Patent Document ID: 20130110590
Application ID: 13282572
Patent Flag: 0

Claim One:
1. Apparatus for ranking employees, the apparatus comprising: a receiver configured to receive information relating to the performance, by an employee, of a plurality of tasks, wherein each of the plurality of tasks was completed during a predetermined time period; a processor configured to: compute, based at least in part on the received data: a median cycle time score, said median cycle time score being based on a number of times that the employee met a median cycle time assigned to one or more of the plurality of tasks; an accuracy score, said accuracy score being based on a number of times that an error was recorded for one or more of the plurality of tasks; an escalation percentage score, said escalation score being based on a number of times that a complaint was recorded for one or more of the plurality of tasks; a volume score, said volume score being based on a sum of the plurality of tasks; and a client target date score, said client target date score being based on a number of tasks included in the plurality of tasks that met a client target date assigned to each of the number of tasks; wherein each of the medium cycle time score, accuracy score, escalation percentage score, volume score and client target date score is normalized to reduce bias attributable to the difficulty level for one or more of the plurality of tasks; and rank, using percentile ranking, each of the median cycle time score, accuracy score, escalation percentage score, volume score and client target date score against a plurality of median cycle time scores, accuracy scores, escalation percentage scores, volume scores and client target date scores, respectively, that were computed for a group of employees using data generated during the predetermined time period; wherein: the employee and each of the employees included in the group of employees are employed in the same line of business; and the employee and each of the employees included in the group of employees began employment within a predetermined time span.