For the given job description <<ServiceNow BA perspective, here are some of the requirements: Years of experience: 8+ yrs as a Business Analyst. Scrum Master experience is plus. ServiceNow certifications preferred CSA & SAFE Scrum Master. Cloud knowledge & experience helpful (AWS, AWS certifications, Azure) Enterprise Infrastructure experience desired1. Education and Experience: A bachelor's degree in a relevant field such as Computer Science, Information Technology, Business Administration, etc. Previous experience as a Business Analyst, especially in the IT Service Management domain.2. ServiceNow Knowledge: Demonstrated knowledge and experience with ServiceNow platform functionality, modules, and applications. Familiarity with ITSM processes, Incident Management, Change Management, Problem Management, and Service Catalog is often required.3. Analytical Skills: Strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical ServiceNow configurations.4. Communication and Collaboration: Excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. A Business Analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. Process Mapping and Design: Experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with ServiceNow capabilities.6. Requirement Gathering: Proficiency in gathering business requirements, functional specifications, and user stories.7. Documentation: Strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. Configuration and Customization: Knowledge of ServiceNow configuration and customization options, including Business Rules, Client Scripts, UI Policies, and other customization techniques.9. Change Management: Understanding of Change Management principles and best practices, as changes to ServiceNow configurations can impact business operations.>> the resume: <<Professional SummaryOver 8 years of experience as a DevOps / Build and Release Engineering, Software confirmation   management in automating, build, deploy and release, cloud providers and API's for Amazon (AWS) .
 AWS Certified Solutions Architect with excellent proven track record in providing solutions 
Hands on experience with an in-depth level of understanding in the strategy and practical implementation of AWS cloud-specific technologies like Elastic Compute Cloud (EC2), Simple Storage Services (S3), Route 53, Cloud Formation, Elastic IPs, Virtual Private Cloud (VPC), RDS and Cloud Watch. 
Experience with Troubleshooting AWS EC2 instances for Status check through System Status checks and Instance Status checks alerts and rectifying if necessary. 
Experience with configuring and managing Elastic Load Balancing (ELB) to implement fault tolerance and avoid single point of failure of applications. 
Good experience of AWS Elastic Block Storage (EBS), different volume types and use of various types of EBS volumes based on requirement. 
Good knowledge of customizing Amazon Machine Images (AMIs) & deploying these customized images based on requirements. 
Working with Elastic Beanstalk for quick deployment of services such as EC2 instances, Load balancer, and databases on the RDS on the AWS environment. 
Creating directories for use when creating workspace on Amazon Workspace. 
Perform LAMP installation and configuration on RedHat, Ubuntu and Amazon Linux instances needed for website development. 
Using GIT for cloning, pushing and creating of repositories. 
Securing and ensuring the integrity of servers and systems, by creating and managing security groups and network ACLs to ensure controlled access to instances. 
Experience in using inline-templates in the puppet environment. 
Hands on experience with Ops work in AWS cloud environment. 
Auto scaling instances to ensure 100% availability of servers and instance as well as preventing excess charge on unused instances during low traffic per customer's request. 
Granting security and Configured user access and limits using AWS Identity and Access Management (IAM) by creating new profiles and policies for user management in JSON. 
Configured AWS Multi Factor Authentication in IAM to implement 2 step authentication of user's access using Google Authenticator and AWS Virtual MFA. 
Experience with designing and configuring secure Virtual Private Cloud (VPC) through private and public networks in AWS and create various subnets, routing table, internet gateways for servers. 
Experience with creating alarms in CloudWatch for monitoring the server performance, CPU Utilization, disk usage etc. to take recommended actions for better performance. 








Experience with implementing several Continuous Delivery Pipelines for different products and automated cloud deployments using Chef and created Chef Cookbooks using recipes to automate system operations. 
Experience in development and configuration experience, LAMP setup on RHEL with software provisioning tools like Chef, Puppet and SaltStack 
Wrote Recipes and Cookbooks and uploaded them to Chef-server, Managed On-site OS/Applications/Services/Packages using Chef as well as AWS for EC2/S3/Route53 & ELB with Chef Cookbooks. 
