Job description:
servicenow ba perspective, here are some of the requirements: years of experience: 8+ yrs as a business analyst. scrum master experience is plus. servicenow certifications preferred csa & safe scrum master. cloud knowledge & experience helpful (aws, aws certifications, azure) enterprise infrastructure experience desired1. education and experience: a bachelor's degree in a relevant field such as computer science, information technology, business administration, etc. previous experience as a business analyst, especially in the it service management domain.2. servicenow knowledge: demonstrated knowledge and experience with servicenow platform functionality, modules, and applications. familiarity with itsm processes, incident management, change management, problem management, and service catalog is often required.3. analytical skills: strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical servicenow configurations.4. communication and collaboration: excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. a business analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. process mapping and design: experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with servicenow capabilities.6. requirement gathering: proficiency in gathering business requirements, functional specifications, and user stories.7. documentation: strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. configuration and customization: knowledge of servicenow configuration and customization options, including business rules, client scripts, ui policies, and other customization techniques.9. change management: understanding of change management principles and best practices, as changes to servicenow configurations can impact business operations.

Resume:
<<highlightsproficient inobjective - cjavac/c++prior experience d injavascripthtmlphp education master of science:computer science,expected in2015-george washington university-washington,dcgpa:status-bachelor of engineering:detection guidance and control technology,expected in2013-nanjing university of aeronautics and astronautics-nanjing,jiangsugpa:status- work history software engineer,2016-currentvertiv holdings, llc– ,learning basic software engineer's working skills, including unit testing, code quality improvement, and so on. well as doctors, clinicians, and patientsprogramming language: java, javascript, html, css.ios developer - internship, 09/2015-2016abroad intellect capital–city,state,worked on an ios project with a team, developed: push notifications, cursor library, and caching within the ios framework.applied sqlite to communicate between the mobile app and the company's web application.programming language: objective-c, swift.junior ios software engineer, internship, 04/2015- 08/2015lifefuels–city,state,develop an ios application with software development team.get involved in most project phrases, from ui/ux designing, software development, software debugging to software testing.collected data from other mobile application or web application based on oauth 2.0 protocol.improved user experience by adding uikit animations and spritekit animations.programming language: objective-c.ios developer, project manager, 05/2014-2015china concordia infotech co.ltd–city,state,developed an ios task manager application, with both on-line and off-line information system.involved at every project phrase, from concept creation to app store deployment.responsible for general maintenance of application library and debugging.programming language: objective-c, php.