Sentiment analysis: I wonder if poor service goes with "hotel guest" and/or "American". I have been waiting close to 30 minutes now for a soup to go and my check. The beginning of my meal was perfectly average- mediocre food and service. It's the after meal wait I am stunned by. With 4 other tables, it is far from busy. Side note- as I'm reviewing my soup came- in a bowl for here as they "don't do to go". Well worth the wait

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negative

Sentiment analysis: I'm truly surprised I'm even giving these people two stars... Upon being seated our waitress came and asked for our drink order. She promptly brought back our kids' drinks and forgot our waters and drinks. It took ten minutes to get two waters and a beer. Five minutes after that she took our order. FOURTY-FIVE minutes later we got our food. We have already been here for an hour. Why on earth could it possibly take this long for 4 burgers and fries? None of our drinks were refilled. Ever. The manager brought us our food and my husband asked him to bring a new drink and refill our sons drink, I also asked him for the two sides of honey mustard we were missing. He proceeded to tell me we were asking for to much. Sorry sir, but if my waitress ever came by I'd ask her instead. Waited Almost ten minutes for honey mustard, which was brought by two members of the kitchen staff... Not sure what that was all about. My burger was sooooo greasy that within two minutes the bun was a soggy disaster. The burger was falling apart faster than I could eat it, and the bun had turned completely to mush. Fries and especially their honey mustard, great as always. So I guess the two stars are for the honey mustard if I'm being honest. We sat there as our two year olds who had finally had enough started getting antsy and knocking everything to the floor. It was probably 15 minutes before we were actually done eating before we saw our server again, in which she dropped off the check and walked off. Had to hunt her down to actually get her to run the card so we could leave. Awful awful customer service. And they either need to get more hardcore buns or cut WAY back on the grease so avoid the soggy disaster that is served to you. My advice red robin? Fire everyone at this location and start over. Your staff is destroying this restaurant.

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negative

Sentiment analysis: Our foursome was looking forward to trying this place based on the reviews. We came in at 4:00 looking for a late lunch early dinner and were disappointed to learn that they only serve "brunch" on Saturdays and Sundays. Dinner doesn't start until 5:30. Who wants pancakes at 4:00. :(. With our work schedules being m-f we will sadly never get to try them for lunch. We will try again for dinner sometime.

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negative