Instructions: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
Input: I arrived and my friends were already there and visiting a nearby art gallery. They put my name on the reservation and told me to get a key from the front desk when I arrived. The front desk staff gave me the key to my room and I put my stuff away and went to meet the group. We returned late that night and I soon realized the room that my friends were in was not the room that I placed my stuff in that afternoon. We went to speak with the front desk. We were met with "We can't do anything about that right now due to the hour. We will not disrupt the guest staying in the room you say you left your stuff in." Unacceptable!!! My $1500 laptop and all of the things I brought with me were in that room! Not my mistake! FINALLY, after arguing with the head of security for about 30 minutes, they knocked on the door of the room I had left my belongings in and a lady answered. She was upset and stated she had security take the items from her room in the afternoon. All of my belongings were recovered in the security room; however, all of this hullabaloo could have been avoided had they communicated about the situation! Terrible, terrible customer service. They sent up an apology letter, champagne, and chocolate covered strawberries to the room. Although I was appreciative of the gesture, it still does not excuse the fact that they argued and continued to say "We can't do anything about it."

Output:
negative