TASK DEFINITION: In this task, you are given Yelp reviews. The task is to classify a review as "POSITIVE" if the overall sentiment of the review is positive or as "NEGATIVE" if the overall sentiment of the review is negative.
PROBLEM: I've given Metro Pizza a fair shot at redemption several times and they still can't produce a good pizza.

This place is pricey and with pizza being their specialty you would expect them to have perfected their craft. About six months ago I ordered the seafood pizza for pickup. When I arrived home (about a seven minute ride) not only was the pizza not hot but it was soggy. You couldn't grab a piece of pizza because it would just fall apart. I called and explained this to the manager and he (I forgot his name) not only apologized but had a new, much better pizza delivered for free to my home within 25 minutes.
Last night I phoned in an order (Metro pizza) for pick up. I arrived at the pick up counter 25 minutes later and my pizza was waiting for me. I took that seven minute ride home and once again disappointed!!! The pizza was semi raw and the extras cheese was definitely missing.
However, What was more disappointing than the terrible pizza was the attitude of the manager on duty, Dave. He insisted that we bring the pizza to him and he had an ""I don't give a s$%t attitude"" he didn't offer us a new pizza and my boyfriend, who explained our history with Metro pizza, quickly grabbed our money for the crappy pizza they expected us to eat and left.
I was upset by this as and I called metro pizza today to speak to the manager and wouldn't you know.. It was Dave!!! Yes. He still had the same poor attitude and didn't care that I told him he just lost a customer.
Beware... definitely NOT worth the expense!

SOLUTION: NEGATIVE

PROBLEM: My dad took his small Maltese here a few months ago and it was the worst experience ever! First of all his haircut was awful and they only accepted cash. But the worst thing is that our dog was traumatized! He was shaking the whole day and started limping as if he had been beaten. He also had some small cuts and was not his playful self. We almost took him to the vet but decided to wait to see if he would get better. The shaking stopped the next day but he limped for couple days. I don't know what they did to him but it seemed like they grabbed him to harsh and hurt his legs. Be careful in taking your pets here! Also, since they only accept cash you don't even have any proof of your visit!

SOLUTION: NEGATIVE

PROBLEM: I used their recent Groupon for what they called a ""mini detail."" This mini it's me $140 total, and it was far less detailed than it should be, because right away I could see places where they hadn't touched.
They claim to have called me about the up charge, which was a lie. I guess they forgot that cell phones keep track of incoming calls.
When I reviewed them through groupon I was fair, and did not call them out on their lie. They shot back that ""it was a Mini Detail, you should READ before you buy.""
I know what I bought. $140 for rude customer service. That's what I bought!
I will not recommend them to anyone

SOLUTION:
NEGATIVE