How might one describe the sentiment of this review?
I would be very careful using Payless in Las Vegas. The car I received was new and in good condition. However, the rental process took such a long time and the agent was trying to sell me just about everything under the sun. They had to print out the service agreement several times because of mistakes. In addition, when I returned the car I noticed that I was charged an additional $8.97 for roadside protection. I never agreed to it but because the agent made mistakes (which I think was on purpose so I would spend more) I didn't notice it until I returned the car. When I went to the attendant he took my e-mail address and said that a manager would contact me. All I received was a copy of my rental car agreement. I wrote to Payless and never received a response. In addition, there was another woman who had the same problem. This leads me to believe that Payless is using dirty tactics to make a few extra dollars from people. The next time, I would rather pay a few more dollars and use a reputable agency rather than Payless....Options:
1). negative;
2). positive; I think the answer is
1).