For the given job description <<Who we are?For the past 20 years, we have powered many Digital Experiences for the Fortune 500. Since 1999, we have grown from a few people to more than 4000 team members across the globe that are engaged in various Digital Modernization. For a brief 1 minute video about us, you can check https:youtu.beuJWBWQZEA6o.Responsibilities:Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.Leading ongoing reviews of business processes and developing optimization strategies.Staying up-to-date on the latest process and IT advancements to automate and modernize systems.Conducting meetings and presentations to share ideas and findings.Performing requirements analysis.Documenting and communicating the results of your efforts.Effectively communicating your insights and plans to cross-functional team members and management.Gathering critical information from meetings with various stakeholders and producing useful reports.Working closely with clients, technicians, and managerial staff.Providing leadership, training, coaching, and guidance to junior staff.Allocating resources and maintaining cost efficiency.Ensuring solutions meet business needs and requirements.Performing user acceptance testing.Managing projects, developing project plans, and monitoring performance.Updating, implementing, and maintaining procedures.Prioritizing initiatives based on business needs and requirements.Serving as a liaison between stakeholders and users.Managing competing resources and priorities.Monitoring deliverables and ensuring timely completion of projects.Requirements:A bachelors degree in ITComputer Science or related field or an MBA.10+ years of experience in business analysis or a related field.Exceptional analytical and conceptual thinking skills.The ability to influence stakeholders and work closely with them to determine acceptable solutions.Advanced technical skills.Excellent documentation skills.Fundamental analytical and conceptual thinking skills.Experience creating detailed reports and giving presentations.Competency in Microsoft applications including Word, Excel, and Outlook.A track record of following through on commitments.Excellent planning, organizational, and time management skills.Experience leading and developing top-performing teams.A history of leading and supporting successful projects.>> the resume: <<SummaryDetail oriented with strong skills in researching, analyzing and troubleshooting problems, identifying solutions, recommending and implementing methods, procedures and/or techniques for resolution.  Communicating clearly and concisely, both orally and in writing.  Proven ability to exercise accurate judgment and being able to evaluate information critically and decide upon and to implement an appropriate course of action.  Experience in interacting with professionals at all levels and cross functional teams in a complex and dynamic environment. Strong interpersonal and teamwork skills; ability to develop and maintain effective professional relations with colleagues at all levels across the organization; ability to integrate actions toward objectives. Detail oriented with strong skills in researching, analyzing and troubleshooting problems, identifying solutions, recommending and implementing methods, procedures and/or techniques for resolution. Skills in which I have remained consistent are as follows: 
    *    Responding to inquiries from management, employees and vendors.
    *    Operating personal computers for conducting on-line research and data acquisition.
    *    Working under time constraints and in pressure situations. 
    *    Proven ability to exercise accurate judgment and being able to evaluate information critically and decide upon and to implement an appropriate course of action.
    *    Experience in interacting with professionals at all levels and cross functional teams in a complex and dynamic environment. Strong interpersonal and teamwork skills; ability to develop and maintain effective professional relations with colleagues at all levels across the organization; ability to integrate actions toward objectives.
    *    Capable of managing multiple priorities and meet closely-spaced, ambitious timelines.
    *    Highly results oriented; capable and willing to take instruction, communicate and be accountable for decisions.
    *    Communicating clearly and concisely, both orally and in writing.
    *    Interpreting and applying Federal, State and Local policies, procedures, laws and regulations.
    *      Managing multiple projects, duties and assignments.
    *    Excellent interpersonal skills with the ability to work in a team environment or independently with minimal supervision.    
    *      Proficient at maintaining collaborative working relationships with others.
SkillsGuest servicesInventory control proceduresMerchandising expertiseLoss preventionCash register operationsProduct promotions
Experience01/2014to01/2017Data Analyst IICox Automotive|Matteson,IL,Responsible for analyzing master data management performance metrics for the following purposes:
          - Evaluation of quality, response and data integrity with reference to Enterprise, Supplier and Global Planning Network data.Monitoring Product lifecycles (product activation, discontinuance and          rationalization).Current Good Manufacturing Practices (cGMP), Food and Drug Administration         (FDA), and other regulatory requirements.JD Edwards ERP system product data management principles related to Item Masters, Bills of Materials, Routers.SAP Material Master setup.Personal computer software applications including MS Excel, Word, Visio and Power Point.Exposure to MS Access.Current Company policies and practices, including safety rules and regulations.10/2009to12/2014Sales Support Service Rep IIWatson Pharmaceuticals / Anda, Inc|City,STATE,Carries out responsibilities in accordance with the organization's policies, procedures, and state, federal and local laws.Communicates effectively with customers via telephone, email, fax, or in person, and receives product orders and general inquiries.Quickly and effectively solve customer challenges.Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.Working under time constraints and in pressure situations.Worked closely with Accounts Payable Department and Warehouse.08/2006to10/2009Customer Support Service Rep IAndrx Pharmaceuticals / Anda, Inc|City,STATE,Assists customers with requests for and processing of returned goods.Monitors and provides updates to the customer master group.Working under time constraints and in pressure situations.Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.Investigates customer complaints concerning billing of products, shipping errors, and damages, referring quality complaints to designated departments for investigation.Interfaces with other departments in the processing of any customer related issues.Worked closely with Accounts Payable Department and Warehouse.08/2004to06/2006Durable Medical Equipment Rep|City,STATE,Answered incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.Greeted persons entering establishment, determining nature and purpose of visit, while directing or escorting them to specific destinations.Customer service for in bound DME supply customers.Logging customer's information into system database.Following the HIPPA Act making sure that the customer's information is kept confidential / safeguarding of private information of patient 
health information.
Education and TrainingExpected in2013totoBachelor's of Science|BusinessUniversity of Phoenix,Plantation,FlGPA:Business
SkillsAccounts Payable, billing, Customer service, data management, database, directing, email, ERP, fax, JD Edwards, Logging, Materials, MS Access, MS Excel, Power Point, Word, Monitors, Enterprise, Network, policies, quality, quality control, Routers, safety, SAP, shipping, taking messages, telephone, Visio>>. The result is, 

Fit assessment: Good Fit