Awesome first experience! So I walked in with no appointment and my Lens crafters glasses in hand with a broken nose pad clip. The staff member came out as soon as she heard the door chime, greeted me and asked to see the glasses. She said this is an easy fix and we can do this right away and asked me to wait in one of their many comfortable love seats throughout the store. I looked at some of their frames while waiting and was impressed with both their quality and prices. In about 7 minutes my glasses were repaired and she offered to re-fit them for me as well. I was only charged $12 that included tax and was thrilled by the care and concern displayed for what in reality was a little issue but they handled it as a major one. Genuine customer service is rare these days so I will make it a point to purchase future eyewear products from this retailer as opposed to going back to Lens Crafters! While they don't accept eye insurance she did tell me that most insurance plans will reimburse for some of the costs of their eyewear and services. That was helpful news too.
Is this review positive or negative?
Select from:
1). negative.
2). positive.
Answer:
2).