Patent Document ID: 9754589
Application ID: 15256176

Base Claim:
1. A system comprising: a computer-readable memory storing executable instructions; and one or more processors in communication with the computer-readable memory, wherein the one or more processors are programmed by the executable instructions to at least: receive text corresponding to at least a portion of a user input; generate a first natural language understanding (“NLU”) result using the text and a first NLU module, wherein the first NLU module is associated with a first subject matter, and wherein the first NLU result is associated with a first score indicative of a confidence in the first NLU result; generate a second NLU result using the text and a second NLU module, wherein the second NLU module is associated with a second subject matter, and wherein the second NLU result is associated with a second score indicative of a confidence in the second NLU result; select the first NLU result based at least partly on the first score and the second score; and generate a response based at least partly on the first NLU result.

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Claim 11:
11. The system of claim 1 , wherein one or more processors are further programmed by the executable instructions to at least: identify an intent in the first NLU result, wherein the response is to be generated based on the intent; determine that a named entity to be used in generating the response is not present in the first NLU result; and obtain the named entity from a set of named entities associated with the intent.