How might one describe the sentiment of this review?
Years ago when I lived in Marina del Rey CA a Cheesecake Factory was near by and we went fairly often......it was excellent. Went to the Peoria, AZ branch and had a terrible experience. Opted to sit on the patio but they couldn't decide where to sit us and kept changing our table. Finally sat us a table that was perfect and not under the sun....but a person came along and said it was being held for a party of 9, we were only 5. They changed us again and that 9 group showed with a party of 6. The cutlery had to be sent back 3 times it was so dirty The server was not too pleasant about this problem. One of our party went to complain to the manager and so they gave us our desserts N/C........fine, but it didn't improve the service or other problems we had. We will never go back! Too bad I couldn't give it "O" star.... a. negative. b. positive. I think the answer is
a.