Choose your answer: is the following review positive or negative?

Terrible terrible terrible service. Waited over 30min before the shuttle left the airport en route to our hotel (can't leave until every last seat is filled). And then spent another 30+ minutes going from hotel to hotel dropping off other passengers. For pickup, had to call 24hrs in advance. The operator assured us that they'd pick us up at a certain time. That pickup time came and passed. Upon repeated phone calls to the operator, the shuttle was constantly "just 10-15 minutes away." And when the shuttle is no longer anywhere near the hotel, they magically lose your reservation! Finally, after the 8th phone call, a shuttle finally shows up about an hour late. In summary, splurge the extra few bucks for a cab and save yourself the hassle of rushing to catch your flight. Avoid Executive Shuttles, unless you enjoy nearly missing your flight!

A). negative; B). positive;
A).