How might one describe the sentiment of this review?
The first time I came here, I recognized the lady working the counter was the lady who worked at Jenni Pho. I can't comment on the pho as my favorite dish is the dried vermicelli salad. I also ordered their 3-bean dessert. It was a good first experience which deemed for a second trip. My second visit was not as good. Because It was a work day, I decided to use the drive through, however when I got to the drive through there was a sign that said "come inside to see the menu" or something in that effect. I ordered take out once again, and this time I wanted something quick and easy like the beef chow fun. First, as I am ordering, people were leaving and decided to have a conversation with the lady taking my order. They continue to have a conversation like I wasn't even there. I place my order then wait, and wait, and wait, and wait...20 minutes later, I ask the girl at the counter playing on her laptop, playing music, and watching music videos "how long does it take to make chow fun." I don't think she understood English cause she looked confused. I also asked the lady that took my order when the chow fun was going to be done. All they can tell me was, "it's coming, it's coming." When the cook finally started cooking my chow fun, it took them 5 minutes to cook and pack my order. And by the way, I was the only customer at the time and the chow fun was just okay, nothing to rave about. This experience is enough for me to not return to Rainbow Pho Express. The service is terrible!...Options: [I] negative; [II] positive; I think the answer is
[I]