Used them once for roundtrip to and from the airport. Nothing fantastic but got the job done cheaper than we've paid in the past so decided to try them out again for a night out in town. Received cancellation via email due to personal reasons with only a couple days notice. I understand personal issues come up, but honestly not sure why previously scheduled appts would not be honored as the owner was not our driver in either instance before. Also when a merchant cancels on a customer that has pre-paid, the customer should be immediately refunded. It's now 10 days past the cancellation notice and 7 days past our scheduled service date and no refund has been received. I also have received no response to my inquiry requesting the refund (which I should not have had to send in the first place) and they are back in service after the short-term service suspension. Money saved is not worth it, will never use them again. Found an equitably priced company with better customer service. They will get our repeat business instead.
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Choices: [I] negative. [II] positive.
[I]