I ordered around 30 chairs and additional tables for Thanksgiving (yes, quite a large group) from Evelyn. She even arranged to have the items delivered AND picked up. Awesome! I was told that all Thanksgiving orders would be delivered on Monday or Tuesday--better yet, Evelyn offered me my preference. "Monday!" I replied, earlier the better right?! Unfortunately when I called on Monday I was told my delivery would not make it until at least Tuesday or Wednesday. Naturally, I asked to speak to a manager regarding my order. The woman I spoke to (Marla) was immediately defensive and condescending. Not offering any type of resolution, but instead lecturing me on the logistics of how product delivery works and pointing out that I should be 'happy' to receive a Tuesday delivery since Thanksgiving wasn't until Thursday. She even CANCELLED the pick up of my items telling me that I would need to return them myself. Wow. I told her to cancel my order entirely. Surprisingly, that is not the end of this review, one that I wasn't going to write until this morning, when Andrew's Party rental charged me for my order...For a service they never provided. Don't be fooled by their high ratings like I was. I've never felt so mistreated by a business. I am not the first person to experience this. Read the filtered reviews. Do research on other websites! There are more customers with similar stories. Do yourself a favor and go through a legitimate rental company.
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negative