Q: Like most other reviews here I had been around tot other boarding places for my two German Shephards. I immediately fell in love with this place and the staff. It wasn't until our forth extended boarding that something had to be said regarding the condition that our dogs were being returned in. Let me first say that our dogs are 9 month German Shepherd brother and sister that are still learning so I will not contest that they "go" sometimes in the crate (they don't at home but often while boarding somewhere new). I never said anything about that to the staff at West Russell - what I am upset and quiet frankly irritated over is the lack of responsibility for delivering what is promised. It's very hard to describe in words the condition of our two dogs this past (and last) occasion. Putrid fermented pee is the best way I can paint a picture... Again I am not upset at the fact they "go", I am upset at the fact they continually skip/ miss their baths and we pick them up filthy and then have to go spend more $$ at a groomer that often can't believe what they are smelling and feeling. This past time was arguably the worst - I called at 8a to confirm we would pick them up around 10a and to ensure they had gotten bathed prior to our arrival. The young lady stated she was the emergency member of staff and said she would begin soon. We arrive at 10a to crusty ears & under bellies and the same putrid fermented smell I mentioned above. I bring the dogs outside while my wife begins to dig deeper as to why and how this happened yet again after numerous apologizes before (after previous stays) assuring us this wouldn't happen again and also promising extra baths to ensure that promise. Sounded good given that we've probably spent in excess of $2,000 in recent months due to my travel schedule not to mention referring my brothers German Shepard for vet services and boarding as well... I was wrong, very wrong. The Vet who claims to live there is a very nice guy until you have a legitimate issue then he starts getting defensive... Ignoring the facts presented to him from regular/ referring clients. When my wife told him that were not here to argue, we just won't return he said "that's fine"... Rather than address the issues at hand. Sad really... Message me for more details if you'd like. OPTIONS:
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A: negative

Q: Landed here for what was meant to be a short layover, but instead had the opportunity to experience the Airport for 4 hours. Each concourse had a the usual variety of snack shops/news stands and eateries. These included the staple McDonalds and Wendy's but also a Pei Wei, La Madeline, and others. As we walked the terminals we saw a variety of employees, security, janitorial, and airline personnel in action. All were pleasant and helpful to the passengers. OPTIONS:
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A: positive

Q: SO good. Everything is amazing from the po boys to the jambalaya. I can't even make a recommendation just get what you like cause its all so damn good. OPTIONS:
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A: positive

Q: Their sandwiches (called headwiches) are huge. During weekend nights, the bar area gets to be pretty crowded, and you an hour wait for a table during dinnertime isn't unusual. They also have a huge selection of beers. I'm not a beer drinker, so I can't say much about that. It's pretty loud in here, so you do have to almost yell to talk to your buddies. I came here on a Thursday around 6pm, and surprisingly, there were plenty of open tables. The headwiches consist of interesting combinations of just about anything a person might put on a sandwich. Normal sandwich meat, fried eggs, steak, mushrooms, pulled pork, brisket, bacon, chicken fingers, etc. I ordered a Portly Fellow (one of the few things without meat), which consists of portabello mushrooms, roasted red peppers, spinach, tomato sauce, basil pesto, onion rings, mozzarella, goat cheese, and parmesan. Yes, the different cheeses sounds a bit excessive. It was just as massive as the other sandwiches, and there was a pretty good balance of flavors. I had some bites with a massive glob of goat cheese and nothing else, which was not particularly pleasant. Some of my colleagues got burgers, which are much smaller than the sandwiches. You can consider them normal-sized. They all enjoyed their burgers as well. Sandwiches are served with homemade chips. Some were really crispy, others were soggy from sitting in a puddle of oil. Burgers and some other items are served with fries. The fries are maybe almost steak fries, so there was no crunch to them. I would have preferred the fries over the chips, but they do NOT allow substitutions on that -- as explained by a long paragraph in the menu that I did not fully understand even after reading several times. All in all, a pretty good gigantic sandwich with chips on the side that I did not care for. OPTIONS:
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A:
positive