Q: I want to tell you first of all that we had a great time at the Cosmopolitan. Great rooms, great casino, friendly staff. 3 of my friends stay at your hotel regularly. It was my first time. However, the experience we had at Marquee was disgusting!!! Justen and his staff should be embarrassed!!! As I mentioned in my earlier emails, I was looking for recommendations for a club with table/bottle service for 40-50 year olds as it was my friends 50th birthday. You sent me to Justen. I did not know he only worked for Marquee. He said the club was perfect for us and he would set us up with a "great table". I even tipped him $100 on the way in... It was all 20 something patrons. Not what we were told or even sold!!! They set us up with a table in the back corner by the bathroom. It was horrible. Couldn't have been further from the dance floor. Not even in the ring. Then they triggered a fraud alert on my visa and they would not let anyone have any of the drinks even though they know we were staying in the hotel. What is that all about??? It took the waitress (Mary) over 30 minutes to re-process it. We were all standing there with our thumbs up our ass. Now the icing on the cake....Mary told me she was leaving for the night. I signed the bill and included a 20% gratuity. Then she comes back and asks for a tip for the bar back who kept up with the mixers etc... She said the gratuity didn't include him. I was so angry at that point that I just charged another $50 on my card. Then I go to the bathroom and come back and our whole area was cleaned out and know one knew what was up. I felt worked over and angry over the whole experience. Disgusted!!!! The next day on check out neither of you were around. They had some manager from Marquee call me and he said he would give me $50 towards my next visit to Marquee. Seriously????? You all should be embarrassed after us spending over $10,000 for 2 days. OPTIONS:
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- positive

A: negative

Q: It is winter and the heat is out in my house. So, I call my insurance and this who who they recommend. I have never worked with such an unresponsive company ever. I am only working with them because this is the company my insurance company dispatched. They responded to my home on Wednesday. The technician diagnosed my issue and leaves my heating unit apart. I was assured I would have parts installation on Friday. I call on Friday and they tell me that a manager is reviewing cases and dispatching techs. That he will call within a couple hours. Four hours go by and no call. I call back and they are "shocked".They refer me to manager. I get a voicemail. Still, no one calls me back. I call at the end of business day, they tell me the part will arrive on Monday and a technician will be dispatched. No one calls me on Monday, which is today. I am now assured that my part is arriving and will be installed tomorrow between 0800-1300. I requested to be the first call and they said they could promise nothing despite my inconvenience. If I could give them LESS than one star, I would. OPTIONS:
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A: negative

Q: Until last night, it had been about 2 years since we had eaten here. This was due to the poor service we had the last time - it was really that bad. That being said, I remembered how good the food was, especially the fettuccine alfredo. That being the case, the hubby and I decided to go back there last night. Wow. The problems that had been there before were nowhere to be seen. Service was quick, efficient, and friendly. The staff was professional. The food was still outstanding, and this time, we did get served within a reasonable amount of time. I had the alfredo, which I still think is the best in town. My husband had their eggplant lasagna special, which he also really liked. Great flavors - they don't skimp on garlic, which I love! This was a redemption visit for us and we were quite happy! OPTIONS:
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- positive

A: positive

Q: Over a weekend we visited 2 different Tix4Tonight locations. This one was the fastest and friendliest by far. Pricing between each location is supposed to be the same so definitely stop in if you're staying near this one. OPTIONS:
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- positive

A:
positive