An Act to Require Broadband Internet Access Service Providers to Prorate Customer Bills
Maine Legislature, Session 131, LD 1932
Committee Amendment CA_A_HA_A_H737 (House)

HOUSE AMENDMENT " A " to COMMITTEE AMENDMENT "A" to H.P. 1240,
L.D. 1932, "An Act to Require Broadband Internet Access Service Providers to Prorate
Customer Bills"
Amend the amendment in section 1 in c. 237 in §1500-U by striking out all of
subsection 3 (page 2, lines 1 to 13 in amendment) and inserting the following:
'3. Interruption of service. Except as otherwise orovided in this subsection, if
broadband Internet access service to a customer is intermpted fo^^^^^
hours in a single biUmg_Deno_cLthe RrovideLshalLuoen reauest bv the customer, grant that
customer a pro rata credit or rebate. To receive a pro rata credit or rebate, a.customer must
submit the request to the provider no later than 60 days after the end of the billine oenod
in which the intenwtion occurred.
A customer is not eligible to receive a pro rata credit or rebate under this subsection for an
mten-uotion in broadband Internet access service if the inteiruptioQ was cmsedbTmwt
beyond the reasonable control of the provider, including^butnot Umjted to;
A. A natural event including, but not limited to, a fire, explosion, storm, hurricane.
tornado, earthquake or flood;
B, The actions of a 3rd party not working on behalf of the provider, including, but not
limited to. the oceration of a motor vehicle or excavation activities; or
C. An mtemiption m service due to customer-owne(iegumment, customeLw^ or
the malfuaction of equipment not owned by the provider on a utility pole.'
Amend the amendment in section 1 inc. 237 in §1500-U in subsection 4 in the 3rd line
(page 2, line 16 in. amendment) by inserting after the following; "inten-uption of service"
the following; 'upon request'
Amend the amendment in section 1 inc. 237 in §1500-U in subsection 4 in the 6th line
(page 2, line 19 in amendment) by striking out the following; "regarding" and inserting the
following: 'to request'
Amend the amendment by relettering or renumbering any nonconsecutive Part letter or
section number to read consecutively,
HOUSE AMENDMENT
ROS
•A
(2 II l2<)
HOUSE AMENDMENT "M" to COMMITTEE AMENDMENT "A" to H.P. 1240, L.D.1932
SUMMARY
This amendment removes the requirement in Committee Amendment "A" that a
provider notify a customer of the reason for an inten-uption of broadband Internet access
service if the service is interrupted for 6 or more consecutive hours in a single monthly
billing period and, if the intermption in service is not caused by an. act beyond the
reasonable control of the provider, provide the customer with a pro rata credit or rebate
during the billing period following the intermption. Instead, the amendment requires a
customer seeking a pro rata credit or rebate for interruption in service to submit a request
to the provider no later than 60 days after the end of the billing period in which the
interruption occurred. Finally, the amendment specifies fhat a customer is not eligible for
a pro rata credit or rebate for ip.terruption in service if the interruption in service was caused
by an act beyond the reasoi^ble control offhejMoyider,
SPONSORED BY:
(Representative FAY, J.)
TOWN: Raymond
Page2-131LR2408(06)
HOUSE AMENDMENT