A friend of mine , Josh , told me of an incredible experience he had this past weekend while shopping for a new pair of shoes . Normally when purchasing anything routine at a retail outlet , Josh likes to keep his customer service expectations low , and therefore he claims to be seldom let down . Perhaps I am being a bit cynical , but over the past few years it seems that stories of exceptional customer service have been few and far between . However this story I was told reassured me that customer service is not dead ... For some time Josh had been considering the purchase of new pair of sports shoes to use at the gym .

Answer the following question: Why did Josh have an incredible experience shopping for shoes ?
He experienced good customer service