An Act To Create Uniform Claims Paying Practices in Long-term Care Insurance Policies
Maine Legislature, Session 126, LD 0891
Committee: Insurance and Financial Services
Sponsors: LANGLEY, WHITTEMORE
Amends: 24-A MRSA §5083

Legislative Document 
No. 891 
S.P. 312 
In Senate, March 7, 2013 
An Act To Create Uniform Claims Paying Practices in Long-term 
Care Insurance Policies 
(EMERGENCY) 
Reference to the Committee on Insurance and Financial Services suggested and ordered 
printed. 
DAREK M. GRANT 
Secretary of the Senate 
Presented by Senator LANGLEY of Hancock. 
Cosponsored by Senator: WHITTEMORE of Somerset. 
Emergency preamble. Whereas, acts and resolves of the Legislature do not 
become effective until 90 days after adjournment unless enacted as emergencies; and 
Whereas, Maine seniors with long-term care insurance are experiencing delays in 
receiving claims payments from insurers; and 
Whereas, delays in claims payments are causing undue stress on seniors; and 
Whereas, this legislation establishes notice requirements and specific time periods 
in which insurers are required to pay claims once all necessary documentation supporting 
the claims are submitted; and 
Whereas, it is necessary for this legislation to take effect immediately to provide 
relief to those seniors with long-term care insurance; and 
Whereas, in the judgment of the Legislature, these facts create an emergency within 
the meaning of the Constitution of Maine and require the following legislation as 
immediately necessary for the preservation of the public peace, health and safety; now, 
therefore, 
Be it enacted by the People of the State of Maine as follows: 
Sec. 1.  24-A MRSA §5083 is enacted to read: 
§5083.  Payment of claims 
1.  Notice of claim for benefits; response by insured.  Notwithstanding any other 
provision of this Title, upon receipt of a notice of claim for benefits under a policy or 
certificate of long-term care insurance delivered or issued for delivery in this State, an 
insurer, whether actively marketing or renewing long-term care insurance in this State, 
shall provide the insured a written statement with sufficient detail to permit the insured to 
understand and respond with the documentation and information necessary for the 
payment of the claim for benefits. The written statement must be provided by the insurer 
within 5 business days following receipt of the notice of claim. For purposes of this 
section, "insured" includes a person designated by the insured as the insured's 
representative.  
2.  Documentation.  The documentation an insurer may require as necessary for the 
payment of a claim for benefits under a policy or certificate of long-term care insurance 
includes, but is not limited to: 
A.  A statement from the insured making the claim for benefits; 
B.  A signed release permitting the insurer to obtain personal health care information 
about the insured pursuant to the federal Health Insurance Portability and 
Accountability Act of 1996; 
C.  A statement from the insured's physician, including a treatment and care plan for 
the insured; 
D.  A statement from the long-term care provider rendering services to the insured, 
including an itemized bill for services, the provider's license number and any daily 
nursing notes; and 
E.  A copy of any power of attorney executed by the insured. 
3.  Payment of claim.  A claim for payment of benefits under a policy or certificate 
of long-term care insurance delivered or issued for delivery in this State is payable within 
days after the documentation and information identified by the insurer pursuant to 
subsection 1 as necessary to pay the claim for benefits has been received by the insurer.  
A claim that is not paid within 14 days is overdue. 
4.  Ongoing claim.  If, during the course of an ongoing claim for benefits paid on a 
monthly basis, the insurer identifies additional required documentation to ensure the 
insured remains entitled to benefits under the policy, the insurer, in writing, shall notify 
the insured within 48 hours of the need for such information and clearly identify the 
extent of such information.  Upon receipt of the additional documentation, the insurer 
shall complete the determination of continued entitlement to benefits under the policy 
within 21 days. 
5.  Interest on overdue claim.  If an insurer fails to pay an undisputed claim or any 
undisputed part of the claim when due, the amount of the overdue claim or part of the 
claim bears interest at the rate of 1 1/2% per month after the due date. 
6.  Attorney's fee.  A reasonable attorney's fee for advising and representing a 
claimant on an overdue claim or action for an overdue claim must be paid by the insurer 
if overdue benefits are recovered in an action against the insurer or if overdue benefits are 
paid after receipt of notice of the attorney's representation. 
7.  No limitation on action by insured.  This section does not prohibit or limit any 
claim or action for a claim that the insured has against the insurer. 
Emergency clause.  In view of the emergency cited in the preamble, this 
legislation takes effect when approved. 
SUMMARY 
This bill requires a long-term care insurer to pay a claim to an insured within 14 
business days of receipt of all necessary documentation identified by the insurer.  A claim 
that is not paid within 14 business days is overdue and subject to interest of 1 1/2% per 
month after the due date.