Patent Document ID: 9112969
Application ID: 14314631

Base Claim:
1. A communication system comprising: a first communication terminal; and at least one of a first communication device and a second communication terminal communicatively connectable to the first communication terminal for establishing a communication session in which audio data is transmitted between the first communication terminal and the at least one of the first communication device and the second communication terminal; and at least one of the first communication terminal, the first communication device, and the second communication terminal activating a speech to text translation mechanism, the speech to text translation mechanism translating the audio data into text data and saving the translated text data; wherein the first communication device provides a personal call agent service and wherein the first communication device activates the speech to text translation mechanism, the speech to text translation mechanism comprising an application stored in the first communication device that is executed by the first communication device, the first communication device translating the audio data into text data and saving the translated text data; wherein the communication session is established by: the first communication terminal forming a connection with the first communication device, and the first communication device receiving input identifying an address and initiating the establishing of the communication session based upon the identified address, the communication session being established with the second communication terminal such that the second communication terminal, first communication device, and first communication terminal are involved in the communication session such that the first communication device receives audio data transmitted between the first communication terminal and the second communication terminal during the communication session; and wherein the first communication device translating of the audio data into text data and saving the translated text data comprises: the first communication device translating a first audio question into first text data and saving the first text data of the first audio question, the first communication device translating a first audio answer to the first audio question into second text data and saving the second text data such that the second text data is associated with the first audio question, the first communication device translating a second audio question into third text data and saving the third text data of the second audio question, and the first communication device translating a second audio answer to the second audio question into fourth text data and saving the fourth text data such that the fourth text data is associated with the second audio question; and wherein the first communication device receives a third audio question from the second communication terminal that is sent to the first communication terminal and determines that the third audio question is a same question as the second audio question; in response to the determination that the third audio question is the same question as the second audio question, the first communication device suggesting a third answer to the first communication terminal that the third answer is in at least one of audio format and text format, the third answer in audio format comprising the second audio answer and the third answer in text format comprising text of the fourth text data.

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Claim 3:
3. The system of claim 1 wherein the first communication device is a switch device or a server computer device, the first communication terminal is one of a caller communication terminal and an agent communication terminal and the second communication terminal is the other of the caller communication terminal and the agent communication terminal.