Job description:
servicenow ba perspective, here are some of the requirements: years of experience: 8+ yrs as a business analyst. scrum master experience is plus. servicenow certifications preferred csa & safe scrum master. cloud knowledge & experience helpful (aws, aws certifications, azure) enterprise infrastructure experience desired1. education and experience: a bachelor's degree in a relevant field such as computer science, information technology, business administration, etc. previous experience as a business analyst, especially in the it service management domain.2. servicenow knowledge: demonstrated knowledge and experience with servicenow platform functionality, modules, and applications. familiarity with itsm processes, incident management, change management, problem management, and service catalog is often required.3. analytical skills: strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical servicenow configurations.4. communication and collaboration: excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. a business analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. process mapping and design: experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with servicenow capabilities.6. requirement gathering: proficiency in gathering business requirements, functional specifications, and user stories.7. documentation: strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. configuration and customization: knowledge of servicenow configuration and customization options, including business rules, client scripts, ui policies, and other customization techniques.9. change management: understanding of change management principles and best practices, as changes to servicenow configurations can impact business operations.

Resume:
<<executive profileexperience d business executive with demonstrated success in managing p&l and growing new business through innovative growth strategies worldwide. excellent ability to develop relationships and strategic alliances with organization leaders to align, support and grow business initiatives. outstanding presentation, communication and cross-cultural team management skills. highly results-oriented leader with an entrepreneurial attitude. skill highlights2010 - 2011 shunra software, philadelphia, padirector, salesresponsibilitiesestablished sales in high value verticals and potential acquirers.highlightsinitiated relationship and closed business with key teams at major networking and consumer software technology firms.identified and shepherded an oem relationship with cisco.2008 - 2010 dynatrace software, linz, austria/ (sold to compuware)director, west salesresponsibilitiesestablished direct sales in western us.highlightsinitiated and closed opportunities with a diverse range of enterprise and saas businesses, including bank of america, microsoft, linkedin, salesforce, zappos.2003 - 2007 network physics inc. (sold to opnet)vp, salesresponsibilitiesdeveloped and managed international sales and us channel sales.highlightsestablished european presence and closed first sales in major markets.recruited and managed an emea sales team and built a profitable dynamic emea business.recruited and managed a us channels team and built a strong var community in major us metro areas.2000 -2002 nativeminds, inc. (sold to verity) west & internationalresponsibilitiesbuilt and managed a sales organization.highlightssold first major us deals and then built and drove a sales organization.opened emea hq in london.1996--2000 tivoli systems/ibm, (sold to ibm)mid-market sales director, 1996enterprise channels director, 1997-1998application service providers sales director, 1999-2000responsibilitiesdrove revenue in new markets.highlightsextensive deal making in large and mid-sized enterprises on all continents, direct and through systems integrators and consulting houses.hired, trained and managed direct, inside and channels teams to drive business.selected for executive sales management program at ibm.small business developmentleadership/communication skills business operations organizationclient account managementbudgeting expertisenegotiations expertcustomer-orientedbusiness operations organizationbudgeting expertiseself-motivated professional experience vp, business development, information mgmt & governance bu, hpe software, 01/2015-currentco-op financial services– ,responsible for developing and executing on business growth initiatives for the bu software portfolio across hpe divisions and strategic partners.managed the day-to-day tactical and long-term strategic activities within the business.compiled and synthesized relevant business data such as financials, performance, aum and headcount forecasts.drafted business plans, budgets and quarterly and semi-annual business reviews.offered feedback to executive-level management on the effectiveness of strategies, selling programs and initiatives.vp, information mgmt saas business, 09/2012-2015hewlett packard–city,state,managed $85m saas information management business.maximized company revenue through initiation of cross-sell and upsell sales programs.identified key growth opportunities for the business through large client business reviews, data mgmt and disposition strategies, digitization initiatives.conducted cost, schedule, contract performance, variance and risk analysis.compiled and synthesized relevant business data such as financials, performance, aum and headcount forecasts.maintained weekly forecast and financial performance reports.drafted business plans, budgets and quarterly and semi-annual business reviews.offered feedback to executive-level management on the effectiveness of strategies, selling programs and initiatives.vp strategic sales, 09/2011- 11/2012hewlett packard–city,state,managed development and market entry of new consumer data backup service available on hp pcs.drove all aspects of the business, from product spec, design and development to testing, marketing, branding, costing, forecasting and sales channels. education ba:sociology,expected in-bates college-lewiston,megpa:status-sociologyjohns hopkins nitze school of advanced intl studies: ma, intl economics & us foreign policy:international economics,expected in-johns hopkins university-washington,dcgpa:status- skills.