Choose your answer: is the following review positive or negative?

I gave this place a lot of business. But when they messed up on 2 brand new shirts i asked to get shortened. They messed up and now. I've been going back and fourth over a month just trying to get paid for my shirts. The owner is trying to do unessisary things. I would never tell people to go here. They wont insure your items

Pick from: [-] negative; [-] positive;
negative