I will never go to Strike City again!! If you go I suggest you pay in CASH! Don't use your debit or credit card. I went for St. Patrick's Day, used my card to pay, the money was drafted from my account. 3 weeks later, I check my account to find that I've been charged yet again by Strike City. I immediately called Strike City only to be told that they only have 1 manager with access to process refunds (This makes no sense to me. There should always be someone there that can handle any issue.) and he was off work that day. They did provide me with an email address and suggested I email him because he always checks and responds to emails when he's off. I've yet to get a response to that email. It's been 10 days. So I call Strike City the following day and guess what, the manager is off again. No one can help. I call the next day, the hostess tells me that this has happend to several people and the manager is processing all refunds and the money will be back in my account in 2 days. 2 days pass, I call again. Still no money and I get another message from the "manager" relayed through the hostess. I call again the next day....you see the pattern here. Finally after a week of phone calls, I call and the manager is actually there. He has the hostess feed me an excuse that it's an issue with the credit card processing company (and maybe it is) and that my money will be refunded in 2 days (I've heard this before). So I ask the hostess if the manager isn't capable of taking a call and giving an explanation for himself. He finally gets on the phone, gives me the same lame excuse, barely apologizes for the issue but assures me that my refund will be given to me by Thursday. It's Friday...still no refund. I think it's very shady that they charged several people more than once and have yet to resolve the issue. The management and customer service at Strike City is the absolute worst I've even encountered and I will never set foot is that place again.
How would this review be described in terms of sentiment?
Available options:
[a]. negative
[b]. positive
[a].