Sentiment analysis: I rented a car here to drive from PHX to San Diego for a mini vacation in December. I know it was around the holidays but the wait to talk to a representative was crazy. I went in on a Monday afternoon and spent over 30 minutes standing in line to talk to a representative. While I was standing in line there were not one, but two, customers complaining. Once I did get up the to counter it was ok service. The lady was very apologetic about the customer who had been yelling obscenities (yes, that's how upset people were). She told me one car was available, then when she went to process it through the system it was gone. Eventually I ended up in a car in the size I reserved and they just happened to throw in their GPS system for free because it was the only way they could get me the kind of car I wanted. I get the feeling that wouldn't have been a perk if I was willing to pay for it (since they tried to sell me on it before telling me the car had it anyway). After getting all my paperwork I went on my merry way down to find my car. The keys were in the car and I was standing by the car waiting for someone to come assist me, which is how it's always been in the past usually. Eventually another customer came up and told me that there was nobody working the lot and they just expected you to drive it to the "check out." It would have been nice had someone told me that or if they had signs to that effect. I am glad I knew to look at the car before getting in since when I got to the "check out" they told me the cameras weren't working and I get the feeling had I not had the insurance they wouldn't have even looked at the car. The only nice part was that with Hertz you can return the car at any location. Since I was staying with family in PHX and just renting a car for a few days, it was convenient to not have to go back to the airport and deal with that. Definitely not my best experience renting a car.
+++++++++
negative

Sentiment analysis: Natalie is awesome. She has been our server the last two visits and she was our cocktail waitress in the lounge tonight. Ask for her!!!
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positive

Sentiment analysis: Worst customer service ever! We entered Fridays one hour before the D-Backs game. We went into the bar and found two open bar tables. Before sitting down we asked a waiter if the table was available. He said yes, and we sat down. No one came to take our order for 10 minutes so we went to the bar and ordered drinks. A waiter came by after we received our drinks and gave us menus. Another waiter came by with more menus. After we had been at the table for 20 minutes, a hostess came over to say the table was reserved for the wait list and we had to move - the other table that was open when we came in was still open and there were at least eight tables open in the dining area. We told the hostess that a waiter told us we could sit there and she said it didn't matter. We asked for the manager. He reiterated that we had been told by a waiter that we could sit there, he didn't care. We asked if we could finish our drinks, since the other bar table was still vacant. He said no. We had to finish our drinks standing to the side of the bar (since you can't take them into the stadium). The table we were evicted from was never cleared or seated and when we left there was no wait list for seating.
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negative