Sentiment analysis: This place is misfiled, thanks in no small part to the authenticity of the place. This is an authentic Sri Lankan, Sinahlese restaurant, and the young couple owning-operating it have much to learn about American-Midwestern mainstream culture. First, they obfuscate the fact that they are Sri Lankan, dishing up not just very authentic, but also very tasty Sri Lankan curry (my aunt Kamala makes authentic Sri Lankan curry, but it's not actually that good). And yet, there is nothing on the menu, on the storefront, anywhere here that would tell a potential customer that this is a Sri Lankan place. I've tried explaining to the owners that there is a subset of Americans who are looking for different, unique, exotic, foreign and authentic, there's a market for culinary adventure. They think they need to hide their background, so they don't scare off potential customers. Staggers the imagination, this is Madison Wisconsin. They play this canned smooth jazz that would be too cruel to use on prisoners of war, because it's called "restaurant music." Last time I was in there I brought in some traditional Sinhalese music for them to play, and a White family at a nearby table was enthusiastically encouraging them to play it, to no avail. They have all this peculiar stuff on the menu, burritos, some pseudo Chinese stuff, because they want to entice the teenagers from the nearby school to come after classes. Sweet Lord Shiva, they think American teenagers are a good thing to have in a restaurant. Well forget all that, the sincerity of the owner-couple is part of the charm of this place. They may not know a lot about American culture, but they sure have bought into the American dream. Once you meet them, you'll want them to succeed too. The weekday menu is limited, in terms of authentic Sri Lankan, but the green bean, chicken, and dal curries are delicious. Unless you know what you're doing, do not ask for it Sri Lankan hot, but if you want authentic Sri Lankan hot, they will bring it on. I am actually salivating as I type this. This place is so good, not once, not twice, but three times, I've hopped on the bus to Madison during the week, from Milwaukee, just to eat lunch. The prices are low, the food is unique, only order from the curry section, and order one more entree than you have people, bring some food containers (they will pack the leftovers in Styrofoam otherwise, environmentally unsound, and not smart as these are gravy dishes), and bring some food home. That's what I do. Weekends they add some special Sri Lankan dish that's not usually on the menu, look for lamprais (not an eel, it's a rice dish in a leaf), hoppers (it's not like anything you've eaten before, don't listen to anyone comparing them to crepes or pancakes), and get yourself on their email list. This is the best Sri Lankan restaurant outside of New York City or Toronto in North America. I know this for a fact, as I've been to them all. Note: The interesting chairs are actually too low to be comfortable. Go for the standard chairs or booths instead. Also note, Sinhalese food should be eaten with the right hand. It tastes better that way. If encouraged, the owner-waitress can show you how. Outside of a handful of Indian-Americans (they like this "ethnic" food which is similar to but not the same as what they get at home), some South Asian scholars, and a few of the overeducated suburban types within walking distance, this place is still largely undiscovered. You totally get bragging rights if you come here with the sort of friends who will be impressed when you say, "I found an authentic Sinhalese restaurant!" Greet them with a hearty "Ayubowan," when you come in, and tell them Rohan sent you. Like most Sri Lankans, they know so many Rohans, they won't actually know who you're talking about, and they would give you the same wonderful service they give any customer, but I think you should tell them anyway.
+++++++++
positive

Sentiment analysis: Lately they have some what improved in customer service. Well at least I thought but I think it just depends on who is working. Today was by far the worst experience here so far. We walked in and there maybe 4 or 5 other tables occupied. As is not swamped at all. After we picked a table 2 or 3 more people walk in and sat down. We waited 15 min for them for approach us with the menu as they always did. NOTHING! They didn't even notice that we were in the place. We got our own menu and still had to get someones attention just to take our order. Then later came to our table and dumped the utensils in the table and walked off. And then when the lady brought our food, she didn't just put the food in the table she also dumped it like we did something wrong to her. Then as the people were coming in they just ended standing around because they didn't know what was going on. A few walked out pissed off already for waiting so long for no reason. Because it was not even that busy. If I come here again I will make sure that this lady wont be here!
+++++++++
negative

Sentiment analysis: i probably would have given this place at least 4 stars had it not been for the two pushy guys at the beginning. let me explain.... i rolled up to the carwash because my car needed a little TLC. i hadn't really washed it since i moved here (in december.. i know, for shame) so i figured it needed a hose down before i let any of my coworkers in it. i had seen the Arizona Auto Wash and figured it just may be my best bet. i pulled up and was greated by a pretty friendly young man. i told him i wanted the VIP car wash. he says sure, then pauses and starts on this whole upsell speech: him: you know we have a detail special... me: i'm not interested but thank you him: but its only $70 me: i dont have the time right now, its my lunch hour (at this point i'm getting annoyed) him: oh no problem you can use it any time! you just have to buy it now me: no thank you him: i'll even throw in todays wash for free! me: (walking towards the cashier) no thank you. i'm fine him: aw c'mon me: seriously? (insert disbelief at his desperation here) so after that ever so delightful and annoying exchange, yet another guy comes up to me: other guy: i see that you have a chip in your windshield me: wtf? no i dont. other guy: yes you do (points to the very bottom of the windshield). if you have your insurance i can fix it up for you right now (already has paper work in hand) ***at this point i'm suspicious. i go over my car at least once a week to check for any new dings/chips*** me: (walks up to windshield and realizes the "chip" he pointed out was actual crusted on resin) um, no thats ok. i'll take it into my dealer other guy: you sure? me: yes i'm sure. do you guys always ask a second time? so after being thoroughly annoyed, i went inside to pay the cashier and wait for my car to be cleaned. sure, i thought about taking it somewhere else but i had already wasted 20 minutes of my lunch hour and i just wanted the damn thing scrubbed. i watched cnn and 30 minutes later, voila..... my non detailed, chip free car was done. magically that 'chip' on the windshield even disappeared. i give props to the people that actually clean the car. they did a nice job. i would suggest, however, that AZ Auto Wash get rid of those two guys at the front. they just piss me off.
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negative