input: Write a negative yelp review.
output: As a former manager for Big O Tires and a faithful customer since leaving the company I hate to write a bad review, but I am left no choice. The company in general and this location in particular have completely gone away from the fast service and customer care that at one time made them the dominant force in the Vegas tire business. I went into the West Charleston location two days ago to get a flat repair on one of my Big O brand tires. I arrived early as I know later in the day they get fairly busy. When I arrived there was one vehicle being worked on and nobody else waiting in the showroom. My problems started when the guy inside began to search for me in the computer system. He found me in the system but couldn't find my vehicle. He then began to question me as if I hadn't purchased the tires. I informed him that this set had been purchased in St. George and I would gladly produce the receipt if he wanted. He declined and wrote the invoice up. Let me stop for one second and explain that it was always company policy to repair any Big O brand tire free. We never asked for paperwork because we saw it as a chance to inspect vehicles for bad tires, shocks, brakes, etc. If you're going to question if I made the purchase and then tell me you don't need to see my paperwork why bother asking in the first place? The next rub came when I was asked if they could do an alignment inspection on my truck. I declined because I didn't feel like sitting in a tire store for an extra hour. I then had to initial a paper saying that I declined this inspection as if I was obligated to have my vehicle inspected merely because I was doing business with Big O. My work order was taken to the service bay and now my wait began. The truck that was being worked on when I arrived remained on the alignment rack for about 20 minutes after my work order was written and my truck didn't move. The rest of the bays were empty, but for some reason my truck wasn't being worked on. When the other vehicle was pulled out and that customer was gone my truck sat outside for another 15-20 minutes. I overheard a conversation between the sales person and the tire buster that lead me to believe the invoice had been overlooked by the service people and it was finally pulled in. And guess where it was pulled in to? You guessed it, the alignment rack. I was getting an inspection whether I wanted it or not. At this point I was going on an hour wait at a store with absolutely no other customers. I now watched through the window and saw the inspection that I asked not to be done being done. I do most of my own maintenance and know my vehicle well. Big O has never been a rip-off joint so I wasn't worried about some crazy estimate for work, but my patience was more than growing thin at the wait I was enduring. After roughly an hour and forty five minutes my truck was pulled out of the bay. The sales person informed me that I would be due for a couple new tires soon (true), had me sign another paper saying I declined the inspection and abruptly walked away. The tire buster gave me my keys and I was finally on my way. Big O Tires used to take pride in their Express Lane Service which meant that when a car hit the bay for tire service it was in and out in 5 minutes or less, even when getting a set of 4 tires. No customer ever waited for any tire service for more than an hour no matter how long the line and we kept our promise. We also prided ourselves on friendly no-hassle customer service. I guess those days are gone. In the years since I left Big O Tires as a very successful store manager I have referred a countless number of people to them for tires and service. Unfortunately I can no longer refer people I know to this company and I truly think I am riding on my last set of Big O's. I can get bad service anywhere and spend less money getting it.
input: Write a positive yelp review.
output: Clean gym, helpful staff and hardly ever crowded. Easy to get ur workout in without having to wait for equipment like some other gyms. Steam room, sauna, and pool are usually clean however the jacuzzi is frequently out of service. Maintenance issues I guess but lots of members disappointed...my pops included. He can't stop bitchin about it! Lol Bummer.
input: Write a positive yelp review.
output:
This is near the best Chinese fast food in town. Good service, LARGE portions, great prices and tasty! Very clean joint as well. If you are looking for a lunch or quick dinner, this is IT!