My husband took me to Otto's for my birthday on 1/26/11. Our waiter seemed very haired, but we were not in a hurry with our meal, so we were content to wait longer than usual for our food. The meal began well with the basil, prosciutto wrapped shrimp being wonderful, as well as the tomato soup. Our main entrees (the filet mignon with the Parmesan french fries) was good. The steak was acceptable, but the fries far out shadowed it--they were crisp and delightful! All of this changed when we ordered our desserts. I ordered my favorite--the Strawberry Napoleon and my husband ordered the pistachio cake. He enjoyed his and I was just having a bite of mine, when I noticed the texture of the custard was off. I took the layers apart to find out what was going on and the middle layer of "fresh" custard easily came off of the philo dough because it was completely dried and rubbery on one side. I flagged down the waiter and told him my concern. His only response was--"Well, no one else has complained". No apology was given, no option for a reduced cost on my desert. Wow, is this what fine dining is all about? Trying to hide the old scummy custard in the middle of the dessert in hopes that no one will notice because of laziness. I wonder if the waiter would feed this dried old food to his mom?? This made a huge damper on the evening. My husband paid the bill and we vowed that we will not be back for a long time. There are many other restaurants that hold the food to a higher standard for the same amount of money.
How would this review be described in terms of sentiment?
negative