Job description:
servicenow ba perspective, here are some of the requirements: years of experience: 8+ yrs as a business analyst. scrum master experience is plus. servicenow certifications preferred csa & safe scrum master. cloud knowledge & experience helpful (aws, aws certifications, azure) enterprise infrastructure experience desired1. education and experience: a bachelor's degree in a relevant field such as computer science, information technology, business administration, etc. previous experience as a business analyst, especially in the it service management domain.2. servicenow knowledge: demonstrated knowledge and experience with servicenow platform functionality, modules, and applications. familiarity with itsm processes, incident management, change management, problem management, and service catalog is often required.3. analytical skills: strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical servicenow configurations.4. communication and collaboration: excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. a business analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. process mapping and design: experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with servicenow capabilities.6. requirement gathering: proficiency in gathering business requirements, functional specifications, and user stories.7. documentation: strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. configuration and customization: knowledge of servicenow configuration and customization options, including business rules, client scripts, ui policies, and other customization techniques.9. change management: understanding of change management principles and best practices, as changes to servicenow configurations can impact business operations.

Resume:
<<summarysenior software engineer with 6+ years in analysis, design, development, testing and implementation of various internet-based applications. experience d with all stages of the development cycle for dynamic web projects. solutions are based on the microsoft stack including sql server, c#, asp.net mvc, visual studio, html5, css3 etc. while leveraging the open source technologies such as jquery, bootstrap, less, and others. strong background in management and leadership. proved leader with excellent interpersonal and motivational abilities to develop collaborative relationships among high-functioning teams. exceptional problem solver with an aptitude for troubleshooting and the ability to quickly master new skill, role. highlights6+ years in software development industrystrong multi-tier experience from back-end data source through mid-level services to front-end user interfacesfull software development life cycle experience and team management experience have a solid grasp and experience with mvc and oo designgood knowledge of wcf, xml, rest & web api, and soa frameworks desiredadvanced knowledge of jquery, javascript & ajax, html5, css & bootstrapexpertise with database management and developmentexperience in using a variety of it management tools such as tfs, git and svn. experience senior software engineer, 06/2015-currentintuit– ,dpes team provide the services, monitors and tools for data platform. the tools include lrss for schedule the automated testing and job runs, wtt for run test and jobs, test dashboard for view the results of test and jobs. lots of monitors for wtt job runs, auto create incident and sent alert email to the related engineer. the database and service are host in azure to provide scalability and reliability service.achievements:add new monitor for job runs, services and databases, auto send email and open new tickets for involve engineer to investigate.involved in writing application level code to interact with web services using ajax, json and xml. as devops model include coding, testing and deploy the features to azure cloud system.improve and add new features for the internal portal to view the status of services, schedulers and monitors using asp.net mvc, kendo grid and bootstrapanalysis the wtt lab runs problem state, query the data from azure database by ssms 2014 to find the root case and send email to owner for take a look by using test dashboard, power pi and wttworked in scrum process attending daily stand up and completing tasks in sprintslanguage/tools:asp.net mvc, wcf, jquery, kendo-grid, html5, & tfs 2013, azure, lrss, wtt, code flow, test dashboard, power bi, ssms 2014senior software engineer & team leader, 04/2011- 05/2015intuit– ,payment collection service team is building an online cloud platform which can meet the scale, reliability and availability demands of somewhere between 500m-1b transactions while maintaining the security required for this type of data. these services have a huge global footprint of over 240 markets and process nearly 150m transactions daily, with loads growing linearly as microsoft moves to a fully cloud-powered services and devices company.achievements:lead a team of 5 full-time engineer, participate in the roadmap definition for the team, establish engineering best practices and be a mentor to other members of the team.design and implementation of new features including a dynamic css for partners to post data applicable to new styles and usable within win10.execute most of partner on-boarding through nearly 30 different processes as well as ui customizing and updating styles.integrate bitcoin pay which customer can exchange bitcoins to buy apps, games and more for windows phone and xbox.develop cross browser, cross devices high-quality, high-performance, beautiful, maintainable front-end code using asp.net mvc, javascript, html5, css3, jqueryfind and help fix stability, scalability, performance issues, cross-browser compatibility, web standards and interoperability.language/tools:c#, asp.net mvc, jquery validation, ajax, html5, 2012, tfs 2012, bugger, code flow, source depot, fiddlersenior software engineer, 08/2010- 04/2011amazon.com, inc.– ,security watch dog is building a service oriented architectures system to provide web service for check windows server service status, include file system check, certificate check, windows task check, windows service check, membership check and domain security check. i conducted system security and certificate checks, demonstrating ability to be extremely thorough and accurate to ensure safety and compliance. wrote unite test for both checks as well.achievements:work with defect tracking, source code control and software release systems to ensure high-quality software releases over timeimplemented the features of file system security check: include the folder permissions, owner list and access security check and so on. check whether the folder path exist on the host and check whether the permission value contain invalid characters; check each of the actual folder permission.certificate check: get the store list of certificate by registry, then fetch each cert by thumb print, check the expired date, check whether the certificate is used by iis.write the unite test for file system and certificate check, improve the code quality and system performancesystem support and maintenance, debug and fix bugs, solve the issueslanguage/tools:c#, web service, xml, & tfs 2008, active directory, sql server 2005software developer engineer ii, 02/2009-2010wicresoft shanghai co. ltd–city,state,our team was built a modern, web base call center crm (customer relationship management) which help call center agents access the right information and knowledge about a customer's history to improve the overall customer experience. this system using 3-tier: data access layer, business logic layer and web ui layer by using asp.net mvc, entity framework, sql server.participant the design with project manager, team leader and other team member. prepare the user document, include api design and database design, and use 3-tier architecture for this project.writing high quality code, participate in code reviews, design systems of varying complexity and scopeimplemented various features such as task management module, customer service processing, creation and assignment of tasks, and abilities to add notes.add permissions for task manager to improve both security and service.implemented unit and integration tests to consistently deliver high quality features, and utilized ssrs to create daily and monthly analysis reports.worked in scrum process attending daily stand up and completing tasks in sprintslanguage/tools:c#, asp.net mvc, ajax, entity framework, linq, sql server 2005, ssrs education master of science:software engineer,expected in2009-university of science & technology-hefei,anhuigpa:status-bachelor of science:biology,expected in2005-hunan university of science & technology-xiangtan,hunangpa:status- skills programming languages & technologies:c# .net, asp.net mvc, ado.net,wcf, javascript & jquery, css3 & bootstrap, html5, json, uml, xml database:t-sql server,linq,microsoft entity framework, sql reporting services tools:vs & sql server, source depot, iis6/7, code flow, bugger, wtt, test dashboard, power bi, git.