andrea abney , csm
Lead Senior Technical Writer at Waymo, provided by TaskUs at TaskUs
technical writer | data analyst | project manager
team leader brings expertise researcher , tech writer editorial manager create smooth system communication information flow
TaskUs
https://www.linkedin.com/company/taskus
Lead Senior Technical Writer at Waymo, provided by TaskUs
Key accomplishment
* Managed the creation of a style guide for all training and documentation. We used existing resources and interviews with SMEs from several departments to assess their distinct content needs.  

Day-to-day tasks
* Manage cross-functional stakeholder relationships to identify key content requirements
* Analyze data to ensure adequate staffing to meet the client's needs while maintaining equitable distribution of projects
* Run daily stand-ups and manage project board, ensuring blockers are quickly cleared and project deadlines met
* Create technical documentation and information architecture on consulting team for projects of high complexity and scope
* Write, publish, and maintain high-quality internal documentation for training and development audiences including concept documentation, how-to guides, integration documents, and user guides
* Design information architecture for complex documentation sets
* Develop processes and procedures for the team, ensuring consistency and efficiency
* Mentor junior writers on best practices and company policies
https://media-exp1.licdn.com/dms/image/C560BAQFskSmq6YYBRQ/company-logo_100_100/0/1608260405795?e=1655942400&v=beta&t=gSqAAn2Lvg0UEJom6YTqMQF6m8r_SkRA7HxNHFdgeJQ
Oppenheimer Investigations Group LLP
https://www.linkedin.com/company/oig-law
Writer / Editor
* Create and manage content for the firm's new website, including writing bios for attorneys and support staff, creating text to summarize the firm's services, and tracking the project's progress via Asana
* Summarize witness interviews and add those summaries to investigative reports
* Edit investigative reports for grammar, style and punctuation
https://media-exp1.licdn.com/dms/image/C560BAQFqkFbsVB39cQ/company-logo_100_100/0/1609869360315?e=1655942400&v=beta&t=d1eZ30jsedpOPIIqX_WgpwcIaeIJi568kKKztoZj7fM
AudienceView
https://www.linkedin.com/company/audienceview
Client Content Manager
I previously had this role at Vendini, starting in 9.2016. I was kept through the AudienceView acquisition of Vendini in 2019.

