Question: Write a multi-choice question for the following article, with the given choices and answer: Article: In June 2013 a five-year-old boy, Toby, was walking home from school thinking about the long summer ahead. Money was tight that year and Toby's parents had told him they would not be able to afford a holiday. Instead of dreaming about foreign travel, he had been reading a book, Letter to New Zealand, where the author explains what happens in an envelope's journey from England to the other side of the world. As they neared their house, Toby asked his mum, Sabine, if he could write a letter to New Zealand. After a few more steps he was struck by an even better idea. "Can I write a letter to every country in the world?" Sabine says she often wonders what would have happened if she had replied differently that day. "It was just one of those typical questions that five-year-olds have," she says. " If he had asked me in the evening when I was tired, I might have refused. But as parents you realize there's a lot of power in just allowing kids to have a go. Also, it seemed a nice way to do some armchair exploration. So I told him" Let's see how far you get." The answer was very far indeed. Toby has since written and posted letters to all 193 UN mumber states, as well as numerous other bad-conditioned areas with comforting ones. To date he has written 681 letters- the best of which have been selected to appear in a new book called Dear World, How Are You?- although so productive is Toby' pen that the number will have risen by the time you read this. "Writing these letters has made me realize that the world isn't actually all that big," he says with a grin. In the future, part of him would like to be a musical director to turn his beloved Star Wars into a ballet. Of course, he also hopes to travel the globe in person to see some of the countries where his letters have ended up. "We're so lucky to have this wonderful world, and I hope we can live on planet Earth in peace." Options: A Clever and persistent. B Ambitious and kind-hearted. C Hardworking and humorous. D Brave and strong-willed. Answer: B Ambitious and kind-hearted. Question:
Answer: How can we describe Toby?

Question: Write a multi-choice question for the following article, with the given choices and answer: Article: It is the summer of 1776. Thomas Jefferson is not happy. He'd rather be home in Virginia than attending Philadelphia's Continental Congress Thomas Jefferson knew he had a job to do. Important men throughout the American colonies were meeting in Philadelphis to discuss and debate the war with Great Briain. The colony of Virginia sent Thomas Jefferson to Philadelphia. But Jefferson wasn't happy. Jefferson wanted to be home that hot summer of 1776. he missed his wife, Martha. She hadn't been feeling well when he left, and he worried about her. On June 7, 1776, Richard Henry Lee from Virginia stood up at the Congress and announced that "these American colonies ought to be free and independent states." Jefferson probably knew what was coming next. Here was another resolution to debate. And whenever there was a resolution, there was a declaration. The American colonies had been at war with Great Britain for more than a year, but surprisingly. The colonies had not formally announced their independence. So the Congress appointed a five-man committee to crate a document declaring America's independence. And the committee chose Thomas Jefferson to write it. Jefferson knew he was to list the unfair things Great Britain had done to the colonies. For days and days,, Jefferson wrote and rewrote about the king and his unfair laws. About independence. About freedom. He borrowed ideas from other political writers, but he wrote these thoughts in words that all people could understand. He wanted his ideas to be shared with everyone. And _ were. The Continental Congress voted to adopt the Declaration of Independence on July 4, 1776. on July 8, it was read out loud to a cheering crowd. No one knew who the author was, but they knew what the Declaration stood for-independence and freedom for all. Still, Thomas Jefferson dreamed of home. In late July he begged Richard Henry Lee to replace him in the Congress. In September, Jefferson's dream finally came true, and he traveled home. Since then, the words Thomas Jefferson wrote... Options: A He was not a good debater B He found a new job in Virginia C It was extremely hot in Philadelphia D He was concerned about his wife's health Answer: D He was concerned about his wife's health Question:
Answer: Why didn't Thomas Jefferson want to go to Philadelphia?

Question: Write a multi-choice question for the following article, with the given choices and answer: Article: No matter what type of business you run, it has to deal with situations in which things go wrong from your customer's point of view. Complaints can be a great source of information for the organizations. So it's important to learn to deal with customer complaints efficiently. Firstly, listen actively to what the customer has to say by keeping comfortable eye contact and giving full attention with no interrupting. You should also show your customer that you do understand him. Secondly, when receiving a complaint you should apologize for the failure the customer has identified. It's important for you to know that your apology must appear _ to the customer, and not an empty exercise. And also you should show the customer you've accepted the responsibility and provide him with choices if you have some in hand or otherwise assure the customer you'll do something about his complaint. Thirdly, talk with the consumer and discover the best means to resolve his problem. There will be times when, after gathering the facts of a situation, you'll be unable to resolve the problem immediately. In this case it's important to let your customer know how long it'll take to take action on his complaint. Fourthly, a simple "Thank you" is one way to let the customer know you appreciate the time and effort he has taken to inform you about a problem with your company's service or product you need to know about. Lastly, give your customer something that shows your appreciation for him giving the feedback to you. And let him know you're sorry for the mistake that was made. It isn't necessary to give something that is costly; but a coupon for a free drink or movie is fine. Your professional and well-organized method of dealing with your customer complaints is one more way that will make you stay ahead of your competitors. Options: A are easy to deal with B are really quite annoying C can actually be avoided D are sometimes beneficial Answer: D are sometimes beneficial Question:
Answer:
The author thinks that customer complaints _ .