What is the sentiment of the following review?
So, Dr. Wade and his physician's assistant Stacey are amazing. I've seriously been going here for years because I've never had anything but great things to say about those two. If I were rating this just based on their roles this would be a 5 star review, no question about it. However... I have to say that I have a very difficult time reaching anyone on the phone and the person who eventually answers is clear about the fact that you've interrupted her day. It's as though she actually hates people, which is weird for a doctor's office. Actually making the appointment is difficult, time consuming, and a test to your confidence as a consumer of medical care. Once you're in, though, it's smooth sailing and the best care you could ask for.

i. negative
ii. positive
ii.