I moved to Vegas a couple weeks ago and began seeking a good furniture store. I saw an advertisement for RC Willey and decided to drop by, even though it was a little out of the way in Summerlin. They have a pretty big selection of furniture, all of which appeared very sturdy and well-built. The salesman my family and I worked with was very nice, making recommendations and helping us choose furniture. Once we bought furniture and had it delivered, delivery came on time and was very efficient. The first delivery included a book shelf, but the pegs were missing. No problem, they said, they'd place an order and send it out to us. One week later, no pegs and no call to tell me when they'll arrive. Honestly, how long does it take to get a few shelf pegs?? The second delivery included two desks, one of which was mine. The set-up was fine, but the delivery guys didn't take the styrofoam out of the drawers. I managed to fight my way through two of them by breaking the styrofoam and forcing it out, but the third drawer would barely budge. I had to schedule someone to come out and open it. He did manage to get it open, but left a huge styrofoam mess. Having just moved here, I only had a hand vacuum, which took roughly an hour to clean up. I feel that after spending $800 on a desk, I should be able to simply enjoy my desk. I'm still waiting on the pegs. Between the three couches, four desks, two dressers and smaller items, I can say that the furniture is good quality, but the customer service falters once you leave the store.
How would this review be described in terms of sentiment?
pick from the following. (i) negative; (ii) positive;
(i)