input: Write a positive yelp review (OPTIONS:
- negative
- positive).
output: Having been a customer for a few times now I will give a thumbs up to this establishment. The food servings have always been hot and ample, using what seems to be the freshest ingredients possible. It is a family run business handed down through generations starting with grandparents in Hong Kong, then to New York City, and now in Mesa as family members branched out. The parents speak little to no English, relying upon other family members to verify orders. All in all you won't be disappointed so give them a try.
input: Write a negative yelp review (OPTIONS:
- negative
- positive).
output: I stayed here over Easter weekend and it was a mess. I stayed here once before and it was great, maybe because it was a less busy weekend. We planned a big bachelor/bachelorette weekend with 13 people coming to stay at this hotel. When we arrived and checked in, our room was supposed to have two queen beds. Our reservation stated two queen beds because we had four people staying in the room and needed the extra bed. The front desk lady said that they didn't have any of these rooms available yet (even though we reserved one) and that they only had rooms with one king bed in it. We were told that even though we select two queen beds when reserving a room, it is just a "preference". This doesn't make sense at all because clearly my email states two queen beds. This wasn't a huge deal because after about 20 minutes of arguing, they half-promised a room the next day with two queen beds. Our other guests were arriving the next day so I only needed the one bed for the first night. They promised that when our real room was available the next day they would come get our bags and move the bags into the correct room. They also said that we could go to the Mandalay Bay and book there if we wanted. What kind of business is that? We pay extra money and reserve a nice expensive room and now we are told to go stay in the cheaper, older, and noisier Mandalay Bay. Oh, or we can have cot sent up to our room. Yes, because we want to pay $200 per night so two people can sleep on a cot. The next day comes and instead of spending time at the pool or doing Las Vegas things, I spend an hour again at the front desk explaining the situation to a different person. They finally tell us the room number that will be reserved for us and that it just needs to be cleaned. We end up having to move our own bags to the new room because no one notifies us when the room is ready. I have to go back to the front desk to find out if its done getting cleaned. I also explained to them that our friends booked the exact same suite with two beds and they are coming later that day. They again half-promised that they would get set up correctly in the right room. They arrived around midnight Friday and low and behold, did not get the room they reserved. They got set up in the incorrect room again because it's still overbooked at TheHotel. They took the wrong room because they really had no choice at this point and one of the guests got a cot. The next day comes and since they were the bride and groom, I argued on their behalf to the front desk agents. Again, another hour of explaining to them that we booked multiple rooms all with two queen beds for this occasion. Nothing was done to help us out or feel comfortable thinking that we would get our reservations taken care of. Eventually, after arguing and complaining about how our reservation was never handled correctly, almost all of my guests ended up having to book a room at the regular Mandalay Bay. We did this by walking over to their front desk and starting over. TheHotel front desk couldn't even help with that. Apparently it's common practice for TheHotel to overbook even though we paid a deposit and had paid over $1,000 for each room over four days. 12 guests, 6 rooms, you do the math. With such a big investment into reservations you would think the reservation would hold something. It reminded me a lot of a Seinfeld episode. "You know how to take the reservation, but you don't know how to HOLD the reservation." We were all supposed to have $75 credit for drinks but that never got subtracted to our bill. It was part of the original reservation as a special New Years Getaway package that they sold but it never actually worked. We complained again at the front desk when we checked out but they couldn't figure out math. They said the $75 credit gets magically taken away on the bill and doesn't really show up. Most of us that stayed in Vegas work in accounting as a living, and in order to show what was added or subtracted, we need numbers on a receipt. They explained to us that it just doesn't show up. What did show up was our drink charges though for ~$75 per room (the ones that actually stayed at THeHOtel). The front desk people were the worst customer service reps. I have encountered anywhere in Las Vegas. For a city that is based around your customers, you need to straighten this out. One complaint anywhere else and at least you get an apology, we never even got that. Most places will give you free drinks at the bar. My recommendation is to not stay here at all if you don't have to. If it is a holiday weekend I would especially avoid the Mandalay Bay and The Hotel. It is littered with children and it will def. be overbooked. Which means good luck trying to get the room you reserved months ahead of time. Side notes - Why do people bring children to Las Vegas? Half-promise = Customer service people claim that your room will be ready, although can not promise or guarantee it will be.
input: Write a negative yelp review (OPTIONS:
- negative
- positive).
output:
Not sure what happened to this joint but I have been getting alot of fatty meat in my pho. I eat here pretty much every week getting the same dish - Pho Tai Nam. At first it was pretty good but for the last several months the brisket and/or the eye of round has gotten fattier. This is frustrating especially since I asked them to get me the leaner meat since I do not want to consume alot of fatty meat. I don't mind if I have to pay a little more for quality but please don't say "YES" to my request and not delivering on it.