In this task, you're given reviews from Amazon's products. Your task is to generate the Summary of the review.

The product worked fine until yesterday when it stopped playing video VHS tapes and began to stop and shut off automatically. Moreover, contacting you by phone is impossible. You seem to hide behind suggestions that one should buy a publication just to get your phone number. Why not just list it under "contact" section.
Trying to contact Amazon Prime about a defective product