instruction:
Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
question:
I had an awful experience here. The staff were rude and unhelpful. It took forever to check in and when I did, they took a while to even find my reservation. When I got to the room, it was marginally clean and when I complained, they said they were full and could not do anything for me. I would never go back. They are obviously not worried about customer service.

answer:
negative

question:
The Sheraton is a fantastic hotel. My wife and I stayed on the 29th floor overlooking the Chicago River and Lake Michigan. The view was great. We got a corner room that also had a couch in. The hotel was just a short walk to the Navy Pier and the Magnificant Mile Shopping area. Food at the hotel was great. Service from checking in to maid service was first class. Great Hotel, Great Town, Highly recommend it.

answer:
positive

question:
Truly a tattered run down facility that you should avoid . Rooms are small, dirty, and in no way represents the web sites representations. Staff is poorly trained and a very big disappointment. At best it is a 3 star facility ands with so many options in Chicago, "please" avoid this one. I had no choice to stay here as a client booked the rooms.

answer:
negative