andy wall
Customer Success Manager at Moxion
customer success , documentation independent film
come documentation technical writing combination extensive background email-based customer success focus clarifying complex , drive accrue comprehensive product knowledge , love puzzle choosing right word clearly communicate constructively . ’ also recurring contributor weekly support ( @ wesupportnyc ) newsletter continue work creative project .
Moxion
https://www.linkedin.com/company/moxion-io
Customer Success Manager
- Maintain knowledge base in elev.io and Help Scout through all sizes of product launches.
- Run demos and training sessions for film industry professionals in Chime and Zoom.
- Launched and maintain fortnightly product release notes in ReleaseNotes and Help Scout.
- Log and work with developers on prioritizing bugs and feature requests in Slack and Jira. 
- Email and phone support to ensure the successful implementation of Moxion for creatives of all technical proficiencies.
Greater Los Angeles Area
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Vimeo
https://www.linkedin.com/company/vimeo
Manager, Platform and VOD Support
- Main point of contact via ZenDesk for all cases related to Vimeo’s On Demand service.
- Wrote or updated all internal documentation related to Vimeo On Demand. 
- Utilized deep product knowledge to work with devs on bug tickets in Github and Jira.
- Used G Suite to analyze and translate site usage into new policies and documentation.
Greater New York City Area
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Vimeo
https://www.linkedin.com/company/vimeo
Manager, Enterprise Support
- Handled all inquiries from potential Enterprise-level users in Salesforce Desk and ZenDesk.
- Updated internal documentation related to Enterprise customers. 
- Tracked user requests for possible new product directions in G Suite.
Remote & NYC
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Vimeo
https://www.linkedin.com/company/vimeo
Manager, Community After Hours Support
- Managed the overnight support team & served as main POC to daytime staff via HipChat.
- Handled the approval of timecards and scheduling using MS Office.
- Trained overseas support members via G Suite screen shares, HipChat, and Slack.
Greater New York City Area
https://media-exp1.licdn.com/dms/image/C4D0BAQHSS_qLSpJ1AA/company-logo_100_100/0/1529941657068?e=1655942400&v=beta&t=AT1DmLHf3_knLdG9IKVd5428Jaf9SoWWjnROtSFbL5o
Vimeo
https://www.linkedin.com/company/vimeo
Content + Community Associate
- Provided detailed, thorough customer support via Salesforce Desk within SLA timelines.
- Tracked and documented technical issues using G Suite.
- Managed and moderated site content and community.
Remote
https://media-exp1.licdn.com/dms/image/C4D0BAQHSS_qLSpJ1AA/company-logo_100_100/0/1529941657068?e=1655942400&v=beta&t=AT1DmLHf3_knLdG9IKVd5428Jaf9SoWWjnROtSFbL5o
Independent
Associate Producer, Location Manager
"Sisters" Short film, digital 

Started out as location manager and worked my way up to an Associate Producer credit. Scouted and secured locations, organized transportation for equipment, cast, and crew. Smoothed production & personnel snags to ensure progression of a smooth, timely shoot.
Greater New York City Area
Apple
https://www.linkedin.com/company/apple
Visual Specialist
- Trained new and old employees across the company in operations and visual standards.
- Prepped stores for company-wide product launches as part of a select, internal team.
- Translated working methods from flagship to smaller stores to improve efficiency.
Apple Fifth Avenue
https://media-exp1.licdn.com/dms/image/C560BAQHdAaarsO-eyA/company-logo_100_100/0/1595530301220?e=1655942400&v=beta&t=lXP662hMk1zfbIVzKnghCZiIqJ7XeePPO8E-MoT5fWQ
Independent
Producer
Palace Hotel, 16mm Short Film
Worked with director to recruit crew, acquire film equipment, scout and secure locations, and make/meet the shooting schedule.
Independent
Writer, Director, D.P.
Five scenes shot on digital video for an Acting Reel. Formatted and rewrote scenes. Recruited actors and crew; coordinated a shooting schedule. Lit scenes, operated the camera and recorded sound. Worked with actors to get the desired performances.
Greater New York City Area
Cinematography and Film/Video Production
Brooklyn College
- Wrote, produced, directed, shot, and edited three short ﬁlms; one on Super 8 and two on 16mm.
Communications and Media Arts
Associates of Science
Dutchess Community College
https://www.linkedin.com/school/dutchess-community-college/
- Wrote, produced directed, and edited six digital video shorts.
- Edited one trailer and one opening credit sequence.
https://media-exp1.licdn.com/dms/image/C510BAQH8tw0503DCuA/company-logo_100_100/0/1519857599308?e=1655942400&v=beta&t=8cgs3VaJpon6_Nl0uBnZ3GsvxRWwHBy3xwtEHG_ZGb0
Design and Visual Communications, General
University of Washington
https://www.linkedin.com/school/university-of-washington/
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WeSupport newsletter contributor
https://twitter.com/wesupportnyc
I contribute, on about a bi-monthly basis, to this weekly newsletter that includes articles, events and job listings in the tech community manager/support team world.
https://mailchi.mp/a7e98fe64e0f/this-week-we-for-one-welcome-our-ai-work-proximity-associates?e=a018c0454b
How to embed your gorgeous videos across the nets
Vimeo Staff Blog
Educational blog post about embedding options for Vimeo members.
https://vimeo.com/blog/post/how-to-embed-your-gorgeous-videos-across-the-nets
Weekend Challenge: Let there be interesting light!
