Job description:
servicenow ba perspective, here are some of the requirements: years of experience: 8+ yrs as a business analyst. scrum master experience is plus. servicenow certifications preferred csa & safe scrum master. cloud knowledge & experience helpful (aws, aws certifications, azure) enterprise infrastructure experience desired1. education and experience: a bachelor's degree in a relevant field such as computer science, information technology, business administration, etc. previous experience as a business analyst, especially in the it service management domain.2. servicenow knowledge: demonstrated knowledge and experience with servicenow platform functionality, modules, and applications. familiarity with itsm processes, incident management, change management, problem management, and service catalog is often required.3. analytical skills: strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical servicenow configurations.4. communication and collaboration: excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. a business analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. process mapping and design: experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with servicenow capabilities.6. requirement gathering: proficiency in gathering business requirements, functional specifications, and user stories.7. documentation: strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. configuration and customization: knowledge of servicenow configuration and customization options, including business rules, client scripts, ui policies, and other customization techniques.9. change management: understanding of change management principles and best practices, as changes to servicenow configurations can impact business operations.

Resume:
<<career overviewmeticulous senior software test analyst who undertakes complex assignments, meets rigid deadlines and delivers superior performance. possess practical knowledge on analyzing bank payments. applies strong technical and analytical skills to inform senior management, clients and technology of key issues in the application and help the clients by providing good recommendations. operates with a strong sense of urgency and thrives in a fast paced setting. qualificationsjava, /sql, htmlapplications : hp quality centre 10, ibm mainframe (as400).visual studio 2015, vmware 12pro, msoffice13, visio, e- access, oracle sql developeroperating systems : proficient on windows 7/ 8.1 / 10, linux (ubuntu, fedora)certification : international software testing qualification board (istqb), sql, a+academic project: - store management systemstrong analytical skills structured query language (sql) expertinformation securityproject managementunix/linuxstrong collaborative skills document managementtestingoptimizing and performance tuningexcellent problem solving skills work experience 2009to2015senior software test analystconduent incorporated– ,developed store management system in javafx using eclipse standard edition, scenebuilder 8.0 for creating the front interface and used mysql database as the back end.created using the mvc (model, view and controller) architecture.implemented the crud functionality and object oriented features such as: inheritance, polymorphism, encapsulation professional experience project title: world link world link deals with cross-border funds transfer is an electronic payment order delivered to your beneficiary's bank using the world link global account structure.world link payment services enables you to issue payments via wire transfer in over 135 currencies.project title: automated clearing house (ach) automated clearing house (ach) is an electronic network for financial transactions in the united states.ach processes large volumes of credit and debit transactions in batches.ach credit transfers include direct deposit, payroll and vendor payments.project title: edi (electronic data interchange) citi make its payments via edi (i.e.electronic data interchange) between two parties.this is a secure, cost-effective way to manage global file-based payments around the world and round the clock.it promotes a straight-through processing environment via a single delivery channel and is augmented through the automated delivery or transaction status information.roles and responsibilities: organized conference calls, training sessions and walkthrough with clients, senior management and developers to plan project activities, understand the business requirements and testing method.assisted the clients and testing team by creating the business process flow diagrams, use case diagrams using ms visio and provided power point presentations enthusiastically participated in creating test plan document with the business and technology; documented and managed objectives, priorities, and deliverables and also was involved in creating test strategies to inform the managers and testing team about what approach is implemented and addressing to the key issues in the testing process.helped the higher management by providing estimations on how much time will be required for each testing phase and also providing resource allocation that will be required for the project.created the test scenario and requirement traceability matrix which assists the testing team and senior management to analyze the scenarios and requirements respectively.carried out different types of testing depending on the business and functional requirement to meet the clients expectations by setting up the test environment and by using various tools such as hp quality center, mysql, oracle sql developer and ms access, bugzilla.these testing types includes: unit testing system testing database testing uat testing functionality testing regression testing the defect analysis report facilitated the clients and developers as it contained a detailed information about the errors occurred.actively participated on weekly status and defect calls with business and technology teams by providing them the current testing status and what defects occurred.additional responsibilities: motivated the team on completing the project by the release date, clearing colleagues doubts if any and effectively trained new hires on testing concepts, testing tools and provided them necessary banking domain knowledge worked on project related documents explaining the testing procedure and also creating various excel and power point presentations for internal audits to ensure process compliance.volunteered to handle project audits and project documents and was involved in conducting various audits such as integrated quality management system, risk control and self-assessment and project management review for the team.prepared and presented technical proposals for clients.led design presentations to product management team of [number].troubleshooted and resolved web application issues escalated from customer support and other departments with a 100% success rate.assisted in the monitoring and reporting on website traffic and performance.assisted in the monitoring and reporting on website traffic and performance.worked with clients to analyze computing and network needs and installed appropriate solutions within each organization's budget.served as operating system expert, providing technical support for entire organization.responsible for implementation of new mainframe development project.developed and maintained accurate network documentation and visio diagrams to provide management with proper understanding of organizational needs.provided senior technical support to both in-house staff and user departments for all network applications. education and trainingexpected inmay 2017totomaster's:information technology and managementillinois institute of technology-chicago,ilgpa:gpa: 4.0information technology and management member of [club name] club,[number] gpaexpected in2014totomaster's:information managementwelingkar college, mumbai university-mumbai,maharashtragpa:information management[number] gpaexpected intoto:-,gpa:gpa: 3.5expected injuly 2008totobachelors of science:information technologyvidyavardhini college, mumbai university-,gpa:gpa: 3.6information technology gpa: 3.6 skills quality analysis, project management, strategic planning, testing and implementation.