Q: Given an Amazon review, indicate whether it is a 'Positive Review' or 'Negative Review'.
I have used nothing but Wacom tablets for over 10 years, with nothing but praise for them. They stood up to a good amount of abuse and worked perfectly. The folks at Wacom were fantastic whenever I had a question or problem (which wasn't often).<br /><br />Then I bought the Intuos5 Touch Medium in November 2012. My opinion of Wacom and its products has done a complete 180. My advice to any prospective buyer is to do an extensive amount of research, and not on the Wacom website. Find out what people all over the web are saying.<br /><br />Having been a long time Wacom user, I was honestly shocked to find that I disliked this tablet immediately. Simply put, it's too complicated. It tries to do too much. It took a long time for me to search out all of the information necessary to customize this tablet so that I could use it without cursing every 5 seconds at all the crazy defaults. Additionally, the Intuos5 does NOT play nice with Windows 8 and workarounds were necessary. This is a documented issue, so if you have Win8, do your homework before you decide to buy this product.<br /><br />Furthermore, the Intuos5 USB plug is *extremely* loose at the tablet end & wiggles all over the place. This is also a documented issue. I was constantly losing the connection in mid stroke. I posted several requests for Tech Support to the Wacom website and never received a reply. In desperation I ordered a Wireless Kit from Wacom. Upon arrival, it didn't work.<br /><br />I called Customer Service and they couldn't pull me up on their system so I provided all of my information over the phone. They walked me through hooking up the Wireless Kit to confirm that it didn't work. Then I was asked to email additional info so that they could ship a replacement Wireless Kit. Despite everything, Customer Service kept getting my address wrong when confirming info back to me. I kept correcting them and they kept acknowledging receipt of my corrections, but when I received the tracking number for the new Wireless Kit, I discovered that they were shipping to an incorrect address! There must have been 15 emails in all before they finally got my address right.<br /><br />I finally received a replacement Wireless Kit and it does work, but problems with the tablet have rendered it useless. You must plug in the tablet's USB cable to charge the battery that comes with the wireless kit. My USB cable stopped making a connection to the tablet in March, 2013. I am certain that there's no break in the cord. The problem is the port on the tablet.<br /><br />I ended up shelling out over $375 for 3 months of tablet use. Wacom products and support are a far cry from what they used to be.for the new Wireless Kit, I discovered that they were shipping to an incorrect address! There must have been 15 emails in all before they finally got my address right.<br /><br />I finally received a replacement Wireless Kit and it does work, but problems with the tablet have rendered it useless. You must plug in the tablet's USB cable to charge the battery that comes with the wireless kit. My USB cable stopped making a connection to the tablet in March, 2013. I am certain that there's no break in the cord. The problem is the port on the tablet.<br /><br />I ended up shelling out over $375 for 3 months of tablet use. Wacom products and support are a far cry from what they used to be.
A:
Negative Review