Problem: The restaurant and facilities were clean. I came in with a large group. The girls at the counter didn't blink, they took all of our orders with a smile and we got our food quickly. Everything was made to Zaxby's perfection! Love it!
How would this review be described?
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A: positive

Problem: My wife suggested I take our sales people to this place for a holiday lunch which for us also included some drinks. I dropped almost $200 at this place and cannot understand how this place stays in business. It was an off time since this place is right next to ASU and school was on break, but the food quality and service was horrible. Mostly the food but the service was barely acceptable. To start we ordered some of their pretzels, beer cheese, wings and some salads. Right out of the gate, they served us wings with rotting celery on the plate. I showed the waitress and she was like oh, we will get this fixed and go get new celery. She then brought back the same celery but cut in smaller pieces. I wish I had taken a picture...disgusting. We had to wait for beer a couple times and what I assume is the "brew master" served us twice and both times stuck his finger in the beer when dropping a piece of lemon in it. The pizza was no better than a grocery frozen dinner version and they obviously do not care about the presentation nor the quality. Given it is located in a school town, you would also expect it to be reasonably priced, but it is not.
How would this review be described?
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A: negative

Problem: I walked in here feeling amazing, so you would imagine my surprise when I walked out basically having my day completely turned upside down. The staff is extremely rude unless you're a usual or a instructor. It took about 15 minutes for my smoothie and my wrap. And there was no one ahead of me,nor where they busy. The smoothie was extremely tart. However I don't like to judge on first visits so on my second visit I was about 3rd in line, to where there was one cashier... I understand you need to be friendly or want to catch up but that doesn't mean 15 minute conversations. Besides that the wraps are good, not in love with the watered down smoothie or $5 small vegan cupcakes. Prices are somewhat ridiculous. Basically I would not sip the koolaid. You can make basically all the smoothies and wraps yourself. Save yourself the trouble and dont go. Extra star because ambiance is pretty chill and nice.
How would this review be described?
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A: negative

Problem: We waited an hour for our hamburgers and they were wrong. The hamburger delivered to the table next to us... also wrong. Sure they made up for it, but what if there had been an allergy? The kitchen is just a mess. The hamburger looks wonderful, they try to make it look like art, but unfortunately this makes it extremely frustrating to eat, bigger than your mouth and then falls apart. The patty was dry and split while eating ending up in a pile on the plate. The cheese curds for the poutine weren't fresh enough to squeak. The restaurant is very loud. Service was good, too bad the back of the house isn't. Might be fine if they fix the back of the house and start concentrating on the food instead of the presentation. And I certainly didn't go out for dinner expecting to be frustrated by the whole thing.
How would this review be described?
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A:
negative