user: Sentiment analysis: Negative 5 stars!  My family and I got in line around 3ish pm on Thanksgiving day.  There was a long line already and they told us the wait would be around 3 to 3.5hr.  That's not great but was expected (that's why we got in line early).  We figured we could still get in before 7.  Apparently the employees there MISCALCULATED the wait time!!!!  The line was moving along until around 5ish.  That's when they allowed the "express" ppl to cut in line.  Caesar Palace wanted to make extra bucks so they created an "express" line.  $20 per person in addition to the $50 price they already raised on Thanksgiving day.  We would've left if we knew the wait was this long.  But by the 2nd and 3rd hour, we thought we were almost there when we were pretty close to the cashier.  But that's where the real wait began.  We waited and waited and waited and we were not going to leave the line after the 3rd hour of waiting.  And it would sound ridiculous if we paid extra to get into the express line after waiting for that long.  When I told one of the hostesses we waited SIX HOURS, she was shocked.  She said, she's been telling all her guests the wait was only 3 to 4 hours.  Couldn't the employee be more diligent and not made up a wait time?!?!?  And after 6 hours of waiting, they told us we would have to wait even MORE if we decided to sit together.  So we ended up splitting our party into two tables.  Yeap, after a 6-hour wait, my family was seated separately on Thanksgiving day.  With the long wait, I expected great food and service... Another big disappointment.  Food: What happened to the macaroons they always advertised?  There were no crab claws.  The cocktail shrimps were soggy.  Even the sushi was gross.  We saw the sushi "chef" took pre-made sushi out from saran wrap.  That showed you how fresh the sushi was.  Everything was mediocre.  Definitely not worth $50 and the long wait.  Service: Not great.  One of the chairs was soaking wet (caused by previous customer?) when we got to our table.  Our waiter simply put a towel on top and told us to just sit on it.  Really?!??!?!  It would have soaked right thru the towel and to my jeans because the chair was so wet.  I had to switch out the chair myself because the waiter didn't even stay for more than a sec.  And he basically disappeared that night too....  In conclusion... never coming back to this place again!

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negative


Sentiment analysis: Very bad experience with couples romance pkg which included 80 minute massage and the partner mud. We started with the mud which was horrible. We were put into a small   Pitch black room and told we had 4 minutes to put mudd on each other. We were told to sit in the most uncomfortable plastic seats which were ice cold until the light came on approx 40 minutes later. "Torture" would be a better description. We exited the cell after about 10 minutes which felt like an hour.  The entire spa is very brightly lit and the employees are very loud so loud many couples were complaining. Both of us thought our massages were just average certainly not worth $500.00. We tried to express our dissatisfaction when we left but there was nobody left at the front desk. We were asked to pay in advance of our services which struck me as odd since we were staying at the Palazzo. There are so many great spas in Vegas including the MGM grand, Wynn, Red Rocks etc. Go somewhere else this spa sucks. Worst spa experience ever and $700.00. Bad bad bad! Not even worth one star.

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negative


Sentiment analysis: Oh how I wanted this place to blow my mind, as before I went I started to daydream about how great it would be to have a go-to sushi place less than 5mins from my house, but unfortunately it just wasn't meant to be.     It's not that it was bad, it's just that is what just...unmemorable at best, and that is not a good thing, considering the prices are a cut above other sushi places in town and the actual food is unfortunately a cut below.     Don't get me wrong, the place has a nice look inside with a cool atmosphere and the workers were friendly enough, but the experience just felt very underwhelming.     For being so close, I wanted to really enjoy this place, but at the end of the day, it left me disappointed.  For the higher than average prices charged, it just didn't deliver where it counts.  The service and food were just passable, but I can get just passable for much cheaper at many other places around town, and who wants "just passable" anyway?

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assistant: negative