What a letdown! Last Friday night, me and my family wanted to go out for pizza, we decided on Nello's because we haven't been there in YEARS. The waitress took our order right away, we ordered the cheesey garlic toast, house salad (no olives), and a thin crust cheese pizza. The garlic bread was so good, was the only thing I actually enjoyed. The salad came out and was missing all of the meat, it was just yellowed iceberg lettuce, carrot shavings, and a scant amount of cheese. We asked the waitress about the missing meat and she said she would bring it... it never came. The pizza arrived and was horridly undercooked, the cheese wasn't even melted in the middle! At this point i was just done, and super sad for my dining experience. We asked for our check and it took (no exaggeration) 13 minutes to get it. With two young kids this felt like ETERNITY. She dropped it off finnaalllyy and we paid with a card. While all of this was happening there was either a regular or a local celebrity that was seated near us with his huge family. So instead of running our card she took their drink order, gave them their drinks, then took their food order... brought out their appetizer AND THEN RAN MY CARD. Shoot!!! took us close to 30 minutes just to receive our check, pay, and leave. Totally unacceptable, we will not be going back here :( The food was not that great, and the service was bad, not how i like spending my friday night.
Is this review positive or negative?
negative