Patent Document ID: 8983038
Application ID: 13089913

Base Claim:
1. A method of processing spoken words from a user of a calling platform, the method comprising: calling a user via a call processing device; sending a call prompt message to the user after the user has answered the call, the call prompt message soliciting a user response; receiving a spoken call greeting from the user in response to the call prompt message, the spoken call greeting comprising at least one initial utterance; recording the spoken call greeting and the at least one initial utterance; performing an initial determination as to whether the at least one initial utterance of the spoken call greeting is indicative of a language preference via a first language preference characterization operation; assigning an initial numerical confidence level value to the at least one initial utterance by retrieving and matching at least one pre-stored word or phrase to the at least one initial utterance, wherein the initial numerical confidence level is based on a relative strength of the at least one initial utterance being indicative of the language preference; and confirming the initial determination based on at least one additional utterance spoken after the at least one initial utterance by performing at least one additional language preference characterization operation to the at least one additional utterance spoken.

---

Claim 4:
4. The method of claim 1 , further comprising: determining that the spoken call greeting is not related to a language preference; and assigning a default language preference to the user.