I have traveled through so many airports over the years, Denver, Chicago, Omaha, New York, Ontario, Amsterdam, Denpasar, Tokyo, Taipei, London, Munich, Kingston, Bangkok and the list goes on. Phoenix Sky Harbor ranks as the WORST airport of all time. Upon my flight arrival, exiting the tarmac ramp at the Frontier Airlines gate, I saw no electronic billboards, no tv screens and no information for connecting flights. No airport assistants or volunteers either! A TSA employee directed me to another security screening area. It turned out he gave me the wrong directions. By the time I reached that wrong TSA check point a second TSA agent directed me to a MAZE of directions. Sheinformed me that I needed to go past the baggage pickup, out the door and far away. By that time, I had just minutes to make it to my flight back to Hawaii (home). I finally found an "assistance" desk on my way past the luggage pickup. He told me to exit the building, go outside, walk 30 feet and wait for a bus that would take me to my gate(US Airways Terminal). He also tells me I am going to miss my flight. As I'm running like crazy, I see another man getting directions from a TSA agent! Meanwhile, I'm standing OUTSIDE thinking "what the heck!" Finally the bus came and it dropped me off at the US Air terminal. Then I ran up an escalator, across a path and finally to TSA security where I had to go through security once again. As if they couldn't see I was out of breath. I know they looked at my ticket and saw my flight time! The TSA agent held up my screening because I took my laptop out of it's case and laid it "on top" of the thin, neoprene case. "I have to run this through again. You need to put the case in another bin and just leave the laptop in the bin all by itself." Wow! I haven't heard that one in ALL my travels! I gave a grateful smile with an apology then ran like heck about 250+ feet to my gate. They were just closing the door!!!!!! Sky Harbor needs a closed airport layout. You should never have to leave and go outside to a connecting flight! Thats just dangerous security-wise. Until Sky Harbor has a seamless airport (i.e. Denver) they need workers out in the terminal gates assisting travelers. They need TV monitors! Lots of them! Never again Sky Harbor! Never!
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negative