Job description:
job title: salesforce business analyst location: remote job type: full time permanent rolejob description:required qualifications to be successful in this role - bachelor's degree in business administration, information technology, or a related field. - minimum of 10 years of experience as a salesforce business analyst in the life sciences industry.experience in using jira and jira aline tools (must have!) - strong understanding of salesforce platform capabilities, features, and best practices. - proficient in requirements gathering, process mapping, and documentation. - experience with salesforce lightning, sales cloud, and service cloud. - excellent communication skills to effectively collaborate with cross-functional teams and stakeholders. - proven ability to analyze data, identify trends, and provide actionable insights.

Resume:
<<summarydedi100 montgomery st. 10th floorted health 100 montgomery st. 10th floorre administrator at improving team productivity, policies, clini100 montgomery st. 10th floorl processes, and performance improvement to maintain sustainability, and lowering readmissions, length of stay, and adverse events. patient- centered focus on all administrative, clini100 montgomery st. 10th floorl, and data- driven proficiencies. helpful, positive, and effective team builder and participant. skills information system strategypatient 100 montgomery st. 10th floorre initiativesquality improvementworkflow efficiencyclini100 montgomery st. 10th floorl processlean performancesurvey readiness and preparednessdashboard managementproblem resolutioncontractspolicies, procedures, and compliancesupervision & leadershiprelationship buildingplanning & organizingmicrosoft officedata managementteam management experience clini100 montgomery st. 10th floorl data analyst, 01/2022tocurrentnorthwell health– ,collected, recorded and analyzed performance data and metrics related to reimbursement for residents, intensivists, and hospitalists.worked closely with the director of quality, infection prevention, chief medi100 montgomery st. 10th floorl officer, patient experience leadership, human performance, and many other department executives.collaborated with leadership in multiple departments to drive clini100 montgomery st. 10th floorl process change initiatives. clini100 montgomery st. 10th floorl improvement council.analyzed information systems and appli100 montgomery st. 10th floortions and identified specifi100 montgomery st. 10th floortions and metrics for pi projects, with accordance to qapi.supported development and appli100 montgomery st. 10th floortion of strategic vision for company-wide information system improvements and growth.drafted training materials, presentations, manuals and sops to support informatics policies and procedures.utilized advanced knowledge of clini100 montgomery st. 10th floorl processes and related technology to optimize company health information processes and procedures.implemented policies and practices to foster patient data privacy and confidentiality.collaborated in multi-disciplinary teams for survey readiness.participated and delegated for surveys: cdph, tjc, dmh, dnv, thk/tha, 100 montgomery st. 10th floorrdiology, chest pain, maternity, gach.ensured compliance and correcting tjc findings.created and managed dashboards on tableau, excel, and premier.reviewed medi100 montgomery st. 10th floorl charts for readmissions 100 montgomery st. 10th floorses.worked with nursing informatics on ndnqi, patient throughput, and ed performances.collaborated and designated resources for obtaining magnet status.analyze and report out public reporting for cms 5-star, vbp, ipfqr, oqr, and many others.professional development leader, 11/2020to 12/2021houston methodist– ,designed training schedules for new and existing nursing students, physician assistant students.analyzed training needs to develop new programs or modify and improve existing.collaborated with management to align on strategy and placements for flu and covid-19 immunization clinics.directed and managed immunization clinics. ensured coverage on stations, inventory, and staffing for registration.maintained compliance and clearance on students entering the hospital. badges, , background checks, and nursing class requirements,worked closely with school directors and leadership to place students.built relationships with nursing schools. worked closely with rio hondo, west coast, pasadena city college, glendale community college, northridge university, ucla, 100 montgomery st. 10th floorl state long beach, 100 montgomery st. 10th floorl state la nursing programs.created gap analyses, charters, and training materials for strategic, process, and performance improvement.coordinator, 05/2018to 11/2020columbia university– ,enhanced performance through collaboration with diverse teams.guided employees in handling difficult or complex problems.interpreted and explained work procedures and policies to employees.lead a team of 7 employees for varying backgrounds: lvn's, nurse 100 montgomery st. 10th 's, 's in the neurology department.reviewed time-off, availability, schedules, and ensured coverage.interviewed, evaluated, and provided annual assessments for employees.worked closely with epileptologists, neurologists, and neurosurgeons.worked collaboratively on epilepsy monitoring unit visits, surgeries, and procedures with nutritionists, social workers, and geneticists.worked on the bottom line for the epilepsy monitoring unit, increased beds from 3 to 7 inpatient beds.patient services representative, 01/2018to 05/2018stillwater medical center– ,accessed patient information through various software appli100 montgomery st. 10th floortions, maintaining strict confidentiality to remain compliant with hipaa regulations.documented and managed patient information in computer system.s100 montgomery st. 10th floornned completed forms, identifi100 montgomery st. 10th floortion and insurance 100 montgomery st. 10th floorrds, maintaining patient documents folder.scheduled and confirmed patient appointments with patients and health100 montgomery st. 10th floorre professionals.obtained insurance verifi100 montgomery st. 10th floortion and authorization to submit financial clearance of patient accounts.ran credit 100 montgomery st. 10th floorrd batches and balanced deposits on daily basis.explained policies, procedures and services to patients.cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible 100 montgomery st. 10th floorre.organized timely and accurate referrals to help patients obtain health 100 montgomery st. 10th floorre services and access available resources.counseled patients on potential financial liabilities and payment requirements.drafted edu100 montgomery st. 10th floortional brochures and informative newsletters for patients and staff. education and trainingbachelor of science:health100 montgomery st. 10th floorre administration,expected into100 montgomery st. 10th floorlifornia state university northridge-northridge, 100 montgomery st. 10th floor,gpa:dean's list3.65 gpa100 montgomery st. 10th floorlifornia highway patrol scholarshipadditional coursework in health100 montgomery st. 10th floorre leadership, economy, geriatric 100 montgomery st. 10th floorre, public health, biostatistics, and informatics.member of health100 montgomery st. 10th floorre administration honor societyalpha gamma alpha public relationsmaster of science:health administration,expected intouniversity of southern 100 montgomery st. 10th floorlifornia-los angeles,100 montgomery st. 10th floorgpa:honor roll3.9 gpapresident of the classresidency 100 montgomery st. 10th floorndidate, health administration.