How might one describe the sentiment of this review?
THIS SUCKS!!!!!!!!! We are in Vegas for our 19th anniversary, decided for a quick get away. So we chose the Stratosphere, Grand Suite. The room was terrible. the staff except the bell staff were terrible. When we arrived we had to pay $10 to check in early, $5 per night to look at the ghettos of Las Vegas. When we got to the room there was trash on the floor outside our door, we told the cleaning lady she picked up the big pieces but left the rest. That being said the worst was yet to come. We went to bed and all you could here was the elevator going up and down, and up and down, and up and down. So there was no way we could sleep there. We called the front desk and complained. I asked the woman who took the call why this was not on the website, that all the grand suites abut the elevator. She said "if she had built the website she would have said that". This tells me that this is an ongoing problem with complaints. So their solution was a much smaller room and did not refund the extra monies we spent. Very disappointed with the hotel. We suspect a change in ownership.. DAY 2: it is 2:12 and our room is still not cleaned, even though we put out the sign to service the room since 8:45 am....Options: I. negative II. positive I think the answer is
I.