A terrible experience. I booked the room using hotels.com and prepaid but when I arrived they could not find my booking. I had to call hotels.com and then they had to call the hotel. The front desk clerk kept giving me room keys that did not work. Upon checkout we were running late and called for a later checkout. We were curtly told "No" that we had to be out by 1200 noon. At 1230 they started to call the room and sent a housekeeper to stand outside the front door as I was loading the car. Then a maintenance/security guard arrived to watch me load the car. We were out by 1245. Oh yes, and the previous day they decided to do construction in the room above us so that we could not sleep. This hotel needs a massive lesson in hospitality.
Was this review given positively or negatively?
negative