Amro Abdulwahid
Network Associate at Dataprise
Network Associate at Dataprise
Experienced Technical Support Engineer with a demonstrated history of working in the information technology and services industry. Obtained ComptTIA A+, Net+ & Security+ and Skilled in Windows Server and O365 Administrating, powershell, Virtualization, Windows and Mac Troubleshooting, Hardware, Software, Network, VOIP, and Printers configuration and administration.
Dataprise
https://www.linkedin.com/company/dataprise
Network Associate
Taking ownership of customer incidents by providing telephone/remote/email support to Dataprise clients.
Troubleshooting and resolving various technical issues related to computer hardware and software problems.
Configuring and troubleshooting issues related to the following technologies (and much more!): Windows Server, DNS, DHCP, VPN Clients, Group Policy, Folder Permissions, Firewalls, VMWare servers, Printers on Terminal/Citrix servers, Printer Servers, Office 365, Mac’s, workstation and network connectivity issues, Exchange Server, and Microsoft Office Applications and the latest versions of the Microsoft Office suite.
Collaborating with a great team to identify solutions to customer support requests and escalating to more senior team members or external resources as needed.
Learning a ton, being faced with new challenges every day, and gaining exposure to all of the most cutting-edge technologies
Jessup, Maryland
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Dataprise
https://www.linkedin.com/company/dataprise
Technical Support Engineer
Taking ownership of customer incidents by providing telephone/remote/email support to Dataprise clients.
Troubleshooting and resolving various technical issues related to computer hardware and software problems.
Configuring and troubleshooting issues related to the following technologies (and much more!): Windows Server, DNS, DHCP, VPN Clients, Group Policy, Folder Permissions, Firewalls, VMWare servers, Printers on Terminal/Citrix servers, Printer Servers, Office 365, Mac’s, workstation and network connectivity issues, Exchange Server, and Microsoft Office Applications and the latest versions of the Microsoft Office suite.
Collaborating with a great team to identify solutions to customer support requests and escalating to more senior team members or external resources as needed.
Learning a ton, being faced with new challenges every day, and gaining exposure to all of the most cutting-edge technologies.
Rockville, Maryland
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Alliance InfoSystems, LLC
https://www.linkedin.com/company/alliance-infosystems
Technical Support Engineer
•	Provide Windows Server 2008, 2012 System building, monitor, and administration 
•	Office 365 Administrating
•	Network and printer configuration and troubleshooting 
•	Windows and Mac remote and onsite support 
•	Provide technical support with computer hardware and software
•	Document incoming requests from end users via telephone, e-mail or other established support channels
•	Track customer issues and resolutions
•	Document all relevant information including name, department, contact information, nature of issue, troubleshooting steps taken and resolution.
•	Identify and learn appropriate software and hardware used and supported by the organization
•	Perform preventative maintenance when needed including checking and cleaning workstations, printers and peripherals
•	Perform post-resolution follow-ups to help requests
•	Contribute to overall team effort in achievement of established overall goals
Baltimore, Maryland Area
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Shata Insurance Group
https://www.linkedin.com/company/shata-insurance-group
System Administrator
Planned and deployed site's Network and wiring.
Planned, configured, and deployed Windows Server 2016 
O365 Deployment, and administrating
Develop and maintain installation and configuration procedures.
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
Create, change, and delete user accounts per request.
Support Users requests and issues
Supervising Computer Activities
Provide hardware and software support
Improves system performance by identifying problems
Network Troubleshooting
Columbia, Maryland
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TEKsystems
https://www.linkedin.com/company/teksystems
IT Contractor
Contracted to work on different assignments. 
Provide technical assistance with computer hardware, networks and software 
Field incoming requests from end users via telephone, e-mail or other established 
support channels 
Resolve issues for clients in person, or remotely. 
Track customer issues and resolutions 
Document all relevant information including name, department, contact information, 
nature of issue, troubleshooting steps taken and resolution.
Onsite Maintenance visitation
Linthicum Heights, MD
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Cybersecurity
Master's degree
University of Maryland Baltimore County
https://www.linkedin.com/school/university-of-maryland-baltimore-county/
Taking my Career to the next level by pursuing Cybersecurity graduate program integrates both technical and non-technical courses in Cybersecurity to have better understanding and hand-on experience in management, analytical, investigative, operational, and technical leadership roles in the Cybersecurity.
