Alicia McLean
Customer Service Representative at Social Security Administration
Customer Service Representative
Hello my name is Alicia McLean, I am currently working full time as a contact representative for the Social Security Administration. I have also graduated from Saint Peter's College with a BA in English. 

Specialties: •	Team player with great leadership and human relations skills
•	 Patient with active listening skills     
•	Computer: Skilled in Microsoft Office (Word, Outlook, Excel, PowerPoint)
Social Security Administration
https://www.linkedin.com/company/ssa
Customer Service Representative
Queens, New York, United States
https://media-exp1.licdn.com/dms/image/C510BAQF1rU3PnmFzLg/company-logo_100_100/0/1519857350463?e=1655942400&v=beta&t=ZJvUv2VDxhfty9sjsmyMxmAzOl6Dn5-pWacy1HNOBtU
Macy's HSQ
https://www.linkedin.com/company/macy
Sales Associate
Create a shopping experience that ensures that the client returns.

Member of EAG: a group that helps with communication between management and associates.

Promote the Macy's credit card and obtain new Macy's clients
Greater New York City Area
https://media-exp1.licdn.com/dms/image/C4D0BAQHkeb1Fm6ZuSw/company-logo_100_100/0/1626973867600?e=1655942400&v=beta&t=IpCEwLaMj6i_Jyai1bEn2iNe6I3isOfvZceogkFYrzU
Macy's HSQ
https://www.linkedin.com/company/macy
Seasonal Recovery Manager
Supervise a group of 20 seasonal associates.

Create schedules for associates.

Ensure that recovery is completed to create a positive atmosphere for customers.

Train and coach new associates on Macy's policies and procedures.
New York, New York
https://media-exp1.licdn.com/dms/image/C4D0BAQHkeb1Fm6ZuSw/company-logo_100_100/0/1626973867600?e=1655942400&v=beta&t=IpCEwLaMj6i_Jyai1bEn2iNe6I3isOfvZceogkFYrzU
Simon Property Group
https://www.linkedin.com/company/simon-property-group
Guest Service lead
Represent Simon Property group to Newport Centre guest by providing high quality, efficient service.

Promote and sell Simon Visa and Amex gift cards.

Implement and follow all cash handling procedures per corporate guidelines for the POS and all Simon income-generating initiatives.

Answer multi-line telephone and transfer guest to specific mall managers or stores.

Train new Guest Service Representatives on Simon policy and procedures.
Jersey City, NJ
https://media-exp1.licdn.com/dms/image/C4E0BAQHxQ4wCVGBrjQ/company-logo_100_100/0/1539025949088?e=1655942400&v=beta&t=Pf3yXcIi2uGYAX9kAJzGPJhxu0nu9vqAgdDUEnU596s
H&M
https://www.linkedin.com/company/h&m
Sales Advisor
Operate cash register with accuracy adhering to company policies and suggest other items that would compliment a customer’s purchase.

Provide customer service according to company standards on the selling floor, in the fitting room and at the cash point.

Work with garments and other merchandise actively folding, replenishing, hanging and displaying.

Work with fellow team members to ensure that the cash point, fitting room and selling floor is clean and well maintained for customers.
Greater New York City Area
https://media-exp1.licdn.com/dms/image/C4D0BAQFpmp2SGNfWIg/company-logo_100_100/0/1519856220168?e=1655942400&v=beta&t=O9AUaw3UUOu8X2Nte7pfXTX0LSmARqS5r-CVV4g3mJ4
Stratmar Retail Services
https://www.linkedin.com/company/stratmar-retail-services
In-Airport Sales Representative
Maintain high levels of energy promoting the Mileage Plus Explorer card Brand.

Continually engage with travelers.

Establish credibility and ask for the sale.

Be professional, punctual; supportive of program needs.
Newark, New Jersey
https://media-exp1.licdn.com/dms/image/C560BAQGfH2i7VOuELw/company-logo_100_100/0/1519866206978?e=1655942400&v=beta&t=SysA5SaQYWP1dOH3-pS5Kdk_LFVLIXfqigZBm7H7Bss
Target
https://www.linkedin.com/company/target
Team Member
Provide valuable assistance to customers in making informed purchasing decisions.

