Sentiment analysis: Good service, great food and I will always return for the best Vietnamese coffee ever!
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positive

Sentiment analysis: My buddy Scott came to visit, and we booked a tee time at Wigwam. I actually called in, and booked a tee time on the Gold course. They have three courses here, including the Gold course, the Patriot course, and the Heritage. The Patriot was closed, and the Gold fit my yardages. I read some reviews that the Heritage was the easiest course, and while I like a confidence boost, I wasn't looking for a walk in the park. When we got to the golf course, the outside service told me to pick any cart. EVERY golf course I have played, the outside service persons take the clubs, add them to the cart, etc. He told me to put them on any cart myself. Fine. I go in, and am told we are playing the Heritage. Strike two. Then I get ready to warm up, and realize the cooler on the golf cart was empty. I asked the kid outside, and he said, "You can grab water in the bar." It was 115 degrees outside, and not only was water not provided, we were expected to pay for it in the bar. Our tee time was $20. The water... $19. I have not played a single round of golf in Arizona where water was not provided. After we hit some balls, we made a few putts, but the practice green was in horrible condition. We joked that the course better not look like this. We headed to the first tee, and stopped in to see the starter. Some young girl was inside talking on her cell phone. She set her phone down, and told us to go ahead and play. No big deal... the course was empty. We didn't need a starter. We teed off and started playing. The first green was the same, if not worse than the practice green near the driving range. They were slow, bumpy, and in just unplayable shape. They didn't get any better. No two greens were the same speed, and I got really upset on hole 17. I hit a great shot into the green, looking at a birdie putt. There was a HUGE chunk of the green missing. Not as if the group in front of us did that, but it was there, had been, and the hole was cut right next to it. That is when I decided to say something. Oh, let's go back to the front. A beverage cart came by on hole 3. Then again on hole 6. She didn't have water, she had ice. There were water fountains on the course, but not on every hole. When she came by on hole 6, she told us she was leaving for the day. Leaving for the day? We haven't even played 6 holes yet. Why in the world was she leaving with players on the golf course? I am sure this sounds like I am complaining, but I was VERY upset with the overall experience. I posted something on Twitter, and they never replied. I filled out a comment card, and they never called. I posted something on Facebook, and have started an email chain with them. They are apologizing, but making excuses about the water, course conditions, etc. They also asked for me to come back for another round on the Gold course. They have since closed the Heritage. Good thing... because people couldn't play that and be happy with the conditions. It was only $20, but I still want my money back. Don't get me wrong, this property is gorgeous. I am sure it is a great resort and the spa looked awesome. But the little things that just continued to add up were unacceptable, and while a free round of golf is a nice gesture, it won't fix issues for guys that don't speak up. I will go play the Gold, and I hope to have a better experience. I also hope they start providing water... in the desert... in the summer.
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negative

Sentiment analysis: Its one thing to have a great meal, its another to have it consistently every time... The guacamole is a must and my favorite is the smoked chicken enchilada...heaven.
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positive