Choose your answer: is the following review positive or negative?

Let me just begin by saying I travel frequently and rent cars on a regular basis. With that being said, I will NEVER rent from this company again. Not only does it require a second shuttle bus to get you to their facilities but once I got there, it took over an hour for me to get my car and drive off of their lot. All total I stood (or sat) in three lines. 1 - the initial line where the paperwork was filled out for my existing reservation (the desk was painfully understaffed for this process. Come on people, these were all people who made reservations. The volume should not have been a surprise!!), 2 - the outside line to then be assigned a car and 3 - (and possibly most frustratingly) the line to actually drive the car off of the lot!!! Every car was inspected by the booth attendant with a full walk around visual inspection before the car could drive off the lot. NO OTHER car rental agency does this. It was PAINFULLY slow. There were approximately 10 cars lined up during this final phase. I've never seen such an amazingly inefficient rental agency. To add insult to injury, the return process took nearly as long. When I spoke to the employees about it, their responses were along the lines of, "we know. Talk to corporate". This rental agency has LOTS to learn from the other rental companies. In the meantime, they've lost my business for good.

Choose from: [i] negative [ii] positive
[i]