Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

[Q]: The pictures on this website sure are deceiving! In real life the Palmer House Hilton is not nearly as pretty as its made out to be! The cleaning staff was still there when we arrived at our room and they made us wait outside while they were still cleaning! Now, granted it was only 15 minutes and sometimes guests can be messy but I thought that was the only weird thing I would have to put up with on that trip. It wasn't! They charged us for a mini-bar fee when we don't even drink, no one told us that we would have to pay for liquor anyway! They also did not get our wake-up calls to us on time, so we missed our tour bus and almost a whole day of our trip. We had to spend $50 extra bucks on cab fees just so we could see the city in the way we'd planned! And then it wasn't as good because the tour guide wasn't there and we got lost! My husband lost the key to our room at one point on this trip and the desk gave him a hard time about getting a new one. It was terrible! I certainly won't be staying here again!

[A]: negative

[Q]: A friend and I stayed at the Hyatt Regency in Chicago for a weekend while visiting a mutual friend of ours for her Birthday. The hotel at first glance was very nice and charming. But, We quickly found out that was not the case. Our room reeked of smoke when we first stepped in. The bathroom was filthy, it looked as though it had not been cleaned in weeks!! There was mold around the toilet and a film over the mirror. There were also very large stains all over the carpet through the room. We immediately called the front desk to tell about our smelly, unkempt room. The women at the front desk was rude and assured us that what we were smelling "was not smoke" because that is not permitted in the hotel. We were also told that room was cleaned that day. After several minutes of arguing with her and a manager, we were moved to a another room which took 2 hours because there were no other clean rooms available at that time. WE had to sit in the lobby with our baggage until one was made available for us. The food we ordered from the restaurant was horrible and WAY over priced. Our waiter was rude and only stopped by our table twice the whole time we were there. All the staff at this hotel seemed unhappy and barley even acknowledged any of the guests. I will never stay here again and I would never recommend this hotel to any one.

[A]: negative

[Q]: took a weekend trip with my wife. got a great rate with valet included, paid a couple extra bucks for the larger room. staff was nice, workout facility was great. room has current decor, but was starting to show some wear. watch the concierge, she suggested a pretty bad restaurant to us.

[A]:
positive