First, I feel that I should set expectations: You won't have a waiter to help guide you through the menus. You choose from either the abbreviated American menu, or go through the full "Translated Menu" and write your own guest check and give it to the cashier, pay, then take a number to your table to receive your food. I actually love this idea as I, a waiter, have always felt conflicted as how to tip in most Chinese restaurants where you terrible service, but a server does come to your table and bring you your stuff so you feel compelled to leave something. . . . Golden Harbor even has signs saying tips aren't required and instead charge a $.50 per person clean up fee. I also like how they give a five percent discount if you pay cash and the cashier was completely fluent in English and was far friendlier than any other Cashier/waitress I've experienced at a Chinese restaurant in town. The food was on par with what I've had at Lao Sze Schuan in Chicago's Chinatown, and far superior to any Chinese place I've found in town where every dish was basically - meat, veg, rice, generic greasy sauce,/no flavor." This is definitely a place for someone who appreciates good Chinese food, but isn't necessarily concerned with the ambiance or service.

positive

This place is awful! The chicken tikka masala is not flavored and it tastes like the sauce is Campbell's tomato soup. The tikka masala fries were soggy and luke warm at best. The service was lacking, and the place wasn't even busy! I would drive the .2 miles to The Dhaba and never look back! Best of Phoenix 2011, yeah right!

negative

I visited here with my dad for lunch. Frankly, I thought it was terrible. However, the beer was nice and cold - so gotta love that. My dad seemed to kind-of enjoy his meal, which makes me wonder if I ordered poorly. But the thing is....I can't even remember what I ordered. I know the egg drop soup was just god awful. I tried pouring in about a gallon of soy sauce, but no dice. It was a meal that I hardly ate and 30 minutes that I will never get back. I don't think I'll go here again when I am down visiting my dad. But, they get two stars because my dad said his meal was, "fine." And, again, cold beer.

negative

I haven't had Sura bbq in awhile, so I decided to try it out again. I like how they have a decent selection of side dishes to choose from. The two things I didn't like: 1) the marinade for the meats had a very potent garlic taste in it, leaving my stomach queezy. 2) the workers would come by our table and mess with the knob for the burner and actually turned it off while we just put more meat on it. How's that for customer service? I'll stick to Woo che.
negative