Teacher:Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
Teacher: Now, understand the problem? Solve this instance: Our stay at the Sofitel was definitely below our expectations. The staff was less than nice to me after I waited several minutes until I was noticed. At first, my reservation could not be found, so I was provided a spare room. The hotel was fairly neat. However, once we got to the room, and onto the bed, we found the bed to be noisy. Just sitting on it made a squeaking noise that was unpleasant. We immediately called down to the front desk and informed them of our concern. We were told to go back downstairs to settle things out. Once we got downstairs, we were provided with another room number. However, we had to wait half an hour for another room to be cleaned and prepared. For such a well reviewed hotel, I was highly disappointed with the amount of time I had to spend to get settled into a room.

Student:
negative