Input: What would be an example of an positive review?

An example of an positive review: Located in a kinda run down neighborhood, but worth it to stay in such a unique cool place. Everyone that works here is very friendly. Right after checking in and going up to our room, I noticed it smelled like stale smoke (even though this is a non-smoking hotel). They immediately switched our room, in fact they upgraded us to a much larger king room. Not bad at all for a free breakfast with a small but nice selection of meats, cheeses, and fresh fruit. The kind gentleman who works in the kitchen/tends to the breakfast buffet even went in the back and found us some water crackers for the Brie, upon request.

Input: What would be an example of an negative review?

An example of an negative review: Worst customer service experience ever. My boyfriend bought a pair of rimless frames and was upsold on super pricey "high index" lenses that were supposed to be thinner than normal ones. (They were virtually the same.) They came in (after the first three pairs from the lab failed quality inspection) and we had to wait for an hour while they put in the extra set of lenses because the initial set had a bubble. The second set they put in seemed ok till we were home and he noticed that there is a small watermark on the lenses visible in each eye's field of view AND the lenses weren't even cut to fit the frame correctly. These are $600 glasses by the way, just sayin'. We spoke with a very unapologetic and defensive manager/supervisor, Angel who was shaking because she was so angry (that she had to offer customer service to someone with legitimate concerns??) said the markings are standard and they couldn't do a perfect cut with the frame he selected. I was very thrown off by her behavior since the customer in this situation was being really calm and friendly about the whole situation. I've verified since then that these markings and off-cut are not standard at most quality retailers and I have a hard time believing it is for a trusted name brand like LensCrafters. He reordered the glasses with regular polycarbonate lenses so that he wouldn't have to deal with indicator markings. They told him it would take up to two business weeks to fill the order. After two weeks passed he called, Angel said she would call him back and never did. This happened twice and because he wasn't getting any return calls, he finally decided just to go in to the store. When he did they did in fact already have the glasses and he waited for her to prepare them -- not sure how long they were sitting in the store. It ending up taking over a full month to get these glasses. In the meantime, the immature manager and the sales rep, Marina that we worked with offered no apologies at all. Apparently, once you've paid they don't want to deal with your issues. I found the experience really disappointing because I've always had extremely positive dealings with LensCrafters in the past, but we won't go to this location again in the future.

Input: What would be an example of an positive review?

An example of an positive review: I'm not much for shopping, I do not like to just stroll down the mall and window shop. I'm the kind a gal that likes to go to one store and be done, get in and get out. I have my list or I know what I am looking for and go for it. So this mall is hard for me to go with shopping in mind. My husband and I usually go when relatives are here from out of town and we go just to keep them company. We usually go in at one end, while my husband moves the car around to the other end so we walk one way and hit the car without having to double back. One thing I do not like is the kiosk vender's. The are in your face wanting to sell you something. They do not take a gentle "no thank you" and I am not one to be mean. There are a few good stores I usually hit, especially if I am looking for shoes, but, I get a better deal shopping on line. Most of the stores have been around for a while, but it's refreshing to see some change. Overall, a good place to shop, if you're into that!

Input: What would be an example of an positive review?
An example of an positive review: Great food, great service, great ambiance! Been a fan of Puck since first going to Spago in California ten years ago. And this pizza bar has a creative menu, welcoming environment, and terrific service, all at a mid-price range. They even have a daily wine special and the $4 cabernet was actually pretty good. If you haven't been, you should try it. Hope to try the patio next time.