Sentiment analysis: Dr Izenberg is the ONLY reason we go to this office. I have been a patient of his for over 20 years & have had excellent care. The office staff at this office is absolutely horrible. Incompetent & rude! I stood at the front desk while a staff member completely ignored me while texting on her phone. If you call the office you are placed on a never ending hold & usually hung up on a few times before you actually speak to someone. My health insurance company could not even get through-they were placed on hold for 18 minutes before they hung up. What happened to Desiray? She was the only pleasant employee there & now she is gone???
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negative

Sentiment analysis: Here's the low-down. Food : 4 stars. Service: 0 stars. Location: 4 stars. This restaurant is not capable of handling crowds. They lack the staffing and the experience to handle large parties and numerous tables. I ordered the fried dumpling appetizer, drip ice coffee, and the beef shabu shabu + a side order of shrimp balls. I never got my appetizer nor the order of shrimp balls, and they had still left it on the check until I told them their mistake. The shabu shabu was really yummy (I particularly liked that we were able to go to a sauce shelf and pick out different things to change the flavor) so that almost brings my rating of this place to 2 stars, but the service was so horrible that I can't bring myself to do that. The drip ice coffee (which btw, I've had drip ice coffee numerous times all over the place. IT IS NOT WORTH THE ~$5.50 you are paying for it. It doesn't taste like real drip ice coffee. In fact, it just tastes like instant coffee that they falsely advertise as drip. Which with how terrible the service was, it's possible that they accidentally gave me the wrong coffee.) was not even given to me until right as I was about to pay for our check and cancel the order of ice coffee. Also, their maximum of 2 credit cards per table is ridiculous. I understand that this is a Pittsburgh thing, and with certain POS (computer restaurant systems), it is difficult to separate checks. However, this place has a current POS system, which means it is not difficult at all to make separate checks. Moral of this story, if there are more than 6 people in that restaurant, enter at your own risk of not getting your entire order. I may go back and give them a 2nd try, but with how rude the waitress was and the overall incompetence of the service, probably not.
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negative

Sentiment analysis: Food is so-so, service is awkward, bartender is great.
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negative