# Visa Consumer Support

_Last modified: 2026-01-06T04:51:28.352Z_

# Get support

Need help? Give us a call For lost or stolen credit cards, please call us:

| Country | Phone |
|----|----|
| Anguilla | 1 800 847 2911 |
| Antigua | 1 800 847 2911 |
| Argentina | 0800 666 0171 |
| Aruba | 800 1518 |
| Australia | 1 800 125 440 |
| Austria | 0 800 200 288; await second dial tone, then dial: 800 892 8134 |
| Bahamas | 1 800 847 2911 |
| Bahrain | 800 006 |
| Barbados | 1 800 847 2911 |
| Belgium | 0800 1 8397 |
| Belize | 811 or 555; await second dial tone, then dial: 800 847 2911 |
| Bermuda | 1 800 847 2911 |
| Bolivia | 800 10 0188 |
| Bonaire (Netherlands Antilles) | 001 800 847 2911 |
| Brazil | 0800 891 3680 |
| British Virgin Islands | 1 800 847 2911 |
| Bulgaria | 00 800 0010; await second dial tone, then dial: 888 557 4446 |
| Cambodia | 1 800 881 001; await second dial tone, then dial: 888 710 7783 |
| Canada | 1 800 847 2911 |
| Cayman Islands | 1 800 847 2911 |
| Chile | 1230 020 2136 |
| China Mainland (North) | 10 800 711 2911 |
| China Mainland (South) | 10 800 110 2911 |
| Colombia | 01 800 912 5713 |
| Costa Rica | 0 800 011 0030 |
| Croatia | 0 800 220 111; await second dial tone, then dial: 866 654 0125 |
| Curacao (Netherlands Antilles) | 001 800 847 2911 |
| Czech Republic | 800 142 121 |
| Denmark | 80 010277 |
| Dominica | 1 800 847 2911 |
| Dominican Republic | 1 800 847 2911 |
| Ecuador | 1 999 119 or 1 800 225 528; await second dial tone, then dial: 800 847 2911 |
| Egypt (Cairo only) | 2510 0200; await second dial tone, then dial: 866 654 0128 |
| Egypt (outside Cairo) | 02 2510 0200; await second dial tone, then dial: 866 654 0128 |
| El Salvador | 800 6921 |
| Estonia | 800 12001; await second dial tone, then dial: 800 406 9982 |
| Finland | 0800 11 0057 |
| France | 0800 90 1179 |
| Germany | 0800 811 8440 |
| Gibraltar | 8800 877 3745966 |
| Greece | 00 800 11 638 0304 |
| Grenada | 1 800 847 2911 |
| Guam | 1 800 847 2911 |
| Guatemala | 1 800 999 0115 |
| Guyana | 159; await second dial tone, then dial: 1 855 477 1390 |
| Honduras | 800 0123; await second dial tone, then dial: 800 847 2911 |
| Hong Kong | 800 96 7025 |
| Hungary | 06 800 17682 |
| Indonesia | 001 803 1 933 6294 |
| Ireland, Republic of | 1 800 55 8002 |
| Israel | 1 80 941 1605 |
| Italy | 800 819 014 |
| Jamaica | 0 800 847 2911 |
| Japan | 00531 11 1555 |
| Jordan | 1 880 0000; await second dial tone, then dial: 888 557 4442 |
| Kazakhstan | 8 800 121 4321; await second dial tone, then dial: 888 557 4447 |
| Kenya | 866 654 0162 |
