Problem: I have American Home Shield Insurance and submitted a service request. I spoke with the receptionist who called to make the appointment and let her know that my spring had broken on my garage door. She said it was no problem and my deductible would be $75 for the repair. When the repair man showed up, he asked me to get my policy and told me that it doesn't cover springs. He offered to apply the $75 deductible to a $400 bill for the spring. The cost tor replace the spring with anyone else was $225. Not only did they mislead me that my repair was covered, but never called me to discuss the matter when I refused to pay the $75 fee for a repair they knew would not be covered. They found a way to make the warranty company send me a bill even though they never even touched my garage door and did not call to discuss it as promised. DO NOT USE QUALITY GARAGE DOORS!
How would this review be described?
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A: negative

Problem: We're trying to do some landscaping here at our humble abode and decided on a pool to be a main focal point and fun for our yard. We had Platinum come out to the house a few weeks ago to help us come up with a plan and give us a quote. The sales guy was fairly nice and gave us the speel. He took some measurements of our backyard and poked his head in saying he would let himself out through the gate cause of some muddy shoes. He also told us he was an old school guy and liked to draw things out by hand. He told us it would take a 3-4 days before we would see anything with a quote. We never heard back. I won't beg people to take my money, but very unprofessional.
How would this review be described?
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A: negative

Problem: Imperial Garden has been around a long time and seems to be a local favorite. That struck me as a very bad sign when I came to Madison almost 20 years ago, and that continues to be the case. The food is insipid, blandly spiced to appeal to unadventurous midwestern tastes and with a menu reminiscent of the Americanized Chinese palaces of the 1950s. I end up there with various groups on occasion, but try to keep it to no more frequent than once every five years (more frequently in my first years in Madison, less so now). It's not that there are vastly superior authentic Chinese options (although I prefer P. F. Chang's, recognizing its limitations), but one does better with other Asian options when in Madison--particularly Thai/Laotian, but also Indian (with many new options in recent years).
How would this review be described?
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A: negative

Problem: Myself and three of my friends went here this past week. I would not recommend Union to anyone. The food was decent but service was HORRIBLE! You would have thought we were eating at McDonald's since we didn't see our server most of the night. Being a local, there are much better fine dining restaurants to go to on the strip where you will get great service!! Here are just a few of my complaints: 1-Not seeing our server for over an hour and her telling us that the restaurant is understaffed and a table of 16 in her section caused her to be slammed is an UNACCEPTABLE excuse for poor service. 2-Placing your entree order and it taking over an hour to come out without a server or management coming over to let you know the hold up is not acceptable. 3-To me, fine dining means that my water glass never goes empty and I shouldn't have to flag down a server to tell you I need more water.
How would this review be described?
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A:
negative