The Sugar Factory just does not cut it for me when it comes to quality desserts. And I am expecting quality because of the prices that you are paying. However, the Sugar Factory will stay as a nice gimmick to let people see on the strip. I have had 3 visits here and I can truthfully conclude that it is not my favorite place to be. 1st- Just trying it out and had their pasta. It was overly cheesy and it left me feeling disappointed, but my friend enjoyed his French Dip. Frozen Chocolate however was delicious. 2nd- Bought their "New Years Package" to ring in 2012 and this time was probably the best time out of the bunch. The manager was handled all of the booking and payment answered every email I had with inquiries very diligently and I appreciated that. For about $175 per person we were able to dine window-side inside and had a fantastic view of the strip. Our table was beautifully decorated with many fun adornments for us to use when it came time for the fireworks and also a complimentary glass of champagne for celebration time. Our server that night, however, was NONEXISTENT! The only things he did was bring us our drinks and took our food order. The busser was who came out to give us our food. This completely pissed me off because gratuity was already added on to take care of him. Of course there were times where we wanted to order more, needed refills, or something else and he was either on his phone near the back of the room or nonexistent. The food was seriously lacking with tasteless angus steak and the best thing was the crabcakes. Nonetheless, when it came time for the fireworks, we went right on outside and counted down with everyone else on the strip. 3rd- We had a party of 8 and I attempted to get a table for us around 9 PM. Plenty of open seats and the rest of my party went to the "treats" section to look at everything since I had people visiting from out of town so this place intrigued them. I was told by the hostess to go round up my party again and we would be seated immediately. I rounded them up after they just started looking around only to be told it will take 5 minutes to seat us, but it ended up being about 10 minutes. I am not trying to be picky, but if you are going to tell me to do something then also follow up on your promise as well please. I was told from our server that they no longer had Frozen Hot Chocolate so I opted for the Cookies and Cream Shake which I honestly have to say was even better! Overall, if I can avoid going here again.. I would definitely avoid it. High prices for sucky food and desserts. Best things are their expensive shakes, lol.
Is this review positive or negative?
negative