Problem: This place definitely was a nice surprise. Best way to describe it is "Hidden Gem." Stayed in a studio with my fiance for 3 memorable September nights and I'll definitely consider staying again on future visits. It starts off quite nicely with a limo picking you up at the airport and a cold bottle of Voss as you make your way to the Monte Carlo (which despite so so reviews was a pleasant surprise in it's own right). We entered the VIP service area and had no problem getting an early check in along with free wine, water, and coffee. The valet (very personable) escorted us and our bags to the 32nd floor. You step off the elevator realize it is going to be a really cool place to be. The suite assistant gets you started with a little Q&A about Hotel32 and what it offers, then if you are like us you gravitate to the private lounge that offers amuse bouche style breakfast and dinner selections along with free water, coffee, and soft drinks. They seemed to be themed from the restaurants within the Monte Carlo and were actually really good. You can also order adult drinks in the lounge which are not free but that's to be expected. One suggestion I would have for the Monte Carlo on that front is have the same free selection of wine they offer down in VIP services within the Hotel32 lounge as well. Another suggestion provide the option of having your fridge stocked in the studio rooms like they do in the upgraded rooms as well as the espresso maker (guess that's why it is called an upgrade). The elevators are a little bit of a bummer as well. The two that have Hotel32 on them give you the perception that they are exclusive but anyone can ride. Hotel32 guests have to enter their key card into a slot that allows them access but any guest or non-guest for that matter can ride up to the top floor if the card has been used. We actually had a confused old drunk ride up and get off on our floor, and not to be snooty but he did not belong. So besides these few annoying items Hotel32 was awesome and if not for the above mentioned blips I would have given 5 stars. I'd also like to say again the Monte Carlo is really not close to as bad as some of the reviews I've read about it. I've never stayed in their regular rooms so that could be the reason, but the hotel/casino itself was clean, had great access/location, and had a good selection of shops and eats (The Pub was great). We did not want to leave!!!
How would this review be described?
++++++++++
A: positive

Problem: I told the server I am a vegetarian and she immediately introduced me to Steven (the chef). Steven took his time showing me and my other half around the entire buffet, calling out all of the vegetarian and vegan choices, noting his personal favorites, and giving us tips and tricks for how to best attack the buffet. AMAZING. I have never gotten service like that ANYWHERE. The veggie options are plentiful, including lentils, maple squash with almonds and cherries, 4 fabulous salads, polenta cakes, pasta and pizza (obviously), tomato bisque, an Asian stir fry, I could go on and on and on. Five stars for making a vegetarian feel loved in a land where crab legs typically reign supreme. I don't remember the buffet being this veggie friendly 2 years ago, but I believe that was right around when Steve Wynn went vegan, so maybe the appropriate menu expansion hadn't been completed yet.
How would this review be described?
++++++++++
A: positive

Problem: Had to dock 3 stars for the following reasons: ---Took at least 1/2 hour for our order to be ready when we were told that this would be only 15 mins. max. We did not order a lot, nor anything extravagant. ---The entree they were correcting (which they said was the reason why it took so long) was the wrong entree. Couldn't take it back as it was a "to-go" order, so by the time we got the whole order home, it's a done deal. ---The noodles on the pad thai tasted old. ---They forgot the ice coffee I ordered, which was only included after I reminded them. Reasons for the 2 stars: --Staff was friendly. --Pineapple fried rice was good and tasty. I would probably try another Thai place before going back to this one.
How would this review be described?
++++++++++
A: negative

Problem: My first 1 star. I got the teriyaki chicken cause I find this dish hard to mess up... they messed it up! It was bland, the sauce was literally right out of the bottle and the rice was dry. This place would have gotten a 2 star if it didn't reek of raw sewage. Yes I ate there anyway... I was starving and my bike was overheating. Not one of my best decisions but one I will have to live with. I will not go back... ever! Kind of what you should expect from a place called China Joe's.
How would this review be described?
++++++++++
A:
negative