Q: The first time we stepped into this place we fell head over heals in love! It's got everything we've ever wanted! The place was clean for a buffet, the guys behind the counter were nice and laughed at my jokes, the yogurt was delicious and the variety of toppings was awesome! I would only change one thing about Zoyo, the availability of smaller cups. It makes for a hard battle of will power when the only options are large, and extra large.

A: positive

Q: I called at 10 a.m. to find out when someone was coming as my warranty company had set up an appt for the following day between 8 a.m. and 12 noon. Well, the rude woman on the phone promptly told me that they didn't go by their orders and could not have anyone out until Monday...............6 day more with leaking water from my 4 mo. old Maytag refrigerator? I don't think so, further she asked for a credit card for $75 service fee if it was not an item covered by my warranty which I refused to give, so she refused to set up any appts. I had to call the Maytag warranty company back and set up another appt with Brownie's who immediately came!!

A: negative

Q: Ok. I really want to like this place. The atmosphere is gorgeous. And I keep going back because hubby digs the happy hour - a great deal with $5 pizza and discounted beer. I've been here I think 5 times already at least. But the slow service and poor management/operations keep me from being a fan. With the exception of the green chili pork pizza, the food isn't that great either. Actually, I've had the strawberry salad which was good, but overpriced for the portion size. The margarita pizza was terrible. They use pesto sauce and not fresh basil and it was soggy. Not a fan of the bruschetta (weird combo of flavors that don't work). And my last visit, I ordered a burger wrapped in lettuce. They don't have lettuce, just salad greens. So my burger comes out totally cold, on top of a bed of wilted spring mix. Not appetizing at all! So I sent it back and told the server it was cold. He brings it back, and it's burned to a crisp! I was like seriously? Why would you even serve that to me? I sent it back again and just requested they take it off the bill. Which they did without any hassle. The pizza takes for.ev.er. I've been meaning to ask the owner if they only have one small pizza oven back there because the wait time is unreasonable. Like 40 mins for a small pizza has been the consistent wait time. It's frustrating. I really hope they can turn things around. I have a relative in the restaurant biz and understand it's exceedingly difficult, especially when you have owners new to the industry. So I try to be patient with new places (hence me not writing this review until after I've been 5+ times). But at this point, they should have things running a little more smoothly and they are not improving. 2 stars for atmosphere and for service and management always being gracious and willing to fix their screw ups (which happen a lot).

A: negative

Q: Shame on you, Bouchon. Several weeks ago I had an amazing experience here. So when my parents came into town for a visit I raved about this place and insisted that we have brunch here. It was a Sunday around 1PM. They don't take reservations for brunch. But last time we were there it was a Sunday around 1PM. Even though we had a larger group we didn't have to wait and the service was great. This time we waited over an hour for a table for 4 and then waited so long for our food that the waiter was apologizing to us over and over. (He ended up taking off one of our entrees because the food took so long.) And then when the food came out we were all pretty dismayed. The special omelette of the day, the quiche of the day, the croque madame (which came out about 10 minutes after everyone else's entrees), and even the chicken and waffles were disappointing. Everything tasted so mediocre and salty. My fries were overcooked and oversalted, the sausage was greasy, and the omelette and croque madame were completely underwhelming (I've made better at home). My parents were really nice about it but I was so embarrassed that I had raved about this place and insisted on taking them here. I don't know what happened from our visit three weeks ago and this past weekend but for the price you pay (in time and money), it was completely NOT worth it.

A:
negative