Patent Document ID: 8831571
Application ID: 12891876

Base Claim:
1. A method comprising: receiving an electronic communication comprising a user-composed body comprising text at a messaging server, wherein the electronic communication is in a first form; detecting a keyword in the user-composed body of the electronic communication; determining, based on the keyword, that a reply electronic communication is to be automatically generated; determining a subset of received electronic communications in the first form that each comprise a user-composed body comprising the keyword; determining an average response time for the subset of received electronic communications; determining that the average response time meets a threshold; responsive to determining that the average response time meets the threshold, generating the reply electronic communication comprising the average response time; and transmitting the reply electronic communication in the first form.

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Claim 3:
3. The method of claim 1 , wherein determining the average response time comprises determining the average response time over a predetermined time period.