Problem: I'm getting pretty close to not setting foot in here again. Here's why: As a regular, I not only go there for the food, but because of the people. I have known these servers and bartenders for years, right up until they get shopped and fired. That's right folks, my meals are usually almost ALWAYS ruined by some idiot shopping a beloved server or bartender of mine and I have to sit there and listen to Joe Shmo ask moronic questions like (no joke) "can my daughter have a beer? She's sixteen....what's the legal age to consume alcohol?" Now as a former secret shopper myself for a LARGE company, here's a few words of advice, train your shoppers, a want ad in the newspaper is ridiculous. If you care THAT much about customer service, let your customers be your shoppers, because I can spot these idiots when they walk in, and most of them LOVE the idea of judging a young person and making them sweat for their job. Shame on you. Secondly as a loyal customer, the way I was treated by your shoddy excuse of management when having an allergic reaction to peanuts in your dessert was appalling. Here's my assessment as a former shopper: 1.) When I asked the wait staff if the chocolate dessert had peanuts in it, they seemed sure it did not, but nobody could be sure because it wasn't printed on the menu. Upon having two bites of the dessert my mouth immediately swelled up and I had an allergic reaction. Ciara and Toni were very concerned and attentive, offering water and even a concoction to help me purge the food if needed. They both kept a watchful eye on me while making sure to not neglect other patrons. 2.) I asked to speak to a manager to merely suggest for the second time (this happened before with their banana dessert) that as an establishment, they should protect themselves by listing peanut ingredients on the menu. The manager replied that usually when someone has an allergy they tell the server and then the server tells the kitchen, thus making me the customer feel like it was a failure on my part to notify and announce my allergy to the entire restaurant upon my arrival. Sitting there astounded, I asked if I was indeed hearing what I was hearing, and she glossed over it, thanked me for the feedback, said they were going to reprint their menus at some point, offered to call "someone"I'm assuming an ambulance, and pat me on the back and left. Really? So here's the deal, the food is good, the servers and bartenders are the best. Pretty much everyday they work in fear of losing their job, and I can't support that. They remember what you drink, how you like your food prepared, your name, and that's not something you get in chain restaurants, but the regulars, the ones who you could count on to support the place, they've slowly disappeared, and I'm headed that way myself. Unless you've been sitting at your spot, enjoying your meal only to have it RUINED by some jerk shopping your friend and one of many favorite bartenders or servers, you don't know what sick is. Getting a job in today's economy is difficult enough, but these people treat the mostly 20 something employees like slave workers who are fortunate to be breathing the bobby q air. I can't fathom going in to work everyday wondering if it's my last. Finally, when a regular has a concern like PUT PEANUTS ON YOUR MENU, it's not just for the patrons benefit, but your own, and you failed to see that, instead you shrugged me off and couldn't get out of my presence fast enough; I know when I'm being patronized, don't forget, I can shop you too, and you failed big time, as in you'd be fired. Good customer service is what Pita Jungle did where they asked me for my phone number or email address to discuss further (turned out to be pine nuts that were most likely cross contaminated). So in conclusion, when you look around and wonder where all the regular money was that you could always count on coming in every dY at the same time, it's probably at the Black Angus, one of your former regulars is now a regular there, people can go there and grab some food and a drink or two without witnessing the torture you inflict on you're employees. Shame on you.
How would this review be described?
OPTIONS:
- negative
- positive
++++++++++
A: negative

Problem: I'm adding an extra star for the follow up comment from the owner. Please understand that the quality of care I received from the doctors was more than satisfactory. And I would like to reiterate that the staff is warm and friendly. And yes, they did go over the expenses with me prior to the visit and called to ask how I would like to proceed when my cat needed more work than expected, however, I still feel that the cost was a bit excessive. Let's face it, to many of us, our pets are a part of the family and to not be able to afford them care that they need can be upsetting. They do offer a payment plan so that is a possible option as well. My review is 3 fold. The doctor's care and follow up is excellent, the grooming meh not so much, and the pricing could maybe be reevaluated. Hopefully, as their business and clientele grow some of the kinks will work themselves out. I wish Norterra Animal Hospital nothing but good luck!
How would this review be described?
OPTIONS:
- negative
- positive
++++++++++
A: positive

Problem: Never fails to disappoint. This joint is real close by and serves Newcastle on draft ...cheap. I've had dinner there a few times. The first time my companion had a salad which she found ok, and I had buffalo wings which weren't bad but didn't taste like any buffalo wings I ever had. One cold night I ordered onion soup, instead of having the cheese au gratin floating on the piece of toast there was shreds of cheese in the soup, like a chili. The burger is ok. The smoked chicken wings with garlic are very very good. The one time I had the ST Louis style ribs the meat was very tough and dry. Weirder yet is that they always use their sweet Western sauce on it, then they serve you another 3 sauces on the side in case you want to use them. Do I want to throw mustard or tangy on top of sweet?? Totally dissonant. The fried green tomatoes were all batter and no tomatoes and the mac and cheese had been rewarmed under the broiler. It had dried out and the top was hard, one bite is all I could take. Smoked chicken wings and Newcastle Brown it is.
How would this review be described?
OPTIONS:
- negative
- positive
++++++++++
A: negative

Problem: Saw that it had finally opened! Not as big as the other location, but I feel as if the sushi is slightly better. The inside is very beautiful with the etched glass dividers and granite-y countertops. A great place to go for a cheap, quick lunch.
How would this review be described?
OPTIONS:
- negative
- positive
++++++++++
A:
positive