Detailed Instructions: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
Problem:We experienced bed bugs in our room while staying at the Omni Chicago Hotel on the Magnificent Mile. We never received a return call from General Manager Sanjay Mahajan after several voicemails. We will never return to the hotel and will work to spread the word. We also heard from several employees from the cleaning staff that this is common in the hotel.

Solution:
negative