Problem: What would be an example of an negative review?

Answer: Went to Vegas for a bachelor party! We were so excited to make the bachelor jump off the stratosphere that we took a cab up to the strat to check it out. Upon arrival we asked where the sky jump was so we could buy tickets and we were directed to the lounge to get a free trip to the top. At the top we were directed back to the bottom to buy tickets. After being told that it was reservation only, we made a reservation for an hour later. We went to the bar to kill some time. As the reservation neared we went back to the sky jump offices and waited and waited and waited. 40 minutes after our reservation time we asked a staff member named Ocean what the holdup was, how can you be running 40 minutes behind when we made the reservation less than 2 hours previous! She looked us in the eye and told us there was nothing she could do and that she didn't care about us because she was quitting right away. Not really the attitude we want from staff that we are trusting our lives with. I spoke to a lady who identified herself as a manager and asked for a refund after explaining that her staff were disrespectful, rude and downright dangerous for that environment. We got our refund and left. I will never go back and would caution anyone who considers riding the sky jump whether they are comfortable putting their life in the hands of kids who really don't care.

Problem: What would be an example of an negative review?

Answer: El Pollo Loco is my favorite fast food restaurant! I eat it at least four time a month and the service and food is usually top notch. Unfortunately, I can't say the same for this particular location! My 11-year-old son and 4-year-old daughter planned to go there since earlier in the morning. We went in on Tuesday, November 4, 2014 at around 2:00PM - a busy time, but no excuse for what we went through. I was fifth in line, but our turn came up fairly fast. We ordered the new family meal for $20, which includes their new version of manicotti; four corn tortillas rolled up into the shape of cigars, filled with melted cheese and topped with a slightly spicy red sauce! It took a good 15 minutes for the food to be ready and when we received it, the first thing we noticed was that the 8-pieces of chicken were so over-cooked that they were completely dry and some parts were so tough that they were completely inedible! But we were so hungry, we let it go and began to eat. Anyway, I was so looking forward to trying the new manicotti! It looked great and I went ahead to cut one in half with my fork to see how much melted cheese would be oozing out like in the picture, but....are you ready for this?!....all that was inside was a bunch of shredded cheese, not melted at all! And when I decided to touch it ever so gently to avoid burning my finger, it was ice-cold, literally! They forgot to cook it and served it raw! Now, I'm not one to complain too much, but this was rediculous! I took it back to the counter and showed it to the manager. Although they immediately began preparing a new order, there were no "we're sorry," or any form of disciplinary action, like it was no big deal! Ten minutes later they brought out a new order to our table. But they replaced the four uncooked ones with only two new ones! Again, I went back to the counter, but this time the manager rolled his eyes at me like it was my fault! That pissed me off. By the time we sat down to eat, all the employees would eye us weird! You could tell that the word spread throughout and now I was a trouble customer to them. I will never go back to this location again and I urge corporate to make staff changes immediately!

Problem: What would be an example of an positive review?

Answer:
Great place, awesome food, too packed. I'm sorry but I am not going to wait 45mins for breakfast anywhere. If you go on a weekday, you can usually get right in, but do yourself a favor and avoid this place on a weekend or holiday. Their food is awesome... very fresh and very tasty, the service is great and always friendly, and the prices are very reasonable. The decor inside is like an old farm house and very quaint. Check it out, it's yummy!