Job description:
additional job description job title: business analyst (with pega or rule engine tool experience) location: st. louis, mo duration: long term work mode: day 1 onsite description: reviews, analyzes, and evaluates information technology systems operations. determines user needs and requirements and recommends ways to improve systems. serves as the primary point of contact between users and engineeringdevelopment staff. identifies, documents, reports and tracks system issues. supports the process of translating business needs into formal technical requirement deliverables. required: looking for a business analyst with experience either on pega or any rule engine tool. 5+ years of experience. eeo statement at telus international, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. telus international is the global arm of telus corporation, one of the largest telecommunications service providers in canada. we deliver contact center and business process outsourcing (bpo) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. with global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by telus, our multi-billion dollar telecommunications parent. equal opportunity employer at telus international, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. all aspects of employment, including the decision to hire and promote, are based on applicants qualifications, merits, competence and performance .

Resume:
<<professional summaryhighly regarded self-starter with a masters degree in computer science. offering more than 5 years as a software engineer in dynamic environments. looking for a position to develop reports/dashboards at a company that appreciates a strong education background and work experience. skills requirement analysis & designenvironment set up and configurationrpd / report / dashboard developmentdevelopment best practices and standardsdemos to end users on development and functionalitypresentations on obiee to client personsconducting training/preparing training materialoracle /siebel applications oracle business intelligence enterprise edition 10.1.3.x, bip setup-configuration, informatica - dac setup & configuration.programming languages- sqldatabase- oracle 9.x, 10gsoftware packages- ms office productsoracle business intelligence enterprise edition 10.1.3.x, bip setup-configuration, informatica - dac setup & configuration.excellent communication skills excellent problem-solving abilitiesexcellent diagnostic skills refined system debugging skills fast learner skills go-live, back-up, , business intelligence, catalog, conversion, client, customer satisfaction, customer support, data-modeling, database, etl, features, informatica, information technology, office products, 3.x, enterprise, network, oracle 9.x, , developer, order management, presentations, processes, , reporting, requirement, sdlc, servers, scripts, siebel, sql, technical support, toad, training material, triage, upgrade work history 01/2011to 05/2013senior software engineeraktify ,improved system performance by making proactive adjustments and resolving bugs.updated and fixed existing repository and dashboards.worked with project managers, developers, quality assurance and customers to resolve technical issues.worked closely with customers to efficiently resolve issues.performed all testing and troubleshooting methods and documented resolutions in the system.trained and mentored junior developers and engineers.obiee upgrade assessmentrequirement analysis & designenvironment set up and configurationrpd / report / dashboard developmentdevelopment best practices and standardsdesign, build, unit testing obi reports 11/2008to 12/2010assistant systems engineertata consultancy services city,state,updated and fixed existing repository and dashboards.worked with project managers, developers, quality assurance and customers to resolve technical issues.worked closely with customers to efficiently resolve issues.performed all testing and troubleshooting methods and documented resolutions in the system.trained and mentored junior developers and engineers.obiee upgrade assessmentrequirement analysis & designenvironment set up and configurationrpd / report / dashboard developmentdevelopment best practices and standardsdemos to end users on development and functionalitypresentations on obiee to client personschanges to the repository as a part of the performance tuning.handling tickets for the existing application.developing a poc for new project proposals.onsite coordinator. first contact point for pre-implementation and post- implementation defect fixes.module lead (task assignment and work tracking of the team).understanding the business requirements.design, build, unit testing obi reportsprepared the test scripts for system testing and contributed to defect resolutionproviding analysis and estimates for the qa defects and ui/design change.working on the sit qa defects (includes rpd and webcat changes) and getting them to closure within the timelines providedtaking care of code maintenance activities across dev, sit anddev serversparticipating in triage calls to coordinate with etl and qa teamsworking with db team in understanding the performance issuesand resolve them.coordinated with the team during other sdlc phases likedevelopment, peer code reviews, unit testing, sit, bug fixingprocess and updating of design.supporting during go-live . education expected in2008totomaster of computer applications computer sciencer.v.r & j.c college of engineering.gpa:expected in2005totobachelor of science computers/mathematicst.j.p.s college,guntur,gpa:topper of the degreetopper in individual subjectswon prizes and awards in inter-college competitions and in-house activities.participated in all kinds of competitions like personality development,debates ,essay writing and presentations.secured the rank of 479th rank in icet competitive entrance exam for mca and mba.