Problem: What would be an example of an negative review?

Answer: This hotel is for an older crowd only. It reminded me of the hotels in Napa Valley, where everyone is 40+ years old. One word of advice: DO NOT stay here if you have young children!!! This is NOT a child-friendly hotel. After driving 6 hours from Beverly Hills, CA to this resort, we were super excited to spend time at the hotel's main pool. They have a few tiny pools around the grounds, but they do not have employees walking around taking food or drink orders. We were told by the valet that the main pool was the best. Once we arrived at the pool, our two kids ran and jumped into pool causing some water to splash. That's when we were rudely approached by one of the employees and asked to go to another pool. He was upset that some of the water splashed on his shoes. To make matters worse, I saw him talking to other guests about us. This was not an 18 and older pool. It was their MAIN pool of the hotel!!! They offered to pay for food and drinks if we went to the other pool. After we ordered, they said they never told us they would do that. What?? Why would I have questioned that on our bill if we were not offered that? What ever happened to customer service???? There are plenty of nice hotels in that area. Spend your money on another one. I certainly will.

Problem: What would be an example of an positive review?

Answer: Love stopping here when I'm in CLT. I recently discovered this place in CLT airport. I was needing lunch, but didn't have time to look around as I was rushing to my flight - like everyone else. I zoomed by this place and immediately turned around to give it a go. The girl taking my order was very helpful - she could tell I was having a hard time deciding...there are a ton of options which can be overwhelming. She asked what kinds of foods/drinks I typcially like and was able to steer me in the right direction. I got the apples 'n greens with a shot of whey protein. It was delicious, nutritious, and low calorie. I plan on stopping by here every time I have a layover in CLT....give it a try!!

Problem: What would be an example of an positive review?

Answer:
I had lunch here with Norm R. and Rand H. and after trying almost every indian buffet in the valley ,this one is got to be in the top 5.The buffet itself is layed out nicely and the food is always real good.This visit the onion cauliflower pakora was the big hit ,I could have ate just a big plate of those and been happy. The naan bread that was brought to are table was not the garlic type but was very good as well. The desserts here were great to they had mango pudding with fruit cocktail mixed in and rice pudding. (no monkey balls today)?Anyway it was a great lunch and 5 stars for them today.