I've been to better Sheratons and what hotel sends staff to knock on the door at 8:30pm telling me that I'm playing my banjo too loudly. Never happened before and I'm in the thick of bluegrass country.

negative

This is a great company. My husband and I always call Benny (the owner) when we go to the airport. He is always on time, friendly and courteous. Debbie H

positive

Ahh my U-Swirl. This has to be my favorite fro yo joint in all of Vegas. Yes, it helps that it is conveniently located to me but also right off of the 215 and Decatur. It's in the shopping center with Wal-Mart and Starbucks. This location added the Rocky Mountain Chocolate Factory. Oh, the sweet smell of chocolate. They have anything from the best peanut butter cups to dipped candy apples. Seriously who could resist getting chocolate while stopping in for yogurt? The selection of yogurt and sorbet still excites me. There is always a sugar free option. There are always a couple of sorbet options for the dairy allergies. The sorbet options also change every couple of weeks in case you aren't crazy about the flavors offered that particular week. And the toppings. Don't even get me started. Fudge. Sprinkles. Fresh fruit. Cheesecake bites. Ok that's enough to make my mouth water now. Out of all of my weekly visits, I've only been disappointed once with the fact that the cheesecake was out along with no cheesecake bites. Otherwise, this place lives up to the hype. Make sure you give them your phone number to get the rewards with each visit. The staff is always friendly and welcoming. Overall this place is worth a trip in. Grab your cup and fill it up.

positive

I have been shopping at this store since it was open. It has a lot of items and prices are very competitive. I was generally happy until most recently. SF will only get one star from me due my recent experience at the store. Last week, I bought a few cucumbers and was charged for a case of cucumbers for $18.00. No problem. It was an honest mistake and I was refunded. Yesterday, I was totally POed by one of the staff working in the seafood counter. SF recently changed its policy - customers can no longer pick your own fish. Employees behind the counter will need to help us pick now. I personally think this policy change is a bad idea. SF is wasting its time and money as most customers will want to pick the freshest fish. Employees will be spending more time helping customers pick the right fish instead of spending time on other tasks. Here is what got me so upset. A guy told me to read the new sign that I was not supposed to pick my own fish anymore. Fine. So, I asked him to help me pick a fish. I asked him to open a gill of a tilapia and it did not look too good. It was brown instead of red - an indication that the fish was not fresh. So, I asked the guy to open a gill of the next poor tilapia. It looked red, but it was a little too small. So, I asked the guy to find me a tilapia with red gill and was a little bit bigger than the current one. He was irritated and blurted out, "You are like a girl". Needless to say, I was pissed. I reported the incident at the seafood counter to the store manager (in English and in my broken Chinese). A few minutes later, I noticed the store and the fish guy having a conversation that appeared to be a reprimand (at least it looked and sounded like it based on tone of voice of the manager - they were conversing in Vietnamese). To SF Management: If you happen to read this review, please change that fish policy back to let us pick our own fish. I am sure most customers prefer to select their own fish.
negative