[Q]: Read the below conversation. M: Good afternoon, madam. I'm doing some market research and I'm hoping you might have a few minutes to answer some questions. W: Okay, sure. M: Great, thank you very much. First of all, do you own a personal computer? W: Of course! Doesn't everyone? M: How long have you owned it? W: I bought this particular computer last year. But I got my first PC in 1995. M: I see. And what do you primarily use your computer for? W: Well, I use it to send e-mails a lot, and... um, I have a teach-yourself French program. And I shop online pretty often. M: Mmm. Any other uses? W: Keeping track of my bank account, and there are a couple of computer games I enjoy. M: Now you've mentioned e-mail and online shopping. Do you use the Internet for any other purposes? W: Not really. I haven't got around to explore it too much. What would the listener say?
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[A]: M: Okay, thanks. Sorry to have given you so much trouble. Thanks again.

[Q]: Read the below conversation. W: May I help you? M: Yes, please. I'd like to open a new account. W: Yes, I'd be happy to help you. What kind of accounts would you like to open? M: Well, I am not sure. What kind of accounts can I open here? W: Usually we offer current account and fixed account for individuals. M: Could you tell me the differences between them? W: Of course I will. If you open a fixed account, the interest rate is higher. M: Then how about the current account? W: You may withdraw the money at any time and you just need to present your bank card and a withdraw slip. M: I would rather open a current account. W: OK, please fill in this application form. M: Here is the filled out application form. Is everything all fight? W: Yes, quite all right. But you have to deposit some money at the same time you open the account. M: Fine. Here are one hundred pounds. W: Please show your passport. M: Here you are. W: Good. Please sign here. OK, everything is done. Here is your receipt and passport. I'll mail you the bank card in a week. M: Thank you very much. What would the listener say?
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[A]: W: It's my pleasure.

[Q]: Read the below conversation. W: Excuse me, are you going to buy that book? M: Well, I need it for a class but it's awfully expensive. W: Oh, we must be in the same class. Introduction to British Literature? M: Yes, that's the one. Were you there yesterday for the first class? W: I sure was. Professor Robert really seems to know his subject. M: Yes, I took his Shakespeare course last semester and it was very good. He likes listening to his students. W: That's a relief. I'm a biology major and I was a little uncertain about taking an English course. M: I'm an English major and this is a required course. But now I'm in trouble because I'm not sure I can afford this book. W: Hey, I've got an idea. Why don't we split the cost and share the book? M: Sounds great. Do you live on campus? W: Yeah, I live on the 10th floor of Butler Hall. M: Perfect. I live on the 3rd floor of Butler. We should have no trouble sharing the book. I can bring it up to your room right after I wrap up the assignment. What would the listener say?
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[A]: W: It's a deal.

[Q]: Read the below conversation. W: You know I've often wondered why people laugh at the picture of a big belly businessman slipping on a banana skin and falling on his bottom. We are to feel sorry for them. M: Actually, Laura, I think we laugh because we are glad it didn't happen to us. But of course there is also a kind of humorous satisfaction in seeing somebody self-important making a fool of themselves. W: Yes, and there are a lot of jokes about people who are too fat or physically handicapped, you know, deaf, or short-sighted things like that. After all, it's not really funny to be like that. M: Oh, I think that's because we're embarrassed. We don't know how to cope with the situation. Perhaps we are even a bit frightened we may get like that, so we laugh. M: What about the custard pie routine? W: What do you mean 'custard pie routine'? M: You know, all those old films where someone gets so outraged with his boss, He picks up a custard pie and plasters it all over the other person's face. W: That never makes me laugh much, because you can guess what's going to happen. But a lot of people still find it laughable. It must because of the sort of the thing we'd all love to do once in a while and never quiet have the courage to. M: I had an old aunt who used to throw cups of tea at people when she was particularly irritated. She said it relieved her feelings. W: It must have come a bit expensive. What would the listener say?
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[A]:
M: Not really. She took care never to throw her best china.