The room was actually quite decent, service was okay and the pyramid was a nice spectacle. But the cons really outweigh the pros. There is NO wireless! NONE! If you like using things like an ipad or other tablets, don't stay here. They have free wired internet, so if your bringing your laptop that wouldn't be terrible. The hotel had time share people stationed almost every 10 feet. It was really annoying. The buffet was decent and cheap, but I will be staying somewhere else next time because of the wireless issue!

negative

This is my third year attending Scarowinds and it gets better every year! I absolutely love Scarowinds because it combines some of my favorite thrills in one night, roller coasters and haunted houses/Halloween festivities! The gates open at 7pm for Scarowinds and the park closes at midnight. Only the bigger coasters and certain carnival-type rides are open, but honestly that's all you really need in the ride department (I'm satisfied with just riding the Intimidator). The whole place is transformed into a Halloween themed park with creepy music playing and fog rolling through the walkways. They also have plenty of scary costumed people wandering around the park just waiting to scare the crap out of you! Don't worry though, they usually tend to prey on the groups of pre-teen/teenagers. There are several haunted houses set up throughout the park, all with different themes and most of them are really good. And of course one or two of the haunted houses will have the obligatory scary dude chasing you out the door with a fake chainsaw. The park gets pretty crowded so it's not a bad idea to arrive a little early. Getting out of the parking lot at the end of the night can be horrendous so it's not a bad idea to leave early too. You might even want to watch for the sneak route out of the parking lot on your way in because it's been useful when the line of cars leaving the parking lot is backed up for over an hour. If you love scary movies and you're big into Halloween, Scarowinds is a must!

positive

Went here last night to get their 44oz water and a snack before work. When I ordered I was told my total and to pull forward. I was in the drive thru line for OVER 35 MINUTES!! Finally about 10 minutes at a standstill I asked one of the servers what the problem was; to which he rattled off a few kitchen machined were out of order and there was nothing he could do and quickly told me he would "just cancel my order". I replied "excuse me?" He sighed and walked off. Finally about 30 minutes after I ordered I asked to speak with the manager, who was polite and the only reason my rating isn't ZERO STARS! I explained I am irritated I have been in line for over a half hour because the machines weren't working and if I ordered something that required that machine why didn't they let me know it might take a while since by this point I am late for work!! Needless to say, horrible management, even worse customer service and I will NOT be returning to this location!!

negative

Fast Food is not my favorite place to dine but we decided to stop in and try the new Philly sandwich they were promoting and put it to a test. Let me say that I was pleasantly surprised as the sandwich was hot, juicy and full of flavor. The shell of the bread was crusty yet soft and delicate inside. When I placed my order, I told the woman behind the counter I had not eaten here in sometime and this might make or break my decision to come back. She was very polite, used my name, promoted the new item and then brought it to my table when it was ready. Overall the customer service at this sore was exceptional for a fast food joint. The sandwich was tasty and I would certainly go back for another.
positive