For the given job description <<ServiceNow BA perspective, here are some of the requirements: Years of experience: 8+ yrs as a Business Analyst. Scrum Master experience is plus. ServiceNow certifications preferred CSA & SAFE Scrum Master. Cloud knowledge & experience helpful (AWS, AWS certifications, Azure) Enterprise Infrastructure experience desired1. Education and Experience: A bachelor's degree in a relevant field such as Computer Science, Information Technology, Business Administration, etc. Previous experience as a Business Analyst, especially in the IT Service Management domain.2. ServiceNow Knowledge: Demonstrated knowledge and experience with ServiceNow platform functionality, modules, and applications. Familiarity with ITSM processes, Incident Management, Change Management, Problem Management, and Service Catalog is often required.3. Analytical Skills: Strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical ServiceNow configurations.4. Communication and Collaboration: Excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. A Business Analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. Process Mapping and Design: Experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with ServiceNow capabilities.6. Requirement Gathering: Proficiency in gathering business requirements, functional specifications, and user stories.7. Documentation: Strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. Configuration and Customization: Knowledge of ServiceNow configuration and customization options, including Business Rules, Client Scripts, UI Policies, and other customization techniques.9. Change Management: Understanding of Change Management principles and best practices, as changes to ServiceNow configurations can impact business operations.>> the resume: <<SummarySolutions-focused, versatile management professional offering a comprehensive background
          supporting U.S. military operations in roles of increasing responsibility during an 11-year
          career in the United States Air Force. Effective communicator who quickly masters new roles
          and technologies to achieve positive results. Superior Leadership skills able to efficiently
          manage time and personnel to fit business objectives. Excellent technician able to
          troubleshoot and repair electrical or mechanical problems safely,swiftly and with precision.
HighlightsConfidential Security Clearance        Mechanically-inclinedExpertise in electrical repair         SolderingEffective team leader          Analyze/Interpret SchematicsStrong verbal communicator          Superior troubleshooting skillsPolicy/program development          Strong attention to detailSupervision and training          Electro-mechanical proficiency
Experience09/2008to09/2013Electrical-Environmental TechnicianUnited States Air Force|City,,Placed in charge of 14 personnel, specializing in the troubleshooting and repair of the
          Electrical/Environmental Systems on B-52.Expert in reading, analyzing ,and interpreting wiring diagrams and schematics.12/2006to09/2008Electrical Environmental SpecialistUnited States Air Force|City,STATE,Troubleshot,diagnosed, and repaired circuit cards through use of soldering.Performed meticulous inspections for intent of repair for the C-5 Aircraft.12/2005to12/2006Electrical-Environmental SpecialistUnited States Air Force - Osan AB|,,South KoreaPrimary Technician on Electrical-Environmental Systems and subsystems.Led maintenance
          team through repairs/troubleshooting on malfunctioning systems on the F-16 Aircraft.11/2002to11/2005Electrical-Environmental ApprenticeUnited States Air Force|City,STATE,Learned how to diagnose, troubleshoot and repair electrical/environmental systems on C-130
          aircraft.
EducationExpected in2001totoHigh School Diploma|FreeState Challenge Academy,Aberdeen,M DGPA:Expected intotoAviation Maintenance Technology|Community College of the Air Force,Colorado City,COGPA:Completed 52 semester hours toward Aviation Maintenance Technology Degree
SkillsAttention to detail, C, team leader, mechanical, communicator, personnel, program development, reading, repairs, Schematics, Security Clearance, Soldering, Supervision, Technician, troubleshoot, troubleshooting, wiring diagrams>>. The result is, 

Fit assessment: No Fit