Job description:
servicenow ba perspective, here are some of the requirements: years of experience: 8+ yrs as a business analyst. scrum master experience is plus. servicenow certifications preferred csa & safe scrum master. cloud knowledge & experience helpful (aws, aws certifications, azure) enterprise infrastructure experience desired1. education and experience: a bachelor's degree in a relevant field such as computer science, information technology, business administration, etc. previous experience as a business analyst, especially in the it service management domain.2. servicenow knowledge: demonstrated knowledge and experience with servicenow platform functionality, modules, and applications. familiarity with itsm processes, incident management, change management, problem management, and service catalog is often required.3. analytical skills: strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical servicenow configurations.4. communication and collaboration: excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. a business analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. process mapping and design: experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with servicenow capabilities.6. requirement gathering: proficiency in gathering business requirements, functional specifications, and user stories.7. documentation: strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. configuration and customization: knowledge of servicenow configuration and customization options, including business rules, client scripts, ui policies, and other customization techniques.9. change management: understanding of change management principles and best practices, as changes to servicenow configurations can impact business operations.

Resume:
<<career overviewa position to lead diverse teams of professionals to a new level of success. qualificationscommunication/project managementdemonstrated leadership skill in effectively increasing the productivity of the team.experience d in facilitating team efforts and communicating project objectives, parameters, status, and outcome to stakeholders.strong organization and planning skills, and ability to handle multiple projects effectively.experience d in leading and motivating team members for timely and successful completion of projects.strong communication skills with technical and non-technical staff both orally and in writing developed through projects and work experience.experience d in providing quality information that is accessible, secure, manageable and effectively leveraged to meet the needs of enterprise stakeholders.ability to build strong relationship with coworkers and other sections and divisions to ensure organization goals and objectives are met.ability to plan long term goals to ensure the success of the organization.ability to make effective decisions for the success of the projects.strong public speaking skills developed through giving speeches and presentation in front of variety of audience.strong technical, analytical and problem-solving skills and an ability to analyze problems and plan long term solutions. programming languages java, javascript, c++, c in unix/linux, c#. .net, cobol, html, xml, perl, software and database management system visual studio .net, sql server 2005, sql server 2008, sql server 2008 r2, sql server 2012, sybase, oracle work experience 01/1tocurrentsystems software specialist iii (t)broadridge–.managed all aspects of business intelligence competency center (bicc) hardware and software refresh project.demonstrated leadership skills in effectively increasing the productivity of the team by providing training and knowledge transfer amongst the team members.effectively managed new reporting requirements of two major enterprise projects sdio and cubs.effectively managed ui fraud detection project from bicc's perspective.inspired and built strong and effective working relationships across all disciplines.facilitated team efforts and communicated project objectives, parameters, status, and outcomes to stakeholders.demonstrated leadership skills, ensured quality and drove efforts towards project's success through proper assignment of resources, prioritization of tasks.demonstrated leadership skills in overseeing project with operating budget of approximately $1.25m.experience d in planning long term activities ensuring products are well maintained and kept up to date.experience d in leading and mentoring multiple teams for successful completion of projects.experience d in managing and completion of multiple projects by assigning appropriate staff to the projects.experience d in equally distributing the workload amongst the team memberscommunicating with multiple teams to ensure best resource allocation for timely completion of the projects.experience d in developing cost effective plans, making recommendations to senior management, and successfully implementing changes to the current systems.planning and managing major upgrade, migration and conversion projects.communicating with vendors to expedite, support and resolve technical issues and provide best product to the customers.managed all aspects of business intelligence competency center (bicc) hardware refresh project and enterprise wide monitoring project.demonstrated leadership skills while overseeing the business application services group as acting supervisor.inspired and built strong and effective working relationships across all disciplines.facilitated team efforts and communicated project objectives, parameters, status, and outcomes to stakeholders.demonstrated leadership skills, ensured quality and drove efforts towards project's success through proper assignment of resources, prioritization of tasks.facilitated the development, management and governance of current and future state enterprise architecture based upon strategic business directions.technical lead of the infrastructure of major enterprise wide data warehouse system business intelligence competency center (bicc).demonstrated leadership skills in overseeing hp quality center hardware refresh project with operating budget of $1.25m. 01/2012to 01/2012lead architect for major enterprise wide systemshp quality center–.and application lifecycle management.lead architect of in-house developed applications benefit claim inventory system (bcis).experience d in planning long term activities ensuring products are well maintained and kept up to date.experience d in planning, documenting, designing and implementing architecture for commercial of the shelf (cots) products and in house developed applications.experience d in leading and mentoring multiple teams for successful completion of projects.experience d in virtualization technique: hyper-v, vmware.experience d in sql clustering and windows clustering.communicating with multiple teams to ensure best resource allocation for timely completion of the projects.experience d in developing cost effective plans, making recommendations to senior management, and successfully implementing changes to the current systems.planning and managing major upgrade, migration and conversion projects.communicating with vendors to support and resolve technical issues and provide best product to the customers.working with multiple teams and vendors to support the enterprise wide systems. 