Sentiment analysis: Rude and Nasty! I was so happy to try this place out considering we don't have a lot of little spots like this in the Surprise area. First of all, whomever is the old lady with the curly hair behind the counter is RUDE as heck! She screams at the workers and was very rude to me. Also, please tell me where they put chili on a breakfast burrito. I was so upset that I had to return the burrito, because thats not normal to put that on there. Salsa, yes...but chili, NO!!!!! My burrito was fixed after the "old lady with the curly hair" snapped at me like I worked there and it was obvious on the ingredients or something. This place is not worth it and they need to fix their customer service attitude or it will continue to stay EMPTY!

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negative

Sentiment analysis: Great pancakes and lightning fast take out. We had the Red Velvet and Smores pancakes and will definitely come back.

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positive

Sentiment analysis: I'm so sorry- I really wanted to like this restaurant. This was my second time here. The first time I went with my husband on a weeknight in October and had good drinks at the bar with very bad overcooked brownish-black potato chips and lackluster dip. But I decided to give them another try. I went into Bootleggers this afternoon for take-out. The kid at the take out register was very courteous and prompt, and my PBLT sandwich was delivered to me very quickly. But then I got home. I live three blocks away. The sandwich was so greasy, it had turned the grilled sourdough into a soggy mess. The pork belly was primarily made up of gristle- so much so, that I had to take my sandwich apart, cut all the gristle off of the pork belly (which took up a third of my plate when I was done), and then reconstruct the whole thing. I was unable to finish the entire sandwich, it was just that bad. I couldn't touch the potato chips that accompanied the sandwich. My husband tried a few and told me they were cooked well this time, but were devoid of any flavor- including salt. To make matters worse, half an hour after eating the sandwich I got really sick. Not sure if it was all that grease that made me ill, but unless the owner or manager contacts me and guarantees that things have changed, I will not be going back.

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negative