Patent Document ID: 9025757
Application ID: 13843807
Patent Flag: 1

Claim One:
1. A method, comprising: determining or obtaining or receiving, by one or more computers, a distribution of real agent performance from previous real agent performance data for a respective skill k in a set of skills; determining, by the one or more computers, a set of hypothetical agents with respective hypothetical agent performances AP i ranging from a worst performance to a best performance for the respective skill k; calculating for each of the set of hypothetical agents, by the one or more computers, a posterior distribution taking into account actual results of a respective actual agent in each of the set of skills, using the distribution of real agent performance and the set of hypothetical agents with respective hypothetical agent performances AP i , to obtain a total probability for each hypothetical agent of the set of the hypothetical agents; wherein the calculating the posterior distribution comprises: calculating for each hypothetical agent, i, in the set of hypothetical agents, by the one or more computers, for a first skill k in the set of skills and the hypothetical agent performance AP i for the respective hypothetical agent, i, a probability of evidence POE ik that the respective hypothetical agent i would obtain S sales on N calls, that the respective actual agent in that skill k obtained; and calculating, by the one or more computers, a total probability TP i for the hypothetical agent i, comprising multiplying AP i for the hypothetical agent by the POE ik for each skill k for the hypothetical agent i; determining, by the one or more computers, one of the hypothetical agents with a better value of total probability TP as the respective actual agent's most probable global performance; and connecting, by the one or more computers, the respective actual agent to one of a set of callers based at least in part on the respective actual agent's most probable performance.