horrible customer service
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negative

Not a fan. The place has a ubiquitous unpleasant odor in the hotel and casino-not our room. And it is not from the cigarette smoke or the vomit from over-served 21 year olds. Within an hour of arriving we were tired if both. It smells like a cross between spoiled food and play-doh. The room was clean. We stayed for a convention for a neighboring hotel. We wished we had stayed elsewhere. This place is for 21 year old, drinkers-youthful idiots. More like spring break that a nice hotel.
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negative

The boss took us out to lunch for Administrative day at the Palms Restaurant. I was really excited because I have never been before and always wanted to try their famous steaks. We had a special business lunch menu. I chose the steak filets served with sauteed mushroom and onions, a side of Cesar Salad and New York Cheesecake. First of all, I wasn't too joyful with the steak. The dark gravy sauce on the steaks lacked in flavor and I needed to add salt and pepper to my meat. I ordered mine medium and my steak was a little too warm on the cold side to eat. I don't know if it was because I was sitting under one of the hundreds of fans blowing into the tables, however it was pretty damn cold in there. The salad dressing was kind of distasteful and the lettuce was a little welted. The only thing that I really enjoyed and loved was my NY Cheesecake in which I am not even a fan of dessert but this cheesecake was really good served with homemade whip cream. The steaks that I have grilled at home was way better than that, so I don't think I will be coming back again.
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negative

This place is great....just great. Been going there for years. You can get pretty good quality pizza......east like a pig.....for about $15...and that includes salad and drink with tons of pizza.
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positive