aamnah khan
Hardware Customer Experience Project Manager at Square
head product bot lab
motivated product lead passion finding creative solution complex problem supporting customer advocacy .
Square
https://www.linkedin.com/company/joinsquare
Hardware Customer Experience Project Manager
Remote
https://media-exp1.licdn.com/dms/image/C4E0BAQHikN6EXPd23Q/company-logo_100_100/0/1595359131127?e=1655942400&v=beta&t=pBGV23nBE-UhSPgSVn8RwmQMWLU036vHLY0TQknH5e0
The Bot Lab
https://www.linkedin.com/company/thebotlab
Product
https://media-exp1.licdn.com/dms/image/C560BAQEfGLI1oF5Cow/company-logo_100_100/0/1609974883220?e=1655942400&v=beta&t=hgk0MPTEolfZ5lVF3exux2xoAvuLfs6Ap5-sjFTt_hQ
Drift
https://www.linkedin.com/company/drift
Customer Success Manager, SME
Drift is the Conversational Marketing platform that combines chat, email, video, and automation to remove the friction from business buying. With Drift, you can start conversations with future customers now, on their terms -- not days later. As the line between marketing, sales and service continue to blur, Drift helps marketers ensure a flawless customer experience increasing trust and in return accelerating deal cycles.

Drift is the world’s leading conversational marketing platform, trusted by top enterprise businesses like Marketo, Okta, Outreach, Ellie Mae, and over 150,000 other businesses. Sales and marketing teams rely on Drift to connect now with the customers who are ready to buy now. Based in Boston, Drift was founded by serial marketing technology entrepreneurs David Cancel and Elias Torres and is backed by leading venture capitalists including CRV, General Catalyst, and Sequoia.
San Francisco Bay Area
https://media-exp1.licdn.com/dms/image/C4D0BAQH2IQIrZk4DYQ/company-logo_100_100/0/1625147170849?e=1655942400&v=beta&t=lwsUWtVPHUyz9Tl5qkySq0NmZzd8-7qbEx9NOq4v9aw
Inscopix
Customer Support Specialist
-Lead front-facing customer support to over 300+ elite academic and pharmaceutical laboratories worldwide, including 6 Nobel Laureates, resulting in 66 publications in top-tier journals including Nature, Science, and Cell. 
-Contributed to and implemented scalable processes and best practices for order fulfillment, RMAs, support tickets, and KPIs.
-Trained 40+ neuroscientists in Inscopix hardware and software in quarterly in-person workshops. 
-Coordinated efforts across teams to streamline effective business process and implementation
-Supported efforts to enhance customer data collection, including a custom Salesforce database for tracking individual customer projects.
Palo Alto, CA
C2 Solutions
Medical Scribe, Breast Oncology
-Responsible for documenting physician-patient interactions
-Organized and tracked medical paperwork, imaging, and patient treatment plans 
-Implemented Epic software
Harrisburg, PA
PSHCI Novel Biomarkers Research Laboratory-
Clincial Research Assistant
-Involved in the input and analysis of data sets using Stata Software.
-Executed both Ella and ELISA protocols for immunoassay testing 
-Manuscript and grant writing
Hershey, PA
Laboratory for Personality, Psychopathology, and Psychotherapy Research
Student Investigator
-Recruited and run clinical participants, including clinical interviews
-Transcribed semi-structured interviews
-Coded, entered, and edited large data sets
-Analyzed data using SPSS 
-Assisted in the preparation and writing of grant applications, manuscripts, and conference presentations.
State College, Pennsylvania Area
World in Conversation
Advanced Facilitator
-Received 95+ hours of training in conflict transformation and small group management.
-Facilitated effective communication around contentious topics.
-Used enterprise-grade video conferencing technology.
-Facilitated virtual dialogues between foreign contacts, NATO cadets, and American civilians.
-Applied cultural competency to assuage communication between participants with differing beliefs, values and customs.
-Executed advanced group facilitation skills including Reflective Listening, Group Management, Socratic Inquiry, and Interpersonal Connection Building.
