For the given job description <<Hi, reply requested for below job opportunity.I kindly request you to connect with me on LinkedIn for further expedient communication via chat. : https:www.linkedin.cominvijay-k-261759151
REMOTE - Servicenow Business Analyst 

ServiceNow BA perspective, here are some of the requirements:Years of experience: 5-7 as a Business Analyst. Scrum Master experience is plus.ServiceNow certifications preferred CSA & SAFE Scrum Master.Cloud knowledge & experience helpful (AWS, AWS certifications, Azure)Enterprise Infrastructure experience desired
Education and Experience: A bachelor's degree in a relevant field such as Computer Science, Information Technology, Business Administration, etc. Previous experience as a Business Analyst, especially in the IT Service Management domain.
ServiceNow Knowledge: Demonstrated knowledge and experience with ServiceNow platform functionality, modules, and applications. Familiarity with ITSM processes, Incident Management, Change Management, Problem Management, and Service Catalog is often required
Analytical Skills: Strong analytical and problem-solving skills to identify business needs, analyse requirements, and translate them into practical ServiceNow configurations.
Communication and Collaboration: Excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. A Business Analyst must be able to articulate technical concepts to non-technical team members and vice versa.
Process Mapping and Design: Experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with ServiceNow capabilities.
Requirement Gathering: Proficiency in gathering business requirements, functional specifications, and user stories.
Documentation: Strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.
Configuration and Customization: Knowledge of ServiceNow configuration and customization options, including Business Rules, Client Scripts, UI Policies, and other customization techniques.
Change Management: Understanding of Change Management principles and best practices, as changes to ServiceNow configurations can impact business operations.



