The worst I gave ever been to, party of 4 . No yeast Rolls no seafood salad fried chicken way over cooked refill on drinks came after we were done no coconut cream pie 8-(

negative

Table d'hote for about 60$ (4-5 service), tasting menu for about 90$ (10 service), You're thinking, wow pretty good deal, probably just run of the mill restaurant? wrong. This place churns out some really nice dishes, it's imaginative and original. The dishes are quite tasty and refined, nice combination of textures, and ingredients. The dishes and wine are well paired, food this caliber is served at restaurants that cost twice as much...the ingredients are fresh and the plating is very appealing. Did i mention it was tasty too? yep very tasty. I remember very good ravioli with mushrooms, the entrees are very good. The ingredients are very fresh... all around it is exceptional. But the best is the Dessert, a macaron, ice cream, mousse cake, chocolate sauce, some coffee sprinkles, then as you're eating, they bring out mini madeleines fresh from the oven, then a few minutes later they come out with cotton candy, then a whole slew of mignardise like jellies and little chocolates and what not... i mean dessert was a little canival of sweets that will really appeal to your inner-child... really it made me feel like a kid again... It is the best dessert experience I've ever had!!! We were in love with this place, and the hostess even gave us a tour of the place, got to see the kitchen and the pastry kitchen, yep two separate kitchens it was a cool place to go, also it's a very noce romantic place, good choice to bring a special someone you want to impress...

positive

We went this past memorial weekend for my boyfriend's birthday. We both have rewards membership cards with the Harrah's so we were able to get a very decent rate for the holiday weekend. Upon check-in, we went to the rewards members line where 3 front desk agents sat around talking while the other 2 were busy with guests. After several minutes of trying to make eye-contact with these people we were finally helped. I've worked front desk at a hotel before and customer service was the most important factor stressed by my boss-- apparently, that is not the case here. The lady who checked us in didn't even make eye contact with me, let alone smile or welcome us to the hotel. The day we checked in was my boyfriend's actual birthday, she didn't even acknowledge him about it whatsoever (his name and bday is on the reservation and she checked his ID!). She offered to upgrade our room to a pool view for an extra fee. After suggesting a free upgrade for his birthday, I was rudely shot down. We paid the extra $15/night to get a crappy view of the pool (yay). We got up to our room to find that it was not the room we booked! 2 queen beds instead of one king! Went all the way back downstairs to change the room, all the way back up the 15 floors to find the keys to the new room didn't work and had to go back down again!!! This lady did not even apologize for the inconvenience of walking all around this hotel, up and down, after a measly upgrade? Don't even try to call the front desk because they don't answer the phone either. So that's my experience with the front desk-- then we had to deal with the bellman, luggage service, and car directing people outside. We are EXCELLENT tippers and believe a great service deserves a great tip, well, the people working for the Harrah's are just plain RUDE! Regardless of the rewards membership, we will definitely not be staying at the Harrah's Las Vegas again.

negative

Extremely rude service not only on the phone but in person at this location. DO NOT RECOMMEND. Was told on phone that there was a 45 minute wait and I could get my blood drawn and I drove to this location and the door was locked and women wouldn't speak to me through the door and just yelled "WE CAN"T HELP YOU WE ARE CLOSED." I guess I showed up a few minutes past them closing even though they were treating patients still. The woman wasn't even willing to speak to me like a human in order to answer my questions or apologize for giving me incorrect information. I stayed outside shocked by this behavior. Not only was I given incorrect information on the phone, but I was treated horribly. I am going to switch my lab needs to LAB CORP. It is probably a blessing in disguise as who knows if getting blood drawn is safe here with the angry people they have working there.
negative