Terrible restaurant, terrible food, terrible service, terrible prices. I am always amazed that this place, and its sister restaurants, are still in business. In a city with such wonderful dining options, there is simply no excuse for places like this to continue to thrive.

negative

I feel it is my civic duty to warn you away from Diablo's barbecue house on St Denis. I've eaten there twice now, and both experiences can be described with the exact same phrase: a clusterfuck of sheer ineptitude. I really wanted to like this no-frills smokehouse, but it would seem that the majority of the aforementioned smoke is, unfortunately, coming out of the kitchen staff's ineptitude. The first time I went was at lunch on a Friday. The place was empty, but it still took us over an hour to get our food, which was mediocre at best. The second time was this evening... Diablo's is currently winning Montreal Burger week, so we thought we'd check it out. I have to say that, after tonight, I have no idea how this victory came about, because they managed to totally mess up our order... twice. Having queued for half an hour to get a table, we then waited for half an hour for a waitress to take our order, followed by another half hour wait for our drinks to arrive. Half an hour after that, we actually got our food. We had ordered their Burger Week special, The Cheesus, which was described to us as a deliciously seasoned beef burger, cooked, then battered and flash fried, served with smoked ketchup, chicken fried steak sauce, three slices of bacon and, instead of a bun, fried Haloumi cheese. Wow! That sounds pretty good, non? Except when our burgers arrived (after two hours of waiting) there was only one piece of Haloumi "bun" so we couldn't pick them up. We sent the order back, and we got brand new Cheesuses, quick smart. We started to tuck in and realized that there was neither any batter, nor bacon, and the burgers were dry and relied on an ocean of sauce to deliver any flavour. Seriously? This was supposed to be a prize-winning burger experience, not two hours of waiting followed by a double cock-up and bitter disappointment. Not to mention the fries were cold with order 1, and overcooked on order 2. The manager did comp our drinks,and did his best to apologize but the damage was done - after two and a half hours of waiting for what can only be described as a flavourless gimmick, and having to send it back, it was the least he can do. Avoid. And make the trek to Blackstrap BBQ, whose food and ambience are miles better than this.

negative

I am a retail customer of many years. Selection is incredible. If I was more qualified I would give 5 stars. Many items are good buys. This is a big store with a heart and brains. Answers to questions are straight forward

positive

Ok hate to give bad review but I feel travelers need to know. I didn't eat here because already eaten, I'm anout to board in a red eye flight. I ask for a glass of Pinot Noir, you can chose between 6oz, 9oz or the bottle. Since I'll have a long flight I asked for a 9oz, listed for $ 19.50, not cheap and a small bottle of sparkling water. When the glass arrived I noticed immediately that it was not 9oz, I sell fragrances and 9pz is more than 250ml, more than a quarter of a liter. I thought they made a mistake but after tasting the wine I was happy they did because I've rarely tasted such cheap, acid, disgusting wine. That type of wine that takes 30 min to finish a glass because you can barely swallow it. Well the check arrived for over $ 26.00, ONE glass of wine and a small bottle of water . I left $ 4.00 tip because I always feel bad for waiters so I ended up to pay $ 30.52 for a glass of cheap/disgusting wine and a small bottle of water. Is there anything else that I can say? Yes there is: there was also a light that was keeping getting on and off, perfect to enhance the robery armosphere... I mean, does it take so much to make a Customer happy? A glass of wine and a bottle of water and still you can't make it?? TERRIBLE
negative