You will be given a definition of a task first, then an example. Follow the example to solve a new instance of the task.
You are provided with a user review of a restaurant. Your task is to classify the given review into two categories: 1) positive, and 2) negative based on its content.

Apparently Prides Osteria had a rough summer as evidenced by the almost empty dining room at 6:30 on a Friday night. However new blood in the kitchen seems to have revitalized the food from other customers recent visits. Waitstaff was warm but unobtrusive. By 8 pm or so when we left the bar was full and the dining room was much more lively than it had been. Perhaps Beverly residents prefer a later seating. After reading the mixed reviews of late I was a little tentative over our choice but luckily there was nothing to worry about in the food department. We started with the fried dough, burrata and prosciutto which were all lovely. Then although they don't offer half portions of pasta we each ordered the entree size and split them. We chose the tagliatelle bolognese and a four cheese filled pasta in a creamy sauce with bacon, asparagus and grana frita. Both were very good. We split a secondi which was the special Berkshire pork secreto, which was described as a pork skirt steak with garlic potato puree and romanesco broccoli (incorrectly described as a romanesco sauce). Some tables received bread before the meal but for some reason we did not. Management also seems capable for when the tenants in the apartment above began playing basketball she intervened and also comped the tables a dessert. We ordered the apple dumpling with gelato and it was also quite tasty. Portions are not huge which I particularly like because I prefer to order courses. If you are someone who orders just a meal you may leave hungry depending on you appetite. Dining room was mostly younger crowd while the bar was definitely the over 40 set. Would recommend that the naysayers return to see the improvement although I personally don't know the former glory to be able to compare. Easy access to downtown Salem without the crowds on this month of October.
Solution: positive
Why? Although the reviewer cites a few concerns, the overall tone of the review aligns more towards towards the positive side. Some of the key terms like 'revitalization','all lovely', 'luckily there was nothing to worry about', 'very good', etc. suggests that the reviewer was satisfied with the restaurant

New input: I wish I could give them zero stars. The call takers are rude. The technicians are incompetent. The manager doesn't know what customer service is. It is overpriced. I was quoted $230. I went to another locksmith, who actually got my lock off, and was quoted a total of $79.The technician was late twice. He could not pick the lock which is not unusual and said he would have to drill through the lock. Ok. But, failed to bring charged batteries. He never offered to come back with charged batteries as soon as he could nor offered to send someone else. He said he could, however, come back around 10 hours later and do it under-the-table. Usually when you need to get a lock off, you need it off that minute. I said no. He charged me $30 for a service fee...a service that I never received. I contacted the manager, which seems to be a task in itself, and he said that I was rightfully charged $30 because I refused the technician's offer to come back later. I doubt the manager knew it was an under-the-table payment. I still have not been reimbursed my $30!
Solution:
negative