Problem: What would be an example of an negative review?

Answer: Not impressed with the restaurant as it serves less than average food for a high price. Parking was difficult at 5:30PM since all the other business in the strip mall around the restaurant were open. The blinds on the windows were letting a lot of sun pass through and if you are seated on the table facing west you will be uncomfortable. Now, there are some good aspects to the business such as a great wine list. Very good selection of Pinot Noirs. You can actually buy your wine in the wine shop next door and drink it with your steak. The steaks sizes are ok but flavorless. The kitchen also has a real problem with the temperature of their broiler, since steaks are sometimes undercooked or completely turned into shoe soles. Service is not good as waiters are not caring nor knowledgeable culinarily speaking. Management / ownership seems to be completely out of touch (very snobby and non accommodating) and lacks the sophistication that the Restaurant decor and marketing campaign try to convey. I can see some potential, however, management / ownership needs to change to really make of this restaurant a good operation. A good wine selection is not enough for me to recommend this establishment. I feel that a much better value but with a very limited wine list can be achieved at Fuego Steak House at Fiesta Henderson just a couple of miles away.

Problem: What would be an example of an positive review?

Answer: I am so impressed! I thought everything out here was just strip malls and chains. It made finding the place a little difficult. I didn't expect one large free standing building surrounded by desert, trees, and picnic tables. I walked in and was even more impressed. This place had options. The coffee shop is simply under the same roof as an olive mill. In one corner there are outstanding breakfast and sandwich options, gelato and pizza in another, and locally pressed olive oil sold in the center. The coffee, was great and the ambiance superb.

Problem: What would be an example of an negative review?

Answer:
I came here on Sunday with my boyfriend and 5 other friends. Things got off to a bad start when our waitress spilled coke down the front of my off-white dress and all over my leather purse. I was soaked. Even my underwear was soaked. Everyone at the table was shocked but I made sure to be nice and forgiving and for every apology that she gave I tried to make her feel okay about things. I got up and helped her sop up the mess (no other employees came to her rescue) and wipe up the floor (literally on my knees scooping ice and coke up with her) and she gave me a few dish rags to try to dry myself off. At the end of the meal she brought or checks, and she said our two sodas had been taken off the bill. We were all surprised more hadn't been done to make it right. Note: Our friends had all ordered pizzas/appetizers so between the 7 of us, it would be a good sized bill. My boyfriend and I had ordered the two drinks and a large pizza. So with the sodas removed the bill came to $26. My boyfriend asked her if there was any chance half of the price of our pizza could be taken off the menu. It was uncomfortable but she said yes. When her manager, David, returned to the table he was totally abrasive. Without asking how our meal was or even coming near me to check on my dress or purse, David very hurriedly said to my boyfriend, "Hello sir, yeah, she told me about the drinks spilling and so we took them off of your bill for the inconvenience. We'll take 5 bucks off but that's all I can do." My boyfriend, affected by David's abrasiveness said "We were only asking if maybe half the pizza could be covered. I think that's bull****." And David said "Of course you do. Sorry folks." And walked away! Our experience felt entirely unprofessional. I was disappointed that David hadn't even come to the table to check on us immediately after the accident or during our meal. And by the way, the pizza wasn't good. Terrible experience. My boyfriend was so fired up that he went home and emailed corporate. I did feel bad for our waitress, who was very apologetic and seemed just as disappointed in David's managing skills as we were.