Patent Document ID: 8943154
Application ID: 13469961
Patent Flag: 1

Claim One:
1. A system comprising: at least one memory that stores computer-executable instructions; at least one processor configured to access the at least one memory, wherein the at least one processor is configured to execute the computer-executable instructions to: receive information associated with one or more users and one or more network elements in an organization; generate a relationship graph based at least in part on the information, the relationship graph comprising a plurality of nodes and one or more edges connecting the plurality of nodes, wherein the plurality of nodes comprise a first node, a second node, and a user node, and wherein the first node represents a first network element of the one or more network elements and the user node represents a user of the one or more users; determine one or more weights for the one or more edges, wherein at least one of the one or more weights is based at least in part on an operational dependency between the first node and the second node; receive an event record comprising information associated with an incident occurring at the first node, wherein the first node is connected to the user node by at least a first edge that has a first weight of the one or more weights; determine the user node for receiving the event record based at least in part on the first weight; and send at least a portion of the event record to a device associated with the user represented by the user node.