The rating is for customer service. Their pies get a 3. I've been visiting Mamma Mia's on and off for the last 6+ years. And their service has never been this consistently horrible. Last pie (9/20) was partially burnt, however we didn't realize that until we got home. When I called I was told I could bring the pie back. The owner wants to see his mistakes. If I had been thinking it through, I could have had them deliver one and pick up the burnt one. What I did say was I wasn't going to make the drive again, can they give a credit. They said $10 off another future order. Back track - On 9/6, which was a Saturday, I ordered & paid for a pie online. When I went to pick it up, they were closed. Liquor store next door was open. And of course no one answered the phone. I disputed the charge with my bank and they asked if I had attempted to call. So I called again the following week (don't recall which day). The person who answered the phone said that the owner was suppose to have credited everyone and I should have received the credit. I hadn't. She also said there was a gas leak. That's a lie as the entire building and area would have been shut down. After some back and forth, I finally got the credit. Now tonight. Call it insanity - decided to use the $10 credit. Called in and proceeded to go back and forth and put on hold for 15 minutes to be told that the credit had been used. I told them that hadn't been the case...another hold...death hold. Hung up. Keep the $10 - not worth the headache and honestly way too many other choices. I like to give my money to those that appreciate the business. Sayonara
How would this review be described in terms of sentiment?
Select from the following. a. negative. b. positive.
a.