Problem: The employees here are so freaking rude it's beyond belief. I have never seen an employee yell at a paying customer before. The hookah is pretty good, but it's not worth getting yelled at over.
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A: negative

Problem: ARTHUR L. FINN Dec. 23, 2011 RE: Room 15810--Dec.18,19 Chuck Bowlinz, Gen. Mgr The Hotel @ Mandalay Bay 3950 Las Vegas Blvd. S. Las Vegas, Nv. 89119 Mr Bowlinz: How lame and without dignity is your hotel? Let me count some of the ways. You close The Cafe in The Hotel cavalierly making Raffles a place to avoid because of the crowds. The reception at Raffles, one Blanca, who for me, represents your uncaring hotel, is as unwelcoming and unprofessional as possible. You have too many people looking to say no to guests. Your valet service is obnoxious. Do they really work on tips? Some of your phone people are intimidating and silly. When I asked for a newspaper delivery one asked if I had a butler. I told her I left him home because I was going to a luxury hotel. Your "resort fee" says it includes a newspaper; it does nor say it is the free USA Today and one has to pick it up. PETTY. Getting amenities and things done by your housekeepers is a challenge. Too much of The Hotel's service is handled by Mandalay Bay. Not a good thing. I save the best for last. I told the front desk on Monday the 19th to check me out Tuesday morning. I got my bill, which was wrong on Tuesday at 2 PM and requested a bill be e-mailed. Being forewarned on just how terribly inefficient, untrained and cavalier your people are I checked my bill today. Of course, you charged for Tuesday night and made some other overcharges. Your Margaret in unaccounts immediately informed me to prove I checked out Monday. After a long harangue by me she was willing to credit Tuesday. She still could not or would not tell me what the final total was . After spending about 30 minutes with Margaret teaching her arithmetic 101 she digfned to transfer me to her SUPERVISOR,after another 5 minutes I was transferred to Christina who was going to transfer me to the front desk. Remember them ? The people who messed up my incredibly complex checkout. I was not about to spend any more time with the inmates of your asylum. I will deal with your lame , cavalier inefficiency through AMEX. I have been in hundreds of 4 and 5 star hotels in my life. Never have I been subjected to one as totally customer unfriendly as yours. Strong letter to follow. Arthur L. Finn
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A: negative

Problem: Service kills this place. I love St. Patty's Day here, and the food is typically enjoyable...but they're not very aware of incoming patrons. Myself and a family member sat in the front for 10 minutes with no service, then went to the bar for service and we were immediately scolded by the bartenders - we weren't gambling, so we couldn't sit there...even though there was only 2 or 3 people at the entire damn bar (obviously there's like 20+ seats at the bar). It was the most shocking experience I've ever had at a restaurant/bar...and it's been similar every time I go back. Come to gamble your money away or don't come at all. *To be accurate and fair - this experience was about 6 months ago, just never wrote a review on Yelp until now.
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A: negative

Problem: These guys know what they are doing. Great work and the price is right!! Highly recommend
How would this review be described?
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A:
positive