09/2009tocurrentsystems software specialist iidawat-e-islami, inc–.effectively planned and managed to expand the organization from state level to national level.ability to manage and retain 5 different divisions within the state of california with 9 full-time employees and more than 25 volunteer staff.ability to lead diverse teams of professionals.facilitated the development, management and governance of current and future state of the organization based upon strategic directions.demonstrated strong attention to detail and focus on task completion.ensured quality and drove efforts toward project's success through proper assignment of resources, prioritization of tasks and proper allocation of budget.effectively built strong working relationship within the organization.facilitated team efforts and communicated project objectives, parameters, status, and outcomes to stakeholders.demonstrated a clear vision for different departments within the organization as a role model to mentor, inspire, motivate and develop individual that contribute in meeting goals.ability to provide well-informed, operative and timely decisions; able to recognize the impact and implications of decisions.demonstrated leadership skills in overseeing projects with operating budget of $2m.ability to plan long term goals to ensure the success of the organization.experience d in regularly reviewing the goals, objectives and budget of the organization.strong public speaking skills developed through giving speeches and presentation in front of variety of audience.technical lead of the infrastructure of major enterprise wide testing systems: performance center, application lifecycle management.technical lead of the infrastructure of major enterprise wide data warehouse system.experience in planning, documenting, designing and implementing architecture for commercial of the shelf (cots) products.experience in leading multiple teams for successful completion of projects.experience in virtualization technique -hyper-v.experience in creating multiple clustered environments to minimize the number of physical servers.experience d in sql clustering and windows clustering.communicating with multiple teams to ensure best resource allocation for timely completion of the projects.developing cost effective plans, making recommendations to senior management, and successfully implementing changes to the current systems.mentor co-workers to achieve project goals.planning and managing major upgrade, migration and conversion projects.communicating with vendors to resolve technical issues and provide best product to the customers.work with multiple teams and vendors to support the enterprise wide systems.01/1to01/1associate programmer analystfranchise tax board–.technical lead of the infrastructure and database architect of two major enterprise wide systems: professional audit support system (pass) and accounts receivable collection system (arcs).planning and managing major upgrade, migration and conversion projects.communicating with multiple teams to ensure best resource allocation for timely completion of the projects.communicating with vendors to resolve technical issues and provide best product to the customers.developing plans, making recommendations, and implementing changes to increase the performance of the database environment.worked with multiple teams and vendors to support the enterprise wide databases.installing, configuring, testing and maintaining database management software.supporting backup and recovery capabilities and processes that protect data against hardware or software failure.troubleshooting and repairing complex database issues for technical and non technical customers.provide technical assistance in issues dealing with performance, tuning and query analysis.analysis, design, development, test and implementation of accounts receivable collection system (arcs) automated processes.trouble shooting and performing code fixes.performing unit, integration and performance testing of new and modified batch processes.daily monitoring and coordination of the arcs background batch processes.provide technical assistance in matters dealing with arcs automated processes.represent the arcs development section on special terms and project.analyze and develop solutions for complex legislative, executive, and control agency directives for the collection systems.testing, documenting and analyzing upgrades to the current system.assisted dba in tuning databases and query analysis. education and trainingexpected intotobachelor of science:computer sciencecalifornia state university-,gpa:bachelor of science, computer science california state university, sacramento december 2006 gpa: 3.87 skills budget, leadership skills, governance, mentor, architecture, documenting, testing, data warehouse, business intelligence, clustering, cots, hyper-v, sql, virtualization, windows clustering, accounts receivable, collection, credit, databases, query analysis, technical assistance, enterprise architecture, associate, integration, accounts, performance testing, solutions, mentoring, inventory, operations manager, scom, system center operations manager, vmware, audit, database management, increase, , user interface, .net, c#, c++, cobol, database management system, html, java, javascript, sql server, oracle, perl, problem-solving, project management, r2, sap, sql server, sql server 2005, sql server 2008, sql server 2008 r2, sql server 2012, strong communication skills, sybase, unix/ .net, visual studio, visual studio .net, xml.