"WORST RESTAURANT EXPERIENCE OF MY LIFE" I NEVER WRITE REVIEWS on places but this one had to be done. My wife and I have travelled many places and eaten at many restaurants. We go out to eat every weekend and when we like a place we tell everyone about it and go back many times. My experience with Romeo's was so shocking, rude and offensive I could not not post my review. This was our 4th time going to Romeos in the last 3 months since reading about them in the paper of how great their desserts were. My wife and I love desert cafe's and Romeo's had a large selection. The first time we went we each got dessert and liked what we got. The 2nd time we went with freinds for dinner and thought it was pretty good. The menu is so huge it took us 20 minutes to order as we couldn't decide on what to eat. The 3rd time we went for desert with 10 people from my office. The final and 4th time we went which was on Friday was litteraly the worst experince of my life. 3 out of 4 times we went we alaways had the same waitress who I am assuming now is the owner. (I did not get her name). We came once again for dessert and my wife and her sister spent about 20 minutes trying to decide on what to order. They went to the restroom for a bit and then came back. They had ordered a piece of white cake, baklava cheesecake and some fudgy pie cake thing. The cheesecake was pretty good, the fudgy thing was decent although at 5.50 was extremely small and the white cake thing was terriable. It was dry and basically no flavor. We all tried it and left basically 3/4 of the cake. When the bill came it was 3 pieces of cake and tax. I told our waitress that I did not wish to pay for the piece of white cake as we did not think it was good and dry. She just looked at us and walked into the back of the restaurant and told the lady that had helped us the 3 times in the past. THIS IS WHERE IT GETS SHOCKING: The waitress (owner) came over to our table and said I was told you didnt like something you ordered. I proceeded to tell her that we would pay for the other items but didnt think the white cake was good as it was to dry. She then proceeded to pick up the plate with my fork on it. I knew what she was going to do and sat there in shock. She litteraly cut a piece off the cake and ate it and said "there is nothing wrong with this cake, it is not dry". I told her I cannot believe you just did that. She said I am not going to take this off of the bill just because you didnt like it. She then asked me and my brother in law if we owned our own businesses which we do both happen to do. She then walked away from our table. As we all sat there in SHOCK I said I am not paying for that cake. I left $11 in cash which was 2 cakes and tax and walked out. My wife, sister in law and her husband stayed in the restaurant. The waitress then came back to the table and said so you just are not going to pay for the food. They again told her they would pay for it all but that piece of cake. She then proceeded to say to my sister in law out loud to the whole restaurant. "Are you not the one who was just in the bathroom throwing up" trying to make her look stupid in front of the other patrons. At this they left the money on the table - minus the cake money and walked out. What was this person thinking? We estimated that this piece of cake cost them .80 to make. Was it really worth the amount of lost business they will be recieving? The least she should have done was to offer us something to replace this piece of cake with or just offered to remove the charge from the bill. Besides the 12 other people we told to come to this restaurant who will never go again. How many people will they tell. Like I said I never post reviews but this experience to me was so shocking I couldnt not leave a review.
Is this review positive or negative?
negative