Sentiment analysis: Overall, Jimmy Choo's Customer Care is pathetic at best. I had a conference I was attending in Vegas and did some shopping on the side. I spent A LOT of time in their store. I was clear with the sales folks what I really needed and they knew I was very unsure. I ended up buying a beautiful bag, but ultimately, before the conference was over, I was second guessing my decision for the same reasons I was struggling with in the store. For ALL THE TIME I SPENT in the store and then buying, the sales folks at no point said they have a NO RETURN POLICY. Only exchanges in 7 days. I was told this when I returned to the store within 3 days. When I looked online, there is a completely different policy for an online purchase. You can return within 30 days, full money back. When I attempted to call the corporate customer care team, they said I couldn't talk to them that I could only talk to the store. The other option was to send an email to corporate. I emailed with a long explanation. I received an immediate response stating it would be addressed within 24 hours...then nothing. Upon a follow-up email that I sent...I was told I would hear back in 4-5 business days. A month later, I've still heard nothing. Again, a follow-up email, in response I got, they'll follow-up in a few days...but it's the Christmas season and they are busy. In my email I explained that this was a 40th b-day gift to myself for $1800. All I asked for Jimmy Choo to do was to right the situation and be consistent with their policies. I never used the bag and it was out of its dust cloth for all of 30 seconds. Needless to say, I won't be purchasing Jimmy Choo EVER again!
+++++++++
negative

Sentiment analysis: To preface; I generally HATE chain restaurants. This however, is my favorite chain in the world. Huge variety, consistent quality, and a great bar. Oh yah, the light fixtures and marble/wood accents give the place a warm feeling. I've eaten at all the high end places in and around Pittsburgh: this place is a guilty pleasure. FYI: if you're a food glutton: come on in! The only negative with this place: cleanliness is less then perfect.
+++++++++
positive

Sentiment analysis: Really fun place to stay! I have a 2 year old and an 8 year old in which both had a blast. The facility is very clean, the staff is amazing, and the restaurants on site have great food. We stayed two nights and it was plenty of time to see and do everything! There is one thing that would make getting food a little easier and that would be room service,(atleast breakfast). Overall, We had a fantastic time and would highly recommend!!
+++++++++
positive