Given a hotel review and the corresponding polarity of review (i.e., Negative or Positive) identify if the polarity is correct. Write 'true' if it's correct, 'false' otherwise.

Review: I can't recall another time I've had to deal with such rude front desk help. While pleasant initially, as soon as I demonstrated the slightest bit of frustration that I was still waiting to claim my luggage for check-in (I arrived prior to check-in time, so they were holding a few bags), the true quality of this establishment surfaced. Never mind that the luggage wasn't sent up to our room in the afternoon or that i waited in the lobby for 15 minutes at 7:30pm still looking for my luggage or at least a bellhop. While that was a bit annoying, the worst part was witnessing the poor attitude of Donna, the very attractive but aloof front desk employee. Her lack of initiative was only matched by her pettiness, as I noticed she refused to make eye contact with me for the remainder of my stay, including when my family came down to the lobby the following morning. I also booked a rate that included parking, which Donna acknowledged at check-in but at check out billed me separately; I assume after I got on her bad side. Even with my last polite good bye to the front desk, I felt a phony, uppity attitude from Donna, and I really can't convey the extent of how insulting it felt. I can honestly say it was the worst part of my first trip to Chicago. The hotel is well appointed and the lobby was small but cozy. Great location as well. To be fair, most of the staff seemed very friendly, and I am not so obtuse as to not recognize my rating of this hotel is a statistical outlier. But I think most travelers, like me, would trade a few amenities for consistent and reliable service, so as to not have a "situation" that could single-handedly ruin a travel experience. Unfortunately, that was the case here.
Polarity: Negative
true

Review: If you love Brick Walls and Alleyways, then this view is for you. I asked for a room facing the river, I get a room facing a Brick Wall. That really pissed me off. From all the great reviews, I was expecting better. Before I came here, I stayed in a Hyatt in NYC, and that was awesome. There was nothing about the hotel that blew me away. The wine hour was ok. I was hoping there would be something better food, but I guess that's why it's a wine hour. I ordered room service one night. There wasn't really anywhere to eat it, so I had to eat it on my bed to watch tv. This was my first time coming to Chicago, and I think it will be my last. Just thoroughly disappointed.
Polarity: Negative
true

Review: My experience at the Amalfi Hotel in Chicago was not very pleasant. When we first arrived at the hotel we were greeted by our "Experience Designer" who was not the friendliest of people. Also, me and my husband tossed and turned all night on their very uncomfortable bed. For the price, I would have expected a more luxurious experience.
Polarity: Negative
true