You are provided with a user review of a restaurant. Your task is to classify the given review into two categories: 1) positive, and 2) negative based on its content.

I don't know why we can't give them zero stars. The lady at the desk is very very rude. She has no people skills. She won't let people speak and don't inform you of nothing. This place is a rip off and should be shut down. They need to get someone else to work the desk.
negative