Summarize the following:
Be kind instead of responding the same way the negative person is behaving. If someone is being aggressive, it is best to diffuse this tension by being passive in the moment. Resist the temptation to fight back. Being defensive in the moment will quickly escalate a negative situation. Try to say things that avoid confrontation. You could say something like, "I was not aware of the error," or "I apologize for any confusion my actions may have caused." Refuse to engage anyone who comes at you with an accusation. Staying calm and quiet, apologizing even when you don't believe it is your fault, can keep you out of the entanglement of a conflict in the moment. You can deal with the realityif you didn't do somethingafter the heat of the moment has passed. Offering a neutral point of view, whether you're involved in a conflict or are hearing about someone else's, can be a calming agent. Offering a neutral point of view can mean that you don't take sides; instead, you agree that both parties could be right, and neither is justified until evidence proves otherwise. This gives you time to think about what you're going to say, and makes you appear confident. Speaking slowly also makes you look purposeful and precise, contributing to an air of confidence. Appearing confidentnot arrogantin the midst of a personal attack may prevent the accusing party from going too far in their negativity. If a coworker or supervisor is accusing you of a misstep, readily confess your part of the issue. Humility like this can quickly diffuse a volatile situation. If you feel that you did no wrong, don't be arrogant or defensive about this fact. Be open to the idea that you might have done what they are accusing you of, and offer to try to find the cause of the error. Some ways to respond with humility might be to defer to the superior person's experience or to admit you are not as skilled as you thought you were in the area in question. If you are facing a negative situation which you have contributed to (intentionally or not), admit your error. As said in the part above this one, humility can quickly diffuse a volatile situation. Admission of error will also make the other party more disposed to reaching a peaceful resolution. If nothing you have tried is workingapologizing, staying calm, keeping out of the conflictit may be best to walk away. If you back away slowly, this might be easier for the other party to take than if you just turn on your heel and stomp away. This may be hard to do, especially if someone is wrongfully accusing you or calls you a coward, but to avoid escalating the conflict, you may need to leave the room. This does not make you a coward. Initially, what this does is allow you and the opposing party time to cool down and rationally decide a course of action. In the workplace, this is usually the most desired result. If you are in an ongoing negative situation, or are friends with someone who is, it can be tempting to snub, even provoke, the offending party. However, to minimize negative situations and interactions, treat all coworkers equally and with professionalism. Treating everyone professionally prevents playing favorites, a situation that can cause further reason for tensions to rise. Don't avoid interacting with a coworker because of a recent or ongoing conflict. Determine to treat them professionally, and you may find that the conflict minimizes on its own.

summary: Avoid a negative reaction. Avoid engaging in the conflict. Speak slowly. Stay humble and transparent. Admit your part. Remove yourself from the situation. Maintain a professional demeanor.

Summarize the following:
Set aside a time and place to study. Develop a plan of what you want to read each day in a calendar. Having a plan excites you to discover what you learn from God's Word for that day; it will also keep you organized, keeping track of what passages you have covered and what lessons you have learned from each. Choose a translation to use during your study. You should select from translations as opposed to simple paraphrases, as this makes sure you are reading the originally translated text not a commentator's interpretation. Avoid bibles that have been translated from Latin, rather than the original Greek and Hebrew. These, like a game of telephone, can get incorrectly translated. Always ensure your understanding of a passage you have read fits with the entire doctrine of the Bible (which is God's Redemption Plan of Salvation, 2 John 1:7-10); any revelation you get that does not fit the doctrine of Jesus alone must be cast away. Also you must look at years of Church history to compare your findings with history. If you discover something that everyone in Church history disagrees with, you are most certainly wrong (heretics don't proceed with caution- they go ahead thinking they are the new prophet in town!) To be thus a good student of the Word, you should research: the Puritan Hard drive is a good place to start as well as Ligonier Ministries and Wretched radio (it has links to great Biblical Christian sites and Church History). Be careful not to be arrogant in the course of studying. It's so easy to boast of your findings rather than prayerfully meditate on them. Studying extensively is good, you should know what the foundations of the faith are but make sure your ability to recall names of people throughout Church history does not exceed your ability to remember the Scriptures Word for Word! (Food for thought, Joshua 1:7-9) Remember even those who are illiterate can have a deeper understanding of the Word and deeper relationship with God than you do because they meditate on it. Simply knowing names and things is not good enough. You must practice and preach what you practice. Good formal equivalence translations include the New Revised Standard Version or the English Standard Version. Good combination translations include Today's New International Version and the Holman Christian Standard Bible. A good dynamic equivalence translation is the Contemporary English Version, although strictly dynamic equivalence translations are usually frowned on by serious scholars. This should be the first step in understanding the Bible. Bible study should be approached with a prayerful desire to learn. Discipline yourself to be with the Word. The Bible will come alive for you. It is spiritual food. . Ask God to help you understand his word before you even begin (In Ephesians 1:16-23 there is a prayer for Wisdom and Revelation that Paul prayed for the Church that you can also pray for yourself. In Ephesians 3:14-21 there is a prayer for Spiritual Maturity that Paul prayed for the Church, and that you can pray for yourself). God will reveal His Word to you. Don't assume a parable or story just because it seems vague. Don't try to interpret the Bible. "Knowing this first, that no prophecy of the scripture is of any private interpretation." (2 Peter 1:20,21) That's where misunderstandings come from. Though the New Testament complements the Old, and the Old complements the New, it is better to read the New Testament first if you are a novice. The Old Testament will make better sense if you read the New Testament first. It's best to start with John, as it's the easiest Gospel to read, identifies who Jesus really is, and prepares you for the other 3. It would help to read it 2 or 3 times to get a good understanding of the author, topic, context, and characters. Read 3 chapters per day. Concentrate on your reading. and be patient. When you're done with John, move on to Mark, Matthew, and Luke. As those tend to be the next easiest material. Read all the books -one after the other- until you have read all the Gospels. When you're done with the Gospels, consider reading the letters from Romans to Jude. Because Revelation is pure prophecy not covered in the New Testament, stay out of there for now. When you get a good familiarity with the major prophets, then tackle Revelation. A topical study is very different than a book study or a chapter study. The subject index of most Bibles have specific areas of study. Once you have found an interesting topic, you begin by doing a rough read through of the verses. This will give you a general oversight of what the verses have to say. For example: salvation, obedience, sin, etc. Remember: reading a chapter several times will help you find things that you might have missed or skipped over before.
summary: Plan your study. Get a good study Bible. Study the Bible with an attitude of prayer. Pray Focus on the New Testament first. Consider reading John first. Pick out topics to study.