I'd like to give no stars! I had ATT as a cell service provider for over 7 years. At first no issues, so i thought. After having auto-payment for years, one day I decided to sit down and figure out why my bill was 300+ without going over minutes and having unlimited data. Lesson learned, check your bill every month! I was charged for a family plan when I only had one line, bill had a print on it that I was getting 20% off, it was not applied to any of the balance. Slightly over a year i was overcharged over $1000. I called they only were able to go back 3 months, so I got only $300 back. According to AT&T i was suppose to just eat $700! I called for about 2 months to get my money back, no luck. Got hung up on, yelled at, etc. Went to BBB, filed 3 complaints, AT&T kept on telling BBB that the issue was resolved when it was not. I got papers to file lawsuit against the company and my last attempt to avoid the court I've emailed ATT, they gave me remaining money back, 6 months later.... Moved to another city, asked for new number, ATT transferred outstanding balance to new account, so i though... they left $8 on the old account. few months after the transfer I was contacted by a collections agency trying to collect that $8 that ballooned to around $300! Asked to add a line for start up business, knew that will only need it for few months. So I asked several times not to sign me up for a contract. Called to cancel the line few months later, guess what? I was signed up for a contract.... Asked ATT to add a line so I can have a new phone number with the new area code since I just moved. I was told I can either change all the numbers or sign up for a totally new account. This means paying pretty much double. When will At&t will get their stuff together!?!? I am running away from this company as soon as my contract is up. I am a normal hardworking person, I never thought it was even possible for customer service and business model to be this bad, boy did At&T proved it to be possible. Advise to potential new customers- run away from this company as fast and as far as you can!
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(a). negative.
(b). positive.
(a).