Read the following article and select the best answer. Article: Most of us use the telephone several times a day to talk with friends or make social arrangements . These calls are usually quite easy and require little planning. Using the telephone for business purpose is different. In any organization the person on the telephone represents the company and gives an impression of the firm to the outside world. If you want to ensure good public relations, you need to master effective telephone techniques. You should try to give an impression of an efficient, friendly, progressive company eager to give good service. Before calling Choose the right time. Consider the cost, urgency and convenience. When calling overseas, you need to consider the time difference. Check the number. A great deal of money is wasted each year on dialing wrong numbers. Plan your call. Make a list of points and questions to be raised. Be prepared. Gather any files, papers or information that may be needed during the call. It is unprofessional to have to say "Hold on while I look for that." If you have to ask a caller to hold on, keep going back and assuring him/her that you will be as quick as possible. Avoid interruptions. Call at a time when you are unlikely to be distracted . During the call Be courteous, polite. Make time for suitable greetings like "How are you today, Jim?" and "Did you enjoy your holiday"? Put a smile in your voice. Remember, your caller can not see you, so use intonation to good effect and try to sound confident, decisive, helpful, and interested. Check your notes. Look back at your notes to ensure that you have covered everything and quote figures and other data correctly. Get feedback. Make sure the caller understands the message correctly, especially deadlines and actions that are involved. Be courteous. Finish by thanking the caller for his or her time and trouble. After the call Make notes. Let it become a habit to make notes of the call and place them in an appropriate file. Take actions. If you need to send a letter of confirmation or inform someone in your organization... Question: During the call, it is unsuitable to _ . - be heard in low spirits - be decisive - check your notes - get feedback
be heard in low spirits

Read the following article and select the best answer. Article: Surviving Hurricane Sandy Natalie Doan,14, has always felt lucky to live in Rockaway, New York. Living just a few blocks from the beach, Natalie can see the ocean and hear the wave from her house. "It's the ocean that makes Rockaway so special," she says. On October 29, 2012, that ocean turned fierce. That night, Hurricane Sandy attacked the East Coast, and Rockaway was hit especially hard. Fortunately, Natalie's family escaped to Brooklyn shortly before the city's bridge closed. When they returned to Rockaway the next day, they found their neighborhood in ruins. Many of Natalie's friends had lost their homes and were living far away. All around her, people were suffering, especially the elderly. Natalie's school was so damaged that she had to temporarily attend a school in Brooklyn. In the following few days, the men and women helping Rockaway recover inspired Natalie. Volunteers came with carloads of donated clothing and toys. Neighbors devoted their spare time to helping others rebuild. Teenagers climbed dozens of flights of stairs to deliver water and food to elderly people trapped in powerless high-rise buildings. "My mom tells me that I can't control what happens to me," Natalie says. "but I can always choose how I deal with it." Natalie's choice was to help. She created a website page matching survivors in need with donors who wanted to help. Natalie posted introduction about a boy named Patrick, who lost his baseball card collecting when his house burned down. Within days, Patrick's collection was replaced. In the coming months, her website page helped lots of kids: Christopher, who received a new basketball; Charlie, who got a new keyboard. Natalie also worked with other organizations to bring much-need supplies to Rockaway. Her efforts made her a famous person. Last April, she was invited to the White House and honored as a Hurricane Sandy Champion of Change. Today, the scars of destruction are still seen in Rockaway, but hope is in the air. The streets are clear, and many homes have been rebuilt.... Question: What does the story intend to tell us? - Little people can make a big difference - A friend in need is a friend indeed - East or West,home is best - Technology is power
Little people can make a big difference

Read the following article and select the best answer. Article: At Japan's Studio Ghibli, which has produced extraordinary animated films since 1985, the best-known figure has always been one of the company's founders, Hayao Miyazaki. But an equally key figure is co-founder Isao Takahata, who has recently made a new feature, The Tale of Princess Kagnya. It is an unforgettable feature with an unusual hand-drawn aesthetic . The title character is a tiny baby girl who appears in a bamboo plant. She is found by a woodcutter, who takes her home and brings her up. He believes the little girl is a princess, and sets about preparing what he regards as a suitable world for her. This original story is the oldest work of fiction in Japan; every child knows it in its simplified folktale form. "It is a fascinating story with elements of wonder, humour, and sorrow,'' Takahata says, "but these three elements are scattered about." The chief challenge for anyone trying to adapt it is that "we are completely unable to comprehend what was in the heart of Princess Kaguya. Because of this, despite its being well known, few people consider it interesting. There have been several attempts at making a film out of the story, but they ended up being abandoned." He was connected with one of these attempts, but no one paid any attention to his concept. "Fifty-five years later, I thought my concept was still appealing, and used it as a basis for turning the story into a feature film." His concept involves the princess's origins, her expectations and her access to "the full range of human emotions". To realize his vision, Takahata says, "I needed to take the extremely individualistic brushwork and key designs of Osamu Tanabe and Kazuo Oga, two brilliantly talented artists, and have them permeate throughout the film. The two of them drew many pictures, but they weren't nearly enough. The most challenging part was to have all the other animation staff copy their styles in a free and easy way." The Tale of Princess Kaguya has been released, and people are saying that the two founders, now in their... Question: From the Takahata version of The Tale of Princess Kaguya, we can expect the following except _ . - more details about the Princess's origins and expectations - a forceful animation type featuring fine images and gentle brushwork - the distinctive brushwork and key designs from two gifted artists - a hand-drawn visual effect that brings out a unique sense of beauty
a forceful animation type featuring fine images and gentle brushwork