Vimeo Staff Blog
Part of a continuing series of three-day filmmaking challenges to challenge and engage with the Vimeo community.
https://vimeo.com/blog/post/weekend-challenge-let-there-be-interesting-light
Weekend Challenge: Morning Routine
Vimeo Staff Blog
Part of a continuing series of three-day filmmaking challenges to challenge and engage with the Vimeo community.
https://vimeo.com/blog/post/weekend-challenge-morning-routine
https://uk.linkedin.com/in/sarah-cordery-968a7713
Sarah Cordery
Scientific & Research Coordinator
Bath
https://uk.linkedin.com/in/nina-johansson
Nina Johansson
HR Admin at CloudShift Group
Herne Hill
https://se.linkedin.com/in/johansson-nina
Nina Johansson
PR & Influencer Marketing at Wenderfalck
Stockholm
https://www.linkedin.com/in/momckibbin
Mo McKibbin
Head of Customer Support and Success at Moxion
Los Angeles, CA
https://www.linkedin.com/in/pamelalock
Pamela Lock
Senior Manager, Enterprise Sales at Vimeo
New York City Metropolitan Area
https://www.linkedin.com/in/amaudio
Adriano Martin
Sound Designer / Composer at Freelance
Los Angeles, CA
https://www.linkedin.com/in/walkerron
Ron Walker
Director of Streaming & Playlist Strategy, Pop/Dance/Rock at Capitol Records
Los Angeles County, CA
https://in.linkedin.com/in/ganesh-fulare-16583025
Ganesh Fulare
Filmlight Support Engineer (INDIA)
Mumbai
https://www.linkedin.com/in/luisdhernandez
Luis Hernandez
MX Technical Associate at MIRROR
New York City Metropolitan Area
https://www.linkedin.com/in/erichpaganotti
Erich Paganotti
National Customer Facing Training Manager (Retail) at Nestlé Nespresso
Pocono Lake, PA
https://www.linkedin.com/in/itsashawngray
Shawn Gray
Actor | Videographer | Editor
Brooklyn, NY
https://jp.linkedin.com/in/koichi-matsui-68910ab
Koichi Matsui
FilmLight KK
Tokyo
https://www.linkedin.com/in/angela-grammatico-2a267811
Angela Grammatico
AVP Regional Sales Manager, Synchrony
Branford, CT
https://uk.linkedin.com/in/carlos-braga-84a89873
Carlos Braga
Computer Graphics Developer at FilmLight
London
https://cn.linkedin.com/in/general-xie-6839b288
General Xie
Sales & Technical Manager
Chaoyang Qu
https://www.linkedin.com/in/rebeccavannederynen
Becca Van Nederynen
Head of People at Asimov
Greater Boston
https://www.linkedin.com/in/mikebohanek
Mike B.
Director, Customer Success at Microsoft
Greater Chicago Area
https://www.linkedin.com/in/jennylhedges
Jenny Hedges
Talent Advisor | Recruiter, Global Talent Organization @ LinkedIn
Greater Chicago Area
https://www.linkedin.com/in/tonyaan
Tonya Anderson
Partner Services Account Manager at Microsoft
Fargo, ND
https://www.linkedin.com/in/nataliegower
Natalie Gower
Programmatic Account Manager at Google
Boston, MA
Legit excited about this!
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Shared by Andy Wall
It’s a red letter day! We are super excited to announce the acquisition of Moxion by @Autodesk, global leaders in design and make…
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Liked by Andy Wall
Moxion is hiring in the UK/EU/Ireland! Details: https://lnkd.in/g_M8nx7
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Shared by Andy Wall
Andy Wall
https://www.linkedin.com/in/andy-wall-3714a77
Senior Director Global Trade Compliance | International Trade Problem Solver & Process Innovator | US, Asia, Europe
Austin, Texas Metropolitan Area
Andy Wall
https://uk.linkedin.com/in/andy-wall-2762574
Chief Security Officer at Office for National Statistics
Greater Newport Area
Andy Wall
https://www.linkedin.com/in/andy-wall-55624a40
Project Manager at Maintenance Enterprises LLC
White Castle, LA
Andy Wall
https://uk.linkedin.com/in/andy-wall-a765a235
Blockchain Development Company.  ICO STO &Tokens - Strategic Advisor to Dionysus and assisting Blocksafe and Zapaygo.
West Midlands
Andy Wall
https://uk.linkedin.com/in/andy-wall-230751108
Owner at Andrew Wall Estates
Warrington