How might one describe the sentiment of this review?
I really really want to give this place more than 2 stars because I have been to other locations and liked them quite a bit. And truthfully the food was quite good. However the service was severely, SEVERELY lacking. Positives: Like I said, food was good. Drinks were brought promptly, etc. etc. Negatives: Our waitress. She said she was new, so maybe the blame should ultimately be placed on the management for lack of adequate training. First off, we had a table of 7 and she said for tables of 8 or more they don't do separate checks. So when we repeated that we only had 7 at our table, she still gave us attitude about having to split checks. I know it's a pain in the butt but no one in our party had cash.... Then she forgot a few of our drinks. They were brought promptly but when you forget a few, and also forget the waters we ordered and never come back to check on us again until you bring our food out, we may have a problem. So 2 people we were with went about 20 minutes without drinks while the rest of us were sipping our beer and wine (and missing our waters.) When we went to order our food, a guy we were with asked what came on his sandwich and she replied "well you can read can't you?" Um. Ok. Then our food came out. We ate it, liked it, and then sat there for about a half hour after we had all finished eating. We were upstairs and there was almost nobody else up there so I'm not sure why it took so long for her to come back and pick up our plates (or ask us if we wanted more drinks?) She finally came back and we asked for the checks, she brought them and we paid. And then sat there again for about a half hour. At this point we were all super frustrated. It took a bartender to realize how long we'd been sitting there and he finally came and took care of our checks. UGH. All in all, I love there food and that they cater so well to us gluten free folk. But I probably won't be back to this location for a while.
negative