TASK DEFINITION: You are given a review about a place. You need to provide a rating from "1 star" to "5 stars" for this place.
PROBLEM: Their customer service pales by comparison! I was one of the original customers at the Tatum/Cave Creek location (formerly Diva Tanning) and stayed with Celebrity when they bought it last year. As a monthly subscriber, I spend nearly $1,000 a year (12 x $80/month) on tanning services. My wallet was lost over the holidays and Visa had to send me a new card. I brought it in to (manager) Nicole to update my account as soon as I received it, explained why I had to change the card number and was told 'Too late! We already tried to bill you for your monthly fee and had to charge you a $5 fee because your card would not go through.' Really? I spend nearly $1,000 a year there and you are going to lose my business for $5? I guess so. This Celebrity Tanning experience has moved to the top of my list of horrible (and incredibly short-sighted) customer service experiences ... which is a shame, as it was otherwise an okay place to tan.

SOLUTION: 1 star

PROBLEM: This is such a fun place, and I'll definitely be going back for more. I originally completely overlooked this place while at the mall. It's located in the food court, but it's off to the side and has a very innovative storefront, so I kinda mistook took it for an electronics store at first.

I ordered a "hug" sized (small) blended "Clueless" drink. It was a combination of guava, watermelon, lemon, strawberry and green. And it had gobi lychee poppers in it. I'm such a kid about it and found the gobi poppers to be quite fun.

They seal your drink with a plastic top and provide you with a thick straw. You have to stab the straw into the plastic seal to break it open. So much fun! This was such a cute place and I'll can't wait to return!

SOLUTION: 5 stars

PROBLEM: Greasy fish. It's A dive fast food restrant. This place is what gives fast food A bad name. The staff not nice. Dirty restrant.

SOLUTION:
2 stars