Job description:
servicenow ba perspective, here are some of the requirements: years of experience: 8+ yrs as a business analyst. scrum master experience is plus. servicenow certifications preferred csa & safe scrum master. cloud knowledge & experience helpful (aws, aws certifications, azure) enterprise infrastructure experience desired1. education and experience: a bachelor's degree in a relevant field such as computer science, information technology, business administration, etc. previous experience as a business analyst, especially in the it service management domain.2. servicenow knowledge: demonstrated knowledge and experience with servicenow platform functionality, modules, and applications. familiarity with itsm processes, incident management, change management, problem management, and service catalog is often required.3. analytical skills: strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical servicenow configurations.4. communication and collaboration: excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. a business analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. process mapping and design: experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with servicenow capabilities.6. requirement gathering: proficiency in gathering business requirements, functional specifications, and user stories.7. documentation: strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. configuration and customization: knowledge of servicenow configuration and customization options, including business rules, client scripts, ui policies, and other customization techniques.9. change management: understanding of change management principles and best practices, as changes to servicenow configurations can impact business operations.

Resume:
<<career overviewseeking to secure a position in a field engineer atmosphere in which advancement opportunities, a stimulating environment, and immediate challenges exist. additionally, such a position must be able to use my diverse background, create a synergy in which both the organization and i may benefit from. twenty-nine years distinguished military service and over seven years of contractor experience in automated logistics/material management, with a focus on maintaining current technical expertise, developing effective management and tracking tools, and increasing operational efficiency. in the interest of exploring challenging opportunities as an automation or network administrator technician position with your organization, i have enclosed my résumé for your review and consideration. i possess the ability to interact with others and evaluate information to develop plans and programs geared to improving profitability. i am exceptionally wellsuited to conduct testing and training sessions, performance evaluations and maintaining accurate computerized records and files according to policies and procedures. i have excellent organization and planning skills allow me to choose priorities successfully and implement activities tailored to meeting specifications and deadlines. my welldeveloped communication skills enhance my ability to quickly establish effective and persuasive rapport with individuals of diverse backgrounds. qualificationsguest servicesinventory control proceduresmerchandising expertiseloss preventioncash register operationsproduct promotions work experience 01/2007to 01/2014software test evaluator–.tested and analyzed systems to provide training of command, control, communications, computers and intelligence (c4i) systems to army personnel at multiple locations.source analysis system (asas), battle command server (bcs), battle command sustainment and support system (bcs3), blue force tracker (bft), command post of the future (cpof), command and control personal computer (c2pc), global combat support joint (gccs-j) and army (gccs-a), distributed common ground system-army (dcgs-a), force xxi battle command brigade & below (fbcb2), unit level maintenance (ulm), maneuver control system (mcs), and combined information network data exchange (cidne)/fusion net tactical airspace integration system (tais).responsible for training and conducted the use of a battle command server to represent data exchange with publish and subscribe services (pass) and battle command staff trainer (bcst) to stimulate pass as well as the student client systems. 01/2004to 01/2006business systems analysthighmark inc.–city,state,contracted to create new programs for use with the standard army maintenance systems i and ii (sams-1e, sams-2) and the unit level logistics system-ground (ulls-g).review, analyze, and evaluate business systems and user needs.write detailed description of user needs, program functions, and steps required to develop or modify programs.test and troubleshoot software: implement test tools and strategies; perform/analyze system tests; furnish routine progress reports. 01/2006to 01/2007network administrator technicianmclane advanced technologies–.responsible for the maintenance and performance of over 500 standard army management information systems (stamis) for 5 divisional brigades and 2 non-divisional brigades; responsible for the troubleshooting, testing, and integration of all stamis systems within 4th infantry division and 13th support command; coordinates troubleshooting assistance with fort lee software engineering center setup and configuration of individual computer systems, self-contained network configuration to include cabling and switch setup, and adequate training support materials distributed; develop, publish, and distribute pois, training products, individual training plans, administrative instructions, training support packages (tsps), system training plans, and mission training plans.very small aperture terminal (vsat) installation; combat service support automated information system interface (caisi) fielding specific duties: tests new software releases prior to installing them.coordinate new software releases with developer troubleshoots stamis hardware, software and communications devices.performs file maintenance that includes restoring files, fixing corrupt or out of synchronization files, rebuilding and saving files.test and evaluation master plans (temps), test plan, test procedures, system architecture, capability development.provides technical and functional assistance to resolve stamis problems.provide users network and computer desktop/hardware support for 60 permanent staff users and yearly load of 1200 users via telephone and hands-on means.prepare, analyses, and evaluates reports, procedures, and policy data.provides customer service.inspects evaluates inventory.maintains a disk and cd library of all stamis software.installs, and maintains windows xp, 2003 server, solaris 8, and ms-dos operating systems.assist in: adapting applications to meet local needs (creation and modification of special programs), maintaining a training material library, the formulation of policies and procedures governing shop operations, and in developing contingency plans to support remote or forward units. education and trainingexpected in2012tototx:master information systemstarleton state university-,gpa:master information systemsexpected in2007totoba:network administration managementtarleton state university-stephenville,txgpa:network administration managementexpected in2000totoas degree:computer information systemspierce college-tacoma,wagpa:computer information systemsexpected in1980totocertification, certified sowtware testing professional, international institute of software testing, 2007 certificate, standard army maintence-enhanced, hood tx, april 2007 defense acquisition university, fundamentals of system sustainment management apr 2010 defense acquisition university, modeling and simulation fro systems engineering apr 2010 defense acquisition university, fundamentals of acquisition management. apr 2010 basic army cataloging course, fort. , 1998 logis tics management développement, logis tics management collège, ft. , 1997, 1991. défense distribution management course, fort. , 1997 . , 1996 standard army maintenance system (sams), kaiserslautern, germany, 1994 defense hazardous material course, . , 1992 . , 1991. . , 1990. logistics management & supervisory course (bncoc), ft. , 1985 . , 1984 standard army intermediate level supply sub-system (sails) . , 1982 certification, certified sowtware testing professional, international institute of software testing, 2007 certificate, standard army maintence-enhanced, hood tx, april 2007 defense acquisition university, fundamentals of system sustainment management apr 2010 defense acquisition university, modeling and simulation fro systems engineering apr 2010 defense acquisition university, fundamentals of acquisition management. apr 2010:liberal arts, scienceuniversity of massachusetts-boston,magpa:liberal arts, science skills accounting, administrative, army, basic, business systems, c, , hardware, client, customer service, functional, hardware support, inventory, logistics, management development, marketing, materials, exchange, windows xp, management information systems, -dos, network, operating systems, developer, personnel, policies, progress, simulation, software engineering, software testing, solaris 8, supervisory, switch, system architecture, systems engineering, telephone, test tools, trainer, troubleshoot, troubleshooting.