Patent Document ID: 10147097
Application ID: 15016299
Patent Flag: 1

Claim One:
1. A customer platform system comprising: a first Internet Protocol (IP) connected device, located in a public network; at least one second IP connected device, located in a private network; and a customer service server, located in the private network and connected to the at least one second IP connected device in the private network, allowing the first IP connected device to establish a connection to the customer service server, and providing at least one channel function via the connection for the first IP connected device, and the first IP connected device and the customer service server establishing an interactive support service based on one of the at least one channel function, wherein the at least one channel function comprises a maintenance function, the interactive support service comprises at least one remote management operation, wherein regarding the maintenance function, the at least one remote management operation comprises: a notification operation, wherein in the notification operation, the customer service server monitors links among the customer service server and the at least one second IP connected device in the private network, determines whether connection status of the links and log-in records of a network management system match at least one alarm event, and transmits the at least one alarm event to the first IP connected device via the public network, wherein the customer service server operates the network management system for controlling the at least one second IP connected device and the customer service server in the private network; and a device management operation, wherein in the device management operation, the first IP connected device logs in the network management system as a network administrator of the network management system via the public network, wherein acting as the network administrator is a proxy of the customer service server in the network management system.