instruction:
Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
question:
When most people think Hilton, they think luxury. I know I did. I only wish I'd been half right. Upon arriving, I was informed that the incompetent staff had lost my reservation entirely. Not a very auspicious start, but they did find me another room. Granted, the new room had an oh-so-scenic view of the broadside of an adjacent building. But, fine. I was willing to let this slide. I didn't want to be difficult. In the following days of my stay, it got a little harder to ignore all the minor problems that were making the Hilton very undeserving of the term, luxury hotel. Noisy neighbors. Rude staff. If the state of my bathroom towels was anything to go by upon checkout, I doubt my sheets were changed even once. Next time I'll ignore the hype and stay somewhere cheaper. The service couldn't possibly be worse.

answer:
negative

question:
We were encouraged to stay at the Affinia as part of a group in town for a Chicago wedding. We booked our rooms 6 months in advance, with the promise of a brand-new, full service hotel in a great locaiton in Chicago. The lobby was non-existant (under construction). The front desk staff was incredibly rude and unhelpful. The hallways and elevators are small, cramped and uncomfortable. The rooms are great - great beds, great television set. NO ROOM SERVICE - the kitchen is under construction. The bottom line is that during our stay, this was NOT a full-service hotel and should not have charged what they did. We were totally disappointed, hope it will improve, but vow to never stay there and will recommend to anyone to check out one of Chicago's truly amazing hotels. It is not worth the risk with this unproven dress rehearsal.

answer:
negative

question:
The Hard Rock Hotel was a natural choice for me to book a block of rooms for several colleagues traveling into Chicago.. The location is fantastic - a short walk to top notch city points of interest such as Lake Michigan, Millennium Park, and Art Museum - and several fantastic restaurants nearby to choose from. My co-works LOVED the exterior of the building, views from the rooms, the art on the walls, and crisp, clean & hip feeling of the hotel, but not "too over the top" for "business". By far a better experience than your usual "chain" hotel where they shuffle you in and out and boring rooms. Here you feel special...for the same price. The lobby and bar have fun & cozy areas to just hang out and watch the people pass on Michigan Ave (or catch a real rock star in the lobby!)

answer:
positive