anna lester
Partner Services Advisor at SHI International Corp.
partner service advisor shi international corp .
recently worked office depot corporate level business solution department technology sale team . helped handle many large multi-million dollar account large order using salesforce google sheet tracking . 've worked capgemini help desk technician . also , 've worked apple tech support specialist io device customer relation department tier 1 level . 'm currently studying network+ working learning programming language , starting python , take lot free time . determination , drive , passion doubt get final goal networking specialty . incredible knack learning new thing quickly multitasking degree surprise even . 'm also plan get security+ , linux , a+ certification . like play video game , swim , spend time family playing card good r & r .
SHI International Corp.
https://www.linkedin.com/company/shi-international-corp-
Partner Services Advisor
Austin, Texas Metropolitan Area
https://media-exp1.licdn.com/dms/image/C560BAQHdUy3rEacWyA/company-logo_100_100/0/1643633640291?e=1655942400&v=beta&t=z3BNJMAqPXU2uxvmImXrpprVU7f1w-KYIJDk_U9LRts
Office Depot
https://www.linkedin.com/company/office-depot
Technology Sales Support
• Supported the sales team with their large multi-million dollar accounts in processing orders through Salesforce for their large tech deployment rollouts and tracking them all the way to delivery
• Navigated through Salesforce to maintain business customer’s information
• Used Excel spreadsheets and Google Smartsheets to track orders and provide
ETA and tracking to our business customers.
• Requested monthly billing for software subscriptions to be processed for various companies
• Collected back-end HP rebates.
• Helped to deploy technology projects for companies that needed conference and
meeting rooms set up.
Austin, Texas, United States
https://media-exp1.licdn.com/dms/image/C4E0BAQHlHBwtEMQQ1g/company-logo_100_100/0/1591106118717?e=1655942400&v=beta&t=09mSZz-4gHA9keoba7-annr4Q1JhUH8_VWV_KZOrlMU
Best Buy
https://www.linkedin.com/company/best-buy
Sales Associate
-Helped customers answer questions about Wi-Fi and router issues and offer product solutions for their home.
-Helped customers with smart home solutions for lights, thermostats, security cameras, and door locks.
-Assisted customers in choosing laptops/desktops for their home and business solutions by answering questions and recommending product
Austin, Texas, United States
https://media-exp1.licdn.com/dms/image/C4E0BAQFMyoW0xtrKDg/company-logo_100_100/0/1647543044958?e=1655942400&v=beta&t=dCfB-300OCETYU3f-nSBnUi-SAeNJN9rHMJwzrAvpdw
Apple
Technical Specialist
•	Help repair relationships with customer who may have had a poor Apple experience by documenting feedback and expressing empathy for their situation
•	Set up repairs, troubleshooting software issues, and run diagnostics to verify any hardware issues with iOS devices.
•	Provided step by step instructions to resolve customer’s issues.
•	Fully documented issues and the planned resolution in customer’s account
Austin, Texas Area
Capgemini
https://www.linkedin.com/company/capgemini
Help Desk Technician
- Issued password resets
- Troubleshoot VPN and Network issues
- Used Remedy ticketing system to log customer issues
Austin, Texas Area
https://media-exp1.licdn.com/dms/image/C4D0BAQFWzOAVgGjUUA/company-logo_100_100/0/1641979388362?e=1655942400&v=beta&t=-uqK2JjeTV08tWk6n9F7RDPANSvKP0hOEVtjbh0vLjI
State of Arizona
https://www.linkedin.com/company/state-of-arizona
Vocational Rehabilitation Counselor III
•	Worked with clients with disabilities to find employment and community resources as well as coordinated with vendors, employment agencies, and colleges to help clients with further education, if needed, and ensure that proper employment supports were in place.
•	Used DSM-IV TR and educational background knowledge to write reports and justify priority categories for the state in order for clients to procure funding for vocational rehabilitation.
Tucson
https://media-exp1.licdn.com/dms/image/C560BAQFQrmCixVR8Bw/company-logo_100_100/0/1528471798559?e=1655942400&v=beta&t=R3B02PESa8HxpzeOSo3AsWg1NWbV1r6QJ8SE13x6GN4
Goodwill Industries of Southern Arizona
https://www.linkedin.com/company/goodwillsouthernaz
VR Youth Counselor
This was my practicum and internship field experience at the U of A.  I counseled "at risk" youth who have been involved in the juvenile system.  Helped them through their own barriers/obstacles in order for them to work toward their career goals and aspirations.