| Latvia | 8000 02288 |
| Lebanon | 01 426 801; await second dial tone, then dial: 866 654 0130 |
| Liechtenstein | 0800 89 4732 |
| Luxembourg | 0800 2012 |
| Macedonia | 0800 94288; await second dial tone, then dial: 888 557 4458 |
| Malaysia | 1800 80 0159 |
| Mauritius | 01 120; await second dial tone, then dial: 866 654 0165 |
| Mexico | 001 800 847 2911 |
| Monaco | 0800 90 1179 |
| Montserrat | 1 800 847 2911 |
| Morocco | 002 11 0011; await second dial tone, then dial: 866 654 0163 |
| Netherlands | 0800 022 3110 |
| Nevis | 1 800 847 2911 |
| New Zealand | 0800-823-554 |
| Norway | 800 12052 |
| Panama | 001 800 111 0016 |
| Paraguay | 008 11 800; await second dial tone, then dial: 800 599 1137 |
| Peru | 001 800 890 0623 |
| Philippines | 1 800 1 111 9015 |
| Poland | 0 0 800 111 1569 |
| Portugal | 800 8 11 824 |
| Puerto Rico | 1 800 847 2911 |
| Romania | 0 808 03 4288; await second dial tone, then dial: 888 557 4416 |
| Russia | 8 10 800 110 1011; await second dial tone, then dial: 866 654 0164 |
| Russia (Moscow and St Petersburg only) | 363 2440; await second dial tone, then dial: 866 654 0164 |
| Russia (outside Moscow) | 8 495 363 2400; await second dial tone, then dial: 866 654 0164 |
| Russia (outside St Petersburg) | 8 812 363 2440; await second dial tone, then dial: 866 654 0164 |
| Saba (Netherlands Antilles) | 1 800 847 2911 |
| Saint Eustatius (Netherlands Antilles) | 1 800 847 2911 |
| Saint Kitts | 1 800 847 2911 |
| Saint Lucia | 800 238 5517 |
| Saint Maarten (Netherlands Antilles) | 1 800 847 2911 |
| San Marino | 800 819 014 |
| Saudi Arabia | 1 800 10; await second dial tone, then dial: 866 654 0129 |
| Senegal | 800 103 072; await second dial tone, then dial: 888 557 4451 |
| Singapore | 800 110 0344 |
| Slovakia | 0 800 000 101; await second dial tone, then dial: 800 406 9970 |
| South Africa | 0800 900 475 |
| South Korea | 00798 11 00 908 12 |
| Spain | 900 99 1124 |
| Sweden | 020 160 4293 |
| Switzerland | 0800 89 4732 |
| Taiwan | 00801 10 3008 |
| Thailand | 001 800 11 535 0660 |
| Trinidad and Tobago | 1 800 847 2911 |
| Turkey | 00 800 13 535 0900 |
| Turks and Caicos | 0 1 800 847 2911 |
| U.S. Virgin Islands | 1 800 847 2911 |
| Ukraine | 800 502 886; await second dial tone, then dial: 888 557 4445 |
| United Arab Emirates | 8000 021; await second dial tone, then dial: 866 654 0112 |
| United Kingdom | 0800 89 1725 |
| United States | 1 800 847 2911 |
| Uruguay | 00 0411 940 7915 |
| Venezuela | 0800 1 002167 |
| Vietnam | 1 201 0288; await second dial tone, then dial: 888 710 7781 |

