Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

[EX Q]: I booked a hotel room for 4 nights at this hotel through an online vendor. After booking the hotel room I contacted the hotel to request a room with 2 beds. I was told in 3 different conversations with hotel personnel that I would have a room with 2 double beds. When I arrived I was given a King sized bed and was told that there was nothing the hotel could do for myself and my 3 guests. Apparently the hotel management saw no problem with 4 people sleeping in 1 bed. The staff was completely unaccomodating. To add insult to injury we met other guests that had obtained a room with 2 beds by just walking in off the street the day after we checked in. I would not recommend this hotel to anyone. The customer service is well below what is acceptable. The location of the hotel is great but there are many other hotels that offer excellent service and high quality rooms to stay in while visiting Chicago. Bottom line is do NOT stay at the Millenium Knickerbocker!!!

[EX A]: negative

[EX Q]: I travel often for business and this hotel ranks very low on my list. The room had such a strong odor of smoke, it gave me a headache (and I used to be a smoker)! The room service was mediocre and extremely expensive. The hotel is disturbingly huge. Very difficult to navigate your way around it. I waited on hold for twenty minutes to ask a concierge where a pharmacy was located. She curtly gave me cross-street names and hung up. Uhhhhh, how do I know which direction to go in??? Stains on the carpet in the room. A big gauge in the wall, where maybe a thermostat once was??? The shower is decent. All in all, for the price they charge, NO THANKS!!! I'm just glad my company is footing the bill.

[EX A]: negative

[EX Q]: We stayed at the Ritz Carlton two weeks prior, and in comparison the Sofitel does not come close. With the deal the Ritz Carlton is putting on right now, stay two nights...get one free, choose the nicer option! Pros: Room Service: Quick! 15 minutes tops. Bathroom: Large bathroom with a separate shower and tub. Lobby: Very impressive, and the doormen are on top of opening the doors and hailing a cab for you. Location: Close to the train station and MI Ave. Cons: NO TOP SHEET! We asked the others at the conference, they confirmed...there is no top sheet. You just sleep with the duvet cover over you. Room: -Small, and not a fan of the modern decor. -Broken closet door, the bottom track was bent. By the last day my husband removed the closet door completely so I could get to my things. -Barely any storage: closet was teeny tiny anyways, almost no bigger than a tall locker, only the top drawers of the nightstands open. -Shower: Horrible water pressure. -The cleaning staff did not replace shampoo, soap, etc. Had to call the front desk, and they delivered within 10 mins. -The cleaning staff did not replace our duvet cover during the three nights we were there, realized this as I still noticed a stain we made the first night. I made sure not to leave the "save the water" card out. They changed our towels, but not the bedding??? -Our room was at the end of the hall across from where the staff enter, and you could heard that door slam shut all hours of the day. -They charge for Wi-Fi! -You can change the settings on the tv...brightness, etc.

[EX A]:
negative