Problem: What would be an example of an negative review?

Answer: WOW, I wish I would have read these reviews before even setting foot in Chapman's showroom. Okay, here's my story. Get comfy.... I had done my homework, researching the car I wanted to buy. I settled on a 2010 Hyundai Elantra GLS. I found several dealerships with cars that met my specifications, and I spent the day test driving. Chapman was the last place I visited, and it turns out the car they had was the one I really wanted. The salesman was....well, stereotypical of a car salesman. We did the song and dance dealerships feel is necessary (ack!) and I had decided I wanted to buy the car. I found it disturbing that the salesman did not know he was selling a GLS and called it "the base model". (It wasn't.) I was to pick up the car the following week, as I was paying cash for it and wasn't going to have the check until then. In the meantime, they were to tint the windows and do the vin etching, according to the signed contracts. (I was told vin etching was NOT optional, by the way....if it's not optional, why am I paying for it?) I called Don (the salesman) six days later and said I was on my way to pick the car up and that I had the check. When I got there 35 minutes later, he did not have anything ready. I paid Marcus, the "finance guy", for the car and received a receipt. Then I had to wait for 20 minutes while they located the car. Then they sent me off with no temp. title OR license. THEN I noticed....the car was NOT tinted OR vin etched. That's when I started to become agitated. After the salesmand AND sales manager both used the "Oh, I've been off for the past three days" excuse for not holding up their end of the contract, they offered to pick the car up at my work the next day and bring it back to have those things done. (This only after I told them I lived on the other side of town and couldn't bring the car back until Saturday. They replied with, "Saturday's not a good day to get tint..." I told them that was not my problem!) They did come and get the car the next day, BUT...they contacted me four hours later than they said they would. When I told the salesman I couldn't talk to him on the phone (I am a teacher and had to pick up my students from lunch) to give him the address and asked him to get it from the sales manager (I had already given it to him that morning), he said "Are you going to make this difficult for me, or are you just going to give me the address?!" When I asked to speak to the sales manager, Don hung up on me. I called back and talked to Brad, the sales manager, and he told me in short that Don was still coming to pick up the car, even though he had treated me that way on the phone, and that there was clearly no pleasing me, since I wasn't happy about the tint or the vin etching. I reminded Brad that those were things they were CONTRACTED to complete and they didn't. What did I have to be happy about? It has been 1 1/2 weeks since I signed for the car and I have yet to receive the "lifetime $10 oil changes" certificate I was promised. Of course, I would rather pay full price elsewhere than return to that dealership under ANY circumstances. I will be writing to the GM and Hyundai North America about this experience, and I STRONGLY suggest you avoid this dealership like the plague. I tell you, people, I cannot make this stuff up.

Problem: What would be an example of an negative review?

Answer: So, let's start with the obvious first: Olive Garden's food is consistently decent. Normally, the service is decent too, and worth the 15% tip. But not last night. Last night, we had the misfortune of getting assigned to server "Crag" (no, I didn't spell his name wrong, that's how it was on his name tag). He seemed friendly enough, but getting our food was like pulling teeth. When the tables around us (who had arrived after us, and had different servers) started getting their appetizers, I started looking for Crag to find out where our sodas were and to see what the status of our soup was. We had to ask one of the other servers to have him come out to us. He brought us our drinks, salad and breadsticks, but no soup. It took another several minutes for him to show back up so I could ask for the soup again. He expressed surprise that I wanted to be able to eat it before he took our main dinner order. About a half hour later, we had to flag down another server to ask to have Crag stop by again so we could get refills; he still had not taken our meal order. 15 minutes of being ignored later, we had to ask another server to again get Crag for us. When he showed back up at our table, we just asked for the check, and he brought it to us immediately, then disappeared. 10 minutes later, we asked another server if they could cash us out since Crag was gone again. She happily took care of us right away. The 1.5% tip I left Crag reflected the quality of his service (I also left a note on the receipt letting him know that he really needs to work on his follow-up). I wish there was a way that I could have tipped the other wait staff who had to do Crag's work for him. As I watched other customers being taken care of by other servers, I saw that the other servers were being attentive, and orders were flowing out to the tables. I could tell which tables were Crag's, because the glasses were usually empty, as were the sparse dishes on the table. I also noticed that Crag's other tables were having to ask other servers to have him come out to them. I don't know what Crag's issue was last night, but when we return to this Olive Garden location, we will specifically request to not be sat in Crag's area.

Problem: What would be an example of an negative review?

Answer:
Just had the worst, greasiest, saltiest calamari ever. I typically like this place and eat here often. I've had their calamari before too. Never has the food been this awful. Must be new kitchen staff. Service from the friendly bartender was great; which is why I offered the extra star.