Detailed Instructions: In this task, you are given Yelp reviews. The task is to classify a review as "POSITIVE" if the overall sentiment of the review is positive or as "NEGATIVE" if the overall sentiment of the review is negative.
Problem:My experience mirrors that of Roy R.'s, leading me to think Tender has a beef (no pun intended) against people getting married.
I was part of a bachelorette party of 9 and we chose this place so that we could dress up and have a fancy meal. It looked promising.
Decor: dark lighting, dark wood everywhere, both of which are nice. I felt like I was in the dining hall of someone's mansion. We were seated in a semi-private room that had two long tables that could each hold 10 people.
Food: we were there on a Sunday and the majority of us chose the $39 prix-fixe menu which offered a good value: choice of soup or salad as a starter; choice of salmon, organic chicken or six ounce filet of beef as an entree; choice of cheesecake, creme brulee or flourless chocolate cake for dessert. A glass of wine could be added for $15. I had the salad which was quite tasty. I had a sip of the mushroom soup--it was very mushroomy to the point of tasting almost like a seafood soup. The beef filet was indeed very tender, but lacking in flavor. I had to douse it in the peppercorn sauce that accompanied it. The side order of mushrooms were delicious, as were the potato fingerlings. The creme brulee was delicious.
Service: TERRIBLE. Especially considering this place is supposed to be four or five star dining. First, after we were seated, a server named Chuck came out and introduced himself as our server and asked us what we would like for drinks. Then he went away. Five minutes later, someone named Ezekiel (""Easy"") came out and introduced himself as our server. What happened to Chuck? Usually servers announce a shift change; they did so earlier at the buffet we were at. Then as Ezekiel was taking down our order, he made a tasteless joke towards the bride-to-be (will not elaborate).
When Ezekiel brought the drinks over, he brought two of us the wrong drinks and there was a few minutes of delay until the correct ones were brought out.
At one point after the entrees were served, I excused myself to the use the restroom and when I came back, 8 of the 9 dishes were cleared, including my 1/4 finished filet. The servers were in the process of putting the unfinished side dishes into styrofoam leftover containers. I asked if they had put my 4 ounces of steak in a doggie bag, and Ezekiel acted surprised. ""Nobody told me you were not finished."" Um, Easy, it's YOUR job to ask if I was done with my meal and given how much was left, it should've been a no-brainer! He kept saying he didn't know and that nobody told him. I was about to throw a fit, but 1) this is supposed to be a happy occasion and 2) we were pressed for time.
When Ezekiel brought out the desserts, I got the cheesecake even though I ordered a creme brulee and had to wait a few minutes for the correct order. Admittedly, the drink and dessert flubs are minor, but completely not expected at a 4 or 5 star dining establishment.
Taking away someone's unfinished entree is unacceptable at any establishment. When that happened at California Pizza Kitchen, I got a voucher for a free appetizer for the next visit. Here, he knew he messed up royally but did nothing to make amends.
I would wholeheartedly recommend against going to Tender.
Solution:
NEGATIVE