Problem: Both my wife and I's burgers we had were great, had a great selection on tap and friendly service. What more could you ask for?
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A: positive

Problem: My husband and I were staying at the LVH in September 2013 and wanted a quick and easy dinner. The service was exceptionally friendly, if just a tiny bit slow. (it happens, waiters get busy) However, we were happy and not the least bit bothered. My husband enjoyed his beer. I enjoyed my wine....and ......The burgers were AMAZING, and the special fries as well as the MAC and CHEESE were to die for. Dollar for Dollar, a great deal!
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A: positive

Problem: I currently have a membership at another gym in town, but wanted to find something closer to my new home. My fiancee and I stopped in to LVAC and met with Drew. He toured us around the facility, which seemed pretty nice. Very spacious and lots of equipment to choose from. We went in at 2:30 on a Thursday and there were plenty of machines (cardio and strength training) available. You're probably wondering why I only gave this location one star, right? THE SALES PITCH!!! I told Drew that I was hesitant about signing a 26 month (yes, you read that right... 26 month) contract. He proceed to call me lazy, saying that I didn't want to commit to working out for 26 months. I told him that motivation wasn't the problem-- that I already had a gym membership (without a contract) was simply looking for something closer to my house so I could make my trips to the gym more convenient. He did not want to tell me how much I would have to pay to cancel my membership if I was unhappy. He then said, "I see you're holding a cell phone. Bet you had to sign a contract for that, huh?" I told him that I didn't-- that I was on a family plan that was not in my name so I could cancel at any time. Then he proceeded to ask how much I paid each month for my cell phone bill. Are you serious?! Worst. Salesman. Ever. After I told him that I was uncomfortable answering that question, he excused himself to get his manager. The manager (I can't remember his name) was very polite and explained other options that did not include a 26 month contract. However, at that point, I had already mentally checked out. My fiancee may still end up joining LVAC, but I will keep my membership at my current gym and drive an extra 10 minutes. The extra time in the car is definitely worth the difference in service and attitude.
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A: negative

Problem: My sis and I have been coming here for several years, before they changed ownership. They USED to be awesome. Now, the food is mediocre at best, it is way too pricey now and as of today, we will NEVER come back again. My sis had purchased a gift cert for me for my birthday back in January. When we went there for lunch today and tried to use it, the manager refused to accept it. He said they don't offer gift cert's. Well, one of his employee's obviously sold one and we had every right to use it. There is no expiration date on it, no limitations, and it clearly shows that $20 was paid. He still not only refused, but started arguing and then YELLING at my sister. I couldn't believe it. To top it off, he threatened to call the police!!! I handed him my phone and told him to go ahead, but he eventually changed his mind, stopped his yelling and accepted the gift cert. I have never seen any customer anywhere treated so horribly. I was completely blown away. And I can say that we have had our last pastrami sandwich from there.....EVER. This man does not deserve to be in business. And let's not forget about the waitress. Even tho she was much more pleasant than the manager, she was quite sneaky and we were not happy with that at all. We asked how much it would cost for extra meat on our sandwiches and she told us 50 cents, so we ordered it. We also asked for the dressing that USED to come with the sandwiches. When we get the bill, we see it's $3.00 for the extra meat....per sandwich!!! And $1.25 for the dressing....per sandwich!!! She never came to us and told us this before adding it to the bill. She just did it. And then, during the gift cert fiasco, she tried to calm the situation by saying she will take care of the gift cert and charge my sisters credit card for the remaining balance, nearly $12 (that's right, $32 for 2 sandwiches and 2 sodas!!!) She came back and had charged the FULL $32 to my sisters card, saying she wasn't able to close the ticket unless she charged the full amount. She didn't come back and tell us this BEFORE charging that amount, she just did it!!!! This place is just awful and we will NEVER EVER return, and we are making sure that ALL our friends and family, and their friends and so on, know how horrible this place is!!!!
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OPTIONS:
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A:
negative