Problem: What would be an example of an positive (OPTIONS:
- negative
- positive) review?

Answer: First the good news! 5 Stars for the Concierge, I believe her name was Mary Ellen (super polite and helpful) She offered great suggestions for us re: transportation, complete with pros and cons for each mode of transportation. 5 Stars for the Bell Captain (I'll share more info about him later), Valet Service (calling for cabs) and the housekeeping staff. Our room was immaculate every day with nice extra touches. My flat iron cord was rolled neatly when we came back to our room. Small touch, but these are the things that differentiate between excellent service and going above and beyond. Our one bedroom suite was luxurious and beyond our expectations. We will definitely be back because of the accommodations.... Now the bad news.. The only thing that is keeping this from being a five star rating was the front desk. When we first went through the gates we were told we were in tower one. We went to check in and were told that we were pre-booked for tower one, unfortunately all the one bedroom suites were booked and we would need to go to tower 3. This was at 4:00 (check-in time) on Saturday, not 1:00 am. It would have been nice to know at the gate so our taxi driver could have dropped us off at tower 3 where we ended up. The front desk person also told us what the resort fee was (20.00 a day) however she cheerfully told us that we didn't have to worry about the fee because it was included with package we purchased. We were sent on our way and made our way to tower three. Everything was perfect due to the aforementioned 5 star service we received from the other staff. Cut to the last evening of our four day visit. Walked up to tower two's front desk, late at night tower three's front desk is closed. Stood there while both front desk clerks were on the phone. Several minutes later the female clerk finished her call and kept typing on the computer and told us that it would be just a minute. The male clerk got off the phone and stared at us and didn't ask if we had a question or needed help. The female clerk kept telling us it would be just a minute and she kept typing. Not sure if her screen would blow up if she stopped typing, it certainly felt that way. She kept typing for a couple of minutes so I finally asked her if she could answer a question. She sighed and looked up and said "oh you have a question?" No, I have an answer that's why I've been standing there so long... I asked her a question about shuttle service to the airport and after standing there for so long... you got it, she didn't have the answer.. big surprise!! Ran into the bell captain and he didn't know the answer for sure, but offered his best guess and was very helpful.. I guess he was used to people asking him questions vs. the front desk clerk who is surprised when guests ask questions. When I reviewed our bill on the cool TV that comes up from the desk. I noticed that we were charged the dreaded resort fee. I called the front desk to ask about it and a male front desk clerk answered. Better luck I thought... Maybe he was used to people asking questions... He said the front desk clerk was wrong and I said it might be a great opportunity to educate her, because she told me this information unprompted. I would have accepted the resort fee a lot easier if she hadn't told me it was included in the first place. She was the same one that told us that we would get to trek to tower three. It would have also been a nice touch if she offered to have someone bring our bags for us. I asked the male clerk to double check if the resort fee could have possibly included in our package and he said " No way, I would bet my job on it" I wasn't asking him to bet his job, I was just asking him to check. He seemed really irritated with me and believe me, I wasn't being half as irritating as I could have been. He said that he would adjust some of the resort fee, I said thank you and he hung up the phone. There was no I'm sorry for the misunderstanding etc... just a bad attitude. I made my husband call to request the wake-up call because I was afraid the front desk would send death wave signals through the phone if I called. Hubby requested the wake-up call and guess what? No call... I decided to set up the alarm as back-up just in case.. Really disappointed in 50% of the front desk interaction, the other clerks were fantastic! Maybe the night shift is just bitter. Definitely will be back but we will confine all of questions to the day crew!!

Problem: What would be an example of an positive (OPTIONS:
- negative
- positive) review?

Answer: My go-to place when I'm craving a torta. So glad I don't have to drive to north Phoenix anymore!

Problem: What would be an example of an negative (OPTIONS:
- negative
- positive) review?

Answer:
We went to Blue Hound with a group of friends who come together to have a great meal and amazing company. The ambiance of the place is very cool. The furniture, decor and lighting were all extremely well done. The bar area was packed and people were enjoying their drinks and some light appetizers. The down side in design and construction is that nothing was created to buffer the sound. I get it, it is Friday night in a trendy restaurant, but the acoustics were an assault on my ears and prevented my friends and I from having any conversations unless we were almost yelling at each other. We began the meal with drinks and appetizers which were good. We had tater tots, caramel corn and deviled eggs. The tots were very good, I really enjoyed the flavor and the accompanying dipping sauce. The caramel corn was ok, but the spice was a little overwhelming to the point where it was not balancing the sweet... at times I couldnt event really appreciate any of the sweetness. Lastly the deviled eggs were... well deviled eggs and not as impressive as the deviled eggs I have had at Chelsea's Kitchen. I am glad our waiter recommended the short ribs with the blue cheese grits, it was probably the single best dish on their entire menu, the rest seemed... eh. The short rib was absolutely killer, it had a sasperilla glaze on it that was amazing and the meat just fell off of the bone. I was really happy with my choice as apposed to my dinner mates, probably to their annoyance because I was making a lot of sounds as I engulfed my dish. My wife had macaroni and cheese in the smallest bowl I have ever seen. I get it, macaroni and cheese can be extremely rich, but it still is macaroni and cheese and you are charging $12 for it, so show me a little love. Again, I have had better at the chain the Yardhouse with truffle oil and it is all that and more... for about the same price. I did not have dessert, but that is because nothing excited me on the dessert menu and in the back of my head I was thinking I would stop by Churn on the way home for some ice cream and home made caramel sauce (that did not happen, but I thought about it... a lot). Trying not to sound like a broken record, but service makes or kills a business and I was not impressed by our waiter. I know we had some challenges with a few of the dishes and at the end of the meal he acted annoyed with us when sorting out the checks. I don't care how large the group is an what mandatory gratuity is imposed on me on the bill, but I was almost to the point of having that gratuity taken off because of how annoyed our waiter was acting with the group. Again, I get it, large group, lots of tickets, but to act that annoyed was not called for. It was brought to my attention that this restaurant made the 10 best new places to eat in Phoenix by Phoenix Magazine and I really take issue with their judgement. Phoenix Magazine assigning that type of status to this restaurant really calls into question their credibility as a publication. Maybe they were dazzled by the trendy atmosphere, but I am more about substance than style and Blue Hound does not meet any criteria of being considered the best of anything. Blue Hound is not the worst place I have ever been to, but it is one of the most mediocre places I have been to. I find Phoenix Magazine calling this place one of the 10 new best of places to be offensive to the efforts of other area restaurants much more deserving of that designation. Overall I was glad that we gave it a go, but it is not a place that I would go out of my way to go again. My dish was really good... REALLY good... but if I went again I would wonder what else I might try and from what I saw I don't know if I would be that interested in any of the other offerings.