aaliyah henri
Help Desk Associate at The Fortune Society
help desk associate
aaliyah self-growth motivated individual 5+ year customer service background administration/telecommunications . technologically savvy able maintain high level customer satisfaction team environment . aaliyah efficient time-critical situation able meet deadline without compromising quality ! want customer satisfaction expert getting people ’ need met !
The Fortune Society
https://www.linkedin.com/company/the-fortune-society
Help Desk Associate
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Memorial Sloan Kettering Cancer Center
https://www.linkedin.com/company/memorial-sloan-kettering-cancer-center
Information Technology Help Desk Technician, Level 1
• Creation and management of user accounts within the networks domain
• Troubleshoot Pulse Secure and Global Protect issues for users
• Assisted with email set up on user's AND/iOS devices via EzMobile as well as PingID set up for authentication.
• Assisted users set up and troubleshoot proprietary software such as OneMSK, Workday, EzNotify, EPIC, etc.
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The Fortune Society
https://www.linkedin.com/company/the-fortune-society
Information Technology Intern, Help Desk Technician
Oversee and supported 300+ users with Jira ticketing system
Installed and maintained Zoom Room for clients
Software and hardware updates with inventory
Re-image PCs with Windows 7/10
Assisted users gain access to their printers: HP InkJet Pro 400, Multifunction printers, etc
Created accounts for new users/terminated users on Active Directory
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Dynalink Communications
https://www.linkedin.com/company/dynalink-communications
Provisioner
Supported a major project transitioning 911 information to a new database; created spreadsheets with former information streamlining the process and saving the company over $2K.
Managed customer activities, monitor provisioning milestones, and coordinate timelines with 4 departments. 
Create and document service tickets from customer calls and provide timely updates when issues occur.
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Theatre Refreshment Company
https://www.linkedin.com/company/theatre-refreshment-company
Administrative Assistant
Scheduled appointments, meetings, and conferences, and coordinated travel arrangements for the CEO, maintaining confidential information.  
Managed daily operations of the office by completing tasks such as preparing client documents, managing calls, assisting walk-ins, responding to emails, and updating the master calendar. 
Led business development initiatives by preparing reports, composing various documents, as well as maintaining preventative maintenance and inventory for equipment.
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Viacom
https://www.linkedin.com/company/viacom
Production Assistant
Led initiatives to assist the Executive Production Assistant and other production personnel, ensuring the success of multiple television projects. Notable projects included: Leading audience engagement in the 2015 New Year’s Eve Countdown and multiple Teen Nick Top 10 television specials.  
Assisted with wardrobe, setting up dressing rooms, and managed needs related to talent for MTV/NCredible Networks.  
Assisted with administrative duties including responding to media inquiries, ordered supplies, updated inventory, and completed general production related inquiries.
Handled errands and confidential matters, delivered media, and collected production supplies specific to each shoot. 
Recognized for anticipating needs of executives, prioritizing tasks, and ensuring the timely delivery of all products.
New York, NY
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American Apparel
https://www.linkedin.com/company/american-apparel
Backstock Associate
Completed 100+ online orders daily by auditing and shipping merchandise to customers
Responsible for handling POPs for new styles, organizing, folding and completing put backs.
Performed floor and back stock scans, made tags for tag-less items, damaged
items out (cross trained with Manager on Duty responsibilities)
Improved customer service by projecting friendly and knowledgeable attitude on sales floor and POS system
Soho, New York
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Information Technology
CompTIA A+ Certification, Network+ Certification
Per Scholas
https://www.linkedin.com/school/perscholas/
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3.2
English Language and Literature, General
Queens College
https://www.linkedin.com/school/queens-college/
Minor in Media Studies and Phycology
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English Language and Literature, General
Art Assoiciates in Writing and Literature 
LaGuardia Community College
https://www.linkedin.com/school/laguardia-community-college/
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3.1 GPA
High School Regents Diploma 
Coalition School for Social Change
CompTIA A+
CompTIA
https://www.linkedin.com/in/wynwlsn86
Wayne Wilson
Director, Business Solutions at Per Scholas
New York City Metropolitan Area
https://www.linkedin.com/in/taliapichardo
Talía Pichardo
Full Stack Web Developer
New York City Metropolitan Area
https://www.linkedin.com/in/mildred-wiener-750b068b
Mildred Wiener
--
Old Bethpage, NY
https://www.linkedin.com/in/estiven-neris-3b434b185
Estiven Neris
vet assistant
New York City Metropolitan Area
https://www.linkedin.com/in/kenya-sanchez-5b4a5a1a1
Kenya Sanchez
IT Support Specialist
New York City Metropolitan Area
https://www.linkedin.com/in/theresadelgado00
Theresa Delgado
Help Desk Manager
New York City Metropolitan Area
https://www.linkedin.com/in/luis-bautista
Luis Bautista III
Information Technology Help Desk Technician at G-III Apparel Group
New York City Metropolitan Area
https://www.linkedin.com/in/daniel-barker-984622192
Daniel Barker
Desktop Support Analyst at Barclays
New York City Metropolitan Area
https://www.linkedin.com/in/thileeban-jeyakumar-379799a0
Thileeban Jeyakumar
System Architect at Per Scholas
New York City Metropolitan Area
https://www.linkedin.com/in/ivanrivera3
Ivan Rivera
VP, Vulnerability Management and Governance
New York City Metropolitan Area
https://www.linkedin.com/in/bolajisaibu
Bolaji Saibu
Director, Instructional Talent and Development at Per Scholas
Brooklyn, NY
https://www.linkedin.com/in/aminata-cisse-0a050724
Aminata Cisse
Senior Program Manager | Program Director | Director of Operations and Business Services | Executive Business Development Professional
Elmont, NY
https://www.linkedin.com/in/ashley-tejada-519597a4
Ashley Tejada
IT Technician at INTERFACE COMPUTER COMMUNICATIONS, INC.
New York, NY
https://www.linkedin.com/in/matthewpetersonsullivan
Matthew Sullivan
Supervisor of Sector Education & Training at The Door - A Center of Alternatives
Brooklyn, NY
https://www.linkedin.com/in/ari-colon
Ari Colon
Aspiring IT Technician
Bronx, NY
https://www.linkedin.com/in/curtis-clare-399abb6
Curtis Clare
Desktop Support Analyst II at New York University
New York, NY
https://www.linkedin.com/in/kaav-premier-332b821b6
Kaav Premier
Technical Lead at Gavs
Fort Mill, SC
https://www.linkedin.com/in/l-sinon-850a4b155
L Sinon
gavs at GAVS Technologies
Atlanta, GA
I absolutely love stories like this by Lee.Where are you in your career? 🙌Land your dream job here: https://bit.ly/hirect-w
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I am so grateful to have had the pleasure of being around so many awesome Cyber Security Professionals. Their growth and passion is truly inspiring!!…
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#IamRemarkable Workshops (Only)
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Per Scholas Alumni Group
https://www.linkedin.com/groups/1769257