Arthur Henderson
Help Desk Administrator II at Woodruff Sawyer
IT Helpdesk Administrator
Experienced technical support professional with over 15 years of experience troubleshooting software, hardware, software compliance, patching, and software install issues. I am highly skilled with implementing all aspects of end user support; either on-site, by phone, or remote desktop. I have the proven work experience supporting multiple users, prioritizing issues and getting things done.

•	Skilled in Exchange. Able to create User accounts, User groups,   mailbox, group mailbox, and management
•	Supported between 70 and 3000 end users throughout my career
•	Successful experience using SCCM 2007 and SMS 2003 for licensing
•	Experience supporting all user types, including high touch executive users
•	Tactfully created and updated solution articles related to users support issues within                  SharePoint for future reference and faster resolution      

TECHNICAL SKILLS
Operating Systems - Windows Server 2003/2008, Windows XP/7, Exchange 2007/2010
Applications – Active Directory, Intellij, System Center Configuration Manager 2003/2007, Office 2010/2013, Symantec and Trend Antivirus, Avaya X-one Communicator, Siebel and Vantive
Woodruff Sawyer
https://www.linkedin.com/company/woodruff-sawyer
Help Desk Administrator II
San Francisco Bay Area
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Innovative Interfaces
IT Helpdesk Administrator - Contractor
Joined team providing support for 400 users worldwide during US hours.  Supported users in the Emeryville, Ca office directly. Phone support/GoToAssist support to the other US, and our International office.
Configured and upgraded end users systems.
User account and mailbox creation using Office 365
Used Acronis to maintain laptop and desktop images. 
Used VM vSphere 5.5 to create templates and deploy Windows 2012R2 servers.
Emeryville, Ca
Freelance
System/Desktop Support
Supporting and maintaining desktops and laptops in a Windows environment.
Hercules, CA.
Innovative Interfaces
https://www.linkedin.com/company/innovative-interfaces
IT Helpdesk Administrator - Contractor
Joined team providing support for 400 users worldwide during US hours.  Supported users in the Emeryville, Ca office directly. Phone support/GoToAssist support to the other US, and our International office.
Configured and upgraded end users systems.
User account and mailbox creation.
Used Acronis to maintain laptop and desktop images.
Emeryville, CA
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GXS
https://www.linkedin.com/company/gxs
System/Network  Administrator
•	Supported 3000 plus global users on a 24x5 call rotation 
•	Successfully used  Siebel ticketing system to keep users informed about their support issues and to track my progress
•	Single support contact for three west coast offices: Concord, Emeryville and Irvine
•	On 24x5 call rotation.
•	Installed and configured custom applications for end users
•	Built laptops and desktops
•	Created and removed users (and groups) on Exchange.  As well as created/removed mailboxes 
•	Used SCCM 2007 software metering and software inventory
•	Diligently worked with the Purchasing Team to bring software licensing into compliance 
•	Implemented Lite-touch to maintain specialized NOC images
Gaithersburg, MD, - Remote
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Inovis
https://www.linkedin.com/company/inovis
System Administrator II (acquired by GXS)
•	Supported 700 plus global users on a 24x7 call rotation
•	Used System Management Server 2003 for software updates, MS patches, inventory and software metering
•	Successfully used Siebel ticketing system to keep users informed about their support issues and to track my progress 
•	Diligently supported three west coast offices, Concord, Emeryville and Irvine on a 24x7 call rotation
•	Installed and configured custom applications for users as well as built laptops and desktops
•	Created and removed users (and groups) on Exchange.  As well as created/removed mailboxes 
•	Diligently worked with the Purchasing Team to bring software licensing into compliance 
•	Successfully used Ghost for imaging workstations
        Received the Quarterly Employee Recognition Award in 2011
Alpharetta, GA. - Remote
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Inovis
https://www.linkedin.com/company/inovis
Sr. Helpdesk Engineer
Alpharetta, GA. - Remote
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QRS (acquried by Inovis)
https://www.linkedin.com/company/qrs
Sr. Helpdesk Analyst IV
•	Jack-of-all-trade that supported 500 plus users across multiple US sites on a 24x7 call rotation
•	Successfully used Vantive ticketing system to keep users informed about their support issues and to track my progress  
•	Successfully used Ghost for imaging workstations
•	Implemented new employees workstation setup and configuration 
•	Provided support to all areas of the business, including high touch executive support
•	Created and removed users (and groups) on Exchange.  As well as created/removed mailboxes 
•	Diligent team member that physically migrated office and building moves
•	Patching and Inventory Administrator using SMS 2.0 
•	Happily attended tradeshows with the marketing team so to help with booth setup and technical support
•	Received the Quarterly Employee Recognition Award for my work and support at trade shows
Richmond, CA.
