Patent Document ID: 9418659
Application ID: 14074653

Base Claim:
1. A computer-implemented system for transcribing verbal messages, comprising: an inbound message processor to receive verbal messages each comprising audio content; a split and merge message processor to divide the verbal message into segments prior to generating automatically recognized text; a speech recognizer to generate the automatically recognized text for the audio content of at least one of the verbal messages and to obtain the automatically recognized text for each segment; a pattern matcher to determine whether two or more of the segments share a common format; a transmission module to provide the segments without a common format to a human agent and at least one other human agent; a time threshold module to apply a turn-around processing time to the verbal message; a transfer module to transfer the automatically recognized text and verbal message to the human agent when an expected processing time of the verbal message is below the turn-around processing time; an editing module to replace at least a portion of the automatically recognized text with manual transcription from the human agent; a post-processor to generate post-processed text from the automatically recognized text of the segments that share a common format, of the automatically recognized text of the segments without a common format that have not been replaced, and of the manual transcription from the human agent; and a transmission module to perform at least one of transmitting the post-processed text to a user via email, delivering the post-processed text to a user via short message service, and supplying the post-processed text to a user via an application program interface.

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Claim 6:
6. A system according to claim 1 , further comprising: a segment module to divide the verbal message into segments prior to generating the automatically recognized text; the speech recognition module to obtain the automatically recognized text for each segment; a confidence rating module to assign a confidence level to the automatically recognized text for each segment; a segment transmission module to transmit those segments with confidence levels below a confidence threshold to the human agent and at least one other human agent; and a text entry module to enter those segments of automatically recognized text with confidence levels that satisfy the confidence threshold into the text message.