Back in June I received a MacBook pro as a graduation present. Three months later the display starts to go. I bring it in, they tell me I need a new graphics board. I wait for the part to arrive, and they "fix" it. A couple weeks later, I am typing a paper for school and I have horizontal bars of random colors in the middle of my screen. I hurry over to the apple store, tell them what happened, and they make me wait two hours because I didn't make a genius bar appointment... Even though they have 5 employees standing around "looking busy" on their iPads. So then they tell me I need a new display. They order it and call to tell me that the part is in and if I don't come by Friday they ship it back to inventory. As convenient that was, I wasn't able to make it due to school and work. So then I return again to order my part and the employee Andre was very helpful and ordered the part I needed and took my laptop, and told me that it'd be ready in 2-3 business days. I get a call the next day saying my computer is done, so I drive to San Tan and I am greeted by an employee and he directs me to sit at the bar and wait. I wait a good 10 mins, get up and ask to be helped. I wait another 10 mins only to hear that I wasted my gas driving there because my computer is not done. I told him that they called me and said it was done. He apologizes and says that was a mistake and that they meant to say the part came in. Wow, these apple geniuses are incredibly smart! Why on earth would you need to tell me that if you have my laptop at the store? This store is a joke. I mean, why do you have so many employees on the clock if they aren't going to do anything but take up space? If I could just give this store a 0 I would but it demands at least a star. Anyways, I will never use this store ever again, worst customer service I have ever seen.
How would this review be described in terms of sentiment?
negative