What is the sentiment of the following review?
Tristan-Elvis was a problem solver, helpful, and knowledgeable!! My Mac book pro stopped working within a year of owning it. :( thankfully I was able to squeeze in an appointment (which make sure you have one, has to be made online ahead of time!) Anyway Tristan was extremely helpful! He started running tests and kept me updated on what he was doing and he asked if it was okay to help other people waiting while the test ran itself. I appreciated the fact that he asked and didn't forget I was sitting there! I told him my concerns with needing my laptop with being a full time student with 16 credits and full time student teaching and planning! He understood and was willing to stay past his shift to help get my hard drive replaced to have it back the next day!! I went to three other stores the day before and they were not willing to help MY NEEDS as a customer! I'm just beyond thankful for Tristan's amazing going beyond for a customer! This is why I'm an apple product buyer!!
Available options: *negative; *positive;
positive