angelina g .
Head Of Operations at Planet DDS
woman get thing done ! |operations manager | product manager | product owner|
’ never met task ’ able complete ! grew country , referred “ free-range ” child , every toddler cell phone . ( sound like poultry ! ) freedom ingrained valuable characteristic independent problem solving , resilience , analytical skill , pure grit . 've helped build two startup successful business . experienced establishing scalable infrastructure , crafting operational protocol , driving ui/ux improvement building roadmap agile hybrid environment , mentoring training . excel identifying process improvement , delivering key business initiative , building relationship . believe : 1- remote work-life ability travel necessary houston 2- cross-functional role empowering others achieve success task goal whether supporting colleague , client , partner . 3- integrity always woman word . 4- communication transparency . familiar github , hubspot , zendesk , slack , aircall , gong , jira , monday , phonebooth , stripe , twilio .
Planet DDS
https://www.linkedin.com/company/planetdds
Head Of Operations
▪ Develop a trusted-advisor relationship with partners to drive product adoption.
▪ Strong customer focus with ability to understand and translate the voice of the customer into product strategy.
▪ Collect, prioritize and communicate product-related challenges to be considered by product and engineering in future development.
▪ Work with DevOps partners to establish a roadmap and prioritize a product backlog across the team and the company
▪ Client onboarding and support.
▪ Data Migration QA & approvals.
▪ Product Owner.
Remote
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Dovetail.co
Head of Client Operations | SME
▪ 	Develop a trusted-advisor relationship with partners to drive product adoption.
▪ 	Strong customer focus with ability to understand and translate the voice of the customer into product strategy.
▪ 	Collect, prioritize and communicate product-related challenges to be considered by product and engineering in future development.
▪ 	Work with DevOps partners to establish a roadmap and prioritize a product backlog across the team and the company
▪ 	Client onboarding and support.
▪ 	Data Migration QA & approvals.
▪ 	Project management.
Remote
Planrise
https://www.linkedin.com/company/planrise
Customer Support Specialist
(Was Cloud Plans when I started) customer and cross-functional support. 
▪ Collaborating with account manager and DevTeam to provide client insight, feedback, and develop effective solutions to maximize client success.
▪ Develop a trusted advisor relationship with current customers.
▪ Address customer issues and ensure effective, long-term problem resolution.
▪ Assist account manager in lead generation.
▪ Zendesk, Hubspot, Github, Stripe
Remote
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Cloud Dentistry
https://www.linkedin.com/company/clouddentistry
Head Of Operations
▪	Draft, Create, Manage educational presentations and documents.
▪	Managed and maintained business registrations.
▪	Identified user needs, provided wire frames, modified functionalities.
▪	Strategizing, drafting product content.
▪	Deliverable Quality Assurance. Ensured new product releases met business goals.
▪	Designed a direct pay system that worked through the platform. Decreased professional payroll turnaround time by 50%, eliminated accounts receivables balances, decreased overhead, increased customer base by 30%.
▪	Reduced overhead through automations. Designed custom invoice and payout functionality for miscellaneous charges and reimbursements.
▪	Partner payroll through the direct pay system.
▪	Managed cross- functional internal and external relationships to ensure product quality including with an international DevOps team.
▪	Website Moderator. Managed user permissions and troubleshooting. 
▪	Managed internal sales lead pipeline.
▪	Distributed NDAs.
▪	Managed/maintained company electronic storage (Google Drive documents’ storage).
▪ Utilized Google Suite, Hubspot, ZenDesk, Github, Monday, Phonebooth, Microsoft Office Suite, Mac OS X, Stripe, Twilio, Slack, Aircall, Gong.
Remote
https://media-exp1.licdn.com/dms/image/C4E0BAQHoU9_A9CX55g/company-logo_100_100/0/1614875248354?e=1655942400&v=beta&t=soHYsbB6sEdM7wZpT_nqjifucSOvhc8oeAXuTxXeqKM
Cloud Dentistry
https://www.linkedin.com/company/clouddentistry
Customer Support Specialist
▪	Managed candidate pipeline, trained & coached contract employees.
▪	Researched and set up the company’s infrastructure such as digital mail service and phone accounts.
▪	Website Moderator. Profile approvals and updates.
▪	Initiated a revenue stream from a purely cost based customer service department.
▪	Maintained user relationships, identified needs, answered customer service tickets through Zendesk.
▪	Created Zendesk snippets and templates.
▪	Created workflow emails for platform users’ education and direction.
▪	Hired and managed third-party contractors.
▪	Managed accounts receivables and payables.
▪	Mitigated unemployment responses and charge disputes.
▪	Maintained cross- functional internal and external relations to ensure product quality
Utilized Google Software, Hubspot, ZenDesk, Phonebooth, Microsoft Office Suite, Mac OS X, Salesforce, Stripes, Twilio
Remote
https://media-exp1.licdn.com/dms/image/C4E0BAQHoU9_A9CX55g/company-logo_100_100/0/1614875248354?e=1655942400&v=beta&t=soHYsbB6sEdM7wZpT_nqjifucSOvhc8oeAXuTxXeqKM
Lakeshore Cosmetic Dentistry
Office Manager
▪	Managed team of 6.
▪	Maintained and partnered with vendors to ensure proper billing and reduce overhead.
▪	Managed schedules, organized office functions, and daily operations of the office. 
▪	PPO Contracts and negotiations.
▪	Treatment planning and presentation.
▪	Monthly account audits and statement creation.
▪	Monitored outstanding treatment cases as sales production leads.
▪	Payroll.
▪	Systems manager: Microsoft Office Suite, PCCB, Dentrix.
Lakeshore Cosmetic Dentistry
https://www.linkedin.com/company/lakeshore-family-and-cosmetic-dentistry-p-c-
Patient care coordinator/ manager
▪	Developed office SOPs and patient protocols.
▪	Insurance benefit consultations and financial solution coordination.
▪	Scheduled patients. 
▪	Treatment planning and presentation.
▪	Developed and maintained relationships with the patients and vendors.
▪	Onboarded and managed new Patient Care Coordinators.
▪	Insurance PPO claim filing.
▪	Experience with EMR through Dentrix, Kodak, SNAP.
▪	Accounts receivables and payables.
Atascocita, Texas
Business Administration and Management, General
Bachelor of Business Administration (B.B.A.)
University of Houston
https://www.linkedin.com/school/university-of-houston/
https://media-exp1.licdn.com/dms/image/C4E0BAQFpzbDnylCDvw/company-logo_100_100/0/1620418633949?e=1655942400&v=beta&t=6m67Cf8qWgeK_QgVWD9rBMGEAc4O0taUzYgWIoHv4VU
Business Administration and Management, General
Lone Star College
https://www.linkedin.com/school/lonestarcollege/
https://media-exp1.licdn.com/dms/image/C4D0BAQEuu8ERqfkCtw/company-logo_100_100/0/1626729153154?e=1655942400&v=beta&t=jSjHjivsm7xNRPa3qV6X1WoRVmDGwR6lMbMrPKo1O44
General Studies
Diploma
Kingwood High
Cpr
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Trey Tepichin
      
