Sentiment analysis: I am a little torn on how to rate this place like other reviews. This place is a must see for kids at least once. The place is unique with all of the crazy decorations and toys hanging around. From our kid's point of view, it is definitely 5 stars. For my wife and I, a would only say 3 stars. They have a very large selection on their menu and the ice cream/shakes are delicious. It is a little over priced, but I think it's is because of the experience. The food is nothing special or out of the ordinary. I remember going to this place when I was in high school and loved it, but now that I'm older, I'm like, "Eh... its ok".

OPTIONS:
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positive

Sentiment analysis: I used to like this place until tonight. The first issue I had was that the fat sushi chef behind the bar was very unprofessional in how he was talking bad about customers and there needs. Then my server Adam took a 12 minute smoke break out on the patio while I sat there with an empty drink. I may not have noticed if the other two female servers would have filled it up on 4-5 times that they walked by me. After Adam decided to come back, and actually do some work he decided that it wasn't important to wash his hands. Keep reading it gets better. He finally came by to grab my beverage so he could refill it, and while walking back with it and holding it by the top, I was thinking to myself if I should ask him to stir the sugar into my iced tea with his finger since it really couldn't get any more disgusting. I can only imagine what their kitchen and walk-in coolers look like if this is what they allow the staff to do. The presence of an owner or any type of management is non existent. Its like watching the insane running the assylum. With over 18 years as a chef and restaurant consultant my suggestion would be to terminate all of the staff and start over with professional people that may look out for the good of the restaurant. Also get a real manager that will hold the staff accoutable for their actions. This place doesn't have a chance for longevity with how it is running currently.

OPTIONS:
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negative

Sentiment analysis: Save your $$$$!!! We came here this past Sunday night for their famous Frozen Hot Chocolate. If you don't know what it is, it's just a Chocolate Milkshake....without the ice cream. We waited in line for 10 minutes just to place our order. Here's why...there was one girl taking orders....and the SAME girl making the drinks! Now after placing our order, apparently, workers inside saw the huge line building up outside the "take-out" window, and one extra person decided to help out. Funny, because through the pick-up window, we could hear him talking $hit about the girl (the one taking orders) with another co-worker! After all this $hit talking, our drink was ready. For $15 (for a double), this is EXTREMELY overpriced!! And I do mean EXTREMELY!!! I'm not 100% sure, but I'm pretty sure there isn't supposed to be ice chunks in it. I was basically chewing my drink. WTF??!?! If you're looking for a frozen drink, I'd suggest going to Starbucks and getting a Frappacino....or better yet, go to Coffee Bean and get one of their blended drinks. Granted, it will be more expensive than your local SB or CB, but it'll still be cheaper, faster, and more importantly, TASTIER! Avoid this place! If you really want to try one, I'd suggest stopping by one of their locations in NYC.

OPTIONS:
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negative