Problem: This was a total waste of 3 hours. Service: glacial Food: crappy Dessert: disgusting Overall: overhyped If you like the Cheesecake Factory, you'll probably like this place. If you like actual food, run far far away. The burgers were dry and not cooked properly. The fries were cold and nasty. The frozen hot chocolate that has somehow earned rave reviews was disgustingly sweet. The banana split was unpleasant. The only good thing about Serendipity 3 is that it's a great way to differentiate idiots. If someone likes this place, then you know that you can safely ignore any other recommendation that they might make. If they don't like this place, then you have a higher probability of getting a recommendation that's useful.
How would this review be described?
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A: negative

Problem: REVIEWING THE RESTAURANT ONLY We had company here from out of town and he really wanted to eat at Hooter's, so we indulged him. I had never been to this location and I won't be back. First off, the hostess kept us waiting for about 10 minutes while they "cleaned off a table" (mind you, there were only 4 of us). As we were being seated, there were plenty of empty tables so I'm not sure what that was all about. We interacted with three different hostess/waitresses and all were very rude. The food was terrible. One guest in our party had the steamed shrimp for $11.49. There were maybe 12 smallish shrimp on her plate (no side dishes for this price by the way) and shelling the shrimp seemed to be a lot more trouble than it was worth. One guest had the fish and chips - he said it had no real taste at all. I tried the chili (which I have loved at other locations) and here it was very bland and the texture was more like a can of cat food. All this was after a 32 minute wait for our food. I know that because by the time we finally got seated I started worrying about the flight our guests had to catch so I was watching the clock. Not once during this time did a waitress come to refill drinks or let us know our food was on its way. In fact, we didn't see her at all until she brought the food out. I tried voicing my concerns about the food and the wait but the waitress looked at me like I was speaking a foreign language and dropped off our check and walked away. I usually give people and restaurants the benefit of the doubt but I really think unless you happen to be staying at this hotel and don't want to bother going somewhere else, steer clear.
How would this review be described?
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A: negative

Problem: My son has been to this specific location between 6-8 times, being a college student at MCC across the street. He's had to go back 2x to get haircuts "evened out", as family/friends noticed patches of unevenness. This last haircut in early June, someone added $10 extra dollars to the credit card bill, over the original haircut (originally under $10 w/coupon) and $2 tip. The charge on our bank statement came to almost $25. Did the hair stylist pad her tip? Have been trying to remedy for over a week, with several phone calls and store visits. I called again tonight, and was told that the manager said to just dispute it with the credit card company. Now how lazy is that!!! Wow... This store is owned by Carlos & Monique Artis, and they own the one at 4980 W Ray Rd in Chandler. So monitor your bank statements carefully !!! The staff and/or manager is stealing extra $$ on the side -- and the manager will make it extremely difficult for you to have it fixed properly!
How would this review be described?
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A: negative

Problem: Wow. Restaurant week can be a wonderful way to taste new and different things...or revisit the things you like about a place. In reading Noca's posted on-line menu, we were thrilled to be able to return to this place (this was visit #2) after the maiden voyage was a bit pricey for what was offered. Enter our server...who when asked why the menu in-house was NOT the same as the on-line preview of coming attracttions said "Oh yeah, we are out of some things." I don't need to know the behind-the-scene strategy meetings, but something along the line of "We aren't serving this because of having run out....but this dish is amazing and you will love it!" would have been something more palatable. The soft shell crab app was wonderful! From there, things became wayy more pedestrian and uninteresting, The pork dish was unseasoned and was the definition of "big plate, small food." Had it been stellar, things might have been ok....but this was a tasting portion size. A single meatball was another course. I can see why the server suggested a flat bread side...to help with the munchies. Dessert was ok...I mean really... Tracey Dempsey can do little wrong in my book, but sadly the tone had been set prior to her creations. In a town where there a LOT of excellent restaurants (pork and everything else at Beckett's Table comes to mind), I'm thinking that this is the second strike...and we won't take the chance of a third.
How would this review be described?
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A:
negative