Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

I selected the Talbott after 3 hrs comparing hotels online. We have had wonderful experiences with boutiques (Monaco, Allegro) and assumed this would be comparable. Good points: the lobby is beautiful, and one staff member took roses I bought for my wife and arranged them nicely. The many problems: When my wife called with a question on our arrival day, the agent could find no reservation -- 15 mins later she was transferred to another person who found the record instantly. When we arrived, the lobby was stuffed with students; nobody tried to manage the group, several of whom pushed ahead to the check-in desk. We left our bags and went out for 2 hrs so we could check in with less hassle. We finally were checked in, after waiting 15 mins while the confused desk clerk searched for rooms. When we got there, our room had not been made up from the last guest. When we complained, we were given an "upgrade" to a room that was old and uninspired. Chairs are scuffed, closet shelves are bowed, the air conditioner is noisy, and a wall lamp is loose. The view is of a construction site. Movies-on-demand are dated. We expect this from a budget hotel, not one positioning itself as elegant and upscale. When we returned after an evening out, the card reader to open the main doors did not work. One staff member admonished us (really) for not using the reader, when in fact we had tried. This was embarrassing, as others were standing in the lobby. I tried to access the hotel's wifi network, but was only given a $9.95 upgrade option. I called the desk, and was told to "click past it", which of course did nothing. It wasn't until 2 hrs later the complimentary access worked. We are pretty easygoing; we love good treatment and tip handsomely. If we had only 1or 2 problems, we wouldn't write. In fact, we would not have written except the hotel did not make things right. The president wrote a letter, and suggested others at the hotel would be in touch...nobody ever was.
negative