EMPLOYMENT AGENCIES, ETC. PART I GENERAL AND INTERPRETATION Citation and commencement 1 1 These Regulations may be cited as the Conduct of Employment Agencies and Employment Businesses Regulations 2003. 2 With the exception of regulations 26(7) and 32, the Regulations shall come into force on 6th April 2004. 3 Regulations 26(7) and 32 shall come into force on 6th July 2004. Interpretation 2 In these Regulations, unless the context otherwise requires— “ the Act ” means the Employment Agencies Act 1973; “ advertisement ” includes every form of advertising by whatever means; “ agency ” means an employment agency as defined in section 13(1) and (2) of the Act and includes a person carrying on an agency, and in the case of a person who carries on both an agency and an employment business means such a person in his capacity in carrying on the agency; “ business day ” means a day other than a Saturday or a Sunday, Christmas Day or Good Friday, or a day which is a bank holiday under or by virtue of the Banking and Financial Dealings Act 1971 in that part of Great Britain; “ company ” includes any body corporate (whether incorporated in Great Britain or elsewhere) and references to directors and other officers of a company and to voting power at any general meeting of a company have effect in the case of a company incorporated outside Great Britain with any necessary modifications; “ employment business ” means an employment business as defined in section 13(1) and (3) of the Act and includes a person carrying on an employment business, and in the case of a person who carries on both an employment business and an agency means such a person in his capacity in carrying on the employment business; “ hirer ” means a person (including an employment business) to whom an agency or employment business introduces or supplies or holds itself out as being capable of introducing or supplying a work-seeker; “ publication ” means any publication whether in paper or electronic form other than a programme service within the meaning of the Broadcasting Act 1990 ; “vulnerable person” means any person who by reason of age, infirmity, illness, disability or any other circumstance is in need of care or attention, and includes any person under the age of eighteen; “ work-finding services ” means services (whether by the provision of information or otherwise) provided— by an agency to a person for the purpose of finding that person employment or seeking to find that person employment; by an employment business to an employee of the employment business for the purpose of finding or seeking to find another person, with a view to the employee acting for and under the control of that other person; by an employment business to a person (the “first person”) for the purpose of finding or seeking to find another person (the “second person”), with a view to the first person becoming employed by the employment business and acting for and under the control of the second person; “ work-seeker ” means a person to whom an agency or employment business provides or holds itself out as being capable of providing work-finding services. The meaning of “ connected ” 3 1 For the purposes of these Regulations a person is connected with— a his spouse or civil partner or minor child or stepchild; b any individual who employs him or is his employee; c any person who is in partnership with him; d any company of which he is a director or other officer and any company connected with that company; e in the case of a company— i any person who is a director or other officer of that company; ii any subsidiary or holding company, both as defined in section 736 of the Companies Act 1985 , of that company and any person who is a director or other officer, or an employee of any such subsidiary or holding company; iii any company of which the same person or persons have control; and f in the case of a trustee of a trust, a beneficiary of the trust, and any person to whom the terms of the trust confer a power that may be exercised for that person’s benefit. 2 For the purposes of paragraph (1)(e)(iii) a person is to be taken as having control of a company if— a he or any person with whom he is connected is a director of that company or of another company which has control of it; b the directors of that company or another company which has control of it (or any of them) are accustomed to act in accordance with his directions or instructions; or c he is entitled to exercise, or control the exercise of, one third or more of the voting power at any general meeting of the company or of another company which has control of it. Transitional and Saving Provisions and Revocation 4 1 The transitional and saving provisions in Schedule 1 shall apply. 2 Subject to the provisions of Schedule 1, the following statutory instruments are hereby revoked— a the Conduct of Employment Agencies and Employment Businesses Regulations 1976 ; b the Employment Agencies Act 1973 (Charging Fees to Workers) Regulations 1976 ; and c the Employment Agencies Act 1973 (Charging Fees to Au Pairs) Regulations 1981 . PART II GENERAL OBLIGATIONS Restriction on use of additional services 5 1 Neither an agency nor an employment business may make the provision to a work-seeker of work-finding services conditional upon the work-seeker— a using other services for which the Act does not prohibit the charging of a fee, or b hiring or purchasing goods, whether provided by the agency or the employment business or by any person with whom the agency or employment business is connected. 2 Where the work-seeker uses services for which the Act does not prohibit the charging of a fee, an agency or employment business providing or making provision for such services shall ensure that the work-seeker is able to cancel or withdraw from those services at any time without incurring any detriment or penalty, subject to the work-seeker giving to the provider of those services in paper form or by electronic means notice of five business days or, for services relating to the provision of living accommodation, notice of ten business days. 3 In addition, where the work-seeker is seeking employment as an actor, background artist, dancer, extra, musician, singer or other performer or as a photographic or fashion model and that work-seeker uses a service, for which the Act does not prohibit the charging of a fee, which includes the production of a photographic image or audio or video recording of the work-seeker, an agency or employment business providing or making provision for such service shall ensure that, for 30 days from the date of the agency or employment business entering into a contract for such a service whether written or oral— a the agency or the employment business shall not charge a fee to a work-seeker for that part of the service which consists of providing or making provision for a photographic image or audio or video recording of the work-seeker; and b the work-seeker shall be entitled without detriment or penalty to cancel or withdraw from any contract with the agency or employment business for such a service with immediate effect by informing the agency or employment business of cancellation or withdrawal and where the work-seeker informs the agency or employment business of cancellation or withdrawal the work-seeker has no obligation to make any payment under the contract. 4 Paragraphs (2) and (3) do not apply to a service for which a fee may be charged by virtue of regulation 26(1). Restriction on detrimental action relating to work-seekers working elsewhere 6 1 Neither an agency nor an employment business may (whether by the inclusion of a term in a contract with a relevant work-seeker or otherwise)— a subject or threaten to subject a relevant work-seeker to any detriment on the ground that— i the relevant work-seeker has terminated or given notice to terminate any contract between the work-seeker and the agency or employment business, or ii in the case of an employment business, the relevant work-seeker has taken up or proposes to take up employment with any other person; or b require the relevant work-seeker to notify the agency or the employment business, or any person with whom it is connected, of the identity of any future employer of the relevant work-seeker. 2 For the avoidance of doubt, the following shall not constitute a detriment within the meaning of paragraph (1)(a)— a the loss of any benefits to which the relevant work-seeker might have become entitled had he not terminated the contract; b the recovery of losses incurred by an agency or employment business as a result of the failure of the relevant work-seeker to perform work he has agreed to perform; or c a requirement in a contract with the agency or employment business for the work-seeker to give a period of notice which is reasonable to terminate the contract. 3 In this regulation, “ relevant work-seeker ” means any work-seeker other than, in the case of an employment business, a work-seeker who is or will be employed by the employment business under a contract of service or apprenticeship. Restriction on providing work-seekers in industrial disputes 7 1 Subject to paragraph (2) an employment business shall not introduce or supply a work-seeker to a hirer to perform— a the duties normally performed by a worker who is taking part in a strike or other industrial action (“the first worker”), or b the duties normally performed by any other worker employed by the hirer and who is assigned by the hirer to perform the duties normally performed by the first worker, unless in either case the employment business does not know, and has no reasonable grounds for knowing, that the first worker is taking part in a strike or other industrial action. 2 Paragraph (1) shall not apply if, in relation to the first worker, the strike or other industrial action in question is an unofficial strike or other unofficial industrial action for the purposes of section 237 of the Trade Union and Labour Relations (Consolidation) Act 1992 . Restriction on paying work-seekers' remuneration 8 1 Subject to paragraph (2), an agency shall not, in respect of a work-seeker whom the agency has introduced or supplied to a hirer— a pay to; b make arrangements for the payment to; or c introduce or refer the hirer to any person with whom the agency is connected with a view to that person paying to, or making arrangements for the payment to, the work-seeker, his remuneration arising from the employment with the hirer. 2 Paragraph (1) shall not apply in the case of an introduction or supply of a work-seeker to a hirer where— a i the agency is permitted by regulation 26(1) to charge a fee to that work-seeker in respect of that introduction or supply; and ii the agency complies with the provisions of regulation 25 and Schedule 2; or b the hirer and the agency are connected. Restriction on agencies and employment businesses purporting to act on a different basis 9 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Restriction on charges to hirers 10 1 Any term of a contract between an employment business and a hirer which is contingent on a work-seeker taking up employment with the hirer or working for the hirer pursuant to being supplied by another employment business is unenforceable by the employment business in relation to that work-seeker unless the contract provides that instead of a transfer fee the hirer may by notice to the employment business elect for a hire period of such length as is specified in the contract during which the work-seeker will be supplied to the hirer— a in a case where there has been no supply, on the terms specified in the contract; or b in any other case, on terms no less favourable to the hirer than those which applied immediately before the employment business received the notice. 