For the given job description <<Our client is looking for experienced professional with a strong background in healthcare, including Pharmacy Benefit Manager (PBM) expertise. Proficient in SQL for data management and analysis. Skilled in working with messaging and event-based systems, facilitating seamless communication. Knowledgeable in optimizing prescription drug programs and navigating the complexities of healthcare dynamics for enhanced patient outcomes.
QualificationsBachelor's degree or equivalent experience10+ years of progressive experience in requirements gathering and management using both Waterfall and Agile SDLC methodologies.Extensive Healthcare experience is mandatoryPBM (Pharmacy Benefit Management) experience is mandatory Process development and implementation experience.Proficient in using SQL, Visio and Office Suite, including Word, Excel, and PowerPoint.Experience working with messaging or event-based systems
ResponsibilitiesAssists andor leads in requirements management practices and principles.Participates andor provides product ownership.Creates business requirement documents, user stories, use cases, and supporting diagrams including sequence diagrams as needed.Contributes to the planning process with the Scrum Master andor project manager to plan activities including requirements gatheringrefinement, design reviews, SOPwork instruction development, training, and go-live.>> the resume: <<SummaryDetail oriented with strong skills in researching, analyzing and troubleshooting problems, identifying solutions, recommending and implementing methods, procedures and/or techniques for resolution.  Communicating clearly and concisely, both orally and in writing.  Proven ability to exercise accurate judgment and being able to evaluate information critically and decide upon and to implement an appropriate course of action.  Experience in interacting with professionals at all levels and cross functional teams in a complex and dynamic environment. Strong interpersonal and teamwork skills; ability to develop and maintain effective professional relations with colleagues at all levels across the organization; ability to integrate actions toward objectives. Detail oriented with strong skills in researching, analyzing and troubleshooting problems, identifying solutions, recommending and implementing methods, procedures and/or techniques for resolution. Skills in which I have remained consistent are as follows: 
    *    Responding to inquiries from management, employees and vendors.
    *    Operating personal computers for conducting on-line research and data acquisition.
    *    Working under time constraints and in pressure situations. 
    *    Proven ability to exercise accurate judgment and being able to evaluate information critically and decide upon and to implement an appropriate course of action.
    *    Experience in interacting with professionals at all levels and cross functional teams in a complex and dynamic environment. Strong interpersonal and teamwork skills; ability to develop and maintain effective professional relations with colleagues at all levels across the organization; ability to integrate actions toward objectives.
    *    Capable of managing multiple priorities and meet closely-spaced, ambitious timelines.
    *    Highly results oriented; capable and willing to take instruction, communicate and be accountable for decisions.
    *    Communicating clearly and concisely, both orally and in writing.
    *    Interpreting and applying Federal, State and Local policies, procedures, laws and regulations.
    *      Managing multiple projects, duties and assignments.
    *    Excellent interpersonal skills with the ability to work in a team environment or independently with minimal supervision.    
    *      Proficient at maintaining collaborative working relationships with others.
SkillsGuest servicesInventory control proceduresMerchandising expertiseLoss preventionCash register operationsProduct promotions
Experience01/2014to01/2017Data Analyst IICox Automotive|Matteson,IL,Responsible for analyzing master data management performance metrics for the following purposes:
          - Evaluation of quality, response and data integrity with reference to Enterprise, Supplier and Global Planning Network data.Monitoring Product lifecycles (product activation, discontinuance and          rationalization).Current Good Manufacturing Practices (cGMP), Food and Drug Administration         (FDA), and other regulatory requirements.JD Edwards ERP system product data management principles related to Item Masters, Bills of Materials, Routers.SAP Material Master setup.Personal computer software applications including MS Excel, Word, Visio and Power Point.Exposure to MS Access.Current Company policies and practices, including safety rules and regulations.10/2009to12/2014Sales Support Service Rep IIWatson Pharmaceuticals / Anda, Inc|City,STATE,Carries out responsibilities in accordance with the organization's policies, procedures, and state, federal and local laws.Communicates effectively with customers via telephone, email, fax, or in person, and receives product orders and general inquiries.Quickly and effectively solve customer challenges.Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.Working under time constraints and in pressure situations.Worked closely with Accounts Payable Department and Warehouse.08/2006to10/2009Customer Support Service Rep IAndrx Pharmaceuticals / Anda, Inc|City,STATE,Assists customers with requests for and processing of returned goods.Monitors and provides updates to the customer master group.Working under time constraints and in pressure situations.Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.Investigates customer complaints concerning billing of products, shipping errors, and damages, referring quality complaints to designated departments for investigation.Interfaces with other departments in the processing of any customer related issues.Worked closely with Accounts Payable Department and Warehouse.08/2004to06/2006Durable Medical Equipment Rep|City,STATE,Answered incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.Greeted persons entering establishment, determining nature and purpose of visit, while directing or escorting them to specific destinations.Customer service for in bound DME supply customers.Logging customer's information into system database.Following the HIPPA Act making sure that the customer's information is kept confidential / safeguarding of private information of patient 
health information.
Education and TrainingExpected in2013totoBachelor's of Science|BusinessUniversity of Phoenix,Plantation,FlGPA:Business
SkillsAccounts Payable, billing, Customer service, data management, database, directing, email, ERP, fax, JD Edwards, Logging, Materials, MS Access, MS Excel, Power Point, Word, Monitors, Enterprise, Network, policies, quality, quality control, Routers, safety, SAP, shipping, taking messages, telephone, Visio>>. The result is, 

Fit assessment: Potential Fit