Job description:
servicenow ba perspective, here are some of the requirements: years of experience: 8+ yrs as a business analyst. scrum master experience is plus. servicenow certifications preferred csa & safe scrum master. cloud knowledge & experience helpful (aws, aws certifications, azure) enterprise infrastructure experience desired1. education and experience: a bachelor's degree in a relevant field such as computer science, information technology, business administration, etc. previous experience as a business analyst, especially in the it service management domain.2. servicenow knowledge: demonstrated knowledge and experience with servicenow platform functionality, modules, and applications. familiarity with itsm processes, incident management, change management, problem management, and service catalog is often required.3. analytical skills: strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical servicenow configurations.4. communication and collaboration: excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. a business analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. process mapping and design: experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with servicenow capabilities.6. requirement gathering: proficiency in gathering business requirements, functional specifications, and user stories.7. documentation: strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. configuration and customization: knowledge of servicenow configuration and customization options, including business rules, client scripts, ui policies, and other customization techniques.9. change management: understanding of change management principles and best practices, as changes to servicenow configurations can impact business operations.

Resume:
<<professional summaryenthusiastic computer engineer eager to contribute to team success through hard work, attention to detail and excellent organizational skills. technical professional with complete understanding of entire software development life cycle. respectful self-motivator gifted at finding reliable solutions for software issues. experience d in c#, python, html, sql, node.js/javascript and working knowledge of restful api design & implementations. fluent in english and turkish and accustomed to working with cross-cultural, global teams. skills c#, html, css, javascript, 5 years of experience sql, 5 years of experience python, matlab, mongodb, tableau, node jsframeworks: .net, devexpress, tensorflow, keras, scikit-learn, pandas, nltk.search engine optimizationnetapicssclientsdatabase developmentdesigningenglishhtmlimage processingjavascriptleadershipmarketingmatlabc#officewindowsproject managementspeakerpythonsalessearch engine optimizationspanishsqlsystem architectureturkishuser interfaceweb sitewritten work history software developer, 12/2015-currentrapid global business solutions, inc– ,project was tasked to design an internal marketing system using c#,sql, html.net, devexpress.amazon,walmart,ebay and shopify.api's were integrated.the system records the end to end process.a scalable system architecture to support high-availability internet site with various internal applications was key.my responsibilities were:.integration of marketplace apis.coordinated with project management staff on database development timelines and project scope.revised, modularized and updated old code bases to modern development standards.authored code fixes and enhancements for inclusion in future code releases and patches.the successful launch of these applications enabled company growth of 30%.computer engineer intern, 06/2013- 09/2013ministry of agriculture and forestry–city.turkeytested the user interface for web site and provided feedback to increase user satisfaction, reduce reaction time and improve site mappings.executed performance testing on internal applications, documented results and maintained logs.computer engineer intern, 06/2012- 09/2012kisayol bilisim–city.turkeyour team has created an application for turkish patent and trademark office using matlab, c#, sql and html.my responsibilities within that team was:.developed the faq and support part of the web site.researched various studies and recommended alternate algorithms for image processing to increase accuracy and speed.tested and documented prototypes and standard products.maintained positive work atmosphere by building relationships with co-workers, customers, clients and management.projects question answering system: as the sole resource on this project created a windows application with phyton for covid-19 related questions using bert and elmo language models.the frameworks were pandas, tensorflow, nltk.data visualization tool: the objective of this project was to analyze communication structures, employee relationships and suspicious transactions by designing and implementing a data visualization tool.the dataset included the vast challenge 2019 dataset with over 100,000+ data.the frameworks were flask, pandas and the language was phyton.my responsibilities were data cleansing and data categorization.from the data visualization leadership was able to get insight in the growth, sales, costs and make decisions towards better performance.pre-assess melanoma: the objective of the project was to create a system that could pre-assess malignant melanoma using matlab language and image processing algorithms.the system was trained with the images of malignant and healthy images.my responsibilities included all development, testing and training.the user interface was the responsibility of other team member.this system enabled the users to seek healthcare at earlier stages of melanoma. education in:,expected in 06/2021-rowan university-glassboro,njgpa:status-bachelor of science:computer engineering,expected in 06/2015-selcuk university-konya,gpa:status-master of science:,expected in--,expectedgpa:status- skills c#, html, css, javascript, 5 years of experience sql, 5 years of experience python, matlab, mongodb, tableau, node jsframeworks: .net, devexpress, tensorflow, keras, scikit-learn, pandas, nltk.search engine optimization,net, api, css, clients, database development, designing, english, html, image processing, javascript, leadership, marketing, matlab, c#, office, windows, project management, speaker, python, sales, search engine optimization, spanish, sql, system architecture, turkish, user interface, web site, written.