Job description:
servicenow ba perspective, here are some of the requirements: years of experience: 8+ yrs as a business analyst. scrum master experience is plus. servicenow certifications preferred csa & safe scrum master. cloud knowledge & experience helpful (aws, aws certifications, azure) enterprise infrastructure experience desired1. education and experience: a bachelor's degree in a relevant field such as computer science, information technology, business administration, etc. previous experience as a business analyst, especially in the it service management domain.2. servicenow knowledge: demonstrated knowledge and experience with servicenow platform functionality, modules, and applications. familiarity with itsm processes, incident management, change management, problem management, and service catalog is often required.3. analytical skills: strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical servicenow configurations.4. communication and collaboration: excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. a business analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. process mapping and design: experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with servicenow capabilities.6. requirement gathering: proficiency in gathering business requirements, functional specifications, and user stories.7. documentation: strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. configuration and customization: knowledge of servicenow configuration and customization options, including business rules, client scripts, ui policies, and other customization techniques.9. change management: understanding of change management principles and best practices, as changes to servicenow configurations can impact business operations.

Resume:
<<professional summaryhighly motivated sales associate with extensive customer service and sales experience. outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. skills operating systems: windows, unix â€¢language proficiency: bentley graphics api, c++, c#, obejctarx, gdi+, opengl, 3ds max script, renderman shading language, python, shell scripting, mpi, javascript, wpf. â€¢tools and packages: win32, mfc, gdi+, matlab, windows device drivers, visual studio 6, mysql, access, 3ds max, 3delight, rbit. work history 09/2012tocurrentsoftware engineer iimicrosoft corporation .designing, implementing, testing and support of product features.bentley construction modeler language: javascript, wpf, c++, bentley graphics api, build, contributing to planning, designing, and development of construction modeler.bentley structural modeling component language: c++, bentley mdl sdk, bentley bmake scripts developed structural modeling components based on bentley ism graphical components.bentley bmh designer language: c++, bentley mdl sdk, bentley bmake scripts developing bmh designer modeling framework and 3d component library.software development for proconcrete 2d and 3d language: c++, objectarx worked on 3d cad solution for concrete and reinforcement based on autocad.also developed tool for 2d extraction from 3d concrete and reinforcement model.involved viewing frames creation, linestyle detailing and automated 2d output generation. 09/2011to 06/2012research assistantdidi hirsch mental health services .implementing a speed dependent direct method for positioning the arms and legs of a human synthesizer.contributing to the research on development of an automated synthesizer for american sign language.learned artificial intelligence techniques for asl. 01/2008to 05/2010software developeradobe systems incorporated .led a team of 3 software engineers in designing, coding and implementing microstation and autocad software using c++ and cad plug-ins.i have done research to develop a framework for xml driven mfc dialogues.bentley bridgerm concrete detailing language: c++, bentley graphics api bridgerm concrete detailer makes full use of the microstationâ® platform to deliver a powerful concrete detailing and scheduling system.it generated 3d / 2d drawing with full re-enforced data bentley rebar and auto shape library language: c++, bentley graphics api created autoshape library and processing newly created shapes i.e.3d shapes in microstation and saving geometrical information regarding shape in autoshape library so when we process same shape we could detect that from library. 07/2007to 12/2007software developer santa monica.indiai was crucial member of team to develop web based multi format viewer supporting cad files, doc files, pdf files and independent of respective software like autocad, pdf viewer or ms doc.kashec web based file viewer language: c#, gdi+ read, viwed, edited dwg cad files using objectarx graphics api and gdi+ for rendering it on web page.added real time markup facility in which more than one client can work on the same file (.dwg, .doc, .pdf) at same time also one client can show all markups at real time to other client.client-server architecture, ftp implementation for remote file uploading and downloading.graduate projects: extending improved version of inverse kinematics(ik) to the lower rig tool: c++, opengl with a rig, apply ik to each leg and a) rotate hips, then b) apply ik to keep articulator (toe) in a fixed position hand motion using improved version of inverse kinematics tool: 3dsmax script implemented method to position a human arm and leg when someone is carrying out an action slowly or quickly i.e.speed dependent hand motion combinatorial optimization techniques for inverse kinematics tool: c++, opengl a new algorithm to optimize the tool path of the ik manipulator.optimization technique i.e.travelling salesman problem used to optimize path for ik articulator so it would go through the path instead of looping through all the paths.unifying and optimizing parallel linear algebra algorithms tool: c++, mpi implemented paper, â€œunifying and optimizing parallel linear algebra algorithmsâ€ and implemented subcube matrix decomposition for parallel processing.advance rendering in max tool: 3dsmax, 3dlight, renderman shading language.designed a set for the opening scene of a well-known play â€œprivate livesâ€.modeled, stage, set the camera and lights, and created appropriate and compelling textures for the objects in the scene.lunar dataset visualization tool: matlab created visualization of lunar data set from nasa website using matlab.cloth animation and collision detection tool: 3dsmax script, c++, opengl generated .rgl file from 3dsmax objectâ€™s properties and then created parser of rgl to read all the properties of objects to render, animate them in opengl with collision detection.achivement and awards: star recognition by development manager, bentley system for developing features and setting up construction modeler.star recognition by development manager, bentley system for developing most desired feature ism link in structural modeling components.star recognition by development manager, bentley system for developing most desired feature in proconcrete â€œthe 2d drawingsâ€.star recognition by development manager, bentley system for developing most desired feature in rebar dgn.award for winning linux shell scripting competition. skills 3d, american sign language, animation, api, artificial intelligence, autocad, c++, cad, client-server, client, designing, drivers, features, ftp, drawing, graphics, javascript, linux, matlab, access, c#, mfc, windows, win, microstation, modeling, mysql, opengl, operating systems, optimization, oracle, pdf, camera, positioning, coding, python, read, real time, rendering, research, scheduling, script, scripts, shell scripting, software development, unix, visual studio 6, web page, website, xml education expected injune 2012totoms computer graphics and motion technologydepaul university,chicago,ilgpa:computer graphics and motion technology gpa: 4/4expected injune 2003totobe computer sciencerscoe, pune university,pune,gpa:computer science.