For the given job description <<ServiceNow BA perspective, here are some of the requirements: Years of experience: 8+ yrs as a Business Analyst. Scrum Master experience is plus. ServiceNow certifications preferred CSA & SAFE Scrum Master. Cloud knowledge & experience helpful (AWS, AWS certifications, Azure) Enterprise Infrastructure experience desired1. Education and Experience: A bachelor's degree in a relevant field such as Computer Science, Information Technology, Business Administration, etc. Previous experience as a Business Analyst, especially in the IT Service Management domain.2. ServiceNow Knowledge: Demonstrated knowledge and experience with ServiceNow platform functionality, modules, and applications. Familiarity with ITSM processes, Incident Management, Change Management, Problem Management, and Service Catalog is often required.3. Analytical Skills: Strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical ServiceNow configurations.4. Communication and Collaboration: Excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. A Business Analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. Process Mapping and Design: Experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with ServiceNow capabilities.6. Requirement Gathering: Proficiency in gathering business requirements, functional specifications, and user stories.7. Documentation: Strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. Configuration and Customization: Knowledge of ServiceNow configuration and customization options, including Business Rules, Client Scripts, UI Policies, and other customization techniques.9. Change Management: Understanding of Change Management principles and best practices, as changes to ServiceNow configurations can impact business operations.>> the resume: <<SUMMARYI am a full-stack developer with excellent communication and coordination skills and a passion for design.
EXPERIENCESoftware Engineer,07/2014-CurrentThe Nielsen Company–,,Founding member of the Innovation Lab. Led the team’s design and development of products for Unmanned Aerial Vehicles (UAVs) and virtual reality (VR).Skills: Java, python, caffe, CNN training, embedded software, MAVProxy, ArduPlane, project managementUAVs - Software Engineer & Operations SpecialistDeveloped sensing payloads for fixed-wing UAVs enabling smarter autonomous control. Trained a neural network to process photos during flight and recognize targets of interest; wrote software to adjust flight plan accordingly. This capability will be used by conservation groups across Eastern Africa.Built a Hardware-in-the-loop simulation; rapidly tested flight logic and sensor integration on real hardware without risk of damaging aircraft. Profiled on-board software and identified bottlenecks, increasing FPS by 100%.Designed REST API and geospatial database to support a UAV control app.Established holistic view of the project by collaborating with domain experts; created project roadmap with buy-in from team and stakeholders.Created detailed mission plans and reports to ensure efficient mission execution. Researched and complied with UAV regulations.VR - Project Engineer & VisionaryManaged a VR project with a budget of over $500,000. Sorted out project dependencies, identified and mitigated risks, and ensured key deadlines were met.Brainstormed immersive and interactive features, and solicited feedback from potential customers; led the design and prototype of requested features.Researched competitive landscape and provided VR expertise to establish our focus.Other ProjectsCoordinated the configuration and shipment of over 6,000 smartphones to aid the UN during the 2014 Ebola outbreak in West Africa. Created REST API, databases, and AWS infrastructure to support the reporting software installed on the phones.Rapidly prototyped products with a User-centered design (UCD) approach; proposed new business and product ideas.Wrote and deployed python-backed twitter bot to connect users with questions to relevant domain experts.Software Developer,07/2011-07/2014Maxar Technologies Ltd–,,Founding member of the platform team. Designed, implemented, and supported the back-end infrastructure for Saga, our flagship lifelogging app with over 10,000 active users on Android and iOS.Skills: Java, node.js, PostgreSQL, Storm, Kafka, Zookeeper, Tomcat, Spring, AWSSaga - Software DeveloperWrote Java services deployed to apache tomcat. Designed and implemented REST API interfaces. Designed and optimized postgres and elasticsearch databases and DAOs.Led the development of a real-time rules-based notification infrastructure, using storm, kafka, and cassandra for high-throughput processing and storage.Led daily and weekly scrum meetings.Coordinated weekly releases and deploys to production. Spun up and managed AWS instances. Set up service and database monitors; responded to pages and ensured 24-hour uptime.Led the design of user-facing features like charts and infographics.Lifestream API - Software DeveloperCo-developed our customer-facing lifelogging API. Built services using node.js, java, storm, and cassandra that would scale to 1 million users. Designed and implemented intuitive REST APIs.Traveled to Seoul to rapidly iterate on solutions with our partner, LG. Designed features for and managed the relationship with another partner, IFTTT.Trained and managed new developers.Research Assistant,05/2010-06/2011Talaris Therapeutics Inc.–,,Skills: Java, python, Arduino, circuit design, soldering, machiningBuilt Lullaby, a system for tracking environmental factors that disturb sleep.Synchronized and logged inputs from sensors including audio, video, motion, and air quality. Researched and experimented with methods of remotely determining heart rate; soldered infrared LED circuits to detect oxygenated hemoglobin.“Lullaby: A Capture & Access System for Understanding the Sleep Environment”, UbiComp 2012 (Winner: Best Paper Award).Junior Test and Production Engineer,06/2008-03/2010Gridpoint–,,Skills: C, embedded software, assembly, solderingAssembled, soldered, and tested smart-charging, data-logging units for Plug-in Hybrid Electric Vehicles. Wrote C code to maximize GPS satellite lock and automate testing.
OTHER PROFESSIONAL EXPERIENCEFounder and Designer,04/2015-CurrentSeattle Megagames–,,Lead highly-motivated 5-person team that designs and runs live-action board game events for over 50 simultaneous players.Discovered and booked venue, promoted the event, and sold all 54 tickets in one day. Ordered and assembled materials, managed the budget, and trained volunteers. Coordinated and resolved pain points for players and volunteers to ensure the game ran smoothly.Collated player feedback from questionnaires and player-created blogs and podcasts. Selected priorities for feature and operational work; designed and playtested new features.Spoke on a panel on Megagame design at PAX Prime 2015. Ran a game that raised over $2,000 for Child’s Play Charity.
EDUCATIONB.A:Computer Engineering,Expected in2011-University of Washington-,GPA:Status-
TECHNICAL SKILLSExpert: Java, PostgreSQL, UNIXProficient: python, javascript, node.js, C#, C++, COther tools and frameworks: Tomcat, Spring, Memcached, JProfiler, JUnit, PostGIS, Elasticsearch, Cassandra, Storm, Kafka, Zookeeper, caffe, CNN training, MAVLink, MAVProxy, ArduPlane, Mission Planner, JSBSim, Git, SVN, Maven, Gradle, Play!, npm, AWS (EC2, S3, CloudWatch, DynamoDB, IAM, RDS, Route 53, VPC, Elastic Beanstalk, SNS), Chef, GCM, APNS>>. The result is, 

Fit assessment: Good Fit