Q: Very poor / incompetent customer service (800 number, but was in LAS). Wanted to pickup wife's car since her flight was delayed by 2hrs and I was on reservation. First agent told me I'd have to cancel her reservation and make new one (at higher price) and got very rude with me when I asked her to get a manager on the phone. Then, manager says it will be no problem, but then proceeds to start to cancel reservation and make new one (which will be at full rate)... Had to stop her before doing damage. What's really crazy, is that she was going to cancel my wife's reservation (who has a different last name than I do, they had the wrong phone number for, and had no other proof that I even knew her other than I knew her name (I have no reservation number, wasn't even sure she was renting at Hertz. I told her that I was shocked she was going to let me cancel the reservation... She tried to defend it as not a bad idea... Indefensible. I'm going to be writing another review about the last experience I had with Hertz too. It's clearly a very screwed up agency in the customer service department. She took my number, I know I'll never hear from anyone as was case last time. Don't rent from Hertz, they don't have a clue. OPTIONS:
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A: negative

Q: Awesome joint! I had the carnitas burrito and it did not disappoint. It had a crispy texture to it that was flavorful. I'm not sure if they're suppose to hand out chips and salsa but I had asked if they had a house salsa of some sort, mind you i only wanted the salsa but it seems like the owner brought out chips and salsa, on the house. Which i thought was a nice gesture whether it was a standard or thoughtful of him. Food was delicious. So I decided to come back a second time to try out the shrimp burrito and honestly, it was disappointing. Felt like the ingredients lacked something that I cannot wrap my tastebuds around. It tasted good overall, ingredients were fresh but burrito itself left desiring something else. The only saving grace to that burrito was their salsa which was terrific and it added depth to the burrito. Their food is still tremendous and I will gladly come back. OPTIONS:
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A: positive

Q: Don't be fooled by the name, this is a Cantonese place. They are Zagat rated but I think that's only because there are hardly any actual restaurants in ChinaBlock. The service is unhelpful and beyond abysmal. If you want to be abused and have to beg for attention from servers, knock yourself out. Otherwise don't bother with this place! OPTIONS:
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A: negative

Q: The scale outside is fun for people watching as are the spankings administers for not eating your dinner. The shakes are good. The fries are not great. The burgers are average. Our service was only fair. I personally won't make that stop again and don't really recommend it at all. OPTIONS:
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A:
negative