Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

What was supposed to be a fun weekend getaway with the girls in Chicago turned into a complete disaster. The first problem arose when we arrived at the airport and the car the hotel concierge was supposed to arrange to pick up our group of 6 was a small town car there was no chance we could all fit in...they knew we had 6! We ended up just getting a taxi van to take us all to the hotel. When we arrived they had our three rooms spread out on 3 different floors despite our request for rooms near each other. After some finagling they were finally able to get us in 3 rooms on the same floor, unfortunately one of the rooms hadn't even been cleaned which meant more waiting around. The staff never seemed to have any sense of urgency when we voiced our concerns nor did they offer any apologies for the inconveniences they were creating. On our second morning we were woken up by a loud noise that sounded like funriture being rearranged in the room above us at 5:30am. Despite my calls to the front desk, the sound seemed to continue for about 45 minutes. We also didn't know the hotel was sooo pet friendly. One morning we woke up to find a huge dog turd just outside the room door. I understand they allow pets, but really...people need to clean up after their animals...or have some dog free floors. While Hard Rock Hotel in Chicago may be beautifully decorated and offer some great rooms, their service was terrible, the staff was rude, and I still can't get over that dog poo in the hallway. I definitely won't be staying here again.

negative

Chicago has many wonderful luxury hotels for tourists and business travelers. When visiting the Windy City, however, the Conrad Hotel and Resort is one to avoid. While the description promises clean accommodations, luxury amenities, and "deep soaking tubs," in relity, the rooms fall short of expectations. I opened the door to my suite to find a musty smell in the room similar to that of an old neglected closet. A bit disappointed, I decided to ignore this fact. Hoping to take a nice long soak after my travels, I made my way to the bathroom. While I did find a large, deep bathtub, there was a hard water stain giving it a dingy look. Hardly what I expected for the price I paid for the accommodations. In the corner of the bathroom, I found a reminder of a pevious guest, a clump of blond hair. The maid service seemed to be lacking. Not to be deterred from enjoying my stay, I decided to watch television on the 42 inch flat screen I had been promised. Unfortunately, the battery to the remote control was dead. I called the front desk, at my wits' end, to complain about the issues, but was greeted by a desk clerk with a very sassy attitude who seemed to doubt my every word. Overall, I would definitely not recommend the Conrad Hotel and Resort in Chicago. My room was dirty, the staff was unfriendly, and the ammenities were few and far between. On my next stay in Chicago, I will definitely stay elsewhere.

negative

I stayed at the hotel during the Dave Matthews Caravan tour and would come home each night rather dusty/dirty from being at an outdoor concert with 200,000 of my closest friends. I used half a bottle of shampoo the first night. The second night, the staff had not refreshed my bar soap or shampoo. I informed the front desk who made apologies and said they would take care of it immediately. I got home that night with a tiny tiny bar of soap (hand soap) for the bath/shower and they had replaced the shampoo in its original place, nicely displayed, but with the EXACT SAME bottle of shampoo that was now 1/8 full. Yeah!! The hotel is in a great location to Navy Pier and Michigan Ave....I'll grant them that....but that's where their "pros" end. I'd rather stay at a Hampton Inn. I would not recommend this hotel to anyone.
negative