Et tu, Aria? Seems like this hotel has joined the long list of other resorts that have thrown away customer service, simple common sense AND appreciation for their paying customers customers. I was there for EDC Weekend (June 8-11) and, I have to agree with my fellow yelpers there, that the check-in fiasco has left a bitter taste even a week after the trip. The first thing you expect to do when arriving at your vacation destination is check-in, drop off your luggage, and relax! All of this could not be done because our arrival was met with a 2.5 hour long line of disgruntled travelers standing static and clueless to a computer system failure. I understand that technical issues happen and they can be beyond the control of any employees. But I ask, where was the foresight in attempting a massive computer system overhaul prior to one of the busiest weekend of the season?? Being an EDC sponsored hotel with and incoming of +300,000 guests to Vegas, a Manny Pacquiao Fight, Stanley Cup Finals, and NBA Playoffs? Aria did little, and by little I mean nothing, to compensate for the wait, computer meltdown, and inconvenience other than putting out some stanchions to make it feel like a ride and handing out bottles of water. We aren't thirsty we are tired from a 4 hour drive or a plane trip. We got things to do and nowhere on a person's weekend plans should it include standing in line for hours with little information on the status of the situation. We were 10 minutes away from booking a room at the Paris down the way that boasted no lines and a rapid check-in as we were on a tight schedule when FINALLY they opened the check-in counters and started the process. We were near the front luckily and got through surprisingly fast from that point on. I'll give the hotel that, their staff handled it like an all-hands-on-deck black friday sale. By the end of the trip our promises of compensation seemed to be unfamiliar to the front desk upon check out. After ten minutes back and forth we got the resort fees removed from our room and oddly enough our total still came out higher than what we allegedly booked for through ARIA and EDC's "Great Deal". At the end of the day this was Aria's second chance to impress me. It was my return visit there. And even the first time, on a friday night, mid January, with no line at all, it took us a 45 minutes to check-in after the front desk couldn't find our reservation... This hotel looks great, something straight out of the future and it's a real testament to modern architecture. It's luxurious to the pinnacle of definition all the way down to the perfume adorned air to the auto curtains that slide open upon entering your room. But aside from all the aesthetic oooh's and aaah's this place soils itself when it comes down to the brass tax and the fundamental functions of any good business, that is of course, customer service. For the amount of money you spend here, it would behoove you to spend it at some place just as nice and with service that far surpasses this place. Cosmo, Venitian, or Encore are fine choices.
How would this review be described in terms of sentiment?
Available choices: (i). negative (ii). positive
(i).