A/c unit started blowing out hot air today and noticed all the good reviews for this place so I gave them a call. They told me that it would cost me $125 to come out for the emergency and this would cover the first half hour. The tech showed up and told me that the Dual run capacitor needed replaced. He wasn't even here for 30 minutes and charged me $407.46. Found out later that the part itself sells for 30 to 40 dollars. I got robbed!!!!!!!!!!!! I will be calling the owner/manager on Monday and expect a refund. Avoid this place at all cost!!!!!!!!!!!

negative

Imagine Denny's with portions twice as large, food quality a little better, and a decor that is totally fun, old school, 80's Las Vegas. Oh, and add pretty servers in short skirts. This place is 5 star fun with 3.5 star food. Definitely a good deal and a great place to sop up the booze with a big, late night breakfast. Don't forget to take a peek at the fireside lounge before you go. It's fun too.

positive

I agree with all the other reviews that say the service here is horrible. I think management needs to be trained better how to take care of their customers. I was promptly seated in the lounge area by a hostess. I was told that there was a $25 minimum, and I didn't mind as I wanted to stay for a little while to eat, drink and watch college football. Server never checks on me, then another hostess comes and asks if I reserved the spot in the lounge. I tell her someone sat me here after I told them I wanted a place and that I didn't mind the $25 minimum. Then the manager, I think his name was Kevin, comes and says that was a mistake and he can show me to another table. Except every other table has a $50 minimum, aside from outside where there are no TV's to watch football. Then he tells me I can grab any available space at the bar and there is no minimum there. At this point, I'm pretty annoyed. It's your mistake and you tell me you can't seat me somewhere else, when there are literally TONS of empty seats/tables? You can't spare ONE table to correct YOUR mistake? It's obvious they have rules, but seriously. Their managers need to learn a little bit about problem solving and treating the customer right. Unless you're ready to spend, don't waste your time with this place. They don't care about service. They only want $$$.

negative

This was our 2nd trip. The first time was ok, it was a little slow and it was their 1st day open so I could give them another shot. Bad Idea. Burgers were bland and overcooked, fries were limp and the service sucked. I ordered a cup of cheese sauce for my fries and they gave me this pitiful little serving of cheese sauce that they charged a dollar for. When I asked about the cheese, the owner or manager or whatever he is with his horrible hair piece, told me I should've just ordered cheese fries if I wanted more sauce, he could have said something like, "we can look into maybe getting a bigger size cup" but he decided to lecture me about how I should order my food. The only thing remotely redeeming about this disaster is the onion rings, I can't say anything bad about them. After the meal, I went to the counter to ask for a to-go box and one of their employees was ordering his dinner so naturally it took 4 of their other employees to take his order and completely ignore the fact that I was standing there for about 2-3 minutes. They acted like it was an inconvenience for them to turn around and grab a box for me. While getting ready to leave, a lady we had talked to that was also a patron not an employee asked us if we thought it was bad as well, we agreed and she and my mother went to complain or more so, let them know so they could improve, the manager lady missed the whole point, she thought they just wanted something for free. She also said if it was bad, we shouldn't have eaten it, I'm very sorry we didn't wanna wait another 20 minutes for a sub par burger and fries. Do yourself a favor and go to Fuddruckers, Five Guys or In and Out if you want a good burger. I'll stick with Fuddruckers where they give you FREE cheese sauce for your fries if you want it. BurgerFi is a no fly zone for myself and my family!!!
negative