Job description:
servicenow ba perspective, here are some of the requirements: years of experience: 8+ yrs as a business analyst. scrum master experience is plus. servicenow certifications preferred csa & safe scrum master. cloud knowledge & experience helpful (aws, aws certifications, azure) enterprise infrastructure experience desired1. education and experience: a bachelor's degree in a relevant field such as computer science, information technology, business administration, etc. previous experience as a business analyst, especially in the it service management domain.2. servicenow knowledge: demonstrated knowledge and experience with servicenow platform functionality, modules, and applications. familiarity with itsm processes, incident management, change management, problem management, and service catalog is often required.3. analytical skills: strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical servicenow configurations.4. communication and collaboration: excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. a business analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. process mapping and design: experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with servicenow capabilities.6. requirement gathering: proficiency in gathering business requirements, functional specifications, and user stories.7. documentation: strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. configuration and customization: knowledge of servicenow configuration and customization options, including business rules, client scripts, ui policies, and other customization techniques.9. change management: understanding of change management principles and best practices, as changes to servicenow configurations can impact business operations.

Resume:
<<career overviewnetwork security professional with 4 years of experience. experience and skills include siem and grc tools like rsa envision, rsa netwitness, rsa security analytics and rsa archer extensive experience in application security and penetration testing. in-depth understanding of network components, infrastructure, and log collection methods. extensive experience in customer support, market analysis and new business development intense experience in designing rules for regulatory compliance like pci, hippa, ferpa,sox and glba qualificationsguest servicesinventory control proceduresmerchandising expertiseloss preventioncash register operationsproduct promotions education and trainingnorthern illinois universitydekalb,ilexpected in––m. s:management information systems-gpa:gpa: 3.76/4.00management information systems gpa: 3.76/4.00annamalai universitychidambaram,expected in––b.e:computer science and engineering-gpa:computer science and engineeringcehbedford,maexpected in––trained:ethical hacking-gpa: work experience the southern company-sr. software quality engineer, , 05/2015-presentdevice integration testing technical lead: tested for device integration with more than hundred disparate event sources with seim (envision and security analytics) sa content testing: technical lead in verifying alerting rules which includes correlation, application and network rules using knowledge of ip based applications like www, smtp, dns and snmp.event stream analytics rules testing lead: used esper in the backend for testing rules which uses packet meta and log meta for firing alerts.malware analysis (ma) for ids and ips rules: familiar with wide variety of malware tools for static and dynamic analysis of malwares.also designed yara rules and lua parsers for identification and prevention.performed penetration tests: highly experience d in owasp and lead penetration tester using stride mythologies and measuring dread matrix implemented full stack of sa for circ: designed rules to monitor the corporate network for backdoors, trojans, sniffing, dos and sql injections and so on.also worked as system and network admin for the sa circ stack.functional and continuous engineering (ce) testing: designed and tested new product features and ce bugs.the same was automated to avoid regressions.also implemented cross functional system test environment to mimic a real world scenario.tested sa integration with archer and ecat: installed and configured archer and ecat for them to interact with sa.have a very good understanding on archer and ecat functionality.continuous integration (ci) testing: designed and implemented ci framework for continuous build regression testing using vmware, jenkins and python automation framework.environment installations: rsa archer, rsa ecat, rsa security analytics, rsa envision and various other disparate devices for siem.experience d with data science from big data using hdfs file system, hadoop, mapr and pivotal managed block storage systems: worked with vnx, dac, pivotal and warehouse systems for data storage.environment: python, hadoop, etest, nose framework, jenkins , hudson, postgres, mongodb, puppet, jira, linux/unix, jmeter , selenium, vmware, vdi, backtrack and kali.crane composites-new business development market research analyst. 01/2015- 05/2015assisted vice president and managers of new business development with market intelligence about the product.used sql server for data analysis.created executive reports and presentation which helps nbd team to make decisions.gathered and analyzed market data from different cross functional units of business, markets of various companies, government sources, and by talking to the customers and non-customers based on various costs study parameters.used business intelligence tools like ssas, ssrs and olap for reporting and data analysis.relativity management solutions pvt-business analyst. 04/2009- 08/2009involved in all the phases of software development life cycle (sdlc) methodologies throughout the project life cycle.assisted the pm in setting realistic project expectations and in evaluating the impact of changes on the project plans accordingly and conducted project related presentations.prepared as is business process document through interaction with internal officials and by analyzing the existing information systems.recommended enhancements, and implemented strategies to streamline current processes, suggesting process to make it cost-effective.monitoring qa teams, validating the test cases, encourage designing new test cases based on customer feedback. skills streamline, automation, big data, business intelligence, business process, content, data analysis, designing, dns, dos, features, firing, functional, government, ids, information systems, , , market, mongodb, network admin, network, new business development, olap, postgres, presentations, processes, project plans, , reporting, sdlc, smtp, snmp, software development, sql server, unix.