I want to start off by saying I stayed here many times before moving to Las Vegas. This past weekend when I had a couple buddies come to town we had them stay at the IP. Keep in mind there was nobody playing Craps before they got to the table. STEPHEN, the pit boss was a total ass. The grumpiest old man I have seen in awhile. After he called security because my buddies were "too loud" (have you ever been by a Craps table, people get going while playing and it gets loud). One of my buddies asks STEPHEN a question and he says "if you don't like my answer thats too bad". Are you not in the hospitality business buddy? I can't believe you still have your job, they must be hard up for good people at the IP. Get the grumpy look off your face STEPHEN, you are driving people away from the IP, I don't know, maybe you are mad at them too and you are trying to drive away business. I won't even get into 3 of the times I stayed here I had stranges walk into my room while I was in it. How do you give away the same room that many times. My advice, take any free rooms you can get and spend your money in any Casino other than a Harrah's property.

negative

Full disclosure: I don't like UPS. Every time I ship a package via UPS ground, I feel like it is about a 50-50 chance that it will actually make it to its destination undamaged. And trying to deal with their "customer service" people on the phone when there is a problem is always a nightmare. They never seem to be able to help find your stuff and on more than one occasion I have had to deal with someone extremely rude. However, since this review is for this store only, I have to say that the guys who work here are pretty nice. And this place is a one stop shop for shipping (USPS and UPS), copying, faxing, making copies of keys, etc. that is conveniently located right across the street from where I work. I use it frequently to drop of outgoing mail or pick up stamps. But for anything more complicated, there is usually going to be a wait associated with a machine not working or the person behind the counter not knowing what they are doing. A perfect example of this is today when I went in to have a passport photo taken. The whole process took over 45 minutes and left me with an uneasy feeling that maybe what I submitted is not a proper photo. It took three tries of taking the picture, then fiddling with it on the computer and trying to get it printed in the proper size. When he finally handed me a usable photo, I fortunately noticed that it was not printed on photo paper and so he had to print again. After all that, I was pretty frustrated since I probably could have done it faster myself at home but I wanted it "professionally" done so that I was sure it was right but now I had no confidence in them at all. But David was so apologetic and graciously gave me the photo and also a padded envelope to mail off the form in for free. That is the only thing that kept them from a 1 star review.

negative

The food was good for american type mexican food. I got the enchiladas with rice and beans and the margarita was huge, but not much alcohol. The flan was the best flan I ever had! so creamy and sweet! The service was quick and very friendly.

positive

It was cheap but definitely not worth the 30 minute wait. In fact, it would not have been worth any wait. Steak was fat and grissely and the baked potato was under-cooked. Wish I had spent more and went elsewhere.
negative