What is the sentiment of the following review?
I agree completely with the other review! I had half of my belonging stolen, and when I reported it to their in-house insurance company I was told that they only cover "Burglary" and they determined that what happened to my unit was theft, therefore it wasn't covered. I've been trying to get in touch with someone at the corporate office for the past 4 weeks and have not been able to get past the first tier customer service rep.
OPTIONS:
a). negative;
b). positive;
a).