*Question*
I'm taking a test and have to guess the right answer to the question after the article. Article: The airline lost your baggage. The hotel laundry ruined your favorite shirt. The taxi driver overcharged you. When you're abroad, sometimes things go wrong. Now you can do something about it! Use these tips when you want to express an effective complaint in English. No matter how unfair the situation, it's best to phrase your complaint politely. In English, you'll sound more polite if you use indirect language. Here are some examples: "I'm sorry to bother you..." Starting a complaint like this puts the listener who may have heard many complaints that day at ease. Use this phrase if the situation isn't that serious. For example, "I'm sorry to bother you, but I wanted a baked potato, not fries." "Can you help me with this?" Everyone would much rather be asked to do something than told! So try phrasing your complaint as a request for help: "Can you help me with this? My shirt came back from the laundry without buttons." "I'm afraid there may be a misunderstanding." This is a polite way of saying, "Your information is wrong. Please fix it now." You'll most likely use this phrase if you made reservations for a flight, hotel or restaurant, and when you arrive, it's not what you expected. For example, "I'm afraid there may be a misunderstanding. I requested a non-smoking room." "I understand it's not your fault..." Often when you make a complaint, you deal with a person who was not directly responsible for the problem. But the problem isn't your fault, either! This phrase is helpful when you need swift action. Tell the person you're dealing with you understand they're not at fault and then directly state the problem: "I understand it's not your fault, but the airline promised they would deliver my baggage yesterday." "Excuse me, but I understood that..." Using this phrase lets the person know you're well-informed and are suspicious they might be trying to take advantage of you. Don't say, "Hey! You're trying to cheat me!" Instead, start indirectly by stating what you know to be true: "I understood that the taxi... Question: What's the purpose of this passage? Options: A: To give an introduction of life abroad. B: To give suggestions on how to learn English. C: To offer advice on giving complaints in English. D: To offer guides to those who travel around the world.
**Answer**
C

*Question*
I'm taking a test and have to guess the right answer to the question after the article. Article: Redwood trees are the tallest plants on the earth,reaching heights of up to 100 meters.They are also known for their longevity,typically 500 to 1000 years,but sometimes more than 2000 years.A hundred million years ago,in the age of dinosaurs,redwoods were common in the forests of a much more moist and tropical North America.As the climate became drier and colder,they declined to a narrow strip along the Pacific coast of Northern Califomia. The trunk of redwood trees is very strong and usually forms a single straight column.It is covered with a soft bark.This bark can be pretty thick,well over two feet in the more mature trees.It gives the older trees a certain kind of protection from insects,but the main benefit is that it keeps the center of the tree harmless from moderate forest fires because of its thickness.This fire resistant quality explains why the giant redwood grows to live that long.While most other types of trees are destroyed by forest fires,the giant redwood actually prospers because of them. Moderate fires will clear the ground of competing plant life,and the rising heat dries and opens the ripe fruit of the redwood,releasing many thousands of seeds onto the ground below. New trees are often produced from shoots,little baby trees,which form at the base of the trunk.These shoots grow slowly,fed by the root system of the "mother'' tree.When the main tree dies,the shoots are then free to grow as full trees,forming a "fairy ring" of trees around the original tree.These trees,in turn,may give rise to more shoots,and the cycle continues. Question: How does a "fairy ring'' form according to the passage? Options: A: By killing an old tree. B: By connecting root systems. C: By inserting holes into old trees. D: By surrounding a mature tree.
**Answer**
D

*Question*
I'm taking a test and have to guess the right answer to the question after the article. Article: Dearest Clare, As I write this, I am sitting at my desk in the back bedroom looking out at your studio across the backyard full of blue evening snow, everything is smooth and crusty with ice, and it is very still. It's one of those winter evenings when the coldness of every single thing seems to slow down time, like the narrow center of an hourglass which time itself flows through, but slowly, slowly. I had a sudden urge, tonight, here in the house by myself to write you a letter. I suddenly wanted to leave something, for after. I think that time is short, now. I feel as though all my reserves, of energy, of pleasure, of duration, are thin, small. I don't feel capable of continuing very much longer. I know you know. If you are reading this, I am probably dead. But you know: you know that if I could have stayed, if I could have gone on, that I would have seized every second: whatever it was, this death, you know that it came and took me, like a child carried away by goblins . Clare, I want to tell you, again, I love you. But I hate to think of you waiting. I know that you have been waiting for me all your life, always uncertain of how long this patch of waiting would be. Ten minutes, ten days. A month. What an uncertain husband I have been, Clare, like a sailor. Please, Clare. When I am dead, stop waiting and be free. Of me--put me deep inside you and then go out in the world and live. Love the world and yourself in it, move through it as though the world is your natural element. After my mom died she ate my father up completely. She would have hated it. Every minute of his life since then has been marked by her absence, every action has lacked dimension because she is not there to measure against. And when I was young I didn't understand, but now, I know, how absence can be present. If I had to live on without you I know I could not do it. But I hope, I have this vision of you walking, with your shining hair in the sun. I have not seen this with my eyes, but only with my imagination, that makes pictures,... Question: By describing what he found in Kendrick's waiting room, Henry intended to tell Clare that _ . Options: A: he hoped she would wait for him forever B: his health was worsening step by step C: she should stop waiting and be free to live D: she would be more beautiful when she was old
**Answer**
C