Have shopped at this store for about 5 years. Bought our wonderful dog (who ended up having worms - but we didn't care, he was otherwise completely healthy) about 4.5 years ago. Two days ago I went in to reset up my 300 gallon tank, as we had to take it apart a few weeks before. I always buy Stress Coat and Stress Zyme when setting up my tank. The man who helped me instead talked me into buying "Start Smart" at $13.99 a bottle * 6 bottles as that is what would treat a 300 gallon aquarium. I set the tank up that night, and slowly added fish back to it (started with the cheapest and most hardy fish). The next day, in a one hour period, the tank got super cloudy and the fish were all laying on their sides. I instantly changed the water, and spent another $100 on Stress Coat and Stress Zyme at the locat Petsmart. I lost 5 clowns ($100), another cheap loach, and 2 Calvus Compressiceps that were $150 each. I called the store, and the guy who answered REMEMBERED me coming in and buying all the stuff I said. I did not want money for the fish I lost, just simply a refund for the worthless "Start Smart" I was sold. I told him my husband had thrown the receipt away, and 5 of the bottles. He said I needed the receipt. I said, "Don't you keep a copy of the receipt as well". He said yes, but without MY receipt, even though he remembered me buying the stuff 2 days before, they would not refund my money. I realize I did lose my receipt, but as he said he had a copy of the same receipt from 2 days before, and he remembered me, I feel that this company should have stood behind the products they sell. I will not shop there again, as there are other reputable fish stores in the Phoenix area. We were partial to this one b/c we got our dog there. If you shop there, please do not let them convince you to buy Start Smart as it is a worthless product that does not work.
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negative

Looking for a place to eat we have stumbles upon a restaurant called "Sushi 21". Upon entering we were welcomed with a nice atmosphere. We were seated immediately, and got our drinks in a timely manner. Receiving our soup within 10 minutes and then our main course in 1 hour! Though upon receiving our meal it was over seasoned meat which is just too powering. The Sushi was adequate, and the calamari was appalling. Never have we ever been served sushi where an ant crawled out. After that my appetite was almost gone, but I had not eaten the whole day so I still went to eat my main course. Next the calamari looked like onion rings, and the taste and texture was the most bizarre feel and taste of calamari I had ever experienced; as it was extremely stretchy sort of like trying to eat gum. Arriving at 8:01 and recieving our food at 9:30 it was the longest i have ever had to wait for food in my whole entire life! I hope they acknowledge this and address this issue. As for now I wont be coming back, and will not be recommending to anyone to the disgusting sushi, rubbery calamari, and extremely slow kitchen service!
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negative

The 1 star rating is because they have closed.
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negative

Yeah, no thanks. Came here on a Thursday night to price out 4 tires and make an appointment to have them done. They didn't have the tires in stock but had to order them and said they'd be here the next day, which was fine, so I set up an appointment for Sunday morning to have them done at 9am. Sunday morning arrives and I'm there at 8:50am, waited for them to open and they took the walk-ins ahead of me (fine by me, I'm not that guy who stands at the door waiting for them to open staring at my watch the whole time, so I waited in my car- I had an appointment after all) when they finally get to me, they tell me it will be ready later that afternoon, I asked how long does it take to do tires and they looked through a pile of paperwork (including the walk-in's ahead of me) and preceded to tell me that they don't have the tires there and have to get them from the Tropicana store to which I told him that I already ordered them on Thursday and they should have had them in stock now, he just kinda said "I'll have to look around for them". I'm suddenly feeling like Jerry Seinfeld in that episode where he had a reservation for a rental car but on the day to get it, they didn't have one for him and he goes into his skit about not knowing the concept of a reservation, so I basically told him forget it, I'm going somewhere else as these people obviously don't know the concept of an appointment. The stars are for the girl who set up the appointment (I believe her name was Jessica, very nice and knowledgeable). Could have been a good review but the other people working that day (and possibly whoever was supposed to order the tires- don't know if they actually had them or not, and apparently neither did the guy working) ruined that for Pep Boys. I won't be returning.
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negative