instruction:
In this task, you are given Yelp reviews. The task is to classify a review as "POSITIVE" if the overall sentiment of the review is positive or as "NEGATIVE" if the overall sentiment of the review is negative.
question:
Have sent 2 packages to a customer in the 85040 area and neither one has been delivered.
Postal Service ""claims"" that they have left notices on signature confirmed package.
They have not been left.
Now I have an angry customer and a Paypal dispute because the mail carrier is not doing there job!
Spoke with two people, Kathy and some other associate. Whom were extremely RUDE! Like I was causing the problem.
Leave your personal problems at home.
This office needs to have a customer service training update.
I will never use this service again.
Going to start using UPS!
At least you can speak directly to the carrier and find out whats really going on!
answer:
NEGATIVE

question:
The food and service is always great at the multiple locations we've gone to. Had a great late night dinner last night but our first impression from the hostess was not good. Whoever the blonde hostess was between 9:30-10pm Sat. 10/23 at the downtown Phoenix location needs to learn how to smile. From the moment we walked in the door until she put our menus on the table felt like she was being bothered to help us....your customers....no smile, no enjoy your meal.....nothing. I thought maybe it was because it was late and we had our 12 y/o son with us but I watched her seat three other tables near us....same attitude....we at least got eye contact.....yay!! And when we left, she was standing at the hostess stand by herself, leaning against the back counter.....again no smile, thank you for coming......NOTHING!! Pretty girl but very ugly attitude!! I know she's young but someone might want to tell her if she's having fun with customers while she's working....her shift will go by much faster!!

We will be back and probably sooner than later for some yummy food and cold beer!! Just thought you might like to retrain or switch out your front line personal.
answer:
POSITIVE

question:
Absolutely the worst service Ive ever experienced in my life!! I can not believe my unsurance paid for these ""visits""! Tina was my therapist or at least should of been. She was only present for my initial evaluation and the first visit, from then on out she didnt even come to my table anymore but instead a tech/assistant came to work on me and ""streached me"", if thats what u want to call it! I have also been forgotten about on two different visits, for half an hour (thats have my visit) and when they relized they forgot to start the heat treatment at the beginning of my treatment....instead of getting the heat they just skipped me right through the time as if I had heat therapy and had done 20mins for streachin! Ms. Tina didnt seem to have a care about my injury and/or recovery! Well, at least not until she found out that I have an attorney in injury case! Then she wouldnt leave me table...to bad my treatment was up!! I wish i was able to disclose so much more information but at this time, I cant.
I now have a prescription requesting PT for two other body part. I had no choice but to request another facility or decline treatment doctor said she was sending me to Matt Smith.
Its sad that I was only a number and its even worse that my ""number"" wasnt important enough until i disclosed that I have a lawyer!! Their job is to help me fix and teach me to fix and streach out my injury and just because someone does or doent have an attorney doent make their injury or recover any more or less significant than the other!!
answer:
NEGATIVE