Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

[Q]: I recently stayed at the Affina Chicago hotel and was really dissappointed. When I arrived, the desk clerk was really slow checking me in. I feel like turtles could have checked me in faster. I was finally checked in and my room was on the 8th floor. The elevator ride seemed to take forever. I arrived and the room and at first glance it looked great, but after looking everything over there were finger smudges on the glass table. I figured maybe room cleanin must have accidentally touched it. I went to the C-House for supper that evening and I had to wait for what seemed like forever. The meal was good, but my waitress was very uptight. On my way back to my room, I asked the front desk to set up a wake up call for 6 AM the next morning and they were very grateful to set that up. It would have been nice to actually get it though. The next morning I surprisingly work up at 7:18 AM and realized that I had not received a wake up call. I was very upset and let them know. Overall this experience was not worth the 4 stars that this hotel has been given. For the price, quality and ratings the Affina Chicago hotel has been given, I would expect better service.

[A]: negative

[Q]: If you are looking for a true luxury experience, Hotel Monaco Chicago is not the place to go. I stayed here while visiting friends and decided to treat myself to a luxury experience. I did not get it. Check in was not a pleasant experience. The wait was long and the front desk staff were unfriendly and unhelpful. The room was ok, no roaches or anything, but it was small and cramped. And the mirrored headboard on my bed was more tacky motel than fancy hotel. The house cleaning service was really pushy and tried to clean my room at 8:30a in the morning. When I asked them to come back later, they gave me a whole 15 minutes before they came back. And getting extra towels was like pulling teeth. I don't know if they thought I was going to steal them or what. The room service food that I ordered was fine, but it took forever to be delivered and was half-cold by the time I received it. When I called the front desk to complain, they apologized, but did not offer to compensate me or send me new food. They have a restaurant at the hotel, but I did not bother to try it. The prices were ridiculous, the menu was limited, and my room service experience assured me it was not worth the hassel. I was really disenchanted with this experience. At $400 plus dollars a night, I received mediocre accomedations and poor service. Spend your hard-earned money somewhere else.

[A]: negative

[Q]: We booked our hotel stay thru Yahoo and requested a room for 4 with 2 beds. When we got to the hotel, not only did they not have a room for us (we pre-paid!), but they said they could not guarantee what we had requested online, they could only give us what was available. The hotel staff was rude and condescending and only after I got upset did they finally tell me they did have a room for us. If you book online - beware! You may not get what you paid for. They did not stand by their promise they advertise in each room.

[A]:
negative