tweet_id
int64 567,588,279B
570,310,600B
| airline_sentiment
stringclasses 3
values | airline_sentiment_confidence
float64 0.34
1
| negativereason
stringclasses 10
values | negativereason_confidence
float64 0
1
⌀ | airline
stringclasses 6
values | airline_sentiment_gold
stringclasses 3
values | name
stringlengths 2
19
| negativereason_gold
stringclasses 13
values | retweet_count
int64 0
44
| text
stringlengths 12
186
| tweet_coord
stringlengths 10
28
⌀ | tweet_created
stringlengths 25
25
| tweet_location
stringlengths 1
34
⌀ | user_timezone
stringlengths 3
27
⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,894,407,001,940,000 | neutral | 1 | null | null | Virgin America | null | STravelsW | null | 0 | @VirginAmerica trying to add my boy Prince to my ressie. SF this Thursday @VirginAmerica from LAX http://t.co/GsB2J3c4gM | null | 2015-02-23 08:19:49 -0800 | Manhattan Beach, CA | null |
569,892,199,690,678,300 | negative | 1 | Late Flight | 0.6882 | Virgin America | null | GunsNDip | null | 0 | @VirginAmerica why must a traveler miss a flight to Late Flight check a bag? I missed my morning appointments and you lost my business. #sfo2lax | null | 2015-02-23 08:11:03 -0800 | null | Pacific Time (US & Canada) |
569,891,469,210,755,100 | neutral | 1 | null | null | Virgin America | null | joeyrenagade | null | 0 | @VirginAmerica check out new music http://t.co/maRcnOCWzn | null | 2015-02-23 08:08:08 -0800 | Greater Los Angeles | null |
569,891,436,100,874,240 | negative | 0.6925 | Late Flight | 0.3521 | Virgin America | null | mrmichaellay | null | 0 | @virginamerica how's a direct flight FLL->SFO have unexpected layover in Vegas 4 fuel yet peeps next to me bought for Vegas flight. #sneaky | [0.0, 0.0] | 2015-02-23 08:08:01 -0800 | Floridian from Cincinnati | Eastern Time (US & Canada) |
569,887,310,713,479,200 | negative | 1 | Late Flight | 0.3486 | Virgin America | null | GunsNDip | null | 0 | @VirginAmerica your no Late Flight bag check just lost you my business. I missed flight and AM apt. Three other people on flight had same exp. | null | 2015-02-23 07:51:37 -0800 | null | Pacific Time (US & Canada) |
569,887,049,446,076,400 | positive | 1 | null | null | Virgin America | null | TheDuchessSF | null | 0 | @VirginAmerica - amazing customer service, again! 💕💕 RaeAnn in SF - she's the best! #customerservice #virginamerica #flying | null | 2015-02-23 07:50:35 -0800 | Online | Pacific Time (US & Canada) |
569,884,551,712,886,800 | negative | 1 | Customer Service Issue | 1 | Virgin America | null | BeLeather | null | 0 | @VirginAmerica called your service line and was hung up on. This is awesome. #sarcasm | [0.0, 0.0] | 2015-02-23 07:40:39 -0800 | null | Pacific Time (US & Canada) |
569,884,407,852,437,500 | negative | 1 | Flight Booking Problems | 0.6366 | Virgin America | null | BeLeather | null | 0 | @VirginAmerica your site is tripping. I'm trying to check in and I'm getting the plain text version. I am reluctant to enter any card info. | [0.0, 0.0] | 2015-02-23 07:40:05 -0800 | null | Pacific Time (US & Canada) |
569,881,548,515,708,900 | neutral | 0.6593 | null | 0 | Virgin America | null | drcaseydrake | null | 0 | @VirginAmerica I was scheduled for SFO 2 DAL flight 714 today. Changed to 24th due weather. Looks like flight still on? | [37.79374402, -122.39327564] | 2015-02-23 07:28:43 -0800 | Dallas, TX | null |
569,873,669,700,358,140 | positive | 0.6823 | null | 0 | Virgin America | null | flyfromWAS | null | 0 | @VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/tZZJhuIbCH #CheapFlights #FareCompare | null | 2015-02-23 06:57:25 -0800 | Washington, DC | Eastern Time (US & Canada) |
