Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

Example Input: Stayed at the Fitzpatrick before, about 4 years ago, it was ok. The management was great, staff was so kind, and rooms were clean. ** But this time I promised my self NEVER to go back!! The new staff was so rude!! I made a reservation for my Anniversary on the internet, and the day of check in I was told by the hotel staff that they do not have my reservation!** 1) I was transferred around back and forth from the hotel staff to the reservations hotline. 2) Staff was extremely rude! Not arrogant, but rude! Like they hated thier job. 3) They offered check in at 1pm but the room wasn't ready till 3pm! 4) There were stains everywhere! 5) Because of the high sales of rooms due to popularity on this site, they must have hired a cheap unfriendly staff.

Example Output: negative

Example Input: First of all when you check in the check in process is smooth and takes no time at all, the front desk is very friendly and kind and make sure you know where your room is. Then on the way to your room they have spots with chairs and a table to have a seat and visit with other guest if you prefer to be out of you room. The room it's self is very spacious and clean. The pool area is very clean and neat and you always have a towel, they never seemed to run out. The service is beyond exceptional. I would recommend staying at Homewood Suites by Hilton Chicago Downtown to anyone.

Example Output: positive

Example Input: When I called to edit my existing reservation, I was placed on hold for 30 minutes! Finally someone came on the phone and said, "Ill have to transfer you", so I was put on hold for another 5 minutes. When I finally did get to speak to someone, as I was going through my changes, I asked her to send me a revised copy of the reservation to which she huffed and acted very put off. Before she was able to disconnect with me, I said "I have one more question" to which she replied "I'm working at the front desk and I have customers waiting!" I thought, so am I not your customer? pathetic and rude. Hotel better find some better employees for their guests to truly enjoy their stay.

Example Output:
negative