For the given job description <<Position: Senior Business Analyst (Production Support)Location: Remote  East CoastJob Type: Direct Hire
Job DescriptionThe Sr. Business Analyst elicits, analyzes, specifies, and validates the needs of business stakeholders. This includes understanding, documenting, and evaluating business processes through interviewing stakeholders. The Sr. Business Analyst elicits, gathers compiles and documents user requirements and translates them into functional requirements for technology solutions with an eye to improving processes and systems, enhancing their sustainability, and delivering maximum return on investment. The Sr. Business Analyst must have a thorough understanding of the business, functional, and technical aspects of the applications used within the portfolio they support.
Core ResponsibilitiesEvaluate business processes anticipating requirements, uncovering areas for improvement, and eliciting requirements for change.Lead ongoing reviews of business processes and develop optimization strategies.Conduct interviews to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.Prepare business cases which define potential benefits, options for achievingthese benefits through development of new or changed processes, and associated business risks.Assist with the interpretation of user requirements into feasible options and communicate this back to the business stakeholders.Prepare effort estimation.Perform requirements analysis. Document and Communicate the results of the analysis.Translate business requirements into functional requirements in a clear manner that is comprehensible to developersthe project team.Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.Develop and utilize standard templates to accurately and concisely write requirements specifications.Create process models, specifications, diagrams, and charts to provide direction to business owner(s), developers andor the project team.Develop and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted.Select, adopt and adapt appropriate business analysis methods, tools and techniques; selecting appropriately from predictive (plan-driven) approaches or adaptive (iterativeagile) approaches.Collaborate with stakeholders at all levels, conducting of investigations for strategy studies, business requirements specifications and feasibility studies.Provide leadership, training, coaching, and guidance to junior staff.Collaborate with ITS teams and business partners to evaluate and prioritize work.Triage and analyze incidents and problems. Provide clear analysis results including business impact.Assist test analyst(s) with testing duties as necessary.On-Call andor after-hours work required.Essential CompetenciesProfessionalismPersonal Accountability, Collaboration and Teamwork, Communication, Flexible and Adapts to Change, Service to Customers and Clients
Skill QualificationsRequired:Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology developmentExceptional analytical and conceptual thinking skillsAbility to influence stakeholders and work closely with them to determine acceptable solutionsExcellent documentation skillsFundamental analytical and conceptual thinking skillsExperience creating detailed reports and giving presentationsExcellent planning, organizational, and time management skillsAbility to create systematic and consistent requirements specifications in both technical and user-friendly languageExceptional analytical and statistical skills with the ability to apply them to systems issues and products as requiredAbility to translate business requirements of packaged solutionsAbility to research and understand packaged solution upgrades both minor and major. Translates the technical upgrade documentation into business terms the end-user can understand to make decision on. Makes recommendation on these upgrades.Experience in in Agile, Waterfall, and Hybrid environmentsUnderstanding of application development and software development life cycle conceptsEffectively participates in teams and moves the team toward completion of goalsSystemsTechnical Knowledge:Basic Technical understanding of the digital platform, cloud applications, web services, server-side components and APIsData analysis skills including ability to perform ad hoc SQL queriesCompetency in Microsoft applications including Word, Excel, PowerPoint Visio and Outlook
Education and Experience Qualifications Required:BS or BA with emphasis in computer science, information systems or business administration7-10 or more years related work experience as a business analystPreferred:Certification of Competency in Business Analysis (CCBA) andor Certified Business Analysis professions (CBAP) preferred>> the resume: <<Professional SummaryDependable, results-driven Data Analyst with extensive experience in collecting, organizing, interpreting, and disseminating various types of statistical figures and strong focus on detail, accuracy, collaboration and delivering unparalleled client service. Expertise in data analysis, reporting structures and product and customer analytics. Key strengths include excellent organizational skills, effective time management, and willingness to assist peers and colleagues during peak workload periods. Proven ability to exercise good judgment and work well with minimal supervision and being able to make quick decisions in high pressure situations. Strong technical, project management and negotiation skills. Knowledgeable about business process improvement methodology and productivity optimization strategies. Recognized for integrity, trustworthiness, work ethic & objectivity. My goal is to develop new skills and utilize my current skills to gain graduate assistantship to develop advocacy and leadership skills.
