Patent Document ID: 4829563
Application ID: 07178548
Patent Flag: 1

Claim One:
1. A method for providing a continuous sequence of completed telephone calls to a plurality of operators using a telephone system having a switch for dialing calls over a plurality of telephone lines, comprising the steps of: (a) dialing a plurality of calls over said telephone lines; (b) predicting a number of operators expected to be available to handle a call completion at an end of a predetermined time interval; (c) predicting a number of calls expected to be completed during the predetermined time interval; (d) processing the predicted number of calls to generate a weighted number of calls expected to be completed during the predetermined time interval; (e) determining whether the weighted number of calls is less than the predicted number of operators; (f) if the weighted number of calls is less than the predicted number of operators, dialing another call; and (g) repeating steps (e)-(f) until the weighted number of calls is equal to the predicted number of operators.