Patent Document ID: 8594285
Application ID: 13165149

Base Claim:
1. A method for analyzing an electronic communication between a customer and a contact center, wherein the electronic communication is a telephonic communication, the method comprising: receiving a single telephonic communication between a first communicant to the telephonic communication and a second communicant to the telephonic communication; separating the telephonic communication into at least first and second constituent voice data, the first constituent voice data being generated by the first communicant and the second constituent voice data being generated by the second communicant; analyzing one of the separated first and second constituent voice data by mining the separated one of the first and second constituent voice data and applying a predetermined linguistic-based psychological behavioral model to the one of the separated first and second constituent voice data; and, generating behavioral assessment data including a personality type corresponding to the analyzed one of the separated first and second constituent voice data based on the step of analyzing one of the first and second constituent voice data.

---

Claim 10:
10. The method of claim 1 , further comprising the step of automatically generating a responsive communication to the telephonic communication based on the event data.