input: Write a negative yelp review.
output: One and done for this location. I went on a Thursday night at 6:15 pm after a long day working to order a family meal and was told they were out of chicken breasts, truly unbelievable. That is like calling Pizza Hut only to be informed they are out of Pizza. So I get all legs and thighs with rice, beans and flour tortillas. When I get home I discover that they gave me corn tortillas even though my receipt say flour. The large side of rice was not even fully cooked and was the worst Spanish rice I have ever tasted, definitely not what I have come to expect from El Pollo Loco. This all adds up to poor management in my opinion. Stay away and go elsewhere.
input: Write a positive yelp review.
output: Great place! They have special knowledge with English bulldogs which is an added bonus!
input: Write a negative yelp review.
output:
My Evo has gone through some substantial abuse, so I finally made it here to get a screen fixed. Most of the staff was friendly, upbeat, and helpful, but my downtrodden helper was irritating me with her apathy. I have insurance, and went in with a broken screen. My phone was still fully functional, so a simple replacement would have been nice. But apparently, that's just too much to ask for. They didn't have replacement screens for one of their most popular phone models, so I was told to just pay the $100 deductible and get something refurbished. I did so, disdainfully. As they were repairing it, I had to ask--was there another way? I was informed that I would have to call another Sprint store and inquire whether or not they had one. As a customer service representative, she should be letting me know up front what my options are, not forcing me to dig for simple answers. She never cracked a smile, did not make me feel like a valued customer, and overall just did not demonstrate the level of knowledge one would expect a Sprint employee to have. That being said, my refurbished phone already has issues--as if it weren't bad enough having to sync my social media accounts all over again. If I had had one of the more confident reps, this could have scored a 3. If you're a Sprint customer, you may want to select a different location for your needs.