Problem: Article: Before you find a constructive solution to your customer's complain, investigate the situation further based on her description of events. Ask other employees, review correspondence or security video to help develop a complete picture of what happened. Ask any employees for their perspective on what happened. They may have been directly involved or observed the event and may be able to provide additional details. Read any correspondence or listen to any messages from the customer. Watch any security videos if that is necessary. Forward the complaint to any superiors. A superior may choose to handle the situation to help keep the customer. Once you have a more complete picture of what happened, come up with a solution to the complaint that works for everyone. Consider having alternatives in the event that a superior or the customer doesn't agree with it. Offer to remedy the situation if possible. If not, come up with some alternative. For example, if the customer had bad service or a poor meal, offer them a free meal and find a server that everyone loves. Call or write your customer with the solution you have for her complaint. This can show that you are serious and sincere about her concerns and want to keep her as a client. Contact the customer as soon as possible, preferably within one day. Make sure to contact her on or before you said you would. Making her wait may make irritate her even more. Thank her again for reaching out. For example, you can say "Mrs. Maier, I just want to thank you again for contacting me about your experience. I understand how much it upset you and would like to assure you something like this won't happen again." Remind your customer that your company successfully deals with many clients every year and that you enjoy a good reputation because of your dedication to customers. Enjoy some light conversation before you offer your solution. This can help diffuse the situation and calm you and your customer. You could ask her about the weather or a sporting event that happened since you last spoke. After breaking the ice with the customer, kindly offer the solution to her. Remember to keep your tone warm and sincere so that she knows you genuinely care about her complaint and the solution. Tell the customer that you've investigated her complaint further and are sorry that she had a bad experience. Let her know the solution that you've reached and give her a second to process it. You can ask "how does that sound?" Offer an alternative solution if she doesn't like what you've suggested. Keep your offers to two so that the solution remains acceptable to you. Listen to any other concerns she may have to make her feel valuable. Your customer may be feeling a little embarrassed that she created a fuss. Thank her again for her concern and tell her you've available if she needs further assistance. Let your customer know how much you appreciate her and her business. Even though the situation may have initially been negative, you can use it as a learning experience. Take the process of addressing and following up on the complaint as a constructive way to handle future complaints. Don't dwell on it, either, because most businesses will receive occasional complaints, some of which have nothing to do with you or your work. Discuss the situation with employees and colleagues to help them learn from the experience, too. After some time has passed, consider contacting your customer to make sure the resolution was satisfactory. This can show her that you value her business and allows you to address any potential problems. Call or email and say something like "I don't mean to bother you, I just want to make sure that you're satisfied with the solution we found to your complaint." Chat with your customer if everything is ok and say "We look forward to seeing you again." Address any further complaints she may have, but be aware that some people may complain on a consistent basis to get free products or services.
Summary: Investigate the complaint. Formulate an acceptable solution. Contact the customer. Offer your solution. Thank her again. Learn and move on. Engage your customer again.

Problem: Article: Be sure to bring ibuprofen, acetaminophen, aspirin or naproxen on your trip. You'll be prepared to treat any cramps you might experience and continue to enjoy your camping excursion. Remember that pain relief medication works most efficiently when it does not need to "catch up" to the pain. If you regularly experience menstrual cramping, plan a dosage schedule to ensure your cramps are continuously treated. Dehydration can increase menstrual pain. If you're taking pain relief medication, you'll need sufficient water both to ensure the medicine works properly and to dilute it so your stomach does not become upset. A hot water bottle is ideal, but a heated towel can provide similar pain relief if you're having cramps. Consider boiling a towel and wrapping it in another towel or a bag to soothe and warm your aching muscles. Darker clothing is less likely to show evidence of spotting and will help you feel more confident about camping while on your period. If spotting does occur, it is easier to rinse minor stains out of dark clothing than to eliminate spots on light fabric. Consider packing an on-the-go stain remover. These products require little or no water and can remove minor stains. Prepare for surprises -- pack extra supplies or bring along your reusable product so you aren't caught off-guard if your period comes early.
Summary: Pack pain relief medication. Drink plenty of fluids. Apply warmth to your lower back or abdomen. Wear darker colored pants or shorts. Remember that exertion may impact the predictability of your monthly cycle.

Problem: Article: Cotton is one of the most common slipper materials. Just like cotton clothing, all cotton slippers will be washing machine safe. Use warm (not hot) to make sure you don't shrink the slippers. Use a gentle cycle that won't bang them out of shape. If you want to toss them in with the regular wash, use a washing machine bag like you'd use for a sweater. Use a low heat setting to dry. You can also allow them to air dry. If you don't want to risk machine washing those slippers, then you can hand wash cotton slippers. Use a stopper and fill your sink with warm, soapy water. A small dose of a mild laundry detergent will do. Hand-washing detergents will instruct you how much to use. You want to make sure that the soapy water saturates the material. Use your fingers or a gentle cloth to scrub the inside lining to penetrate the grime. The soap solution won't hurt the cotton. Give the slippers a good ten minutes to soak after you give them the mild scrub. You'll see the soapy water changing colors as it leaches out all the funk. After the slippers have soaked, go ahead and let the water out of the sink. Turn the faucet on at about the same warm setting as before and give the slippers a thorough rinse. Squish the slippers as you rinse like you would to get excess soap out of a sponge or luffa. You can refill the sink with clean water to rinse them. Let them soak for ten minutes. You can also rinse them under the running faucet for two or three minutes to get all the soap out. Don't actually wring the slippers. This can misshape them. Instead, press down on them at several points to remove the excess water. You can also squeeze them in a towel to absorb the excess water. Set the slippers aside to air dry. You can also use a warm setting on a blowdryer to dry them out. A blowdryer will also fluff the soft, cottony insides of the slippers.
Summary:
Consider machine washing them. Fill your sink with warm, soapy water. Drop the slippers in and agitate them. Let them sit. Rinse the slippers. Remove the excess water. Let them dry.