For the given job description <<ServiceNow BA perspective, here are some of the requirements: Years of experience: 8+ yrs as a Business Analyst. Scrum Master experience is plus. ServiceNow certifications preferred CSA & SAFE Scrum Master. Cloud knowledge & experience helpful (AWS, AWS certifications, Azure) Enterprise Infrastructure experience desired1. Education and Experience: A bachelor's degree in a relevant field such as Computer Science, Information Technology, Business Administration, etc. Previous experience as a Business Analyst, especially in the IT Service Management domain.2. ServiceNow Knowledge: Demonstrated knowledge and experience with ServiceNow platform functionality, modules, and applications. Familiarity with ITSM processes, Incident Management, Change Management, Problem Management, and Service Catalog is often required.3. Analytical Skills: Strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical ServiceNow configurations.4. Communication and Collaboration: Excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. A Business Analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. Process Mapping and Design: Experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with ServiceNow capabilities.6. Requirement Gathering: Proficiency in gathering business requirements, functional specifications, and user stories.7. Documentation: Strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. Configuration and Customization: Knowledge of ServiceNow configuration and customization options, including Business Rules, Client Scripts, UI Policies, and other customization techniques.9. Change Management: Understanding of Change Management principles and best practices, as changes to ServiceNow configurations can impact business operations.>> the resume: <<Career OverviewSoftware developer adept at application development, testing and optimization. Excels at dot net application development, including coordinating ground-up planning, programming and implementation for core modules.
QualificationsOperating Systems: Windows 95/98/2000/xp/2003/7 Programming Languages: C#, ASP.Net, ASP, VB.NET, C Dot Net Technologies: Net Framework 4.5/4/3.5/3.0/2.0/1.1, ASP.NET, VB.NET, ADO.NET, Ajax Web Technologies: HTML, DHTML, CSS, XML Web Server: IIS (Internet Information Server) Databases: Microsoft SQL Server 2000/2005/2008/2010/2012, MS Access, PL/SQL MS Framework: NET Framework 4.5/4.0/3.5/3.0/2.0 Designing Tools: Visual Studio.NET (2003/2005/2008/2010/2012), MS Front Page, Graphic design, Adobe Dreamweaver, Adobe Flash, Adobe Photoshop and Coral Draw Scripting Language: VB Script, Java Script Reporting: MS SQL Reporting Services (SSRS), Crystal Reports
Work Experience08/2013toCurrentSoftware DeveloperHp Inc–Olympia,WA,It is 24/7 home shopping and ecommerce business. Application includes call center, customer care system, scheduler, inventory management, sales dashboard, bidding dashboard, returns/ refunds, producer console, tracking system, packing & posting, discount module, customized reports etc. Responsibilities: User interface development, determine the initial requirements and goals for the application. User analysis - identify user scenarios and understand needs of users and expectations for each scenario. Conceptual design - model the underlying business that application must support. Logical design- design the process and information flow of the application. Physical design - decide how the logical design will be implemented on specific physical platforms. Used business analysis services to create customized reports using SSRS. Develop software using C# .Net web application using Microsoft Visual Studio 2012. Designing, coding, testing, documenting and maintaining custom application. Developing and maintaining database application, utilizing T-SQL and stored procedures. Environment: .Net framework 4.5/4.0, ASP.Net, C#, MS SQL 2012/2010, JavaScript, HTML, SSRS, IIS801/2009to06/2012Software DeveloperHp Inc–New York,NY,New Delhi, Delhi HR Management & Payroll Information data bank of staff with photo. Information includes Academic qualifications from metric, Attendance entry, Search engine, Personal diary, Designation wise staff list, individual bio-data, Automatic salary generation and useful fast report generation. Pay slip, Allowances & Deductions (CCA, PF, HRA etc) facility for Overtime calculation, Tax calculation i.e. TDS, Gratuity. IT forms etc. Reconciliation of employee's salary. Individual and collective ACR (Annual Confidence Report) for the head of the department. Prints more than 30 customized reports. Responsibilities: Involved in developing effective web forms based on technical design and requirement specifications. Incorporated Authentication and Authorization on Web Forms in web config file and access privileges are provided as per the user credentials. Involved in the development of Data Access layer, Business layer and Application layer (user interface) of the 3-tier architecture web application using C#. NET, ADO. NET and ASP. NET. Implemented ASP.NET View state and Session state to store and transfer data within same pages and to other pages. Used ADO.NET Components to connect to the database server for data retrieving, querying, storage and manipulation. Used ASP.NET Server Controls, Validation Controls and User Controls for creating web forms. Used ASP.NET Web Server controls like Grid View, List View and Repeater for displaying the records. Implemented Ajax and CSS to give better performance and richness to GUI. Implemented Microsoft ASP.Net AJAX Extender Controls like AutoComplete, Drag Panel and Calendar controls to provide a rich and user friendly user-interface. Wrote stored procedures and views in SQL for backed communication. Analyzed, designed and implemented changes requested. Well experienced in writing Function, Views and generated reports Crystal Reports 9. Environment: .NET Framework 3.5, ASP.NET, C# .NET, XML, CSS, JavaScript, Windows XP, Crystal Reports 11, IIS 7. Inventory Management Inventory control management system takes care of indent, purchase, Stock maintenance, Transactions, Stock transfer, Billing for all stock transactions searching facilities, Depreciation calculations and of all dynamic reports concerned with inventory. Responsibilities: Involved in the analysis, design and development