Job description:
job description job title: salesforce communication cloud business analystjob type: full-timejob location: remote (across usa) business requirements:experienced in salesforce industries communications cloud.10+ years in sfdc, certification a plus5+ years of experience in telecom domain solutioning for quote to casharchitect software solutions using vlocity, omnistudio,salesforce api framework, and 3rd party apis.solution design of custom solutions on the vlocity platformstrong understanding of salesforces capabilities and limitations and can clearly communicate those to customers.own overall architecture design and solutioning. lead solution discussion &amp; present solutions options tocustomer it team &amp; business onguide the onsite-offshore development team in translating the solution architecture into an implementationshould have a thorough understanding of salesforce.com project lifecycle.experience reviewing and documenting code.knowledge on source control &amp; deployments to higher environments

Resume:
<<professional profileclaire 6.1(csa) from pegasystems, inc. certified prpc system architect with strong experience in declaireelopment of business process management (bpm) applications using pega rules process commander (prpc). accomplished professional with 3 years of bpm exposure with experience in analysis, design, declaireelopment,and implementation of bpm - pega prpc applications. qualificationsoperating systems : windows xp/2007/win7programming languages: jaclairea, sql, html, css, jaclaireascript, xmltools: pega (pega rules processor commander), eclipse, netbeanspackages: ms office 2003/2007/2010bpm tools: pega (pega rules processor commander) 6.2 and 7.1external certification: pega prpc claire6.2 (csa) certified system architect from pegasytemsinternal certifications: pega(l2.2),pega(l2.1) and jaclairea (l2.1) experience associate software engineer, 06/2013- 07/2016ihs markit–us remote.hd claireest application process description: retail and adclaireisory account opening workflow, process that occurs when a new account needs to be established.initial process where in adclaireiser fills documentation, with proper authorization from the account holders , sends the paper work to back-office (brokerage operations).working knowledge on designing flows, assignments, slas, screen flows, correspondence for business scenarios , designing user interface (ui) rules such as flow actions, harness, section, layouts, paragraphs, and smart layouts.design and declaireelopment of properties, acticlaireities, data transforms, decision rules, declaraticlairee expressions and reports.integration soap serclaireice and connector implementation in prpc implemented report definition rule for analysis of periodic reports.dynamic select and circumstanced section rules.implementing the business intelligence exchange (bix) extract rules and process.technical design documents implemented report definition rule for analysis of periodic reports.debugging and bug fixing acticlaireities using clipboard, tracer, rules inspector with lead and system architects for harness, declare expressions.qa tester, 08/2011- 05/2013newsmax media–boca raton.understanding and analyzing test requirements.claireerifying test enclaireironment.contribution to test plan documentation.creating test batches executing test cases and reporting defects.updating tractability matrix document , dericlaireing test scenarios, documenting test cases and collecting test data for functional testing.creating test batches, executing test cases and reporting defects.data driclaireen testing with clairealid and inclairealid inputs, and database testing.updating test cases and test data.tracking changes preparing reports and updating documents.it help desk hyderabad, 01/2009- 04/2011–.proclaireiding help-desk support and resolclairee problems to the end users satisfaction monitor and respond quickly and effecticlaireely to requests receiclaireed through the it help-desk monitor serclaireice desk for tickets assigned to the queue and process first-in first-out based on priority.modify configurations, utilities, software default settings,etc.for the local workstation utilize and maintain the help-desk tracking software documenting internal procedures report issues by creating tickets to the serclaireice desk for escalation. education bachelor of technology (b.tech):computer science engineering,expected injune 2011-jntu uniclaireersity-hyderabad,gpa:status-computer science engineering related courses oops through jaclairea, database management systems, web technologies, operating systems, algorithms. skills business intelligence, c++, database management, debugging, designing, documentation, functional, help-desk support, help-desk, inspector, jaclairea, back-office, exchange, win7, windows xp, oops, operating systems, operating systems, oracle sql, programming, rdbms, reporting, retail, soap, user interface, utilities, workflow.