Problem: awful service - just plain rude on the two occasions we had to go in. On the first visit they couldn't be bothered to help with a software up-date even though there was over half an hour before closing time. They sent us down to the Chandler mall for the up-date. On the second visit a lot of hassle over a warranty replacement. I was dead against the ATT and take over, but I'm wondering now... They should fire the manager of the store for such poor service. The service at the Chandler Mall center is much better. Any dealings we have had there have been very good.
How would this review be described?
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A: negative

Problem: This is a very good place that I like a lot. The meat and fish selection is very fresh and delicious. The customer service used to be hit or miss (either very helpful or apathetic), but I've seen an improvement in that area over the last sixth months to a year. The one drawback is the price. They have a good selection for such a specialized market, but no real competition in price between brands. The chain has grown to a size that should improve with them buying from vendors for a growing number of stores. The Tomato Bank program has been a good step to reward regular customers.
How would this review be described?
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A: positive

Problem: Well appointed and, despite its facade, incredibly new. It appears that the establishment commands a not-so-youthful crowd, making it an ideal pick for quiet getaways. Likes its sister PH property in Glasgow my room was almost excessively spacious, with high ceilings, a full tub, heated towel rack and a good sized work desk. Positioned along George Street broadens your choice of dining - from gastropub to Korean to the north, and Mexican to Thai nestled along a parallel alleyway to the south. Prince Street and Edinburgh Waverly station just five minutes away. Grabbing a cab or bus is a breeze. The staff is friendly and helpful. Sadly no free wifi is available. Check in strictly begins at 3 PM.
How would this review be described?
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A: positive

Problem: The veal porterhouse served rare is probably the juiciest, tenderest steak I've ever had. Really flavorful too. Don't get too many appetizers, we got crab legs, crab cakes, and a bunch of others thinking they would be small, but some of the appetizers are big enough to be entrees for multiple people. You will not be able to eat your steak if you get too many. Service is really great, very attentive and friendly without being disruptive at all.
How would this review be described?
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A:
positive