Problem: What would be an example of an negative review?

Answer: I booked a facial/massage here in the summer as well as a manicure for myself and a pedicure for my friend. I've been to several spas and I was very excited to come here since I love the hotel. When I first arrived, I was greeted, given a locker, and changed into a robe. The robe wasn't fitting too well around my chest area (busty) so I asked one of the ladies if they had something else after I explained my issue and held my robe closed at the chest. I was asked to go and relax in the seating area while she got me a new robe. The new robe never arrived. The lady who was giving me a facial/massage came over and greeted me as I continued to hold my robe closed at the chest. She took me outside of the women's spa area and a bunch of men turned around to look at me. I wasn't too comfortable since my boobs were practically falling out. We went into a room where regular traffic of people passed through between the front desk and the spa store, I believe. As I laid there getting a facial I kept hearing people talk and laugh outside of the door. The facial was nice, but the massage felt like she was just rubbing my back in the same motion. The motions were relaxing anyhow. One issue I had was the woman who did my facial never asked me if my skin was sensitive to anything. After the facial, my face got red and itchy. It became very dry. I wasn't sure what she used, but I could have asked myself ahead of time. I wish I had a better experience because I wanted to love it.

Problem: What would be an example of an negative review?

Answer: I have used them about 10 times and thought I was getting an upscale experience. I was wrong. 1. Service seems spot on and accurate in terms of order taking and knowledge. 2. The reception / store area is quality and high class. They have areas for kids, restroom, drinks and many small things you can buy. Very nice. They even used to have a computer to use for googling, but finally they removed it. Cashier is even nice and friendly. 3. Actual Car Wash and detailing. YIKES. What happened? I was all impressed by the ambiance of the place and how classy it was. The car wash itself is great. People using brushes to hand scrub the cars in all areas. The detailing is extremely poor. 4. More on Detailing - They never dry the top roof of my truck, so as soon as I drive out, the windshield gets water all over it. They use dirty towels that after one or two days, you can see all the swirls and "ghosting" of what and how they wiped the windows. They miss spots when doing the upholstery armor all. They ofter will forget and give you the ultimate service you paid for and instead give you the regular service. You have to stay on top of them. I asked them to clean the cup holders as there was some spilled drink it it. They completely did not do it. 5. Basically, they sell a great service, but cannot deliver consistently with any quality.

Problem: What would be an example of an negative review?

Answer:
-Very dirty store. -Filthy, smelly restroom. -Formally a Mervyns (two stories). -Cashiers spend too much time chit-chatting instead of helping customers.