Road Traffic Citation, commencement and extent 1 1 These Regulations may be cited as the Rights of Passengers in Bus and Coach Transport (Exemptions and Enforcement) Regulations 2013 and come into force on 19th August 2013. 2 These Regulations do not extend to Northern Ireland. Interpretation 2 1 In these Regulations— “ appropriate ” has the meaning given in regulation 10(5), for the purpose of regulation 10(4) only; “ Birmingham Coach Station ” means the terminal of that name located at Mill Lane, Digbeth, Birmingham B5 6DB; “ Bus Users UK ” means Bus Users UK Limited, a company limited by guarantee, registered number 04635458; “ contravention ”, in relation to any condition or provision, includes a failure to comply with the condition or provision and “ contravene ” is to be construed accordingly; “ domestic regular service ” means a regular service to which Regulation 181/2011 applies and which is operated exclusively within the United Kingdom by any carrier or performing carrier; “ enforcement authority ” means a person designated as such by regulation 8; “exemption period” means the period which commences on 1st March 2017 and ends at midnight on 28th February 2021; “ improvement notice ” means, in respect of any contravention by any relevant person of Regulation 181/2011 or these Regulations, a notice requiring that person to implement the measures specified in the notice; ... “ local authority ” means (in relation to England and Wales) the Common Council of the City of London and any local authority within the meaning of section 270 of the Local Government Act 1972 and (in relation to Scotland) a council constituted under section 2 of the Local Government etc (Scotland) Act 1994 ; “ local transport authority ” has the meaning given in (in relation to England and Wales) section 108(4) of the Transport Act 2000 and (in relation to Scotland) section 82(1) of the Transport (Scotland) Act 2001 ; “ local weights and measures authority ” means a local weights and measures authority prescribed by section 69 of the Weights and Measures Act 1985 ; “ London road passenger transport services or facilities ” has the meaning given in section 112L of the Transport Act 1985 ; “ London TravelWatch ” means the London Transport Users' Committee established by section 247 of the Greater London Authority Act 1999 ; “ the 1981 Act ” means the Public Passenger Vehicles Act 1981; “ operating centre ” has the meaning given in section 82(1) of the 1981 Act ; “ PSV operator's licence ” has the meaning given in section 82(1) of the 1981 Act; “ public service vehicle ” has the meaning given in section 1 of the 1981 Act ; “ Regulation 181/2011 ” means Regulation (EU) No 181/2011 of the European Parliament and of the Council of 16 February 2011 concerning the rights of passengers in bus and coach transport and amending Regulation (EC) No 2006/2004 ; “ relevant person ” means any carrier, performing carrier, ticket vendor, travel agent, tour operator or terminal managing body; “senior traffic commissioner” has the same meaning which it bears in section 4A of the 1981 Act ; “traffic area” has the same meaning which it bears in section 3 of the 1981 Act ; “ traffic commissioner ” has the meaning given in section 82(1) of the 1981 Act; “ turnover ” means, in relation to any undertaking, the aggregate amount derived by that undertaking from the sale of products and the provision of services falling within the undertaking's ordinary activities after deduction of sales rebates, value added tax and any other taxes directly related to turnover, determined in accordance with generally accepted accounting principles and practices; and “ Victoria Coach Station ” means the terminal of that name located at 164 Buckingham Palace Road, London SW1W 9TP. 2 Subject to paragraph (1), expressions which are also used in Regulation 181/2011 have the same meaning which they bear in that Regulation . Revocation 3 The Rights of Passengers in Bus and Coach Transport (Exemptions) Regulations 2013 are revoked. Domestic regular services 4 1 Subject to paragraph (2), Regulation 181/2011 does not apply to any domestic regular service during the exemption period . 2 Paragraph (1) does not apply to Articles 4(2), 9, 10(1), 16(1)(b), 16(2), 17(1), 17(2) and 24 to 28 (inclusive) of Regulation 181/2011. Particular regular services operated outside the European Union 5 1 During the exemption period , Regulation 181/2011 does not apply to any regular service operated by any carrier or performing carrier between the United Kingdom and— a Zurich in Switzerland (departing from or terminating at Victoria Coach Station, with bus stops only at Folkestone, Brussels and Basel); b Geneva in Switzerland (departing from or terminating at Victoria Coach Station, with bus stops only at Folkestone and Paris); or c any other place within any other country, being a service designated by the Secretary of State in accordance with paragraphs (2), (3) and (4) of this regulation. 2 The Secretary of State may not designate a service unless— a a significant part of the service, including at least one scheduled stop, is operated outside the United Kingdom and the European Union; and b an application for designation has been made in accordance with paragraph (3). 