Q: The service was so slllllllowwwwww. The food was decent though.

A: negative

Q: Great little place. True dive bar but clean and great burgers. Bacon, green chiles cheeseburger a must! Melissa was wonderful! Super cold mugs right out of a freezer!

A: positive

Q: Sad to say, but my recent visit to BurGR was absolutely disappointing. It's less than a year since my previous visits to BurGR and I'm surprised how dramatically the quality has gone down. I've had great experiences the first couple of visits last year when the place just opened and raved about it to my friends & bf. My bf finally got to try it and I'm mad at how bad the experience was for us. We came Mother's day weekend and I have no idea what was up w/ the restaurant that friday night. We both got the hell's kitchen burger w/ a fried egg with added duck breast bacon and I had to get my burger recooked FOUR times. Even on the 4th try it still wasn't what I wanted and my Bf's burger wasn't what he wanted either. The customer service was crap that night too compared to my previous visits. I ordered my burger medium, and 2 times it came out medium rare, the third try it came out practically well done & dry and they forgot the duck breast bacon, 4th try it came out medium well. I got tired of sending it back to the kitchen to get it redone so just settled, plus I was getting full from eating the fries while waiting. My bf ordered his burger medium rare and his came out very rare. Normally he is fine w/ rare things since we eat steak tartare and all, but this burger patty looked gross. There was like blood from the patty oozing on his plate. Seriously, it looked like all they did was throw the patty on the grill then flip it really quick and served it. He didn't even finish the burger, only took one bite and left it there. He didn't wanna send it back to the kitchen to have it redone 'cause he felt bad since mine had to be redone so many times! ALSO our whole table agreed that the patties didn't taste seasoned at all. I've had this burger many times before and seriously it did NOT taste like how it used to be. HOW DO YOU FORGET TO SEASON THE PATTY?! In despite of all this, our waitress didn't even offer to comp the poorly made burgers. I was really sad that the burgers AND service aren't as good as my first couple of visits when they had first opened. Not sure if they had an off night, but I would think they'd be consistent w/ quality service and food. First impressions mean a lot and my bf was so disappointed he doesn't even think it's worth coming again to give them a second chance. The only good thing that night was the milkshake and fries.

A: negative

Q: I am never coming back to this place. Everybody know that Downtown Phoenix sucks when it comes to night life. Maybe if the places downtown weren't awful, this wouldn't be the case. After my wife and I made the rounds during First Friday, we decided to grab something to eat around there. We made a horrible decision. I was always told to never judge a book by its cover. Well, I did that for this place and I was disappointed. We go in and it's completely beautiful. Very upscale, trendy and nice looking. I liked the dim-lighting look and how the layout is. Well, I should have taken my first cue as to how good this place was when I looked around and saw that it was almost completely empty. There was no one in the dining area, the bar area only had a handful of people in it. This is a Friday night too! We sit in the bar area because the menu looked better and much more reasonably priced. If you sit in the dining area, you get a different menu that's more pricey. The "bar food" is only available in the bar. Okay, that makes sense I guess. I looked at the menu and was a little put off. My wife had the mac and cheese that was sprinkled with Cheez-Its. Um, that seems like something you'd serve a 5-year-old. She liked it. I had a bite and thought it was just okay. I ordered a burger and got what I expected I suppose. It was definitely over-priced. I ordered sweet potato tots and it arrived like 15 minutes after the mac and cheese and burger. Totally disappointed. It's like, come on now. No one is here! You can't get all the food out in time? And the drinks were horrible. Almost akin to gasoline. The waitress was nice though. Poor thing, we were probably her only customers that night. Not going to recommend or come back.

A:
negative