Patent Document ID: 8644458
Application ID: 13768297

Base Claim:
1. A method for processing a call, the method comprising: receiving a call from a caller over a communication network; determining a telephone number of the caller; determining if the telephone number of the caller is a telephone number assigned to a specific individual; accessing an electronic database to determine a stored language preference of the specific individual when the telephone number of the caller is determined to be assigned to a specific individual, the specific individual's stored language preference being associated with the caller's telephone number in the electronic database; prompting the caller to select a language preference when the telephone number of the caller is determined to be assigned to a specific individual and the specific individual does not have a stored language preference, and storing the language preference selected by the caller based on the prompting in the electronic database; routing the call to a predetermined destination based on the stored language preference of the specific individual in the electronic database when the telephone number of the caller is determined to be assigned to the specific individual; routing the call to a first default destination when the telephone number of the caller is determined to not be assigned to a specific individual.

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Claim 2:
2. The method of claim 1 , further comprising: routing the call to a second default destination when the telephone number of the caller is determined to be assigned to the specific individual, the electronic database does not include a stored language preference of the specific individual, and the caller does not select a language preference based on the prompting.