What is the sentiment of the following review?
I wasn't sure how to rate this place, and I'm not sure I feel good about giving it 3 stars. It's very nice, extremely comfortable, and reasonably priced considering the plush factor. Here's what gets me. We booked several suites back in February (for an August stay), as well as a dinner for 17 at one of the Mandalay's restaurants--not to mention that we all love to gamble, and probably stood to drop some cash at the tables. So, while we weren't a group of high rollers or anything, our group stood to spend a pretty decent amount. I would have expected average service at a minimum as a result. Didn't turn out that way. We were not given the types of rooms we reserved, nor in the locations we were promised, because "other guests extended their stays." Excuse me? What's the point of a reservation then? Because of this, we needed a rollaway bed. And they had the nerve to try to charge us $20 for it. The front desk staff was basically unwilling to deliver on the promises made to us. To their credit, the managers we spoke to did what they could, and put us in rooms that, while not what we reserved, were acceptable, and they knocked some dollars off the bill for our troubles. So, while I liked THEhotel, and had a great time with my friends in Vegas, I'm not sure I'd recommend it. But, 3 stars nonetheless. 4 stars for the hotel itself, 2 stars for the service (and this rating was saved by the managers) = 3 stars overall. UPDATE: Just learned that THEHotel is now refusing to honor the rate reduction they promised to us for their inability to provide us with the rooms we reserved. Rating reduced to one star. Your experience with a hotel should end once you check out; instead, my friends are having to battle with the incompetent staff two weeks after the fact to avoid getting stuck with a significantly larger-than-promised bill. I've had better service at a Hampton Inn. 2/25/08: The saga finally ended last week, when my friend was finally refunded. Take note, folks--6 months from start to finish.
negative