Problem: What would be an example of an negative review?

Answer: Crowd at the palms sucks big time. avoid, head to much classier venues like Cesars or Bellagio.

Problem: What would be an example of an negative review?

Answer: I wish I could give half stars cause I really do think this experience was a 2.5 star experience. Called to make an appt and receptionist Melissa made me feel really uncomfortable when I attempted to make an appt with Arliss. Saying she was only available on pre-booking appt basis but that she can put me down for 7:30 with Chris and she also emphasized he had 9 years of experience. Keep in mind she didn't ask me if I wanted the appt she told me she had already put me down...ummmn okay. But it was my anniversary and I wanted to relax and get my hair done after being in the pool all afternoon so I still went with it even though my initial first impression should've forewarned me. Found the salon fairly easy and aesthetically the salon is pretty and seems like a perfect to get dolled up before a night out in Vegas. Chris' hands were really nice for a the scalp massage when my hair was getting wash but he kept pushing soap into my ears and it was really hard to relax when my ears were itchy and full of suds :( Now in regards of the actual blowout OMG it was so painful!!! I felt like my hair was being ripped out of my head and it was!!!! There was broken hair all over my dress :( :( He tried to put a round brush pieces in my crown to add volume since I told him I had previous issues w lack of volume w my blowouts but it caused more hair to be pulled in every direction :( :( :( I asked for the mimosa blowout but I don't think I got that. my curls were pretty tight and I had to ask him to break them apart and to be a bit more loose. Overall the hair itself wasn't too bad but my scalp was left throbbing from having hair being pulled on and ripped out every second.... I feel bad for writing this review but then I'm reminded of the throbbing pain my scalp had to go through and don't feel so bad...

Problem: What would be an example of an positive review?

Answer:
Good price on a wash and wax and the service guys were really friendly and informative about their service and products. They were pretty attentive to the cleaning and finishing from what I could tell. The waiting area is nice,clean and spacious in comparison to others, and it does appear to be updated. The new owners seem to really want to take care of their customers and keep them coming back, which I will.