Q: positive

A: I could eat just their chips and salsa and bean dip for an entire meal. In fact I have on several occasions. It's the best salsa and bean dip north of mexico. Eat it. Drink it. Order some other food and tip your waitstaff.

Q: negative

A: Wow. I have never had a worse experience at a hotel. I have been a loyal Total Rewards member for many years and have had good experiences with all the Harrah's hotels I've stayed at up until Rio. I made reservations at Rio for Fri-Sun and arrived late Friday night/early Saturday morning at 3:30am. Upon arrival, I was told that our room had been given away because the reservation only held until 3am. This made absolutely no sense to me since I had already been charged $80 something to hold my spot for the room. There were about 2-3 other parties at the counter that this also happened to. The manager (Gia) claimed that all their rooms were booked for the night and that if she had a suite or a penthouse she would give it to me but she didn't, which I think was complete BS because the place was totally dead (which is unusual for Vegas hotels even at 3 in the morning). So my friends and I left Rio and drove to the strip desperately looking for a place to stay. We went to Harrah's and explained our situation and what happened over at Rio and I am SO HAPPY we did. The lady at the counter was very apologetic (Rio and Harrah's are under the same umbrella) and accommodating. She even told us that, "they're not supposed to give your room away if you reserved it." Her and the manager ended up upgrading us to a top floor suite and lowered the price for us several times. Overall, chances are this won't happen to you as long as you don't arrive super late like we did. But if you want a guaranteed good stay with quality customer service, don't stay at Rio.

Q: positive

A: Good food, good service. We ordered 2 chicken sandwiches, one grilled and one crispy. They came to us as ordered in a timely fashion even though they were a bit busy. They were quite tasty and juicy! Staff was friendly as well.

Q: positive

A:
This is the best store in Vegas for Li Hing Mui items! Can't believe the selection of Hawaiian kind of items. Yummy!!!