Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

[Q]: I have stayed at the James a few times, it is my go to hotel in Chicago. This last trip makes me think it is time to start looking for other options. The Good: Location is awesome, just off Michigan Ave, Trader Joe's across street for some healthier snacking. It is a great location, easy to walk most anywhere. The door staff are very friendly and helpful. The overall feeling is modern, upbeat. Turn down service with cookie is nice. Free Wifi (which worked to varying degrees throughout stay) The Bad: They claim to be a 4.5 star hotel, which to me, means better then a 4 star and online with a 5 star (without a pool). They used to have Kiehls toiletries and now have "Harmony" brand. Additionally, they now have the large bottles attached to the wall which you get to share with the other guests that stayed in the room before you. It is what I would expect from Holiday Inn or my gym, but not a 4.5 star hotel. I asked about the switch (mainly because when I booked they still had Kiehls in website description) and they claimed that the reason they went the communal bottle route was to be "green". That is hard to believe, as it's not like the hotel is making other efforts to be green (they still have incandescent light bulbs, housekeeping leaves the lights and radio on when they do turn down, they don't recycle in room, etc). They are obviously trying to cut costs, and it shows. More: the rooms are in need of some updating, they are looking somewhat tired. My third floor room was quite loud with the motorcyclers trying to prove their manhood out front (not their fault). Don't take the stairs (as the stairwell is straight out of horror movie), even though the wait for one of the two elevators might be awhile. The phone staff was fairly rude (granted, they didn't like me questioning their toiletry change). I feel bad giving such a low rating, but it really did not come close to my expectations (from previous stays there). I will start trying out new hotels in the area.

[A]: negative

[Q]: My stay at the James Hotel in Chicago was fantastic! The hotel was clean, modern and everything I had hoped for. The staff was fabulous and went above and beyond all of our expectations. All of our needs were more than met and I will be recommending this hotel to all of our friends and associates.

[A]: positive

[Q]: We have just returned from a week at the James Chicago. The hotel is fabulous, very chic and chilled. The service is beyond compare. Check in and out were swift and painless. The Concierge service is also super efficient having located an excellent hair salon and a couple of fab restaurants for us during our stay. The hotel restaurant itself is rated 5 in the top 10 in Chicago - voted by Chicago residents. We stayed on the 14th floor with great views of the city. The room (a deluxe king) was equipped with a great selection of cocktail making lovelies, hairdryer, safe, tv, robes & slippers, a very interesting selection of minibar items (one of which was a real surprise!) including crisps/snacks a first aid kit and an umbrella! We also had a spotless and elegant bathroom with Kiehls products and a cosy little dining area. The ipod dock/CD/radio and complimentary chillout CD were a nice touch and husband liked the enormous plasma tv. The super comfy bed ensured a good snooze and complimentary WiFi allowed us to plan our next day's activities from our bedroom. We were so busy touring around the city we didn't get an opportunity to use the gym or the spa - both of which looked fab. The bar/lobby area is a haven of civilised tranquility with smooth music playing in the background to help you chillout that bit more. Staff are attentive without being fussy and a good selection of drinks and bar snacks are available. The barman mixes a mean mohito ! This hotel is full of nice little thoughtful touches to make people feel welcomed and cared for e.g. The Virtual Tuck In service - basically a couple of PCs with webcams to allow people to say goodnight to their children when they're away from home on business. Also the dog biscuits and water outside the front door for our furry friends. Next visit to Chicago I'll definitely be staying here and wouldn't even consider an alternative if The James can maintain these standards.

[A]:
positive