What is the sentiment of the following review?
I tried to book online, but there was some sort of system crash when I booked, and I had to open up a chat to figure out what happened. It was pulling teeth to get them to resend me my confirmation. The chat agent wasn't very friendly. When we went to pick up the car, we upgraded to a slightly larger size, and we were told we were getting a discount, but the guy who rented us the car used some shady phrasing to upsell us on Insurance instead of the free option I'd selected online. We were at the Fox Rent a Car location for about an hour and a half, so this, mingled with the shady phrasing for the extra charge would be enough to warrant the bad review. But I also had an experience of my card information being stolen, and this is really the only time it could have happened. Another reviewer indicated their information being stolen. I think this place has some jaded employees. The employee who was helping me ran off to find our receipt, but he took my card with him to four different machines that all had photo copiers as well as printers. I had a bad feeling about it, though no proof - so I just kept an eye on my charges, and low and behold fraudulent charges started over the weekend to a Ramada Inn. I'll have need for frequent rentals in the future, and would have been able to put up with the long wait times. But the sneaky upsells and the suspicious stolen credit card are too much. I don't expect anything to come of this review, but if Fox reaches out to me with a resolution I will update.
Possible answers:
(a). negative.
(b). positive.
(a).