Choose your answer: is the following review positive or negative?

The worst 5 stars hotel I've ever stayed at! The only hotel I know where you can have a FREE DOWNGRADE... no, I'm not kidding. I went with my husband for a romantic weekend so we booked, as usually, a king-size room. The hotel was overbooked so they gave us a similar size room (with two small beds) that was connected to another room by the internal door. We were able to here every single word... Do they think that the similar size of the room means similar quality? Quality means meeting expectations of customers - they gave us something far below my expectations. We arrived to Las Vegas after the midnight and spent long time waiting in the line to check-in so we were unable to go to another hotel... and we paid in advance. But it doesn't excuse the hotel. They told us we could try to change our room the next day morning. We did and they gave us what we booked... but in a good hotel I would expect a gratification....not here. Restaurants, shops, pools, room service - everything was fine, but you don't care when something like that happens at the beginning. To summarize: best hotels are those that can deal with issues.... Bellagio is below the average.

OPT:
[1]. negative
[2]. positive
[1].