How might one describe the sentiment of this review?
DO NOT BOOK HERE! I paid with points for a bachelorette party and on the day of my arrival had a family emergency land me in the hospital, canceling my trip. When I called to alter the reservation so my friend could still keep the room without me there, I was told I had to call the obscure 3rd party agency that booked it. Mind you, this room is paid in full, under my name, and I'd already changed the room type and check-in time via phone with The Mirage earlier in the week, yet this nasty woman keeps cutting me off to insist NO CHANGES can be made through them directly. (Guess I imagined all that!) Finally, I get the 3rd party agency to call The Mirage and make the changes, only to have them come back and tell me it's actually been at the discretion of the hotel THE WHOLE TIME and they are simply refusing to update the name on the reservation because it's "against their policy", so I'll just have to cancel the room I already paid for and re-book it at a new rate, including a one-night cancellation fee. Are you kidding me!? After much argument and nearly three hours of back and forth phone calls, the hotel eventually relented, but I will never stay at this establishment again, and I will make it my personal mission to ensure that everyone I know avoids The Mirage moving forward.
negative