Q: negative

A: I thought I should update my review because the check in process did not go as smoothly as usual. There were long lines to check in, and once I made it there I felt customer service was lacking a little. Every time I tried to address issues I got a schpeil, so it was much like talking to a robot that didnt really have any answers but was giving the default excuse. Also...my tv wasnt working and the manager wasnt going to do anything about it. Their customer service was really lacking this time! Also, I would agree their dining collection needs a revamp. To top it all off...on my last night there they had the place so packed full of convention people that we had to wait it line for 20 minutes to get up to our room. Next time I will stay somewhere else...dont waste your vacation here!

Q: negative

A: Dining on one of those restaurant.com certs. THe Heartland Grill has a limited menu. I ordered mahi mahi . The menu said it was served with cous cous, but the waiter (who was adequate) came back from the kitchen with a report that they "don't have any tonight." He said I could have double green beans or mashed potatoes. I asked if perhaps I could have a baked potato ? "No, we have no baked potatoes," he noted. "How about fries?" I went with the fries. My left arm kept sticking to placemat, a kind of mesh through which some sticky substance had passed, but not been wiped. We were sourrounded by un-bused tables nearby - until I raised my iPod to shoot this photo. The wine list was limited and way overpriced. Wines that sell for about $8 a bottle retail were listed at $7-10 per glass (a 4 oz pour). (They did use good wine glasses, to their credit.) No bread was offered (though it was served (and unbused) on other tables. My wife had to ask for it and then it was served with a thin sliver of butter. The "Fresh Green Salad" was very fresh and good, My entree was hot if a bit overdone, the "salsa" topping was OK and the fries fairly greasy. In summary, unless you're confined to the hotel without a car, you'll want to avoid this place. There are dozens of better menus and tasty options - as well as lots of very good values -- about a mile away on State Street and the Capitol Square Area. The Heartland Grill is pricey dining with not much to recommend it. I have another certificate for this place that I likely will never use and certainly wouldn't wish on a friend..

Q: positive

A: We've paid them money for one car. They are getting to work on another. I can't think of any garage that we've had work on both our cars ( bikes yes, cars no) We had narrowed down the rough problem but have a vacation coming up, work to get to and the chance that I could mess it up led me to check out mechanics on Yelp. Glad I did. We managed to get a quick appointment. Sadly we had an intermittent fault, the worst and usually most expensive kind. After they noticed that Erin understood terms above and beyond Steering thing, go button and Mr Stoppy trust me that was the level of the usual condescension that we received from shops prior she was treated like .. ta da! a customer:D While they couldn't conclusively guarantee the problem being the lead to the starter ( as I said intermittent) they were generous with the diagnostic fee and rather than do the usual replacement job seem to have fixed it . E.g I'm happier with a realistic fair estimate than blind replacement that seems to be practiced at most shops. They call when they say they will, offer to arrange loaners and so far I'm really impressed. Soon as something more substantial requires work will revisit the rating.

Q: positive

A:
I've been eating here regularly for a couple years now. The food is amazing and the staff is even better. I've only had one negative experience ever and not only did they take care of it, but they personally apologized and offered to go above and beyond for the next visit. Couldn't be happier to have this neighborhood gem. Oh, and the new hummus pizza is WONDERFUL.