Problem: Just spent 98 minutes (phone has timer) with Cox due to no Internet connection. To keep a long story short I talked to four people and appears the second person could of taken care of the problem. Since I just retired from a job where I took abuse on the phone I was nice. I also had sent e mail few days ago regarding the cover being off the Cox box in yard and I received e mail indicating I have to be home ....what the heck ?! Good grief..
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A: negative

Problem: This location has been here forever, and it is worth going to. Chocolate chip is my all time favorite Staff was super friendly and customers kept streaming in and they never missed a beat with being friendly and helpful The location is clean as well Very nostalgic Great cheat day treat!
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A: positive

Problem: such a distance from Phoenix/Scottsdale, it was good to find a place that had a great selection of delicious French entrees. did a nice job for a special birthday dinner, including a custom cake for dessert. wait staff was very attentive and understanding of our somewhat energetic kids. but note that is the "fine dining side". the "casual dining" side is more or less a nice version of a sports bar. keep in mind when making reservations.
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A: positive

Problem: It is amazing what one person can do to make a bad experience. When I went to check my bags, I overheard a AA staff member lip off to another passenger who was late to her flight. She was clearly freaking out and didn't know what to do (I overheard her on the phone). She never said anything to the staff. She was trying to figure out how to get on her same flight. The staff member said sarcastically "next time get here on time." His comment left a sour taste in my mouth. Traveling can be stressful. The last thing anyone wants to hear is a smart ass remark from an employee. This is the first and last time I am flying AA. I should have flown Southwest Airlines.
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A:
negative