instruction:
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
question:
customer: Hello.
agent: Hello. How can I assist you today?
customer: My name is Janet Rodriguez. I have a plan to meet my friend in Seattle, can you help me for booking a flight ticket?
agent: Sure, I will help you in booking. Can you please help me with your travel dates?
customer: My travelling dates are from 03/30 till 04/01.
agent: Ok, may I know your airport codes?
customer: My travelling airport codes are from MCO to SEA.
agent: Here, I found a flight for you with 1 connection and fare is 100. Shall I proceed?
customer: Ok, please proceed for booking.
agent: Your booking is done with flight 1015 and airline is Spirit.
customer: Thank you for booking.
agent: Welcome, have a safe flight.
answer:
book

question:
customer: Hello.
agent: Hello. How may I assist you today?
customer: I have to change my reservation due to my planned my trip got postponed. So please help me with that.
agent: Sure, may I know your name?
customer: Thank you. Please check my reservation with my name Rebecca Gonzalez.
agent: Please wait a moment.
customer: Sure, take your time.
agent: Sorry, there are no active reservations to change your trip.
customer: Oh! It may not be booked properly. Anyway, thank you for your time.
agent: Thank you for reaching our service.
customer: Most welcome.
answer:
no_reservation

question:
customer: Hello.
agent: Hello, how can I assist you today?
customer: I am Pamela Gonzalez. I want to cancel my recent reservation, because I want to travel with my friends by road. Can you help me in cancelling?
agent: Sure, please wait for a moment.
customer: Ok.
agent: Sorry to say that, no reservation was found with your good name.
customer: Thank you for your help.
agent: Thank you for reaching us.
answer:
no_reservation