Tucson, AZ
https://media-exp1.licdn.com/dms/image/C560BAQEJsrndfYghBw/company-logo_100_100/0/1615925469415?e=1655942400&v=beta&t=g25xOB8yNrHkXGdbRqaOGooeTenQ0jN9jJ41s1SLsaY
COPE COMMUNITY SERVICES, INC.
https://www.linkedin.com/company/cope-community-services-inc-
Behavioral Health Specialist II
•	Worked with clients on the phone in crisis to help them cope with their anxiety, depression, and suicidal ideation
•	Coordinated care for clients by acquiring beds for Level II step down facilities, admittance to 23 hour observation beds, and appointments with providers or case workers.
•	Wrote progress notes for clients that were seen at the Crisis Response Center via in house and by phone
•	Staffed with hospital personnel and Crisis Response Center workers about client’s background, medications, latest progress notes, and upcoming appointments in order to help coordinate client’s care.
Tucson, Arizona Area
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RadioShack
https://www.linkedin.com/company/radioshack
Sales Associate
•	Activated phones for both prepaid and contract service providers for customers needing mobile communication.
•	Troubleshooter for issues with smartphone hardware and software for customers so that their devices would perform at the optimal level.
•	Troubleshooter for audio/visual connection problems with Blu-ray/DVD players, projectors, media players, and computers for customers so they could entertain guests or complete school/work projects.
•	Provided complete solutions for TVs, projectors, and monitors with HDMI, DVI, VGA, or other A/V connection cables so that customers could enjoy the best possible graphics that their screens can provide them.
Tucson, Arizona Area
https://media-exp1.licdn.com/dms/image/C560BAQEP0KFEXdjTQw/company-logo_100_100/0/1519855978100?e=1655942400&v=beta&t=4OQ49u91gFKrHF73jHlrtEfBim0dD3DfmRSZEI3mWJw
GMAC  Lease Vehicles and Repossessions
Quality Assurance Specialist
•	Reviewed 20-40 accounts daily for accuracy and then would close out the accounts for customers who had turned in their lease vehicles.
•	Cancelled Life/Disability, GAP, and mechanical insurance policies and applied refunds to accounts for customers whose vehicles had been repossessed.
•	Performed quality assurance by reviewing accounts that were being completed by oversea sites in India in order to ensure accuracy.  Would provide training to individuals or departments if numerous errors were found.
•	Developed a call monitoring system for the Quality Assurance department because the company was unable to afford software programs, like Witness, for their call monitoring needs. Created an evaluation form in order to rate service provided to customers.
•	Helped create and put together training manuals for new and current employees for all the different departments
Odessa/Midland, Texas Area
Computer Technology/Computer Systems Technology
Certificate
Texas State Technical College
https://www.linkedin.com/school/texas-state-technical-college/
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Vocational Rehabilitation Counseling/Counselor
Master of Arts (M.A.)
University of Arizona
https://www.linkedin.com/school/uarizona/
https://media-exp1.licdn.com/dms/image/C560BAQE14g3Bkn8dTQ/company-logo_100_100/0/1614987713189?e=1655942400&v=beta&t=dd8alxoBlnoNS6dzWF75ZFtOgmC4ovh8z11N6Y43A68
Psychology
Bachelor of Arts (B.A.)
Angelo State University
https://www.linkedin.com/school/angelo-state-university/
https://media-exp1.licdn.com/dms/image/C4D0BAQHoa4LjEKftKg/company-logo_100_100/0/1546444656660?e=1655942400&v=beta&t=tsKTIHQWE1flMiQFW8JPD2i2hzfyLyzT1fwOtO7xsdc
Fundamentals of Information Security
ITSY 1300
Fundamentals of Networking
ITNW 1325
Integrated Software Applications I
ITSC 1309
Introduction to PC Operating Systems
ITSC 1305
PC Help Desk
ITSC 2339
Personal Computer Hardware
ITSC 1325
Web Design Tools
ITSC 1301
Implementing and Supporting Client Operating Systems
ITNW 1309
Web Design Project
This was something I did in class and built from the ground up using Notepad++ and HTML code. I still work on it because there is a lot more I can add to it and I like learning new HTML codes.
