What is the sentiment of the following review?
We had to wait 10-15 minutes to be seated when seats seemed plentiful we were provided an excellent table though. Server strongly suggested we have a BLT or hamburger which we were not interested in and ordered steaks as we wished along with a Cadillac margarita but received a standard version. Now the real issue was two- fold the server obviously lost track of our order as our plates were cleared after our salad and table crumbed and then a host/manager came over and asked how was everything and we let him know we had not even eaten yet as it seems our table was mixed up with the one next to us, perhaps? Waiter never came by and checked on us and offered no apology when we informed him we never received our lunch as he also was asking if we wanted dessert as well. We finally received our meals and although ordered medium rare for both we both received raw, very raw and pretty poor quality steaks. I sent mine back but my wife was going to deal with hers until she decided she could no longer so she just left it. Got a re-fire,again with no apology. I do not like to complain but I felt I had to look for a manager and after seeking one out because our waiter was missing of course we in the end did receive a visit from Sharon who was very helpful and understanding and we were able to show her the raw steak which she agreed was raw. Sharon was outstanding and apologetic and took care of the check as well as offering up dessert (Creme Brulee which was excellent) She did ask that we go through her for a reservation next time we are in town and she assured good results. With that said after this experience and the quality of the steak I just can't see going here for dinner and expecting high quality food or service so we will most likely pass. This was an extremely dissatisfying experience and surely the most disappointing one in a high end type place. The lunch took about an hour and 40 minutes filled with errors. 20th anniversary lunch what a mess.
negative