I have been here twice. The first time, I asked them to steam a bridesmaid dress for me. I waited too long before the wedding (which was out of town), so I only had about a week to play with.....when the dress was ready, it looked exactly the same as when I dropped it off. I complained but at that point I had like 1 day before I had to leave for NY and my friend had to do it with a hand steamer the morning of the wedding. But wait! I got store credit for that debacle! Whew.....I had a gorgeous black and white dress from the Limited that I dropped something on, so I decided to take it here with my credit and have it dry cleaned. When the dress was ready, I eagerly drove to Sq Hill to pick it up - the girl brings it out and hangs it on the rack for me to see while she rings me up.....not only is the stain STILL THERE, but they have successfully steamed all the pleating out of the dress, and effectively ruined it. I told the girl and she said they could try again to remove the stain and see if they could fix the pleating. (side note - how did she not see either of these issues before she gave it to me??) So, my next phone call from them is to tell me that they can't get the stain out of my dress, so they threw it away. THREW IT AWAY. Oh - did they call me first? Nope. Just threw it away. Then they tried to blame it on the dress - clothing from the Limited is "cheaper" and the "pleats weren't pressed in very solidly". So clearly it's the dress's fault that they ruined it. That dress was just asking for it.... I will never, NEVER go back here. I can't believe they're still in business.
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