Problem: What would be an example of an positive review?

Answer: Alrighty, I now officially feel sort of bad about my last review on this place, but it was indeed an honest review that was based on my few experiences at the time. Here is my updated review in which I have been into this store maybe three times in the past six months and the dude I have dealt with here has been generally very helpful. His knowledge and time that he took with me to figure out various equipment technical details to update my draft system was really appreciated. I also truly appreciated his honesty when he wasn't sure what the correct answer was on the grains I wanted to use for a recipe. I won't hold it against him that he isn't a fan of IPAs either. Another thing that I would like to mention is that their prices here are right in line if not better than most the popular online homebrew stores and you don't have to pay shipping. I am now back on their bandwagon.

Problem: What would be an example of an negative review?

Answer: 2 stars because they gave us really cheap vodka and tried to pass it off as what we ordered. none the less...we got trashed here...horrendous headache later (thanks to the cheap vodka). don't think i'd go back...it was an ok place to get trashed but if my tab at the end of a 4 hour drinking spree with my boyfriend is gonna be over a hundred bucks...i want decent vodka and not have to worry that we'll get thrown out for using the "eff" word at the blackjack tables by the bar...yes, harrah's tossed him out for saying "f**k"

Problem: What would be an example of an negative review?

Answer:
I received a coupon in the mail, offering a Seven Consecutive Days Sports Club Pass. Upon meeting "Tony/sales associate" the first question was if I was a member? Of which I stated no. He then asked if I had ever been a member. I stated yes, maybe about 4-5 years ago. Tony then stated that I "can't" use the pass because I'm a member. I asked to see the coupon again and read to Tony; "Redeemable by non-members only" I'm not a current member and have not been so for years. Tony then stated that past members are not considered non-members. Question: Why is LA/Fitness advertising falsely? If you don't mean to include past members, why don't they say so? I asked to speak with the manager and Tony stated; "I am the manager" I asked for the District Manager contact information and Tony stated; "I can't do that, I can only give you the corporate number" I was eventually contacted by LA Fitness, with the same kind of negative customer service. Out with Corporate gyms and their expensive contracts!