Patent Document ID: 7657513
Application ID: 11607728

Base Claim:
1. A method comprising: presenting a user interface having at least one user selectable function and a help query input; receiving a help query; searching a database of help responses, each of said help responses being assigned at least one keyword, said database comprising synonym relationships for at least a portion of said help query; generating a group of help responses; calculating a relevance factor for each of said help responses in said group to form a list of help responses; presenting said list of help responses; tracking a selected response from said list; and associating said at least a portion of said help query with at least one keyword assigned to said selected response, said associating comprising establishing a synonym relationship between said at least one keyword and said at least one user selectable function; said associating further comprising changing a relevance factor for said synonym relationship; adding tool tins to said at least one user selectable function by a method comprising: determining a keyword associated with said user selectable function; determining at least a portion of said help query that is associated with said keyword; determining a first relevance factor for said at least a portion of said help query input and said keyword; and determining that said first relevance factor is above a predetermined limit and displaying said tool tins comprising said at least a portion of said help query.

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Claim 4:
4. The method of claim 1 wherein said synonym relationships comprise predetermined synonym relationships.