We got some sort of deal to stay in a room in the original tower. After a 2000 mile motorcycle road trip staying in motels in random towns, I was ready for my splurgy hotel. I expected all the glitz and glamour Vegas has to offer with our HRH room. Like most things in life, I should've lowered my expectations, because I was sorely disappointed. Atmosphere: More or less my thing. Definitely not my bf's thing. Too loud, too wild, and too crazy for his liking. I liked the decor, it was sleek and modern. I thought the sexy catalog on the bed was cheap and tacky. Room: Clean modern lines. White, black and red motif with a big comfy bed. Service: Good and bad. Either way, our problems were dealt with quickly...but not throughly. Let me explain. After hauling up a motorcycle trunk all the way from self parking (how do you valet a motorcycle?) I was happy to be in our room. Until we realized how dirty it was. There was still dried red puke surrounding the toilet. EWW. A call down got us an upgrade to a room in the new tower. I wish they would have sent someone to help us with our luggage, I mean, it WAS their fault. We lugged our three trunks back down and across the hotel to the new tower. The lady had promised that we would love our new upgraded room. We loved the room. We didn't love that it was a smoking room and there was ash everywhere, even in the shower! I didn't call again, we just dealt with it. Toiletries: Great items. I can't quite remember what kind they were, but they were great. Overall: I can't respect or recommend a hotel that doesn't clean their rooms well. Seriously, it's gross. Stay for the party party atmosphere, then go somewhere else and sleep.
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negative

A generous 2 Stars at that! Just came back her with a group of friends because of its location. This was not the first time that they were not that busy but still unable to deliver quality service. We had almost 2 hours available to us before we needed to leave...It took the entire time. The food was fine...typical bar items. There were five of us all eating different things (and ordering soups or salads as well) and while no one had any major complaints about the food everyone agreed that we need to drive a little farther next time to eat something worth remembering. It doesn't matter if you sit in the bar or in the non-smoking side, if someone is smoking the whole place smells like smoke...in this case to the point that someone else who was not with is commented on it afterwards. You need an ulterior motive than food to come here.
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negative

Black bean fritters rock and they have a couple good vegetarian options. They are always accommodating and make a good mojito. Oh and when they have the pumpkin bisque ... oh lord!
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positive

It was time for our comforter (Queen 1200 thread count Egyptian Cotton) to be cleaned, we've had it done once before at Owen's which is no longer in business. CC is close and convenient so I decided to try there. I walked in and the clerk just looked at me until I said "Hello, I'm here to drop off my comforter" as I plopped the bag onto the counter. Again, I was met with a stare and awkward silence until he informed me I had to take it out of the bag, so I did and he inspected it then held up the corner were the tag used to be and shot me a look of annoyance. I told him what it was then another person came out of the back and asked me what the filling was I said I wasn't exactly sure. The woman asked if it was down, I told her no it was not, that much I did know. She also inspected it and told me it could not be dry cleaned, to take it home and wash it. I informed her it had been done before and after I said it won't fit in my washer, she told me take it to a commercial cleaner. She explained all the stuffing would go to the corners and there would be nothing in the middle so I had to get a ball to put in the dryer then sent me on my way. I took my business elsewhere and they did a wonderful job. So yes, it could be done.
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negative