Choose your answer: is the following review positive or negative?

Horrible service I went in to pick up my pizza I ordered. The guy took it out of the oven and dropped it they did not offer to pay for it since it was there mistake. I had to sit for another 30 min on top of the 30 min I was waiting for the first one. They have a bunch of high school kids working here with no customer service I would not recommend this place. The owner should call me 307-256-6969

OPTIONS: 1). negative; 2). positive;
1).