Problem: My experience with Penn Avenue Fish Company started off pretty great. My team and I are here on a work assignment in the area. I found this place on Google yesterday, so we all agreed to check it out. The decor was really cute, and even though it was a small restaurant and crowded, we got prompt and attentive service. The waitress brought our food out quickly and it was delicious! We all loved what we had and agreed to come back the next day. Today was a different story. One coworker ordered the black cod chowder, which he really enjoyed. Three of us ordered the salad. One had grilled shrimp, my boss had salmon, and I had the swordfish since she was raving about how great it was the day before. The grilled shrimp salad came out first. After waiting fifteen minutes after that, we tried to get the waitress' attention to find out why the food was taking so long, but she kept flying past us delivering food to people who had come in after us. My boss finally got her attention while she was walking past us. My boss started to ask her about our food, but she rudely cut her off and said, "not yet", and kept walking. No explanation, no assurance, no apology, just "not yet." We saw another staff member dealing with a problem order, so my boss went to ask her what was happening with our food. She told her that different food takes different amounts of time. (Thanks for the tidbit, Captain Obvious.) My boss explained that we had ordered a salad with fish and that it shouldn't take this long. She went back to check and told us that our food was in the window and it was coming out now. We basically waited over 30 minutes for our salads after the other salad had come out and we had ordered them together. The waitress brought our food, still with no apology for the wait. Our coworkers had long since finished their food and were waiting for us. I had two bites of my salad, which tasted really good. Then I took a bite of my fish. It wasn't really hot for something that just came out and the salmon and my swordfish were burnt on the bottom. I explained to the other staff member about the fish. I told her that I didn't want another one since it took so long in the first place, and wanted my money back. She went to get the manager who turned out to be the rude server who we had already had issues with. I told her that the fish was burnt. She said that it wasn't burnt and that all of their fish is fried all the way through or something to that affect. I think I know the difference between well done and burnt, but whatever. This isn't my first time out of the house. She asked me if I wanted them to fix up another fish and I said no. She said that she would put it in as a priority and I said no. I wanted my money back. It took too long and we needed to get back to work. She came over, put the money on the table and left. We barely saw her. No one apologized. The waitress / manager and the other staff member were rude and condescending. It was clear that customer service was a foreign concept for both women. It would have been okay had there been better communication. It was busy, they are understaffed with there only being one waitress who happens to also be the manager. Mistakes happen and I get it, but to avoid us at first, cut us off when asking a valid question, and then not apologize for what happened says a lot. I would not go back there and I wouldn't recommend it to any one else. It is unfortunate, because the food was awesome yesterday. This place makes my the no-no list. Signed, Cruise Director
How would this review be described?
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A: negative

Problem: While I frequent the shop in San Francisco, the first time I ever set foot into the store at the Premium Outlets in Las Vegas was amazing. There is an associate there, by the name of Anthony (I believe) who is a breath of fresh air. He greeted every single person who walked through the door, had a very nice smile and great suggestions. I walked out having completed at least 70% of my Christmas shopping and BF walked out with face products thoughtfully suggested by Anthony. I work in the healthcare industry and get many free samples for lotions and skin products. I'd rather spend the money and have such great retail encounters as I did with Anthony.
How would this review be described?
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A: positive

Problem: Anthony was amazing help and he got me scheduled for same day service and the tech that came out, Brennan was amazing and was very fast and helpful!!! I had no hassle and everything they did was of the utmost professionalism I have seen and dealt with!!! Highly recommend them to anyone and everyone!!!
How would this review be described?
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A: positive

Problem: Scammers! My guy and I rented a truck from here for a quick trip to Scottsdale and back. The girl at the counter was not very interested in customer service and did not seem to know much of anything about the company. She did not even know how to process the storage locker we wanted to empty and return the key to... The truck its self was very clean and ran fine. When we picked up the truck we were told to return it with 1/2 tank of gas or there would be a $30 fee plus $5 per gallon. So we knew we would be stopping to fill up on the way back. The gas gage was acting kinda funny during the trip but we didn't think much of it. When it was time to return the truck the gas gage said we had 3/4 of a tank remaining, so we just went straight back to the lot. The worker looks through the truck and everything seems fine. My guy decided to look at the paperwork before paying and it was marked that the truck only had 1/4 of a tank. We were shocked and pointed out the mistake since the fees would have been so high. It was then we were told the gas gage was backwards... What!? The staff acted like it was no big deal and even tried to blame the truck manufacture. I have never seen a new vehicle with a backwards gas gage in my life. These scam artists had it flipped in order to trick people tired from moving all day into paying their ridiculous fees. I am so disgusted with this place!
How would this review be described?
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A:
negative