Job description:
servicenow ba perspective, here are some of the requirements: years of experience: 8+ yrs as a business analyst. scrum master experience is plus. servicenow certifications preferred csa & safe scrum master. cloud knowledge & experience helpful (aws, aws certifications, azure) enterprise infrastructure experience desired1. education and experience: a bachelor's degree in a relevant field such as computer science, information technology, business administration, etc. previous experience as a business analyst, especially in the it service management domain.2. servicenow knowledge: demonstrated knowledge and experience with servicenow platform functionality, modules, and applications. familiarity with itsm processes, incident management, change management, problem management, and service catalog is often required.3. analytical skills: strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical servicenow configurations.4. communication and collaboration: excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. a business analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. process mapping and design: experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with servicenow capabilities.6. requirement gathering: proficiency in gathering business requirements, functional specifications, and user stories.7. documentation: strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. configuration and customization: knowledge of servicenow configuration and customization options, including business rules, client scripts, ui policies, and other customization techniques.9. change management: understanding of change management principles and best practices, as changes to servicenow configurations can impact business operations.

Resume:
<<summaryskilled and technically qualified java developer with 7+ years of it industry experience, building web, stand-alone and mobile applications.adept at designing and developing both front-end and back-end systems with on demand technologies while implementing web services using java, spring, hibernate, rest, soap, aws, jquery, ajax, json and xml.competent at understanding requirements and converting it to solutions in an agile (scrum) project development environment, while utilizing application security principles. skills languages: java, javascript, android, pythonweb: java ee, servlets, jsp, jsf, javascript, jquery, ajax, html5, css3, bootstrap, angularjsweb services: rest, soap, json, xml, jms, google map api, twitter api, aws, cloud foundryweb/app servers: tomcat, glassfish, pivotalframeworks: spring, hibernate, swing, jsf, jdbc, jpa, gjtapi, jmapi, jsapi, ivr, dtmfdatabases: mysql, nosql, mongodb, hbasebig data: mr, hdfs, spark, sqoop, flume, pig, hivedesign patterns: singleton, prototype, facade, factory, mvc and other java design patternssdlc: agile (scrum, ), ssadm, usdp and otherstools: maven, git, eclipse, intellij, android studio, uml toolsplatforms: windows, linux, cloudera, backtrack, androidnetworks & security: vulnerability assessment, penetration testing, ccna security professional experience java software engineer, 08/2017-currentwells fargo bank– ,collaborated with team members to create and integrate high availability solutions for mission-critical applications.assisted customers in resolving defects in the most effective manner.prepared and presented design and technical proposals for clients.project:precision dispatch system (pds)technologies used:java, swing, jms, corba, smi, xml, xsl, oracle, log4j, mvc, git, github, eclipse, rally, confluence.software developer, 02/2015- 06/2016smart software solutions, inc– ,successfully developed and supported projects across the entire software lifecycle.collected requirements from the clients and transformed it into business solutions.provided innovative solutions and technologies for solving client requirements.worked with private and government clients to provide par solutions to their business needs.projects:tourist tracking system, voice mail system, inventory management systemtechnologies used:java, spring, hibernate, jsp, android, swing, java telephony api, speech synthesizer, dtmf, ivr, google map api, geo-location, mysql.software developer, 10/2012- 01/2015smart software solutions, inc– ,cooperated with other project partners to create application's system analysis based on client specifications.integrated dynamic solution using futuristic technology like augmented reality in mobile application to address issues of students.created and implemented hrms software with modules for staff monitoring, administration, rfid attendance and report generation.projects:ar location guide, human resource management system (hrms)technologies used:java, augmented reality, jee, jsp, spring mvc, hibernate javascript, ajax, jquery, html, css, xml, mysql, wireshark, /pt, windows, linux.network support engineer, 04/2006- 11/2008interactive brokers llc– ,worked for three years installing, configuring, maintaining and troubleshooting clients and isp network infrastructure.actively participated in research and development of new tools and techniques to use in the company.technologies used: cisco, juniper, ubnt, routers, switches, asa, acl, dmz, linux, gns, cacti, mrtg. education and trainingmaster of science:computer science,expected in-maharishi university of management-fairfield,iagpa:status-3.77gpa, expected completion 4/2019b.sc (hons):computer networking and it security,expected in2012-london metropolitan university-,gpa:status-3.87gpa.