Patent Document ID: 9986093
Application ID: 15217240

Base Claim:
1. A method of integrating to an external application for an agent in a web client application, the method comprising: starting an interaction with a client with the web client application by the agent; searching for relevant knowledge content through a third-party integration module using a graphical user interface, wherein the third-party integration module integrates with other systems and applications outside of a current system in order to search for the relevant knowledge content, wherein the other systems and applications outside of the current system are integrated into the graphical user interface; and completing the interaction with the client using the graphical user interface with enhanced input from the search step.

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Claim 3:
3. The method of claim 1 , wherein the interaction with the client is any one of a live telephone call, e-mail, face-to-face, or a web chat session with the client.