What is the sentiment of the following review?
I'm not normally one to complain unless an experience was absolutely, hand's down unbearable. Today, I experienced something that should NEVER have happened to any paying customer. I've been here a few times now, and this review is not to discredit the work of the Lash Artist but, more about the un-professional behavior of the Lash Artist herself. I own my own business and it is a service oriented business. So, I know a thing or two about customer service. It's essential and key. First off, to have your business phones connected to your other locations that just happens to be in another State makes ABSOLUTELY NO sense to me. When you call, you don't know which location is answering the phones. They have two locations in Utah, one in Las Vegas and one more opening up from what I heard. So, if you call to let them know you might have to re-schedule because you're running late so, as not to hold up the artist any longer, they would have no idea of the artists schedule. They simply send that particular location a text through the computer. Confused? Exactly. My main complaint however is how I was treated by the Lash Artist who received NO communication from her receptionist as the receptionist didn't even bother to notify the Lash Artist of whatever discrepancy was taking place. Regardless of whether or not the Lash Artist (employee) received communication or not, it does NOT put them in ANY kind of position to immediately SCOLD (yes, I said the word "SCOLD"), BARK, LECTURE the client as they arrive. NO JOKE! At first, you're thinking--"ARE YOU SERIOUS?" If you've been to Cherry Lash Lounge, you'll know that the chairs are RiGHT next to one another and it's in one open area so, everyone is within earshot of everyone else's conversation. That's why people try to whisper but, you still pretty much hear everything. So, when my Russian Lash Artist, "TATIANA" proceeded to scold me as I had just taken my seat. The first thing I could think of is how disturbing this was for the other clients who were sitting in pretty much all the seats. It was a busy time. She immediately and VERY RUDELY (NO exaggeration) proceeded to complain to me about being timely and how they work on scheduled time etc...etc...etc... She was clearly annoyed and WOULD NOT STOP LECTURING ME as if I were a child! That is how I felt. Unbelievable. I explained to her that I own a business and I am quite aware of schedules and time and then, I told her about the phone call and all she could say was "Oh...nobody told me." I asked her, pointing in the direction of her receptionist, if she did not pass the message on to her just to clarify. Tatiana said that Utah must've answered the phone. Not to be sarcastic but, "EUREKA!" And then, she just left it at that. When I asked the receptionist, she curtly (without eye contact) told me she didn't get my call and that Utah answered it and answered for me to come on in and that everything would be fine but, all they did was send this receptionist a text, which she stated that "they sent me a text" and was staring at her computer screen. However, the receptionist did not pass the message on to the Lash Artist in waiting. Regardless of a message being passed, this does not take Tatiana off the hook and excuse her for her behavior as this was the main reason for me writing this lengthy review. I have NEVER, in all my years been treated in such a manner. It was infuriating, embarrassing and no customer should EVER be put on the spot like that. Tatiana has NO business being in the service industry with an attitude and a mouth like that. I'm not asking for warm and fuzzies if you're doing your job well, I will be a loyal customer. Again, this is not about dis-crediting anyone's work. It's about the treatment of clients in such a manner that they should NEVER have to experience. I'm not a crazy couponer nor, am I looking for a free service. I want to notify others of my experience to hopefully, prevent this from happening again. I hope the owner takes this review and try to use it resourcefully by doing something about the connection of those phone lines and perhaps, making it a point to let her staff know that they are not in the position to reprimand clients as if they were children! Unfortunately, this experience at Cherry Lash will be my last. They just lost a good paying customer and there is no way I can recommend a place like this after the experience I just had today.
OPTIONS:
(a). negative.
(b). positive.
(a).