Sentiment analysis: I've been a member for 7 years and love the gym for it's class selections. I"m a creature of habit so that's why I stay. Every year they get worse...their staff could care less about you. I"ve made several complaints to management and they not once got back to me on the issue. I've worked in customer service for 15 years and always take customer complaints serious. There management is like a cult, you can always see them in there little offices trying to figure out how to screw the next person over. They're so nice to you until you get your membership...They're all about giving the new members everything, but don't go out of there way at all for old members. The child care facility is gross, their own employees bring their children to work so you can see which kids get the most attention, not to mention the sicknesses they bring in. A friend of mine used to work there and she said all the major illness breakouts are usually from the employees sick kids, I guess they're excluded from the sick policy. I got yelled at for taking my 2 kids to sit up in the studio so I could put a mat down to hold my place. Mind you this is roughly 15 minutes before class starts and even at that point the class is almost full. I don't think they need to worry about my kids patiently sitting on the floor waiting for me to put a mat down, I think they need to worry about the 60 + people they stuff into the classes where you can't even do a lunge the right way. That was one of my many complaints to management how I was so rudely yelled at, and of course never heard a word back. The turn around in employee's is crazy and you wonder why?? The only thing I can say is yes they are expensive, but their ammenities are worth it. Thank goodness Golds Gym is opening in March, I think I"m about done with this place, and I think a lot of people will follow Sad part is I won't even get a response back for this letter....they don't care!! This is again coming from a member of 7 years not a few months...I've seen a lot of stuff at the gym and not good stuff. My advice to anyone is find another facility!!!
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negative

Sentiment analysis: The staff was nice and the environment is nice. What is the problem then? Ate there yesterday and today 2 from my party is sick Including myself. We both ate the NY strip steak.
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negative

Sentiment analysis: I called 5 weeks ago. The day after I checked out. Told them I left my necklace behind the tv. They said they will go check and call me back. I waited and waited. No call back. Called back couple days later, they said they will have someone call me back again. Today is the 4th time I called them!!! Fourth!!!! And they apologized they don't have it! Someone went to go check only now!!!!!!!!!!!!!! I called 5 weeks ago the first time! Of course it's not going to be there now morons!!! And of course they said they will call me back again today. And how can they not have a manager I can speak to!
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negative