2 In paragraph (1), “ transfer fee ” means any payment in connection with the work-seeker taking up employment with the hirer or in connection with the work-seeker working for the hirer pursuant to being supplied by another employment business. 3 Any term as mentioned in paragraph (1) is unenforceable where the employment business does not supply the work-seeker to the hirer, in accordance with the contract, for the duration of the hire period referred to in paragraph (1) unless the employment business is in no way at fault. 4 Any term of a contract between an employment business and a hirer which is contingent on any of the following events, namely a work-seeker— a taking up employment with the hirer; b taking up employment with any person (other than the hirer) to whom the hirer has introduced him; or c working for the hirer pursuant to being supplied by another employment business, is unenforceable by the employment business in relation to the event concerned where the work-seeker begins such employment or begins working for the hirer pursuant to being supplied by another employment business, as the case may be, after the end of the relevant period. 5 In paragraph (4), “ the relevant period ” means whichever of the following periods ends later, namely— a the period of 8 weeks commencing on the day after the day on which the work-seeker last worked for the hirer pursuant to being supplied by the employment business; or b subject to paragraph (6), the period of 14 weeks commencing on the first day on which the work-seeker worked for the hirer pursuant to the supply of that work-seeker to that hirer by the employment business. 6 In determining for the purposes of paragraph (5)(b) the first day on which the work-seeker worked for the hirer pursuant to the supply of that work-seeker to that hirer by the employment business, no account shall be taken of any supply that occurred prior to a period of more than 42 days during which that work-seeker did not work for that hirer pursuant to being supplied by that employment business. 7 An employment business shall not— a seek to enforce against the hirer, or otherwise seek to give effect to, any term of a contract which is unenforceable by virtue of paragraph (1), (3) or (4); or b otherwise directly or indirectly request a payment to which by virtue of this regulation the employment business is not entitled. Entering into a contract on behalf of a client 11 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Prohibition on employment businesses withholding payment to work-seekers on certain grounds 12 An employment business shall not, in respect of a work-seeker whom it supplies to a hirer, withhold or threaten to withhold from the work-seeker (whether by means of the inclusion of a term in a contract with the work-seeker or otherwise) the whole or any part of any payment in respect of any work done by the work-seeker on any of the following grounds— a non-receipt of payment from the hirer in respect of the supply of any service provided by the employment business to the hirer; b the work-seeker’s failure to produce documentary evidence authenticated by the hirer of the fact that the work-seeker has worked during a particular period of time, provided that this provision shall not prevent the employment business from satisfying itself by other means that the work-seeker worked for the particular period in question; c the work-seeker not having worked during any period other than that to which the payment relates; or d any matter within the control of the employment business. PART III REQUIREMENTS TO BE SATISFIED BEFORE SERVICES ARE PROVIDED Notification of charges and the terms of offers 13 1 Subject to paragraph (2), on the first occasion that an agency or employment business offers to provide or arrange the provision of a service to a work-seeker, the agency or employment business shall give notice to the work-seeker stating— a whether that service is a work-finding service for which the Act prohibits the agency or employment business from charging a fee; and b whether any other services or goods which may be provided by the agency or employment business or any other person are services or goods for which the agency or employment business or other person providing them will or may charge a fee, together with details of any such fee including— i the amount or method of calculation of the fee; ii the identity of the person to whom the fee is or will be payable; iii a description of the services or goods to which the fee relates and a statement of the work-seeker’s right to cancel or withdraw from the service and, as the case may be, of the notice period required under paragraph (2) of regulation 5 or of the period during which the right under paragraph (3) of that regulation can be exercised ; and iv the circumstances, if any, in which refunds or rebates are payable to the work-seeker, the scale of such refunds or rebates, and if no refunds or rebates are payable, a statement to that effect. 2 Paragraph (1) shall apply only where one or more services or goods referred to in paragraph (1)(b) for which the work-seeker will or may be charged a fee may be provided to the work-seeker. 3 An agency or employment business shall give a further notice to a work-seeker stating the matters referred to in paragraph (1)(b) where, subsequent to the first occasion that it offers to provide or arrange the provision of a service to the work-seeker, the agency or employment business or the person providing to the work-seeker any services or goods referred to in paragraph 1(b), introduces or varies any fees in relation to any services or goods referred to in paragraph 1(b). 4 Where an agency or employment business offers any gift or makes an offer of any benefit to a work-seeker, in order to induce him to engage the agency or employment business to provide him with services, the agency or employment business shall notify the work-seeker of the terms on which the gift or benefit is offered before the offer is open for acceptance by the work-seeker. Key information document: Employment businesses 13A 1 Before obtaining the agreement of the work-seeker to the terms which will apply as between the employment business and the work-seeker in accordance with regulation 14, an employment business must give the work-seeker and, where paragraph (6) applies, any person to be supplied by the work-seeker to carry out the work a key information document in accordance with this regulation. 2 The key information document must be separate from any other documents provided to the work-seeker or any person to be supplied to carry out the work. 3 The key information document must include— a the title “Key Information Document” at the top of the first page; b a statement immediately beneath the title that— i the key information document specifies key information which relates to the relationship between the employment business and the work-seeker and, where paragraph (6) applies, any person to be supplied by the work-seeker to carry out the work; ii where necessary, identifies documents where further related information may be found; and iii includes contact details of the officers appointed or arranged to act under section 8A of the Employment Agencies Act 1973 and informs the work-seeker and, where paragraph (6) applies, any person to be supplied by the work-seeker to carry out the work that they may contact those officers if they are concerned about a breach by the employment business of obligations under that Act or these Regulations ; c except where paragraph (6) applies, details in respect of— i whether the work-seeker is or will be employed by the employment business under a contract of service or apprenticeship, or a contract for services; ii the identity of the employment business; iii if not the employment business, the identity of the person who will normally pay the work-seeker in respect of the work done; iv either— aa the rate of remuneration payable to the work-seeker; or bb the minimum rate of remuneration the employment business reasonably expects to achieve for the work-seeker; v the intervals at which the remuneration will be paid; vi the nature of any costs and deductions required by law and affecting the work-seeker’s remuneration; vii the nature and the amount (or, where the amount cannot be stated, the method of calculation) of any other costs and deductions affecting the work-seeker’s remuneration; viii the nature and the amount (or, where the amount cannot be stated, the method of calculation) of any fees for services or goods which may be provided by the employment business or any other person and for which the employment business or other person will or may charge a fee to the work-seeker; ix any non-monetary benefits to which the work-seeker is entitled; and x details of any entitlement to annual holidays and to payment in respect of such holidays; and d except where paragraph (6) applies, a representative example statement which sets out as amounts, reasonably estimated where necessary and item by item, for a single prospective period based on the intervals at which remuneration will be paid— i the gross remuneration payable to the work-seeker, as referred to at paragraph (c)(iv); ii any costs and deductions affecting the remuneration which are required by law, as referred to at paragraph (c)(vi); iii any other costs and deductions affecting the remuneration, as referred to at paragraph (c)(vii); iv any fees for services or goods to be provided by the employment business or any other person and for which the employment business or any other person will or may charge a fee to the work-seeker, as referred to at paragraph (c)(viii); and v the net remuneration payable to the work-seeker after taking account of all costs, deductions and fees. 4 Paragraph (6) applies where— a the work-seeker is not the person to be supplied to carry out the work; b the work-seeker is not a company of which the person to be supplied to carry out the work or the spouse or civil partner of that person, either separately or together, has or have control; and c either— i the employment business arranges for the person to be supplied to carry out the work to be supplied by a work-seeker; or ii the employment business is not the person who will normally pay the person to be supplied to carry out the work. 5 For the purposes of sub-paragraph (4)(b), a person is to be taken to have control of a company if that person beneficially owns more than half of the issued share capital of the company or has the legal power to direct or cause the direction of the general management of the company. 