Patent Document ID: 7478121
Application ID: 10210609

Base Claim:
1. A system for receiving page-specific user feedback concerning a particular web page of a website, comprising: a first icon viewable on the particular web page, the first icon soliciting one or more page-specific subjective ratings concerning the particular web page as a whole from a user that has accessed the particular web page; a second icon viewable on the particular web page, the second icon soliciting one or more page-specific open-ended comments concerning the particular web page from the user; and software associated with the first and second icons and operable to receive one or more page-specific subjective ratings concerning the particular web page as a whole and one or more page-specific open-ended comments concerning the particular web page from the user for reporting to a website owner, the software operable to require the user to provide one or more page-specific subjective ratings concerning the particular web page as a whole in order to provide one or more page-specific open-ended comments concerning the particular web page, association of the one or more required page-specific subjective ratings concerning the particular web page as a whole with the one or more page-specific open-ended comments concerning the particular web page making the one or more page-specific open-ended comments concerning the particular web page more meaningful to and useable by the website owner.

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Claim 9:
9. The system of claim 1 , wherein the software is operable to obtain background data concerning a computer system of the user for reporting to the website owner along with the one or more page-specific subjective ratings concerning the particular web page as a whole and the one or more page-specific open-ended comments concerning the particular web page received from the user, the background data for the user facilitating resolution of one or more issues reflected in the one or more page-specific open-ended comments concerning the particular web page received from the user.