Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

I've never written a review before, but I just had to share my experience with Chicago's InterContinental Hotel. I booked a weekend at this hotel for my wife's birthday. We've never stayed at a luxury hotel before and I thought this would be a great experience for us. The horrors started when we first got to the counter. The clerk mixed up our rooms and when I pointed this out he got really snooty with me. We get to our room and the maid hadn't cleaned it yet! We had to wait around for that, so we went to the hotel's restaurant and the food was terrible and overpriced. Finally our room is finished and the the "view" we were promised was non-existent. To top it off the maid did a terrible job cleaning. The toilet was dirty and we actually found a stain. A stain! on the sheets. What a waste of money. I pointed this out the concierge and we weren't even offered a refund or discount. Never again.

negative

We booked thru hotwire which we have a high percentage of positive outcomes. I was very happy when we saw that we would be staying at The Knickerbocker-as I had stayed when I was younger. We reserved a King Non-Smoker. Upon arriving we were told that they did not have that and we only had the choice of a Smoking room. When argued they stated "well you booked thru hotwire so you do not have priority". As we entered the room I noticed the bathroom door was off track and the bathroom light did not turn on. We called the front desk and they fixed the door but not the light. Later that eveing as I took a shower the seal around the shower was so poor water got all over the floor and towels. Also, I must add the room reaked of smoke. The next day when we checked the front desk clerk asked how our stay was and when we told him the problems, he told us the total and had not concern of our issues. We also checked in our bags for the day, and the bellmen came quickly and made very rude comments about us hurrying up so he could get on with his day. We realized a bit later that we forgot something in one of the bags and was told they would not get them back out. STAY AWAY-even if you get a good deal!!

negative

The Hard Rock Hotel in Chicago has it all: location, comfort, and rockability! We stayed at the Hard Rock Hotel in Chicago recently and found it to be amazing! The location was perfect as it is walking distance to the Magnificent Mile, Navy Pier, and Lake Michigan. It was just a short ride by bus or cab to the sports stadiums, Shedd Aquarium or the Museum of Science and Industry! The food, although it was pricey, was great! There is a spa on site if you need a little time to relax and recoup after all that rockin', and if you have pets, they get the ROYAL treatment, complete with gifts! I would highly recommend the Hard Rock Hotel of Chicago!
positive