How might one describe the sentiment of this review?
Don't even bother... Go to the other Las Vegas location! We went yesterday to get a pair of boots at this location. We were told by a family member that they were having a sale that day only (They had been to the other sheplers location)in which they would give you a coupon if you didn't have one or honor the sale (because they had just done so earlier that day). Once there we were rudely told that yes they were having a sale but would not give us a coupon or honor the sale if we did not have one. We decided to buy the boots anyways. The staff was rude, on helpful, and acted like they could care less that you were even in the store. They threw the boots in a tacky plastic shopping bag. We asked of we could get a box because the boots were a gift in which we were told "we don't keep the boxes, we throw them away." I'm sorry, but when you are paying $60 for boots (kids) you would think you would get a box. They said they might have some but couldn't gaurenree that it would be the box they came in. They did give us a box and then in a very "snarky" goodbye said "have a nice day....mam"! Like I said, go to the other location. This one has horrible customer service. Out of three workers, not one of them was even remotely nice or helpful in fact they were down right nasty. Iwe will be making a formal complaint to the company, because if you ask me all three should be fired.
negative