Problem: It was Restaurant Week once again, and as usual, course for course, Joe's featured one of the best RW menus. So, off Diane and I went for dinner, this time with a different couple in tow. And, while the food was mostly well prepared as usual, this time the service was not. It was rather perfunctory, and I had to ask for several Iced Tea refills, although they arrived quickly after I did. Even though I had requested a booth when making our reservation, we were initially led to a table. And, our waiter did not mention or show me the Restaurant Week menu until I requested it. The shrimp in a Jumbo Shrimp Cocktail were large and very meaty, but not sweet or that flavorful. This appetizer came with a good, strong horseradish-based Cocktail Sauce. A bowl of Crab Bisque was very smooth and very good--a better tasting preliminary except for the piece of shell I found in it. Grilled Halibut was moist and great tasting, accompanied by very good sweet roasted corn and Jennie's Potatoes, a type of mashed potato that is a staple here. Two large scoops of Peppermint Ice Cream covered by rivulets of Hot Fudge were refreshing, and a nice end to the meal.
How would this review be described?
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A: positive

Problem: Very friendly and fast service. I had big chains. I much prefer working with a small company. Tammy rocks!!!
How would this review be described?
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A: positive

Problem: rude employees that lack communication skills
How would this review be described?
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A: negative

Problem: Where do I start... The Buffet, well how do I say this..We found a COCKROACH in the menudo!!!!! It doesn't matter how good everything else was, this brings it all to a big fat ZERO, since Yelp doesn't have a zero I left them one star which is the lowest score I can leave! We brought this up to the chef & never even received am apology or refund! Someone please correct me if I am wrong, but if there is one roach, there is probably tens of thousands? I mentioned to a supervisor (Mr. Yoon I think) at the front desk & he told me to go to complain to the manager at the restaurant, yes he passed the buck! Never offered us refund! Poor customer service & very discussing experience to say the least. To make matters worse, they had a gang shooting in the parking level where our car was parked in which two gang members were shot by other gang members which cause the entire 4th level of the parking structure to be closed for 14 hours on Sunday morning. This was never mentioned to us when we checked out, they instead let us check out & carry all our luggage to the parking lot where we were told we couldn't leave for 8 hours. After googling the internet to find out more about this incident & instead found out this is not the first time this has occurred! Beware of this place, they are rude, dirty & unprofessional! They never even offered any type of compensation!!
How would this review be described?
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A:
negative