Q: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
Fairmont Hotels are generally my preferred choice, but this was a true disappointment. Check-in was quite slow and problematic (glitches with their reservation system locally). Room was very small and oddly arranged. Felt quite cramped in room and was hard to work at very small desk. Hotel overall felt quite cold and isolating...lobby is not at all inviting, and it didn't feel terribly safe walking around outside. Gift shop was overpriced, even for a downtown hotel. Food was disappointing. Overall this seems greatly overpriced and does not meet usual standards of A Fairmont i've come to count on. Bill was completely messed up and required 3 separate calls after i left to straighten out.

A:
negative