instruction:
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
question:
customer: Hello, I am Ruth Perez.
agent: Hello, How can I help you today?
customer: I love to do adventures as if now I would like to do Scuba diving in Shadow Cat Adventures at Phoenix, AZ-PHX. Can you please book a good reservation for me?
agent: Sure. Can you please provide your journey dates and origin code?
customer: I will start from New York, NY-JFK on 07/14. My returning day is on 07/16.
agent: Ok, please wait for a minute, I will check and get back to you.
customer: Ok.
agent: We found an Delta airline flight, with number 1004. The price is 200, with 1 connection.
customer: You can proceed for booking.
agent: Ok, your ticket has been booked with flight number 1004.
customer: Thanks for your service.
agent: Thanks for availing us.
answer:
book

question:
customer: Hello.
agent: Hello. How may I help you today?
customer: I need to book my ticket from CLT to OAK. Can you please help me with booking?
agent: Sure, I am here to help you with that. Can I know your planned trip dates?
customer: My planned trip dates are Sept 14 and Sept 16.
agent: May I know your good name?
customer: Sure, Kathleen Roberts.
agent: Is there any other requirements?
customer: I need a connecting flight in my journey.
agent: Please wait for a minute.
customer: Sure, I will wait for your response.
agent: The United airlines are providing a flight having a connection limit 1 and the ticket fare of 100. Can I proceed with the ticket booking?
customer: Yes, please proceed with that ticket booking.
agent: Your flight ticket is confirmed in an economy class and the flight number 1003.
customer: Thank you for helping me.
agent: Thank you for reaching us. Have a safe journey.
answer:
book

question:
customer: Hi.
agent: Hello.
customer: Karen Jones is my name.
agent: How may I assist you?
customer: I am going to celebrate the Bate-aux new York dinner cruise at New York.
agent: Ok.
customer: So, could you help me in booing a ticket under the price limit of 200?
agent: Sure, we are happy to help you.
customer: Ok.
agent: Can you please share your journey locations?
customer: Journey locations are Los Angeles, LAX and New York, EWR.
agent: When you are planning to travel?
customer: I am planning to travel on 12/05 to 12/07.
agent: Please wait a while, I will search a flight for you.
customer: Sure, I will wait.
agent: Thanks for waiting, there is a connecting flight available with fare 100 in AA airline. May I proceed?
customer: Fine, confirm it.
agent: Your reservation was confirmed with flight number 1011.
customer: Thank you for addressing me.
agent: Thank you for opting us.
answer:
book