Patent Document ID: 8316353
Application ID: 12250643

Base Claim:
1. A computer-implemented method of analyzing a problem in a computing environment, comprising: generating, by a computing system, a plurality of symptom rules in a symptom catalog that includes a plurality of sets of information (problem information) about a plurality of problems, wherein said plurality of symptom rules includes a plurality of sets of keywords, wherein said symptom catalog associates said sets of keywords to said sets of problem information in a one-to-one correspondence, and wherein said generating said plurality of symptom rules includes: receiving a document that includes a plurality of tagged keywords included in a prior stack trace, wherein said plurality of tagged keywords indicate said problem; identifying a range of lines in said document, wherein said range of lines indicates said prior stack trace; identifying said plurality of tagged keywords in a set of contiguous lines within said range of lines; extracting said plurality of tagged keywords from said set of contiguous lines; in response to said extracting, converting said plurality of tagged keywords into a plurality of expressions that facilitate said matching; and subsequent to said converting, storing said plurality of expressions in a symptom rule of said plurality of symptom rules residing in a computer data storage device; receiving, by said computing system, an input file that includes a stack trace provided in response to a detection of said problem; identifying, by said computing system, a set of function names included in a plurality of contiguous lines in said stack trace; searching, by said computing system, said symptom catalog for said set of function names; matching, by said computing system and in response to said searching, said set of function names to a set of keywords of said plurality of sets of keywords; retrieving, by said computing system, a set of problem information of said plurality of sets of problem information, wherein said set of problem information corresponds to said set of keywords and includes a solution to said problem; and generating, by said computing system, a report that includes said stack trace and said solution, wherein said report displays said set of function names included in said stack trace in a text having at least one attribute that emphasizes said text.

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Claim 2:
2. The method of claim 1 , wherein said document is a document in Rich Text Format.