Job description:
experienced business analyst in telecom promosanalyze promo & defect data and create analyses & summarize as specified.root cause analysespreparation of training materials.support process definitiondocumentation

Resume:
<<professional profilehighly motivated sales associate with extensive customer service and sales experience. outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. qualificationsmicrosoft office suite, sql, uml tools, veritas backup exec, quick books experience asset and data analyst, 06/2006to 12/2006hca–.uknational grid metering is a subsidiary company of national grid (formerly known as transco plc) and provides metering and meter reading services in the regulated gas metering market.national grid currently owns around 21 million gas meters - about 99% of all such meters in great britain.their activities broadly cover asset procurement and logistics management, meter installation, exchange and removal, customer service provision.streamlined team operations by re-engineering and documenting processes, and designing training material thereby enhancing team productivity saving time utilization by 50%.the tasks managed were as follows -.supporting mims and corvu software interfaces.entering and reviewing data with high accuracy in sap and mims software.providing mims and corvu training to the team and preparing quality hand-outs for training.generating asset management reports using ms excel and ms powerpoint.data extraction and analysis using ms excel.liaising with other teams within and outside national grid to ensure regular maintenance of company owned assets took place.organising and conducting meetings with stakeholders and subject matter experts and summarising minutes of meeting.interviewing candidates for the team and induction of newly joined team members.product support analyst, 11/2003to 09/2005foundation capital–.indiasymantec (which had partially acquired veritas software) is a global leader in infrastructure software.the company helps customers protect their infrastructure, information, and interactions by delivering software and services that address risks to security, availability, compliance, and performance.headquartered in cupertino, calif. symantec has operations in 40 countries.pioneered the development of case management guidelines handbook within a team, defining end to end case management and documentation processes to facilitate technical support staff handle and document customer calls/cases with precision until closure.the tasks managed were as follows -.design and implementation of backup/restore strategies.backup exec software installation, device, and media management.researching and troubleshooting backup/restore issues, and device and media issues to provide solutions.disaster recovery of domain controllers, exchange storage groups and mailbox recovery.crash dump analysis of servers with booting issues and event id analysis.documentation of the problem and solution to build a knowledge base.following standard procedures to escalate unresolved issues to appropriate internal teams on a timely basis.writing technical notes and white papers.customer engineer, 09/2000to 11/2003hcl infosystems ltd–.indiahcl infosystems ltd is one of the pioneers in the indian it market, with its origin in 1976. consulting, packaged support services etc.to corporates and private industries, including banking and financial institutions.consistently delivered quality customer service and added value to company's revenues.following is a summary of the roles and responsibilities at hcl -.led a team of 4 engineers at national chemical laboratory, pune to provide technical solutions to end users.this involved understanding user requirements, supporting windows 2000 servers, validation of complaints, assignment of targets to engineers, work analysis, receiving feedback and taking corrective measures, and generating monthly reports.involved in defining monthly and annual support targets, work allotment to engineers, administering the support operations to meet the slas, documentation and analysis of the support calls on monthly basis, customer, and vendor co-ordination, identifying and widening business opportunities for the organization.installation of hp-ux 11.0, disk configuration, user management, loading of patches and troubleshooting.active directory implementation and administration.implementing domain and local policies, group policy management, user, and group management.installation, configuration and troubleshooting of windows server and desktop edition, configuration of a list of peripherals and troubleshooting.system administration tasks like user administration, e-mail administration, printer, and backup administration. education post graduate diploma:business administration (finance, general),expected into-,gpa:business administration (finance, general)bachelor of engineering:electronics and telecommunications,expected intopune university-,gpa:electronics and telecommunications skills active directory, asset management, backup exec, backup, banking, business analyst, , consulting, customer service, designing, disaster recovery, documentation, e-mail, financial, -ux, logistics management, notes, market, meetings, excel, exchange, powerpoint, windows 2000, mims, payroll, peripherals, plc, policies, printer, processes, procurement, quality, quick books, reading, -engineering, researching, sap, servers, software installation, sql, symantec, system administration, systems integration, tax accounting, technical support, white papers, training material, troubleshooting, uml, validation, veritas backup, windows server.