TASK DEFINITION: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
PROBLEM: This hotel is totally overrated. Yes, the location is awesome, but there are plenty of other nearby hotel options. The customer service, or lack thereof, was particularly disappointing. Why are they paying anywhere from 2 - 8 doormen yet none of them can ever actually open the door for a lady? Even when her hands are full. The housekeeping staff couldn't figure out our preferences even after we left them a daily note explicitly stating such along with a tip -every day. Why ask what newspaper we want with our morning room service when you don't bring it anyway. As stated previously, the location is great. Location, however, does not make up for the complete lack of customer service and inattentiveness from staff. I would not stay here again.

SOLUTION: negative

PROBLEM: Thirty years ago, we had a tiny "room" and indifferent service. This time, the service was superb and friendly throughout, with special commendation for the waiters and waitresses at the coffee shop, the door and bell persons, and the hilton honors person at the front desk. They even lowered our price (to moderately high) when we inquired a few days before our stay. When we want to stay south of the river downtown, we will be back

SOLUTION: positive

PROBLEM: As a frequent traveler for work, I stay at many SPG properties. Compared to all the SPG property in Chicago, this is by far the worst. Why? 1) They charge you to use the gym. $12 per day or something like $24 for your entire stay. I can't even begin on what a rip off that is. 2) As a Gold or Platinum member, you always get a complimentary water bottle in your room. They do not offer that option here and you have to make a fuss about it before they give you one. 3) They do not have wireless internet. It is 2010- enough said. To charge you at least over $200 a night, all the above amenities should be built into that cost. I would never stay here again.

SOLUTION:
negative