Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

[EX Q]: A friend highly recommended this hotel and we couldn't have been happier! It was wonderful ~ my husband and kids were already planning our next trip there before we had even left the hotel. The kids loved the goldfish in the room and thought the window seats were the best.

[EX A]: positive

[EX Q]: The Millennium Hotel Knickerbocker sounds fine, and the website is pretty, but the reality is an over-hyped, overpriced, reality-isn't-as-good-as-fantasy package. The catering they offer is a joke; you can pick up better food for half the price at a dozen or more places in the Chicago area. While the rooms were cleaner than most, there was a lingering unpleasant odor from the cleaners they used that aggravated my sinuses, and when I called to complain about it, a nasal-voiced clerk blew me off. The rooms look small but cozy when you book online, but when you get there in person, you realize just how tiny they are. Trying to fit inside of one makes you think of being in a sardine can -- did I mention that it smelled like cleaning solution? I also found a hair on my supposedly clean bed, which made me wonder just how thorough their housekeeping staff is. In fact, it looks like all of their rooms are comparatively small; you'd get better prices and a far better room from the Hilton.

[EX A]: negative

[EX Q]: Stayed in April for two nights. I hesitated selecting the Sheraton becaue I had a very poor stay there earlier this year. As far as I'm concerned, that's two strikes and I won't give them a chance at # three. Doormen wouldn't help on arrival, huge line at c/i, lousy room, malfunctioning remote, unresponsive staff, and incorrect bill. If you want to be close to Michigan Ave, try the Westin or Intercontinental and spare yourself the problems. I don't understand why certain places never improve. Is it that tough to properly train a staff?

[EX A]:
negative