I just went here this morning for an oil change that was scheduled online. I have been to this location several times and have always had pretty good service. I was checked in by Justin, who I've dealt with before, and has provided good service. Today, after the oil change, which took almost an hour and a half (weird, since I actually had an appointment), my service adviser James came out and sold me on an alignment. Sure, my wife had told me that we needed one anyway, so I asked how long it would take. About 10 minutes. I looked around: there were about 3 others waiting for their vehicles. OK, I'll get it. I sat back down and read my book. I looked up after a good while and noticed that 45 minutes had passed. Something isn't right. I stood up by the counter and waited another 10 minutes for James to come back out and help me. I could see him in the service area sitting on a stool. He saw me, picked up the phone a few times, walked around a little bit and finally came in. I told him that I would have come back another day if I had known it was going to be an hour for an alignment. He blamed the fact that 30 people had come in and out of the shop in that time. I looked at the people in the waiting room. Two of the people who had been there were gone and one different person was there now. I told him that it wasn't right to give such a bad time estimate, and I wouldn't have gotten it if that were the case. His response was pretty much the same lie about the many customers they had and effectively telling me to shut it. I've purchased tires at this location for both of my cars in the past. I've gotten both of my cars maintained here. I've been very pleased in the past. Bottom line: You've lost a customer. The only way I'd come back is with a personal apology from James for his rudeness and lying.

negative

I had a gift card given to me by my inlaws so I was off to the spa. Its nice that they offer the locals discount 7 days a week. I went for an espresso scrub since my skin could use a proper shedding this winter. I had a wonderful lady named Ginger do my scrub and it was soooo nice. You get all scrubbed front and back then rinse in the rain shower and then she rubs you with some creamy & rich lotion. It was exactly what my skin needed. I left feeling refreshed and my skin was glowing.

positive

My mom has been taking her car here for many years and they keep screwing her royally. They supposedly fixed an oil leak & charged her $1,000, she noticed when she got home that the oil was still leaking so she took it back to Big O and they told her that it was a different oil leak and charged her another $1,000. To this day her oil is still leaking. Every time she goes in there to get her oil changed they tell her that something else is wrong with her car. Her car was in good shape before she took it to Big O, now it is ruined by them.

negative

5/25/2014 - Party of 3. We enjoyed our dinner and drinks... Braised Beef Ribs - Pretty Tasty & Spicy Seafood Pasta - Just OK. Staff was on point most of the time.. We would go back..
positive