Patent Document ID: 9407768
Application ID: 14808092

Base Claim:
1. A customer analysis method for analyzing electronic customer communication data and generating behavioral assessment data, which method comprises: receiving electronic customer communication data of two or more types by one or more servers configured to provide a user interface comprising a web site, web portal, or virtual portal, wherein at least one of the two or more types of electronic customer communication data comprises social media data, update status, media feed, social media review, social media data stream, social media profile or social media account setup; identifying a customer associated with the electronic customer communication data received by the one or more servers; analyzing the electronic customer communication data by applying a predetermined linguistic-based psychological behavioral model to the electronic customer communication data for that identified customer; generating behavioral assessment data based on the analyzing, the behavioral assessment data providing a personality type for the analyzed electronic customer communication data for that identified customer; and displaying instructions to a user via a reporting engine, wherein the instructions are based on the generated behavioral assessment data, wherein the user includes the identified customer or a customer service agent.

---

Claim 3:
3. The customer analysis method of claim 1 , wherein the electronic customer communication data is at least two of electronic-mail data, web content data, text message data, voice over IP data, and online forum data.