What is the sentiment of the following review?
First things first - I tried contacting discount cab from their feedback form on their website, and it wouldn't let me submit any comments. Clearly they must think they run an awesome service, else they'd know their feedback form is broken. Which is a problem, since they run an awful service. This is the comment I entered on their feedback form, "I am writing about my awful experiences with Discount cab. Yesterday, my friend booked a cab to go to the airport as he had a plane to catch. We called discount cab 2 hours before the plane was supposed to leave, and given a maximum wait time of 20 minutes. After 35-40 minutes of waiting, my friend got anxious and called discount cab again to which they responded saying he had already been picked up!! On contacting the driver he said he asked someone on the road if they were so-and-so, to which the person said yes, and off he went, without so much as making a phone call. My friend ended up missing his flight thanks to the delay caused by this ruckus! I think you guys run the worst service ever. I have had this happen to me in the past where the point of me calling a taxi was to get somewhere on time, and instead I was made to wait 1 hour and 30 minutes!! In most other services, if they screw up so bad, they at least try to appease the customer in some way. With you guys, you clearly don't care - the operator did not try to make any alternate arrangements, nor did the driver sound apologetic. Worst service ever!! I am never taking discount cab again, telling all my friends to not to either, and making sure a lot of other people also know about it - by posting it on social networking sites, my blog and personally emailing contacts. Thanks for nothing."
Select from the following.
1). negative
2). positive
1).