After hearing about this restaurant for a long while, I finally got out there with a few friends. It lives up to the hype rather well. Entering through their wine shop, we grabbed our red blend bottle and headed to the table on the patio (most of the seating is outside). The patio overlooks all that is Vegas and Summerlin: a fake lake with McMansions on the opposite shore. Nevertheless, most of us enjoy being close to bodies of water (however man-made), and I am no exception. The multilevel patio was constructed with care and dollars, and it makes for a great dining environment. We started our meal off with a cheese plate that offered five cheeses that covered a nice spectrum of fromage. From there, we went straight to the entrees. I had the roasted chicken. While I largely ordered the dish to have a lower-calorie option (which I am sure was still packed with cals), the dish turned out to be amazing - possibly the best chicken dish I have ever had. I also tasted both of my friends' dishes (steak frites and halibut), both of which were the cat's pajamas as well. The only dig I could offer is that the staff was not entirely personable. The host acted like it was a bit of a chore to seat us, and our server half-assed it. However, the manager did make his rounds and checked on us, which I always appreciate.

positive

If i could give 0 stars I could. The service was so atrocious, its not even worth spending the time to review. Ended up walking out.

negative

Furry watch 2013 happened here. Seems to be a trend to come here during furry week for me. I think next time I'll go to Sonoma Grille and spend the extra $$ for friendly service and good food. This was actually the first time I had eaten here. I had heard the rumors of great sweet potato fries. Those rumors proved to be true. They were really great. Sweet with a touch of spicy. And whatever that honey sauce they served with it... I practically liked it clean. And stole my friends container of it too. But the rest of the experience, not so great. I ordered a veggie wrap as well and it was pitiful. Pretty much spinach with a few red peppers tossed in the mix and a dollop of hummus. It was very bland and really in sad shape. Our server was also not very happy with us towards the end. I will tell you exactly what happened so as not to confuse the situation. Was it busy? Yes. Was she friendly up until the check issue? Yes. Do I understand how things work because I've been a server before? Yes! So the problem... there were 5 of us ladies who, of course, did not have much cash with us. She told us at first the system "couldn't process" more than 3 cards and cash payment split between us. She left us to figure things out. She comes back and we asked her if we could pay with 2 cards and cash, and she said no, their policy is that during conventions or busy times, they just don't split bills or payment. A little bit conflicting? Yes. She also told us the policy is on the menu. Now I cannot attest to whether it is or not, but I would be curious to know. Now I understand that in some instances places prefer you to pay in cash in a larger group, but usually they will tell you that at the beginning of the meal. This did not happen. I guess what I'm trying to say was that there were holes to the story. Whether it is restaurant policy or not, I just don't think it was communicated properly. She was clearly frustrated with us and it was a bit of a frustrating situation. I could be persuaded to come back for the sweet potato fries, but I'm coming with cash next time, lesson learned!

negative

Terrible customer service. Was denied the option to return items out of return window that was easily taken back and reimbursed at an alternate location. Was not allowed to talk to a manager when requested. Disappointed this represents the LOFTs brand.
negative