Q: This place screams style over substance. In a sentence - trendy sexy Biltmore crowd fawns over overrated sushi. I really don't get why Zen 32 is always so crowded and busy. Could it be that people here don't know good sushi? I find that I keep trying to give this place a chance and will go back simply because it's one of the only bonafide sushi bars in the area - and perhaps everyone else is doing the same as well. But mediocrity, my friend, will eventually ruin this place. Service and long waits are to be expected here. I even think I got sick on the happy hour sushi here a while back. I'm blaming it on the vodka tonic and not the warmed over salmon roll, but eater beware. The bar can get crowded too, but they have some fun watercolor boards at the bar to play around with. Back in the restaurant, the sushi is kind of lackluster. The sashimi and rolls I've had here were so-so. I just haven't found this place to measure up.

A: negative

Q: This has 3 stars for the exact reason because It's decent food, terrible customer service. First of all, lady at the window was not helpful At ALL, was very short with us.. Actually cut us off before we were even done ordering. my apologies for no other places being open and this is the last stop. Won't come here again.

A: negative

Q: First, I've been here before. Speaking as a Los Angeles sushi snob, this place has the best (if not most expensive) sushi in Charlotte - that I've been to anyway. Today, lunchtime. 5 people in the place including me. Not 1, BUT 2! hostess looking females walked passed me (averting their eyes away from me) from the restaurant to the hostess stand - and back into the restaurant without acknowledging me AT ALL!! I took matters into my own hands and accosted the last one before she got away and asked if I could sit at the sushi bar, she said yes. Whew! Sat at the bar, waitress comes over, asks me what I would like to drink. I reply a large Sapporo. 3 mins later, she returns and says they are out of Sapporo. That's TOALLY understandable, as you are a restaurant that serves Japanese beer. How could you possibly be expected carry enough product so that you didn't run out? (To myself btw...).i told her I'd think about what I wanted to drink. She returns a couple of minutes later with menus and leaves. At this point I've heard 4 dance songs from the tunes above that equates to at least 20 mins since I've seen her last. To add insult to injury, she left me no pen with which to order my sushi. The sushi chefs are too preoccupied with their prep work to acknowledge me. I am alone here. "Manager please???" Manager, Eleanor approaches, listens kindly, offers to serve me herself. A very kind and generous offer. I decline, and just politely ask that the situation be addressed and rectified, as I would love to keep coming back to get more of the sushi that reminds me of home. Thx Eleanor. Good luck.

A: negative

Q: This is the best starbucks in Scottsdale. They are always super friendly and my drink is always perfect. Keep up the good work.

A:
positive