Problem: What would be an example of an negative review?

Answer: Let me start by saying that the reason that I gave this place only two stars is because of the customer service and NOT the food. I have been coming to the place for well over ten years and I have never had any complaints about the food. The food is good, but not great. It's one of those places that the food reminds you of homemade food that is not the greatest, but the flavors are very satisfiying because it reminds you of home. I do however got to give them props for their refried beans. They were out standing. OK, let me get into why I only give it two stars. THE CUSTOMER SERVICE. Everything was fine up until it was time to pay. My breakfast plate was the Huevos a la Mexicana, which were $5.75. I had no drink only water. When I went to pay the waiteress told me that the total was $8.62, which was the same amount that she had charged my friend that had paid before me. My friends plate was also $5.75. She went and ran my card for $8.62. When she came back I asked the waiteress how much tax she was charging us. She could not explain how much taxes or what percentage she was using to come up with the total. Another waiteress heard me asking her about the taxes and asked what was going on. She talked to the other waiteress and told her we were asking her why we were being charged $8.62. I asked the waiteress if she had added the gratuity and she said no that it was just the taxes. The other waiteress asked our waiteress how much our plates were. I asked the second waiteress to tell me how much were the taxes for $5.75, she manually calculated it and said that it was either 51 or 53 cents (I can't remember) and that the new total would be $6.28. I asked her why then was the other waiteress charging us over $2 in taxes, she completely ignored my question and asked for my card back so that she could run the correct total. This waiteress had a really bad attitude while rerunning my card and my friends card for the correct total. Like I said I have been coming to this place for many years and I had never noticed or bothered to think about the grand total, as it is always, breakfast or lunch, plus a drink for more than one person, but since my three friends and I were all paying separate, it was very apparent that money was not adding up. I noticed my bank statement today and the total that was run was $8.42 (not even the amount that she had originally said) . The reversal does not show up on my bank statement yet, I am curious to see the final outcome of this ordeal.

Problem: What would be an example of an positive review?

Answer: This is a favorite in all the world. Everytime i come back after being elsewhere I dig it. Sometimes the roof opens and you see the moon or stars which in vegas is kinda hard to do if your not in the desert. Great dance floor and the outdoor areas are fine in a super fine way - its the plexiglass you can see all of vegas thru - plus the crowds always fun.

Problem: What would be an example of an negative review?

Answer:
All I can say is "Bad"... Horrible Customer Service and they don't keep up w/ the produce... Come on 5 days past due and there is mold