For the given job description <<ServiceNow BA perspective, here are some of the requirements: Years of experience: 8+ yrs as a Business Analyst. Scrum Master experience is plus. ServiceNow certifications preferred CSA & SAFE Scrum Master. Cloud knowledge & experience helpful (AWS, AWS certifications, Azure) Enterprise Infrastructure experience desired1. Education and Experience: A bachelor's degree in a relevant field such as Computer Science, Information Technology, Business Administration, etc. Previous experience as a Business Analyst, especially in the IT Service Management domain.2. ServiceNow Knowledge: Demonstrated knowledge and experience with ServiceNow platform functionality, modules, and applications. Familiarity with ITSM processes, Incident Management, Change Management, Problem Management, and Service Catalog is often required.3. Analytical Skills: Strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical ServiceNow configurations.4. Communication and Collaboration: Excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. A Business Analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. Process Mapping and Design: Experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with ServiceNow capabilities.6. Requirement Gathering: Proficiency in gathering business requirements, functional specifications, and user stories.7. Documentation: Strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. Configuration and Customization: Knowledge of ServiceNow configuration and customization options, including Business Rules, Client Scripts, UI Policies, and other customization techniques.9. Change Management: Understanding of Change Management principles and best practices, as changes to ServiceNow configurations can impact business operations.>> the resume: <<Career Overview4 years of dedicated work experience in Software Quality Assurance, in Manual Testing, Functional - Testing, Smoke Testing, Regression Testing, Database Testing, Compatibility Testing, Workflow Integration Testing, User Acceptance Testing , Automated Testing and Regression Testing, Cross-browser Testing; Experience in testing mobile Web and mobile Native applications; Experience in exploratory testing for undocumented and new features of application; Hands-on Experience in Windows and Linux platform/environments; Hands-on experience in bug reporting in JIRA, tracking and bug life cycle processes until defect closure; A passion to deliver the best product and desire to be proud of working at a company that is making the future today; Authorized to work in US.
QualificationsWindows 10/8/7/XP, OS X, LinuxiOS, AndroidHTML, CSS, XML, JavaScript, SQLMySQLSoapUI, RESTSelenium, JavaFirebug, TestRailsBugzilla, Jira
Education and TrainingState Automobile and Roads Technical UniversityMoscow,Expected in––BS:Car Engineering-GPA:Car Engineering
Work Experience-Software QA EngineerLawrenceburg,TN,10/2016-08/2016Reviewed and analyzed the System Requirement Specification and Design documents; Performed analysis of Functional Requirement Specification document ; Interacted with Business analysts, Developers to understand the requirements, application functionality and navigation flow; Worked in Agile development environment with frequently changing requirements and features set; Developed and reviewed existing Test cases and uploaded to TestRail; Designed, developed, documented and maintained detailed Test Cases using TestRail and also generated the Requirement Traceability Matrix using QC to ensure 100% test coverage; Prepared and Reviewed the Test Results and verified it against the expected result; Execute test cases, check and document results to ensure the system's techincal and functional requirements are met; Executed the Tests and reported the defects and bugs in JIRA; Record bugs, providing sufficient detail to allow developers to reproduce and fix.Track bugs.Verify fixes, document test results and report findings; Followed up with the developers and Re-tested the defects and closed or reported additional issues; Participated in Test planning meetings and gathered information about the Test environments, use access and environment outage etc; Performed both positive and negative testing; Wrote and executed SQL queries to validate database content and verified correctness of business logic; Maintained the bug reports for internal evaluation of the product using JIRA; Attended the daily defect meetings and weekly project status meetings; Sent the weekly status reports to the management.3D Systems-Software QA EngineerPhiladelphia,,Russia06/2016-09/2016Tested Network based (LAN) learning management application with both Teacher and Student interfaces (Windows 10, OS X and Chrome OS supported); Performed server and client side regression tests; Performed load testing with devices which ran different OS; Found out and reported numerous issues and verified them fixed in new releases; Participated in regular team meetings and daily standups in Agile environment;.3D Systems-QA Associate Underwriting support specialistCity,,Russia01/2006-01/2014Interacted with the BAs and gathered requirements and analyzed business flow of the application (Siebel based complicated financial app for top 5 Russian insurance company, more than 2000 users); Created and developed end-to-end Test scenarios based on user's stories; Documented and executed Test plans, Test cases, Test schedule and Test scripts based on baseline requirements; Performed Regression, System, End to End and User Acceptance Testing (UAT).Performed the Functional Testing on the application; Created and executed SQL queries to validate database content; Verified all the possible permutation and combination using Data Driven testing manually; Interacted with users and gathered users' claims for any features of application; Interacted and followed up with developers and project lead in terms of bugs fixing and time limits; Reported defects and discussed details with lead and Project manager; Attended daily Project status meetings; Analyzed auto insurance claims and developed recommendations to the insurance policies; Participated in insurance fraud identification.
SkillsSoftware Quality Assurance, Manual Testing, Functional Testing, Smoke Testing, Regression Testing, Database Testing, Compatibility Testing, User Acceptance Testing , Automated Testing, Cross-browser Testing; Experience Mobile Testing, Web Testing, Agile.>>. The result is, 

Fit assessment: Good Fit