Let me first say that this place has good food. We've eaten there pretty regularly by delivery only with no problems until tonight. Here is how it went down. I called to get my regular Milano's special and wanted to substitute mushrooms for fries (like I always do) and I was told to "hold let me ask my manager". Then the lady (obviously new) came back to the phone and said "you can only substitute onion rings". I said I've done this 10-20 other times so don't see why it's different now. She said sorry manager said no. Then I asked her to speak to the manager. She said "no he's busy unpacking boxes". I then proceeded to tell her that I would never again order from that establishment and hung up. It's ashame because they have really good food but this one horrible customer service episode did it for me.

negative

A very cute place. I loved the shabby chic decor. The service was also good and the food was so very good! They give you these cheesy bread crisps that you eat with honey butter and it was pretty much the best thing ever. I had the market salad which was unique and tasty. I also had bread pudding for desert and it was the best bread pudding I have ever had. What a great place!

positive

So I tried to be nice in my original post but the hits just keep coming. Seafood is either under cooked or over cooked. Almost everything is ice cold. I tried several (and yes more than 10) different items. Some better than other but all in all they fell flat even by low expectations. The more I tried the worse it got. Our party of five (3 adults, 1 teenager and 1 child) usually eat a little of everything at most buffets we go to and we did the same here. We shared our plates with each other and it was just awful. I gave this place two stars for a few reasons. 1. The wait staff is attentive, clearing plates and refilling drinks quickly. 2. The sushi station offered several different styles, although all was made with imitation crab, Andrea one of the two edible things we found here. 3. The bbq station was by far the most edible station and we actually enjoyed eating our choices. All in all, there are hundreds of buffets in Las Vegas. As a local, I know that I will find a better one. Worse case scenario, I drive back to Pahrump when I was a decent Asian buffet without paying $100+ per plate.

negative

I'd give it 2.5 stars if that was a choice. This place is OK. This is actually some of the best BBQ I've had since moving to Las Vegas. However, I wouldn't call any of the BBQ I've had here good BBQ. I was born and raised in Texas and I shouldn't hold it against Nevada for having sub par BBQ, but I do. This place is a lot more commercialized than I thought it would be. It's kind of like a chili's that serves BBQ. The best BBQ is usually a shitty family owned joint or something that started as one and grew. I thought this could be what I was looking for but it wasn't. Food is not bad, but not good either. The prices are a little high for what you get.
negative