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tweet_id
int64
567,588,279B
570,310,600B
airline_sentiment
string
airline_sentiment_confidence
float64
0.34
1
negativereason
string
negativereason_confidence
float64
0
1
โŒ€
airline
string
airline_sentiment_gold
string
name
string
negativereason_gold
string
retweet_count
int64
0
44
text
string
tweet_coord
string
tweet_created
string
tweet_location
string
user_timezone
string
570,306,133,677,760,500
"neutral"
1
null
null
"Virgin America"
null
"cairdin"
null
0
"@VirginAmerica What @dhepburn said."
null
"2015-02-24 11:35:52 -0800"
null
"Eastern Time (US & Canada)"
570,301,130,888,122,400
"positive"
0.3486
null
0
"Virgin America"
null
"jnardino"
null
0
"@VirginAmerica plus you've added commercials to the experience... tacky."
null
"2015-02-24 11:15:59 -0800"
null
"Pacific Time (US & Canada)"
570,301,083,672,813,600
"neutral"
0.6837
null
null
"Virgin America"
null
"yvonnalynn"
null
0
"@VirginAmerica I didn't today... Must mean I need to take another trip!"
null
"2015-02-24 11:15:48 -0800"
"Lets Play"
"Central Time (US & Canada)"
570,301,031,407,624,200
"negative"
1
"Bad Flight"
0.7033
"Virgin America"
null
"jnardino"
null
0
"@VirginAmerica it's really aggressive to blast obnoxious "entertainment" in your guests' faces & they have little recourse"
null
"2015-02-24 11:15:36 -0800"
null
"Pacific Time (US & Canada)"
570,300,817,074,462,700
"negative"
1
"Can't Tell"
1
"Virgin America"
null
"jnardino"
null
0
"@VirginAmerica and it's a really big bad thing about it"
null
"2015-02-24 11:14:45 -0800"
null
"Pacific Time (US & Canada)"
570,300,767,074,181,100
"negative"
1
"Can't Tell"
0.6842
"Virgin America"
null
"jnardino"
null
0
"@VirginAmerica seriously would pay $30 a flight for seats that didn't have this playing. it's really the only bad thing about flying VA"
null
"2015-02-24 11:14:33 -0800"
null
"Pacific Time (US & Canada)"
570,300,616,901,320,700
"positive"
0.6745
null
0
"Virgin America"
null
"cjmcginnis"
null
0
"@VirginAmerica yes, nearly every time I fly VX this โ€œear wormโ€ wonโ€™t go away :)"
null
"2015-02-24 11:13:57 -0800"
"San Francisco CA"
"Pacific Time (US & Canada)"
570,300,248,553,349,100
"neutral"
0.634
null
null
"Virgin America"
null
"pilot"
null
0
"@VirginAmerica Really missed a prime opportunity for Men Without Hats parody, there. https://t.co/mWpG7grEZP"
null
"2015-02-24 11:12:29 -0800"
"Los Angeles"
"Pacific Time (US & Canada)"
570,299,953,286,942,700
"positive"
0.6559
null
null
"Virgin America"
null
"dhepburn"
null
0
"@virginamerica Well, I didn'tโ€ฆbut NOW I DO! :-D"
null
"2015-02-24 11:11:19 -0800"
"San Diego"
"Pacific Time (US & Canada)"
570,295,459,631,263,740
"positive"
1
null
null
"Virgin America"
null
"YupitsTate"
null
0
"@VirginAmerica it was amazing, and arrived an hour early. You're too good to me."
null
"2015-02-24 10:53:27 -0800"
"Los Angeles"
"Eastern Time (US & Canada)"
570,294,189,143,031,800
"neutral"
0.6769
null
0
"Virgin America"
null
"idk_but_youtube"
null
0
"@VirginAmerica did you know that suicide is the second leading cause of death among teens 10-24"
null
"2015-02-24 10:48:24 -0800"
"1/1 loner squad"
"Eastern Time (US & Canada)"
570,289,724,453,216,260
"positive"
1
null
null
"Virgin America"
null
"HyperCamiLax"
null
0
"@VirginAmerica I <3 pretty graphics. so much better than minimal iconography. :D"
null
"2015-02-24 10:30:40 -0800"
"NYC"
"America/New_York"
570,289,584,061,480,960
"positive"
1
null
null
"Virgin America"
null
"HyperCamiLax"
null
0
"@VirginAmerica This is such a great deal! Already thinking about my 2nd trip to @Australia & I haven't even gone on my 1st trip yet! ;p"
null
"2015-02-24 10:30:06 -0800"
"NYC"
"America/New_York"
570,287,408,438,120,450
"positive"
0.6451
null
null
"Virgin America"
null
"mollanderson"
null
0
"@VirginAmerica @virginmedia I'm flying your #fabulous #Seductive skies again! U take all the #stress away from travel http://t.co/ahlXHhKiyn"
null
"2015-02-24 10:21:28 -0800"
null
"Eastern Time (US & Canada)"
570,285,904,809,599,000
"positive"
1
null
null
"Virgin America"
null
"sjespers"
null
0
"@VirginAmerica Thanks!"
