Problem: Article: Some states also require that bartenders take alcohol awareness classes prior to beginning work. Check with your city/state to clarify the specific requirements. Alcohol awareness classes cover DUIs, fake IDs, Blood Alcohol Levels (BAL), serving alcohol to minors, preventing intoxication, and other related issues. Each bartending school is different, but most classes will teach you how to prepare hundreds of different kinds of cocktails, deal with intoxicated patrons, prepare garnishes, pour liquor, and differentiate between different types of beer and wine. However, going through bartending school is not a requirement in all states and countries, so you might be able to skip this entirely. Keep in mind that bartending school is not a substitute for on the job experience. You will still need to pay your dues and work in a supporting role to land a job as a bartender.
Summary: Take any required courses. Complete bartending school if needed.

Problem: Article: An apology is an acknowledgment that you made a mistake. Tell the customer, "I am so sorry for the error." This will make the customer more inclined to forgive you and/or your restaurant. Be specific in your apology. If the soup was too cold, say "I am sorry the soup was too cold." If the order was wrong, say, "I am sorry I brought you the wrong order." Always act sincere when apologizing, even if there is no real reason for you to apologize. It will make the customer feel better. Many customers appreciate an explanation, but do not appreciate excuses. For instance, you could say "I'm sorry, the line cook was confused about your order. I'll fix it immediately." But do not say, "The line cook mixed it up, not me. Just hang on while he fixes it." Maintain a sense of personal responsibility even if the problem is not your fault, and avoid excusing yourself or anyone else. If you are very sorry, emphasize how sorry you feel by saying "I am very sorry this happened." Apologies work online too. If your establishment is active on review sites like Google+ or Yelp, you can write apologies in response to bad experiences. Write something like, "We are sorry you had a bad experience in our dining establishment. I can understand why you were frustrated. We will investigate this matter in depth to ensure it does not happen again. Thank you for bringing it to our attention." When a customer has a complaint, no matter how serious, correcting it should take priority over anything else. If a customer is waiting to order and another customer has a complaint, the customer with the complaint should be helped first. Only after their complaint has been heard and an apology issued should the other customer's order be taken. If the customer's complaint involved re-making a dish, ensure that this remake goes to the front of the order list in the kitchen. Let kitchen staff know that they need to make the order a priority. If it is not possible to resolve the customer's complaint in a way which satisfies them quickly or within the time they have completed their meal, get their contact info so that they can be contacted later with a solution. For instance, if the customer orders takeout and doesn't have his order ready when he comes to pick it up, and doesn't have time to wait for it to be made, tell him to write down his name and number and he will be eligible for a free order of equal value later at a time of his choosing. Solutions take a variety of forms, each dependent on the specific situation. Thinking about the customer's mood, the customer's problem, and the options available to you to solve it will dictate your course of action. Ask the customer what they'd like to have happen to rectify the situation. Consult with your manager or coworkers in order to determine how to move forward. If the customer's request can be honored, do so. Otherwise, use the information you received from your coworkers or manager in order to propose an alternative to the customer. Think about how irate the customer is. If they're extremely irritated and angry, you should go above and beyond to ensure they are placated. Consider offering them a large discount, 50-100% off their meal. If the customers is mildly or only slightly put out by the issue about which they are complaining, offer them a free drink or a free side. If the complaint isn't terribly serious but intended more as an informational aside, such as "The table is a bit sticky," you might just need to clean the table up a bit. Always follow your restaurant's protocol when deciding how to handle customer complaints. Get your manager's approval before extending an exceptionally generous offer like a free meal. Sometimes food just needs to be reheated, sometimes it needs to be completely remade, and sometimes the customer will accept another solution entirely. Regardless, remove the undesired item with the customer's permission. For instance, if a customer says the soup is too salty, you should inform the cook who made the soup. Tell him or her, "One of my customers found the soup a bit too salty. Would you try it to see if it needs to be adjusted?" While it's important for you to apologize and offer something else to the customer who complained, if there is a real problem with the soup, someone else will complain about it too, down the line, and then you'll have to go through the whole apology and replacement process again. Speaking with your coworkers is also important so you can understand what kinds of solutions are possible. For example, if the customer wants a replacement side of mashed potatoes, you'll need to check with the kitchen before assuring the customer that you can replace them. It is possible that the kitchen has sold out of them for the night. Many customers might be too considerate or too proud to complain about their experience. The customers who do speak up are giving you an opportunity to improve on the dining experience, whether in the avenue of food quality, service, or dining atmosphere. Thank these customers by saying, "Thank you so much for bringing this matter to my attention."
Summary: Apologize to the customer. Act quickly when handling a complaint. Solve the problem. Share information about the customer's complaint with your teammates. Thank the guest for bringing the issue to your attention.

Problem: Article: This app is grey with gears on it. You'll usually find it on the Home Screen. It's about a third of the way down the Settings page. This is the second large group of settings on the page. It's near the bottom of the "GENERAL" section of settings. The switch will turn white {"smallUrl":"https:\/\/www.wikihow.com\/images\/2\/25\/Iphoneswitchofficon.png","bigUrl":"\/images\/thumb\/2\/25\/Iphoneswitchofficon.png\/47px-Iphoneswitchofficon.png","smallWidth":460,"smallHeight":294,"bigWidth":"47","bigHeight":"30","licensing":"<div class="mw-parser-output"><p>I edited this screenshot of an iPhone icon
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Summary:
Open your iPhone's Settings. Scroll down and tap Safari. Scroll down to the "GENERAL" group of settings. Tap the green "Block Pop-ups" switch .