Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

[EX Q]: I had originally chosen the Conrad Chicago Hotel for its location near shopping centers that were within walking distance. However, I later learned that I had made a poor choice. Upon arrival, the lobby seemed nice and we checked in with the clerk. Although, when we reached out hotel room, we were dissapointed in finding it to be a one-bedroom suite. My family went back down to demand another room with two queen-size beds. The clerk, after a twenty minute waiting period, was able to find us a suitable room. Upon entering, the room was noticably hot. We turned on the air conditioning, and after waiting for thirty minutes, the room remained muggy and humid. I called the front desk to complain and ask for a repair man or another room. They promised a repairman within ten minutes. 1 hour later I called again and remined them that the repairman hadn't shown up. They once again promised a speedy repair. While waiting, I discovered that our room had no soap and the towels were still damp. I called the front lobby and she said that they were sorry for the inconvenience and that there were some more one the first level, but I had to go get them. After all this trouble, I argued that they should bring it up to me, but in the end, I wound up going to get it myself. After returning to my room and waiting another 30 minutes, the repair man had not shown up. So I called again, and within 5 minutes the repairman came. He managed to fix the air conditioner, but it was about 12am. We were finally able to get some peace and rest well after the room cooled off, but as the night went on, we noticed another problem. The air conditioner began to make wretched screeches and banging sounds. It also emitted a strange odor. Upon checking with the front desk, we demanded another room because it was too late at night to have it repaired. There were not available rooms left, and being so fed up with this hotel's poor service, we promptly left and checked in at a nearby hotel. I don't recommend the Conrad Chicago to anyone who wants to enjoy their time.

[EX A]: negative

[EX Q]: Attended a wedding in Chicago; Sofitel is new, humming, very very modern (W hotel style - minimalist) and a great location. However, I miss the basics of a less trendy hotel. We checked in at 7 PM and our room wasn't ready - when they gave me a key the maid was still in the room making it up for me!!! I had to wait in the hallway .... On the weekend I came back for a nap at about 3:30 PM after vacating the room at 8:30 AM and it still wasn't made up. The housekeeping line was never answered so had to call front desk to get someone to make up my room. Also called housekeeping for a new hairdryer and they never brought me one....I gave up...This is a hot, youth hotel but for my next visit, I think I'd prefer some of the classic amenities likely timely housekeeping, a somewhat larger room that you can walk around, and a less trendy, hot, loud clientele. I'm over 40.

[EX A]: negative

[EX Q]: I arrived at the hotel 15 minutes prior to check in time as they recommend. When I get there I noticed that there is a couple and two other people waiting in line to check in. Ten minutes later after standing there with my suitcase, the woman at the front desk informs us that their computers are down due to a recent update to the software. She told us to wait until the computers booted back up. I asked if I could drop my suitcase off at the room and she said no because they need to electronically activate the cards and with the computers down they couldn't activate the cards. Finally another 20 minutes later the computers were up and I finally got my room. Wheres the "luxury" in waiting 35 minutes for a room? They also need to change the name of the hotel because their service did not leave me "allegro."

[EX A]:
negative