Wrote chef cookbooks using the several of its components like attributes, files, recipes, resources and templates. 
Experience in creating and implementing Salt Stack States in deploying infrastructure as a code. 
Worked on web servers like Apache and application servers like Web logic, Tomcat, Websphere to deploy code. 
Joined a newly formed enterprise shared technologies team to build an entire new PaaS infrastructure. 
Expertise in using build tools like MAVEN and ANT for the building of deployable artifacts such as war & ear from source code. 
Installation of Apache Tomcat on EC2 instances. 
Good knowledge of other services in AWS like Cloud front, Glacier, Cloud Trail and Simple Notification Service (SNS). 
MySQL Database backup (Hot/Cold) and recovery, repair and optimize tables. 
MySQL Database security, creating users and managing permissions. 
Strong understanding of Relational Database Management Systems, Object Oriented Programming Languages 
Experience in designing optimizing the various SQL database objects tables, views, stored procedures, user defined functions, cursors, indexes and triggers. 
Strong experience in different phases of Software Development Life Cycle (SDLC) including analysis, design, implementation and testing. 
Strong written and verbal communications. 
Interested in challenging technical track career in an application development environment. 
Proficient in Microsoft Excel, Word and PowerPoint with exposure to Microsoft Access. 
Very strong at Technical and Quantitative skills.
Authorized to work in the US for any employer
SkillsClient-focusedQuick learnerResults-orientedTraining and development
Education and Training,Expected in––Bachelor of Science:Computer Science-GPA:
ExperienceAsrc Federal Holding Company-AWS CLOUD and DevOps EngineerPensacola,FL,12/2015-CurrentExperience with Troubleshooting AWS EC2 instances for Status check through System Status checks and Instance Status checks alerts and rectifying if necessary.Experience with configuring and managing Elastic Load Balancing (ELB) to implement fault tolerance and avoid single point of failure of applications.Good experience of AWS Elastic Block Storage (EBS), different volume types and use of various types of EBS volumes based on requirement.Good knowledge of customizing Amazon Machine Images (AMIs) & deploying these customized images based on requirements.Working with Elastic Beanstalk for quick deployment of services such as EC2 instances, Load balancer, and databases on the RDS on the AWS environment.Creating directories for use when creating workspace on Amazon Workspace.Perform LAMP installation and configuration on RedHat, Ubuntu and Amazon Linux instances needed for website development.Using GIT for cloning, pushing and creating of repositories.Securing and ensuring the integrity of servers and systems, by creating and managing security groups and network ACLs to ensure controlled access to instances.Experience in using inline-templates in the puppet environment.Hands on experience with Ops work in AWS cloud environment.Auto scaling instances to ensure 100% availability of servers and instance as well as preventing excess charge on unused instances during low traffic per customer's request.Granting security and Configured user access and limits using AWS Identity and Access Management (IAM) by creating new profiles and policies for user management in JSON.Configured AWS Multi Factor Authentication in IAM to implement 2 step authentication of user's access using Google Authenticator and AWS Virtual MFA.Experience with designing and configuring secure Virtual Private Cloud (VPC) through private and public networks in AWS and create various subnets, routing table, internet gateways for servers.Experience with creating alarms in CloudWatch for monitoring the server performance, CPU Utilization, disk usage etc.to take recommended actions for better performance.Experience with implementing several Continuous Delivery Pipelines for different products and automated cloud deployments using Chef and created Chef Cookbooks using recipes to automate system operations.Experience in development and configuration experience, LAMP setup on RHEL with software provisioning tools like Chef, Puppet and SaltStack Wrote Recipes and Cookbooks and uploaded them to Chef-server, Managed On-site OS/Applications/Services/Packages using Chef as well as AWS for EC2/S3/Route53 & ELB with Chef Cookbooks.Wrote chef cookbooks using the several of its components like attributes, files, recipes, resources and templates.Experience in creating and implementing Salt Stack States in deploying infrastructure as a