Had a gift certificate that my sister won during a Charlotte event. Gift certificates are like money but I still wasn't allowed to use a coupon with it (which also came from the event). No big deal, moving on. I still wanted to use the gift certificate but it was not easy nor fun to use because the real kicker was the service. Maybe I hit the store on an off day, I don't know. There was no real welcome when I came in with my friend looking for something for my wedding. Finally someone started to help me and she was pretty nice and actually was turning around my first impression. However, another lady showed up some time later and, though I didn't interact with her directly until I was checking out, her attitude towards us was not welcoming nor helpful at all. My friend and I both were disappointed and felt uncomfortable from the overall experience. They also did not have much selection in my size which was annoying because the main reason I wanted to visit was because they advertise a wide range of sizes. Even though it was annoying to me that the selection was lacking, I was told they had recently had a sale so I guess that's not something I can get too picky about. Parking is a little touchy, since it's in a small shopping area outside of South Park Mall, but we got lucky and got a close space. Overall, I don't think the coupon I still have is worth revisiting this store.
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negative

OH MY GOD. I completely understand how employees want to go home and not have people walking in when they are closing; but one day my mom and my siblings came to this location maybe 2-3 hours before closing time so we thought we were okay. NO. The waitress barely had that many people to wait on and it took her a million decades to get us anything whether it be drinks or food. You almost did not want to ask for anything just because we wanted to get the hell out of there ASAP. We already knew what we wanted for a good 30 minutes before she came back and took our order. Then we got our order maybe another hour to an hour and a half later! SWEET. By that time my mom being the feisty little Filipino lady that she is was absolutely livid and was complaining about when we would get our food. I don't rush people yes i am irritated and hungry but i will not rush you or get loud. God only knows what they could do to my food behind closed doors. So after staying at this location for 2 hours or so because of the long wait for everything i am slightly scared to go back to any chilis but i love their strawberry lemonade so its hard to refuse based on one girls performance or lack of. As i finish my review on their not good food quality and piss poor service i cannot help but notice another girl had the same issue in june and i almost wonder if we had the same female who had waited on us and literally waited before taking our orders and giving us anything. If i went to this location which i highly doubt we will, i hope to god she is or was fired because if you cannot handle a couple tables and are no where to be found majority of the time something is just not right about that. I am sorry. This is Arizona honey work laws suck here and if you aren't a decent worker you should not have a job unless you are being a brown noser with the managers and that's the only reason you are there is one of the many reasons i hate hate HATE Arizona work laws with a passion. But that is a whole other story.
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negative

Yuck. Just yuck. The meat in my carne asada torta looked and tasted re-heated. Everything but the chips and salsa were flavorless.
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negative

Terrible service, cold food, nothing compared to Bachi Burger. Sweet potato fries are cold and soggy, and the manly burger tasted like it was sitting out for 20min before they brought it out. The only reason this place gets one star is because they have decent beer.
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negative