Problem: What would be an example of an negative review?

Answer: I saw the review for A Spotless House and was very excited since I had paid twice as much for carpet cleaning last time around! They were very nice on the phone and were able to come out the next week (I wasn't in a hurry) to clean the carpets. I made sure that they used water extraction since that is the kind of cleaning that our carpet requires to maintain the warranty. The guy (Doug, I believe) assured me that it would take only 5 hours for the carpet to dry, so I had him come out in the morning while my kids were at school. There would be plenty of time for the carpet to dry before the kids came home. Afterward, the carpet was cleaner, but I was disappointed that it didn't get nearly as clean as the last cleaners had. Since we have carpet that is guaranteed not to stain, everything always comes out when it is professionally cleaned. We had no stains or major spots - just general traffic dirt - and he didn't even get all of that out. We discovered a week or so later that he hadn't even bothered to clean the carpet on the other side of my son's bed (which is about 3 feet from the wall, so there is plenty of space). We got new beds, and now there is a big dirty streak along the wall where the carpets weren't cleaned. There were also some very minor spots in the master bedroom that didn't come clean and didn't even much lighter, even though they weren't dark to begin with. The carpet was very wet after he finished, and it wasn't nearly dry after 5 hours - even with the ceiling fans and a box fan blowing on them! I had to put towels down on the carpet in places after the kids got home to keep them from walking on wet carpet. The last company got the carpets very, very dry and left us little booties to use until it was completely dry, which took maybe 3 hours tops. All in all it was less than impressive and I won't be using this company again. I guess you get what you pay for!

Problem: What would be an example of an negative review?

Answer: Meh. That's about how I describe this food truck to others. It's not horrible...but it isn't great. I work in Downtown Phoenix and The Grilled Cheese Truck was parked outside among two other trucks: The Pizza People and a creole-themed truck. There wasn't a line at the GCT, so I figured that was somewhat of a risk, but I decided to partake anyway. I ordered the Brie Melt which is different at this truck than online. It doesn't come with Roast Beef, but rather bacon. All around, the sandwich was not the best. It was too burned on the bread and loaded with more onions that bacon or cheese. I have read a few reviews regarding their sauce options, but the variety was lacking this time. The tater tots were cooked well. . . not burned like the sandwich. I'll have to agree the price is a little steep for what you get. I have frequented many food trucks and paid a similar price and feel I had better quality food and presentation than this place. Would I try it again? Perhaps. If there are no other food trucks I am interested in giving a try, then I may opt for another go.

Problem: What would be an example of an negative review?

Answer:
We went to Long Animal Hospital for a couple of years and had to stop going over a series of really bad encounters and mishaps. They are a well-established clinic in a good location; however, it is a bit run-down and you'll definitely see rusting, paint chipping and questionable cleanliness if you go often enough. We haven't been there in a few years, however, Dr. Killough, Sr stands out as a vet we would never go to again after the very rough handling we experienced with our older, very sweet and gentle, greyhound. He treated her like she was a truck on an assembly line and after that visit alone, she started getting panic attacks everytime we would go thereafter (it was her first time seeing Dr. Killough, Sr after going to the practice for over 3 years). Second, they "forgot" to give her a Bordatella vaccination (for over 3 years) even though we saw them regularly, we had her original paperwork/vaccination schedule sent when we first got her and they did her vaccinations each year. We were going on a weekend trip and keeping her at a boarding facility, had their vaccinations sent over and the facility promptly called us to tell us she didn't have her Bordatella - kind of important. Third, they prescribed incorrect dosages to our 2nd greyhound who had heart issues. In fact, they diagnosed him with all his heart issues and kept putting him on different meds - each time we would go in, their diagnosis would change (his heart murmur went from a grade 2 to a grade 6, then to a 5) - he had high blood pressure, then he didn't, then he did again. He had an enlarged heart, then it was normal (ex-racers are naturally larger) and then it was again. Get the picture? We took him to NCSU vet school and they said it was around a grade 4 and that his medication strengths were all off. They sent all the results and paperwork back to Long's. I am guessing they didn't read it, because our next visit to Long's, they re-upped his medications (he was on 3 different medications). He started having kidney issues (and what dog wouldn't on all those meds?) and the prescription bottle dosage changed *again* -- I called them and they had no idea what dosage he was on, or what he should be on or why this bottle was different than the last. I asked them to review what NCSU sent over, which they did, and I had to go back, again, to get his "true" medications and dosages. What a mess. We later took him to a canine cardiologist in Charlotte (she had just started practicing here) and she was appalled at all the changes in his diagnoses, medications and dosages. His health definitely suffered as a result of inadequate care and he died, of heart failure, when he was barely 8 years old. Long's just wasn't capable of treating his condition. By the time we were forced to leave, both our dogs were having panic attacks when going there (something they didn't have at first, and didn't have at the next vet clinic we went to). We didn't have a regular vet, we saw all of them there and perhaps that is why they never seemed to know what the heck had gone on with our dogs before that visit (we ended up having to tell them our dogs' histories, which sucks, since THEY had their records). Maybe they were too busy to read charts, maybe we got them on bad days, I don't know - but I believe a vet should at least skim an animal's record before walking in and seeing them again. Why should I have to tell you what meds my dog is on? Why should I have to tell them what they diagnosed last time? Finally, we never used them for boarding, but the boarding conditions are insanely bad. They are outdoor cages attached to the main clinic building. Dogs were completely exposed to the elements AND to anyone walking to the backside of the clinic. Perhaps they've upgraded in the last couple years, but even if they have, I find it pretty bothersome that dogs would sit in a cage in winter, the dead of summer, through rainstorms and potentially have some random person do something to them because they are in outdoor cages. I could never understand how anyone could leave their dog in those conditions. We didn't try them one time, have one bad experience, and leave - we went there for over three years and it was one headache after another. I will say that the front office staff were all incredibly nice. They knew our dogs by name within a visit or two and were very welcoming when we came. We also had some good experiences with the vets there, which is why we went there for so long -- but the bad experiences, in the end, outweighed the good and we left. We aren't looking for anything fancy-schmancy (as another reviewer mentioned) - but we expect them to know what's going on with our dogs, diagnose them correctly, give them correct meds with correct doses, have a clean practice and humane boarding conditions -- oh, and maybe be gentle with the animals when necessary. Is that too much to ask?