Job description:
servicenow ba perspective, here are some of the requirements: years of experience: 8+ yrs as a business analyst. scrum master experience is plus. servicenow certifications preferred csa & safe scrum master. cloud knowledge & experience helpful (aws, aws certifications, azure) enterprise infrastructure experience desired1. education and experience: a bachelor's degree in a relevant field such as computer science, information technology, business administration, etc. previous experience as a business analyst, especially in the it service management domain.2. servicenow knowledge: demonstrated knowledge and experience with servicenow platform functionality, modules, and applications. familiarity with itsm processes, incident management, change management, problem management, and service catalog is often required.3. analytical skills: strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical servicenow configurations.4. communication and collaboration: excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. a business analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. process mapping and design: experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with servicenow capabilities.6. requirement gathering: proficiency in gathering business requirements, functional specifications, and user stories.7. documentation: strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. configuration and customization: knowledge of servicenow configuration and customization options, including business rules, client scripts, ui policies, and other customization techniques.9. change management: understanding of change management principles and best practices, as changes to servicenow configurations can impact business operations.

Resume:
<<career overview∂sqa lead with 7 years of extensive experience in banking and securities domain with focus on accounting and custody applications and corporate internet banking. qualificationstest managementdistributed agile work experience 01/1tocurrentsr. software engineer at statestreet odcengility corporation– ,managing delivery and coordination for multiple projects. ∂ project planning and management, active participation in requirement meetings with business, operations team, development team and sqa. ∂ review and approve test strategy plans, test execution plans, test scenarios, and change control documentation. ∂ resource tracking and allocation, status reporting, resource management using iqn vendor management system. ∂ revenue recognition, tracking actual and deferred revenue based on resource billability status. ∂ monitor and approve test planning, test review, test analysis, and test execution efforts for sqa resources on a daily/weekly/monthly basis. ∂ manage customer complaints, nonconformance in end product, root cause analysis, corrective / preventive actions, audits, document control, and training. ∂ responsible for risk management through the utilization of proactive risk management approaches and methodologies. ∂ liaised with business and functional owner during risk engineering and high-level review sessions to derive and execute action plans, meeting deadlines and standards. ∂ interfaced with business users to optimize software system requirements (ssr). ∂ ensured all artifacts complied with corporate sdlc policies and guidelines. ∂ prioritized outstanding defects and system problems, ensuring accuracy and deadlines were met. ∂ performed gap analysis of business rules, business and system process flows, user administration, and requirements. ∂ developed use cases with uml for new product functionality ∂ involved in creating business processes and modeling diagrams using rational unified process (rup). ∂ created sequence diagrams and state diagram ∂ worked with system owners for system architect diagram ∂ worked with architect to re-design ftse.com for a cleaner and informational interface to enhance customer's client base. ∂ tracked requirement and deliverables in a fast paced and volatile environment. ∂ worked very closely with developers and often consulted for issue and conflict resolution. ∂ review and approve test strategy plans, test execution plans, test scenarios, and change control documentation. ∂ involved in multiple business reviews and demonstrations. ∂ created a published a user manual for clients and customers. worked on multiple statestreet's accounting and custody applications as a ba & qa. ∂ designed test strategy plan, sqa sign off forms, and promoted packages to test environments. ∂ designed and reviewed test matrices. ∂ involved in pilot phase of multiple transitions from legacy systems to new product. ∂ approved test packages to be promoted to production environment after successful project sign off. ∂ maintain testing issues list, revise requirements documents, involve in requirement and bug meetings with business and development teams. ∂ worked with the development teams for maintaining high software quality. ∂ involved in system integration testing, regression testing, and user acceptance testing. ∂ provide optimal and timely solutions on various regression and testing issues. ∂ involved in knowledge transition and setting up of testing facility and wipro processes at offshore. ∂ organize /conduct internal trainings for team members, prepare induction kits for new resources in the team. ∂ worked with key stakeholders, product managers, operations, and development team to ensure completion of software projects on time and budget. ∂ liaison between client and team in helping them understand the business requirements. ∂ managed teams of up-to twelve testing resources. ∂ prepared project estimates, productivity metrics, and maintained resource trackers. ∂ resource allocation and movement, capacity management, test estimation, and defining accurate project timelines. ∂ experience with scrum and agile development methodologies. ∂ involved in developing testing framework for cloud based application testing. ∂ involved in conception of a domain solution examen for utilizing fpml. 07/2008to 03/2010test engineerhsbc global service–city,state,∂ testing the corporate retail banking applications and services. ∂ analyzed business requirements and specification documents. ∂ developed and updated test plans, test matrices, test scenarios, and traceability matrices. ∂ involved in user acceptance testing, regression testing and production shakeouts. ∂ worked on different swift protocols for retail banking. ∂ maintain testing issues list, revise requirements documents, involve in requirement and bug meetings with business and development teams. ∂ worked with the development team for maintaining high software quality. ∂ software quality management and defect tracking using quality center. education and trainingexpected intotobachelor of engineering:information technologyvisvesvaraya technological university-belgaum,gpa:self-educated in reconciliations by discussions with industry professionals, research and on the job training. bachelor of engineering in information technology visvesvaraya technological university, belgaum, india (june, 2008) extra-curricular interests skills engineer, operations, software engineer, sqa, acceptance testing, business requirements, regression testing, user acceptance, user acceptance testing, change control, documentation, training, audits, basis, cases, document control, gap analysis, proactive, project planning, rational, risk management, root cause analysis, rup, sdlc, self motivated, test planning, trading, uml, use cases, vendor management, accounting, application testing, application testing/programming, budget, capacity management, estimation, induction, integration testing, integrator, liaison, metrics, offshore, , solutions, system integration, retail banking, retail marketing, test engineer, test plans, clients, quality assurance, access, aerospace, asp, bugzilla, dhtml, feasibility, html, java, life cycle, mainframe, visio, /sql, process modeling, quick test, quick test pro, rational rose, rdbms, requirements gathering, securities, simulation models, software development, software development life cycle, sql server, structured software, unit testing, visio, visual basic, web based, xml, reconciliations.