Problem: What would be an example of an negative (OPTIONS:
- negative
- positive) review?

Answer: OK, this will be a long one as I am furious over Big O! I just left there 15 minutes ago so this is still fresh in my mind. Last week I made an appointment in person to schedule a front end alignment and to have some straightening cams (bolts) put in to correct some issues. Today (Sunday August 11, 2013) I went in at 10:05am per my appointment time. The assistant manager German stated that it would be about an hour to get it done and quoted me the price. My first problem (minor) was the supply fee of $16 for rags and cleaning stuff... what? I am paying separately for their stores supplies, are you kidding me! As a business owner purchasing supplies is part of your business costs and I would never pass that on to my clients let alone say "Hey, I am charging you for my supplies!" After a 100 minute wait (just over an hour and a half) I got up and noticed that my car was parked outside and questioned why I was not called up to pay as I had other things to do in my day. German stated that my ticket was hanging and was next. In other words my car has not been touched the whole time I was there. I asked what was the point of an appointment if I am treated like a walk-in! He did not have an answer for me and I am perplexed why I was not informed of the delay after being told it would be about an hour. I just sat there thinking my car was being worked on. What puzzles me is that I saw my car on the hydraulic lift a few minutes after getting there and then was told by German that there was a truck in front of me. Again, what was the point of making an appointment? Needless to say I was furious that MY time was not valuable to them as I had other places to go that day. Offering me a ride home was not the solution. This is the typical Corporate mentality that I can not stand! There was no consideration for my time and the nickel and dime on supplies was an insult to my wallet! I can see now why most of the Big O tire reviews are two stars or below. Should have went to Yelp before I went to Big O tires. In addition when I asked the manager for his card he said that he did not have any (very strange). When I asked him to write his name on the Big O tire envelope he said he would not because he was with a customer nor would he tell me his name. As a manager he should be re-trained on how to handle disgruntled customers as NOT giving your name is not a best practice! I will never go to or recommended Big O tires. Discount Tire has the better reviews and that will be my next stop when I need tires. As far as front end alignments I will support local community shops with good Yelp reviews. I will also send a copy of this to the BBB who will send a copy of that complaint to Big O tire corporate office. I don't waste my time with corporate phone transfers to other departments. I doubt very much that dealing with corporate directly would make any difference hence this Yelp review and the BBB. If you are a potential customer reading this review I would steer clear of Big O and find a better shop to service you. As a business owner myself I would never treat my client like this. It is because of this that I have a 4.75 star rating on Yelp with 32 reviews!

Problem: What would be an example of an negative (OPTIONS:
- negative
- positive) review?

Answer: DO NOT GO HERE! The only reason l am even giving this establishment 1 star is because their customer service is good. Stan and his wife as well as other staff are really nice but that's about as far as it goes. l took my car in because it was idling rough, no error codes were coming up but after a visual inspection they suggested l change 2 axels and transmission clips, l knew one axel was bad but the other was only the boot (dealership told me a week or so before) l told Stan only the boot was bad and have me a $50 discount for that side (l should've run then) l just wanted my damn car fixed so l agreed on $750 for the work. Work was done in a few hours, and as l was picking up my car there was a lady in the lobby who was CRYING telling me she had been back to them numerous occasions and each visit was more and more money (alluding that they were either intentionally causing more problems or didn't know what the hell they were doing) she said she came in for minor issues and ended up having to take out a loan for like 3k to fix everything that kept going wrong. She told me to never come back if l had a problem, WELL the next day as l was driving to work every light on my dash lit up and smelled like fire. l was on flamingo and LV blvd NOT where you need to break down but fortunately l made it to work. Called Stan, his wife answered and told me to bring it back in. l decided against that, took it to my dad's mechanic and he figured out it was the spark plugs and head gasket, if Aamco would've taken a look under the hood and seen the plugs and coolant and oil he probably would've figured that out. Basically l wasted nearly $800 because of these idiots, funny thing is they had some type of plaque from Aamco for great customer relations LOL l don't know if that was years ago or something but based on the yelp reviews and the lady who was crying in the lobby their customer relations may have gone downhill

Problem: What would be an example of an positive (OPTIONS:
- negative
- positive) review?

Answer:
Storytimes are usually excellent, and they have crafts afterward. The Clark County Library System is amazing in and of itself, not just limited to this location. I love that I can go online, find a book and request it from any library in Vegas, and it'll be delivered to MY local library so I can pick it up. AMAZING! They have a lot of perks, too. A quiet study room (which is actually very quiet despite being next to the kids section...once that door closes, no sound comes through), and you can reserve private study rooms that are also very quiet. Lots of places to setup your laptop and just work work work, complete with free wifi and outlets to plug in your dying laptop right there on the tables. Very friendly staff too. Self-checkout stands and easy, automated return system.