How might one describe the sentiment of this review?
This is the only Total Wine I've ever been dissatisfied with, the other locations seem to understand customer service but this location seems to forget than there are two parties involved in a business transaction. It hasn't failed so far that when I come here I will interact with an employee who seems to get some sort of satisfaction out of being rude. I advise anyone who visits to not ask for help from an employee because you'll likely end up on the receiving end of a monologue about why don't want whatever you asked for or why they don't have it or about how little you know about alcohol when they know so much more. Ugh...this place is just exhausting, I need a drink after coming here....Available options:
i. negative;
ii. positive; I think the answer is
i.