input: Write a negative yelp review (OPTIONS:
- negative
- positive).
output: ***Rating is based purely on Customer Service of the Senior Staff of the hotel**** Me and my husband have a timeshare in Vegas and I wanted to pay the new "Judge Judy" game. It was only at the Tropicana and Planet Hollywood. LORD I WISH I WOULD HAVE GONE TO PLANET HOLLYWOOD!! Will Explain below. We went to the rewards center since we saw all these signs about "Get reimbursed for the money you lost"....That caught our attention. We signed up for rewards cards and was told that we will get reimbursed the money we lost (up to $200) in the first 30 days of signing up for the program. GREAT! We played, I lost $50 my husband lost $100, so $150 was deposited back into our account to play with. We went back to the Tropicana the day before we were to leave and the entire computer system for rewards/reimbursement was down............aahhh OK. We went to the rewards counter and asked how long before it was up. We were told that IT had been working on it all morning, no idea when it would be back up. We went on to say that we were leaving the next day, and if we didn't use our money in the next 6 months, we would lose it. The girl behind the counter shrugged her shoulders as if to say "your SOL". 3 other couples behind us, heard what was going on and they said "Look, we are in the same boat with that couple...we want our money back" She then called down Tim menta who is the Director of Loyalty & Marketing for the Tropicana. First thing Tim said to this girl "Why is this the first time I am hearing of this...no one told me"....WHAT???? YOUR ENTIRE REIMBURSEMENT/REWARDS SYSTEM THAT YOU HAVE SIGNS EVERYWHERE IN YOUR HOTEL TO JOIN IS DOWN.........AND YOU DIDN'T' KNOW?????????? omg...it was laughable! I told Tim the entire story again and he gave me his business card and said "We will give you your money back" Fast forward to today. 5 voice-mail, MSG to Tim in august, no response. In my last voice-mail I put "if I do not hear from you today, I will start to call the corporate offices of the Tropicana and work my way to the top" Wouldn't you know it, I get a call from his assistant THAT SAME DAY! She went on to tell me that he money was in our rewards account. I then explained it to her AGAIN, SLOWLY, how I understood that, but if we didn't' use it in 6 months, we would lose it and we were not coming back to Vegas for least a year. I told her I wanted a refund check sent to me. She said she would need to talk to Tim ...HERE WE GO AGAIN, AROUND AND AROUND THE CIRCLE WE GO!! I have yet to hear from Tim, or to receive any money refund. I will never set food in this establishment again............they will never get another dime. Hope that $800 my husband lost at 3 card poker was worth it................AND I AM STARTING MY CHAIN MAIL TODAY OF THE NEGATIVE EXPERIENCE TO THE CORPORATE OFFICES OF TROPICANA. Will I get my money back??????? Stay Tuned (but dont hold your breath)
input: Write a negative yelp review (OPTIONS:
- negative
- positive).
output: I live at the W.Post Rd Tesora property. The apartments, grounds, facility are resort quality and beautiful. The staff are all 5 star top notch, very friendly, always handle things promply and efficiently! The location is convenient and quiet. HOWEVER, all that said, be prepared to pay a small fortune AND for your rent to go up (ALOT) everytime you renew your lease. I am a long time resident, have a ONE BEDROOM and pay $1227/mo!!! They should wear masks. If money is no object, this is the place for you. Myself, I will be sadly forced to move very soon.
input: Write a negative yelp review (OPTIONS:
- negative
- positive).
output:
We walked out. There was no reason for the poor service we got this evening. As there were very few people there, lots of open seats were available. We were seated by the bus boy as soon as we got there. Then we waited. When everyone else is already eating 2 minutes is to long to make a table wait. We left. My wife spoke out about how this was her 2nd horrible experiace at this location in as many weeks. Tonight she was feed b.s., l's and e's about how there was a credit card issue. To us it looked as if our server was just goofing off not really caring if he waited on anyone or not. Good luck with dinner service here, We've never had this experiace during breakfast, so it'll stay a breakfast place, maybe lunch, but no more dinners.