Patent Document ID: 8548843
Application ID: 13282572
Patent Flag: 1

Claim One:
1. Apparatus for ranking employees, the apparatus comprising: a receiver configured to receive information relating to performance, by an employee, of a plurality of tasks, wherein each of the plurality of tasks was completed during a predetermined time period; a processor configured to: compute, based at least in part on the received information: a median cycle time score, said median cycle time score comprising a number of times that the employee met a media cycle time assigned to one or more of the plurality of tasks, wherein the processor is configured to calculate the median cycle time score by (1) summing a number of times that, during the predetermined time period, the employee completed a task included in the plurality of tasks faster than a median cycle time associated with the completed task and (2) dividing the resultant sum by a sum of the plurality of tasks; an accuracy score, said accuracy score comprising a number of times than an employee error was recorded for one or more of the plurality of tasks, wherein the processor is configured to calculate the accuracy score using the equation: 
 [1−(sum(errors))/(sum(volume))]*100%, wherein sum(errors) comprises a sum of a subset of tasks included in the plurality of tasks that are associated with one or more errors; and sum(volume) comprises the sum of the plurality of tasks; an escalation percentage score, said escalation percentage score comprising a number of times that a complaint was recorded for one or more of the plurality of tasks, wherein the processor is configured to calculate the escalation percentage score using the equation: 
 [1−(sum(escalations))/(sum(volume))]*100%; wherein: sum(escalations) comprises a sum of a subset of tasks included in the plurality of tasks for which a complaint was filed; and sum(volume) comprises the sum of the plurality of tasks; a volume score, wherein the processor is configured to calculate the volume score using the equation: 
 (employee volume score/average volume score)*100, wherein: employee volume score comprises the sum of the plurality of tasks; and average volume score comprises an average number of tasks completed by the employees included in the group of employees; and a client target date score, said client target date score comprising a number of tasks included in the plurality of tasks that met a client target date assigned to each of the number of tasks, wherein the processor is configured to calculate the client target date score using the equation; 
 [sum(tasks that beat the client target date)/sum(tasks with client target date provided)]*100%, wherein: sum(tasks that beat the client target date) comprises a sum of a subset of tasks included in the plurality of tasks that met the client target date associated with the task; and sum(tasks with client target date provided) comprises a sum of a number of tasks included in the plurality of tasks to which a client target date has been assigned; wherein each of the median cycle time score, accuracy score, escalation percentage score, volume score and client target date score is normalized to reduce bias attributable to a difficulty level assigned by the processor for one or more of the plurality of tasks, wherein the difficulty level for a task is determined in relation to one or more different tasks; and rank, separately, using percentile ranking: the median cycle time score against a plurality of median cycle time scores that were computed for a group of employees using data generated during the predetermined time period; the accuracy score against a plurality of accuracy scores that were computed for a group of employees using data generated during the predetermined time period; the escalation percentage score against a plurality of escalation percentage scores that were computed for a group of employees using data generated during the predetermined time period; the volume score against a plurality of volume scores that were computed for a group of employees using data generated during the predetermined time period; and the client target date score against a plurality of client target date scores that were computed for a group of employees using data generated during the predetermined time period, wherein the processor is further configured to: group the employee and each of the employees included in the group of employees according to line of business, wherein the employee and each of the employees included in the group are employed in the same line of business; and group the employee and each of the employees included in the group of employees based on the date that the employee and each of the employees included in the group began employment, wherein the employee and each of the employees included in the group began employment within a predetermined time span.