Q: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
I stayed there on October 6, 2012. When I pulled the covers of my bed, there was a small dark brown insect the size of a grain of rice, which was either a bed bug or cockroach. I trapped it under a glass (see the attached pictures) and called the front desk. The housecleaning person claimed it was a cockroach. Absolutely horrible service by the hotel management to respond to the problem, failing to follow through on promises they made to me. Setting aside the bug problem, I caution that the windows are quite thin. We could hear a lot of the street noise, which made for a hard night's sleep, not to mention worrying about insects even after changing rooms. For $400 a night after tax, I strongly encourage you to check for alternatives.

A:
negative