In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

[Q]: customer: Hello.
agent: Hello, how can I guide you for today?
customer: Can you help me to book a business class flight ticket?
agent: Can you please share on what dates you are willing to travel?
customer: My travel dates are May 05 and May 07.
agent: Can you please provide your source and destination airport codes?
customer: My airport codes are DEN and MSP.
agent: Do you have any airline preferences?
customer: I am comfortable with any airlines.
agent: Are you looking for a connecting flight or direct flight?
customer: I am looking for connecting flight.
agent: Do you have any other requirements that you are looking for?
customer: No, thanks for asking.
agent: Can you please provide your name to proceed further?
customer: My name is Thomas Scott.
agent: Sorry, there are no flights available at your request.
customer: No problem, thank you for the information.
agent: Thank you for contacting us, have a nice day.
[A]: no_flight

[Q]: customer: Hi.
agent: Hello. How may I help you today?
customer: Janet Adams here, can you find a flight for me from CLT to PHX?
agent: Please mention your travelling dates?
customer: Ok, my trip dates are from Dec 15 to 17.
agent: Do you need any connecting flight for this journey?
customer: Yes, I need a connecting flight.
agent: May I know your budget for this travel?
customer: I am ok with any price.
agent: Do you need any specifications?
customer: No.
agent: Please wait a moment.
customer: Sure, take your time.
agent: There is a flight in Southwest airlines with the price 100 in economy, can I proceed with the reservation?
customer: Yes, please.
agent: Your ticket has been reserved with the flight number 1003.
customer: Thanks for your assistance.
agent: Thank you for reaching our service.
[A]: book

[Q]: customer: Hello, is this ABC flight booking agency?
agent: Yes, how may I help you today?
customer: Actually, I want to travel Denver on 07/17 to participate in a sport event which is going to be held, can you find an airlines to travel?
agent: Can I know your airport codes please?
customer: My airport codes are from SFO to DEN.
agent: May I know your travel dates?
customer: I would like to be return on 07/19.
agent: There is a flight available with price 100 and flight number is 1018, would you like to proceed with the booking?
customer: Perfect, let's go a head and book it.
agent: Your ticket is confirmed. And may I know your name please?
customer: Thank you, you've made this process very easy for me. My name is Stephanie Lee.
agent: Thank you Lee for contacting us.
customer: Welcome.
[A]:
book