Patent Document ID: 8234145
Application ID: 11181007
Patent Flag: 1

Claim One:
1. A method of automatically computing a current validation matrix to analyze the performance of a document-centric business process to benchmark and compare multiple implementations of the document-centric business process using a common set of metrics, comprising: identifying the common set of metrics associated with selected operations in the document-centric business process; configuring a plurality of nodes in a document-centric business process to generate a plurality of logs; automatically, by use of an apparatus, computing the identified common set of metrics by data mining the logs; generating the current validation matrix from the automatically computed common set of metrics, to quantify the performance of the document-centric business process, wherein the current validation matrix comprises cycle time of process normalized by a number of nodes, document delivery time, number of missing documents, classification errors, census errors, post entry adjustments, number of data entry errors, and broker fees; comparing the current validation matrix with a previously determined validation matrix to analyze performance of the document-centric business process; identifying improvable areas of the document-centric business process from the comparison of the current validation matrix with the previously determined validation matrix; modifying the document-centric business process in response to unacceptable performance of the document-centric business process; and repeatedly generating the current validation matrix and modifying the document-centric business process until performance of the document-centric business process is determined to be acceptable.