question: Irate Customers . Do you spit in their eye or swallow your pride ? Do you listen to the problem patiently , not interrupting , and then offer a solution ? or Do you butt in , argue the toss , and stand your ground ?
Q: Why is the writer struggling between these choices ?

answer: They want customers to treat them like they 're human .

question: We chatted nicely about the state of .... um .... affairs and remembered that this lunch , simple as it is at Burger King , is one of the high points of the year for both of us . Once back at the hotel , I wandered around some more . During the convention , I guess , I do n't have much to do and I 'd never noticed that before . This time it was obvious .
Q: How often do we seem go to the convention and have a chat over lunch ?

answer: We seem to do it every year .

question: We hung out there for a few hours , until I found out that they happened to be out of water at the snack booth . I ca n't stand most fruit juices or sodas , so we ended up going home and having lunch . Later on , Per and I took Dean to go see Kung Fu Panda . Dean was really blown away by how much he enjoyed the film .
Q: Why was it surprising that Dean like Kung Fu Panda ?

answer:
Many people think it was a film for kids but many adults liked it as well .