Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
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Question: The Hard Rock is glossy and sexy, but an absolutely fantastic hotel.... I was in town for business and stayed here because of it's location, but I absolutely understand why tourists would like it...right on the river, cool art deco building and Millenium Park is just down the street. Regardless- the room was clean, the staff was friendly, but NOT annoying and the bar was fun. I was comfortable having a couple of drinks alone at the end of the day - they were GOOD! I'll definitely try it again!

Answer: positive

Question: My family stayed at the Hotel Monaco Hotel in Chicago from 2-5 September 2011. I have no complaints about the rooms but I do have to complain about the staff in general. When we checked in the lady at the desk was rude to my children, take it they were a little loud but it was daytime and she should have never spoke directly to my kids that way. The cleaning crew the next morning didn't even knock at our door before opening the door. My children were still sleeping and I was in the shower. Thank god my husband was already at his conference. The hotel was beautiful but the staff makes for a horrible experience. Louisiana resident.

Answer: negative

Question: For starters, I had trouble reaching the front desk. Every time I called it would ring endlessly! When finally I did reach someone, she was snooty, impolite, and altogether unhelpful. Being from the south and not knowing anything about Chicago I was hoping the staff would have been more helpful in guiding me around such a large metropolitan area. As I was there on business, I was really looking forward to the Wi-Fi access so that my business activity would go uninterrupted. Unfortunately, this was not the case. After multiple log in attempts I ended up going to a local "internet bar." As attractive as the rooms and the hotel itself were, the complete and utter lack of service and delivering up to expectations was disappointing.

Answer:
negative