In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

customer: Hello.
agent: Hello. How may I assist you?
customer: I have to attend for a client meeting in ATL. Can you please make a reservation from IAD?
agent: Sure, I will help you. May I know your trip dates please?
customer: Sure, my travelling dates are May 14 - May 16.
agent: Can I have your good name please?
customer: My name is Sharon Allen.
agent: Do you need a connecting flight for your trip?
customer: I need a connecting flight.
agent: May I know your timings of your journey?
customer: My depart time must be in the afternoon.
agent: Do you have any other specifications?
customer: No.
agent: Sharon Allen, no flights has been found on your specifications.
customer: Ok, no problem. Thank you for the information.
agent: Thank you for approaching us.
no_flight

customer: Hi,.
agent: Hello, How may I help you?
customer: I want to book a flight ticket with the name Mark Walker.
agent: Sure, Please help me with your journey details?
customer: I have planned to travel from Las Vegas, NV- LAS to Oakland, CA- OAK . Also my depart date is on 30th June and return date is on 2nd July.
agent: OK, Do you have any other specifications?
customer: I don't have a connection limit but I have a price limit of 1000 and Airline preference as normal-cost.
agent: OK, Please wait I will revert you back in a while.
customer: OK, Sure.
agent: May I know your name?
customer: I have already mentioned my name.
agent: Sorry for the inconvinience. Thank you for being patience. Sorry, They were no flights available as per your requirement.
customer: OK, Thank you for your service.
no_flight

customer: Hi.
agent: Hello.
customer: I am Patricia Hernandez.
agent: How can I aid you today?
customer: Can you help me to change my reservation to next week?
agent: Sure, I am here to help you. Please hold on.
customer: Ok.
agent: Thanks for your waiting, there is no active reservation found on your name to change.
customer: Ok, no issues. Thank you for your time.
agent: Thank you for availing us, hope to serve you again.
no_reservation