Q: negative

A: For being a quaint, old fashioned, mom and pop ice cream parlor, I give The Sugar Bowl about 3 stars. In this age of Baskin Robbins and Cold Stone, it's nice to see a real ice cream parlor with two full menu pages dedicated to delicious ice cream creations. Thats about the best I can say about the place tho. The general decor is old and run down, the attentiveness of the wait staff is mediocre at best, and the place just has a generally dirty feel to it. It is fairly clean in actuality, but has that musty pine-sol and windex smell throughout that makes it completely unappetizing. They advertise their "Family Circus" history all over the place, but that is hardly enough to sustain a restaurant like this. My real frustration however, is the "Game Room", which at first glace appears to be their miniaturized immitation of Chuck E. Cheese, only it falls way short. The change machine that is supposed to dispense 4 tokens for $1, regularly gives only 3 tokens per dollar. Games that only cost 1 token at CEC cost as much as 4 tokens here, but quite regularly you will put a token in and not get credit for it, so they wind up costing even more. The "Candy Claw" game that *used* to be "Play til you win" is now two tokens for one try, whether you win or not, and the claw doesn't even close until it's halfway back up to the top of the machine!! Oh, and if you feel the need to complain to someone, you'll have to walk back into the restaurant to find someone, because there is never anyone in the game room to help you. When someone finally does come in to help you, they'll put on their well-rehearsed perplexed look and say "Hmm, it's never done that before"... except my 4 year old and I experience these exact same problems every time we go in. Tonight however, was the final straw. I'm tired of being ripped off by these people. The ice cream is great, the food is mediocre for what they charge, the water tastes like filtered sewer water, and the staff looks like they wished they worked at Wal Mart. The game room is a waste of time, energy and money. The owners obviously know about these problems and have no intention of fixing them, as there is no way to contact them on the Sugar Bowl website. They've lost my business for no other reason than they simply don't give a damn about their customers. Maybe if things change drastically for the better, I'll consider going back, but not until then.

Q: positive

A: Really cool place! Indoor and outdoor seating. Great atmosphere! Fun, happy people working there - always a plus! To start with there is definitely a beer or soda here for everyone (as long as you drink beer and/or soda)! So many good choices - too many for one visit so plan to go back again and again. That's what we're going to do! We shared the Pig Mac Burger. It was sausage and beef perfection. Along side we got an order of fries and be sure not to miss the Hush Hush sauce! I may get some of that to take with me next time!

Q: negative

A: I am very disappointed with the wait to get into the buffet. The line is not moving and the hostesses seem very confused. I don't think we will be returning. We are locals and our next visit will be to Bachannal. No system in tact. Poor management

Q: negative

A:
I have traveled through so many airports over the years, Denver, Chicago, Omaha, New York, Ontario, Amsterdam, Denpasar, Tokyo, Taipei, London, Munich, Kingston, Bangkok and the list goes on. Phoenix Sky Harbor ranks as the WORST airport of all time. Upon my flight arrival, exiting the tarmac ramp at the Frontier Airlines gate, I saw no electronic billboards, no tv screens and no information for connecting flights. No airport assistants or volunteers either! A TSA employee directed me to another security screening area. It turned out he gave me the wrong directions. By the time I reached that wrong TSA check point a second TSA agent directed me to a MAZE of directions. Sheinformed me that I needed to go past the baggage pickup, out the door and far away. By that time, I had just minutes to make it to my flight back to Hawaii (home). I finally found an "assistance" desk on my way past the luggage pickup. He told me to exit the building, go outside, walk 30 feet and wait for a bus that would take me to my gate(US Airways Terminal). He also tells me I am going to miss my flight. As I'm running like crazy, I see another man getting directions from a TSA agent! Meanwhile, I'm standing OUTSIDE thinking "what the heck!" Finally the bus came and it dropped me off at the US Air terminal. Then I ran up an escalator, across a path and finally to TSA security where I had to go through security once again. As if they couldn't see I was out of breath. I know they looked at my ticket and saw my flight time! The TSA agent held up my screening because I took my laptop out of it's case and laid it "on top" of the thin, neoprene case. "I have to run this through again. You need to put the case in another bin and just leave the laptop in the bin all by itself." Wow! I haven't heard that one in ALL my travels! I gave a grateful smile with an apology then ran like heck about 250+ feet to my gate. They were just closing the door!!!!!! Sky Harbor needs a closed airport layout. You should never have to leave and go outside to a connecting flight! Thats just dangerous security-wise. Until Sky Harbor has a seamless airport (i.e. Denver) they need workers out in the terminal gates assisting travelers. They need TV monitors! Lots of them! Never again Sky Harbor! Never!