Given an Amazon review, indicate whether it is a 'Positive Review' or 'Negative Review'.

I bought a Kindle Paperwhite on 11/27/14 and received it on 11/30/14. It was slow slow you could see the letters forming with each page change. A replacement was sent 12/1/14. Around 1/1/15 the screen started turning blue so I called and was told they would replace it again. I received it and it's \"refurbished\". No one told me I would be getting a refurb, and I don't know what they do to refurbish it other than wipe it off but the firmware was two versions old. I don't even know if it was the newer model with more memory. I called Kindle support and after being transferred twice was told I couldn't have a new one because the return period was over, except the return period for items bought in November & December 2014 is end of January 2015. So I said I'll just return it all the one being replaced, the refurb replacement and the case. They said they would process it and send a confirmation email with a return shipping label. I had to call back ask for it since it did not arrive promptly, and when it did, they did not include the refund for the case. My wife and I have been good customers for Kindle. Between us we have four Kindles, not including the Paperwhites. At this point I am completely dissatisfied with Amazon's handling of this and frankly, pretty disgusted with the whole process. And before people start whining this isn't a review of the product, it is. Having to replace two of them in a five week period says a lot about the product. I'm going back to my Kindle 5. Its screen looks better than the Paperwhite (which I bought for the touch screen) anyway. PS My wife picked up a Kindle 7th Generation today, and unless you absolutely need the Paperwhite's lighting, the cheaper one has a better looking screen and text.
Negative Review