Q: positive

A: Great food! Good prices.

Q: positive

A: Good chicken fingers and sweet potato fries. The chicken fingers taste like they are made in-house and the fries were familiar but good. Friendly service and as long as you sit at the bar it is fast. If you sit on the patio don't expect to see your server but two times.

Q: negative

A: There was a time that this wasn't too bad of a corporate restaurant. Besides the usual musical chairs with menu items that corp restaurants love doing, the food has never been too bad, and some dishes in the past were quite passable and good. However, it would seem things have took a turn for the worst. The main problem is the overall service. My family and I (4 of us total) sat for an hour waiting for our meals and watching people that came in after us get their meals. Instead of just telling us they messed up our order, they just kept bringing chips and assuring us our dinners were coming out, which they never did. We finally got up and walked out in frustration and disappointment. After several months of staying away, we returned to give it another shot. Again the service was extremely slow and we didn't even get the common courtesy of the waitress checking to see if our meals were ok. So, not only this time were they slow, they were not even courteous or showed any care whatsoever. The food overall is just average corporate flair, and through the years they have removed various items I used to order frequently, which is what is very disappointing about corporate restaurants as they don't believe in consistency. However, what really kills this place is the service and obviously poor management.

Q: positive

A:
I stayed here with my family for a friends birthday and was really impressed with everything. Our room (a Bella suite) had a pretty unique lay-out. There is a step down to a living room styled section along with the upper floor being the bedroom and bathroom. The only con to the room layout was the velvet couches and chairs that over the years have become mangy. God only knowns how many people have stayed in our room so the fragile velvet had patches missing. Another guest had ruined the large marble table completely taking the finish off, however I don't hold the hotel accountable. Room service stunk and you are expected to wait up to an hour for service?! The birthday boy however was given the presidential suite which it's fair to say that he had the very best of everything. He had the top floor with a nice view and the room had a pretty cool layout. From his room we could watch the Treasure Island pirate show and see the sunset. Since we were with family, my sister-in-law had brought her young children (3 and 6) along. Although we rented a cabana at the secluded private pool other guests were infuriated by their presence. Keep in mind there are 3 other pools and the location and we chose the smaller pool so that the children could be away from the raunchy main pool. The four or five other adults (who mind you did not have a cabana) were furious with us. Seriously? I'll admit the two were excited to be at the pool and at times were laughing and giggling but they never jumped into the pool and never splashed. All the same, a lot but people actually got up and left scowling and complaining the whole way. But once again the hotel is not to blame. The lobby and casino was a little flashy, this crowd has got money. Beautiful girls are everywhere (don't get too excited, most of them are underage). By sunset, if you are not wearing the six inch heels and little dress than you are given evil glances by the younger gamblers. Since this is my style I didn't mind, but other members of my group were really uncomfortable by it. Overall I liked the feel to the Palazzo it may be flashy but what else do you want from a Las Vegas strip casino? Just beware of the Phantom of the Opera & Jersey Boys soundtrack that is played over and over again, I truly pity the staff.