For the given job description <<ServiceNow BA perspective, here are some of the requirements: Years of experience: 8+ yrs as a Business Analyst. Scrum Master experience is plus. ServiceNow certifications preferred CSA & SAFE Scrum Master. Cloud knowledge & experience helpful (AWS, AWS certifications, Azure) Enterprise Infrastructure experience desired1. Education and Experience: A bachelor's degree in a relevant field such as Computer Science, Information Technology, Business Administration, etc. Previous experience as a Business Analyst, especially in the IT Service Management domain.2. ServiceNow Knowledge: Demonstrated knowledge and experience with ServiceNow platform functionality, modules, and applications. Familiarity with ITSM processes, Incident Management, Change Management, Problem Management, and Service Catalog is often required.3. Analytical Skills: Strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical ServiceNow configurations.4. Communication and Collaboration: Excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. A Business Analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. Process Mapping and Design: Experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with ServiceNow capabilities.6. Requirement Gathering: Proficiency in gathering business requirements, functional specifications, and user stories.7. Documentation: Strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. Configuration and Customization: Knowledge of ServiceNow configuration and customization options, including Business Rules, Client Scripts, UI Policies, and other customization techniques.9. Change Management: Understanding of Change Management principles and best practices, as changes to ServiceNow configurations can impact business operations.>> the resume: <<SummarySeeking a position where I can utilize my experience with United States Marine Corps, Charter High School, years of management, sales, accounting, budget marketing, advertising and customer service management. I am familiar with meeting or exceeding sales and service quotas set by management.
HighlightsSoftware (Oracle, SQL, Access, Excel, Office, Word,PowerPoint, Java, HTML)Data Entry Terminal (PDT, Mainframe Terminal, etc.)Microsoft OfficeGraphics or Drawing Software (Photoshop, etc.)Internet Browser (Internet Explorer, Firefox, etc.)Networking or Lan Software (Cisco, etc.)Self-directedMeticulous attention to detailStrong verbal communicationQuick learnerMicrosoft Office proficiencyHuman Resources Management (HRM)QuickBooksMeeting planningMail managementReport writingSchedule managementReport developmentLegal administrative supportWorkers' compensation knowledgeClaims appeal proceduresStrong interpersonal skillsDedicated team playerTime management
Experience08/2014toCurrentClearical SupportCooper Standard–Spartanburg,SC,Monitor Classrooms and student  testing, Lead and Chaperon Field trips, Counseling students with issues,.Technician managing all technical devices and services calls involving software for scanners, copiers, smart boards, and computers, providing Directors of Operations, Facilitators, Administrative Staff  and Teachers lesson plans, progress reports, school flyers and banners, Grade test and  make answer scantrons.Work closely with  Assist Dean, Director of operations and Facilitator in daily duties and activities for  school.Discipline students accordantly, communicate with students and parents when needed, Documenting and filing reports, In and out bound calling.08/2010to08/2011Retail Sales Account Manger RepresentativeCleveland-Cliffs Inc.–Butler,PA,Customer Service In and out bound calls, marketing Advertising, Accounting, Problem solving, meeting monthly goals Data entry, Sales, pricing, inventory, supervising Ordering Cable sales and problem solving, u-verse Word, excel, Data logs, provide service for wireless Devices, internet, land line, and home services.05/2007to08/2010Account MangerCleveland-Cliffs Inc.–Coatesville,PA,Managing and training new employee's, Explaining furniture rental agreements, concepts and products using everyday language to customers.Identify all cross selling opportunities by building customer relationships and asking probing questions.Marketing and advertising products, monthly and yearly budget and accounting cost for sales and products purchase for retail stores.Helping customer with insurance needs ranging from billing problems, furniture issues and payment arrangements.Recommending the best solution based upon need and comfort level.02/2007to07/2007Electrical EngineerEllucian Inc.–Boston,MA,Collaborated with engineers and customers to discuss existing and potential engineering projects and products.Maintained open and effective communications with project teams to increase productivity.Worked efficiently under strict deadlines to make sure that new products were available for scheduled public releases.Work at Multiple sites to help install computer database.Reviewed design drawings, specifications and customer requirements for newly engineered components and processes.01/2007to05/2007Electrical EngineerFijitsu Corporation–City,STATE,Volt Temp Services /Mechanical Assembler/Material Handler.Separate and add parts to fabricate shelves, including blueprints, re-box parts for delivery, delivered parts for shipment.Wiring and building network communication fiber cabinets, some soldering, reading blue prints, testing.Building and operating circuit board machine, labeling products and inspecting.2003to2012Low Altitude Air Defense /Military Police Office/Logistics CoordinatorUnited States Marine Corps–City,STATE,Supervision of military base logistics, managing accounts and budgeting for aviation aircraft division, installing, configuring, initializing.Maintaining firewalls, protect network from threats, monitoring military reports           **Documentation of inventory, Direct the preparation of budget reports **Using computer software such as Microsoft Word, Excel, Data Entry, SQL.Completed customer service and administrative assistant responsibilities.Created PowerPoint presentations used for business development.2001to07/2002Program DirectorBoys & Girls Club–City,STATE,Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.Served as central point of contact for all outside vendors needing to gain access to the building.Planned meetings and prepared conference rooms.Made copies, sent faxes and handled all incoming and outgoing correspondence.Monitor children, scheduled programs for activities, help with homework studies, provided guidance and leadership.Bookkeeping, budgetary control.02/1998to10/2000Assistant Manager/Store AssociateWal-Mart–City,STATE,Maintained the front desk and reception area in a neat and organized fashion.Wrote reports and correspondence from dictation and handwritten notes.Maintained an up-to-date department organizational chart.Made copies, sent faxes and handled all incoming and outgoing correspondence.Supervising, Cashiering, stocking, advertising, inventory.Bookkeeping, filing, answer in and out bound phone calls.
EducationExpected in2002totoHigh School Diploma:ScienceMcKinney High School-McKinney,TXGPA:Expected in2013totoAssociate of Science:ScienceBrookhaven College-Farmers Branch,TXGPA:Coursework in Scienceminor in Criminal LawExpected in2016toto:Criminal LawTexas Women University-Denton,TXGPA:Currently enrolled and attending schoolExpected intotoCertificate:Military Combat School/Pegasus Genisis Charter High school-Dallas,TXGPA:ADVANCED TRAINING: 2004 Certificate, CPR Certification, US Marine Corps, Camp Pendleton, CA 2004 Certificate, Grey Belt Martial Arts, Camp Pendleton, CA 2014 Certificate, Ferpa and Copyright Law, Dallas, TX 2014 Certificate, Sexual Abuse and Maltreatment of child, Dallas, TX 2014 Certificate, Sexual Harassment, Dallas, TX
SkillsAccounting, Administrative, administrative assistant, Photoshop, Advertising, Arts, Assembler, banners, billing, Bookkeeping, budgeting, budget, Cable, Cashiering, Cisco, CA, Counseling, CPR, Customer Service, Data Entry, delivery, Documentation, filing, firewalls, Drawing, Graphics, HTML, insurance, Internet Explorer, inventory, Java, Lan, leadership, Law, logistics, Director, Mainframe, Managing, marketing, Mechanical, Access, Excel, Microsoft Office, Office, PowerPoint, Word, Microsoft Word, network, Networking, Oracle, copiers, pricing, problem solving, progress, reading, retail, selling, Sales, scanners, soldering, SQL, Supervising, Supervision, Technician, phone, Wiring>>. The result is, 

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