Sentiment analysis: I had an appointment for a massage/facial for Sunday. AZ Storms came through & Scottsdale was flooded & we were still getting a hard rain!! It was not safe to drive. I called Club 810 and explained the situation. Due to hazardous road conditions I wanted to cancel & reschedule. The person who answered the phone told me her manager - Angel would call me back. Well, Angel told me that I would be charged a $25 cancellation fee because those are the rules. This was not my choice to cancel the appt. I was not going to drive in hazardous conditions! I hope you saw the news last night or read the paper this morning. Scottsdale got 1.50 inches of rain. Did you see Cactus Park? There was a car in the parking lot with water up to its hood. Sometimes rules are meant to be broken. You'll lost a customer..... Joan O
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negative

Sentiment analysis: Just went there for breakfast. It was a complete disaster. We waited in line for 5 minutes for the hostess to take our name and then waited 15 minutes after that to be seated. This was a little frustrating since we could see there were open tables. Once we were sat on the patio, the waitress took our drink order and didn't come back to take our food order for about 15 minutes. She seemed annoyed and indifferent. We waited FOREVER for our food. People around us were clearly as displeased as we were. The waitress never came over to refill our drinks or offer any explanation for the wait. It was almost as if she was avoiding us. We just sat and waited, getting more annoyed every minute. We watched as tables of customers sat with no food and the staff milled around, no pep in their step, no sense of urgency. They all seemed like they really could not care less about their jobs and their tips. When we finally got our food it was nothing impressive. We basically got an $8 slice of bread with some ham and cheese on it. Nothing anyone couldn't make at home. Never got a refill on our drinks. Food was edible but I wouldn't call it "good". The waitress explained, after I asked why it took so long that 3 people in the kitchen had walked out so that's why she was frustrated. SHE WAS FRUSTRATED? I couldn't believe she had the nerve to say that when she wasn't doing anything to make up for it. I would respect them if they looked like they were trying but they really weren't. There was no sign of a manager or owner. It looked like a bunch of sloppy, apathetic kids with no guidance working there. If your kitchen staff walked out that's a clear indication of a problem. It's too bad because the ambiance is cute and hip, and this area could really use a privately owned spot for breakfast, but all in all, I would say DO NOT WASTE YOUR TIME AND MONEY on this poorly managed joint. We won't be back.
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negative

Sentiment analysis: A--MAZ--ING!!! You must get the Stone Crabs (large ones if they have them) They are Melt in your Mouth. They give you a Mustard/Mayo Dipping sauce which my Mom said was incredible but I dont like Mayo. So they gave me a Malt Vinegar and their Red Wine Shallot vinigerette to dip the crabs in, Both were sooo good! We started with salads. I had the Chopped Veggie Salad which had a ton of veggies and was great. My parents had a Chopped Lettuce Tomato and Blue Cheese Salad which they loved. My Dad did not get the Stone Crabs, he got Lobster Tail Tempura. I tasted it, and it was also Melt in Your Mouth. Sides we got: Lyonaisse Potatoes (I dont eat potatoes but they looked amazing if you do). They were dome shape, crunchy, and had carmelized onions on top. Brocollini, which was simple with a garlic and olive oil, but very good. They give you a good selection of breads beforehand that seem to be homemade. I'm not really one to eat bread before a meal, but they had these really think cracker like things with parm cheese baked in and some intersesting seeds that we couldnt get enough of. Parents split the Key Lime Pie for dessert. I didnt eat it, but it looked good, they said it was very good and the homemade crust looked good. Waiter was great. Very informative and nice. I'd 100% recommend. One of those places that, yes its pricey, but the food makes it totally worth the money.
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positive