Problem: Hugo's is my absolute favorite restaurant! It's classic, old-school, fine-dining at accessible prices. The whole restaurant is very dark and romantic, with ladies being given a rose upon entrance (they put the roses at your table, and then wrap them for you to take when you leave). Larger parties have multiple teams of servers helping them, and a competant sommalier makes rounds, helping guests select the perfect wine pairings. Every entree comes with the signature Hugo's salad -- where they literally bring a salad bar to your table and make each salad to the specific diner's request. You can load up on pine nuts, artichokes, hearts of palm, shrimp, hard-boiled egg, parmesan cheese, anchovies, etc. -- it's all up to the diner. After the salad course, delicious sorbet is served in mini cones as a delightful palate-cleanser. Then the sumtious main course never disappoints - I'm a big fan of the Hugo Chicken - it's well-priced and yummy! Every dinner is topped off with a selection of fruits dipped in chocolate and served with real whipped cream. In addition, you can select a tasty treat from the dessert tray, or pick on of their specialty flambe desserts. This time we opted for the flambe route - choosing the Bananas Foster. BEST. BANANAS. EVER! The staff is so lovely - they really know the meaning of customer service. You leave Hugo's full, happy, satisfied, and with a lovely rose. You also get to take some amazing pictures in Downtown Las Vegas -- it's a seedy place, but those lights make for some killer photo ops. Also, if you're feeling seedy, you can stick around the Four Queens Hotel for some $5 blackjack on a Saturday night. I had lost $100 on the Strip, made it back and then some Downtown. Honestly, I've gone to other high-end restaurants and didn't leave nearly as satisfied as I did leaving Hugo's -- which is why I've been back again and again. Don't be fooled by the big names - Hugo's is the place to be!
How would this review be described?
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A: positive

Problem: Never had a problem before with any rent a car places in Vegas but this trip with thrifty was real bad. 1 hr wait as 1 agent try's to help a line 50 deep. Then we all have to listen to this one agent try and sell insurance Causing the line to back up more. Never again Thrifty. Please avoid these people readers. Do not say I did not warn you. As we left vegas I see they had the same problem. Shame on you thrifty.
How would this review be described?
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A: negative

Problem: Was very surprised to walk in on a Saturday night to find it not very crowded & this was after a big event at Salt River Fields. We had a table of 7 people and our service was extremely slow. My wings were good as usual, however the onion rings were cold (like they were sitting out waiting for the wings to be done). Another person in our party had to have their boneless wings returned because they came out cold also. The manager did come out to replace the boneless wings & apologize for the problem. But our service there just fell flat. We all wished we had decided to go to Buffalo Wild Wings which is right across the street. I will probably give this Hooters another chance in the future, but if the service is the same it will definitely be the last time I go.
How would this review be described?
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A: negative

Problem: GLASGOW STORE: I have bought various pieces from FH. When I was left, 1 of the 3, 1ct diamonds from my late Mothers ring, FH was the obvious place to go to get a quote to make a ring! The diamond was in a zip lock bag beside pearl earrings and a pearl & diamond pendant. I also took in a large diamond ring and a diamond bangle that was made there that needed to be fixed for the second time! I showed the asst the earrings and pendant to ask if they were real and then they were put back in the box. We discussed the design of the ring and over an hour later I was getting ready to leave. I asked the asst to put the stone back into a zip lock bag? Don't know what happened to the one that I brought the stone in and I did wonder but I didn't think to ask! She left the small table and went up to the main desk to get a bag! On her return she handed me the ring and the box which I presumed held the earrings, pendant & diamond. When I got home I removed the ring and box from my bag only to find the diamond missing! I phoned the shop and spoke with the asst, who confirmed she put the stone in the box! I then asked for a copy of the cctv as a process of elimination! 4 days later I had not heard from any management so I phoned the shop and the Manager knew nothing about it! On receiving the cctv it showed 6 mins of over an hours visit! So, I went to the police, who also requested the full cctv image to be sent to me. Again, it only showed her handing me the box & ring! Nobody was disputing that, it was what was in the box and it showing her going up the main desk which she denied doing to the extremely dismissive regional manager! The Police are now saying she admitted going up to the desk but only with the earrings?? Why the earrings? They were put back In the box within the first 5 mins and never mentioned again! This was a good 50 mins later! There are lots of things that don't add up and the regional manager is refusing to answer my questions. The cctv is now gone, if they had only sent the full recording this horrendous episode could have been done weeks ago. Now I am left broken hearted losing my Mums diamond and I've lots of unanswered questions! Everyone who has heard all the facts, including the police think, something doesn't add up but the Management will not address any of my questions! I can't even get a senior managements email address to convey my side of events which clearly do not match the assistants! As said, if I had got the full cctv footage as requested when I first noticed the diamond missing, I would not be in this position!! My complaint has not been taken seriously and the regional Managers offensive and curt manner is an absolute disgrace! I can't even enjoy my existing jewellery because it reminds me of this horrific devastating experience!!! Bernstones Argyll arcade, Glasgow. Branch Visited 6,000 Goods purchased & cost Quality of service
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A:
negative