Choose your answer: is the following review positive or negative?

Hubby got his Mac Book Pro here and after a year, needed some work done it...He had done memory upgrades when he bought it and when he brought it in, when they ran the diagnostics they have to put it back as close to default as possible. So they removed the 2 extra gigs of RAM he had bought...when we got home, he noticed 2 gigs of ram was missing. Of course, nothing could be done about it because we'd already left the store...grrr...granted it's only $40, but still...if we're taking stuff to you guys, please have the courtesy of restoring the mac to its original post purchase state with memory, ya know? Also, we gave them his phone number...which seems to cause massive confusion and I really hate it when they talk down to him because he has a 408 area code, NOT 480. They always ask, "are you sure?" To which one of us always has to reply, "Yes, we're sure. We've had our numbers for the last 10 years - they are northern California numbers." We still get blank stares. So even after the girl made notations about our area code, we still didn't get a call back because they had to order in the needed part...grrr....we called today and guess what? It's been there, but no one could reach us - it's the whole 408 vs 480 thing. Anyway, 2 stars for now since they totally ripped us off on hubby's memory. Let's hope the repair goes much better.

Options: +negative; +positive;
negative