Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

Q: I had such high hopes when I booked a stay at the Knickerbocker Hotel in Chicago a few short weeks ago. When I arrived I should have known things would not be as I expected them to be. The host at the desk was rude and seemed put out that I was there. When I finally got checked in and arrived in my room I found that the temperature in the room was far too hot. The air conditioner was not turned on and on a hot, muggy day it would have been nice to enter into a cool room. I turned on the air conditioner and after quite some time the room cooled down. Since I arrived in the early afternoon I decided to order room service from the Nix Restaurant that is in the hotel, I ordered the Gooey Triple Decker Grilled Cheese, at $14 I was expecting the best grilled cheese sandwich I had ever eaten. When it finally arrived, more than an hour later, it was cold and the cheese was far from gooey! It also comes with a bowl of Tomato Bisque soup which, needless to say was also cold. For the quality of the food, $14 was way too much to pay for this meal. After a meeting with clients we stopped by the Martini Bar for drinks. The waitress was rude and seemed to be overwhelmed by the amount of people she had to serve. Needless to say it took forever to get our drinks. We heard other patrons grumbling about the amount of time it took for the drinks to arrive as well. Finally we got our drinks, we all ordered a French Martini. We all took a drink and immediately all our mouths puckered, it had far too much pineapple juice in it making it very, very tart. At $14 each you would think it would be made to perfection, far from it. The evening finally over I went back to my room where I now found the temperature to be too cold due to the air conditioner not turning itself off when it should have. After a miserable night I checked out glad to be done with the Knickerbocker Hotel!

A: negative
****
Q: At the InterContinental Chicago, you pay for more than a room. You pay for an experience. Let me elaborate. I was a bit reluctant to pay a premium for location and amenities. Like any novice traveller to Chicago, I saw the mass glut of cheap accommodations out in the suburbs, and those were originally what I set my sights on. Price is a powerful signal, and the sheer discount of those options drew me in. But after doing a bit of research, I realised that distance does have its costs. The price of transit in the Chicagoland area isn't free. And it's far from what I'm used to. Car use is price prohibitive. (I knew that originally, which is why I wasn't going to drive.) But the sting of using the automobile (parking, congestion, toll roads, etc.) gets shoved off onto taxi fares and auto rental. So, I ultimately had to end up looking for a place well connected with mass transit. But mass transit has its costs too, which meant that staying at a focal point downtown had its advantages. That's what originally drew me to InterContinental. But InterContinental is much more than the right room at the right place. The decor of the rooms and the amenities available to the guest are unsurpassable. I was travelling on international business, so the ease with which I could transact in foreign currency was a draw. (They had a currency exchange right there on the premises.) And the fact that massages, dry cleaning, and event planning were available in-house was a huge plus. My work gets me tied up in knots. It also leaves little time for doing chores. So the ability to grab a massage while my suits were being finished was a relief for me. But, on top of all that, the event planning was what put InterContinental over the top. Being able to coordinate a comprehensive tour of Chicago while completing my business and managing my personal life was a weight off my shoulders--and something I won't forget. In the end, if you're a newcomer to Chicago staying in a time-crunch, the InterContinental is for you. The pricetag of rooming downtown can seem prohibitive, but when you factor in the convenience and savings in marginal costs, it's nothing in the end. And the InterContinental is not only price-competitive with the other downtown options, it also makes staying downtown the convenience and thrill it should be.

A: positive
****
Q: We got an outstanding rate by signing up for the hotels' website newsletter. Affinia has a great location just off Michigan Avenue near the Water Tower. Beware however: parking is expensive in the Gold Coast....$48/night. Right from the start, Victor greeted us and made us feel welcome. Check-in was easy and our room was gorgeous. However, it was a handicapped acessible room and I wanted a tub, so one call to the front desk and we had another room. All rooms have been renovated and they are beautiful, comfortable and well appointed. The rooftop bar is a must-do. The outside patio has heaters and candles, a high table for big groups and little groupings of chairs and sofas to get comfy on and enjoy the views. We didn't sit inside the bar area. Pedro and Quentin were excellent bellmen, and Christopher (concierge) was very helpful. As we left, we shook Victor's hand (he's always there!) and told him we've found our new Chicago hotel!

A:
positive
****