In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

customer: Hello.
agent: Hello.
customer: I am Ashley smith.
agent: How can I help you from flight booking agency?
customer: I am planning to go for bussiness trip to Minneapolis. Can you please book me a flight ticket?
agent: Sure, can you please share your travelling airport codes?
customer: My travelling departure and arrival airport codes from SEA to MSP.
agent: May I know your preferable journey dates to proceed further?
customer: My travellling dates are 03/19 and 03/21.
agent: Wait a moment please, let me check the flights availability on this route.
customer: Ok.
agent: AA airlines is providing the service on this route with 1 connection limit, shall I book your ticket?
customer: Sure, you can book the ticket for this flight.
agent: Ashley smith, your ticket is confirmed successfully with flight number 1018.
customer: Thank you for your valuable services.
agent: Thank you for choosing our services, have a safe journey.
customer: Most welcome.
book

customer: Hi, I am John Nelson.
agent: Hello, what kind of assistance you are looking for?
customer: Can you please help me with booking a flight ticket from LAX to IAD?
agent: Sure, I am ecstatic to help you.
customer: Thank you.
agent: Let me know, how much you can afford for this journey?
customer: I can afford up to 5000.
agent: Do you have any class preference?
customer: I prefer business class.
agent: Kindly, share your travelling dates to proceed further.
customer: Travel dates are 12/06 and 12/08.
agent: Thank you for sharing your details. Please, hold on for a while.
customer: Ok.
agent: Thank you for waiting, there are no flights available with your requirements.
customer: Ok, no issues. Thanks for the help.
agent: Thank you for approaching us.
no_flight

customer: Hello.
agent: Hello, how may I help you for this moment?
customer: Due to my ill health, I would like to cancel my recent reservation. Please help me out.
agent: Sure, could you please mention your name for further process?
customer: My name is Elizabeth Green.
agent: Ok, please wait for a mean while.
customer: Sure.
agent: Sorry Green, there is no reservation found as per your name to cancel your reservation.
customer: Ok, no issue. Thank you for your information.
agent: You are welcome and have a great day.
no_reservation