For the given job description <<Our client is looking for experienced professional with a strong background in healthcare, including Pharmacy Benefit Manager (PBM) expertise. Proficient in SQL for data management and analysis. Skilled in working with messaging and event-based systems, facilitating seamless communication. Knowledgeable in optimizing prescription drug programs and navigating the complexities of healthcare dynamics for enhanced patient outcomes.
QualificationsBachelor's degree or equivalent experience10+ years of progressive experience in requirements gathering and management using both Waterfall and Agile SDLC methodologies.Extensive Healthcare experience is mandatoryPBM (Pharmacy Benefit Management) experience is mandatory Process development and implementation experience.Proficient in using SQL, Visio and Office Suite, including Word, Excel, and PowerPoint.Experience working with messaging or event-based systems
ResponsibilitiesAssists andor leads in requirements management practices and principles.Participates andor provides product ownership.Creates business requirement documents, user stories, use cases, and supporting diagrams including sequence diagrams as needed.Contributes to the planning process with the Scrum Master andor project manager to plan activities including requirements gatheringrefinement, design reviews, SOPwork instruction development, training, and go-live.>> the resume: <<Professional SummaryRELATED KNOWLEDGE AND SKILLS Advanced knowledge of SQL, MS Excel, machine learning ,tableau , technical writing and data visualization. Ability to work with accuracy and demonstrate consistent results in fast-paced, high transaction work environment. Experience in managing a team and getting the projects and job assignments on time. Demonstrate strong time management and organization skills with ability to prioritize tasks Ability to work independently and co-operatively with others in a team environment Skillful in building positive relationships of mutual trust, benefit and confidence with the team Other areas of academic expertise – CCNA, Network Security, telecommunications and electronic devices. Excels in handling and maintaining records.
SkillsMS excelSQLCustomer serviceQuality Control AnalysisTableauStatistics and SASProject managementWeb Analytics
EducationUniversity of Winnipeg,Expected in2017––Diploma:Network Security-GPA:Punjab Technical University,Expected in2015––Bachelor of Technology:-GPA:
Work HistoryChicago Lighthouse-Data Analyst and Fraud Coordinator,,04/2019-12/2022Utilized MS SQL , data warehousing programs, Tableau and other dashboard toolsets for data intelligence and analysisConverted data into actionable insights by predicting and modeling future outcomesPrepated weekly reports for the analysis of payments, charge backs and credit card fraudsWorking in collaboration with payment, product, management, marketing and I.T team to collect and analysis data and to build tableau dashboardsUsed third party software Ravelin for machine learning for analysis and data visualization , created new rules to prevent losses due to chargebacks , refunds and new accounts promotion schemesAnalyzed trends and patterns valuable to diagnostics and predictive analytics and prepared reportsCreated appropriate documentation for various stakeholders so they can understand steps of the company’s data analysis process.Hudson Heritage Federal Credit Union-Customer Care Team Lead,,04/2018-03/2019Managed and trained a team of 25 team members to maintain customer centric focus and ensuring customer satisfaction through excellent customer serviceCompleted monthly performance reviews and conducted team meetings to adhere company’s policiesWorked on various projects as per the demands of the company- including projects on financial reports, employee behavior, updating refund policies etcCreated reports of attendance, Stats, performance of the team members on monthly basis and updating availabilityKnowledge of compliance procedures within all relevant company’s policies and guidelines.Five Star Quality Care, Inc.-Collector,,11/2017-11/2018Investigated customer accounts for relevant details in order to resolve the arrears accountsCommunicated with clients via post, telephone and emailsEducated the debtors of the possible consequences of non-paymentAbility to ensure that arrears cases were actioned quickly, efficiently and within stated proceduresAware with effective pre-collection and collection strategiesReported any suspected fraudulent activity to the Fraud Manager.7-eleven-Sales Associate,,04/2017-04/2018Communicated effectively with a wide variety of customers in person and on the phoneIdentified customer needs and recommended the suitable products and servicesMet weekly and monthly sales target while providing exceptional customer serviceVolunteer Experience
SkillsMS excelSQLCustomer serviceQuality Control AnalysisTableauStatistics and SASProject managementWeb Analytics>>. The result is, 

Fit assessment: No Fit