Triple repeated a simple 2 person order. Couldn't handle it. Why cant they make a simple ketchup & lettuce only burger? Theres pickles & onions everywhere!!!! Asked if we wanted ranch, yes please, got none.

negative

This is a long review but worth the read, this is a span of close to 2.5-3 hours this took place. If I could give this place zero stars I would. First got there at 1:45pm to have 2 new tires mounted on the front. I asked him if needed to use the rebuild kits for the tpms sensors and he said "No you don't have too" which was also told to me over the phone a week prior when I called around. Since they said we can mount and un-mount around the sensor without breaking it. So after that we went back inside so he can take my info and I asked about alignments, and the original cost was 69.99 but told me if i was to do it today he will do it for 49.99 and said ok sounds good. Then I asked him how long will this take and his exact words were "As you can see both bays are open, as in the tire and alignment so it won't take long about 30-45 mins" I agreed and had a friend pick me up to take me back home. It was now 2:55pm and had no call so I called them back for an update and they told me we haven't mounted the tires yet cause we are waiting for the TPMS rebuild kits. Which I was confused because the other guy said I didn't need it. Then the "Manager" told me about the laws and how they can't do that and such, and I said "Ok but the other guy didn't say I needed it and it was fine" Manager "Well it doesn't matter what he says cause we have to do it this way" Me "well yes it does cause I shouldn't have to pay for it if this was never told to me" Then the manager told me the new total and it was about 7-8 bucks higher then what it was so I was like ok. Then I asked the manager, so was the alignment atleast done and he said "Yes that is done, just waiting for the rebuild kits from our vendor they usually take 20-30 minutes to drop things off but today they are taking alittle longer" So I decided to give them 40 more minutes and had a friend pick me up and drop me off at 3:40pm, I saw they finally got to one tire. The front desk guy that I first spoke to told me they lost one of the TPMS sensors so had to get another, I'm like wtf ok. But don't worry I'll find it. 5 mins goes by and he said I found the kit and they will start the 2nd wheel. But after 10 mins passes no one was working on the 2nd wheel, I can see the wheel sitting there on the mount machine, but what happened was he lied to me saying he found it but really they were waiting for their vendor to drop off another set, cause I saw him with my own eyes. I'm like dude, you guys didn't even find it your vendor had to drop another set off. Why would you lie about something so small to buy yourself time. I then asked "How did the alignment go" he said "We haven't done it yet" WTFFFFF your manager told me you guys did it already. But that was another lie and then he says "Oh don't worry we will get you out of here in 15 mins" Me "You guys can mount a tire and do a alignment in 15mins!!?!?" They obviously think anyone that comes in there is not mechanically inclined, you can't mount a tire and do a alignment correctly in 15 mins. But at this point I just wanted to get my car out of there and cancelled the alignment. Cause they clearly don't know how to estimate time properly, which I noticed since 2 other guys waiting were complaining as well. Now the so called "Manager" brought me out to my car and said the tire your brought in isn't truly round and you can see the wobble so when you leave you will have some bad shakes, at this point, really the new tire I brought in. First I was driving it before and there wasn't any wobbles and when you look at the tire rotate on the balancing machine it was the rim that was moving so it looked like the wheel was properly secured on the balancing machine. Manager then went off saying "I've owned a lot of high end cars so I know what I am doing" why does that have anything to do on this situation, I don't care if you owned high end cars or a damn moped, that has nothing to do with this situation. So stop trying to brag or lie and finish my car. That was suppose to be done 2 hours ago. I then just go inside and wait another 5-10 mins for my damn car. Front desk guy says your car is ready. But before he gives me the bill, the so called manager comes inside and starts typing all these notes on my account. Too basically protect their own ass if anything would have happened. But then I get the bill and I saw that they billed me for 2 tpms kits, so I said "So you guys are going to charge me for the kits" Manager "yea we are cause you needed them and we have to legally do it" Me "Even though this guy right here said I didn't need it" Manager "Doesn't matter what he said" Me "actually it does cause you can't have 2 people saying 2 different things" Then the front desk guy chimes in "Well I mentioned it" Me "You didn't say I HAD TOO, and you said we can do without them, all your doing is trying to save your own ass as well" **Review** Continued on follow up

negative

My group and I were very happy with the attentive service provided by Chantel. Our water glasses were never empty, the bread was always warm----- and the entrees were ample. Each of us took half our food back, the baked potato will be a meal alone. Kansas Strip was prepared as asked and very tasty/flavorful. The other chaps ordered the ribs and chicken: Both huge portions and delightful. We will go back in the near future to see if there is consistency. Bon appetite.

positive

The one star is generous. This poor poor excuse of a "resort". How dare you charge me a resort fee for wifi and other amenities when the internet NEVER worked, no coffee maker in the room, cable tv would digitize the picture to the point of making it unwatchable, and the rooms don't have a mini fridge. Sat at a slot machine for 40 minutes and never saw a cocktail waitress. I had to get up and pay for a luke warm Corona. Bartenders walked by us 3 times before we got up and left the bar. Wallpaper was peeling off our hotel room wall. In the sports book, the chair I was sitting in looked like it had been chewed on by a dog. The stuffing was coming out of it. The players club perks are a joke. After gambling over 2000.00 we only earned 2.50 in resort credits!!! Man is that a perk or what?? This place stunk!!! Too many other places to stay in vegas that are much nicer and just a bit pricier.
negative