My kids love this place, me not so much. Tonight I finally said no more. Everytime we go the service is lacking. Tonight was especially poor. It took 20 minutes to get our drinks, and the waiter admitted he forgot to get them. A couple that arrived 10 minutes after us got their food at least 10 minutes before us. We were told they were busy. We arrived at 6:45 and left at 8:00 for average fries and drinks. Also, we asked if kids eat free and were told yes. My wife ordered the special, but they neglected to tell us if you get the special you don't get the kids free meal. Considering we asked they should've mentioned that. They did knock off 2.75 for it being so late. It was a miserable experience and lesson learned. If you really are craving Johnny Rockets go to Arrowhead or Tempe-much better service. The plates were so small you couldn't even put ketchup on them for your fries.
How would this review be described in terms of sentiment?
negative