Problem: Write a multi-choice question for the following article: Article: No matter what type of business you run, it has to deal with situations in which things go wrong from your customer's point of view. Complaints can be a great source of information for the organizations. So it's important to learn to deal with customer complaints efficiently. Firstly, listen actively to what the customer has to say by keeping comfortable eye contact and giving full attention with no interrupting. You should also show your customer that you do understand him. Secondly, when receiving a complaint you should apologize for the failure the customer has identified. It's important for you to know that your apology must appear _ to the customer, and not an empty exercise. And also you should show the customer you've accepted the responsibility and provide him with choices if you have some in hand or otherwise assure the customer you'll do something about his complaint. Thirdly, talk with the consumer and discover the best means to resolve his problem. There will be times when, after gathering the facts of a situation, you'll be unable to resolve the problem immediately. In this case it's important to let your customer know how long it'll take to take action on his complaint. Fourthly, a simple "Thank you" is one way to let the customer know you appreciate the time and effort he has taken to inform you about a problem with your company's service or product you need to know about. Lastly, give your customer something that shows your appreciation for him giving the feedback to you. And let him know you're sorry for the mistake that was made. It isn't necessary to give something that is costly; but a coupon for a free drink or movie is fine. Your professional and well-organized method of dealing with your customer complaints is one more way that will make you stay ahead of your competitors.

A: Question: According to the passage, what is the first thing you should do when facing the customer complaints?Options:A Showing sincere attitude.B Making an honest apology.C Making an absolute promise.D Listening to the complaint attentively.Answer:D

Problem: Given the question: Write a multi-choice question for the following article: Article: Pet owners are being encouraged to take their animals to work , a move scientists say can be good for productivity , workplace morale , and the well-being of animals . A study found that 25% of Australian women would like to keep an office pet . Sue Chaseling of Petcare Information Service said the practice of keeping office pets was good both for the people and the pets . "On the pets' side , they are not left on their own and won't feel lonely and unhappy," she said . A study of major US companies showed that 73% found office pets beneficial , while 27% experienced a drop in absenteeism . Xarni Riggs has two cats walking around her Global Hair Salon in Paddington . "My customers love them. They are their favorites ," she said . "They are not troublesome . They know when to go and have a sleep in the sun ." Little black BJ has spent nearly all his two years "working" at Punch Gallery in Balmain . Owner Iain Powell said he had had cats at the gallery for 15 years . "BJ often lies in the shop window and people walking past tap on the glass ," he said . Ms Chaseling said cats were popular in service industries because they enabled a point of conversation . But she said owners had to make sure both their co-workers and the cats were comfortable .
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The answer is:
Question: We know from the text that "BJ"Options:A works in the Global Hair SalonB often greets the passers-byC likes to sleep in the sunD is a two-year-old catAnswer:D

input question: Write a multi-choice question for the following article: Article: In a 2013 study, it was reported that almost 66 percent of recent high school graduates went to college, a 4 percent decline since 2009, when college enrollment reached an all-time high. So, what are the other 35 percent of high school graduates doing after they walk out of their school for the last time? Here are what some Robinson High students have planned. For Robbie Claiborne, graduation means the start of a military career.He plans to join the Coast Guard after graduation."I was born around the ocean.I love the water.I want to fight for my country and for what I love," said Claiborne. Others just want a break from school."I really want to take _ ," Liliam Clavijo said."I'd really love to work in Spain for a year before going to college." Most students, however, are rather excited.Eban Trunk, a junior, has been planning his future career since middle school."I really want to be a mailman.It just seems like a cool job.Everyone loves the mailman," Trunk said."One day the idea just came to me, and I knew that was what I wanted to do." For many students, a high school diploma means more choices."I'm not really sure what I'll do after high school," senior Joshua Loring said."I might do technical school.I'm in auto shop classes right now." Meanwhile, Cassidy Grunderson plans on working at Busch Gardens full time."I just want to live on my own, get a job and move out," Grunderson said. Stephen Hambleton, who teaches auto tech classes at Robinson, says many of his students choose to enter the automobile industry after graduation."It's an instant job, and after taking years of auto shop in high school, it's easy to get hired," he said.Several seniors in his class, including Loring, plan to enter the industry upon graduation. "College isn't for everyone, and I really respect people who decide to do their own thing," said Coleman Parks, a senior student."I think too many people feel that they're only as valuable as their degree." Graduates are proving that college isn't the only option when high school ends.???
output answer: Question: What might be the best title for the story?Options:A Fewer Senior High Graduates Go to CollegeB Cool Jobs for Senior High GraduatesC Gap Year or College?D Confused Senior High GraduatesAnswer:A

[Q]: Write a multi-choice question for the following article: Article: The Barbie doll first appeared at the toy fair in New York in 1959. Its creator was Ruth Handler, an American businesswoman. She and her husband Elliott along with Harold Matt Matson started the toy company Mattel. She based the design of the new doll on a German doll named Bild Lilli and named her after their daughter Barbara. The first Barbie wore a black and white swimsuit and had her hair in a ponytail . She looked very grown-up. But any concerns that parents would not want to buy it for little girls were soon proved wrong. Mattel sold 300,000 Barbie dolls in the first year at a price of three dollars. Today, a fifty-year-old Barbie in good condition might cost more than 27,000 dollars. Barbie dolls have represented 50 different nationalities and are sold in 150 countries. Mattel says 90% of girls in the United States between the ages of three and ten own at least one Barbie doll. It says girls between the ages of three and six own an average of about 12. Barbie also faced her share of critics. A well-known example was when women's education groups objected to a talking Barbie doll that declared, among other things, "Math class is tough!" Mattel agreed to change it. Saudi Arabia has banned Barbie dolls. And a lawmaker in the American state of West Virginia would like to do the same. Last month, he proposed banning sales of Barbie and other dolls that influence girls to put too much importance on physical beauty. Some people say Barbie is an unhealthy role model for young girls. Robin Gerber disagrees. She wrote a book about Barbie. She points out dolls like scientist Barbie and race car driver Barbie. She says people who criticize Barbie should tell girls the story of the businesswoman who created her. She says Ruth Handler wanted the dolls to help girls think about what they wanted to do with their lives.
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[A]:
Question: The first Barbie doll might not be popular among little girls because _ .Options:A her hairstyle was out of fashionB her appearance looked much too matureC her way of dressing was against the traditionD physical beauty wasn't thought to be importantAnswer:B