Stayed in a suite last few days. Nice look and feel to rooms. Love the open showers and bathrooms. Wraparound balcony has great views but to hot to hang out there. They were designed to be condos so there was a kitchen and washer/dryer. Great for pre and post partying with large group. Staff was extremely helpful. Decor is great. well done to detail.

positive

For being Social Security they have Nothing for handicap access other than a button to open the door (going in only!!) the wait time is outrageous and the staff is just uninterested and bored with their job. One of the worst offices I have been in.

negative

This is a review for their customer service and front desk. I left a shoe in my room and noticed a few hours after we had already checked out. I called the front desk to find out if it had been found by room service and was told that nothing had been found but it usually takes about 24 hours for items to be brought to lost and found (security) and registered. I told them I was leaving the next morning and couldn't wait that long. The manager told me he couldn't enter the room to check as it was against hotel policy (seems reasonable) but would check with security and call me back. I called back 2 hours later and he hadn't heard from the people in lost and found. He told me he'd check in with them again and call me back. He never called so I called back later that night and he still had not gotten a response from the people in security. I left two messages at security over the next week and no one ever called me back.

negative

I have to say I'm disappointed in this place. My Banh Mi was anything but decent. With a bread baking machine that looks like a time machine you'd think this place would blow your mind. Sigh! In the end, I feel like their Banh Mi is very new school. Doesn't have that strong pungent smell like most Vietnamese sandwiches. The taste was pretty plain since there wasn't a lot of protein. I got a lot of the pickled carrots and fresh cilantro, but that's about it. The bread was decent at best. My Vietnamese coffee was okay, but very small portions. In the end, I'm sad to say I wasn't impressed even though I had high hopes for this place. I'll give it another run when I'm in need of Banh Mi or coffee. - Enjoy!
negative