Master Data Management and Customer Data Integration for a Global Enterprise, 1 edition
Authors: Alex Berson, Larry Dubov
Venue:  (2007)

Transform your business into a customer-centric enterprise Gain a complete and timely understanding of your customers using MDM-CDI and the real-world information contained in this comprehensive volume. Master Data Management and Customer Data Integration for a Global Enterprise explains how to grow revenue, reduce administrative costs, and improve client retention by adopting a customer-focused business framework.Learn to build and use customer hubs and associated technologies, secure and protect confidential corporate and customer information, provide personalized services, and set up an effective data governance team. You'll also get full details on regulatory compliance and the latest pre-packaged MDM-CDI software solutions.Design and implement a dynamic MDM-CDI architecture that fits the needs of your businessImplement MDM-CDI holistically as an integrated multi-disciplinary set of technologies, services, and processes Improve solution agility and flexibility using SOA and Web servicesRecognize customers and their relationships with the enterprise across channels and lines of businessEnsure compliance with local, state, federal, and international regulations Deploy network, perimeter, platform, application, data, and user-level security Protect against identity and data theft, worm infection, and phishing and pharming scamsCreate an Enterprise Information Governance GroupPerform development, QA, and business acceptance testing and data verification Table of contentsForewordAcknowledgmentsIntroductionPart I. Introduction to Master Data Management and Customer Data IntegrationChapter 1. Overview of Master Data Management and Customer Data IntegrationChapter 2. CDI: Overview of Market Drivers and Key ChallengesChapter 3. Challenges, Concerns, and Risks of Moving Toward Customer CentricityPart II. Architectural ConsiderationsChapter 4. CDI Architecture and Data Hub ComponentsChapter 5. Architecting for Customer Data IntegrationChapter 6. Data Management Concerns of MDM/CDI ArchitecturePart III. Data Security, Privacy, and Regulatory ComplianceChapter 7. Overview of Risk Management for Integrated Customer InformationChapter 8. Introduction to Information Security and Identity ManagementChapter 9. Protecting Content for Secure Master Data ManagementChapter 10. Enterprise Security and Data Visibility in Master Data Management EnvironmentsPart IV. Implementing Customer Data Integration for the EnterpriseChapter 11. Project InitiationChapter 12. Customer IdentificationChapter 13. Beyond Party Match: Merge, Split, Party Groups, and RelationshipsChapter 14. Data Governance, Standards, Information Quality, and ValidationChapter 15. Data SynchronizationChapter 16. Additional Implementation ConsiderationsPart V. Master Data Management: Market, Trends, and DirectionsChapter 17. MDM/CDI Vendors and Products Landscape Chapter 18. Where Do We Go From Here?Appendix A. List of AcronymsAppendix B. GlossaryAppendix C. Regulations and Compliance Rules Impacting Master Data Management and Customer Data Integration ProjectsIndex