6 Where this paragraph applies, the key information document must include, instead of the information required by sub-paragraphs (3)(c) and (d)— a details in respect of— i the identity of the work-seeker; ii whether the person to be supplied to carry out the work is or will be employed by their employer under a contract of service or apprenticeship, or a contract for services; iii the identity of the employer of the person to be supplied to carry out the work; iv if not the employer, the identity of the person who will normally pay the person to be supplied to carry out the work; v where any of the employment business, the work-seeker, the employer of the person to be supplied to carry out the work and the person who will normally pay the person to be supplied to carry out the work is connected with any other such person, the nature of the connection; vi either— aa the rate of remuneration payable to the work-seeker in respect of the person to be supplied to carry out the work; or bb the minimum rate of remuneration the employment business reasonably expects to achieve for the work-seeker in respect of the person to be supplied to carry out the work; vii either— aa the rate of remuneration payable to the person to be supplied to carry out the work; or bb the minimum rate of remuneration the employment business reasonably expects to be achieved for the person to be supplied to carry out the work; viii the intervals at which the remuneration will be paid to the work-seeker and the person to be supplied to carry out the work respectively; ix the nature of any costs and deductions affecting the remuneration of the person to be supplied to carry out the work which are required by law, stating whether those costs and deductions will be applied to the remuneration stated in accordance with paragraph (vi) or to the remuneration stated in accordance with paragraph (vii); x the nature and the amount (or, where the amount cannot be stated, the method of calculation) of any other costs and deductions affecting the remuneration of the person to be supplied to carry out the work, stating whether those costs and deductions will be applied to the remuneration stated in accordance with paragraph (vi) or to the remuneration stated in accordance with paragraph (vii); xi the nature and the amount (or, where the amount cannot be stated, the method of calculation) of any fees for services or goods which may be provided by the employment business, the work-seeker or any other person and for which the employment business, the work-seeker or any other person will or may charge a fee to the person to be supplied to carry out the work; xii an explanation of the difference between the rate of remuneration or minimum rate of remuneration payable to or expected to be achieved for the work-seeker as stated in accordance with paragraph (vi) and the net rate of remuneration payable to or expected to be achieved for the person to be supplied to carry out the work, if and to the extent that the difference is not fully explained by the information stated in accordance with paragraphs (ix), (x) and (xi); xiii any non-monetary benefits to which the person to be supplied to carry out the work is entitled; xiv details of any annual holidays to which the person to be supplied to carry out the work is entitled and of any entitlement to payment in respect of the same; and xv where the work-seeker is a company and the work-seeker and the person to be supplied to carry out the work have made an agreement in accordance with paragraph (9) of regulation 32, details of that agreement; and b a representative example statement which sets out as amounts, reasonably estimated where necessary and item by item, for a single prospective period based on the intervals at which remuneration will be paid to the person to be supplied to carry out the work— i the gross remuneration payable to the work-seeker, as referred to at paragraph (a)(vi); ii any costs and deductions affecting the remuneration of the person to be supplied to carry out the work which are required by law, as referred to at paragraph (a)(ix); iii any other costs and deductions affecting the remuneration of the person to be supplied to carry out the work, as referred to at paragraph (a)(x); iv any fees for services or goods to be provided by the employment business, the work-seeker or any other person and for which the employment business, the work-seeker or any other person will or may charge a fee to the person to be supplied to carry out the work, as referred to at paragraph (a)(xi); v any other item referred to at paragraph (a)(xii); and vi the net remuneration payable to the person to be supplied to carry out the work after taking account of all costs, deductions, fees and other items. 7 Where information required by paragraph (6) is not directly within the knowledge of the employment business, the employment business may rely on information provided in writing to the employment business by the work-seeker, the employer of the person to be supplied to carry out the work or the person who will normally pay the person to be supplied to carry out the work, provided that any such information relates directly to the person providing it. 8 The employment business must, by no later than the end of the fifth business day following a request by the work-seeker or the person who is or would be supplied to carry out the work, provide to the person requesting the information a copy of any information on which the employment business relies as permitted by paragraph (7). 9 The key information document— a may contain details of any other terms agreed under regulation 14 in respect of content required to be agreed under regulation 15; but b may not contain any other items of additional information. 10 The key information document must be— a written in a clear and succinct manner; b a maximum of two sides of A4-sized paper (being sides of paper with the dimensions 210 by 297 millimetres) when printed; and c presented in a way that is easy to read, using characters of readable size. 11 Where it is not possible to include all the information required under paragraph (3) and, where applicable, paragraph (6), together with any additional information included as permitted by sub-paragraph (9)(a), in a manner which complies with paragraph (10), the employment business may, to the extent necessary, provide a summary of that information in the key information document and a reference to where more details of that information may be found in another document, or documents, provided to the work-seeker and, where paragraph (6) applies, to the person to be supplied to carry out the work. 12 The employment business— a may (but is not required to) give the work-seeker and, where paragraph (6) applies, the person to be supplied to carry out the work more than one key information document where there are options or other variations which may apply to the details required to be included under paragraphs (3) and, where applicable, paragraph (6), or to any additional information included as permitted by sub-paragraph (9)(a), and therefore the document is not finalised; and b must give the work-seeker and, where paragraph (6) applies, the person to be supplied to carry out the work a revised key information document where the details required to be included under paragraph (3) and, where applicable, paragraph (6), or included as additional information as permitted by sub-paragraph (9)(a), change after any key information document has been given in accordance with sub-paragraph (a) but before the agreement of the work-seeker to the terms which will apply as between the employment business and the work-seeker is obtained in accordance with regulation 14. 13 Whether or not the employment business has previously given any key information document in accordance with paragraph (12), the employment business must at the appropriate time give a finalised key information document to the work-seeker and, where paragraph (6) applies, the person to be supplied to carry out the work. 14 In paragraph (13), “the appropriate time” means any time after the content of the key information document is, subject only to the agreement of the work-seeker to the terms which will apply as between the employment business and the work-seeker being obtained in accordance with regulation 14, finalised (including, where relevant, by resolution of any options or variations), but before that agreement is obtained. 15 If any of the details required to be included under paragraphs (3) or (6), or included as additional information as permitted by sub-paragraph (9)(a), change after the agreement of the work-seeker to the terms which will apply as between the employment business and the work-seeker is obtained in accordance with regulation 14, the employment business must, by no later than the end of the fifth business day following the day on which the change occurred, give to the work-seeker and, where paragraph (6) applies, to the person who is or would be supplied to carry out the work a revised key information document stating the date on or after which the revisions take effect. 16 Paragraphs (2) to (11) apply to any revised key information document given in accordance with paragraph (15) in the same way as to a key information document given before any agreement of the work-seeker to the terms which will apply as between the employment business and the work-seeker in accordance with regulation 14, but as if references to the person to be supplied to do the work were references to the person who is or would be supplied to do the work. 17 But paragraph (15) only applies— a where the employment business first provided any work-finding services to a work-seeker on or after 6th April 2020 and, accordingly, was required to give a key information document in accordance with this regulation; and b while the employment business continues to provide services in the course of its business as an employment business to the work-seeker or the person supplied to do the work. 18 For the purposes of this regulation, a work-seeker includes a work-seeker which is a company, whether or not an agreement has been made in accordance with paragraph (9) of regulation 32. Requirement to obtain agreement to terms with work-seekers: Employment Businesses 14 1 Before first providing any work-finding services to a work-seeker, an employment business shall obtain the agreement of the work-seeker to the terms which apply or will apply as between the employment business and the work-seeker including— a a statement that the employment business will operate as an employment business in relation to the work-seeker; b the type of work the employment business will find or seek to find for the work-seeker; and c the terms referred to in regulation 15. 2 Subject to paragraph (3), an employment business shall ensure that— a all terms in respect of which the employment business has obtained the work-seeker’s agreement are recorded in a single document or, where this is not possible, in more than one document; and b copies of all such documents are given at the same time as each other by the employment business to the work-seeker before the employment business provides any services to the work-seeker to which the terms contained in such documents relate. 3 Paragraph (2) shall not apply in the case of an employment business where the work-seeker has been given a written statement of particulars of employment in accordance with Part I of the Employment Rights Act 1996. 4 An employment business may not vary any terms set out in any document issued in accordance with paragraph (2), unless the work-seeker agrees to the variation. 5 If the employment business and the work-seeker agree to any variation in the terms set out in any of the documents referred to in paragraph (2), the employment business shall as soon as possible, and in any event no later than the end of the fifth business day following the day on which the employment business and the work-seeker agree to the variation, give to the work-seeker a single document or, where this is not possible, more than one document containing details of the terms as agreed to be varied and stating the date on or after which it is agreed that the varied terms are to take effect. 