Ahmed Adel
Information Technology Officer at The Knowledge Hub Universities
IT Engineer @ TKH, Ex Careem, Ex Mobile Software Testing Engineer OPPO
I am an enthusiastic fast self-learner who loves exploring new opportunities and challenges in every step I take, I was an IT Coordinator in Careem, Before that, I had a wonderful journey in the field of software testing in OPPO Telecommunication company while exploring software testing field. and before that, I had a wonderful 3 years in Careem Care team while I was undergraduate from Engineering faculty
The Knowledge Hub Universities
https://eg.linkedin.com/company/theknowledgehub-eg
Information Technology Officer
Cairo, Egypt
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Careem
https://eg.linkedin.com/company/careem
Information Technology Specialist
•Providing first line and second line technical support for all devices including laptops and mobile phones, setting up system access and maintaining access rights, Document and maintain policies and procedures
• Perform daily checks on the systems
• Working with People team (HR) to validate the leaver's assets
• Enforce the IT policies and procedures to meet the standers
• Keeping up to date with the latest technology changes
• Worked closely with SEC team (setup and keep an eye on device status throne the
company SEC APPs)
Cairo, Egypt
https://media-exp1.licdn.com/dms/image/C560BAQECakFb5lj_aw/company-logo_100_100/0/1606036699836?e=1655942400&v=beta&t=5kMU8yFRywFllB-xdDqAGEcpSGGkYFSFo0RyhT7VeGc
Careem
https://eg.linkedin.com/company/careem
Tier III
- To provide professional technical support and troubleshooting for all requests received. 
- Resolve complex Captains issues in support to Level 2 entities, diagnose fault-related cases by effectively utilizing software/tools diagnostics and another network/product utility programs. 
- Able to work closely with engineers, Vendors and Service Providers to adequately test and resolve hardware/software issues. 
- Provide technical support for the resolution of repeated incidents/problems if requested, and identify trends. 
- Resolve customer configuration problems, identify product malfunctions, and simulate communication problems in lab environment for problem resolution 
- Document all troubleshooting and case management actions via the electronic case management system. 
- To prepare technical reports as required (Problem management trend analysis). 
- Technical guidance and support of peers and subordinate positions. 
- Provide on the job coaching and mentioning to the POC department. 
- To undertake any other reasonable task as assigned
Cairo Governorate, Egypt
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Careem
https://eg.linkedin.com/company/careem
Subject Matter Expert
•	Handling captain inquiries via escalations channels 
•	Floor support with captain knowledge [for both voice and non-voice]
•	Reporting on system issues to concern departments 
•	Handing Service level, Agents productivity, concerns and escalations and other shifts handling 
        reports and tasks
•	Shift leader along with Supervisor and team leader. 
•	Cascading refreshment sessions, team briefings and team huddles.
•	Data analysis and execution
•	Product knowledge updates and follow-up on action plans.
•	Coaching sessions 
•	Provide training  candidates joining the customer care and back office team
•	Monitoring agents performance and provide improvement plans
maadi
https://media-exp1.licdn.com/dms/image/C560BAQECakFb5lj_aw/company-logo_100_100/0/1606036699836?e=1655942400&v=beta&t=5kMU8yFRywFllB-xdDqAGEcpSGGkYFSFo0RyhT7VeGc
Careem
https://eg.linkedin.com/company/careem
Senior Global Captain Support Executive
.
Egypt
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Careem
https://eg.linkedin.com/company/careem
Global Captain Support Executive
•	Answer Captain’s inquiries
•	Handle  Captain’s complaints, Follow up with our concern departments
•	Ensure our Captain’s satisfaction after resolving his concerns
•	Build full product knowledge covering all business aspects with SME teammates 
•	Floorwalker delegate and nesting SME, setting new processes for preparing fresh candidates after 
        training to merge within the company culture and improving their performance.
Cairo Governorate, Egypt
https://media-exp1.licdn.com/dms/image/C560BAQECakFb5lj_aw/company-logo_100_100/0/1606036699836?e=1655942400&v=beta&t=5kMU8yFRywFllB-xdDqAGEcpSGGkYFSFo0RyhT7VeGc
OPPO
https://eg.linkedin.com/company/oppo
Mobile Software Testing Engineer
▪ Execute moderately complex test cases in accordance with industry standards and internal /
customer test requirements and provide detailed reports to OPPO BC ENGs and share the results
with the overseas team.
▪ Outlining issues and recommended follow up or action items.
▪ Evaluates tests and analyses hardware/ software for products and accessories.
▪ Assist Management and Sr. Engineers with validating moderately complex engineering reports and
test proposals.
▪ Works with other development teams to design and implement changes for improved quality of
mobile communications devices.
