What is the sentiment of the following review?
This turned out to be an embarrassingly poor dining experience. After a 30 minute wait for a table and a prompt greeting by our waitress, everything quickly slid downhill. Our order took forever to make it to our table, and only one of our four meals was brought to our table as ordered. One burger was missing bacon and was sent back (kitchen error). One was the wrong item entirely and was sent back (waitress error). I had ordered a salad (pretty much the only vegetarian item available on the menu) and it took an extra 5 minutes to make it to the table, and at least another 5 to get salad dressing. My wife ended up eating about 15 minutes later when her chicken sandwich was finally served. The poor service might have been balanced by exceptional food quality, but that was not the case. The food was fine, but far from exceptional. My wife rated her chicken sandwich a 2 (out of 10) while my children's burgers did better at 6-7. My salad was good, but clearly not the reason one would go to this restaurant. Considering the wait and the poor service, the food was not good enough for us to return to this chain again. On the plus side, my son had a mocha shake that was very good. Considering the delays and mistakes, one would have expected the manager to at least comp the chicken sandwich that was delivered so late. And he did, but only after we called the manager over to our table and let him know that this was what we expected. Then we had to explain it to the cashier. Who had to call the manager over. Who needed to key it into the register. Twice because the cashier made a mistake keying in the amount tendered. Altogether a grueling experience. ADDENDUM: Credit to the management for getting in touch with me after reading my feedback. They seemed genuinely concerned about our negative experience and assured me that this was not typical, and that the issues that I raised would be addressed and corrected. Two points to Steak 'n Shake for good follow-thru!
Pick your answer from:
-negative;
-positive;
negative