TASK DEFINITION: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
PROBLEM: Seriously overpriced The room was clean and comfortable but did not stand out from any other mid priced hotel. The "amenities" were a smoke screen, nothing was offered that you would not get at a much lesser quality motel but they did not have the basics that you would expect from a Holiday Inn. I would gladly have forgone the scale in the bathroom for a cup of hot coffee that I did not have to get dressed and go down to the lobby to purchase. Being charged $15/day for Internet on top of a $250/night rate was a bit over the top. The bathroom was not well lit which was inconvenient. The shower was a nice size with a fantastic over-sized shower head, unfortunately twice the water pressure was low so the effect was lost. The staff were friendly and helpful, actually the best part of the stay were the staff. All in all I found it overpriced for the quality of the room.

SOLUTION: negative

PROBLEM: My wife and I decided to spend three days in Chicago last summer, and booked via Expedia. When we first walked into the lobby we almost fell over at its' beauty. It's like something out of Europe. We were able to get a free room upgrade, even though the rooms are still a bit small, but its' an old hotel in an old city. It's there for sleeping and showering. The restaurants, lounges, and shops were all wonderfull. The next time we travel to Chicago, I'll be affraid to stay anywhere other than the Palmer House Hilton

SOLUTION: positive

PROBLEM: Stayed at Fairmont Chicago Millennium Park and it was not a good experience. The room had been cleaned in a haphazardly fashion and was not pleasant to walk into. When I called the service desk for more towels to be brought up into the room, it took an exceedingly long amount of time for them to be brought up, and the woman who delivered the towels was as rude as can be. Will not be staying at Fairmont Chicago Millennium Park again.

SOLUTION:
negative