Problem: What would be an example of an negative review?

Answer: The restaurant was very dirty and smelled intensely of bleach & cleaner (ironic). The hostess/waitress tried to seat us at a table that was not clean, and had food on the floor underneath it. I pointed out the mess - and she seated us at another not so clean table. A few moments later she seated another couple at the same dirty table, without any effort at cleaning up the mess I had just pointed out to her. My friend and I spent a few minutes contemplating the menu, but the strong smell of bleach/cleaner was so overwhelming we both lost our appetites and decided to leave. Restaurants should smell like food, not cleaner - yet the place was filthy. Many tables had not had their dishes removed; there was food all over the floor; the table was sticky; my friend had to brush bits of food off her chair before she could sit down; the menus were sticky and were marked all over with a marker (?); the waitress could care less. I tried to find a company website, but I don't think the owners of this business care about customer service. Except for the pawn shop, every other business in this strip mall is closed - it feels like a place that has given up. Very sad. I try to support local, but at least with a chain there is a corporate office you can contact with concerns (dirty restaurant = dirty food = people get sick) and even the too big to fail chains respond to issues. The health department needs to do a drive by.

Problem: What would be an example of an negative review?

Answer: So I have to say I was so excited to stay here after this place has been hyped up for quite a while. Unfortunately, our experience pretty much sucked, the worst I have ever had in vegas. We checked in around 4pm midweek and the computers were supposedly down according to the girl behind the desk. She did not know how to work the room key machine or the ipad at the front desk. Finally, the "manager" came over and figured out what she had been doing wrong right away. Seriously? It might be a good idea to teach your staff the basics on how to check people in. So we got to our room, I had paid for a one bedroom suite with the premium view. First problem.... we were on the bottom floor facing a building that was not the skyline described on their site. Second problem... the room was dirty, puke stains on the entrance tile, no toiletries, dirty glasses and hair in the bathroom. So we called the front desk and they told us to come down and change our room. They also tried to make us think this was the room we paid for... until we talked to the manager again who corrected his staff member. This has happened before at other hotels, and they immediately apologized and offered food or other comped amenities. Instead, these people tried to cover up their mistakes by making excuses. Ok... so we get in the room we paid for. Really nice view, awesome patio, comfy bed. The room decor was a little cheesy for a luxury hotel. If planet hollywood and mgm had a baby.. this would be it. I was expecting a posh and upscale decor for the rooms, not old vegas carpet and doors. They definitely cheaped out on the rooms for sure. Kudos to their valet service.They made it easy to get in and most importantly OUT!!

Problem: What would be an example of an positive review?

Answer:
Genuine waitstaff... Good greasy burger and fries... Great funky feeling!