After reading all the reviews The Roosevelt was everything I had expected- beautiful hotel from the exterior and also the main lobby area were very grand and luxurious looking. The staff in the main lobby bar were very friendly and couldn't do enough for you. The rooms were lovely and had everything we needed. Hot water was never ending regardless of the time of day. The only thing I was surprised about was the attitude of the front desk staff. Not that they were rude but upon checking in, asking any questions and checking out I don't think one of them cracked a single smile and it was almost like you were inconveniencing them by just speaking to them. It's a shame as they are supposed to be the face of the hotel and they let the hotel down in this way. The location was fantastic though, 10 min walk away from Time Square, Broadway, Empire State, Central Park and countless pubs and restaurants on your doorstep.
Is this review positive or negative?
positive