Q: Love this place, great service good food inexpensive and they hussle to get you out on togo orders.

A: positive

Q: The place is huge and with nice outside/inside seating. The bar area is really nice. Good customer service. Food is great too.

A: positive

Q: I could not be any more disappointed in this property. We made reservations 3 weeks ahead of time for a weekend in Madison for a football game. We got into town early and tried to check in at noon. They told us our room wasn't ready yet and that it wouldn't be till almost 3:00. Seeing as the game started at 2:30, we asked if we could leave our car in the lot and check in after 10:00 PM when we got back from downtown. We were told by the ladies at the front desk (Jody, I believe) that it wouldn't be a problem and the reservation is already confirmed. When we returned to the property by taxi around 10:30, we were told that we lost our reservation because we weren't there by 10:00 PM. We explained to them that we tried checking in once already that day and we're told that coming back later wouldn't be an issue. Well it was an issue. A VERY BIG ISSUE! The manager, Justin, left a message on our home phone line at 9:07 asking if we were still coming. The problem here is, we weren't at home to get this message, and they had my cell number as the primary number on the reservation yet opted out of using it. It is now 11:00, we are inebriated and unable to drive and all of the hotels are sold out due to weddings and the football game. They were unable to assist us in finding accommodations and were not willing to shuttle or compensate us on getting to a hotel we found 20 minutes away. I've heard of most hotel chains offering to pay for the room elsewhere, offer a free stay in the future at their property or something to that effect and Justin and his staff offered none of that. At their inflated rate of $189 for a room you would expect that the service would be incredible. WRONG! We travel a lot and have never had a situation like this happen. The disappointment in the way that this location of the IHG treated us and our reservation will not be soon forgotten.

A: negative

Q: While it's beautiful inside, the food there is not good. For what it is, it is over priced. I wish I could give more of a review of this place to explain it better but the food just isn't good. We live walking distance from this establishment and will never visit it again.

A:
negative