Article: Once you're connected, you'll be asked to provide your vehicle's radio identification number, along with a special dealer access code. You'll then be rewarded with a 4-digit retrieval code, which will allow you to unlock your radio. This is an automated line, so you won't have to wait to talk to a live human being. You can call GM's radio hotline for assistance at any time, day or night. This is the most common code used by GM personnel to reset locked Theftlock radios. Key in each number carefully, then hit the # sign to send your request through. Under normal circumstances, a locked Theftlock radio must be reset by a licensed GM dealer, who uses a special code known only by dealership personnel. By entering the code yourself, you can avoid the trouble and expense of paying to have your vehicle's radio unlocked at the dealership. Refer back to the two 3-digit numerical codes you wrote down earlier and enter them in a single unbroken sequence using your phone's keypad. Once you've done that, press the * sign and prepare to receive your radio retrieval code. Remember to read the numbers from left to right, and be careful not to accidentally include any other numbers or symbols. You should make a total of 7 button presses when it's all said and done. The automated voice on the other end of the line will only repeat the code once, so listen closely and have your pen and paper ready to record the numbers neatly and precisely. You now have all the information you need to unlock your radio, so you can hang up the phone. If you don't catch one or more numbers of the retrieval code, you'll have no choice but to start the call over from the beginning.
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Dial 1-800-537-5140 to connect with GM's toll-free radio hotline. Enter the numbers "106010" when prompted for a dealer access code. Punch in your vehicle's 6-digit radio identification number when instructed. Write down the 4-digit radio retrieval code as it's recited to you.