francis adebayo ademiju
Systems Administrator at Travelzoo
system administrator travelzoo
skill : 5+ year experience technology support operation , including configuring , troubleshooting & supporting workstation , laptop , printer , & related equipment . advanced experience microsoft office suite , window 7-10 & powershell scripting . advanced working knowledge administration microsoft 365 , window server 2008 - 2012r2 , sharepoint & exchange ( online & server ) . experience supporting remote user & troubleshooting remote vpn ( zscaler zpa , cisco anyconnect & citrix receiver ) . intermediate network troubleshooting dns , dhcp , tcp/ip , etc . support ip telephony & video conferencing . experience microsoft deployment toolkit ( mdt ) , window deployment service ( wds ) & window update service ( wu ) . experience centralized desktop management tool , security & patch management ( microsoft , symantec , mdm , manageengine ) , upgrade , deployment , & refresh methodology . in-depth experience active directory group policy various microsoft desktop related technology offline file , folder redirection , & user profile . experience google suite , azure , mimecast , backupify , exclaimer cloud & lan sweeper . experience cisco router switch , meraki , riverbed , solarwinds monitoring tool , secureworks id & red cloak . hp service manager , servicenow jira service desk ticketing system experience . ability : ability learn quickly tackle new technically complex problem courage tenacity . exceptional customer service skill . strong analytical problem-solving skill . keen organizational skill attention detail . ability effectively communicate technical information non-technical user phone , person writing . ability work independently collaboratively colleague , end-users , external vendor . work well pressure accomplish multiple task , conflicting priority timeline .
Travelzoo
https://www.linkedin.com/company/travelzoo
Systems Administrator
Chicago, Illinois, United States
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Travelzoo
https://www.linkedin.com/company/travelzoo
Desktop Administrator
Provide desktop support for all our global offices, executives & remote employees. 
Create and manage user accounts, Intranet roles, security groups,distribution lists and SharePoint groups.
Troubleshoot, analyze and solve end-user technical problems via phone support, remote desktop connection (TeamViewer) and/or visits to user locations.
Assist with password resets and account unlocks.
Administer and support Microsoft Windows 7 - 10 & server technologies (Server 2003,2008 R2, 2012 R2) operating systems, Exchange, DNS and Active Directory, WDS, and virtualization platforms. 
Provide support for Office 365, on-premise Exchange, OneDrIve, SharePoint and Azure AD in Hybrid environment.
Manage the equipment procurement process, placing quotes and ensuring it’s ticketed and logged properly.
Re-imaged, tag, configure, and deploy workstations to employees.
Provides desk-side or WebEx orientations for new employees.
Provide end user training when necessary ad-hoc, meetings, or as user documentation. 
Provide and configure new employees telephone numbers and voicemail accounts on Cisco Call Manager/ unity. 
Perform troubleshooting for LAN/WAN 
Install and troubleshoot Cisco WebEx, Cisco AnyConnect VPN client and Salesforce for outlook issues. 
Provide support and maintenance on all Microsoft office suite applications and various other desktop applications.
Support and perform SCCM side-by-side migration.
Support and administer the following applications- G-Suites, Azure, Mimecast, Backupify, LAN Sweeper.
Ensure that all Windows desktops are kept updated with the latest patches and security updates.
Respond to antivirus software alerts and perform basic remediation steps.
Assist in moving and setting up equipment to different locations within office or during office moves.
Manage the help desk queue to ensure timely customer response/solution 
Work alongside the network team to support and manage Branch offices Routers and Switches, Meraki, Secureworks, Riverbed, Akamai WAF
Chicago, Illinois
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United Airlines
https://www.linkedin.com/company/united-airlines
Associate Support Analyst - IT Systems
Apex Systems contractor working at United Airlines
Provide Level 1 & 2 problem resolution via the telephone for all hardware and software supported by United Technologies system-wide. 
Provide end users support to all United Employees worldwide including pilots, flight attendants, gate and ramp agents.
Assisted with password reset in IDM, and United’s mainframe Servers (UNIX/IBM) like Shares, CCS etc as well as unlocking accounts in Active Directory. 
Assisted with mobiles issues (pilot iPad, flight crew iPhone) using Mobile Device Management (MDM) console.
Provide resolution to problems that can be solved over the phone and close out the interactions otherwise will open a ticket to the appropriate queue for issue resolution using HP Server Manager ticket system.
Provide intermediate level support to end users for PC hardware and software (Windows 7/Windows XP environments). 
Conducts problem determination for the Technology areas, including Voice, WAN, LAN, PC, Laptop, Printer, Password Resets, Dot Matrix printers, etc. 
Interacts with internal and external support teams and third-party vendors to identify and correct core problems. 
Escalates incidents to escalation teams to ensure customer resolution. 
Provide timely communication (oral or written) to other management personnel as needed. 
Maintains confidentiality regarding employee, company, and customer information.
Elk Grove Village, Illinois
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Hyatt Lodge
https://www.linkedin.com/company/hyattlodge
IT Support Assistant
Worked as event steward, driver and Cafeteria attendant as well as an IT Support assistant.

