Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
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Question: The Conrad Chicago is a Michelin rated hotel, so I was expecting great service and wonderful accommodations. Well, only one part of that was correct. The rooms are indeed nicely furnished, but the service was terrible! The concierge was unable to find my room reservation (I reserved online and even had the email confirmation) and wasn't very helpful in getting me a new room. I ordered room service, and the wait time was so long that the food came up cold. I mean, I understand that it would take time to get the food prepared and up to my room, but really? For the price I paid, it was definitely not worth it, and I would never use this hotel again.

Answer: negative

Question: Stayed here for 3 nights for a Bridgestone/Firestone convention. No complaints. Room was great with a beautiful view. Staff was very accommodating. Had drinks and appetizers in main bar. Fantastic! Great location. Yes it's a huge hotel as it's used for conventions but that didn't stop it from being a great place.

Answer: positive

Question: I stayed here with a dozen of my friends, and more than half of us got eaten alive by bed bugs! We stayed there from September 28 - September 30th, but the symptoms (i.e. the crazy itchiness) didn't come until Sunday night when we all got home. I complained to the hotel and basically all they're gonna do is cover the cost of our dry cleaning bills. Honestly, they should reimburse us, because it was not worth it at all. DO NOT STAY AT THIS HOTEL!!!

Answer:
negative