Write a question from the passage such that it identifies a character (a person or a thing) in the passage.

Example input: I really struggle to feel bad for people who actively choose to be miserable and manipulative. I'm dorky and like to use little proverbs all the time. One of my favorites is this: "you can lead a horse to water, but you can't make him drink." At the end of the day, if someone has a problem, they can never resolve it if they don't truly wish to. You can give someone all the resources in the world, but you can't force them to utilize them. When I was 16, I dated a horrible guy. He was abusive verbally, emotionally, and sexually. He was an incredibly troubled young man and refused to seek help for his severe mental health issues. I eventually came to understand that he reveled in his misery. It was his identity. He acted like he wanted a cure and I'd set him up with resources, but he refused every single one. He may have struggled with serious mental illnesses, but being miserable perversely made him happy and he loved to use his struggles to justify his inexcusable behavior. He wanted to drag as many people into his fiery pit of anguish as possible. I later suffered from severe depression myself, and I never once used it as an excuse to hurt other people. My ex wasn't struggling with his mental health in terms of deliberating and carefully harming others. He was simply exhibiting a personality trait, one he chose to cultivate and it wasn't my problem. I ended up cutting him off completely in spite of all the threats. I will never feel bad for the awful plight he refuses to help himself out of. I have no patience for that type of person. Know what we call them? Toxic. Poison. A waste of time.
Example output: Who was abusive to the author?
Example explanation: The question is based on the following sentences in the passage - 'When I was 16, I dated a horrible guy. He was abusive verbally, emotionally, and sexually.'. The sentence clearly explains that the author's boyfriend was abusive to her.
Q: Some years ago a woman on our staff came into my office to, basically, tell me off and complain to me about others and about myself.
This woman had not been very supportive of me in my role ever since I began working there. I couldn't figure out if she was arrogant or lacking in self esteem.
During this meeting / confrontation, she told me, in no uncertain terms, just what she didn't like about some recent decisions I had made. I listened to her speak for about 30 minutes. She, quite methodically, tore me apart.
Initially, I had planned to hear her out, make a few vague remarks, and send her on her way, thinking that maybe she just needed to be heard. But about 20 minutes into her harangue, I had a change of heart. I decided that, if she asked for a response for me, if she asked my advice, I was going to tell her exactly what I thought.
She did, in fact, ask me for a response.
I asked her if she was a happy person, and said that I suspected that she was not, as she came across as a bully and was acting like a horrible person.
She sat and looked at me, then burst into tears. I waited.
Looking up, she said, "Yes, you are correct. I am a horrible person. And I am miserable. What can I do?"
We spent some time discussing what she could do, and (even though I didn't want to take the time to do it) I asked her if she would like a mentor me? She said that she would like such a thing.
This woman and I ended up becoming fairly, no, very good friends and she has been one of my strongest supporters. I didn't expect that.
A:
Who had a change of heart?