anthony aguilar , pmp , csm
Digital Project Manager at Blue Acorn iCi
digital e-commerce project manager | past president pmi florida suncoast | steering committee member digital marketing certificate program muma school business usf
energetic professional twenty year experience luxury retail management , project management , strategic client success management software . excellent reputation understanding client 's strategy link value product service client 's objective , goal , vision . background experience luxury retailer ha allowed successfully cross digital divide new complex digital transformation world using project management client success management skill . navigating digital world daunting ; however , working client demonstrating business increase profitability customer-centric capturing new client base digital transformation exciting . wearing many hat throughout career ha allowed hone interpersonal skill work cross-functionally across organization , foster relation , navigate complex challenge . passion lie client success product service improving organizational effectiveness profitability . specialty : relationship management / strategic planning & revenue growth project management / planning & implementing solution strategic partnership / vendor management & negotiation strong leadership competence / exceptional interpersonal skill exceeding client expectation / client retention client presentation / training
Blue Acorn iCi
https://www.linkedin.com/company/blue-acorn-ici
Digital Project Manager
Blue Acorn iCi is the leading digital customer experience company pioneering what’s possible through the convergence of analytics, digital commerce, customer experience, and experience-driven commerce offerings.

My role as the Digital Project Manager is leading multiple teams within the Salesforce Commerce Cloud, Magento 2, Adobe Experience Manager, and Shopify Plus Practices using a hybrid Agile - Waterfall Methodology. My accountability for each team includes managing scope, time,  budget, and supporting my team being the CSM or scrum master to clear any impediment to the successful delivery of the client's software solution.
Charleston, South Carolina Metropolitan Area
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Teamwork Commerce
https://www.linkedin.com/company/teamwork-commerce
Client Success Manager - Retail Integrations
As the Client Success Manager, I was the client advocate for clients' overall satisfaction while delivering strategic value to improve client profitability utilizing Teamwork Commerce products and other vendors.  Being part coach, analyst, strategic adviser, and product expert allowed me to utilize my luxury retail management experience, project management experience, and strategic business acumen to collaborate with the client and internal teammates to bring the best profitable solutions to my large profile of mid-market and enterprise clients.   

Having been a luxury retail manager allowed me to look at a software solution from many perspectives to understand how the solution would increase a company's profitability, yet examine the impact of the solution on other internal departments of a company's organization to reduce any distractions.   Being able to ask the key questions and listen to key stakeholders' expectations provided me the opportunity to communicate effectively to all project teammates and to anticipate any roadblocks preventing a project to be completed on time, cost and scope. 

Below are some of the third-party integrations my client implemented.   

Shopify Plus 
Magento 2 
Big Commerce 
SAP 
Avalara 
Mandrill 
Mailchimp 
Klaviyo 
ShipStation 
Zendonk ERP Inventory solution 
Global-e International logistics solution 
SPS Commerce EDI solution
Clearwater, Florida
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Revel Systems iPad POS
https://www.linkedin.com/company/revel-systems
Project Manager
Specifically recruited based on my background and experience as a luxury retailer implementing various Point-of-Sale System. Led all implementation, training, and overall project management of iPad-cloud based Point-of-Sale System for various types of mid-market and enterprise client's business including retail stores, high-end restaurants, grocery store, and quick service shops. Partnered with key stakeholders on projects to understand their goals, objective, and vision for the implementation of the Point-of-Sale System.  Understanding the company's business and vision allowed me to set expectations correctly for the client. Depending on the client, not all key stakeholders were familiar with the magnitude of software installation.   Executing several software implementations as a luxury retailer allowed to understand a stakeholder’s pain points and concerns with the integration process and to be a resource to answer any question to reduce any anxiety or stress.  Actively listened to all concerns from key stakeholders allowed me to deliver successful projects with minimal company disruption and exceeding client’s expectations.  Enjoyed celebrating with the client the use of new technology to streamline business processes and generate profitability.  

