What is the sentiment of the following review?
I've had mostly good experiences here, but tonight at the drive-thru was ridiculous. I'm a very patient person but I almost lost it with, Veronica, who is supposedly, assistant manager. I ordered a bowl and wanted to pay with a remaining gift card balance. She told me the card wasn't reading. Ok. She tried covering it in plastic and told me that wasn't working and that's what they do when cards don't work. I know this. I used to work a cash register. Fix it and get me my food. It's already been 7 minutes. I told her type it in. She tells me she can't. I said again, type it in. Again she says she cannot. I ask for a manager because clearly she is incompetent. She informs me she is the one in charge. WOW! I'm amazed. Shocked. She then tells me she is going to another register. She finally comes back and tells me she typed it in. Way to go! I'm truly appalled people like this have jobs and think they can demand 15/hr. Veronica and the other employees at this place need some training. I'm sorry to go off like this, but people like that shouldn't be in charge.
negative