Q: negative

A: I had a hankerin for a bagel and this location is on my way home from my early morning drive to mesa and back, so I stopped one morning and kept returning. After an unfortunate incident last month though, I won't be coming back to this location. My first couple experiences were fine. Not amazing but I got my order quick enough (sometimes correct, sometimes not) and the location was easy to get in and out. My last visit was just bizarre. I placed my order with the cashier since there were only a couple customers in line and no one was working the order station on the opposite end. One of the employees was fiddling with the screen that shows the orders because it wasn't working correctly. I paid for my sandwich and waited...and waited...and waited...Another patron and I made small talk while watching the one sandwich maker fiddle with the screen some more. The assistant manager was cleaning the coffee equipment. Another employee came out to work the order station and gather bagels for customers who ordered boxes. One guy came from the back to fill the ice machine. Another employee proceeded to eat his food while clocking out for break. The cashier continued to stand around. The other patron and I continued to make small talk. Silly me to think that the girl messing with the equipment will realize that people are waiting for food...I should have spoke up sooner. 13 minutes go by until I say something. "Sorry, we're having issues with the order screen". No shit - how about you start hand writing orders or communicating with the person taking them? Thank you for exhibiting zero problem solving skills. Oh, and the assistant manager? Still cleaning the coffee equipment. No leadership whatsoever. I can put up with incorrect orders, or waiting when it's busy, but I can't put up with lackluster customer service. I'll go out of my way to the 16th st and Camelback location when I have another bagel craving.

Q: negative

A: Don't bother putting money in the jukebox the bartender will eject every song he don't like! So we just got up and left! We went to eat dinner somewhere else! Very rude guy unless you're throwing money at him!

Q: negative

A: Service execrable. J'ai attendu 20 minutes pour avoir un verre d'eau et formule la demande 3 fois. La nourriture est bonne, mais je n'y retournerai pas.

Q: negative

A:
First of all let me say that this McDonalds doesn't have a sign in their drive thru stating that they charge for Ranch. Second of all customer service sucks here. I know that you can't expect them to treat super great but at least have respect. The stupid cashier at the 2nd window was Rude about me asking for ranch then got her manager which wasn't that nice either. Third of all when I get home, my order is missing! I was missing one of our burgers. Then I try to call them but no answer. Why do they have a phone if they won't answer? So guess what store#18966 I call the 800 number and did a complaint. Hope you learn to have respect, I'm not asking for u to all happy and jolly JUST RESPECT! Forgot to mention that my husband's fries where half way full! What's wrong with them!