Problem: What would be an example of an negative review?

Answer: Unbelievably bad customer service along with haughty snobbery. I will never recommend this chain or shop here again. A dear friend of mine is getting married in Las Vegas and she found bridesmaid dresses online through their website. The bridesmaids are located in three different states. I took a trip to Las Vegas to try the dress on and place my order. My first experience was the snotty clerk that looked me up and down and pulled a size 10 off the rack for me to try on. I am a standard size 8, sometimes a 6 and was a bit offended that she didn't ask me my size but handed me a size 10. I walked into the dressing room and slipped on the dress. When I came out of the dressing room the clerk was no where to be found. My friend and I discussed the dress, color and fit and how it would look on the other bridesmaids - still no clerk to be found. I went back into the dressing room to change back into my street clothes... still no clerk. What I realized later is that Alfred Angelo must size their dresses such that the purchaser has to buy a larger size therefore resulting in plus size up-charges for those ladies who are slightly larger than I. So, once you reach a size 10 in "real" sizing, it's an Alfred Angelo size 12 and there is an additional fee tacked on; reverse vanity sizing. But, back to my story...It took over an hour to make the purchase. The computer system didn't work properly. I had to sign a contract that was several pages long and when I decided to actually read the contract and ask questions about things like the additional rush fee and the shipping charge to have it sent to my home in Utah the clerk couldn't answer my questions and kept having to bring over the manager. This was January, the wedding is in May, and I was charged a rush fee. Unbelievable. So now it's April and a clerk left me a message to inform me that my dress had arrived at the store in Las Vegas. It took me three phone calls to reach someone and to get a call back to tell them that I had written on my contract the address in which they had agreed to ship the dress to me in Salt Lake City at no additional charge. The clerk argued with me that their policy is $20 shipping. I asked her to pull up my contract, it was hand written on the bottom and signed by me and the store manager. She couldn't manage to do that and had to call me back. Honestly, I don't understand how a store/chain like this stays in business.

Problem: What would be an example of an negative review?

Answer: Good that it is pet friendly with no extra fees. Bad in that if you need working internet access for work or pleasure. Free wi-fi works maybe 2 minutes before it is down again so you better type fast and have nothing REALLY important to do otherwise (as staff will tell you, there's a Kinko's across the street or you can try to access the neighboring hotel's wi fi). Plenty of excuses from staff and phone tech support. Someone "accidentally" drained the pool, so that was out of commission as well. Continental breakfast was fair. Not the worst, not the best. If you are a meat eater expect sausages with plenty of bread filler. Room was clean and pleasant enough although somewhat dated. Interesting that the lq.com site says that it's "newly renovated". What was it like before????

Problem: What would be an example of an negative review?

Answer:
Do not like it after remodeling. Looks like someone's living room, not very well put together.