As a Business Owner, there is nothing that sends my rocket to the moon more than POOR customer service! My customer base is EVERYTHING! After today's lunch experience, it's clear that not all Business Owners share the same values or business ethics. I am here at the 9211 N. Tryon writing this! This is the MOST unprofessional establishment in the entire city of Charlotte! We have been waiting for an hour, after our order was made incorrectly (partially!) I explained to the Manager (Tere) that order had been made incorrectly---she blatantly stated that this was not the case as her staff had verified the order (so you're calling me a liar!) ! I questioned how could she verify what I ordered, as she was not in proximity to even hear the order. Luckily, the young lady who took the order verified what I ordered (thank you again for your honesty, Edith). The owner (I only discovered he was the owner after researching and finding other complaints giving his description--guy who sits in back if restaraunt on his laptop) witnessed the entire exchange and offered nothing to ameliorate the situation. I will NEVER patronize any WingStop in the Charlotte area, as they are pretty much owned by the same people (Beracka.US). There is NOTHING worse than POOR customer service, outside of POOR management...this place has BOTH!! I guess, I will continue to patronize Wild Wing Cafe...GREAT customer service and more variety! And, there is no need to respond to this post Victor as it is indeed actual and honest review of MY experience. You had the opportunity to provide resolution and did NOTHING!!
What is the sentiment of this review?
negative