I'll preface this with the fact that I am biased AGAINST businesses that have limited hours. I work night shift and it is already hard enough to wake up late and do errands in the limited time places are open, to include doctor visits. At least with a doctor I can understand their hours - who is going to go get a surgery at 8pm? Nobody. BUt I do believe that if you have a business that is selling goods to the public that it is good business practice to stay open at least past rush-hour so that people can get off work and come in and shop. With that said, I got to Ryan's at 4:32pm after driving from south, southern chandler (south of the Chandler Fashion Mall) and going 10mph on the highway. I walked in 2 minutes after they closed (by my watch) and didn't even think that they would be closed. I zipped into the showroom not even thinking that a pet store would be closing at 4:30 and I had the worker behind the counter yelling at me as I went in, "excuse me sir, we are closed." No eye contact. No sorry. I needed one item. I used to work retail. I know how it is to have that customer come in 1 minute before you close... and 1 minute after you close. I was that supervisor that had to tell them to hurry up or come back the next day. But I feel that I did it with courtesy and understanding in how I ran my store and what I could do within reason. I never, ever snapped at someone and just gave them some blanket statement that we were closed and insinuated to leave without even eye contact. I am pretty sure that I wasn't the only customer there - I could have easily grabbed my item and left before they did. But at the tone that I got... I didn't even want to ask if I could get in and get out. So I am lost of what to say. I can't really judge the store itself or the prices... because I barely got past the front door. What I can judge it on is their customer service, their attitude, and their store policy. For this, I give them low rankings. I do understand they have hours that they need to maintain... but they could have at least been nice about it. Furthermore, there is little-to-no need for me to wreck my schedule just so I can come in and visit their store during their limited business hours. I'll shop elsewhere.

negative

The ground's gone sour at this plantation. The coffee isn't the best, but if carrot cake is your scene, man, then it's worth checking out. Located at the Biltmore Fashion Park, parking is usually an issue. Since they're open until midnight, you can get a decent parking spot sometime around half an hour before closing. The crew on hand is usually a little surly and sometimes a little scary. I've coined a new word that will cover this breed of counter worker: "scurly". Maybe it's not new, nor does it make any sense but in my fragile mind, it sums up the attitude I usually encounter on the rare occasions I go anymore. As I just mentioned, they are open until midnight so it's a decent place to go meet up with some friends after hours if you aren't a fan of bars and smoke... or Denny's and Applebees... or good coffee. I ripped my pants on a jagged piece of metal protruding from a broken chair here once, so they lose another star for that...

negative

Don't stay here. I'll sum it up like this: They tried to force me to take a double queen instead of the king I paid for, I insisted and got the king room. In the room it had dirty towels( had stains ), then there was mold on the tile in the bathroom along with freshly spattered BLOOD, the coffee maker set up was on a cubby shelf with no outlet so I made coffee on the floor, I called before making the reservation and asked if they were still renovating- they said no, two days later when I arrived the entire place was being worked on and sharing elevators with the workers and tools not appealing, I can go on... Oh and the drunk hooker with a dog in her purse and spilling out 100 dollar bills walking by added to the experience!

negative

Hands down, best club in Vegas! It was a Saturday night and I wanted to check out our ex-favorite TAO-- but as usual it was so crowded we couldn't breath! We decided to head on over to XS.. smart move! There's no way around the $20 cover BUT if you're hot enough you will probably be able to skip the MASSIVE line and get to the front! Our friend had bottle service so we got to party it up in the cabanas! The venue is GORGEOUS and huge! I got to see Diddy, Mario Lopez and Jermaine Dupri! :) Drink up! Any night at XS is definitely going to be epic!
positive