Sentiment analysis: Let me start off by saying, i was born in Italy...my whole family is Italian.,...grew up there and moved to America when i was younger.....the only reason i say this is to be able to QUALIFY this review.....basically saying...WE KNOW ITALIAN FOOD, AND HOW IT SHOULD BE! Went here with my fiance...he ordered the meatball sandwich and i got fried calamari and the portobella stick appetizers.....the server was not too bad, he was a little pushy but we can overlook that....when my calamari came, i was a bit turned off by the breading....if you have had real Italian calamari you would know that we use flour, not bread crumbs, on fried calamari...its just how they are made....for a place that claims to be "authentic" Italian...that bothered me...i took a bite, and had to look down to make sure it was calamari i had eaten, and not an eraser! pure rubber! ok, i thought, let me try a few more pieces, maybe that one was bad....NOPE..they were all RUBBER RUBBER RUBBER! hard as hell, and not to mention flavorless....very typical of old, non-fresh, and previously frozen calamari.....when the waiter came over to ask how everything was, i told him that they were pretty rubbery, and did not seem fresh to me....to which he replied "oh thats how they are, they are fresh, its how they are made in italy" haaaaaaahahaha.....i just let his comment go in one ear, smiled, and looked away...i was in no mood to let him know how severely mistaken he was.....when my fiance's meatball dish came out....they screwed it up and brought him the dinner....which was about double the price of the sandwich, that he had REALLY ordered....he was pretty upset because he did not want the whole dinner with the pasta, etc...he just wanted a simple sandwich...regardless, he took a taste....it tasted like tomato sauce from a can...it was very sweet sauce...and he simply did not enjoy it.....when the server came around to check again my fiance let him know that he didnt want the meal, that he had ordered the sandwich instead....the server just said...oh im sorry about that....and walked away....did not offer to make it up to us in any way....needless to say we did not enjoy our meal...for claiming to be an authentic italian place, they should do some research on what Italian food is, and not try to fool us by serving us pre frozen foods...im honestly shocked at how many good reviews this place has gotten...the prices are outrageously high, for not very enjoyable foods....

OPTIONS:
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negative

Sentiment analysis: This shop has an "absolutely no returns" policy, and there is a damn reason for that. They stock low-quality items that malfunction or break, and when you complain, they wave you off by blaming everything on your incompetency and "the use of wrong tools". Basically, they are pinching to every dollar they could get today, taking advantage of scarce business competition and the volatility of the student population. Why would they want to strive for customer satisfaction, if a year or two from now you'll be gone from this little town forever? So they don't. I bought a freewheel remover tool from Durst: it's nothing but a 1-inch nut with some special threading on it. They charged me $10 for a nut. Overpriced as it is, I thought to myself, As long as it does its job, it's a good tool to have. Well, it didn't do it's job. The nut was defective: so shallow that it fell almost all the way into the freewheel, sticking out only by about 1/8 inch to grip on with a wrench. It was also made of unhardened metal, so the nut's edges smudged like clay, without removing the freewheel. When I brought it back, the workers and then the management tried convincing me that a large professional-grade adjustable wrench was the wrong tool, and I should have used a vise. Since when a wrench is a wrong tool for turning a nut?!?! By the way, the instructions on the packaging explicitly read "remove by... using either an adjustable wrench or ... a vise" . So, excuse me for being a student on a budget and not being able to afford to own a workbench with a vise! While I understand that Durst Cycles did not make the tool, there is nothing worse a business selling shitty merchandise and then fooling its customers into believing that the failures are somehow their own fault. This is what earns the lowest rating for this review.

OPTIONS:
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negative

Sentiment analysis: I went here on a Friday after having a crappy day. I actually wanted to go to Cadillac Ranch, but they were charging cover. No thanks. San Felipe's it was. I had fun. But, maybe I just washed my sorrow's away by the music and alcohol. Plenty of people dancing... and plenty of people out sitting at the picnic tables. The biggest gripe I had was that for the entire place, there seemed to be two bartenders. While they did awesome, it would have been nicer to have one more for a place that was packed. Ya know? I have had the food here before, but I can't really remember it. So all I can say is that I didn't die from it.

OPTIONS:
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positive