Terrible service, completely inept technicians. SanTan Import Service Center's used car presale inspection is a complete waste of money and their "expert technicians" are even worse. I took them a used 2003 Honda Accord that I was interested in purchasing. On the way to their service center I noticed the air conditioning did not blow cold even in the slightest. So when I spoke with their service advisor I specifically asked them to look into the problem. After an hour and a half (I was told it would take 30 minutes) they returned the car to me with a laundry list of small items that needed to be fixed. The largest and most critical were front brakes and the air conditioning needed to be recharged with freon. Great! I bought the car. I took it to them the next day to have the front brakes replaced and to charge the air conditioning. Then I get a call. The air conditioning unit is not getting power. They are going to have to explore the problem. After a full day and a half they still cant find the problem and recommend I take it to the dealer. But they still charged me $110 for the air condition service, even though it still doesn't work. The dealer tells me the car has electrical issues that will cost $300+ to repair and the air conditioning needs major repair ($1,600). They have no idea how SanTan Import Service Center could overlook something as easy to diagnose as the A/C not getting power. A call to their GM results in a "oops, sorry we didnt find those problems" but nothing else. Grr...
Is this review positive or negative?
negative