Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

The Sofitel Chicago Water Tower, while seemingly a good idea in theory, has many drawbacks. At first glance, it appears quite luxurious and grand, but some of its shortcomings cannot be overlooked. The hotel is quite tall, coming in at 32 stories, and the noise from adjoining floors and rooms is sometimes quite annoying. The staff members do little to try to ameliorate the situation for the dissatisfied guest, so it seems as if your pleas for help go unnoticed. The hotel tries to adopt a French flavor, but its efforts fall short. The only real French influences are found in the names of restaurants and bars. The hotel is conveniently located in the heart of the city, but this location also adds to the less-than-cozy feel of the establishment. The same complaint about the guest rooms and noise applies to the hotel in general. The city's traffic and noise both detract from the ability to fully enjoy one's stay here. Overall, I would not recommend this hotel. Make a different choice.
negative