How might one describe the sentiment of this review?
Had the most horrible experience with this company 2 hours ago in their Las Vegas (LAS) location. I am a Veteran, fought 2 wars and just wanted a nice and quite vacation with my husband. The employee name FUJIAMA C. was disrespectful, rude and unprofessional. She kept forcing us to upgrade our vehicle from our original reservation and promised us to give us a great deal. We got in the car and was not even impressed with the vehicle and had hidden extra costs that she did not explained earlier. We came back to the counter and told them that we are going to downgrade and just stick with our original reservation. The employee FUJIAMA came and told us that we are getting a great deal and keep insisting that we chose the upgrade. We told her that we are sticking with the original reservation and she kept talking. She forgot to mention about the other extra costs and hidden fees. She told me and my husband "Next time I will explain to you in a slower way which you can understand" and she was talking slowly and in a mockingly way. She told us that in front of the other employees and customers. She kept referring to me as "Girl" in a ghetto way and I told her that I am not her girl and I am her customer. We did not know downgrading will cost so much pain and hassle. We decided to cancel the whole transaction. I told the employee that I was done talking to her and I wanted to speak with the manager. The manager did not even came out of office and sent the same employee to do the cancellation. RUDE! RUDE! RUDE! We never experience anything like this in our life. You fight for this country and you get treated like you are nothing. POOR CUSTOMER SERVICE! NOT VETERAN FRIENDLY! Filed a formal complaint to the corporate and gave me a complaint number. I wonder if my complaint will be even addressed since I been reading other customer's complaints.. It seems like it is an ongoing issue. I do not advice anyone to use their service. It will save you a money, time and a headache.
negative