Problem: What would be an example of an negative review?

Answer: I have to be honest, I do love samurai sams. But this location sucks. I waited 30 minutes for my order at 3pm, like 6 people there. I was standing at the front and she helped someone behind me first, weird but whatever. So i ordered 2 goliath bowls, one regular one with a request of no rice, the other with extra chicken which I was charged for . Simple right? wrong, we left as we had already waited for a to go order 30 min. Got home and it was wrong, called them and said nicely that our order was wrong, she said ... yeah. I said well can we get it fixed, she said call back tomorrow and talk to a manager. Needless to say wont be back to this location.

Problem: What would be an example of an negative review?

Answer: My boyfriend and I are new to Arizona so occasionally we like to step out of our comfort zone and try new places. We decided to try out this place and immediately walking into this restaurant we right away sensed a horrible vibe. The floors were flooded because of the rain (which I slightly understood) so we were only to sit in a specific area. We weren't greeted for a good 5 minutes and when the server did greet us, she seemed mad for whatever reason and we actually had 3 different servers which is annoying and only one server (the manager) actually helped us. The sad part is that I loved my food but my boyfriend didn't enjoy his. He ordered chicken tacos I believe I'm not too sure about the name but his had bones in it which is disgusting and unfortunately the cons out way the pros and we will never be coming back due to our horrible customer service.

Problem: What would be an example of an positive review?

Answer:
Great atmosphere. Good food and service. Even getting kicked out didn't damper the festive mood. Or maybe that is why we were tossed. Anyway, thanks to Ed, we made an earlier than planned departure, but the party just finished at his house.