Problem: BODY: Please see the attached and let me know if you have questions. If it looks OK to you and the 1/2 reimbursement arrangement is OK with EPFS, please forward to James Centilli for his review. Thanks.
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A: SUBJECT: draft I&O

Problem: BODY: Enron Energy Services has one single entry point for all customer leads and service issues - The EES Business Center. Your assistance is requested in routing all retail customer calls to this center. The Business Center can manage general customer service requests or provide information on EES product offerings. The number for the EES Business Center is 800-337-7837 (800-EES-SVCS) or internally, calls can be transferred to x59390. E-Mail address is: EESBusinessCenter@enron.com Thank you for taking the time to route these calls appropriately. Your assistance is critical to Enron's customer acquisition success and to ensure our customers' satisfaction.
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A: SUBJECT: Routing of Calls to EES Business Center

Problem: BODY: I don't know where we stand on reviewing the derivatives situation for the referenced counterparty, but Frank Davis with EOL just called and the counterparty is applying for a password, so he wanted to refresh his memory why we wouldn't open them up for derivatives trading. I told him that we were just looking at their situation last week, and to give your name & # to the counterparty if they question why they can't trades derivatives. It isn't clear to me that we're ready to change our opinion on them yet.
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A:
SUBJECT: San Diego Gas & Electric-EOL