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Network Cyber Security Engineering
Bachelor's degree
University of Maryland University College
https://www.linkedin.com/school/university-of-maryland-global-campus/
Graduated with a Bachelor degree in Network Cyber Security
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Information Technology
Associate's degree
CUNY
Graduated with Associated degree in Computer Information Systems
https://www.credly.com/badges/fa111b88-d6de-4de2-bf85-9af616a0fa4b?source=linked_in_profile
Academic Integrity Tutorial Badge
www.credly.com
University of Maryland Baltimore County
http://www.linkedin.com/learning/customer-service-foundations-2
Customer Service Foundations
www.linkedin.com
LinkedIn
http://www.linkedin.com/learning/learning-office-365-5
Learning Office 365
www.linkedin.com
LinkedIn
http://www.linkedin.com/learning/microsoft-teams-essential-training-5
Microsoft Teams Essential Training
www.linkedin.com
LinkedIn
http://www.linkedin.com/learning/office-365-learning-outlook
Office 365: Learning Outlook
www.linkedin.com
LinkedIn
CompTIA A+
COMP001021283400
CompTIA
https://www.youracclaim.com/badges/a537dff7-aeca-4ebe-8472-0198fdb565a5/linked_in_profile
CompTIA IT Operations Specialist – CIOS Stackable Certification
www.youracclaim.com
CompTIA
https://www.youracclaim.com/badges/a48b931e-bcde-4da8-a73f-6a341350613e/linked_in_profile
CompTIA Secure Infrastructure Specialist – CSIS
COMP001021283400
www.youracclaim.com
CompTIA
https://www.youracclaim.com/badges/2bedadc5-39d6-4a15-9fcd-e449f71eb3cc/linked_in_profile
CompTIA Security+
COMP001021283400
www.youracclaim.com
CompTIA
https://www.youracclaim.com/badges/ec941f6d-3bc6-45c7-8dca-974ddc625284/linked_in_profile
Comptia Network+
COMP001021283400
www.youracclaim.com
CompTIA
https://www.dropbox.com/s/8c62hfzjk95lg0j/Barracuda%20Essentials%20for%20O365%20Certified%20Product%20Specialist.pdf?dl=0
Barracuda Essentials for O365 Certified Product Specialist
www.dropbox.com
Barracuda
https://www.linkedin.com/in/glenn-vopper-ii
Glenn Vopper II
Business Analyst and Operations Manager at Engineering Recruiting Experts, LLC
Jacksonville, FL
https://www.linkedin.com/in/jarrod-washington-8b2a9847
Jarrod Washington
Cloud Sales Leader | West/Central US & Canada - Leader/Chair - Recruitment & Retention | Diversity Council ERG | Black @ Extreme (BEX) at Extreme Networks
Folsom, CA
https://www.linkedin.com/in/zoe-scott-b513041b9
Zoe Scott
Business Development Representative at ORS GROUP
Los Angeles, CA
https://www.linkedin.com/in/matthew-c-rizzo
Matthew Rizzo
Helping professionals assess their current financial situation, identify areas for improvement and create manageable goals so they can retire with dignity.
Great Neck, NY
https://www.linkedin.com/in/patrickdomingues
Patrick Domingues
🅷🅴🅻🅿🅸🅽🅶 🅱🆄🆂🅸🅽🅴🆂🆂🅴🆂 🆆🅸🆃🅷 🅲🆈🅱🅴🆁 🆂🅴🅲🆄🆁🅸🆃🆈 🅰🆆🅰🆁🅴🅽🅴🆂🆂 | HIT, HIPAA, ITIL, SixSigma Green. |
Jacksonville, FL
https://www.linkedin.com/in/kazisahsan
Kazi Ahsan
Cybersecurity Analyst (Appsec) | Security+ | CySA+ | AWS Cloud Practitioner
Santa Ana, CA
https://in.linkedin.com/in/sangeeta-saxena-2303931bb
Sangeeta Saxena
Information Technology Support Specialist at Confidential
New Delhi
https://www.linkedin.com/in/ubong-essien-135658b9
Ubong Essien
People Oriented IT Professional | Client Advocate | Network Consultant at Dataprise
Washington DC-Baltimore Area
https://www.linkedin.com/in/aakash-patel-00b78371
Aakash Patel
Microsoft AZ-500,AZ-900 | CompTIA Sec+, Net+, CYSA+, CSPA
Germantown, MD
https://www.linkedin.com/in/mrstephenkjones
Stephen Jones
Vice President Cybersecurity at Dataprise
Washington DC-Baltimore Area
https://www.linkedin.com/in/greg-mack-b0331283
Greg Mack
IT Systems Administrator at Inteleos
Bethesda, MD
https://www.linkedin.com/in/adamkirshon
Adam Kirshon
Chief Operating Officer at History Factory | Helping companies utilize their most undervalued asset
Washington, DC
https://www.linkedin.com/in/sean-morrisey-76404897
Sean Morrisey
Information Technology Support Engineer at Arch Amenities Group
Montgomery Village, MD
https://www.linkedin.com/in/leslie-odom-roland-8476b51bb
Leslie Odom Roland
Mortgage Specialist at Guidance Residential
Pikesville, MD
https://www.linkedin.com/in/jorelmedayil
Jorel Medayil
RPA!!
New York City Metropolitan Area
https://www.linkedin.com/in/polycarpe-sagang-fantcho-063228184
Polycarpe Sagang Fantcho
System Administrator at Trinitech  Consulting inc
United States
https://www.linkedin.com/in/juan-rico-408841115
Juan Rico
Network Engineer at Innovative TCS, LLC
Dallas-Fort Worth Metroplex
Hello Amazing people, my blog has launched. Go, visit and learnhttps://techyorbit.com/
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View my verified achievement from University of Maryland, Baltimore County.
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I renewed my MS Certification today! #Microsoft #microsoftazure #microsoftsentinel #securityoperations #microsoft365 #professionaldevelopment #infosec
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Amro Abdulwahid, MSc, EIT
https://www.linkedin.com/in/amro-abdulwahid
Transportation Planning Engineer at HNTB || Traffic Operations & Planning Analysis || Micro & Macro-simulations || Project Managment.
Kansas City, MO
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Hilal Hajj Express 2019 Professionals
https://www.linkedin.com/groups/12283499
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University of Maryland Global Campus (UMGC) Alumni
https://www.linkedin.com/groups/72422