TASK DEFINITION: In this task, you're given a review from Amazon's food products. Your task is to generate a short summary of the given review in the input. Note that you don't need to write a complete sentence as a summary.
PROBLEM: I purchased two of these and they arrived with the package split and the items all over the box. I contacted Amazon and they sent two more out, these also arrived with the packages open. Amazon was very courteous and professional as always, I cannot review the item itself because the packaging is so horrible that I have given up on trying again.

SOLUTION: Horrible packaging

PROBLEM: I have had to cut back on caffeine recently because of heart palpitations that seemed to be made worse by all the coffee I drink (5 cups a day, maybe.) So I am mixing 1/3 Melitta Colombian and 2/3 decaf. I substituted this for the other decaf I have been drinking and found that it has a rich smooth taste. Very little to none of the burnt taste that decaf often has. The price on amazon makes it a pretty good buy as well. I don't care for the packaging, however. I couldn't get it open without cutting the top, and then I had to transfer it to an old coffee can to store it, with all the mess that that entails. If it were in a can, I would be more inclined to buy it. But the taste for a decaf is quite good.

SOLUTION: Rich smooth taste

PROBLEM: Actually, I love Nonni's chocolate biscotti and would buy them at my local grocer if they had them. I found these listed at Amazon and ordered two containers. When they arrived which was during the warmest part of the summer, most of the chocolate frosting had melted and flowed onto the plastic packaging which made eating them very messy. The worst part which didn't seem to be caused by the heat was that virtually every one of the biscotti's were broken into multiple parts which I attribute to rough handling. I don't know whether this rough handling occurred at Amazon or by the shipper. I have always liked to buy from Amazon but won't buy any more biscotti.

SOLUTION:
Nonni's Chocolate Biscotti