An Act To Protect Jobs in the State by Requiring Advance Notice of Closure of Call Centers
Maine Legislature, Session 129, LD 0201
Committee: Labor and Housing
Sponsors: DUNPHY, BELLOWS, COLLINGS, CUDDY, DOORE, HANDY, HICKMAN, MASTRACCIO, SYLVESTER, WARREN

Legislative Document
No. 201
H.P. 164
House of Representatives, January 22, 2019
An Act To Protect Jobs in the State by Requiring Advance Notice of 
Closure of Call Centers
Reference to the Committee on Labor and Housing suggested and ordered printed.
ROBERT B. HUNT
Clerk
Presented by Representative DUNPHY of Old Town.
Cosponsored by Senator BELLOWS of Kennebec and
Representatives: COLLINGS of Portland, CUDDY of Winterport, DOORE of Augusta, 
HANDY of Lewiston, HICKMAN of Winthrop, MASTRACCIO of Sanford, SYLVESTER of 
Portland, WARREN of Hallowell.
Be it enacted by the People of the State of Maine as follows:
Sec. 1.  26 MRSA c. 43 is enacted to read:
CHAPTER 43
CALL CENTER RETENTION
§3501.  Definitions
As used in this chapter, unless the context otherwise indicates, the following terms 
have the following meanings.
1.  Agency.  "Agency" means an executive branch agency of the State.
2.  Call center.  "Call center" means a business enterprise that employs, for the 
purpose of customer service or back office operations:
A.  Fifty or more employees, excluding part-time employees; or
B.  Fifty or more employees who in the aggregate work at least 1,500 hours per week, 
excluding overtime hours.
3.  Commissioner.  "Commissioner" means the Commissioner of Labor.
4.  Employer.  "Employer" means a person, partnership, firm, association or 
corporation, public or private, that operates a call center.
5.  Part-time employee.  "Part-time employee" means an employee who works an 
average of less than 20 hours per week or who has been employed for less than 6 months 
during the 12 months preceding the date on which notice is required pursuant to section 
3502, subsection 1.
§3502.  Notice requirement; list of employers
1.  Notice requirement.  An employer who intends to relocate a call center, or one or 
more facilities or operating units within a call center handling at least 30% of the call 
center's total call volume for the previous 12 months, from the State to a foreign country 
shall notify the commissioner at least 120 days before the relocation.
2.  List.  The commissioner shall compile a semiannual list of all employers that 
relocate a call center or one or more facilities or operating units within a call center as 
described in subsection 1.  The commissioner shall distribute the list to all agencies under 
the jurisdiction of the commissioner.
3.  Penalty.  An employer who fails to notify the commissioner of the relocation of a 
call center at least 120 days before the relocation may be assessed a fine of $10,000 for 
each day the employer fails to notify the commissioner, except that the commissioner 
may reduce the amount for just cause shown.
§3503.  Grants; guaranteed loans; tax benefits
1.  Ineligibility.  Except as provided in subsection 3, and notwithstanding any other 
provision of law, an employer who appears on the list described in section 3502, 
subsection 2 is ineligible for any direct or indirect state grant, state guaranteed loan or tax 
benefit for 5 years after the date the list is compiled.
2.  Remit remaining amount.  Notwithstanding any other provision of law, an 
employer who appears on the list described in section 3502, subsection 2 shall remit to 
the commissioner the unamortized value of any state grant, state guaranteed loan or tax 
benefit the employer previously received.
3.  Exceptions.  The commissioner, in consultation with the appropriate agency, may 
waive the eligibility restriction under subsection 1 if the employer applying for a loan, 
grant or tax benefit demonstrates that a lack of a state grant, state guaranteed loan or tax 
benefit would result in substantial job loss in the State or harm the environment.
§3504.  In-state procurement
An agency head shall ensure that all call center work contracted for by the agency is 
performed by contractors or their agents or subcontractors that are located entirely within 
the State.
§3505.  State benefits for workers
This chapter may not be construed to permit withholding or denial of payments, 
compensation or benefits under any other state law, including state unemployment 
compensation, disability payments or worker retraining or readjustment funds, from or to 
employees employed by employers that relocate to a foreign country.  Nothing in this 
chapter alters any of the responsibilities of call centers pursuant to section 625-B.
Sec. 2.  Contract with State.  An employer who on the effective date of this Act 
is under contract with the State to perform call center work and performs that work 
outside the State has 2 years to comply with the Maine Revised Statutes, Title 26, chapter 
43, except that if the employer adds employees to perform call center work under the 
contract, the new employees must immediately be employed within the State.
Sec. 3.  Effective date.  This Act takes effect 180 days after adjournment of the 
SUMMARY
This bill requires a person that operates a call center in the State to provide the 
Commissioner of Labor 120 days' notice before relocating the call center or a part of the 
call center.  If the employer fails to notify the Commissioner of Labor of the relocation of 
the call center at least 120 days before the relocation, a daily fine of $10,000 may be 
assessed.
The bill requires the Commissioner of Labor to create a list of employers who have 
relocated a call center, or a facility or operating unit handling at least 30% of call volume 
within a call center, from the State to a foreign country.  An employer appearing on the 
list is ineligible for a state grant, loan or tax benefit for 5 years and is required to pay back 
the unamortized value of a state grant, loan or tax benefit previously issued to the 
employer.  The bill requires that call center work for executive branch agencies of the 
State be performed in the State.