# Visa Traveller's Cheques for Consumers

_Last modified: 2019-10-23T09:14:04.044Z_

# Visa Traveller's Cheques

Visa Traveller's Cheques offer convenience and security while you travel.

[Contact us about traveller’s cheques](/supporting-info/travelers-cheques-contact-us.html)

- [Report a lost cheque](#1)
- [Request a refund](#2)
- [Keep cheques safe](#3)

## Report a lost cheque

If your cheques are lost or stolen, they can be replaced or refunded subject to certain terms and conditions. You should immediately call the issuing bank. If you cannot find the issuing bank’s contact details, [contact us about traveller’s cheques.](/supporting-info/travelers-cheques-contact-us.html)

### Issuing banks

### Banco do Brasil

UK +44-1733-457026
Monday-Friday, 8 am to 5 pm GMT or BST
[\[email protected\]](/cdn-cgi/l/email-protection#b8ccdbd9cbcbd1cbccd9d6dbddf8cccad9ceddd4ddc096dbd7d5)

### Bank of America

1-214-209-0519
Monday-Friday, 8 am to 4:30 pm CST
[\[email protected\]](/cdn-cgi/l/email-protection#691d1b081f0a01180d0c191d290b080702060f08040c1b000a08470a0604)

### Chase Manhattan

UK +44-1733-457026
Monday-Friday, 8 am to 5 pm GMT or BST
[\[email protected\]](/cdn-cgi/l/email-protection#1266717361617b6166737c71775266607364777e776a3c717d7f)

### Citicorp

Freephone: 1-800-645-6556
Collect: 1-813-623-1709
Monday-Friday, 6:30 am to 2:30 pm EST
Automated cheque verification is available 24 hours a day, 7 days a week (if you select the English or Spanish option). If you need to speak to a customer service representative you can do so. Outside these hours calls will be recorded and responded to the next business day.
[citicorp.traveller'\[email protected\]](/cdn-cgi/l/email-protection#4d2e2439242e223f3d63393f2c3b282121283f3e632e25283c38283e0d2e243924632e2220)

### Interpayment Services Ltd

UK+44-1733-279865
Monday-Friday, 8 am to 5 pm GMT or BST
[\[email protected\]](/cdn-cgi/l/email-protection#e793848694948e949386898482a793958691828b829fc984888a)

### Sumitomo

Freephone: Japan +800-08006666
[\[email protected\]](/cdn-cgi/l/email-protection#ec989e8d9a8980899e9f8f84899d99899fac898dc29f818e8fc28f83c2869c)

## Request a refund

### Have your info ready

Before a refund can be arranged, the issuer will ask a few simple questions:

- What are the cheque serial numbers?
- Where and when did you buy the cheques?
- How and when do you think the cheques were lost or stolen?
- Who is the issuer of the traveller's cheques?

The refund can usually be arranged within 24 hours, subject to certain terms and conditions being satisfied.

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## Keep cheques safe

What to know when using Visa Traveller's Cheques.

- Be as careful with your cheques as you would be with cash.
- Do not countersign the cheques until you want to use them.
- Keep your purchase agreement separate from your cheques.
- Write down cheque serial numbers and emergency contact numbers for your destinations and keep them separate from your cheques.
- Notify the police in case of loss/theft.
- Do not use the cheques in any illegal game or prohibited activity.
- Do not accept Visa Traveller's Cheques from a third party, if unknown to you and you have no recourse against that party.
- Do not accept Visa Traveller’s Cheques that have been sent to you unsolicited or from an unknown source via mail or courier. Report their receipt immediately to the police.
- DO NOT CASH Traveller's CHEQUES FOR THIRD PARTIES WHO ARE NOT KNOWN TO YOU.

## Still have questions?

Contact us, we are here to help.

[Contact us about traveller’s cheques](/supporting-info/travelers-cheques-contact-us.html)