Worst experience I've had at a restaurant in quite awhile. I understand that it was their first day open, but it was a disaster to say the least. I had high hopes of going to this restaurant because they had gluten free pizza & because I have celiac disease, I rarely get to indulge in such luxury items. I walked into The Rusty Onion with very high hopes. My mom finally had a day where she could meet me for lunch, so not only was I excited to try something new, I was excited to spend some quality time with her. Needless to say, our time was spent bickering and complaining about the lack of service we received at this restaurant. When we sat down our waitress came to greet us and she was 'less than pleasant'. She never brought us our drinks and we had to ask nearly 4 other servers if we could get a simple tea & water. After this 'fiasco', we had to ask a few other servers for straws. 30 minutes go by and we still had yet to receive our food. Like most average people of the area, we do not have 2-3 hour lunch breaks, so timing is everything. As time began to slip away, my mother and I had to ask to see a manager. The manager told us that they were very 'backed up' despite the fact that the restaurant wasn't even a forth of the way full. Everyone around us was either angry or getting up & leaving at this point. As you could probably guess, my mom and I had to leave when I had 15 minutes left of my lunch break. So not only did I leave angry, I left very hungry. The manger did however ask if we wanted 'to go' drinks. Apparently a 'to go' water was supposed to appease the situation. I assure you, it did not.
Is this review positive or negative?
negative