Job description:
servicenow ba perspective, here are some of the requirements: years of experience: 8+ yrs as a business analyst. scrum master experience is plus. servicenow certifications preferred csa & safe scrum master. cloud knowledge & experience helpful (aws, aws certifications, azure) enterprise infrastructure experience desired1. education and experience: a bachelor's degree in a relevant field such as computer science, information technology, business administration, etc. previous experience as a business analyst, especially in the it service management domain.2. servicenow knowledge: demonstrated knowledge and experience with servicenow platform functionality, modules, and applications. familiarity with itsm processes, incident management, change management, problem management, and service catalog is often required.3. analytical skills: strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical servicenow configurations.4. communication and collaboration: excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. a business analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. process mapping and design: experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with servicenow capabilities.6. requirement gathering: proficiency in gathering business requirements, functional specifications, and user stories.7. documentation: strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. configuration and customization: knowledge of servicenow configuration and customization options, including business rules, client scripts, ui policies, and other customization techniques.9. change management: understanding of change management principles and best practices, as changes to servicenow configurations can impact business operations.

Resume:
<<summary2 years experience in developing portals and software applications/systems using sap, .net environment & microsoft sharepoint technologies for enterprises entities including coordinating ground-up planning, programming and implementation for core modules. highlightscertified professional developeradvanced knowledge of .net environmentadvanced knowledge of javascriptself-starterteam playerproblem solverflexible / adaptive experience 04/2015tocurrentfreelancer software engineerleidos beavercreek.develops software solutions by studying requirements analysis and information needs; conferring with stakeholders.performs software design using software development fundamentals and processes, debug, test, and deploy software solutions.design, develop and maintain key components of the software using asp , microsoft .net , sharepoint 2013 and client side technologies.implementation business process management using sharepoint-based workflows.actively participate in product design reviews by providing creative and practical ideas and solutions in a teamwork environmentprojects:expo dubai 2020 : intranet portal, projects and human resources management using sharepoint. expo is a universal scale registered exposition time slot sanctioned by the bureau of internationalexpositions.hrdf(human resources development fund) :internet portal using sharepoint. hrdf is saudi institute aims to build a core base of talented and highly educated future saudileaders and to provide them with strong networking opportunities. 02/2015to 07/2015sap abap developer internibm city.getting the business requirement document from functional consultant / functional analyst .analyze the business requirement.analyze the estimated time for development.development of object ( abap application).unit testing .releasing the object to testing environment .projects:erc (egyptian refining company) sap implementation :implementing sap enterprise suite. 11/2014to 02/2015sharepoint developernassej aas city.analysis: reading/understanding technical documents (requirements, design and release notes)drafted technical documents, including whitepapers.updated, modified and expanded existing software programs.developed portals using sharepoint and .net framework.maintain and troubleshoot the sharepoint development environment.projects:naseej hub : one intranet portal for all nassej company braches by sharepoint. 09/2014to 01/2015freelancer software engineer .analyze, design, maintain and develop custom software solutions for clients using various technologies.projects:gimble : e-commerce application for trade .job scrapper : search bot to collect jobs from different sources using .net framework. education expected in2014totodiploma professional software developementiti (information technology institute).gpa:9 month post-graduation scholarship as software engineerdesktop, web and sharepoint application development.business development, microsoft bi tools.net framework software developmentproject management, software methodologiessoft skills courses(time management, marketing, presentation skills)expected in2012totob.eng electronics and communicationdelta higher institute for engineering and technology,mansoura,gpa:graduation project : smart sensors and micro-control application.graduation project degree: excellent. skills programming language : c#, c++,sap abap.database : microsoft sql server, microsoft sql administrator.web technologies : asp.net,asp.net mvc, html, css, xml & allied technologies, javascript, angularjs, knockout, jquery, ajax, json, ado.net, linq, entity framework and web service.enterprise applications : sharepoint, sap.concepts : object oriented programming, design patterns, operating system, software engineering and business intelligence, algorithms and artificial intelligence (neural network).