Sentiment analysis: Las Vegas is known for The Strip, several miles of massive resort casinos that will do just about anything to catch a visitor's attention. City Center complex is no exception. This ultra modern, sleek design mixed use area is home to the Mandarin Oriental hotel. Upon entering the MO, guests travel up to the twenty-third floor to the Sky Lobby a refreshingly unique concept. However the Tea Lounge is just sort of there by the check-in desk. It has all the charm of a Starbucks kiosk in any lobby in any hotel in any major city in the country. Once seated guests are treated to an amazing view of the city. The couches are extremely comfortable for lounging, not necessarily ideal for eating. The tea selections are seemingly endless with different herbal/floral combinations. The food offerings are meager to put it nicely. This is after all a high tea experience not a true meal. One would be advised to skip the full tea spread and opt for scone which are, by far, the best thing on the menu. The tea sandwiches began life as unimaginative snacks, then they dried out and lost any appeal or zest. The dessert offerings seemed like a frozen sampler that might be put out in the lobby of a retirement community. The scones were different, they arrived warm and buttery and were a delightful accompaniment to the many selections of teas on the table. The mixologist at the MO is also quite creative and one should sample one or more of the unique drink selections on the menu. There is a feeling of refined class in the City Center complex and the Mandarin Oriental is no exception. The fixtures and displays are beautiful. The choices in furnishings and surfaces throughout reek of class and sophistication; however, the servers have soaked in a bit too much class. During one tea service, there were at least four different servers that touched our table, and I cannot remember one giving our table a genuine smile. I believe the meter has tipped over to the level of snooty. This experience is one that would be nice for a couple or small group staying in the City Center, as a break from the typical Las Vegas itinerary. However, it was not particularly memorable. Unless you are a tea aficionado, and you take high tea daily, save your money and experience some of the truly special experiences Las Vegas has to offer

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negative

Sentiment analysis: I'll start off with the good. The sangria is amazing and the food is delicious, the decor and ambiance really goes well together but that doesn't outweigh the things I was greatly displeased with. To start off with the restaurant doesn't even have it's name on the outside, how is it people are suppose to find the place if it isn't label? Is it suppose to be a secret that only a certain group of people know about? I only found it after walking around the third floor of the Cosmopolitan and using the process of elimination to figure out that particular restaurant must be Jaleo. Once we got our seats, I might was well be eating with the other patrons surrounding me, that's how close, cramp and loud it is! Our waitress was very pleasant she took the time to explain the menu to us and handed us an iPad to order drinks. So what was the point of the iPad drink menu? Absolutely nothing! Basically it's a 300 dollar drink menu. You're suppose to scroll through the different cocktails, wines, beers...etc and you show your selections to your server which he/she writes down on a pad of paper. It's not like your sending your order electronically to the bar...because that would make too much sense. So after you waste your time trying to rationalize the use of the iPad drink menu it's time to order the food. Ironically this doesn't involve another iPad. So we ordered six things off the menu, 3 for the each of us. Now I've been to other tapas restaurants before and when you order a couple of things off a menu the server does their best to try to get as many plates to you as possible so they can get you in and out. Well apparently that's not part of Jaleo's business model. Their model seems to work as let's wait 15 to 20 minutes before each plate comes out. Keep in mind that we had a show to attend across the street at Planet Hollywood at 9pm and I was required to pick up the tickets by 8pm, our reservation was at 6pm. So an hour and half goes by and still we didn't get our 6th plate, apparently the waitress or the kitchen staff totally forgot, so the restaurant manager reassured us that the dish would be out in a few moments. 10 minutes went by and still nothing, keep in mind it was a pasta dish...nothing super complicated! Eventually we got frustrated with the wait time and demanded the check, they of course they didn't charge us for the dish they couldn't get to us in time. As I was signing my credit card receipt the manager came up to us again and reassured us better service if we were to come back, by that time I handed him my opinion on the "How Are We Doing?" suggestion pad. I pretty much wrote to him how lousy the food service was. Overall, stay away from this place. There are many tapas restaurants in Las Vegas, I still prefer Fire Fly. The food we ordered were: Hamburguesa de Iberico Berenjenas con miel de cana al estilo Malagueno Gambas al ajillo Pollo al ajillo con salsa verde Papas arrugas 'Rossejat' - the dish that never arrived.

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negative

Sentiment analysis: I was pleasantly surprised to discover this wonderul store. What a great variety of beautiful clothes, shoes, accessories, bags, that cost just a fraction of what it would cost in retail stores. Natasha stays on the top of recent trends in fasion industry and can be a great source in creating a fresh image for her customers. I would highly recommend Closet Couture, as my experience here was amazing. Please, stop by and see for yourself!

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positive