Patent Document ID: 8321446
Application ID: 12636716

Base Claim:
1. A computer-implemented method, comprising: receiving a search query for a particular application from an input field of a user interface; performing a keyword search based on the search query to generate keyword search results; performing a natural language search of a frequently-asked question database based on the search query to generate frequently-asked question search results; and outputting a first display page, wherein the first display page categorizes the keyword search results and the frequently-asked question search results into a plurality of categories, wherein each category of the first display page is associated with a category title, a first display region, and a second display region that is separate from the first display region, wherein the first display region of a particular category includes one or more keyword search results associated with the particular category and does not include any of the frequently-asked question search results, and wherein the second display region associated with the particular category includes one or more frequently-asked question search results associated with the particular category and does not include any of the keyword search results; wherein a statistical cluster analysis is performed to determine the plurality of categories for the particular application based on group assignments and name assignments.

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Claim 6:
6. The computer-implemented method of claim 1 , wherein an order of the categories shown in the first page is a variable based on how well results in each category match the search query.