Lexa Hough, MBA
Head Of Human Resources at Deephaven Mortgage
Seeing lightbulbs glow above people's heads when we collaborate and plan energizes me! Let's light up the room together!
10+ years of experience in relationship and business management in Human Resources, Logistics, Retail and Financial Industries. While primarily serving in HR Business Partner and generalist roles, I've helped develop and integrate Cultural Transformations from Value Proposition to final concept for companies experiencing M&A activity and reimagining their brand. I have led the execution of multiple employee training and development conferences for internal employees looking to grow in their career but not yet in leadership positions. Knowing the incredible power of employee-managed Diversity, Inclusion, and Belonging programs, I was co-chair of the Young Professionals Employee Resource Group at LPL Financial, shortly after joining the organization, where I used her experience as co-chair position on the Women’s ERG at Family Dollar to develop a framework and help achieve ERG of the year in 2018. In my Logistics years, I helped redesign and implement software programing to increase productivity end-user satisfaction, leading to speaking at the annual Oracle Transportation Convention in Philadelphia, PA in 2012. I earned my MBA at Queens University in 2018, concentrating in Leadership and Change Management.
Deephaven Mortgage
https://www.linkedin.com/company/deephavenmortgage
Head Of Human Resources
• Led internal Human Resources programs and managed vendor partnership with Professional Employer Organization, Engage, to support Payroll, Benefits, and Employment State Law needs.
• Developed employee onboarding process from offer letter to New Hire Orientation.
• Educated and introduced advanced leadership development and employee engagement methods. 
• Managed COVID-19 Remote and In-office work requirements, communication, and documentation I accordance with CDC Guidelines and individual state mandates. 
• Streamlined and ensured data integrity in existing HRIS platform.
• Advised on compensation strategies to improve employee attraction, retention, and better manage G&A costs.
Charlotte, North Carolina, United States
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LPL Financial
https://www.linkedin.com/company/lpl-financial
Vice President, Human Resources
• HR Business partner to 840+ Employees in LPL Financial's Compliance, Legal, and Risk (CLR) organization across the five corporate offices and 200+ home offices in the United States. 
• Launched, led, measured, and participated in execution of firm-wide three-year Cultural Transformation initiative.
• Developed Diversity Conference for all LPL Employee Resource Group members. 
• Advised on Diversity, Equity, and Inclusion on the CLR organization’s Talent Acquisition, Talent Management, and External Vendor committees.
•Developed, implemented, and executed comprehensive HR strategies, policies, and practices in the areas of employee engagement, team dynamics, sub-group reorganizations/mapping, workforce planning, compensation, talent and performance management, retention, professional development, and diversity.
Fort Mill, South Carolina, United States
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LPL Financial
https://www.linkedin.com/company/lpl-financial
Assistant Vice President, Human Resources
• HR Business partner to support LPL Financial's Compliance, Legal and Risk organization's 600+ employees and goals.
• Project Managed cross-functional Learning & Development 2-week program for 1200 employees in Operational and Strategic teams.
• Designed Talent Development and Compensation dashboard to identify gaps across employee diversity demographics. 
• Partnered and coached mid-level leaders on a variety or tactical and strategic areas including performance management, employee engagement, workforce management and planning, change management, key HR metrics/data and compensation programs, aligning and including Human Capital Centers of Excellence as needed.
Fort Mill, South Carolina, United States
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Family Dollar
https://www.linkedin.com/company/family-dollar
Human Resources Manager
•	Primary Human Resources support to 300+ Corporate Associates across Family Dollar and Dollar Tree's Finance, Merchandising, and Legal organizations.
•	Led dual-banner organizational effectiveness projects: acquisition integration, workforce planning, succession planning, high-potential and leadership development.
•	Coached Senior Business Leaders to optimize the performance, productivity, and engagement of teams. Evaluated effectiveness of training programs and provided upper management strategic recommendations for improvements.
•	Provided career guidance and facilitate Individual Development Planning to all levels of the organization.
•	Assisted Senior Business Leaders with interpretation of employee engagement results and advised on creation and implementation of forward-thinking initiatives and action plans.
•	Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees, new and established.
Matthews, North Carolina
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Family Dollar
https://www.linkedin.com/company/family-dollar
Human Resources Generalist
• Provided Human Resources support to 400+ Corporate and Field Associates across Family Dollar's Finance, Loss Prevention, and Human Resources organizations.
• Provided guidance to managers and associates on HR practices: associate relations, performance management, and engagement.
• Partnered with Benefits, Compensation, and Talent Management support teams to analyze and identify strategic trends, collaborate on integrated solutions.
• Executed and supported change management efforts related to the Dollar Tree acquisition.
• Performed duties of Learning Committee Lead for the Women of Family Dollar Employee Resource Group
• Helped launch and held increasing responsibility roles (VP of Education & President) for internal Toastmasters International charter.
Matthews, NC
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Family Dollar
https://www.linkedin.com/company/family-dollar
Carrier Development and Compliance Lead
- Led team of Carrier Management Specialists managing 50+ Transportation Carrier and Merchandising partner relationships. 

