Embassy Suites is my favorite hotel chain, I will go out of my way to stay at their hotels. I have stayed at the hotel many times. It's gone down hill since I stayed last year. As a Hilton Diamond member I always ask for upgrades if possible but understand when the hotel is full. The problem this time was the late check in. They state on their website and it is Hilton's usual check in time of 3:pm. People standing around every where until 5:pm or later to check in and get into their rooms. I showed up at 4:pm and stood around until 5:10 pm until I received my room. I was told we were full last night, "hey it's great the hotel was full and being patronized " but why should the guest have to be punished because of an under staffed house keeping team. I was very obvious the whole hotel is understaffed. The plates and food from Whom ever stayed in my room the night before where right next to my door the entire stay even with a Noon check out. Do you not have anyone taking care of this, also outside ash trays over flowing, dirty lobby, serious lack of outside furniture for guest. It's pretty clear the employee's run this place not the management team. I'm standing in line for that famous Embassy Suites omelet, two cooks filling orders and bam 8:30 hits one cook packs up and leaves, leaving what appeared to be the Jr cook in charge for a twenty minute wait and a grease soaked omelet. After staying at nearly 50 different Embassy's and every Embassy in Phoenix this one is pretty much the worst. In it's defense the pool is amazing but lacking the use of outside bar. The rooms are clean but don't expect to see granite. The neighborhood is seedy, I actually heard a police shoot out with multiple gun shots across the street in November 2011. This could really be a great hotel again but needs a management team who can deliver.

negative

I really enjoyed the older ambience at this place. Kind of an 80s old diner feel, but very clean and not dingy like some other diners of this sort. Got the Jims special with home fries... Surprisingly good as well! There are many other good looking things on the menu, but I definitely have to come back again soon to try! It's a great distance away from my boyfriends house to walk, see you again soon coney!

positive

I come here often especially for the happy hour..best deal in town , nice atmosphere, appetizers are my favorite not too mention the happy hour cocktails. The prices on the happy hour menu is really affordable.

positive

Cute space, not big on culinary value. For the winter's months reduce the # of nice tables in the front room, and replace plastic chair and table in back. Hard to have the cozy designed experience of a French cafe when you are literally sitting on top of each other.
negative