The worst branch! There is always a line, and you always have to wait to speak to a business banker. They are so understaffed here. The branch manager always asks me how am I doing and what he can do to better my experience but the experience is never different! Get a clue! The only person who knows what they are doing is val.

negative

I've gone here twice simply to put gas. The lady behind the counter needs training, a hearing aid, and a customer 101 class. I just needed gas. The first time I go there, the card doesnt work at the pump. I guess you always have to prepay your gas here??? So I go in and she rudely tells me "how" to use the credit card machine at the pump. MM hm. ok lady. Then I give her my card WITH my ID and it takes her two minutes to find my NAME on my ID. Really???? So, I give her a dollar amount to run and finally, we're on our way. We drove all over the place so the next morning I needed another fill up. Again, the card thing doesnt work. I go back in to prepay my gas. I go back out to pump and NOTHING. It's not working. I'm like what the crap?! After freezing my butt off in the cold trying to get it to work I finally go back in and tell her its not working. She goes, didn't you say pump 3? I said NO, I SAID $30 ON 1. I'm the ONLY car out there!! She presses the issue and says again, I couldve sworn you said three. I yell back, NO. I SAID ONE! I grab my receipts (after she tells me to keep all my receipts, which flags me that she's probably done this MANY times) and run out the door fuming. What an idiot!

negative

I went to the VIP Sneak Peak last night, and honestly, I wish I'd stayed home. Yes. I am a vegetarian, but my partner isn't, and she loves hamburgers, so I figured this would be a perfect way to show my love. We didn't have to wait long for a booth, but ended up with one by the door that was absolutely FREEZING. We both had jackets on and were still shivering. We went up in the line to order; she got an all american burger and smashfries. I planned to get Smashfries, a side salad w/ no onions and a cactus vanilla shake. My friend had the veggie frites, and said they were awful, so I decided not to go that directions. Apparently, the salads are pre made, and there is no way to get them without onions. I asked if maybe they were whole onions I could just take off. No, they were chopped. Ok. Since they don't have ANY other veggie options (no veggie burger, no grilled cheese, no vegetarian full sized salad), I asked the cashier what she recommended for a vegetarian. She told me this was not place for a vegetarian. Was I offended? Yes. While *I* am a vegetarian, my partner is not. We like to go to dinner together, and they've now lost both of our business. Finally, I wound up spending 5 minutes negotiating with her to try and have an arizona cobb salad made without chicken, bacon, onions or jalapenos. She finally figured it out, and we went to go wait. The wait was maybe 10 minutes, and then out came out food. The vanilla cactus shake tasted like a regular vanilla shake; nothing special. The Smashfries were actually pretty good; I liked their seasoning...but Delux's sweet potato fries beat them any day. And my salad? HA. It was a GIANT bowl only half filled...with chopped iceburg, a hint of cheese, a few pieces of tomatoes, and less than a teaspoon of guacamole. I wish I had taken a picture, it was that ridiculous. Plus, there were brown pieces of lettuce and the bases (the bottom of the lettuce that is hard and dirty) mixed in there. Sigh. And yes, even without any meat, it cost $6.99 I asked my partner about her burger. She said it was "ok." I asked her to compare it. She said it was worse than Red Robin, worse than Chili's, on par with Sonic and slightly better than Burger King. Ouch. That's a lot of money to pay for a burger on par with Sonic. She did finish the burger, but didn't like the fries. Will we be back? No. The food is over price for a mediocre meal, and they have made it very clear that "my kind" (vegetarians) and their friends/partners are not welcome.

negative

I decided to take the plunge and finally try a spinning class. Glad that it was here, a perfect environment to feel like a newbie. (The spin studio is dark, really dark. Arrive with plenty of time to find a bike and to adjust it for your frame & body.) I was greeted at 8:45am by the instructor and spinning phenom, Samantha. She played great music and inspired everyone to push harder.She would turn up the music occasionally when the black light was on, it became also trance or rave- like. After visiting a few more spin classes at the Village on Camelback, I learned that Studio 360 is a stand-up studio (they rarely sit down when riding.) After more spin practice, I will return and see if I can ride standing up the whole time. Sorry that I missed out on the Yoga Studio 360, that segment of the business ended a few months ago.
positive