Detailed Instructions: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
Q: First of all, Expedia.com charged me for an additional person per my instructions but when I arrived at the Hotel these monies were not included and the complimentary breakfast was not offered. The Hotel service person who checked us in forgot to give me back my parking ticket but left a generic message for me stating that there was an envelope at the front desk. I had to wait in line for another 20 minutes to discover this the whole time this person was looking at me and never said a word!! I was charged and paid for parking adjacent to the Hotel. When we went to leave the gate would not open. We had to find the parking garage office and the Manager had to call several times over to the Hotel until finally someone picked up. They confirmed my payment and then we were allowed to leave the structure. The Hotel itself is beautiful!!! The bell hops and doormen were just wonderful. They were more than helpful and gracious but the internal staff were rude and not helpful at all!!!!

A:
negative