Sentiment analysis: Way overrated! I had been to the previous location years ago and didn't care for it then. Decided to give it another go at it's new spot, and it's still ranks the same for me. The salsas are very runny, almost too runny, the bean dip was nearly tasteless. I ordered asada street tacos and wasn't impressed with them. The meat had no flavor. Overall I think this place is lacking that authentic Mexican flavor. I will not be going back. There are too many other Mexican food places on AZ that deliver much more.
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negative

Sentiment analysis: My chicken was raw. I sent it back and it came back to me shriveled up and dried out. My friends meal was better but nothing to rave about. The staff was fantastic...but we wont be back.
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negative

Sentiment analysis: When I arrived at the airport, I called the hotel for a shuttle. We were at the rental car place (within the airport) and had to take a shuttle back to the terminals so they could pick us up; a little inconvenient, but it was okay. When I got to the terminal, I called again. it was 4:08 pm. Bree, the front desk clerk, said that the shuttle should be there in 15 minutes. At 4:42, I called back. She immediately said, "oh yeah, he should be on his way. It got really busy here, I am sorry". I said fine. At 4:57, my colleague called back and Bree admitted that she forgot to call. Ugh! Bad experience in and of itself. When we get to the hotel, Bree was speaking with someone who looked like manager. The manager never spoke to us, apologized, or offered any consolation for Bree's neglect. Bree did apologize profusely, but never offered any reconciliation for her neglect- no bottle of water, not even asking us to help ourselves to the free cookies or SOMETHING. By the way, the lobby was EMPTY, so.....not sure where this huge rush came from that caused her to completely forget about us for an h0our. Oh, and it took the driver only 7 minutes to get to the hotel!!!!!!!! The room was smelly. Obviously plenty of people have smoked in that smoke free room. There was grafitti on some of the hotel items. Housekeeping forgot to come to my room the 2nd day (my last night). There is no restaurant, but if you order from the Italian restaurant off site, you may spend a little more than you'd like, but their service was AWESOME! Sad that places like this don't realize how important the customer experience is, especially when I can get online and let the world know what a crappy experience this was. Plus, I am a customer service Trainer, so I will definitely be using this experience as what NOT to do. On the positive side.......uh....err.......well the lobby is very pretty.
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negative