Choose your answer: is the following review positive or negative?

10/2010 update - After going to OMD monthly for a year and a half, we're finding a new groomer. Have to agree with Steph R's review because on my last visit, I dropped my dog at 11am, and Susan said he would be ready at 3pm. I arrived at 3:16pm to find that my dog had not even been started. In fact, he was sitting in a cage shaking. I waited in that store (fuming!) for another hour and 15 minutes, part of which included a fascinating conversation between Susan and Jackie's mother-in-law about Susan's bracelet and the MIL's "fabulous hair." Not a care in the world when she was "running a little bit behind." Jackie apologized later when I declined to leave a tip. Susan, however, blamed me, saying there was no "out time" in her book. This makes no sense because 1) I live 40 minutes away and don't just pop down there on a whim and 2) who leaves their dog there all day with no expected pick-up time? I understand Saturdays get busy, but call your clients and let them know you're running behind. And when you screw up, apologize and don't blame the customer. Certainly don't take it out on the dogs. Jackie and Susan lost a customer and reference in me. ********************************************** Oh My Dog! is a great little boutique with unique collars, pet items, and healthy dog cakes and cookies. Susan, the groomer, and Jackie, the owner, are fabulous. After having had a disastrous cut with another groomer, I called OMD! to see if they could fix my 6lb poodle's cut. They fit him into their busy Saturday schedule and made him look adorable again. Since then I'll only take my dog there, and Susan always does a great job. I've gotten 2 dog birthday cakes there, and the dogs love them. Jackie always has a treat for visiting dogs too! Very nice, friendly people who are committed to a great experience for the dogs and their owners.

Choices:
a). negative
b). positive
a).