Problem: What would be an example of an negative review?

Answer: This review is for the service only, as we didn't get the chance to actually eat here. On Saturday, 03/08/14, my friend and I came to eat here after reading all of the glowing Yelp reviews and wanting to try something new. We arrived at 6:15. We walked in and it wasn't completely full, but it was pretty busy. We waited a few minutes and when the host came up he asked if we called ahead when I said no he said there weren't any tables available until 7:30. Since we weren't starving we thought that would be ok, we would just have drinks. So we asked about the bar and he said, "no, sorry, we aren't taking anyone new until 7:30." I don't understand not letting us sit and have cocktails while waiting for a table, especially with the chance of a no show or cancellation. I was so disappointed and though I really want to try this place, I won't be going back.

Problem: What would be an example of an positive review?

Answer: I have been to a foot spa before, but this was my first time receiving the foot massage. Moving back to Las Vegas from California, I wanted to find a place that was similar to the one I had gone to in Sacramento. I heard about the $20/hour foot massage and wanted to try it out. When my cousin and her husband suggested that we go to this place since it was their favorite, I couldn't resist. This location says on their door that they are open until 2 AM, but when you go up to the door, you can see that there was a black "1" sticker in front of the "2", making the closing time 12 AM! Yes, we received our massage around 12 AM and NO it was not that type of massage. In a 24-hour city that is Las Vegas, there are other things you can do late night that doesn't involve promiscuity! We had a party of 5, which included myself, my cousin and her husband, his mother, and another cousin of mine. We had to wait 15 minutes for a room to be available so that we can have somewhat of our own privacy. The waiting area is lit up like a winter wonderland with fake trees that lit up. The main room reminded me of a furniture warehouse with partitions separating the sections. We received our massage in a room that contained 5 beds. Once we all laid down, the ladies came in with a bucket full of warm water that our feet were to go into. Since I am super short, I had to scoot down and the masseuse had to sit on the massage bed to get in the right angle to perform the massage. It started with a scalp massage and worked down to neck and shoulders, arms and hands, then lower leg, and foot. Once that was complete, we turned over and the back massage finalized the whole process. I especially loved the scalp massage. I wish I could have someone massage my scalp like that every day! The pressure on the back massage was intense. They used their whole arms including their elbows. It would have been the perfect amount of pressure, but I felt like the way the bed was set up hindered a great experience. The bed is one big cushion with a hole at the end to place your face into instead of a massage table with an extension for your face. Whenever she would push into my back, I felt like I was being choked as my neck and face pushed into the hole. Other than that bit of discomfort, I felt like the massage was perfect. She released the tension that I had in my back and worked out the knots that I came in there with. The massages were all synchronized and we were all finished at about the same time. One of my cousins even started snoring during the massage! I have never been into an Asian massage place and am unsure it is typical for them to wait around for you to tip them. You pay after the service is performed, which I thought was appropriate since you can gauge what you want to tip them from their performance. My cousin mentioned that another place they had went to, you pay up front and they demand that you pay at least $5 for a 30 minute service. I gladly gave my lady $10 gratuity!

Problem: What would be an example of an negative review?

Answer:
After our great experience back in October, my best friend and I decided to head back to Vegas to try it again since we were told that the haunt would change every few months. We planned our trip entirely around a trip to the Goretorium, including staying next door at Planet Hollywood so that it was an easy walk to the attraction. When we were there in October, the haunt closed at 2 AM and we stayed in the beautiful, elegant Baby Doll Lounge until then; therefore, this time we checked into the hotel, ate a relaxing dinner, and changed clothes before heading over around 11. Last time we got there around 8 PM and it didn't get busy until around 11. We got there at 11 and sat at the bar to get a drink. We noticed that the decor in the lobby had gone from much more subtle and classy horror stuff to really cheesy stuff that could be found at any major Halloween store, including really fake cobwebs, robotic zombies, etc. Everything looked more like something you'd see in your neighbor's front yard in October than a world-class 'cutting edge' haunt in Las Vegas. My friend and I were told that they close at midnight on weeknights now and 1 on weekends, which shocked us. We hurriedly drink our drinks (noticing that the trademark 'Bloody Mary' actress who usually sits above the bar heckling customers was not on duty), then get in line for the haunt. There are about ten people in front of us, and since the haunt's about to close, they rush us through in one group--- even the tour guide remarked on how big this group was. We stood in the waiting area for a moment and we didn't get to take the signature photos which are part of the souvenir experience; they were in a hurry to get us out of there, so the photos weren't even being offered. The guide was working off a script, and even though he was a very nice guy, the script was cheesy and incredibly predictable. We were crammed into the elevator with a lot of middle-aged people, including this one housewife who was acting 'hysterical' to get attention and screaming at every little thing. The group was being rowdy and loud so that the few of us who actually WANTED to hear the tour guide couldn't even do so, but he didn't do anything to quiet them or make it more enjoyable for those of us who were obviously being annoyed by the rude guests. We walked through the haunt and immediately I noticed the changes--- THERE WERE NO ACTORS. We were being led through rooms that were completely empty; the big scares came from hydraulic puffs of air or loud bangs that the tour guide made on walls as people walked by. Finally we came to a room where a girl was being 'tortured', but her acting was ridiculously bad and unbelievable and the room was lit so brightly you could see the poor quality of her makeup job. I kept count through the haunt--- there were only five live performers, plus our tour guide, in the entire thing; a maniacal chef (by far the best), the two girls who got tortured to death, a girl standing on a podium in the 'casino' room, and a zombie girl in the very end in the banquet hall. I wasn't scared ONCE; I was annoyed, yes, and wanted a refund. When we emerged from the end of the haunt, we were in the beautiful and picturesque Baby Doll Lounge, which already had all of the lights turned on, the chairs flipped upside down on the tables, and no staff in sight except a janitor sweeping. We told a bartender in a light but disappointed tone "Aw, we were hoping to stay here and drink!", he said back in a rather snotty voice "Well, there are plenty of other places in Vegas you guys can do that." Yes, we know, but we wanted to spend our money THERE, with the great horror decor and the tasty drinks and the beautiful view of the Strip. In fact, that was the main highlight we had been discussing when planning our trip to Vegas. So to be so rudely dismissed was a little off-putting for two fans like ourselves. We headed back downstairs, where a merchandise girl asked how our experience was. I told her that we were very disappointed and that it had been much better the first time; she said that they'd heard that from a lot of people and that the haunt was 'experimenting' with different techniques to scare people. When we left at midnight, disappointed and disheartened, I emailed the official Facebook page to tell them about our experience. They sent back a very nonchalant "Sorry about your luck, sometimes people don't have fun. We can't control that. Also, sorry you came too late to have a good time; our hours are posted everywhere. Hope you give us a try next time you're in town" email. Yes, they may have changed their hours, but when the Goretorium launched it was promoted as a year-round haunt for Las Vegas. Had we known that the hours had changed since October... Either way, we won't likely be back. We will stick to Universal Horror Nights; at least they know how to treat their VIPs.