TASK DEFINITION: In this task, you are given Yelp reviews. The task is to classify a review as "POSITIVE" if the overall sentiment of the review is positive or as "NEGATIVE" if the overall sentiment of the review is negative.
PROBLEM: I am severely disappointed in the treatment we received by the manager on duty, Ryan. We took my grandparents out for dinner for my grandma's birthday and we asked another patron to close the blinds at the booth they were sitting at because the light was shining in our eyes. He rudely refused and we asked the bartender to please assist us. When he did so, the other patron became belligerent and complained to Ryan. While it is unfortunate that the other patron was so upset over a simple request, we felt that as patrons ourselves, we deserve some level of respect from the manager for the situation. While the other patron was reseated, we watched as Ryan visited their table multiple times but never once approached us to address the situation. He even helped serve food to our table and did not take the initiative to be a professional manager and apologize for the situation taking place. He had multiple other opportunities to do so and did not. We also overheard him verbally reprimanding our waitress for ""handling the situation poorly"" when in fact she and the bartender did the appropriate thing by reseating the other party and apologizing to us.

After we paid our bill, I personally went to the manager to thank him for the excellent service we received from our waitress (Morgan) and the bartender and to give him one final opportunity to address the situation. When he still didn't say anything about it, I reached out to shake his hand and he refused to shake my hand. I am honestly so offended and disappointed by the treatment we received from the manager - the only thing that made our experience even the slightest bit better was the extraordinary service from our waitress and the bartender. As the only Ruby Tuesday's in Las Vegas, I hope Ryan reflects on his role as a manager and understands that he is responsible for EVERYONE'S experience, not just the individuals that complain.

Needless to say, we will NOT be visiting this establishment again and will not recommend it to our friends and family.

If you do decide to visit this establishment, ask for Morgan as a waitress or go sit at the bar- they're the BEST!

SOLUTION: NEGATIVE

PROBLEM: Not really being a vodka drinker, I was all ready to sit in the corner with a solo White Russian and grump my way through pre-dancing drinks. Equally though, I'm a sucker for fancy-looking bottles and bar paraphernalia, so it didn't take a lot of arm twisting to get me fully into the spirit (fnar).

I started off with a quince vodka shot, which was very sweet and very tart, but delicious ice-cold. Drink it down though, because it doesn't work quite as well as it warms up. Hazelnut vodka was another big winner with the whole group; as a shot, over ice or as part of a cocktail it was really superb. I personally enjoyed it most straight-up though: boozy Nutella, mmmmm.

A Yelp check-in earns you a free shot of any of the house vodkas, which on the evening in question included skittles and fudge. Interesting.

Be warned though, double measures seem to be the default in SA's cocktails, so keep an eye on how much you're actually drinking, or your evening may be shorter than you'd hoped. Also, there's a massive TV in the bar area. Okay, it's only showing music videos, but it's hard to ignore a screen no matter how vapid the content is (and trust me, it was pretty vapid).

The bar itself is tucked away down a narrow alley off the High Street and feels very cool. I was wearing braces (in readiness for The Green Door later, I should say) and nobody batted an eyelid - it's that kind of place. That bar staff are also cool and very happy to talk vodka to the uninitiated, which I always take to be a good sign. I left with the feeling that I'd only just scratched the surface, and that perhaps there's more to vodka than I had supposed.

SOLUTION: POSITIVE

PROBLEM: Just so disappointing, I would maybe go if they have the burger deal going. The customer service was great but the food IS AWFUL. WHY CAN YOU ONLY SERVE BURGERS WELL DONE?

SOLUTION:
NEGATIVE