Q: The food was good, however I was very dissatisfied with the service. I ordered for delivery (moving day...we needed sustenance), and although we are well within the distance (a little over a mile away) they advertise as their delivery radius (I wanna say 4 miles?), their delivery service "doesn't deliver to McDowell." Really?? So, whatever, I went for take-out and checked-in for the 10% discount. However, when I arrived, there was no freakin parking on the street they are on, and no parking available for almost a half mile. (We are new to AZ; we don't know much at this point.) Again, whatever, we're freakin hungry. When I go to pick it up, the check-in code on my phone isn't working, and apparently they can't figure out how to just give a 10% discount. (My phone showed I checked in, but the code wouldn't come up.) Seems the owner is super cheap. I mean, giving me $5 off and having a chance for a return customer seems like a better way to run a business than pinching every penny from the customers. I will not return. This review is more about frustration with poor management than the employee who helped me when I picked up. She was kind and seemed afraid of what the boss would do if she gave a discount without a code. Seriously, give the customers and employees a break.

A: negative

Q: Wow, just wow. I'm sitting here with the worst tummy ache from eating at Tortilla Factory last night. I really wanted to love this place but the only thing to love is the patio and the sweet, albeit late servers. My friend D's veggie quesadila came...it was microwaveably uninteresting. My steak dish -Carne Del Fuego I think, never came, and when I asked to cancel it, it was brought out and unfortunately prob the worst concoction of flavours I ever tasted. It was as if someone chewed some meat up in their mouth, spit it out on my plate and covered it in warm honey mustard. It was reminiscent of spaghettio's. Sorry Tortilla Factory, I really am...and if I didn't have such a headache I might wax more poetic about the atmosphere. Bottom line, order some wine and soak in the beautiful patio. That's at least worth a few stars.

A: negative

Q: I've been to this locations tons of times before and never had a problem, always had good service and food had been perfect. Tonight unfortunately wasn't the case as my boyfriend and I decided it was a good idea to go in and have a appetizer night (Our usual onion sting and triple dipper to share) at around 8:30. We were seated quickly and was approached by a waiter within the first 5 minutes of sitting down. We decided on our drinks and I was given a regular lemonade instead of the usual strawberry lemonade my boyfriend had ordered for me. The waiter was soon back to change that when we pointed out the small mistake. We ordered our food (triple dipper with regular big mouth bites, potato skins and honey chipotle crispers and our onion strings). Didn't see our waiter for a good 10 minutes after that until he bought my boyfriend another drink in which he soon hurried back away from our table and on to the bar area. Another what seemed like 15 minutes passed and our food finally arrived, put on the table and the waiter was gone once again. Unfortunately we received the new guacamole big mouth bites (We don't eat guacamole), potato skins were warm in the middle but beginning to go cold on the outside but the crispers were hot enough to actually have to blow on before eating. The onion strings were kind of cold and the batter was flaking off the onions (I've never had this happen before?). We waited a good 5 minutes for our waiter to come back and check on us to see if everything was ok but he never arrived. After 10 minutes we decided to start eating what we had as we were very hungry to begin with. We didn't see our waiter again until he came over to clean up our plates and give us the check. I'm not one to normally complain but we didn't really have a chance to complain to start with tonight. The waiter was very bland and didn't really want to deal with us to begin with, never took the time to listen to our complete order or check in on us. We had cold-ish food and just wanted to leave once the check came to the table. I will probably have to keep close to home from now on and eat at the surprise location, I know what kind of service I will be receiving from there.

A: negative

Q: Nice folks but the water softening system has a CAM/Piston that fails often. Unless they change that I would not buy this unit.

A:
negative