          



            
              
        
              
  

    
        Angelina takes operational excellence to the highest level. Her strong initiative and problem solving mentality was instrumental to growing Cloud Dentistry by a factor of 10x in just 3 years. She was involved in every facet of the company. She built all of our operational manuals. Created a customer service department from scratch. Managed a team of virtual contractors through UpWork. Onboarded dental practices on our network. Trained new employees. Handled state registrations for business licenses. Debugged tech issues. Drafted specs for engineers. And oversaw third party vendors, such as insurance, phone services, remote business addresses, etc. If you need a creative problem solver that can help you sail your company through uncharted waters, Angelina is your person.
We're showing some love to Upper Merion Dental Assoc for having its Pottstown location join us in the cloud! Well done and welcome! Interested in…
https://www.linkedin.com/signup/cold-join
Liked by Angelina G.
We would like to give a shoutout to Align America and Mooresville Dental Group for joining us live in the Denticon cloud! Superb work! Interested in…
https://www.linkedin.com/signup/cold-join
Liked by Angelina G.
The Dentele Group, LLC is excited to offer a remote internship to two college students. Please send me a message for further details…
https://www.linkedin.com/signup/cold-join
Liked by Angelina G.
Angelina G
https://www.linkedin.com/in/angelina-g-534155bb
Desire is will in motion. Never stop learning, attaining and evolving.
New York, NY
Angelina G
https://ve.linkedin.com/in/angelina-g-80123495
Profesional de Oficina ejecutiva
Venezuela
Angelina G. Losada
https://www.linkedin.com/in/angelina-g-losada-74943823
Vice President Fox Deportes - Business Professional
Los Angeles Metropolitan Area
Angelina G
https://cn.linkedin.com/in/aquangelina
Actively Looking For Positions, Luxury Lifestyle and Travel related best.
Shanghai, China
Angelina G
https://ae.linkedin.com/in/angelina-g-86364a17a
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United Arab Emirates