Job description:
servicenow ba perspective, here are some of the requirements: years of experience: 8+ yrs as a business analyst. scrum master experience is plus. servicenow certifications preferred csa & safe scrum master. cloud knowledge & experience helpful (aws, aws certifications, azure) enterprise infrastructure experience desired1. education and experience: a bachelor's degree in a relevant field such as computer science, information technology, business administration, etc. previous experience as a business analyst, especially in the it service management domain.2. servicenow knowledge: demonstrated knowledge and experience with servicenow platform functionality, modules, and applications. familiarity with itsm processes, incident management, change management, problem management, and service catalog is often required.3. analytical skills: strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical servicenow configurations.4. communication and collaboration: excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. a business analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. process mapping and design: experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with servicenow capabilities.6. requirement gathering: proficiency in gathering business requirements, functional specifications, and user stories.7. documentation: strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. configuration and customization: knowledge of servicenow configuration and customization options, including business rules, client scripts, ui policies, and other customization techniques.9. change management: understanding of change management principles and best practices, as changes to servicenow configurations can impact business operations.

Resume:
<<summarysenior software engineer passionate about creating cutting-edge products for enterprise level initiatives. strong work ethic and dedicated to quality assurance. adept at working with teams or independently in fast-paced settings. proactive leader with strengths in communication and collaboration. adept at managing concurrent objectives to promote efficiency and influence positive outcomes. skills programming/ scripting languages: c/ c # (asp.net framework)/ javascript/ sql/ html/ css/javascript/ bootstrap/ pythontools : visual studio 2018, eclipsedatabases/ rdbms : pl/ sqloperating systems : windows 98/ nt/ 2000/ - dos, unixdb client : sql developer 2000experience working with the svn repository and tfs.technical supportapplication lifecycle managementweb application development experience 06/2018tocurrentsenior software engineer/ senior analystbooz allen hamilton inc.–annapolis junction (304 sentinel dr) - ,programmed applications and tools using c#/ asp.net using mvc and entity framework with goals of code abstraction, stability and reuse.used variety of technologies, including asp.net, mvc, html5, javascript and sql server to create new applications.successfully worked on full- stack development of projects (with tight deadlines since they were covid initiatives). this required having to deep dive into sql and backend work, writing stored procedures, and sql queries.co- supervised a 6-person team, discussed project roadblocks to drive issue resolution and promoted use of best practices.reviewed project requirements to identify customer expectations and resources needed to meet goals.established and maintained key relationships with business stakeholders to promote future opportunities.leveraged agile methodologies to move development lifecycle rapidly through initial prototyping to enterprise-quality testing and final implementation.resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.identified opportunities for process improvements to decrease in support calls.updated software upon release of vendor patches to mitigate vulnerabilities. 01/2014to 05/2018senior lead is analyst/ store systems developercvs health corporation–city,state,handled all delegated tasks, including developing and building apps using c and c#. these apps greatly facilitated store employees in their day to day tasks of replenishing inventory.made sure that code being implemented was to specifications and business requirements. assisted in regression testing and helped fix issues that came up in testing.created agendas and communication materials for team meetings.provided it and software trouble-shooting support to rest of the organization.developed and managed project plans while providing status updates to management.developed validation test plans and test scenarios to prove correctness of the design.performed unit testing and assisted in thorough regression testing to cover any real-time issues that came up.acted as a business analyst and effectively led discussions with the business to get requirements and specifications.worked on re- writing apps to fetch data from sql tables instead of database files.re- designed apps that are used by cvs systems to fetch data from sql tables, resulting in better system performance and robustness.was able to deliver sql work with quick ramp up time.performed regression testing, and assisting in quick turnaround for issues that come up in cvs stores. 06/2012to 01/2014application developercvs health corporation–city,state,part of a team working on rf apps that are used by stores for their inventory and replenishment systems.participated in design sessions, and assisted in designing various application programs using c.helped design, develop and implement c # programs that are used for the front end of the rf guns used in stores.helped coordinate business requirements with my team to ensure requirements were accurately implemented. ensure end product met business standards and requirements.proven record for quick ramp up time, when asked to implement sql methodologies as part of revamp of rf guns.proven record for quick ramp up time when implementing java code for ccp applications.proven record for quick turn- around time for issues reported by stores, have been able to effectively escalate issues where needed to get quick resolution, hence causing minimum loss to stores. education and trainingexpected intotomaster of science:computer engineeringuniversity of massachusetts-lowell,gpa:expected intotobachelor of science:computer and electrical engineeringnagpur university-,gpa:expected intoto:northeastern university-boston,magpa:completed 1 semester as part of my ms program.expected in2019totocertificate in driving digital innovation through experimentation.certificate in platform strategy for business. icagile certified professional.:boston university-,gpa:expected in 04/2021totoamazon web services:certified cloud practitioneraws-,gpa:.