Sentiment analysis: Toast is toast. We arrived very excited about a new breakfast place. I love breakfast! We left feeling foolish for spending money there. The good: This is family friendly. I don't have children- but it is the sort of place that I could take my nephews to. The service was quick. We were seated quickly. It is large. The windows allow a delightful amount of real sunlgiht. It is pretty inside. The bad: The food is average at best. You can easily go to a number of other breakfast hot spots in Charlotte and spend the same amount of money for something far superior. It is also very loud inside. The ugly: EGGSHELLS IN OUR EGGS BENEDICT. Don't get me wrong- I know it can happen. We received the food so quickly- perhaps they just need to slow down a bit? My big issue wasn't the eggshell. It was the reaction to the eggshell. The server looked at us blankly and a little confused. I'm unsure if she knew what to do. They decided to comp our JUICES. 1. The manager never came by. It was obvious that the server asked someone about what she should do because she came back with saying that they will comp our juice. Ummm....isn't it the managers job to come by and check? 2. Comp the JUICES. Not the item that had the eggshells in it. That is just cheap. Maybe it is cheap that it irritated me. But really? The juices? (FYI- the "large" juice is rather small) 3. We had that weird feeling that if we argued our case- they would have comped the dish with eggshells in it. I hate that though. I believe in costumer service- not haggling. I just won't come back. I would have considered giving it another try if they had responded better (I am a sucker and will usually give a local place a few shots before crossing it off the list completely) This place is all quantity- not quality. The server did suggest giving us another crab cake benedict or another item. That is lovely and all..but really? When you are chewing eggshells you lose your interest in eating. I couldn't even touch the grits. I am not a Southern woman- but I do have my standards on grits. It looked like microwavable grits with shredded cheese over it. The crab cake benedict was blah. Very little crab. Add an English muffin and some asparagus, please. I wanted to like this place. It is close to work. I just can't do it when there are so many better options in Dilworth.

OPTIONS:
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negative

Sentiment analysis: Let me say first that I have and currently work in the restaurant industry, both as front and back of house. The food was very good, as I would expect from a fox concept. We shared the pretzel fondue and the pork belly Cuban. The both were great and came very quickly (I am a sucker for all things pork belly) The food alone made it a 4 star( a bit pricey but it IS Scottsdale fashion) however the atrocious service made for a 2 star review. Our server started off ok, greeted us and got our drink orders (a couple of iced teas) then brought the drinks and took our food order. Had I known that getting a refill wouldn't happen I would have paced myself to really savor it. When our food was ready out server simply handed it over the community bench ( and over my girlfriends head and shoulder) rather than walking it around table side. This seemed downright lazy, and a bit risky and one of the items was steaming fondue for the pretzels. We didn't see the server again for the duration of the meal, no check in on the food, and my glass sat completely the whole meal. Now I am not afraid to ask for what I need, nor do I need/expect constant attention; however our server was MIA and all the other staff was hanging out by the expo/hostess stand and I wasn't about to go chasing someone down. Finally when the server reappeared it was to drop the check, then he was kind enough to ask about the refill as he took my card and brought to go boxes. The last straw was when rather than offering help packing up the to go he dropped the boxes and ran. This left my girlfriend to handle the cast iron mini-pot of fondue ( which held over a tea light was very hot) luckily years of hot pans in kitchens have left my fingers able to handle hot things. I don't see how most people would not burn themselves, seemed like an unsafe practice to me. Left a 10% tip which is as close as I get to stiffing a server. Having worked in their shoes and seeing servers on the other side of the pass really working their but I generally aim for 20%-25% grat. Most likely will not return, and will be a little wary of any Sam Fox place I haven't been before. Recommend any of the other fine Scottsdale eateries in the area just not this Fox concept.

OPTIONS:
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negative

Sentiment analysis: Went here for a Father's Day breakfast. Besides lunch and dinner, they also serve breakfast all day. Nice folks, darn good diner food, nice size portions. Lots of old people come here, but they don't try to mug you in the bathroom or anything like that.

OPTIONS:
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positive