Andrew Jeppesen
Technical Consultant Level II at Snap One
Technical Support Engineer Level II
My biggest source of satisfaction comes from building relationships of trust, and connecting with those of unique backgrounds. Helping another person to have a better day makes me have a better day.

After being an installer years ago, I now support SnapOne dealers all over the world with Control4 smart home systems. I assist with implementation, troubleshooting, and determining solutions to technical problems with Control4 smart home systems. I love the tech industry, and am always eager to learn new skills which will contribute to my future success.

I have many years of experience in the retail industry as well. I spent 7 years with the Target Corporation  and served in several leadership positions. My favorite aspect about being a leader, is helping to develop and inspire those around me. Seeing others advance and grow is a source of great satisfaction.
Snap One
https://www.linkedin.com/company/snaponellc
Technical Consultant Level II
I support SnapOne hardware and software through phone, chat, and email communication with authorized dealers across the world. I consistently handle 80-100 calls per week, while providing excellent and efficient service to dealers in North America, Australia, Europe, and Asia. I pride myself on fast and friendly service to resolve hardware or software related issues through years of training, experience, and my own personal style. I have over 6 years of experience with Salesforce and InContact, which I use daily as tools to help accomplish fast and friendly customer service. 

As a Level II Support Tech I am responsible for:
-Handling calls from Premier Dealers who may have more serious problems
-Assisting Level 1 techs with issues they may struggle with
-Training new Technical Support Agents 
-Taking escalated calls from Level 1 techs when needed
-Providing dealers with a sense of understanding and encouragement while troubleshooting
-Beta testing new hardware and software
-Writing Knowledgebase Articles
-Providing support for dealers on C4 forums pages, and test potential software issues
Draper, UT
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Target
https://www.linkedin.com/company/target
Team Leader
(2007-2010, 2011-2015) I led and directed multiple departments in a professional and accountable manner. I was personally responsible for my Team's training and development, as well as settling any conflict(s) which arose. In addition, I was responsible for new department presentations, signing display resets and changes, and the organization of aisle end caps on a regular basis. I frequently performed inventory tasks, pricing updates, and logistical duties as they came into my workload. The most rewarding part of this role, was maintaining great relations with brand merchandisers and vendors, as well as staying up to date with new product information. From time to time I also wrote extensive team member reviews with detailed information relating to their performance. And finally, I set an example by consistently providing great guest service and a friendly, helpful attitude to everyone.
Utah
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MEDIA BANG: Entertainment and Automation
Service Department Manager
Managed the Service Department for a Control4 Home Automation installer.  Recorded cases from customers and assigned service calls quickly to ensure resolution and satisfaction. Managed the service technicians's schedule and brainstormed customer service tactics to improve relations. Maintained quick and friendly communication with clients at all times. 

