Job description:
business analyst location: remote.duration: 12 + months.moi: skype about the rolethe business analyst will support a cross-functional project teams focused on driving the end-to-end digital product lifecycle for features and products to improve the overall online experience of residents and businesses in the state of connecticut. the business analyst will support one or more teams by performing detailed requirements analysis, create and maintain relevant productproject documentation, and perform solution testing consistent with the goals and objectives of the connecticut digital service. experiences required for this role requirements analysis at least 5 years of experience and use cases with the following: evaluating business processes and user needs anticipating requirements, uncovering areas for improvement, and developing and implementing solutions effectively communicating your insights and plans to technical and non-technical audiences, including cross-functional team members, stakeholders, and management prioritizing requirements based on product roadmap, business needs, and technical feasibility ability to navigate complex stakeholder relationships, competing resources, and prioritiesrequirements documentation at least 3 years of experience and use cases with the following: conducting meetings and presentations to share ideas and findings documenting results of your requirements analysis in the format of user flows, system flows, system requirements, user stories, and user acceptance criteria gathering, documenting, and reporting critical information from meetings with various stakeholdersuser acceptance testing at least 2 years of experience and use cases with the following: ensuring solutions meet business needs and requirements performing user acceptance testing classifying and documenting defects digital platforms, tools and discipline at least 2 years of experience and use cases with the following: working with enterprise scale digital platforms specializing in at least 3: omni-channel service delivery, web content management, customer relationship management, identity and data integration establishing continuous improvementdelivery pipeline to continually improve products post-launch based on customer research and feedback using of productivity, communication and analysis tools to manage iterative delivery, such as jiraconfluence, google analytics, git repository, microsoft teams, microsoft office (word, powerpoint, excel) staying up to date on the latest process and it advancements to automate and modernize systemsknowledge, skills, and abilitybusiness analysis exceptional analytical and conceptual thinking skills the ability to influence and determine acceptable solutions with stakeholders advanced technical and documentation skills fundamental analytical and conceptual thinking skills reporting and presenting a track record of following through on commitments excellent planning, organizational, and time management skills a history of leading and supporting successful projectsperformance in complex situations communication and collaboration with state-wide partners clearing challenges for team member judgement fitting to the ever-changing environment ability to juggle multiple project workstreams service design team building supporting teammates skills and behaviors development and delivery a balance between strong domain expertise and flexibility judgement in dealing effectively and diplomatically with all levels of government staff

Resume:
<<summaryseasoned data entry operator with 5 years of experience building and maintaining electronic databases. received and reviewed new written records, transcribed information into electronic databases, verified and validated new and previously-input data fields, prepared reports, and contributed to refinement of data entry protocols. detail-oriented professional effecting useful, accurate databases. skills meticulous attention to detailcertified in 10-keydata transcriptionadministrative support specialistadvanced clerical knowledgecollecting informationproficient with[database]filing and data archivingverifying data accuracywritten and verbal communication10-key certificationworkflow managementdata verificationtime managementdata managementservice orienteddata reviewdata compilationproject managementreport generationself-startermicrosoft officemultitasking and prioritizationspreadsheet managementdata entryinformation storageadvanced ms office suite knowledgedata processingdata integrity education and trainingvista collegerichland,txexpected in 05/2018––associate degree:informational technology applied science-gpa:gpa: 3.75 experience fedex cross border- , 06/2022-currentinput client information into spreadsheets and company database to provide leaders with quick access to essential client data.identified and corrected data entry errors to prevent duplication across systems.reviewed and updated account information in company computer system.proofread and edited documents to correct errors.completed database backups to secure information.processed customer and account source documents by reviewing data for deficiencies.scanned through extensive documents and reporting to identify pertinent data.remained focused for lengthy periods to accurately perform work with adequate speed.contacted customers via phone or email to address data inquiries.stored hard copies of data in organized files to optimize retrieval.reviewed, corrected or deleted data, verifying customer and account information.input new data to test customer and account system changes and upgrades.followed data program techniques and procedures to maintain data entry requirements.maintained database by entering new and updated customer and account information.exceeded quality goals to support team productivity.created reports and audited charts to maintain concise records.organized billing and invoice data, prepared accounts receivable and generated revenue reports to support audits.responded to daily inquiries and requests within mandated timeframe to meet deadlines.compiled, sorted and verified electronic data against hard copies to support quality control efforts.revised standard operating procedures to reflect current practices.reviewed source documents to locate required data for entry.gathered and documented statistical information to generate reports.scanned and stored files and records electronically to reduce paper files and secure data.texas department of criminal justice-correctional officer iiicity,state, 05/2021- 06/2022protecting the citizens of texas while promoting positive change in offender behavior to reintegrate offenders into society and to assist victims of crimeperforms moderately complex correctional work involving the care and custody of approximately 1,341 g1-g4 inmateswork involves the direct supervision of inmate work groups in their daily assigned duties; preventing escapes; and maintaining discipline in conformance with strict rules, regulations, and standard operating proceduresworks under general supervision with moderate latitude for the use of initiative and independent judgmentassumes a high level of responsibility for the care and custody of assigned inmates through knowledge of and adherence to laws, rules, regulations, and standard operating procedures governing the texas department of criminal justice (tdcj)searches for contraband and provides security; counts, feeds, and supervises inmates in housing, work, and other areas accessed by stairs; and maintains security of assigned areas involving long periods of sitting and standing, climbing stairs and ladders to reach assigned areas, and working at heightsprovides custody and security of inmates including observing actions