Question: Write a multi-choice question for the following article: Article: In the more and more competitive service industry , it is no longer enough to promise customer satisfaction. Today , customer "delight" is what companies are trying to achieve in order to keep and increase market share. It is accepted in the marketing industry , and confirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people : those treated badly will tell their tales of woe to up to 20 people, 80 percent of people who feel their complaints are handled fairly will stay loyal New challenges for customer care have come when people can obtain goods and services through telephone call centers and the Internet. For example , many companies now have to invest a lot of money in information technology and staff training in order to cope with the " _ "--caused by delays in answering calls ,being cut off in mid-conversation or left waiting for long periods. "Many people do not like talking to machines ,"says Dr . Storey Senior Lecturer in Marketing at City University Business School. "Banks, for example, encourage staff at call centers to use customer data to establish instant and good relationship with them .The aim is to make the customer feel they know you and that you can trust-- the sort of comfortable feelings people have during face-to-face chats with their local branch manager." Recommended ways of creating customer delight include: under-promising and over-delivering (saying that a repair will be carried out within five hours ,but getting it done within two );replacing a faulty product immediately : throwing in a gift voucher as an unexpected "thank you" to regular customers ;and always returning calls ,even when they are complaints. Aiming for customer delight is all very well , but if services do not reach the high level promised , disappointment or worse will be the result . This can be eased by offering an apology and an explanation of why the service did not meet usual standards with _ (for example, "I know how you must feel") , and...
Answer: Question: Which of the following is conveyed in this article?Options:A Face-to-face service creates comfortable feelings among customers.B Companies that promise more will naturally attract more customers.C A company should promise less but do more in a competitive market.D Customer delight is more important for airlines than for banks.Answer:C

Question: Write a multi-choice question for the following article: Article: Though he wore his whiskers only four years, today we can hardly think of Abraham Lincoln without them. He often talked about the little girl in Westfield, New York, who suggested in a letter that he grow the famous whiskers. And he would add, "Sometimes a small thing can change our lives!" Grace Bedell sat in her room looking at a picture of Lincoln. Her little lamp threw shadows on the picture. A frame of small shadows lay around the thin face and covered the hollow cheeks . "Whiskers!" she thought. "How nice!" she said to herself. "There will be more people to elect him President if he lets his whiskers grow. Somebody ought to tell him." She reached for a pen and began to write the letter. On February 16 of the following year a special train carried the newly elected President Lincoln to the White House. The train stopped briefly at a station near Grace's town. At the station Lincoln was speaking to a large crowd, among whom were the Bedell family. Lincoln continued his speech, "I have a little friend in this place," he said. "That little lady told me how to improve my appearance, and I want to thank her. If she is present, I would like to speak to her. Her name is Grace Bedell." Grace's father led her forward to Lincoln. She looked and laughed happily, for up there on his face were the whiskers. If you visit Springfield, Illinois, today you will see the house in which Abraham Lincoln used to live. On the wall of a room hangs a piece of paper covered with a child's handwriting: "Dear sir..."
Answer: Question: Grace suggested Lincoln growing whiskers because she supposed _ .Options:A he looked terrible without whiskers around his faceB he would look better with whiskers around his thin faceC no one would elect him President if he had no whiskersD he would be famous with whiskers around his thin faceAnswer:B

Question: Write a multi-choice question for the following article: Article: Most American schools have boys and girls in the same classroom. But a public high school in the small, rural town of Boonsboro, Maryland, offers a special program called the Academy. Top students in the ninth and tenth grades can attend single-sex classes for math, science, English and social studies. The aim is to help teenagers keep their mind on their work by keeping males and females apart. What they really want to do is take that top group of kids and take them to the very highest level they can achieve there, so that they're prepared for college. Students are invited to enter this program after they finish middle school, and placement in the Academy is voluntary. However, they need high marks and test scores and strong teacher recommendations. They also need to be involved in activities. Almost 350 students have taken part in the Academy. It began as an experiment in 2010. Michael Bair has been at Boonsboro High for twenty years and directs the Academy. His ninth-grade English class for boys centers on books that he believes boys find interesting. He says that the novels the students are reading now are very manly novels. These novels deal with the arrogance of man and the pride of man which finally leads to man's downfall. One of those books, for example, is The Call of the Wild by Jack London. This classic story tells of a dog stolen from his home and sold to work as a sled dog in Canada's Klondike Gold Rush. Morgan Fleet, a senior at Boonsboro High, likes being in the Academy. She says boys and girls act differently when they are together in a classroom. She believes this difference seems to prevent her from developing herself because she's more focused on thoughts like "Oh, I wish they would shut up. Oh, what do they think of me?'' instead of focusing on "What's the homework? What's going on in this class? What's the lesson?". There is one activity that girls and boys in the Academy do together. At the end of the day, many of them stay and help tutor students who are having trouble in school.
Answer:
Question: What is the purpose of the Academy program?Options:A To offer a special program in high school.B To help students concentrate on study.C To strengthen sex education for teenagers.D To start learning college courses earlier.Answer:B