The wait times were ridiculous. 4 people were ahead of our group in line, and it took an hour before we gave our orders. It took 15 minutes for the burgers to be made, which is pretty long for a place that seems like a fast food joint. The worst part was the manager. The manager presented himself, and made no apologies about the long wait. He did not make any effort to make the customers happy (like offering complimentary drinks or something). When we voiced our displeasure, he left the restaurant, and did not come back. For the time he was there, he did not attempt to help the overwhelmed employees. Absolutely no pride in his establishment and obviously no care for the customers. In the end, the burger was average and overcooked. The bison burger is not worth 9 dollars.
Is this review positive or negative?
negative