tweet_id
int64
567,588,279B
570,310,600B
| airline_sentiment
string
| airline_sentiment_confidence
float64
0.34
1
| negativereason
string
| negativereason_confidence
float64
0
1
⌀ | airline
string
| airline_sentiment_gold
string
| name
string
| negativereason_gold
string
| retweet_count
int64
0
44
| text
string
| tweet_coord
string
| tweet_created
string
| tweet_location
string
| user_timezone
string
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,262,225,900,359,700 | "negative" | 1 | "Customer Service Issue" | 0.6733 | "Virgin America" | null | "MaximWheatley" | null | 0 | "@VirginAmerica Your website is down and I'm trying to check in!" | null | "2015-02-21 14:27:45 -0800" | "Washington, DC" | "Atlantic Time (Canada)" |
569,261,347,688,607,740 | "positive" | 1 | null | null | "Virgin America" | null | "carabubes" | null | 0 | "@VirginAmerica done! Thank you for the quick response, apparently faster than sitting on hold ;)" | null | "2015-02-21 14:24:16 -0800" | "Los Angeles, California" | "Central Time (US & Canada)" |
569,261,128,532,041,700 | "neutral" | 0.6809 | null | 0 | "Virgin America" | null | "carabubes" | null | 0 | "@VirginAmerica nervous about my flight from DC to LAX getting Cancelled Flightled tomorrow! Just sent you a DM to help me!" | null | "2015-02-21 14:23:24 -0800" | "Los Angeles, California" | "Central Time (US & Canada)" |
569,260,526,976,544,800 | "positive" | 1 | null | null | "Virgin America" | null | "wmrrock" | null | 0 | "@VirginAmerica cool picture of another VirginAmerica plane off our wing. What a site! http://t.co/5B2agFd8c4" | null | "2015-02-21 14:21:00 -0800" | "CT" | "Eastern Time (US & Canada)" |
569,253,311,813,185,540 | "positive" | 1 | null | null | "Virgin America" | null | "DailyBillboard" | null | 0 | "@VirginAmerica Keep up the great work :)" | null | "2015-02-21 13:52:20 -0800" | "Los Angeles, California" | "Pacific Time (US & Canada)" |
569,253,236,093,268,000 | "positive" | 1 | null | null | "Virgin America" | null | "BigRichTexasPam" | null | 0 | "@VirginAmerica my goodness your people @love field are amazing under pressure ❤️from Texas #beatstheothers in crisis Please fly me to NY" | "[32.84359605, -96.84910929]" | "2015-02-21 13:52:02 -0800" | "FREE ADVICE! " | "Central Time (US & Canada)" |
569,250,469,178,175,500 | "positive" | 0.6775 | null | 0 | "Virgin America" | null | "rtw4" | null | 0 | "@VirginAmerica Thanks for a great flight from LA to Boston! Pilots did a great job landing in the snow. Can we go back to LA now? #seriously" | null | "2015-02-21 13:41:02 -0800" | "Natick, MA, USA" | "Central Time (US & Canada)" |
569,248,437,050,302,460 | "neutral" | 1 | null | null | "Virgin America" | null | "casualdiego" | null | 0 | "@VirginAmerica can you please get me to the new york area before monday afternoon" | null | "2015-02-21 13:32:58 -0800" | "okayville, population me" | null |
569,248,400,836,726,800 | "positive" | 1 | null | null | "Virgin America" | null | "kyle_romanoff" | null | 0 | "@VirginAmerica Thanks so much for the awesome support, you guys rock!" | null | "2015-02-21 13:32:49 -0800" | null | null |
569,247,769,166,266,400 | "negative" | 0.7053 | "Bad Flight" | 0.7053 | "Virgin America" | null | "wmrrock" | null | 0 | "@VirginAmerica seats in Row 8 don't recline should mention that on your website #soreback" | null | "2015-02-21 13:30:18 -0800" | "CT" | "Eastern Time (US & Canada)" |
569,247,394,002,563,100 | "negative" | 1 | "Late Flight" | 1 | "Virgin America" | null | "wmrrock" | null | 0 | "@VirginAmerica flight 404 delayed 2 hours in LA due to mechanical problems. Handle like pros but you could have tossed us a free drink." | null | "2015-02-21 13:28:49 -0800" | "CT" | "Eastern Time (US & Canada)" |
