Problem: What would be an example of an negative (OPTIONS:
- negative
- positive) review?

Answer: Absolutely THE worst! This place won "Best of Madison" for Chinese food for how many years??? The judge must have been completely stoned out of his mind! Customer service: Very poor. The server never checked back until I went looking for her, wondering where our order was 50 minutes after ordering. Food finally arrived for our group of four--STONE COLD! Plates themselves were hot but practically frostbite on the food. Couldn't eat it. Manager came by, apologized and took 50% off the bill (!!!). Should have been 100% comped. I'm one of those folks who normally overlooks a lot and actually hates to complain, but this culinary travesty really needed to be reported. If this place previously had great food and service, then as of 2014 they've completely lost their "mojo".

Problem: What would be an example of an positive (OPTIONS:
- negative
- positive) review?

Answer: My friends and I decided to try this place because we were staying at the Palazzo. For a gourmet burger joint, this place wasn't that bad. It's a little pricey, but what do you expect in a casino in Las Vegas. My burger came out pretty good. I ordered the I love Bacon burger medium. Sometimes I order it medium rare depending on the place, but since this was my 1st time trying, I had to get it medium. So the bacon came out slightly crispy (the way I like it) but I wish they added another piece or two. The burger was cooked a little more than I wanted it to be, but it was still good. The reason I'm giving it 4 stars instead of 3, is because our service was really good and they have a wide variety of beer. Jenny was our waitress and she recommended the Fried Mac & Cheese Nom Noms, which are excellent! She was very attentive and always asked us if we needed more napkins or more drinks. If you guys decide to come try this place, I suggest the same and order the Fried Mac & Cheese.

Problem: What would be an example of an negative (OPTIONS:
- negative
- positive) review?

Answer:
PLEASE NOTE: I did not personally stay at this hotel, my husband did - this review is to highlight their billing practices. I purchased two nights, in a courtyard room, from Groupon.com. I was told the only thing not included was a $14.99/day + 12% tax - which would add up to $16.79 per night or $33.58 for the two nights. When my husband returned he said the bill was more (they had charged an additional $64 PLUS the $33.58 we expected) and not familiar with the voucher I purchased - didn't question them before leaving. When he called to let them know he had prepaid and needed a partial refund the hotel said that they charged him more because the rate had changed. He explained again about having a voucher, and the hotel confirmed that he used a voucher but that their policy was to charge more based on the current rate. I contacted Groupon.com and they are trying to assist in getting me a partial refund, but they also verified that I should not have been charged anymore than $33.58 for the two nights, unless something was charged to the room - which was not the case.