\*Callers in certain countries dialling these numbers, including the reverse charge call number from mobile or hotel phones may be charged fees. Visa will not be responsible for any fees incurred. If the country/region you are in is not listed, or if you experience difficulties using any of the freephone numbers (only free when dialling from within the USA), please [make a reverse charge call to +1 303 967 1096](tel:1-303-967-1096). (Reverse charge calls are placed using the local operator.)

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## FAQ

### Credit cards

### How do I log in to my account to pay my bill, check my balance, etc.?

To log in to your credit card account, please visit your issuer or bank website. The website and freephone number (only free when dialling from within the USA) may be located on the front or back of your Visa card. If you need any further support, please call Visa using the drop-down menu above.

### How do I dispute a charge?

To dispute a charge, please contact your issuer or bank using the freephone number (only free when dialling from within the USA) located on the front or back of your Visa card. In many cases, your issuer or bank will require detailed information regarding the transaction before resolving the disputed charge.

### Why was my card declined?

To review why your card was declined, please contact your issuer or bank using the freephone number (only free when dialling from within the USA) located on the front or back of your Visa card. Your card may be declined for various reasons. Your issuer or bank is best equipped to provide the specific decline reason and provide guidance on how to process the transaction.

### What should I do if my Visa card has been lost or stolen?

To report your Lost or Stolen Visa Card, please visit our [Lost or Stolen card](/support/consumer/lost-stolen-card.html) page. Our skilled support team can assist you at any time with reporting and blocking your Lost or Stolen card and look into providing you emergency services\* if applicable.

### How can I find an ATM?

To find an ATM, please use Visa’s [ATM locator](https://www.visa.com/atmlocator/) to get currency at over 2 million ATMs worldwide.

### Security

### I was contacted by someone claiming to be from Visa. Is this real or a scam?

If you receive a call or email asking for your information, do not provide it. You can report a phone scam that uses Visa’s name by [contacting us](/contact-us.html). Visa does not call or email cardholders and request personal information.

### My identity has been stolen – what should I do?

Visit our [Lost or Stolen card](/support/consumer/lost-stolen-card.html) page – if the identity theft involves your Visa card – to learn how to cancel your card or get an emergency replacement card.

### Travel

### What do I need to know before I travel abroad?

You can find answers to common questions about travelling – like the availability of ATMs, emergency services and how to get help when you’re abroad – in [Travel Support](/support/consumer/travel-support.html). If you have questions about whether or not you need to inform your issuer that you’re travelling and using your Visa card overseas, please refer to your card issuer’s site.

### I’m travelling and my card has been damaged.

If your card is lost, stolen, damaged or compromised, we will work with your financial institution to approve and expedite the delivery of an emergency card to you, usually within 1 to 3 days. For help, [call us on the USA freephone number (+1 800 847 2911)](tel:1-800-847-2911) or use one of our global freephone numbers from the drop-down menu above.

### Verified by Visa / 3-D Secure

### How can I register for 3-D Secure (formerly Verified by Visa)?

As a consumer, there’s nothing you need to register for 3-D Secure. Issuers (a financial institution, like a bank or a credit union) handle the authentication that 3-D Secure provides. Your online transactions are secured through Visa and our enhanced security makes purchasing more seamless – while still protecting you from fraud.

### 3-D Secure does not work. What do I do now?

As a consumer, you should not encounter any issues with 3-D Secure. If you do, contact your issuer or bank for more information using the phone number on your card.

### How does 3-D Secure work?

3-D Secure provides an additional layer of security for e-commerce transactions prior to authorisation. It enables the exchange of data between the merchant, card issuer and, when necessary, the consumer, to validate that the transaction is being initiated by the rightful owner of the account. If you’re interested in learning more details about how this security technology combats fraud and provides better check-out experiences, visit [3-D Secure](/run-your-business/small-business-tools/payment-technology/visa-secure.html).

### Merchants

### I have concerns about a place where I used my Visa card. What should I do?

If you have concerns involving a merchant, you can take action immediately by [filling out this form.](/Forms/visa-rules.html)

### Can a merchant set a maximum or minimum limit for using my Visa card?

In general, a merchant is not permitted to establish a minimum or maximum amount for a Visa transaction. However, exceptions apply in the USA and US territories – like Puerto Rico, the US Virgin Islands and Guam. In those locations, and only for credit cards, a merchant may require a minimum transaction amount of US\$10. If you encounter an issue where a merchant has refused to accept your Visa card on the basis that the merchant requires a minimum or maximum amount on a Visa debit card, or requires that the purchase amount on a credit card is greater than US\$10, please notify your Visa card issuer.

\*Please note, Visa does not set up, service or have access to cardholder or merchant accounts. This is done through our client financial institutions (the banks). Each financial institution has its own criteria for issuing Visa cards, how it manages statements, etc.

## Get in touch

Report a lost card by calling Visa at 000-800-100-1219.

[Send an email](https://usa.visa.com/Forms/contact-us-form.html)