Alicia Katopodis
Product Manager at Nike
Product Manager
Product Manager skilled in product management, customer service, sales, and user experience. Passionate about current industry trends and continued education. Recent courses from Pragmatic Institute, General Assembly and UX Night School.
Nike
https://www.linkedin.com/company/nike
Product Manager
• Guide the success of enterprise service products and lead cross-functional teams to create and design using agile methodologies 
• Strengthen and manage customer relationships to understand their business in order to deliver value through purpose-built solutions
Portland, Oregon Metropolitan Area
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T2 Systems
https://www.linkedin.com/company/t2-systems
Product Manager
• Drive strategy for user experience and interface by organizing assessment of existing mobile application, conducting customer interviews, aggregating data and presenting findings
• Collaborate with technology teams to execute on the portfolio roadmap
• Represent T2 as brand ambassador at annual user conference
Portland, Oregon Area
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T2 Systems
https://www.linkedin.com/company/t2-systems
Sales Engineer
• Provided technical assistance throughout the sales process to help new and existing customers better understand the solutions and services we offer
• Ensured delivery of the most effective parking technology solutions to move our customers' parking operation forward and help them be successful
Portland, Oregon Area
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T2 Systems
https://www.linkedin.com/company/t2-systems
Product Consultant
• Provided the sales team with product related technical sales assistance and offered consulting services to prospective customers pursuant to the integration of T2 Systems’ software into the prospective customers parking operation
Portland, Oregon Area
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HireMojo Inc.
https://www.linkedin.com/company/hiremojo
Account Manager
• Identified development potential in accounts through evaluation of additional needs and analysis of upcoming opportunities
• Ensured positive user experience for the all-in-one hiring automation platform 
• Implemented and optimized a client retention plan with the Director of Customer Success that helped increase client retention by 25%
San Francisco Bay Area
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HireMojo Inc.
https://www.linkedin.com/company/hiremojo
Support Team Lead
• Provided daily leadership to customer service staff to meet and exceed customer expectations
• Ensured timely processing of customer orders and helped resolves customer disputes
• Identified system and workflow improvements to enhance the team's efficiency
Larkspur, CA
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HireMojo Inc.
https://www.linkedin.com/company/hiremojo
Technical Support Specialist
• Responsible for crucial support functions: posting and configuring jobs, monitoring customer support tickets, logging conversations via Salesforce and identifying ways to retain clients.
Larkspur, CA
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YWCA of Greater Portland
https://www.linkedin.com/company/ywca-of-greater-portland
Assistant Case Manager
• Provided direct services to women joining our facility from federal prison
• Assisted in case management with all clients
• Maintained and managed our success assessment and client tracking
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Social Sciences
Bachelor of Arts (B.A.)
Portland State University
https://www.linkedin.com/school/portland-state-university/
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NPA's 2021 40 Under 40
National Parking Association
NPA's 40 Under 40 recognizes young professionals, technology specialists, and leaders growing in management roles within the parking industry. The 2021 class of 40 Under 40 represents parking professionals from across the private and public sectors that are developing as leaders and representing the future of the industry.
Portland Bureau of Transportation
https://www.linkedin.com/company/pbotinfo
Active Transportation Ambassador
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Social Services
Portland Women's Crisis Line
https://www.linkedin.com/company/portland-women%27s-crisis-line
Board Member
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https://www.accessibilityassociation.org/cpacccertification
Certified Professional in Accessibility Core Competencies (CPACC)
21MACAK043
www.accessibilityassociation.org
IAAP - International Association of Accessibility Professionals
https://www.credly.com/badges/8d243c64-f4d3-4a12-814d-a076542d506c?source=linked_in_profile
PMC Level IV
www.credly.com
Pragmatic Institute
https://www.credly.com/badges/7a0d82e4-273d-4fb7-ade0-14a740e2c6e5?source=linked_in_profile
PMC Level V
www.credly.com
Pragmatic Institute
https://www.credly.com/badges/b8c1790c-fea2-49fa-bdca-ad37e547b9f7?source=linked_in_profile
Pragmatic Certified Product Manager
www.credly.com
Pragmatic Institute
Build
Pragmatic Institute
https://www.youracclaim.com/badges/a3afad3c-550a-4ed2-a393-4fecc3a9560f/linked_in_profile
Focus
www.youracclaim.com
Pragmatic Institute (Pragmatic Marketing + TDI)
https://www.youracclaim.com/badges/69a6df4a-a3d0-48b9-8c08-3027b0e9a77c/linked_in_profile
Foundations
www.youracclaim.com
Pragmatic Institute (Pragmatic Marketing + TDI)
https://www.credential.net/uqm40fze
Introduction to User Experience Research and Design
11556688
www.credential.net
UX Night School
Product Management
General Assembly San Francisco
Web Design
General Assembly San Francisco
https://www.linkedin.com/in/jordan-mclaughlin-b07915159
Jordan McLaughlin
Opportunity Development Representative  at Equinix
Greater Tampa Bay Area
https://www.linkedin.com/in/mark-keller-a8b44475
Mark Keller
IT Engineer at NuPark
Indianapolis, IN
https://www.linkedin.com/in/dan-corum-280428195
Dan Corum
QA Manager at T2 Systems, Inc.
Greater Indianapolis
https://www.linkedin.com/in/tom-knight-628a25113
Tom Knight
Vice President - Product Development & Strategy
Fort Smith, AR
https://www.linkedin.com/in/mark-spencer-1a9385b4
Mark Spencer
Senior Application Developer at fiVISION
Fortville, IN
https://www.linkedin.com/in/philipyu
Philip Yu
Director Of Products at Accutech Systems Corporation
Greater Indianapolis
https://ca.linkedin.com/in/mjhamilton
Michael Hamilton
Sr. Director, Product Management at T2 Systems
New Westminster, BC
https://www.linkedin.com/in/jrichey
Josh Richey
President - CEO Spectrum Seed
Lafayette, Indiana Metropolitan Area
https://www.linkedin.com/in/patrick-stewart-64a87723
Patrick Stewart
Early Stage Technology Operator
Charleston, SC
https://www.linkedin.com/in/jpascascio
James P.
Business Analytics Product Owner
Indianapolis, IN
https://www.linkedin.com/in/scottdirlam
Scott Dirlam
Director, Global HR Technology, Analytics and Insights at Procter & Gamble
Indianapolis, IN
https://www.linkedin.com/in/nicolenonte
Nicole Witt
Real Estate Broker at RE/MAX EDGE (Indiana)
Greater Indianapolis
https://www.linkedin.com/in/steveanzalone
Steve Anzalone
President, Anzalone Advisors, LLC
Greater Indianapolis
https://www.linkedin.com/in/devskolnick
Devin Skolnick
Senior Product Manager at LinkedIn
New York, NY
https://www.linkedin.com/in/ahundt
Adam Hundt
Director of Strategic Business Development at Bolt
San Francisco Bay Area
https://www.linkedin.com/in/flora-wang
Flora (Yuan) Wang
Senior Product Manager at HubSpot
Cambridge, MA
https://www.linkedin.com/in/abuxbaum
Adam Buxbaum
Product Manager at NICE - Satmetrix
Marietta, GA
https://www.linkedin.com/in/ridhima-khurana-57b94687
Ridhima Khurana
Director of Product @SoFi, Angel Investor, Ex Google and Facebook PM
San Francisco Bay Area
Michael Hamilton
      
