For the given job description <<ServiceNow BA perspective, here are some of the requirements: Years of experience: 8+ yrs as a Business Analyst. Scrum Master experience is plus. ServiceNow certifications preferred CSA & SAFE Scrum Master. Cloud knowledge & experience helpful (AWS, AWS certifications, Azure) Enterprise Infrastructure experience desired1. Education and Experience: A bachelor's degree in a relevant field such as Computer Science, Information Technology, Business Administration, etc. Previous experience as a Business Analyst, especially in the IT Service Management domain.2. ServiceNow Knowledge: Demonstrated knowledge and experience with ServiceNow platform functionality, modules, and applications. Familiarity with ITSM processes, Incident Management, Change Management, Problem Management, and Service Catalog is often required.3. Analytical Skills: Strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical ServiceNow configurations.4. Communication and Collaboration: Excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. A Business Analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. Process Mapping and Design: Experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with ServiceNow capabilities.6. Requirement Gathering: Proficiency in gathering business requirements, functional specifications, and user stories.7. Documentation: Strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. Configuration and Customization: Knowledge of ServiceNow configuration and customization options, including Business Rules, Client Scripts, UI Policies, and other customization techniques.9. Change Management: Understanding of Change Management principles and best practices, as changes to ServiceNow configurations can impact business operations.>> the resume: <<Professional SummaryTo achieve a responsible position that gives me a chance to apply my innovative skills and knowledge. I aim to be a valuable member of the team that works dynamically towards success and growth of organization. Strong Knowledge in Electronics and computer Engineering background with 1+ experience as Automotive Embedded Software Engineer. Good Knowledge in simulation tools such as MATLAB and Simulink. Thorough Knowledge in CAN Communication and Basic knowledge in AUTOSAR Architecture. Familiar with Version control systems such as SVN, IBM Synergy, Clear case and requirements analysis tools such as Doors. Worked on all phases of V model software development and Version control systems. Communicated with the other Engineering personnel to coordinate the interrelated design and assure project completion. Coordinating with software and target teams to find bugs, testing debug build.
SkillsGuest servicesInventory control proceduresMerchandising expertiseLoss preventionCash register operationsProduct promotions
EducationNorthwestern Polytechnic University,CA.Expected inJan'16––M.S:Electrical and Computer Engineering-GPA:3.6Electrical and Computer Engineering 3.6Jawaharlal Nehru Institute of Technology,Expected inMay'14––Bachelors:Electronics and communication Engineering-GPA:3.4Electronics and communication Engineering 3.4
Work HistoryOneblood-Embedded SoftwareDeland,,India01/2016-07/2016Responsible for developing Safety and Engine related software.Special focus on areas such as CAN protocols.Embedded software component development for Engine ECU, and maintenance of existing software components.Supported all phases of the software development process (V - Model).Understand and negotiate specifications, designed and implemented code, created documents and descriptions maintained existing software.Stored, retrieved and manipulated data for close analysis of system capabilities.Prepared detailed reports concerning project specifications and activities.Worked effectively with design teams to ensure software solutions elevated client side experience.Defense Electronics Research Laboratory DLRL-Project TraineeCity,STATE,India11/2012-04/2013Undergone a training program in Industrial Automation, which gives a hands on experience in 8051 programming, AVR programming for Embedded Systems applications, Digital logic and Electronic Control, using commonly used transducers, sensors and output devices and components in automation and controlling.Projects Fault Management, TCS, India Responsible for development and testing of Fault management module.It contains the list of all the faults that a system can have.Fault Management basic functionality is to store the faults (current & previous ignition cycles) in EEPROM.It also supports clearing of the particular fault and also clearing of entire fault memory based on     the customer requirement.Event Data Recorder, TCS, India Responsible for development and testing of accident recorder modules.It is utilized to store the information identified with vehicle (e.g.Vehicle speed, Buckle switch status, Brake status, Airbag sensors) amid accident through CAN communication protocol Monitoring Various ECU's for Engine control, TCS, India Safety and preventive measures for engine ECU (Electronic Control Unit) are mainly considered.Different inputs from various modules like cruise control, Adaptive cruise control, Acceleration pedal etc.are considered and monitored.Concentrates on the security levels (Levels defines the cautions to be taken based on the priority of module failures) provided for different modules (driver safety is mainly considered).In critical cases pre-defined values are loaded for safety purpose.Drive by wire - electronic throttle valve system" on Altera DE2 FPGA board Programmed and configured Altera DE2 board to implement a "drive by wire - electronic throttle valve system.Interfaced Accelerator position sensor, Throttle position sensor, Throttle actuator motor (used a Servo Motor), relays, LEDs & LCD present on the board to the NIOS II software and to the NIOS II microprocessor present with in the Altera Cyclone II FPGA IC on the DE2 board Simulated the modules in Modelsim and synthesize on Altera Quartus II software.Accident avoidance system An Arduino based accident prevention using higher end alert mechanisms, which prevents the accidents by alerting the driver when he/she falls asleep.Project involves Arduino Uno - Atmega 328 Microcontroller to measure and counts the eye blink using IR sensor.It gets trigger from the sensor information to identify an accident.JNTU-H-Lab Assistant,,IndiaCurrent-CurrentMicroprocessor, Analog and Digital Communications.Hands on experience in Microprocessor, Analog and Digital Communications and E-Cad Laboratories.Monitor the lab setups and guide the students for the effective usage of labs.
SkillsDreamweaver, Assembly language, Automation, basic, C, C++, Cad, CSS, LCD, DOORS, Embedded Systems, focus, HTML, PHP, Java, Labview, logic, Mac OS, MATLAB, memory, Microprocessor, Microsoft Office, Office 3.0, SharePoint, Windows XP, Office Automation, Operating Systems, Programming, protocols, PSPICE, requirement, Safety, software development, switch, UNIX, Verilog, VHDL, Vista>>. The result is, 

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