Problem: What would be an example of an negative review?

Answer: This place was everything I expected it to be! The food was as bland, boring and as uninspiring as a Jimmy Buffett song. It was amazing how they were able to make everything on the menu like a yacht rock song. Everything was of the island theme and of course they had the Cheese Burger in Paradise! So when in Rome I had to have it to complete my experience by having one. The real reason we came here? It was pretty dead for lunch, and easy to get a table. We need a place to kill some time before heading back to Cleveland. The ambiance? It's a standard chain with wild and wacky Buffett memorabilia, a giant margarita glass full of the god awful is there actually booze in here mix, and your general Key West decor. The TV's tortured you with not just live Buffett but Dave Matthews and other sound alike no talent soulless drivel as well. If it sucked it was on that TV right above our heads blasting. You couldn't pay me to go back here quite honestly. For the Buffett lover or parrot heads this place is Mecca but for a cynical non-fan skip it. Everything about this place is as predicable as a Jimmy Buffett chorus.

Problem: What would be an example of an negative review?

Answer: easily one of the WORST Vegas hotel experiences I've EVER had. booked a room with 2 queens. called 1 week prior to trip to confirm over the phone that I would be getting a room with 2 queens since I'd be traveling with 2 young children. everything was confirmed. rep assured me they'd have a room w/2 queens bed ready for me. come check in time at mid night, front desk was unfriendly and proceeds to tell me they ran out of rooms w/2 queen beds. asked if they could put me in terrace room with 1 king and they'd bring in a double rollaway. fine. get up to the room, they bring in a single rollaway. maid service informs me it's against fire code to have double rollaways in room. so either front desk rep lied or didn't know his company's policy. I call front desk to inform them that the single rollaway would be too small to fit both me and my wife. the manager, anthony tells me I can sleep on the couch. then threatens me that he should be charging me additional occupancy fees for individuals in excess of 2 adults. I educated him that on Cosmo's website, the policy is to charge for adults in excess of 2. add occupancy fee does not apply to children. he says he'd never heard of that before. another example of staff not knowing company policy. spent another 10 mins on the phone with Anthony trying to understand why they couldn't fulfill my original reservation and all I got was "I can send someone with sheets for you to sleep on couch. finally at 2am, I gave up. not impressed with hotel. even less impressed with hotel staff and service provided. will never stay here again. for manager Anthony, see your company's policy below. "ADDITIONAL PERSON CHARGES Maximum occupancy is four persons per room. Additional nightly fees apply for reservations with more than two adults. An adult is defined as an individual 18 years of age and older."

Problem: What would be an example of an positive review?

Answer:
I love The Encore! I stay here a lot bc the casino is not over crowded and I can find tables with enough room to play with just my friends and I. That way you don't get some rookie playing 3rd base that doesn't know what to do. I love the rooms, linens, and service is great. Check out the amazing spa!