Definition: Given an Amazon review, indicate whether it is a 'Positive Review' or 'Negative Review'.
Input: I would be remiss if I didn't take the time to write this review.<br /><br />I saw this product and it had great ratings, and so did the seller, so I ordered it. This was for my teen daughter's birthday.<br />She LOVES music and has been asking for speakers for a long time and after several reviews I found these that looked the most promising.<br />The product was delivered quickly (Prime) and we were all set, or so I thought.<br />On her birthday we opened them and found out that there must be a short in them, they kept shorting out and restarting and we would loose sound in one speaker all together. Perhaps they were damaged during shipping, but who knows.<br />I thought, no problem, surely I can just contact the seller and get an exchange. However, to my dismay, once I looked up the product on Amazon it said that this product was not eligible for return. My heart sank and I figured that I would need to go through an RMA with the manufacture.<br />Out of curiosity, I found a 'contact seller' link on Amazon and asked them why this product was not eligible for return.<br />Apparently, they were not aware or decided that providing great customer service was their priority, and they did just that.<br />Not only, did they tell me that they would accept a return, they even sent me a pre-paid return label so I did not have to pay to have it shipped back, amazing! It gets better, I had already been in contact with the manufacture about an RMA, but had decided to pursue the return with the seller first and if that didn't pan out then I would go back to them. Once the seller received the defective unit, they worked directly with the manufacture to get a brand new unit sent directly to me. I received communications from both the seller and manufacture letting me know the status of each step.<br />The new speakers worked great and sound awesome, my daughter is VERY happy. Separately, we also bought a stereo Bluetooth receiver and now she plays her music wirelessly, even better.<br />Kudos to both the seller and manufacture for taking complete care of the customer. Definitely recommend both them, and this product, to anyone.<br /><br />The sound from these speakers are amazing, clear and full range, we listened to some binaural recordings and it sounded like we were in the room with them. The bass isn't as thumping as some speakers I have but it is all there and still strong and for the price these are the best sounding speakers I have heard.<br /><br />-Happy Customer
Output:
Positive Review