Patent Document ID: 9747369
Application ID: 14546921

Base Claim:
1. A system for providing searchable call indexes, comprising: one or more memory devices storing instructions; and one or more processors configured to execute the instructions to perform operations comprising: receiving call information associated with each of a plurality of telephone conversations between at least one customer and at least one vendor, the call information including at least an audio recording; receiving improvement data associated with one or more errors in identifying words from audio recordings; identifying one or more keywords based at least on the improvement data; indexing the call information associated with each telephone conversation based on the one or more keywords into a first index associated with the customer and a second index associated with the vendor; and determining search results from the first and second indexes responsive to a search query.

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Claim 2:
2. The system of claim 1 , wherein the one or more processors is further configured to index the call information based on a frequency of the one or more keywords.