Q: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
Your website wowed me enough to book online although I had never used your hotel. I had high expectations when visiting your hotel with my family on our recent trip to Chicago and I was VERY disappointed. The first problem was that there was not enough staff at the desk. We had to wait a long time to get checked in. When we finally got to the room the beds were unmade and cleaning supplies were in the bathroom. The maid hadn't finished the room and she'd left her stuff behind! Of course we called the desk right away and got a new room but it was a huge hassle. The next problem was the dog of the person across the hall and down one. We knew this was a pet friendly hotel but we envisioned well controlled, non barking pets. This animal barked repeatedly when my kids were trying to go to sleep. I called the desk twice and eventually the barking stopped. I think the dog just gave up because it didn't sound like the desk staff knew what to do. The crowning disaster, at least for my kids and husband, was that the remote control for the tv was dead. We managed to get that taken care of but it was just the icing on the cake. Your hotel looks great but actually being there is not great. I cannot recommend it to anyone.

A:
negative