Problem: What would be an example of an positive review?

Answer: For a large university, this is a pretty good Starbucks. The staff are friendly and will recognize you if you come in multiple times. It generally fills up, but is a nice place to come and study on weekend mornings. The drinks are consistent, which is why I go to Starbucks over Espresso Royale.

Problem: What would be an example of an negative review?

Answer: Arrived Today at 530 pm and we were sat at 6:13 pm. We ordered our food at 6:20pm. We walked out at 7:10pm and our entrees were not served. Only excuse we heard from the waitress was, "not my fault and can't control the kitchen." Almost two hours and was only served bread and our drinks. Amazing!!!! No apology nothing not offered a free appetizer nothing been a customer regularly for over four years, NEVER again am I going back. This did it, u guys need to step up the game with better customer service and stop taking ur customer for granted. Taking my family of four elsewhere. We ate here regularly two-three times monthly and our tab was $80-100. BYE- BYE!!!

Problem: What would be an example of an negative review?

Answer:
Took an out of town coworker on 1-8-13. It was very slow, only two other tables so we thought we would get excellent service from Thomas, our waiter. Well, that didn't happen. He was MIA most of the night. In fact, we had to ask another employee to get him so we could order. Thomas we not very friendly at all and acted like he did not even want to be there. I still tipped him 20%, because I have worked in the business many years. My best tip is writing a review and simply not going back. Simple as that. Finally, it was a cold night and they did not have the heat on. Nothing worse than eating and freezing at the same time! The food? It was just OK