Sentiment analysis: To Whom It May Concern: I arrived in Orlando Florida at 5am on Monday Oct 24 on US Airways flights 288/563 from San Jose California to find that my luggage was damaged during the trip. The top handle of my suitcase was partially ripped off and cannot be used. I took my luggage to the US Airways baggage desk and was greeted by an agent. I told him my luggage handle was ripped off and he came over glanced at it and said that there is nothing that he can do for it. He then proceeded to tell me that If I looked at the sign on the side of the door I would see that US Airways is not responsible for damages to the outside of luggage. He gave me a card with the website address to take care of it. He then also told that when I write this letter I should "Give you all hell." I find that comment and lack of customer service in that short exchange astonishing. It shows me the lack of customer service skills that your agents seem to posses.
+++++++++
negative

Sentiment analysis: Really crappy service. Went there, pretty empty. We had a party of 12 and in the mood to drink. The waitress never bothered to pay us a visit. This place sucks.
+++++++++
negative

Sentiment analysis: Two items you need to know about: cask beer and the poutine. A nice night out started with Phantom and lead us here. The food is on the high end side, but the atmosphere and the beer is the true reason to come. The lounge area is perfect for apps and a few drinks. Relaxing on the couch and having a conversation is a breeze here. Even though the area is packed, getting caught up in your neighbors' gossip is not an issue. The food is good, but expensive. Bacon wrapped dates came in an order of three for $6. Fried oysters were three for $13. Both were good according to my friends. What I did partake in was the poutine. Their version of the Canadian favorite is completely different then our friendly neighbors from the north. Shoestring fries, duck confit, cheddar cheese, a semi sweet gravy similar to a demi glaze, and a fried egg on top. They forgot our egg, but one of us gets sick from them anyways. Between this dish and the cask beer, I will be sweeping up as many Groupons as possible.
+++++++++
positive