Sentiment analysis: The agents at Fox tell people they are an airport location when you book your trip. They are not. They are not even at the Las Vegas Rental Car Center with all the other rental companies. To get to Fox you have to take a bus to the normal rental car center and from there you have to take another shuttle to Fox. When you finally get to Fox, there is a line out the door and they only have two people working. No exaggeration, see other reviews, it could take you two hours to get your car. Also, the agents at the site are very slow. I flew in from California and it would have been less time to drive to Vegas VS fly and then try and get a car at Fox. When I complained to the agent at the Vegas location about the misinformation I received about them being an airport location, he said, "We are an airport location." Also they take your whole deposit out of you bank when you return the car and it takes 15 days to receive the refund of the difference. This wasn't a mistake, this is just how they normally bill.
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negative

Sentiment analysis: Considering the last time I went to a SS office, it was in North town in the HOOD, I can NOT complain about my most recent experience. A new location (well not new, but not the old one that Vegas natives are use to) at Buffalo and Charleston. I hear the parking lot fills up but I had no issues getting a spot in the lot. I went at about 11am on a Monday. My expectations were not at all high. I was planning on waiting, and even told my daughter to bring headphones or something to read. We were number 204, and they were calling 116. Great, about 100 people in front of me. As I scrambled to find a seat in the sea of unhappy people I notice they were already at 122 and had about 8-10 windows open. A glimmer of hope. Within 40 minutes in the super uncomfortable metal chairs, I was about 5 numbers away. The gentleman I dealt with was very helpful and kind. He answered all my questions as I was there for a card replacement but it was under very odd circumstances. I was at the counter about 20 minutes when most were out in 5-10. However the pleasantness of the staff did not bring any impatience at all. The security looked useless and confused. Had anyone actually brought a gun, or started a fight, I am not too sure they would be able to control the situation. They are more there for presence or to answer silly questions. Overall, I did not have a bad time at all. No one enjoys coming to a place like this, but they stepped their game up. So I will take it in stride and enjoy! Sorry for those who had to wait hours, I can see how that could be possible, guess I got lucky.
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positive

Sentiment analysis: I came here with 2 of my girlfriends. We had bought a groupon and wanted to give "Foot Spa" (a whole body massage) a try. So we called around 6pm to let them know 3 girls were going to come in at 10pm... Then my friend called and the guy who picked up could not understand anything, and she kept raising her voice hoping he would understand. So I grabbed the phone and let him know that 3 girls were coming at 10pm and he kept saying SEVEN! I said ONE ZERO and he just said "Ok 9" I said NO 10PM! And he said "ah" and I thought that was the end of it.... Then he asked for my number... OMG! I started with "702" and he said "352" and I just said nvm, forget the area code. Started to state my number, he repeated the ALL the wrong number and I just went with it. SO FRUSTRATING. So we got there, didn't know what to expect. She put my feet in warm water that got pretty cold fast. And made me lay back. There was SO many noises and talking during my massage. You might as well keep the lights on and massage me outside. (JK) But really, it was bad. Massage was nice but the next day my whole body hurt and my toes hurt so bad. Maybe she went to hard? Idk. After, they pressure you tip at least $10 or you are basically not welcomed. We gave them a $100 to break and they took it and walked away then got mad cause we didn't leave the a $100 tip and started to talk in their language. All three of us left a $10 each tip. Then left. Will not be back, whatsoever. I would go to a foot spa place again....Just not this one. I'm so disappointed.
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negative