Q: negative

A: We had lunch at the Market Square location yesterday, a Saturday, while on a tour of Pittsburgh. I've had some bad restaurant experiences in my life but this, hands down, was the worst. First, the waiter didn't write down our order. That could be OK if we were a party of two but we were seven. When the order arrived, predictably, it was wrong and missing the 5-year old's chicken tenders which didn't arrive until FIFTEEN minutes later. Three of the sandwich orders were wrong and most were cold. The waiter had to pry the sandwiches apart to tell what they were as he served them. And no knife and fork setups for anyone. My replacement sandwich was warm but the corned beef looked like it like it came from a supermarket deli counter. We also found out that sandwiches topped with french fries and coleslaw are really not a good concept especially when the bread is dry and breaks into pieces when handled. To be fair, Primanti Brothers at my request, comp'ed three sandwiches and when the bill arrived the waiter had also comp'ed the drinks. That gesture, however, could not erase the fact that the best part of the meal was our grateful departure.

Q: negative

A: Used to go here all the time. New management changed the format, the great bartenders left, lost all the regulars and now it looks like a mortuary every time I drive by. Sad really. I used to love this place,

Q: negative

A: When I was eating their chips it was heaven but ... I had them about 2.5 hours ago and I'm feeling seriously nauseous. Since I've not eaten anything else that could've caused this, I'm having the sneaking suspicion that it's the chips. While I was eating, I also found a couple of pieces of grit, I think sand, between my chips. Well, how did you find them, you might ask? By biting on them! EEK! Know that horrible crunchy sound your teeth make when there's sand between them? Not good eats. I have NO idea how this happened or what to think of this since I've only heard good things about this chippy. But, .. I do think it's fair to warn my fellow Yelpers that 2.5 hours after eating their chips, I'm not feeling too well .... This experience needs of course to be verified, just not by me,... maybe I'll ask someone else to take one for the team and order some chips. I'm not doing it again anytime soon! - Right, update from the next day: it was definitely a mild case of food poisoning. AVOID!

Q: positive

A:
I know the title may sound strange but if you read this you will understand. My family came to this Hotel on the last leg of our 3 city stay in Canada. The place itself is in a great location, if not for the constant construction across the street. Each person we dealt with was nicer than the next. One night we came back to the hotel after being out all day and gave the keys to the Valet to park our car. They have underground safe valet parking, hay at $31 a night it better be safe. Well the next morning I received a call from the front desk that I need to come down because my car was involved in an "incident" last night. I immediately thought the worst. After meeting with a Hotel Manager, Maxine, she took me to see my car. Apparently the Valet scraped the side of my van against a concrete pole. Luckily first of all the car was driveable and the manager assured me that the Hotel will not only pay for the damage to my vehicle but will also credit me my last nights stay as well as not charge me for parking. I live over 400 miles away and in another country, I can only assume they will keep their word. I was given papers about the incident and who to contact about it. I came home and got an estimate for the repairs and a rental car. I sent it to them and they said no problem. i repaired my car and not long after received a check from the hotel to reimburse me in full. I have to say that they were totally up front with me and did the right thing. We had a pleasant stay and would come back in the future.