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I don't usually Yelp when I am frustrated.....but I am quite peeved at the moment. Let me state right off that I have stayed at La Quinta Inns ALL OVER the United States. At least 2 stays per year for the last 7 years. ANd I LOVE them.....mostly bc they have the best pet policies out there (ie no gigantic pet deposit for ppl whose pets are cleaner than most children). So...back to my review. La Quinta at Phoenix North has severely disappointed so far. I arrived to check in at 12am tonight (I had called earlier in the evening to tell them I was still about 5h away). The room (NON-smoking) was booked 2 days prior. After 7+ hours of driving with 2 dogs I finally get up to the room- upstairs- and to unload everything and take the dogs one by one (did I mention UPSTAIRS?) it took me about 4 trips. And then what do I notice.....my room has no effing privacy curtain. You know how hotels have the sheer outer curtain and then a thick (usually light-proof) curtain underneath? Well my room had no such thick curtain and I could literally see right through the window to the outside (through the closed sheer curtain). No big deal? YES, big deal. If I could read a book through the curtain then the idea of some creeper staring at me while I am sleeping or working on my computer made me extremely uneasy. I called down to the desk...the guy of front was very nice (and this was totally not his fault)...he apologized....and offered to bring me keys for a new room:) Problem solved? NOPE. I pack everything back into the car in another 4 trips (upstairs, down, up...etc) and drive to another building where the new room is then start the whole unloading process again. The minute I got out of the car there was an overwhelming stench of cigarette smoke. And YES the new room is also upstairs. When I get up to the room.....guess what? It ALSO stinks of cigarette smoke. G R O S S ! ! ! Despite specifically booking a NON-smoking room I am honestly too tired to even complain. And I have no desire to change rooms again. But I am very displeased and hoping I don't get a migraine from inhaling residual cigarette smoke all night long. Can that happen? I guess I'll find out:(
negative