Job description:
our client is looking for experienced professional with a strong background in healthcare, including pharmacy benefit manager (pbm) expertise. proficient in sql for data management and analysis. skilled in working with messaging and event-based systems, facilitating seamless communication. knowledgeable in optimizing prescription drug programs and navigating the complexities of healthcare dynamics for enhanced patient outcomes. qualificationsbachelor's degree or equivalent experience10+ years of progressive experience in requirements gathering and management using both waterfall and agile sdlc methodologies.extensive healthcare experience is mandatorypbm (pharmacy benefit management) experience is mandatory process development and implementation experience.proficient in using sql, visio and office suite, including word, excel, and powerpoint.experience working with messaging or event-based systems responsibilitiesassists andor leads in requirements management practices and principles.participates andor provides product ownership.creates business requirement documents, user stories, use cases, and supporting diagrams including sequence diagrams as needed.contributes to the planning process with the scrum master andor project manager to plan activities including requirements gatheringrefinement, design reviews, sopwork instruction development, training, and go-live.

Resume:
<<summaryleadership-oriented certified technology professional entering a career in computer management. critical thinker who can demonstrate the ability to succeed in a high paced environment and who consistently exceeds performance standards. i am level-headed and calm in stressful situations with well-developed people skills. also can provide analysis data support in a company as a data analyst with experience using many forms of technology for data analysis. i have an attention to detail and am able to work in a deadline-oriented position with effective problem solving skills. i am looking for a company where i can expand on my skills and experience s in order to reach company's goals. highlightsscripting and databasenetwork operations system - windowsnetwork operations system - unixvoice/voip administrationdata communications and networkingcommunications systemswired, optical, and wireless communicationswireless technologyenterprise network designenterprise network managementnetwork fundamentalsdata and signal processingpc maintenancesqlmicrosoft server 2012network system administration fundamentalswindows active directorycomputer system maintenanceinstalling and uninstalling various softwarereplace, adding and removing various hardware componentsoperating systems windows java programmingjavascriptmicrosoft word, excel, accessanalytical and statistics programs: minitabas400query languageunixpresentation: microsoft powerpointwiresharkfile management education devry universityorlando,flexpected in2014––bachelor of science:network and communications management-gpa:gpa: 3.87/4.0 dean's listnetwork and communications management, magna cum laudedevry universitymiramar,flexpected in2012––associate of science:network system administration-gpa:graduated with honors, top 10 percent of my class.lake weir high schoolocala,flexpected in1996––high school diploma:general education-gpa: experience aaron's, inc- , 12/2014- 02/2016work on an as400 servers manipulate files using windows server platform using unix/microsoft to check data quality using query tab programs to ensure the data is correct maintain several databases and using sql updates to perform various duties analyzing data to ensure correctness use of salesforce platform.research disputes and other queries from clients and consumers respond to telephone and email queries, receive disputes and input for tracking follow defined dispute and/or research procedures, and produce required metrics according to defined procedures travel to different offices to train other staff members to create redundancy across the company assist in creation of new programs as well as test and deploy them.host seminars in different offices to teach updated procedures and programs.belleview pc doctor-computer techniciancity,state, 03/2010- 01/2012handle and resolve customer complaints configured and installed new microsoft systems troubleshoot and resolve desktop support issues repairing and upgrading hardware in desktops and notebooks installing, reinstalling various software packages test systems to make sure that they are properly working record and log work done specifically to each customer.logan's roadhouse-cook/waitercity,state, 06/2007- 01/2015prepare stations and provide excellent guest services.cook during lunch shifts.use excellent communication skills and work in a timely manner. skills active directory, as400, excellent communication, hardware, resolve customer complaints, clients, data communications, databases, database, desktops, email, file management, java programming, javascript, notebooks, access, excel, microsoft powerpoint, windows, microsoft word, minitab, enterprise, network management, network design, network, networking, maintenance, project management, quality, repairing, research, seminars, servers, scripting, sql, statistics, system administration, desktop support, telephone, troubleshoot, unix, upgrading, voip, windows server.