(Q).
Read the article and select the best answer. Article: A lot of management training each year for Circle K Corporation, a national chain of convenience stores. Among the topics we address in our course is the retention of quality employees-a real challenge to managers when you consider the pay scale in the service industry. During these discussions, I ask the participants , "What has caused you to stay long enough to become a manager?" Some time back a new manager took the question and slowly, with her voice almost breaking, said, "It was a $19 baseball glove." Cynthia told the group that she originally took a Circle K clerk job as an interim position while she looked for something better. On her second or third day behind the counter, she received a phone call from her nine-year-old son, Jessie. He needed a baseball glove for Little League. She explained that as a single mother, money was very tight, and her first check would have to go for paying bills. Perhaps she could buy his baseball glove with her second or third check. When Cynthia arrived for work the next morning, Patricia, the store manager, asked her to come to the small room in the back of the store that served as an office. Cynthia wondered if she had done something wrong or left some part of her job incomplete from the day before. She was concerned and confused. Patricia handed her a box. "I overheard you talking to your son yesterday," she said, "and I know that it is hard to explain things to kids. This is a baseball glove for Jessie because he may not understand how important he is, even though you have to pay bills before you can buy gloves. You know we can't pay good people like you as much as we would like to; but we do care, and I want you to know you are important to us." The thoughtfulness, empathy and love of this convenience store manager demonstrates vividly that people remember more how much an employer cares than how much the employer pays. An important lesson for the price of a Little League baseball glove. Question: This passage shows us that to run a business well it is necessary for managers to let their employees know _ . Options: A: how much they can get for their job. B: what good positions they can get later C: they are very necessary to the business D: they are nice as well as useful
(A).
C

(Q).
Read the article and select the best answer. Article: Sometimes in the next century, the familiar early-newspaper on the front porch will disappear. And instead of reading your newspaper, it will read to you. You'll get up and turn on the computer newspaper just like switching on the TV. An electronic voice will distribute stories about the latest events, guided by a program that selects the type of news you want. You'll even get to choose the kind of voice you want to hear. Want more information on the brief story? A simple touch makes the entire text appear. Save it in your own personal computer if you like. These are among the predictions from communication experts working on the newspaper of the future. Pictured as part of broader home based media and entertainment systems, computer newspapers would unite print and broadcast reporting, offering news and analysis with video images of news events. Most of the technology is available now, but convincing more people that they don't need paper to read a newspaper is the next step. But resistance to computer newspapers may be stronger from within journalism. Since it is such a cultural change, it may be that the present generation of journalists and publishers will have to die off before the next generation realize that the newspaper industry is no longer a newspaper industry. Technology is making the end of traditional newspapers unavoidable. Despite technological advances, it could take decades to replace news-print with computer screens. It might take 30 to 40 years to complete the changeover because people need to buy computers and because newspapers have established financial interests in the paper industry. Question: The reason why journalists are not eager to accept computer newspapers is that _ . Options: A: they don't know how to use computers B: they think computer newspapers take too much time to read C: they are afraid that they might be unfit for their jobs D: they have been trained to work for traditional newspapers
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D

(Q).
Read the article and select the best answer. Article: Having one of those days - or weeks - when everything seems to annoy you? Even if you do nothing about it, your bad mood will probably go away after some time. But with a little effort, you can forget it much faster - often within a day or two. *Walk it off Exercise is the most popular bad-mood buster. A person who's in a bad mood has low energy and high tension. Taking a fast ten-minute walk, or doing some quick exercises can do wonders towards changing that bad mood. *Tune it out Listening to your favorite music for a while can also make tension go away quickly, because music starts associations with past positive experiences we've had. *Give yourself a pep talk Stop and listen to what's on your mind. Bad moods are often started by too many negative thoughts. Write them all down on paper, the pessimistic messages you've been giving yourself and then give optimistic answers. ( "I still don't have a job." Vs "I have two interviews next week.") *Reduce your stress Relaxation techniques are wonderful mood-lifters. These include deep breathing, stretching and visualizing, all of which sound complicated but aren't. One easy way to visualize: close your eyes and picture a favorite place, such as the beach. Another simple way to be against distress is to make a to-do list. One reason for being in a bad mood is feeling you have no options. By taking control over certain areas, you realize you're not helpless. You can make changes in your mood and life. *Avoid things that won't improve your mood. TV may not help much: You need to increase your energy level and stimulate your mind - something that the TV show "Neighbors" won't do. And before you reach for that piece of cake and coffee, think about how mood and food are linked. Sugar and caffeine contribute to depressed moods. A better choice? Research shows that carbohydrates, such as potatoes and pasta ,produce a calming effect in people who have a desire for them. Question: Which would be the best title for this passage? Options: A: Energy Level and Stress B: How to Beat a Bad Mood C: Bad Mood and Our Life D: How to Control Your Feeling.
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B