Job description:
experienced in salesforce industries communications cloud.certification a plus*10+ years in sfdc 5+ years of experience in telecom domain solutioning for quoteto cash architect software solutions using vlocity, omnistudio,salesforce api framework, and 3rd party apis. solution design of custom solutions on the vlocity platform strong understanding of salesforces capabilities and limitationsand can clearly communicate those to customers. own overall architecture design and solutioning. lead solution discussion &amp; present solutions options tocustomer it team &amp; business on guide the onsite-offshore development team in translating thesolution architecture into an implementationshould have a thorough understanding of salesforce.com projectlifecycle experience reviewing and documenting code knowledge on source control &amp; deployments to higher environments

Resume:
<<summaryhuman resources professional with 11-year background in saphr experience (emphasis on employee, organizational, and payroll data), and training. highly detail-oriented and organized. advanced analytical and resolution skills. excellent presentation and organizational skills. demonstrate effective written and verbal communication, sound judgment, and work ethics. ability to supervise staff members, establish good working relationships with clients and colleagues. education merritt collegeoakland,caexpected in2014––associate of science:business administration-gpa:3.67 gpajohn adams community collegesan francisco,caexpected in1987––certificate of completion:pic/xerox word processing program-gpa: experience chevron corporation-international data analystcity,state, 02/2011- 11/2011implemented expatriate policies and business processes in global advantage ihr (ga ihr), optimized the system to facilitate the expatriate administration processes, conducted business process reviews, and utilized knowledge sharing and standardization to create expatriate administration best practices.processed semi monthly payrolls for ~3,135 expatriates to and from the united states including: created, maintained, well as, researched and corrected variances.provided leadership in the use of the software and continually searched out and implemented business process improvements.maintained data integrity, inbound interfaces, system knowledge and functionality.collaborated with human resources information management group, human resources service center expat team, payroll operations on saphr updates and answered employee questions regarding elements of over-base compensation and hypothetical taxes.chevron corporation-organizational data analystcity,state, 09/2006- 02/2011serviced a population in the sap - hr system of 28,965 employees in domestic and international locations.processed merit increases and other sap actions using the compensation tool and the salary planner for the respective populations.managed batch updates for union/general increases, cost of living adjustments, market adjustments, and 3x3 ratings.conducted analysis and executed retroactive processing.responded to detailed and complex inquiries from the manager, human resources information management; telephone/email requests from line managers and human resource representatives.chevron united kingdom limited-team leader, human resources service centercity,state, 01/2009- 07/2009led the day-to-day activities of the human resources service center (hrsc) for nine hrsc administrators.allocated workload using transaction management system and ensured that service center adhered to service-level agreements. actively used sound judgment by facilitating complex, customer service issues and produced systematic tangible resolutions.produced budget analysis for the 2009 financial plan comprised of scenarios ranging from 5%, 10%, and 20%.constructed a detailed resource analysis report using crystal ball software to substantiate the number of skilled full time employees (ftes) essential to operate and maintain the stability of the hr service center (results: 5.25 ftes).reestablished and strengthened partnerships with third party vendors, and empowered team members to make line-level decisions.chevron corporation-senior personnel data maintainercity,state, 10/2000- 08/2006started as a personnel data maintainer and quickly promoted to sr. data maintainer position leading the day-to-day activities of the human resources information management us group for 27 personnel data maintainers (pdms) that included:participated in compiling and analyzing data; developed recommendations for process improvement and project enhancement and project development efforts. provided support and problem resolution for managers and employees on sap tools (i. e. manager’s desktop and employee self service).responded to initial systems start-up complexities and variable processes, acted as a troubleshooter, and mentored junior pdms.accurately analyzed and entered management requests into saphr for transactions such as hiring/rehiring, transfers, promotions, salary changes, leaves of absence, terminations, payroll taxes, etc.assisted in creating/maintaining positions and organizational structure within saphr; including generation of reports and analysis of position data. performed data audits and clean up. completed work required to accomplish reorganizations within sap. skills hris software: sap – human resources module, business warehouse , global advantagemicrosoft office products: excel, word, powerpoint, outlook, visio, accessariba, virtual edge, org publisher, lotus notes, knowledgeplanet, learning management system (lms), transaction management system (tms), security watchdog.