Akanksha Khandelwal
Lead, IT Service Management for one of the world’s leading medical technology company at Tata Consultancy Services
Lead, IT Service Management at Tata Consultancy Services
10+ years of progressive experience in IT Service management, IT Operations management and support services for various large global clienteles

Well versed with ITIL V3 Service Management Lifecycle processes and ITIL framework. Specialise in Service Design, Service Transition and Service Operations.

Work experience includes design and implementation of Service management lifecycle processes in large and complex organisations with their ITIL Process Maturity (PMF) ranging from Initial / Repeatable to Optimised.

I have worked on varying roles starting from Quality analyst for IT support services maturing into leading various greenfield implementation and support for processes like Release, Change, Problem and Incident management. Also performed service delivery lead role where I had a combined responsibility to align operations to ITIL V3 as well as management of day-to-day datacenter support operations for large UK based enterprise.
Tata Consultancy Services
https://www.linkedin.com/company/tata-consultancy-services
Lead, IT Service Management for one of the world’s leading medical technology company
New Jersey, United States
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Tata Consultancy Services
https://www.linkedin.com/company/tata-consultancy-services
Lead, IT Service Management for one of the largest Electric and Gas company
Greater New York City Area
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Tata Consultancy Services
https://www.linkedin.com/company/tata-consultancy-services
Lead, IT Service Management for a leading global provider of vehicle rental services
•	Client Relationship Management
•	IT service management
    o	   Own IT service management process execution in alignment to ITIL standards and client requirements
    o	   Recommend improvements and increase process maturity of ITIL processes
•	Manage day to day datacenter operations

Achievements
•	As a process lead, driven improvement ideas across client and TCS service delivery teams
•	Considered as an individual to bridge business contextual requirements to IT infrastructure needs and vice versa
•	Appreciated for ability to communicate the issues and problems effectively to clients leadership team
•	Gained trust and comfort of TCS and client leadership team to manage bigger responsibility within short period of time
•	Recommended and led implementation of several service improvement initiatives to improve overall TCS service delivery perception and clients IT capability towards its business
Bracknell, United Kingdom
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Tata Consultancy Services
https://www.linkedin.com/company/tata-consultancy-services
Lead, ITIL V3 Release management process for one of world's largest professional services firm (UK)
•	Accountable for ensuring quality standards and continual process improvement for releases in IT Infrastructure.
•	Client Relationship Management
•	Process alignment between client's  geographies as per industry standards

Achievements
•	As a process lead, driven improvement ideas across the Ops / Projects / Infra Engineering environment.
•	Have been detrimental in bringing discipline with various project teams through escalating high risks issues to the management and pursuing resolution to those issues
•	Have had received several accolades from within TCS and Client's management team in terms of managing the release process within their environment
•	Contribution towards developing leadership skills within the team
•	Successfully aligned the new tool (HP Service Manager 9) process workflows with the global release management process
London, United Kingdom
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Tata Consultancy Services
https://www.linkedin.com/company/tata-consultancy-services
Lead, ITIL V3 Release management process for one of world's largest professional services firm (US)
Bangalore, India
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Tata Consultancy Services
https://www.linkedin.com/company/tata-consultancy-services
Quality Management Lead, IT Infrastructure Services for a large supermarket retailer in UK
Bangalore, India
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IBM
https://www.linkedin.com/company/ibm
Remote Support Specialist
Bangalore, India
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Slash Support Pvt Ltd
https://www.linkedin.com/company/css-corp
Senior Technical Support Engineer
Chennai Area, India
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Electronics & Telecommunication
Bachelor of Engineering (B.E.)
Nagpur University
https://www.linkedin.com/school/nagpur-university/
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Science
High School
Shivaji Science College, Nagpur
https://in.linkedin.com/in/vipin-agarwal-9b482316
Vipin Agarwal
Engagement Manager- 'Microsoft Business Unit' at Tata Consultancy Services
Noida
https://in.linkedin.com/in/mythri-g-v-878a4b197
Mythri G V
SAP Functional Consultant at Tata Consultancy Services
Bengaluru
https://in.linkedin.com/in/kunal-jain-361208113
Kunal Jain
Assistant System Engineer at TATA Consultancy Services
Maharashtra, India
https://in.linkedin.com/in/meghna-sood-190a595a
Meghna Sood
Assistant Mgr HR @cloudmantra; Hiring for || AIML Enthusiast || AWS Cloud Admin|| Full stack Developers
Pune
https://uk.linkedin.com/in/nikita-bajaj-b3972354
NIKITA BAJAJ
Technical lead at Cognizant
Sunbury-on-Thames
https://in.linkedin.com/in/dineshjain2911
Dinesh Jain
Founder & CEO at DIGINNOVATORS
Bengaluru
https://www.linkedin.com/in/marulasiddappa-sb-swamy-815730a
Marulasiddappa SB (Swamy)
Technology Architect at Infosys
Redmond, WA
https://uk.linkedin.com/in/piotrmajca
Piotr Majca
CCIE #50946 | Network Transformation Lead at BMI Group (Contract)
Bracknell
https://in.linkedin.com/in/shubham-sonar-ab765b113
Shubham Sonar
Automation Lead | Developer | Automic/UC4 | Python | UiPath
Mumbai
https://in.linkedin.com/in/chanakshirajput
Chanakshi Rajput
Mindtree/azure stack/Software Engineer
Dhule
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Hemanshu Badheka
Co-Founder at Innowyn
Vadodara
https://in.linkedin.com/in/milind-marathe-216a48103
Milind Marathe
Senior Software Engineer at Zensar (RPG) Technologies
Pune
https://in.linkedin.com/in/ashutosh-jha-1a19601a6
Ashutosh Jha
SAP Basis Hana Consultant at TCS
Mumbai
https://in.linkedin.com/in/kalpesh-mali-a02626172
Kalpesh Mali
Associate SAP MM  Consultant
Pune
https://in.linkedin.com/in/vikram-rohilla-1b563b4b
Vikram Rohilla
Technical Architect | VMware | Data Center | Cisco UCS | Nutanix | Citrix | Directory Services | Migrations | Learning..
Gurgaon
https://mx.linkedin.com/in/daniel-ponce-12459a147
Daniel Ponce
dispatch
Guadalajara, JAL
https://www.linkedin.com/in/vishal-pathare
Vishal Pathare
Software Developer at Qualcomm
Syracuse, NY
https://in.linkedin.com/in/pankaj-koli-767394147
Pankaj Koli
System Engineer at Infosys
Maharashtra, India
https://in.linkedin.com/in/tanmay-desale
Tanmay Desale
Dot Net Fullstack Developer
Pune
https://in.linkedin.com/in/aniket-desale-616455114
Aniket Desale
Frontend Developer
Pune
Vivek Kumar
      
