Not sure why all the high reviews for ER. I think they have gone way down hill. Don't get me wrong: I think if you are an admit, the care is stellar. ED is just full of a bunch of insensitive burned out nurses. First of all, $7,000 for a 2 hour visit--only test performed was a CT. TO COMPARE, my mother was recently in ED and admitted for 3 days at Yavapai Med (talk about a GREAT hospital) and her bill for ALL was 16,000. Of course there will be adjustments made through insurance, but my Lord. No wonder such a screwed up med system. I could barely walk or stand up straight when I got there. Serious stomach issues & it looked like coffee grounds in my vomit--this was the ONLY reason I went. Look, I work in healthcare, I know good nursing and care. The guy who admitted (took vitals etc) was impatient and literally sprinted to the room I was to have ahead of me. I was a FALL risk and you run ahead of me when I can barely stand straight? The nurse I got, let's just say she's 30+ years into it, and not into it, if you know what I mean. Pillow? Nope. Freezing & shaking, not even taking note--Mom has to go get me 2 more blankets & make a pillow out of my jacket for my arthritic neck. H & P update? Nope. Height & weight? Nope. Check in on me? Nope. I ask for ice chips, sorry not until we get CT results. Ok, makes sense. After results? Never brings a thing. Personality of a old time nurse going through the motions. I'm not a human, just a long line of cattle to brand. Any follow-up from Scottsdale Osborn Healthcare? Nope. Not a call, not a survey, not even by mail. So here's your survey: your ED has gone downhill. Glad I wasn't really, really sick, but when the doctor has to look up my autoimmune disease and drug, I get a bit scared. As for that nurse. Time to retire. You are really not helping anyone anymore. PS-I have probably only used the ER 3 times in all my life. We are not all "frequent flyer drug seekers". Stop stereo typing and some compassion.
Was this review given positively or negatively?
negative