Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

What was supposed to be a fun weekend getaway with the girls in Chicago turned into a complete disaster. The first problem arose when we arrived at the airport and the car the hotel concierge was supposed to arrange to pick up our group of 6 was a small town car there was no chance we could all fit in...they knew we had 6! We ended up just getting a taxi van to take us all to the hotel. When we arrived they had our three rooms spread out on 3 different floors despite our request for rooms near each other. After some finagling they were finally able to get us in 3 rooms on the same floor, unfortunately one of the rooms hadn't even been cleaned which meant more waiting around. The staff never seemed to have any sense of urgency when we voiced our concerns nor did they offer any apologies for the inconveniences they were creating. On our second morning we were woken up by a loud noise that sounded like funriture being rearranged in the room above us at 5:30am. Despite my calls to the front desk, the sound seemed to continue for about 45 minutes. We also didn't know the hotel was sooo pet friendly. One morning we woke up to find a huge dog turd just outside the room door. I understand they allow pets, but really...people need to clean up after their animals...or have some dog free floors. While Hard Rock Hotel in Chicago may be beautifully decorated and offer some great rooms, their service was terrible, the staff was rude, and I still can't get over that dog poo in the hallway. I definitely won't be staying here again.

negative

During my recent trip to Chicago, I stayed at the Ambassador East hotel, which is located in the downtown are. I have to say I was not pleased with my stay there. For one, I had requested that my room have one king sized bed when I called for reservations, however, when I arrived, the hotel lobby clerk said they did not have any king sized beds left and I had to settle with two double sized beds. When I told the clerk that a king sized was promised when i made the reservation, he just shrugged his shoulders. When I got to my room, I found it to be very small. There was supposed to be a small refrigerator in the room. There wasn't, although I did not bother to complain after all it did when they gave me the wrong bed. At night, there seemed to be some sort of convention being held at the hotel. I did not figure what the convention was for, but their attendees liked to stay up until the early morning and made way too much noise. I called the front desk several times complaining about the noise. Each time they assured me they would deal with the noise, but the racket never dissipated and I finally gave up getting any sleep. I did go back to the lobby before my trip ended to complain of the poor service that they have given me, the manager said that she felt sorry for the trouble I had been having at the hotel, but did not offer any refund or consolation for the trouble. When I left the Ambassador East, I vowed that if I ever returned to Chigaco, I would never stay at this place again.

negative

I recently stayed at the Hyatt Regency Chicago Hotel, in downtown Chicago. During my three days there I experienced the worst service of my life! We made reservations before-hand and upon arrival our room was already booked. It took us nearly two hours to actually get into our room (After being given the wrong key!). When we entered the room, the sheets were stained with what seemed to be cherry kool-aid. I am going to assume that it wasn't. After a night on the town we were bummed for money by three homeless men outside the hotel. After arriving in our room and hoping for a nice hot shower, we found a note on our door with a "sorry" note explaining they didn't have any hot water. Early the next morning we were awoken by housekeeping (we had a DND sign on our door). So we decided to wake up and go out for breakfast. Comes to find out our car was broken into in their parking garage. We filed a police report and the police asked the managers for a video of the surveillance. Unfortunately for us their surveillance was out of memory to record anymore. Needless to say we left early the next day and I will never return to such a dreadful hotel ever again.
negative