Problem: Write a negative yelp review.
A: I am SO mad at this store location today. It is my son's 3rd birthday and I actually came into the store 10 days ago to order a Planes (the movie) themed birthday cake. The woman at the counter took my order, my 2nd choice in case it wasn't in, and my phone number. Nothing. Until this morning, the day of his birthday. I received a call saying that the cake was unavailable. This is not how you should do business. If the cake is not available today, it wasn't available 4-5 days ago. GIVE A PERSON A CALL to let me know. Luckily the Safeway on Chapparal was able to assist, and the cake was WONDERFUL! PS - it wouldn't let me post ZERO stars...

Problem: Write a negative yelp review.
A: Another vendor, same results with OnTrac. Service Delivery commitment for yesterday 07/24. Just checked the status 07/25 at 10:25am, states they attempted delivery at 6pm 07/24. One hour after we closed. 07/25 received at facility. Not out for delivery, Not sure if we are going to get this package we needed yesterday. Called the 800 number to try to locate the package, indefinite, found out they deliver 5pm -8pm. This is stupid. Just spoke to OnTrac they don't leave until 2pm to deliver packages. We can go pick it up ourselves if we want it now. Wow, service with a "@#$%", Update 10:50 am, just got a call back from OnTrac, they already loaded it on a shuttle so we can't pick it up. They will call me with an eta when it's available. Called my vendors, told them no orders to be shipped via OnTrac will be accepted.

Problem: Write a positive yelp review.
A:
I love their Philadelphia Cheese Steak sandwiches. The best in Las Vegas. Being from Philadelphia myself I know a good cheese - steak.