input: Write a negative yelp review.
output: Contacted Roberto 5 days ago and was given his cell phone number to send over photos and get a quote for a couch of mine that needed new cushions. Seemed very nice on the phone. Sent photos over right away with ideas on what I wanted done. Received no response so 2 days later I texted again asking if he had received the photos. He responded right away and asked what I would like done (even though I had already detailed that in first text) and that he had received the photos. Resent the details. Then again, received no answer. Sent final text on 5th day nicely asking if if he could at least give me an answer on when he could get around to a quote. Nothing as of yet--very frustrated. Was hoping based on reviews and family business (I own one too so like to keep local when can) to work with these guys but doesn't seem like that is going to happen. If you tell me to send over photos and text is okay for quotes then I would expect a reasonable time frame of response.
input: Write a negative yelp review.
output: I tried to book online, but there was some sort of system crash when I booked, and I had to open up a chat to figure out what happened. It was pulling teeth to get them to resend me my confirmation. The chat agent wasn't very friendly. When we went to pick up the car, we upgraded to a slightly larger size, and we were told we were getting a discount, but the guy who rented us the car used some shady phrasing to upsell us on Insurance instead of the free option I'd selected online. We were at the Fox Rent a Car location for about an hour and a half, so this, mingled with the shady phrasing for the extra charge would be enough to warrant the bad review. But I also had an experience of my card information being stolen, and this is really the only time it could have happened. Another reviewer indicated their information being stolen. I think this place has some jaded employees. The employee who was helping me ran off to find our receipt, but he took my card with him to four different machines that all had photo copiers as well as printers. I had a bad feeling about it, though no proof - so I just kept an eye on my charges, and low and behold fraudulent charges started over the weekend to a Ramada Inn. I'll have need for frequent rentals in the future, and would have been able to put up with the long wait times. But the sneaky upsells and the suspicious stolen credit card are too much. I don't expect anything to come of this review, but if Fox reaches out to me with a resolution I will update.
input: Write a positive yelp review.
output:
The staff and food are amazing! The food always comes out hot and fast. So far we have had the costa and southwest burrito, French toast, Toluca brizza and biscuits and gravy. The portions are perfectly sized and such fresh flavors! I find the Italian roast coffee to be more savory and delicious than major coffee shops. Try Scramble!