Detailed Instructions: In this task, you are given Yelp reviews. The task is to classify a review as "POSITIVE" if the overall sentiment of the review is positive or as "NEGATIVE" if the overall sentiment of the review is negative.
Problem:I was not happy at all. An appointment was made in advance for a body and foot massage for $59.00. I arrived on time and had to wait 20 minutes for therapist to arrive. In the meantime, I was taken to a room where a freezing cold face mask was placed on my face. And I waited, and waited, and waited, listening to other potential customers walk in and out, and ask about the place. To help relax, I asked if music was available and was told they didn't know how to put it on. Finally therapist comes in.

The massage was not relaxing at all. Her movements were so quick on each area of my body, that it felt horribly rushed and stressful, with a pinching like technique from the rubbing of the skin. Although I asked for hard pressure, (and do like that feel good pain), it was SO not enjoyable. Massage begins with me lying on my back, covered by a thin sheet, her standing behind me rubbing my neck, then arms, legs and feet. Then she starts to rub my stomach (very quickly)! That was terrible. But even worse was when she got to the area of my breasts, and started quickly rubbing them as well! I have had more than a few massages, and never experienced anything like this. I then turn over and she then climbs on top of me, straddling me as I laid on my stomach, and not only uses her hands, and elbows for massage, but her thighs as well. Then she stands up, (reaching for rafters above her head) and begins to walk on me starting at the ankle area towards my shoulder blades. Thank god she was light, but as she is doing this, she is moving her foot one step at a time, down the side of my body and squeezing my skin as this is done. When she got to my buttock, she used her feet, alternating one at a time, pushing down each side quickly. I was bouncing up and down! As she approached my back, she is moving her foot down along each side, and steps on my breast! It was awful.

What was supposed to be relaxing turned into a stressful experience. Although the place looks very nice, with dark wood tones, one still hears every sound, whether it be from the phone ringing, customers talking, staff talking to each other.

Not only was I NOT asked if there were any problem areas, but how dare she take the liberty of touching areas NOT traditionally part of a full body massage without asking. And she even answered her cell phone that was ringing during my massage!

Upon checkout, I was told the price was 69.00, the price of a full body massage and foot. I told her I had asked for the 59.00 body and foot massage package. She said that was the massage that started with one's feet being placed in a warm bowl of water. And I didn't have that.

I certainly can't recommend this new place. Beware to confirm upfront which rate/massage you are paying for and to keep her hands and her feet in areas that you like!
Solution:
NEGATIVE