*Question*
Some years ago a woman on our staff came into my office to, basically, tell me off and complain to me about others and about myself. This woman had not been very supportive of me in my role ever since I began working there. I couldn't figure out if she was arrogant or lacking in self esteem. During this meeting / confrontation, she told me, in no uncertain terms, just what she didn't like about some recent decisions I had made. I listened to her speak for about 30 minutes. She, quite methodically, tore me apart. Initially, I had planned to hear her out, make a few vague remarks, and send her on her way, thinking that maybe she just needed to be heard. But about 20 minutes into her harangue, I had a change of heart. I decided that, if she asked for a response for me, if she asked my advice, I was going to tell her exactly what I thought. She did, in fact, ask me for a response. I asked her if she was a happy person, and said that I suspected that she was not, as she came across as a bully and was acting like a horrible person. She sat and looked at me, then burst into tears. I waited. Looking up, she said, "Yes, you are correct. I am a horrible person. And I am miserable. What can I do?" We spent some time discussing what she could do, and (even though I didn't want to take the time to do it) I asked her if she would like a mentor me? She said that she would like such a thing. This woman and I ended up becoming fairly, no, very good friends and she has been one of my strongest supporters. I didn't expect that. What is probably true about the woman? - She was expecting the author's response. - She was looking forward to the author's response. - not enough information - She was not expecting the author's response.
**Answer**
She was not expecting the author's response.

*Question*
Another phone call at just after three. He answered on the third ring. "Is this Mr. Ray--uh. . ." The sound of shuffling papers. "Yes." The voice brightened perceptibly, strapped on a mask of friendliness. "My name is John Donovan. I'm an attorney representing the family of Donald Ackerman. I'm sorry to be calling so late." "It's not late for me." A laugh, intended to sound nervous or flustered. To Ray, it only sounded false. "That's right, of course. Only late for me. Do you mind if I tape record this conversation?" Smooth segue, meant to catch him off guard, startle him into acceptance. "Yes, I do mind. Can I help you?" You fucking bastard. John Donovan paused on his end of the line. Ray imagined him reaching for a legal pad upon which to take notes (just as he was supposed to imagine), though, of course, the tape recorder was still running. "Um, I was wondering if I could get some information?" "Sir, federal law prohibits me from acknowledging either to confirm or deny the presence of the individual of whom you have spoken or his participation in our program." Ray grinned. "Very well done," the lawyer said. "I guess that sets the parameters." "I guess it does." "Were you working two nights ago." "Sir, I am bound by Center policy and state law from discussing with you the work schedule of our employees at this facility unless you are an officer of the law or bearing a subpoena, in which case, I am only authorized to refer you to my supervisor." Ray grinned again. He was enjoying this. "What if I told you I have possession of a subpoena?" "Have you spoken to our attorney?" Ray countered. "In fact, son, yes I have. This afternoon." Ray grunted. Standard level of communication. "That's good, because I haven't. Which means, of course, that I'm not prepared to talk to you at all until advised on my statement by legal counsel." Ray thinks John Donovan is: - A bastard. - not enough information - A supervisor at his facility. - A member of Donald Ackerman's family.
**Answer**
A bastard.

*Question*
NOT A PROBLEM: Person A: I was really surprised to learn that your mum used to live in Wales. Person B: My mum? No, she never did that. You must be thinking of someone else. Person A: No, I'm not. I told her how my parents are from Cardiff and she said she'd lived in Newport until she was 18. Person B: She did not. Person A: Yes, she did. Person B: Nope. She'd have told me. Person A: Well, where do you think she grew up, then? Person B: In Yorkshire, of course. Like the rest of us. Person A: You're wrong, you know. Person B: Bet I'm not. Person A: OK, well, I'm going to phone her and ask her. You'll see. PROBLEM: Person C: You still have my Kindle. Person D: I do not. I gave it back to you two weeks ago. Person C: No, you didn't. You said you were going to, but you never actually gave it to me. Person D: I did. I remember. It was when we were having lunch in Starbucks. Person C: No, that's when you said you'd left it in your car and would get it when we'd finished eating but then you forgot all about it. Person D: Look, I gave it back to you. I think you're just trying to get a new Kindle out of me, and let me tell you: it ain't gonna work. Person C: You're just trying to keep my Kindle for yourself. Well, I'm not going to let you get away with it. I'm going to tell your mum, so there. It really depends whether the parents are in a position to shed any light on the contentious issue or if involving them would just make an awkward situation worse. If parental input will be helpful, welcome the chance to confer with them; if it won't, let the other person do what they will and trust your parents to have more sense than to get involved in a purely private argument. Why was Person C upset? - Person C thought Person D didn't return his Kindle - not enough information - Person C thought Person D broke his Kindle - Person C thought Person D didn't return his mousepad
**Answer**
Person C thought Person D didn't return his Kindle