What is the sentiment of the following review?
On August 6, 2013, our laptop and iPad3 were stolen from our hotel room at the Golden Nugget, Las Vegas. We are still waiting for a response from the hotel regarding how they will address this situation. Yesterday, we left a message for them to call us, but they have not returned our call. We have been long term customers, and are very disappointed in their lack of concern as well as servicing issues that we encountered during this visit.
Pick your answer from: 1). negative 2). positive
1).