569,873,668,131,717,100 | neutral | 1 | null | null | Virgin America | null | flyfromSEA | null | 0 | @VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/RPdBpX3wNd #CheapFlights #FareCompare | null | 2015-02-23 06:57:24 -0800 | Seattle | Central Time (US & Canada) |
569,873,665,640,292,350 | positive | 0.6806 | null | null | Virgin America | null | flyfromNYC | null | 0 | @VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/B2Xi4YG5T8 #CheapFlights #FareCompare | null | 2015-02-23 06:57:24 -0800 | New York City, NY | Central Time (US & Canada) |
569,873,664,612,704,260 | neutral | 0.6529 | null | null | Virgin America | null | flyfromLAX | null | 0 | @VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/QDlJHslOI5 #CheapFlights #FareCompare | null | 2015-02-23 06:57:24 -0800 | Los Angeles, CA | Central Time (US & Canada) |
569,872,058,613,674,000 | positive | 0.678 | null | null | Virgin America | null | Silvanabfer | null | 0 | @VirginAmerica Have a great week 🌞✈ | null | 2015-02-23 06:51:01 -0800 | null | null |
569,861,209,781,989,400 | positive | 0.3482 | null | 0 | Virgin America | null | AdamJdubs | null | 0 | @VirginAmerica come back to #PHL already. We need you to take us out of this horrible cold. #pleasecomeback http://t.co/gLXFwP6nQH | null | 2015-02-23 06:07:54 -0800 | Earth | Eastern Time (US & Canada) |
569,847,920,192,655,360 | negative | 1 | Late Flight | 1 | Virgin America | null | nicholas_v | null | 0 | @VirginAmerica should I be concerned that I am about to fly on a plane that needs to be delayed due to a "tech stop"? | [26.074379, -80.1416831] | 2015-02-23 05:15:06 -0800 | null | Eastern Time (US & Canada) |
569,814,339,785,338,900 | positive | 1 | null | null | Virgin America | null | tstashajones | null | 0 | @VirginAmerica is the best airline I have flown on.Easy to change your reservation,helpful representatives & a comfortable flying experience | null | 2015-02-23 03:01:39 -0800 | Halifax, Nova Scotia, Canada | Eastern Time (US & Canada) |
569,777,607,371,128,800 | positive | 1 | null | null | Virgin America | null | SkateMamas | null | 0 | @VirginAmerica and again! Another rep kicked butt! Naelah represents your team so beautifully!! Thank you!!! | null | 2015-02-23 00:35:42 -0800 | Los Angeles, CA | null |
569,774,078,233,419,800 | positive | 1 | null | null | Virgin America | null | dngoo | null | 0 | @VirginAmerica your beautiful front-end design is down right now; but it was cool to still book my ticket b/c all your back-end was secure. | null | 2015-02-23 00:21:40 -0800 | Near a park, water, or lights | Pacific Time (US & Canada) |
569,770,363,623,575,550 | positive | 1 | null | null | Virgin America | null | SamBrittenham | null | 0 | @VirginAmerica Love the team running Gate E9 at LAS tonight. Waited for a delayed flight, and they kept things entertaining | null | 2015-02-23 00:06:55 -0800 | USA | Eastern Time (US & Canada) |
569,748,316,776,325,100 | negative | 0.6832 | Customer Service Issue | 0.3773 | Virgin America | null | usagibrian | null | 0 | @VirginAmerica Use another browser! 2015 & a brand with a reputation built on tech response doesn't have a cross-browser compatible website? | null | 2015-02-22 22:39:18 -0800 | San Francisco CA | Pacific Time (US & Canada) |
569,741,221,783,957,500 | negative | 1 | Flight Booking Problems | 0.6767 | Virgin America | null | usagibrian | null | 0 | @VirginAmerica And now the flight Flight Booking Problems site is totally down. Folks, what is the problem? | null | 2015-02-22 22:11:07 -0800 | San Francisco CA | Pacific Time (US & Canada) |
