THIS PLACE IS THE WORST!! This was the worst hotel experience I've ever had! When I walked into my room I was overpowered by the smell of cigarettes. It wasn't just a stale cigarette smell either, it smelled like it had been smoked in recently and a lot. I went to the front desk to see if I'd accidentally been given a smoking room. They said I was in a non-smoking room on a non-smoking floor. There were no more rooms for me to switch at that time so I was told to come back between 11 and 1 the next day. When I went back at that time, the line was a million years long and I didn't have time to wait because I was there for a wedding. After the wedding, I was again told there was no room to switch me to. Meanwhile, my friend went back to the room to sleep and requested extra blankets. When she got them, one was dirty and sticky. Fabulous quality control there! The next day I went to complain about the room, AGAIN. I was again told there were no rooms and nothing they could do. I asked to talk to a manager and he just shrugged at me and said there was nothing he could do. The next morning at check out I talked to another manager who said if I'd talked to him right away he could have helped me, but since I was checking out there was nothing he could do. I told him I had talked to a manager the night before and he did nothing! He said the best he could do would be a free breakfast buffet in the hotel. Yeah, thanks, that really makes up for waking up with coughing every morning and sleeping like shit in a filthy, stinking room. And by the way, he said the smoking floor was above my floor so the smell was probably coming in through the air vents. I wonder if every room on that floor smelled like mine. There were a lot of people in that breakfast buffet with comped meals. In addition to that, other people from the wedding group were staying in that hotel and of the 5 groups, 3 of them had problems with their rooms. Two were in the upgraded GO rooms and even then had troubles getting their issues solved. Do NOT stay at this hotel! The rooms are gross, smelly and run down. Even the nicer rooms are falling apart and management will do nothing to help you if you have a problem. The free breakfast did not make up for 3 terrible nights in this place. I will never stay here and would not wish this place on my worst enemies. HORRIBLE EXPERIENCE!!
What is the sentiment of this review?
negative