Problem: Let me first say, I like Frank's food. They have a wide selection of food and everything at least USED TO BE great. Seems to be a few months ago something changed... Delivery now takes forever, orders are wrong, customer service is nonexistent, the wings contain little meat now, and no managers to be found. The way they've changed their business makes me regret that I had my whole office ordering from them. Granted if you order a cheese steak sandwich, it could be confused with cheese sticks. That's why an order taker should repeat your order back to you. Last time I had a problem with them was the first time I've ever had a problem. I was hoping it was a one time thing. The manager at the time rectified it with fixing my order and offering me 20% off my next order. Good deal. Even though I had to wait 2+ hours to receive the wrong order, I try to be understanding. This time there was no rectification, not even a call returned. I had to wait over an hour for my food when I was quoted 30 minutes. When I called to find out where it was, I was told they were busy. When the delivery driver had to inform me they were out of something (the reason I ordered from them in the first place) AND the order was wrong, I was hungry and cranky to say the least. I called back in to speak to the manager because they gave me an appetizer instead of a sandwich, he was conveniently not there. The order-taker offered to make me a sandwich and deliver it to me personally. I was satisfied with that. To my dissatisfaction, he called me five minutes later with another excuse that it was the end of the night and they had turned off the machines. It's obvious lack of management when a business is open for 15 more minutes and should be taking orders in that time to maintain profitability. So lazy employees decide to take off early. Hopefully they will change back to the way things used to be and I can order in confidence once more. Until then, if you order from them - pick it up so you know if it's wrong right away and you don't have to wait at least twice of the quoted time. If you order delivery, I suggest ordering the exact opposite of what you want. This way, they might get something right. Why, Frank's? Why did you have to break my pizza loving heart?
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A: negative

Problem: (Ben writing in Keewi's account) It wasn't awful, but it wasn't much good. The server was friendly, but very distracted chatting with her friends, so it was hard to catch her eye. The bread was a bit burned, enough to be black in spots and taste like carbon. The linguini alla vongole came in an alfredo sauce, of all things, not the white wine sauce it's supposed to have. The clams were canned, and gritty with sand. The pasta was overcooked, not al dente. The soup was oversalted. The fried calamari's breading was soft and chewy and oily, not crisp. The mussels appetizer was the best part of the meal, and it was just OK, not divine. The prices are low, so if that's all that matters to you, then there you are. And there may be better things on the menu that we didn't try. But we will not be going back to find out.
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A: negative

Problem: Delish! Charming! Friendly people...what's not to like?! Go here! You won't be disappointed!
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A: positive

Problem: Its ok. Not Great. The service was awesome. But the food was kind of disappointing.
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A:
negative