What is the sentiment of the following review?
Despite the Cantina's quaint atmosphere, service is HORRIBLE. In fact, let me be more specific. The owner (middle aged small blond woman) is horrible. I have been to the Cantina many times and always had good food and drinks. This time, my husband and I ordered two mojitos. The mojitos were flat (absolutely no taste) with not a trace of alcohol. It was clear something was wrong. We passed the drinks around...had our friends confirm that it wasn't right and thus informed our server. [BTW, we were very courteous when we informed our server---most of us have been servers at one point in our lives and we know that things happen---we did not think this was a big deal...that is until we met 'bar manager-owner'.] The server explained she would tell the 'bar manager'. She didn't offer to take our drinks away or apologize or even act inquisitive about why they might be tasting bad. About 10 minutes later, the 'bar manager' came out and without introductions or any lead in, just immediately went into a monologue (with lots of hostility) to our friend about how she was the 'bar manager' and owner and she personally had made our drinks and followed a very specific recipe. I redirected her to my husband and I, since it was our drinks and she continued to be defensive. We did not get one word in. My friend said that perhaps we could just switch out the drinks and the 'bar manager-owner' explained that we would still be charged for these mojitos. There wasn't an ounce of 'apology' in either her or our servers' behavior and triad. The owner took our drinks and we were never asked again whether we wanted another drink. Our server seemed clueless that her behavior was bad and never tried to make up for it. It was too bad that we had already ordered about $75 worth of food for our party...or we would have left. The owner must think that the quaint atmosphere will make up for their horrible service. Sorry...not for this party. I would think twice about going there.
Choose from:
1). negative
2). positive
1).