Software Applications utilized by my clients 

Point of Sale- Retail, Restaurant, Quick Service, Grocery Store 
Omni-Channel Solutions 
Enterprise Management System 
Enterprise Reporting 
Inventory Management 
Customer Relations Management 
Mobile Solution 
eCommerce 
Menu Board 
Gift Cards 
Loyalty Programs 
Digital Signage
Tampa/St. Petersburg, Florida Area
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Saks Fifth Avenue Off 5
https://www.linkedin.com/company/saksoff5th
Manager of Store Operations
Specifically recruited to devise a new strategic business plan for an underperforming store with the top shrinkage percentage in the region and implement a high-performing selling and service team of up to fifty-five employees to reduce shrinkage to below acceptable company measure while driving profitable business. Utilized company policies and procedures to incorporate best practices and retraining for all employees. Created a positive store culture for clients and employees by implementing a reward, and recognition program. Executed quarterly Saks Fifth Avenue VIP client shopping events in fine jewelry, men’s suiting, women’s designer shoes, and appeal. Ranked in the top ten percent of fine jewelry event sales for the company for two consecutive years. Appointed interim store director by Regional Vice President for eight-month in the fall of 2014 until the spring of 2015 until a new store director was placed.
Ellenton, Florida
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Banana Republic
https://www.linkedin.com/company/gap-inc--banana-republic
Customer Experience Manager
As an avid Banana Republic shopper, the store director hired me as a seasonal sales associate during the retail holiday season. Afterward, I was asked to become a permanent employee working nights and weekends while working for a software company as a project manager. As my project manager position ended, asked to become a member of the leadership team as the Customer Experience Supervisor then later the Customer Experience Manager leading up to twenty-five employees and managing ten sales associates for a top volume store in the district. Utilized project management skills to develop business strategies to drive sales and profitability with VIP client shopping events.   Consistently exceed all customer service metrics including secret shopping by a third-party vendor and client surveys measuring store service levels.  Appointed district community service leader for two consecutive years and led store teams to exceed community service hours and matching contributions by Gap, Inc.
Tampa, Florida
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Avaya
https://www.linkedin.com/company/avaya
Project Manager
Hired as an inside account executive handling inbound and outbound sales calls for small to midsize business customers on existing leases with Lucent Technologies for analog phone systems.  Promoted to Voice over Internet Protocol (VoIP) Configuration Lead working with enterprise account executives on complex configurations and implementations. Lucent Technologies split into Avaya Communications and was promoted to Project Manager handling key accounts such as Frito Lay Service Centers, Darden Restaurants and Outback Franchise in the United States.
Brandon, Florida
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Public Administration
Bachelor’s Degree
Auburn University
https://www.linkedin.com/school/auburn-university/
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PMI Florida Suncoast Chapter
https://www.linkedin.com/company/pmi-florida-suncoast-chapter
Elected Executive Board Member- President
Chief executive officer of the corporation and the elected volunteer board with general and active management of the business and affairs of the corporation. The presiding officer at all meetings of the board and of the membership. Manage portfolio of programs operated by the chapter.
• Nominated for Chapter of the Year by PMI Global
• Oversight of corporation’s annual budget, providing services for over almost 500 members.
• Plan, schedule, and lead annual planning and mid-year board meetings.
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Education
Digital Marketing at USF
https://www.linkedin.com/company/usfdigitalmarketing
Steering Committee Member
I am honored to be selected as a Steering Committee member and advisor for this program. Executives around the nation are hand-picked for the committee to provide students an exclusive group of individuals with diverse industry backgrounds to offer different points of view and distinctive leadership qualities, making up a team of accomplished experts who offer innovative advice and dynamic perspectives in their areas of focus. https://www.digitalmarketingatusf.com/anthony-aguilar.html
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https://www.linkedin.com/in/neilkimes
Neil Kimes, PMP
Project Management Professional leading teams to growth and completion of successful projects.
Greater Tampa Bay Area
https://www.linkedin.com/in/allyson-hoffman-mba-pmp-a76b297a
Allyson Hoffman, MBA, PMP
Manager, Operations and Strategy at Accountfully
Charleston, SC
https://www.linkedin.com/in/tasha-carroll-6a9b9868
Tasha Carroll
Experienced Project Manager
Evans, GA
https://www.linkedin.com/in/clemerizzo
Clemé Rizzo
UX Strategist & Researcher at Blue Acorn iCi
United States
https://www.linkedin.com/in/leisar
Leisa Rasmussen, MBA
Senior IT Consultant |  Solving IT Challenges | Staying Ahead of Your Next One
Greater Tampa Bay Area
https://www.linkedin.com/in/sarah-crowley-35927589
Sarah Crowley
eCommerce Program Manager
Charleston, SC
https://www.linkedin.com/in/learycm
Christopher Leary
Production Support Manager @ Blue Acorn iCi
King of Prussia, PA
https://www.linkedin.com/in/alvin-chen-201a1615b
Alvin Chen
Front End Developer at Blue Acorn iCi
Raleigh-Durham-Chapel Hill Area
https://www.linkedin.com/in/johnthecomposer
John Celentano
Shopify Full Stack Developer at Blue Acorn iCi
New York, NY
https://www.linkedin.com/in/souleymane-diakite-27069161
Souleymane Diakite
DevOps Engineer at Blue Acorn iCi
Bear, DE
https://www.linkedin.com/in/heyitscharles
Charles Nguyen
Lead Front-end Engineer at Blue Acorn iCi
Brooklyn, NY
https://www.linkedin.com/in/shawnreed
Shawn C. Reed
Enterprise product & technology leader focused on data privacy and digital transformation.
Atlanta Metropolitan Area
https://www.linkedin.com/in/brettsivits
Brett Sivits
Senior Client Success Manager
Portland, Oregon Metropolitan Area
https://www.linkedin.com/in/hope-duong-9770446b
Hope Duong
Senior Customer Success Manager at Emotive
Los Angeles, CA
https://www.linkedin.com/in/jryanwilson
Ryan Wilson
Principal Customer Success Manager at Cisco Meraki
San Francisco Bay Area
https://www.linkedin.com/in/nicolekotara
Nicole Kotara
Customer Success Manager @ Gong | Unlock reality.
Phoenix, AZ
https://www.linkedin.com/in/amandasibrizzi
Amanda Sibrizzi
Customer Success (North America)
Raleigh-Durham-Chapel Hill Area
https://www.linkedin.com/in/brandon-cathey-276bb26
Brandon Cathey
Solutions Principal at Ping Identity
Denver, CO
https://www.linkedin.com/in/artevans
Art Evans
SR. Director Sales East (Cisco)
Dallas-Fort Worth Metroplex
https://www.linkedin.com/in/andrewfuhrmann
Andrew Fuhrmann
Customer Value Senior Manager
Greater Chicago Area
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The Project Manager Network - #1 Group for Project Managers
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Software & Technology Professionals: Managers | HR | Recruiters | Blockchain | Investors (BIG)
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Innovation Management & Customer Experience
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Network After Work - Business/Professional Networking Events - 1
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Project Management Link
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Scaled Agile Framework® (SAFe®)
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Project Manager Community - Best Group for Project Management
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Clearwater Community Toastmasters
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Florida Technology Professionals
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Professional Networking Group by CareerSource Pinellas
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Social Media Marketing Group by Connect365.io
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St.Pete-Clearwater Auburn Alumni Affiliate Group
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Retail Industry Professionals Group
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PMO - Project Management Office
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