Patent Document ID: 10073909
Application ID: 14558512

Base Claim:
1. A computer-implemented method of generating and utilizing metadata from a notation comprising: receiving a set of tags; receiving, at a computing device with a processor, a notation entered by a representative, wherein the notation is associated with content in a communication between the representative and a customer, wherein the customer is a selected customer and wherein a selected tag is the selected customer's tag, and wherein a database comprises events associated with other customers and tags associated with the other customers; analyzing, via the processor, the notation, wherein the notation comprises imagery; identifying the selected tag, from the set of tags, to be associated with the notation; analyzing the other customers' events and the other customers' tags; identifying a correlation between the other customers' events and the other customers' tags, wherein the identifying the correlation includes identifying a number of other customers that meet each of the following criteria: the identified other customers are each associated with a same correlated event; the identified other customers are each associated with a correlated tag that is the same as the selected customer's tag; and wherein the identified other customer's correlated tag was stored before the selected customer's correlated event occurred; and generating an indication of a predicted event for the selected customer, wherein the predicted event is at least partly based on the correlation between the other customers' events and the other customers' tags.

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Claim 2:
2. The computer-implemented method of claim 1 further comprising: displaying an input interface with the selected tag, the input interface associated with removing the tag; receiving an indication that the input interface has been selected; and removing the selected tag from computing device's display.