Problem: What would be an example of an negative (OPTIONS:
- negative
- positive) review?

Answer: I had services on 9/18/2011 and used my travelzoo voucher. I had booked a massage and pedicure for that morning and even called ahead to be sure my massage was with a female therapist. My check-in was easy, seemed like everything was a-ok. I was led back to the locker room and given my locker. I changed and went to go sit in the Hammam. I didn't use the Hammam because it smelled very moldy and my feelings were validated by another patron who said the same thing after she went in behind me. I decided to just wait for my massage appointment in the quiet area. There are no clocks in the spa. I was sitting and waiting for my massage for a long time when I started to get worried. I looked around the spa for several minutes and there were NO staff anywhere to help me. I then ran to my locker and tried to call the spa from my cell phone to see if they could send someone to help me, no answer. I then had to walk out to the front lobby in my robe where I waited for the receptionist to talk on the phone for AT LEAST 5 minutes before she acknowledged me. At this point it was almost 25 minutes past my original massage appointment. They then advised me that my MALE therapist was running late. I then had to negotiate getting a female therapist, which is what I had booked in the first place. It took about 5 minutes when a very sweet massage therapist came and grabbed me, I did get my full hour massage and she was very apologetic. She also gave me a pretty decent massage. I was then told that my pedicure was booked in another tower and they asked if I minded walking over to the other tower to get the services (as I stood there covered in oil and only in a robe). I said no and they quickly found someone to come over and give me a pedicure. A manager never came to talk to me or apologize for the mix up and run around. Ultimately the services themselves were adequate but the feeling of being so stressed out and not knowing what was going on left me very unhappy with this place. I generally anticipate a relaxing, calming day when I book at a spa, but this was SO not the case in this situation. Needless to say, I likely will never return to this spa.

Problem: What would be an example of an positive (OPTIONS:
- negative
- positive) review?

Answer: I will start out by saying I'm not a gambler and I can't review that part of the experience. This hotel was more than I expected for the price. It was extremely cheap, and yet the rooms were clean and had ample space. I never heard a peep from the neighboring rooms. The biggest drawback, as others have said, is the bathroom door is on rollers and thus no privacy. We enjoyed the pool, hot tub, and laying out in the Las Vegas sun. The rooms do not have a microwave or refrigerator. BUT if you ask for a refrigerator, they will bring one up to you for a flat rate of $15 for the entire stay. It was totally worth it. The guest services and other employees were all very helpful. They also had a free shuttle service to The Orleans and Bally's. Since Bally's is on the strip, we didn't ever had to pay for a cab. Overall, if I return to Las Vegas I will definitely consider staying here again.

Problem: What would be an example of an negative (OPTIONS:
- negative
- positive) review?

Answer:
Worst pharmacy service ever! Messed up my prescription several times this year already.