Patent Document ID: 9443252
Application ID: 14490602
Patent Flag: 1

Claim One:
1. A computer implemented method for coordinating multi-channel interaction, comprising: when a user tries to interact with a particular service, a processor predicting specific contents of the service based on available data related to customer journeys for said user; wherein said user interaction comprises any of the user making a call to customer care, making a casual visit to a physical location, surfing in an associated Website, or any combination of said actions performed by the user; wherein a customer journey includes one or more goals and an action plan related to customer engagement with a brand; said processor allocating a unique id corresponding to said user; said processor checking if said user is accessing any other services and/or channels; said processor using said unique id to check and identify services and/or channels to which the user subscribes; said processor checking if said unique id is used in any other services and/or channels; wherein if said user is accessing multiple services and/or channels, said processor linking all of said identified services and/or channels; based on the identified services, said processor offering services to the user.