Patent Document ID: 7606718
Application ID: 10839536

Base Claim:
1. A method for operating an interactive response system comprising: receiving data representing an utterance from a person; using a processor, automatically presenting the utterance in perceptible form to a plurality of intent analysts at substantially the same time, each through an analyst user interface; accepting intent input from each of the plurality of intent analysts through the respective analyst user interface, where the intent input characterizes the intent analyst's interpretation of the person's intent expressed in the utterance; when the plurality of intent analysts provide intent input that characterizes different interpretations of the person's intent, then using a processor, automatically presenting the utterance in perceptible form to at least one additional intent analyst through an analyst user interface; and accepting further intent input from the at least one additional intent analyst through the respective analyst user interface, where the further intent input characterizes the at least one additional intent analyst's interpretation of the person's intent expressed in the utterance; and using a processor, automatically communicating a message to the person, in perceptible form and in substantially real time relative to the receiving step, the message being selected as a function of the intent input accepted from the intent analysts.

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Claim 12:
12. The method of claim 1 , further comprising: evaluating the accuracy, in real time, of the intent input from each of the intent analysts, and updating a profile for the respective intent analyst.