Is the following review positive or negative?

After reading the reviews I realized I'm not the only one who was disappointed by this place. After spending $40 and waiting an hour, my truck came back still dirty. Dog hair on the seats, dirt and dust everywhere, windows had gunk and watermarks all over them, and the bed still had dirt in it. When I confronted the manager about my disappointment and pointed out the mess left behind he said "Well, with things like this, that's why we have detailing." And then he told me "I guess I can send it back through for you but that will take 30 minutes." I told him no I don't have time for that and it should have been done right the first time. He then offered me a re-wash. I don't even know if I'll be going back for the re-wash. This place is horrible, don't waste your time or money.
negative