IN: This is an email
**Per Tony at EPE, the following is new for 2002. I will attempt to get more information and pass it on as I receive it. ** First, TNP now has a 75 MW call on EPE. The schedule you see on the unit commitment was called in by PNM on behalf of TNP. Lets keep checking TNP schedules real-time to minimize inadverdant on this sale. Second, SPS exchange now is 130 MW light load, SPS provides EPE 130 MW at the Eddy tie and EPE returns the power 100 MW at PV and 30 at FC. Again, this schedule will have to be verified real time with SPS/PSCO. **The TNP schedule is verified with PNM and is delivered at Hidalgo. 25 is firm just like the last two years, 50 is econ. and can be varied by PNM each hour. ** Please ask if you have any questions. Thanks,

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OUT: New EPE procedures.

IN: This is an email
Enron Energy Services has one single entry point for all customer leads and service issues - The EES Business Center. Your assistance is requested in routing all retail customer calls to this center. The Business Center can manage general customer service requests or provide information on EES product offerings. The number for the EES Business Center is 800-337-7837 (800-EES-SVCS) or internally, calls can be transferred to x59390. E-Mail address is: EESBusinessCenter@enron.com Thank you for taking the time to route these calls appropriately. Your assistance is critical to Enron's customer acquisition success and to ensure our customers' satisfaction.

What is the subject?

OUT: Routing of Calls to EES Business Center

IN: This is an email
Kam, From the original list that you provided, I added all of the users that had access to EOL. Please review the list below and let me know if there are any changes. East Desk Scott Palmer (spalmer) James Hungerford (jhungerf) Bruce Mills (bmills) Ashley Worthing (aworthin) Edward Brady (ebrady) Monte Jones (mjones7) Central Desk Darron Giron (dgiron) Kulvinder Fowler (kfowler) Luchas Johnson (ljohnso5) Anna Kulic (skulic) West Desk Phillip Love (plove)

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OUT:
Updated backoffice users - ubswenergy