Problem: What would be an example of an negative review?

Answer: Terrible customer service!! I came in on a Monday afternoon (April 15th, 2013 at 2:30 PM) and was not greeted as I walked in. I brushed it off and stepped up to order. The three employees behind the counter continued their conversation instead of assisting me even after I made eye contact and a smile. One of them even said good-bye to another employee that just started walking into his peripheral vision instead of helping a customer who has been in his line of sight the whole time. I looked at my phone and I had been standing there for about 4 minutes, with no one saying a word or offering me assistance. I ended up walking out, what kind of BS establishment is this?

Problem: What would be an example of an positive review?

Answer: What a wonderful little treasure to have found! Absolutely delicious homemade Italian food...

Problem: What would be an example of an negative review?

Answer:
First pass they messed up the pulling mechanism that keeps the car moving. They had to stop the wash and send us around again. The second pass didn't rinse the car and tore the rain gutter off the car. I pulled out of the way and called the attendant over. The gutter is hanging off the side of the car and the attendant walks up and says "what?" I pointed out the gutter and he said ya that always happens to that kind of car. Perhaps you should tell people with this kind of car that BEFORE they go through twice! Don't use this car wash!