Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

[Q]: Thanks Sheraton Towers for the invite to enjoy your indoor pool while a guest at your hotel recently. I did not know that the skyline of Chicago could be so beautiful or an afternoon at the pool so enjoyable. I'll be back soon and look forward to a seeing Chicago again.

[A]: positive

[Q]: I arrived and my friends were already there and visiting a nearby art gallery. They put my name on the reservation and told me to get a key from the front desk when I arrived. The front desk staff gave me the key to my room and I put my stuff away and went to meet the group. We returned late that night and I soon realized the room that my friends were in was not the room that I placed my stuff in that afternoon. We went to speak with the front desk. We were met with "We can't do anything about that right now due to the hour. We will not disrupt the guest staying in the room you say you left your stuff in." Unacceptable!!! My $1500 laptop and all of the things I brought with me were in that room! Not my mistake! FINALLY, after arguing with the head of security for about 30 minutes, they knocked on the door of the room I had left my belongings in and a lady answered. She was upset and stated she had security take the items from her room in the afternoon. All of my belongings were recovered in the security room; however, all of this hullabaloo could have been avoided had they communicated about the situation! Terrible, terrible customer service. They sent up an apology letter, champagne, and chocolate covered strawberries to the room. Although I was appreciative of the gesture, it still does not excuse the fact that they argued and continued to say "We can't do anything about it."

[A]: negative

[Q]: Just returned from a one night stay at the Knickerbocker, and I will not return. It came nowhere near being worth the price I paid. Hotel Burnham is twice the hotel at half the price! The bathroom was unbelieveably small and smelled terribly. We had to call the front desk twice before towels that we requested were delivered (which frankly may as well have been paper towels, nothing plush about them at all). We didn't have enough pillows and when we requested an extra it was never delivered. Room service cart was left outside our door all night. All in all, it was a very disappointing stay. The only redeeming quality of this hotel seems to be its location. And for me, it's just not worth it.

[A]:
negative