Dr. Lam & Chris are absolutely fantastic, and I definitely will continue to use Eye Care North and recommend them to others. The facility is new, bright, and most importantly feels very clean and has modern technology. Dr. Lam was so nice and never made me feel like I was taking (and failing) an exam. She explained everything and I feel very confident in her ability to spot and diagnose problems. Chris was also very nice, taking the time to help me pick out frames and made great suggestions based on things I liked. I love that I can schedule my appointment online and fill out my patient form ahead of time, making the process to go in and get out very efficient. Chris also made sure I knew what my coverage was for the exam based on my insurance ahead of time, which I appreciated very much. When I went back in to pick up my glasses, they greeted me by name and were so friendly and helpful, and even included a little treat. Eye Care North definitely defines what great customer service is. The only thing that I had a hard time with was understanding the cost of my glasses, and I'm sure this is half due to insurance companies being hard to understand. VSP states typical co-pays on their website for all the different "add ons" like polarized, polymer, UV protection, etc. but Eye Care North groups it all together into various packages that include "free UV protection, scratch resistance, etc.". I ended up being really confused on what I needed and why it all ended up costing so much, which is partly due to my own lack of research but also partly due to the fact that Eye Care North groups it all together into lens packages without a breakdown. So I recommend people new to needing glasses to do some research ahead of time on what you really need and then come in prepared to be shocked at how much lenses cost even with insurance :)
Is this review positive or negative?
positive