Problem: I stayed here for three nights for a conference. Had it not been for incredibly noisy guests on 2 out of 3 nights that I was staying here, and the response of the hotel staff, my review would have been much better. The first night, I had some loud teenagers playing music and shouting with their door open. One call to the operator, who was very responsive, took care of that. She assured me that it would be taken care of, and it was. She was fantastic - and her attitude alone is why I am giving 2 stars. The second time it happened, the operator (a different one) was incredibly rude and acted like I was causing problems. This time the neighbors were shouting in French, dancing, and singing with their tv on loudly. I called the operator twice and the noise never stopped. I didn't end up sleeping that night and had to get up at 4:45 am for an early flight. It was such a horrible experience, and I felt so sick the next morning, not to mention the fact that I had to deal with the operator's rudeness - well, minus two stars for that. At the price I was paying, I would have expected a better experience....not to mention the fact that they didn't have WiFi in the hotel (minus another star). I guess not all hotels have that, but I stayed at a B&B (at half the cost) in Montreal right before I stayed at the Sheraton, and even they had WiFi. Shame on the Sheraton for not taking care of their guests when they indicate that a neighbor is being unruly.
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A: negative

Problem: I used to LOVE this place. I would go often but after what happened to me this past Friday I won't be returning. Two friends and I went over after work and sat down. We waited and waited for someone to greet us. There was only 1 other table with customers. The young waiter with the long puffy hair and backwards red hat came over and chatted with them several times, looked over at us and kept walking. We gave him benefit of doubt thinking he was serving the other table. Even the young lady at the other was shocked he wasn't asknowledging us, making a comment like " I know he saw them" to her friend. We are working professionals in the area, not a group of hobos sitting there. After close to 30 minutes the other lady got up to get the waiter after he ignored us waving him over. We were so beyond insulted we left and went next door to The Main Ingredient which was soooooo much better. OMG talk about fresh delicious food. Sorry Humble Pie, your racist/sexist, rude, ignorant horrible whatever waiter killed it for us. We will be sure to let everyone know about this experience. We will be moving our group over to The Main Ingredient.
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A: negative

Problem: Rooms at the hotel had been remodeled so I thought I'd give this establishment a try. The room was equipped with a mini-fridge and coffee-maker. I don't drink coffee but I was pretty excited about the mini-fridge. Yay! I can finally store my leftover food somewhere! Our room was of moderate size with a king bed. The bed was pretty comfortable (please take this with a grain of salt because I can sleep on and through ANYTHING). I thought Casino Royale offered a good value for the price. I believed we paid less than $150 for three nights. I would describe our room quality to be like an upscale Motel 6, and I was pleasantly surprised with the overall look of our room. The only cons with the room were that the beds were super firm (yet comfortable), our bathroom was small and the walls were paper thin. I kept on hearing heavy footsteps upstairs and people bustling about outside our room. If you're a light sleeper, then this hotel may not be good for you. I had no problems. Also, the hotels staff were very friendly and accommodating--always a plus. The casino itself is pretty small but totally navigable. I've walked through it so many times that the dealers were starting to recognize me and know me by name lol. There is a tiny food court in the back so you can get your munch on with pizza, Subway, $2 hot dogs, and Cinnabon. Don't forget to check out the Ben n' Jerry's and Outback Steakhouse in the front of the establishment. There is also a 24-hour Denny's adjacent to the building. Huzzah! I can get my French toast anytime I want! :D This joint caters to low-rollers and the like, so no snooty attitude will be found here. Yeah, I know this place looks really shady and dingy, but take it from me, I am a girl who loves the five-star resorts and customer service (only when money allows), and this place--while it lacks style and elegance--delivers just enough for any budget-minded traveler to get by. I would definitely stay here again whenever I am on a budget. Affordable rooming and gaming = good value.
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A: positive

Problem: A group of us locals that come here often are quiet annoyed of recent changes here. Before, the Blue Martini was a fun weekly hangout for locals. Yesterday, we noticed that the bouncers were being very "selective" in allowing people in. We were a group of Asians dressed in button shirts with dressy adidas shoes on. He told us we weren't allowed in because they were adidas', despite that they were black and dressy shoes and we are locals. He was very rude and in our face about leaving. Yet, right after denying us entry, we saw him let in guys in tshirts and dirty converse shoes. We use to come here often and have spent thousands of dollars here. Never again because this place is getting a snobby strip feel and worst, almost racist feel to it!!! Try Nu Sanctuary instead:)
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A:
negative