Sentiment analysis: I would give no stars if I could, my boyfriend and I both got services totaling 440.00 which includes their mandatory 20% tip. Okay so we decide to get spa treatments, they fit us in so far so good, the treatments themselves were okay, my massage was great the body scrub and wrap were subpar but here is where it goes off the rail. I ask the front desk when I'm leaving if my boyfriend is still there, they tell me no he left awhile a go- so about 30 min he actually leaves the spa and the guy at the desk gives him a bag of products and says " your wife wanted you to have these". So he comes up to the room and asks me, which of course I have no idea about, I never even mentioned to my girl that my boyfriend was at the salon much less wanted to buy a bunch of facial products, but we figured hey he gave it to the wrong person-so he takes it back and is informed "oh no we billed your card, and there is no manager so we can't refunded it till tomorrow". So he leaves the items with a promise it will be taken care of in the morning. Morning comes, the guy we had been dealing with isn't working has left no information and no one know what we are taking about- but my room charge has 177.76 from the spa for products that I don't have and have not signed for. Talk about a scam. It took a great deal of time for the manager to finally (after going thru all the receipts for the day) to reverse the charge and explain it was meant to go to someone else's room and all a mistake-which is all well and good, except the follow up statement " they came in way after you"....well then how did we get their products??? I'm sure it's possible it was a accident, but it reeks of a scam-they are banking on people thinking they are getting something free, by assuming they got someone else s stuff, or people not really looking at their bills when they check out. I love Planet Hollywood, but I will think twice about staying there again just because of this.
+++++++++
negative

Sentiment analysis: Life's funny. Not HaHa funny. Just funny how you can go back to the same restaurant fifteen months later and end up ordering the exact same meal, though not intentionally. LOL We came to the Blue Burrito after a movie in January, 2012. The only reason I know that is the Tip I wrote on Yelp: "Make your own burrito bowl $7.99, Chicken Torta $7.99 and one ice tea came to $19.59. A very tasty meal and a great deal!" Not a lot has changed since then. The above meal ran us $15.25 this time. The Chicken Rice Bowl was reduced to $6.59. The food was okay just nothing special. The photos of the Chicken Torta on the menu look good, but for some reason they do not toast it as they show in picture. The bottom piece of bread is soggy and beaks apart. It's impossible to pickup. Till next time then. Sorry!
+++++++++
negative

Sentiment analysis: A friend from work and I ate here about a week ago and found out that the good things we heard were definitely true! Only con to me was the wait time for our food, which was a good 45 or so minutes. The pastrami sandwiches were so amazing demolished them fast lol. We also tried their parm and garlic fries, which were crunchy and delicious, also had their Cajun fries, those were pretty good but I liked the others better. All in all I would definitely go back, but make sure I had more time to spend waiting, make sure there's no where important you need to go asap lol.
+++++++++
positive