input: Write a positive yelp review.
output: I got a new phone so had to go to the Sprint store to switch out my phones and switch my son's phone with my old phone, the customer service rep Aaron who helped us was great! Did everything I asked and even answered some questions I had! I can tell you I have never had a bad experience at Sprint! Regardless of what store I am at! It's just great to have a cell phone service provider with great customer service! I love Sprint!
input: Write a negative yelp review.
output: We purchased a desktop approximately one month ago and this morning it would not turn on properly. Only a blue screen would come up and a message saying that it was trying to repair the issue. After a few hours of it pending we gave up. We took the desktop back to Best Buy. They told us that it was past the 14 day warranty, so they would ship it back to the manufacturer. This would take 2-4 weeks. Obviously we were upset, but what could we do? Once we were back at our office, we received the mail, and coincidentally there was a letter from Best Buy Geek Squad offering us a Black Tie Protection plan for either two or four years. I called both the store and the Geek Squad corporate office to see if purchasing this plan would still apply to us even though they already had our computer, and if it would expedite the issue. After a considerable wait time on both calls, The Geek Squad corporate office informed me that I was still able to purchase the protection plan, and it would most definitely expedite the return of my computer. The Best Buy store informed that I would be able to get my computer back after 2-4 days instead of 2-4 weeks. However, the Best Buy location could not sell me the service plan. I could only purchase it from Geek Squad corporate, so I called them back. After being placed on hold for approximately 27 minutes, they informed me that I could not purchase the plan at this time because my "Access code was broken, and needed to be repaired" and that "There is no way to override the system error" and that I'd have to wait 3-5 days in order for technical support to fix this error. I asked to speak to a manager, even though the customer service representative informed me that a manager would not be able to help me. I insisted that she find me a manager, and begged the manager to help me. He told me that there was nothing he could do, except to call me on Friday (5 days from today) to give me an update. I called the Best Buy location again, and spoke with Dani. She said that that there was nothing they could do, because they are not able to sell protection plans after 14 days (only corporate Geek Squad can offer this product). She informed me that I missed the warranty by only two days, because it was actually a 30 day warranty. I asked her if there was anything they can do to expedite repairing the computer and she told me it would take 3-4 weeks and that was the best they could do. I informed her that a few hours ago, someone told me it would take 2-4 weeks, and she said they were wrong. She put me on hold, and came back to tell me that the warranty was actually up after 14 days instead of thirty. She also informed me that they were wrong about it only taking 2-4 days for it to be fixed by Geek Squad, and that it would actually take about 3-4 weeks even if we did purchase the extra protection plan. I asked her, "What was the point in purchasing it?" She informed me that there really wasn't much point unless my warranty had expired. My original factory warranty is for one year. I expressed to her several times that I was very unhappy and begged her to help me in some way. She again told me that there was nothing she could do for me. I have never been told so many conflicting things, and been given such a complete run around by a company. It took me from about 1pm-4:30pm (not to mention the hour that we spent at the location earlier today) and we are not any closer to getting our computer back. I know this review is long, and if you skim to the bottom like I usually do... DO NOT PURCHASE COMPUTERS OR CELL PHONES FROM BEST BUY. They will treat you like crap.
input: Write a negative yelp review.
output:
Stick to Beef, seafood is not fresh, a disappointment at RedRock. Won't be back