QRS (acquried by Inovis)
https://www.linkedin.com/company/qrs
Helpdesk Analyst
Richmond, CA.
QRS (acquried by Inovis)
https://www.linkedin.com/company/qrs
Helpdesk Engineer
•	End User support for a B2B startup
•	One of two person team supporting 70 users
•	Successfully performed laptop /desktop installs and configuration
•	Provided software support
•	Happily attended tradeshows with the marketing team so to help with booth setup and technical support
San Francisco, CA.
Statistics
Bachelor's degree
California State University, East Bay (formally known as:  CSU Hayward)
https://www.linkedin.com/in/sri-balusu-52a85490
SRI BALUSU
oracle dba at self
Alpharetta, GA
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Billy Epperson
Independent Computer Software Professional
Chickamauga, GA
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Matthew Flammer
Support Engineer II at Cleo
Mahanoy City, PA
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Peggyann Knoepfle
Accounts Receivable Specialist at Cleo
Belvidere, IL
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Grace Grospe
Cloud Applications Consultant /Professional Services at OpenText
Central Luzon, Philippines
https://www.linkedin.com/in/inna-gaydarova-b682939b
Inna Gaydarova
ORACLE DBA at OpenText
Concord, CA
https://ph.linkedin.com/in/marlon-ison-7b92329a
MARLON ISON
Assosciate IT at GXS Philippines Inc
Calabarzon, Philippines
https://www.linkedin.com/in/david-prosen-46563a85
David Prosen
Domestic Transportation Coordinator
Cottage Grove, MN
https://www.linkedin.com/in/jeff-scibilia-b680b71ba
Jeff Scibilia
Senior Account Executive at Cleo
Moultonborough, NH
https://www.linkedin.com/in/sandra-saukaitis-060540b7
Sandra Saukaitis
Administrative Assistant at Cleo
Pottsville, PA
https://www.linkedin.com/in/deanne-henn-9008a8177
Deanne Henn
Support Engineer II at Cleo
Greater Rockford Area
https://www.linkedin.com/in/kassandra-kovalusky-aba98a166
KASSANDRA KOVALUSKY
Lead Support Engineer at Cleo
Greater Scranton Area
https://www.linkedin.com/in/mark-bell-34170255
Mark Bell
Supplies Manager/Dean of Halls Atlanta Floral Design School at Halls Atlanta Wholesale Florist
Atlanta, GA
https://www.linkedin.com/in/kelly-motuk-8a606819a
Kelly Motuk
Product Trainer at Cleo
Greater Scranton Area
https://th.linkedin.com/in/padma-raju-8109a059
Padma Raju
--
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https://www.linkedin.com/in/carlos-smith-9a5a8529
Carlos Smith
Senior Systems Engineer at The Home Depot, Inc.
Atlanta, GA
https://www.linkedin.com/in/russ-hatfield-aa665b4
Russ Hatfield
Partner  at R & B Real Estate LLC
Atlanta, GA
https://www.linkedin.com/in/todd-hunyara-2387b953
Todd Hunyara
Sr. Implementation Engineer II at Cleo
Schuylkill Haven, PA
https://www.linkedin.com/in/robin-williams-brown-94028120
Robin Williams-Brown
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United States
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https://www.linkedin.com/in/arthurhenderson2
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https://www.linkedin.com/in/arthur-henderson1982
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https://www.linkedin.com/in/artyhen7
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https://www.linkedin.com/in/arthur-henderson-269b818
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Arthur Henderson
https://www.linkedin.com/in/arhenderson
Arlington, VA