Problem: What would be an example of an negative review?

Answer: This was the worst Vegas trip I have ever had! I don't think they are even deserving of any stars. Upon arrival I was pleasantly surprised at how the hotel looked with all the upgrades. It definitely was a huge face lift building wise, but the customer service was terrible! When i found out that the New Tropicana was now owned by Hilton, I was even more disappointed. The dealers were not pleasant to talk to or entertaining, the hostesses did not seem like happy employees either. To add to the terrible experience, I got stuck in the elevator for 90 minutes and the speaker was not working so I had to communicate with security through gestures using the camera. I was left unattended with no contact for 12 minutes... even 911 stays with you until help arrives. The attendant stated that help will be there in a "couple" of minutes. My understanding of a couple of minutes is 2- 5 minutes. The elevator doors miraculously opened after 90 minutes even before the technician arrived. It was all in all a F*cked up situation and will never stay at this hotel ever again. I wrote a letter of complaint through email to the hotel manager, Jay Baluyot, in April and still have not heard from him. I sent another letter of complaint through postal mail and still no word. I am now in the process of emailing Hilton corporate to make sure this is taken care of. Hilton hotels should not have these kinds of hotel as a part of their family. It will definitely ruin their name. The wifi connection was slow and we had to pay for it as a part of the "resort fee". If I'm gonna pay for internet, it needs to be fast. The parking area was dirty and there was even area where mattresses were stored visible to all guests. WTF?? Don't let the hotel fascade fool you. This place needs all around renovations... most especially support staff and employees

Problem: What would be an example of an positive review?

Answer: Surprisingly quite (except for our table) on the Friday before the ACC championship game. I would imagine this place would be hopping after work! The atmosphere was great for the young crowd to hang out. Most had the filet, I had the lamb, and one other the salmon. All were cooked to perfection except the lamb. It was a bad cut with lots of gristle that I couldn't even cut through, so three sizable pieces couldn't be eaten. The Tiramisu Chocolate Martini was with the whole trip to Charlotte!!! We may have ordered a few extra of those.

Problem: What would be an example of an positive review?

Answer:
Great atmosphere, very good bbq, crappy location, and Blue Moon on tap! Service was great, but we were there on a fairly slow Tuesday night.