Detailed Instructions: In this task, you are given Yelp reviews. The task is to classify a review as "POSITIVE" if the overall sentiment of the review is positive or as "NEGATIVE" if the overall sentiment of the review is negative.
Q: First off, I have flown numerous times with Delta with no problem. This is no longer the case. For an upcoming trip our group of three purchased Economy Comfort seats in order to be seated together. We booked ahead and requested a row of three so that we could be together on our long flight. Just yesterday I checked Deltas website to ensure that everything was set up correctly and noticed we did not have seats listed and the row we had chosen was taken. After a couple of calls, one that included being hung up on, I FINALLY got to speak to someone. Mercedes, I believe was her name, sounded like she could careless about my issue, but nonetheless looked into the matter. After putting me on hold she came back to report that the ""system"" had removed my seat request, but said there was no particular reason why; some sort of glitch. Then while my seats were open someone grabbed them. I understand that these things happen, but being that my request was clearly there first I do no understand why they are not moving these other people. There are plenty of other Economy Seats open for them to sit in and they were only able to choose these seats because a flaw on Deltas part, not mine. I recognize that a request is just that, a request, but since the issue is with Deltas poor system, I believe they should compensate our needs. Sadly, nothing was done to make up for the inconvenience. Another part of my party even called and ended up speaking to a supervisor, Nick, who she said was ""extremely rude and unhelpful,"" which seems to be the trend with Delta's customer service. Needless to say we will never travel with Delta again.
A:
NEGATIVE