Given a hotel review and the corresponding polarity of review (i.e., Negative or Positive) identify if the polarity is correct. Write 'true' if it's correct, 'false' otherwise.
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Question: Review: I gave the Conrad a second try at impressing me and it failed miserably. The hotel will not honor room requests. I expressed this was for a special occasion and would love a room with a view on my reservation. I got there and my 'view' was of the adjacent office building windows. I didn't pay nearly $400 a night for that. I called down and the manager was absolutely rude. "That would've required you to pay at least $40 more.." Rude. Lots and lots of mistakes happened. Requested pillows were never sent up, the television sound was not functioning (i.e. NO sound), when telling the manager of the problems he was horribly condescending and cared very little. I've had better service at a Hampon Inn! When they screwed up our breakfast vouchers I had to physically go down and question it.. they said "we will send them right up".. No, that never happened. Absolutely ridiculous. The bathroom has always been nice, and the room had been renovated since I was there last year (thank the lord!)... It had a nice ambiance to it. The bed was quite nice as well. The valet guys were fantastic, probably the nicest men within that entire hotel. Also the bellman, and housekeepers were wonderfully sweet and always said "hi" or "hope you have a wonderful day".. I appreciated that. Perhaps the management team needs to go back to training school to learn about customer service. Breakfast at the Conrad restaurant is to be avoided completely. The service was abysmally inept, and not to mention slow. We had two different watresses and it took upward of 15 minutes just to get our juice. They looked like they hated their jobs, and treated us with the same attitude. We were never checked on after the food came. The food is overpriced and the quality is severely lacking. I got a continental breakfast and it included a muffin (burnt), a small croissant, and a tiny cinnamon roll. 14 dollars for that. Laughable. Or if you choose, for 14 dollars you can get some toast and juice! Spare yourself and choose to eat elsewhere where you can get an actual tasty meal for your money. Overall, the managers need to learn what customer service means, and how to bend over backwards for a customer. Otherwise your business will crumble. And the Conrad has crumbled for me. I spent way too much money on terrible service. I've already sent my opinions to Hilton headquarters. I'll be looking at other hotels the next time im in Chicago.
Polarity: Negative

Answer: true

Question: Review: We planned a fun time for our kids this summer by booking a kids suite at the Swissotel Chicago. Our fun time was not exactly that. Upon arriving for our weekend getaway, we find that the reservations we made online and the confirmation we held in our hand for a kids suite, did not mean a thing. Apparently, there were none of the kids suites available. The kids suite is supposed to have things to keep the kids happy when they are in the room: coloring, video games, etc. No one at the front desk could explain to us why there were no kids suites available. Whatever. So, we took a regular suite with the promise that we would be moved as soon as one became available. Guess what? We spent the whole weekend in the same room. Yes, the staff apologized, but no one seemed overly concerned that our children were dissapointed and no compensation or extras were offered to make us less cranky about it. Other than that and the fact the none of the hotel staff was very friendly, the rooms were clean. We did not spend a lot of time in the hotel, but I will not be booking a room here again. The staff did not impress me at all and we did not feel like we were treated well at all.
Polarity: Negative

Answer: true

Question: Review: My wife and I stayed at the Affinia Chicago last week (in a studio suite, which was NOT worth the extra payment). It was an absolute NIGHTMARE! To begin with, the room is listed as 'oversized', when it's nothing of the sort. We've previously stayed in the hotel and the regular guest room is only about 2 square feet smaller. I believe the only extra space was in the closet, which isn't very useful unless you plan on living there! We had our two sons with us, so we had to make extra sleeping space. Our oldest son slept on the couch and woke up multiple times in the time, complaining of bugs moving around. He must have been umcomfortable also, as I sat on the couch during the day and it was like a rock. The room service is horrible, they took 47 minutes to deliver a pillow for my wife around 10pm, and she had to wait up for that. My family would NEVER go back to this hotel, and I highly recommend you also stay well away.
Polarity: Negative

Answer:
true