instruction:
Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
question:
Great front desk staff, the rest of the experience was dreadful. The room service staff have to be among the most poorly trained I have ever encountered. We had to ask FOUR times for the staff not to slam the supply closet, adjacent to our room (almost in the room itself). They do these random room checks for the minibar, as if the entire budget hinged on the sale of a can of $9 peanuts. The roomservice is also equipped with walkie-talkies as loud as megaphones. If you like sleeping in on your vacation, don't stay here. Also, the hotel was under massive construction, a detail that was conveniently excluded from the website. SO we had to take the elevator with construction workers just about every time we used it. No discount because of the work and noise. I'd rather sleep in a box in the alley.

answer:
negative

question:
The staff recognizes you by name with excellent eye contact. The "welcome back" sets the tone for your stay. Flowers in the lobby and reception area beautiful. The house-keeping staff is terrific, helpful and prompt. Room service food was served hot and that makes a big difference too. Pump Room food was surprising tasty and impressed my clients. Well done!

answer:
positive

question:
Over-hyped and over-priced. The fact that they have a complimentary wine reception every night at 5 doesnt take away from the fact that they have terrible beds and the place isnt as clean as it should be for a 4 star hotel. The hallways smelled like a dog parlor and the carpets in my room look like they hadn't been cleaned...well, ever. The decorative pillows on my bed were so filthy they were actually stained brown and looked like they had been sitting outside for everyone to use and then put back on my bed. The decor of the hotel was nice and eclectic but it wasnt enough to convince me to ever stay here again. The bed was the most uncomfortable thing I have every tried to sleep on. I couldnt sleep the whole week that I stayed there. It was hard and lumpy and the pillows were tiny. my final say is that it is an over priced Holiday Inn.....

answer:
negative