Job description:
servicenow ba perspective, here are some of the requirements: years of experience: 8+ yrs as a business analyst. scrum master experience is plus. servicenow certifications preferred csa & safe scrum master. cloud knowledge & experience helpful (aws, aws certifications, azure) enterprise infrastructure experience desired1. education and experience: a bachelor's degree in a relevant field such as computer science, information technology, business administration, etc. previous experience as a business analyst, especially in the it service management domain.2. servicenow knowledge: demonstrated knowledge and experience with servicenow platform functionality, modules, and applications. familiarity with itsm processes, incident management, change management, problem management, and service catalog is often required.3. analytical skills: strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical servicenow configurations.4. communication and collaboration: excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. a business analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. process mapping and design: experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with servicenow capabilities.6. requirement gathering: proficiency in gathering business requirements, functional specifications, and user stories.7. documentation: strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. configuration and customization: knowledge of servicenow configuration and customization options, including business rules, client scripts, ui policies, and other customization techniques.9. change management: understanding of change management principles and best practices, as changes to servicenow configurations can impact business operations.

Resume:
<<summary12+ years of professional experience in information technology, this includes design, development and testing of application software. experience d in designing business logic and user interfaces experience d in developing cross-platform applications using windows and linux. experience d in developing software through agile, scrum and water fall methodology. highlightsc#.net vb.net, ado.net, winforms, wpf, c++, vc++, and c programming c#. .net, asp.net, c++, vc++, atl-com, c, html,css, xml, soap, java script, perl script, and vb scriptmicrosoft technologies: vb.net, c#.net, ado.net, wpf, winforms, wcf, mvc,mvvm pattern, ado.netoperating systems: windows, linux and unixdatabase: sql server 2008, and informixides: visual studio 2008, vs 2010, vs 2013 and eclipsecode manager tools ibm rational clearcase, starteam, and svndebugging tools : windbg, application verifier, pure coverage,leakdiag and runtime checker, gdb and ddddefect tracking tools clearquest, and, bugzillaconcepts uml, ooad, design patterns, ipc, threading, secsgem,semi standards and tcp/ipdesign tools ms visiodevelopment processes agile, scrum and water fall methodologiesothers install shield, wireshark, code collaborator, versionone c#, c++, and star teamteradyne inc. jul' c++, matlab, and medical image processing experience 01/1tocurrentsoftware development consultantakamai technologies inc ,collecting requirements for next generation of test system in the semi-conduction sector.preparation of software requirements specifications and design specifications.design and develop the software for various modules in multi-platform environments both in windows and linux (c++) and participate in design and code reviews.integration of .net framework host application and c++ embedded applications.responsible for creating and execution of component integration test plan (citp).responsible for create and execution of unit testing and also performing the integration testing between host (windows) and embedded applications.skills used: c#. .net, ado.net, .net 4.0, wpf, winforms, design patterns, c++, linux, remoting, vs2013, clear case, clear quest, pure coverage, wireshark, install shield.01/1to01/1sr. software engineeriheartmedia, inc. ,analyzing the requirements and interacting with customer for any requirements clarifications.design and develop the logic for newly added components functionalities.implementing the gui changes with .net and control side changes in c++.developed nexus recipe editor gui using wpf.involved in designing and developing the middle tier using ado.net to perform and implement business logic, updating/retrieving the data to/from sql server database.involved in the process of understanding, estimating, simulating, analyzing, fixing and testing the bugs.being onsite coordinator, coordinating the task with offshore team and testing offshore implementation on the tool.skills used: c#. .net, ado.net, wpf, winforms, c++, remoting, secsgem, design patterns, sql server 2008, svn, versionone, scrum, runtime checker, code collaborator, bugzilla.01/1to01/1software engineerrudolph technologies city,state,designed and developed several features in ui module.analyzing the requirements and interacting with customer for any requirements clarifications.involved in the process of understanding, estimating, simulating, analyzing, fixing and testing the bugs.design and develop the logic for newly added components functionalities.done the code migration from c++ to c#.net.being onsite coordinator, coordinating the task with offshore team and testing offshore implementation on the tool.delivering the activities using svn source management. education expected in2004totobachelor of technology electronics and communicationsjnt university,hyderabad,gpa:electronics and communications skills.net 4.0, .net, asp. .net, c#.net, ado, agile, atl, c programming, c++, clearcase, com, hardware, consultant, css, client, database, debugging, designing, dsp, eclipse, editor, electronics, estimating, xml, features, gui, html, ibm, image processing, image, informix, java script, linux, , matlab, memory, access, c#, microsoft technologies, windows, migration, mvc, next, ooad, operating systems, perl, processes, programming, quality, quest, reading, read, scrum, script, soap, software development, software engineer, sql server, tables, tcp/ip, uml, script, ++, visual studio.