I have to say my experience Saturday night September 13, 2014 was very unpleasant and disappointing. I dine out very frequently and I chose to bring my party of 20 (even after calling and confirming they do not take reservations) to Hanny's because of the atmosphere, music and Pizza. However, after arriving with half of our party (10) we were informed we must wait in the sitting area in front of the windows, which was ridiculous because, as I looked around the place was very light in patrons, there were plenty of seating for more than 20 in multiple sections. I asked one of the managers when he approached the hosting area, why we had to wait and he said that "there wasn't enough seating at this time for our party" which was obviously a blatant lie right in front of my face. I didn't want to be confrontational and challenge his ignorant statement, since my party was all behind me so I/ we obliged and went along with this ridiculous statement. I'd figure we order some drinks, relax and see it the other party would show up, so we could just all sit together at once. After our 'waiter' (which seemed more like a bus boy) came and took our order of drinks we waited for approximately 40 minutes with nobody in the restaurant leaving only more patrons coming in and being seated. I went and walked around a couple of times and the manager saw what I was doing and when he saw this we were then informed "they were now ready for our party". I was so furious at this point but, I still kept my mouth shut. The manager was a complete A-hole to say the least about how he handled this scenario. Throughout the night as the manager would walk by our table, I could hear him cursing out loud, very unprofessional to say the least. It seemed that every time an associate reported something to him this is how he responded. I witnessed as patrons would walk in and out for smoke breaks (I'm a non-smoker) out the North side doors they would then re-enter in from the same side doors he would visibly get angry, upset and start cursing closing the doors as if he was an angry father trying to tell his kids to keep the doors closed because, you are letting the cold air conditioning out of the house. I later realized there was a sign that reads on those side doors to "please enter from front of the restaurant, the East" however, this gives this douche bag no rhyme or reason to conduct himself in this unprofessional, disrespectful manner. Customer are paying money to be there in this establishment, smokers or nonsmokers customers should be able to come in or out of whatever door they so choose. If it wasn't for these customers his dumb ass wouldn't even be working there. This was a huge buzz kill for me and I was embarrassed for him to say the least. If the owner of this establishment cared enough about how his 'management staff' treated customers, I believe he would say "get the hell outta here and don't ever come back, how dare you treat our customer this way". I still chose to stay and spent well over $800.00 on drinks and food for my party only because, I didn't want to inconvenience them and relocate, which I very easily could've done but, I wanted my friends and family to enjoy themselves. Will I ever bring my friends or family back there again, as long as that manger is there NEVER EVER AGAIN WILL I STEP FOOT IN THAT BUILDING NOR WILL I EVER REFER ANYONE THERE AGAIN EVER! If you go there and this A-hole Manager is there Good luck! He might even be entertaining for you if you like looking at angry A-Holes who curse out loud. And the bathrooms smell, that is where this so called 'manager' belongs!
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negative