When I've had a LONG day, several flights and layovers in tedious places, and I'm tired, I don't want to be treated like crap. Especially when I'm being a good little customer and using their stupid kiosk, per their request. It kept timing out, and I had to slide my card and drivers license again and again, because it started over each time. I needed the help of the "lady" at the counter, but she refused to make eye contact. She was sweetness itself to the men, but me she disliked. I try to be a considerate customer, but this attitude was not rewarded at Hertz. Also, a roach crawled out on me while I was on the highway. Yikes. Otherwise, the car was fine. :🤷:
What is the sentiment of this review?
negative