Paul Brzonkala
Client Partner - Contact Center Strategy at Verizon Business
Contact Center Strategy and Enterprise Integration
Specialties: I have broad experience within the contact center industry including finance, technology, operations, management and sales since 1994. Experience includes: 

Onshore, near-shore and offshore outsourcing.
Technology and architecture hosting.
Customer Contact process re-engineering and design.
VoIP and Hybrid Network Consolidation.
OpEx/CapEx modeling with focus on ROI/TCO.
Centralized, consolidated and managed infrastructure transformation.
Enterprise Integration.
Verizon Business
https://www.linkedin.com/company/verizonbusiness
Client Partner - Contact Center Strategy
Recommending strategy and solutions around technology, people and process within the contact center industry for Global Named Accounts. Integration Partners included Genesys, Cisco, Nortel, Avaya, Aspect and Oracle. Clients Included Charles Schwab, Washington Mutual, State of California, Kaiser Permanente, Countrywide and American Express.
https://media-exp1.licdn.com/dms/image/C4D0BAQGLP60sAFDEAg/company-logo_100_100/0/1645725434843?e=1655942400&v=beta&t=g435EWRnp0Sz48D5fSarWK0LfwBKPPztzvbj_NcRkuA
SlashSupport
https://www.linkedin.com/company/css-corp
Regional Vice President - Business Development
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PeopleSupport, Inc
https://www.linkedin.com/company/aegis-peoplesupport-inc.
Director - Strategic Alliances
Aligning external consulting and technology solutions around PeopleSupport's delivery of people and process refinement to drive a total solution approach.
Customer Focus Services
VP Sales and Corporate Controller
Vice President of Sales and Corporate Controller
TeleTech Holdings
https://www.linkedin.com/company/ttec
Director - Advanced Solutions Sales
Advanced Solutions comprising hosted, managed components including ASR, CTI, IVR, ACD, Web/Email. Integration Partners included Genesys, Nortel, Speechworks, Edify and Avaya
https://media-exp1.licdn.com/dms/image/C4E0BAQE6IxM35vTEEw/company-logo_100_100/0/1626711909581?e=1655942400&v=beta&t=jAw0FUtR1TBdoOhpD4MfZce8NDY48iPt8Kdm3oRufEw
MCI
Customer Solutions Manager
MCI
Contact Solutions Manager
MCI / MCI Worldcom
https://www.linkedin.com/company/verizonbusiness
Sales Manager - Contact Center Solutions - Global Named Accounts
Started at MCI building financial information systems to measure ROI performance of the telemarketing call centers. In 1995, built an industry award-winning outsourcing call center in AZ and managed the technology platforms from a Sr. Management role until late 1997, when I was asked to move into a sales role. Worked with Global Named accounts until mid-1999. Clients included Coke, Duke Power, Wachovia Bank and Bank of America.
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BS Finance
George Mason University - School of Business
https://www.linkedin.com/school/george-mason-university-school-of-business/
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BS Finance
University of Virginia
https://www.linkedin.com/school/university-of-virginia/
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https://www.linkedin.com/in/paulette-p-269a061a4
Paulette P
Global Technology Alliance Manager at Verizon Business
New York, NY
https://www.linkedin.com/in/kenny-barnes-sr-5075aa13
Kenny Barnes, Sr.
CEO at ROOT, Inc
Washington, DC
https://www.linkedin.com/in/charitha-vennapusa-6a95b3207
Charitha Vennapusa
Student at University of Chicago
Fairfax, VA
https://www.linkedin.com/in/saiduduru-1603
Sai Duduru
Computer Science student at Virginia Tech University | Seeking 2022 Internship
Fairfax, VA
https://www.linkedin.com/in/manpreetgolden
Manpreet Singh
Financial Services Professional helping clients with custom tailored solutions
Potomac, MD
https://www.linkedin.com/in/vaasudev-agadkar-a4a020190
Vaasudev Agadkar
Student at Oakton High School
Washington DC-Baltimore Area
https://www.linkedin.com/in/seanbare
Sean Bare
Chief Financial Officer at AREP
Herndon, VA
https://www.linkedin.com/in/willie-mccloud-42834a8
Willie McCloud
Project Coordinator at VERSA Integrated Solutions, Inc.
Beltsville, MD
https://www.linkedin.com/in/kevin-joseph-b8458a78
Kevin Joseph
Registered Client Associate at Merrill Lynch
Washington DC-Baltimore Area
https://www.linkedin.com/in/kristine-layton-stebbins-cpa-34a1a
Kristine Layton Stebbins, CPA
Sr. Vice President, Controller at 24 Hour Fitness
Carlsbad, CA
https://www.linkedin.com/in/hope-kim-b6803b193
Hope Kim
Student at Parsons School of Design
New York, NY
https://www.linkedin.com/in/faith-jung-0324061b9
Faith Jung
Food Science & Tech Student at Virginia Tech
Blacksburg, VA
https://www.linkedin.com/in/justin-brady-bb874b1b6
Justin Brady
Computer Science Student at the University of Virginia
United States
https://www.linkedin.com/in/robert-boyle-5112b71b5
Robert Boyle
Student at University of Virginia
Vienna, VA
https://in.linkedin.com/in/t-m-mustaq-ali-sha-2715603b
T M MUSTAQ ALI SHA
DIRECTOR OPERATIONS
Karnataka, India
https://www.linkedin.com/in/sabrina-hannan-53b6a2135
Sabrina Hannan
Staff Accountant at Clinical Care Options
Chantilly, VA
https://www.linkedin.com/in/edwardjwalsh
Ed Walsh
CEO @ChaosSearch – Challenger, innovator & believer that great teams deliver amazing client experiences | Log Analytics, Security, Data lake, Cloud Data Lakes, Cloud Data Warehousing, Cloud & AI
Greater Boston
https://www.linkedin.com/in/allareznik
Alla Reznik
Executive Director, Head of Product Segment Enablement
Great Falls, VA
Ed Romson
      
          



            
              
        
              
  

    
        Paul was an active and highly effective member of our Operations Team dealing with technology services and planning Ed Romson
      
          



            
              
        
              
  

    
        Paul and I have explored many business opportunities during our long association.  We share leads and advice. He is a hard driver and very concerned with customer quality and satisfaction.
Paul Brzonkala
https://www.linkedin.com/in/paul-brzonkala-370795
Los Angeles, CA
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MCI Directory
https://www.linkedin.com/groups/131313
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Worldwide Contact Center Professionals - Execs In The Know
https://www.linkedin.com/groups/71348
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ContactCentre Professional
https://www.linkedin.com/groups/53239
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The Classic MCI Alumni Group
https://www.linkedin.com/groups/52503
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CallCentre Search - Professionals from the America's
https://www.linkedin.com/groups/2270885
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Best Practices in Call Centers Worldwide – MetricNet Certified | Contact Center Best Practices
https://www.linkedin.com/groups/1801665
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CallCentre Search
https://www.linkedin.com/groups/1530777
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Outsourcing & Offshoring
https://www.linkedin.com/groups/90639