TASK DEFINITION: In this task, you will be shown a conversation and a question. You need to answer the question and choose the correct option based on the conversation. "W" and "M" in the conversations stand for "woman" and "man".
PROBLEM: M: Good morning, I'm one of the students who rented your flat. It's 55 Park Road. W: Oh, yes. Everything all right? M: Not exactly. I'm afraid there are a couple of problems. W: Oh! I'm sorry to hear that. What kind of problems? M: Well, we haven't had any hot water for a couple of days now. I wonder if you could send someone to have a look at it. W: Of course. I'll get someone to come around at the weekend. M: Well, could he come around a bit sooner? I don't think we can manage until the weekend. W: I see. Okay. I'll send someone over this afternoon then. M: There's also the matter of the fridge. We all assumed there would be one in the flat when we moved in, because that's what we read from the advertisement in the newspaper. W: Ah, yes. Sorry about that. I got rid of the old fridge, but I didn't get around to ordering a new one yet. I'm really sorry. I'll order one today and get it delivered to you tomorrow. M: We bought one on the Internet actually. But could you pay us back? W: Of course. Just tell me how much you paid for it. M: It's 260 pounds. Thank you., Question: How did the students know about the flat? (A) From a friend. (B) From a newspaper. (C) From a house agency.

SOLUTION: (B) From a newspaper.

PROBLEM: W: Would you please give me change for a pound? It's for the phone box. M: Here you are., Question: What can we learn about this woman? (A) She asked for a pound. (B) She needed change for the telephone. (C) She needed one pound.

SOLUTION: (B) She needed change for the telephone.

PROBLEM: W: Good morning, sir. Can I help you? M: Good morning. have a reservation for a single room with a bath here. W: May I have your name, sir, please? M: Bradley, John Bradley. W: Just a moment, sir, while I look through our list. Yes, we do have a reservation for you, Mr. Bradley. Would you please fill out this form while I prepare your key card for you? M: OK. Can I borrow your pen for a minute, please? W: Sure. Here you are. M: What should I fill in under Room Number? W: You can just skip that. I'll put in the room number for you later on. M: Here you are. I think I've filled in everything correctly. W: Let me see...name, address, nationality, forwarding address, passport number, place of issue, signature and date of departure. Oh, here, sir. You forgot to put in the date of your departure. Here let me fill it in for you. You are leaving on...? M: October 24th. W: Now everything's in order. And here is your key, Mr. Bradley. Your room number is 1020. It is on the 10th floor and the daily rate is $90. Here is your key card with all the information on your booking, the hotel services and the hotel rules and regulations on it. Please make sure that you have it with you all the time, as you need to show it when you sign for your meals and drinks in the restaurants and the bars. You also need to show it when you collect your key from the Information Desk. M: OK. I'll take good care of it. W: And now if you are ready, Mr. Bradley, I'll call the bell-boy and he'll take you to your room. M: Yes, please., Question: What does the woman do? (A) A receptionist. (B) An operator. (C) The man's secretary.

SOLUTION:
(A) A receptionist.