Sentiment analysis: I had only ever been through the drive-thru at this location and it was as you would expect from a drive-thru. Not much customer service to speak of. Going inside I would expect better that involves more face to face interaction. Customer service is severely lacking at this location. The lady taking orders made me feel like I was being an inconvenience. Excuse me for being a paying customer and therefore a part of your salary, lady. After I placed my order she threw all my food into a box and handed it over to me before I could even give her my money. Obviously the food was not fresh though it was very hot. After I sat down I could hear the staff arguing amongst themselves in the kitchen. It is unprofessional to do so within earshot of customers. Sad to see the lack of respect for ones job and customers.

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negative

Sentiment analysis: Sadly, this is a tribute review to one of my favorite stops in LV, The Attic, which closed this year:( So I am aware that a review is of no importance this late in the game, but I am writing it anyway, as a tribute, for the indelible record. This way, if they ever do resurrect this Las Vegas treasure, this review will hopefully still be here. I bought a lot of clothes over the years at this spot, some vintage, some custom. They made a lot of original creations here, and tailored them on the spot for you. The decor was always shabby-chic cool, and welcoming. I liked the original 2-floor location better than the 1-story "new" location across the street, but LV lost an institution when The Attic closed.

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positive

Sentiment analysis: Came here while driving cross country with my bf and we chanced it coming here in late August. We booked on Hotels.com, and the room we thought we where getting was definitely not the room we got. We ended up in some sort of basement room facing a brick wall, extremely far away from our car, and having to memorize special routes in order to get back to our car, the soda machine, and well...just about everything. Hotels.com also promised us free wifi, which by the time the folks at Imperial Palace got around to even trying to help us get /clear up the misunderstanding as to why we didn't get it, it was time for us to go, and even then, it didn't work. I know going to Vegas isn't really about your room anyway, and we still had an awesome time, because, well, its Vegas! But there are other places out there around the same price range that aren't so dark and maze like. Special bonus points if you can move quickly to your desired location without tripping over all the empty dirty room service carts left outside everyones room!

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negative