Job description:
servicenow ba perspective, here are some of the requirements: years of experience: 8+ yrs as a business analyst. scrum master experience is plus. servicenow certifications preferred csa & safe scrum master. cloud knowledge & experience helpful (aws, aws certifications, azure) enterprise infrastructure experience desired1. education and experience: a bachelor's degree in a relevant field such as computer science, information technology, business administration, etc. previous experience as a business analyst, especially in the it service management domain.2. servicenow knowledge: demonstrated knowledge and experience with servicenow platform functionality, modules, and applications. familiarity with itsm processes, incident management, change management, problem management, and service catalog is often required.3. analytical skills: strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical servicenow configurations.4. communication and collaboration: excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. a business analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. process mapping and design: experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with servicenow capabilities.6. requirement gathering: proficiency in gathering business requirements, functional specifications, and user stories.7. documentation: strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. configuration and customization: knowledge of servicenow configuration and customization options, including business rules, client scripts, ui policies, and other customization techniques.9. change management: understanding of change management principles and best practices, as changes to servicenow configurations can impact business operations.

Resume:
<<professional summaryyoung professional with hands-on experience analyzing data and model structures for large companies, including the telecom industry. skilled data analyst and business consultant. accomplished in problem solving, advising best solutions and improving business through data analysis. experience leading teams and presenting projects. committed to delivering best possible outcomes and consistently recognized for outstanding excellence on several projects. highly regarded by peers and co-workers. technical proficiency in bscs ix, cognos, bmc remedy, tableau, putty, image now, rstudio, oracle, mysql, java, html, python, shell and pearl. areas of expertisedata analysis & visualization, data warehousing, decision modeling, business intelligence, data & statistical analysisoperations management, project leadership, reporting & analysis, client management, product development,change management experience senior software engineer,2004to2011the hartford– ,analyzed data and implemented functional strategy for billing and rating system, using business intelligence etl tools; and led 24x7 operationsteam of 25 members for data modeling, system monitoring, kernel upgrades, job scheduling and administration improved management decision effectiveness for a telecom service provider in india by analyzing and managing data; and configuringrating packages. achieved weekly execution labor time savings of 10 hours by automating procedures and scripts. managed billing operations for 22+ states in india, consisting of 60+ servers providing 24/7 support to 8+ million subscribers by organizingand supporting online software operations both on-site and at remote data centers improved incident resolution efficiency from 67% to 97% through more rigorous management and mentoring achieved 99% system availability for 21 months, awarded client appreciation for multiple projects decreased sla by 27%, by assigning roles, tasks and deadlines to individuals and mapping expertise/specialization. improved testing quality/outcome by enhancing and automating business scenarios; developed test approach, plan and scripts enhanced revenue and marketing departments’ customer satisfaction by brainstorming with subject matter experts to improve knowledgeof issues, requirements, expectations and business critical scenarios worked closely with clients to analyze it system requirements, clients’ information technology needs and their resources in order to planit projects and fulfill clients’ expectations, researched and documented existing business process for bscs ix system developed it system specifications after evaluating customer’s nature of work and business volume led process-improvement focus groups as part of functional redesign for bscs ix customization system education master of science:executive management of technology,expected in2017tonew york university-brooklyn,new yorkgpa:coursework: business analytics, managing tech change and innovation, economics strategy, tech strategy, organizational behavior, global innovation.bachelor of engineering:electronics and telecommunications,expected in2012tomumbai university-mumbai,maharashtragpa:coursework in microprocessor, microcontrollers, data encryption/decryption, basic fundamentals of java & c++ skills build computers, call center, closing, computer repair, customer service, electronics, team leader, listening, meetings, excel, powerpoint, windows 7, windows 8, microsoft windows xp, microsoft word, progress, sales, supervision, technical support, troubleshooting, vista.