***Customer service is critical to the success for any restaurant*** I come to this restaurant for lunch to order some buffalo wings. I've only been to this reseaurant once previously and had buffalo wings there and they were pretty good so I thought I would give it another shot. I am on a low carb diet at the time so I cannot have breaded wings. When I got my order, I recieved breaded wings. I told my waitress that I didn't want breaded wings and I had non-breaded wings from here once. Her reply was "you have to tell me that because all of our wings are breaded here". Instead of offering to take the wings back and correct the order I had to tell her that. She just stood there in silence thinking I was going to accept these breaded wings. When I mentioned about replacing the wings she replied, "its going to take a while". I wasn't going to say anything but I am spending my money here and I should be treated with respect. I went to the bar area and asked to speak with the manager on duty. I told him what had happened and he did take action. The manager said it was not true and it only takes 8 minutes to cook. When she came back, she seemed pissed and offered me another drink. Although I didn't want another drink, she snatched up the drink while I was trying to tell her I didn't want another one. My wings arrived as order and they were good as they were the last time. Because of the quality of the food and how the manager responded, I did not give this restaurant a 1 star. To top it off, before I left she took it upon herself to explain to me what happened. I have nearly 20 years of customer service. If you make an error, you don't argue with your customer. Just apologize for the error and offer to fix it. It was her fault that she failed to ask how I wanted the wings. I don't think it was necessary for her to come at my table to continue to go on about it. If you are going to work in the service industry, you will have to grow a thick skin and not let little things irritate you such as a communication error as this one.
How would this review be described in terms of sentiment?
Options are:
1). negative;
2). positive;
1).