Job description:
servicenow ba perspective, here are some of the requirements: years of experience: 8+ yrs as a business analyst. scrum master experience is plus. servicenow certifications preferred csa & safe scrum master. cloud knowledge & experience helpful (aws, aws certifications, azure) enterprise infrastructure experience desired1. education and experience: a bachelor's degree in a relevant field such as computer science, information technology, business administration, etc. previous experience as a business analyst, especially in the it service management domain.2. servicenow knowledge: demonstrated knowledge and experience with servicenow platform functionality, modules, and applications. familiarity with itsm processes, incident management, change management, problem management, and service catalog is often required.3. analytical skills: strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical servicenow configurations.4. communication and collaboration: excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. a business analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. process mapping and design: experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with servicenow capabilities.6. requirement gathering: proficiency in gathering business requirements, functional specifications, and user stories.7. documentation: strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. configuration and customization: knowledge of servicenow configuration and customization options, including business rules, client scripts, ui policies, and other customization techniques.9. change management: understanding of change management principles and best practices, as changes to servicenow configurations can impact business operations.

Resume:
<<summary5+ years experience in development of web and enterprise applications using java/j2ee technologies. experience with full life cycle of software development: use cases, requirements, high level design, detail design, coding, testing, debugging and maintenance. ability to collaborate effectively with all levels of the organization; work well in teams and individually. highlightstechnical skills platforms: windowslanguages: java, javascript, jsp, jstl, ajax, ant, xml, ejb, docbasic (documentum), pl/sql plus, , turbo c, html, cssframeworks: j2ee (spring, struts, hibernate, log4j, junit)databases: mysql, sql server, /sql programmingap servers: apache tomcat, bea weblogic server, iisconcepts: ooa/d (uml, design patterns)software: ms office, , ca erwin, interwoven teamsite, toad, lotus notes, eclipse, intellij idea, netbeans, dreamweaver, photoimpact, flash, verity k2 search enginesource code mgmt: cvs, subversion experience software engineer, 05/2007to 09/2009within3–.developed new intellectual property (ip) management system (patent, copyright, trademark and brand) using j2ee technologies and sql server database.involved in gathering user requirements and information of ip application forms and process.worked with small team of developers to analysis, design, develop and testing the system.involved in data modeling for the application. created er diagram using erwin and database objects. experience in t-sql programming skill. developed, maintained and restructured irp (intelligence resources planning) system, especially industrial and patent search and retrieve functions.responsible for compiling, building and deploying programs to development, testing and production environment.analyzed, designed, wrote technical design documents and developed epo patent search.assisted with system problem-solving, database administration and renew database er diagram.software engineer / technical consultant, 08/2003to 03/2007b.c.technology corp–.responsible for developing and maintaining tsmc online (e-commerce business platform): design service documents (dsd), design for manufacturing (dfm), online global search engine using verity k2 search engine and designed sram vccmin systems using java, struts framework, weblogic and oracle.implemented the document life cycle security control mechanism of tsmc edw (engineering & document workflow) system using documentum.enhanced tsmc ippa system to improve the user interface, refinement search and concept term feedback mechanism.developed psc dbms (die bank management system).wrote some technical design documentation: urd, use case, high level design, detail design, uml (use case, sequence, class, activity and component diagrams).created and maintain database objects like stored procedures, functions, views and triggers using sql and pl/sql.provided training, advice, code review and technical support for junior developers.experience in ui prototyping.part-time employee, 07/2002to 03/2003cycu alumi & placement office–.updated alumni's information to the system and handled some word processing.assisted alumni to issue alumni cards and other certificates.maintained alumni & placement office website.part-time employee, 11/1999to 06/2002cycu library, taoyuan–.library counter assistant.managed books display.maintained library website. education b.b.a:management information systems,expected intochung yuan christian university-,gpa:chung yuan christian university, taoyuan, taiwan b.b.a in management information systems:,expected intodale carnegie training-,gpa:sun tech days - java conference sun microsystems - sl500 j2ee patterns dale carnegie training uml & software development process june 2003 skills database, engineer, software engineer, sql, technical design, java, uml, class, comprehensive large array data stewardship system, database management system, dbms, design documentation, design for manufacturing, dfm, documentation, documentum, edw, level design, life cycle, /sql, prototype, prototyping, search engine, security, sram, stored procedures, struts, technical support, , use case, user interface, verity, weblogic, workflow, j2ee, data modeling, database administration, erwin, sql server, patent, problem-solving, production environment, sql server, testing, trademark, t-sql, word, , apache, asp, bea weblogic, cases, coding, css, cvs, databases, design patterns, dreamweaver, eclipse, ejb, flash, frameworks, full life cycle, html, iis, internet information services, interwoven, javascript, jsp, jstl, junit, lotus notes, office, mysql, ooa, rational rose, subversion, teamsite, tomcat, use cases, xml, software development, software development process, software life cycle, structured software, sun.