For the given job description <<Business Analyst Location: Remote.Duration: 12 + months.MOI: Skype   About the RoleThe Business Analyst will support a cross-functional project teams focused on driving the end-to-end digital product lifecycle for features and products to improve the overall online experience of residents and businesses in the State of Connecticut. The Business Analyst will support one or more teams by performing detailed requirements analysis, create and maintain relevant productproject documentation, and perform solution testing consistent with the goals and objectives of the Connecticut Digital Service. Experiences Required for This Role  Requirements Analysis  At least 5 years of experience and use cases with the following:  Evaluating business processes and user needs  Anticipating requirements, uncovering areas for improvement, and developing and implementing solutions  Effectively communicating your insights and plans to technical and non-technical audiences, including cross-functional team members, stakeholders, and management  Prioritizing requirements based on product roadmap, business needs, and technical feasibility  Ability to navigate complex stakeholder relationships, competing resources, and prioritiesRequirements Documentation  At least 3 years of experience and use cases with the following:  Conducting meetings and presentations to share ideas and findings  Documenting results of your requirements analysis in the format of user flows, system flows, system requirements, user stories, and user acceptance criteria   Gathering, documenting, and reporting critical information from meetings with various stakeholdersUser Acceptance Testing  At least 2 years of experience and use cases with the following:  Ensuring solutions meet business needs and requirements  Performing user acceptance testing  Classifying and documenting defects Digital Platforms, Tools and Discipline  At least 2 years of experience and use cases with the following:  Working with enterprise scale digital platforms specializing in at least 3: omni-channel service delivery, web content management, customer relationship management, identity and data integration  Establishing continuous improvementdelivery pipeline to continually improve products post-launch based on customer research and feedback  Using of productivity, communication and analysis tools to manage iterative delivery, such as JIRAConfluence, Google Analytics, Git Repository, Microsoft Teams, Microsoft Office (Word, PowerPoint, Excel)   Staying up to date on the latest process and IT advancements to automate and modernize systemsKnowledge, Skills, and AbilityBusiness Analysis  Exceptional analytical and conceptual thinking skills  The ability to influence and determine acceptable solutions with stakeholders  Advanced technical and documentation skills  Fundamental analytical and conceptual thinking skills  Reporting and presenting  A track record of following through on commitments  Excellent planning, organizational, and time management skills  A history of leading and supporting successful projectsPerformance in Complex Situations  Communication and collaboration with state-wide partners  Clearing challenges for team member   Judgement fitting to the ever-changing environment  Ability to juggle multiple project workstreams Service Design Team Building  Supporting teammates skills and behaviors development and delivery  A balance between strong domain expertise and flexibility  Judgement in dealing effectively and diplomatically with all levels of government staff>> the resume: <<ExperienceData, Research & Marketing Consultant,01/2019-01/2019Pfizer–Columbus,OH,Https://rpinsights.com, https://rpmarketingco.com.Designing membership surveys and managing CRM databases for non-profit organization.Helping businesses with branding, communications, web design, and SEO.Programming websites and analytics for independent businesses.Creating new methodologies for qualitative research and innovation/prototype testing.Reason for leaving: Temporary self-employment.Sr. Manager,03/2018-12/2018Verizon Media (Former Oath)–Waltham,MA,Member and Customer Insights.Built up new customer insights function, modeling it after industry best practices and own corporate experience.Set up voice of customer (VOC) & customer experience dashboards for eCommerce, which included Net Promoter Score (NPS) and error rates.Contracted and onboarded online feedback platform vendor, Qualtrics, and managed session-recording partner, SessionCam.Identified weak points in the sales conversion online journey, including membership signup, shopping, payments.Tools used: Session Cam and Google Analytics.Led competitive research in several categories: tires, appliances, and electronics.Provided guidelines for improved search experience at BJs.com.Developed strategies for improved channel marketing, based on cost and conversion rates per category.Reason for leaving: Family health matter
