I have never been treated so badly by a restaurant. I take back my previous statement that the owner is friendly. Biaggio contacted me after my review and asked for a chance to prove himself. Okay, I thought, why not give him another chance. So I called and placed the same order I did the first time and told him who I was. When I arrived to pick up my order, he asked that I not post on Yelp what he was doing to fix my previous visit should I happen to change my review. I said that I would not. Then he proceeded to tell me that he didn't open his business to be a 2- or 3-star business and that "wasn't the service" I got there. To me, that basically means he is calling me a liar, and I told him so. He denied this. I told him that I used to work at a pizza place and that isn't how you do business. He said that he had nothing to offer me besides the garlic knots. I told him that I ordered enough food that night for my family to eat dinner and that we ended up hungry because he was busy and all he gave me that night was a shrug and said, "We're out." He again said that it didn't happen, and that's when I got even more mad. I told him I would never be back again. You don't ask for a second chance to prove yourself to a customer and then when he comes in call him a liar and hint that you would like him to change his review and add more stars. That's not how you do business, especially if you think you are providing 5-star service. Whatever happened to "The customer is always right?" When did it become "The customer is a liar if he says he had bad service?" All he had to do when I came in was say, "I'm sorry you had a bad experience. I hope this one was better," and I would have been a returning customer. As it is, I will never go back. Not with an owner that treats customers that way.

negative

While the food was good/standard restaraunt hotel food, the dinner entrees I got was smothered in oil. I asked for a side of steamed veggies and specified no oil... They came covered in butter. So... If you're looking for something healthy or even just something not overkill heavy, this is not a good place.

negative

Yum! I stopped by for lunch and am not normally a bagel sandwich person (not a good bread:filling ratio) but I was pleasantly surprised by this sandwich today. I got there kind of late in the day so they were out of a few varieties of bagels, but the Everything bagel for my sandwich was just right. They also have fresh cream cheeses that I will be checking out in the future. The service was really friendly, but the woman ahead of me ordered her bagel to go and I ordered mine to stay, and the woman flipped the two around. Not a big deal, but still a slight error. Definitely will be back, particularly to try the breakfast offerings or just a plain bagel!

positive

It is due only to my laziness that this is my first review of Morazan (South Blvd location). During our first two visits, the experience was tremendous - a lot of tasty food for the money and excellent service by our waiter (perhaps owner?), who introduced himself as Mario and shook hands all around. He was friendly, patient as we perused the extensive menu, and attentive. *That* review would've been 5 stars. We (a family of four adults) returned tonight, and it felt like a Twilight Zone episode...but not one of the good ones. Everything looked the same and the food was still high quality; however, the server had morphed from the esteemed Mario to an 18(?)-year-old who perhaps started his career in the restaurant industry, say, earlier today. He seemed to have not been trained at all. It was not only that he lacked significant social skills, but his poor attention/ memory caused us to get some (minor) incorrect food...even after another server came back to confirm part of the order. But the biggest problem was simply that he clearly had no interest in his job. This included ignoring our party for most of the evening while chatting with the 5+ female servers. So, two stars tonight. Please bring back Mario and I will gladly increase this to a 5-star rating.
negative