Input: What would be an example of an negative review?

An example of an negative review: We rented from Hertz in October. When we were taking the shuttle to the airport, we noticed that we had left a bag in the backseat of the car. We called the rental office when we arrived at the airport (20 minutes after leaving the car) to report that our items were left in the car and give a detailed description of items (which included a reading tablet). They stated they could do nothing for us, other than take a claim and give us a number. We never heard back and they never located the items after I have contacted them several times to inquire. It wouldn't have been that difficult for them to call down to the car return when we initially called or to locate the individual who signed off on cleaning the car to inquire about the items. Poor customer service and unethical employees.

Input: What would be an example of an negative review?

An example of an negative review: What's the deal with the "avalanche" of Snow-cone/Shaved ice places in the Valley ? Holy cow - is this due to the popularity of my still fav Snow Ono ? i was in the area of UNLV so i wanted to come by and try. Greeted by two bums looking for beer $$ prior to entering - nice start. I always thought the Golden Rule of pan handling was hit the customer on the way out, not on the way in ! Go in and more employees than customers- is it due to time? place? outside temp under 100 degrees ? who knows. I opt for a medium ( $3.50 ) and start to peruse the flavors - i figure why not go with the standard - cherry/pineapple but i usually get that spray stuff that makes it tart - didn't see this option ( maybe it's available at the front counter ) So i figured out why this place is called avalanche - that's what happened to the ice when i started putting the syrup on - the ice basically collapsed ! Is this due to improper packing ? wet ice ? too fine of ice ? dang if i know, but it wasn't a pretty sight ! As to flavors - a little too sugary for me. I like the concept of this place but not sure i'll return.

Input: What would be an example of an positive review?

An example of an positive review: Great location in South Scottsdale near Tempe, friendly staff and you don't have to wait over 5 minutes for your drinks. They do have a drive-thru lane if you don't want to get out of your car during hot summer weather or cold winter weather. Sometimes you might not be able to enter the store from Scottsdale Rd. as there's a bus stop right next to the entrance. Overall a great location in Scottsdale.

Input: What would be an example of an negative review?
An example of an negative review: Unfortunately my friends and I had a terrible experience! My friend had made a reservation on open table for 8 of us. A couple of us got there a little early to get in for happy hour. They only had a table for 4 for our party. They told us we could wait at the bar while a table was set up for us. Another reservation of 5 came in with the same problem about a half hour later. Our table still hadn't been set up and they brought in another table from outside for this other reservation while we were still waiting. A ton of tables opened up but they kept giving them away to customers who just walked in. An hour had gone by before they actually had a table ready for us by which point we were done our food and decided to leave. Paying was even more of a nightmare. We ate on happy hour specials, but for three of us splitting a check they decided to charge us an already included 20% gratuity on what the whole bill would have been if it wasn't happy hour! (There also ended up only being 4 of us there so it was not a big party). So basically giving themselves about a 60% tip! So when we asked about it, it took almost half an hour to get our bill figured out with the bar staff. I originally paid with one of those Visa gift cards. I knew it wouldn't work to void it but gave it back to him anyway. I ended up putting it on my debit card. It took 6 days for them to fix the double charges on my checking account and 8 days to work out the void on the gift card. The owner was so nice and the food was alright, but so not worth the miscommunication between the staff and our wait time!