Problem: W: "Big Apple"? What do you mean? M: "Big Apple" is the nickname for New York City. Are you going to New York with us, or aren't you? W: Yes, I'm going. I'm especially looking forward to visiting a special show on modern American painters there. But tell me, where did the nickname come from? M: Some of the musicians of the 20s gave it the name. When they played a concert in New York in the 1920s, the musicians called it the "Big Apple". W: Amazing. New York is such an interesting place and it even has an interesting nickname. What was said before this conversation?

A: M: Are you ready for the trip to the "Big Apple"?

Problem: M: Good afternoon, madam. This is John Cruise. I wish to register a complaint about my video recorder. W: I see. I hope I can be of some help. Can you explain what the problem is, please? M: Well, the recorder has severely damaged two quite valuable tapes of mine. And you guaranteed that this machine is the best there. I hope you understand that a simple repair is just not enough. I demand compensation for the lost tapes as well. W: I'm sorry. That's all very unfortunate. I'm sure something can be done. I will put you through to our legal consulant, Mrs. Schroder. One moment, please. (dialing sound...) Hello, Mr. Cruise? Thank you for waiting. I'm awfully sorry, but Mrs. Schroder is having a meeting right now. Could she call you back later this afternoon? M: I hope you're not trying to get rid of me. W: Not at all, sir. I have noted your complaint and I will urge Mrs. Schroder to call you back as soon as possible. Could I have your phone number, please? M: Yes. It's 0181 945 8719. W: Thank you very much. Goodbye. What was said before this conversation?

A: W: Sound and Vision, Administrative Department, Eve Wheeler speaking. Can I help you?

Problem: M: Oh, no! That's the way he always talks! What was said before this conversation?

A: W: I was amazed when I heard Tony played piano so expertly! From the way he talked, I thought he was just starting his lessons.

Problem: W: I couldn't say I was relaxed. What was said before this conversation?

A:
M: How did you feel when the head called you?