569,737,603,617,943,550 | negative | 1 | Customer Service Issue | 0.6527 | Virgin America | null | KindofLuke | null | 0 | @VirginAmerica I like the customer service but a 40 min delay just for connecting passengers seems too long. VA370 | null | 2015-02-22 21:56:44 -0800 | null | null |
569,714,127,792,255,000 | positive | 1 | null | null | Virgin America | null | ptbrodie | null | 0 | @VirginAmerica thanks to your outstanding NYC-JFK crew who moved mountains to get me home to San Francisco tonight! | null | 2015-02-22 20:23:27 -0800 | San Francisco | null |
569,675,144,353,828,860 | positive | 1 | null | null | Virgin America | null | cheryleng | null | 0 | @VirginAmerica you have the absolute best team and customer service ever. Every time I fly with you I'm delighted. Thank you! | [33.9469039, -118.40716847] | 2015-02-22 17:48:33 -0800 | null | Pacific Time (US & Canada) |
569,674,358,135,914,500 | neutral | 1 | null | null | Virgin America | null | HishamSharaby | null | 0 | @VirginAmerica Do you provide complimentary upgrades to first class, if there are available seats? | null | 2015-02-22 17:45:25 -0800 | New York | Eastern Time (US & Canada) |
569,666,477,265,018,900 | negative | 0.6703 | Customer Service Issue | 0.6703 | Virgin America | null | ChrisFordisHere | null | 0 | @VirginAmerica i need to change my flight thats scheduled in 9 hours and 120 min wait time on phone. Im calling intern. Help!! | [51.04345575, -114.06071363] | 2015-02-22 17:14:06 -0800 | NYC | Tehran |
569,652,497,947,734,000 | positive | 1 | null | null | Virgin America | null | JKF1897 | null | 0 | @VirginAmerica completely awesome experience last month BOS-LAS nonstop. Thanks for such an awesome flight and depart time. #VAbeatsJblue | null | 2015-02-22 16:18:33 -0800 | null | null |
569,649,116,487,290,900 | neutral | 1 | null | null | Virgin America | null | F6x | null | 0 | @VirginAmerica How can I watch the #Oscars2015 on my JFK->SFO flight? | [40.64662464, -73.77090177] | 2015-02-22 16:05:07 -0800 | San Francisco, CA | Pacific Time (US & Canada) |
569,643,262,459,269,100 | neutral | 0.6535 | null | 0 | Virgin America | null | lawyang588 | null | 0 | @VirginAmerica is flight 882 Cancelled Flightled and what do I do if it is? | null | 2015-02-22 15:41:51 -0800 | null | null |
569,642,845,516,275,700 | negative | 1 | Customer Service Issue | 0.6448 | Virgin America | null | melokudo | null | 0 | @VirginAmerica you are failing your customers because your check in process does not link to TSA pre-check. | null | 2015-02-22 15:40:12 -0800 | null | Eastern Time (US & Canada) |
569,634,318,349,246,460 | negative | 1 | Can't Tell | 1 | Virgin America | null | ChrysiChrysic | null | 0 | @VirginAmerica @FiDiFamilies us too! Terrible airline! Just gave us a hotel hotline number and said sorry | null | 2015-02-22 15:06:19 -0800 | null | null |
569,633,630,978,310,140 | neutral | 1 | null | null | Virgin America | null | nikkisixxfan93 | null | 0 | @VirginAmerica has flight number 276 from SFO to Cabo San Lucas arrived yet? | null | 2015-02-22 15:03:35 -0800 | Sacramento,California | Pacific Time (US & Canada) |
569,633,279,546,036,200 | negative | 1 | Cancelled Flight | 0.6875 | Virgin America | null | ChrysiChrysic | null | 0 | @VirginAmerica @ChrysiChrysic your assistance yesterday when u Cancelled Flightled our flight was to give us a hotel hotline Shame on you! | null | 2015-02-22 15:02:11 -0800 | null | null |
569,630,092,273,410,050 | negative | 1 | Late Flight | 1 | Virgin America | null | MOCBlogger | null | 0 | @VirginAmerica Another delayed flight? #likingyoulessandless | null | 2015-02-22 14:49:31 -0800 | San Diego | Alaska |
