This was a really great place to hang out while waiting for my flight in Charlotte. We had already had lunch so we were looking for a place where we could watch a game, drink a beer and chill for a couple of hours. We ordered the sweet potato fries and they might have been the most delicious sweet potato fries I have ever tried. They were crispy and thin, but still had enough of a gooey center to keep me going back. The dipping sauce was a good compliment also. I am sure that the rest of their menu was just as well executed, and the options listed were extensive and sounded amazing. The server was not bothered at all by us occupying his table for two hours while not ordering much more than a couple of beers. The decor was cool, the walls were covered in TVs and there was a large window overlooking the tarmac. The space offered tables as well as places for solo diners to eat. All in all, this place offered an excellent option for airport dining.

positive

I bought a Riccar vacuum here a few years ago on the recommendation of the owner, and have been pleased ever since. It was pricey, but I liked that it's made in the U.S.A. It does a fantastic job on pet hair, as promised, and has held up despite abuse. Two cleaning services injured the poor thing, and both times, I was ecstatic with the product knowledge, level of service and reasonable prices for repair. Today, I took it in because the telescoping arm was not properly telescoping (yet another user error) and it was fixed on the spot at no charge. I offered to buy the repairman an ice cream cone at Baskin Robbins next door or go get him something to eat at Trader Joe's, but he said he'd just had lunch and didn't need anything. Everyone I have ever encountered here is super nice, conscientious and smart about the products, and I highly recommend this place to everyone. If you need a new vacuum, I suggest you consider buying a good quality model here, where you can get excellent service and keep it for the long haul instead of replacing it every couple of years, as I used to do.

positive

I have been to the Waterworks Burgatory as well as the spot at Consol Arena and the food truck at Mario's Livingroom. I have enjoyed their burgers and shakes many times. So, when they opened in the Waterfront, I was very excited. As a Waterfront "local", I waited for a while before venturing over there. New restaurant openings there always attract a huge crowd. Today, my husband and I went there for lunch at noon. It was busy but the wait was only 10 minutes. I gave my cell number to the hostess and even though I got a text to see the hostess because my table was ready, it wasn't ready when I went inside. We had to wait for them to clear and wipe the table before being seated. My brother had recommended the Espresso Love shake. I've had their hard shakes before, so I ordered that shake and so did my husband. The tequila in the shakes were overpowering. Never before have I had a Burgatory hard shake where the alcohol was so overwhelming. Even the man at the table next to us made mention of the same thing. The waitress who took our order was very nice, but one guy brought us our shakes and a completely different guy brought us our meals. I hope they tip share because other than taking our order and taking away our empty plates and things, she did little else. The special burger of today was a chorizo burger with pulled pork on top. My husband ordered that and said it was the dryest thing he had ever tasted. He made comparisons to the Sahara and the Gobi when describing this burger. I did a Create your Own burger. I ordered a beef burger with provolone, mushrooms, pickles and a sweet onion rub on the beef. I have to cut most all sandwiches in half and when I cut this in half, it just oozed greasy. The bottom of the wheat bun was saturated with greasy juices. Also, their assembly of the burger goes against all conventional thinking which, in this case, was NOT a good thing. They put the cold pickles against the hot provolone cheese, then the lettuce and then put the sauteed mushrooms on top of the lettuce so they fell out all over the place. Whoever cleared this burger to be served was NOT paying attention or doesn't know what they are looking at as my mushrooms were all over the basket before I even laid eyes on my burger. The sea salt and herb fries needs to drop the herbs. They don't suit the fries and they don't suit beef. The flavors clash. I had to use a lot of ketchup to cover the herb flavor. I might come back here if i'm just going to have a short bite, but not for a full meal. I was sadly disappointed with Burgatory after all my great previous experiences with them. I know they will get my business when I go to a Pens game.

negative

My boyfriend and I have been here twice now, and have only had one thing we wouldn't order again. (the scallop and shrimp ceviche). It was a little bland, but everything else was AWESOME. We had: Jalapeno Crab Cakes: YUM Angus Burger: so juicy Chicken Medici: soooo good! Lemon butter chicken: good, but not as good as other chicken picatta dishes i have had. Fettucine Pelligrino: good, but a little heavy for me. boyfriend loved it. The drinks have always been great for us, and we always sit at the bar. The service great and the bartenders are always so friendly. LOVE IT! Give it a try, despite the cranky people leaving bad reviews. You NEVER KNOW UNTIL YOU TRY!
positive