The only reason this place gets two stars is because of the food. We were there June 6, and around 830PM, we decided to walk in the Verona Restaurant, since we wanted a nice dinner for my husband's birthday. The hostess that sat us promptly was gracious, and said someone would be there shortly with water. We waited about 5 minutes for water. Our waiter Peter must of been having an off night, or support staff wasn't there. I cannot think of too many reasons for how were treated during our meal there. First of all, the ambiance of the restaurant is nice, the booths just a bit nicer with the nice leather seating. The ceiling has a nice alabaster light, but it seemed to be right on our table. Perhaps at a later hour they dim the lights? Before we were even acknowledged by Peter, our waiter, or anyone with a glass a water was probably a good 5-6 minutes after we sat down. At least get a person a glass of water. When Peter came over, we had plenty of time to review the menus, as the hostess had given those when we first sat down. Peter ran through the menu, offered to get drinks. My husband decided on water, and I requested a cup of coffee with cream. We placed our order, hubby had the NY steak with the Potatoes Rustica, and I had the 8oz Ribeye with Baby Vegetables(broccalini). The redeeming quality of this place WAS the food. I had to ask for my coffee again, I was just about done with dinner. We were NEVER EVEN ASKED ONCE HOW OUR FOOD WAS. NOT ONCE. I am so disappointed in this place. I thought we might of found a nice, dress up nice and have a celebration dinner, as my husband wanted a casino night for his birthday. It seemed our bread came late... while the rolls are good, you get a couple, I hesitated to even think of asking for any more. Our water glasses were never refilled(glasses completely OUT of water), wait-staff never asked how things went with us.... ANYTHING to acknowledge that we were even there. I believe it was the manager that refilled our glasses about 5 minutes before we left. Perhaps we weren't high-rollers? I don't know the answer to that one. I do know that the party next to us, had a wonderful waitress, and she communicated with them. We never asked for anything out of the ordinary, we were dressed appropriately for a nice restaurant, and we have dined in nice places before, and never been treated so poorly. We never demanded anything, didn't order something not on the menu, we weren't demanding in any way shape or form. WAIT! We asked for bread after the salad arrived, maybe that was it?? We had been there around 30-35 minutes when we requested bread..We almost had consumed the salad and from experience, you usually will get a selection of bread. Although, once the bread arrived, Stephen did an awesome job preparing the olive oil and balsamic vinegar. It was good. I think that perhaps they realized that things were basically not salvageable, as Peter said when he dropped off the dinner check, and hurried off, "the coffee is free" said as he passed by the table. Weird. I wouldn't go back to the restaurant. I had hoped for a place where you are treated well, and the food good. I have to say that the prices, I thought we reasonable, my 8OZ Ribeye was 17, with one side included. We ordered an In Casa Ensalta(sp) - 8- which was pretty good. The food isn't the problem, at least not on June 6, 2009, it was either the staffing wasn't sufficent - it should've of been... It was Saturday night. They should expect more diners on a weekend night, and staff accordingly.
How would this review be described in terms of sentiment?
negative