* Delivered educational articles, videos, emails and in-app notifications, tracking conversions to increase adoption rates for a new product that allowed clients to customize the look of their online ticketing windows, resulting in a smoother transition to the changed workflow of the ticket-buying experience.
* Researched and wrote articles, FAQs, e-learning courses, user guides, training videos and troubleshooting instructions to ease use of ticketing platforms for internal and external users. 
* Developed internal documenting system for bug fixes and product updates, which eased communication flow and improved employee morale by celebrating “wins”; convinced management to share this same transparency with clients, assuring better customer experience.
https://media-exp1.licdn.com/dms/image/C4E0BAQFVcktqUbrJPA/company-logo_100_100/0/1625536164822?e=1655942400&v=beta&t=67kjzqfog2w8mGxXNS8yqjo7X__g7b5X-djIVQPCx5M
Vendini (now AudienceView)
https://www.linkedin.com/company/vendini
Self-Support Specialist
* Tasked with making a simple landing page, instead took the initiative to build an internal Google website (Support Home) for support team to host updated processes, user guides and other key information, an effort that streamlined design, and made work more user-friendly.
* Led overhaul of Support Center (client-facing knowledge base), increasing number of articles by 300 percent, cross-referencing other articles to make it more user-friendly, and promoting articles via company newsletter, resulting in a 50 percent increase in views in the first year.
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Vendini (now AudienceView)
https://www.linkedin.com/company/vendini
Frontline Support Team Lead
https://media-exp1.licdn.com/dms/image/C4E0BAQEBUU5KBPM2_A/company-logo_100_100/0/1562073206956?e=1655942400&v=beta&t=u-f2QFqOh-YyQiEi92o6QkOFZ2ULkcu2UKPg3tKQjJw
Vendini (now AudienceView)
https://www.linkedin.com/company/vendini
Frontline Support Specialist
https://media-exp1.licdn.com/dms/image/C4E0BAQEBUU5KBPM2_A/company-logo_100_100/0/1562073206956?e=1655942400&v=beta&t=u-f2QFqOh-YyQiEi92o6QkOFZ2ULkcu2UKPg3tKQjJw
San Francisco Chronicle and SFGATE
https://www.linkedin.com/company/sfchronicle
Editor, 96 Hours
* Edited weekend arts section (32-36 pages), managing two dozen freelance contributors, writing stories as needed, designing pages and coordinating with photographers and editors to assure timely and engaging content for readers
* Co-managed social media for Features sections, created Pinterest maps for urban outings and Food stories, created blog posts for SFGate.com
https://media-exp1.licdn.com/dms/image/C560BAQEg_scBll-Puw/company-logo_100_100/0/1600972284533?e=1655942400&v=beta&t=uxCGPJ31i5lYX4zuLEHfPp5j_ZQTK1T0G1gUZl1kmc8
San Francisco Chronicle and SFGATE
https://www.linkedin.com/company/sfchronicle
Copy editor / freelance writer
https://media-exp1.licdn.com/dms/image/C560BAQEg_scBll-Puw/company-logo_100_100/0/1600972284533?e=1655942400&v=beta&t=uxCGPJ31i5lYX4zuLEHfPp5j_ZQTK1T0G1gUZl1kmc8
The Press Democrat
https://www.linkedin.com/company/the-press-democrat
Copy editor/designer
Santa Rosa, California
https://media-exp1.licdn.com/dms/image/C560BAQE5BTFiAIrjVg/company-logo_100_100/0/1519856122238?e=1655942400&v=beta&t=3FWQiyD1NRtzgr0HLSEbdG_5ieAnRpMfoR2GHs1wbuw
Merced Sun-Star
Sports writer/designer
Merced, California Area
The Vidette
https://www.linkedin.com/company/the-vidette
Sports editor/news reporter
Montesano, Washington
Us Senator Patty Murray
https://www.linkedin.com/company/us-senator-patty-murray
Press Office Intern
Journalism
Bachelor of Arts (B.A.)
Western Washington University
https://www.linkedin.com/school/western-washington-university/
https://media-exp1.licdn.com/dms/image/C560BAQEnzkInnHps4A/company-logo_100_100/0/1610759616551?e=1655942400&v=beta&t=BbX3_lamwPIkkE2Rf4-NtGc7GzXXBsuB4jWXuxQb0Zs
Social Media
Professional Social Media Certificate
Sonoma State University
https://www.linkedin.com/school/sonoma-state-university/
https://media-exp1.licdn.com/dms/image/C560BAQHFZ7Fx0TJj5g/company-logo_100_100/0/1617042839574?e=1655942400&v=beta&t=Wb1NvF-6QpTeXZUREL1e0DpoXjtzt92JMVz41qGudPI
Paralegal Studies
Certificate
San Francisco State University
https://www.linkedin.com/school/san-francisco-state-university/
https://media-exp1.licdn.com/dms/image/C560BAQEmtPpL5PxkTw/company-logo_100_100/0/1519912484600?e=1655942400&v=beta&t=qhxdZcuIjL4__HHsNQ5eNf9ZpXphpsFFn3sITRwz6ik
Politics
MoveOn
https://www.linkedin.com/company/moveon.org
Text Team Member
I send targeted text messages to voters across the country regarding specific issues of interest. I then answer any questions they send via replies.
https://media-exp1.licdn.com/dms/image/C560BAQHJJ66v4_TNFA/company-logo_100_100/0/1524587395965?e=1655942400&v=beta&t=hUiH0oLfeSVBgBlT4dofzIQ4FvxM8HXZkMupOyU4h2g
https://bcert.me/swdecmxrl
1-Certified ScrumMaster (CSM)
1477987
bcert.me
Scrum Alliance
The Complete Agile Scrum Fundamentals Course
Udemy
The Complete Project Management Fundamentals Course
Udemy
Beginning Project Management: Project Management Level One
Udemy
Introduction to Instructional Design: Online Course Creation
Udemy
http://www.linkedin.com/learning/creating-and-deploying-microlearning
Creating and Deploying Microlearning
www.linkedin.com
LinkedIn
http://www.linkedin.com/learning/introduction-to-css
Introduction to CSS
www.linkedin.com
LinkedIn
http://www.linkedin.com/learning/seo-foundations-2
SEO Foundations
www.linkedin.com
LinkedIn
http://www.linkedin.com/learning/tips-for-learner-engagement
Tips for Learner Engagement
www.linkedin.com
LinkedIn
http://www.linkedin.com/learning/using-emotions-to-leverage-and-accelerate-change-a-guide-for-leaders
Using Emotions to Leverage and Accelerate Change: A Guide for Leaders
www.linkedin.com
LinkedIn
http://www.linkedin.com/learning/digital-body-language
Digital Body Language
www.linkedin.com
LinkedIn
http://www.linkedin.com/learning/discovering-your-strengths-2
Discovering Your Strengths
www.linkedin.com
LinkedIn