569,244,860,286,263,300 | "negative" | 0.642 | "Cancelled Flight" | 0.642 | "Virgin America" | null | "BigRichTexasPam" | null | 0 | "@VirginAmerica why Cancelled Flight flights today? No precipitation to be scared of! ❄️❄️❄️" | "[32.8437698, -96.84928399]" | "2015-02-21 13:18:45 -0800" | "FREE ADVICE! " | "Central Time (US & Canada)" |
569,240,250,192,670,700 | "positive" | 0.6667 | null | 0 | "Virgin America" | null | "aaronkurlander" | null | 0 | "@VirginAmerica twitter team. you guys killed it for rescheduling me asap. thank you!" | null | "2015-02-21 13:00:26 -0800" | "New York, NY" | "Eastern Time (US & Canada)" |
569,238,877,178,716,160 | "negative" | 1 | "Cancelled Flight" | 0.6735 | "Virgin America" | null | "MistakeCakeJake" | null | 0 | "@VirginAmerica You guys charged me $100 to reschedule a flight that was then Cancelled Flighted and are now refusing to refund it. What's the deal?" | null | "2015-02-21 12:54:58 -0800" | null | "Central Time (US & Canada)" |
569,237,252,154,372,100 | "negative" | 1 | "Customer Service Issue" | 0.6968 | "Virgin America" | null | "NoelArtiles" | null | 0 | "@VirginAmerica can’t access your website from Safari on iPhone 6. Seems to work on Mac and iPad. Need iPhone to add Passbook." | "[0.0, 0.0]" | "2015-02-21 12:48:31 -0800" | "Austin, TX" | "Central Time (US & Canada)" |
569,236,471,690,829,800 | "neutral" | 0.634 | null | 0 | "Virgin America" | null | "floatingatoll" | null | 0 | "@VirginAmerica on iPad and iPhone, clicking the CHECKIN link in the email I received at 24hrs before flight" | null | "2015-02-21 12:45:25 -0800" | "Silicon Valley, California" | "Pacific Time (US & Canada)" |
569,236,251,129,163,800 | "negative" | 0.699 | "Customer Service Issue" | 0.699 | "Virgin America" | null | "floatingatoll" | null | 0 | "@VirginAmerica your mobile site is broken, shows
"{{header.elevateUser.numOfPointsAvailable || '0' | number}} Points", won't let me checkin" | null | "2015-02-21 12:44:32 -0800" | "Silicon Valley, California" | "Pacific Time (US & Canada)" |
569,230,983,075,115,000 | "negative" | 0.664 | "Cancelled Flight" | 0.3412 | "Virgin America" | null | "aaronkurlander" | null | 0 | "@VirginAmerica I was really looking forward to my flight. can you let me know when it will be rescheduled? #diehardvirgin" | null | "2015-02-21 12:23:36 -0800" | "New York, NY" | "Eastern Time (US & Canada)" |
569,229,785,500,680,200 | "negative" | 1 | "Cancelled Flight" | 0.6452 | "Virgin America" | null | "aaronkurlander" | null | 0 | "@VirginAmerica why Cancelled Flight flight VX413? One sec its delayed, on my to airport, the next its Cancelled Flightled?Gonna email or call me to reschedule?" | null | "2015-02-21 12:18:51 -0800" | "New York, NY" | "Eastern Time (US & Canada)" |
569,226,875,349,835,800 | "negative" | 1 | "Customer Service Issue" | 0.6766 | "Virgin America" | null | "borknagar" | null | 0 | "@VirginAmerica I did it but there was a problem in the link from the email for check-in. thanks" | null | "2015-02-21 12:07:17 -0800" | "chile" | "Santiago" |
569,224,234,150,404,100 | "negative" | 1 | "Flight Booking Problems" | 0.6954 | "Virgin America" | null | "propsonline" | null | 0 | "@VirginAmerica had to change to another airline to get to DC today ... Why is @united able to land in DC but not you? Cost me $800 ...ugh" | null | "2015-02-21 11:56:47 -0800" | "California, USA" | "Pacific Time (US & Canada)" |
569,223,788,639,821,800 | "negative" | 1 | "Cancelled Flight" | 1 | "Virgin America" | null | "propsonline" | null | 0 | "@VirginAmerica I was so looking forward to my first flight with you today but it was Cancelled Flightled along with the subsequent one ..." | null | "2015-02-21 11:55:01 -0800" | "California, USA" | "Pacific Time (US & Canada)" |
