Definition: Given an Amazon review, indicate whether it is a 'Positive Review' or 'Negative Review'.
Input: This review is for a different HD by Western Digital, but the customer service and product warranty are exactly the same... <br /> <br />My 250GB Western Digital hard drive died after only a month & took with it over 150GB worth of data that wasn't backed up anywhere else (for obvious reasons - who really \"backs up\" their backup drive anyway?). At first the drive worked very well: it supported plug-and-play, had a large amount of space, was competitively priced and was made by WD, a brand I thought to be trustworthy. <br /> <br />However, a company who boasts for you to \"Put Your Life On It\" (their external hard drives) should at least try to ensure data reliability & take accountability for their products. When I called customer service about my failed drive I obtained this list of information: <br /> <br />1. If you wish to recover your data, you must use one of their partners or risk voiding your warranty. There are only 8 in North America. <br />2. You are responsible for the cost incurred in using their data recovery partners. <br />3. Western Digital doesn't issue any refunds. If you purchased your drive from a store such as BestBuy you could return your faulty product. However, at online retailers such as Buy.com you are left without options. <br />4. You can obtain a replacement drive (what they call re-certified) but it'll be devoid of your precious data. <br />5. You are responsible for the shipping costs associated with returning the faulty drive back to WD. They pay for shipping of the replacement drive to you. This is apparently called \"fair shipping\". <br />6. According to the CSR, Western Digital is not responsible for your data. They are only a supplier of hard drives. <br />7. On a different note, the CSR never actually apologized for my failed drive but only used words such as \"unfortunate\" and \"let's explore your options\". <br /> <br />In summary, this product is fine if you happen to receive a unit that doesn't fail. However, I would not be willing to take that risk and I don't recommend anyone buying this product for any amount of money. It's acceptable that a device such as this is prone to failure. However, Western Digital's \"it's not my problem\" attitude is not.
Output:
Negative Review