Problem: What would be an example of an positive review?

Answer: Pleasantly surprised. Have been avoiding going to this place because I have heard some bad reviews from friends. Overall I was satisfied with my experience. I did end up getting dirty silverware, but the waitress was quick to correct the situation. Portions are huge. Would recommend splitting entrees unless you are a big eater. Will come back again.

Problem: What would be an example of an negative review?

Answer: Sucked in by the "Diners, Drive-Ins & Dives" exposure, what a disappointment!! The quality of the food was what you would get at a cafeteria and the prices were steep. We ordered the veggie burrito, smothered along with a shrimp burrito. Had one bite of the veggie burrito and just couldn't do it. The shrimp burrito was tolerable, but nothing I'd order again. The restaurant was clean and the ambiance was cute, the only two positives I can draw from this visit.

Problem: What would be an example of an negative review?

Answer:
I've tried to like kneaders because everyone talks about it like crazy, but every single time I go I leave unsatisfied and I tell myself I won't come back. The first time I went I found a hair in my sandwich. I understand that things like that happen all the time, but it turned me off. Another time I went I ordered a sandwich and the bread was torn in half making it very difficult to eat. I am just not satisfied with the customer service either. When I have a problem with my meal I feel as though I am a nuisance. I shouldn't feel like that at a restaurant. I will not be going back to kneaders.