Problem: Write a positive yelp review.
A: Review based on 1 night stay on the 4th floor: PROS: + Design/feel of hotel (very open spaces and the fish/turtle pond in the middle is well maintained) + Great value (free breakfast, 2 room suites, fridge/microwave, manager's happy hour) + Large pool that goes up to 8 feet deep...down to 8 feet deep? + Really felt the staff try to make our stay as pleasant as possible CONS: - A/C in room was really weak, but the staff was kind enough to bring up a box fan - TV channel selection was a bit sparse - Paid WIFI - Tub drain was clogged (no biggie, informed front desk on check out) Had reserved room online and had one of the package deals w/ $25 gas card. Received a $25 Shell card at front desk and used with no issues. Would definitely stay at this Embassy again.

Problem: Write a negative yelp review.
A: Booking BS... in this case it stands for both B***S*** and Bait & Switch! I booked and received a confirmation for a "King Room, Resort View." - Upon arrival I was told not only that there was no King with a Resort View available but that they only have 3 of them at this hotel... and blamed the "off site reservation call center" for confirming one. - I was told our rooms were poolside, "Resort view." The fact is is... they were comprised of a small concrete slab, open to a shared sidewalk and 10 feet from a 15 foot tall wall of rock. The pool is there... BUT out of sight, above and on the other side of the rock wall. Like most people, I invested time researching different properties in the area prior to booking, including looking here on Yelp. FYI... concerned about some of the negative feedback here on Yelp, I asked some very specific questions of the booking agent. They put me on hold while they phoned the hotel for answers... which I appreciated. But, sadly, still resulted in an inaccurate representation of what the Marriott delivered. Yet, I'll put aside the obvious misleading description and deceitful booking commitment to share an unbiased review: Yes, this is an old and in some ways a tired property. BUT... it has some worthy highlights. Rooms: 2 Stars - They are good sized and clean with low popcorn ceilings that make the room darker and feel closed in. - It has noisy but effective air conditioners. (We had two rooms) - We had lumpy, square sleeping pillows (not decorative) that were roughly 18 x 18 inches. - Bathroom, product amenities were above par, including cotton balls, q-tips, soaps, shampoo, conditioner and lotion. - Do not come here expecting good views. The other side of the hall faces parking lot, freeways and the city... in that order. Staff: 4 to 5 Stars Everyone was warm, friendly and interested in making the stay a good experience. Food & Beverage: 4 Stars We only ate in the cafe (2 breakfasts and one lunch) and poolside. - The cafe: Breakfast... Good menu. Great Buffet (great value at $16) Buffet runs the full gamut from fresh fruit and steel cut oatmeal to meats, waffles and omelets to juices and pastries. On day one the omelet station had two pans and a 20 minute backlog. People were standing in line eating from their plates while waiting. We learned on day 2 that you could place the omelet order with your waitress, who'd bring it to the table. (The downside was learning it from a guest, not an employee.) Lunch... Good menu. Fair value. Empty restaurant but loooong wait for our food. Everything tasted good. I recall someone saying that his "was worth the wait." - Poolside: Attentive staff. Menu: limited, basic but tasty bar food. Cocktails: Full bar and crazy good pricing ($6ish Mojito) Common Areas: 3.5 to 4 Stars - The common areas make up for the old school rooms, assuming you're not intending a romantic, luxury, room service stay. - Uniquely designed and built into the natural rocky hillside with added, yet natural feeling, water features in lobby, cafe and terraces to pools. - Truly, the best is the pool area, consisting of inter-linked swimming pools, multiple grotto style whirlpools and a waterside. - Pool area seating is traditionally available around the pools, but also has some smaller areas built into the up-hill-side that are more private but still in close proximity to pools. On the down-hill side are lounge chairs, feeling somewhat disassociated from resort ambiance. - In the outdoor bar was covered seating and a 40 - 50 inch flat screen that we used to take a break from the desert sun and catch up on football scores. - Adjacent to the parking lots were water stations with iced water containing fresh citrus and cucumber options. So, given some of the higher scores I've provided, why the overall rating of 1 Star? As a consumer, I expect to get what has been promised to me. It is upon those promises that I make my buying decision and set my expectations relative to my desired experience. Instead, I had to work through the room issue at the front desk upon checking in. It's a terrible way to start your stay... especially, when you're hosting other guests who are standing there at the counter with you. The feedback was a "pat answer" indicative of one frequently used... blaming it on a booking agent who was not on premise. Be reminded from my comment above, that the booking agent specifically, called this hotel property to answer my questions. Between my wife and I - for business and pleasure - we easily book over 125 hotel room nights a year. This was my first booking with the Marriott in over 5 years... and now, my last.

Problem: Write a negative yelp review.
A:
I just received the worst service experience in my years of eating at high end steak houses. The food was good overall but I don't need to be disrespected and insulted on top of mediocre service when I'm dropping a grand in your establishment. We had a group of 8 get together for a post Viva Las Vegas dinner. Please note that while this is a rockabilly convention we all dressed up to the nines for a "classy" dinner experience at the Golden Steer. When we arrived we asked to have separate checks because as with many high end steakhouses, the items are served ala carte. Thus, it makes figuring the bill at the end a nightmare with this many people. The excuse was the computer system can't handle it..and apparently writing it down on paper is too hard as well for the 200 dollar tip. Our group was not loud nor over demanding yet had a lot of trouble getting service in general as others have mentioned in reviews recently. As expected, the chaos begins when it comes check time. We get handed one copy of the check and are basically told "you need to figure it out". After lots of asking we finally got multiple copies to try and make sense of the confusing bill. This whole process takes us 40 minutes of struggling with the staff to clarify the bill as if it just too much trouble for them despite the place being less than half full. We ended up missing a show in Vegas we wanted to attend dealing with this fiasco. As we start paying, the real fun begins. We are told by one of the servers in a very condescending and rude tone "well, maybe they do that at Denny's but we dont do it here" in regards to the poor service with the check. It seemed to be a personal shot based on being from the convention. Also, when asked why we are not being taken care of as is a servers job.. He replies "is it my job?" as if he would be doing as little as possible for the 20 percent tip. The older waiter over hearing the conversation was clearly embarrassed by his colleagues remarks. Sorry but there are too many other great steak houses in Vegas to deal with lazy and insulting staff. Perhaps he should not have been so judgmental. I work for a Fortune 100 company and like to take clients to dinner. I make a good living and I am highly educated, I dont eat at Denny's thanks. I don't need this garbage. Guess who isn't taking any clients here anymore? P.S. Denny's probably has a spot on their overnight staff for your rude server. He obviously can't handle this gig.