Q: I was visiting from Chicago and had a a friend (who is a Phoenix Police Officer) take me for lunch at the Hero Factory. 1st rule of thumb, if you see cops eating at a restaurant you can usually assume it's good. In the case of the Hero Factory, it is AMAZING!! You are greeted by the owner, Nicole, behind the counter the minute you walk in. She is upbeat, smiling and full of energy! Before you even order you are having a great experience! The sandwiches are HUGE and priced right. I am so thankful I only got half and a bowl of the soup which was just the right temperature too. The meat is piled high, the seasoning is awesome and the veggies are crisp and fresh. We dined there and it had a cool vibe going! Customers were greeted by their first names and many times the employees were making their sandwich before they even ordered. They have tons of regulars which says a lot too. I get to Phoenix at least once a year and the Hero Factory will be on my list of regular stops from now on. I just wish we had one in Chicago :( Keep up the great work and keep smiling Nicole!! A treasure of a HERO shop!!! OPTIONS:
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A: positive

Q: I lived in these apartments from June 2011 until about 2 weeks ago and let me say this: This is, hands down, the WORST experience I have EVER had with a rental community. I kept the apartment in very good condition and followed all rules and regulations. I payed my rent on time as per my rental agreement and was an upstanding member of the Shade community. Shade apartments, however, failed to do the same. Where do I begin?? - Every single day, no matter what time of day, I had to walk my puppy around the piles of feces left all over the property. The ground are absolutely disgusting! - There was NO noise ordinance despite their "rules" about quiet time after 10pm - There were drunk people and homeless people sleeping at the pool - My apartment was infested with cockroaches and bugs and I am a CLEAN person! - Now, upon move out, I am being told that I owe close to $800 for replacement of carpet because of "excessive pet damage". The carpet was of the lowest grade possible; a step up from a thin stack of papers and every time I walked on the carpet I risked getting a staple in my foot. The black top from the outside traveled onto the carpet with me which is normal wear and tear, NOT excessive pet damage. My puppy is all of 9 lbs and NEVER had one accident in the apartment. When I spoke to someone in corporate, she made it clear that she could have cared less. Her response to my concerns were "oh well, I'm sorry you feel that way". I would not recommend this place to ANYONE! OPTIONS:
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A: negative

Q: Went here for the first time and had breakfast. The hashbrowns and pancakes were awesome. Can't wait to go back for lunch sometime. OPTIONS:
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A: positive

Q: Had to add a star for two reasons: Lechon. This is it. There was a tray heaping full of the stuff in all its golden and shiny glory. I pointed and said that I HAD to have it. The first piece I tasted was the equivalent of finding $200 in an old wallet when your rent is due. Crunchy skin that immediately melted in my mouth. Juicy sinful fatty stuff that clung to the thick pieces of skin. And tender meat so juicy that it made me google how this stuff was made. Lechon is all its hyped up to be. The other reason for the star is for the hospitality I receive whenever I go in there. Well, I've only been twice, but each time has been great. Once again, the family atmosphere was in full effect. I still haven't asked who is who, but I'll work my way up to that. But the people behind the counter have been awesome. This time, a dude big in stature chatted about the Knicks vs. Bulls rivalry and actually made a point that I could not deny. Seems like a great guy and he had complete confidence in his lechon, which he full well should. But what tops it all is the way he ended our transaction. Let's just say it was the top of the mountain for customer/vendor relationships. When trust is built between an owner and a customer, you pretty much have a guaranteed repeat customer. That's what the Factory has gained in me. Also, I got the bbq ribs again...and they were even better than last time if that's even possible. And finally, I had an order of lumpia. Now...mines were burnt on the ends. It wasn't ideal to have to chop the ends off of each one, but the taste of them nulls the fact that I had to do that. These were awesome tasting lumpia. Maybe they just took their eyes off of them for a minute too long or something. I'll definitely give these another go. I can see 5 stars in their future if the food maintains its deliciousness, which I am confident it will. OPTIONS:
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A:
positive