Ok, as I write this review I realize IHop is not the finest-of-dining establishments, but I still feel like there is a certain-albeit minimal- expectation, and this experience didn't even live up to that. We got there, were seated and the waitress took our drink order. So far, pretty good. Then we ordered. .. Taking our order the waitress did not write it down, which I know a lot of servers don't anymore. If you are a seasoned server and can remember all that, go for it! I applaud a person being able to remember the orders of multiple people, the changes, substitutions and all that and not get wrong. I didn't know until our food came that our waitress was not a seasoned professional and could not handle the order of two people without getting it incorrect. I got an omelet without the onions. My bf got a custom kind of thing were you get to pick two of this, two of that or whatever. He also ordered and extra 2 pieces of sausage. The food comes and the first tip off that she was new to the serving world was that she asked us if the pancakes looked like the pancakes we ordered. We were confused, obviously, so she explained that she knew he ordered blueberry pancakes but she didn't know if the cakes she brought out to him were blueberry or not. REALLY! Being the private eye that I am I looked at the pancakes and said no, they are not blueberry. Being the easy going guy the bf is, he said it was fine. Problem #2 he noticed he didn't get his sausage so he asked about he reminded her. She admitted she forgot and said she would place the order for the extra sausage and because she forgot and the pancakes were wrong she would not charge us. We were all but done eating by the time the sausages came but the best part is when she brought the forgotten links she asked, AS SHE WAS PUTTING DOWN THE PLATE, if we wanted our check now. I always thought it was customary to let the guest eat before paying! (Also, keep in mind that by this time she had not checked in on us once! Not for water of coffee refills or even just to see if our food was ok! And the poor bf was dehydrated because I drank all his water after I finished mine.) He just says oh sure that's fine (because he's the easy going one), and noticed she did charge us for the sausage, Now, it was $1.59 so it's not about the money but the principle. He was going to pay it, I am the other hand am all about the principle. Still not angry (upset, annoyed, miffed or any negative emotion) mind you I showed her the bill and asked about the charge. She looks at me like I was crazy and trying to rip her off, rolls her eyes and says "OK fine I'll take it off." and storms away. All those negative emotions I was not feeling, I am beginning to feel. So to avoid conflict we wait calmly for our pay and proceed to the register to pay. Another server, the one seating and taking the final bills, comes over and takes our check. I had a couple of gift cards, which is why we went, and she tries to process the transaction. It apparently wasn't working so the girl tries again this time telling the computer it sucks and muttering annoyances, jabbing the touch so hard it was rocking. The bill was $18 and some change. All I wanted was the dollar and change to for a tip for the horrible dinner, BUT NOOOO I have to argue with the girl to get my Dollar and change! Now, I don't know if I was in the right or not but I was NOT going back after that bad experience and didn't feel like I should have to forfeit my change. In the end I did get my change, left it and a couple extra singles for the tip and left.
Is this review positive or negative?
Options are:
a). negative.
b). positive.
Answer:
a).