Patent Document ID: 10135986
Application ID: 15438325
Patent Flag: 1

Claim One:
1. A method for behavioral pairing model evaluation in a contact center system comprising: determining, by at least one computer processor communicatively coupled to and configured to operate in the contact center system, contact data; partitioning, by the at least one computer processor, the contact data into a first plurality of types; determining, by the at least one computer processor, a first measure of the quality of the partitioning of the contact data into the first plurality of types; partitioning, by the at least one computer processor, the contact data into a second plurality of types different from the first plurality of types; determining, by the at least one computer processor, a second measure of the quality of the partitioning of the contact data into the second plurality of types; selecting, by the at least one computer processor, one of the first plurality of types and the second plurality of types having a higher measure of the quality of the partitioning by comparing the first and second measures of the quality of the partitioning; outputting, by the at least one computer processor, a computer-processor generated behavioral pairing model based on the quality of the partitioning, wherein the computer-processor generated behavioral pairing model is based on the selected one of the first plurality of types and the second plurality of types; and establishing, by the at least one computer processor, in a switch module of the contact center system, a communication channel between communication equipment of a contact and communication equipment of an agent based at least in part upon the computer-processor generated behavioral pairing model.