tweet_id
int64
567,588,279B
570,310,600B
| airline_sentiment
string
| airline_sentiment_confidence
float64
0.34
1
| negativereason
string
| negativereason_confidence
float64
0
1
⌀ | airline
string
| airline_sentiment_gold
string
| name
string
| negativereason_gold
string
| retweet_count
int64
0
44
| text
string
| tweet_coord
string
| tweet_created
string
| tweet_location
string
| user_timezone
string
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
570,306,133,677,760,500 | "neutral" | 1 | null | null | "Virgin America" | null | "cairdin" | null | 0 | "@VirginAmerica What @dhepburn said." | null | "2015-02-24 11:35:52 -0800" | null | "Eastern Time (US & Canada)" |
570,301,130,888,122,400 | "positive" | 0.3486 | null | 0 | "Virgin America" | null | "jnardino" | null | 0 | "@VirginAmerica plus you've added commercials to the experience... tacky." | null | "2015-02-24 11:15:59 -0800" | null | "Pacific Time (US & Canada)" |
570,301,083,672,813,600 | "neutral" | 0.6837 | null | null | "Virgin America" | null | "yvonnalynn" | null | 0 | "@VirginAmerica I didn't today... Must mean I need to take another trip!" | null | "2015-02-24 11:15:48 -0800" | "Lets Play" | "Central Time (US & Canada)" |
570,301,031,407,624,200 | "negative" | 1 | "Bad Flight" | 0.7033 | "Virgin America" | null | "jnardino" | null | 0 | "@VirginAmerica it's really aggressive to blast obnoxious "entertainment" in your guests' faces & they have little recourse" | null | "2015-02-24 11:15:36 -0800" | null | "Pacific Time (US & Canada)" |
570,300,817,074,462,700 | "negative" | 1 | "Can't Tell" | 1 | "Virgin America" | null | "jnardino" | null | 0 | "@VirginAmerica and it's a really big bad thing about it" | null | "2015-02-24 11:14:45 -0800" | null | "Pacific Time (US & Canada)" |
570,300,767,074,181,100 | "negative" | 1 | "Can't Tell" | 0.6842 | "Virgin America" | null | "jnardino" | null | 0 | "@VirginAmerica seriously would pay $30 a flight for seats that didn't have this playing.
it's really the only bad thing about flying VA" | null | "2015-02-24 11:14:33 -0800" | null | "Pacific Time (US & Canada)" |
570,300,616,901,320,700 | "positive" | 0.6745 | null | 0 | "Virgin America" | null | "cjmcginnis" | null | 0 | "@VirginAmerica yes, nearly every time I fly VX this “ear worm” won’t go away :)" | null | "2015-02-24 11:13:57 -0800" | "San Francisco CA" | "Pacific Time (US & Canada)" |
570,300,248,553,349,100 | "neutral" | 0.634 | null | null | "Virgin America" | null | "pilot" | null | 0 | "@VirginAmerica Really missed a prime opportunity for Men Without Hats parody, there. https://t.co/mWpG7grEZP" | null | "2015-02-24 11:12:29 -0800" | "Los Angeles" | "Pacific Time (US & Canada)" |
570,299,953,286,942,700 | "positive" | 0.6559 | null | null | "Virgin America" | null | "dhepburn" | null | 0 | "@virginamerica Well, I didn't…but NOW I DO! :-D" | null | "2015-02-24 11:11:19 -0800" | "San Diego" | "Pacific Time (US & Canada)" |
570,295,459,631,263,740 | "positive" | 1 | null | null | "Virgin America" | null | "YupitsTate" | null | 0 | "@VirginAmerica it was amazing, and arrived an hour early. You're too good to me." | null | "2015-02-24 10:53:27 -0800" | "Los Angeles" | "Eastern Time (US & Canada)" |
570,294,189,143,031,800 | "neutral" | 0.6769 | null | 0 | "Virgin America" | null | "idk_but_youtube" | null | 0 | "@VirginAmerica did you know that suicide is the second leading cause of death among teens 10-24" | null | "2015-02-24 10:48:24 -0800" | "1/1 loner squad" | "Eastern Time (US & Canada)" |
570,289,724,453,216,260 | "positive" | 1 | null | null | "Virgin America" | null | "HyperCamiLax" | null | 0 | "@VirginAmerica I <3 pretty graphics. so much better than minimal iconography. :D" | null | "2015-02-24 10:30:40 -0800" | "NYC" | "America/New_York" |
