Patent Document ID: 9465684
Application ID: 13832331
Patent Flag: 1

Claim One:
1. A method of managing logs of storage systems, the method comprising: collecting log data in response to receiving a request to diagnose a problem from a storage system user of a storage system, wherein the log data is uploaded on a service request receiving system by the storage system user; retrieving the log data from the service request receiving system to a central system, wherein the log data is stored on the central system, wherein information gathered from the storage system of the storage system user is uploaded to the central system configured to store a plurality of log data from a plurality of storage systems of a plurality of storage system users; automatically performing data analysis techniques on the log data uploaded to the central system, wherein the data analysis techniques include a set of diagnostic tools, wherein performing data analysis techniques include applying predictive analysis techniques on the plurality of log data collected from the plurality of storage systems by extracting error messages from the plurality of log data for detecting failure trends across the plurality of storage systems in use by the plurality of storage system users; evaluating a result of performing the data analysis techniques for diagnosing the problem, wherein the result include a link to a triage report; and providing the result to a storage system expert for diagnosing the problem, wherein information gathered on the central system is accessible to a plurality of storage system experts for diagnosing problems reported by the plurality of storage system users.