TASK DEFINITION: You are given a review about a place. You need to provide a rating from "1 star" to "5 stars" for this place.
PROBLEM: The food and service is amazing great authentic mechladas. The red chile is amazing and so is the chips and salsa. Beware salsa is so good yet so hot. Its painfully good. Yum yum yum

SOLUTION: 5 stars

PROBLEM: If I could, I would give this restaurant no points at all. It was probably one of the worst experiences I have had since a long time. I had been craving Italian for a while and thought since this is so close to us we should give it a try.

As we entered the restaurant there was nobody there to seat us. We waited there somehow confused wondering if we have to seat ourselves maybe! Then after a couple of minutes, a girl came towards us and told us that it would take 5 to 10 minutes, where clearly in a restaurant with a capacity of close to 350 seats, there were at least 200 seats still available. So I didn't understand why we had to wait 10 minutes while she and another girl were just standing there and talking.

Then after 5 minutes she finally brought the menus and seated us. Ok, the ambient is very nice and it gives you a little bit of a high class feeling. But unfortunately nothing else in the restaurant is high class. We ordered a glass of red wine (Chianti) for $11 and a pomegranate soda for $2.99.

We ordered the bread sticks that came with a marinara sauce and a Alfredo sauce. The marinara sauce tasted like the one from the food court and the Alfredo sauce tasted really dry and bland. The bread sticks were dry and not so fresh. I have had better ones at Olive Garden. At this point I was so hungry though that I didn't care so much.

Then I ordered the eggplant Parmesan with spaghetti. Well, the spaghetti didn't come until I asked where they are. He admitted that they had brought me the wrong order and that he would bring me a side spaghetti. But he never apologized for it and only tried to justify it by saying that it happens and the cook is busy. He did bring the side spaghetti with marinara sauce. Then I had like 4 bites of my food and couldn't take another bit. The whole thing tasted worse than a food court Italian place. Marinara tasted like out of a jar and the side spinach was just bland and nothing special.

I was very disappointed in my food and we let the waiter know. Half a minute later, he is standing there with the manager and another waiter and they are discussing this about 10 feet from us, then whispering and looking over!

Then he came back and apologized and asked me if I wanted anything else but gave us this look, that made us very uncomfortable. To top everything the waiter lost our credit card at the end and we had to wait 15 minutes watching them looking for the credit card.

We definitely wouldn't go back there as the quality price ratio wasn't fair at all. This was just a terrible experience and the manager didn't even try to make up for it.

SOLUTION: 1 star

PROBLEM: Came here on a Sunday around 1pm with 9 people and did not have a good experience.

The Service ---
Horrible. It's like our server knew she was getting her 18% either way so she kind of ignored us. She came quickly with our water. After about 15 minutes waiting to order, one of the food runners said he would get our server. I don't think he did. We finally saw her and flagged her down to order. That was the second time we saw her. The third was when our food came after what seemed like forever and the last time was for our check. There was one point when they were bringing our food out and we had asked one of the food runners for ketchup. He brought us 3 little dishes of ketchup and then the other side of the table asked our server for ketchup. She looked over at us and said, "Are you guys going to use all that ketchup?". Seriously, you can't walk back to the kitchen to get more ketchup? The restaurant wasn't that crowded so there was no excuse for this service. Oh and then when we got our change back, she shorted us 64 cents. When we asked her about it she said she doesn't carry change. Even if you don't carry change, you don't short people. It should be the other way around, give them extra. Yeah, sure, it's only 64 cents but after the experience we had, it was just the icing on top of the cake.

The Food ---
The food was good. I got the Max-ican omelette. It came with Swiss cheese, salsa, black beans, avocado and a side of home fries, a biscuit and a dish of melted chocolate. The chocolate was bomb, not going to deny that. The omelette and home fries were also good but not outstanding. The butter that came with the biscuit tasted like air so the biscuit was pretty dry.

The Prices ---
I think most of the dishes were somewhere in the neighborhood of $14.

Definitely am not coming back. The food did not make up for the service. If the food had been any worse, I would have given 1 star.

SOLUTION:
2 stars