6 An employment business may not make the continued provision of any services by it to a work-seeker conditional on the agreement by the work-seeker to any such variation. Content of terms with work-seekers: Employment businesses 15 In the case of an employment business, the terms to be agreed in accordance with regulation 14 shall include— a whether the work-seeker is or will be employed by the employment business under a contract of service or apprenticeship, or a contract for services, and in either case, the terms and conditions of employment of the work-seeker which apply, or will apply; b an undertaking that the employment business will pay the work-seeker in respect of work done by him, whether or not it is paid by the hirer in respect of that work; c the length of notice of termination which the work-seeker will be required to give the employment business, and which he will be entitled to receive from the employment business, in respect of particular assignments with hirers; d either— i the rate of remuneration payable to the work-seeker; or ii the minimum rate of remuneration the employment business reasonably expects to achieve for the work-seeker; e details of the intervals at which remuneration will be paid; and f details of any entitlement to annual holidays and to payment in respect of such holidays. Requirement to obtain agreement to terms with work-seekers and content of terms with work-seekers: Agencies 16 1 Before first providing any work-finding services to a work-seeker, for which it is permitted by regulation 26(1) to charge a fee, an agency shall obtain the agreement of the work-seeker to the terms which apply or will apply as between the agency and the work-seeker including— a details of the work-finding services to be provided by the agency; b details of the agency’s authority, if any, to act on behalf of the work-seeker, including whether, and if so, upon what terms it is ... authorised to enter into contracts with hirers on behalf of the work-seeker; c a statement as to whether the agency is authorised to receive money on behalf of the work-seeker; d details of any fee which may be payable by the work-seeker to the agency for work-finding services including— i the amount or method of calculation of the fee, ii a description of the particular work-finding service to which the fee relates, iii the circumstances, if any, in which refunds or rebates are payable to the work-seeker, the scale of such refunds or rebates, and if no refunds or rebates are payable, a statement to that effect, and iv the method of payment of the fee and, if the fee is to be deducted from the work-seeker’s earnings received by the agency, the circumstances in which it is to be so deducted; e a statement as to whether the work-seeker is required to give notice to terminate the contract between the work-seeker and the agency and, if so, a statement as to the length of the notice required; and f a statement as to whether the work-seeker is entitled to receive notice of termination of the contract between the work-seeker and the agency and, if so, a statement of the length of the notice. 2 In the case of an agency which is to provide the work-seeker with work-finding services to which regulation 26(5) applies, before first providing any such work-finding services to the work-seeker, the terms to be agreed, in addition to the terms in paragraph (1), are— a that an agency shall not charge a fee permitted under regulation 26(5) to the work-seeker until the period referred to, as the case may be, in sub-paragraph (d) or (e) of regulation 26(5), during which the work-seeker may withdraw or cancel, has elapsed; b that the work-seeker has the right without detriment or penalty to cancel or withdraw from the contract with immediate effect by informing the agency of such cancellation or withdrawal during the period referred to, as the case may be, in sub-paragraph (d) or (e) of regulation 26(5); c that an agency shall not include information about the work-seeker in a publication until— i where sub-paragraph (d) of regulation 26(5) applies, the period referred to in that sub-paragraph has elapsed or, ii where sub-paragraph (f) of regulation 26(5) applies, the later of, the date on which the period referred to in that sub-paragraph has elapsed or, following an objection, the date on which the reasonable requirements of the work-seeker have been addressed; d in relation to a contract with a work-seeker seeking employment as an actor, background artist, dancer, extra, musician, singer or other performer, under which the agency proposes to include information about the work-seeker in a publication, that— i the agency shall make a copy of the information available to the work-seeker; ii at the same time, the agency shall inform the work-seeker of the right to object, its effect and the time limit for exercising that right; and iii for the period referred to in paragraph (5)(f) of regulation 26, the work-seeker is entitled to object to any aspect of the information relating to the work-seeker by informing the agency of the objection; e in a contract to which sub-paragraph (d) applies, that where the work-seeker informs the agency of an objection, the agency shall not charge a fee or include the information in a publication until the work-seeker’s reasonable requirements have been addressed (even if addressing the requirements takes longer than the period referred to in paragraph (5)(f) of regulation 26); f in a contract to which sub-paragraph (d) applies, that where an agency makes available to the work-seeker a copy of the information referred to in that sub-paragraph— i during the period referred to in paragraph (5)(e) of regulation 26, where the period referred to in paragraph (5)(f) of regulation 26 has elapsed without an objection or where the reasonable requirements of the work-seeker have been addressed, paragraph (5)(e) of regulation 26 continues to apply; or ii after the period referred to in paragraph (5)(e) of regulation 26 has elapsed, paragraph (5)(f) of regulation 26 applies from the expiry of that period until the later of, the date on which the period referred to in paragraph (5)(f) of regulation 26 has elapsed or, following an objection, the date on which the reasonable requirements of the work-seeker have been addressed; and g that the work-seeker is entitled to receive a full refund of the fees paid if the publication including, or proposed to include, the work-seeker’s information is not produced and made available to potential hirers within 60 days from the date on which payment is made by the work-seeker. 3 Any reference in paragraph (2) to the inclusion of information about a work-seeker in a publication, includes the inclusion of a photographic image or audio or video recording of the work-seeker in a publication. 4 Paragraph (3) shall not be construed, when read with paragraph (2), as preventing an agency producing a photographic image or audio or video recording for the purpose of providing a copy of the image or recording to the work-seeker. 5 An agency shall ensure that— a all terms in respect of which the agency has obtained the work-seeker’s agreement are recorded in a single document or, where this is not possible, in more than one document; and b copies of all such documents are given at the same time as each other by the agency to the work-seeker before the agency provides any services to the work-seeker to which the terms contained in such documents relate. 6 An agency may not vary any terms set out in any document issued in accordance with paragraph (5), unless the work-seeker agrees to the variation. 7 If the agency and the work-seeker agree to any variation in the terms set out in any of the documents referred to in paragraph (5), the agency shall as soon as possible, and in any event no later than the end of the fifth business day following the day on which the agency and the work-seeker agree to the variation, give to the work-seeker a single document or, where this is not possible, more than one document containing details of the terms as agreed to be varied and stating the date on or after which it is agreed that the varied terms are to take effect. 8 An agency may not make the continued provision of any services by it to a work-seeker conditional on the agreement by the work-seeker to any such variation. Requirement for employment businesses to obtain agreement to terms with hirers 17 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PART IV REQUIREMENTS TO BE SATISFIED IN RELATION TO THE INTRODUCTION OR SUPPLY OF A WORK-SEEKER TO A HIRER Information to be obtained from a hirer 18 Neither an agency nor an employment business may introduce or supply a work-seeker to a hirer unless the agency or employment business has obtained sufficient information from the hirer to select a suitable work-seeker for the position which the hirer seeks to fill, including the following information— a the identity of the hirer and, if applicable, the nature of the hirer’s business; b the date on which the hirer requires a work-seeker to commence work and the duration, or likely duration, of the work; c the position which the hirer seeks to fill, including the type of work a work-seeker in that position would be required to do, the location at which and the hours during which he would be required to work and any risks to health or safety known to the hirer and what steps the hirer has taken to prevent or control such risks; d the experience, training, qualifications and any authorisation which the hirer considers are necessary, or which are required by law, or by any professional body, for a work-seeker to possess in order to work in the position; e any expenses payable by or to the work-seeker; and f in the case of an agency— i the minimum rate of remuneration and any other benefits which the hirer would offer to a person in the position which it seeks to fill, and the intervals at which the person would be paid; and ii where applicable, the length of notice which a work-seeker in such a position would be required to give, and entitled to receive, to terminate the employment with the hirer. Confirmation to be obtained about a work-seeker 19 1 An employment business may not introduce or supply a work-seeker to a hirer unless it has obtained confirmation— a of the identity of the work-seeker, and b that the work-seeker has the experience, training, qualifications and any authorisation which the hirer considers are necessary, or which are required by law or by any professional body, to work in the position which the hirer seeks to fill. 2 An agency may not introduce or supply a work-seeker to a hirer with a view to the work-seeker taking up a position which involves working with, caring for or attending a vulnerable person, unless it has obtained confirmation— a of the identity of the work-seeker, and b that the work-seeker has the experience, training, qualifications and any authorisation which the hirer considers are necessary, or which are required by law or by any professional body, to work in the position which the hirer seeks to fill. 3 Neither an agency nor an employment business may introduce or supply a work-seeker to a hirer unless it has obtained confirmation that the work-seeker is willing to work in the position which the hirer seeks to fill. Steps to be taken for the protection of the work-seeker and the hirer 20 1 Neither an agency nor an employment business may introduce or supply a work-seeker to a hirer unless the agency or employment business has— a taken all such steps, as are reasonably practicable, to ensure that the work-seeker and the hirer are each aware of any requirements imposed by law, or by any professional body, which must be satisfied by the hirer or the work-seeker to enable the work-seeker to work for the hirer in the position which the hirer seeks to fill; and b without prejudice to any of its duties under any enactment or rule of law in relation to health and safety at work, made all such enquiries, as are reasonably practicable, to ensure that it would not be detrimental to the interests of the work-seeker or the hirer for the work-seeker to work for the hirer in the position which the hirer seeks to fill. 2 Where an employment business receives or obtains information, which gives it reasonable grounds to believe that a work-seeker is unsuitable for the position with a hirer for which the work-seeker is being supplied, it shall, without delay— a inform the hirer of that information; and b end the supply of that work-seeker to the hirer. 