Choose your answer: is the following review positive or negative?

Garage door spring broke. Called Jeff at 4 p.m. Gave me a quote - scheduled for same day appointment later that evening. Calls me later to let me know he is on his way. Gets in the garage - replaces the spring in 15 minutes! Done! I didn't even have time to offer the guy a glass of water! This guy is professional. No BS, no chit chatting about this and that. You have a garage door problem - he will fix it for a reasonable price. Simple. Thanks Jeff!

1). negative. 2). positive.
2).