Problem: MANAGEMENT PLEASE READ!! Service was HORRIBLE!! Food was WONDERFUL. I sincerely hope management reads this review, because the food was excellent, just need a serious change in servers or training. I am never one to complain about service, much less even notice bad service as I can completely understand the workload servers deal with and they work hard... which is why I always tip well. Please know that Herb Box had many empty tables, so it was not a packed day. My friend was in town and we decided to try a new place for brunch that came highly recommended by another friend. When we arrived to the Herb Box, we were seated outside on the patio. Due to the beautiful weather we were enjoying the sun and didn't mind the wait. However, after sitting there for over 15 minutes, not a single server even acknowledged us. We kept waiting, about to walk out. Then, an older couple sat down at the table behind us... and were promptly served. We were really upset that they had already gotten their drinks and had their order taken, and we still hadn't even been acknowledged. I don't know why we didn't walk out at that point, we should have (except the food was so good when we finally got it). Finally after about 20 minutes, a female server comes to our table to take our order. Well, besides bringing the check, that was the only time we saw her. She never checked if we needed anything and never refilled our empty glasses which sat empty for the majority of our visit. When we needed something, we had to flag down the other table's server. Feeling bewildered as to why such a great restaurant (food wise) had such terrible service, our server brought us our check finally. Usually they say thank you for coming, or at least something. She didn't say anything. We put the credit card on the table and waited.. and waited... waited over 15 minutes again before she even came to pick up the card. I really hate to leave such a bad review for a place that has excellent food. This has been the only time I have ever felt compelled to say something bad about service. However, I really hope management addresses these issues, because it can easily be changed, and I will be happy to change this 1 star review into a 5 star review like the food deserves.
How would this review be described?
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A: negative

Problem: If you're a hot dog lover, get your hot dog lovin' butt over to BurGR for one of the best all beef hot dogs you'll ever have. My mom and I both ordered the fresh roasted chili dawg--sans cheese. This was seriously a FLAVOR EXPLOSION. The hot dog had a genuine, juicy beef flavor and was slathered in tasty chipotle ketchup. I devoured this massively long hot dog at a record speed. Even the bun--the sweet, crisp bun--was a standout in comparison to hot dogs I've eaten in the past. With a tall beer and no sides, eating the whole dog left me satisfied. There was only one small trouble. Right before my mom took the last bite of her hot dog, she discovered a hair amidst all the juicy hotdog madness. She instantly felt grossed out by her meal, of course. The manager came to the table and removed the cost of her hot dog from our bill. She was so gracious about the whole thing that it didn't put a damper on our delicious lunch. Gordon Ramsey clearly dreamed up a unique vision of the classic chili dog and hot dogs will never be the same again now that BurGR raised my standards :( Awesome lunch spot in Vegas!
How would this review be described?
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A: positive

Problem: Gorgeous view! The patio is quite nice, with a glass block in the floor that allows you to see straight down 50+ floors. Good drinks, nice atmosphere, and not too crowded if you get there on the earlier side (9-10ish).
How would this review be described?
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A: positive

Problem: I was very disappointed in my experience with this company. I decided to check out this gym because I saw a Groupon online for unlimited classes for about $49 a month. When I arrived there was noone available to greet me at the desk. As a newbie to crossfit I wasn't sure where I should go to warm up or where to put my gym bag. The building where the classes are held has very poor air conditioning if any at all. It was very hot and uncomfortable. There were about three instructors working that day. It was a Monday at 6:30 PM. There was not a sufficient number of instructors to adequately handle the members. The instructors were not friendly when they finally greeted me and did not explain how to conduct the warm-ups. I have been working out for over 10 years, I have participated in many sports over the years from flag football, volleyball, to track and field. I have also worked at a gym for four years. I am not unfamiliar with warming up but from what I observed crossfitters warm up in an unconventional way using pvc pipes. It would have been nice to have instruction and order. The website states that your first workout is "always free" and yet when I explained to the person who was completing my fitness assessment he tried to pressure me to surrender my groupon. I let him know that I wasn't sure I was going return for a second class. I also reminded him that on the website it states the first class is always free. After we went back and forth about this fact I finally decided to just look up website on my cell phone to prove to him what is stated. He then changed his story and said the free class only applies to people who are coming in for the full membership of $150 a month so if I wanted to free workout "I could go ahead and pay full price". I told him I can give my Groupon to a friend if I decided not to return and he can just consider me as seeking a full membership and I am undecided. At that point he said "just forget it". When I got home I went back onto the website to see who is the owner of the gym and he was the owner! Consumer Beware gym is very unorganized in very poorly run. I thought it was very unprofessional that the owner did not want to honor his free first workout simply because I had purchased a groupon. Also, I wish it has specified on the website that your first free class is actually a fitness assessments and you don't even get to experience what an actual class is like. I ended up contacting Groupon directly and the refunded my purchase This owner's customer service skills are lacking.
How would this review be described?
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A:
negative