Patent Document ID: 10115168
Application ID: 14639537

Base Claim:
1. A method for integrating metadata from applications used for social networking into a customer relationship management (CRM) system, the method comprising: obtaining, from applications used for social networking, metadata associated with users of the applications; analyzing the metadata from the applications to infer opportunities, relationships for mapping clients, structures, and subject matter experts; integrating the opportunities, the relationships for mapping the clients, the structures, and the subject matter experts into a customer relationship management (CRM) system to populate the CRM system; identifying potential customers based on integrated opportunities, relationships for mapping the clients, the structures, and the subject matter experts; and managing interactions with current and target customers based on the integrated opportunities, relationships for mapping the clients, the structures, and the subject matter experts.

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Claim 4:
4. The method of claim 1 , in which the metadata comprises patterns, social graphs, the relationships for mapping the clients, the structures, or combinations thereof of the users of the applications.