3 Where an employment business receives or obtains information which indicates that a work-seeker may be unsuitable for the position with a hirer for which the work-seeker is being supplied, but where that information does not give it reasonable grounds to believe that the work-seeker is unsuitable, it shall, without delay— a inform the hirer of that information; and b commence making such further enquiries as are reasonably practicable as to the suitability of the work-seeker for the position concerned, and inform the hirer of the enquiries made and any further information it receives or obtains. 4 Where, as a result of the enquiries made under paragraph (3) an employment business has reasonable grounds to believe that the work-seeker is unsuitable for the position concerned, it shall, without delay— a inform the hirer of that information; and b end the supply of that work-seeker to the hirer. 5 Where an agency, having introduced a work-seeker to a hirer, receives or obtains information, which indicates that the work-seeker is or may be unsuitable for the position in which the work-seeker has been employed with that hirer, it shall inform the hirer of that information without delay. 6 Paragraph (5) shall apply for a period of 3 months from the date of introduction of a work-seeker by an agency to a hirer. 7 In this regulation, “ without delay ” means on the same day, or where that is not reasonably practicable, on the next business day. Provision of information to work-seekers and hirers 21 1 Subject to paragraphs (3), (4) and (5) , an agency or employment business shall ensure that at the same time as— a it proposes a particular work-seeker to a hirer— i it gives to the hirer (whether orally or otherwise) all information it has been provided with about the matters referred to in regulation 19; and ii in the case of an employment business, the information it gives to the hirer (whether orally or otherwise) includes whether the work-seeker to be supplied will be employed by it under a contract of service or apprenticeship or a contract for services; b it offers a work-seeker a position with a hirer— i it gives to the work-seeker (whether orally or otherwise) all information it has been provided with about the matters referred to in paragraphs (a) to (e) and, where applicable, paragraph (f) of regulation 18; and ii in the case of an employment business that has not agreed a rate of remuneration in accordance with regulation 15(d)(i), it informs the work-seeker (whether orally or otherwise) of the rate of remuneration it will pay him to work in that position. 2 Where any of the information referred to in paragraph (1) is not given to the work-seeker or hirer, as the case may be, in paper form or by electronic means at the time referred to in paragraph (1), the agency or employment business shall confirm such information in paper form or by electronic means to the work-seeker or hirer, as the case may be, as soon as possible and in any event no later than the end of the third business day following the day on which it was given to the work-seeker or hirer in accordance with paragraph (1). 3 Paragraph (1) shall not apply where— a an agency or employment business intends to introduce or supply a work-seeker to a hirer to work in the same position with that hirer as he has worked within the previous five business days; and b the information which that agency or employment business would be required to give the work-seeker and hirer by virtue of this regulation (other than that required by regulation 18(b)), would be the same as the information which the work-seeker and hirer have already received, unless the work-seeker or hirer requests otherwise. 4 Subject to paragraphs (3) and (5), where an employment business intends to introduce or supply a work-seeker to a hirer for an assignment of five consecutive business days’ duration or less— a paragraph (1)(a)(i) may be satisfied by the employment business giving to the hirer (whether orally or otherwise) the name of the work-seeker to be supplied and a written confirmation by the employment business that it has complied with regulation 19; and b paragraph (1)(b) may be satisfied, where the employment business has previously provided the work-seeker with the information referred to under that paragraph and that information remains unchanged, by the employment business giving to the work-seeker in paper form or by electronic means the information referred to in regulation 18(a) and (b). 5 Where, after it has started, an assignment to which paragraph (4) applies is extended beyond a duration of five business days, the information referred to in paragraph (1) which has not already been provided shall be provided in paper form or by electronic means by the end of the eighth business day of the assignment, or by the end of the assignment if sooner. Additional requirements where professional qualifications or authorisation are required or where work-seekers are to work with vulnerable persons 22 1 Where the work-seeker is to be supplied or introduced to a hirer with a view to taking up a position which involves working with, caring for or attending a vulnerable person, neither an agency nor an employment business may introduce or supply the work-seeker to a hirer unless, in addition to the requirements in regulations 18 to 21, the requirements in paragraph (2) are satisfied. 2 The requirements referred to in paragraph (1) are that the agency or employment business has— a subject to paragraph (3), obtained copies of any relevant qualifications or authorisations of the work-seeker and offered to provide copies of those documents to the hirer; b subject to paragraph (3), obtained two references from persons who are not relatives of the work-seeker and who have agreed that the reference provided may be disclosed to the hirer, and the agency or employment business has offered to provide copies of those references to the hirer; and c taken all other reasonably practicable steps to confirm that the work-seeker is suitable for the position concerned. 3 Where the agency or employment business has taken all reasonably practicable steps to comply with the requirements in paragraph (2) and has been unable to do so fully, it may instead— a comply with those requirements to the extent that it is able to do so; b inform the hirer that it has taken all reasonably practicable steps to comply fully with those requirements and has been unable to do so; and c inform the hirer of the details of the steps that it has taken in order to try and comply fully with those requirements. 4 Where the work-seeker is required by law, or any professional body, to have any qualifications or authorisation to work in a position for which the work-seeker is to be supplied or introduced to a hirer, an employment business may not introduce or supply the work-seeker to a hirer unless, in addition to the requirements in regulations 18 to 21, the requirements in paragraph (5) are satisfied. 5 The requirements referred to in paragraph (4) are that the employment business has— a subject to paragraph (6), obtained copies of any relevant qualifications or authorisation of the work-seeker, and offered to provide copies of those documents to the hirer; and b taken all other reasonably practicable steps to confirm that the work-seeker is suitable for the position concerned. 6 Where the employment business has taken all reasonably practicable steps to comply with the requirements in paragraph (5) and has been unable to do so fully, it may instead— a comply with those requirements to the extent that it is able to do so; b inform the hirer that it has taken all reasonably practicable steps to comply fully with those requirements and has been unable to do so; and c inform the hirer of the details of the steps that it has taken in order to try and comply fully with those requirements. 7 In this regulation “relative” has the same meaning as it is given in section 63 the Family Law Act 1996. PART V SPECIAL SITUATIONS Situations where more than one agency or employment business is involved 23 1 An agency (“A”) acting for a work-seeker whom it is permitted by regulation 26(1) to charge for work-finding services may not enter into any contract or arrangement with another agency (“B”) with a view to B providing or facilitating the provision of such services in relation to the work-seeker unless— a A has ensured that the hirer has been informed that any payment due to the work-seeker must be paid either directly to the work-seeker, or to A, rather than to B; or b A and B have agreed that B may receive any payment due to the work-seeker and the following conditions are met— i they have agreed that B shall pass the monies to A or to the work-seeker within 10 days of receipt by B of the same; ii provided that the applicable law of the agreement between A and B does not prevent it, they have agreed that the work-seeker may enforce the term referred to in sub-paragraph (b)(i) in the event that B fails to pass the monies to A or the work-seeker within the 10 day period; and iii the terms of the agreement reached between A and B in accordance with sub-paragraphs (b)(i) and (ii) are recorded in paper form or by electronic means. 2 Neither an agency nor an employment business (“A”) may assign or sub-contract any of its obligations under any contract or arrangement with a work-seeker or hirer to another agency or employment business (“B”) unless— a A has obtained the prior consent of the work-seeker or hirer for whom it acts to B performing those obligations in place of A; b the terms upon which those obligations are assigned or sub-contracted are recorded in a single document; and c A has given the work-seeker or hirer, for whom it acts, a copy of that document. Situations where work-seekers are provided with travel or required to live away from home 24 1 Neither an agency nor an employment business may arrange for an au pair to take up a position where the au pair is to be required to repay the hirer or the agency or employment business the fare for the journey from the au pair’s home to the place of work, or from the place of work to the au pair’s home, out of money payable to the au pair by the hirer or the agency or employment business. 