How might one describe the sentiment of this review?
Yes, beautiful. Yes, flashy, Yes, new. Yes, fun party place. Customer Service is TERRIBLE. Everything takes WAY too long. I have stayed in MANY hotels in MANY cities and this has to be one of the most over-rated hotels yet. It is pretty. I will give them that much but how about a little attention to detail. The first room we stayed in was on the 26th floor. The club downstairs was so loud, you could hear the pounding through the walls from 10:30am-6pm and then again from 10:00pm to 4:30am.... HORRENDOUS! Granted most people staying in the hotel are here on vacation but we were here for work and it was miserable to sleep here or spend anytime in the hotel during the day. The remotes did not work and the TV wouldn't play the movies you ordered.... The light in that bathroom and shower were out... We called for them to be replaced 3 times, 2 days later... we no longer had to pee in the dark. Our second room was on the 53rd floor. Thank god the club noise was no longer an issue. The movie system still did not play the movies we ordered- we had to have them removed from the bill. The two times we requested room service they quoted 1.5 hours! We only ordered once. The quote was correct. On top of all this... The hotel held over $3,300 on our card for incidentals... "due to the length of our stay" $3,300 !!! Are you kidding me?!?!?! That is ridiculous! Needless to say, we didn't pick this hotel and I will never choose to stay in the hotel again and I think you should seriously consider it before spending the kind of money they ask for....Pick your answer from: (I). negative. (II). positive. I think the answer is
(I).