Patent Document ID: 9253139
Application ID: 14547845

Base Claim:
1. A method, comprising: detecting, via a processor, a message posted on a website data source from an end user, the message posting being related to a predefined monitored entity; performing via the processor, a natural language interpretation of the message contents responsive to identifying the message posting being related to the predefined monitored entity; processing via the processor, the message to determine the user's topic of interest and to determine the user's topic of interest relates to a complaint regarding the predefined monitored entity; notifying the predefined monitored entity of the user's topic of interest and complaint; generating via a processor, a response to the message responsive to the user's topic of interest; and sending, via a transmitter, the response to the end user.

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Claim 7:
7. The method of claim 1 , wherein the message is normalized to determine words of interest prior to fulfilling the user's topic of interest.