Patent Document ID: 20100083029
Application ID: 12240442
Patent Flag: 0

Claim One:
1. A computer implemented method for recommending corrective actions for a detected failure in real-time, the computer implemented method comprising: responsive to receiving failure symptom characteristics for a product or process failure, querying historical failure data collected in real-time to locate historical failure symptoms matching the failure symptom characteristics using an initial search query; identifying historical corrective actions corresponding to the matching historical failure symptoms that resolved the historical failure symptoms; determining if a total number of the historical corrective actions identified meets a minimum match threshold; responsive to a determination that the total number of historical corrective actions identified does not meet the minimum match threshold, selectively pruning a failure symptom characteristic having the lowest priority level from the initial search query to form an adjusted search query; repeating the querying, identifying, and determining steps using the adjusted search query until the total number of historical corrective actions identified meets the minimum match threshold; responsive to a determination that the number of historical corrective actions identified meets the minimum threshold, sorting the historical corrective actions to form a list of recommended corrective actions for the failure symptom characteristics; and providing the list of recommended corrective actions to an end user.