Patent Document ID: 10162844
Application ID: 15675420
Patent Flag: 1

Claim One:
1. A system that uses for using conversational similarity to reduce dimensional complexity within contact center analysis operations for dimension reduction in deep analytics, comprising: a self-learning interaction optimizer comprising at least a plurality of programming instructions stored in a memory and operating on a processor of a computing, wherein the programmable instructions, when operating on the processor, cause the processor to: observe and analyze string-based data from a contact center system via a network, wherein a reinforcement learning server communicates with the contact center in order to access the string-based data in real-time as streaming data during runtime and an event analyzer interprets received events to take next actions that are to be executed; produce a plurality of information similarity vectors based at least in part on the analysis, wherein the similarity vectors describe the occurrences of each word within specified proximity based on a similarity strength of the word; provide at least a portion of the information similarity vectors as input variables to a dilated convolutional artificial neural network to generate a lower-dimensional dense vector; receive a plurality of output vectors as lower-dimensional dense vectors from the dilated convolutional artificial neural network; produce context data based at least in part on the output vectors; and associate at least a portion of the context data with at least a portion of the string-based data corresponding to the input vectors; wherein the self-learning interaction optimizer transmits at least a portion of the string-based data and the corresponding associated context data as output to a plurality of contact center resources, the contact center resources comprising a routing server; and wherein the routing server routes an inbound interaction to a destination contact center resource based at least in part on the received context data associated with string-based data.