In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

customer: Hello.
agent: Hello, how can I assist you?
customer: Can you help me booking a flight ticket from DTW to AUS?
agent: Sure, I can help you with that. May I know your travel dates please?
customer: I will start on 05/08 and return on 05/10.
agent: Do you need break in between your journey?
customer: I need a direct flight.
agent: Please let me know if you have any other specifications.
customer: No.
agent: May I know your good name please?
customer: I am Richard Lopez.
agent: Sorry to inform you that there are no direct flights available for you on those dates.
customer: No problem, thank you for the information.
agent: Thank you for reaching us.
no_flight

customer: Hi, I am Timothy Campbell.
agent: Hello, what can I do for you today?
customer: I am planning to travel to New York to celebrate my cousin birthday. Can you make a reservation with a single connection?
agent: Sure, could you please share your travelling dates?
customer: Sure, I need to fly on 06/09 and 06/11.
agent: Ok, may I know your near by airport codes?
customer: Sure, I need to deviate from Austin AUS.
agent: Kindly mention your destination airport code?
customer: Sure, my landing point is LGA.
agent: There are no flights found on your requested dates.
customer: Ok, not an issue.
agent: Thank you for reaching us.
customer: Thank you for your information.
no_flight

customer: Hello, I am Linda Robinson.
agent: Hello, how can I help you today?
customer: I would like to travel to SFO from OAK to celebrate flowers festivals. can you please help me to book a ticket?
agent: Sure, help me with your travelling dates?
customer: My travelling dates will be on 01/08 to 01/10.
agent: Ok, any specific requirements?
customer: I need a connecting flight.
agent: Ok, flight- 1005, airline- Southwest, price- 200 with connection-1 matches your requested details.
customer: You can proceed to booking.
agent: Ok, your ticket has been processed.
customer: Thank you.
agent: Thank you for opting us.
book