This Red Robin really struggles getting it right. Our food is consistently not hot when it arrives at our table. We ate lunch yesterday (restaurant was only half full) and I watched our food sit under the warming lights for at least 8 minutes. The waiter kept telling me our order would be our shortly. I gave them the benefit of the doubt and waited to see if this was indeed our food and it was. Fries were soggy and cold burger was only warm, kids meals were luke warm. I sent the burger back and told him I watched the food sit there the whole time under the lamps and wanted a fresh one made. Manager came over and gave us some hot fries while they remade the food but that was about it. Not really any apologies were made. This Red Robin is getting taken out of our rotation of restaurants.
Is this review positive or negative?
[i] negative. [ii] positive.
Answer:
[i]