Given reviews from Amazon, classify those review based on their content into two classes: Negative or Positive.
Q: We bought this player for my mother, as I have the same one and love it. But, this player had problems from the get go, being a refurbished model. Sansa support was good, but their fix for the problem only lasted a matter of hours. We eventually had to return it, which was a fast and painless process with Amazon.The player, when it works correctly is great. I can't even begin to fill mine up with songs, videos and recordings. The FM recorder is great for lectures, conventions and other occasions. The sound quality is amazing. I also love that, unlike the e200 series you can format and also erase songs directly on the player without using your computer. It also conveniently has a spot for audiobooks and podcasts. Also to note that you can download shows and movies from amazon to play on this player.It was tough giving a star rating as this particular player was broken, but knowing from experience that they can make wonderful mp3 players.
A:
Negative