CIRCULAR
SEBI/HO/OIAE/IGRD/CIR/P/2023/183
December 01, 2023
To,
All Recognized Stock Exchanges (including Commodity Exchanges)
All Depositories
All Listed Companies
All SEBI Registered Intermediaries
Association of Investment Bankers of India
Association of Mutual Funds in India
Association of Portfolio Managers in India
BSE Administration & Supervision Ltd.
Indian REITs Association
Trustees Association of India
Dear Sir/Madam,
Subject: Extension of timeline for implementation of provisions of circular
SEBI/HO/OIAE/IGRD/CIR/P/2023/156 dated September 20, 2023 on Redressal of investor
grievances through the SEBI Complaint Redressal (SCORES) Platform and linking it to Online
Dispute Resolution platform.
1. The provisions of circular with ref. no. SEBI/HO/OIAE/IGRD/CIR/P/2023/156 dated September
20, 2023 related to work flow of processing of investor grievances by Entities and framework
for monitoring and handling of investor complaints by the Designated Bodies were required to
come into force with effect from December 04, 2023.
2. Further, the designated bodies referred to in the Schedule II of circular
SEBI/HO/OIAE/IGRD/CIR/P/2023/156 dated September 20, 2023 were required to apply for
SCORES Authentication and/or for Application Programming Interface (API) integration with
SCORES within such period so as to ensure that Designated Bodies can comply with provisions
of the said circular by December 04, 2023 and onwards.
3. It has been decided to extend the effective date of implementation of above said provisions to
April 01, 2024.
4. Accordingly, Circular SEBI/HO/OIAE/IGRD/CIR/P/2023/156 dated September 20, 2023 shall
rescind the Master Circular on the redressal of investor grievances through the SEBI
Complaints Redress System (SCORES) platform SEBI/HO/OIAE/IGRD/P/CIR/2022/0150
dated November 07, 2022 on SCORES with effect from April 01, 2024.
5. The Entities however, shall continue to submit the Action Taken Report (“ATR”) on SCORES
within 21 calendar days from the date of receipt of the complaint as directed in circular
SEBI/HO/OIAE/IGRD/CIR/P/2023/156 dated September 20, 2023.
6. This Circular is issued in exercise of powers conferred under Section 11(1) of the Securities
and Exchange Board of India Act, 1992 to protect the interests of investors in securities and to
promote the development of, and to regulate the securities market.
7. This Circular is available on SEBI website at www.sebi.gov.in.
Yours faithfully,
Vandana Rajesh Kumar
Deputy General Manager
Investor Grievance Redressal Division
Office of Investor Assistance and Education
Tel No. 022 26449646
Email id - vandanak@sebi.gov.in
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