Job description:
servicenow ba perspective, here are some of the requirements: years of experience: 8+ yrs as a business analyst. scrum master experience is plus. servicenow certifications preferred csa & safe scrum master. cloud knowledge & experience helpful (aws, aws certifications, azure) enterprise infrastructure experience desired1. education and experience: a bachelor's degree in a relevant field such as computer science, information technology, business administration, etc. previous experience as a business analyst, especially in the it service management domain.2. servicenow knowledge: demonstrated knowledge and experience with servicenow platform functionality, modules, and applications. familiarity with itsm processes, incident management, change management, problem management, and service catalog is often required.3. analytical skills: strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical servicenow configurations.4. communication and collaboration: excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. a business analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. process mapping and design: experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with servicenow capabilities.6. requirement gathering: proficiency in gathering business requirements, functional specifications, and user stories.7. documentation: strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. configuration and customization: knowledge of servicenow configuration and customization options, including business rules, client scripts, ui policies, and other customization techniques.9. change management: understanding of change management principles and best practices, as changes to servicenow configurations can impact business operations.

Resume:
<<career overviewexpert level user interface front end web developer with high-quality skills, professional attitude, and conscientious commitment looking to give star-quality work to a company that cultivates an environment of creativity, caring, fun and professionalism. qualificationsweb coding languages:html, html5, css, css3, javascript, jquery, angular, php and .net (c# and vb.net) integration, wordpress customization and template developmentsoftware & tools:adobe suite (dreamweaver, photoshop, illustrator, flash), office suite (word, excel, powerpoint), visual studio, various project management and versioning, trello, basecamp, daptiv, projectwriting & communication:numerous articles online on web design and development. written over 200 articles in many topics, regular contributor to stack overflowawards & certifications:toastmasters public speaking communicator and advanced leadership awards, best website award for district one toastmasters website, and two local toastmasters chapter websites work experience senior front end software web developer, 06/2010to 02/2016motion recruitment– ,coded conversion-friendly sites for multi-million dollar companies that tripled and quadrupled their online salescoded photoshop files into pixel-perfect and functioning pages with html, .net environmentupdated hundreds of websites and website versions in record speed with minimal qa, without compromising quality.coded wordpress sites and blogs customized to clients' websites to match look, feel and functionality of their ecommerce or regular websites coded email templates with standardscoded shopify, volusion and zendesk sites to match client websitesdeveloped, designed and coded the ecommerce admin for all clients, including reports and loggingdeveloped templates, standards and compliance for best practices codingrecorded video instructions and tutorials for clients to show them how to use their content management systems.art director, graphic designer,2009to2010advanced bionics (through aquent)–city,state,won this position in a 2-week contest designing sample layouts.and designed software interface for the audio technicians, for the innovative miracle ear implant, cochlear implant.worked within .net framework sdk to customize the interface and designed all icons, structure and layout to comply with the branding of the company.senior web developer,2007to2009ovation tv (through aquent)–city,state,coded entire ovation tv channel website of hundreds of pages from scratchmaintained the ad service (doubleclick) and updates.implemented custom community social networkimplemented custom cms for the website and was part of a team to convert the website seamlessly.art director, senior web developer & graphic designer,2006to2007north american midway entertainment–city,state,designed, developed and managed websites for company and for amusement parks and fairs across north america.created brand-friendly marketing materials for fairs including: signs, posters, billboards, flags, tents, advertisements, postcards, magazine layouts, brochures.single-handedly created rfps (request for proposals), large and branded packages to seek to provide food, rides and games to fair companies.we won every fair request, bringing millions of dollars.intranet developer & designer, help desk, 01/2005to 01/2006jmbm, llp–city,state,worked for law firm as intranet developer and designer.worked with back end developer to create business automation for the intranet and implemented the design for conference scheduling, various form requests, and company directory with vcards.also performed duties as help desk for the it department. skills web development, project leadership and management, writing and communication education and trainingbachelor of arts:music/math,expected in1998tocolumbia university-new york,nygpa:certificate of achievement:writing,expected in2006touniversity of california los angeles-los angeles,cagpa:.