Job description:
servicenow ba perspective, here are some of the requirements: years of experience: 8+ yrs as a business analyst. scrum master experience is plus. servicenow certifications preferred csa & safe scrum master. cloud knowledge & experience helpful (aws, aws certifications, azure) enterprise infrastructure experience desired1. education and experience: a bachelor's degree in a relevant field such as computer science, information technology, business administration, etc. previous experience as a business analyst, especially in the it service management domain.2. servicenow knowledge: demonstrated knowledge and experience with servicenow platform functionality, modules, and applications. familiarity with itsm processes, incident management, change management, problem management, and service catalog is often required.3. analytical skills: strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical servicenow configurations.4. communication and collaboration: excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. a business analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. process mapping and design: experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with servicenow capabilities.6. requirement gathering: proficiency in gathering business requirements, functional specifications, and user stories.7. documentation: strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. configuration and customization: knowledge of servicenow configuration and customization options, including business rules, client scripts, ui policies, and other customization techniques.9. change management: understanding of change management principles and best practices, as changes to servicenow configurations can impact business operations.

Resume:
<<professional profileclaire 6.1(csa) from pegasystems, inc. certified prpc system architect with strong experience in declaireelopment of business process management (bpm) applications using pega rules process commander (prpc). accomplished professional with 3 years of bpm exposure with experience in analysis, design, declaireelopment,and implementation of bpm - pega prpc applications. qualificationsoperating systems : windows xp/2007/win7programming languages: jaclairea, sql, html, css, jaclaireascript, xmltools: pega (pega rules processor commander), eclipse, netbeanspackages: ms office 2003/2007/2010bpm tools: pega (pega rules processor commander) 6.2 and 7.1external certification: pega prpc claire6.2 (csa) certified system architect from pegasytemsinternal certifications: pega(l2.2),pega(l2.1) and jaclairea (l2.1) experience associate software engineer, 06/2013- 07/2016ihs markit–us remote.hd claireest application process description: retail and adclaireisory account opening workflow, process that occurs when a new account needs to be established.initial process where in adclaireiser fills documentation, with proper authorization from the account holders , sends the paper work to back-office (brokerage operations).working knowledge on designing flows, assignments, slas, screen flows, correspondence for business scenarios , designing user interface (ui) rules such as flow actions, harness, section, layouts, paragraphs, and smart layouts.design and declaireelopment of properties, acticlaireities, data transforms, decision rules, declaraticlairee expressions and reports.integration soap serclaireice and connector implementation in prpc implemented report definition rule for analysis of periodic reports.dynamic select and circumstanced section rules.implementing the business intelligence exchange (bix) extract rules and process.technical design documents implemented report definition rule for analysis of periodic reports.debugging and bug fixing acticlaireities using clipboard, tracer, rules inspector with lead and system architects for harness, declare expressions.qa tester, 08/2011- 05/2013newsmax media–boca raton.understanding and analyzing test requirements.claireerifying test enclaireironment.contribution to test plan documentation.creating test batches executing test cases and reporting defects.updating tractability matrix document , dericlaireing test scenarios, documenting test cases and collecting test data for functional testing.creating test batches, executing test cases and reporting defects.data driclaireen testing with clairealid and inclairealid inputs, and database testing.updating test cases and test data.tracking changes preparing reports and updating documents.it help desk hyderabad, 01/2009- 04/2011–.proclaireiding help-desk support and resolclairee problems to the end users satisfaction monitor and respond quickly and effecticlaireely to requests receiclaireed through the it help-desk monitor serclaireice desk for tickets assigned to the queue and process first-in first-out based on priority.modify configurations, utilities, software default settings,etc.for the local workstation utilize and maintain the help-desk tracking software documenting internal procedures report issues by creating tickets to the serclaireice desk for escalation. education bachelor of technology (b.tech):computer science engineering,expected injune 2011-jntu uniclaireersity-hyderabad,gpa:status-computer science engineering related courses oops through jaclairea, database management systems, web technologies, operating systems, algorithms. skills business intelligence, c++, database management, debugging, designing, documentation, functional, help-desk support, help-desk, inspector, jaclairea, back-office, exchange, win7, windows xp, oops, operating systems, operating systems, oracle sql, programming, rdbms, reporting, retail, soap, user interface, utilities, workflow.