Patent Document ID: 9007448
Application ID: 13366058

Base Claim:
1. A method for providing a video-assisted customer experience comprising: providing a communications link between a customer and a business representative, the communications link being facilitated by an external apparatus comprising a display, wherein the communications link comprises video such that the customer may view the business representative or a representation of the business representative on the display; utilizing speech-recognition to provide subtitles of the words spoken by the business representative viewable to the customer; detecting key words, using a computing device processor, spoken by the business representative, wherein the key words include a product or service provided by the business of the business representative; highlighting, using a computing device processor, the detected key words spoken by the business representative, wherein highlighting further comprises integrating a selectable link to a website of the business that includes information and ordering for the product or service of the key words, wherein the product or service of the key words are financial products or services; and enabling, using a computing device processor, the customer to select via the selectable link the detected key words, wherein the selection directs the user to the website of the business that includes information and ordering for the financial product or service of the key words.

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Claim 7:
7. The method of claim 1 , wherein the communications link is a two-way video link such that the customer may view the business representative or a representation of the business representative and the business representative may view the customer or a representation of the customer.