Patent Document ID: 20130212047
Application ID: 13525173
Patent Flag: 0

Claim One:
1. An apparatus, comprising: an input to receive an incoming message; at least one processor; and a memory tangibly embodying a set of instructions for automating a prioritization of the incoming message, the instructions comprising: a batch learning module that generates a global classifier based on training data that is input to the batch learning module; a feedback learning module that generates a user-specific classifier based on a plurality of feedback instances; a feature extraction module that receives the incoming message and a topic-based user model, infers a topic of the incoming message based on the topic-based user model, and computes a plurality of contextual features of the incoming message; and a classification module that dynamically determines a priority classification strategy for assigning a priority level to the incoming message based on the plurality of contextual features of the incoming message and a weighted combination of the global classifier and the user specific classifier, and classifies the incoming message based on the priority classification strategy.