Job description:
servicenow ba perspective, here are some of the requirements: years of experience: 8+ yrs as a business analyst. scrum master experience is plus. servicenow certifications preferred csa & safe scrum master. cloud knowledge & experience helpful (aws, aws certifications, azure) enterprise infrastructure experience desired1. education and experience: a bachelor's degree in a relevant field such as computer science, information technology, business administration, etc. previous experience as a business analyst, especially in the it service management domain.2. servicenow knowledge: demonstrated knowledge and experience with servicenow platform functionality, modules, and applications. familiarity with itsm processes, incident management, change management, problem management, and service catalog is often required.3. analytical skills: strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical servicenow configurations.4. communication and collaboration: excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. a business analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. process mapping and design: experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with servicenow capabilities.6. requirement gathering: proficiency in gathering business requirements, functional specifications, and user stories.7. documentation: strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. configuration and customization: knowledge of servicenow configuration and customization options, including business rules, client scripts, ui policies, and other customization techniques.9. change management: understanding of change management principles and best practices, as changes to servicenow configurations can impact business operations.

Resume:
<<career overviewresults driven software quality assurance leader, focusing on financial, telecommunications industries and software development. exceptional leadership, teamwork and communication skills. great strength in process improvement. qualificationsleadershipexcellent problem solving skills project managementstrong analytical skills pbx telecomtesting education and traininguniversity of phoenixchicago,ilexpected in2006––bachelor of science:business/ebusiness-gpa:university of phoenix - distance program bachelor of science in business/ebusiness, 6/2006training call flow seminar; 5ess mtce, open minds open doors, managing projects in organizations, quality for project managers, routing activities & concepts, understanding cold fusion, various qa and pm training courses. languages - native english and spanish speaker work experience flowserve-assistant vp - software quality assurance manager/ , 03/2008- 09/2013qa lead the successful implementation of software solutions. develop qa metrics for performance improvement. conduct traceability reviews based on test cases in hp's automation tool, quality center to ensure high quality standards. maintain multiple qa environments with multiple releases. work with staff on debugging testing issues and quality assurance fundamentals. champion for staffing committee. manage team of qa analysts in day to day testing and requirements gathering activities. responsible for performance reviews for onsite and offshore teams. negotiate with stakeholders on timelines and managing scope creep. coordinate end to end testing activities including integration, regression, functionality and uat for proprietary government project with cross platform testing for multiple large scale projects. work with technology teams to create timelines and release schedules. provide weekly status updates for test execution status as well as defect updates. create and follow project plans and test strategies. pm responsible for managing and monitoring day-to-day operational aspects of projects, including scope, resources, deadlines, and risk for application and infrastructure projects. build strong working relationships with the project team, stakeholders and senior level management. consult with end users to establish specific hardware and software requirements. implement project management best practices in accordance with chase's project development framework. coordinate and train resources on project procedures in a matrix environment. engage third party vendors in integration, functionality, and regression testing. create documentation for all project meetings and lessons learned events. oversaw defect tracking, reporting and resolution process using quality center to identify repeat issues and improve releases going forward. manage metrics for continuous improvement.cmegroup, formerly chicago mercantile exchange inc-manager, quality assurancecity,state, 11/2002- 07/2007 established and launched quality assurance department for electronic trading engine application. sit on hiring committee for the electronic trading engine team for staffing needs of: marketing, business, development, integration, testing, implementation, and maintenance. created and executed project plans/timelines and test plans for all projects. provided senior management with project status, potential risks, defect status, and business consultation. prepared reports and graphic illustrations of findings and summarized results with a focus on business decisions. managed and mentored a staff of eighteen quality assurance members for the successful completion of electronic trading engine projects. investigated various automation tools and identified best tool for the needs of the business. also made arrangements to have a dedicated resource to help educate qa staff on the use of said tool. management responsibilities included staffing qa analysts, acting as single point of contact for all quality management issues, and primary interface between marketing and development. responsible for quality assurance annual budget of $500,000 - $900,000. implemented framework for streamlined quality management by establishing standards and processes including quality checklists, test strategy, test plans, test scripts and traceability matrices for the iterative and rup methodologies. analyzed risks and provided metrics for mitigation/management of risks. authored and published qa process document, generated qa product entrance and exit criterion lists, and various power point presentations. oversaw testing projects for manual, end to end, systems, integration, regression, and user acceptance testing (uat). skills integration, integrator, metrics, , quality assurance, staffing, testing, uat, best practices, business requirements, cases, continuous improvement, documentation, offshore, project development, management, regression testing, requirements gathering, software quality assurance, software requirements, solutions, test cases, acceptance testing, arrangements, budget, maintenance, marketing, process, rup, test plans, test scripts, trading, user acceptance, user acceptance testing, assurance testing, client services, data analysis, increase, integration testing, marketing analysis, mentor, process improvement, quality assurance testing, receivables, san, software development, storage area network, structured software, system integration, telecommunications, cold fusion, ebusiness, managing projects, training.