Q: Three of us ate here just last week and our experience was not perfect by any means but overall I give them 4 stars. The food was good, prices reasonable, and the staff handled themselves very professionally. As for the only problem we had, my husband ordered a burger medium-well but it came to the table medium-rare. The waiter and the manager apologized profusely and made him a new one that was cooked right . Because of the error they offered him a free piece of pie and did not charge for the burger. These mistakes shouldn't happen but unfortunately they do in every restaurant. What's important is how they are handled when they do and the staff here couldn't have dealt with it any better. I had the Pecan Grove salad which I thought was very good although I substituted ranch dressing for the usual raspberry vinaigrette just because I've never been a fan of that dressing anywhere. My mom ordered the meatloaf and it was just "ok" in her opinion. But she is partial to her own meatloaf and I'm guessing this was nothing like hers because many of their entrees appear to be not typical but with a touch of the Chef's own style. As for the pie, if you spend $30 on your meal you get a free pie to eat there or take home (we ate some there and took the rest home). We ordered cherry and hubby and I liked it but Mom wanted it to be sweeter. If you like a tart cherry pie you'll like this one. As for the decor, I'm not sure if they changed anything since the previous yelp reviewers visited here but I didn't see anything that looked distasteful. It is a little dark in there but that doesn't bother me. In fact, I thought the atmosphere here was much better than in most restaurants these days. The noise level here is quite low even though there was several customers dining as well and the floor plan is very open. Dining without a lot of noise, whether its an open kitchen or just noisy acoustics, seems to be rare these days. Our family, especially my mother who wears hearing aids, is very appreciative of a quieter restaurant. We will definitely come back here and give this establishment another visit.

A: positive

Q: CALL A CAB! The aggressive shuttle driver that took me and some other passengers from the airport to our hotel on the evening of Saturday, 6/30/13, was RUDE and careless with everyone's luggage. He made no eye contact, barked at the passengers as if we were all an inconvenience, drove like a bat out of hell, and later broke the handle on another passengers luggage after carelessly throwing it around. Needless to say he did not get a tip from that couple or myself! I will not be using this shuttle service again!

A: negative

Q: Visited Lavo on Valentines day, w reservations booked through their website about a couple weeks prior. Got seated about 5 min after our reservation time. Food was OK, drinks were OK, service was OK, everything was just OK. was seated towards the end of the restaurant, i preferred the outdoor seating towards the strip, but outdoor seating is closed during the winter. :-(. not sure if i will be back to this spot. i felt like the waitress just wanted us out of there quickly, our food was brought and taken within 15 minuets. On the flip side, Music was cool, pretty loud but i wasn't expecting anything other. I've experienced better, and probably wont be back.

A: negative

Q: Terrible! Front desk was no help with locating our room. Written on the room key was 11156. My thought is 11th floor, room 156. Turns out it was 11th floor, room 1156. There is both a room 156 and 1156 on the 11th floor. Btw, apologies to the couple in room 156 for trying my key 50 million times in their door. Got to our room finally after we found a member of housekeeping tell us "go looong way over there (points to left), and keep going far. You find it." Well, it was far. The room we booked thru their site was for a renovated king room. I'm sure you have read other reviews about how dirty the place is. All true. I'll attach pics. Balcony door was drilled shut. Filthy floor. Boogers and spit on closet mirror. Hand prints on mirror over bed. Mildew on mirror over in room gigantic tub. Tub had a crack and dirty. Carpet looked like it was either a fun party OR hobos were carving a camel with spoons in there. Either way, gross floor. Mystery goo on bathroom tile floor. Nasty funk smell in room. We called front desk (Anna) and were assured they do not advertise renovated rooms and do not have any renovated rooms. Then she tried to tell us not to book thru 3rd party websites and they will put where they want to put us. We BOOKED THRU THEIR SITE! Anna tried to tell us we were not going to get our money back and will be charged a cancellation fee. We went down to check out, Bryce did not seem the least bit surprised of the mess. Best part about our visit was actually getting our refund. I don't even feel like playing in the casino here because of the hotels condition and staff.

A:
negative