Problem: What would be an example of an negative review?

Answer: We loved the decor, and the food is probably great, but we didn't eat there. We left after 40 minutes of waiting to be seated, even though we had made a reservation. Terrible service and not very friendly hostesses. What a waste of time ... and we'd had such high hopes for this place.

Problem: What would be an example of an positive review?

Answer: On our first visit to Aspen Orthodontics, we were very impressed when we walked in the door. Not only is it a beautiful office, but we were greeted right away and both receptionists introduced themselves to us. They made us feel very welcome. Every staff member treated my 7yr old daughter very well and made her first visit to an orthodontics unforgettable. Ann was amazing! She ensured that we understood everything that she showed us, walked us through the treatment and other programs and was just such a pleasant person to talk with. They have a really awesome token reward process for their patients. You can earn tokens each visit by doing things as simple as wearing their t-shirt to each visit, brushing your teeth well, plus much more. You can earn great prizes if you have a specific amount of tokens! They truly care about their patients and are very understanding when it comes to payment for their services (ex. very reasonable payment plans). Dr. Hunsaker is a wonderful and caring orthodontist and I would recommend anyone to him and this amazing office! Robert & Stephanie Habeeb

Problem: What would be an example of an negative review?

Answer:
Went here for a birthday party. Had the downstairs banquet room. Atmosphere was decent. Arrived around 6:45pm. After being seated and other guests were arriving, and the birthday guest of honour arrived and socialized, we were served some calamari and fruit/meat. We thought it was a great way to start a meal. About an hour later, we received a simple garden salad with vinaigrette. About an hour after that, the waiter came around to take our order. We'd yet to see a menu. Seems they had limited menu, understandable for the amount of people, but only a couple of sheet printed out for a room of 20 or so people. We informed the waiter we had not seen the menu and he proceeded to inform us of the choices, in a very low, very bored voice. He said there was rib steak, or salmon, for $35, and porcetta or sausage pizza for $30. Served with vegetables. No specifics. He left the table, still not having shown us the menu, and came back about 15 minutes later to take our order. Most of us at our section of the table ordered steak. Sometime later, about 45 minutes or so, we received our meals, sans-steak-knives. And let me say... The steak was not nice enough to cut through with a butter knife. At least not comfortably. So we requested steak knives. The steak was just ok. A bit bland, I had to put quite a bit of salt to have it taste like something. Sometime after the meal, there was birthday cake. Took some time to serve the cake. Took some time after that to receive the bill. When we got the bill, it was about 11:00pm. 4 hours after we arrived. Our tables had to request water constantly, as the jugs were never re-filled without the request. The biggest problem was that there were 2 waiters for 2 separate banquet rooms, both nearly full. So no one got good service, and we were so confused by the waiters not really caring. Not even enough to show us a menu. After a quiet discussion, we agreed that we would not be leaving a good tip. I'm of the mind that a tip is not automatic. If the service is acceptable, I'll happily leave the standard 15% and if it's exceptional, I've left up to 25% before. This service was not acceptable. But after reviewing the bill, a 15% gratuity was already calculated in the bill. No wonder the waiters didn't care! They knew they would be getting they tip regardless!! I will also add that the guest of honour's wife was a bit annoyed that they did not even serve us bread, as they were supposed to. The last nail in the coffin for this place was when it took forever to be able to pay the bill, because there was one machine for the entire lower level of the restaurant, and two rooms to serve. And wouldn't you know it... They didn't get reception in our room so we had to line up in the other room to pay. I will not be returning here. I could have let a lot go, had the waiters been pleasant and helpful and apologetic. They didn't care at all. And with a bill of nearly $50, without any drinks, since it's BYOB, and a meal that is not making me shout from the rooftops about, this place is a no-go in my opinion.