569,627,480,425,766,900 | negative | 1 | Customer Service Issue | 1 | Virgin America | null | tfaz | null | 0 | @VirginAmerica I need to register a service dog for a first class ticket from SFO > Dulles. The phone queue is an hour or longer. Pls advise | null | 2015-02-22 14:39:09 -0800 | Oakland, California | Pacific Time (US & Canada) |
569,625,739,231,948,800 | positive | 1 | null | null | Virgin America | null | lisaptv | null | 1 | @virginamerica you ROCK for making it so I can watch #Oscars on my flight!! #redcarpet #oscars #oscars2015 | null | 2015-02-22 14:32:14 -0800 | null | Mountain Time (US & Canada) |
569,625,609,799,774,200 | neutral | 1 | null | null | Virgin America | null | dropapp | null | 0 | @VirginAmerica, @reallytallchris dropped a track on you... https://t.co/zv2pt6TRK9 | null | 2015-02-22 14:31:43 -0800 | null | null |
569,620,102,389,350,400 | positive | 0.7011 | null | null | Virgin America | null | HollywoodHotMom | null | 0 | @VirginAmerica always!!! Xoxo | null | 2015-02-22 14:09:50 -0800 | All Over! | Pacific Time (US & Canada) |
569,619,569,372,823,550 | negative | 1 | Flight Booking Problems | 1 | Virgin America | null | GoShar2012 | null | 0 | @VirginAmerica why can't we book seats on your flights when we buy them or even during check in? Creates so much anxiety! #frustrated | null | 2015-02-22 14:07:43 -0800 | Providence, RI | Eastern Time (US & Canada) |
569,618,527,948,116,000 | negative | 0.6543 | Flight Attendant Complaints | 0.3562 | Virgin America | null | MOCBlogger | null | 0 | @VirginAmerica You'd think paying an extra $100 bucks RT for luggage might afford you hiring an extra hand at @sfo #lame | null | 2015-02-22 14:03:34 -0800 | San Diego | Alaska |
569,616,490,380,439,550 | positive | 1 | null | null | Virgin America | null | SkateMamas | null | 0 | @VirginAmerica best customer service rep in the world! #irmafromDallas takes the cake!!! | null | 2015-02-22 13:55:28 -0800 | Los Angeles, CA | null |
569,615,109,363,929,100 | neutral | 0.355 | null | 0 | Virgin America | null | FiDiFamilies | null | 0 | @VirginAmerica Can you find us a flt out of LAX that is sooner than midnight on Monday? That would be great customer service 😃 | null | 2015-02-22 13:49:59 -0800 | New York City | Eastern Time (US & Canada) |
569,614,365,755,899,900 | negative | 0.6889 | Late Flight | 0.6889 | Virgin America | null | jarrydosborne | null | 0 | @VirginAmerica please provide status for flight 769. I cant imagine it's on time as the Web indicates dude to weather here and/or Dallas | null | 2015-02-22 13:47:02 -0800 | New York | Eastern Time (US & Canada) |
569,614,024,578,600,960 | positive | 1 | null | null | Virgin America | null | HollywoodHotMom | null | 0 | @VirginAmerica you have amazing staff & super helpful as I just ran the @WaltDisneyWorld #PrincessHalf they have spoiled me with comfort!!! | null | 2015-02-22 13:45:41 -0800 | All Over! | Pacific Time (US & Canada) |
569,609,971,383,586,800 | negative | 1 | Cancelled Flight | 1 | Virgin America | null | mlorenzen | null | 0 | @VirginAmerica I paid the premium to fly you across the country, you Cancelled Flight my flight and offer no check fee or upgrade love? Sad face :( | null | 2015-02-22 13:29:34 -0800 | iPhone: 29.741360,-90.131523 | Pacific Time (US & Canada) |
569,608,328,998,887,400 | negative | 0.679 | Flight Booking Problems | 0.3684 | Virgin America | null | Tyler_Starrine | null | 0 | @VirginAmerica question: is it not possible to book a seat for an infant under 2? It's not giving me the option but we want a seat for him. | null | 2015-02-22 13:23:03 -0800 | Los Angeles | Pacific Time (US & Canada) |
