Problem: What would be an example of an negative (OPTIONS:
- negative
- positive) review?

Answer: I've been craving a burger and based on the menu and all the signage throughout the Hilton this seemed to be exactly what I was looking for. When I arrived I was greeted by a sign saying, "please wait to be seated" and a group of three ahead of me. After a while the hostess finally arrived and told the trio ahead of me it would be a thirty minute wait. I wasn't starving so I went back to my room, I should have recognized the signs though. An hour later I returned and was told it'd be a few minutes. Ten minutes later I was seated. The restaurant was only 3/4 full. There isn't a lot to the menu so it was easy to decide what I wanted. After ten more minutes I was yet to see my waiter. Finally the hostess came around to get my drink order. She brought me a Guiness in a can with no glass. Ten minutes later she swung by to tell me it'd just be a minute longer. Meanwhile the man who was seated after me was placing his order. Ten minutes later the hostess came back, apologized and took my order. As I waited I noticed that a number of tables were empty, but hadn't been cleared. They were obviously understaffed. After another ten minutes a waitress stopped by with water for me. Five minutes later my meal (and the man who was seated after me, but ordered 10 minutes ahead of me) were served our food. And of course my order was wrong. I ordered no tomato and sauteed onions and got tomato and no onions. Too hungry from waiting I ate it. It was okay. Not the best burger I've ever had by a long shot. When I finished eating, the bill had the sauteed onions on it, as well a piece of chocolate cake. Twenty minutes after my food arrived, the couple who ordered five minutes after me had still not received their meal. They were still waiting when I left. I honestly considered skipping out on the bill the service and ambiance were so bad. Do yourself a favor and avoid this place - not that it's likely to last all that long.

Problem: What would be an example of an negative (OPTIONS:
- negative
- positive) review?

Answer: WARNING **THEY ARE PRIVATELY OWNED NOT BY TOKYO EXPRESS** have come to this location for YEARS! I have always been very pleased with the food and the service. This time, it was HORRIBLE. The Manager Jung, was extremely rude and not at all helpful. This place changed ownership a few months ago which means smaller portions for more money. Sue was the ONLY saving grace of this place. I will not return to location as well, I will advise friends and family to do the same. The regular bowl for Teryaki Chicken used to fill me up with left overs for approximately $8.10. Now the "plate" is 10.00. Imagine only 6 medium sized strips of chicken with 2 huge scoops of rice. Fill half of the plate with the salad and thousand island dressing and the other "half" with rice and chicken. The food quality tasted the same but amounts were different. I requested why this change took place and the manager Jung said "Eastwind has ALWAYS served on plated with half salad and have ALWAYS charged $10.00" Not only was I upset about the amount of food for the price, I was now extremely upset at the tone and way Jung spoke to my family and me. I do not recommend this location any longer but should you go... Ask for Sue. She is a sweetheart older woman that ordered me another bowl to say sorry for the way her family member Jung treated my family during this visit. We came from Anthem and feel this just is not worth the drive any longer. Steer clear folks if you were a regular at some point... not at all the same.

Problem: What would be an example of an positive (OPTIONS:
- negative
- positive) review?

Answer:
We received fantastic customer service at this location when purchasing furniture for our nursery. Love all the sales here, too!