I don't understand what everyone else is raving about when it comes to Molly's. For an establishment to receive my repeat business, it has to impress me somehow-- be it by practicing exceptional customer service, by having an amazing product, or by offering something incredible I can't get anywhere else. I would rate Molly's customer service as nothing above "acceptable," the food can be described as nothing better than "edible," and I don't believe there's anything unique on the menu. I won't be going back. We decided to get dinner from Molly's because we had been consistently and repeatedly let down by Giovanni's (another pizza place about a mile away from Molly's), and the reviews for Molly's were overall more favorable than the reviews for Campiti's (a few doors down from Molly's). I called at about 7:20 pm on a Saturday night and the woman answering the phone asked me if I could hold. I replied "Sure," and after being on hold for 2 and a 1/2 minutes, I suggested we just go down to Molly's to place our order in person since we were going to pick it up anyway. When we got there, the woman behind the counter said: "I'll be right with you," and we proceeded to stand there from anywhere from 3-5 minutes while she set up a delivery with some other customer on the phone. No smile in her greeting at all. Now, I don't expect to be treated like royalty when I walk into an establishment, I understand I'm not the only customer, but between being put on hold for over 2 minutes when I called and being made to stand there at the counter and wait for her to be available to take our order for over 2 minutes, it was obvious to me that this woman was being given more than she could handle. I write it in every restaurant review, but for all I know this is the only review of mine you're reading, so I need to let you know where I'm coming from-- I've worked in customer service and as a server. When a customer walks into your place of business, they should be welcomed as a guest in your home. I would probably be a lot less pissy about being made to wait if the woman behind the counter at Molly's had made the slightest effort to smile or bring a hint of cheeriness to her voice. Maybe she was having a bad night, maybe she was busy, I get it, but it's not personal, it's business. A gentleman who was in the back making food greeted us and stopped what he was doing to come forward and take our order. I didn't mention that I had been made to wait for 2 minutes on the phone when we tried to initially call our order in. We told him it was our first time there, how it smelled good in there, and we were excited to get one of that week's specials, which was if a customer spent over $15, they got free macaroni and cheese bites-- which were little clumps of mac & cheese fried with a side of some marinara sauce. I ordered a "specialty" pizza- the roasted garlic pizza, and my hubby ordered a "traditional" pizza with pepperoni and onion. The gentleman took our payment and told us it would be ready in about 15 minutes. We went for a walk, came back, and the food was ready in 15 minutes, which was great. I'm glad we patronized an establishment that at least gives out realistic measurements of time as to when the food will be ready. Less than 10 minutes later we were home, taking our first bites, looking at each other and asking: "What's the big deal?" I didn't notice any fatty pieces on the chicken on my pizza, which is the first time I've experienced that at any pizza joint anywhere, so obviously my food was prepared with some level of care. My hubby said: "Eh, that's pretty good," but he didn't want to save the 2 slices he didn't eat at that time for later, which is not how things usually go when we get pizza from other places. Neither one of us ate more than 2 of the (free with our order) macaroni and cheese bites. I'm really glad we didn't pay for them. Personally, I say go if you want, maybe your experience will be better than mine (ours) was, but don't believe the hype of other reviews for this place-- keep your expectations realistic. Most other reviews I read on yelp are what swayed me to go and frankly, I think other reviewers are either easily impressed or maybe I caught Molly's on a bad night, I don't know. What I do know is that Molly's won't be getting any more of my money for their overall barely average performance in terms of quality of food and service.
Choose: was this review given positively or negatively?
Choose from:
(A). negative;
(B). positive;
(A).