What is the sentiment of the following review?
Well, my husband and I were excited to rent our first house off of the Air Force Base and chose the perfect one before going into Dana Realty to pay for the application. We had a list of questions and pictures of our two pets and money in hand. When we walked in, we asked the questions and they did not know the answers to ANY of them. They said that they would get them back to us asap. We asked if our lab/mastiff mix would be an issue since he is about 50 lbs. They assured us he would be fine and knowing that my husband and I surpassed all of the other requirements, we thought we were a shoe in for the house. After waiting about a week and contacting Dana Realty everyday, we still had no answers to our questions. Finally, we were sent an EMAIL saying that our application was denied because of our pet. The owner only wants small dogs in the home. Why would they lie to us and then let us pay the $100 application fee if there was literally a ZERO percent chance we would get the house? We tried to explain that the dog is not actually that large (he come up to my knees and I am 5'2"), but apparently the owner refused to even look at the pictures of him after I sent in a dozen and a description of him. The phone call after was very rude and they did nothing to help us after the fact. I will not be going through them and would not recommend them to anyone else.
OPTIONS:
+negative;
+positive;
negative