How might one describe the sentiment of this review?
My Evo has gone through some substantial abuse, so I finally made it here to get a screen fixed. Most of the staff was friendly, upbeat, and helpful, but my downtrodden helper was irritating me with her apathy. I have insurance, and went in with a broken screen. My phone was still fully functional, so a simple replacement would have been nice. But apparently, that's just too much to ask for. They didn't have replacement screens for one of their most popular phone models, so I was told to just pay the $100 deductible and get something refurbished. I did so, disdainfully. As they were repairing it, I had to ask--was there another way? I was informed that I would have to call another Sprint store and inquire whether or not they had one. As a customer service representative, she should be letting me know up front what my options are, not forcing me to dig for simple answers. She never cracked a smile, did not make me feel like a valued customer, and overall just did not demonstrate the level of knowledge one would expect a Sprint employee to have. That being said, my refurbished phone already has issues--as if it weren't bad enough having to sync my social media accounts all over again. If I had had one of the more confident reps, this could have scored a 3. If you're a Sprint customer, you may want to select a different location for your needs....
(i) negative.
(ii) positive. I think the answer is
(i)