For the given job description <<ServiceNow BA perspective, here are some of the requirements: Years of experience: 8+ yrs as a Business Analyst. Scrum Master experience is plus. ServiceNow certifications preferred CSA & SAFE Scrum Master. Cloud knowledge & experience helpful (AWS, AWS certifications, Azure) Enterprise Infrastructure experience desired1. Education and Experience: A bachelor's degree in a relevant field such as Computer Science, Information Technology, Business Administration, etc. Previous experience as a Business Analyst, especially in the IT Service Management domain.2. ServiceNow Knowledge: Demonstrated knowledge and experience with ServiceNow platform functionality, modules, and applications. Familiarity with ITSM processes, Incident Management, Change Management, Problem Management, and Service Catalog is often required.3. Analytical Skills: Strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical ServiceNow configurations.4. Communication and Collaboration: Excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. A Business Analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. Process Mapping and Design: Experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with ServiceNow capabilities.6. Requirement Gathering: Proficiency in gathering business requirements, functional specifications, and user stories.7. Documentation: Strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. Configuration and Customization: Knowledge of ServiceNow configuration and customization options, including Business Rules, Client Scripts, UI Policies, and other customization techniques.9. Change Management: Understanding of Change Management principles and best practices, as changes to ServiceNow configurations can impact business operations.>> the resume: <<SummaryVersatile, dedicated, problem-solving, customer focused.
HighlightsConcepts: Agile Methodology, Embedded, Multithreading, OOA/OOD (UML, Design Patterns, Refactoring), Continuous Intergation, Waterfall Approach Languages: C/C++, Javascript; Familiarity with C#, Bash script Operating Systems: UNIX, Windows, VxWorks, Integrity, Nucleus, and iOS Software: .NET, Eclipse, Rational Suit (ClearCase, ClearQuest, Purify, Quantify, Rose), Mercurial (FogBugz, Kiln), PEG, Workbench, Xcode, Perforce
ExperienceSoftware Engineer IV,12/2013-CurrentChange Healthcare–,,Developed lighting software for gaming cabinets using proprietary hardware. Cabinets with lighting had increased revenue over cabinets without lighting.User friendly API developed for game designers which allowed dynamic lighting events to be displayed. Versatile, flexible, and expandable implementation. Agile, C++, Javascript, Linux, Continuous IntegrationSupported internal customers with on-site training and support.Provided lighting software support at major gaming trade show.Software Engineer II,01/1-01/1Microsoft Corporation–Las Vegas,NV,Implemented and tested C++ simulation application running on Linux. TCP, NetCDF, Multithreading, QTPerformed systems integration and test for two large subsystems in C++ running on Linux used for processing space based image products. Developed and demonstrated test plans that successfully sold off customer requirements with minimal red lines and zero action items. Multithreading, high performance/high reliability, OODServed as CSCI Lead for IR&D and cross sensor image geo-registration program. OOA/OOD, C++, Windows, VxWorksServed as group leader for department. Coordinated and delivered performance appraisals, assisted with training plans and employee career development for four group members.Served as the department recruiting coordinator. Coordinated phone screens and interview support for new grad recruiting.Interfaced with external vendors and internal and external customers to meet program requirements and follow best practices.Performed trade studies on embedded operating systems and embedded graphics packages. Recommendation was selected in each case.Developed both system and software level requirements and associated documentation in support of CMMI Level 3 accreditation.Primary engineer for design and development of the embedded UI for a Multiband P25 Radio with two displays. Prepared UI demonstration for a major trade show. OOA/OOD, C++Developed and evaluated prototype algorithms (image matching utilizing Mutual Information, custom memory management techniques and allocators). OOA/OOD, C++, Windows, VxWorksDesigned and implemented software modules to ingest and process geo-spatial products such as DOQ, DPPDB, DTED, GeoTiff, and NITF. OOA/OOD, C++, Windows, VxWorksDeveloped low level time critical buffer code for a multi-threaded embedded application running on custom hardware. Embedded C/C++, VxWorks. Served as a software developer responsible for coding, unit test, process test, and integration of Ada code in a UNIX environment (Sun and IRIX with trusted and real time extensions) which was used for space vehicle tracking. Other Top Secret Security ClearanceSoftware Engineer (Contractor),01/2011-10/2011Microsoft Corporation–Nashville,TN,Designed embedded C/C++ Linux applications for worldwide-distributed commercial high definition televisions.Designed and implemented new features from fluid and rapidly changing specifications.Managed multiple tasks for different projects with competing priorities and schedules.Performed troubleshooting and debugging of certification and field issues.Software Engineer II,02/1999-04/2001GE Harris Aviation Information Systems–City,STATE,Worked as a key contributor in the development of commercial products for a start-up company based on patented system for aircraft e-link communication.Developed Windows NT applications for the ground subsystem. Object Oriented applications were developed from requirements analysis through integration and customer support.Demonstrated two applications for major airlines involving credit card use within the cabin and full flight data capture. Both used wireless data transmission and auto report generation. Interfaced with customers while providing training and on-call customer support.Created demonstration system incorporating both hardware and software for use by Sales & Marketing departments.
EducationB.S.:Computer Science,Expected in-University of Alabama Tuscaloosa-Tuscaloosa,ALGPA:Status-5/97 University of Alabama Tuscaloosa, AL B.S. Computer Science, Suma Cum Laude
SkillsEngineer, Software Engineer, Training, C++, Trade Show, Ood, Embedded C, Algorithms, Best Practices, Career Development, Cmmi, Cmmi Level 3, Documentation, Ooa, Ooa/ood, Prototype, Prototypes, Recruiting, Sensor, Ui, User Interface, Vxworks, Integration, Integrator, Linux, Credit, Credit Card, Customer Support, Marketing, Object Oriented, Requirements Analysis, Sales, Wireless, Wireless Data, Ada, Coding, Irix, Real Time, Security, Sun, Unit Test, Unix, Api, Cabinets, Javascript, Lighting, Aerospace, High Reliability, Simulation, Systems Integration, Tcp, Test Plans, .net, Bash, C#, Clearcase, Clearquest, Design Patterns, Eclipse, Ios, Kiln, Perforce, Problem-solving, Rational, Uml, Xcode>>. The result is, 

Fit assessment: Good Fit