570,289,584,061,480,960 | "positive" | 1 | null | null | "Virgin America" | null | "HyperCamiLax" | null | 0 | "@VirginAmerica This is such a great deal! Already thinking about my 2nd trip to @Australia & I haven't even gone on my 1st trip yet! ;p" | null | "2015-02-24 10:30:06 -0800" | "NYC" | "America/New_York" |
570,287,408,438,120,450 | "positive" | 0.6451 | null | null | "Virgin America" | null | "mollanderson" | null | 0 | "@VirginAmerica @virginmedia I'm flying your #fabulous #Seductive skies again! U take all the #stress away from travel http://t.co/ahlXHhKiyn" | null | "2015-02-24 10:21:28 -0800" | null | "Eastern Time (US & Canada)" |
570,285,904,809,599,000 | "positive" | 1 | null | null | "Virgin America" | null | "sjespers" | null | 0 | "@VirginAmerica Thanks!" | null | "2015-02-24 10:15:29 -0800" | "San Francisco, CA" | "Pacific Time (US & Canada)" |
570,282,469,121,007,600 | "negative" | 0.6842 | "Late Flight" | 0.3684 | "Virgin America" | null | "smartwatermelon" | null | 0 | "@VirginAmerica SFO-PDX schedule is still MIA." | null | "2015-02-24 10:01:50 -0800" | "palo alto, ca" | "Pacific Time (US & Canada)" |
570,277,724,385,734,660 | "positive" | 1 | null | null | "Virgin America" | null | "ItzBrianHunty" | null | 0 | "@VirginAmerica So excited for my first cross country flight LAX to MCO I've heard nothing but great things about Virgin America. #29DaysToGo" | null | "2015-02-24 09:42:59 -0800" | "west covina" | "Pacific Time (US & Canada)" |
570,276,917,301,137,400 | "negative" | 1 | "Bad Flight" | 1 | "Virgin America" | null | "heatherovieda" | null | 0 | "@VirginAmerica I flew from NYC to SFO last week and couldn't fully sit in my seat due to two large gentleman on either side of me. HELP!" | null | "2015-02-24 09:39:46 -0800" | "this place called NYC" | "Eastern Time (US & Canada)" |
570,270,684,619,923,460 | "positive" | 1 | null | null | "Virgin America" | null | "thebrandiray" | null | 0 | "I ❤️ flying @VirginAmerica. ☺️👍" | null | "2015-02-24 09:15:00 -0800" | "Somewhere celebrating life. " | "Atlantic Time (Canada)" |
570,267,956,648,792,060 | "positive" | 1 | null | null | "Virgin America" | null | "JNLpierce" | null | 0 | "@VirginAmerica you know what would be amazingly awesome? BOS-FLL PLEASE!!!!!!! I want to fly with only you." | null | "2015-02-24 09:04:10 -0800" | "Boston | Waltham" | "Quito" |
570,265,883,513,384,960 | "negative" | 0.6705 | "Can't Tell" | 0.3614 | "Virgin America" | null | "MISSGJ" | null | 0 | "@VirginAmerica why are your first fares in May over three times more than other carriers when all seats are available to select???" | null | "2015-02-24 08:55:56 -0800" | null | null |
570,264,145,116,819,460 | "positive" | 1 | null | null | "Virgin America" | null | "DT_Les" | null | 0 | "@VirginAmerica I love this graphic. http://t.co/UT5GrRwAaA" | "[40.74804263, -73.99295302]" | "2015-02-24 08:49:01 -0800" | null | null |
570,259,420,287,868,900 | "positive" | 1 | null | null | "Virgin America" | null | "ElvinaBeck" | null | 0 | "@VirginAmerica I love the hipster innovation. You are a feel good brand." | null | "2015-02-24 08:30:15 -0800" | "Los Angeles" | "Pacific Time (US & Canada)" |
570,258,822,297,579,500 | "neutral" | 1 | null | null | "Virgin America" | null | "rjlynch21086" | null | 0 | "@VirginAmerica will you be making BOS>LAS non stop permanently anytime soon?" | null | "2015-02-24 08:27:52 -0800" | "Boston, MA " | "Eastern Time (US & Canada)" |
570,256,553,502,068,740 | "negative" | 1 | "Customer Service Issue" | 0.3557 | "Virgin America" | null | "ayeevickiee" | null | 0 | "@VirginAmerica you guys messed up my seating.. I reserved seating with my friends and you guys gave my seat away ... 😡 I want free internet" | null | "2015-02-24 08:18:51 -0800" | "714" | "Mountain Time (US & Canada)" |
