Q: I recently went to this Autozone because my check engine light was on. While I was waiting to be helped, I had noticed one of the employees outside helping an older gentleman replace something, maybe a headlight. When they were finished, I noticed they shook hands and the customer left very happy. Then, it was my turn. I told the employee, Randy, why I was in and he immediately came out to check the codes. While we were out there, I mentioned to him that I wanted to address this issue so I could then fix the whistling sound I was hearing from the engine. Randy immediately asked me to pop the engine so he could take a look. Within a minute, he identified the problem. Without my asking, he said he'd be back & returned with a replacement hose, installing it for me. It was then that I realized this type of service was just protocol for Randy. He truly enjoys helping others. A side benefit is he is the reason why customers will return. Many times when visiting autoparts stores, it seems to me that the employees are disinterested in helping their customers really understand and resolve their concerns. Their role is to solely identify the correct replacement part and sell it to you. After this, you are on your own. If you are lucky enough to visit this Autozone while Randy is working, I am confident you will leave a more informed & satisfied customer. Thanks, Randy, for putting in the little extra effort that makes a big difference!!

A: positive

Q: Sales department is useless. I called prior to driving from CA to inquire about the availibity of a part and was told they had several on hand and that they always stock that part. However when I arrived at the store they had none I was told that I should have called first. (If only I had thought of that)

A: negative

Q: We we're excited to try this place out, we'd heard great things. My friend got there first at about 10:50, we followed 5 minutes later. The boyfriend was on a business call with his real estate agent so we didn't order immediately. We ordered at 11:10 and our waitress, who never gave her name or even a hello, wouldn't budge on the breakfast ends at 11 rule. So we packed up and went and got breakfast at cracker barrel across the street. Obviously very bad first impression. I would love to support a locally owned business, I work for one, but wasn't thrilled with the unfriendly and uncompromising environment.

A: negative

Q: The "Meh. I've experienced better." that pops up after giving this place two stars could not have been a better choice of words to describe the service here. I do understand that they may get busy during the day but when it slows down to one person every 5 minutes (as it was with my visit) then take the time to relax and speak with your customers. I don't think the coffee is the best in the world; I have had better. So in my opinion, in order to keep people coming to your store, you should have excellent customer service skills. My order was taken, name taken, money accepted and then I moved right along. Next time, I will find another location. If there is not one to be found then I would rather purchase coffee from the gas station.

A:
negative