Sentiment analysis: Our delivery was 20 min passed when we were told it would arrive. I called twice, 2nd call spoke to a gentlemen who could careless about our order. Said he could credit my account $10, for our next order after I had to ask what was going to be done. He didn't even apologize. He let me know we were the 3rd delivery. So of course we got cold pizza, warm wings and soggy bread sticks by the time the order arrived, yum! :/ I would recommend some better customer service. It's a good thing you have a reputable name on your building.
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negative

Sentiment analysis: Giant Coffee is a welcome addition to the caffeine scene in central Phoenix. After visiting Matt's Big Breakfast and The Roosevelt, I knew the atmosphere at Giant would be sublime, and I was right. While I had already been inside for a few Merz events and art shows, it was nice to actually sit down with a book and a coffee and experience a cafe like it is meant to be. The coffees I've had were decent, but no threat to Cartel or Royal (and there is something about importing it from a CA roasters that sits wrong with me), but at least they are making the effort to raise the bar in the central city. However, decent coffee is fine with me, as to me, the drinks themselves are only an excuse to hang out with friends or a good book in cool place. From the other reviews,It sounds like I may have to give the honey vanilla latte a try... if only they had a loyalty card ;-) Although I could do without the 'price premium' for a toddy (if anything it's easier to make that a regular). While it won't be my 'go to' coffee joint, it will be a regular stop while visiting the library or Art Museum, freeing myself from the teen scene and blue hair beat crowds of their respective cafes. Oh, and shut up already about the 'cash only.' It's quirks like this that remind us we're actually living in a city and not and endless sprawl-topia. If you only carry cards, there are plenty of Starbucks around.
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positive

Sentiment analysis: It's been almost 3 years since I first visited The Cupcakery and I still think they have the best cupcakes EVER (and the prettiest). So far, I've had: Chocolate Peanut Butter Cup, Southern Belle, Strawberry Shortcake, Boston Dream, Chocolate Passion and the coffee one (I can't remember the cute name). I haven't been disappointed with the flavors or the service at the Eastern Ave. and Summerlin locations.
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positive