Choose your answer: is the following review positive or negative?

went there for lunch and had great service and good chelsea salad and so so minestrone soup. garlic knots baked to perfection with tons of flavor and a nice crisp on the bottom. so, i bragged it up to my family and took eight of us there for dinner on friday night! mistake number 1 ! 15 minutes for drink order, ordered the same thing i had for lunch the day before and while the salad was good the soup was warm and garlic bread was a dough ball with no garlic slurry or crisp bottom. complained to manager and she was full of excuses of the oven not being reliable! slice of pizza was doughy! antipasto salad had no toppings on it! really? 11 people supposedly working with 8 customers and could never get their attention! what an embarrassment! new york would evict this pretender! someone call the real nypd and arrest them!

Choose from: (a). negative (b). positive
(a).