Job description:
servicenow ba perspective, here are some of the requirements: years of experience: 8+ yrs as a business analyst. scrum master experience is plus. servicenow certifications preferred csa & safe scrum master. cloud knowledge & experience helpful (aws, aws certifications, azure) enterprise infrastructure experience desired1. education and experience: a bachelor's degree in a relevant field such as computer science, information technology, business administration, etc. previous experience as a business analyst, especially in the it service management domain.2. servicenow knowledge: demonstrated knowledge and experience with servicenow platform functionality, modules, and applications. familiarity with itsm processes, incident management, change management, problem management, and service catalog is often required.3. analytical skills: strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical servicenow configurations.4. communication and collaboration: excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. a business analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. process mapping and design: experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with servicenow capabilities.6. requirement gathering: proficiency in gathering business requirements, functional specifications, and user stories.7. documentation: strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. configuration and customization: knowledge of servicenow configuration and customization options, including business rules, client scripts, ui policies, and other customization techniques.9. change management: understanding of change management principles and best practices, as changes to servicenow configurations can impact business operations.

Resume:
<<profilehighly motivated sales associate with extensive customer service and sales experience. outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. core qualificationswindows nt/2000/xp/vistawindows 95/98windows server 2003/2008ms sqlpostgresqlsqlitems accessprogramming languagesc/c++(stl, , osg, opencv)/visual c++objective cvb6vb. for applicationsclassic aspc#(asp.net, asp.net mvc, winforms, wpf)phpprovidexjavascript , html5, css, ajaxmaya embedded language (mel)mobileiosandroid professional experience 08/2014to 01/2017software developer .development and implementation of ricky's deal e-commerce web application.developed back-end code by asp.net mvc (c#).developed custom design patterns.developed client side pages by html, css, jquery, angularjs.designed database by ms sql server 2014.created jobs, stored procedures and t-sql queries.developed modules for data analysis.developed rest api by .net.worked by agile methodology.lead the team development and implementation of roof911 web application.developed back-end code by asp.net mvc (c#).designed sql database and created stored procedures.developed client side pages by html, css, jquery.worked by agile methodology.lead the team development and implementation of chintzy mobile app.developed ios version by appcelerator titanium.developed android version by appcelerator titanium.created some functionality in rest api.worked by agile methodology development and implementation of gym management system for stargym armenia.developed winform application by c# (.net).designed sql database and created stored procedures development of salon software system.developed new features by c# wpf.fixed bugs development of archicad and revit complex plugins for scharc bit (sweden, stockholm).developed c++ win32 dll which works with web api.created user interfaces in archicad as plugin by ac api (c/c++) and qt.created collaboration add-on for revit by c# (.net) development of pulsewallet software.developed new features in pulsewallet application by c++/qt development of wakeonlan network software (cross-platform) for rhub communication.developed a c++ cross platform application which wakes up slept computers by mac id and ip address development of android and ios apps for rhub communication.developed android app which works with dropboxapi by java.developed ios app which works with dropbox api by objective-c development of p2p network software (cross-platform) for rhub communication.developed c++ p2p cross-platform application.p2p file transferring done by libnice library) development and implementation of repair king web project.developed back-end code by asp.net mvc (c#).designed database by ms sql server 2012.created jobs, stored procedures and t-sql queries.developed client side pages by html, css, jquery. 01/2013to 08/2014web developersmart software solutions, inc .development of new features of mdsave web application.developed new features in mdsave web application by php.created new stored procedures in postgresql.developed javascript code development of new features of eclinic web application.developed new features in eclinic web application by php.created new stored procedures in postgresql. 01/2012to 01/2013software developermaxar technologies ltd .development of programs and new functional features for sharepoint web sites (vb.net).bug fixes in e-business web sites and mas 90 systems (providex).development of new modules and functionality for mas 90 systems (providex).upgrade of iig enhancements to sage mas 4.50 and mas 5.00 versions from old versions (providex). 02/2009to 01/2012software developersmart software solutions, inc .worked on the development, implementation and support of "child benefits" information system for the ministry of social and labor issues of the republic of armenia.developed back-end code by classic asp (vbscript).designed database by ms sql server 2005.developed front-end by html, css, javascript and jquery.created jobs, stored procedures and t-sql queries.developed rest api client module support of "attestation" information system.fixed bugs (php).created new features (php) support of "hr" information system of ministry of foreign affairs of ra.fixed bugs (classic asp).created new features (classic asp). education expected in01/ 12/2009totobachelor's degree hydro technological structures and meliorationarmenian state agrarian university.gpa:hydro technological structures and melioration skills. .net, asp.net, agile, ajax, api, asp, benefits, c++, communication skills, css, client, data analysis, databases, database, e-commerce, e-business, english, features, functional, html, html5, hr, , java, javascript, jquery, team development, linux, mac, mas 90, access, c#, sharepoint, win, 2000, windows 95, 98, windows nt, dos, sql, negotiation, network, objective c, objective- , persuasive, postgresql, programming, speaker, speaking, revit, russian, sql server, sql, t-sql, upgrade, vbscript, , vb6, visual c++, web sites, windows server.