TASK DEFINITION: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
PROBLEM: My wife and I travelled to Chicago and really were treated like royalty by the hotel staff! (My brother and his wife also stayed during this period.) The front desk staff, the concierge, the Star Bucks server, the restaurant, the lounge servers . . . all were wonderful! The rooms were spacious and the flat screen tv was really great! The bath room was a real plus ... it was huge and had everything one desires. Great view from 20th floor to Michigan Avenue below! Overall, great stay and highly recommended!

SOLUTION: positive

PROBLEM: I was scheduled to stay at the Hard Rock in June, but had to cancel. I had booked the hotel back in January. When I called six days before my arrival date to cancel, I was told that I would be charged for my stay because I did not cancel seven days in advance. I told the customer service rep that I had never heard of such a practice, but she said, in a very smug manner, that I was told back in January. I honestly don't remember being told of the cancellation policy, but think it is a unprofessional practice to capture some additional dollars since it is not an industry standard to require a seven day cancellation policy when you book directly with the hotel. I, for one, will never stay at a Hard Rock hotel and will make sure that my friends and business associaties know of this unfair practice.

SOLUTION: negative

PROBLEM: I stayed here for 2 nights in May 2008. I have to say the hotel was exceptionally clean and very modern and funky. They had a free wine tasting each evening! The restaurant served very good breakfasts and the staff were lovely and helpful throughout the stay. The hotel is located within walking distance to the metro system and also close to shopping / restaurants and sights! Rooms were lovely, althou the bathroom was slightly on the compact side. Will be back.

SOLUTION:
positive