What is the sentiment of the following review?
This restaurant had the most laughably bad service I had experienced in Vegas. Here is the setup: * large group (10 of us), all local, all foodies, all hungry, but all in a good mood. * great environment, table, music. Here are the problems, in chronological order: * 1/2 empty restaurants should never take that long to seat someone with a reservation. 6-7 minutes. and 1/2 empty is generous. * Look, I lived in Spain for a while so I understand Tapas culture. But menu items showed up so randomly and so far apart that you would almost assume they forgot about us or served other people our food. * They brought us 3 dishes we did not order. Then they re-brought us the same dish (the 1st of the 3) 5 minutes later as if to say "going twice......" Is this an auction? * The silverware was cleared, in preparation for what we thought was coffee and dessert time. Instead, they brought out more of our food. Coordination / chaos. * The server then asked if we wanted to keep the food out there, and we asked them if they noticed the missing silverware. So they were a bit matter-of-fact and humorless as if this is normal course-of-business. "OK, do you want me to bring silverware back so you can finish your last 2-3 courses?" * After turning down the final plates post-silverware clearing, we were presented with dessert menus and set up with dessert plates and coffee cups. We each ordered dessert. Then the manager came by 5 minutes AFTER ordering and said "we are sorry, the kitchen is closed. We didn't know you would be staying so long." Some restaurants deserve a second chance. I used to work in the service industry, and I know that sometimes you can't do anything right. This was just one of those nights for them. But it was a complete disaster - and it was specifically MISMANAGED / POORLY COORDINATED. The place has promise, but would need a new GM and waitstaff that care.
negative