For the given job description <<Kindly focus on the highlighted skill in the below requirements.
Position: Salesforce BALocation: Phoenix or Salt Lake City (Onsite) 

 Key Skills:  10+ years of overall experience 5+ Salesforce Certification 5+ years hands on experience as Business Analyst BFSI domain experience is preferred>> the resume: <<SummaryEnergetic worker with a broad range of customer service and team leader skills. Data Entry specialist adept at developing and maintaining databases. Highly skilled at creating effective organizational and filing systems. Dynamic Data Analyst trained in an IT environment who goes above and beyond given job responsibilities to achieve superior results and maintain company-wide integrity.
HighlightsCertified in 10-keyTime managementMeticulous attention to detailResults-orientedSelf-directedExcellent communication skillsStrong problem solverFiling and data archivingHIPAA complianceAdvanced MS Office Suite knowledgeResourcefulStrong interpersonal skillsPleasant demeanorUnderstands grammarCustomer service-orientedAdvanced clerical knowledgeCritical thinker
EducationFlorida State College at JacksonvilleJacksonville,FloridaExpected in2014––Associate of Arts:Business Administration-GPA:3.60 GPAMember of Phi Theta Kappa Honor SocietyRecipient of 2014 Academic Achievement AwardCoursework in Marketing, Public Relations and Business Management
ExperienceIron Mountain Incorporated-Data Entry OperatorEssex Junction,VT,08/2009-Current8,000 key strokes per hourTrained staff to operate new environmental health technologyVerified that information in the computer system was up-to-date and accurate.Processed confidential medical information.Identified and resolved system and account issues.Developed and created a more effective filing system to accelerate paperwork processing.Trained new employees and explained protocols clearly and efficiently.Provided base level IT support to company personnel.Troubleshot hardware issues and worked with service providers to facilitate repairs.Arizona State University-TutorTempe,AZ,03/2012-06/2012Tutored college level students in the fields of reading, writing and computers.Routinely met with students regarding in-class issues and learning interruptions to discuss solutions.Performed student background reviews to develop tailored lessons based on student needs.Taught Creative writing to a diverse class of 20 students.Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials.Boys And Girls Club Of Northeast Florida-Volunteer/MentorCity,STATE,08/2007-05/2008Coordinated after school tutoring hours to help students in need of extra attention.Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty.Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.Designed lesson plans focused on age and level-appropriate material.Developed interesting course plans to meet academic, intellectual and social needs of students.Consistently met schedules and deadlines for all illustration projects.Worked alongside the entire development team in an energetic and creative environment.
Skills10-KeyCustomer ServiceData EntryMicrosoft Office Suite>>. The result is, Potential Fit

Fit assessment: Potential Fit