Choose your answer: is the following review positive or negative?

Note: WORST AIRLINE EVER!!! We had a red eye out of LAX to Charlotte, with an hour layover, then off to Cleveland. They emailed mid flight the gate was changed(with no wifi to check the email) and they also had us circle the airport for an hour with no reason. Needless to say we plus about 20 other people on our flight missed our connection by 4 minutes. They wouldn't even hold the other plane for 4 minutes and were extremely unapologetic or even helpful after. I will never ever fly with this airline ever again. I hope their business fails and they all get herpes.

Choices: [-] negative. [-] positive.
negative