Sentiment analysis: Wonder why they keep the lights low in this establishment? It's because they're serving you rotten food. I had THE most horrible experience at this restaurant, so bad in fact that I will never visit another Rainforest Cafe at any location again in my lifetime. Our party had 4 people in it and we wanted to grab something to eat before watching Love. I ordered a Portobello Mushroom Burger (only maybe 2 vegetarian options on the menu). Our server was nice but the service was extremely slow. Finally we got our food. My burger was lukewarm and my fries cold. It was bland, dry, distasteful, and even the presentation was horrible. About 1/3 of the way into my burger I felt as if the taste was off. I opened the bun to find that the shredded lettuce they put on my burger was wilted, brown, and rotting. Disgusting! I lost my appetite immediately. I waited and waited and waited for our server to finally come over to check on us. Upon mentioning to him that I was disappointed and dissatisfied with my order he offered to get the manager of the restaurant. I accepted. Another waiting game. Our server returned and told us that "the manager is too busy" to come to our table. Mind you the restaurant wasn't even 1/4 full given that we came during the off season. At this point we wanted to just leave. I asked if I could get the price of my meal deducted from the tab and he walked off to get our bill. 5 minutes later the manager comes to our table. She asked what the problem was, I told her, and her reply was "our lettuce isn't rotten, the cook checked it, the lettuce wilts when it comes into contact with heat" which is true but it does not cause the lettuce to brown. Browning means that is is old and rotting. I explained this to her and she looked dead at me and said (with a horrible snide attitude) "You didn't realize the lettuce was rotten after already eating half of it?" Never in my life have I had a manager of an establishment sass me while I point out their product is below mediocre. She deducted half of the price of the burger after giving everyone at our table a horrible attitude and experience. No one in my party ever wants to visit another Rainforest Cafe based on the experience the manager gave us. If you want amazing food, excellent service for a decent price go to Gordon Ramsey's BurGR in Planet Hollywood. The difference, literally, is night and day.
+++++++++
negative

Sentiment analysis: Food was excellent. (Try the Chicken Baja Burro). Portions were huge. Service was very attentive. Created a great dining atmosphere. I made a mixup on coupons, but the owner/manager wanted us to have a great dining experience and wasn't going to sweat the small stuff. I am sure he wants to bring business back, and I am sure he will.
+++++++++
positive

Sentiment analysis: This place has bomb carne asada tacos. How the heck do they get so much flava in that tiny taco? And the Tortas are delicious too. We usually go in the evening but I've heard there are lines out the door for lunch. Highly recommended. Oh and if you want a flan be sure to ask for it when you order or else it just might be gone :)
+++++++++
positive