Patent Document ID: 20130251138
Application ID: 13843807
Patent Flag: 0

Claim One:
1. A method, comprising: determining or obtaining or receiving, by one or more computers, a distribution of real agent performance from previous real agent performance data for a respective skill k in a set of skills; determining, by the one or more computers, a set of hypothetical agents with respective hypothetical agent performances AP i ranging from a worst performance to a best performance for the respective skill k; calculating for each of the set of hypothetical agents, by the one or more computers, a posterior distribution taking into account actual results of a respective actual agent in each of the set of skills, using the distribution of real agent performance and the set of hypothetical agents with respective hypothetical agent performances AP i , to obtain a total probability for each hypothetical agent of the set of the hypothetical agents; repeating, by the one or more computers, the calculating the posterior distribution steps for multiple of the hypothetical agents in the set of hypothetical agents to obtain the respective total probabilities for the respective hypothetical agents; and determining, by the one or more computers, one of the hypothetical agents with a better value of total probability TP as the actual agent's most probable global performance.