Choose your answer: is the following review positive or negative?

I am never EVER staying at Bally's again. I've stayed here once before and had a decent experience, but this last one (which happens to also be my bachelorette wkend) was definitely my last. CUSTOMER SERVICE SUCKS. I was looking for a hotel that had adjoining rooms in Vegas. I knew we were going to book about 4 rooms and I wanted all the girls to be together. I spoke with a couple of hotel reps and the ones who worked for Bally's said they had ALL adjoining rooms (meaning all connecting) - OK, let's go with Bally's then. They said they charge extra for adjoining rooms and I said fine. It's worth it. The charge was going to be $165 extra for 4 rooms, 3 nights. Cool, done. My OCD took over and a month before our trip. I decided to call in just to make sure the rooms were the way I wanted them to be. They said they were not completely adjoined, that they dont have rooms designed that way, but two sets would be adjoined. WHAT???? Why did I chose you over other nicer hotels then?!?!?!?!? I was FUMING ... but everything was already paid for so I accepted it and moved on. The day we get there, it was super busy (it was Memorial day wkend). We waited in line for half an hour and the lady took about 45 minutes to process our rooms because it was a "complicated" one. I asked her if the rooms were adjoining, meaning two sets connected and she said yes. Guess what? We go all the way up to our rooms and they ARE NOT adjoining. There were no doors to connect them!!!! OKAY, pretty angry at this point. We go all the way back downstairs and spoke with the same lady who helped us. What was her explanation? She said she ASSUMED the rooms were connected. Well, you know what happens when we assume right? It took her something like two hours to try to figure this out, and in the end, I couldn't get the connected rooms because they were all full. Who's fault is that? I CALLED months ahead of time to ensure the room structure, I PAID months ahead of time to make sure things go as planned and this is what I get? By this time, our girls were hungry and we had plans at 5pm that night, so they were getting ready and doing their makeup in the hallway. How inconvenient is that??? The rooms we ended up getting were in the same hallway, they were not connected, not even right next to each other. They didnt end up charging me for the adjoining rooms (better!) and also gave us $50 for room service. Still didn't think that was enough. It's been two weeks since this happened and thinking back on it still makes me angry.

Select from the following.
-- negative
-- positive
negative