a. michael petrillo
Field Service Manager at Canon Solutions America
service manager | technical field service & support | customer relation | asset mgmt . | p & l mgmt . | data analysis | employee development | performance mgmt . | customer & employee training | implementation mgmt .
dedicated technical professional extensive experience customer support field service service managerial leadership . in-depth knowledge technical process exceptional electro-mechanical skill ; including advanced troubleshooting , technical analysis , problem resolution . skill detail-oriented field service engineer manager varied significant experience customer care , p & l management , hiring employee development , team building , inventory control , customer relation , advanced technical support/service document management solution hardware . detailed focus exceeding customer expectation , strong communication understanding customer need ; backed exceptional educational/technical background bachelor science focused lib . study neumann university electronics engineering .
Canon Solutions America
https://www.linkedin.com/company/canon-solutions-america
Field Service Manager
Providing support to both customer and onsite service team in a large industrial printing operation in Mid-Atlantic region, Our Canon Service Team delivers 24x7x365 service on Black & White and Color cut-sheet units as well as Continuous Feed lines.
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Ricoh USA, Inc.
https://www.linkedin.com/company/ricoh-company-ltd-
Field Technology Service Manager
Philadelphia, Pennsylvania, United States
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Ricoh USA, Inc.
https://www.linkedin.com/company/ricoh-company-ltd-
Technology Service Manager
Managed Philadelphia Service Marketplace.  P&L responsibility to include budgeting and analysis of up to $10 million in services revenue, main driver of IT Sales in market, Customer relationship management, team building, and field KPI achievement.
Philadelphia & Southern New Jersey Marketplace
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Ricoh USA, Inc.
https://www.linkedin.com/company/ricoh-company-ltd-
Field Technology Service Manager
Responsible for the field service teams of 5 supervisors and 75 techs in the Philadelphia marketplace.  Drive KPI achievement, manage local vehicle fleet, work with local sales teams.
Philadelphia Marketplace
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Ricoh Business Solutions
https://www.linkedin.com/company/ricoh-business-solutions
Field Services Supervisor
Service Supervisor - Philadelphia Service Team
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Ricoh Business Solutions
https://www.linkedin.com/company/ricoh-business-solutions
Customer Care Manager
Worked to resolve customer complaints after acquisition of local Philadelphia dealer by Ricoh Corp.
Philadelphia, Pennsylvania
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Savin Corp.
Northeast Region Remote Service Supervisor
Oversee field operations in a multi-state territory.  Set, review, and provide feedback on team KPIs.
Ricoh USA, Inc.
https://www.linkedin.com/company/ricoh-company-ltd-
Field Service Lead/Technician
Multiple roles in Greater Philadelphia area.  Field Service Technician Levels 1-3, Team Technical Lead, Service Team Leader
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Lib. Studies
Bachelor of Science
Neumann University
Electronic Engineering Technology - Certificate
RETS Electronics School
CompTIA A+
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https://www.linkedin.com/in/eric-cardona
Eric Cardona
Technical Business Service Senior Associate at Wells Fargo
Leesburg, FL
https://www.linkedin.com/in/james-deviney
James Deviney
Senior Managing Consultant | Implementation Delivery Manager / Digital Transformation  Specialist | Process Improvement | Software/Hardware Installation | PROSCI Certified | Project Management | SaaS-based Implementation
Glenmoore, PA
https://www.linkedin.com/in/james-davis-99182944
James Davis
Team leader Bucks Northeast at Ricoh Americas Corporation
Philadelphia, PA
https://www.linkedin.com/in/alan-scolnick-24263755
Alan Scolnick
General Contractor Professional
Abington, PA
https://www.linkedin.com/in/aramis-jimenez-a1384b58
Aramis Jimenez
Electrical  Technician
Philadelphia, PA
https://www.linkedin.com/in/rickton-black-b776b3170
Rickton Black
technician at BORTEK INDUSTRIES
Greater Philadelphia
https://www.linkedin.com/in/shawn-bray-ba7181b7
Shawn Bray
Equipment Technician Lead at IWCO Direct
Reading, PA
https://www.linkedin.com/in/richard-zuk-2a045bb2
Richard Zuk
Senior Product Specialist at Ricoh Americas Corporation
Williamstown, NJ
https://www.linkedin.com/in/bruce-heimbach-a2501b10a
Bruce Heimbach
Electrical maintenance technician  at Palram Americas
Emmaus, PA
https://www.linkedin.com/in/kay-heue-5376aba3
Kay Heue
Sr. Distribution Manager - CPP Vended Supply Chain at WinField United
Radcliffe, IA
https://www.linkedin.com/in/kristyjkramer
Kristy Kramer
Business Management Information Technology
Benton Harbor, MI
https://www.linkedin.com/in/ronald-batts-806376164
Ronald Batts
Area Operations Manager at Ricoh USA, Inc.
Marlton, NJ
https://www.linkedin.com/in/frank-disalvatore-737569a8
Frank DiSalvatore
Account Manager at Ricoh USA, Inc.
Greater Philadelphia
https://www.linkedin.com/in/joseph-yelson-32695194
Joseph Yelson
IT Technical Support Analyst III at US LBM
Havertown, PA
https://www.linkedin.com/in/tjode-cooper-22006657
Tjode Cooper
Regional Supply Manager at Aligned Ag Distributors/United Suppliers, Inc.
Ackley, IA
https://www.linkedin.com/in/quentin-peterson-4664286
Quentin Peterson
President Living Access Solutions at Living Access Solutions
San Antonio, TX
https://www.linkedin.com/in/mary-fida-jardine
Mary Fida Jardine
Sr Pricing Analyst, Global Focus at Ricoh USA, Inc.
Philadelphia, PA
https://www.linkedin.com/in/bill-harris-353a1442
Bill Harris
Sales Specialist
Lafayette Hill, PA
https://www.linkedin.com/in/steve-molzon-31098513
Steve Molzon
Director of Service at KDI Office Technology
Burlington, NJ
https://www.linkedin.com/in/leedube
Lee Dubé
Director of Technical Support (Application Support)
Nokomis, FL
LinkedIn User
      
          



            
              
        
              
  

    
        Mike was one of the best, most nurturing managers which with I have ever had the pleasure of working. He really showed how much he cares about not only my work advancement, but he also cares about my personal growth. Mike is certainly a huge advocate for his employees, and makes sure that they are taken care of properly. Richard Divas
      
          



            
              
        
              
  

    
        I worked with Mike for almost 15 years as a sales leader collaborating with him on services delivery in the Philadelphia/Delaware Valley. Mike is first a great person who personally cares for each of his customers, employees and colleagues. As a Service Manager managing teams and field service reps, he has the capacity to manage many complex customer engagements, a large group of front line technicians as well as the intricacies of the company structure.  In this capacity, he served many customers on a daily basis, managing a very diverse set of customers from small and medium businesses, to local major as well as global accounts with demanding standards. Mike is a strong yet calm leader who takes decisive action to maintain service delivery standards as well as resolve the pressure filled situations that arise on a daily basis. I would highly recommend Mike as a service leader who provides exceptional customer experiences and simply gets it done on a daily basis.
#InkjetInnovation Series: Watch and learn how MWI Direct used the Canon ProStream 1800 to print multiple versions of a thank-you postcard to…
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Philadelphia Networking Group
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RETS Electronic Schools Alumni
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ServPro---Office Equipment Service Professionals
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Ricoh Family Group
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Field Service Engineers - Analytical Instrumentation
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Managed Print & IT Services - Community Connection
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Print Production Professionals
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