Q: positive

A: The staff is friendly, fast and efficient. The food is fresh and made to order. They often run specials sent via text so join the CAPS104.

Q: positive

A: God I love this place. Ever since I turned 21 back in 2009, I have been enjoying this eatery in the Planet Hollywood Hotel and Casino. Ironically, the first place I stayed at in Las Vegas was at the PH and I got to enjoy this place up to 3 times during a weekend trip.... Okay the star missing is because of their "factory-like" mechanical processing of their sandwiches now that they have 1100+ reviews and hundreds of hungry, drunk people wanting their food everyday. Hey, they're open 24 hours, so I understand their concern to be quick... but at the same time they are affecting their quality. In 2009/2010, I could enjoy multiple sandwiches that were fluffy and not mashed together by the server. Maybe I'm just bitter or maybe I glorified those first few sandwiches, but I don't think Earl will ever be the same. It's still worth the $6 for each sandwich compared to some pricey, fast-casual eateries on the strip, but I'd rather just go to the Monte Carlo Food Court and grab a McDonald's sandwich or Subway instead for less. If you're staying in PH, stay alert for the coupons as well. The location, btw, is at the entryway of their shops right off the strip.

Q: negative

A: Ay yi yi! I hate leaving bad reviews but sadly, this one is deserved. I'm a bridesmaid in a friend's upcoming wedding and the bride decided to order the bridesmaids dresses from here. Everything was fine and good...until the bridesmaids dresses failed to arrive by the promised date. The poor bride and maid of honor made repeated frantic calls to see if the store could put a rush on the dresses or at the very least, provide a new estimated arrival date. The staff here was very rude and unprofessional -- they never once apologized for the delayed dresses, got flustered and angry on the phone, and refused to pay any extra amount to have the dresses rushed so they would actually arrive on time. Very bad customer service! In the end, the dresses arrived a mere week before the wedding, the bride had to pay out of pocket to overnight them to out-of-town bridesmaids, and we all had to pay extra to have them rush tailored. If you're a bride, save yourself some unnecessary stress and find another place to look for your wedding accessories! Bad bad BAD!

Q: negative

A:
Reservations: 5 Stars - Easy to make no wait Hostesses: 5 Stars Waiters: 5 Stars Atmosphere: 4 1/2 Stars Price: 5 Stars (It's Vegas) Value for Price: 5 Stars Lobster Bisque: 5 Stars HalloumI & Watermelon: 4 Stars minus one star for the texture of the cheese (it took a minute) but flavor profile together AMAZING! Lobster Succotash: 8 Stars - Seriously it is that delicious Red Crab Legs 1/2 Pound: 5 Stars Very nice presentation with only the biggest best part of the legs served Banana Cream Pie: 5 OMG Stars I cannot say enough about this dessert might very well be on my top 3 in all my life...and I am a fat kid I know my sweets! ______________________________________________________________ ______________________________________________________________ So why the two stars? The Crab Stuffed Maine Lobster - I don't even know what the market price was on it...and I didn't look at my bill...it had nothing to do with value for me. Had I ordered anything else this review would have been five stars, unfortunately I unlike most of your other diners really know lobster. The lobster was huge (most people would have thought they had won the lottery on the size) and the restaurant more than likely gets them this big to make a lasting impression on it's guests. Welcome to Lobster School I will be your teacher today. A HUGE lobster is an OLD lobster...makes sense right? It takes him many many years to grow up and become a big lobster. If I had to guess I would say this lobster was in the 3 - 3 1/2 pound range. What most people do not know is in the case of a lobster BIGGER is NOT I repeat NOT better! I like a 1 1/2 - 2 pound lobster anything larger than that tends to be drier and tougher. The lobster was very dry. I didn't eat hardly any of his gigantic claws because they tasted nasty and dried out. Like lobster jerky (if there was such a thing) There was no taste to any part of the lobster...and when I mentioned it to the waiter he said he had heard that from other people. Old lobster and young lobster or small lobster large lobster (because there is no way to tell an age of a lobster based on size) is worlds apart on texture (this one was mostly tough with some very disgusting mushiness in the tail (not tenderness - mushiness with a foul taste) Ease of the lobster coming out of the shell (most of his claw meat wouldn't come out and so I left it in there after determining the juice wasn't worth the squeeze. I tipped the waitstaff 50% of my bill because they are never to blame for food quality. What I will say is this place is great in all aspects, however if you want lobster this isn't a place you should add to your dining list although the crab stuffing was indeed perfect. If you want anything else...well well well worth it! I am a lobster aficionado...I spent my summers in Maine eating two lobsters a day for weeks on end. They were cheaper than hamburger! I learned very quickly from the locals and experience that I would rather eat 3 - 1 pound lobsters than 1 - 3 pound lobster. You sacrifice taste and quality and texture the bigger you get. Chef Tom Moloney also knows this to be true...whether he would admit it to his paying guests is a whole other story. The truth is people believe bigger is better and he is forced to fulfill that for his diners...somewhere along the way in this dish he lost sight of the flavor and excitement this dish could have delivered and brought you the super-sized Mc Donald's version of it instead! This dish and only this dish was horrible everything else here is terrific, however it was my main dish so it makes up a large part of my review!