Is the following review positive or negative?

I recently went out of town for 4 days and decided to try Best Friends Pet Care. The staff was pretty friendly and the whole boarding process was pretty simple and fast. My major gripe is when I picked up my two dogs four days later, they both smelled really badly, one of them had feces caked to her entire underside with a cut on her back right leg, and as soon as I took them outside they acted as if they hadn't been out to go all day as they immediately went right off the sidewalk (both of them peed and pooped! - this never happens, usually I have to walk them forever to get them to go). I did like the fact that they sent me a picture of them during my trip and that they gave me a report card - although the card said both of their bowel movements were normal - but when they went as soon as I took them from the facility, it was both diarrhea. Overall, the place is nice, folks are friendly...I was just not pleased with the condition of my dogs when I picked them up.
negative