How might one describe the sentiment of this review?
I have stayed at this hotel before and had such a great experience, then boom today happened. We arrived to check in at 1am on a prepaid reservation and was told there were NO more nonsmoking rooms and I could choose from the two smoking rooms they had and if not I could go find a room at another hotel. I am still in shock. After my experience I read the most recent reviews and I am so disappointed that the hotel I use to call my favorite hotel is doing so poorly. DON'T WASTE YOUR MONEY HERE. Worst front desk customer service in the world....Pick your answer from:
(1). negative.
(2). positive. I think the answer is
(1).