How might one describe the sentiment of this review?
My husband and I ate here last weekend for a special night out, but I was let down. It usually really bothers me when people complain about the service at nice places not being immaculate because no one's perfect. I generally avoid such complaints and focus on the food. This is going to be an exception to the rule. It all started with the BUG in my husband's water! A dead floating little bug! I expect better at a place like this on a nice night out. When we told the waiter, he simply whisked the glass away, softly stating he'd bring him right out a new glass. No apologies, no acknowledgement that anything was out of the ordinary... is this how nice places handle mistakes of this nature? Just fix it and don't dwell? I can appreciate a quick fix of such a disturbing issue, but we were put off by how it was handled. On top of it, we definitely felt neglected from that point forward. The waiter for the tables around us spent time with his tables going over the options in a friendly manner... Maybe after the bug he figured he wasn't going to be able to recover a good tip so why bother with us? It was very awkward. Overall, the food was pretty good. The tuna tartare was OK, but not amazing. I had the Nantucket Bay scallop special feature in part because the combination mentioned on the website's menu page intrigued me - scallops, brown butter, almonds and grapes with chives. What they actually brought out had tomatoes instead of grapes and no chives. It was still quite tasty, but left me feeling a bit deceived and wondering what I was missing. We also got the crab fried rice everyone raves about here, but it was shocked at how spicy it was when it said nothing about this on the menu. It was OK, but I couldn't taste the crab at all because of the spice, which was disappointing because I love crab. Also, the Asian flavors were out of place in combination with my meal, and I had wished the waiter would have counseled us on our choices a bit more. My husband got the steak au poivre that we loved at Wildfish. I wasn't impressed this time, but he still enjoyed it. The bananas foster dessert was spectacular though - don't miss it! After these issues, this place will not be on my list of places to return, which is a shame because I work 1 minute away. :-(... (1). negative. (2). positive. I think the answer is
(1).