instruction:
You are provided with a user review of a restaurant. Your task is to classify the given review into two categories: 1) positive, and 2) negative based on its content.
question:
I called to get a toilet unclogged. After 2 attempted the tech stated I would need a new toilet and he recommended the $1000 fix. He said in 2-3 days it would be clogged again. He charged us $227 and asked if he would get 5 stars for his service. What???? I called to complain about not having value meet the mark of the amount paid. Customer service called and said they would call back in 24 hrs. No one has ever called me back. Awful company!
answer:
negative

question:
Okiedokie, let's do a little education first. When a restaurant is small and extremely popular and in a very popular part of town, you make a reservation, m'kay? Being told you have to wait or there isn't a table when you walk up during dinner or brunch rush is not the restaurant's fault, it is yours. We decided on a whim to come here, but called ahead and made a reservation for later that evening. Yes, we had to wait 2 hours for that reservation, but because we called we were able to go shopping and do other things rather than sit and stare sourly at the host.Also, I found the staff to be superbly pleasant and obviously dedicated to their work. I watched the entire staff while there, as I had a view of the entire room, and it was like a dance. They all help each other and watch out for each other and give a head's up or quick word to the table's waiter if it wasn't their table. The manager walked the room three times while I was there and spoke to each guest at least once to ensure a pleasurable experience. This was a level of service and cooperation rarely seen outside the five-star scene.If you find attitude here, you brought it yourself, love.The food is carefully crafted to bring out specific flavors and combinations that the chef has designed. This is not Applebees. This is carefully crafted food, and it may not all be to your taste. But that is the theme and design of this restaurant. Frankly, I f***ing love it. No, not everything on the menu, but the concept. I spoke with the staff throughout the meal, and they take care to buy local when possible and also sustainably raised/harvest food when possible. I like that in a restaurant, as that is how I eat at home.The drinks were also crafted with as much care as the food. And while pricey, it was worth every penny. Don't come here on a budget, but it's not overly expensive either. The value matches the pricing perfectly.
answer:
positive

question:
I stayed here with a small group (5 rooms) over a weekend. Granted, we paid employee discount rate because one of our group works for Holiday Inn. I am reviewing this based on what the going standard rate was for that weekend.Hell, who am I kidding? Even at the discount rate it was an awful experience.We were supposed to all be together, and while we were mostly on the same floor (but not all of us), we were scattered about on that floor. But thats fine, I understand...even though the request was made and confirmed months in advance. Part of this was because they thought everyone in the party had arrived, even after admitting that they had JUST been told two of couples were half an hour away, they had given our rooms to someone else!When I checked in I was enthusiastically told I was 'upgraded' from a double room to a King room (which is what I had booked anyway), and it was one of the newly renovated rooms! How exciting, right? Except it was right on the atrium, which is heavily under construction. I get it, hotels need to remodel on occasion, but they just did not handle this well. We were told what hours work was scheduled and that the evenings/night/mornings were quiet time. HA! Construction started over an hour early each day and went well into the evenings. Being woken up at 6:30AM on a Saturday by loud yelling and heavy equipment was not fun. It was even less fun on Sunday.The TV has annoying settings to force you to see ads and such - took multiple clicks to actually watch the damn thing.The WiFi was really bad. I was able to surf the net, and pictures on Facebook and the like took only a tad bit to load, but could not even attempt to stream from my home server or use a VPN for work.Parking was inconvenient at best - a lot of the parking lot is taken up by construction equipment and such. Their lot is very strangely laid out. This made getting to the hotel or onto the two highways extremely difficult and annoying. You look at the location and think its great, because its at a major intersection, but it is a pain in the ass to get on the highways.
answer:
negative