Patent Document ID: 7694192
Application ID: 11751257

Base Claim:
1. A method for assisted remediation of at least one problem with a computer system, said method comprising the steps of: obtaining data from said computer system, said data being indicative of said at least one problem; hypothesizing at least a first candidate remediation process for said problem from among a plurality of annotated remediation process descriptions, based at least in part on said data, wherein said annotations comprise data representing step attributes of each step of corresponding ones of said processes; associating at least a first attribute with said at least first candidate remediation process, wherein said at least first attribute is calculated based on said annotated remediation process description associated with said at least first candidate remediation process; and facilitating presentation of said at least first candidate remediation process with said associated attribute to a remediation agent.

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Claim 13:
13. The method of claim 1 , further comprising the additional steps of: representing a plurality of problem remediation processes in computer-interpretable form to obtain a plurality of representations each having a plurality of steps; annotating said representations with said data representing step attributes of each step of corresponding ones of said processes, to obtain said plurality of annotated remediation process descriptions; and calculating said at least first attribute associated with said at least first candidate remediation process based on said annotated remediation process description associated with said at least first candidate remediation process.