Manager lied about completing work - then when I returned he completed half the job...read on for the whole story Saturday Oct. 29th I dropped off my '08 Toyota Tacoma for an oil change and tire rotation at approximately 9:45 am. As expected I received a phone call at about 3:45 pm (15 minutes before closing time) stating that my vehicle was ready to pick up. Upon arriving back at Fletcher's I noticed that my truck was still parked in the same spot that I left it. I regarded that as an odd coincidence and went in to get my keys. I stated my name and the make/model of my vehicle and keys were quickly produced for a Nissan. After a bit of fumbling through the drawer the keys to my Toyota were found and I paid and walked out my truck more than a little skeptical that any work had been done. When I put my keys in the ignition and started her up my dummy light that comes on when it's time for an oil change was still lit, the sticker from my previous oil change was still on the window and the tire pressure indicator was still on. My suspicions confirmed, I went back to the front desk and asked "Are you sure they got to this one? Because the 'maintenance required' and tire pressure lights are still on and old oil change sticker is still on the window." The man working the counter said he'd go take a look. We went out to the truck and he asked me to pop the hood so he could check the oil. I wasn't standing close enough to see the oil, but he took a quick look (turning away from me as though hiding something) and said "the oil looks pretty darn clean" he then offered to pull the truck around to reset the lights and replace the oil change sticker since his "guys must've just forgotten to do that" After resetting the brain, putting up a new oil change sticker, and adding some air to the spare tire (apparently that's why the tire pressure light was on) it was now 4:30. He pulled he truck around and said it was all set. I still couldn't shake the feeling that I was being lied to (I'm a teacher - call it my spidey sense) but I had dinner arrangements and resolved to check it out later. The thought that someone had not done the work that should have been done and lied to my face about the work being done was eating at me all evening so when I got home I popped the hood to have a look for myself. What I saw was brown oil and an oil filter covered in dust - my engine hadn't been touched. I took a closer look at the print out that I received and noticed there was no information about the condition of the tires. Tread? Alignment? Nope. Nada. Since Fletcher's is closed on Sundays I went in Monday after work to explain the situation and hopefully get a resolution. When I walked in Monday afternoon I was greeted by the same man that lied to my face on Saturday. Since he was fully aware of he situation I chose to be polite and offer that there must have been a mix up because when I got home and checked the oil it was brown, the oil filter hadn't been touched, and there was no information about the tire tread or alignment. He quickly apologized for his "guys mixing up the keys" and added that he was the manager (but didn't mention his name - funny how that works) and if I could bring in the truck tomorrow he'd "make sure I was taken care of." I agreed (what else can you do?) and brought the truck in as requested at 4:30pm Tuesday. This time I waited in the parking lot to see the work while writing this. The oil and oil filter were changed but the tires were NOT rotated. When I asked about the tires he said, "oh your tires are fine there's lots of tread left on them." I simply nodded and said thanks - no sense in beating a dead horse. In conclusion I'm glad that at least the oil and oil filter were replaced. As for the tires I guess I'll go elsewhere to get them rotated. It really is a shame - I was very pleased with the new tires I purchased from them last year and I like to support businesses that are close to home when I can. Unfortunately, I will not be back until there is new management. I cannot do business with a person I do not trust.
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* negative;
* positive;
Answer:
negative