Q: Sad story! Very much different from the original Serendipity in New York. The novelty and charm is totally lost here. From the ambiance, to the food, and service, everything here is disappointing. The frozen hot chocolate has always been a favorite here but it seemed to have lost its umph. It doesn't taste as good, the size has gone smaller, and price is too much. Because of a bad experience with their service in the past (really slow and they just don't care about you, period!), I went straight to their take out counter in the back to order the frozen hot chocolate. My oh my, same sad story. There were two windows with two lines but no sign saying which window was for ordering and which one was for food pick-up. No staff on the window counters to ask either. Eventually you'll see food come out from one of the windows and you'll figure it out. My turn to order and no greeting whatsoever. The lady was just staring at the register waiting for me to tell her my order. Just horrible...

A: negative

Q: I am giving one star because of our really ugly experience here yesterday! The food was good, I had the lobster taco and that's what one star is for. Plus the ambiance is really nice and clean. But If only I could give negative feedback about the server I would, and I wish there's separate ratings for food and servers. Our server was the black haired Latina, didn't get her name because we were just gonna let her attitude go. Anyway, she was so rude and pushy with us ordering alcohol, we didn't want any but still kept pushing. And when I asked if I can have options with the drink that I got, she just got too bjtchy. She was acting too cool and not even treating us like her customers. Me and my friends thought that she didn't deserve any tip because of her attitude and bad service but we still left $3. Leaving the restaurant, she chased us with a really bitchy attitude. "You're gonna give that much tip, for that much amount of food? So did you wanna get your change back???? Is my service really that bad?" Said that very rudely. So my friend ended up giving her $10 so she could just leave and go. Ughhh, most terrible service I've had in my life . I really can't believe her. I even called the manager about her. I feel bad for this restaurant for having her. She deserves to get fired and just quit and have a different job that she actually like and hoping she could read this and realize how bad her service is.

A: negative

Q: I experienced the worst delivery service with this location. The guy that delivered my food didn't say one word to me and practically threw my food at me. Had I not ordered online and included the tip in the bill he would've received $0.00 for a tip, I would've given a tip on how to have better customer service. Won't be ordering from this location again.

A: negative

Q: I realize this is fast food, but it's a international chain & should have some customer service. I went inside for the 1st time (usually use the drive thru) & what a disappointment!!! There was nobody in line, yet I waited for almost 10 minutes for someone to acknowledge me the whole time listening to them gossip (including manager!!!) Then after ordering, it took another 17 mins for my food to arrive... What's happened to FAST FOOD?!? Between the rude employees & long wait times I will NEVER return!!!

A:
negative