For the given job description <<Business Analyst Location: Remote.Duration: 12 + months.MOI: Skype   About the RoleThe Business Analyst will support a cross-functional project teams focused on driving the end-to-end digital product lifecycle for features and products to improve the overall online experience of residents and businesses in the State of Connecticut. The Business Analyst will support one or more teams by performing detailed requirements analysis, create and maintain relevant productproject documentation, and perform solution testing consistent with the goals and objectives of the Connecticut Digital Service. Experiences Required for This Role  Requirements Analysis  At least 5 years of experience and use cases with the following:  Evaluating business processes and user needs  Anticipating requirements, uncovering areas for improvement, and developing and implementing solutions  Effectively communicating your insights and plans to technical and non-technical audiences, including cross-functional team members, stakeholders, and management  Prioritizing requirements based on product roadmap, business needs, and technical feasibility  Ability to navigate complex stakeholder relationships, competing resources, and prioritiesRequirements Documentation  At least 3 years of experience and use cases with the following:  Conducting meetings and presentations to share ideas and findings  Documenting results of your requirements analysis in the format of user flows, system flows, system requirements, user stories, and user acceptance criteria   Gathering, documenting, and reporting critical information from meetings with various stakeholdersUser Acceptance Testing  At least 2 years of experience and use cases with the following:  Ensuring solutions meet business needs and requirements  Performing user acceptance testing  Classifying and documenting defects Digital Platforms, Tools and Discipline  At least 2 years of experience and use cases with the following:  Working with enterprise scale digital platforms specializing in at least 3: omni-channel service delivery, web content management, customer relationship management, identity and data integration  Establishing continuous improvementdelivery pipeline to continually improve products post-launch based on customer research and feedback  Using of productivity, communication and analysis tools to manage iterative delivery, such as JIRAConfluence, Google Analytics, Git Repository, Microsoft Teams, Microsoft Office (Word, PowerPoint, Excel)   Staying up to date on the latest process and IT advancements to automate and modernize systemsKnowledge, Skills, and AbilityBusiness Analysis  Exceptional analytical and conceptual thinking skills  The ability to influence and determine acceptable solutions with stakeholders  Advanced technical and documentation skills  Fundamental analytical and conceptual thinking skills  Reporting and presenting  A track record of following through on commitments  Excellent planning, organizational, and time management skills  A history of leading and supporting successful projectsPerformance in Complex Situations  Communication and collaboration with state-wide partners  Clearing challenges for team member   Judgement fitting to the ever-changing environment  Ability to juggle multiple project workstreams Service Design Team Building  Supporting teammates skills and behaviors development and delivery  A balance between strong domain expertise and flexibility  Judgement in dealing effectively and diplomatically with all levels of government staff>> the resume: <<Professional SummaryRELATED KNOWLEDGE AND SKILLS Advanced knowledge of SQL, MS Excel, machine learning ,tableau , technical writing and data visualization. Ability to work with accuracy and demonstrate consistent results in fast-paced, high transaction work environment. Experience in managing a team and getting the projects and job assignments on time. Demonstrate strong time management and organization skills with ability to prioritize tasks Ability to work independently and co-operatively with others in a team environment Skillful in building positive relationships of mutual trust, benefit and confidence with the team Other areas of academic expertise – CCNA, Network Security, telecommunications and electronic devices. Excels in handling and maintaining records.
SkillsMS excelSQLCustomer serviceQuality Control AnalysisTableauStatistics and SASProject managementWeb Analytics
Work HistoryData Analyst and Fraud Coordinator,04/2019-12/2022Chicago Lighthouse–,,Utilized MS SQL , data warehousing programs, Tableau and other dashboard toolsets for data intelligence and analysisConverted data into actionable insights by predicting and modeling future outcomesPrepared weekly reports for the analysis of payments, charge backs and credit card fraudsWorking in collaboration with payment, product, management, marketing and I.T team to collect and analysis data and to build tableau dashboardsUsed third party software Ravelin for machine learning for analysis and data visualization , created new rules to prevent losses due to chargebacks , refunds and new accounts promotion schemesAnalyzed trends and patterns valuable to diagnostics and predictive analytics and prepared reportsCreated appropriate documentation for various stakeholders so they can understand steps of the company’s data analysis process.Customer Care Team Lead,04/2018-03/2019Hudson Heritage Federal Credit Union–,,Managed and trained a team of 25 team members to maintain customer centric focus and ensuring customer satisfaction through excellent customer serviceCompleted monthly performance reviews and conducted team meetings to adhere company’s policiesWorked on various projects as per the demands of the company- including projects on financial reports, employee behavior, updating refund policies etcCreated reports of attendance, Stats, performance of the team members on monthly basis and updating availabilityKnowledge of compliance procedures within all relevant company’s policies and guidelines.Collector,11/2017-11/2018H&M–,,Investigated customer accounts for relevant details in order to resolve the arrears accountsCommunicated with clients via post, telephone and emailsEducated the debtors of the possible consequences of non-paymentAbility to ensure that arrears cases were actioned quickly, efficiently and within stated proceduresAware with effective pre-collection and collection strategiesReported any suspected fraudulent activity to the Fraud Manager.Sales Associate,04/2017-04/20187-eleven–,,Communicated effectively with a wide variety of customers in person and on the phoneIdentified customer needs and recommended the suitable products and servicesMet weekly and monthly sales target while providing exceptional customer serviceVolunteer Experience
EducationDiploma:Network Security,Expected in2017-University of Winnipeg-,GPA:Status-Bachelor of Technology:,Expected in2015-Punjab Technical University-,GPA:Status-
SkillsMS excelSQLCustomer serviceQuality Control AnalysisTableauStatistics and SASProject managementWeb Analytics>>. The result is, Potential Fit

Fit assessment: Potential Fit