Patent Document ID: 9472185
Application ID: 14050658

Base Claim:
1. A system for processing an interaction with a person, comprising: a routing processor configured to receive data representing an input provided by the person; a real-time automated speech recognizer (ASR) in communication with the routing processor and configured to receive therefrom the data, the real-time ASR producing an output responsive to the data; a graphical analyst user interface device in communication with the routing processor, configured to present to a human analyst information related to the input in perceptible form and to accept an intent from the human analyst, the information presented in the graphical analyst user interface comprising at least one of: the output, location information corresponding to the person, historical information corresponding to the person, characteristics of the person, and prior interactions related to the input, the graphical analyst user interface including a drop-down list of predetermined options for selecting the intent; and a training subsystem configured to: receive the information and the intent; train a first model used by a training ASR and generated based at least in part on the information and the intent, the training ASR configured to generate statistics responsive to the information; and train a second model used by the real-time ASR responsive to the statistics.

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Claim 3:
3. The system of claim 1 , wherein the training subsystem is configured to continue training the real-time ASR responsive to the real-time ASR not reaching a performance threshold.