Problem: Write a positive yelp review.
A: Great service and great food. It's great to have Jack's back in KW!

Problem: Write a negative yelp review.
A: I did a spraytan here earlier today and for some add reason it sprays like you have spots everywhere. It is not a fine mist that I expected. I like the idea of spraytan but not the dotted spraytan if you know what I mean. Anyhow the front desk staff was very nice so I gave a 2 star but the actual versaspa is better on Rainbow. I have dark spots everywhere I look like a dalmatian :) I am glad it will fade away in a week.

Problem: Write a negative yelp review.
A:
Is my love for Houstons waning?! A much anticipated visit to the Phoenix "Houston's" turned out to be a disappointment. Hillstone is the parent company as well as a number of other restaurants such as Bandera (Chicago), Rutherford Grill (Napa Valley), and Woodmont Grill (Bethesda, MD). I once had an aspiration to visit every Houston's but am now reconsidering. Unfortunately, the Phoenix visit is where this reconsideration started. We went in for an early weekday lunch. Our server was polite but acted like he was being forced to be nice...fake enthusiasm with a lot of teeth showing. His enthusiasm didn't translate to familiarity with the menu. He told me that the kale chicken salad was like the regular chicken salad - somewhat accurate but much less helpful than explaining the differences to me when I told him that I had eaten the chicken salad many times. NOT the same in volume nor flavor. And I have more general angst against Hillstone/Houstons: - Rarely offer open table or other reservation system - No more off the menu classics but stil a limited number of menu selections - Wine selections have become more pedestrian over the years C'mon Hillstone...step up!