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The retaining clip is made out of two pieces. The larger square or U shape fits onto the keyboard base and the key cap. The smaller piece, with a circular hole in the center, fits onto a small tab on the keyboard base. The two pieces fit together with two small tabs, one on either side of the smaller piece. If one of these pieces is missing or broken, order a replacement key or retaining clip for your exact keyboard model. If both pieces seem intact, continue to the next step. Before ordering a replacement key, make sure it includes a retaining clip. These are also sold as "hinges." Alternatively, carefully detach a clip from a key you don't use as often, and reattach it to the broken key. On some models, the tabs are separate pieces. If they fall out, you can slot them back in with a pair of tweezers. Even on the same keyboard, different retaining clips may be arranged in different way. Lift an adjacent key cap the same size as the key you're replacing, by levering up the corners. Examine the exposed retaining clip as you repair the key. This will make it much easier to figure out how each piece slots in. On some models, you'll need to squeeze the larger piece's sides in order to fit it into the slots on the keyboard base. Do this before attaching the two pieces together. Once attached to the keyboard base, you should be able to lift the piece a short distance. Only one side of this piece attaches to the keyboard. Hold the smaller piece with the concave side facing down or feel the piece until you find a groove, and keep that side face-down. Lower it onto the tabs on the keyboard base until they hook onto the retention clip's groove. Look for the two pins on the side of the smaller clip. Gently press these into the sides of the larger clip, until the two pieces are attached. Using too much force here will break your retaining clip. Hook the key cap back over the retaining clip. Press down until you hear two snaps and the key remains firmly attached.

summary: Examine the pieces for breaks. Examine a nearby key. Fit the larger piece onto the keyboard. Slot the smaller piece into the keyboard. Fit the two pieces together. Fit the cap back on.

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This is very important. If you made a mistake that you feel you are likely to repeat or that stems from inherent differences in personality or values, you do not want to promise them that you will change. This is because you will likely make the mistake again and future apologies, for anything really, will ring hollow. Apologizing is a skill. We naturally don't want to do it and will fight against it a lot of the time. This is why, if you want to apologize correctly, you'll want to be careful about your language. Some phrases and words sound like an apology but actually make the situation worse because they show that you really aren't sorry. It's easy to use these words by accident, so be conscious as you're writing your letter. Examples include: "Mistakes were made..." "If" statements like "I'm sorry if your feelings got hurt" or "If you felt bad about this..." "I'm sorry that you felt that way." When you apologize, you need to be sincere and genuine about it. If you can't be, in some cases it might be better to wait until you really are sorry before apologizing. When you write your letter, skip the form language and cliches. Don't just copy some letter that you find on the internet. You want what you say to be specific to your situation so that the person you're apologizing to knows that you really understand what happened and why it was bad. You don't want your letter to sound demanding, rude, or create further insult. You don't want to try to or appear to try to guilt someone into forgiveness. You don't want to make assumptions about how they feel or why they're upset, because you might end up showing how little you understand about what happened. With all of the language you use, it's better to take a tone that is humble and leaves them feeling in control of the situation. This sort of language is most likely to help them forgive you. If possible, wait a few days before sending your letter. You want to be able to read it when you're a little more emotionally removed from what you wrote.

summary: Don't promise change unless you are 100% sure you can deliver. Watch what language you use. Be sincere and genuine. Keep expectations and assumptions out of your letter. Wait a day or two before mailing it.

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Drinking brandy "neat" means that you are drinking it by itself with no ice or mixer. You taste only the brandy and nothing else, allowing you to fully experience the flavor. Ice will melt and water down the brandy, ruining the flavor. The best brandies should be savored on their own. This will help you enjoy the flavor fully, heightening your experience and allowing you to truly get a taste of the best brandy experience. A brandy snifter or brandy balloon is a short glass with a wide base whose sides taper in at the top. It will have a short stem and come in many sizes, although no more than 2 ounces (60 ml) will usually be served at a time. These glasses are perfect for drinking brandy because they concentrate the subtle aromas at the top of the glass when nosing or smelling them. A thoroughly clean snifter that has been air-dried prevents other tastes from interfering with that of the brandy. Brandies do not need to breathe like wine does. If you let it sit for too long then some of the volatile alcohols will evaporate. This will lose some of the character of the brandy. Many connoisseurs prefer to warm up the brandy because gentle heat enhances the flavor and aroma. The best way to do this is to simply hold the glass in your hand to gently warm it up. The wide base of the glass makes it easy to warm in your hand. You also can warm the glass by pouring warm water in it and then pouring out before filling with your brandy. Another way to warm the brandy is to carefully heat the glass over an open flame. Be careful not to overheat! Overheating can cause the alcohol to evaporate and ruin the bouquet and flavor. Do not swill the glass because you can lose some of the subtle aromas in the brandy. Nosing (smelling through your nose) the brandy at this distance will allow you to smell the floral notes and introduces the delicate aromas to your nose. This prevents your senses from being overwhelmed when tasting. Raise the snifter to chin height and take a deep breath through your nose. Nosing at this height will let you smell the dried fruit aromas in the brandy. When you bring the snifter up to your nose you can smell the spice aromas in the brandy. This nosing will be much more complex than the previous two. Your first sip should simply wet your lips so that it does not overpower you. The first sip should be the smallest possible sip and will bring the flavor into your mouth. If you become overpowered it may put you off tasting the brandy again. These are meant to acclimatize your mouth to the flavor. Only once your taste buds are acclimatized can you fully appreciate the taste of the brandy. Drinking brandy is as much about the aroma as it is about the taste so make sure you continue to appreciate the aroma as you sip the brandy. If you are tasting a number of brandies then you should start with the youngest first. Always leave a small amount of each to come back to later- you will be surprised how much the first taste can change after your nose and palate have warmed up to the brandies. Both type and price can influence the way you taste a brandy so it is best to cover this information when tasting to really discover the flavors that you like. This can help you learn more about yourself as well. You can mark the glasses on the bottom somehow before pouring them. Then mix the glasses up before drinking so that you do not know which is which.
summary: Learn what neat means. Drink brandy neat when you have a good quality aged brandy. Get a brandy snifter. Serve immediately. Warm up the glass in your hand. Smell the brandy while holding the glass at chest height. Bring the glass to your chin and smell through your nose again. Raise the snifter to directly under your nose and smell through both your mouth and nose. Take a very small sip. Take more sips, starting small and working your way up to bigger sips. Start young and move older if you are tasting multiple brandies. Try not to look at the type and cost of the brandy if you are tasting a number of brandies.