Problem: What would be an example of an negative review?

Answer: For a shop that was featured on Cupcake Wars, how disappointing. Then again, have you watched Food Network lately? Being on the show does not guarantee good food. Lesson learned, again. I got the peach berry cupcake and rosewater cupcake, both flavors being featured on Cupcake Wars (or something like that). Rosewater cupcake - the scent of rose and floral taste was prominent in the frosting. The cake was overly moist to a point you couldn't hold it. It literally just crumbled in your hand. Not good. I like my cake moist but I would also like to actually hold it and be able to take a bite. My hands were a mess. The frosting was too sweet, perhaps too much sugar to make up for the insane amount of rose water put in it. I could smell the roses from 2 feet away. The peach berry cupcake had peach corn cake with berry compote and tarragon. The tarragon was nowhere to be tasted. It just did not exist. Their website said it came with shortbread on top, which mine didn't have, and maybe the shortbread had tarragon? Either way, my soul was a little crushed due to lack of tarragon. The cake definitely had the corn cake texture and it made the cake a little dry. What an opposite from the rosewater cupcake. The frosting was well done, not overly sweet but not much flavor. Tasted like they went a little overboard with the shortening. It was an experience but not one I would repeat.

Problem: What would be an example of an negative review?

Answer: I've been here twice now and both experiences have left more to be desired. I really haven't used laundry mats in the past, but given my current work situation, it is a convenient place to go. This most recent visit I had a number of items dry cleaned, including a suit. When I dropped the suit off, it had a cover on it to protect it. When I went to pick up my dry cleaning, the cover was gone. I asked where it was, and they insisted that they didn't have it, and I must have taken it with me (which I didn't). Needless to say, I won't be returning.

Problem: What would be an example of an positive review?

Answer:
I never thought that I could care so much about a tiny little dog! After finding our little Italian greyhound with the dreaded broken leg, we raced her to our regular trusted, veterinarian that we had been frequenting for years. It was near closing hours and they splinted her, gave her some pain medication and informed us that they could do nothing else for her. They told us that they could not operate on her, nor could they manage her pain overnight. I put in a desperate call to Italian Greyhound Rescue and they reminded me that Alta Vista (right in my neighborhood) had extended hours. I was so concerned about getting her the best care. The front desk team and owner of the clinic greeted us and put us at ease right away. The vet technicians were very gentle and compassionate to her. We knew that they truly felt for how serious the situation was. I was a very complicated break and she would need a very good orthopedic surgeon. The doctor that read the X-rays to us explained everything in great detail. They helped us decide on the best options to keep her comfortable and calm overnight until we could find a surgeon. They even allowed my husband to go home and get her bed and blanket so she could feel less afraid. Because she only weighs 6 pounds, we had some concerns over how much and what type of pain relief she would receive and again all of our concerns were addressed with lots of details to keep us informed. They even gave us a number to call into overnight to check on her well being. In the morning when we went to pick her up, she was alert and pain free. The team at Alta Vista kept the port for her IV in her other leg and even sent her pain management drip bag with her so that they would not have to poke her again at the surgeons office and we would not have to pay for another bag. In a hectic and emotionally draining situation, the team at Alta Vista was a comforting, caring resource. We feel we got the best veterinary care in our Phoenix neighborhood at a very fair price for our treasured pet. Thank you so much guys!