Every single Friday this place puts a menu in our door, not on, they slide it in. It's intrusive and extremely annoying. We get it, you want us to order from you. It's borderline harassment. And guess what? Just on principal alone, we will not ever order from this place. I called once and asked them to stop putting menus in our door every week and they clearly don't care. Maybe instead of harassing people, they should focus on the food, looking at these reviews, it's not their strong point.

negative

Right when I walked in, it reminded me of another sushi place I've been to & it didn't click until we got the check that it is Kaizen (also in Vegas)! My friends & I came here about a month ago because we were craving AYCE sushi & wanted to try someplace new. The reviews looked good on Yelp, so why not? There were a couple of good things going for this place. It is a BIG space, which is nice compared to smaller sushi places like Goyemon or Sushi Koma. Another nice thing is that their nigiri is small, which we liked so we could have more of the other sushi. Now, onto the bad. The biggest thing I did not like was their service. We ordered the first round of sushi & rolls - which was fine. Then a couple more. Then we decided to ask the waiter for recommendations. We ordered some of the special rolls since our first round of sushi was mainly nigiri. Well, the waiter who brought our rolls brought the wrong rolls! & the original waiter LEFT FOR THE DAY. Wait, what?! I'm used to places introducing the second waiter or at least letting us know if they are taking a break or leaving. So, of course, we're telling this new waiter that the rolls he brought us are NOT the ones we ordered. He kept saying one was the lobster roll & we had a shrimp tempura roll - which was the same thing! So we had these two baked rolls (that were the same!) which are heavy, so of course we got full faster. We didn't send one of those rolls back which was our fault, but in the end, they didn't charge us for what we didn't finish, so I guess we're even.

negative

By far the best Ice Cream and desserts ever!!!! I live next door. Blessing, or Curse? Any way the waffle cones are off the chain, and everything is made there. The caramel, the brownies, the cones, everything is made there. Very admirable, Rock on!!! Seriously try the carmel ice cream, soo good!!

positive

This is a tough one for me because it is already getting so popular. Matt did a great job with this place. It is a converted old (I'm guessing 30's) red brick home in downtown Phoenix. The atmosphere is very warm, hip and comfortable but it can get a little cramped at times. There is no jukebox but the music that fills the place is always solid with a good mix of some of the better trendy tunes from recent years. I do like to partake in a finely crafted beer on occasion and they have a great selection of tap and bottled beer that you won't find at most places (try the Rogue Hazelnut Brown and their house beer made at Four Peaks Brewery). Although I do enjoy wine as well I have not been able to pry myself away from the tap long enough to try any here. That said I have noticed their selection looks well rounded and I have heard many good things about it. The food menu is very simple but done very well. Any place that serves a Dagwood is going to score points with me. If I have to list any negatives it would be that the music can be a little loud at times and of course it can be a little cramped as well. Overall I love this place and fear it becoming too popular but it is worth checking out.
positive