Patent Document ID: 9047377
Application ID: 14157285

Base Claim:
1. A computer-implemented method comprising: receiving a search query from a user interface; performing a keyword search at a computer device based on the search query to generate keyword search results, wherein performing the keyword search comprises: searching contents of a web site based on the search query; and searching contents of multiple web sites that have been indexed by a search service; performing a natural language search of a frequently-asked question database based on the search query to generate frequently-asked question search results; and outputting a display page for display at a display device, wherein the display page categorizes the keyword search results and the frequently-asked question search results into a plurality of categories, wherein each category of the display page includes a category title, a first column, and a second column adjacent to the first column, wherein the first column includes a keyword search result associated with the category, and wherein the second column includes a frequently-asked question search result associated with the category, the frequently-asked question search result including a link to a question or an answer accessible from the frequently-asked question database.

---

Claim 5:
5. The method of claim 1 , wherein the display page includes an option that enables display of top questions from the frequently-asked question search results for all categories of the plurality of categories and options to display top questions for particular categories.