How might one describe the sentiment of this review?
I'm left with a very bad taste in my mouth after a recent stay at Talking Stick Resort. My family and I decided to surprise my Parents with an Executive Suite for their 30th Anniversary. Let me start off the the positives. The check-in process was very easy and the lady who checked us in was friendly and accommodating. She gave us a room on the 11th floor at the end of the hallway with a great view. My Husband and I spent awhile decorating the room for the anniversary and put a dozen roses and a "happy anniversary sign" and other decorations we bought in the room for the big surprise. My Parents loved the room. They said it was quiet and liked waking up to the awesome view. My MAJOR problem came the next day when we were getting ready to check out. We met up with my Parents for brunch before checking out. They packed their stuff up and left it in the room as we requested, and were granted, late checkout. After brunch we all went up to their room to get their stuff and arrived to a clean room and ALL the decorations we had given them were gone including the dozen red roses, which were just purchased the day before. Housekeeping had come before they checked out and completely took everything out of the room and left only their bags. My mom wanted to keep the flowers (which were brand new) and all the decorations we had given them. These items were stolen out of the room and probably just thrown away. All that was left was an empty vase - why would someone do that??? I considered this stolen property. When we went to the lobby to check out I informed the lady about the items, which were taken out of the room by housekeeping. I expressed my dissatisfaction and she contacted housekeeping, who did not return her call. Meanwhile, my family (six people) sat waiting for 20 minutes. Finally a manager came out and told us they could not do anything about these stolen items unless I filled out a report, as this is their "policy." Since everyone was waiting and already upset I just left, but seriously that is ALL they could do??? I spent over $500 at this resort between the room, dinner and Orange Sky, gambling, and drinks, and $30 worth of my property (roses and decorations) were just thrown away without cause. Why would housekeeping clean a room when late checkout was requested??? All in all, I am EXTREMELY disappointed in this resort. I live in town and have been here multiple times, but will not return again unless someone addresses this issue. Customer service should be a priority, not an after thought!...Choose from: *negative *positive I think the answer is
negative