Job description:
servicenow ba perspective, here are some of the requirements: years of experience: 8+ yrs as a business analyst. scrum master experience is plus. servicenow certifications preferred csa & safe scrum master. cloud knowledge & experience helpful (aws, aws certifications, azure) enterprise infrastructure experience desired1. education and experience: a bachelor's degree in a relevant field such as computer science, information technology, business administration, etc. previous experience as a business analyst, especially in the it service management domain.2. servicenow knowledge: demonstrated knowledge and experience with servicenow platform functionality, modules, and applications. familiarity with itsm processes, incident management, change management, problem management, and service catalog is often required.3. analytical skills: strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical servicenow configurations.4. communication and collaboration: excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. a business analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. process mapping and design: experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with servicenow capabilities.6. requirement gathering: proficiency in gathering business requirements, functional specifications, and user stories.7. documentation: strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. configuration and customization: knowledge of servicenow configuration and customization options, including business rules, client scripts, ui policies, and other customization techniques.9. change management: understanding of change management principles and best practices, as changes to servicenow configurations can impact business operations.

Resume:
<<summarywireless communications engineer with experience in umts, lte cellular technologies and working with oems for their product launches. experience in providing technical support for critical issues and coordinating with cross functional teams during bring up phase for the latest chipsets in market. highlightslte, wcdma, wireless networks, wireless tools: qxdm, qcat, qpst, engineering & deployment agilent, cmw500, maxplan, proscout, matlablanguages: python,c,shell script os: windows, linux, unixsoftwares: slickedit, eclipse, oracle, perforce, vim, other: salesforce, jira, prism, perforce, ibmgdb clearcase, ibm clearquest, sharepoint experience 01/2013topresentsenior software engineerametek, inc.– ,working with the umts/lte customer engineering team and my work involves debugging wcdma, lte protocol issues that are reported by the oems and providing thorough analysis and resolutions interacting closely with oems to ensure their devices are launched successfully in the market primary expertise is on l1/l2/rrc and the interaction with non-access stratum layers and other technologies such as gsm and lte for inter-rat issues contributed towards multiple successful product launches such as the snapdragon 801, 505, 808, 810,821 chipsets.designated point of contact for multiple modules in my team which requires collaborating cross functional teams replicate field issues in the lab setup to find the root cause for critical issues and also prepare technical documentation submitted an idf proposal as part of a three member team, based on a solution that we proposed for a field issue awarded multiple qualstars which are given as an appreciation for individual contributions. 09/2012to 12/2012telecom analystcostco wholesale corporation– ,researched patents on wireless and networking topics to verify existence of relevant prior art for a submitted patent utilized my expertise to provide technical advice on critical prior art for patents in contention. 05/2011to 08/2011engineering internforterra, inc.– ,designed and developed a web portal based on restful web services which uses spring framework practiced agile software development methodology & test driven development methodology programmed apis to add, modify, delete and authorize mobile devices assigned to user eligible for video services. 09/2008to 07/2010software engineerautodesk inc.–ohio.indiaworked on development of multiple modules of a billing & charging solutions product for a client called comverse performed additional tasks such as software testing, software deployment & technical documentation took ownership of various modules, performed software installations and practiced server management techniques awarded the best performer award and also the team award for excellence. education expected in2012totomaster of science:telecommunication and managementjames clark school of engineering, university of maryland-college park,mdgpa:telecommunication and management 6 director of student affairs for the telecommunication student and alumni network (tsan)expected intotoadvanced wireless communication (cdma2000, lte, wcdma), wireless ofdm technologies, pcs/aws implementation, design & analysis of communication networks (using opnet), optimization and analysis of gsm networks (drive testing):-,gpa:expected in2008totobachelor of science:telecommunications-,gpa:expected intotom.s:ramaiah institute of technology, visveswaraiah technological university-bangalore,gpa:secured first class with distinction skills agile, art, billing, c, clearcase, client, debugging, eclipse, functional, gsm, ibm, linux, market, matlab, access, sharepoint, windows, 2000, networking, , optimization, oracle, prism, proposal, python, shell script, software development, software testing, technical documentation, umts, unix, video, web portal.