I was thrilled to buy a pair of OIiver Peoples glasses when I first went in store and there were a few styles that I had a hard time choosing between. I looked for about an hour and the first associate was very kind and had lots of advice. We talked with another worker about how to remove the logo from the demo lens and one associate went to the back and was able to remove some of the logo with rubbing alcohol. I purchased those frames and at the checkout the exchange policy was clearly stated to me: within 5 days with a receipt. No mention of the frames being non-exchangeable after the logo had been removed. I went back 4 days later to exchange the frames for another style that I had my eyes on and was told I couldn't because the logo wasn't in tact. I was very confused by this because I wasn't the one to initially try to remove the logo AND I asked about their policy at the counter. A worker named Angela was very quick to point the finger at me for wanting to remove the logo in the first place and treated me with disrespect and attitude. After being told I was "someone else's customer," she dismissed my concerns clocked out right before me at the counter. As a frequent shopper and an employee of fashion retail in Las Vegas I can tell you that this is NOT how I expect to be treated when I enter anyone's store, especially one which claims to carry "high end optical wear". The associates working that day didn't have the power to do anything and I was given the number of their manager whom I spoke with the following day. The store manager Brandon had been made aware of my case and told me there was nothing he would do for me. Let me reiterate: I was being turned away for something THEIR associate did for me in store and AFTER I was told I could bring the frames back for exchange. I was then directed by their customer service to Chad who is the director of retail operations and again I was told that nothing would be done to keep my business. He finally offered to let me exchange the frames....IF I paid a $65 "handling" fee! I finally had to go through Visa in order to dispute the charge and I've finally got my money back. This brand has not only lost my business on this occasion, it has lost all future business of mine, of my clients, friends and family.
Is this review positive or negative?
Pick your answer from: [I] negative. [II] positive.
Answer:
[I]