How might one describe the sentiment of this review?
The place is nice, the food is ok. The customer service is hands down the worst. We purchased a groupon and they were very hesitant to accept it. The manager came and told me I had to split my table and create a gap in order to be able to use two groupons (even though the groupon says one per table). The waitress was very rude from the start and the manager was just trying to back her up by what she said. It was very upsetting as a groupon customer to be denied my groupon, which happens to be the reason I came here. As a business owner this is doing the opposite as advertisement it is hurting the business. I would personally like to have higher management contact me about this, this is how upsetting and embarrassing this situation is....Choose from:
a). negative.
b). positive. I think the answer is
a).