Patent Document ID: 8615070
Application ID: 13604112

Base Claim:
1. A method for improving user satisfaction of a user at a user machine, said method comprising: prompting, by a computer, a user at the user machine to select a language usage pattern preference from a plurality of language usage pattern preference choices respectively comprising a plurality of text passages, each text passage expressing different text; after said prompting, said computer receiving from the user machine a language usage pattern preference selected by the user from the plurality of language usage pattern preference choices; and said computer storing, in a user profile of the user located in a database accessible to the computer, a flag indicative of the selected language usage pattern preference.

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Claim 7:
7. The method of claim 1 , wherein the user machine is a telephone, and wherein the method further comprises: said computer querying the user at the telephone to determine preferred voice qualities while the computer is engaged in telephone communication with the user via the telephone; said computer receiving, from the user at the telephone, responses to said querying; said computer determining from the responses received from the user, using voice recognition functions of the telephonic response system, the preferred voice qualities; and said computer storing, in the user profile, the preferred voice qualities determined from the responses received from the user.