This place has become a real disappointment. I've used them for years and been pleased, until recently. I picked up my work slacks a couple of weeks ago and wore them to work the next day. Imagine my irritation when I crossed my legs and discovered they'd ironed on a WHITE barcode label on the inside cuff of my BLACK pants. It was right at the hem, so it stuck out like a sore thumb when I crossed my legs! I took the pants back to the store the next day and asked that they remove it. It took no less than FIVE visits for them to actually get the barcode and iron on glue off my pants (though it never came out completely). The owner explained that the barcode system was their new way of doing things. Apparently they didn't feel the need to let their customers know first! I swore never to go back, but found myself in a pinch yesterday. My son cut his lip and got a spot of blood on my pants. Against my better judgement, I took the pants to the cleaner. I pointed out the spot (which had only been there an hour or so) and she marked the spot with tape. I picked up the pants today and guess what? The stain is still there. It's not even any lighter. It doesn't appear they did anything to it. Fool me twice, shame on me. I won't be going back again.
How would this review be described in terms of sentiment?
negative