Job description:
about grainger grainger is a leading broad line distributor with operations primarily in north america, japan and the united kingdom. we achieve our purpose, we keep the world working, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money. we're looking for passionate people who can move our company forward. as one of the 100 best companies to work for, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. we embrace new ways of thinking and recognize everyone is an individual. find your way with grainger today. position details the engineering business analyst has the responsibility of being very deep in our technology project and product work and being a key team member who knows all aspects. the engineering business analyst is aligned to challenging projects and brings high value insights to our engineering teams. the engineering business analyst may be involved in multiple technology projects at a time and will need excellent technical skills to ensure projects are being completed on time and at the highest of quality. you will work with grainger's software engineers and portfolio managers, with you main responsibility being writing stories to be implemented by the engineering team. the engineering business analyst must have a blend of business and technical skills as they must understand the business cases and requirements and then help to analyze and solicit requirements. using the requirements, you must make technical documentation and write stories for the engineering team to use. throughout the lifecycle of a project, you may develop data models and process flows, facilitate implementation through training, update cost estimates and timelines, and assist with testing and change management. you will partner with multiple team members in different functions and levels during a project, including software engineering, portfolio management, quality, finance, product, and operations. your role will have a focus on process improvement as well as diagnostics at the end of a project to ensure effectiveness. you will report to the manager, engineering business analysis. you will develop technical solutions to business problems by defining and documenting requirements.write user stories and ensure integrity of stories across projects.write and validate acceptance criteria within area of expertise. groom and maintain user stories.define and perform functional configurations.complete impact analysis for complex projects and products.facilitate requirements gathering sessions to aid partners in exposing and explaining their needs.conduct industry and internal research and apply best practices to grainger.ensure decision-making by retrieving and aggregating data from multiple sources and compiling it into a clear and applicable format; have an opinion as to what a correct decision is and influence the engineering team.create artifacts and provide data-driven recommendations that are clear to your business and technology partners.help lead tactical planning discussions.develop scaled, automated, user-friendly systems, reports and dashboards to support our needs. you have babs in business, computer science, finance or related field5+ years of relevant work experience in a business analyst, data analyst or statistical analyst roledeep technical expertise regarding it systems, workflows, and data structuresexperience summarizing multiple types and sources of information into actionexperience working with senior business and technical partners; including experience pushing back respectfully to get projects completedexperience operating in an agile context rewards and benefits with benefits starting day one, grainger is committed to your safety, health and wellbeing. our programs provide choice and flexibility to meet our team members' individual needs. check out some of the rewards available to you at grainger medical, dental, vision, and life insurance planspaid time off (pto) and 6 company holidays per yearautomatic 6% 401(k) company contribution each pay periodemployee discounts, parental leave, 3:1 match on donations and tuition reimbursementa comprehensive set of emotional, financial, physical and social wellbeing programs dei statement we are committed to . we are proud to be an equal opportunity workplace.

