TASK DEFINITION: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
PROBLEM: The Hard Rock is glossy and sexy, but an absolutely fantastic hotel.... I was in town for business and stayed here because of it's location, but I absolutely understand why tourists would like it...right on the river, cool art deco building and Millenium Park is just down the street. Regardless- the room was clean, the staff was friendly, but NOT annoying and the bar was fun. I was comfortable having a couple of drinks alone at the end of the day - they were GOOD! I'll definitely try it again!

SOLUTION: positive

PROBLEM: We were encouraged to stay at the Affinia as part of a group in town for a Chicago wedding. We booked our rooms 6 months in advance, with the promise of a brand-new, full service hotel in a great locaiton in Chicago. The lobby was non-existant (under construction). The front desk staff was incredibly rude and unhelpful. The hallways and elevators are small, cramped and uncomfortable. The rooms are great - great beds, great television set. NO ROOM SERVICE - the kitchen is under construction. The bottom line is that during our stay, this was NOT a full-service hotel and should not have charged what they did. We were totally disappointed, hope it will improve, but vow to never stay there and will recommend to anyone to check out one of Chicago's truly amazing hotels. It is not worth the risk with this unproven dress rehearsal.

SOLUTION: negative

PROBLEM: My first trip back to Chicago in about 7 years was perfect! I chose the Knickerbocker as I had read that their rooms were recently renovated on top of being a great location to Michigan Avenue, Rush Street and downtown Chicago. I must say I was very impressed with the guestrooms! I had not stayed there prior but it definitely is a refresh from what I've seen in photo's posted on the reviews. The guestrooms are nicely decorated with a modern feel and they are good sized for a historical hotel! The beds are wonderful -- I need to get a pillow top mattress at home! I used the Internet access with no issue and I LOVED the larger screen TV's. The shower is fun with the different types of shower heads you can choose. And the bathrooms are fresh with all new granite and tile. I'm anxious to get back to Chicago and it won't be 7 years from now! I would highly recommend this hotel -- fantastic guestrooms, location and staff! I've added some digital pictures of my room as they are completely different from the one's I saw on previous reviews with the new renovation.

SOLUTION:
positive