In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

Let me give you an example: customer: Hi.
agent: Hello. How can I help you?
customer: I would like to change my existing reservation as my plan to go for a holiday trip got postponed. Can you please help me with this?
agent: Sure, may I know your name please?
customer: My name is Anthony Phillips.
agent: Please wait a moment.
customer: Sure.
agent: Unfortunately there is no reservation found with your given name.
customer: Not a problem, thank you for checking.
agent: Thank you for choosing us.
The answer to this example can be: no_reservation
Here is why: Here the customer has not asked for any booking, he just wanted to update his already booked flight, so the status would be no_reservation

OK. solve this:
customer: Hi.
agent: Hello. How may I be of your assistance?
customer: I need to book a flight ticket from MSP to OAK, can you help me in booking a flight ticket?
agent: Sure, we are glad to assist you in booking. Could you please share your planned travelling dates to proceed further?
customer: Sure, my scheduled dates are Oct 1 and Oct 3.
agent: Can I have your name please?
customer: Sure, Susan Allen here.
agent: Do you need a stopover in between your journey?
customer: I prefer maximum one connection.
agent: Is there any other preferences that you would like to add before booking?
customer: No.
agent: Please be on hold for sometime, as I can check a flight for your journey with the best airlines.
customer: Sure.
agent: Thank you for waiting, we found an economy class ticket providing by Spirt airline with the flight number-1011 and the fare 100. Shall I book the connecting flight?
customer: Go ahead.
agent: Your ticket has been confirmed.
customer: Thank you for your assistance.
agent: Thank you for availing us.
Answer:
book