What is the sentiment of the following review?
I decided to try a grooming salon, in hopes i would be get a more professional cut for my 2 year old yorkie, and also to be able to build a good relationship with my pup's groomer (as any human would with their hair stylist). Trust is always a big factor, and by trying this groomer out, I was sure to be impressed. The initial phone call was very pleasant, where I spoke with Sherry. She was very polite and bragged about her 16 years of grooming experience. She was also very persuasive in informing me new customers will receive $5 of their first groom, a bath, and doggy facial. From this phone conversation, I was under the assumption this was going to be the beginning of a very good grooming relationship. The day I dropped my pup off at this location, I was greeted by Sherry, eating her lunch in the front of the store. She beckoned another employee to take my companion, and I was asked how I wanted the cut. I explained I wanted the coat short, and face trimmed. I could be wrong, but typically, when I think of a good haircut or groom, consistency and "even-ness" is essential. I also asked to show the Sherry a picture, and she rushed me as my phone loaded, and said "how about I just make him adorable". That,statement of confidence gained my trust. 2 and a half hours later (which was quicker than I had anticipated), I showed up 10 minutes later (3pm, and they close at 3:30 on Saturdays) to a shop with a "closed" sign, and an angry "Connie" glaring at me as I walked in. Connie was literally, staring at me, as I waited for the prompt of my total. I then has to ask her how much I was to pay, as Connie's verbal skills clearly were not present at that time. I saw Sherry packing up her things and I said "thank you", prior to seeing my pup, and I was dismissed by her as she continued to gather her things. While I was given the $5 off as promised, when they brough out my pup, it looked as if they were grooming blindfolded. My dog still had sticky areas around his face, the coat was completely uneven, the face area was botched. In addition, my dog did not smell any better than how I brought him in. I am now writing this review, after my best attempt at fixing my poor pup's mane. The price and location may be ideal, however there is no customer service, and their "grooming" skills are extremely poor. I am a firm believer in giving tips to people in the service industry, however I also give credit where credit is due...and in this case, my tip when right back in my pocket. That being said, I will continue to go to PetsMart grooming, where the cut is even, the bath provided gives my pup an amazing scent, and I am not left having to trim up their mistakes. I will be forking out the extra $5 at Petsmart in exchange for my awful experience today.Do NOT go to this grooming salon.
Choices:
- negative.
- positive.
negative