WHY WAS **EVERYTHING** BROKEN?? I give them an extra star just because the people at the check-in desk were super helpful while I pseudo-checked in early for 2 rooms that weren't even booked under my name (I arrived in Vegas the night before the birthday girl did and the rooms were under her name). They even went so far as to make sure that the 2 rooms were right next to each other. I value great customer service when I see it. HOWEVER. The tubs in both rooms backed up. We don't know why; not one of us in our group touched the shower/bathtub the one night we were staying there. However, the next morning, there was standing water in both of the bathtubs (and some weird, black powdery gunk as well in our case). We couldn't check out on the TV (this is more an appeal to my laziness than anything else), and for some reason, any call dialed down to the concierge/front desk never went through. All we ever got was a busy tone. And as an added peeve, the bathroom light isn't very great. So putting on our club makeup was difficult because accuracy in color and such was hard to figure out. At least our beds were comfy.
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[I]