It took us over an hour to get a rental car because there were only three employees working the desk on a Friday evening. Isn't that supposed to be one of the busiest travel times? Instead of apologizing, the manager said, "you don't complain when you have to wait at the airport check-in, do you?" As far as I know, those are two completely different industries and Hertz is in the business of customer service. Had we not prepaid, we would have gone to another company. You cannot do that with airlines...they have monopolies on different routes. Idiot, I tell you. Anyway, once we get assigned a car, we go down to the garage and the car is not there. Finally, we got someone in the Gold Club area to help us and we ended up with a nice upgrade. I would have rather had the Kia and an hour of my life back!
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A.