Problem: What would be an example of an positive review?

Answer: Called up Charles to fix a drip irrigation leak, and he was even able to come out the same evening I called. Very professional, efficient, and reasonable. I had tried to do some digging myself, but just enough to keep my Man Card :) Charles also gave me some tips on landscaping, and answered my questions about various landscaping topics. Most definitely, I would recommend him.

Problem: What would be an example of an positive review?

Answer: It had been years since I had dined at Sophia's. No good reason. We arrived around 9 and there were quite a few seats available. We shared a portobella, Gorgonzola omelet and grilled potatoes as well as a generous slice of a cherry sour cream cake. I had coffee and my partner had tea. Everything was absolutely delicious. The omelet was light and fluffy with a creamy fillings. the potatoes were charred just as I like them. The cake was moist and not overly sweet. All and all a perfect meal. Towards the end of our stay we were joined by a lovely couple which only served to enhance the experience. I plan to return to Sophia's again soon.

Problem: What would be an example of an negative review?

Answer:
I must have come on a bad day as reading the reviews I really wanted to like this place. Me and my +2 entered the establishment. All tables were full so first thought is alright cool. This place is going to be good. We were seated and handed a menu, which is small but interesting. I ordered the Spicy Shoyu Ramen. As we were placing the drink orders we ordered 3 waters and a hot saki. This must have been inconvenient for the waitress as we only received two waters and asked 3 times for the third water. We get our food and don't see our waitress again until it comes time for the check. The ramen itself was decent, the only thing enjoyable was the spice and hard boiled egg. Other than that, the broth was a little salty. My waters needed to be filled, nobody asked us how the food was/if we liked it/if we needed more. By the time we were seated the business died down so I'm not to sure where our waitress went or what she was doing while we ate for 45 minutes. I'm not sure what was going on with the staff.