Lok Sabha Question No. 380 (STARRED), answered on 2026-03-18
Subject: National Roadmap to Transform the Department of Posts into Large-scale Public Logistics Organisation
Ministry: COMMUNICATIONS
Asked by: Shri Bhojraj Nag, Smt. Smita Uday Wagh

## GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS DEPARTMENT OF POSTS

## LOK SABHA STARRED QUESTION NO. 380 TO BE ANSWERED ON 18 TH  MARCH, 2026

## NATIONAL ROADMAP TO TRANSFORM THE DEPARTMENT OF POSTS INTO LARGE-SCALE PUBLIC LOGISTICS ORGANISATION

## †*380.  SMT. SMITA UDAY WAGH: SHRI BHOJRAJ NAG:

Will the Minister of COMMUNICATIONS be pleased to state:

- (a) the details of the specific steps being undertaken to transform the Department of Posts into a large-scale  public  logistics    and  e-commerce  support  organisation  under  the  national  roadmap particularly in Jalgaon Lok Sabha constituency of Maharashtra;
- (b) the  details  of  modernisation  of  post  offices,  mail  processing  centres  and  parcel  hubs  in Maharashtra and Karnataka during the last three years,  district-wise including Jalgaon and Bengaluru along  with  the  growth  in  parcel  handling  capacity  automated  sorting  infrastructure  and  last-mile delivery network of India Post to meet rising e-commerce demand;
- (c) whether new competitive parcel or mail products have been introduced or are proposed in the current financial year to increase market share and support Micro, Small and Medium Enterprises (MSME) e-commerce sellers and farmers;
- (d) if so, the details thereof including infrastructure upgrades, technology integration and private partnerships; and
- (e) the timeline fixed for completion of the transformation roadmap  for India Post to function as an integrated national logistics network including infrastructure expansion in major cities such as Bengaluru and its expected impact on export facilitation for MSME in Maharashtra particularly in Jalgaon and Karnataka especially in Bengaluru?

## ANSWER

## MINISTER OF COMMUNICATIONS AND DEVELOPMENT OF NORTH EASTERN REGION (SHRI JYOTIRADITYA M. SCINDIA)

- (a) to (e) A statement is laid on the Table of the House.

## STATEMENT TO BE LAID ON THE TABLE OF LOK SABHA IN RESPECT OF PARTS (a) TO (e) OF THE LOK SABHA STARRED QUESTION NO. 380 FOR 18 TH  MARCH, 2026 REGARDING  'NATIONAL  ROADMAP  TO  TRANSFORM  THE  DEPARTMENT  OF POSTS INTO LARGE-SCALE PUBLIC LOGISTICS ORGANISATION.'

(a) The Department of Posts (DoP) has undertaken the Mail Parcel Optimization Project (MPOP) to redesign workflows and improve efficiency across the parcel value chain. As part of this initiative, the  parcel  network  and  delivery  centres  have  been  rationalised  and  an  all-India  road  transport network has been operationalised to support the growing parcel and e-commerce sector. Further, the Advanced Postal Technology (APT) platform has been introduced in the year 2025 for real-time tracking of articles and digitalisation of services. These initiatives have been implemented across the country, including in the Jalgaon Lok Sabha constituency of Maharashtra.

(b) During the last three years, the Department has undertaken various initiatives to upgrade and modernise the infrastructure of post offices and mail and parcel processing hubs across all districts, including those in Karnataka and Maharashtra. Details of Mail / Parcel Processing Hubs upgraded in last three years in Maharashtra and Karnataka postal circles are provided in the Annexure. These measures have enhanced parcel handling capacity and the number of parcels handled rose from 9.72 crore parcels in FY 2020-21 to 14.5 crore parcels in FY 2024-25.

(c) & (d) Yes, Sir. The launch of 24 and 48 hour guaranteed delivery mail and 24-hour delivery parcel  products  in  March,  2026  covers  identified  domestic  lanes.  International  Tracked  Packet Service  was  launched  in  the  year  2017  to  promote  cross-border  e-commerce.  Dak  Ghar  Niryat Kendras (DNKs) have also been established to facilitate exports by MSMEs, e-commerce sellers, farmers and others. Further, the Department has entered strategic partnerships with several major ecommerce platforms and the Open Network for Digital Commerce (ONDC) platform. This has been enabled by the Advanced Postal Technology (APT) platform operationalised in the year 2025.

(e) The  phased  transformation  of  India  Post  into  an  integrated  national  logistics  network, (including Jalgaon and Bengaluru), supported by the Dak Ghar Niryat Kendra network, facilitates exports  by  MSMEs  across  the  country  through  the  ease  of  access,  better  service  delivery  and customer support.

