Patent Document ID: 7813485
Application ID: 11139882

Base Claim:
1. A method of integrating a visual menu with an audio menu, comprising: receiving an audio call from a user; initiating an interactive session based on the received audio call; correlating the user with an accessible interactive device, including mapping a user identification of the user with a virtual location of the user, wherein the user identification comprises a combination of a phone number, an employee identification, and a customer identification; registering the user with multiple entities that utilize the visual menu and the audio menu; transmitting an instant message including an embedded hyperlink to the virtual location of the user, wherein the instant message comprises an instruction displayed on an interactive display device for receiving the visual menu; initiating the audio menu by an interactive voice response unit using an audio control module; executing the instruction to receive the visual menu; providing the visual menu to the user by displaying it within an instant messaging window; synchronizing the visual menu and the audio menu using time stamp and dual-tone multi-frequency input from the accessible interactive device; and updating the visual menu with the audio menu as the user selects a menu option presented by at least one of the visual menu or the audio menu.

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Claim 5:
5. The method of claim 1 , wherein transmitting the instant message to the virtual location of the user comprises transmitting the instant message over a network.