Problem: What would be an example of an positive review?

Answer: My first haircut en francais was a success! Tornade offers $7 for a cut and $12 for cut and style (mise en plis) by their student hairdressers. No worries, the teacher is in the room the whole time, and will sometimes take over to demonstrate a technique or to check the work. My student hairdresser was meticulous and careful and I left with a good cut and beautiful curls. My test for a good cut is whether it still looks good after I've washed it myself at home. I'm a low-maintenance gal! And yes, it still looks good. Phone ahead for an appointment -- I called on Thursday afternoon for an appointment "next week" and was offered a spot on Monday afternoon. The school (like most) is closed on weekends but they do have some evening spots. Some locations (this one included) have a professional salon attached where graduates can earn a chair, and this salon is open weekends. Leave yourself lots of time. The hairdressers are still learning so a bit of patience is required. You get a head massage while your hair is being washed so this may help get you in a relaxed and patient mood! The school offers its courses in French only so if you are a unilingual anglophone you might have difficulty (though of course this is Montreal so many of the students speak English anyway). Yes, I'll be back.

Problem: What would be an example of an negative review?

Answer: Woah, I wish I had the experience that the other reviewers had. The service was the worst I've seen in years! They started out by taking my drink order, and totally ignoring my boyfriend sitting across from me. When they came back with mine, he asked for a coke to which they never delivered. We would of asked again, but they never checked up on us. They only came three times, to take our order, to give us our food and to give us our check. Plus, they forgot my boyfriend's taco and tried charging us for it! When we went up to pay, we told her about our experience and all she could say was "well, you should come back and get your taco." Um, no thanks, I think I'll stick with the Phoenix location. ;)

Problem: What would be an example of an negative review?

Answer:
I really want to rave about this place because there were some big positives. The patio seating was beautiful, the decor and art was awesome, and the whole place has this kind of upscale trendy fusion vibe. The burrito my husband ordered was seriously amazing--some kind of pulled pork that had fresh flavor and delicious sauce. However, our service was seriously lacking. We waited forever for everything, and she forgot out $11 table-side made guacamole. She wasn't around, so we had to ask a server at a nearby table where it was, and when she finally came to make it, she just kind of rushed through it and slammed it on the table. We asked for moderate spice and the guac was totally flavorless. The ingredients were of good quality, and I actually thought the addition of pomegranate would have been nice if we weren't essentially given a flavorless bowl of avacado hunks. I ordered the fried shrimp tacos, which were completely average. I ate one of the three and gave the rest to my husband. I should have known better than to order dessert, but I did it anyway--mostly because I was still hungry from not eating my tacos. I ordered churros, and it took half an hour to get one. freaking. churro. The server came up to us to tell us she was scared to come to our table because she knew it was taking way too long, and complained that she didn't know why they weren't done because all it took was for them to dump it in the fryer. When it actually got to the table, it was completely overdone. I didn't finish it. Hubby's food and margarita were solid, mine was mediocre at best, and the service was bad. I would give this place one more try, but I was pretty disappointed because it was recommended by several people.