Sentiment analysis: I've been wedding dress shopping at about 4 places including here. This has been the worst experience I've had by far. I made an appointment over a week in advance. The woman who "helped" me, Anissa, was very unhelpful. In spite of being about 10-15 minutes into my appointment time, she ended up helping someone else who came in to pick up her dress. This was not a fast pick up process. I was left to zip up myself and walk out to the mirror alone. When I asked her how the dress looked bustled, she said she didn't know. I asked if she had a photo. She said she did not have a photo but I could look up online how dresses bustle because they are all the same. She did not offer to look up anything, write any of the dress names down, really help me with much of anything. I had to really prompt her for everything. This was my one and only chance to try on dresses with my dad. He was struggling a great deal with the camera and she did not offer to help at all. I am not a fussy bride, nor a high needs bride. I do believe that if you make an appointment in advance and are prepared to spend $2,000, the sales person should be there for the customer. During the appointment, Anissa answered the phone and stayed on the phone for about 10 solid minutes. I also work in retail. I am sometimes understaffed. That said, if I have a customer present, they take priority over anyone on the phone. If they have a question, even if it something I don't know, I find someone who does. If no one does, I look it up for them. I offer to help. I work in a grocery store. I should not be able to get better customer service getting a burrito made to order than a bridal dress. Even though the appointment was scheduled to last about an hour, I ended up leaving after about 20 minutes. If you are looking for lousy selection and a chance to be ignored, this is your place!

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negative

Sentiment analysis: The inside of this place feels like Arizona very naturally pretty, a bit sophisticated, yet still a little raw in the elements it uses for its design. At first glance, I wanted to bring out-of-towners here. Our reservations were delayed for 45 minutes, but the staff was courteous kept in communication with us, gave us a great table for eight, plus some green pork chile stew appetizer. Definitely would go back just for that dish. At our table, everyone was a fan of the pork chili and those who ordered really meaty dishes were pleased. The filet got rave reviews. I ordered the famous burger which is big, but I wasn't that impressed. I think next time I will go with a "meat plate", sides were tasty. I think we shared three or four desserts and I wasn't that impressed with any of them. The service was very professional (a little over the top cheezy at times) but it is hard to find quality service. Wine list pretty good, cocktails creative. The cost was fair and it is a great place to take a group of six to eight.

OPTIONS:
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positive

Sentiment analysis: I'm happy to see that Oakville didn't leave the Valley, they just moved. I think (hope) this location will work out better because it's not located in an area heavily populated with a lunch crowd on foot and it's easily accessible from the street. Oakville is a trendy neighborhood-style grocery store with plenty of wine, sandwiches, pastries and snacks to choose from. Their iced coffee is tasty and I like that they offer sugar free chocolate for mochas. It's on the pricey side though and I'm not sure that it's worth $4 for a medium iced coffee... The food here is tasty as well. My favorite sandwich is the grilled chicken with Gruyere and that's based on experience from years of going to Oakville in the Bay Area. This is also a good spot to sit back and relax with a glass of wine in hand. Oakville has plenty of options for a hostess gift and other trendy foods when you're looking to impress. I hope Oakville can stick it out here because I think Downtown could use more spots like these.

OPTIONS:
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positive