Problem: What would be an example of an positive review?

Answer: My favorite spa in the world, this place is magic. The staff is wonderful, and as soon as you walk in it transports you to a different place and pace. The robes and slippers immediately feel like heaven, and I could've just hung out all day in the waiting room sipping on their homemade limeade. I had the la stone massage and a scrub over the week or so that I stayed at the Westin Kierland, and I still dream of this place.

Problem: What would be an example of an positive review?

Answer: Yummm! Finally went to grab a bite for breakie at Bouchon. I was completely satisfied. Great restaurant tucked away in the Ventia Tower. I had the beignets which were a little different than New Orleans beignets (these were more like cinnamon warm donuts) - they were quite delish though! I also had my usual non fat latte and the hash and egg whites. My friend ordered the bread pudding french toast, it was SUPER decadent in a bread pudding french toast kind of way. OMG! I was so full, I only had one bite but if you are looking for sweet, that's the way to go. Service was good. This is a great stop in the morning before you start your day. I can't wait to return. If you aren't looking for a sit down place or in a hurry catch Bouchon Bakery (my fav!) on the other side of the hotel, near the other towers elevator bank.

Problem: What would be an example of an negative review?

Answer:
Let me first start out with a few positives. They have a very good beer selection. Some of the tables in the bar area have their own taps. The food is pretty good, but a little overpriced. The fries are excellent. They also have a ton of TVs. Now let's get to the service. I've been there 3 or 4 times and the service is consistently terrible. Maybe it's their proximity to UNCC, but whatever it is they need to get it fixed. In my most recent visit we were seated for 5 minutes before a server ever came over. I had to ask for a beer menu. They have over 100 beers, why don't they just give you a beer menu with the regular menu? My beer was almost empty when our food arrived and I quickly finished it once I started eating. I didn't see our server again until after I was finished eating then she asked me if I wanted another. I told her no, just a check. She said she would get it and bring my daughter her oreos. After another 10 minutes went by we finally got the check and of course, no oreos. Needless to say I won't be going back.