I have been a AT&T customer for over 12 years and recently had to replace my phone. I'm not sure if all stores are like this one, but after the initial friendly greeting from the blue shirt members, they get right down to business. I explaind my issue, and was given a big fat "your not covered" and "we can't help in this store, because you got the phone from a reseller"... that's strange because the sign said AT&T on the door. After wasting my first hour with this 20 year old "insurance" sales man, I moved on to the manager. Wow, this guy was something else, rude, arrogant, demeaning, talking slow to me and explaining that it was a computer error and not their problem, only after I had pointed out for the 10th time it was their mistake....oh sorry I mean the "OTHER AT&T STORE". He said he would call his manager and get back to me. Hour and a half wasted in my busy schedule. I got a call several days later and a new phone a week later. The "insurance" deductible was still several hundred. I should have just replaced the screen myself. Lesson learned. This store promotes sales only, not customer service. If there were no stars, they get it. Yes I have my phone, but only after becoming one of those angry customers whom I detest. I will not go back to this store, which is so frustrating because apparently the "retailer stores" are not AT&T.....any way, that's for another day. Avoid this store! These guys will soon be working at a car sales near you!
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