Patent Document ID: 8687772
Application ID: 13346855

Base Claim:
1. An apparatus, comprising: at least one processor; and memory storing computer-readable instructions that, when executed by the at least one processor, cause the apparatus to: receive user credentials; retrieve user information based on the user credentials; analyze the user information; determine a first business rule to retrieve; retrieve the first business rule; analyze information contained in the first business rule; receive a first decision based on the information in the first business rule, wherein the first decision is to retrieve a second business rule; retrieve a second business rule; analyze the information contained in the second business rule; receive a second decision based on the information in the second business rule; and manage a call in an interactive voice response system based on the second decision, wherein the first business rule changes dynamically based on a duration of time of the call in the interactive voice response system.

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Claim 6:
6. The apparatus of claim 1 , wherein the memory stores additional computer-readable instructions that, when executed by the at least one processor, further cause the apparatus to: receive notification that the user information has changed; re-retrieve the second business rule; re-analyze information contained in the second business rule; receive a third decision based on the information in the second business rule; and manage a call in an interactive voice response system based on the third decision.