You can address many concerns through Etsy's contact page. Visit https://www.etsy.com/help/contact to fill out the form and contact Etsy support. You'll need to be logged into your account to use the form. To help direct your query, choose the category your question falls under. For instance, you might pick "My Account," "My Shop," or "Problems with an Order." After that, you can choose a sub-topic within that category. These topics are located in a drop-down menu towards the center of the page. Sometimes, your question will be answered by the community. Etsy automatically pulls up these questions and answers to see if they will help you. Look through them to see if any of them answers your question. This button will pull up the rest of the form for you to fill in. The button will be below the questions that popped up related to your topic. Once again, you may see a drop-down menu to narrow your topic. For instance, if your question is about an order, the drop-down menu will show recent orders for you to choose from. The subject will help clue support in to what you need. Then you can expand on your issue in the message box below. Be as specific as you can so that support can solve your issue in a timely manner. On some issues, you'll be able to click "Request a Phone Call" at the bottom of the page. You'll put in your phone number, and they'll call you back to address your problem. Generally, this option is reserved for urgent matters related to a problem you may have running a shop. The call lines are open Monday to Friday 8am to 8pm and Saturday and Sunday 10am to 6pm. They will try to call you back in 15 minutes. Calls are available in English and German, though Etsy will call you anywhere in the world.
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One-sentence summary -- Visit the contact page on Etsy's website. Choose a topic. Check the questions that pop up. Click "Contact Us by Email" if your question isn't answered. Use the drop-down menu. Include a subject and a message. Ask for a return call.

Turn the box or mold over and allow the soap to fall on a towel or clean surface. You need to use tension to cut soap of this type. You can use a sharp knife, a length of wire with two handles, or heavy nylon string or fishing line. Set the soap on top of parchment paper on a flat surface or a drying rack for two weeks to allow the saponification process to complete and the soap to fully dry. Turn the soap over after two weeks to let it dry on the other side. Let the soap sit, exposed to air for at least one month. When the soap has fully cured, use in your home, as you would any store-bought soap, or wrap as a present for your friends. It will keep indefinitely.
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One-sentence summary -- Unmold the soap. Cut the soap into bars. Allow the soap to cure. Cure the soap one month.

You don't need any extensions installed to be able to find the XPath information of website elements when you're using Chrome. F12 to open the website inspector. This will appear on the right side of the window. You'll find this in the top-left corner of the website inspector panel. The button looks like a box with a mouse cursor pointing at it. You'll see the elements of the site highlight as you move your cursor over them. When you click an element with the inspector, the relevant code will highlight automatically in the inspector panel on the right side of the window. Right-click the highlighted code. This will copy the element's XPath information to your clipboard. Note that this just copies the minimal XPath information. Firebug for Firefox can give you the full XPath information. You can paste your copied XPath information like you would any copied information by right-clicking in a text field and selecting "Paste."
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One-sentence summary --
Open the website you want to inspect in Chrome. Press . Click the element inspector button. Click the element on the website that you want to inspect. Right-click the highlighted code in the inspector panel. Select "Copy" "Copy XPath." Paste the copied XPath information.