In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
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Question: customer: Hello.
agent: Hello, how best can I guide you for the day?
customer: I need you to cancel my recently booked flight ticket.
agent: Sure, please hold a moment.
customer: Ok, I will.
agent: We need your good name to check the reservation.
customer: Ok, my name is Deborah Robinson.
agent: Thank you for sharing your good name, we found a reservation on your name and it has been cancelled.
customer: Great! Thanks for your help.
agent: Thank you.

Answer: cancel

Question: customer: Hello.
agent: Hello, how can I help you?
customer: I want to cancel my recent reservation. Can you please help me in that?
agent: Sure, I can help you with that. May I know your good name please?
customer: Larry Robinson here.
agent: Please wait while I'll check your reservation status.
customer: Ok.
agent: Larry Robinson, there is no active reservation found under your name to do cancellation.
customer: Ok, no problem. Thank you.
agent: Thank you for choosing us.

Answer: no_reservation

Question: customer: Hello, myself Andrew Miller.
agent: Hello, how may I assist you?
customer: I am planning to book a flight ticket to PHL from HOU, could you please search any inexpensive flight?
agent: Sure, may I know your planned travel dates please?
customer: Sure, I would like to fly on 07/31 and 08/02.
agent: There is a flight available on your requested dates from AA airlines with 1 connecting flight.Shall I confirm your booking?
customer: Fine, please reserve me a seat.
agent: Your ticket is booked with flight 1005.
customer: Thank you so much for your quick service.
agent: You are welcome.

Answer:
book