Input: What would be an example of an negative review?

An example of an negative review: ZEROREZ = ZERO SATISFACTION Zerorez = soaking wet carpet! I reluctantly gave Zerorez another chance after our previous experience with leaving the carpet soaking wet, (the first time was during the summer and it still took the carpet three days to completely dry). This time around 'we' decided to use them again. My wife called to set an appointment and told them how wet the carpet was last time and that we were concerned about how wet the carpet was. Zerorez told her that 'they would make a note of it'. The technicians showed called ahead and showed up on time. I reiterated our concern about how long it took carpet to dry last time. The tech went on and on how we probably didn't air out the house properly... I said that in our desert climate during the hotter months that it shouldn't take that long to dry out the carpet unless it was left soaking wet. he agreed, but continued to speak of drying methods. When they were finished we walked up to the carpet and I put my hand down and it came up wet! I told him that the carpet was soaking wet! I put my knee down and my jeans had a big water spot on them from the contact. I put my hand down in another spot and showed him the water on my hand. The tech only laughed and said that was the process that steam cleaning leaves the carpet wet and that they do the best job of cleaning. I told him that a $100 shopvac would get more water out of the carpet and he just laughed and said that was the process. The tech even admitted that our polyester carpet was water resistant - which I said means that the water is sitting on the fibers, not soaked up by them. I again stated that their system was not doing an adequate job of sucking up the water if I could wipe up water with my bare hand. the tech just laughed again and said, "I guess that we'll just agree to disagree". My wife called the manager (Brad) who would not listen to her, he told her that it would dry. He finally told her to call him back tomorrow afternoon and that he would bring some fans out if it was still wet. I have had carpet steam cleaned before by other processes and even used the rental stuff and have never had the carpet this wet when they were finished. I'm convinced that they use less chemicals because they use LOTS of Water. I will never use ZEROREZ again!

Input: What would be an example of an negative review?

An example of an negative review: My wife and I bought a vehicle here and as soon as we signed the papers the service became horrible. We bought the car in October and they told us that they had to hold it for about three days to make a repair. After a week of not hearing anything, I had to call them. They had no idea of the status on my vehicle. They continued not to call me over the next 3 weeks when I would leave messages and physically go into the dealer. After a month of yanking me around we finally got our car. Of course we bought a oil change package and extended warranty while we were there. Everytime I get my oil changed it takes forever to get service and they always seem lost. They also never reset my "change oil" notification even when I specifically ask. Last week when I was getting my oil changed, I mentioned I had a leak. They in fact did find one. I made a repair appointment for this Monday at 6am. They told me they knew the problem and it would be a 3 hour fix. So I dropped my car off at 6am and went home. I waited until noon and still did not hear anything. I attempted to call the service rep, JR Fisk. First time I called he was on lunch 10 more minutes and he would call me as soon as he got back. 45 minutes later he was in a meeting and would call me back in 15 minutes. Then over the next two hours I attempted to reach him several times, half the time no one would answer the phone in the service area after 5 minutes of ringing. Finally I called the supervisor. He said he would look into it for me. JR finally called me at 3:10 pm saying they just got my car on the lift to find the problem and that he would call me back in 15 minutes with the diagnosis. It turned 5pm and still had no call after still trying to reach him several times again. I physically went into the dealership and found JR left for the day. With no regard to even call me. I talked to another rep who gave the excuse they were busy all day, which should not matter. They should be able to handle their job. He looked at the status if my car and said they had to order a part and it should be ready tomorrow. There was no communication of this to me and there is no excuse for me to make a 6am appointment and not find out any info for 12 hours which I have to pull teeth to get. I will never buy a vehicle from this dealer again, and when my warranty and oil change packages are up, I will never be back. And most of all I will never work with JR Fisk as my service rep again.

Input: What would be an example of an negative review?

An example of an negative review: The guy in there is always rude. If you give me an attitude as I walk into your shop you can be assured I won't be spending any money and will probably walk right out.

Input: What would be an example of an positive review?
An example of an positive review: Great atmosphere, and it is a bit loud. Food was good, service good, and they do have good beer too! (I'm not a wine drinker) Since the Pink Pony closed, I've been looking for a new favorite; this might be it!