Is the following review positive or negative?

I gave two stars because the experience is fundamentally flawed. The food was pretty good, though, maybe a 3. First, we lined up outside. It felt a little bit like waiting for a ride at the state fair. You really had no idea what was happening, how seating worked, etc, until you got closer. They had a waitress taking bar orders in line, which frankly is the only reason I stayed at that point. However, you had to close your tab at the time of service. Once you get in to the counter to order, still not clear on what is going on, you've paid one bill (for the drinks) and are now carrying a massive goblet of beer. You order, are told what # booth you've been granted, and pay again. If you want water, you are given a cup at that time. So, now you've paid twice and are walking around with two beverages in your hand looking for your booth number. The food came out pretty quickly. Unfortunately, requesting another beverage now means yet another bill I have to pay. Honestly, I really wanted this place to work. I like the look and the vibe it has. But please, get a proper hostess and seat people normally. Let the waitstaff you've already hired take orders from the table. Get rid of the whole line thing. It's unnecessary and kind of a pain. It's way too much work for a semi-decent burger and a beer or two. The menu is admittedly very limited. You can have some variation of a burger, a salad, fries, and a drink. Don't expect much else. It's like going to 5 Guy's with a bar and a trendy atmosphere. The waitstaff was friendly and accommodating. I know they all were, because literally every one of them waited on us at some point. That alone was confusing as well. I never knew who to flag down when I wanted another beer. Once all of this is fixed, I'll be back to see if I like the food a second time, but not before.
negative