I've been a patient at Comprehensive Women's Healthcare for 10 years and finally decided it's time to move on. The nurse practitioner I've been seeing is good. However, the front office staff is rude and extremely difficult to reach when needed. I've tolerated it all these years. Recently, I had an exchange with a front office staff member that was exceptionally difficult to work with and I decided it wasn't worth my time to deal with such poor customer service any longer. There are so many other offices to go to that offer both good medical care and solid customer service that it isn't worth coming here any longer. As I read the other reviews, I felt validated knowing I wasn't the only one that had problems with them!
How would this review be described in terms of sentiment?
Available choices:
A). negative
B). positive
A).