Q: negative

A: The short version: Dan tried to get out of having to do any work for us, tried to transfer the blame to causes out of the company's control, was condescending and then left quickly without any of the expected/appropriate follow-up measures such as documentation of the call or next steps. The long version: First, this is the 6th (maybe 7th) time in the last year that we have had to call somebody out to fix our heating/cooling system. Three times throughout last summer... in Phoenix... while I was in the third trimester of a pregnancy. To be fair, the first of those summer calls was with another company. This time, the "heater" was blowing cold air. The individual who responded to this service call was Dan. He looked at the outsides of both the interior and exterior unit (did not open either) and told me nothing "appeared" to be wrong. (You mean besides the heater cooling my house?) When I pressed further, he tried to blame it on simply needing to be serviced. I pointed out that his company had "fixed" the problem only 3 months prior and if it needs to be serviced already, there must be something else wrong. I told him that the unit was technically not big enough for the square footage of our house, he said, "Yeah, it may not be the bestl, but if it's 110 outside, it should be able to keep your house at 80-81." I told him that unfortunately, the low 80s don't really cut it with a baby, and besides, we're talking about heating not cooling. He then condescendingly proceeded to tell me that my concern for keeping my 8-month old son in a relatively well heated/cooled environment was unfounded. He based this opinion on the fact that millions of children survive around the world in adverse climates despite having heating/AC units. "I mean, in Africa..." I'm sorry, Dan, but thankfully we are not in Africa and while I feel for the poor babies who live in such environments, it does not mean I should be any less concerned for my own child's safety and comfort. Throughout the last year, I have been forced to learn quite a bit about our unit. I respectfully asked a number of questions to make sure that Dan was being thorough, which apparently intimidated him. He found two parts that he said needed to be replaced, said that the "other guy, Glenn" who we have worked with before, would be back out next week to replace the parts. He left as quickly as he could after mumbling some excuse for why there was no point in looking at the other unit and without leaving me any sort of documentation for the visit. Finally, he did not clean the coolant off of the concrete that spilled out while he was messing with the valves. I have 3 dogs. Thankfully, I noticed so that I could block the dogs from it, but I would have expected that to be part of being thorough. I won't even go into detail about the not so aesthetically pleasing job they did previously replacing the internal unit (see picture attached). All that lovely black gunk everywhere should really help our resale value don't ya think?

Q: negative

A: If I could give this place zero stars, I would. Let me just begin by saying that when we found Whispering Tree Ranch, everything seemed to be so perfect. Jenny was very responsive to phone calls, emails and even texts. She seemed so happy that we booked with her and really was doing everything possible to make this wedding happen. Then things took a turn for the worst. She had a "family emergency" (seems to be a trend from down below in the previous comments) and went M.I.A. for a while because of it. Didn't have time to return any form of communication we were trying to have with her. Finally, when she decided she was able to come back to work, she got back to us. From then on, she was very up and down with her emotions. We didn't know if we were going to get good Jenny or bad Jenny. We literally were walking on egg shells with her. We were afraid to make her mad, or say something to set her off. It was very uncomfortable. She was horrible at getting back to my wedding planner. We were literally struggling to have ANY form of communication. She would just get back to us whenever she felt it convenient. With 14 day before my wedding (November 1st), she literally stopped talking to us. We had to make final decisions with parking and she chose to not get back to us. Finally, 9 days before my wedding, she wrote my wedding planner an email stating that "we either give Jenny full control of the wedding- even down to the decorations, or we could get our money back and find another venue". I was literally in shock! Who does that to a bride 9 days before the wedding? That same day, my mother and wedding planner showed up at Whispering Tree Ranch and asked Jenny for a full refund, like she said we would get in the email. She was shocked that we were getting the refund, but did follow through with her word and gave us all of our money back. I really believe she used that as a threat, not thinking we would actually choose finding another venue in 9 days. Even though we were getting our money back and were done with The Whispering Tree Ranch and especially Jenny, she was so persistent and NEEDED to know where we were having the wedding. We never told her, since it was none of her business, but she sure did try to find out all the details of what we were doing now that we had chose the refund out of the 2 options she gave us. All in all, Whispering Tree Ranch seemed like the perfect package. It really IS the perfect package if you take Jenny out of the equation. We did nothing but struggle to communicate and have what was written and signed in our wedding contract with Whispering Tree Ranch held to what it was supposed to be. Jenny is a control freak and definitely doesn't like when she can't have her way, or if there is any form of a wedding planner involved. Never in my wildest nightmares would I have imagined planning a completely different wedding 9 days before my wedding date. If you want Jenny to do everything for you, then this is your venue. But if you have plans of your own, please do not waste your time and energy here. All it will bring you is sleepless nights due to anxiety caused by Jenny.

Q: negative

A: I read the reviews in advance. Maybe I needed to delve into the menu, but I just wasn't too impressed due to a couple factors . . . PROS: plenty of TVs; friendly service; beer was fresh/cold; chips/queso were okay; clean facility CONS: chicken wings must have been to Jenny Craig before they went to the wing factory . . . meat on the bone was sparse--paltry--disappointing . . . The bar volume was set to 11. Seriously, I found it hard hear my colleague above the din of our fellow diners. Annoying. Fellow Yelpers are pretty big on this place--perhaps the menu has some gems worth trying. My experience, however, did not inspire me . . . Cheers! RS

Q: positive

A:
II feel compelled to write a review for this place because I always tend to crave their pastries after work. I appreciate that they close at 1130p. Located in Chinatown above Tea Station and next to Ichiza. Personally, I always get the almond cookie crisps, the chocolate/green tea/ or pistachio almond cookies, the honey cake, and their cream puffs. Their best item hands down, has got to be the almond cookie crisps. Don't pass on it. Prices are from $2.50 and up. Tried a latte from here once and it was alright. Also tried their mochi bread which was too heavy for my liking and their macarons. Macarons were meh. Place is "cute." Very Korean drama like. It is small but it has a cozy feel. I've seen people with laptops get some work done here. Overall, pretty solid bakery in Chinatown LV. The only one I frequent to while in the area. Tip: park next door near Harbor Palace when busy. It's less of a hassle.