Disappointed. I tried to return a $2 outlet cover (wrong color match to existing )..and was told by the cashier I would need to pay a 25% restocking fee ( Yes..I did have to open the package in order to install..which is when I discovered it was the wrong color match ) I was purchasing another household product also...so my $2 'return' (plus some ) was going right back into thier register. Not the best approach for customer loyalty / PR..

negative

So my old lady and I stayed at the *4* star hotel. SLS is in a middle old north side strip- pretty ghetto SLS Sign and design looks like if AFFLICTION clothing line threw up a hotel. I stayed at the Story Tower and the room was very small and the design was horrible. The bed was in the middle of the small room. The sink was directly behind it and the shower and toilet on each side with sliding doors. If you used the mirror or sink and somebody wanted to go in the bathroom it might hit your head. They did not supply a plastic bag in the closet, wait there was no closet it was just a rack and two drawers. WORST: There was no ice machine on the floor. So to get ice you had to order ice from in-house dining and then tip the person for the ice. Also if you order more than 2 ice buckets they will charge you!!!!!!!!!!!!!!!!! Carpet was rough, mirror on the ceiling was cool then it got old , bed lights up, it seems trashy design aka Service was nice, except for the front desk- they were not as nice as everybody else. Tables were good

negative

**DO NOT GO HERE!** Arrived Wed night, wait would be 35-45 minutes. No thank you...left. Next night, Thurs, my boyfriend and I tried again for his birthday, using our $30 credit. Called ahead to make reservations; told they don't make reservations unless you're in the building...ridiculous! So, we arrive and the snooty group of hostesses at the front (3) ask if we have a reservation; obviously not as we couldn't make one per them. Teppanyaki table wait again 35-45 min. We sat at the Sushi Bar...at 6:50pm. Vivian, the waitress, comes over. Asks for our drink order; just waters. 10 min later, we get them. Then, I review the menu, as I'm a vegetarian; not a whole lot to offer. My boyfriend orders sushi to start, and gets it pretty promptly. Then, I give her my order, and she walks away. Doesn't get my boyfriend's order. After waiting another 10 min, she comes back with rice, that I ordered to come w/ vegetable tempura, and I ask her to bring it all together and proceed to tell her that my boyfriend would like to order. Food took forever to come out. Didn't get drink refills at all. Then, we're done eating, waiting for the bill, and the waitress is nowhere in sight; we're an hour and a half into this now. The sushi chef notices and tells her we're waiting. She shows up, with a group of waitresses, singing Happy Birthday, and still no bill. I would NEVER go back there! It was the worst experience ever! I have more details, just too much for this...

negative

Overrated cupcakes. I think everyone should try them out for themselves, but Sprinkles wasn't for me. The cake part of the cupcake was dry and the frosting was excessive and overly sweet. I could have spent that $3.50 better by making cupcakes myself!
negative