Problem: Article: Let the customer say everything they need to say. If they are interrupted, they may feel the need to start over. Nod to show you're actively engaged in what they have to say and that you empathize with their predicament. Be attentive but relaxed. Look the customer in the eye as they speak. Keep an open mind when listening to the customer. In other words, don't listen for what you think the problem is or might be. Rather, hear the customer out and understand their actual problem or issues. Don't contradict or argue with what the customer says. Even if they are wrong, informing them of their error will only exacerbate their frustration. Do not minimize the customer's complaint. Do not, for instance, say "Sometimes food is a little cold when it comes out. It's no big deal." This will not make the customer happy. For instance, a customer may say, "I was eating my soup and there were several little peas in it which were quite hard." In your mind's eye, envision the soup in question. Imagine the peas. Are they large or small? Round and smooth, or somewhat dimpled? Are they bright green, or more of a pine color? Finally, the texture. Imagine you have several between your hand which are soft and pliant. Several others are hard and undesirable in soup. You will better understand the customer's problem armed with this mental vision. There are two ways to clarify a customer complaint in order to better understand and handle it. The first way is to ask questions about the complaint. The second way is to repeat the customer's complaint back to them in different language. For instance, if you've just arrived for your shift and a customer is complaining about the soup, you might not know what soup the customer is referring to. Ask questions as needed. You might inquire, "Did you have the pea soup or the vegetable noodle?" Don't assume which menu item the customer is talking about; always follow up by asking for specifics as they explain their issue. Once the customer's complaint has been explained, repeat it back to them in different language. For instance, the customer might complain that the food was cold. You could, after hearing the explanation, summarize their problem by saying, "So your food did not arrive at the temperature you wanted it to be at? Is that right?" If they agree, you've listened well and can move on to fixing the problem. Do not smile or laugh while listening to the customer's complaint. Adopt a solicitous, concerned facial expression. Furrow your brow slightly in the center and turn down the corners of your mouth. This will make the customer feel as if you are truly concerned about what they have to say. Even if the customer is using profanity or yelling rudely, do not respond in kind. Exercise patience and compassion. Listen patiently to the entirety of the customer's complaint. If they are being particularly boisterous, direct the customer to follow you into a more private quarter of the dining establishment. There you can continue to listen to their tirade without drawing negative attention to the situation or disrupting the other diners.
Summary: Listen to the guest. Try to picture the problem as the customer explains it. Clarify what the customer says. Stay calm and show you're concerned.

Problem: Article: Allow your cat to sniff the halter thoroughly, then place it on the cat. Let the cat wear it until it forgets that the harness is there. Do this daily for a week. Reward your cat with treats and praise each time you put on the halter. Supervise your cat while the leash is attachedit could get caught on something. Let the cat drag the leash around the house until it forgets the leash is there. Do this daily for at least 2-3 days. Again, reward your cat with treats and praise each time. If your cat shows no reaction, tug the leash gently and call the cat. Do this a few times a day, for 5-10 minutes at a time, for a week. Reward with treats and praise each time it responds to your call or a gentle tug. Once your cat is used to walking with you on the leash indoors, try letting your cat outside to explore. Stick to your yard at first, until the cat becomes comfortable with being outside on the leash.
Summary: Let your cat get used to wearing the halter. Snap a lightweight leash onto the halter. Take hold of the leash. Take your cat outside on the leash.

Problem: Article: Uptight is the opposite of cool. It projects fear, worry, concern, while cool is a state of being easy. You might have worries, but it's not in your eyes or in your smile. You are at ease with where you are in life and it's evident by how you navigate through life and your social circle. Be level-headed and present and coolness follows effortlessly. Not needing to require validation from others is essential to looking cool. You can go places and make decisions without considering other people's opinions or allowing them to hold a great weight in their life influences. You seek validation from within yourself and it's obvious in the way you don't need or cling to people even if you are a sociable outgoing person. Looking cool is about projecting cool. Walk with your shoulders back and head held high with grace and confidence being the goal with how you hold your posture. Shift your center of gravity and poise yourself to walk like a model. Always walk as if someone is taking your picture from a distance. Great posture not only shows others your confidence and cool, but it also works wonders on how you perceive yourself as well. Speak knowingly on an array of subjects. Have a sense of humor about everything, laugh at your antics, and make jokes about other things. Don't take yourself too seriously. Be open to listening to people and their problems while being responsive and advising in their times of need. Allow people to use you as a confidant. You become more interesting the more you are interested in other people. Be genuine in your interactions with other people Listen actively by being present in the conversation versus thinking of what to say next Be interested and introspective in the questions you ask to get to know people Find commonalities Don't be afraid to offer new insight through your conversation Appreciate your qualities!
Summary: Be relaxed in your emotions and sense of self. Be self-assured in who you are and what you do. Walk the walk. Talk the talk.

Problem: Article: People who live closer to the equator are exposed to more ultra-violet (UV) radiation, so their cells produce more melanin. This excess melanin leads to a darker skin pigmentation that helps the skin protect itself from UV damage. Keeping out of the sun will keep skin from producing extra melanin, which may help the pigment return to a paler state. If your skin is naturally dark, however, staying out of the sun won't do much. Keep out of the sun as much as possible, especially in the late morning and afternoon. If you must be outside while the sun is brightest, try to stick to the shade. Try carrying an umbrella to protect yourself from the sun. A regular black umbrella that's designed to keep you dry in the rain will also block out at least 90 percent of UV rays. Remember that sunlight and UV rays bounce off concrete, water, sand, snow, and other surfaces. Be aware of your environment! Choose a broad-spectrum sunscreen that protects against UVA (rays that age your skin) and UVB (rays that burn your skin). Find a sunscreen with an SPF (sun-protection factor) between 30 and 50. Any SPF above 50 is not significantly more effective, so don't worry about finding the highest number. You are still exposed to UV rays in winter, even though it's cooler. Wear sunscreen every day of the year, especially if you enjoy winter sports at high elevations. Most summer-weight clothing (e.g. cotton garments) does not provide a measurable amount of sun protection. Look for clothes with a UPF (ultraviolet protection) rating. Choose clothes with long sleeves, long hems, and high collars. Consider wearing sunglasses, gloves, and wide-brimmed hats. The sun is necessary for vitamin D production, but most people don't need more than 20 minutes of uncovered exposure.
Summary:
Avoid UV exposure. Wear sunscreen. Wear protective clothing.