How might one describe the sentiment of this review?
For the price, there are so many places in the Phoenix area that are much nicer than this place. The golf course is fun, but the resort itself is old and the main attraction about their pool is the 8 story water slide. Service by their teenage waitstaff leaves a lot to be desired, and I called Rustlers Roost a few hours ahead of dinner time to be told they don't take reservations and to just walk in. I tried to explain we had 14 people and still they said no reservations, just walk in. Not satisfied with the answer I called back and asked to speak with the manager. He said they do in fact take reservations and that they were no longer accepting reservations for the evening because they were full. Isn't that a better answer than saying we don't take reservations? He said if we were to walk in it would be about an hour and a half wait and rushed me off the phone. Good thing I spoke with him before dragging my crew up there. Most resorts in the area go above and beyond to make you feel welcomed and appreciated. This is not one of them.
negative