Job description:
servicenow ba perspective, here are some of the requirements: years of experience: 8+ yrs as a business analyst. scrum master experience is plus. servicenow certifications preferred csa & safe scrum master. cloud knowledge & experience helpful (aws, aws certifications, azure) enterprise infrastructure experience desired1. education and experience: a bachelor's degree in a relevant field such as computer science, information technology, business administration, etc. previous experience as a business analyst, especially in the it service management domain.2. servicenow knowledge: demonstrated knowledge and experience with servicenow platform functionality, modules, and applications. familiarity with itsm processes, incident management, change management, problem management, and service catalog is often required.3. analytical skills: strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical servicenow configurations.4. communication and collaboration: excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. a business analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. process mapping and design: experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with servicenow capabilities.6. requirement gathering: proficiency in gathering business requirements, functional specifications, and user stories.7. documentation: strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. configuration and customization: knowledge of servicenow configuration and customization options, including business rules, client scripts, ui policies, and other customization techniques.9. change management: understanding of change management principles and best practices, as changes to servicenow configurations can impact business operations.

Resume:
<<professional summarysenior qa/test engineer with full system development lifecycle experience, including designing, developing, and implementing test plans, test cases, and test processes. offer significant achievements driving cost savings, process efficiency, and fault-free audits. skilled in agile methodologies with strong leadership and strategic thinking skills. proven ability to identify business needs and develop valuable solutions to improve accuracy and process efficiency. a strong team player with excellent communication and interpersonal skills. education and trainingexpected inxxx3totomaster of science:pharmaceutical systems managementnew jersey institute of technology-newark,new jerseygpa:pharmaceutical systems managementexpected in2008totobachelor of science:biologyrutgers university & new jersey institute of technology-newark,new jerseygpa:biology skill highlightsdesign engineeringauditing proceduresquality controlprocess improvementtest and evaluation (t&e)writing use casesexpert in data analysismicrosoft officeshare pointadvancedteam foundation servermicrosoft test manageranalytical problem solvingcross-functional teamwork professional experience 05/xxx6topresentsr. software qa engineeramazon lab126– ,responsible for software and system verification and validation activities intended for next generation immunoassay chemistry in vitro diagnostics analyzer.designed, developed and implemented effective tests protocols to verify that the system complied with requirements.used orthogonal arrays test strategy to lead testing in the pursuit of high quality test designs.performed continues integration testing across multiple platforms, resulting in fast defect discovery.testing the application structures and functionality's for grey box and black box testing.drove test execution within fast-paced, agile development environment.developed, maintained and approved quality related processes to continually improve performance.managed and drive test schedule and related activities.demonstrated debugging skills in a complex automated instrumentation environment, including hardware, software, and mechanical components.collaborated with software and hardware development team for verification and validation activities.evaluated and analyzed qualification data collected during projects, while verifying acceptability of the data and compliance with the approved protocols.used monitoring tools such as dev track ,team foundation server, mtm and rdexpert.04/xxx6to04/xxx6product quality engineerqorvo– ,responsible for leading methods integrations v &v test activities in bridging the functions and validating of instrument system development and assay development for advia centaur xp/xpr immunoassay in vitro diagnostic (ivd) instruments and accompanying laboratory automation.supervised, assigned tasks and provided technical guidance to the v&v team during the test protocol development and test execution phases.monitored testing progress, tracked and reported quality goals for the project.design experiments and provide rapid and accurate diagnostic testing for clinical laboratories working with infectious diseases, oncology, cardiac markers, fertility testing, thyroid function, and other clinical applications.created systems validation plans that outlined the systems validation approach.selected the proper testing techniques and methodologies to use in the design studies development.developed business- new errors are introduced and the system functions as intended.developed design studies based on the software, system user interface, system use cases and hardware requirements.implemented design changes by creating, executing, analyzing and reporting on verification and validation activities for immunoassay systems.researched field complaints and performed root cause investigations to identify solutions.assessed field safety issues by performing cross-functional risk assessments and generating product safety