I have been wanting to write this review for awhile. We had enrolled our kiddo in a few of their classes throughout the last few years. About a year and a half ago we found a multi sport class in the Arcadia area that we liked. The coach was very nice and we enjoyed it. So, we enrolled our son in the next class. Unfortunately, a whole group of kids that all knew each other enrolled in that class and I take it they were regular customers. My son was given no attention by the students or the coach and we pulled him after the second class. I do not think that it was fair to have the whole class know each other and be 'good customers' while my son was all by himself. The coach seemed to give preferential treatment to the other kids and it was frustrating. I complained and asked to enroll him in the class at another time. We were all set to start the next class and without warning a couple of days before I received a voice mail telling us that the class had been canceled and thank you very much. Well, our money went to waste, we were never offered another makeup session or anything because it is their policy to not offer refunds. It seems like the business has gone downhill in my opinion and I would not recommend it.
How would this review be described in terms of sentiment?
Choose your answer from:
[i] negative.
[ii] positive.
[i]