Q: positive

A: I had an appointment with Amy J. yesterday. The salon accommodated me on short notice (less than 24 hours), and honored the Groupon price without me purchasing the Groupon. I received a partial highlight and cut. I've tried a ton of salons here in town and in Chandler, Mesa, Scottsdale, and each have fallen short of impressive. I have a stylist in Atlanta that I usually wait for, but I need a great stylist here! Finally I have found a great stylist: kind, professional and caring. Amy greeted me promptly and offered me refreshments throughout the appointment which was nice. She explained all of the products in detail, and before the cut she actually pulled some magazines and found a cut she thought would look great. The color and cut turned out beautiful! I'm pretty picky with my highlights, since I've been a highlighted blonde for years. The highlights came out just the way I like them, and the placement is perfect for a natural look. She took her time with me, and did not rush the process! I would highly recommend trying this salon especially if you've had bad experiences at other salons. The location is very easy to locate (NW corner of Camelback and 20th St), tons of parking, and close to great shopping and eateries. The atmosphere is very laid back, funky, and comfortable. Give Amy J a try, she'll change your opinion of stylists!

Q: negative

A: February 22nd 2014 Is there a button for zero stars? To keep it short and simple I have been on the phone three different occasions for 3 hour periods. My 2 friends and I are going on a trip to Las Vegas for three nights. Every time I believe my issue is resolved, they pull a fast one to screw over the customer. I was pitched a package that was $200 dollars for 3 nights stay, 100 dollar hilton certificate, free dinner for 2, free VIP show passes. I AM A FULL TIME COLLEGE STUDENT AND 22 YEARS OLD. I repeated this to the salesman at least 5 times making sure I qualified. He guaranteed me that I qualified due to my cell phones area code. (sleazy pitchman move to get his commission and blatantly lie to me ) I also was promised I would stay at the Elara, Hiltons more central location to the strip. April 7th 2014 Well when I call to confirm everything is status quo, the manager told me that I did not meet the requirements and could have a refund. I never received a call that I did not meet the requirements. What if I did not check up and was stranded in Vegas with know place to stay? I talked to the manager who was extremely rude, Brian Gonzalez to look back at the recorded conversation. He negligently obliged and said he would give me a call back. After he realized the sales man LIED to me several times and it was not my fault, he called back with a different attitude allowing me to stay at the Elara for the discounted rate but would not be receiving any of the perks promised. That was fine with me I did not need all of that stuff I just wanted a cheep place to stay for my birthday weekend. May 17th 2014. I wanted to triple check that I would be able to stay at the Elara Hotel in the South Las Vegas Strip vicinity. I call the Elara hotel and am told that I do not have an existing reservation... WHAT!!! I call back Brian Gonzalez to see what had happened over the past month. He told me that I had always been booked at the Hilton Grand Vacation Suites. He was extremely rude and short with me when I asked him to review our conversation on April 7th 2014. He personally called me and booked me at the Elara. Knowing he was lying, he refused to look back at the call! He kept repeating that I was always booked at the Hilton Grand Vacation Suites. THIS WAS NOT WHAT I PAID FOR. Instead of making it right I asked for someone higher up than him. He said to call customer service based in Orlando. I called Hilton Grand Vacations headquarters in Orlando and talked to a supervisor there. They gave me the same run around about the Elara being full and I should have booked earlier. The supervisor in Orlando told me we had two options, either pay for an upgraded room ($56) a night, (The first recruiter told me we could fit 4 people but now I guess the maximum capacity is 2) or receive my money back. At this point I had already bought show tickets, concert tickets, and airfare. I needed somewhere to stay and last minute it was very expensive. I paid to upgrade to the two bedroom suite, they could not even comp me that. CHECKLIST: Promised Elara Hotel and all of the perks and did not receive any of them. Had to PAY $168 to get the suite. (The first marketing guy who sold us this package said the standard room could fit 4) Elevated heart pressure and increased dismay towards Hilton (not really the heart pressure but still) 9 hours of phone calls defending myself for me to be disrespected, lied to, and over charged. After all the confusion and hassle they did not even offer an upgrade or a comped room PLEASE NOBODY GET SCAMMED ON THIS RIDICULOUS "DEAL" I hold Hilton to a higher standard than this. I have never felt so disrespected in my life and will NEVER stay at a Hilton again. NEVER will I stay at this hotel that is for sure. I hope someone from the Hilton sees this and makes things right. PS: Sorry that was not to short or simple at all

Q: negative

A: Best thing about our stay at Hotel 32 in the Monte Carlo? Ok besides the Jabbawockeez? Oh yeah, not much. Certainly not the room, and not even the cupcakes. I thought, "Great! At least there's a silver lining in this little old school hotel", but after I actually had the cupcakes, I was thinking otherwise. They looked really cute, with all the glitz and glitter, but they tasted blah and were really pretty dry. So, so sad.

Q: negative

A:
I have had breakfast here once a week for 2 months and the light pancakes were a treat, but the last 2 weekend's have been disappointing. If you are going to advertise lemon ricotta pancakes than serve them.I have owned my own cafe and cutting corners and not being truthful is a business killer and will look for a different breakfast brunch destination