tony k .
Client Success Manager at Hawke Media
client success manager
strong strategic planning , meticulous work ethic , exceptional client service support digital account management driving sustaining creative team synergy . highly motivated ability build lasting relationship meet exceed kpis , scale focus brand objective .
Hawke Media
https://www.linkedin.com/company/hawkemedia
Client Success Manager
As the bridge between our clients, Business Development and Channel teams, I ensure consistent communication and realized expectations. I facilitate optimum client orientation and satisfaction throughout engagement with Hawke Media.

● Ensure clients are prepared for success through expectation-setting, improving research & executional processes and communicating timeline of deliverables

● Serve as a resource for Hawke Media clients to address any concerns, comments, and overarching questions in regards to their account

● Perform a thorough analysis of disengaged client reasoning, develop insights then report findings and recommend action items to C-suite, operational and services leadership to develop best practices that perpetuate client satisfaction
Greater Los Angeles Area
https://media-exp1.licdn.com/dms/image/C4D0BAQGj4Kr_uDBl-w/company-logo_100_100/0/1637013896251?e=1655942400&v=beta&t=vhHRGKunHlpct7OC9JTBiiKSFTDSQVBRw7J8grqC91s
DexYP
https://www.linkedin.com/company/dexyp
National Account Manager
Oversaw campaign launches, managed KPI targets through strategic optimization and robust client rapport. Provided RFIs and RFPs within SLA showcasing the best suite of solutions tailored for clients. Reviewed campaign contracts and assets for accuracy in specifications. 
o	100% client retention against 70% average account manager retention in the past three years.
o	100% accuracy in campaign onboarding within SLA and 99% delivery in key primary indicators.
o	71% aggregate growth of total book of business in the past three years.
o	Manage complex campaign projects through cross-functional collaboration with internal and external teams.
o	Serve as the product expert by educating clients on best solutions, practices and campaign optimization strategies.
Glendale, CA
https://media-exp1.licdn.com/dms/image/C4E0BAQHgebMbzjTNBg/company-logo_100_100/0/1563906087257?e=1655942400&v=beta&t=Sx5ZT8vheDmm2bZUUIQSgjL2AaQT1_NCcpjp7aEfM-E
DexYP
https://www.linkedin.com/company/dexyp
National Sales Support Representative
Reviewed contracts signed by assigned Certified Marketing Representatives (CMR) agencies. Managed CMR escalation requests and updated supervisors and managers. Processed Salesforce team queue with requests and escalation tasks. As the primary contact to CMRs, communicated campaign launch, progress, optimizations and wrap up reports.
o	100% accuracy rate processing Sales Support team escalations.
o	100% accuracy in campaign onboarding within SLA.
Glendale, CA
https://media-exp1.licdn.com/dms/image/C4E0BAQHgebMbzjTNBg/company-logo_100_100/0/1563906087257?e=1655942400&v=beta&t=Sx5ZT8vheDmm2bZUUIQSgjL2AaQT1_NCcpjp7aEfM-E
CHG-MERIDIAN
https://www.linkedin.com/company/chg-meridian
Junior Sales Administrator
Supported both sales administrator and representative in the branch office by reviewing and processing new and renewed leasing contract in the home office. Created, proofread and sent contracts documents to clients. Filed UCCs, the legal documents that prove primary lienholder within a state.
o	Co-managed $3 million book of business for the top sales representative.
o	Maintained client and vendor relations as home office point of contact.
Woodland Hills, CA
https://media-exp1.licdn.com/dms/image/C560BAQG20qRCYxyZNg/company-logo_100_100/0/1558708318053?e=1655942400&v=beta&t=gEWeEczNp3kNpgmEr2etYsAqR-QBMzVPmAZNMFn3XTg
AIG SunAmerica
Workforce Management Coordinator
Delivered daily Call Teams 80/20 performance objectives. Liaison to interdepartmental managers on joint tasks and special projects.
o	Published daily, weekly and monthly Call Team performance reports with 100% accuracy.
o	Scheduled Call Team representatives’ training, meetings, PTO and resolved IT issues for the team.
Woodland Hills, CA
Business Administration and Management, General
Ashford University
https://www.linkedin.com/school/ashford-university/
https://media-exp1.licdn.com/dms/image/C4E0BAQHO3zenJY9Q8Q/company-logo_100_100/0/1547255935734?e=1655942400&v=beta&t=xg-lgtZoKCLJ6vjp4ri5-b0v5tCLn-K3iDCDkE9OVGg
https://www.linkedin.com/in/danaeajohnson
Danae Johnson
Business Development Executive at Hawke Media
Chicago, IL
https://www.linkedin.com/in/taylor-kush
Taylor Kush
Partnerships Manager, North America at Sendle
Dallas-Fort Worth Metroplex
https://www.linkedin.com/in/benjamin-devries-ccsm-7982569b
Benjamin DeVries, CCSM
Director of Client Success at Hawke Media
Horn Lake, MS
https://www.linkedin.com/in/sarah-skolnik
Sarah Skolnik
Business Development Representative at Hawke Media
New York, NY
https://de.linkedin.com/in/georg-waxenberger-2a13b0143
Georg Waxenberger
--
Weingarten
https://www.linkedin.com/in/sydney-myers-bb256110a
Sydney Myers
Business Development Associate at Hawke Media
Los Angeles, CA
https://www.linkedin.com/in/818vanessa
Vanessa Mestas
Business Development | Customer Success | Marketing Management | Ad Optimization | Business Branding | Digital Operations | Project Management | Sales
Whittier, CA
https://mx.linkedin.com/in/vivian-kadelbach-phd-5a490854
Vivian Kadelbach, PhD
International business professional
Mexico City, Mexico
https://www.linkedin.com/in/peter-purcell-94679563
Peter Purcell
Vice President, Contract Administration at First Financial Corporate Services, Inc.
Los Angeles, CA
https://www.linkedin.com/in/natalie-v-4a53438b
Natalie V.
Performance Manager at Dealer Inspire
Los Angeles Metropolitan Area
https://au.linkedin.com/in/quie-ying-morrison-407385218
Quie Ying Morrison
--
Mount Lawley, WA
https://www.linkedin.com/in/amberstanleykruth
Amber Stanley-Kruth
Digital Director at GWL Advertising, Inc.
Fayetteville, AR
https://www.linkedin.com/in/serkan-maryanoglu
Serkan Maryanoglu
Product Manager
Los Angeles, CA
https://www.linkedin.com/in/stephenhoos
Stephen Hoos
Digital Marketing Analyst
Los Angeles Metropolitan Area
https://de.linkedin.com/in/sergej-giechel-224937163
Sergej Giechel
Product Owner bei FORCAM
Ravensburg
https://www.linkedin.com/in/roderickhunsaker
Roderick Hunsaker
Director of Growth at Hawke Media
Carlsbad, CA
https://www.linkedin.com/in/diegomdelosreyes
Diego M. De Los Reyes
Senior Customer Success Manager + Team Lead
Miami, FL
https://www.linkedin.com/in/danielleiwoods
Danielle Woods
Digital Marketing | SEO | Social Media | PPC | Communications | Relationship Building
Detroit Metropolitan Area
https://www.linkedin.com/in/adamrosenkranz
Adam Rosenkranz
Client Partner at Oracle
New York City Metropolitan Area
https://www.linkedin.com/in/soko12x3
Lauren Sokolovsky
Client Service Manager at Meredith Corporation
Nanuet, NY
Rachel McLaughlin
      
