In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

[EX Q]: customer: Hello. I am Joshua Collins.
agent: Hello, how can I help you today?
customer: Can you please book a flight ticket from DTW to JFK?
agent: Sure, I will help you with it. Please share me your planned travel dates to proceed further.
customer: Thank you. Sure, I need to travel on dates of Sept 21 and Sept 23.
agent: Do you prefer any specific time for you depart and return?
customer: Yes, I would like to depart in morning time only.
agent: Please let me know if you have any other preferences.
customer: I need connection 1 so please check with that.
agent: Thank you for providing all the essential details, please wait for a while.
customer: Sure, I am happy to wait for your response.
agent: We are sorry to inform you that we don't have any flight available in the morning time on given dates by you.
customer: Oh! It is sad to hear. Anyway, thank you for your time.
agent: Thank you, looking forward to serve you better next time.
customer: Most welcome.
[EX A]: no_flight

[EX Q]: customer: Hello.
agent: Hello. How can I help you today?
customer: I am Carol Williams. I want to book a fight ticket from PHX to ORD. Can you find a flight ticket for me?
agent: Sure, may I know your travel dates to search available flight for you?
customer: Sure, I am planning to travel on these days that is on 02/02 and back on 02/04.
agent: Wait for a minute, to check.
customer: Ok, make sure that the connection limit 1.
agent: Sorry, I could not find any flight with your connection.
customer: Ok, no problem. Thank you for your information.
agent: My pleasure.
[EX A]: no_flight

[EX Q]: customer: Hi.
agent: Hello. How may I help you?
customer: I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?
agent: Sure, may I know your name to check the reservation status?
customer: Jason Wilson here.
agent: Please wait.
customer: Ok.
agent: Thank you for waiting there is no reservation found on your name.
customer: That's Fine, Thank you for the information.
agent: Thank you for opting us.
[EX A]:
no_reservation