Problem: America????? I think not. This place SUCKS! The waitress was uber rude and uber slow. I felt like I was doing her a favor by coming in there. The food was mediocre at best too. Eaters beware. Don't be allured by the flashy faux USA on the ceiling. You are being lured into a trap! Remember what the mosquito said right before he reached that bright light?.....ZAP! I think you get my point now :)
How would this review be described?
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A: negative

Problem: My family and I came here by recommendation from a friend and proximity to our house. I've always been weary of dealerships because of how time consuming the process is. Our plan of attack was to test drive and figure out price and options first. We have a toddler, who isn't quite old enough to really enjoy the treehouse on his own, so we knew we didn't have the time to haggle. We arrived and Omar greeted us. He let us take a look at a car and asked some questions. When we mentioned we were waiting to buy and wanted to just get a feel for the car and the pricing-he sort of deflated. Couple minutes later he ditched us for some other customers. We were later approached by another sales person, Jessica, who seemed friendly and helpful. She took us out back to see the other models we were interested in and took time to be friendly with our toddler. Even when we mentioned we were just researching, she still was focused and helpful. She actually informed us that we could figure out pricing for when we were ready to buy. We sat down with her and sales manager Paul to crunch numbers. So far things are fine and looking good. More talking and numbers and details-we get a number and decide to go from there. Unfortunately things go awry when we try and negotiate for what we want as another dealership we had contacted prior gives us a better number. Some more back and forth and after numerous texts, calls, and emails with Jessica-we come to a agreement. The next day we head in with the plan to buy a car. Apparently not though, we get there and suddenly the deals off, miscommunication with Paul and suddenly we're back at square 1. Really though? We made sure we clearly explained the terms of the deal via phone, text, and email BEFORE we came down. Nope, we came down for nothing and they are not willing to work with us on what was agreed so we leave...very annoyed. Honestly, what is the point of negotiating if it is not going to be honored? On top of that- we went for nothing and our poor kid is just hating life sitting around. My husband is livid and intent on going to another dealership but first plans to call and complain to anyone above Paul. What timing, as my husband is looking for a number online-Justin calls. He explains that Paul is his assistant and that he is sorry he didn't get to talk to us before we left. My husband proceeds to explain what happened and fortunately Justin was very apologetic and willing to help us. And honestly, why wouldn't anyone? We're just trying to give you money for a car and choosing you over someone else should be a motivating factor for decent customer service! Justin EMAILS a price to us with he breakdown, it's a tad more than we thought but definitely doable. We agree to come down...AGAIN... And resolve things...In a supposedly timely fashion. We schedule a time and Jessica promises to take care of most of the paperwork so we can be in and out in an hour tops. Well, 3.5 hours later...we have our new car. At that point I just want to eat and sleep! Overall, the experience was worse than I thought and definitely way too time consuming for this day in age where you can do most things online! Would I come back to Big Two-I'm on the fence with that. At least Jeff who did our finances was great and friendly.
How would this review be described?
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A: negative

Problem: O Executive Airport Shuttle, if you're going to ask me to call ahead, and actually write down my name, it's kinda rude for you to then leave the hotel without me on Monday morning when I show up 15 seconds after 7:30... The bus was in good condition, the driver was polite, and the actual ride to the airport was fine. The phone and dispatch operators I spoke with were friendly, prompt, courteous, and all that. This should have been a good experience. I would have been much happier if I was told "THE BUS LEAVES EVERY 30 MINUTES, BE EARLY YOU LUSH" by a gravelly, whiskey roughened, world-weary voice on the phone. It's Vegas... spell out the details... you could even write it on the little voucher, or if it's actually there already and I just didn't notice, maybe write it in bigger letters.
How would this review be described?
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A: negative

Problem: This place is awful. They are rough with animals, over charge you for everything it seems, charge you for unnecessary things, and just want money. My grandma and I boarded our two labs here for a week while we went on a vacation. We came back and one of our dogs was very sick we realized when we got home. The next day we took her to a different vet and they called this vet to ask about the boarding, and they hadn't fed her for two days! They did not notify us at all. They obviously did not take care of her. Her anus was also red like maybe she had bad diarrhea. They also did not notify us of anything. It was just awful service. Save you and your pet time and money and go to a different vet. I highly recommend the one on eastern and sunset.
How would this review be described?
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A:
negative