2 Neither an agency nor an employment business may arrange for a work-seeker to take up a position other than as the hirer’s employee (within the meaning of section 230(1) of the Employment Rights Act 1996 ) if in order to take up that position the work-seeker must occupy accommodation other than his home, unless the conditions in paragraph (3) are satisfied. 3 The conditions referred to in paragraph (2) are that the agency or employment business has taken all reasonably practicable steps to ensure that— a suitable accommodation will be available for the work-seeker before he starts work; b the work-seeker has been provided with details of the accommodation referred to in sub-paragraph (a), including the terms on which it is offered and any cost to the work-seeker; and c suitable arrangements have been made for the work-seeker to travel to such accommodation. 4 Where a work-seeker is— a to be introduced or supplied to a hirer other than as the hirer’s employee (within the meaning of section 230(1) of the Employment Rights Act 1996), or is under the age of eighteen; and b the agency, employment business or hirer has arranged free travel or payment of fares for the work-seeker’s journey to the place of work, the agency or employment business shall, if the work does not start or upon it ending, either arrange free travel for the work-seeker’s return journey or pay his return fare, or obtain an undertaking from the hirer that he will arrange free travel or pay the return fare. The agency or employment business shall give notice to the work-seeker setting out the details of the free travel or payment of fares including any conditions on which the same are offered. 5 If a hirer does not comply with his undertaking referred to in paragraph (4), the agency or employment business shall either arrange free travel for the return journey of the work-seeker or pay his fare. 6 Where a work-seeker is seeking employment in domestic service in a private household, or to be an au pair, an agency or employment business, providing work-finding services to him with a view to his obtaining a position in either of those occupations, shall ensure that the work-seeker is provided with such information as the work-seeker may reasonably request in order to decide whether or not to take up any particular position. 7 In the case of a work-seeker who is under the age of eighteen, neither an agency nor an employment business may introduce or supply him to any hirer with a view to him taking up a position which will require him to live away from home unless the condition in paragraph (8) is satisfied. 8 The condition referred to in paragraph (7) is that the consent to the work-seeker taking up the position, in respect of which the agency or employment business seeks to introduce or supply him to the hirer, has previously been given by, and obtained by the agency or employment business directly from, a parent or guardian of the work-seeker. 9 Neither an agency nor an employment business may arrange for a work-seeker to take up a position with a hirer on the basis that the work-seeker is to be loaned money, by either the hirer or the agency or employment business, to meet his travel or other expenses in order to take up that position, on terms that the work-seeker is to be required to repay the lender a sum greater than the sum loaned. 10 Where an agency, employment business or hirer is to lend money to a work-seeker to meet his travel or other expenses to be incurred in order to take up a position with a hirer, the agency or employment business shall give to the work-seeker a document setting out details of the amount to be loaned and details of the terms for repayment save, in the case of a loan from the hirer, to the extent that the agency or employment business is not aware of any such details. 11 Paragraph (7) does not apply in relation to a person under the age of eighteen to whom section 25 of the Children and Young Persons Act 1933 or section 42 of the Children and Young Persons Act 1963 applies. 12 In this regulation, “ au pair ” means a person who is received or is to be received into a private household under an arrangement whereby that person is to assist in the domestic work of the household in consideration for receiving hospitality and pocket money or hospitality only. PART VI CLIENT ACCOUNTS AND CHARGES TO WORK-SEEKERS Client accounts 25 1 In this regulation— “ client account ” means a current or deposit account at a credit institution operated by an agency for holding clients' money in accordance with the provisions of this regulation and Schedule 2; “credit institution” means a credit institution as defined in Article 4(1)(1) of Regulation (EU) No. 575/2013 of the European Parliament and of the Council of 26 June 2013 on prudential requirements for credit institutions and investment firms and amending Regulation (EU) No. 648/2012, that is to say, an undertaking whose business is to receive deposits or other repayable funds from the public and to grant credits for its own account; “ hirer’s deposit ” means money held or received by an agency by way of an advance against payment to a work-seeker in respect of work to be done by that work-seeker, where the advance may, in accordance with the terms of any contract between the work-seeker and the hirer, be repayable to the hirer; an agency receives money on behalf of a work-seeker when the agency or any person connected with it receives money directly or indirectly from a hirer or any person connected with a hirer pursuant to the terms of any contract or arrangement between the work-seeker and the hirer, whether or not the agency has agreed with the work-seeker or the hirer that it will receive such money on the work-seeker’s behalf; references to receiving money on behalf of a work-seeker include the receipt of money by way of an advance against payment to a work-seeker in respect of work to be done by that work-seeker, where the terms of any contract between the work-seeker and the hirer stipulate that the advance is not repayable to the hirer in any circumstances; references to receiving money on behalf of a work-seeker do not include references to receiving a hirer’s deposit. 2 Save in a case falling within regulation 8(2)(b), an agency shall not request or directly or indirectly receive money on behalf of a work-seeker unless— a such monies consist of the work-seeker’s remuneration from employment in any of the occupations listed in Schedule 3; and b the agency maintains one or more client accounts in accordance with Schedule 2. 3 An agency which directly or indirectly receives money on behalf of a work-seeker in contravention of paragraph (2) shall no later than the end of the second business day following the day on which the money is received pay such money or an equivalent sum to— a the work-seeker on whose behalf it is received; b an agency which is capable of receiving such money without contravening paragraph (2); or c the person from whom it was received. 4 All money received by an agency on behalf of a work-seeker, other than— a cash paid to the work-seeker no later than the end of the second business day following the day of receipt by the agency or any person connected with it; b cheques and banker’s drafts, made out or as the case may be drawn in favour of the work-seeker; and c money dealt with in accordance with paragraph (3); shall be paid into a client account no later than the end of the second business day following the day on which the money is received. 5 All cheques and banker’s drafts referred to in paragraph (4)(b) shall be despatched no later than the end of the second business day following the day on which they are received to the work-seeker in whose favour they are made out or drawn as the case may be. 6 On each occasion that an agency makes a payment to a work-seeker in accordance with this regulation, the agency shall also give the work-seeker a statement setting out— a when and from whom the agency received the said payment; b to what work done by the work-seeker it relates; and c any fees or other deductions made by the agency. 7 Subject to paragraph (8), all payments made by an agency to a work-seeker or into a client account shall (except to the extent of any amount required by law to be deducted) be made without deduction. 8 An agency which is entitled to charge a work-seeker a fee pursuant to regulation 26(1) shall be permitted to deduct a sum equal to its fee payable by the work-seeker from any sum paid to the work-seeker or into a client account provided the work-seeker has in his contract with the agency agreed to such deduction. 9 An agency which receives money on behalf of a work-seeker which it is required to pay into a client account shall hold it as trustee for that work-seeker, but shall not continue to hold it on any day after the expiry of ten days beginning with the day it is received, or such longer period beginning with that day as the work-seeker has previously requested. 10 If a work-seeker at any time requests payment to him or, in accordance with paragraph 6(a)(ii) of Schedule 2, to any other person, of some or all of the money held on his behalf, the agency shall no later than the end of the second business day following the day on which the request is made pay the amount requested to the work-seeker or that other person as the case may be. 11 In the event that an agency holds money on behalf of a work-seeker for a period in excess of thirty days (beginning with the day on which it is received by the agency), it shall no later than the end of the thirty second day give a statement to the work-seeker setting out the amount held on his behalf as at close of business on the thirtieth day and shall continue to give statements at intervals of not more than thirty days thereafter until all sums held by the agency on behalf of the work-seeker have been paid to the work-seeker. 12 Where money received by an agency on behalf of a work-seeker is in the form of a cheque in favour of the agency, the periods referred to in paragraphs (9) and (11) shall start with the day on which the cheque clears. 13 All invoices issued by an agency in respect of work done by a work-seeker must state that where payment is to be made by cheque or banker’s draft, the said cheque or banker’s draft must be made out, or as the case may be, drawn in favour of the agency’s client account. 14 Subject to paragraph (15), any hirer’s deposit received by an agency shall be paid into a client account, without deduction (except to the extent of any amount required by law to be deducted), no later than the end of the second business day following the day on which the money is received. 15 An agency shall not request or directly or indirectly receive a hirer’s deposit, unless that deposit, if it became payable to the work-seeker, would be money which the agency would be entitled to request or directly or indirectly receive on behalf of the work-seeker under paragraph (2). 16 Where an agency improperly receives a hirer’s deposit, it shall, no later than the end of the second business day following the day on which the money is received, pay that deposit or an equivalent sum to - a an agency which is capable of receiving such deposit; or b the person from whom it was received. 17 Any hirer’s deposit received by an agency shall be held by the agency as trustee for the hirer until such time as the money becomes payable to the work-seeker or the hirer in accordance with the terms of any contract between the work-seeker and the hirer. 