I used to work as a Certified Nurse Assistant at this rehabilitation/skilled nursing facility. I just started my shift that afternoon, got endorsements from the previous shift, and prepared myself to meet my residents. One of my residents that day was post-op total knee replacement. I went to her room, introduced myself as her CNA, and asked her if she needed anything before I leave her room. And then, she told me she's having a hard time using the commode the previous nurses gave her when she was admitted to our facilty as it was very small for her given the fact that she also had a recent TKA (total knee arthroplasty). Because of this, I told her I'll do my best to look for a commode that will fit her. I looked in our two storage areas and fortunately, I found one that was perfect for her! Voila! I disinfected it really well and returned to her room with her new commode. Her face immediately lighted up when she saw what I was carrying and she started tearing up! Startled by her reaction, I asked her what's wrong and why was she crying. And then she told me she's been asking the previous shifts for two days and no one's bringing the right commode for her. They kept on telling they're going to bring her a new one, but they probably ended up forgetting her request. She was so ecstatic! I helped her try the commode and it really was perfect for her and she didn't have a hard time using it. She thanked me so much, and oh, it was mother's day that day! She told me one of the most touching thing, "happy Mother's day to your Mom and thank your Mom for me. She raised you really well." I had no idea a simple commode can bring so much joy to my resident. Small things really do matter! The amount of time that the CNA took to look for a new commode probably was Pick the correct answer from the following options: - 2 weeks - 30 minutes - not enough information - 3 days
30 minutes

Years back, following a transition inside a large company where many people got fired and moved around, the decision was made to give the remaining people more work. Now, let me pause here, when I say, "more work" did not mean more of the existing work they already did. "More work" did not mean work of what they already knew, or signed up for when they were hired. More work meant incorporating a completely different role. For me, I'm a programmer. And "management" decided they wanted programmers to also do BA work. Now, mind you, nowhere on my employment contract does it state I'd have to take a BA role. And nowhere on my employment contract did it state taking a BA role would also require me doing all of my programming work. So, after being pushed a few times to attend BA meetings, I got fed up. So I pulled my manager into a meeting and explained this to him. I said, you have two choices: I do two roles, BA and programmer, and I get a new salary to account for the role. When he asked how much, I said, take my salary and multiply by 1.6. Option 2, I go back to programming, and you never pull me into a meeting again on BA work. It's not what you hired me for, and it's not what you pay me for. When my boss replied, "Our company is not in the position to pay for two roles", I told him, then it sounds like Option 2. And by the way, I don't ever want to have this discussion again. If you want Superman performance, you cannot pay Clark Kent wages. 1 year passed and I was never bothered again about BA roles. Takeaways: Middle managers are one step above one-celled organisms. They can, and will try to get you to do non-role work, with no intention of ever paying you more. They key is to cut it off at the pass. What sort of person is narrator likely to be? Pick the correct answer from the following options: - Afraid - Shy - not enough information - Assertive
Assertive

*Question*
"So, Jenny tells me jury selection is going well," said Buford, puffing small billows of Cuban cigar smoke into the phone with each syllable. "Yes, I think so too." Kyle was speeding down FM-2208 in his new Lexus SC 430, headed toward Coreyville. He could barely make his lease payments, but he had to have that car. It screamed success-- especially with the top down. His wavy head of hair would be easily restored to perfection with a few brush strokes. "Well, you be sure to take her advice. She knows how to pick a jury." Buford figured some of Kyle's attention would be focused on getting Jenny into bed, but he didn't think it would jeopardize the case. "Don't worry, Mr. Bellowin, I will." At only 27, Kyle Serpentine had already developed a successful practice in Longview, defending every kind of crook. Some of them paid handsomely. He idolized Buford Bellowin. Buford had grown up in Coreyville and earned his Bachelor's and Law degree at University of Texas, graduating near the top of his class. Now he was a high-priced, infamous defense attorney headquartered in Dallas. Nicknamed 'The Bell', he had never lost a case. Even in law school, his mock trial team always won. And Buford put on a show in the courtroom. So, the gallery was always packed with those who wanted to see The Bell in action. Occasionally, some hotshot would think he could outsmart him. But Buford was the teacher, and it was his classroom. Before the prosecutor knew what hit him, The Bell would ring, and school was out. "The D.A. really thought she could get a jury out of that pool of forty, didn't she? She thought this was gonna be a cakewalk. They don't get many murder trials in Coreyville. That's good for us. And she'll make more mistakes. Mark my words." Buford smoked a cigar: Pick the correct answer from the following options: - not enough information - while on the phone. - before the phone call. - after getting Jenny in bed.
**Answer**
while on the phone.