null
"2015-02-24 10:15:29 -0800"
"San Francisco, CA"
"Pacific Time (US & Canada)"
570,282,469,121,007,600
"negative"
0.6842
"Late Flight"
0.3684
"Virgin America"
null
"smartwatermelon"
null
0
"@VirginAmerica SFO-PDX schedule is still MIA."
null
"2015-02-24 10:01:50 -0800"
"palo alto, ca"
"Pacific Time (US & Canada)"
570,277,724,385,734,660
"positive"
1
null
null
"Virgin America"
null
"ItzBrianHunty"
null
0
"@VirginAmerica So excited for my first cross country flight LAX to MCO I've heard nothing but great things about Virgin America. #29DaysToGo"
null
"2015-02-24 09:42:59 -0800"
"west covina"
"Pacific Time (US & Canada)"
570,276,917,301,137,400
"negative"
1
"Bad Flight"
1
"Virgin America"
null
"heatherovieda"
null
0
"@VirginAmerica I flew from NYC to SFO last week and couldn't fully sit in my seat due to two large gentleman on either side of me. HELP!"
null
"2015-02-24 09:39:46 -0800"
"this place called NYC"
"Eastern Time (US & Canada)"
570,270,684,619,923,460
"positive"
1
null
null
"Virgin America"
null
"thebrandiray"
null
0
"I โค๏ธ flying @VirginAmerica. โ˜บ๏ธ๐Ÿ‘"
null
"2015-02-24 09:15:00 -0800"
"Somewhere celebrating life. "
"Atlantic Time (Canada)"
570,267,956,648,792,060
"positive"
1
null
null
"Virgin America"
null
"JNLpierce"
null
0
"@VirginAmerica you know what would be amazingly awesome? BOS-FLL PLEASE!!!!!!! I want to fly with only you."
null
"2015-02-24 09:04:10 -0800"
"Boston | Waltham"
"Quito"
570,265,883,513,384,960
"negative"
0.6705
"Can't Tell"
0.3614
"Virgin America"
null
"MISSGJ"
null
0
"@VirginAmerica why are your first fares in May over three times more than other carriers when all seats are available to select???"
null
"2015-02-24 08:55:56 -0800"
null
null
570,264,145,116,819,460
"positive"
1
null
null
"Virgin America"
null
"DT_Les"
null
0
"@VirginAmerica I love this graphic. http://t.co/UT5GrRwAaA"
"[40.74804263, -73.99295302]"
"2015-02-24 08:49:01 -0800"
null
null
570,259,420,287,868,900
"positive"
1
null
null
"Virgin America"
null
"ElvinaBeck"
null
0
"@VirginAmerica I love the hipster innovation. You are a feel good brand."
null
"2015-02-24 08:30:15 -0800"
"Los Angeles"
"Pacific Time (US & Canada)"
570,258,822,297,579,500
"neutral"
1
null
null
"Virgin America"
null
"rjlynch21086"
null
0
"@VirginAmerica will you be making BOS>LAS non stop permanently anytime soon?"
null
"2015-02-24 08:27:52 -0800"
"Boston, MA "
"Eastern Time (US & Canada)"
570,256,553,502,068,740
"negative"
1
"Customer Service Issue"
0.3557
"Virgin America"
null
"ayeevickiee"
null
0
"@VirginAmerica you guys messed up my seating.. I reserved seating with my friends and you guys gave my seat away ... ๐Ÿ˜ก I want free internet"
null
"2015-02-24 08:18:51 -0800"
"714"
"Mountain Time (US & Canada)"
570,249,102,404,923,400
"negative"
1
"Customer Service Issue"
1
"Virgin America"
null
"Leora13"
null
0
"@VirginAmerica status match program. I applied and it's been three weeks. Called and emailed with no response."
