Choose your answer: is the following review positive or negative?

If you plan on coming here, don't arrive an hour before they close. The servers don't seem to care at all if you're waiting to be greeted, what I would like to drink, and most of all... take my order and get my order right. I waited nearly over 20 mins. to get my drink order then I literally had to stand up and see all the servers hanging around the cashier laughing and not giving a damn. I said *out loud.. Can I pleeeeease order? The next reaction just stunned me. All three just looked away and looked down as if they were checking their phones and counting money?!??? Seriously??? After one server was finished with whatever bs she was doing, she walked up to my table like nothing and asked me what I want to get. At this moment, I'm already disgusted by the service here. I told Felisha, my server a short stack of Macadamia Nut and Carrot Cakes.. also Portuguese sausage and eggs.. for an extra charge, I substituted with egg whites. From how things are going, I also asked for two to go boxes, because I wasn't going to stay much longer. Waiting is Riiiiidiculous here. My pancakes came and unfortunately both were tasteless and dry even with all that syrup and cream cheese toppings. Then my server brings the egg whites separate and the Portuguese sausage separate.. I'm like.. you have to be kidding me right?!! Does she not know I came here before and order this very dish to know she messed up on my order. Since she never came around after dropping off my food I waved down to catch another server/busser? and asked him... doesn't the Portuguese sausage and eggs come with hash browns??? He looked so puzzled and slowly said yes..... yes "wait" a minute. Then another five minutes later my server comes by and said oh I thought you wanted them separate. I told her no I ordered the Portuguese sausage and eggs entree. It does come with hash browns right? She goes.. yes here you go and was about to turn around and walk away... Not so fast... I told her.. Excuse me... she turned around and I go, since I ordered the entree.. it includes a side of pancakes doesn't it?? She goes.. yes it does. I look at her and she looks at me like yea so?!? I told her.... Soooo am I going to get a side of pancakes or ??? She goes well what kind you want? I'm like whatever kind comes with this entree. She goes well we have buttermilk or for an extra charge red velvet. I told her I just want what comes with the entree. If I didn't say anything, she wasn't even going to bother correcting my order and think I haven't dined here.. more so think I don't know what this entree includes. Not that slick sweetheart. I'm going to get what I'm paying for not half ass. That right there was wrongly done. Not nice to treat a repeat guest or any guest for that matter. The hash brown was semi-cooked, portuguese sausage was over cooked and extremely dry like burned wood chips. The only thing that came out good out of this experience was the eggs whites. I can't believe the service here and the worst part is it WASN'T even busy at all. Unacceptable. Thank goodness I asked for my to go boxes, it came in handy and again, I had to ask a different server/cashier if I can get a container cover for the syrup and cream cheese. This place should be called Long Wait that Stacks Up, because obviously that's all I experienced here. And of course the sneaky server Felisha that tried to get away in not offering me the pancakes that came with the meal. Lazy. Even though it's the last hour, you should always treat the guest as if they are your first, middle, or last. They are still your guest!!!

Available options: a). negative. b). positive.
a).