in .net of all components of the system. Template designing using the Microsoft ASP.NET master pages. Created custom validation controls by using JavaScript. Designed and implemented the tables and triggers in SQL for data entry. Designed and implemented the Reports on screen and also hard copies for analyzing the performance. Designed and developed the GUI to input and retrieve data in C#. Used Editable Data Grid Controls to display the requested information. Used Web-Services to host the application on internet. Developed and maintained extensive documentation of various components of the project, including the procedure for data entry. Coded complex stored Procedures to improve the application performance. Used Visual Source Safe (VSS) for source code maintenance. Environment: Visual Studio 2008, C#, ASP.NET 3.0, ASP, SQL, SQL Server 2008, ADO.NET, JavaScript, XML, Web Services, Crystal Report. Student Administration, Registration & Admission Registration and Admission module is used to carry out the follow up of enquiry, registration, and entrance examination and admission process for the institution. Basically this module is totally customized as per the working structure of the institution. Student administration is designed to be powerful, lightning fast and fully customizable. Its flexibility enables administrators to customize what information they track and manage for students and staff Information of students with photo, Siblings details, Parents information, Birth details, Discipline, Leave, Health, Personal diary for individual students. Persons to contact in emergency, persons authorized to pickup from school/campus etc. Responsibilities: Worked with Business Analysts in understanding business requirements and analyzing use cases. Worked with ASP.NET Web Forms, State Management, Caching features, optimization and configuration of the web application using C#. Extensively implemented DataGrids for displaying data, User Controls for detail view, and editable DataGrids for data manipulation in the presentation layer using HTML, Server control and C# Created assemblies in C# that wrapped the business logic. Deep understanding of relational database concepts with extensive experience in design creation, normalization, programming (SQL, complex queries using joins, stored procedures, triggers, views etc), and maintenance of databases by creating and maintaining DTS packages, Jobs (SQL Server 2008). Also worked with LINQ. Highly skilled in web application development using Active Server Pages under both ASP.Net and ASP 3.5. Involved in deployment of web pages on the IIS 7.0. Developed transactional data access components in C# and .Net using ADO.Net. Developed Cascading Style Sheets (CSS) for User Interface uniformity throughout the application. Used Crystal Report 11 for reporting purpose. Environment:ASP.NET2.0, ADO.NET, Microsoft Visual Studio.NET 2005, IIS V5.1, SQL, HTML, SQLServer 2000 Query Analyzer, SQL Profiler, .NET Framework 2.0, and Windows 2003 server, Crystal Report 11 Fee Management System This module is for student's fee billing, providing school/colleges with powerful feature for both private and public institutions. Designed for ease-of-use and flexibility, the fee module will save your staff an enormous amount of time in invoicing, data entry and financial record keeping. It efficiently tracks the many details of your past, future, and current fee receipts. Responsibilities: Designing and developing modules for the application. Designing application interface. Development is carried based on Test driven development (TDD) Create the user interface for all the static and dynamic pages. Coding application logic in ASP.NET 1.1 Using C# as code behind Coding and optimizing ADO.NET for data access. Consumed Web Services for searching the files and logging into the application at the company Designing and implementing SQL Database. Programming database components including Stored Procedures, Views and Triggers. Involved in the database design and designed tables, indexes and views. Design and development of reports Implementing Crystal Reports 9. Implemented jQuery to create plug-ins on top of JavaScript library. Implementation plan preparation for rolling out the system changes to the live server. Involved in Maintenance of the Web-Application. Environment: ASP.NET 2.0, C#, SQL Server 2005, ADO.NET, Windows XP Professional, Visual Studio 2005, Crystal reports 9.
Education and TrainingExpected in2010totoBachelor of Science:Electronics & CommunicationUttarakhand Technical University-Dehradun,UttarakhandGPA:Bachelor of Science: Electronics & Communication 2010 Uttarakhand Technical University	Dehradun, Uttarakhand, India
Skills.net, Asp, Asp.net, C#, Coding, Database, Html, Inventory, Javascript, Microsoft Visual Studio, Ms .net, Ms Asp, Sql, Stored Procedures, User Interface, Visual Studio, .net Framework 2.0, .net Framework 3.5, Access, Active Server Pages, Ado, Ado.net, Ajax, Analyzer, Application Development, Application Layer, Application Performance, Architecture, Authentication, Billing, Business Requirements, Cases, Cca, Crystal Report, Crystal Reports, Css, Data Access Components, Data Entry, Data Manipulation, Database Design, Databases, Deployment, Documentation, File, Graphical User Interface, Gui, Hr, Iis, Iis 7, Internet Information Services, Inventory Control, Invoicing, Its, Jquery, Logging, Maintenance, Microsoft Asp.net, Microsoft Windows, Ms Ado, Ms Sql Server, Optimization, Payroll, Reconciliation, Relational Database, Search Engine, Sql Server, Sql Server 2005, Sql Server 2008, Tds, Technical Design, Transactional Data, Use Cases, Vss, Web Server, Web Services, Windows 2003, Windows Xp, Wise, Xml, .net Framework 4.5, Analysis Services, Business Analysis, Conceptual Design, Documenting, Ecommerce, Microsoft Ssrs, Packing, Physical Design, Posting, Sales, Ssrs, Testing, T-sql, User Scenarios, Adobe Photoshop, Dhtml, Dot, Dreamweaver, Flash, Front Page, Graphic Design, Interface Design, Internet Information Server, Java, Microsoft Office, Microsoft Sql Server, Microsoft Sql Server 2000, Ms Access, Ms Front Page, Ms Office, Photoshop, Pl/sql, Scripting, Sql Server 2000, User Interface Design, Vb.net, Warehouse Management, Warehouse Management System, Windows 95>>. The result is, 

Fit assessment: Good Fit