Choose your answer: is the following review positive or negative?

This is a poor apolgy for an ISP. They first wanted my SS number to run credit. When I told them that I would rather give them a deposit than have them run credit, they first refused. Then after lots of back and forth, they charged my Amex for $100 for equipment deposit and set up an install date. This morning someone calls me and said they need the SS number after all and since I didnt provide it, they have arbitarirly cancelled my appointment and needed me to reschedule. I offered to show them my ATT&T, Verizon and Dish bills to show that I have been a customer and never been late, but this woman did not want to hear it. Kept insiting that I fax them a copy of my SS card. Can these people be really that retarded? I asked for a copy of the receipt to show the $100 charge to my Amex. The operator and a supervisor said it could not be done. I finally told them to cancel the order and refund my money. Surprise, surprise, they wanted my money immediately but it takes them 10-12 days to refund my money via a paper check. Dont know anything about how good or bad their service is, but if their customer service is any indiaction, I have no intention of finding out. I am running the other way, Gangnam style.

Select from:
+ negative;
+ positive;
negative