18 Where a work-seeker becomes entitled, under the terms of any contract with a hirer, to any money paid to an agency by way of a hirer’s deposit, that money shall be treated as money received by the agency on behalf of that work-seeker for the purposes of paragraphs (4), and (6) to (12) (and, in the case of paragraph (9), as such money which it is required to pay into a client account), and the agency shall be treated as having received the money on behalf of the work-seeker on the day on which the work-seeker became entitled to it. Circumstances in which fees may be charged to work-seekers 26 1 Subject to paragraphs (3) and (4), the restriction on charging fees to work-seekers contained in section 6(1)(a) of the Act shall not apply in respect of a fee charged by an agency for the service provided by it of finding or seeking to find a work-seeker employment in any of the occupations listed in Schedule 3. 2 Where paragraph (1) applies, subject to paragraph (5), any fee charged by the agency may consist only of a charge or commission payable out of the work-seeker’s earnings in any such employment which the agency has found for him. 3 Paragraphs (1) and (7) shall not apply where the agency, or any person connected with it, charges a fee to the hirer in respect of the service of supplying or introducing that work-seeker to him. 4 In any case in which the agency is connected with the hirer, paragraphs (1) and (7) only apply if, prior to the provision of the service in respect of which the fee is to be charged, the agency informs the work-seeker of the fact that it is connected with the hirer. 5 Paragraph (2) shall not apply to any fee charged to a work-seeker , who is not a work-seeker seeking employment as a photographic or fashion model, by an agency in respect of the inclusion of information about the work-seeker in a publication provided that— a the publication is wholly for one or both of the following purposes, namely the purpose of finding work-seekers employment in, or providing hirers with information about work-seekers in relation to, any of the occupations listed in Schedule 3 , other than photographic or fashion model ; and b either— i the only work-finding service provided by the agency or any person connected with it to the work-seeker is the service described in this paragraph; or ii the fee charged to the work-seeker amounts to no more than a reasonable estimate of the cost of production and circulation of the publication attributable to the inclusion of information about that work-seeker in the publication; and c in addition to the requirements in regulations 13 ...and 16, in so far as they are applicable, the agency has, before it entered into the contract with the work-seeker by reference to which the fee is to be charged, made available to him a copy of a current edition of the publication (or, where the publication exists only in electronic form, given him access to a current edition of the publication) in which it is offering to include information about him ; and d in relation to a work-seeker who is not seeking employment as an actor, background artist, dancer, extra, musician, singer or other performer, where an agency proposes to include information about the work-seeker in a publication, for 7 days from the date of the agency and the work-seeker entering into a contract for such a service, whether written or oral and whether or not expressly mentioning fees permitted under this paragraph— i the agency shall not charge a fee permitted by this paragraph to a work-seeker; ii the work-seeker shall be entitled without detriment or penalty to cancel or withdraw from any such contract with immediate effect by informing the agency of such cancellation or withdrawal; and iii the agency shall not include the information in the publication, and before entering into any such contract the agency shall inform the work-seeker of the right to cancel or withdraw from any such contract and the time limit for exercising that right; e where an agency proposes to include information about a work-seeker seeking employment as an actor, background artist, dancer, extra, musician, singer or other performer in a publication, for 30 days from the date of the agency and the work-seeker entering into a contract for such a service, whether written or oral and whether or not expressly mentioning fees permitted under this paragraph— i the agency shall not charge a fee permitted by this paragraph to a work-seeker; and ii the work-seeker shall be entitled without detriment or penalty to cancel or withdraw from any such contract with immediate effect by informing the agency of such cancellation or withdrawal, and before entering into any such contract the agency shall inform the work-seeker of the right to cancel or withdraw from any such contract and the time limit for exercising that right; f where an agency proposes to include information about a work-seeker referred to in sub-paragraph (e) in a publication, after the date of the agency and the work-seeker entering into the contract referred to in that sub-paragraph, the agency shall make available to the work-seeker a copy of the information and at the same time shall inform the work-seeker of the right to object, its effect and the time limit for exercising that right and for 7 days from the date on which the agency first makes available a copy of the information to the work-seeker— i the agency shall not charge a fee permitted by this paragraph to a work-seeker; ii the agency shall not include the information in the publication; and iii the work-seeker is entitled to object to any aspect of the information relating to the work-seeker to be included in the publication by informing the agency of the objection; g where sub-paragraph (f) applies and the work-seeker informs the agency of an objection, the agency shall not charge a fee or include the information in the publication until the work-seeker’s reasonable requirements have been addressed (even if addressing the requirements takes longer than the period referred to in that sub-paragraph); and h where an agency includes, or proposes to include, information about a work-seeker in a publication, the work-seeker is entitled to a full refund of the fees paid if the publication including that information is not produced and made available to potential hirers within 60 days from the date on which payment is made by the work-seeker . 5A Where an agency makes available to the work-seeker a copy of the information referred to in paragraph (5)(f)— a during the period referred to in paragraph (5)(e), where the period referred to in paragraph (5)(f) has elapsed without an objection or where the reasonable requirements of the work-seeker have been addressed, paragraph (5)(e) continues to apply; or b after the period referred to in paragraph (5)(e) has elapsed, paragraph (5)(f) applies until the later of, the date on which the period referred to in paragraph (5)(f) has elapsed or, following an objection, the date on which the reasonable requirements of the work-seeker have been addressed. 5B Any reference in paragraph (5) to the inclusion of information about a work-seeker in a publication includes the inclusion of a photographic image or audio or video recording of the work-seeker in a publication. 5C Paragraph (5B) shall not be construed, when read with paragraph (5), as preventing an agency producing a photographic image or audio or video recording for the purpose of providing a copy of the image or recording to the work-seeker . 6 The restrictions on charging fees to work-seekers contained in section 6(1)(a) of the Act shall not apply to any fee consisting of a charge to a work-seeker in respect of the purchase of or subscription for a publication containing information about employers provided that — a this is the only work-finding service provided by the agency or any person connected with it to the work-seeker; and b the agency has made available to the work-seeker a copy of a current edition of the publication (or, where the publication exists only in electronic form, given him access to a current edition of the publication) in advance of the work-seeker purchasing or subscribing for it. 7 The restriction on charging fees to work-seekers contained in section 6(1)(a) of the Act shall not apply in respect of a fee charged by an agency for the service provided by it of finding or seeking to find a work-seeker employment where— a the work-seeker in question is a company; and b the employment is in an occupation other than any of those occupations listed in Schedule 3. PART VII MISCELLANEOUS Advertisements 27 1 Every advertisement issued or caused to be issued by an agency or employment business shall mention in either audibly spoken words or easily legible characters the full name of the agency or employment business, and in relation to each position it advertises whether it is for temporary or permanent work . 2 Neither an agency nor an employment business may issue or cause to be issued an advertisement about positions which hirers seek to fill unless the agency or employment business has— a information about specific positions of all types to which the advertisement relates; and b in relation to each such position, the authority of the hirer concerned to find work-seekers for that position, or the authority of an agency or employment business, which has such authority to issue the advertisement or cause it to be issued. 3 An agency or employment business shall, in every advertisement for work-seekers issued or caused to be issued by it in which rates of pay are given, state the nature of the work, the location at which the work-seeker would be required to work, and the minimum experience, training or qualifications which the work-seeker would be required to have in order to receive those rates of pay. Advertising in ... EEA states 27A 1 An agency or employment business must not publish a relevant recruitment advertisement in an EEA state ... unless— a it publishes the advertisement in English in Great Britain at the same time as it publishes the advertisement in the ... EEA state; or b it has published the advertisement in English in Great Britain for all or part of the period of 28 days ending with the day on which it publishes the advertisement in the ... EEA state. 2 Paragraph (1) does not apply if the relevant recruitment advertisement concerns a vacancy for a worker to act solely for, and under the control of, the agency or employment business itself. 3 It is a defence in any proceedings under— a section 5(2) of the Act, or b regulation 30, in respect of a contravention of paragraph (1) that the agency or employment business believes, on reasonable grounds, that publishing the relevant recruitment advertisement in English in Great Britain would be disproportionate having regard to the likelihood that doing so would bring the advertisement to the attention of a person with the skills sought by the agency or employment business. 