Patent Document ID: 6049602
Application ID: 08933518

Base Claim:
1. A method of providing call center functionality at a representative station, the representative station including a computer and a telephone, said method comprising the steps of: establishing a data communications link between a system computer and the station computer; receiving computer log-in information from the station computer via the data communications link; establishing a voice communications link between the station telephone and a telecommunications switch; receiving telephone log-in information from the station telephone via the voice communications link; establishing a link between the system computer and the switch such that call control commands provided from the station computer are transmitted to the switch via the system computer to control telephone calls that are received at the switch.

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Claim 3:
3. The method of claim 1, wherein said step of receiving computer log-in information comprises the steps of: receiving at the system computer a computer log-in ID and password from the station computer; and authenticating the computer log-in ID and password.