Sentiment analysis: We stayed there for a week in October. The room was clean and I have no complaints with that however the first night the "pool party" that woke us up in the middle of the night was not fun!. We stayed on the top floor/pool side since we were told it was a quiet side. Um ya....NOT. The pools are wonderful but for some reason the temp of the hotubs at night varied to the extreme of barely lukewarm to "so hot your skin would melt off". We dined at both enFuego and Loggia Lounge. The staff were wonderful and the food was excellent. The nachos and the margaritta pizza at Loggia Lounge were to die for!!! We did encounter an issue with enFuego as we used an entertainment coupon and there was an automatic 30% tip added and it was only my husband and I and there was nobody else in the place. When we inquired about it (nothig stated on the coupon) we were told it was an automatic charge as per the manager. Long story short, my husband had to speak to the front desk manager and finally it was removed and they took our info and told us they'd be getting back to us via email from the hotel manager regarding the hassle(we are long time customers). That was back in October 2012 and now it's the end of April 2013 and we have heard nothing. Next time we are visiting AZ we'll find another hotel.
+++++++++
negative

Sentiment analysis: Parking not very welcoming to large RV's, and don't park next door at the convenience station they charge to park. Staff seemed confused on how to handle special requests, choosing instead to argue with a customer in-front of me and behind me.
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negative

Sentiment analysis: Excellent customer service. They even have signings and events.
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positive