Job description:
hi, reply requested for below job opportunity.i kindly request you to connect with me on linkedin for further expedient communication via chat. : https: remote - servicenow business analyst servicenow ba perspective, here are some of the requirements:years of experience: 5-7 as a business analyst. scrum master experience is plus.servicenow certifications preferred csa & safe scrum master.cloud knowledge & experience helpful (aws, aws certifications, azure)enterprise infrastructure experience desired education and experience: a bachelor's degree in a relevant field such as computer science, information technology, business administration, etc. previous experience as a business analyst, especially in the it service management domain. servicenow knowledge: demonstrated knowledge and experience with servicenow platform functionality, modules, and applications. familiarity with itsm processes, incident management, change management, problem management, and service catalog is often required analytical skills: strong analytical and problem-solving skills to identify business needs, analyse requirements, and translate them into practical servicenow configurations. communication and collaboration: excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. a business analyst must be able to articulate technical concepts to non-technical team members and vice versa. process mapping and design: experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with servicenow capabilities. requirement gathering: proficiency in gathering business requirements, functional specifications, and user stories. documentation: strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases. configuration and customization: knowledge of servicenow configuration and customization options, including business rules, client scripts, ui policies, and other customization techniques. change management: understanding of change management principles and best practices, as changes to servicenow configurations can impact business operations.

Resume:
<<summaryhighly organized, detail-oriented, and motivated professional with a proven track record of success in various roles, including accounts payable, tax preparer assistant, and business ownership. i possess strong financial acumen, analytical skills, and expertise in managing payable processes efficiently. additionally, i have a deep knowledge of tax laws, excellent organizational skills, and an unwavering attention to detail to ensure compliance with tax regulations. furthermore, i possess exceptional leadership skills, strategic thinking abilities, and a demonstrated history of driving organizational success. as an entrepreneurial business owner, i have a wealth of experience in business management, strategic planning, and operational excellence, enabling me to effectively drive growth and success for new ventures. skills proven track record of successfully starting, managing, and growing businesses across various industries.strong leadership abilities to inspire and motivate teams, fostering a culture of innovation, collaboration, and excellence.ability to adapt to changing environments and manage multiple priorities effectively.detail-oriented with a focus on accuracy to minimize errors and ensure compliance with tax laws.proficient in different tax preparation software.communication and interpersonal skills.problem-solving.project management.organizational skills.analytical thinking. experience accountant, 10/2019-currentbrunel– ,reviewing financial statements and records to identify potential deductions and credits for clients.prepared and filed tax forms, including 1040, schedule a, and schedule c, using tax preparation software.managed and organized client files, ensuring confidentiality and easy retrieval of information.assisted in providing tax planning and advice to clients regarding their financial situations and potential tax liabilities.prepared and filed tax returns electronically, adhering to filing deadlines and requirements.analyzed monthly department budgeting and accounting reports to maintain expenditure controls.monitored balance sheets and income statements to evaluate financial performance.examined financial statements and income statements to review company's financial performance.tracked employee payroll processes to verify timely reporting and avoid late fees.analyzed revenue and expenditure trends and recommended appropriate budget levels to business operations leaders.tax preparer assistant, 01/2022- 05/2022h&r block, inc.– ,assisted in preparing and reviewing individual tax returns, including gathering client information, calculating deductions, and completing necessary forms.conducted tax research to ensure accurate reporting and compliance with applicable tax laws and regulations.probed tax situations from different angles to apply maximum tax benefits or resolve tax debts.advised clients to comply with irs regulations and meet state and federal tax obligations.supplied detailed tax documentation needed to submit accurate individual returns.analyzed information and assessed liabilities and deductions according to relevant tax code.informed clients of potentially beneficial products and services, resulting in additional business opportunities.implemented tax reduction strategies to analyze and minimize tax liabilities.interviewed clients to obtain additional information on taxable income and deductible expenses and allowances.call center supervisor, 02/2017- 12/2021greatcall– ,led a team of 10 contractor employees, overseeing day-to-day operations and driving strategic initiatives.established and monitored key performance indicators (kpis) to track progress and drive continuous improvement.built strong relationships with vendors and suppliers, negotiating contracts and ensuring optimal pricing and service levels.recognized and rewarded team members for their achievements, fostering a positive work environment.conducted regular team meetings to communicate goals, provide updates, and encourage collaboration.implemented process improvements that resulted in a 20% reduction in errors and improved customer satisfaction.trained and supervised new employees to promote overall team productivity and consistent service.coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.answered, screened and processed high volume of calls daily with call management system and web-based communications.met or exceeded call speed, accuracy and volume benchmarks on consistent basis. education and trainingassociate of arts:accounting,expected in 05/2023-tallahassee community college- ,gpa:status-member of leadership and success, 20223.5 gpaaccounting specialist certificate:,expected in 09/2011-erwin technical college-tampa,flgpa:status-high school diploma:,expected in 05/2009-middleton high school- ,gpa:status-.