Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

I booked a room at the Hyatt through Priceline and was able to get a rate of $45/night! Can't go wrong with that! The rooms are nice, spacious, clean and contain all the amenties a traveler would need. I have to say that I have fallen in love with the Hyatt chain due to their customer service. I have stayed at a few of their hotels in different cities and the staff has always been extremely friendly, which you don't often see at other hotels. I used the self-check in machine, and the customer service person checked in on me to make sure everything was going smoothly. Then, when she saw that my room was not on a high level, she offered to have it changed for me so that I could have a better view. I would highly recommend this hotel!

positive

During my recent trip to Chicago, I stayed at the Ambassador East hotel, which is located in the downtown are. I have to say I was not pleased with my stay there. For one, I had requested that my room have one king sized bed when I called for reservations, however, when I arrived, the hotel lobby clerk said they did not have any king sized beds left and I had to settle with two double sized beds. When I told the clerk that a king sized was promised when i made the reservation, he just shrugged his shoulders. When I got to my room, I found it to be very small. There was supposed to be a small refrigerator in the room. There wasn't, although I did not bother to complain after all it did when they gave me the wrong bed. At night, there seemed to be some sort of convention being held at the hotel. I did not figure what the convention was for, but their attendees liked to stay up until the early morning and made way too much noise. I called the front desk several times complaining about the noise. Each time they assured me they would deal with the noise, but the racket never dissipated and I finally gave up getting any sleep. I did go back to the lobby before my trip ended to complain of the poor service that they have given me, the manager said that she felt sorry for the trouble I had been having at the hotel, but did not offer any refund or consolation for the trouble. When I left the Ambassador East, I vowed that if I ever returned to Chigaco, I would never stay at this place again.

negative

I stayed at the Hilton Chicago back in July. For a "luxury" hotel this place did not meet my expectations. For starters, we arrived fifteen minutes early for check in and were told that our room wouldn't be ready for at least another hour! I'm used to hotel rooms being ready well before check-in timee. Since we had to wait we decided to grab a drink at one of the hotel's restaurants, Kitty O'Sheas. Well, we must have used up almost that whole hour just waiting for drinks. Once we finally got to our room it was OK, although not great for the price. We had no view of anything to speak of even though we had paid for a view, and there were not extra towels as I had requested. We had to call room service twice to receive them, then another two times because our air conditioner wasn't working. Fees for internet were ridiculous and the phone service was terrible so I could barely use internet on my phone. Next time I'm in the Chicago area I won't be staying at the Hilton. I'd only recommend this hotel to people who want to waste money.
negative