Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

This fantastic hotel has it all: luxury, an excellent location and a fun atmosphere. The rooms are spacious and well decorated, and the staff is always helpful and courteous. Whether you're traveling for business or fun, I highly recommend the Hard Rock Hotel in Chicago. I stayed there with my wife recently, we were on a short weekend break and we wanted to enjoy the music an just have fun. The Hard Rock certainly delivered what we were looking for. The hotel is in a central location, within easy reach of the main tourist spots in the city, however, there's superb food on site and the best entertainment you could wish for, so there's barely a need to leave to hotel! (well, we DID leave the hotel to see the sights, but you know what I mean). My wife and I particularly enjoyed the gym and spa facilities, including a relaxing massage. This hotel surpassed our expectations in every possible way, and we'll surely be staying there again the next time we visit the Windy City.

positive

I am staying here now and actually am compelled to write this review before I fall asleep. The front desk staff were brief and one of them was chatting with her friend (gossiping) as I checked in (VERY unprofessional). The room she offered me was on a 'high' floor (5th.... HA) and when I checked in there was a big bag of grapes left behind by the previous guest on the window sill and some of the previous guests hair in the bathtub....I was DONE. Called down and had them re-clean the room; they made no offer to compensate or upgrade...not even a bottle of wine. The front desk clerk suggested I come down and get a key to another room (like I have time for that). Disappointing as I do like Kimpton hotels and am a Kimpton In Touch member (btw they've done away with the amenities...you just get a free item from the mini bar).

negative

Negative points: 1. I guess they gave me the worst room. It's small room with a king size bed even though I'd requested a room with two queen beds. 2. No roll away bed was available so I had to sleep on the floor. 3. The tub in the bathroom would not drain. 4. No exhaust fan in the bathroom. 5. broken furniture. Plus point: 1. Convenient location.
negative