Debating one or two stars. Totally screwed up our reservation, plus room was nasty filthy (read biological stain on the couch) . They are now so booked now they can't or won't adequately resolve the issue. The fact our group gambles heavily and generally is treated better just adds to the annoyance. Reiterates why I stay at the encore or the four seasons and why I would recommend property loyalty and going with what you know. Will survive the next week but won't gamble here b/c of the issues.
How would this review be described in terms of sentiment?
Choose your answer from:
[I] negative.
[II] positive.
[I]