Problem: What would be an example of an negative review?

Answer: 6 of us arrived early for a surprised birthday bash. It was pouring rain as we drove from the west valley. We barely walked in and greeted our friends, we were told to go sit down. I thought there was a special room set up for us. We didn't even have a chance to pick out a color yet. Are you going to bring us all the colors to pick? What is the freaking rush! I know you are busy, but we are your clients now show some customer service respects. So RUDE! After we all took our seat at the pedi stations, I noticed most of the Techs seem to be unhappy. Was it too early or was it the rain? I went with the $30 Pink Polish Pedi. My Tech was silent the whole time. There wasn't even a smile, I was getting a little nervous. Would it be the lack of English, or just not in the mood to talk? She didn't even offer the types of polish they had until I over heard my friend's Tech. I still wonder what type of polish I would get if I didn't ask. I wish I can give it more stars, but for the $30 pedi treatment I would have a live person doing massage and not just a chair massage.

Problem: What would be an example of an positive review?

Answer: This place is great! We come here at least weekly and have been trying new dishes with success. We love the rolls, especially the BSCR roll. Also, love the nakama appetizer sampler: great monkey brains, egg rolls, and jalapeno tempura. we love the tuna carpaccio which is outstanding. And even though this place is Asian fusion style it has some of the best fish tacos around (nakama tacos). To top things off this place donates a portion of your bill to eScrip!

Problem: What would be an example of an positive review?

Answer:
I had a blowout from Princess. I loved how it looked and that she took her time. She was very friendly. The only reason I gave 4 stars is because I was ridiculously uncomfortable the entire time. The hair washing bowls were by far the worst I've ever experienced and my back was killing me from the styling chair as well. Also, I let her pick which style knowing that I was going to be sleeping on my hair (8pm appointment). I went to be around 10:30pm and when I got up at 6am you would have never known how beautiful it looked the night before. Can't really hold that against this place, but I have gone to other salons and had my hair last 2 days. I will go back and try again.