TASK DEFINITION: In this task, you are given Yelp reviews. The task is to classify a review as "POSITIVE" if the overall sentiment of the review is positive or as "NEGATIVE" if the overall sentiment of the review is negative.
PROBLEM: This place has so much potential but was such a disappointment.

The decor is nice. This place is huge with lots of seating and has a nice bar area with several flat screen TV's that don't distract from the overall atmosphere. The service was very good but I have to keep in mind that we were one of four tables in the whole place during what should have been a dinner rush on a Wed night.

The food was where the disappointment came into play. The menu made things sound much better than they actually were. The salads are decent but nothing to get too excited about, the kobe beer sliders were dry with no 'fixings', fish tacos were pretty good just really small. This biggest disappointment was the wonton nachos. The menu says is comes with sausage and brie. We asked for no sausage and it ended up being fried wontons with cheddar melted on top. When we inquired about the brie we were told that the sausage was in the brie and that is why we got cheddar. Ummm... maybe you should have told us that when we ordered?? Not at all what we were expecting.

We ordered some happy hour drinks and the pricing on the HH menu was different than the actual price.

SOLUTION: NEGATIVE

PROBLEM: Now serving Hardee's breakfast biscuits. Best thing on the menu!

SOLUTION: POSITIVE

PROBLEM: I'm a Yogurtland fan but this location just seems to be slipping in quality. We've been here a handful of times since it's so close to our house. The yogurt itself is great, I love trying the new flavors and I like the fact that they venture out with unusual flavors and toppings. Most of the time, I'm faced with the ""I can't decide what flavor I want"" dilemma and end up having way too much stuff in my cup that I never finish. On the plus side of that, the prices are excellent for what you get and we almost never spend over $10 for the 3 of us.

My problem with this location is the management, or lack thereof really. This location gets craaaazy busy and many times you're stuck waiting in line. That doesn't bother me much as getting through that line only to find out there's stuff out at the topping bar. Stuff that the employees apparently have no interest in refilling. We were in just the other night and the whipped cream was out. Which, if you haven't tried that, I highly suggest you do... it's really good. So, I looked the girl straight in the face THREE times and said there's no whipped cream and she looked at me like I was stupid. She made no effort to get more or even tell someone else that it was out.

I have to assume the lazy employees and the apparent lack of management is why the store always seems to be dirty too. There's usually melted yogurt all over the tables, chairs and trash cans. Not to mention the yogurt machines themselves being dirty and the topping bar looking like a sweets tornado just rolled through. How they manage that with 3 employees standing behind that counter blows my mind. The product and price deserves an easy 4 stars but the service and cleanliness is 1 star and generally why we go visit other businesses to satisfy our sweet tooth!

SOLUTION:
NEGATIVE