Ensure that various departments on the sales floor are well-stocked and have an attractive product display.

Operate cash register with speed and accuracy; handle large sums of revenue.

Ensure attentive customer service (support). 

Organize and plan product display areas.
Jersey City, New Jersey
https://media-exp1.licdn.com/dms/image/C4E0BAQGUjozudTh0yg/company-logo_100_100/0/1519856213195?e=1655942400&v=beta&t=slrGpDaH7DmHlUMJB1FS16H9Pldtd2pxFsNpXsFrTKw
Saint Peter's College
https://www.linkedin.com/company/saint-peter%27s-university
Orientation Team Leader
Welcomed incoming freshman students and introduced them  to the benefits and challenges of college life

Organized and implemented social and educational activities and programs for groups of 10-15 new students during an intensive 3 day period

Assisted faculty and student support program  representatives with facilitating special college topics and programs on succeeding in college

Helped create an environment where students bonded with each
https://media-exp1.licdn.com/dms/image/C4D0BAQFJ0hvu1ZCuLw/company-logo_100_100/0/1627487570460?e=1655942400&v=beta&t=1wd12iuC-aNkfx19xECyJLm_CbCRf5XTU2XyOn1cjGk
Saint Peter's College
https://www.linkedin.com/company/saint-peter%27s-university
Orientation Team Leader
Welcomed incoming freshman students and introduced them  to the benefits and challenges of college life

Organized and implemented social and educational activities and programs for groups of 10-15 new students during an intensive 3 day period

Assisted faculty and student support program  representatives with facilitating special college topics and programs on succeeding in college

Helped create an environment where students bonded with each
https://media-exp1.licdn.com/dms/image/C4D0BAQFJ0hvu1ZCuLw/company-logo_100_100/0/1627487570460?e=1655942400&v=beta&t=1wd12iuC-aNkfx19xECyJLm_CbCRf5XTU2XyOn1cjGk
English
Bachelor of Arts
Saint Peter's University
https://www.linkedin.com/school/saint-peter's-university/
https://media-exp1.licdn.com/dms/image/C4D0BAQFJ0hvu1ZCuLw/company-logo_100_100/0/1627487570460?e=1655942400&v=beta&t=1wd12iuC-aNkfx19xECyJLm_CbCRf5XTU2XyOn1cjGk
William L. Dickinson High School / Jersey
National Professional Certification in Customer Service
AM075718073060
National Retail Federation
https://www.linkedin.com/in/emily-misskelley
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Michelle Pérez, M.A.
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Empowering Businesses with the #1 Cloud ERP Solution ☁️
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Salt Lake City Metropolitan Area
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Gina Anderson
CEO and co-founder Luma Brighter Learning
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Alberto Bodden
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Greater Hartford
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Dashaah Shirley, MBA
Purpose Driven Leader
New Orleans, LA
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Ryan Grimes (LION)
General Manager at Speedway LLC
Columbus, OH
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Sean Antoniazzi
Talent Recruiter, Talent Enterprise Services
Millis, MA
Excited to announce that in less than 2 weeks I will be the new Director, Amos Eno Gallery in Brooklyn. Will keep everyone posted as we build out…
https://www.linkedin.com/signup/cold-join
Liked by Alicia McLean
Informative webinar on API Mental Health in the Time of COVID-19#mentalhealthawareness #mentalhealthmatters #diversityequityinclusion #allyship…
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Liked by Alicia McLean
Did you know Saint Peter's is ranked as the number one Jesuit mascot? 😎 https://bit.ly/3fsifKo
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Alicia McLean
https://ca.linkedin.com/in/alicia-mclean-575ba021b
Student at Vancouver Island University
Nanaimo, BC
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Literature and Culture Supporters and Promoters
https://www.linkedin.com/groups/77360
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St. Peter's University Alumni
https://www.linkedin.com/groups/1026077
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The Do Work Project
https://www.linkedin.com/groups/1839561
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Poetry & Literature
https://www.linkedin.com/groups/3884877
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Internships - Intern Jobs in USA
https://www.linkedin.com/groups/3699569
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Target Alumni Network
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Recent College Grads - Looking for Entry Level Position
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