Problem: Write a negative (OPTIONS:
- negative
- positive) yelp review.
A: I've sent documents out of this office twice via Priority Mail. Both times it has taken a week or more for the item to be delivered. Priority Mail is supposed to take 2-3 Days. If you have something that has to be delivered quickly... I wouldn't recommend using USPS. Use Fed-EX, UPS, hell... use a Carrier Pigeon! If you can figure out any other way, it will probably get there faster than if you use USPS. On this recent episode, I spoke to someone at this office and the excuse I was given is that my item was stuck in Chicago because of a Winter Vortex.... I'm no meteorologist, but I do have access to the internet. When I checked Weather dot com it didn't look like there was an extreme snow storm in the past week. I spoke to someone at the Arcadia Post Office as well and they could give me no answer as to where my item was currently located. During all of this, I was fiddling around on the USPS website to see who else I could email, and found this new commercial.... https://www.youtube.com/watch?v=01rJBQ2IjbQ After watching that, my Spidey Sense was tingling, or maybe it was just a surge of adrenaline fury after hearing the lady say "Don't worry, the United States Postal Service will get it there ON TIME with PRIORITY MAIL flat rate shipping".... LIES! Not only has USPS screwed me over twice by delivering items late, but now they've sullied the good name of SpiderMan by including him in their filthy web of late package delivery-ness. Notice how the YouTube video doesn't allow comments either... Good choice USPS. The only way I will ever use USPS for anything urgent again is if SpiderMan takes the package from my hand and delivers it himself. Believe it or not, this was finally resolved. I ended up having to file a missing package case with the USPS customer service hotline. They gave me a case number and to their credit, that seemed to prod someone. Two days later my package was finally scanned and started its course again. What should have taken 2-3 days, took 10 days. On the bright side, at least it wasn't truly lost forever, but WTF... talk about frustrating. This was going to be my second 1-star review, but after receiving 2 follow up calls from Kim who works at this location, I bumped it up to two. I appreciate her being efficient and thorough... even if the USPS system is not.
Q: positive

A: You must come hungry! There are so many choices, so best to do walk thru first to see what is on offer. Nothing worse than piling lots of food on your plate you won't eat, then getting another plate to try other dishes. My husband doesn't eat meat, gluten, and dairy, so the chef took him for a tour to show him the vegan dishes. So nice this is offered! The dessert is also abundant, do a walk thru with this too. My favorite was the gelato, around 5-6 different flavors. Loved the vanilla bean and coffee. I'd come back to this buffet. For all that is offered the price is reasonable. Add $15 for unlimited sparking wine, wine, and beer. I didn't choose it, but it's nice they have that option!
Problem: What would be an example of an negative (OPTIONS:
- negative
- positive) review?

Answer: Gee, I guess Our experience is a weeeee bit different than all these others! Amazing that customer service didn't happen for us over a RETAIL $13 dollar item so bad service over a probable $3 wholesale ring. NOT GOOD. Really not good! I was here a couple weeks ago with my friend Joan and her daughter Sarah. We dropped in on a whim, as we were in the neighborhood and Sarah wanted to see if there might be a hoop there she liked for her nostril piercing. Steph and J.D. were working that day. Steph was the primary person that waited on Joan and Sarah. Steph brought out a silver hoop, saying something like, "This should work." Sarah liked the looks of it, and Steph asked Sarah if she would like her to install it. Sarah said yes, and Steph said she needed to see her ID, because Sarah is a minor. Since we had no original plan to shop for a nose ring when we launched out that day, Sarah did not bring her ID. Steph said Sarah could likely install it fine at home on her own, and to come back if she had any trouble. Steph never took a look at Sarah's piercing or asked the size of her gauge. Joan told Steph twice that Sarah did not get her nose pierced here, but somewhere else. As it turns out, because Steph did not look at Sarah's nose or ask the size of her piercing, Steph chose a hoop with a gauge too small for Sarah's nose. So when Sarah got home and tried to put the ring it, it made her nose bleed. Joan immediately called HTC, and J.D. answered the phone and the conversation went like this: Joan - "Hi J.D., my daughter and I were just there buying a nose ring. We came home to put it in and the gauge is too large and made Sarah's nose bleed. It must be the wrong size, and I need to return it." J.D. - "Oh, I'm sorry. We can't take returns, but I can give you store credit. Isn't her piercing an 18? Joan - "No, it's a 20." J.D. - "We only do 18's on nostrils here." Joan - "I told you guys twice that we didn't get her nose pierced at HTC. We got it pierced at Halo. I had no idea that different places did different size standard piercings for nostrils. And no one at your store last night asked Sarah about the size of her piercing after we told you that we got her nose pierced somewhere else." J.D. - "I'm very sorry about that. Like I said, we can't take returns, but I can give you store credit. Joan - "That's fine. See you tomorrow." When Joan went to exchange the nose ring the following day, neither Steph nor J.D. were working. A dreadful person named Richard was there. Richard told Joan that J.D. had no business saying that HTC would give her store credit, because once a piece of jewelry leaves the store, HTC will not take it back as a return or even for store credit. Richard then asked if Steph examined Sarah nose or asked about her gauge size. Joan explained the whole story about how none of that occurred despite the fact that Joan told the staff twice that Sarah did not get her nose pierced at HTC. Richard suggested, "Why don't you come back again when Steph and J.D. are working, and maybe one of them will give you the money out of their own pocket because this was their mistake and there's no way HTC can reimburse you." Joan could not believe her ears, and was she not about to make a THIRD trip back to the store for what would likely be another futile, frustrating encounter! So, Joan and Sarah were out the money for a worthless piece of jewelry. This is about one of the worst customer service stories I've ever witnessed. The story does have somewhat of a happy ending, in that Joan got her money back through her credit card company when she called and told them the story. They couldn't believe their ears either and refunded her immediately. Moral of the story: Businesses, is a really unhappy, connected customer really worth bad press over a $13 retail order?
input: Write a negative yelp review (OPTIONS:
- negative
- positive).
output:
I have had the worst customer service experience in this store too many times to not sign up for YELP and warn others. The optometrist is nice but the staff up front have absolutely no customer service skills whatsoever. The first time I went into the store to pick up something that was previously paid for, they did not acknowledge me for 48 minutes. (Yes I times it!) When they finally asked me if they could help I was very irritated. I had to wait becuase my son really needed to see. I talked with the cashier about how they need to let customers walking in know that they will be with them as soon as possible as three customers after me had walked in and ended up leaving because nobdy acknowledged the fact they were even there. The woman just gave me a dirty look and rang me up and did not say thank you at all or apologize for the bad service. The next contact refill, I figured maybe they were just having a bad day so next time it will be better. It was worse! We waited 52 minutes before someone rang us up and once again the staff was unfriendly. They lost about a $1000 per year account with us.