Patent Document ID: 8200661
Application ID: 12338847

Base Claim:
1. A method for providing a recommendation, comprising: training a supervised-learning model based on portions of content in a support document that are accessed by one or more users during multiple separate sessions, wherein the support document comprises content for multiple support topics; configuring the supervised-learning model so that when the supervised-learning model is used to identify one or more support topics, the supervised-learning model assigns a larger weight to a first portion of the content that is accessed by a given user during a single session than a second portion of the content that is accessed by the given user during multiple separate sessions; monitoring user actions while a user interacts with the support document using a computer during a current session; based on the user actions, using the supervised-learning model to identify one or more support topics in the multiple support topics; and providing the recommendation, which includes the one or more identified support topics, to the user.

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Claim 12:
12. The method of claim 1 , wherein the one or more support topics are identified based at least in part on a user configuration of a product.