Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

I am writing in regards to our stay April 22-24. We were celebrating our honeymoon and were disappointed with our stay. There was construction going on in the hotel and we were not notified of it prior to our stay. My husband had ordered champagne and strawberries for the room to be in there prior to our arrival...it wasn't. When he called to place the order again, it never showed up. We were so disappointed and surprised by the lack of service that we decided to forgo ordering them for a 3rd time. Our room was very small, drab and lacked the romantic setting we were looking for. We had called to request a room with a large tub, similar to the ones in the photos, prior to our arrival, noting that we didn't mind an upgrade cost. Instead, the tub was incredibly small. We have stayed at the Intercontinental in other cities before and had such high expectations for the Chicago location, especially considering we were celebrating such a happy, once-in-a-lifetime occasion. The service and amenities just didn't match up.

negative

went to chicago for a week in may, decided to be good to ourselves and stay in the hilton, we were not disapointed. perhaps it was becuse there were quite a few conventions going on and a lot of people were only staying 1 or 2 nights but we got upgraged to exceutive level. we had 2 double beds with a bathroom each. they beds and pillows were too die for, so so comfy ant the end of a day when we seemed to have walked for miles. all the staff were very helpful. a lot of guests seemed to ignore the staff especially the chamber maids who they seemed to think they were in their way so perhaps that why some people felt these people were rude or unhelpful. about 2 blocks away on Harrison is a cafe called "Orange" which you have to make the only place you will have breakfast, the cafe and the staff are suberb. expect a 15 min wait on a sat & sun morning.

positive

There were many positives when staying in this hotel at the north end of the Magnificant Mile. The rooms were spacious and beautifully appointed with great attention to detail. The quality of service was excellent, the staff professional, and the location was perfect. There are great views of Chicago from many of the rooms. The staff seemed to care about the quality of my stay from the moment I was greeted upon arrival to the moment I got in my taxi to leave. There is a nice rooftop bar/restaurant perfect for a lite meal or a refreshing cocktail with great views of the city. There really weren't any negatives and I would recommend this boutique hotel to anyone staying in the Chicago area.
positive