Choose your answer: is the following review positive or negative?

Let me start by saying my Driver and Service were excellent and should not be blamed for crappy practices by the COMPANY ODS. So then what and Why would cause the low score? They have a practice when you present you card of Double Charging you they call it a pre-auth but your bank will show it as a charge, so when you use your check card as I did and instead of $58, $116 come out it can pose a quandary and future issues a full week after you use their service. Had the driver advised there would be 2 charges which would have sent me packing to the nearest shuttle instead, they do this and I pay Overdraft fees(They need to leave their name as ODS but change it's meaning to OVER DRAFT SERVICE Inc.) for their double charging practices, OOPS! I meant Pre-Auth and charge. Rider Beware and knowing is half the battle to coin a phrase from GI JOE

pick from the following.
i. negative;
ii. positive;
i.