Ques: I'm taking a test and have to guess the right answer to the question after the article. Article: Most people who experience bad service while traveling, shopping, or dining out do no complain. They accept bad services or products without making a sound. Why? Many feel complaining won't do any good. In fact, they're wrong, because companies don't want their customers unhappy. Not sure you can do it? Here are some ways to use when things go wrong. 1.If you have a complaint, do something about it right away. The longer you wait, the harder it will be to get your complaint solved. 2.First, complain to the servers. If they are not going to solve your problem, then ask politely to speak to a manager. And if that doesn't work, you can always request to speak to the manager's manager! 3.Demand a discount . Let's say you were promised a hotel room with an ocean view, but got a view of a brick wall instead; if you were promised a seat in the front of a plane, but got a seat in the back. You should do something about both of these situations. Ask a special discount. 4.Don't be passive. Offer ways you think the company can satisfy you. 5.Insist on the price you were told. If you are refused, get a manager's name and telephone number, and promise to follow up with a letter and a telephone call. 6.If all else fails, wait until you get home and take action. Call the company's head office, and speak to the most powerful person possible. Then follow up your call with a letter of complaint. If necessary, call the customer protection office in your city and complain. Question: To complain about something, you should _ . Options: A: wait until you come back home B: prepare for a long time C: talk to the manager directly D: try to solve the problem actively
Ans: D

Ques: I'm taking a test and have to guess the right answer to the question after the article. Article: Bolivia has a population of three and a half million. About one tenth of the total population are white; one-fourth are mixed Indians and white; and more than half are full-blooded Indians. The government and the industries are under the control of the white people. The Indians today live in much the same way as their ancestors. Most of them are farmers. Many work in the mines, for mining is the most important industry on Bolivia's. Of all the mining products, tin is the most important, which makes up three-fourths of all Bolivia's exports. The eastern slopes of the Andes, since there are very few roads there, are fertile but not highly developed. The two primary means of transportation are river boats and porters. East of the hill region is the great plains where tropical plants are grown. A serious problem for Bolivia is the transport of food from the warm regions, where it is grown, to the mountainous regions, where most of the people live. Bolivia gained its independence from Spain about a hundred years ago. It has been slow in developing, but its rich resources promise a better future in it. Question: The eastern slopes of the Andes is not highly developed because _ . Options: A: there are thick forests there B: there are very few roads there C: there are many fine mines there D: they are not fertile enough
Ans: B

Ques: I'm taking a test and have to guess the right answer to the question after the article. Article: The managing editor is usually the person in charge of the day-to-day editorial process of a newspaper. He or she makes sure that the newspaper comes out on time each day and that costs are kept within a budget. He or she is usually responsible for hiring and firing newsroom staff, and serves as the spokesperson for the newspaper. The managing editor may also be involved in story, photo and graphics selection, assignments, laying out pages, and editing copy and writing headlines. The news editor is in charge of the news pages of the newspaper. He or she makes decisions on which stories are used and which are not. The news editor and his or her assistants also lay out pages of the paper. The copy editor edits wire and local stories and writes headlines. The copy editor is often the last person to see a story before it actually appears in print. The city editor makes sure that the news in the city is covered and that as many local stories as possible get into each edition. The city editor monitors the local general assignment, beat and specialty reporters. The state editor supervises reporters who cover communities and areas outside the city but still within the circulation area of the newspaper. The national editor _ reporters in bureaus in cities outside the circulation area of the newspaper. Most newspapers rely on the wire services for national news, but some have correspondents who work in other cities and report to the national editor. Question: From the passage, we can learn that _ . Options: A: the managing editor is mainly responsible for laying out pages of the paper B: the news editor determines which stories are used C: the copy editor is often the first person to see the story D: the state editor supervises the local general assignment, beat and specialty reporters
Ans: B

Ques: I'm taking a test and have to guess the right answer to the question after the article. Article: Is it wrong to use someone else's wireless(Wi-Fi) connection?Just recently,a man was arrested for doing just that.At that time,he was sitting in the street with a laptop and using an unsecured wireless connection to surf the Net.What do you think about this topic?Listen to the following different views on it. For a start,if someone is using your Internet service or downloading,this will affect your speed of access or download limit.Also,it's bad for Internet service providers.They will suffer in the long run because fewer people will pay for an Internet service if they know they can get it for free.And finally,just imagine this:what if the person who is stealing your Internet connection is involved in an illegal activity?I think the police are totally right to arrest these criminals. --by Sandra Wilkins Basically,if the person who paid for the service still has everything they paid for,what's the problem?It's just like using the light from streetlamps to read your book,or watching someone else's firework display.It's not stealing. Also,if you leave your wireless connection unsecured,then it is your own fault if someone else uses it.Just as you wouldn't leave your front door unlocked,or your car door open,neither should you leave your wireless connection open.By leaving your wireless connection open,you are inviting people to use it.Securing your wireless connection is as easy as clicking a few settings on your router .And finally,haven't the police got more important crimes to solve?They're always saying how they haven't got the manpower to solve real issues.But this is just ridiculous . --by James Hoarley Question: What does Sandra Wilkins think of people using others' Internet service? Options: A: He thinks it is necessary sometimes. B: He thinks it is unacceptable. C: He thinks it requires good computer skills. D: He thinks it is good for Internet service providers.
Ans:
B