As regular readers of my reviews both on here and my blog can tell you, there is nothing more that I hate than bad service. Tonight, I visited this location as I have on many Mondays. For the football season, they have had a 2 for 1 large 2 topping pizza special. This is week 14 and I have been here for about half of the Mondays. I have the same routine...we pick up our daughter from the bus stop and head to Grimaldi's. Today, the server stated he did not know about the special and that he does not usually work on Monday. I thought that was a bit strange, but just attributed that lack of knowledge about a special that has been in place for 3 1/2 months, was just poor communication. He was friendly enough and said he would check with the manager. No matter, I had called an hour before and made sure they were still running the special. Soon a young blond woman approached the table and asked if we had a question. We stated that we asked the server about the special and he didn't know about it. She said that it was not available until 5:00. I asked if we would be able to get it because we have many other times before and did not know about the time restriction. She said that they should not have honored it in the past and did not offer to honor it this time. It was 4:15 and we were told that it was going to be 30 minutes wait for them to stoke the oven, which we were willing to wait for. We always order the same thing, a large salad, 2 large pizzas, 3 drinks and whatever cheesecake sounds good that day. She was willing to let that business walk out the door, plus many other future visits over what...15 min? It must be nice that business is so great that someone is willing to throw away business, not to mention tips for their servers. I have been here at least 15-20 times and have sung their praises to many. It ends now. There are many other places to go. Anyone need suggestions for other pizza joints, e-mail me.
Is this review positive or negative?
Possible answers:
(I) negative.
(II) positive.
Answer:
(I)