This hotel made my experience in Vegas terrible! A salesperson named HEIDI cancelled my reservation without telling my party and I. The worst part is that after a 6 hour flight we couldn't check in until 4 hours later. The worst customer service ever! Management is rude and tried to say someone named Heidi didn't exist yet Jet Blue was on the phone with her. ALSO, after the 4 hour wait the manager gave us a complimentary dinner but when we went to order we were informed that the manager had no MONEY on her account. Overall, you get for what you pay for here. Cheap rooms for cheap service. Pay an extra 20 bucks for a better hotel.

negative

What a fun place! I have had friends rave about this place, but had no idea what it would be like. I loved the decor - the lighting, the drum kit chandeliers, the album art and great music blasting. It's clean, it's has an "open" feel, and seems very family friendly. I went with my dad on a Saturday afternoon and it was about half full - some folks at the bar (nice tvs) and several families. Good: We ordered the Holy Shiitake 10", which was plenty big for the two of us! It was very unique, and I've had a lot of truffle oil/mushroom pizzas! Big fan. Great decor Bad: The service was lacking. They were pretty attentive, but not friendly. Not the hostess, not our waitress. A chef from the kitchen came to ask us about our meal as he cleared our plates, and when I remarked about the unique deliciousness of the pizza we had, he told us how much he doesn't like mushrooms. I mean, whatever, but I wouldn't mention to patrons how much you dislike the pizza they just told you you liked? I'd DEFINITELY return. I loved it - just bump up the service and it'd be a 5-star place!

positive

My fiance and I had a quiet, romantic dinner here. The waiter could not have been more professional. It was a weekday, so it was pretty empty and we had a great time. The bartender made some special cocktails just for us. We tasted lots of new dishes by ordering multiple small plates.

positive

They cater to our building every Tuesday and I must say I can't wait for my club wrap. Delicious! Wheat wrap packed with ham, turkey, lettuce, cheese and honey mustard. I am not a honey mustard fan at all but I love the taste on this wrap ... A bit sweet! Try it!!!!
positive