Given the task definition and input, reply with output. Given an Amazon review, indicate whether it is a 'Positive Review' or 'Negative Review'.

The install key does not work with the Lion Operating System and the online download work around doesn't work either. The technicians can help install it but with only a year warranty for customer support, the product could have a short life span. Horribly disappointed it was not disclosed as such on Amazon. Over an hour later of sitting on the phone I am going to send it back.
Negative Review