Abissy Akadje
IT Support Analyst II at WSSC Water
IT Support Analyst II at WSSC Water
Energetic professional with CompTIA A+ and Security+ certifications seeking a challenging and rewarding opportunity with a growth-oriented organization, which effectively utilizes and nurtures my analytical and technical skills. 5+ Years of experience in different industries: customer service, technical support, and finance. Currently working on obtaining my Red Hat Certified Systems Administrator (RHCSA) to expand my working knowledge and capacity.

His experience now includes Active Directory profile creation, modification, and deletion according to company guidelines. He has handled password resets and account unlocks for high profile clients with an urgency in documentation in Active Directory. He has handled a wide variety of common issues dealing with Microsoft Office applications, Outlook, Office 365 and Exchange, but also has helped troubleshoot a variety of software issues from different vendors including Adobe, Microsoft, and Intuit software.

With 4+ years of Customer Service experience, industry experience in the tech support role, and A+ Certification through training, entry level recruiters can rest assured and count on him. Contact him at (240) 370-6764 or akadje.brandon@gmail.com
WSSC Water
https://www.linkedin.com/company/wsscwater
IT Support Analyst II
•	Junior Windows administration duties included configuring, monitoring, upgrading, and maintaining systems hardware, software, and related infrastructure.
•	Deploy new computer using Microsoft deployment kit via pxe boot to set up new Lenovo and Dell machines with WSSC vetted image.
•	Deploy and manage all mobile devices via MaaS 360 Mobile Device Management for WSSC issued Apple Mobile Devices.
•	Handling all Tier I escalation in a timely manner, ensuring all SLA requirements are met, and customer satisfaction is prioritized to reduce repeat call backs.
•	Utilize Azure AD to manage all user and computer for the commission as well as on prem Exchange, and Government Cloud 365 management. 
•	Deploying hardware peripherals, monitors, mice, printers, mobile modems in WSSC deployed vehicles to ensure constant uptime from front line water and meter technicians.
•	Writing SOPs and implementing new procedures to ensure a cohesive environment for front desk user management and support on a wide range of technical issues and general customer service.
•	NetMotion Mobility VPN management to ensure all users can operate during the COVID-19 pandemic without any issues while working from home.
•	Utilize SCCM for patch and software deployments to all commission machines.
•	Logging all information via ServiceNow FOCUS ticketing system to maintain accurate records of work done and making sure to research the vast knowledge base to quickly triage repeat problems.
Laurel, Maryland, United States
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Shift4 Payments
https://www.linkedin.com/company/shift4
Proactive Device Installation
Answer incoming calls as necessary. Monitors department email accounts for incoming product
questions and answers them according to prescribed standards.
Generate SSL/TLS certificates
Set merchant reporting’s using internal tools.
Track bugs, software and communication anomalies and report to the Install Manager and the
Product group as necessary.
Work on Backlog Cleanup Project as subscribed by the Install Manager.
Provides full support for beta merchants testing new products and/or connectivity methods.
 Requires on-call work and remote access to support systems and tools.
Offers exception handling of high-profile issues/customers. Resolves complex and/or time-
consuming problems outside of the normal escalation process.
Silver Spring, MD
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designDATA
https://www.linkedin.com/company/designdata
Service Desk Engineer
Provide direct contact and initial support for costumer issues, via phone calls and emailed tickets
Troubleshooting a wide variety of issues from, Active Directory profile management to hardware related failures.
Troubleshooting installation errors of applications and managing software bugs, updates, and other preventative maintenance on software and operating systems.
Worked with third party vendors such as Microsoft, Adobe, Avaya, and Lenovo to troubleshoot and resolve customer inquiries.
Managing tickets with ConnectWise ticketing software, and monitoring user machines with Kaseya Management tool
Setup new users with equipment, ensuring all applications, files, mapped drives, Policies and Active Directory profiles are created accurately.
Gaithersburg, MD
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Per Scholas
https://www.linkedin.com/company/perscholas
Student | A+ Certification
National Capital Region
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Costco Wholesale
https://www.linkedin.com/company/costco-wholesale
Cashier
•	Assisting with the repair of the Oracle machines and MIMO systems
•	Swift and courteous processing of transactions
•	Helped communicate the needs of customers to supervisors quickly to resolve problems and concerns
Wheaton, Maryland
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Information Technology
Per Scholas
A+ Certification
Computer Science
University of Maryland College Park
https://www.linkedin.com/school/university-of-maryland/
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Computer Science
Associate of Arts (A.A.)
Montgomery College
https://www.linkedin.com/school/montgomery-college/
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https://www.youracclaim.com/badges/612cd85c-a52b-431e-9566-cd3ebc60a5d6/linked_in_profile
CompTIA A+ ce Certification
PLC1S3CHLLV4142P
www.youracclaim.com
CompTIA
https://www.youracclaim.com/badges/3b41275c-7c97-40f8-9398-e3a1dbcd5911/linked_in_profile
CompTIA Security+ ce Certification
www.youracclaim.com
CompTIA
https://ca.linkedin.com/in/reidandy
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View my verified achievement from Amazon Web Services (AWS).
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Developers, Engineers & Techies: Python, Java, Javascript, C#, PHP | Blockchain (Sponsor: R3, Corda)
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