instruction:
Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
question:
We were encouraged to stay at the Affinia as part of a group in town for a Chicago wedding. We booked our rooms 6 months in advance, with the promise of a brand-new, full service hotel in a great locaiton in Chicago. The lobby was non-existant (under construction). The front desk staff was incredibly rude and unhelpful. The hallways and elevators are small, cramped and uncomfortable. The rooms are great - great beds, great television set. NO ROOM SERVICE - the kitchen is under construction. The bottom line is that during our stay, this was NOT a full-service hotel and should not have charged what they did. We were totally disappointed, hope it will improve, but vow to never stay there and will recommend to anyone to check out one of Chicago's truly amazing hotels. It is not worth the risk with this unproven dress rehearsal.

answer:
negative

question:
We travel to Chicago frequently and have stayed in many of the hotels downtown. We were excited to try the Swissotel, but left disappointed. The actual hotel and rooms were very nice with amazing views, the staff was extremely rude. The man that checked us in was on the phone and did not acknowledge us until he was done with his phone call. He then did not say more than five words, which were "I need a credit card". The lobby bar had fireplaces and was very cozy. The hotel information said it closed at 2am so we came back to hotel at 1230am for a "night cap", that was last call. That was fine for us, but the bar was full and many people were coming back from their night wanting a "night cap" but did not make last call. Our night ended listening to many unhappy people complaining and receiving no sympathy from the employees. There are many places to stay in the area that are just as nice or nicer, no need to stay at the Swissotel again. Definitely don't stay if you're looking for a romantic weekend away, the employees will ruin your experience from the second you walk in the door.

answer:
negative

question:
If you are looking for a luxurious downtown Chicago experience, the Conrad Chicago is the place to stay. The rooms are equipped with the most comfortable beds dressed with the most luxurious bedding, a 42 inch flat screen television, a spa like bathroom with marble vanity and soaking tub, and views of downtown Chicago that will take your breath away. The hotel has many amenities for you to enjoy while you are there including great restaurants and bars, high speed internet, a fitness facility and laundry services. This hotel was a great place to stay and I would recommend it to anyone looking for a high quality place to stay in downtown Chicago.

answer:
positive