Job description:
servicenow ba perspective, here are some of the requirements: years of experience: 8+ yrs as a business analyst. scrum master experience is plus. servicenow certifications preferred csa & safe scrum master. cloud knowledge & experience helpful (aws, aws certifications, azure) enterprise infrastructure experience desired1. education and experience: a bachelor's degree in a relevant field such as computer science, information technology, business administration, etc. previous experience as a business analyst, especially in the it service management domain.2. servicenow knowledge: demonstrated knowledge and experience with servicenow platform functionality, modules, and applications. familiarity with itsm processes, incident management, change management, problem management, and service catalog is often required.3. analytical skills: strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical servicenow configurations.4. communication and collaboration: excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. a business analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. process mapping and design: experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with servicenow capabilities.6. requirement gathering: proficiency in gathering business requirements, functional specifications, and user stories.7. documentation: strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. configuration and customization: knowledge of servicenow configuration and customization options, including business rules, client scripts, ui policies, and other customization techniques.9. change management: understanding of change management principles and best practices, as changes to servicenow configurations can impact business operations.

Resume:
<<profilesoftware test engineer with two years of experience and a recent computer information systems degree. earned a reputation as a hard worker with a strong work ethic and a team player. regularly volunteer for extra work or helps others to get the job done. skills microsoft test management, jira, vmware, test complete, test execute, seleniumprogramming: c#, c++, java, javascript, .net, html, xml,software: microsoft office, microsoft visio, microsoft project, microsoft visual studio, microsoft team foundation servercertificationscomptia security+, june 2013, comptia a+, may 2013, microsoft windows 7, august 2013 professional experience 10/2015topresentsoftware test engineerconduent incorporated– ,work on the software testing for the navy system for naval target control.troubleshoot the software to find any imperfections causing issues with the program's functionality.created test scripts in word according to the requirements designated by the navy.modified the proprietary testing tool to be more efficient for every day work.helped in the planning and organizing of the software testing for the navy command datalink program.verified that the software and hardware were properly working as described in the software requirements.prepared and maintained the requirements verification traceability matrix in excel.excellent written and verbal communication skills.ability to work well within a team to accomplish tasks and goals.tools used: vmware, microsoft office 2016, microsoft visio 2015, microsoft test management 2015. 12/2014to 07/2015software test engineerconduent incorporated– ,worked as part of team of 8 to monitor small business application to monitor and track bugs in the program.manually tested the product in jira for bugs on a daily basis.team ensured releases were finished on time.created test scripts in excel and imported into jira using a proprietary tool according to requirements.modified the proprietary testing tool to be more efficient for every day work.helped in the planning and organizing of the aws german language project.verified bugs were fixed by developers in a timely manner and working properly within the product.selected to write and scripted test cases for localization of product in the german market.created and maintained virtual machines for the company's testing environment for potential clients.accomplished weekly hot fixes for software releases for the company's small business application.excellent written and verbal communication skills.ability to work well within a team to accomplish tasks and goals.tools used: vmware, microsoft office 2013, jira, microsoft visio 2013, microsoft test management 2013. 06/2013to 10/2014software engineer/quality assurancesurvice engineering company, aflcmc/ezjw–city,state,work with classified material daily.programmed in c#, visual basic, and c++ to complete and develop projects for the jtcg/me contract on a daily basis.troubleshoot programs to find and fix bugs causing issues with the program's functionality.generated software description documents and testing plan documents from test reports.created test scripts using c# and visual basic to detect classification issues within the product.selected to modify and update microsoft team foundation server.developed test scripts for 5 stand-alone programs for the jtcg/me contract.setup automation testing for 5 stand-alone programs for the jtcg/me contract.prepared the product's engineering builds to be shipped to the external developers and customer.assisted in the setup and maintenance of sql server 2014 for the jws contract.tools used: microsoft visual studio 2013, microsoft team foundation server 2013, microsoft office 2013, and test complete/test execute. 06/2006to 12/2007airborne infantrymanunited states army–city,state,conducted team leader duties for an element of 6 personnel.generated and maintained after action review reports for the commander.planned and organized team movements during training missions.maintained team equipment in excess of $200k on a daily basis.u.s.army eod training.utilized knowledge of personnel weapon systems and us army eod training. education and trainingexpected inmay 2015totobs:computer information systemssaint leo university-saint leo,flgpa:gpa: 3.566computer information systems gpa: 3.566 skills.net, a+, army, automation, c++, hardware, clients, xml, german, html, java, javascript, team leader, market, c#, excel, microsoft office, microsoft project, microsoft visio, microsoft windows 7, word, navy, naval, organizing, personnel, programming, scripts, software testing, sql server, troubleshoot, verbal communication skills, visual basic, microsoft visual studio, excellent written.