amanda a. knox , , shrm-scp
Human Resources Director at ACCUMEN Inc.
human resource director accumen inc .
passionate hr professional , educator , advocate , program manager , leader . special talent facilitation , training , project management , technology implementation , making complex simple . love working towards organizational effectiveness developing individual reaching highest potential . continuous improvement way life !
ACCUMEN Inc.
https://www.linkedin.com/company/accumen-inc-
Human Resources Director
At Accumen, our focus is helping healthcare get better, faster. Accumen is a technology enabled organization that partners with hospital, health system, commercial laboratory, and payer clients to provide strategic solutions and services that deliver sustainable performance improvements. Our offerings include lab and imaging transformation, consulting, supply chain optimization, lab outreach, 3D post-processing, patient blood management, test utilization, anemia management, and clinical data exchange. Accumen’s offerings enable our clients to achieve and exceed their cost, quality, and service targets, as well as deliver excellent patient care through evidence-based data and clinical decision support capabilities.

Find out more at Accumen.com

Professional Focus Areas:  Organizational Effectiveness, Talent Development towards High Performance Excellence, Project Management, Employee Relations, HR Data Management and Analysis
Phoenix, Arizona Area
https://media-exp1.licdn.com/dms/image/C4E0BAQEYELQ70cZtlA/company-logo_100_100/0/1546450771146?e=1655942400&v=beta&t=YnB4n2-SyzmIjh4hY5VeQoan-kribN5JGX1N5WWJQWI
Peckham, Inc.
https://www.linkedin.com/company/peckham-inc.
HR Director-Talent Development
Peckham, Inc. is a nonprofit community vocational rehabilitation organization and government contractor providing talent resources and services to industries which include manufacturing, supply chain, contact centers, and custodial.   Peckham has approximately 3500 employees and has locations in Michigan, Arizona, and Kentucky.

Work included; Organizational Design, Project Management, Culture Promotion, Engagement Strategy, Engagement Programs, Talent Development Programs, Leadership Development Programs, Employee Relations, Public Speaking, Metrics Analysis, Organizational IT Systems Implementation Projects, People Management
Greater Lansing Area/Greater Phoenix Area
https://media-exp1.licdn.com/dms/image/C4E0BAQHxvzMcvkC0bw/company-logo_100_100/0/1555065974684?e=1655942400&v=beta&t=oWQ4XxET6_Qtcci9V1WMgxehF271Kfb5hDLFsETvmh0
Peckham, Inc.
https://www.linkedin.com/company/peckham-inc.
Employment Skills Trainer/Curriculum Manager
Developed and managed a quality employment skills training program for individuals with disabilities and other barriers to employment.  

Provided program management for client activities

Managed the World of Work program and the Asset Building Mission Engagement Team

Presenter at the 2013 Michigan Rehabilitation Conference on the topic of The Strategic Use of Social Media in Job Development
https://media-exp1.licdn.com/dms/image/C4E0BAQHxvzMcvkC0bw/company-logo_100_100/0/1555065974684?e=1655942400&v=beta&t=oWQ4XxET6_Qtcci9V1WMgxehF271Kfb5hDLFsETvmh0
Municipal Employees' Retirement System of Michigan
https://www.linkedin.com/company/municipal-employees%27%E2%80%8B-retirement-system-of-michigan
Learning Division Manager
MERS is a multi-billion dollar public pension system, serving municipalities in Michigan.  

