Patent Document ID: 8705706
Application ID: 12728650

Base Claim:
1. A method comprising: receiving at a data-processing system a first signal that indicates selection of a link in a flowgraph, wherein the link comprises an association between a first event and a second event in a voice-response system; retrieving by the data-processing system a file that is associated with the link, wherein the file comprises a recording of an utterance that was made by a caller in response to the first event in the voice-response system, wherein the utterance is associated with selected elements of a call that are of interest; and playing the utterance to a user.

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Claim 3:
3. The method of claim 1 further comprising: receiving at the data-processing system a second signal that is associated with the file; and in response to the receipt of the second signal, transmitting a telephone number that is associated with the utterance.