Q: 80% of the workers here are very rude. Usually the female teens who are mean for no reason to customers. The condiment counter is dirty usually around night, which is kind of gross, but most of the time it's clean. The food is always so good. I haven't ever gone back to this location though, and don't really plan to because of the employees.

A: negative

Q: I guess I should have realized the only restaurant I could get reservations for in the city of Pittsburgh for light up night was going to at be a disaster. Well the four of us arrived for dinner at 8 as our reservations were expected but of course our table was not ready even though the restaurant had plenty of open seating. Should have expected the worse and got it. Sat down and ordered wine which took at least 15 minutes. Should have expected the worse and got it. Ordered four veal dishes then sat for over an hour waiting for our meal. When I inquired about the meals, after seeing tables round us served even though we were seated before them I got upset, wouldn't you? Meals finally arrived, ordered another round of wine, ate then asked for the check. Waitress arrived with check expecting us to pay full price. When I asked to see the manager she asked if something was wrong. After explaining that we were upset about the time it took us to get served she said would complimentary round of wine satisfy us? Normally it would but since I had to ask I asked to see the manager. NOT the most articulate manager since she explained she was a retired Avon representative I kind of knew why the restaurant is what it is. She also commented, well you know the customer is NOT always right! If your looking for a good meal and good service try the restaurants in Market Square and do yourself a favor and stay away from this place.

A: negative

Q: Had dinner here the first night I was in town. I've been hearing about the MEATBALL (note, singular, not plural) so much around the office that I HAD to find out what it was all about. Basically, it is a huge ball of meat (bigger than a baseball) that is made with kobe beef. In terms of meatballs: this is the best I have ever tried. Also had a seafood mix salad (came with huge chunks of lobster). Then came the entrees: chicken Marsala and the sea bass. The chicken Marsala left little to be desired: came with spinach and mushrooms and very thin pieces of chicken, topped with a very light rendition of the sauce. The sea bass was also very, very delicious. The skin was fried perfectly: it stayed together on the plate and just melted in my mouth. Comes with a small side argula salad which was pair very well with the fish. This is definitely on the pricier side. Also, take note: this place can be a bit loud (we sat inside) but I'd definitely be coming back to have the Meatball again. Perhaps I'll try the balcony next time which faces T.I. and their pirate/syren show. Tip: if you stop here, you would do yourself a disservice if you did not try their MEATBALL!

A: positive

Q: Eh not impressive at all, All the hooplah and hype about their frozen hot chocolate is for nothing go make yourself a hot chocolate and make it cold, add some milk and blend it. Sorry Serendipity!

A:
negative