null
"2015-02-24 07:49:15 -0800"
null
null
570,239,632,807,370,750
"negative"
1
"Can't Tell"
0.6614
"Virgin America"
null
"meredithjlynn"
null
0
"@VirginAmerica What happened 2 ur vegan food options?! At least say on ur site so i know I won't be able 2 eat anything for next 6 hrs #fail"
null
"2015-02-24 07:11:37 -0800"
null
null
570,217,831,557,677,060
"neutral"
0.6854
null
null
"Virgin America"
null
"AdamSinger"
null
0
"@VirginAmerica do you miss me? Don't worry we'll be together very soon."
null
"2015-02-24 05:44:59 -0800"
"San Francisco, CA"
"Central Time (US & Canada)"
570,207,886,493,782,000
"negative"
1
"Bad Flight"
1
"Virgin America"
null
"blackjackpro911"
null
0
"@VirginAmerica amazing to me that we can't get any cold air from the vents. #VX358 #noair #worstflightever #roasted #SFOtoBOS"
"[42.361016, -71.02000488]"
"2015-02-24 05:05:28 -0800"
"San Mateo, CA & Las Vegas, NV"
null
570,124,596,180,955,140
"neutral"
0.615
null
0
"Virgin America"
null
"TenantsUpstairs"
null
0
"@VirginAmerica LAX to EWR - Middle seat on a red eye. Such a noob maneuver. #sendambien #andchexmix"
"[33.94540417, -118.4062472]"
"2015-02-23 23:34:30 -0800"
"Brooklyn"
"Atlantic Time (Canada)"
570,114,021,854,212,100
"negative"
1
"Flight Booking Problems"
1
"Virgin America"
null
"jordanpichler"
null
0
"@VirginAmerica hi! I just bked a cool birthday trip with you, but i can't add my elevate no. cause i entered my middle name during Flight Booking Problems ๐Ÿ˜ข"
null
"2015-02-23 22:52:29 -0800"
null
"Vienna"
570,094,701,371,469,800
"neutral"
1
null
null
"Virgin America"
null
"JCervantezzz"
null
0
"@VirginAmerica Are the hours of operation for the Club at SFO that are posted online current?"
null
"2015-02-23 21:35:43 -0800"
"California, San Francisco"
"Pacific Time (US & Canada)"
570,088,404,156,698,600
"negative"
1
"Customer Service Issue"
1
"Virgin America"
null
"Cuschoolie1"
null
0
"@VirginAmerica help, left expensive headphones on flight 89 IAD to LAX today. Seat 2A. No one answering L&F number at LAX!"
"[33.94209449, -118.40410103]"
"2015-02-23 21:10:41 -0800"
"Washington DC"
"Quito"
570,084,582,780,899,300
"negative"
1
"Customer Service Issue"
1
"Virgin America"
null
"amanduhmccarty"
null
0
"@VirginAmerica awaiting my return phone call, just would prefer to use your online self-service option :("
null
"2015-02-23 20:55:30 -0800"
null
"Pacific Time (US & Canada)"
570,076,792,993,611,800
"positive"
1
null
null
"Virgin America"
null
"NorthTxHomeTeam"
null
0
"@VirginAmerica this is great news! America could start flights to Hawaii by end of year http://t.co/r8p2Zy3fe4 via @Pacificbiznews"
"[33.2145038, -96.9321504]"
"2015-02-23 20:24:33 -0800"
"Texas"
"Central Time (US & Canada)"
570,051,991,277,342,700
"neutral"
0.6207
null
null
"Virgin America"
null
"miaerolinea"
null
0
"Nice RT @VirginAmerica: Vibe with the moodlight from takeoff to touchdown. #MoodlitMonday #ScienceBehindTheExperience http://t.co/Y7O0uNxTQP"
null
"2015-02-23 18:46:00 -0800"
"Worldwide"
"Caracas"
570,051,381,534,396,400
"positive"
1
null
null
"Virgin America"
null
"Nicsplace"
null
0
"@VirginAmerica Moodlighting is the only way to fly! Best experience EVER! Cool and calming. ๐Ÿ’œโœˆ #MoodlitMonday"
null
"2015-02-23 18:43:35 -0800"
"Central Texas"
null
570,045,393,565,691,900
"positive"
1
null
null
"Virgin America"
null
"Nicsplace"
null
0
"@VirginAmerica @freddieawards Done and done! Best airline around, hands down!"
