A. Richard Tillotson
Sr. Application Developer at Aetna
ServiceNow Administrator | ITIL | Windows Servers/Workstations | Problem Solver | Team Builder | Documentation
Enthusiastic and energetic Application Administrator with extensive experience in IT. Reputation for resolving problems, innovating processes, and working effectively with diverse talents at all levels of an organization.   Recognized for effectively handling high stress and unpredictable situations moving towards desirable outcomes.  Effective team contributor encouraging and assisting team's success.
Aetna
https://www.linkedin.com/company/aetna
Sr. Application Developer
•	Acted as ServiceNow administrator for data set migrations and application updates to Development, QA and Production environments.   Granted specific roles for developers requiring temporary elevated rights.
•	Monitored overnight Production tasks to ensure all records properly imported. 
•	Act as primary on-call contact for off-hour issues.
•	Resolved Production issues enlisting vendor and/or other appropriate department support.
•	Supported and maintained legacy applications (ServiceCenter, BMC, AnchorPoint) while migrating to their replacement.   Eliminate service contract with vendors that saved nearly $50,000 annually.
•	Ensured data integrity and archival for future access.
Hartford, CT
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Aetna
https://www.linkedin.com/company/aetna
Field Office, Education/Conference Center Support
•	Ordered, configured and installed Windows servers countrywide.
•	Disassembled, packed and reassembled infrastructure components (routers, hubs, servers, etc.) in new field office locations. Ensured Production viability of office for next business day. Updated servers by ordering and installing larger drive arrays, additional memory, etc. when required.
•	Acted as Education/Conference Center technical contact by installing software required by customers for classroom and meetings. 
•	Troubleshoot and resolve technical issues that occur during those sessions.
•	Ensured executive conference IT functionality.
Middletown, CT
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3.3
Professional Photography
Rochester Institute of Technology
- Materials and processes of photography
- Composure & lighting
Computer Programming
Certificate Computer Programming
Computer Processing Institute
Code COBOL, Assembler, PASCAL programs
Health
Town of Colebrook, CT
Firefighter/EMT
•	Respond to emergency situations (fires, motor vehicle accidents, medical, etc.) and implement appropriate tools and techniques to help resolve incident. 
•	Work within National Incident Command System to ensure efficient response. Trained in Medical, Pump Operations, Hazardous Materials, Swift Water, Cold Water, High Angle, and Vehicle Extrication rescues.  Maintain Commercial Driver's License.  Comfort those impacted by situation.
•	Act as Forge Company Treasurer tracking and paying expenses. Work with the town to set FD budget.
•	Colebrook EMT of the Year 2018.
•	Safety Officer for Riverton Regional Rope Rescue Team.
Disaster and Humanitarian Relief
Town of Colebrook, CT
Emergency Management Director
•	Create and update emergency operations plans for most likely town scenarios (floods, ice/snow/wind storms, extended power outages, etc.).
•	Act with and coordinate support vendors (health care, power, state agencies, etc.) during local and statewide emergency situations. 
•	Recruited and trained Community Emergency Response Team members.
•	Have accountability badges created for new FD members. 
•	Administered Homeland Security oath for all FD members.
Health
Hartford Marathon Foundation, Glastonbury, CT
Collar Crew
•	Designed and tested most recent Full Marathon course version considering hill locations, course widths and interaction with Relay, Half Marathon and 5K events. 
•	Designed, documented, and implemented strategy for splitting the Full and Half Marathon courses including signage (electronic, hand-held and banner) and volunteer duties. 
•	Train teams of up to 40 volunteers to perform those duties for the split on event day.
•	Compose and recite event wrap-up poem highlighting that year's theme.
Arts and Culture
CT Tennis Open at Yale
Driver
•	Provided safe and timely transportation for athletes of all skill levels, coaches, umpires, tournament staff, etc. in new Porsche's, Lexus's and passenger vans between airports, hotels, restaurants, tennis courts and other locations. 
•	Provided personal dialogue when riders desired interaction.
•	Ensured vehicles are returned undamaged. Refueled vehicles as required.
