This is what soulfood is all about. Great food selections here. Had the jerk wings , green beans and macaroni. I wish they had real plates, silverware, and waitor service, that would really push them over the top.

positive

I've stayed at the MGM a few times but never have I been so disappointed with my stay until this past weekend. First, I linked my reservation and my friend's reservation a week prior so we can have rooms next to each other. I understand this is hard to accomodate due to the high volume of customers, but I did not appreciate the front desk lying to my friend and telling her that the reservations are not linked when they are. Second, we booked our rooms at the MGM this weekend because we had an offer that gave us entry to Wet Republic and Hakkasan. We arrive at Hakkasan and was told that the offer is not valid on Saturday night. When we checked in, we were told that the offer is valid Thursday - Sunday; I'm pretty sure Saturday is between Thursday - Sunday. We went to the front desk to fix this issue and was told by a very unhelpful manager that there's nothing they can do because Hakkasan is independently owned and the fine print said "offer subject to change." Just a tip, MGM, don't offer your customers offers you can't honor. What I am most disappointed with is that the manager did not even offer to help us contact Hakkasan until I pointed out that the least she can do is pick up the phone and TRY. She did and viola, a member of Hakkasan's team resolved the issue right away. The only thing I was satisfied with this weekend was how Hakkasan handled this situation. I have never had any of these issues at the Wynn, Encore, Venetian, Palazzo, Mandalay Bay, Mirage, and even Bally's. I am extremely disappointed at MGM's below mediocre customer service. I understand that problms occur, but I do not appreciate being lied to nor do I appreciate a manager that refuses to do the simple act of picking up the phone and at least TRY to help a customer resolve their issues. If you want a hotel that offers below medicore customer service, this place should clearly be your top choice. Never will I, nor any of my guests, stay at the MGM Grand again.

negative

The Big Earl cheeseburgers today were VERY pink inside and dry as a bone. $35 for 3 dry, under cooked cheeseburgers and fries that tasted as if they had been sitting for hours. The best thing about our meal was the chocolate shakes. For the money, Joey's of Chicago on Carefree Hwy has a much better burger that runs down your elbow and the fries are out of this world! They even have delicious milk shakes so why bother going back to Big Earl's... Joey's of Chicago is clean, has a much larger seating area and the staff is always friendly. Definitely not worth the money or drive.

negative

Call me crazy but I just don't approve of Crazy Mocha's appearing on every street corner. The coffee is good but not great. I can buy a bag of flavored coffee and brew it at home. I've had better lattees and specialty drinks.
negative