3 An application for designation of a service under paragraph (1)(c)— a may be made by any person who would be the subject of any duty, obligation or liability in respect of the service by virtue of any of the provisions of Regulation 181/2011, if that service were not designated for the purpose of this regulation; b must describe— i the places where the service is due to begin and end; ii the route of the service; and iii the place or places outside the United Kingdom and the European Union in which a stop is scheduled to occur; and c must be in writing. 4 A designation of a service by the Secretary of State under paragraph (1)(c) must— a describe the characteristics of the service referred to in paragraph (3)(b); b be published by the Secretary of State, on the website used by the Department for Transport, throughout the initial exemption period. Designation of terminals 6 For the purpose of Article 12 of Regulation 181/2011, the designated bus and coach terminals at which assistance for disabled persons and persons with reduced mobility must be provided are— 1 Victoria Coach Station; and 2 Birmingham Coach Station. Training 7 Paragraph (b) of Article 16(1) of Regulation 181/2011 does not apply to the training of drivers during the period which commenced on 1st March 2013 and ends on 28th February 2018. Designation of national enforcement authorities 8 1 For the purpose of Article 28(1) of Regulation 181/2011, the designated bodies responsible for the enforcement of Regulation 181/2011 as regards regular services from points situated within the United Kingdom and regular services from a country other than the United Kingdom or a member State to such points are— a in respect of a relevant person who holds one or more PSV operator's licences, the principal operating centre of whom is located within Great Britain, such traffic commissioner as the senior traffic commissioner may, pursuant to section 4B of the 1981 Act , require to carry out the functions of a traffic commissioner in respect of those licences, failing which, the senior traffic commissioner; and b in respect of any other relevant person, the local weights and measures authority for the area of Great Britain within which either the local branch office or the principal office of that relevant person is located. 2 a The persons to whom this regulation applies must supply to an enforcement authority such information and documents as that authority may reasonably require for the purpose of, or in connection with, the exercise of any of its functions under Regulation 181/2011 or these Regulations. b The persons to whom this regulation applies are— i relevant persons; and ii the bodies specified in regulation 9(2). Designation of bodies to which complaints may be submitted 9 1 For the purpose of Article 28(3) of Regulation 181/2011, the designated body to which any passenger may submit a complaint about an alleged contravention of Regulation 181/2011 by any relevant person is— a the relevant person who is the subject of the complaint; or b if the complaint is not resolved within three months after submission to the relevant person, the body specified in respect of that complaint in paragraph 2. 2 For the purpose of paragraph (1)(b), in respect of any complaint concerning— a London road passenger transport services or facilities, the body is London TravelWatch; and b any other services or facilities, the body is Bus Users UK. 3 If a complaint is not resolved within three months after submission to the body specified in paragraph (2)— a that body must refer the complaint promptly; or b failing which, the complainant may refer the complaint, to the enforcement authority specified in regulation 8(1) in respect of the relevant person who is the subject of the complaint. Enforcement measures 10 1 Subject to paragraphs (6) to (12), it is the duty of each enforcement authority to exercise the powers available to that authority under these Regulations and any other enactments in such manner as may be necessary or expedient in the opinion of that authority to remedy or avoid any contravention of Regulation 181/2011. 2 Without prejudice to paragraph (1) but subject to paragraphs (6) to (12), it is the duty of a traffic commissioner to exercise the powers set out in sections 16(3), 16(5)(a) and 17 of the 1981 Act in such manner as may be necessary or expedient in the opinion of the commissioner to remedy or avoid any contravention of Regulation 181/2011 by the holder of a PSV operator's licence in respect of whom that commissioner is the enforcement authority. 3 Subject to paragraphs (6) to (12), if an enforcement authority is satisfied that a relevant person, in respect of whom— a that authority is the enforcement authority; and b a complaint has been referred to that authority, has without reasonable excuse contravened a matter specified in paragraph (4), that authority may impose the enforcement measure specified in that paragraph in relation to that contravention. 4 The contraventions and enforcement measures referred to in paragraph (3) are— a in the case of a contravention by any relevant person of Regulation 181/2011, the enforcement measure is the issue of an appropriate improvement notice to that person; b in the case of a contravention by any relevant person of any provision of these Regulations or an improvement notice issued to that person pursuant to sub-paragraph (a), the enforcement measure is either— i subject to paragraph (9), the attachment of an appropriate condition to any PSV operator's licence in respect of which that enforcement authority exercises functions under the 1981 Act; or ii subject to paragraph (10), the imposition of a penalty on that person in accordance with paragraphs (11) and (12). 