I had such high hopes for this place. I was in Vegas with my husband and in-laws to have a sin city Christmas. We decided to try Hikari for the AYCE sushi as our Christmas Eve dinner. While our waitress was super sweet and friendly, it didn't make up for the poor service we received over the entire evening. First, we sat down and were asked what we would like to drink (4 hot teas and 4 glasses of water, please) and we excitedly gave the waitress our marked up sushi order so we can get our food ASAP. 10+ minutes pass by and... nothing. The waitress frantically returns and tells us that they must' have lost our sushi order. WHAT. So she asked us to repeat our order by memory, which was really confusing for a second, until I asked her for another menu to look at so we can try to remember. Jeez. 10 minutes later, a big tray of sushi is dropped off by another waitress and is left at the empty side of the counter. We sit and stare at the tray of our sushi for another 10 minutes before our original waitress comes back and brings it to us. I would've served us ourselves, but we weren't sure it was even our food. It was just left there. As for the food, it was decent. The fried rice and soup were standard but yummy. The rolls were pretty good (I liked the Win Roll... fried with jalapenos) and the sushi and sashimi were just ok. They were cut all weird like they had just been hacked up. I've never seen such poorly cut sushi & sashimi before. And it didn't really taste all that fresh. I know it's not like I expected the freshest and bestest sushi & sashimi ever. But c'mon. Sad to say I arrived with high hopes and left really frustrated and unsatisfied. I will not be a return customer. Side note: the chefs put raw meat & seafood on the trays when they do the teppan style dinner. No plates or anything. Just raw chicken, shrimp, and steaks on plastic lunch trays. The same trays they bring out your other food on. I hope they wash those with really hot water. Ew.
What is the sentiment of this review?
negative