Lok Sabha Question No. 3054 (UNSTARRED), answered on 2026-03-11
Subject: Right to Repair
Ministry: CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION
Asked by: Shri Suresh Kumar Shetkar, Shri Vijayakumar Alias Vijay Vasanth

## Government of India

## Ministry of Consumer Affairs, Food and Public Distribution Department of Consumer Affairs

## LOK SABHA UNSTARRED QUESTION NO. 3054

TO BE ANSWERED ON 11.03.2026

## RIGHT TO REPAIR

3054.   SHRI VIJAYAKUMAR ALIAS VIJAY VASANTH: SHRI SURESH KUMAR SHETKAR:

## Will the Minister of CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION be pleased to state:

- (a) whether the Government has reviewed the implementation status of the Right to Repair framework across the country and if so, the details thereof and if not, the reasons therefor;
- (b) whether it is a fact that several product categories and major brands are presently not covered under the Right to Repair initiative and if so, the details thereof and reasons for such exclusion;
- (c) whether the Government has received complaints regarding non-availability of repair manuals, spare parts  and  diagnostic  tools  from  manufacturers  and  if  so,  the  number  of  complaints  received  and action taken thereon;
- (d) whether any timeline has been fixed to expand the Right to Repair framework to additional sectors including consumer electronics, appliances and automobiles and if so, the details thereof;
- (e) whether  complaints  have  been  received  alleging  that  consumer  grievances  filed  on  the  online Consumer Affairs portal are being closed without consultation or consent of complainants and if so, the details thereof; and
- (f) if so, the details thereof?

## ANSWER

## THE MINISTER OF STATE CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION (SHRI B.L.VERMA)

(a) to (f): The Department has launched, the Right to Repair Portal India (https://righttorepairindia.gov.in/) to provide consumers with an easy access to information for repairing their products and enabling them to reuse it.

A  total  of  sixty-six  (66)  companies  have  been  on-boarded  on  the  Right  to  Repair  Portal,  India including  major  brands  across  four  sectors:  Automobile,  Consumer  Durables,  Mobile  &  Electronics  and Farming Equipment.

The Department hosted a National Workshop on the Right to Repair Framework for the Mobile and Electronic Sectors. The primary goal of the workshop was to address the current challenges in the repair and reuse of mobile and electronic products. The objective was to ensure that the product is not designed to fail but designed to last long so that consumers are not compelled to purchase new products due to a lack of repair options or exorbitant repair costs. The workshop encouraged the stakeholders on key parameters for accessing  and  evaluating  repairability,  promoting  longevity  in  product  design,  and  democratizing  repair information to enhance consumer experiences in reusing the mobile and electronics products they own.

The National Consumer Helpline (NCH) administered by the Department of Consumer Affairs has emerged as a single point of access to consumers across the country for their grievance redressal at  prelitigation stage. Consumers can register their grievances from all over the country in 17 languages including Hindi,  English,  Kashmiri,  Punjabi,  Nepali,  Gujarati,  Marathi,  Kannada,  Telugu,  Tamil,  Malayalam, Maithili,  Santhali,  Bengali,  Odia,  Assamese  and  Manipuri  through  a  toll-free  number  1915.  These grievances can be registered on Integrated Grievance Redressal Mechanism (INGRAM), an omni-channel IT enabled central portal, through various channels- WhatsApp (8800001915), SMS (8800001915), email (nch-ca@gov.in), the NCH app, the web portal (consumerhelpline.gov.in) and the Umang app, as per their convenience.

Consumers who register their grievance/complaint on the helpline including  refunds  for defective products,  repair  of  products,  repeat  repairs  or  replacement  of  defective  parts  are  provided  with  a  unique docket number to track the status of their complaint in real time. 1,398 companies, who have voluntarily partnered with NCH as part of the 'Convergence' programme directly respond to these grievances according to their redressal process and revert by providing a feedback to the complainant on the portal. Complaints against  those  companies  who  have  not  partnered  with  the  helpline  are  forwarded  to  the  company  for redressal.

The  National  Consumer  Helpline  (NCH)  has  successfully  facilitated  refund  of  ₹52  crore  to consumers between 25 th  April 2025 and 31 st  January 2026. This significant redressal was achieved across 31 sectors, effectively addressing 79,521 consumer grievances related to refund claims.

A  feedback  mechanism  has  been  implemented,  enabling  consumers  to  share  their  feedback  and suggestions  by  visiting  the  web  link  at  https://consumerhelpline.gov.in/public/feedback    and  filling  out  a short form. The feedback and suggestions received are regularly analyzed to enhance consumer satisfaction and improve the effectiveness of the helpline.

*****