Worst customer service and pushy commissions based employees anywhere I have ever seen! Terry, is the absolute worst. Beware of this guy! Had a exchange with him where I was forced to file charges with the Salt River Police Department against him. He was cursing and threatening myself and other customers in a manner unacceptable by any standards. His boss Rich, stated to me that this individual (Terry) would be terminated/fired for his unacceptable and unprofessional behavior. He is still working at AZ car wash!! Rich (the mgr.) was also very unprofessional and will say anything to the customer to try to salvage their business. Do not trust anything said by Rich. He is full of it. The employee Terry is a felon with a long criminal record. Do not hesitate to call the police if you are confronted by either of these 2 individuals. Both the Scottsdale Police and Salt River police know this carwash well. Once I filed charges, the police officer told me that a large number of complaints constantly comes in by customers who were threatened by employees at this car wash....they are there all the time. I strongly recommend you do not pay any money upfront to this car wash. When I requested a refund on a detailing (due to threats I received from Terry), they informed me that their carwash cannot process refunds to customers. Really!! I immediately proceeded to my bank and filed a fraud claim against this establishment. Your car will take forever to be cleaned and the cleaning is only marginal at best. Their employees are overworked and the attitude of this facilities management as well as an extremely poor attitude by the cashier (Gordo) led me to cancel all future work at AZ Car Wash at the Scottsdale pavilion location. Even after securing an agreement on the cost to clean and detailed my cars, this carwash continued to ask for additional monies whatever my car came in for a wash. Beware of this facility!! Read the other reviews on this and other sites......this is the worse carwash in Phoenix!!!
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(A). negative
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(A).