Had to give it a one star to offset all the B.S here. In reality the service sucks and is very amateur. The phones are not answered management is never to be found and the staff is 2 star at best. If you want fruit or berries bring your own dish bowel to wash it as you can be guaranteed these people didn't clean it. The so called Kobe beef is of course the cheapest cuts available for humans and the overall brunch and regular buffet is poor. If you want a good brunch try the Camellback Inn, or the Westin which is actually cheaper and 10 times better.

negative

Absolutely horrendous service. We asked the attendant if he could make a sandwich into a salad and he said ,"Sure!" so we ordered salads and were given sandwiches. Upon complaining and insisting to management, they refused to refund our order stating the salad was not on the menu, threatening to call security. One of the female attendants raised her hand to my face, at which I took to be aggressive, so I swatted her hand away. Lo and behold, the security was called, whom told us very politely it was in our best interest to leave due to the employee lady's tantrum. OK. We left without our food out of principle but we are not leaving a formidable review. Their service seriously sucks.

negative

We have really enjoyed other Ramsay restaurants. The wait for BurGR is just ridiculous! We were told it would be a 2 hour wait and they would let us know by text (they text your phone) when the table was ready. I'm not much of a burger eater and rarely order them anywhere, but with Ramsay having his name on the restaurant must mean it's going to be worth the 2 hour wait right? Wong! When I first heard how long the wait would be, I wasn't even upset. I had been wanting to try BurGR and with a wait time like that I got more excited to try one of these well loved burgers. One thing is they have strict rules here at BurGR. When we got the text alert that our table was ready, some of us needed to use the restroom on our way back to the restaurant. Now we were on the property, never left. The hostess still refused to seat anybody until everybody was there and accounted for. Really? it seemed like we were on a field trip and the bus driver was counting heads to make sure everyone was on the bus. Once we got seated it took 10 minutes for our server to acknowledge us and he took our appetizer order, but not our food order. He literally took off after we said what app we wanted. Around 15 minutes later our "Roasted Jalapeno Poppers" priced at $12 showed up at the table. They looked so good!!! Too bad they didn't live up to what I saw. The insides were still cold. It was only hot on the outside and the poppers were a real disappointment to our whole table. The cheddar ranch that comes with it just tasted like regular ranch. The poppers come in shot glasses with the ranch and we still had one left on the table that nobody really wanted. 20 minutes later our server came back to take our dinner order. Phew it was some wait time from beginning to finish at this place! Hubby and I decided to split a burger and a hot dog and the fries and rings are a generous portion so we just got 1 order of each for the table to share. "Just Fries" ($8) - They are hand-cut and come with a side each of curry ketchup and chipotle ketchup. I really feel for the price you get a lot of fries and even if sharing, you will still have plenty. The problem is the fries came out ice cold. I picked one up to taste and spit it back out. Nobody at our table wanted to eat the fries. "Beer Battered Maui Onion Rings" ($9) - Parmesan cheese on the rings with chipotle ketchup and cheddar ranch dip on the side. Again, the portion and price are very fair, but the rings were straight up ice cold and the ranch is ranch, nothing cheddar about it. "American Burger" ($13) - The burger had american cheese, onions, tomatoes, pickles and butter lettuce. When our food arrived to the table, 40 minutes after placing the order, I'm pretty sure my mouth started to drool as the burger was put down in front of me. It looked very good. I will say they after cutting the burger in half, I noticed that it was cooked just as I requested which is actually hard to come by here in Vegas. Too bad the actual burger had zero flavor. The burgers are grilled over apple and cider wood is what they brag about here yet the burger seriously had no flavor and like the other food it wasn't even warm. There was way too much bun going on with this burger and every time I took a bite the bread fell apart as the rest of the burger. It was just not good at all. There wasn't anything I ate during this experience that was enjoyable. "Fresh Roasted Chili Dawg" ($13) - Too much dog, not enough bun. Did taste decent, but they need a bigger bun for it. Better than the burger! Hmmm. I let our server know that the food was cold and the fries and rings were so ice cold that t hey must have been sitting for a while. Our server responded with "Sorry, I was busy doing stuff and then I had to go to the bathroom" to which I replied "did you at least wash your hands after touching your junk and brought our food" and he just said "I'll take the fries off" and then he was gone. The whole meal should have been free since it was mostly still on the table because we didn't want to eat it. I said very clearly and loudly that I had a total rewards card to get the discount on our bill and he just shrugged it off and charged the card with the regular prices anyway. If you have a total rewards card then you save so much off each menu item. So you can see where this can actually add up every time a menu item is added to the tab. I said something to him and he said that he would correct it, but it would take a long time and the card would have to be charged twice to fix it. We just said to forget it and I told him it would come from his tip. My friend ordered a burger and paid extra to have an egg added and was specific about it having a runny yolk. Our server said that wouldn't be a problem, but when our food came the egg on her burger was cooked way too long meaning no runny yolk. Such a major disappointment Gordon Ramsay BurGR turned out to be.

negative

All these yelpers couldn't be wrong! This place is deeeeelish! Some many different options, it's hard to choose a pastry. Not sure if u could go wrong on any of them.... The beer selection is pretty decent. The secret beer is a hazelnut brown ale (rogue brewery). It's not really a secret it's just not on the menu, but it's amazing. Normally im not a fan of rogue, but whatever. We had the banoffee for dessert! They whipped the cream as we ordered, it was perfect. The service was ok, we seemed to have 3 ppl serving us. The female was def. less attentive, but the boys were on point.This place is absolutely worth trying but don't expect any thing fancy. If they changed anything it would lose it's charm. Nothing else like it in az.
positive