I cannot believe the terrible, horrendous service I had today at this location. I went to dinner with two others, waited over 8 minutes for drinks, waited for another 5 for our waitress to take out order, and after we had eaten waited FIFTEEN minutes to get the boxes and check we had to ask for. Out waitress, Cheyenne, was awful. After forgetting the lemons we asked for three times she finally brought them over and admitted she has a terrible memory. Uh, are you in the wrong industry or what?! She then dropped the food, didn't come by to see how it was (mediocre) and ignored us the whole time. As a waitress I am often hypercritical, however I can objectively say this poor girls needs an easier job! While we were waiting for our check and boxes (that she never offered, and we had to initiate) we did not see her for 15 minutes until finally I had to get up to get a manager, who himself wasn't visiting tables or checking on anyone. I told him we were experiencing bad service and had been waiting for our check, which he quickly printed out. To his defense he did purchase out dessert because I must have clearly looked pissed. We waited again for Cheyenne to pick up out credits card which took forever. We of course tipped her well, all of us being in the service industry, but we would have tripled the amount we left her if she wasn't so aloof and absent!! The absolute worst service I've had in a long time, and could have been better taken care of at Applebee's or Denny's.

negative

I went to Vittoria on the bridge with a large group on a very busy saturday night - I'd booked a good while in advance so it was good to skip the queue-age that was building up at the door when we arrived (always a good sign when a restaurant is queued out the door!). Service was really good - I had increased from 11 to 12 people the day before and was told it would be a tight squeeze but actually it was absolutely perfect, we had our own wee corner down the stairs. When I booked I had been told that 11 was a 'small' enough group to still order off the A La Carte menu so when we sat down and were brought a set menu I protested but as it transpired there was another large group there and they had mixed us up. Massive amounts of selection on the menu - one of my friends spent a very long time deliberating! I had the bruschetta to start which, be warned, is a rather generous portion but very tasty nonetheless. I followed it up with a penne amatriciana, one of my favourite Italian pasta dishes and was not disappointed. I'll add here that I had a taste of my sister's pizza and it was simply amazing - the base is usually my least favourite part of a pizza (the bit I choose to leave when I start to get full!) but this was very light and tasty. All in all, a brilliant meal! As an aside, there was a hen party in there at the same time and the hen was brought a strategically shaped ice cream, one can imagine how she was to eat it. I'm not sure if that was unprompted or on request though!

positive

Must be a beer thing, cuz the food sucked.

negative

Pressure! Upsell! Upsell! These guys do a good job with a car wash. The gas here tends to be a few cents more\gal. I used them for an oil change as well today. Never again. 1st off, I have a company car that is administered by a fleet management company. I pull up, pull out the fleet card. "Do you guys take this?" Hand card to guy. Looks it over. "Yea, we take this one." Turns out they don't & I get dinged for $20 for going out of network. Thanks. For this the manager comped my $20 car wash. And I had to spend 10 minutes hassling with them when I was already snarky from running the UPSELL GAUNTLET that you are forced to endure for 15 minutes which I detail below. This is the second Danny's I've been to and I'm ready to try another car wash. I don't need to be hounded by not 1, not 2 but 3 different people trying to sell me: -repair of a small crack in my windshield. I've got it covered, thanks. I have a guy I use for that. No, really I don't want it done today. No, I don't care if it will only take ten minutes. No. -replacement of said windshield. No, I'm good. No, I don't need someone at my house or office tomorrow. No. -When is the last time you had your power steering fluid changed? No. No. -Your transmission fluid...No. No. -The fluid in your differential...Do you know what a differential is? Wow. Talk down to somebody like they are ignorant about cars. That's a great selling technique. Yes, I know what a differential is Mr. Mensa, do you know why cars need a differential? To push the wheels with the transmission? Yes. Very good. Did you know the wheels move at different speeds when your car is not traveling in a straight line, Mr. Mensa? No. No. -This is your air filter. This is your air filter on dust. Whatever, put it back. No. No. -When is the last time you had your radiator flushed? You should know that blah blah blah. No. No. A thousand times no! If you've been to a time share sales pitch-that's the sales tactics going on here. No thanks. I'm sure that my $30 oil change could easily have become a $400 sale. No.
negative