Problem: Unfortunately, I have not tried the food at Biscuits due to the website having the incorrect hours listed. I got a recommendation from a friend and was really looking forward to trying the home cooking. I called in for a pick up order on Saturday at 2:15 and was informed that the restaurant was closed. The hours on the menu and elsewhere list that the restaurant is open until 3pm on Saturday and Sunday. Please correct this.
How would this review be described?
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A: negative

Problem: Arrived at 11:30am on a Friday with a friend and was hoping for a table on the terrasse. The greeting by the hostess was less than welcoming, who said she would check to see if they could accommodate us without a reservation. She disappeared inside for nearly five minutes and then seated us at a table outside. The place was completely empty at this point - we were the only ones there. At around 12:15, people started showing up and the terrasse did fill up quite a bit. Unfortunately the clientele this place seems to attract is the loud, boisterous, obnoxious types. They seem to be regulars, as the waiters are all super friendly with them. One waiter in particular came out of the restaurant yelling and singing to his table of "friends" - it was very rude for the rest of us, who had to stop talking & wait til he was finished. Now, the food. The stracciatella soup was awful! Vegetable broth from a Campbell's can with some egg and (potato????) - that doesn't belong in there!!! Tasteless. I had two spoonfuls. The veal Parmesan on the table d'hote was well priced ($15) but you get what you pay for. The tomato sauce was bland. Pasta was well cooked, but the veal was small and nothing special. The dessert was a Creme Caramel. Where was the caramel?? All I could taste was the orange slice they put on top of it. My friend and I are both Italian - the rest of the clientele here was French (and all seemed to love the food). I think our taste can be trusted more than theirs! Won't be back. Ever again. So disappointed!
How would this review be described?
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A: negative

Problem: I ordered from this location a few days ago and my experience was less that enjoyable. First I placed an order online for one of their veggie pizzas. Online it outlined what was on the pizza and left out quite a few toppings that ended up on the pizza when it arrived. In addition I included some special instructions for the pizza which were completely ignored. After 1.5 hours of waiting for my pizza on a Sunday night it finally arrived completely wrong. I called them and they did not even offer to have their driver come back out with the correct pizza. I ended up having to drive to their location (completely defeating the purpose of delivery) to get another pizza. In addition they would not give me the new pizza without me returning the old pizza(as if they could use it for another order....) After arriving back home again we open the pizza box and they messed up the pizza again.(probably should have checked before leaving the store) We just bit the bullet and ate it anyways because we were so sick of this whole ordeal. I probably will not be ordering from this location ever again.
How would this review be described?
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A: negative

Problem: My sis and I have been coming here for several years, before they changed ownership. They USED to be awesome. Now, the food is mediocre at best, it is way too pricey now and as of today, we will NEVER come back again. My sis had purchased a gift cert for me for my birthday back in January. When we went there for lunch today and tried to use it, the manager refused to accept it. He said they don't offer gift cert's. Well, one of his employee's obviously sold one and we had every right to use it. There is no expiration date on it, no limitations, and it clearly shows that $20 was paid. He still not only refused, but started arguing and then YELLING at my sister. I couldn't believe it. To top it off, he threatened to call the police!!! I handed him my phone and told him to go ahead, but he eventually changed his mind, stopped his yelling and accepted the gift cert. I have never seen any customer anywhere treated so horribly. I was completely blown away. And I can say that we have had our last pastrami sandwich from there.....EVER. This man does not deserve to be in business. And let's not forget about the waitress. Even tho she was much more pleasant than the manager, she was quite sneaky and we were not happy with that at all. We asked how much it would cost for extra meat on our sandwiches and she told us 50 cents, so we ordered it. We also asked for the dressing that USED to come with the sandwiches. When we get the bill, we see it's $3.00 for the extra meat....per sandwich!!! And $1.25 for the dressing....per sandwich!!! She never came to us and told us this before adding it to the bill. She just did it. And then, during the gift cert fiasco, she tried to calm the situation by saying she will take care of the gift cert and charge my sisters credit card for the remaining balance, nearly $12 (that's right, $32 for 2 sandwiches and 2 sodas!!!) She came back and had charged the FULL $32 to my sisters card, saying she wasn't able to close the ticket unless she charged the full amount. She didn't come back and tell us this BEFORE charging that amount, she just did it!!!! This place is just awful and we will NEVER EVER return, and we are making sure that ALL our friends and family, and their friends and so on, know how horrible this place is!!!!
How would this review be described?
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A:
negative