Problem: What would be an example of an negative review?

Answer: I've been here a few times with friends and it's always been the same. The service is great, the atmosphere is fine, the food is adequate, and the dessert is definitely a step or two above average... ...but it's a bad copy of Houston's. And they tend to be very snippy about any sort of comparison with them. Although, again, if I could rate them differently for their dessert, they would have received possibly 4 stars. It might be a place where a few cocktails over dessert could be quite appealing. But I can't shake the fact that, while the two menus share many similarities, the menu at Houston's is more streamlined and just provides.. more. It's sadly a forgettable dining experience.

Problem: What would be an example of an negative review?

Answer: After ordering lunch for my wife and little sister, we waited for almost an hour before questioning what could be taking so long. We ordered some chicken tenders, a gyro, and another app. When we called an hour after placing or order to check on it, we were told in very broken English that our order was ready and the delivery guy had just left. ( I live about a mile from here) Another 30 minutes go by before i am livid and decide to start making lunch at home. Had my wife call and cancel the order seeing ass it was almost 2 hours after placing the order. 15 minutes later the very loud and obnoxious owner/manager in a gold Nissan, can't forget the car all dented up, seeing as he pulled onto my front lawn. I say thanks but no thanks, he gives an excuse that they were getting ready for something the next day, that's why it took so long. Then don't tell me my food is on the way, don't lie to me. Then when asked to leave he refused, getting very loud and yelling. Thankfully my Stallings PD neighbor was out in his back yard, so the owner was asked to leave nicely by me 2x before i threatened to get my neighbor. I don't care what food they serve, that man is scary and I would never take anyone in that place.

Problem: What would be an example of an negative review?

Answer:
This is the only Total Wine I've ever been dissatisfied with, the other locations seem to understand customer service but this location seems to forget than there are two parties involved in a business transaction. It hasn't failed so far that when I come here I will interact with an employee who seems to get some sort of satisfaction out of being rude. I advise anyone who visits to not ask for help from an employee because you'll likely end up on the receiving end of a monologue about why don't want whatever you asked for or why they don't have it or about how little you know about alcohol when they know so much more. Ugh...this place is just exhausting, I need a drink after coming here.