Patent Document ID: 8842811
Application ID: 13549101

Base Claim:
1. A system for providing recommendations for hiring agents within a call center environment, comprising: a list of candidates for hire as agents within a call center; a voice assessor to analyze a voice recording from each of the candidates by measuring voice characteristics within the voice recording and calculating a score for the voice recording based on the measured voice characteristics; a comparison module to compare the voice recording to a voice model; a modifier to increase the voice recording score when the recording substantially resembles the voice model; a threshold module to apply a threshold to the increased voice recording score; and a recommendation module to retain one or more of the candidates on the list of candidates for hire when the voice recording score for that candidate satisfies the threshold and to remove one or more of the candidates from the list when the voice recording score for that candidate fails to satisfy the threshold.

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Claim 2:
2. A system according to claim 1 , further comprising: a recorder to obtain the voice recording by providing at least one text passage to each candidate and by receiving a voice sample from that candidate based on the text passage as the voice recording.