Patent Document ID: 7991613
Application ID: 11540904

Base Claim:
1. A method for analyzing audio components of communications comprising: receiving information corresponding to an audio component of a communication session at a recorder; generating text from the information at a speech recognition engine executing on a computing device; and integrating the text with additional information provided by the recorder corresponding to the communication session, the additional information being integrated in a textual format and identifying a party to the communication session with a first representation; and the additional information identifying a characteristic of the audio component associated with the information of the communication session with a second representation, wherein the first representation comprises a first letter to indicate audio communication by a first party of the communication session, and wherein the second representation comprises a lower case representation of the letter indicates a first volume level and an upper case representation of the letter indicates a second volume level.

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Claim 12:
12. The method of claim 1 , wherein performing automated evaluation comprises evaluating the communication session for fraud.