Patent Document ID: 7571226
Application ID: 09523853

Base Claim:
1. A method performed by a voice portal, comprising: receiving a call from a caller, where the call includes identifying information; identifying a first voice character, using the identifying information, to be used by the voice portal when audibly interacting with the caller; detecting a speaking voice associated with the caller through the voice portal interaction with the caller; identifying a second voice character using the detected speaking voice associated with the caller; changing from the first voice character to the second voice character when further audibly interacting with the caller; through interacting with the caller via the voice portal, automatically detecting caller behavior indicative of a situation where caller experience would improve upon an adjustment to the second voice character; and adjusting the second voice character in response to detecting such caller behavior; permitting the caller to select a third voice character; wherein, the selecting the third voice character comprises the caller selecting the background music and controlling the verbosity of prompts; applying the third voice character when further audibly interacting with the caller.

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Claim 5:
5. The method of claim 1 , further comprising: determining a type of communication device used by the caller using the identifying information.