She got her duplicated item taken off her card , then saved almost $ 115 with the Brand CC , and I ' ve been polite and extremely helpful throughout the process . It 's not my fucking fault that another employee messed up - I fixed it . It 's not my fault that the computer needs personal information and might take 5 seconds longer than you can stand - that 's the way the machine works .

A: What was the main issue with the customer ?

I mean , I was always like , ' Oh , this is going to be such an amazing summer , ' but at the back of my mind , I sort of knew that it could never be as good as I was expecting , but it really has . Firstly , there was the novelty of no revision . Then there was the prom , college welcome day , results day , leavers ' day , and all the fun leaving school type things like those . OK , so I had a couple of dodgy weeks after the prom , but that phase passed and I can barely remember it now .

A: What may have happened to make it an amazing summer ?

There was a lady on the radio saying she just purchased airline tickets last night and then when she woke up she learned ATA closed and she ca n't get her money back without going through endless red tape . I live in the suburbs of Chicago and the gas prices are hovering around $ 3.30-$3.40 a gallon . I drive a Tahoe and I think it is time to trade it in . I know I wo n't get what it is worth but with gas just climing every week , I have to do something .

A: What may be a good reason to sell your Tahoe ?

She does n't know what 's in your head , but she said from her perspective it seemed that you were nervous . Maybe playing with the No . 1 ranking might have been a lot of pressure for you .

A:
What can we surmise about her based upon her observation of you ?