## 8.1 Providing Details for SAP HANA Service Database Problems
If your problem is related to a SAP HANA service database, the details you need to provide differ depending on the environment or infrastructure provider the database is provisioned in.
| Infrastructure Provider                                                    | Details You Need to Provide                         | How to Find the Details You Need                                                                                                                                                                                                                                                                                                                                                                 |
|----------------------------------------------------------------------------|-----------------------------------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| Azure regions AWSregions (databases provisioned before June 4, 2018)       | The URL of the space the database is provisioned in | 1. In the SAP BTP cockpit, navigate to the org and space the database is provisioned in. 2. In the navigation area, go to SAP HANA Database Systems . 3. Choose the affected Database System . 4. Copy the URL from the overview of the affected database system. Example URL: https:// account.hana.ondemand.c om/cockpit#/ globalaccount/<id>/ subaccount/<id>/org/ <id>/dbsystems/<id>/       |
| AWSregions (databases provisioned after June 4, 2018) Google Cloud regions | The service instance ID                             | 1. In the SAP BTP cockpit, navigate to the space the SAP HANAservice instance is provisioned in. 2. In the navigation area, choose Services Service Instances . 3. In the list of available services, find your SAP HANAservice instance and choose  Open Dashboard from the Actions column. 4. Copy the service instance GUID under Details ID . Example GUID: ad539b83-39bd-4ff4-8b41-1a5dfdf |
| China (Shanghai) region                                                    | See Getting Support                                 |                                                                                                                                                                                                                                                                                                                                                                                                  |
| Government Cloud (US) region                                               | Please contact your operator.                       |                                                                                                                                                                                                                                                                                                                                                                                                  |
## Related Information
Providing Details for Database Problems in the Neo Environment