Problem: What would be an example of an positive review?

Answer: Their drive through is hit or miss....sometimes it's super long and other times it's crazy fast. You just never know. But the coffee is consistent and the staff is friendly.

Problem: What would be an example of an positive review?

Answer: LOVE this place! I walked around to kill time just to get the fresh BAOs! Yum~!

Problem: What would be an example of an negative review?

Answer:
Wow... where to begin? My wife and I saw a review of this place, and looked at the website... and wow, those pictures just make the mouth water! We couldn't wait to come by and give the place a try! Since it was Monday, we had an entire day to wait and think about what we'd get. We even mentioned it to friends and got their order... time to make it a great day for the little shop! We made a special trip down to old town (30 minute drive), and came on in just after lunch. What we found was... well... shocking. First... the smell. I've never in my life been to a bakery that didn't smell like a bakery, with various forms of lovely food smells. However, when we walked in we were immediately struck by the smell of musty oil and... dust. Not a great start. The owner was present, and wandered out disinterestedly to help us. We went up to look at what they had... and here is their inventory... and I'm not joking. 2 Oatmeal Rye Cookies 2 Mesquite Chocolate Chip Cookies 2 Cow Puncher Cookies 1 Cupcake of some form, which was the SOLE occupant of their glass case Several bags of packaged popcorn Several bags of packaged brittle Miscellaneous tubs of ice cream That's it. In total. We asked about getting some of the Mesquite Chocolate Chip Cookies, but the owner told us that they liked to make everything fresh. As in "please wait 45 minutes so we can bake new cookies". Um... what? Note that the website says "call ahead for cakes"... not "call ahead to have us actually have even a fraction of our inventory available, even cookies". I have never in my entire life seen a retail establishment that was more poorly conceived and executed. If the owner wishes to run a catering business, great... run a catering business... but stop pretending you run a shop. If you actually want to try this place's treats... call ahead... WAY ahead.