For the given job description <<Business Analyst Location: Remote.Duration: 12 + months.MOI: Skype   About the RoleThe Business Analyst will support a cross-functional project teams focused on driving the end-to-end digital product lifecycle for features and products to improve the overall online experience of residents and businesses in the State of Connecticut. The Business Analyst will support one or more teams by performing detailed requirements analysis, create and maintain relevant productproject documentation, and perform solution testing consistent with the goals and objectives of the Connecticut Digital Service. Experiences Required for This Role  Requirements Analysis  At least 5 years of experience and use cases with the following:  Evaluating business processes and user needs  Anticipating requirements, uncovering areas for improvement, and developing and implementing solutions  Effectively communicating your insights and plans to technical and non-technical audiences, including cross-functional team members, stakeholders, and management  Prioritizing requirements based on product roadmap, business needs, and technical feasibility  Ability to navigate complex stakeholder relationships, competing resources, and prioritiesRequirements Documentation  At least 3 years of experience and use cases with the following:  Conducting meetings and presentations to share ideas and findings  Documenting results of your requirements analysis in the format of user flows, system flows, system requirements, user stories, and user acceptance criteria   Gathering, documenting, and reporting critical information from meetings with various stakeholdersUser Acceptance Testing  At least 2 years of experience and use cases with the following:  Ensuring solutions meet business needs and requirements  Performing user acceptance testing  Classifying and documenting defects Digital Platforms, Tools and Discipline  At least 2 years of experience and use cases with the following:  Working with enterprise scale digital platforms specializing in at least 3: omni-channel service delivery, web content management, customer relationship management, identity and data integration  Establishing continuous improvementdelivery pipeline to continually improve products post-launch based on customer research and feedback  Using of productivity, communication and analysis tools to manage iterative delivery, such as JIRAConfluence, Google Analytics, Git Repository, Microsoft Teams, Microsoft Office (Word, PowerPoint, Excel)   Staying up to date on the latest process and IT advancements to automate and modernize systemsKnowledge, Skills, and AbilityBusiness Analysis  Exceptional analytical and conceptual thinking skills  The ability to influence and determine acceptable solutions with stakeholders  Advanced technical and documentation skills  Fundamental analytical and conceptual thinking skills  Reporting and presenting  A track record of following through on commitments  Excellent planning, organizational, and time management skills  A history of leading and supporting successful projectsPerformance in Complex Situations  Communication and collaboration with state-wide partners  Clearing challenges for team member   Judgement fitting to the ever-changing environment  Ability to juggle multiple project workstreams Service Design Team Building  Supporting teammates skills and behaviors development and delivery  A balance between strong domain expertise and flexibility  Judgement in dealing effectively and diplomatically with all levels of government staff>> the resume: <<SummaryLeadership-oriented certified technology professional entering a career in Computer Management. Critical thinker who can demonstrate the ability to succeed in a high paced environment and who consistently exceeds performance standards. I am level-headed and calm in stressful situations with well-developed people skills. Also can provide analysis data support in a company as a Data Analyst with experience using many forms of technology for data analysis. I have an attention to detail and am able to work in a deadline-oriented position with effective problem solving skills. I am looking for a company where I can expand on my skills and experiences in order to reach company's goals.
HighlightsScripting and DatabaseNetwork Operations System - WindowsNetwork Operations System - UnixVoice/VoIP AdministrationData Communications and NetworkingCommunications SystemsWired, Optical, and Wireless CommunicationsWireless TechnologyEnterprise Network DesignEnterprise Network ManagementNetwork FundamentalsData and Signal ProcessingPC MaintenanceSQLMicrosoft Server 2012Network System Administration FundamentalsWindows Active DirectoryComputer System MaintenanceInstalling and Uninstalling Various SoftwareReplace, Adding and Removing Various Hardware  ComponentsOperating systems Windows Java ProgrammingJavaScriptMicrosoft Word, Excel, AccessAnalytical and Statistics programs: MinitabAS400Query LanguageUNIXPresentation: Microsoft PowerPointWiresharkFile Management
EducationDeVry UniversityOrlando,FLExpected in2014––Bachelor of Science:Network and Communications Management-GPA:GPA: 3.87/4.0 Dean's ListNetwork and Communications Management, Magna Cum LaudeDeVry UniversityMiramar,FLExpected in2012––Associate of Science:Network System Administration-GPA:Graduated with Honors, top 10 Percent of my class.Lake Weir High SchoolOcala,FLExpected in1996––High School Diploma:General Education-GPA:
ExperienceAaron's, Inc-Data Analyst Integrity SpecialistCovington,LA,12/2014-02/2016Work on an AS400 servers Manipulate files using Windows Server Platform Using Unix/Microsoft to check data quality Using Query Tab programs to ensure the data is correct Maintain several databases and using SQL updates to perform various duties Analyzing Data to ensure correctness Use of SalesForce platform.Research disputes and other queries from clients and consumers Respond to telephone and email queries, receive disputes and input for tracking Follow defined dispute and/or research procedures, and produce required metrics according to defined procedures Travel to different offices to train other staff members to create redundancy across the company Assist in creation of new programs as well as test and deploy them.Host seminars in different offices to teach updated procedures and programs.Belleview PC Doctor-Computer TechnicianCity,STATE,03/2010-01/2012Handle and resolve customer complaints Configured and installed new Microsoft systems Troubleshoot and resolve desktop support issues Repairing and upgrading hardware in desktops and notebooks Installing, uninstalling, or reinstalling various software packages Test systems to make sure that they are properly working Record and Log work done specifically to each customer.Logan's Roadhouse-Cook/WaiterCity,STATE,06/2007-01/2015Prepare stations and provide excellent guest services.Cook during lunch shifts.Use excellent communication skills and work in a timely manner.
SkillsActive Directory, AS400, excellent communication, Hardware, resolve customer complaints, clients, Data Communications, databases, Database, desktops, email, File Management, Java Programming, JavaScript, notebooks, Access, Excel, Microsoft PowerPoint, Windows, Microsoft Word, Minitab, Enterprise, Network Management, Network Design, Network, Networking, Operating systems, PC Maintenance, Project Management, quality, Repairing, Research, seminars, servers, Scripting, SQL, Statistics, System Administration, desktop support, telephone, Troubleshoot, UNIX, upgrading, VoIP, Windows Server>>. The result is, Good Fit

Fit assessment: Good Fit