In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

[Q]: customer: Hi.
agent: Hello. How may I guide you today?
customer: I want to change my existing reservation. Can you help me for that one?
agent: Sure, I will help you with that. Can I know your name to check your previous reservation?
customer: Sure, Kevin Allen here.
agent: Please be on hold to check.
customer: Sure.
agent: We regret to inform you that, there is no reservation found on your name in our reservation list.
customer: No issues, thank you for the information.
agent: Thank you for approaching us, have a great day.
[A]: no_reservation

[Q]: customer: Hello.
agent: Hello. How can I aid you?
customer: Can you aid me to book a ticket from MSP to AUS?
agent: Sure, can I have your travelling dates please?
customer: My trip dates are June 9 and June 11 respectively.
agent: Please provide your specifications.
customer: Make sure that connection limit is single.
agent: May I know your good name please?
customer: David Carter here.
agent: Unfortunately there is no flight found with your given details.
customer: Oh! ok.
agent: Thank you for reaching us.
customer: Thank you.
[A]: no_flight

[Q]: customer: Hello.
agent: Hello, How best can I support you now?
customer: I would like to meet my uncle at Chicago, please help me in booking a ticket from ORD to ORD.
agent: Sure, I would be happy to help you. What is your expected budget for your ticket?
customer: Please check the price below 500.
agent: Ok, On what dates you have planned to travel & return?
customer: My journey dates are 02/08 and 02/10.
agent: Thank you for your time, we have found a Frontier airline, flight number-1020, connections-1 and ticket-100. Shall I make a move?
customer: Ok, please proceed with my booking.
agent: To proceed further, we need your name?
customer: Sure, my name is Raymond Brown.
agent: Ok, Your ticket has reserved.
customer: Thank you for your assistance.
agent: Thanks for making us to serve you.
[A]:
book