Input: OPTIONS:
- negative
- positive What would be an example of an negative review?

An example of an negative review: I am a new yelper. Even though I use yelp often, I never get any motivation to post any review (sorry). Tonight I just got one. Since this is my first time, I will try to make this objective and useful to other yelpers. We have been to the Jean Phillipe in Bellagio and Aria. The chocolate is great, so the bad experience is really from the service we had in the new Jean Phillipe in Aria. This is a true story happened tonight (4/7/10). My kid bought a pack of white chocolate. She did not check the ingredients which has peanuts in there. Like many kids, my kid is allergic to it. The chocolate is in its original package and is not opened. So I thought it would be trivial just to stop by and exchange a different one without peanuts. And it turned out I was so wrong. My wife asked the cashier if she can exchange for another one. He asked her for a receipt. But they did not give us any receipt to begin with because we paid for it at the cafe side. So of course we have no receipt. Then the cashier said the chocolate is "broken" because the chocolate looks like it had been pressed. My wife went to the shelf and it turned out every pack of the white chocolate look like that. My wife asked the cashier to call the manager. He called the manager. The manager told the cashier on the phone that she would not come out to see my wife, and that the chocolate was "broken". They would not exchange it and there was nothing that they could do. My wife gave the chocolate back to the cashier and walked out. I was waiting for my wife outside the store. When she came out, I could not believe that they would not exchange just a piece of chocolate and that their manager would not even want to see my wife. I mean even Target could do a thousand times better than that. So I went inside with my wife and requested to see the manager. This time after about 10 minutes, a lady manager came out. She seemed annoyed when she came out. My wife was upset because of the way she was treated. Instead of being understanding and pacify her, the manager said she would call the security. To be honest my wife was indeed raising her voice but she was not yelling or using any foul language or being insulting. I thought the first rule of handling customer complaint is to be understanding and let the customers vent out their frustration first. Apparently I was wrong. The lady manager kept saying she was going to call security. When my wife showed her that all their white chocolate look the same as the one we tried to return, she ignored that. At the end she let us picked a different chocolate. Boy, I never worked so hard for a piece of chocolate, and almost got escorted out because of that. In summary in spite of its amazing decor, expect the worst customer service. The chocolate is good. Check the ingredients though, many of them have peanuts, so no-no for many parents. If you want to exchange something or work out any issue, save the grief. They don't care, probably because they have so much business already. Forget about birthday and wedding cakes, their customer services will not back up their products. So pretty outside, completely rotten inside.

Input: OPTIONS:
- negative
- positive What would be an example of an positive review?

An example of an positive review: Loved this place. I can't give it five stars only because I did not have a full dinner, but the salad I had with an egg on top & a sausage appetizer were great. I love the space & it's industrial but elegant feel. The Jazz was on point. I have to say what made the night was the best waitress I have had while in Montreal, in fact anywhere in a long time. She was lovely, helpful, suggesting great wines, drinks, and even going so far as to google on her local phone ideas for places to go and writing them out! Catherine was just a delight and it made me feel so welcome not just at this place but in Montreal in general. Thank you

Input: OPTIONS:
- negative
- positive What would be an example of an negative review?

An example of an negative review: As someone who manages a rental property, I get pretty comfy with service companies. I called Empire when for my own residence last year for air conditioning problems. Essentially, the breaker kept kicking for problems that I finally found out a year later were purely a result of the breaker installation (not relevant) but Empire basically took our service fee, reset the breakers, and said it was due to inconsistent output from the AC unit and put a thingiemagie on there. All I know is that it cost $250+. It managed to control the problem until the end of the year by coincidence because it was the end of AC season and the AC was running infrequently. A year later, I found out it's an electrical problem on the breaker and the fix they made was necessary and didn't solve the problem. This is where my amnesia kicks in. I completely forgot about all of this/my dissatisfaction when I called them again 16 months after that fiasco for my rental property. There was a hot water heater leak and I needed someone to check it out/diagnose. They said we needed a new water heater (which we do) and quoted us over $1100. I did all this via phone from work because it's not my house and I had to remedy something quickly (while at work). For the life of me, I could not get the technician to stop selling me the service package (Which is how I finally remembered it was them! The company from a year before! They won't stop talking about the service package before giving you a quote!) and just give me the #$*(@#$ quote so I could make a decision (at work, on the phone) about how to proceed with the pricey fix. After interrupting and even having to be a little firm and rude, I finally got the price quote and let him know that No, I was NOT interested in the service package or what the water heater would cost me with the service package. I want to know what it will cost me. Today. By itself. Whew. So, I finally got the quote. Way too high. When I stated I thought it was high, I was again sold on how they could "do it today" and "the service package will save me $120 dollars!" Good day sir. Here's your $29.99 service fee. I'll call you tomorrow. No, no, I won't. I got Home Depot to do the sale of the heater, the install, and the take away of the old unit for $800. It's my own fault, really... the amnesia. My advice? Write down every service company you shouldn't use again... somewhere.

Input: OPTIONS:
- negative
- positive What would be an example of an positive review?
An example of an positive review: First off, the food is absolutely amazing. A must visit. Plus the view is spectacular. But tonight, my review is about the customer service - stellar. There were a few mishaps with the meal, but if there was ever a way to salvage a mistake, MB did it with flying colors. The management handled everything perfectly. But the real applause goes to Jessica, who works in the lounge. She is on her game, knows how to treat a customer, and, well, is VERY easy on the eyes... She's the reason I'll definitely be going back. Great food, great view, and amazing customer service.