TASK DEFINITION: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
PROBLEM: We stayed two nights. We were registered by a very unfriendly desk attendant. He was very cold. Our room was very, very small and the closet did not even hold the few clothes we packed for two days. The room was stylishly decorated but lacked the nice small touches such as an extra pillow in the closet. We were attracted to this hotel because a bar was on the ground level - however when we went to have a drink, the door to the bar was locked. We called to inquire why the sign said was open when it really wasn't and were told they were short staffed, 'sorry'. WHAT?? are you running here? You are a hotel in the country's third largest city and your amenities are open at whim? This was our first and last visit to a Kimpton hotel.

SOLUTION: negative

PROBLEM: Beautiful hotel in chicago. I visited this hotel on my honeymoon with my wife. They are pet friendly and even provide in room spa services. I would recommend hotel monaco if you are looking to stay in a luxury hotel in chicago.

SOLUTION: positive

PROBLEM: This is a great find for downtown Chicago. The price is right and the staff are excellent. As noted, there is construction going on around the hotel, but I didn't notice any issues that disturbed sleeping. I asked for a quiet room on an upper floor, and was gladly given one. The lobby is small, the atmosphere is that of a small boutique hotel. The concierge, Stephanie did a super job in finding us a restaurant and booking us reservations (along with a complimentary appetizer). We had a standard room, and it was spacious, tastefully decorated--everything we needed. The bathroom had a nice whirlpool tub for soaking--and the MP3 compatible radio was a nice perk. Just can't say enough about how nice the staff are--every single person you meet. Would definitely stay here again.

SOLUTION:
positive