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Click or double-click the Skype app icon, which resembles a white "S" on a blue background. The Skype login page should open. Type the email address you use to log into Skype into the text field in the middle of the page. It's below the email text box. This is a link below the password text box. Doing so opens the password reset form. In the text box near the bottom of the page, type in the characters that you see in the middle of the page. You can click New next to the characters to reset the jumble. It's below the text box. As long as you entered correctly the characters, the recovery options window will open. Click the email address listed on this page. If you have a phone number available here, you can select it instead of your email address in order to have a confirmation code texted to you. Type your email address' username in the text box that's in the middle of the page. If you chose to use a phone number instead, you'll enter the last four digits of your phone number. It's below the text box. A verification code will be sent to your email address (or phone). To do so: Email Open your recovery email inbox, click the "Microsoft account password reset", and review the "Here is your code" code in the email. Phone Open your phone's Messages app, select the message from Microsoft, and review the code in the text message. Type the code you retrieved from your email or phone in the text box into the middle of the page. It's at the bottom of the window. Type your preferred password into the "New password" text box, then re-enter it into the "Reenter password" text box below it. It's below the "Reenter password" text box. Doing so changes your Skype password. You should now be able to log in by entering your email address, clicking Next, typing in your new password, and clicking Sign in.
Open Skype. Enter your email address. Click Next. Click Forgot my password. Enter the jumbled characters. Click Next. Select your recovery email address. Enter the missing information. Click Send code. Retrieve the code. Enter the code. Click Next. Enter your new password twice. Click Next. Click Next on the confirmation screen, then sign into Skype.