TASK DEFINITION: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
PROBLEM: Didn't get the room we were promised. Kind of room we had reserved (2 queens) "wasn't available. they then squeezed 3 adult ladies into 2 singles and a blow-up bed. Had to pile furniture on top of tables to get it in! Very unsatisfactory!! Will not return, will not recommend. Will tell people going to Chicago to NOT stay in your hotel. When I next visit Paris nextspring, I intend to stop at your world headquarters to tell them what I think of the Chicago facility.

SOLUTION: negative

PROBLEM: Here are my experiences: - Had three rooms reserved, when checked in we were charged 2 different rates for the rooms - screwed up initial room assignments, gave us a room that was not even cleaned yet when we checked in - Could not get us new keys to a different room without great difficulty (we had to go to the front desk because bell staff went to the wrong room to give us new keys) - In room guide says pool in on the 8th floor and signs say it is on the 7th - could not get to the pool from the 14th floor without going all the way down to the lobby and then had to go to the 7th floor and take the stairs to the 8th - When we checked in we had the front desk staff go over which credit cards were assigned to which room. - When we received our bills, the credit card assignments were still wrong. I stay at "economy" hotels a lot and I have not even come close to having this many problems with a hotel until this one. This hotel should do Chicago a service and just close its doors. Due to this experience, I will never stay downtown again to deal with overpriced hotels with poor service and surrounding business that are just as bad.

SOLUTION: negative

PROBLEM: I stayed for four nights while attending a conference. The hotel is in a great spot - easy walk to Michigan Ave shopping or Rush St., but just off the busy streets. The room I had was spacious, and very well-appointed. The staff was friendly, and the fitness center, while not huge, was well-equipped and clean. I've stayed at a number of hotels in Chicago, and this one is my favorite. Internet wasn't free, but at $10 for 24 hours is cheaper than most business hotels, and it worked very well.

SOLUTION:
positive