Problem: BODY: Per my voice mail. Also, for YOUR use, I am attaching a "form" of gas tolling agreement. Brent also has a "confirmation" related to a master. Let me know if you've already handled. Thanks. SS
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A: SUBJECT: Tolling Agreements: For Brazil

Problem: BODY: Mark, pls encourage everyone to talk to their customers today and let's let the street know we are as busy as always and that the overall issues are behind us. I have no new info regarding this matter but believe that the proper vehicles are in place to maintain liquidity. I am very interested in what the wholesale customers have to say about our issues. Do they have a mandate to not trade, are they wanting to turn down their exposures etc. If any customers say this, then let me know. Pls keep me posted. BT
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A: SUBJECT: Customer Coverage

Problem: BODY: Ettera issues: 1. When hourly is asked to manage a day ahead position we cannot adjust the position in ettera and makes it a worthless tool, the position cannot be found. We have to adjust the day ahead position in the portal directly. 2. If we have a day ahead position and adjust it hourly it will change back to the original schedule when we submit another schedule. 3. Frontera is too time consuming and confusing when we have to show a buy from frontera and a sell to frontera when we buy from them. 4. The whole process takes to long, on average it usually takes 5 minutes to put an hourly schedule in when it only takes a minute when done directly in the portal. Thats all I got, I hope it helps. Alex
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A:
SUBJECT: Ettera