Q: Last night, 1/17/09, my husband and I attended a birthday party for one of our friends at the Phoenix Rock Bottom location. While there, our service was terrible. We had to wait 45 minutes for our food to be ordered and we had to ask 3 times for a glass of water. The waitress took almost a half hour to bring our check to us after we asked for it. By the next morning, I looked at my bank account to find that they had charged us for our meal twice and the second charge was for 4 times the cost of the actual meal. After calling to speak to the manager today, I was told that the money was not taken out of our account yet. He acted as if this there was really no reason to be concerned. He then told me that he would call me back later. After 4 hours, I had not heard from him, so I called again to be told that he would call me when he was not busy. I understand that mistakes happen, but I expect that they be remedied immediately and with a gracious attitude. At this point, my husband and I will not be returning to your company and we will be sure to let our friends know about this if the mistake is not at least reimbursed to us within 24 hours. OPTIONS:
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- positive

A: negative

Q: Best NY style pizza in Vegas. I know since I used to work in NYC for years and been to Vegas many times. The place is very hard to find and I actually had to call them up to see where they're at. Once there, it's a lot smaller than I thought it would be. It suits much better for to go than to eat in. I ordered plain cheese and a sausage. Both are very good and comparable to NYC pizza. As for price, well, you are inside Cosmo and will pay the price for that. If you want cheaper, you need to eat away from the strip. OPTIONS:
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- positive

A: positive

Q: Not sure why I haven't reviewed this but, it seems like every time I stop in Vegas I need to make a stop here. Not much of a secret anymore to me. It's stuck between another restaurant and an Elevator that doesn't seem to work sometimes. There's a pool table right in front so if you spot the pool table you know you are close. The pizzas are pretty damn good. You have to go with the White Pie, they sometimes hide it under the table only because they have a lot of pizzas out already on display. But if you ask if they have some they usually do. And of not, it doesn't hurt to wait. I usually add a lot of mushrooms and sausages to mine. The thin crust is good as well as the thick crust. Honestly you can't go wrong with either or. If you are looking to get down with some pizza than come to this place. Just make sure you don't gamble all your money away or spend too much money on drinks the night before (or maybe even the night of haha). OPTIONS:
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- positive

A: positive

Q: This place looks and sounds good on paper, but the experience is nothing like what they sell you. For calling themselves a "Boutique Resort", they sure didn't provide resort service or resort class. As soon as we walk in our room, the lights are burned out. Really? So we have to wait for the maintenance guy to come change the lightbulb. He does. And he leaves the fuckin lightbulb trash sitting there on the table! What kinda shit is that? And not only that, but with every single light on in the room, it's STILL dark and depressing. I guess theyre trying to establish a "mood", but cmon... i couldnt even see what i was trying to iron! The website advertises free adult channel in all rooms. Well, i couldnt find any. I call front desk and ask for a channel guide, they dont have one. Ok, what channel's the porn? 69. Shocker. But it's not working. "oh, thats because our adult channel is a live feed from a DVD we play, and the DVD is currently broken, but we'll have it fixed by tomorrow." Never happens. The soak-in tub? Pssh... crap. Takes over 30 minutes to get a decent water level, and then trying to keep it in is a different story. It all drains out within 10. Our closet door (small, shitty closets by the way) was broken, off the tract and just leaning up against the other mirrored door, like some broken teenager's closet. No coffee maker. No coffee maker?! Even Motel 6 has a coffee maker!! No fridge either! No towel rack in the bathroom. Wi-Fi drops connection every 15 minutes. We booked a room that guaranteed either a balcony or patio... we got nothing. Except a view of the back parking lot. Here's the best though... call for a late check-out ON DAYLIGHT SAVINGS DAY, and "Sorry we cant offer that... on a Sunday afternoon... cuz it's Nascar weekend" Nascar was Sunday ONLY, nobodys checking IN today, and secondly, no redneck is staying at Rumor, period. So seriously, no late check out? After putting up a stink with the manager, she gave us an hour. We tell her, ok we have some friends staying a few rooms down and they need the same as us. No sorry, i cant extend that to them, just you. Rumor. Pretentious and unsatisfying. Never again. OPTIONS:
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- positive

A:
negative