Job description:
servicenow ba perspective, here are some of the requirements: years of experience: 8+ yrs as a business analyst. scrum master experience is plus. servicenow certifications preferred csa & safe scrum master. cloud knowledge & experience helpful (aws, aws certifications, azure) enterprise infrastructure experience desired1. education and experience: a bachelor's degree in a relevant field such as computer science, information technology, business administration, etc. previous experience as a business analyst, especially in the it service management domain.2. servicenow knowledge: demonstrated knowledge and experience with servicenow platform functionality, modules, and applications. familiarity with itsm processes, incident management, change management, problem management, and service catalog is often required.3. analytical skills: strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical servicenow configurations.4. communication and collaboration: excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. a business analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. process mapping and design: experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with servicenow capabilities.6. requirement gathering: proficiency in gathering business requirements, functional specifications, and user stories.7. documentation: strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. configuration and customization: knowledge of servicenow configuration and customization options, including business rules, client scripts, ui policies, and other customization techniques.9. change management: understanding of change management principles and best practices, as changes to servicenow configurations can impact business operations.

Resume:
<<summaryeit certified engineer and astqb certified qa professional with extensive coding experience in c#. over 7+ years of experience in it industry, involving software design, analysis, documentation and testing of different applications.thorough quality assurance professional highly skilled in manual and automation testing.partners successfully with project management and development team members to put out high-quality software for customers.certified scrum master, efficient in working in agile environment.experience in developing and maintaining windows applications in .net using c#.experience with common design patterns and s.o.l.i.d. principles, test-driven development/tdd, agile development practices, code walkthrough.engaging quality control analyst with excellent collaboration and troubleshooting skills. highly effective in working with clients, peers and cross qa teams. skills technical skills c#.net, sql, java, javascript, html, css, javascript, python, r, python, r, ssis, crystal reports, ssrssql management studio, visual studio, bugzilla, jira, confluence, alm.windows, ios, linux. /cdsoftware development life cyclecertified scrum mastertime management and prioritizationdecision making. results and deadline-drivensoftware release and versioningverbal and written communicationtest procedure documentationcross-functional team collaboration experience software qa lead, 05/2022tocurrentgeneral motors–wfh_city,mi,coordinate, task, train and evaluate subordinates in work policies and procedures.analyze workflows and established priorities for daily operations and ensure that projects and tasks are qa complete on time.lead on creating project qa plans and task breakdown.convene and conduct daily standup calls and help in solving any roadblocks in testing of different projects.conduct retrospectives of any tasks/projects test plans and deadlines, coordinate and follow-up on action items.collaborate with project sponsor/submitter on the creation and updating of product & feature documentation for qa to test effectively.met with stakeholders to collaborate and resolve problems along with other teams.review and approve project test plans and deadlines prior to implementation.provide support to other teams in regards to testing and designed internal testing tools and frameworks so it can be easier to use for other teams.in collaboration with the business analyst, gather and ensure that requirements, functional specifications, and details are of sufficient clarity and quality and are suitable for qa work.coordinate gathering of developer and qa effort estimates.manage and define impact on qa regarding the scope and requirement changesidentify gaps or weak spots in qa processes and procedures, analyze and propose solutions.create and define test plan, test scenarios, and test cases.verify and validate that all requirements and specifications are met in the developed software solution (including traceability matrix).verify that all test cases pass and that any failures are sufficiently justified and logged.ensure that developed software components are of sufficient quality and suitable for release.perform manual exploratory testing and automation testing of different projects.assist in the isolation and determination of software failures (bugs/defect) and dependent conditions and steps and data to reproduce.software developer, 05/2019to 08/2022university of california– ,responsible for analysis, design, implementation, testing and maintenance of software development life-cycle (sdlc) projectsbeing part of the quick response team, responsible to check for any production issues reported in bug tracking tool like jira and find the resolution with a dayresponsible to work and communicate with non technical clients to understand their requirements , analyze potential, solutions and translate requirements into designsdesigned, developed and deployed scalable .net library projects using c# within project schedules and deadlinesassist and support sqa and pqa teams in deploying the code and testing in productionresponsible to accurately estimate development effort and assess impact and complexity of project taskssupport and maintain software programming applications and components by identifying and correcting defects using visual studio and c# programming language.enhanced existing systems by analyzing business objectives, preparing an action plan and identifying areas for modification and improvementcreated different component classes and interfaces using .net framework 3.5 with object oriented programming methodology and applying solid principlesdeveloped system designs in consideration of areas such as flexibility, maintainability, scalability and performanceinteracted with sql server using queries, stored procedures and entity frameworkinvolved in the development and execution of unit test casesworked together with team members to find better and more efficient approaches, enhancing the application and implementing coding standards.designed, deployed, and maintained complex reports using sql server 2012 reporting services (ssrs) and visual studio 2012maintain users / roles / permissions, security of the reporting server.responsible to create customized reports by parameterized queries, adding filters, using expressions, calculations, prompts, summaries and functionsresponsible to develop and enhance existing stored procedures, views, functions, database objects to meet additional requirements of reports or new custom reports.detailed documentation of all the existing and new processes/requirement in confluence.analyze, create and maintain custom reports using javascriptused svn repository management tool to track and maintain code baseparticipated in code review meetings, providing input on bugs, inefficiencies and potential solutions to emergent issues.delivered code to meet functional or technical specifications.as a member of the scrum team participated in daily standup meetings, project status meetings as well as retrospective meetings and other review meetings.sr. qa engineer, 05/2016to 05/2019abbvie, inc–ia,state,responsible for conducting functional and regression testing of different windows applicationsreviewed functional specifications and business requirements to develop test plans, test cases, ensuring the quality and stability of the system throughout the projectinvolved in pre testing activities like design review and requirements inspections to identify ambiguity and inconsistency in requirements as well as improve existing company software systems/servicesresponsible for communicating/discussing with other departments of all software testing aspects; determine the scope of testing, providing qa estimates, meeting the timelines and prioritizing the testing effortimplementing test cases using manual testing and writing some automated tests in creation of detailed test plans and scenarios for different applications per functional requirements and business specificationsidentified, analyzed, and documented defects utilizing bugzilla and jira as defect tracking systemscreated tractability matrices making the bugs reproducible, develop test cases, bug reports and other test related documents in confluenceresponsible for developing and executing complex sql queries in sql server using management studio in order to view success/failure status of the processed orders and to validate that data during end-to-end testing stageresponsible to monitor and trouble shoot the test environment for any issues and system compatibility checksextensively work and define test scenarios, test data and test cases for smoke testing and execute them during the production releaseinvolved in system integration and user acceptance testing (uat) on later stages of sdlcprovided data integrity facilitating team with technical guidance and support as needed with analyzing and understanding of any production issuescommunicated significant issues or bugs identified during quality assurance activities and provides recommended process improvements to development teamworked directly with cross-department management members to educate, train, and aid in integration and roll out of new, requirements on existing and new applicationsassisted other team members and project managers in testing specific client related unique requirementshelped to enforce test development standards in coordination with senior management. education and trainingmaster of science:electrical and computer engineering,expected in 01/2016totexas tech university-,gpa:gpa: 3.5bachelor of engineering:electronics engineering,expected in 01/2014toandhra university-,gpa:gpa: 3.8.