Given the task definition and input, reply with output. Given an Amazon review, indicate whether it is a 'Positive Review' or 'Negative Review'.

Mine just stopped working after 23 months. I spent nearly an hour and a half on the line with tech "support". Two morons and their supervisor told me that I would have to pay for tech "support" which had lapsed after 90 days in order to return it for the 2 year warranty. In the end, I wore the supervisor down and he confirmed what I already knew: the device was defective. Apparently they will now replace it but honestly I would much rather have the refund so I can buy a different product. I expect the replacement to crap out around the 2 year point again. Ultimately, this product is bad but not as bad as Belkin's customer "service".
Negative Review