Question:
James asked Robert for a favor, but he was refused.

Who is he referring to in this sentence?
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Answer:
James

Question:
Spiderman defeated Magnito because he is a bad guy.

Who is he referring to in this sentence?
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Answer:
Magnito

Question:
UPS provides much convenience to the customers with their drop off service so they are encouraged to bring their packages in more often.

Who is they referring to in this sentence?
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Answer:
the customers

Question:
The police arrested suspected members of Anonymous because they are cracking down on hackers.

Who is they referring to in this sentence?
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Answer:
The police