Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
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Question: First room's heating system sounded like we had a generator in our room. Second room had stool in the toilet and a smear on the linens (which we didn't notice until morning-eeewwhh!). The computer, scale and ink pen didn't work. The maintainance man took 30 mins to come unplug the toilet and dripped to toilet water through bathroom and on carpet. This room was quiet and the bed/pillows comfortable. The bath was large and water warm.

Answer: negative

Question: We will not be back to this hotel. There are several reasons for this, but it began at check-in when the staff were very rude and uptight. Our reservation was lost in the system and they seemed to think it was a strain on their time to have to find it. The room was OK, but the beds were hard and uncomfortable. The room next door had their TV turned up very loudly, and when we called to ask if we could change rooms were were told that was not an option. They didn't offer any other solutions. The food in the restaurants was extremely overpriced and not cooked to our requests. Overall, we wish that we had chosen a different hotel for our stay in Chicago.

Answer: negative

Question: I stayed at the Omni for one night following a business meeting at another downtown Chicago hotel. I was completely impressed by the service; all personnel during my stay were absolutely outstanding. I checked in quite early (no problem) and was efficiently checked in. My room had a somewhat heavy scent of air freshener (the ONLY negative from the entire stay), which was managed reasonably well by opening the windows. I don't generally require much during my hotel stays, but suffice to say the doorman, housekeeping, the night manager and bartender at 676, the day waiter at 676, and the concierge were amazing - I never waited more than about 30 seconds for anything. The room was very comfy and the amenities were superior. One very tiny complaint - there was no wastebasket near the sink or near the wet bar - had to walk to the other end of the bathroom or sitting room to dispose of kleenex/coffee paraphernalia. One wastebasket would make all the difference. All that said - what a great hotel!! Thanks, Omni - I had a great stay!

Answer:
positive