Unfortunately I am having the same issues as many others have had with this company. I purchased the living social deal and what a waste of money. I have been unable to reach anyone from the company and living social is only refunding credit to purchase from their website.
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negative

I have ate here quite a few times for lunch since their bread is so soft and delicious, especially love the teriyaki sandwich. They also have pretty decent pastries from the ones I have tasted. The two brothers that work the front counter are ok to work with, one is more personable than the other. Now my complaint is not over the service or the pastries but more specifically, a wedding cake I recently ordered. I went with my fiance to look at some options and they had only a few pictures of some decent wedding cakes. We wanted to see more examples but didn't really have any and practically insisted on us bringing in a picture of one to make identical. Now this is where it got interesting, the cake I gave them a picture of was white frosted with black icing design and red flowers. They let me know the red may not come out that dark which I was fine with. Turns out they couldn't even give me black but dark brown instead. So I have a dark brown and medium pink decorated cake and that's not even the worse part. The fact that it looked nothing like the picture I provided them and would barely be passable at a child's b-day party, but certainly not a wedding. I'm just glad I didn't select the next level (3-tier) one that would have required them to bring it out and have to pay substantially more money, which this one was expensive enough as it was. The cakes was just so simplistic, not anywhere near wedding caliber, tiny for a wedding cake due to probably portion sizing for Japanese vs Americans I'm thinking. This size claimed to serve 30-40 but more like 25 at most if everyone has a small slice. Anyways, I ended up not taking the cake but only the mini cakes I ordered to go with it and let them keep the whole deposit, even though it was twice as much as the mini cakes should have costed but thought it'd be nice to compensate them a little for their time. From the pictures I saw they do pretty good kid b-day and fruit cakes that are quite colorful, but yet they told me they don't work with a lot of color. I just think they should just get out of the business of doing wedding cakes altogether. Not to be mean, but I picked up an all white coconut cake for under $20 at Sam's Club that looked a whole lot better and only a fraction of the price ($16 vs $140).
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negative

good quality chocolate but pretty expensive! don't bring a date here, you'll regret it.. their shooter chocolate (the cone ones) is worth the price of admission. its the only item i tried as the bill does ran up quite fast. overall, its a good place to treat yourself or some friends
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positive

The service to change tires takes 2 hours and please note that I was first to be served at 8am. One can see thru the glass door how slow the service is. Very slow. I was servicing my previous car at Toyota Spinelli and it was always done within 45 minutes. Of course there was a complimentary car wash, but that is 15-20 minutes. Also, very dirty and wet summer tires were poorly wrapped with parts of tires being exposed resulting with dirt everywhere in my trunk and on the back seats. Perhaps car wash should be done in the beginning and this will give enough time for tires to be more or less dry and clean. And last but not least, I was never told that I will be charged extra $50 for nitrogen. Should be clearly indicated and explained when booking appointment (I did it on internet and I was passing by and confirming personally). I have to say I am quite disappointed with service and overall experience. Not sure if it is common and I am just being spoiled by Spinelli service.
OPTIONS:
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negative