Problem: Loved this restaurant and our waiters. We sat on the swing seats until my husband couldn't balance his drooling face with gravity, then moved to chairs at the same table. Duck tacos were amazing, and I've never had anything like the grilled cheese risotto (two fried risotto patties acting as the bread to a goat cheese sandwich...mmmm...). Also the best saganaki (greek flaming cheese) I've ever had, covered in uzo instead of the traditional brandy. Om nom nom. A few stairs to get down to the restaurant, but even as a disabled person who finds stairs difficult, totally worth every step.
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A: positive

Problem: I always stay at Aria when I am in Vegas... Clean, well-decorated, modern rooms with really comfortable beds. Nice and rarely crowded gym. Great spa (recently had the best massage of my life with Pablo). Clean and good service throughout. My favorite part though is that it is busy enough to seem 'alive' but WITHOUT the insane touristy crowd as at Bellagio.
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A: positive

Problem: Dr Eichenlaub's office was to put through several referrals for specialists following my 1/3/12 appointment with him. Two weeks later, referrals had not been submitted. I made another app w/dr Eichenlaub for 1/17 to follow up on the same referrals that evidently had not ever been submitted. At this second appointment I was assured the referrals would be submitted. Waited again, referrals never submitted per my insurance company. After several calls to follow up on the referrals, the nurse finally told me she missed the referrals because the doctor had not noted them on the super bill and that only one referral had been submitted. She said she would refer it to her supervisor Carrie. Carrie never returned my call, so I escalated my issue to COO Larry Preston, Mr. Preston returned my call and was less than helpful. During the conversation I asked if I could interrupt him to give him one more important detail and he said "no you cannot. I listened to you, now you can listen to me." (I wanted him to know that the nurse had told me the referrals had not been put through). He continued on at some length to tell me that HPN was at fault here. That they could not control HPN's response to requests for referrals, that there many rules and protocols to follow, etc., etc. When he finished, I shared this additional information with him that I had been told the referrals had never been submitted. He responded that referrals had been put in, but would not tell me which ones. He again stated they could only do so much, HPN processing was at fault. I told him I needed to get to the bottom of who it was that had failed me on obtaining the medical care I needed. His response was that he basically did not want to rehash the issue again and he would not tell me which referrals had been submitted. I reminded him that I had been told that only one referral had been submitted, the others had been overlooked by his staff. I told him I felt is response was not adequate; his response was that "I should take some medical classes and he would be happy to refer me to some online classes." We ended the conversation there, however I did ask for copies of my medical records and asked if the submission of referrals would be noted there. He told me no. Of course he told me no, because they had never been submitted. Bottom line, if the COO, Larry Preston, of this company is so unresponsive and unwilling to work to resolve an issue, but rather blames another party, in this case the insurance company, you can expect the rest of the staff that he manages respond the same way......which they did. Very poor medical care and very poor customer service. I will be filing a complaint with the Nevada Board of Medicine and of course changing doctors. Would NOT recommend this medical group.
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A: negative

Problem: Some of the best mediterranean and middle eastern I have ever had! Owner is friendly and takes pride in his food.
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A:
positive