You are given a review about a place. You need to provide a rating from "1 star" to "5 stars" for this place.
Example: Although I did enjoy the food here, I was completely unimpressed (and slightly annoyed) by the overpriced margaritas. I ordered a platinum which contained "fresh" juice. It tasted like it had sprite in it, so I thought surely she gave me the wrong one. It turns out that "fresh juice" is really margarita mix on tap from the same gun as the sprite. I asked for something fresh to replace the horrible margarita and received a rocks glass with just muddled lime and a salted rim. I'm not sure it contained any tequila. Horrible! It's not that hard to make a fresh margarita!
Example solution: 2 stars
Example explanation: The writer has been annoyed in this place and has enjoyed the food. So, "2 stars" sounds reasonable for it.

Problem: I gave this office the benefit of the doubt after each visit, only because Dr. LeBlanc was very informative and incredibly helpful. She is no longer there, and good for her~! However, if the doctor had simply been an OK doctor, I would have never step foot in there again. After my first visit 2 years ago, I experience a very condescending staff and unhelpful, rude office manager Linda. Linda chooses to hire people a lot like herself, who are simply unprofessional, unorganized, and miserable with life. I honestly could see them having a hard time getting hired at McDonalds, since McDonalds does have a level of professionalism and standards when servicing customers that the staff in this office would not be able to meet. Linda leads by a miserable, rude standard that only her team follows along.
These ladies have given me a difficult time since my first visit and as the girl at the front desk was rude and short. She slapped my insurance card on the counter when giving it to me and was condescending about filling out the paperwork. But I forgiven the situation thinking she was just having a bad day.
My following visit 2 years later, the same group of girls still working there to my surprise that they still have a job, had been just as rude and wasting my time. When scheduling the appt over the phone I had let the girl know that I have a new insurance that I have not yet received card in the mail, she told me as long as I had my information that I should OK.
When arriving, I was denied from seeing a doctor since I didn't have my card at hand, but had letters from the insurance company proving that I was insured, along with the copy of the policy information, numbers, etc. I was upset that she was wasting my time and then I was told by the office manager Linda, that the office visit can be paid by a Credit Card and would be refunded the next day once I brought in my physical insurance card, which I did next day. Well that was not the case. They never refunded the Credit Card, although she gave me her word that they would once they saw proof of insurance it would be refunded. So not only did they keep the $150 for the office visit, but they also received the $$$ from the insurance company for my visit that day.
I was made aware of them keeping the $$$ for the office visit upon my 3rd visit, which I then learned that Dr. LeBlanc is no longer working there. When scheduling my 3rd visit, the lady on the phone mentioned that someone from billing will call me to discuss the refund. I did not receive a call and went to appointment the next day, which was when someone from billing came to speak to me first to discuss I had a balance due?? It simply did not make any sense since they charged the $$$ on my credit card for the office visit, then billed my insurance company for a basic office visit which is fully covered, then asking for more $$$.
The reason why they are asking for more $$$ and keeping the $$$ paid cash from the office visit, and attempting to collect from the insurance company, is because they sent my information to my PREVIOUS insurance carrier, and not the latest one. This is an error made of their behalf and they had the audacity to tell me I am wrong and asking for more $$, after I spoke to my current insurance carrier,that the office never notified.
Linda and the girl at the front desk were being condescending and unprofessional as ever, mentioned that I would need to pay the balance in order to see the doctor, and I honestly felt sick to my stomach after all the back and forth being late to my original appointment over a few $$. I let Linda know that I have had a lot of trouble with this office from day one and at this point I am done with it. Linda responded, "FINE." After living in multiple states, this office is the worst that I have every experienced in my life. This is my first complaint ever written about a business and hopefully the last one I will ever need to write.
Solution: 1 star