TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hi.
agent: Hello, how can I guide you for today?
customer: I need to book a ticket from Denver to New York.
agent: Can you please share on what dates you are willing to travel?
customer: Travelling dates are from Feb, 9 to Feb, 11.
agent: Can you please provide your source and destination airport codes?
customer: Airport codes DEN and LGA.
agent: Are you looking for a connecting flight or direct flight?
customer: I prefer connecting flight.
agent: Do you have any class preferences?
customer: I would like to prefer business class.
agent: Do you have any other requirements that you are looking for?
customer: I would like to depart in the afternoon.
agent: Can you please provide your name to proceed further?
customer: My name is Kathleen Collins.
agent: There is a connecting flight with ticket fare 300 in JetBlue airlines in business class. Is it ok for you?
customer: Please book a flight.
agent: Your booking is confirmed with flight number 1014. Departure time is 15:00 hours and arrival time is 17:00 hours.
customer: Thank you.
agent: Thank you for contacting us, have a nice day.

SOLUTION: book

PROBLEM: customer: Hello.
agent: Hello. How can I help you?
customer: I would like to book a ticket from MCO to DEN, can you please help me out?
agent: Can I know your travelling dates?
customer: I am travelling on these dates April 20th and 22nd.
agent: Is there any airline preference?
customer: I don't have any preference.
agent: Do you have any class preference?
customer: I don't have any other preferences.
agent: Let me know your name.
customer: Janet Phillips here.
agent: Connecting flight can be booked with Hawaiian airlines for price 100 having flight number 1000.
customer: Ok, you can proceed.
agent: Ticket is booked.
customer: Thank you for your services.
agent: Thank you.

SOLUTION: book

PROBLEM: customer: Hi, I am Betty Martinez. Due to demise of my Grandfather, I want to cancel my recent reservation.
agent: Hello, Betty Martinez.
customer: Can you please help me for cancellation?
agent: Sure, I will help you. Wait for a moment.
customer: Sure.
agent: Thanks for your time. Unfortunately, There is no reservation found with your name.
customer: Ok, not an issue. Thanks for your help.
agent: Thank you for reaching us.

SOLUTION:
no_reservation