Problem: Fantastic museum - clean, classy, airy but horrible service. My husband refused to put his sticker on him and didn't give it to me either. Soon we parted ways. Eventually I was stopped by their security and told that I couldn't wonder around. Then she told me I "need to look for my husband." Hello? Should I go back in wondering around again? Everybody who works in the museum carry a walkie-talkie - makes me wonder if they are used for work at all. Heaven forbid if I had children and one of them got lost. On top of that, she gave me an attitude. So yes, great museum, lousy service.
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A: negative

Problem: I purchased airline tickets through OneTravel which is DBA Wk Travel Inc. Due to an emergency medical situation, I had to cancel my flight. I kept calling the number listed on my confirmation tickets (5 times in one day at all different hours of the day) and was put on hold for at least 25 minutes each and every time I called. I finally had to just hang up each time. I can't imagine how long I would have actually had to wait before I got to talk to a real person. This is customer service AT ITS WORST and I would never do business with them again. I finally just called the airlines directly and they took care of it right away. Poor customer service certainly doesn't bring back business. I don't know how they are even still open. I'm sure I'm not the only person that has gone through the same thing with this company. This was just one of the problems I had with this company. They also had to change my flights due to some airlines changes, which is understandable. However, they changed them to give me a 10 minute layover instead of a 90 minute layover. If my original flight was even 5 minutes late in taking off, I would have missed my international connection. I did reach them that time and had them change it to something else to assure I wouldn't miss my connection. It was like pulling teeth trying to get that taken care of. I highly recommend NOT doing business with this company. You will be very disappointed!!
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A: negative

Problem: Admittedly, the food and service are very good. I highly recommend ordering the queso dip when you are seated. That being said, I was greatly disappointed upon seeing the bill. TWELVE FLIPPING DOLLARS for a VIRGIN Pina Colada and another $3.50 for a Shirley Temple for our two young sons!!! Most places include a soda with entrees off the children's menu and they charge three - and - a - half bucks for a Sprite and a couple of cherries?? The waiter couldn't seem to understand my confusion when he explained that Casa Don Juan charges the full price for non-alcoholic drinks. How 'bout offering up that little nugget of info to a customer upon ordering, huh?!? The drink menu on the table conveniently doesn't list prices and the "jumbo Margarita" I ordered seemed to be a virgin drink as well. Needless to say, I felt taken advantage of tonight and, consequently, will no longer offer them my business. Adios, Senor Juan!
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A: negative

Problem: I was as excited as anyone else about the opening of a Fillmore in Charlotte. Part of the new music complex centered around the NC Music Factory, The Fillmore name is associated with the standard in excellent, live music experiences. I went to see Gov't Mule at one of the first shows at the new venue and I was more than a little disappointed. First of all, I have to say that the band was awesome as usual! Thanks to Warren Haynes and Co. for the great show! The venue, however, not so much. There appears to be little to no organization as far as entering is concerned and everyone seemed to be in line for alcohol wristbands before even getting in front of the building. There are seperate lines for those who don't want to drink, so if booze isn't your thing, find the other line or you will be waiting and waiting for nothing. Once you enter the door, the stage is directly in front of you with a bar to the left and a bar to the right. The bathrooms are VERY inconveniently placed on the complete opposite side, requiring you to make your way through the entire crowd just to fight your way down a narrow hallway to get to the bathroom. The bars at this venue are the WORST I have ever, ever experienced. They clearly were not prepared for a sold-out show in any way. They were at times stocked with only one bewildered bartender for an entire crowd of people waiting for drinks. When I finally did receive my outrageously priced, $9 Bud Light tallboy, it was luke warm at best. I didn't even drink 1/2 of it and that just rubbed salt in my already growing wound that festered while I was waiting 30 + minutes in line. The walls are covered with generic, reproduced concert art and the place just feels corporate and sterile. I guess I was expecting a lot more soul and a lot less BS. I won't be back unless there is someone playing that I can't live without seeing.
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A:
negative