Q: negative

A: Extremely disappointed with the service I received today. For being a Sunday and being prime lunch time there were only about 2-3 people ahead of us when we got to the tortilla press yet not one person greeted us when we entered the building, not even the manager who was working on the line. Then when we did get to the line we received no greeting other then 'what can I get for you.' Then was denied my request for a specific item that has been receiving A LOT of attention. I had requested a quesadilla and a burrito and was going to request that my burrito was wrapped with the quesadilla. Commonly being referred to as a 'quesaritto.' The tortilla press worker didn't consult any other staff and did not take into consideration that there wasn't more then three people behind us. The entire mood of the restraint was actually quite dull. The only person who seemed to be in any type of friendliness was the girl working at the salsa station and even that was minimal. There was NOTHING exceptional or anything near the expectations that I have usually received for a chipotle visit. For the tortilla press girl to refuse my request like that was infuriating and to have an excuse such as 'we don't do that during certain hours' is ludicrous. If I were to visit ANY other establishment and request something off of their 'secret' menu I would never be denied. Needless to say I am utterly disappointed with the entire visit and will also be posting said review on Yelp. I hope when I call into the store that they have a better explanation for why I was denied my request since this was the one thing I visited the store for today. Also, for the individual just standing in plain site in a baseball cap and street clothes was the icing in the cake for me. I won't be returning to this location ever. Only reason I'm giving this is a two star is because I still love the food.

Q: negative

A: The positives: Clean, new facility. Initially professional. Convenient because it's close to home. The cons: Joy the receptionist is very rude. The prices for grooming a little high. 1st time I did groom there there was an added hefty expense for sedating a toy poodle for grooming. 2nd time (My established groomer moved so, I used them again) her tips of her ears bled as she arrived home. She still had fuzz all over. I don't think they bathe them after. That's the grooming aspect. The vet aspect from a while back. (I didn't want to review that but this just threw me over the edge). I spent $1400 treating her for what they said was skin allergies. I spent 300 at a 2nd vet's office. I ended at a 3rd vet's office and he took a look knew what it was and told me he could not treat her but was kind enough to recommend a pet dermatologist. The 3rd vet did not charge me a cent and knew what it was. Needless to say he is now my current vet.

Q: negative

A: I went here with my husband for brunch. We ordered the chilaquiles and biscuits and gravy with coffee. The food was good and the coffee was particularly good. Our friend joined us shortly after our food arrived and also ordered chilaquiles. This shouldn't have been an issue since our food came out quickly. But, after 35 min of waiting he canceled his order. Apparently the waitress put the order in, but the cook overlooked it.

Q: negative

A:
Not good. The place seems to be in a state of perpetual decline from when we first started coming here years ago. Today we went through the drive-thru and there was a 30 minute wait, which for this location was starting to become the norm, especially in the afternoons. However, the biggest issue was the fact that when we paid, (after waiting 5 more minutes) the barista (another new one) gave us bad drinks that were clearly missing ingredients. They were sloppily given to us with coffee dripping down the side and by the time we pulled over to inspect them the line in the drive-thru and inside was so bad we really had no choice but to take the loss and move on from it. We can't dedicate an hour to getting drinks at this place. My family and I have been coming here for years but I think we're just about done with this location. Shame really, it's close and convenient (location-wise), but with the service continuing to decline like this I can't justify spending $40.00 per week here anymore. Sorry folks, we tip well too but I guess that money will be going elsewhere now.