Problem: Write a negative (OPTIONS:
- negative
- positive) yelp review.
A: I started a yelp account just so I could express my absolute disgust in the "management" or lack there of at this joke of a cab company. I've dealt with these idiots for years pretending like they arrived when they had not or taking their sweet time when it was crucial to be on time. They consistently skip reservations to take "better" ones so they can rip those people off too...its not rocket science but this night was unique. They deserve one star because of the 1 person that was kind of helpful. I called 4hrs ahead for my mom to be to be picked up 7pm on a friday, a busy time for cabbies. After waiting 20 mins passed the time of the expected available, I call to see what happened. I explain my mother is waiting and want to know what was going on. I'm connected to some little prick dispatcher. (Enter Robert) rather rude and defensive before he even knew anything was wrong. Robert informed me the cab arrived at the expected time and called several times. When I explained that was not true and impossible because my mother, who is a Senior, has been waiting in the cold since 7pm and is the only person on the premises, he informed me that "she should have been ready in time or answered her phone." As if she didnt think of looking at her phone to check. I natural repiled, "WTF! YOUR driver told a damn lie and can you send another cab ASAP bcuz her phone is almost dead?!" Robert tells me that 3rd parties can't place reservations...although the cabbies can "allegedly" act as 3rd parties themselves to set up prostitution/drugs for other customers, I couldn't help my mom in the cold. ?? I informed him the phone is dying and I dont want the same thing happening with the driver missing her so and that i needed to place the order for her. He says" uh, no." I hung up on him and placed another order explaining the previous situation. The rep sent another cab and apologized for the confusion. After another hour, I get a msg from my mom saying there is STILL no cab! Now 2hrs later, I call back. Remember Robert, that a passive aggressive halfass dispatcher with limited power and no control in his life? Well, this individual opted not send another cab knowing she was out there in the cold in the dark and because of their mistake. Then he used the excuse that he "didn't like that I cussed at him on the phone." At him? I'm sure my requests & colorful language was A LOT milder than the average customer that calls with a complaint but this man wanted to make a point to make things harder for all of us. I was connected again with him, on just principal alone, to make sure he understood what "cussing AT him" really meant. #HatedIt I can only direct my anger specifically at his incompetence and not the rep or the cabbie. This guy was on a complete power trip.with no customer service skills and was rude before he even heard what happened. I would not recommend or use this company if my life depended on it, I was on fire and there was an emergency evacuation of the city!
Q: positive

A: Throughout my years of being an iPhone owner (since first gen of iphone), I have damaged my phone a reasonably amount of times from water damages, cracks, wifi problems and even customization. As a clumsy person I am, I am an experienced customer with most of the iPhone repair companies throughout the Vegas valley (specifically iPhone Doctors, Desert Wireless, Go Gadgets, & iRepairs). Being the person I am, I have always needed my iPhone fixed right away. During my recent crisis with my iPhone (cracked screen, low wifi connection, broken volume button and unresponsive home button) luckily I have seen FoneStar Repair just down the street from my house! I went and checked the place out. The ambiance of the place was very modern & welcoming. I was addressed to right away by the owner and his service was very professional. After explaining the disaster of my iPhone, the owner (Rann) gave me a reasonable price that I could not reject. After noting down my information, he told me to come back in an hour and a half. As excited as I was for getting my phone fixed, I came back 30 minutes earlier. The owner told me he was just finishing up with my phone. I was very astonished by how quick the repair was! FoneStar Repair will most definitely be my #1 go to place for repairs. Not only do they repair Apple, but they also do other devices! Overall: Very professional, extremely fast repairs, & reasonable prices!!!!!
Problem: What would be an example of an negative (OPTIONS:
- negative
- positive) review?

Answer: I've lived here since '04. It was managed by a different company, and it was a really nice place. Quiet, working class residents, and families. When the current mgt company took over, it started to slowly take a turn for the worse. First thing they did was try to hassle me about my recent lease renewal before the prior company left. Said I was paying to little. Sorry, I signed the contract, you have to honor it......I agree with the other reviewers that stated how bad the customer relation skills of the employees in the leasing office are. (With the exception of CJ, he is very pleasant, and easy to talk to. Unfortunately, he has no managerial power). Less than a year ago I was on a 4month medical leave due to a kidney transplant. My benefits were taking long to go through, so I advised the office of my situation, and wanted to work something out. Sorry, no dice. Since it took an extra 2 weeks to receive my funds (now I was over 10days late) they filed papers with a lawyer, and I got served. So the money I just got, had to go to late fees, plus the lawyer fees, which were over $200 alone. I wasn't allowed to set up a payment plan, pay half, or any other option. Nice way to treat a long term tenant. They used to be so strict with issues such as picking up after your dog, parking your car properly within the lines. and noise problems. Sadly all these things have gone. It's almost like dodging land mines everyday. Many of us have complained, but their HONEST to GOODNESS answer was, "Well if we don't know who it is, we can't do anything about it. Maybe if you took a picture of them, or told us the apt #".......So I should hide in the bushes with a camera, or stalk the person? I asked if they could at least put out a letter asking residents to be more mindful and respectful. They said no. Now I see abandoned cars with flat tires, broken headlights, and expired plates. They used to have the vehicles towed just for having an expired plate. The grills have been broken (handles, burners, self igniter, etc) for well over 4 years. Sadly, the complex has mirrored the surrounding neighborhood a great deal the past few years. Even a lot of the residents are just rude and discourteous. They'll park in your spot or take up both theirs and yours. Other neighbors have complained of their cars and apartments being broken into. And yet we still have no type of security presence. If you're a new tenant, they are all smiles and welcome you in. But as a current resident, their expression conveys more of a "What do you want?" attitude. You try to ask a question, or ask for help with maybe dealing with problems in the common areas (like broken bbq grills), and you get a 'Yeah we know', or a 'We'll look into it'. Nothing ever happens. They DON'T take care about the current and long term residents. And because of all these issues, many of the good people have left. This for sure is my last lease. It can't come fast enough. If I'm able to save up enough money, I just may break it, so I can get out.
input: Write a negative yelp review (OPTIONS:
- negative
- positive).
output:
Way too expensive considering the food is not so great! I expected a lot more for it being the Stratosphere!