Given the task definition and input, reply with output. Given an Amazon review, indicate whether it is a 'Positive Review' or 'Negative Review'.

Was working fine, then two nights ago i could not log on, said sim was PUK locked. Rep said he had to send me a new one and would call asap. have not heard a word and I want my damn books and movies. Not to mention I paid a fortune for this. PLEASE FIX ASAP
Negative Review