Problem: What would be an example of an positive review?

Answer: My bff and I were staying at the El Cortez for one night, and stumbled into the Fremont Street, uh, area, around dinner time. After wandering all the way to the end, we decided a burger would do us some good. So we wandered all the way back to the beginning, where Brass was. We contemplated which restaurant to go to, because there appeared to be three of them. Just randomly decided to go to Brass- as we're going in, our ID's were checked, and the "bouncer" said an Iron Maiden tribute band was playing that night. Wait, what? Really? We went up stairs to the bar/lounge/restaurant (I don't really know what to categorize this as), and it was pretty empty. We sat down in a booth, and realized NO ONE was going to come and give us food or drinks. So we went to the bar, got our drinks, and a burger. The burger was goooood! It came with tortilla chips instead of fries, which was kinda weird, but I'll go with it. We had a good time watching the Metallica tribute band, and the iron maiden tribute band. Although by the time Iron Maiden came on, I was tired of sitting there- why did fake-Metallica get such a long set? Good food, good drinks, clean. I would've loved to have seen someone on the fake bull...

Problem: What would be an example of an negative review?

Answer: My partner and I checked into the Encore on last Tuesday. The room was very nice. The bed was very comfortable. The first evening we were in the casino we learned that the Wynn/Encore does not comp drinks when playing machines at the bar. The bartender was embarrassed telling us this. Now I know the economy is tough, but really? He further explained that they serve cocktails to players on the casino floor, not at the bars. I was playing out on the floor, never was offered a drink. I guess the cocktail waitress for the entire casino was on break. However, we were propositioned by two hookers that evening at a bar at the Encore. Asked us if we needed company for the evening. Guess the economy is tough when they proposition the gay guys. At the pool during the day, it was nice. However, by Friday the ghetto was arriving and the music switched to gangster rap. This was annoying also. We got propositioned again at a bar in the Wynn on the second night. Again, did we want company for the evening? Saturday morning while drinking coffee at the coffee bar near the elevators at the Encore, the working girls started coming down around 6:30 AM. It was amusing to watch. Guess the night shift had ended and they were heading home. You wouldn't expect a place like the Wynn/Encore to be OK with this, but clearly they are or it would cease. We usually stay at the Palazzo when in Las Vegas. It was full, so we went to the Wynn/Encore. We have never experienced the hooker situation at the Palazzo/Venetian. I wouldn't go back to a Wynn property.

Problem: What would be an example of an negative review?

Answer:
Deceitful billing practices. We signed up, paid the pretty high initial package and then never received a bill to renew at $98.00 per year - they claimed that the bill was sent to us and then sent back to them. Funny thing is we've had that address for 12 years. Just recently I got mail from them saying they wanted us back (for more than that $98.00 per year). So they HAD our address all along. When I called to inquire a (very leaning toward the rude side) woman told me we'd have to pay for the big package all over again. They wanted us to pay all over again for the big initial rejoin package. Ya know, a gym is a gym, they're really not that special and I was willing to fight how busy this club is IF they honored the annual membership we'd initially agreed to. AND, I would be delighted to REMOVE this review and re-rate them if they honored the $98.00 per year promise they made to us. I love hero stories...I love it when a company cares enough about clients to make things right.