Job description:
servicenow ba perspective, here are some of the requirements: years of experience: 8+ yrs as a business analyst. scrum master experience is plus. servicenow certifications preferred csa & safe scrum master. cloud knowledge & experience helpful (aws, aws certifications, azure) enterprise infrastructure experience desired1. education and experience: a bachelor's degree in a relevant field such as computer science, information technology, business administration, etc. previous experience as a business analyst, especially in the it service management domain.2. servicenow knowledge: demonstrated knowledge and experience with servicenow platform functionality, modules, and applications. familiarity with itsm processes, incident management, change management, problem management, and service catalog is often required.3. analytical skills: strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical servicenow configurations.4. communication and collaboration: excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. a business analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. process mapping and design: experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with servicenow capabilities.6. requirement gathering: proficiency in gathering business requirements, functional specifications, and user stories.7. documentation: strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. configuration and customization: knowledge of servicenow configuration and customization options, including business rules, client scripts, ui policies, and other customization techniques.9. change management: understanding of change management principles and best practices, as changes to servicenow configurations can impact business operations.

Resume:
<<professional summarywith the attitude of learning i am looking for an internship from summer 2017 to gain as much as knowledge as i can and contribute to the organizations success. core qualificationsc, c++, c#, sql pl/sqloperating systems: windows, linux, unixhdl/hvl: verilog, systemverilogscripting language: unix shell scripting, perl, python, tclsoftware proficiency: cadence (layout, virtuoso, spectre), synopsys(dc compiler), modelsim, questasim, tfs for version controller, microsoft sql server 2012, visual studio 2008 experience software engineer, 12/2015- 08/2016torch technologies, inc.– ,indiaanalyze internal processes and recommend and implement procedural changes to improve operations in database.analyze the requirement and make the necessary changes in the existing modules.support and maintenance of the specific module.system engineer, 04/2013- 12/2015apex systems– ,indiaworked in sdlc and agile framework made me flexible in working as and when required consistent performance and ownership of the task while maintaining of the module in data ware house project.interacting with clients (uk united biscuits, canada td bank, ing bank singapore) during analysis, development & implementation phase gave me a global exposure of interacting with the people across different regions of world.understanding the requirement of the customers while providing customer support and testing of functional and technical queries, request, requirements and modifications.conducted training sessions to train juniors for the same technology.achievements customer satisfaction index for the project increased from 82.7% to 97.8% in the duration of 6 months for the consistent performance and various suggestions and effective solutions being provided for the improvement of the system.received an appreciation from vp of td bank mr.barkla for a successful delivery of the compliance project within the time lines.on the spot award" for leading and managing event for the account (tcs).safety champion of women safety initiative in the organization for 2015.i was leading a team of 10-15 people for a year in which i was interacting with various employees in the office, explaining them the significance of ergonomics, suggested exercises and also encouraging them to practice the same.received all india mahindra talent scholarship in the year of aug-2006 for securing 85.73% jrd tata scholarship in the year of sept-2009 of for the accomplishment of 84.12% in the diploma. education masters:electrical & computer engineering,expected infall 2016-portland state university-,oregongpa:status-electrical & computer engineering 4.0digital ic and design(ece 525) ahsan asic design modelling & synthesis (ece581) xiaoyu song verilog workshop (ece 510 )roy kravitz.:,expected in--,gpa:status-microprocessor system design (ece585) mark faust embedded systems design with fpgas (ece544) hammerstrom pre-silicon functional verification by prof. schubert:,expected in-mumbai university-,mhgpa:status-bachelor of engineering:electronics & telecommunications,expected injuly 2012--,gpa:status-electronics & telecommunications 67/100 core subjects: digital logic design digital communication electronics devices and circuits i analog digital ic design applications electronics devices and circuits ii simulation of software workshop microprocessor and micro-controllers i microprocessor and micro-controllers iidiploma:electronics & communications,expected injuly 2009-maharashtra state board of technical education-mumbai,mhgpa:status-electronics & communications grade : 84.12/100 core subjects: electronic components and devices programming in c digital techniques and microprocessor micro-controllers digital communication embedded systems skills agile, asic, c++, cadence, controller, clients, customer satisfaction, customer support, , delivery, electronics, embedded systems, ergonomics, functional, layout, linux, logic, managing, mark, microprocessor, c#, office, 97, windows, /sql, perl, processes, programming, python, requirement, safety, sdlc, scripting, simulation, microsoft sql server, sql, system design, tcl, unix shell scripting, verilog, visual studio.