aarif azam
IT Support Technician II at Alameda County Public Health
support technician ii alameda county public health| year bay area alum
american born indian , son two hardworking immigrant . pride self-motivated , dedicated , inclusive individual 4 year customer service experience 1 year experience . proud alumnus year program excelled amazing opportunity placed google apprenticeship program . future , hope work google amazing experience !
Alameda County Public Health
IT Support Technician II
Ontrak, Inc
https://www.linkedin.com/company/ontrak-health
Support Engineer
-Remotely supporting care coaches and member engagement specialists by troubleshooting issues such as audio, calls not reaching to members, and members not receiving SMS's within the Thrio application 
-In charge of Thrio and Salesforce related issues that come into the Jira ticket queue and completing them in a timely and efficient matter
-Creating Salesforce accounts and contacts for new employees
-Off-boarding employees by updating their information in Thrio, Salesforce, and Microsoft Excel
-Documenting new Thrio updates on Microsoft Visio
https://media-exp1.licdn.com/dms/image/C560BAQEshThX4hBeGQ/company-logo_100_100/0/1620334323579?e=1655942400&v=beta&t=ooJso3K3GiHdKCQit35jNtybJXdqweN33vsHpw0odMQ
Wikimedia Foundation
https://www.linkedin.com/company/wikimedia-foundation
IT Contractor
-Maintained conference rooms by checking if audio and video are functional for staff to use
-In charge of tier 1 ticketing through the Zendesk ticketing system
-Assisted global employees through remote support troubleshooting issues such as password resets, access to Slack channels, Google Meet audio issues, and ordering logistics
San Francisco, California
https://media-exp1.licdn.com/dms/image/C4E0BAQF3llJ-DxuEFA/company-logo_100_100/0/1519856569257?e=1655942400&v=beta&t=H_pbIZo1FQbbyp_tfLkEiRy6ZXlJi2GrKzkPu9YKHs4
Google
https://www.linkedin.com/company/google
IT Apprentice
-Provided front line technical support for every employee troubleshooting issues with platforms ranging from Chrome OS, Mac OS, Windows, Android OS, and iOS
-In charge of weekly vendor on-boarding sessions for 20-30 individuals, which consisted of setting up their 2-factor Authentication Key, assigning their corporate username, distributing their hardware, and ensuring that new contractors are ready to be productive 
-Investigated software and hardware issues in order to find the root cause to provide the best solutions for every employee
Projects:
-Created guide for future SFO Google IT Apprentices 
-Contributed on the SFO techstop refresh period which included cable management, rearranged furniture, and ordering new hardware such as Android phones for techs to test
San Francisco Bay Area
https://media-exp1.licdn.com/dms/image/C4D0BAQHiNSL4Or29cg/company-logo_100_100/0/1519856215226?e=1655942400&v=beta&t=I3wjgj0XaOvOEEijwV-l2GdsHMNBE4TuNLd2LaE2S2Y
Year Up
https://www.linkedin.com/company/year-up
Information Technology Trainee
Year Up is an intensive, competitive technical training and career development program with over 250 corporate partners, graduating thousands of students annually across the nation. The program includes college-level courses, professional training and a six-month internship

Activities and Societies: Student Community Ambassador, Information Session Facilitator, Party Planning Committee Member, UCSF Pritzker Mindfulness Program Participant

Achievements: 
-Build Trust and Be Honest core values award
-Featured on Year Up's Facebook and Instagram page
-Unsung Intern of the Year award
https://media-exp1.licdn.com/dms/image/C560BAQFsfLcEADumZg/company-logo_100_100/0/1519856249083?e=1655942400&v=beta&t=t7SrbBzHTx_yCe-2M27KSaXHqV0_sF2plCb62UObJ_c
CROSSMARK
https://www.linkedin.com/company/crossmark
Event Specialist
• Engaged, interacted, and sold 80% of products to consumers 
•Set up and prepared events cart and assisting with preparation for bi-weekly clients
•Prepared and submitted 100% of all on-line requirements on the same day as demonstration
•Maintained professional work environment and provided excellent customer service
San Francisco Bay Area
https://media-exp1.licdn.com/dms/image/C4E0BAQEDySKVkf-SoQ/company-logo_100_100/0/1625606550501?e=1655942400&v=beta&t=apKuHcdyyX_xT2o5jOEZBvmVM7SyKBhRs8r7ty2Dn3o
Target
https://www.linkedin.com/company/target
Guest Services Associate