Resume:
<<summaryhighly motivated sales associate with extensive customer service and sales experience. outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. skills performance driven.10+years combined experience in customer service, patient services, entry processing, and scheduling.microsoft office - excel (intermediate to advanced), word (intermediate), outlook (advanced),powerpoint (intermediate).typing at a speed of 100 wmp, 10 key. experience 03/2016topresentdata entry specialistelara caring ,compile, sort and verify the accuracy of data before it is entered. re-enter data in verification format to detect errors.store completed documents in appropriate locations. report them to supervisors.ensures that all invoices are completely entered in a timely and accurate manner.on assigned days, all mail is broken down, sorted in an accurate, efficient and timely manner.ensures that on assigned days, mail is scanned in an accurate, efficient and timely manner. 11/2015to 02/2016administrative assistantqualtek ,answer telephones and give information to callers, transfer calls to appropriate individuals.operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.set up and maintain paper and electronic filing systems for records, correspondence, and other material.open, read, route, and distribute incoming mail or other materials and answer routine letters.complete forms in accordance with company procedures.make copies of correspondence or other printed material.compose, type, and distribute meeting notes, routine correspondence, and reports.maintain scheduling and event calendars.schedule and confirm appointments for clients, supervisors.order and dispense supplies.provide services to customers, such as order placement or account information.coordinate conferences and meetings.operate electronic mail systems and coordinate the flow of information, internally or with other organizations. 08/2015to 02/2016scheduler/customer service representativeeastern metal supply ,obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.prepare invoices, shipping documents, and contracts.inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.receive and respond to customer complaints.check inventory records to determine availability of requested merchandise.compute total charges for merchandise or services and shipping charges.schedule appointments for customers needing repairs on their existing appliances. 04/2015to 08/2015receptionistlaz parking ,greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.transmit information or documents to customers, using computer, facsimile machine.hear and resolve complaints from customers or the public.provide information about establishment, such as location of departments or offices, services provided.receive payment and record receipts for services.schedule appointments and maintain and update appointment calendars.keep a current record of staff members' whereabouts and availability.provide support for sales team in managing operation work flow.demonstrate proficiency in telephone, e-mail, fax, and front desk reception within a high volume environment.schedule appointments for appliances being delivered. 05/2014to 04/2015customer service representative/cashierstop-n-go city,state,receive payment by cash, check, credit cards, automatic debits.issue receipts, refunds, change due to customers.assist customers by providing information and resolving their complaints.establish or identify prices of goods, services or admission, and tabulate bills using calculators, optical price scanners.greet customers entering establishments.answer customers' questions, and provide information on procedures or policies.sell tickets and other items to customers.process merchandise returns and exchanges.maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.stock shelves, and mark prices on shelves and items.request information or assistance using paging systems.count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.calculate total payments received during a time period, and reconcile this with total sales.monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.supervise others and provide on-the-job training.keep periodic balance sheets of amounts and numbers of transactions. 04/2013to 12/2013puller/processorcti paper city,state,read orders to ascertain catalog numbers, sizes, colors, and quantities of merchandise.update daily logs for tracking file movements.obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.check inventory records to determine availability of requested merchandise.review orders for completeness according to reporting procedures and forward incomplete orders for further processing.confer with production, sales, shipping, common carrier personnel in order to expedite or trace shipments. post orders on records.verify customer and order information for correctness, checking it against previously obtained information as necessary.prepare invoices, shipping documents, and contracts.inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.compute total charges for merchandise or services and shipping charges. 03/2005to 01/2010patient services assistant/travel coordinatorwilliam s. middleton veterans memorial hospital city,state,coordinate communication between patients, family members, medical staff, regulatory agencies.interview patients or their representatives to identify problems relating to care.maintain knowledge of community services and resources available to patients.investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.explain policies, services to patients using medical or administrative knowledge.answer applicants' questions about benefits and claim procedures.interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.compile, record, and evaluate personal and financial data in order to verify completeness and accuracy, and to determine eligibility status.utilize knowledge and skills of medical terminology for emergency department check ins, admitting, dictation, records, and eligibility.coordinate admission processes and prepare agreement packets. education and trainingexpected injun 1999totohigh school diploma madison east high school,madison,wigpa:expected injuntotobachelor of arts business administrationashford university forbes school of business,san diego,cagpa:business administration skills 10 key, administrative, schedule appointments, balance sheets, benefits, billing, calculators, cash registers, catalog, conferences, contracts, make copies, credit, clients, customer service, data entry, database management, dictation, electronic mail, e-mail, facsimile machine, fax machines, fax, filing, financial, forms, inventory, prepare invoices, issue receipts, letters, notes, managing, mark, materials, medical terminology, meetings, excel, mail, money, microsoft office, outlook, powerpoint, word, office equipment, direct patient, personnel, phone systems, copiers, policies, processes, read, reception, repairs, reporting, sales, scanners, scheduling, shipping, spreadsheet, take messages, telephone, telephones, typing, type, word processing.