instruction:
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
question:
customer: Hello, I am Shirley Martinez.
agent: Hello, how can I serve your today?
customer: I want to visit HOU from my hometown PHL, can you help me with single connection of flight?
agent: Sure, may I know your travelling dates?
customer: My depart is on 04/26 and return on 04/28.
agent: please mention your connections.
customer: I need a lay by in between journey.
agent: There is a Frontier 1002 with fare of 100 which matches your travelling dates. Shall I proceed with booking?
customer: OK, proceed with booking.
agent: Your booking has been confirmed on name of Shirley Martinez.
customer: Thank you for the help.
agent: Thank you for approaching us.
answer:
book

question:
customer: Hello.
agent: Hello, how may I help you at this moment?
customer: I want to attend a Marriage in Chicago. Can you please help me for booking the flight ticket?
agent: Sure, Let me know your boarding point.
customer: My boarding point is SEA.
agent: Can you please share your depart and arrival dates?
customer: My travelling dates are July 07 and July 09.
agent: Ok, May I know your connection limit?
customer: I prefer single connecting flight.
agent: Is there any other preferences?
customer: No, I don't have any other preferences.
agent: To proceed further, may I know your name please?
customer: My name is Emma Perez.
agent: We are happy to inform you that, we found a direct flight in 1022 Spirit Airline with a fare of 200. Can I proceed for booking?
customer: Please proceed for booking the flight ticket.
agent: Sure, your ticket has been reserved.
customer: Thanks for helping me.
agent: Thank you for approaching us.
answer:
book

question:
customer: Hi.
agent: Hello, how can I guide you today?
customer: Can you please help me in reserving a ticket to reach Houston with fare 1000?
agent: Sure, I am glad to help you.
customer: Thank you.
agent: Help me with your airport codes please?
customer: My airport codes are from LAS to IAH.
agent: On which dates you want me to book a flight ticket for you?
customer: Please book a ticket on 01/22 and need to return on 01/24.
agent: Thanks for your details, we found a connecting flight with flight number 1019 in Hawaiian airline and fare is of 100. Shall I reserve it?
customer: You can reserve it.
agent: May I know your good name please?
customer: I am Stephen Davis.
agent: Your ticket has been confirmed.
customer: Thank you for your extendable support.
agent: Thank you for choosing us.
answer:
book