I booked a room block at this hotel for my wedding party. The reason I chose this hotel was because it looked modern and fresh and everyone was very friendly right from the beginning...it was very close to my venue and they offered us a shuttle service to and from the reception site, in addition to this we were sold on the bar/lounge- they told us as long as we were buying drinks at the bar they would keep it open til 2am- we had planned to lounge and drink with the family at the hotel after our reception, they also offered us the jacuzzi suite complimentary. When we arrived they had none of our reservations saved in the computer. Which made our experience frustrating from the beginning. They also were very rude about providing two rooms next to each other for a member of our party. Once we finally got checked in, we were told that the bar/lounge/restaurant was closed- at 5pm. We kindly mentioned to the staff that we had been assured the bar would be available for us, but no one cared and everyone was completely unapologetic. Shuttle service worked out well. So, we all came back at the end of the night, brought our own cooler of beverages and sat outside near the pool to relax/unwind/mingle- we were promptly yelled at by the night manager being told this was inappropriate- because we were too "loud" (there were only about 10 of us). We asked if we could move into the lounge and drink our own beverages, and after much reluctance and plenty of rudeness he let us in there, but told us he needed to shut us down at 1am which we were ok with, but he stuck his head in the room every 15min to make sure we were behaving and gave us dirty looks. My husband attempted to reason with him at the end of the night but the manager didn't care, he just kept saying "have a good night" and "we hope you come back next year for your anniversary"... Really?! Not one apology for the inconvenience, etc. The jacuzzi suite was nice enough, but when we checked out they attempted to charge us for it even though that was not the agreement. Rudely they did agreed not to charge us. Overall- we were extremely dissatisfied with the customer service and communication in this establishment. Nearly NONE of the things we were promised worked out, and no one cared. I know this is usually a business-stay type place, but we had been assured this would work out. Big Bummer.

negative

My wife and I have been to the Mellow Mushroom twice. The first time we walked out due to not receiving any service after being seated for 15 minutes. So, last night we decided to give them a second chance. It appeared that the Mushroom must be a popular place, as it was pretty crowded for a Thursday evening and it was just about an hour after happy hour. So, our expectations began to rise a bit. We had the garlic and cheese pretzels first. I have seen some reviews that raved about the pretzels, but ours were bland, couldn't even taste any garlic...and they were tough, which I thought was kind of strange for a pretzel. We both ordered the Chicken and Cheese hoagie, which wasn't bad, but wasn't great either, very mediocre. I do have to give our waitress credit for being attentive even though she was busy. So, I would give the service a step above average. The reason for that was that the bus boy came by to clear dishes that were no longer being used with a tub. Seriously??? I have never seen wait staff walk around clearing a table that was still seated with a dish tub that would normally stay in the kitchen area. Just left a bad taste in my experience here. I don't think we will be returning. Oh yeah, 6-7 dollars for a bottle of beer? Yes, there is quite a selection, but sorry, I wont pay that for 12 oz bottle of beer, unless it is something a bit more upscale.

negative

Next to impossible to find help in here. Walked around the entire store twice to find someone to answer a question I had, and saw nobody, except for the cashier who was busy with a decent-sized line.

negative

Guess all I can do is agree with most of the reviews already posted. Not too much to say about a gas station without a store attached. With your Costco membership it is always the cheapest gas in town. It's probably worth it to buy a Costco membership just for the gas prices ($50/yr). If you go there in the morning, afternoon, or on the weekend there is going to be a huge line. I don't remember the last time I just drove up to a Costco Fuel Station anywhere. Bring a book or play angry birds on your phone. Worth the wait. If you're still unhappy, just walk into Costco and get a $1.50 hot dog. There's not a lot that won't fix.
positive