Problem: What would be an example of an negative review?

Answer: If you're in the mood for fresh, tasty sushi, this is not the place for you. The food that was delivered to us was simply inedible. Point blank. My husband and I ordered a bunch of sushi for dinner with the plan of having tasty leftovers for lunch the next day, so we splurged a little, spent like $60 on various rolls. The presentation was pretty pathetic - wilting nori, leading us to believe these rolls were pre-made; hot pink ginger, meaning it's the MSG-soaked kind; glue-like rice, where you can't see the individual grains - but what really horrible was the smell. When we took the lid off the tray, the stench of rotten fish knocked both if us back. I honestly gagged. It was so awful, we just stared at each other, amazed that we just spent our money on a pile of stinking rot. Determined to not waste everything, I picked up a piece of spider roll to sniff/inspect/try. IT HAD A HUGE HAIR IN IT, all wound around the crab. Totally disgusting. My husband attempted to try the inari - just tofu and rice, right? It tasted like rotten fish, as it had absorbed all the smells from the other fish rolls. We had also ordered a vegetable and tofu soup, and a green salad with ginger dressing. Can't even believe this, but the salad leaves were brown and slimy on the ends! They actually screwed up a green salad. The soup tasted like the inside of an aluminum pot, all metallic and burnt-flavored. Horrible, horrible, horrible. We literally dumped everything down the garbage disposal. Total waste. We tried to call and complain, but by the time our order was delivered, the place was closed. We will be calling again today to get our money back. Maybe they will earn themselves another star if they do the right thing and refund our money.

Problem: What would be an example of an positive review?

Answer: In a world where printing and copying has become self-service this location still has A plus service. I went in because I was on my way to a presentation and realized I had left my materials at home. Luckily I had them on a usb drive so I high tailed it to a local "Kinkos." They have awesome little self-service machines for just that situation. You place your credit card in, followed by your USB drive, and then select the file and if you'd like it in color or black and white and done it sends it to a printer. That's how it's supposed to work, but after looking at all the trays and not finding my print out I got the attention of a lady working there and she verified it had charged my card and that it didn't print she gave me a refund and then asked for my usb drive and printed it for me. It was a very small order but I must say the customer service had exceeded my expectations. I would recommend this location to anyone for printing. As for shipping I didn't have the pleasure of trying that out on this visit. But I'm sure the customer service level is similar.

Problem: What would be an example of an positive review?

Answer:
Very friendly and helpful, highly recommend!