Problem: What would be an example of an negative review?

Answer: Wish I had checked yelp before booking spirit. I have flown American, delta, southwest, northwest, London air, Alaskan, Swiss air- even India air and more...not a picky passenger. Had some planes that were older, some not as clean as they should be, flight attendants that were not very pleasant but I have never EVER witnessed a "business" like this one! Supposed to have the 12:30 redeye from Vegas to Dallas...flight has been postponed til 4 am- maybe. Looks like they are canceling it all together due to mechanical issues. I came into this with eyes wide open thanks to yelp (after tickets were booked) we packed our cases perfectly paid the cheapest fee we could to check the bags. The man checking us in was nice but freely and laughingly admitted that they don't care how many reviews get posted, etc. "get it all out" were his words. (We were being nice, just asked if a lot of people get upset about the bags, etc.) Anyway, we were prepared to deal. Love you, Heath!!! Good seein' you tonight. :) love the glasses.We joked about the small space we knew we'd be crammed into, we bought snacks ahead of time, we played games when it was delayed. But not getting us there at all is unacceptable...and from the reviews this is typical for spirit. A cheap airline is one thing...but all of these problems - too much. This place needs to change their ways or shut down so they quit messing up people's travel plans! To those few positive reviews...after what I've read, heard from other friends, and now seen in person, I'm convinced that you are either very, very, very lucky or (and more likely) you are the spirit executives! I'd like to join my fellow yelpers and say, "NEVER AGAIN, Spirit!!!!"

Problem: What would be an example of an positive review?

Answer: I LOVE this place. Here's why... 1.The service is awesome. Hostess jokes while seating you. Awesome. Server knows his shit and rocks at presenting it. Gave us a rundown of the highs and lows of the menu. If he didn't know about something (like a beer we asked about) he went, grabbed samples and came back fully knowledgable on them. 2. The outdoor seating is baller. They have a back area that is no smoking so you don't have to get a whiff of smoke in your face while enjoying the weather and eating. They also have creative seating upstairs. Awesome. 3. The food is DELISH! Try the rib tacos. They are sooooooo good. I've never had a bad meal here. 4. They have a sense of humor. Menu is fun to read. Beers also aren't overpriced. WIN.

Problem: What would be an example of an negative review?

Answer:
I really wanted to like this place. The room had all of the "extras" that you would expect from a five-star hotel - jacuzzi near the bed, large bathroom with full shower and even a washing machine, full kitchen, living/sitting area and hello....push a button and the floor-to-ceiling view of Las Vegas turns into a shade where you can project the flat-screen TV (and there were 5 of them in the suite) for a larger than life view. Where it fell down was the basics. When you arrive, there's really no signage for self-park. I assume you park where the normal "Planet Hollywood" hotel guests park, which is a bit of a hike to the towers. Also, when I checked in, their system didn't have my reservation, which I made on Orbitz two days prior. There was some broken furniture in the room (not really a deal breaker, just a panel of glass on a cabinet and shower head and bathroom mirror...) When we checked out, getting from our room on the 18th floor to the lobby was a nightmare...obviously everyone else was checking out and the elevators wouldn't stop on our floor, and if they did, they were absolutely packed with people. And the valet/bell desk wasn't prepared for the amount of people that were coming to check out/leave. I may give this place another chance, but for the price...not sure I got my money's worth.