Choose your answer: is the following review positive or negative?

I've had several great interactions with the sales and service staff at the Illini Tech Center. They talked me through several options when considering an upgrade to my laptop's hard drive last summer, and never tried to sell me something I didn't need. They also clearly talked through the options and costs of the services that they provided, but, each time, gave me enough of a walk through that I could also choose to do some of these things on my own, if I wanted to. They helped me navigate the options of various software updates with patience and kindness. I found them incredibly helpful! I had my laptop back within two days and it was expertly updated, along with my old hard drive returned to me perfectly in tact. Last week I brought in the same laptop when it wouldn't go to sleep, and they not only diagnosed the problem with me for FREE, but told me how to fix it and walked me through the entire process FOR FREE. They probably could have charged me $70 for this, but did not. They then ran a few other tests on my laptop, again for FREE, to ensure that it was not in need of a logic board replacement, per a previous Apple recall on my particular model. It really was a very helpful visit. As a result, my laptop is back to it's old self again and running perfectly. I'm very impressed! There are few options for Apple repair in our area, but we're lucky to have this one!

Options are: A. negative B. positive
B.