Andrea M.
Service Technician at Dentek Systems Inc
Support Technician at Velocity IT
Security oriented IT Technician with 6+ years of experience in hardware maintenance, network infrastructure, user management, and customer service. Proven talent for executing the build and installation of computer infrastructure and leveraging troubleshooting skills to diagnose and resolve complex technical issues. Seeking a growth oriented, training and education friendly environment to develop skills and grow with the company.
Dentek Systems Inc
https://www.linkedin.com/company/dentek-systems-inc
Service Technician
Provided dependable customer service by prioritizing client needs and finding resolutions that minimized office downtime.

Utilized ConnectWise Control and Automate to remotely access client workstations and servers for troubleshooting, installation, and configuration of software.

Interfaces with ConnectWise ticketing systems to manage and process support actions and requests to expedite issue resolution.

Mapped network drives and configured permission settings.

Assisted clients with troubleshooting peripheral devices on Windows and Mac operating systems.

Created and manage user accounts through Office 365 and Active Directory.

Configured client Remote Desktop and VPN through Meraki and Hamachi.

Diligently documented resolution processes to aid colleagues in future troubleshooting scenarios.
Richardson, Texas, United States
https://media-exp1.licdn.com/dms/image/C510BAQHancrqNiE2xA/company-logo_100_100/0/1519901375171?e=1655942400&v=beta&t=yEWJgfuuab6UVi8KSM2UGnYu-m3fqSw07fpYBlEq4S0
Dentek Systems Inc
https://www.linkedin.com/company/dentek-systems-inc
Project Technician
Maintained detailed documentation through all phases of development, testing and analysis to enhance organizational productivity.

Completed site surveys for future project planning to assist project team.

Trained and mentored staff to work efficiently and accurately to accomplish goals under tight deadlines.

Developed configuration documentation and standards for project equipment preparation and issue resolution.

Worked with inventory manager in maintaining accountability of general inventory and project hardware.

Perform general maintenance by dusting client equipment, cleaning and organizing server closets, removing legacy equipment and cable management.

Assisted network and desktop support on various issues during project implementations.

Optimized process for onboarding new clients
Richardson, Texas, United States
https://media-exp1.licdn.com/dms/image/C510BAQHancrqNiE2xA/company-logo_100_100/0/1519901375171?e=1655942400&v=beta&t=yEWJgfuuab6UVi8KSM2UGnYu-m3fqSw07fpYBlEq4S0
Richardson ISD
Volunteer Technician
Provided hardware support to assets from multiple PC vendors including Toshiba, Google Chromebook and Apple.

Supported Windows OS upgrades using Microsoft Deployment Toolkit.

Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

Basic configuration and installation of Cisco Catalyst switches.

Hardware set up, network configuration, and resource management of printers.

Installed, tested and modified CAT6 cables
Richardson, Tx
Imagecare Dental
Technician/Desk-Side Support
Organized and maintained hardware, operating systems, software, peripheral devices and driver updates for 30+ PCs and laptops.

Coordinated an organization-wide HIPAA compliance hardware update, exceeding project expectations and saving client over $29,000 in proposed expenses.

Implemented workflow changes to improve accountability of asset inventory and reduce waste.

Developed office computer standardization, purchased and inventoried components, assembled workstations onsite and added newly built devices to the domain network.

Investigated and resolved technical issues desk side and through remote desktop software.

Managed Office 365, Smart Training, Dentrix and Weave practice management accounts for 50+ users.

