Article: No matter what type of business you run, it has to deal with situations in which things go wrong from your customer's point of view. Complaints can be a great source of information for the organizations. So it's important to learn to deal with customer complaints efficiently. Firstly, listen actively to what the customer has to say by keeping comfortable eye contact and giving full attention with no interrupting. You should also show your customer that you do understand him. Secondly, when receiving a complaint you should apologize for the failure the customer has identified. It's important for you to know that your apology must appear _ to the customer, and not an empty exercise. And also you should show the customer you've accepted the responsibility and provide him with choices if you have some in hand or otherwise assure the customer you'll do something about his complaint. Thirdly, talk with the consumer and discover the best means to resolve his problem. There will be times when, after gathering the facts of a situation, you'll be unable to resolve the problem immediately. In this case it's important to let your customer know how long it'll take to take action on his complaint. Fourthly, a simple "Thank you" is one way to let the customer know you appreciate the time and effort he has taken to inform you about a problem with your company's service or product you need to know about. Lastly, give your customer something that shows your appreciation for him giving the feedback to you. And let him know you're sorry for the mistake that was made. It isn't necessary to give something that is costly; but a coupon for a free drink or movie is fine. Your professional and well-organized method of dealing with your customer complaints is one more way that will make you stay ahead of your competitors. Question: The author thinks that customer complaints _ . Yes or no, is the answer "are sometimes beneficial"?
No

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Article: October 21 was a very dark day in Texas.Not only did Hurricane Hanna destroy homes,it caused the largest business damage in Texas's history.The worst thing is Hanna's destructive force nearly wiped out most power poles and power lines.According to Center Point Energy,Hurricane Hanna affected 2.15 million customers.Currently, more than 4,000 of them are still in the dark.Crews have worked 16-hour shifts to restore power to residents. Most of Houston seems to be returning to normal.Schools,restaurants,retail stores and gas stations are open.Smiles are back.But harder-hit places,including Galveston,will take much longer to recover. Hundreds of people are still missing,and coastal towns are a mess.Some ruins from storm have drifted south to other beaches in Texas.Several public schools in Galveston are closed due to water damage.Parents are registering kids in other area schools which are scheduled to begin class on November 13.Many school supplies were destroyed. Clara Barton Village is an emergency shelter located at Alamo Elementary School in Galveston,Texas.This is where Paula Reed and her family are staying.Believe it or not,Paula Reed and her family consider this hurricane a blessing.When Paula was a girl,she was an orphan,but was taken in by her stepmom,Antonia Flores.Reed lost contact with Flores and had been trying desperately to locate her for the past few years.Before the hurricane,Reed and her family moved away from Galveston to a San Antonio shelter.There,she reunited with Flores after 30 long years! The moment they saw each other, their lives were changed. Question: Kids in public schools in other areas of Houston will have to stay at home for _ Yes or no, is the answer "at least three weeks"?
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No

Article: It can be as simple or as complex as you want. Anybody who enjoys the cinema knows that when the final credits roll they include everyone who has contributed -- Director, Performers, Best Boy, Make Up, etc. It usually takes over a hundred people working a year to make a feature film, ten people to produce a pop promo and around twenty to film a documentary. The reason so many people are involved is because films need to be made quickly and on budget. Many famous directors started by making films completely on their own -- Orson Welles, George Lucas, Robert Rodrigues. You may not have the special effects and big budgets of Hollywood but you do have time on your side. Use it to experiment and make a few mistakes. It's the way to learn. And that's where the fun begins. Go on; make a film. Now, let's talk about how to prepare for the shoot . If you're making the film with other people, organize your cast and crew effectively. Make sure everybody knows their role and what day and time they're needed. Give people specific jobs so they can become experts in their field. For example, a sound recordist listens to the sound through headphones as it's being recorded, and holds an extra microphone if needed. A camera operator frames the picture, sets focus, checks the light and records the action. The editor "cuts" the picture together after it's shot. A producer is the contact point for the film. He or she makes sure crew and cast are there on time, talks to the press and organizes the budget. A director has to make sure their vision is communicated. To do this everyone needs to be clear about what the director expects from each scene and each shot. You may also need a make-up-artist, a choreographer, a driver, etc. However, you can quite easily make your first film on your own. Make a schedule that says which shots are to be taken where and when (this is called a shooting schedule) and when you've completed a take, cross it off the list. Remember that you may want to shoot "out of sequence", e.g. shoot the last... Question: To shoot a film, a shooting schedule must be fixed first _ . Yes or no, is the answer "but you needn't work exactly on it"?
No