Went here after being injured (dislocated shoulders, wrist) and detailed all this to Dr. Lovaas who began treatment which was VERY painful and offered no relief. At no time did he say that I should not be there or that it would cause more pain and damage. Selected a 6 mo plan yet due to the major pain I was going 3 x week (paying extra) but nothing worked. I had to go out of the country for the month of Aug and I informed them of this fact, the receptionist said that they would freeze my account until I called and let them know I was back, when I returned to LV I had to undergo the appropriate medical treatment (rheumatologist/orthopod/rehabilitation therapy since the pain was very bad and per doctor's orders, so I called to let them know I would not be able to continue with them. Not only did they lie about freezing the account and continued to charge me every month but their answer to this problem was "you can continue normally" or "we can cancel your account but you can continue to pay"- that is not a solution. They actually told me I needed to follow their procedures (and I know this how? their representative NEVER mentioned nor give me any forms/information to this effect (which I think is THEIR procedure so they can then come back with "you didn't follow our procedure because who knows what those are unless they tell you, right?) So it's BUYER BEWARE..... but I will continue until I get satisfaction from this place which should have known their limited services would not be of benefit for someone who is actually injured, this is not ethical nor correct.
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1).