Problem: What would be an example of an negative review?

Answer: I gotta say I wasn't impressed. This may be to my slightly inebriated state but I feel that it should have probably tasted better to me right? I was excited to see this place b/c to me it was like a little celebrity in the form of food. My thought was "I saw it on the Travel Channel! I must eat there!!!!" I've had better and the cost was a little steep. I found their dogs to be a little salty and maybe this is the Texas in me but where was my option to top with BBQ sauce and REAL chedder cheese?

Problem: What would be an example of an negative review?

Answer: 1) I am staying for 7 nights... During the weekend I had noisy neighbors, but manageable ones so I didn't say anything. Halfway during my stay they were replaced with a LOUD group of girls. I Called security up one night after midnight and they never came. Tonight, I tried to get my room swapped and they wouldn't let me. Said it was too late... Even though I came as soon as I could to switch after work. So, now tonight I have to wait until they wake me up when they get back to call security to tell then to be quiet. AND THEN tomorrow I get to pack up my stuff, leave it at concierge all day and stand in the longest line ever to get a new room. I am really disappointed with how little they are doing to help me. 2) no free wifi .... I didn't know ppl still had to pay for wifi. And the service in the rooms is TERRIBLE. I could barely load anything while in my room. 3) bathroom: barely any lighting and no lighting in showers. The water pressure is very poor. The water in the sink doesn't drain well either. Clogs very easily. 4) cleanliness. Although the rooms aren't renovated, they are at least neat and tidy. The carpet outside in the hallway are stained , ripped and hole-y in places and aren't even connected to the floor. 5) also, the gym is connected to the spa and isn't open 24 hours and therefore closes at 7pm. So if you were planning on going after work, don't count on it.

Problem: What would be an example of an positive review?

Answer:
My A/C has been acting up so I called Desert Valley and they were very nice on the phone. The service guy was on-time and went about checking and fixing the problem very quickly. He also checked the heating tomake sure that worked as well. I think he was done in about 45 minutes or so. He also gave me a rough estimate of when I'd need to replace my units and how much it might cost so that I could start saving for it. All in all, I was very pleased with the service that Desert Valley provided. I will be calling them again... if I have more HVAC issues... hopefully not soon.