null
"2015-02-23 18:19:47 -0800"
"Central Texas"
null
570,038,941,497,192,450
"neutral"
0.6791
null
0
"Virgin America"
null
"elisha_malulani"
null
0
"@VirginAmerica when can I book my flight to Hawaii??"
null
"2015-02-23 17:54:09 -0800"
"i'm creating a monster "
"Pacific Time (US & Canada)"
570,035,876,845,084,700
"negative"
1
"Customer Service Issue"
1
"Virgin America"
null
"DannyDouglass"
null
0
"@VirginAmerica Your chat support is not working on your site: http://t.co/vhp2GtDWPk"
null
"2015-02-23 17:41:58 -0800"
"San Francisco, CA"
"Pacific Time (US & Canada)"
570,033,593,394,667,500
"positive"
0.6639
null
null
"Virgin America"
null
"jamesferrandini"
null
0
"@VirginAmerica View of downtown Los Angeles, the Hollywood Sign, and beyond that rain in the mountains! http://t.co/Dw5nf0ibtr"
null
"2015-02-23 17:32:54 -0800"
null
null
570,025,482,344,898,560
"negative"
0.6688
"Flight Booking Problems"
0.6688
"Virgin America"
null
"will_lenzenjr"
null
0
"@VirginAmerica Hey, first time flyer next week - excited! But I'm having a hard time getting my flights added to my Elevate account. Help?"
null
"2015-02-23 17:00:40 -0800"
"Iowa City"
"Central Time (US & Canada)"
570,016,304,284,901,400
"neutral"
1
null
null
"Virgin America"
null
"GottAmanda"
null
0
"@VirginAmerica plz help me win my bid upgrade for my flight 2/27 LAX--->SEA!!! ๐Ÿท๐Ÿ‘๐Ÿ’บโœˆ๏ธ"
"[34.0219817, -118.38591198]"
"2015-02-23 16:24:11 -0800"
"Los Angeles"
null
570,015,408,788,414,460
"neutral"
0.6578
null
0
"Virgin America"
null
"KGervaise"
null
0
"@VirginAmerica I have an unused ticket but moved to a new city where you don't fly. How can I fly with you before it expires? #travelhelp"
null
"2015-02-23 16:20:38 -0800"
"Georgia"
"Pacific Time (US & Canada)"
570,013,523,650,048,000
"neutral"
1
null
null
"Virgin America"
null
"papamurat"
null
0
"@VirginAmerica are flights leaving Dallas for Seattle on time Feb 24?"
null
"2015-02-23 16:13:09 -0800"
null
null
570,012,257,549,070,340
"positive"
1
null
null
"Virgin America"
null
"arieldaie"
null
0
"@VirginAmerica I'm #elevategold for a good reason: you rock!!"
null
"2015-02-23 16:08:07 -0800"
"Los Angeles"
null
570,011,341,483,843,600
"neutral"
0.6799
null
null
"Virgin America"
null
"vacations7"
null
0
"@VirginAmerica DREAM http://t.co/oA2dRfAoQ2 http://t.co/lWWdAc2kHx"
null
"2015-02-23 16:04:28 -0800"
"Turks and caicos"
null
570,010,571,707,256,800
"positive"
1
null
null
"Virgin America"
null
"ChelseaPoe666"
null
0
"@VirginAmerica wow this just blew my mind"
null
"2015-02-23 16:01:25 -0800"
"Oakland via Midwest "
"Atlantic Time (Canada)"
570,010,539,499,393,000
"neutral"
1
null
null
"Virgin America"
null
"BobGlavinVO"
null
0
"@VirginAmerica @ladygaga @carrieunderwood After last night #tribute #SoundOfMusic #Oscars2015 @ladygaga! I think @carrieunderwood agree"
null
"2015-02-23 16:01:17 -0800"
"New York, NY"
"Eastern Time (US & Canada)"
570,009,713,447,825,400
"neutral"
0.6436
null
null
"Virgin America"
null
"lisaaiko"
null
0
"@VirginAmerica @ladygaga @carrieunderwood All were entertaining"
null
"2015-02-23 15:58:00 -0800"
null
null
570,009,035,455,344,640
"neutral"
0.6764
null
0
"Virgin America"
null
"grantbrowne"
null
0
"@VirginAmerica Is flight 769 on it's way? Was supposed to take off 30 minutes ago. Website still shows "On Time" not "In Flight". Thanks."
