We had a party there for 28 people and they charged our debit card twice for the bill and admitted they made the mistake and have not returned the money. It is close to $500. No one in the accounting department will call us back and the restaurant first told us it is just a hold and now we have over draft notices. They are a nightmare .
How would this review be described in terms of sentiment?

1). negative;
2). positive;
1).