Is the following review positive or negative?

I don't know how there's so many good reviews. Maybe they just offered a discount for a good yelp review, I've seen a lot of salons do that. I arrived 10min early for my appointment to be polite, I know that walk-ins welcome too though. I probably stood at the reception desk for 5 minutes straight. No one greeted me or asked if I needed help but everyone did look at me; the girl I found out later to be the receptionist finally stopped talking to the nail tech and said, "Yes? What do you want?" I told her I was there for my appointment and it was my first pedi ever, which I actually called earlier that day to confirm again, and she then asked if I had an appointment. After some silence she told me to pick out a color, I actually thought there'd be more color choices, it was mostly pink and red, so I did and came back, then she told me to sit down, looking at me like I had 2 heads and I was totally stupid. Finally I waited 10 more min and got seated with Richie. He seemed distracted the whole time, I think looking at the owner or head woman, he even dropped the nail polish while mean muggin' her and she wasn't even looking. It seemed to have a catty, selfish, vibe, I gathered they were arguing about money and the receptionist was trying to overcharge and had to be scolded. Then I was told move down while I was drying even though there was only 1 person at the opposite end because a family came in, and they didn't even all have pedi appointments, they actually said that in front of the techs, not surprised they wouldn't pay attention though. I saw my same tub kind of splashed with what I thought was alcohol, but not wiped at the bottom or at all and filled up with the blue flake stuff. I really hoped I wouldn't get an infection after I saw that. When I was drying Richie gave my coupon to the receptionist and when I paid and asked for it back she said she never got it, even THOUGH she explained I got a discount. Then she went back to Richie and came back and gave it to me so I could use the other coupons on the flyer. Like you don't want me to come back or get $2 off? OK? Also, cash only tips. There was a weird scuff left on my nail that's not natural and some polish left on my skin, but I thought it was pretty. I would only recommend to go if it's a surprise gift or you have a coupon and really really really need it. I didn't get the point of the basic spa pedi, basically it looks like what any girl could go with a small tub soak, scrubbing pad/stone, and nice polish. It didn't look or feel different, just glossier because of the bottom and top coat used. Decor: 3/5 Staff: 2/5 Clean: 3/5 Wait: 1/5 Pedi: 3/5 Polish Staying Power: 4/5
negative