anthony aikman , mba
Product Director - Customer Service Technology at CONA Services
product director - salesforce customer service cona service
data driven technology leader , crm martech professional , mba , combat veteran thrives intersection technology , strategy , operation . enterprise level experience across defense , casino gaming , mortgage lending , consumer good industry internationally . built led high performing technology delivery team operating within agile framework . able effectively communicate stakeholder end user c level identify prioritize opportunity . led enterprise full life cycle implementation : service cloud , financial service cloud , field service , einstein , pardot , marketing cloud . additional technology : five9 , ringcentral , mulesoft , jira , octane , tableau , gearset , copado
CONA Services
https://www.linkedin.com/company/conaservices
Product Director - Customer Service Technology
Manage team of product owners responsible for the multi-tenant Salesforce org serving Coca Cola's North American Bottlers. > 2,500 users working in Contact Center and Field Service.
https://media-exp1.licdn.com/dms/image/C560BAQFrj0Xm461UFQ/company-logo_100_100/0/1626894459212?e=1655942400&v=beta&t=TzU2mF3UhWvbWea_nF5cN0mXEgJQfnYu6x3EknL1sNE
NewRez LLC
https://www.linkedin.com/company/newrez-llc
Senior Manager - CRM Technology
Responsible for the FSC, Marketing Cloud, Five9 CTI, and Total Expert platforms. Oversaw implementation of Financial Service Cloud (from Service Cloud). Grew and managed team of BAs, Admins, and Developers. Developed the CRM roadmap and delivered high impact enhancements to our business users.
1100 Virginia Dr, Fort Washington PA 19034, United States
https://media-exp1.licdn.com/dms/image/C4D0BAQGH5lrub0gQuA/company-logo_100_100/0/1621960307392?e=1655942400&v=beta&t=f46VjzTHmW-YWAjvM3Tm79X_w7hK_G-fC6tQkUuA0y8
Penn National Gaming
https://www.linkedin.com/company/pennnationalgaming
IT Product Owner & Business Analyst
IT product owner of Salesforce ecosystem. Led full lifecycle implementations of Service Cloud, Marketing Cloud, and Pardot for >6,000 users across >40 geographically distributed casino & hotel properties.
Led business engagement and product roadmap. Experience with all aspects of digital & direct mail marketing, customer segmentation, offer delivery, and redemption.
Wyomissing, PA
https://media-exp1.licdn.com/dms/image/C4D0BAQF1OQcO8fLtCA/company-logo_100_100/0/1599244390153?e=1655942400&v=beta&t=zRAxDNrlfHTpKIN4oXUxjPnuv54N3m0sXP06DcVC3RI
Global Aerospace Logistics LLC (GAL)
https://www.linkedin.com/company/galuae
Consultant - UAE Air Force
Performed requirements analysis, advised, and instructed on the employment and acquisition of simulation systems in support of air/land integration.
Staff member of the first U.S. accredited JTAC School outside of NATO member states.
Contributed to the establishment and development of a key strategic capability for the UAE.
United Arab Emirates
https://media-exp1.licdn.com/dms/image/C510BAQELsDJ4I0LOBA/company-logo_100_100/0/1574006431406?e=1655942400&v=beta&t=Z2eBs9Nn3nHK-ko2Lhh6I67Tc-v4oASjQwTSzxBmOjM
Fidelity Technologies Corporation
https://www.linkedin.com/company/fidelity-technologies
Product Line Manager
Sole employee in the UAE. Responsible for business development, contract management, and product management. Deployed four simulation systems to the UAE Armed Forces.
United Arab Emirates and Reading, PA
https://media-exp1.licdn.com/dms/image/C4D0BAQEnAAYl_PovfQ/company-logo_100_100/0/1523993868944?e=1655942400&v=beta&t=23oCkKYR1egiSbK2mspPmPjGMf7eIiSnVCDfGmqM6ns
US Army
https://www.linkedin.com/company/us-army
Operations Manager
Managed high performing teams in high pressure environments.
Worldwide
https://media-exp1.licdn.com/dms/image/C4D0BAQHs7WhQTJ7GTQ/company-logo_100_100/0/1519856313202?e=1655942400&v=beta&t=bXjUfpYuR9GBCKq9thMIMaWA-cZYo0C3oUvIp9soT2o
International Business
Master of Business Administration (M.B.A.)
