TASK DEFINITION: In this task, you're given a review from Amazon. Your task is to generate a rating for the product on a scale of 1-5 based on the review. The rating means 1: extremely poor, 2: poor, 3: neutral, 4: good, 5: extremely good.
PROBLEM: This guy is a crook. He did not send the item at all. I remember paying for two not one. I had to search for and bought another reading headlamps which were delivered yesterday.

SOLUTION: 1

PROBLEM: I really like the IDEA of this item. We have 2 people w ALS and Arthritis using them, and they help w gripping & turning the tops, but on the 16 oz water bottles, they are making them so cheap and "shallow" caps, that this is unable to grip well for that. A coke bottle w a higher cap top works fine. its just the lower profile water bottles they dont work as efficiently. I dont know how durable it it, we just got them. But they are not made of a sturdy plastic like the other gripper items we purchases. But hopefully will work to keep in car, pocket when in need of opening a bottle to drink! MAYBE the company will have to look into re-designing to meet the new low profile caps?

SOLUTION: 3

PROBLEM: When I received the bulb and installed it I discovered that it didn't work right out of the box. I immediately started a return on Amazon, and shipped the defective bulb back on the 29th of December via UPS. I have heard nothing from this company so I left feedback asking for an update, but they have not replied. It's now been 10 days since I sent back the defective bulb and I have not received a refund nor has the company replied to me. To say that I'm disappointed is an understatement, especially since this company has so many positive reviews.

SOLUTION:
1