Job description:
job description job title: salesforce communication cloud business analystjob type: full-timejob location: remote (across usa) business requirements:experienced in salesforce industries communications cloud.10+ years in sfdc, certification a plus5+ years of experience in telecom domain solutioning for quote to casharchitect software solutions using vlocity, omnistudio,salesforce api framework, and 3rd party apis.solution design of custom solutions on the vlocity platformstrong understanding of salesforces capabilities and limitations and can clearly communicate those to customers.own overall architecture design and solutioning. lead solution discussion &amp; present solutions options tocustomer it team &amp; business onguide the onsite-offshore development team in translating the solution architecture into an implementationshould have a thorough understanding of salesforce.com project lifecycle.experience reviewing and documenting code.knowledge on source control &amp; deployments to higher environments

Resume:
<<summarysenior lead release engineer specializing in continuous integration and deployment. experience d with several ibm and open source grown tools, build and packaging software and automation techniques. extensive work experience with open source software projects as well as enterprise level software projects. strong background in project planning and leading agile based team projects. highlightsjenkins ci/cd server managementrational build forge servermaven buildssonatype nexus server managementibm appscandockerci/cd pipeline automationrational team concert managementgit/ghetivoli storage managertivoli fastbacklinux build environments education san jose state university,expected in––bachelors of science:computer engineering-gpa:computer engineeringwest valley college,expected in––aa:mathematics-gpa:mathematicswest valley college,expected in––as:applied physics-gpa:applied physicswest valley college,expected in––associates of liberal arts:-gpa:received dean's honor list award for each strong communication skills developed working with external and internal customers.expected in––overall qualifications technical qualifications:-gpa: experience horizon software international, llc- , 07/2015-currenti was promoted to lead the efforts to create a brand-new build process and significantly improve on previous build process. in this role, i mentored team of engineers on the best practices for agile software development and continuous integration. we were working on a brand-new project from scratch and wanted to make sure the development process was stream lined to produce shorter development to product testing times, helping us keep pace with the open source communities.the skills and lessons learned from working on the new offerings were applied to stream line existing offerings, with the goal to be enable our developers to rapidly make changes and deliver patches to customers.the role expanded to develop cloud based solutions as well as our primary on-prem solution. our goal was to increase the avenues we could use to expose customers to our products.sumaria systems, inc.-build software engineer/ , 09/2012- 07/2015experience with the following software solutions: build management systems: jenkins, build forge source code management: rational team concert (rtc), git archive and backup solutions: tivoli storage manager, tivoli fastback build tools: maven, ibm appscan, sonar nexus, common component build (ccb), chef part of a build and integration organization that serviced multiple development groups.lead the build and automation group that serviced ibm's bigdata biginisghts solution.directly responsible for helping 250+ developers from three different sites: us, china, and india.primary role was to manage build process, create automation, and lead education on software delivery to the developers.examples of tasks include: creating and managing jenkins master, setup and install jenkins slaves (build machines), automate build and release process, help developers setup maven pom.xml files, manage file servers, create installable images of the product and send them to qa teams, create new source code streams and branches and manage parallel development activities, among other build related tasks.for the past year, our primary mission has shifted to automate our continuous integration and continuous deployment strategies.international business machines ibm-staff software support engineercity,state, 08/2008- 09/2012worked on enterprise level support team for ibm's tivoli storage manager software suite and ibm's tivoli fastback software solution.was the lead support engineer for the level 2 support team on the fastback software solution.on tivoli storage manager was a specialist on the level 2 tivoli data protection (tdp) team.the fastback software solution performed block level backups on windows servers.software was designed to help small to mid level companies manage their backup and restore activities for mission critical systems, perform bare metal restores, provide instant restore capabilities, among other functions.the ibm tivoli storage manager tdp team specialized in working with api's to third party software such as microsoft exchange server, microsoft sql server, oracle databases, lotus notes servers, among others.example of tasks on the level 2 support teams include: working directly with ibm customers to setup and configure software in their environment, helping customers with mission critical restore scenarios, debugging complex configuration errors, working with development group to help identify code bugs and provide patches to customers, creating online documentation to for customer use, among other related tasks.general dynamics, advanced information systems-research and development intern summer interncity,state, 06/2004- 06/2005the first summer i researched software solutions that would help the developers manage their project's files and documentation.setup and demoed a microsoft sharepoint server to the research group.second summer i worked on a modified trace route program on windows platform that would track additional details about each hop from on ip to another ip address.taiwan semiconductor manufacturing company-information technologistcity,state, 09/2001- 04/2003as an intern i worked in tsmc's it help desk center.my responsibilities included answering calls, creating tickets into call center database, assisting with large scale updates, such as upgrades to hardware and software for employee's workstations, problem solving connectivity or network issues for employees, problem solving printer malfunctions, setup and configuration of new employee workstations, installing new software onto workstations, debugging client side email issues, among other related tasks. skills agile, api, automate, automation, backup, call center, strong communication skills, hardware, client, databases, database, debugging, delivery, documentation, email, engineer, xml, file servers, help desk, , lotus notes, managing, microsoft exchange server, microsoft sharepoint, windows platform, enterprise, network, oracle, printer, , research, servers, software engineering, software engineer, microsoft sql server, tivoli, troubleshooting, upgrades.