Sentiment analysis: Im in healthcare. And this is one of the worst run spas I have ever seen. Ive been there numerous times, and I finally have refused to set foot back on the property, even when a friend offered to pay. I have so many bad experiences here, there just isnt room to describe anything but the highlights. The last straw came when late last year I decided to take a spa day to relax and work some of the kinks out. SO I schedule a extra long deep tissue and get assigned to a therapist Ive never seen before. She takes me back and is some God awful irritating French woman who starts the massage and make me feel horrible the entire session and gives me the impression she's making a pass at me. Did I mention she's like 50 and f-ugly as hell. By the end she had applied so much pressure to my neck (in medically inappropriate ways) that I left in extreme pain. To top it all off, the whirlpool was offline that day, the steam room was broke, and as usual, the staff are a bunch of rude idiots who could care less if you need help. I had enough of their poorly run business and filed a complaint with management. I also threatened to sue them for malpractice. The Marketing Vice President contacts me and promises to fix everything. Im told I will get a gift card to reuse whenever I want to replace the bad session. I accept the offer and return about 4 months later. Guess what, the bastard gave me a blank gift card which makes me have to pay for the follow up appointment since I cant cancel at the desk. Then I get back to the spa and yet again the damn whirlpool and steam room are off line. "Some guy cut himself on the tile and bled all in the pool." the attendant tells me. So your pool is sharp enough to cut people and now is full of infectious blood. Thanks. So I go back to the massage, and guess what. I had specifically asked for a therapist I had never seen before to avoid any of the prior problems. Out comes the short little French troll. But with a different name tag. Did you guys know they switch the name tags of the therapists to keep you guessing? I walked out. Hell Ive even had a therapist high on pot here before. This place should be shut down and sued.

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negative

Sentiment analysis: If the MGM Grand across the street is Manhattan, this place is New Jersey. The staff all seem to feel that it is a HUGE imposition to wait on customers. Internet service is included in a $20 day "resort fee" and is every bit as fast as the dial-up service I had 15 years ago. Television service is iffy, often pixelating or blinking on and off. The rooms are all rather boring; they don't say "Las Vegas Strip," they say "That Comfort Inn Out By the Interstate." If you step outside, expect to be accosted by hustlers, time share scammers, homeless people, whores, and more. T

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negative

Sentiment analysis: Went on a soft opening dinner.....Fettucine was awesome,a little confused on sides for pasta..french fries or mashed potatos,It was really good so we went back 3 days later...Yikes,had the fettucine and it was bland like out of a jar,not sure how it could be so different,thought maybe a different chef so I asked....same chef.It was absolutely horrible,and my husbands spaghetti was so salty he could not finish it.Wont go back.just not willing to waste money while they try to figure it out.

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negative