Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

Q: Wow! Loved the Ambassador East Hotel in Chicago! It was so close to all the great sights of Chicago like Navy Pier, Lake Michigan, and all the fabulous dining. The hotel was very classy and the rooms were furnished in a traditional, but cozy manner. The entire family loved it, even the dog...because they are also pet friendly at the Ambassador East Hotel! We loved the restaurant there, the Pump Room was great, something to please even the pickiest of our eaters. We were there on a family get-away, but asked to see a larger "suite". The suites were gorgeous. I can't wait to tell our friends about this place! Our next business trip to Chicago, we are booking at this hotel. They have the perfect conference rooms and we LOVE the service! We are definitely coming back!

A: positive
****
Q: We got an outstanding rate by signing up for the hotels' website newsletter. Affinia has a great location just off Michigan Avenue near the Water Tower. Beware however: parking is expensive in the Gold Coast....$48/night. Right from the start, Victor greeted us and made us feel welcome. Check-in was easy and our room was gorgeous. However, it was a handicapped acessible room and I wanted a tub, so one call to the front desk and we had another room. All rooms have been renovated and they are beautiful, comfortable and well appointed. The rooftop bar is a must-do. The outside patio has heaters and candles, a high table for big groups and little groupings of chairs and sofas to get comfy on and enjoy the views. We didn't sit inside the bar area. Pedro and Quentin were excellent bellmen, and Christopher (concierge) was very helpful. As we left, we shook Victor's hand (he's always there!) and told him we've found our new Chicago hotel!

A: positive
****
Q: I had really high hopes for this hotel. The location seemed great and the prices were too. Unfortunatley, you get what you pay for. Despite being located near the miracle mile and navy pier, there weren't many other redeeming qualities. The staff was very rude. We arrived late after a long drive from Detroit and found nobody in the lobby to help us check in. Once we finally got checked in, our room hadn't been cleaned and there was trash left over from the last people. We were told the cleaning staff had gone home for the night and they couldn't get to it until morning! We had planned on seeing some of Chicago's attractions like the Field Museum but we could hardly find anyone to help us out with where to go. Their website advertises lots of specials and packages but we found absolutely no way to purchase them. Finally, when we checked out, they had charged our room an extra cleaning fee because the cleaning we requested on the first night. RIDICULOUS!

A:
negative
****