Job description:
additional job description job title: business analyst (with pega or rule engine tool experience) location: st. louis, mo duration: long term work mode: day 1 onsite description: reviews, analyzes, and evaluates information technology systems operations. determines user needs and requirements and recommends ways to improve systems. serves as the primary point of contact between users and engineeringdevelopment staff. identifies, documents, reports and tracks system issues. supports the process of translating business needs into formal technical requirement deliverables. required: looking for a business analyst with experience either on pega or any rule engine tool. 5+ years of experience. eeo statement at telus international, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. telus international is the global arm of telus corporation, one of the largest telecommunications service providers in canada. we deliver contact center and business process outsourcing (bpo) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. with global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by telus, our multi-billion dollar telecommunications parent. equal opportunity employer at telus international, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. all aspects of employment, including the decision to hire and promote, are based on applicants qualifications, merits, competence and performance .

Resume:
<<professional summarysoftware engineer with over 5 years of professional software development experience in highly scalable backend systems, web development, and product management. adept in critical thinking, advanced software proficiency, programming languages, and system design for enabling solutions with enhanced efficiency, well as low operation costs. accomplishmentsco-authored 4 patents filed at uspto.invited to vmware radio 2016 for a paper presentation on geo distributed monitoring systems.certificate of recognition awards at vmware.successfully led 4 major projects at amazon unblocking 100+ internal customers and many retail initiates. skills shell scriptingjava, c++testing, troubleshooting and debuggingdocker, vmware esxi, vcenter, vcloudteamwork, collaborationdirector, zabbix, linuxagile, scrumhtml & javascripttestng, jenkinssqlperformance and scalability optimizationobject-oriented programmingtechnical writingpython, r & shell scriptingrestful web servicesagileapic++debuggingdeliveryhtmljavajavascriptlinuxdirectorobject-oriented programmingoptimizationpressprocessespythonreal-timeretailscrumsdlcshell scriptingsoftware developmentsqlteamworktechnical writingtroubleshooting work history software development engineer, 04/2018tocurrentring– ,working in platform team running the core of amazon's retail business.led development of multi-tenant, highly scalable software solutions.engineered software release for efficient and highly scalable web solutions.completed four major projects, from press release to final delivery covering all sdlc processes.building solution with 30% adoption rate, handling 1.4 million transactions per second leading to 7- 9% improvement in backend requests for amazon products including amazon music and alexa.carried out performance optimizations leading to imr savings of approximately 7% or $10 million.ran campaigns for migrating close to ~400 internal customers to improve platform availability and security.software development engineer intern, 05/2017to 07/2017leidos holdings inc.– ,responsible for requirements, analysis, design, and implementation of a stateless post request service running the core of amazon's retail business.unblocked close to 40+ key customers including amazon's cart and checkout leading to the increased adoption rate of platform.member of technical staff, 07/2013to 08/2016advance energy–vancouver.indiadesigned and implemented geo-distributed monitoring solution for real-time monitoring of various vcloud air systems using open source technologies.collaborated with an agile development team to build java annotation-based framework for writing and orchestrating simple and efficient test libraries for restful api services.built orchestration tools for system engineers across 6 teams performing load tests, stress tests, and writing user workflows for testing vcloud air systems. education master of science:computer science, twin cities,expected in2017touniversity of minnesota-,gpa:gpa: 3.82bachelor of engineering:computer science, bangalore,expected in2013tobmsce-,gpa:gpa: 8.9 skills shell scriptingjjava, c++ttesting, troubleshooting and debuggingddocker, vmware esxi, vcenter, vcloudtteamwork, collaborationddirector, zabbix, linuxaagile, scrumhhtml & javascriptttestng, jenkinsssqlpperformance and scalability optimizationoobject-oriented programmingttechnical writingppython, r & shell scriptingrrestful web services,agile, api, c++, debugging, delivery, html, java, javascript, linux, director, object-oriented programming, optimization, press, processes, python, real-time, retail, scrum, sdlc, shell scripting, software development, sql, teamwork, technical writing, troubleshooting.