null
"2015-02-23 15:55:18 -0800"
"Worldwide"
"Central Time (US & Canada)"
570,006,886,012,973,060
"positive"
0.657
null
null
"Virgin America"
null
"joyabsalon"
null
0
"@VirginAmerica @ladygaga @carrieunderwood Julie Andrews all the way though @ladygaga was very impressive! NO to @Carrieunderwood"
null
"2015-02-23 15:46:46 -0800"
"Northern Virginia"
"Eastern Time (US & Canada)"
570,004,391,731,847,200
"neutral"
1
null
null
"Virgin America"
null
"2v"
null
0
"@VirginAmerica wish you flew out of Atlanta... Soon?"
null
"2015-02-23 15:36:51 -0800"
"Los Angeles / Atlanta"
"Eastern Time (US & Canada)"
570,001,194,900,426,750
"neutral"
0.7118
null
0
"Virgin America"
null
"KSmithFoundHere"
null
0
"@VirginAmerica @ladygaga @carrieunderwood Julie Andrews. Hands down."
null
"2015-02-23 15:24:09 -0800"
null
"Atlantic Time (Canada)"
570,000,071,644,872,700
"neutral"
1
null
null
"Virgin America"
null
"papamurat"
null
0
"@VirginAmerica Will flights be leaving Dallas for LA on February 24th?"
null
"2015-02-23 15:19:41 -0800"
null
null
569,996,412,286,582,800
"negative"
0.6939
"Flight Booking Problems"
0.6939
"Virgin America"
null
"murphicus"
null
0
"@VirginAmerica hi! i'm so excited about your $99 LGA->DAL deal- but i've been trying 2 book since last week & the page never loads. thx!"
null
"2015-02-23 15:05:09 -0800"
"new york, new york"
"Eastern Time (US & Canada)"
569,996,245,462,159,360
"positive"
1
null
null
"Virgin America"
null
"VinnieFerra"
null
0
"@VirginAmerica you know it. Need it on my spotify stat #guiltypleasures"
null
"2015-02-23 15:04:29 -0800"
"brooklyn, Ny"
"Pacific Time (US & Canada)"
569,990,222,609,412,100
"positive"
0.635
null
null
"Virgin America"
null
"KevinDemsi"
null
0
"@VirginAmerica @ladygaga @carrieunderwood I'm Lady Gaga!!! She is amazing! ๐Ÿ˜Š"
null
"2015-02-23 14:40:33 -0800"
"Bali, Republic of Indonesia"
"Kuala Lumpur"
569,990,163,209,850,900
"neutral"
0.7007
null
null
"Virgin America"
null
"giffgaffman"
null
0
"@VirginAmerica @ladygaga @carrieunderwood - Carrie!"
null
"2015-02-23 14:40:19 -0800"
"UK, USA. "
null
569,989,504,431,317,000
"neutral"
1
null
null
"Virgin America"
null
"HanlonBrothers"
null
0
"@VirginAmerica New marketing song? https://t.co/F2LFULCbQ7 let us know what you think?"
null
"2015-02-23 14:37:42 -0800"
"Gold Coast, Australia"
"Brisbane"
569,989,321,698,074,600
"neutral"
1
null
null
"Virgin America"
null
"emilybg78"
null
0
"@VirginAmerica @ladygaga @carrieunderwood Julie Andrews first but Lady Gaga wow'd me last night. Carrie? Meh."
null
"2015-02-23 14:36:58 -0800"
"Stockton, CA"
"Arizona"
569,989,034,501,500,900
"negative"
1
"Customer Service Issue"
1
"Virgin America"
null
"rachie1126"
null
0
"@VirginAmerica I called a 3-4 weeks ago about adding 3 flights from 2014 to my Elevate...they still haven't shown up...help!"
null
"2015-02-23 14:35:50 -0800"
"New York, NY"
"Eastern Time (US & Canada)"
569,987,622,484,848,640
"neutral"
0.6858
null
null
"Virgin America"
null
"adawson66"
null
0
"@VirginAmerica @ladygaga @carrieunderwood all are great , but I have to go with #CarrieUnderwood ๐Ÿ˜๐Ÿ‘Œ"
"[33.57963333, -117.73024772]"
"2015-02-23 14:30:13 -0800"
null
null
569,986,782,567,071,740
"neutral"
1
null
null
"Virgin America"
null
"SocialPLC"
null
0
"@VirginAmerica @LadyGaga @CarrieUnderwood Sorry, Mary Martin had it first!"
null
"2015-02-23 14:26:53 -0800"
"Twin Cities, Minn."
