Our flight was canceled because the airline failed in replacing the pilot. The pilot who was supposed to fill in to fly our flight refused to do so. It shows how poorly the airline manages the resource. The pilots must be pushed to work to their limit so that they cannot take another flight. Also they canceled the flight after they delayed it for 2 and half hours. When we were handled for an over-night accommodation, there was only a person at the ticket counter to re-book our flights and accommodations. They eventually added more people to help the process, but it took a looooooooooooooong time for us to get out of the airport. Then we were sent to a cheap and uncomfortable motel. The next morning, we found we had been re-booked to the same canceled flight of the previous day. I don't know how their computer system allows the employee to be able to do something like it. We were told there was a good chance to get on to the next morning flight. We went back to the airport only to find it was not true. Then they re-booked us to different flights, which we found out for ourselves. Finally they sent us to United and everything started to work out. I added a star because I try to think positively that we had a few extra hours to see more in LV after we went through all of this incident.
Is this review positive or negative?
Select from:
(I) negative
(II) positive
Answer:
(I)