Patent Document ID: 9667788
Application ID: 15224002

Base Claim:
1. A method for analyzing electronic customer communication data, generating behavioral assessment data and generating a responsive communication, which method comprises: receiving, by a server, electronic customer communication data of two or more types, wherein the server is configured to provide a user interface comprising a web site, web portal, or virtual portal, and wherein at least one of the two or more types of electronic customer communication data comprises social media data, update status, media feed, social media review, social media data stream, social media profile or social media account setup; identify a customer associated with the electronic customer communication data received by the server; analyzing the electronic customer communication data by applying a predetermined linguistic-based psychological behavioral model to the electronic customer communication data for that identified customer; generating behavioral assessment data by the contact center based on said analyzing, the behavioral assessment data providing a personality type for the analyzed electronic customer communication data for that identified customer; generating a responsive communication based on the generated behavioral assessment data; and providing the responsive communication via the user interface.

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Claim 3:
3. The method of claim 1 , wherein the third-party server hosts a social networking site.