Patent Document ID: 9350862
Application ID: 14796351

Base Claim:
1. A computer system comprising: a memory; and a processor coupled to the memory, wherein the memory stores instructions that, when executed by the processor, cause the processor to perform operations comprising: determining a first set of objects and a second set of actions from text of a call; determining that a particular object of the first set is included in a first portion of a synonym table; replacing the particular object in the first set with a synonym for the particular object from the synonym table to form a modified first set, wherein each object in the modified first set is associated with a confidence value; pairing an object from the modified first set with an action from the second set to form an object-action pair, wherein the object of the object-action pair is selected to be paired with the action based on the confidence value of the object; and routing the call based on the object-action pair.

---

Claim 2:
2. The system of claim 1 , wherein the audio input is a speech input.