Problem: What would be an example of an negative review?

Answer: After just about an hour of waiting for our 3 orders of various nachos we walked out...I think the wait was absolutly ridiculous and the waitress and manager agreed with me as well. We were excited about trying our nachos as there were numerous options to put on the "build your own nachos" page...All chips said they were made on site and my daughter who is so picky loved the idea of spam being on her nachos..Yes, my fellow islanders-SPAM is an option as well as kim chee-exciting huh? If we only we had 4hrs to kill then maybe we could have tried it!!! We waited and waited and waited and finally nothing!!!! The waitress kept telling us that it will be just a few minutes but after a while we knew tasting our nacho masterpieces was not meant to be... While waiting we were given house muffins(jalapenos inside) with honey butter- the muffins were so cold and sadly we did not enjoy these. As we stood up to leave the waitress let us know that there are 3 cooks in the kitchen and 3 managers all assisting the cooks trying to get food out-seems like mass confusion to me as it was not a packed restaurant at all!!! I know this is a new place (the waitress said they have been open for a month) but why open a restaurant if your cooks aren't able to handle 3 orders of nachos- nachos a dish that is in your name and supposedly your speacialty....Kinks should have been worked out within the first few weeks because the last thing you want especially now is for your customers to walk out because of the wait and not be able to even try the food. The waitress was nice and seemed embarrased by the wait herself and it was also said that a table before us also walked out because of the wait. She got the manager who was also apologetic and said that there was no excuse for the wait. So to compensate for our time there he gave us a $15.00 gift certificate to come back.Hmmm I'll have to sleep on that...

Problem: What would be an example of an positive review?

Answer: Consistently the best chip shop I have visited in the New Town and I am quite fussy about my fish and chips. I have had fish suppers, sausage suppers all the usual fare and the chips are cooked to perfection, the fish is always crispy outside but beautifully cooked inside (never been greasy) and everything else I've had tasted great. The produce doesn't sit under the lamp long, often I've had to wait 5-10 mins but it's always been worth it. Also, I've had pizza there several times and it is really good and reasonably priced, especially if you get a larger size for an extra few pounds. Proper Italian style oven baked efforts, super tasty. There is a chip shop much nearer my house, but I much prefer making the effort to go to Franco's.

Problem: What would be an example of an negative review?

Answer:
Got here sat down ordered drinks, waiter came back and there was a hair in my cup. Food selection is alright, minimal fish products. No desert all they had was ice cream and cake. Desert was also out to long so some items became hard. All I wanted was a brownie or something chocolaty. "Fresh fruit" was not fresh at all fruit was hard and not sweet. Food layout was strange you have to reach directly over food to get to the choice behind it. Buffet section is a little too close to the main casino, so if you don't smoke I advise you to sit in the back because thats all your going to smell while your eating. Small dining area gets heavy with traffic at times. Overall the food was "ok" the only reason why I will give it two stars is because, well it filled me up so I can't complain about that. Pricing is ridiculous for the quality and service. Approach this place with caution!