While this is a pretty hotel, it suffers from a lack of customer service. In fact, the lack of customer care has infected every inch of the hotel. The housekeeping department services requests for extra bedding items within a brisk 45 minutes to one hour? Although they promise within 20 minutes. The casino mentality is to cater to only the top 1 percent player. Mediocre players, those not at the 7 star level, need not apply. Why when your only regular cashier window is occupied by a credit transaction, what do you do, yes open more 7 star only cashiers and let us stand for an extra 20 minutes just to cash in chips. Valet parking follows the same principal, 7 stars get cars and regular folk sit for at least 30 minutes, in the heat, waiting for their cars. Here is a great idea, patronize those places that provide great service to everyone and leave Paris with only the 7 Star clients and let them see how long they will be around . I would give them a 0 star but no such rating exists
Is this review positive or negative?
OPTIONS:
[a]. negative.
[b]. positive.
Answer:
[a].