## Annexure to part (b) of Lok Sabha Starred Question No.380 for 18.03.2026

| Maharashtra Postal Circle   | Maharashtra Postal Circle   | Maharashtra Postal Circle   | Maharashtra Postal Circle   | Maharashtra Postal Circle   | Maharashtra Postal Circle   | Maharashtra Postal Circle   |
|-----------------------------|-----------------------------|-----------------------------|-----------------------------|-----------------------------|-----------------------------|-----------------------------|
| S. No                       | State                       | District                    | 2023-24                     | 2024-25                     | 2025-26                     | Total                       |
| 1                           | Maharashtra                 | Mumbai                      | 4                           | 2                           | 7                           | 13                          |
| 2                           | Maharashtra                 | Thane                       | 1                           | 0                           | 1                           | 2                           |
| 3                           | Maharashtra                 | Pune                        | 19                          | 17                          | 9                           | 45                          |
| 4                           | Maharashtra                 | Sangli                      | 1                           | 1                           | 1                           | 3                           |
| 5                           | Maharashtra                 | Kolhapur                    | 1                           | 1                           | 1                           | 3                           |
| 6                           | Maharashtra                 | Ratnagiri                   | 1                           | 1                           | 1                           | 3                           |
| 7                           | Maharashtra                 | Satara                      | 1                           | 1                           | 1                           | 3                           |
| 8                           | Maharashtra                 | Sindhudurg                  | 1                           | 1                           | 1                           | 3                           |
| 9                           | Maharashtra                 | Nagpur                      | 0                           | 1                           | 4                           | 5                           |
| 10                          | Maharashtra                 | Akola                       | 0                           | 1                           | 0                           | 1                           |
| 11                          | Maharashtra                 | Amravati                    | 0                           | 1                           | 0                           | 1                           |
| 12                          | Maharashtra                 | Chandrapur                  | 0                           | 1                           | 0                           | 1                           |
| 13                          | Maharashtra                 | Dhule                       | 1                           | 1                           | 0                           | 2                           |
| 14                          | Maharashtra                 | Jalgaon                     | 1                           | 0                           | 0                           | 1                           |
| 15                          | Maharashtra                 | Chhatrapati Sambhajinagar   | 1                           | 1                           | 1                           | 3                           |
| 16                          | Maharashtra                 | Nanded                      | 1                           | 1                           | 1                           | 3                           |
| 17                          | Maharashtra                 | Parbhani                    | 1                           | 0                           | 0                           | 1                           |
| 18                          | Maharashtra                 | Nashik                      | 1                           | 1                           | 0                           | 2                           |
| 19                          | Total                       |                             | 35                          | 32                          | 28                          | 95                          |
| Karnataka Postal Circle     | Karnataka Postal Circle     | Karnataka Postal Circle     | Karnataka Postal Circle     | Karnataka Postal Circle     | Karnataka Postal Circle     | Karnataka Postal Circle     |
| 1                           | Karnataka                   | Bengaluru                   | 1                           | 2                           | 5                           | 8                           |
| 2                           | Karnataka                   | Belagavi                    | 1                           | 0                           | 0                           | 1                           |
| 3                           | Karnataka                   | Dharwad                     | 0                           | 1                           | 0                           | 1                           |
| 4                           | Karnataka                   | Mangaluru                   | 0                           | 1                           | 0                           | 1                           |
| 5                           | Karnataka                   | Mysuru                      | 0                           | 1                           | 0                           | 1                           |
| 6                           | Karnataka                   | Hassan                      | 0                           | 1                           | 0                           | 1                           |
| 7                           | Karnataka                   | Bagalkot                    | 0                           | 1                           | 0                           | 1                           |
| 8                           | Karnataka                   | Kalaburagi                  | 0                           | 1                           | 0                           | 1                           |
| 9                           | Karnataka                   | Raichur                     | 0                           | 1                           | 0                           | 1                           |
| 10                          | Karnataka                   | Vijayanagar                 | 0                           | 1                           | 0                           | 1                           |
| 11                          | Karnataka                   | Davanagere                  | 0                           | 1                           | 0                           | 1                           |
| 12                          | Karnataka                   | Tumakuru                    | 0                           | 1                           | 0                           | 1                           |
| 13                          | Karnataka                   | Kolar                       | 0                           | 1                           | 0                           | 1                           |
| 14                          | Karnataka                   | Uttara Kannada              | 0                           | 1                           | 0                           | 1                           |
| 15                          | Karnataka                   | Shivamogga                  | 0                           | 1                           | 0                           | 1                           |
| 16                          | Total                       |                             | 2                           | 15                          | 5                           | 22                          |

*****