As I ' m sitting in my car in the parking lot , my brother calls me and he 's totally distressed . He says ( as far as I could understand at the time ) " Dad died " . I asked him to repeat and he said again , Dad died in a car accident . I ' m thinking to myself : What ?

A: Why might I be thinking " what ? " ?

Nova eyed the pool of sand and jumped on X 's back , holding on tightly . " You are covered in sand . " The female brushed some of it off and settled , holding on .

A: What do you know about X ?

He was quickly inducted to his group where his trainer was on hand to brief and walk him through the registration process . A while later , he handed me his excess cash in foreign currency and off he went to his group leaving us to fend for ourselves as we wandered around to catch a glimpse of him to say goodbye but to no avail . In the end we could only wave him goodbye from a distance and drove off .

A: Why was the narrator 's friend quickly shuffled away ?

Irate Customers . Do you spit in their eye or swallow your pride ? Do you listen to the problem patiently , not interrupting , and then offer a solution ? or Do you butt in , argue the toss , and stand your ground ?

A:
What might happen if the writer decides to spit in the customer 's eye ?