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Take a class, if needed. Look for online or in-person classes. Practice your typing and computer navigation skills. Also practice talking while you type. Call center agents need to be able to react and locate information quickly. Familiarizing yourself with computer navigation can help you learn new software as needed. Free online programs and video tutorials are available to help you improve your computer skills. Plan to arrive to work early every day. Give yourself to time to commute and get settled in. Take breaks when your schedule allows you to. Most call centers will require you to log in to your system before you can take calls. It's a good idea to check the traffic report in the morning significantly ahead of leaving for work. That way if there's a traffic problem, you can leave even earlier. Ask for advice on specific situations or how to improve at your job in general. Try to talk to them during breaks if they are very busy with multiple agents while on the job. Alternately, you may be able to speak to them before or after work. Supervisors usually started out with your same job. They'll know the in's and out's of the position, and appreciate how hard it can get. Memorize as much information about your employer as you can. Check your company's internet and intranet frequently. Don't neglect your email, as important internal memos may await you. You should know the details of the products and services your company offers. Call center agents who are confident in their abilities are more effective at their jobs. Approach the job with enthusiasm. Arrive every day with a sense of optimism, and remind yourself to maintain it. Keep at least one yellow-colored item on your desk, if you're allowed to. Keep positive affirmations with you either memorize some or keep them in your purse, pocket, or cubicle. The color yellow has an optimistic psychological effect. For example, use yellow sticky notes, pens, or paper clips. An example of a positive affirmation is, "I am in charge of how I feel and I choose to remain positive."
Improve your computer skills. Be punctual. Learn from your supervisors. Stay up to date with your company's activities. Keep a positive outlook.