Perfect pastry and cookies. Breakfast sandwiches I've tried have been excellent, though they seem pricy. I understand that they're new, and there are always growing pains... But the horrible layout is never going to change. I typically order iced coffee, and the self-service coffee station is right near the registers. However, though I'm issued my cup at the register; I have to push through the narrow, congested hallway/waiting area past the kitchen to get to the cold drink area at the back to get ice for my iced coffee--it's not even visible from the front, so I had to ask the first time; then push back up front to dispense and doctor my coffee with cream and sugar; then... Where are the lids?? Only one size up front: small as it seems to fit their hot coffee lid slots ... Oh, back with the ice and soda. It's so non-intuitive that on my second trip I also forgot to grab a lid, and on my third trip I remembered the lid but forgot my straw. You just don't expect to have to manage a lid and a straw in one hand while dispensing ice and your drink using the other, while hiking the hallway, using your third hand for the paper bags of breakfast--all that for very mediocre iced coffee. Staff was... New. I'll wait for a while before commenting as it's hard when everyone is new and you can't learn by example. Overall, frustrating. I leave feeling rushed and irritated, which adds to the sense that the meal wasn't worth the price I paid. I'm waiting for a few months before trying again.
Is this review positive or negative?
Possible answers:
*negative;
*positive;
Answer:
negative