Choose your answer: is the following review positive or negative?

If there were less stars I would have given it. Order placed online said 30mins. Went to pick it up said another 45 mins. Manager refused to come out, we waited 20 mins for him still never came out.poor girls infringe had to deal with us. Finally got our order they comped the meal. Got home got order wrong. Gluten free pizza was not so wife couldn't eat. Well never go back subs ok but need better bread.

OPTIONS:
1). negative;
2). positive;
1).