I was a T-Mobile customer for over 3 years, at one time I had 2 seperate phone lines and a data line. My 1st problem occurred when I cancelled the additional line and data line after my car accident in June of 08, they charged me the $249 early termination fee and then charged me 8 more months for the cancelled lines. I HAD to pay each month or face loosing my service and called every month about this over charge to no avail. They finally offered me $10 credit for the $1232 they over charged me. Fast forward to November 10 when I purchased a new HTC HD7 phone. I was told that the phone would eventually be 4g capable but not until an update was released for this phone. They did however charge me $30 a month extra on my bill for a service I was unable to get for 4 months for a total of $120. I escalated this to their corporate office and they did stop the extra charge for one month and low and behold the next month the charge was back. When I called the customer service number, I was told that 4G was "just a name, it did not mean anything." Every 10 minutes theres a tmobile commercial on t.v or the radio blathering on about the nations largest 4G network? I did not even get a call back from the escalations department, I have not received any of my money back and I would sooner cut off my right arm and beat myself to death with it than do business with these crooks ever again. Not only that, I will tell everyone I meet about how awful this company is and that there customer service is borderline abuse..... The power of one turns into a movement by the simple expression of frustration. As Consumers, WE have the power to make a break a company, I call on all who read this, leave T-Mobile. I went with Sprint and I am so happy with the service and the customer service.
Choose the sentiment of this review?
Options are:
(I) negative.
(II) positive.
(I)