Lok Sabha Question No. 4340 (UNSTARRED), answered on 2026-03-18
Subject: Post Offices and Service Centres in Ambedkar Nagar
Ministry: COMMUNICATIONS
Asked by: Shri Lalji Verma

## GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS DEPARTMENT OF POSTS

## LOK SABHA UNSTARRED QUESTION NO. 4340 TO BE ANSWERED ON 18 TH  MARCH, 2026

## POST OFFICES AND SERVICE CENTRES IN AMBEDKAR NAGAR

## †4340. SHRI LALJI VERMA:

Will the Minister of COMMUNICATIONS be pleased to state:

- (a) the  total  number  of  post  offices  and  service  centres  of  the  Postal  Department  currently operational in Ambedkar Nagar district;
- (b) the current status of mobile communication and internet facilities in rural development blocks of the district such as Bhiti, Jalalpur, Tanda and Akbarpur;

(c) whether Ambedkar Nagar district has been included in the second phase of the BharatNet project  or  the  fifth-generation  telecommunications  service  expansion  plan  and  if  so,  the  details thereof; and

(d) the the number of complaints received regarding poor quality of telecommunications services or delays in postal delivery during the last two years along with the action taken for redressal thereof?

## ANSWER

## MINISTER OF STATE FOR COMMUNICATIONS AND RURAL DEVELOPMENT (DR. PEMMASANI CHANDRA SEKHAR)

- (a) There are 322 number of post offices and no service centres of the Postal Department is operational in Ambedkar Nagar district.
- (b) The mobile coverage status and internet status in the 09 Blocks of District Ambedkar Nagar as on date are given below:

| Sl. No. Block   | Villages   | 2G covered Villages, by at least one TSP   | 4G covered Villages, by at least one TSP   | 5G covered Villages, by at least one TSP   | Mobile Internet Availability (with 4G)   |
|-----------------|------------|--------------------------------------------|--------------------------------------------|--------------------------------------------|------------------------------------------|
| 1Akbarpur       | 199        | 199                                        | 199                                        | 171                                        | 199                                      |
| 2Baskhari       | 130        | 130                                        | 130                                        | 107                                        | 130                                      |
| 3Bhiti          | 179        | 179                                        | 179                                        | 134                                        | 179                                      |
| 4Bhiyawan       | 143        | 143                                        | 143                                        | 112                                        | 143                                      |
| 5Jahangir Ganj  | 266        | 266                                        | 266                                        | 257                                        | 266                                      |
| 6Jalal Pur      | 160        | 160                                        | 160                                        | 119                                        | 160                                      |
| 7Katehari       | 186        | 186                                        | 186                                        | 169                                        | 186                                      |
| 8Ram Nagar      | 205        | 205                                        | 205                                        | 163                                        | 205                                      |
| 9Tanda          | 271        | 271                                        | 271                                        | 250                                        | 271                                      |
| Total           | 1,739      | 1,739                                      | 1,739                                      | 1,482                                      | 1,739                                    |

(c) Ambedkar Nagar has been included in second phase of the Bharat Net project. In Ambedkar Nagar, out of total 929 Gram Panchayats including BHQs (Block Headquarters), 818 GPs (including BHQs) have been connected with Optical Fiber under the BharatNet Ph-I & Ph-II Projects to provide internet connectivity at GP / BHQ level as given below:

| No. Block        |   No. of GPs (incl. BHQ) |   No. of GPs (incl. BHQ) connected with fiber under Phase-I |   No. of GPs (incl. BHQ) connected with fiber under Phase-II |   GPs (incl. BHQ) connected on fiber |
|------------------|--------------------------|-------------------------------------------------------------|--------------------------------------------------------------|--------------------------------------|
| 1.Akbarpur       |                      137 |                                                           0 |                                                          137 |                                  137 |
| 2.Baskhari       |                       71 |                                                           0 |                                                           71 |                                   71 |
| 3. Bhiti         |                       93 |                                                          80 |                                                            0 |                                   80 |
| 4.Bhiyawan       |                       84 |                                                          76 |                                                            0 |                                   76 |
| 5. Jahangir Ganj |                      102 |                                                          88 |                                                            0 |                                   88 |
| 6. Jalal Pur     |                      121 |                                                          99 |                                                            0 |                                   99 |
| 7. Katehari      |                       98 |                                                          86 |                                                            0 |                                   86 |
| 8.Ram Nagar      |                      104 |                                                          86 |                                                            0 |                                   86 |
| 9.Tanda          |                      119 |                                                          95 |                                                            0 |                                   95 |
| Total            |                      929 |                                                         610 |                                                          208 |                                  818 |

(d) (i) As per the Centralized Public Grievance Redress and Monitoring System (CPGRAMS)  portal,  total  number  of  grievances  received  regarding  the  poor  quality  of telecommunication services for two Financial Years is as below:

| Period (FY)            | Received   | Disposed   |
|------------------------|------------|------------|
| 2024-25                | 25,342     | 25,342     |
| 2025-26 (till Feb '26) | 50,797     | 50,466     |

Out of these grievances, the number of complaints received in respect of Ambedkar Nagar district, Uttar Pradesh, two Financial Years is given below:

| Period (FY)            |   Received |   Disposed |
|------------------------|------------|------------|
| 2024-25                |         23 |         23 |
| 2025-26 (till Feb '26) |         38 |         38 |

(ii) Following  number  of  complaints  have  been  received  regarding  delay  in  Postal Services on different platforms in Ambedkar Nagar in Uttar Pradesh Circle in last two years:

|   Manual Complaints |   CPGRAMS Complaints | CRMComplaints   |
|---------------------|----------------------|-----------------|
|                 239 |                  227 | 1,273           |

The Complaint redressal involves registering grievances via portals [e.g., CPGRAMS, NCH, CRM,  and  Social  Media(X)]  which  are  then  forwarded  to  relevant  offices/  sub  division  for investigation and action, usually within 7-15 days. Actions include investigation, conciliation, or formal replies with options to appeal if dissatisfied, Complainant can escalate to higher authorities or legal forums. The complaint monitoring groups have been formed at Circle/Regional/Divisional level. The complaint could be initiated through any portal CPGRAMS, CRM etc.

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