As an IT Support assistant, I did the following:
Provide application and desk-side support to end users.
Provide support for POS, printers and mobile devices. 
Provide hardware break fix and software support
Install PCs as well as move/add/change
Reimage PC’s and laptops 
Escalate unresolved application issues to the appropriate Corporate Helpdesk via ServiceNow ticketing system.
Oak Brook, Illinois
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Xerox
https://www.linkedin.com/company/xerox
Customer Service Representative - Technical
Contractor for Verizon wireless
Connect and Support customers to troubleshoot technical concerns, billings, products and services. Gather customer’s information and determine the issue and resolution. 
Consistently provide fast and quality resolution to every issues/concerns
Offer alternate solutions where appropriate with the objective of retaining customer and client business.
Bolingbrook, IL
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Business Information Systems
Masters of Science
University of East London
https://www.linkedin.com/school/university-of-east-london/
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Information Technology
Cisco Certified Networking Associate (CCNA)
Cisco Networking Academy
Cell Biology & Genetics
Bachelor of Science
University of Lagos
https://www.linkedin.com/school/university-of-lagos/
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2019 Excellence Award
Travelzoo
2016 Illinois State Star of the Industry Award/F&B Heart of the House
Illinois Hotel & Lodging Association (IHLA)
2016 Chicago Regional Star of the Industry Award/F&B Heart of the House
Illinois Hotel & Lodging Association (IHLA)
2015 Employee of the Year
Hyatt Lodge @ McDonald's Corporation Campus
Cisco IOS Security Specialist
406454168301JRYK
Cisco
Cisco Certified Network Associates Security
404544169937APWM
Cisco
Cisco Certified Network Associate
401254167462AKBM
Cisco
Graduate of Nigeria Institute of Management
039081
Nigerian Institute of Management (Chartered)
https://www.linkedin.com/in/emily-cooper-49169a159
emily cooper
Digital Asset Specialist at National Baseball Hall of Fame and Museum
Oneonta, NY
https://www.linkedin.com/in/richard-kelly-66405a95
Richard Kelly
Security Manager at National Baseball Hall of Fame and Museum
Fly Creek, NY
https://www.linkedin.com/in/richard-dolhun-cfm-fma-rpa-2b796a48
Richard Dolhun CFM,FMA,RPA
Facilities Manager at National Baseball Hall of Fame
Cooperstown, NY
https://www.linkedin.com/in/evgenizikov
Evgeni (Eugene) Zikov
Systems Administrator at TRAVELZOO | System Engineer | IT Infrastructure Engineer | Cloud Enthusiast
Austin, TX
https://www.linkedin.com/in/erik-strohl-07737712
Erik Strohl
Vice President of Exhibitions and Collections at National Baseball Hall of Fame
Cooperstown, NY
https://www.linkedin.com/in/laurendaube
Lauren Daube
Government Account Representative at Carahsoft
Washington DC-Baltimore Area
https://www.linkedin.com/in/mariadelpilarryan
Pilar McDermott, Ph.D.
Colonel, U.S. Army (Retired); TEDx Speaker; Gandía Leadership Group, LLC
West Point, NY
https://www.linkedin.com/in/victoriacelis
Victoria Celis
National Alliances Manager | CrowdStrike | MBA Candidate
Austin, TX
https://www.linkedin.com/in/rachel-joseph-0683541a2
Rachel Joseph
General Pediatrician
United States
https://www.linkedin.com/in/miguel-melendez-1a45b3ab
Miguel Melendez
Nurse Practitioner at Cleveland Clinic
Cleveland, OH
https://www.linkedin.com/in/kim-simpson-md-faap-843a2a4
Kim Simpson, MD FAAP
Regional Medical Director at UnitedHealth Group
Cleveland, OH
https://www.linkedin.com/in/elizabeth-beach-78466487
Elizabeth Beach
Certified Nurse Midwife at Cleveland Clinic
Cleveland, OH
https://uk.linkedin.com/in/russmaney
Russ Maney
Helping global energy companies and energy intensive industries transition to carbon neutral futures and profitably thrive in rapidly changing markets
London
https://www.linkedin.com/in/ebru-gultekin-a33a5154
Ebru Gultekin
Pediatrician at Cleveland MetroHealth
Cleveland, OH
https://www.linkedin.com/in/lauren-mix-888a3bb9
Lauren Mix
Director of Midwifery and Certified Nurse Midwife at Mt Eaton Midwifery
Cuyahoga Falls, OH
https://www.linkedin.com/in/hulya-bukulmez-md-2b264111
Hulya Bukulmez, MD
Vice Chair Of Pediatric Research at The MetroHealth System (Cleveland, OH)
Cleveland, OH
https://www.linkedin.com/in/alexcowper
Alex Cowper
Certified Nurse Midwife
Cleveland, OH
https://www.linkedin.com/in/michelle-mcintyre-4068481
Michelle - McIntyre
Technical Manager of DevSecOps at DXC/Boeing - Government Azure Cloud
Lake St Louis, MO
https://www.linkedin.com/in/philipwagner
Philip Wagner
Senior Systems Administrator at NPI (National Presort, LP)
Fort Worth, TX
https://www.linkedin.com/in/chad-levendoski-bs-45401735
Chad Levendoski, BS
Tools Support Engineer Tier II (BS, CompTIA ITF+, Azure Fundamentals)
Westminster, CO
DeLanee DeBolt
      
          



            
              
        
              
  

    
        Francis and I teamed up on an IT analyst role this fall and I have to say he was a joy to work with! He is a strong technical resource with a true passion for what he does. He was also extremely receptive, respectful, and professional. I hope to work with Francis again in the future and I would recommend him to anyone!