Patent Document ID: 9495331
Application ID: 14345771

Base Claim:
1. Apparatus for conducting a dialog with a user of at least one computerized enterprise system, the apparatus comprising: an ontological topic definer including a processor using at least one ontological entity to define user dialog topics including items; and a computerized dialog server operative for conducting a dialog with a user of at least one computerized enterprise system about an individual topic from among said user dialog topics, including generating a directed graph based on item references, from links between said items, by applying closure-based variable scoping in conjunction with backward-chaining-based logic to said directed graph, and identifying and scoring potential discussion forks based on said directed graph.

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Claim 2:
2. Apparatus according to claim 1 wherein said dialog server interacts with an Intent Scoring functionality for scoring various intents on the part of a user approaching a virtual agent, the functionality's operation comprising: predicting priority topics, including gathering first data and employing the first data to discern and seek user confirmation of at least one possible intent on the part of the user; and subsequent to receipt of said confirmation, gathering second data and employing the second data to provide service to the user to suit the user's confirmed intent.