What is the sentiment of the following review?
I generally love Sapporo and have frequented it in the past however this experience was a little different. I will say the food was good however their manager on duty was completely unprofessional and rude. I had made a reservation on Open Table on a Monday and somehow that had gotten messed up as they called me later that day that I made the rez to "confirm" for that evening. I corrected them, and requested a reservation for the following saturday at which time the woman was fine with doing for me. I was requesting a party of 13 for a Teppan table. At that time, no issues had arisen regarding this reservation. I even called Saturday and left a message to add people to the reservation and asked them to please contact me with any issues. No call. Wouldn't you think its strange that someone is calling about a reservation for that evening and you dont have them on your reservation list? Wouldn't a phone call be appropriate? So....then I am on my way, as are my 13 guests, and I get a call from one of my guests saying that there is no reservation. I called the restaurant, and instead of the manager- I think her name was Janelle- apologizing, she proceeds to ARGUE with me that I do not have an open table account because she cannot "find" me under my name or phone number. How could her staff person called me earlier in the week IF I had no account in the first place? She also proceeded to tell me that they have been booked for 2 weeks for the Teppan tables so this was "impossible". Sounds like a training issue- whose fault?? This went on for about 5 min with no resolution being made, just arguring. This was completely unprofessional and I was really upset. It was raining however they did offer us the back covered patio and had heaters so it truned out fine however we did not get the Teppan table I had wanted as the manager stated that there would not be one available until "930" which our original reservation was for 630. The dinner was fine, the management was terrible. At no point did the manager approach us to apologize for the mix up or anything. I will be contacting her boss to let him/her know about thier staffs unprofessionalism.

(a). negative;
(b). positive;
(a).