TASK DEFINITION: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
PROBLEM: My wife and I stayed here for a weekend in Chicago and had an okay experience. The location contrary to other reviews is not very good for a downtown Chicago hotel. Everything is at least a fifteen minute walk which in the winter in Chicago means a taxi ride. The other thing that you should know about this hotel is that they allow smoking everywhere. I don't necessarily mind people smoking but the lobby, the elevator lobbies and any area that was public had tons of people smoking and ashtrays everywhere. The pool/spa/excercise room was not very impressive either. It is accessible by walking through the business center corridor, wondering if you're going the right way and then coming to a pool that is extremely small. There is also no hot tub and the "spa" is a closet with a massage table. The concierge was helpful but the people that answer the "sheraton promise" phone told me that there was nothing they could do about ice being out on two floors. The beds were super comfortable. I think that this is probably a nice business hotel with top of the line conference and meeting facilities but for couples or families you can do MUCH better in downtown Chicago.

SOLUTION: negative

PROBLEM: It's so frustrating when a hotel posts a deal prominently on its website, claiming said deal is available on certain dates. But, when you call to make a reservation based on that deal, they tell you it's not available. There are rooms available, but not the deal. Then they try to condescendingly tell you they can only sell so many rooms at such a deal. I get that. Then just SAY that on the website. "Here's a great deal . . . but only a small number of people will actually get it." So much for the great reviews about service . . . I couldn't even get past the first phone call without being frustrated and annoyed. Bad form, Conrad, bad form.

SOLUTION: negative

PROBLEM: Stayed here as a treat to myself while in Chicago recently for a concert. I totally LOVED IT here!! When you called either the Front Desk or Room Service, the phone was answered with "Hallo Mrs (Name)" which was a great personal touch. Vanessa at the front desk, went out her way to help me - storing some things in a safe for me before I could book into my room. My room was wonderful - the bathroom was luxurious. I was on the 30th floor and the views were superb. We ordered room service and it came quickly and the guy was so friendly and nice. The doormen were great too and I wore jeans and a tshirt one day and they still opened the door for me, so no snobbery there. Comfortable, cozy bathrobes were available in the bathroom, the lights went on in the wardrobe (never seen that before!!), tv was HD ready and flat screen. The bed was like sleeping on a cloud - best sleep for a while. Would I stay here again?? Oh yeah!! No problem - just need to save up first!!

SOLUTION:
positive