Patent Document ID: 9418058
Application ID: 14256078

Base Claim:
1. A social media issue processing device, comprising: a processor that executes program code stored on computer readable storage medium, the program code comprising: question analyzing program code that analyzes a question type related with a question input based on a question pattern dictionary which is stored in advance; social media analyzing program code that performs issue period recognition for the question, question type based analysis, question based summary creation, and question based reliability calculation; and report creating program code that creates a summary in accordance with at least one of correlation between the question type and the question based summary, correlation between the issue period and a question type based analysis result, and correlation between the reliability and the question based summary.

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Claim 6:
6. The device of claim 1 , wherein the social media analyzing program code includes: association/competition analyzing program code that analyzes an associative word and a competitive word for the question type which is analyzed by the question analyzing unit; issue processing program code that performs an issue period related analysis; and individual social media analyzing program code that compares and analyzes entities ranked by a predetermined level during the issue period.