Sentiment analysis: I had a lady upstairs in the lingerie section. She was very rude. I was doing an exchange and getting a gift card. I was talking on my phone as she did the transaction and if she had a question I quickly replied to her. At the end of the transaction she made it clear she was frustrated and did not say thankyou or anything ,.. She was was plain rude. I started walking away and said to my husband on my phone that boy when u are buying they sure are nice but when u are returning they sure are not friendly. She Heard me say this and piped in and said WELL YOU were on your phone and I couldn't communicate with you !! I said so I didn't answer any of your questions during that transaction that u needed ??? She said no u didn't. ( which I very much DID !! ) I walked away pretty frustrated at her awful customer service skills. I don't care if a customer is on a phone , you don't treat then unkindly. No matter what. THATS WHAT good customer ServiCE IS. I WALKED BY again after a bit and checked her name badge and her name is Victoria. A very unpleasant experience at Macy's today. Normally the associates are very kind and friendly.
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negative

Sentiment analysis: Great place to go for a class of wine and a chat, and some music if going on. Awesome priced wine, tastings are fun. I would definitely go back again.
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positive

Sentiment analysis: Horrible! Took the family for a celebration dinner. It took forever to get the food, ordered an appetizer and kids meals first, server forgot to come back to take our entree order. We waited 40 min for the Kid's meals and appetizer. Ran out of drinks, had to ask 3 times before getting refills. Kids Mac n cheese came- looked like it had been sitting on the counter for an hour. It was crusty and dried out. Kids would not eat it. Wings were cold. Never got checked on after food was dropped at table. Went and got manager and she said I am sorry can we get you dessert? Seriously, my kids haven't even touched their food. Luckily my kids didn't want dessert they wanted to leave. Nothing adjusted on check, paid full price for three kids meals that were disgusting and weren't even touched! Horrible experience! I used to be a waitress and I would never treat my guests that way! It wasn't even very busy!
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negative