I bought my Honda new in 2007 from Honda West and have taken it there for all the maintenance (oil changes) etc. Every time I had an oil change, they always say ALL the fluids get topped off. I had always trusted that they did. Well, be ware. The last time my oil was changed, my windshield wiper fluid was bone dry. I had noticed the place was unusually dead. I had mentioned to the guy that the windshield fluid was completely empty and he told me that is the first thing they do is top off the fluids. I also noticed that their prices had really gone up since my last oil change. Anyway they were finished with the oil change in record time. When I was on my way home I tried the windshield wipers, and it was still bone dry. So my concern was if they didn't even fill my wiper fluid, then they obviously didn't check the radiator fluid, break fluid, power steering fluid, transmission fluid. Last time I checked, they are considered fluids, are they not? So I went to auto parts store and got some wiper fluid which they should have taken care of for the price they charge. My radiator fluid is low, and so is the break fluid. Well I called them back and spoke to the service manager and asked him what kind of an operation they run over there? He claims he had no idea the guy didn't check my fluids and told me to bring the car back, but I already lost confidence in them at this point. So the bottom line is they have a sign out front that lists all the things they do with the oil change, which I might add is NOT cheap, and all they did was change the oil. But did they really do that even? I will not be returning to Honda West based on my own experience and what I've heard from other people. Bu bye.
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1).