What is the sentiment of the following review?
I can't review the food here because we never got seated! Knowing that Cheesecake Factory doesn't take reservations, my sister called Saturday afternoon to find out how long it would take a party of 14 to be seated that night. The hostess told her she'd take the name, asked my sister to call 20 minutes ahead to let her know we were on our way and our table would be ready shortly after we arrived, if not when we got there. Sounds perfect right? Not so much. We called them as requested and were told our table would be ready when we arrived. When we arrived about 15 minutes later, we were told they were running approximately 20 minutes behind. Not a huge deal, being Cheesecake Factory on a Saturday night. After 30 minutes, we asked again about being seated and were told that they were waiting for their large table to be vacated by a party who'd been there for 2 hours. Of course... who doesn't go to Cheesecake Factory for dinner at 4:00? Another twenty minutes goes by and again, we speak to the hostess station, who tells us the table just ordered dessert. At this point, it becomes pretty apparent we've been lied to. Finally after waiting for more than an hour and 15 minutes for a supposed reservation with two pregnant women, a diabetic and two antsy toddlers, we decided to leave. I have no problem with Cheesecake Factory not taking reservations. I think it's ridiculous, but it's publicized, so we dealt with it the best way we could. Had the hostess we'd spoken to earlier in the day not said it wouldn't be a problem, we would have made other arrangements for dinner that night.
OPTIONS: [+] negative. [+] positive.
negative