Multi-select problem: How does the next paragraph end?

How to add parental controls to itunes
Launch itunes.
Click on the shortcut icon on your desktop or open it from the program list on your computer.
Click on " edit.

Choose from: a). This is in the upper-left corner of the screen and will open a list of all your available tools. If there are any options (or exceptions) that you want to add to your settings, click on either delete, uninstall and remove all items, or enter " old box " to restrict the access of your settings.. b). The button near the bottom of the screen will change to " tools " or something similar. This will automatically save documents and apps to your computer.. c). From the menu toolbar at the upper left corner of the window, select " preferences " from the drop down menu. Alternatively, you can use the keyboard shortcuts ctrl +, (comma button, for windows) and command +, (comma button, for mac).. d). It's the first button in the itunes window. This opens the window that has your device or saved media, depending on the program you need access to..
c).