What is the sentiment of the following review?
I had a blast in Las Vegas this weekend but was disappointed in #MGMGrand Signature Suites. Having spent 15+ years of my life in the hospitality industry, I know how to judge exemplary customer service (or lack thereof). The front desk agents were curt and unapologetically rude. The room still had trash and glassware from the previous occupants and the requested call from the management never came. I also had to hold 30 for 30 minutes to speak with accounts payable upon my arrival home to contest their incorrect billing. I would advise my friends and family to chose a different hotel on their next visit.
Options are:
(i). negative.
(ii). positive.
(i).