Problem: What would be an example of an positive review?

Answer: For a gal who's not a huge fan of red meat, Five Guys has made a burger lover out of me. I've been to two locations - the one on Val Vista, and just yesterday I visited the new one in the food court at Scottsdale Fashion Square. Both have been awesome! Like I said, I'm not normally a burger eater. But my boyfriend is a Five Guys fan, and his son has recently developed a taste for cow. So I decided to be a good sport and give it a try. I have to say, one of the things I love most about Five Guys is that you can get any & all toppings added for free. Yep, FREE. Now, the burgers aren't exactly cheap, but still, free toppings are a nice perk. The place is very casual - you order from the counter, and they call your number when it's ready. I ordered the "junior" cheeseburger, which was pretty darn big! The regular burgers have two patties, so make sure you're really hungry if you order one. I added lettuce, ketchup, mustard, mayo, grilled onions, and pickles to mine. Yum! It's a good thing they wrap the burgers in foil so you can unwrap a little at a time - the toppings fall out otherwise! We got fries the first time we went, and they were awesome, but this time we knew we probably wouldn't have room, so we just stuck with the burgers. In summary: the buns were soft, the meat was perfectly cooked, and we all left with full bellies and smiles on our faces. For a simple burger joint, you can't ask for much more than that. :)

Problem: What would be an example of an positive review?

Answer: I'll start off by saying that I'm not a seafood fan, so I don't eat most sushi, but I love the Green Chili rolls they serve here (probably not available in Japan!) I come here a lot for happy hour, and enjoy the $5 Saki Bombers, as well as dining outside near the fake lake. Always a great start to the evening...

Problem: What would be an example of an negative review?

Answer:
Great tea and chicken chimi, unfortunately it stopped there. First of all the seats are horrible and pitch you forward causing you to have to put your feet up on the table rail to push yourself back onto the seat. We got our drinks, ice tea for both of us, very fresh brewed tea. As a matter of fact, some of the best ever. Then the guacamole came out...not bad but nothing great, wouldn't get it again. Next came the entrees. Chicken chimichanga, Spanish rice, guacamole, black beans and lettuce & tomatoes. Let's go down the list. Chicken chimi: excellent. Spanish rice: inedible. Guacamole: had gone bad, why on the same order one is good and one is bad is beyond me. Black beans: under seasoned, didn't eat 'em. Lettuce & tomatoes: didn't even try it, got one piece of lettuce with a bite of chimi and it was sour. Now on to the staff. Our waitress was adequate but the wait staff and bar staff on a whole stood around and talked way too much to each other. One of the cooks did little more than talk on his cell phone while waiting on orders. The girl working with him had to literally yell at him in order to get his attention so that he would work. I won't be going back. If it weren't for the chimi I would have given 1 star. Update: The assistant manager contacted me and offered coupons to come back or refund my money. I couldn't bring myself to get the coupons to go back nor could I justify getting my money back because then I would feel obligated to go back. No change to my rating, I just thought it fair to let others know that they do seem to care that they get bad feedback.