Read the article and select the best answer. Article: Dear Mr. Watson, CLAIM AL54323432--STORM DAMAGE TO ROOF I received a cheque for $623 dated 26 January in payment of my recent claim . However, I wish to tell you how upset I have been by the way your Claims Assessor, Mr. Michael Tan, handled this claim. When Mr. Tan first called me, he specifically told me that he believed I had been overcharged, and he would expect to pay that price for work on a double garage, rather than a single garage like mine. Mr. Tan suggested that I neither use nor recommend this contractor again. He continued to tell me it was unlikely for me to receive full payment. Never during this conversation did he mention that the reason for not receiving full payment was because of the nature of my insurance policy. Consequently, I wrote to Mr. Lance Ashe to complain about his pricing, stating that I was very upset thinking that he could have taken advantage by overcharging a 73-year-old woman. Mr. Ashe telephoned me immediately and explained his charges in detail. He later reported back to me that Mr. Tan explained that I would not receive full payment because of the type of policy I hold, which does not cover wear and tear. This was the first time this issue had been brought to my attention, so you can imagine my surprise. When I received Mr. Tan's letter of 2 February, this situation was explained. If this had been explained in the first place I would have accepted it and would not have questioned Mr. Ashe's charges. Instead, by telling me initially that I had been overcharged for this work, he caused a great deal of upset, not only for me but also for Mr. Ashe. I believed this claim was handled badly by Mr. Tan from the beginning. Therefore, a great deal of embarrassment has been caused over this issue. I felt you should know how disappointed and upset I am. I trust you will look into this and ensure that such claims are handled more appropriately in the future. Yours sincerely, ... Question: We can learn from the passage that Mr. Tan works in a/an _ . Options: A: welfare organization B: nursing house C: local affairs office D: insurance company
D

(Question)
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(Answer)
A

Read the article and select the best answer. Article: You may think your bathroom is often full of bacteria and so you give it a complete cleaning once a week. But how often do you clean out and disinfect your fridge? Well, probably not often enough, according to a recent study, which found out that the fridge is the second dirtiest place in your house, just behind the bathroom. Fridge temperatures were often set too high, allowing the growth of bacteria, which included E.coil, Enterobacteria, and S. aureus, all of which will give you an easy access to food poisoning. So what can you do to ensure your fridge---and your food in it---is not a health threat? For starters, clean the fridge weekly---wipe it and repeat. Make sure your fridge is at the correct temperature for storing food, between 0 and 5 degrees centigrade. Your freezer should be below-18 degrees centigrade. You can use fridge and freezer thermeters to make sure this is the case. Some modern fridges have zones to store different types of food ,such as meat and vegetables. Make sure you don't store meat in the vegetable zone, as the temperature there might be higher. Make sure you don not leave the door open too long as the temperature in the fridge will quickly rise, creating a breeding ground for bacteria. Cover food that has not been finished, and eat it within a couple of days. Keep bottles and jars closed. Keep raw meat away from cooked meat. Both should be well covered to prevent pollution. Store raw meat at the bottom of the fridge to stop juices dripping onto other foods. Finally, use common sense, and throw away old food. Question: Which is the best temperature for storing your food in the fridge? Options: A: 10oC B: -2 oC C: 4 oC D: -18 oC
C