Q: Read the following article and select the best answer. Article: How do apology languages work? Have you ever tried to apologize, only to be refused? It may be that you were offering a partial apology in a "language" , that was foreign to your listener. The five languages of apology include: Apology Language 1: "I am sorry." List the hurtful effects of your action. Not "I am sorry if ...", but "I am sorry that...". You might ask if they want to add any points that you have not recognized. Apology Language 2:"I was wrong." Name your mistake and accept fault. Note that it is easier to say "You are right" than " I am wrong", but the latter carries more weight. Apology Language 3: " What can I do to make it right?" How are you now? How shall I make amends to you? How can I restore your confidence that I love you-- even though I was so hurtful to you? Apology Language 4: "I'll try not to do that again." Engage in problem-solving. Don't make excuses for yourself such as, "Well, my day was just so..." Instead, offer what you will change to prevent yourself from putting them in the same bad situation again. Apology Language 5: "Will you please forgive me?" Be patient in seeking forgiveness. They may need some time or greater clarification of your input from Apology Languages 1-4. Finally, your apology may not be accepted, but at least you know that you have been faithful in offering a sincere olive branch of peace. Question: The passage mainly talks about _ - 5 tips for apologies that work - 5 ways of refusing apologies - the function of apology languages - the importance of apology languages
A: 5 tips for apologies that work

Q: Read the following article and select the best answer. Article: Yesterday my old neighbor knocked on my door angrily. Obviously, my cat, Rocco, had left a turd in his perfect flower beds. Fortunately, I wasn't home when this happened, so he angrily complained to my friend and neighbor Kate about this. She was kind enough to listen to him and to go down into the garden with him to have a look. She even took a picture. When I got home later, Kate had left a message on my answering machine about the incident. Hearing it was about my cat again, my stomach turned. Several weeks before, he'd gotten so upset that he threatened to put rat traps on the ground, hoping that would frighten me into keeping my cat indoors. So, I was a little _ this time. But I couldn't help but laugh when Kate told me the whole story. I understood what gardening meant to him. Since my old neighbor retired ten years ago, he had spent all of his time on his garden. So when I saw him in the garden later on, I went to talk to him. To my surprise, it turned out quite nice. I was really surprised to find that I had the grace not to respond to his bad words. Instead, I engaged him in a conversation on the beautiful flowers he'd planted, the color combinations and the care he took to create such a sense of order. I tried to convey my understanding and appreciation without complimenting or talking down to him. I was really amazed by how that turned out. We hadn't had a conversation like that for over a year! Question: What can we learn from the text? - The author's friend dealt with the incident patiently after it happened. - The author's old neighbor had a bad relationship with all his neighbors. - It was the first time that the author's cat had made the neighbor angry. - The neighbor didn't say bad words about the cat's action.
A: The author's friend dealt with the incident patiently after it happened.

Q: Read the following article and select the best answer. Article: Mass media are tools of communication. They allow us to record and pass information rapidly to a large, scattered audience. They extend our ability to each other by helping us overcome limits caused by time and space. Mass media can be divided into two groups: print media and electronic media. By print media, we mean books, newspapers and magazines. Electronic media include television, radio and movie. There are a number of ways in which mass media make daily life easier for us. First, they inform and help us keep a watch on our world. They gather and pass on information we would be unlikely or unable to gain on our own. Second, mass media help us to arrange our time and life. What we talk about and what we think about are greatly influenced by the media. When people get together, they tend to talk about certain happenings on the newspapers or on TV. Because we are provided with differing points of view through different kinds of media every day, we are able to comment on all sides of a certain issue. Third, mass media help us to connect with various groups in society. Through mass media, we are able to keep in contact with politicians in the world; with famous actors and actresses, and with our beloved singers. Fourth, the media help to socialize us. We learn about the preferred behavior and values from the people we meet as well as from the media. Through portrayals of people, the media tell us what proper behaviors are. By doing so, they teach us standards of behavior and values, and help us in our daily life. Fifth, the media are used to persuade people. A good example is advertisements through the media. Newspapers, magazines and TV are filled with all kinds of colorful, persuasive advertisements. Though many advertisements may not say openly that they want you to buy a certain product, they describe their products in such a way that you may want to but them. Sixth, the media entertain. All of the media make some effort trying to entertain their audience. For example, even though the newspaper is a main... Question: According to the passage, which of the following statements isn't true about medium? - Mass media have an effect on our speech and thoughts. - Mass media keep us informed and connected. - Mass media persuade us into buying what we don't need at all. - Mass media help us spend time with others in a friendly way.
A: Mass media persuade us into buying what we don't need at all.