Patent Document ID: 8965771
Application ID: 10730485

Base Claim:
1. A computer implemented method of conducting commerce, using one or more computers, the method comprising: receiving by one or more computer systems text inputs corresponding to transactions; analyzing by the one or more computer systems the text inputs by executing natural language processing programs; producing by the one or more computers, based on results of analyzing the transactions by the natural language processing programs, added information, searching a database in communication with the one or more computer systems for appropriate content to present to the user in response to analyzing the text in the transaction, with the response including one or words that represent a key concept associated with the response triggering a facility to present additional information about the key concept; building by a conversational engine running on the one or more computer systems, a conversation based on the transaction requests and key concept, statistically analyzing by the one or more computers the information stored in the database based on the added information; tracking by the one or more computers interactions with the user; storing information derived from tracking the interactions in the database for subsequent marketing to that person to produce information for market research; generating in the one or more computers voice-synthesized responses based on the received transaction requests through an avatar; generating additional, voice-synthesized, follow-up responses through the avatar in response to the transactions based on information stored in the database, including the added information regarding the transactions; receiving by the one or more computer systems subsequent text inputs from the user; analyzing in the one or more computers the subsequent text inputs and the voice-synthesized, follow-up responses to determine an action to take; and causing execution of the determined action.

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Claim 12:
12. The method of claim 1 wherein the one or more computers are a first set and the determined action is to invoke a second different set of one or more computers to process an inquiry.