user: Q: Competitive ticket prices and free checked bags are NOT worth losing your luggage and being made to feel so mistreated. I am SO disappointed and angry with SW airlines right now but rather then looking like that angry person just blindly screaming out, I'll tell you about my experience.   I accidentally left my carryon on a jet on my flight home from a business trip last Thursday. Yes, MY bad. I realized it about 30 seconds after deplaning, but had already crossed the security checkpoint. The security guard would not let me go back, and told me if I went to SW baggage claim, they would have someone get the bag and bring it to me.   I rushed down to baggage claim (less then 5 min later) where the attendant CALLED the gate. The jet was STILL THERE and boarding it's next flight- plenty of time. I told them where I was sitting and exactly what my bag looked like. They sent me back up to the gate (complete with security and trams, etc) and told me they'd pull my bag and have it waiting for me. I get through all of security etc and made it to the gate, where the lady nonchalantly tells me she doesn't have my bag. She then gives me the jet # and a phone # for Pheonix baggage claim and tells me it's on ME to call both Pheonix and Houston (the next 2 stops) and find out IF they still have my bag and that I would pay to have it shipped back to me. FINE. That I should also file a lost luggage claim online (DONE).   I spent the next 72 hours desperately trying to speak to a live person and left multiple phone messages at several airports- not ONE call was returned. I drove to the SACRAMENTO airport on Sunday, my first day off, to FORCE a human interaction and get more info. I'm told the following:   1: Southwest Airlines DOES NOT TRACK "lost and found" items from planes- they blindly "mail them" back to some lost and found depot out in Alabama.   2: Sometimes they track "high priced" items found like phones and computers, but that's it (my bag had about $700 worth of clothing in it, including $300 boots). There's no accountability for turning lost items in so who's to say if the items are "found" or "KEPT" by employees?!   3: IF Pheonix found my bag, they'd only keep it for 24 hours before sending it off (without logging ANYTHING) and that I SHOULD have called them sooner to find out if it was there. I've called MULTIPLE times each day and never got a response!   I called the "hotline" number on your website to literally be told, "I'm so sorry, that sounds horrible. Theres nothing I can do" and that if I don't hear anything within 30 days, they didn't "find" it and will stop looking.    REALLY?! I get that I made the error in the first place but this does NOT excuse my luggage being negligently handled with ZERO accountability and ZERO attempt to resolve the issue. I'm still not convinced my things were simply not taken by the aircrew... for a multinational airline that puts so much emphasis on the customer experience to have such ineffective processes for handling their customer's baggage (and even less accountability and followup) sounds ridiculous to me and not believable... it has just been excuses and empty apologies. As for my lost baggage I feel strongly about informing the public about Southwest's current "policies" and keeping them up to date about my experience. OPTIONS:
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A: negative

Q: This could be a very bad start. 6 customers, 6 employees and 60 minutes to get your food. Good news is that we were eating AFTER arrival, if not...time to re-book that flight. SUPER SLOW! OPTIONS:
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A: negative

Q: Bed Bugs!!!!! Stayed here to break in the New Year and got attacked by Bed Bugs! The stuff the front desk managers made us go through to get us out of the room was very unprofessional! They sent our clothes out to get cleaned and we waited over 24 hours to get them back. Nothing like spending your New Years Eve in a room infested with Bed Bugs! OPTIONS:
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A: negative

Q: This is the worst arcade I've probably ever been to, and I've been going for decades. After eight broken or otherwise unplayable machines, I asked for a refund; I was refused. I got two one-hour cards as compensation, which I wasn't happy with. Their staff was unapologetic and ignorant of their own facilities. A really disgraceful member of the franchise. Please avoid. OPTIONS:
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A:

assistant: negative