TASK DEFINITION: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
PROBLEM: The Hotel Allegro located in the Chicago Loop, provided my wife and I with one of the worst hotel experiences in recent memory. We ordered the weekend Liquid Therapy package 48 hours prior as noted on their website, but to our surprise when we arrived, our names were nowhere to be found in their system! No room, no accommodations at the restaurant, nothing had been prepared for us and apparently another couple had already reserved the last available slot. A weekend away turned into the weekend from hell when we were asked to take a smaller room than I originally booked, and never did they offer us a replacement dining option! I have a receipt and credit card statement that shows our reservations being made on time. We will never be staying here again.

SOLUTION: negative

PROBLEM: I first walk into the beautifully decorated lobby of the Affinia Chicago hotel where I'm greeted by name by the concierge. He tells me that they have taken the liberty of customizing the room to my profile from when I booked the stay. He shows me to my room (paying careful attention to my bags, and ensuring that I needn't lift a finger) sure enough, the down pillow I had selcted from the dream pillow menu sits proudly atop the queen of the domain, which by the way is covered with the softest of bedspreads making me wonder if they didn't literally drag a cloud in here and fit it on my bed. I notice that there's a display of champagne and cupcakes (!) atop the dresser and my "experience kit" which comes complete with an ipod shuffle downloaded with only my favorite workout tracks, and a yoga mat. namaste. Unable to resist the urge to inspect the bathroom, I find that not only is there a marble tiled invisible glass shower, but a jacuzzi, lined with candles of vanilla, deep enough to bathe a walrus. Feeling girlish, I run the water and test before going to dinner. The Hotel's restraunt C-house offers the most delicious seafood menu that makes you think you're dining with the kings of paradise. or at least eating in the Caribbean itself. hmm, I should have brought a date.

SOLUTION: positive

PROBLEM: We had the pleasure of enjoying a stay at the Affinia Chicago Hotel. We found it conveniently located on E. Superior Street, near many local attractions. The rooms were modern chic with a very urban feel. The pillow menu was awesome, my partner and I have such different preferences, the choices made it easier to sleep like we were at home. The hotel room layout was comfortable and spacious with all the right touches to make our stay perfect! I couldn't believe the amenities available to guests. My Beagle, Betsy enjoyed her stay at the "Jet Set Pet" care center. She was pampered as much as I was. It was such a comfort knowing we could bring her along and that we could enjoy our stay without the stress and concern that comes along with traveling and pet ownership! Another feature I personally enjoyed was the Walking Tour Kit. It included an iPod Shuffle pre-loaded with a workout playlist, a deck of cards; guidebook that included walking tours, and comfort items like a towel and map! I felt like I was the most important guest (surely, everyone felt that way as they checked in to their rooms). Highly recommend to anyone who has the opportunity to travel in the area of an Affinia Hotel!!

SOLUTION:
positive