How might one describe the sentiment of this review?
My husband and I attempted to have lunch here, but it was a debacle. We ordered a pizza and paid for it. But as we were getting our drinks, the gal that took our order came out and told us they were out of mozzarella, and that the manager could go to the store to buy some, but he would be gone 20 minutes. After looking at the menu, we opted to leave since the sandwiches we were interested in also had mozzarella. However, when we told her we were going to leave, she said the manager had already left, and we could not get a refund until he returned because she "could not get into the drawer." What? First of all, we payed with a card. I don't know why she couldn't run a credit on the machine. So now, we cannot eat and we cannot get our money back. I had fully intended to wait and speak with the manager when he came back from his cheese run as this seemed pretty ridiculous. If none of the employees are properly trained or authorized to manage the restaurant, he should have sent one of them to the store. Finally, another employee came out and magically opened the drawer and gave us a cash refund. Maybe they have great pizza, but clearly, the place is not managed well, and I won't say never, but I doubt I will return....Options are: (1). negative; (2). positive; I think the answer is
(1).