Was pressed for time and stopped in for a simple oil change on my car. I asked for synthetic but didn't specify which one. I'm not sure which brand they used but my "simple" oil change was $120. Roughly double what I pay anywhere else. I don't mind paying extra for convenience but that's a little ridiculous. Never going back to this place.

negative

Oh Dear, food quality and service goes downhill.... Mind you the decor still looks nice but thats about it...... So what's happened to our old favorite the Grand Lux. We eat there every couple of months throughout the year and also do carry outs. Since Oct 2011 staff service and food quality has been slowly getting worse.. Final straw was last Saturday Jan 28th, my partner and I ate there around 7pm, she had the chicken Indochine (her favorite) and I had the baby backs. Both entrees had poor quality meat - chicken was chewy and tasteless and the ribs were very faty and floating in grease. Needless to say we did not get very far through our food, staff did not care that we left over 60% of the food. All in all, having been a patron for a long time, Jan 28th will be our last visit or until they get a new chef with staff and the front of the house staff get some lessons in customer care.. Come on guys and gals at the Lux, rally round and get back on track and if your management team are not helping you suceed tell the bosses at corporate.. Diddy

negative

Yuck! It's almost embarrassing having this place exist in the Strip with so many tourists coming here. That has to be how they're making their money because it's certainly not on their food or service. Well, maybe it's the booze too... I don't even know where to begin. Service was horrible. The lunch took 2 hours. On a leisurely Sunday that may be fine, but there was no leisure. At least not with drinks not in hand until a 1/2 an hour after we sat down. I'd say lunch was served another 1/2 to 45 minutes later. It didn't matter though, I knew it wasn't going to be anything spectacular. I'd heard rumors about the food. I won't go into any details but I wouldn't trust some items on the menu. I just played it safe and ordered a veggie salad. The salad was in the entree section, so I assumed it would be a full size salad. It was not. It was a side salad with a handful of grilled veggies on top. Nothing spectacular. And a side salad at almost $11. Not worth it. If you are forced to stop in because you're dying of hunger, stick to a liquid diet:)

negative

Don't know how the food tastes because customer service was so horrible we cancelled our order. When we called in for a large pepperoni and fries (because of the great reviews), and garlic knots (free with yelp coupon) we were told they were out of knots and it would be 45 minutes for the pizza (pick up). We were also told he couldn't tell us the total because his system was down. We probably would have waited it out if he wasn't so rude.
negative