http://www.linkedin.com/learning/how-to-feel-less-busy
How to Feel Less Busy
www.linkedin.com
LinkedIn
http://www.linkedin.com/learning/ux-foundations-information-architecture
UX Foundations: Information Architecture
www.linkedin.com
LinkedIn
http://www.linkedin.com/learning/agile-instructional-design
Agile Instructional Design
www.linkedin.com
LinkedIn
http://www.linkedin.com/learning/grammar-girl-s-quick-and-dirty-tips-for-better-writing
Grammar Girl’s Quick and Dirty Tips for Better Writing
www.linkedin.com
LinkedIn
http://www.linkedin.com/learning/instructional-design-essentials-models-of-id-2
Instructional Design Essentials: Models of ID
www.linkedin.com
LinkedIn
http://www.linkedin.com/learning/instructional-design-adult-learners
Instructional Design: Adult Learners
www.linkedin.com
LinkedIn
http://www.linkedin.com/learning/instructional-design-creating-video-training
Instructional Design: Creating Video Training
www.linkedin.com
LinkedIn
http://www.linkedin.com/learning/instructional-design-needs-analysis
Instructional Design: Needs Analysis
www.linkedin.com
LinkedIn
http://www.linkedin.com/learning/instructional-design-storyboarding
Instructional Design: Storyboarding
www.linkedin.com
LinkedIn
http://www.linkedin.com/learning/instructional-design-working-with-smes
Instructional Design: Working with SMEs
www.linkedin.com
LinkedIn
http://www.linkedin.com/learning/introduction-to-screencasting
Introduction to Screencasting
www.linkedin.com
LinkedIn
http://www.linkedin.com/learning/learning-personal-branding-2
Learning Personal Branding
www.linkedin.com
LinkedIn
http://www.linkedin.com/learning/measuring-learning-effectiveness
Measuring Learning Effectiveness
www.linkedin.com
LinkedIn
http://www.linkedin.com/learning/teaching-techniques-writing-effective-learning-objectives
Teaching Techniques: Writing Effective Learning Objectives
www.linkedin.com
LinkedIn
http://www.linkedin.com/learning/tips-for-better-business-writing
Tips for Better Business Writing
www.linkedin.com
LinkedIn
http://www.linkedin.com/learning/tips-for-writing-business-emails
Tips for Writing Business Emails
www.linkedin.com
LinkedIn
http://www.linkedin.com/learning/writing-articles-2
Writing Articles
www.linkedin.com
LinkedIn
http://www.linkedin.com/learning/writing-in-plain-language
Writing in Plain Language
www.linkedin.com
LinkedIn
http://www.linkedin.com/learning/writing-to-be-heard-on-linkedin
Writing to Be Heard on LinkedIn
www.linkedin.com
LinkedIn
http://www.linkedin.com/learning/writing-with-flair-how-to-become-an-exceptional-writer
Writing with Flair: How to Become an Exceptional Writer
www.linkedin.com
LinkedIn
http://www.linkedin.com/learning/writing-with-impact
Writing with Impact
www.linkedin.com
LinkedIn
http://www.linkedin.com/learning/building-a-better-to-do-list
Building a Better To-Do List
www.linkedin.com
LinkedIn
http://www.linkedin.com/learning/holding-yourself-accountable
Holding Yourself Accountable
www.linkedin.com
LinkedIn
http://www.linkedin.com/learning/improving-your-listening-skills
Improving Your Listening Skills
www.linkedin.com
LinkedIn
http://www.linkedin.com/learning/managing-self-doubt-to-tackle-bigger-challenges
Managing Self-Doubt to Tackle Bigger Challenges
www.linkedin.com
LinkedIn
http://www.linkedin.com/learning/the-six-morning-habits-of-high-performers
The Six Morning Habits of High Performers
www.linkedin.com
LinkedIn
https://www.linkedin.com/in/karenlschwarze
Karen Schwarze
Web Content Publisher at Centerfield
San Francisco Bay Area
https://www.linkedin.com/in/szendehnam
Sara Zendehnam, MS
Emmy Award Winning Journalist • Senior Content Writer
San Francisco Bay Area
https://www.linkedin.com/in/stephaniemmunoz
Stephanie Munoz
Senior Technical Writer | Digital Marketer | Project Manager
Tempe, AZ
https://www.linkedin.com/in/george-sartiano-mba-ma-communications-pedagogy-231b772b
George Sartiano, MBA, MA Communications (Pedagogy)
Learning Consultant at TaskUs
Sunnyvale, CA
https://www.linkedin.com/in/elizabeth-epstein-tracy-839690185
Elizabeth Epstein-Tracy
Registered Nurse at Cedars-Sinai
Los Angeles, CA
https://www.linkedin.com/in/steven-epstein-6a2b99120
Steven Epstein
Staff Appraiser at Plymouth Rock Assurance
Norwood, MA
https://www.linkedin.com/in/phyllisepstein
Phyllis Epstein
Relationship Management Professional
Norwood, MA
https://www.linkedin.com/in/mdep
Michael D. Epstein
Job Captain at SGA (Boston | New York)
Boston, MA
https://ph.linkedin.com/in/glenn-anthony-chua-b73311a1
Glenn Anthony Chua
Senior Commercial Bid Manager at TaskUs
Metro Manila
https://www.linkedin.com/in/allywolfe
Ally Wolfe
Advisory Recruiter, Americas at Rackspace Technology
San Antonio, TX
https://www.linkedin.com/in/zachary-watson-17b03986
Zachary Watson
Manager, Business Operations (CareOps)
Boston, MA
https://www.linkedin.com/in/steven-epstein-5198b719
Steven Epstein
Father of two Great kids 😊Licensed Real Estate Salesperson assisting Business Professionals & Property Owners to facilitate successful Real Estate transactions for over 20 years .
Long Beach, NY
https://www.linkedin.com/in/andee-harris
Andee Harris
Senior Learning Experience Consultant
Greater Phoenix Area
https://www.linkedin.com/in/tiannaumann
Tianna M. Umann
Chief Innovation Architect, Strategy Innovation Accelerator Team, Industry Solutions, Office of the CTO
New York, NY
https://www.linkedin.com/in/rob-johnson-b1246123
Rob Johnson
Independent Writing and Editing Professional
Denver, CO
https://www.linkedin.com/in/jenna-coe-070aa430
Jenna Coe
Senior Solutions Engineer at Payfactors
Greater Boston
https://www.linkedin.com/in/lisafleisher
Lisa Fleisher
Follow me at twitter.com/lisafleisher
United States
https://www.linkedin.com/in/tomjoht
Tom Johnson
Senior Technical Writer at Google
Greater Seattle Area
https://www.linkedin.com/in/lorinking
Lori Nelson-King
Content Strategist | Writer | Editor
Bend, OR
https://www.linkedin.com/in/francescamiller
Francesca Miller
Novelist at Loose Id, The Wild Rose Press, & Solstice Publishing as Lee Rene, beta reader, and social media enthusiast
Inglewood, CA
Celeste O'Brien
      
