Problem: What would be an example of an negative review?

Answer: Sigh. I really wanted Paulene's to be my new mani/pedi spot but after three tries I think we are going to have to part ways. I've never given a nail salon 3 chances before. Yes, there is a hot rock massage included on both your legs and your arms. It's a nice touch if you don't get burned by the rock as I did my first time. And the pedicure is $20....coupled with a manicure you are looking at $32. Add in an extra scrub on the pedi and you are at $37. Which isn't really all that much less than what I paid in Scottsdale for a mani/pedi with extra scrub. Their color selection is awful. I think it may be the single worst collection of colors I've ever seen in a nail salon. There are essentially no light pink shades! Normally I would be willing to overlook the lack of color and just bite the bullet and order my own but the quality of the work is just not up to par. I've had two "ick" moments at Paulene's. The first was on my first trip when I sat down a the manicure station and saw nail clippings- big ones, think men's nails- all over the place. On my second trip I had to walk across the floor barefoot which always creeps me out. I wear flip flops so you can put them right back on my feet....please do that. The first two times I left with happy hands and feet. The mani/pedi didn't last long at all either time, but at least they looked good when I left. The pedicure looked heinous within 2 weeks. The third mani/pedi was just poorly done all around. My cuticles looked worse when I left than when I went in, some of the nails weren't filed evenly, and I'm not sure my pedicure is going to make it to Fashion Week on Thursday...and I'm positive my manicure won't. Yeah low prices are nice and hot rock massages can be lovely but when it comes to nails the proof is in the pudding....and when the mani/pedi doesn't last and is done sloppily to start those things don't matter.

Problem: What would be an example of an positive review?

Answer: Food - My burger was really good. The fries were ok. I say ok because they were regular crinkle cut fries. Now, I like those quite a bit. But, there's nothing any more special about them than that. They have lots of burger combinations to choose from. Service - Our waitress was good. She took our order quickly and kept my tea glass filled. That's about all I need. Someone else brought our food to the table. They took it to the wrong table first, but we were close by and could direct them over to us once we realized it was our order. I watched this happen two other times while I was there. The seating is at long, community tables, so this may be the source of the confusion. Price - It's a little steep for a burger. It might compare well to other burger joints, but with drink (tea), tax and tip, I was on the hook for almost $12 for a burger and fries. Atmosphere - It feels a little like a trendy sports bar to me. I don't say trendy in a bad way, just not blue collar. If you like hanging out with the popular crowd, you'll like this place. I'll be back. I think some of the kinks will probably get worked out as the place settles down.

Problem: What would be an example of an positive review?

Answer:
When I called in for a free estimate I must admit in scheduling the appointment I probably wasn't the easiest customer (how about this day - how about this time). They were very patient with me and worked with my schedule. Roy is the name of the gentleman that came out to look at my leak, I can't say enough good things about him. He was very polite, informative, professional and seemed to care. One would be hard pressed to find this sort of service anywhere. I am glad I read all the reviews before choosing.