Q: Service is slow, coffee is water down and salad is stale, not fresh and soak with dressing.

A: negative

Q: Holy Moly! Watch out Ruth's Chris!! This place has the FRIENDLIEST Staff, and the CLASSIEST ambience in town. And you know what? None of that would even matter... I could have been sitting on a milk crate in an alley eating that steak off of a hobos backpack, and this place would still get five stars! Their food is DELICIOUS!! Their prices are decent (for vegas) The wine list was surprisingly affordable. Too bad I went with two dudes, because I could see this being quite the date night location. Its a little off the strip, which means it's kind of away from the madness, which is nice. Anyway, enjoy! dRe'

A: positive

Q: I had a hankerin for a bagel and this location is on my way home from my early morning drive to mesa and back, so I stopped one morning and kept returning. After an unfortunate incident last month though, I won't be coming back to this location. My first couple experiences were fine. Not amazing but I got my order quick enough (sometimes correct, sometimes not) and the location was easy to get in and out. My last visit was just bizarre. I placed my order with the cashier since there were only a couple customers in line and no one was working the order station on the opposite end. One of the employees was fiddling with the screen that shows the orders because it wasn't working correctly. I paid for my sandwich and waited...and waited...and waited...Another patron and I made small talk while watching the one sandwich maker fiddle with the screen some more. The assistant manager was cleaning the coffee equipment. Another employee came out to work the order station and gather bagels for customers who ordered boxes. One guy came from the back to fill the ice machine. Another employee proceeded to eat his food while clocking out for break. The cashier continued to stand around. The other patron and I continued to make small talk. Silly me to think that the girl messing with the equipment will realize that people are waiting for food...I should have spoke up sooner. 13 minutes go by until I say something. "Sorry, we're having issues with the order screen". No shit - how about you start hand writing orders or communicating with the person taking them? Thank you for exhibiting zero problem solving skills. Oh, and the assistant manager? Still cleaning the coffee equipment. No leadership whatsoever. I can put up with incorrect orders, or waiting when it's busy, but I can't put up with lackluster customer service. I'll go out of my way to the 16th st and Camelback location when I have another bagel craving.

A: negative

Q: When my GF and I go to Scottsdale we always have at least one "fine dining" experience. The last trip it was Bourbon Steak. There was no need to order an appetizer as they sent out the awesome fries: made in duck fat and three different spices along with dipping sauce. I had the A5 Japanese Kobe steak and my GF had the fried chicken. OK, my steak was melt in your mouth make me scream good. One of the top 3 steaks I have ever eaten. My GF wanted the chicken, but here is the catch: it is made for two because the whole chicken is fried in duck fat (once again). That was the only bummer, if you want the chicken and no one wants to share with you (hey, I came for the steak), you are stuck. But my other thought is: if you really want something, screw the cost, order it, and take the rest home with you. I had a thigh the next day and it was amazing. Along with the chicken you get a healthy portion of truffled mac and cheese with broccoli. It was pretty damn amazing--especially the gratuitous inclusion of the broccoli. Our server told us later that you can ask for more broc if you want--note to self. They also have a great wine selection. Since my GF offered to be the driver, I ordered a half bottle of my favorite pinot noir: Merry Edwards, and that just topped off the night. Also, if you are not a fan of truffle oil (crazy, I know. I love the stuff), this is not the place for you. Other than that, we had a great dining experience. Service was great and timely. It would have been a 5 star review if the chicken somehow could have been a single serving. I would definitely go back.

A:
positive