569,222,494,952,886,300 | "positive" | 0.6522 | null | null | "Virgin America" | null | "carlos89178" | null | 0 | "@VirginAmerica when are you putting some great deals from PDX to LAS or from LAS to PDX show me your love! http://t.co/enIQg0buzj" | null | "2015-02-21 11:49:53 -0800" | null | null |
569,221,440,794,271,740 | "positive" | 1 | null | null | "Virgin America" | null | "carlos89178" | null | 0 | "@VirginAmerica wish I can afford to fly with you next Friday going back home.. love everything about your airline" | null | "2015-02-21 11:45:41 -0800" | null | null |
569,221,156,504,530,940 | "negative" | 1 | "Can't Tell" | 0.6526 | "Virgin America" | null | "shounshounette" | null | 0 | "@VirginAmerica how are you gonna have a deal from Dallas to DC but no deal from DC to Dallas? #sad" | null | "2015-02-21 11:44:33 -0800" | null | null |
569,220,232,293,720,060 | "neutral" | 1 | null | null | "Virgin America" | null | "alanzeino" | null | 0 | "@VirginAmerica it’s just a bug report, guys" | null | "2015-02-21 11:40:53 -0800" | "San Francisco" | "Pacific Time (US & Canada)" |
569,218,762,907,324,400 | "negative" | 1 | "Customer Service Issue" | 1 | "Virgin America" | null | "DonnellyPatrick" | null | 0 | "@VirginAmerica hold times at call center are a bit much" | null | "2015-02-21 11:35:03 -0800" | "SF Bay Area" | "Pacific Time (US & Canada)" |
569,212,570,478,911,500 | "positive" | 0.7081 | null | null | "Virgin America" | null | "stefanpinto" | null | 0 | "@VirginAmerica Like http://t.co/VPqEm31XUQ" | null | "2015-02-21 11:10:26 -0800" | "Los Angeles, CA" | "Pacific Time (US & Canada)" |
569,211,675,108,180,000 | "negative" | 0.6455 | "Flight Booking Problems" | 0.3497 | "Virgin America" | null | "josephschwegler" | null | 0 | "@VirginAmerica Site down? #help" | null | "2015-02-21 11:06:53 -0800" | null | "Pacific Time (US & Canada)" |
569,209,566,715,469,800 | "positive" | 1 | null | null | "Virgin America" | null | "jennifer_caron" | null | 0 | "@VirginAmerica You have the best flight attendant ever!!! http://t.co/PxdEL1nq3l" | null | "2015-02-21 10:58:30 -0800" | "Los Angeles, CA" | "Pacific Time (US & Canada)" |
569,208,480,793,567,200 | "positive" | 0.6899 | null | null | "Virgin America" | null | "miaerolinea" | null | 0 | "Awesome! RT @VirginAmerica: Watch nominated films at 35,000 feet. #MeetTheFleet #Oscars http://t.co/DnStITRzWy" | null | "2015-02-21 10:54:11 -0800" | "Worldwide" | "Caracas" |
569,205,125,278,859,260 | "positive" | 1 | null | null | "Virgin America" | null | "ninjasistah" | null | 0 | "@VirginAmerica thanks so much!" | null | "2015-02-21 10:40:51 -0800" | "Massachusetts" | "Eastern Time (US & Canada)" |
569,204,272,795,004,900 | "negative" | 0.6701 | "Customer Service Issue" | 0.3505 | "Virgin America" | null | "daniellewolff" | null | 0 | "@VirginAmerica Trying to reset my password, email never arrives. Help?" | null | "2015-02-21 10:37:28 -0800" | "Los Angeles, CA" | "Pacific Time (US & Canada)" |
569,202,691,185,909,760 | "positive" | 0.6575 | null | null | "Virgin America" | null | "EleonoraKaras" | null | 0 | "@VirginAmerica, the only airline based in Silicon Valley! #disruption #FCmostinnovative #incubator @FastCompany's http://t.co/wU3LbCNcr9" | null | "2015-02-21 10:31:11 -0800" | "New York" | null |
569,201,943,131,738,100 | "positive" | 1 | null | null | "Virgin America" | null | "carlosondrums" | null | 0 | "@VirginAmerica Very nicely done. 👏" | null | "2015-02-21 10:28:13 -0800" | "Las Vegas" | "Eastern Time (US & Canada)" |
569,200,619,430,420,500 | "positive" | 0.6701 | null | null | "Virgin America" | null | "ninjasistah" | null | 0 | "@VirginAmerica I’m looking forward to watching the Oscars on my flight home tomorrow. I might even get something bubbly to drink! ;)" | null | "2015-02-21 10:22:57 -0800" | "Massachusetts" | "Eastern Time (US & Canada)" |
