Detailed Instructions: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
Problem:My husband and I planned a romantic getway for past several months and was looking forward to spending the end of the summer in Chicago. However our excitement soon turned to disappointment and frustrations upon our arrival. The hotel was quite charming when we walked in the door but then everything went wrong. The gentleman checking us in could not find our reservation and was quite impatient and rude once we showed our confirmation papers. The manager did make accomondations for us after much discussion back and forth. We did not have towels in the room when we checked in and it took at least an hour and several phone calls before the towels were sent to our room. Needless to say, I was extremely tired and wanted nothing more than to take a warm shower and turn in. If we had not paid the total cost up front, we would have just left and check into another hotel.

Solution:
negative