A man is wearing a red shirt. he

is talking into the camera.

How to take multiple choice tests
Understand how multiple choice tests work.
Multiple choice tests require that you pick an answer from a set of usually 3-5 choices. In other words, you only need to be able to recognize the correct answer.

You will not need to come up with a word or paragraph of your own. However, knowing the information at a deeper level (such as memorizing definitions) can help you recognize the correct answer when you see it.

How to cope with hurtful insults
Speak to the person privately.
Oftentimes, it is beneficial to privately address the individual who has insulted you. Speaking privately is best to avoid the situation from escalating in front of others and to lessen the insulting person's likeliness of becoming embarrassed or defensive.

Before speaking with the individual, take a deep breath, and calmly ask the person to speak with you privately. Once alone, let the person know that you did not appreciate his insult, and inform him of your expectations and what action you'll take it happens again.

How to deal with frustrated employees
Keep the lines of communication open.
One of the major reasons for employee frustration is a lack of communication. Sometimes, for example, supervisors do not bother to explain work tasks to each employee.
This lack of communication causes frustration among employees, as they do not really know what to do, when to do it, or why they're doing it. Make sure your instructions are crystal clear.