You are provided with a user review of a restaurant. Your task is to classify the given review into two categories: 1) positive, and 2) negative based on its content.
Q: The hotel is nice and comfortable, but the billing department is terrible. I needed an itemized receipt to be reimbursed by my job and I left the billing department 4 messages over the course of 2 weeks after they billed my card a week late for charges that I did not know that I would be billed for. I had to involve Starwood AND call and speak with the general manager before the billing department would send me an itemized bill. It was so frustrating....if you stay here, get a copy of EVERYTHING before you leave because clearly they don't know.
A:
negative