Choose your answer: is the following review positive or negative?

Wow. I'm not sure who's running this place but PLEASE GET NEW MANAGEMENT. My daughter and I go for donuts once a week like clockwork (sometimes more often but we have a designated day and go before school starts). In the past SEVEN visits, our order has been wrong FIVE times. And there is yet to be an "oh, my apologies"...nothing. If anything, it was a bother to have to correct the order. And for the love of God, don't ask anyone to count proper change or correct an error pertaining to what you've been charged. It won't happen. It took three of these bumbling idiots fumbling around with the cash register because they were unable to do simple math. And I you go through the drive thru, expect your donuts to be thrown into a bag with half of the icing stuck to the inside of the bag and the other smashed or flattened because they should've been in a box to begin with. I'll make the drive to the Dunkin located inside of Cobblestone. The staff there is fantastic! Take note Dunkin on Riggs!

Select from the following.
[1]. negative.
[2]. positive.
[1].