TASK DEFINITION: You are given a review about a place. You need to provide a rating from "1 star" to "5 stars" for this place.
PROBLEM: They have mac and cheese pizza at this place?? How did I miss that? Crazy. Ugh, I'm disappointed in myself. We came here after a late Friday night, just beating the huge rush of people by a few minutes. The line was moving so quickly that it was difficult to carefully analyze the pizza, but I settled on what ended up being a piece of barbecue chicken.

It was OK. I'm not a huge fan of it, but it was good, and I appreciated the free cups of water next to the pizza.

Best part of the place: a guy getting sucker-punched in the face while in line.

SOLUTION: 3 stars

PROBLEM: Extremely disappointed in this place. To begin with, my margarita was made with only tequila and agave nectar and did not taste very great.

We waited for 30 minutes to get a drink order. We never got the crayons I requested for my kiddos to entertain them while we waiting so long.

The waiters take their orders from their iPhones which seem a little unprofessional. My husband requested a dozen crabs to share with my son and the waiter recommended only getting one crab per person. We waited an hour to receive our food. I ordered two appetizers and I was pleased with my food but my husband and my son were starving after finishing their one crab. We had to go get something to eat afterward.

Needless to say we were very disappointed with our visit and will not be returning.

SOLUTION: 1 star

PROBLEM: I actually go to Portillo's a couple of times a month but not because the food is so great, or the atmosphere, or even the price. It's simply convenient -- close to home and you get your food quickly since you order at a register and then pick it up at the counter.

Ambiance is zero inside, and the outside patio features car fumes.

The roast beef sandwich is probably their best item. The rest - average. The fries, sweet potato fries, and onion rings are all just ok or maybe a bit less. The hot dogs are fine, but try making them Sonora style and you might have something.

If you are passing buy and are hungry and are willing to spend about $10 for a sandwich and fries, Portillo's will do.

SOLUTION:
3 stars