Service can define a place. And how we were treated by one lady in particular I don't think I could come back. From the get go I could sense how cold and un-inviting she was toward us as she said you guys here just for happy hour!? (This wasn't the first time here, and it wasn't the first time I got bad vibes from this lady either) But my family loves it and I didn't want to let bad vibes ruin it for everyone. Plus the other servers are very warm and welcoming. The waitress I'm referring to is Japanese I believe, short hair wears a hat and pig tails- it all started with her tone when she greeted us then sat us as if we were bothering her. Then she disappeared to cater to another couple at the sushi bar. Overhearing her telling this couple normally we can't combine groupon with happy hour but for you I will, I thought hey they will honor this for us too! Nope, not for us! We tried, I explained I heard you just a moment ago honor it. She rudely replied they are from out of town ill show you the check it was only $20 and rolled her eyes at me. So because they are white and from out of town , it's ok? Preferential treatment at best. Because we look poor or something? We came 4 times in the last month and tip 20-25% so why was she so rude? Prejudice?? Clearly, if she used her brains it would be more advantageous to treat "regulars" right and offer preferential treatment to them but she allowed her prejudice nature to get in the way. I felt so unworthy after this meal and am still in disbelief on how cold , callous, unwelcoming people can still hold jobs as servers. That's not all, we have called twice leaving our phone number for the owner to call and have not heard anything back but "he's unavailable". Thank you 808 for making us feel like worthless patrons just when I was starting to really like this place too!
How would this review be described in terms of sentiment?
negative