Yuck! Low quality food at high prices. We won't be back. I already said this in tips but worth mentioning again that $2.05 for a regular size fountain drink is ridiculous. The kid's quesadilla has too much cheese that doesn't get melted all the way and the amount of grease is disgusting.

negative

In a word ... HORRENDOUS!!!! That's how I would describe the service staff during my last and final visit at the Venetian's Grand Lux. The food .... I will give it a "slightly better than lousy". I have been a satisfied patron at both locations (the one at the Palazzo and the Venetian) several times before, however, this particular visit was just truly horrible. Our waiter was absolutely dreadful ... he was about as useless as the guy at the Genius Bar at the Apple store when you're asking for help and you happen to NOT have an appointment. Our food arrived way way late, in fact, the people on the table next to us were being served their dessert by the time we got our entree ... and they freaking arrived and ordered several minutes after us. Our drinks were neither refilled nor removed once we were finished with them ... and none of our small appetizer plates were removed during the entire length of service. I realize that this is no MIchelin star joint ... but come on we deserve better than that. As for the food ... well, it's difficult not to dislike it given the service or lack thereof. The calamari was pretty much just eating fried batter or as my friend would describe it "deep fried tire parts". The miso salmon was under-seasoned and just plain inedible .. as well as the shrimp scampi that I had the misfortune of ordering. Funny thing is, I've had these dishes in the past and I know they can be good ... but this occasion must've been Amateur Chef night in the back. I will never go back to this place and I advise the rest to avoid this place the same way you would an unleashed dog that happens to be foaming at the mouth with it's owner nowhere in the vicinity. If you really feel the need to ... check out the other location at the Palazzo (it's only a few steps away) ... at least the last time I checked it out, they didn't have servers who thought they still worked at the DMV!

negative

Used to love this place with the good food and amazing views but the service truly sucks now. We waited nearly 30 minutes before I finally flagged a waitress down to find out who our server was - she simply sneered and said "well it's not me honey!" That was enough for us to leave and never return. Too bad, I kind of miss the place.

negative

Walked a mile and a half in pouring rain from my hostel to get what looked to be the best coffee in the area (according to Yelp). Well, this ain't it. Or, at least, I hope it's not. I agree with every other assessment of the sourness. My first drink, a macchiato, was just straight up face-puckering. My second, a cold brew, was more palatable due to the ice watering and mellowing the brew a bit, but still definitely with the sour. Finally, I decided I'd just get a cup of the house coffee, and man, once the temp went into lukewarm territory, I couldn't finish it. It's a shame, because the space is great. The music, while I was there, was eclectic and not overbearing. The staff was helpful and friendly... just, wow, terrible tasting coffee. For the record, I've found this to hold true: if the beans on display are lighter and look to be dry, not oily, then you can bet on the brew being this type of sour/bitter.
negative