Teacher:You are given a review about a place. You need to provide a rating from "1 star" to "5 stars" for this place.
Teacher: Now, understand the problem? Solve this instance: I was contacted by Jorge Hidalgo, the owner, after I posted my review. He was committed to making this right with me and assuring me this would not happen to other customers. Chad, the internet sales manager, and Jorge continued to stay in contact with me, and after a managment meeting they offered to pay any fees and additional finance charges I would incur between the time of the original loan and when I received all of the paperwork to be able to refinance. I didn't think all of that was necessary, and suggested that if they wanted to keep me as a customer and make things right they could offer me a few full service oil changes for my Acura along with the carwashes when ever I wanted that I was previously offered. They agreed, and I was happy that they made the effort to make this right with me and followed thru. They told me that they would update my account with the Service Dept to not the complimentary full service oil changes (I'm hoping this includes a tire rotation), so we will see when I go in for this service in a few months. I'll be sure to update then. I also have not taken advantage of the carwash yet, but plan to soon.

So, in the end... while I was completely dissatisfied as a customer with the Sales and F&I management, I am satisfied that the owner was committed to making this right with me.

I also want to reiterate that Jose and Emily are excellent sales people and I would highly recommend them. Additionally, if you need to see the service department, work with Cheryl, she's amazing.
Student:
3 stars