Job description:
servicenow ba perspective, here are some of the requirements: years of experience: 8+ yrs as a business analyst. scrum master experience is plus. servicenow certifications preferred csa & safe scrum master. cloud knowledge & experience helpful (aws, aws certifications, azure) enterprise infrastructure experience desired1. education and experience: a bachelor's degree in a relevant field such as computer science, information technology, business administration, etc. previous experience as a business analyst, especially in the it service management domain.2. servicenow knowledge: demonstrated knowledge and experience with servicenow platform functionality, modules, and applications. familiarity with itsm processes, incident management, change management, problem management, and service catalog is often required.3. analytical skills: strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical servicenow configurations.4. communication and collaboration: excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. a business analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. process mapping and design: experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with servicenow capabilities.6. requirement gathering: proficiency in gathering business requirements, functional specifications, and user stories.7. documentation: strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. configuration and customization: knowledge of servicenow configuration and customization options, including business rules, client scripts, ui policies, and other customization techniques.9. change management: understanding of change management principles and best practices, as changes to servicenow configurations can impact business operations.

Resume:
<<summarysolutions-focused, versatile management professional offering a comprehensive background supporting u.s. military operations in roles of increasing responsibility during an 11-year career in the united states air force. effective communicator who quickly masters new roles and technologies to achieve positive results. superior leadership skills able to efficiently manage time and personnel to fit business objectives. excellent technician able to troubleshoot and repair electrical or mechanical problems safely,swiftly and with precision. highlightsconfidential security clearance mechanically-inclinedexpertise in electrical repair solderingeffective team leader analyze/interpret schematicsstrong verbal communicator superior troubleshooting skills policy/program development strong attention to detailsupervision and training electro-mechanical proficiency experience 09/2008to 09/2013electrical-environmental technicianunited states air force city.placed in charge of 14 personnel, specializing in the troubleshooting and repair of the electrical/environmental systems on b-52.expert in reading, analyzing ,and interpreting wiring diagrams and schematics. 12/2006to 09/2008electrical environmental specialistunited states air force city,state,troubleshot,diagnosed, and repaired circuit cards through use of soldering.performed meticulous inspections for intent of repair for the c-5 aircraft. 12/2005to 12/2006electrical-environmental specialistunited states air force - osan ab .south koreaprimary technician on electrical-environmental systems and subsystems.led maintenance team through repairs/troubleshooting on malfunctioning systems on the f-16 aircraft. 11/2002to 11/2005electrical-environmental apprenticeunited states air force city,state,learned how to diagnose, troubleshoot and repair electrical/environmental systems on c-130 aircraft. education expected in2001totohigh school diploma freestate challenge academy,aberdeen,m dgpa:expected intotoaviation maintenance technology community college of the air force,colorado city,cogpa:completed 52 semester hours toward aviation maintenance technology degree skills attention to detail, c, team leader, mechanical, communicator, personnel, program development, reading, repairs, schematics, security clearance, soldering, supervision, technician, troubleshoot, troubleshooting, wiring diagrams.