Your customers want to communicate with your organization in the channel most convenient to them whether by phone email live chat or social media Being present in multiple channels for your customers is essential in building a customercentric service team

What is the correctly punctuated version of this sentence?
Your customers want to communicate with your organization in the channel most convenient to them, whether by phone, email, live chat or social media. Being present in multiple channels for your customers is essential in building a customer-centric service team.