"Eastern Time (US & Canada)"
569,986,348,041,547,800
"positive"
1
null
null
"Virgin America"
null
"jeffreymace01"
null
0
"@VirginAmerica @ladygaga @carrieunderwood love all three but you really can't beat the classics!"
null
"2015-02-23 14:25:09 -0800"
null
null
569,982,307,634,794,500
"neutral"
0.6814
null
0
"Virgin America"
null
"1stcrown"
null
0
"@VirginAmerica Flight 0736 DAL to DCA 2/24 2:10pm. Tried to check in could not. Status please."
null
"2015-02-23 14:09:06 -0800"
"USA"
"Central Time (US & Canada)"
569,976,620,158,578,700
"negative"
1
"Customer Service Issue"
1
"Virgin America"
null
"onerockgypsy"
null
0
"@VirginAmerica heyyyy guyyyys.. been trying to get through for an hour. can someone call me please? :/"
null
"2015-02-23 13:46:30 -0800"
"next city"
"Pacific Time (US & Canada)"
569,973,821,396,152,300
"negative"
1
"Late Flight"
0.6789
"Virgin America"
null
"noelduan"
null
0
"@VirginAmerica Hi, Virgin! I'm on hold for 40-50 minutes -- are there any earlier flights from LA to NYC tonight; earlier than 11:50pm?"
null
"2015-02-23 13:35:23 -0800"
"SF โ†” NY"
"Eastern Time (US & Canada)"
569,972,508,499,284,000
"positive"
0.6922
null
null
"Virgin America"
null
"Travelzoo"
null
0
"@VirginAmerica Congrats on winning the @Travelzoo award for Best Deals from an Airline (US) http://t.co/kj1iljaebV"
null
"2015-02-23 13:30:10 -0800"
"New York, NY"
"Pacific Time (US & Canada)"
569,967,019,958,730,750
"negative"
1
"Lost Luggage"
1
"Virgin America"
null
"gianagon"
null
0
"@VirginAmerica everything was fine until you lost my bag"
"[40.6413712, -73.78311558]"
"2015-02-23 13:08:21 -0800"
"New York + Panama"
"Eastern Time (US & Canada)"
569,961,866,224,652,300
"neutral"
1
null
null
"Virgin America"
null
"bxchen"
null
0
"@virginamerica Need to change reservation. Have Virgin credit card. Do I need to modify on phone to waive change fee? Or can I do online?"
null
"2015-02-23 12:47:52 -0800"
"San Francisco, CA"
"Eastern Time (US & Canada)"
569,949,891,163,615,200
"neutral"
0.6492
null
0
"Virgin America"
null
"seimatrun"
null
0
"@VirginAmerica I emailed your customer service team. Let me know if you need the tracking number."
null
"2015-02-23 12:00:17 -0800"
"Los Angeles"
null
569,948,966,873,370,600
"neutral"
1
null
null
"Virgin America"
null
"jamied7"
null
0
"@VirginAmerica hi I just booked a flight but need to add baggage, how can I do this?"
null
"2015-02-23 11:56:37 -0800"
"London, England"
"London"
569,946,362,126,602,240
"negative"
1
"Flight Attendant Complaints"
0.3516
"Virgin America"
null
"seimatrun"
null
0
"@VirginAmerica your airline is awesome but your lax loft needs to step up its game. $40 for dirty tables and floors? http://t.co/hy0VrfhjHt"
null
"2015-02-23 11:46:16 -0800"
"Los Angeles"
null
569,942,903,683,813,400
"positive"
1
null
null
"Virgin America"
null
"mrmichaellay"
null
0
"@VirginAmerica not worried, it's been a great ride in a new plane with great crew. All airlines should be like this."
