Problem: What would be an example of an positive review?

Answer: Eating here was like having dinner with family or friends - thanks to the owners and servers! I came in from Houston to hire and train new volunteers for our non-profit organization. The next incentive we are offering volunteers is a trip to Puerto Rico so I wanted to get them in the mood by going to a Puerto Rican restaurant. The food was good (appetizers are crazy cheap! So we got one of each) but service even better - they treated us like royalty. Ben broke out the guitar and sang to us and Wesley and Ben even got us dancing before we left. We'll go back and take more friends.

Problem: What would be an example of an negative review?

Answer: Awful. Awful. Awful. Awful. Awful. They are an AWFUL company with a CRAP product. I agree with every Poster - same experience. And they additionally RIPPED me off by overcharging me DOUBLE and then KEEPING my money. And then yes - no recourse and never a manager available to intervene. DISGUSTING. The thing is, technology and other companies eventually "catch-up." Century Link, Dish, etc. etc. And when that happens, these monopolistic companies suddenly FALL, because they've provided such HORRID service for SO LONG. Until then, you SUCK, Cox. Bye from me.

Problem: What would be an example of an negative review?

Answer:
Dont waste your time, or money. This place is mediocre at best. The atmosphere is great, especially for large parties. They are very accommodating for something like that. However the food is not that great, I would recommend Olive Garden over Bucca any day.