I want to start of by saying I am a massage therapist and have worked for a different Massage Envy before. I know the standard they are held to and this location must not have gotten the memo. I keep trying them as I know their structure well and know that it is safe and clean. I have gone to this location maybe 5 or 6 times now and each time has been a less then par experience. At first I thought i was being judgmental because I am a therapist myself and know what they should and should not do. But chewing gum loudly during a massage, wiping off excess lotion on to the sheets loudly and vigorously during a massage and rubbing my head as though you are giving me worlds worst shampoo job are not things to be over looked. I will generally over look if the pressure is less or more then I like because some people cannot do other pressures they are naturally strong or naturally more soft natured. The front desk is usually polite but when I come to the front to check out and they are in the middle of a personal conversation its off setting. Then to complain that the massage was not great and they look at you with deer in headlights look and say okay that will be $65.00. Not a I am sorry to hear that or Let me see if I can comp this one or give it to you at a discounted rate. My most recent visit was for a prenatal with my best girlfriend, because she knows good massage to. I made sure we were not in the room together so we could both get some relaxation and both of us were let down. I ended up going home and having my boyfriend massage me FOR FREE Just to get the kinks out from laying there for an hour. Overall they need to be more selective in their hiring process. If I had to recommend a Massage Envy I would say the Lake Pleasant location has literally 1 or 2 GREAT therapists out of their 12-15 therapists on hand that I have experienced.
How would this review be described in terms of sentiment?
Choose from:
i. negative.
ii. positive.
i.