Q: M: Hello, this is Mike Landon here. Is Jack Cooper there by any chance? W: I am afraid not, he is away for a day or two, back on, let's see, Monday morning. M: Oh, well perhaps I can live a message for him. W: Yes, of course, just a minute. Now, let's see, to Jack Cooper from Mike London. M: No, Landon, L-a-n-d-o-n. W: Sorry, yes, got that, and what's the message? M: Well it's just this: could he come to a meeting on Monday afternoon at 5:00 pm? W: That's this coming Monday, October 12th? M: Right, it's to discuss the new factory in France. W: Fine, I've got that. I will see that he gets it as soon as he comes in on Monday. M: Good, thank you, goodbye. What was said before this conversation?
A: W: Hello, Thomas Brothers.

Q: M: The Public Library? But there are so many public libraries in London. Which one do you want to go to? W: The nearest one. M: That's rather far away, too. You'd better take a bus. Take the No. 7 bus to the zoo, then change to the No. 9 bus and get off at the end. W: And where's the No. 7 bus-stop, please? M: Go straight down the street, and turn left at the traffic lights. Then take the second turning on the right, and you'll find the bus-stop near the corner. You can't miss it. W: Thank you very much. M: Not at all. What was said before this conversation?
A: W: Excuse me. Can you tell me the way to the Public Library?

Q: M: Good morning. I bought this air conditioner here a few months ago. It doesn't work now. Can I return it or get it fixed? What was said before this conversation?
A: W: Hi, what can I do for you today, sir?

Q: M: I think it's important. I can give you my insurance agent's card if you want. W: But I'm not sure what kind I need. In Germany, we have a national insurance program. But here you have nothing. M: Yes, I know. Many countries have national health insurance. America doesn't. W: Why is that? M: Well, it's because of the American culture. Americans think private companies can do things better than the government. So we depend on private companies for insurance. W: But isn't that expensive? M: You're right. It is expensive. And many people criticize it. They say it is not fair to poor people. They say the health systems are better in other countries, especially in Europe. W: But what do you think? M: I have no idea. I just do my best to have good insurance. It's important. What was said before this conversation?
A:
W: My colleagues at work say I should get a health insurance. What do you think?