It's been about five years since I stayed at the Westin, and what I remember -- other than that the words of Annie Dillard were scrolling on the roof all night -- is that when I asked at the front desk for help finding a souvenir, Monica went to a flabbergasting amount of trouble (on her own personal time!) to hook me up. So it's like this. My name is Ben. The name of the Steelers' quarterback (beloved perhaps even more in 2007 than he is today) is also Ben. As a result, there seemed to be a lot of not-quite-trademark-infringement merchandise in the Steel City, and much of it had my name all over it. But I couldn't find a "Ben At Work" sign, try as I might. I asked Monica, who was working at the front desk, if she could help me figure out where to buy one. I figured she'd just tell me if she happened to have a few suggestions. Some people, it seems, just like a challenge. When I saw her that evening, Monica had walked up to the Strip District to canvas all the tchotchkie-mongers and tourist traps. She had come up empty-handed. I was astonished that she had gone to such trouble, but I accepted that there were no Ben At Work signs for sale between the Allegheny and the Monongahela. Some people, it seems, just like a challenge. Undaunted by such silly little things as the complete and total nonexistence of the desired merchandise on store shelves, Monica got creative. She remembered having given a magnetic "Ben At Work" sign to a friend and called that friend up to ask whether she might be able to get it back. The friend said "Oh, that? I gave it to my mom." Some people, it seems, just like a challenge. That's when Monica called up her friend's mom out of the blue and asked if she still had the sign, and whether it had any sentimental value. No, it doesn't, why do you ask? Well, you see, a guest at my hotel asked if I... Next time I saw Monica, she had (after finishing her shift at the most popular convention hotel in the city) driven across town to the house of a friend's mom to retrieve the precious artifact. Here's a photo of her handing it to me. http://j.mp/BenAtWork And when I offered to pay her what she had once paid at the store, she wouldn't take a dime. And when I offered to pay her for the gas she'd burned driving across town, she wouldn't take a dime. I assume, based on the letter I wrote to the hotel's general manager and copied to corporate (back in November 2007), that she has since been promoted far higher than the front desk. But it wouldn't surprise me a bit if I found out that she had declined to be promoted to a position where she couldn't surprise and delight her customers. Some people, it seems, just like a challenge.
How would this review be described in terms of sentiment?
Options are: 1). negative 2). positive
2).