Everything about this place was great! The food (it just kept coming!), the service (we were completely spoiled), the quaint ambiance, and the genuine interest shown by the Owner in our dining experience. My experience was just as the other reviewers have stated - down to the personal attention showered on my child - suffice it to say, we felt at home. I must now admit my shame... shame that I have lived here since 2001 and am just now patroning this establishment. Please don't make the same mistake I did - you know you have driven by and glanced at their sign, maybe from the inside lane on Thomas and figured it was too much trouble to turn around - believe me, it is worth fighting the cross traffic - go and visit them folks, I promise it is worth the stress of shooting the Uey.
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positive

My garage door spring snapped in half about 20 minutes after Mike from Cooler Tymes fixed my A/C. I called and they had a tech out in 1.5 hours to replace the spring and adjust the door. Yea.. The price was very reasonable and friendly tech. These guys rock I would start with them if you need door service.
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positive

I found a employee holiday deal for $48 per night on line, I made reservation and receive a confirmation, a week before my trip, I called the resort to confirm it, they told me that i reserved the room thru the 3rd party on line, they couldn't help me, I had to contact on line company, I went to the West Gate Resort website and didn't know how did it re-route to other web site. At the time of check in, I was up grade to JR. suite without additional charge, I reconfirmed it with the staff inside the VIP lounge, she said yes, free upgrade, BUT when I checked out, they charged $55 upgrade fee PER NIGHT, I argrued with the staff, she said that I requested it, there was nothing she could do to help me since this reservation was online, I spend 20 minutes in the VIP lounge, there was no manager in at that time, I could not do anything but paid it, they already charged my credit card. FOR THE RATE, it wasn't worth the time and hustle to deal with this when you are on vacation... Yu want to enjoy your vacation, , you can get a better rate or same rate for some hotels on strip, this way you don't have to drive and deal with the traffic
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negative

To be fair, it was a really crazy Friday night. I've worked at two different coffee shops before so I do know how frazzled you can get when you're swamped and understaffed/ under-equipped. That being said, I had spent $3 for a $6 Groupon online for their store (the store would have had to register with Groupon for this to be available, I'm sure), and when I got there and handed it to them, they didn't know how to use it. Instead of subtracting the $6 from my order they didn't charge me for one of my drinks. She said "I didn't charge you for the cappuccino, because with tax it would be over $3 anyway." Then she asked me to pay for the small cup of hot tea and biscotti, which came to $4.42. So since I had already paid $3 online for this coupon, crediting me $2.50+tax for one drink didn't actually do anything at all. I didn't make a scene because the line was basically doubled up out the door. Unfortunately, to top it off, I had ordered an extra-dry decaf cappuccino (hate to be that annoying customer, but being a barista for 4+ years you can't help but figure out what you like =P) and I was handed a cup of black decaf coffee. I went back up and told them "Excuse me, I'm sorry, this was supposed to be a decaf cappuccino," and the woman apologized and started on my drink again. Her mother reminded her that it was supposed to be extra-dry and she acknowledged her. In the end I ended up with a latte with absolutely no foam. Not one ounce. The building itself could be nice, if it weren't so crazy, though I do appreciate that they try to have things going on to liven up the atmosphere and set themselves apart from other coffee shops, it just wasn't for me. So essentially, I got ripped off and never even got what I ordered. Kinda sucks; I don't have any plans to go back. Regardless, if it looks interesting to you, give it a shot; you may have a completely different experience than I did.
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negative