worst customer service I've ever experienced. I should have read these reviews before I walked in the door. Needless to say i left while the useless staff member was cutting the bread (looked like he was in pain just having to do that).
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negative

Knew it would be a mistake taking Greyhound again. I had to use them in a pinch a few months ago because my Mother had emergency surgery and I got to Salt Lake city faster. Coming home I got bitten by bedbugs! This trip I was simply trying to save money. I'm sitting at a table in the filthy food area when the rude cashier began yelling at a gentleman in Spanish. The gentleman obviously did not understand, so the attendant called Security. Security arrived and also began speaking Spanish! Apparently they were accusing the gentleman of taking something. I told the two that if they were going to accuse someone they should do it in a language everyone understands. They then had another little conversation in Spanish and the Security Guard came over and demanded to see my ticket. I showed it to him and he then asked for the receipt for my soda in front of me. It wasn't in my pocket so I asked him why he wants the receipt. He told me the attendant said I didn't pay for it. (I took receipt out of my bag, showed it to him, and asked for him to put that accusation in writing) Of course he wouldn't do that. At that point another employee showed up and also began babbling in spanish. He turned around and angrily told me "this is America and we can speak whatever language we want". I told him he was exactly right. I'm a combat veteran who has defended that right, however, that gentleman over there has the right to understand and defend himself from his accusers. He then went on a crazy tirade about the Constitution means nothing on Greyhounds private property. There was also an off duty attendant yelling as well. I got my pack and walked away. I'm accusing No one of anything, just thought I would write about my experience. I will say the station is dirty and the restrooms are filthy. The employees are lethargic at best and rudeness is the norm. Security is Barney Fife aggressive and seems to pay quite a lot of attention to the opposite sex.
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negative

The service was great. New to the neighborhood. Clean, nice decor. The food was ok but not interesting. The salmon was pretty good but needed more flavor. The veggies consisted of carrots and spinach lightly sauteed. They were the best part of the dish. The grilled potatoes were bland. We also tried the chicken parmegana and found it boring. The sauce was ordinary. The portion size was quite large. The have live music on Friday and Saturday evenings.
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positive

During our week trip in Vegas, we ate here twice. Once at about 9:00pm with the Wife, we shared a Frisco Melt and shake. One word - AWESOME!! That is why the next day we brought the whole family for lunch so she could have a Frisco to herself. I tried the triple burger. The kids had items from the kids menu, they were all happy with their choices and I enjoyed the triple. Will make sure to eat here again when I return to Vegas.
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positive