Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

Q: After booking a room over two months in advance at the Hotel Sofitel Chicago Watertower and confirming my reservation twice, I arrived to find that the front desk staff had 'no record' of my reservation and that the only rooms available were much more expensive than the room that I had reserved. When I asked to speak to a manager, it took almost half an hour for him to turn up. He did finally give me a room at the rate that I had been promised, but did not offer any compensatory discount or bonuses for my inconvenience. The room itself smelled of dog but was otherwise okay. Not worth the rate though. The website really makes this hotel seem upscale, clean, and well decorated, but the rooms are not in the style that you would expect from the lobby. The staff's response to my request to move to another room because of the obvious dog smell (which could only mean it hadn't been cleaned properly) was met with contempt. They did move me, but I did not get an apology. Will not stay again.

A: negative
****
Q: We just got back from 3 nights at the Sofitel. We really have nothing bad or negative to say about it. We've stayed at other higher end hotels in Chicago such as the Park Hyatt, The Peninsula, and The Four Seasons - and the Sofitel tops them all. It's a 4 star hotel with 3 star prices. It's a beautiful hotel all the way around. Staff is uniformly friendly without being patronizing. They were helpful with the one small problem we had and solved it quickly. The common areas are fresh and modern in appearance. The room was very clean with comfortable beds and well-appointed marble-accented baths. My wife loved the huge tub. We had breakfast via roomservice every morning and it was always hot and delicious. The robes and Evian at turndown was always appreciated. The property is ideally situated in the middle of the Gold Coast and all the best shopping and eating is within a short walk. Want a Bentley or latte? They're all close by. This was our second stay since it opened and I'm sure it's to be our home away from home when we are in Chicago.

A: positive
****
Q: Recently I traveled to Chicago for business. I was treated to a stay at the InterContinental Chicago by my employer. It truly says something about your company when they are willing to go the extra mile to make time away from family and friends as comfortable and as relaxing as possible for you. I was greeted by a series of smiling faces that were employed at the hotel and all were eager to help. I checked in at the amazingly lavish lobby and was escorted by hotel staff who assisted me with my bags up to my room. My room was dripping with taste. The stylish room was only made more accommodating by the amenities it offered. With a mini-bar, large flat-screen television, and an entire home office setup, I barely had to leave the room. Why would I want to with the amazing views of the lake and entire city. What an amazing experience I had and I will gladly come back.

A:
positive
****