Problem: What would be an example of an negative review?

Answer: Learn customer service! I had a 10am-1pm appt time, said he would call prior to coming out. I waited at home all day and finally called at 1220, no answer. I called again at 1240, Mario answered and said he said he called earlier in the day and left a message.. I received no call. I told him that and he told me to, "go check your messages" in a very rude tone. I stayed home from work to take this service call, thanks for wasting almost an entire day. I later received a call back and he stated that he now realized he called the wrong number; I know you did, too late. I went with Wrights Appliance Repair. Awesome. Why 2 stars and not 1.. I don't know how his actual 'appliance service' is...

Problem: What would be an example of an positive review?

Answer: Normally I would scoff very loudly at such extravagant prices-- $7.50 for a cup of coffee?? *Starts foaming at the mouth* But arrrrrrr the cheese danish!! Let me warn you, don't try to finish the whole thing on your own. I mean, you can do it, but then you'll end up with a food coma and I'll be right here pointing and calling you a fatty. Seriously though, it's no wonder Jean Philippe won the Food Network pastry challenge. As far as I know, every crust is perfectly layered, every filling is a creamy folding of silk, and every topping is fresh and immaculately placed. Even the sugar free desserts are divine!! Mmm, a patisserie where even my diabetic dad can enjoy himself? A definite five-star eatery! However, minus one for the ridiculous prices.

Problem: What would be an example of an negative review?

Answer:
I've been a long-time customer of this particular location. This used to be my favorite place to take my car, but they're under new managment or something. They were always fair and even tried to save me money from time-to-time. The past few times I've taken my car there, though, they've tried to upsell me and told me I needed a service they had done just a few months prior. It looks like I'm on the market for a new mechanic. :-(