Job description:
servicenow ba perspective, here are some of the requirements: years of experience: 8+ yrs as a business analyst. scrum master experience is plus. servicenow certifications preferred csa & safe scrum master. cloud knowledge & experience helpful (aws, aws certifications, azure) enterprise infrastructure experience desired1. education and experience: a bachelor's degree in a relevant field such as computer science, information technology, business administration, etc. previous experience as a business analyst, especially in the it service management domain.2. servicenow knowledge: demonstrated knowledge and experience with servicenow platform functionality, modules, and applications. familiarity with itsm processes, incident management, change management, problem management, and service catalog is often required.3. analytical skills: strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical servicenow configurations.4. communication and collaboration: excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. a business analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. process mapping and design: experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with servicenow capabilities.6. requirement gathering: proficiency in gathering business requirements, functional specifications, and user stories.7. documentation: strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. configuration and customization: knowledge of servicenow configuration and customization options, including business rules, client scripts, ui policies, and other customization techniques.9. change management: understanding of change management principles and best practices, as changes to servicenow configurations can impact business operations.

Resume:
<<professional summaryresults-oriented and innovative senior software engineer with 10+ years of experience. easily communicates complex technical requirements to non-technical stakeholders. excellent leadership record of leading development teams in enterprise-wide development projects. skills programming languages:c# (.net 4.5/4.0), java (jdk 1.7/1.8, java se, jee technologies including jdbc, threads), wpf (mvvm methodology)cloud technologies:microsoft azure, app services, sql azure, service bus, blob storageweb technologies:html, css, javascript, ajax, restful apis, jquery, angularjs, emberjs, bootstrap, jsondatabases:microsoft sql server, azure cosmos db, oracle 11i, mysql, db2agile/scrum methodologysource and version control: git work history 12/2019to 02/2022lead/sr. software engineercorptax ,responsible for end-to-end project delivery with product architect.communicated project plans, tracking details, status updates and risk mitigation plans to cross-functional teamsreviewed project specifications and designed technology solutions that met performance expectations.designed, coded, tested, debugged and documented migration software using agile development practices.improved system performance 100% by proactive adjustments and resolving bugs.trained and mentored junior developers and engineers, teaching skills in migrating and working to improve overall team performance.built outstanding and dynamic team of software engineers and developers which significantly boosted overall success of organization. 02/2016to 10/2019senior software engineercambium learning group ,worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.established modularized architecture which reduced build dependency and build time by 30%.coordinated with other engineers to evaluate and improve software and hardware interfaces.exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation 07/2013to 01/2016software engineerl&t infotech ,designed and developed software applications using .net framework for bertscope team involving user-centric design and usability standardsbuilt new xaml applications with mvvm design pattern, including resource localization, data templating, data binding, styles, and code organizationdeveloped rich, compelling ui in c#.net, wpf, telerik controls, unity container as ioc dependency injection container with test driven developmentdeveloped application using asynchronous and multi-threaded programming, leveraging them to create high-performance applications 06/2012to 12/2012operations and performance co-opmonsanto city,state,designed and developed restful web application named dart. dart helped with application owners automate deployment process, reducing build and deployment time by 50%. it seamlessly migrated applications across different environments.analyzed, prioritized and problem-solved several tasks concurrently with minimum supervision. 12/2007to 11/2010test leadibm city.responsible for test analysis, test design, test strategy of projects for new implementations and upgrades for ibm us customer caremarkcollaborated with developers and product owners to stay current on product features and intended functionality.guided team of 3 testers in as400 environment, coaching employees to maintain best-in-class testing. education expected in 05/2013totomaster of science computer sciencesouthern illinois university edwardsville, , usa,gpa:awarded outstanding graduate student in the department of computer science for the year 2011 - 2012expected in 05/2007totobachelor of science telecommunicationvisvesvaraya technological university,bangalore, india,gpa: skills programming languages:c# (.net 4.5/4.0), java (jdk 1.7/1.8, java se, jee technologies including jdbc, threads), wpf (mvvm methodology)cloud technologies:microsoft azure, app services, sql azure, service bus, blob storageweb technologies:html, css, javascript, ajax, restful apis, jquery, angularjs, emberjs, bootstrap, jsondatabases:microsoft sql server, azure cosmos db, oracle 11i, mysql, db2agile/scrum methodologysource and version control: git.