Choose your answer: is the following review positive or negative?

Fire Doug! I have been here twice and the service is incredibly slow. You cannot get a hot sub because Doug takes f o r e v e r. I waited 20 minutes for two subs today. TWENTY MINUTES! The food is good (if you like cold subs) and the place is clean but I will not be returning.

Options:
- negative;
- positive;
negative