570,249,102,404,923,400 | "negative" | 1 | "Customer Service Issue" | 1 | "Virgin America" | null | "Leora13" | null | 0 | "@VirginAmerica status match program. I applied and it's been three weeks. Called and emailed with no response." | null | "2015-02-24 07:49:15 -0800" | null | null |
570,239,632,807,370,750 | "negative" | 1 | "Can't Tell" | 0.6614 | "Virgin America" | null | "meredithjlynn" | null | 0 | "@VirginAmerica What happened 2 ur vegan food options?! At least say on ur site so i know I won't be able 2 eat anything for next 6 hrs #fail" | null | "2015-02-24 07:11:37 -0800" | null | null |
570,217,831,557,677,060 | "neutral" | 0.6854 | null | null | "Virgin America" | null | "AdamSinger" | null | 0 | "@VirginAmerica do you miss me? Don't worry we'll be together very soon." | null | "2015-02-24 05:44:59 -0800" | "San Francisco, CA" | "Central Time (US & Canada)" |
570,207,886,493,782,000 | "negative" | 1 | "Bad Flight" | 1 | "Virgin America" | null | "blackjackpro911" | null | 0 | "@VirginAmerica amazing to me that we can't get any cold air from the vents. #VX358 #noair #worstflightever #roasted #SFOtoBOS" | "[42.361016, -71.02000488]" | "2015-02-24 05:05:28 -0800" | "San Mateo, CA & Las Vegas, NV" | null |
570,124,596,180,955,140 | "neutral" | 0.615 | null | 0 | "Virgin America" | null | "TenantsUpstairs" | null | 0 | "@VirginAmerica LAX to EWR - Middle seat on a red eye. Such a noob maneuver. #sendambien #andchexmix" | "[33.94540417, -118.4062472]" | "2015-02-23 23:34:30 -0800" | "Brooklyn" | "Atlantic Time (Canada)" |
570,114,021,854,212,100 | "negative" | 1 | "Flight Booking Problems" | 1 | "Virgin America" | null | "jordanpichler" | null | 0 | "@VirginAmerica hi! I just bked a cool birthday trip with you, but i can't add my elevate no. cause i entered my middle name during Flight Booking Problems 😢" | null | "2015-02-23 22:52:29 -0800" | null | "Vienna" |
570,094,701,371,469,800 | "neutral" | 1 | null | null | "Virgin America" | null | "JCervantezzz" | null | 0 | "@VirginAmerica Are the hours of operation for the Club at SFO that are posted online current?" | null | "2015-02-23 21:35:43 -0800" | "California, San Francisco" | "Pacific Time (US & Canada)" |
570,088,404,156,698,600 | "negative" | 1 | "Customer Service Issue" | 1 | "Virgin America" | null | "Cuschoolie1" | null | 0 | "@VirginAmerica help, left expensive headphones on flight 89 IAD to LAX today. Seat 2A. No one answering L&F number at LAX!" | "[33.94209449, -118.40410103]" | "2015-02-23 21:10:41 -0800" | "Washington DC" | "Quito" |
570,084,582,780,899,300 | "negative" | 1 | "Customer Service Issue" | 1 | "Virgin America" | null | "amanduhmccarty" | null | 0 | "@VirginAmerica awaiting my return phone call, just would prefer to use your online self-service option :(" | null | "2015-02-23 20:55:30 -0800" | null | "Pacific Time (US & Canada)" |
570,076,792,993,611,800 | "positive" | 1 | null | null | "Virgin America" | null | "NorthTxHomeTeam" | null | 0 | "@VirginAmerica this is great news! America could start flights to Hawaii by end of year http://t.co/r8p2Zy3fe4 via @Pacificbiznews" | "[33.2145038, -96.9321504]" | "2015-02-23 20:24:33 -0800" | "Texas" | "Central Time (US & Canada)" |
570,051,991,277,342,700 | "neutral" | 0.6207 | null | null | "Virgin America" | null | "miaerolinea" | null | 0 | "Nice RT @VirginAmerica: Vibe with the moodlight from takeoff to touchdown. #MoodlitMonday #ScienceBehindTheExperience http://t.co/Y7O0uNxTQP" | null | "2015-02-23 18:46:00 -0800" | "Worldwide" | "Caracas" |
