AVOID!!!! AAAAAAVOOOOID! terrible customer service. Called many time to resolve the issue and the person answering my calls claimed she was "temporary" and that she couldn't answer any of my questions and to call at this time and that time even thought they had our info and were supposed to call us to begin with. When I went in they turned me away because the temporary person once again could not answer my questions. extreme delay in returning calls. (one month later) I took in two pants one was ruined one was not worked on at all. I return both and the item was promised to be fixed. When I took them back in, the employee in the front herself said quote on quote "this looks like sh*t" and we will fix them for you. Ruined pants and only offered a refund of the paid price of the tailoring. Used white or light light gray thread on a darker gray pants on the crutch area unfortunately very noticeable from the back and completely ruined the pants. The manager said they don't always have the right color thread, yet they worked on it anyways and therefore ruined the item. This item belong to an attorney who would wear them to professional settings such as courts, important meetings etc (very embarrassing to say the least and no longer can be worn again). Instead 3-4 weeks later after practically haunting down someone in charge they blamed us for the pants being "old" and that it holds no value and that the "fabric institute" "out of the states" will verify that. TOTAL NIGHTMARE Please AVOID!!!!
Is this review positive or negative?
Options:
(a). negative;
(b). positive;
Answer:
(a).