I stayed over the weekend and ended up leaving a bag in the room. Called lost and found as soon as i got back home. They sent someone up to the room to look and they called back and said they found it. Needless to say i was extremely happy to hear the news! I get a call back a couple hours later and the lost and found tells me that they have LOST MY BAG! Somewhere between the housekeeper finding my bag and it making it down to lost and found it was lost! Im sure the cash i had in a envelope and expensive camera i had in there had something to do with it not making it down ... I received a call saying that they made a mistake and never found my bag in the first place - im sure to avoid paying a claim!!! All they offered me was a complementary gift if i ever came back which was a slap in the face! I would be weary of going to this hotel because of their security issues! Oh and they had the room number to go and check, so how do you go to a particular room, find the missing bag and then say that they made a mistake??? That doesn't make sense!
Choose: was this review given positively or negatively?
pick from the following.
-- negative.
-- positive.
negative