What is the sentiment of the following review?
Where to start. + The Venetian is pretty. Not the most gorgeous/ unique room I've ever been in, but very nice. + The Bella suites are large enough to accommodate a number of adults comfortably. + Convenient location, Strip-wise - Every single person I interacted with, except for the entertainment-type people (gondola people, cabana folks) had a TREMENDOUS attitude. I understand that everyone, even the high rollers, are dime a dozen in Vegas, but we are all still customers and it was shocking how expendable they considered us to be. - Not one person has a clue what is going on. Off the top of my head, we were told contradictory things by various staff no less than 5 times, including once where 4 different people told us 4 different things about receiving a package from the mail room. - None of us could get wifi to work - The safe in our room broke at check out. It took 45 minutes of speaking with people at the front desk for them to recognize this was an issue, yet they still suggested that "in the future, everyone should leave valuables throughout and not just in one safe, so not everyone is 'held up'" - several times. It took over an hour for the safe to be drilled open, and people nearly missed their flights. This too was met with them encouraging that people prepare to leave for the airport earlier (two hours in advance, as opposed to an hour and a half). Here's a suggestion - how about you replace safes that break down all the time, as you said they do, and/or hire more than one repairman to fix them, when you have 7k rooms? - Housekeeping never showed, until the date we were checking out, when they knocked at the door at 9 am. On a Sunday. - $15 minimum tables. Hard to have a little fun as an amateur gambler. +/- There are a number of discounts, especially at the restaurants, that they are not up front about. Be sure to ask. Note: The restaurants in the hotel were really good (went to Bouchon twice, and a mexican place in the Canal Shoppes that had a pretty good happy hour), and the cabana was probably the most enjoyable part of our trip. The cabanas at the Venetian pool are directly next to overly-crowded, tiny-pool-ed Tao beach, and are significantly cheaper, yet you can still hear the DJ, and everyone is having a great time. Chase was our host and he was the only person at the Venetian who was fun and acted like he appreciated our business. Overall: if/ when I go back to Vegas, I would either stay in a cheaper/ more gimmicky hotel OR stay in one of the other supposedly big boys, but one where I know they will appreciate my business when I bring in 10 people who are all staying, eating, gambling, and clubbing all weekend.
Pick from: * negative * positive
negative