In this task, you're given a review from Amazon. Your task is to generate a rating for the product on a scale of 1-5 based on the review. The rating means 1: extremely poor, 2: poor, 3: neutral, 4: good, 5: extremely good.
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Question: The retaining nuts that loosen/tighten the braces fell out and I can't find where to contact them for any warranty support. Google can't even find them so where is their support folks? Warranty? Anyone? The lock nuts should be "captive" in the bracket and not able to just fall out on the road.

Answer: 3

Question: Had high hope on these. Think that it's such an awesome idea. However when you put it in use, it's kind of flimsy. Unless you have pure soil you can dig, if there are any rocks, roots, wood chip... Good luck to your fingers.

Answer: 1

Question: There is no arch support...I was looking for more of a shoe fit with the softness of a slipper. The fit is right and the softness...fine for sitting in front of the fireplace.

Answer:
2