Problem: What would be an example of an positive review?

Answer: After finding a great deal on Groupon we decided to join this gym. We are happy with it, however there are always huge dudes in there grunting in the mirror. It's intimidating, but if you are able to focus on you then you can overlook those guys. We will continue our membership as it is very convenient. We have noticed that no one wipes down machines and haven't seen anyone who works there cleaning either, but they are a pretty busy place.

Problem: What would be an example of an negative review?

Answer: I very rarely write reviews on Yelp, but I have been completely disappointed in the service and care of Banfield Pet Hospital. After moving here in January, I took my dog here on 3 occasions- two comprehensive exam appointments and one follow-up for a vaccine. All 3 were scheduled in advance. The first appointment I waited over 45 minutes before being seen. The second appointment, which was a simple vaccine that they told me would take 10 minutes, I waited almost an hour. For the third appointment, a comprehensive exam, I was told that I could drop her off and pick her up 2-3 hours later. We scheduled a drop-off time for 9:00 am, which I discovered was a joke- they scheduled everyone for a drop-off time at 9:00 am, and there was only one person present to check in numerous people. I waited over 20 minutes just to check her in. When I left they told me they would call me when she was ready. At 3:00 pm (3 hours past what they said pick-up would be), I called. They said that she was still not ready. They did not call me until 4:00, when they told me that she was ready and I could pick her up between 4:15 and 5. Trying to prevent yet another extended wait, I arrived at 4:30. Upon arrival, I was told that she was still not ready. I waited another 15-20 minutes before they finally brought her out. If I felt as though my pet was getting outstanding treatment it might be one thing, but the care my dog has received there has been average at best, and the utter lack of respect they have for their customers' time has been beyond frustrating. They are always trying to sell you something without listening to what the actual, practical needs of your pet are. I will not be returning to Banfield Pet Hospital.

Problem: What would be an example of an positive review?

Answer:
Gotta say, this particular location of Giant Eagle (Market District) was the best Giant Eagle I've been to. Impressive selection of cheeses. Decent international section (although, Wegmans always surprises me! I'm talking mainly Asian stuff.) Also was the place I became addicted to redbox DVDs. I always enjoyed the festive events they have going on once in a while. The one that I went to was in celebration of fall - they would decorate the store, even had some live musician near the doorway, give away samples of pie and cookies. Felt really nice to be welcomed into the store that way. The only bad thing I'd say about this Giant Eagle is the clusterfuck of a parking lot they have. It's right off of a fairly busy street right by an intersection. They do have a parking garage, but you still have to wait in a line to get there because you're waiting for other people to park/reverse out of their space in front of you.