Problem: Write a negative (OPTIONS:
- negative
- positive) yelp review.
A: I'm an MD, who has worked in several medical offices in the past, and with respect to both sides of the doctor patient relationship, I am surprised and displeased by the lack of organization and apathy toward patient's schedules. I have a clean dental history, and am just looking for a professional dental office simply for my family's cleanings, but this place does not seem to achieve these fairly modest standards. Scheduling fails: Just got a call today-Tuesday that they are canceling my Friday appointment as they are unexpectedly and suddenly closed that day. (Cancellation call was 26 minutes after receiving an email confirmation to that same appointment no less). This is not the first, second, or third time they have called or emailed to change dates or times. I pressed for a reason, and was only given a vague "equipment maintenance." They tried to reschedule for a different day of the week, but my vacation week has been booked for months. It seems getting to an appointment with them always has always had an unacceptable level of drama and flexibility on the patient's end involved, as each appointment involves several phone calls to change when they can see you, if not Kokopelli closing their office at the last minute and canceling the visit outright. Billing fail: The one time we successfully went to them, we gave them our insurance card upon arrival, and before going back said "make sure our insurance covers this, or else we'll make other arrangements," and ... SURPRISE, get a bill for hundreds a month later stating our insurance didn't cover our appointment. Although the office organization seems to be lacking, the staff up front is very friendly, and ancillary dental assistants are very friendly as well. The office seems clean and I personally found the care adequate, thus the slightly greater than minimal score. My pregnant wife tells me they gave her a local anesthetic she's not supposed to receive, after she specifically instructed them not to give her this and a few other specific meds (she gave them a pamphlet of what to avoid). On my visit Dr. Block seemed just ok, that might be due to a slight personality clash more than anything. Not a fan of writing these negative reviews, and have no major issue with a business dropping the ball once or twice, but have to push back and put my opinion here when there is such little respect for one's time. We gave this place many chances, we live right down the street and would love to support a local business and take our kids to such a convenient place for years to come, but this place is too high maintenance and unpredictable. We'll drive a little further for a simple teeth cleaning without the drama. Now excuse me while I floss the associated stress out of my system, & swish and spit this experience from my memory.
Q: negative

A: My Dad won a slot jackpot here twenty years ago so this place has a lot of nostalgic value for us.. We booked six rooms for my siblings, nephews, etc., to the tune of about $1400.00. When you book you think you're getting a four star hotel, then guess what? When you get there the fee you paid was for the old, Carson Tower.. (our room has crumbling popcorn ceilings (asbestos? I hope not) and without even a desk or fridge.. Decidedly two star. ) If you want the better four-star room, you have to pay an additional $19/ night. The old Bait and Switch.. very frustrating.. Good beds, though! In our bathroom alone, the sink was cracked almost in half, the door levers are tarnished, toilet old and broken (a real chug-a-lug) and towels stained brown and threadbare. Unbelievable. When I called Roxanne, she was sorry about the sink but staunchly defended the hotel's four-star rating, saying three times it was rated by AAA, etc.. I guess a customer in a room's opinion doesn't matter. Housekeeping: 5 pm and when we got back to our room. no housekeeping service had been done, wet towels were still on floor.. I called Sharon in housekeeping and she had no reason for this and said she thought we had checked out. No, we're here two more days!! Then early one morning they're pounding at out door at the strike of 9 am. Isn't this a casino hotel where guests sleep in? Then they left no coffee cups.. The Keurig coffee cartridges cost $2.50 each (39 cents at Costco) so bring your own. POOL: In the morning my friend and I wanted to sit at the pool and have a drink before exploring.. At 9:25 a.m. there was only about 30 people at the pool, but guess what? People have reserved for themselves every single chaise lounge (Approx. 200 or so of them) by putting a book, hat, or towel from their room on them.. What about the morning guests? I found out later that they do this so they can try to sell day beds by the upper pool for $200 each. (You can stay three nights at the hotel for that amount!) Well it's a busy Sunday and they've only rented one (out of about twelve!) leaving lots of these huge beds wide open, while just one level below, dozens of people stand around chaise-less.. It's very sad, indeed..At 5 pm they let everyone and anyone into the pool area.. four gang members (and a baby) entered, who said they were from NW Vegas and took the four chaises next to us.. pants sagging low, throwing gang signs, we got a little nervous and left.. WIFI: the wifi in your room costs $12.99 per room/ per day/ PER DEVICE!! I am a normal, connected person with an iphone, ipad, macbook.. Those three devices (and my roommate's two) would have cost us $64.95 a day just for wifi! Does this seem fair?? (Roxanne the manager did help me out a bit on this issue, thanks so much!) In the parking garage, the closest, premium parking spots are all empty and reserved for the managers, directors, etc.. making the paying customers park up a few levels. This is so they don't have to use the garage elevators, one broken, the other slow and on it's last leg..We waited six minutes for the elevator (there's only six levels!!) It's not even check out time.. BUFFET: The entrees, although salty, are actually quite tasty. But the desserts, which look great, are awful. The apple cobbler is way too sweet and like wallpaper paste. Everyone at my table was spitting out their desserts, not a pretty picture. If you have a larger group, there is a forced 18% gratuity that you have to pay in advance. I like to tip from my heart at the end of the meal.. those buffet workers really deserve it, though! FOOD: The Carson St. Cafe is decent, good breakfast.. great bread! My over-medium eggs had the white still raw, but the nice waiter replaced them along with some really nice fruit. Avoid the Asian Cuisine restaurant, my cashew chicken was something like $16.95 and was bland, tasted straight out of the Chun King can.. There are many nice employees here, but I was disappointed with our stay..
Problem: What would be an example of an negative (OPTIONS:
- negative
- positive) review?

Answer: The worst mini-golf possibly ever created. You could build a better, more fun, and more challenging one in your driveway with some paper cups and the garden hose. However, the driving range is nice, the arcade acceptable, and the go karts are cool. I don't care about the volleyball courts, but they have some there if you want to play volleyball while watching the looks of disappointment on the children after they finish the five minute speed golfing.
Problem: What would be an example of an positive (OPTIONS:
- negative
- positive) review?

Answer:
The only thing that was less than perfect in the sushi is their choice of chopsticks which are little bit on the cheaper side, other than that the service is outstanding the food is amazing, flawless. Their sushi is one of the freshest to sushi's I have tried in Arizona and you can say we have been around the block when it comes to sushi. We went as a group of eight and we were all very impressed with their drinks were great I personally love the lychee martini my husband Loved the mai tai. Very nice ambience and live there the core especially the red sofa!