user: Question: To: manager@tastytreat.com Date: Monday, 7th October, 3:34 p.m. From: raymondyuen@canada.net Subject: Complaint Dear Mr. Price, I have eaten in your restaurant many times and have always been happy with the food and service. This makes what happened last Saturday even more disappointing . It was my son's birthday so we booked a non-smoking table at your restaurant for 7:30 p.m. We arrived on time but were told that our table was not yet ready. At 8:00 p.m., we were given a table in the smoking area. I asked to move but I was told that there were no other tables. A lot of people were smoking so it was uncomfortable and unhealthy. Our first waitress, Janet, was very polite and helpful. She gave us free drinks for waiting so long. Our food also came quickly and looked fresh and tasty. When my wife had eaten most of her meal, she found a dead cockroach in her vegetables. She was shocked and wanted to leave. At first, the waitress told us it was a piece of garlic .When we told her it had legs, she apologized (="said" sorry) and took the food away. We asked for the pay for my wife's meal bill, expecting not to pay for my wife's meal. Nobody came. After 15 minutes, I asked to see the manager. The headwaiter told us that you were on holiday. I complained again about the horrible cockroach. He told me Janet had finished work. He didn't believe my story and gave me a bill for three meals. I argued with him but was forced to pay. The waitress, Janet, was always friendly, but I would like an apology from your impolite headwaiter and a full refund for our meal. It cost $68. Until then, I will not be eating at your restaurant or recommending it to anyone. You can contact me at 742-3254 or through e-mail if you want more information. Thank you for your attention. Yours sincerely, Raymond Yuen What does Mr. Yuen want to pay for now? A) Nothing. B) Two meals. C) Three meals. D) Only the drinks.
Answer: A

Question: Jim suffered heart problems. In conversation he expressed little joy and it seemed that his life was drawing to a close. When his heart problems led to operation, Jim went through it successfully, and a full recovery was expected. Within days, however, his heart was not beating properly. Jim was rushed back to operation, but nothing was found to explain the cause of his illness. He died on the operating table on the day before his 48th birthday. Dr. Bruce Smoller, a psychologist  , had had many conversations with him, and the more he learned, the stranger he realized Jim's case was. When Jim was a child, his father, a teacher, suffered a heart attack and stayed home to recover. One morning Jim asked his father to look over his homework, promising to come home from school at noon to pick it up. His father agreed, but when Jim returned his father had died. Jim's father was 48. "I think all his life Jim believed he killed his father," Dr. Smoller says. "He felt that if he had not asked him to look at his homework, his father would have lived. Jim had been troubled by the idea. The operation was the trial   he had expected for forty years. " Smoller believes that Jim willed himself not to live to the age of 48. Jim's case shows the powerful role that attitude   plays in physical health, and that childhood experiences produce far-reaching effect on the health of grown-ups. Although most cases are less direct than Jim's, studies show that childhood events, besides genes, may well cause such midlife diseases as cancer, heart disease and mental illness. Jim was sent back to operation because   _  . A) his heart didn't work well B) he expected a full recovery C) his life was drawing to a close D) the first one wasn't well performed
Answer: A

Question: We know music is very important in our daily life.Do you notice music playing at any of those places when you go somewhere? Today, most stores,stations,restaurants and other places play music.You might even hear music in an office or on a farm. Scientists believe that music influences the way people behave.They think that the sound of western classical music makes people feel richer.When a restaurant plays classical music,people spend more money on food and drinks.When the restaurant plays modern music,people spend less money.Without music,people spend even less. Scientists also believe that loud,fast music makes people eat faster.Some restaurants  play fast music during their hours.This makes people eat faster and leave quickly.Restaurants can make more money in this way. Some scientists think that music makes you think and learn better.They say that music helps students to be more active.It is true that people learn better when they are relaxed.And 1istening to music can help you relax. The next time you hear music somewhere,be careful,it might influance the way you do things. According to the passage,scientists believe that music can   _  . A) create different feelings for us B) only help us develop good habits C) develop our interest in money D) influence natural environments
Answer:

assistant: A