I've been coming to the restaurant regularly for the past week. The food is delicious, definitely recommend Kao Mun Kai Tod. The food deserves a better review but it is the horrible customer service that made me give this restaurant a one star. I came in for lunch and it was very busy, so I decided to wave at the waiter and said "excuse me". The man with attitude came up to me mocking my waving gesture and said "I can see you and you don't have to do that". This is the first time in my life I've ever seen a waiter getting offended because a customer tried getting their attention by waving and saying excuse me. As a customer I must say I was truly offended, Mr. Attitude came to pick up the menus after we have ordered our food. As a concerned customer I reminded him that his job was a waiter and that's not the attitude he should have. After speaking to a lady who appears to be the manager, she told me something along the line that "waving to a waiter is unacceptable in Britain and this is not how it works around here". I then apologized to her for losing my temper at their employee and came to a conclusion that customer service is non existence in this particular restaurant. It's a shame. Really.
Is this review positive or negative?
pick from the following. (i) negative. (ii) positive.
Answer:
(i)