569,200,606,595,952,640 | "negative" | 0.6489 | "Late Flight" | 0.6489 | "Virgin America" | null | "stephenasilverm" | null | 0 | "@VirginAmerica What is the reason for the delay of the departure of VX 413 from JFK this afternoon?" | null | "2015-02-21 10:22:54 -0800" | null | null |
569,198,782,421,663,740 | "negative" | 0.6786 | "Cancelled Flight" | 0.6786 | "Virgin America" | null | "mrl6626" | null | 0 | "@VirginAmerica is todays flight from Palm Springs, Ca to JFK in NY Cancelled Flightled?" | null | "2015-02-21 10:15:39 -0800" | null | "Arizona" |
569,198,104,806,699,000 | "positive" | 1 | null | null | "Virgin America" | null | "SunRighteous" | null | 0 | "@VirginAmerica hahaha 😂@VirginAmerica YOU GUYS ARE AMAZING. I LOVE YOU GUYS!!!💗" | null | "2015-02-21 10:12:58 -0800" | null | "Alaska" |
569,197,967,959,154,700 | "positive" | 1 | null | null | "Virgin America" | null | "readerriter" | null | 0 | "@VirginAmerica sounds like fun !" | null | "2015-02-21 10:12:25 -0800" | "CALIFORNIA, USA" | "Pacific Time (US & Canada)" |
569,197,611,393,163,260 | "neutral" | 1 | null | null | "Virgin America" | null | "jeredscott" | null | 0 | "@VirginAmerica any updates on flight 413 from Jfk > Lax" | null | "2015-02-21 10:11:00 -0800" | "downtown, CA" | "Pacific Time (US & Canada)" |
569,197,515,993,534,460 | "neutral" | 1 | null | null | "Virgin America" | null | "eric_t_lee" | null | 0 | "@virginamerica spruce moose!" | null | "2015-02-21 10:10:37 -0800" | "Brooklyn" | "Eastern Time (US & Canada)" |
569,192,778,468,626,400 | "negative" | 1 | "Customer Service Issue" | 1 | "Virgin America" | null | "bluesmoon" | null | 0 | "@VirginAmerica the CSS on your site is a 404 right now, please fix. Site unusable." | null | "2015-02-21 09:51:48 -0800" | "Cambridge, MA, USA, Earth" | "Eastern Time (US & Canada)" |
569,182,336,715,243,500 | "negative" | 0.6473 | "Lost Luggage" | 0.3341 | "Virgin America" | null | "RedSoxGirl1976" | null | 0 | "@VirginAmerica We're on flight 910 Vegas to Boston today, checked in online but our bag count didn't register. Can I fix that somehow?" | null | "2015-02-21 09:10:18 -0800" | "Somewhere outside of Fenway" | "Eastern Time (US & Canada)" |
569,180,623,165,915,140 | "positive" | 0.6771 | null | null | "Virgin America" | null | "InuAtah" | null | 0 | "@VirginAmerica classiq, luv Virgin America. Greetingz" | null | "2015-02-21 09:03:30 -0800" | "Abuja" | null |
569,179,517,522,047,000 | "negative" | 0.6636 | "Customer Service Issue" | 0.6636 | "Virgin America" | null | "borknagar" | null | 0 | "@VirginAmerica Hi, I'm trying to do check-in but the website is not working. I tried 3 different browsers and the problem continues" | null | "2015-02-21 08:59:06 -0800" | "chile" | "Santiago" |
569,176,777,056,079,900 | "positive" | 1 | null | null | "Virgin America" | null | "Recessionista" | null | 0 | "@VirginAmerica Thanks for your great customer service today & for helping me get all my travel sorted out!" | null | "2015-02-21 08:48:13 -0800" | "Los Angeles, CA" | "Pacific Time (US & Canada)" |
569,165,709,516,759,040 | "positive" | 1 | null | null | "Virgin America" | null | "moosekazmi" | null | 0 | "@VirginAmerica thanks guys! Sweet route over the Rockies #airplanemodewason" | null | "2015-02-21 08:04:14 -0800" | "Las Piedras, Peru" | null |
569,110,766,235,877,400 | "positive" | 1 | null | null | "Virgin America" | null | "_LisaCap" | null | 0 | "@VirginAmerica love the 90s music blasting at gate in #Boston while waiting for flight to #SanFrancisco. Only if I could get an iced coffee!" | null | "2015-02-21 04:25:54 -0800" | "Charlestown, MA" | null |
