Job description:
servicenow ba perspective, here are some of the requirements: years of experience: 8+ yrs as a business analyst. scrum master experience is plus. servicenow certifications preferred csa & safe scrum master. cloud knowledge & experience helpful (aws, aws certifications, azure) enterprise infrastructure experience desired1. education and experience: a bachelor's degree in a relevant field such as computer science, information technology, business administration, etc. previous experience as a business analyst, especially in the it service management domain.2. servicenow knowledge: demonstrated knowledge and experience with servicenow platform functionality, modules, and applications. familiarity with itsm processes, incident management, change management, problem management, and service catalog is often required.3. analytical skills: strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical servicenow configurations.4. communication and collaboration: excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. a business analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. process mapping and design: experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with servicenow capabilities.6. requirement gathering: proficiency in gathering business requirements, functional specifications, and user stories.7. documentation: strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. configuration and customization: knowledge of servicenow configuration and customization options, including business rules, client scripts, ui policies, and other customization techniques.9. change management: understanding of change management principles and best practices, as changes to servicenow configurations can impact business operations.

Resume:
<<professional summarytalented leader and attorney by trade with analytical approach to business planning and day-to-day problem-solving. industrious and enthusiastic senior software products manager offering 7+ years of fintech experience. proven to consistently meet objectives and annual reviews have resulted in leading performer assessments. skillfully work with all team members to enhance performance and improve product offering. skills collaborative leader by exampleemotionally intelligentdetail-oriented & organizedstrong communicatorproblem solvercritical thinkercontentcontinuous improvementclientdetail-orienteddirectiondocumentationexecutive managementfeaturesfinancialgoal settingleadershiplegaldirectormanagingmarket researchmarketmentoringcommunicatorpersonnelproblem solverstrategystrategicteam managementvalidation work history 07/2018tocurrentdirector of integrated software productssun life financial ,lead a team of 21 business analysts, software engineers, and managers responsible for defining product requirements, implementing changes, validating updates, and deploying software updates to aws cloud.provides strategic guidance and direction to the integrations manager responsible for all integration and partner support efforts.supports planning and prioritization of integration initiatives and projects by focusing on high-revenue and strategic relationship opportunities and coordinating with director of partner executive management.drives continuous improvement in integration methodologies with the goal of achieving a self-service integration strategy.defines and ensures execution of a corporate-level product strategy and product roadmap for all software products while ensuring software solutions comply with federal laws and regulations and industry best practices.responsible for planning and prioritization of all product features, defects, and optimizations, while managing multiple work streams simultaneously.develops, mentors, and motivates team members and managers while promoting and demonstrating company values and culture. 07/2016to 07/2018software products manager & counselcompliance systems llc city,state,led a small team to create a new web-based transaction level application and delivering it to market; product was successfully launched in 2017 and has since become the company's go forward product offering.served as owner of our company's proprietary data schema with the objective to maintain the integrity of the schema, drive compliant, warranted functionality that satisfies market needs and industry best practices.defined product requirements and provided third-level support for escalated client and integration issue validation and triage. 03/2015to 07/2016deposit/ira products manager & counselcompliance systems llc city,state,led a team of business analysts and attorneys responsible for maintaining compliance of the deposit/ira products.developed the product roadmap based on upcoming regulatory changes and client feedback.drove the day-to-day tactical planning and coordination of team priorities.ensured product changes were developed, implemented, and tested to meet client expectations and were delivered in a timely, bug free manner.provided team management and leadership, including on-boarding, goal setting, personnel development planning and mentoring team members. 10/2013to 03/2015business analyst & counselcompliance systems llc city,state,analyzed the consumer financial protection bureau's 1,800-page tilarespa regulation to draft requirements for, product test, and deliver a dynamic software-driven consumer mortgage solution to market.performed legal and market research to ensure lending and deposit/ira content complied with federal and state laws and regulations and that it created enforceable legal instruments.implemented product enhancements that met or exceeded market needs.defined product functionality, including language, data, and software functionality, product/release documentation, and all business rules required by the market.identified and created all required data, drive compliant, warranted functionality of products.conducted product testing and review to evaluate changes and ensure development work conformed to the product requirements defined. 08/2012to 02/2013team leadpromontory financial group llc city,state,led a team of legal analysts in conducting a detailed review of residential foreclosure actions mandated by the occ.researched state-specific and federal legal standards of the mortgage industry to validate strict compliance with mandated regulations.identified/analyzed legal issues and supplied findings and solutions. education expected in 05/2012totojuris doctor quinnipiac university school of law,hamden,ctgpa:expected intotobachelors of arts international relationsmichigan state university,east lansing,migpa:cum laude 05/2009 skills content, continuous improvement, client, detail-oriented, direction, documentation, executive management, features, financial, goal setting, leadership, legal, director, managing, market research, market, mentoring, communicator, personnel, problem solver, strategy, strategic, team management, validation.