Input: What would be an example of an positive review?

An example of an positive review: If you want a legit donut then come here to Friendly Donut House! Even if you don't live in the Henderson area, this local run mom & pop business is worth the drive. After hearing so much about it from yelpers and co-workers, I met hubby here for a quick breakfast before work and wasn't disappointed! When I walked in there were several old timers hanging out talking, playing cards and reading the paper. There was this instant family feel that was comforting and inviting. The woman behind the counter greeted us and was patient with us while we made the hard decision of which donut to try. We picked out our few donuts and when I asked if they had any milk, the woman behind the counter said they had regular and chocolate. I was so stoked to see it was "Anderson Dairy" milk! I grew up on that stuff and am addicted to the chocolate milk. Score! The smaller milks were a $1 each. So we ended up with a "Bear Claw", "Apple Fritter" and "Cinnamon Roll" that were $1.75 each. The bear claw was filled with apples and it was SO good! I never thought that I could find a place that comes close to my favorite donut shop in Placentia, Ca, but this place does! I split the donut in half with hubby and was pleasantly stuffed. Even though I was stuffed, I managed to take 2 bites of the apple fritter and couldn't believe the apple explosion in my mouth! This was a fritter that had tons of apples in it and all the textures a fritter should have. The cinnamon roll ended up going to one of my co-workers because we just had no room left and wanted someone to enjoy it fresh. How does anybody ever decide on one donut at this place? I will have to go full on and get a dozen to take home next time! Friendly Donut House accepts CA$H ONLY!

Input: What would be an example of an positive review?

An example of an positive review: This place is great, but it's kind of a joke that they even call it fast food. I mean, yeah, they have a drive-thru window, big ups, but the food comes out as fast as it would at any other "normal" restaurant, the only perk is that you don't have to get our of your car. Pretty much everything on the menu is great and tasty. I just like laughing at myself for doing it drive-thru.

Input: What would be an example of an negative review?

An example of an negative review: Nuh uh. Nope. No no no. My daughter wanted to eat here for her birthday this year, having eaten at the one downtown successfully 4 years ago. Her birthday, her pick. Plus, she delights in the free mug of soda and balloon. She's a birthday sell-out and I think that must be how they suck you in. But, I digress. Our order took an aggravatingly long time to arrive and our glasses remained empty after having drunk their contents while waiting. There was a Packers game on and many of the wait staff were watching that. I don't know if that was the hold up, but it was a bit irritating. When our meals finally arrived, my children discovered that the insides of their burgers were very pink. Waaaaay too pink for medium well, which they ordered. It was scary pink and super soft--like raw hamburger generally is. When I told our waiter about it, he was completely uninterested in helping fix the situation, and instead, argued with me about it for quite a while, finally saying, "That's what medium well looks like" in a tone that suggested that I was simply too stupid to know the difference. I'm not. Finally I convinced him to humor me and take them back to be cooked through. He did so with a smidgen of contempt. As a side-note, my husband's burger was to be well done and was also pink, though not raw. Still no drink refills. No one offered a discount, a refund, a free soda while we waited, and especially not an apology. Obviously we won't be back.

Input: What would be an example of an negative review?
An example of an negative review: This place is ghetto. There are no framed degrees on the walls. The floors are FILTHY. They do not disinfect the rooms between animals. We adopted a dog from the Humane Society and came here for our gratis check-up. The entire visit lasted two and a half hours. The vet left me waiting so freaking long just to see her--and then the tech came in. The tech left after her work was done, and I was waiting again, this time for the vet (?) The vet did come in and she did an inadequate examination. She forgot to check in my dog's ears, but then realized it and came back to do that. Then she needed a tech to come help her, and had to leave the room to go find one. After her exam she left the room again, and left me hanging for 30 minutes with no communication. Instead, 30 minutes into the wait I popped my head out to ask what the wait would be. The receptionist threw me serious shade. A tech came in after that and had about 8 printout packets of care plans and their costs. So, basically, they left me waiting for THAT. Every imaginable cost was on those plans, including a "flu shot". Give me a break. The appointment was booked with Dr. Houser, but they put us with Dr. Salmon instead, without our consent (I had heard that Dr. Houser is really good). Dr. Salmon does not keep up with her appearance--she does not have a professional presence. However she clearly loves animals, as it is very evident when she is practically making out with my dog. She just isn't thorough. She should be able to diagnose more quickly--for example she did an ear cytology (a q-tip swab). She got a bit of goo, but never bothered cleaning my dog's ear. You don't need a lab result to clean out an ear and stick ear cream into it and just sell me the dang cream and cleaner there on the spot (which is what she should have done--for me it isn't about the money). She just wasn't good with PEOPLE. No one should have to wait 2 1/2 hours to complete a vet exam. It took me 30 minutes just to drive there one way. My whole afternoon was shot. I offered to pay for the ear medicine that came as part of the free package because I wanted to be FAIR. I knew I wouldn't be coming back and it made me feel guilty to take something that was free to me, but obviously an expense for them. To their credit they wouldn't take my money for that, but I made it clear to the vet that I was left waiting entirely too long. Her response was to transfer the blame over to ME. She told me that I could have asked her to come back with the ear results. Is she kidding me? She walked out and left me in there for half an hour. She never had any intention of coming back in there, and how was I to know? It was my first visit there (and last, that's for sure). This place is disorganized. There was a lot of staff there, and no customers. They tried to blame it on "being too busy and short-staffed". A good vet goes into the room WITH a tech and handles the whole visit together, unless the tech is left to do some simple things--things the vet should be vocal about. No one should wait for what I had to wait for. GO SOMEWHERE ELSE.