Problem: Write a negative yelp review.
A: Customer service is non existent! We were there to try their smoothies and salads which judging by their prices we were going to spend some dough (I have to agree they are overpriced). The person in front of us had an inactive loyalty card? Let me reiterate this was NOT a payment card so there really was no emergency. We waited and waited and waited and not ONE of the many workers (many who were just standing there watching) had the foresight to just take our order and then have us pay when they were done dealing with the travesty of an INACTIVE LOYALTY CARD!!!! Ahhhh!!!! ..... We finally decided to just walk out.

Problem: Write a negative yelp review.
A: Bad Attitude - Well, that about sums it up. I moved out to the north valley in July of last year and thus far have spent $1900 at this shop. On two occasions I have had to deal with attitude from one of the bike mechanics there - big guy with the beard. I took my road bike in today to ask a question and the condescending mechanic only made fun of how old my bike is - yep, it's a vintage 2003 model. Not the best bike in the world but it has been a great ride for 11 years. He also felt compelled to tell me "you really need a new bike but don't worry it won't make you any faster". Here's the kicker, I did a race last weekend and decided I was going to upgrade before my next one in September. Sorry Bicycle Vibe, I'll be taking the $4K I have for my new purchase elsewhere. Why do people have to talk down to others? Did that really make him feel better? Not only did he have a chance to make a great sell and win a customer, he had a chance to be nice to another human being. Does it really matter how old your bike is? It would be so cool to have a nice bike shop here up north, without the attitude.

Problem: Write a positive yelp review.
A:
Excellent Italian offerings, and original seafood ideas, including scallops to die for, fantastic white wine accompaniments, generous and gracious service. A real find, especially upstairs if the band is too loud for you.