Sentiment analysis: WOW! Don't go here, long wait and my whole family felt ill after. The management is horrible and have no idea what customer service is! The food was less than what it should have been probably because half of it sat around while the other half was cooking! POOR MANAGEMENT and POOR food service all and all this is exactly why I dislike chain shacks that call themselves casual dining, this is slop and there is no dining about it!

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negative

Sentiment analysis: I was not too happy with the service. There was a long wait after ordering through the drive thru; the customer in front of me actually drove out of it and left their order. When I got to the window, I was asked if I wanted I cup holder for my 5 drinks, but then told "but we are out of the ones that hold 4, we only have the ones that hold 2 drinks." That would not be much help for 5 drinks. I had to ask for condiments because they were not offered. We ordered a total of 5 meals, all with fries or tots; upon asking for ketchup, the cashier asked me if 3 would be enough. How would 3 packets of ketchup be enough for all of the orders? An even worse disappointment was getting home and and finding out that I was an order of fries.

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negative

Sentiment analysis: Poor service. Poor organization. The wait was too long because they were not operating in a systematic process or doing anything like I have seen in order Einsteins. I had to go back in and wait in line to get napkins and knives for my bagel bucket, they weren't even helpful or acknowledge their mistake

OPTIONS:
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negative