Read the following article and select the best answer. Article: While working in Southeast Asia in the mid 1990's, I became a branch manager in a factory. At the beginning, I used human relations principles, such as putting myself into the others place to help gain trust. After a few months, I was told that the factory team members liked and trusted me. Then the owner, seeing how everyone thought well of me, believed that I could become an instrument of change to carry out his several unpopular programs. The factory members resisted and eventually saw me as a _ controlled by the owner. The more I insisted that they 'follow orders' the more they found ways to weaken the new changes. Finally, I was replaced by a manager who knew enough to please both masters. Even though the owner did not like the fact that his new changes were not immediately applied, the new manager gained his power by the support received from his team together with an intention to find a way. What I learned was that your team must always see you as supportive of their needs, even to the extent that the owner may not be pleased that you are unable to follow their wishes. At the end of the day, if your people do not follow you then you are no longer in charge and will be replaced. At first I blamed my boss for putting me in such a position. Then in honest reflection, I began to realize that he had probably hoped that I would have found some middle ground. What I could have done was to first obtain their advice about why they did not wish to follow the new policy changes, and then I should have used my influence with both the owner and team members to find a better way. Though, in fact it is a painful lesson for me, it has served me well along my career path! Question: What can we learn from the passage? - Obeying is the best quality. - Giving is always a pleasure. - Appreciating others will benefit a lot. - Dealing with relationship is important.
Dealing with relationship is important.

Read the following article and select the best answer. Article: If we are to help students develop reading skills in a foreign language, it is important to understand what is involved in the reading process itself. If we have a clear idea of how "good readers" read, either in their own or a foreign language, this will enable us to decide whether particular reading techniques are likely to help learners or not. In considering the reading process, it is important to distinguish between two quite separate activities: reading for meaning (or "silent reading") and reading aloud. Reading for meaning is the activity we normally engage in when we read books, newspapers, road signs, etc.; it is what you are doing as you read this text. It involves looking at sentences and understanding the message they convey, in other words "making sense" of a written text. It doesn't normally involve saying the words we read, not even silently inside our heads; there are important reasons for this, which are outlined below. Reading aloud is a completely different activity; its purpose is not just to understand a text but to convey the information to someone else. It is not an activity we engage in very often outside the classroom; common examples are reading out parts of a newspaper article to a friend, or reading a notice to other people who can't see it. Obviously, reading aloud involves looking at a text, understanding it and also saying it. Because our attention is divided between reading and speaking, it is a much more difficult activity than reading silently; we often stumble and make mistakes when reading aloud in our own language, and reading aloud in a foreign language is even more difficult. When we read for meaning, we do not need to read every letter or every word, nor even every word in each sentence. This is because, provided the text makes sense, we can guess much of what it says as we read it. Question: We can conclude that _ . - reading silently is easier than reading aloud - to understand a sentence, you have to read all the words in it - silent reading involves looking at a text and saying the words silently to yourself - there's no difference between reading in one's own language and in a foreign one
reading silently is easier than reading aloud

Read the following article and select the best answer. Article: The old shopkeeper led me through to the back of the shop.The room was filled with boxes and photographs of people dressed in old-fashioned clothes, holding packages in their hands. "Who are these people?" I asked. "Satisfied customers," answered young Mr.Hopkins."We have a very wide choice of items for sale.Whenever I serve a new customer, I always take their picture." Mr.Hopkins pointed to an ancient camera standing next to one wall."Now, how can I serve you?" he added. By this time, I had started to trust Mr.Hopkins and had begun to appreciate the lovely items on sale.I needed to buy Christmas presents for my family and friends, and this seemed to be the perfect place to purchase them.I spent a very pleasant hour being shown _ in Mr.Hopkins'shop.No matter what I asked for, Mr.Hopkins found it for me.Finally, I bought an antique jewelry box, a pair of riding boots, a leather-bound edition of the Complete Works of Mark Twain, and a sewing machine. I was very excited that I had found such a good little shop.I promised Mr.Hopkins that I would come back soon."I will tell all my friends about your lovely place," I told the shopkeeper. "Please do not do that, sir", said Mr.Hopkins."This is a special place for special people.You must keep this shop a secret." Then he took my photograph, and handed me the picture straight away. "That was quick!" I exclaimed.I looked at the photograph.In the picture I looked proud and excited holding the presents I had bought in Mr.Hopkins' dusty shop. On Christmas Day, my friends and s were delighted with the presents I had bought for them.For weeks, my brother begged me to show him where to find this wonderful little shop.I finally agreed to take him to London to show him. When we arrived in London, we walked along Oxford Street, past the department store and found...nothing.The little shop was no longer there.In its place was an empty space being used as a car park.I checked the area again.There was the music shop, and there was the department store.In between... Question: How did the writer like the shop? - He found it a modern big shop. - He thought it a wonderful shop for all Christmas presents. - He found it a dusty, old but friendly and lovely little shop. - He thought it a good shop with an ancient camera.
He found it a dusty, old but friendly and lovely little shop.