Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

We planned a fun time for our kids this summer by booking a kids suite at the Swissotel Chicago. Our fun time was not exactly that. Upon arriving for our weekend getaway, we find that the reservations we made online and the confirmation we held in our hand for a kids suite, did not mean a thing. Apparently, there were none of the kids suites available. The kids suite is supposed to have things to keep the kids happy when they are in the room: coloring, video games, etc. No one at the front desk could explain to us why there were no kids suites available. Whatever. So, we took a regular suite with the promise that we would be moved as soon as one became available. Guess what? We spent the whole weekend in the same room. Yes, the staff apologized, but no one seemed overly concerned that our children were dissapointed and no compensation or extras were offered to make us less cranky about it. Other than that and the fact the none of the hotel staff was very friendly, the rooms were clean. We did not spend a lot of time in the hotel, but I will not be booking a room here again. The staff did not impress me at all and we did not feel like we were treated well at all.
negative