In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

[Q]: customer: Hi.
agent: Hello, how can I help you today?
customer: I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?
agent: Sure, I am here to help you with that, can I know your good name to proceed further?
customer: Ronald Nelson here.
agent: Thank you. Please be online for a while. I will check your reservation status and get back to you.
customer: Ok.
agent: I am sorry to say you that there is no reservation found under your name in our database.
customer: That's ok, thank you for your help.
agent: Thank you for reaching us.
[A]: no_reservation

[Q]: customer: Hi.
agent: Hello, how may I aid you?
customer: I am Stephen Young. I am planning to visit some new places at Orlando, help me in booking my flight ticket with one halt.
agent: Sure, can you please share your travelling dates?
customer: My travelling dates will be 12/26 to 12/28.
agent: May I know your airport codes?
customer: I would like to start my journey from TX-DFW. My landing airport will be FL-MCO.
agent: Thanks for providing your details. Unfortunately there are no flights found with your requirements.
customer: Its ok, thank you for your assistance.
agent: Thank you for choosing us.
[A]: no_flight

[Q]: customer: Hello, I am Anthony Turner.
agent: Hello, how can I help you today?
customer: I would like to start my journey from Chicago, IL-ORD to attend my family meeting at Dallas, TX-DFW, can you help me in booking?
agent: Sure, I am here to help you.
customer: Thank you.
agent: On which dates would you like me to book a flight ticket for you?
customer: I would like to start on 02/27 and my return date will be on 02/29.
agent: Do you need a stopover in between your journey?
customer: I need a stopover in between my journey.
agent: OK, please hold on.
customer: Ok.
agent: Thanks for waiting, we found 1007 flight in UA airline with single connection and fare of 100.
customer: Ok, please book my ticket.
agent: Your ticket has been booked with your name.
customer: Thank you for helping in booking.
agent: Thank you for reaching us, have a safe journey.
[A]:
book