Choose your answer: is the following review positive or negative?

I have been going to Coco's for over 15 years now and I am so upset by the way I was treated on 5/6/12 that I felt compelled to write this letter. My mom and I walked in a little after 1 pm for lunch and was told that there would be a 10-15 minute wait. So we said ok and sat and waited. Well 30 minutes went by and they still did not seat us. Another couple that was there asked us how long we were there for and we told them 30 minutes. They were mad and asked one of the servers if they could bring me a breadstick or something since I am over 9 months pregnant. The lady kept telling the staff that I needed to eat something to feed my baby. I was very greatful for her help. Well then one server came over to us and said that he would sit us but we wouldn\'t get our food for at least an hour! I understand that things happen, but we were told 10-15 minutes not an hour and a half and we were not offered anything to make up for their mistake. If we would have been told tha t it was going to take that long then we wouldn\'t have waited because I was starving and my baby was starving too. I told them that they can\'t treat customers that way and the server said \"oh well.\" Needless to say my mom and I left as I was in tears. I will NOT return to this place ever again!

Available options:
(1). negative;
(2). positive;
(1).