Patent Document ID: 9553775
Application ID: 14252016
Patent Flag: 1

Claim One:
1. A method for displaying information in a hierarchical structure, the method comprising: in at least one processor of a server configured to be communicatively coupled via a network to a cable modem termination system (CMTS): automatically evaluating groups of issues, each issue associated with one or more cable modems of a set of cable modems connected to the CMTS, wherein a plurality of network components are shared in common by the set of cable modems, and wherein each issue comprises one or more of a problem, fault, or alarm associated with the respective one or more cable modems; automatically identifying, based on the evaluating, a plurality of likely root causes, each root cause associated with a particular issue in the groups of issues; causing a display screen in communication with the server to display, in a graphical user interface, the plurality of likely root causes in a hierarchical display structure; and causing the display screen to display in the graphical user interface, switchably or simultaneously with displaying the hierarchical display structure, a geographic map based on a physical topology of a hybrid fiber-coaxial network connected to the CMTS, wherein the geographic map includes one or more locations corresponding to one or more cable modems associated with the plurality of likely root causes in the hierarchical display structure, wherein the geographic map is zoomable, and wherein the geographic map and the hierarchical display structure are automatically synchronized by updating the hierarchical display to display a level of detail corresponding to a changed zoom level of the geographic map, and by updating the geographic map to display a level of detail corresponding to a current user-selected element of the hierarchical display structure, and wherein the level of detail is one of a plurality of levels, the plurality of levels comprising a first level corresponding to the CMTS, a second level corresponding to one of the plurality of network components, and a third level corresponding to one of the set of cable modems.