Problem: How this place has managed to stay open so long is an eternal mystery to me! The food has always been mediocre. The service was not even that good. But somehow it endures. Guess that explains how Dubya got reelected!
How would this review be described?
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A: negative

Problem: I'm not one to give a bad review but when a place really misses its mark, I am definitely going to share what I went through. We went there on a Sunday afternoon and the restaurant wasn't even that busy, in fact I had the largest party (of 7) when I arrived. The server automatically brought out waters but took a couple of minutes for the menu to get to me after he was ready to take my order and realized I didn't have one. I ordered the whole duck which came to my table room temperature, it wasn't even hot to enjoy that parts of the duck that contained a high portion of fat was too fatty to bite into. The Shrimp & Combination Fried Rice wasn't too bad but wasn't the best either. The ratio of noodle to veggies/seafood for their pan fried noodle wasn't well proportioned (lacked so much noodles) and finally when I ordered the pigs ear in soy sauce & the spicy chicken feet, it would've been nice to be told that these were cold appetizers. My server was too busy catering to the other customers who were Chinese unlike me & my party who were not. Even to get a water refill was almost impossible. I can guarantee you that this is definitely the first & LAST time I'll be ever eating here & I work for the hotel industry so I can assure you that I will spread the word to my friends that this place is by far a horrible choice to make! If I could rate it with negative stars, trust me, I would have!! I was so disappointed because for the first time I went to a high rated establishment that was a total false rated place for me.
How would this review be described?
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A: negative

Problem: Located near the guest elevators inside of the Paris hotel and Casino, this busy french cafe was a disappointment to our taste buds. Of course we were expecting to pay tourist prices when we ate here, but we still wished that the quality of food was satisfactory. I'm not going to lie, I was very impressed with their beautiful display cases of baked cakes and pastries, but looks are definitely deceiving. Their cold sandwiches were about $9 each and they were pre wrapped in a clear plastic. They looked like they were made way in advance in a distant warehouse. We could tell they weren't fresh as the bread was damp and soggy. The flavor and ingredients used in the sandwiches were not the greatest quality nor were they fresh. We chose the Prosciutto and pickle sandwich and also the Chicken breast pesto. The prosciutto was dried out, stringy, and nearly impossible to chew. The pickles were interesting and fun as they were whole mini pickles, yet they were awkward to eat because they kept falling out of the sandwich. The chicken pesto sandwich had dry chunks of cold chicken breast, 1 thin piece of iceberg lettuce, and a tiny bit of mayo pesto spread that was so indistinct, I could barely taste any. It was a shame that they named it a pesto sandwich, when it really wasn't. Even the vanilla iced latte was a failure. They put it in a clear plastic cup with the awkward dome cap which made it spill out everywhere and got everything sticky. It also didn't blend well with the condense milk that they put in it, so my first sip was a punch in the face of condense milk. Note- I didn't taste any vanilla. The croissant was very dry as well. When we tried to tear off pieces to share it, it would crumble into a million little pieces of croissant dust.
How would this review be described?
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A: negative

Problem: The staff is extremely professional and very nice. They are welcoming and always had a smile. Every staff member we encountered were offerer to answer any and all our questions. From the moment you walk in, you get slapped in the face with extensive second hand smoke. WOW! It was bad!! You can smell the second hand cigarette from the elevators to the parking garage. There wasn't any escaping the smoke. It was thick and heavy. Several other casinos have a better ventilation system but unfortunately not Santa Fe. Even though they did have "non smoking" area, it was still infested with it. Some of the rooms were labeled "non smoking" (eg: 1-10 non smoking) but on the same building and same floor (eg: 11-20 smoking) they were labeled "smoking." These rooms were just down the hallways of each other. It didn't make a difference cuz you can still smell the strong smoke. Once inside the "non smoking rooms" the smell continue to penetrate through the walls and in the carpet. The rooms were spacious. Very impressed with the size. I was glad to see they had disposable cups for your ice/water and not the typical glass cups other hotel put out. The rug was absolutely gross. There were stains every step you took. It was very evident they have not given the rugs a deep cleaning. I made the mistaking at looking to the air vents!! Talk about absolute horror!!!!!! The vents/filters hadn't been cleaned out in decades. There was about one-inch of disgusting caked on dust, on the AC filters located by the room doors. It explained why the rooms never felt cool even with the AC turned down. It was completely unacceptable to have the AC vents they way they did. We called the front desk in order to have maintenance change out the filters; which they did :-) Again, the staff is wonderful (they help bump them to a 3-star review) but the smoke filled hotel and AC vent make this hotel such bad scores.
How would this review be described?
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A:
negative