Q: M: Yes, my son and daughter bought this pen here for my wife's birthday, but it doesn't work, so I'd like to exchange it. W: Let me see. Was it dropped or anything? M: No, but you can see that the point is bent a little bit. W: Yes, it is, isn't it? We'd be happy to exchange it for you. But I'm afraid we don't have another purple one. We only have this pen in black and yellow now. M: My wife doesn't care for either of those colors. W: We have one with a red leather cover. That's three dollars more. M: The children worked hard to save up the eleven dollars for this one. They would probably be upset if I paid for part of their present. W: If you want, we can order another pen just like this one. M: That sounds like a good idea. Would you please go ahead and do that? W: We'd be very happy to. It will take a week or ten days. We'll call you when it comes in. M: Thank you very much. What was said before this conversation?
A: W: Can I help you?

Q: Tenant: Well Mr. Nelson. That's what I would like to talk to you about. (What?) Well, I want to talk to you about that noise! (Oh) You see. Would you mind talking to the tenant in 4B and ask him to keep his music down, especially after 10:00 o'clock at night? Apartment Manager: Ohhh. Who me? Tenant: Why yes. The music is blaring almost every night, and it should be your job as manager to take care of these things. Apartment Manager: Hey, I just collect the rent. Besides, the man living there is the owner's son, and he's a walking refrigerator. (Well ...) Hey, I'll see what I can do. Anything else? Tenant: Well, yes. Could you talk to the owners of the property next door about the pungent odor drifting this way. Apartment Manager: Well, the area is zoned for agricultural and livestock use, so there's nothing much I can do about that. Tenant: Well, what about the .... That, that noise. Apartment Manager: What noise? I don't hear anything. Tenant: There, there it is again. Apartment Manager: What noise? Tenant: That noise. Apartment Manager: Oh, that noise. I guess the military has resumed its exercises on the artillery range. Tenant: You have to be kidding. Can't anything be done about it? Apartment Manager: Why certainly. I've protested this activity, and these weekly (Weekly!) activities should cease ... within the next three to five years. Tenant: Hey, you never told me about these problems before I signed the rental agreement. What was said before this conversation?
A: Apartment Manager: Well, hi Mr. Brown. How's your apartment working out for you?

Q: M: Er... No, thanks. I'm not really interested in volleyball. What was said before this conversation?
A: W: I've got two tickets for a volleyball match this evening. Why don't you come?

Q: M: I have a class in a few minutes. Why don't you come to see me during office hours tomorrow? What was said before this conversation?
A:
W: Excuse me, Mr. Wang, but I was hoping to talk to you about my composition.