Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

Ex Input:
For a hotel rated with four diamonds by AAA, one would think the Hilton Chicago would be almost like staying at a palace with royalty. The only royal thing about this hotel however is that it was a royal nightmare. I should have known from the moment I walked in with my wife that this was going to become a bigger headache than what it was worth. First off, as soon as we arrived to check in at the hotel with the clerk who couldn't be any older than nineteen or twenty, red flags started going up. The clerk was extremely rude and lazy, acting like it was a chore even getting up from texting on his cell phone. If that wasn't bad enough, the clerk pretty much ignored me while blatantly staring at my wife's breasts. She wasn't even wearing anything that could be considered skimpy as it was cold out and she was wearing a turtle neck sweater under a large fur lined coat. After diverting his atention several times we finally got our room keys. It shouldn't have been any surprise when we learned that there were no one to help us with our luggage as the clerk said they were all out on break. Okay, that was annoying, but we managed easy enough. We finally got to the third floor where our suite had been reserved for over a month and we looked forward to resting after our long trip. To our surprise, not to mention our disgust and horror, their was already a couple in what was supposed to be our room on the bed making out. It took almost a half hour between the couple in the room, the front desk, and my wife and me to get it straightened out. Apparently the night clerk didn't bother following policy as they had taken our reservation off the computer to give to their friends while leaving the printed card for the day clerk. After what could only be described as chaos, we were finally given another room on the next floor up. We were thankful when we got to it and my wife went to use the bathroom while I dropped our luggage by the beds. Hearing a clinking sound I bent down to look what one of the bags could have hit to see an empty beer bottle sticking out from under the bed. I was about to call back down to give the clerk a piece of my mind when I heard my wife cry out. There on the wall of the bathroom were several roaches crawling around and I noticed something else in the sink that almost made us leave then and there. There, in the sink and in very plain sight, was a used condom! So far we were less than thrilled about being there and we stomred back downstairs and demanded our money back. By then the desk manager had returned from where ever she went off to and talked us into taking another room, free of charge to make up for our troubles. The room itself was thankfully clean with no bugs and no trash or any other disgusting items laying around. Despite being a lot smaller and not having the promised view that our other room should have had, we decided to make due. So while my wife went to get cleaned up after our long trip I pulled my laptop out to use the so called high speed internet access. I shouldn't have even bothered as I've used dial up that went at least three times as fast as the speeds I was getting. With a quick call to the desk I was informed the person responsible for the internet was gone for the day and there was nothing that could be done for the moment. So instead of worrying about it, we went to get something to eat from the the onsite dinning area. Yet again we were met with rude people who either stared at my wife's chest or forgot half of our order. After arguing with them for what seemed like forever over not getting everything, we found that our found was not only bland, it was cold! We didn't even bother trying anything else, that was the final straw so we got our things and found another hotel. I don't know who would hire a bunch or rude employees who was barely out of high school or who couldn't clean a room, but I know that that hotel didn't deserve four diamonds unless it was in the negative. That place should be shut down because there is no way they know how to run a decent hotel.

Ex Output:
negative

Ex Input:
When I was asked to stay at the Swissotel in Chicago, I immediately went to their website to check them out. What I found there was decent, nothing really stood out. It wasn't until I actually went there that my eyes were opened. The amazing customer service I received there was exceptional. Every whim and detail I asked for they helped me perfectly. The room was neatly fixed when I arrived and was cleaned every day. When I asked about more towels, the maids were happy to help me out. If I were ever to be in that area again, I know exactly where I'm staying, the Swissotel.

Ex Output:
positive

Ex Input:
This was the 2nd time that we have stayed at the Hyatt Regency Chicago. The first time was far above our expectations for a $69/per night room. The rooms are very nice, and the beds are comfortable. This time we got a great rate through travelzoo @ $104/ night for a room with a view. We were aware of the $41 parking per night. The first night we got there the valet was yelling at us and said that we couldn't park they were full. We had no clue where to park at this point and had to drive around for over 45 minutes looking at closed parking garages. (It was a Saturday evening) Finally found a spot and were told that it would be $38. This was 6 blocks from the hotel. Mind you its -6 outside and we have luggage to carry too. Not very good service for a 5-star hotel. We got inside and apparently they were running a nightclub out of thier lobby, its called the harddrive. That's cool and all, yes it was very noisy but once we got to our room, it wasn't an issue. The HVAC controls to our room were broken. The first night we were ok, but by the second night it was blazing hot in there, 86 degrees. So hot we couldn't sleep. It was miserable. They sent up the "engineer" and he determined that there was definately a problem and opened our window, 24 floors up. It never did cool down enough in there we kept that window open all night. It was 5 below that night and the window being open 8" didn't help. They would not put us in another room either. At checkout, Monday morning, our bill came to $240.43 after taxes for the room. We then had a second bill in which our internet and parking was billed on for $56.65. Cool, I got my reciepts and went on our way. On Wednesday I was on my online banking checking my account, to find that Hyatt charged me $289.03 and another charge of $103.63!!! That is almost $100 more than what the reciepts from checkout say. I was furious, so I called the hotel. Nothing was resolved by my phone call, they treated me as if $100 isn't but something you wipe with. She said give it another day or two and see if the additional authorization falls off. That didn't settle well with me, but what could I do. I waited. Its Friday now. I check on my account again and the charges cleared as they should have with the correct original amounts, and they still have "authorizations" on the two incorrect amounts as well. They have charged me an additional $300!!!!!! Im so furious! and guess what... Hyatt doesn't care. They gave me the same [--] line as they did Wednesday. SAVE YOURSELF SOME HASSLE AND DON'T STAY AT THIS HOTEL UNLESS YOU HAVE EXTRA MONEY FOR THEM TO PLAY WITH.

Ex Output:
negative