▪ Execute live network testing for performance benchmarking to competitor/reference phones, drive
testing using Mobile Diagnostic Monitors.
▪ Testing the mobile H\W and S\W, built-in and most used third-party APPs in the region, and its
compatibility with the device with reporting the major difference with the market competitors, and
raise the bugs using RTC (IBM reporting tool)
▪ Testing the device H\W and network performance based on the network standard shared by
NTRA
▪ Provide OJT to the newcomer in the team locally and overseas how to validate the system issue
▪ Prepare daily/ weekly / monthly/quarterly reports for the market reported issues
Cairo, Egypt
https://media-exp1.licdn.com/dms/image/C560BAQFKXvADjZhjFg/company-logo_100_100/0/1640569340131?e=1655942400&v=beta&t=Ofexlm-KFX7jPAumZJ5alFSFEeXjw5pPBDNPoy-km04
NG Crossing Egypt
https://eg.linkedin.com/company/ng-crossing-egypt
Reservations Agent
heliopolis egypt
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Electrical, Electronics and Communications Engineering
Bachelor’s Degree
Modern Academy Maadi
https://eg.linkedin.com/school/modern-academy-maadi/
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communication skills diploma
-
التعليم
IEEE Egypt Section
https://eg.linkedin.com/company/tech-community
technical committee
as member in technical committee
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التعليم
Artronix
https://eg.linkedin.com/company/artronix
HR committee
as member in hr committee
https://media-exp1.licdn.com/dms/image/C4D0BAQECUSrkmEX-4A/company-logo_100_100/0/1549498042870?e=1655942400&v=beta&t=4wjm40CICxD7RqAwjMuagYMj82_D1LhkzBNFDFX_nYI
http://www.linkedin.com/learning/autocad-2014-essential-training-2-drawing-fundamentals
AutoCAD 2014 Essential Training: 2 Drawing Fundamentals
www.linkedin.com
LinkedIn
http://www.linkedin.com/learning/body-language-for-leaders
Body Language for Leaders
www.linkedin.com
LinkedIn
http://www.linkedin.com/learning/learning-matlab-2
Learning MATLAB
www.linkedin.com
LinkedIn
http://www.linkedin.com/learning/learning-powerpoint-2016-3
Learning PowerPoint 2016
www.linkedin.com
LinkedIn
http://www.linkedin.com/learning/writing-customer-service-emails
Writing Customer Service Emails
www.linkedin.com
LinkedIn
http://www.linkedin.com/learning/managing-your-time
Managing Your Time
www.linkedin.com
LinkedIn
http://www.linkedin.com/learning/delivering-bad-news-effectively
Delivering Bad News Effectively
www.linkedin.com
LinkedIn
http://www.linkedin.com/learning/developing-your-emotional-intelligence
Developing Your Emotional Intelligence
www.linkedin.com
LinkedIn
embedded system diploma
egyptian engineers syndicate
https://eg.linkedin.com/in/nermine-marei
Nermine Marei
Student Life Jr. Officer
القاهرة, مصر
https://eg.linkedin.com/in/mohamed-short-a62140ab
Mohamed Short
Head of Care Operations at Careem
مصر
https://eg.linkedin.com/in/mohamed-hamouda-ph-d-00aa7282
Mohamed Hamouda, Ph.D.
Lecturer at Coventry University Branch in the Knowledge Hub Universities
القاهرة, مصر
https://eg.linkedin.com/in/menna-mohamed-320335154
Menna Mohamed
Graduate Teaching Assistant at The British University in Egypt
مصر
https://eg.linkedin.com/in/abdullah-mohammed-653b8b10a
Abdullah Mohammed
Paymob | Fin-Tech | E-Payments | Operations | Delivery | Ride Hailing | Performance | Budgeting and Planning | Logistics | UBER | Careem | Survv | Wssel
أكتوبر 6
https://eg.linkedin.com/in/mariam-aboutaleb-b48a12114
Mariam Aboutaleb
Content Senior Team Leader at Vodafone | Ex-Careem an Uber Company
القاهرة, مصر
https://eg.linkedin.com/in/mostafa-tolimat-02294114b
Mostafa Tolimat
Information Technology Engineer at OLX Egypt
القاهرة
https://eg.linkedin.com/in/yasmeen-fahmy-9622b791
Yasmeen Fahmy
Admissions Lead at The Knowledge Hub Universities
القاهرة, مصر
https://eg.linkedin.com/in/shahista-al-banna-aa3a85b3
Shahista Al-Banna
Registrar Officer at The Knowledge Hub Universities
مصر
https://sa.linkedin.com/in/omar-abudawood
Omar Abudawood
Operations Manager
جدة
https://eg.linkedin.com/in/mostafa-mahmoud-rabie-724517226
Mostafa Mahmoud Rabie
Assistant Lecturer at Coventry University Branch in Egypt (The Knowledge Hub Universities)
القاهرة, مصر
https://eg.linkedin.com/in/ayousry
Abdullah Yousry
Senior Call Center Manager at Klivvr
الشيخ زايد
https://eg.linkedin.com/in/salma-el-hefny-212827189
Salma El Hefny
Assistant Lecturer of Business Administration at The Knowledge Hub Universities
مصر
https://eg.linkedin.com/in/amr-hassan-35141a12b
Amr Hassan
Co-Driving Zoomcar
مصر
https://eg.linkedin.com/in/mohamed-montaser
Mohamed Montaser
Data Analyst
القاهرة, مصر
https://eg.linkedin.com/in/omar-shindy
Omar Shindy
Assistant Lecturer at The Knowledge Hub Universities - Coventry University
القاهرة الجديدة
https://eg.linkedin.com/in/omar-zamel
Omar Ahmed
Quality Assurance Coordinator at InstaShop
الجيزة
https://eg.linkedin.com/in/faisal-alrafie-05335040
faisal alrafie
Regional Business and Data Analytics Manager at Careem
مصر
https://eg.linkedin.com/in/nesreenabdelhakem
Nesrin Abd Elhakim
Senior Talent Management And Employer Branding Specialist | Senior Human Resources specialist | Freelancer Recruiter | ATS CV
الجيزة
Islam Mahmoud
      
