Q: Given an Amazon review, indicate whether it is a 'Positive Review' or 'Negative Review'.
As many reviews of this product note, once it's working it's a great value and works well. And I assume for most buyers the powerline adapter truly is plug-and-play.<br /><br />Which is a good thing. Because if anything goes wrong, you're totally on your own. The product comes with nothing in the way of useful documentation, either on paper or on the mini-CD. There is a configuration tool you can load on a PC, but no instructions of any kind on how to use it.<br /><br />I tried installing three adapters--one for the router and two for outlets. The outlet connected to the PC came up with a lot of changes of settings on the configuration tool. The outlet connected to a PS/3 was never recognized, though all the lights were on. (The PS/3 had previously worked with a Cisco powerline adapter.)<br /><br />The company's website offers multiple ways of contacting technical support. None of them work. For U.S. buyers, there is a toll-free number that is supposed to be \"24/7\". In fact, no one ever answers, no matter when you call. Sometimes you get a message that the tech support staff are all busy and please call back later. Sometimes you are asked to leave a message, but no one ever calls back.<br /><br />I also tried emailing the company. After two days I received a reply that asked me to repeat information from the email I sent. I wrote back, then nothing.<br /><br />After several days of trying to get some kind of technical support, I gave up. I could never get the adapter connected to the PS/3 to be recognized, and I tried every possible setting, resetting, switching the adapters, you name it. It worked fine for the PC, eventually.<br /><br />Bottom line: great if it works out of the box. Otherwise, don't bother.
A:
Negative Review