Problem: What would be an example of an negative review?

Answer: Let me start by saying, I have not had a problem with the staff. I have seen Dr. Deem and really liked him. He is very down to earth, understanding, knowledgeable, and comforting. I would highly recommend him as a primary care provider. I have also seen a few nurse practioners here in other departments that I have liked. Unfortunately, my biggest problem is with billing. What I have learned by working in the health field is that most people do not understand billing and health insurance and therefore often times get overcharged. I have only been to Christie Clinic a few times, but I seem to have a billing issue every time I go. My first appointment I had was a preventative annual physical which should be billed as such in order to have the appointment paid at 100%. There also should not be a co-pay for preventative physicals according to my insurance. However, instead of billing it as an annual physical, Christie Clinic seems to only bill as medical office visits. There is a big difference between the two especially when it comes to payment. I have tried to call to resolve this problem, and all they told me is "you probably said something during the visit that made it an office visit instead of a physical." Something I said? Really? Even the labs that the doctor ordered for me were labeled as "preventative screening." Even when the doctor entered the room, he said "You're here for an annual physical right?" Yet, apparently I "must have" said the wrong thing during that visit. The other separate issue I had is I went in for an annual pap smear last year. Which was also supposed to be paid 100% because it is preventative screening. Well first of all, the doctor billed the reading of the specimen on a separate day from the actual visit. Therefore, (according to my insurance) it looked as if I made two visits in the same week and therefore my insurance only paid for the first date that they used for billing. If they were billed on the same day like they should have been, I would not have had a bill. On another visit, I had some lab work that came back abnormal. I did not get a phone call, a letter, or any type of response from the clinic, letting me know of my abnormal results. I did not call them myself because they told me that I would not hear back from them unless there was a problem. Therefore, I thought everything was fine. Not only did I not know of a problem in the first place, but they decided to do further testing without even notifying me first. They did further testing on the specimen without my consent. The only way I found out about this further testing and initial abnormal result is from the bill I received 9 months later. Yes, 9 months later. When trying to discuss the bill, they told me that the bill was final and there was nothing that they could do. Not to mention, if you ever ask for paperwork with the diagnosis codes on them, a good majority of the time Christie Clinic uses diagnosis codes for what they are trying to rule out. For example, when trying to rule out multiple sclerosis, they actually DIAGNOSE you with multiple sclerosis even when it has not been confirmed by testing. That's a pretty serious diagnosis if you ask me. I have seen it done with other things too such as myasthenia gravis, pneumonia, seizures, etc. Good thing insurances are not allowed to deny you coverage based on pre-existing conditions anymore...

Problem: What would be an example of an positive review?

Answer: Came here on a Sunday night during Happy Hour. We were pleasantly greeted and escorted to our table. The hostess informed us we were in time for Happy Hour, so we scanned the menu to see if anything caught our eye. Man oh man is their HH menu extensive!? I was blown away!? We settled on a beer and strawberry margarita. Beer is standard, good as always; as for the margarita, that could be deadly and dangerous. It is so perfectly blended that you cannot taste the tequila. As for munchies, we were given an endless supply of chips, salsa, and refried beans. Yum. As for our entrees, they were ridiculously good. We both live in San Diego, so our standard for Mexican food is relatively high, but I would come here in a heartbeat, if in the area again. We ordered a beef chimichanga and a chicken enchilada. Both were delicious and flavorful, especially the chicken. Neither were dry either. The portion was just right too. Not something you would share with someone else; if you took any home, it would be a VERY small amount. The service was excellent, above average I would say. The food was spot-on. I hope this place makes it. It's a hidden gem if you are looking for somewhere off the strip to relax and enjoy.

Problem: What would be an example of an negative review?

Answer:
The worst show ever. Might be good for kids. Don't waste your time and money here. 90 min show and half of it is just silence. Very boring