Is the following review positive or negative?

All is well as long as your pet is healthy and you limit your contacts with them only to regular visits for such things as vaccines and the sorts. The moment your pet will actually need them, you can forget about it -they won't help, won't try. Very bad experience with them, they wouldn't see our cat when she started limping one morning, we had to find another veterinarian to see her on short notice. The doctor there is quite snouty, would not shy from talking down to you: I'm actually an MD, she would talk to me as if I was retarded, just because I have an accent. Would also push their preferred brands of whatever product for half of the length of time allotted to your pet's consult, to the point of making you think you're watching a telemarketer talk. Don't limit yourself to them, even if you live in Shadyside and they seem the closest option: there are plenty of other vet places in the city that at least make you feel like they care and are not there just for your money! By the way: Thank you so much "Cat clinic and Hospital" on Liberty Avenue for your help when we needed it!
negative