Part 1. Definition
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
Part 2. Example
customer: Hi.
agent: Hello. How can I help you?
customer: I would like to change my existing reservation as my plan to go for a holiday trip got postponed. Can you please help me with this?
agent: Sure, may I know your name please?
customer: My name is Anthony Phillips.
agent: Please wait a moment.
customer: Sure.
agent: Unfortunately there is no reservation found with your given name.
customer: Not a problem, thank you for checking.
agent: Thank you for choosing us.
Answer: no_reservation
Explanation: Here the customer has not asked for any booking, he just wanted to update his already booked flight, so the status would be no_reservation
Part 3. Exercise
customer: Hello, I am Joseph Williams.
agent: Hello, how can I retrofit you?
customer: I planned to visit Botanic garden with my husband at Dallas & Fort worth. Could you please help me with reserving a plane ticket?
agent: That's great to hear, I can certainly help you with that. May I know where is Botanic garden located?
customer: Thank you, It is in Dallas & Fort Worth behind the airport DFW.
agent: Ok, do you need any way station in between the journey points?
customer: Yes, I need a break in between the journey because it gives me more refreshment.
agent: Could you please let me know when are you planning to make your journey possible?
customer: I have planned to start on 07/22 and return on 07/24 from the Botanical garden.
agent: Ok, how much fare are you expecting for your ticket?
customer: I can pay up to 200.
agent: Ok, let me check the availability and revert you.
customer: Sure, I will be waiting for your response which makes me happy.
agent: Thanks for being patience, There is a airline available on your requested dates.
customer: May I know the airline details?
agent: The flight details are flight name: Spirit and flight number: 1022. The amount to be paid for your ticket is 100.
customer: I am happy with this airline, please continue with booking.
agent: Ok, let me save your details. We have booked a flight that will fit your schedule dates. The tickets will arrive you by mail in few hours.
customer: Thank you for reserving a ticket in best airline.
agent: Thank you for approaching us, we will be there to serve you at any time again.
customer: Ok, I appreciate your service. I will refer my friend in future to consult you.
Answer:
book