Patent Document ID: 7873898
Application ID: 12061756

Base Claim:
1. A method comprising: receiving an input error message; deriving a plurality of error messages from the input error message using one or more error patterns representative of the input error message and one or more error sub-patterns of the error patterns; inputting the error messages derived from the input error message to one or more search engines; receiving search results for the error messages; and, displaying the search results for the error messages.

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Claim 3:
3. The method of claim 1 , further comprising, after receiving the search results for the error messages, repeating determining whether the search results are in agreement with a predetermined criterion; and where the search results are in disagreement with the predetermined criterion, generating one or more additional error messages; inputting the additional error messages to the search engines; receiving the search results for the additional error messages, until the search results satisfy the predetermined criterion.