569,599,867,716,132,860 | positive | 1 | null | null | Virgin America | null | jessicajaymes | null | 2 | Always have it together!!! You're welcome! RT @VirginAmerica: @jessicajaymes You're so welcome. | [33.94652852, -118.40766257] | 2015-02-22 12:49:25 -0800 | hollywood, california | Pacific Time (US & Canada) |
569,596,445,680,115,700 | positive | 1 | null | null | Virgin America | null | livingfitly | null | 0 | @virginamerica #flight home to #dc #sunset #globe in' #backtowinter back to #work! #refreshed http://t.co/VX9vBCTdLf | null | 2015-02-22 12:35:49 -0800 | Washington, DC | Eastern Time (US & Canada) |
569,596,097,540,132,860 | negative | 1 | Damaged Luggage | 0.6501 | Virgin America | null | khartline | null | 0 | .@VirginAmerica I don't understand why you need a DM to give me an answer on if you have a damaged luggage policy. | null | 2015-02-22 12:34:26 -0800 | Las Vegas | Pacific Time (US & Canada) |
569,594,386,066,984,960 | negative | 1 | Damaged Luggage | 1 | Virgin America | null | khartline | null | 0 | .@VirginAmerica does that mean you don't have a policy for destroyed luggage? | null | 2015-02-22 12:27:38 -0800 | Las Vegas | Pacific Time (US & Canada) |
569,586,660,909,973,500 | neutral | 1 | null | null | Virgin America | null | MACRoxburgh | null | 0 | @VirginAmerica is there special assistance if I travel alone w/2 kids and 1 infant? Priority boarding? | null | 2015-02-22 11:56:57 -0800 | null | Atlantic Time (Canada) |
569,580,805,036,453,900 | positive | 1 | null | null | Virgin America | null | paulnakada | null | 0 | @VirginAmerica thank you for checking in. tickets are purchased and customer is happy ;-) | null | 2015-02-22 11:33:40 -0800 | San Francisco | Pacific Time (US & Canada) |
569,575,679,722,786,800 | neutral | 1 | null | null | Virgin America | null | wildcatdad | null | 0 | @VirginAmerica is your website ever coming back online? | null | 2015-02-22 11:13:18 -0800 | null | null |
569,575,003,248,676,860 | neutral | 0.6732 | null | 0 | Virgin America | null | RheaThurman1 | null | 0 | @VirginAmerica - Is Flight 713 from Love Field to SFO definitely Cancelled Flightled for Monday, February 23? | null | 2015-02-22 11:10:37 -0800 | null | null |
569,574,973,662,232,600 | neutral | 1 | null | null | Virgin America | null | Osiris91780 | null | 0 | @VirginAmerica Is flight 0769 out of LGA to DFW on time? | null | 2015-02-22 11:10:30 -0800 | null | null |
569,574,961,158,815,740 | neutral | 1 | null | null | Virgin America | null | HeatherWhoo | null | 0 | @VirginAmerica my drivers license is expired by a little over a month. Can I fly Friday morning using my expired license? | null | 2015-02-22 11:10:27 -0800 | null | null |
569,572,942,381,649,900 | negative | 1 | Customer Service Issue | 0.6983 | Virgin America | null | paulnakada | null | 0 | @VirginAmerica having problems Flight Booking Problems on the web site. keeps giving me an error and to contact by phone. phone is 30 minute wait. | null | 2015-02-22 11:02:26 -0800 | San Francisco | Pacific Time (US & Canada) |
569,572,740,723,712,000 | negative | 0.6593 | Cancelled Flight | 0.6593 | Virgin America | null | RampantSmashing | null | 0 | @VirginAmerica How do I reschedule my Cancelled Flightled flights online? The change button is greyed out! | null | 2015-02-22 11:01:38 -0800 | CA | null |
569,566,981,835,218,940 | negative | 1 | Flight Booking Problems | 0.6556 | Virgin America | null | intlwriter | null | 0 | @VirginAmerica I rang, but there is a wait for 35 minutes!! I can book the same ticket through a vendor, fix your site | null | 2015-02-22 10:38:45 -0800 | @ the moment in New Delhi | Pacific Time (US & Canada) |
