More than 15 million Britons, many of them women, will holiday unaccompanied this year. And they will no longer be treated as second-class citizens. After 50 years of being slighted, ripped off, herded together and allocated the worst rooms in the hotel, the single traveller's time has finally come. Rather than being viewed as an awkward peculiarity in the standard couples-and-families "system", single travelers have become travel's fastest growing sector and a phenomenon that tour operators are falling over themselves to catch up with. In one sense, the boom is the result of people postponing marriage and children. Approximately 39% of the adult British population--19 million people--is now single and the proportion of one-person households has increased from 18% in 1971 to 29% last year. The most significant growth of singles over the next few years is expected to be within the well-off, travel-hungry 25-34 age group. The expansion in single travel is being increased by women. Women are just as happy as men to leave partner at home and head off on holiday. On adventure group trips single women constitute more than half of all travelers, and Internet agents report that 70% of their single clients are women. Women today see being single as an opportunity to travel, rather than as an obstacle. The result is that travel companies are now attempting to work out new ways of attracting singles----a market worth PS10.4 billion. The number of specialist singles tour operators has risen from a couple to at least 10, but they face a growing challenge from mainstream operators, who now propose to target solo travelers with moves like abolishing single room supplements. At the moment, single travelers usually have to join a group, or pay more. As soon as we get beyond that, the singles market is going to take off to a completely new level. Travel companies are reacting to changing trends by _ . A) trying to find travel partners for singles B) charging more for one-person room occupancy C) encouraging solo travelers to join groups D) specializing in singles holiday requirements
D
Dealing with conflict in the workplace is rarely easy. Hurt feelings and anger can lead to lower employee morale as well as a loss of productivity and a poor work environment. As a manager. you should find some ways yourself to solve the conflict. The goal is to build a team-centered workforce. You can use role-reversal methods to help each employee understand how the other feels. This model works best when there are only two parties involved. You can hold a meeting with annoyed workers in your office. You might say. "Jane, explain to me how you would feel if Nancy went to lunch with your clients ( ) without telling you?" Or. "Nancy, how would you respond if Jane came to me with complaints about you, but hadn't tried to talk to you about them first? " Workers often respond better to praise than criticism. By publicly drawing attention to employees who have healthy work relationships. you can increase the awareness for those who encourage any conflict. Avoid mentioning teams or departments that are being troubled by conflict. Instead. focus on the teams that work well together You might say. " _ ," or -Special thanks to the finance department for their teamwork in making sure that the quarterly reports were accurate" And help your employees see that differences can be good and don't necessarily lead to anger or disagreement This is one of the best ways to settle workplace conflicts. You can meet with employees and try to stress the value of different techniques. This lets all parties know that their own styles can be effective. You might say. " I know you disagree on how to market our services. but when you combine Jim's email marketing with Joe's personal one-on-one phone calls, you can increase sales. The two of you go well together. " Or. "I know you have different styles for interacting with clients. but Sally's take-them-out-for-coffee approach works well together with Ann's formal business meeting style Both are necessary for building relationships and getting work done. " To build a team-centered workforce, employers _ . A) should learn to be considerate B) should be divided into two parties C) shouldn't go out with clients alone D) should learn to accept public criticism
A
Q: A new age is coming.Call it what you will: the service economy, the information age, the knowledge society.It all translates to a fundamental change in the way we work.Already we're partly there, the percentage of people who earn their living by making things has fallen dramatically in the Western World.Today the majority of jobs in America, Europe and Japan are in the service industry, and the number is on the rise.More women are in the work force than ever before.There are more part-time jobs.More people are self-employed.But the range of the economic transformation can't be measured by numbers alone, because it also is giving rise to important new way of thinking about the nature of work itself.Long-held ideas about jobs and careers, the skills needed to succeed, even the relation between individuals and employers - all these are being challenged. We have only to look behind us to get some sense of what may lie ahead.No one looking ahead 20 years possibly could have foreseen the ways in which a single invention, the chip , would transform our world thanks to its applications in personal computers, digital communications and factory robots.Tomorrow's achievements in biotechnology, artificial intelligence or even some still unimagined technology could produce a similar wave of dramatic changes.But one thing is certain: information and knowledge will become even more valid, and the people who possess it, whether they work in manufacturing or services, will have the advantage and produce the wealth.Computer knowledge will become as basic a requirement as the ability to read and write.The ability to solve problems by applying information instead of performing routine tasks will be valued above all else.If you cast your mind ahead 10 years, information service will be superior.It will be the way you do your job. We may draw a conclusion from the passage that _ . A) information will play a greater role in people's work and daily life in the future B) we can foresee the future if technology develops fast enough C) the ability of performing routine tasks gives you an advantage in work D) robots will replace people to do all the work both in manufacturing and service industries
A: A
Google is preparing for changes in its privacy policy beginning March 1st. The company says it plans to replace more than 60 separate policies for different products with one main policy. Privacy activists criticized last month's announcement. They are concerned that the new policy will make it easier to track the activities of users across Google's many products -- from Gmail to YouTube. Marc Rotenberg heads the Electronic Privacy Information Center in Washington. He says Google's aim is to create a single unified profile of its users. "We believe that not only is that a threat to privacy, we actually believe it is illegal, because last year Google entered into an agreement with the US Federal Trade Commission in which they said they would not engage in that kind of data sharing without the permission of their users." Google says its new policy will make it simpler for users to share information across services like Google Search, Gmail and Google Calendar. And it says the new policy will help personalize each user's experience. Over time, it says, users can expect to see better search results, fewer unwanted advertisements and more content targeted to their interests. But Marc Rotenberg says in return, people who choose to use Google will lose control over the information they share. "The type of information you might provide for an e-mail service, for example, such as your address book, which contains private information, is different from the type of information that you might provide for a social network service where people purposely make information publicly available to their friends." Mr. Rotenberg says these two kinds of services should be kept separate. "By trying to combine these two services, in our view, Google is actually undermining a very well established expectation of privacy, especially for popular Internet services like electronic mail." Critics also see a bigger problem with Google's new policy. The plan would not give users a choice to drop out of the data sharing. "In our view, if... What would be the best title for this passage? A) Google's Privacy Policy to be Changed B) A Threat to Users' Privacy C) Marc Rotenberg Concerned about New Policy D) Users' Unified Profile Created ks5u
A