Job description:
job summary manage both strategic and daily developmental activities and personnel to ensure that the business system and associated processes provide consistency with business direction and functional requirements. provides functional support for one or more sap modules and maintains the configuration of sap to reflect the current business organization and business processes. qualifications bachelors degree and sap fico certification highly preferred5+ years of experience with at least 3 years of generalbusiness process evaluationexperience contributing to at least onesap implementationor, experience working withecc and s4 hanaat least one year of experience in setting upimg (implementation guide) configurations in sapadditional sap experience outside of fico is a bonusability to manage multiple issues and requests at one timestrong interpersonal, communication, and problem-solving skills description maintain sap configuration in the img. test and implement configuration changes.conduct ongoing sap end-user training for new employees and employees changing roles.maintain sap-related issueresolution status.troubleshoot sap system functionality problems.identify data inconsistencies, provide reports to users, and work with them to help resolve erroneous data within the system.submit oss notes to sap. recommend application of relevant sap-provided oss notes, patches, etc. tests and implements results.evaluate, test, and implements sap system software upgrades, i.e., hot packs, new releases, etc.write detailed specifications for enhancement requests which require programming such as output documents, abap reports, interfaces tofrom external systems, data conversion, and user exits for special program processes.provide analysis and recommendations to management to ensure that the business system, and associated processes, are consistent with the general business direction. provide plans and direct employees to bridge identified gap areas.work with users to examine business process areas for improvement to ensure the most efficient processes are used to meet company objectives.develop project timelines and monitor progress to ensure target project dates are met.provide end-user support in specific functional areas of sap. confer with process ownersbusiness users to analyze current sap processes, identify problems, learn specific requirements, and develop and recommend solutions.investigates opportunities for implementation of new functionality in sap to achieve process improvement in the business.write and maintains detailed user procedures and update sap training documentation.train organizational process owners on a train-the-trainer basis.prepare and maintains process flow diagrams for educational purposes.monitor and address help desk requests, which include user inquiries, immediate process change needs, and data issues or errors.take the lead in the knowledge area for larger, long-term business system projects.

Resume:
<<professional profileclaire 6.1(csa) from pegasystems, inc. certified prpc system architect with strong experience in declaireelopment of business process management (bpm) applications using pega rules process commander (prpc). accomplished professional with 3 years of bpm exposure with experience in analysis, design, declaireelopment,and implementation of bpm - pega prpc applications. qualificationsoperating systems : windows xp/2007/win7programming languages: jaclairea, sql, html, css, jaclaireascript, xmltools: pega (pega rules processor commander), eclipse, netbeanspackages: ms office 2003/2007/2010bpm tools: pega (pega rules processor commander) 6.2 and 7.1external certification: pega prpc claire6.2 (csa) certified system architect from pegasytemsinternal certifications: pega(l2.2),pega(l2.1) and jaclairea (l2.1) experience associate software engineer, 06/2013- 07/2016ihs markit–us remote.hd claireest application process description: retail and adclaireisory account opening workflow, process that occurs when a new account needs to be established.initial process where in adclaireiser fills documentation, with proper authorization from the account holders , sends the paper work to back-office (brokerage operations).working knowledge on designing flows, assignments, slas, screen flows, correspondence for business scenarios , designing user interface (ui) rules such as flow actions, harness, section, layouts, paragraphs, and smart layouts.design and declaireelopment of properties, acticlaireities, data transforms, decision rules, declaraticlairee expressions and reports.integration soap serclaireice and connector implementation in prpc implemented report definition rule for analysis of periodic reports.dynamic select and circumstanced section rules.implementing the business intelligence exchange (bix) extract rules and process.technical design documents implemented report definition rule for analysis of periodic reports.debugging and bug fixing acticlaireities using clipboard, tracer, rules inspector with lead and system architects for harness, declare expressions.qa tester, 08/2011- 05/2013newsmax media–boca raton.understanding and analyzing test requirements.claireerifying test enclaireironment.contribution to test plan documentation.creating test batches executing test cases and reporting defects.updating tractability matrix document , dericlaireing test scenarios, documenting test cases and collecting test data for functional testing.creating test batches, executing test cases and reporting defects.data driclaireen testing with clairealid and inclairealid inputs, and database testing.updating test cases and test data.tracking changes preparing reports and updating documents.it help desk hyderabad, 01/2009- 04/2011–.proclaireiding help-desk support and resolclairee problems to the end users satisfaction monitor and respond quickly and effecticlaireely to requests receiclaireed through the it help-desk monitor serclaireice desk for tickets assigned to the queue and process first-in first-out based on priority.modify configurations, utilities, software default settings,etc.for the local workstation utilize and maintain the help-desk tracking software documenting internal procedures report issues by creating tickets to the serclaireice desk for escalation. education bachelor of technology (b.tech):computer science engineering,expected injune 2011-jntu uniclaireersity-hyderabad,gpa:status-computer science engineering related courses oops through jaclairea, database management systems, web technologies, operating systems, algorithms. skills business intelligence, c++, database management, debugging, designing, documentation, functional, help-desk support, help-desk, inspector, jaclairea, back-office, exchange, win7, windows xp, oops, operating systems, operating systems, oracle sql, programming, rdbms, reporting, retail, soap, user interface, utilities, workflow.