input: Write a negative yelp review.
output: Over the last year, I've noticed a rapid decline in the quality of service at Rula Bula. It used to be my favorite place to wash away my college woes, but now I don't ever want to go back. On a Friday night in May I was out celebrating a friend's birthday with a group of 10-12 people. We were all ordering food, booze and overall having an excellent time. When time comes to mosey on home, the waitress informs me that my credit card has been lost. Problem #1: If a guest's credit card is lost, a manager should always come discuss this with the guest, not the server. The waitress, Maddie, was horrified and worried, and suggested I leave my phone number with her so if she found it she could call me. She also gave me a comped beer, which I later found out wasn't comped but a beer she paid for herself. True true to her word I received a phone call shortly after close that night. For a variety of reasons, I was unable to pick up my card for a few days. Because of this Rula Bula put a pending charge on my credit card for $25 because my card was "left overnight". Problem #2: management. In conversing with the manager via email, I received excuses, and was told several times that I was wrong about the credit card charges about which I complained, even after verifying them multiple times with my card company. In my emails I also listed several shortcomings I had noticed regarding the level of service, and received absolutely no input from the manager. There's no excuse for poor service, lost cards, non-comped drinks after such an egregious mistake, and no real apology. The managers really don't seem to care, which is an attitude that rubs off on many of the employees, save for Maddie. I'm sad to say goodbye to the best Guinness in town, but I simply can't keep justifying the poor service and lack of concern for customer satisfaction.
input: Write a negative yelp review.
output: I had lunch there today. My salad was made fresh to order but I felt it was way overpriced ($12 for a salad & a bottle of water). It was noisy inside and the AC was not the best! Overall my experience was ok but I am in no hurry to go back.
input: Write a positive yelp review.
output:
First impression upon entering the store (2/5) : "What the heck is that smell?!" After walking into the store a little further, I found my answer. CHEESE! The store was a little on the "sloppy/pack rat/ sweaty/ definitely wouldn't hurt to mop every once in a while" side. My first instinct wasn't to leave so that is always a good thing. Customer service (5/5): I went there because my husband randomly missed Spain so he wanted to make a bunch of mini bocadillos with different types of meat and cheeses. We already got the meat from another place down the street so what better place to get a variety of cheeses than the Macaroni co? The lady that helped us was wonderful!! She was so patient with us even though there were a million people waiting in line. She automatically knew which cheese to recommend based on what would compliment the meat that we had. She was extremely knowledgeable about the various kinds of cheese. I could seriously listen to her talk all day about the history of the cheese... she made it so interesting. My husband is VERY indecisive so he couldn't figure out which one he liked more. Food (4/5): We tried at least 7 different kinds of cheese and I didn't like any of them... definitely not a cheese person. My husband on the other hand, LOVED every single one of them! We also went there for some Rustic Italian or any hard shelled bread. I know this is not the store's fault be there needs to be a sign that says, "Do NOT touch the actual bread unless you are buying it!!!" I saw at least 3 people who were squeezing the bread with their dirty hands to see if it was soft. Totally grossed me out. Why would anyone think that is okay?!?! I can understand if you are squeezing the bread through the bag but don't TOUCH it! That is only reason I gave it 4 stars instead of 5. Oh and the fact that it wasn't that clean.