569,564,853,460,807,700 | negative | 1 | Late Flight | 0.3571 | Virgin America | null | finslippy | null | 0 | @VirginAmerica got a flight (we were told) for 4:50 today..,checked my email and its for 4;50 TOMORROW. This is unacceptable. | null | 2015-02-22 10:30:17 -0800 | Brooklyn | Eastern Time (US & Canada) |
569,564,610,837,086,200 | negative | 1 | Cancelled Flight | 1 | Virgin America | null | finslippy | null | 0 | @VirginAmerica our flight into lga was Cancelled Flighted. We're stuck in Dallas. I called to reschedule, told I could get a flight for today...(1/2) | null | 2015-02-22 10:29:19 -0800 | Brooklyn | Eastern Time (US & Canada) |
569,562,202,405,019,650 | negative | 1 | Bad Flight | 1 | Virgin America | null | Gr8Fratsby | null | 0 | @virginamerica why don't any of the pairings include red wine?! Only white is offered :( #redwineisbetter | null | 2015-02-22 10:19:45 -0800 | Washington, DC | Eastern Time (US & Canada) |
569,541,127,340,040,200 | negative | 0.6517 | Customer Service Issue | 0.3371 | Virgin America | null | sbaaronson | null | 0 | @VirginAmerica is the website down? | null | 2015-02-22 08:56:00 -0800 | Los Angeles | null |
569,540,405,676,654,600 | negative | 0.68 | Customer Service Issue | 0.35 | Virgin America | null | jonesbasf | null | 0 | @VirginAmerica - Your site seems a little wonked right now. May want to have a look. Tried on two browsers. No CSS? http://t.co/8qsQMM7KF2 | null | 2015-02-22 08:53:08 -0800 | null | null |
569,494,748,341,407,740 | negative | 1 | Customer Service Issue | 0.7002 | Virgin America | null | Gr8Fratsby | null | 0 | @VirginAmerica I'm disappointed that the agent at the designated silver status check in line @Dulles_Airport closed to assist all pasengers | null | 2015-02-22 05:51:43 -0800 | Washington, DC | Eastern Time (US & Canada) |
569,482,263,345,307,650 | neutral | 1 | null | null | Virgin America | null | NewsSWA | null | 0 | @VirginAmerica Plans to Include Austin to its Dallas Route - TopNews Arab #Emirates http://t.co/aqZWecOkk2 | null | 2015-02-22 05:02:06 -0800 | FL410 | Sydney |
569,477,692,166,316,000 | negative | 1 | Customer Service Issue | 1 | Virgin America | null | CSHangover | null | 0 | @VirginAmerica Is it normal to receive no reply from Central Baggage #baggageissues #smh | null | 2015-02-22 04:43:56 -0800 | Tokyo | Irkutsk |
569,461,469,042,966,500 | negative | 1 | longlines | 0.6818 | Virgin America | null | girlphotophilly | null | 0 | @VirginAmerica at Logan airport and waiting to checkin for my 9am flight. Checkin desk not open !!!!! Why?! | null | 2015-02-22 03:39:28 -0800 | Philadelphia, Pa | Eastern Time (US & Canada) |
569,459,618,881,019,900 | neutral | 1 | null | null | Virgin America | null | NewsSWA | null | 0 | @VirginAmerica to jump into the Dallas-Austin market - @Dallas_News http://t.co/EwwGi97gdx | null | 2015-02-22 03:32:07 -0800 | FL410 | Sydney |
569,452,063,920,226,300 | neutral | 1 | null | null | Virgin America | null | NewsSWA | null | 0 | @VirginAmerica Beats EPS Views, Takes On #SouthwestAir VA LUV - Investor's Business Daily http://t.co/FLwmGDAHxu | null | 2015-02-22 03:02:06 -0800 | FL410 | Sydney |
569,447,071,910,105,100 | neutral | 1 | null | null | Virgin America | null | Graemelodge5545 | null | 0 | @VirginAmerica Lister to my show my on Monday 1230 130 | null | 2015-02-22 02:42:16 -0800 | null | null |
569,429,411,646,156,800 | neutral | 1 | null | null | Virgin America | null | NewsSWA | null | 0 | @VirginAmerica to begin Dallas-Austin #flights in April - 88.9 KETR http://t.co/SSUVWwkyHH | null | 2015-02-22 01:32:05 -0800 | FL410 | Sydney |
569,369,239,183,872,000 | negative | 1 | Can't Tell | 0.663 | Virgin America | null | Boards707 | null | 0 | @VirginAmerica congrats, you just got all my business from EWR to SFO/LAX. Fuck you @united fl1289 SFO/EWR was the clincher... | null | 2015-02-21 21:32:59 -0800 | Belmar, NJ | Eastern Time (US & Canada) |
