Choose your answer: is the following review positive or negative?

I booked this hotel because they offered a free shuttle service to and from the airport, and also to and from the Green Valley Ranch, which is 2.5 miles away. The only requirement was to book the shuttle rides 24 hours in advance, which I did. I booked it for 8:15am the first morning. I arrived in the lobby at 8:12am and the shuttle didn't arrive until 8:32am. Why? It was also booked for an 8am departure to the Green Valley Ranch, but it left 10 minutes late. So I arrived late at my conference (and lost the seat my friend was holding for me) because they scheduled the two trips too close together and also because they left ten minutes late for the first one. Someone also erased times that I had booked the shuttle for the next couple of days, and the got mixed up about the pickup times. Another BIG problem for me was that the walls were thin, and I could hear my neighbors (and their TVs) on both sides of me, and footsteps from the neighbor above me. On my third night, I called the operator at around 11pm saying that I could hear TVs from both of my neighbors. The operator called both to request that they reduce the volume. They reached one, but said the other wasn't picking up the phone. I asked them to knock on that person's door, and if there was no answer, to enter the room and turn down the TV. The front desk clerk said he wasn't allowed to enter a guest's room without their permission. Luckily, they were able to switch me to another room, but then I had to pack everything up and relocate just when I was getting ready for bed. On the positive side, the beds are comfortable and the hotel is immaculate. And they serve a free breakfast which includes fresh fruit. And theoretically, their shuttle can take you anywhere nearby for free, if you schedule it 24 hours in advance.

Select from the following. 1). negative. 2). positive.
1).