Question: Read the following article and select the best answer. Article: Book into the new prefix = st1 /AucklandHospitalat a typical hour, say 11 on a Saturday night, and you will notice changes in the way you are treated. Let's start with the blood sample taken from your arm as you are wheeled in the door. By the time you are through the security doors and into the emergency area, that sample could have been sent through to the lab by vacuum tube and analysed by a machine which automatically feeds a preparative result into the clinical database. Less than a minute after the sample is processed, the doctors can see the results through the monitors beside every position in the emergency suites. As you are being wheeled in, you may notice cameras in the ceiling. The hospital has spent $4 million on its camera security system to protect staff and patients. When you come to in the neighbouring Admission and Planning Unit, the clinician may be looking at all your records, x-rays and even documents sent in by your GP on a Compaq tablet PC wirelessly connected to the network by an 802.11 "WiFi" card. It's not ideal for viewing images, but it should be good enough for a bedside consultation . If the clinician needs to consult a specialist or your GP, the other party can see the same records from home or office through a secure internet connection. Dr Nigel Murray, general manager of the hospital building programme, said about $30 million of the $500 million budget for the project had been spent on information technology. Question: Which statement is not true according to the passage? - In order to protect staff and patients the hospital has spent $4 million on its camera security system. - About $30 million of the $500 million budget for the project had been spent on information technology. - The hospital has fixed many cameras in the ceiling to prevent the advanced equipment from being stolen. - Doctors in this hospital also use computer and the network to look at your case history.
Answer: The hospital has fixed many cameras in the ceiling to prevent the advanced equipment from being stolen.

Question: Read the following article and select the best answer. Article: High-quality customer service is attached great importance to by many, but actually keeping customers happy is easier said than done. Shoppers seldom complain to the manager or owner of a retail store , but instead will alert their friends, s, co-workers and even strangers. Store managers are often the last to hear complaints, and often find out only when their regular customers frequently go to their competitors, according to a study jointly conducted by Verde Group and Wharton School. "Storytelling hurts retailers and affects customers," said Paula Courtney, President of the Verde Group. "The store loses the customer, but the shopper must also find a replacement." On average, every unhappy customer will complain to at least four others, and will no longer visit the specific store. For every dissatisfied customer, a store will lose up to three more due to negative review. The resulting "snowball effect" can be disastrous to retailers. According to the research, shoppers who bought clothing met with the most problems. Ranked second and third were grocery and electronics customers. The most common complaints include filled parking lots, cluttered shelves, overloaded racks, out-of-stock items, long check-out lines, and rude salespeople. During peak shopping hours, some retailers solved parking problems by getting moonlighting local police to work as parking attendants. Some hired flag wavers to direct customers to empty parking spaces. This guidance completely got rid of the need for customers to circle the parking lot endlessly, and avoided the situation in which several customers eyed the same parking space at the same time. Retailers can relieve the headaches by redesigning store layouts, pre-stocking sales items, hiring speedy and experienced cashiers, and having sales representatives on hand to answer questions. Most importantly, salespeople should be good at dealing with different people and especially should be... Question: What does Paula Courtney mean by saying "...the shopper must also find a replacement" (Para. 3)? - New customers are sure to replace old ones. - The shopper shouldn't buy all products in one store. - Most stores provide the same kind of service. - Shoppers have to face the trouble of finding another store.
Answer: Shoppers have to face the trouble of finding another store.

Question: Read the following article and select the best answer. Article: My wife passed away a few years ago, and I went through the worst time in my life. I even wanted to kill myself. Just for kids, I had to continue to live and work as small-town doctor at my medical clinic in Hawaii. My kids had gone to live on the mainland, and I was alone. Then they asked me to have a family trip. On our trip, we turned on the TV at the motel and saw the second plane crash into the World Trade Center. Seeing it falling down, I said to my kids: "I'm going to Afghanistan". And a few weeks later, international Medical Corps sent me to set up 20 clinics in provinces where people had no health care. In these field clinics surrounded by frightening shoots or deadly bombs, we were eventually serving 27,000 patients a month in a very busy schedule. Tired and nervous, I gradually had a sense of achievement, a sense of purpose, and my depression went away. In the years to follow, I went to Indonesia after the tsunami, Pakistan after the earthquakes, Sudan after the civil warm and Iraq after more and more bombs. Each time after disasters one after another, hundreds of people were killed, wounded and many more had to flee. We once set up movable clinics in an area with 19,000 _ , and it was supposed to hold 13,000 originally. Flu broke out, one of the biggest killers of kids in refugee camps, and it spread like wildfire. Water and food were also serious problems. "Adventures or not?" I often asked myself. When my wife passed away, I thought my life was done. But in reality, it was just getting started. At the end of her life, she went unconscious. I held her head in my hands and told her of all the places we would visit and the exciting adventures we would have. I think about the moment many times during my "adventures". I didn't know how predictive those words would be.But I know that she is still with me. Question: Which of the following is TRUE according to the passage? - the doctor's wife encouraged him to work in foreign countries. - What the doctor said to his wife before her death became reality. - The doctor's adventures made him understand the love of his wife. - With the true love of his wife, the doctor started to change his life.
Answer:
What the doctor said to his wife before her death became reality.