Choose your answer: is the following review positive or negative?

Big 2 Toyota is one of the worst auto dealers in Arizona. If you want a new car, save yourself time and money by going to Power Toyota in Tempe. A year ago my boyfriend and I bought a brand new four runner from Big 2. They seemed nice when we were there but our payments were outrageous. A year later we decided we needed to trade our vehicle in because the payments were so high. We went to Power and they asked for our contract. We gave them all our paperwork Big 2 had given us and came to find out they never gave us a copy of the contract. They also told us our payments were so high because almost $8,000 of stuff was added on to our contract that we didn't need. They even added a life insurance policy for over 3,000...guess what...I was 21 at that time and my bf was 24. We had no idea that we had agreed to all that stuff and felt so stupid that we let them take advantage of us. Power Toyota pulled some major strings to help us because we had so much negative equity. Now, Big 2 owes us a lot of money in cancellation refunds and when I called to find out the status of our refund they said they'd call me back and never did. I even left a voicemail for the finance director, Brian, and never heard from him. My boyfriend went through the same thing. Today, after pulling some strings we finally got them to call us back and we find out they lost our paperwork. Horrible business full of deceitful, uncaring, unprofessional people. Toyota is a wonderful company and Big 2 completely hurts their image. Once I get my refund I will never do business with them again and tell all my friends and family to avoid them and go to Power where they are not looked at as a number but as a person.

Possible answers:
a). negative
b). positive
a).