•	Responsible for internal staff training, external customer education programs, and board member orientations/education
•	Created curriculum and educational strategies based upon outcomes stated in the strategic business plan resulting in a clear program for systematically delivering training to all staff
•	Created and successfully launched a supervisor training program which focused on policy and legal compliance.
•	Approached training through a blended learning framework which combined instructor-led classes with eLearning modules created in Adobe Captivate.  Partnered with the HR team to incorporate mentoring, coaching, and professional development activities. 
•	Designed and developed training materials using MS Office® products (Word, Excel, PowerPoint, Visio, Publisher) and some work in Adobe Captivate eLearning authoring tool.  Also used SnagIt® and Visio® to create materials. 
•	Performed needs analyses with leaders to define the training needs and then worked with technical experts to develop training materials
•	Managed projects which included deliverables for Operations training, Human Resources Information System, Records Management System, new product development and implementation, and in creating customer portals
•	Developed training including policy, compliance, procedures, computer software and other technology, financial/investment concepts and product terminology, customer service excellence
•	Facilitated training classes including new hire orientation and supervisor training classes (classroom style training) and coordinated training when other experts were used for specific topics
•	Wrote assessments and evaluation tools (surveys, observation checklists, feedback forms) resulting in clear measurement of performance metrics and organizational objectives.
•	Managed staff, contractors and vendors related to training and instructional design
Lansing, Michigan Area
https://media-exp1.licdn.com/dms/image/C510BAQEbmkpECge_Fw/company-logo_100_100/0/1519890972518?e=1655942400&v=beta&t=RTG7BjWwiH-n3i5zAMMI8laieMIh0AHgbEdKGaivCL8
Municipal Employees' Retirement System of Michigan
https://www.linkedin.com/company/municipal-employees%27%E2%80%8B-retirement-system-of-michigan
Human Resources Generalist
•	Performed resume screening, interviews, and facilitated the on-boarding process for new employees
•	Provided payroll support
•	Ensured compliance with federal and state employment laws and alignment with company policies
•	Performed tracking, scheduling, and logistics for department meetings and training activities
•	Created efficient tracking systems to document and communicate employee metrics related to performance management, compensation, and professional development
•	Led internal work groups including activities committees, wellness committee, and events planning
•	Completed benefits transactions between staff and third-party-administrators
Lansing, Michigan Area
https://media-exp1.licdn.com/dms/image/C510BAQEbmkpECge_Fw/company-logo_100_100/0/1519890972518?e=1655942400&v=beta&t=RTG7BjWwiH-n3i5zAMMI8laieMIh0AHgbEdKGaivCL8
Ritz Catering
Office Manager and Sales
•	Created superb personal experiences through meticulous attention to detail and translating client requests into "magic moments"
•	Created marketing materials for mailings, website, and direct distribution
•	Increased business 15% by through cold call contacting and by closing deals for customers who contacted the company through the website or by telephone
•	Managed events and catering staff including training, supervision, and quality control
•	Maintained client records, scheduling and performed some inventory management
Glendora, CA
SOS Employment Group, now Elwood Staffing
https://www.linkedin.com/company/sos-employment-group
Recruiter
•	Managed key client relationships with companies who needed temporary workers, temporary-to-hire workers, or contract employees through head-hunting activities
•	Performed resume screening, interviews, and training for staff
•	Provided support for payroll
•	Provided oversight of three shifts of employees for training, performance management, and scheduling
•	Performed quality assurance assessments with clients and provided on-call 24/7 support for staffing requirements
•	Performed cold call contacting for sales
Cedar City, UT
Education Curriculum and Instruction
Masters
Saint Xavier University
https://www.linkedin.com/school/saint-xavier-university/
https://media-exp1.licdn.com/dms/image/C4E0BAQEiwMxzPOAEag/company-logo_100_100/0/1519856390433?e=1655942400&v=beta&t=DHrh3M4StK0qmOvDvEkyFqYt4IbloEpFHw-Sb59OtAw
