Job description:
servicenow ba perspective, here are some of the requirements: years of experience: 8+ yrs as a business analyst. scrum master experience is plus. servicenow certifications preferred csa & safe scrum master. cloud knowledge & experience helpful (aws, aws certifications, azure) enterprise infrastructure experience desired1. education and experience: a bachelor's degree in a relevant field such as computer science, information technology, business administration, etc. previous experience as a business analyst, especially in the it service management domain.2. servicenow knowledge: demonstrated knowledge and experience with servicenow platform functionality, modules, and applications. familiarity with itsm processes, incident management, change management, problem management, and service catalog is often required.3. analytical skills: strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical servicenow configurations.4. communication and collaboration: excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. a business analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. process mapping and design: experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with servicenow capabilities.6. requirement gathering: proficiency in gathering business requirements, functional specifications, and user stories.7. documentation: strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. configuration and customization: knowledge of servicenow configuration and customization options, including business rules, client scripts, ui policies, and other customization techniques.9. change management: understanding of change management principles and best practices, as changes to servicenow configurations can impact business operations.

Resume:
<<summaryhighly motivated sales associate with extensive customer service and sales experience. outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. highlightsguest servicesinventory control proceduresmerchandising expertiseloss preventioncash register operationsproduct promotions experience software engineering intern, 06/2015-presentintel corp.– ,created the full stack of an online platform for analyzing cancer-targetting antibodies.created a python program that takes as input the dna sequence of an antibody and calculates sophisticated scientific metrics such as protein structure.implemented a hierarchical clustering algorithm to group similar protein sequences using scikit-learn.designed and implemented mysql databases.built the entire php backend that connected to mysql.built a responsive frontend with bootstrap, jquery, and ajax calls.research assistant, 08/2014- 07/2015new jersey institute of technology– ,wrote 50% of the code for a python scientific computing project that mines and analyzes large amounts of data from the git logs and mailing lists of open-source projects.designed and implemented an entity resolution algorithm that ran in o(n) time with over 90% accuracy.this replaced an o(n^2) algorithm and was crucial in being able to examine data across all sources.created data science experiments and visualizations from bigbang data.experiments dealt with graph theory and statistics.github: engineering intern, 06/2014- 08/2014intel corp.– ,developed an ios app and a web server for bmobilized ( to bring the company's website builder to ios.used node.js, mongodb, couchdb, the salesforce mobile sdk, and ios networking libraries.built an auxiliary python project to scrape the existing website builder and perform pattern matching on its html.it used this to automatically generate displays for ios. education bachelor:computer science,expected inmay 2017-university of california berkeley-berkeley,cagpa:gpa: 3.86status-computer science gpa: 3.86 skills ajax, cancer, clustering, com, databases, dna, experiments, html, php, jquery, mailing, mongodb, mysql, networking, python, scientific, statistics, web server, website.