Problem: What would be an example of an negative review?

Answer: I am SHOCKED by all the 5 star reviews. This is by far the worst Thai food I have ever had!!

Problem: What would be an example of an negative review?

Answer: I stayed here because I found it online with a great deal. However, I did not appreciate the service I recieved. I arrived rather late in the evening and Emily was at the front desk and was so pleasant and helpful. She was kind and able to help in accomadations I asked of her. My bad experience began when I checked out. Jaime was the front desk person and she was rather rude and annoyed with her job. Later in the day I was hoping to get some help from the hotel to get some account issues straighten out so I called to be greeted with attitude by Jaime. This seemed to continued to be the general attitude from the staff here. I had to later call and had another female help me on the phone who was rude and really didn't know what hospitality means or customer service for that matter. I had early left a message with the general manager and finally got a phone call after multiple phone calls to the front desk. He asked if I could give information on the matter and I told him the matter was resolved. He said he was not given any information from his employees. How this is possible? I am unsure. You would think if this was a well run business there would be better management and training on customer service. I have never had issues with hotels and this was a first for me. I will NEVER STAY HERE AGAIN. And to think I considered hosting a reunion here with over 200 guests. They will not see my business and lost out on future business. They should learn that customer service is what they are there for and hospitality is the business. This is not a place I would recommend and hope you will not stay here. There are plenty of hotels in Scottsdale who will serve you better.

Problem: What would be an example of an positive review?

Answer:
Roxy and I first ended up at Alta Vista because it was the closest vet to us that offered a free first visit to dogs adopted from the pound. Of course, Roxy immediately made friends with all of the vet techs and the office cat (the only time I'll probably ever see a dog give a cat a belly rub - seriously). Since then, we've come back for all of her vaccines, some puppy-era ear infections, and even one mystery stomach illness. Luckily, Roxy is pretty healthy and resilient, so overall we've had good experiences. The staff is usually friendly and ready with treats (and lots of petting) for Roxy and their office hours absolutely cannot be beat. A regular (non-emergency) visit has us waiting at least half an hour in the waiting room, but at least it's clean and comfortable. The one time we went in for mystery illness, we got in right away. The Doc ran a bunch of blood tests even though Roxy's tummy was probably just upset over something she ate (this was back in her puppy days where she was known to gnaw on everything from my couch, to slow birds, to raw potatoes). I didn't mind the extra precaution and Roxy was treated that night with some meds and fluids. Even though the tests all came back normal, I still think we got some good options and explanations, not to mention a simple treatment plan for her when I got her home. I called them a bunch of times with questions while she was getting better, and got answers pretty quickly. The biggest issue I've had is the fact that, over the past five years, we've never seen the same veterinarian twice. Not that we've had a problem with any of the vets, but, I don't know, it just seems odd.