Choose your answer: is the following review positive or negative?

The MVD on Paradise is anything but a Paradise. I hate calling out people by name on Yelp, but Wendy at the front desk should not be working in customer service. She spoke down to everyone in line like they were a puppy that just pissed on the carpet. I understand she has to deal with people who aren't pleasant to her, but she is first person every customer sees. If you just moved here front out of state like I did, she is one of first few people you encounter in Arizona. Once I sat with my rep after a 45 minute wait in the bingo hall, things went smoothly. I recommend that you print off all the paperwork at home and have it ready when you show up.

[a]. negative;
[b]. positive;
[a].