Problem: I concur and had almost the same experience as Anthony N. but did not feel the lobster was very good (the sauce is sooo rich you do not know what you are eating underneath it) and the service was marginal, espcially for the rating the restaurant has. I had to ask twice for water refill and once for bread refill. When the waiters come by the table and see an empyt glass of water (we had multiple bottles of wine on the table so maybe they thought that is all I drink?) FILL IT. Now I feel like lowering to a single star as they should know better.
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A: negative

Problem: When I first came to them it was because I was having an allergic reaction to a sunscreen, make-up, and walnut depending on brand. I told them upfront that this was the reason I was coming to them. They said they could determine what I was allergic to, at no time did they say they may not be able to determine the cause of my allergy. After the patch test I had a great deal of itching for the first day and then no itching, at the reveal 2 days later I had no signs of allergy, so I asked about the intense itching, they said they don't test for immediate reaction only for delayed reaction :O Then I had the scratch test which determined the degree of allergy to certain items, but afterwards asked when they would be able to determine what is causing my hives when I put on sunscreen and make-up, the response was that they don't do that kind of testing, they just do generic testing. For my allergy I would have to go someplace like the mayo clinic :O So imagine my surprise when I got a bill for $914!!!!!!!!!!!!!!!!!!!!!!!! :O $1k for NOTHING! And never was I told up front that this was going to cost me a fortune, much less that they would not help me find the reason for the allergy. GRRRRRRRRRRRRR
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A: negative

Problem: I have now been to El Rico's several times and thought it was time to give it a review. I went last night with a small group, and had another great experience. Although I usually get the same thing when I go (shredded beef gordo burrito...2 meals in 1), it's awesome each time. They do have great chips and salsa to start off with, and everyone I've been with has always enjoyed their food. The service has always been good to great. Although it is kind of in a weird location, the building it is in is definitely unique. We've always wanted to go in the evening when it is cooler out to sit outside, but have never made it. El Rico's is its own place, which makes it cool...it's not a cookie-cutter restaurant. It's my favorite mexican place out here.
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A: positive

Problem: Total incompetence. I called Christmas Eve morning to see what time they would close today. The old lady on the phone said "4 o'clock" then hung up the phone. I arrive at 2pm to find closed doors. Another man came along who thought they'd be open until 4pm as well, we tried to get the attention of a clerk who gestured to us that they were closed. My nephew's christmas present is stuck there now. If they would have given me the correct hours, I would have gone down earlier. What bullshit!
How would this review be described?
OPTIONS:
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A:
negative