Average: nice room, had the studio but could have gotten a better deal at other properties and had to sit through the sales presentation which included misleading offers. As a HH member which gave them my name to make offer I was even more offended. Starwood has never done this. They checked out our room to someone else day 2 causing someone to walk in on my husband changing...apology was dismal. Music at pool is fun and nice family property but Hilton for the brand didn't offset all the misses....very disappointed as an HH member and will think differently around loyalty.m service differentiates and they don't have this.
How would this review be described in terms of sentiment?
negative