Job description:
servicenow ba perspective, here are some of the requirements: years of experience: 8+ yrs as a business analyst. scrum master experience is plus. servicenow certifications preferred csa & safe scrum master. cloud knowledge & experience helpful (aws, aws certifications, azure) enterprise infrastructure experience desired1. education and experience: a bachelor's degree in a relevant field such as computer science, information technology, business administration, etc. previous experience as a business analyst, especially in the it service management domain.2. servicenow knowledge: demonstrated knowledge and experience with servicenow platform functionality, modules, and applications. familiarity with itsm processes, incident management, change management, problem management, and service catalog is often required.3. analytical skills: strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical servicenow configurations.4. communication and collaboration: excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. a business analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. process mapping and design: experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with servicenow capabilities.6. requirement gathering: proficiency in gathering business requirements, functional specifications, and user stories.7. documentation: strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. configuration and customization: knowledge of servicenow configuration and customization options, including business rules, client scripts, ui policies, and other customization techniques.9. change management: understanding of change management principles and best practices, as changes to servicenow configurations can impact business operations.

Resume:
<<summaryhaving achieved a milestone of 7+ years of working as a software quality process manager within the financial software industry, i would be a great addition to your product management team as i have extensive experience with coordinating and managing efforts with multiple teams consisting of solution architects, project/program managers, product managers, and production support to name a few. experience has taught me flexibility and versatility in developing innovative resolutions to a myriad of complex organizational problems while also dealing directly with clients. key skills microsoft office suitesharepointhp quality centertraccrystal reportssqlfailure modes effects analysis (fmea)requirements managementsystem-a-tion business analysis certificationcertified helixplan methodology facilitatorsystem-a-tion business requirements certificationvisual basic (vb.net)html experience software quality assurance consultant, 03/2010- 05/2015valmet corporation– ,qa software process manager on large scale enterprise implementation projects for multiple national/international financial institutionsmanaging the development and implementation of cross-company qa process throughout the sdlc including estimation, forecasting, budgeting, requirements review(s), requirements traceability, test schedule, overseeing testing execution, and defect resolution for implementation(s)process management- collaborated/coordinated with senior leadership to design end-to-end process methodology that led to an increase in overall estimation and forecast accuracy by more than 12% on project implementationsprocess development- developed process templates to close gap between client user experience and end customer experience that resulted in identifying additional requirements that would have created a scope gap later on in the sdlcprocess improvement- integrated qa methodology with the program/project management practice to create software quality standards across client and internal teams within the sdlc that resulted reducing implementation defects by 28% on averagebusiness analyst,2009- 03/2010metavante–city,state,manage scope and requirements on medium to large scale financial institution projects for enterprise flagship productsdefined requirements by coordinating with solution architect and vendor teams to define testable requirements and scope for implementation projectsrequirements management- analyzed client business needs to formulate project scope & requirements to efficiently translate to technical and testable requirements while cutting down hours for internal teamsrelationship management- developed collaborative relationships with product teams to identify appropriate coverage of business requirements while reducing gaps by 5% on all projectsdocument management- identified necessary documents to fulfill clients' business needs and ensured accuracy and completeness by conducting audits throughout the sdlc to identify gaps early in the sdlc while reducing number of necessary change requests by clients on projectsuser scenario development- coordinated user scenarios and screen mock-ups with clients that increased test coverage allowing early detection of defects within the sdlcsoftware test analyst intern, 02/2008-2009metavante–city,state,perform manual testing on small to medium scale implementation projects for internal systems linking directly into client environmentsdeveloped and managed test plans, test cases, test execution, and defect identification/verificationdata analysis- created test execution reports to identify any potential risks to meeting implementation deadlines test suitedevelopment- leads, and technical analysts to develop testing suite and increased overall testing efficiency by 5%defect management- identified and managed software defects prior to client implementation, resulting in reduced development re-work by 8% mentoring - trained newly hired interns & full-time employees on product specifications/functionality through presentations that effectively reduced learning curve by 30% education mba:,expected in2017--,gpa:status-expected to start in fall 2015bachelor's:business administration,expected in2008-university of wisconsin-milwaukee,wisconsingpa:status-emphasis in finance & marketingpmp certification in progress:,expected in--,gpa:status- languagesurdu hindi english.