Patent Document ID: 9270828
Application ID: 12828677

Base Claim:
1. A voicemail platform which provides a voicemail to text conversion service, comprising: a memory which stores an email address and a name of a user for the user of a voicemail to text conversion service, the email address comprising the name of the user including at least a first and last name of the user; and a processor which: receives a voicemail message for the user, sends the voicemail message and the email address together to a speech engine external to the voicemail platform, the speech engine configured to parse the email address and extract a correct spelling of the name of the user from the email address, recognize every occurrence of the name of the user within the voicemail message, and use the email address to correctly spell each corresponding occurrence of the name of the user within converted text of the voicemail message, receives the converted text from the speech engine which is converted from the voicemail message using the email address to correctly spell all occurrences of the name of the user within the voicemail message, and sends the converted text to a device of the user.

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Claim 2:
2. The voicemail platform according to claim 1 , wherein the converted text is delivered to the device of the user via an email message.