Is the following review positive or negative?

I have been taking my cars to this Gruelich's location since I bought my house nearby in 2006, but it has gone downhill precipitously in the last couple of years. They used to be good about sitting down with you after an oil change, going through point by point what they inspected on the car and suggesting possible upcoming maintenance in a no-pressure way. Now, every time I go for an oil change, they are saying that $1000+ of work "needs" to be done. Today was the last straw - they did work on my transmission in December (replaced pan gasket and filter) and then today (April) said I needed a transmission flush. Well, if they did the work right in December, they would have replaced a good portion of the transmission fluid with brand new fluid, in which case it shouldn't need to be flushed four months later. If you're going to be a crook, at least be a smart one and check your computer records so you're not recommending the same unnecessary work be done just a few months later. I'm done with them after today.
negative