Love this place!! The banana shake, the standard burger, and the lemonade are my favorites. All the girls that work there are so friendly and always have a smile on their face. The owner is fantastic and tries to connect with her guests. I saw her catching up with a regular when I was there. Plus they just started giving free fries with every burger purchase on Mondays from 11 - 3!!

positive

I unfortunately have been going to paulenes for a while now due to the convenience of it being close to home. I have since found a new location for my nail care needs. The manager/owners wife Annie was always extremely rude to me and others as I began to witness. She messed up a reservation I made for the day before my wedding for 8 pedicures and manicures. And refused to give me the girls I wanted. That was my final straw. All the girls don't know how to do fun designs at most you'll get a decent looking flower on your toe. God forbid you bring in a picture from Pinterest. I have had girls shake their head at me if I ask for anything mildly out there. I don't recommend this place to anyone if you are looking for a relaxing good vibe. But if you do chose to come here ask for Trish and good luck.

negative

The Plaza is a poor example of what could have been a great place to stay. I changed rooms 3 times to try and get a room that was slightly less noisy, but was never successful. Their elevators and general maintenance of the facilities are very poor - it was nearly impossible to sleep with the constant noise of machinery going all night long (very thin walls + elevator counterweights that are constantly hitting the rails = LOTS of noise). The bathrooms and sink areas were freakishly small and difficult to navigate. You can just feel they were trying to stuff as many people in the rooms as possible, regardless of comfort. They are also woefully understaffed - I sat on hold, multiple nights, for more than 15 min just to try and schedule a wake-up call. I'm giving it an additional star (rather than just 1), because the dealers on the casino side were very friendly and engaging and the food selection was quite nice (from the $100+ per-person steakhouse to a 24-hour subway). I would recommend looking at some of the other hotel/casinos before selecting the Plaza.

negative

Booked a night at Planet Hollywood to watch Britney's Piece of me with my best friend. Paid $180 and change plus tax. And $20. Something for resort fee( which we did not use anything in the resort) $200+ for one night of stay only to find out they have put us into the corner of the corner of their hotel. The sidekick room of the suite!! And on top of that the water pressure for the shower felt like I was showering in a 3rd world country... My suggestion for everyone is this. If you don't have to stay here. Book else where. Totally not worth the $$$
negative