Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

Q: I've never written a review before, but I just had to share my experience with Chicago's InterContinental Hotel. I booked a weekend at this hotel for my wife's birthday. We've never stayed at a luxury hotel before and I thought this would be a great experience for us. The horrors started when we first got to the counter. The clerk mixed up our rooms and when I pointed this out he got really snooty with me. We get to our room and the maid hadn't cleaned it yet! We had to wait around for that, so we went to the hotel's restaurant and the food was terrible and overpriced. Finally our room is finished and the the "view" we were promised was non-existent. To top it off the maid did a terrible job cleaning. The toilet was dirty and we actually found a stain. A stain! on the sheets. What a waste of money. I pointed this out the concierge and we weren't even offered a refund or discount. Never again.

A: negative
****
Q: My stay at the James Hotel in Chicago was fantastic! The hotel was clean, modern and everything I had hoped for. The staff was fabulous and went above and beyond all of our expectations. All of our needs were more than met and I will be recommending this hotel to all of our friends and associates.

A: positive
****
Q: We stayed at this hotel for 4 nights in August. We waited a while to check in even though there were quite a few desks open, this was a little annoying as the receptionists seemed to work in two's. Our room had a great view of Navy Pier and was a good size. The bed was very comfortable and the room was spotlessly clean. The location of the hotel is the best, we walked to Navy Pier and Michigan Ave. The breakfast buffet was great although a little pricey and the bar very relaxing for a nightcap or two. Would certainly recommend this hotel and would stay here again.

A:
positive
****