Patent Document ID: 9183834
Application ID: 12507126

Base Claim:
1. A method, comprising: accessing a voice mail record of a user within a voice mail system; accessing a recorded audio file of a name of the user in the voice mail record spoken by the user; providing the audio file to a speech recognition system that is operable with an automated attendant; processing the audio file in the speech recognition system and obtaining a text result; determining whether a confidence score of the text result is below a predetermined threshold; adding, at least, the name of the user to a list of low confidence names when the confidence score is below the predetermined threshold; when the name of the user is listed in the list of low confidence names, storing a plurality of actual alternate spellings for the name of the user, wherein the plurality of actual alternate spellings are accessible to the speech recognition system and are received via a user interface configured to be presented to an administrator of the automated attendant; receiving a voice call at the automated attendant including receiving a voice command comprising a spoken name of the user; and processing the spoken name of the user including comparing a spelled name result generated by the speech recognition system to the plurality of actual alternate spellings previously stored to identify the user.

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Claim 5:
5. The method of claim 1 , further comprising listing the confidence score along with the name of the user in the list of low confidence names.