Problem: Mandalay Bay is becoming a shell of its former self. It's supposed to be one of the higher-end hotel on the Strip, but this was my second stay there in a few months, and wow...not good. I will say a lot of this wasn't addressed because I was there only for a night, but had I stayed longer, I would have taken housekeeping and management to task over what I found lacking. However, that shouldn't deter from the fact that these were problems that weren't addressed before I checked into the room. At check-in, though the gal was efficient, rude and cold much? Barely looking up from the computer, she barely exuded the "welcome" Mandalay Bay prides itself on. Getting to the room, and wow, I was kinda disgusted. Housekeeping is apparently not a priority for the hotel anymore. Why are there rust stains around the fixtures? Why were the bulbs flickering on and off like they were about to die and not replaced immediately? Why were there stray hairs from the previous guests in the sink and shower? The best part? The water didn't drain in the shower. Gross. I checked out the next morning, a long line of people waiting to check out. Despite the fact that the line was growing, the number of people at the front desk didn't change. So then, my turn. I was not asked how my stay was, how my room was and if I was satisfied - which I found weird, considering every 3-star plus hotel front desk staff ask. Sure, he might have been harried because of the number of people trying to check out, but how is that my fault? I had to tell him the problems I encountered in my room. His response? "Oh, thanks for letting me know." Not even an apology on behalf of the hotel. Definitely not what I expect when staying at a high-end hotel. Believe me, I didn't expect free night or a discount or anything, I did however, expect (at a minimum) "I'm so sorry about that. I hope you'll come visit us again soon and experience something better." But, no. What's funny is that I got a survey a few days later asking about my experience. I debated filling it out, since I know they're rarely looked at and only want to highlight the positive things said about their properties. So, instead, decided to vent about it here. Needless to say, there are plenty of other high-end hotels along the Strip, and I will most likely stay there from now on unless forced to stay at Mandalay. Also, as the head hotel coordinator for various trade shows and events for work? Mandalay Bay won't be on my list.
How would this review be described?
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A: negative

Problem: This place is a run-down, neglected DUMP. Staff was not friendly at all, and my room smells like raw sewage, but I don't want to wait another HOUR in the check-in line.
How would this review be described?
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A: negative

Problem: This buffet needs to be updated. I have been going to Main Street Hotel and Casino for about 15 years. The only thing I really love about the place is the microbrews. I went to the buffet last night and it was $12.99 with your players card. The line was long. Took about 20 minutes to get seated. The food is basically the same stuff they have been serving for the last 15 years I have been going there. Everything is average at best. The food is very fatty and not the choicest cuts of meat. I spent more time waiting in line to eat than I actually did eating. The service sucked. I got one drink (and it was completely full of ice) and no refills. Step up the quality of food Main Street. I am no longer eating there again!
How would this review be described?
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A: negative

Problem: Kinda like this place..... No cuss, no problems.... Free to play pool ! Wooooo hoooo!!!! Selection of beer but not wine.... Hope they will start to serve champagne , then I would come more often!
How would this review be described?
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A:
positive