Choose your answer: is the following review positive or negative?

We are giving this hotel only two stars because, though it was okay, we expected much better for the price. Both days we were there we headed out for long walks in the city. We returned late in the afternoon and each time found the room had not been cleaned. We have never stayed in a place that turned rooms over so late in the day. It did not make for a relaxing break before heading out to dinner. We used the wi-fi and nothing in the login indicated that we would be charged. Free wi-fi should be standard especially in a "luxury" hotel. At the very least, the charges should be clear when you log in. We did appreciate the location and the helpful concierges. We won't stay here again. P. S. The first morning we stayed, I went in search of coffee. I did not see any in the lobby so I went to the hotel restaurant. I specifically asked if there would be coffee in the lobby. I was told no and then sold a cup of $3.00 coffee. Two days later as we checked out, there was a big urn of free coffee in the lobby. It's the little things that make up for good customer service. Omni should do better. This is not big league service.

Choose your answer from: [-] negative; [-] positive;
negative