Problem: Write a negative yelp review.
A: I used to absolutely love them (the management company) until yesterday and today. I had been a loyal tenant whom paid on time every month until it was sold to someone else suddenly overnight. I was very happy to find that they were building another complex right down the street and I jumped at the opportunity to be with you guys again. You can imagine my distaste when I found out that they were trying to charge a security deposit when I previously lived with them that was not charged before. I was told that it is required by the company to charge this because of something on my credit report. The same thing was on my credit report when they approved me last year and going by the fact that I have an excellent payment history with them, and all the other places I lived, the same thing should have been honored. I decided to cancel even though I can afford the security deposit but on principle alone I did not appreciate this. I was then told by the manager that the holding fee would not be returned in which I loudly expressed my displeasure. It says nowhere on the paperwork that it was nonrefundable. Before cancelling I checked with one of the leasing agents and she told me that at any time my holding fee would be returned and it would only take a few minutes to do this being that I used a credit card to process the holding fee. I am now waiting for a regional manager to get back to me and hopefully it wont be all day. They have shocked and disappointed one of their most loyal and a valuable customer and I will be changing my story of how great they are to everyone that I have told so far. I can not believe that my vision of how awesome they were has now been tarnished by this horrible experience. If this is the way you treat your customers now we can all do without it. To be fair I will point out that the place I rented from them was beautiful...I even upgraded. The new place..Dwell is exceptional and I was really looking forward to being there, the staff had always been nice. It is an extreme shock to me that they are behaving this way now.

Problem: Write a negative yelp review.
A: I used to like eating here, service was ok but food was great!. Now service is bad and food sucks!

Problem: Write a negative yelp review.
A:
UPDATE: I want to note that the owner, Dennis, who posted his comment on my review, was genuinely concerned enough about my less than stellar experience to message me and offer me a complimentary pizza. I thanked him for the follow up, but I declined. I don't want a free pizza. I didn't pop in once, catch them on a bad day, then crucify them with a knee-jerk review. I had been there several times on various days and at various times before I came to my conclusion and wrote a review. And my commentary speaks more to the entire concept than to the specific shortcoming of this particular chain or location. Other locations don't do it any better or worse...to their credit, I guess? I don't want a free pizza. It won't change my mind. I am not an unhappy customer-I just didn't like the food. It happens. I stand by with "Meh, I've experienced better" Because I have. But props to Dennis for understanding that you can't make everyone happy, but you should at least try. Real class act. No matter what #1 Zagat, now part of the Google monolith, says. Cause based on sales, Pizza Hut is #1, and you literally couldn't PAY ME enough to eat that...expletive deleted.