Installed and supported VOIP and AV equipment as needed.
Plano, TX
Regular/General High School/Secondary Diploma Program
High School
North Garland
ICND1
-
Practical Ethical Hacking
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Desktop Component Refresh
• Inventoried hardware on all office computers and compiled a list of key components.
• Determined necessary hardware upgrades in order to boost general computer performance.
• Ordered and installed parts, and verified upgrade and functionality.
HIPAA Compliance Update
• Determined device eligibility and compatibility for Windows 10 update by taking an inventory of all onsite device specifications.
• Ensured continued HIPAA compliance by updating over 30 office computers to the Windows 10 operating system.
• Performed entire upgrade in house, saving company over $29,000 in proposed OS and hardware update costs.
https://www.coursera.org/account/accomplishments/specialization/A2TY46CE6ZHW
Google IT Support Professional Certificate Specialization
A2TY46CE6ZHW
www.coursera.org
Coursera
https://www.linkedin.com/in/emily-arii-barton-a73a4618b
Emily (Arii) Barton
“You miss 100% of the chances you don’t take.”
Richardson, TX
https://www.linkedin.com/in/nathan-drake-11081b10
Nathan Drake
Chief Technology Officer at Dental Sleep Solutions
Houston, TX
https://www.linkedin.com/in/dat-nguyen-b10b44108
Dat Nguyen
Dentek Systems, Inc.
Richardson, TX
https://www.linkedin.com/in/katelyn-veshia-8b419260
Katelyn Veshia
Account Executive Energy Broker
Dallas-Fort Worth Metroplex
https://www.linkedin.com/in/eplesnarski
Elizabeth Plesnarski, LPC
Licensed Professional Counselor
Bedford, TX
https://www.linkedin.com/in/ashlyn-a-adams
Ashlyn A. Adams
Public Finance Marketing Coordinator at Baird, MBA Student at Marquette University
Greater Milwaukee
https://www.linkedin.com/in/yen-liu-a6049975
Yen Liu
Cybersecurity Analyst at GM Financial
Dallas, TX
https://www.linkedin.com/in/frederick-washington-0877b214
Frederick Washington
Assessment Specialist at Dallas Independent School District
Dallas, TX
https://www.linkedin.com/in/aida-sirak-814958158
Aida Sirak
Project/Data Analyst
Dallas-Fort Worth Metroplex
https://www.linkedin.com/in/christine-luu-2a344b184
Christine Luu
Sachse High School
Dallas-Fort Worth Metroplex
https://www.linkedin.com/in/takim-peden-291b8019a
Takim Peden
High School Diploma at Sachse High School
Dallas-Fort Worth Metroplex
https://www.linkedin.com/in/genavi-garcia-78ab1915a
genavi garcia
Student at sachse high school
Rowlett, TX
https://www.linkedin.com/in/delaney-friel-8ba72b166
Delaney Friel
Early Childhood Aide at St. John's Episcopal School
Dallas-Fort Worth Metroplex
https://www.linkedin.com/in/robel-tamrat-72568157
Robel Tamrat
Can’t for less, knowing lmk when I’m worth more💫
Dallas-Fort Worth Metroplex
https://www.linkedin.com/in/edgar-f-b0a081160
Edgar F.
Threat Hunter
Pointville, NJ
https://www.linkedin.com/in/jamesonchoi
Jameson Choi
Founder at Vir Alu | Currently in Development of a NFT Project
Denver, CO
https://www.linkedin.com/in/monicanguyenvo
Monica Nguyen-Vo
Background Painter at Warner Bros.
Los Angeles, CA
https://www.linkedin.com/in/alexis-rene-083488168
Alexis Rene
Registered Behavior Technician at Action Behavior Centers
United States
https://www.linkedin.com/in/jaclynn-garry
Jaclynn Garry
Manager, Development and Operations at Teach For America
United States
https://www.linkedin.com/in/victor-vargas-iv-7a2303167
Victor Vargas IV
Sachse High School
Dallas-Fort Worth Metroplex
Paul Motley
      
          



            
              
        
              
  

    
        Andrea has worked directly for me and my team troubleshooting hardware and software issues, and making on site repairs to equipment such as laptops, projectors, and printers.
After another month of hard work I've now obtained my Comptia Project+ certification which has really opened my eyes to what all goes in to the role…
https://www.linkedin.com/signup/cold-join
Liked by Andrea M.
MP&P is officially 6 months old today! What a crazy ride these first several months. In that time I released a second course, Powershell for…
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Liked by Andrea M.
I'm happy to announce that after a great deal of studying, hard work, and playing in sandbox environments I have earned my COMPTIA Security +…
https://www.linkedin.com/signup/cold-join
Liked by Andrea M.
Andrea. M.
https://in.linkedin.com/in/andrea-m-3b5b8319
Training & Development, HR
Mumbai
Andrea M.
https://uk.linkedin.com/in/andrea-m-885465100
Tribe Culture Change Ltd The Culture Change experts - Creating Culture Change through a unique combination of art and science.
West End
Andrea Johnson
https://www.linkedin.com/in/andreajohnson2022
Seeking new opportunities.
Conyers, GA
Andrea M
https://ca.linkedin.com/in/andrea-m-a236898b
Winnipeg Airport Authority
Winnipeg, MB
Andrea M.
https://ar.linkedin.com/in/arqandreami
Virtual Assistant | Community Manager | Data Entry Specialist
Cordoba