In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
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Question: customer: Hi. I am Jessica Evens.
agent: Hello,. How may I serve you?
customer: I want to book a flight ticket on 01/04 to 01/06 for which I have a exam at IAH.
agent: Sure, may I know your origin point?
customer: My source code is ATL. And I want with 1 connection.
agent: Sorry to inform that there is no flight found with your specification.
customer: Ok. Thank you for information and your service.
agent: Thank you for reaching us.

Answer: no_flight

Question: customer: Hello, I am Scott Martin.
agent: Hello, how may I assist you?
customer: Due to sudden death of my grandfather I need to cancel my recent reservation can you please help me out cancelling my reservation.
agent: Sure, please wait a moment.
customer: Sure.
agent: There is no reservation on your name.
customer: No problem.
agent: Thank you so much for choosing us.
customer: Thank you for the information.

Answer: no_reservation

Question: customer: Hello.
agent: Hello.
customer: Larry Allen here.
agent: How may I assist you?
customer: I want to travel from SEA to LAX for my business trip, can you please help me out with booking of a flight ticket on those locations?
agent: May I know your travelling dates please?
customer: Sure, I am planning to move on 11/07 and please book my return ticket also on 11/09.
agent: Ok, please wait for a moment.
customer: Sure.
agent: Flight-1007 is available for you with 1 connection at the price of 100, can I proceed with booking?
customer: That's fine for me to travel, you can proceed with booking.
agent: Your booking is done.
customer: Thank you for your help in booking of my ticket.
agent: Thank you for choosing us.
customer: Welcome.

Answer:
book