I've never written a review on yelp, but this hotel made me go through all that trouble so I can tell you my experience. So, I went through priceline and got this hotel for around $70 (tax included) and was thinking, sure, the location is great and it's a 4 star. Please don't be fooled, it's worse that many of the branded motels I've stayed before. We paid an extra $55 to get a bigger room with 2 bathrooms and a jacuzzi. Then the front desk tells us we need to pay an additional $15 for their club usage and internet. (which we don't use or need) So total around $140/night. When we came up to the room, it was old looking and NO amenities what so ever! Eg. Cups, kettle, coffee machine, water bottle, microwave no where to be found etc..etc. So we are Asian and we're used to drinking hot tea or hot water in the morning. So we asked housekeeping whether they can get us a kettle. "sorry, we don't have kettles. I'll transfer you to room service". okay...so I spoke with them and asked for some hot water and two cups. They said "sure, but it'll be $4.50". So you can see why we did not have a pleasant stay here. Also, the bed sheets had holes in it!!! We moved to PH tower westgate the next day and wow...what a change. 4 star as well, mini suite with a jacuzzi, much newer room, nicely decorated, bigger windows and has all the amenities listed above, kitchenware and even a dishwasher. The total price was $25 cheaper. I'm just disappointed that a 4 star hotel can't even afford a kettle for each room. And they had to cheat us with the $15 additional resort fee when we check in. I don't think travelers like surprises. We've stayed in more expensive hotels before and at least there's a reason why they charge so much. For this one, I must say, it's not worth it.
What is the sentiment of this review?
negative