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Article: Sirs, Your twelve thousand 'Smart' watches were received by our company this morning. However, we wish to make a number of complaints concerning the serious delay in delivery and your failure to carry out our instructions regard to this order. It was firmly pointed out from the beginning that the delivery date had to be less than six weeks from the original order in order to satisfy our own customers' requirements. While we understand that delays in production are occasionally unavoidable, we must point out that the major reason why the order was placed with your company was that we were assured by you of its simplicity, and that your existing stocks were sufficiently high to ensure immediate shipment. Late delivery of the goods has caused us to disappoint several of our most valued customers, and will have an unfavorable effect on future orders. The second complaint concerns the difference in colour between the watches we ordered and those delivered. It was stated clearly in the order that watches in combinations of green/purple and orange/purple only were required. However, only half the watches in the delivery received are of the colours specified. Our Hong Kong agent informed you of the importance of following our instructions exactly, since we consider there to be only a limited market in this country for watches of other color1s at the present time. Any watches that are not of the specified colours will, of course, be returned to you. We are also somewhat concerned about the rather poor quality of the goods received, since it is obvious that the watches that finally arrived have been made from not good enough materials and have been produced to a lower standard than those in the sample. We have also found that a number of the watches do not appear to be working. Whether the latter problem is due to poor production, or damage in transportation is not yet clear, but we should like to point out that we feel this matter to be entirely your fault. As a result of the above problems, therefore, we feel that... Question: The general attitude of the letter is _ . Yes or no, is the answer "firm but polite"?
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No

(Q).
Article: Our tours leave directly from the Las Vegas Strip, no terminals, saving up to 2 hours' time! Our prices include all fees -- including fuel and anything else you can think of; we also beat any competitor's price by 5%. *South Rim -- Grand Canyon Luxury Coach Tour $79 Per Person Our Grand Canyon Tour is the only luxury Motor Coach Tour that stops at Bright Angel Lodge for a full three hours, at which point you can take the free shuttle to multiple viewpoints including Mather Point, Yavapai Point ... click above for more details. *West Rim -- Grand Canyon Tour $125 Per Person This tour stops at Haulapai Indian Reservation of the Grand Canyon. These stops include Eagle and Guano Point. There're also extra stops along the way for shopping and smoking. This package not only includes the Grand Canyon, but a short photo stop at the Hoover Dam as well ... click above for more details. *Airplane Tours & Helicopter Tours These breath-taking tours take you into the skies above the Grand Canyon for a once-in-a-life-time adventure that can be shared by the whole family or by yourself. Airplane Tours starting at $164 per person, and Helicopter Tours starting at $304 per person ... click above for more details. *Hoover Dam -- AM / PM Mini Tour $37.5 Per Person Hoover Dam Mini Tour starts your morning or afternoon with a short drive to Lake Mead -- created by the Dam in 1935, and continues along to include the Power Plant Tour, guided by a Hoover Dam expert. A delicious lunch is included ... click above for more details. *Las Vegas to Hollywood 1 Day Tour $185 Per Person This tour takes you sightseeing down and around Hollywood Blvd/Beverly Hills, home of the world-famous Walk of Fame as well as Grauman's Chinese Theatre. It ends at beautiful Santa Monica Beach & Pier ... click above for more details. Question: The passage is most probably chosen from _ . Yes or no, is the answer "a website"?
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No

(Q).
Article: Governors, lawyers and business leaders have to deal with scientists, and every educated person finds his views affected by science. Yet our science teaching of non-scientists, in school and college, has built up mistaken ideas, dislikes, and the common boast, "I never did understand science.' Even those students who arrive at college with plans to become scientists usually bring a mistaken picture of science: some have a collection of unorganized facts about science, and some regard the study of science as a game which includes getting the right answer. The first of these attitudes seems to come from a kind of course which provides various kinds of information; the second, from a training course on how to pass examinations that do not ask about the student's understanding but simply require him to put the numbers in the right formulas . Neither type of courses (in school or college) seems to give students and understanding of science as we find it among scientists. Neither shows students how real scientists work and think how the facts are gathered, how discoveries are made, and what they mean. Young people need good teaching of science, not so much a great wealth of knowledge as a healthy understanding of the nature of science. They need an understanding of knowledge leading to sympathy with science and an eagerness of the way scientists work. Given these, it is easy to encourage later reading and learning. Question: People such as governors, lawyers and business leaders deal with scientists mainly because _ . Yes or no, is the answer "scientists make discoveries and apply them to help people live a more comfortable, stable and safe life"?
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No