Detailed Instructions: Given an Amazon review, indicate whether it is a 'Positive Review' or 'Negative Review'.
Problem:I had been a Patriot Memory fan, thinking they made great quality mem. I was wrong. I had thoroughly tested the Extreme Performance card and found it ran well under 60x on USB 2.0 xfers to my puter, it specs at 133x. <br /> <br />On my Ex Perf 2GB sD card, the lock fell OUT after somehow locking first. I never did get my card unlocked and couldn't retrieve the over 400+ pics I had shot to it. If you want to read how bad cust. svc can get, read on... read on... <br /> <br />9/14/2006 I called and spoke to DL, he needed pics of card and e-mail, so I sent to him... along w/ name, part #, etc. <br /> <br />9/25/2006 I get response from CG, that RMA is accepted and DL will contact me to give me RMA #. <br /> <br />Between 9/25-11/17 I contact Patriot about 4 times and can't anywhere: \"I'll need your RMA number\" I don't have one, I'm trying to get one. \"Then you'll need to talk to RMA dept.\" I NEED to speak to DL or CG... \"If you don't have an RMA you'll need to RMA dept... <br /> <br />11/17/2006 I reach CG on phone. I send her long e-mail (cc: DL) saying this never processed, DL didn't issue RMA. I put name, addy, phone, part number on e-mail requesting RMA. <br /> <br />CG fwds e-mail to DL. Here's DL's e-mail response: \"Can you tell me the RMA # so I can have RMA dept. look into this for you.\" <br /> <br />My response (ALL CAPS and BOLD): I don't have one, I'm awaiting RMA # from you. I included a suggestion he should actually read the message he responded to and such... <br /> <br />DL's response: I will need some information to start, name, addy, phone, part #... Once I have I will start the process of an RMA for you... <br /> <br />My response (ALL CAPS, BOLD and RED... plus I included threads to EVERY e-mail to date): You've got to be kidding me... I've included all this in every e-mail already today. <br /> <br />Now I call Patriot. I ask to speak to RMA supervisor, to find out DL is ABOVE the RMA supervisor! So I ask for the President... I actually get a VP (Ithink?), LH. I send him 4 e-mails, each with threads and responses. <br /> <br />LH: this isn't how we want to do business. Send to my attention I'll make sure you're taking good care of for your troubles. <br /> <br />I ask if after 3 months of hassles he'd consider upgrading me to a 4GB card. He says he'll take good care of me. <br /> <br />12/21 I get a (new? I don't know) 2GB card in the mail with no apology, NO UPC for future warranty, just a card in a clear plastic sD case. I paid $80 for my original 2GB PatMem Ex Perf card 9 months ago... 14 weeks! Over three months to RMA, lost photos, hassles, idiocy. Never again, Patriot. Never.
Solution:
Negative Review