Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
Q: The Swissotel is totally understaffed and lacking any charm or atmosphere. It was clean, comfortable and had great views but if you wanted to check-in, use the concierge, check-out, or report a problem to the front desk, forget about it. I booked this place through Priceline.COM so I can't complain too much as I didn't pay a lot for the room but I have stayed at 4 star hotels in the past as well as another Swissotel. It left a lot to be desired. The minibar fridge in my room didn't work so forget about a cold beer. Also, the internet/movie/guest services console didn't work so I had to go to the business office to access the internet. When it was time to checkout the console still wasn't working. It's better than the Holiday Inn but way below expectations for a 4 star hotel

A:
negative