Job description:
position: business analyst ivlocation: st. louis, mo (onsite from day one)duration: 6+ month contract to hire job description: reviews, analyzes, and evaluates information technology systems operations. determines user needs and requirements and recommends ways to improve systems. serves as the primary point of contact between users and engineeringdevelopment staff. identifies, documents, reports and tracks system issues. supports the process of translating business needs into formal technical requirement deliverables.10 + years of experience.

Resume:
<<summarydedicated and focused clerk who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. seeking a role of increased responsibility and authority. skills microsoft office suite experience clerk/data entry specialist, 01/2012-presentmci– ,assist the medical management department by entering medical insurance authorizations for major medical procedures such as surgeries, durable medical equipment and physical therapy.authorizations are time-sensitive and have been able to consistently exceed 7 day goal.prepare medicare and commercial denial letters for members accurately and efficiently.sort and distribute incoming mail.operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.contributes to team effort by distributing faxes when utilization review nurses need them in order to complete authorizations.substitute teacher/assistant, 01/2010- 01/2012carepathrx–longwood (ahhi),fl,worked closely with children ages six weeks to five years by exposing them to education al ideas through play, music and poetry.educated children through play sessions involving interactive reading concepts. in pertained to teacher's lesson plans. order to promote self-creativity and independence.completed and organized daily reports and lesson plans which were reported directly to the director, staff and parents.planned and facilitated parent - order to update parents on children's' progress throughout the school year.telephone sales representative, 01/2010-carepathrx–oh,state,managed yellow pages business advertising accounts within assigned markets.page 2 jessica claire gained extensive experience in marketing and comprehensive advertising programs to small business clients to include print yellow pages, online yellow pages, search engine marketing programs and websites.worked alongside graphics department to design customer ads.achieved above average on call volume maintaining an average 68-75 calls per hour.collection specialist, 01/2007- 01/2009carepathrx– ,received and responded to a high volume of inbound calls from regions bank customers in a fast-paced environment while also resolving customer complaints and negotiating payment arrangements.collected on past due lines of credit and overdrawn accounts.followed through on customer inquiries, requests or complaints.resolved issues promptly and placed follow-up calls to customers as necessary.attained high sales performance standards.received highest attainable score on graded call reviews performed by superiors conducted weekly.mastered 10-key stroke.achieved above average on call volume maintaining an average 75-100 calls per hour.collection specialist, 01/2007- 01/2009carepathrx– ,received and responded to a high volume of inbound calls from regions bank customers in a fast-paced environment while also resolving customer complaints and negotiating payment arrangements.collected on past due lines of credit and overdrawn accounts.followed through on customer inquiries, requests or complaints.resolved issues promptly and placed follow-up calls to customers as necessary.attained high sales performance standards.received highest attainable score on graded call reviews performed by superiors conducted weekly.mastered 10-key stroke.achieved above average on call volume maintaining an average 75-100 calls per hour.collection specialist, 01/2007- 01/2009regions financial corp–city,state,received and responded to a high volume of inbound calls from regions bank customers in a fast-paced environment while also resolving customer complaints and negotiating payment arrangements.collected on past due lines of credit and overdrawn accounts.followed through on customer inquiries, requests or complaints.resolved issues promptly and placed follow-up calls to customers as necessary.attained high sales performance standards.received highest attainable score on graded call reviews performed by superiors conducted weekly.mastered 10-key stroke.achieved above average on call volume maintaining an average 75-100 calls per hour.collection specialist, 01/2007- 01/2009regions financial corp–city,state,received and responded to a high volume of inbound calls from regions bank customers in a fast-paced environment while also resolving customer complaints and negotiating payment arrangements.collected on past due lines of credit and overdrawn accounts.followed through on customer inquiries, requests or complaints.resolved issues promptly and placed follow-up calls to customers as necessary.attained high sales performance standards.received highest attainable score on graded call reviews performed by superiors conducted weekly.mastered 10-key stroke.achieved above average on call volume maintaining an average 75-100 calls per hour. skills 10-key, ads, advertising, art, communication skills, excellent oral, interpersonal skills, conferences, creativity, credit, resolving customer complaints, clients, customer satisfaction, customer service skills, fast, faxes, facsimile, graphics, insurance, lesson plans, letters, director, marketing, medical management, mail, microsoft office suite, negotiating, office machines, organizational skills, page, photocopiers, physical therapy, poetry, progress, reading, sales, scanners, teacher, team player, 55 wpm, type, voice mail, websites, written.