Instructions: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
Input: I was REALLY looking forward to a nice relaxing stay at the end of a long vacation, but unfortunately that was not to be had. From the moment we arrived at the Omni, the staff was belligerent and extremely rude. They had lost our reservation and refused to give us the rate we had booked before. If we weren't so tired, we would've gone to a different hotel right then, but hindsight is 20/20. After we FINALLY got checked in after being made to wait needlessly for 45 minutes in the lobby, we decided to go down to the pool, which was tiny and kind of dirty, so we had walked all the way down there in our suits for nothing. The internet access was really slow. I will NEVER stay here again. Save yourself the headache and book somewhere else!

Output:
negative