Problem: What would be an example of an positive review?

Answer: Simply put 5 star perfection. The service from TY or waiter was impeccable. A menu filled with farm fresh ingredients prepared to perfection. Topped off with some delicious sweets surrounded by a nice atmosphere made for a GREAT lunch!

Problem: What would be an example of an negative review?

Answer: I ordered a graduation cake 2 weeks prior to the event. I was very specific with no buttercream frosting. It was to be a red velvet cake with whipped frosting with school colors. I drove to downtown Mesa approx 13 mi one way after texting the lady that I was coming for the cake. Never heard back and it was after the time the cake was supposed to be ready. When I got there, I waited a full 5 minutes before anyone asked if they could help me, seemed like I was inconveniencing them. They asked me what time I needed the cake, then I knew something was up. I said "well, I'm here now" I was told they were putting the finishing touches on the cake and that they would be happy to delivery it around 4pm free of charge. When the cake finally arrived at my house around 445. It looked like buttercream. I asked about refrigeration, one girl said no,I didn't have to refrigerate it, the other said yes I did need to because it was whipped frosting. I pointed out that it did not look like whipped frosting. To late now, I needed a cake. Sure enough, when it came time to serve the cake, it was buttercream. For $55 this cake was not spectacular at all, highly disappointing. Definately not what I wanted or ordered. Still wondering what actually happened, I sent a text message to the lady who made the cake and told her that the cake was not all what I ordered and I wanted to know what actually happened since I got 3 different stories. She then proceeded to tell me that she made a cake with whipped frosting and the colors were beautiful. When she went to the fridge to check on it later, all the colors had bled into the frosting and they had to remake the cake. Why couldn't they just be honest and say that in the first place? She apologized a few times then zaid she would be happy to make me another cake free of charge. I agreed, but I think I would rather have my money back since I drove out there, and was lied to a few times before I finally got the actual story. She offered to make another cake, I would rather have my money back which was never offered. I won't be back and its too bad because she was recommended by a friend who is a caterer.

Problem: What would be an example of an negative review?

Answer:
I went here a few months ago needung two new front tires. Horrible customer service. Was treated horribly. Still got the tires anyway and decided to give them a chance. Today, I saw I had gotten a huge thumb tack in my rear tire. Went in to see if there was anything they could do, and was told, "I can go pull it out, see if it leaks, but your nine cars behind. So you'll be here a while." Which is fine. But the attitude was what made me decide to go to Discount Tire instead. Where I was very well taken care of. I was so disappointed with Fletcher's. So sad to see that many places don't have very good customer very service anymore. I woukd try discount tire. Sure you might pay a little more but it is worth it.