So, the hotel is fairly nice, the thieves that work there, not so good. Like so many reviews, this one highlights a single bad experience. I have to first say that in general this hotel is a good value for the money. I would stay here again, especially given some of the other sad options in the area. My bad experience: I left a wonderful sonicare toothbrush and set of very important prescription (blood pressure - no thing fancy like Michael Jackson) in the room when I checked out. My bad. I called hours after I left. The clerk said he would check on the status of my items and call back. No call back. I returned to the hotel that evening before my flight out... The clerk let me into my room (no one else had checked in yet), my possessions were not there. I spoke to the clerk on the way out, they said they would check with housekeeping in the morning and call me. No call back. I came back and spoke to management the next week, upon my return to phoenix (stayed at the hotel again). I was told by the clerk she would check with management and call me back (the third time they promised to call), NO CALL BACK! I checked with management the next morning, they were aware of my situation, had checked with the housekeeping supervisor, and had no information, and no one had turned in my stuff. Very sad customer experience. I hope some housekeeper out there is enjoying my sonicare toothbrush - eww yuk. That said, had I not had the one bad experience, I would recommend this place, so hold onto your stuff, and if everything goes ok, you'll have a great stay.

negative

I've been a client of Sherri's now for 6 months and I couldn't be happier! She always takes the time to talk with me in detail about my hair and what I want to do with it; she always looks me in the eye which I appreciate! She has fixed my color which was a huge mess!! While Sherri is the upmost professional, I always have a great time! I love her sense of humor, especially when she and Kevin get going...they are hilarious! My appointments fly by with laughter and I end up leaving with a great cut and color!

positive

BEST GELATO EVER. SEA SALT CARAMEL + CHOCOLATE and you're talking a possible rival to Urban Cookies. I don't say things like this lightly. Have you ever tasted cold?? O' come on! It's comments like that that will keep baskin robbins / cold stone on the "this is the shiz-nit!" list but keep places as awesome as Paciugo on the "my tastebuds are too retarded to enjoy something good, so I won't go here" list. The mob cries for it's bland crappy ice cream and flocks to places like Dariy Queen to get it's fix. What a shame (though I can appreciate the business aspect) that the Walmart's of ice cream get top billing while the Apple's of ice cream get the wiener in the bum. (insert gay joke here) Damn I loved this place.

positive

This place is awesome. Wonderful draft selection, wonderful service, wonderful ambiance. We stopped by for a couple drinks before dinner and enjoyed sitting outside and listening to the polka band play (I think they are there for Oktoberfest?). There's always a mix of people there (young hipsters, 30 somethings, 20 somethings, families with kids and grandparents), totally welcoming for all. Have had their food before and remember being just satisfied, but as we sat there last night drinking our beers, it smelled delicious. Can't wait to go back for dinner!
positive