I go here from time to time, and have had very consistent experiences. First, the good: their drinks are outstanding. My personal favorite is the ginger chai, since it has just the right amount of spice. The baristas take incredible care when making drinks and it shows. Now, the not-so-good: it can take forever to get a drink. As others have noted, there's not a clear line since it's organized around a bar, so you really just have to catch the barista's eye. I'm usually able to do that fairly quickly, but even then it takes awhile to get a drink. I usually wait at least ten minutes for my drink to be ready, but this past time it took over 20 minutes to get my drink once I'd ordered it, and even then she ended up moving it in front of another drink or two because I told her that I might have to leave without it since at that point I was going to be late to a meeting. That's not so much of an issue if you're there to hang out for awhile, but it can be a problem if you are literally just stopping in to grab a drink on your way to work or something. Great coffee and location.... but just be prepared to wait (for awhile) for your drink.

positive

We bought a travelzoo voucher for this place. The food was okay, nothing special. I probably wouldn't pay full price. Service was fine. Dessert was probably the best

negative

Let me preface this by saying, it's the Verizon Store and I knew what to expect. I am still waiting for one Verizon Store to come along and surprise me one day. By actually giving me prompt service, not having 12 employees in the store and only 5 of them working, not trying to up sell you on products you don't need, and for god sakes just give you what you need in a timely manner. Not too much to ask for. This one was just like all the others; was 4th in line on their check-in, but still had to wait 23 minutes to even be talked too. In that time I saw employees standing there. The iPhone 5 products were all out of stock, not their fault but just added to the bad experience. Driving out of the parking lot I drove by an AT&T, maybe it's time I made the switch...

negative

By far one of the best comic book shops ive been to.
positive