My gf and I arrived here on 7/3 @ about 2 PM with all of our luggage. Then front desk girl tells us the only rooms they had available were bedrooms w/o bathtubs so my gf and I decided to wait. This was not fun. We had to carry all our belongings back to my car because we didn't trust the luggage with the staff there (They seemed very unreliable). They didn't have a room until 4 PM. Seriously, WTF?! We wanted to have time to hit the pool, get ready for a dinner, and catch KA @ 930. Also, when we checked in I had a resort credit. When we returned to the front desk, I asked the front desk guy if the credit applied to any of the Crystal stores. He immediately said no, so I called concierge to confirm and turns out this guy was wrong. Upon our entrance into the room, there was no welcoming feature where the curtains open and the tv comes on. Also, their bed is soft. Its soft to the point were its incredibly uncomfortable. I did not sleep well during my 2 nights stay at Aria. Overall, I do not recommend staying at Aria. It was a very unpleasant experience. There are far better hotels than Aria. Encore is the best so far.
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[i] negative
[ii] positive
[i]