University of Scranton
https://www.linkedin.com/school/university-of-scranton/
AACSB accredited business education with a strong focus on ethics.
https://media-exp1.licdn.com/dms/image/C4E0BAQEkkG9O59R6nQ/company-logo_100_100/0/1519856379434?e=1655942400&v=beta&t=LFG3Ee_aQguo7OFstc5DEcYldzBma9PWfNsR24QrFPk
Strategic Thinking and Leadership for Growth
University of Pennsylvania - The Wharton School
https://www.linkedin.com/school/the-wharton-school/
Executive education course on strategic thinking at all organizational levels, market position, M&A, and leadership. Course was delivered in Dubai by Profs. Harbir Singh and Michael Useem.
https://media-exp1.licdn.com/dms/image/C4D0BAQFBV1fquWykgQ/company-logo_100_100/0/1625235735017?e=1655942400&v=beta&t=mKvt7lfnvy33JYvM6j7fTvKsojAEgpLxv7I6ZixkmuQ
Management
Bachelor’s Degree
American Military University
https://www.linkedin.com/school/american-military-university/
Coursework included: Operations Management, Management Information Systems, Managerial Accounting, Economics, Financial Analysis, Acquisition Test and Evaluation, Defense Acquisition Management, and Decision Analysis
https://media-exp1.licdn.com/dms/image/C4E0BAQHyETGd0M4QIw/company-logo_100_100/0/1579814246414?e=1655942400&v=beta&t=LRFJiihLLSLXCVo_a3b_AK-wvhOaGr-dfJEG61m4xBs
Social Services
The Warrior Connection, Inc.
https://www.linkedin.com/company/the-warrior-connection-inc.
Member Of The Board Of Advisors
https://media-exp1.licdn.com/dms/image/C4E0BAQGI__MaiIf7Xg/company-logo_100_100/0/1586559822556?e=1655942400&v=beta&t=Z2SiN4LIM7r0x_D7jqmKjZWUTw4P7TV6xX0wcBcJoj0
https://www.linkedin.com/in/sarahdawnjones
Sarah D. Jones
Business Administration |  Customer Service | Inside Sales | Accounts Payable & Receivable | Project Coordinator
Atlanta Metropolitan Area
https://www.linkedin.com/in/kcsanders
KC Sanders
Creating magic is what I do.
Greater Orlando
https://www.linkedin.com/in/jyoshna-muddasani-24a4301a7
Jyoshna Muddasani
Quality Assurance Analyst at ServiceLink
Sewickley, PA
https://www.linkedin.com/in/kylensmith
Kyle N. Smith
Software Engineering Manager
Wilmington, DE
https://www.linkedin.com/in/christine-taylor-3602b723
Christine Taylor
Staff Accountant
Malvern, PA
https://www.linkedin.com/in/barbara-suarez-2010b7161
Barbara Suarez
Certified Public Accountant at BRUNO, PC
Greater Boston
https://by.linkedin.com/in/dmitriy-davydenko-346008a1
Dmitriy Davydenko
Economist – Servolux, Group of Companies
Minsk, Belarus
https://es.linkedin.com/in/jose-luis-mora-moral
Jose Luis Mora
Técnico comercial
Seville
https://www.linkedin.com/in/dsilvercomm
Daniel Silver
Marketing Manager, Codes & Standards at ASME (The American Society of Mechanical Engineers)
New York City Metropolitan Area
https://www.linkedin.com/in/sabrinamcdow
Sabrina McDow
CEO at Children's Health Center of Columbus, Inc.
Columbus, MS
https://www.linkedin.com/in/jeffrey-mcmurray-98344061
Jeffrey McMurray
Key Account Sales Manager at Virtual Supply
Portland, OR
https://mx.linkedin.com/in/iamluismonster
Luis Castrejón
Gaming and Digital Media Executive at Big Monster MX
Mexico City
https://fi.linkedin.com/in/narmeenmarji
Narmeen Marji
Architect, Urban Planner, AR Developer
Tampere
https://de.linkedin.com/in/daniel-linke-phd-269091131
Daniel Linke, PhD
Senior Product Manager Sports at KINEXON
Bavaria, Germany
https://www.linkedin.com/in/tom-swanson-30b61813
Tom Swanson
B2B marketing strategy | Driving real business value
Seattle, WA
https://www.linkedin.com/in/dhanya-nair-06361736
Dhanya Nair
Assistant Professor at Chapman University
San Diego County, CA
https://www.linkedin.com/in/charlescota
Charles Cota
IT Manager | Innovative Problem Solving Strategist | Cross-Team Collaborator | Product, Program, and People Manager with 10 years of Healthcare Information Technology Experience.
Greater Hartford
https://www.linkedin.com/in/heath-palmer
Heath Palmer
Junior Engineer at Infinity Labs LLC.