          



            
              
        
              
  

    
        I had a privilege of working with Akanksha in my team as a process manager. She is highly organised, goal oriented, independent and hard working. Always ready to put all her energy and stamina to get the job done.

A real team player who can make difference.

She is not only a result driven but also an inspiring professional. She is an assertive, customer focused and a wise team player.

I heartily recommend Akanksha and would be too happy to work with her again. Basanth Patil
      
          



            
              
        
              
  

    
        Miss perfectionist is what I called her. She is a true leader with a keen eye for detail. I have directly worked with Akanksha and three traits about her that immediately come to my mind are,
1. Always adorns a professional attitude
2. Has an eye for detail
3. Always stands by her team

I joined her team when I was a fresher and she was extremely supportive until and after I got familiar with the role. She can be a mentor, a critic and your lead at the same time. Wouldn't think twice if given an opportunity to work with her once again.
Another baby step towards knowing security offerings from Azure. #keeplearning #azure #cloudsecurity
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A wonderful Journey :) #
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Incredibly excited to be starting a new role at PwC UK today, as I return to L&D for another secondment, this time leading our Digital Innovation…
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Liked by Akanksha Khandelwal
Akanksha Khandelwal
https://in.linkedin.com/in/akanksha-khandelwal-3a19a0188
Company Secretary Professional Programme Student looking for CS Practical Training
Raipur
Akanksha K.
https://in.linkedin.com/in/akanksha-k-78679588
Senior Software Engineer @ Optum - UHG | Ex-TCSer | Java Backend Developer | Spring Boot | Spring Batch | Rest Webservices | Microservices
Rajasthan, India
Akanksha Khandelwal
https://in.linkedin.com/in/akanksha-khandelwal-16b945169
Final year law student | Hidayatullah National Law University
Jaipur
Akanksha Khandelwal
https://in.linkedin.com/in/akanksha-khandelwal
Marketing at Ennoventure | AIPM IIM Calcutta '22 | ex Proactive For Her | ex TATA Capital | IMT Nagpur | Indraprastha College for Women, Delhi University
Bangalore Urban
Akanksha Khandelwal
https://in.linkedin.com/in/akanksha-khandelwal-bb58a44
HR with 7 yrs of experience
Indore
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TCS ITIS
https://www.linkedin.com/groups/2460213
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ITIL4 Problem managers
https://www.linkedin.com/groups/1020547
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ITIL 4 & ITSM Best Practice
https://www.linkedin.com/groups/35247
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Khandelwal Professionals Network
https://www.linkedin.com/groups/2288477