Problem: What would be an example of an negative review?

Answer: We arrived around 10pm after a long drive, checked in, but I alone lugged all of the bags to the room, while my girlfriend ran an errand, only to find it messed up and not clean. The bed was all torn up, towels all over the floor, trash in the trash cans, iron out, completely disheveled. So I called and was told to return to registration for a new room, meaning that I had to lug the bags all the way back to the registration desk. I was given a new room alright, but no apology, nothing. In fact, both the worker on the phone and the registration clerk acted like this was a perfectly normal situation. Too tired to jump to a different hotel tonight, but we cancelled our remaining days and moved to a different hotel in the morning--even paying extra for an early check-in. This was my first and last stay at SouthPoint, and I refrained from gambling or spending any additional $$ in the restaurants. I don't know about you, but it feels really gross to walk into someone else's unclean hotel room when you are expecting a nice clean squared away typical hotel experience.

Problem: What would be an example of an positive review?

Answer: Not sure about the 'location' as this was a bit off the tourist attractions. The place was nicely-decorated and charming. VERY good french onion soup!! 1 of the best I've had... definitely order that. They have house wine - $11 for half a bottle, and $20 for the full bottle. We had the red and it was surprisingly good (it's light and smooth). Fillet Mignon was done the way we asked it to be - medium rare. The duck was cooked really well - and it's a generous portion of 2 duck legs. Good to share. I will miss the onion soup here!

Problem: What would be an example of an negative review?

Answer:
This store has cleaned up a lot since the last time I was here. I have been trying really hard to stay away from Walmarts, and going here today reminded me why. They rearranged some of the store to make more sense. The pet food is near the people food and it seems the toy area has increased in size. Over all the store seems cleaner and brighter, which is nice. The non existence customer service is still rampant though as it is with most Walmart locations. I looked for something online, the site said it was in stock here. It was not on the shelve, so I went to the site to store area and it was deserted. I wondered off to the electronics area since it was the only place with workers and computers. I asked someone there to see if it was in stock but they refused to help me. They pointed to some other worker who was walking away and told me to chase her down. I followed her all the way to the break room area but just couldn't catch her in time. That's when I realized how silly that all seemed. Chasing someone down for help. I shouldn't have to chase anyone down when I have a real live person right in front of me whom I'm already talking to. Just help me instead of passing the buck. I guess I needed a reminder of why I've been avoiding this store.