Job description:
kindly focus on the highlighted skill in the below requirements. position: salesforce balocation: phoenix or salt lake city (onsite) key skills: 10+ years of overall experience 5+ salesforce certification 5+ years hands on experience as business analyst bfsi domain experience is preferred

Resume:
<<professional summarycustomer service representative motivated to maintain customer satisfaction and contribute to company success.with a highly effective communication style. skill highlightsstrong organizational skills active listening skills sharp problem solvercourteous demeanorenergetic work attitude work experience 08/2015tocurrentdata entryul– ,verified that information in the computer system was up-to-date and accurate.verified and logged in deadlines for responding to daily inquiries.identified and resolved system and account issues.provided accurate and appropriate information in response to customer inquiries.built customer loyalty by placing follow-up calls for customers who reported product issues. 10/2012to 08/2015customer servicehd supply– ,created new processes and systems for increasing customer service satisfaction.expressed appreciation and invited customers to return to the store.managed quality communication, customer support and product representation for each client.resolved product/policy issues and shared benefits of new technology.assisted customers with store and product complaints. 07/2009to 09/2011front desksunrise senior living– ,scheduled and accompanied clients to medical appointments.performed clerical duties, such as word processing, data entry, answering phones and filing.maintained accurate records of patient care.verified that information in the computer system was up-to-date and accurate. skills typing, microsoft word, power point and excel education and trainingexpected in2008toto:florida career college-lauderdale lakes,flgpa:expected in1 2007toto:seagull high-,gpa:.