I couldn't agree more with everone elses comments below. My experience started off good in 2012 when I went in for a Clear Correct Consultation. But when I went back to actually start my treatment I had a new orthodontist already. That should have been my first red flag to not come back. It took twice as long to get my trays as they had estimated, and when I'd call to check the status it was as if I was calling for the first time. No one knew what was going on, they said they'd call Clear Correct but I'd never get a return phone call. I finally had to have a stern talk with the office manager which seemed to finally help my case. But regardless, getting the actual trays took about 12 weeks instead of their 6-8 week estimate. Once I started my trays, the orthodontist and everyone that worked there was very friendly and helpful. It wasn't until about a year later (2011) that things started to shift to an unorganized mess. My (2nd) orthodontist left, I went through two other orthodontists within a matter 6 weeks, their recommendations and consultation on my trays were very inconsistent. My treatment plan which they estimated would take 16 months is now going on 28 months! I recently moved and am trying to get them to ship my trays to my new orthodontist but I am getting no where. The people who work there are great - they are super friendly and I have no doubt that the technicians, othodontist, and dentist know what they're doing. But the actual operations and office management is lacking severely. I would NEVER recommend anyone go to them for any sort of treatment plan.
How would this review be described in terms of sentiment?
negative