Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

[EX Q]: I called the reservations line to book a room at the beginning of December 2012 for a rate with a local corporation. When I first made the reservation I did not get an e-mail confirmation. I had to call again to get the e-mail and then saw that I was booked in a handicapped accessible room which i did not need as there was me, my wife and three year old. I called the reservation line and asked for a regular room which they said was impossible at the rate I was at, however for ten dollars more I can upgrade to a regular room. I then asked what if a disabled person needs the room and he said he could not help me. i told them to cancel the room. based on the reservation experience, I did not want to run into anymore trouble at this hotel.

[EX A]: negative

[EX Q]: We stayed at this Hotel in February 2010. The room was great we had purchased it at a raffel at work for a fund raiser for United Way. So we probably paid more then we needed but it was for charity. We were woke up at 3:00am in the morning by a group of at least 25 young people that were so loud coming off the elevators and down the hall ways they must of woke everyone up on our floor. Of course one of the rooms they rented was right next to ours. They were so loud shouting profanities and banging on the walls that we thought there was maybe a fight going on. We called the front desk who sent security up immediately. Security tried to get the people that were not registered guests to leave. We called down to the front desk two more times to send security back up again since nothing changed this went on for over an hour until it finally quieted down. Because of this we ended up over sleeping in the morning since we were so exhausted. When we complained about it in the morning managemnet would do nothing for us because as they stated we used a gift certificate. Well we still paid for it!!. They would not give us one thing free for the trouble that we had. We would never stay at this hotel again, obviously they really don't care about their guests.

[EX A]: negative

[EX Q]: I booked this via Priceline, and was not sure I'd like it, as some Sheratons have fallen off the cliff. This hotel absolutely surpassed my expectations. Despite booking with Priceline, I was treated like a king. They let me check in early, gave me a beautiful room, and even went so far as to look up my Starwood number so I could get some credit for the stay. The staff was unfailingly pleasant, the property immaculate, and the room very comfortable. I highly recommend this hotel.

[EX A]:
positive