Job description:
servicenow ba perspective, here are some of the requirements: years of experience: 8+ yrs as a business analyst. scrum master experience is plus. servicenow certifications preferred csa & safe scrum master. cloud knowledge & experience helpful (aws, aws certifications, azure) enterprise infrastructure experience desired1. education and experience: a bachelor's degree in a relevant field such as computer science, information technology, business administration, etc. previous experience as a business analyst, especially in the it service management domain.2. servicenow knowledge: demonstrated knowledge and experience with servicenow platform functionality, modules, and applications. familiarity with itsm processes, incident management, change management, problem management, and service catalog is often required.3. analytical skills: strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical servicenow configurations.4. communication and collaboration: excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. a business analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. process mapping and design: experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with servicenow capabilities.6. requirement gathering: proficiency in gathering business requirements, functional specifications, and user stories.7. documentation: strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. configuration and customization: knowledge of servicenow configuration and customization options, including business rules, client scripts, ui policies, and other customization techniques.9. change management: understanding of change management principles and best practices, as changes to servicenow configurations can impact business operations.

Resume:
<<professional profilehighly motivated sales associate with extensive customer service and sales experience. outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. qualificationseclipse, visual studio, qtp, git, jagacy automation toolprogramming languages : c++, java, c#databases : oracle 10g, mysql, ibm db2, mongodbtechnical support : cloud computing, web services, docker, hadoop.operating systems : windows 10,8,7, xp, unix. html5, css, javascript, ajax. good verbal, written and communication skills ability to deal with people diplomaticallyteam co-ordination and leadingorganizing effective meetings and reviewsl2 issue management and customer facingcontinuous learning and process orientedinterpersonal and presentation skills flexible to adopt change. experience 06/2014to 06/2016software engineerjacobs engineering group inc.–virginia beach.indiadesign, build, debug, and test mainframe modernization tools (db2-tools).automation testing using jagacy framework, qtp, selenium.continuous integration using jenkins.product installation and configuration setup.performance testing and application tuning.documentation, reporting, and mentoring new team members.technologies involved - c++, java, restful web services, c#.best team player - 2014.above and beyond award" for building a java based testing automation framework using jagacy, alm open test architecture for legacy systems.projects: rev framework: a generic reusable command line, easily adaptable framework across the mf and distributed platform, integrated with rally (agile central): team has come up with a frame work that could get distributed way of continuous integration close to mainframe product using tools such as: jenkins - continuous integration, github - code repository, maven - artifactory, apache velocity framework, rally integration api ca db2 tools: ca-db2 tools suite is a complete solution for database management for db2 on z/os.this suite has good market share and is among forbes global 2000.object framework services (ofs) is a ca product which aids dbas working on ibm db2.this project deals with generating automatic ddl using an automatic generating engine written in c++. 11/2013to 04/2014software intern–marion.indiainvolved in the analysis, design, and development and testing phases of software development lifecycle (sdlc) using agile development methodology.developed rest web services to communicate with different systems and implement business logic from the response.created a reporting user interface that pulls reports based on the user criteria using information in the database.developed a restful web-service that collects the json-formatted data and stores it into a persistent database. 06/2012topresentonline tutorgeneral dynamics–city.indiateach students from different countries in c++, c#, java, and mathematics.guide students in their academic projects and exams like sat and act. education expected inmay'17totomaster of engineering: -,gpa:computer science 3.9expected inmay: 2013totobachelor's degree:computer science engineeringkakatiya university (ku)-warangal,gpa:computer science engineering 3.8 academic awards and leadership: microsoft student partner, june 2012-june 2013 "editor's choice" award for app published in windows app store skills academic, agile, ajax, apache, api, automation, c++, , css, databases, database management, documentation, eclipse, editor, frame, html5, ibm, db2, java, javascript, json, leadership, logic, mainframe, market, mathematics, meetings, mentoring, c#, windows, 2000, mongodb, mysql, , oracle, organizing, presentation skills, problem solving, programming, qtp, reporting, sat, sdlc, software development, team player, technical support, unix, user interface, visual studio, written and communication skills.