instruction:
Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
question:
We reserved a room with a sleeper couch a few weeks before our stay. After checking in and unpacking, we discovered that the sleeper sofa had been removed (supposedly during renovation). The front desk clerk and bellman never mentioned that there was no sleeper sofa even though they saw all 4 of us check into the room. Colleen, one of the managers, was argumentative and did nothing to resolve the problem. We ended up having one of our children sleep on the couch and the other slept on an antiquated rollaway bed. We never spoke to the general manager who was conveniently "absent from the hotel" during most of our stay. We stayed here on more than one occasion over the past decade and had never encountered such incompetence. We had to make several phone calls to receive a miserly discount and we never received an apology. The lack of training of the staff was clearly evident, as was the cavalier attitude of the management.

answer:
negative

question:
I went to Chicago on business last year and I had the pleasure of staying at the luxurious Hyatt Regency Hotel. I opted for the Business Plan, although they have many different room descriptions available to choose from, such as the Allergy Friendly, Monarch Suite, State Suite, all the way up to the Presidential Suite. My suite was a perfect blend of business and comfort, equipped with Wi-Fi, a generous 37 inch television, spacious work area and two queen sized beds you sink into feeling tension ease from your body. I dined at the Stetson's Chop Shop restaurant and the meal was portioned generously and very well prepared. The staff was curtious and accommodating. For breakfast, I opted to have my meal brought to my room where I started my business day over a delicious hot meal and strong, gourmet coffee. I would highly recommend this wonderful haven to anyone planning an overnight Chicago stay.

answer:
positive

question:
I recently stayed at the Sofitel Chicago Water Tower hotel and I could not be more pleased. The hotel is sleek from the elegant lobby to the modern, stylish rooms. The rooms are something truly special with huge, soft beds with the most luxurious sheets you have ever seen and felt. The bathrooms are beautiful with cool marble tiles and a gorgeous glass and marble shower/tub. If that wasn't enough each room has a crisp 32" LCD TV that displays TV in the most beautiful and clear way with an absolutely amazing sound system. When you finally make it out of your room, down the grand stair case you need not look further for dinner than the hotel restaurant. It is called Cafe des Architectes and like the hotel itself melds a modern sophistication with classic French techniques. Their wine list is amazing but their prices are fantastic for a hotel near the Magnificent mile. A full dinner including appetizer, main course, and dessert can be had for $45, amazing. If you are looking for a modern, urban, chic hotel in Chicago then look no further, the Sofitel Chicago Water Tower hotel is your only real choice.

answer:
positive