How might one describe the sentiment of this review?
I recently stayed at the Hardrock Hotel & Casino in Vegas. My wife and I don't get a lot of opportunity to vacation. So we decided to make it a bit more special by upgrading to a jr suite. I booked and paid for the room in advance. When we showed up to check in there was an added $20 a day hidden resort fee. I wasn't too thrilled about paying it but I was tired and just wanted to head up to our room. After getting to our room I wasn't really impressed. The lights in the room are overly complicated to use. Very poor design in my oppinion. After figuring out how to shut down all of the lights I realized I couldn't shut off the light directly over my bed. So I called the front desk and they sent a person up to repair the light. Then I woke up early in the morning and realized the toilet doesn't flush. So I called the front desk again. They said an engineer would be up to fix it soon. I left to go check out the strip and returned several hours later to find the toilet still did not work. So I called the front desk again. They sent somone up to bring us a key for another room. After my 2 night stay at the Hardrock I was now ready to check out. The front desk asked me how my stay was? I told them it wasn't that great and explained my frustrations. He apalogized and waived one night of the hidden $20 added resort charges. I can understand rooms are not always perfect but they really didn't live up to my expectations. The biggest bummer is seeing how little they care when there is a problem. Hardrock will not have another opportunity for my business....Available options: - negative; - positive; I think the answer is
negative