Choose your answer: is the following review positive or negative?

they need to shut this place down and open a wendys or something....came thursday night, nearly empty, came with 6 other people, waitress got everyones order wrong except mine...friends ordered boneless wings and came bone in they were too lazy to say anything, i asked her if she could take it back and get boneless she said its the same thing as boneless just with the bone.....FAIL

Available options: a. negative b. positive
a.