My family and I love this restaurant. I've been many times, for brunch, lunch and dinner and we've always had a very pleasant experience. The food is good, though can be a bit heavy, and the Stetson Salad really is as good as they say it is. They also have a nice drink menu and an extensive wine list. Would recommend, and will be back.

positive

Food is decent but I'm not sure I ever had such bad service. The man behind the counter, who I assume is the owner, had the worst attention span I've ever seen in anyone over the age of 5. His wife, who sat in the "restaurant," continued to distract him by coming up to the desk asking for more food for herself. He would stop whatever he was working on to make it for her. It then took him an additional 10 minutes to ring us up from the time our food was finished! Absolutely ridiculous!

negative

Ok everyone knows the bread at this place is the shiznit. I know it, and its the reason why I keep coming back. However... Today I met up with my sister for lunch here and I should have taken the way the employee treated us when I ordered our food, as a sign to get the fuck outta there. She was giving us a dirty look, but I ignored it because shit, we all have bad days and thats what I thought she had. We find a seat, get our drinks, and...wait. 10 minutes...20 minutes...30 minutes. All of you mother fuckers who've been here know, they dont take 30 minutes to get you your food...maybe 5 minutes at most. So anyway, a sandwich maker walked out and asked us if we got our food yet and I was like, yeah. Obviously since we still have the number on our table. She immediately brings us two slices of cake on the house. Ok, thats nice, but I want my fucking food and Im on my lunch break, hello! We get our food and my sandwich wasnt what I ordered. She said, ok I'll go make the right sandwich but you can keep this one. I told her, I dont care at this point I just want to eat. While we eat, we notice we didnt get our sides. On top of that we didnt get utensils and they always give that to you when they bring the food. So my sandwich was brought out finally by the manager on duty Im assuming since he wore a different shirt. I asked him, is there a reason why it took 30 minutes to get our food? He looked shocked and went, Im assuming, to find out. He never came back to our table to tell me. At this point Im like, I need to get back to work. So I went to the register and asked the employee for a refund for the stupid sides we didnt get. She was like, you didnt get your sides?? Whaat?? Im thinking, calm down bitch, just give me the fucking refund so I can get the fuck outta here. She said the manager has to approve it. Perfect =). He gets there, asks me what the problem is. Im looking at him like, are you fucking crazy? I asked you earlier why it took 30 minutes to get our food and you went and hid! So I told him I need a refund for the two sides we didnt get. He gives me the refund and some rice crispy treats and said sorry. His excuse was, we've had a bad day its just been crazy. Really dude? Is that really your pathetic excuse for an answer? I dont give a fuck if youre busy, what kind of system do you have where you forget to bring food to a table, especially when we have been sitting there with a number, visible to all the employees who are bringing food to everyone else. Ugh anyway, yeah, first time Ive ever experienced haters at this place, AND here in bootsy ass Charlotte. It was obvious the workers didnt like us right when we walked in. Yeah, we arent black or white like the majority of the people in this city, but daaamn, we arent animals!! Backward ass city. And whats sad is the doormat of a manager couldnt do anything about it. He didnt have the balls to go find out why it took 30 minutes to bring our food and come tell me. Respect asshole, show some. Love the bread, disappointed in the staff.

negative

Is six inches enough for you? The quality is there, but delivering it is something else entirely. A new store opened near me, so I finally decided to give them a try. They offer six inch "gourmet" sandwiches for around $5-7 (with tax), no sides included. For my first test, I went simple with the Italian and the Meatball sandwiches. Now the meatball sandwich was hot with melted cheese, but the amount of sauce was seriously lacking, coming across as no more than a simple condiment. The meatballs were flavorful, but dry, and the pitiful amount of sauce supplied could not even begin to bring these things back to life. You could tell the "meatballs" had never even touched the sauce before they came together in the sandwich. I can't tell you if this is normal, since it was my first visit, but the attempt was not good enough to get me back.. The Italian was a failed attempt altogether, and I will clearly blame the preparer, and not the restaurant. As in most sandwich places, as you move down the line, you are asked what you would like on you sandwich. I told him, lettuce, tomato, onions, pickles, oil and herbs, which he repeated back to me to confirm. The problem was when I got home the only one of the ingredients that made it to my sandwich was lettuce.....NO tomatoes, onions, pickles, oil or herbs. I had places that made mistakes with my order, however not this bad, and not with me standing right there at the specific time telling him what to put on the sandwich. Maybe that is why the condiment area is hidden behind a wall, so you can't see what they are, or are not doing. First impression...not impressed with either food or staff...
negative