Patent Document ID: 9633572
Application ID: 14056763
Patent Flag: 1

Claim One:
1. A computerized training system comprising an application server; a scenario segment data store; a trainee terminal configured to communicate with the application server over a network; a facilitator terminal configured to communicate with the application server and the trainee terminal over the network; programmatic code stored in computer readable memory configured to: receive log-in information for a trainee via the trainee terminal and/or a facilitator via the facilitator terminal; identify one or more training modules based at least in part on at least a portion of the login information; receive a selection of at least one of the identified training modules; generate animation of at least a face of a customer or prospect; cause the face animation to lip-sync a verbalization of a challenge, wherein the challenge includes a statement or question and the system produces the verbalization using a synthesized voice or a pre-recorded voice; record a verbalized trainee challenge response to the challenge from the trainee; receive a first challenge score from the facilitator terminal related to a verbalized trainee challenge response, wherein the first challenge score is related to the correctness and/or completeness of the challenge response; receive a second challenge score from the facilitator terminal related to the verbalized trainee challenge response, wherein the second challenge score is related to how quickly the trainee provided the challenge response; receive a third challenge score from the facilitator terminal related to the verbalized trainee challenge response, wherein the third challenge score is related to the confidence and/or style with which the trainee verbalized the challenge response; and randomly or pseudo-randomly select from the scenario segment data store a next challenge that is to be provided to the trainee; synchronize the trainee terminal with the facilitator terminal so that the facilitator terminal displays user interfaces being presented on the user trainee terminal.