Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
Q: As a regular visitor to Chicago and a freuent guest at the Ambassador East, I was exceptionally disappointed during our last visit. Room service has been eliminated despite the renowned Pump Room being located in the hotel, there was no in-room directory, the carpet was torn and stained, no phone book, the refigerator and honor bar had been removed, and the room was so small I had to turn sideays to get past the bed and the armoire. I asked the desk clerk about larger rooms, and he said they were all the same except for corner rooms - which is untrue, as there are several larger room types. He didn't even offer to check availablity of other rooms! In talking with the consierge, she blamed everything on upcoming renovations - which the hotel has been promising for more than two years. All in all, a very disappointing, and expensive, experience.

A:
negative