instruction:
Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
question:
I have stayed at the James a few times, it is my go to hotel in Chicago. This last trip makes me think it is time to start looking for other options. The Good: Location is awesome, just off Michigan Ave, Trader Joe's across street for some healthier snacking. It is a great location, easy to walk most anywhere. The door staff are very friendly and helpful. The overall feeling is modern, upbeat. Turn down service with cookie is nice. Free Wifi (which worked to varying degrees throughout stay) The Bad: They claim to be a 4.5 star hotel, which to me, means better then a 4 star and online with a 5 star (without a pool). They used to have Kiehls toiletries and now have "Harmony" brand. Additionally, they now have the large bottles attached to the wall which you get to share with the other guests that stayed in the room before you. It is what I would expect from Holiday Inn or my gym, but not a 4.5 star hotel. I asked about the switch (mainly because when I booked they still had Kiehls in website description) and they claimed that the reason they went the communal bottle route was to be "green". That is hard to believe, as it's not like the hotel is making other efforts to be green (they still have incandescent light bulbs, housekeeping leaves the lights and radio on when they do turn down, they don't recycle in room, etc). They are obviously trying to cut costs, and it shows. More: the rooms are in need of some updating, they are looking somewhat tired. My third floor room was quite loud with the motorcyclers trying to prove their manhood out front (not their fault). Don't take the stairs (as the stairwell is straight out of horror movie), even though the wait for one of the two elevators might be awhile. The phone staff was fairly rude (granted, they didn't like me questioning their toiletry change). I feel bad giving such a low rating, but it really did not come close to my expectations (from previous stays there). I will start trying out new hotels in the area.

answer:
negative

question:
Our stay at the Sofitel was definitely below our expectations. The staff was less than nice to me after I waited several minutes until I was noticed. At first, my reservation could not be found, so I was provided a spare room. The hotel was fairly neat. However, once we got to the room, and onto the bed, we found the bed to be noisy. Just sitting on it made a squeaking noise that was unpleasant. We immediately called down to the front desk and informed them of our concern. We were told to go back downstairs to settle things out. Once we got downstairs, we were provided with another room number. However, we had to wait half an hour for another room to be cleaned and prepared. For such a well reviewed hotel, I was highly disappointed with the amount of time I had to spend to get settled into a room.

answer:
negative

question:
The Ambassador East Hotel, located in downtown Chicago, is one of the BEST hotels I've ever stayed in. My wife and I went into the city on a weekend getaway and found the Ambassador East on a hotel booking website. Their rates are very, very reasonable for the high class and luxury that they provide. I was pleased to know that they allow pets as we decided to go into the city last minute and couldn't find anyone to watch our dog for the weekend. I was more than pleased with the friendly staff and felt like their hotel put an extra emphasis on knowing their customer, which is nice because most places in Chicago are very impersonal. All in all i was very pleased with our stay and would recommend it to anyone looking for a place to stay in the downtown area. 5/5 Stars.

answer:
positive