Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
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Question: I recently stayed in The James Hotel in Chicago and trust me I will never do it again. When you pay a premium price you'd expect first rate service. Our whole experience was a disaster though short lived b/c we could stay their another second. When we arrived at the hotel we had to wait while the receptionist finished playing with her phone for service and then our room was not ready. So we had to wait in the lobby with our baggage. When we finally got to the room I wouldn't exactly call it clean but it wasn't to bad. The pictures on the website are nice enough but the furniture is falling apart and probably from Walmart. There was plenty of space for an average person of 5' but I'm 6'4" and the beds where smaller than what they said, not to mention uncomfortable. We ordered room service and not only did they bring us the wrong order but it took 2 hours. There walls were also paper thin so we got little sleep. The heater helped block out some noise until it stopped working in the middle of the night. So the next morning, sore from the uncomfortable bed, hungry tired and cold we checked out before we even had our coffee. Stay away!

Answer: negative

Question: As a regular visitor to Chicago and a freuent guest at the Ambassador East, I was exceptionally disappointed during our last visit. Room service has been eliminated despite the renowned Pump Room being located in the hotel, there was no in-room directory, the carpet was torn and stained, no phone book, the refigerator and honor bar had been removed, and the room was so small I had to turn sideays to get past the bed and the armoire. I asked the desk clerk about larger rooms, and he said they were all the same except for corner rooms - which is untrue, as there are several larger room types. He didn't even offer to check availablity of other rooms! In talking with the consierge, she blamed everything on upcoming renovations - which the hotel has been promising for more than two years. All in all, a very disappointing, and expensive, experience.

Answer: negative

Question: I just spent the weekend here with my wife, and she loved it as much as I do. I was here several weeks ago for a work trip booked by the company to show our staff off to some big clients, so I didn't have any choice. But when my wife said she wanted to come to Chicago, I knew this was the place to take her. The hotel hasn't just been remodeled, it's been completely redesigned. Things have been moved around to make the flow of the public spaces work better, and the two rooms that I've seen are showplaces. They are amazing. This hotel is part of a luxury chain, and it's easy to see why. They offer full room service at convenient hours. I've been in every eating area now, and they are all great, too. Whether for business or pleasure, you can't beat this. It's a luxury hotel with all the luxurious features you'd expect. My wife was stunned, and yours will be, too.

Answer:
positive