Q: I'm been here numerous times and received *okay* service, but this last time it was just terrible! Typically I'm there to meet clients as Starbucks is generally a nice place to do so in a quiet, relaxing atmosphere. Let's start by saying my name is Morgan. Yes Morgan, a unisex name. I am a girl and have known many Morgans both male and female. I've even run across a few unscrupulous business people who question if I am really Morgan (generally for credit cards, banks), however while they sound skeptical and ask more then the typical security questions, never, and I mean never, have I been so horrified and embarrassed as I was in this Starbucks. Nor have I ever met someone quite so ignorant and rude. The other day, I went into the Starbucks with clients and when I handed my card to the cashier, he asked if 'he' was with me. When I replied "he?" the cashier continued to look around us (a group of females) and ask where was "he, Morgan". Apparently 'he' needed to be around to show his ID. My jaw dropped! I replied that I am Morgan to which he looked at me skeptically, sighed, then brashly stated that I needed to show him my ID. Last I knew the appropriate way to handle this situation would have been to politely ask for my ID, not to assume (ignorantly so, mind you) that I am not the person on the card because, well, Morgan must be a male only name! More over, once he knew that I was in fact Morgan, being rude beyond that point was just uncalled for and unprofessional on so many levels. Worst yet, he never apologized, you would think for that much he would have. Nope, nothing. It certainly left a lasting imprint on my clients which had a few (mind you highly embarrassing) chuckles at my expense. Thanks for the laugh. Guess I'll find somewhere else to waste my money.

A: negative

Q: This is now the closest location (since the DC Ranch location closed) :( Stopped in to meet some friends for happy hour and good to know that this location is happenin too!! Although I really dont enjoy the parking situation at Desert Ridge - it tool me 20 minutes to find a space on a friday night....and then another 10 minutes to walk. There seem to be some angry drivers there!....or really thirsty :) I recall the days at the DC Ranch location....watching the civilized lunch/stroller crowd turn into the counter-top dancing /drinking kind!! Good to know that it has toned down some - or maybe that comes later.

A: positive

Q: Stayed here for a business trip, my fault for not doing my research but I definitely wouldn't recommend it for business. It has one restaurant on the lot and that's open from 11am-6pm, not super helpful. REALLY don't like that they don't make the beds or clean up during the day. I called and asked them to do so, housekeeping told me yes. When I got back that night, it hadn't been done, they had just left a bunch of towels. When I called to ask why the bed hadn't been made, they said they only do that for 5 stays or more. (by the way, their slogan is "We love to say yes") Also, they tried to sell me on a timeshare when I went to check in late at night and all I wanted to do was crash, not exactly the welcome I'm looking for. Facilities are generally nice, but there are so many other options in Scottsdale, I'd try something else first.

A: negative

Q: Got the portabello burger with a side salad and it was so so good. Everything on the menu sounds great. The employees were super nice. Can't wait to come back!

A:
positive