How might one describe the sentiment of this review?
Can't say I'm very happy with our stay. First they got our reservation wrong and then felt that they were doing us a favor by giving us a "free upgrade". The upgrade was essentially what we reserved minus a bed. When we realized we were a bed shy and complained to the assistant manager again they said the best they could do was to provide us with a roll away bed. The next day I spoke to the manager and he was gracious enough to give us $100 off per night. The next morning we found that several of our rooms had no hot water. We called and sent someone up to fix but even still the water was never hot in some rooms. it was tepid at best. When I spoke to a supervisor this morning about our lack of hot water he basically told us that since we already got $100 off and the free room (the room we originally reserved) that was all the compensation we needed. Gotta love it! I do have to say that the Star Trek Experience rides are great and you can eat at Quarks if you enjoy the Star Trek theme, but don't expect great food. It's decent enough to eat though.
negative