Patent Document ID: 9645703
Application ID: 14277290
Patent Flag: 1

Claim One:
1. A method for determining a topic change of a communication, the method comprising: determining, by a computer processor, a communication containing a set of dialog statements, wherein a first span of the communication includes one or more dialog statements of the set of dialog statements; determining, by the computer processor, if the one or more dialog statements of the first span include one or more indicators of a topic change, wherein the one or more indicators are identified by at least one detector of a learning model; responsive to determining the first span includes the one or more indicators of the topic change, generating, by the computer processor, a score for the one or more indicators, based on the learning model; responsive to the score for the one or more indicators triggering a threshold condition, determining, by the computer processor, a topic change within the first span, wherein the threshold condition determined during training of the learning model, includes: determining, by the computer processor, a weighted value for the at least one detector, based on heuristics; receiving input of labelled communication dialog statements, wherein the labelled communication dialog statements include one or more topic change indicators that are known, the one or more topic change indicators corresponding to the at least one detector; adjusting, by the computer processor, the weighted value of the at least one detector in response to a delta between an output of scores of the at least one detector of the learning model and scores of the one or more topic change indicators that are known; and determining, by the computer processor, the threshold condition in response to achieving an acceptable minimum for the delta between the output of the scores which are determined by the at least one detector of the learning model and the scores of the one or more topic change indicators that are known.