Job description:
additional job description job title: business analyst (with pega or rule engine tool experience) location: st. louis, mo duration: long term work mode: day 1 onsite description: reviews, analyzes, and evaluates information technology systems operations. determines user needs and requirements and recommends ways to improve systems. serves as the primary point of contact between users and engineeringdevelopment staff. identifies, documents, reports and tracks system issues. supports the process of translating business needs into formal technical requirement deliverables. required: looking for a business analyst with experience either on pega or any rule engine tool. 5+ years of experience. eeo statement at telus international, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. telus international is the global arm of telus corporation, one of the largest telecommunications service providers in canada. we deliver contact center and business process outsourcing (bpo) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. with global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by telus, our multi-billion dollar telecommunications parent. equal opportunity employer at telus international, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. all aspects of employment, including the decision to hire and promote, are based on applicants qualifications, merits, competence and performance .

Resume:
<<professional summaryyoung professional with hands-on experience analyzing data and model structures for large companies, including the telecom industry. skilled data analyst and business consultant. accomplished in problem solving, advising best solutions and improving business through data analysis. experience leading teams and presenting projects. committed to delivering best possible outcomes and consistently recognized for outstanding excellence on several projects. highly regarded by peers and co-workers. technical proficiency in bscs ix, cognos, bmc remedy, tableau, putty, image now, rstudio, oracle, mysql, java, html, python, shell and pearl. areas of expertisedata analysis & visualization, data warehousing, decision modeling, business intelligence, data & statistical analysisoperations management, project leadership, reporting & analysis, client management, product development,change management experience senior software engineer,2004to2011the hartford– ,analyzed data and implemented functional strategy for billing and rating system, using business intelligence etl tools; and led 24x7 operationsteam of 25 members for data modeling, system monitoring, kernel upgrades, job scheduling and administration improved management decision effectiveness for a telecom service provider in india by analyzing and managing data; and configuringrating packages. achieved weekly execution labor time savings of 10 hours by automating procedures and scripts. managed billing operations for 22+ states in india, consisting of 60+ servers providing 24/7 support to 8+ million subscribers by organizingand supporting online software operations both on-site and at remote data centers improved incident resolution efficiency from 67% to 97% through more rigorous management and mentoring achieved 99% system availability for 21 months, awarded client appreciation for multiple projects decreased sla by 27%, by assigning roles, tasks and deadlines to individuals and mapping expertise/specialization. improved testing quality/outcome by enhancing and automating business scenarios; developed test approach, plan and scripts enhanced revenue and marketing departments’ customer satisfaction by brainstorming with subject matter experts to improve knowledgeof issues, requirements, expectations and business critical scenarios worked closely with clients to analyze it system requirements, clients’ information technology needs and their resources in order to planit projects and fulfill clients’ expectations, researched and documented existing business process for bscs ix system developed it system specifications after evaluating customer’s nature of work and business volume led process-improvement focus groups as part of functional redesign for bscs ix customization system education master of science:executive management of technology,expected in2017tonew york university-brooklyn,new yorkgpa:coursework: business analytics, managing tech change and innovation, economics strategy, tech strategy, organizational behavior, global innovation.bachelor of engineering:electronics and telecommunications,expected in2012tomumbai university-mumbai,maharashtragpa:coursework in microprocessor, microcontrollers, data encryption/decryption, basic fundamentals of java & c++ skills build computers, call center, closing, computer repair, customer service, electronics, team leader, listening, meetings, excel, powerpoint, windows 7, windows 8, microsoft windows xp, microsoft word, progress, sales, supervision, technical support, troubleshooting, vista.