aakash chitalia
Customer Success Specialist at Datazoic, Inc.
customer success specialist datazoic , inc .
graduate student information science technology working fintech product specialist/business analyst . energetic responsible individual comprehends dynamic industry ready adapt diverse work environment attain success .
Datazoic, Inc.
Customer Success Specialist
- Managing and leading an offshore cross functional team comprising of Jr. Business Analysts, Developers and QA members
- Coordinating with key stakeholders to gather new requirements and manage monthly release cycles
- Actively involved in project planning, designing, development, testing, implementation and post implementation phases of SDLC
- Conducting daily scrum calls with teams and tracking status update on bug fixes, enhancements and tasks using JIRA
- Scoping out legacy issues and optimizing processes to improve product quality hence reducing monthly issues by 65%
- Successfully released multiple enhancements in monthly release cycle with 95% accuracy in functionality
- Analyzed and documented risks and tasks for data integrity and consistency in the application during annual maintenance
- Trained more than 100+ users on ‘Sales & Trading’ and ‘Investment Banking’ applications, increasing usability by 30%
New York, New York
Kodak Alaris
https://www.linkedin.com/company/kodak-alaris
Service Analyst Intern
- Independently worked on conceptualizing and executing commercialization strategies for two wireless scanner products
- Executed technical problem-solving strategies and solutions, created video tutorials, technical training course, etc. for newly launching
two wireless scanner products
- Created in-depth competitive analysis report on wireless scanner products
- Developed internet self-help product pages for worldwide customers which resolves 40% of the customer issues
- Generated automated reports on website traffic using google analytics to understand customer behavior
- Analyzed customer service call data and generated reports for 2000 and 3000 series scanner products using tableau
Rochester, New York Area
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Accenture, Mumbai
https://www.linkedin.com/company/accenture
Associate Software Engineer
- Hands on experience in developing and testing Microsoft SharePoint web applications
- Gathered requirements from the clients and prepared business and software requirement specifications documents
- Developed web applications for automation of tools, reducing the effort time by 25% for HR department
 - Developed event-based functionalities like SharePoint timer job, site/list workflow and item event receivers
- Created SSRS report required for reading database in a SharePoint timer job application
Mumbai Area, India
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Financial Technologies India ltd
https://www.linkedin.com/company/financial-technologies-india-ltd
Summer Intern
- Assisted in managing and providing security privileges for automated reports
- Created documents like business and software requirement specification.
- Developed web pages using JavaScript and HTML
- Created test cases to test web applications and logged bugs
Mumbai Area, India
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Information Sciences and Technologies
Master’s Degree
Rochester Institute of Technology
https://www.linkedin.com/school/rochester-institute-of-technology/
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Computer Engineering
Bachelor In Technology
NMIMS University/ MPSTME
Computer Engineering
Diploma
Thakur Polytechnic
Advanced Project Management
BUSI 711
Analytical Thinking
ISTE 600
Data Warehousing
ISTE 724
Database Design & Implementation
ISTE 608
Database Management and Access
ISTE 726
Knowledge Processing Techniques
ISTE 612
Knowledge Representation Technologies
ISTE 610
Project Management
ISTE 764
Statistical Analysis for Decision Making
DESC 782
Visual Analytics
ISTE 782
Data Structure
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Relational Database Management System
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Software Testing
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Information Storage & Management
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Predictive Analysis on HR Employee Data
- Analyzing HR’s employee data and predicting the contributing factors responsible for employee turnover
- Performing Simple Linear model and Neural Network model for prediction using R
- Analyzing and predicting which employees will leave the company in near future on a test data set to avoid economic impact
Content based Sentiment Analysis of Amazon Product Reviews
Developed a content based Product Reviewing System, which categorizes the product reviews on the basis of their content and further performs sentimental analysis on those reviews. Generally the reviews provided by the users on the amazon website are generalized and not segregated into various categories like Quality, Price & Delivery. The ratings given to a product are based on their delivery proficiency and not the quality of the product. In such scenarios the overall rating of the product is degraded and other customers do not get an accurate feedback regarding the quality. So to resolve such issues our system classifies the reviews into Quality, Price & Delivery and further performs sentimental analysis on the particular review category to get accurate and unbiased ratings for the product.

