I recently went to this FedEx location to get two booklets printed out and spiral bounded. First time around, the booklets came out with streaks across the images. The staff was very kind and apologized for the mistake and reprinted them for me. I left and came back to pick them up the next day. The second time around, some of the colors were off. I pointed out that the light greys came out blue and greenish. The staff was very unresponsive. We pulled up the file on the computer to show that indeed the grey is not supposed to be blue/greenish in color. I also had him reprint one to show that it is not suppose to be like that. He reprinted one page and the greys on the newly printed page was indeed grey. There was likely a problem with the printer and he told me he would reprint those pages affected. So I left and came back the next day. The third time around, they blue/greenish color was fixed on most of the pages except for one page. I pointed it out to the staff member and she told me that there is nothing she can do about that. I press the matter that it is not suppose to be blue/greenish and that I paid over $100 for these two booklets and that I will not settle for poor printing. You guys are a professional printing service and printing something off color is not professional at all. Only after pressing the matter did she state that the machines need to be serviced and it will not be available for 4 days. So now something that should have only take 1 day is taken over 7 days! I am very disappointed with the level of professionalism and level of competence in the service and the staff at this FedEx location. Not only was the print job poor, I wasted a lot of time revisiting the store because the printing wasn't done correctly. I would give this place zero stars if I can.
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