You are provided with a user review of a restaurant. Your task is to classify the given review into two categories: 1) positive, and 2) negative based on its content.

Ex Input:
This is my first yelp review because I have never felt this strongly about a business before. Regarding reliability and customer service, this is hands down the worst company I have ever dealt with. Their cleaning employees are nice people, but awfully unprofessional and with absolutely no training. They are basically just told to show up. There are no standards by which they must adhere, even in regards to what supplies they bring. The last cleaner I had brought a single rag with stains and hair on it, to clean everything, even the bathroom...and no paper towels. I opted to give her my counter cloths to use for the kitchen at least, but couldnt find it after she left.. so I guess she took it with her! Since she presumably used the same rag in the toilet as everywhere else... I had to clean AGAIN after she left. The WORST part is the customer service and overall company interaction. First cleaning - I booked using a referral promo. I have the screenshot of what I was supposed to be charged - when I made the booking. However the charge on my credit card was DOUBLE. **Customer service said the quoted price was due to an error in their website design and thanked me for bringing in to their attention..but did not refund me the balance. The cleaning was just ok, but I opted to give it another try..BIG MISTAKE. The second cleaning: I had a scheduling conflict and moved the cleaning by 2 hours: the online system confirmed that I would be charged a $15 fee. However, the schedule change did not take effect, they showed up when I was not home, and my whole payment was wasted. **Customer service told me 'nothing was rescheduled'...they dont know why the system did not register it..no compensation offered.The 3rd cleaning: The pro, Omar, started by texting that he was running late. Then he texted that he could not come due to police activity in the T and HIS WORDS: the situation is a lil risky for me. I called customer service and they confirmed that he would not be coming. They told me they would refund my credit card the full amount paid for the cleaning and also issue me a $35 goodwill credit since my whole afternoon was wasted waiting for him. **The credit card refund never showed up, and when I called 2 weeks later, customer service told me that they just gave me a goodwill credit because the pro was late! I told them that in fact he NEVER showed up **I have his messages to prove it, and I HAD been told I was going to get the full refund to my credit card. **They refused to refund the full amount. I asked them if they have customer service calls recorded, so that they can go back to Sep 16 and listen to what I was told. The woman told me that her manager said yes they have the calls recorded, but he will not listen to them, and that she was proceeding to cancel this call.. AND SHE HUNG UP ON ME. Needless to say I will NEVER refer anyone to Handy. I have never in my life dealt with such disrespectful and terrible customer service. The concept is great, their cleaners are nice but somewhat unprofessional, but the company values are extremely sketchy. Bottom line: Handy is a scam..a huge waste of money AND time.

Ex Output:
negative

Ex Input:
Had my first visit and fitting. Was a little nervous because I have been hard to fit. However, I had a very good experience with Elise and was soon fixed up with what I needed. I will be returning in the future, when needed . Thanks Elise for all your help.

Ex Output:
positive

Ex Input:
An open letter to Kreuger Farms:Dear Mr. Kreuger,I have been a loyal customer for over 15 years. I have had many memorable times coming to your farm to pick fruits, pumpkins and feast on the goodies sold in your market. I expected the same experience today, but sadly, was greatly mistaken. I came to pick raspberries, but because it was raining, was in the market area waiting for the rain to subside. While I was contemplating buying a flat, one of your employees brought over a sign that raised the price of the flats and stuck it on the cart. When I remarked about the price, she flippantly said that I was too slow and should have gotten it sooner.I saw you come over and was about to make a comment, when you interrupted me and said, 'thats what supply and demand is.' And walked away.I would like to believe that you and your staff were just having a bad day and that customers usually are usually treated with better customer service instead of being subjected to the blatant price hikes and rude comments I experienced today.Your 'lesson' in supply and demand was taken to heart. And Im sorry to say that I will never be coming back to support your market again. Also, I will encourage my friends and colleagues who are looking for farm fresh produce and fruits to consider alternative more customer friendly establishments. I know my change in patronage will not impact your bottom line at all, but I would encourage you to think about what true customer service means and practice that with your other patrons, before the demand for your goods drops due to how you treat your customers.Sincerely,Former Kreuger farms fan

Ex Output:
negative