Given an Amazon review, indicate whether it is a 'Positive Review' or 'Negative Review'.
Q: I purchased two kindles for my kids for Christmas 2012. When we opened them one of them would not work, the keyboard software had a glitch and would just type whatever letters it wants. So after an hour on the phone trying to troubleshoot they did send me a replacement promptly, the best part of Amazon is their amazing customer service and return policies! So here it is 7 months later and somehow my kids, ages 6,5,5,3, changed the password in the Freetime I pay every month for, which is the reason I got it so they can't buy and change things without passwords that only I know, and have their own personal accounts. Therefore I cannot log out of Freetime to change their accounts. And somehow I also lost my access to wifi, which I cannot try to reconnect as I cannot get out of Freetime to get into settings! I just had to deregister my Kindle and will now have to reset it, losing all my info! The other Kindle I have the screen freezes constantly and goes on and off a lot. We have not used it in months. Also the charge time through a computer usb port is HORRIBLE! I estimate it takes at least 4 hours, to maybe as much as 6 hours to charge it. Sure you can buy their 19.99 fast charger, but after paying $200 a piece I would expect that a wall plug would come with it. I got myself a Samsung Galaxy Tab 2 for Christmas, along with the 2 HD's. It was $20.00 cheaper than the HD, came with a charger that plugs into a wall outlet, and it performs much better! Not once have I had to contact Samsung about my tablet, but this is now the third time I have had to call about the HD in 7 months. If I could return these and get them a Samsung instead I would! These really perform poorly! I researched for a month on which tablet to buy, and went with the HD because it seemed the most kid friendly, the best educational tool, and the best deal over a mini ipad. I now regret the money I have wasted!
A:
Negative Review