Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

[Q]: I was initially very excited to be staying at the Ambassador East hotel. The photos online appeared very classy and upscale and I thought staying there would be a pleasant experience. Upon arrival I was very disappointed - the main lobby was closed for construction making it somewhat difficult to get around. Our room was very dated - old furnishings and linens, damaged tile - it fell quite short for the high price we paid. It is an older building with very thin walls allowing you to clearly hear all other guests in surrounding rooms and also the lovely slam of doors of departing guests in the morning. Doorways are extremely narrow in hallways and room - gives a very claustrophobic feel to the hotel.

[A]: negative

[Q]: I have stayed in hotels all over the world, and this is probably the worst service that I've ever experienced. The staff was unaccomodating and the hotel did not provide the services that it claimed it would. I decided to try the Monaco because it seemed interesting, was close to the theater, and had what seemed to be a good rate. What a huge mistake. The front desk staff was condescending and not even remotely helpful. The room was not clean, the gold fish we had requested came many hours after we told them we would be arriving, they never bothered to come turn down the beds, and the late check-out "priviledges" which were guarenteed when I booked the room suddenly became "upon request" - boy the extra 30 minutes they gave me sure were helpful. Dont' waste your time or your money here. At best, it's nothing special. Personally, I like the Fairmont in Chicago, but anyplace woudl be better than the Monaco.

[A]: negative

[Q]: The hotel is well located, but the service is poor. They seem to cater to large conventioneers, with service more like a moderate chain hotel - not your typical Fairmont. There are too many specifics to outline here, let's just say that from the front desk, to the spa, room service which only got my order correct one-day, to housekeeping which didn't even clean my room one day (although they sent a manager to inspect the room because the housekeeper said she did clean the room. Yep, that's just what you want to come home to after 10 hrs of meetings! They did offer me a complimentary breakfast for my inconvenience! The hotel is large and many times between 5-7 pm there would literally be a long line of guests waiting for an elevator. I've stayed at this Fairmont twice. The 1st time I attended a conference nearby and the last time l chose it for the price. But it's not worth enduring such poor service. That was the last time for me.

[A]:
negative