What is the sentiment of the following review?
I was unfortunate enough to stay at the Planet Hollywood Hotel/Casino in Las Vegas. When making the reservation I was looking forward to the opportunity to try out one of the few hotels of Harrahs I have not stayed at yet, as my family and I regularly stay at Caesars, Flamingo, Ballys and Harrahs in both Vegas and Laughlin. In addition, I know Planet Hollywood has a reputation for catering to a younger crowd. Upon arrival, we were forced to drive around the poorly designed parking structure for over 10 minutes trying to find a spot - unacceptable for the hotel, casino and shopping experience the Planet Hollywood claims to be. Once parked, we made the 15 minute, very confusing, trek with our luggage to hotel check-in. Not only were there very few signs directing us on how to get to hotel check-in from the parking structure, we were faced with 2-3 uneducated employees who each pointed us in a different direction. One employee simply responded "who knows I have only worked here a week". Once arriving at hotel check-in, we were told we would be upgraded to a "strip view" room with a view of the Bellagio fountains, needless to say we were ecstatic as it was both mine and my boyfriends first stay at this hotel. This excitement was short lived, upon arriving to the room we found the furniture covered in what looked to be body fluid stains, poorly patched up holes in the bathroom doors, a dirty sink and tub, chipped & damaged furniture, a television without a working remote, a noisey toilet that kept running our ENTIRE stay, etc. I really could go on and on. In addition to all these, we were disappointed to learn our "Strip View" was out of a dirty window smaller than our television screen. I feel sorry for your guests who actually pay for this upgrade expecting a "view". We put all this past us and went down to the Miracle Mile shops for some shopping, dinner and drinks. Again, we were presented with uneducated staff who couldn't tell us where Fat Tuesdays, Victoria's Secret, or if there was a Bath and Body Works located in the mall - we were simply told "I don't know, go find a map". The only person who was of any assistance to us was one of the non-english speaking janitors who my boyfriend was able to communicate with in spanish and could properly direct us to Fat Tuesdays. Upon arriving back to our room around 6am, we were kept awake by what sounded like trucks driving over our room, we then realized that the monorail drives behind Planet Hollywood and what I am to assume to be directly above or behind our room. In addition to this, we were disgusted by the ill fitting sheet on our king size bed, which left a large piece of mattress uncovered at the foot of our bed, because of this we were forced to sleep with on top of the sheets without covers. We finally gave up and joined my family who were smart enough to stay at the South Point Hotel. We spent most of our day there getting some rest and real relaxation. We went back to our room at Planet Hollywood around 4pm on Saturday to again hear the non-stop monorail. We went downstairs to give shopping and dinner in the miracle mile shops another try. We went to the Cabo Wabo restaurant and received some of the WORST service I have ever experienced. Both my boyfriend and I have worked in restaurants while going through college, both of us being Corporate Trainers for well known, national restaurant chains - the service we received was UNACCEPTABLE. We had to ask for my drink 3 times because our server kept forgetting it, my boyfriend's food came out covered in cheese even though we requested it without (as he is lactose intolerant, which we told the server) and when we asked one of the hostesses where we could find the "rain show" she responded "I don't know I don't work in the mall" which was confusing to us as Cabo Wabo is listed as being located in the Miracle Mile shops. We gave up and went back to the room around 11pm and forced ourselves to sleep through the noise of the running toilet and monorail. We awoke at 8am the next morning almost immoble from the completely worn in bed. I travel quite a bit for work and have NEVER woken up in so much pain from a mattress. I am extremely disappointed in the Planet Hollywood and the Harrah's Corporation for allowing an experience like this. I have had great experiences in the past with your other hotels but am at the point where I don't feel I could ever stay at another Harrah's resort. I spent $250 on a room that I could barely spend any time in. I will NEVER stay at the Planet Hollywood again and most likely will NEVER stay at another Harrah's Corp hotel again. For an industry based on customer service and a great customer experience the Harrah's Corporation has failed! Like I state in my subject I am very disappointed and upset I spent my hard earned money on such a terrible experience.
negative