Problem: I'm blown away by my experience here. I was put on a friend's account and my friend added me online since she was out of town. She bought the phone online, paid for the service and had my old phone number transferred over. She made an appointment and all I had to do is pick up the already paid for phone! First off, they had the appointment for 8:15 when it was for 6:15. Okay, no big deal, they got me right in...Jose Felix was my CSR and I told him the deal. They had no record of this transaction so he had me call my friend to get a confirmation #. I gave him the phone number 3 times before he asked me to just write it out because he obviously can't dial and listen at the same time. This guy was such a dipshit. He then gets the confirmation and hangs up and THEN asks for her password. So, I call her again. So much for handling it online, huh? He gets the phone and I ask for the receipt, the rebate and to transfer my information to the new phone. He says he doesn't have the equipment to transfer my media, just my contacts. Um..WHAT? He ended up only getting 38 out of my hundreds of phone numbers. When I asked him why he said that's all his equipment would let him do. I just signed a 2 year contract with your company, bought a $200 phone and all you have to do is your job? Wow. By the end of all of my 30 minute experience here, I ended up asking him for a receipt 2 more times, a bag for all the stuff I bought and where was another location so I could talk to somebody that knew something about this phone and how I could get it started. If I don't have a better experience tomorrow, I'll just go back to T-Mobile. Their service sucks but at least their customer service doesn't.
How would this review be described?
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A: negative

Problem: We stopped here on the drive between Tucson and San Diego because we were starving and when we looked up restaurants close by on the GPS it popped up. When we first arrived we were really excited by the giant flying saucer on the roof but once stepping inside our excitement turned into mass disappointment as it looked like the "kitsch" factor was not...well, not really "kitsch" and more of what some large faceless corporation would hope you would think "kitsch" is....I'm looking at you Best Western! Our host was quick and friendly and we were seated promptly. There were only 3 parties beside us in the massive restaurant yet, our waitress explained that food would be delayed because there were tables ahead of us....ummm, what? 3 full tables out of 100 is like a rush for you? Food came and it was pretty gnarly looking. But being starved travelers we dove right in. The first bite lead all of us to believe that we made a horrendous mistake and should've waited for the next town or braved the generic BK drive thru rather than sit through this meal. Rice was ordered by 2 out of 3 of us and we both agreed it was like old rice with new rice that hadn't been cooked all the way, thrown into a food processor and served. I've never eaten rice that was both hard and mushy and looked like corn meal. The beans were most definitely from a can and massively over salted. I ordered cheese enchiladas but never did find the tortilla is was supposedly wrapped in as the entire entree was cheese and canned tomato sauce. My dining and traveling companions also were disappointed in the A) angus beef burger patty that was not anything better than a dried up patty McDonalds wouldn't even serve and B) chicken enchiladas were dry and crumbly. My brother pulled out his phone and looked up the yelp reviews on this place. Immediately he exclaimed that we all stop eating and leave - which we were much relieved to do since the food was so terrible. An overwhelming amount of reviews were negative and even included instances of food poisoning...which we were feeling the starting effects of even before we got back in the car. To be fair, the service was friendly and responsive but we all wished we had skipped this restaurant completely. AND I never give bad reviews...but this one is truly worth it.
How would this review be described?
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A: negative

Problem: I enjoyed my recent visit to Shogun. Went around 9pm, ate at the bar. Ordered a variety of sushi, enjoyed it all. Highly recommend the Spicy Yellowtail Roll - Yum!
How would this review be described?
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A: positive

Problem: My friend who goes to Vegas all the time recommended this restaurant to me so I made a reservation. We were a party of 7 and we went for the domestic wagyu surf and turf chef selection for 6. We really could have gone for 5. Our server, Kevin (I think that was his name), was absolutely the BEST! He made the experience absolutely memorable! After we had picked our sides, he mentioned to us that we had missed the top 2 selections and helped us by making 2 of our sides as half sides to add in the top 2. I love it when I get suggestions from the staff because they always know best. He was personable, very friendly, and he was a delight to be around. You could tell that he really enjoyed being there and was sooooo welcoming. Possibly one of the best servers that I have ever had the pleasure of meeting. The steak was absolutely delicious and all of the sides were delicious, especially the grilled corn. A lot of steak places have okay sides, but Craftsteak was well balanced with everything tasting fabulous. The assorted desserts were delicious as well. I really enjoyed this dinner and I loved the sharing aspect!
How would this review be described?
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A:
positive