Patent Document ID: 9344674
Application ID: 14335552

Base Claim:
1. A computer-implemented method for automatically routing a video relay service call to a call queue, the method comprising: receiving a first input from a user to initiate a video relay service call, the input being indicative of a telephone number; determining whether data stored in a computer memory includes a language associated with the telephone number; in response to the stored data including a language associated with the telephone number, routing a video relay service call to a call queue for one or more sign language interpreters fluent in the language associated with the telephone number; in response to the stored data not including a language associated with the telephone number: prompting the user to select a language, receiving a second input from the user, the second input being indicative of a selected language, and routing a video relay service call to a call queue for one or more video interpreters fluent in the selected language; or routing a video relay service call to a call queue for one or more video interpreters fluent in a default language, the default language being stored in the computer memory as a language setting for all video relay service calls.

---

Claim 5:
5. The method of claim 1 , in which the video relay service call is initiated by using session initiation protocol (SIP) or the H.323 standard.