Q: positive

A: I reviewed this coffee shop 6 months ago and wasn't overly complimentary. Have been back many times since, and can happily report enthusiasm and satisfaction as a customer. Since the early days of potluck hot drinks, I now get my coffee with steamed milk, and the staff remember my name, which considering the absolute stonewalling I've received in Surprise since i moved here gave me a nice shot of esteem along with the shots of coffee. The venue is always clean, the service is quick considering how busy it can get, and I enjoy sitting on the bar stools 'people watching' for 30mins or so.

Q: positive

A: Me and a couple of my friends did dinner here the other night and Im really glad we did, its great to see so many new and well run venues in the downtown area. We were on our way to a Suns game and decided to stop in for a bite. I decided to do some "carb loading" and had the soft pretzels and provolone fondue and they were awesome the pretzels were nice and soft and the cheese was a perfect companion, followed by the chicken stroganoff which was very nicely done and the sauce was just the right consistency not too thick and not too soupy. The service was very good and the downtown vibe is actually starting to feel like it is getting a pulse.

Q: negative

A: Terrible!!!!!!!!! I was on the hunt for a Heavy duty Commercial grade carpet for my office. The first slaesman that came out was Bob Blankenship. He was awfull. He measured and gave me a quote. When I asked how much it was he gave me a price. I then asked for him to leave a quote and he refused! He said " GIVE ME MY BUSINESS CARD AND I'LL WRITE THE PRICE ON THE BACK FOR YOU" so I let him. I told him I would like a breakdown of Carpet price and Installation. He refused! I asked him for the brand of carpet......HE REFUSED saying " All our carpet is made specifically for us under our name" I called customer service and spoke with a man, I explained what was going on and that Empires prices were extremely high. The man on the phone took almost $1500.00 off the price and said he would have a new rep come see me. I got a call from Mike Miran with Empire and he said there was no need to come back out. The price the Man had given me on the phone was for the lowest grade of carpet they have to keep me interested. That same man from customer service called me back to ask if a new rep had been out and I told him no. He said they would absolutely have another rep come by. A lady Christina Vasseur came by my office and she was polite but very sales like. I explained to her in no uncertain terms what we were looking for in a carpet and a quote. It took a week for her quote to get to me and it was not what I asked for. AGAIN it was just a price, no breakdown of install price, Carpet style or price per yard!!! I told her I could not comparison shop or know if I'm getting a good deal without the breakdown. She told me that they quote all inclusive as a job complete. I felt like there was no disclosure on pricing and that is one reason why I did not use them. The other reason I did not use them is because they were the highest price amongst the four quotes I received. I gave her a second look and explained she was very high priced. She told me they were the best and you get what you pay for. Well, between my 3 reps for Empire they were all awfull. So bad customer service and high prices = no business from me!! One more thing.....the cell number listed on Christina Vasseur's business card is for her personal photography business!!! Stay classy Empire!

Q: positive

A:
Casual upscale dining for reasonable prices. Gotta get the sorbet in the awesome carved ice block.