Problem: What would be an example of an positive review?

Answer: My wedding cake was made by Freed's. It was three tiers, two tiers were red velvet and the third almond cake with almond mousse. The red velvet was not impressive at all. I thought it was really dry but the hubby insisted on that flavor and since he really didn't ask for a lot during wedding planning, I thought it was fair. The almond cake was HEAVEN. Words can not describe my love for this cake. The texture was soft and airy, perfect level of sweetness. I will definitely be ordering this cake again.

Problem: What would be an example of an negative review?

Answer: Disappointment #1 - Supposed to get a $100 hotel credit if booking a Deluxe room. I booked a Deluxe room. At check in, I was told that special deal had run out even though when I booked it and after, the special still was posted online and I provided a copy of this advertisement. Disappointment #2 - I asked for an early check in. I know this is not something they are obligated to accommodate, but I explained that I would be driving all night and would GREATLY appreciate an early check in. We actually got there at around 2:15pm, with no early check in available. In fact, we were able to check in after 3pm, which is the normal check in time. Furthermore, our room had not even been finished - we never had the menus to order in-room breakfast, the mini-bar was not restocked, no laundry/shoe shine items available. By the time we checked in and were resting, the mini-bar person was knocking on the door, yes, my mistake for not putting up my "do not disturb". Disappointment #3 - I was traveling with someone disabled. I asked to have a room close to the elevators. Once again, I know this is not an obligation, but we couldn't have been further from the elevators unless we were in the stairwell of the North wing. Disappointment #4 - We were not using the Internet and asked to have the resort fee removed, the woman checking us in obliged. When checking out, I typically just leave, but this time I wanted to make sure there were no erroneous charges. As I reviewed the bill and saw the resort fee was once again on the invoice. At this point, it is pretty frustrating. Disappointment #5 - When our room was cleaned, all of our dirty glassware was removed, but had not been replaced. Thus we had nothing to drink out of and had no glass to rinse after brushing. Disappointment #6 - Just reviewing my credit card and now there is ANOTHER, additional charge on my card that is erroneous. I will not deny that expectations are higher when staying at accommodations such as Four Seasons, or the Ritz. I felt that this location did not deliver. On a positive note, the room was very pretty, the valet was fairly expeditious, the pool staff and pool wait staff were accommodating, and they did send up some birthday cake (as we were celebrating our birthdays). I was on the fence when I booked the Four Seasons, as my previous stay was at the Mandarin. In retrospect, I think the Mandarin would have been a better fit for us.

Problem: What would be an example of an negative review?

Answer:
Usually very pleased with Tee Pee, especially before a DBacks game. But tonight two really disappointing things happened. First, we arrived about 40 min before the game and the main wave of people were already gone. We were alone in the dining room and I mean alone - as in no waitresses for 5 minutes. Beer glasses were warm (they'd just been washed! We were told) and only 2 small bowls of chips for 6 people. Most disappointing, though, was that my grandfather forgot his jacket in the booth when we left for the game. I called 20 min later from inside the ballpark and was told it couldn't be found. After the game my mom scoured the place and it was still MIA. Very sad to think it was taken.