Patent Document ID: 8700414
Application ID: 11027578

Base Claim:
1. In a computer system wherein messages are transferred between participants, at least some of which are human users of the computer system using the computer system in furtherance of work projects, and wherein a workflow system handles task-based operations in a structured environment, the computer system further comprising at least one monitored operations system that generates alerts to notify participants of events within the at least one monitored operations system, a computer implemented method of handling alerts in a structured manner comprising: transmitting by the computer system, to a determined participant, a message comprising a first alert that a particular first event occurred, wherein the first event is determinable from at least one of the state of the computer system, the computer system's data or external data available to the computer system, wherein an alert rule indicates that the determined participant is to be alerted with the message when the particular first event occurs; initiating a logging of event resolution responses by the determined participant in response to the first event to form an event resolution log; storing, by the computer system, the event resolution log for use in informing a future determined participant, via the workflow system, as to a possible event resolution process when the future determined participant encounters a second alert of a second event wherein the second alert is similar to the first alert, the second event is similar to the first event or both, the possible event resolution process depending, at least in part, on the event resolution log for the first event; ending the event resolution log when the determined participant signals to the computer system a resolution of the first event; generating by the computer system a workflow process template from the event resolution log, the workflow process template comprising at least one workflow item; and storing by the computer system the workflow process template in the workflow system in association with a category identifier associated with the first event.

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Claim 5:
5. The method of claim 1 , wherein events comprise one or more of data or state matching prespecified event criteria and wherein alerts are generated for an event that match alert filters.