Q: Had lunch today...food was just ok, the hostess was crying at the hostess stand, serves was very slow...ordered chicken fajitas the presentation was awful no plate was supplied, guacamole was 99c extra...very poor over all. Not somewhere i would recommend.

A: negative

Q: They took my order wrong. The signature dish is a Little too oily for a Chinese. The set menu is fairly good.

A: positive

Q: Unfriendly little place. Big sign on the door --- check backpacks and large purses. I can get with that --- I understand that they need security. So I walked up to the counter and asked for a tab for my purse. No tab system --- was told to just leave it on the counter! I couldn't believe it! My purse had money and my passport in it! They're so worried about stuff being ripped off from their store --- but they appear not to be worried at all about handling their client's important items. I had to insist the guy put it behind the desk! Following that, we found the clerk who helped us to be the epitome of bored and blase We're from out of state --- used to friendly (and secure) treatment from Daniel Smith Art Supply in Seattle. These folks need to take some customer service classes there --- and while they're at it, maybe they could turn the lights up --- we went in at about nine am and the store was gloomy and dark. The only reason I'm giving this a two star is because we actually did find what we wanted. The supplies seem fine --- but the clerks need to go to a customer service training course.

A: negative

Q: *Housekeeping department needs big improvement * As a local, I actually would give their casino five stars. Great atmosphere, two Starbucks, food court, and movie theater, all in all its a great place to hang out. But this review is merely for their rooms. I've stayed at Red Rock three times in this few years. The first time when I checked in around midnight, the room was dirty and looked like housekeeper left in the middle of the cleaning. How can you not have the room ready at midnight? it's not like I did early checkin. The second and third time when I stayed at Red Rock, the rooms were ready but only looked clean on the surface. There was dust everywhere, on the mirror, tables, and bathroom. The sheet gave me rashes. It just seems like their Housekeeping department doesn't have a schedule of full cleaning, they just come in make your bed, pick-up trash and leave. It doesn't look like a professional cleaning service at all. I will still come to play at Red Rock Casino but will not give their rooms another chance. Stay at JW Marriott if you are looking for a better hotel room in Summerlin.

A:
negative