annie c .
Director, CX Design at Foot Locker
like call ’ taiwanese , ’ lot u , got ta grab chance brag ; ) currently leading cx design team includes ux research , ux writing , ux design , ui design visual design . 10+ year ux design/research domain , including 4+ year management role , strive leader empathetic efficient problem solver . privilege team ’ advocator/ mentor/ follower/ backup/ mama . corner providing actionable guidance caters balance user need v business goal , sometimes simply cheer . believe good leader leave proper space individual grow , constantly listening fostering positive collaborative culture . work team adjust , evolve , help team member achieve goal career . thing important . family , raw fish kinds/forms white space .
Foot Locker
https://www.linkedin.com/company/footlocker
Director, CX Design
https://media-exp1.licdn.com/dms/image/C4E0BAQGzY3cyQBRbAQ/company-logo_100_100/0/1596134834928?e=1655942400&v=beta&t=QmhCTyemXhCvJYzu4Ce5zm3_ceff5CqTYqp1tATP1wk
Foot Locker
https://www.linkedin.com/company/footlocker
Sr. Manager, UX Design & Research
• 5.06% decreased YoY cart Abandonment (2019); average time spent in checkout went from 4:57 to 4:21 (2019); 14.8% increase in YoY checkout conversion rate (2020)

• Established & mentored UX SMEs to craft cohesive and accessible omni CX

• Coached the UX team in developing strong relationships across the organization as part of the effort to maintain a holistic customer journey 

• Created customer journey maps with quant/qual research data, evaluated pain points/opportunities, and helped drive product prioritization

Projects: Navigation redesign, checkout redesign, new membership program (FLX), launch experience redesign, AEM components, digital commerce re-platforming in EU...etc.
Greater Chicago Area
https://media-exp1.licdn.com/dms/image/C4E0BAQGzY3cyQBRbAQ/company-logo_100_100/0/1596134834928?e=1655942400&v=beta&t=QmhCTyemXhCvJYzu4Ce5zm3_ceff5CqTYqp1tATP1wk
Foot Locker
https://www.linkedin.com/company/footlocker
Senior User Experience Architect
• Conducted UX research for Foot Locker & brands' responsive web experience, specifically on filter, checkout and launch experience

• Created responsive web UX to support NA digital transformation

• Created app UX that provided a native experience with much less friction

• Mentored junior & mid level designers, established UX team workflow, and set standard for all UX deliverables

Projects: Native mobile app design, launch experience enhancement, digital commerce re-platforming for Foot Locker and all NA related brands...etc.
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Apartments.com
https://www.linkedin.com/company/apartments-com
Senior User Experience Architect
• Guided decisions on IA, task flow and UI to meet usability standard

• Provided UX design for Apartments.com’s digital products

• Conducted UX evaluation and usability testing to elevate customer experience
Greater Chicago Area
https://media-exp1.licdn.com/dms/image/C4D0BAQHy4UIAeM4b2Q/company-logo_100_100/0/1611080558976?e=1655942400&v=beta&t=0JqSFnF4fRPetxeQRB7qEefuK4f8LOdW1B28xBOXYPU
Apartments.com
https://www.linkedin.com/company/apartments-com
Interaction Designer
• Designed, illustrated and prototyped interaction for iOS/Android app, and responsive website in fast-paced agile environment

• Provided interactive wireframe to illustrate solutions in preparation and evaluation of launching new products of Apartments.com
Greater Chicago Area
https://media-exp1.licdn.com/dms/image/C4D0BAQHy4UIAeM4b2Q/company-logo_100_100/0/1611080558976?e=1655942400&v=beta&t=0JqSFnF4fRPetxeQRB7qEefuK4f8LOdW1B28xBOXYPU
Institute for Creative Integration
https://www.linkedin.com/company/institute-for-creative-integration
Lead UX Designer
Client: Toyota Motors, Toyota Robotics, Aichi Doby, Sony, Panasonic

• Tracked emerging HMI technology and consumer trends to identify future opportunities for world leading automobile manufacture.

• Plan, coordinate and perform user research involved in trends, healthcare and future mobility. 

• Participate user interviews, intercepts and shop/ drive/ bike along to understand the changing trends in consumer behavior.

• Lead qualitative data analysis, insight sorting and concept generation sessions with multidisciplinary team.

• Help client to identify directions for future design through experience mapping, prescriptive persona and scenario development.

• Construct interaction flows and interface design for built-in navigation system.

• Perform on screen usability testing (Wizard of Oz) to evaluate and iterate the final design that fit  north American user behavior.
 
• Guide storyboard development for prescriptive scenario movie.

• Work with multidisciplinary team to deliver design implications and keywords for clients to communicate with in-house designers by  providing product design, visual presentation in powerpoint, flash, and video formats.

