Choose your answer: is the following review positive or negative?

This visit was very unusual, they were bust for a Friday but our server must have had way too many tables. I had to ask hostess for crayons and paper for my girls. Hamburgers were good but the waitress was nowhere to be found when my daughter wanted more mac and cheese. I asked one gentleman for the bill and he was very polite and asked 8 everything was good. The restaurant industry is what it is and customers matter. If you want them to come back treat like you do.

Choose from:
I. negative;
II. positive;
I.