I frequent this store, and usually love it!! Ive been here about 10 times and have always found cool things at great prices! For the most part the staff is very nice and helpful. On this trip I went after my son and I ate at China One, I went looking for vintage necklaces to no avail. I did find some cheap phone chargers which were awesome! My son seen a dvd player and I decided to buy it. I askes the worker if we could test it out with a dvd and he stated they werent allowed... But assured me it worked bc they test them before they leave the warehouse. Ok, ill buy it I said. We went to check out and I asked the cashier what if it doesnt work? She stated (after swipping my card) that there is an all sales final rule. Ok, I get it its a thrift store, but if im dropping 15$ on a defevtive dvd player itd be nice to bring it back and exchange it. She stated if it didnt work to call and speak to a manager. We get home and I plug it in and try to play a dvd and SURE ENOUGH IT DOESNT WORK!!! So my son starts crying and I call them, this was around 530pm. The same cashier answers and says she remembers us, she says the mgr stepped out and took my number, alas I never got a ohone call. I call this morning and spoke to the manager and right off the bat she was rude. She stated all sales were final and I interjected and explained what happened. She did not care one bit. I went on to say it wasnt right that I paid for a defective dvd player bc her worker wasnt allowed to test it. Of course her rebuttal was "idk who you spoke to but we test everything when asked" well I asked 2 workers and both didnt! She then states I should go buy a dvd cleaner, those dvd ones... Really lady? I just spent 15$ on that and now you want me to go buy a dvd to clean it IN ADDITION TO A REMOTE AND THE CORDS??? Ok, I understand that 15$ may not be a lot to people but im a single mom living off unemployment, I figured coming here would help both of us, this is what happens! She tells me in a very irritated voice "well just bring it back and ill buy it off you" Listen, I dont want my money back, I just want a working dvd player! I shoulda just paid the 30$ to buy a brand new dvd player WITH CORDS AND REMOTE. I LOVE thrift stores but I do not love getting taken advantage of! I could see if I called back months later but I called back within an hour of purchase! I do like this store but wishes they wouldnt be such sticklers about these types of situations! Everyrhing is DONATED and they cant even be compassionate when they wronged me by not testing it in the first place!

negative

A definite hit with our party of 9. Seven hungry minor leaguers were well fed and sent back to the field happy. We'll hit this place again next spring training. I looked up the other reviews first and the steaks were cooked to perfection, delivered at the same time no small feat for large groups. Twice baked potatoes were very tasty. The service was very attentive and helpful, even with our two Dominican players and their limited english.

positive

LA Fitness bought Pure Fitness and closed down my gym at Elliot and Alma School. Their recommendation ? Go to LA Fitness at Warner and Dobson. My impression on visiting there, which also led to my cancellation of membership was: Parking very crowded, Gym over-crowded, no access to cardio equipment (waited more then 15 minutes) due to overcrowding. No way, not with me!

negative

Went here for their Holiday Tea, which is a contemporary take on the English "high tea". I am all for an updated spin on old traditions, assuming its well done but they failed in a multitude of ways, of which I am fixin' to expound upon: First off, don't offer a collection of flavored teas. Does the BLT bar offer only Jack Daniels Honey and Absolute Citron? No, because true bourbon or vodka aficionados would write you off as posers. Take heed with your tea selection. My black tea was so weak it resembled water from a rusty pipe and didn't taste much better. Secondly, never prepare you pastries the day before and refrigerate them on the plates you serve. Is this the Ritz or Residence Inn? My eclair was frozen and my macaroon tasted like Styrofoam and glue. Lastly, the wait staff was exceptionally kind and equally stupid. They knew nothing of the product they were serving or the tradition they were upholding. Instead of bringing our tea and allowing it time to steep, they instead brought scones with our water and allowed our tea to run out when dessert arrived. At $90 for a couple its imperative to get the details right. The staff instead spent waaaay too much time pretentiously droning on and on about the lousy decaf heavy tea selection and paid far too little attention to the basics of afternoon tea. Where is Ms. Patmore when we need her?
negative