Problem: What would be an example of an positive review?

Answer: Delicious everythinng. Best tamales and black bean burritos. Shark taco is better than expeced. Margaritas were too sweet though.

Problem: What would be an example of an negative review?

Answer: I hate to start my first review like this, but I just had an awful experience at this Westin hotel. I travel exclusively at Starwood hotels, spending most of my time on the road, and this is the worst Westin I have ever stayed at. The attention to detail that the staff of the hotel presented leads me to believe that this wasn't just a one off bad experience, but is typical of the way this hotel is run. Just a few highlights: 1) They lost our reservations and we had to wait thirty minutes to get a room. They admitted having messed up but didn't provide any decent compensation. They offered us two free spa treatments even though we had a group of ten people and a block of ten rooms. 2) The iron was broken. They did bring up a new one, but it took a day. 3) I had same day laundry service that wasn't delivered on time. I had to call down to the front desk and they couldn't find my order. Finally a few hours later they delivered it. 4) At 6AM a dog in the room next to me started barking and after 15 minutes of listening to it I called the front desk. The person at the front desk asked me in an almost confrontational tone "What do you want me to do?" Luckily the owner of the dog must have come back and the dog stopped barking as I was on the phone. 5) The gym has three recumbent exercise bikes. None of them worked. 6) There was a problem with the elevators and the wait times usually exceeded ten minutes.

Problem: What would be an example of an negative review?

Answer:
Yes this store has good prices on mattresses, but I believe they played the switch game on us. And if they made and honest mistake, they sure were horribly rude when we called to ask about it. We purchased a queen sized bed but the one that was delivered felt like a brick and was definately NOT the one we tested when at the store. We knew that a bed is kind of like shoes and needs some time to be broken in so we gave it a couple weeks to see if it would get a little softer; even bounced on it a bunch of times but nothing helped. So when my boyfriend called to ask some questions they guy told him, basically "you got what you ordered" and literally hung up on him! This is not a place I would recommend to anyone!