Q: Ordering online and customer service at the Gilbert Total Wine is nothing but a DISASTER. About 6 weeks ago I placed an online order and about 2 hours later I went to the Gilbert store to pick it up. Sorry sir your order is not ready yet. What? Why did I place a one hour express order online then? They proceeded to go and attempt to get my order ready. After 45 minutes they come back and tell me they are out of stock. What? Why did it say it was in stock when I ordered online then? We can order it for you and it will be in next week. OK I will order it then. Which brings us to yesterday June 9, 2012 six short weeks after placing my order I get the phone call from Total Wine that my order has finally arrived. So I go online and place an online express 1 hour pickup order for 2 and also order something else. I pay for my 3 items online and receive a confirmation that it is ready for pickup. I head down to the Gilbert Total Wine and proceed to ask for my order at the customer service counter where I am asked for my ID and an order number. I give the girl my ID and tell her that I did not have the order number. Oh sorry sir no order number means you can't get your items. What? Why? You must have an order number or we can't look up what you ordered? What? Can't you look it up by my name? No sir we need the order number. You will have to go home and get it. What? Seriously? 2012 and you can't look my order up. No sir you will have to go home and get it. What if I just buy the items I ordered online by walking around the store and picking them up. That would be fine sir but you will have to pay for it again and then request a refund for your online order when you get home. What? So as I am walking to my car to go home to get my order number I get the bright idea to use one of their computers to logon to the website and look up my order number. I go back inside and do just that. I then logged onto my Total Wine account and got my PRECIOUS order number. Upon giving her my order number she turns around and there on the counter is one lonely box containing my 3 items with a sheet of paper taped to it.... and on that paper is my name, my address, the items I ordered, and my order number. Wow all she had to do was turn around and look at the paper that was taped to the box and then look at my ID and she would have got her beloved order number from the paper. But no no no, she thought it would be more fun to treat me like a child telling me I needed to go home to get my order number and watch me twist and jump through hoops. Needless to say I will not be shopping at Total Wine anymore. BevMo will be my new place to shop. OPTIONS:
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- positive

A: negative

Q: I really was blown away at how poorly I was treated here. Family politics trumped customer service, however the massage by Taryn was marvelous. They have a $20 first time deal that I did for my self and my finacee. I scheduled them back to back, and she couldn't make it. So I had talked to the woman receptionist (wife of dr.) and asked if I could take hers for the $20 price and join them together for a longer massage. She said they usually don't do that, so I asked the therapist when I got there explaining to her the conversation I had with the woman before. Any ways I was under the impression that I was just paying $40 after the therapist came back and said "OK" after my request. Either way after a simple misunderstanding, the family teamed up on me telling me I was wrong. So walking out of a fantastic massage right into the firing range of this troubled family business. The wife and the husband got into an argument in front of me that was not tame to say the least At best my experience at Arcadia Chiropractic was horribly awkward. Anyways- the massage was really good, but the after effects made me feel worse than when I walked in. OPTIONS:
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A: negative

Q: Drink here...then you may be able to palette the food. Cool atmosphere had us excited that we were about to taste something different. And we did! Just not in a good way. We ordered the Dungeness Crab Ceviche ($15) "Dungeness Crab, watermelon, olive, mint, citrus" and it was ALL watermelon chunks with small bits of crab clinging to it. The watermelon was not ripe, slightly slimy and the hint of crab just added a fish hint to it. The waitress tried to explain that that is how this seasonal ceviche is served...mostly watermelon, and the others were like a typical ceviche (I guess meaning there is actually more than a tablespoon of fish used) yet they are all described the same way on the menu. Also ordered was the lentil salad. Zucchini, sweet potato, red and green onion and cilantro vin. What I got was a pile of cold, TASTELESS lentils. Urgh. When I got up within minutes to get the check and told the waitress it was all horrible she tried to convince us to try something else. We were, of course, totally over Taco Haus at this point and just wanted out. She had heard my son say he wanted cake, so she did get us a piece to go, but as for the bill.....She CHARGED US for all the other food we had only taken a bite of! Wow. That better be one damn good piece of $30 "complimentary" cake. I think I need a drink to dull the memory of Taco Haus....but I won't be back there to get it. OPTIONS:
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- positive

A: negative

Q: Me and the wife dopped in after noticing this place from the street, The scent emenating fron the joint was good, and we got in line. That's when the local color showed up. We told this Tatooine-looking jag off to go ahead of us, to which he responded "Don't tell me what to do". He then stormed out to his moped. We chalked that up to "he has issues" and then ordered some vegetarian option whose proper name escapes me. We sat and watched cash cab and waited for our pie. And waited. Then waited some more. While we were waiting, the five people working in the kitchen seemed to not be cooking so much. In fact, we watied 40 minutes for our pie. A pie which featured fresh basil, a Brazilian Boblsed Team style crust (weak and cannot hold a turn) and a "free ice cream" because it took so long. A word of advice to Queen's Bakery. You may be the best pizza in Mesa, Arizona. That means crap outside of Mesa, Arizona. I have had better and have not had to wait 2/3 of an hour for a 12 inch pie. Your crust is weak, service weaker, and overall experience lacking. The motto for this place should be "Less talk, more cooking." There was precious little of the latter to be seen. OPTIONS:
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- positive

A:
negative