What is the sentiment of the following review?
This was our 2nd trip. The first time was ok, it was a little slow and it was their 1st day open so I could give them another shot. Bad Idea. Burgers were bland and overcooked, fries were limp and the service sucked. I ordered a cup of cheese sauce for my fries and they gave me this pitiful little serving of cheese sauce that they charged a dollar for. When I asked about the cheese, the owner or manager or whatever he is with his horrible hair piece, told me I should've just ordered cheese fries if I wanted more sauce, he could have said something like, "we can look into maybe getting a bigger size cup" but he decided to lecture me about how I should order my food. The only thing remotely redeeming about this disaster is the onion rings, I can't say anything bad about them. After the meal, I went to the counter to ask for a to-go box and one of their employees was ordering his dinner so naturally it took 4 of their other employees to take his order and completely ignore the fact that I was standing there for about 2-3 minutes. They acted like it was an inconvenience for them to turn around and grab a box for me. While getting ready to leave, a lady we had talked to that was also a patron not an employee asked us if we thought it was bad as well, we agreed and she and my mother went to complain or more so, let them know so they could improve, the manager lady missed the whole point, she thought they just wanted something for free. She also said if it was bad, we shouldn't have eaten it, I'm very sorry we didn't wanna wait another 20 minutes for a sub par burger and fries. Do yourself a favor and go to Fuddruckers, Five Guys or In and Out if you want a good burger. I'll stick with Fuddruckers where they give you FREE cheese sauce for your fries if you want it. BurgerFi is a no fly zone for myself and my family!!!
Options are:
(a). negative;
(b). positive;
(a).