          



            
              
        
              
  

    
        I have worked with Andrea at Vendini for almost 3 years. Andrea has been someone I have relied on the entire time I have been at Vendini. Her knowledge of the product and willingness to answer ALL of the questions made my day to day life in a fast-paced job so much easier. When I did not know the answer, or how to test something Andrea would challenge me to try it, figure out the right questions to ask me or help me figure out what to ask our customers, and even take the time to show me what she did. Andrea goes above and beyond always for internal staff and our customers. She is a great asset to any organization and I have truly enjoyed working with her.  Rachel Campbell
      
          



            
              
        
              
  

    
        Andrea has been a helpful teammate and friendly coworker of mine for the last three years at Vendini. Because Andrea has a larger breadth of Vendini product knowledge, I would go to her for questions on certain pieces I didn't usually interact with. Andrea always was more than willing to help figure out how to find the answer if she didn't already know it.  Besides analyzing, prioritizing, and communicating, Andrea is especially excellent at synthesizing and asking important questions to hold our company accountable for its product and people. I highly recommend Andrea as a part of any team she may join in the future.
OIG attorney investigator Ilona Turner will co-present the upcoming Association of Workplace Investigators, Inc. webinar “Conflict Resolution Options…
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Liked by Andrea Abney, CSM
Agree?
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Liked by Andrea Abney, CSM
Companies want to hire rockstars, but they only want to pay for backup singers
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Liked by Andrea Abney, CSM
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Technical Writing & Content Management
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NLGJA: The Association of LGBTQ Journalists Member Group
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Hearst Corporation - Current and Former Employees
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Journalistics
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eLearning Industry
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Technical Writer
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Documentation and Technical Writing Management
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Media, Advertising, Journalism Jobs Network
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The Accidental Product Manager
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Associated Press Stylebook
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Media Professionals San Francisco
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NICHEJOBS.COM Engineering HR Recruiter Business Marketing Advertising Manufacturing Management Sales
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SFSU Paralegal Studies Program Graduates
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Global Jobs Network - Careers, Recruitment, Talent Acquisition, & HR Network
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