How might one describe the sentiment of this review?
I bought a Groupon for 3 oil changes and went and got my first one and everything went smooth. I went back and was asked if I had a punch card and I did not so the manager at the time looked it up in the computer and found my info and saw I had two remaining. I just went today to get my last oil change from the deal and the manager there Gordon said I needed the punch card and I told him the old manager I guess who was no longer there just looked it up in the computer and told me no need for the punch card, he basically said the old manager would never say that and insinuated I was lying. I did not appreciate that at all especially after I showed him my last service paper that had VISIT 2 on it and also showing I paid 0.00 for the oil change, his explanation was perhaps I had a free coupon again basically calling me a liar. It is not hard to look into the system and see just like the last manager did that I had done the Groupon and how many oil changes I had left. If Big O wants to make it right and give me the oil change I paid for just look up my info, Lendon Marshall (480) 528-9488. If not then I will never go back and you have lost a customer. I cannot believe how I was treated....Possible answers: (I). negative (II). positive I think the answer is
(I).