Sentiment analysis: First time here, the waiter was nice and kept coming back to make sure we were doing ok. The food was great! Recommend getting your ramen spicy for an even better flavor.

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positive

Sentiment analysis: The pros: the ambiance, the food, and the uniqueness of it all. The setting is very relaxing and romantic. We had never had fondue before, and found it very entertaining. Our waiter was attentive without being over bearing. The cons: the price and it can get pretty busy. I don't remember our exact total, but I do remember thinking "holy crap" when they brought the check. Also make sure to plan ahead. Show up without reservations and you'll end up waiting a while. Overall the experience was pleasant.

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positive

Sentiment analysis: First time we went on this trip the service was great and the food was great too. We were seated quickly, got our drinks and food quickly. Loved the Drive Thru Burger. The Royal Burger was good, but not as good as the Drive Thru Burger. Don't waste calories or money on the fries. Just order another burger. The Nutella Shake was good but not excellent. My husband liked our burgers so much that we went back the next day. It was truly a Jekyll and Hyde type experience. Everything that was good the day before was awful the next day. The service was horrible. We waited 20 minutes to get our drinks and put in our order. Then about 20 minutes later our waiter comes and tells us that all hell is breaking loose in the kitchen and that it is going down in flames. They are losing orders and that he had no idea when we were getting our food. Finally, 1 hour after we arrived, we receive our burgers. They were just ok...it was like we were in an alternate universe. Just yesterday they were fantastic and today they were just ok. So disappointing. We won't be going back. If they could guarantee that the food and service would be as good as the first time we would go back but since the second time was so awful it just isn't worth it.

OPTIONS:
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negative