Job description:
job summary manage both strategic and daily developmental activities and personnel to ensure that the business system and associated processes provide consistency with business direction and functional requirements. provides functional support for one or more sap modules and maintains the configuration of sap to reflect the current business organization and business processes. qualifications bachelors degree and sap fico certification highly preferred5+ years of experience with at least 3 years of generalbusiness process evaluationexperience contributing to at least onesap implementationor, experience working withecc and s4 hanaat least one year of experience in setting upimg (implementation guide) configurations in sapadditional sap experience outside of fico is a bonusability to manage multiple issues and requests at one timestrong interpersonal, communication, and problem-solving skills description maintain sap configuration in the img. test and implement configuration changes.conduct ongoing sap end-user training for new employees and employees changing roles.maintain sap-related issueresolution status.troubleshoot sap system functionality problems.identify data inconsistencies, provide reports to users, and work with them to help resolve erroneous data within the system.submit oss notes to sap. recommend application of relevant sap-provided oss notes, patches, etc. tests and implements results.evaluate, test, and implements sap system software upgrades, i.e., hot packs, new releases, etc.write detailed specifications for enhancement requests which require programming such as output documents, abap reports, interfaces tofrom external systems, data conversion, and user exits for special program processes.provide analysis and recommendations to management to ensure that the business system, and associated processes, are consistent with the general business direction. provide plans and direct employees to bridge identified gap areas.work with users to examine business process areas for improvement to ensure the most efficient processes are used to meet company objectives.develop project timelines and monitor progress to ensure target project dates are met.provide end-user support in specific functional areas of sap. confer with process ownersbusiness users to analyze current sap processes, identify problems, learn specific requirements, and develop and recommend solutions.investigates opportunities for implementation of new functionality in sap to achieve process improvement in the business.write and maintains detailed user procedures and update sap training documentation.train organizational process owners on a train-the-trainer basis.prepare and maintains process flow diagrams for educational purposes.monitor and address help desk requests, which include user inquiries, immediate process change needs, and data issues or errors.take the lead in the knowledge area for larger, long-term business system projects.

Resume:
<<summarya results-driven, innovative, energetic professional with extensive experience in the coordination, planning and implementation of projects. seeking challenging, business-oriented opportunity to augment professional development and stimulate personal growth. customer-oriented and computer savvy. highlightshtml, xtmlmicrosoft office suitebriosunguard banner systemapp worksopiniotechnolutions slatetime managementmeticulous attention to detailstrong problem solverdatabase managementcustomer service-orientedself-starter experience senior student services administrator (electrical, computer, and systems eng. dept.), 05/2013tocurrentrensselaer polytechnic institute (rpi)–city,state,manages the day-to-day operations of the student services office, supervising the staff and work study studentsfacilitates and coordinates departmental workshops, informational sessions, and meetingstrack’s and manages financial aid budgetsenior student services administrator (office of graduate education), 10/2011to 04/2013rensselaer polytechnic institute (rpi)–city,state,edited and updated program materialsproduced and updated content on the office of graduate education's websitemanaged the alumni quarterly newslettermade recommendations to the vice provost as to how to best handle issues and problems that ariseadmissions coordinator (information technology dept.),2010to 10/2011rensselaer polytechnic institute (rpi)–city,state,connected and engaged each applicant, resulting in an increase in class size (+24%), women(+12%), and diversity (+13.5%)analyzed student's background, goals, intuited their potential in the program and wrote compelling justifications to the vice provost for applicants who i discerned would succeed in the programassistant to the program director (biomedical engineering dept.), 08/2009to 08/2010rensselaer polytechnic institute (rpi)–city,state,assisted the program director in efforts to clarify program requirements and expectations of degree requirementsimproved services and support for the students and facultyassisted ph.d. students with staying on track as far as their application for advancement, candidacy examination, dissertation defense, and researchlead and trained the faculty on technolutions application system so they could easily identify the students they would want to supportstudent services administrator (distance learning program for working professionals), 05/2005to 08/2009rensselaer polytechnic institute (rpi)–city,state,assisted the program director in efforts to clarify program requirements and expectations of degree requirementssupported the distance learning student population from the time of admittance to completion of degree or certificatecollaborated with the director and the recruitment manager to enhance recruitment and marketing strategiesoversaw the admissions and registration processesprojected student enrollment and revenue targetsutilized creativity and intuition to make all students feel as if they were a part of the communityinitiated, coordinated and participated in student orientation sessionscollaborated with faculty, course developers, and multimedia administrators to enhance and determine the delivery of technology instructionliaised with our corporate partners such as ge, lockheed martin, ibm, xerox, etc. to ensure that their employees' needs were being addressed and the quality of service was superlativedeveloped online content and worked closely with the web master to post pertinent informationmaintained accurate records of student's academic path and all related correspondencesworked closely with the director of academic outreach programs and the dean of the graduate school to resolve student conflicts and issuesrepresented rensselaer at numerous conferences, events, and education al expositionsdrafted all communications to faculty and students in addition to reviewing and approving other information to be distributed by othersconducted program evaluations and analyzed data to recommend best and improved practices to enhance the programanalyzed, interpreted and disseminated pertinent reports education master of science:education al psychology and methodology,expected intouniversity at albany-albany,nygpa:university at albany, may 2005 master of science in education al psychology and methodology gpa: 3.9bachelor of arts:psychology, business,expected intouniversity at albany-albany,nygpa:university at albany, may 2003 bachelor of arts in psychology ; minor in business gpa: 3.1 spellman achievement award for four consecutive year skills budget, data, administration & management, project coordination;.