Sentiment analysis: I actually went there tonight thinking it was going to be a great night of chinese food (because of the high ratings) but was very disappointed. The food was not good, the service was very cold. I would not recommend it.
+++++++++
negative

Sentiment analysis: I used to go to Ticoz all the time. The burgers are great and drinks incredible but it was the service that made this place stand out. The wait staff and bartenders were great! Now with their new owner I've noticed a lot of changes. Valet (don't know if that's actually necessary but ok), changes in their menu and higher prices. I'm fine with all of that but what I can't get over is how awful service has become there. With the exception of the blonde bartender (sorry I forgot her name, thanks for the strong drinks btw), the service is mediocre. The last two times I've gone there, friends I took who are not regulars even commented on the poor service. I hear their profits have gone up since they've changed ownership. That's fine but unfortunately, they lost me as a customer.
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negative

Sentiment analysis: The only reason im giving this hotel is because the rooms are nice and thats about it. I went this weekend and the line to check was an hour and half wait. My friend went to check us in and i was a little behind her and a security guard stopped me and asked if i was checking in. I said no my friend is so he told me to wait there. Then the line for check in starting getting bigger so i had to keep moving back. This was the worst customer service. I will never stay here again. Oh and the line to check in was like that all day cause for some stupid reason check in was at 4
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negative