I have long loved Tutto Pasta. Their food is amazing. However, their service was totally deplorable at an event I recently (Summer 2010) arranged there. I called and reserved a table in the atrium four (4) months in advance. I spoke with the owner to arrange everything. I was bringing my own linens and we picked out a preselected menu which was priced per person. The owner was very accommodating and easy to work with. The day of the event, however, was a disaster. I showed up early with the linens and found out we were not to be seated in the atrium as there was a poetry reading booked instead. Fine. The new area was acceptable. I found out they booked another party for our table 2 hours before us. Ok, well they better be gone and the table set up as promised by the time we get there. Nope. We get there at our reservation time and the earlier party still hadn't ordered dessert! They offer to buy us our first round of drinks to make up for the wait. Great! We end up having to wait a half an hour and set up the table ourselves to speed up the process as their wait staff had no idea about the linens. We finally are seated and have our free round of drinks ordered. The server proceeds to tell us the specials. Which is great, but we have a preselected menu which he knew nothing about. Meanwhile the free drinks take, no kidding, 45 minutes to get to our table!!! There were 12 of us and perhaps another 8-10 tables in the restaurant. NOT TOO BUSY. I'm a waitress and so are half the other ladies with me, we aren't stupid. The waiter also manages to drop a salad into one of our free drinks, all over the table and in the girl's lap. He says he's sorry and that he will get her a new drink and salad. That sort of stuff happens. But when the new drink takes 30 minutes to get to our table and was only ordered after one of us goes up to the bar to check what the hell was taking so long, that is NOT OK. The dinner goes on and on with far below par service. This leads up to my sister and I having a little conversation with the manager. The manager does not apologize for a single thing, instead he made excuses, blamed us and yelled at my sister (the guest of honor) before he stormed off. Holy crap! I have never been treated so poorly in any restaurant, EVER. There was bad communication between the owner, managers and servers. The service was disgustingly bad. It totally ruined what was supposed to be a very special night. No matter how good their food is I and the 11 other ladies will NEVER STEP FOOT AT TUTTO PASTA AGAIN. Awful!
Choose: was this review given positively or negatively?
OPT:
(A). negative
(B). positive
(A).