Problem: What would be an example of an negative review?

Answer: They bit up more than they can chew. Slow slow slow. We used to love going to their smaller location - but even there the friendly element was not there when it came to customer service. When we visited the new place the mother owner just made excuses for the slow food. I don't care if the owner lady tries to convince us it's "made to order and it takes time. If people don't like it they don't have to come". Her words. My family own pizza /Italian restaurants - very successful too and would NEVER say that to someone. Esp if they value customers. We were waiting for fried mozzarella sticks over 45 minutes. The pizza never came. We waited one hour for our pizza and just decided to leave. Food is still delicious but I was livid at how this woman reacted to our wait. Mozzarella sticks even "made to order" should take 10 min Max. If I were the family I would keep their mom away from the customers. She doesn't help the situation.

Problem: What would be an example of an negative review?

Answer: I only give it two stars because of the cool building. This restaurant is in the original terminal of the Phoenix Air Port. While you're eating you're actually watching planes take off and land, and that is pretty cool. Their food is terrible. I heard that one time they made a mistake while filling the salt shakers and instead filled them with MSG!!! I know, right, disgusting.

Problem: What would be an example of an positive review?

Answer:
Just got a haircut. Being on a chill NC vacation I decided to seek out a haircut to soothe my head in this hot weather. This place is located on central avenue in east Charlotte. While the outside isn't the nicest looking neighborhood, the inside is kept clean (much cleaner than your average Chinese barber in manhattan) and the staff is friendly and speaks fluent English. They spent a good amount of time on my hair and lo and behold it came out gelled and spiky like a good sonic the hedgehog haircut should. I also saw an Asian guy coming in afterwards who they seemed to recognize as a regular rockin a long haired old school Asian haircut. There were also pics of white people on the walls so it looks like they got the skills to cut all sorts of hair. Two spikes up!