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The main website for Sprint is at http://www.sprint.com. Signing into the website allows you to pay your bill, upgrade your phone, and chat with a representative. Near the middle of the right-hand side of your screen, you should see a yellow box that says "Chat" in black. It will also have 2 white conversation bubbles under it. Click that box. If you don't see the box right away, that's okay. There are only so many Sprint employees working on the chat function at a time. If there's no one available, the chat box won't appear. If you don't see it, wait a few minutes, it should appear again. The chat function is available 24 hours a day. The chat function is available on the mobile site, too. You'll need to enter your first and last name, email address, the phone number associated with your Sprint account, and then your question or the topic you need help with. Once you've entered all that, click the yellow button near the bottom that says "Submit." Once you've entered your information, a Sprint representative will respond. It might take them a few minutes, so be patient. Once they start responding, they should be able to help you with your issues or answer your question.
Go the Sprint website. Look for the yellow chat icon on the right side of the screen. Enter your contact information and question in the chat box. Wait for a Sprint representative to respond.