Part 1. Definition
You are provided with a user review of a restaurant. Your task is to classify the given review into two categories: 1) positive, and 2) negative based on its content.
Part 2. Example
Apparently Prides Osteria had a rough summer as evidenced by the almost empty dining room at 6:30 on a Friday night. However new blood in the kitchen seems to have revitalized the food from other customers recent visits. Waitstaff was warm but unobtrusive. By 8 pm or so when we left the bar was full and the dining room was much more lively than it had been. Perhaps Beverly residents prefer a later seating. After reading the mixed reviews of late I was a little tentative over our choice but luckily there was nothing to worry about in the food department. We started with the fried dough, burrata and prosciutto which were all lovely. Then although they don't offer half portions of pasta we each ordered the entree size and split them. We chose the tagliatelle bolognese and a four cheese filled pasta in a creamy sauce with bacon, asparagus and grana frita. Both were very good. We split a secondi which was the special Berkshire pork secreto, which was described as a pork skirt steak with garlic potato puree and romanesco broccoli (incorrectly described as a romanesco sauce). Some tables received bread before the meal but for some reason we did not. Management also seems capable for when the tenants in the apartment above began playing basketball she intervened and also comped the tables a dessert. We ordered the apple dumpling with gelato and it was also quite tasty. Portions are not huge which I particularly like because I prefer to order courses. If you are someone who orders just a meal you may leave hungry depending on you appetite. Dining room was mostly younger crowd while the bar was definitely the over 40 set. Would recommend that the naysayers return to see the improvement although I personally don't know the former glory to be able to compare. Easy access to downtown Salem without the crowds on this month of October.
Answer: positive
Explanation: Although the reviewer cites a few concerns, the overall tone of the review aligns more towards towards the positive side. Some of the key terms like 'revitalization','all lovely', 'luckily there was nothing to worry about', 'very good', etc. suggests that the reviewer was satisfied with the restaurant
Part 3. Exercise
This was by far the worst timeshare experience! HORRIBLE customer service, we actually had some employees snap at us! We got snapped at by front desk because our plane was late so he wasnt sure if we could get booked into the room that we already paid for. Then scolded by the woman finishing up our reservation the next day. The dryer didnt work. I complained & was told that it just doesnt work well.... after 2.5hrs our clothes were still wet! My fridge broke, they came & turned the setting to 'coldest' & called it fixed! It BROKE, settings cease to be relevant. They didnt come back to repair or replace itn just let me wait. W had to have security let us into our room 1-3 times per day. Security snapped at us & insisted that we put it next to our phone which we did not. Nobody smiles, it must suck to work there? Waiting for security & maintenance & having damp clothes laying across everything to dry, then having to repack, move to a different condo then unpack AGAIN wasted a full day of our trip. One employee (Ana Delis) cut me off & went off on me when I told her the problems with my condo. She basically told me to tell it to someone else, she isnt responsible for our condo problems but MUCH MUCH MUCH MUCH RUDER!! This has been an absolute nightmare. Id never own after knowing what kind of rude people they hire. Seriously... stay away from Westgate lakes orlando... the worst! I actually was in tears during our vacation because of Westgate employees & the condo.
Answer:
negative