Is the following review positive or negative?

My husband and I live in the same neighborhood so we often like to get something to go when we're in a hurry however, we wont be going again anytime soon. Every time we have ordered food to go its wrong. The last time we went, several items were missing from our order. When I went back I was told by the manager that everyone is asked to sign their receipt confirming everything is correct. I told her that in the 6 months months we've lived in the neighborhood and been eating there, we have never signed a receipt. At this point the manager argued with me, stating this was their policy. When I asked her to show me the receipt we had signed, she could not produce it. It's very frustrating to order food, have it be wrong and then have someone tell you its your fault. Not only this but I believe the hostess or the kitchen staff should be reviewing the orders and signing the receipt, not the customer. I'm paying for the food, the staff should be the one guaranteeing the order is correct. It's too frustrating dealing with the staff and always having your order be wring, we will not be going back anytime soon.
negative