Given the task definition, example input & output, solve the new input case.
In this task, You are given a review of Amazon's food products. Your task is to divide them into two classes: negative or positive, depending on the content of the review.
Example: These are junk! Both bulbs have burned out within a two month period!! I cannot believe that this company can be in business with such poor quality. I have used infrared lights for my ball python for many years now and I get a varied range of months from a bulb, but I have never gone through two bulbs in a matter of two months! I am very disappointed.
Output: negative
The user seems very disappointed in the product. Because the bulb they ordered has been burned out earlier than usual. So, it's a negative review.

New input case for you: Never received the item that I ordered. The last information I received was that it was only 30 miles from me a week ago. Amazon sent me an e-mail that it was lost and give it a week. It has been a week, so I asked for a replacement. Amazon said no deal. So I asked for a refund and again no deal. This is not the first time that I have not received an order from Amazon. It is time to start looking for mom and pop business again.
Output:
negative