Choose your answer: is the following review positive or negative?

Used to love taking my son here to get his haircut. But even checking in early online on my iphone app, I found myself waiting for a while at their register to be waited on. I was ignored by the 3 people who saw me. So we sat down since I thought we already did the online check in. Then 2 other customers walked in and they were greeted immediately. I had to let the lady know at the register that I have been waiting and the customer let me talk to her. So my son was up next. Just very poor service. Will not come here again. It's too bad the guy who always cut my son's hair doesn't work there anymore. He was an A++. Always fantastic!

Choose your answer from:
A). negative.
B). positive.
A).