How might one describe the sentiment of this review?
I think yelp is for people who complain but i would just like to put these people on blast. I rented from hertz online got the shuttle from the airport got my car right away because I'm a "gold member" and things were going well, I then was driving through the checkout where they check your license and print your contract and I gave the gentleman my license and credit card and he printed out my contract and returned my credit card and contract together but NOT my license. I should have double checked but I didn't realize I didn't have it back until I was about an hour from the airport. I'm not mad the guy didn't give me my drivers license back and I understand people make mistakes and it's not a big deal. Once I noticed my license was missing is when the problems started. I legitimately called the phone number provided on my reservation as well as online 20+ times and left multiple voicemails. I did not get a single person to answer or call me back. I only rented the car for the day and really needed to locate my license because I had to show identification for my flight later. I ended up calling a hertz in a different state where they actually answered and took down my information. They also informed me that they could not get a hold of anybody and wished me luck. I went back to the airport and informed the first person what happened. He got me in contact with a manager where he went and looked for my id and couldn't find it. While he was looking I called them and watched 6 employees not answer the phone. I have tried to call multiple times a couple days later to see if my license turned up. Of course no answer. Do not use this location. I paid 150 for a 4 hour rental and a lost license. Learn how to answer a phone....Pick your answer from:
(i). negative
(ii). positive I think the answer is
(i).