Job description:
servicenow ba perspective, here are some of the requirements: years of experience: 8+ yrs as a business analyst. scrum master experience is plus. servicenow certifications preferred csa & safe scrum master. cloud knowledge & experience helpful (aws, aws certifications, azure) enterprise infrastructure experience desired1. education and experience: a bachelor's degree in a relevant field such as computer science, information technology, business administration, etc. previous experience as a business analyst, especially in the it service management domain.2. servicenow knowledge: demonstrated knowledge and experience with servicenow platform functionality, modules, and applications. familiarity with itsm processes, incident management, change management, problem management, and service catalog is often required.3. analytical skills: strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical servicenow configurations.4. communication and collaboration: excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. a business analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. process mapping and design: experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with servicenow capabilities.6. requirement gathering: proficiency in gathering business requirements, functional specifications, and user stories.7. documentation: strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. configuration and customization: knowledge of servicenow configuration and customization options, including business rules, client scripts, ui policies, and other customization techniques.9. change management: understanding of change management principles and best practices, as changes to servicenow configurations can impact business operations.

Resume:
<<summaryhighly motivated sales associate with extensive customer service and sales experience. outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. highlightslabview, virtuoso (cadence) design suite, p le cs, cadence schematic editor, awr microwave office, matlab/simulink, code composer studio, national instruments pxi, texas instruments vlct for ic testing- ate programming languages: c++, python, assembly and vhdl experience 06/2014topresentelectrical design engineer .working on developing next generation intelligent down-hole oil drilling tools.working on automating calibration process for accelerometers and magnetometers working on developing automated test systems using labview and python.toresearch assistantrockwell automation, inc. .worked on developing high accuracy gps system and also on finding outliers in large collection of cotton fiber cross-section scan data.toproduct engineering interndartmouth college . developed hardware and software for various major projects on embedded systems with variety of sensors.developed firmware for a programmer to program avr microcontrollers through usb port served as the president of the electronics club, snist, hyderabad for two years (2010-2012) electronix club is a student's organization founded in 2009 in sreenidhi institute of science and technology, hyderabad, india by a group of electronics freaks to learn and share the concepts of electronics and prosper in the process taught classes on basic analog circuits, microcontroller programming and sensor interfaces during this period. education expected inmay, 2014totomaster of science electrical engineeringtexas tech university,lubbock,txgpa:gpa: 3.9/4.0electrical engineering gpa: 3.9/4.0expected inmay, 2012totobachelor of technology electronics and communications engineeringjawaharlal nehru technological university.gpa:gpa: 3.7/4.0electronics and communications engineering gpa: 3.7/4.0 skills architect, basic, c++, cad, cadence, calibration, com, hardware, editor, electronics, embedded systems, gps, labview, matlab, office, microwave, composer, networks, next, oil, programmer, programming, prosper, python, usb, vhdl.