Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
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Question: When I first made reservations at The Palmer House Hilton, I was excited because of all the gorgeous pictures displayed on their website. Little did I know it was going to be a total disaster. First off, my husband and I couldn't find the place. It was our first time in Chicago after all. And when I would call for directions, they just kept putting me on hold. When my husband and I finally arrived, the bus boy was extremely rude. After man-handling our luggage, he held his hands out impatiently expecting a tip. Talk about arrogant. The front desk clerk was a little too pushy. My husband and I were only staying one night just to attend my sister's wedding, but they kept trying to up-sell a suite when all we needed was a regular guest room. The room itself was okay, decorated so ornately that they are forced to jack up the price and take all that you're worth. They even had the nerve to try and say that we purchased some items from the "snack bar" and ordered a movie that I've never even heard of! Completely unprofessional. I will never, I repeat, NEVER stay at this hotel ever again.

Answer: negative

Question: This hotel was chosen for me for a business convention. The lobby was pretty cool. But the rooms were tiny and very dark. I had a huge picture of Kiss above my toilet. It was very hard to do my makeup or read because of the lighting. The location is OK. You have to walk a few blocks to get to the best part of Michigan Ave, but its not too bad. Be prepared for some sad sights after dark. Apparently panhandling is permitted in Chicago ( some cities will give you a ticket for begging) because at night, the beggars come out. The saddest thing i saw was an older woman with her two grandkids sitting on a curb in the freezing snow on a -5 temp night. Those kids looked terrible. Unfortunatly its all up and down the wealthiest part of the city. You don't see so many in the daylight. Also the room service at the Hard Rock is pretty good. Its plenty for 2 people. I would not stay here again though. I suggest the Omni Hotel.

Answer: negative

Question: Attended a wedding in Chicago; Sofitel is new, humming, very very modern (W hotel style - minimalist) and a great location. However, I miss the basics of a less trendy hotel. We checked in at 7 PM and our room wasn't ready - when they gave me a key the maid was still in the room making it up for me!!! I had to wait in the hallway .... On the weekend I came back for a nap at about 3:30 PM after vacating the room at 8:30 AM and it still wasn't made up. The housekeeping line was never answered so had to call front desk to get someone to make up my room. Also called housekeeping for a new hairdryer and they never brought me one....I gave up...This is a hot, youth hotel but for my next visit, I think I'd prefer some of the classic amenities likely timely housekeeping, a somewhat larger room that you can walk around, and a less trendy, hot, loud clientele. I'm over 40.

Answer:
negative