Patent Document ID: 9628620
Application ID: 15204072

Base Claim:
1. A method for providing captioned telephone service, the method comprising: initiating a first captioned telephone service call; during the first captioned telephone service call, creating a first set of captions using a human captioner; simultaneous with creating the first set of captions using a human captioner, creating a second set of captions using an automated speech recognition captioner; comparing the first set of captions and the second set of captions using a scoring algorithm; in response to the score of second set of captions being within predetermined range of scores, continuing the call using only the automated speech recognition captioner; and in response to the score of second set of captions being outside of a predetermined range of scores, continuing the call using a human captioner.

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Claim 8:
8. The method of claim 1 , further comprising: storing data indicating whether the human captioner or the automated speech recognition captioner was used to complete the first call; initiating a second captioned telephone service call; retrieving the data indicating whether the human captioner or the automated speech recognition captioner was used to complete the first call; and using, on the second captioned telephone service call, the human captioner or the automated speech recognition captioner based on the stored data.