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What a dr jekyll and mr hyde dining experience! We arrived about 8 minutes late to our 6:15 reservations. our table wasn't ready yet so we were shown to the bar side / waiting area. First impressions, Great decor, cool uniforms and very easy to tell who is a hostess, wait staff, bar tender, chef, etc. I also noticed how loud it was in there.. just a tiny bit below the volume of a night club. I was there with my wife, 1.5 year old daughter, brother in law & mother in law . the music turned up so loud it was hard to hear each other and hard to hear the staff. we were given a tablet to looks at drinks . I couldn't hear what the hostess said about orders .. so we waited for someone to come over and take our drink orders.. but no one ever came. (maybe she said to order at the bar?) a different hostess came into the bar / waiting area and said our table was ready. as we walked from the bar area to the dining area she said something about a cable car or train car? couldn't hear her over the music. as we entered the dining area she told us about the cool neon artwork above us.. again I couldn't hear her. my wife who was next to the hostess had to repeat to all of us after we sat down what she said. (the lights are supposedly the hand movements of Gordon when he makes a wellington) I was holding my daughter and I sat down. I was given a menu, then despite the fact that I had both hands full I was given the wine menu , which I had to set down immediately. they gave my wife a tablet that had the drink menu on it. (tablet had to reboot before we could use it - no bigie) everything on the menu sounded great lots of amazing options . although I quickly zeroed in on all the steak choices . after just a short bit a staff member came over with a steak cart. it has examples of all the amazing beef cuts. there is prime, dry aged prime, and real wygu beef. I really wanted to hear everything about the steaks ... but (bet you can guess) I could not hear him over the music . the wait staff was very attentive and we had no problems ordering a dirty vodka marinti and a whisky sour.. both were very tasty, couldn't taste the alcohol.. I'm assuming its because they were mixed so well , and they were on the big side . so the food we told the staff the Mac and cheese was for our daughter and please bring it out first. they brought it out very quickly! the Mac and cheese was amazing, best I've ever had. my daughter loved it and we were all eating out of her bowl. she also liked their yummy breads. when we needed milk for her again it was easy to get tell a wait staff member who very quickly brought the milk. my wife had a seafood plate with various fish and shell fish. she loved it all. my mother in law got the sea bass and also loved it. my brother in law and I both had the bone in rib eye, medium rare. the cook was dead one with a nice red and warm (not hot) center. seemed seasoned well, crazy thing. the steak was tough and chewy. ? it was juicy and had good flavor, but it was tough and almost had some grizzle on it.. ? very disappointing. I wonder if they got a bad batch or just a few steaks were tough? felt more like a roast than a steak in terms of tough/chewiness my mother in law loved everything she eat, but said she wouldn't want to eat there again because of the loud music. (house and top 40) I actually really liked the music that was being played.. just not the volume. I did mention that my steak was tough and they offered to refire and even change to a different cut. which normally I would do, but there's only so long a toddler will behave NAD I didn't want to push our luck. not to mention due to not being able to hear the wait staff my dining experience was already ruined. 355$ for 4 and a toddler. I spent 280 for 2 at the mix a year ago so its actually a good value. but I had a much better experience last year. =/ we have reservations for the Ramsay grill and pub so hopefully that will be a better experience. ** update** I canceled my reservations for his pub and grill due to my bad experience at his steak house and went to Bachi burger instead....pick from the following. -negative. -positive. I think the answer is
negative