Problem: What would be an example of an positive (OPTIONS:
- negative
- positive) review?

Answer: I instinctively feel that most auto places will over charge you. My wife's Honda had a problem starting. I replaced the battery but it still wouldn't always turn over. I assumed it was the starter. I took it in to this Sun Devil Auto and told them I needed a new starter. Scott at the counter said that replacing chargers are about $300.00. I agreed as the car wouldn't start. I got a call about 30 minutes later from Scott and was told that it wasn't the starter. It was just the Battery cables and he could replace them both for $35.00 for labor and parts. I couldn't believe it. Not only did he not over charge me, he didn't just go by what I thought was wrong. He checked out the car and realized that it was only something minor. I didn't know that corroded cables could prevent a car from starting. I have since taken my SUV in there to also have them replaced. I didn't think anyone would look at a car for $35.00. They didn't try to sell me any other service and my wife's car is running fine since.

Problem: What would be an example of an negative (OPTIONS:
- negative
- positive) review?

Answer: My experience at Baseline Dental Care was a mixed bag. In short, I found Dr. Payne lacking in bedside manner and some of the staff were helpful and some were snippy. I had problems getting my prostetic fitted and both the dentist and some of the staff seemed impatient with me and I had some communication problems with them. Some of the staff were quite nice though. I am used to better care and better communication from a dentist and their staff, so I may be spoiled but I can safely say, I have had better! ***LONG VERSION OF STORY*** I chose Baseline Dental Care because they are a part of Dental Works and my old dentist was a part of that group. Sadly the the root of my tooth was broken and infected which meant it had to be pulled. The way this was handled upset me. I was in the chair when Dr. Payne came in. I had never met him before. The first words he said were "I saw your xrays" and he sounded upset which was scary for me. When I got the news, then I worked with the front office to do the cost information. It was right before Christmas and I was in pain. Unfortunately, the tooth could not be pulled right away or I would have to go without my prostetic (henceforth called a flipper) and would have to go to work toothless. Plus I had been searching for a new job and going toothless to interviews and Christmas festivities did not appeal. I was told that the antibiotics might help with the pain or they might not. Dr Payne told me that the pain could be unpredicable and I might be in as much pain as I was right at that moment for the whole two weeks. Then I had made my choices and I was going to pay for the flipper ($700) and try to make it through the holiday as best I could. I tried to ask the assistant whether I could pay by check or bankcard but she didn't know. She went away and I had to wait and wait for someone to come back. I needed to get back to work so I went up front, but the receptionist was busy. So I went back and suddenly, overwhelmed by the expense and the pain, I started crying. The front lady finally came back and she was very nice and soothing at that point. We talked about the plans and I was told that I would pick up the flipper before I got the tooth pulled and maybe the oral surgeon could fit it in. If it didn't fit, I would come to the dental office right after the tooth pulling and get it fixed. (Luckily the antibiotic did help with the pain and I had a nice Christmas.) I set the tooth pulling for the afternoon Jan 3 the soonest I could, but then I had to re-schedule it one more week after due to work conflicts. The flipper was supposed to be in that week, but Dr. Payne's office never called me about it. I called them and spoke to them Friday the 4th to make sure it was there, and at that time I let them know I was getting my tooth pulled on the afternoon of Jan 8. We arranged when I could pick up the flipper, on Monday. On Monday I came on my lunch hour and picked up the flipper and spoke *again* to a staff member and let them know I was getting my tooth pulled the following afternoon and would come in AFTER the tooth was pulled to fit the flipper if needed. They said okay. Then Tuesday I got my tooth pulled. However, the flipper didn't fit into my mouth so my friend was driving me to get it fitted. I called them on the way to let them know. I knew their office closed at 4 p.m. and it was 3 so I wanted to give them a heads up (be polite). The staff who answered the phone informed me the dentist wasn't there. I was very upset and she was very snippy with me and told me I had to come in at 10:30 the next a.m. (which would cost me money as I wouldn't be able to work until after.) So upset, I called my old dentist office and begged them to fit the flipper and told them I would pay them money to do it. They refused but they were pretty mad at Baseline too and called them. They suggested I go into Baseline the next day to get it fitted and that Baseline would give me a partial refund for my trouble. I went the next day to Baseline and they did not offer me a refund. The flipper DID NOT FIT, so they did make me a temporary temporary flipper and sent it back to get fitted, so I figured they were having extra expense so I didn't press the matter. However, the remaining times I dealt with them the dentist ranged from overly familar (hitting me on the arm and calling me "woman") to very unpleasant (lecturing me on how the flipper was the "cheapest choice" so that's why I couldn't eat with it). I found him difficult to work with and I do not think he and I are compatible as patient and dentist. One dentist assistant who was pleasant and gentle with me was Michelle. I liked her a lot. I think the communication and the bedside manner of the staff and dentist could be much improved. I am going to get an implant for my tooth and if I need a temporary cap or need the flipper to be modified during that process, I intend to go to another dentist.

Problem: What would be an example of an positive (OPTIONS:
- negative
- positive) review?

Answer:
Sad news Yelpers.... Tacos Atoyac just announced on their facebook page that they are closing indefinitely.I am ready to cry.