Sentiment analysis: Last Tuesday I got my windows tint at this best buy location . On the 3rd day i realized I paid 175 to get a bunch of air bubbles, hair and dirt in my windows . When I explained to best buys installer Hugo over the phone what was wrong and to please redo it he totally brushed me off and told me wait till Monday to call back for another appointment . I was so upset i went in to best buy on the same day I made the call ( Friday ) to set up a appointment face to face . I was then promised a appointment at 12 pm Saturday . When I got there at 12 pm and showed the installer Hugo my tint he then told me well it's not going to be perfect . He also said if I even want'd it close to perfect it wouldn't be worth his time/ effort to redo the tint or even take the bad tint off of my brand new car . Hugo also told me even though I had a 12 pm appointment he had no time for me today . With that being said I went to the store manager Bob he told me Hugo has had some issues within the last six months with his quality of work and he would make him do it again and if I still wasn't happy he would make him remove it and refund me . So today Tuesday 10/15/ 2011 at 10 am I was supposed to get my windows tinted again but an hour later Hugo calls back and tells me he can't do his job properly so come get my car and refund . Bob the store manager at best buy did nothing not even apologies for leaving me car less for 2 and half days , wasting my time and getting treated with bad customer service from Hugo the installer at best buy of chandler . O and not to mention scratched up my driver side window really bad from the inside so now i have to deal with best buy yet again .Thank goodness i didn't get an alarm or stereo installed in my car from Hugo after all the guy couldn't even tint a small cars window . Fail Hugo from Best Buy of chandler !

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negative

Sentiment analysis: This is one of my favorite Starbucks locations - my drinks always come out right and the staff is awesome!

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positive

Sentiment analysis: Nice restaurant/club/lounge. Italian food is good, but not great. Noisy atmosphere. DJ plays in the restaurant while you eat. Hard to have dinner conversation. My biggest problem with Lavo was the service, from start to finish. Checked in for my 830 reservation & was told they were "running a little behind". Fine. 45 minutes later we finally got seated. No apology. No "let me buy you a drink while you wait". No manager checking on us or offering anything for the inconvenience. Tables are, of course, on top of each other. Waiters do a good job, but are over loaded. They are running constantly. Do not look for too much attention. Lastly, we had a "mystery charge" on our bill, which I assume most people pay unnecessarily if they don't read the check. I understand mistakes happen & I wouldn't mention this as a negative except that I noticed the same waiter had the same "mistake" with the couple two tables away from us immediately before we paid our bill. I guess we weren't ordering enough to run up the bill so they did it for us. Of course, no apology was forthcoming from, the manager upon his correction of this error either. With all of the restaurant choices in Vegas (or just at The Venetian for that matter) I am surprised this place is surviving. I'll never go back.

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negative