•	Completed transactions accurately and efficiently while engaging guests in friendly conversation
•	Assisted customers by following the proper procedures for bagging merchandise and moving large or heavy items
•	Learned and adapted to current technological needs, i.e. card chip readers, Target App
•	Excelled in providing solutions to all customer concerns
•	Ensured loss-prevention and company guidelines are followed by staying updated on current promotions, sales, and pricing trends
San Francisco Bay Area
https://media-exp1.licdn.com/dms/image/C4E0BAQGUjozudTh0yg/company-logo_100_100/0/1519856213195?e=1655942400&v=beta&t=slrGpDaH7DmHlUMJB1FS16H9Pldtd2pxFsNpXsFrTKw
Things Remembered
https://www.linkedin.com/company/things-remembered
Sales Associate
•	Generated sales and upselled 70% of products and engravements based on customer needs
•	Managed Point of Sale operations and loss prevention in adherence with company standards
•	Provided customers with a pleasant experience for optimal customer satisfaction
•	Engraved, housekeeping, and merchandised the retail store, even in high volume times such as holidays
San Francisco Bay Area
https://media-exp1.licdn.com/dms/image/C4D0BAQEiJkizhzi9qw/company-logo_100_100/0/1632622993384?e=1655942400&v=beta&t=di4FY8fgip5mR7upOrAPoLibxmJ4s92kG1KAgnSw2Xw
Computer and Information Sciences and Support Services
Associate of Science - AS
Diablo Valley College
https://www.linkedin.com/school/diablo-valley-college/
https://media-exp1.licdn.com/dms/image/C4D0BAQH8KOhkiZgO4A/company-logo_100_100/0/1519918358123?e=1655942400&v=beta&t=O0ZCIbyqfVjcvscC_VHecsINP5XhQNfOY5RsmZxuF8c
Information Technology
Year Up
https://www.linkedin.com/school/year-up/
https://media-exp1.licdn.com/dms/image/C560BAQFsfLcEADumZg/company-logo_100_100/0/1519856249083?e=1655942400&v=beta&t=t7SrbBzHTx_yCe-2M27KSaXHqV0_sF2plCb62UObJ_c
High School Diploma
Clayton Valley Charter High School
https://www.linkedin.com/school/clayton-valley-charter-high-school/
https://media-exp1.licdn.com/dms/image/C560BAQHcZP2mxk7ReQ/company-logo_100_100/0/1637267051742?e=1655942400&v=beta&t=hxpb3hgQJ_ID-qLPUULbE5tg6K7UBaHJcq1T_HVPsIg
Pritzker Mindfulness Program
Urban Youth
https://www.linkedin.com/in/elizabeth-chacon
Elizabeth Chacon
Computer Support Analyst at Stanford University
Santa Clara, CA
https://www.linkedin.com/in/andetria
Andetria "Ria" Mejia
Professional Problem Solver
San Francisco Bay Area
https://www.linkedin.com/in/ivan-man
Ivan Manjarrez
Security Consultant at NCC Group
Hayward, CA
https://www.linkedin.com/in/luigibustos
Luigi Bustos
Associate Service Desk Technician
Vallejo, CA
https://www.linkedin.com/in/victormmiranda
Victor Miranda
Looking for Employment
San Francisco, CA
https://www.linkedin.com/in/linda-calles-b69445194
Linda Calles
GWIM Sr. Operations Representative  at Merrill Lynch
Oakland, CA
https://www.linkedin.com/in/juanvacaa
Juan Vaca
Project Management Intern at Ubisoft
Hollister, CA
https://www.linkedin.com/in/tarig-elamin
Tarig Elamin
Computer science student at San Jose City College
San Francisco Bay Area
https://www.linkedin.com/in/camfromthebay
Camille Sanson
Business Analyst Intern at Salesforce
Concord, CA
https://www.linkedin.com/in/mariah-roberts-14b93292
Mariah Roberts
Workforce Development | Corporate Social Responsibility | Social Impact | Non Profit |
San Francisco Bay Area
https://www.linkedin.com/in/cierra-beasley-65b40420b
Cierra Beasley
Year Up Scholar
Douglasville, GA
https://www.linkedin.com/in/safeatou-diallo
Safeatou Diallo
Software Engineer/ YP Community Core Team Member
New York, NY
https://www.linkedin.com/in/moises-gonzalez000
Moises Gonzalez
Online Sales Reporting Analyst at Salesforce
Fremont, CA
https://www.linkedin.com/in/diego-perez-397a8b17a
Diego Perez
Recruiting Coordinator at Palo Alto Networks
San Francisco Bay Area
https://www.linkedin.com/in/alessandra-acosta-1816b9b3
Alessandra Acosta
waitress at F & D Buffet
Victorville, CA
https://www.linkedin.com/in/daniel-curiel-a0771717b
Daniel Curiel
Broadcast Operations Coordinator at Hulu
Pittsburg, CA
https://www.linkedin.com/in/samuel-morelock-b49852bb
Samuel Morelock
Talent Specialist
Cincinnati Metropolitan Area
https://www.linkedin.com/in/octavius
Octavius T. Williams
Integration Services Engineer
Clifton Heights, PA
https://www.linkedin.com/in/bobby-l-hayes
Bobby Hayes
Support Escalation Engineer at Microsoft
Seattle, WA
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