Sentiment analysis: Horrible experience two weeks ago on a Saturday!! I went in before 9 pm and the entrance by the produce had no carts available. I told a lady by the self checkouts, older with short brown hair who looked like a manager, that there weren't any carts around and when I walked to the other entrance they locked the doors to only keep one side open. She told me I would have to go out to the parking lot and find my own cart. I had to walk to the other side of the parking lot to get my cart and saw many other customers having to do the same thing. They were clearly open for business and I didn't see one employee my entire shopping visit. The self checkouts were all that was open and there was a long line. There was an employee who was in charge that had a "I'm in training" ribbon on his name tag. He was frantically running around to each self checkout to help people and check ID's for alcohol. After I checked out and walked away I noticed that my receipt didn't print. I asked him to help me and he told me to wait. The line continued to get longer and other customers were getting angry. After standing in the middle of the checkouts for 10 minutes I asked for a manager. None in sight. The phone at customer service was ringing off the hook and another female employee was yelling over to the man at checkout saying "I don't know how to answer the phones and I don't want to get in trouble." I walked over to her and asked for the manager and she said that she couldn't find him and he wasn't answering their pages. When he finally showed up and I asked him to reprint my receipt he said that wasn't possible. Now I was severely angry. He said if he took my information down MAYBE someone would call me in the morning but it was unlikely. Fry's clearly has VERY poor management on staff who #1. Have poor scheduling (why would anyone schedule the new person to be alone on a Saturday night?) #2. They are understaffed #3. The customer service from the manager named John was non existent. If the general manager isn't aware how terrible their store is being run into the ground they have a rude awakening. I would be shocked if I am the only customer who shared their absolutely horrifying experience from that night. Not only did I do personal shopping at this Fry's, I also shopped here for my business. I will now be taking my business elsewhere for both my own and my businesses sake. If I wanted crappy service I would have gone down the street to wal mart!
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negative

Sentiment analysis: I am from Florida and I am staying downtown for work. I didn't have time to get a cut before I left home. This morning, I walked in, met Vieve and she is wonderful. she talked to me about my options and offered some suggestions. Then, she cut it exactly as we had discussed....right after she gave me the scalp massage of my life. All the people I spoke with at the salon were very polite and welcoming. When I find out I'm coming back to Phoenix, I will definitely plan my haircuts so that I can see Vieve again. Hmmmmm...I wonder what she thinks of Florida...
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positive

Sentiment analysis: Exterior wash: car came out of the washer with soap still on it. Then sat there a while waiting for the wiper people to do their work. One of them did a good job, the other one didn't. Only the good one wiped the inside of the doors. And there was still dirt on the back that I had to go back and clean.
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negative