Choose your answer: is the following review positive or negative?

Always had great service in location, clean facilities, their phone skills are unusually top notch for a small company.... and most importantly my boxer dog is well cared for and tired when she gets home!! I have used them for vacations for boarding and I have full trust with them. Only reason I give 4 instead of 5 stars is they have is they have had significant price increases the past year and are about at the point I may explore other options.

Possible answers:
1). negative.
2). positive.
2).