You are provided with a user review of a restaurant. Your task is to classify the given review into two categories: 1) positive, and 2) negative based on its content.

My family and I walked in Friday night (11/3/17). Friday nights are typically pretty busy at pizza parlors. I get it. The thing is, there was no line at the counter, and several tables were open. It wasnt that busy. I go up to the counter to order and the girl asked 'Have you already ordered?' I told her no. She said 'Our kitchen is really backed up with orders and its going to be at least an hour wait.' A guy behind her back in the kitchen chimed in 'At least an hour.' I told her, 'Ok, well probably just skip it.' Her demeanor quickly went from unhappy and stressed to relieved and smiling when she heard this. If I was the owner or the manager of this place, I would be pretty angry and concerned that my staff was persuading patrons not to order at the counter. They lost out on my $60.
negative

I placed an order via delivery.com, then waited...and waited. After an hour and a half, I tried calling--no answer, and a full voice mail box. I've been trying to get through now for more than 2 hours, and still no food or even anyone picking up the phone. Ridiculous.
negative

This has not been a pleasant experience. According to our server, the restaurant is short on staff. This means our service has been frightfully slow. We have been here over an hour with receiving our food. Most of the food was good, except for the steak that was tough. This is a trendy place. Great spot to be seen. Food is just okay.
negative