5 For the purpose of paragraph (4), “ appropriate ” means, in respect of an improvement notice issued to a relevant person or a condition attached to a PSV operator's licence, that the improvement notice or licence condition is designed to remedy or avoid a contravention of Regulation 181/2011 after the date on which the notice is issued or the condition is attached. 6 No enforcement measure may be imposed before the expiry of a period of 28 days after the enforcement authority has given notice in writing to the relevant person— a identifying in reasonable detail the alleged contravention to which the enforcement measure relates; and b inviting that person to demonstrate to the reasonable satisfaction of the authority— i that the alleged contravention has not occurred; or ii the measures which that person has implemented or proposes to implement in order to remedy or avoid any recurrence of the contravention. 7 An enforcement authority must give notice in writing to a relevant person of the imposition of an enforcement measure in relation to that person. 8 It is the duty of an enforcement authority to exercise its functions in respect of any enforcement measure in such manner as may be necessary or expedient in the opinion of the authority to ensure that the measure is effective, proportionate and dissuasive. 9 A traffic commissioner must not attach a condition pursuant to paragraph (4) or exercise any power pursuant to section 16 or 17 of the 1981 Act in relation to a PSV operator's licence held by a relevant person who is a terminal managing body in relation to that person's obligations as a terminal managing body under Regulation 181/2011. 10 A penalty must not be imposed upon any relevant person who is also— a a local transport authority; or b a local authority. 11 Subject to paragraph (8), the amount of any penalty shall be such amount as the enforcement authority thinks fit in all the circumstances of the case, not exceeding the amount determined in accordance with paragraph (12). 12 The maximum amount referred to in paragraph (11) is— a in the case of a relevant person who holds a PSV operator's licence, £550 multiplied by the total number of public service vehicles which that person is licensed to use under all PSV operator's licences held by that person; and b in the case of any other relevant person, 10 per cent of the turnover (whether or not attributable to bus and coach operations) of that person during the most recent financial year of that person ended prior to the date of contravention for which accounts are available, provided that, if the period of that financial year does not equal 12 months, the turnover shall be the amount which bears the same proportion to the turnover during that financial year as 12 months does to that period. 13 It is the duty of a relevant person to whom an improvement notice has been issued to comply with that notice. 14 a A relevant person may appeal to the body specified in sub-paragraph (b) in respect of a decision by an enforcement authority to impose an enforcement measure. b For the purpose of sub-paragraph (a), the body to whom an appeal may be made is— i in the case of a decision by a traffic commissioner, the Upper Tribunal; or ii in the case of a decision by a local weights and measures authority, a magistrates' court (in England and Wales) or a sheriff court (in Scotland) which is local to that authority. 15 A penalty is payable, in the case of penalties imposed by— a a traffic commissioner, to the Secretary of State; and b a local weights and measures authority, to that authority. 16 An amount due under this regulation is recoverable as a civil debt. Compensation claims 11 A claim by a person for a contravention of any of that person's rights under Regulation 181/2011 may be the subject of civil proceedings in the same way as any other claim in tort or (in Scotland) in reparation for breach of statutory duty. Modifications to the 1981 Act 12 1 For the purposes of these Regulations— a section 16(7) of the 1981 Act does not apply to any contravention of a condition attached to a PSV operator's licence for the purpose of these Regulations; b section 54 of that Act applies to the exercise of a traffic commissioner's functions under these Regulations in the same manner as it applies to the exercise of a traffic commissioner's functions under the 1981 Act. 2 For the purpose of paragraph (1)(b), a traffic commissioner may by summons (in England and Wales) or by citation (in Scotland) require any person, including any officer of any local authority or local transport authority which is a terminal managing body, to attend an inquiry, at a time and place stated in the summons or citation, to give evidence or to produce any documents in his custody or under his control which relate to any matter in question at the inquiry, and may take evidence on oath, and for that purpose administer oaths, provided that— a no person may be required, in obedience to such summons or citation, to attend to give evidence or to produce any such documents, unless that person's necessary expenses of attendance are paid or tendered to that person; and b nothing in this paragraph empowers the