In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

Input: Consider Input: customer: Hi.
agent: Hello, how can I assist you for the day?
customer: Can you please cancel my reservation due to sudden demise of my grand father?
agent: Sure, I am here to help you.
customer: Thank you.
agent: May, I know your good name?
customer: I am Pamela Hernandez.
agent: Sorry, we found no reservation on your given name.
customer: It's ok, thank you for checking.
agent: Thank you for reaching us.

Output: no_reservation

Input: Consider Input: customer: Hello.
agent: Hello, how can I help you today?
customer: Myself Janet Perez. Due to some problems I am unable to travel in flight so can you please cancel my flight ticket?
agent: Sure, we are here to help you. Wait for some time.
customer: Ok, thank you for your positive response.
agent: Thanks for waiting there is no reservation found on your name.
customer: Oh! It's ok no problem. Thank you for your information.
agent: Thanks for approaching us.

Output: no_reservation

Input: Consider Input: customer: Hello,. I am Sandra Wright.
agent: Hello, how can I help you?
customer: I am a Guitarist want to visit Philadelphia for celebrating Music festival, can you please book me a flight ticket?
agent: Sure, please share me your travelling dates?
customer: I want to travel on 08/27, and need to catch return flight on 08/29.
agent: Kindly assign me your airport codes?
customer: I need to leave from my nearest airport MSP to reach PHL.
agent: Do you have any specifications?
customer: I need a direct flight.
agent: Please wait a minute.
customer: Sure.
agent: Sorry, there are no flights with your specifications.
customer: Ok, no issues. Thanks for the information.
agent: Thank you for reaching us.
Output: no_reservation