I'm really confused by the whole ordering situation with this company. I wanted to place an order just now, Sunday at 1pm. My girlfriend calls 602-508-0444 twice, both times it just rings without pick up or voicemail. On the third attempt a voicemail prompts that if we would like to place an order, to do so either online or via email. Online they have a message alerting, "Online ordering will be back soon, please call to order." Our only option now is to email our order which right away does not give me confidence that it will be handled correctly if at all and my confidence was further diminished when I realize I'm emailing some @cox.net email. In my email I request a response for confirmation of receipt. After 20 minutes nothing. Just as I suspected. I can't understand how you can run a business like this. I took my business to Rosati's on Arcadia, a much more pleasant experience where someone actually answered the phone and took our order. PS: It's also a bit embarrassing for this company to have their first yelp pic be of a hair in their food. I'd blame their PR person for not addressing it but doubt this company is that dynamic given their basic website and professional cox email account.
What is the sentiment of this review?
negative