Over all the store's quality is very good. There is, however, the problem with the owner being VERY argumentative. I originally asked for my bike to be ready a week from when my wife dropped it off. When I called about it, he told me that wasn't what I had said. He said it would be ready a week later. When I went to pick it up today I noticed that he hadn't finished the work I'd asked for. I had asked for a new set if brake handles to be placed near the handlebars. He insisted that my wife hadn't asked for those despite her having read the text message with a list of the repairs (all of which, except for that he got.) When i asked if he wanted to see the text message I had sent with the list he said, "you didn't send me a text message.". WTF A fair bet that I will never be back. I encourage you to avoid this place too.

negative

Great place for lunch if you are downtown. I ordered a hummus vegetarian pita wrap and it was stuffed with fresh veggies and a decadent hummus. I could hardly finish it but did anyway! The service could be a little quicker for lunchtime but it wasn't that bad. I still was able to walk to the Pita Pit, order my food and then walk back in a half hour.

positive

This place is no good now - HUGE portions of rice in the nigiri, and 3 of our group came down with food poisoning after eating here. The yakisoba and other appetizers weren't that good either, even if you ignore the issues with the nigiri and our getting sick. Would not recommend, ever.

negative

5 stars for Debbie our tour guide, 0 stars for Grey Line's online presence and customer service. The pick up location from the Cosmopolitan is difficult to find. It says right outside the Miracle MIle Shops @ Planet Hollywood but there are at least three entrances (two on the strip and one around the corner from the strip). When I called the customer service number at 10am to get clarification I received was a voice mail :( with a returned phone call at 2 in the afternoon! Do they think people will wait that long for their returned call? Gheez! And, when I did get a phone call back, she didn't provide me the information requested (exact details of the pick up location) she told me to call back AGAIN. DUH! Like I would call back again. :- A fifth grader could do better at customer service. HELLO? Anyone home? Anyone know anything about online web presence? Apparently not, because your online presence was frustrating for me, the user. Now let's talk about your online store called their website. When you search for them, the online website from England has better SEO than their own site here in the States- or don't they have a domestic web site, because that would be well, absurd, wouldn't it? What about online conversions, people? Do you know what a conversion is? It's critical actions that lead to revenue. You have none on your site. If I'm a customer (which I am) and I want to consume your product, what are my actions? What do I want/need to know from your website and what will I need to do to give you revenue? I will need to know: 1) Do you operate the day I want to go? ( I couldn't find on the site what days the business operates) 2) How much? (that was easy to find on the site) 3) Where can I catch the bus (how about a map with pick up locations on the home page? Don't think the map you have helps us one bit. If I can even access the map - which I could only do on my computer and not my cell phone-the font is so small, you can't even read what it says. 4) When I can catch the bus 5) Can I buy online or on the bus? If I can buy online would I get a pass that I can show from my cell phone because I didn't have a printer in my hotel room.( this information is only found in the FAQ section) Thanks for hiding that information on your site. I waited until I got on the bus and found out from others on the tour that I could buy a Groupon and save some money. Thank you Grey Line. These 5 things should be conversion buttons on your home page. You might get more customers and have happier ones too if you had an internet person handling your internet. Let now talk about mobile....do you know it's the fastest growing segment of internet users? I guess not because you don't have a mobile enabled site. Why would you do that? It's not like tourists are using their phones.....for EVERYTHING while on vacation. Again, HELLO? Anyone home? User interface scores a whopping zero. Customer experience on the bus...above average to great depending on your guide.
negative