Instructions: You will be given a review about a book, an item, a place or a movie. After that, a question is given that you should answer using a certain span of the review. Your answer should be from the review itself and should not contain extra words, and should not be a combination of different spans. If there's no direct answer to the question, answer with a part of the text that is the most relevant to the question. See the examples for clarification.
Input: review: My family stayed there for 3 nights, loved some things and disliked others. The concierges were great! Front desk staff were lousy. The walls were also very thin, you could hear everything that goes on next door. Our stay hit bottom when we checked out and was charged 3 nights instead of 2. We had reserved our room under the stay 2 nights and get 1 free package that was on their website. Not only was the offer not honored but the staff on duty was rude and lazy, didn't want to lift one finger to help, basically just refused to do anything about that mistake. I had to yell to get the manager to reverse the charge. Bottomline, would not stay there again for that price. Want to find a hotel with better service.
question: Does the concierge service was good?
Output:
The concierges were great