Input: What would be an example of an positive review?

An example of an positive review: Owner-operated businesses are the way of my life (whenever I have influence over the buying decision), and working with someone like Marcia is the reason why. She has her clients' best interests in priority! Everything about my project happened as she promised and more! I had a vintage, 1960's beaded dress modified. It required tenacity and patience and the ultimate in care. By the time she was done, the dress looked like it was made for me, and Marcia was giddily excited that she got the chance to work on it, describing the process of taking it apart as a pleasure. It reminded me of an older engineer or car buff, reveling in memories of the old days: "they don't make 'em like they used to..." ! She's an artist who appreciates the craft of sewing. The other items in her studio reflect her bold taste and design sense. Trust Marcia for more mundane tailoring and major revamps- she's got your back. Literally.

Input: What would be an example of an negative review?

An example of an negative review: I had really high hopes for this place. I'm a Vegas regular, going there at least once every other month. I usually stay at the strip hotels, but since Groupon offered a deal for 2 nights stay with a $100 pool credit, I decided to try it out with a friend (who also is a Vegas regular) who also bought the Groupon. We really wanted to like this place, but what we experienced were inconsistent service and lots of little annoyances that add up quickly. The bad service: The check-in clerk at Palms Place (their condo/apartments property that we ended up getting booked at) had a crappy attitude. It's common practice in Las Vegas to ask and hope to receive a free upgrade. You don't always get it, but it never hurts to ask. This guy looked at us as if he was offended that we would even ask. I know some people who booked with separate Groupons received free upgrades to 2-bedroom suites, so it has worked for others. It didn't matter that we didn't get the upgrade. But that attitude was just wrong. A courteous "sorry we don't have anything available" would suffice. He also thought we had a $25 credit at the pool. When we corrected him and told him it was actually a $100 credit, he asked us to prove it. He acted like he's never heard of such an offer. Luckily my friend had his 3G iPad with him and was able to pull up that information right away. Again, we were treated like we were trying to pull a fast one on the hotel. To get ready for gambling, we went to Club Palms, their player's club, to sign up for memberships. The lady behind the counter, while friendly, was sort of a downer. She mentioned their rebate program where they will give you a rebate on your gambling losses. I jokingly said, "But I plan on winning!" She asked "what do you play?" I told her slots and tables. She said something along the lines of I will definitely lose on the slots. I said "The Palms is supposed to have better slots, you advertise the slots are looser than the strip." She said "No they're not." That's not something you want to tell customers. And you certainly don't want to tell customers they're going to lose at your casino. Other bad service and annoyances: My friend was playing the slots next to me when his machine "crashed" while paying out on a $30 hit. The slot attendant and tech were very friendly in trying to fix the problem, but unfortunately when the machine came back online (about 30 minutes had passed at this point), it did not register the money he had won. It only had a record of how much he had in the machine ($60.20). Calling the slot manager over, he looked skeptical that my friend had won. The manager, unfriendly from the beginning, asked him "How do you figure you won $30?" My friend explained all the various lines on the reels (which were intact and still on the winning combinations) where he hit various bars and bells and 7s. Really, not his job to explain how he won $30. Reluctantly, he agreed, "Ok, so we owe you $90.20? Is that what you're thinking?" I can tell, the guy did not believe my friend at all. By the way, there's no apologies for the inconvenience, for making us wait there while they sort this all out, nothing. So another 10-15 minutes passed, and the manager sent the slot attendant to come back. She said "you're lucky, the manager rounded up. Here's $91." (Lucky indeed!) Apparently after I went back to my room after this, the manager located my friend and told him that after inspecting the machine and the records, that he indeed was correct, and that my friend truly was owed that money. It was only then that he apologized. The whole experience at Palms was just sub-par. I really wanted to like Palms as an alternative to the strip hotels, but unfortunately this was not it.

Input: What would be an example of an positive review?

An example of an positive review: I stayed here 3 years ago and I love it. the room is AMAZING, the view of the golf course is the best view on the strip in my opinion. the beds were the most comfortable thing in the world, just what you need after a crazy day in Vegas. the rooms are smaller than what you can get from other high class hotels on the strip but if you are only a couple it is perfect. and the casino and the lobby are very cool and modern. It also has the best clubs on the strip. one of my favorite all time clubs; Tryst, Their fairly new hot spot Xs and hands down the best club on the strip; Surrender

Input: What would be an example of an positive review?
An example of an positive review: First off, the food is absolutely amazing. A must visit. Plus the view is spectacular. But tonight, my review is about the customer service - stellar. There were a few mishaps with the meal, but if there was ever a way to salvage a mistake, MB did it with flying colors. The management handled everything perfectly. But the real applause goes to Jessica, who works in the lounge. She is on her game, knows how to treat a customer, and, well, is VERY easy on the eyes... She's the reason I'll definitely be going back. Great food, great view, and amazing customer service.