M: Yes, may I help you? M: This is Henry Jones in Room 742. I checked in about ten minutes ago. W: Ah, yes, Mr. Jones. How can I help you? M: The bathroom is in an absolutely terrible condition. When I tried the shower, no water came out at all. W: Oh, dear, I'm sorry to hear that. I'll have it fixed immediately. M: And that is not all. There is no soap, towel or toilet paper. W: I apologize for this, Mr. Jones. We're rather short staffed at present. The housekeeper should have checked your room. We'll attend to it as soon as possible. There's been a misunderstanding. M: That's all right. The most important thing is to fix it as soon as possible. What was said before this conversation?
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Answer: W: Hello, is this the Reception Desk?

M: Yes? W: Could you tell me how far it is to the National Arts Centre? M: Yes. It's quite near, about a ten-minute walk from here. W: Could you tell me how to get there? I'm a tourist here. M: Well, you walk down this street for two blocks to the traffic lights. Turn left and you will be on King Street. Walk straight along King Street, until you come to a cinema, the National Arts Centre is right opposite. You can't miss it. W: Wait a minute. I walk down this street two blocks to the traffic lights. Turn left and I will be on King Street. I walk straight along King Street, until I come to a cinema; the National Arts Centre is opposite. M: That's right. W: Thank you. M: My pleasure. What was said before this conversation?
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Answer: W: Excuse me, sir.

W: I'm sorry! I've been having a really hard semester. M: You need to try a little harder, okay? W: I know, I will. There's just been a lot going on lately. I'm moving out of my house, and my brother is in the hospital. M: I'm sorry to hear that, but this is the 7th paper you've turned in late. W: I promise I'll get the next one in on time. Just please don't fail me. M: I'll give you one more chance, but just one. Don't let me down. What was said before this conversation?
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Answer:
M: Marissa, if your papers continue to be late, I will have to give you a failing grade for the course.