Job description:
servicenow ba perspective, here are some of the requirements: years of experience: 8+ yrs as a business analyst. scrum master experience is plus. servicenow certifications preferred csa & safe scrum master. cloud knowledge & experience helpful (aws, aws certifications, azure) enterprise infrastructure experience desired1. education and experience: a bachelor's degree in a relevant field such as computer science, information technology, business administration, etc. previous experience as a business analyst, especially in the it service management domain.2. servicenow knowledge: demonstrated knowledge and experience with servicenow platform functionality, modules, and applications. familiarity with itsm processes, incident management, change management, problem management, and service catalog is often required.3. analytical skills: strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical servicenow configurations.4. communication and collaboration: excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. a business analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. process mapping and design: experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with servicenow capabilities.6. requirement gathering: proficiency in gathering business requirements, functional specifications, and user stories.7. documentation: strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. configuration and customization: knowledge of servicenow configuration and customization options, including business rules, client scripts, ui policies, and other customization techniques.9. change management: understanding of change management principles and best practices, as changes to servicenow configurations can impact business operations.

Resume:
<<professional summarya senior technical leader with hands-on leadership skills, a team player who works in synergy with staff and peers, excellent communicator, creative, and an out of the box thinker with a strong track record of shipping high-quality software products that billions of people use every day. skills software engineeringleadership skills skilled problem solverteam building expertiseios application developmentfull-stack application developmentteam executionrecruiting & on-boarding and mentoringstrong communication skills product developmentproduct experimentation and a/b testingagile methodologiesprogramming languages: objective-c, python, sql, ,expected in––master of science:computer information systems-gpa:bilkent universityankara, turkey,expected in––bachelor of science:computer information systems-gpa: work history lockheed martin corporation- , 06/2015- 06/2019team lead- messenger p2p payments (1/2019 - 5/2019)built a new team from 0 to 60 for a complete re-write of p2p payment product in messenger ios appled 5 engineers and set the technical direction for the p2p payment client re-write. architect, designed and implemented the major p2p payment flow including send/receive money flowsprioritized features, identified dependencies, communicated and partnered with cross-functional team leaders to hit company-level milestones and deadlines on-timeimproved team execution processes including bi-weekly sprint planning process, daily stand-ups, weekly team meetingcoached junior and senior engineers to improve their productivity, communication and leadership skills team lead- instagram business communications (7/2017 - 1/2019)founding engineer for the team, help built the team and grew to 6 team members. managed the team about 6 months before transitioning to new rolearchitect and implemented all major business messaging product features including instagram direct inbox filters, quick replies, priority inbox, star messagesbuilt quarter product roadmaps along with pm and owned the execution end to endbuilt a high-performing, strong engineering culture within the team by writing design documents, test plans and logging specs, common-used sql queries, and leading successful production rollouts, and making proactive changes that improve stabilityconducted product experiments, investigated and performed statistical analysis on a/b test resultssetup dashboard and monitoring systems for the product and created on-call rotation for product stabilitycoached a group of 13 engineers, support their interns for 12 weeks. 93% of interns got offer at the endco-led instagram ios on-boarding training for a year, gave presentations and helped new employees ramp on the tools, processes and codebaserecruited and mentored talent from bootcampios lead- instagram ads (6/2015 - 7/2017)designed and implemented major instagram ads products in ios application including instagram story ads, story links, canvas ads, watch & browse adsled 4 ios engineers and interns and set technical direction for the ads product architecture including reusable components, refactoring projects, and stability measuresmentored junior team members and helped them ramp up on code base and toolscreated and led instagram intern ios on-boarding program that helped instagram summer/winter interns to quickly ramp-up on tools, processes and client codebaselivongo health, inc.- , 08/2009- 03/2015senior software engineer, outlook.com 11/2012 - 3/2015designed and integrated skype (im/audio/video call) into outlook.comdesigned and implemented crypto key management system which supports crypto key rotationsoftware engineer, visual studio tools for t-sql, 8/2010 - 11/2012designed and implemented the t-sql debugger test infrastructure and api for functional and unit testshelped developers resolve their issues via msdn forumssoftware engineer in test, (msft contractor) 8/2009 - 8/2010designed and implemented test cases for bing twitter maps productconducted load testing and capacity analysis for bing twitter maps product skills software engineeringleadership skills skilled problem solverteam building expertiseios application developmentfull-stack application developmentteam executionrecruiting & on-boarding and mentoringstrong communication skills product developmentproduct experimentation and a/b testingagile methodologiesprogramming languages: objective-c, python, sql, mysql.