Q: negative

A: Update, based on several additional visits and a very terrible experience with a service repair on my 7-week old, 60-miles of riding, Trek Farley Fatbike. Update is as of 4/19/14. It all started to slide downhill about three days after I purchased my Fatbike, when I realized I needed fenders. My first outdoor ride had me soaked to the bone, so I called this store and asked if they had fenders in-stock for the Farley. "Yes, but to make sure you get the right size, bring the bike on in, and we'll double check it," they said. "I have the Surly Knard tires, which are 3.8" - do I have to bring in the bike?" I asked. "Yes, it would be best, so that we get everything fitted properly," they said. So, I loaded the bike into my car, drove down to the store, unpacked my bike, put on the wheels, rolled it in, and announced that I needed fenders. "Oh - we may not have any fenders that wide," they said. After a brief peek at the fenders section, "No, sorry - we could order some, and they'd be here within a week or so." (I could've ordered fenders online that I knew would fit, via Amazon Prime, and had them the next day, all without the hassle of going there with my bike...) It was obvious that they didn't have anything *close* to fitting - the nearest size fender was a 2.75" fender. Grr. So, instead, I went over to Revolution Cycles where one of the employees sold me his fenders for a great deal, and even put them on, no charge. Fast forward to about 2 weeks ago. I had ridden my Farley fat bike a total of 62.7 miles, according to my Garmin 910XT GPS watch. 99% of that riding was done on bike trails or across Lake Mendota. My house is literally 1 block from the bike trail, so my time riding on the road is *very minimal.* I was out-and-about on a dry, warm day, enjoying my Farley, when I discovered an odd creaking noise, coming from the bottom bracket. I was near Revolution Cycles, so I swung by and showed it to the guys there, who said, "Dude, your bottom bracket is fried. Take it to Trek - they should warranty it, especially with so few miles. That's unheard of." So, I called Trek and asked if I could bring my bike in to have it checked out. They said, "Sure, come on down!" That was on Sunday, April 6. A mechanic looked at it and thought it may have been the pedals; a quick swap didn't fix the problem, so he said he'd like to keep it for a bit to check it out and make a diagnosis. I told him what Revolution Cycles said and he said that he'd check everything out. Fast forward three days; I hadn't heard anything, so I called to check on the status of my bike. They hadn't had a chance to look at it, but would soon. Fast forward to Friday, April 11, and I called again to check on my bike. The mechanic said my bike was next to be looked at. He called back about an hour later and said that the bottom bracket was toast, and that he'd need to order a new bracket. I asked when it might be ready, and he said, "Sometime early next week." I said cool, and went about my weekend. I called again on Wednesday, April 16 to check on the status of my bike; they said it was just about to get fixed, and that it was unlikely to be warrantied. I asked how a bike with just 60-miles could have the bottom bracket fail and it NOT be covered by warranty. The mechanic said that the bike wasn't meant to be subject to such harsh conditions, and that it should have had the bottom bracket cleaned and re-lubricated after riding through snow or water. Folks, this is a Fatbike. IT IS DESIGNED TO BE RIDDEN IN THE SNOW AND SAND AND IN HARSH CONDITIONS. IT'S THE ONLY REASON YOU BUY SUCH A BIKE. The mechanic said I could talk to Bryce, the service manager, but that it was unlikely to be covered. I told him to continue with the repair, and that I'd pick it up when it was done. On Friday, April 18, I hadn't heard back from the store, so I called again to inquire about the status. I was told the repair was complete, and it was $50. As a courtesy they did the labor for free. Hmm. When I went to pick-up the bike today, I asked several questions of the service manager: "Do you tell all customers that they need to clean and re-lube the bottom bracket after a ride?" "Do you see fat bike bottom brackets fail regularly?" "Why haven't my half-a-dozen friends who all own fatbikes seen bottom bracket failures?" "Doesn't it seem abnormal that a 7-week old bike with 60-miles would have a bottom bracket fail?" No help. None. Zilch. Just a repeat of, "the bike was ridden in harsh conditions and it showed corrosion, which isn't warrantied." Ugh. So... I bought a $2,000 bike that was designed specifically for snow, sand, and harsh conditions, and now I have to tear-it-down and service it after every ride or face failure of critical components? Sheesh. Me thinks not. Granted, the part was $50, and that's not a big deal, but to lose a customer over something so simple? Why?

Q: negative

A: Food great. Service horribly. Not enough staff to handle a small amount of customer. Had to wait forever for each step of the process. Be prepared to have to shave again during the meal

Q: negative

A:
I really wanted to like this place, but just couldn't. Pizza was blah...I think there were three strips of basil on the margherita and the whole wheat crust tasted like cardboard (Brixx is much better). The atmosphere was ALMOST hip...but they had these framed posters of tomatoes and basil leaves which didn't seem to fit. Our server was very nice but completely ditsy...she brought one pick thingy for the fondue for a table of 10. Anyway, just really wasn't all that awesome an experience.