Patent Document ID: 20140046639
Application ID: 14059087
Patent Flag: 0

Claim One:
1. A computer implemented method of managing capacity in a service-provider system in a forecast-less manner, the computer implemented method comprising: creating a software model of a physical service-provider system, wherein the software model is a policy-sensitive model that shows how current demand on the physical service-provider system is addressed by changing policies governing, and capacity available to, the physical service-provider system; a processor storing the software model in memory; establishing a parameter for running the software model with real-time metrics from the physical service-provider system as inputs to the software model; in response to the parameter being met, running the software model using the real-time metrics from the physical service-provider system as inputs; establishing a pre-determined action that is prescribed by a specific model output, wherein the pre-determined action adjusts the policies for, and the capacity in, the service-provider system; and in response to the specific model output being output from the software model, executing the pre-determined action.