So, I read reviews and thought I would try out their delivery. Just now. Truth be told, I didn't even get to the order. I was put on "hold." (The guy just put his hand over the phone or something...I could here everything.) He then answered another call, someone named Brian...remember, I could hear everything. He told Brian that the delivery guy would be there in 2 minutes. After he hung up, he proceeded to complain to a nearby worker about how he can't believe that people call back to ask about the delivery. "An hour means an hour. Not 43 minutes, not 52.5 minutes, an hour." As you can imagine between the obvious griping about annoying customers and the clear hour-long wait for delivery I was about to be subjected to. I just hung up. The food may be great, but I'm not sticking around that phone call (or clearly irritated employee) to find out.

negative

I had breakfast one morning on a whim. I ordered an omelet that came with some peppers and onions with potatoes on the side. The ingredients were not cooked and were still refrigerator cold. The omelet was barely warm. The coffee was bitter and over-extracted due to using far to little grounds for the brew. Probably the day before's batch. Service was an after-thought by someone wrapping flatware with napkins. I won't be back and couldn't recommend to anyone.

negative

Probably not a good day for me to write a review (day after my Buckeyes were spanked by Florida for the BCS Championship, so I wasn't in the best of spirits.) That said, I'm still one of the more tolerant restauranteurs around, so it pains me to write this review: I'm dissapointed in this restaurant, I really wanted to like it. 11:50am My friend and I arrive (good start, nice, artsy, laid back ambience, just to my liking) 11:55am Seated and served our coffee and soda 12:00 I ordered The Cortez, my friend, one of the burgers 12:35pm Concerned about my flight back to San Jose departing just after 2pm, we inquire about the status of our order...something about normally taking 20 minutes, a big catering order, running a little behind. 12:45pm The table next to us (arriving 10 minutes after us) receives their order as the waitress promises us our orders are finishing up. 12:52pm Our meal arrives (along w/ our check due to waitress' keen inference that we were now in quite a rush) 1:05pm Paid and out the door 1:25pm Arrive at Aiport (thank heavens for web check-in, short security lines, and a 10 minute delay) Its too bad...the food was quite good and probably would have been even better if we wouldn't have needed to wolf it down. We were this close to needing to walk out the door. So maybe we shouldn't have gone to this place if I knew I needed to catch a flight. Still, this was slower service than any cafe to which I've been in Europe, which is much more overt about eschewing expedience.

negative

Basically, a good lil' Mexican restaurant in my neighborhood. Both times I have been there, I ordered the three tacos. The corn tortillas are small, homemade, and tasty. They have 7 different types of meat to fill your menu item with and my favorite is Don Rafa Style which is carne asada and melted cheese with green chile. The chips and salsa are hard to stay out of before you dig into your meal. Their burritos are big and also very good. I was a little disappointed with the sopapillas because they weren't doughy and were basically a fried wonton with cinnamon and sugar on it. The service is really good and all of the waitstaff are very nice. On the outside of the restaurant they promote a pretty good deal on a bucket of Corona, but I can't remember the exact amount. There are always people dining there, but not so many that you have to wait for a table. Check out Don Rafa - trust me, it's good.
positive