Problem: What would be an example of an positive review?

Answer: I love the seasoning! Best in town compared to cravin crawfish and boiling crab. Love the food but dislike the service and management. They just seem everywhere and disorganized and not very attentive. If only the service was like boiling crab! That place is good too, but can't beat hnj seasoning!

Problem: What would be an example of an negative review?

Answer: Will the bad reviews ever end??? This place was terrible just terrible. It was terrible in every way. Let's break it down shall we. Let's start with the service. Apparently if you don't decide what you want fast enough, which means within a minute of you sitting down, that means that you are to be ignored completely as if you never make up your mind. That's what happened. I decided what I wanted and sat and waited. Not even my drink order was taken. There was a lady walking round for Keno and I decided that I would play. I asked her a question which she answered and she said she will be back in a few minutes to pick up my card. I filled out the little card and she never came back around to pick it up. The entire time before that she was coming around literally every minute or so and when I fill out my card and want to play she disappears like a fart in the wind. After all that my server finally decides to grace me with his presence after about 20 minutes and take my order. And while I was it I asked for a drink too, because I forgot to mention I had asked him for a drink the first time he came around and he never brought it so I asked for it again! Oh the food. I don't what was more abysmal the food or the service? I ordered a Greek omelet that had kalamata olives,spinach, and feta cheese. Typically when I order an omelet I get eggs and whatever ingredients that are in it are mixed into the eggs thus making an omelet. Well I guess here they have different ideas of what an omelet is supposed to be. When my order arrived there was a huge glob of eggs with a ton of spinach mixed in, maybe 3 olives in this huge mess, and huge cubes of feta cheese all over the top of the omelet not mixed inside with the other stuff. I have had an omelet with these same ingredients in the past and that one was great but this one was just plain gross. It was way overcooked and the flavors were not balanced. The toast that came with it was like cardboard. No butter on it at all. the hashbrowns were the only thing was halfway decent so I just ate those. Overall obviously a huge disappointment. I have had much better experience in other Vegas cafes in other casinos. This one I would just skip it.

Problem: What would be an example of an negative review?

Answer:
This store, which usually has pretty decent if not good customer service, gave me a HORRIBLE customer experience recently!! I came to the store during reg business hours (around 2:00 in the afternoon) & the kid who was working put a sign on the door "be back in 15 minutes". I went home & came back 15 minutes before closing hours & the rude, non-business-understanding kid who left earlier (I'm sure without the owner knowing) told me they were closed (15 minutes before 8!!) I was turned away twice on the same day. I needed water since me & my kids had none at home. I told the young man that I had been there earlier & was turned away by the "be back in 15 minutes" sign but he still wouldn't let me in...15 MINUTES BEFORE CLOSING TIME!! . I will never give my business to this store again!