Given the task definition and input, reply with output. In this task, you are given Yelp reviews. The task is to classify a review as "POSITIVE" if the overall sentiment of the review is positive or as "NEGATIVE" if the overall sentiment of the review is negative.

By far the worst experience of my life. I had gone into the office and worked with Francine with my apartment search. She was nice and addressed my concerns. Although she complained about her coworkers and a fellow apartment renters child being sick and all the girls in the office joked about who could be the bigger B**ch to this lady. All that should have been red flags but, I gave Francine the benefit of the doubt. The floor plan of the apartment I wanted was not available at the time. I was showed the smaller 2 bed/2 bath and was told ""I would love the large floor plan"". So I went in the office and told Francine I want to rent the next Large Floor plan you have toward the end of March (as my current rent was paid through March). I was told the apartment I wanted would open the end of Feb and would go fast. So I decided I will hold that one and put $100 down and have Francine run my credit (I have GREAT credit so of course no issue there). My move in date was 3/7/14 over two weeks away. I we planned on doing a walk through the day before we move in just to make sure everything was perfect. Fast forward to the day before we move in.. my fiance and I head over to the apartments for our scheduled walk through. We arrive and another lady advises us the apartment is no where near ready but will be ready for us to move in the next day. I tell her I have a 5 month old and would really like to see the unit prior to move in and it is pushing it close if there are any issues. She said the unit would be fine and would show us the unit the next morning. I ask her for her head supervisor and she provides Dana's phone number. I contact Dana and explain my situation and am asked ""what I would like""?!.. no I'm sorry...NOTHING. Long story short I am advised my unit will be move in ready to go first thing in the morning if not there is a back up unit that is move in ready. So the next morning we show up for our walk though and are advised Francine is walking the apartments. 25 minutes later I ask if Francine is the only person who is able to show an apartment and am advised anyone can show an apartment. Just then Francine walks in and is a total different person. She is very rude, condescending and a complete B**tch! I ask if we are able to see our unit and she says.. ""I know you spoke with Dana and to be Frank your unit is not ready and I can not show it to you could you come back at noon?"". I then ask about the alternate unit and she says ""that unit is not ready either"". I ask if we could see that unit and she says ""I guess I will meet you there"" luckily Dana told me the number of that apartment. As I walk into that unit I just start crying, it is a mess... patchwork carpet, the screen needs replacing, the drawers and cupboards are a wreck there are stains and dead cockroaches, the bathroom needs new tile work, new paint was needed.. how am I supposed to let my son crawl around this apartment. I already switched my address over, turned on utilities, rented and packed a uhaul truck and had family come into town to help us move. Francine CLEARLY knew the issues of this apartment and said she would send someone right over to fix everything. I ask Francine if we were to switch apartments could they hold my mail from the other apartment.. she said ""of course"". She then says she will meet us back at the office so we can decide what we want to do. When we arrive at the office we ask if we could get our money back as this whole process was a mess and we would like to think about our options at this time. Francine says ""Dana said she would refund you if that is what you decide"". We tell her we would like a refund. I call Dana and leave multiple voice mails (which were never returned) I then call Crystal creek and ask for a supervisor who is extremely rude and has no remorse for what we have gone through trying to rent an apartment from them. She said it would be illegal to hold any mail for me and that it was inappropriate of me being frustrated. This issue is still ongoing.
NEGATIVE