Q: negative

A: Dear Lord, I have never in my life had a worse experience than the one at The Quad. I should have checked yelp first! After our week long camping adventures, we decided to stay in Vegas to recharge our batteries before the trek home. My bestie and I normally stay at Caesars Palace but we were (for some idiotic reason) feeling like trying something new. Worst decision. The valet guys were actually really awesome, I rushed out of my car and forgot a few things and they ran all the way to my car to get them and bring stuff to me. All the while I chatted with another valet and found out he was from San Diego and went to same high school as me. I regret not getting his name he was awesome. Anyways! Upon checking in we learned that the pool and half the hotel is closed? What? We called and made reservations specifically at The Quad because they said their pool was open. So add lies to the bad rap sheet on this place. The clerk said we could use The Flamingo pool, and it was better anyways... Ok still keeping my hopes up? The lobby and hotel is half under construction. It actually looks pretty good, but it's just masking the shit underbelly of this place. The elevator was scarey and decayed like the rest of the hotel, carpets nasty and stained and kiss marks on the walls.... Did we accidentally walk into a crappy motel 8? Then our room. A tiny disgusting space where the outlets didn't work, the sliding door to the patio was jammed and a crack was stuck open, and there was a brown mystery stain on the bed? Ahhhh! And then...... THERE WAS BLOOD STAINS on our sheets!!!! Attached are pictures, this was it... I couldn't keep my cool after blood stained sheets. Seriously how does that even happen. Ugh. My friend and I ran down to the front desk and demanded to see a manager. We waited a while and he finally shows up, Mr Cody Thull. Well this guys was terrible, for being a manager he did not handle the situation correctly at all. First he had a security guard come over, for what... his protection? That made us both feel uneasy at the unneeded use of intimidation. He then cut us off short and said "just what can I do for you..." And we hadn't even told him about the sheets. We showed him the pictures and he said he will get us another room. To which I said " a clean room with no blood stains and working outlets? " he flipped his little head on me. I wasn't asking for a penthouse upgrade little man, just a clean room... but he turned all red and said " I'm trying to help you, show me some respect! I can only get you another room! " And kept telling me to stop giving him attitude... He babbled on like that for a while. I eventually stopped him and told him that he wasn't helping us at all, and for what we had to deal with he should have been more accommodating and apologetic. I read his name tag, to which he responded " ya that's Cody" and then spelled it for me... And then asked if we were happy and everything was ok now, I said "Hell no, you handled this situation very poorly." He actually laughed at me and said "oh in your expert opinion I guess?" He is a horrible representative of this hotel. It seemed almost like finding blood on sheets and horrible experiences where the normal for him and this hotel. And he can belittle customers without any consequences. This is your job to deal with unhappy customers, if you don't like it get another job Cody. They wouldn't even let us out of our reservation. I asked to speak to the hotel general manager twice now but he is always "away." This place is awful. Scary. And you could possibly catch a disease if you stayed here.

Q: positive

A: Lest some readers of this review think that I've suddenly lost my touch or perspective, I can only say in my defense that I have seen the woefully low overall Yelp rating for this establishment and read many of the low-rated reviews, but must nevertheless ignore them and honestly report on my recent trip to the Elephant Bar. I don't know whether I had an atypical dining experience, or if Elephant Bar staff took heed to recited complaints and improved their food and service, or if other reviewers just encountered a bad day there, but my overall experience was enjoyable, and all dishes I sampled were tasty. I began with very good Macau Shrimp Noodle Soup, sporting mushrooms, green onions, white onions, bok choy, and fairly large shrimp in a lightly spicy broth. It was an unusual and interesting Asian-flavored dish. For my entree, I selected Chicken Marsala, which included a nicely grilled chicken breast, pappardelle noodles, and a mild traditional Marsala Sauce, accompanied by a good cooked tomato half and sauteed spinach. It was a filling and satisfying display. For dessert, what turned out to be a very big order of Strawberry Shortcake tasted good but I could have done without the thin Strawberry Sauce. I also tried a friend's Creme Brulee, and it was very good. Service was friendly and on the whole very efficient. Food and drink orders were correctly fulfilled. But entrees arrived a little early after appetizers and soup. And, on the initial bill the server had forgotten to credit Senior Explorer card discounts. This oversight was quickly corrected. Judging by this one personal encounter with the Elephant Bar situated in Henderson, and several previous good dining outcomes I have experienced at Elephant Bar restaurants throughout Southern California, I expect to return here fairly soon for other fare, like the tantalizing Chicken Lettuce Wraps with glistening moist bits of chicken, diced water chestnuts, unblemished green shells of lettuce, and peanut sauce that one of my tablemates simply was not willing to share. Boo! Hiss!

Q: negative

A: Nice people, excruciatingly long wait. It should never take 10 minutes to get an under toasted English muffin. Won't be running back any time soon.

Q: positive

A:
We love this place. I had family visiting from out of town and this is always on their list of places to eat at. The bread is amazing and I've never had a bad filet there. The service is usually fast and friendly though last night it was a little off. If you want a great steak at reasonable prices, this is the place.