Patent Document ID: 8170195
Application ID: 12286248

Base Claim:
1. A non-transitory tangible computer readable medium for controlling a computer and comprising a plurality of code segments for classifying a telephonic communication, the computer readable medium comprising: a code segment for receiving the telephonic communication, wherein the telephonic communication comprises at least one of voice data and event data; a code segment for receiving computer application data comprising data associated with at least one computer application in use during the telephonic communication; and, a code segment for analyzing the telephonic communication, the code segment comprising: a code segment for translating the voice data into a text format, the text format defining a plurality of components; a code segment for classifying at least one of the event data and at least one of the plurality of components occurring during a time interval of the telephonic communication into one of a plurality of object types; and a code segment for comparing the computer application data associated with the time interval to the one of the plurality of object types.

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Claim 5:
5. The computer readable medium of claim 1 , further comprising a code segment for separating the telephonic communication into at least first constituent voice data and second constituent voice data prior to analyzing the telephonic communication.