In one sentence, describe what the following article is about: Even if you're careful to take every precaution, your cookware may rust. Cast iron cookware is made to last, so rust can usually be successfully removed. If your cookware is very rusted, doing a vinegar soak can help remove rust and restore the pan. Mix equal parts white vinegar and water. Make enough to fully submerge your pot and pan. You can soak the pan in a bucket or in your sink. Check the pan about once an hour. As soon as most of the rust is gone, you should remove the pot or pan from the vinegar. If you let cookware soak after the rust is gone, the vinegar will eat into the cast iron surface. Once you remove the pot or pan, rinse and dry before storing again. While soap should rarely be used on a cast iron pan, it can be helpful for scrubbing out any rust left after a vinegar soak. Use a mild detergent and warm water to scrub out any remaining rust. Never put cast iron cookware in your dishwasher. A green scrub pad or steel wool would work well. Once you've scrubbed out any remaining rust, dry the pan completely. A vinegar soak will remove the cookware's seasoning. You should re-season your pan after removing rust. Re-seasoning methods do vary based on the type and size of cookware, so you may want to do some research first. However, many types of cast iron cookware can be re-seasoned with aluminum foil and oil. Place a piece of aluminum foil in the oven and then preheat to 350 degrees Fahrenheit. Rub vegetable oil over the entire pot or pan. Set the pot or pan upside down over the foil. This will catch any oil that drips down during cooking. Let the cookware bake for an hour, and then cool for 45 minutes.
Summary: Soak the pan in vinegar. Scrub out any lingering rust with soap. Re-season the pan.

In one sentence, describe what the following article is about: As a business owner, you should try to see every review from your customers as a way to learn and expand your business. Studies have shown that for every disgruntled customer there are 26 customers who remain silent but may have the same or similar issues with your business. Responding to a negative review with thoughtfulness and care will allow you to keep your customers happy and ensure they remain loyal to you. You should start by reading the review over or listening to an in store review carefully. Then, consider how you can learn from the review. You may ask yourself, "How can I use this customer review in a constructive way?" or "What type of feedback is being given in this review and how can I act on it?" Sometimes customers simply have a bad day and use an online review as a place to vent. If you cannot identify any constructive feedback or learning moments in the review, you may not be able to solve the customer's issue as a business owner. Remind yourself that this is a review of your business and not a review of you. Although your business if important to you, it is important to remind yourself that a negative review is not a criticism of who you are. You should then consider any issues in the review that you can address right away. You may be able to come up with a solution to the negative review by taking a few steps to improve the customer experience. Or, you may offer a solution to the customer to help address their issue. For example, you may get a negative review of your product from a customer that notes the product did not work as advertised. You may then consider how the product is being advertised and think about whether it being advertised correctly. You may decide to adjust the wording or language in your marketing so it feels more accurate and does not make any false promises. Keep in mind there may be issues in the review that you cannot solve right away. For example, a customer may complain about the taste of your product. You may consider adjusting the taste of your product slightly, but you may not be willing to do an overhaul of your entire product because one customer did not enjoy the taste. You may ask clarifying questions if the customer is in front of you, such as "How do you feel we can improve next time?" or "How could we do better in the future?" If you are responding to an online review, you should do so concisely and with appreciation. You want to come off as sincere and thankful that the customer has provided you with feedback in your response. For example, you may respond to a customer who received poor service by saying, "Thank you for your review of our business. We apologize for the poor service you received from our customer service team. We take customer reviews very seriously and will be speaking to our customer service team about your review." Avoid responding with anger, frustration, or a passive-aggressive tone. The customer will likely pick up on this and may not appreciate this type of response from you. This may also lead to another negative review from your customer, which will just make the issue worse. If you feel your business really failed the customer, you should also try to offer the customer an incentive to try your business or product again. This may be a complimentary product on their next visit or a discount on a service that you offer. Try to make it up to the customer in a concrete way, as this will show them that you take customer reviews seriously. You may decide to offer only a few customers an incentive, especially if their negative review is especially critical of your business and points out some clear issues that you need to fix or adjust. You cannot please every customer, no matter the incentive, so you may decide to pick and choose which customers you respond to directly.
Summary: Take the review as a learning opportunity. Identify possible issues you can address now. Respond to the review with appreciation. Offer the customer an incentive.

In one sentence, describe what the following article is about: A Perkins braillewriter is a device much like a standard typewriter, except for it has only six keys. Purchase heavy paper to feed into the top of the device. Braillewriters start at approximately $700 and come in a variety of shapes and sizes. Some are designed to be used with a single hand or only require a soft touch. There are also a variety of high tech braillewriters, to be discussed shortly. The large key in the center of the braillewriter is the space bar. Three keys to each side of the space bar represent the six dots alignments in braille. To type a cell, you will need to hold down the keys for all of the necessary dots at the same time. The slightly raised key to the far left is the line down key and the key parallel to it on the far right is the back space key. There will also be a large curved piece of plastic on the top of the machine that serves as a cartage return as well as grey nobs on the side that are used to roll the paper into the machine. In braille the dots are sometimes signified with numbers, where the upper left hand dot is 1, the middle left dot is 2 and the bottom left hand dot is 3. The right column similarly descends from 4-6. If we represent the dots this way, the braillewriter keyboard is arranged: 321 (space) 456. Typewriters, of course, are fairly cumbersome by modern standards. Luckily, there are now electric braillewriters that work on similar principles. Devices like the Mountbatten Brailler and the Perkins Smart Brailler allow you to store documents electronically. They also have audio support and training exercises. Recent Macintosh computers allow you to program a keyboard or even the touch screen of your iPad to serve as a braille typewriter. In this case keys on a typical QWERTY keyboard can be reprogrammed to have the same functions they would on a brailler.
Summary:
Get a braillewriter. Learn the keys. Go high tech.