Patent Document ID: 9123332
Application ID: 14527357

Base Claim:
1. A method, comprising: transcribing via a processor a plurality of spoken utterances occurring during a call; assigning each of the plurality of spoken utterances with a corresponding set of classifications; determining a confidence rating associated with each of the plurality of spoken utterances and the assigned set of classifications; and performing at least one of: reclassifying the plurality of spoken utterances with new classifications based on at least one additional classification operation, and adding the assigned classifications and the corresponding plurality of spoken utterances to a training data set.

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Claim 5:
5. The method of claim 1 , wherein if determining the confidence rating associated with each of the plurality of spoken utterances produces confidence ratings that are below a predefined threshold then reclassifying the plurality of spoken utterances with new classifications based on at least two different classification operations.