Problem: What would be an example of an positive review?

Answer: I have been meaning to write this review for a while.. Saw some reviews about Lyndell and his window cleaning service and hired them as we just moved to a house with many dirty windows. He did a very thorough and great job. He took his time to ensure everything was perfect. He is a young business-man and I am glad I supported his enterprise.

Problem: What would be an example of an negative review?

Answer: Las Vegas is the capital of the hospitality industry. I used to be in the hospitality industry, so when I go to Las Vegas I am eager to be wowed, but my expectations are reasonable because I also understand the restrictions that establishments have. So this review is as fair as it gets. Short version of this review: 1. Unbearable pulsing hum outside my room kept me up all night. 2. Food made me throw up in the morning. 3. What looked like blood spots on my friend's sheets grossed us out. (We later found out this was from the rust in the driers. Doesn't matter, fix it, get on top of your game!) 4. No compensation for any of this, no recovery on the part of the establishment. 5. STILL CHARGED ME FOR THE FOOD THAT MADE ME THROW UP AND MISS HALF OF MY CLASSES FROM MY CONVENTION! WHAT?! Yup, that's MGM, I guess. Long Version: My experience at the MGM grand was not only a disappointment, it was appalling. Worst of all, MGM knew about my issues and DIDN'T OFFER ME A THING to compensate for this. In the hospitality industry, we call this part the "recovery"...it would appear the MGM Grand Hotel and casino has never even heard of this concept. I was in Vegas for a convention for which I paid a pretty penny. I got to my hotel and the check in desk people were VERY pleasant. I then got to my room and prepared for a restful night after a long drive...NOPE, sorry, a nonstop pulsing hum coming from god knows where kept me up. I slept two hours. The following day I slept 4 hours, but the hum was gone, so this time it could be the copious amounts of oxygen pumped into my room to keep me up and gambling. But the worst part was this: I ordered some room service after not eating at all for 12 hours. The guy who delivered it was AWESOME too. Great guy, got a great tip. The following morning, after sleeping 6 hours in two nights, I wake up at 6am with a migraine and nausea. I threw up my entire meal. Being sick, I also missed 2 invaluable classes that I can never get back. MGM COST ME MONEY AND KNOWLEDGE! I reported this, a gentlemen came and got my information and details of the incident. I assumed this would allow them to make things right. But no. My food was on my bill upon check out and I insisted that they remove it. They did so without hesitation, but then the food showed up on my credit card bill! WHAT!? I couldn't even help them recover myself??? A lady got back to me a week later telling me she investigated my incident. She said no other reports were made about the salmon that night, basically subtly suggesting that it was something else despite knowing I hadn't eaten anything before their meal. But here's the thing, IT DOESN'T MATTER IF NO ONE ELSE GOT ILL, I did! No one else getting ill only shows that the salmon wasn't stored improperly, but it could still be prepared improperly as surfaces and utensils can affect the salmon in a case by case basis. My friend also had some gross spots in his room after waiting 30 minutes for his room to be ready. He said they looked like blood. Later, it was explained that the spots are rust from the dryers. That's not an excuse, fix this! The staff was very pleasant at MGM which earns them 2 stars. But if you're in the capital of the hospitality industry, act the part.

Problem: What would be an example of an negative review?

Answer:
OK; I know I am a non-learner, but this time I mean it!! This is the last time I go to this place. We went for dinner last night because we felt that we could have a nice Xmas Eve dinner here. Well, it was OK, but far from what I wanted or expected. Let me begin by telling you that they have been advertising that they have a new chef with a new menu that is great! NOT!! I call to make reservations for dinner and ask if Annabelle's Restaurant is open for dinner since the last time I went, I called and was told "yes" but in fact the restaurant was closed and we had to eat in the coffee shop. I was again told yes. I also ask if the menu is the same as what is showing on the website and I am told yes. We get there and order a couple of cocktails and start to peruse the menu. First thing I notice is that there are no appetizers on the menu except for shrimp cocktail. WTF? Are you kidding me? What kind of semi-fine dining restaurant has no appetizers? And the rest of the menu bears no resemblance to what is shown of their website. WTF? So I ask if we can order from both the coffee shop menu as well as the restaurant's menu and they tell me yes. That is a relief since I ordered some onion rings with some smoked chipolte dipping sauce and some nachos with chicken -- both appetizers are pretty good. There are four of us and we order as our dinners chicken ala king over angel hair pasta, chicken marsala, shrimp scampi, and a NY cut steak. The dinners are MEH at best and they have no french fries or baked potato for my steak. They do have mashed potatoes, but I am not a mashed potatoes fan. Salad of mixed greens and Caesar salad are fine. But the dessert menu is pathetic and only one of us orders dessert -- a chocolate lava cake that looks like a Mac truck ran over a chocolate cupcake and they scrapped it of the road. The bill is $150 for four of us --- not expensive, but not cheap either. But I think I can do better at another restaurant. So today, I am cooking/making (with my girlfriend) our Xmas day dinner for the family. It will be super good. If anyone is interested, send me a message or email and I will tell you what we are having.