Is the following review positive or negative?

I really wanted to like this place and gave it a few tries but I won't be back again unless someone drags me here. I actually like that its cold in the theater (aren't they all?) but what I don't like is how every time I'm stuck waiting for 10 minutes or longer after the movie is over for my check or card back. In one experience they brought the wrong order and it took 30 minutes to flag someone down to explain the issue. If your going to do this type of theater then hire enough people to handle big movies or offer limited service. Seats are at least somewhat comfy.
negative