Problem: Surly check-in staff informed us our room wasn't ready at 4:25 for 4:00 pm scheduled check in. Since when is check in 4pm? The overworked & undocumented maid staff have a sprawling complex to service, with not a single service elevator I can see, so expect to share the lift with a maintenance cart and a pleasant Spanish-speaking woman who smiles through her misery (at least they aren't surly) - if you want directions anywhere, consider it a good time to practice your Spanish. When I drove up, the bellman watched me unload my car & only jumped into action when my wife started to grab a luggage trolley. We tried to make reservations at Rico's in the complex, only to be told that it wasn't busy at the time we planned. When we got there, we were told the five (out of easily a dozen) tables they had were being serviced by two wait-staff, so maybe they'd have one cleared in 15 mins. or so. They have lots of pools, one per complex, usually busy but not overcrowded. The water park, with the lazy river is another story, but then if you have kids, and get there EARLY enough to towel-claim your lounge chairs, things are good. We ate at the pool resort restaurant where my wife and I asked for a table for four. One woman was waiting with a forlorn expression while our hostess mumbled something and disappeared. My wife took the initiative, and four menus, and we sat ourselves in a section with an older waitress. Unfortunately the waiter for our table turned out to be a nice kid, who served us paid no attention to the fact that there was only silverware for one at the table, had no notepad and took our orders, which resulted in his coming back twice to repeat or clarify our order, and ultimately got two things wrong. We had to ask for water a couple times (in the Arizona heat, you have to ask? really?) We decided to drive off-campus for the rest of our meals, and after crappy WiFi (included in the "resort fee") we cut our stay short. By the way, the WiFi appears as a charge on your bill but is taken off at checkout - yeah, right, only if you complain about seeing it on your bill and wait on the phone with someone who sounds confused for 15 minutes. Hilton + Resort = excellent service? That used to be the assumption, but no longer. Resort? Only as a last one. The solution? Hey HIlton TRAIN YOUR EMPLOYEES! Its customer service 101 where everything falls apart. It could have been a good time, but they dropped the ball early on, and fumbled every step thereafter. I'M MARKING "NO WiFi" BECAUSE, IT DOESN'T WORK. NOT IN YOUR ROOM, AND MAYBE ONLY ONE OR TWO PLACES IN THE COMPLEX. However, they do have ethernet cables in the rooms (can't attest to their functionality).
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A: negative

Problem: I went in for a prescription refill; I had no appointment. There were 2 parties ahead of me, so I thought, "this shouldn't be along wait. Maybe 20 minutes max before I am called in and situated in a room to have my vitals measured, then placed in an exam room." An hour later, I was finally called in, had my vitals taken, and placed in an exam room. ....Twenty minutes later, the PA walked in and asked for what I needed. She was friendly, knowledgeable, and great. No complaints here. My request for a refill was taken. She left the room. No "I'll be back," or "I'm going to give you your script." She just up and left without saying a word. ....Another twenty minutes later, I started to feel confused as to why I hadn't received a new script for my medication. So I peered outside to look for the PA and she was no where to be found. Ten minutes passed as I was pacing around the room, wondering if I should grab someone's attention and ask about what was going on. Finally, at the crux of the matter--right at the point where I was going to leave and take my business to another medical office--an MA appeared by my doorway and handed me the script. Finally. One.hour.and.fifty.minutes.later. Sigh. I hope this was one day out of many.
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A: negative

Problem: This is the worst Tim hortons I've ever been. They constantly mess up everything and are too lazy to even stir a coffee. Don't even think of ordering any food because if it isn't a donut; they will mess it up. They only hire people that are clearly stupid and can only manage to work at a Tim hortons for the rest of their life. I have never encountered more ignorant, idiotic employees.
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A: negative

Problem: One of my favorites, eat here all the time. Locals restaurant. Great service, friendly and efficient servers. Food is exceptional from the steak tacos to the burgers and daily specials. The owner Sheldon is always there which is why it is so successful. Ask for Amy, Jose,Becca or Natalie. Sunday brunch is great too. Wish I could give it more than 5 stars. The best of the best!!!!!!!
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A:
positive