Sentiment analysis: If you are desperate for something, this place suffices... but don't expect anything out of their alcohol. Ridiculously overpriced and ridiculously diluted with other crap. If you're in Vegas, you wanna have fun!!! But PBR doesn't really set you up for fun as they charge you an arm and a leg for drinks that don't really have much alchy in them. I paid $17 for drinks and I wasn't even close to being buzzed -- I never came back here and told my friends to stay away from this place as well. This place is pretty average, nothing spectacular or special but nothing completely awful either. Two stars for me : /
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negative

Sentiment analysis: I really hate to give this place 2 stars because quite honestly the food is good. We have eaten there a handful of times since moving to Surprise in 2013 and not once have we been dissatisfied with what we order. However, my reason for the 2 stars is solely because of the one older woman that works the register. We have gotten her everytime we've been there to take our order and she is unpleasant to put it nicely. At first, we chalked it up to a bad day. My husband and I both work in customer service, so we understand the frustrations. We are very patient, especially with food service. It's not an easy job - we get it. However, after the second, third, fourth time of having a similar encounter with this woman, we realized she is just an unhappy miserable person who really should work behind the scenes. She is very rude and no matter how hard you try to kill her with kindness, her negative energy swallows any and all positive energy you try to give her way. We would honestly go there more if we didn't risk having to deal with her. She ruins the experience of eating out, and I would prefer not to waste money being made to feel unwelcome and uncomfortable. So if you can put one employees unpleasantness aside - it is worth dining there on occasion. If you have no tolerance for bad customer service, avoid it at all costs.
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negative

Sentiment analysis: In general I do like Shake N' Steak, but this location is a hit or miss location! You never know what kind of quality or service you're going to find here. A friend and myself went a few weeks back after a movie and it had to be one of the worst trips there EVER! You can't entirely blame the waitress since she was the only one there for the entire place...poor scheduling on the manager's part. However, while she can't be accountable for the slooooow service, she was accountable for both orders being incorrect. The burgers were over cooked and the fries were soggie and the milkshake was runny at best... By far my worst visit to Steak n' Shake!
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negative