Problem: Saturday morning rush. I'm sure it happens every Saturday as hordes of conventioneers grab breakfast before heading to the airport. I understand a rush. I am also a generally patient person. (I am fine with waiting an hour or more for a table at good restaurants.) But... When there is a continuous line of people between the order station and the register, half of whom already have their food and just want to hand over some money, you call for a second cashier. When you *are* the second cashier, instead of walking out of the back, looking around like Punxsutawney Phil on February 2, and then crawling back into a hole, you actually spend 10 minutes clearing the line. Maybe dedicate someone to making all the coffee concoctions people order so you don't have the one staffed register empty for 4 minutes at a time. It took me about 15 minutes to get to the register, by which time my bagel was getting cold. I stood waiting for about 4 minutes as employees dawdled at the prep station, ignored the call for a second cashier, plodded through coffee orders, etc. The last straw was when a woman from the back of the line came up and asked for two coffee cups and an approximation of the cost so she could just leave cash... and the woman behind the counter (who was working on a fancy coffee order at the time) actually switched to the other register to ring her up! I was done. I picked up the register pen, wrote "Nevermind" on the order slip, set my overpriced bagel and expensive orange juice on the counter, and walked out. (Yeah, Einstein Bros, that was me.) If you don't want my money, you aren't getting it. Instead, I am at Starbucks a couple blocks away. My order? A bagel, orange juice, and a banana. And all cost considerably less than what it would have at Einstein Bros.
How would this review be described?
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A: negative

Problem: Ehhh. I'd like for this place to be something. Right now it feels a lot like a stereotypical 'church' coffee shop. If this place was rated on food alone, I could up the ante a bit. I'd call this closer to an American cafe, than a coffee shop - maybe I'm just too snobby. Some of the baked goods and foods were well done / thought out. Some things left me hanging on a questionable note. It's my assumption the coffee isn't a major focus here. So be it. All that said, I've seen shops go from this to greatness. Even in the PHX-Metro area, nearly identical shops have gone from this to some of the best in their area. Perhaps given time, this will become something special. If you're in the area, just need a nibble and don't find yourself brewing over beans, roasts, grinds, dosing and the like, this is a place you should perhaps check out.
How would this review be described?
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A: negative

Problem: I've eaten here once, with a large group of people, and I feel no inclination to eat do so again. It wasn't -bad-...it just...wasn't worth returning to. For starters, prices. Just for a basic pulled pork sandwich you're looking at like $8. Sides will run you anywhere from $2-$4 depending on what you get. A bit steep. If the food is good, though, the prices might be justified. It's not. It's...again, just not worth the bother. The pulled pork was cooked fine, not too tough, though I've had more tender as well. The barbeque sauce was...nothing. Admittedly, as others have pointed out, you have -one- choice in barbeque sauce...but it wasn't flavorful, it was 'safe'. Not spicy, not sweet, not particularly tangy...just a very mild, barely flavored liquid to help make the meat more palatable. It was served with a few scant onions and a few small pickle slices. I had a side of coleslaw...meh. Again, not -terrible-...just not something I'd order again. The sweet potato fries I filched from someone else's plate were pretty good. The service was fine, what there was of it. You'll pretty much interact with the staff only when ordering and picking up your meal. All in all, not worth the bother. Even if you find yourself in this neck of the woods, find a better place to eat, this is just mediocre, at too high a price.
How would this review be described?
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A: negative

Problem: Way over priced for the amount of food served. Our bill was double that of a great restaurant and food wasn't that good. Service was horrible I sat waiting for tarter sauce and I had ate all my fries during that time. Also NO SALT OR PEPPER ON ANY TABLE. I would suggest the Yard House right by the high roller much better food and reasonable.
How would this review be described?
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A:
negative