Patent Document ID: 9262528
Application ID: 14328454

Base Claim:
1. A method, comprising: receiving a group of electronic representation of questions from a plurality of users over a period of time by an enterprise information system; identifying groups of the logged questions that use a variety of different linguistic expressions to express similar information requests; assigning intent categories applicable to each group of questions requesting similar information; identifying ontologies associated with the intent categories; assigning concepts in the identified ontologies as ontology parameters for the associated intent categories; providing intent responses for the ontology parameters assigned to the intent categories; configuring the intent responses for at least some of the intent categories, wherein each intent response provides applicable information to the questions assigned to the associated intent category; identifying ones of the intent categories associated with at least a first threshold number of the questions, and providing the intent responses associated with said identified intent categories, wherein said providing is in response to said identification; identifying ones of the intent categories that are not associated with at least a second threshold number of the questions, and removing intent responses for any of said identified intent categories if currently provided, wherein said removal is in response to said identification; and for those ones of the intent categories with no associated intent response, identifying ones of the intent categories associated with at least a third threshold number of the questions, and in response to said identification, initiating generation of an intent response for each of said identified intent categories.

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Claim 7:
7. The method according to claim 1 , further comprising: conducting a spelling analysis to replace unidentifiable words in the questions; conducting a punctuation analysis to correct punctuation in the questions; conducting a sentence analysis to identify sentence structures and sentence elements in the questions; conducting a stem analysis to add and identify other forms of words to the questions; conducting a concept analysis using one or more ontologies to identify concepts related to the questions; and conducting a linguistic analysis using the identified concepts, sentence structures, sentence elements, and other added and identified forms of words, wherein the intent category assignment is based on said linguistic analysis.