570,051,381,534,396,400 | "positive" | 1 | null | null | "Virgin America" | null | "Nicsplace" | null | 0 | "@VirginAmerica Moodlighting is the only way to fly! Best experience EVER! Cool and calming. 💜✈ #MoodlitMonday" | null | "2015-02-23 18:43:35 -0800" | "Central Texas" | null |
570,045,393,565,691,900 | "positive" | 1 | null | null | "Virgin America" | null | "Nicsplace" | null | 0 | "@VirginAmerica @freddieawards Done and done! Best airline around, hands down!" | null | "2015-02-23 18:19:47 -0800" | "Central Texas" | null |
570,038,941,497,192,450 | "neutral" | 0.6791 | null | 0 | "Virgin America" | null | "elisha_malulani" | null | 0 | "@VirginAmerica when can I book my flight to Hawaii??" | null | "2015-02-23 17:54:09 -0800" | "i'm creating a monster " | "Pacific Time (US & Canada)" |
570,035,876,845,084,700 | "negative" | 1 | "Customer Service Issue" | 1 | "Virgin America" | null | "DannyDouglass" | null | 0 | "@VirginAmerica Your chat support is not working on your site: http://t.co/vhp2GtDWPk" | null | "2015-02-23 17:41:58 -0800" | "San Francisco, CA" | "Pacific Time (US & Canada)" |
570,033,593,394,667,500 | "positive" | 0.6639 | null | null | "Virgin America" | null | "jamesferrandini" | null | 0 | "@VirginAmerica View of downtown Los Angeles, the Hollywood Sign, and beyond that rain in the mountains! http://t.co/Dw5nf0ibtr" | null | "2015-02-23 17:32:54 -0800" | null | null |
570,025,482,344,898,560 | "negative" | 0.6688 | "Flight Booking Problems" | 0.6688 | "Virgin America" | null | "will_lenzenjr" | null | 0 | "@VirginAmerica Hey, first time flyer next week - excited! But I'm having a hard time getting my flights added to my Elevate account. Help?" | null | "2015-02-23 17:00:40 -0800" | "Iowa City" | "Central Time (US & Canada)" |
570,016,304,284,901,400 | "neutral" | 1 | null | null | "Virgin America" | null | "GottAmanda" | null | 0 | "@VirginAmerica plz help me win my bid upgrade for my flight 2/27 LAX--->SEA!!! 🍷👍💺✈️" | "[34.0219817, -118.38591198]" | "2015-02-23 16:24:11 -0800" | "Los Angeles" | null |
570,015,408,788,414,460 | "neutral" | 0.6578 | null | 0 | "Virgin America" | null | "KGervaise" | null | 0 | "@VirginAmerica I have an unused ticket but moved to a new city where you don't fly. How can I fly with you before it expires? #travelhelp" | null | "2015-02-23 16:20:38 -0800" | "Georgia" | "Pacific Time (US & Canada)" |
570,013,523,650,048,000 | "neutral" | 1 | null | null | "Virgin America" | null | "papamurat" | null | 0 | "@VirginAmerica are flights leaving Dallas for Seattle on time Feb 24?" | null | "2015-02-23 16:13:09 -0800" | null | null |
570,012,257,549,070,340 | "positive" | 1 | null | null | "Virgin America" | null | "arieldaie" | null | 0 | "@VirginAmerica I'm #elevategold for a good reason: you rock!!" | null | "2015-02-23 16:08:07 -0800" | "Los Angeles" | null |
570,011,341,483,843,600 | "neutral" | 0.6799 | null | null | "Virgin America" | null | "vacations7" | null | 0 | "@VirginAmerica DREAM http://t.co/oA2dRfAoQ2 http://t.co/lWWdAc2kHx" | null | "2015-02-23 16:04:28 -0800" | "Turks and caicos" | null |
570,010,571,707,256,800 | "positive" | 1 | null | null | "Virgin America" | null | "ChelseaPoe666" | null | 0 | "@VirginAmerica wow this just blew my mind" | null | "2015-02-23 16:01:25 -0800" | "Oakland via Midwest " | "Atlantic Time (Canada)" |
570,010,539,499,393,000 | "neutral" | 1 | null | null | "Virgin America" | null | "BobGlavinVO" | null | 0 | "@VirginAmerica @ladygaga @carrieunderwood After last night #tribute #SoundOfMusic #Oscars2015 @ladygaga! I think @carrieunderwood agree" | null | "2015-02-23 16:01:17 -0800" | "New York, NY" | "Eastern Time (US & Canada)" |
570,009,713,447,825,400 | "neutral" | 0.6436 | null | null | "Virgin America" | null | "lisaaiko" | null | 0 | "@VirginAmerica @ladygaga @carrieunderwood All were entertaining" | null | "2015-02-23 15:58:00 -0800" | null | null |
