Add spaces: 12ControllingLanguage

Answer: 12 Controlling Language

Add spaces: Question:"HowcanIknowifsomethingisasin?"

Answer: Question: "How can I know if something is a sin?"

Add spaces: Byincreasingtheemployee'sengagement,youwillmovethemfroman"I"pointofviewtoa"We"pointofviewfocusingontheorganizationasawhole,andhowtheytreattheircustomers.

Answer:
By increasing the employee's engagement, you will move them from an "I" point of view to a "We" point of view focusing on the organization as a whole, and how they treat their customers.