Job description:
job summary manage both strategic and daily developmental activities and personnel to ensure that the business system and associated processes provide consistency with business direction and functional requirements. provides functional support for one or more sap modules and maintains the configuration of sap to reflect the current business organization and business processes. qualifications bachelors degree and sap fico certification highly preferred5+ years of experience with at least 3 years of generalbusiness process evaluationexperience contributing to at least onesap implementationor, experience working withecc and s4 hanaat least one year of experience in setting upimg (implementation guide) configurations in sapadditional sap experience outside of fico is a bonusability to manage multiple issues and requests at one timestrong interpersonal, communication, and problem-solving skills description maintain sap configuration in the img. test and implement configuration changes.conduct ongoing sap end-user training for new employees and employees changing roles.maintain sap-related issueresolution status.troubleshoot sap system functionality problems.identify data inconsistencies, provide reports to users, and work with them to help resolve erroneous data within the system.submit oss notes to sap. recommend application of relevant sap-provided oss notes, patches, etc. tests and implements results.evaluate, test, and implements sap system software upgrades, i.e., hot packs, new releases, etc.write detailed specifications for enhancement requests which require programming such as output documents, abap reports, interfaces tofrom external systems, data conversion, and user exits for special program processes.provide analysis and recommendations to management to ensure that the business system, and associated processes, are consistent with the general business direction. provide plans and direct employees to bridge identified gap areas.work with users to examine business process areas for improvement to ensure the most efficient processes are used to meet company objectives.develop project timelines and monitor progress to ensure target project dates are met.provide end-user support in specific functional areas of sap. confer with process ownersbusiness users to analyze current sap processes, identify problems, learn specific requirements, and develop and recommend solutions.investigates opportunities for implementation of new functionality in sap to achieve process improvement in the business.write and maintains detailed user procedures and update sap training documentation.train organizational process owners on a train-the-trainer basis.prepare and maintains process flow diagrams for educational purposes.monitor and address help desk requests, which include user inquiries, immediate process change needs, and data issues or errors.take the lead in the knowledge area for larger, long-term business system projects.

Resume:
<<summaryhighly motivated team player with a vast skill set and strong work ethic.proficient in computer aided design (cad). experience d in autocad and microstation. on-site installation experience both domestically and internationally. fluent in both verbal and written spanish. highlightsexcellent communication techniquesmultidisciplinary exposureproject managementlean principles knowledgeautocad expertcomplex problem solversharepointmicrosoft excel, project and visioengineering operational functionsassembly drawing experience electrical cad designer, 04/2012- 02/2017calibre global– ,electrical cad designer, north america facilities engineering groupcreate and assist in creating and maintaining accurate electrical drawings such as plan views of electrical equipment, one line and riser diagrams, panel schematics, panelboard schedules and lighting plans.support the process control, forming electronics and cold end packaging groups with their cad and/or design needs.write scopes of work for electrical contractors.order equipment.support the north american factories by providing drawings, technical information or spare parts and designing minor projects.project planner,2011- 04/2012columbia forest products– ,project planner for the machine manufacturing - global glass technology group.track orders of machine parts for on-time delivery to machine shops and glass manufacturing facilities based on production schedules .create work orders.go-to contact to coordinate rush shipments.customer service representative to third party suppliers and machine shopscoordinator of the machine parts repair program.customer service representative, 08/2008-2011dover corporation– ,global equipment sales - global glass technology.order entry, price quotesarrange shipmentsexpedite rush shipments in emergency situationsprocess control designer and field service technician, 10/1998- 08/2008owens-illinois–city,state,process control services - global glass technology.design proprietary control panels for various furnace/ defined by project scope, budget and customer requirements for both domestic and international facilities.configuration of systems and field equipment.perform functional check out of completed panels.order all panel and field equipment.write scope of work and specifications for field contractorson-site installation and training both domestically and internationally in both english and spanish.write technical training and troubleshooting documents for both plant personnel and colleagues.teach training classes on new and existing systems and equipment in both english and spanish. education:industrial electronics,expected in-owens community college-,gpa:status-industrial electronics associates degree program:spanish and international relations,expected in-state university of new york-,gpa:status-dual major of spanish and international relations in the bachelor of arts program skills microsoft office (word, excel, powerpoint, outlook), autocad, microstation, projectwise explorer, edwards, erp, hart communication, sharepoint, some sap experience.