TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello.
agent: Hello, how can I assist you for the day?
customer: Please change my existing reservation due to some health issues?
agent: Sure, I am here to help you. May, I know your good name?
customer: Sure, I am Kenneth Hernandez.
agent: Sorry, we found no reservation on your given name.
customer: Ok, not an issue. Thank you for your information.
agent: Thank you for reaching us.

SOLUTION: no_reservation

PROBLEM: customer: Hi. I am Daniel Moore.
agent: Hello, how can I help you?
customer: I want to attend a political meeting at Charlotte. Can you help me in my reservation?
agent: Sure, I will help you.
customer: Thank you.
agent: Please provide me your travelling dates?
customer: I Will start my journey on 06/14. I will return back on 06/16.
agent: Kindly mention me your airport codes?
customer: My source airport code is New York, NY - JFK. My destination airport code is Charlotte, NC - CLT.
agent: Do you have any specifications?
customer: I need a layover in my journey. I can pay up to 1000.
agent: Please wait a minute.
customer: Sure.
agent: Thanks for waiting, sorry to inform you that there are no flights with your specifications.
customer: Not an issue. Thank you for your kind information.
agent: Thank you for reaching us.

SOLUTION: no_flight

PROBLEM: customer: Hello.
agent: Hello, how may I aid you?
customer: I am Kevin Parker, I need to book a flight ticket from TX-DFW to CO-DEN.
agent: Sure, may I know your travelling dates?
customer: I want to fly on 09/21 to meet my cousin and return on 09/23.
agent: Do you need any stopover in between your journey?
customer: I need a stop over in between the journey.
agent: We found a flight with number 1004 and Spirit as airlin. The cost of the ticket is 200.
customer: You can proceed with booking.
agent: Your ticket is booked.
customer: Thank you for your help.
agent: Thanks for reaching us.

SOLUTION:
book