Until tonight, this was my favorite local sports bar to go to. The service has always been great, the food very good, the location (for me) is good, they have a ton of TV's, and they even have an outdoor area and allow dogs. But management can make really bad decisions that will result in losing customers for good. Tonight was a "big game", according to the fans who packed the place. Phoenix, their HOME TEAM, mind you, is in the NHL conference playoff series. And the game is on virtually every TV and the volume is up. An environment to be expected in a "sports bar". Halfway through the game, they started playing bingo. BINGO! Calling out numbers on the microphone over the game! People (including my party of 5, and we hadn't ordered dinner yet) started paying their tabs and leaving. I was appalled that a "sports bar" whose HOME PRO TEAM IS IN THE PLAYOFFS AND HAS A PACKED HOUSE, think it's okay to suddenly let BINGO override the game. Let me interject here and say that I USED TO BE A MANAGER OF A SPORTS BAR IN LAS VEGAS. THE OWNER WOULD HAVE FIRED ME (or the patrons would have raised hell) FOR ALLOWING BINGO TO INTERRUPT AND DOMINATE A PRO PLAYOFF GAME...ESPECIALLY IF OUR HOME TEAM IS IN IT! So after leaving I called and asked for the general manager. His name was Michael. I asked him.......WHY????? His answer: "We have bingo every Thursday so that's what I went with." ...CLICK. That's right, he hung up on me. Michael, you are LUCKY that as PISSED as I was, that I'm giving you TWO stars. It's because out of fairness, the food, service, and ambience are great. YOU, as a manager, deserve negative 10 stars... for choosing bingo over hockey playoffs, and for hanging up on a guest whose party was ready to spend close to $200. Get a clue, dude.

negative

Too crammed up & smokey. I like the look of the outside in the night time with the lights though. Happy about my favorite slot machine they have there too. I also like the fact that they have two Merry go rounds, because instead of riding horses, your sitting at slot machines, going around & around. LOL My brother was disappointed that they didn't have much kidie games like a real "Circus Circus" would. I guess he was expecting this circus circus to look like the one in Reno; much better!! Even I think so too... Glad I came here once, just to check it out. That way, I don't have to come here again to waste my time...

negative

Used a Groupon to get my first set of lash extensions. I'm not sure if they put me with the new person because of the coupon, but the appointment seemed to take forever (2.5 hours). When I finally got off the table my Noticeable and Edgy look was not so noticeable. I sent them an email to ask what I was supposed to do as you couldn't tell I had extensions on my right eye AT ALL. They said they would fix it, but after four days of emailing back and forth they never seemed to be able to take care of it. Really poor customer service!! Took them over 24 hours to respond to each email and who knows why the didn't pick up the phone and try to call me to schedule. Even after giving them two weeks of my availability they still couldn't work it out. Had they fixed the issue in a timely manner I would have more than likely been happy...but that wasn't the case. I've talked to other places since and they're mortified by the job the did. Either they don't treat Groupon folks well or this is their customer service policy in general. Either way, I wouldn't recommend....

negative

Well, I've gone back to Federico's several times since my last review and they seem to have improved. Thank God that RUDE lady doesn't appear to be working there anymore, that's a plus! Service is much better and even though the Monday-thru-Wednesday price of the tacos has gone up from $0.99 to $1.25, I still gotta have 'em, they're too good! The flavor of their red sauce has changed for the better, and I like it more than the green sauce now. If I could knock 'em on anything, I'd say that the restaurant needs to invest in a good salad spinner because the lettuce is way too freakin wet. I like that fresh lettuce on my tacos, but I've had to start ordering it on the side or forgoing it altogether. I'd prefer that they just make it right. I absolutely can't stand opening my box to find my once-crispy tacos swimming in water and sauce, and after reading these comments about their refusal to admit their mistakes, I just might have to take another break from them if the situation doesn't improve.
positive