I need to preface first by saying that I have always looked forward to an evening at AZ88. It was the first "cool" restaurant I ever visited before moving to Phoenix. Last night, however, was an extremely disappointing experience. My party of 7 arrived at 8:15pm for drinks and dinner. Drinks took a very long time to arrive to the table, and we finally ordered food at 8:50pm. As we sat with empty drinks (every single person in the party), we noticed all tables around us, which had arrived after us, getting food. We finally said something to our server at about 9:40pm. Drinks are still empty at this point. When our food arrived 5 minutes later (almost an hour wait, without new drinks, of course), fries and sandwiches were cold. We were told the manager was going to "fix" things (whatever that meant), and come check in with us. Manager never came. Nothing was ever fixed, except for 2 plates of hot fries. We were offered free dessert, but by that point we didn't feel like risking additional wait. Being a server in the past myself, I understand issues happen, especially on a Friday night. It was disappointing though to see that no true or genuine effort was taken to fix the experience on part of the manager. It was the first time I felt insulted to even expect to leave a tip considering the $35 bill and disappointing experience. My apologies to the server, but I could only leave 10%. Perhaps you can ask your manager for the remaining 10-15% I would 99.9% of the time leave a server.
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negative

Delicious Cuban restaurant not far from the Las Vegas strip - nice atmosphere, friendly staff, & extensive menu choices!
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positive

Why can't I give it zero stars? It doesn't deserve one star! I guess if you've only ever lived here, you don't know any better. Anyone who is a transplant from elsewhere, don't even bother. If you grew up skating at a rink where people cared about anything at all, this place will just bruise your soul. Here are ten reasons that this place SUCKS; 1. The actual skating floor is in desperate need of professional restoration, and that is the best thing this place has going for it. 2. The music is ridiculously loud. My teenagers complained, so it wasn't just me. 3. The music is completely inappropriate for families. If I had been in there scheduling a birthday party for a child, I would have been horrified! They actually announced a child's birthday, and then played a song about having "birthday sex"!!!!!! Unbelievable! If you go on a Friday or Saturday night, you can watch teenagers just about having sex in the seating areas off to the side of the rink. 4. They played a slower song and halfway through, started complaining over the intercom that people were supposed to be skating in couples or backwards. They never made the announcement at the beginning, and don't clear the floor before the change, so how was anyone supposed to know? 5. They arbitrarily shut off most of the lights on the skating floor (I think they think it looks cool), and in addition to little kids falling all over the place, you can't see them, so then you run them over! 6. They do very little in the way of games or interaction, and when they do, they do it in the laziest fashion possible. They announced that little Suzy's birthday group should come to the table for pizza, and just as those kids made it off the floor, they started the Limbo. Then they started it off with the pole lowered half way right from the first round. If you'd like any of those kids to come back, maybe start the pole at the top so everyone gets to go under at least once, dummies! 7. You can spot the regular customers immediately - they're the one who knew to bring an IPod! Every song on every skating session we've ever been to has been the same, and played in the same order. The last time we were there, they played an entire disc twice, so you heard the same list of songs in the same order twice in the same day! When they finally finished the second round and put in a new CD, one song skipped so badly, it took almost 10 minutes to get all the way to the end. The girl that was working the booth was out in the lobby talking to people and never noticed. 8. It is a safety nightmare. There were constantly people hopping the wall, skating in the wrong direction, people in shoes walking their kids around the rink, or worse, carrying small kids around while skating. Then they cut off all the lights on the floor, too! The last time we were there, kids were throwing one of those little rubber super-balls across the floor to each other, and letting it get loose all over the floor. Occasionally they do have floor guards out on the floor, but they are only interested in skating around taking to their friends, so the ball went unnoticed, even after we complained twice. I'd hate to be your insurance carrier. 9. The music is horrible. Even when it is not horribly inappropriate, its just bad, and played altogether too loud. There is no mix of different tempos, different types of music, or anything. Its the same crap, in the same order every single time. It is a great place for uninterested, absentee parents to drop off their unattended children. It's a lousy place to attempt to enjoy any family time together. 10. The rental skates are poorly maintained. My son went back up to the window with his because the wheels were visibly loose on one skate. Instead of fixing it or at least setting it aside to look at later, they put it back on the rack. We saw a wheel fall OFF someones rental skate while they were skating! All they need to do is care just a little to improve this place. When you look across the floor, nobody is having fun! Nobody is laughing, no shuffle skating with friends, no enjoyment at all. Wanna make a fortune? Open a skating rink. If this place had ANY competition at all, they would've gone out of business years ago.
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negative

Your staff should be ashamed by how your so called "owner" treats your customers. I just watched a line of people wait over 30 minutes while the owner chose to drink at the bar. Is it company policy for your employees to curse at your customers when they ask to eat on the patio? What about following them out as they leave trying to fight them like an immature child. My dog could provide better service. Needless to say, you lost out on ten customers tonight, and I'll be sure to let every single person I know what I watched happen tonight.
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negative