Job description:
servicenow ba perspective, here are some of the requirements: years of experience: 8+ yrs as a business analyst. scrum master experience is plus. servicenow certifications preferred csa & safe scrum master. cloud knowledge & experience helpful (aws, aws certifications, azure) enterprise infrastructure experience desired1. education and experience: a bachelor's degree in a relevant field such as computer science, information technology, business administration, etc. previous experience as a business analyst, especially in the it service management domain.2. servicenow knowledge: demonstrated knowledge and experience with servicenow platform functionality, modules, and applications. familiarity with itsm processes, incident management, change management, problem management, and service catalog is often required.3. analytical skills: strong analytical and problem-solving skills to identify business needs, analyze requirements, and translate them into practical servicenow configurations.4. communication and collaboration: excellent communication skills to work closely with stakeholders, gather requirements, and manage expectations. a business analyst must be able to articulate technical concepts to non-technical team members and vice versa.5. process mapping and design: experience in process mapping, workflow design, and process improvement initiatives to optimize and align business processes with servicenow capabilities.6. requirement gathering: proficiency in gathering business requirements, functional specifications, and user stories.7. documentation: strong documentation skills to create detailed functional and technical specifications, business process documentation, and use cases.8. configuration and customization: knowledge of servicenow configuration and customization options, including business rules, client scripts, ui policies, and other customization techniques.9. change management: understanding of change management principles and best practices, as changes to servicenow configurations can impact business operations.

Resume:
<<summarysoftware and web developer technically sophisticated software and web development professional, with background in system engineering and networking. up-to-date system analysis, integration, and design expertise. broad experience and success in multiple web and desktop application development environments. deep knowledge of testing, ecosystems, design and architectural patterns. strong leader and skilled communicator, mentoring highly productive cross-functional teams. highlightsproject managementtest development & executionsystems implementationobject oriented programmingit storage solutions developmentweb & desktop applicationstroubleshooting & problem solvingcontinuous integrationtechnical proficienciespc software: project, sql reporting services, oracle, access, lotus, visual studio, web methods, great plains, oracle financials, photoshop, crystal reports, macromedia dev. products, various imaging software applicationstools:c#, c++, , vb. script, java script, asp, html, dhtml, xml, soap, delphi 5.0, chef, wordpress, joomla, weeblyhardware: , compaq, ibm, mac, servers and desktops education iowa state universityames,iowaexpected in1992––bachelor of business administration:finance and accounting-gpa:finance and accounting experience cox automotive- , 01/2008- 01/2016technical scope: c#, oracle, java, android, ios, chef, nunit, rhino mocks acted as lead c# programmer for company's main web application, administering web and audio conferencing utilizing service oriented architecture (soa), ensuring optimal functionality.designed and implemented single sign on (sso) functionality to simplify process for conferencing administration site.created, executed and maintained complete continuous build and deployment process using teamcity.developed and tested multiple phone applications for android and ios.key achievements: scripted and implemented the deployment of multiple web applications to the aws cloud with chef, creating and managing dynamic infrastructure.reduced website application load time by 35%, identifying key issues in order to design and deploy static content servers to lessen wait time.led tier 4 customer support team, providing responsive and thorough assistance to increase customer loyalty and referrals.improved process for entire team by implementing tdd methodology in coding utilizing nunit and rhino mocks.mentored and trained new team members, ensuring their job satisfaction and success.recognized with nomination for employee of the month three times in last year.builder.ai - what would you build?-c# , 01/2007- 01/2008c# code, microsoft sql server, soa, windows presentation framework designed and developed c# applications, coordinating with various teams working on different layers of the infrastructure.contributed to automated build process, creating and maintaining several c++ and vb applications.key achievements: managed automated testing platforms and unit tests to ensure ongoing systems functionality and troubleshoot problems.architected and developed automated vmware windows server build application.collaborated as key member of windows server 2008 rapid deployment program implementation team, working across departments to ensure success.builder.ai - what would you build?-c# , 01/2006- 01/2007technical scope: c# code, microsoft sql server, soa, scrum, extreme programming architected and developed multiple windows applications, including clickonce application deployment toolset.developed web services for data access layers, implemented agile development methodologies, automated build processes, and implemented use of nunit within the developer testing unit to create more maintainable and stable code.key achievements: conducted systems analyses on existing and new business processes, software applications, and equipment purposes, identifying key areas for improvement.architected and developed web application to monitor product statuses/movement in manufacturing process, ensuring proper allocation of resources based on volume.developed crucial testing tools for quality assurance team, ensuring optimal system performance.jsl technologies, inc.- , 01/2004- 01/2006vbnet, c#, sql, crystal reports 8.5 & 9.0, delphi 5.0 built and developed complete auto insurance underwriting, claims and roadside towing web applications.created 82 forms/reports for production of required documents, including storage and retrieval processes, for insurance web application and regulatory agencies.developed functional and load testing scripts for radview testing products.key achievements: created complete auto insurance underwriting web application used by 125 agents.directed development team of three personnel, managing workload and productivity.extended delphi 5.0 application by creating a process within it to produce an xml document to port data directly to sql database and into insurance web application. skills vb.net, photoshop, agile, asp, audio, business processes, c++, compaq, hardware, content, crystal reports 8.5, crystal reports, customer support, database, dell, delphi 5.0, desktops, dhtml, xml, forms, functional, , html, php, ibm, imaging, insurance, java script, lotus, mac, macromedia, managing, manufacturing process, access, c#, project, windows applications, object oriented programming, oracle, developer, software, personnel, problem solving, processes, testing products, program implementation, coding, programmer, programming, project management, quality assurance, reporting, scrum, servers, scripts, soap, microsoft sql server, sql, phone, troubleshoot, troubleshooting, , visual studio, web applications, website, windows server.