Q: Given a hotel review and the corresponding polarity of review (i.e., Negative or Positive) identify if the polarity is correct. Write 'true' if it's correct, 'false' otherwise.
Review: We recently completed our second stay at the Fairmont Chicago. The check-in process was quick and painless but the front desk staff was almost disinterested in the whole procedure. That is fine when I am traveling on business, but on leisure trips I would appreciate a warmer greeting. The hotel was hosting a convention at the same time as our stay, but other than seeing some signage/attendees in the lobby, we wouldn't have noticed. This is probably due to the separation of the conference areas from the guest rooms and the 8 speedy elevators. We stayed in a Parkview Suite so we had a large room with a great view of Millenium Park. The anteroom was well appointed with a sofa, coffee table, desk, mini-bar with sink and coffee maker, and dining area. The bedroom appeared to be the same as a standard Fairmont room, but maybe slightly larger. The bathroom also appeared to be similar to a standard Fairmont room, and once again, possibly slightly larger. The upscale modern decor is pleasing but not overtly luxurious, and several small touches such as a shoe shine station (with extra collar tabs), are peppered throughout. We booked a few evening activities through the concierge and everything was perfectly handled. The hotel restaurant, Aria, couldn't find our reservation but they oddly new my name and remembered that the hotel had called to make a reservation for us. They had no problem seating us and the dinner (both food and service) was lovely. Minor complaints: The pillows could be better. I'm not sure if they remembered our preference for non-down bedding from our last visit, but seriously, these things barely felt like pillows. I'll suffer through some congestion if I can get better neck support. Also, the valet parking attendants seem overly eager to take your car (and charge you $49). And as I mentioned above, the front desk experience could be improved. Best feature: After our first stay, I gave a brief review in the comments section of the Fairmont President's Club (membership is free) website. I received a phone call from the Director of Rooms the same day asking to discuss our experience. After this stay, I left a comment essentially thanking the hotel staff for a great stay, but still received a warm, friendly phone call from the Director of Rooms asking if he could do anything to improve our next stay. Kudos to the Fairmont for taking its customers seriously, and for that, they've won my loyalty.
Polarity: Positive
A:
true