Is the following review positive or negative?

Horrible iron and press service , broken buttons all the time replaced with buttons that don't match . Bad work , the owner doesn't care if you let him know about the problems he blames it on the machines ? Also Double crease on all your slacks including the inside seams . The inside seam of the slack gets creased several times , starch stains on laundered shirts , wrinkled press iron work , overall one star is not even deserved . The girls that work the front desk are very nice but the paying service is sad.
negative