Article: Dealing with conflict in the workplace is rarely easy. Hurt feelings and anger can lead to lower employee morale as well as a loss of productivity and a poor work environment. As a manager. you should find some ways yourself to solve the conflict. The goal is to build a team-centered workforce. You can use role-reversal methods to help each employee understand how the other feels. This model works best when there are only two parties involved. You can hold a meeting with annoyed workers in your office. You might say. "Jane, explain to me how you would feel if Nancy went to lunch with your clients ( ) without telling you?" Or. "Nancy, how would you respond if Jane came to me with complaints about you, but hadn't tried to talk to you about them first? " Workers often respond better to praise than criticism. By publicly drawing attention to employees who have healthy work relationships. you can increase the awareness for those who encourage any conflict. Avoid mentioning teams or departments that are being troubled by conflict. Instead. focus on the teams that work well together You might say. " _ ," or -Special thanks to the finance department for their teamwork in making sure that the quarterly reports were accurate" And help your employees see that differences can be good and don't necessarily lead to anger or disagreement This is one of the best ways to settle workplace conflicts. You can meet with employees and try to stress the value of different techniques. This lets all parties know that their own styles can be effective. You might say. " I know you disagree on how to market our services. but when you combine Jim's email marketing with Joe's personal one-on-one phone calls, you can increase sales. The two of you go well together. " Or. "I know you have different styles for interacting with clients. but Sally's take-them-out-for-coffee approach works well together with Ann's formal business meeting style Both are necessary for building relationships and getting work done. " Question: To build a team-centered workforce, employers _ . Yes or no, is the answer "should learn to be considerate"?
No

Article: Last year, the management set up new rules to encourage employees to cut down on unnecessary printing fees. However, there has been a rash of abuses of the printing policy. Therefore, in order to control the cost, the management has decided to put forward more stringent regulations that are required to be followed by everyone, including the management. Starting today, the management staff will meet to discuss and begin drafting up the new policy. We will post new rules outlining the new printing policy as soon as it becomes available. Once it is completed, please read it carefully. Anyone in violation of the new rules will be considered behaving in a disorderly manner and will be punished accordingly. Your cooperation and self-discipline is highly requested. Thank you. The Management Team 2014.8.14 NEW PRINTING POLICY Effective as of 08/18/2014 Due to the fact that our costs have far exceeded our budget, we had to get to the root of the problem. Shockingly, most of our costs came from printing. A further, detailed look made us realize that too many of our 1,000 employees were wasting paper by making unnecessary copies. This, of course, has increased our paper usage, but it has also resulted in our using more of the very expensive ink cartridges as well as the repair work that has followed. Over the past month, this has occurred at a rate that is not acceptable. Therefore, the following rules will go into effect immediately starting tomorrow for everyone in all departments. This problem is serious, so anyone caught in violation of the rules below will be punished, suspended, or even dismissed. Your full cooperation is requested. (1)All departments will be assigned an access card. It will record the date and time to keep track of the number of copies your department staff makes. Managers in each department are responsible for keeping track of who uses the card by keeping a record book. (2)For bulk copies over 100, you must get advance approval from your department head. (3)Any department believed to be... Question: What would be the worst outcome of a meeting between the manager and the general manager? Yes or no, is the answer "Dismissal from the company."?
No

Q: Article: Living and dealing with kids can be a difficult job these days, but living and dealing with parents can be even more complex. If I have learned anything in my 16 years, it is that communication is very important. With any relationship, you need to let other people know how you are feeling. If you are not able to communicate, you drift apart . When you are mad at your parents, or anyone else, not talking to them doesn't solve anything. Communication begins with the concerns of others. It means that you can't just come home from school, go up to your room and ignore everyone. To keep a good relationship, you must keep communication, even if it's just by writing a note. When dealing with parents, you always have to make them feel good about how they are doing as a parent. If you are trying to make them see something as you see it, tell them that you'll listen to what they have to say, but ask them politely to listen to you. Yelling or walking away only makes the situation worse. This is an example: one night, Sophie went to a street party with her friends. She knew she had to be home by midnight after the fireworks, but she didn't. She was late getting home. Her parents were mad at first, not giving Sophie a chance to explain why she was late. Later, they kept calm and listened to her. Communication is the key factor here. If Sophie's parents had not been willing to listen, Sophie would have been in a lot of trouble. Question: Which is the key to a happy relationship? Yes or no, is the answer "They should be equal."?
A: Yes

*Question*
Article: The bicycling craze came in when we were just about at the right age to enjoy it.At first even "safety" bicycles were too dangerous and improper for ladies to ride, and they had to have tricycles.My mother had(I believe)the first female tricycle in Cambridge;and l had a little one,and we used to go out for family rides,all together;my father in front on a bicycle. and my poor brather Charles standing miserable on the bar behind lny mother.I found it very hard work.pounding away on my hard tyres;a glorious,but not a pleasurable pastinle. Then, one day at lunch, my father said he had just seen a new kind of tyre,filled up,with air,and he thought it might be a success.And soon after that everyone had bicycles,ladies and all; and bicycling became the smart thing,and the lords and ladies had their pictures in the papers,riding along in the park,in straw hats. My mother must have fallen off her bicycle pretty often,for I remember seeing the most appalling cuts and bruises on her legs.But she never complained,and always kept these accidents to herself.However,the great Mrs. Phillips,our cook, always knew all a hout them;as indeed she knew practically everything that ever happened.She used to draw us into the servants' hall to tell us privately:"Her Ladyship had a nasty fall yesterday;she cut both her knees and sprained her wrist.But don't Iet her know I told you."So we never dared say anything.Similar little accidents used to occur when,at the age of nearly Seventy,she insisted on learning to drive a car.She never mastered the art of reversing ,and was in every way an unconventional and terrifying driver. Mrs.Phillips used then to tell us:"Her Ladyship ran into the back of a milk-cart yesterday;but it wasn't much hurt";or"A policeman stopped her Ladyship because she was on the wrong side of the road;but she said she didn't know what the white Line on the road meant,so he explained arld Let her go on."Mrs.Phillips must have had an excellent Intelligence Service at her command,for the stories were always true enough. Question: The writer admired Mrs.Phillips because _ . Yes or no, is the answer "she had an outstanding ability to gather information"?
**Answer**
No