For the given job description <<ServiceNow BA perspective, here are some of the requirements: Years of experience: 8+ yrs as a Business Analyst. Scrum Master experience is plus. ServiceNow certifications preferred CSA & SAFE Scrum Master. Cloud knowledge & experience helpful (AWS, AWS certifications, Azure) Enterprise Infrastructure experience desired1. Education and Experience: A bachelor's degree in a relevant field such as Computer Science, Information Technology, Business Administration, etc. Previous experience as a Business Analyst, especially in the IT Service Management domain.2. ServiceNow Knowledge: Demonstrated knowledge and experience with ServiceNow platform functionality, modules, and applications. Familiarity with ITSM processes, Incident Management, Change Management, Problem Management, and Service Catalog is often required.3. Analytical Skills: Strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical ServiceNow configurations.4. Communication and Collaboration: Excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. A Business Analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. Process Mapping and Design: Experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with ServiceNow capabilities.6. Requirement Gathering: Proficiency in gathering business requirements, functional specifications, and user stories.7. Documentation: Strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. Configuration and Customization: Knowledge of ServiceNow configuration and customization options, including Business Rules, Client Scripts, UI Policies, and other customization techniques.9. Change Management: Understanding of Change Management principles and best practices, as changes to ServiceNow configurations can impact business operations.>> the resume: <<HighlightsProficient inObjective - CJavaC/C++Prior experienced inJavaScriptHTMLPHP
EducationMaster of Science:Computer Science,Expected in2015-George Washington University-Washington,DCGPA:Status-Bachelor of Engineering:Detection Guidance and Control Technology,Expected in2013-Nanjing University of Aeronautics and Astronautics-Nanjing,JiangsuGPA:Status-
Work HistorySoftware Engineer,2016-CurrentVertiv Holdings, Llc–Westerville,OH,Learning basic software engineer's working skills, including unit testing, code quality improvement, and so on.Creating and upgrading IT solutions that directly impact hospitals and clinics, as well as doctors, clinicians, and patientsProgramming Language: Java, Javascript, HTML, CSS.iOS Developer - Internship,09/2015-2016Abroad Intellect Capital–City,STATE,Worked on an iOS project with a team, developed: push notifications, cursor library, and caching within the iOS framework.Applied SQLite to communicate between the mobile app and the company's web application.Programming language: Objective-C, Swift.Junior iOS Software Engineer, Internship,04/2015-08/2015LifeFuels–City,STATE,Develop an iOS application with software development team.Get involved in most project phrases, from UI/UX designing, software development, software debugging to software testing.Collected data from other mobile application or web application based on Oauth 2.0 protocol.Improved user experience by adding UIKit animations and SpriteKit animations.Programming Language: Objective-C.iOS Developer, Project Manager,05/2014-2015China Concordia Infotech Co.,Ltd–City,STATE,Developed an iOS task manager application, with both on-line and off-line information system.Involved at every project phrase, from concept creation to app store deployment.Responsible for general maintenance of application library and debugging.Programming Language: Objective-C, PHP.>>. The result is, 

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