We scheduled a taxi two hours in advance got email confirmation and assumed we were set. The pickup time came and went with no call or car showing up so I called the number and after five minutes of canned recordings, I finally reached an agent who asked if we were at a house or apt, then said he'd place the request. (If that was an issue why didn't they just ask earlier?) Then he said he'd call me back with eta. After 10 minutes with no call back I called again. Spoke to another incompetent person. She said there was no one available in the area so we were queued but she could provide no eta!!! Well good thing we weren't needing a ride to the airport! I asked to speak to a supervisor and was transferred to someone else. I asked if they were a supervisor and was told there are no supervisors on duty on weekends!! This was the most incompetent useless set of people I've ever dealt with. Stay away from VIP (Taxi Magic) if you don't want to be stranded somewhere! I'm deleting that app now!
Is this review positive or negative?
OPTIONS:
-negative;
-positive;
Answer:
negative