Sentiment analysis: Wanted to try this place out since I've heard a number of good things about it, assumed it was worth a try. Worst place I have ever been to! First off, the hostess forgot about us when we stood there for 20 mins. waiting and seated another couple before us as soon as they walked in. Our waitress was awful, she was more concerned with hanging out with her friends at the table next to us. We had to wait for over an hour for our food, and even the food was awful! Will seriously NEVER come back here again. WORST experience I've ever had at a restaurant!!!

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negative

Sentiment analysis: I have an INTENSE hatred for people telling me to pull around the drive thru and wait for my food to be ready. To me, this means, "move along loser, you're inconveniencing us; even though you paid us, and waited in line for everyone else, you need to get out of line, and go wait till we're not busy enough to bother bringing your (typically cold) food out to you. That said, when people tell me to do this (typically happens at this Burger King), I put the car in park and tell them politely that I'll wait. This freaks them out, and they practically insist I move because I'm holding everyone else up behind me. I'm not trying to be a dick; I don't order 30 burgers at the drive thru. They make the BK Big Fish sandwich fresh and it takes an extra 2 minutes (yes I timed it). They're just trying to keep their drive thru times down because they're monitored and penalized if they are too high. O.K... Rant out of the way, I have to say that when I go in, everyone is polite and helpful. The restaurant is always clean, and quiet. The food is ALWAYS fresh, and hot. You can order lunch early in the morning, and the soda is never flat. This is why the store gets 2 stars instead of 1. Honestly, I'd rate the in store experience a 4/5 and the drive thru experience a 1/5, because they are incapable of understanding drive thru orders without repeating them 2-4 times for each item, and you can FORGET about asking for details on items. Anything you ask about, they just add to your order without explanation, even though you may not want it. Add to it, the above issue, with the lack of give-a-damn for the drive thru customers, and we have a pretty "meh" store. Step up the drive thru customer service Burger King!

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negative

Sentiment analysis: So we went on opening weekend and we had a fairly large party of 8 of us so we knew there were be issues so I am going to try this place again in a month or so and hopefully they've worked out the kinks. There were some really good hits and a couple of really bad misses. First the good hits. The Brussels sprouts are awesome! While the pretzel bread was good the three sauces that came with it were the bomb! My only complaint was there was not enough of them in the little cups. My wife loved the crab dip and the mussels. The burgers were good but needed bacon. We were told after we had eaten that it could be added but no one mentioned it to us and it wasn't on the menu. The servers were very friendly and apologetic on some of the misses. The beer was good. Not great but not bad. I tried the Hefe and the Pale Ale. So the misses. And these were pretty big misses. I was the first person to get my plate and my fries were ice cold. Totally inedible! Between the time I got my plate and the last person on our table got his plate was more than 10 minutes. I was done with my meal completely by the time the last person started digging in. The Mac and Cheese, had no cheese on it at all. It was just bland noodles with what were supposed to be peas in it but I only saw maybe 2 peas. They should just take this off the menu!!! It was by the far the worst thing we ate! My other complaint is really kind of my own. The place seems to be a geared towards a seafood menu. Out of our entire party, only two people liked seafood. When I think beer, I think burgers and meat and manly food. When I think seafood I think wine. Maybe that is what the owner is looking to change, but with only just 3 or 4 things on the menu not seafood I think they are doing a disservice. Overall, there are a dozen other brewhouses in Phoenix that serve fantastic food and fantastic beer. I really hope North Mountain Brewing gets their act together, there is nothing on that side of town and it could use it! I will be back in a month or so to see if they can get things together. I think their hits outweigh their misses so go and enjoy a beer, just don't go with a large party. And stay away from the Mac and Cheese!

OPTIONS:
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negative