Choose your answer: is the following review positive or negative?

I love Papa Johns Pizza but seems to always have trouble with this one. I ordered online at 10:00 pm recieved my order confirmation by email at 10:05 saying 40 to 50 min for delivery. Its really not far.. maybe 5 min away. At 11:10 I called to check on my pizza. No apologies just told it would be there any time. I asked when that would be. She gave a snarky answer and said no more than 15 or 20 min!!! I finally received my pizza at 11:20. Twice as long as the estimated. On top of that my pizza was wrong.

Possible answers: A. negative B. positive
A.