Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

[EX Q]: My daughter's broken heart My daughter loves American Girl and for her birthday wanted to go to American Girl Doll in Chicago. For six months my eight year old counted day the day until we left for Chicago when she could have the experience of a lifetime. We arrived at the Talbot Hotel where we had reserved the American Doll Girl package only to find out that they had given our room away and that they were going to move us across town. If that wasn't bad enough we had to spend an hour to find out if the American Girl carriage ride had been canceled or if we should book another one. My daughter sulked for most of the trip as we spent more time going from thing to thing instead of being able to walk. My daughter cried herself to sleep the first night and I could tell that her heart was broken.

[EX A]: negative

[EX Q]: This hotel is totally overrated. Yes, the location is awesome, but there are plenty of other nearby hotel options. The customer service, or lack thereof, was particularly disappointing. Why are they paying anywhere from 2 - 8 doormen yet none of them can ever actually open the door for a lady? Even when her hands are full. The housekeeping staff couldn't figure out our preferences even after we left them a daily note explicitly stating such along with a tip -every day. Why ask what newspaper we want with our morning room service when you don't bring it anyway. As stated previously, the location is great. Location, however, does not make up for the complete lack of customer service and inattentiveness from staff. I would not stay here again.

[EX A]: negative

[EX Q]: The stunning bay at Chicago finds its equal in the Ambassador East Hotel. This hotel feels like luxury was built into everything, down to the wonderful room service and conference rooms. Besides being in an active neighborhood in Chicago, the Ambassador East is close enough to the action and beautiful sights Chicago has to offer. The overall service of the hotel was wonderful. I felt like I was treated as a king. The room was very neat, regal, and relaxing. I especially liked the bathroom as it was clean and soothing. The Pump Room was also a great place for excellent dining. My stay here was completely enjoyable while maintaining a high level of productivity. Overall, the stay here was fantastic and worth every penny. I would return to the Ambassador East Hotel in a heartbeat if given the opportunity.

[EX A]:
positive