TASK DEFINITION: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
PROBLEM: Just back from 5 night stay at Omni and would thoroughly recommend it. Staff bent over backwards to assist in anything, no matter how minute. Great location on magnificent mile and lots to do there both for adults and my 10yo daughter. If i had to find a fault it would be the extra charges, taxes etc for room service, bar and restaurant, but where is cheap these days? Would definitely recommend it, especially for families.

SOLUTION: positive

PROBLEM: Didn't get the room we were promised. Kind of room we had reserved (2 queens) "wasn't available. they then squeezed 3 adult ladies into 2 singles and a blow-up bed. Had to pile furniture on top of tables to get it in! Very unsatisfactory!! Will not return, will not recommend. Will tell people going to Chicago to NOT stay in your hotel. When I next visit Paris nextspring, I intend to stop at your world headquarters to tell them what I think of the Chicago facility.

SOLUTION: negative

PROBLEM: My stay at the Omni Chicago Hotel was wonderful! I had a last minute business trip, in downtown Chicago, and this is the first place I looked at. I looked at the pictures they show online of the rooms, and the facility itself, and I simply fell in love with the place. The indoor pool, outdoor sun decks, massages, this place really has all you could possibly need, whether you're on vacation, or needing a little stress relieved from a busy week. I mean they even have high speed wireless internet! I would definitely recommend the Omni Chicago Hotel, if you want a great place to stay near Downtown Chicago!

SOLUTION:
positive