Q: You are provided with a user review of a restaurant. Your task is to classify the given review into two categories: 1) positive, and 2) negative based on its content.
I have never eaten anything from Rosies, and I never will. This complaint is for their customer service. I ordered online delivery of a cake, but then tried to immediately cancel the order once I saw that shipping (within Cambridge, to an address only several blocks away!) was 43 dollars. I tried to call to cancel, but they were closed, and I filled out the online customer service request immediately to cancel. They never cancelled my order. However, they still charged me for the cake and the delivery, which was a day LATE anyway. I called today to get some of the delivery fees refunded, and the employee told me they 'did get my email message, but it was too late to cancel the order.' Why did they not contact me? I dont know. The employee then told me I would have to call the store directly to get a refund for delivery fees. She said she would call them for me, and that I would get a call back right away. Nobody called me back. What horrible customer service.UPDATE (5/23):I forgot to mention that when the cake was going to be delivered, I got a call from an unidentified person saying I was going to receive a packaged surprise that morning. Since it was Mothers Day I was all excited, thinking I was going to get a gift. But no, it was Rosies Bakery calling me, the buyer, rather than the recipent, to notify of an upcoming delivery. So that really sucked, staying home, waiting for a Mothers Day present that never came. Bummer. But today I actually managed to get someone on the phone who would refund the delivery fees to me, since the cake did get delivered to my recipent, even though it was woefully late. But it did take three days of calling Rosies to accomplish this feat. So this review remains a ONE STAR.
A:
negative