State College, Pennsylvania Area
Biobehavioral Health
Bachelor of Science - BS
Penn State University
https://www.linkedin.com/school/penn-state-university/
https://media-exp1.licdn.com/dms/image/C560BAQEFv0lqpE-gsQ/company-logo_100_100/0/1519855919313?e=1655942400&v=beta&t=GcIDenC3jIgx5taeErHlR9a2ct3FXcPmt-qSqzk9AQ8
Health
UPMC
https://www.linkedin.com/company/upmc
Patient Outreach Volunteer
-Work with a medical team to provide healthcare to homeless and underserved populations in Harrisburg, PA
-Input, organize, and code data to help define the needs of underserved communities
-Create point of reference work flow documents for medical providers
https://media-exp1.licdn.com/dms/image/C560BAQGe9ZPjmZRqSg/company-logo_100_100/0/1519856077250?e=1655942400&v=beta&t=wq0BGv1yVRgDtBd3Gz2-dfOWJF_ACxxqilLBHVwe3mA
Education
Mid-State Literacy Council
https://www.linkedin.com/company/mid-state-literacy-council
ESL Teacher
-Taught a self-created ESL curriculum to adult learners from diverse backgrounds
https://media-exp1.licdn.com/dms/image/C4D0BAQEzuIoJsgdgmw/company-logo_100_100/0/1620071075047?e=1655942400&v=beta&t=y1vcTIsTG6As45jXOJVnyJcVrMUlCAsY7AP0QaR7uXo
Playbooks Basics Certifications
Drift
https://insider.drift.com/save-certificate/?cert_id=2922&user=16259
Conversational Marketing Certified
insider.drift.com
Drift
https://cn.linkedin.com/in/xiaobin-he-371972141
Xiaobin He
brainvta - ceo
Wuhan
https://www.linkedin.com/in/pamela-szeto-770867b8
Pamela Szeto
Development Engineer I at Bay Materials
San Francisco Bay Area
https://www.linkedin.com/in/mohini-bariya-5a1b70213
Mohini Bariya
Power Sector Specialist | Data & Applications Lead at PingThings
Berkeley, CA
https://www.linkedin.com/in/eliav-cohen-5643795
Eliav Cohen
Hot air balloon pilot and chatbot expert.  Good at lifting people into the air and lifting conversion rates
Seattle, WA
https://www.linkedin.com/in/jessica-senna
Jessica Senna
Software Engineer @ Zoox
San Mateo, CA
https://www.linkedin.com/in/nishantmurthy
Nish Murthy
MarTech Leader / I help scale customer teams
Scituate, MA
https://www.linkedin.com/in/judemanning1
judith manning
administrative operations manager
San Francisco Bay Area
https://www.linkedin.com/in/jorgekau
Jorge Kau
Controller at Bay Materials
San Francisco, CA
https://www.linkedin.com/in/chris-vogdes-20182a40
Chris Vogdes
Director Of Research Development at Bay Materials
Fremont, CA
https://www.linkedin.com/in/eliene-da-silva-delgado-66a4092b
Eliene da Silva Delgado
Manufacturing Technician at BAY MATERIAL LLC
Sunnyvale, CA
https://www.linkedin.com/in/yuryfrolov
Yury Frolov
Director of UX & Data Visualization at Ancestry
San Francisco, CA
https://www.linkedin.com/in/carolnosworthy
Carol Nosworthy
Document Control Specialist/QMS Management Representative
Tracy, CA
https://www.linkedin.com/in/tomross2017
Tom Ross
Chief Operating Officer at Bay Materials
Palo Alto, CA
https://www.linkedin.com/in/aaron-gusinov
Aaron Gusinov
I am a relentlessly curious, data-obsessed strategist, who connects customers to innovative solutions.
New York, NY
https://www.linkedin.com/in/michael-gasbarro
Michael Gasbarro
Associate Technical Consultant at Acorio
Cambridge, MA
https://www.linkedin.com/in/taylor-pettiford
Taylor Pettiford
Customer Success Manager at Tealeaf by Acoustic
Greater Boston
https://www.linkedin.com/in/maddieschiess
Maddie Schiess
Manager, Customer Experience @Crosschq
Greater Boston
https://www.linkedin.com/in/annie-horigan
Annie Horigan
Customer Success Director at 6sense
Boston, MA
https://www.linkedin.com/in/dana-hudak-67894a51
Dana Hudak
Partner Success Manager, Operational Excellence at Modernizing Medicine
Fort Lauderdale, FL
https://www.linkedin.com/in/jovaughn-hemingway-0a0842134
JoVaughn Hemingway
Customer Success Manager | [In]novator | People Connector
Detroit Metropolitan Area
Aamnah Khan
https://hk.linkedin.com/in/aamnah-khan-238b831b3
Brand Associate at Abercrombie & Fitch Co.
New Territories
Aamnah Khan
https://ca.linkedin.com/in/aamnah-khan-826027227
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Scarborough, ON
Aamnah Khan
https://www.linkedin.com/in/aamnah-khan-b64654204
Coro Fellow in Public Affairs at Coro New York Leadership Center
Brooklyn, NY
aamnah khan
https://uk.linkedin.com/in/aamnah-khan-33923b114
Student at ellen wilkinson school for girls
London