I would have given more stars, but there were so many problems. I bought a Groupon for a 90 minute treatment. I made an appointment for 10 am, arrived promptly at 10, and was back in my car at 11:15 (75 min later). So, there's the first issue. They brought some snacks - so that was good. The foot bath was OK, nothing special. The decor is fine, no issue there. The man seemed friendly enough but very distracted. He would start some massage, then leave suddenly for at least 5 minutes. This happened at least 3 times. I didn't ask for, or want, the head/neck/arm massage. I wanted foot reflexology - that is what was stated on the Groupon. He spent very little time on my feet. The price list on their wall said the price was $40 for this service. When I left, I couldn't remember the 'value' from the Groupon - so used the posted price as a guide when fishing out a tip. Given that the service was interrupted several times, and was not actually foot reflexology - I felt that 10% was appropriate and I handed the man $5. If they had given good, uninterruped service, I would have gone for 20% ($8 based on the posted price). He was very upset and demanded $10. I gave in, but I will never be back. And to think, even with the interruptions and weird definition of 'foot reflexology' - I had been considering coming back and bringing friends. That extra $5 has cost him dearly.
How would this review be described in terms of sentiment?
negative