Patent Document ID: 8781813
Application ID: 11464446

Base Claim:
1. An article of manufacture including a non-transitory computer-readable medium having instructions stored thereon that, in response to execution by a computing device, cause the computing device to perform operations comprising: receiving a group of text questions from a plurality of users over a period of time; identifying groups of the logged questions that use a variety of different linguistic expressions to express similar information requests; assigning intent categories applicable to each group of questions requesting similar information; identifying ontologies associated with the intent categories; presenting concepts in the identified ontologies for selection by a user; assigning any of the selected concepts as ontology parameters for the associated intent categories; displaying intent responses for the ontology parameters assigned to the intent categories; configuring the intent responses for at least some of the intent categories, wherein each intent response provides applicable information to all of the questions assigned to the associated intent category; identifying ones of the intent categories associated with at least a first threshold number of the questions, and web-posting all of the intent responses associated with said identified intent categories together on an enterprise home web page if not currently web-posted, wherein said web-posting is in response to said identification, and wherein said web-posting of all of the intent responses is visible to a user of the enterprise home web page; identifying ones of the intent categories that are not associated with at least a second threshold number of the questions, and removing intent responses for any of said identified intent categories if currently web-posted, wherein said removal is in response to said identification; and for those ones of the intent categories with no associated intent response, identifying ones of the intent categories associated with at least a third threshold number of the questions, and in response to said identification, initiating generation of an intent response for each of said identified intent categories.

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Claim 4:
4. The article of manufacture of claim 1 , wherein the operations further comprise: conducting a spelling analysis to replace unidentifiable words in the questions; conducting a punctuation analysis to correct punctuation in the questions; conducting a sentence analysis to identify sentence structures and sentence elements in the questions; conducting a stem analysis to add and identify other forms of words to the questions; conducting a concept analysis using one or more ontologies to identify concepts related to the questions; and conducting a linguistic analysis using the identified concepts, sentence structures, sentence elements, and other added and identified forms of words, wherein the intent category assignment is based on said linguistic analysis.