570,009,035,455,344,640 | "neutral" | 0.6764 | null | 0 | "Virgin America" | null | "grantbrowne" | null | 0 | "@VirginAmerica Is flight 769 on it's way? Was supposed to take off 30 minutes ago. Website still shows "On Time" not "In Flight". Thanks." | null | "2015-02-23 15:55:18 -0800" | "Worldwide" | "Central Time (US & Canada)" |
570,006,886,012,973,060 | "positive" | 0.657 | null | null | "Virgin America" | null | "joyabsalon" | null | 0 | "@VirginAmerica @ladygaga @carrieunderwood Julie Andrews all the way though @ladygaga was very impressive! NO to @Carrieunderwood" | null | "2015-02-23 15:46:46 -0800" | "Northern Virginia" | "Eastern Time (US & Canada)" |
570,004,391,731,847,200 | "neutral" | 1 | null | null | "Virgin America" | null | "2v" | null | 0 | "@VirginAmerica wish you flew out of Atlanta... Soon?" | null | "2015-02-23 15:36:51 -0800" | "Los Angeles / Atlanta" | "Eastern Time (US & Canada)" |
570,001,194,900,426,750 | "neutral" | 0.7118 | null | 0 | "Virgin America" | null | "KSmithFoundHere" | null | 0 | "@VirginAmerica @ladygaga @carrieunderwood Julie Andrews. Hands down." | null | "2015-02-23 15:24:09 -0800" | null | "Atlantic Time (Canada)" |
570,000,071,644,872,700 | "neutral" | 1 | null | null | "Virgin America" | null | "papamurat" | null | 0 | "@VirginAmerica Will flights be leaving Dallas for LA on February 24th?" | null | "2015-02-23 15:19:41 -0800" | null | null |
569,996,412,286,582,800 | "negative" | 0.6939 | "Flight Booking Problems" | 0.6939 | "Virgin America" | null | "murphicus" | null | 0 | "@VirginAmerica hi! i'm so excited about your $99 LGA->DAL deal- but i've been trying 2 book since last week & the page never loads. thx!" | null | "2015-02-23 15:05:09 -0800" | "new york, new york" | "Eastern Time (US & Canada)" |
569,996,245,462,159,360 | "positive" | 1 | null | null | "Virgin America" | null | "VinnieFerra" | null | 0 | "@VirginAmerica you know it. Need it on my spotify stat #guiltypleasures" | null | "2015-02-23 15:04:29 -0800" | "brooklyn, Ny" | "Pacific Time (US & Canada)" |
569,990,222,609,412,100 | "positive" | 0.635 | null | null | "Virgin America" | null | "KevinDemsi" | null | 0 | "@VirginAmerica @ladygaga @carrieunderwood I'm Lady Gaga!!! She is amazing! 😊" | null | "2015-02-23 14:40:33 -0800" | "Bali, Republic of Indonesia" | "Kuala Lumpur" |
569,990,163,209,850,900 | "neutral" | 0.7007 | null | null | "Virgin America" | null | "giffgaffman" | null | 0 | "@VirginAmerica @ladygaga @carrieunderwood - Carrie!" | null | "2015-02-23 14:40:19 -0800" | "UK, USA. " | null |
569,989,504,431,317,000 | "neutral" | 1 | null | null | "Virgin America" | null | "HanlonBrothers" | null | 0 | "@VirginAmerica New marketing song? https://t.co/F2LFULCbQ7 let us know what you think?" | null | "2015-02-23 14:37:42 -0800" | "Gold Coast, Australia" | "Brisbane" |
569,989,321,698,074,600 | "neutral" | 1 | null | null | "Virgin America" | null | "emilybg78" | null | 0 | "@VirginAmerica @ladygaga @carrieunderwood Julie Andrews first but Lady Gaga wow'd me last night. Carrie? Meh." | null | "2015-02-23 14:36:58 -0800" | "Stockton, CA" | "Arizona" |
569,989,034,501,500,900 | "negative" | 1 | "Customer Service Issue" | 1 | "Virgin America" | null | "rachie1126" | null | 0 | "@VirginAmerica I called a 3-4 weeks ago about adding 3 flights from 2014 to my Elevate...they still haven't shown up...help!" | null | "2015-02-23 14:35:50 -0800" | "New York, NY" | "Eastern Time (US & Canada)" |
569,987,622,484,848,640 | "neutral" | 0.6858 | null | null | "Virgin America" | null | "adawson66" | null | 0 | "@VirginAmerica @ladygaga @carrieunderwood all are great , but I have to go with #CarrieUnderwood 😍👌" | "[33.57963333, -117.73024772]" | "2015-02-23 14:30:13 -0800" | null | null |
