I have been going here since it opened. They used to have a GREAT manager who was very high energy and always keeping the employees on task and he was very friendly. Ever since he left it has gone downhill and I went there this morning, it was so bad this time I had to write a review. First, they were out of the lox and bagel and the cranberry bagel which is what me and my mom both wanted. My mom decided to get a 9 grain bagel instead, which they were also out of! Keep in mind this is a Wednesday morning at around 9 am, it was not busy. The manager informed us they had a catering order which "wiped them out" of all bagels. This is no excuse since catering orders are put in far in advance. This is a breakfast place they should be prepared to have bagels ready for customers. In addition, both of our bagel and my mom's wrap was cold when we recieved them. There was only one person ahead of us in line and it took us over 5 min of waiting for the cashier to ring us up. They were also completely out of 2 kinds of coffee, leaving only the dark roasts to choose from, and they were also out of half and half. My little brother's bagel bites were hard as rock, even though the manager has told us they were "fresh". I wish they had the old manager because now I don't want to go back to this place, even though I really do love their bagels.
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negative

I originally took my lawn mower there for what I thought would be a warranty repair. I was pleased with the repair even though it wasnt under warranty and I had to pay to the tune of $90 out the door. A little over a month later, my mower malfunctioned. I called the store thinking someone could help me and I got Mrs. Ayers. She claims that she is the owner of the store and her customer service skills are non-existent. This interaction was mild but I could immediately tell that she was volatile. She told me that due to the fact of the mower sitting for a month since its last use, condensation had built up in the gas tank and water had diluted the gas causing the malfunction. I was prompted to always keep the tank full. I wasnt informed of this when I picked up the mower from the initial repair. I called around as this seemed like sketchy advice. Four other reputable shops informed me that this couldnt be the case due to thermodynamics. The average low temp in Las Vegas over the last four weeks was in the high 50's and the dewpoint was in the mid 30's. In order to get condensation, the gas or ambient air would have to be in the mid 30's to achieve dew. I called and let her know that without knowledge of what was the issue and that they wouldnt get the repair due to warranty of work, four other shops disproved her advice. My third call found to be less friendly as I couldnt get a word in as Mrs. Ayers insisted on screaming the whole conversation. This resulted in me talking louder due to not being able to get a word in. I let her know that if keeping the gas tank full were an important piece of information, why didnt they tell me to do such a thing when I originally picked up the first repair? She told me that I needed to read the manual. I was informed to use the proper gas, stabilizer, why the mower had malfunctioned but they did not tell me how to keep the mower from malfunctioning again? When asked why again, she blew up and told me its not her job to make sure I know how the mower works. If this shop is full of professionals, why would they let me leave knowing that I had relied on their advice and that they had left out what would keep the mower running. At the end of being put on hold twice and screamed at for ten minutes about how she gave me options but that if I brought the mower in again and they performed the repairs, I would be charged due to warranty being only 30 days despite one use since repair, I was hung up on. SAVE YOUR MONEY!! DONT GO HERE!! THESE PEOPLE ARE CROOKS AND MRS. AYERS JUST WANTS SOMEONE TO SCREAM AT!! I cant believe that they would handle their customer's issues like this. I will never be back and I will do my best to let everyone know that they are the worst company in town.
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negative

Went here for lunch yesterday for the first time since it was "Shannon Alexander's". First of all it was 117 outside and 28 on the inside. It was actually uncomfortably cold in there. Upon arrival there were more employees than customers. I was actually impressed with their "micro brews" on tap. Very good selection! I had a "90 Schillings" and ordered some lunch. I ordered the Special, 3 sliders for $5. I was surprised to find out it didn't come with fries and a Side order of fries was $3.50. As I sat there trying to stay warm waiting for my lunch the bartender actually LEFT the bar for over 10 minutes and I was going to purchase a shot while waiting for my food to try to warm up. When my food came I saw why the fries were $3.50. They came in a "mini bucket" about the size of a cigarette butt pail. It's definitely more fries than one person could EVER eat. There were actually more than 3 people could eat. It was actually a colossal waste of not only money but food as well. I was so hungry I snarfed down the first slider. It had a distinct taste to it but I ate it anyway. Then I bit into the second one and found why the taste was so distinct. It was actually RAW INSIDE! I don't care where you go anymore, you just CAN'T get a burger even PINK on the inside. So I ripped open the 3rd one and it was RAW too. I pushed the food away after less than 3 minutes. The bartender came and asked me if everything was okay and I told her "these weren't cooked, they're RAW." She actually hands me my bill and says "Great... Thanks..." SHE was basically oblivious to anything that didn't go in her world OR didn't have to do with her hair! I just paid my bill, left a tip for the beer and walked out. If you're just going to drink? This place would be nice IF you're with a group. But I would NOT recommend eating here.
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negative

Great place. Cheapest fleur du sel in the city and wonderful array of spices and mixes. Tandoori spice and za'atar mixes are great! They also have hard-to-find and inexpensive citric acid and pectin for canning/jarring. Rating Scale: 1 Star: Avoid the town in which this place is located just to be safe. 2 Star: With so many great places to choose from, why risk this one? 3 Star: I'll try it again or consume here in a pinch. 4 Star: I go here regularly if financially and/or calorically feasible. 5 Star: I look forward to taking my wife or friends here.
OPTIONS:
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positive