TASK DEFINITION: You are given a review about a place. You need to provide a rating from "1 star" to "5 stars" for this place.
PROBLEM: The food was ok but the service was below average. Our waitress prefered cleaning over serving us.

They state that all the sauces are home made but even the cook was clueless on what was in the sauces because they're not 100% home made.

SOLUTION: 3 stars

PROBLEM: This place is incredibly poor at keeping cars in line. On multiple occasions now I've gone through the initial drop off process and then observed several cars be pulled into the wash ahead of mine. This wouldn't be such a big deal if it wasn't for the fact that the cars then funneled into only 2 lines after the wash and each car takes about 6-10 minutes to be wiped down, vacuumed, etc. So that means when they let 4 or 5 people's cars ahead of yours then you now have yourself a good 30+ minute wait that you shouldn't have.

However it gets worse. Not only were they not keeping in cars in line BEFORE the wash, they were making the same mistakes after the wash. Some cars (including mine) were placed at the end of a very long line and then several cars after mine were then placed near the front of another line. This added even more time - and for a "fast" wash place like this I found it taking just shy of 40 minutes.

Thankfully the final employee that takes your claim check at least apologized and said they're often understaffed, but adequate staffing isn't the problem when they can't do something so simple as keep people in line with the order in which they arrived.

If you're one of those optimists you could at least tell yourself that maybe you'll be one of the lucky ones whose car is moved up in line, both before and after the wash, and you'll be out of there in 10-12 minutes flat!

SOLUTION: 1 star

PROBLEM: I come to Pittsburgh on business pretty frequently, and a co-worker and I were bored after a long day of trainings and reports. So, we asked the driver for the shuttle at the Westin for recommendations and he brought us to Kaya.

I was not dissapointed. Jamaican Jerk Chicken Wings are amazing. If I retire to a carribean Island and Jamaica has sports books that serve wings like this, it's a done deal. After that recommendation, I turned over my life to the waitress, who was hardly stunning but could've convinced me to propose based on her food recommendations. She guided us through a meal of Jerk wings, Tempura Avocado, some Tacos Al Pastor that we split and a couple different brews that are not sold on the west coast but were very good.

I'd definitely go back, especially since this is the only entry that comes up for Carribean food in Pitt on Yelp.

SOLUTION:
4 stars