Sentiment analysis: Couldn't make it to my normal place so I had to try this spot and left very upset. First, the people are very rude they barked at me to sit in one of the pedi chairs except it had no water in it and the tub was damp from the previous customer so I just sat there with my legs to the side for awhile until the girl who was going to do my pedi showed up. She was actually nice but was rather pushy in trying to up-sell me. The girl who did my mani was extremely rude and rough and was rushing through everything like she was on fire. She didn't even file or shape my nails instead she used that machine they use to shape acrylics. When I asked her to clean up my cuticles a little bit more she completely ignored me. At this point I was done and just wanted to finish and leave. I was going to tip the girls in cash and asked them to break my $20, the girl was again super rude and screamed at me asking how much I wanted back. I asked for two $5 and she brought me a $10. Whatever. Overall this place lacks professionalism and I will not be back.

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negative

Sentiment analysis: Rude, rude, rude!!!!! I dragged my girlfriend with me to this shop at Palazzo earlier today, so I can try on the Bianca shoe. It's 2:40 a.m. now, but this was around 8 p.m. earlier today on Jan. 7th, 2015. There is one other pair of girls in the store, and they are trying on shoes. I wait and ask the sales associate for the specific shoe I want to try and provide my size. I did not ask to try on tons of shoes, and I felt that when I needed to try a different size, the sales associate (red head) was not happy to grab me another size to try. When I asked to try a peep toe version, she did not bring it out and acted like she really didn't want to let me even try it. She was condescending and rude. At one point, she made a comment like, "For someone like you who doesn't have this brand..." My friend with me was the one who commented to me about how judgmental and rude that was. How does she know what shoes I own? I walked in with $600 Stuart Weitzmans on, but who cares if I walked in with flip flops on? I have been thinking about buying a pair and only needed to find the right fit. If the store and it's employees ever read Yelp reviews, please know that although I stayed calm, polite, and cordial (even thanking) as I left, you really insulted me and lost your commission and sale. I don't know if I even want to buy the shoes at this point, but if I did, I will drive to Beverly Hills to do so. I recommend against anyone shopping here. Store manager, if you can permit the rude service (or lack of service) in this store from your employees, shame on you.

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negative

Sentiment analysis: 2013 Spring Restaurant Week Review: While walking through Hard Rock I saw a sign stating "Patio Open." So, I put on my leg brakes and walked straight on in. The restaurant is huge and looks like Restoration Hardware threw up all over it. The servers all look like they were bussed in from Williamsburg. But, my only focus was the outdoor seating. It's glorious, by the way. Comfy banquettes, outdoor bar, poolside, and firepits. Fire! Oh, anyways, the food. I chose the carrot-ginger soup, fried chicken, and chocolate tart options from the RW menu. My table also went for the pretzel and cheese fondue appetizer. The pretzel fondue was really great. The pretzels were soft and chewy and the cheese was delicious, although a little clumpy. I do wish they served the cheese a little hotter. Overall, a great appetizer. My first course, the carrot-ginger soup, was really flavorful. I couldn't eat it all so I asked for a box. Instead of boxing my leftovers, they gave me a whole new soup! The second course, the fried chicken, was pretty good. There were three huge pieces and each was moist on the inside, crunchy on the outside. Unfortunately, the chicken was bit too salty for me, but the batter definitely had a great flavor. The dish also came with a tasty honey biscuit, coleslaw, mashed potatoes, and gravy. I really enjoyed the coleslaw because it wasn't caked in dressing. My favorite part of the meal was probably the toffee chocolate tart. I've been on a tart kick lately and this one was the best of the batch. The chocolate was dark and rich but not too sweet. A great way to end the meal. Our server, Thanon (sp? Sorry!), was the nicest server I've had in a long time. He went out of his way to make our meal amazing. He even offered to box up my leftover Sazerac! Who does that?!?! I would go back just for the service, it was that good. The food, overall, is probably a 3 star experience, but the service and ambiance deserve extra stars. I'll go back for sure!

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positive