Choose your answer: is the following review positive or negative?

Taking a $60,000 luxury vehicle (BMW X5) to a body shop and receiving mediocre work while incurring additional damages while under the shop's care is the last thing I expected when choosing Scott's Coach Works after my car was rear-ended, especially after having a friend recommend the place and also reading other positive reviews online. My service advisor, Matt, was very unprofessional to say the least. When he first called me and said my car was ready for pick-up, I was excited and couldn't wait to return my rental car! When I arrived at the shop and looked over their repair work I immediately noticed numerous runs in the paint on the right side of the new bumper. I was in shock... it was like someone that had never painted a car did the work. I pointed this out to Matt and he acted like he had never witnessed this poor quality of work before. I continued to look over the vehicle and noticed additional damage to my front bumper and side mirror that was not originally there when I dropped the car off. Matt said that he would look into the additional damage and get back to me. The shop agreed to repaint the rear bumper and repair the other spots I had found. They called me a few days after telling me that all the repairs were finished. When I arrived for the second time I immediately noticed a raised bump on the rear bumper. Derek, the GM, took a look and confirmed that the raised bump was not acceptable. I also pointed out again that the damage on the front bumper and mirror were not taken care of. He said that they were not sure this damage on the front bumper and mirror was their fault. Afterwards, he took a look through previous pictures of the car when it was brought in and verified the additional damage was not there before. He said that they'd fix it. It was also during this visit where I noticed a Volvo SUV parked in their garage with a large box and equipment stacked right up next to it, touching the entire side of the car. It is no wonder additional damage to vehicles is occurring if this is how they treat their customers' cars. When I returned to the shop for the third time it was hard to get a good look because it was dark (5:30pm) and they had my car parked outside. The rear bumper looked better but I noticed that the damages on the front bumper and mirror were not properly repaired. I should have rejected the repairs again but at this point I just wanted my car back and didn't want to take on the risk of more damage occurring while my car sat in their shop. At the end of all this, my conclusion is that Scott's Coach Works is unprofessional and lied to me on several occasions. I hope others will avoid the additional stress and inconvenience by going to a different body shop. This was a very simple repair job and this shop even had the benefit of being able to order and install a brand new replacement bumper instead of repairing the original damaged bumper. I can only imagine the issues their other customers with more major repairs will have to deal with. Will also report this to BBB Complaint ID 9814420.

Select from: a). negative; b). positive;
a).