TASK DEFINITION: You are provided with a user review of a restaurant. Your task is to classify the given review into two categories: 1) positive, and 2) negative based on its content.
PROBLEM: Really enjoyed the tour, I thought it was a little pricey only to find a $3 coupon here on yelp after the fact (disappointing), but our tour guide was energetic and engaging.

SOLUTION: positive

PROBLEM: We went for a birthday celebration and because the birthday boys girlfriend was interested in potentially working in the kitchen when she graduates from culinary school. It was all of our first time. The restaurant was a huge vast empty room at 7 o clock on a Sunday. There were 2 tables sitting outside on this beautiful Sunday evening. We were tempted to sit outside or just in the bar area but since we made reservations, decided to sit at a table. Every step of the way was extremely and painfully awkward and full of missteps. The server was extremely uninformed of the house wine types. We asked if we could get items off the 'cafe' menu and he didn't know and then informed us the kitchen said no. He didn't write any of our orders down and messed up on our drinks, forgot an appetizer (and when we asked about it, was dumbfounded and asked if we still wanted it????) and got one of the main courses wrong. And that was after he blamed the computer for malfunctioning and so he had to ask again to confirm our dinner orders. Twice I had to get up to ask for more water. And this is an empty restaurant! I personally have been a server for the last 15 years and can not believe the service and lack of care from the guy. For the kind of money you're charging, the food better be damn good and even better service. The food was alright but it definitely left a bad taste in my mouth. No wonder the place was empty.

SOLUTION: negative

PROBLEM: I just had my Closet installed and they did not finish the job the day of the installation like they said they would. I had told them in advance that i would be leaving the state in a few weeks so i needed them to have my closet installed before then. They said not to worry that it would be done by the time i left. Well i am about to leave on my trip and they still have not finished the job. I have been calling them almost everyday so they can send someone to finish it but no call back in return. They charged my card with the job not being done, yet they cant call me back or send someone to finish the job. I am so dissatisfy with the company and will NEVER hire them again. This company does not cater to its customers needs and wants at all. I hope you guys wont make the mistake i made in hiring this unethical company who only care about taking your money.

SOLUTION:
negative