TASK DEFINITION: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
PROBLEM: I have stayed in hotels all over the world, and this is probably the worst service that I've ever experienced. The staff was unaccomodating and the hotel did not provide the services that it claimed it would. I decided to try the Monaco because it seemed interesting, was close to the theater, and had what seemed to be a good rate. What a huge mistake. The front desk staff was condescending and not even remotely helpful. The room was not clean, the gold fish we had requested came many hours after we told them we would be arriving, they never bothered to come turn down the beds, and the late check-out "priviledges" which were guarenteed when I booked the room suddenly became "upon request" - boy the extra 30 minutes they gave me sure were helpful. Dont' waste your time or your money here. At best, it's nothing special. Personally, I like the Fairmont in Chicago, but anyplace woudl be better than the Monaco.

SOLUTION: negative

PROBLEM: I booked my room at the Sheraton Chicago Hotel and Towers somewhat reluctantly; I was not enthusiastic about spending over $200 on this room after seeing the lackluster photos on their website. I was pleasantly surprised when I arrived that the lobby did not look as stuffy as it did online. Unfortunately, my hopes were dashed once again when I arrived at my room. I say 'at' because after discovering my newly issued key was not working, I had to wait ten minutes before someone finally came to let me in. The room was painfully small-- if I didn't know better I would have thought I was staying at a Red Roof Inn! The "sweet sleeper bed" had stiff and scratchy sheets, with a cheap-motel-thin coverlet. The disappointment continued after I entered the bathroom and found that it not only reeked of smoke, but also outfitted with the cheapest trimmings possible. I stayed my two nights, and was surprised to find out that all sorts of other charges were added to my room (for which I was not responsible), charged on demand movies, an empty mini bar, AND for smoking in the bathroom. HAH! I have stopped payment on my credit card, and most certainly will not be submitting myself to this horrific experience again.

SOLUTION: negative

PROBLEM: Very beautiful hotel. The historic features of this hotel make it absolutely amazing. This hotel offers many great guest accommodations of which I enjoyed the spacious, tidy rooms. The staff here are very friendly, helpful, and professional. The concierge went out of her way to make sure we knew about the area and not just what was in the hotel. I especially enjoyed the service at The Lockwood Restaurant here. Our server was excellent and the food was delicious! I must say this hotel exceeded my expectations. All in all, my stay was awesome!

SOLUTION:
positive