Problem: What would be an example of an positive review?

Answer: This was not going out to eat, it was a true dining experience! The food was fantastic, the service was outstanding and manager, William Mischke made sure we got the most beautiful view of the city. My girlfriend and I are already planning our next visit. I highly recommend this restaurant. You will not be disappointed.

Problem: What would be an example of an negative review?

Answer: HORRIBLE customer service. Scheduled an anniversary dinner here, and was flummoxed when I tried to let them know we'd be running a bit late (15 minutes), as it was an unusual rain storm that had snarled traffic. First, the woman who answered the phone couldn't seem to find the reservation. Second, the fifteen minute grace period was obviously not okay with her. I was told the only other available time was three hours later. When I told her that we could either be there, but fifteen minutes late, or not come at all, she opted to accept that we wouldn't be coming and spending money there. What??! I mean, not everyone can have TOP CHEF money, but still. Craftsteak is not in need of building a client base? Give me a break. Clearly, the customer service of Tom Colicchio's staff is non-existant. Instead, hubris and bitchiness prevail -- almost like TOP CHEF itself.

Problem: What would be an example of an positive review?

Answer:
This is the best Thai food around. Don't be fooled by the building, the mother and daughter team serve up home cooking at it's best. Spicy catfish. Enjoy !!!!!