Job description:
servicenow ba perspective, here are some of the requirements: years of experience: 8+ yrs as a business analyst. scrum master experience is plus. servicenow certifications preferred csa & safe scrum master. cloud knowledge & experience helpful (aws, aws certifications, azure) enterprise infrastructure experience desired1. education and experience: a bachelor's degree in a relevant field such as computer science, information technology, business administration, etc. previous experience as a business analyst, especially in the it service management domain.2. servicenow knowledge: demonstrated knowledge and experience with servicenow platform functionality, modules, and applications. familiarity with itsm processes, incident management, change management, problem management, and service catalog is often required.3. analytical skills: strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical servicenow configurations.4. communication and collaboration: excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. a business analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. process mapping and design: experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with servicenow capabilities.6. requirement gathering: proficiency in gathering business requirements, functional specifications, and user stories.7. documentation: strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. configuration and customization: knowledge of servicenow configuration and customization options, including business rules, client scripts, ui policies, and other customization techniques.9. change management: understanding of change management principles and best practices, as changes to servicenow configurations can impact business operations.

Resume:
<<summary5+ years of professional experience in manual testing and automation testing of web-based applications with the purpose of assuring that software meets the highest standards of quality. skills testing tools:selenium webdriver, selenium grid, jdbc, cucumber, javascript executer,sql developer, rest assured, postman.languages:java, sql, html, xml, jsonide:intellij, eclipsetesting framework:junit, testngbuild tools:mavenbug tracking tools:jira x-rayrepository system:git, githubcontinuous integration:jenkinsdatabases:oracle, mysqlweb services:restful apioperating systems:windows, macosmethodologies:agile, waterfall experience sdet (software development engineer in test), 01/2021-currentapex systems– ,following thesdlcmethodologies throughout the testing process from initiation until development.analyze and studyrequirements and documentationto plan and createtest plan, test set, and test executions utilizing jira x-ray.as a member ofscrum teamactively participated indaily scrum, sprint planning, sprint demo, and sprint retrospective meetings.create from scratch and maintaining testautomation framework (hybrid - bdd, and ddt)built as amavenproject written onjavato develop and executeacceptance testsfromcucumber feature files and scenarios.createfeature filesand writetest scenarios and step definitions in cucumberusinggherkin languageand integrating withjira x-ray.applypage object model (pom)design for reusability and enhancing test creation and as well as in maintenance.conductsmoke, functional, positive, negative, integration, regression teststo support the project and deliver clean code, functionality to the client and users usingjava, maven, selenium webdriver, selenium grid, cucumber, junit.work oncross-browser testingthroughselenium webdriver, , andfirefox in parallel.prepare and executetest scriptsusingjavawithselenium webdriver in intellijfor automatingmanual test scenariosforweb applications,database, andclient/server (api automation)applications.utilizejenkinsas acontinuous integrationserver configuring withgit and mavenon anaws ec2machine to provide continuous testing for the project.execute theregression test suiteandsmoke tests,and generatehtmlreports among the screenshots of the failures to be sent to emails as well as other communication tools.performapi testingto validate endpoints and properjson/xmlstructure usingpostmanandrest assuredapplyingget, post, put, patch, deletemethods.conductsystem testinganduser acceptance testingfor every client and conductback-end testingwriting extensivesql queries.performback-end testingby writingsql queriesfordata validationinsqldeveloper and implementingjdbcconnection forautomationpurposes.participate in meetings with product owner and developers to discuss requirements, reviews, testing, and documentation for the application developed in anagileenvironment.work closely with developers and product owner to define the components of theautomation testingto validate the requirements of the application.research, analyze, report, and retest resolved bugs/defects both with the help ofautomation testingandmanuallywhen necessary.developtest scriptsto test the functionality of the application and executeautomation scriptson different browsers/environments and report defects/results to the team.responsible for testing the application against different environments in testing, development, and production.work with source version controlgit,creating branches for code reviewing and storing master branch of theframework.environment:agile, java, selenium webdriver, cucumber, gherkin, maven, junit, rest api, intellij, jira, jenkins, git, html, selenium grid, aws ec2, xml, chrome, , sql, jdbc, oracle, windows, ios.java sdet, 01/2019- 01/2021unitedhealth group–city,state,successfully built and maintained automation framework withpage object model (pom)design pattern utilizingjava selenium webdriverandcucumber.createdfeature filesusinggherkinlanguage, generated, and implementedstep definitionsin synchronization withcucumber runnerclasses.utilizedmavenfor project build, dependencies, and documentation purpose.createdsql queriesas part ofback-end testingby usingjdbc library.participated in preparingtest casesusingselenium webdriverto validate all ui components,mouse actions,andpopup windows.identified elements using various locators such asid, name, class, tag name, link text, partial link text, xpath, and cssselectors to createpage classesforpom design pattern.performedcross-browser testingagainstfirefox, chrome, internet explorer, safari, andheadlessto improve thebrowser compatibilityof the application.developed reusable functions, exception handling, and methods to improve work efficiency.performed scenario screenshots of important checkpoints and exceptions whenever it occurred during the execution of the application.performedapi testingusingpostmanandrest assured libraryexecuteget, post, put, patch, deletemethods as well asjson pathsyntax.generatedcucumber testsummaryhtmlreports mainly utilizingmaven-cucumber-reporting plugin.participated in all activities and all phases of theagile software developmentandtest development life cycle.set up acontinuous integrationsystem usingjenkinsgating to the merges in the code repository system such asgithub.created and maintained therequirements traceability matrixfor better test coverage.logged the defects injiraand maintained track of the defects injira x-ray.as a member of scrum team actively participated indaily scrum, sprint planning, sprint demo, and sprint retrospective meetings.createdtest plans, test scenarios, test cases, and test stepscovering bothpositive and negative scenarios.environment: agile, java, selenium webdriver, cucumber, maven, gherkin, jenkins, jira, git, html, xml, intellij idea, postman, chrome, firefox, sql, pom, api, windows.qa engineer, 02/2018- 01/2019vibrent health–city,state,responsible for web testing of company-3's intranet application, which provides employees features like employee database search, access to online documents, news/articles, events, etc.participated infunctional specificationsreview meetings with other teams.conducted manual testing for key features on each module and generated reportsperformedpositive and negative testing.user interface (ui) testing.involved in efforts to implement theui test automationusingjavaandselenium webdriver.conductedregression testingfor each release and maximized the test coverage.