Patent Document ID: 9558276
Application ID: 14500537

Base Claim:
1. A computer-implemented method, comprising: determining, by the agent device, availability as an agent for topic data stored in a system, wherein agents are active or inactive and are relevant or irrelevant to the topic data, and wherein agents are relevant when a topic included in one or more profiles of one or more relevant agents matches the topic data; transmitting availability as an active relevant agent for the topic data, wherein one or more real-time interaction options are associated with active relevant agents, wherein status data is generated and remotely stored according to the availability of active relevant agents associated with real-time interaction options, wherein the status data is transmitted by an agent search server to a search engine server operating remotely from the agent search server and in communication with the agent search server over a network, wherein an agent search request is generated using the topic data and includes the topic data, and wherein the agent search request is used to determine relevant agents associated with the topic data; detecting data corresponding to a selection of an interactive element associated with search results generated by the search engine server, wherein the search results are generated in response to a search request including the topic data, wherein the search request does not include a request for an agent, wherein the search request is separate from the agent search request, wherein interactive elements are associated with the search results according to remotely received status data, wherein the interactive elements are separate from the search results, wherein an interactive element is displayed concurrently with a search result, and wherein the selection of an interactive element facilitates a real-time interaction option among two or more devices; and participating in a real-time interaction option as an active relevant agent associated with the topic data.

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Claim 8:
8. The method of claim 1 , wherein facilitating a real-time interaction option includes evaluating additional data including credential data or historical data.