How might one describe the sentiment of this review?
I will never go back to Pep Boys ever again!!!Their customer service is to say the least......VERY BAD. Just had a very frustrating experience with them. I was lured in by a reasonable quote for a Tune Up to be done on my car. This turned into 3x the amount that I had been originally quoted after all the add-ons. Damage done I was ready to move on and make the payment. This is when things got really frustrating for me. Their credit card service provider is through GE Capital. I do not yet have my card from them and was advised by GE that there would be no issues with me using my account even though I did not have the physical card on hand. It turned into a debacle. The male Service Representative who assisted me throughout did not know the number to contact for Merchant Services...neither did anyone else. He was not willing to go the extra mile, and research the information. When he asked his Manager for assistance, his manager said, "I don't know." and walked off. I, as a customer got the Merchant Phone Number for them. How pathetic is that!!!!To top it off he got rather defensive and turned into a smart aleck when I asked him if they had an alternative plan for customers who have an I.D. but without their Pep Boys Card. This is after I got the Merchant Services number for him. He came back with a quip, "I need to ask for another method of tendon." With a straight face. I think he meant TENDER as tendon in the dictionary is defined as a tissue. His manner now was that of a D***. I was an imposition. He had no intentions of calling the Merchant Services number and wanted his tendon. He made no attempt to pick up the phone and dial the number I had provided for him. I offered him my alternative card and he continued to screw around with me a little bit more to let me know who was in control of the situation. Once I advised him that I would no longer be having my car done here ever again, he finally decided to call Merchant Services. He played more games with me, got on the phone, accused me of interrupting him, hung up about 3 times before he completed my transaction. Offered me an apology and it was so INSINCERE. As I made my way out the door, I thought I even overheard him say to another colleague, "There goes another Psycho." Yes, I wish there was a ZERO star option. When I asked the Manager why his staff had no knowledge of the Merchant Services number, his reply was, "My staff doesn't know everything." My final impression is that customer service is not a priority. They only care about getting their TENDON.....NOW. These guys truly SUCK!!!!BUYER BEWARE....DO NOT GET YOUR CAR DONE HERE!!!!...Possible answers:
a). negative.
b). positive. I think the answer is
a).