I understand that this is a busy season for renting, but I called twice today seeing if there was any way in which your customer service rep could assist me. I was willing to adjust my dates (it's a one-way rental situation). She told me "it's just not going to happen". If this is the kind of representation you are proud to promote for your company, then congratulations. I felt like I was being scolded like a child for asking her to help me get my family from one state to another. I felt she was quite rude and dismissive and in no way was going to consider putting the extra effort forth to see if there was ANY other location in the state of California where I would be able to rent an RV. I am not the type of person to publicly blast a company on their social media page, but I felt this was worth sharing.
Was this review given positively or negatively?
negative