Choose your answer: is the following review positive or negative?

As a comedian who's been to dozens of comedy clubs, I was extremely disappointed with the disorganization of StandUp Live. I live in CenPho. CityScape is something I'd been anticipating and happy to have Downtown. It's about time we get a real comedy club here! I'd rather spend my money locally than drive to Tempe. (I WON tickets to see Chris Titus, but they were $25 each which is more than fair to pay for this kind of talent. Review is based on the rest of the experience.) My email notified me to be at the venue for the show, which was supposed to start at 9:45. We got there at 9:30. And stood in line at will-call for 10 minutes. (She asked for our parking stub to validate. Thanks!) There was a big group in front of us, a few behind us and ONE girl working the ticket booth. One. On a Friday night. For Chris Titus. Fail #1. As we walked upstairs, there were people lined up, waiting to get in. They gave out a buzzer to let you know when it was your turn to be seated. What??? Why not seat people as they showed up? Don't you want people to start ordering drinks & food BEFORE a show starts? I've gone to clubs early to have a bite to eat and get settled before the show starts. Besides, like comics like to say "The more you drink, the funnier I am." Fail #2 So, we wait. We were told to go into the lobby, with our buzzer, to wait to be seated. Servers were lined up to take each party to their tables. That's the only nice touch of the evening, but even they were backed-up. (It was nice, though, to be out of the monsoon heat!) My buzzer started to blink, so I went to the podium to let the girl working there know. I was informed that it also had to vibrate to get seated. WHY DID IT START BLINKING, THEN??? Fail #3 So, we waiting another half hour. By then, it was after 10:30. The show was supposed to start at 9:45. (So I was told) I am ok waiting a little while. It was the second show of the night, tables have to be cleaned, etc. But it was now almost an hour past the time I was told it would start. Fail #4 Two people in my party went into the bar next door to get drinks, which didn't count towards the 2-drink minimum. Wait, what? Patrons are spending money within the same company, yet those drinks don't count? Fail #5 Finally, we were seated. Our server happened to be a fellow comedian, and he did a great job. He was the only saving grace of the evening (besides the entertainment itself.) Chris Titus wore a wireless mic, which is great for his act, but the volume? Fail #6 I wish I had checked our tab (and other reviews before going) at the end of the night. Based on the other reviews, we may have been charged the gratuity, but we still left a tip. Prices were CRAZY and NOT on the menu. My friend's martini was $11. And it was TINY. She never would have ordered it if she had known how much it was. I got a non-alcoholic pina colada, which was $6. That's a fair price, but still not on the menu. Fail #7 Our server let us know when last call was & we got our bill in a timely manner. We all paid cash (which, based on other reviews, I am thankful for!) and got our change promptly. The show finally ended just before 12:30. Again, Titus was awesome and did a 90-minute set. But for the long wait to get our tickets, get in line, get in another line and get seated made the evening not as enjoyable as I had anticipated. I really hope StandUp Live gets their seating & serving system more organized. Apparently, they were "trying something new" last night. That's something that should be worked out on a slower night, NOT when you've got a few hundred people waiting to see a national headliner who's also had TV shows & is incredibly popular. Please, please, please find a system that will make patrons happy & comfortable to be there! I would hate to see this club not do well because of some little adjustments that could be made NOW, rather than when it's too late. We NEED to keep a comedy club Downtown. We NEED CityScape to succeed. But multiple bad experiences by a lot of people aren't going to help the cause.

Options:
1). negative;
2). positive;
1).