Problem: What would be an example of an positive review?

Answer: Donaldson's on Warner is a great watch shop to bring your expensive Swiss timepiece for a battery change or service without paying the huge premiums the Swiss watch "retail" shops charge. They have worked on my Tag Heuer twice: once for a full cleaning and today for a quick battery change (took about 8 minutes). They can pressure test timepieces for water tightness and work on all types and brands. The lady that waited on me was very friendly and knowledgeable. She recommended some different options but was not pushy about them when I declined. I recommend this shop and will continue using them.

Problem: What would be an example of an negative review?

Answer: Stopped in here on a very hot day. Line up was very long. Very bored looking hostess took our name and said she would text us when a table was free. Nobody was clearing tables so there were quite a few dirty ones. There were also quite a few clean, empty ones but I guess they text you to tell you a table is free and lots of people don't come back so the tables just sit there empty. Seems very inefficient to me. Meanwhile my son asked for a glass of water and the snotty waitress told him he would have to wait until he was sitting at the table. I asked the bartender instead and he politely provided a glass of water. Waiter got our order wrong but never came back to check our table. When he presented the bill and we told him, he just shrugged. I expect overpriced food and drink on the strip but the service at this place sucked.

Problem: What would be an example of an positive review?

Answer:
This week Capitol Tire replaced my rear brakes. They got me an appointment the next day from when I contacted them, even though they were fairly busy. Sean at the counter was very polite, plain-spoken, and attentive. The lobby was clean. They diagnosed my problem (stuck caliper, as expected) and called me to quote a price before doing the work. The price was in the range of what I expect from mechanics. The work was complete that same day and I was charged the quoted amount. The inside of my car was not dirtied in any way that I noticed (no greasy smudges on the steering wheel, no stains on the seats, no oily smell). The repairs were apparently correct; my brakes now work as they should. This is the second or third time I have been back to Capitol Tire; I return because I have always felt fairly treated and well respected in there. They met my expectations in every way, I have no complaints, so they earned all five stars.