This place charged my credit card three times, then came back and lied to me saying they're system was down so I paid cash only to find out they charged me and didn't tell me later. Then the general manager David says he would give me $50 credit the next day. The next day he changes his mind and acts like a complete a$$hole to me. 0/5 stars.
How would this review be described in terms of sentiment?
Pick from: (a). negative (b). positive
(a).