Problem: What would be an example of an positive review?

Answer: mmm.... I am so happy that I can't make it to Panne Bianco every day. If I could, I'd be spoiled and unable to eat relatively crappy sandwiches and salads. Must must try the fresh mozzarella (salad or sandwich form). Did I say... mmmmmm.........

Problem: What would be an example of an negative review?

Answer: Dining on one of those restaurant.com certs. THe Heartland Grill has a limited menu. I ordered mahi mahi . The menu said it was served with cous cous, but the waiter (who was adequate) came back from the kitchen with a report that they "don't have any tonight." He said I could have double green beans or mashed potatoes. I asked if perhaps I could have a baked potato ? "No, we have no baked potatoes," he noted. "How about fries?" I went with the fries. My left arm kept sticking to placemat, a kind of mesh through which some sticky substance had passed, but not been wiped. We were sourrounded by un-bused tables nearby - until I raised my iPod to shoot this photo. The wine list was limited and way overpriced. Wines that sell for about $8 a bottle retail were listed at $7-10 per glass (a 4 oz pour). (They did use good wine glasses, to their credit.) No bread was offered (though it was served (and unbused) on other tables. My wife had to ask for it and then it was served with a thin sliver of butter. The "Fresh Green Salad" was very fresh and good, My entree was hot if a bit overdone, the "salsa" topping was OK and the fries fairly greasy. In summary, unless you're confined to the hotel without a car, you'll want to avoid this place. There are dozens of better menus and tasty options - as well as lots of very good values -- about a mile away on State Street and the Capitol Square Area. The Heartland Grill is pricey dining with not much to recommend it. I have another certificate for this place that I likely will never use and certainly wouldn't wish on a friend..

Problem: What would be an example of an negative review?

Answer:
Called and made a reservation for the show for my best friend's bachelorette party. The woman I spoke to was very nice, and assured me that a limo would pick us up at our hotel and we would be getting a table with our package. I asked about upgrading when we got there, and she put me on hold, asked someone about it, came back and said she would make a note that we were interested, took down my name, number, location, etc. Fast forward to the night of: after waiting for the limo I finally called only to be informed that there is no show on Sundays, and this woman didn't know why I would have been given a reservation. I have a group of eight girls and one bachelorette standing at the curb of Mandalay Bay and I'm horrified. Not only had I been basically lied to, the women on the other end could not have cared less, did not offer to try and make the situation better (offering to bring us to the strip club anyway, etc). So I can't review the show, but what I CAN say is that these people do not have their stuff together and suck at customer service- beware if you're planning a party and have people depending on you!!