Sentiment analysis: this is the absoultely worst dentist office i have ever been to in my life. your first visit is nice. after dr. shin does his damage the customer service keeps getting worse. the dentist does not return phone calls and really shows that he does not geniunely care about the customer. i went in to get fillings in my teeth, cleaning, and consultation for invisgnline. while viewing my x-rays dr. shin found that i needed to have a root canal. even though that was not what i came in for he forced his recommendation on me and convienced me to get the root canal that wasnt casuing me any pain. i trusted his opinion and got the root canal but he never fixed the fillings or other services iintially came in for. this place is a scam because they didnt do want i wanted, they did a service that would bring them the most money. my root canal was done in janurary 2014. in october 2014 i started to have major pain in the tooth dr. shin did the root canal on. i went into see him again and he told me there was nothing he could do for me and referred me to a specialist. so he messed up the work he did on me and then brushed me off to a different specilist because he isnt qualified to fix his screw up. his answer to me about my pain was that he wasn't sure why i was in pain and he is only trained in general dentistry. there was also a mix up with them losing my payments and i was sent to collections due to their error. this is the worst dentist in mesa he does not know what he is doing and i would not refer any friends or family to them because it's not smiles on southern its more like hell on southern. i asked dr.shin to give me a call and he does not return phone calls. when i call him back all of a sudden he is out of the office. these people do not care about their clients they only want your money. please do not give smiles on southern your business because you will truly regret it like i do. i will be also writing the better business bureua because this man shouldnt even be able to be a dentist. he does not care for his patients he only cares about his payday.
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negative

Sentiment analysis: Waiting.....So. Much. Waiting. Don't bring kids here and don't go if you have an hour to eat. You need 2 hours here. Service is so painstaking s-l-o-w. We have been here twice on Sunday evening - around 8pm. Never seen a manager or even an essence of a manager. It's weird. You walk in and the hostess will say - there will be a 20 minute wait and there are tables open?? I think this place is either under staffed or the manager is not lighting a fire under anyone's butts to get things moving. I knew the food would be great because Oregano's food is always great. WE WILL NOT BE BACK UNTIL WE HEAR SERVICE HAS IMPROVED. Move people! Stop standing around! The atmosphere will be more lively too, like the feisty,quick,fun Oregano's that I'm used to!
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negative

Sentiment analysis: I love this place, I always get fast service, excellent tasting drinks, and good vibes! The management even take the time to know me by name now! Make sure you start a punch card so you can earn free drinks! I just wish that they would get taro flavored frozen yogurt! :D
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positive