For the given job description <<Hi, reply requested for below job opportunity.I kindly request you to connect with me on LinkedIn for further expedient communication via chat. : https:www.linkedin.cominvijay-k-261759151
REMOTE - Servicenow Business Analyst 

ServiceNow BA perspective, here are some of the requirements:Years of experience: 5-7 as a Business Analyst. Scrum Master experience is plus.ServiceNow certifications preferred CSA & SAFE Scrum Master.Cloud knowledge & experience helpful (AWS, AWS certifications, Azure)Enterprise Infrastructure experience desired
Education and Experience: A bachelor's degree in a relevant field such as Computer Science, Information Technology, Business Administration, etc. Previous experience as a Business Analyst, especially in the IT Service Management domain.
ServiceNow Knowledge: Demonstrated knowledge and experience with ServiceNow platform functionality, modules, and applications. Familiarity with ITSM processes, Incident Management, Change Management, Problem Management, and Service Catalog is often required
Analytical Skills: Strong analytical and problem-solving skills to identify business needs, analyse requirements, and translate them into practical ServiceNow configurations.
Communication and Collaboration: Excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. A Business Analyst must be able to articulate technical concepts to non-technical team members and vice versa.
Process Mapping and Design: Experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with ServiceNow capabilities.
Requirement Gathering: Proficiency in gathering business requirements, functional specifications, and user stories.
Documentation: Strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.
Configuration and Customization: Knowledge of ServiceNow configuration and customization options, including Business Rules, Client Scripts, UI Policies, and other customization techniques.
Change Management: Understanding of Change Management principles and best practices, as changes to ServiceNow configurations can impact business operations.



Thanks & Regards, VIJAY KUMAR ASr. Technical Recruiterhttps:www.linkedin.cominvijay-k-261759151Contact: +1 713-954-6696 Ext 119vkm@cynosuretechnologies.com Cynosure Technologies, LLC>> the resume: <<Professional SummaryHighly regarded self-starter with a masters degree in computer science. Offering more than 5 years as a software engineer in dynamic environments. Looking for a position to develop Reports/Dashboards at a company that appreciates a strong education background and work experience.
SkillsRequirement Analysis & DesignEnvironment set up and configurationRPD / Report / Dashboard DevelopmentDevelopment Best Practices and StandardsDemos to end users on Development and functionalityPresentations on OBIEE to client personsConducting Training/Preparing Training MaterialOracle /Siebel Applications Oracle Business Intelligence Enterprise Edition 10.1.3.x, BIP setup-configuration, Informatica - DAC setup & configuration.Programming languages- SQLDatabase- Oracle 9.x, 10gSoftware packages- MS Office ProductsOracle Business Intelligence Enterprise Edition 10.1.3.x, BIP setup-configuration, Informatica - DAC setup & configuration.Excellent communication skillsExcellent problem-solving abilitiesExcellent diagnostic skillsRefined system debugging skillsFast Learner
SkillsGO-LIVE, back-up, business analysis, BI, Business Intelligence, Catalog, conversion, Client, customer satisfaction, Customer support, Data-modeling, Database, ETL, features, Informatica, Information Technology, managerial, MS Office Products, 3.x, Enterprise, network, Oracle 9.x, Oracle, DB, developer, order management, Presentations, processes, Programming, QA, reporting, Requirement, SDLC, servers, scripts, Siebel, SQL, technical support, Toad, Training Material, triage, Upgrade
Work History01/2011to05/2013Senior Software EngineerAktify|Irvine,CA,Improved system performance by making proactive adjustments and resolving bugs.Updated and fixed existing Repository and Dashboards.Worked with project managers, developers, quality assurance and customers to resolve technical issues.Worked closely with customers to efficiently resolve issues.Performed all testing and troubleshooting methods and documented resolutions in the system.Trained and mentored junior developers and engineers.OBIEE Upgrade AssessmentRequirement Analysis & DesignEnvironment set up and configurationRPD / Report / Dashboard DevelopmentDevelopment Best Practices and StandardsDesign, Build, Unit Testing OBI Reports11/2008to12/2010Assistant Systems EngineerTata Consultancy Services|City,STATE,Updated and fixed existing Repository and Dashboards.Worked with project managers, developers, quality assurance and customers to resolve technical issues.Worked closely with customers to efficiently resolve issues.Performed all testing and troubleshooting methods and documented resolutions in the system.Trained and mentored junior developers and engineers.OBIEE Upgrade AssessmentRequirement Analysis & DesignEnvironment set up and configurationRPD / Report / Dashboard DevelopmentDevelopment Best Practices and StandardsDemos to end users on Development and functionalityPresentations on OBIEE to client personsChanges to the repository as a part of the performance tuning.Handling Tickets for the existing application.Developing a POC for new project proposals.Onsite Coordinator. First Contact Point for pre-Implementation and post- Implementation defect fixes.Module Lead (Task Assignment and work tracking of the team).Understanding the Business requirements.Design, Build, Unit Testing OBI ReportsPrepared the test scripts for System testing and contributed to defect resolutionProviding analysis and estimates for the QA defects and UI/design change.Working on the SIT QA defects (includes RPD and webcat changes) and getting them to closure within the timelines providedTaking care of code maintenance activities across Dev, SIT andDEV serversParticipating in triage calls to coordinate with ETL and QA teamsWorking with DB team in understanding the performance issuesand resolve them.Coordinated with the team during other SDLC phases likeDevelopment, peer code reviews, Unit testing, SIT, bug fixingprocess and updating of Design.Supporting during Go-LIVE .
EducationExpected in2008totoMaster of Computer Applications|Computer ScienceR.V.R & J.C College of Engineering,,GPA:Expected in2005totoBachelor of Science|Computers/MathematicsT.J.P.S College,Guntur,GPA:Topper of the DegreeTopper in Individual SubjectsWon prizes and Awards in Inter-college Competitions and in-house activities.Participated in all kinds of competitions  like personality development,debates ,essay writing and presentations.Secured the rank of 479th rank in ICET  Competitive Entrance exam for MCA and MBA.>>. The result is, Potential Fit

Fit assessment: Potential Fit