Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

I've never written a review before, but I just had to share my experience with Chicago's InterContinental Hotel. I booked a weekend at this hotel for my wife's birthday. We've never stayed at a luxury hotel before and I thought this would be a great experience for us. The horrors started when we first got to the counter. The clerk mixed up our rooms and when I pointed this out he got really snooty with me. We get to our room and the maid hadn't cleaned it yet! We had to wait around for that, so we went to the hotel's restaurant and the food was terrible and overpriced. Finally our room is finished and the the "view" we were promised was non-existent. To top it off the maid did a terrible job cleaning. The toilet was dirty and we actually found a stain. A stain! on the sheets. What a waste of money. I pointed this out the concierge and we weren't even offered a refund or discount. Never again.

negative

We reserved a room with a sleeper couch a few weeks before our stay. After checking in and unpacking, we discovered that the sleeper sofa had been removed (supposedly during renovation). The front desk clerk and bellman never mentioned that there was no sleeper sofa even though they saw all 4 of us check into the room. Colleen, one of the managers, was argumentative and did nothing to resolve the problem. We ended up having one of our children sleep on the couch and the other slept on an antiquated rollaway bed. We never spoke to the general manager who was conveniently "absent from the hotel" during most of our stay. We stayed here on more than one occasion over the past decade and had never encountered such incompetence. We had to make several phone calls to receive a miserly discount and we never received an apology. The lack of training of the staff was clearly evident, as was the cavalier attitude of the management.

negative

our stay was absolutely perfect. its a cool hotel to look at, the design and feel is very trendy and hip. all the staff are terrific, especially the consierge staff-great info and attitude. our room was on the top floor, with great views. super comfy bed, and neat bathroom. fantastic, choose this with no hesitation!
positive