Q: Dr. Schanel himself is wonderful, a delight and most excellent at what he does. I give him 5 stars. Unfortunately, the fellow working the reception desk the last few years is what earns the low rating. His customer service skills are a detriment to Dr. Schanel and his business, and doing Dr. Schanel's good reputation and excellence a huge disservice. I've been going to Dr. Schanel for over 17 years and no longer find the struggle of dealing with the office guy worth it. His passive aggressive demeanor, lack of follow through, and ego get in the way of providing acceptable customer service. This has not been just my experience, as I've observed desk dude in action with other customers in person and on the phone, and have come across 3 other folks who have had similar experiences- also former long-time patrons of the establishment. Someone as the face of a business should enjoy or be patient with customer interaction and relations, with a good dose of humility and genuine kindness, or desire to help. The office guy with his derisive, sour attitude would be better suited to work at the D.MV.

A: negative

Q: 3.0 / 5 - Fish Taco 1.0 / 5 - Carnitas: Dry 1.5 / 5 - Carne Asada: Decent 0.5 / 5 - pollo asada: Tasteless

A: negative

Q: Stopped in yesterday sat 5:30 to meet a friend for happy hour, and when the bartender, Howard, came over and asked me what I would like to drink, I asked him if they had Blue Moon. He said no, but they did have another wheat beer similar to Blue Moon. I made the comment "I wonder why some places don't carry a beer as popular as Blue moon?', his response was 'because its not a very good beer, we do things differently here'. He said thats why we don't carry Bud Light, to which I replied 'now thats not a very good beer". His response was 'well, thats who makes Blue Moon and neither ones are good beers'. He then recommended a 'really good beer' that they carried that was brewed by a 200 year old brewery somewhere, I could not believe that I went into a so called 'nicer place' and was so insulted by the bartender the minute I got there. I asked for a beer that I really like, only to be told by the cocky bartender that they didn't carry it because it wasn't a very good beer. and that they 'do things differently here". They can do things differently all they want without me ever sitting at their bar again, and will probably never eat there again for the same reason.

A: negative

Q: First of all.... we went here to celebrate my nephew's 12th birthday. Secondly, the bowling alley/arcade and laser tag were all a major hit.... lots of fun. We decided to have lunch here... and I decided to have the Cobb Salad; the kids had pizza (which they all said "tasted funny"). Three-hours later... the WORST food poisoning I've ever EXPERIENCED ensued!!!! And it lasted 48-hours!!! The most painful 20-lbs I've ever lost. I left several messages for the manager to call me back - but to no avail. I'm never-ever... EVER returning to this bacteria-infested septic tank.

A:
negative