In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

customer: Hi,.
agent: Hello,.
customer: Myself Angela Hill.
agent: How may I abet you?
customer: I just want to cancel my recent reservation because my husband is suffering from Diabetics and his Blood Pressure was totally high. So, to take care of him I want to cancel it. Can you help me with this?
agent: Sure, I am here to help you.
customer: Thank you.
agent: Please wait a while, I will check the reservation list and get back to you with the status.
customer: Sure, I will wait for your response.
agent: Thank you for being so patience.
customer: My pleasure.
agent: I have checked in the reservation list to cancel your ticket, but couldn't find any reservation in your name in the data list.
customer: That's fine, not an issue.
agent: Thanks for your approach. Hope to serve you again.
customer: Thanks for your prompt response.
agent: Have a nice day.
no_reservation

customer: Hello.
agent: Hello, how may I help you today?
customer: I am Amanda Jackson.
agent: Ok.
customer: I want to cancel my recent reservation, due to ill health. Can you please help me?
agent: Sure, we are here to help you. Please wait for a while.
customer: Sure, take your own time.
agent: Thank you for waiting, there is no active reservation found on your name.
customer: That's ok, thank you for checking.
agent: Thank you for reaching us.
no_reservation

customer: Hello, Joseph Hall here.
agent: Hello, how can I abet you?
customer: Please cancel my reservation, which is reserved earlier. Due to the curfew at my home town.
agent: Ok.
customer: Thank you.
agent: Please wait for a while, I will check your reservation.
customer: Sure, I will wait.
agent: I am here to inform you that, there is no reservation found on your name.
customer: No problem at all. May be I reserved with some other airline.
agent: Ok.
customer: Thanks for your effort.
agent: Thank you for approaching us.
no_reservation