Job description:
servicenow ba perspective, here are some of the requirements: years of experience: 8+ yrs as a business analyst. scrum master experience is plus. servicenow certifications preferred csa & safe scrum master. cloud knowledge & experience helpful (aws, aws certifications, azure) enterprise infrastructure experience desired1. education and experience: a bachelor's degree in a relevant field such as computer science, information technology, business administration, etc. previous experience as a business analyst, especially in the it service management domain.2. servicenow knowledge: demonstrated knowledge and experience with servicenow platform functionality, modules, and applications. familiarity with itsm processes, incident management, change management, problem management, and service catalog is often required.3. analytical skills: strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical servicenow configurations.4. communication and collaboration: excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. a business analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. process mapping and design: experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with servicenow capabilities.6. requirement gathering: proficiency in gathering business requirements, functional specifications, and user stories.7. documentation: strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. configuration and customization: knowledge of servicenow configuration and customization options, including business rules, client scripts, ui policies, and other customization techniques.9. change management: understanding of change management principles and best practices, as changes to servicenow configurations can impact business operations.

Resume:
<<professional profileexpert in functional testing .6-year record of proven resultssenior software qa testerwith full system development life cycle experience, including designing, developing and implementing test plans, high level calendar test cases and test processes with attention to detail resulting in high quality change request and production change implementationshands-on technology professionalaccustomed to working in complex, project-based environments. multifaceted experience in qa software testing, system testing, user-acceptance testing and production certification testing.backed by strong credentialsincluding a bachelor's degree, certificate in business management and advanced command of various testing tools, agile methodologies and cross-platform skills in windows, and unix. summary of skills test plans, cases & processesfunctional requirementsdocumentationscrum/agile methodologiesui & compatibility testingtest strategiesdefect / bug trackinguat and system testingtesting automationregression & negative testingdata interface and migration testing experience 07/2014tocurrentsenior software quality assurance testergeneral dynamics– ,serve as a key member of quality assurance team for a leading amdocs telecom customer (t-mobile).worked on various front end amdocs modules including web, crm, ordering and billing.key responsibilities include testing of apis, web, widgets and batch jobs (unix) across modules as part of the system test/production testing teamscreate test designs and execute software test plans, cases and scripts to uncover, identify defects in parallel to uatdocument software defects using bug tracking system(qc/alm) and report defects involving program functionality, output, online screen and content to software developersdata creation and analysis.validation of xml data in the outcome of testing as per business requirementslogs validations in batch hotfix (patch) packages testing to productionidentified and pointed out design gaps during testing of major crs. communicated effectively with developers and became a 'go-to-tester' for challenging test cases.certified patches to productiondeliver qa reports and statuses as requiredpost release production sanity testing during releases identifying defects in productionconduct formal high level calendar design reviews with customer it operations and business groupsprovide knowledge transfer to offshore/peers. 08/2013to 07/2014qa tester (senior sme)pae government services inc– ,worked across testing various amdocs applications for a leading amdocs customer (metro) like api, payment module, ordering (asap).key member in the production testing team holding following responsibilities:-production hotfix patch testing for front end and batch applications.was instrumental in identifying critical escaping defects to production during new release sanity and became a key tester for major new releases. 04/2011to 08/2013qa tester (senior sme)galaxy solutions– ,part of the change request testing teamlearned very quickly to become a key icare(crm)testing team member which was the latest amdocs crm release and a major upgrade for the client.designed test calendars and test cases designtest calendar reviews with internal development teams and client as requiredassisted with user-acceptance testing and defect tracking for new software releases.provided recommendations for resolving defects.executed regression suite adding new test cases based on lessons learnt from production and also from new change requestspart of automation team creating amdocs icare module automation test cases using qtp. 07/2010to 04/2011operations scheduleramdocs–city, a new team member in the operations group quickly learned all the operational tools available to run billing operations for one of the largest amdocs customers.became one of the dependable team member individually managing batch operations and critical billing runs with millions of subscribersvalidate checklist prior to batch end of day runsprepare and build maps to run end of day and other batch jobs run scheduler and check job logs.provide first level of triage to jobs failing in production.follow escalation procedures in place to get development involved and resolve production job failures in a timely mannerprovide reports on job failure/success report trendsmaintain issues list each day and follow up with development teams including action items. 11/2006to 06/2007qa testeraccenture–city,state,analyzed and interpreted test data and prepared technical reports.prepared detailed test cases by understanding the business logic and user requirements for testingdocumented the test cases in testing tool prepared and executed test cases manually for different modulesresponsible for development of test plan and test cases and checking the screens for quality assurancevalidated the application according to client requirementsidentified errors, issues and documented the defects. education expected inmarch 1999totodiploma:business managementall india institute of management studies-chennai,gpa:business managementexpected injune 1997totobachelor of commerce:accountingl.a.d college of commerce and science-nagpur,gpa:accounting technical skills hp quality center, soapui, sql, xml, windows, linux, unix, qtp. understanding of c++.