of inmates, squatting and bending to conduct “pat” and “strip” searches of inmates, restraining and securing sometimes assaultive inmates, and transferring and transporting inmates by walking or riding in various vehicles such as trailers, vans, buses, and other forms of transportationsupervises and provides security of inmates performing technical skills such as construction, maintenance, laundry, food service, and in varied industrial and agricultural operations which involve climbing stairs and ladders and climbing around the inside or outside of buildings; works outdoors and indoors without air conditioning; works around motorized or moving equipment and machinery; and is subject to all types of weatherability to work protracted, irregular, and overtime hours as needed; responds to emergencies, including climbing stairs and ladders while searching for escaped inmates, hearing calls for and calling for help, giving first aid at the emergency site, carrying an injured or unconscious inmate or employee various distances to safety up or down stairs and ladders; and uses force and deadly force, control inmatesreads, reviews, and properly applies information found in inmate records which is related to the inmate’s health and safety and to the security of the facility; provides leadership and technical guidance to other staff; complies with policies, procedures, rules, and regulations; enforces inmate disciplinary rules; and prepares and maintains records, forms, and reports.inspected cells and conducted random searches of common areas.monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.observed inmate behavior to prevent crime, escape attempts and other dangerous activities.employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.detected potential threats and quickly defused conflicts.maintained clear and open communications with facility areas to support safe operations.informed inmates and visitors of rules, safety and security procedures and responsibilities.supervised residents during meal distribution and intake, recreation time and work-site performance.applied non-violent response tools and physical restraint during problematic situations.enforced resident behavior management protocols and drafted incident reports for infractions.received property from incoming inmates, provided receipts and inspected items for contraband.transported inmates to and from medical and dental appointments, funerals, work details and court hearings.processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.directed visitor sign-in, documenting processes and completing appropriate visitation logs.reviewed housing assignments and reassigned inmates to meet allocation and safety needs.supervised offender work assignments and evaluated performance for compliance with standard regulations.coordinated activities with inmates to stimulate learning and skill development for life after incarceration.oversaw public areas and grounds to verify cleanliness and inmate safety.maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.instructed inmates on work detail and oversaw work-site transportation.combine technical services-military contractorcity,state, 06/2018- 05/2021aviation/ground units:apache/jagm (ah-64 v6 iot), blackhawk (uh60v iot), scampii, rpuas lut, tuas fot, mstd/ms2td spider i1a iot, stryker, manpack & leader radioduties, accomplishments and related skills:computer operator 1 in test events to include: performing data entry on dual monitors with appropriate access database software’sto enter, update, research, verify and retrieve data into and from various systemsthis would ensure information is recorded with accuracy and confidentialitycompile, verify accuracy and sort information according to priorities to prepare source data for computer entryto reviews data for deficiencies or errors, correct any incompatibilities if possible and check outputresearch and obtain further information for incomplete documentsgenerate reports, store completed work in designated locations and perform backup operations on a keypad external hard driveprovided scan documents and print files, when neededin doing so to diligently keep information confidentialrespond to queries for information and access relevant filescomply with data integrity and security policiesto ensure proper use of office equipment and address any malfunctionsdata programs (cdl 3d visualization mapping) to track military aircrafts based of locationability to use commercial virtual remote environment (cvr hub) microsoft teams: cloud computing program officethat allows me to chat, video, virtual meetings, screen share, document collaboration, and storagevolunteerism: volunteered over 100+ hours in assisted individuals that expressed their computer issues as neededi have done routine disk clean ups to make space on the hard drive this would quickly delete temporary and cache files or uninstalling old applicationsallowing the computer to run much efficientlymost of the time i would have to do data recoveryi would back up on a separate type of media (such as an external hard drive or usb flash drive) or back it up online using cloud storagesusing both provides extra protectioni would advise them backing up personal data once a week and backing up business data dailymost backup methods allow you to schedule automatic data backups as often as you wantdata collection in test events to include: maintained above a 98% quality rating (exceeded standards) while exceeding the standards with completion of test data throughout every pay periodoperational testing experience for all directorates, field and data management processesextensive experience, planning, training and organizing personnel and tasksstrong background in data control and quality control and assuranceaccountable for 100% of the military and civilian mission test data collected and was able to capture more test information by engaging with test players through direct communication for 12-15 hours a daydata was captured by working 95 hours multiple a week using hand-held communication devices in a field environmentworked in all directorates for operational test commandexperience in all forms required for testing, ram, performance, and hsi, accountability of employees and data, accident procedures, and equal opportunity procedures and processes for all employeesproven ability to work well under pressure, meet closing deadlines, self- starter, able to work well in diverse groups or independentlysetup conference calls to host of daily taskassisted in training new data collectors on data collection, form completion and resolving anomaliesassisted the team lead in the anomaly investigation processreported any problems encountered with the data collection process to the appropriate data manager and team lead for resolutionworking closely with military personnel to track and report all problems with the software or programs, maintaining physical and data securityfollowing all instructions or directions at precise timing intervals, monitoring setup and teardown proceduresable to perform a wide range of standard and non-standard clerical tasks, helping with sensitive items reports, equipment layout procedures, and resolving issues that broke during mission to write up da form 2404 or do a statement of charges and a flipl investigationas well keeping accountability with a detailed hand receipt da form 2062all missions, fording, urban mobility, live fire range, wrecker team recovery, operator team recovery, casualty evacuations, mopp gear and emergency situations, flight landings, cbrn procedures and missionsadministered and assisted in surveys after tasks and performed qc checks on all ram data and performance formsform completion and anomalies resolution.