IN: Attached are two letters to Hutchison and Gramm dealing with RR retirement bill All you have to do is print them out, sign them and put a stamp and address on an envelope and then mail them. Please do this...we are down to the wire on this bill. Remember that it in no way means any money out of your pocket...just would allow railroaders to retire at age 60 rather than 62 and make more money available to widowers/widows. Darnell p.s. last time I will ask you for help on this. - Gramm[1].rtf - Hutchison.rtf

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OUT: RR retirement

IN: Jeffrey, During the past 12 years Noble Systems Corporation has moved to the forefront in providing the world's best "total solution" value in call center and customer contact technology. 10,000+ agents at more than 500 client installations in 7 countries, conduct business from feature-rich Noble Systems workstations. Over 2 million customer calls are managed every day through our full spectrum of ACD, Predictive Dialing, Blended Call Processing, Digital Recording, and CRM systems. With corporate headquarters in Atlanta, Noble Systems also has offices in the United Kingdom, France, and Australia to manage the rapidly growing international demand for our unique solutions. N oble Systems is part of the SR. Teleperformance group, a $700+ Million Teleservices conglomerate with over 120 call centers in more than 30 countries. This business relationship financially empowers Noble Systems to aggressively pursue the most complex contact center applications on a global basis. It also provides us with the largest research and development environment in the industry for testing new technology and software applications, within actual customer operations, prior to full-scale market release. ATOMS , our award winning call center automation system, is a fully open, highly customizable and scalable technology platform, utilizing the latest hardware, database system, and telephony technologies. Robust functionality within ATOMS empowers clients to design sophisticated campaigns without programming, leverage real-time decision making tools, achieve ultimate agent productivity, increase agent retention, and maximize overall campaign performance and results. These powerful capabilities place Noble Systems in the leadership position of providing the industry's most comprehensive and affordable customer interaction management solutions. Our network-wide Graphical Manager workstation software is setting entirely new thresholds of effectiveness and productivity for managing agents and campaigns! The current release now enables you to include each agent's picture on your real time production displays. Our next release will enable you to lay out these agent icons on your management displays into the same floor plan as your center - depicting each agent where they are actually sitting. Coming this week is another new release of our Dynamic Campaign Builder (DCB 2.6) which continues to set new standards in productivity. DCB is the realization of a dream in that non-programmers now quickly develop and implement complete contact applications. We hold the 2 day DCB training class every week! We've also introduced two new sales promotions this week for new customers (see attachment). If you have not done so recently, please check out our improved website at www.noblesys.com Among other enhancements, you will appreciate the new Search capability; simply enter keyword(s) and you can quickly get to the items of interest including the earlier press releases and customer success stories. Jeffrey, if I can be of any assistance, please advise.

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OUT: Noble Systems Executive Update

IN: NE1, CUS-25220 11-10-2001 Greetings Darron , I am contacting you, Darron very briefly today to ask for your assistance. Audio Concepts (ACI) is going to be reaching a milestone in about 45 days. We are turning 25 years old in the audio and home theater speaker business. The printing presses are just finishing this week our brand new full color brochure which will feature 3 major new product announcements plus the full restyling of the entire product grouping. This has been a major effort here at ACI a full 18 months in the making. We will be mailing this full color brochure to you Darron . We've been working very hard to make sure everyone gets one at the same time - playing no favorites. But we need to make sure our addresses are fully correct. Below is the data we have for you, Darron . If everything looks good - then just sit back and in about 2 weeks you'll be seeing the new styling and our exciting new products - all done in this new literature format. Holiday-time mailing is always busy - and we want to take every possible step to make it arrives like its supposed to. If any of the data is wrong or old - please let us know so we may correct it. Your name: Darron Giron Your Address: 14343 Millstone Estates City, St & Zip: Cypress, TX 77429 Also, if for any reason you do not want to receive this mailing - we'd appreciate knowing. For any of the items above that need correction - please email Janis@audioc.com

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OUT: Audio Concepts Speaker Color Brochure Coming

IN: Hey Juan, BP has brought this cut back again claiming that you agreed to keep their purchase whole, however WRI does not agree to booking out. Per Karen at BP you agreed to a $66 bookout price for HE 7 & 8 from 6/14/01 tag 91234 source/sink EES. I have a copy of the tag at my desk in case you don't want to go digging through the tag archives. Please look into this as soon as you can, this has been going on way too long and I have exhausted my resources in solving the issue. Thanks,

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OUT:
BP/WRI cut from June 2001