Job description:
general information execute service work according to agreed work flows and in accordance with client standard processes and safety guidelines. deliver excellent customer service to satisfy customers. in close co-operation with customer and other client teams, take actions to identify new service business opportunities for client. your responsibilities performs service tasks, identifies technical problems and makes analysis through remote or on-site activity in any service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.). contributes to customer satisfaction by executing service work according to customer order and expectation. creates and maintains a good relationship with customers and understands their needs. identifies new sales opportunities and communicates them internally. coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for service activities. prepares all documents and reports to be signed by the customer representative. reports work done in a timely manner and follows up when needed. proactively identifies potential equipment failures and requests proactive corrective actions. troubleshoots equipment failure and makes recommendations to avoid repeating the problem in the future. proactively identifies suggestions for product and quality improvement and communicates them further in the client organization. provides recommendations to management to improve operations and customer service. applies safety rules and safe practices as well as environmental responsibilities. reports unsafe practices and incidents. your background bachelors degree, electrical engineering, electrical engineering technology or equivalent military experience or associates degree with 2 or more years experience in servicing critical power equipment will consider high school diplomaged and 10 or more years experience. advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization. advanced level of ability to use microsoft office products. moderate ability to self-project manage using ms project or excel. advanced ability to write test plans and reports detailing test results works well with others. works with a sense of urgency; until the job is complete!

Resume:
<<professional summaryhealthcare informatics specialist professional with experience managing enterprise implementations of healthcare information system. master trainer of multiple vista packages. experience in gathering, analyzing and defining data and functional requirements; and designing/re-engineering processes, workflows and technology solutions for healthcare system. proven ability to lead seamless implementations and deliver technical support and solutions improving workplace productivity. skills guest servicesinventory control proceduresmerchandising expertiseloss preventioncash register operationsproduct promotions work history 01/2013to2014program specialist/data analystveterans health administration ,acute and specialty care developed a share point to assist the service with managing and monitoring processes such as provider dea, bls and acls renewal requirements coordinate all consult/access nats developed an excel report tool for 14 services to provide weekly updates on access oversight and coordination of all data by developing and running reports; utilizing multiple resources such as vssc, cooperate data warehouse, file man, reminder patient list, tiu, hoc and other vista tools for 14 services to review, monitor and improves processes and access provided hands-on and written training to service leadership and staff regarding consult management and tracking, recall reminder management, inpatient workload credit, e-consults, non-va care, templates encounter forms and others as requested.collaborate with several multidisciplinary teams to assist with improving processes and access.provide advice to specialty care team nurse practitioners on identifying annual goals and provide tools to measure progress.designed sharepoint masterpage and page layouts, serving as company's main sharepoint support for all technical complications.consistently met deadlines and requirements for all production work orders.aligned office departments and increased inter-department communication and data sharing. 10/2007to 01/2013clinical application coordinatorbirmingham vamc city,state,manage the computerized patient record system (cprs) infrastructure and content; plan and implement clinical software applications and patches in accordance with vha, visn, medical center and service goals and initiatives.collaborate with multidisciplinary teams for the management of the computerized patient record system and implementation of various informatics projects within the medical center.teach entire bvamc staff, students and residents on the use of the computerized patient record system and create training materials using microsoft word, microsoft powerpoint and microsoft publisher.developed and maintained share point database for employee training.provide status reports using microsoft excel on computer applications to various departments.create and run reports using file man, reminder extracts, and reminder due reports for service line departments within the medical center.currently involved with several process improvement teams to assist service line departments with developing new processes and systems to meet facility goals.manage appointment recall reminder software facility lead reminder builder manage women's health software manage mental health assistance tool developed a detailed education al power point tool that is currently being used nationally to teach clinical application coordinators how to build a complex order set for the department of palliative care.coordinated and lead multiple small learning sessions via live meeting regarding the comfort care order set.developed a survey tool via share point to assess multiple facilities implementation progress.collaborate with computer specialist, programmers, clinicians and other users on the development of functional clinical systems and to ensure that automated clinical procedures are maximized for efficiency and ease of operation.developed and run file man and reminder reports analyzing data to identify processes, specific patient populations and opportunities for improvements.facility lead reminder builder 06/2004to 10/2007websites content managerbirmingham vamc city,state,building and updating content.trained and developed training resources for multidiscipline on the use of cprs, recall reminder software, vista, bed management system medical support - primary care coordinated patient notification and follow-up for pap smear, mammogram and fecal occult blood test results for facility and cbocs.developed excel database to tract patient results and follow-up for mammograms, pap smears and fecal occult blood tests implemented the women's health software developed women's clinic instructions guidelines for procedures performed in clinic coordinated breast cancer awareness month activities lpn - medical surgical unit.2014tocurrenthealth system specialistbirmingham vamc city,state,designed sharepoint masterpage and page layouts, serving as company's main sharepoint support for all technical complications.consistently met deadlines and requirements for all production work orders.aligned office departments and increased inter-department communication and data sharing. education expected in1997totolpn nursingbeville state college,sumiton,algpa:2007 , computer applications, content, credit, data warehouse, database, forms, functional, gui, leadership, managing, mental health, access, microsoft excel, microsoft office, outlook, microsoft powerpoint, power point, microsoft publisher, word, microsoft word, nats, process improvement, processes, progress, project management, project leadership, six sigma, employee training materials, visio, vista, written.