Fine dining my arse! This place would not even qualify as a decent diner! We were tired and hungry after our flight into vegas and did not want to venture from the hotel. Our dining experience here made us adventurous, as no way would we trust another restaurant at this hotel/casino, if this is their best restaurant. So let the dining adventure begin...we are seated promptly, that earned the one and only star for this place. Our table is one of only a few occupied tables in our dining area. We see a couple of people who appear to be taking home their entire meal uneaten into to go containers. We found this curious. We sat and sat and sat and sat....after 20 minutes a waitress comes. We order a bottle of wine, and although we are ready to order our meal. She leaves without taking our order. 10 minutes later we get a bread basket and inquire about our wine. We are rudely told it is coming. I do not know what kind of bread this was supposed to be, but it was nasty! Horrible smelling, horrible tasting. Really tested our gag reflexes to the limit. Like the mother dough went bad but they kept using it. Super gag! Salad and soup come, still no wine, but of course we are assured it is coming. Honey's salad was major fail, however, my chicken tortilla soup was the highlight of the meal. Of, course there was no edible bread to dunk into said yummy soup. At last the wine arrives, hallelujah, praise the lord! But, wait, what is this? Oh no, no, no...it cannot be! They put the st. Michelle's Merlot in a chiller! The server then proceeds to open the bottle and pour full glasses! No simple pour to taste that the wine is not corked. Major faux pas in our part of the world. So as we try to bring the wine down to a reasonable temperature by cradling the wine glasses with our hands, dinner finally arrives, mind you we are almost at 1.5 hour mark since being seated. Fillet mignon and prime rib, both are chewy and unsatisfying to say the least. This is one of those places where quantity is more prevalent than quality. More food seems to leave in doggy bags than gets eaten. Service was exceedingly horrible. This was our nightmare vegas dining experience by far. Go anywhere but here!
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negative

The doctor was absolutely incredible. I have never seen this well in my entire life. After he hands me this magical pair of contacts, he takes me back in and says "I'm a perfectionist when it comes to contact lenses and I think I can get them even better". I have never had an eye doctor care that much and as a photographer, my vision is everything. I see what people are saying about the front desk staff, but those people aren't important - it's all about how well you see and how good the doctor is!
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positive

My wife and I and our son love this restaurant. Once you have Chinese food here you will select this as your top Chinese restaurant. Everyone is so friendly, the service is excellent and the food always comes nice and hot. They also have some excellent Thai specialties. I recommend the KieWan if you like Thai dishes. The amazing chicken will keep you coming back time and time again. I cannot recommend this place enough; try it and I bet you agree.
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positive

We stayed at the Luxor as part of a Southwest airline vacation deal. Our first room was in the pyramid, and it was actually quite nice. Big TV, comfy beds, excellent mountain view. Inside the hotel, the room overlooked the back of the mezzanine, which was actually extremely dingy, but who cares what the view is from the room door, right? Our second night there it rained. My girlfriend was feeling very ill, and so we decided to turn in early to try and get some good sleep and get her feeling better. We returned to the room around 8pm, to find that the roof was leaking, splattering on the table and chair by the window. I called down to report the leak, and a rude receptionist told me they would send up maintenance. This seemed odd to me, having worked as the maintenance manager for a hotel for a few years. What was maintenance going to go, scale the pyramid and reseal the window in the rain? By 9pm we still had heard nothing. I called down again and they just transferred my call to housekeeping. The housekeeping manager said they had never received any request for maintenance, and that the policy was when this happened they should just move our room. She then transferred me back to the front desk! By 9:20 we were told that they were going to upgrade our room, and move us to the west tower. At 9:25 the maintenance guy shows up, and despite us telling him 3 times that we would be out of the room shortly, he insisted on coming in and putting towels down. By 9:40 the bell hop showed up with our new room keys and asked if we needed help with our luggage. I said no, so he promptly took off without bothering to tell us even what general direction we should head to find this room. The upgraded room in the tower was much nicer, though smaller than the pyramid room. When we were finally settled in, my very tired and very optimistic girlfriend decided to take a soak in the jet-tub, and I decided to get a few drinks to put in the fridge. When the tub was full, the jets didn't work. When I returned, I found that the fridge didn't work. So, I went down to talk to the manager on duty. He told me that none of the jets work, and if we want, he could send maintenance up to fix the fridge. After all we had been through already, I told him to send someone in the morning. His response? He wouldn't, but I could call down and have someone come up. He didn't even bother getting my room number. I was tremendously disappointed in the Luxor. It is a beautiful facility, clean, reasonably well maintained, with only a few minor problems. However, they clearly do not really care about their guests, and so the minor problems that they do have are magnified. Stay at your own risk.
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negative