Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

DO NOT STAY AT THIS HOTEL!!!! I would have certainly expected more from the Hilton, especially due to the price I paid for my room and the way the hotel is portrayed. Upon arriving at the hotel I found only one receptionist working and she was too busy texting on her mobile phone to check me in! I had to wait 15 mins before checking in and she made me feel like I was inconveniencing her! When I finally got into my room I was appalled. I had a non smoking reservation and the room stank of smoke and there were several visible cigarette burns in the comforter and the carpet. I called down to reception and to confirm that I was in a non smoking room, which I was advised that I was. I had to argue with the receptionist over the room for 10 mins before she agreed to switch my room for another one. One I entered my new room, I found that once again it stank of smoke, but after being too exhausted from my flight I decided that I would sort it out with reception in the morning. BAD IDEA! I curled up and went to sleep and awoke to the go to the bathroom around 2am where I noticed my legs were COVERED in red welts! I immediately rushed back into the bedroom and through back the covers to find my bed teaming with bed bugs. I packed my stuff and checked out that night, however a refund was refused. I have since contacted the head office and I am awaiting a response. DO NOT STAY HERE!!!
negative