Problem: I would absolutely not recommend shopping for anything at this store. Petsmart touts their "no hassle return policy" but I have been trying to get a credit for almost a month. The store manager promised that he would get back to me and I heard nothing. I then contacted Petsmart Customer Care (interesting term) and they said they would handle it. But I also heard nothing from them. It should not be so difficult to get a store credit for a purchase. Especially when you've been dealing with the store manager and you have provided all of the documentation of your purchase. I always bought all of my dog's food here, leashes, harness, etc. -- but no more. I wouldn't step inside this store again. Beware of their lack of customer service!
How would this review be described?
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A: negative

Problem: So yeah the manager of this store printed out my review to show my mother last time she went in. LMAO SERIOUSLY WHO DOES THIS? Basically I get bullied through the entire hair experience and then my mother comes home complaining that now she feels uncomfortable because they were unhappy with my review. So I'm assuming they were trying to bully me into taking this down? Well, take that as you will. Any company that tries to bully you into taking down a poor review is completely unprofessional in MY opinion. As for Wendy apparently she feels really bad about the job and showed remorse (I would too after reading my review) so I'm posting my UPDATE to say that my hair actually wasn't VIRGIN. I had some box color and that might be why it came out so yellow. That still has nothing to do with the fact that I didn't want streaks or that kind of dye job. She still should have just told me no. She has since apologized for it which is very respectable and professional on her part. But of course those are such tiny details that are now corrected but overshadowed by the fact that the owner printed out my review as if he was in high school and tried to bully me into taking it down by showing my mother. Hello, I'm an adult and I'm entitled to my opinion. I may be a lot of things but I am not a liar. The owner has also told my mothers friend who recommended her to the place trying to pit them against each other. I seriously can't believe that the owner of a business would pull this high school drama and embarrass two of his long term customers like this. I feel horrible for my mother because she should be able to retain a business relationship as a paying customer without being hassled about her daughters opinion of the place.
How would this review be described?
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A: negative

Problem: I was craving some really good pho and I heard this place was good. Wow, the other reviewers were right. I had a spicy noodle bowl and it was fantastic - and possibly the best pho that I've had in Phoenix. My hubby had a bbq pork sandwich. He said it was a little too "bready" but it was good. We also shared some spring rolls. I had a thai iced tea and he had a Vietnamese coffee. Our total bill? $20! I should also mention that it is really easy to eat gluten free here. All of the soups have rice noodles, and the only thing that I had to avoid was the spicy peanut sauce with the spring rolls. Everything was outstanding.
How would this review be described?
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A: positive

Problem: Can I give 0 stars?!? No one acknowledged us When I made myself known there was no smile, no common courtesy. Just a flat response of "ok well just take a seat and they will call you." Didn't take my name. Didn't ask what all I needed. Nothing. Place is hot and muggy and completely unprofessional. The staff looked like they were going to a backyard barbecue. Nothing more. I left.
How would this review be described?
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A:
negative