Job description:
servicenow ba perspective, here are some of the requirements: years of experience: 8+ yrs as a business analyst. scrum master experience is plus. servicenow certifications preferred csa & safe scrum master. cloud knowledge & experience helpful (aws, aws certifications, azure) enterprise infrastructure experience desired1. education and experience: a bachelor's degree in a relevant field such as computer science, information technology, business administration, etc. previous experience as a business analyst, especially in the it service management domain.2. servicenow knowledge: demonstrated knowledge and experience with servicenow platform functionality, modules, and applications. familiarity with itsm processes, incident management, change management, problem management, and service catalog is often required.3. analytical skills: strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical servicenow configurations.4. communication and collaboration: excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. a business analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. process mapping and design: experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with servicenow capabilities.6. requirement gathering: proficiency in gathering business requirements, functional specifications, and user stories.7. documentation: strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. configuration and customization: knowledge of servicenow configuration and customization options, including business rules, client scripts, ui policies, and other customization techniques.9. change management: understanding of change management principles and best practices, as changes to servicenow configurations can impact business operations.

Resume:
<<summaryhighly motivated sales associate with extensive customer service and sales experience. outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. professional experience software engineer of iot cloud, 05/2014tocurrentbelvedere trading– ,chinai work on the salesforce iot cloud, a massively scalable event processing engine for realtime engagement and analytics.my main focus is that design and implement clusters provision and management for iot cloud.1. provision and manage aws and heroku resource, heavily involving cloudformation, ec2, auto-scaling and elb, etc.2. deploy micro-services, manage versioning, upgrading iot platform properly, scale up and scale down micro-services when necessary. micro-services that we support use kafka, storm, spark, cassandra, kubernetes and so on.3. find the best practice to store sensitive and critical information, for example, auth token, client secret.4. customize platform when business needs dynamically, involving jessicatabase migration, kafka migration, cloudformation infrastructure upjessicate.we are now co-hosting workloads across 10k customers, batch transforming ~100mm rows of user jessicata jessicaily and real-time ingests 7 tb of events jessicaily, ~80 mb/s sustained.software engineer, 02/2014to 05/2014locket–city,state,locket is lock screen app that will display image, content based your interests. it was selected by google as one of "best apps of 2014".i was mainly focusing on backend development, including intelligent content generation and display.machine learning developer (intern), 05/2013to 08/2013british broadcasting corporation (bbc)–city,state,1. developed a face detection and recognition program in java, implementing machine learning algorithms,e.g. eigenfaces (pca) and fisherfaces (ljessica);2. applied text mining techniques to subtitles to assist the facial identification of actors in tv programs;3. achieved up to 98% accuracy rate on stanjessicard face jessicatabases, e.g. orl. education master of science:computational statistics & machine learning,expected in2013touniversity college london-london,gpa:bachelor of science:electronic commerce computing,expected injun 2010touniversity of liverpool-liverpool,gpa: technical skills programming: java, python, javascriptbuilding tool: gradle, mavenops related: puppet, ansible, saltstack, docker, kubernetes, jenkins, bashothers: aws, hibernate, postgres.