Patent Document ID: 8335689
Application ID: 12587894

Base Claim:
1. A method to improve the speed and efficiency of human and computerized speech transcription through an automated transcription management system comprising: monitoring automatically the queue of transcription jobs to be worked; allocating automatically the transcription jobs across a pool of at least one of human computerized transcribing resources; monitoring automatically the performance of the current pool of at least one of human and computerized transcribing resources; creating automatically forecasts of expected future transcribing resource needs and, re-adjusting, by a computing device, automatically the use of currently active transcribing resources, pools of reserve transcribing resources, and recruitment of potential future transcribing resources to meet the transcription job forecasts.

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Claim 7:
7. The method of claim 1 further comprising optimizing the use of specialized transcription resources in the dimensions of transcription speed, accuracy, cost, dialect, language, or security against the requirements of the current pool of transcription jobs in the system.