569,083,230,361,673,700 | "negative" | 0.6706 | "Bad Flight" | 0.3514 | "Virgin America" | null | "eatgregeat" | null | 0 | "@VirginAmerica - the passenger in 7D, Flt 338 that assaulted me shouldn't have flown. I trust he's banned. Crew filed report to @FAANews" | "[26.06726717, -80.14433663]" | "2015-02-21 02:36:29 -0800" | null | "Eastern Time (US & Canada)" |
569,028,851,860,254,700 | "negative" | 1 | "Flight Booking Problems" | 0.6809 | "Virgin America" | null | "alanzeino" | null | 0 | "@VirginAmerica current bug on website shows ‘select departure city’ when selecting destination city http://t.co/SLLYIBE2vQ" | null | "2015-02-20 23:00:24 -0800" | "San Francisco" | "Pacific Time (US & Canada)" |
569,022,319,437,357,060 | "negative" | 1 | "Damaged Luggage" | 1 | "Virgin America" | null | "khartline" | null | 0 | "@VirginAmerica luggage was severely dented/missing wheel coming off baggage claim in SAN. Luggage agent Miranda (I think) wasn't any help." | null | "2015-02-20 22:34:27 -0800" | "Las Vegas" | "Pacific Time (US & Canada)" |
569,020,707,113,476,100 | "positive" | 1 | null | null | "Virgin America" | null | "courtDMC" | null | 0 | "@VirginAmerica thank you for the easy itinerary shift for impending weather. Quick, painless & free." | null | "2015-02-20 22:28:03 -0800" | "New York for now." | "Central Time (US & Canada)" |
569,018,352,464,588,800 | "neutral" | 0.6598 | null | null | "Virgin America" | null | "woawABQ" | null | 0 | "@VirginAmerica If you'd love to see more girls be inspired to become pilots, RT our free WOAW event March 2-8 at ABQ. http://t.co/rfXlV1kGDh" | null | "2015-02-20 22:18:41 -0800" | "Albuquerque, NM" | null |
569,011,849,976,348,700 | "positive" | 1 | null | null | "Virgin America" | null | "Cydney_Chase" | null | 0 | "@VirginAmerica Thanks! Good times there and back! #Vodkatonics the entire flight🍸#sfo" | null | "2015-02-20 21:52:51 -0800" | "#SF#Optimist #Freefalling" | "Pacific Time (US & Canada)" |
568,989,005,162,766,340 | "neutral" | 1 | null | null | "Virgin America" | null | "AirlineFuel" | null | 0 | "@VirginAmerica beats expectations, shares take off - Santa Cruz Sentinel http://t.co/qm9dQbai6G" | null | "2015-02-20 20:22:04 -0800" | "Global" | "Sydney" |
568,977,439,398,821,900 | "neutral" | 1 | null | null | "Virgin America" | null | "OriginalTuna" | null | 0 | "@VirginAmerica any plans to start flying direct from DAL to LAS?" | null | "2015-02-20 19:36:07 -0800" | "Texas" | "Central Time (US & Canada)" |
568,977,175,149,293,600 | "neutral" | 0.6701 | null | null | "Virgin America" | null | "ImThankfulRadio" | null | 0 | "@VirginAmerica BIG Love/gratitude.mpower w/ http://t.co/1AGR9knCpf weRin #OSCARS2105 VIPswagbags@ #AvalonHollywood http://t.co/ybMbGs0dHn" | "[0.0, 0.0]" | "2015-02-20 19:35:04 -0800" | "Washington State" | "Pacific Time (US & Canada)" |
568,972,394,297,077,760 | "positive" | 1 | null | null | "Virgin America" | null | "AnnaProsser" | null | 0 | "@VirginAmerica, you're doing a great job adding little luxuries/aesthetics that improve the air travel experience. Thank you. Keep it up!" | null | "2015-02-20 19:16:04 -0800" | "USA" | "Pacific Time (US & Canada)" |
568,945,958,970,531,840 | "negative" | 1 | "Bad Flight" | 0.6765 | "Virgin America" | null | "HenryLucero" | null | 0 | "@VirginAmerica requested window seat and confirmed window but got stuck in middle seat. Not a good way to treat silver member😒" | null | "2015-02-20 17:31:01 -0800" | "Los Angeles, CA" | null |
568,945,265,899,483,140 | "neutral" | 1 | null | null | "Virgin America" | null | "daisy1016" | null | 0 | "@VirginAmerica Grand Budapest Hotel #OscarsCountdown" | null | "2015-02-20 17:28:16 -0800" | "Florida" | "Eastern Time (US & Canada)" |
