For the given job description <<ServiceNow BA perspective, here are some of the requirements: Years of experience: 8+ yrs as a Business Analyst. Scrum Master experience is plus. ServiceNow certifications preferred CSA & SAFE Scrum Master. Cloud knowledge & experience helpful (AWS, AWS certifications, Azure) Enterprise Infrastructure experience desired1. Education and Experience: A bachelor's degree in a relevant field such as Computer Science, Information Technology, Business Administration, etc. Previous experience as a Business Analyst, especially in the IT Service Management domain.2. ServiceNow Knowledge: Demonstrated knowledge and experience with ServiceNow platform functionality, modules, and applications. Familiarity with ITSM processes, Incident Management, Change Management, Problem Management, and Service Catalog is often required.3. Analytical Skills: Strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical ServiceNow configurations.4. Communication and Collaboration: Excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. A Business Analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. Process Mapping and Design: Experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with ServiceNow capabilities.6. Requirement Gathering: Proficiency in gathering business requirements, functional specifications, and user stories.7. Documentation: Strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. Configuration and Customization: Knowledge of ServiceNow configuration and customization options, including Business Rules, Client Scripts, UI Policies, and other customization techniques.9. Change Management: Understanding of Change Management principles and best practices, as changes to ServiceNow configurations can impact business operations.>> the resume: <<SummaryAn
accomplished professional with 8+ years (which includes 3 years as application
developer) of experience in business systems/data analytics, with in-depth
knowledge of business operations, analytics tools and data transformations.
Excellent problem solving skills with ability to think laterally for practical
solutions.
Areas of ExpertiseAGILE (Scrum) implementationsDesign, Gap & Risk AnalysisRegression AnalysisUser story & Use Case AnalysisTest Cases DesignQA Test automationSDLC implementationsData/Functional AnalysisData WarehousingObject Oriented ProgrammingData Mapping & AggregationBI Reporting and Analytics
SkillsProgramming Languages:SQL, PL-SQL, XML, C++, Java/J2EE, UML 2.0, VBA – Excel, SAS programmingTools/Technologies:ERWin, MS-Visio, SQL Developer 1.5.1, Toad, Teradata Client, Excel (Analytics),HP’s ALM,JIRA, SharePoint, JavaScript, JSP, Servlets, IBM’s RAD, EclipseDBMS:Oracle 10g, PostGreSQL, MySQL, MS-SQL, SQL Server, Teradata, Cassandra (No-SQL)BI& Reporting:Ab Initio, MicroStrategy, Informatica Analyst, Tableau Reporting 7.0, Cognos Reporting,SQL Server BI Integration (SSIS, SSRS), Big Data (HDFS)Business Domains:Retail Banking & Finance, Healthcare, e-Governance,Retail/e-commerce, Insurance
ExperienceSr. Data/Business Systems Analyst,05/2014-CurrentKoch Industries, Inc.–Malaga,NM,Improved development efforts by translating complex requirements to practical ETL implementations.Created easy-to-implement ETL code snippets for Ab-Initio that improved performance by over 20%.Reduced data-element-mapping (DEM) validation time by designing VBA-Excel based validation tools.Reduced UAT defects by 40% by creating SQL query components for advanced data analytics.Improved takeaways from JAD sessions by translating business requirements into actual workflows.Designed robust and extendable dimensional data models for data migration/reporting requirements.Created robust work-flow and data-flow diagrams to enhance takeaways from JAD sessions.Certified Scrum Master; worked to lead the agile transformation from waterfall based methodologies.Business Systems Analyst,11/2013-04/2014Corvel–Boston,MA,Improved complex CR (change request) implementation techniques by making requirements scalable.Expedited development efforts by 40% using segregation of ETL & report level implementations.Improved system design requirements by reverse-engineering SQL server stored procedures.Reduced requirements elicitation period by versioning of RTM (Requirements Traceability Matrix).Implemented V-model based mapping for correlating use cases of design with test case design in UAT.Data/Business Analyst,05/2012-10/2013Insuvi–Belleville,IL,Enhanced existing standalone application for entire SAP Global-IT using VBA-excel macros.Reduced cost of new application by over $100,000 usingTableaudashboards utility components.Optimized application design for a mobile app by developing 43 uses cases including prototypes.Increased accuracy of ERP based utilization forecasting apps by training teams to provide right inputs.Integrated client-side-scripting(CSS) based solutions for Jscript/HTML5 based mobile app development.Sr. Software Developer,01/2011-08/2011Noblis, Inc.–Arlington,VA,INDIACreated dynamic database models that are compatible with PostGreSQL, My-SQL & Oracle.Created scalable database schemas to reduce cost of redesigning based on changing requirements.Mentored team of 25 in database connectivity, query logic generation, SQL-stored procedures.Software Developer,04/2008-01/2011WIPRO Technologies–City,STATE,INDIADesigned and developed reusable Lean technical interfaces/implementations in JAVA/J2EE.Increased efficiency of JAVA/J2EE implementations by over 60% using PL/SQL stored procedures.Enhanced SDLC phases by fine-tuning AGILE methodologies from project level to module level.Excelled as specific-point-of-contact for customer to discuss impact of CRs, effort and cost estimates.
Education and TrainingMBA:Business Information Systems,Expected inApril 2013-University of Cincinnati-Cincinnati,OHGPA:Status-Course work includes: Operations Management, Project Management, Global Economics, Financial Economics, Statistical Decision Modelling, Leadership & Organization, Financial AccountingBachelor of Engineering:Computer Sciences,Expected inAugust 2007-Jawaharlal Nehru Technological University-Hyderabad,TelanganaGPA:Status->>. The result is, 

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