569,986,782,567,071,740 | "neutral" | 1 | null | null | "Virgin America" | null | "SocialPLC" | null | 0 | "@VirginAmerica @LadyGaga @CarrieUnderwood Sorry, Mary Martin had it first!" | null | "2015-02-23 14:26:53 -0800" | "Twin Cities, Minn." | "Eastern Time (US & Canada)" |
569,986,348,041,547,800 | "positive" | 1 | null | null | "Virgin America" | null | "jeffreymace01" | null | 0 | "@VirginAmerica @ladygaga @carrieunderwood love all three but you really can't beat the classics!" | null | "2015-02-23 14:25:09 -0800" | null | null |
569,982,307,634,794,500 | "neutral" | 0.6814 | null | 0 | "Virgin America" | null | "1stcrown" | null | 0 | "@VirginAmerica Flight 0736 DAL to DCA 2/24 2:10pm. Tried to check in could not. Status please." | null | "2015-02-23 14:09:06 -0800" | "USA" | "Central Time (US & Canada)" |
569,976,620,158,578,700 | "negative" | 1 | "Customer Service Issue" | 1 | "Virgin America" | null | "onerockgypsy" | null | 0 | "@VirginAmerica heyyyy guyyyys.. been trying to get through for an hour. can someone call me please? :/" | null | "2015-02-23 13:46:30 -0800" | "next city" | "Pacific Time (US & Canada)" |
569,973,821,396,152,300 | "negative" | 1 | "Late Flight" | 0.6789 | "Virgin America" | null | "noelduan" | null | 0 | "@VirginAmerica Hi, Virgin! I'm on hold for 40-50 minutes -- are there any earlier flights from LA to NYC tonight; earlier than 11:50pm?" | null | "2015-02-23 13:35:23 -0800" | "SF ↔ NY" | "Eastern Time (US & Canada)" |
569,972,508,499,284,000 | "positive" | 0.6922 | null | null | "Virgin America" | null | "Travelzoo" | null | 0 | "@VirginAmerica Congrats on winning the @Travelzoo award for Best Deals from an Airline (US) http://t.co/kj1iljaebV" | null | "2015-02-23 13:30:10 -0800" | "New York, NY" | "Pacific Time (US & Canada)" |
569,967,019,958,730,750 | "negative" | 1 | "Lost Luggage" | 1 | "Virgin America" | null | "gianagon" | null | 0 | "@VirginAmerica everything was fine until you lost my bag" | "[40.6413712, -73.78311558]" | "2015-02-23 13:08:21 -0800" | "New York + Panama" | "Eastern Time (US & Canada)" |
569,961,866,224,652,300 | "neutral" | 1 | null | null | "Virgin America" | null | "bxchen" | null | 0 | "@virginamerica Need to change reservation. Have Virgin credit card. Do I need to modify on phone to waive change fee? Or can I do online?" | null | "2015-02-23 12:47:52 -0800" | "San Francisco, CA" | "Eastern Time (US & Canada)" |
569,949,891,163,615,200 | "neutral" | 0.6492 | null | 0 | "Virgin America" | null | "seimatrun" | null | 0 | "@VirginAmerica I emailed your customer service team. Let me know if you need the tracking number." | null | "2015-02-23 12:00:17 -0800" | "Los Angeles" | null |
569,948,966,873,370,600 | "neutral" | 1 | null | null | "Virgin America" | null | "jamied7" | null | 0 | "@VirginAmerica hi I just booked a flight but need to add baggage, how can I do this?" | null | "2015-02-23 11:56:37 -0800" | "London, England" | "London" |
569,946,362,126,602,240 | "negative" | 1 | "Flight Attendant Complaints" | 0.3516 | "Virgin America" | null | "seimatrun" | null | 0 | "@VirginAmerica your airline is awesome but your lax loft needs to step up its game. $40 for dirty tables and floors? http://t.co/hy0VrfhjHt" | null | "2015-02-23 11:46:16 -0800" | "Los Angeles" | null |
569,942,903,683,813,400 | "positive" | 1 | null | null | "Virgin America" | null | "mrmichaellay" | null | 0 | "@VirginAmerica not worried, it's been a great ride in a new plane with great crew. All airlines should be like this." | "[36.08457854, -115.13780136]" | "2015-02-23 11:32:31 -0800" | "Floridian from Cincinnati " | "Eastern Time (US & Canada)" |
