Instructions: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
Input: customer: Hello.
agent: Hello. How may I guide you at this moment?
customer: Can you please make me a reservation of flight ticket which travel from AUS to EWR?
agent: Sure, I am here to help you in booking. But for further process, I need your journey dates. Can you please provide it?
customer: Sure, my preferable travelling dates are from Jan 13 to Jan 15.
agent: Ok, let me know your connection limit.
customer: I would like to prefer connecting flight for my trip.
agent: Do you have any class preference for your journey?
customer: I am comfortable with any class.
agent: May I know your airline preference, please?
customer: I don't have airline preference for my journey.
agent: Please, provide me your departure and arrival timings.
customer: I am flexible to travel at any time.
agent: May I know your name for documentation purpose?
customer: Sure, myself Carol White.
agent: Ok, please wait for a moment.
customer: Sure, take your time.
agent: Spirit airlines is providing you the connecting flight in economy class and with a price of 100. Shall I reserve it?
customer: Ok, please proceed with booking.
agent: Your ticket has been reserved with the flight 1000, which departs at 18:00 and arrives at 16:00.
customer: Thank you for your help.
agent: Thank you for reaching us, have a good day.
Output:
book