Aria Home/Elements has the absolute worst customer service of all time. I have ordered bed pillows for two different homes twice and each time the service was terrible. I am shocked at the poor level of phone/email service from such a beautiful and reputable hotel.
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negative

I just picked up 4 pairs of shoes that needed soles, heel tips, and toe tips repaired... I am so excited my shoes look like new! Fantastic workmanship, friendly staff and very reasonable prices! Two pairs are my absolute favorites that I thought about trashing and now they look new... Check out Michaels shop, Highly recommended!!
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positive

I booked full charges online and came to check in , found stinky entrance with huge noises and dirty carpets that keep filling you with static charges:) After waiting for more than hour in long queue with slow servant , they came to serve me and they said I have to pay extra 25$ per night for my six nights . This casino changes although I don't gamble...I showed them my booking terms in my agent hotels.com and the said I have to pay something.. After negotiation like fish market , you pay Four , make it two ,, finally we agreed on three extra nights extra charges insead of six for nothing you get. They don't offer you carrying bags and you have to carry them all way to your room for more than 300 meters to get into the rooms area. Restaurants I didn't try as they smell bad from outside especially this the buffet one. Going into the room , carpets are looking crapy and path rooms turned yellow and shower drops water over you.. Bed linen even worn and got me allergy of this stinky atmosphere.. Overall , this hotel will make sure you hate Vegas and I was counting down to finish my business and check out and run away from them. Note : monitor your credit card statement after check out , they will count your breath and may charge you for Internet or spa entrance fees...etc.
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negative

On the upside--when you order the scallops here, you get more than you would expect at any other restaurant. On the downside--they were gritty. :-( The dessert (chocolate hazelnut cake & banana crepes) were amazing and perfect & the trio of hummos was excellent. Unfortunately, my husbands salmon was so-so, at best. The fish itself was OK, but it was sitting on this repulsively bland pile of something that constituted half the dish. I think it might have been squash, but I can't even say for sure. It's a great location, with a fun, busy atmosphere, so it's really disappointing that the food kind of misses the mark. Or, at least, the food that we had missed the mark.
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negative