I don't write reviews very often, but this was a special case that needed a review! We were a little hesitant when we went in because we were greeted but didn't know how to order, it says seat yourself, but what if we wanted take out? Even when we asked how to order they told us to take a seat as if take out wasn't an option. Then we ordered a couple waters and our meal. The waiter came back with two bottles of water and we said no we would just like tap at which point they informed us they didn't have tap! WTF?!!! Isn't that illegal for a business not to have free water available? The crepes came and they were delicious and I don't even care for crepes, but when we went to pay and saw they charged $1.50 for the water I couldn't believe it. How do you not offer tap and then have the audacity to charge for water? Especially seeing as how you don't inform customers of this while they're ordering. If everything else about this place was great then I might be able to overlook that, but the waiters seemed aloof, taking a while to even greet us let alone bring our water. Just know that if you plan on going here the service isn't great and bring your own drink.
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negative

Unimpressed. My husband actually thought the lasagna bland. the risotto and chicken dish I ordered had too much salt. Service was decent though we were seated at a booth with an extremely bright light emanating from a lamp we shared with another booth, while lights were dimmer elsewhere. The folks occupying the booth sharing our light expressed annoyance as well. I proceeded to inquire from a waitress if there was anyway to adjust the lighting but she indicated there wasn't anything that could be done other than pushing down on the lampshade to block the brightness which only spotlighted our neighbors. So my husband, noticing my discomfort, took it upon himself to fix the problem, stood up and loosened the bulb turning off the lamp. Whew, what a relief and we were thanked by fellow customers in the neighboring booth yet there was more than sufficient lighting enabling us to read the menu and hopefully enjoy what turned out to be a boring meal. Quite disappointed and we will not be returning anytime soon.
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negative

AVOID AT ALL COSTS. Baja Fresh is a poor man's chipotle, but that's an insult to poor men everywhere. First off, I think everyone in Phoenix is missing the gene where they actually listen to directions. When you order something, you shouldn't get ANOTHER. Totally got that, it ruined the start of my vacation and it made me sick the entire time I was in Phoenix. Ironically, I never stepped into a Baja before, but I learned my lesson to eat dirt rather than eat here. I ordered a burrito bowl (I think it's called "bare" burrito), and I asked for whatever the hell it was, and you have to special order steak or chicken. I said neither but Iwanted guac. No problem they told me. I hate chicken and I got it anyway. I didn't know until I got back to my conference. Note to self: they fuck you in the drive-thru. Anyway, it wasn't even that GOOD. And it made me sick. Did I mention that? I don't totally blame Baja though. Chipotle did its part in pissing me off for the whole trip. Baja unfortunately just fell out of my butt hours later.
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negative

There's not many 24 hour Subway places so I thought I should put up that this is the newest location to do so. They just put their sign up :-) Yeah, it's still fast food, but it's not bad tasting and not the worse thing I can be eating at 3am. Sometimes a late night tuna sandwich or some cold cuts and veggies just sounds nice.
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positive