Problem: What would be an example of an positive review?

Answer: My wedding dress, ordered from Australia, was two sizes too big, in addition to needing shortening and some other nips and tucks. Christie knows exactly how clothing is put together, and made it look perfect. The price for all the alterations seemed slightly steep, but I've never had clothes altered before so I didn't know what to expect; they may be in line with industry standards, especially since I had to have so many things done, and a wedding dress has a somewhat complicated construction to deal with (i.e. boning etc). Christie made me look great, and business was hopping with other customers who indicated they were repeat visitors, both when I was dropping my dress off and picking it up, so I know she has clients who come back to her over and over. Count me as one of them, now. I have a new dress that needs the straps fixed, and I know exactly who I'm taking it to.

Problem: What would be an example of an negative review?

Answer: My mother loves it here, so one day I went as they were doing a promo for breast cancer and wanted a pink extension, well I waited 10 minutes and no one even acknowledged me....there were no clients there, so I'm not sure what the deal was..... Took my son there 2 weeks ago. He is almost 2 but very used to getting his hair cut. The kid chair was broken so the seat belt didn't work, the girl acted irritated to be cutting his hair since he can't sit still for a super long amount of time, then she cut herself and said "Is there any way he CAN be still", I told her no, he's a baby so she continued the cut. He has devil horns in the front and a little rat tail on the back when I asked for a clean 2 all around and said we like to spike the top, which by the way I can only spike the 2 "horns" Fantastic SAMs hmmmm.. So I call today not expecting a hair cut but rather to let them know how disappointed I am with their services. We have been really busy so getting the hair fixed was not a top priority at this point. I asked for a manager and they gave the phone to Ariel who I now found out is not the manager at all. She basically told me how hard cutting kids hair is, which btw we go to Cool Cuts and they do it all with scissors, this girl barely used scissors...... so yea...... then when I let her know the kid chair is broken she let me know it's not a priority to fix it so they haven't. My point is they should have just said we are not equipped to cut a child's hair. No problem I would have taken my son around the corner and got a hair where I wouldn't be throwing money away or dealing with attitude. I really felt like I needed to let them know, all they had to do was say they weren't comfortable and there would have been no problem, we were already planning to take him elsewhere but they said they could do it......... So disappointed.

Problem: What would be an example of an positive review?

Answer:
stopped in to check out the Subaru Impreza's and spoke to Kyle C. who was knowledgeable, professional and took time the time to answer all my questions. He was not pushy and understood I was not purchasing today but have a feeling I will buy from him in the future. Customer service is a rare commodity these days. He explained all the services that the dealership provides and I even met Ian in the service department who was also wonderful. Thank you Kyle, your manners are recognized and appreciated.