Article: The airline lost your baggage. The hotel laundry ruined your favorite shirt. The taxi driver overcharged you. When you're abroad, sometimes things go wrong. Now you can do something about it! Use these tips when you want to express an effective complaint in English. No matter how unfair the situation, it's best to phrase your complaint politely. In English, you'll sound more polite if you use indirect language. Here are some examples: "I'm sorry to bother you..." Starting a complaint like this puts the listener who may have heard many complaints that day at ease. Use this phrase if the situation isn't that serious. For example, "I'm sorry to bother you, but I wanted a baked potato, not fries." "Can you help me with this?" Everyone would much rather be asked to do something than told! So try phrasing your complaint as a request for help: "Can you help me with this? My shirt came back from the laundry without buttons." "I'm afraid there may be a misunderstanding." This is a polite way of saying, "Your information is wrong. Please fix it now." You'll most likely use this phrase if you made reservations for a flight, hotel or restaurant, and when you arrive, it's not what you expected. For example, "I'm afraid there may be a misunderstanding. I requested a non-smoking room." "I understand it's not your fault..." Often when you make a complaint, you deal with a person who was not directly responsible for the problem. But the problem isn't your fault, either! This phrase is helpful when you need swift action. Tell the person you're dealing with you understand they're not at fault and then directly state the problem: "I understand it's not your fault, but the airline promised they would deliver my baggage yesterday." "Excuse me, but I understood that..." Using this phrase lets the person know you're well-informed and are suspicious they might be trying to take advantage of you. Don't say, "Hey! You're trying to cheat me!" Instead, start indirectly by stating what you know to be true: "I understood that the taxi... Question: Why should we start a complaint with polite phrases? Yes or no, is the answer "Because it can help solve the problem more easily."?
No

Article: Their reunion was unlike any other. Graduating from the Macon, Georgia, class of 1959 gathered together in 2009, even though many of them never had an opportunity to meet during their high school days. Schools in the 1950's, like most other public locations, were segregated in Georgia. Kids were forced to attend different schools depending on the color1 of their skin, and those with white skin were further separated by gender. Fifty years later these people who were not allowed to associate with each other were finally able to connect. It all began with the personal journey of a man named Tom Johnson. He grew up in Macon and enjoyed a very successful career which included serving as the publisher of the Los Angeles Times and president of CNN. Tom's life changed drastically over the years, but he still felt the desire to reconnect with his roots. In 2005 Johnson returned to Macon with his son, Wyatt. As the pair drove around town, the father recounted high school stories to his son. He talked about how students attended one of three schools: BallardHudson, Lanier or Miller. Wyatt looked over at his father and said:"Dad think about how many friends you missed getting to know." Johnson thought about the people he never got the chance to meet. He decided to do something about it. The first step was to find people who graduated from all three schools. Johnson wrote to each person and proposed they all get together for a luncheon. He explained that even though they were kept apart during their youth, they didn't have to be separated any more. His classmates received the message with open hearts. A reunion date was set for October. More than 200 former Macon students traveled hundreds of miles to reunite with people who went to high school with them. It was an unprecedented event, former students coming together to make up for the time they had lost during the days of segregation. Question: The passage mainly tells us _ . Yes or no, is the answer "an unusual reunion of old graduates"?
Yes

Article: A young man learns what's most important in life from the guy next door. It had been some time since Jack had seen the old man. College, girls, career, and life itself got in the way. In fact, Jack moved clear across the country in pursuit of his dreams. There, in the rush of his busy life, Jack had little time to think about the past and often no time to spend with his wife and son. He was working on his future, and nothing could stop him. Over the phone, his mother told him, "Mr. Belser died last night. The funeral is Wednesday." Memories flashed through his mind like an old newsreel as he sat quietly remembering his childhood days. "Jack, did you hear me?" "Oh, sorry, Mom. Yes, I heard you. It's been so long since I thought of him. I'm sorry, but I honestly thought he died years ago," Jack said. "Well, he didn't forget you. Every time I saw him he'd ask how you were doing. He'd reminisce about the many days you spent over 'his side of the fence' as he put it," Mom told him. "I loved that old house he lived in," Jack said. "You know, Jack, after your father died, Mr. Belser stepped in to make sure you had a man's influence in your life," she said "He's the one who taught me carpentry," he said. "I wouldn't be in this business if it weren't for him. He spent a lot of time teaching me things he thought were important...Mom, I'll be there for the funeral," Jack said. As busy as he was, he kept his word. Jack caught the next flight to his hometown. Mr Belser's funeral was small and uneventful. He had no children of his own, and most of his s had passed away. The night before he had to return home, Jack and his Mom stopped by to see the old house next door one more time. Standing in the doorway, Jack paused for a moment. It was like crossing over into another dimension, a leap through space and time. The house was exactly as he remembered. Every step held memories. Every picture, every piece of furniture....Jack stopped suddenly. "What's wrong, Jack?" his Mom asked. "The box is gone." he said. "What... Question: From the passage we can infer _ . Yes or no, is the answer "Jack brought Mr. Belser much pleasure while learning carpentry."?
Yes