Continued on Next Page.Strategic Marketing Consultant,12/2013-03/2017Cleveland Research Company–Cleveland,OH,Conducted research to inform product strategy, CX, and brand health in $800+ million business unit.Standardized Voice of Customer (VOC) steps for new product development throughout the organization, an effort yielding $10M in enterprise value.Set up and led customer experience (CX) measurement program globally, based on NPS methodology and leveraging Qualtrics.Led action planning sessions resulting in improved research ROI.Designed collaborative international research program to inform global product development strategy, helping integrate efforts and drive efficiencies.Championed research on new segments including consumers and small businesses.Adapted classic VOC methods for new agile product development frameworks.Assessed brand value in International markets, an effort that outlined path toward rebranding.Identified evolving technology platform trends for risk and fraud products, reducing risk in multimillion-dollar investments.Helped streamline new product pipeline, leading to improved resource allocation.Led research to inform M&A, resulting in more balanced decision making and better enterprise value.Tested central U.S.Business model in international markets and helped create a blueprint for market-specific adjustments.Reason for leaving: Business reorganization.Consumer Insights Manager,08/2013-12/2013DISNEY PARKS & RESORTS–City,STATE,ChinaInvestigated consumer travel-planning behavior in Chinese market.Managed International Disney Brands online communities and panels.Identified opportunities for educational programs creating $13 million in yearly revenue.Helped improve travel website through UX research and consumer decision making analysis.Consulted on design of gift shop and dining experiences valued at $180 million per year.Reason for leaving: Department reorganization.Consumer Research Consultant,01/2002-07/2013UTILIS RESEARCH & CONSULTING–City,STATE,Led 130+ consumer studies on attitudes, product adoption, advertising impact, and brand awareness for major national brands.Described consumer preferences for companies in several industries, including pharmaceuticals, retail, payments, mobile, and entertainment.Won contracts with major U.S.Brands and brand partners like Hall & Partners, Harris Interactive, Ipsos, and McKinsey.Built and promoted business from the ground up.Developed and delivered presentations to audiences of 100+ individuals.Reason for leaving: Professional growth.
EducationMaster of Business Administration (MBA):,Expected in-University of Florida-Gainesville,FLGPA:Status-Doctor of Philosophy (PhD):,Expected in-Yale University-New Haven,CTGPA:Status-Bachelor of Arts (BA):Psychology,Expected in-University of Puerto Rico-San Juan,PRGPA:Status-
SummaryCUSTOMER INSIGHTS / INNOVATION, PRODUCT & CUSTOMER EXPERIENCE RESEARCH
 Insights professional helping organizations identify new customer segments, develop new ideas, test new products, and improve customer experience. Corporate background in marketing, innovation, and product development. Within-industry experience: eCommerce, information services, information technology, and retail.
HighlightsAnalyticsCustomer InterviewsFocus Group ModerationMeeting FacilitationUXSurvey ResearchSkills: SASSPSSRQualtrics/VocalizeGoogle AnalyticsSessionCam/TealeafMS Access/Excel/Word/PowerPoint/PublisherWordPress/CPanelTableauSQLStreamline, Managing, SASAdvertising, Marketing, SpanishAgile, Market, SPSSBlueprint, Meeting Facilitation, SQLBranding, MS Access, StrategyChinese, Excel, SurveysCom, PowerPoint, TableauCompetitive research, Publisher, Web designContracts, Word, WebsiteConversion, Modeling, WebsitesCRM, EnterpriseDatabases, New product developmentDecision making, NextDesigning, PageECommerce, PortugueseEducational programs, PresentationsElectronics, Product developmentEnglish, ProfitFocus, ProgrammingFrench, Qualitative researchGoogle Analytics, RecordingUX, ResearchInnovation, RetailInvestments, Sales
SkillsAnalyticsCCustomer InterviewsFFocus Group ModerationMMeeting FacilitationUUXSSurvey ResearchSkills: SASSSPSSRRQQualtrics/VocalizeGGoogle AnalyticsSSessionCam/TealeafMMS Access/Excel/Word/PowerPoint/PublisherWWordPress/CPanelTTableauSSQL,Streamline, advertising, agile, blueprint, branding, Chinese, com, competitive research, contracts, conversion, CRM, databases, decision making, Designing, eCommerce, educational programs, electronics, English, Focus, French, Google Analytics, UX, innovation, investments, managing, marketing, market, Meeting Facilitation, MS Access, Excel, PowerPoint, Publisher, Word, modeling, enterprise, new product development, Next, Page, Portuguese, presentations, product development, profit, Programming, qualitative research, recording, Research, retail, sales, SAS, Spanish, SPSS, SQL, strategy, surveys, Tableau, web design, website, websites>>. The result is, No Fit

Fit assessment: No Fit