Patent Document ID: 7907705
Application ID: 11545937

Base Claim:
1. A method for capturing information from a live conversation between an operator and a customer, comprising: designating a context for the live conversation between the operator and the customer wherein the context is a form viewed on a computer screen and actively in use by the operator; setting, by the operator during the live conversation, a visual cue by physically moving a cursor to an information field in the form; monitoring the live conversation in response to setting the visual cue, wherein the visual cue triggers the conversion of the live conversation to text; recognizing at least one portion of the live conversation as a text portion after converting the live conversation to text; interpreting one or more cues in the live conversation, wherein the one or more cues comprises at least the visual cue; relating the one or more cues to the information field associated with the context for the live conversation; and storing information obtained from the text portion of the live conversation into the information field, wherein the information obtained from the text portion comprises at least one word spoken after the one or more cues.

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Claim 9:
9. The method of claim 1 , wherein the live conversation occurs using at least one selected from a group consisting of an analog phone, a digital phone, and a computer.