Sentiment analysis: Awesome place to go. Their motto says it all, "little place, big flavors" or something like that. It's just really really good.

OPTIONS:
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positive

Sentiment analysis: From the street, my husband and I thought Zoe's Kitchen would be like Panera - that is, we thought it would serve fast, flavorful, and good-quality lunch fare. None of these adjectives turned out to be an accurate descriptor. In fact, the food at Zoe's kitchen took 30 minutes to come out and was disgustingly bland and in a few cases, quite gross. We stopped in for lunch last week. The place was packed, but the line to order moved quickly, so we incorrectly assumed that we would also get our food quickly. More on that in a second. In terms of the menu, we were shocked at how uninteresting the menu options seemed. Even though the menu was decently sized and we are open to lots of different types of food and flavors, we found ourselves completely unable to choose and not drawn to any individual option. Even though I'm not a vegetarian, I prefer lunch sandwiches with no meat, so I was also quite irritated that the only vegetarian sandwiches were the grilled cheese and grilled feta. This is 2008, and the non-meat options at a lunch spot should be more imaginative than cheese slapped on some bread. In the end, I still ended up ordering the grilled cheese (nothing else sounded good!) and my husband selected the Greek Chicken Marinara. We sat down at the table, displayed our number card, and just waited. And waited. And waited. After literally waiting for 25 minutes, I checked in with the assistant manager who was manning the pick-up counter. She went into the kitchen, checked on our order, and said it would be just a "few more minutes." She even had a server bring us two slices of chocolate cake as some sort of token of their sympathy, but it was super-dry and totally gross. Thanks, but no thanks. I'm just glad we didn't pay $2 for each slice! It wasn't until 10 minutes later when I lost my patience and told the same server that we wanted our food immediately that we finally received it. We have a higher-than-average awareness of the difficulties of working in food service, but we found it un-acceptable that a non-full-service restaurant would take 35+ minutes to bring us two sandwiches. If they can't handle the catering, to-go, and eat-in order volume, they should hire more staff members. As if the slow service wasn't painful enough, my grilled cheese was completed charred (literally burned and black). After one bit of the accompanying slaw, which was soaked in mayonnaise and soggy, I immediately walked back to the assistant manager, handed her the plate, and asked her to refund me for my plate. To her credit, she complied, but the wait had already been so egregious that I wasn't about to just write the long wait and gross food off and decide to return. My husband's Greek Marinara was not as terrible but was still bland and completely un-memorable. The bread was a plain roll, the chicken breast strips were formed and tasted totally processed, and the "Greek" marinara tasted like Prego. The only tasty part of his meal was the side of bagged chips! I guarantee you that we won't be back to Zoe's Kitchen. We are huge fans of fast, casual, and fresh lunch food, but we found the food at Zoe's to be anything but.

OPTIONS:
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negative

Sentiment analysis: D I S A P P O I N T E D! I had long put off my visit to CD, but this last Friday was the day. We arrived and was greeted by a gentleman that I wasn't sure if he worked there or not, but soon it would turn out he was our server for the evening. He was very attentive and answered any and all question we might have had, even though the answers was straight off the menus description of the same items. But he took our drink order, and brought it out shortly. From this moment he circled our table and frequently stopped by, asking if we wanted to put in a entree-order - right after we have got our very extensive appetizer selection. (I found this very odd, because there is no way that we would been even halfway done with our apps before our entree would have been ready.) From this minute our waiter stopped checking on us, in fact he might have left the restaurant, and we had no service at all. *Food I imagined this to be a culinary gem, but as nice as their cheeses are.. I must say I was greatly disappointed in the meal; most of all the hyped Soft Pretzels & Provolone Fondue. I cannot believe how this is raved about. The soft pretzels are most certainly not baked on the premises, and the Fondue could be made my Kraft. Shitty shitty shitty and overpriced. *Service A place like CD needs to have great to outstanding service, but I found it to be the crappiest experience I have ever had in Scottsdale. Our snot nosed waited should be fired, and the rest of the eclectic bunch are so inattentive when we tried to flag them down, mainly for the check once we had been ignored for an hour. AN HOUR! (By eclectic, I mean that it is hard to see who is working there due to the extreme casual dress-suggestion of the waitstaff. Normally I am all for this, because you usually can pick out the waiters/waitresses by behavior and attitude. Nopes!) *Ambiance Here is the stars! It's a nice big place CD have here in Scottsdale, and even if I think the chandeliers is a bit much I like the layout and the bar area very much. Even the furniture. This is nice on many levels. This is where I give two stars, since the rest is extremely overrated. *Overall The food is substandard, and I tried all over the appetizers. All over. I mean the Entrees could technically be divine, but then you might have to order it straight to the chef and pick it up yourself. I would have loved to have spoken to a manager about the lack of service - but the absence of service even made this into a mission for Ethan Hawke (if he'd choose to accept it). I will not come back. Unless it is to have a dinner meeting with a manager.

OPTIONS:
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negative