Write a question about the following article.

This bag has sold , and when she got it , one of the screws had come out of the handle . She sent it back to me and I made a different strap type handle . She thought she would like that better and requested it .

Question:
What may be a fact about this person and their bag ?

(I). They are getting a refund for their bag ..
(II). They are having their bag handle fixed ..
(III). They are getting a brand new bag ..
(IV). None of the above choices ..