Problem: I went to this store in order to have some of my pictures restored and unfortunately came across an employee named Dolores in the photo department. This is by far the worst display of customer service that I have experienced with Walgreens or any other store I have ever visited. I was using the self-service computer and had asked her what I needed to do next in order to progress with my order. She started by telling me that I needed to scan the pictures and rudely kept pointing to the machine as if I was somehow supposed to know exactly where the scanner was hidden. I asked her to show me instead of just pointing and she just kept repeating "there, there". I then realized that there was a drawer underneath the computer and opened it to scan the pictures. She then condescendingly stated "there you go" and advised me that I obviously had to scan the pictures in order to get them into the computer. After I scanned the pictures she then stood next to me and started rudely telling me how to operate the machine by saying "do this and do that" without explaining anything or making sure it was the way I wanted it. During this, there was another customer asking her to show her where an item was located and had asked Dolores to get it for her as she seemed to have an issue that made it hard for her to get around. I was amazed how Dolores told her that she would not get it for her and told that it was only a arms reach away and that the customer could easily get it herself. After this customer asked again and Dolores would not do it, I took it upon myself to get the item for the customer. Dolores came back to my machine and just started hitting buttons as if to quickly finish my order and rush me out of the store. I then advised her that I no longer wanted her help and eventually was able to get the order correctly into the machine myself. After I complained to her manager Dolores told me that I didnt need to get upset about it and began telling me how the previous customer had been in the store for multiple hours and was just trying to be a nuisance, I told her that there was no excuse for treating someone the way she did. She than told me that I didnt know what she was going through or what kind of life she had as if to argue with me further. I advised her that this was none of my business and that no matter what; the customer should always come first. Dolores than told me that she always treats every customer the same and would not be changing her ways anytime soon. She also stated that she had been there for a long time and no matter what, she would be there for a long time to come. I told her that I was amazed that Walgreens would keep someone for so long if that is how she treated all of her customers and asked for my claim check so I could leave. She proceeded to continue as if she had not heard me and after 5 minutes of this she finally gave me my claim check. I will never go to this walgreens again.
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A: negative

Problem: My prior review was 1 star about 60 days ago. This time was remarkably better. Server Deneice really knocked it out. Kitchen runs a little slow there, so if they ever figure that out, they'll get to 5 stars
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A: positive

Problem: It's no wonder why this location only has 2 stars (although I believe that they should get no stars at all!!). The pharmacy staff at this location are horrible except for maybe one!! Every time I come in to pick up/drop off my prescriptions, there ALWAYS seems to be some kind of problem. Half of the time they don't even know what they are doing!! They have no clue!! Especially the male pharmacist with the beard!! I can honestly say he is a complete idiot and I can most likely do a much better job than he can!! I was told he would call me to let me know when my prescription would be ready and I never got a call!! One of the worst customer service I have come across so far!! By the way, I've had a few customers tell me the same thing while they were waiting for their prescriptions. Not only on one occasion, but on several!! How embarrassing is that?? I will not be returning to this location for as long as I live in Las Vegas (hopefully not that long!!)!! I will be going back to my old CVS in Henderson. It's worth the trip and the staff there already knows me and are the friendliest staff ever!! Leanna, Hung, Paul, Bobby and Miranda rocks!!
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A: negative

Problem: So normally I'm pretty chill especially in the morning on my day off. But the line here was long, it moved pretty decent. So I get to the part to order my coffee. The picture on the wall for the Carmel macchiato iced looked amazing. I found my drink. The girl seemed nice but don't let looks deceive you. I got handed an iced Carmel macchiato with a flat lid. No whipped cream or Carmel like the picture showed. Really? So I went back up and asked her where's the topping? She said with an attitude "take the lid off". So I obliged and did. She turned around, washed her hands and put whipped cream on very sloppy and shoved a lid on and put it on the counter very angrily and turned around. So by this time it was about the principle and customer service. I am huge on customer service. So I said to her again "excuse me but where's the Carmel?" She was pissed and made sure I saw it. She grabbed my cup and dumped some Carmel on it and the lid and shoved it back to me and said with a serious attitude "now you have a nice day!" It amazes me that they can still be in business with employees treating customers that way! Don't advertise what your product is to look like and have staff that trys to be cheap and not deliver to advertised expectations. I'll never return.
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A:
negative