I had such a bad experience with this dry cleaner that I've literally been thinking about writing this review for months--now that my Yelp account is up and running, this business is first on my list of reviews to write. The customer service was extremely poor -- the business is advertised as a "1 hr Cleaner" -- per their own sign-- and when I requested that a suit be cleaned by the following day, the girl working behind the desk gave me a really hard time, saying it would be difficult, etc., etc. What the heck? Are you a one hour cleaner or not? After some back and forth, we established that my suit would be clean by the next day. Then, as she was looking through my pile of clothes she just handed me back a tank top that had a small stain, simply saying "she wouldn't be able to get it out." I'm sorry, but the reason I bring stained clothes to the dry cleaner is so they can at least attempt to take the stain out -- if they've tried and failed, that's fine. But handing me back a shirt after a cursory glance and flat-out telling me it's ruined isn't exactly a best effort. Needless to say, I left this dry cleaner with a sour taste in my mouth. Just all-around bad customer service and mediocre dry-cleaning.
Is this review positive or negative?
negative