Instructions: In this task, you are given Yelp reviews. The task is to classify a review as "POSITIVE" if the overall sentiment of the review is positive or as "NEGATIVE" if the overall sentiment of the review is negative.
Input: Having relocated from NYC, maybe my standards are just too high for Vegas. I'm used to definitive answers, prompt service, and great value (contrary to popular belief, quality salon services are quite affordable in NYC if you know where to look due to the hyper competitive environment) and I just did not get that here.

I made an appointment earlier this week to get my hair done today with Ellice after finding the salon on Groupon and reviewing the Yelp reviews on here. I noted I found them via Groupon and spoke with her on the phone about what I was looking to get done. She asked if I had purchased the Groupon yet and said ""Oh, good!"" when I told her I hadn't, then insisted I not purchase the Groupon, noting she would honor the price (to save herself the fees, of course--typically Groupon charges businesses 50% of the voucher price!). I obliged as I understand what it is like to own a business and have friends that own small businesses. She DID mention there may be a slight up charge if I have a lot of hair or very long hair but was very vague with the exact costs.

When I got to the salon today, I sat down and she says the up charge would be either $20 or $40 yet could not give me a definitive answer as to which one despite a) looking at my hair in detail / feeling it and brushing it so she obviously knows the thickness and length and b) my asking repeatedly. First red flag there--an experienced stylist SHOULD be able to eyeball approximately how much color is needed if they see your hair in person. 1 tube extra or 2 tubes extra is a wide range and you should be able to narrow it down to approx. 1 tube or approx. 1.5-1.75 (aka 2 tubes). Also, it just seemed shady to me to begin with considering that in my 10+ years of getting my hair colored and highlighted at various salons in NYC, using Groupon deals the majority of the time, I have never once had to deal with an up charge and my hair was longer/thicker before I moved here (I had it layered to reduce the thickness and cut shorter a few months back).

I mentioned that if it was $40 extra, it would not be worth it for me to take a risk on their services since it is my first time. Yes, I don't mind paying for quality but how do I know its quality if I've never tried it and everyone's hair is different? While she/they may be great at caucasian hair, they could totally butcher Asian hair (this has happened to me countless times before).

Since I am taking a risk and looking for a new go-to salon now that I've relocated here, I noted I am willing to pay the extra $20 but not $40 as that would make the total more than what I would pay in NYC for a cut & color at my trusted stylists AND more than all the other local salons' REGULAR prices (I got quotes from 2 others with just as great/better reviews on Yelp) so in essence, I would not be getting any discount. Also, considering that I did not buy the Groupon per their request, they would be getting an extra $34.50 from me than they typically do from Groupon customers since they're not paying Groupon the 50% fee so if they were good business people and could do math, they would realize that they've more than recouped the ""extra costs."" My mother has owned a salon before so I know how much professional hair color costs and it sure as hell is nowhere near the $20 per tube they quoted, even if they use high end products.

All in all, this business is just run very poorly and perhaps Ellice is a good stylist but management is not welcoming to new clients apparently. There are plenty of salons who will appreciate your business and are looking to attract new clients in Vegas so I would go elsewhere. Its one thing if you're marketing yourself as a high end salon and charging high end prices but this is a neighborhood salon, not the most convenient location, not the most high end, and offering a so-called ""deal"" on Groupon to attract new clients yet adding extra charges when you show up so that the ""deal"" is no longer a ""deal""...just reminded me of my awful car buying experience and all the extra fees once they get you through the door!

At the end of everything, I did not get my hair done with them as it appears to be a business/salon that wants to nickel & dime their customers more than they want new clients. They were completely unwilling to budge on capping the up charge even when I stated I would be fine with $20 (about 29% of the $69 groupon) if they could just cap it at that.

2 stars instead of 1 for the fact that Ellice was friendly throughout the whole discussion/ordeal despite her manager / the owner's poor business development and customer service skills.

Lastly, as a seasoned Yelper--I would caution you all to be wary of businesses with many reviews from individuals with a) less than 10 reviews and b) no photo(s) of themselves as oftentimes, friends & family write biased reviews.
Output:
NEGATIVE