Patent Document ID: 8683348
Application ID: 12835948

Base Claim:
1. A computer-implemented method for modifying a user experience associated with a software product, comprising: collecting behavioral metrics that are associated with a user's emotional state while the user is using the software product; determining, using a computer, the emotional state based on the collected behavioral metrics; and modifying the user experience based on the determined emotional state by changing a path in a process associated with the software product, wherein said changing involves modifying a flow in the software product so that at least a different user interface is presented based on the emotional state, wherein the different user interface includes additional content in the software product that enables the user to provide user inputs to the document with ease.

---

Claim 2:
2. The method of claim 1 , wherein the behavioral metrics include at least one of: a time duration that the user views a document provided by the software product; user interest in help content associated with the software product; an idle time when the user is viewing the document; a time of day; a speed with which the user answers questions in the document; an elapsed time since a previous user session; a user rating of the software product; and a comparison of user outcomes with those of other users.