Problem: Staff (besides assistant manager) is completely incompetent. The last few times I've been there, I have waited an absurd amount of time either to pay for my food, or receive my food. Not because there was a long line, just because the person who was supposed to do it was distracted doing something else. One time the cashier took a 5 min long phone order instead of helping me (which would've taken 30 seconds), dropped the phone, then started doing drink orders! Never even came back to the register or apologized for the wait. I could've ran out with my bagel without paying! There are some serious communication issues at that store, and the staff needs some serious re-training. Plus it's safe to say I'm never coming back here again. Which is a shame, because it is so much closer to my house, and I love their bagels. Get it together!
How would this review be described?
++++++++++
A: negative

Problem: If it was possible to give negative stars this place would definitely be in that category. This place has gone so far downhill in every category over the past few years it makes me wonder why anyone would stay, play or party here. Customer service is basically non existent. Nightlife is horrible. Daylife, pool parties are a joke. Ever since that stupid show aired the pool parties are the most least desirable in Vegas. The rooms are garbage. AC is horrible. The drinks are overpriced and so is the food. If you are planning to stay in Vegas I would highly recommend staying somewhere else.
How would this review be described?
++++++++++
A: negative

Problem: I was promised a free comp from a host. (Shane) He never made the reservation. Long story short, the host on duty tried to charge me $199 per room, (2 Rooms) when the online rate was $79.99 and I was supposed to receive a comp. If your a player, stay away from this casino. Shane's boss wasn't much better. (Jose) He did little to correct the issue. These guys are a bunch of clowns.
How would this review be described?
++++++++++
A: negative

Problem: I have to disagree with the negative reviews. Nicole was a great help in planning my sister's Bachelorette Party over Memorial Day Weekend 2011- one of the busiest weekends in Las Vegas. During our email transactions she was always prompt and professional in responding. All our dinner reservations were as requested. There were only two glitches over the weekend: one was our 1 hour wait for the limo pick-up for Men of Sapphire due to the ridiculous traffic on the strip. This threw off our schedule to meet Nicole before midnight at Haze Nightclub, but she took care of everything and escorted us into the nightclub without a problem. We actually felt so VIP since the line for the club that weekend was 5 miles long and we bi-passed it all. The second glitch was not being able to have complimentary entrance to Liquid due to a last minute performer.... BUT it does say in small print that these type of things can happen. Nicole was very proactive in offering other dayclubs we could enter at no cost. She was always available via cell or text when I needed her. Our overall experience was great and we couldn't have done it without her. To make things even better, a few days after I got home, I recieved a nice hand written note from her... WHO TAKES THEIR TIME TO WRITE SOMETHING OUT THESE DAYS... shows how devoted she is.
How would this review be described?
++++++++++
A:
positive