Problem: Write an article based on this summary: Buy your sugar skull molds. Pour 6 cups of granulated sugar into a bowl. Separate 2 eggs from their egg whites. Mix the recipe together with your hands. Press the sugar into the skull mold. Scoop out a rounded section with a spoon. Flip your skulls gently onto a piece of cardboard. Preheat your oven to 200 degrees Fahrenheit (93 degrees Celsius). Place your cardboard on the rack inside the oven for 30 minutes. Make your royal icing.

Answer: You can buy both front and back molds or simply the front, for a faster craft project. Put the egg whites into the bowl. Test the sugar mixture with your hands. If you can press it in you hands and the fingerprints remain, it is ready. If it does not hold together, try mixing it better first, then add extra egg whites 1/4 at a time. Make sure it is pressed very firmly or it will crumble later on. Use a straight edge to smooth the back of the skull mold. Remove excess sugar. Removing a circle in the middle of the skull will make it lighter and dry faster. Repeat with remaining skulls. Allow them approximately 1 week to cure before the Day of the Dead. Combine 2 large egg whites with 3 cups (330g) of powdered sugar using a hand mixer. Separate and color your royal icing with food coloring. Decorate them according to your preference.

Problem: Write an article based on this summary: Face him. Smile. Make physical contact when appropriate. Mirror him.

Answer: Turning your body towards his is a welcoming and friendly gesture, and can warm a person up to us without them even realizing you're doing anything. When you speak to him, make sure your legs are pointing towards him. If you're in a chair, swivel your body so you're facing him. If you're standing in a circle and he approaches, turn your body so that it's angled toward him. Try to keep your body angled toward wherever he is. Don't make a spectacle of yourself turning your body towards him. Keep it subtle and natural. Happiness is an incredibly attractive feature, and a big smile is sure to catch his eye. You don't have to plaster a giant grin on your face, but try to smile as much as you possibly can in his presence. When your teacher makes a small joke, when your friend asks to borrow a pencil, whenever. Just show him that you're a happy, upbeat person. Fake smiles are pretty easy to spot, so make your smile look genuine and real by thinking of something funny or happy. You don't need to smile 24/7 like a Barbie, but flashing an authentic smile whenever something makes you happy is a great idea. No, you don't need to give him a giant kiss on the cheek when you say hello or rub his back while he's doing homework. Instead, find ways to casually touch him. When he makes a joke, brush his arm while you laugh. For example, you can tap his shoulder if you need get his attention. If he's passing a paper to you, graze his hand when you take it. Don't be overly aggressive. The smallest physical contact can get a guy's attention. This is a subtle little trick to make you seem interested and likable to your crush. Again, it's a simple way to make him feel connected and welcomed by you. Watch his body language, and mimic it. If he leans towards you, lean into him. If he leans up against a locker, lean up against a locker. If he runs a hand through his hair, wait a few seconds, then do the same. It's really simple, and it's really effective. Be sure to allow a 3 to 4-second delay before mirroring his action. You don't want to literally mime himthat will look more strange than endearing.

Problem: Write an article based on this summary: Measure your head before you go shopping. Go shopping and try on lots of different hats. Make sure the hat feels comfortable. Buy your hat, wear it, and love it!

Answer: This information can help you find the right size hat. Use a cloth tape measure (or a length of string that you can later measure with a ruler). Place the tape measure around your head in a circle about 1/8 inch (3 mm) above your ears, across the middle of your forehead. This is roughly where the hat will sit on your head. The tape should fit firmly but not tightly. Remove the tape and note the measurement. Hat sizing may vary from manufacturer to manufacturer, so always try on your hat or consult their sizing chart for specifics. Don't be shy: ask to try on any style that strikes your fancy. You might also get suggestions from the sales staff, which may (or may not) be helpful and give you new ideas. Remember, the final decision is up to you. When you go hat shopping, wear an outfit that is typical for your style. Or, if you're buying a hat for a special occasion, bring the clothes you expect to wear along with you to compare. When you find a style you like, make sure the size feels good. It shouldn't squeeze your head or pop off. Remember, you want a hat you'll feel great in. If the size is wrong, even slightly, you're much less likely to wear it. If the hat is just a bit too large, you might try a hat sizer. These are inserted into the inside of the hat's sweatband for a more secure fit. Gentlemen, remember to remove your hat indoors. Ladies, you can usually flaunt your hat anywhere you please, but do take it off at audience events, where you might block someone's view (besides the obvious exceptions, such as at the race track).

Problem: Write an article based on this summary: Measure the quality of the customer's point of contact. Measure the empathy of the company as a whole. Measure the reliability of the company. Measure the responsiveness of the company. Measure the tangible aspects of the customer's experience.

Answer:
When you're designing a survey or another method of measuring your business's service quality, it's important to focus on the very most important metrics (since customers are less likely to complete longer, more complicated surveys). One of the most important details of all to focus on is the quality of the customer's point of contact. By examining the interaction between customers and your representatives, you can determine whether your business's interactions with your customers are satisfactory. In addition, this line of questioning can help you "weed out" problem employees with bad attitudes. Try to ask questions like the following: Which employee(s) provided your service? Did the employee(s) providing the service appear to be knowledgeable? Were they courteous to customers as well as other staff? Did they convey a sense of confidence and trust? If your business deals directly with consumers (as opposed to other businesses), it's vital to convey the idea that your business cares about its customers. There isn't one single way to do this the solution to this problem is part marketing, part branding, and (especially) part service quality. To measure this quality in surveys and so on, focus on asking questions like the following: Did the consumer feel the company and/or employee(s) cared about the people they were working with? Did the customer feel they received individualized attention? Did the company project a friendly, welcoming atmosphere? High service quality in the short-term doesn't mean much if it can't be sustained in the long-term. Consistency is a hugely important aspect of high-quality service in fact, research has shown that reliability is generally considered the most important aspect of good service by customers. Reliability is the reason that huge-multinationals like McDonalds are able to attract customers everywhere. Customers like getting the same satisfactory result every time they use a business's products or services. Thus, to judge the consistency of your service, ask questions like the following: Did the employee or company perform the service accurately? Did the customer feel the company or employee would be able to dependably continue to perform the service in the future? Would the customer use the company's services again in the future? If this is not the customer's first time using the company's services, how did their most recent experience compare to past ones? Though it's probably obvious, it definitely bears mentioning that customers nearly everywhere prefer interacting with companies that are kind, polite, prompt, and willing to satisfy them. Measuring your company's responsiveness can help you determine whether to devote more resources to creating a positive experience for your customer by training your employees to be more effective, hiring new personnel, and/or using different strategies for dealing with customers. Try focusing on questions like the following: How willing and able was the employee able to respond to the customer's needs? How quickly was service provided? Did the employee seem happy to offer additional service? Even the happiest, promptest, most accommodating employees can't give high-quality service if they don't have the equipment to do their job or the actual physical environment of the business is unsatisfactory. Keeping the physical, tangible aspects of your business in good order is an important aspect of providing high-quality service. Pinpoint flaws in your business's operations by asking questions like the following: Was all equipment functioning properly? Was the appearance of the product or business clean and satisfactory? Was the appearance of the employee(s) professional? Were all communications clear and professional?