Choose your answer: is the following review positive or negative?

Ordered a customized birthday cake last week and the cake tastes terrible. the yellow cake inside probably went bad or something since it's wet and not soft at all. I called a couple days before I get the order trying to ask nicely if I can get my order a few hours earlier on that day. They simply hang up on me after they heard what I have to say. I definitely do nor recommend this place. The cake almost ruined my friend's birthday and their customer service needs to improve.

Select from:
(i) negative
(ii) positive
(i)