Social Services
Town of Colebrook, CT
Town Constable
•	Diplomatically inform citizens of statutes and regulations involving animal control, drone operations and other issues within the town.
•	Monitor and report illegal dumping including potential hazardous materials. 
•	Interface with CT State Police and/or Metropolitan District Commission Police for incidents requiring their intervention.
Environment
CT Forest & Park Association
Trail Manager
•	Regularly walked trails to clear of branches, storm debris, litter.
•	Replaced boards on bridges over bogs and swampy areas. 
•	Provided information to hikers using the trails.
•	Participated in projects (bridge, step building, invasive plant removal, etc.) on other trails.
•	Testified before CT state legislature for issues regarding outdoor recreational use of public lands.
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American Mensa Member
www.youracclaim.com
American Mensa
https://www.linkedin.com/in/lee-ouellette-890971116
Lee Ouellette
Software Engineer at self employed
Sumter County, FL
https://www.linkedin.com/in/dawn-wheeler-460a7361
Dawn Wheeler
Associate IT Project Manager at CVS Health - Create and support solutions for the project management organization.
Hartford, CT
https://www.linkedin.com/in/dave-giddix-3a159923
Dave Giddix
Engineer Advisor
East Hampton, CT
https://www.linkedin.com/in/robin-zychowski-99b2ba54
Robin Zychowski
Sales Specialist / Certified Armorer at Sig Sauer Academy
Barrington, NH
https://www.linkedin.com/in/fredbergstrom
Fred Bergstrom
Experienced Information Technology Manager
Berlin, CT
https://www.linkedin.com/in/theresa-podgorski-942b7b2a
Theresa Podgorski
Senior Server Engineer at Aetna
United States
https://www.linkedin.com/in/david-sanchez-46b61243
David Sanchez
IT Operations Manager at Aetna, a CVS Health Company
Hartford, CT
https://www.linkedin.com/in/john-dipaola-tromba-88470238
John DiPaola-Tromba
Director, Transmission Business & Quality Assurance at Eversource Energy
Greater Hartford
https://www.linkedin.com/in/kevin-b-sweeney
Kevin Sweeney
Global Enterprise Data Network & Security
Greater Hartford
https://www.linkedin.com/in/frankzito
Frank Z.
Project Manager at Stanley Black & Decker, Inc.
Windsor, CT
https://www.linkedin.com/in/elizabeth-belanger-cspm-safe%C2%AE4-certified-agilist-0b809227
Elizabeth Belanger,CSPM, SAFe®4 Certified Agilist
Contact Center Omni-Channel Application Design Principal at Cigna
Hartford, CT
https://www.linkedin.com/in/rebecca-rinaldi-69768035
Rebecca Rinaldi
Information Technology Managing Director at Cigna
Florence, NJ
https://www.linkedin.com/in/chris-gadwah-8417a271
Chris Gadwah
Managing Partner at Hybrid Pathways
New Hartford, CT
https://www.linkedin.com/in/christopher-daniels-305740b6
Christopher Daniels
--
Cromwell, CT
https://www.linkedin.com/in/hks02
Harish Kumar Sriram
Sr Software Engineer at Equifax | Certified AWS Solutions Architect | Certified GC Professional Cloud Architect
Alpharetta, GA
https://www.linkedin.com/in/raghupathi-mamidipalli-7304984b
Raghupathi Mamidipalli
Senior Software Engineer at Spreetail
Omaha, NE
https://www.linkedin.com/in/brenda-kufahl-ains-1b74a6b5
Brenda Kufahl, AINS
Senior Legacy Application Developer at Church Mutual Insurance Company
Merrill, WI
https://www.linkedin.com/in/anurag246
Anurag Agrawal
Lead Solutions Architect at Humana
Louisville, KY
https://www.linkedin.com/in/justin-smith-77ab9133
Justin Smith
Senior Consultant, Enterprise Architect
Columbus, GA
https://www.linkedin.com/in/bob-slamon
Bob Slamon
Sr Application Developer at Aetna, a CVS Health Company
Hartford, CT
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