I travel a lot for my job and it's tough to find a great hotel, but this one has definitely impressed me. My first stay here was nice, but nothing over the top (just a really nice, clean room and of course complimentary breakfast). My second stay was much warmer and I even got a thank you goody bag from the GM. I'm a member with most hotel chains (even higher levels with others), but this was the first time I have had a nice welcoming present sent to my room. It's great to feel appreciated when you're on the road. I definitely recomend this place!
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positive

I know what you're thinking. Only the people who have had the worst experience ever go on these websites and post reviews. While that may be somewhat true, there is a reason they do so. I thought the same thing, didn't listen to reviews and ended up regretting it in the end. Taking megabus is a huge risk. It might be on time, but most likely will not be. The most recent example of this for me was last night, I scheduled a 10pm bus so that my friend wouldn't have to drop me off at the 1:46am amtrak train. I was there at 945pm. At 10:20, we received an email saying that the bus was delayed 60-90 minutes. This in itself is annoying, but to send it AFTER the bus was already supposed to be there?? What's the point of that? So okay, one hour, not terrible but now I'm sitting on the side of the road. No benches, no overhang, no idea when this bus is coming. One hour passes. Two hours passes. A megabus pulls up and drops people off a little down the stop. We all yell in excitement. Then the bus just drives right past us, even though the heading on the bus tells us that it's our bus. I am raging at this point. Three hours passes. We get an email that says they are refunding our money. Another woman says that this means the bus is never going to come or is cancelled at this point. Three and a half hours after the bus is supposed to be there, I hop in a cab, get to the amtrak station and get home. Last night there were over 40 people waiting on the side of the road for over 4 hours. I don't know if the bus ever came. I know you're saving money and I certainly understand that but if you have somewhere to be, this is am extremely risky choice. I have only taken the bus a handful of times but every time it has been a half hour or more late. As with any business, I'm sure some people have good and some have bad experiences but last night was my living nightmare. I would strongly caution anyone against taking the megabus. There is a reason the reviews on here are so scathing. (And I don't even write reviews)
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negative

How does this place survive in the middle of Walnut Street? I understand how people like to wait in line for hours for breakfast on a Sunday but I WOULD NOT do it for a place like this. Given, our first mistake was going for breakfast at a place labeled a "dive bar" on yelp---but still. Perhaps the wait wasn't meant to be an hour but our waitress definitely FORGOT OUR ORDER and we sat there wondering what could be so tricky about some eggs and toast. ...one hour and one complaint later... The food arrives. Hot sauce was more difficult, took two requests before it came. Of course I arrived last and ordered 30 min after everyone else but my food came first. The food is basic and inexpensive, you get what you pay for. In summary my Shadyside friends, unless it's a beautiful day and you just want to sit outside (their only plus is they have a few outside tables), keep on going down Walnut for some better options.
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negative

Ticoz is another favorite place to take out of town folks or people from outside the CenPho area. The place has great ambiance, a nice crowd, friendly servers and great original food. The drink specials are amazing especially when the Mojito's are on special. This is another place where I have yet to have a bad meal. One time we brought a friend here and for some reason that particular table has a spotlight that was in his face. The place was packed so we made the most of it. We offered to switch sides, but he wouldn't hear of it. The portions are good sized and they bring you chips (not even the best store bought) and salsa. The salsa has three varieties. When they first opened they had the best salsa in town with huge stewed tomato chunks. Now it is good, but... We like to get different things and share them here. One of the things that we often get is the tamale. We like it even meatless. I have had much better food, but they have a good mix of food, ambiance and service. I don't get here as often as I would like, but it is a regular haunt.
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positive