user: Beautiful modern hotel in the City Center complex, non smoking, no casino.  For a non-smoker like me, a smoke free property in Vegas was a great win! Gaming isn't available in this hotel, but is in all of the adjacent properties (Bellagio-attached, Cosmopolitan--next door, Aria--short walk around the roundabout).   Rooms are large and modern, and come with a full kitchen, washer and dryer. It turns out this was originally a condominium building, and those amenities are a nice touch.  A nice spa is located within the property. The market cafe downstairs is a nice place for breakfast, a light bite, or to pick up items to keep in your kitchen.  One thing to note: there are no rooms with two doubles, though rooms come with a pullout sofa. The pullout sofa is pathetic!!!!!!!!! We pulled out the sofa and found the skinniest, creakiest (looked unused) mattress we'd ever seen... with four of us in the room, the two of us tried out the bed and rolled into one another--EEK! The hotel accommodated us and brought up a rollaway, and we made up the couch as a bed (instead of the pullout configuration). Just know this isn't the idea way to sleep four, so plan ahead or book elsewhere.  Resort fee is $25/night (grrr... pet peeve of mine), but includes free internet (pretty quick, but you need to launch your web browser to activate it before opening apps on a smartphone or tablet), free newspapers and a few other things. Parking is not included, but we flew in, so not an issue for us.  Service all around was friendly and efficient. Nice central location on the strip and we were able to walk everywhere we needed to go (however a cab might be helpful for the more northern- or southern-end properties).
OPTIONS:
- negative
- positive

positive


Terrible service. Called after I purchased an item for service and they brushed me off.  Last time I will be coming here and will tell everyone to stay away.
OPTIONS:
- negative
- positive

negative


Walk in, wait five minutes..but hey look at cool antiques/vintage items. I was excited!  Sit down with others at one table.  Okay, I'm chatty.  My friend and I tried to sit next to the couple and were informed that we should leave a seat in between...hmmm...social?  Really?  Told the waitress we had never been there.  My friend wasn't really that hungry, so the idea of a full entree for brunch didn't appeal to her.  I ordered almond french toast with raspberry sauce...we were going to share (didn't understand it was a buffet).  The waitress "kindly" informed us that we would have to be charged for two people.  Okay, fine, that's legit.  So my friend and I decided to eat what we could...get our money's worth!  We're eating the french toast...the waitress scurries over..."I'm going to have to charge you for two if she keeps eating".  What?  We thought you were anyway.    Apparently my friend and I go from restaurant to restaurant trying to cheat them out of as much money as possible.  Soggy french toast and a catty waitress...no thanks...I'm good.  P.S.  I really tried to give it a chance...but I suppose my hipster status isn't solid enough.
OPTIONS:
- negative
- positive

negative


My sister and I found this restaurant through Groupon. Our first impression was good... Adorable ambiance, delicious looking case of gelato, large inviting patio.  We were greeted by a sloppy surly man, who we later found out is the owner Andy.  We were seated on the patio along with the only other customer.  We started off by ordering a bottle of sparking water. "You guys don't want any wine?!" said Andy abruptly. Uh no thanks.  Next we ordered dinner.  My sister is vegetarian, so we were ordering meatless options this evening.  We ordered a selection of bland, boring, typical food. For some reason Andy seemed confused that we wanted to share a few items.  The food came... Andy dropped it and ran off.  We were sharing so we wanted plates. We waited for a long time. No Andy.  I went into the restaurant to ask for plates and some salt&pepper. Andy seemed confused. "why do you need plates? I don't get it. You eatin it like Chinese food or something?!?" He brought the plates and the salt & pepper and said "You know you really shouldn't put anything on it until you taste it." Thanks for the words of wisdom.   We ate our depressing display of  cuisine in hopes that dessert would help this disaster. We waited, and waited, and waited, and waited some more( Andy was busy sitting at the other customer's table talking all night).  By the time he finally got around to clear our plates we were so ready to get the heck outta there we decided to skip dessert.   NEXT CAME THE ICING ON THE POORLY MADE CAKE: I decided to tell Andy how I felt about the poor service.  As a person in the customer service industry, I know I would appreciate the polite constructive criticism.  He was apparently OUTRAGED by the comments. He proceeded to argue with us about every comment we had.  He even went so far as to walk into the restaurant to yell to his co-workers about my apparently salacious comments.  He told me the balance of our Groupon tab was on him. I left cash on the table for it anyway.  He then chased us into the parking lot to try and give the money back.  When I refused he yelled "I don't want this I will donate it to charity!!!"   WHAT!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?
OPTIONS:
- negative
- positive



assistant: negative