Job description:
servicenow ba perspective, here are some of the requirements: years of experience: 8+ yrs as a business analyst. scrum master experience is plus. servicenow certifications preferred csa & safe scrum master. cloud knowledge & experience helpful (aws, aws certifications, azure) enterprise infrastructure experience desired1. education and experience: a bachelor's degree in a relevant field such as computer science, information technology, business administration, etc. previous experience as a business analyst, especially in the it service management domain.2. servicenow knowledge: demonstrated knowledge and experience with servicenow platform functionality, modules, and applications. familiarity with itsm processes, incident management, change management, problem management, and service catalog is often required.3. analytical skills: strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical servicenow configurations.4. communication and collaboration: excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. a business analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. process mapping and design: experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with servicenow capabilities.6. requirement gathering: proficiency in gathering business requirements, functional specifications, and user stories.7. documentation: strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. configuration and customization: knowledge of servicenow configuration and customization options, including business rules, client scripts, ui policies, and other customization techniques.9. change management: understanding of change management principles and best practices, as changes to servicenow configurations can impact business operations.

Resume:
<<career overview4 manual testing, functional - testing, smoke testing, regression testing, database testing, compatibility testing, workflow integration testing, user acceptance testing , automated testing and regression testing, cross-browser testing; experience in testing mobile web and mobile native applications; experience in exploratory testing for undocumented and new features of application; hands-on experience in windows and linux platform/environments; hands-on experience in bug reporting in jira, tracking and bug life cycle processes until defect closure; a passion to deliver the best product and desire to be proud of working at a company that is making the future today; authorized to work in us. qualificationswindows 10/8/7/ x, linuxios, androidhtml, css, xml, javascript, sqlmysqlsoapui, restselenium, javafirebug, testrailsbugzilla, jira education and trainingstate automobile and roads technical universitymoscow,expected in––bs:car engineering-gpa:car engineering work experience- , 10/2016- 08/2016reviewed and analyzed the system requirement specification and design documents; performed analysis of functional requirement specification document ; interacted with business analysts, developers to understand the requirements, application functionality and navigation flow; worked in agile development environment with frequently changing requirements and features set; developed and reviewed existing test cases and uploaded to testrail; designed, developed, documented and maintained detailed test cases using testrail and also generated the requirement traceability matrix using qc to ensure 100% test coverage; prepared and reviewed the test results and verified it against the expected result; execute test cases, check and document results to ensure the system's techincal and functional requirements are met; executed the tests and reported the defects and bugs in jira; record bugs, providing sufficient detail to allow developers to reproduce and fix.track bugs.verify fixes, document test results and report findings; followed up with the developers and re-tested the defects and closed or reported additional issues; participated in test planning meetings and gathered information about the test environments, use access and environment outage etc; performed both positive and negative testing; wrote and executed sql queries to validate database content and verified correctness of business logic; maintained the bug reports for internal evaluation of the product using jira; attended the daily defect meetings and weekly project status meetings; sent the weekly status reports to the management.3d systems-software qa engineerphiladelphia.russia 06/2016- 09/2016tested network based (lan) learning management application with both teacher and student interfaces (windows 10, os x and chrome os supported); performed server and client side regression tests; performed load testing with devices which ran different os; found out and reported numerous issues and verified them fixed in new releases; participated in regular team meetings and daily standups in agile environment;.3d systems-qa associate underwriting support specialistcity.russia 01/2006- 01/2014interacted with the bas and gathered requirements and analyzed business flow of the application (siebel based complicated financial app for top 5 russian insurance company, more than 2000 users); created and developed end-to-end test scenarios based on user's stories; documented and executed test plans, test cases, test schedule and test scripts based on baseline requirements; performed regression, system, end to end and user acceptance testing (uat).performed the functional testing on the application; created and executed sql queries to validate database content; verified all the possible permutation and combination using data driven testing manually; interacted with users and gathered users' claims for any features of application; interacted and followed up with developers and project lead in terms of bugs fixing and time limits; reported defects and discussed details with lead and project manager; attended daily project status meetings; analyzed auto insurance claims and developed recommendations to the insurance policies; participated in insurance fraud identification. skills software quality assurance, manual testing, functional testing, smoke testing, regression testing, database testing, compatibility testing, user acceptance testing , automated testing, cross-browser testing; experience mobile testing, web testing, agile.