Problem: I used LVCC for my wedding cake at the Bellagio Hotel in February 2013. We had a small wedding of 20, I ordered 15 Dice decorated cakes for $305. They were supposed to be in individual boxes with the flavors (I ordered 3 different kinds) marked on each one. They also were supposed to have the Married in Las Vegas signs on each one. Neither of these things happened. Too late to correct day of the wedding. I contacted the Yamilet email after the wedding. I got a reply from Mark Hillers the owner, apologizing and offering to refund me for the items I didn't receive and the delivery fee. Which he did do. I asked if they could at lease please send me a sign for a wedding momento. It's now almost May and I've not received it. I've emailed again last week with no reply. It's very poor business to be in the business of making someone's Wedding Day perfect if you can't come through.
How would this review be described?
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A: negative

Problem: My BMW's battery had to be replaced. BMW of Las Vegas wanted $550 for parts and labor. I called European House For Imports and they quoted me $300 out the door. 30 mins later I was sitting in their waiting room (with their very friendly office dog). They changed my battery, charged me $297 for parts and labor, and got me on my way. All the staff was very friendly and I feel confident going back to them for future service. Thanks guys!
How would this review be described?
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A: positive

Problem: A friend and I stopped here after a movie. Walked in the front door and the place was nearly empty (3:00pm Mother's Day!) We were told we would have to wait fifteen minutes to be seated! Honestly, the place was half full and plenty of tables were available. We asked if we could sit at a small table in the bar area (which was TOTALLY empty) and were told we would have to wait fifteen minutes to be seated. A little puzzled, we asked about getting food while sitting at the bar. Hostess told us that would be fine. We decided to leave. Before we left I asked the Hostess , "Why the wait? The restaurant is half full?" Her response was, "Because my kitchen is backed up". I said, "Wait, we can get food without a wait if we sit at the bar, but the kitchen is backed up and you are half full." This does not make sense?" She just got mad so we left. Went to Sammy's Pizza in the same area, great food, great service, even a glass of champagne for Mother's Day. We called the manager of TGIF from the restaurant and asked her about the "wait". She told us there was no wait and no back up in the kitchen. "You need to let the hostess know there is no wait". Manager did not really care. This place should be packed on Mother's Day-every other eatery on Sunset was packed. This TGIF's is on its way to closing unless the owner gets a grip on his staff. ..Call in the Restaurant Recovery program! This staff is killing what should be a successful franchise!
How would this review be described?
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A: negative

Problem: I don't like to visit a dentist. Nobody likes it. I think even dentists don;t like to do it. Usually I felt embarrassed and uncomfortable when someone is looking into my mouth. But not here. First time I came here for a simple check-in. It was good. And for me it was important that Doctors explained to me difficult words as English is not my native language. My second visit was emergency. I awfully cracked one tooth. It looked very ugly and gross. Oh well, I came here again. When Dr looked the tooth, I heard only one phase "We will fix it". And they did! It was awesome, guys! They not only fix it, they did it on very high satisfied level: fast, comfortable, not painful at all. The strangest thing is this visit was enjoyable hehe P.S. While they were working on my tooth, I was watching a movie on a big TV next to a patient's chair. Thanks, Docs, I can chew again ;)
How would this review be described?
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A:
positive