traffic commissioner holding the inquiry to require the production of the title, or of any instrument relating to the title, of any land not being the property of a local authority. Amendments of the 1981 Act and other legislation 13 1 In the 1981 Act— a at the end of section 29, insert— This section does not apply to anything that is governed by Article 6 of the 2011 Regulation. ; b in section 54— i in subsections (8)(b) and (8)(c), after “the 2009 Regulation”, insert “ or the 2011 Regulation ” ; ii in subsection (9), omit the “and” after paragraph (a) and after subsection (b), insert— c the Rights of Passengers in Bus and Coach Transport (Exemptions and Enforcement) Regulations 2013. ; c in section 82(1), after the definition of “the 2009 Regulation”, insert— “ the 2011 Regulation ” means Regulation (EU) No 181/2011 of the European Parliament and of the Council of 16 February 2011 concerning the rights of passengers in bus and coach transport and amending Regulation (EC) No 2006/2004 ; . 2 In the Public Service Vehicles (Conduct of Drivers, Inspectors, Conductors and Passengers) Regulations 1990 , after regulation 14(3), insert— 3A Paragraphs (2) and (3) do not apply to anything that is governed by Article 13(2) of Regulation (EU) No 181/2011 of the European Parliament and of the Council of 16 February 2011 concerning the rights of passengers in bus and coach transport and amending Regulation (EC) No 2006/2004 . . 3 In the Public Service Vehicles (Operators' Licences) Regulations 1995 — a in regulation 3(1), after the definition of “the 1985 Act”, insert— “ the 2011 Regulation ” means Regulation (EU) No 181/2011 of the European Parliament and of the Council of 16 February 2011 concerning the rights of passengers in bus and coach transport and amending Regulation (EC) No 2006/2004 ; b replace regulation 7(1) with— 7 1 For the purpose of section 16(3), the prescribed description of conditions is any condition regulating any of the matters specified in— a paragraph (2), in relation to a journey, or part of a journey, the purpose or the main purpose of which is to carry passengers to or from a designated sporting event; and b paragraph (3), for the purpose of remedying or avoiding any contravention of the 2011 Regulation. ; c in regulation 7(2), for “paragraph (1)” substitute “ paragraph (1)(a) ” ; and d after regulation 7(2), insert— 3 The matters referred to in paragraph (1)(b) are— a non-discrimination between passengers with regard to transport conditions offered by carriers; b rights of passengers in the event of accidents arising out of the use of a bus or coach resulting in death or personal injury or loss of or damage to luggage; c non-discrimination and mandatory assistance for disabled persons and persons with reduced mobility; d rights of passengers in cases of cancellation or delay; e minimum information to be provided to passengers; and f handling of complaints. 4 Expressions used in paragraph (3) have the same meaning which they bear in Article 1 of the 2011 Regulation. . 4 In paragraph 34 of Part 9 (Transport) of Schedule 3 (Services and Public Functions: Exceptions) to the Equality Act 2010 , after sub-paragraph (1), insert— 1A Sections 20 to 22 and section 29 do not apply to anything that is governed by Regulation (EU) No 181/2011 of the European Parliament and of the Council of 16 February 2011 concerning the rights of passengers in bus and coach transport and amending Regulation (EC) No 2006/2004 . . 5 In paragraph 1 of Schedule 1 (Scope of Sections 2 to 4 and 7) to the Unfair Contract Terms Act 1977 , after sub-paragraph (e), insert— f anything that is governed by Article 6 of Regulation (EU) No 181/2011 of the European Parliament and of the Council of 16 February 2011 concerning the rights of passengers in bus and coach transport and amending Regulation (EC) No 2006/2004 . 6 In Regulation 8 of the Unfair Terms in Consumer Contracts Regulations 1999 , after paragraph (2) insert— 3 This regulation does not apply to anything that is governed by Article 6 of Regulation (EU) No 181/2011 of the European Parliament and of the Council of 16 February 2011 concerning the rights of passengers in bus and coach transport and amending Regulation (EC) No 2006/2004 . Review 14 1 The Secretary of State must from time to time— a carry out a review of these Regulations, b set out the conclusions of the review in a report, and c publish the report. 2 In carrying out the review the Secretary of State must, so far as is reasonable, have regard to how Articles 2(4), 2(5), 12, 16(2), 28(1), 28(3) and 31 of Regulation 181/2011 (which are implemented by means of these Regulations) are implemented in other Member States. 3 The report must in particular— a set out the objectives intended to be achieved by the regulatory system established by these Regulations, b assess the extent to which those objectives are achieved, and c assess whether those objectives remain appropriate and, if so, the extent to which they could be achieved with a system that imposes less regulation. 4 The first report under this regulation must be published before the end of the period of five years which began on 1st March 2013. 5 Reports under this regulation are afterwards to be published at intervals not exceeding five years. Signed by the authority of the Secretary of State Norman Baker Parliamentary Under Secretary of State Department for Transport