Job description:
job summary manage both strategic and daily developmental activities and personnel to ensure that the business system and associated processes provide consistency with business direction and functional requirements. provides functional support for one or more sap modules and maintains the configuration of sap to reflect the current business organization and business processes. qualifications bachelors degree and sap fico certification highly preferred5+ years of experience with at least 3 years of generalbusiness process evaluationexperience contributing to at least onesap implementationor, experience working withecc and s4 hanaat least one year of experience in setting upimg (implementation guide) configurations in sapadditional sap experience outside of fico is a bonusability to manage multiple issues and requests at one timestrong interpersonal, communication, and problem-solving skills description maintain sap configuration in the img. test and implement configuration changes.conduct ongoing sap end-user training for new employees and employees changing roles.maintain sap-related issueresolution status.troubleshoot sap system functionality problems.identify data inconsistencies, provide reports to users, and work with them to help resolve erroneous data within the system.submit oss notes to sap. recommend application of relevant sap-provided oss notes, patches, etc. tests and implements results.evaluate, test, and implements sap system software upgrades, i.e., hot packs, new releases, etc.write detailed specifications for enhancement requests which require programming such as output documents, abap reports, interfaces tofrom external systems, data conversion, and user exits for special program processes.provide analysis and recommendations to management to ensure that the business system, and associated processes, are consistent with the general business direction. provide plans and direct employees to bridge identified gap areas.work with users to examine business process areas for improvement to ensure the most efficient processes are used to meet company objectives.develop project timelines and monitor progress to ensure target project dates are met.provide end-user support in specific functional areas of sap. confer with process ownersbusiness users to analyze current sap processes, identify problems, learn specific requirements, and develop and recommend solutions.investigates opportunities for implementation of new functionality in sap to achieve process improvement in the business.write and maintains detailed user procedures and update sap training documentation.train organizational process owners on a train-the-trainer basis.prepare and maintains process flow diagrams for educational purposes.monitor and address help desk requests, which include user inquiries, immediate process change needs, and data issues or errors.take the lead in the knowledge area for larger, long-term business system projects.

Resume:
<<professional summaryi am a design engineer with 8 years of experience in the electric utility industry. i am experience d in using design software, particularly autocad, distgis (arcmap), pls, support transmission and distribution design projects. as a former distribution engineer with a large southeastern u.s. electric utility, i provided line design and field survey services for 4 kv through 35 kv for the installation of new facilities and the upgrade of existing facilities. my specific competencies include customer communication and service, construction unit inventory, route layout, structure staking, distribution design calculations, property ownership research, easement and right-of-way (row) acquisition, and route surveys. i also provided field work and engineering support during storm response efforts. experience 09/2014to 02/2016electrical engineer/designerleaf engineers– ,designs complex overhead distribution projects in urban and rural environments in compliance with client's engineering and construction specifications, field engineering of project requirements, identification of conflicting utilities, engineering and design calculations, and work permit development.complies with quality control and safe work practices and maintains compliance with project scopes, schedules and budgets.proficiently learned 2 new design programs within a week that enabled me to double the teams design output which in turn led to more contract work for leidos. trains and assists new team members in designing distribution designs. serves as a valuable resource for qa/qc of distribution designs that assures satisfaction of clients.recently did asset inventory work for a northeast power company that involved creating databases to identify transmission structures, lines, and material.worked many longs hours, ensure deadlines were met.currently working on a nerc project that identifies and resolves clearance conflicts with transmission lines. 12/2012to 10/2014distribution engineerleidos holdings inc.– ,manage workload in eastern territory of tuscaloosa district.work daily with residential, commercial, and industrial customers to provide timely electrical service to new customers and/or service upgrades to existing facilities.experience with providing distribution design work that includes overhead, urd, and underground cable/conduit design work in both urban and rural environments.effectively communicated with customers by first listening intently to their needs before providing a satisfying solution.assured cost-per-install numbers stayed down by designing and estimating each customer's job efficiently and accurately. 11/2007to 12/2012technician isteris corporation– ,provide timely, professional, and accurate drawings, support engineers and other business needs.monitor and address storm map packs and provide up to date single line sectionalizing wall maps for storm use as requested.responsible for maintaining printing systems and supplies utilizing cost effective purchases.assist with storm restoration efforts and field work.reduced maximum turnaround time of drawings from 14 days to 3 days within a month of employment to help meet committed service dates for customers.learned how to effectively operate 3 large format plotters, a large format scanner, and a large format laminator in two weeks.time with no prior knowledge or training of either system.trained others on how to use the large format systems more effectively which minimized wasted printing supplies.put into action a monthly maintenance cleaning schedule of plotter parts that resulted in saving 8% of annual operation and maintenance printing costs.saved 12% of annual operation and maintenance printing costs by discovering a way to use paper from a less expensive black and white plotter rather than a color plotter.achieved 100% in call-out response for storm restoration.contributed to the record breaking storm restoration efforts of the 2011 tornado outbreak by working 12 hour shifts for 7 days printing and delivering maps to work sites.supplied nearly all of the maps that were needed for the tuscaloosa area and surrounding areas. education expected in2012totobachelor of science:electrical and computer engineeringuniversity of alabama-tuscaloosa,algpa:expected in2007totoassociate of applied science:drafting technologyshelton state community college-tuscaloosa,algpa: technical summaryautocad, budgets, c++, designing, estimating, inventory, mathcad, matlab, microprocessors, microsoft office suite, networks, /qc, transmission power lines, distribution power lines, autocad, distgis, spice, distribution design studio, sap, plscadd.