Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

Our suite at the Knickerbocker are quite nice, but the behavior and attitude of the staff is beyond abysmal. First, a member of the staff entered our room mid-day unannounced only to apologize after realizing that he failed to verify that we were present. Not a tremendous problem, but when the young woman at the front desk replied "What do you want me to do about it" with the tone of a flippant teenager, I began to suspect that a severe deficiency in manners may have been evident in the staff. Fast forward to this evening. Following a lovely meal off the premises, we chose to turn in a bit early at 11:30 pm only to discover that despite our best intentions, the bass from a party downstairs was more than audible in our room. Acting prudently and with restraint, we decided to phone the front desk to inquire as to why our room had been inadvertently annexed into the party downstairs, but yet again we were met with a curt and quite rude response. Sean at the front desk informed us that the party was a greater priority for the hotel, and that the family dictated that the music was to be set at a certain volume. On one hand I appreciated his honesty, but on the other, I truly would have preferred that he at least pretended to care about the guests who chose to stay at his property. Since we're out of options for the evening, we've decided to stay up and try to watch TV for the time being, but given the circumstances, the staff could have easily made up for the negative situations that arose in quick succession. Also, I was alarmed to learn that while I slept the prior night, a possible gang-related shooting took place mere blocks from the property. This wouldn't have been a concern if like nearby hotels, the Knickerbocker chose to enlist any type of security measures within their lobby. Would I stay here again? Maybe on a dare, or if someone else was footing the bill. Yet I've had better experiences in road side motels, and the employee training regimen could use a serious revamping to better serve the interests of the guests, and more importantly simple common sense.

negative

My husband and I recently stayed at the Conrad Chicago for three nights, a Thursday through Saturday. Let me say we were less than pleased with our experience. We chose to stay in the "King Bed Deluxe Room" and for an average of over three hundred dollars a night we were sorely disappointed with the accommodations. Upon entry the room looked as though it had not been cleaned thoroughly, the rug looked dirty and there were crumbs or something on the dresser. The room was size was average, and again for three hundred dollars a night we were expecting a almost suite type room. The major annoyance was how loud people were. We came in after midnight each evening and long after we went to bed we could hear people coming down the hallway yelling and running. That is totally unacceptable for a supposed high end hotel. You can expect a loud guest maybe once, but every night is ridiculous. The service was also extremely sub par. We had to wait 20 minutes at check in because the girl at the counter was too busy talking to another employee about what she was going to do after work. One day we put the no house cleaning sign on the door and a maid literally walked in on me. She completely disregarded the sign, did not even bother to knock and just unlocked the door and came right in. It scared me and I'm just glad I was not getting out of the shower or changing. So to sum up, we will never stay at the Conrad again, we will never recommend it to anyone else, and for the money there are a hundred much better hotels to stay at in Chicago.

negative

Just got back from 2 days up in Chicago shopping with girlfriends. First time I have stayed at the Omni. I did so because I saw a $129.00 rate that included $25.00 of free food on Travelzoo. The three of us (55 year olds) all stayed in one suite with 2 double beds and a VERY comfortable pull out sofa. We had plenty of room. Food in the restaurant was great, service was outstanding from everone we came into contact with, early morning delivery of free coffee, juice and hot chocolate was fabulous and recommendations from the staff on where to eat, time of movies, shopping areas, etc was really helpful. Need I mention the outstanding location? Simply the best! We all decided that the Omni is our new favorite hotel.
positive