The Sheraton Downtown Phoenix is a beautiful hotel. The rooms were very clean and nice and the beds are comfortable. This review is based on their poor customer service. We checked in Friday 06/13, the line was not too long and we figured it would move fast... it didn't. As we were waiting we could hear the conversation going on behind us which consisted of a guest's card not working after being reactivated twice and here was was waiting in line for a 3rd time. Finally after about 15-20 minutes we get to the counter. Since we had to park in the "overage parking lot" right across the hotel I made sure to ask if there would be a fee or if I would have to get the ticket validated. The front desk clerk (wish I would have wrote down her name) told me it was complimentary with our room and we would not be charged for parking. Checked out the next morning around 6am, the kiosk kept trying to charge us $19.40. Since the front desk clerk said it was complimentary we rang the bell and told them what was going on. They didn't say anything but simply released the lever for us to get out so I figured everything was ok. Two days later there is the charge for parking on my credit card. I finally got around to calling them today, a few hours later an employee named Ishban (sp?) called me back. I told him the entire situation and he would not issue a refund or any kind of compensation. If I would have known they were going to charge me I would have parked somewhere else for much less than almost $20! What bad customer service, especially for a hotel. Very disappointed.

negative

This Great Clips location provided an awful experience. Although the wait time was brief, the stylist was unpleasant. Every time she combed my hair, she smacked me in the head. She ripped out one of my earrings before I had a chance to warn her about them. The stylist asked me to lean forward in the chair for the final part of the cut, which wasn't very comfortable and very strange. The haircut is pretty unremarkable considering how much comb-smacking I sat through. I asked in the beginning of the cut for my bangs to be shorter; by the time she got to my bangs, she had forgotten my request and I wanted the cut to be over so I decided not to put myself through more trimmings. Other than that, the salon is pretty dirty. There was a film of hair everywhere. I have been to other Great Clips and other quick/cheap salons and they all manage to have a professional staff and clean stations. Will not be returning.

negative

Employees seemed "over it" and jaded from what I'm guessing are years in the industry. The check in and boarding was as average as they come. There is nothing else to say about that. The plane sucked. Yes, it got us to the destination, but the plane looked like it was falling apart. On top of that, it was fu*king freezing, I mean, I was so miserable to AND from our honeymoon. The WiFi didn't work either, which made the freezing temps and the long hours almost unbearable. Also, they charge $25 per bag at check in. That's so ridiculous. That is reason 293847293847 why I like Southwest Airlines so much better, you get to check in TWO bags PER PERSON for FREE. MEHHHHHHH!

negative

Food is okay but not worth the lengthy wait on weekends. If there were more breakfast choices around this area, TBC would be empty. I've ordered breakfast on two occasions here and both times it came out cold, plus the order was messed up. The outdoor patio on the side street is nice but the Scottsdale Road side gets quite noisy with the traffic. Wait staff and hostesses are nothing fabulous, not overly friendly considering the price and the wait. Maybe I should down a couple Malibu drinks before I come for breakfast and it would be a better experience.
negative