stayed at Red Rock this past weekend, and while the room and grounds were very nice, the service was lackluster for the price and 4star AAA review. Sitting down at one of the bars watching the Dodger game while playing the little video poker machine, this particularly "I hate my life" type bartender charged me $12 for the 2 beers I ordered us, and I've never been charged for drinks while gambling anywhere in vegas (or anywhere else in this casino). That kind of rubbed me the wrong way. Then as we were retreating to the room, we tried to walk across the lounge/pool area to the elevator that was immediately next to our room (since this place only has one general elevator like an 1/8th mile away on the other side of the resort, and was stopped by a security guard. We obviously weren't trying to go swimming in our lounge attire, but he made us walk twice as far all the way around the building. Finally, on a sunday, they wouldn't even grant a 1 hour late checkout, nor would they answer at the desk to allow checkout by phone. I had to go downstairs and wait 15 minutes in line to leave. Bottom line, the place is nice, but the staff doesn't do a damn thing to be accommodating, I'll never come back, for being so far off the strip it offers nothing to necessitate the additional 20 minutes of travel time, or price tag.

negative

This is a nice bottle shop in Matthews NC - they have several beers on tap a limited food menu, and the option to order in food from other nearby restaurants. They had a lot of great bottled beer available to drink on premise or to go. I try to stop in and stock up my sisters refrigerator each time I visit her in NC, so I can enjoy a few good beers while I at her place.

positive

After previous bad experiences at Red Oak I'd stopped going there for a few months. Today I decided to give them a second try, hoping maybe the staff had changed over enough for them to have improved. Boy was I wrong! I ordered 2 salads, both of which came with old lettuce (a few pieces of romaine were red throughout the stem) and mine had a few rotten tomatoes (one was black for half of it). The final straw? While eating his Ceasar salad my friend cut his mouth on a sharp, hard piece of plastic. I called before walking back to the store and the guy on the phone said they would be willing to make things better. When I got back to the restaurant the manager walked up, pulled $7 out of the drawer, threw it at me and said, "have a good day" without even asking me what was actually wrong or trying to see what the problem was. My question to Red Oak after reading all the bad reviews here: How do you expect to make things better if you won't even listen to what is wrong?

negative

Having not eaten at Papa Del's since around 1975, I can't judge the current food and service. But I can tell you that 35 years ago the pizza then was the best and the service the worst. So I guess some things never change. . . .
positive