For the given job description <<Business Analyst Location: Remote.Duration: 12 + months.MOI: Skype   About the RoleThe Business Analyst will support a cross-functional project teams focused on driving the end-to-end digital product lifecycle for features and products to improve the overall online experience of residents and businesses in the State of Connecticut. The Business Analyst will support one or more teams by performing detailed requirements analysis, create and maintain relevant productproject documentation, and perform solution testing consistent with the goals and objectives of the Connecticut Digital Service. Experiences Required for This Role  Requirements Analysis  At least 5 years of experience and use cases with the following:  Evaluating business processes and user needs  Anticipating requirements, uncovering areas for improvement, and developing and implementing solutions  Effectively communicating your insights and plans to technical and non-technical audiences, including cross-functional team members, stakeholders, and management  Prioritizing requirements based on product roadmap, business needs, and technical feasibility  Ability to navigate complex stakeholder relationships, competing resources, and prioritiesRequirements Documentation  At least 3 years of experience and use cases with the following:  Conducting meetings and presentations to share ideas and findings  Documenting results of your requirements analysis in the format of user flows, system flows, system requirements, user stories, and user acceptance criteria   Gathering, documenting, and reporting critical information from meetings with various stakeholdersUser Acceptance Testing  At least 2 years of experience and use cases with the following:  Ensuring solutions meet business needs and requirements  Performing user acceptance testing  Classifying and documenting defects Digital Platforms, Tools and Discipline  At least 2 years of experience and use cases with the following:  Working with enterprise scale digital platforms specializing in at least 3: omni-channel service delivery, web content management, customer relationship management, identity and data integration  Establishing continuous improvementdelivery pipeline to continually improve products post-launch based on customer research and feedback  Using of productivity, communication and analysis tools to manage iterative delivery, such as JIRAConfluence, Google Analytics, Git Repository, Microsoft Teams, Microsoft Office (Word, PowerPoint, Excel)   Staying up to date on the latest process and IT advancements to automate and modernize systemsKnowledge, Skills, and AbilityBusiness Analysis  Exceptional analytical and conceptual thinking skills  The ability to influence and determine acceptable solutions with stakeholders  Advanced technical and documentation skills  Fundamental analytical and conceptual thinking skills  Reporting and presenting  A track record of following through on commitments  Excellent planning, organizational, and time management skills  A history of leading and supporting successful projectsPerformance in Complex Situations  Communication and collaboration with state-wide partners  Clearing challenges for team member   Judgement fitting to the ever-changing environment  Ability to juggle multiple project workstreams Service Design Team Building  Supporting teammates skills and behaviors development and delivery  A balance between strong domain expertise and flexibility  Judgement in dealing effectively and diplomatically with all levels of government staff>> the resume: <<Professional SummaryCommitted and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.Energetic and reliable Office Manager skilled with working with a diverse group of people.Executive Assistant who is skilled at multi-tasking and maintaining a strong attention to detail. Employs professionalism and superior communication skills to meet client and company needs.
Areas of ExpertiseWord, Excel, Access, Word PerfectOperations managementCommunicationInterpersonalTime managementFlexibleWorks well under pressureEmployee training and development
Work ExperienceData Entry Operator,03/2014-08/2014Iron Mountain Incorporated–Fort Myers,FL,Performed general data entry using SAP, Microsoft Excel and WordPerformed a wide variety of secretarial tasks in support of the businessAnswered phones and create notifications in the systemContacted with internal and external customers.Collaborated with other administrative team members, human resources and the finance department on special projects and events.Developed and managed third-tier resolution process to resolve issues originating from the customer retention team.Secretary,2010-2013Walt Disney Co.–Auburn Hills,MI,Arranged appointments, sales calendars, trainings for the sales of department.Maintained the operation's sales database.Customized sales reports and sales literature.Verified and logged in deadlines for responding to daily inquiries.Improved communication efficiency as primary liaison between departments, clients and vendors.Assistant Manager,2008-2010Sumitomo Electric Group–Mount Prospect,IL,Recruited, hired, scheduled, and motivated a staff of up to 8 people.Adapted in communicating effectively with customers, vendors, and staff.Reached the monthly goals.Managed the day-to-day tactical and long-term strategic activities within the business.Reduced and controlled expenses by improving resource allocation.
EducationAssociate:Arts,Expected in-Community College of Philadelphia-Philadelphia,PAGPA:Status-ArtsCertified with diploma:,Expected in1 2013-Notary Public-,GPA:Status-
SkillsInterpersonal, data entry, database, English, Languages, Access, Microsoft Excel, Excel, Word, sales, SAP, secretarial, Spanish, phones, Word Perfect>>. The result is, Good Fit

Fit assessment: Good Fit