Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
One example is below.
Q: I stayed at the Hilton Chicago for my cousins wedding. The service was impeccable. Not only was the staff attentive, they were respectful and careful not to interrupt the guests or make themselves known when serving dinner. I had the chicken wellington and it was to die for! The chicken was perfect and moist but the pastry crust was flaky and crispy. They even had Pakistani dinner options for some of the guests. The amenities were great, and after an open bar the night before, the Mimosas and brunch buffet couldn't have been better! I would love to have my wedding there.
A: positive
Rationale: Review writer likes the hotel. There are strong positive words like 'impeccable' and 'great'. Therefore it is classified as a positive review.
Q: What I thought was going to be a romantic Chicago Weekend turn out to be lackluster. The Swissotel Chicago per their website seem to tout itself as a luxury destination well much to my surprise it was not. First my reservation was messed up instead of getting "the classic room with a view" we were put in what I guess is their classic king. The view was nothing to write home about. When I called the front desk to complain about the situation I was told their was nothing they could do since the hotel was booked solid. I asked how could this happen when I got a confirmation? The clerk simply said "probably a glitch sorry is there anything else I can help you with?" At the point I hung up the phone as I knew our romantic weekend with a view was not going to happen. When we checked out I told a manager what happened and He said there was nothing we can do sorry" I expected a little more customer service from them since they think of themselves as a luxury destination.

A:
negative