Job description:
additional job description job title: business analyst (with pega or rule engine tool experience) location: st. louis, mo duration: long term work mode: day 1 onsite description: reviews, analyzes, and evaluates information technology systems operations. determines user needs and requirements and recommends ways to improve systems. serves as the primary point of contact between users and engineeringdevelopment staff. identifies, documents, reports and tracks system issues. supports the process of translating business needs into formal technical requirement deliverables. required: looking for a business analyst with experience either on pega or any rule engine tool. 5+ years of experience. eeo statement at telus international, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. telus international is the global arm of telus corporation, one of the largest telecommunications service providers in canada. we deliver contact center and business process outsourcing (bpo) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. with global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by telus, our multi-billion dollar telecommunications parent. equal opportunity employer at telus international, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. all aspects of employment, including the decision to hire and promote, are based on applicants qualifications, merits, competence and performance .

Resume:
<<professional summarywith the attitude of learning i am looking for an internship from summer 2017 to gain as much as knowledge as i can and contribute to the organizations success. core qualificationsc, c++, c#, sql pl/sqloperating systems: windows, linux, unixhdl/hvl: verilog, systemverilogscripting language: unix shell scripting, perl, python, tclsoftware proficiency: cadence (layout, virtuoso, spectre), synopsys(dc compiler), modelsim, questasim, tfs for version controller, microsoft sql server 2012, visual studio 2008 experience software engineer, 12/2015- 08/2016torch technologies, inc.– ,indiaanalyze internal processes and recommend and implement procedural changes to improve operations in database.analyze the requirement and make the necessary changes in the existing modules.support and maintenance of the specific module.system engineer, 04/2013- 12/2015apex systems– ,indiaworked in sdlc and agile framework made me flexible in working as and when required consistent performance and ownership of the task while maintaining of the module in data ware house project.interacting with clients (uk united biscuits, canada td bank, ing bank singapore) during analysis, development & implementation phase gave me a global exposure of interacting with the people across different regions of world.understanding the requirement of the customers while providing customer support and testing of functional and technical queries, request, requirements and modifications.conducted training sessions to train juniors for the same technology.achievements customer satisfaction index for the project increased from 82.7% to 97.8% in the duration of 6 months for the consistent performance and various suggestions and effective solutions being provided for the improvement of the system.received an appreciation from vp of td bank mr.barkla for a successful delivery of the compliance project within the time lines.on the spot award" for leading and managing event for the account (tcs).safety champion of women safety initiative in the organization for 2015.i was leading a team of 10-15 people for a year in which i was interacting with various employees in the office, explaining them the significance of ergonomics, suggested exercises and also encouraging them to practice the same.received all india mahindra talent scholarship in the year of aug-2006 for securing 85.73% jrd tata scholarship in the year of sept-2009 of for the accomplishment of 84.12% in the diploma. education masters:electrical & computer engineering,expected infall 2016-portland state university-,oregongpa:status-electrical & computer engineering 4.0digital ic and design(ece 525) ahsan asic design modelling & synthesis (ece581) xiaoyu song verilog workshop (ece 510 )roy kravitz.:,expected in--,gpa:status-microprocessor system design (ece585) mark faust embedded systems design with fpgas (ece544) hammerstrom pre-silicon functional verification by prof. schubert:,expected in-mumbai university-,mhgpa:status-bachelor of engineering:electronics & telecommunications,expected injuly 2012--,gpa:status-electronics & telecommunications 67/100 core subjects: digital logic design digital communication electronics devices and circuits i analog digital ic design applications electronics devices and circuits ii simulation of software workshop microprocessor and micro-controllers i microprocessor and micro-controllers iidiploma:electronics & communications,expected injuly 2009-maharashtra state board of technical education-mumbai,mhgpa:status-electronics & communications grade : 84.12/100 core subjects: electronic components and devices programming in c digital techniques and microprocessor micro-controllers digital communication embedded systems skills agile, asic, c++, cadence, controller, clients, customer satisfaction, customer support, , delivery, electronics, embedded systems, ergonomics, functional, layout, linux, logic, managing, mark, microprocessor, c#, office, 97, windows, /sql, perl, processes, programming, python, requirement, safety, sdlc, scripting, simulation, microsoft sql server, sql, system design, tcl, unix shell scripting, verilog, visual studio.