Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

[Q]: I was really expecting a lot more from a quality chain like the Sheraton, but a recent stay at their downtown location in Chicago was somewhat of a disappointment. It started with check in; I had specifically requested a room with a single king-size bed, but was told at the front desk in no uncertain terms (OK, rather rudely!) that because of some banker's convention that was going on, I should be happy with the double-bed room that was left. It was all I could do to get a lousy drink voucher for my inconvenience! The room itself was OK, nothing special though. The cleaning staff must've just been through, because there was a faint aroma of old washrags still in the air. The internet jack wasn't working. It took more than two hours for a maintenance guy to come up to fix it, no apologies given. For the price, I really expected more in the way of customer service from Sheraton. I guess they're really no better than anyone else these days!

[A]: negative

[Q]: I recently stayed at the Hyatt Regency Chicago Hotel, in downtown Chicago. During my three days there I experienced the worst service of my life! We made reservations before-hand and upon arrival our room was already booked. It took us nearly two hours to actually get into our room (After being given the wrong key!). When we entered the room, the sheets were stained with what seemed to be cherry kool-aid. I am going to assume that it wasn't. After a night on the town we were bummed for money by three homeless men outside the hotel. After arriving in our room and hoping for a nice hot shower, we found a note on our door with a "sorry" note explaining they didn't have any hot water. Early the next morning we were awoken by housekeeping (we had a DND sign on our door). So we decided to wake up and go out for breakfast. Comes to find out our car was broken into in their parking garage. We filed a police report and the police asked the managers for a video of the surveillance. Unfortunately for us their surveillance was out of memory to record anymore. Needless to say we left early the next day and I will never return to such a dreadful hotel ever again.

[A]: negative

[Q]: My wife and I live in the Western Suburbs of Chicago. For our anniversary, we booked a night at the Fairmont based on recommendations from friends. While the staff of the hotel was quite friendly and helpful and the location ideal for a night out in the city, the accommodations themselves were not up to our expectations. For starters, we requested a non-smoking room which we did receive. However, the hallway leading up to our room had a distinctive smell of smoke which certainly was a turn off for both of us. While the room was certainly adequate, the bathroom light had a distinct flicker and there was no complementary shampoo included. While the latter may seem like a minor offense, it is not what one expects from hotel of such reported quality. Finally, the cost of parking seemed to be somewhat inflated even for Chicago's standards. In summary, the Fairmont is a decent quality hotel but for the price, I am sure we could of done better.

[A]:
negative