input: Write a negative yelp review.
output: This review is strictly regarding customer service and specifically about one representative at this specific location. I took my 2012 E350 to this location back in April, 2014 to replace the cracked windshield. I visited on a Saturday, and the two gentlemen there were very helpful. I had intentionally wanted to pay out of pocket, but the gentlemen suggested that I file a claim and helped me with the claim on site. They were professional and courtesy and genuinely were happy to be there to do their job. I returned today due to another crack that requires another replacement. I am pretty sure it was not the integrity of the windshield since the windshield had to be special ordered from the dealer. I arrived well before my appointment, and the office was not busy at all. Teresa was behind the front desk, and she looked confused as I explained to her that I am here for my appointment. She found my paperwork and continued to look confused. I explained to her that I am here for an inspection to see rather the crack qualifies for a warranty-repair or a replacement. She reluctantly got up from her seat and returned with another gentleman. The gentleman was very helpful and explained to me that a replacement is required. I went back inside and explained to Teresa what the gentleman told me and asked if she could file a claim for me since my insurance information was previously given during my visit in April. She was rude with her response and did not seem like she wanted to help me file a claim at all. She gave me several dirty looks before I politely asked again if she would call and file a claim while I am there with her. She finally called and was placed on hold. In the meantime, I asked if she would need to order the windshield since it was special ordered from the dealer last time. (I thought it was a very legitimate question to ask as I would schedule my appointment with Safelite accordingly.) She gave me yet another dirty look and said that she would have to check and continued to look displeased by simply sitting there. By this time, I realized I could be paying the Mercedes dealer the same deductible and receive MUCH BETTER customer service than I am getting with Teresa. I am sorry, Safelite, I would have happily returned as a happy patron, but due to your ONE representative who cannot do what she is hired to do, I will not recommend this business.
input: Write a positive yelp review.
output: It's definitely strange when I say that we need to call our electrician, but that's exactly what we do from time to time, and when we do, we call Roby. I don't remember just when we started using them. I think it was when we installed our new heat pump, but I'm not positive about that. Whenever it was, I'm glad, because now we just call them up and tell them whatever the project is and they put us on the list. The cool thing is that since we've been with them for a while, we actually have an account manager (I really have no idea if that's his title, but I can ask for him specifically, so that's how I think of him, and it's what he does), and I can talk to him about projects or bills or just general questions, which is really a nice feature. It makes the whole electrical contractor mystery a lot easier to deal with. On the capability side, Roby is a spinoff from Andrew Roby, which is a general contractor, and apparently they were doing so much electrical work, they just split the company off to do the electrical work, so you know that they have the experience. From what I've seen, in all but the rarest circumstances, they are usually out within a day or so, which is great for me, and the work they do is top-notch. We've been very happy with them. The only downside is that they do command a good price, but then you get what you pay for, right?
input: Write a positive yelp review.
output:
The service was excellent as was the food. The atmosphere was great as well. I would definitely recommend this place for friends or a couple. My friend and I were on a short timeline and they made sure we got out in time to see our show that we had booked. We definitely appreciated that.