Patent Document ID: 20180139108
Application ID: 15809715
Patent Flag: 0

Claim One:
1. A method for improving performance of a cloud service, comprising: receiving, by a collector component executed by a service configuration system comprising one or more processors, from a cloud service, data packets comprising state information corresponding to a plurality of client devices that access the cloud service via a network, the cloud service configured to provide one or more services to the plurality of client devices via the network; determining, by a decision component executed by the service configuration system, to generate a first notification of an error based on a comparison of a characteristic of a first client device of the plurality of client devices stored in the state information received by the collector component; storing, by the decision component, the first notification of the error in memory of the service configuration system; determining, by the decision component, to generate a second notification of the error based on a comparison of a characteristic of a second client device of the plurality of client devices stored in the state information received by the collector component; generating, by a support application programming interface of the service configuration system, a request for a configuration update responsive to correlating the first notification stored in memory of the service configuration system and the second notification; and providing, by the support application programming interface, responsive to the request generated by the decision component, a configuration update to the cloud service to cause the cloud service to update a configuration of the cloud service.