Q: Read the following article and select the best answer. Article: When you were looking for a reliable, honest auto mechanize, how did you find him? Before you went into that restaurant you recently tried, how did you know that it served great good? If you are like most people on the planet, you want to lower your risk of a big ugly surprise so you asked people you trust to refer to a business they trust. Marketers call this friend-to friend recognition of business "word-of -mouth advertising. When you do a treat job for your customer for a band job, people are going to talk about your business. Unfortunately, because we humans seem to feel negative emotions more intensively than positive ones, there're more likely to tell more of our friends about bad experiences with busyness than positive ones. Understand this: customer believes their own experience. You can't make them believed that your company is wonderful when they felt they were treated badly. So, to get positive word-of-mouth going for your business in this service- based economy, you've got to do a really outstanding job for everyone, exactly. And when you do, you build a great reputation. That takes time. But it forms a close link with your customers in a way that no advertising and no promotional coupon ever could. The good news is that because there are so many different businesses chasing after your customers' money, people want to know whom they can trust. So people are going to be talking about you. Create a free sales force for your business - an army of delighted customers who tell everyone that they know how good your company is to do business with. That's great antidote to _ . Question: According to the passage, whether we go to a place or not depend on _ . - business fames - media assistance - particular recognition - associates' recommendation
A: associates' recommendation

Q: Read the following article and select the best answer. Article: After commuting, cooking dinner and doing household chores, the average parent has just 30 minutes to devote to their children in the evenings, according to a new study. One in four working parents worry that half an hour simply isn't enough, while almost half fret that they aren't a good enough parent during the week. However, parenting experts believe just 12 minutes a day may be enough for mothers and fathers to fully _ with their child -- as long as they ask the right questions. Child psychologist Dr Claire Halsey said asking a series of open-ended questions can help improve parents' relationship with their children. Among the questions recommended in the research are: "How many times have you smiled today -- what made you laugh?"; "Can you act out what you did at breaktime?"; "Who is taller -- mummy or your teacher?" and "What are the names of the toys you played with today?" Parents of older children are advised to start up a conversation with: "I've got a great story for you but I want one in return... you first!" or "Tell me some school gossip ... _ !" Dr Halsey, working with the makers of Ribena Plus, who commissioned the research, said: "There is no one as tough on their own parenting skills as a parent -- but this study shows there is no need for parents to be so harsh. It's hard for working parents to juggle all their responsibilities and it can feel like guilt is simply a parent's lot -- but it's absolutely not. By using clever tactics such as a little preparation alongside use of open-ended questions -- such as 'Tell me what the best bit about your day was?' -- parents can reduce the time worrying about chores and work and spend more time learning about their children's day." Question: Which of the following open-ended questions is for a three-year-old child? - Where are you off to with your friends this weekend? - Who played the best in your football match today? - What science project are you doing at the moment and can I help with it? - What are the names of the toys you played with today?
A: What are the names of the toys you played with today?

Q: Read the following article and select the best answer. Article: If you have a chance to go to Taiwan, there's one place you should not miss-- the Taipei Palace Museum. The museum has around 650,000 pieces of ancient Chinese treasures. These treasures were originally in the Palace Museum in Beijing. But how did they get to Taiwan? In 1931, the Japanese invaded the northeast part of China. To protect the national treasures from the Japanese, the government of the Republic of China decided to move some important pieces to Nanjing. However, they did not stay long in Nanjing. In 1949, the people's Liberation Army won in the Liberation War. The Guomindang government went from Nanjing to Taiwan. Along with them they took the art pieces. The Taipei Palace Museum was set up in 1965 to hold the national treasures. Taiwan people are very proud of the Taipei Palace Museum. Some of the collections are world famous. One of the most visited art pieces in the museum is the "Jade Cabbage". It is made from a single piece of jade . If you take a close look, you can see two grasshoppers on the leaves, a large one and a small one, which were the symbol of many children in a family. If you are interested in the treasures, you could take a look at a TV programme called Taipei Palace Museum. It gives a picture of the treasures of the Taipei Palace Museum. There are also interviews with over a hundred experts about the stories behind some of the pieces. Question: The treasures stayed in Nanjing for about _ years. - 10 - 16 - 18 - 34
A: 18

Q: Read the following article and select the best answer. Article: Check out our tsunami facts and learn some interesting information related to these great walls of water that can cause so much destruction. Find out what causes tsunamis and read about some recent examples of tsunamis that have occurred around the globe. The Japanese word for tsunami means harbor wave. Tsunamis are sometimes called tidal waves but this term has fallen out of favour because tsunamis are not related to tides. Tsunamis are huge waves of water that are usually caused by earthquakes or volcanic eruptions. As a tsunami approaches the shore, water may move back from the coast. If it is shallow enough the water may be pulled back hundreds of metres. If you are in the area, you can know that a tsunami is on the way when you see this phenomenon. Regions in tsunami danger zones often have warning systems in place to give people as much time as possible to move to a safe place. When tsunamis hit shallow water (often near the coast) they slow down but increase in height. An earthquake in the Indian Ocean off Indonesia in December 2004 caused a tsunami that killed over 200,000 people in 14 countries. In March 2011, the Tohoku earthquake off the eastern coast of Japan caused a tsunami that was a major factor in the death of over 15,000 people. The tsunami waves created by the Tohoku earthquake reached a height of over 40 metres in some areas, wiping out coastal towns and causing a number of nuclear accidents. Question: In the Tohoku earthquake over 15,000 people died mainly because of _ . - the earthquake itself - the tsunami caused by the earthquake - the lack of warning systems - the nuclear accidents caused by the tsunami
A: the tsunami caused by the earthquake