Job description:
servicenow ba perspective, here are some of the requirements: years of experience: 8+ yrs as a business analyst. scrum master experience is plus. servicenow certifications preferred csa & safe scrum master. cloud knowledge & experience helpful (aws, aws certifications, azure) enterprise infrastructure experience desired1. education and experience: a bachelor's degree in a relevant field such as computer science, information technology, business administration, etc. previous experience as a business analyst, especially in the it service management domain.2. servicenow knowledge: demonstrated knowledge and experience with servicenow platform functionality, modules, and applications. familiarity with itsm processes, incident management, change management, problem management, and service catalog is often required.3. analytical skills: strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical servicenow configurations.4. communication and collaboration: excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. a business analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. process mapping and design: experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with servicenow capabilities.6. requirement gathering: proficiency in gathering business requirements, functional specifications, and user stories.7. documentation: strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. configuration and customization: knowledge of servicenow configuration and customization options, including business rules, client scripts, ui policies, and other customization techniques.9. change management: understanding of change management principles and best practices, as changes to servicenow configurations can impact business operations.

Resume:
<<professional summaryforward-thinking software engineer with background working effectively in dynamic environments. fluent in java and typescript programming languages used to develop software within retail and health care domains. proud team player focused on achieving project objectives with speed and accuracy. also experience leading teams with multiple initiatives and taking them to production. skills agile, xpjava, javascript, typescriptcloud technologiesangular, sprint bootoracle, cassandrakafka, elastic work history staff software engineer, 08/2016tocurrentlockheed martin corporation– ,2 plus years of experience leading team , multiple projects and took them to dead line.coordinate financial validations with multiple teams involved and established financial approval so that feature can be rolled out to production.work with ux team on technical feasibility's, and design consideration for intuitive user experience consulted with principal engineers on technical solutions for multiple features.monitor and listen to application users feedback and bring issues up to product manager to prioritize it.work with product manager regularly on quarterly planning meeting and align stories accordinglylead and conduct dev huddles, technical design sessions for project initiativesreview peer code reviews and suggest periodic refactoring for code maintenanceresponding to critical production support alerts and engaging operations in case of major outages. as well as clean up activity and participate in bpm's.reviewed project specifications and designed technology solutions that met or exceeded performance expectationsrevised, modularized and updated old code bases to modern development standards, reducing operating costs and improving functionalityconsulted with engineering team members to determine system loads and develop improvement plansled order up delivery major appliance, order up splits development initiative as subject matter expert and primary point-of-contact for project management staffsr software enginner, 07/2015to 08/2016apex systems– ,create technical design & modeling usingibm rational software architectinteract with business and other it teams onproduction fixes , change requests and monthly cycle releasesapply business logic usingjava/j2eetechnologies and implementedsoapweb service and exposed it to external source systems to invoke them.implemented admin console web application for internal use purpose usingjquery , html and cssperformed unit testing, component integration, smoke testing and load testing usingsoap ui.coordinated for user acceptance testing (uat) and fixed defects afteruat.· deployed and tested applications usingibm urban code,jenkinsinwebsphereapplication server. coordinated and lead deployment release cycles.· performed up fitting all qa environments to latest release and maintaining lower environment applications health.· implemented spring framework for ccm and eps applications. introduced dependency injection using spring framework.· implementedspring jmsintegration for ccm and eps (enterprise print solutions) applications· leadproduction deployments, validated application health throughsplunkdashboards, alerts, reports and field extractions.· wrote basicsqlqueries and operations/maintenance for this enterprise application in oracle 11g.· designed error reprocessing unit which increased productivity of application and more fail safe.· basic working knowledge ofemc xpression 4.5tools which is pdf, html type document generation tool.· team forsit/cittesting andsupport/runteam for production incidents and pbi.· interacted with it architects to check onapplications health and performanceimprovements.· redesigned ccm application with help of it architects and decoupled application from single unit (web services, web application and mq listeners) into multiple independent units (mdb, web services, web application)· implementedmavenbuild tool for ccm application.· wrote j-unit test cases usingpower mocktool.· helpedcontinuous integrationfor ccm application throughmaven, jenkins and ibm urbancode tools.· learning to use tools likejira, docker and bambooetc. for continuous integration\· practicingagilemethodologyit analyst, 08/2013to 07/2015caci international inc.– ,create technical design & modeling usinguml 2.0 and microsoft visio 2010apply business logic using javacollectionsframework.designed and developedsolution to automate age old paper basefolder system(managing orders manually and moving them from one folder to another using drop boxes at store) with application using flex and restful web services(with abstract factory design pattern) which own accolades from store business and operations team for its performance, maintainability and ease of useperformeddata modelconversion from legacy informix tables to sterling tables there by changing 20 year old home depot order system informix tables to migrate to sterling productworked withheterogeneoussystems like measure comp, tyler and numerous third party vendors for special orders in order to communicate order information to those systems there by integrating existing ordering system to different vendors for different types of orders.performed impact analyses for existing clients who use special services application to ensurebackward compatibilitywith new conversion there by ensuring minimal impact to all interacted systems.developed components usingrestful web servicesusing secure programming methodology standardsinteracted with different teams includingibmsterling,pos, external appliance systems, online systems e. t. c to convert orders to special services orders. worked closely withpayment systemsof home depot like ptm, pos, and show room pos to build interfaces for order tendering.deployed and tested applications ontomcat web serverand web sphere application serverjunior java developer, 10/2009to 07/2013tcs–city,state,used prepared statements and callable statements to implement batch insertions.work withjaxbto develop export / import process forxml based data.creatingjava, j2eereusable business components andxml, xsl and xsdschema definitions.creatingrest web servicesto connect with external clients.helped junior developer understand project specifics.worked insvn repositoryto commit and track code changes.coordinating with functional team related to design part & keep track of all changes.usedmicrosoft visio 2010to draw and present business flow diagrams.usedspring mvcframework (model – view – controller)usedjava collections, genericsfor applying business logic. education bachelor of technology:computer science,expected in 05/2009topondicherry university-pondicherry, india,gpa:.