Patent Document ID: 8301475
Application ID: 12776543
Patent Flag: 1

Claim One:
1. A method to be executed on a computing device for monitoring, analyzing, and influencing organizational behavior at a processor of the computing device, the method comprising: determining desired and undesired behaviors at the processor; determining an organizational context comprising at least one from a set of: a supervisor-supervisee interaction, a supervisee-supervisor interaction, and a peer-to-peer interaction at the processor; identifying actions associated with the desired and undesired behaviors within the organizational context at the processor; monitoring communication sessions of at least one modality to detect identified actions at the processor; tracking trust building and eroding behaviors from the desired and undesired behaviors including at least one from a set of: terms, gestures, and patterns in the communication sessions at the processor; analyzing detected actions at the processor; computing a score reflecting frequency of use of the detected actions associated with desired and undesired behaviors; aggregating the score anonymously for at least one from a set of: a predefined group within an organization and the entire organization for an indication of behavior patterns and progress for defined action plans for the group and the organization; including feedback in analysis results to alter the actions to one of: a reduction in the trust eroding behaviors and an encouragement of trust building behaviors at the processor; and providing the analysis results and the score to one of: monitored members of the organization, a supervisor of the monitored members, and a designated member of the organization from the processor such that desired behaviors are encouraged and undesired behaviors are discouraged.