DO NOT COME HERE. I have never been so upset by customer service at a nail salon. Firstly, I was told I would be assisted in a couple of minutes and I end up having to wait at least 20. All in all I had to switch stations 3 times as they were deciding who would help me. I wasn't particularly chatty this day and I could tell my tech didn't think I would tip well (which isn't true because I always tip 20%) and she seemed to be talking about me to the other tech. I intended on getting a pedicure too but decided against it when I realized the level of service I was getting. My friend unfortunately went for the pedicure and they didn't even put her in the massage chair. I was afraid my nails weren't being done correctly because the paint seemed really thin for a gel manicure and my nails were flimsy. I just went with it though because I tend to trust people unfortunately. When it was time to check out the tech told me it was $45. I spoke up because that seemed high and she changes it to $40. I tipped $8 and all of a sudden the tech told me she needed to file my nails a little more. This confirmed the bad tip theory. At home I checked the prices online and it says a gel manicure is $35. I was irritated I was lied to just to insure she received a tip. I sincerely wish I could wear a button that says "Relax, I know how to tip." I called and let them know I would be coming in to get the difference within a couple of days since i live on the other side of town. The lady on the phone said it was fine. The next day a nail breaks because they are so flimsy because she didn't do enough coats. The next day another nail loses half of the gel coating. This is the day I come in to get the refund and get it fixed. I walk in expecting them to make things right. Instead I have to wait about 15 minutes while they decide who will help me. The original tech doesn't even acknowledge me she only talks about me. Finally a tech takes me to her table. She tells me they usually would charge me but they won't this time. I am really confused now because why would they charge me to fix the hack job that they did. I also told her I am getting a refund and she tells me "no refund will be happening here today because I'm not charging you to fix this." While she is fixing them the manager comes over to give more bad customer service and tells me I was charged correctly because of the color I picked. She tries to convince me I actually got a "hard gel" instead of "gel." This is funny because my nails are falling apart from this "hard gel" manicure and the color ring I chose from was not different than the others and I clearly said I wanted a gel manicure. She also gives me attitude by saying "Oh, you never showed up or I would have told you why you weren't overcharged." I had to remind her I told her I would be coming within a couple of days. She was extremely condescending then spoke to my tech in their own language and left. Then the original tech came to talk about me again right next to me. My tech then told me that everyone wants her to charge me for her fixing my nails. The new tech was nice enough to make my nails look much better than the original tech. The whole experience was a nightmare and I really don't know how they stay in business.
Is this review positive or negative?
OPTIONS: [+] negative; [+] positive;
Answer:
negative