Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

Q: My wife and I stayed at the Hyatt Regency in Chicago a couple of weeks ago and will most defiantly not go back. The customer service is horrible and it is well apparent that most of the workers did not want to be there either. When we arrived at the hotel we were told us that the room was still being cleaned and had to wait almost a hour before they gave us the key. When we got into the room the bed was not even properly made. The cafe is always crowded with people and it take two hours to get food. We ended up going home two days before we planned.

A: negative
****
Q: My husband and I were planning our 1st year wedding anniversary and we wanted to go back and spend it in Chicago where we had first met. After spending several minutes frustratingly navigating The Talbott Hotel's website, I FINALLY was able to complete a reservation for a long weekend. After a long flight into Chicago, we were so ready to check in, shower, and lay down in our hotel room. However, once we arrived the unfriendly clerk behind the counter notified us that we did not have a reservation. I provided her with the confirmation email and she again said there must be a mistake because the room we reserved was already occupied. She begrudgingly found us a new room after what seemed like an hour of waiting. We then carried our own bags up to our room only to immediately be hit with a rancid smell of cigarette smoke as soon as we opened the door. I'm severely allergic to smoke and we ended up getting a refund and locating a much more accommodating and friendly hotel.

A: negative
****
Q: This hotel does not belong in the same league as The Peninsula, Four Seasons, or Ritz Carlton. It was more like staying at an overpriced W Hotel. Staff was very nice and attentive, but the lobby is cramped, and only two small elevators for 17 floors!! Several times the elevator was full by the time it reached our floor, and we were forced to take the stairs. The hotel must be flooding the travel websites itself with high reviews.

A:
negative
****