Latte bowl here was a life saver.

positive

Okay, I was told that there was going to be a refund for the lab that didn't happen. It's been a month, and I have yet to see a charge-back on the card (been a month since the surgery, and the failure by the lab where the specimen was lost). Nice way of doing business. Don't tell people that they'll be getting a refund for services that were not rendered and then not go through with it.

negative

Stopped in on a recent trip to Las Vegas when we were craving Thai food for lunch, but the food was only so so. Crab papaya salad was okay but a bit too sour. The Pad Thai was greasy and strange tasting. BBQ beef was tough and lacked flavor. The accompanying sauce was tasty, but with the beef so chewy, that made it all the more disappointing. The restaurant - adjacent to a motel on the Boulevard beyond the end of the Strip - is clean and has ample parking. The service was okay, a bit slow but no complaints there. Maybe I am spoiled because I live near Thai Town in Los Angeles and there is a LOT of good Thai food nearby. I might eat at Ocha again if I were craving Thai when in Las Vegas, but this visit was not really satisfying especially when compared to what I am used to.

negative

I had Jenni's Special Pho and spring roll. spring roll was just ok but pho wasn't that good. because soup was a little plain and not salty enough. their service wasn't good because there is only one waiter serving like 6 tables so I had to wait the check for a long time. eventually nobody helped me to pay my bill so I had to go front and pay bill there. also they don't take credit card so I had to go ATM machine and withdraw cash with fee.
negative