"[36.08457854, -115.13780136]"
"2015-02-23 11:32:31 -0800"
"Floridian from Cincinnati "
"Eastern Time (US & Canada)"
569,941,957,490,774,000
"positive"
1
null
null
"Virgin America"
null
"TaylorLumsden"
null
0
"@VirginAmerica awesome. I flew yall Sat morning. Any way we can correct my bill ?"
null
"2015-02-23 11:28:46 -0800"
"Dallas, Texas"
"Mountain Time (US & Canada)"
569,940,834,994,401,300
"neutral"
1
null
null
"Virgin America"
null
"campusmoviefest"
null
0
"@VirginAmerica Or watch some of the best student films in the country at 35,000 feet! #CMFat35000feet http://t.co/KEK5pDMGiF"
null
"2015-02-23 11:24:18 -0800"
"USA"
"Eastern Time (US & Canada)"
569,940,323,746,517,000
"neutral"
1
null
null
"Virgin America"
null
"TaylorLumsden"
null
0
"@VirginAmerica first time flying you all. do you have a different rate/policy for media Bags? Thanks"
null
"2015-02-23 11:22:16 -0800"
"Dallas, Texas"
"Mountain Time (US & Canada)"
569,935,232,033,366,000
"negative"
1
"Customer Service Issue"
1
"Virgin America"
null
"meme_meng"
null
0
"@VirginAmerica what is going on with customer service? Is there anyway to speak to a human asap? Thank you."
null
"2015-02-23 11:02:02 -0800"
null
null
569,934,395,865,493,500
"neutral"
1
null
null
"Virgin America"
null
"kyle_romanoff"
null
0
"@VirginAmerica what happened to Doom?!"
null
"2015-02-23 10:58:43 -0800"
null
null
569,933,816,963,342,340
"negative"
1
"Customer Service Issue"
1
"Virgin America"
null
"GunsNDip"
null
0
"@VirginAmerica why can't you supp the biz traveler like @SouthwestAir and have customer service like @JetBlue #neverflyvirginforbusiness"
null
"2015-02-23 10:56:25 -0800"
null
"Pacific Time (US & Canada)"
569,933,777,931,145,200
"positive"
1
null
null
"Virgin America"
null
"artisticwritr87"
null
0
"@VirginAmerica I've applied more then once to be a member of the #inflight crew team...Im 100% interested. #flightattendant #dreampath -G"
null
"2015-02-23 10:56:16 -0800"
"Seattle, WA"
"Pacific Time (US & Canada)"
569,933,405,506,310,140
"negative"
0.6792
"Late Flight"
0.3477
"Virgin America"
null
"arieldaie"
null
0
"@VirginAmerica you're the best!! Whenever I (begrudgingly) use any other airline I'm delayed and Late Flight :("
null
"2015-02-23 10:54:47 -0800"
"Los Angeles"
null
569,933,360,564,342,800
"negative"
1
"Can't Tell"
1
"Virgin America"
null
"GunsNDip"
null
0
"@VirginAmerica I have no interesting flying with you after this. I will Cancelled Flight my next four flights I planned.#neverflyvirginforbusiness"
null
"2015-02-23 10:54:36 -0800"
null
"Pacific Time (US & Canada)"
569,929,243,146,088,450
"negative"
1
"Can't Tell"
1
"Virgin America"
null
"GunsNDip"
null
0
"@VirginAmerica it was a disappointing experience which will be shared with every business traveler I meet. #neverflyvirgin"
null
"2015-02-23 10:38:14 -0800"
null
"Pacific Time (US & Canada)"
569,926,998,824,394,750
"negative"
1
"Flight Booking Problems"
1
"Virgin America"
null
"jsatk"
null
0
"@VirginAmerica Iโ€™m having trouble adding this flight my wife booked to my Elevate account. Help? http://t.co/pX8hQOKS3R"
"[0.0, 0.0]"
"2015-02-23 10:29:19 -0800"
"Lower Pacific Heights, SF, CA"
"Pacific Time (US & Canada)"
569,923,394,990,420,000
"neutral"
0.6705
null
0
"Virgin America"
null
"serenaklal"
null
0
"@VirginAmerica Can't bring up my reservation online using Flight Booking Problems code"
null
"2015-02-23 10:15:00 -0800"
"Chicago"
"Eastern Time (US & Canada)"
569,922,008,588,222,460
"neutral"
1
null
null
"Virgin America"
null
"openambit1"
null
0
"@VirginAmerica Random Q: what's the distribution of elevate avatars? I bet that kitty has a disproportionate share http://t.co/APtZpuROp4"
null
"2015-02-23 10:09:30 -0800"
null
null
569,920,824,905,306,100
"neutral"
0.6545
null
0
"Virgin America"
null
"cabowine"
null
0
"@VirginAmerica I <3 Flying VA But Life happens and I am trying to #change my trip JPERHI Can you help.VA home page will not let me ?"
