Choose your answer: is the following review positive or negative?

This is one of my favorite places in Vegas that's why I'm sad to write this review. Customer service this trip was horrible. Front desk ladies were rude, restaurant servers were aweful, our food was wrong and my biggest complaint of all is the pit bosses. They Dont give a shi# about you. I change several grand last 6 visits yet I only have 2000 players points???? Pit boss never puts the money I played on my card. My dad plays maybe $500 a trip yet he has 20,000, points. He gets free rooms every month yet you send me 20% off. How the hell do you reward a gambler who doesn't gamble much vs someone who is spending money in your place? You need to fix your systems and fix them quick. I'm about over coming to this place.

Select from the following. [+] negative. [+] positive.
negative