Q: Before REI had even considered opening in Phoenix, there was Arizona Hiking Shack. The staff is knowledgeable and helpful. They are very good at fitting their customers with the right gear. They make every effort to be sure that you have what you need and are prepared for your hike, climb or backpacking event. They are also a great resource for local maps and information.

A: positive

Q: I would also give this company a negative rating if I could. This has been a nightmare. A kid plowed through a red light and hit our car, totaling it. When the Chubb representative told us the car was totaled, she said she would send an email right after the phone call with the official notice and the assessments. That was a Friday. We heard nothing from them so called on Tuesday. The rep said that her "computer had shut down" and she could not send the email. She said she would resend it and call us when she did. We heard nothing from her and received no emails. The next day we called and she claimed that it was probably in our junk mail folder. No. We gave her a different email address and she said she would send the material. Nothing received. My husband left a voice mail and called her on her nonsense saying that if there were emails sent her server would give her a notice if they could not be received. She finally sent the material to the first address. A check of the word document showed that it was created 5 minutes after my husband's voice mail. She also told us that she had extended our car rental for another week. We fedexed our agreement and car title a week after we had expected to be able to due to delays in receiving their report. Chubb received our material Monday of this week. On Wednesday the car rental co. called saying the rental car had been due back to them the previous Friday. The extension had never been sent. We called the company, got an extension until this Friday. We were told that the check covering our replacement vehicle had been sent via US mail and that the company has no mechanism for electronic transfer of funds (for $20,000.00 no less!) nor do they use a tracking number when they send checks this large through the mail. I asked to speak to a supervisor, gave her a chronology of events. I was told that all was well I would not have to deal with the rep. who had been incompetent and dishonest. 24 hours later. No check. Car due back to rental tomorrow. Called the company. Was told I had to talk to the same rep. She said she had to talk to a supervisor to get permission to extend car rental. She then called back and extended the rental until the next week but said that it was the last extension because WE had lost the emails that she had sent us. Then she went on to say that the company was doing us a favor because rentals are not required in our state. My experience with Chubb has been frustrating and frightening. I'm beginning to wonder if we'll ever get paid for this car. And I am imagining all sorts of horror with the emergency room bill when they receive it. The wreck was traumatic and difficult enough. This has just prolonged the pain.

A: negative

Q: Nachdem ich bei VOX und den Kuchenprofis einen Blick in die Kuche werden durfte, werde ich auch nach den Verbesserungen NIE WIEDER einen Fu in diesen Laden setzen. Schon, dass dem Sternekoch Herrn Baudrexel die Pimientos auch nicht schmecken. Die von Vox dokumentierte "Hygienekatastrophe" ist meiner Meinung nach eher eine Sache fur das Gesundheitsamt als das Fernsehen. Mehr gibts hier: http://bit.ly/iick8O *Ich personlich werde diesen Laden erst wieder betreten, wenn der Inhaber gewechselt hat. Wer eine Kuche so verdrecken lasst und falsch ausgewiesene Produkte (Pimientos versus profane Pfefferschoten) verkauft, hat meiner Ansicht nach die falsche Einstellung zum Beruf.*

A: negative

Q: Alaska was my preferred carrier on the west coast until I decided to make the jump to loyalty program for a much larger network. I always have liked Alaska's level of service, however, and if I'm flying somewhere that's more convenient for Alaska's routes, then it's my top pick. For PDX-LAS - my normal carrier requires a two-leg journey, which is stupid. So Alaska is my go-to. They have multiple non-stop flights per day, and at least some of the planes have been updated with the new power outlets at every seat. And of course gogo in flght wifi. While airline service across the board is a mere shadow of what it used to be, as far as the current standards go, Alaska still wins in my book... unless you put it up against Virgin, which has pretty rad service too. That said, the folks who work these flights are nice and friendly. As much as the seat sizes and baggage nonsense make it feel like cattle call in Economy, the crews on the ground and in the air don't contribute to it at all. And when flying to and from LAS, where it seems the majority of people don't listen or can't understand basic rules/etiquette, they offer a firm display of reminders that I wish all gate agents would. Like turning people away from boarding when they're trying to board ahead of their group. Or not letting people with rollers on in the group that's supposed to be boarding without rollers. My one main gripe with boarding is that they do offer earlier boarding to people who only have bags that will fit under the seat. Guess what? Those people still mostly put those bags in overhead. Frankly if they offered gate-check where I could get my bag at the gate on the other end, I'd be happy to send my roller below. But otherwise it's all out battle for those overheads. Aside from my main issue with their boarding processes, I dig the rest of the way they do things at Alaska. And I'll keep digging it... especially on this route.

A:
positive