This places looks like a charming pub which ought to be able to do good pub lunches. Wrong. We waited over an hour for limp, soggy sandwiches and when we asked the barmaid how long our food would be she barked at us that the kitchen was busy. That may be all well and true but in what kind of professional establishment does it take an hour to rustle up three sandwiches? As this is the case I may go as far as to quote Home Alone 2 and ask "what kind of idiots do you have working here?" Only the finest clearly. The staff are rude and unhelpful, the food not worth the wait and therefore overpriced. Save your money and go to Marks and Spencer and pick up a sandwich, it will be miles better.

negative

First, they split up the two attractions, which is completely inconvenient. I honestly didn't like the asylum. I'll have to wait to review Hotel Fear because they closed due to rain. I enjoyed the creepy people mingling through the very short line, but once we got inside it was predictable, almost to the point of being boring. A lot of the typical scares that are supposed to make you jump, but when you see them coming they're just kind of lame. All of the played out rooms you come to expect, nothing new here. (*Spoiler?) I will say, they have light shining in one room, made up to look like a cemetery and the effect is well done. It actually looks like you're outside at dawn. That was pretty cool. (: But be warned, they have strobe lights going in at least 4 rooms. I always dread those rooms (and EVERY place has them, so I knew it was coming....but UGH, 4!?) Just seemed like a lazy cop-out to me. Its hard to pay attention to anything freaky going on when those lights are so annoying. I knew I was missing little things by trying to shield my eyes from the assault. On top of that, they also had one of those dizzy tunnels. I'd rate this place higher, but I'm a big haunted house fan and I was annoyed enough by these effects. I was disappointed, but I guess for the price it might be worth checking out.

negative

I never actually went into the spa or received services, but that was only because they jerked us around for two hours and screwed with our appointment due to other clients requesting a longer stay. We made reservations for 1:30 and went to the nearby Starbucks since we were early. They called and asked if we could push it to 2pm because of other clients wanting a longer massage, so we said fine- a half hour is okay. Then once 2pm was nearing they asked if we could push it back to 3pm because of the same people. Well we said no, because we have other plans for the day and we don't appreciate being jerked around like this and we said goodbye. They're losing money and new clients with this attitude and I will never consider going there ever again if this is how they treat new clients.

negative

great sliders! great restrooms! great servers! Not so great casino-hotel, the hotel or mandalay bay are horrible.
positive