Maybe someone in upper management will listen on here, Your service department at Prestige Dodge is horrible. The handful of times I have brought my 2010 Dodge Mega Cab Diesel in, I have received horrible customer service, 1st time I brought my truck in for the front bumper being loose and hanging down, I get JR Fisk as my service tech, I explain that I just bought the truck, it has 3k miles on it and the bumper is falling off. I ask that the bumper be realigned and tightened up. After a few hours I get the truck back and head home, only to find the bumper just shoved into the body and tightened. I return the truck and show them the bumper, the response I got was "we are not a body shop"........ That's nice......... So I brought my truck down to Chapman which wasn't much better with their attitude but did realign the bumper......... Moving forward to today, 6-2-12 I bring my truck in for a check engine light, 22k miles, oxygen sensor failure. Jr Fisk comes up and, he says we don't have a diesel tech today...... Ok when will you? Monday - Friday, ok. Jr tells me to call 309-8000 to schedule an appointment. So I get back home and call the number, the lady at the customer service desk that was 20 feet away from me when I was there answers and puts me on hold 10 mins or so. I hang up and my wife calls back, gets put in hold for 20 more mins......... Wife finally gets pissed and drives back out to your dealership. Hopefully someone will help out this time, Why is it that your service employees have an attitude like they don't enjoy their job so it rubs off on the customer, I spent $55,000 on our truck and this is the service we receive???? My in-laws also have a dodge mega cab and have also had attitude problems with your service department. My Neighbor Rudy has had nothing but issues with your service department and has advised me to seek out the service manager TY to get things taken care of. Why do I need to go to a Manger when I bring my truck in just to get a positive attitude with a little bit of communication? Hopefully someone in management will see this and realize customer service doesn't stop at buying the car. It needs to continue into the service department. Your recording on the phone while I was on hold says your number 1 in service........... It doesn't show.
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negative