Job description:
additional job description job title: business analyst (with pega or rule engine tool experience) location: st. louis, mo duration: long term work mode: day 1 onsite description: reviews, analyzes, and evaluates information technology systems operations. determines user needs and requirements and recommends ways to improve systems. serves as the primary point of contact between users and engineeringdevelopment staff. identifies, documents, reports and tracks system issues. supports the process of translating business needs into formal technical requirement deliverables. required: looking for a business analyst with experience either on pega or any rule engine tool. 5+ years of experience. eeo statement at telus international, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. telus international is the global arm of telus corporation, one of the largest telecommunications service providers in canada. we deliver contact center and business process outsourcing (bpo) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. with global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by telus, our multi-billion dollar telecommunications parent. equal opportunity employer at telus international, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. all aspects of employment, including the decision to hire and promote, are based on applicants qualifications, merits, competence and performance .

Resume:
<<professional summaryhighly skilled software development professional bringing more than 4 years in software design, development and integration. offering advanced knowledge of cloud components, data ingestion, and java/python/javascript programming languages. skills python, java, html, css, javascript;application frameworks: gcp bigquery, pub/sub, apache beam, k8s, stackdriver, grafana, tableau, sumo logic, datadog, new relic, apigee, angular, node.js, spring mvc, spring boot, spring data, spring cloud, netflix oss,jpa, maven, tomcat, hibernate, express, redis, postgresql, mongodb, docker, restful api, nginx, tensorflow, nlp,react, git, apache bench, postmanapacheapicookingcssdatabasedebuggingdeliveryengineeretlfunctionalgcphtmljavajavascriptleadershiplogicdirectormarketmongodbmvcnlposspostgresqlpricingprogrammingprogresspythonqualityexpressreal-timesoftware developerstableautablestomcatworkshops work history software developer, 12/2018-currentmaxar technologies ltd– ,designed and deployed the first data ingestion pipeline on google cloud platform (gcp) by using cloud pub/sub, cloud dataflow, cloud dataprep, bigquery, and stackdriver to collect, store and monitor event data streaming; the ingestion pipeline helps data scientist team on collecting the order level data/events, iot devices status without touching production database and support real-time data collecting designed and implemented ingestion service and schemas store by using typescript; the ingestion service and schemas store helped the entire team automatic generating unpacking pipeline and secondary table for all internal consumers designed and implemented javascript sdk & ingest url to publish events from backend service, iot devices, and 3rd party service; using jwt token as authorization, apigee as api key management tool collaborated with data scientists team to collect requirements of demand prediction models and delivered etl tables by using bigquery apache beam(dataflow) and cloud dataprep; supported 2 data scientist/engineer team, 4 ml models including order preparation, dynamic pricing, etc implemented kpi dashboards for cross-functional leadership to monitor data growth weekly and for 4-5 teams of data scientists to monitor data ingestion and data quality daily.used tableau and grafana to build data models and visualize data hosting millions of daily data entries led a team of 4 software developers to collect user requirements from the factory operations team, translated the business to technology need to the services team and ensured consensus, spearheaded the build of grafana dashboard to track time-series metrics from iot device.the dashboard was used by the factory team to monitor progress and by the cross-functional data scientist team to build on models built iot device alerting and monitoring system prototypes by ingesting data, customizing apache beam job to run and normalize data, and created real-time alerting functions with zero delay; collaborated with 2 pms to understand user requirements, owned the end-to-end prototype build in 2 weeks, demoed in front of 10+ director-level board members decoupled and migrated the monolithic backend service to microservices by using node.js, restful api designed and implemented the market microservice and database to support food cooking and delivery service by using postgresql, knex, restful api, express.js, and typescript onboarded 100+ incoming software developers nationwide; revamped and expanded knowledge transfer document, conducted workshops and 1:1s to help new joiners set up and understand environments, owned debugging and answered questions.programmer, 03/2016- 12/2018new jersey institute of technology– ,designed and implemented an auto-test-system(ats): handle the entire process including design, development, implementation, and integration designed test packages (data checker, autographing tool, auto-input-data-file module, testing interface, and results checker) based on different standard requirements, ensure accuracy and sustainability of test results. education master of science:,expected in 05/2014-syracuse university-syracuse,nygpa:status-bachelor of science:electrical, electronics engineering technologies,expected in 07/2011-inner mongolia university of science & technology-,gpa:status- skills python, java, html, css, javascript;aapplication frameworks: gcp bigquery, pub/sub, apache beam, k8s, stackdriver, grafana, tableau, sumo logic, dataddog, new relic, apigee, angular, node.js, spring mvc, spring boot, spring data, spring cloud, netflix oss,jjpa, maven, tomcat, hibernate, express, redis, postgresql, mongodb, docker, restful api, nginx, tensorflow, nlp,rreact, git, apache bench, postman,apache, api, cooking, css, database, debugging, delivery, engineer, etl, functional, gcp, html, java, javascript, leadership, logic, director, market, mongodb, mvc, nlp, oss, postgresql, pricing, programming, progress, python, quality, express, real-time, software developers, tableau, tables, tomcat, workshops.