code.Worked on web servers like Apache and application servers like Web logic, Tomcat, Websphere to deploy code.Joined a newly formed enterprise shared technologies team to build an entire new PaaS infrastructure.Expertise in using build tools like MAVEN and ANT for the building of deployable artifacts such as war & ear from source code.Installation of Apache Tomcat on EC2 instances.Good knowledge of other services in AWS like Cloud front, Glacier, Cloud Trail and Simple Notification Service (SNS).PayPal-Build & Release EngineerCity,STATE,06/2011-12/2015Maintained and Administered GIT Source Code Tool.Created Branches, Labels and performed Merges in Stash and GIT.Developed Processes, Tools, Automation for Jenkins based Software for Build system and delivering SW Builds.Managed Build results in Jenkins and deployed using workflows.Delivered specific versions of various components of an application into target environments.Maintain and track inventory using Jenkins and set alerts when the servers are full and need attention.Modelled the structure for Multi-tiered applications orchestrate the processes to deploy each tier.Deployed Puppet, Puppet dashboard for configuration management to existing infrastructure Used Puppet to manage Web Applications, Configuration Files, Data Base, Commands, Users Mount Points, Packages Developed build and Deployment Scripts using ANT and MAVEN as build tools in Jenkins to move from one environment to other environments.Have used Confluence to create, share and discuss content and projects.Familiar and experienced with Agile Scrum development.Proposed and implemented branching strategy suitable for agile development in Subversion.Created Branches, and performed Merges in Source Tree& Stash.Installed and Configured Jenkins for Automating Deployments and providing an automation solution.Integrated GIT into Jenkins to automate the code check-out process.Used Jenkins for Automating Builds and Automating Deployments.Very strong Project Management experience performing ITIL RM /SCM activities.Attended daily Scrum meetings, kept up-to-date on best practices for JavaScript frameworks and techniques.Worked closely with Business teams on aligning business requirements with technical ones.Designed and implement front-end projects of various scope.Designed user interface for the product of gift card using Angular JS, jQuery, CSS3, HTML5 and JavaScript.Handled Browser compatibility issues for different browsers related to CSS and HTML.Used CSS3 Borders and jQuery Menus as part of the UI navigation.Produced client side validation through JavaScript and Ajax for asynchronous communication.Created interface to manage user menu using JS, Angular JS and JQuery.Environment: Jenkins, GIT, ANT, MAVEN, PUPPET, JIRA, Python, BASH & KORN Shell, JAVA/J2EE, Web sphere,CSS3, JavaScript,Angular JS,JQuery.Shriya Innovative Solutions, Pvt. Ltd-Linux System AdministratorCity,STATE,06/2010-09/2011Responsible for Installation, Configuration and Upgradation of Red Hat Linux, CentOS on Remote Servers Installation, Configuration and Service start of Apache Tomcat Server.Installation and management of packages through YUM in Red Hat Linux and CentOS Created and Managed User, groups and their permissions, by using SUDO Involved in troubleshooting network configurations .Worked on SSH connections and configurations by using Putty Set up CRONJOB, for builds and backup.Worked in building scripts and responsible for installation procedures. Worked on managing users in LDAP server, as per the requirements. Correction of authentication issues with LDAP users in configuration file Maintenance of time-to-time backup of Web Servers Setting modes for SELINUX for enabling security.Created and Managed log file for troubleshooting errors Written bash scripts for installation of packages Interpret system log files for monitoring users .Document the written scripts, and migrate them to server for efficient utilization Environment: RHEL, Apache Tomcat, CentOS, Switches, Ports, LDAP server, Putty.
SkillsOperating Systems: Windows, UNIX, LINUX ,CentOS.Amazon Web Services: EC2, VPC, IAM, CloudFront, CloudFormation, OpsWorks,  API gateway, Lambda, RDS, SNS, SQS, S3.Build Tools: ANT, MAVEN,Docker, Gradle.CI Tools:Hudson/Jenkins, Chef.Languages: Java/J2EE, JavaScript, HTML5, CSS3,Shell scripting, SQL,Python, BASH & KORN Shell.Tracking tools: Jira, Atlassian, BugZilla.Web servers: WebLogic, WebSphere, Apache Tomcat, JBOSS. Databases: MYSQL, DB2, DynamoDB, SQL SERVER.Monitoring Tools: Nagios, Splunk, AWS CloudWatchSource control tools: GIT, Subversion , Tortoise SVN.>>. The result is, 

Fit assessment: No Fit