- Developed and managed execution of Inbound Operation Projects including Annual Inbound Transportation Bid, Import Center freight management, System Optimizations and Upgrades, and Merchandising Efficiencies.

- Identified viable capacity trends and re-developed the Oracle lane structure to optimize strategic carrier growth opportunities, produce long term cost management, and create a more user-friendly web interface for the Inbound Team and Carrier Representatives.

Excellent working knowledge of Microsoft Excel, Microsoft Word, PowerPoint, Oracle’s Supply Chain Transportation Management Application, SQL Developer, Retek Retail Management System.
Matthews, NC
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Family Dollar
https://www.linkedin.com/company/family-dollar
Carrier Mangement and Transportation Analyst
- Analyzed rate-to-service for Network Bid negotiations with 50 inbound service providers for Supply Chain needs of 11 distribution centers and the movement of over 100,000 shipments per year and a budget of $110M.

- Collaborated with Sourcing Analysts to determine best cost points of over 1500 suppliers based on merchandising production needs. 

- Developed relationships with Executive teams for National Transportation Carrier Accounts to ensure transportation performance expectations were met.

- Re-designed Inbound Planner Team Standard Operating Procedures Training Manual for new team members and added advanced use system options for existing Oracle Transportation Management users.
Matthews, NC
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Family Dollar
https://www.linkedin.com/company/family-dollar
Inbound Transportation Planner & Appointment Coordinator
- Effected strategies to find best fit solutions for trailer cube utilization, high volume/low capacity areas, and transportation cost management.

- Developed weekly Network Inbound Appointment Report to track appointment volume and aid in forecasting for most efficient use of workforce.

- Suggested Overhaul of Distribution Center parameters to eliminate delivery restrictions, increase dock capacity, and streamline appointment outlines at 9 Distribution Centers.

- Initiated a ‘Green’ optimization appointment setting process saving the company $10K per year on paper products and reducing an average of 35 work hours per week.
Matthews, NC
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Lancome
https://www.linkedin.com/company/lor%C3%A9al
Counter Sales Manager and Beauty Consultant
- Calculated and delegated counter and individual sales goals.

- Organized and executed line promotional events.

- Created and managed visual merchandising at store and surrounding areas for best market reach.
Indiana, PA and Charlotte, NC
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Edit On Hudson
https://www.linkedin.com/company/edit-on-hudson
Production Assistant
Edit on Hudson is a production company based in Charlotte, NC providing media services to Fortune 500 companies and national organizations and non-profits. 

