Problem: What would be an example of an negative review?

Answer: My comments are directed at the company as a whole and at the W Charleston non-physician staff. Let me first say that I was going to the W Charleston facility for nine years and I really like the two doctors there who were my primary physicians. Also, I did not have any problems when this facility was owned by Fremont Medical Center. ALL the problems began when Healthcare Partners took over. They don't call with test results - even for critical tests. They don't reply to messages left on the nurses line when I called to get test results. The office manager at W Charleston could care less about any of the problems even when her boss instructs her to handle a problem. Ultimately, the area manager intervened and saw to it that I got what I needed. Unfortunately, the relationship was no longer salvageable because the biggest violations occurred when, on two separate occasions, I went in to pick up my medical records and on neither occasion was I asked to provide ID to prove that I own the records. In the second instance, I went with a friend and my friend asked for my records. None of the front desk staff knows me or could identify me yet they gave my medical records to my friend anyway. Imagine! You can order your records on the telephone with no ID required and you, or your friend, can pick them up with no ID required. This means ANYONE can get YOUR medical records. For days after I picked up my records I was getting calls from the office manager telling me she was still waiting to receive my records - note: I already had them! Then it escalated to her calling me to tell me that the records were ready for pick up. I don't know if she ever learned that I (well, my friend) picked up my records the week prior thanks to the help of the area manager. This place is scary and has little concern for medical privacy as is evidenced by my medical records being turned over to my friend as I stood by and watched. There should be a law against this - oh wait, there is.

Problem: What would be an example of an negative review?

Answer: Date: November 21, 2009 Good: Unique experience, Drinking out of Ice cups, bar and walls are all made out of Ice Bad: The experience gets old very fast, the cost entry price is $25 per person which includes a jacket and gloves with 1 cocktail drink. The place is small around 400sqft and no cameras are allowed however there is a photographer there taking pictures but pictures cost $5. Summary: To me this is just a 400sqft freezer with ice sculptures and alcohol,it's great for those who want to try somthing different and have the money to do so.

Problem: What would be an example of an positive review?

Answer:
Their food is GREAT! Actually, I love their gigantic antipasto salad. The small is enough for two. Their lunch specials are great deals as well.