How might one describe the sentiment of this review?
I called and made an appointment for a shampoo and blow dry. I was told it would cost $10. I told them it may need touched up a bit with a curling iron on flat iron, they said then it would be $12. I thought this meant a total of $12...boy was I wrong!! When the girl at the counter said $22, I said you're kidding, right? They told me $10 for shampoo and blowdry, $12 if they used a hot iron. She said that's right, $10 and then $12 more for using the flat iron. The flat iron was used about 3 times on one side of my hair!! This was an unpleasant surprise, I just wished she would have told me when I made the appointment that it would be $22 if a hot iron was used. I feel like I was misled. I must say the beautiful girl, Adrianna, that did my hair was pleasant, professional, and did such a good job blowdrying my hair, that it really didn't need the iron. I still tipped her $10, and will return for the shampoo and blowdry again, and request her. She works Mon-Thurs evenings....Select from: A). negative; B). positive; I think the answer is
B).