It was a frightening experience. I have been dealing with Jewel, for several years, and have always found her to be professional and knowledgeable. I sent her an email, with a file, for some copies. But when I arrived, at approximately 4:30, the woman behind the counter said that Jewel was not there, and that the copies were not made. When the phone rang and she answered it, I left the room and went outside. I cannot tolerate strong odors, and there was a strong odor of cigarette smoke, inside. I contacted her from my cell phone, in my car, from the parking lot, asking whether she could find the file. When I said that the smoke was a strong odor, she raised her voice, yelling at me, and demanded to know the exact time that the file was sent. The call ended abruptly when I heard the agitation in her voice, as she told me that I was rude, twice. And then, the door jerked open and she appeared. If you have ever faced the sight of a huge woman, you will understand that the appearance is intimidating, especially when she is angry. I am 120 pounds, and she is at least twice my size. Fortunately, I was with my husband, and she retreated back inside the shop. Later, after we had just left, she sent the following email: "As you can see I found the file you were requesting. I apologize if you think I was yelling at you. However I was not. If you would like to see the file I can print it out for you. If not then Jewel is here from 8am until 3pm." It was too late, for this type of response. It was a shame, because I have been dealing with Jewel, for years, and had always been satisfied, until now, a very disappointing experience.
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negative

Welcome to apartment hell. Sure, the rent is a good price and hey, in the day light the place doesn't look half bad. The common areas are decorated fashionably, there is a cute little park and a Fresh and Easy within walking distance- but that is about all that is good about this place.While living here we had to deal with neighbor's garbage sitting on the landing (sometimes blocking our door) for days- until my boyfriend took it out himself. The down stairs neighbors were always blasting music, screaming and yelling at each other or running power tools inside their apartment. The staff often refused to work with us, they wouldn't do anything about the angry noisy neighbors, until my bf finally had to call the police because the screaming got so scary. They day my bf turned in the keys, someone shot his girlfriend and neighbor in the parking lot. If you are considering moving here, try somewhere else. (This place was called Suncadia while I was there, but the address is 505 W. Baseline so the name may have changed. )
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negative

Hooligans is called Hooligans for a reason. Looking to find a new bar we stumbled upon Hooligans on rainbow. Our first thoughts were how clean and colorful the place was. We sat at the bar where we were greeted by a Dolly Parton look-alike. She took our order for drinks then... Disappeared. We found that she left the bartop to take the food order of 4 guests at a booth. What about our drinks? We thought maybe she had them before us so it didn't bother us too much. But then she came back and only served me my beer and walked away without my friends drink. All she wanted was water... Here comes the good stuff. We asked for menus and reminded her that we needed the water. She brought back the water and we told her we were ready to order. I placed my order... Then she walked away. What about my friends order? This was the second time she ignored my friend who by now has blown $60 in the machine. We find her again doing God-knows-what and trying to flash her down. Finally get her attention and continue our order. We Order the avocado chicken sandwich and she informs us that they are out of avocado. So we then chose the turkey bacon club and she informs us she's out of bacon AND THEN she say that she tells me MY order was out too! The one I placed minutes ago before she walked away! Not only that, the party at the booth over heard what was out and walked up to the bar frustrated. THEY ORDERED SOMETHING THAT WAS OUT AND SHE DIDNT TELL THEM EITHER! Becoming fed up we ask what she has and she responds with "it's a new menu and they didn't supply us with everything yet." Note for the bar owners: don't put out new food menus when you don't have the material to make it and make sure you inform your staff of what's in/out Note to Dolly Parton: don't take someone's order if you are not going to serve them in an appropriate amount of time and it's nice to let the customers know what's out before its read over. Last note for all the readers: my friend and I and the group in the booth WERE THE ONLY PEOPLE IN THE BAR. If your looking for quick service and knowledgeable employees, Hooligans IS NOT the place for you.
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negative

I think this could be the lowest score I've given any hostel in Edinburgh. I booked in here for 3 nights and a further 3 nights the following week but ended up only staying 2 nights and cancelling the additional 3 nights I had booked. The hostel is central being located right next to Waverley Station but the benefits end there. For one thing there is no kitchen at this hostel which is useless for those travelling on a budget. The hostel compels you to buy food at one of their adjoining eateries or buy take away food all of which is expensive for the long term traveller. One shower room had piles of towels on the floor underneath the sinks to soak up water from leaking pipes. The dorms were dark and crowded. I had a guy released from jail sleeping next to me who admitted to having serious psychiatric problems. Clearly the hostel is offering accommodation to social services because it's unlikely he would have a credit card or passport for ID. On the second night I booked in elsewhere due to the obvious security risk and came back for the third night when new guests were installed. I quickly cancelled the other 3 nights I had booked. Cleanliness was minimal also. I didn't get much chance to speak with the staff but those I did speak to were indifferent and at the adjoining bar I ordered a cappuccino which was barely warm and had no chocolate sprinkled on top, all for 2 after the supposed guest discount. All I can say is avoid at all costs, I couldn't get away quick enough!
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negative