Sentiment analysis: So I used to love this place when Brian worked there. I heard he went to another shop somewhere in Tempe, but no one at Taylors would say exactly where. I've recently moved to Tempe and my mom asked them where Brian went because it would be closer to me now. They still wouldn't tell her. I took my car in for an oil change. When Brian worked there, he would check out the whole car and let me know other issues I should know about. He also knew to use synthetic oil without my having to say anything. Not anymore. They used non-synthetic oil. The kid behind the counter basically said it's my fault for not clarifying. So much for the customer is always right. I'm pretty sure they didn't check out the rest of the car either. I wish I knew where Brian went. Most honest hard working guy ever. I don't think I'll be going out of my way to come back to Taylors. Why they let Brian go is a mystery.

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negative

Sentiment analysis: Went on a Friday night a little after 7pm and there were 3 tables occupied. Went with 3 other couples. We quickly got our first round of drinks and ordered our food. Then it all went downhill. We waited over an HOUR for our good. When we finally received our food, it would come out 1 or 2 meals at a time, with at least a 10 minute lapse in between the next meal delivery. Drink refills were also ridiculously slow. The food was good, but I think that's because we were starving by the time we received it. We were dining with friends, not eating in shifts. No apologies, nothing from the 3 waitresses on duty. Mind you, there were only 4 tables occupied at any given time on FRI night! Ridiculous. Icing on the cake was the bill had not been separated like asked and gratuity was built in. Will NEVER return.

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negative

Sentiment analysis: Great place, great environment. Comedian was funny as hell. Two stars because our waitress was the worst. Wrong drinks twice, took 20 mins for a club soda, wrong checks three times. Also waitress loudly explained (interrupting our comedy experience) that "our computers are down, so unless you can pay cash you might have to stay late." I will? Really? Wrong. I'd come back but we'll ask to be reseated if she gets anywhere near me.

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negative