Patent Document ID: 7627096
Application ID: 11036201

Base Claim:
1. A method of routing a call based on speech input via the call, the method comprising: transforming the speech input via the call into text; creating a list comprising terms including actions and objects that are included based at least partially on the text; identifying a dominant term in the list; when the dominant term is an action, determining a corresponding confidence level of each object in the list, wherein the corresponding confidence level of the action is based at least in part on the dominant term; when the dominant term is an object, determining the corresponding confidence level of each action in the list, wherein the corresponding confidence level of the object is based at least in part on the dominant term; forming an action-object pair by selecting a particular term from the list to be a complementary term and pairing the complementary term with the dominant term; and routing the call based on the action-object pair.

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Claim 2:
2. The method of claim 1 , further comprising, when the dominant term is an action, masking actions within the list that are not the dominant term to prevent the masked actions from being selected to be the complementary term, and masking objects within the list that are identified as invalid objects to prevent any masked object from being selected to be the complementary term.