Job description:
job title: salesforce business analyst location: remote job type: full time permanent rolejob description:required qualifications to be successful in this role - bachelor's degree in business administration, information technology, or a related field. - minimum of 10 years of experience as a salesforce business analyst in the life sciences industry.experience in using jira and jira aline tools (must have!) - strong understanding of salesforce platform capabilities, features, and best practices. - proficient in requirements gathering, process mapping, and documentation. - experience with salesforce lightning, sales cloud, and service cloud. - excellent communication skills to effectively collaborate with cross-functional teams and stakeholders. - proven ability to analyze data, identify trends, and provide actionable insights.

Resume:
<<professional summaryfemale, 29 years old, newly-graduate "health information technologist" and "medical coding specialist" knowledgeable with medical diagnosis and procedural coding skills (icd-10-cm/pcs and icd-9-cm , cpt/hcpcs) , health care data content and delivery, health care billing and reimbursement, health care management, medical terminology and health care legal and policies including managing electronic health records. major strengths highinpatient and outpatient records coding specialist with icd-9, icd-10 and asc coding expertise. familiar with commercial and private insurance carriers. seeks a position of increased responsibility and authority.ly skilled in abstracting information and assigning codes to describe each documented analysis thorough understanding of medical diagnosis and procedural coding skills (icd-10-cm/pcs and icd-9-cm , cpt/hcpcs) , anatomy, pharmacology and disease management strong familiarity with coding related to medicine, surgery, radiology and pathology including modifiers working knowledge of official coding conventions and rules demonstrated ability to liaise insurance companies regarding questions about claims knowledgeable in electronic health record and its guidlines well versed in using computers including ms word, excel, internet and email and other softwaresinpatient and outpatient records coding specialist with icd-9, icd-10 and asc coding expertise. familiar with commercial and private insurance carriers. seeks a position of increased responsibility and authority.26 skill highlightscode assignment icd-10-cm/icd-10-pcs and icd-9 -cm (volume 1, 2 and 3), cancer registry and consultation.cpt and hcpcscoding guidelinesmedical terminologybilling and reimbursementhippa complianceanatomy and physiology surgery and modifiers hcpcs level (ii and iii)maintains strict confidentialityknowledge of hmos, medicare and medi-calob-gyn, surgery, gastro, ent, ortho experience extensive anatomy/physiology knowledgemedical manager softwaremanaged care contract knowledgeelectronic medical record (emr) softwareicd-9 codingtrained in asc codingneurology billing expertisecpt and hcpcs codingcertified coding instructorophthalmology codinghhm and medisoft billing systemsinterpreting instructionmedical billing softwarestrong planning skills patient-focused carestrong work ethicgood written communicationexercises good judgmentdeadline-drivengood written communicationexercises good judgmentteam player with positive attitudestrong work ethicpatient-focused care professional experience data analyst /hotline counselor, 04/2002- 11/2008foundrspace– ,recorded and filed patient data and medical records.demonstrated analytical and problem-solving ability by addressing barriers to receiving and validating accurate hcc information.carefully reviewed medical records for accuracy and completion as required by insurance companies.strictly followed all federal and state guidelines for release of information.wrote clear and detailed clinical phone messages for physicians.directed patient flow during practice hours, minimizing patient wait time.arranged and assisted with hospital admissions.maintained an organized logging system for tracking test results.scheduled surgeries and procedures in conjunction with surgical coordinator.retrieved physician correspondence from dictation service and made edits when necessary.scheduled patient appointments.completed registration quickly and cordially for all new patients.monitored shared email in-boxes and ensured inquiries were addressed.scheduled radiology exams for patients.resolved and clarified issues with patient medications and collaborated with local pharmacies.quickly responded to staff and client inquiries regarding cpt codes.acted as a liaison between the business department, billers and third party payers in resolving billing and reimbursement accuracy.verified and abstracted all medical data to assign appropriate codes for hospital inpatient records.demonstrated knowledge of hipaa privacy and security regulations by appropriately handling patient information.communicated with medical transcriptionists regarding patient medical records.posted charges, payments and adjustments.carefully prepared, reviewed and submitted patient statements.ensured timely and accurate charge submission through electronic charge capture, including the billing and account receivables (bar) system and clearing house.office assistant, 11/2010- 05/2014urbanleaf– ,greets all customers with warm smile.assists customers in a friendly and courteous manner.collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews.wrote, proofed and edited sales proposals and correspondence.maintained detailed administrative and procedural processes to improve accuracy and efficiency.verified and logged in deadlines for responding to daily inquiries.verified and logged in deadlines for responding to daily inquiries.coordinated meetings with other department managers and served as main liaison between sales and engineering staff.answered customers’ questions and addressed problems and complaints in person and via phone.opened and closed the store, which included counting cash drawers and making bank deposits.helped customers select products that best fit their personal needs.educated customers on product and service offerings.offered exceptional customer service to differentiate and promote the company brand.kept the showroom clean and maintained neat, orderly product displays.built customer confidence by actively listening to their concerns and giving appropriate feedback.kept current on market and product trends to effectively answer customer questions.completed floor replenishment to guarantee size availability and promote customer satisfaction.communicated merchandise needs and issues to appropriate supervisors in a timely fashion.communicated information to customers about product quality, value and style.offered direction and gave constructive feedback to motivate team members.held each team member accountable for achieving brand and performance goals.directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.recruited, hired, developed and retained retail talent for the company.processed shipments and maintained organized stock shelves.processed shipments and maintained organized stock shelves.processed shipments and maintained organized stock shelves.housekeeping duties; assisting in the preparation and taking of inventory; and assisting in stock room organization.processed shipments and maintained organized stock shelves.directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.marked clearance products with updated price tags.customer service associate, 01/2009- 03/2013lowes–city,state,recommended and helped customers select merchandise based on their needs.exchanged returned merchandise for customers quickly and efficiently.served as liaison between customers, store personnel and various store departments.confirmed that appropriate changes were made to resolve customers' problems.exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.informed customers about sales and promotions in a friendly and engaging manner.processed up to [number] customer orders per day.tracked down sources of special products and services to meet customers' special needs.offered [company name] credit applications upon checkout, converting [number] out of [number] customers into card-holders.trained new employees on company customer service policies and service level standards.hotline health counselor and hiv/aids data clerk, 08/2002- 12/2008–.center for disease control (cdc) ethiopia program ethiopia responsibilities: data collection , preparation and analyzing listen to the patients questions /concerns and give the appropriate counseling, referrals, and information to the patients browse / collect additional information about hiv/aids and rh and other related opportunistic infections participating on debriefing session and monthly meeting.plan, manage, implement & report different community service programs quarterly & annually prepare monthly, quarterly and annually action plan prepare monthly reports and updates and base line data assessment. education and trainingassociate of science:health information technology,expected in2014-southern university of shreveport (susla)-shreveport,lousianagpa:status-health information technologyassociate of science:medical coding specialist,expected in11 2014-southern university at shreveport (susla)-shreveport,louisianagpa:gpa: 3.46status-health information technology/medical coding skills balance sheet, billing, oral communications, interpersonal, consultation, counseling, cpt, clients, customer service, data collection, fax machines, filing, icd-9, inventory, team-building, medical terminology, office management, copy machines, policies, processes, coding, sales, answering phones, excellent written.