A taxi driver taught me a million dollar lesson in customer satisfaction and expectation. Inspiring speakers charge thousands of dollars to give his kind of training to business managers and staff. It cost me only a$12 taxi ride. I had flown into Dallas just for the purpose of calling on a client. Time was important and my plan included a quick turn-around trip from and back to the airport. A clean taxi pulled up. The driver rushed to open the passenger door for me and made sure I was comfortably seated before he closed the door. As he got in the driver's seat, he mentioned that the neatly folded Wall Street Journal next to me was for my use. He then showed me several tapes and asked me what type of music I would enjoy. Well! I looked around for a "Watching Camera!" Wouldn't you? I could not believe the service I was receiving! I took the opportunity to say, "Obviously you take great pride in your work. You must have a story to tell." "You bet," he replied, "I used to be in Commercial America. But I got tired of that, thinking my best would never be good enough. I decided to find my right position in life, somewhere I could feel proud of being the best I could be. I knew I would never be a rocket scientist, but I love driving cars, being of service and feeling like I have done a full day's work and done it well. I evaluated my personal property and, I became a taxi driver! One thing I know for sure is that to be good in my business I can simply just meet the expectations of my passengers. However, to be great in my business, I have to go beyond the customers' expectations! I like both the sound and the return of being 'great' better than just getting by on average. " Did I tip him without hesitation? You bet! Commercial America's loss is the traveling folk's friend. The taxi driver taught me a great life lesson: Go an extra mile when providing any service to others. And there is no good or bad job and you can make any job good. What lesson did the author learn from the taxi driver? A) How to make the best use of time. B) How to do better in the service business. C) How to turn an interest into your career. D) How to become a motivational speaker.
B
(Question)
It seems that beauty and women are twins.You are joking? No,I do not.Observe for yourself Ads on fashion TV screens,radio programs,magazines,newspapers,and the streets.Whether they have realized it or not, women are surrounded by a sea of fashion.They are taught to think that without beautiful clothes they will grow old and lose their charm.So who dares to neglect dressing up at the cost of their appearance and youth? But I do not agree with the opinion that women have to show their beauty through their looks.The richness of their minds proves to be more beautiful and attractive than their looks.A woman who has experienced many troubles and may be called "aunt" or "granny" can still keep up her beauty if she has such excellent qualities as knowledge,ability,a kind heart,great courage,concern for others,etc. In addition,old and young,beautiful and ugly are concept.People who keep a young mind will never feel old.Interested in new things and eager to learn more,they keep up with the tide.Plainly dressed women may have a type of beauty that is pure and real.Reading and learning is the best way to keep one youthful.Good books ale rich soil which can feed the flower of one's heart and looks. What is the best way for a woman to appear young according to the writer? A) Dressing up. B) Reading and learning. C) Feeding the flower. D) Making up.
(Answer)
B
Ques: Why should you learn Sign Language? Do you want to improve your communication with a family member or friend who is deaf? Do you want to be able to communicate with deaf people in general? Would you like to advance in your career by being able to communicate in ASL? Do you want to be a Sign Language interpreter? Sign language is not just a random collection of gestures but a full-blown language in its own right, complete with its own grammatical rules. Each country or region has its own sign language, as different from each other as English is from Spanish. Each version of sign language is somewhat linked to the spoken language in its region. For example, American sign language does share similarities with English, even though it is its own language. The advantages of knowing sign language in addition to a spoken language are many. Communication becomes possible on many levels with the deaf community, with other people either hearing or not in any of the above situations, as well as many more. While other languages take years to learn, American Sign Language can be taught in a much shorter time period. It is one of the easiest languages to learn because most of the signs were developed to mimic the actual word or phrase it is representing. Even the alphabet signs look like the letters of the English alphabet. American Sign Language, or ASL, is the third most used language in the United States. Used by the deaf community, interpreters, and friends and family of the deaf. There are a lot of sites on the internet that not only shows you the sign with video, but will help you practice reading signs as well. Teaching even hearing babies sign language seems to be the fashion in recent years and for good reason. Communicating in sign language is fun and natural as babies naturally use body gestures in early communication. Teaching baby sign language actually appears to enhance the learning of verbal skills and brain development of the children involved. Babies' learning sign language cannot _ . A) help them talk sooner B) help them walk sooner C) increase communication at a very early age D) enrich relationship with parents and the people who take care of them
Ans: B
Question: Matt and his wife lived in the country. Matt was very mean and hated spending money. One day a fair came to the nearby town. They went to the fair and looked at all the things to buy. Matt's wife wanted to buy a hat only costing $28, but was refused. Later on, a comb of $5 attracted her attention, but he would not let her spend any money. Then, in a nearby field, they saw a small airplane. "Fun flight!" the notice said, "$10 for 10 minutes." Matt had never been in an airplane and he wanted to go on a fun flight. However, he didn't want to pay for his wife either. "I've only got $10," he told the pilot. "Can my wife come with me for free?" The pilot wasn't selling many tickets, so he said, "I'll make a bargain with you. If your wife doesn't scream, she can have a free flight." Matt agreed, and got into the small airplane with his wife. The pilot took off and made his airplane do all kinds of things. At one moment it was flying upside down. When the plane landed, the pilot said, "OK, your wife didn't make a sound. She can have her ride free." "Thank you," Matt said, "it wasn't easy for her, you know, especially when she fell out." What can we infer from the passage? A) Matt loved money more than his wife. B) Matt would like to buy everything for his wife. C) The pilot didn't mind whether Matt's wife would pay. D) Matt's wife enjoyed her riding in the plane.
Answer:
A