Job description:
about grainger grainger is a leading broad line distributor with operations primarily in north america, japan and the united kingdom. we achieve our purpose, we keep the world working, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money. we're looking for passionate people who can move our company forward. as one of the 100 best companies to work for, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. we embrace new ways of thinking and recognize everyone is an individual. find your way with grainger today. position details the engineering business analyst has the responsibility of being very deep in our technology project and product work and being a key team member who knows all aspects. the engineering business analyst is aligned to challenging projects and brings high value insights to our engineering teams. the engineering business analyst may be involved in multiple technology projects at a time and will need excellent technical skills to ensure projects are being completed on time and at the highest of quality. you will work with grainger's software engineers and portfolio managers, with you main responsibility being writing stories to be implemented by the engineering team. the engineering business analyst must have a blend of business and technical skills as they must understand the business cases and requirements and then help to analyze and solicit requirements. using the requirements, you must make technical documentation and write stories for the engineering team to use. throughout the lifecycle of a project, you may develop data models and process flows, facilitate implementation through training, update cost estimates and timelines, and assist with testing and change management. you will partner with multiple team members in different functions and levels during a project, including software engineering, portfolio management, quality, finance, product, and operations. your role will have a focus on process improvement as well as diagnostics at the end of a project to ensure effectiveness. you will report to the manager, engineering business analysis. you will develop technical solutions to business problems by defining and documenting requirements.write user stories and ensure integrity of stories across projects.write and validate acceptance criteria within area of expertise. groom and maintain user stories.define and perform functional configurations.complete impact analysis for complex projects and products.facilitate requirements gathering sessions to aid partners in exposing and explaining their needs.conduct industry and internal research and apply best practices to grainger.ensure decision-making by retrieving and aggregating data from multiple sources and compiling it into a clear and applicable format; have an opinion as to what a correct decision is and influence the engineering team.create artifacts and provide data-driven recommendations that are clear to your business and technology partners.help lead tactical planning discussions.develop scaled, automated, user-friendly systems, reports and dashboards to support our needs. you have babs in business, computer science, finance or related field5+ years of relevant work experience in a business analyst, data analyst or statistical analyst roledeep technical expertise regarding it systems, workflows, and data structuresexperience summarizing multiple types and sources of information into actionexperience working with senior business and technical partners; including experience pushing back respectfully to get projects completedexperience operating in an agile context rewards and benefits with benefits starting day one, grainger is committed to your safety, health and wellbeing. our programs provide choice and flexibility to meet our team members' individual needs. check out some of the rewards available to you at grainger medical, dental, vision, and life insurance planspaid time off (pto) and 6 company holidays per yearautomatic 6% 401(k) company contribution each pay periodemployee discounts, parental leave, 3:1 match on donations and tuition reimbursementa comprehensive set of emotional, financial, physical and social wellbeing programs dei statement we are committed to . we are proud to be an equal opportunity workplace.

Resume:
<<professional summaryyoung professional with hands-on experience analyzing data and model structures for large companies, including the telecom industry. skilled data analyst and business consultant. accomplished in problem solving, advising best solutions and improving business through data analysis. experience leading teams and presenting projects. committed to delivering best possible outcomes and consistently recognized for outstanding excellence on several projects. highly regarded by peers and co-workers. technical proficiency in bscs ix, cognos, bmc remedy, tableau, putty, image now, rstudio, oracle, mysql, java, html, python, shell and pearl. areas of expertisedata analysis & visualization, data warehousing, decision modeling, business intelligence, data & statistical analysisoperations management, project leadership, reporting & analysis, client management, product development,change management experience senior software engineer,2004to2011the hartford– ,analyzed data and implemented functional strategy for billing and rating system, using business intelligence etl tools; and led 24x7 operationsteam of 25 members for data modeling, system monitoring, kernel upgrades, job scheduling and administration improved management decision effectiveness for a telecom service provider in india by analyzing and managing data; and configuringrating packages. achieved weekly execution labor time savings of 10 hours by automating procedures and scripts. managed billing operations for 22+ states in india, consisting of 60+ servers providing 24/7 support to 8+ million subscribers by organizingand supporting online software operations both on-site and at remote data centers improved incident resolution efficiency from 67% to 97% through more rigorous management and mentoring achieved 99% system availability for 21 months, awarded client appreciation for multiple projects decreased sla by 27%, by assigning roles, tasks and deadlines to individuals and mapping expertise/specialization. improved testing quality/outcome by enhancing and automating business scenarios; developed test approach, plan and scripts enhanced revenue and marketing departments’ customer satisfaction by brainstorming with subject matter experts to improve knowledgeof issues, requirements, expectations and business critical scenarios worked closely with clients to analyze it system requirements, clients’ information technology needs and their resources in order to planit projects and fulfill clients’ expectations, researched and documented existing business process for bscs ix system developed it system specifications after evaluating customer’s nature of work and business volume led process-improvement focus groups as part of functional redesign for bscs ix customization system education master of science:executive management of technology,expected in2017tonew york university-brooklyn,new yorkgpa:coursework: business analytics, managing tech change and innovation, economics strategy, tech strategy, organizational behavior, global innovation.bachelor of engineering:electronics and telecommunications,expected in2012tomumbai university-mumbai,maharashtragpa:coursework in microprocessor, microcontrollers, data encryption/decryption, basic fundamentals of java & c++ skills build computers, call center, closing, computer repair, customer service, electronics, team leader, listening, meetings, excel, powerpoint, windows 7, windows 8, microsoft windows xp, microsoft word, progress, sales, supervision, technical support, troubleshooting, vista.