How might one describe the sentiment of this review?
I stayed here for one night after Pricelining a room for $80. Seemed like a smoking deal, but after taxes and fees from Piceline - it came to $94. Then the hotel tacks on a resort fee - of course. All of this is to be expected, just a friendly 'buyer beware.' Pros: - Located close to Aria and Cosmo (shows, food, gambling, etc.) - Great rooms with kitchenettes (think of Vdara as the Residence Inn of City Center) -Well decorated Cons: -Not the best value in the star range if you don't need the kitchenette. I'd reccommend 'THE HOTEL' or one of the Towers (Planet Holleywood Towers, Hard Rock Towers, etc.) -See below... When I checked in I was given a handicap room without being told it was one (which I didn't appreciate). My room featured a huge stain in the middle of the carpet and a shower door that allowed water to leak out even when shut completely. I reported the shower issue, they sent engineering up, but the problem remained. So when checking out I very calmly (really) showed the manager a video of the water streaming out under the shower door and expressed my interest in making sure no one else had to deal with this. She was mildly apologetic and offered to waive the daily resort fee. I negotiated a $50 credit at the cafe and called it a day. So in my opinion, not the best customer service (at least for escalations or issues). I am pretty easy and travel a lot. So every once and awhile I get to deal with issues. The manager on duty got a C- in my book. I was so polite, friendly, fact-based, etc. - and got offered a free resort credit. Kind of disappointed!...Select from the following. 1). negative 2). positive I think the answer is
2).