user: Question: Read the following article and select the best answer. Article: When first entered, Vanak Restaurant does not look like much of a restaurant, but once the pleasant smells of kabob hit the senses, you are incapable of calling it anything else. Owned by a local couple, this Persian restaurant has an inviting, homelike atmosphere that many restaurants lack. The space is small with only a few dining tables and nearly no decoration, but the environment is truly charming. Lying in a hardly noticeable street corner, the restaurant still attracts all customers, especially those experienced in the delights of Middle Eastern cooking. A common sight is that of old Persian men sitting in the corner talking loudly about world topics, watching news events on TV, drinking a black tea known as Persian chai, and reading local Persian newspapers all the while trying to finish off their plate piled with food. The variety of food at the restaurant is limited, but the amount of each dish is fairly large.Most of the meals can serve two people and are under $10, so not only is it affordable but practical as well. The food especially appeals to health-conscious eaters because each dish is very healthy, made with limited fat and oil and served straight off the grill  . The main dish that the restaurant is popular for is its kabobs, which are different style of grilled meat. One delicious and extremely healthy dish is the Joojeh Kabob, which is made of grilled chicken pieces served with either rice or bread.Another great kabob is the Chelo Kabob, a kabob consisting of grilled beef. Although the restaurant is small, the atmosphere and the food is delicious.It is a place that should not be overlooked. Question: What activity is also mentioned apart from dining in the restaurant? - Watching news events on TV. - Drinking a kind of black coffee. - Reading local English newspapers. - Discussing world topics in low voices.
Answer: Watching news events on TV.

Question: Read the following article and select the best answer. Article: Amy Chua may well be very _ . What kind of a mother will drag her then 7-year-old daughter's dollhouse out to the car and tell her that it is going to be donated if the poor kid doesn't master a difficult piano composition by the next day? What kind of a mother will inform her daughter that she is nothing but "garbage"? And what kind of mother will believe, as Chua tells readers, that "an A- is not always a good grade"? The only activities her children should be permitted to do are those in which they can eventually win a medal, which must be gold. What kind of a mother she is? Why, a mother who is raising her kids in the typical Chinese way, rather than the Western way. In her new book, Battle Hymn of the Tiger Mother, Chua tells her adventures in Chinese parenting, and -- so _ as she may be -- she is also mesmerizing  . Chua's voice is that of a happy, knowledgeable serial killer -- think Hannibal Lecter -- who's explaining how he's going to cut his next victim, as though it's the most self-evidently normal behavior. There is another attractive aspect of Battle Hymn of the Tiger Mother. There are methods to Chua's madness, enough method to stir up self-doubt in those readers who support the more educating parenting styles. It is trusted that Battle Hymn of the Tiger Mother is going to be a book club and parenting blog phenomenon; there will be fevered debate over Chua's tough love strategies, which include unchangeable bans on such Western indulgences   as sleepovers, play dates, and any after class activities except practicing musical instruments, which must be limited between the violin or the piano. The back story to Chua's book is this -- she is the daughter of a couple of Chinese immigrants and is now a professor at Yale Law School and the author of two best-selling "big-think" books on "free-market democracy" and "the fall of empires". When Chua married her husband, her fellow Yale law professor and a novelist Jed Rubenfeld, they agreed that their children would be brought up in "the Chinese way," in... Question: What's the writer's purpose of using the example of "weight problem"? - To show Chinese parents can do unimaginable things. - To make a comparison between Western and Chinese mothers. - To make us believe the western way of parenting is much better. - To show that Chinese mothers care more about their children.
Answer: To make a comparison between Western and Chinese mothers.

Question: Read the following article and select the best answer. Article: High-quality customer service is preached   by many, but actually keeping customers happy is easier said than done.   Shoppers seldom complain to the manager or owner of a retail store, but instead will alert their friends,  s, co-workers, strangers--and anyone who will listen.   Store managers are often the last to hear complaints, and often find out only when their regular customers decide to frequent their competitors, according to a study jointly conducted by Verde Group and Wharton School.   "Storytelling hurts retailers and entertains consumers," said Paula Courtney, President of the Verde Group. "The store loses the customer, but the shopper must also find a replacement."   On average, every unhappy customer will complain to at least four others, and will no longer visit the specific store. For every dissatisfied customer, a store will lose up to three more due to negative review. The resulting "snowball effect" can be disastrous to retailers.   According to the research, shoppers who purchased clothing encountered the most problems. Ranked second and third were grocery and electronics customers.   The most common complaints include filled parking lots, cluttered   shelves, overloaded racks, out-of-stock items, long check-out lines, and rude salespeople.   During peak shopping hours, some retailers solved parking problems by getting moonlighting   local police to work as parking attendants. Some hired flag wavers to direct customers to empty parking spaces. This guidance eliminated the need for customers to circle the parking lot endlessly, and avoided confrontation between those eyeing the same parking space.   Retailers can relieve the headaches by redesigning store layouts, pre-stocking sales items, hiring speedy and experienced cashiers, and having sales representatives on hand to answer questions.   Most importantly, salespeople should be diplomatic and polite with angry customers.   "Retailers who're responsive and friendly are more likely to smooth over issues than those who aren't so friendly,"... Question: To achieve better shopping experiences, customers are advised to   _  . - exert pressure on stores to improve their service - settle their disputes with stores in a diplomatic way - voice their dissatisfaction to store managers directly - shop around and make comparisons between stores
Answer:

assistant: voice their dissatisfaction to store managers directly