Ques: I'm taking a test and have to guess the right answer to the question after the article. Article: Sam Allred suffers from a rare and incurable kidney disease. One day, when his sister was playing a song repeatedly, Sam sang along. His sister thought it was funny so she recorded it and posted the video online. The video -- and Sam -- became a hit. Only 8 years old at the time, he couldn't have expected the response. "(The television show) The Doctors called and wanted me on their show so they paid for me to go to California," says Sam, now 13, "and we got to stay in a hotel where all the movie stars stayed." During that visit to California, Angie Allred, Sam's mother, had an idea about Sam writing a children's book. Together, she and Sam wrote Opening Hearts, which tells Sam's experience of living with a chronic illness. "I wrote the book to teach people to be kinder to people," Sam says. Moreover, Sam wanted to send pillows to sick children staying in hospitals around the country to make their stay more comfortable, an idea that came from a time when he was in the hospital. "A few kind boys came in with pillows and they gave me one and it meant a lot to me that someone cared about kids in the hospital," says Sam. Angie thought of starting a nonprofit organization to provide a way for people to contribute money to realize Sam's ideas. She named the nonprofit Kindness for Kids. Since then, Sam has taken pillows to children staying at Providence Hospital in Anchorage. Sam's father, Scott Allred, owns a small business that contracts shipping services with FedEx Ground. He asked the company for help. "FedEx Ground learned about Sam's pillow project," says Erin Truxal, manager of public relations for FedEx Ground. "We thought, 'What a perfect way for us to get involved.'" The company provided shipping services for Sam to ship about 5,000 pillows to hospitals. Sam wants to send more pillows to all of the children's hospitals in every state. His goal is simple: "Kids in the hospital as happy as they were before they got sick," he says. Question: What is FedEx Ground's attitude towards Sam's career? Options: A: Doubtful. B: Surprised. C: Approving. D: Uninterested.
Ans: C

Ques: I'm taking a test and have to guess the right answer to the question after the article. Article: High-quality customer service is attached great importance to by many, but actually keeping customers happy is easier said than done. Shoppers seldom complain to the manager or owner of a retail store , but instead will alert their friends, s, co-workers and even strangers. Store managers are often the last to hear complaints, and often find out only when their regular customers frequently go to their competitors, according to a study jointly conducted by Verde Group and Wharton School. "Storytelling hurts retailers and affects customers," said Paula Courtney, President of the Verde Group. "The store loses the customer, but the shopper must also find a replacement." On average, every unhappy customer will complain to at least four others, and will no longer visit the specific store. For every dissatisfied customer, a store will lose up to three more due to negative review. The resulting "snowball effect" can be disastrous to retailers. According to the research, shoppers who bought clothing met with the most problems. Ranked second and third were grocery and electronics customers. The most common complaints include filled parking lots, cluttered shelves, overloaded racks, out-of-stock items, long check-out lines, and rude salespeople. During peak shopping hours, some retailers solved parking problems by getting moonlighting local police to work as parking attendants. Some hired flag wavers to direct customers to empty parking spaces. This guidance completely got rid of the need for customers to circle the parking lot endlessly, and avoided the situation in which several customers eyed the same parking space at the same time. Retailers can relieve the headaches by redesigning store layouts, pre-stocking sales items, hiring speedy and experienced cashiers, and having sales representatives on hand to answer questions. Most importantly, salespeople should be good at dealing with different people and especially should be... Question: Shop owners often hire moonlighting police as parking attendants so that shoppers _ . Options: A: won't have trouble parking their cars B: can stay longer looking around in the store C: won't have any worry about security D: can find their cars easily after shopping
Ans: A

Ques: I'm taking a test and have to guess the right answer to the question after the article. Article: SeaWorld San Diego is one of the world's famous marine adventure parks with 200 acres of world-class shows, thrilling rides and unforgettable animal encounters. More than 80 million visitors have explored the mysteries of the sea here.and spent the day checking out all eleven shows including the performance of Shamu the killer whale. In between shows you can enjoy yourself on Shipwreck Rapids. When you find that the excitement has drained your energy you can take a break to watch Shamu close! Summer special SeaWorld San Diego 7-days pass Adults at Kid's Price! Unlimited admission to SeaWorld San Diego for up to 7 consecutive days from date of first use.(available through September 30, 2010) Adult (ages 13+) Gate Price $69.00 Your Price$56.50 Child (ages 3-12) Gate Price $59.00 Your Price $56.50 7-Day Pass FREE BONUS: SeaWorld San Diego The Go San Diego Card is your ticket to the best San Diego has to offer. For one price you can enter over 55 attractions - including the San Diego Zoo, The U.S.S. Midway, Legoland, Whale Watching Excursions, and much more. The Go Card is the only ticket you need, saving you up to 55% compared to buying individual admissions. Plus, enjoy VIP access to some of San Diego's top attractions.(available April 1, 2010 - March 31, 2011) Adult (ages 13+) Gate Price $284.00 Child (ages 3-12) Gate Price $210.00 Child's Ticket for Only $5.00 For nearly 50 years, SeaWorld Parks & Entertainment has been rescuing and rehabilitating animals in need. We also work to support conservation efforts around the world. It's our passion and our duty. We would like to invite you to be a part of it. Now through December 31, 2010, when U.S. residents purchase a full-price adult admission, children ages 3-12 receive a ticket to SeaWorld for only $5.00. (Limit of one $5.00 SeaWorld Cares child ticket with each adult ticket purchased - up to a maximum of 6 child tickets). If you require more child tickets, you'll need to purchase these from the 7-day child ticket listed above. 100% of the proceeds will be... Question: In almost half a century, by SeaWorld Parks & Entertainment _ . Options: A: many more animals have been bought B: many more animals have been treated and cured C: natural resources have been protected D: more Americans are called on to join in the activity
Ans:
B