Q: negative

A: This is the slowest service. After waiting 20mins or longer, the barristas still get orders wrong 90% of the time..We stopped going. We rather drive 3 more miles down rainbow to get a decent statrbucks coffee.

Q: negative

A: STAY AWAY FROM JEFF I really wanted to like this salon, especially based on the great reviews. So, tried them out with a Groupon for highlights and a cut. Was supposed to be seen by Jeff for both, but he was busy so had the choice of waiting a 1/2 hour for him to finish or have Letty do my highlights. Was on a schedule, so opted for Letty. She was fantastic, listened to me closely and matched the colors in the photo I supplied. Super happy with her. After my highlights, I sat down with Jeff for the haircut. And everything went to crap after that. Showed him 3 pictures of the cut I wanted and stressed to him that I did NOT want my hair cut short. Said I like volume in my hair too. So, what does he do? He cuts my hair super short and styles it without any volume. My hair is so short in the back that I cannot even put all of it up in the back to hide the shortness as the strands in the back are too short to tie back!!! Insult to injury, he tells me that he just did what I asked him to do. Even the owner, who happened to walk by while we talked about my hair, heard me tell Jeff NOT to cut my hair short. She was a sweetheart and called to apologize for the bad haircut. But, the fact remains that my hair looks like absolute crap for the next two months until it grows out. STAY AWAY FROM JEFF, he will not listen to what you ask. Yes, he takes a long time to cut your hair, but he certainly doesnt listen. :(

Q: positive

A: We dropped our rental truck of at this location two weeks ago. This week we realized we had left a really important document (I.e. marriage license) in the cab of the truck. I called frantic hoping that somehow they could help me track this down. I talked to a very nice man, Jose who was very understanding and went out of his way to help me find it. He called two nearby locations where the truck had been to see if they might have seen it. And thankfully enough, the second place had it. I couldn't be more grateful for this man to go out of his way to help a complete stranger find something very important to them.

Q: negative

A:
As a former barista and supervisor, people make beverages with lack of regard to standard when to manager is not present. I watch shift supervisors airate drinks mid steam (as opposed to at the beginning to make the best environment for the milk). Sometimes teas are not shaken, and coffee and creme base is not added to the blended beverages at the right time. It's sad that I have to be very conscious of who makes my drink if I want it to be good. Making beverages right would make people happier. I've committed myself to getting iced beverages knowing that I probably won't get a decent hot beverage, albeit I often get too much ice unless I don't ask for light ice. Thankfully the store is spacious and the staff is nice... But again... Coffee is not a factory farm product. The baristas at green valley and warm springs are much better trained and consistent