English and History
Bachelors
Southern Utah University
https://www.linkedin.com/school/southern-utah-university/
https://media-exp1.licdn.com/dms/image/C4D0BAQEpqPti6OFR2Q/company-logo_100_100/0/1646849579774?e=1655942400&v=beta&t=cM3Y5KWDvbeeEQRFH3aOUk5hWzgzq257lvP2UR4Q6Ts
Business and Leadership
Certificate
University of Michigan - Stephen M. Ross School of Business
https://www.linkedin.com/school/michiganross/
https://media-exp1.licdn.com/dms/image/C4D0BAQEhm6CxadhHZg/company-logo_100_100/0/1584994142361?e=1655942400&v=beta&t=Asicc9Wg5n40keYmVaX796BZ_XLvcyy3jrhFLu9HqSI
Laws and Policy
Certificate: Human Resources Generalist
American Society of Employers
Project Management for Trainers
Certificate
American Society for Training and Development (ASTD)
Certificate Program
Instructional Design
Certificate
American Society for Training and Development (ASTD)
Certificate Program
Supervision
Certificate
American Society for Employers
Certificate Program
"Lift" Leadership, Creating Culture and Environment
-
Finance for Non-financial Managers
-
Management I
-
Management II
-
The Leadership Brand
-
Anthropology and Sociology of Education
-
Assessment of Instruction and Learning
-
Assessment of Instructional Design
-
Curriculum and Instructional Methods
-
Educational Movements (History)
-
Educational Research
-
Educational Technology
-
Human Growth and Development
-
Instructional Leadership
-
Integrating Educational Theory into Practice
-
Literacy for Curriculum Leaders
-
Sample Learning Blog
A blog can be used as a learning tool in a few significant ways.  It can provide a location for teams to collaborate and share, it can become a forum to practice and demonstrate assignments or tasks, and it can provide links to related learning tasks, articles, and learning tools.
http://foreverlearningsxu.blogspot.com/
https://www.linkedin.com/in/gary-howard-727ba327
Gary Howard
Corporate Controller at ACCUMEN Inc.
Greater Phoenix Area
https://www.linkedin.com/in/j-caleb-adams-376aa433
J. Caleb Adams
Chief Human Services Officer at Peckham, Inc.
Greater Lansing
https://www.linkedin.com/in/stephanie-lane-acosta-234063136
Stephanie Lane Acosta
Customer Service Representative at Peckham, Inc.
Phoenix, AZ
https://www.linkedin.com/in/tom-e-thomas-7957a735
Tom E Thomas
Call Center Consultant
Phoenix, AZ
https://www.linkedin.com/in/ryan-ahlman-7a9a07b3
Ryan Ahlman
PI Brokerage Investment Professional
Scottsdale, AZ
https://www.linkedin.com/in/dave-caceres-b7685520
Dave Caceres
Instructional Designer/ Learning Management System Administrator at Peckham, Inc.
Lansing, MI
https://www.linkedin.com/in/jessica-capouch-97232329
Jessica Capouch
Office Administrator
St Paul, MN
https://www.linkedin.com/in/barbara-pfeifer-vanderjagt-024064138
Barbara Pfeifer VanderJagt
--AmeriCorps Economic Opportunity Coach
Greater Lansing
https://www.linkedin.com/in/i-am-tom-schenk
Thomas Schenk
Project Manager & Developer at PeoplePraise,  Cosmopolitan Medical Communications, and AnswerNow Inc
Peoria, AZ
https://www.linkedin.com/in/david-ferguson-a5378276
David Ferguson
CEO at 3DR Labs II, LLC
Louisville, KY
https://www.linkedin.com/in/matt-mercure-a946167
Matt Mercure
Information Technology Specialist at OEM/engineering + education +non-profit fields over career
Brighton, MI
https://www.linkedin.com/in/abdullah-mahmood-89812a34
Abdullah Mahmood
Quality Control  Team Leader Peckham
Greater Lansing
https://www.linkedin.com/in/tony-bechtol-cpa-335a6728
Tony Bechtol, CPA
Director of Finance at Peckham, Inc.
Greater Lansing
https://www.linkedin.com/in/dan-neville-705a0333
Dan Neville
Technology and Information Systems Supply Chain Specialist at Peckham, Inc.
Lansing, MI
https://www.linkedin.com/in/damionvalencia
Damion Valencia
Sr. Financial Analyst at GoDaddy
Phoenix, AZ
https://www.linkedin.com/in/emma-nelson-b2471619
Emma Nelson
Vocational Services Specialist at Peckham, Inc.
East Lansing, MI
https://www.linkedin.com/in/danielle-grubaugh-30039564
Danielle Grubaugh
PATH/FAET Program Manager at Peckham, Inc.
Charlotte, MI
https://www.linkedin.com/in/christopher-turner-188539aa
Christopher Turner
IT Help Desk Supervisor (DLA EHD)
Portland, MI
https://www.linkedin.com/in/mayra-ihuit-phr-15aa2873
Mayra Ihuit, PHR
Human Resource Director at Community Health Centers, Inc.
Anaheim, CA
https://www.linkedin.com/in/valenzuelaj
Jose D. Valenzuela
Human Resources Director at Raya's Paradise, Inc.
Long Beach, CA
J. Caleb Adams
      
