Patent Document ID: 9092477
Application ID: 14291813

Base Claim:
1. A method of semantic to non-semantic routing to locate a live expert, the method comprising the steps of: populating a database in a computer with predetermined semantically expressed inquiry-types organized from an underlying plurality of criteria groupings that are humanly understandable descriptors; maintaining a skill-set database that includes an entry which associates at least one expert who has the ability to address one of the predetermined semantically-expressed inquiry-type, the expert having individualized knowledge of at least one criteria from the underlying criteria grouping for the associated inquiry-type; enabling a user seeking assistance to identify at least one of the criteria underlying the assistance request through an interactive process; selecting at least one inquiry-type which describes a user's request for assistance based on user interaction; and locating the expert through a routing identifier associating the selected predetermined semantically-expressed inquiry-type with an entry in the skill-set database.

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Claim 2:
2. The method of claim 1 , further comprising the step of establishing a real time communication path between the user and the expert.