Problem: What would be an example of an negative review?

Answer: I really did not enjoy my experience here. I had the Three-Cheese Macaroni and it was soupy, watery and basically flavorless. We went in for a late lunch, and I don't know if they hadn't had a chance to clean up from the lunch rush or what, but it seemed quite dirty. Not impressed, can't imagine I'll be going back.

Problem: What would be an example of an negative review?

Answer: I've been to Luigi's a handful of times because it's in a great location, and I want it to be good so badly, but it falls short every time. When you first enter the restaurant, expect to stand in the entryway (you will not be able to avoid hovering over other patrons while they dine during this time) for a couple of minutes before one of the several employees milling around doing nothing behind the counter deigns you worthy enough to greet. The dining room is dirty, dirty, dirty. There were napkins and food beneath our table from the people who sat there before us, there was marinara caked on the bench, and salt and pepper from the shakers were spilled all over the table beneath the piece of paper that they use as a tablecloth. Word of advice: Don't use the Parmesan cheese on the tables. When I noticed a foul odor coming from the shaker on our table, I unscrewed it and found moldy cheese inside. (I would have given two stars if not for the mold.) The food was alright. We ordered dough knots as an appetizer and were disappointed not only by the small size, but by how greasy and unseasoned they were. I have ordered them before and gotten large, fluffy knots cooked and seasoned to perfection, so I was really looking forward to these, but the inconsistency was disappointing. As far as the pizza, some slices were loaded down with toppings while others barely had anything on them, and the crust was cooked really unevenly. Our server was friendly but careless and slow; he walked by our table full of dirty dishes dozens of times before another server (not ours) got them out of our way, and we had to practically beg for drink refills. This wouldn't be that big of a deal if it were super busy, but it wasn't, and all of the workers seemed to just be lingering behind the counter, having loud, personal conversations. I was put off by how sloppy some of the employees looked, too. People working in food service owe it to their customers to look hygienic. Body odor, long and greasy hair that isn't tied back properly, dirty fingernails, etc. are total turn-offs for diners.

Problem: What would be an example of an positive review?

Answer:
Started off rough when the hostess called me ma'am (i'm a guy) But food and service was good after that.