Eeek, think long & hard before reserving a car with them! We were in Vegas and headed to Grand Canyon West for a day and reserved a Jeep. #1 This rental location is NOT super convenient to most parts of the strip, so like we were at Trump and had to take a cab, which was $20 each way, so factor this in with the "cheap rates". #2 Had to wait almost an HOUR to get the cat #3 THEN they told us ALL the Jeeps had expired tags and we would have to take an Explorer (mind you, there were a dozen or so Jeeps on the lot). So the actual car, though not what we wanted, was fine. So we return it as normal and fly home. Then my friend gets a call that it's overdue and was never returned and we are still being charged.... WHAT?! An agent checked us in to return it! They are SO unorganized! If you can find a rental place closer to the strip, save the time, money, & frustration!
What is the sentiment of this review?
negative