We have stayed at Aria three (3) times. Our favorite property in LV used to be Bellagio, then Aria was fast becoming the chosen one. But Aria screwed it up. Why? Poor service and very un-empowered staff. THE GOOD: new property, eco features, nice and comfortable rooms, interesting design, good air. THE BAD: Aria's marketing solicited us to come and offered 2 for 1 Elvis show. So we came but the show was cancelled due to crew's vacation (??). We got pretty ticked off and asked Aria's staff to give us some simple comps. Instead, they said we should go around and look for another show at another property (Aria has only the Elvis show, which went black for a couple of weeks). As a part of our package, we also got some free play. Machines were not accepting it or showing used up credit, where in fact it was not used. Staff admitted computer problems, but didn't do anything to make us happy. We called the managers - no help. They were repeating the same thing like little parrots. We travel a lot and I have NEVER seen such un-empowered staff. They have zero (0) authority to make any decisions to make the guests happy. Sad and disappointing. The property has nice and modern design but its functionality is questionable. Examples: Bathroom sinks splash water. Barely any place to hang the towel. Bathroom's sliding door is too heavy and difficult to close without noise. Your room can be far, far away from the centrally located elevators (which are fast and quiet). All these casino/hotel open areas feel more like a modern railway station in Europe or Asia than a casino. The place feels cold (not cool) and empty. It is completely different feel and touch than Bellagio or Wynn, which have warm colors and very artistic design. However, all these design/functionality issues would have been forgiven, if Aria had an excellent or at least decent service, but it doesn't. We liked Aria but they blew it. We won't stay there again.
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