How might one describe the sentiment of this review?
I have always been a fan of little caesars until today. I called in a order for a pretzel pizza with marinera sauce (no cheese sauce). I get a rude answer back with "we don't do that". As I proceeded to tell the girl on the phone I have had it done several times she proceeded to tell me "no we dont". I have never been treated with such disrespect. I asked to speak to someone else and she told me that she is the general manager. As a general manager you DO NOT tell a customer they are wrong. You politely explain the policy with the company and apologize and maybe suggest them something else. I asked for her supervisors name and number and with a condescending voice she said "I can give her your fax". After going back and forth I took the number and hung up. This happened between 5:15 pm and 5:30 pm on November 26 2014. My boyfriend went in after I told him I couldn't order it and they gave him the order with no cheese and extra marinera!!!!! That store is ran by a joke of a general manager. If I could give a negative rating on customer service I would. I'm very very disappointed with the major lack of customer service there. I hope things get better....Options:
(a). negative.
(b). positive. I think the answer is
(a).