I am the customer that Debbie refers to. I called several times, never receiving a call back. The dumpster was supposed to be picked up on a Fri, that didn't happen. I called many times Sat, finally someone picked up (quite annoyed, I might add) and I was informed that they had no drivers on Sat and the dumpster would be picked up on Mon. I was already back in California so I have no idea when it was FINALLY picked up. As our Real Estate Agent, Debbie was overseeing all business while we were away. Regardless of who's name was on the contract, good customer service would have warranted a return call. And, as I expressed in the messages I left on Team Cleans voicemail, WE could not begin showing the house with a dumpster in the driveway. If Team Clean would have JUST RETURNED A SINGLE CALL and kindly explained the situation, it would have been easier to overlook their tardiness and they would not have been given a negative review.
How would this review be described in terms of sentiment?
Pick your answer from: a). negative b). positive
a).