Patent Document ID: 10069770
Application ID: 15805525

Base Claim:
1. A method, comprising: pre-processing a message at a message processing server to determine a particular contextual classification associated with at least one word included in the message; assigning the message to a predefined message bucket comprising a plurality of automated responses by selecting at least one of a plurality of different predefined message buckets, wherein one of the predefined message buckets has a higher relevancy rating than the other plurality of different predefined message buckets based on a relevancy rating of the particular contextual classification associated with the at least one word included in the message; and processing the message to determine whether to generate an automated response and transmit the automated response to an end user device; wherein prior to assigning the message to the predefined message bucket, at least one term in the message is replaced with a known alias term linked to the predefined message bucket.

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Claim 3:
3. The method of claim 1 , wherein the pre-processing the message comprises parsing at least one word from the message as having an associated response category related to the context of the at least one parsed word.