Where to begin, well the host was very friendly and sat us a booth in the bar. Our server took a while to come over to us even though there weren't hardly any people there. My dad had applied for some Red Robin's club card and he was to get a free appetizer for applying for it. They had issues getting his confirmation code to work though and instead of being helpful- like just giving the free appetizer- they said they couldn't do anything to help us and gave my dad some RR card help line to call, even though by then it was closed.. They did not offer us the appetizer and weren't very helpful. Then we ordered drinks which took a while and then we finally got to order dinner. The dinner came out and I had a smaller burger but it still came with bottomless fries. Me, being the fry-lover that I am ate all of my (smaller portion) of fries. I asked for more. We waited for 20 mins and still no fries. I eventually had the server cancel the extra order (since they were to be bottomless) and got the check. It was poor service on their part. The server did apologize after I asked for the check. He ignored us for the most part though, which made me mad since it wasn't busy in the bar area at all. All in all, I like the Applebee's across the street from this location more and will take my business there next time.
How would this review be described in terms of sentiment?
Pick your answer from: (a). negative; (b). positive;
(a).