Q: For all the hype this place did not live up to my expectations. The service was good but the kitchen clearly lost our order as the table that was seated 20 minutes after us received their entrees before we did (both tables ordered sandwiches). In the end the wait was not worth it as I only finished half my sandwich and fries. There are excellent places to eat in Vegas, however this is not one of them.

A: negative

Q: One star for their customer service. I asked what comes on the Machaca burrito and the lady said eggs, cheese, machaca. They skipped the cheese when they made it so I spent my time and gas to go back. I asked for them to make it with the cheese. The lady then said she was wrong about it coming with cheese but said she'd ask the owner if they could remake it for me because of what happened. The owner just straight up said no because they didn't charge me for cheese. Never mind that I come here once a week. When I reiterated that I used extra gas coming back to get it made as I was told it would be the lady who caused the problem in the first place rudely cut me off to say she gets it but since they didn't charge me I wasn't going to get it. Told them I wouldn't be bringing my business back. I get that it's just a hole in the wall joint but I expect a business to take ownership of it's mistakes and provide decent customer service in such an event. The way they acted about it was like I was a loser for trying to ask that they do just that. Forget this place.

A: negative

Q: = = = = = WEEKDAY LUNCH BUFFET :-O = = = = = Ok, the old Hotel San Carlos here is serving a weekday lunch buffet, so of course I stopped in to try it. Today was Mexican food day, & they had a small setup of 16 items, which might be ok as long as the food is good. I started with some of what they said was Tortilla Soup, in a styrofoam bowl. Next, there was a bit of salad, & then it was on to the refried beans, which were cold, tasteless, & the consistency of the clay we had back in grade school. They also featured nearly tasteless chimichangas, enchiladas, & tacos. Over at my table there was a pitcher of WARM water to drink! The service was awful, & so was most of the food. Factoring in price ($7.99), it was worse than Taco Bite! :-O

A: negative

Q: This venue has been transformed into a very intimate concert hall. When we first arrived, we sat a whole section back from where we were supposed to be because we were a little lost, and I thought our seats were farther back than what they really were. I was pleased as peas when we sat in our correct seats and they were super close to the stage. Yay Britney!

A:
positive