Q: negative

A: I purchased a Groupon to get a cut and color here and it is the WORST salon I have ever been to. The place is drab and filthy. The stylist got water all over my face and ears when shampooing, left me under a dryer for an eternity, and then put a hair-filled cape on me when she finally got to cutting my hair. Will never go back.

Q: negative

A: This company does not even deserve 1 star, customer service ? Yeah right , I left my keys in a car yesterday and still tying to get them back. So I called them yesterday and First thing the dispatcher says is "ohh well it is not our responsibility" then the dispatcher said he talked to the driver and the driver will not bring me my keys he is to busy (meanwhile that same driver just told me it was slow very slow) So I was told the driver would not bring me my keys but instead would drop them off at the main office in mesa at the end of his shift... That was yesterday Morning , Well today I just called again the 200-2000 number and was told they do not have my keys and it will take up to 72 hours for them to find out if the keys were left at the office ... Are they joking me ?? that's 72 hours = 3 days with out the keys to my jeep, my apartment, the mailbox, and the gate to get into my apartment complex ... and if I go to the office at my apartment complex to get keys from them they will charge me 65.00 a key ... and this is how Discount Cab treats there customers ?? Their Paying customers I even tipped the guy 5.00 on a 5.00 fair? I drove a cab in N.Y for 10 years , and if a customer left something in my car the dispatcher would say to me" bring it back NOW!! they are the customers who pay our bills by using us" those would be his exact words and if i disagreed my dispatcher would not give me another call until I did bring them to the customer.... That's how you protect your customers by caring for their best interest .... LOL this company would not even give me the phone number over to the mesa main office ..the dispatcher said there is no phone number over there... Saddd ...really so sad ...when companies take no responsibilty for their drivers ..and dont care about their customers .....

Q: negative

A: 1. The pillows are that bad. I swear they were created or bought by chiropractors trying to make money from all the sore necks that they'll have to treat. I have a tempurpedic bed and a tempurpedic pillow at home, but I don't mind using down pillows or whatever else. I've been to my fair share of hotels and never had a complaint about a pillow until now. That's how bad these pillows are. I ended up using the couch cushion with a towel over it. I'm a complete germaphobe and hate touching hotel things, but I had to resort to the couch cushion. Hopefully, no one had sex on it. It is Tuesday, my stay ended Sunday. My neck is still sore. Anyways, on to the customer service aspect. MLife and Delano need to get their sh*t together. I booked using MLife and received a small discount. I think I save $100? The total for 2 nights was $480. Anyways, they refused to let me add anyone else to the room because of this discount. My friend flew in 2 hours earlier and had to chill with her luggage. When she asked the front desk why I couldnt add her name, they told her they could. I was boarding when she told me the news, so she still ended up waiting but seriously, get it together. We called to request late check out and they said that we could only request it the same day. This is not a policy I've noticed at any other hotel I've been to, but fine. I go down at 12:15AM coming back from a show. The check in/out clerk tells me that I have to request it in the morning. So not same day, it has to be in the morning. Seriously, Delano, I don't pay extra to stay at a nicer hotel to deal with such crappy service. I wanted to sleep in, because I've been getting such lousy sleep from their lousy pillows. The front desk guy told me that he'll send up pillows. They never came. The day of check out. I finally fall asleep using the couch pillows and the door bell rings at 9AM. It's housekeeping. They want to clean the room, that I'll be checking out of in a few hours... This was the last straw for me. I couldn't go back to sleep and I'm dead tired. I'll never stay at Delano ever again. Dirty Motel 8 for the same price? Sure. Delano? HECK NO. If I ever go to Miami, I will stay away from Delano. I don't know what your plan on coming to Vegas was, but if it was to expand your brand recognition, it may have worked, but my perception of Delano is negative. Seeing other yelpers' review, I'm sure it's all mostly negative as well. P.S. Wifi is free but its pretty crappy.

Q: negative

A:
We ordered delivery last night. It was edible, but I've had better. If there is a next time I will not order spinach in my calzone. It was like they balled up frozen spinach , squeezed the water out and threw it in. No seasoning, it was barely warm. It tasted gross. Once I removed the spinach ball from the calzone, it was decent. We also ordered a buffalo chicken pizza along with buffalo chicken fingers. That pizza was a disappointment because it was only a cheese pizza with cut up buffalo chicken fingers on it. Where's the blue cheese crumbles? The side of hot sauce? It was just so-so. The crust was good. And why is there no web site with a menu? Sorry, but it's aight....