Problem: What would be an example of an negative review?

Answer: It saddens me terribly right now to give such a low rating to this hotel, when the hotel was actually awesome. The rating is so low due to the customer service my friends and I received from the pit boss during Sunday morning (6/2/13) blackjack session. My softball team and I all stayed at Sunset Station for a softball tourney that we had about 10 miles away. The price was right and we had a teammate who was a high roller at this casino. The food and service the restaurant was great, and the customer service in the gift shop was excellent as well. The problem arrived when 3 friends and I sat down early Sunday morning, money and drink in our hands to play $5 blackjack. The dealers Nana and Leissle were happy to have a change of pace and to play with 4 girls excited and eager not only to tip but to celebrate our winnings together. The cocktail waitresses also enjoyed our company. We sat at this table For at least 3 hours while the pit boss Ralph continued to tell us we were too loud?!?!!?! As the 4th hour approached us, my friend and I hit a 3rd blackjack in a row betting a $25 hand and we all screamed in excitement. The PitBoss Ralph- then decided to kick myself and my friend out for being too loud! When I asked for a manager, they brought over a large security guard named Mark to escort us out. As we tried to reason with them, I kindly and cooperatively asked to speak with a manager. They denied me the rights to speak with a manager then Mark put his hands on me and told me he would call the cops. I then asked to speak to his manager. After two more security guards came over and our friends were in tears and we had all been denied the right to speak to a manager they denied us yet again and asked us to fill out a comment card! Even one of the cocktail waitresses walked over to explain to the security guard that we were doing nothing wrong. The security guards then warned us they had called the police and they were on their way. We exited the casino immediately after that. I will never stay here again, nor will my team or anyone I know. I will be calling to speak with a manager and because I left my name and number I am expecting ad waiting for someone to call me!!! Worst customer service and Las Vegas and overall casino experience I have ever had. Be aware and do not stay there. The rooms are cheap, but at what cost!!! You have no rights, and no respect!!!!!

Problem: What would be an example of an positive review?

Answer: Wow What a great service , Tomas is a great driver , he came to pick us up in the noda area , we weren't ready yet so we asked him to wait a few minutes. He didn't mind The car was clean , Tomas knew where he was going 2 and the ride was joyfully We are glad we used Charlotte taxi , a locally owned taxi service Thank you Tomas

Problem: What would be an example of an positive review?

Answer:
China Chili is not only a 4, it is a very solid 4. I was on my way back to the West Valley, from the East Valley, and did a search on my beloved Yelp for a highly rated Chinese Food joint that was on the way. China Chili kept appearing. We called in the take out order, and it was finished before I arrived. We ordered the House Chicken, Spicy Garlic Eggplant, Kung Pao Chicken, Mongolian Beef, and Fried Shrimp. And... BAM! It was bomb! The House Chicken was delicious. Garlic-y, with little bit of spicyness to it, and a very subtle nuttyness to it from the oil in the wok. Great texture, great smell... It was fantastic. I'm not an Eggplant fan, but my gf is, and she ordered it. She said the Eggplant was a 3.5. Good, but not the best she'd ever had. The Kung Pao... Again, a very good dish. If there was a complaint, it was that it was a tad heavy on the zucchini in the dish, which was just a tad overcooked. It changed the texture in the dish in an obvious way. Mongolian Beef. NOM NOM! Perfect. Great flavor, great texture. Very happy with the dish. The Breaded Shrimp was perfect. I can only handle so much fried shrimp. Tried one, and it was spot on. This was a perfect way to end a 15 hour day.