Problem: What would be an example of an positive review?

Answer: I had given up on cold stone years ago because they started serving the ice-cream so soft. I really liked it when they first came to town because the ice cream was hard. I talked to a guy I know that used to work there and he told me the reason it is so soft now is that it was to hard to mix it all up when the ice cream was hard. He was a big guy and he said his forearms killed him during and after work...... Long--short, we went in the other night the young lady was very pleasant and the ice cream was really good. It was softer than I would have liked but I looked at it in a different light. I figured I could put up with some tasty, but soft ice cream to save a very nice teenager some sore tired forearms.

Problem: What would be an example of an negative review?

Answer: Hey, were you all at the same New York Chinese Restaurant on Green Valley & Horizon Ridge we were? It was terrible. Went there last Saturday. The tables were all dirty from people who had left. We were there for 1 hour and they were never cleaned up the dirty tables. We waited for our food for 45 mins. My friend's came first with no silverware or napkins. Had to ask for them, waitress brought silverware but no napkins. I had to wait for 10 mins. for my food. The food was just okay. They had take-out orders and people were in restaurant and they had to wait 45 mins. Couple of people came back with their take-out order because they were wrong. There must have been 6-7 people working and it was completely disorganized. Other people felt the same way that were waiting. Never again. Wake up.

Problem: What would be an example of an negative review?

Answer:
Seriously the worst interaction with owner. I am on vacation and decide to get mani/pedi. Halfway through I realize that I left my credit card holder where I was staying on Tempe. I ASKED 2 of the techs to check out my purse since my nails were wet. Neither found it. I immediately told my guy who IGNORED me. Then the other lady calls owner to tell her I won't pay. The owner begins to accuse me of intentionally going in there to steal her services and not pay. She wants me to leave my IPhone while I go get money. She keeps telling me by yelling I'm lying. Mind you, $30 (from my wallet is on counter). I call a friend who is on her way over to pay. Meanwhile owner calls cops (not kidding). Cops listen to her rant then point out that if I was intentionally planning to rip them off I would NOT be sitting inside calmly reading a magazine. Owner kept saying "She lie. She lie." Cop said I can't do anything about it. She can leave now without paying and you can't do anything. My friend came, paid and we went to the movies. At least I have a great vacation story. When I move back I will find a new nail place. Overpriced and zero customer service. Truly the worst place ever.