Q: negative

A: I frequent El Burrito because I love the food they serve, however, after time after time of HORRIBLE service I refuse to go back. Every single time I've been to This restaurant it takes a minimum of 15-20 minutes for anyone to take our order, and usually there's only 1 other table occupied in the restaurant. I once waited 45 minutes to receive my check while a waitress sat down at a table and decided to watch American idol auditions. The last straw? I went last week, left a tip on my card. And I just looked on my bank account, they added an extra 2 cents on to my tip. I specifically left a total of $30.00 and it was very legible , no room for question. And they had the nerve to add extra money? Absolutely ridiculous. This place should be shut down. I once heard the owner yelling at the cooks in the back saying he wasn't going to pay them that day. This place is a joke.

Q: negative

A: Not great.... In fact, I can't understand the glowing reviews of this location. Perhaps, as the owners so charmingly posted in a previous review, I just "don't get it". I thought that the rather "charming" experience I had at Layers was simply the result of the owner or employee having a bad day but now I can see it is just part of the culture of this company. I came to this location with my child, who is rather rambunctious I can attest...but who was treated a bit more like he had some kind of airborne disease. A look at their website will show you the kind of attitude that they seem to have towards the family oriented customer. What's the charm in a place that treats its customers poorly? I cannot believe that you suggested that a customer bring back their child's cake so that you could tell them what was wrong with it...or more accurately I imagine that you would tell them what was wrong with "them". Not friendly, not spectacular food and horrible customer service skills.

Q: negative

A: This place is the worst. I haven't had the best experiences here in the past but I decided to give it another try. The service has gotten worse. They told me 45 minutes for a car wash and shampoo of the seats and almost two hours later they still weren't finished. To make matters worse they took belongings out of my car and forgot to put it back in. I asked for a full refund and they said they only can only give free car washes. What kind of customer service is that? I will not be going there ever again.

Q: negative

A:
Was on the hunt for tamales and wanted to give Carolina's a try. It was a Saturday afternoon and the place was packed! There were people waiting for tables. I ordered a red beef tamale and a green corn tamale. My friend got the combo with a red beef and their "special" green chicken tamale, which the cashier said was "really good." We waited a long time to get our food. When it finally did come out, I was shocked to see how small they were! Holy cow. Not only that, but they were mostly masa... hardly any meat inside. What a disappointment! I'll go back for mini chimis, but tamales? Never again!