Q: negative

A: I wrote to management about my bad experience there, and it's been 3 weeks without a response. Below I've pasted the email I sent, and I hope this inspires them to both do better with the issue AND responding to customer complaints. We will not be back. "My husband and I chose your restaurant for our date night last night. It is not something we'd usually consider because of the price, but we wanted something special and we like your focus. I was led to believe that we would be well taken care of. It seemed like the whole staff knew of my gluten sensitivity. I felt confident that our server was checking with the chef despite not understanding what gluten was at all. I found out that instead, he submitted my order without checking at all. I had told him that I preferred the pheasant, and that the spaetzle could be replaced with anything gf and I would be happy. When the meal arrived as stated on the menu, I asked again and found out that he hadn't had a chance (in an hour!) to check if it was ok. It was whisked away, then he came back with a menu because the WHOLE MEAL was actually full of gluten. I quickly ordered the bass minus couscous since our 8pm show at the Bartell was quickly approaching. The salad provided so I didn't have to sit and watch my husband eat was a nice touch, but not enough to make up for the quickly cooked meal that arrived next. The fish seemed overdone, and the fava beans were hard. I ate it fast because I was hungry and in a hurry, not because it was so delicious I couldn't hold back. For over $100, I guess I expected better. I get that the fish was made under pressure, but the service that led to it was the real disappointment. I still tipped the server because I know that's his livelihood, but he didn't deserve it. A solution for the future is to have a separate gluten free menu with a few choices on it so the servers don't have to guess and check."

Q: positive

A: The service was awesome. Very attentive and friendly. Variety of dishes that we all enjoyed. Relaxing atmosphere.

Q: positive

A: The bread is a fantastic start. Then add fancy chicken or meat. Fun garnishes. Good sides. Wowzer. I like the cucumber salad. A nice tartness. The home made chips are bland...but way over compensated for by the general awesomeness of this place. Can you deliver? How about a standing order for a biscuit in the morning???

Q: positive

A:
Why is there always a line out the door? Because it's about 9 dollars for AYCE lunch...and this is 'merica, so if you're coming here expecting pristine food, go somewhere else. If you want to get full and bloated, come right in. It's 2 steps up from Hometown Buffet and the Chinese buffets around the area. What I liked is the variety. Salad, Chinese food, BBQ, Mexican, dessert and bread section...I'm missing something...Italian! I think it was called the bourbon street chicken? Get that. Poke a bunch of strawberries/marshmallows/whatever on a stick before you lather it in chocolate. People are waiting to get at that chocolate fountain.