Patent Document ID: 9806955
Application ID: 14831168
Patent Flag: 1

Claim One:
1. A device, comprising: a memory storing instructions; and one or more processors to execute the instructions to: obtain first information related to network devices of a network, obtain second information related to at least one of: the network devices, or one or more historic network service incidents associated with the network devices, the second information being different than the first information, the one or more historic network service incidents being related to network services provided in association with the network devices, and the one or more historic network service incidents including at least one of: outages, or degradations of one or more network services; parse the first information and the second information; structure, based on parsing the first information and the second information, the first information and the second information to generate structured first information and structured second information; normalize the structured first information and the structured second information to generate normalized first information and normalized second information; perform an analysis of the normalized first information and the normalized second information; train a predictive model based on the analysis of the normalized first information and the normalized second information, the predictive model predicting a probability of a future network service incident based on at least one of: the normalized first information, or the normalized second information; and cause third information, related to the network devices, to be monitored based on the predictive model.