Given an Amazon review, indicate whether it is a 'Positive Review' or 'Negative Review'.

Let me give you an example: I was very surprised at the high quality of the stitching, the sturdiness of the handles and the padding for my laptop. The price is amazingly low and the look is very good. I am quite happy with this purchase. It fit my MacBook Pro perfectly, with a little bit of room to spare.
The answer to this example can be: Positive Review
Here is why: This rating is correct based on this review provided by the user as they liked the product very much and they were surprised that product is so good.

OK. solve this:
I just purchased this item today and have been on the phone with ATI for an hour. The picture keeps skipping and the sound and picture are not in sync. I have one of the latest IBM laptops with all the features needed for this tuner to work. The customer service, after attempting a couple of things (in vain), deceided to put the blame on me and just hung up. This is a horrible product and an unprofessional company. I am taking this tuner back today. <br />
Answer:
Negative Review