Read the following article and select the best answer. Article: Ideas about polite behavior are different from one culture to another. Some societies, such as America and Australia for example, are mobile and very open. People here change jobs and move house quite often. As a result, they have a lot of relationships that often last only a short time, and they need to get to know people quickly. So it's normal to have friendly conversations with people that they have just met, and you can talk about things that other cultures would regard as personal. On the other hand there are more crowded and less mobile societies where long-term relationships are more important. A Malaysian or Mexican business person, for example, will want to get to know you very well before he or she feels happy to start business. But when you do get to know each other, the relationship becomes much deeper than it would in a mobile society. To Americans, both Europeans and Asians seem cool and formal at first. On the other hand, as a passenger from a less mobile society puts it, it's no fun spending several hours next to a stranger who wants to tell you all about his or her life and asks you all sorts of questions that you don't want to answer. Cross-cultural differences aren't just a problem for travelers, but also for the flights that carry them. All flights want to provide the best service, but ideas about good service are different from place to place. This can be seen most clearly in the way that problems are dealt with. Some societies have 'universalist' cultures. These societies strongly respect rules, and they treat every person and situation in basically the same way. 'Particularist' societies, on the other hand, also have rules, but they are less important than the society's unwrinen ideas about what is right or wrong for a particular situation or a particular person. So the normal rules are changed to fit the needs of the situation or the importance of the person. This difference can cause problems. A traveler from a particularist society, India, is checking in for a flight in Germany, a... Question: Often moving from one place to another makes people like Americarts and Australians - like traveling better - easy to communicate with - difficult 1o make rcal friends - have a long-term relationship with their neighbors
easy to communicate with

Read the following article and select the best answer. Article: When looking at Western Europe,we don't usually think about poverty--but in fact,some people in modern--day Britain are so hard up that they can't afford to buy food. Back in 2008,the financial crisis caused a lot of unemployment.Then there were the cuts to the welfare system in 2013 which added to the problem--and many British people fell into debt.It's estimated that 500,000 people in the UK have turned to food banks,just to get by. Steph Hagen,who works in a Nottingham food bank,says, "People do not go to a food bank because it's an open door.It's a case where they go to it because they need to.With our food bank--we are an independent one.and we have limited stocks--everyone who comes through our door has no income." There are checks to make sure nobody is abusing the system.If a doctor or a social worker thinks someone needs to use a food bank--even for a short time--they can give them vouchers .Then the people in need take _ along to the food bank and they get handouts for three days. Churches and individual donors provide most of the food in the banks.But some businesses might help out too. And what sort of food is offered in food banks? Hagen says, "Basically,we've got porridge.We do occasionally get fresh produce but it's very rare,especially in the winter months.It's like tinned fruit,tinned ready meals.We have to give out 'no-cooking' food parcels because people can't afford the gas and electricity". Community spirit has a lot to do with food banks.Volunteers say they are a great meeting place for people who are lonely and depressed.And when facing a crisis,some beneficiaries might need to feed not only their belly--but also their soul. Question: Why do food banks mainly offer "no-cooking " food? - Poor people have no money for gas and electricity. - The volunteers hate to supply cooked food. - Food banks can't afford cooked food. - This kind of food is easy to store.
Poor people have no money for gas and electricity.

Read the following article and select the best answer. Article: The airline lost your baggage. The hotel laundry ruined your favorite shirt. The taxi driver overcharged you. When you're abroad, sometimes things go wrong. Now you can do something about it! Use these tips when you want to express an effective complaint in English. No matter how unfair the situation, it's best to phrase your complaint politely. In English, you'll sound more polite if you use indirect language. Here are some examples: "I'm sorry to bother you..." Starting a complaint like this puts the listener who may have heard many complaints that day at ease. Use this phrase if the situation isn't that serious. For example, "I'm sorry to bother you, but I wanted a baked potato, not fries." "Can you help me with this?" Everyone would much rather be asked to do something than told! So try phrasing your complaint as a request for help: "Can you help me with this? My shirt came back from the laundry without buttons." "I'm afraid there may be a misunderstanding." This is a polite way of saying, "Your information is wrong. Please fix it now." You'll most likely use this phrase if you made reservations for a flight, hotel or restaurant, and when you arrive, it's not what you expected. For example, "I'm afraid there may be a misunderstanding. I requested a non-smoking room." "I understand it's not your fault..." Often when you make a complaint, you deal with a person who was not directly responsible for the problem. But the problem isn't your fault, either! This phrase is helpful when you need swift action. Tell the person you're dealing with you understand they're not at fault and then directly state the problem: "I understand it's not your fault, but the airline promised they would deliver my baggage yesterday." "Excuse me, but I understood that..." Using this phrase lets the person know you're well-informed and are suspicious they might be trying to take advantage of you. Don't say, "Hey! You're trying to cheat me!" Instead, start indirectly by stating what you know to be true: "I understood that the taxi... Question: What's the purpose of this passage? - To give an introduction of life abroad. - To give suggestions on how to learn English. - To offer advice on giving complaints in English. - To offer guides to those who travel around the world.
To offer advice on giving complaints in English.

Read the following article and select the best answer. Article: Alsten Chase has written a book about Yellowstone National Park. He is worried about the damage the fires can do to the park. He is also concerned about the park rules. These rules say that nature should decide what happens to the park. Alsten also writes that the elk herd has grown too big. The elks walk on the riverbanks. They eat the new grass and roots of baby trees. The beavers need the trees to build dams. The dams raise the water levels. Higher water levels put more water into the soil. Moist soil helps plants grow faster. The plants offer homes and food to other animals. Chase thinks that the park rules would work only in a park with natural settings. He believes that Yellowstone has had an artificial setting for a long time. The native people left. The wolves were taken away and other animals were removed.The areas of land were fenced off and other animals added.He thinks the park rules that let herds grow too big and the fires burn are hurting the nature of the park. The park manager thinks the rules are good and that the park will be fine. Chase thinks the way the people run the park should be changed. Question: Chase thinks that the park is _ . - no longer in a natural state - still in a natural stat - well protected - well managed
no longer in a natural state