Staying at the Riviera was the worst hotel experience I have ever had. Absolute nightmare. My girlfriend and I had booked 3 nights at the Riviera 3 and half months before we stayed there. We selected a non-smoking luxury room with a king bed. I double checked the reservation before we left, and everything was good to go - we were excited! We checked into the hotel late in the evening and were given our room key along with some brochures. Tired from the drive, we couldn't wait to get to our room and crash. But upon finding our room we discovered that we had been placed in a smoking, classic room with two beds. The room stank. Neither I nor my girlfriend are smokers, and though we had specifically booked a non-smoking room, we were forced to cohabitate amidst the saturated stench of a dirty ash tray. But the smell wasn't the only unpleasant thing about the room, not by a long shot. For starters, it was ugly as sin. There walls were stained, the bathroom cabinets were missing knobs, and the wallpaper was so hideous that it took every ounce of willpower I had not to gouge my eyes out. I immediately called the front desk to get this sorted out, explaining that there was a mistake and we had not been placed in the room we ordered online. The front desk clerk told me that the hotel was completely booked and there were no available rooms to switch into. She suggested checking back in the morning around 11:00 a.m. to see if there had been any check outs. 11 a.m. rolls around and I am at the front desk checking to see if anything has opened up. Nothing. The clerk tells me there are still no available rooms, but to try back in a few hours. Fast forward and I'm back there again listening to them tell me that there are no rooms and there is nothing they can do. I ask to speak to the manager, and after about 15 minutes of waiting, he comes out of his office to speak with me. The clerks at least pretended like they wanted to help me and were doing everything they could, this guy had a pompous air about him that let me know I was wasting his time before he even said anything. I once again explained my situation, to which he smugly replied that the room choice option on their website was a preference and did not guarantee that the preferred room type would be reserved. Furthermore he told me that the hotel had enough guests to fill the luxury rooms, so he didn't feel inclined to switch us. Then, with the phoniest and most self-satisfied smile I had ever seen, he reiterated that there was nothing more he could do. What kind of bullshit is that? I don't know about you, but when I book a room I assume that the room I booked will be reserved. Feeling defeated, I retired to my room to tell my girlfriend what had happened. But it wasn't over. Later that night, we were getting ready to go to sleep. I was laying on the bed watching TV and she was just stepping into the bathroom when suddenly she released a blood curdling shriek. She screamed so loud I was sure I was about to see a dead body laying there on the bathroom floor. What I saw was worse. Scurrying across the floor was the most enormous cockroach I have ever seen. This thing was HUGE I'm talking the size of a small mouse. After completely losing our shit, my girlfriend and I regrouped to formulate a plan of attack. Our first instinct was to curb stomp the shit out of this vile creature, and send it back to the pits of hell from whence it came. But we resisted these urges in favor of a much more devious plan - bring it to the front desk. I somehow managed to capture the disgusting hell-beast in a plastic cup, and skipped joyfully down to the lobby to speak with the manager. He emerged from his office looking complacent as ever, no doubt prepared to send me packing once again. "How can I help y--" he began to say as I placed the cup on the counter in front of him. Upon seeing this captured behemoth, his eyes went wide and the smugness left his face faster than you can say "la cucaracha." He was utterly petrified, and I was loving every second. Fixated on the cup for a few moments, he looked up at me with a grimace and said "I don't like bugs." And without missing a beat my girlfriend replied, "Neither do we." The delivery of that line could have been straight out of a movie, almost too good to be unscripted. To his credit, the manager ended up giving us a $40 compensation to eat at one of the hotel restaurants. It didn't make up for our experience but at least it was something. In addition, he MAGICALLY found a luxury room for us to stay in for our final night there. So on one hand that was nice, but also a glaring confirmation that those assholes lied to us about the hotel being completely booked. Overall, I would rate my experience at the Riviera as thoroughly horrendous and would NOT recommend anyone to go there. Ever.
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A.