Q: negative

A: There are a few times when customer service should be the only thing that matters...had a large party.. waited through five return trips from the server to simply receive a soda refill.. when confronted told my bill was $3.. horrible customer service.. even manager on duty gave excuses.. this was my first and last visit.. just completely disgusted with how they treated me as a customer.. didnt try food but sure it would have been just as bad..

Q: negative

A: I liked the food. The service was good. The atmosphere is nice. I didn't feel well afterward, so that's why I gave them 2 stars. There are other complaints in yelp reviews that say they became ill, and I ignored them to try this place out for myself. I hope to give this place another shot in 12 months' time.

Q: negative

A: Went there with my wife and a friend. Wonderful building, well maintained. I can't say enough good things about the staff. Friendly, courteous. and skilled. Our waitress was awesome, taking care of our every need. The problem with this place is that the food is very so-so, especially for the price. Really disappointing considering the good reviews on Yelp. The special cocktails for the most part were terrible, especially the Bosun's Whistle. That being said the bloody mary with the dill vodka was good. . Every oyster had shards of shell in it, not unusual for a place so far away from the sea. For the money, there are better places to go in Madison. Too bad, the staff and building are wonderful.

Q: negative

A:
Well I must disclaim that I lived in Chicago so I have high standards for Chicago style food. This place was basically, all around ok but nothing I would go out of my way for. It's a standard, typical, American fare restaurant. My boyfriend was under the impression that since this is a "Chicago restaurant" that his pizza would be deep dish (and it wasn't, so he was disappointed). The service was ok as well, although they kind of gave me a hard time when I presented them with my yelp check in deal stating they had never heard of it but would give me the discount anyway (why don't you look at my phone so I can show you the deal?) If you are craving truly authentic, Chicago style food, go elsewhere (ahem..looking at some of my other reviews).