Job description:
servicenow ba perspective, here are some of the requirements: years of experience: 8+ yrs as a business analyst. scrum master experience is plus. servicenow certifications preferred csa & safe scrum master. cloud knowledge & experience helpful (aws, aws certifications, azure) enterprise infrastructure experience desired1. education and experience: a bachelor's degree in a relevant field such as computer science, information technology, business administration, etc. previous experience as a business analyst, especially in the it service management domain.2. servicenow knowledge: demonstrated knowledge and experience with servicenow platform functionality, modules, and applications. familiarity with itsm processes, incident management, change management, problem management, and service catalog is often required.3. analytical skills: strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical servicenow configurations.4. communication and collaboration: excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. a business analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. process mapping and design: experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with servicenow capabilities.6. requirement gathering: proficiency in gathering business requirements, functional specifications, and user stories.7. documentation: strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. configuration and customization: knowledge of servicenow configuration and customization options, including business rules, client scripts, ui policies, and other customization techniques.9. change management: understanding of change management principles and best practices, as changes to servicenow configurations can impact business operations.

Resume:
<<professional summaryover 10 years of combined experience in the financial, automotive, physical security and technology industries delivering effective customer service and system/organizational improvements. a member of the united states navy with a secret security clearance that has a unique blend of managerial and hands-on experience. looking to obtain a dynamic, challenging entry level position in the it field where i can use my attention to detail to troubleshoot and problem solve in order to execute mission completeness. professional highlightstime managementfile/records maintenancemulti-task managementeffective problem solvingreports generation and analysismicrosoft office suite/crm softwareinterpersonal communicationtraining and development professional experience software upgrade coordinator/specialist, 10/2006to 04/2007rusnak auto group– ,collaborated with team members to create and integrate high availability solutions for mission-critical applicationsperformed remote software installations/upgrades using microsoft remote access server (pcanywhere)provided efficient solutions using upgrade checklist to ensure compliance with standard operating procedurecruise consultant, 11/2011to 09/2012glanbia plc– ,managed customer accounts and payments using salesforce.delivered high customer services by resolving customer issues quickly and efficiently.fielded an average of 100 customer service calls per day that lead to a 95% customer retention and satisfaction rates.internet sales consultant, 08/2008to 05/2013securitas security services usa, inc.– ,managed over 750 client accounts, updated customer database using imagic lab (crm) and provided exceptional customer service.researched and created reports identifying market sales trends which led to 15% overall sales increase.remedied customer challenges by providing relevant products and services.accounting assistant ii, 06/2014to 01/2015baltimore city department of finance–city,state,prepared financial statements and reports that assessed debt owed to the city of baltimore as per standard accounting procedure.engaged vendors, departmental personnel, grant recipients and others to obtain and provide information and resolve disagreements.reconciled and maintained records, ledgers, and journals that lead to decreased debt owed to the city by 33%.assisted the city of baltimore's bureau of revenue collections department with processing account receivable payments.conducted data analysis to identified outstanding debt owed to the city of baltimore.bike patrol officer, 07/2015to 11/2015new age protection inc.–city,state,secured premises and personnel by patrolling property, inspecting buildings and access points.aided in the prevention of vandalism, theft, malicious mischief, trespass of facilities.reported any unusual incidents or hazardous conditions and provided written reports covering all incidents at the end of each to shift.maintained a secure environment ensuring public safety while on patrol.funeral honors coordinator/dts & nrows clerk/apc, 12/2015to 09/2018united states navy–city,state,successfully coordinated & scheduled 818 military funeral services for 3,272 man hours resulting in the most completed services in the naval districtwashington (ndw) region.provided on and offsite funeral honors service training for 108 active duty & reserve members for 145 man hours.supervised 54 fully qualified honor guard team members.prepared monthly reports for the command triad (leadership).managed 950 reserve component accounts ensuring sailors maintain mobilization readiness and annual training.processed over 1000 travel vouchers for sailors totally in more than $1.5 million in liquidated funds.monitored and controlled access into installation by verifying identification of authorized personnel.operated and ensured the proper administration control of equipment designed for management of property, deliveries, packages, and controlled/prohibited items.conducted physical security checks using anti-terrorism and force protection measures ensuring the installation's utmost safety. education and trainingmachinist mate "a" school:engineering,expected in2015tonaval station great lakes-great lakes,ilgpa:associate of arts:business administration,expected in2006tomontgomery college - rockville-rockville,mdgpa: skills time managementfile/records maintenancemulti-task managementeffective problem solvingreports generation and analysismicrosoft office suite/crm softwareinterpersonal communicationtraining and development.