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I'm taking a test and have to guess the right answer to the question after the article. Article: When a consumer finds that something he or she bought is faulty or in some other way does not live up to what the producer says for it, the first step is to present the warranty ,or any other records that might help, at the store of buying. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction.A simple and common method used by many consumers is to complain directly to the store manager. In general, the "higher up" the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer's favour, taking it as true that he or she has a just right. Consumers should complain in person whenever possible, but if they cannot get to the place of buying, it is acceptable to phone or write the complaint in a letter. Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can show clearly what is wrong with what was bought in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example,"The left speaker does not work at all and the sound coming out of the right one is unclear" is better than "This stereo does not work.". The store manager may advise the consumer to write to the producer, if so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the expected result, the consumer can go a step further. He or she can threaten to take the seller to court or report the seller to a public organization responsible for protecting consumers' rights. Question: According to the passage, the last way a consumer has to use is _ Options: A: to write to the producer B: to quarrel with the manager C: to warn the seller to turn to the court or a public organization for help D: to collect several fighters to threaten the seller
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C

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I'm taking a test and have to guess the right answer to the question after the article. Article: The advantages of an international language in the modern world are obvious. Thanks to modern methods of transport, we can travel everywhere more easily and more quickly than ever before, but the language problem still remains. Without a common language, there may be misunderstandings between people of different countries. There are two possible solutions to this problem: either we choose one of the main living languages of the world, or we make up an artificial one. But neither solution is simple because no living language will be acceptable to everyone and because an artificial language, such as Esperanto, has no culture and would be thought boring by many learners. It is often said that English is quickly becoming a world language. It is certainly the most widely used language in the world, and second only to Chinese in its number or native speakers, but there are certain worries of choosing English as an international language. First of all, for political reasons and national pride, English is not acceptable to everyone as a world language. Many dislike its influence. English words enter their language and this often threats their own language. In France, a new word "frangla is" has been invented to describe the results. Although English is being taught in more and more schools abroad, the process is not always popular. Not every nation is prepared to accept the leading position of English in their education system Question: Every nation doesn't accept a living language as a world language partly because _ . Options: A: they are proud of their own school B: they dislike a widely used language C: a process has not become very popular D: a foreign language has certain dangers
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D

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I'm taking a test and have to guess the right answer to the question after the article. Article: The personal computer has overtaken the family dog as man's best friend.according to a study. Researchers found that just 6 per cent of us believe that" most people rely more on their dog than they do on their PC",while 67 per cent think the opposite to be true. Even 38 per cent of dog owners admitted to relying more on their PC than on their dog, although 36 per cent disagreed. And 71 per cent of 18 to 24-year-old dog owners said they relied more on their computer. Paul Allen,editor of Computeractive magazine said:"These days you can even you're your PC for fl walk,provided you have a laptop or tablet." "It's only a matter of time until the first PC that fetches your slippers." Researchers questioned 2,000 British adults to find out the change modern technology has brought to their home life. They found that male dog owners are almost twice as likely as female owners to rely on their computer than a _ companion. Mr.Allen said:"With broadband bringing them global news and newspaper sales falling,the family dog even misses out on the pleasure of taking the paper to his owner." But it's not all bad news for obedient dogs. "The family PC has given dog owners access to a wealth of resources and information that can help with the long-term care that a dog needs,"Mr.Allen said. Question: The advantage of dogs as pets over the personal computer now is that Options: A: the dog can go out for a walk with people B: the dog can help people fetch something C: the dog can bring people more pleasure D: the dog is more likely to follow its owner's orders
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B