Job description:
servicenow ba perspective, here are some of the requirements: years of experience: 8+ yrs as a business analyst. scrum master experience is plus. servicenow certifications preferred csa & safe scrum master. cloud knowledge & experience helpful (aws, aws certifications, azure) enterprise infrastructure experience desired1. education and experience: a bachelor's degree in a relevant field such as computer science, information technology, business administration, etc. previous experience as a business analyst, especially in the it service management domain.2. servicenow knowledge: demonstrated knowledge and experience with servicenow platform functionality, modules, and applications. familiarity with itsm processes, incident management, change management, problem management, and service catalog is often required.3. analytical skills: strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical servicenow configurations.4. communication and collaboration: excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. a business analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. process mapping and design: experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with servicenow capabilities.6. requirement gathering: proficiency in gathering business requirements, functional specifications, and user stories.7. documentation: strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. configuration and customization: knowledge of servicenow configuration and customization options, including business rules, client scripts, ui policies, and other customization techniques.9. change management: understanding of change management principles and best practices, as changes to servicenow configurations can impact business operations.

Resume:
<<professional summarydedicated electrical engineer with more than 15 years experience installing and trouble shooting state of the art packaging lines for the pharmaceutical packaging industry. skills technical supportwiring schematicscomputer-literateexpertise in troubleshooting pharmaceutical packaging machines work history 06/2007tocurrentelectrical field service engineergeneral electric ,telephone and on site technical support (mechanical, electrical and software) for uhlmann packaging equipment.factory installation of new packaging equipment, validation support and production support.factory installation and proof of performance for upgrades, retrofits for uhlmann packaging equipment.factory and on side training, formal and hands on, for operation and maintenance for uhlmann packaging equipment.material trials and testing in house and at customer facility.installation and setup of uhlmann vision systems.basic knowledge of the uhlmann skada system and serialization. 01/2002to 04/2007electrical engineer/service engineergeneral electric ,telephone and onsite technical support (mechanical, electrical and software) for uhlmann ups 1-4 and siebler pouching machines.factory installation and proof of performance for upgrades, retrofits and machine overhauls for uhlmann ups 1 -4 machines.factory and on side training, formal and hands on, for operation and maintenance for uhlmann ups 1-4 machines.software development, debug and installation of allen bradley slick5oo and panelview controls systems installed on uhlmann ups 1-4 machines.documentation for machine overhauls.development of electrical schematics for machine overhauls ups 1-4 and new machines (high speed printer). customer and machine. 01/1999to 01/2002service engineerbradken ,telephone and onsite technical support for siebler pouch machines and cartoners, noack, koruma and zanchetta packaging and processing equipment. site installations and proof-of-performance of siebler pouch lines.training for machine operators and maintenance personal.on site installation and proof-of-performance for all electrical, software and mechanical upgrades and retrofits for siebler high speed pouch machines and cartoners. 05/1997to 01/1999group leader electronics techniciansiebler gmbh city,state,fat and on site installation and service for siebler pouch lines internationally.electrical and mechanical service and maintenance including software upgrades for plc, hmi and axis controller. 10/1995to 05/1997service engineeridv gmbh co city,state,germanyassembly, installation and repair of pc hardware and software.installation, service and maintenance of kyocera laser printers.service and troubleshooting for private and company computer systems. 08/1991to1995electronic technicianwilhelm sihn jr kg city,state, testing, fine tuning and repair of electronic subassemblies and homedistribution and band amplifiers. 09/1990to 08/1991communication and electronics engineerrichard wolf gmbh city,state,mechanical and electrical assembly of cameras for medical use.troubleshooting, repair and trimming of the cameras. 07/1987to 08/1990communications and electronic engineermanfred richter city,state,germanymechanical and electrical assembly of electrical sub-assemblies.testing of electrical sub-assemblies.troubleshooting and repair of electrical sub-assemblies.manufacturing and testing of electronic devices and cables. education expected in1997totodiploma for communications electronics electrical engineeringelectrical engineering training institute,munich,germanygpa:science electrical engineeringcritical electrical systems courseworkexpected in1984totohigh school diploma, with commendation konrad adenauer realschule,pforzheim,germanygpa:expected in1 1987totoo diploma electrical engineering training institute,munich,gpa:expected intotocommunications electronics o training certificate in communications and electronics engineering .gpa:expected in1 1984totohigh school diploma konrad-adenauer high school,pforzheim,gpa:expected in1995totostate-certified electrical engineer electrical engineering, specializing in data systems technologyheinrich hertz school, college of technology,karlsruhe,germanygpa: skills assembly, basic, cables, cad, controller, documentation, electronics, engineer, bilingual english, fat, german, languages, laser printers, office, hardware, cameras, plc, printer, schematics, siemens, software development, solidworks 3, s5, technical support, technician, telephone, troubleshooting, upgrades, validation, view, vision.