Patent Document ID: 9292374
Application ID: 13165302
Patent Flag: 1

Claim One:
1. A method for resolving an error on a user device being used by a user to access a service provided by a service provider server, comprising: detecting, at the service provider server, a first error at a first user device, the first error occurring at a first time when the first user device is accessing the service provided by the service provider server; receiving, at an analysis server, user device analysis data captured on the first user device; receiving, at the analysis server, service provider server analysis data gathered on the service provider server that the first user device was accessing at the first time when the first error occurred, the service provider server analysis data being collected on the service provider server during a predetermined time period surrounding the first time when the first error occurred; responsive to the detection of the first error at the first user device, analyzing at the analysis server the user device analysis data together with the service provider server analysis data; and based on the combined analysis of the user device analysis data and the service provider server analysis data, identifying a resolution to the error.