Problem: What would be an example of an negative (OPTIONS:
- negative
- positive) review?

Answer: Don't shop at Lowe's unless you feel like getting the bait and switch. Deceptive business practices is an understatement here! Long story short: We're completing a major landscaping project and, even though Lowe's is literally 5 minutes away from our house, we ordered some concrete, blocks, etc. so that it could all be delivered at once without us making multiple trips. So it costs $80 for delivery, without regard to how much or how little you purchase, or how close you are to the store (again, we are FIVE MINUTES away). But that's fine! We expect to be charged for delivery, and we had a Christmas gift card, so no big deal. This is important: When we completed our order online (over $400 worth), no where did it say we would be charged any more. $300+ for our items and $80 for delivery, and that was it. 40 minutes later, we get a call for scheduling. This is when we're told there is a $15 "pallet fee" for our order - what??? Apparently, Lowe's is under the impression that we're going to steal their piece of crap, cheap pallets, so they charge you for pallets. We would have had 3-4 pallets worth of items delivered, a charge of $45-60 in fees. Oh, but they would "waive" the fees once we brought the pallets back. Okay, so, let's recap: 1. Delivery fee of $80 but crappy pallets are an extra $15 a pallet? Wtf is that delivery fee for then? A 20 year old rando dropping off stuff on our driveway??? 2. I have to bring you back your stupid pallets... when I ordered online for delivery. Hmm, what does that tell you? That I DON'T want to waste time going to Lowe's. What are we supposed to do, hang around customer service with our 3-4 pallets? Oh, because I love wasting time trying to get money back you extorted out of me. Love doing that on the few, precious vacations day I have. That's why I ordered for delivery in the first place... When we disputed this charge (which, to remind you, wasn't mentioned AT ALL in the fine print, so... bait and switch tactic), the manager was rude and ended up hanging up on us. Classy, manager! Please, hang up on customers who have already spent over $5,000 at Lowe's and who had planned to spend a lot more. Btw - this isn't about a $45 fee. It's not about the money - it's about deceptive practices and incredibly poor customer service. I know Lowe's doesn't care about the reviews they receive, but I hope you as a customer will make better choices. If you need landscaping materials, go to Pioneer Sand Company. We've worked with them before and they're great - they'll be getting all our landscaping business from here on!

Problem: What would be an example of an positive (OPTIONS:
- negative
- positive) review?

Answer: Stopped in for the first time tonite after the Hornets game...or lack thereof. I gotta say, the food here is outstanding. My wife and I ordered 5 or 6 items from their tapas-style menu to share. We tried the prosciutto crostini which is just melt-in-your-mouth goodness. The seared scallops with arugula was great as well as the mac and cheese which comes piping hot in its own bakeware. Good selection of drinks as well, I had the "winter-fashioned". It was very crowded and loud as it was getting late on a saturday, so I would recommend going earlier if you dont wanna deal with that. All in all, excellent choice and we will be back.

Problem: What would be an example of an positive (OPTIONS:
- negative
- positive) review?

Answer:
My A/C has been acting up so I called Desert Valley and they were very nice on the phone. The service guy was on-time and went about checking and fixing the problem very quickly. He also checked the heating tomake sure that worked as well. I think he was done in about 45 minutes or so. He also gave me a rough estimate of when I'd need to replace my units and how much it might cost so that I could start saving for it. All in all, I was very pleased with the service that Desert Valley provided. I will be calling them again... if I have more HVAC issues... hopefully not soon.