Patent Document ID: 8090080
Application ID: 12249227

Base Claim:
1. A method for providing automated directory assistance, the method comprising: receiving a user utterance from a user accessing directory assistance; detecting a keyword in the user utterance; sending a query to a directory assistance database, the query based at least in part on the keyword; receiving, from the directory assistance database, received records that satisfy the query; determining hierarchical categories associated with the received records; and disambiguating the received records based at least in part on the hierarchical categories, including disambiguating a subset of the received records, wherein records in the subset share a common hierarchical category.

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Claim 5:
5. The method of claim 1 , wherein the keyword is associated with a directory assistance search parameter, the method further comprising: determining associated directory assistance search parameters associated with the keyword; and generating the query based on the associated directory assistance search parameters.