Thanks & Regards, VIJAY KUMAR ASr. Technical Recruiterhttps:www.linkedin.cominvijay-k-261759151Contact: +1 713-954-6696 Ext 119vkm@cynosuretechnologies.com Cynosure Technologies, LLC>> the resume: <<ProfileOver 4 Years of Business Intelligence /SQL Developer and Data Analyst experience with Bachelors of Computer Science and Information Systems. Extensive background and knowledge in Power BI, Tableau, T-SQL, SSIS, SSRS and many more reporting tools. with initiatives that utilizes software and hardware components within a creative and technology-driven organization. Solid knowledge of Power BI and Tableau Desktop report performance optimization. Expert in Microsoft Power BI dashboards and publishing to the end users for executive level business decision. Expert in maintain and managing Tableau driven dashboards. T-SQL development skills in Objects creation such as Tables and Views, User Defined functions, Indexes, Stored Procedures, CTE, Cursors and Triggers using SQL Server 2008R2/2012/2014. Expertise in generating on-demand and scheduled reports for business analysis or management decision using SQL Servers Reporting Services (SSRS). Creating Excel reports, Dashboards & Performing Data validation activity VLOOKUP, HLOOKUP, Macros, formulas, index match, Slicer with (Pivot table, Get Pivot Data, Dashboards), Power View, Power Map and Heat Map. Expertise in generating on-demand and scheduled reports for business analysis or management decision using SQL Servers Reporting Services (SSRS). Periodic reporting is done on a daily, weekly, monthly and quarterly basis which helps the client. Experience in migration of Data from heterogeneous databases like Excel, Flat files, MS Access, Oracle to SQL Server using SQL Server Integration Services (SSIS) /DTS to overcome the transformation constraints.
Core QualificationsData Warehouse Tools: Power BI, Tableau, SSIS, SSRS, SSAS, Business Intelligence Development Studio, DTS, SQL Profiler.Database: MS SQL 2014/2012/2008, MySQLReporting Tools: Excel, SQL Server Reporting Services 2012,2008, 2005...Other Tools: MS Office, Visio, MS Excel, MS-Project, Star UML, Eclipse, Load Runner, NetBeans, Adobe Photoshop CS, Corel paint shop pro, Microsoft Photo edition 2006, Illustrator. Microsoft Office Suite, Office Mac.Troubleshooting skills in hardware and software, upgrades, Domain Controller, User account management, setup and Network printer services management.Operating Systems: Windows 2003, Windows Vista, Windows XP, Windows 7 and Windows 8:  Install, configure and troubleshoot.CCNA Cisco Training (Cisco I, Cisco II, Cisco III and Cisco IV)Windows Server 2003 Administration, Windows 2003 Web Server Administration,Microsoft Access Database I and Database II (SQL Programming),Help Desk and customer support, A+ training.Web Production I (HTML, XML), Abode CS3 Suite (Photoshop and Illustrator)
Professional Experience09/2014toPresentBI Developer / Data AnalystDivensi|City,STATE,Worked with the application developers and provide necessary SQL Scripts using T-SQL.Created joins and sub-queries for complex queries involving multiple tables.Responsible for creating SQL datasets for Power BI and Ad-hoc Reports.Working directly with stakeholders for requirements gathering and developing various decision making Dashboards.Hands on experienced developing dashboards and reporting visualization.Created various kinds of reports using Power BI and Tableau based on the client's needs.Experienced on creating multiple kind of Report in Power BI and present it using Story Points.Expertise in creating Dashboards Scorecards, views, pivot tables, charts, for further data analysis.Expert on creating complex CTE, Sub Queries, Joins, cumulative queries for multiple kind of reports.Investigates problems through to resolution or root cause/raises by pulling Data from multiple Sources and Develop Report.Proven experience developing and managing data integration solutions using Microsoft BI technologies.Designing, constructing, and testing of ETL processes.Created SSIS packages to extract data from the transactional and/or operational databases, transforming the data according to analytical / reporting business needs, and loading the data into a Data Warehouse or Data mart.Responsible for creating datasets using different kind of query language.Expert on creating Score Cards, Metrics, Power View/MAP and Pivot Tables using Office 365.Developed Power Pivot Reports in Excel 2013 by publishing them to SharePoint 2013 for providing ad-hoc reports according to client need.Created, Maintained & scheduled various reports in SSRS like Tabular Reports, Matrix Reports & Parameterized Reports using SQL Server Reporting Services SSRS.Experienced with connecting multiple data sources in Tableau to implement working reports.Created SSIS packages to transfer data, from flat files into SQL server using different SSIS components and used dynamic configuration files and variables for production deployment Migrate existing data into the Power BI.01/2011to12/2013SQL Server BI DeveloperAzimetry Inc|,STATE,Created, Maintained & scheduled various reports in SSRS like Tabular Reports, Matrix Reports & Parameterized Reports using SQL Server Reporting Services SSRS.Created new and modified multiple database objects like Tables, Views, Functions, and Triggers to meet the requirements Created SSIS packages to transfer data, from flat files into SQL server using different SSIS components and used dynamic configuration files and variables for production deployment Prepare Source to Target Mapping Documents, Design Document, etc.Created various ad-hoc SQL queries for customer reports, executive management reports and types of report types like tables, matrix, sub reports etc.Developed confidential proprietary analytical tools and reports with Microsoft Excel, and Power Pivot, and Power Point.Slicer, Pivot chart, Pie Chart, Macros.Expertise in creating Dashboards Scorecards, views, pivot tables, charts, for further data analysis.Wrote stored procedure and function used in SSIS package and SSRS reports.Created and deployed Matrix, Grid, Chart, and Gauge Reports utilizing SSRS.Created parameters for SSRS reports as well as drill-down and interactive sorting capability.Implemented subscriptions and snapshots in the SSRS Report Manager.Investigates problems through to resolution or root cause/raises by pulling Data from multiple Sources and Develop Report.Create SSIS package to pull all Events and programs data from database server and SharePoint lists.Perform database administration tasks in support of development testing and deployment tasks, troubleshooting, and physical database configuration.Create pivot tables for users.Worked with Business Analysts to understand the requirements.01/2009to01/2011Network Administrator/CISCOSOUTH SEATTLE COMMUNITY COLLEGE|,,Managing and Maintaining the Servers, PC's, Routers and Switches.Tutoring students with Networking related questions and give solutions to their technical issues.Configure 40 plus workstations with the virus protection and eradications.Provide a brief training for CISCO students how to configure routers and switches.Help provide setting up security administration port security on switch and IP security on Router via Access list.Help students get familiarized with IP addressing, sub-netting, and routing concepts.Worked with a team to provide technology support to students, faculty, and staff Solved issues related to any MS Software's, networking, virus removal on PCs and Macs Promoted Technician III, the highest level technicians could achieve.
EducationExpected in2014totoBS|Computer ScienceEastern Washington University,,GPA:Computer ScienceExpected in2010totoAA - Network Administrator|South Seattle C. College,,GPA:Expected intotoBS|Drafting and SurveyingUniversity of Gondar,,GPA:Drafting and Surveying
SkillsA+, account management, Photo, Photoshop, Adobe Photoshop, Ad, BI, Business Intelligence, CCNA, charts, Cisco II, Cisco IV, Cisco I, Cisco III, CISCO, hardware, Controller, Corel, client, customer support, data analysis, data integration, Data Mining, DTS, Data Warehouse, Database I, Database II, database administration, databases, Database, Database Management, decision making, Designing, Eclipse, ETL, executive management, XML, Help Desk, HTML, Illustrator, IP, Java, Load Runner, Mac, Macs, Macros, Managing, Access, Microsoft Access, Microsoft Excel, MS Excel, Excel, Microsoft Office Suite, MS Office, Office, Power Point, MS-Project, SharePoint, Windows 7, Windows 8, Windows, Windows XP, MySQL, Network Administrator, Network, Networking, Operating Systems, paint shop pro, PC's, Pivot Tables, printer, processes, Programming, Project Management, reporting, requirements gathering, Router, Routers, routing, Servers, Scripts, Software Engineering, sorting, MS SQL, SQL, SQL Server, Switches, switch, Tableau, Tables, Technician III, T-SQL, troubleshoot, Troubleshooting, Tutoring, UML, upgrades, View, Visio, Vista, Web Server, Web Production I, Windows Server>>. The result is, No Fit

Fit assessment: No Fit