## 6.3.1.13.12  Display Technical Users
This app shows all technical users that exist in the system. To call the app, log on to your SAP Fiori launchpad and go to Identity and Access Management Display Technical Users .
## Purpose
This app has two tabs:
- Technical User
- SAP Support User Request Log
In the Technical User tab, you can display technical users that can be services that are used to automate technical tasks in the system, for example, a print queue user who pulls print jobs remotely. In addition, the service and support users of the software provider or hosting provider are technical users.
In the SAP Support User Request Log tab, you can display more information about when and why SAP support users accessed your customer system in the past 12 months. For each support user, the relevant incident ID, access level, access category, customer user, request date and validity date is displayed when you click on the required entry in the Users list. SAP support user IDs are pseudonymized to respect the data subject rights of SAP employees according to GDPR.
For more information about access levels and access categories, see the Related Information section.
## Key Features
You can use this app to:
- Lock or unlock the following types of technical users: Print users and communication users
- Change the user name and password of some types of technical users
- Display details of which support users were created for the system
- Display all technical users in the system
- Export user data (such as User ID or User Group ) to a spreadsheet if required
##  Note
To lock and unlock communication users, use the Maintain Communication Users app. See section Related Information.
All users are assigned to one of the following user groups:
| User Groups Group   | Explanation                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        |
|---------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| SAP Technical Users | These users are predefined by SAP to run tasks in the sys- tem for cloud operation activities and automated processes. SAP technical users are also required for customer-specific tasks, such as running and scheduling jobs. The required job template contains the SAP technical user needed to run the job by default.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         |
| Communication Users | In this group, all communication users used in communica- tion arrangements that are managed by customers are dis- played. Communication users are technical users required for com- munication between your system and any integrated sys- tem. The following types of communication users are availa- ble: • SAP communication users: Predefined by SAP • Communication users: Created by customers Custom communication users are created in the Maintain Communication Users app and are assigned to systems for inbound and outbound communication. These technical users either use basic authentication or certificates to communicate between your system and the integrated system. The communication system, to- gether with a communication scenario, is assigned to a communication arrangement. Thus, all communication scenario roles are assigned to the communication user which provides this user with all permission required for the connection between your system and the integrated system. |
| Support Users       | SAP uses support users to provide customers with support if issues occur in the system. These users only exist tempo- rarily and are deleted by SAP after the support process is completed.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        |
## Supported Device Types
- Desktop
- Tablet
## SAP Technical Users
| SAP*         | This user has always been used in on-premise systems to log on to newly created tenants. This user is locked in your tenant and it'sn't used for any system operation.                                                                                                                                              |
|--------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| SAP_CUST_BUS | This user is a reference user assigned to all customer busi- ness users and SAP support users. General authorizations required for basic system access are assigned through this reference (for example to access SAP Fiori launchpad). The user can't be used by itself. It's locked and has no logon credentials. |
| SAP_LMADM    | This user is used for system internal, automated software lifecycle management across all tenants. It's used in proc- esses that need to update tenant-specific data after changes to tenant-independent data. This user is unlocked. External system logon isn't possible.                                         |
| SAP_SMTP_IN  | This user is used as the SMTPmail server user.                                                                                                                                                                                                                                                                      |
| SAP_SPC      | This user is used for SAP-internal automated system opera- tion.                                                                                                                                                                                                                                                    |
| SAP_SYSTEM   | This user is the default user to run system-internal technical jobs.                                                                                                                                                                                                                                                |
| SAP_WFRT     | This user is used by SAP Business Workflow for the auto- mated background processing of work items.                                                                                                                                                                                                                 |
| SAP_WSRT     | This user is used for system internal processing in the Web service runtime.                                                                                                                                                                                                                                        |
## Component for Customer Incidents
If you need support or experience issues, please report an incident under component BC-SRV-APS-IAM .
## Related Information
Business Catalogs for Identity and Access Management Apps [page 2809] Maintain Communication Users [page 2708] Access Levels [page 2797] Access Categories [page 2799]