          



            
              
        
              
  

    
        Alicia approaches Product Management with humility and empathy for customers. This gives her a clarity of vision and purpose that is vital for success in the role, which she executes with integrity and honesty. She knows how to bring great solutions to market. William Putnam
      
          



            
              
        
              
  

    
        Alicia is one of the most reliable, charming, and effective team members that I have had the pleasure to work with in my career. 

Alicia join joined HireMojo as as a support team member as we were becoming a separate company from the Accolo RPO business and she grew into roles encompassing much more that mere end user support. She identified important areas to improve both product and process to benefit customers and fellow HireMojo team members. When there was no clear owner to hand off to, she started up and led initiatives to see these improvements through. 

Amid all, Alicia played a key role interfacing with clients - ones getting started with HireMojo and ones looking to engage with HireMojo more fully as the relationship developed. Sometimes such interactions can be tricky and I am always amazed at how Alicia remains calm, unflappable, and ultra professional in the face of awkward and sometimes unpleasant conversations with customers and clients.
So I am tempting fate by posting an accessibility/usability review of the US Government #COVID test ordering site.I need to reiterate - this is my…
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Liked by Alicia Katopodis
View my verified achievement from Scrum.org.
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It truly feels like an of an era for me.Today is my last day at T2 Systems, after nearly 17 years, ten positions and what feels like a lifetime of…
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Liked by Alicia Katopodis
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Portland State University Alumni Association [Official]
https://www.linkedin.com/groups/4866762
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Product Management
https://www.linkedin.com/groups/42629
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Pacific Intermountain Parking & Transportation Association (PIPTA)
https://www.linkedin.com/groups/54440
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User Experience
https://www.linkedin.com/groups/72842
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Forté Foundation
https://www.linkedin.com/groups/31805
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CHIFOO
https://www.linkedin.com/groups/142764