Assisted with production and office management needs such as:

- Facilitated documentation, logistics, and itinerary arrangements for off-site projects.
- Coordinated production meetings and recording sessions to calendar requirements.
- Managed inventory and researched and negotiated costs for office and production supplies.
- Provided teleprompter, makeup, and equipment assistance during live and pre-recorded tapings.
Charlotte, North Carolina Area
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Leadership and Change Management
Master of Business Administration (M.B.A.)
Queens University of Charlotte
https://www.linkedin.com/school/queens-university-of-charlotte/
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Technical Theatre/Theatre Design and Technology
B.A
Indiana University of Pennsylvania
https://www.linkedin.com/school/iupedu/
https://media-exp1.licdn.com/dms/image/C4E0BAQEpLH1juH6aqA/company-logo_100_100/0/1625576467407?e=1655942400&v=beta&t=ZOwHkhvj3dia6_xV-dRZ724nb0Mga325VNQJIoPSOhE
Theatre Management & Spanish Immersion
Study Abroad
Fundación Universidad de las Américas Puebla
https://www.linkedin.com/school/fundaci%C3%B3n-universidad-de-las-am%C3%A9ricas-puebla/
https://media-exp1.licdn.com/dms/image/C560BAQG4ISm14rOnfQ/company-logo_100_100/0/1519895794632?e=1655942400&v=beta&t=m3qbxHdEtLjZodmK-g0pSmOfWClTbDg2bnuQfKNlX08
Charlotte Ballet
Various
Opening Night Insiders, Young Donors Society
- Board Member since 2011
- Logistics Committee member for 2013’s ‘Runway for the Ballet’

Outreach & Education Docent
- Filed and organized Documentation for Outreach program participants' auditions and orientation.
- Translated Outreach documents for the Spanish-speaking participants.
Back to Basics: Family Dollar's Approach to Inbound Transportation (OTM User Conference 2013)
OTM User Conference Presentation - July 31st, 2013
In a time with overwhelming information, we’ll be stepping back and taking a look at the basic functionality of OTM within Family Dollar’s Inbound Transportation team. We’ll explore the chain of events from the moment an order is cut to the time it reaches our Distribution Centers. Presentation to include, but not limited to the following topics * Order Integration * Ready to Ship * Vendor Compliance * Bulk Planning * Tendering & EDI * Rate Records/Rate Offerings * Allocation * Freight Bids
http://www.otmsig.com/wp-content/uploads/2013/08/C13U-31A-Hough-Alexandra-Family-Dollar-OTM-User-Conference-Presentation-July-2013.pdf
Arts and Culture
Charlotte Ballet
https://www.linkedin.com/company/north-carolina-dance-theatre
Outreach & Education Docent
- File and organize Documentation for Outreach program participants' auditions and orientation.
 - Translate Outreach documents for the Spanish-speaking participants.
 - Nominated for 2011 Betty Jane France Humanitarian Award.
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Arts and Culture
NC Blumenthal Performing Arts Center
https://www.linkedin.com/company/blumenthalperformingarts
Volunteer Usher
- Provide Customer Service at Front of House as Usher to patrons.
 - Assist with Events for the Education Institute.
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Arts and Culture
Charlotte Ballet
https://www.linkedin.com/company/north-carolina-dance-theatre
Development and Special Events Volunteer
Assist with special events and fundraisers such as the Annual Gala and Runway for the Ballet.
https://media-exp1.licdn.com/dms/image/C4D0BAQF9PDM2Jnhe9w/company-logo_100_100/0/1625170909779?e=1655942400&v=beta&t=DIzGt-xbw_chogD4rRZoYNPW5OkUgtVGANi2IpCFcKI
Arts and Culture
The Charlotte Guitar Society
Director of Promotions
- Manage marketing and publicity via company's Social Networking sites and web-calendars. 
 - Develop fund-raisers and collaborate with companies for cross-promotional support.
 - Create press releases and interview opportunities with local radio and print media.
https://www.linkedin.com/in/tucker-pitts-42666118a
Tucker Pitts
Mortgage Technology Support Analyst at Deephaven Mortgage
Charlotte, NC
https://www.linkedin.com/in/john-keratsis-7216a313
John Keratsis
President & Chief Executive Officer at Deephaven Mortgage
Charlotte, NC
https://www.linkedin.com/in/amanda-candelmo-hawley-9125bb20
Amanda Candelmo Hawley
Managing Director and General Counsel - Atria Wealth Solutions
New York, NY
https://www.linkedin.com/in/penelope-penny-potter-99073011
Penelope (Penny) Potter
Experienced Director in Finance Shared Services
Matthews, NC
https://www.linkedin.com/in/katgbolin
Kathryn {Kat} Bolin
Assistant Vice President, Total Rewards Operations at LPL Financial
Charlotte Metro
https://www.linkedin.com/in/bryan-venberg-76a71a84
Bryan Venberg
Chief Stores and People Officer at West Marine
Fort Lauderdale, FL
https://www.linkedin.com/in/danielle-andrews-67881067
Danielle Andrews
Postcloser at Deephaven Mortgage
Charlotte, NC
https://www.linkedin.com/in/philip-cherry
Philip Cherry
Owner at KMB Services, Inc.
Gastonia, NC
https://www.linkedin.com/in/judy-vukovich-5268a182
Judy Vukovich
Experienced Director – IT Solutions Delivery l Senior Leader l Program/portfolio management l IT transformation/strategy
Charlotte Metro
https://www.linkedin.com/in/matthew-ellis-94a73936
Matthew Ellis
SVP, Business Development - Retail Analytics
Mount Pleasant, SC
https://www.linkedin.com/in/vagarza
Vanessa Garza
Program manager
Charlotte Metro
https://www.linkedin.com/in/allison-ridley-wallace-89510a2a
Allison Ridley Wallace
Sourcing Manager
Charlotte Metro
https://www.linkedin.com/in/mike-whittington-mw
Mike Whittington
Sr. Systems Administrator at Charlotte Eye Ear Nose & Throat Associates, P.A. (CEENTA)
Charlotte, NC
https://www.linkedin.com/in/bob-vargo-b9772549
Bob Vargo
Executive Director at Habitat for Humanity Indiana
Indiana, PA
https://www.linkedin.com/in/jeffery-kramer-b1112b17
Jeffery Kramer
People Strategy & Culture Transformation
Miami-Fort Lauderdale Area
https://www.linkedin.com/in/katherinelkay
Katherine Kay Creek, SPHR, SHRM-SCP, GBA, CMS
Vice President Human Resources at Shepherd Center
Atlanta, GA
https://www.linkedin.com/in/rob-salcido-11996521
Rob Salcido
Human Resources Leader
Fort Worth, TX
https://www.linkedin.com/in/bradleyramos
Brad Ramos
VP, Human Resources at FirstCash, Inc.
Dallas-Fort Worth Metroplex
https://www.linkedin.com/in/marybethshort
Mary Beth Short, MBA, SPHR, SHRM-SCP
Human Resources Executive | Evidenced based results through high impact people solutions
Little Elm, TX
Rachael Latas
      
