Patent Document ID: 8713117
Application ID: 13475530

Base Claim:
1. In a mobile consumer messaging system (MCMS), in which the MCMS is in electronic communications with a plurality of mobile device users via one or more mobile carrier networks and is in electronic communications with one or more chat agents utilizing one or more chat platforms, a method for facilitating messages between the plurality of mobile devices users and the one or more chat agents, comprising the steps of: receiving a particular chat message at the MCMS from a specific mobile device user via a respective mobile carrier network, wherein the particular chat message includes message content and message identifying information; extracting via the MCMS the message content and message identifying information from the particular chat message and storing the message content and message identifying information in an MCMS database; generating via the MCMS a new message in a format acceptable to a respective chat platform, wherein the new message includes the message content and is based on the message identifying information; and transmitting the new message from the MCMS to a respective chat agent associated with the respective chat platform.

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Claim 12:
12. The method of claim 1 , wherein the MCMS includes a management computer system for performing functions of the MCMS.