Lok Sabha Question No. 286 (UNSTARRED), answered on 2016-02-25
Subject: Delay of Air India Flights
Ministry: CIVIL AVIATION
Asked by: T.G. VENKATESH BABU, RAMACHANDRAN MULLAPPALLY, R.P. MARUTHARAJAA, DEVJI MANSINGRAM PATEL

286.

## GOVERNMENT OF INDIA MINISTRY OF CIVIL AVIATION LOK SABHA UNSTARRED QUESTION NO. 286

8 February 2016) 25th

(To be answered on the

## DELAY OF AIR INDIA FLIGHTS

SHRI VENKATESH BABU T.G. SHRI MULLAPPALLY RAMACHANDRAN SHRI RP. MARUTHARAJAA SHRI DEVJI M: PATEL

## Will the Minister of CIVIL AVIATION

to state:be pleased

- the number of complaints received for delayed Air India's flights both and the current year till January, 2016, yearwise;
- for delayed flights by Air India during the (c) the funds given as compensation said period, year-wise;
- the details of the enquiry conducted by the Government regarding such (b) complaints during the above period;
- (d) the reasons for frequent delayed flights by Air India; and
- taken/being taken by the Government in this regard? (e) the remedial steps

ANSWER

Minister of State in the Ministry of CIVIL AVIATION

(a) india flights both Domestic and & January 2016 are given below:-

Period

No. of Complaints

Jan to Dec 2013

829

Jan to Dec 2014

1943

Jan to Dec 2015

3507

January 2016

394

(Dr Mahesh Sharma)

- handling in place; :Air India has a wherein all section arealissue are acknowledged and a required: After examining the complaints; a final reply within 21 days: Endeavor is made to give complainant: procedure
- for the last three years and the currene for delay are attached as Annexure: tili January, 2016 along with reasons year
- of more than two hours; at are to be for the Airport: No monitory compensation period paid
- meeting is conducted every day To ensure better on time ecorrective steps based on the day at review. Regular and airspace, S0 that en-route handlers and airports airports held with other stake holders like meetings are operator to minimize delays. operations congestion previous ground

initiatives have been taken to In addition to improve on time increase the availability of resources

The detailed data of delayed fiights for the last three years and the current year till January, 2016 is given a5 under:

| Summary   | Summary                      | 2013    | 2014    | 2015    | Jan-16   |
|-----------|------------------------------|---------|---------|---------|----------|
|           | No. of Departures/ Take Offs | Overall | Overall | Overall | Overall  |
| 2         | Scheduled                    | 148549  | 149595  | 150924  | 13006    |
| 3         | Cancelled                    | 1823    | 2096    | 1662    | 169      |
|           | Operated                     | 146726  | 147499  | 149262  | 12837    |
| 5         | Delays > 15 mins             | 31219   | 39355   | 36033   | 4144     |
|           | On Time departures           | 115507  | 108144  | 113229  | 8693     |
|           | On time Percentage           | 78.7%   | 73.3%   | 75.9%   | 67.7%/   |

| No:   | IATA DELAY HEAD*                | 2013 2014   | 2013 2014   | 2013 2014   | 2013 2014   | 2015        | 2013 2014   | Jan-16      | 2013 2014   |
|-------|---------------------------------|-------------|-------------|-------------|-------------|-------------|-------------|-------------|-------------|
|       |                                 | Occwrences; | Rate (%)    | Occurrences | Rate (%     | Occurrences | Rate (%)    | Occurrences | Rate (%     |
|       | Reactionary                     | 22423       | 15.3%       | 27672       | 18.8%       | 25142       | 16.8%       | 2940        | 22.9%       |
|       | Weather                         | 874         | 0.6%        | 1029        | 0.7%        | 888         | 0.6%        | 212         | 1.7%        |
| 3     | Miscellaneous                   | 323         | 0.2%        | 292         | 0.2%        | 221         | 0.1%        | 20          | 0.2%        |
|       | Airport and Govt Authorities    | 1584        | 1.1%        | 1569        | 1.1%        | 1523        | 1.0%        | 225         | 1.8%        |
| 5     | Technical                       | 1667        |             | 1972        | 1.3%        | 2142        | 1.4%        | 189         | 1.5%        |
|       | Flight Operations and Crewing   | 995         | 0.7%        | 2061        | 1.4%        | 1929        | 1,.3%       | 189         | 1.5%        |
|       | Air Traffic Flow Management     | 1713        | 1.2%        | 2751        | 1.9%        | 2389        | 1.6%        | 198         |             |
| 8     | Passenger and Baggage Handling_ | 703         | 0.59        | 890         | 0.6%        | 864         | 0.6%        | 106         | 0.8%        |
| 9     | Aircraft & Ramp Handling        | 582         | 0.4%        | 722         | 0.59        | 683         | 0.5%        | 56          | 0.4%        |
| 10    | Damage to Aircraft              |             | 0.1%        |             | 0.1%        | 84          | 0.1%        |             | 0.0%        |
|       | EDP Equipment failure           | 122         | 0.[%        | 215         | 0.1%        |             | 0.1%        | 5           | 0.0%        |
|       | Cargo & Mail Handling           |             | 0.0%        | 26          | 0.0%        | 14          | 0,0%        |             | 0.0%        |
| 13    | AL Specific Delays              | 100         | 0.[%        | 45          | 0.0%        | 40          | 0.0%        | 3           | 0.0%        |
| TOTAL | TOTAL                           | 31219       | 21.3%       | 39355       | 26.7%       | 36033       | 24.1%       | 4144        |             |