Also assisted with installations. Ran cables through new installations, connected AV devices to Control4 Automation systems, programmed, and troubleshot issues that arose.  Advised customers on audio/video equipment and handled inside sales of gear to new clients.
Layton, UT
Speech Communication and Rhetoric
B.S. Communication
Utah Valley University
https://www.linkedin.com/school/utah-valley-university/
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Advanced Public Speaking
COMM 350R
Argumentation
COMM 2270
Communication Research Methods
COMM 3020
Communication and Conflict
COMM 3420
Cross Cultural and International Business Communication
COMM 332G
Free Expression in a Democratic Society
COMM 3700
History of Mass Communication
COMM 3010
History of Utah
HIST 3260
Interpersonal Comunication
COMM 2110
Organizational Communication
COMM 2400
Photography
ART 1050
Public Relations
COMM 2300
Small Group Communication & Decision Making
COMM 2120
Social Media Fundamentals
COMM 3120
Survey of International Terrorism
POLS 3100
Theories of Communication Culture
COMM 3050
United States History Colonization-1877
HIST 2700
Writing for Mass Media
COMM 1130
https://res.cloudinary.com/control4/image/upload/c_scale,h_125/pcna-logo-primary-2020.png
Professional Certified Network Administrator  (PCNA)
res.cloudinary.com
Snap One
Josh.ai & Control4 Dealer Certificate
Josh.ai
https://www.linkedin.com/learning/how-to-build-rapport-quickly
How to Build Rapport Quickly
www.linkedin.com
LinkedIn
https://www.linkedin.com/learning/managing-a-customer-contact-center
Managing a Customer Contact Center
www.linkedin.com
LinkedIn
https://res.cloudinary.com/control4/image/upload/c_scale,h_125/certification_centralizedlighting2019.png
Centralized Lighting Certification
res.cloudinary.com
Control4
https://res.cloudinary.com/control4/image/upload/c_scale,h_125/certification-programmer.png
Control4 Automation Programmer Certification
res.cloudinary.com
Control4
https://www.linkedin.com/in/dchampagne29
David Champagne
Principal/Technical Director at Vivid Staging Solutions
Palm Desert, CA
https://www.linkedin.com/in/chrisemmer
Christopher Emmer
Technical Supervisor at PSAV
Sarasota, FL
https://www.linkedin.com/in/jeremy-francisco-478a681a8
Jeremy Francisco
Sound Designer | Audio Engineer | Music Producer | DJ
Pembroke Pines, FL
https://www.linkedin.com/in/miguelcmora
Miguel Mora
IT Guru Extraordinaire
Corona, CA
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jason kaplan
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Miami, FL
https://www.linkedin.com/in/mauricio-contreras-88ab9b19b
Mauricio Contreras
Video Technical Specialist at Encore
Greater Seattle Area
https://www.linkedin.com/in/leonard-christensen-73a39628
Leonard Christensen
Senior Technical Supervisor
Sarasota, FL
https://www.linkedin.com/in/anthony-ginczycki-61115a7a
Anthony Ginczycki
Technology Specialist - EPHS
Greater Chicago Area
https://www.linkedin.com/in/mdarteaga
Michael Arteaga
Director at COG Cinemas
Santa Ana, CA
https://www.linkedin.com/in/josef-roberts-media
Josef Roberts
Freelance Media Director/Technical Director/Aerial Cinematographer and Lecturer of Multi-Camera Studio Production
Cocoa Beach, FL
https://www.linkedin.com/in/richard-bright-5a5b61193
Richard Bright
Team Lead, Audio & Visual: IT Technical Services Department at Children's Health
Dallas-Fort Worth Metroplex
https://www.linkedin.com/in/theterencewaters
Terence Waters
Technical Director at MIG (Multi Image Group)
Lake Worth, FL
https://www.linkedin.com/in/steve-rada-30107414
Steve Rada
at Freelance A/V technician
Greater Chicago Area
https://www.linkedin.com/in/spencer-c-thompson
Spencer Thompson
Graduated Mechanical Engineer Student at the Viterbi School of Engineering of USC and Engineering Physics Student at the Biola School of Science. Currently living in the NYC area exploring jobs in the Engineering field.
West Orange, NJ
https://www.linkedin.com/in/ben-smith-1175529
Ben Smith
Sr. Technical Director | Project Manager at Image Technologies
St Charles, MO
https://www.linkedin.com/in/nicolas-martinez-a27630189
Nicolas Martinez
Audio Video Specialist / Technical Director
Las Vegas Metropolitan Area
https://www.linkedin.com/in/donbuccalo
Don Buccalo
General Manager, Director of Operation, Logistic Supervisor ,Transportation Organizer,  Warehouse Management, Labor Coordinator
Boca Raton, FL
https://www.linkedin.com/in/matthew-landry-a14ab8202
Matthew Landry
Live Video Specialist
Covington, LA
https://www.linkedin.com/in/theresa-aquino-32487645
Theresa Aquino
Information Technology Specialist IV at NYS Department of Tax & Finance
Cohoes, NY
https://www.linkedin.com/in/jonpaz
Jon Paz
Mix & Recording Engineer at Bosque Recording
Albuquerque, NM
My new company! Check out the products, Like, share and follow us! #avainc #speakers #smartthings #smarthome #smartremotes #technicians #smartpros…
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Companies will be like "i can't find any qualified workers" while requiring literally every applicant to have a four-year degree that puts the…
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Incredibly excited to be a part of this new adventure with an amazing team of hilarious, hard working, amazingly talented humans! Let's do this AVA!…
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Andrew Jeppesen
https://www.linkedin.com/in/andrew-jeppesen-1a44851a2
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Maize, KS
Andrew Jeppesen
https://www.linkedin.com/in/andrew-jeppesen-55b76598
Paramedic at Bi-County Ambulance
Sutter, CA
Andrew Jeppesen
https://www.linkedin.com/in/andrew-jeppesen-7174a9177
Pizza Maker at Papa Murphy's International
Pocatello, ID
Andrew Jeppesen
https://au.linkedin.com/in/andrew-jeppesen-90163217
Language Teacher and Head of Department at Knox Grammar School
Greater Sydney Area
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UVU Communication Alumni
https://www.linkedin.com/groups/2649754
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Best Leaders And Managers
https://www.linkedin.com/groups/1843343
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Social Analytics Forum
https://www.linkedin.com/groups/4106288
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ADR, Conflict Resolution and Mediation Exchange
https://www.linkedin.com/groups/935617