Problem: What would be an example of an negative review?

Answer: We visited the Warm Spring location today, and our first time visit to Firehouse sub was very dissatisfying and unpleasant. We order a carry out order and found a long strand of hair embedded inside between the meat and the bread, which was awfully disgusting. We have to spend extra time in driving back to the location for an explanation from the store manager name Stephen. We spoke to Stephen regarding our order and he did not try to solve this issue and simply tell an associate to make us another sub (the SAME ASSOCIATE who probably DROPPED LONG CURLY HAIR in our sub in the first place!!). We felt unwelcome for showing him our issue on the order, His reaction showed that it has happened before and he was not surprise at all. We did not receive a formal apology from him or his associates. He was giving us bad attitudes and facial expressions, it was very disrespectful. We expect a store manager to be properly train to handle and resolve issues, but his actions showed that he does not care for his customers or opinions in improving food hygiene for this store location. I believe his overall customer service was extremely dissatisfying. Our only reason for going back to the store was to receive an apology and explanation, not simply remaking our original order. He did not take the time to look at the sub and try to hide his mistake. At the end, we refuse his offer and got a refund. Before this first time visit, we heard great reviews and recommendations about Firehouse Sub; therefore, we did look forward to eat a high quality sub at Firehouse. However, we did not see any of the "great reviews" from our first visit. It was a great disappoint!

Problem: What would be an example of an negative review?

Answer: They take too long to bring out food for AYCE and the rice seems like its old. They didn't take our order for a long time. I didn't get my last order. Dessert took forever to come out also.

Problem: What would be an example of an positive review?

Answer:
I am a Bun Bo Hue addict. I almost always will prefer it over a hot bowl of Pho. Both can be very delicious when made by the right restaurant or mom, but the base flavor of Bun Bo Hue floats my boat more. Bosa 1 is the only place in town that makes it this legit. Gone is your typical place of bean sprouts and scattered herbs because that is generally for Pho. Now the plate of greens is appropriately replaced with the proper "pairing" of delicately chopped cabbage, lettuce and fragrant herbs. When eaten with a wonderful bowl of bun Bo hue goodies of pork related products and rounding out with just a baby kick of spice, this bowl of noodles is good anytime of day or season. Other items to note: Cafe Sua Da - unique hazelnut flavored Vietnamese iced coffee Nem Nuong Cuon - I know ya'll are brodard lovers but you can share some love here too. They too have a crispy deepfried stick of goodness inside. Conclusion: Three items - Legit Bun Bo Hue, Nem Nuong Cuon and Unique Cafe Sua Da