Hilton Shanghai, the city's first international hotel, has been recognized as a top business hotel in Shanghai for its convenient location and outstanding facilities for more than 20 years. However, the hotel's newly appointed general manager Gerd Knaust says it is the people that make the hotel successful. More than 380 employees have been working with the hotel for more than 15 years. Some of them have personal relationships with customers. ''It's a people-relation business,'' Knaust says. ''They really tell me about the stories in the last 15 years. It's something very nice to listen to. It's also a lasting memory for the guests.'' In fact, over the years, some of the guests have stayed in the hotel 200 or even 300 times. Knaust, who has been working in the hospitality industry for more than 30 years, started his career as a chef in Germany. During his early 30s, Knaust already moved to the top in the culinary field as director of kitchen of Hyatt Regency Cologne in Germany. After holding several general manager positions in Mandarin Oriental hotels, Knaust joined Hilton International as the general manager to open the Conrad and Doubletree by Hilton at Haitang Bay, Sanya in 2010. When he was appointed as the general manager of Hilton Shanghai in November, he not only was heavily involved in recruitment, sales and marketing strategies but also he worked closely with the food and beverage team to develop the hotel's restaurant concepts and menus. ''I believe that we should offer quality and healthy food.'' he says. Knaust believes that a hotel must value the customers' comments on Ctrip, Trip Advisor and other platforms, etc. ''It keeps us more on guard to be 100 percent professional,'' he says. What is the passage mainly about? A) First international hotel in Shanghai. B) How to manage a hotel well. C) Knaust's management idea. D) Knaust's life story.
C
You're finishing up your history homework when your cell phone rings. You've got 30 minutes to reach head-quarters, get your equipment packed and receive your task. There's a lost hiker in the mountains near the edge of town. Your task: find the missing person; provide emergency medical treatment, if necessary; and be prepared to operate 48 hours on your own with only the supplies you carry. Sounds like some kind of film's plot? Not if you're a member of the Arapahoe teen rescue patrol in the suburbs of Denver. About 25 teen guys and girls are active members of this search, rescue and emergency organization, and they know firsthand that you don't have to be an adult to save lives. These 9th-through-12th graders are the real deal when it comes to emergency services. In fact, they're the only teen-commanded patrol in the nation. Sure they have adult advisers to turn to if necessary, but in the field it's a teen patrol officer calling the shots -- sometimes even giving direction to adults. Members are trained in rock-high-angle,swift-water and avalanche rescue , winter and alpine operation , wilderness life support and emergency care, among other skills. They also regularly ride along with the local fire and police departments, providing support such as security details and evidence searching. When asked what qualities make a good patrol member, founder and president Stan Bush named good physical conditioning and an interest in helping people. "We put in lots and lots of hours helping people in trouble," he says. "So if a person is not really interested in doing that kind of thing, he won't last as a member." If you want to become a good rescue patrol member, you must _ . A) be strong and interested in offering help B) be a 9th-through-12th grader C) finish your history homework first D) spend many hours helping people first
A
Q: I was having a great morning until I sat down in front of my office computer. "Your password has run out," a server message flashed on my screen, with instructions for changing it. Coming up with a new code doesn't seem like a big deal unless you work at my company, where we have to change it monthly, using at least one uppercase character, one lowercase character, one symbol, and one number. Oh, and the whole thing can't be fewer than eight characters. And I can't use any of the same passwords I've used in the past three months. Suddenly I was cross. What didn't make it any better was that I was deeply depressed after my recent divorce. The flashing cursor was still waiting for me to type a password that I'd have to re-enter many times for the next 30 days. I remembered a tip from my former boss: I'm going to use a password to change my life. I decided to choose a password, which would remind me that I shouldn't let myself be a victim of my recent breakup and that I was strong enough to do something about it. I made my password Forgive@h3r. I had to type this statement several times a day. Each time my computer would lock. Each time my screen saver with her photo would appear. Each time I would come back from eating lunch alone. In my mind, I wrote "forgive her" every day. The simple action changed the way I looked at my ex-wife. That constant reminder led me to accept the way things had happened at the end of my marriage and adopt a new way of dealing with my depression. As the month wore on, I felt slow healing began to take place. By the time my server reminded me to reset my password the following month, I felt free. Why did the author change his password into Forgive@h3r? A) To make it easier for him to remember. B) To protect his computer against hacker attacks. C) To reduce his frustration of the recent divorce. D) To inform people of the importance of forgiveness.
A: C
(Q).
A young girl is calling a neighbor a superhero because of what he did when she was trapped beneath a car. Nick Harris said he didn't know where he found the strength, but somehow he managed to lift a car off the 6yearold girl last week,earning himself the title of superman. "I just think it' s a Christmas miracle,"Harris said. Harris said he has tried time and again to recreate the surprising show of strength because instinct sent him running to the 6yearold' s aid. "I just ran over there,saw the tire on her,and lifted the car up to get her out from underneath the car,"Harris said. "I don't know how I did it. I've tried three or four times since then." Harris was dropping off his daughter at Eugene Field Elementary Friday morning when he saw a car back out of a driveway,pinning the girl under its tire. That girl turned out to be his daughter's best friend. "I was expecting her to have bad injuries,"Harris said. "I've had broken toes, because a car just backed over my foot. And here this whole car was on top of her. I wasn't expecting it to turn out as wonderful as it did." The first grader was flown to Children's Mercy Hospital in Kansas City by an air ambulance ,but didn't have to stay long. "They all call me superman now,"Harris said. "I'm just a dad. I'm just a dad that was in the right place at the right time. And I was finally able to help and I did something good." Harris tried many times to repeat his action in order to _ . A) prove he had great strength B) find out how he had done it C) show his daughter he was a hero D) make people believe what happened
(A).
B