Patent Document ID: 8219519
Application ID: 12710518

Base Claim:
1. A method of detecting trends in service repairs for vehicles comprising: accessing service repair verbatims from a warranty database, the service repair verbatims including information relating to an identified concern with the vehicle; providing a thesaurus of service repair related terms, the service repair related terms each being associated with at least one of a component category, a concern category, a cause category, and a correction of repair category; identifying key terms in each service repair verbatim, the identified key terms having an association with the service repair related terms in the thesaurus; extracting the key terms from each of the service repair verbatims; selectively associating the extracted key terms in each of the service repair verbatims to a respective one of the categories for the respective service repair verbatims; a user selectively generating a report based on a key term in the component category and at least one other key term from at least one of the other respective categories, the report identifying an aggregate number of the service repair verbatims associated with the key terms selected by the user; and detecting an emerging service issue based on the key terms extracted from the service repair verbatims.

---

Claim 11:
11. The method of claim 1 wherein the extracted key terms include text phrases extracted from the verbatims.