Technologies Used: Java, R, Swing
Facial Key Point Detection
- Analyzed study on detecting facial key points on a human image
- Cleansing data using Pentaho and Excel for achieving accuracy
- Trained and tested the data using Simple Linear Regression and Neural Network Classifiers in Weka
- Predicting and plotting the key points on a grey scale human image using R
Regression Model Project
- Aim of the project is to analyze the forged data of an I.T. firm based on salary
- Data contained columns like salary, age, gender, degree and tenure
- Analysis of the data is done to understand whether the firm’s salary distribution is according to the state’s EEO rules
VB2JAVA
- Developed an application in Java for GUI code conversion
- Application performs various lexical and synthesis analysis
- Takes VB form as input and provides equivalent java code as output
Automated Emergency Medicine Dispenser
- Developed a medicine dispensing ATM
- It is hardware and software based project that aims to provide user with one time dose of the medicine as per user’s requirement
- User provides the disease symptoms as input and according to the input the system calculates and provides the dose of medicine
- Hardware of the system is developed using Micro-controller programming, motor driver logic, Touch screen logic for monitor screen using sensors and software for the system is developed using VB programming for front end & MS-Access as back end
https://www.udemy.com/certificate/UC-32A3YNZ3/
Business Analysis Fundamentals
www.udemy.com
Udemy
https://www.udemy.com/certificate/UC-2E851107/
Introduction to Database and Querying
www.udemy.com
Udemy
https://in.linkedin.com/in/nidhi-pawar-35879b146
Nidhi Pawar
Executive
Mumbai
https://in.linkedin.com/in/shruti-lawani
Shruti Lawani
Business Analyst in Insurance
Mumbai
https://in.linkedin.com/in/nilesh-prajapati-04016028
Nilesh Prajapati
Senior Manager - Private Wealth Management ICICI Securities
Mumbai
https://in.linkedin.com/in/chirag-tharwani-75a70114b
Chirag Tharwani
Credit and Portfolio Analyst
Mumbai
https://in.linkedin.com/in/ekta-christian-02a34b80
Ekta Christian
Deputy Manager for Unsecured Business Loans at HDFC Bank
Mumbai
https://in.linkedin.com/in/asmita-nikam-a674a54a
Asmita Nikam
HR Executive  at Qualitas Diagnostics
India
https://in.linkedin.com/in/priyadarshini-jethu-a777b7164
Priyadarshini Jethu
Actively looking for an opportunity in HR Job profile in Pune
Mumbai
https://in.linkedin.com/in/nilesh-adhangale-538446146
Nilesh Adhangale
Graphic Designer at BD INFO MEDIA PRIVATE LIMITED
Nasik
https://in.linkedin.com/in/manvi-soni-967180158
Manvi Soni
Working with MX Player
Mumbai
https://in.linkedin.com/in/vardhan-desai-54510651
Vardhan Desai
Believes In Innovation
India
https://in.linkedin.com/in/riya-mashru-857716b2
Riya Mashru
Product Manager- Credit Cards at Axis Bank
Mumbai
https://in.linkedin.com/in/jimit-muni-064915174
Jimit Muni
Assistant Sales Manager at Romell Group
Mumbai
https://in.linkedin.com/in/javed-shaikh-1a6a08a4
Javed Shaikh
10 years of experience in manufacturing company.
Pune
https://ie.linkedin.com/in/siddharthkalpeshpatel
Siddharth Patel
Corporate Finance Manager based in Dublin
Dublin
https://in.linkedin.com/in/akshay-shetty-0b11929b
Akshay Shetty
Trade Finance | SME Banking | Digital Enthusiast | Ex Deutsche Bank, ICICI Bank
Mumbai
https://www.linkedin.com/in/varun-sehgal-finance
Varun Sehgal
Product Specialist at Galaxy Digital
New York, NY
https://www.linkedin.com/in/dustin-breitner
Dustin Breitner
Sales @ CB Insights | FinTech | Startups | AI
New York City Metropolitan Area
https://www.linkedin.com/in/caitlynlubas
Caitlyn Lubas
Globally-Minded Strategist • Author of "You Are Where You Go" • ex-Instagram
New York, NY
Proud to partner with Netskope - a LEADER in the new Magic Quadrant for Security Service Edge. SSE is a term Gartner coined to capture the security…
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Excited to be representing INSEAD in the Amazon Operations 2022 MBA Pathways Challenge with Geetika Lohani, Joyce Kim, Abhinav Lalam, and Pierre…
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Pleased to share that i have cleared CFA Level 1. It was not easy ride but with all the support and guidance sailed through. The journey has started…
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Aakash Chitalia
https://in.linkedin.com/in/aakash-chitalia-6b807873
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