Job description:
servicenow ba perspective, here are some of the requirements: years of experience: 8+ yrs as a business analyst. scrum master experience is plus. servicenow certifications preferred csa & safe scrum master. cloud knowledge & experience helpful (aws, aws certifications, azure) enterprise infrastructure experience desired1. education and experience: a bachelor's degree in a relevant field such as computer science, information technology, business administration, etc. previous experience as a business analyst, especially in the it service management domain.2. servicenow knowledge: demonstrated knowledge and experience with servicenow platform functionality, modules, and applications. familiarity with itsm processes, incident management, change management, problem management, and service catalog is often required.3. analytical skills: strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical servicenow configurations.4. communication and collaboration: excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. a business analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. process mapping and design: experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with servicenow capabilities.6. requirement gathering: proficiency in gathering business requirements, functional specifications, and user stories.7. documentation: strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. configuration and customization: knowledge of servicenow configuration and customization options, including business rules, client scripts, ui policies, and other customization techniques.9. change management: understanding of change management principles and best practices, as changes to servicenow configurations can impact business operations.

Resume:
<<career overviewmerrimack college alumnus possessing a strong aptitude and interest in topics of mathematics and finance. currently employed at air worldwide as an sqa engineer iii. additionally i have further developed my skill sets and broadened my professional expertise through two internships with fidelity investments. qualificationssql, c++, c# microsoft office suite education and trainingmerrimack collegenorth andover,maexpected inmay 2014––b.a:mathematics-gpa:mathematics,expected in––b.s:business administration finance-gpa:3.17business administration finance 3.17 member of pi mu epsilon: national mathematics honor society,expected injuly 2016––exam p/1 september 2014 exam fm/2 october 2015 exam mfe/3 expected:-gpa: work experience abbott laboratories- , 11/2014-presentensure the quality of flagship product touchstone, a platform for assessing the catastrophic risk associated with an insurer's portfolio, through quality assurance methods, performance benchmarking and bug testing.utilize automated testing to ensure the addition of new features/bug fixes does not result in performance and quality regressions.regularly present findings to stakeholders in order to aid in the decision making process of prioritizing new features and bug fixes.hca- , 06/2013- 08/2013developed a process map detailing the workflows and deliverables of the various asset management divisions in support of their multi-year business plans. an effort to streamline internal operations.fidelity investments-global data services interncity,state, 05/2012- 08/2012worked closely with members of the investment services team in order to develop an acute understanding of their data needs regarding department wide investment decisions.led quality assurance of data received from bloomberg, morningstar and other industry resources to ensure accurate global security reference data. skills streamline, asset management, benchmarking, bloomberg, business plans, c++, decision making, features, financial analyses, mathematics, c#, microsoft office suite, quality, , sql.