I had purchased the Groupon for the Phoenix location as a treat for my birthday trip to Arizona. I had heard great things about the experience so I was very much looking forward to treating myself! However, when I called to make an appointment, the call center staff was rude and impatient once I informed them I had a Groupon. They told me I was unable to use it during the one day I had available in town. When I asked if it was possible to make any sort of arrangement, she cut me off and told me no and that if she even tried she would get in trouble. She then asked me if I wanted to book the appointment and pay for it without the Groupon--I understand her wanting to try to "make the sale", but I felt it somewhat inappropriate to ask someone who has already paid for a voucher ($20) to make an appointment with a payment of another $45 plus tip. Needless to say, the guest service is severely lacking and I don't know that I'd be willing to give DryBar another chance.
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(1).