Problem: What would be an example of an negative review?

Answer: I've been waiting to update my review of this location as to the owner sending me message about my experiance. Sadly I was forced to repeat myself as to the day, date and time of my experiance. As all the information was available already, I do not feel that it was necessary to ask for it again. It was also stated that the owner and fanchisee was not present as they. So I replied with a lenghty responce as to what had happend and provided details that I was unaware of at the time of my review. You see the counter was to my back. I did look over my shoulder and saw the bird, so I know it was there, I also heard it. What I didn't know until I spoke to my wife was that the bird was sat on the counter at the cash register................................ Can you belive that, a live animal on a food service counter, NO WAY, but yep it happened. Anyway, I sent a reply to clear up my review had caused and included my phone number with a request that I be called. Nothing, nada, zilch, nyet........... Guess making contact with the customer to ensure that there will never be a repeat of this type of incident is out of the question, guess corporate H.Q. needs to be notified. Wanna quess where my next e-mail will go?

Problem: What would be an example of an negative review?

Answer: You know, to cut straight to the point, this store is a huge disappointment. You will never see me shop here again. The two stars is because I just happen to be deeply in love with Trader Joe's, because if this was my first visit they'd be getting one star. I used to work at TJ's many years ago, but I know the culture that made this brand a success has not changed. This store needs to be re-educated on what being a part of this place means, STAT. I have never been to a TJ's that has such a limited stock of things. Please remember, I've worked at a TJ's (in VA) and I understand ordering, stocking, etc. That they were out of spinach, broccoli and their jalapenos were wrinkled from age tells me something is really amiss here. They actually only had one beefsteak tomato in the whole store. And you can tell that no one really gives a care. The guy I asked about stock acted like I was asking him to predict with 100% accuracy the Presidential race. No, honey, I just need to know why I can't get common vegetables here. Went down an aisle clearly in search of something. There was a girl there and she either had major OCD or she was just straightening clipped items to avoid my intense can-I-get-some-help-here stare. Obviously we know which one it was. They have a sample bar in the back of the store where they're always trying out the new things they get in. At the store I worked at, and many that I've been to, you generally call out to a potentially interested shopper (the ones that glance over for more than a second) and ask if they'd like to try a sample. These people avert their gazes and hope you don't steal what is probably their lunch because unless you get in their face and demand a taste, you aren't getting anything. It's really to the edge of rude. Fix that, please. Same thing with the wine tasting in the section where the alcohol is set up. It was right in front of the beer, which I was taking great interest in and it was obvious. I was searching for a beer that a nearby TJ's had (and where the section manager gave me a full rundown on beers/wines/spirits that made me feel like he cared - ahem) but couldn't find at this one. The non-busy wine tasting guy completely ignored me like I was invisible. Great customer service, keep it up. This store is a complete anomaly. I have yet to experience this sort of terrible customer service at any of the many stores I've been to (from coast to coast). They should be embarrassed, this store gives TJ's a really bad name. I think I'm going to call the head office, actually, because just writing this review doesn't feel like enough. TJ's is a great store, but this location needs help.

Problem: What would be an example of an negative review?

Answer:
The last time I was here was in December. I thought the food was spectacular. Today, three months later, not so much. Had the chicken biryani and the shrimp sag. Asked for the sag (spinach) to be made without dairy. There is another local restaurant that does this for me. Well they accommodated my request but the dish turned out to be flavorless. I didn't ask for the spices to be left out--just the dairy. So the shrimp sag was so so and this is being generous. The basmati rice that came with the shrimp sag lacked salt in its totality so it just tasted like white mush. The chicken biryani was generous and had three pieces of chicken which was enough. However, it was not tasty like the last time--again lacking in spices. Everything was freshly made that has to be said. The waitress gave us some raita (yogurt) and let us sample the "sambar?"when we inquired about what the buffet was like (before we got our food) It was lentils in a tomato base. Really good. The waitress was very polite, attentive and just an overall nice young lady. I am so disappointed in the food this time around though. I know this cannot be the same chef who made our food the last time. The bad thing about the restaurant business is the movement of chefs and staff. Here today, gone tomorrow. Today was a case where the former chef was greatly missed by us. I don't think I would make another trip out to 24th Avenue and Bell to eat this indian food. I thought I had found a gem, but sadly this is not the case. Management: Work on your food... who was cooking in December that made my first visit so great???