          



            
              
        
              
  

    
        Her positive and upbeat attitude made Lexa a pleasure to work with.  She brought a fresh and dynamic perspective to the counter.  She was creative in her color expertise and was sought after for all the new trends in color and makeup application.  She had great organizational skills and helped maintain the growth of business for the Lancome counter. Michael Hood
      
          



            
              
        
              
  

    
        Alexandra was a motivated and successful student in my Combat for the Stage class.  I was impressed with her work and made her my assistant for a subsequent class.
We’re 1 month away from the start of the 1st Major League Soccer season in CLT history! Thank you Charlotte FC and Tepper Sports and Entertainment…
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Just because you had a set-back, doesn't mean you can't get back-on-track:
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Queens is deeply saddened by the passing of former Chief of Police, Johnnie Ravenell. "Chief” was an iconic member of the Queens community who took…
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Liked by Lexa Hough, MBA
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RILA Network
https://www.linkedin.com/groups/2098912
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Hollins University Alumnae/i
https://www.linkedin.com/groups/45777
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Linked:HR (#1 Human Resources Group)
https://www.linkedin.com/groups/3761
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Network of Executive Women
https://www.linkedin.com/groups/2855625
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IUP Alumni
https://www.linkedin.com/groups/79605
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Family Dollar SSC Alumni Group
https://www.linkedin.com/groups/12199730
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Human Resources Data | HR Metrics | People Analytics
https://www.linkedin.com/groups/3237769
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DisruptHR Charlotte
https://www.linkedin.com/groups/12038985
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The RILA Women in Supply Chain Network
https://www.linkedin.com/groups/2593000