Sentiment analysis: Pleasantly surprised and pleased with Joey's. We were a little unsure of what to expect due to some negative reviews. Stopped by for the first time and ordered takeout. The place was very busy, a good sign. The dishes on the tables looked delicious. The staff seems happy and were pleasant, upbeat, talking casually with customers at the bar and also quick to break away and serve me. The atmosphere is nice but could really use a larger space. It's crowded. But still it is neat and clean and everyone looks sharp and is in uniform. The food came quickly. When we got home, we dug in and boy was it good. Two types of shrimp and calamari. All tasted as good as it looked. The sauces were very good too. The potatoes were excellent, the coleslaw was good and made like we like it. The hush puppies were a little dry but tasted good. The rice and beans were nicely done and very good too. We are looking forward to going back for a sit down meal. Thanks Joey's for a great set of food good portions and a fair price. 5 stars on flavor and service. 4 on atmosphere and presentation.
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positive

Sentiment analysis: Attracted by the idea of comfort food done upscale brought us to Citizens hoping to find food akin to some of the similar concepts around town. Although the decor is actually quite nice and the pastries do look tasty (we didn't sample them) we were utterly underwhelmed by the delivery. Our server was friendly and honest( very much appreciated) and responded to our requests for suggestions very well but we got the impression our server had sampled all the offerings and was having a real struggle recommending anything to us. I started off with a drink called American Pie (you guessed it, apple flavored) which was the best thing I had all night, right down to the ring of cinnamon around the martini glass. We shared a spinach artichoke dip which had a sprinkle of parmesan on top. The chips were a mixed bag of tortilla chips and pita chips. The problem were some chips were soggy and stale tasting and some were crisp and fresh. The pita was mostly hard with a few soft bites. The dip itself was lacking in flavor but tasted ok. For our meal, at the server's suggestion we split an entree due to large portion size. To our delight, the split entree was brought on two separate plates. Some establishments do not separate it for you and I thought that was a nice touch. However the blue cheese burger was quite disappointing. The bun was boring, the burger dry and over cooked, and the blue cheese had no distinguishable flavor from a goat cheese. The mac and cheese with hamhock also lacked any identifiable cheese flavor with only a light hint of a mild cheddar. The side of fries were soggy matchstick size fries. I expected more from an establishment in the Mandalay Bay. There are a few interesting menu items but when we asked about them, the server hesitated to recommend them. They do have a hangover brunch with $25 bottomless mimosas. They also have a 24 burgers in 24 minutes challenge for $40.00 unless you eat them all and then it is free. I can't imagine I will be back unless it is just to sample a dessert.
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negative

Sentiment analysis: I've never experienced this before, but I'm just going to let you be the judge: I am starting to watch/count my calorie load, especially when I am eating out. American Chinese is famous for huge calorie loads in the sauces and fried treatments, so I thought I would split the middle and order a brown steamed rice with broccoli and beef. Well, I asked the young lady behind the counter for the calorie count chart and she quickly said she would have to ask someone. No problem and expected...but what happened next was not: She walked to the back of the galley-style kitchen past the viewing, walkin freezer to find her manager. Outside of the freezer is the prep area with a large gray garbage can. She stood there, asking her question, HOLDING THE GARBAGE CAN. Then she and the manager walked back to me. The manager came with the paper and placed it on the prep line. And she grabbed a bowl to serve me. WAAAAAAIT! "Uh, excise me. Is that a garbage can?" I asked. She looked back and asked where. "There...in front of the freezer...the big gray thing with the black garbage bag stretched around the rim." "Yes". I asked her if she realized that she stood there and grabbed the rim and talked to her manager. "No," she replied. "My dear, I watched you and you not only grabbed the garbage can you just came and grabbed my bowl to serve me." She put the bowl down and walked away, washed her hands and apologized. Needless to say, I won't be coming back.
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negative