Job description:
servicenow ba perspective, here are some of the requirements: years of experience: 8+ yrs as a business analyst. scrum master experience is plus. servicenow certifications preferred csa & safe scrum master. cloud knowledge & experience helpful (aws, aws certifications, azure) enterprise infrastructure experience desired1. education and experience: a bachelor's degree in a relevant field such as computer science, information technology, business administration, etc. previous experience as a business analyst, especially in the it service management domain.2. servicenow knowledge: demonstrated knowledge and experience with servicenow platform functionality, modules, and applications. familiarity with itsm processes, incident management, change management, problem management, and service catalog is often required.3. analytical skills: strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical servicenow configurations.4. communication and collaboration: excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. a business analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. process mapping and design: experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with servicenow capabilities.6. requirement gathering: proficiency in gathering business requirements, functional specifications, and user stories.7. documentation: strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. configuration and customization: knowledge of servicenow configuration and customization options, including business rules, client scripts, ui policies, and other customization techniques.9. change management: understanding of change management principles and best practices, as changes to servicenow configurations can impact business operations.

Resume:
<<summaryan accomplished professional with 8+ years (which includes 3 years as application developer) of experience in business systems/data analytics, with in-depth knowledge of business operations, analytics tools and data transformations. excellent problem solving skills with ability to think laterally for practical solutions. areas of expertiseagile (scrum) implementationsdesign, gap & risk analysisregression analysisuser story & use case analysistest cases designqa test automationsdlc implementationsdata/functional analysisdata warehousingobject oriented programmingdata mapping & aggregationbi reporting and analytics skills programming languages: -sql, xml, c++, java/j2ee, uml 2.0, vba – excel, sas programmingtools/technologies: -visio, sql developer 1.5.1, toad, teradata client, excel (analytics),hp’s alm,jira, sharepoint, javascript, jsp, servlets, ibm’s rad, eclipsedbms:oracle 10g, postgresql, -sql server, teradata, cassandra (no-sql)bi& reporting:ab initio, microstrategy, informatica analyst, tableau reporting 7.0, cognos reporting,sql server bi integration (ssis, ssrs), big data (hdfs)business domains:retail banking & finance, healthcare, e-governance,retail/e-commerce, insurance experience sr. data/business systems analyst, 05/2014-currentkoch industries, inc.– ,improved development efforts by translating complex requirements to practical etl implementations.created easy-to-implement etl code snippets for ab-initio that improved performance by over 20%.reduced data-element-mapping (dem) validation time by designing vba-excel based validation tools.reduced uat defects by 40% by creating sql query components for advanced data analytics.improved takeaways from jad sessions by translating business requirements into actual workflows.designed robust and extendable dimensional data models for data migration/reporting requirements.created robust work-flow and data-flow diagrams to enhance takeaways from jad sessions.certified scrum master; worked to lead the agile transformation from waterfall based methodologies.business systems analyst, 11/2013- 04/2014corvel– ,improved complex cr (change request) implementation techniques by making requirements scalable.expedited development efforts by 40% using segregation of etl & report level implementations.improved system design requirements by reverse-engineering sql server stored procedures.reduced requirements elicitation period by versioning of rtm (requirements traceability matrix).implemented v-model based mapping for correlating use cases of design with test case design in uat.data/business analyst, 05/2012- 10/2013insuvi– ,enhanced existing standalone application for entire sap global-it using vba-excel macros.reduced cost of new application by over $100,000 usingtableaudashboards utility components.optimized application design for a mobile app by developing 43 uses cases including prototypes.increased accuracy of erp based utilization forecasting apps by training teams to provide right inputs.integrated client-side-scripting(css) based solutions for jscript/html5 based mobile app development.sr. software developer, 01/2011- 08/2011noblis, inc.– , -sql & oracle.created scalable database schemas to reduce cost of redesigning based on changing requirements.mentored team of 25 in database connectivity, query logic generation, sql-stored procedures.software developer, 04/2008- 01/2011wipro technologies–city,state,indiadesigned and developed reusable lean technical interfaces/implementations in java/j2ee.increased efficiency of java/j2ee implementations by over 60% using pl/sql stored procedures.enhanced sdlc phases by fine-tuning agile methodologies from project level to module level.excelled as specific-point-of-contact for customer to discuss impact of crs, effort and cost estimates. education and trainingmba:business information systems,expected inapril 2013-university of cincinnati-cincinnati,ohgpa:status-course work includes: operations management, project management, global economics, financial economics, statistical decision modelling, leadership & organization, financial accountingbachelor of engineering:computer sciences,expected inaugust 2007-jawaharlal nehru technological university-hyderabad,telanganagpa:status-.