Just like Taylor, I just had the same experience when trying to make an appointment with this office. I was asked about my insurance before my question of whether or not they are accepting new patients was even answered. I was told November is the earliest new patient appointment and when I said I would like to move forward, the female I was speaking with, I think she said her name was Mary but she said it so quickly I can't be certain, placed me on hold. After 5 and a half minutes,I hung up. Poor potential patient experience! I am calling for help, not to have my time wasted. As an individual who works 60 hours a week, I don't have time to sit on hold, especially when you are only taking appointment calls between 8:30am and 4:30pm. If she had come back on the line to provide an update, it may have evoked a better response but when you are forced to call for an appointment and cannot make an appointment online, the staff needs to be more on top of their game.
How would this review be described in terms of sentiment?
negative