Lok Sabha Question No. 4249 (UNSTARRED), answered on 2026-03-18
Subject: Anti-Spam Framework
Ministry: COMMUNICATIONS
Asked by: Adv. Adoor Prakash, Dr. Amar Singh, Shri K Sudhakaran, Shri Charanjit Singh Channi, Shri Saptagiri Sankar Ulaka, Shri Benny Behanan

## GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS DEPARTMENT OF TELECOMMUNICATIONS

## LOK SABHA UNSTARRED QUESTION NO. 4249 TO BE ANSWERED ON 18 TH  MARCH, 2026

## ANTI-SPAM FRAMEWORK

4249.   ADV. ADOOR PRAKASH: DR. AMAR SINGH: SHRI K SUDHAKARAN: SHRI CHARANJIT SINGH CHANNI: SHRI SAPTAGIRI SANKAR ULAKA: SHRI BENNY BEHANAN:

Will the Minister of COMMUNICATIONS be pleased to state:

- (a) the number of spam call complaints received during the last three years, State/UT-wise;
- (b) the  State/UT-wise  number  of  telecom  resources  disconnected  under  the  new  TRAI framework, month-wise since its inception;
- (c) whether the Government is moving to action on AI-flagged suspected spam without formal complaints;
- (d) if so, the operating thresholds, safeguards against false positives and appeal mechanisms for wrongly impacted subscribers;
- (e) whether the Government is considering placing in the public domain any outcome metrics (spam reduction, fraud prevention, wrongful blocks) to ensure transparency and if so, the details thereof?

## ANSWER

## MINISTER OF STATE FOR COMMUNICATIONS AND RURAL DEVELOPMENT (DR. PEMMASANI CHANDRA SEKHAR)

- (a) Unsolicited  Commercial  Communication  (UCC)  or  spam  calls  are  regulated  by  Telecom Regulatory  Authority  of  India  (TRAI)  under  Telecom  Commercial  Communications  Customer Preference  Regulations  (TCCCPR).  As  per  the  information  provided  by  the  Access  Service Providers, UCC complaints received by the Terminating Access Service Providers during the last three years, are as follows:

|   Period | Complaints against Registered Telemarketers   | Complaints against Unregistered Telemarketers   | Total UCC Complaints   |
|----------|-----------------------------------------------|-------------------------------------------------|------------------------|
|     2023 | 1,39,886                                      | 12,22,946                                       | 13,62,932              |
|     2024 | 1,91,430                                      | 17,47,327                                       | 19,38,757              |
|     2025 | 5,07,761                                      | 26,02,074                                       | 31,09,835              |

(b) As per the information provided by the Access Service Providers, the details of resources disconnected under the new TRAI framework, month-wise since its inception i.e. from May 2025, is as under:

| Period   |   Disconnection(Senders/ Numbers) |
|----------|-----------------------------------|
| May-25   |                              3949 |
| June-25  |                              4970 |
| July-25  |                              5141 |
| Aug-25   |                              5431 |
| Sep-25   |                              5428 |
| Oct-25   |                              1345 |
| Nov-25   |                              5300 |
| Dec-25   |                              1024 |
| Jan-26   |                               429 |

(c) & (d) TRAI vide its  Direction  dated  27.02.2026,  mandated  Access  Service  Providers  to leverage  the  intelligence  generated  through  their  deployed  AI/ML-based  systems  for  initiating regulatory  actions  against  suspected  UCC.  The  said  Direction,  inter-alia,  requires  that  whenever suspected spamming activity is detected through Artificial Intelligence (AI)/ Machine Learning (ML) systems deployed by the Access Service Providers, the concerned Access Service Providers shall undertake  re-verification  of  the  Know  Your  Customer  (KYC)  documents  of  the  suspected  UCC sender.  In case of repetition of such activity, the Access Service Providers shall carry out the physical verification of the sender.  If it is found that the telecom resources are being misused by the sender for sending UCC, the action against the telecom resources allotted to the sender shall be taken by the Access Service Providers, as per the Direction.

- (e) TRAI publishes the relevant information through Annual Reports and Press Releases.

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