          



            
              
        
              
  

    
        It was fantastic to work together with Ahmed, who was an exceptional knowledge in Support and Security engineer. We worked together on several projects for almost 2 years. Ahmed’s professionalism and healthy perfectionism always motivated me to do my own part of the job better. He is always willing to help when needed and is a professional who personifies the qualities of a team worker and a great leader. Thank you, Ahmed! You made the transition relatively smooth for me and was really helpful. Ahmed Belal
      
          



            
              
        
              
  

    
        I had the chance to work with Ahmed for about a year and during this time he has shown a high level of ownership and accountability for assigned tasks, he is very focused to deliver on time and with quality and a he also learn quickly.
Looking forward to work with him again and wish him the best in his career.
Ahmed Abugabal
https://eg.linkedin.com/in/ahmed-abugabal
3D Character Animator
مصر
Ahmed Adel
https://eg.linkedin.com/in/ahmed-adel-226936a2
Human Resources Operations Supervisor
الجيزة, مصر
Ahmed A.
https://ae.linkedin.com/in/aadel
CIO | CTO | CDO | Global IT Leader | Growth Enabler | Digital Transformation | Cybersecurity
دبي, الإمارات العربية المتحدة
Ahmed Adel
https://eg.linkedin.com/in/ahmed-adel-564674b9
Planning Engineer at Orascom Construction Ltd
مصر
Ahmed Adel
https://eg.linkedin.com/in/ahmedadel90
I help talented experts and job seekers overcome employability challenges and land their dream Jobs 🎯 – message me If you need help with your job hunt 👍🏼
أكتوبر 6