Problem: The owner/manager of this so called Spa is awful, lacks basic customer service skills. Cares only about the money, and if you dont become a member treats you like crap. Even after meeting me MANY times, acts as if she has seen me for the first time when I come in. Cancelled my membership, this is just another Massage Envy but WORSE. Some of the front desk staff are very nice, too bad the manager is NOT.
How would this review be described?
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A: negative

Problem: I just wanted to say out of all the hotels in the valley I chose Sheraton Wild Horse Pass for me and my wife to stay the night and celebrate on the joyous occasion for New Years Eve. It was very disturbing saying the very least when the fire alarm went off around 4 a.m. in our wing and immediately we jumped from a dead sleep. As I proceeded into the hallway people were looking at each other saying is this a false alarm without knowing what to assume. I personally felt systems should of been in place to where the management staff should of been there conveying whether to get out of the building or it is simply a false alarm. Think we both can agree moments in a real fire can have serious and disastrous consequences. After the alarm stopped we were way too alert to even thing about falling back to sleep so needless to say we left after 4:45 this morning. Personally don't think it was worth the $166.88 when it pertains to personal safety. Do think out of all the casino hotels in the valley Talking Stick Resort is the best as well as being close to all the ammenities in Scottsdale. Leonard W Payne Reservation Number #095468391
How would this review be described?
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A: negative

Problem: In a nutshell, loved the entire dining experience!!! My family & I dined at Martorano's on Saturday December 22, 2012. We had reservation for 5:30 pm (right when the doors of the restaurant open). We were going to be attending the Rat Pack show at the Rio that night. It started promptly at 7:00 pm, and therefore, we needed to eat early. My family & I arrived promptly at Martorano's at 5:30, as the doors were literally opening. We were warmly greeted by the hostess & the manager Jeff, which I really appreciated and thought was a nice touch. The polite hostess lead us to a nice, comfortable table by a window that allowed me to check out the part of the restaurant that was in our area. The ambiance: I loved the dim lighting that was accented with red hues lining the curves on the ceiling; Music was the soft sounds of Frank Sinatra/ Rat Pack tunes (a nice warm up for our upcoming entertainment), and the decor was contemporary, but not cold...Which is right up my alley. I could also see the flat screen t.v.'s, but I can't remember what was being shown as I was more focused on the people at my table. What I did notice was that even though we were eating at such an early hour, that the restaurant was not a ghost town. In fact, it was bustling! That too was a plus, because it's not fun if you are in a place all alone. After being seated, we were quickly greeted by our server, Ben. BTW...He is amazing! Attentive & checked on us at all the right times (but not bothersome), super affable and I have to say, an all around a Pro! Ask for Ben when you eat at Martorano's!!! I told Ben that we were seeing the Rat Pack at the casino at 7:00. He assured me that he would be make sure we made our show, and not to worry. (I have to say, I was a bit worried that we may feel rushed through our dinner). My husband & I started out with two Belvedere cocktails, that were just like we make at home. More times than not my Grayhound comes out less than perfect, but here it was a 10! As we sipped on our cocktails, we looked over the menu. For starters, we ordered two Homemade Meatball Salad and the Shrimp Scampi. Loved them both, but that Meatball Salad was out of this world! I've never had it before, and it has stayed on my mind since then. I will come back for it again!!! Everyone at the table agreed. For our dinner, my husband & mom ordered the fish of the day which was Chillean Sea Bass. It was done to perfection...They both devoured it. I tried a piece and it simply melted in my mouth....Yummy! I had the Veal Picatta and I was in heaven delicious. All the flavors bursted in my mouth. Finally, my dad had the Veal Cutlet Parmigiana. I know it was good, because he didn't even offer us a bit. We paired our dinner with Cakebread Chardonnay.....Perfection!!! Our waiter, Ben set the perfect cadence for our dinner and we were not rushed in the least. In fact had time for desert. However, we passed on desert as we were well satiated. Almost forgot....When we were finishing up, the manager, Jeff, came up to our table to check on our dining experience.....Very cool that he was concerned about what we thought. We conveyed to him that our experience was superb....A TEN!!! Check Martoranno's out when in Vegas. It is not inexpensive, but in my opinion, you get what you pay for. The food, service, and ambiance make it well worth the price!!!
How would this review be described?
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A: positive

Problem: Great beer selection, good happy hour specials, and the nicest restaurant of the franchise. Would recommend the ostrich burger, sweet potato frites, and waffles.
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A:
positive