TASK DEFINITION: In this task, you're given a review from Amazon. Your task is to generate a rating for the product on a scale of 1-5 based on the review. The rating means 1: extremely poor, 2: poor, 3: neutral, 4: good, 5: extremely good.
PROBLEM: The retaining nuts that loosen/tighten the braces fell out and I can't find where to contact them for any warranty support. Google can't even find them so where is their support folks? Warranty? Anyone? The lock nuts should be "captive" in the bracket and not able to just fall out on the road.

SOLUTION: 3

PROBLEM: This is a great cup and feels sturdy in your hands. Only con is that the straw is a little flimsy and could be upgraded to just a little better straw. The wording is printed on the cup which is nice as well instead of a decal.

SOLUTION: 4

PROBLEM: I ordered this one for my daughter's new phone and a completely different one for mine. I hate to admit that hers is so much better! It's clear, shows off the color nicely, gives a feeling of a sturdy protection and cheap! Very satisfied with the purchase!

SOLUTION:
5