4 For the purposes of this regulation— a “publish” means make, or cause to be made, available to the public or a section of the public, b an advertisement on a website is taken to be published in all places from which the website can be accessed, c “a relevant recruitment advertisement” means either— i an advertisement in respect of a particular vacant position, the duties of which are ordinarily to be performed in Great Britain, or ii an advertisement by which an agency or employment business seeks to identify worker-seekers who are looking for a position, the duties of which are ordinarily to be performed in Great Britain. Confidentiality 28 1 Subject to regulation 20 neither an agency nor an employment business may disclose information relating to a work-seeker, without the prior consent of that work-seeker, except— a for the purpose of providing work-finding services to that work-seeker; b for the purposes of any legal proceedings (including arbitration); or c in the case of a work-seeker who is a member of a professional body, to the professional body of which he is a member. 2 Without prejudice to the generality of paragraph (1), an agency shall not disclose information relating to a work-seeker to any current employer of that work-seeker without that work-seeker’s prior consent, which has not by the time of such disclosure been withdrawn, and shall not make the provision of any services to that work-seeker conditional upon such consent being given or not withdrawn. Records 29 1 Subject to paragraph (6), every agency and every employment business shall keep records which are sufficient to show whether the provisions of the Act and these Regulations are being complied with including (subject to paragraph (3))— a the particulars specified in Schedule 4, in relation to every application received by the agency or employment business from a work-seeker; and b the particulars specified in Schedule 5, in relation to every application received by the agency or employment business from a hirer; ... c . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 The records mentioned in paragraph (1) shall be kept for at least one year from the date of their creation, and in the case of the particulars referred to in sub-paragraphs (a) and (b) of paragraph (1), at least one year after the date on which the agency or employment business last provides services in the course of its business as an agency or an employment business to the applicant to whom they relate. 3 Neither an agency nor an employment business is required to keep the particulars referred to in paragraphs (1)(a) or (1)(b) in respect of applications on which the agency or employment business takes no action. 4 The records mentioned in paragraph (1) may be kept by an agency or employment business, either at any premises it uses for or in connection with the carrying on of an agency or employment business, or elsewhere. If they are kept elsewhere, the agency or employment business shall ensure that they are readily accessible by it and that it is reasonably practicable for any person employed by the agency or employment business at any premises it uses for or in connection with the carrying on of an agency or employment business to arrange for them to be delivered no later than the end of the second business day following the day on which a request under section 9 of the Act for them is made, to the premises at which that person is employed. 5 The records an agency or employment business is required to keep pursuant to this regulation may be kept in electronic form, provided that the information so recorded is capable of being reproduced in legible form. 6 This regulation does not apply to any records which an agency is required to preserve in accordance with paragraph 12 of Schedule 2. 7 For the purposes of paragraph (1)(a) of this regulation, so far as that paragraph requires an employment business to keep records of the particulars specified in paragraph 2A of Schedule 4, the reference in paragraph (1) of this regulation to a work-seeker includes a work-seeker which is a company, whether or not an agreement has been made in accordance with paragraph (9) of regulation 32. Civil liability 30 1 Without prejudice to— a any right of action; and b any defence, which exists or may be available apart from the provisions of the Act and these Regulations, contravention of, or failure to comply with, any of the provisions of the Act or of these Regulations by an agency or employment business shall, so far as it causes damage, be actionable. 2 In this regulation, “ damage ” includes the death of, or injury to, any person (including any disease and any impairment of that person’s physical or mental condition). Effect of prohibited or unenforceable terms and recoverability of monies 31 1 Where any term of a contract is prohibited or made unenforceable by these Regulations, the contract shall continue to bind the parties to it if it is capable of continuing in existence without that term. 2 Where a hirer pays any money pursuant to a contractual term which is unenforceable by virtue of regulation 10, the hirer is entitled to recover that money. Application of the Regulations to work-seekers which are incorporated 32 1 Subject to paragraph (9), in these Regulations— a any reference to a work-seeker, howsoever described, includes a work-seeker which is a company; and b the regulations mentioned below shall be modified as set out below in a case where the work-seeker is a company. 2 In regulation 5(1) after “upon the work-seeker” insert— , or the person who is or would be supplied by the work-seeker to carry out the work . 2A In regulation 5(2) after “Where the work-seeker” insert “, or the person who is or would be supplied by the work-seeker to carry out the work”. 2B In regulation 5(3) after “Where the work-seeker” insert “, or the person who is or would be supplied by the work-seeker to carry out the work”. 3 For regulation 6(1), substitute the following: An employment business may not (whether by the inclusion of a term in a contract with a relevant work-seeker or otherwise) subject or threaten to subject to any detriment— a the relevant work-seeker, on the ground that the work-seeker has taken up or proposes to take up employment with any other person; or b the person who is or will be supplied by the relevant work-seeker to carry out the work, on the ground that he has taken up or proposes to take up employment with any person other than the employment business or the relevant work-seeker. . 4 In regulation 15, for paragraph (f) there shall be substituted the following— f details of any period of absence to which the work-seeker is entitled and of any entitlement to payment in respect of the same . 5 In regulation 18(d), for the words “for a work-seeker” on each occasion on which they occur substitute the words “ for a person supplied by the work-seeker to carry out the work ” . 6 In regulation 19— a in paragraphs (1)(a) and (2)(a), after the words “the work-seeker” add the words “and of the person the work-seeker would supply to carry out the work”; and b in paragraphs (1)(b), (2)(b) and (3), for the words “that the work-seeker” substitute the words “that the person who would be supplied by the work-seeker to carry out the work”. 7 In regulations 20, 22, 24(9) and (10), 28 and Schedule 4 the references to “ the work-seeker ” shall include the person who would be supplied by the work-seeker to carry out the work. 8 In regulations 24(2), (3), (4), (5), (7) and (8), the references to “ the work-seeker ” shall be read as references to the person who would be supplied by the work-seeker to carry out the work. 9 Subject to paragraph (18) of regulation 13A, paragraph (7) of regulation 29 and paragraph (12), paragraphs (1) to (8) shall not apply where, before an employment business or agency introduces or supplies to a hirer a work-seeker which is a company— a the work-seeker and the person who is or would be supplied by that work-seeker to carry out the work agree that those paragraphs should not apply, and give notice of that agreement to the employment business or agency; and b the employment business or agency proposing to introduce or supply that work-seeker and person to a hirer informs the hirer of such agreement. 10 The person who is or would be supplied to carry out the work by a work-seeker which is a company, may withdraw a notice which was given in accordance with paragraph (9) by giving notice to the employment business or agency in question of the withdrawal of the earlier notice of agreement, and, subject to paragraph (11), paragraphs (1)-(8) shall thereupon apply. 11 Where a notice as referred to in paragraphs (9) or (10) is given to an employment business or agency whilst the person who is or would be supplied to carry out the work by a work-seeker which is a company is in fact carrying out the work in a position with a hirer, then the notice shall not take effect until that person stops working in that position. 12 Paragraph (9) shall not apply where a person who is or would be supplied to carry out the work by a work-seeker which is a company, is or would be involved in working or attending any vulnerable person . 13 Neither an agency nor an employment business may make the provision of work-finding services to a work-seeker which is a company conditional upon the work-seeker, and the person who is or would be supplied by the work-seeker to carry out the work, entering into and giving notice of an agreement as referred to in paragraph (9), to the agency or employment business. Electronic and other communications 33 1 Except where otherwise provided, any requirement in these Regulations— a to notify, or give notice to, a person of any matter; b to give or send a document to a person; c to inform a person or provide a person with information; d to make enquiries and to receive answers, may only be satisfied by one of the means in paragraph (3). 2 Any reference in these Regulations to a person giving consent to something or to obtaining another person’s consent to something shall be construed as a reference to giving or receiving that consent by one of the means in paragraph (3). 3 The means referred to in paragraphs (1) and (2) are— a giving or receiving in person the notice, document, information, enquiry, answer or consent in paper form; or b sending, transmitting or receiving the notice, document, information, enquiry, answer or consent by post, facsimile or by other electronic means to an address provided for that purpose by the intended recipient, provided that any information so given, sent or transmitted is in a form which is clearly legible by the intended recipient. Review 34 1 The Secretary of State must from time to time carry out a review of the provisions listed in paragraph (2). 2 The listed provisions are— a Part 2 (general obligations); b Part 3 (requirements to be satisfied before services are provided); c Part 5 (special situations); and d Part 7 (miscellaneous). 3 The Secretary of State must— a set out the conclusions of the review carried out in accordance with paragraph (1) in a report; and b publish the report. 4 The report must in particular— a set out the objectives intended to be achieved by the provisions listed in paragraph (2); b assess the extent to which those objectives are achieved; and c assess whether those objectives remain appropriate and, if so, the extent to which they could be achieved with a system that imposes less regulation. 5 The first report under this regulation must be published before the end of the period of five years beginning with the day on which the Conduct of Employment Agencies and Employment Businesses (Amendment) Regulations 2016 come into force. 6 Reports under this regulation are afterwards to be published at intervals not exceeding five years. Gerry Sutcliffe, Parliamentary Under-Secretary of State for Employment, Relations, Competitiveness and Consumers, Department of Trade and Industry