Problem: What would be an example of an positive review?

Answer: Finally headed back to this restaurant after a long hiatus (they closed for a bit and I may have forgotten about them once they reopened, my bad for sure). We were happy to see that the menu was a bit updated but it really was the same great place it was before. We have only been here for breakfast and it is always good. The egg dishes are what I typically go for and I am rarely disappointed. If you enjoy sweet breakfasts do try Merci's french toast. It is different but different in a very good way. Their coffee is great quality and honestly, sometimes I enjoy heading over to Merci just to enjoy a great cup of coffee along side a freshly baked croissant (or chocolate croissant...).

Problem: What would be an example of an negative review?

Answer: I have been here a few times over the past year and have noticed that the food and service have steadily gone downhill! I just saw an online news report about the 8 worst restaurants in Phoenix and they were on the top of the list. The report was based on restaurant inspections and stated that this restaurant has failed inspection 4 times in a row. That's pretty scary! Usually if a restaurant fails inspection you can expect them to clean up their problems rather quickly. This restaurant does not seem to care that they have a failing rating. It just gets worse every week. I would like to WARN people that they go there at their own risk!

Problem: What would be an example of an negative review?

Answer:
Terrible service. We had to wait over 20 minutes just to get drinks and don't even get me started on how long it took to get food. I have an idea lets have more than 1 waiter working on a Saturday night. Food was underwhelming to say the least. We ordered the "jumbo" crab cakes and they were the size of a quarter.