Detailed Instructions: You are provided with a user review of a restaurant. Your task is to classify the given review into two categories: 1) positive, and 2) negative based on its content.
Q: American Airlines lost our luggage on the flight out of Boston and back to Boston. In the interest of full disclosure, our luggage was lost from an international flight with a layover in Miami. The people in Miami were unhelpful and I waited for approximately 2 hours for my luggage that never showed. It would have been nice had someone told me that it was lost when I asked them about the status of my bag in MIA. My complaints could go on, but I'll spare you the details. What you should know is that the website aa.com/bagstatus is useless. I entered my info and it told me that I had incorrect info. Then I called the hotline and dealt with the automated prompt, and I was informed that the airline had still not located my luggage, but at least they didn't tell me my info was wrong. Finally, I spoke to a real person who told me it was on a flight headed to Boston. So, the take away from all this is the website is useless, the phone prompt is useless, and the only way to actually know wtf is going on with your bag is to talk to a person directly.
A:
negative