I ordered flowers from My Angels Touch yesterday to send a nice bouquet to my friend today for her wedding shower. The picture and description of the bouquet was very specific on the website, so I was sad and disappointed when my friend sent me the picture of the bouquet that arrived. First, it was not as full and pretty as the picture, the daisies were wilted, and we couldn't find the lilies that were supposed to be in it. I called the shop to complain and the daughter of the owner called her mom to tell her she didn't put lilies in the bouquet (I overheard the conversation). The mother called me back and said she had included them and tried to say I didn't know what lilies were (I realize these aren't supposed to be stargazers). So my friend looked closer and we saw there were little green wilted things that didn't look like lilies at all. I told the owner (politely too) that this bouquet looked like a cheap grocery store one. Plus, I purchased the step up from the original bouquet on the website. She said that was offensive to her...to HER. She said if I'm really upset, she can send more flowers tomorrow. Unfortunately, my friends wedding shower is today and I even posted a screenshot of my email receipt to show that the wilted flowers in the picture are from the same day of delivery (not days later). The owner said she stands by her product so I told her the pictures could stand for her product too then. All together I spent $70 on what was maybe the equivalent of a $20 bouquet from the grocery store. The flowers were unhealthy and I'm sad that my friend didn't get to have a nice bouquet on her special day. Super disappointed that the owner wouldn't help me out by at least replacing the bouquet today or just admitting she didn't have fresh flowers to deliver on this order so that I could buy nice ones from another shop. Terrible business, listen to all of the reviews here because they're not lying. Wish I had. I uploaded the pictures to this business' page. Take a look and see for yourself.
Was this review given positively or negatively?
negative