Q: negative

A: Just had dinner with my family. When we first came in, the place looks nice unlike other Vietnamese restaurants, not too crowded but service was horrible. Ordered soup first and appetizer but felt too rushed. Finally, some of the main meal arrived except mine. Waited and waited and finally asked the waiter who said I didn't order but 3 main meal. Told him to forget about it. I lost my appetite after waiting for a while. Then few minutes later the waiter came back and said here is your order who told me a few mins ago that I didn't have an order. I am tired of going to Vietnamese restaurants who has little or no customer care at all. Will never go back nor recommend this place. Ester

Q: negative

A: Living in this area I frequent Desert Ridge a lot, and have been to this Macaroni Grill several times... their food is actually pretty good which is why I let the horrible service slide a few times... My friend and I have had experiences such as standing at the host stand with no assistance for several minutes while several employees made eye contact. Of course, no one asked if we had been helped, until the hostess finally made her way back up to the stand and decided to ignore us for another couple of seconds before she even acknowledged us. Another visit we were seated right away however it took over 15 minutes for our server to come to our table, and that was only after I had to get out of my seat and find one of the employees to ask for our server. I know several people saw us just sitting there, the least they could have done was asked if we had been helped or not. This last experience, was about a year after the last. I thought maybe they would have changed. I most definitely thought wrong! We were seated promptly and the server was there right away this time. However, our food took FOREVER! Literally, it took over 30 minutes for a medium rare steak and a plate of pasta. I know for a fact they messed something up and ended up taking food out of a to go container and placing it on the plate that they then brought to me (you can see right into their kitchen from the dining room). The server never apologized nor did she come and tell us what the hold up was. Overall, I will never go to that restaurant again.

Q: positive

A: I've only been once but it made quite an impression on me. I had the Sonoran burger which is made with cheese and green peppers grilled inside the patty. The burger was delicious and the place had a neat vibe to it, though the service did leave something to be desired. Overall, it was a very good experience.

Q: positive

A:
First I'll start with the reservation wait time since this was what the 1 star deduction was for. I made a reservation for a party of two at 7:30 PM on a Tuesday night during the off-season. When I arrived I was told I would be seated shortly and that tables were just being cleared off. Instead, we waited for 30 minutes and were forgotten about. It was only after I went to speak with a different hostess that they seemed to have remember we were waiting and then we were seated within 10 minutes. So approximately a 40 wait past the reservation, which I find to be unacceptable for such an established restaurant. As for the food, the quality was second to none. I had the salmon and my boyfriend had the domestic Wagu strip steak. He thought it was the best steak he has ever had and is a big steak fan, and I thought for a steak house especially, that the salmon was great. Both dishes were cooked perfectly to order. The sides were AWESOME. We got the potato puree, vegetables, potatoes, and a few other things. Portions are HUGE and easily share-able. Also the bottle of red wine which was approximately $90 was very good and complimented the meal well. The server was very friendly, attentive, and knew a lot about the menu and suggestions/parings. Overall great experience and great food.