andrew bond
Co-Founder, IT Manager, Senior Tech at Mad Dog Computer Repair and Services
manager - senior technical support specialist - program management - team leader - experienced - seek new employment
dynamic , skilled professional proven success technical customer support phase computer hardware , software network access . provides exceptional attention detail customer service end user level . excellent problem-solving skill commitment ensuring timely , quality solution end user issue . demonstrated ability actively listen ability work cohesively end user . committed improving process enhance service , increase performance & efficiency reduce cost . dedication every assignment whatever task hand , even completely new situation . specialty : technology support , procedural streamlining , technology management .
Mad Dog Computer Repair and Services
https://www.linkedin.com/company/mad-dog-computer-repair-and-services
Co-Founder, IT Manager, Senior Tech
Family owned online sales company & computer services business.

•	Manage all technology and human resource matters.
•	Provide daily external customer support to 1,200+ business and residential customers in both standalone and networked situations including printers and other peripherals by interacting telephonically, electronically, and in-person.
•	Implement, support and manage Windows Server 2008, 2008 R2, 2012, 2012 R2 and 2016 networks and Windows 7, 8, 8.1, 10 and macOS environments.
•	Share technical knowledge and help mentor fellow techs/team members.
•	Continued development of knowledge base articles to document troubleshooting steps and common solutions to frequently asked questions and typical support cases.
•	Utilize internal support tools, such as HubSpot CRM, to monitor, track, and document customer support and repair cases and other related activities.
•	Training and communication of complex technical information to non-technical users.
•	Achieved a cost savings to the company in excess of $250,000 over the last 10 years by evaluating new technologies and incorporating them into later proposals and designs to utilize cutting edge technology to increase efficiency.
Portland, Oregon Area
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Portland PC, Inc
Manager and Senior Technician
Computer services business providing balance of system solutions for business and residential clients.

•	Provided on-site, remote and telephone customer services and support to over 500 external business and residential customers who were using assorted Windows and Mac desktop & laptop computers in both standalone and networked situations.
•	Performed all diagnostics, upgrading and repair of computer hardware and software.
•	Demonstrated leadership, sound judgment and positive conflict resolution skills.
•	Designed, installed, performed maintenance and diagnostics of Windows Server SBS, 2000, 2003 and 2008 networking environments.
•	Delivered excellent problem-solving skills and commitment to ensure timely, quality solutions to customer issues.
Beaverton, OR
Restoration Hardware
https://www.linkedin.com/company/rh1
Systems Administrator
$2.5 billion specialty retail sales company with over 100+ retail stores and several distribution centers.
	
•	Provided over the phone internal customer remote support and issue resolution for all operations in 100+ retail stores in the USA and Canada, which used retail POS systems from NSB Retail Systems PLC, as well as the same support for several hundred internal customers in the corporate headquarters. 
•	Streamlined manual processes and improved customer support efficiencies by 25% through launching standardization of configurations at the stores and by producing scripted procedures.
•	Led the due diligence process for tracking and following up progress of service requests using the Siebel CRM system, and 3rd party websites.
•	Improved customer support services SLA compliance by 20% by producing detailed knowledgebase documentation, troubleshooting guides and instruction manuals.
San Francisco Bay Area
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Nova Group Inc
https://www.linkedin.com/company/nova-group
Information and Technologies Manager
Napa, California
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County of Sonoma Human Resources
https://www.linkedin.com/company/county-of-sonoma
Computer Support Specialist
Responsible for meeting the computing needs of 575+ users for the $90 million Human Resources Department  in 9 buildings throughout the county, utilizing Novell NetWare 4.1 LAN/WAN topology with Windows 3.1, Windows 95, Windows NT, UNIX, Macintosh, and Mainframe platforms.

Assisted the Information Services Department in delivery of engineer-level services including project management and collaborated within team environment to provide on-site LAN, desktop and peripheral support in the Human Services Department; allowed the Information Services Department to allocate their resources elsewhere and resolved HS client problems in a timely manner.

Developed and implemented Microsoft Access applications with Visual Basic user interfaces for automated quality assurance; substantially improved the quality assurance and problem solving abilities of the HS IT department due to recording of problems and related circumstances.

