For the given job description <<ServiceNow BA perspective, here are some of the requirements: Years of experience: 8+ yrs as a Business Analyst. Scrum Master experience is plus. ServiceNow certifications preferred CSA & SAFE Scrum Master. Cloud knowledge & experience helpful (AWS, AWS certifications, Azure) Enterprise Infrastructure experience desired1. Education and Experience: A bachelor's degree in a relevant field such as Computer Science, Information Technology, Business Administration, etc. Previous experience as a Business Analyst, especially in the IT Service Management domain.2. ServiceNow Knowledge: Demonstrated knowledge and experience with ServiceNow platform functionality, modules, and applications. Familiarity with ITSM processes, Incident Management, Change Management, Problem Management, and Service Catalog is often required.3. Analytical Skills: Strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical ServiceNow configurations.4. Communication and Collaboration: Excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. A Business Analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. Process Mapping and Design: Experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with ServiceNow capabilities.6. Requirement Gathering: Proficiency in gathering business requirements, functional specifications, and user stories.7. Documentation: Strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. Configuration and Customization: Knowledge of ServiceNow configuration and customization options, including Business Rules, Client Scripts, UI Policies, and other customization techniques.9. Change Management: Understanding of Change Management principles and best practices, as changes to ServiceNow configurations can impact business operations.>> the resume: <<SummaryDedicated project manager and supervisor capable of managing personnel, production, schedules, material ordering, and all other aspects of project  responsibilities. As a quality trained employee, using all of my abilities, I will demonstrate all the qualities a company requires for employees to be successful. Utilizing 27 years of experience in the electrical field and management experience, I will prove my dedication to every aspect of that business.
HighlightsSelf-motivatedEfficientSafety-orientedLeadershipWork with operational process toolsEngineering and TestingQuality controlOperation records maintenanceOperational process toolsOperations management
Experience2007toCurrentSenior Electrical Engineering Representative-Project ManagerAlameda Health System–Newark,CA,Responsible for electrical operations in facility.Responsible for scheduling of electrical projects and coordinating with other engineers to ensure departments needs are met during daily operations.Project management of electrical projects in the facility.Responsible for plant process controls and system integrations for new and existing systems.Responsible for record keeping, project budget controls, planning and scheduling, hiring outside contractors and US government compliance to all ISO standards and government contracts.Responsible for all NEC70E, Federal, State, and Local codes are compliant in the facility.Responsible for purchasing material and coordinating others, ensuring production and operations interruptions are minimized.Responsible for updating as-built drawings with AutoCAD software and using all applicable Microsoft software including email for inter/intraoffice communication.Responsible for scheduling repair, maintenance, and installation of new and existing machinery-equipment in the facility.Responsible for preventive maintenance system as applied to the electrical scheme of the facility.2006to2007Controls System Operator-Reliability CoordinatorHeritage Phce–Auburn,NH,Certified North American Electrical Reliability Cooperation (NERC) Reliability Coordinator and Control System Operator license.Responsible for daily operation of the city of Tallahassee generation hourly capacity and the continued operation of the entire city of Tallahassee utilities distribution system.Hourly management of electrical utility workers, substations, operations, and communication systems.Responsible for record keeping, dispatching service vehicles, customer service and dependability of the utilities Bulk Electric System.Responsible for continued monitoring of all the utilities controls and bookkeeping software for the utilities hourly power marketing.2000to2006Senior Electrical Engineering Rep./ Control System Operator/ Project ManagerNational High Magnetic Field Laboratory–City,STATE,Responsible for planning and scheduling all electrical projects with incorporation of pneumatic and mechanical systems.Control room operator with 10+ years of Yokogawa DCS operational experience.Cross trained in all aspects of control system operation for high, medium and low voltage electrical equipment.Trained in chilled water, pneumatic, compressed air, nitrogen and helium generation, storage, and recovery systems.Plant process and Siemens control experience.Extensive ABB and Allen Bradley controls system experience with cross training in many types of PLC's.Experienced in 15 KV switch gear and DCS controls to low voltage applications.All aspects of electrical installations and repairs, which includes being a U.P.S.repair maintenance technician.Substation maintenance and testing on 15KV thru 480 volt breakers.Install HVAC controls, telephones and data wiring systems.Custom design and install electrical control work which includes, troubleshooting and repair.Fiber optics and high voltage termination experience.Responsible for electrical Preventive Maintenance for the NHMFL, making sure all mechanical and electrical equipment was properly maintained and functioning..Responsible for NEC70E, Federal, State, and Local codes are compliant in the facility.Responsible for updating as-built drawings with AutoCAD software and using all applicable Microsoft software including email for inter/ intraoffice communication.1994to2000Journeyman Electrician-Project ManagerMorgan Electric Inc–City,STATE,Worked on industrial and commercial projects throughout the South Region of the United States.Installed IMC, Rigid, EMT and PVC from 1/2"- 4" conduit.Used all common electrical tools and run heavy equipment. Including forklifts, boom trucks, commercial vehicles, and cranes.Project manager for major electrical projectsPerformed service calls and customer serviceInstalled U.P.S. systems, battery strings, invertors, rectifiers and generators.Installed medium and low voltage transformers, switchgear, equipment, pumps, motors, generators, and anything electrically based.Repaired and installed many types of fire alarm and fire suppression systems.01/1992to01/1994ElectricianRandy's Electric Inc–City,STATE,Worked on industrial and commercial projects.Installed switch gear and transformers.Built two prisons in Georgia and various commercial projects in Florida.01/1988to01/1991Apprentice ElectricianMorgan Electric Inc–City,STATE,Worked on commercial and Industrial Projects in Georgia and Florida.Attended Apprenticeship School.
EducationExpected in2014totoAssociates of Arts:BusinessUniversity of Phoenix-Phoenix,AZGPA:Business Project ManagementFacilities and Operations ManagementMath, English, Science, Humanities, and Business.Expected in1991totoCertification:ElectricalElectrical Apprenticeship School-Tallahassee,FloridaGPA:Expected in1989totoCollege/ No Degree:Math, English, Science and HistoryTallahassee Community College-Tallahassee,FloridaGPA:Math, English, Science and HistoryExpected in1987totoSelect One:Math, English, Science and HistoryHagerstown High School-Hagerstown,AZGPA:Math, English, Science and History Minored in Industrial arts, primarily drafting.Expected in1987totoHigh School Diploma:High SchoolState of Florida High School-Tallahassee,FloridaGPA:
SkillsProject management, operations management, AutoCAD, bookkeeping, budgets, purchasing, record keeping, contracts,  scheduling, marketing, CPR, customer service, fiber optics, forklifts, CDL license, government, hiring, HVAC, ISO,  math, mechanical process, Microsoft software, Microsoft Excel, Microsoft Projects, email,  NEC, PLC, repairs of electrical system, electrical technician, telephones, troubleshooting, utilities, electrical wiring, repairs.>>. The result is, 

Fit assessment: No Fit