So disappointed. All the reviews here are great, and this is so close to my home that I was excited to bring my kitten in to set up a health relationship with these veterinarians. But in the past two weeks my cat has had two different non-emergency but still urgent care situations come up and BCVC totally dropped the ball. Please note that the 2 star score is because the doctors themselves are pretty nice. If you can get to them. Last week it was diarrhea, which could mean a myriad of larger problems. I called after business hours and left a message for the on call vet, Dr. Dutton on the 'non-emergency' line. I just wanted to find out if there were symptoms to be looking for. The Dr. never returned my call. The next morning and a totally unconcerned receptionist told me there were no same day appointments, 1 appointment the next day in mid-afternoon (when I'm at work) and a few the 2nd day in the morning. The 2nd day appt was made and I went in to see Dr. Brandt who was fairly prompt and examed Josie, gave her a 72 hour vitamin med to help her bowels and sent us off. Last night I got home to a cat with one eye almost completely shut and weeping, with green mucus, a very red third eyelid. Scary. I knew I had to wait until 7AM to call, because BCVC doesn't take messages, and clearly the on call vets don't give a shit, so I got up this morning and just brought her in at 7, hoping they could spare a minute to look at my cat's freaky eye problem. There was no one else in the waiting room (of course) when I arrived, yet the receptionist told me there were no appointments available until 4PM (again when I'm working) and had no interest in letting me see someone now. I asked if they had affiliate clinic recommendations, or a nearby rec at least, and she said no. She did offer to let me leave my cat ALL day in a cage at the clinic so she would be there for the 4PM appointment, but well, my cat can't explain her symptoms to the doctor now can she? Finally I squeezed the name of an emergency clinic on 40th and Cactus out of her and took off for there. Look I'm sorry my cat can't get sick on your schedule Blue Cross Veterinary Clinic, but maybe for your next customer (since I won't be returning) you could offer a bit of compassion for an animal in distress.
How would this review be described in terms of sentiment?
Choose from:
[i] negative
[ii] positive
[i]