told of the cancellation policy, but think it is a unprofessional practice to capture some additional dollars since it is not an industry standard to require a seven day cancellation policy when you book directly with the hotel. I, for one, will never stay at a Hard Rock hotel and will make sure that my friends and business associaties know of this unfair practice.

Ex Output:
negative

Ex Input:
The Talbott Hotel was very classy, professional, and luxurious. I loved how the staff was nice and respectful. I was treated like i was royalty when i was there, when in checked i was greeted by all of the people working behind the front desk and was offered a tour of the hotel. They took my bags and put them in my room while i was taking the tour and they even escorted me to my room right after we were done. This is a very nice and modern looking and their rooms are spacious and clean unlike other hotels in their area. I have recommended this hotel to all of my family and friends and would recommend it to anyone who is going to stay in that area.

Ex Output:
positive