Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

Stayed with a group for a bachelorette party, and was disappointed. The hotel is beautiful, the staff was all rather friendly. The main problem was the room/sleeping situation. We had booked rooms with 2 queen beds several weeks before, but received an email a few days before our visit stating they were sold out (how that happens I don't know!!) so they "upgraded" us to two "suites" with a king and a pull out. First, this meant our party was split up and on different floors. Second, that meant two of us were stuck on a pull out couch. :( I'm not a picky, unreasonable person, but that was the WORST "bed" I've ever slept on! It was sunken in the middle so we literally rolled into each other unless we balanced ourselves on the very edge of the bed. Then there were the springs poking into our backs ALL night! Just awful! For the amount of money we spent I expected to be comfortable! I would not stay here again after this experience.

negative

I recently stayed at the Hyatt Regency Chicago Hotel, in downtown Chicago. During my three days there I experienced the worst service of my life! We made reservations before-hand and upon arrival our room was already booked. It took us nearly two hours to actually get into our room (After being given the wrong key!). When we entered the room, the sheets were stained with what seemed to be cherry kool-aid. I am going to assume that it wasn't. After a night on the town we were bummed for money by three homeless men outside the hotel. After arriving in our room and hoping for a nice hot shower, we found a note on our door with a "sorry" note explaining they didn't have any hot water. Early the next morning we were awoken by housekeeping (we had a DND sign on our door). So we decided to wake up and go out for breakfast. Comes to find out our car was broken into in their parking garage. We filed a police report and the police asked the managers for a video of the surveillance. Unfortunately for us their surveillance was out of memory to record anymore. Needless to say we left early the next day and I will never return to such a dreadful hotel ever again.

negative

the James Hotel in Chicago is by far one of the best hotels that My family and I have ever had the pleasure of staying at. The room service is the best in the area, not to mention the spa in the hotel is to die for. The lobby and the reception area is very contemporary. This is a great place to take the family to relax. I would recommend this hotel to anyone. 5 stars!
positive