I know little about windshields, glass, glass repair etc. I was referred to American Glass by Tempe Auto Repair (whom I really like) when my wife's car had a cracked windshield. The crack was getting dangerous and needed to be fixed. American Glass is close to our home and after the referral, figured that this was a good decision. I called and left a voice mail to set up an appointment. No call. My wife called again a few days later and the owner said there was no voice mail and maybe I called somewhere else. She wasn't very friendly. I had the business card and heard the American Glass message. I know where I called. Should have been my first warning. My wife did take her car to get the window fixed as this needed to be done rather than shop around any longer.. This process went pretty well and the windshield was fixed the same day. The big issue was dealing with my insurance company and American Glass. This process could have been handled better. Within a month of the windshield being repaired a rock hit my wife's windshield again and left a ding. My insurance company (State Farm) advised us to contact the Glass Company to repair the windshield as this should be under warranty and be fixed without cost or little cost.. We contacted American Glass and we were told that it would not be covered and we would have to pay for a new windshield at full cost. The woman was not very friendly in her handling of this issue. HMMMM! Forget that! State Farm informed me that any reputable glass company would stand behind their work and offer to fix the problem. State Farm then provided us another provider to correct the ding in the windshield. (My wife will write a review on this). I would suggest that you go somewhere else when getting a new windshield, repaired etc. I can only warn others to steer clear of this business and the woman who runs this place.
Is this review positive or negative?
OPT: +negative +positive
Answer:
negative