How might one describe the sentiment of this review?
I know the title may sound strange but if you read this you will understand. My family came to this Hotel on the last leg of our 3 city stay in Canada. The place itself is in a great location, if not for the constant construction across the street. Each person we dealt with was nicer than the next. One night we came back to the hotel after being out all day and gave the keys to the Valet to park our car. They have underground safe valet parking, hay at $31 a night it better be safe. Well the next morning I received a call from the front desk that I need to come down because my car was involved in an "incident" last night. I immediately thought the worst. After meeting with a Hotel Manager, Maxine, she took me to see my car. Apparently the Valet scraped the side of my van against a concrete pole. Luckily first of all the car was driveable and the manager assured me that the Hotel will not only pay for the damage to my vehicle but will also credit me my last nights stay as well as not charge me for parking. I live over 400 miles away and in another country, I can only assume they will keep their word. I was given papers about the incident and who to contact about it. I came home and got an estimate for the repairs and a rental car. I sent it to them and they said no problem. i repaired my car and not long after received a check from the hotel to reimburse me in full. I have to say that they were totally up front with me and did the right thing. We had a pleasant stay and would come back in the future....Available choices:
[A]. negative.
[B]. positive. I think the answer is
[B].