Q: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
I booked two rooms four months in advance at the Talbott. We were placed on the top floor next to the elevators, which are used all night long. When speaking to the front desk, I was told that they were simply honoring my request for an upper floor, which I had requested for a better view. I am looking at a brick wall, and getting no sleep. He also told me that they had received complaints before from guests on the 16th floor, and were aware of the noise problem. Why then did they place us on this floor when the hotel is not totally booked? A request for an upper floor does not constitute placing someone on the TOP floor and using that request to justify this. If you decide to stay here, request a room on a lower floor and away from the elevator! I spoke at length when booking my two rooms about my preferences. This is simply poor treatment of a guest whom they believed would not complain.

A:
negative