Q: Given a hotel review and the corresponding polarity of review (i.e., Negative or Positive) identify if the polarity is correct. Write 'true' if it's correct, 'false' otherwise.
Review: To start with, this hotel had the worst customer service. They were impossible to work with on EVERYTHING! Now, the problems we had in chronological order. First, we arrive at 8 PM Sat. to check in. They did not have the room with 2 beds we had reserved available, so they offered us a room with one bed and a rollaway (free of charge). However, the room was not ready yet. Finally at 10.30! (2.5 hrs later) we were able to get our room keys. But, there was no rollaway. Another 30 mins and 3 phone calls later, we had a rollaway, but had to get the charge waived a second time. Now we go to check out on Mon. and they couldn't print us a bill or give us a total. We stop 3 hrs down the road to get gas only to find out that our bank card had been overdrawn $2,127.00! We called the bank and found out the hotel had ran our card through 3 TIMES, for $709 each, when our bill was supposed to be $450. After sitting at the gas station on the phone for 1.5hrs, the money was finally put back in our account so we could continue our trip home. I would recommend a Holiday Inn over the Intercontinental any day.
Polarity: Negative
A:
true