Q: negative

A: Even though I've already written a review about this place via their in-house review, I'll draft one here as well. Initially, I had a host that helped me with my hotel booking via email. Everything went well up until the last week before my trip for Labor Day get-away. My last two emails with vital requests on my reservation go return for some reason. This cause a 2-3 day delay which forced me to contact the front desk directly. Some confusion was drummed up on both the Palms side and my side in terms of planning. I ended up requesting a second room just to meet my traveling needs. I also did not like how the host stated that I will have passes to the day clubs but failed to inform me on the hours that I had to be there prior to the cutoff time. Same goes with the nightlife activities. He stated that all I have to do is show them my room key. The bouncer laughed and told me to get a VIP host to walk me in. So I continued on this pointless journey and the front desk clerk did what they are paid to do. Look into my records and of course I'm not a big player at the tables enough for them to have someone address my frustration. No biggie. Not getting into Ghostbar and going through the hassle that I've experience really turned me off of the idea in general. Palms lost me on this account. If I could award zero stars, I would really be tempted to do so. In the hotel, one of the outlets does not operate. Minor. Blowdryer did not work. They sent a new one up. Found a chip bag on the top shelf in the closet... This was a upgraded suite! Even normal rooms should be held with certain standards of cleanliness. However, in light of the bad experience that I've been through, there were also good ones. Drift Spa was simply amazing! The staff was courteous and friendly. We were a little late but they made our time their worthwhile. My 3 friends loved the amenities within the spa and raved so much about it. For that, I suppose the one star is warranted. I also like to mention an individual that helped me out during check in, Preston Harger (VIP/Front Desk). He helped me despite the closing hours of VIP services. He spelled everything out and left no rocks unturned. If I ever, I mean ever, decided to stay here in the future, I would request Mr. Harger to assist me with the process. For exceptional service by Mr. Harger, a second star was earned. Overall, my experience here was nothing short of disappointment. A year ago, a gaming supervisor exceeded my expectations and convinced me to start a rewards program with them. Normally, I would turn it down but his demeanor and professionalism was truly amazing. Now, I have doubts and second thoughts about this establishment. Base on the standards I have for known establishments, the Palms Casino is awarded 2 stars. You can always make a place look nice, but the staff and customer experience truly defines you from the rest.

Q: negative

A: very friendly, quick n efficient, clean n family friendly I need to update my earlier review be very careful when going here as far as your insurance We now have over $1,000 in medical bills because the urgent cares contracts were not signed at the time of the service when calling their billing dept was advised that the receptionists don't have that information So Be Very Careful before going to these clinics still trying to see what can be done

Q: positive

A: My name is Demetria and I'm a Belk-a-holic........Belk Southpark is my favorite department store.....yeah, I know it's not a big time department store like Nordstrom's, Neiman Marcus, etc, but I know for a fact their additional 50% off red dot sales cannot be touched by any of the other high end stores around. So if you like the name brand's but not the prices checkout a red dot sale at Belk Southpark, you won't be disappointed.

Q: negative

A:
Cheap, quick, but if you are looking for tasteful food it's not the right place. In fact, the 2 stars represent the value per dollars of the food. 4 stars for this place is insane. AZ people - you know better Mex food!