Definition: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
Input: The staff recognizes you by name with excellent eye contact. The "welcome back" sets the tone for your stay. Flowers in the lobby and reception area beautiful. The house-keeping staff is terrific, helpful and prompt. Room service food was served hot and that makes a big difference too. Pump Room food was surprising tasty and impressed my clients. Well done!

Output:
positive