568,943,244,027,007,000 | "neutral" | 1 | null | null | "Virgin America" | null | "TGSOFL" | null | 0 | "@VirginAmerica This is what you missed @NewsVP. Next trip to the 407." | null | "2015-02-20 17:20:14 -0800" | "Florida" | "Eastern Time (US & Canada)" |
568,942,331,921,092,600 | "negative" | 0.6965 | "Bad Flight" | 0.3634 | "Virgin America" | null | "stephanieslome" | null | 0 | "@VirginAmerica #wtf I paid for direct flight on purpose not to have to stop for fuel exhausted frequent flier and nothing for inconvenience!" | null | "2015-02-20 17:16:37 -0800" | "San Francisco" | "Pacific Time (US & Canada)" |
568,940,002,849,255,400 | "negative" | 1 | "Customer Service Issue" | 0.6633 | "Virgin America" | null | "Alex_Ricardo" | null | 0 | "@VirginAmerica there is something wrong with you website in Safari iPhone" | null | "2015-02-20 17:07:21 -0800" | "Montreal" | "Eastern Time (US & Canada)" |
568,929,979,981,033,500 | "positive" | 1 | null | null | "Virgin America" | null | "djchuang" | null | 1 | "@VirginAmerica thanks for gate checking my baggage on your full flight dfw-lax 883 and giving me early boarding too #sweet" | "[32.8454782, -96.8504585]" | "2015-02-20 16:27:32 -0800" | "Orange County, CA" | "Pacific Time (US & Canada)" |
568,929,026,644,975,600 | "negative" | 0.6368 | "Can't Tell" | 0.6368 | "Virgin America" | null | "miekd" | null | 0 | "@VirginAmerica Already checked in so the page expired :X" | null | "2015-02-20 16:23:44 -0800" | "San Francisco" | "Pacific Time (US & Canada)" |
568,928,741,298,012,160 | "negative" | 1 | "Customer Service Issue" | 0.6525 | "Virgin America" | null | "insideout" | null | 0 | "@VirginAmerica Boo for a not refunding a seat upgrade fee I did not want to buy in the first place!" | null | "2015-02-20 16:22:36 -0800" | null | "Central Time (US & Canada)" |
568,928,605,226,426,400 | "neutral" | 1 | null | null | "Virgin America" | null | "AirlineFuel" | null | 0 | "@VirginAmerica shares rise on Q4 financial results - USA TODAY http://t.co/lFS4PEFE6y" | null | "2015-02-20 16:22:04 -0800" | "Global" | "Sydney" |
568,926,018,049,691,650 | "neutral" | 1 | null | null | "Virgin America" | null | "fromtheleftseat" | null | 0 | "@VirginAmerica Adds Pillows Instead of Lie-Flat Seats in First Class Arms Race http://t.co/rGYwJBbhm4" | null | "2015-02-20 16:11:47 -0800" | "Phoenix AZ" | "Arizona" |
568,923,762,764,095,500 | "positive" | 0.6855 | null | null | "Virgin America" | null | "AlyssaJenS" | null | 0 | "@VirginAmerica I see what you did there ;)" | null | "2015-02-20 16:02:49 -0800" | "Bay Area, CA" | "Pacific Time (US & Canada)" |
568,920,614,716,600,300 | "neutral" | 0.6803 | null | null | "Virgin America" | null | "Kevin_E_Park" | null | 0 | "@VirginAmerica way to take advantage of #MayweatherPacquiao :)" | null | "2015-02-20 15:50:19 -0800" | null | "Pacific Time (US & Canada)" |
568,920,221,882,257,400 | "neutral" | 1 | null | null | "Virgin America" | null | "FlexinFinessinB" | null | 0 | "@VirginAmerica you know I'm flying virgin for the fight #MayweatherPacquiao" | null | "2015-02-20 15:48:45 -0800" | null | "Central Time (US & Canada)" |
568,911,350,656,675,840 | "positive" | 1 | null | null | "Virgin America" | null | "drsaadiaim" | null | 0 | "@VirginAmerica your inflight team makes the experience #amazing!" | null | "2015-02-20 15:13:30 -0800" | "Boca Raton FL 33434" | null |
568,910,590,921,609,200 | "positive" | 1 | null | null | "Virgin America" | null | "MaverickGamersX" | null | 0 | "@VirginAmerica cutest salt and pepper shaker ever. Just when I think you guys can't get any better you just do! http://t.co/vC6Keulg2J" | null | "2015-02-20 15:10:29 -0800" | "Follow/Retweet for giveaways!" | null |
