Detailed Instructions: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
Problem:This morning, I checked out and left behind one of the worst hotel experiences I've ever had: Hard Rock Hotel, Chicago. I am in disbelief that this hotel is part of the "Preferred Hotels" group. Upon checking in, I was "greeted" by a front desk staff that had better things to be doing and let it show. My room was poorly lit and dirty. The desk/desk chair was covered in sticky, dried soda pop (or something else?) which I had to clean myself so I could work. The "sound system" was put to shame by my 10-year-old daughter's boombox. No one, rock star or otherwise, wants to reach more than an arm's length for toilet paper. Everything is possible. This includes hiring professional and courteous staff to answer customer calls that are directed to the "everything is possible" line. Great marketing fails with no follow through. The in-room mini-bar policy ranks in my personal top-five most ridiculous business practices of all time. Do you charge Steven Tyler $7.81 for opening his in-room 'fridge? Looking back, I would have much preferred enjoying cocktails in my dirty room rather than the dirty, drafty, overpriced bar (with a horrendous wine list) With the exception of the fact that I was leaving, check-out was no better than checking in. I wasn't even asked about my stay! The young woman who provided me with a copy of my bill could not have been more unpleasant. I, for one, will not bring my business back to that location. Next time I'm in Chicago, I'm staying at the Hyatt. Rock on, TripStarr

Solution:
negative