Patent Document ID: 8731934
Application ID: 12032200

Base Claim:
1. A system for data-mining a monitored telephone conversation, the system comprising: one or more microprocessors; a memory; a speech recognition processor configured to transcribe the monitored telephone conversation and associate a plurality of characteristics of the monitored telephone conversation with a transcript of the monitored telephone conversation; an event detection processor configured to analyze the transcript of the monitored telephone conversation to detect one or more events within the monitored telephone conversation following the transcription of the monitored telephone conversation; a topic database configured to include a slang term associated with both a major topic and a minor topic; a topic detection processor configured to determine a topic of the monitored telephone conversation based upon querying the topic database with one or more extracted phrases from the transcript; a tagging processor configured to associate metadata information indicative of the detected one or more events with the transcript of the monitored telephone conversation; and a multimedia data warehouse configured to store at least the transcript of the monitored telephone conversation and the metadata information and characteristics associated therewith as a data record for the monitored telephone conversation.

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Claim 15:
15. The system according to claim 1 , further comprising a synchronization processor configured to associate timing information for the detected one or more events with a sound recording of at least a portion of the monitored telephone conversation.