Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

Q: First of all, Expedia.com charged me for an additional person per my instructions but when I arrived at the Hotel these monies were not included and the complimentary breakfast was not offered. The Hotel service person who checked us in forgot to give me back my parking ticket but left a generic message for me stating that there was an envelope at the front desk. I had to wait in line for another 20 minutes to discover this the whole time this person was looking at me and never said a word!! I was charged and paid for parking adjacent to the Hotel. When we went to leave the gate would not open. We had to find the parking garage office and the Manager had to call several times over to the Hotel until finally someone picked up. They confirmed my payment and then we were allowed to leave the structure. The Hotel itself is beautiful!!! The bell hops and doormen were just wonderful. They were more than helpful and gracious but the internal staff were rude and not helpful at all!!!!

A: negative
****
Q: I recently had the displeasure of staying at the Conrad Chicago. Although the hotel came with some recommendations from various online websites, my experience was anything but pleasent. First of all, they tell you that check in time is at 3pm. Well I arrived at the hotel at 3:30pm and checked in only to discover that my room was not ready. After waiting for nearly an hour for the room to be ready, I decided to go settle in. The carpets in the room smelled old and musty. Additionally, the bathroom was not in the the cleanest of states and there were numerous noticeable chips, scratches, and dents in the furniture. Although the bed was comfortable, I just couldn't get over the musty smell coming from the carpet. It was very difficult to get the air conditioning to set a comfortable temperature and I did not have a very good nights sleep. All in all, my experience was not the worst I've ever had, but far from anything worth writing home about.

A: negative
****
Q: We stayed for just one night ,but the hotel staff was extremely friendly and polite. The rooms were clean and large. The decor had just been redone. The best perks were the complimentary continental breakfast on each floor in the morning and the free cocktail hour with premium drinks and great appetizers at night. We got a great rate and would go back. Great location for walking around.

A:
positive
****