Sentiment analysis: Tolles Ambiente und gutes Fleisch. Wir waren bei unserem Las Vegas Aufenthalt zwei mal hier und haben Steaks und Spare Ribs probiert. Es war super! :)

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positive

Sentiment analysis: Kind of not happy with this place, but there are some things I do like about it. At first, being greeted and being seated was okay. The usual greet and seat routine like any other Denny's out there. It wasn't busy at all, but the fact, that it took them long to get things rolling, kind of boggles me. You have three other staff standing around, doing nothing, while this poor waitress is like running around, trying to get things done. Now, I really don't blame our waitress, cause at least she was nice. But the others who are just standing around, making her do all the work, was kind of rude. Of course, that's what makes this review a poor review. But I will give credit, where credit is due. I know, that Denny's have certain sections for wait staff to cover. I applaud our waitress for taking the busiest one and trying to make sure everyone is happy. While I see another section that has one booth with set of family, while our waitress has like 6 other booth to cover. Now, it would be nice, to share responsibilities, then to see the other waitress be snooty, and stare at our waitress, while she's all over the place. Even though when our waitress went to break, the other waitress wouldn't even check on us to see how we were doing. Like, she's only allowed to cover one booth in her section, where there's like 6 other booth, that doesn't have a waitress. What kind of place, does that, where you have no one to cover a section, when its some ones break time, but have three others in uniform. and the manager or who ever that lady was, just to stand there with the other snooty waitress and talk behind our waitress back, on how our she's is doing. I say, if you want the job done right, then do it yourself, cause right now, you have unhappy customers, and these wait staff isn't backing up any ones section. What a way to run a business. As far as food goes, I did like the Zesty nachos, I did like my Super Bird sandwich. But didn't like the fact, that they weren't cooking something that they had on their menu cause, they tend to be out of it. Some one should of said something, or inform our waitress, instead of making her come back, to get another order, that they still didn't have. So the third time around, she came back, saying they didn't have what the wife wants, so we went with a second Super Bird. That right there, tells me that there's a lack of communication between the cook and our waitress. The fact that the cook did not inform the waitress what they can or cannot do, is the cooks fault. Then to talk to the head manager or who ever that was, to make the waitress look bad in front of everyone, is totally uncalled for. If a staff got a complaint about another staff, take it where, no one else could see your upset face or hand gestures. Now, again, I applaud our waitress for doing more then she did that day, and covered what she covered. I blame the other staff for lack of help, lack of support, and lack of communication. Knowing that the other section only has one booth to cover, while our waitress had 6, is unappropriate. With that being said, with the waitstaff being snooty and the cook having lack of communication skills on what they can or cannot do. I wouldn't really come back to eat here again, if they treat their staff the way they treated our waitress. Very unprofessional on their part.

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negative

Sentiment analysis: MOMS BEWARE - in fact, anyone concerned for their health ought to steer clear of this Second Cup and the one at Square Phillips, since they use a highly dangerous cleaning substance improperly. I was handed a cloth to wipe up coffee which spilt all over my skirt due to the barista's clumsiness in overfilling it (it was spilling down the sides under the lid which she put on) and the cleaning product on the cloth ate through the material of my skirt in a matter of seconds! Perfectly diluted it should be safe, but the risky way in which it's being misused by poorly trained employees makes it super dangerous - there are lots of Poison Control warnings on the label!! - even clothing which comes in contact with the product must be carefully washed before rewearing. I wouldn't want my children eating / touching anything at Second Cup, nor my friends or family. I personally won't ever set foot in there again. Needless to say the horrifically incompetent customer service refused to replace the skirt their employee destroyed.

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negative