Job description:
servicenow ba perspective, here are some of the requirements: years of experience: 8+ yrs as a business analyst. scrum master experience is plus. servicenow certifications preferred csa & safe scrum master. cloud knowledge & experience helpful (aws, aws certifications, azure) enterprise infrastructure experience desired1. education and experience: a bachelor's degree in a relevant field such as computer science, information technology, business administration, etc. previous experience as a business analyst, especially in the it service management domain.2. servicenow knowledge: demonstrated knowledge and experience with servicenow platform functionality, modules, and applications. familiarity with itsm processes, incident management, change management, problem management, and service catalog is often required.3. analytical skills: strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical servicenow configurations.4. communication and collaboration: excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. a business analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. process mapping and design: experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with servicenow capabilities.6. requirement gathering: proficiency in gathering business requirements, functional specifications, and user stories.7. documentation: strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. configuration and customization: knowledge of servicenow configuration and customization options, including business rules, client scripts, ui policies, and other customization techniques.9. change management: understanding of change management principles and best practices, as changes to servicenow configurations can impact business operations.

Resume:
<<summarysoftware engineer with 13 years programming experience working on mobile/pc games, front- end, and back-end web app development.loves providing input on product design with an eye toward useability and user experience.comfortable with both functional and imperative programming paradigms. self-motivated.founded sandglass games to publish side-project multiplayer games and have shipped to android play store and steam. highlightsjava, javascript es6, python, c#, erlang.react, redux, html5, css, flask databases.postgresql, mysql, mongodb, sqlalchemy orm automated testing.junit, unittest, selenium webdriver.rabbitmq, vmware vsphere, netapp flexpod api's (nexus, cdot, ucs manager) education b.s:computer engineering,expected indecember 2009toflorida international university-,gpa:computer engineering skills account management, adobe, agile, api, automate, automation, balance, blueprint, c3, com, hardware, concept, css, client, databases, xxxbase, dsl, features, gimp, html5, java, javascript, jdbc, linux, logic, messaging, c#, mongodb, mysql, network, opengl, developer, postgresql, python 2.7, , real-time, reality, servers, scripts, shipping, ssl, teaching, troubleshooting, web server. experience software engineer, 01/2016tocurrentsmartwatt energy– , sept 2015 ­ present promoted to development.wrote integration for xxxcenter hardware api's and writing in-house dsl scripts to automate xxxcenter deployments.took ownership of new features, from initial concept to production.this included design, implementation(js front-end, erlang back-end business logic, and integration), iterating, testing, and shipping.environment: javascript, react, redux, webpack, less, erlang, java, python, debian based platform wrote the iscsi implementation for zero-day flexpod deployments.on my own time, redesigned our blueprint creation front-end feature to be completely client-side driven, reducing latency, and creating a smoother user experience.became proficient at troubleshooting and implementing fixes for an existing java-based xxxcenter management software product which had a direct effect on team productivity.designed and created orbital strike: arena, a team based multiplayer shooter targeting virtual reality devices and released on steam.built on xxx of a previous side project to create a real-time multiplayer library using state synchronization for the unity engine.environment: unity 5.3x/5.4x, c#, python, flask, sqlalchemy, linode achievements: created a restful back-end service deployed on linode cloud vps's using flask web framework and sqlalchemy orm for xxx persistence.selected for self publishing on the steam platform for pc, utilizing steam's api for authenticating jessica claire engineer, 08/2014to 07/2015– ,headed up the qa efforts for a virtual xxxcenter management product that included creating the testing process, writing test cases, writing test automation, regular sprint and regression tests, and training junior test engineers.environment: python, selenium webdriver, unittest, flask achievements: reduced the amount of time for a full end to end regression test from one month to 5 days.created a testing framework in python using selenium webdriver, unittest, and flask that allowed defining dependencies between test cases into test suites, propagating testing parameters, and running test suites from a web server.wrote automated tests for html5 and adobe flex applications, set their dependencies in test suites, and ran them regularly for regression and end to end system tests.wore many other hats in an agile startup environment, including: troubleshooting customer issues on a debian-linux based platform, fixing bugs in the application, and writing the user guide.sole developer,2014to 08/2014lockheed martin–city, embersol mercenaries, a cross-platform multiplayer game for mobile devices with real- -demand dedicated servers, persistent galaxy, user account management and social squads.see embersol mercenaries release trailer and embersol mercenaries on google play.environment: java se 7, python 2.7, libgdx, box2d, netty.io, jdbc/c3p0, postgresql, rabbitmq/amqp protocol, ssl/tls, opengl, amazon web services (ec2, s3), linode api, google play developer services, gimp.achievements: created a distributed messaging service using rabbitmq to allow the backend to scale and load balance players across servers.designed the xxxbase model along with creating a secure xxxbase client using jdbc/c3p0 to connect with a remote postgresql server.designed a multithreaded game server to create game instances on demand.created a network library for real-time gameplay.this involved writing a reliability layer over udp, efficient object synchronization using priority factors, attribute bits, and compression/quantization techniques.gained experience deploying applications using cloud services, deploying to the google play store, and implementing serverside verification of in-app purchases.air support control officer/platoon commander, 01/2010to 11/2013java developer sandglass games llc–.responsible for the accountability, professional conduct, well as physical and mental welfare of detachment marines.acted as a subject matter expert and liaison between the marine air command and control system and united kingdom task force helmand personnel, facilitating the free flow of information between coalition partners regarding air operations and assisting in the deconfliction of hundreds of air support requests and airxxx control measures.