Problem: Talk about a huge waste of time! I took my daughter here for a post-birthday treat, based on the Yelp reviews. I made an appointment the day before & we showed up 10 minutes early so we could pick out polish colors. They only had 1 person doing fingernails - the other 6 staff members were doing pedicures on a full house of people. 5 mins. after our scheduled appointment time we were still sitting in the waiting area when a woman walked in & announced she had an appointment -- at the same exact time as ours. To my surprise, they tended to her first even though they knew we had an appointment at the same time & we'd signed in first. 15 minutes past our appointment time they seated us at the manicure station. We only wanted a basic mani: Shape-and-polish of natural nails. The tech left us to soak in finger bowls for another 35 minutes (there's a huge clock on the wall that we were facing so it was hard not to notice the time) while she chatted on her cell phone & tidied the pedicure station. When she finally came back & started my daughter's nails, she stopped & got up 5 TIMES to tend to other customers, including once to go carry a purse for someone who already had a staff member tending to them. Once she got up right in the middle of painting my daughter's nails, leaving one unpainted so she could go scrub the tub of a pedicure seat! The 5th time she got up was to go hear the complaint of one of the other customers, who told her that they wished she'd been honest when they'd called & asked if the salon had time to do a mani & pedi because she'd been in the pedi chair for over 45 minutes with no progress. When the nail tech finally came back to finish painting, she almost missed doing the one nail that still had no polish on it -- she'd forgotten what she was doing. She thanked us for waiting for her, so I know she knew her behavior wasn't acceptable customer service. Well, by this time I'd been soaking for nearly an hour. The water had gone cold & I was pruney. She finished my daughter's nails & to my surprise she got up AGAIN, leaving us for another 10 minutes while she seated another customer who'd just walked in. Again I was surprised when that woman was immediately worked on by another staff member, even though she was getting a manicure too. I guess appointments just don't matter here. We will NOT be going back to this salon. I do not recommend going here unless you want to waste a day with nothing to show for it.
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A: negative

Problem: Worst manicure ever! She filed the gel off of my nails so roughly they burned. I don't like my cuticles cut and after telling the nail tech this she attempted to cut them anyway. No massage, no lotion, and a crappy paint job. I will not return!
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A: negative

Problem: This is NOT, I repeat NOT similar to the New York Serendipity... what a huge disappointment! This place showed so much promise. It is adorable, pink and in a great location right outside Caesar's. I guess if you have never been to the New York establishment before, you won't know what you are missing. I absolutely adore Serendipity's burgers, however this one was completely different. Not horrible but totally different than NY Serendipity and not as good. and the fries were completely 100% arby's curly fries... which hey, arby's curly fries are nothing to sneeze at but not when you are expecting those thick home grown lookin fries from the real serendipity. I did not get the frozen hot chocolate so I couldn't judge if it was different but my dad got some strawberry shortcake thing that was 13 dollars and what a nightmare. They used cool whip, honest to god, the crap out of the tub as whipped cream. UGH! So disappointing. I know they tried to make you think you were at the real serendipity, quirky decor, the same menus, a lot of the same menu items but COMPLETELY disappointing, IMHO.
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A: negative

Problem: customer service is great..Cameryn and Peter are always helpful and have a great knowledge when it comes to gaming
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A:
positive