Choose your answer: is the following review positive or negative?

This store - this store representing Apple - has seriously jumped the shark! Everytime I go here - which lately has been FAR too often - I've wanted to pull my freaking hair out in agony. Let me add a disclaimer that there are a few decent people in this store. That said, give me a break! This place is awful and most of the reps are so wrapped up in their 'systems' and protocols, they've seriously forgotten why they're instituted in the first place. The store is incapable and uninterested in delivering excellent customer service outside of a "protocol" or in any given moment, and as far as going the "extra mile" to deliver for the customer: Forget It! In fact "extra" would not be included in a "step" and therefore, not possible. I've had a problem with my NEW MacBook and let me tell you, it's been a NIGHTMARE to deal with. I finally thought it was over & resolved but alas, no such luck. They've under delivered once again. To say I'm infuriated is an understatement. Let's see if/how they make this right. Cause WOW... there sure has been a lot that's been wrong. In fact, that's the worst part. Nobody seems to give a ****. It's unbelievable. So ya, we'll see..

Available choices: i. negative; ii. positive;
i.