RUDE, in all CAPS! When I arrived, the cashier was having difficulty figuring out how to work the register for the guy in front of me. I gave her the "don't worry about it" smile as running a register would be the last job I would want on this earth and I didn't want her to feel anymore anxious than she already was, because the next customer (me) was getting ticked because of the wait. She figured it out, and a new girl stepped in to take her place and I ordered my eggs. The girl says, "sorry, breakfast is over." Well, it still felt like breakfast time to me and I asked her "what's your cut off time" and she says, 10:30. I look at my i phone and it says, exactly, 10:31. Keeping in mind, I arrived at 10:20 and was having a serious egg craving, I ask, NICELY, "could you ask them if they could make one more scrambled egg order (nothing fancy here) and an older woman, also behind the counter, jumps in, glares at me and says, NO! I have eaten here before, the food was excellent, HOWEVER, coming from a long line of successful entrepreneurs, I have this to say. Whoever owns this restaurant, may I suggest at your next morning meeting, that you instruct your employees on the basics of how to treat your customer, you know, the ones whom your business depends upon to stay up and running. I went down a few blocks to La Grande L'Orange, yes, it was packed and the parking was challenging but it was worth the hassle. The eggs were perfect, the employees, pleasant and friendly. The staff at Essence should make a field trip over there, with their "How To" notebook in hand, your TIP from this ex-customer.
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[i]