For the given job description <<ServiceNow BA perspective, here are some of the requirements: Years of experience: 8+ yrs as a Business Analyst. Scrum Master experience is plus. ServiceNow certifications preferred CSA & SAFE Scrum Master. Cloud knowledge & experience helpful (AWS, AWS certifications, Azure) Enterprise Infrastructure experience desired1. Education and Experience: A bachelor's degree in a relevant field such as Computer Science, Information Technology, Business Administration, etc. Previous experience as a Business Analyst, especially in the IT Service Management domain.2. ServiceNow Knowledge: Demonstrated knowledge and experience with ServiceNow platform functionality, modules, and applications. Familiarity with ITSM processes, Incident Management, Change Management, Problem Management, and Service Catalog is often required.3. Analytical Skills: Strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical ServiceNow configurations.4. Communication and Collaboration: Excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. A Business Analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. Process Mapping and Design: Experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with ServiceNow capabilities.6. Requirement Gathering: Proficiency in gathering business requirements, functional specifications, and user stories.7. Documentation: Strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. Configuration and Customization: Knowledge of ServiceNow configuration and customization options, including Business Rules, Client Scripts, UI Policies, and other customization techniques.9. Change Management: Understanding of Change Management principles and best practices, as changes to ServiceNow configurations can impact business operations.>> the resume: <<Professional SummaryCurrently working with Caterpillar as an contract employee Active in several NPI and CPI projects Provide technical for CAT facilities worldwide 24-hours a day Willing to travel to meet job requirements Familiar with Power Distribution Systems, NETA, NFPA 70E, and OHSA electrical standards Graduating in December 2014 with a Master's Degree in Industrial Management Excellent communication and interpersonal skills
SkillsGuest servicesInventory control proceduresMerchandising expertiseLoss preventionCash register operationsProduct promotions
Work History08/2012toCurrentFacilities Software Coordinator|City,STATE,Responsible for managing software across all products in Decatur IL, Joliet IL, and North Little Rock AR On-call 24 hours a day to provide support to field reps, assembly workers, and line supervisors around the world including India, Russia, China, and Brazil Traveled to various locations within the company including Russia, Mossville IL, East Peoria IL, and North Little Rock AR Work various hours to help Caterpillar meet the strategic goal of delivering new products to the industry on-time Control processing and configurations of software for NPI projects including 795FAC XQ (LMT), 793FAC XQ (LMT), 12-160M3 (MG), 785G (LMT), 620K (WTS) 630K (WTS), 120X (MG), 770G (OHT) and 772G (OHT) Managed multiple software releases concerning CPI projects Incorporate best business practices that align with Our Values in Action by instilling integrity, excellence, promoting teamwork, staying committed, and producing Sustainability within self-created processes in PSPS Utilize PSPS to increase efficiency within Caterpillar Production Systems Developed Tier IV Final standards and procedures for BOM processing, flashing software, and documenting engine with engine-aftertreatment information Create instructions of how software works and what is needed for implementation Evaluate Caterpillar's way of handling software to help keep complaint with EPA standards Control software effectivity for machines in the plant and outside of Caterpillar using SIS, SAP, and Legacy Systems Enforce Caterpillar's policy on producing quality by using PSPS to validate machine functionality Help organize any rework involving software malfunctions and/or correcting software parameters that may have been overlooked Interpret customer orders to control premium software enabled attachments Balance the demanding workload of controlling software for several product lines and prioritizing by deciding what have the most financial impact to the company Assist with IT issues and provide guidance in standardizing processes involving software Use test equipment such as COMIII Adapters, D-Space test bench, various styles of 24V power supplies, Grade Control Displays, and Electronic Technician (ET) Update electronic prints using Creo and Teamcenter to control software effectivity Work with NPI/CPI Managers, PSPS Support, CAT Electronics, Product Support teams, Assembly Line Managers, and IPV Test Groups in various plants to discuss and solve problems concerning software Implement actions that ensure Caterpillar will not incur downtime on assembly lines due to processes and/or software issues Read XML files and interpret code to ensure PSPS is receiving correct information from customer orders Highly knowledgeable of EDS and MCS releasing processes Setup software parameters which are read directly from customer MSO orders Take responsibility for issues that may not involve me personally, but provide a solution to help Caterpillar develop a root-cause analysis and a permanent fix Related Courses: Management in Industry     - Facility Management     - Work Simplification     - Electrical Machines and Transformers Project Management          - Work Simplification      - Research in Industry     - Legal Aspects of Engineering.12/2009to11/2011Senior Circuit Breaker Engineer/ Production ManagerNA|City,STATE,Traveled to many locations to manage job tasks including Prudhoe Bay, AK and the North Pole Ensure employees are working safely as required by O.S.H.A.and NFPA 70E standards Quoted customers on services concerning maintenance and acceptance testing Managed production and rebuild of LV and MV circuit breakers Conducted projects on various job sites involving testing and installation of electrical switchgear Established lockout/tag-out procedures using customer one-line diagrams Implemented Auto-Cad to design electrical and mechanical diagrams Created maintenance schedules of machinery such as sand blasters, air compressors, and electrical equipment Lead acceptance and maintenance testing of ATS, circuit breakers, transformers, primary switches, relays, current limiters, CT's, PT's, CPT's, UPS, and grounding schemes Ordered retrofit kits and parts according to circuit breaker specifications Established correct programming of circuit breaker trip units and relays according to Arc-Flash Studies Test circuit breaker trip units and relays after correct settings are stored into memory.12/2007to12/2009Senior Circuit Breaker TechnicianElectric Power Systems Intl|City,STATE,Met customer demands with promised time of delivery of completed circuit breakers Conducted training courses concerning safety awareness, use of test equipment, machinery, primary injection, secondary injection, and computer software to fill out test forms Reconditioned LV and MV circuit breakers to meet the latest standards of power conventional flow Installed retrofit kits on LV air circuit breakers to provide up-to-date overcurrent and temperature protection Scheduled and perform routine maintenance for machinery needed to process parts Tested circuit breakers using test equipment such as meggers, DLROs, digital synchronized timers, high current and high voltage test sets Interpreted various curves to obtain trip settings for circuit breakers using Cutler-Hammer trip units.
EducationExpected in12 2014totoMaster of Science|,,GPA:Expected in12 2006totoBachelor of Science|Industrial Engineering Management Electrical Engineering TechnologyNorthern Illinois University,DeKalb,ILGPA:GPA: 3.3Industrial Engineering Management Electrical Engineering Technology GPA: 3.3
SkillsAR, Assembly, Auto-Cad, Balance, CPI, CPT, Client, DC, delivery, Electronics, financial, Flash, forms, Legal, machinery, managing, mechanical, memory, Office, works, power supplies, processes, producing, programming, Project Management, quality, Read, receiving, Research, safety, SAP, Simulation, strategic, switches, teamwork, Technician, Test Equipment, XML>>. The result is, 

Fit assessment: Good Fit