569,368,160,291,463,200 | negative | 1 | Customer Service Issue | 0.6777 | Virgin America | null | MikeWiener | null | 0 | @VirginAmerica I applied over 2 weeks ago. Haven't heard back and I'm flying this week #disappointed | null | 2015-02-21 21:28:42 -0800 | null | Eastern Time (US & Canada) |
569,356,387,785,900,000 | neutral | 0.6816 | null | 0 | Virgin America | null | khartline | null | 0 | @VirginAmerica I'd love to know what your policy is for damaged luggage. | null | 2015-02-21 20:41:55 -0800 | Las Vegas | Pacific Time (US & Canada) |
569,354,267,854,704,640 | positive | 1 | null | null | Virgin America | null | simpasmore | null | 0 | @VirginAmerica Thank you for the follow | null | 2015-02-21 20:33:30 -0800 | Barbados | Eastern Time (US & Canada) |
569,351,220,097,216,500 | negative | 1 | Customer Service Issue | 1 | Virgin America | null | ChrysiChrysic | null | 0 | @VirginAmerica - too many apologies! You r the worse airlines! Don't even respond to your cudtomers | null | 2015-02-21 20:21:23 -0800 | null | null |
569,348,775,631,675,400 | negative | 1 | Cancelled Flight | 0.3709 | Virgin America | null | ChrysiChrysic | null | 0 | @VirginAmerica shame on VA for making people spend money in stranded cities when other airlines are landing at JFK! Who will reimburse me? | null | 2015-02-21 20:11:40 -0800 | null | null |
569,324,558,999,691,260 | neutral | 0.6701 | null | 0 | Virgin America | null | TTINAC11 | null | 0 | @VirginAmerica @TTINAC11 I DM you | null | 2015-02-21 18:35:27 -0800 | Las Vegas, NV | Mountain Time (US & Canada) |
569,323,106,210,152,450 | neutral | 0.6942 | null | 0 | Virgin America | null | elaurawrr | null | 0 | @VirginAmerica can you please have flights in SJC ? I have no choice but to fly Southwest to Vegas 😩😭 | null | 2015-02-21 18:29:40 -0800 | null | Arizona |
569,323,082,701,275,140 | negative | 1 | Customer Service Issue | 0.7148 | Virgin America | null | joyabsalon | null | 0 | @VirginAmerica too bad you say it takes 10 to 14 days via YOUR confirmation email. When I inquired after 3 weeks you claim 6 to 8 weeks! | null | 2015-02-21 18:29:35 -0800 | Northern Virginia | Eastern Time (US & Canada) |
569,318,651,502,989,300 | negative | 0.6791 | Cancelled Flight | 0.6791 | Virgin America | null | meladorri | null | 0 | @VirginAmerica Flight from BOS > LAS tomorrow was Cancelled Flightled. No notification; wait times are 1+ hour. Will you rebook on another airline? | null | 2015-02-21 18:11:58 -0800 | Boston, MA | Central Time (US & Canada) |
569,318,130,356,502,500 | positive | 0.3579 | null | 0 | Virgin America | null | miaerolinea | null | 0 | 😎 RT @VirginAmerica: You’ve met your match. Got status on another airline? Upgrade (+restr): http://t.co/RHKaMx9VF5. http://t.co/PYalebgkJt | null | 2015-02-21 18:09:54 -0800 | Worldwide | Caracas |
569,316,358,845,911,040 | positive | 1 | null | null | Virgin America | null | archiegips | null | 0 | @VirginAmerica Only way to fly! #Elevate #Gold | null | 2015-02-21 18:02:51 -0800 | LaLa Land | Pacific Time (US & Canada) |
569,311,498,301,870,100 | neutral | 0.653 | null | null | Virgin America | null | obiwantoby | null | 0 | @VirginAmerica If only you guys had flights from CMH. | null | 2015-02-21 17:43:33 -0800 | null | Quito |
569,311,060,903,268,350 | negative | 1 | Can't Tell | 0.648 | Virgin America | null | MarwaYousofzoy | null | 0 | @VirginAmerica a lot of "apologies" being thrown out to customers from what I can see.Very sad. Thanks for nothing. Worst airline ever. | null | 2015-02-21 17:41:48 -0800 | null | null |
