Job description:
servicenow ba perspective, here are some of the requirements: years of experience: 8+ yrs as a business analyst. scrum master experience is plus. servicenow certifications preferred csa & safe scrum master. cloud knowledge & experience helpful (aws, aws certifications, azure) enterprise infrastructure experience desired1. education and experience: a bachelor's degree in a relevant field such as computer science, information technology, business administration, etc. previous experience as a business analyst, especially in the it service management domain.2. servicenow knowledge: demonstrated knowledge and experience with servicenow platform functionality, modules, and applications. familiarity with itsm processes, incident management, change management, problem management, and service catalog is often required.3. analytical skills: strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical servicenow configurations.4. communication and collaboration: excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. a business analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. process mapping and design: experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with servicenow capabilities.6. requirement gathering: proficiency in gathering business requirements, functional specifications, and user stories.7. documentation: strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. configuration and customization: knowledge of servicenow configuration and customization options, including business rules, client scripts, ui policies, and other customization techniques.9. change management: understanding of change management principles and best practices, as changes to servicenow configurations can impact business operations.

Resume:
<<summary7 years of industry experience developing back-end of large-scale, enterprise applications at fortune companies.work as a member of a team, helping the team respond quickly and effectively to business needs.experience d working in fast-paced, agile and continuous integration environments.strong design, coding, debugging and testing skills using core java and j2ee.solid understanding of algorithms, data structures, object-oriented design, and multi-threading.hands-on backend experience building restful services using jersey framework.experience with spring framework using core spring boot, mvc, and security.cloud experience using aws java sdk, ec2, and s3.experience with relational and nosql datababases using postgresql, oracle and couchbase.hands-on experience with scripting languages including python, and unix bash.devops experience using jenkins, linux, maven, github, and docker. experience software engineer, 06/2017tocurrentgaf buildings materials corp. of america– ,work as contractor at apple through infosys. develop it automation solution that enables continuous integration and continuous delivery (ci/cd) model for automatic application deployments at apple.responsibilities and achievements:work with global team of engineers in enhancing apple retail applications deployments.analyze existing deployment strategies practiced at apple.transform manual activities into fully automated ci/cd pipelines by building automation ecosystem.craft and deliver python code for ecosystem, following short release cycles.implement continuous integration by creating jenkins jobs.build automation pipelines that initiate application deployments by polling jenkins for new builds.deploy java applications into cloud-based unix hosts using ansible playbooks.environment: unix, java, python, ansible, splunk, pod architecture, tomcat, maven, git, jenkins, sql.java developer - consultant, 05/2013to 06/2017gartner–.worked as consultant, developed large-scale java applications at multiple client locations including cas (1.5 years), gap (6 months), nationwide (1 year) and oclc (1 year).responsibilities and achievements:work with team members from beginning of product lifecycle through application release in agile scum environment.design, develop, implement, and support complex java/j2ee applications.crafted maintainable and efficient code by applying java design patterns, collections and generics.developed restful services and rest api by utilizing jersey framework.create technical specifications for detailed application design.maintain code quality through automated testing and conduct design and code reviews.worked with oracle and riak nosql databases.recognized for implementing comprehensive reporting module generating sophisticated pdf documents.achieved significant saving in development cycle time by creating a tool that loads template changes in real-time without needing to restart server, resulting in cost savings of 200k dollars.improved stability of integration tests up to 100% by designing external data storage service, addressing test failures.resolved critical issue with shipping by investigating and fixing the legacy messaging system at gap retail warehouse, gaining recognition from project lead.enriched web application user experience by applying html5 and css3 capabilities, creating responsive design for various screens and loading data using javascript along with web service.environment: java8, spring, jersey, struts, rest-assured, bash, linux, junit, maven, gradle, git, gerrit, jenkins, docker, hadoop, javascript, /sql, html, css, jquery json, xml, mapreduce.software engineer, 09/2011to 10/2012horizontal–.worked as part of a team of software developers and researchers to design and develop a restaurant search engine with rankings based on analysis of big data from social blogs.performed software development activities, including requirements definition and analysis, product design, documentation, development, and testing.crafted proofs of concept and proposed project management solutions, created over six web applications boosting the research process, and managed terabyte-sized databases.developed single-page web applications using java, jdbc, and gwt.performed sql tuning and optimization using t-sql queries. managed terabyte-sized databases.environment: java, c++, t-sql, gwt, jdbc, html, css, jquery, tomcat, sql server, maven, visual c++, eclipse.java developer, 10/2008to 04/2010finnet limited–.collaborated with team of 25 in the development of the company's flagship product, a comprehensive enterprise resource planning tool used by hundreds of clients worldwide.translated business requirements to highly functional and rich user interfaces using java, spring, and gwt.developed core module to export user statistics and legal documents in various formats.deployed java application to aws hosted unix servers.worked with postgresql database using hibernate and sql.environment: java, sql, xslt, xml, gwt, spring, aws, hibernate, velocity templates, html, css, tomcat, apache web server, postgresql, apache poi, itext, junit test, svn, intellij idea. education master of science:computer science,expected in2014tomaharishi university of management-fairfield,iagpa: technical skills languages: java 8, javascript, python, shell, groovy.sdlc & ci/cd:agile, scrum, jenkins, gerrit, git, github, svn, jira, tdd.java & j2ee: spring, hibernate, jersey, mybatis, tomcat, jetty, spring mvc, struts, jsp, jms.web services: aws, rest api, restful services, soap, microservices.front-end: react, html5, css3, sass, bootstrap.javascript: node.js, express.js, json, ajax, jquery, requirejs, amd.noql & rdbms: mongodb, couchbase, /sql, oracle, postgresql, jdbc.related skills: unix, hadoop, splunk, docker, maven, gradle, ant, junit, ansible, xml, xsd.