Problem: I was surprised at the quality of the Hard Rock. The halls to the restaurants and stores give off an old, need-a-makeover vibe. Where is their money going? The casino and area immediately surrounding the casino look nice and kept up, and the "beautiful people" add to the dressed-up appearance. But elsewhere I felt the place looked run-down. We went to the pool for the recent reggae event. My friend told me that when celebs perform at the pool and you see the area on TV, it looks very nice. In person, I was underwhelmed. The pool itself looked fine, but the water isn't heated so the swimmers were freeeeezing, which was pretty amusing. The extra-sized "chaises" looked cheap and worn, though they were comfortable enough to relax on for the couple of hours we were there. The cabanas were pretty simple with very cheap-looking seating. They are wired and contained a flatscreen TV on some wooden furniture. Some people turned on their TV and had it playing loudly during part of the concert, and they weren't even in the cabana. RUDE. Outside the cabanas were overhead misters- at least in front of some of them. I would not have spent the extra money for a cabana- they were absolutely nothing special. Sprucing up the seating areas and updating the colors and fabrics would do a lot for this area because design-wise, it's not a horrible space. The view is better after dark, when floodlights of changing colors highlight the hotel, and a roving spotlight livens up the place. After dark you can't see the worn out, uninspired furnishings. The people there for the concert leaned towards young, so there was some roughhousing and, shall we say, "poor etiquette" amongst some of the crowd, but nothing ever got out of hand or particularly unpleasant, outside the strange TV incident. The sound system was great and the stage was easily viewable past the standing crowed, even from the cabana area across the pool. Security could stand to learn how to treat customers. Some of them looked sloppy, and did not come across as professional. We were allowed to enter the pool area after showing our tickets, but then another security guard rudely (with a condescending smile) told us that if we didn't have wristbands, we needed to "go right back out those doors". We didn't need wristbands. I don't mind mistakes, but don't be a jerk. I wasn't impressed enough to want to come back to the Hard Rock.
How would this review be described?
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A: negative

Problem: If you are looking to get off the strip and chill at a trendy spot this is a must try. The bar/lounge area gives you a lot of versatility for people watching and mingling. The happy hour offers 1/2 off on all appetizers. Score!
How would this review be described?
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A: positive

Problem: When driving into the Excalibur, you might imagine you're going to be entering a Disney-style environment. After all, the castle motif looks like the entrance to Fantasyland. Once inside, you go from Disney to dismal. This hotel has been around for a while and is showing its age. Upon checking in, I was informed we would be charged a $9.95 "resort fee" that included a free newspaper, use of the fitness center, a reduced rate facial and massage as well as free internet usage. To get the newspaper you had to walk down to their mini-store to retrieve it and show the coupon. We all have internet use on our phones or Ipad so never needed their connection. A facial--hardly! The bottom line, we didn't use any of these and were still charged for them. The elevator entrance reeked of a less than sanitary odor. Upon entering the room, we noticed the hall light didn't work, there was no soap, and we had trouble getting the lamps to work. The furniture appeared to be left-overs from the Clinton years, the beds were too soft, and the room cramped. Also, no coffeemaker or microwave. The cleaning people did the minimal. One day they didn't even come to touch up the room. At 12 am, we had to call housekeeping just to get some clean towels and additional soaps and shampoo. Took my daughter down to the arcade. Hardly high-tech fun. She blew $20.00 on a couple of games, turned in her tickets for some 99 Cent Store-type prizes and pledged never to come back again. Based upon our experience, Excalibur is hardly of high caliber.
How would this review be described?
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A: negative

Problem: A pal of mine once said "Cheap buy, cheap get" and that's exactly what you get when you go into Visionworks. My boyfriend has had to take the glasses he purchased there to be repaired SIX times. Each time he goes in there, the attitudes of their staff has been absolutely attrocious. We went in there for two purposes, for my boyfriend's glasses to be repaired *yet again*, and for me to purchase not one but two pairs of glasses. You know what I got? The same exact crap service my boyfriend has received there from the get-go. When we walked in the store (early afternoon on a school day), we were NOT greeted, we had to flag someone down just to have them snottily ask us,"Did you sign in," as if it precluded them from showing a single ounce of good customer service skills if we hadn't. When we said we hadn't, we got another snide,"Well you need to sign in." After showing more than patience by waiting over an hour, only to be ignored, never even checked on once and having other people be helped that arrived and signed in after us, we walked out in disgust. Don't even bother setting one toe in the door at that place. I hate seeing good people get treated like garbage. My sunny and very cheerful disposition along with my legendary patience got put to the test. By the time we walked out of there I was talking about grabbing two-by-fours with kung-fu grips and having 'Come-to-Jesus' talks with CEOs.
How would this review be described?
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A:
negative