It is impossible not to make a mistake at some points in your life. We may as well accept that something will go wrong and we will be to blame. It is therefore sensible to work out some strategies for apologizing, and the best way to apologize is by letter. This way you can take care over every work you write-- which you can't do if you say sorry to someone in person. We all say or do something that we wish we hadn't said or done. You may say something that accidentally hurts someone, or you may provide a service which doesn't come up to the standards that a client or customer expected. You may feel that it was a genuine mistake which couldn't be avoided. Rather than dwell on the mistake, you should quickly try to remedy the problem. An effective letter of apology is an important part of that process. For the contents of the letter, just remember TABS--Timing, Action, Brevity, Sincerity. The timing of a letter of apology is essential--it must be sent as soon as possible. Any delay in our sending the letter will only compound the problem. In this case "Better late than never" is not the best motto! The longer you wait before you wait before writing a letter of apology, the more it will seem that you have been coerced into writing it. Although it is important to recognize what has gone before, it is also essential to detail the action you plan to take to rectify whatever it was you did wrong. Research has shown that some indication that you have thought about what future action you plan to take is always well received. A letter of apology should be brief and the word "sorry" should appear no more than twice. Indicate that you are aware using it a second time--"once again, I am so sorry for..." or "as I said earlier, I am really sorry about...". Finally, the tone of the letter has to be sincere. In fact, the combination of all the above factors will help in this respect. And don't think that letters are out of date in the email--oriented 21st century. An apology email can be worse than no apology at all! How can timing compound problems? A) If you write immediately, they will be suspicious. B) If you leave it for a few days, they will know it is your idea to write. C) Waiting for a few days before you write will show your sincerity. D) Waiting too long will make it worse because they won't believe you mean it.
D
(Question)
Item 78431 The Video Camera Pen $129.95; Available for Immediate Shipment; Order by Phone: 1-800-321-1484 This is the pen that has a built-in video camera, capturing (,) videos or still images with a click of its button.Ideal for use while secured in a pocket, it can capture up to five hours of video. Its battery provides up to two hours of power before requiring a recharge. Item 78098 The Wristwatch Camcorder $149.95; Available for 3-day shipment; Order by Phone: 1-800-321-1484 This is the men's watch with an unnoticeable camera located at the two-o'clock position, yet the watch's hands never make it covered.So you'll be always ready to capture a famous person or a pet's ridiculous actions. The camera's rechargeable battery provides up to two hours of use from a four-hour charge. Item 77918 The only 55 Inch Widescreen Personal Movie Theater $249.95; Available for Immediate Shipment; Order by Phone: 1-800-321-1484 This is the only personal media viewer that provides a private viewing experience just like watching a widescreen 55 inch television from 10 meters away.It connects to a video iPod, iPhone, portable DVD player with two AA batteries providing up to six hours of continuous operation. Item 77281 The Digital Phone Album Watch $99.95 Available for Immediate Shipment; Order by Phone: 1-800-321-1484 This is the watch that vividly displays 120 of your favorite digital photographs.You can download digital photographs to the watch.The watch can be viewed in the Photo Album mode or digital mode (time and date view).A six-hour charge provides up to 10 days of use Which of the following is TRUE according to the passage? A) In fact, Item 78098 cannot tell time B) All the items include rechargeable batteries. C) In a way, Item 77281 is user-friendly. D) Item 77918 works as a DVD player.
(Answer)
C
Ques:Every culture has a recognized point when a child becomes an adult, when rules must be followed and tests passed. In China, although teenagers can get their ID cards at 16, many only see themselves as an adult when they are 18. In the US, where everyone drives, the main step to the freedom of adult life is learning to drive. At 16, American teens take their driving test. When they have their license, they drive into the grown-up world. "Nobody wants to ride the cheese bus to school," said Eleanor Fulham, 17. She brought the pressure back to memory, especially from kids from wealthier families. "It's like you're not cool if you don't have a car," she said. According to recent research, 41% of 16 to 19-year-olds in the US own cars, up from 23% in 1985. Although, most of these cars are bought by parents, some teens get part-time jobs to help pay. Not all families can afford cars for their children. In cities with subways and limited parking, some teenagers don't want them. But in rich suburban areas without subways, and where bicycles are more for fun than transportation, it is strange for a teenager not to have a car. But police say 16-year-olds have almost three times more accidents than 18 and 19-year-olds. This has made many parents pause before letting their kids drive. Julie Sussman, of Virginia, decided that her son Chad, 15, will wait until he is 17 to apply for his learner's permit. Chad said he has accepted his parents' decision, although it has caused some teasing from his friends. "They say that I am unlucky," he said, "But I'd rather be alive than driving, and I don't really trust my friends on the road, either." In China, as more families get cars, more 18-year-olds learn to drive. Will this become a big step to becoming an adult? Which may NOT be taken into consideration when deciding whether to buy a car? A) How well off the family is. B) Whether the kid is old enough. C) What traffic condition there is around. D) Whether it's practically needed.

Ans:
C