My family has had an LA Fitness membership with family add on's for 7 years now. About a year ago, my mother cancelled her membership. We called today to inquire about adding her back on. We spoke directly with the GM who quoted us the regularly advertised prices; which makes sense. However, the GM's attitude was far from customer service oriented. I asked about waiving the enrollment fee, which has happend at every gym I've ever joined (Gold, the Village, Powerhouse, and LA Fit), and he referenced they do not do that, if they did it would turn into a used car lot. After referencing Golds, he said "apples to oranges" and eventually hung up on me. Isn't that the point? When joining a gym you compare? Great customer service goes really far with gym customers, as a GM he should be a leading example, not hanging up on veteran customers. Pretty scary. Its funny how different LA Fitness' operate these days compared to 7 years ago. No wonder so many people are jumping ship and moving toward CrossFit and studio style gyms. As for adding my mother... after being hung up on we decided to go with Gold's. Cheaper and a much more upscale facility. Gold's has a smaller 'women's only' room with free weights and a few cardio machines. Overall a better experience for her.
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negative