Question: I had this one guy, who enjoyed being a part time bully and part time neutral to me. To say the least he was annoying. He'd take the liberty to hide my backpack, borrow my books without consent, doodle scandalous stuff on my notebooks with a pen and yada yada. So one day, I was showing this cool trick I learned on an anatomy program on the TV to a couple of classmates who used to sit around me. The thing was that you can't flex your ring finger upwards if you put your middle finger under the palm (try that) We were all kids, and soon everyone in the class started staring at us weirdos looking laughing at out hands. The bully noticed it too, and came near to inquire about this hand stuff. I described the trick and he was impressed. And then, I saw our teacher walking up the corridor, just a couple paces behind the class door. So, I asked him (the bully) if he wanted to see another trick and to that he nodded a big yes. Cool, What I did was, that I grabbed his right arm by the thumb and put it on my throat right above the larynx. Then I quickly shifted my grip to his wrist. He without batting an eye, asked what I was doing, but then I started beating the desk with my other hand and made squeaking noises while pushing his hand against my throat harder with every turning head. And voila! Every one in the class (including the teacher) thought he was smothering me. After a few ifs and buts between him and the teacher, he was summoned at the principal's chambers, from where, later he was sent home, where presumably judging from the look on his face for the next few days, he was beat to crap by his folks. And after that, never was I ever bothered by anyone in the school.(^^) What is likely the reason the 'cool' trick was learned in the first place? A. To impress classmates B. not enough information C. To impress the bully D. To impress parents
Answer: A

Question: In his lifetime, Ray had done a number of things for which he was not proud, things he'd like to see just as well stuffed down a dark hole. Everybody had things of which they were ashamed. Everybody has committed their share of sins that they wish they could take back. But this wasn't one of them, and he resented the implication that it was -- the implication that someone would dare to judge him for something they did not fully understand. It was a good thing, a right thing, like the time he had given emergency CPR to the woman already ten minutes dead and gone, the woman whose mouth tasted of chocolate death and scrambled eggs, just to spare her horrified children the sense of helplessness while waiting for the ambulance to arrive. That had been a noble thing like this one was. Should have been. Perhaps it was always less difficult to have things fail here, with the living, than it was with the dead. The dead had no opinions, no agendas. They weren't sensitive. The dead did what you fucking told them to do and didn't complain. Right? The living simply did not understand that there were rules. They didn't want to understand something so banal. Someone who didn't take the time to understand the rules had no right to pass judgment on him. Not that it ever stopped them. "I hear that you are unhappy," he said into the phone, then had to pull the receiver away from his ear so the woman on the other end could scream at him some more. Conflict de-escalation technique number one was invariably affirmation. Make it clear that you are aware of the individual's feelings and frustrations, that you are at least listening to their side, whether or not you personally may eventually have the authority to validate or alleviate those feelings. People liked to be listened to. The illusion of having a voice was almost as good as actually having one. Isn't that why people still bothered to go to the polls on election day and vote? And it worked on most people. This woman was not one of them. Who was screamed at over the phone? A. The children B. not enough information C. Ray D. The dead woman
Answer: C

Question: Companies, communities, families, clubs, and other clumps of humans all have some inherent social dynamics. At a simple level there are leaders and followers, but in reality the lines are rarely as clear as that. Many leaders, with a common example being some founders, have tremendous vision and imagination, but lack the skills to translate that vision into actionable work. Many followers need structure to their efforts, but are dynamic and creative in the execution. Thus, the social dynamic in organizations needs a little more nuance. This is where traditional management hierarchies break down in companies. You may have your SVPs, then your VPs, then your Senior Directors, then your Directors, and so on, but in reality most successful companies don't observe those hierarchies stringently. In many organizations a junior-level employee who has been there for a while can have as much influence and value, if not more, than a brand new SVP. As such, the dream is that we build organizations with crisp reporting lines but in which all employees feel they have the ability to bring their creativity and ideas to logically influence the scope, work, and culture of the organization. Sadly, this is where many organizations run into trouble. It seems to be the same 'ol story time after time: as the organization grows, the divide between the senior leadership and the folks on the ground widens. Water cooler conversations and bar-side grumblings fuel the fire and resentment, frustrations, and resume-editing often sets in. So much of this is avoidable though. Of course, there will always be frustration in any organization: this is part and parcel of people working together. Nothing will be perfect, and it shouldn't befrustration and conflict can often lead to organizations re-pivoting and taking a new approach. I believe though, that there are a lot of relatively simple things we can do to make organizations feel more engaging. After the end of this story, John is probably A. not enough information B. annoyed C. hungry D. married
Answer:
D