Job description:
job title: salesforce business analyst location: remote job type: full time permanent rolejob description:required qualifications to be successful in this role - bachelor's degree in business administration, information technology, or a related field. - minimum of 10 years of experience as a salesforce business analyst in the life sciences industry.experience in using jira and jira aline tools (must have!) - strong understanding of salesforce platform capabilities, features, and best practices. - proficient in requirements gathering, process mapping, and documentation. - experience with salesforce lightning, sales cloud, and service cloud. - excellent communication skills to effectively collaborate with cross-functional teams and stakeholders. - proven ability to analyze data, identify trends, and provide actionable insights.

Resume:
<<summaryanalytical it/mis manager skilled in driving efficiency and productivity through development, delivery and support of organization's goals. dedicated to creating and delivering high quality applications, reporting, and solutions to support day-to-day business objectives and future goals. proven history of successfully translating technical requirements and employer/stakeholder feedback into business solutions. strong proficiency in microsoft platform tools with passion for utilizing excellent communication to accomplish business objectives and support end users. committed to high quality service, management, and friendly support of front line workers, management, and leadership. skills comptia server+ certifiedcomptia net+ certifiedcomptia a+ certifiedscope definitionproject managementtechnical writingexpense analysisbudget managementwork ethiccritical thinkingfriendly, positive attitudestaff development and day-to-day managementcrmdata managementdonor system managementtechnical troubleshootingdata visualization and reporting experience 09/2017tocurrentdirector of data systemsspectrum health ,managed implementation of application developments by collaborating with technical teams, stakeholders, and business analysts.provided technology consultation to meet leadership's goals, both in terms of long-term objectives and short-term projects.managed creation and implementation of software projects.streamlined established processes by implementing leadership, stakeholder, and employee feedback.supported it application development, application support, system integration and system administration projects.oversaw various software projects, including requirements analysis, milestone management and stakeholder relations.achieved leadership and stakeholder vision and objectives through effective strategy development and execution in coordination with management teams.managed a technical team to support day-to-day business operations and future projects, including software application support, data extracts and transformation, data visualization, project management, and application research and planning.created banded reports and data visualizations using excel, powerbi, and crystal reports. 01/2015to 08/2017is managerliberty healthcare corporation ,provided technology consultation to meet leadership's goals, both in terms of long-term objectives and short-term projects.managed creation and implementation of software projects.oversaw various software projects, including requirements analysis, milestone management and stakeholder relations.managed a technical team to support day-to-day business operations and future projects, including application support, data extracts and transformation, help desk issue resolution, network issue resolution, infrastructure planning, project management, and application research and planning. 01/2008to 12/2014data analystallied motion technologies, inc. ,managed diverse projects to accomplish stakeholder and leadership goals, including application creation, augmentation, transition, and replacement.coordinated and led projects, including defining project milestones and developing budget.created and implemented full-scale project plans, including overseeing development activities and design processes.worked with internal team to obtain in-depth understanding of current applications used.managed vendor relationships, including quotes and estimate management, contract management, contract negotiation, and service usage analysis.conducted application lifecycle management activities through research, testing, deployment, support, and replacement.supported enterprise applications, including accounting, learning management, manufacturing, bespoke data collection, and donor management systems.wrote reports using ms access, t-sql, and crystal reports.used reporting and etl tools to troubleshoot data problems, troubleshoot application errors, and perform data extracts as internally requested.created user documentation for various materials, including how-to guides and instruction manuals. 08/2007to 12/2007help desk technicianchild evangelism fellowship inc city,state,disassembled computer systems to troubleshoot and resolve hardware issues.delivered local and remote tier 1-tier3 it support for hardware and software to company personnel.troubleshot daily it desktop client issues, supporting multiple departments and various offices.researched issues on various computer systems and databases to determine resolutions to problems and answer support tickets.conducted root cause analysis to identify basis of application problem.performed troubleshooting and resolution for company-wide technical issues.supported software applications for mac and windows systems.applied knowledge from comptia a+ certification.managed and supported the organization's lms (moodle). education and trainingexpected in 01/2002totobachelor of theology theologyinternational baptist bible college, ,gpa:expected in 12/2006totoged crosby high school,waterbury,ctgpa:.