Patent Document ID: 9437215
Application ID: 14996913

Base Claim:
1. A video analytics system adapted to predict user behavior based on analysis of a video communication, which comprises: a node comprising a processor and a non-transitory computer readable medium operably coupled thereto, the non-transitory computer readable medium comprising a plurality of instructions stored in association therewith that are accessible to, and executable by, the processor, where the plurality of instructions comprises: instructions that, when executed, receive a video communication from a user, wherein the video communication comprises an audio component and a video component; instructions that, when executed, analyze the video component to provide time-coded video behavioral data from the user; instructions that, when executed, analyze the audio component to provide time-coded spoken words from the user; instructions that, when executed, associate the time-coded spoken words with the video behavioral data to determine an emotional state of the user; instructions that, when executed, collect biographical profile information specific to the user; instructions that, when executed, determine a personality type of the user by applying a linguistic-based algorithm to the spoken words, searching a density of keywords in the spoken words, and comparing the keywords to a library separated by different personality types; and instructions that, when executed, enter the collected biographical profile information, the emotional state, and the personality type into a predictive model, wherein the predictive model generates an indication of a likelihood of an outcome of the video communication.

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Claim 4:
4. The system of claim 1 , wherein more than one user is speaking in the video communication.