Problem: Need a place in Charlotte to get black out drunk without fear of waking up missing vital organs? Than the Westin Charlotte is the place for you. Was witness to an amateur drunk who passed out. Rather than doing the typical bounce and toss the staff gave genuine care and concern to the help him through the this moment of self reflection. One employee went so far as to ice his neck in hope to help him sober up, if nothing else at least remeber his name. Even when the EMTs arrived and drunk punches were thrown the staff stood stoically ready to show their support for their customer. So, it became a dinner and a show. Five stars. NERD RAGE!
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A: positive

Problem: Awesome! But then again, it is exactly my kind of place. It is an average sized building but seating is a bit limited, as a lot of the space is taken up by wine bottles. There is a great selection of wines including local and imported varieties and the staff is very knowledgeable about them. The food is also very good. We ordered a bruschetta plate and it was phenomenal, very fresh and bursting with flavors it paired perfectly with the wine and was a fair sized portion. The atmosphere is what makes this place really great. The lighting is dimmed but lit, there is a nice patio and the decor is classy, attire should be business-casual. The tables are black high tops and there were a few couches and a large bar. While we were there, there was an acoustic guitarist, no singing, just beautiful guitar serenading the air as we sipped wine, ate bruschetta and conversed easily. PERFECTION!
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A: positive

Problem: Avoid! Went with my sister, waited almost 30 minutes to be seated (because "the kitchen was behind", there were plenty of seats available) even though we were told 5-10. Host never returned even though more people came in after us. When we sat down we were greeted by a rude waiter who was also covering the drink / milkshake / sundae station. We both ordered Pepsis. He came back about 10 minutes later with a Pepsi and a glass of water. Took another 5 to get that fixed. By the time we ordered I had finished my drink and decided to see how long it would take to get a refill without asking - timed 35 minutes, after which I ended up asking another waitress because our waiter was MIA. Shortly after we got our food. My burger was barely edible - the meat was decent but the bun smelled and tasted too gluten-y, I ended up not eating the bun. I also ordered a poutine for an extra $3. It was the Susie-Q fries, cheese curds and sauce. It was so cold it seemed like it came straight out of the walk in. Because our waiter never returned to ask how everything was, I ended up asking the first person I saw for a new one (ended up being the manager or something) and got the replacement in about 5 minutes. The poutine was bland. I didn't even finish it. As far as the restaurant itself, my sister had a broken seat (akin to a rocking chair, the seat of her side of the mini-booth wasn't bolted down). The music was a mixture of modern pop (top 40) and Christmas (even though it has already passed). The bar area is too close to the mini-booths - a large group came in and were practically standing on us while waiting for their seats. All in all I paid 18.17$ after tax. The food was bad but the service was worse. Even McDonalds is better.
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A: negative

Problem: Not very business like. Missed first appointment with no call. Did not return calls for several days and when I was able to contact them and re-schedule, they were 1.5 hours late with no call. The actual work was OK at best, but they left without completing the job. Again, multiple un-returned calls for three days and a bad email address. Finally left a message threatening a bad review and got a return call almost immediately. Said they only missed two windows and would be return to do just those. I told them to forget it and warned neighbors who were considering hiring them. Don't waste your money if you see a special offer or coupon. Poor business practices!
How would this review be described?
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A:
negative