Cincinnati, OH
https://uk.linkedin.com/in/thortonhorsman
Taliesin Horton-Horsman
Space Systems Engineer at Space Forge
Cranfield
I absolutely love working in the US, I am forever grateful for this opportunity. But man, don't I wish I could just speak Italian on the job…
https://www.linkedin.com/signup/cold-join
Liked by Anthony Aikman, MBA
The Seattle Mariners have partnered with Swire Coca-Cola, USA to make Coca-Cola the team’s new “Official Fan Refreshment.”As part of the new…
https://www.linkedin.com/signup/cold-join
Liked by Anthony Aikman, MBA
Deloitte stands with Ukraine.  #deloitte
https://www.linkedin.com/signup/cold-join
Liked by Anthony Aikman, MBA
https://media-exp1.licdn.com/dms/image/C5607AQHzu5to33E7Gw/group-logo_image-shrink_200x200/0/1631425904949?e=1647691200&v=beta&t=Kypi3uoCJKgHUsYgldZ2xIcUVlY8iZuaaHwOcYVmRJc
25th Infantry Division Veterans
https://www.linkedin.com/groups/1504407
https://media-exp1.licdn.com/dms/image/C5607AQHdJo6hCy-VbA/group-logo_image-shrink_200x200/0/1631402992192?e=1647691200&v=beta&t=hvF0IqHCk1ytxzNp5HXKYxZAu6OynViPMdBfjz9-X1w
United Arab Emirates
https://www.linkedin.com/groups/107842
https://media-exp1.licdn.com/dms/image/C4D07AQGW2QIol8Y9TA/group-logo_image-shrink_200x200/0/1631370237503?e=1647691200&v=beta&t=nir5XJjtCv54Y8zRNsTaYz-ozrmj9mLYjBbpncJ-Sx0
Online Gambling & Gaming Professionals
https://www.linkedin.com/groups/1874456
https://media-exp1.licdn.com/dms/image/C4D07AQGFby6uOp8INQ/group-logo_image-shrink_200x200/0/1631363206593?e=1647691200&v=beta&t=0v2TYJewhexYxnJQDG0QqJOT5ECTm-aKa5QKGRYpnFk
Product Management
https://www.linkedin.com/groups/42629
https://media-exp1.licdn.com/dms/image/C4D07AQEE4tBXFoDM9w/group-logo_image-shrink_200x200/0/1631362972475?e=1647691200&v=beta&t=PedyMNi0kML-b_3f0gLmR07M8Dvrtio6ThPfGb-07Fk
America's First Team (1CD)
https://www.linkedin.com/groups/135045
https://media-exp1.licdn.com/dms/image/C5107AQHtvXqa1vA_PQ/group-logo_image-shrink_200x200/0/1631411285408?e=1647691200&v=beta&t=CwNUuMFNIHlyS0Qalo5vq0yrYrsaYhZISHu2vG27eFI
Special Operations Command - South (SOCSOUTH) Working Group
https://www.linkedin.com/groups/3514301
https://media-exp1.licdn.com/dms/image/C4D07AQHfqwJjAlwo-w/group-logo_image-shrink_200x200/0/1631366496674?e=1647691200&v=beta&t=ECIhfhe_-lp2unGJirkuggt-PJnjr2-gKydFwAh8sMM
US Military Veterans Network
https://www.linkedin.com/groups/50953
https://media-exp1.licdn.com/dms/image/C4E07AQElNXsSC3aK5Q/group-logo_image-shrink_200x200/0/1631378972426?e=1647691200&v=beta&t=widfa3oqgw8wVhqte3k2Ju2VGOcu_REu1pjwkmhNSz0
National Security Tek
https://www.linkedin.com/groups/2830497
https://media-exp1.licdn.com/dms/image/C4E07AQFq5inxgeQIEA/group-logo_image-shrink_92x92/0/1631007345298?e=1647691200&v=beta&t=DL7nvbVvNJPgc2LLF_oBagdFvlo1Ih_LCvw1xe1Ukfo
Department of Defense
https://www.linkedin.com/groups/100364
https://media-exp1.licdn.com/dms/image/C4D07AQH6XPvACH8tcA/group-logo_image-shrink_92x92/0/1525123894294?e=1647691200&v=beta&t=rOAWoOPDwSGPW8phTz29LeU3cH80VpcIFYznhq32G3U
Business Analyst Professional - BA, Analysis, Data Analyst, Data Scientist
https://www.linkedin.com/groups/60878
https://media-exp1.licdn.com/dms/image/C5107AQF968cXYMEr2w/group-logo_image-shrink_200x200/0/1631417325819?e=1647691200&v=beta&t=KWR7A4050F16eImcjAeEAvzwuNhURgNAdhhdt-QHDwo
Business Analyst Times
https://www.linkedin.com/groups/2824059
https://media-exp1.licdn.com/dms/image/C4D07AQFZ9nXWoKVNvw/group-logo_image-shrink_200x200/0/1631369315208?e=1647691200&v=beta&t=BmmbE4naZjxxqC7eg36sNCAQDU10krdODMn1RL5Mr3E
Members of the Veterans of Foreign Wars (VFW)
https://www.linkedin.com/groups/74896
https://static-exp1.licdn.com/sc/h/4h1ldzvvebtszyx75ve7dst1v
Salesforce Challenges Discussion
https://www.linkedin.com/groups/12562412
https://media-exp1.licdn.com/dms/image/C5607AQHhDNPrARojQg/group-logo_image-shrink_200x200/0/1631427765463?e=1647691200&v=beta&t=8rXa6SJRIr4BWW3tCXJNKGZJ9MW3psk6BO0suf-eIZQ
Casino and Gaming Executive Network
https://www.linkedin.com/groups/1895112