Patent Document ID: 8538790
Application ID: 12886302

Base Claim:
1. A computer-implemented method for measuring and reporting business intelligence based on comments collected from web page users using software associated with accessed web pages, comprising: using a computer system, accessing a plurality of user comments collected from users of one or more web pages using feedback collection software that provides users who access a particular web page a viewable element through which to provide their comments regarding one or more aspects of a business associated with the particular web page; using the computer system, assigning a rating selected from a plurality of available ratings to each collected user comment based on a subjective assessment of the collected user comment, wherein the subjective assessment comprises a keyword association; using the computer system, associating each of the plurality of collected user comments with one or more predefined business-related categories of a plurality of predefined business-related categories, wherein the plurality of predefined business-related categories comprises at least two predefined business-related categories selected from the group consisting of customer service, products, marketing, and sales; and using the computer system, generating a report identifying, for each of the plurality of predefined business-related categories, one or more quantitative values derived from the collected user comments associated with that business-related category.

---

Claim 7:
7. The method of claim 1 , wherein a quantitative value identified in the report for a particular predefined business-related category comprises a quantity of collected user comments assigned to a particular rating.