Good Food, Usually good service...I love the Seared Ahi on the Small bites menu, and the California Club Flatbread pizza.

positive

Oh they are so so so bad. I thought Comcast was the worst ever when I lived in Philly, but this outfit puts them to shame in terms of customer service. It's such a comedy of corporate incompetence it's hard to know where to begin: 1) The names they have for their various cable tv "packages" on their website are DIFFERENT from the names used by the people on customer support. I had to spend half an hour with the person on the phone, who in term was surfing their own website looking up the packages I was seeing. 2) I switched banks, so there were two months where the autopayment I had set up with the old bank bounced because I hadn't yet set it up with new bank. My mistake to be sure, but as punishment they started making me pay with cash in a machine at the local Circle K for a full year. And once I made two payments the same day because I was $60 short the first time - and two weeks later I learned Cox had no evidence of the second $60 cash payment. Why didn't I save my receipt they asked me? FU. 3) Their On Demand service is soooo slow to load, and has a really archaic user interface. There have also been over half a dozen times when I tried to order On Demand and the screen just went blank, or tells me there was an error and try again later.. Oh well, guess they don't want my money. 4) Their DVR service also has a really cumbersome interface. I finally got all my shows setup and programmed and then my cable modem died. The new one they gave me had none of the settings it had taken me hours and hours to setup. I just gave up rather than spend another whole day reprogramming my saved shows using their crappy, slow interface. 5) Customer servicer is not 24 hours (though tech support is). And they have different numbers for every city instead of a centralized 800 number - making it very hard to figure out which number to call. 6) They're ridiculously expensive. Get yourself an AppleTV/Netflix/Hulu combo, get Quest to do your Internet, and kick these guys to the curb. The writing is on the wall for these cable dinosaurs - you'd think they'd have the incentive to try even just a little bit.

negative

Bachelor party with my boys, came here for breakfast. It was my second creme brulee, dug in, tastes bad. Egg inside tasted and looked rotten. I Tell manager, she says this week is pistachio flavor!?! She leaves to checks with chefs. Comes back, says " oh no it's green tea". Right...cause that's how it should taste. Horrible customer service. Tried to deny the buffet has issues. I'm insulted she thinks as an adult i can't tell the difference between rotten, pistachio, or green tea. Second time here and this happens. How do you make a creme brulee with top yellow and bottom this nasty green color? Aside from THIS, buffets really nothing special to me. I prefer Bellagio.

negative

Was driving down the road and noticed this place with a patio full of flat screen televisions. The goal - find a bar with good TVs to watch some Sunday football... Oh boy. What a treat?! Great TVs, high definition and excellent viewing angles. Perfect for your Sunday football fix. If you are into fantasy they have every game on in Hd on gorgeous new flat screens. The waitress was extremely attentive making sure that every low beer was followed by a prompt cold full beer. With the name House of Brews you would assume they would have a range of beers and that assumptions is correct. They have both a diverse selection of draft and bottle beers. Usually bars that have a lot of micro beers have a pretty decent menu and...drum roll please.. Legit. Legit menu. They have Lobster Rolls! Yes! I have been looking for a Lobster Roll in the Phoenix area for 5 years. The price point is good and the lobster roll has a decent amount of lobster meat with the right amount of seasoning and dressing. I know I said decent and generally that's associated with bad but the fact they had the hoagie roll toasted with fresh lobster prepared the right right way does it for me. If we lived by a body of water I would expect more but we don't so I will settle with fresh and tasty. My inner fat kid went on full assault with an order of the clam roll, clam chowder, burger, Mac and cheese and onion rings. Yes, yes and yes. 5 stars. Period. Great crunch, seasoned breading, thick juicy burger, creamy Mac and delicious chowder. I'm not from Boston but it reminds me of every visit when I'm there... I definitely recommend this place.
positive