null
"2015-02-23 10:04:47 -0800"
"Los Cabos,Mexico"
"Arizona"
569,919,041,244,147,700
"negative"
1
"Can't Tell"
0.6513
"Virgin America"
null
"MaryAnnTaylorT"
null
0
"@VirginAmerica Why is the site down? When will it be back up?"
null
"2015-02-23 09:57:42 -0800"
"New York, NY"
"Arizona"
569,915,941,192,015,900
"neutral"
1
null
null
"Virgin America"
null
"RamotControl"
null
0
"@VirginAmerica "You down with RNP?" "Yeah you know me!""
null
"2015-02-23 09:45:23 -0800"
null
"Pacific Time (US & Canada)"
569,913,339,427,434,500
"neutral"
0.6639
null
0
"Virgin America"
null
"losermelon"
null
0
"@VirginAmerica hi, i did not get points on my elevate account for my most recent flight, how do i add the flight and points to my account?"
null
"2015-02-23 09:35:03 -0800"
null
null
569,911,816,937,033,700
"negative"
1
"Cancelled Flight"
1
"Virgin America"
null
"AlisonK33774854"
null
0
"@VirginAmerica I like the TV and interesting video . Just disappointed in Cancelled Flightled flight when other flights went out to jfk on Saturday ."
null
"2015-02-23 09:29:00 -0800"
null
null
569,911,674,158,731,260
"negative"
1
"Late Flight"
1
"Virgin America"
null
"GunsNDip"
null
0
"@VirginAmerica just landed in LAX, an hour after I should of been here. Your no Late Flight bag check is not business travel friendly #nomorevirgin"
null
"2015-02-23 09:28:26 -0800"
null
"Pacific Time (US & Canada)"
569,911,218,942,517,250
"neutral"
0.6765
null
0
"Virgin America"
null
"yazdanagh"
null
0
"@VirginAmerica why is flight 345 redirected?"
null
"2015-02-23 09:26:37 -0800"
null
null
569,910,981,868,060,700
"negative"
1
"Customer Service Issue"
0.6863
"Virgin America"
null
"MerchEngines"
null
0
"@VirginAmerica Is it me, or is your website down? BTW, your new website isn't a great user experience. Time for another redesign."
null
"2015-02-23 09:25:41 -0800"
"Los Angeles, CA"
"Arizona"
569,909,224,521,642,000
"negative"
1
"Customer Service Issue"
0.6771
"Virgin America"
null
"ColorCartel"
null
0
"@VirginAmerica I can't check in or add a bag. Your website isn't working. I've tried both desktop and mobile http://t.co/AvyqdMpi1Y"
null
"2015-02-23 09:18:42 -0800"
"Austin, TX"
"Mountain Time (US & Canada)"
569,907,336,485,019,650
"negative"
1
"Can't Tell"
0.659
"Virgin America"
null
"MustBeSpoken"
null
0
"@VirginAmerica - Let 2 scanned in passengers leave the plane than told someone to remove their bag from 1st class bin? #uncomfortable"
null
"2015-02-23 09:11:12 -0800"
null
null
569,896,805,611,089,900
"negative"
1
"Flight Booking Problems"
0.6714
"Virgin America"
null
"mattbunk"
null
0
"@virginamerica What is your phone number. I can't find who to call about a flight reservation."
null
"2015-02-23 08:29:21 -0800"
"Sterling Heights, MI"
"Eastern Time (US & Canada)"
569,894,449,620,369,400
"negative"
1
"Customer Service Issue"
1
"Virgin America"
null
"louisjenny"
null
0
"@VirginAmerica is anyone doing anything there today? Website is useless and no one is answering the phone."
null
"2015-02-23 08:19:59 -0800"
"Washington DC"
"Quito"