I was in Las Vegas for a company function and had heard and read about the reviews for this place. I was eagerly anticipating my visit and even had spoken with my colleagues about going. We were staying at the Flamingo so the location was ideal for us to visit for breakfast. There were 12 of us that went in and when told it was a 40 minute wait 8 decided to go elsewhere. The remaining 4 decided we would wait; you only get to Vegas so often; right? We waited for 40 minutes and we were finally seated. Everything is okay so far. The menu looked fantastic and I had already made up my mind I was having the chicken and waffles. I could not wait!! We ordered coffees and water and then our meals. The menu states clearly "please be patient, everything is made from scratch and can take time to prepare"; I am more than okay with this. I am willing to wait for fabulous, fresh food. This is where things began to deteriorate rapidly. Our waitress while bubbly was inattentive or inefficient at her occupation or both. We asked for refills on coffee; after waiting for 10 mins for her to notice we needed more. She said that she had some brewing. Okay, no problem. Two seconds later my wife notices other servers pouring coffee for their customers. After another 5 mins we wave her down again and ask for more coffee. She says "sure!" as if the previous request never happened. Several minutes later the coffee finally came. Water glasses were never refilled without having to track someone down and ask. Same with the coffee. This went on for 40-45 mins while waiting for food. The food finally started to come out. First was my wife's pancake. A couple of minutes later the french toast came out for one of us and then a few minutes later the BLT that was ordered; sans the fries. Then a few minutes after that my chicken and waffles came out. Now as I stated I am cool with the 40 minute wait for fresh food; but in that time frame you should be able to get an entire table of four all served at the same time. So, we all start to dig in. My wife's pancake is huge and looks great. They gave her a thimble full of syrup for a pancake that is the size of Texas. No problem; just ask for more. We had to ask again after it never came. My dining companions were enjoying the french toast and the BLT. Still no fries. I was taking on the chicken and waffles. They did not come with any syrup. They did come with a "maple reduction sauce" unfortunately it was reduced to nothing. The waffles were good and had bacon in the middle but they were dry without the necessary syrup to get them down. Asked for syrup again. Waited. It finally came. My friend was done with the BLT. No fries...asked for them and they finally came out. Asked for more coffee and water. Waited. Finally got it. So as you can imagine our table discussion this entire time has been how disappointed we all have been with our experience. My friend Mark finally asked for the manager and voiced his concerns with our experience. The manager apologized and left. A few minutes later Mark caught him again and asked for his business card and said "I'm a letter writer". The manager gave him the card and then came back to the table and took his BLT and the drinks off of the bill. Smart move. Took a little prodding but it was a smart move. We could not wait to pay and get out. I would not make the effort to go back. My new name for this place is "Hash House A No Go" and I will leave it at that. Good day now!
How would this review be described in terms of sentiment?
Select from the following. a). negative b). positive
a).