You are given a review about a place. You need to provide a rating from "1 star" to "5 stars" for this place.
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Question: Their customer service pales by comparison! I was one of the original customers at the Tatum/Cave Creek location (formerly Diva Tanning) and stayed with Celebrity when they bought it last year. As a monthly subscriber, I spend nearly $1,000 a year (12 x $80/month) on tanning services. My wallet was lost over the holidays and Visa had to send me a new card. I brought it in to (manager) Nicole to update my account as soon as I received it, explained why I had to change the card number and was told 'Too late! We already tried to bill you for your monthly fee and had to charge you a $5 fee because your card would not go through.' Really? I spend nearly $1,000 a year there and you are going to lose my business for $5? I guess so. This Celebrity Tanning experience has moved to the top of my list of horrible (and incredibly short-sighted) customer service experiences ... which is a shame, as it was otherwise an okay place to tan.

Answer: 1 star

Question: The Yelp title under 2 stars is, verbatim: "Meh I've experienced better."

When it comes to Time Warner Cable, nothing could be further from the truth.

The Good:
-If you can lock into an affordable contract for a number of years, you're golden.

-Wireless speeds vary and I'm happy with my current download times.

-Movies On Demand are current and *usually* play just fine.

-I'm also a fan of the start over option, even though it's only available on select channels.

The Bad:
-Customer service ranges from acceptable/moderately helpful to downright ridiculous. This includes obscene wait times and employees who (seemingly) have no idea a) what's going on with outages and b) have absolutely no power to rectify any problems whatsoever.

-Outages happen. I get it. But have a plan in place to address them and fix them in a timely fashion when they do. TWC is not speedy.

-If you do want to renew your service and pay a reasonable amount of money for internet, phone and cable (i.e. $150 or less per month), you really have to jump through hoops...and threaten ditching the service altogether.

-As Angie P said - there's really no incentive to stay a loyal customer because the rates keeps increasing. I find it extraordinary and brazen that TWC automatically upcharged my bill after a few years and expects me to pay an additionally $40 per month without giving me any reason whatsoever as to why my rates are hiked.

I wish I could break up with TWC, but as of now I'll just sulk over my newly negotiated monthly rate.

Answer: 2 stars

Question: "GO GO" TO HASH HOUSE, BUT "NO NO" DANCING -- I'm a bit embarrassed, but I want to provide in advance of you going, advice and a warning. No need to dress up in your leotards, a tutu, and/or your dance shoes (not that I did that or anything, because I always wear my Capezio's when going for breakfast). I just thought with the name, I'd go all out. While dancing is not discouraged, it's also not a dance club (like I MAY have thought). Instead, I partook of what they do offer here: GROSSLY HUGE food.

BREAKFAST -- You have to try their famous breakfast items: fried chicken & waffles (comes stacked high practically to the ceiling), the pancake (size of a Fiat), and lots of good egg/omelet choices (I like the chicken hash & eggs), and warm buttermilk biscuits with freshly-made jam. Good Lord!

LUNCH/DINNER -- Meatloaf (be civil, it's a massive portion. Eat half and be sure not make a spectacle of yourself. Then, drive 2 blocks away to an empty parking lot and eat the other half in the car), the BBBLT (mmmmm lots of bacon, a whole pig worth), and their stuffed hamburger (1 pounder, impossible to eat the whole thing...again, head for the parking lot 2 blocks away).

SALADS/HEALTHY -- Huh? Whatever.

SERVICE -- My favorite is Melina - whenever she was working, I'd always ask for her. She's fun, and shows great customer service. Always terrific. The hostesses are super sweet, and keep the waiting hungry customers moving as quick as possible. The only way they could be nicer is if they offered small pieces of fried chicken to customers while waiting to be seated.

WAITING -- No reservations, so my recommendation is to be there early before 930am. If you get there at 10am or later, be prepared to wait 20-45 mins. Again, no fried chicken served while you wait. Pffff!

PARKING -- Ample private lot, and since it is way off strip by a few miles -- you have elbow room on the streets, so no need to play bumper cars.

CONCLUSION -- It's AWESOME. I love, I love, I love I've returned many times, and you will, too.

Answer:
5 stars