Patent Document ID: 20130046764
Application ID: 13211450
Patent Flag: 0

Claim One:
1. A method, in a data processing system comprising at least one computing device, for correlating reported problem data from a plurality of sources of information, comprising: receiving, in a problem management system of the data processing system, a report of a problem to thereby generate a reported problem in the problem management system; performing data collection on a plurality of sources of information within the data processing system in accordance with data collection rules to generate collected data; performing content classification on the collected data to classify the collected data into pre-determined classes of collected data in accordance with classification rules to thereby generate classified data; performing correlation of the classified data into one or more sets of correlated data in accordance with correlation rules, wherein each set of correlated data corresponds to a different reported problem in the problem management system; and updating a representation of the reported problem in the problem management system based on a set of correlated data corresponding to the reported problem and classifications of data within the set of correlated data.