For what you get, I do not like FedEx/Kinko's. The second star is for the service here, which is actually nice and fair. Their print work computers are a total rip-off. I honestly think that their OS system is some variant of Windows 95 or earlier. It's the only logical explanation as to why the computers are so slow. It's .30 cents a minute to run one of their computers. It used to be .20 cents, but I guess service this crappy has to be an exclusive benefit for those who thinks the world just whizzes past them and really just want to stop and smell the roses. Or watch the computer groan and pant. You put in your card, go through the rigamarole of accepting terms, logging on, etc., and then you wait. And wait. And wait. At this point, you have about a dollar's worth accumulated on your payment total as the computer chugs and wheezes to life. So you scramble like crazy to set up what you need to do to minimize costs. Everything being slow as molasses, of course. Oh, Yahoo Mail can't be accessed... unless you go through Yahoo chat and login that way. Groan, wheeze, shuffle. So in my case, I'm printing documents as the clock keeps adding .30 increments like the Jeopardy timer. It's .53 cents a page, but a good menu or two to navigate. Then the printer has to warm up, and hopefully, no one will take your documents as your own, so you don't have to sort out who belongs to what. .53 cents a page? The paper is not made from caterpillar silk, and even then, I wouldn't need it. The photo lab is slightly better, though only some machines recognize my USB card and some don't. And you can't always guarantee that all the machines will be in service. The experience would be a lot more justifiable if the computers were worth anything. It's ridiculous to charge such a high price for nothing as the computer stutters and gasps to open a Word doc. Fortunately the staff gets this, and have refunded me a few times when the computers suffer a massive brain freeze. This is a huge corporate business. There's no excuse for this. But the problems here are inherent to any FedEx Kinko's. I don't blame the location or the people who work here, but the company really needs to get its act together and replace their 1990's level computers with something from the current decade.
Choose the sentiment of this review?
Select from the following.
a). negative.
b). positive.
a).