user: Q: negative

A: PAINFULLY SLOW  Stopped by for breakfast at 10:15AM. The line to be seated was long and slow and there were plenty of open seats. After being seated it took way too long to take my order for coffee and the follow-up to take the meal order dragged on.   I was 2/3 through my meal when the waitress checked in on me. I asked for more coffee. 10 minutes later I had to ask again. She delivered the check without me asking... THEN a server arrived to pour a refill of coffee... I signed the check... THEN another server delivered a near empty carafe of coffee.   Las Vegas is a town that knows how to pump plane loads of people in and out of every venue. Aria Cafe is run like a restaurant that just opened and is working out the kinks vs. an establishment that has been open for several years. While it is easy to point to the staff as inattentive my sense is all of this is due to poor front of the house management.   Lost in the ridiculously slow service was the smoked salmon platter I ordered-- spot on!

Q: negative

A: Come here with the expectation of loosening your pants by the end. And eat the french toast.  there is some serious and unabashed EGG-CHEESE-PORK love here, so sidle up and get some.  Personally, it's not for me. It feels a lot like a 90s business-lunch place. Think Ferris Bueller's Dad/cob salad with lots of cheese/meat and potatoes. The "creative" twist every one is talking about is a 90s plating device, more about presentation that new and distinct tastes. But if the in-laws are in town from Minneapolis...well, this is the place.

Q: positive

A: OMG so much food and so fancy!!! Just to start, you better get here early because the line-up is about an hour long. You can by-pass it by paying the hostess $15 extra a person. Once you're inside, it's food heaven! So much variety and high quality items. There was steak tartare, Alaskan king crab legs, sushi and sashimi, sea bass, prime rib, etc. so much good food and the desserts were just as amazing. No wonder it's one of the busiest buffets in Vegas. You will leave completely stuffed and very satisfied.

Q: negative

A:

assistant: Customer service is not a focus of this office. Staff behind the desk aren't happy when they greet you and they definitely do not appreciate when it's 20 minutes past your appointment time and you ask them when you'll be seen. Nor do they appreciate it when it's 45 minutes or 60 minutes past your appointment time and you, again, ask what gives. The nurses generally are fine once they escort you in to a room, but they don't exactly provide a warm and welcoming experience.   I've been going here for over a year, and just about every single time I call and need to speak to a nurse, I have to re-explain my question or issue multiple times. Often I'll be put on hold after I've explained my problem and then someone else will pick up and have no idea why I've just been transferred to them. You can't ever speak directly to a nurse without first leaving a message. Then, you're not guaranteed a call back the same day even if you call first thing in the morning. Hours are 9-5 and they have "extended hours" until 6pm on Wednesday. How thoughtful! Twice I have had prescriptions sent over to my local Walgreens, gone to pick it up, and it wasn't there. Generally, no one takes responsibility for issues like this. Every time I call and speak to a nurse they never introduce themselves, so I find it challenging to establish any kind of relationship. There was one nurse, however, that went above and beyond for me, and because of that I feel better about continuing as a patient here.  It's clean and a great location, but if you're looking for a home-y derm's office where they know you and actually care about you, this is not the place.