Q: What is it with the service and quality of food at the restaurants in this area? We again had another negative experience and this time it was at Heart and soul cafe. The food is OK we have eaten there a few times. The major issue I am having is the service the completely did not have there act together. It looked like a combination of issues landing between poor waitress/waiters and short staffing. As we sat for over 15 minutes waiting for someone to come and get our drink order we watched one table go to the bar to get a drink as no one came to there table and we watched another table tell the waitress they were leaving due to the lack of attention/service. when we showed our 5% off check in office to the waitress she did not apply it and we couldn't get her attention to fix it. The hostess was the one who supported most of the tables with there orders and seating costumers. The kitchen also had the food out promptly but it took over an hour merely waiting on the waitress. OPTIONS:
- negative
- positive

A: negative

Q: Truly gorgeous space, but I couldn't help noting the hypocrisy of Vegas-ian excess amid such an austere, Tibetan aesthetic. And I was offended for Asian women everywhere by the "Always a happy ending" posters on every cab and billboard in town with a picture of an Asian girl's bum--reducing all Asian females to no more than massage parlor prostitutes. But this is Vegas, baby, and sexism, hypocrisy, and excess are part of the deal, so with VIP passes in hand, we decided to check it out. Turns out the passes only work for women. Guys seriously pay to play in this town--$30 for the green-eyed boy later, we were in. I should note that we have been desperately searching for good house music options while we were here. We did hours of research, wondering why every club website lauded its "Mr. Top 40s DJ!" like that's a good thing... ? So, just as everywhere else we'd been in Vegas so far, we were wildly disappointed by the music. Not a single house beat in the Lounge or the main dance floor or the Beach area. The visuals were interesting certainly--two girls fake making out in a dungeon setting at the top of the stairs, the rose petal-boobied mermaids in the tubs everywhere--but the crowd and music were 100% generic. If you are looking for house music, perhaps try Wednesday night and skip the weekends, but I heard from several locals that this club is on its way out. Maybe Tao-goers are finding enlightenment at the bottom of their lychee martinis: "Dude, I don't know how I feel about my Asian heritage being reduced to the lowest common denominator and sold at top dollar to the masses; what do you say we burn these striped shirts and go somewhere actually cool?" "Yeah, no doubt. Wanna go to Playboy Bar?" OPTIONS:
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- positive

A: negative

Q: uh...I wish I could rate 0 STARS! The employees here are worthless. They are teenagers who don't care about customer service. I waited 45 minutes for ONE smoothie. Countless people who came in AFTER me had received their smoothie before me! This is ridiculous. Not one employee thought it was important to mention why my drink order was taking so long let alone apologize. NEVER AGAIN!!! OPTIONS:
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- positive

A: negative

Q: If I could give under a star, I would. We can and they told us they would upgrade only to find the room was a downgrade. (No jacuzzi like we originally reserved.) We went downstairs and they switch us to a pyramid spa suite on the 16th floor. We had to go to an elevator on one corner and walk to our room. (Imagine the elevator is at home plate and you have to walk to second and the bases are the perimeter of the casino!) The elevator was so old and rattling up 16 floors. I was scared for my life! Okay. So we're in our room which is massive (but super dingy). I go check out the living room and I walked into mush!!! The carpet by the air conditioner is completely soaked. So gross. Instead of changing rooms for us, they sent someone up to our room to "fix" it. After calling twice and waiting for an hour, someone came up. While he was working on it, the AC in the other room starting pouring out water and slime! We left and asked for a full refund. Needless to say, we're never staying here again. OPTIONS:
- negative
- positive

A:
negative