568,901,823,215,448,060 | "negative" | 1 | "Bad Flight" | 0.6761 | "Virgin America" | null | "MsReeseGirl" | null | 0 | "@VirginAmerica moved my seat with no notice. "Better seat" is cabin select not behind the row I selected👎 #DISAPPOINTED" | null | "2015-02-20 14:35:38 -0800" | "Los Angeles" | "Pacific Time (US & Canada)" |
568,898,405,189,038,100 | "neutral" | 1 | null | null | "Virgin America" | null | "AirlineFuel" | null | 0 | "@VirginAmerica shares up on 4Q results - @iol http://t.co/XZ6qeG3nef" | null | "2015-02-20 14:22:04 -0800" | "Global" | "Sydney" |
568,897,315,458,691,100 | "positive" | 1 | null | null | "Virgin America" | null | "CanPOREOTICS" | null | 0 | "@VirginAmerica fav airline" | null | "2015-02-20 14:17:44 -0800" | "Anaheim, CA" | null |
568,890,074,164,809,700 | "positive" | 0.6776 | null | null | "Virgin America" | null | "MaverickGamersX" | null | 0 | "@VirginAmerica we have a hot female pilot! Sweet! DCA to SFO! :-)" | null | "2015-02-20 13:48:57 -0800" | "Follow/Retweet for giveaways!" | null |
568,890,062,286,385,150 | "neutral" | 1 | null | null | "Virgin America" | null | "LizaUtter" | null | 0 | "👍👍✈️✈️💗 When are you guys going to start flying to Paris? @VirginAmerica: @LizaUtter You're welcome.”" | null | "2015-02-20 13:48:54 -0800" | "Malibu, CA" | "Pacific Time (US & Canada)" |
568,884,848,632,279,040 | "neutral" | 1 | null | null | "Virgin America" | null | "crj_lll" | null | 0 | "@VirginAmerica what is your policy on flying after surgery? I am still waiting for answer so I can tell me doctor." | null | "2015-02-20 13:28:11 -0800" | "Las Vegas, NV" | "Pacific Time (US & Canada)" |
568,882,014,415,249,400 | "negative" | 1 | "Lost Luggage" | 1 | "Virgin America" | null | "snellbell" | null | 0 | "@VirginAmerica already contacted Central Baggage & sent DM. @RenttheRunway is charging me for the dress that was in the lost suitcase #help" | null | "2015-02-20 13:16:56 -0800" | null | "Quito" |
568,874,645,564,362,750 | "positive" | 1 | null | null | "Virgin America" | null | "AcronymBex" | null | 0 | "@VirginAmerica Thank you!!" | null | "2015-02-20 12:47:39 -0800" | "NY, NY" | "Eastern Time (US & Canada)" |
568,868,127,364,096,000 | "negative" | 0.6569 | "Customer Service Issue" | 0.6569 | "Virgin America" | null | "SleeplessByte" | null | 0 | "@VirginAmerica Is there anything going on with the website? I've been getting a lot of errors past 30 minutes." | "[0.0, 0.0]" | "2015-02-20 12:21:45 -0800" | "Rijswijk ♡ The Netherlands" | "Amsterdam" |
568,867,068,331,864,060 | "neutral" | 0.6773 | null | 0 | "Virgin America" | null | "AcronymBex" | null | 0 | "@VirginAmerica I think i left something on the plane yesterday. who do i call...ah!" | null | "2015-02-20 12:17:32 -0800" | "NY, NY" | "Eastern Time (US & Canada)" |
568,865,011,717,705,700 | "neutral" | 0.642 | null | 0 | "Virgin America" | null | "notthatnathan" | null | 0 | "@VirginAmerica I need you to follow back in order to DM." | null | "2015-02-20 12:09:22 -0800" | "Portland, Maine" | "Eastern Time (US & Canada)" |
568,864,815,654,899,700 | "neutral" | 1 | null | null | "Virgin America" | null | "Sleubeau" | null | 0 | "@VirginAmerica Need to start flying to @KCIAirport . 😊😀😃😄" | "[39.24087254, -94.63994975]" | "2015-02-20 12:08:35 -0800" | "Kansas City, MO" | "Central Time (US & Canada)" |
568,855,933,360,607,200 | "neutral" | 0.6791 | null | 0 | "Virgin America" | null | "crj_lll" | null | 0 | "@VirginAmerica they told to check with the airline regulation first so that is why I contacted you." | null | "2015-02-20 11:33:18 -0800" | "Las Vegas, NV" | "Pacific Time (US & Canada)" |
