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I am very dissappointed with Hertz. I have been a Gold choice member for many years. Since the Gold choice program was initiated, I have opted for the Gold choice vehicle many times. I have never been charged for Neverlost before. I was surprised to see this charge on my agreement. I called Customer service and they referred meto the ticket counter. When I went to the ticket counter, the rep merely shrugged her shoulders and said she wasn't able to do anything. I'm very dissappointed in the customer service and lack of communication on Hertz. Unfortunately, my company makes me use Hertz for business travel. Personally, I've had much better Rental experiences with Enterprise!

Available choices:
- negative;
- positive;
negative