Patent Document ID: 9710459
Application ID: 14828553

Base Claim:
1. A computer-implemented method for communication monitoring based on sentiment, comprising: monitoring a new communication prior to sending created by a sender to a recipient, wherein the new communication comprises text input by the sender; analyzing the text of the new communication using sentiment analysis and determining a sentiment score on a scale between negative sentiment and positive sentiment; referencing an overall relationship score based on past communications between the sender and the recipient in response to the sentiment score for the text of the new communication being on a negative side of a first predefined threshold on the scale; holding a transmission of the new communication or activating another action in response to the overall relationship score being on the negative side of a second predefined threshold; and sending a notification to at least one of the sender or a supervisor of the sender in response to the overall relationship score being on the negative side of the second predefined threshold.

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Claim 7:
7. The method as claimed in claim 1 , further comprising: resubmitting an amended new communication for analyzing the text of the amended new communication using sentiment analysis and determining the sentiment score on the scale between negative sentiment and positive sentiment.