Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

[Q]: The location of this hotel is excellent. The hotel itself is not a 4 star like they say - in my opinion. The room decor is horrible (probably more European than I am used to) and the room is small and furnished like an old apartment. On the upside, if you want to stay in a great location, feel safe, and can put up with some aesthetic issues and can get a great deal then this will work. I prefer Westin or Marriott...something that you can count on.

[A]: negative

[Q]: After arriving at the Sofitel Chicago Water Tower hotel I was greeted with rudeness and snubery. My room reservations had been double booked, and instead of the suite I expected, I was given a much smaller guest room. Instead of having a concierge I had cockroaches. The dining left me wishing for fast food. The bar left a bad taste in my mouth with the cheap liquor and hot beer.

[A]: negative

[Q]: The Intercontinental Chicago was not as great an experience as I was expecting it to be. When I first arrived the front desk staff could not find my reservation in the system. They then tried to make me book a higher paying room. I ended up having to ask for the manager, who conveniently was able to locate a room for me with the same rate. I was expecting top notch service and class but apparently those services are reserved for the elite. I was not doted on as I should have been and found that I had long wait times when I placed an order with room service or needed the concierge. For the price I was paying to stay there I would have thought there would have been more of a catered and personal touch to the service.

[A]:
negative