Patent Document ID: 7499903
Application ID: 11043014

Base Claim:
1. A method of semantic to non-semantic routing to locate a live expert comprising the steps of: providing an inquiry-type computer database populated with a first layer of predetermined semantically-expressed inquiry types organized from an underlying plurality of criteria groupings that are humanly understandable descriptors; associating in the database one or more other layers of inquiry types with the underlying criteria groupings, the one or more other layers of inquiry types having a one-to-one correspondence with the first layer of predetermined semantically-expressed inquiry types; supplying a skill-set database that includes an entry that associates at least one expert with one of the predetermined semantically-expressed inquiry types and its corresponding layers, the expert having individualized knowledge of at least one criteria from the underlying criteria grouping for the associated inquiry type; mapping each skill-set database entry to the associated inquiry type in the inquiry-type database through a unique numerical routing identifier; and upon a user's request for assistance with at least one of the predetermined semantically-expressed inquiry type, identifying the expert through the numeric routing identifier associated with the predetermined semantically-expressed inquiry type requested by the user.

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Claim 7:
7. The method of claim 1 , wherein each layer of inquiry type is comprised of the underlying criteria groupings composed in jargon specific to differing levels of knowledge within a field of interest.