          



            
              
        
              
  

    
        During her time in my department, Amanda exceeded expectations in her work performance.  She excelled in developing new, innovative courses that met the specific needs of the clients that we served, and the agencies who utilized our services.  Amanda was a creative strategic thinker, who was able to adapt her knowledge in human resources and instructional design to the needs of our department, and was able to pioneer new program components that have revolutionized the way that we deliver services.  Amanda is honest, adaptable, hardworking, and committed to serving others. Kara Peters, MBA, SHRM-SCP
      
          



            
              
        
              
  

    
        Amanda is a dedicated and motivated professional with a commitment to excellence in the workplace. Her ability to relate to clients and colleagues makes her approachable and well-respected across groups. As the employment skills specialist at Peckham, Inc. Amanda has overhauled the curriculum for our Adult and Youth Talent Academies, infusing lessons with up to date strategies and incorporating video clips, social media, and experiential exercises to keep her students engaged. She has also worked to develop new training sessions and is constantly putting forth innovative ideas that benefit the team.

As a colleague I value Amanda’s thoroughness, thought-partnering abilities, and generosity of spirit. Despite the many demands on her time she is a true team player that can be counted on to assist others. She’s the type of professional that is never satisfied with the status quo and is always thinking of ways to improve current processes to better serve clients and help improve the bottom line for her company.

Amanda is a vital asset to our team and I look forward to continuing to work with and learn from her.
Come join an amazing team of people working to improve patient experience and outcomes and cost efficiency in healthcare.  We are looking for a…
https://www.linkedin.com/signup/cold-join
Shared by Amanda A. Knox, MA, SHRM-SCP
Proud to work with game changing leaders like Sherri - Congrats Sherri Ozawa
https://www.linkedin.com/signup/cold-join
Liked by Amanda A. Knox, MA, SHRM-SCP
Take a minute to read about my new friend, Joanna Peyton, MBA. Together, we are serving Scottsdale Leadership on the board of directors. We're…
https://www.linkedin.com/signup/cold-join
Liked by Amanda A. Knox, MA, SHRM-SCP
https://media-exp1.licdn.com/dms/image/C5607AQE0_ZIczWsHLA/group-logo_image-shrink_92x92/0/1630997096649?e=1647691200&v=beta&t=Ld1MAZmsATIv9FKfPUoxQiuEgNF1yMEFLkt1A-Vd0Kg
Linked:HR (#1 Human Resources Group)
https://www.linkedin.com/groups/3761
https://media-exp1.licdn.com/dms/image/C5607AQFa-oiHTasV7g/group-logo_image-shrink_92x92/0/1643828036308?e=1647691200&v=beta&t=0Owrsh9MBchLtQlCj2uq0_lXmTXWpSAlWjZfibUryAU
Saint Xavier University Alumni
https://www.linkedin.com/groups/70771
https://media-exp1.licdn.com/dms/image/C5607AQHOFRyzpJRzbA/group-logo_image-shrink_200x200/0/1631427856048?e=1647691200&v=beta&t=EBzH8Md19iSWjsNFPEnEkTczwwdwoSaBiZt0nPcocCQ
ATD Valley of the Sun - Phoenix
https://www.linkedin.com/groups/140121
https://media-exp1.licdn.com/dms/image/C5607AQHCYNP3lAZgWw/group-logo_image-shrink_92x92/0/1631001948759?e=1647691200&v=beta&t=4rFoE0borYMDYdcJ60orYNIXneNC1tSim1exAk8Mfxk
Organization Development (OD) | Training & Development (TD)
https://www.linkedin.com/groups/2087299
https://media-exp1.licdn.com/dms/image/C4D07AQEaoPD7S9DnJQ/group-logo_image-shrink_200x200/0/1631371593961?e=1647691200&v=beta&t=KlaaC6qi4r3hiLqHakA7sQdAkegtX4LWUQhkJJzshwY
Association for Talent Development (ATD)
https://www.linkedin.com/groups/48422