For the given job description <<ServiceNow BA perspective, here are some of the requirements: Years of experience: 8+ yrs as a Business Analyst. Scrum Master experience is plus. ServiceNow certifications preferred CSA & SAFE Scrum Master. Cloud knowledge & experience helpful (AWS, AWS certifications, Azure) Enterprise Infrastructure experience desired1. Education and Experience: A bachelor's degree in a relevant field such as Computer Science, Information Technology, Business Administration, etc. Previous experience as a Business Analyst, especially in the IT Service Management domain.2. ServiceNow Knowledge: Demonstrated knowledge and experience with ServiceNow platform functionality, modules, and applications. Familiarity with ITSM processes, Incident Management, Change Management, Problem Management, and Service Catalog is often required.3. Analytical Skills: Strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical ServiceNow configurations.4. Communication and Collaboration: Excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. A Business Analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. Process Mapping and Design: Experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with ServiceNow capabilities.6. Requirement Gathering: Proficiency in gathering business requirements, functional specifications, and user stories.7. Documentation: Strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. Configuration and Customization: Knowledge of ServiceNow configuration and customization options, including Business Rules, Client Scripts, UI Policies, and other customization techniques.9. Change Management: Understanding of Change Management principles and best practices, as changes to ServiceNow configurations can impact business operations.>> the resume: <<Summary2 years experience in developing portals and software applications/systems using SAP, .NET environment & Microsoft SharePoint technologies for Enterprises entities including coordinating ground-up planning, programming and implementation for core modules.
HighlightsCertified Professional DeveloperAdvanced knowledge of .Net EnvironmentAdvanced knowledge of JavaScriptSelf-starterTeam playerProblem SolverFlexible / Adaptive
Experience04/2015toCurrentFreeLancer Software EngineerLeidos|Beavercreek,,Develops software solutions by studying requirements analysis and information needs; conferring with stakeholders.performs software design using software development fundamentals and processes, debug, test, and deploy software solutions.Design, develop and maintain key components of the software  using ASP , Microsoft .Net , SharePoint 2013 and Client Side technologies.Implementation business process management using SharePoint-based workflows.Actively participate in product design reviews by providing creative and practical ideas and solutions in a teamwork environmentProjects:EXPO Dubai 2020 : intranet portal, projects and Human Resources management using SharePoint. Expo is a Universal scale Registered Exposition time slot sanctioned by the Bureau of InternationalExpositions.HRDF(Human Resources Development Fund) :internet portal using SharePoint. HRDF is Saudi Institute aims to build a core base of talented and highly educated future Saudileaders and to provide them with strong networking opportunities.02/2015to07/2015SAP ABAP Developer internIBM|City,,Getting the business Requirement document from functional consultant / functional analyst .Analyze the business Requirement.Analyze the estimated time for development.Development of Object ( ABAP application).Unit Testing .Releasing the object to testing environment .Projects:ERC (Egyptian refining company) SAP implementation :implementing SAP Enterprise Suite.11/2014to02/2015SharePoint DeveloperNassej AAS|City,,Analysis: Reading/Understanding technical documents (requirements, design and release notes)Drafted technical documents, including whitepapers.Updated, modified and expanded existing software programs.Developed Portals using SharePoint and .NET Framework.maintain and troubleshoot the SharePoint development environment.Projects:Naseej Hub : one intranet portal for all Nassej company braches by SharePoint.09/2014to01/2015FreeLancer Software Engineer|,,Analyze, Design, maintain and Develop custom software solutions for clients using various technologies.Projects:Gimble : E-Commerce application for trade .Job Scrapper : Search bot to collect jobs from different sources using .NET framework.
EducationExpected in2014totoDiploma|Professional Software DevelopementITI (Information Technology Institute),,GPA:9 month post-graduation scholarship as Software EngineerDesktop, Web and SharePoint Application Development.Business Development, Microsoft BI Tools..Net framework software developmentProject management, software methodologiesSoft skills courses(time management, marketing, presentation skills)Expected in2012totoB.Eng|Electronics and communicationdelta higher institute for engineering and technology,Mansoura,GPA:Graduation project : Smart sensors and micro-control application.Graduation Project Degree: Excellent.
SkillsProgramming Language : C#, C, C++,SAP ABAP.Database : Microsoft SQL Server, Microsoft SQL Administrator.Web technologies : ASP.Net,ASP.Net MVC, HTML, CSS, XML & allied technologies, JavaScript, AngularJS, Knockout, JQuery, AJAX, JSON, Ado.net, LINQ, Entity framework and web service.Enterprise Applications : SharePoint, SAP.Concepts : Object oriented programming, Design patterns, Operating system, Software engineering And Business intelligence, Algorithms and Artificial Intelligence (Neural Network).>>. The result is, 

Fit assessment: No Fit