What is the sentiment of the following review?
My beau and I have had horse back riding on our couples To Do list for a very long time now. He found the groupon deal where the ride was half off. We were excited about finally riding horses and when we arrived . . . well . . . First of all: the place we went was in a middle of no where. There was no clear place to park and check in however there were other groups as well so we followed the crowd. We were greeted by a young lady at a table. We signed a paper when she disclosed that there is a mandatory gratuity of $15 per person. She first told us that she left a message. We did not receive the message until after the fact but we were already annoyed that the the gratuity was not stated in the groupon AND that they tell us on the day of the ride that we would have to pay. Next was the assignment of horses. You would think that before assigning you a horse that they would ask you on how experienced you are with horses as well as your size. The woman doing the assignments pretty much gave us the first available horse they had. One man in another group was assigned a horse who was known to have a bad temperament and kicked tailgating horses. It probably did not help that one of the cow boys got bit by that very horse while he was trying to take something out of it's mouth. The cowboy basically cussed and slapped the horse on the face WITH a guest saddled on. Not good at all in my book. (More on this later.) Next they forced us to line up with our groups to take a picture. First of all we told one of the women that we were not interested because we were not about to drop another 10 bucks on a photo print. Especially since my boyfriend had a cannon 2ti around his neck. If you are not a photographer, it is waaaay better than the crappy point and shoot they wanted to use. Luckily one of the younger workers there took our picture with our awesome camera. The woman in charged was clearly pissed off and forced us to take another picture with her point and shoot. we started the ride once the woman in charge stopped screaming at the workers about how people were not saddled up correctly. We were led by a cowboy who forced everyone to ride single file. The problem was that the horses did not want to remain in single file. A couple in front of us wanted to remain together but the cowboy insisted that the horses decide who they want to ride with. The tour led us around a neighborhood rather than into the mountains as the website leads you to believe. At one point my horse began to tailgate that one angry horse from earlier. That horse kicked my horse who nearly threw me into one of the dumpsters. None of the workers helped me nor did they apologize for the incident. The entire tour was a disappointment and unprofessional on the part of the staff. I hardly rode nor saw my boyfriend the entire two hours plus we were there. At the end of our tour they called us over for the dinner that comes with the plan. We were so over this place that we just got in our car and drove away. This place gets one star: for the kid who took our picture with OUR camera. At least we got a decent picture of our adventure.
Available options:
[1]. negative
[2]. positive
[1].