Sentiment analysis: I was in the Phoenix Airport last week while connecting from DC to ABQ. As I was asking for directions to the terminal for my connection, I was told that I would have to go outside and get on a shuttle bus. Seriously???? You're telling me I have to go outside and go through security AGAIN? Yes, that's exactly what they were telling me. Needless to say, I was not a happy camper to learn that if you connect to a different terminal you have to go BACK through security.....not fun! It just seems like in this day and age there has to be a better way to get travelers from one terminal to another without causing such a hassle.

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negative

Sentiment analysis: Following my YELP comments I was contacted by AAA. They aggressively analyzed my concerns and told me their courses of action that would be applied to solving the problems. For this I appreciate their efforts and believe that the proactive attitude they have presented means that the organization will improve.

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positive

Sentiment analysis: The hamburgers are delicious the service was great the malts are the best

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positive