Job description:
servicenow ba perspective, here are some of the requirements: years of experience: 8+ yrs as a business analyst. scrum master experience is plus. servicenow certifications preferred csa & safe scrum master. cloud knowledge & experience helpful (aws, aws certifications, azure) enterprise infrastructure experience desired1. education and experience: a bachelor's degree in a relevant field such as computer science, information technology, business administration, etc. previous experience as a business analyst, especially in the it service management domain.2. servicenow knowledge: demonstrated knowledge and experience with servicenow platform functionality, modules, and applications. familiarity with itsm processes, incident management, change management, problem management, and service catalog is often required.3. analytical skills: strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical servicenow configurations.4. communication and collaboration: excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. a business analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. process mapping and design: experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with servicenow capabilities.6. requirement gathering: proficiency in gathering business requirements, functional specifications, and user stories.7. documentation: strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. configuration and customization: knowledge of servicenow configuration and customization options, including business rules, client scripts, ui policies, and other customization techniques.9. change management: understanding of change management principles and best practices, as changes to servicenow configurations can impact business operations.

Resume:
<<professional summarypassionate computer scientist and engineer with four years of experience in the field. looking for a remote flexible schedule position. developed a comprehensive understanding of computer science concepts and how to apply them in various business practices to produce exceptional products and experience s for customers. work experience s in the fields of computer hardware and software along with a passion for discovering new learning opportunities have provided me with the knowledge and adaptability to work across a diverse range of computing disciplines. education expected in 12/2022totobachelor of science:computer science and engineering technologyuniversity of toledo- ,gpa:grade point average: 3.89abet accredited degreeactive member of triangle fraternityelected by executive board for treasurer - overhauled finance/dues system work history 08/2022tocurrentiot embedded software engineercarrier corporation– ,aided in the early digital transformation of the company by taking traditionally non-smart home products and turning them into new & innovative digital smart home products.collaborated with firmware, hardware, cloud, mobile app, and qa engineers to develop complete iot embedded solutions.designed, developed, modified, and debugged software/firmware using c for smart home iot products.utilized aws iot core rest api shadows with json to update device states.stored device and telemetry data within aws s3 cloud storage.implemented version control & continuous integration using perforce.conducted code reviews through swarm review.integrated atlassian jira in agile/scrum development, project sprint planning, and ci/cd workflows.debugged software with segger hardware jtags and iar embedded workbench.imported real-time operating systems (freertos) in project builds for efficient memory and task management.participated in stand-ups with team members to give/receive updates & provide feedback on project development progress.assisted in board bring-ups to help others in initial setup/configuration. 12/2020to 08/2022data integration engineer internshipbay controls, llc–city,state,integrated air compressor systems into the iot for ford, chrysler, and general motor plants to enable live data monitoring/collection & remote interaction capabilities.utilized jace 8000 controllers communicating over c-link and modbus tcp protocols to perform integration through the tridium niagara iot framework.added custom java programming capabilities to existing systems - enabled a broad range of new abilities, functionality, and services at no additional cost.created custom java flow calculation & control programs that interact with live unit data - currently deployed on field hardware for 50+ automotive plants.projects included integrating air compressors, creating java programs, designing and implementing guis for various integration purposes, troubleshooting faulty systems, and performing quality control checks on the final product to ensure consistency and accuracy for customers.gained experience providing professional products and services to customers, working on large, multi-step projects collaborating with others, and gained a deeper understanding of how to make quality products and services for customers using computer science concepts. 12/2012to 12/2020previous technical rolesvarious employers–city,state,samsung experience consultant at mosaic sales solutionsintel sales representative at actionlinkcomputer repair technician intern at glass city pc.