Choose your answer: is the following review positive or negative?

Let me start by saying that I love the location in Boca Park and my two star review is based on the condescending service I've gotten at this location. I've been here a few times and I've always left in the mindset that I wont come back. My last visit a few days ago was really off. The woman behind the counter stopped to answer the phone in the middle of taking my order. After hanging up she says to me "apparently I am not competent or intelligent enough to answer simple questions, only the owner can" followed by rolling her eyes. ....ok....? Anyway, after waiting 15 minutes and noticing people who had come in after me all getting their drinks, I asked if my nutella latte was on the way where the same woman told me that someone must have "stolen it." No apology no empathy... whatever it's a coffee shop I guess. But when I told my friend that I met there that the service is always off at this location she said that she asked for 3 ice cubes in her espresso and the same woman said "ok I'll make sure it has exactly 3 ice cubes and no more" in a condescending tone. I don't expect amazing service at a coffee shop but it would be nice if they realized they have a job because of their customers, whether some have picky requests or not. I'll definitely keep going to the Boca Park location where I have an amazing experience every time, but I think next time i'm in this area I'll go to Starbucks which is less than a mile away.

Pick from:
1). negative
2). positive
1).