568,853,685,855,334,400 | "negative" | 1 | "Can't Tell" | 0.6421 | "Virgin America" | null | "Yorkshire_D" | null | 0 | "@VirginAmerica @VirginAtlantic I have just checked in flight to SFO from LAX & been told as Atlantic Flying Club Gold I get no benefits?!" | null | "2015-02-20 11:24:22 -0800" | null | null |
568,850,967,673,896,960 | "negative" | 1 | "Flight Attendant Complaints" | 0.6458 | "Virgin America" | null | "SaraBabs" | null | 0 | "@VirginAmerica husband and I ordered three drinks via my screen and they never came. Awesome!" | null | "2015-02-20 11:13:34 -0800" | "dc" | "Eastern Time (US & Canada)" |
568,850,943,359,496,200 | "negative" | 1 | "Bad Flight" | 0.6979 | "Virgin America" | null | "AdamSinger" | null | 0 | "@VirginAmerica soooo are you guys going to leave the seatbelt light on all flight? You can barely call this turbulence :-)" | "[0.0, 0.0]" | "2015-02-20 11:13:28 -0800" | "San Francisco, CA" | "Central Time (US & Canada)" |
568,847,512,372,514,800 | "neutral" | 1 | null | null | "Virgin America" | null | "crj_lll" | null | 0 | "@VirginAmerica what is your policy on flying after surgery?" | null | "2015-02-20 10:59:50 -0800" | "Las Vegas, NV" | "Pacific Time (US & Canada)" |
568,845,553,104,068,600 | "neutral" | 1 | null | null | "Virgin America" | null | "AirlineFuel" | null | 0 | "@VirginAmerica posts second consecutive full-year net profit - @ATWOnline http://t.co/tvB5zbzVhg" | null | "2015-02-20 10:52:03 -0800" | "Global" | "Sydney" |
568,840,724,700,995,600 | "negative" | 1 | "Flight Booking Problems" | 0.3895 | "Virgin America" | null | "notthatnathan" | null | 0 | "@VirginAmerica Funny story, your website is broken, you have missing javascript and stylesheets on the checkin process. I dislike this!" | null | "2015-02-20 10:32:51 -0800" | "Portland, Maine" | "Eastern Time (US & Canada)" |
568,840,560,347,373,600 | "positive" | 1 | null | null | "Virgin America" | null | "polaroidmisha" | null | 0 | "@VirginAmerica would love to do more for virgin just like I do for @GoPro" | "[0.0, 0.0]" | "2015-02-20 10:32:12 -0800" | "San Francisco" | "Pacific Time (US & Canada)" |
568,838,020,041,809,900 | "neutral" | 1 | null | null | "Virgin America" | null | "AirlineFuel" | null | 0 | "@VirginAmerica Results Handily Exceed Forecasts - @NYTimes http://t.co/gonmRwEM6I" | null | "2015-02-20 10:22:07 -0800" | "Global" | "Sydney" |
568,837,602,071,203,840 | "neutral" | 1 | null | null | "Virgin America" | null | "NazarFakih" | null | 0 | "@VirginAmerica I applied for a position in @flyLAXairport ,and I was wondering if you guys received my application." | null | "2015-02-20 10:20:27 -0800" | null | "Pacific Time (US & Canada)" |
568,833,739,192,557,600 | "neutral" | 1 | null | null | "Virgin America" | null | "JetBlueNews" | null | 0 | "@VirginAmerica achieves a second year of profitability despite revenue pressure ... - @CAPA_Aviation http://t.co/zSuZTNAIJq" | null | "2015-02-20 10:05:06 -0800" | "USA" | "Sydney" |
568,830,466,830,151,700 | "neutral" | 1 | null | null | "Virgin America" | null | "AirlineFuel" | null | 0 | "@VirginAmerica gives positive outlook, but sees increased competition - @Reuters http://t.co/jEu7Od3eYJ" | null | "2015-02-20 09:52:06 -0800" | "Global" | "Sydney" |
568,830,133,626,253,300 | "negative" | 1 | "Customer Service Issue" | 0.6655 | "Virgin America" | null | "RobynMatza" | null | 0 | "@VirginAmerica I'm trying to check into my 10:50AM CT flight tmm on the desktop website and it's not working (some sort of caching bug) SOS" | "[0.0, 0.0]" | "2015-02-20 09:50:46 -0800" | "New York, NY" | "Eastern Time (US & Canada)" |
568,828,648,687,591,400 | "neutral" | 0.6625 | null | 0 | "Virgin America" | null | "SocialMedia305" | null | 0 | "@VirginAmerica weather delays > next few weeks ;) #JFK #BOS #DCA" | null | "2015-02-20 09:44:52 -0800" | null | "Eastern Time (US & Canada)" |