The food here is close to 4 stars. For the food you get, I feel the prices are reasonable. So with that being said why 2 stars??? Clearly the SERVICE, it is one of the wrost in this town, unless you are out for at least a 2 hour ONE course meal. Really???? This has been the case the last few times we went. So why go back? It is close to home and I thought they might have it figured out...NOPE... Why would you have 2 people to handle the front door and ONLY ONE Waiter to take care of tables???? Why have 3 runners and only one waiter??? This place has been understaffed for a long time and I just don't understand the logic. It is not that hard to have 2 full time waiters. We went last night, we were seated and told our waiter was Mark. Close to 10 minutes LITERALLY, before he came over and asked for a drink order. Two drinks came and away he went, no ask of an appetizer, nothing. Another person came and ordered an Iced Tea and a hot tea was ordered as well. LITERALLY FIVE minutes to get the teas. Finally an ask was made for appetizers and one ordered along with the food. The appetizer came and was eaten very very slowly and aboiut the time we finished eating it, the food came. NOW, in the defense of the restaurant, the food ordered did take some time to prepare and was prepared with quality, care and appreciation for what was being served. A request was made for more hot tea which took the 5 minute waiting game again. Once we were done, the plates were removed from the table in record speed...why can't accompish this with drinks and refills?? We did not want desert, we asked for the left overs to be placed in seperate bags as we were going in two directions. So do you think the SAME guy who took the plates remembered who got what left overs??? NO, this morning it was discovered this task, which was only 3 plates was WAY ABOVE the level of competence of the guy who took the plates. We asked for our bill and then watched the waiter run around, do several other things and pass our table several times before he finally came back and gave us our bill. This whole process of getting the bill, 10 mintues...Needless to say we paid cash as we did not want to wait for him to take the card and never come back even though at this point we were one of ONLY 4 tables in the place. He is a nice guy, but handling more then two 4 tops for him at a time, not a good idea...if you are going to keep the doors open to a certain time and have 2 people at the door, 3 runners including the manager, more then one server would be a good idea. I believe we are done with this place unless we come across a day that we can spend 3 hours in a place to get a salad and a meal. There are places in town with comparable prices if not better, with comparable food if not better and service that will BLOW THiS PLACE AWAY....
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negative

Was better when it was blu burger
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negative

I hadn't eaten here in 8 years or more (since my days of bar closing~), but I decided to again, on a Monday night @ 9:30 pm. Just AWFUL. Waited more than 30 minutes for our food, then my salad came out WITH our dinners. Chicken friend steak ok, but smothered in bad gravy...mashed potatoes might have been okay, but also ruined with a lot of BAD gravy. The corn was crunchy-mushy. I chose the fish & chips, which I feel should only be advertised with big window paint, if it's edible, I literally couldn't eat it...but the fries weren't bad. The waitress said sorry for the wait, only one cook & he was slammed, but we were terribly disappointed. I can't believe this place is still open, with so many good resturants holding on & stil more, popping up.
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negative

Located inside the Imperial Palace casino. The dinning room is casual and very nicely put together with a pretty good atmoshphere. I was a little annoyed that when I went to make reservations they said I wouldn't need them so not to worry but when we arrived and it was pretty empty I of course asked for a booth to which I was told "the booth section is currently closed". I decided to just accept the table that was given since we were already planning to see a show and either way it was empty. The wide array of choices is interesting yet somewhat pricey. I ordered the orange chicken which was great but the portion wasn't exactly worth the price. I also ordered a crunch roll which was actually some of the best sushi I have had in awhile. The soda/tea that were ordered were priced at $3 each with the soda coming in a regular can with a glass of ice on the side (free refills but still $3!!!). All in all the food was great, ambience was okay, service could use a little work and the pricing is reasonable. I will go back IF im at the Imperial Palace but I can't say I will go out of my way to eat here again.
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negative