Problem: Write a negative yelp review.
A: So I have been here once prior to this last visit and I remember not being impressed by the service but the pizza was okay, not great but okay, and it is in close proximity to me so that is a draw. We went back the other night, mainly again because it was close and we had a coupon for two for one. Even with a coupon I don't think I would go back. I had baked ziti. It was rather bland and there wasn't anything special about it, not bad, but not good either. I switched with my dining partner who had the eggplant rollitini, this was horrible, the underlying bed of spaghetti was fine. It tasted like the make their own sauce, but the eggplant was mushy and again bland. Definitely not recently cooked, more like microwaved, and possibly bought from Sysco instead of being made in house. It was a $2.50 or so up charge for a dinner salad and bread sticks. The bread was hard and cold. The dinner salads were okay. One biggie though - no fresh brewed iced tea. Service started out slow but once the waitress came over everything was fast. I was teetering before a one star, as I said I will never go back there, but gave them a two as the sauce on the spaghetti was decent and the service was good when we finally got service. If there were halfsies in yelp I would probably do one and a half. Although I will note if I didn't have the coupon I would have definitely felt that it was not worth $30+ for two people.

Problem: Write a negative yelp review.
A: Disappointed. The menu is heavy, very limited choices for small meals to soak up a few suds and enjoy watching a game. I settled for white bean/ham soup that was good, but unfulfilling. Why not compliment it with a slice of bread to soak up the savory liquid?! I will pay higher prices when worthwhile, but not willingly with my experience. The wait staff was less than average. The bartender had to repeatedly remind staff to do their jobs, e.g., greet arriving customers, while they chit-chatted and watched the Steelers game, for one - note the tables were nearly empty. The temp outside was 49 degrees; staff repeatedly opened the front door to air the room, apparently, forcing me to put on my jacket - feeling uncomfortable. When the bartender beginning to talk about other workers,I chugged my beer and headed to the door. I wont be back the next time I visit the fun and small big city.

Problem: Write a negative yelp review.
A:
As a Business Owner, there is nothing that sends my rocket to the moon more than POOR customer service! My customer base is EVERYTHING! After today's lunch experience, it's clear that not all Business Owners share the same values or business ethics. I am here at the 9211 N. Tryon writing this! This is the MOST unprofessional establishment in the entire city of Charlotte! We have been waiting for an hour, after our order was made incorrectly (partially!) I explained to the Manager (Tere) that order had been made incorrectly---she blatantly stated that this was not the case as her staff had verified the order (so you're calling me a liar!) ! I questioned how could she verify what I ordered, as she was not in proximity to even hear the order. Luckily, the young lady who took the order verified what I ordered (thank you again for your honesty, Edith). The owner (I only discovered he was the owner after researching and finding other complaints giving his description--guy who sits in back if restaraunt on his laptop) witnessed the entire exchange and offered nothing to ameliorate the situation. I will NEVER patronize any WingStop in the Charlotte area, as they are pretty much owned by the same people (Beracka.US). There is NOTHING worse than POOR customer service, outside of POOR management...this place has BOTH!! I guess, I will continue to patronize Wild Wing Cafe...GREAT customer service and more variety! And, there is no need to respond to this post Victor as it is indeed actual and honest review of MY experience. You had the opportunity to provide resolution and did NOTHING!!