Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

Q: Imagine flying to the windy city for business. After a long flight with many delays you get a cab to your hotel, the much-hyped Conrad. You've been expecting to fall into a soft bed with a lovely view of the Chicago skyline out your window. That's exactly how I imagined it after my delayed flight and terrible cab ride. That's the opposite of how it turned out. I got in to the lobby late and the person at the counter was busy talking on their cellphone. I approached and they didn't even hang up. They were going on about how they thought the whole Charlie Sheen thing was overblown. I don't care. It's late. I have meetings the next day. I try to check in and they say they can't find my reservation. This is despite the fact I have my receipt with me! Finally, they check me in and don't even bother to have a bellhop help me with my bags. This isn't a cheap room. It's standard to treat your customers with some level of respect. I get to my room and I open the door and it's someone else's room! Somehow they've given me the wrong room and activated my key for that person's room. Worse yet, the occupant was passed out drunk on the bed with his clothes strewn all over the room. I have to carry my bags back downstairs and get checked into the right room. Finally I get up there and my room is missing a pillow. Seriously? How can the maid not notice. The bed was made. Someone must've been in the room and seen that there was one too few pillows. This episode was exemplary of the rest of my stay. Needless to say, neither I nor my business will be using the services of the Conrad in Chicago.

A: negative
****
Q: We travel to Chicago frequently and have stayed in many of the hotels downtown. We were excited to try the Swissotel, but left disappointed. The actual hotel and rooms were very nice with amazing views, the staff was extremely rude. The man that checked us in was on the phone and did not acknowledge us until he was done with his phone call. He then did not say more than five words, which were "I need a credit card". The lobby bar had fireplaces and was very cozy. The hotel information said it closed at 2am so we came back to hotel at 1230am for a "night cap", that was last call. That was fine for us, but the bar was full and many people were coming back from their night wanting a "night cap" but did not make last call. Our night ended listening to many unhappy people complaining and receiving no sympathy from the employees. There are many places to stay in the area that are just as nice or nicer, no need to stay at the Swissotel again. Definitely don't stay if you're looking for a romantic weekend away, the employees will ruin your experience from the second you walk in the door.

A: negative
****
Q: I stayed at the Fairmont during a professional conference. While I have to say that for a conference, some of the meeting rooms were too small, in terms of traveler's comfort the hotel is exceptional! I can't think of a single thing about my room that wasn't perfect. The accommodations were luxurious and the hotel is conveniently situated within walking distance of many Chicago attractions.

A:
positive
****