Choose your answer: is the following review positive or negative?

Ok, after some conversations, reviews, and complaints I made to consumer organizations (not sure if this had anything to do with it), Sophia Fiori decided to give me a credit. While I am appreciative of the credit and glad they decided to exhibit some customer service and show credibility, I also think that paying with American Express worked to my advantage. AX opened an investigation about the issue and perhaps this also encouraged SF to pursue a resolution. Always pay with Amex. Be leary of businesses that do not take AX. (They didn't want to take it initially, btw. ) They did resolve it. I just had to be insistent.

pick from the following. *negative *positive
negative