Input: What would be an example of an positive review?

An example of an positive review: I'm very impressed with this casino/hotel. There are a lot of choices besides gambling for people to have fun. A nightclub, Don Shula's Steakhouse, Fatburger, and much more. I spent a few hours at the bar here people watching and enjoying the scene. There's plenty of parking in the parking garage and the staff here is pretty friendly. I have to come back with the Wife to give Shula's a try. Return Factor - 90%

Input: What would be an example of an negative review?

An example of an negative review: On January 4, twenty of my friends and I had a dinner at Humble Pie on 7th Street. Two days before the date, I spoke to someone who took my original reservation for 15 w/o any problems. I also informed her that we will want separate checksI'm sure, to which she said that it wouldn't be a problem. On 1/4 around 2 p.m.., I called again to confirm the reservation at 5 p.m. and also informed the guy on the other line that the reservation will now be for 20 not 15. He said it wouldn't be a problem, but noticed that the note on the reservation said "separate checks." He then said that Humble Pie CANNOT do separate checks for groups of 8+ because that's their policy. I wish that I was given the correct information when I first called because that would've changed my decision to have the dinner there. Some of my guests were just going to stop by and not stay long for dinner. At that point, it was too late to find a place and inform all 20 guests of the change, so I stuck with it. But for the record, I was already annoyed that a staff member did not know an important restaurant policy that should've been ingrained from the firstday of training. The reasoning I was given for the "one check policy" was: "You only have one server for the evening...". That sounded like a recipe for poor customer service. Well, that's pretty much what we got that evening. 1. As a guest was finishing up his Kiltlifter, he noticed that there was a piece of "ice" at the bottom of the glass, which he thought was odd for beer. As he got the piece of "ice" in his mouth, he realized it was a piece of broken glass. Luckily, my guest is so even-keeled that when he informed our waitress that evening of the broken glass, he didn't make a big fuss and just told the waitress to inform the bartender in case there are other shards lying around. She said that earlier in the day, a glass or two did break/shatter and the piece was probably one of the remnants. My other friend then got worried and checked her Kiltlifter from the bottom and noticed that the bottom of her pint glass was cracked. The incident was clearly NOT the waitresses' fault and she quickly told us that both beers will not be charged. My guests were grateful and they each received another pint of Kiltlifter. Luckily, my guest didn't order a diet Coke first, which is his usual, because if he had, he wouldn't have even seen that piece of glass coming, and probably sucked on it like ice. But he didn't make a fuss because well, sh*t happens. 2. Then the SAME guest ordered his burger with no cheese because of dairy allergies. Everyone ordered pizza or wings. People got their food served, but an HOUR AND A HALF after he placed his order, he still hadn't gotten his burger. Again, the waitress was apologetic but at that point he didn't want the burger. You would think that they'd give him extra attention after the glass incident, but no. He didn't say anything because that isn't his personality and he knew that I would be upset. And since it was my birthday dinner he didn't make a fuss to ruin the evening. Some of my guests asked for water and that was a little difficult to get, too. 3. After all this inconvenience, we were hoping that they could honor our request for separate checks. But there were inconsistencies--some were granted that request and then some were not. Frustrating! To be honest, she was good for the most part doing her job solo. She probably would've gotten a 20+% gratuity anyway from each of the guest Now imagine this concept, if there were maybe 2 servers or maybe 1 1/2 servers for our party, the poor service wouldn't have happened. One of them would've noticed that while everyone else was eating, one guest wasn't. Our waitress was not only waiting on our tables but other tables as well. Humble Pie, look at it from our perspective: my guest, who sucked on a piece of broken glass and was not served his burger (but instead a consolation pepperoni pizza, which, according to the waitress, was ordered but she can't figure out who ordered it, but it didn't matter anyway because my guest is allergic to dairy) was forced to pay part of the gratuity that was included in the bill. For bad service. And we're not faulting the waitress, who was working her a** off that evening, we fault poor management. I think you've done her a disservice because she seems awesome, but physically, you can only do so much. I've supported this establishment when it was The Living Room and I wanted to support Humble Pie because I support local. Sometimes good food is not enough. Anyone can get "good food" anywhere and they are plentiful out there, but selling an experience is an art. I'm not complaining because I'm asking for compensation or a freebie. But I am asking you to consider how you manage the restaurant.

Input: What would be an example of an positive review?

An example of an positive review: While walking through PH, I decided to try Pink's. Let me just say, YUMMY!!! I had the western burger and I think I bite my finger on accident, because I was eating it si fast! LOL. It was so good and so reasonably priced. It was cooked to order and all veggies were fresh, crisp and perfectly layered. Yes, presentation means a lot as well.

Input: What would be an example of an negative review?
An example of an negative review: Paid 1000$ ahead of arrival. To find out everything they had planned for me was offered at a much better rate through my hotel.