Is the following review positive or negative?

Great service once again. Shawn, Rick and Mark all do a wonderful job with the customer. I have been in the customer service business for over 40 years and this is as good as it gets. Today, I came in the shop with an odd smell from the back side of my car. Shawn stopped what he was doing and he personally lifted the car and identified a plastic bag caught on my exhaust, then scraped it off. I was out of there in 5 minutes. This is exactly why I refer all my family and friends to Sun Auto for their world class service, auto repairs and oil changes. Well done guys. Ron
positive