Problem: What would be an example of an positive review?

Answer: My family insists on this bread for sandwiches, toast, etc. at home. The sourdough is delicious toasted, but we also love the Dakota and 9 grain. I love that it is made with whole grains. We love getting sandwiches made at the bakery as well. I prefer the Chicken Berry Pecan, but I also love the grilled cheese with soup. They put a garlic spread on it that puts it over the top. My two other favorites are the Banana Walnut Bread and the sugar cookies. Oh my goodness, the sugar cookies! I love them sooo much. The staff is very friendly and willing to help. I've never had a bad experience there. I'll definitely be back.

Problem: What would be an example of an negative review?

Answer: We live in the neighborhood near Gus's and we like to support local businesses. When we first started ordering food from them it was pretty darn good. We thought we finally had a good place in our neighborhood that delivered. A few months later and we will never order from them again. Tonight we got a pizza that was just disgusting. The dough was mushy and the pizza was cold. We opened it as soon as it got here and it was cold and gross. We live, no kidding, a quarter mile from them and the pizza was COLD!!! This isn't our first time with getting bad food from them though. We have ordered different sandwiches and one day it will be great and the next time it will be terrible. There is absolutely no consistency and you seriously never know what you are going to get. We have ordered sandwiches one night and the next time we order it, it doesn't even look like the same sandwich. We're done with this place.

Problem: What would be an example of an negative review?

Answer:
Well . . . this is the place we had our first breakfast of 2014 . .. . if they had actual servers, it would've been great but they didn't. The counter order taker person & the cook were the only ones there. She left much to be desired in the way of service. We ordered our food and when it did come, it was kinda like load and drop, they load up the tray in the kitchen then drop it at the table. My husband ordered soup and asked for a 'TABLESPOON'. I went to the counter to ask for a TABLESPOON & the woman brought out a LADLE . . . really? I went back and asked for a tablespoon she said they didn't have any ... bs! After about 3 minutes, she brought a TABLESPOON - imagine that! In addition to that, we ordered the new banana pancakes breakfast, i asked if it came with eggs because the way it is on the menu, it's right under the breafast menu (with eggs), the counter person said yes it did, well when the food came for my grandkids, it was only pancakes of course, the counter person said oh no it's not a breakfast, strike 2 in 1 day! Unfortunately, bad choice for my 1st breakfast of the year. New year's day experience brought Aloha Kitchen from hero to zero in a matter of 2 hours!