Q: negative

A: I was disappointed. My shrimp showed signs of freezer burn. Not up to the standard i expect from Bubba Gump.

Q: positive

A: My family loves this place, too bad it's so far away from us in Gilbert. We always get their large philly cheese steak subs to go and they're still hot even after a 15 minute trip home. Only downside, their subs are extremely greasy, so you'll need a couple napkins indulging in this fatty sub!

Q: negative

A: Our stay at the Red Rock was like a misadventure in a beautiful hotel that contained a staff not knowing anything about the hospitality and service industry, or caring how to treat their guests. This is going to be a lengthy review, because there is so much to discuss. PROS: The resort is very beautiful and the design elements are nice. The hotel is very modern and elegant. The rooms are decorated beautifully. The beds are extremely comfortable. Each room must have really good noise proofing, because we never heard noises in the hallway. The pool is beautiful. The Spa is awesome. Best massage I ever had. Nice facility with a lot of amenities. Went to a few of the restaurants and never had a bad meal. The food was pretty reasonably priced and quite good. CONS: The service here was the worst I have ever experienced. EVER. I have never had such a bizarre experience before. I'm going to break it down to most of the instances. 1. Upon checking in, around 12:30am, I went up to my room, which is one of the farthest rooms away. Once in the room, I was hit with the immediate smell of spoiled milk. It was like a baby vomited in the room somewhere, and it was never cleaned up. So I called the front desk and they offered to send the maid up. I said, I don't think spraying down the room with some floral spray is going to take care of the putrid smell. The lady at the front desk then said, "well it's Febreeze and it's not a floral scent." I mean REALLY lady?! She should have immediately apologized and offered to change my room. Instead, I had to ask multiple times just to get it changed. Then, I was told the bellman would come up with my new keys. After waiting about 25 minutes, I called back down. Then was told the bellman was on the way. I waited another 20 minutes, and the bellman called saying he was just notified I needed a bellman and did I need him to come up? He finally came up and moved my room. 2. We were at a conference with hundreds of other people. We heard from multiple people that they were getting a late check out. When we tried to get a late check out, we were told it was $25 for each extra hour. When we told the front desk that we confirmed with multiple people that they weren't getting charged, they asked us to provide their room numbers so they could corroborate our story. They were treating us like low-life liars. 3. With the exception of one waitress by the pool, the rest were terrible. A whole row of us were waiting for a waitress to come around and after 45 minutes, we finally got one's attention. I asked for an unsweetened iced tea with sweet n low. After 40 minutes, she finally came back with it. With no sweet n low. When I asked for it, she said, "Well I am really busy right now. You can go up to the bar and get it yourself." I'm sorry. But wasn't I just paying YOU to get it for ME? That's what the job of a waitress is. It was so rude; I didn't even know what to say. 4. I had to call the concierge because I had a simple question and was put on hold for about 8 minutes. I finally gave up and called back. Someone immediately answered and I said that I had been on hold for so long to which she said, "well I am here now so do you have a question?" Are all the people at this hotel missing a chip or something? You work in the SERVICE industry. Stop being so rude to paying guests. 5. On our fifth and final day, we went to the pool we two pool bags. The security guard at the entrance asked to see inside our bags and I gladly opened it. I had a sealed water bottle on top. He said I wasn't allowed to bring it and pointed to the no food or drink sign. I stated that I have been bringing a bottle of water to the pool for 5 days now. And he said, well not anymore. At this point, I had it with the rude service. Then, walking up the path from the pool was a young woman with a Starbucks drink. So I pointed it out to the guard and he said that Starbucks is the exception. Are you KIDDING ME? I asked him to show me the fine print on the sign where it says that and he clearly couldn't. So that young lady apparently worked at the hotel and it was her off day because he called her over and asked her to explain to me why she was allowed to have Starbucks by the pool. She said I am not dealing with this crap and walked away. So I guess if you work at the hotel, you can get away with anything. This guy was so rude and nasty. In five days, we managed to have enough terrible service to last us a lifetime. We really wanted to like this hotel because it's really beautiful but everyone working here seems to be missing brain cells and needs a huge lesson in service and hospitality. For a hotel that's so far away from the strip, you would think they would be catering to guests even more and not making them feel like an inconvenience. I hate this hotel. Take my advice and avoid this resort at all costs.

Q: negative

A:
I used to be a real gym rat. 6 days a week, 4 hours a day. Hey, going amateur body builder takes a lot of work. Too much really. As I became a husband, and now father, those aspirations are gone but I still like a good gym and got tired of paying the high prices for the YMCA. Golds became Peak, Peak became ZX, who knows where ZX is going to go but here we are. ZX in Matthews is a quite spacious gym, originally a selling point was a climbing wall that never was realized and I'm still disappointed by that. The bathrooms are adequate but I don't feel as comfortable cleaning up here as I was other gyms. Not quite sure why that is. The equipment is about a decade or so old. I've been to gyms out of our area that have modern equipment and I am amazed at how this budget gym has stuck with things out of the late 90's early 00's that really need to be refreshed. This is a sticking point that is growing greater and greater each year. I understand it's a cost thing but at some point you want to have an upgrade path and I for one want new equipment. The staff is friendly but a bit disconnected. When you see someone slinging weight around or mal-handling equipment staff should be helpful on getting people on track and they for the most part do not seem to be so inclined. At one point they were canvasing the gym constantly for training signups but that seems to have been relaxed--it was an annoyance for a while. I'm no longer certified by I was a personal trainer. It's clean and they have what you need to get the job done for a budget price. Could be better, could be worse. Wish they'd reinvest more, but you get what you pay for.