Let me start off by saying this company gave me a very bad first impression and I will not go back! I was referred to this place by a close friend of mine! I have always been eager to try eyelash extensions so I finally made an appointment. Due to a small emergency and no parking in the lot where the store was located I walked into my appointment maybe 3 minutes late! While on the way I tried to call twice to let them know I was running 3 minutes behind but was sent straight to a voicemail both times. I arrived and Was greeted by the receptionist. She told me "the stylist was still with her previous appointment and it will just be a few moments, have a seat!" I was ok with that, then the receptionist asked what kind of lashes had I wanted to get today and she showed me a variety of pictures to choose from and I got really excited. After about 10 minutes of waiting the receptionist says "well we'll need to reschedule when are you able to come in next?" I was like what do you mean, I don't live close by, I don't want to reschedule, why would I do that? She says "you showed up late and that's our policy." I'm thinking if that's the policy then why didn't you tell me that as soon as I walked in the door? Why did you tell me to have a seat and make me wait all this time? After about an additional 10 minutes of arguing because I really wanted to be seen that day and get my new lashes, I'm thinking we could have been half way done with my eye lashes already. They refused to take me and said if they were to help me that their next appointment would have to wait. Then I thought, you made me wait when I first walked in but they can't wait for me?! I asked to speak with the manager and she wasn't available, I left my name and number and still have not received a call! Very bad impression, there is not good communication skills or customer service skills at this location! I wouldn't recommend this place due to their rudeness and failure to want to keep my business and accommodate me as a NEW customer.

negative

Laura is very nice, detail oriented and punctual. She makes sure you are the exact shade you desire and that you leave happy. Cute salon too! Clean and neat.

positive

Returned here because the 1st time was so awesome.. Not this time. The Service was horrible-- guy was slow - didnt tell us all the specials. And they were not busy. The lobster was gross.. Ordered a bottle of Champagne asked for it to be chilled and brought table side-- wouldnt do it.. Just bad all the way around. and Yes we left a tip that reflected the service and the waiter ran after us when we were already almost in the casino-- asked what the problem why the tip was so small - I said the service was horrible - his response can you be specific I said YOUR SERVICE WAS HORRIBLE. Tacky-- I will give a hefty tip if the food is average --here both were horrible.

negative

This place is AMAZING. If you are from Southern California this place far beats Roscoes!
positive