569,941,957,490,774,000 | "positive" | 1 | null | null | "Virgin America" | null | "TaylorLumsden" | null | 0 | "@VirginAmerica awesome. I flew yall Sat morning. Any way we can correct my bill ?" | null | "2015-02-23 11:28:46 -0800" | "Dallas, Texas" | "Mountain Time (US & Canada)" |
569,940,834,994,401,300 | "neutral" | 1 | null | null | "Virgin America" | null | "campusmoviefest" | null | 0 | "@VirginAmerica Or watch some of the best student films in the country at 35,000 feet! #CMFat35000feet http://t.co/KEK5pDMGiF" | null | "2015-02-23 11:24:18 -0800" | "USA" | "Eastern Time (US & Canada)" |
569,940,323,746,517,000 | "neutral" | 1 | null | null | "Virgin America" | null | "TaylorLumsden" | null | 0 | "@VirginAmerica first time flying you all. do you have a different rate/policy for media Bags? Thanks" | null | "2015-02-23 11:22:16 -0800" | "Dallas, Texas" | "Mountain Time (US & Canada)" |
569,935,232,033,366,000 | "negative" | 1 | "Customer Service Issue" | 1 | "Virgin America" | null | "meme_meng" | null | 0 | "@VirginAmerica what is going on with customer service? Is there anyway to speak to a human asap? Thank you." | null | "2015-02-23 11:02:02 -0800" | null | null |
569,934,395,865,493,500 | "neutral" | 1 | null | null | "Virgin America" | null | "kyle_romanoff" | null | 0 | "@VirginAmerica what happened to Doom?!" | null | "2015-02-23 10:58:43 -0800" | null | null |
569,933,816,963,342,340 | "negative" | 1 | "Customer Service Issue" | 1 | "Virgin America" | null | "GunsNDip" | null | 0 | "@VirginAmerica why can't you supp the biz traveler like @SouthwestAir and have customer service like @JetBlue #neverflyvirginforbusiness" | null | "2015-02-23 10:56:25 -0800" | null | "Pacific Time (US & Canada)" |
569,933,777,931,145,200 | "positive" | 1 | null | null | "Virgin America" | null | "artisticwritr87" | null | 0 | "@VirginAmerica I've applied more then once to be a member of the #inflight crew team...Im 100% interested. #flightattendant #dreampath -G" | null | "2015-02-23 10:56:16 -0800" | "Seattle, WA" | "Pacific Time (US & Canada)" |
569,933,405,506,310,140 | "negative" | 0.6792 | "Late Flight" | 0.3477 | "Virgin America" | null | "arieldaie" | null | 0 | "@VirginAmerica you're the best!! Whenever I (begrudgingly) use any other airline I'm delayed and Late Flight :(" | null | "2015-02-23 10:54:47 -0800" | "Los Angeles" | null |
569,933,360,564,342,800 | "negative" | 1 | "Can't Tell" | 1 | "Virgin America" | null | "GunsNDip" | null | 0 | "@VirginAmerica I have no interesting flying with you after this. I will Cancelled Flight my next four flights I planned.#neverflyvirginforbusiness" | null | "2015-02-23 10:54:36 -0800" | null | "Pacific Time (US & Canada)" |
569,929,243,146,088,450 | "negative" | 1 | "Can't Tell" | 1 | "Virgin America" | null | "GunsNDip" | null | 0 | "@VirginAmerica it was a disappointing experience which will be shared with every business traveler I meet. #neverflyvirgin" | null | "2015-02-23 10:38:14 -0800" | null | "Pacific Time (US & Canada)" |
569,926,998,824,394,750 | "negative" | 1 | "Flight Booking Problems" | 1 | "Virgin America" | null | "jsatk" | null | 0 | "@VirginAmerica I’m having trouble adding this flight my wife booked to my Elevate account. Help? http://t.co/pX8hQOKS3R" | "[0.0, 0.0]" | "2015-02-23 10:29:19 -0800" | "Lower Pacific Heights, SF, CA" | "Pacific Time (US & Canada)" |
569,923,394,990,420,000 | "neutral" | 0.6705 | null | 0 | "Virgin America" | null | "serenaklal" | null | 0 | "@VirginAmerica Can't bring up my reservation online using Flight Booking Problems code" | null | "2015-02-23 10:15:00 -0800" | "Chicago" | "Eastern Time (US & Canada)" |
569,922,008,588,222,460 | "neutral" | 1 | null | null | "Virgin America" | null | "openambit1" | null | 0 | "@VirginAmerica Random Q: what's the distribution of elevate avatars? I bet that kitty has a disproportionate share http://t.co/APtZpuROp4" | null | "2015-02-23 10:09:30 -0800" | null | null |
