TASK DEFINITION: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
PROBLEM: If you are ever going to visit Chicago and need a place to stay I recommend this hotel. This hotel made my stay in Chicago one that I will always remember. The rooms were very big and luxurious, everybody was friendly and showed a fabulous display of customer service. The room service always got there when they said it would and it was nice because it was 24 hours so I could get anything whenever I wanted. The price of this hotel for my stay was unbeatable especially because I got great service and I saved a lot compared to the rates of other hotels in the area and their two restaurants were exquisite. If you are ever going to be in the Chicago area and need a hotel to stay in I recommend this hotel!

SOLUTION: positive

PROBLEM: When I was asked to stay at the Swissotel in Chicago, I immediately went to their website to check them out. What I found there was decent, nothing really stood out. It wasn't until I actually went there that my eyes were opened. The amazing customer service I received there was exceptional. Every whim and detail I asked for they helped me perfectly. The room was neatly fixed when I arrived and was cleaned every day. When I asked about more towels, the maids were happy to help me out. If I were ever to be in that area again, I know exactly where I'm staying, the Swissotel.

SOLUTION: positive

PROBLEM: Beautiful views and awesome service! My husband and I stayed at the Swissotel in Chicago while meeting up with some old friends from college. We have been to Chicago a few times but never stayed at this hotel before. First off the architecture and feel of the hotel is just amazing. So beautiful! The views from our corner suite was breathtaking and the accomodations were flawless. The fact that we could have an apartment like setting rather than a cold hotel room made all the difference. From the big tub in the bath to the entertainment system and work area, everything is in place to make your stay like being at home but with an awesome view of the Chicago Skyline. We took advantage of the Executive Club for desserts and breakfast and had dinner one night at the Palm restaurant. Delicious food! We will definitely stay at the Swissotel the next time we visit Chicago.

SOLUTION:
positive