Q: negative

A: No customer service in the gaming section. Waited twenty minutes before having to up to someone for help.

Q: positive

A: I stay at the MGM a lot and consequently have frequented this place more than I may have otherwise. It's a luxury to be able to just "go downstairs to eat" and have so many delish, if not inexpensive, options. (well, i guess one can always just walk an extra 100 yards and get a hot dog from nathan's) Every dish I've ever had at Fiamma is at least very good, if not great. "Modern Italian" can go horribly wrong, but the menu here is interesting and well thought out. Love the short rib ravioli (though throwing one or two more on the plate would be nice), and the spaghetti and 'kobe' meatballs are simple, but/and just exactly right. The thing that prevents me from giving five stars, and even had me flirting with three, is that the service is SO SLOOOOW. I have experienced exceptions to this rule, but believe me it is the rule. Luckily, I'm not usually in a hurry for anything when I'm in vegas...

Q: negative

A: I have never been contacted by this manager. They did however call me with their automated review system, so they do have my number...... it is a shame, I work in a customer service area, and would have really appreciated that, but no serious contact was ever attempted.

Q: negative

A:
Very sad when you receive a call the day before your appt making sure you will be on time and have been sitting in lobby 45 Mintues after appt and no one has informed me yet why I haven't been called to back. The staff was NOT helpful at all especially the front office; She never once bothered to check how long the wait would be or even let us know anything. I will never go back to this place again!!!