IN: Hi Charlotte, We are going to the Astro's game tonight, so it would be very easy for one of us (probably Neil) to pick Michael up at your place, probably after 630. Is that ok with you? Thanks,

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OUT: Monday night

IN: Eric - it was good to see you again after all this time. Sounds like you are well on your way to making things happen for yourself. Anyway - I am definitely new in this town as far as I am concerned. So - I don't want to burden you with spending any time with my sorry ass - but to the extent that you want to grab your girlfriend and a friend of hers - I would always be willing to venture out. I definitely need to meet some new people. In any event, I'm sure that we will run into each other plenty at the gym, etc. Talk to you soon Eric.

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OUT: venture

IN: Hello, only me! Happy New Year to you and your family! I hope you all had a lovely Christmas & New Year. I ate too much and didn't drink enough because I wanted to be able to drive and visit people. The first drink I had was New Year's Eve, my mum and I went over to my brother & his girlfriend in Hayes (I DROVE & MY MUM SURVIVED!). We went out for a meal and stayed the night so I could have a drink. It's the first New Years my brother and I have ever spent with our mum so it was very nice. I'd love to see some pictures of little Scott's first Christmas. Take care & all the best for 2002 Snickie

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OUT: Happy New Year

IN: Michelle, =09I forget that you started with the team after I quit working on the TW A= greements; here's a brief update on what our "normal" process was previousl= y. We can change anything if you've found a better process... The Deal Capture Team (Craig & Esther) processes all FTS discount related a= mendments for TW Marketing. The Contract Group processes the new (base) ag= reement and any POI/MDQ/TERM type changes. All FTS service requests still = go to Contracts and, after the Capacity/Credit issues are completed and the= contract printed out, the entire contract folder is forwarded to Deal Capt= ure for additional processing (all firm contracts/amendments get sent to De= al Capture for review). Deal Capture gets with the Marketer to determine i= f a Discount is being offered and then creates the Discount Amendment, Rout= es it for approval (if needed) and Tenders all documents to the Shipper. D= eal Capture is responsible for obtaining all approvals other than Capacity = and Credit. When (if) the Agreement is executed and returned by the Shippe= r, Deal Capture will handoff the original documents back to Contracts for a= ctivation and to complete all additional distribution and processing. Let = me know if you have any concerns or questions. As the first few deals go t= hrough, we'll need your feedback to see if the process needs some adjustmen= ts. Thanks for all your help... Craig

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OUT:
TW FTS Agreements