Problem: What would be an example of an negative review?

Answer: Normally I love a good drag show..but this was not good. Frank was out with gallbladder surgery so they had a bunch of replacements that did not do any better than Freezone's drag show..at least there some of them actually sing. This was all lip sync'd..which is fine. I was bummed that I didn't get to see Frank but I am over it.LOL We did order a $25 bottle of Asti which was a nice way to start the evening before heading over to The Bank.

Problem: What would be an example of an positive review?

Answer: Going through all the gourmet burgers that we rifle thru on a regular basis, once in a while it's nice to go to a fast food joint to get a regular, good ole' fashioned burger without having to feel like you've sold your soul to the evil incarnate... Coming from the East Coast, In N' Out was this idolized burger business model which marketed fresh ingredients in a super paired down list and even a secret menu which gave those in the know, 'an insider elite status' (it was even brought up during class at The Hotel School...although I wouldn't call it a menu, rather a variation on existing items ) But, In N' Out has that evolutionized mystique, a cross between nostalgia, fast-food fare with that healthy, Californian fresh-food zeitgeist that dupes all of us into believing that we're eating healthy and saving the dolphins with each purchase... With that said, the burgers, the architecture along with its core values has become a staple in the West Coast culinary landscape and it's always on the list of places we go to grab something quick and delicious, (it's really bad that there's one across the gym...) It's a pretty simple menu, and going there is no brainer, but we like to get a couple of things different; for the burger, it's always a 2x4, (a double double - two beef patties with extra cheese -four slices) and get it, 'Animal Style' where the patty is Mustard Grilled, with Grilled Onions, Thousand Island Dressing and Extra Pickles. You can ask for the Burger to be, 'Medium Rare' for it be pink in the middle, (sometimes well done can be too tough for me) all in all, it's got great flavor and the Beef shines through above all the condiments.... For the Fries, it's got to be, 'well done' (cooked until they're extra crispy). I don't know, but maybe because they cut the fries fresh, they can be chewy/soggy so when you order well done, they come out crunchier. on top of that, we order them, 'Animal Style' as well; that's with Melted Cheese with Grilled Onions and Thousand Island Dressing on top. You have to eat it with a fork and it's decadent!!! Wash it down with a Root Beer Float, (Root Beer with a scoop of Vanilla Ice Creams) and you're back in the 50's, beeboping to the jukebox after school with girls in hoop skirts and neckerchiefs swung to the side!!!! In fact, I feel like having In N' Out right now.... gotta run!!!! Ratings (Out of Five Stars) Food: 4 Ambience: 3.5 Service: 3.5

Problem: What would be an example of an negative review?

Answer:
Let me start by saying that I love the location in Boca Park and my two star review is based on the condescending service I've gotten at this location. I've been here a few times and I've always left in the mindset that I wont come back. My last visit a few days ago was really off. The woman behind the counter stopped to answer the phone in the middle of taking my order. After hanging up she says to me "apparently I am not competent or intelligent enough to answer simple questions, only the owner can" followed by rolling her eyes. ....ok....? Anyway, after waiting 15 minutes and noticing people who had come in after me all getting their drinks, I asked if my nutella latte was on the way where the same woman told me that someone must have "stolen it." No apology no empathy... whatever it's a coffee shop I guess. But when I told my friend that I met there that the service is always off at this location she said that she asked for 3 ice cubes in her espresso and the same woman said "ok I'll make sure it has exactly 3 ice cubes and no more" in a condescending tone. I don't expect amazing service at a coffee shop but it would be nice if they realized they have a job because of their customers, whether some have picky requests or not. I'll definitely keep going to the Boca Park location where I have an amazing experience every time, but I think next time i'm in this area I'll go to Starbucks which is less than a mile away.