Patent Document ID: 8924223
Application ID: 13442271

Base Claim:
1. A method comprising: receiving a first answer from a user associated with a first question in an automated dialog, wherein the first answer indicates services to be associated with the user; determining, via a processor, a characteristic associated with an analysis of the first answer, the characteristic comprising a mood associated with the user; when the mood meets a termination criteria, terminating a line of questioning, continuing the automated dialog with the user, and deferring the obtaining of individual profile information to a subsequent automated dialog; and when the mood does not meet the termination criteria: selecting, via the processor, a subsequent question in the automated dialog from a plurality of questions, wherein the subsequent question is selected, based on the characteristic, using a hierarchy of factors comprising a question content, a question temperament, and a question timing; receiving a second answer from the user associated with the subsequent question; and when one of the first answer and the second answer address a category of information associated with the services, storing, via the processor, the one of the first answer and the second answer in a profile database in association with the category and the user.

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Claim 3:
3. The method of claim 1 , wherein the first answer and the second answer each comprise one of a verbal answer and a text-based answer.