Detailed Instructions: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
Problem:A recent stay at the James Hotel-Chicago, revealed the the recent updating at this hotel was a facelift only. Although the rooms and public areas look nice, the hotel still needs serious work. Our first room was not clean when we arrived and this non-smoking room had a serious odor of cigarette smoke. We asked for a new room which was clean and odor free. We had to involve the Manager before our request was granted. The new room was better at first glance, but was severely lacking. We could not get the temperature properly regulated. The room was always either too hot or too cold for our two night stay. In a hotel commanding the rates of the James, we expect the room temperature to be a comfort which is taken for granted, not something which is a constant battle. Our mattress was horribly uncomfortable. When the rooms were updated, the James skipped new mattresses. Ours was worn to the point of having indentations you can't get out of--when you lie down, you sort of sink into a hole. This matter of basic comfort should not be an issue in a 'luxury' hotel. Last, but not least, we found the hotel to be loud at almost all times during our stay. In spite of the calming decor, the noise level was raucous and not at all conducive to a good night's sleep. All in all, we were unhappy with our accommodations at the James Chicago and would recommend you avoid the hotel even though it is in a convenient location. You will be happier almost anywhere else.

Solution:
negative