For the given job description <<ServiceNow BA perspective, here are some of the requirements: Years of experience: 8+ yrs as a Business Analyst. Scrum Master experience is plus. ServiceNow certifications preferred CSA & SAFE Scrum Master. Cloud knowledge & experience helpful (AWS, AWS certifications, Azure) Enterprise Infrastructure experience desired1. Education and Experience: A bachelor's degree in a relevant field such as Computer Science, Information Technology, Business Administration, etc. Previous experience as a Business Analyst, especially in the IT Service Management domain.2. ServiceNow Knowledge: Demonstrated knowledge and experience with ServiceNow platform functionality, modules, and applications. Familiarity with ITSM processes, Incident Management, Change Management, Problem Management, and Service Catalog is often required.3. Analytical Skills: Strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical ServiceNow configurations.4. Communication and Collaboration: Excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. A Business Analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. Process Mapping and Design: Experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with ServiceNow capabilities.6. Requirement Gathering: Proficiency in gathering business requirements, functional specifications, and user stories.7. Documentation: Strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. Configuration and Customization: Knowledge of ServiceNow configuration and customization options, including Business Rules, Client Scripts, UI Policies, and other customization techniques.9. Change Management: Understanding of Change Management principles and best practices, as changes to ServiceNow configurations can impact business operations.>> the resume: <<SummaryExperienced .NET developer with experience across the Microsoft development stack with a passion for web development and application architecture.I am a strong believer that with a little upfront architecture you can create an application that is far easier to support and extend. Additionally, I utilize the following on technologies on my current applications: AngularJS, MVC.Net, Unity, AutoMapper, KendoUI, Enterprise Error Logging, Entity Framework, Microsoft SQL, Repository Pattern.
HighlightsASP.NET MVCWeb API 2WCF ServicesEntity FrameworkMicrosoft SQL ServerAngular JS 1+Breeze JSJQueryUnityAutoMapperBootstrapLESSSASSXMLJSONNLogTeam Foundation Server 2015Visual Studio 2015Visual Studio CodeAgile Development Methodologies
Experience07/2014to08/2016Senior Web Software EngineerTwitter–,,Upgrading and maintaining Team Foundation Server and assisting the adoption of agile development methodologiesPioneered the adoption of AngularJS as the standard client technology backed by Web API RESTful servicesBuilt and maintained the SD Enterprise Library consisting of a number of shared libraries and helpers for logging, AutoMapper, IoC, WCF services, etc.Built and maintained a number of applications supporting core business and enterprise05/2010to08/2014Software EngineerVertiv Holdings, Llc–,,Moving from a Windows application to web development, my focus is on the Harris Corporation internet/ public-facing website and web applications.When I began the focus was on ASP.NET Web Forms while still supporting existing applications in Class ASP.Over the last 3 years I have lead the push for our team to MVC.NET and Entity Framework for all future application development.Additional technologies/ methodologies include Automapper, JSON, JQuery, Unity, Repository Pattern, as well as Agile Development as a Certified Scrum Master.06/2008to05/2010Software DeveloperNana Regional Corporation–,,Straight out of college, I started working on the developer support team with a focus on bug resolution and minor enhancements.This exposed me primarily to the billing systems built heavily using SQL stored procedures and MFC.Being on this team often allowed me branch out to other modules within our primary application, exposing me to our automation and inventory management teams as well as the different technologies in our application.I worked heavily in .NET Win Forms, XML, C#, and TSQL.Also, during my time here, we became a full Agile development shop, using scrum and sprints to develop enhancements to our application.
EducationExpected in2008totoBS:Computer Science and MathematicsUniversity of Central Missouri-,GPA:Computer Science and Mathematics Activities and Societies: Association of Computer Machinery (ACM)
Skills.NET, ASP.NET, ADO, Agile, AJAX, application development, ASP, automation, billing systems, C, C++, CSS, XML, focus, Forms, HTML, IIS, inventory management, JQuery, JSON, Machinery, C#, MFC, Win, Windows, MVC, Object Oriented Design, OOP, developer, Scrum, Software Design, Software Development, Software Engineering, Microsoft SQL Server, SQL, T-SQL, TSQL, Visual Studio, Web Applications, Web Development, website, XSLT>>. The result is, 

Fit assessment: Good Fit