Patent Document ID: 9824691
Application ID: 15612644

Base Claim:
1. A computer-implemented method to populate an electronic record based on communications between two people, the method comprising: establishing a communication session between a first device and a second device such that first device audio is sent from the first device to the second device and second device audio is sent from the second device to the first device during the communication session; receiving the first device audio as the first device audio is routed to the second device; receiving the second device audio as the second device audio is routed to the first device; generating first transcript data of the first device audio, the first transcript data being a transcription of the first device audio and including a plurality of first data segments, each of the plurality of first data segments including one or more words from the transcription of the first device audio; generating second transcript data of the second device audio, the second transcript data being a transcription of the second device audio and including a plurality of second data segments, each of the plurality of second data segments including one or more words from the transcription of the second device audio; identifying one of the plurality of second data segments that includes a field identification word that is associated with an identifier for a general record field that is to be populated using information from the first device audio and the second device audio during the communication session; selecting one or more first data segments of the plurality of first data segments that occur after the identified second data segment as selected first data segments; and identifying one or more of the one or more words from the selected first data segments as being a value for the general record field based on the identified words corresponding to the general record field.

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Claim 5:
5. The method of claim 1 , further comprising providing to the second device the field identification word for presentation of the field identification word by the second device.