Problem: What would be an example of an positive review?

Answer: No one who's eaten this food with me has ever been inside the restaurant. No, I'm not pawning it off as my own. I just know that some folks are willing to eat quite a bit of food that they might not eat if they saw where it was from. Now that they are converts - I am tempted to take someone with me next time I grab their food - or maybe send them alone. But I don't want to ruin a good thing. For the price of this food, you could get Taco Bell. But if you can get Carolina's, why would you ever get Taco Bell? I've always grabbed it on the way home from work - so around 6ish. I have to say, besides the fact that it's in an older neighborhood, I've never seen any of the other things that seem to scare some of the other reviewers. Maybe I'm just lucky. Who knows. All the food is so good I don't even know where to begin on what to suggest. Something with a tortilla. They are just that good. Or - get whatever else you want and buy some extra tortillas to go. Eat one on the way home like McDonald's Fries. And just like Fries, they are SO much better when they are still warm. 5 stars for food, but losing some for parking and then their limited and spotty seating in the restaurant. Wish I could go 4 1/2. Special note - They have some of the best Christmas Tamales in Phoenix. But don't think you can just walk in and get them. I'm not sure how soon the waiting list goes up, but you'll want to get on that list ASAP. They sell out quite quickly.

Problem: What would be an example of an negative review?

Answer: For the most part the staff is very friendly, I've never been inside only thru the drive thru, but there is almost always something wrong with my order. For one thing, they NEVER have chocolate long johns at this location unless you come super early. I mean, I've come at 830 before and they were out. Its to the point that I have to ask every time I pull up whether they have them and their answer 9 times out of 10 is no. Next, I have countless amounts of times received donuts that are not fresh at all. Very hard. Thus, the staff is nice at this location, but the quality of the service/food is crap.

Problem: What would be an example of an negative review?

Answer:
All I can say is check your receipt and accounts I visited as an out of town guest and was charged four times my check and when I contacted the resturant I was told I couldn't speak to a manager because it was the lunch hour rush and they would have to call me back needless to say the issue never got resolved through them and I had to go through my bank I will never visit here again and the food wasn't that great neither was the service the only good thing was they validated the parking so it was free