Patent Document ID: 9037465
Application ID: 13772509

Base Claim:
1. A method of detecting pre-determined phrases to determine compliance quality, comprising: specifying a plurality of pre-determined phrases in association with an event and a precursor event; receiving audible input from a sender and a recipient in a communication over a communications network; determining by a processor whether the event has occurred based on the communication; if the event has not occurred, determining whether a trigger phrase associated with the precursor event is present in the audible input received; if the trigger phrase associated with the precursor event is present, determining whether a pre-determined phrase of the plurality of pre-determined phrases associated with the precursor event is present in the-audible input received; and rating the recipient based on a presence of the pre-determined phrase associated with the precursor event in the communication.

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Claim 2:
2. The method of claim 1 , further comprising: if the event has occurred, determining whether a pre-determined phrase of the plurality of pre-determined phrases associated with the event is present in the audible input received by selecting a pre-determined phrase of the plurality of pre-determined phrases associated with the event, comparing the pre-determined phrase selected with a transcript of the audible input received, and determining whether the pre-determined phrase selected is present in the transcript.