Job description:
servicenow ba perspective, here are some of the requirements: years of experience: 8+ yrs as a business analyst. scrum master experience is plus. servicenow certifications preferred csa & safe scrum master. cloud knowledge & experience helpful (aws, aws certifications, azure) enterprise infrastructure experience desired1. education and experience: a bachelor's degree in a relevant field such as computer science, information technology, business administration, etc. previous experience as a business analyst, especially in the it service management domain.2. servicenow knowledge: demonstrated knowledge and experience with servicenow platform functionality, modules, and applications. familiarity with itsm processes, incident management, change management, problem management, and service catalog is often required.3. analytical skills: strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical servicenow configurations.4. communication and collaboration: excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. a business analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. process mapping and design: experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with servicenow capabilities.6. requirement gathering: proficiency in gathering business requirements, functional specifications, and user stories.7. documentation: strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. configuration and customization: knowledge of servicenow configuration and customization options, including business rules, client scripts, ui policies, and other customization techniques.9. change management: understanding of change management principles and best practices, as changes to servicenow configurations can impact business operations.

Resume:
<<career overview4+ years of experience in the field of quality assurance and corporate coordinated with product owners to create and prioritize stories in the backlog lead daily scrum, grooming, planning and retrospective meetings strong in analyzing business requirements and functional specifications, identifying test scenarios, developing and executing test cases experience in interacting with business, development and stakeholders experience in developing and maintaining test scripts, analyzing bugs and interacting with development team members in fixing the defects outstanding analytical, decision-making, project, joomla, tealeaf, sharepoint database: sql server, mysql, php myadmin, oracle platforms: windows xp/vista/7, ms-dos, ios, android work experience software tester/scrum master (contractor), 01/2016-presentsiemens corporation– ,coordinate with product owner, application analyst, offshore team, and business users to plan test schedules and strategies in accordance with delivery dates review and provide input on test strategy, defect reports, and other deliverable created by business users and qas analyze and investigate issues reported by business users and work with them to collect more details on issues lead quality assurance process from test design to final reports collaborate with product owner and business users to understand and clarify business requirements guide and participate the qa team in bug testing, document test cases, and problem solving report software defects and interact with software developers and qas to ensure they are fixed and thoroughly tested facilitate and participate in daily scrums, sprint planning, release planning, retrospective and other team meetings as necessary work with the team to remove impediments or guide them to the right direction to remove impediments support and educate the product owner with grooming and maintaining product backing assist with internal and external communication, and improve transparency guide the team and organization on how to use agile/scrum practices.software test engineer contractor, 03/2015- 12/2015capital one–city,state,participate in planning, and daily scrum meeting and raise helpful questions.communicate critical issues and status updates in a timely manner.mobile test engineer ii, 08/2014- 01/2015csg international–city,state,analyzes test results do determine if design specifications are met and are in accordance with qa and client standards.coordinates testing with other departments and documents test results.assists with project implementation and post implementation.software quality assurance engineer, 05/2012- 08/2014sittercity–city,state,support existing quality standards and testing efforts to ensure top-notch experience for our users understand product requirements and work with team members to insure quality of the product actively participate in planning meetings, daily scrums, and retrospectives identify and communicate challenges encountered in the development and test process, and recommending changes keep test plans up-to-date based on new system capabilities create detailed bug reports and documentation surrounding bugs. education and trainingcertified scrum master (csm):,expected inmarch 2016-the university of illinois at chicago-,gpa:status-bachelor of science:management information system,expected inmay 2012--,gpa:status-management information system skills agile, analyst, clarify, client, database, delivery, direction, documentation, php, project, sharepoint, -dos, mysql, oracle, problem solving, quality, , scrum, sql server, sql, strategy, vista.