          



            
              
        
              
  

    
        Anthony Kimani displayed a high level of professionalism when we worked together at AIG SunAmerica.  His role was in workforce management and he was responsible for ensuring 40 employees were adhering to their schedules throughout the day. He worked with agents directly when they were out of adherence and offered assistance to them as needed.  He has a high level of expertise in call center analytics and staffing.  Anthony is approachable, analytical, professional and a team player.  Lynda Flores
      
          



            
              
        
              
  

    
        Anthony was an absolute pleasure to work with. We worked very closely as we were each other's backups for 3 years. Anthony was tasked with working with one of the most difficult Salesperson on the team and was able to develop trust and rapport by demonstrating an extensive attention to detail, a high-level of professionalism and quality of work. He managed one of the largest-revenue accounts on the National Team and provided top-notch customer service to not only this client, but all of his clients.

His ability to quickly learn new processes and systems, and adapt to changes positioned him as a top Account Manager. The array of qualities that Anthony possesses positions him to be successful in any role he chooses.
Just 13 days to go until International Women’s Day 2022! Our team is excited to connect the women of #chg  globally to highlight their…
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You need to hear these incredible stories! We’re celebrating the launch of the HawkeTalk podcast with Erik Huberman on Wednesday, Oct. 14, from 9 -…
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Incredible news! Hawke Media has launched Hawke Capital, ushering in the new era of eCommerce marketing for up-and-coming brands! See the full story…
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Tony K
https://hk.linkedin.com/in/tonykan19860909
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Tony k
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Information Technology Consultant at Citi
Mississauga, ON