Problem: What would be an example of an negative (OPTIONS:
- negative
- positive) review?

Answer: Been to the one on Sahara and would give that location a 4.5. However, this location is lacking either management or overall service. I ordered and the cashier had to call someone else over to figure out how to place my order. They immediately make my shake, soI tell them it'll melt by the time the meal comes out plus i have to drive it home. She puts it back in the freezer. Then I hear someone yell "no call ins" Guess they were busier than they can handle. I see the manager waiting for orders at the counter and she tells a cashier "well i have 2 new guys in the back" Something i really didn't want to hear. She checks my order and realizes they didn't sub the sweet fries. She gives it back, calls my name and I ask "so i can be sure this is correct since you already sent it back" She assures me. I get home, i'm missing the sauce for my burger, the bun is not wheat and the shake is 1/2 melted." I used the bathroom while waiting and it was filthy. WHen i first arrived there were only 2 tables full and maybe 2 or 3 outside already eating. It wasn't so busy for me to understand the messed up order or dirty bathroom. Very disappointed.

Problem: What would be an example of an positive (OPTIONS:
- negative
- positive) review?

Answer: after wanting to come here for the past couple years i finally came and i'm glad i did! i had the chicken and waffles and it was great. the service was awesome and we didn't wait at all (i'm assuming because we came on saturday around 9 am and everyone is still knocked out and/or hung over). the only thing i would recommend is TAKE YOUR CAR!!! we realized we forgot our valet ticket and were too lazy and hungover/drunk to go back upstairs so we taxied it....round trip $45!!!! next time i will definitely drive there and enjoy their delish food again :)

Problem: What would be an example of an negative (OPTIONS:
- negative
- positive) review?

Answer:
Came for Thanksgiving Lunch, we ordered off the pre fixe menu and food took about 1hr to get our appetizer course. Then another 45mins to get colder entrees. Turkey was dry and bland, the sides were overcooked and sour. Dessert came about 5 mins into the entree course, we obviously weren't ready so waiter places all our dessert dishes on the table next to us. Bottom line: poor service, poor food and high prices.