I explain to him that it 's a pre - order for the game and that I already put $ 10 down for it . He then told me that I had to go up to customer service in order to get the $ 10 taken off . When I got up to customer service I asked them if they had any copies of the game behind the counter or set aside somewhere for the pre - orders . I was once again responded to with confusion and an eventual " No . "

Why does the speaker have such a difficult time with their pre order of the game ?
The store is not managed well and as a result things are out of order and not ideal