Although Pizza Brutta does have some pretty amazing (and authentic) pizza, and tasty salads, I have to give the owner and his team a major thumbs down for what happened today. I placed a $550 order for lunch catering three weeks ago, all to be completely forgotten about. Upon calling to confirm my 11:45 delivery, the owner was completely baffled. I love to support local business and local food, but unfortunately Pizza Brutta is off my list for making me look like a complete idiot (and disappointing a large group of people looking forward to the food I was raving about). The owner was understandably frazzled, but offered no compensation or reconciliation for his and his team's mistake. The suggestion to go to Subway or Jimmy John's was pretty appalling as well, since the whole premise of Pizza Brutta is to support local business, local food and local culture. In sum: good pizza, but the team needs to get a better handle on catering. I'll have to enjoy my authentic Italian pizza at Cafe Porta Alba from now on!
How would this review be described in terms of sentiment?
Available choices: (a). negative (b). positive
(a).