569,920,824,905,306,100 | "neutral" | 0.6545 | null | 0 | "Virgin America" | null | "cabowine" | null | 0 | "@VirginAmerica I <3 Flying VA But Life happens and I am trying to #change my trip JPERHI Can you help.VA home page will not let me ?" | null | "2015-02-23 10:04:47 -0800" | "Los Cabos,Mexico" | "Arizona" |
569,919,041,244,147,700 | "negative" | 1 | "Can't Tell" | 0.6513 | "Virgin America" | null | "MaryAnnTaylorT" | null | 0 | "@VirginAmerica Why is the site down? When will it be back up?" | null | "2015-02-23 09:57:42 -0800" | "New York, NY" | "Arizona" |
569,915,941,192,015,900 | "neutral" | 1 | null | null | "Virgin America" | null | "RamotControl" | null | 0 | "@VirginAmerica "You down with RNP?" "Yeah you know me!"" | null | "2015-02-23 09:45:23 -0800" | null | "Pacific Time (US & Canada)" |
569,913,339,427,434,500 | "neutral" | 0.6639 | null | 0 | "Virgin America" | null | "losermelon" | null | 0 | "@VirginAmerica hi, i did not get points on my elevate account for my most recent flight, how do i add the flight and points to my account?" | null | "2015-02-23 09:35:03 -0800" | null | null |
569,911,816,937,033,700 | "negative" | 1 | "Cancelled Flight" | 1 | "Virgin America" | null | "AlisonK33774854" | null | 0 | "@VirginAmerica I like the TV and interesting video . Just disappointed in Cancelled Flightled flight when other flights went out to jfk on Saturday ." | null | "2015-02-23 09:29:00 -0800" | null | null |
569,911,674,158,731,260 | "negative" | 1 | "Late Flight" | 1 | "Virgin America" | null | "GunsNDip" | null | 0 | "@VirginAmerica just landed in LAX, an hour after I should of been here. Your no Late Flight bag check is not business travel friendly #nomorevirgin" | null | "2015-02-23 09:28:26 -0800" | null | "Pacific Time (US & Canada)" |
569,911,218,942,517,250 | "neutral" | 0.6765 | null | 0 | "Virgin America" | null | "yazdanagh" | null | 0 | "@VirginAmerica why is flight 345 redirected?" | null | "2015-02-23 09:26:37 -0800" | null | null |
569,910,981,868,060,700 | "negative" | 1 | "Customer Service Issue" | 0.6863 | "Virgin America" | null | "MerchEngines" | null | 0 | "@VirginAmerica Is it me, or is your website down? BTW, your new website isn't a great user experience. Time for another redesign." | null | "2015-02-23 09:25:41 -0800" | "Los Angeles, CA" | "Arizona" |
569,909,224,521,642,000 | "negative" | 1 | "Customer Service Issue" | 0.6771 | "Virgin America" | null | "ColorCartel" | null | 0 | "@VirginAmerica I can't check in or add a bag. Your website isn't working. I've tried both desktop and mobile http://t.co/AvyqdMpi1Y" | null | "2015-02-23 09:18:42 -0800" | "Austin, TX" | "Mountain Time (US & Canada)" |
569,907,336,485,019,650 | "negative" | 1 | "Can't Tell" | 0.659 | "Virgin America" | null | "MustBeSpoken" | null | 0 | "@VirginAmerica - Let 2 scanned in passengers leave the plane than told someone to remove their bag from 1st class bin? #uncomfortable" | null | "2015-02-23 09:11:12 -0800" | null | null |
569,896,805,611,089,900 | "negative" | 1 | "Flight Booking Problems" | 0.6714 | "Virgin America" | null | "mattbunk" | null | 0 | "@virginamerica What is your phone number. I can't find who to call about a flight reservation." | null | "2015-02-23 08:29:21 -0800" | "Sterling Heights, MI" | "Eastern Time (US & Canada)" |
569,894,449,620,369,400 | "negative" | 1 | "Customer Service Issue" | 1 | "Virgin America" | null | "louisjenny" | null | 0 | "@VirginAmerica is anyone doing anything there today? Website is useless and no one is answering the phone." | null | "2015-02-23 08:19:59 -0800" | "Washington DC" | "Quito" |