If I could give zero stars I would !!!! First off I drove in on a Sunday to get the VIP wash no wait time I thought score !!! That was until I saw my car I opened the trunk and back seat of my car and it had not been vacuumed. Then I started to look closer and there was still bird shit on my car ? Wth so I asked the kid do you think this looks acceptable? he said no and said they didn't know where the trunk button was on my car Really ? I said you did have the key fob too so I said take it back and redo the wash & vacuum it out please . After waiting I went back out to find my car sitting not re washed like I had asked & the kids said it was not worth his time I was fuming at this point & asked another employee to get the manager Now there was a huge wait I was there for a total of 1.5 hr they had to re wash car 3 times and it still was just ok but to add insult the punk kid who gave me attitude stole my lug set out of trunk ? When u got Hm I had realized this I called and was told they did not have it big shock I asked for manager to get on phone he said he would call me back and look for it an hour went by no call !!! So I drove back down there and had to have manager get kid who washed my car so I confronted him and called him out on him stealing this from my car because he was pissed he had to re wash my car 3 times !!! After some back and forth and lots of employees & customers wondering what the heck was going on the kid admitted to taking it out of car but not knowing where it had gone , I said whatever it needs to be replaced the manger was nice and wrote up a incident report and assured me that I would be reimbursed for the missing item so I was ok with that about an hr later I get a call saying they had all of a sudden found my set so I was able to drive back & pick it up . I was not offered a refund but was given two free car washes really no thanks I will not return here if they paid me to due to the lack of respect and and crappy car wash save yourself a huge headache and stay away. The VIP car wash will cost you $ 22 plus a lug set being tossed in trash by a punk employee being so blatantly disrespectful , a huge headache and lots of wasted time & cost of gas to go back to retrieve stolen items.
Choose: was this review given positively or negatively?

I. negative
II. positive
I.