reports detailing safety risks, severities, probabilities, and mitigations.investigated and resolved corrective and preventive action plans (capas).reviewed and analyzed test results and documented deviation found using defect tracking systems and application lifecycle management tools.generated validation summary reports that concluded the test results and the overall quality level for the project.participated in formal systems design reviews, requirements analysis and change control board meetings.notable projects: reagent check volume errors, reagent carryover mitigations, sample integrity.04/xxx6to04/xxx6medical technologistinterpath laboratory– ,concurrent with graduate education in pharmaceutical system management, prepare specimens and conduct laboratory assays in special coagulation in support of disease diagnosis, treatment, and prevention.develop novel test methods, protocols, and reference ranges for in-house special coagulation tests, perform validation and statistical analysis of performance of all reagents and instrumentation, and prepare, edit, and cross-check reports of lab results.employ standard laboratory test and measurement controls to regularly assess quality control levels in compliance with cap, safety, and risk-management guidelines and all other governing regulations and protocols; maintain cleanliness of lab equipment, instruments, and work area.provide technical supervision and mentoring to new associates in laboratory processes and procedures.conducted well-received research study, "can etp be used as a clinical assay in a clinical laboratory setting?" for xxx1 annual meeting of the american society of hematology (ash).commended by supervisors for timeliness and precision in completing routine and special laboratory assays of patient blood and plasma specimens.performed special coagulation assays to include bleeding and clotting time, lupus inhibitor, mixing studies, general thrombophilia, and pregnancy tests. antigen, free protein s antigen, protein c, protein s, immunoglobin g & m, and collagen binding assays.facilitated special coagulation molecular biology assays such as fv leiden, prothrombin, mthfr c677, and mthfr 1298 gene mutation tests.successfully collaborated with cross-functional team to clearly communicate test results to physicians, pathologists, and lab supervisor in support of provision of exemplary patient care.substantially increased departmental productivity and reduced turnaround by always completing and reporting patient test results within established timeframes.designed and formatted technical specification documentation, describe necessary system changes during test development and qa phases.07/xxx6to04/xxx6scientist ithermo fisher scientific inc.– ,structured and conducted analytical and physical tests on raw materials, diligently following united states pharmacopeia (usp) monograph and food and drug administration (fda) guidelines for active and inactive drug substances to optimize pharmaceutical quality control / management operations.performed physical tests to include particle size analysis, bulk density, tap density, sieve analysis, loss on drying, heavy metals, residue on ignition, , identification tests on infrared (ir), ultra violet (uv) testing, thin layer chromatography, microscope testing, and diverse identifications tests; calibrated and utilized balances, karl fischer titrator, atm sonic sifter, bulk tap density tester, gauge meter, fourier transform infrared spectroscopy (ft-ir), uv-vis spectrophotometer, atomic absorption spectrometer, and accumet ph meter.provided comprehensive project support to high pressure liquid chromatography (hplc) lab and analytical and formulation research and development (r&d) department.performed ir and uv tests on raw materials of r&d samples, stability samples, finished products, and in-process samples.ensured seamless compliance with corporate standard operating procedures (sops) and current good manufacturing practices (cgmps) through exact generation of logbooks, data printouts, databases, and notebooks outlining daily assay, process validation, and cleaning validation activities.provided on-going environmental monitoring of hazardous liquid chemical environment, immediately reporting incidents to supervisor in support of oos and oot deviation reporting.honed solid command of usp pharmacopoeia, ich guidelines, and fda rules and regulations.knowledge of quality regulations and standards. antigen, free protein s antigen, protein c, protein s, immunoglobin g & m, and collagen binding molecular biology assays: fv leiden, prothrombin, mthfr c677, and mthfr 1298 gene mutation tests immunoassays: allergy, anemia, bone, cardiovascular, diabetic, hepatitis and hiv, immunosuppressant, liver fibrosis, metabolic, reproductive endocrinology, sepsis, tdm, thyroid function, torch and special id, tumor markers/ oncology physical tests: particle size analysis, bulk density, tap density, sieve analysis, loss on drying, heavy metals, residue on ignition, , identification tests on infrared (ir), ultra violet (uv) testing, thin layer chromatography equipment: siemens advia centaur xp/xpr immunoassay (ivd) instruments, siemens bcsxp for special coagulation assays, stago cat, stago star evolution xps for clotting assays, invader genmark esensor for molecular assays, chronolog aggregometer, hologic tecan, balances, karl fischer titrator, atm sonic sifter, bulk tap density tester, gauge meter, fourier transform infrared spectroscopy (ft-ir), uv-vis spectrophotometer, atomic absorption spectrometer, accumet ph meter, medical devices software: dev track ,team foundation server, mtm, rdexpert, lotus notes, microsoft office suite, project continued. continued. continued.