Definition: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
Input: Rude, rude, rude! We stayed here on July 4th weekend. We drove from Michigan, we called customer service to get directions from I-95 w/c is a major highway to Chicago-- calling them from a cellphone, telling them we're in a middle of a storm and that we're lost....we were put on hold, forwarded to another person who did not know how to get to the hotel and we were on hold again. Giving up we decided to just exit the highway and try our luck at a 7-11 store. When we finally arrived at the hotel at 2 am no one was there to take care of our car so we looked for parking ourselves. Checking in we were not greeted by anyone, even the receptionist did not greet us!! no welcome to the knickerbocker, nothing! The man at the reception was rude, which makes me think what kind of customer service training this hotel has. The guy could not find our reservation and he seemed frustrated that we are checking-in at 2 am!! Well if they were able to give us directions maybe we would have been there 2 hours earlier. The room is not even spectacular, very small, probably a little bigger than a walk-in closet. Stay here at your own risk.

Output:
negative