Patent Document ID: 9524475
Application ID: 14986974
Patent Flag: 1

Claim One:
1. A method executable by a processor of a computing environment, the processor communicatively coupled to a database of the computing environment, comprising: identifying, by the processor, a feature set from a plurality of incident tickets available on the database; selecting, by the processor, a first subset of the feature set as a learning set; generating, by the processor, information from the learning set, the information indicating unique changes to the computing environment corresponding to a failure; selecting, by the processor, a second subset of the feature set as a classification set; validating, by the processor, the information via the classification set to determine whether the learning set is rendering correct values; sourcing, by the processor, the failure using the validated information based on determining that the learning set is rendering correct values; and presenting, by the processor, on a topology graph of the computing environment the failure, the validated information, and the feature set, wherein the topology graph is utilized to identify components of the computing environment that have priority based on changes associated with the failure, the validated information, and the feature set, wherein the priority is based on a prioritization rank added to incident tickets of the feature set.