Choose your answer: is the following review positive or negative?

I've gotten the regular wash over the years and it's been fine but got talked into prepaying for a detail. Well it took 3 trips & a talk with the manager before they "fit me in". Please please trust me- don't ever get your car detailed there!!! HORRIBLE job- they hadn't even cleaned the windows. The ac vents were covered with dust, the mirrors were spotted- sprayed but not wiped & it just looked dirty. Plus I waited 3 HOURS!!! Never ever ever again.

(I) negative;
(II) positive;
(I)