Problem: What would be an example of an negative review?

Answer: Tried this place and the product was good, then tried to phone in an order for 2 drinks, rude teenager places the phone down and asks (I can hear conversation) if they take phone orders, barista says "no we're too busy". Really?? The time you took to ask, then tell me no, was the same amount to write down 2 dirty chai! You're too busy to put in an order??? Your customer service sucks and I'll take my $200 a month back to Black Cat.

Problem: What would be an example of an negative review?

Answer: The little blurb when you select your star pretty much sums it up...Meh. I've experienced better. While the place is usually packed at breakfast time, the service is blah and the food is a bit pricey considering it's just IHOP. The healthy choices are limited and like I said...meh....whatever.

Problem: What would be an example of an positive review?

Answer:
We drove by the restaurant and decided to stop in for a late lunch with our two daughters. The waitress was very, very friendly and the food came quickly. The complimentary bread was outstanding and better than the bread at other area Cuban restaurants we've dined at recently. My wife had a sampler plate with the ropa vieja, pork, and chicken. I had the Cuban sandwich. This was some of the best Cuban food we've had outside of and including Florida ever. The food was bursting with delicious flavors. It was actually quite unbelievable how good the food was in this restaurant. I wish we had a Cuban restaurant this great near our home. We intend to return again before our Las Vegas visit is complete. We'll try some of the other local Cuban restaurants, but so far this one trumps Florida Cafe, which was also good, but just not as good.