Problem: Write a negative (OPTIONS:
- negative
- positive) yelp review.
A: Well, I have never written a review on Yelp before but after our experience at Yard House last night, I felt it was necessary! I called 2 weeks ago to make a reservation for 16 for my fiance's birthday. I should have known things would go wrong after the conversation I had with the girl trying to make my reservation.... I told her I wanted it for Saturday March 26th at 7:30pm for 16 people. She said OK so the 27th? I said no, the 26th at 7:30 for 16 people. She was about to hang up and said OK, see you next weekend. I said no, 2 weekends from now... so I thought we got it settled. We were driving to the restaurant and someone from our party calls to say they don't have our reservation. I should have known! I immediately called and was put on the phone with a manager. To say the least, he was a total jerk on the phone. He said he had already spoken with the person from our party who was already there and they have no record of my reservation... anywhere! So the manager says there is not much he can do. He asked who I spoke with to make the reservation but I didn't know her name and what difference would it make anyway? THEN... he asks if I was sure I made the reservation and was almost blaming it on me... great customer service! We finally arrive and I approach the manager and show him my cell phone with the phone call I made to them 2 weeks ago to make the reservation. He finally found a place to put us outside. He said we could either sit outside or wait 3 hours... so we chose outside, better than nothing! It was pretty chilly so a girl in our party walked into the mall to get a hot coffee. She came back and the waitress told her she could not have the coffee in the restaurant because it was from another place. The manager came over and said she needed to get rid of it. She asked if they would make an exception because our reservation got messed up and we ended up outside and she was pretty cold. He was almost asking her to leave. It was ridiculous! I understand that you can't go buy food and bring it into another restaurant... but it was a cup of coffee! And you would think after the manager was so rude to begin with, he would have just let it go. Anyway, the whole experience was kind of a disaster! If you make a reservation here, I suggest calling the day before to make sure they even have it! I usually don't get upset about mix ups because managers/staff are usually very willing to fix it but the manager was rude and he didn't really seem to care about helping or not. Thank goodness we ended up with a table.

Problem: Write a negative (OPTIONS:
- negative
- positive) yelp review.
A: Oil changes are double the price of Fletcher's which is very near by. I tried using a competitor coupon and was denied. They are very overpriced here with zero chance at savings.

Problem: Write a positive (OPTIONS:
- negative
- positive) yelp review.
A:
It's Kristen. I am surprised by many of the negative reviews and am assuming that most of them are from people who are resentful that they didn't buy their clothes. Now don't misunderstand me here - I, too, become frustrated when I walk in with a box full of clothes and walk out with the same box full of clothes, and then see super ugly clothes hanging on display. But it still remains that, if you put some time and energy into your shopping here, some of the clothes you walk away with are awesome and unique. I have one polka dotted dress I bought from here a a couple months ago, and every time I wear it out, I am stopped several times and asked where I got it. Last time, I heard girls whispering about it - confidence booster for sure. Just because the clothing isn't Goodwill cheap, doesn't mean that it's not a good deal. I never feel like I pay too much for the clothing I pick out. Overall, fun experiences at Buffalo Exchange. PS. Don't be lame and buy the TOMS here... totally defeats the purpose.