I always look forward to Vegas trips. Though I don't like to admit it, I get all excited and giddy days before! I'm not too picky when it comes to hotel accommodations. I've stayed at hotels ranging from Circus Circus to Polo Towers to The Wynn and almost every other hotel in between. But I have never experienced such terrible service as I did at Caesar Palace. I had booked 3 rooms for the weekend and was told the rooms will be ready by 4 pm for my friend to check in. By 4 o'clock only 1 of the rooms was ready. No biggie though, I didn't need the room immediately. At 6:45 pm my sister arrived and tried to check in for the other 2 rooms, front desk told her house keeping was cleaning the other rooms which will take about 10 minutes, the rooms will not be in the same tower with the first one because there are no rooms available and the rooms will not be next to each other. WTHECK?! Really Caesar Palace, is it that difficult to arrange for 3 rooms to be in the same tower at least?! Anyways, 10 minutes roll by still the rooms are not available, 30 minutes later still nothing, 1 hour later still nothing... 9:30 pm and still my other 2 rooms were not available. To make matters worse, I had 8 guests waiting- not able to grab dinner and not able to get ready for the night out! Finally I arrived at 10 pm and was furious because the rooms were "supposedly" still not available. After throwing a fit and almost on the verge of throwing the front desk man into the fountain, the rooms were magically available and incidentally next to one another. To make matters worse, they only offered the rooms to be complimentary for the night and an upgrade with kings beds not 2 twins. In conclusion, Caesar Palace can offer bad customer service so be aware if you decide to stay here. They overbook the rooms and do not prepared to accommodate their guests when they are over capacity. So aside from the whole rooms ordeals, I don't think I can stay at Caesars Palace in the future again because the rooms definitely need some upgrading, the selection of food/places to dine at are minimal, wow it's quite a trip from the parking lot to the hotel and Oh Yea, service can be a hit or miss. The only thing I really liked/looked forward to whiling staying at Caesars Palace was the pool and checking out.
How would this review be described in terms of sentiment?
OPTIONS:
1). negative.
2). positive.
1).