Patent Document ID: 9749270
Application ID: 14753200

Base Claim:
1. A method for communicating via an avatar, the method comprising: sending, by one or more processors, an email that includes an embedded avatar from a sender at a first computing device to a recipient at a second computing device; responsive to the recipient at the second computing device selecting the embedded avatar, providing, by one or more processors, an interface through which said recipient interacts to submit a query via the avatar; receiving, by one or more processors, the query via a communication protocol; parsing and analyzing, by one or more processors, the received query; retrieving, by one or more processors, an answer corresponding to the parsed and analyzed query from a mailbox of the sender, wherein the mailbox of the sender includes emails associated with the parsed and analyzed query; sending, by one or more processors, the answer to the second computing device; and initiating, by one or more processors, display of the answer via the avatar on the second computing device.

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Claim 4:
4. The method of claim 1 , further comprising: sending, by one or more processors, a notification indicating the query to the sender based on a rule.