Problem: What would be an example of an negative (OPTIONS:
- negative
- positive) review?

Answer: It saddens me to say that this isn't the worst Mexican restaurant we've eaten at, that's on Oahu near Waikiki beach, but it's close. Damn it we had to drive by Arriba's to get to this place. I had a chimichanga that was a little anemic, though what there was of the filling was ok, beans tasteless, rice looked the part but as spicy as your average UK meal involving boiled meat and root vegetables. Erin's Fajita salad was similarly lack luster with all the appearance of being tasty yet bland chicken. Usually, unless there's an attempt at "chefing" as opposed to cooking I'll order a basic dish ( I don't shoot the chef though and trust me these guys are safe from Agent Sands , very safe) for the first time out and if the beans/rice suck.. no return. Overall It feels like aliens, space ones, are running the place and they learned cooking from pictures. It's certainly a mistake we won't be repeating.

Problem: What would be an example of an negative (OPTIONS:
- negative
- positive) review?

Answer: This place is awful. The food takes ridiculously long and the staff is extremely rude, arrogant and condescending. I ordered tacos one night, and after all of my friends finished eating their food, I went to bring it to the waitress's attention that I still hadn't gotten my tacos. She said "OH! Let me get them," saw her grab them from under the heating lamps in the kitchen and then passive aggressively threw them down in front of me. After I told her I didn't want them anymore (since my whole table was already done eating), she gave me an attitude and called over the manager, who told me he would take them off my meal. Then, as I was signing my bill (giving the waitress a very undeserving tip), she proceeded to take a picture of me on her cell phone. It was the most unprofessional and humiliating experience. No customer should ever be treated this way for justly expecting quality service. I will never go to this place again and wouldn't recommend it to anyone.

Problem: What would be an example of an negative (OPTIONS:
- negative
- positive) review?

Answer:
Why one star you ask? Everything was great except for one, glaring, inexcusable transgression... We arrived at 10pm on Thanksgiving night and were swiftly and courteously checked in by the staff. We were assigned our room in the Paradise Tower (newer but farther from the casino). The room was more spacious than I expected, the linens and beds were nice, and there was a big screen TV. Off to a good start. We headed down to the casino floor and began gambling. Charming dealers and box men/women had us in stitches all night and one of my friends even won a good deal of money. The drinks and cards kept coming at a solid pace, and despite minor financial woes and liver damage, we were no worse for the wear. We had a blast that first night and stayed out until the sun was high in the morning sky. The next night was a similar experience, though this time with a trip to the hotel's steakhouse, Rare 120. While the meat was undercooked (leaving me to think that the place was aptly named), the service was good, the apps were delicious, and they were happy to oblige us by bringing over another table when two ladies joined us mid-dinner. Also, thanks to our gaming on the previous night, the dinner was comped. Later that evening, a friend of one of the gentlemen I was traveling with came to visit us at the hotel. We met him outside, he came in and sat down for some blackjack. Next, the three of us got up from the table to head to the bathroom. Once in the bathroom, we were approached by a uniformed police officer with a dog. Cornered and without means of exit, he asked for our IDs and had them photocopied. When asked the meaning of this shakedown, he replied "It's private property, we don't need a reason." But it became painfully obvious what the reason was. Our friend who came to visit us, who is an Emmy award winning actor, by the way, was black. Myself and my other friend who was present were white. Plain as day, abject racism that was the only conceivable reason for such a ridiculous use of intimidation. As a hotel guest and someone who had spent thousands of dollars in their establishment, I was mortified. They let us go on our way, and we headed back up to the room to bid our friend a good evening. Ten minutes later, he called to tell us that when he went back downstairs he was asked to leave. "Private property," they told him. The next morning we spoke with the floor manager, who assured us that everything was done according to their "code". I suppose their code includes singling out black people for humiliation and ejection from the premises. Despite everything else in the weekend being near perfect, I will never ever return to the Hard Rock because of the racism and humiliation I experienced as a guest there. I suggest you stay away as well.