SkillsSQLTableauPythonMS Office Suite -Access/Project/Excel/PowerPoint/Word/OutlookData Science Research MethodologiesPattern and Trend Identification
Work History08/2020to01/2022Data AnalystConsumertrack–Los Angeles,CA,Analyzed Clients Financial Data and performed reconciliations to verify completeness of data setsProviding support for data acquisition and extraction from clients’ accounting systemsCarrying out the manipulation and upload of more complex data sets from a variety of finance systems across various business areas and clients into deloitte’s platformCarrying out Data manipulation using tools such as Excel and Microsoft SQLPerforming reconciliations to verify the completeness of datasets provided to clientsCarrying out data quality checks which will need to be raised to the Audit practice or client as appropriateAssisting and guiding audit teams with data extraction from client systemsBeen the engagement team's first point of call when using Analytics platform for troubleshooting or general functionality queries; providing them with assistance and guidance in the use of our platformHaving a high-level understanding of the system being supported and using Microsoft SQL to troubleshoot any issues raised by the Audit practice via the help desk systemPossible development and maintaining of various bespoke pieces of work built outside of our analytics platform on a client by client basisCreated reports for audit parameters using PowerBIHands on experience in Performance Tuning, Query OptimizationStrong Knowledge on Power BI to import data from various sources such as SQL Server, Azure SQL DB, SQL Server Analysis Services (Tabular Model), MS Excel etc.08/2017to01/2020Data AnalystConsumertrack–Chicago,IL,Analyzed client’s sales, marketing, and finance departments to automate processes, implement internal and external reporting structures, and develop cost effective solutionsConducted needs assessment to define user requirementsIdentified overlaps and established metrics and database structure to support all organizational reporting requirementsPrepared regular status reports to enable continuous improvement and improve the overall performanceCollated data and performed volume calculations to present complex solutions in simple terms to clients and enable decision makingDesigned, implemented, and analyzed results of marketing initiatives, including email and onsite promo campaigns, recommending most effective selling strategies and contributing to additional revenues of more than 2.9 MillionDeveloped a route optimisation tool for a leading retailer in India who serves millions of customers in more than 400 cities in every state of the country through digital platforms and over 1500 stores that cover over 16 million square feet of retail space:Improved collections process for a leading retail bank that reached more than Rs 245 million monthly outstanding on a portion of its unsecured credit portfolio during the economic downturn, this was classified as early stage delinquentsBuilt analytical models to obtain the probability of collection from customers based on various actionsThe client was able to realign call center agents to more impactful areas (such as late stage delinquency) and reduce staffing levels in early stage delinquency by 35%Resulted in annual cost savings of >Rs 85MM without impacting the collection ratio of 98% for the early stage delinquents07/2016to03/2017HR InternAmerican Modern Insurance Group–Evansville,IN,Worked with HR team to coordinate company events.Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews and planning recruitment related events.Filed paperwork, sorted and delivered mail, and maintained office organization.Developed strong written and verbal communication skills.Supported efforts to optimize employee engagement, diversity and inclusion to enhance performance management and retention.03/2012to06/2015Programmer AnalystPackaging Corporation Of America–Harrisonburg,VA,Developed programs and created files using SQL, PL/SQLCreated group data warehouse for distributionDesigned various management, forecasting, and end user reportsAnalyzed business requirements and leveraged my technical skills to automate scripts to provide end-user support and regular maintenance to the databasesPreviously index fragmentation on each index per table in the properties were checked manually, and if it met a certain threshold, we executed rebuilding of the indexSaved 45% of the time (reducing the time spent on repetititve activities),Reducing 30% of the cost spent on repetitive activitiesUsed the time saved to solve quality issues which resulted in 45% increase in efficiencyDetermined the right stored procedures, views, and functions for the applicationCreated/documented specs and test cases for each PL/SQL procedure.
EducationExpected in01/2024totoMaster of Science:Data ScienceUniversity of Memphis-Memphis,TNGPA:Expected in07/2017totoMBA:Human Resources and Marketing ManagementBharathiar University-,GPA:Expected in04/2011totoBachelors of Engineering:Computer Science and EngineeringAnna University-Chennai,India,GPA:>>. The result is, Potential Fit

Fit assessment: Potential Fit