Patent Document ID: 20110188404
Application ID: 12696763
Patent Flag: 0

Claim One:
1. A method for service channel reconfiguration at a service outlet using a computer having data storage, the computer including a computer readable medium having a program embodied thereon and a processor for executing the program, the method comprising: generating service transaction data of a service outlet; generating queue management system (QMS) data of the service outlet; generating cost and profit data for the service outlet; extracting data from the service transaction data and the QMS data relating to specified parameters including customer experience data, and customer demand data; integrating the service transaction data and the QMS data with the cost and profit data providing a unified objective function; modeling stochastic service processes and customer behavior data; evaluating the unified objective function using the stochastic service processes and customer behavior data model; and reconfiguring a service channel function of the service outlet using the unified objective function.