Patent Document ID: 8831206
Application ID: 12119358
Patent Flag: 1

Claim One:
1. A communication method, comprising: receiving a contact at a contact center; applying an evolutionary routing algorithm to assign a first resource in the contact center to the contact; determining that the contact center is in an Evolutionary Cycle; identifying a set of one or more Natural Disasters and a set of identified magnitudes singly corresponding to each of the one or more Natural Disasters in the set, wherein the identified magnitudes are based on the evolutionary speed of the contact center; and applying at least one of the Natural Disasters in the set, to the contact center, wherein applying the at least one of the Natural Disasters in the set comprises assigning the contact to the first resource when the contact comprises an evolutionary status requirement that does not equal the evolutionary status of the first resource, wherein the at least one of the Natural Disasters in the set is imposed on the contact center according to the identified magnitude of the at least one of the Natural Disasters in the set to determine a set of evolutionary information about the first resource, wherein the Evolutionary Cycle is a pre-determined amount of time based on the identified magnitude of the at least one of the Natural Disasters in the set, and wherein a performance of the first resource is analyzed using the set of evolutionary information to obtain an analyzed performance.