Patent Document ID: 9251704
Application ID: 13893433

Base Claim:
1. A method for reducing user distraction associated with interaction with an automated dialogue system, the method comprising: receiving, by a processor, a user workload parameter; responsively to the user workload parameter, controlling the automated dialogue system to perform a system dialogue turn that reduces the user workload associated with interacting with the automated dialogue system, wherein the system dialogue turn includes a dialogue act selected from a group consisting of: a workload-reducing dialogue act; and a regular dialogue act modified by a workload-reducing dialogue modification; detecting a user distraction level for a plurality of dialogues; responsive to detecting the user distraction level, computing a penalty value for assessing a dialogue quality according to at least the user distraction level for a dialogue of the plurality of dialogues; storing the penalty value in a database which includes the plurality of dialogues; and computing a dialogue policy for a controller of the automated dialogue system according to the database.

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Claim 2:
2. The method of claim 1 , wherein the workload-reducing dialogue act comprises an act selected from a group consisting of: a dialogue pause; a suggestion of a dialogue pause; a dialogue termination; a suggestion of a dialogue termination.