Mani-Pedi day at the spa for mommy and daughter this past sunday. upon scheduling i specifically asked if we could dine at the spas bistro on the terrace....the nice young lady assured me that would be fine. I also specifically asked for two specific services on their menus and was told that would be no problem what-so-ever. When we got there were greeted in a chilly manner. The services were set up wrong with the wrong products. The two ladies delivered the services like robots. The decor in the salon is dark and not that pretty considering this is a multi million dollar facility. As we were making our way to the terrace we were told, again in a chilly manner that we were not able to use the terrace bistro....in not so many words " the 200.00 you just spent on your nails and toes doesn't count" Lastly, It is 2 days later and all my polish has chipped. Not what I expected...not one bit.
What is the sentiment of this review?
negative