Problem: Read the below conversation. M: What's that book you just picked up? W: The sociology text professor Smith uses in his course. M: You had better read it if you want to pass the course. W: But it is too expensive. I simply can't afford it. M: How much does it cost? W: It costs 40 dollars. M: Did you check the used book section here? Maybe they have one. W: No, they don't. I have asked. M: Why don't you get it from the library? W: Are you joking? I've been trying for months and the book is always out. There are more than 45 students in the course and every single one wants the book. M: Listen, you know my roommate, Henry, don't you? He took the same course last year and I believe he owns the book. I'll ask him if he'll lend it to you. W: Oh, Tom, that would settle everything. That's very kind of you. What would the listener say?

A: M: My pleasure.

Problem: Read the below conversation. W: John, just a few questions on your motivation. I know you developed your business with local people. What made you do that? M: Well, I've always tried to employ local people to help the local industry. But because we are not province of Spain with little unemployment, I have to use people from outside the area, too. W: What about management style? Are you a hard manager, John? M: No, I don't think so. I've got strong character and as a manager, I am strong, but when I need to fire people, I give them five or... ten more chances. W: And what's the future for you? What will keep you going? What would the listener say?

A: M: For business, well, a new vice president joined the company two weeks ago, so I can devote more time to customers and new products. And privately, I have decided to improve my quality of life. I am thinking of taking every Wednesday afternoon off. This means I can do some training courses, more relaxing activities.

Problem: Read the below conversation. W: May I help you,sir? M: Yes, please. I want to buy a personal gift for my brother. He's taking a trip to South America. W: Is he going by ship or by plane? M: He's flying. My gift will have to be something light in weight. What can you suggest? W: What about this leather wallet? It's made of crocodile leather. M: My sister has already given him one. I'd like something unusual. W: Here is a gift for the man who has everything. M: Oh,a folding toothbrush. That's a wonderful idea. How much is it? What would the listener say?

A: W: 3.

Problem: Read the below conversation. W: There is lot of food need to be prepared. I'm afraid I can't work it myself. What would the listener say?

A:
M: Why not find a cook to help you?