Lok Sabha Question No. 752 (UNSTARRED), answered on 2026-02-04
Subject: District Consumer Disputes Redressal Commission
Ministry: CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION
Asked by: Shri Atul Garg

## Government of India

## Ministry of Consumer Affairs, Food and Public Distribution Department of Consumer Affairs

## LOK SABHA

## UNSTARRED QUESTION NO. 752

TO BE ANSWERED ON 04.02.2026

## DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION

## 752. SHRI ATUL GARG:

Will the Minister of CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION be pleased to state:

- (a) the number  of  consumer  complaints  registered in the District  Consumer  Disputes  Redressal Commission of Ghaziabad during the last two years;
- (b) the status of the vacancy of the President and Members in the district Commission and the measures taken to fill them;
- (c) the details of the complaints received against real estate developers and builder firms in the district;
- (d) the status of the implementation of the 'e-Daakhil' portal for online filing of consumer complaints in the State; and
- (e) the steps taken to organize consumer awareness programmes (Jago Grahak Jago) in the schools and colleges of the city?

## ANSWER

## THE MINISTER OF STATE CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION (SHRI B.L.VERMA)

- (a) : During the last two years (2024 & 2025), a total of 1,135 consumer cases have been filed before the Ghaziabad District Consumer Disputes Redressal Commission.
- (b) : Under  the  provisions  of  the  Consumer  Protection  Act,  2019,  it  is  the  responsibility  of  the  State Governments  to  fill  up  the  vacancies  of  President  and  Members  in  the  State  Commissions  and  District Commissions. Further, as per Rule 6(4) of the Consumer Protection (Qualification for appointment, method of recruitment, procedure of appointment, term of office, resignation and removal of the President and members of the State Commission and District Commission) Rules, 2020, the process of appointments shall be initiated by the State Government atleast 6 months before the vacancy arises. Also, the Central Government has been continuously taking up the matter with the State Governments/UT Administrations for expeditious filling up of the existing and anticipated vacancies of President and Members of the Consumer Commissions.

As per Section 32 of the Consumer Protection Act, 2019, if, at any time, there is a vacancy in the office of the President or Member of the District Commission, the State Government may, by notification, direct -

- a) any other District Commission specified in that notification to exercise the jurisdiction in respect of that district also; or
- b) the President or a member of any other District Commission specified in that notification to exercise the powers and discharge the functions of the President or member of that District Commission also.

At  present,  the  post  of  President  in  Ghaziabad  District  Consumer  Disputes  Redressal  Commission  is vacant and the posts of two Members are filled up.

(c)  : A total of 53 consumer cases have been filed against Real estate developers and builder firms before Ghaziabad District Consumer Disputes Redressal Commission.

(d)  : The e-Daakhil portal,  launched  in  2020,  facilitated  online  filing,  fee  payment  and  case  monitoring. Further,  to  modernize  the  existing  applications  with  the  latest  technologies,  the  entire  efiling  monitoring system of consumer complaints was revamped as 'e-Jagriti' platform, which integrates existing applications (OCMS,  e-Daakhil,  NCDRC  CMS,  CONFONET)  into  a  single,  scalable  platform,  allowing  users  to  file complaints seamlessly from anywhere with multilingual support and is operational since 1st January, 2025 and has been accessible to the National, State, Circuit Bench and District Consumer Commissions across the country including the State of Uttar Pradesh.

(e)  : The  Department  has  been  conducting  country-wide,  including  in  Ghaziabad,  multimedia  awareness campaigns titled 'Jago Grahak Jago' under Consumer Awareness Scheme. Consumers are made aware of fair trade practices, grievance redressal mechanisms, and various other consumer related issues through all media including  electronic,  digital,  outdoor  and  social  media  and  participation  in  fairs  and  festivals.  Under  the scheme, grant-in-Aid are provided by the Department to States / UTs for carrying out activities on consumer awareness with local content in regional level. Comic books on consumer awareness messages in the form of stories, have been circulated for distribution in EMRS schools and Kendriya Vidyalaya. The digital versions of these comic books have also been uploaded on Rashtriya e-Pustalaya web portal.

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