instruction:
Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
question:
The Amalfi Hotel Chicago portrayed itself to be a luxurious comfortable place to stay. When arriving at the hotel my party and I had over a 20 minute wait just to check in. We were treated like cattle once we were able to check in at their "private" counter that their website highlights. It felt as though I was sitting with a bank teller rather than checking in. Not only did the wait and process take seemingly forever, but our reservations were completely wrong. I ended up having to settle for a double non-smoking room when I had reserved a smoking king room. Not having the room I requested and was assured was available is completely unacceptable for the high prices of this supposedly high end luxurious hotel. I was not compensated for having to switch rooms and Audrey our Experience Designer was no help at all even when we called down upon entering the room which smelled of urine and stale booze. I recommend saving a handful of money and checking into a chain hotel in the area. The Amalfi Hotel Chicago is a waste of time and money as far as I am concerned especially when I could stay at a cheaper chain hotel and get better treatment and comfort. Don't waist your time staying here.

answer:
negative

question:
We booked this hotel for the second leg of our Chicago stay..it was great!!!! The Lion King package was pricey but reasonable, given the ticket costs and the Suite. Room was great....classical music greeted us when we entered our room after a long day of sightseeing and shopping. NYTimes and Chicago Tribune at your door every morning. One block from the Washington El train station. We never saw the small rooms that every one apparently doesn't like, but the Suite rooms were fun and our kids loved it. Dunkin Doughnuts and Corner Bakery down the block. City Hall, Picasso structure....this was a great place. Book it and also use the Golden Touch Limo service...reasonable. Omar is a super guy.

answer:
positive

question:
The Knickerbocker hotel is fantastic! It's an old hotel with updated rooms - so you get the old-timey charm and fresh comfort all at once. The hotel has a fabulous location. It's a one minute walk to the Cheesecake Factory and Bloomingdales, and about a 5 minute walk to Einstein Bagel Company (the best bagels and cream cheese EVER), Macys and Saks. This location can't be beat. You're at one end of the magnificent mile, so it makes for easy strolling, as you don't start in the middle and then backtrack. The hotel staff are super helpful and friendly. Checking in and out was very smooth, and the concierge (Cheryl) was amazing. She booked all our dinner reservations and activities for us, and recommended an incredible restaurant called Carmines which was a 5 minute walk. It was the greatest italian restaurant I have ever been to, and I can't recommend it more. The rooms are small but not too small. We had a beautiful big samsung flat screen, cordless phones, a rain shower, ample clean towels, and beautiful marble countertops. The hotel rooms have european charm to them and made me feel like I was at a 5 star hotel in Europe. The beds are very comfortable and the duvet is soft like butter. The only complaint I had was that housekeeping woke us up at 8:30 one morning when the knocked on our door despite the fact that we had the do not disturb sign on. When we answered and asked her to come back later she seemed a bit miffed. The issue was corrected, though, and it didn't happen again during our 4 night stay. The hotel has some unique items on their room service menu - ie - grilled cheese with mini tomato soup for dipping. Very cute. Their late night menu, however, is lacking. It would have been nice to see some soup on there. That being said, I RARELY order from room service when on vacation, so I really don't see that being a big deal. Overall I would recommend this hotel without hesitation. I think we paid about 130 a night and I would say it was worth far more than that. We had a wonderful experience and I truly look forward to staying there again....wouldn't stay anywhere else!

answer:
positive