Problem: The pool is insane. It states it doesn't open til 10 but what you need to know is that you need to be down there at 7am to get a chair!!! I went down there at 10am and there were no more chairs or towels. The slide is the best. The pool is waaayyy to small... if you're planning on spending the dsay at the pool.. go somewhere with a larger pool :) The service within the hotel is great. Very friendly staff.
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A: positive

Problem: When I moved in in 2010, I'd have probably given them a 4-star rating. The location is great, the management (we called them the "Golden Girls") was friendly and knew me by name, and maintenance response times were quick and efficient. Any issues I had were politely handled by the friendly, "motherly" ladies in the office. They handed out bagged breakfasts on occasion in the mornings as you'd drive out of the complex, had popcorn popping in the office for residents, movie rentals available, and really went out of their way for the residents. THAT version of the Cortesian gets at least a 4-star rating from me. Then, Alliance took over in 2012. The Cortesian went downhill FAST. They canned all the office staff and replaced them with a bunch of young know-nothings. Every time I went in there somebody new was working who had no idea who I was, etc. Not very welcoming or home-y. Random employees coming and going, no consistency. Maintenance issue response times at least doubled. I was used to getting things addressed by the old management within a day or so.... waiting a week became common. The maitenance guy was nice - but there was only one, so they're WAY understaffed now. Included utilities became a thing of the past. While they renovated the laundry rooms, the new (and cheap) machines, along with the new credit card machine, are ALWAYS out of order. Every weekend there were more machines NOT working than there were working. Know how they clean the pools? THEY DUMP BOTTLES OF CLOROX IN THEM. I've seen them do it. The fitness center was rehabbed but is consistently closed for who knows why. I can't even count how many times I woke up to cold showers and the hot water not working. A cold shower is always a great start to the day. They re-painted the exterior of all the buildings, but told us less than a day beforehand to clear off our balconies, otherwise our items would be disposed. Luckily I checked my junk mail to find that email, but I'm sure others found it too late. Maitenance/rehab work has been going on forever with the swimming pools, and it starts at about 7 am (as does landscaping), so good luck trying to sleep in once in awhile. The office staff also treated my wife extremely rudely when she tried to retrieve a fob for the laundry rooms, which I was none too pleased about. Roaches, bugs.... I could go on and on. It's amazing how the management and office staff ruined what was a nice place when I moved in. I think the icing on the cake is their website, which depicts models and buildings not even associated with the Cortesian, and they call themselves a "renovated masterpiece" on it. So add false advertising to the list. Very glad to be out.
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A: negative

Problem: After reading a number of the yelp reviews before my stay I was very worried about what we might get as people seem to either love or hate their stay here. I went down to LV for 5 nights on a girls trip and we had reserved two rooms. We had requested adjoining rooms, which for some reason they were unable to accommodate (as one of our rooms had a door to adjoin to it's neighbour (who checked out the day after we arrived). That wasn't a big deal because we were on the same floor so it was fine. As other reviews have said, there is often a long line when you arrive for check in, so be prepared to wait. Though as we walked the strip and checked out other hotels there also appeared to be long line ups to check in (and for cabs too!). Customer service was a bit lacking - and sometimes there representatives were just plain unhelpful - I would expect more from a town that basically runs on customer service. Rooms: They rooms were fine. We had reserved the standard room with 2 queen beds. Great size (especially for 3 ladies with suitcases) and the bathrooms were a good size as well with lots of counter space. There is no mini fridge or coffee maker in the rooms - those are an extra charge. WiFi is a total pain at the hotel - and only includes one device per room though we were told they are in the process of changing their policy to include 2 devices per room. The Pool: The pool area is fine. Can be quite busy on the weekend, but not a terribly relaxing pool area. Seems like a bit of a wasted opportunity especially when compared with other hotels. There are two small pools on either side of the area (one is 21+) and there is this massive cement area with lots of loungers set up between them. There is no shade and no landscaping to add any ambiance. If you want to lounge by the pool and relax go elsewhere. If you want to party with a bunch of frat kids you might be happy. Overall: I would stay at PH again if I got a great deal (our average price was ~$120 night) though would prefer to pay a bit more and stay elsewhere on the strip.
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A: negative

Problem: Lovely little italian restaurant. We go in for lunch, set 4 course for about 7. It is very small, so it is advisable to book a table. There pizzas are fab, as is their ministroni soup. Parking is hopeless on the high street, so I park in tesco carpark and walk along. They also do takeaway around the corner from the main entrance.
How would this review be described?
OPTIONS:
- negative
- positive
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A:
positive