Choose your answer: is the following review positive or negative?

Upon arrival, I had to wait 30 minutes before I was able to check in. Once I checked in, the representative mentioned that the hot tea will be arriving shortly in the room. When I went to the room, the room key didn't work and I had to go downstairs to get a new key. In addition, looking at room service, it is not 24 hours. It is dark from 12 AM to 6 AM. Finally, the Nobu Hotel is overrated, nothing special to talk about except that Nobu Restaurant is downstairs.

OPT: [+] negative. [+] positive.
negative