I have mixed feelings about this store. I am a Northside resident and want to support local business but the customer service here is very poor. I usually buy 2-40# bags of dog food at a time and am offered help to my car about 50% of the time. The store is very dirty and the staff do not seem friendly or healthy--maybe the cat dander is activating their allergies?!? I understand others appreciate the kittens and cats roaming free, but I have gotten home to realize the dog food bags have teeth marks and puncture holes in them. I give them 2 stars for the buying program another customer mentioned, buy 12 bags get the 13th free. Overall, this store is disappointing.

negative

I was really excited about this hole-in-the-wall after reading all the reviews for 3 cup tofu and a great bar menu, but I was terribly disappointed with the food, service, and atmosphere. The server did not hear my order of one entree apiece, so when only one came out I passed the first 3 cup tofu onto my husband while I waited for my order to be placed a second time. After a few bites of his plate I wished I hadn't ordered a second. The tofu was alright - dense, overly gingered, sweet, and oily. The cucumber salad was like a too-vinegary version of kim chee and he wouldn't eat it. We ended up with two plates of obnoxious and overly seasoned tofu and veggies. The mussels appetizers smelled like Red Tide dead fish in the Florida Keys (perhaps if we hadn't omitted the cream sauce it would have covered the foul smell) and single spring roll per $4 order was kind of puny. The waitress balked at having to provide a receipt (thanks goodness I was prepared for the cash-only policy) and then "forgot" that I gave her $60 instead of $40. And the music consisted of a soul mashup CD on repeat. I definitely heard the same track 3x. I enjoyed my Sazerac, and I better for $8 a pop. Overall it was a terribly disappointing experience.

negative

Got food poisoning here today. I have been here before and have been satisfied. Today though I got the biscuits and gravy with eggs. Since then I have been vomiting all day. Very upset this is keeping me in the house on a Saturday

negative

This review took forever for me to write. With all the great reviews about this place, there wasn't more I could say. Frost Bites is like a UYE or an Elite Event, nothing but 5 stars. But you know what? I concur with my Yelp buds on this one. Frost Bites has taken their snow ice, snow cream, or whatever you want to call it to another level. I admit, I took my time on this review until I had my second serving. I didn't want other reviews to taint my opinion about this place. I also don't give too many 5 star reviews unless I feel a business deserves it. Well, I'm giving them the max. 10 stars would have been my vote if that was an option. If you build it, he will come. Well the owners, Mike and Will, set up shop in old Henderson and built it. And you know what, we came. We arrived in bunches. Most Yelpers came back for seconds, then came back for thirds, and fourths, and so on. Not hype, my friends. Frost Bites is too legit to quit. I've tried their Coffeelicious and Black Sesame. Tough for me to decide which is better because both were a smooth, a light, and a creamy icy heaven. Definitely hits the spot, especially this time of the year. Both were regular sizes, but are huge. Got no will power, then opt for their Monster cup. Prices here are the best to the point that I feel like I'm ripping them off. Service is also 5 Stars. The team here takes pride in their work and even a greater pride taking care of their customers. Don't be surprised on your second visit here that they already know you by first name basis. When it slows down, they will take their time to hang out with you. Frost Bites is cool like that, Mike and Will are cool like that. Visitors, I'm calling you out. Yelpers from all over Vegas are driving all the way to Henderson for this. Las Vegas Yelpers know what's up. C'mon SoCal visitors...your turn to give them a shot. Tired of losing money at the casinos. Tired of the high expenses to maintain your "Vegas Baby" lifestyle on the strip. Here's a great bang for your buck. Take the trip to Frost Bites Shavery for some snow cream with huge servings and great prices. You won't be disappointed. Black Sesame: http://www.yelp.com/user_local_photos?select=YWg2zzipuGDYmgXGYKIjjA&userid=y3FcL4bLy0eLlkb0SDPnBQ FTS: http://www.yelp.com/user_local_photos?select=j-MdUW_pEoGsBV5kyPC2JQ&userid=y3FcL4bLy0eLlkb0SDPnBQ Coffeelicious: http://www.yelp.com/user_local_photos?select=j-MdUW_pEoGsBV5kyPC2JQ&userid=y3FcL4bLy0eLlkb0SDPnBQ
positive