What is the most logical next event?

How to make hair softer
Shampoo and condition with the right products.
Many hair care products can strip your hair of the natural oils it needs, and sometimes you aren't using the right products for your hair type. Figure out what your hair type is and try to choose products that will improve the quality of your hair.
If you can, go for all natural or organic products as these will be less damaging to your hair. Your hair type may be fine, oily, dry, thick, coarse, etc.