How might one describe the sentiment of this review?
This was my first experience two nights ago. The food was a mixed experience and I won't be back. To be fair, as the server recommended, the brisket was their best offering and it was very good but the ribs were tasteless. The portions were a fair value. There were only two BBQ sauces and one was an Asian-oriented sauce unusual for this food and the other was at best like a slug of molasses. However, a dining experience is more than the food even if the setting is a casual environment. The attitude toward the customer starts with the owner/manager and the staff essentially follow it. My order came back wrong. The server did correct the problem when I pointed it out. At the end of the meal, the server inquired about my interest in desert. Since it was my first experience there and my initial order came back wrong, I inquired if management would cover the cost of desert as a gesture of service courtesy. The server went to the owner/manager who didn't both to come over and talk with me and said they would give me only half a desert but charge me half the price. This approach obviously won't win any loyalty from me nor likely from anyone else. I spent over $33 on my meal alone, before gratuity, and didn't merit a visit from the owner/manager when the restaurant had only a few diners.
negative