Problem: My wife and I are big fans of the french fries. The burgers are great, too, but it's the fries that have us bypassing Bad Daddy's and making the 20 minute trip to Kickstand. They also have a very cool, laid back atmosphere and plenty of TVs.
How would this review be described?
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A: positive

Problem: I've been eating here since I was a kid. The food is pretty good, but the service is just "ok". I remember wanting to work there after I graduated high school but their ad's said they only took people with a minimum of 2 years experience. Funny because now I've graduated college and I've worked in restaurants for 6 years and the service is nothing "2-years experience" worthy. The server always seems to be abrupt, in a hurry, and not personable. I actually had to get up and go to the water pitchers to refill my drink. I keep coming back for 2 reasons: 1- this is 1 of 2 places my brother can for sure eat at with his allergy, and 2 - the food is good.
How would this review be described?
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A: negative

Problem: Floor and Decor has a great selection. However, if you are looking for customer service or design advice, you will not find it here. Our first trip to Floor and Decor, we asked to see the in house design specialist. It was 4:30 p.m, and we were told she left on a family emergency. The next scheduled "designer" was not due to arrive for another hour. We returned a few days later at 5 pm, and it seems we missed the designer again, who had just left. But the next designer was due any time. She was running late as she has another job. When she finally arrived, it was a young lady who seemed nice enough, but was not helpful at all. She offered very little design advice...any questions I had were drawn out of her. I asked questions about travertine, but she knew less than I did, and I had recently reviewed info on travertine from their website. She finally showed us some tile combinations, but not until we asked what our options were. It was like being assisted by a petulant teenager, but without the charm and knowledge. Floor & Decor is great for do it yourselfers. But if you need design advice or ideas, this is not the place. The design staff I met knew very little about flooring and customer service. They should take the time to hire associates with actual flooring experience, and the very least--some communication skills.
How would this review be described?
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A: negative

Problem: Ok I'm old. But this place is dark. So dark you can't read the menu. So I pull out my phone and use it as a light. We started off with the potstickers. They were a bit burnt so they started off on the wrong foot. I ordered the filet salad. I enjoyed it. Couldn't see when I had eaten the good stuff so that was a negative. My husband had the green chile cheeseburger. He enjoyed it. We'll go back. During the day. They have windows so we'll be able to see!! We'd like to sit outside too. It looks nice to sit around the moat. ;-)
How would this review be described?
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A:
positive