instruction:
Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
question:
I booked this hotel for a business trip since I was able to get a $129 rate on Travelzoo and figured I'd save my company some money. I had also read excellent reviews on TripAdvisor. I had a guaranteed and confirmed room reservation for two nights in November. When I arrived in Chicago at 7:30pm I decided to go to dinner prior to checking in so called the hotel to request a late check in and was told "no problem." When I arrived at the hotel at 11:45pm I was told they didn't have a room for me and that I'd have to move to the Four Points Sheraton which they paid for. It was a major inconvenience to have to move and completely unacceptable that my confirmed room was given away. I was told that they overbooked and didn't get as many cancellations as they expected. I did check into the hotel the next day and once there did have a good experience. I would recommend staying here but do ensure that your reservation is indeed confirmed and avoid any late check-ins or you might not have a room! The "experience designers" were great and very helpful. The rooms were very nice and comfortable (felt like home). The breakfast could stand to add on some bagels for the "healthy factor." It was nice that they did have fruit. I think that once the kinks are worked out that this will be a great hotel--they just need to get the basics down!

answer:
negative

question:
When you stay at a hotel like The James, just from their price point, you expect a certain level of quality. If I pay well over 500 dollars for a room, I do not think it unreasonable to expect not only a quality room, but also a certain level of standard of service. Perhaps this hotel should rename itself The Lebron James, because it has about as much class as he does, and is about twice as pretentious. A handful of baby powder thrown into my face would have been a refreshing break from the level of service I received at The Lebron James. My night of hell began with the clerk, bellboy, or whatever he was, at the front desk, who faked what I assume was intended to be a British accent, but ended up as an unholy melding of Australian and New Englander. A British accent does not make you fancy, or skilled. Once I made my way past Mr. Belvedere and to my room, I was disappointed, not only by its size, which was unusually small, but also a faint scent of cigarettes. Not a strong one, but I could definitely smell smoke. Not acceptable. Then, while I was sleeping, a deep throbbing sound began to emanate from the walls. It sounded technical, mechanical, like an air conditiner malfunctioning. Despite many reassurances from the front desk, the throbbing continued on throughout the night. I demanded the man at the front desk come up and rectify the situation immediately, but from what I could tell, he never came.

answer:
negative

question:
What I thought was going to be a romantic Chicago Weekend turn out to be lackluster. The Swissotel Chicago per their website seem to tout itself as a luxury destination well much to my surprise it was not. First my reservation was messed up instead of getting "the classic room with a view" we were put in what I guess is their classic king. The view was nothing to write home about. When I called the front desk to complain about the situation I was told their was nothing they could do since the hotel was booked solid. I asked how could this happen when I got a confirmation? The clerk simply said "probably a glitch sorry is there anything else I can help you with?" At the point I hung up the phone as I knew our romantic weekend with a view was not going to happen. When we checked out I told a manager what happened and He said there was nothing we can do sorry" I expected a little more customer service from them since they think of themselves as a luxury destination.

answer:
negative