Patent Document ID: 8874447
Application ID: 13543198

Base Claim:
1. A method for allowing multimodal communication with a first device executing a speech-enabled application during a communication session with a user, comprising: with the first device, at a first time during the communication session, receiving a first signal from a voice server via a communication channel, the first signal corresponding to speech recognition results generated by the voice server of a voice input originating from a voice interface operated by the user during the communication session; with the first device, processing the first signal with the speech-enabled application during the communication session with the user to generate a first responsive output; with the first device, at a second time during the communication session with the user, receiving a second signal from the voice server via the communication channel, the second signal corresponding to a text input originating from a text interface operated by the user during the communication session, the voice server having received the text input via a communications network; and with the first device, processing the second signal with the speech-enabled application during the communication session with the user to generate a second responsive output, and communicating a third signal corresponding to the second responsive output to the text interface via a communication path exclusive of the voice server.

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Claim 3:
3. The method of claim 1 , wherein the first device comprises an automated response system.