What is the sentiment of the following review?
This review is not completely scathing. There are several good points I can write about this establishment. Wait times can be relatively quick & once your sent to inspection you can expect to be on the road shortly thereafter. Employees can be seen chatting behind counters even as they serve customers. One major problem they need to address is, COMMUNICATION! Today is my fifth visit with a friend whom is trying to acquire her license. My friend fails the parallel parking every attempt. It takes the fifth time to properly explain the "yellow line"?! My friend had no idea she needed tires to meet the yellow line. I'm the one who explained this! Unbelievable! Why can't west dmv employees do their jobs?! It's simple really. Explain exact, clear instruction. If employees shown the slightest concern for new drivers they would earn the respect of the community.
Choose from:
I. negative;
II. positive;
I.