Problem: We go here a lot for family dinners or lunches but the last few times have been very disappointing. The menu is always changing, food quality is going down & service is extremely slow. I think it's time to find somewhere else to eat.
How would this review be described?
++++++++++
A: negative

Problem: If you're craving for meat, this is the place to go. The food is excellent and the service is great. Pretty original ordering concept, where you can mix&match your meat and sauces. Had a great meal !
How would this review be described?
++++++++++
A: positive

Problem: So I came to Vegas for a class I wanted to take. I finished the class and wanted to hang out on the strip and see some friends. Sounds like fun right? So I made reservations with Travelocity back in August for this trip and then changed the room to accommodate some friends. So when I checked in, I had to deal with Stuart, no last name. He was an older man with gray hair and a comb over. He asked for my name and I proceeded to give it to him. He asked for my ID to which I gave it to him and he looked at the picture. He then asked for my credit card to swipe for the room in case I charge or use anything in the room. AFTER he swipes the card, he checks the card and sees my name. He then asks how I am related to "Paul". EXCUSE ME? Paul? Who the f--- is Paul? I told him I'm not Paul and told him he should know that as he checked my ID. Turns out, he only looked at the photo, not the name. Well it turns out that for some odd reason my change with Travelocity somehow didn't register on the MGM computers. Rather than being helpful, Stuart banished me from the front of the line so I would have to take care of it myself. After an hour of being on the phone and waiting for Travelocity to clarify things with MGM, I got my room. The room WASN'T the suite that I made a reservation for, and it was smaller than expected. It was a short trip and I was going to be on the strip more than I was going to be in the room so whatever. Well, I went home to settle my receipts and check my bills and it turns out that I had a $250 charge on my credit card to MGM when I already paid for the room back in August. I thought it was odd that I have the charge so I called and they told me it was charged to "Paul" who was staying there at the same time. I told the woman that I have no idea who "Paul" is other than he had the same last name and was scheduled to stay there the same time I was. Well she stated she would remove the charge. I thought it was the end of it. So what happens? I get a message today that because my card was swiped, she couldn't remove the charge. So I have to call her back tomorrow to find out what happened because she was out of the office by 4pm (lucky). I'm not mad at "LaDonna". Based on her message, the credit card was swiped for "Paul" and therefore links me to him. What sucks is I'm paying for "Paul's" stay in Vegas and the fault lies on Stuart, the old deaf guy who didn't hear my correct name and somehow came up with the name "Paul" instead of my actual name! I'm upset with Stuart because he asked for my ID, proceeded to look for it, yet he didn't bother to see if my name matched what he heard. Instead, he did it after he swiped my credit card, so I now have a charge for a room that I didn't stay in for a person I don't even know. I'm upset that Stuart was lazy and rude and in no way polite to me whatsoever! Yes, there was a mix up with Travelocity, but Stuart was rude. Stuart ended up charging me for a room to which I didn't stay. He is wrong because he identified me as "Paul" and NEVER apologized for it! I am left with this stupid charge that I have to fight against tomorrow morning, wasting my time when I don't need to! Stuart is the epitome of bad service! This was the first time I decided to stay at MGM. I've enjoyed playing in the casino so I thought I would stay there and see what it's like. Instead, because of Stuart, I have NO intention of staying there again. I am also likely to go elsewhere to gamble and eat. I'm not made of a lot of money, but I still think I deserve common courtesy where ever I go. Stuart clearly messed up and in no way apologized for it and that is wrong! I will update this with whatever happens with the false credit card charges, but Stuart ruined my short stay at MGM and never apologized! I expect better from this hotel. What a jackass! UPDATE: I was told that because the card was swiped, they will not remove the charge! Lame! Someone else stayed for free on my dime! I don't think that's fair. So I was told I have to call my credit card to dispute the charge and they are graciously investigating it. All in all, I think Stuart did a horrible job. To take someone's ID and not check the name with the face?!?! What's the point in taking it from me to check then? That's sloppy work and because of that, I have to spend my time cleaning up HIS mess! Inexcusable! I am thoroughly disappointed with MGM. I liked the casino prior to all of this and that made me decide to stay, but this experience with inefficiency and me having to clean up THEIR mess makes me NEVER want to stay here again and deal with the hassle. I appreciate my credit card for being so helpful, but MGM dropped the ball BIG TIME in my eyes! Don't waste your effort staying here, there are PLENTY of better hotels on the strip!
How would this review be described?
++++++++++
A: negative

Problem: music selection was entertaining but my ears got tired very quickly. Either the speaker systems could not handle the volume that the DJ was projecting, or the DJ put the Treble up too much. I was putting my fingers in my ears to block the noise. I looked across the bar, and I wasn't the only one.
How would this review be described?
++++++++++
A:
negative