Patent Document ID: 9117194
Application ID: 13312688

Base Claim:
1. A method for operating a frequently asked questions (FAQ)-based system, the method comprising: training a classifier primarily based on questions stored in the FAQ-based system, each question corresponding to at least one answer; and applying the classifier to a query to return an answer, wherein applying the classifier is performed as a function of a context identified by a given sequence of queries, the classifier determining whether to update the context to reflect a most recent query in the given sequence of queries or reset the context based on an analysis of (i) the most recent query in the given sequence of queries in connection with the context and (ii) the most recent query in the given sequence of queries independent of the context.

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Claim 24:
24. The method of claim 1 , wherein training the classifier further includes determining a highest ranking set of answers, creating features to provide to the classifier based on the queries and words of the highest ranking set of answers.