Solved difficult user problems such as operating system and software errors both in in-person and in a phone-in help-desk capacity
Sonoma County, CA
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Creative Leisure International
https://www.linkedin.com/company/creative-leisure-international
Network Administrator/Programmer
Petaluma, California
Tabra International, Inc
IT Manager
Novato, California
Best In Technology Solutions - National Finalist
Associated Builders and Contractors Association
One of 6 national finalists for the 2001 award contest “Best In Technology Solutions” from the Associated Builders and Contractors association, based upon subject-matter knowledge & documentation, written & verbal communication and technology management skills.
Microsoft Certified Professional (MCP)
Microsoft
Microsoft Certified Systems Administrator (MCSA)
Microsoft
Microsoft Certified Systems Engineer (MCSE)
Microsoft
https://www.linkedin.com/in/robin-nadolski-5255b0108
Robin Nadolski
--
El Campo, TX
https://www.linkedin.com/in/joellen-schmidt-bb837960
Joellen Schmidt
retired at USD 360
Caldwell, KS
https://www.linkedin.com/in/johnny-grilliot-68b249182
Johnny Grilliot
Truck Driver at Grilliot trucking
Wichita, Kansas Metropolitan Area
https://www.linkedin.com/in/ann-mayer-b4678544
Ann Mayer
Medical Technologist at Hutchinson Regional Medical Center
United States
https://www.linkedin.com/in/sergio-tristan-6402955b
Sergio Tristan
Missionary Pastor at General Board of Global Ministries/NPHLM
Wichita, KS
https://www.linkedin.com/in/dee-hightower-674832127
Dee Hightower
Legal Assistant at DeBois, Sherrill & Reynolds
Duncan, OK
https://www.linkedin.com/in/stephanie-ellis-0828b472
Stephanie Ellis
--
United States
https://www.linkedin.com/in/kayla-kindsvater-15b26a89
Kayla Kindsvater
--
United States
https://www.linkedin.com/in/max-clayton-1127521a
Max Clayton
Retired Clergy
Wichita, KS
https://www.linkedin.com/in/dixie-brewster-31388348
Dixie Brewster
High School Girl's Basketball Coach at Argonia High School
Milton, KS
https://www.linkedin.com/in/michelle-updegrove-102048113
Michelle Updegrove
Reno County Registrar of Deeds
Hutchinson, KS
https://www.linkedin.com/in/morris-phil-2a7b3999
Morris Phil
Nonprofit Organization Management Professional
Wichita, KS
https://www.linkedin.com/in/quentin-young-3918118a
Quentin Young
A&P Mechanic at Airshare
Wichita, KS
https://www.linkedin.com/in/kevin-bowen-a85b2a24
Kevin Bowen
President at Premier Oil & Exploration, Inc.
Hutchinson, KS
https://www.linkedin.com/in/raymond-s-russell-23889631
Raymond S. Russell
Member at Toledo Gas Gathering, LLC
Longview, TX
https://www.linkedin.com/in/keith-latimer-b11a5753
Keith Latimer
Hiland dairy
Polo, MO
https://www.linkedin.com/in/stanley-komarek-20aa5a49
Stanley Komarek
Cytotechnologist at WPM PATHOLOGY Laboratory
Salina, KS
Cyrus Mehra
      
          



            
              
        
              
  

    
        I worked with Andrew when he was the Systems Administrator and I was Manager of IT Support Center at Restoration Hardware stores in Corte Madera, CA. Andrew was a very dedicated, intelligent and reliable partner in our daily effort to support any IT challenges we faced. He is very articulate and smart in his approach in resolving system issues and I enjoyed our partnership when we worked together between 2005 and 2007. He will be an asset to any organization. Michael H.
      
          



            
              
        
              
  

    
        Andrew is very reliable and a dilligent hard worker.  I had great results in placing him for a very competative role, at a client undergoing great changes at the time.  He had tremendous success--being retained through multiple personell changes, and extending his assignments from an original short term engagement to more than two years.
https://lnkd.in/eR_xCvh
https://www.linkedin.com/signup/cold-join
Liked by Andrew Bond
Andrew Bond
https://uk.linkedin.com/in/andrew-bond-0367363a
Director at Nash Bond
London
Andrew Bond
https://by.linkedin.com/in/andrew-bond-01a574a5
Head of creative department – Mediacube / influencer
Minsk, Belarus
Andrew Bond
https://th.linkedin.com/in/andrewbondthailand
Partner and Managing Director at ASAP Online Media - Virtualtravelguides.com
Thailand
Andrew Bond
https://www.linkedin.com/in/andrew-bond-8a74a086
Recruiter at Horn Solutions, Inc.
Greater Houston
Andrew Bond
https://uk.linkedin.com/in/anbond
United Kingdom
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Restoration Hardware Networking Group
https://www.linkedin.com/groups/751817
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Sonoma State University
https://www.linkedin.com/groups/83493
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SRJC Alumni & Friends
https://www.linkedin.com/groups/2217340