Teacher:Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
Teacher: Now, understand the problem? Solve this instance: First, several day s prior to my stay, I called and spoke at length with the concierge and made a breakfast order for room-service Saturday and Sunday. Saturday they didn't bring breakfast - and when I called room-service they stated they never got the advance order from the concierge. When they finally did bring it - they brought the wrong thing.. and then brought the wrong order again on Sunday. I was further inconvenienced by in-room dining staff when we ordered room service Saturday night. The food was limp and uninspired. Further, I ordered soup - which arrived without a spoon. When I called in-room dining to request a spoon, I was told one would be forthcoming. 15 minutes later, a waiter arrived with a menu. When I explained I already had food and I didn't need a menu - I needed a spoon, he had the audacity to argue with me. I respectfully requested he return with a spoon and he agreed to do so. Another 15 minutes (and one bowl of cold soup) later I decided to call in-room dining back to request (again) they send someone with a spoon. They too argued with me and expressed that they'd already sent someone with a spoon. I explained that they had not - that I had received a menu I didn't request, but that no spoon was forthcoming. Another 15 minutes later, a spoon finally arrived. Thanks - for charging me $100+ so that I could argue over cold, flavorless food. In addition to the gross customer service, surly attitude, and sorry food, I found the room woefully lacking. It reeked exhaust fumes so much so that on Saturday night I woke up from the smell. Further, I had specifically requested when I booked the reservation that you keep me away from the elevators... I was right next to the elevators and had the displeasure of listening to them ding all night long as other guests came and went.

Student:
negative