In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
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Question: customer: Hi.
agent: Hello,.
customer: I am Amy Mitchell.
agent: How may I be of your help?
customer: I need to go to New York to attend Culture, Heritage and Folk festivals, can you make a reservation on 01/24?
agent: Sure, we are glad to help you.
customer: Thank you.
agent: Please provide your boarding and landing airport codes?
customer: I want to fly from Los Angeles, CA - LAX to reach NY - LGA.
agent: How much you can afford for a flight ticket?
customer: I would like to return on 01/26.
agent: Ok.
customer: I can afford up to 5000.
agent: We found a connecting flight with flight number 1028. Shall I confirm your booking?
customer: Please reserve.
agent: Your flight ticket is processed from an UA airlines.
customer: Thank you.
agent: Thanks for availing us. Your E ticket will be sent to your registered mail id.

Answer: book

Question: customer: Hi.
agent: Hello, how may I aid you today?
customer: Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?
agent: Sure, may I know your good name?
customer: I am Kevin Clark.
agent: Ok, please wait for a minute.
customer: Sure.
agent: I have checked in reservation list to change your ticket, but could not find any reservation with your name.
customer: Ok, no issues. Thanks for the information.
agent: Thank you for reaching us.

Answer: no_reservation

Question: customer: Hello, I am James Collins.
agent: Hello, how may I amend you today?
customer: I need to attend an interview in HQ software at Minneapolis & St, Paul, MSP. Can you please avail a flight ticket for me?
agent: Sure, we are mirthful to help you.
customer: Thank you.
agent: Can you please share your journey dates?
customer: I want to start on 03/30 and return on 04/01.
agent: May I know at what price you are looking for airfare?
customer: I can afford upto 200.
agent: Kindly ensure your boarding point?
customer: My boarding is New York, EWR.
agent: Ok, please wait for a while.
customer: Ok.
agent: We found a Delta airlines,flight number 1003, having single connection and the fare of 100.
customer: Please confirm my ticket with this airlines.
agent: Your ticket has been reserved.
customer: Thank you for your kind response.
agent: Thank you for reaching us.

Answer:
book