Me and my boyfriend shop here all of the time. Usually have great customer service except today...our cashier Katina was very nice..deserves recignition...there was another lady on the other hand who was very rude to us. We had purchased 2 12 packs of Pabst beer, which are usually on sale for $6.99. There was a sign posted which said $6.99..they rang up regular price. The rude lady stated that she would not change it because the sign was wrong and should have been taken down. (She saId this very rudely) Ummm excuse me...we believe people should honor the price that's up..it was their mistake not ours. The cashier Katina was sweet enough to call the manager up to refund us the difference.
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negative

Phenomenal! Great experience today at Postino. I had been wanting to try the bruschetta here after hearing rave reviews from many of my friends and it did not disappoint. Met my sister and mom here for an antipasti lunch and everything was delicious. We were seated at a table in the middle of the restaurant. Water was served pretty much the moment we sat down which was great. Everyone working here seemed to be very happy and upbeat. We started off with one waitress who took our wine order and gave us some nice suggestions. I think she must have been transitioning shifts because another gentleman (presumably a manager) came out and took our food order. A few minutes later another waitress introduced herself and said she was taking over but even through all of that transition, wine was promptly served, food came out quickly and it all went smoothly. Waitress number three was with us the rest of the time and she was really nice and attentive. For $14 you get a choice of four bruschetta's. We chose the apple and brie with fig, artichoke spread, fontina with bacon and tomato and salami with pesto. All were very good. The apple and brie with fig is very sweet so I liked saving that one for the end. We also order the soft pretzels with chorizo and white cheddar, it came out served with a variety of pickles, nuts and mustard and was delish! I am a girl who likes a combination of textures so this was very appealing. Everything was great. Atmosphere was relaxing for the lunch hour. Service was great. $5 wine from 11am-5pm. I spotted someone noshing on a salted caramel sundae before leaving and I felt quite sad that I did not indulge in one of those. It gives me an excuse to come back. I will be back!
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positive

Went in for a couple drinks and food. It was so slow that I actually asked one of the employees if they were closing. With that being said, drinks came out pretty fast but that was it... waited about 15 minutes for the bartender to take our order which we cashed out and moved on to another place to eat. There were more employees in the restaurant than guests, and ironically there were a couple of them enjoying a meal, at a table in the Dining room, in front of customers who couldn't even order an appetizer in a reasonable time. No management present that we could see. Seems like a place that has given up.
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negative

When we got there at noon and the parking lot was pretty much empty, we should have known this wasn't going to be a good experience. Our waiter was extremely irritating and bothersome while waiting for us to decide what to order. I guess because they weren't busy, he had nothing better to do but to hassle us. My friend and I both ordered the French dip. It arrived about 5 mins later - which was a surprise. I took off the top of the bun to remove some of the beef and the meat was freezing cold - practically had ice crystals on it. We sent them back and were told they would make new ones and a man, that I assume was the manager, came by and apologized. About another 5 mins went by and the waiter brought new French dips. This time they were barely warm - I have NEVER been served a COLD French Dip. The waiter and the manager came by and asked if it was better. I told them "not really" but just nevermind. The constant interruptions were really getting on our nerves and by this point, we just wanted to be left alone. The waiter came back again and said the "chef" said it was barely warm because if he warmed it any longer the beef would be well done. I told him I WANTED it well done but just nevermind - it was fine. again - I was tired of talking about it. Then one of them came by AGAIN and said next time I order the French Dip, just to let them know I wanted it well done. I wanted to say - "there won't be a next time!!!!!" I also think they should tell people up front when they order the French Dip, "the chef likes to leave the beef raw and freezing cold - is that ok? or would I prefer it actually warm and cooked?" The only good part of the lunch was that they cut the bill 50%. My friend and I agreed that we won't be going back there!
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negative