Job description:
business analyst (telecom promos)experienced business analyst in telecom promos analyze promo & defect data and create analyses & summarize as specified. root cause analyses preparation of training materials. support process definition documentation

Resume:
<<professional summarycommitted and motivated administrative assistant with exceptional customer service and decision making skills. strong work ethic, professional demeanor and great initiative.energetic and reliable office manager skilled with working with a diverse group of people.executive assistant who is skilled at multi-tasking and maintaining a strong attention to detail. employs professionalism and superior communication skills to meet client and company needs. areas of expertiseword, excel, access, word perfectoperations managementcommunicationinterpersonaltime managementflexibleworks well under pressureemployee training and development work experience data entry operator, 03/2014- 08/2014iron mountain incorporated– ,performed general data entry using sap, microsoft excel and wordperformed a wide variety of secretarial tasks in support of the businessanswered phones and create notifications in the systemcontacted with internal and external customers.collaborated with other administrative team members, human resources and the finance department on special projects and events.developed and managed third-tier resolution process to resolve issues originating from the customer retention team.secretary,2010-2013walt disney co.– ,arranged appointments, sales calendars, trainings for the sales of department.maintained the operation's sales database.customized sales reports and sales literature.verified and logged in deadlines for responding to daily inquiries.improved communication efficiency as primary liaison between departments, clients and vendors.assistant manager,2008-2010sumitomo electric group– ,recruited, hired, scheduled, and motivated a staff of up to 8 people.adapted in communicating effectively with customers, vendors, and staff.reached the monthly goals.managed the day-to-day tactical and long-term strategic activities within the business.reduced and controlled expenses by improving resource allocation. education associate:arts,expected in-community college of philadelphia-philadelphia,pagpa:status-artscertified with diploma:,expected in1 2013-notary public-,gpa:status- skills interpersonal, data entry, database, english, languages, access, microsoft excel, word, sales, sap, secretarial, spanish, phones, word perfect.