I should listen to the warning signals that go off in my head when I enter an establishment that proudly displays a sign which reads: "YOU WANT IT WHEN?", depicting a bunch of cartoon people rolling around on the floor laughing. That speaks VOLUMES about what kind of customer service is to be expected. This is the WORST dry cleaner I have ever gone to, bar none. Three times now I have paid top dollar to have Betsey Johnson dresses cleaned, only to have them returned looking exactly the same as when I dropped them off. Before last week, the last dress I had brought in (which cost me $12.00 on eBay, and that included shipping) cost me $22.00, $11.00 for the dress itself, & $11.00 for the polyester under-slip. There was a spot on the dress when I brought it in which was still there when I picked it up, however, since there was no notification that the spot couldn't be removed, I thought I was going home with a clean dress--as was the case with both other dresses. Btw, DANA argued with me and implied that I am a liar because I said that none of the three items had a tag on them indicating there was a spot that couldn't be removed. Because I had already had two experiences in the past with spots that weren't spot-cleaned, I decided to try hand washing the third dress before donating it to Goodwill...lo & behold, the spot came out. Customers get sick of going back, wasting PRECIOUS time & more money to get things done right, which was why I decided not to bring that particular dress back in. Last week I decided to give them one more chance, so I brought in three dresses to be pressed & one sleeveless gauze top. One of the dresses has layers, but I was not advised when I dropped it off that pressing it would cost $17.00. The other two dresses evidently cost $11.00 apiece to press, & the gauze top about $7.00. At that time, I SPECIFICALLY ASKED for the price to press long dresses, & the clerk, Mayra, told me it would cost about a dollar less than the dry cleaning process. She did not mention A THING about the layered dress costing $6.00 more...evidently I was supposed to intuitively know that the question needed to be asked. In other words, A LIE BY OMISSION. So I spent around $46.00 for the pressing of three dresses & the dry cleaning of one cotton top. I had asked for an $11.00 discount on the current order based on the fact that they didn't do the job right on the last dress I had brought in, & the owner, DANA (DANA wanted me to be sure to mention DANA's name here...happy to oblige!) started shaking and hyperventilating because I told DANA I thought a discount was in order for the inconvenience, as well as the spot that was still present on the last dress after I got it home...which cost me $11.00. I don't think even wealthy people--which I am not--feel they have money like that to blow. I asked DANA what was WRONG with DANA, treating a customer this way, & DANA's response was that DANA is the owner & that DANA can treat me however DANA likes. Man, do I pity DANA's employees. I wasn't asking for an additional $11.00 refund for the extra charge to clean a SLIP. Anyway, evidently DANA would rather make herself sick than be kind/accommodating to a customer. In the two years I was their customer, I had asked twice to have spots re-cleaned, NOT FOR REFUNDS OR CREDITS, yet today DANA basically told me I am a malcontent because I don't like to spend tons of money for nothing. And then DANA said I complained EVERY TIME I picked something up...so DANA is a LIAR, too. Believe me, if I had had that many complaints prior to today, I would have stopped bringing my clothes there a long time ago...today's experience was the FOURTH strike, which is more chances than I give most people who take my money, do a substandard job & then try to blame me instead of doing the right thing by admitting they made a mistake. SPARE ME. And yes, I consider the way DANA treated me--& the job FASHION CLEANERS did--a form of r@pe, because unless I paid their price, I was powerless to get back what is mine (which didn't bother me so much until I paid them $22.00 FOR ABSOLUTELY NOTHING). DANA's complete lack of customer service--& outright RUDENESS to a customer who, in the past, had referred OTHER people to spend their money at Fashion Cleaners--ensured that I won't go back. DANA actually accused ME of being defensive!!!! The girl who waited on me, Mayra, admitted when I left that I had always been very kind in the past, until DANA had a total meltdown today--obviously DANA doesn't know HOW to take criticism. My advice to DANA: If DANA can't stand the heat, DANA should get shrunk and out of the freakin' kitchen. DANA does not belong in a customer-service oriented profession. PATHETIC. Three strikes, and I gave them the GIFT of another. YOU'RE OUT! ADDENDUM: THE ELASTIC SMOCKING ON TWO BRAND NEW DRESSES WAS COMPROMISED (PERMANENTLY STRETCHED OUT IN SOME PLACES) BY WHATEVER METHOD THEY USED TO "PRESS" MY DRESSES. BBB, HERE I COME!
Is this review positive or negative?

[a]. negative;
[b]. positive;
Answer:
[a].