Sentiment analysis: Yum yum yum!! Is there crack in their yogurt? Seriously crave it and am there at least twice a week. Only reason I gave 4 stars instead of 5 is because the last time I was there someone screwed up and didn't make cookies n cream!

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positive

Sentiment analysis: Rooms are very nice, so 2 stars. Front desk was not very helpful, they treat you like a number. The carpet in the hallway to our room was covered in plastic, made me feel like they were removing bodies from a crime scene. They just remodeled the sports book and did a bad job. It is not a comfortable place to watch a game unless you like hanging out in a cubicle. I will say the the bartenders in the sports book know how to make you feel welcome. They remember your name, are proactive and do what they can to accommodate (and sometimes console you after your horse clears from the pack and has a 16th of a mile to go and the jockey falls off the horse for no apparent reason. But I am not bitter, what makes you think I am bitter?)

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negative

Sentiment analysis: Had my eyebrows tattooed here, firstly I was messed about with appointments. Turned up for my original appointment to be told the person doing my treatment was off sick & that I wasn't told because there was no phone number for me yet I had emailed the day before to check the appointment was still okay and no one replied. I was not offered a patch test and was told on the 2nd appointment that I wouldn't need it and everything would be fine. I was NOT informed of the possible risks which is highly unprofessional and exceptionally dangerous. After having the treatment done, my eyebrows healed in 4 days (should take a full week) and after healing they are both different shapes and sizes and almost completely faded!! I do NOT recommend this salon & although the ladies who work there are lovely I don not feel that they take their work seriously, its only a matter of time before something goes really wrong.

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negative