You are provided with a user review of a restaurant. Your task is to classify the given review into two categories: 1) positive, and 2) negative based on its content.
Q: I dont understand how you answer a business phone with 'hulloh' then proceed to sound completely bored as the caller speaks to you. I also dont understand how your hours state youre open until 9pm but you dont take late appointments. I have a groupon that Im honestly considering letting expire just for the unprofessionalism i encountered.
A:
negative