Problem: What would be an example of an negative review?

Answer: Don't come here if you are in a large group. You have been warned! I came here on 3/11 with a group of 8 to celebrate a friends birthday. We all ordered basic steak dishes with no special instructions other than how we wanted it cooked. Our order was placed at 6:30 and we had to ask for the bread because by this point, it hadn't been offered to us yet. Our salads finally arrived a half hour later and they weren't even brought out by our waitress.... by this point we were all starving! At 7:15, half of our table was served their food, the rest of us were told our food "was on it's way". The rest of us didn't receive our meals until 7:30, a WHOLE hour after we originally ordered and the other half of our table was finished eating by this point. We asked the waitress if it's common for orders to take an hour and her lame excuse was " We have to split the orders in half for large tables, otherwise it confuses our cooks". We spoke to the night manager that was walking around and expressed our dissatisfaction and all she could say was "I'm really sorry about that, how about 2 desserts for your table to share". 2 desserts for 8 people????!!!! So we ended up getting a couple ice cream sundaes for the kids to share. I'm a germaphobe and was not impressed by this unhygienic offer, but whatever. Just for the record, my husband and I came here for lunch on Valentines day and didn't experience any problems during that visit.

Problem: What would be an example of an positive review?

Answer: Crisp Panko bread crumbs chicken strips, delightful fries and flavorful garlic bread were the highlights. Sauces were hit or miss. Location needed cleaning, but staff was friendly. I would return again

Problem: What would be an example of an positive review?

Answer:
Phil at Canyon Ranch was hand trained by the founder of our company, Perry Gastis, at The Gentlemens Refinery. I can tell you that Phil is one of the most professional and skilled barbers that Perry has ever trained. In full disclosure, I have never received a shave from Phil, however we regularly receive feedback from his clients that they received the best straight razor shave of their lives from Phil! Thank you for the great work and representing The Gentlemens Refinery products and shave service so well. As for the rest of the spa, the place is immaculately clean and the service from Blake (spa director) and support staff is top notch.