http://cazadoreprojects.wordpress.com
PC Upgrade Project
This was actually something I did before I was a student.  It was a free time project that I learned a lot from and took initiative to complete.
http://cazadoreprojects.wordpress.com
https://www.linkedin.com/learning/unconscious-bias
Unconscious Bias
www.linkedin.com
LinkedIn
Certified Rehabilitation Counselor (CRC)
00119265
CRCC (Commission on Rehabilitation Counselor Certification)
https://www.linkedin.com/in/megan-mizell
Megan Mizell
Attended Angelo State University
San Angelo, TX
https://nl.linkedin.com/in/mickael-blatt-44b432186
Mickael Blatt
International sales engineer at VS Technology Europe
Amsterdam
https://fr.linkedin.com/in/guillaumeghrenassia
Guillaume Ghrenassia
Pigiste, CM, blogueur, autoentrepreneur en rédaction de contenus
Paris
https://www.linkedin.com/in/anujvarma
Anuj Varma
I am passionate about getting cloud solutions right the first time. I help customers transition to the public cloud with the appropriate controls and guardrails. On the side, I dabble in blockchain and crypto projects.
Austin, TX
https://www.linkedin.com/in/coachwatts
Trey Watts
Senior Vice President of Sales (SVP)  with a proven record of innovation and leadership
San Angelo, TX
https://www.linkedin.com/in/dhnguyen8496
Huy Nguyen
Credit Analyst at The City National Bank of Colorado City
San Angelo, TX
https://www.linkedin.com/in/gayle-randall-18495455
Gayle Randall
Sr. Instructor of Management and Marketing, Angelo State University
San Angelo, TX
https://www.linkedin.com/in/kristinedon
Kristine Don
International Editorial Manager at Crunchyroll
United States
https://www.linkedin.com/in/marissabrahos
Marissa Brahos
Sales Recruiter @ SHI International Corp.
Austin, TX
https://www.linkedin.com/in/priscila-olortegui-929202226
Priscila Olortegui
Desktop Support at The Pokémon Company International
Seattle, WA
https://www.linkedin.com/in/halley-marsh-577600198
Halley Marsh
Recent Graduate Seeking Work Opportunities
San Angelo, TX
https://www.linkedin.com/in/sherri-ruble-a1b9aa127
Sherri Ruble
Senior Instructor at Texas State Technical College Waco
Waco, TX
https://www.linkedin.com/in/bpolinski
Brad Polinski
Sales Engineer at Varonis
Hillsborough, NJ
https://au.linkedin.com/in/daniel-abrahams
Daniel Abrahams
Here to write. If it goes viral, it's not because of me. It's because it's true.
Sydney, NS
https://www.linkedin.com/in/gregbrain
Greg Brain
Global Project Manager at Apple
Austin, TX
https://www.linkedin.com/in/surpreetkaur1
Surpreet Kaur
Data Analytics
Austin, Texas Metropolitan Area
https://www.linkedin.com/in/jjdock
Jennifer Muniz
Storyteller / Leader@Apple / Boy Mom
Austin, TX
https://www.linkedin.com/in/jefferson-g-67917112b
Jefferson G.
Fraud Admin Specialist at Apple
Austin, TX
#neverstoplearning moment. My dad is here in SF with me for a few weeks to help out with our new baby girl. While she’s napping, he listens quietly…
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Look what arrived at my house today - life goal accomplished. So many people helping me to get to this point. So many opportunities to pay it forward.
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Liked by Anna Lester
I am thrilled to announce that I have accepted a position with SHI International Corp. in Austin, TX as an Inside Account Executive starting in…
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Liked by Anna Lester
Anna Lester
https://il.linkedin.com/in/anna-lester-17a4a1163
Clinical Affairs Manager at Eitan Medical
Tel Mond
Anna Lester
https://www.linkedin.com/in/lesteranna
Sr. Director, People Business Partner at Visa
San Francisco Bay Area
Anna Lester
https://cr.linkedin.com/in/anlester
Travelling in central and South America
Aguirre
Anna Lester
https://www.linkedin.com/in/anna-lester-b04239
Boston, MA
Anna Lester
https://uk.linkedin.com/in/anna-lester-904742134
Lecturer in Law and Human Rights at Sheffield Hallam University
Greater Sheffield Area