Sentiment analysis: I stayed at the cosmopolitan for our 5 year anniversary. We booked their suite with wrap-around balcony and the view of the fountains.. paid around 900 bucks for 2 nights. The good: - Best views in vegas - we had a view of the bellagio fountains and the strip - Big room - 1200 sqft of room.. thats massive - Convenient location, central to everything - Most of the staff was courteous and polite The bad: - no drinking water ( most hotels at least have a bottle - specially needed after a long flight and super-hot vegas weather ) - no coffee machine - no toiletries beyond the basics - we asked for a shaving kit which took 1 hour to arrive. There was no bath scrub, etc. which most hotels in this price range offer. - gym access was 20 bucks per day - I actually had made sure that the hotel had gym, I guess they forget to mention that you have to pay to use it - renting a chair at the pool was a few hundred bucks - chocolate cake took 1 hour to arrive and wasn't that good - we ate at the Chinese+mexican restaurant which was basically overpriced and lousy food. - the bathroom light wasn't working, so i called the concierge. nothing happened for 2 hours, and I had to call again. they said the previous person didn't put the request in. I have stayed in a lot of vegas hotels, both for work and pleasure from 60 per night to the mgm sky lofts - but this hotel has underwhelmed me the most. I have come to expect a certain level of service from high end hotel, and the cosmopolitan completely disappoints.
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negative

Sentiment analysis: I live their martini options, and a plus is their half off drink from 3-7 for happy hour !!'
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positive

Sentiment analysis: The hazelnut coffee here is amazing! I wish I could say the same about service. My two children and I waited almost two hours to get our food. We were told that the waitress dropped the plates the first time so they had to remake the food. I am not surprised because I have never seen so many dropped plates and spills. It was a comedy of errors. The waitress spilled cream all over our table and then had an attitude with the kids when they asked her to clean it up. She actually left cream on the chairs, in my bag, etc. Not a good experience. To make it worse, the owner was there and never once came to our table to apologize for the delay or make an effort to smooth things over. It is not easy keeping a 4 and 8 year old quiet when they have to wait so long for breakfast. The food was below average. The pancakes were very dense and dry. There are much better breakfast places in Scottsdale which is a shame because the coffee is really good.
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negative