Problem: Write a negative yelp review.
A: First off, I am a fan. I have a season pass. It's close. The rides have variety. The staff is attentive to safety.I can't say I am overwhelmed, but it is as advertised. That being said, I'm reviewing after my visit today. *** They've recently implemented the XPress Band System, which is basically a poorly thought out imitation of the Disneyland Fastpass. Though I can see how this would be a good thing, they've implemented the program a bit prematurely. Instead of waiting in line with the shade and the misters, you are now waiting in a line "before the line" if that makes any sense. For example, the ride Mammoth Falls involves a stairway of several stories before you get to ride the raft. Today we waited, sweating on the sidewalk below, watching the cool mist coat the empty stairs for 20 minutes before we were allowed to hoof it up the stairs for the additional 10 minute wait to ride the raft. (For those of you thinking it would be more comfortable being wet to begin with,... I was soaked from the wave pool prior to the line, dry in 5, dripping in sweat after that). I get that the lines can be long, and I understand the appeal to minimize this wait. However, it's Phoenix. It's hot. I do not comprehend why this new system would have been implemented before the entire line area is in the shade and misted. I do believe this is an error of judgment, both hospitality and safety wise, on behalf of the management team of Wet'n'Wild and do sincerely hope this decision is reversed or at least temporarily retracted until the line areas are modified to accommodate, not only the XPass users, but also the regular pass members who are glad for comfortable conversation during the wait times with misters to stave off heat stroke.

Problem: Write a positive yelp review.
A: Good find..bottled beer only but good menu. Had a burger and the salmon both were very good. Nice big screen TV and a nice covered outdoor seating area.

Problem: Write a negative yelp review.
A:
My god...this Kinkos... Thank goodness I received help from Jimmy (who I don't think was even the manager), because he was the only one at this location at 11 am that seemed to know what he was doing, and he was damn good at it. But, I can't base this review on him alone. The other store associates aren't very friendly, they do not greet you, they wait forever to ask you if you need help. During the time I was there, Jimmy seemed to be not only attending to pretty much all the customers, but also training his co-workers on everything. It made for an incredibly slow experience. Even the center manager seemed to be doing his own thing. Customers were just standing around getting progressively more angry. This could be solved by effectively training employees on equipment and common print jobs. In the end, I did get what I came in for: I had a custom print job which did require lot of customer service. It took me about an hour to wait for what took about 5 minutes to print and cut. To summarize: Thank you to Jimmy. You go above and beyond for the customers that come to this location. It's a damn shame the rest of your co-workers aren't as attentive and trained as you are. You should be the one wearing the "Center Manager" badge on your shirt. I consider myself a very patient and understanding person, but when I see customers being ignored by available store associates, I get angry.