TASK DEFINITION: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
PROBLEM: My wife and I stayed at the Hyatt Regency in Chicago a couple of weeks ago and will most defiantly not go back. The customer service is horrible and it is well apparent that most of the workers did not want to be there either. When we arrived at the hotel we were told us that the room was still being cleaned and had to wait almost a hour before they gave us the key. When we got into the room the bed was not even properly made. The cafe is always crowded with people and it take two hours to get food. We ended up going home two days before we planned.

SOLUTION: negative

PROBLEM: My husband and I stayed at the Palmer House Hilton in Chicago for our anniversary. The hotel was beautiful and luxurious as one would expect from a Hilton brand hotel in a major city. The service was excellent with check-in and check-out going smoothly. The location of the hotel was ideal for us as we had plans to attend the theater, visit the Lincoln Park zoo and picnic by the lake. All of these were very close to our hotel. The price was reasonable for the location and luxurious accommodations. We also enjoyed the hotel restaurant and lounge. Highly recommend.

SOLUTION: positive

PROBLEM: We stayed at this hotel for a conference. The lobby and the conference areas were immaculate. The restaurants (one of which was Shula's Steakhouse) and bars were great. The saff was exteremely helpful. The rooms left a lot to be desired...Our nonsmoking room smelled of smoke. The A/C system was ancient and tempermental, and the bathroom was old and in need of a makeover. It was surprising to see since the physical plant was so nice. We would choose, however, to stay elsewhere. Espcially for the money we paid.

SOLUTION:
negative