Definition: Craft one correct answer to the question given in input. To make it more interesting, try to use non-stereotypical language if possible. Make sure your correct answer is reasonably long, consistent with the context, and requires common sense (instead of explicit extraction from the context.) In your answer, use as few words as possible from the given context. Use a response that is uncommon/non-stereotypical, so that it is less predictable. To be less repetitive, please vary your language for each question.
Input: Context: I checked iTunes and made sure that the songs had the album name in the info - and it was there . So i synced my iPod again but no luck ! so I went back to my iPod and played one of the songs on the album , and my iPod screen says that it 's on the album " A Little Bit Longer " but why is n't " A Little Bit Longer " showing up under " Albums " ? I ' ve checked and double checked and triple checked and " A Little Bit Longer " is not under " Albums . ".
Question: What may be a fact about the situation ?
Output:
They are speaking to Apple 's customer support .