Read the following article and answer the question. Article: One morning there was a massage on the answering machine from an angry customer, complaining about her lack of service----service that had been stopped because her check had bounced. As it is my job to handle payments received, it was my duty to collect the check. As is often the case when a check bounces, I soon found that this woman's phone number was no longer in service. A check of the caller L.D told us the call had come from the manager's office of the apartment building where our customer lived. We left a message with the manager and within the hour our call was returned. I told our customer gently, sympathetically that a check she had written had been returned for lack of funds. I told her I always want to let people know about returned checks quickly because the huge fees the bank charge can cause more checks to be returned and more fees to be charged. I told her I hope she could contact the bank and get things straightened out before her problem got worse. I also told her, gently once more, that I hated to add to her problem but she would owe us a fee because the bank charges us a fee when a check is returned. She told me she had difficulties because of being on a fixed income and being in poor health. She told me she had no children but had raised several that belonged to her husband and after living with him thirty years he had left her for another woman. Finally, after she had promised to pay, I told her not only do I care about her situation, but she taught me something. When a person is angry, there may be reasons you don't know about. If you don't react with anger, you may learn what the real problem is and may in some way be able to help, if only with a little sympathy. Question: Why did the author try to call the woman? Answer:
OPTIONS:
- To apologize to her
- To solve her problem
- To provide better service
- To charge for the fees
To charge for the fees
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Read the following article and answer the question. Article: A new generation addiction is quickly spreading all over the world. Weboholism , a twentieth century disease, affects people from different ages. They surf the net, use e-mail and speak in chat rooms. They spend many hours on the computer, and it becomes a compulsive habit. They cannot stop, and it affects their lives. Ten years ago, no one thought that using computers could become compulsive behavior that could affect the social and physical life of computer users. This _ behavior has affected teenagers and college students. They are likely to log on computers and spend long hours at different websites. They become hooked on computers and gradually their social and school life is affected by this situation. They spend all free time surfing and don't concentrate on homework, so this addiction influences their grades and success at schools. Because they can find everything on the websites, they hang out there. Moreover, this addiction to websites influences their social life. They spend more time in front of computers than with their friends. The relation with their friends changes. The virtual life becomes more important than their real life. They have a new language that they speak in the chat rooms and it causes cultural changes in society. Because of the change in their behavior, they begin to isolate( themselves from the society and live with their virtual friends. They share their emotions and feelings with friends who they have never met in their life. Although they feel confident on the computer, they are not confident with real live friends they have known all their life. It is a problem for the future. This addictive behavior is beginning to affect the whole world. Question: We can infer from the passage that _ . Answer:
OPTIONS:
- weboholism has the greatest effect on teenagers.
- students can hardly balance real and virtual life.
- people are addicted to games on the Internet.
- virtual life is more vivid and attractive anyway.
students can hardly balance real and virtual life.
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Read the following article and answer the question. Article: Museum of London At the Museum of London you can experience and discover the hidden treasures in our city's history. From talks, walks and tours to evening classes, there's always something happening at museums. The museum is here for you all year round so you can relax in our cafes, find a gift in our shop or just enjoy the sights. National Army Museum The museum is available to wheelchair users. And baby changing units are available in the male and female toilets. The museum cafe offers freshly-made tea and coffee and seasonal food. The National Army Museum Shop offers different kinds of goods which can be ordered by telephone or mail order, and an online shop has opened. Opening hours: 10: 00 a. m.-5:30 p. m. Garden Museum The Garden Museum explores and celebrates British gardens and gardening through its collection. A planned program of talks, children's activities and plant shows runs throughout the year. The shop offers a lot of perfect presents for those who love gardens and the garden cafe serves delicious freshly-made food. The museum also welcomes volunteer gardeners. Musical Museum The Musical Museum contains many collections of musical instruments. The museum is open to the public from Tuesday to Sunday. We are planning many special performances to which you are all invited. If you would like to have a party or use our facilities ,then please call us for further details. The museum shop provides a number of presents for musical instrument lovers. For further details please visit the website at www. visit-hounslow. com. Question: If you want to hold a party, you should go to _ Answer:
OPTIONS:
- the Garden Museum
- the Museum of London
- the Musical Museum
- the National Army Museum
the Musical Museum
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Read the following article and answer the question. Article: About five years ago I started at a new school when my family moved to Iowa. I was just a little ex-cited, but I worried I would never fit in with the other sixth graders. Lucy, a girl in my class, who I thought was not ready for change, didn't like me from the start. In fact, I was pretty sure she hated me. I would ask her a question, and I could tell she thought I was a total fool. My teacher made us sit by each other for the last term. Lucy was horrified . I didn't wear make-up , and I didn't wear those terrible bell-bottom pants. I didn't exactly look like the coolest girl. But, I kept smiling at her, though she rolled her eyes, and I kept telling her she looked beautiful, even when she was angry. Finally, Lucy let me talk to her, even in sight of her "cool" friends. She started telling me how beautiful I looked. I still remember that first time when she smiled at me saying that, and I smiled right back, telling her thanks. Lucy invited me over to her house for a party, and talked to me all the time instead of her other friends. Lucy, the girl who hated me, called me her best friend. After that, we still were good friends a whole year later. I may have moved to Arizona after that, but I will never forget Lucy. It's funny -- I still remember her birthday. She was a great friend. And to think, she considered me her enemy at first. Though it was hard, and it felt like I was wasting my time, and losing my dignity , I still smiled at Lucy when she made fun of me. I'm not stupid, I didn't think she was right in doing those things, but I still put up with it. And we became great friends. About two weeks ago, I read a sentence by Abraham Lincoln: "Am I not destroying my enemies when I make friends of them?" Immediately, I smiled, thinking of Lucy. That sentence just reminded me how great it was for me to change Lucy into my friend in that state of Iowa five years ago. Question: How did the author change Lucy's attitude towards her? Answer:
OPTIONS:
- By wearing make-up.
- By keeping smiling at Lucy.
- By wearing bell-bottom pants.
- By sitting beside Lucy in class.
By keeping smiling at Lucy.
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