The staff is extremely professional and very nice. They are welcoming and always had a smile. Every staff member we encountered were offerer to answer any and all our questions. From the moment you walk in, you get slapped in the face with extensive second hand smoke. WOW! It was bad!! You can smell the second hand cigarette from the elevators to the parking garage. There wasn't any escaping the smoke. It was thick and heavy. Several other casinos have a better ventilation system but unfortunately not Santa Fe. Even though they did have "non smoking" area, it was still infested with it. Some of the rooms were labeled "non smoking" (eg: 1-10 non smoking) but on the same building and same floor (eg: 11-20 smoking) they were labeled "smoking." These rooms were just down the hallways of each other. It didn't make a difference cuz you can still smell the strong smoke. Once inside the "non smoking rooms" the smell continue to penetrate through the walls and in the carpet. The rooms were spacious. Very impressed with the size. I was glad to see they had disposable cups for your ice/water and not the typical glass cups other hotel put out. The rug was absolutely gross. There were stains every step you took. It was very evident they have not given the rugs a deep cleaning. I made the mistaking at looking to the air vents!! Talk about absolute horror!!!!!! The vents/filters hadn't been cleaned out in decades. There was about one-inch of disgusting caked on dust, on the AC filters located by the room doors. It explained why the rooms never felt cool even with the AC turned down. It was completely unacceptable to have the AC vents they way they did. We called the front desk in order to have maintenance change out the filters; which they did :-) Again, the staff is wonderful (they help bump them to a 3-star review) but the smoke filled hotel and AC vent make this hotel such bad scores.
Is this review positive or negative?
Possible answers:
[-] negative.
[-] positive.
Answer:
negative