Problem: What would be an example of an positive review?

Answer: We flew Swiss airlines to Barcelona over the holidays because they offered the cheapest fare ($580 pp round trip). Based on the experience I had, I would definately fly with them again. We had booked an extremely tight connection in Zurich each way (under an hour) and were worried that we'd have to go through customs there before continuing on, as we did on our way to Venice last year when we had a layover in Madrid. Nope, not here. The Zurich airport is one the most efficient I have seen. We simply took a tram from one terminal to the next, which took us about 15 minutes gate to gate. We arrived in plenty of time for our connection on the way over. On the way back, we still had enough time, but we were about 10 minutes late in landing at Zurich (due to high traffic) so then they held our plane to Chicago for 15 minutes to allow other delayed passengers to board. Combining that with a delay in landing at O'Hare (again due to traffic) we were about 20 minutes late in total. Still not that bad though. Service was excellent on all flights. On the way there we moved to an empty 4-person row so I could stretch out. They served plenty of food (and it was pretty tasty, with some swiss chocolates) and lots of drinks and provided free headphones for use with the free seatback entertainment systems that had a great selection of movies and tv shows. Based on the great service, ease of connection in Zurich (where I think pretty much all their flights from Chicago connect) and the low price, I would definately chose Swiss air again.

Problem: What would be an example of an positive review?

Answer: Today was one of those days where I look in the fridge at my frozen dinners.. Then I look in the cabinets at my cans of soup... and say f*ck it. I'm going to try something new. Enter Jimmy Johns. In GA, they just recently started opening shops, but none of them where near enough to where I lived and worked for me to actually try it. First off, the website is awesome. Their nutrition calculator lets you choose the toppings, add/subtract things from the sandwich, and even choose a lettuce wrap instead of bread. It gives you the complete nutrition info, instead of just calories. Yay! I got the country club unwich (lettuce wrap) with turkey and ham, and sat patiently waiting for the delivery boy. The delivery time said somewhere between 11 and 11:30; the boy showed up at 11:02. Nice! The sandwich was delicious, despite it's lack of bread, and super healthy.. because of the lack of bread. Oh, and it's cheap! 6.50 for the sandwich, plus whatever yout tip. Will definitely order from them again.

Problem: What would be an example of an negative review?

Answer:
Muffuletta was cold! Waited 2 hours & never got either of our pizzas as many other around us who came in later did! Manager made excuse after excuse but finally admitted they lost our order! Could this have not been figured out the first 2 times we asked them to check on our order? Manager & wait staff were incompetent. Chef called me honey & said what else can I do for you. You are already getting your meal comped! How can you comp what we never got! 1 person from our party got his food! 1! We got up & walked out after 2 hours of excuses!!!