Patent Document ID: 9858929
Application ID: 15495919

Base Claim:
1. A computer-implemented system for transcription error reduction, comprising: a processor to execute modules, comprising: an assignment module configured to assign a transcribed value to each utterance obtained from a user during a call and a confidence score for each transcribed value; an application module configured to apply an accuracy threshold to the confidence scores; an incorporation module configured to incorporate the transcribed values that satisfy the accuracy threshold in a message; a grouping module configured to generate a grouping for at least one of the utterances associated with one such transcribed value that fails to satisfy the accuracy threshold, the grouping comprising the at least one utterance and related utterances from other calls; a receipt module configured to receive from one or more human transcribers a further transcribed value for each utterance in a portion of the grouping; a delivery module configured to provide any remaining utterances in the grouping to the one or more human transcribers when the further transcribed values differ; and a placement module configured to incorporate the further transcribed value for the at least one utterance in the message.

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Claim 2:
2. A system according to claim 1 , further comprising: an identification module configured to identify the related utterances based on one or more of a similarity of characteristics of the call and the other calls and a range of similarity shared between the transcribed value for the at least one utterance and other transcribed values for the utterances from the other calls.