Instructions: Given an Amazon review, indicate whether it is a 'Positive Review' or 'Negative Review'.
Input: Amazon took over $70 MORE of my money because I didn't return my old Kindle to them when I purchased this one. Nothing was ever mentioned in transaction that I was OBLIGATED to return it in order to get a discount on my new Kindle! ACTUALLY, I HAD to purchase a new Kindle because even though my old one was ONLY 2 yrs old (and looked like new) and the battery died. I was told nothing could be done. After reluctantly agreeing to purchase a new one I found out that a replacement battery can be purchased through Amazon. THIS ALSO was NOT told to me! The order for the new Kindle was placed for me over the phone by an Amazon representative. As a matter of fact, he initially charged me twice for it! So nothing was ever read by me about HAVING to return my old Kindle, nor did the representative mention that.<br /><br />In my mind I purchased the first Kindle and it was MY property! With NO agreement made, Amazon has NO RIGHT to decide to charge me over $70 additionally (over a month later) because I didn't return my first Kindle! I would refer to that as STEALING!<br /><br />I actually love my Kindle, but will not change my rating due to my purchasing and customer service experience. I typically have excellent customer service with Amazon, but their Kindle division is horrible! This opinion is from previous experiences with them also. DO NOT attempt to 'chat' with a rep because all you will get is somebody in another country that is responding from a script and doesn't understand anything you are asking. You will also be put on hold a million times. I had a 'conversation' that lasted approximated 45 minutes which ended up without any resolution and the person telling me the identical problem I initially asked about in the beginning! My experience with them was frustrating beyond words!
Output:
Negative Review