Job description:
servicenow ba perspective, here are some of the requirements: years of experience: 8+ yrs as a business analyst. scrum master experience is plus. servicenow certifications preferred csa & safe scrum master. cloud knowledge & experience helpful (aws, aws certifications, azure) enterprise infrastructure experience desired1. education and experience: a bachelor's degree in a relevant field such as computer science, information technology, business administration, etc. previous experience as a business analyst, especially in the it service management domain.2. servicenow knowledge: demonstrated knowledge and experience with servicenow platform functionality, modules, and applications. familiarity with itsm processes, incident management, change management, problem management, and service catalog is often required.3. analytical skills: strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical servicenow configurations.4. communication and collaboration: excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. a business analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. process mapping and design: experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with servicenow capabilities.6. requirement gathering: proficiency in gathering business requirements, functional specifications, and user stories.7. documentation: strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. configuration and customization: knowledge of servicenow configuration and customization options, including business rules, client scripts, ui policies, and other customization techniques.9. change management: understanding of change management principles and best practices, as changes to servicenow configurations can impact business operations.

Resume:
<<summaryfull stack software engineer specializing in microsoft platforms and technologies. dedicated to tackling new technologies and methods to expand and apply expertise to challenging problems. strives to build and improve reusable tools and solutions to achieve repeatable quality results. skills mssql, c#, asp.net mvc/web api, entity framework, ado.nettest driven development, domain driven design, n tier architecture​ experience software engineer, 07/2012-currentarconic– ,involved in the full process of custom solution development in a customer-focused team. responsibilities include: requirements gathering, architecture, data modeling, back end implementation, front end design / implementation.software engineer,2012- 03/2012arconic– ,designed, developed and implemented enterprise medical research systems with extensive security and auditing requirement using a test driven, agile development strategy. implemented multi-tenant web portal for client interaction and administration of data.software engineer, 05/2009-2012arconic– ,developed asp.net web form and mvc applications using sql server. built and maintained training applications designed to track student progress on an alternative grading scale.software engineer, 08/2008-2012arconic– ,developed on an interactive training application platform built on php and mysql. providing a comprehensive learning suite with training management tools. extensive use of xml/xslt in an mvc inspired framework. education:computer science,expected in2012-university of minnesota-minneapolis,mngpa:status-:computer science,expected in2010-minnesota state university-mankato,mngpa:status-high school diploma:,expected in2009-lakeville south high school-lakeville,mngpa:status-.