Detailed Instructions: In this task, you are given a set of reviews from Amazon and Yelp. Your task is to generate a summary of a given set of reviews about the information present in reviews. This generated summary should reflect users' common opinions expressed in the reviews, the common sentiment of the opinions and their details, and should be coherent with the given set of reviews in terms of sentence and information structure. Avoid creating summaries that (i) contains additional information which is not present in reviews, (ii) look exactly like the review, and (iii) uses 5 or more same consecutive words or phrases given in the reviews.
Problem:Review_1: Bennett Medical for Cpap supplies are horrible. We have waited for three weeks to refill supplies and we are still waiting. This company does not have good customer service, you can only leave messages, and they never call back. If I could give Bennett Medical zero stars I would!, Review_2: Teachers Health Trust, please look into the practice of the billing and filling of durable services. The mask cushions go for 45 to 50 days because of the lack of communication. The people in charge of billing are very argumentative and lack customer service. I will drop them after annual, because of my insurance obligations., Review_3: Fantastic service from Jocelyn at the front desk, we had a really hard time getting the right paperwork together from Drs but she stuck with us and helped us every step of the way, even calling to keep us updated and to update info we might have for her. Thanks Jocelyn., Review_4: I hardly ever write reviews, but I'd like to spare someone else from what I experienced. So a warning to the wise... If you like rude incompetent employees, almost an hour long wait for just picking up a phone order, and basically being treated like a second class citizen then look no further than Bennett Medical., Review_5: DON'T use this medical supply. Never enough staff to answer phone, so you'll need to leave messages. No return phone calls. I am unable to get my CPAP supplies every quarter without hours of calling / waiting / calling. Poor customer service. Will be moving to another medical supply as soon as I can., Review_6: Terrible experience. They have ridiculous price also bad customer services. You can get nebulizer machine around $50 at amazon, bennet medical charge you almost twice more expensive price. And breathing kit price was unbelievable too. Because of deduction, I had to pay them all out of my pocket whatever they charged. I don't recommand this medical company to anyone., Review_7: Good luck getting a phone call back or someone to answer the phone without hanging up immediately. I have called over 20 times left 5 voicemails over the last 30 days, just to refill a mask perscription. This is an ongoing issue that is beyond frustrating. Not trying to destroy this businesses name just want the owners to implement some basic customer service skills., Review_8: Always receive friendly customer service whenever we call or go into the location. My questions are always answered and I am very happy with the supplies we get from them. Great people providing a great service! Thank you for all you do!
Solution:
Bennett Medical has a horrific history in costumer service and the wait time to get a proper response is unacceptable. The equipment runs double the market price and it is a hassle to contact them to get prescriptions refilled. It is highly recommended to not use their service.