There really is not much to say that hasn't been said already, but I will write my story/review anyway... I flew Spirit a year ago to Ft. Lauderdale and had no problems, issues, or delays. This time, we flew to Vegas from O'hare Wed-Sat and it was a completely different situation. I knew about the luggage cost, so the additional $150 I had to pay for my boyfriend and I was something I was "okay" with. I paid on-line the night before because it's a bit cheaper that way. For carry-on, I paid $40 each way for his bag, and for my check-in luggage, I paid $35 each way. We arrived to O'hare on Wednesday 2/13, with clear, blue skies in Chicago and obviously in Vegas, however, there was a two hour delay. So instead of leaving at 9:09 am, we ended up departing at 10:51 am. When we asked the extremely rude lady at the counter for the reason, all we got in response was an idiotic look and a "whhaaaaatttt?" At this point, my boyfriend was going crazy, but I was still "okay" with the situation because I've heard A LOT worse, and read A LOT worse. Fast forward three days later... we arrive to the Vegas airport about 1.5 hours before our scheduled departure at 5:20 pm. We go through check-in and all that, get to our gate, and it says 5:54 pm. Ok.. fine... we can handle 30 minutes. I step out to get a drink, and my boyfriend calls me to tell me that it just got pushed to 8pm!!!!!!!!!!!! I get back to the gate, and they announce that the plane has a maintenance issue and is currently in San Diego. Not sure how much more time passes by, but we get another announcement that the plane is now delayed until 9:30 pm and that there is something wrong with the plane and is getting a part replaced in San Diego. WOW... At this point, they called everyone up to receive a voucher. I got in line thinking it may be a voucher for a free flight or something (HA!), though my boyfriend was against getting anything from them, and we ended up getting a voucher for a meal in the airport for $7 per person... are you freaking kidding me?! We ended up using it and it was not even enough to cover two pretzels and two drinks... thanks a lot Spirit!!! It's more like a joke than anything... At one point in our short stay at the airport, I walked by the screen, and saw that the departure now says 10:04 pm... these bastards didn't even announce anything until 15 minutes after I saw the time on the screen. There was nothing anyone could do but wait... and that's what we all did. NEVER AGAIN am I going to fly through Spirit... I don't know how the hell this company is still in business or operating. I highly doubt that they were fixing the plane... they just don't have enough of them and what is a 5 hour delay to their passengers?!?! The staff is beyond rude.. I feel like that's a requirement when they apply for this job. I had a great trip, but this totally ruined everything and I am still recovering from exhaustion!!!
Is this review positive or negative?
A. negative. B. positive.
Answer:
A.