Problem: I am currently a Sprint customer. I've walked into this store location 4 times total. I have never, EVER found solution to my problems or answer to my questions. I've given the staff and Sprint store system of operations many chances to rise above their short comings without success. Although most of them are friendly, there's a long wait for you to be heard, than they direct you to have your issue assessed and it takes forever. I went to have my plan renewal the last time, waited for 25 minutes and walked away. They could benefit from some changes.
How would this review be described?
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A: negative

Problem: The Biltmore is a really cool hotel, although I have to admit I never actually stayed here. We came to hang out at the gorgeous pool(s)-- which by the way, has the coolest water slide that people of all ages can go down! I can act like a kid! So we got there relatively early morning/afternoon but already the chairs had those blue towels on them (aka, those chairs are reserved). It took a good twenty minutes to find a family who was leaving to get three empty chairs. And it's not like there were actually people there-- it was not busy at all, but we realized that people just wake up early, throw their towels on chairs to save them, then come back whenever they feel like it. Luckily, the staff eventually noticed this and went around collecting the towels to free up some chairs. We got some drinks and appetizers at the poolside bar. The service was not great; there was one woman working the bar and about 7 or 8 people just waiting around for her to take their order. Our three drinks and chips/salsa took at least 20 minutes to get. Even after she gave our drinks, it took her another 10 minutes to run our credit card and give us the tab. They should really have at least 2 people working the bar. On the plus side, they do go around the pool area and take orders from people so you don't even really need to move... We also came one evening to the restaurant/bar where all those huge fire pits are. Not busy at all, good service (though a little pricey), and the fire was a nice way to keep warm and enhance the atmosphere. We got to take a look at one of the cottages but I wasn't that impressed. Guess I had a high expectation because it's the Biltmore, but the room was like any other hotel room, nothing special. I'm sure there's nicer rooms though. All in all, I would return here for both the pool and the bar... but not necessarily the poolside bar.
How would this review be described?
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A: positive

Problem: I bought a Groupon for their Spa Me package which included a 50 minute massage, 50 minute facial and what they call a foot dessert. When I arrived the girl at the front desk couldn't find the paperwork for me to fill out so she was just basically like do you have diabetes or anything? Nope. Okay. She also was the one who ended up doing my massage, so I'm guessing she isn't use to working the front desk. The place is a little dirty... the towel on the head rest was stained (at least I hope so). I feel like a deep cleaning of the place would really help. The massage itself was pretty good and I was very relaxed. I was kind of bummed the hot stones weren't very hot at all and she could have used more oil. Kept running into dry places throughout the massage. Another thing was she sat down for parts of the massage and kept banging the chair around when placing it on opposite sides of the table when she switched. That was kind of distracting and took away from the massage a little bit. The next lady who did my facial was a little too extreme and opinionated. Kept feeling like she was trying to start an argument with me? Super strange. She didn't even bother to steam my face before doing the extractions. I've never had someone not steam my face. When I mentioned it to her after she was claiming "my pores were really hanging on" she said she doesn't usually steam. Then I asked her if she could wax my eyebrows at the end and she got all bent out of shape and said her wax wasn't on. I asked her how long it takes to heat up and then she's like "Oh I guess it might be done at the end" of an hour long facial? I'd think so. Then she applied the wax and put a strip on but it didn't stick because it wasn't that type of wax. She seriously didn't know what she was doing in my opinion. Since the place was dirty, okay massage and not so okay facial I give this place 1 star. Definitely would recommend checking out a different place.
How would this review be described?
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A: negative

Problem: Mixed feelings. Had a good experience once with a nice bartender...had two bad experiences with two different bartender who looked like they were OVER their job..or were just on their high horse because they worked at "blue martini!" The food is good, and my drinks were always on point...it's all about the service though. If my friends are in town and want to hit a local spot, Blue Martini wont be in the conversation.
How would this review be described?
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A:
negative