569,310,635,986,546,700 | negative | 1 | Flight Attendant Complaints | 0.6729 | Virgin America | null | TTINAC11 | null | 0 | @VirginAmerica for all my flight stuff wrong and did nothing about it. Had #worst #flight ever | null | 2015-02-21 17:40:07 -0800 | Las Vegas, NV | Mountain Time (US & Canada) |
569,305,113,589,714,940 | neutral | 0.6743 | null | 0 | Virgin America | null | TheNotoriousLEX | null | 0 | @VirginAmerica Having an issue finding a missing item on a plane. Can you help me find which airport my plane headed to next? | null | 2015-02-21 17:18:10 -0800 | Chicago | Central Time (US & Canada) |
569,304,436,612,444,160 | positive | 0.6783 | null | null | Virgin America | null | advertisingdiva | null | 0 | @VirginAmerica you will match my #AmericanAirlines status? Cool! | [38.9128188, -77.00798226] | 2015-02-21 17:15:29 -0800 | DC - LA - Venice Beach | Eastern Time (US & Canada) |
569,304,208,534,597,600 | neutral | 0.6863 | null | null | Virgin America | null | Floxie10 | null | 0 | “@VirginAmerica:You've met your match.Got status on another airline? Upgrade : http://t.co/H952rDKTqy” @asarco_ES_ar ? 🙉 | null | 2015-02-21 17:14:35 -0800 | Argentina | null |
569,304,030,847,090,700 | negative | 1 | Flight Booking Problems | 0.6705 | Virgin America | null | alexrkonrad | null | 0 | @VirginAmerica trying to book a flight with you guys and your website won't let me... about to lose my business | null | 2015-02-21 17:13:52 -0800 | New York, NY | Eastern Time (US & Canada) |
569,303,931,916,038,140 | negative | 1 | Can't Tell | 1 | Virgin America | null | MarwaYousofzoy | null | 0 | @VirginAmerica you suck! | null | 2015-02-21 17:13:29 -0800 | null | null |
569,298,165,855,338,500 | positive | 1 | null | null | Virgin America | null | lexiesalas | null | 0 | @VirginAmerica thanks! | null | 2015-02-21 16:50:34 -0800 | BAYAREA✈️NYC | Pacific Time (US & Canada) |
569,290,361,870,426,100 | negative | 1 | Flight Booking Problems | 0.6648 | Virgin America | null | MaximWheatley | null | 0 | @VirginAmerica Just DM'd. Same issue persisting. | null | 2015-02-21 16:19:33 -0800 | Washington, DC | Atlantic Time (Canada) |
569,282,249,717,194,750 | negative | 1 | Cancelled Flight | 1 | Virgin America | null | FiDiFamilies | null | 0 | @VirginAmerica Because we never rec'd Cancelled Flightlation notice we were left w no options to fly out of PS. Driving to LA for a red eye Mon w kids | null | 2015-02-21 15:47:19 -0800 | New York City | Eastern Time (US & Canada) |
569,277,854,950,817,800 | negative | 1 | Flight Booking Problems | 1 | Virgin America | null | lexiesalas | null | 0 | @VirginAmerica trying to book a flight & your site is down 😁 | null | 2015-02-21 15:29:51 -0800 | BAYAREA✈️NYC | Pacific Time (US & Canada) |
569,277,352,129,138,700 | negative | 0.7158 | Cancelled Flight | 0.7158 | Virgin America | null | Artenis15 | null | 0 | @VirginAmerica You have any flights flying into Boston tomorrow? I need to be home and you Cancelled Flightled my flight and didn't do anything | null | 2015-02-21 15:27:52 -0800 | MA // Ashton in Wonderland | Eastern Time (US & Canada) |
569,263,837,448,269,800 | negative | 1 | Cancelled Flight | 1 | Virgin America | null | NancyJFriedman | null | 0 | @VirginAmerica you stink. Flight Cancelled Flighted from PSP to JFK and no notification or ability to rebook #disappointed. #expected better | null | 2015-02-21 14:34:09 -0800 | New York City | Eastern Time (US & Canada) |
569,262,527,281,913,860 | positive | 1 | null | null | Virgin America | null | JT_Magana | null | 0 | @VirginAmerica I love your guy's song! We're dancing to it for our high school dance revue | null | 2015-02-21 14:28:57 -0800 | null | null |