Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
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Question: I was really excited about staying at the Amalfi after reading several reviews online. Unfortunately, it was a very disappointing experience. When we arrived, we were told that there was a mistake and the hotel was oversold. So, we had to move to another hotel. Amalfi did take care of the other hotel, cab fare, and after much negotiating...breakfast. We were traveling with 2 children and all of this was very inconvenient. Instead of getting up the next morning and going to the museum as we had planned, we had to get up, pack up our suitcases, check out of the hotel, take a cab, check back into the Amalfi, only then could we head to the museum. We were also told that our first night's stay would be refunded. Well, more than 3 weeks and 3 phone calls later...there still hasn't been a refund. I can't even get a manager to call me back. The Amalfi wasn't all bad, it is centrally located close to train and bus stops and has many restaurants within walking distance. The coctail reception had a nice selection of drinks and appetizers. However, it was in a very small room and there was no place to sit both nights we attended. One reason we picked the Amalfi was that it had 2 queen beds instead of doubles, but they seemed really small for queens. Our view from our room was of the alley. So, overall the best part of staying at the Amalfi was the night that we were sent to another hotel and had a wonderful view of the city from the 22nd floor. Very disappointing indeed!

Answer: negative

Question: My husband and I stayed here at the Hard Rock Hotel in Chicago a few months back. I wasn't particularly impressed with their customer service. When we arrived to check in, the front desk clerk was quite rude and unfriendly. She was short with me when I asked her about the city's attractions and things to do. Our room wasn't all that great either. It was rather small and had a weird smell to it. I won't be staying here again.

Answer: negative

Question: I was very unsatisfied with my stay at the Allegro. The front desk clerk seemed very put out when we walked up to her window. After giving her our confirmation number she let us know that our rooms were not ready yet. This came as a surprise to me since we arrived late in the day and check in had already began. After waiting an hour to check in we were not able to get the room features that we had requested. We were informed that they were "only requests" and not a guarantee. Room service was also very slow and appeared to be understaffed. When we finally got someone to answer the phone they were out of most everything we wanted. The food took an eternity to reach the room and the order wasn't exactly right either. This is not the kind of service I expected from an upscale hotel.

Answer:
negative