TASK DEFINITION: You are given a review about a place. You need to provide a rating from "1 star" to "5 stars" for this place.
PROBLEM: Coffee that tastes like pepper? No, thanks! This is my second time at this Blueberry Hill. The first time they got the benefit of my doubt, but the second time sealed my doubts. The place looks run down. The food tasted like rubber, the eggs were half cooked, & pepper tasting coffee. Plus the cashier couldn't add $17.20 + what makes $20.00 even? The only positive is the server that helped us both times. She was sweet, positive, and helpful. She is a tall thin lady.

SOLUTION: 1 star

PROBLEM: I have been using snooty pets for the last four years. I had always loved these guys. Did a great job, super friendly and my dogs always seemed to love going. The last few times though, my dogs have come home with very uneven cuts. I called, and asked not to have the same groomer cut my dogs next time
. Next time came, and again I picked my dogs up and my schnauzer was cut uneven, plus her beard had been cut way down. She looked silly. Then yesterday I decided to give them one last try, I picked them up and got them in the car and I hadn't even made it to the street before I noticed my schnauzer had been crying and couldn't open her left eye. I went straight to the vets office, id rather be safe then sorry. Glad I did, cause she has a scratch in the middle of her cornea and has to be on antibiotics. Now, I am aware cutting a dogs hair can be difficult. But after the service I have received the last few times, this is the final straw. Too bad, I really did love this place. I will be going someplace else from now on.

SOLUTION: 2 stars

PROBLEM: Big O Tires might want to reconsider it's motto: "The Team You Trust" because the folks who work here try to sell customers on unnecessary service and parts just to pad the bill.

But let's put the positives up front: if you come in here with decent knowledge about car repair and what is/is not necessary to keep your particular car running, Big O Tires isn't a bad mechanic shop. Their mechanics do solid work and they carry premium tires and will help you choose the right tires to fit your car's make and model,

That said, if you need a mechanic you can trust to tell you what work needs to be done on your car, go somewhere else. This shop is all about sales--more service, more parts--mostly unnecessary. It's a shame really that this has become the standard at corporate mechanic shops. If only there was a corporate mechanic operating on the idea of trust--only advising customers to obtain the necessary repairs and distinguishing optional repairs--that shop would earn a lot of repeat business.

Big O Tires does not do that. Even if you come in telling them you want a specific, cheap repair (like patching a tire), they will try to sell you on the more expensive, unneeded option (new tires!).

So don't come here unless you feel confident enough in your car repair knowledge to tell the mechanics what repairs you do and don't need.

SOLUTION:
2 stars