How might one describe the sentiment of this review?
My wife and I like eating at eest asian bistro and have been going here for 2 years. It is slowly going down hill. Food is great but the service has been below par. It is in a horrible spot back in a corner of a strip mall that is half empty of stores. We always eat there around 7 at night and we have never been there with half of the restaurant full. Service is always slow that I am to the point of only doing carry out. It is a shame because we enjoy the food. Tonight was the last straw. We arrived at the restaurant at 745 PM and there were only 3 tables eating. We ordered and the food came out quickly. After we received the food we didn't see our waitress again. All the waitresses were preparing to close for the night. It was 830 and the sign reads closing time is 930. Another waitress came over to fill up drinks when we were almost completed with dinner. We ordered a to go soup with her. Our original waitress came over with the bill and to clean up plates. The bill did not include the to go soup. The waitresses were at the bar just chatting away and neglecting customers. We waited patiently for over 15 minutes for a waitress to return to pick up my card. She came back and I explained that the soup is missing on the bill and that we never received the soup to go. She said that the soup would be out shortly. I asked her that I would like to talk to the manager about the service we received tonight. She said the manager wasn't there and no one with authority was present. I expressed that I was not happy with the service I received and I was disappointed that I received this service with an empty restaurant. She was very polite about what I told her but this hasn't been the first time. The food is 3 and a half to 4 stars. Service is a 1 star....OPTIONS:
- negative;
- positive; I think the answer is
negative