Q: negative

A: I booked a tour to the Grand Canyon with a stop at the Hoover Dam through Groupon, about 6 weeks in advance. Everything about this tour was awful other than the sites themselves. The company seriously overbooked, sending out 12 buses of 56 people within 60 minutes of each other. The center where you check in has space for no more than 60 people at most, so we were made to stand in the parking lot like cattle going to slaughter, for almost an hour. When someone complained, a staff person told them they did not understand group travel. Because the buses were so late departing, we missed a rest stop and spent over 3 hours on the bus before lunch, which was at a buffet that had run out of food. We arrived at the Grand Canyon with less than 90 minutes before it was dark. It then took over an hour to locate all of the people in our group, and we spent 4 hours traveling back to Vegas. Our dinner stop was at a gas station with a Subway shop staffed by 2 people. The entire day was 18 hours long, for 90 minutes at the Grand Canyon. When I wrote to the company to ask for a refund, they replied that it is very busy in Vegas at this time of year, and we did not understand the implications of that. Interestingly, we have had exceptional service everywhere else in Vegas in spite of the crowds. This company is simply very poorly managed and just out to make as much as money as possible without any concern for the safety and satisfaction of their guests. Do not book with them, period.

Q: negative

A: Service and ice cream was fine. My complaint is about the condition of the restroom. Absolutely DISGUSTING!!! There was a dead baby roach under the filthy sink. If there is a baby, there are obviously more!! The toilet was so filthy I didn't even want to go near it. I refused to let my 4 year old daughter use it. There is graffiti on the paper towel dispenser as well as the back of the door. In white writing on the back of the door it says "only fags write this" with an arrow pointing to some other graffiti. They were not busy when we were there today, someone could tend to that bathroom! When I told the cashier, she just said "I know." I realize this a public restroom, but for the price of their ice cream, I should be able to use a clean restroom when I'm there. Soooo incredibly gross!!!

Q: negative

A: My hubby suggested trying this place out due to his love of "Loco Moco" and the difficulty of finding a restaurant who served it. Upon entering the decor is modern, music pumping, a sweet bar serving WHAT? That's right, alcohol! We were seated promptly without a smile (someone was having a bad day apparently) and then it took 10 + minutes to be greeted by our waitress, who did apologize and took our order promptly and was served within 5 minutes. I had the blueberry pancakes with powdered sugar and maple syrup. Pancakes were a huge 3 stack with plenty of blueberries...unfortunately the pancakes were as dry as cardboard. Hubby's Loco Moco was a smaller portion than anticipated, the burger patty was paper thin, however the eggs were cooked well along with the rice. This isn't one of those places that I wouldn't say "hey! I gotta go there again!" unless I needed a nice cold Kilt Lifter at 7 am in the morning with my breakfast.

Q: positive

A:
Great prices and products. I love that they are constantly getting in new and different supplies too.