• Set company identity guides with logo, documentation template, business card and website.
San Francisco Bay Area
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GrandFamilies Chicago
User Research & Strategy Associate
• Conducted user interviews on elderly participants, volunteers and board members to identify different problem factors with current fund raising methods.

• Applied different research methodologies to establish future program and financial structure.

• Constructed new strategic plan and web site mock-up for the future operation.
Greater Chicago Area
Taiwanses Student Association in IIT
https://www.linkedin.com/company/illinois-tech
Identity Designer
Performed organization identity design with Chicago 2009 architecture tour booklet, seal, business card and event t-shirt.
Greater Chicago Area
https://media-exp1.licdn.com/dms/image/C4D0BAQEd6wnmQCCIHw/company-logo_100_100/0/1556827665561?e=1655942400&v=beta&t=HXL-Kp9uB5DqMi8SnJQ_cAybXBpEhYm4U0wDL-a92R4
Chang-Gung University, Tao-Yuan,333, Taiwan
Research/ Teaching Assistant
• Conducted material research 

• Prepared class material in graphic design & industrial design

• Translated class material and related project works.
Mustek
https://www.linkedin.com/company/mustek
Industrial Design Associate
• Delivered detailed competitive analysis on portable DVD player design.

• Performed concept development for next generation device with 2D modeling, final presentation and evaluation report.
Human Computer Interaction
MS
DePaul University
https://www.linkedin.com/school/depaul-university/
Focus on cognitive studies of interaction, universal design, and usability evaluation.
https://media-exp1.licdn.com/dms/image/C4E0BAQGefZGT9-Ru5g/company-logo_100_100/0/1524682710462?e=1655942400&v=beta&t=7K86glpB6xqklfVnx0lG4pqzz-1NQO5VB96q2ahh5HU
Design Research, Interaction Design
MDes
Illinois Institute of Technology
https://www.linkedin.com/school/illinois-tech/
Design research, product design, interaction design, design strategy
https://media-exp1.licdn.com/dms/image/C4D0BAQEd6wnmQCCIHw/company-logo_100_100/0/1556827665561?e=1655942400&v=beta&t=HXL-Kp9uB5DqMi8SnJQ_cAybXBpEhYm4U0wDL-a92R4
Industrial Design
BA in Design
Chang Gung University
https://www.linkedin.com/school/chang-gung-university/
User-centered Industrial Design
https://media-exp1.licdn.com/dms/image/C510BAQEqDsM9YmkbOQ/company-logo_100_100/0/1528788067190?e=1655942400&v=beta&t=eGyzbcdRYd9FIIcNEp14ecB_Qeks62_rC4EMp-nkr_o
https://www.linkedin.com/learning/evil-by-design-persuasion-in-ux-14253964
Evil by Design: Persuasion in UX
www.linkedin.com
LinkedIn
http://www.linkedin.com/learning/confronting-bias-thriving-across-our-differences
Confronting Bias: Thriving Across Our Differences
www.linkedin.com
LinkedIn
Certified Usability Analyst
Human Factors International
Annie C
https://www.linkedin.com/in/annie-c-761b3521
Private Consultant
United States
Annie C.
https://www.linkedin.com/in/annie-c-204755187
Security Specialist CSM
New York, NY
Annie C
https://www.linkedin.com/in/annie-c-438aab211
YoungSpeeds - Salesman
New York City Metropolitan Area
Annie C.
https://www.linkedin.com/in/annie-c-521786170
Graphic Designer at Palm Beach State College
Lake Worth, FL
Annie C.
https://hk.linkedin.com/in/annie-c-1a8837a7
Cyber Security Manager
Hong Kong SAR
https://media-exp1.licdn.com/dms/image/C4E07AQHD8n0Apfg5Rw/group-logo_image-shrink_92x92/0/1631001081335?e=1647687600&v=beta&t=3S0lqx3Upv3CL6UsnI96l3AyAhHv2GsD-WlaZ0BRhJI
UX Professionals
https://www.linkedin.com/groups/38178
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Linkin Taiwan
https://www.linkedin.com/groups/118915
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UX / HCI Researchers
https://www.linkedin.com/groups/126114
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User eXperience & Psychology
https://www.linkedin.com/groups/4286599
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UX design
https://www.linkedin.com/groups/2822188
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User Interface and Experience
https://www.linkedin.com/groups/4184469
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Interaction Design Association
https://www.linkedin.com/groups/3754
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User Experience
https://www.linkedin.com/groups/72842
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Interaction Design Foundation
https://www.linkedin.com/groups/2529386
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Industrial Design
https://www.linkedin.com/groups/80335
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Product Design
https://www.linkedin.com/groups/80337
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Design Research
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User Experience Professionals Network
https://www.linkedin.com/groups/112915
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UI/UX User Experience Interactive Designer / Wireframes
https://www.linkedin.com/groups/137552