Problem: What would be an example of an negative (OPTIONS:
- negative
- positive) review?

Answer: Wow have things changed here over the past few years! We paid good money for a suite, and had to jump through hoops of fire just to be able to lay by the pool. They fail to tell you when you are booking a room, despite paying $400-$500 a night, that you have to wait in line after line to be able to get a wristband so that you can get access to the pool. Then when you get access you have to pay up to $300 for a CHAIR. I think between myself and my fiance we mist have asked 12 different people to explain to us how it works (because it is really confusing), and every single person gave us a COMPLETELY different answer. Can you just inform your employees please?! So frustrating. We have been to Hard Rock/rehab every year since 2006, multiple times per year, except 2010. And oh my how things have changed. And if you start a tab by the pool, be aware that every time you add anything to your tab, even a bottle of water, all kinds of crazy "holds" will appear on your card. Do not give them your debit card! I will no longer recommend HRH to any friends & family and I probably will not be returning any time soon. It's really a shame because I love this hotel. But I can't justify spending my hard earned money on service like this, especially when all I want to do is lay by a pool!!

Problem: What would be an example of an positive (OPTIONS:
- negative
- positive) review?

Answer: I looked no further than Lisa E's review of this place and my mind was made up quite easily. She was right. You just can't control the clientele in a place like this, I mean most of us have access to do laundry in our own homes. The signage was only slightly confusing as it was my first time in a laundromat in probably ten years... but one of the nice ladies showed me the ropes and I immediately dominated the row of washing machines that can handle SIX loads at a time. Impressive. It turned out, the nice lady who helped me (who at the time was doing her own laundry) actually worked there. Not only that, she stayed late enough for me to finish drying my items before closing up shop. She was quite helpful and deserves a raise. My only feedback would be two things: 1) ATM - I had to run across the street to get more cash for quarters & 2)in regards to the a/c... with that many driers running, in the summer, in Arizona, and surrounded by that many mouth breathers, yeah, that could use some looking into. If I had to guess what the temperature was inside (in addition to being quite muggy) I'd say it was easily in the high 80's to low 90's. Sadly, the only employee who was working did not have access to change the temp - which I found quite strange. Regardless, this place is legit and as Lisa said, totally the Cadillac of laundromats!

Problem: What would be an example of an negative (OPTIONS:
- negative
- positive) review?

Answer:
Dear Denny's @ Scottsdale & Shea, I am very regretful to reform you that your restaurant is repulsive. Your hours, although appealing to the party animal which escapes from me from 11 PM - 4 AM, is not enough to make me return here again. Your food is, quite frankly, disgusting. I'm not sure where throughout the years the "Slam" in the supposedly infamous GrandSlam has gone, but I experienced a grand piece of crap on a plate. P.S. - please hire prettier / friendlier / more enthusiastic waitresses. Love, Wesley.