Lok Sabha Question No. 2626 (UNSTARRED), answered on 2026-03-09
Subject: Tourism Service Quality Standardisation and Workforce Professionalisation
Ministry: TOURISM
Asked by: Dr. Nishikant Dubey, Shri Rajkumar Chahar, Shri Ravindra Shukla Alias Ravi Kishan, Shri Suresh Kumar Kashyap, Smt. Himadri Singh, Shri Manoj Tiwari, Shri Vijay Kumar Dubey

## GOVERNMENT OF INDIA

## MINISTRY OF TOURISM

## LOK SABHA UNSTARRED QUESTION NO.2626

## ANSWERED ON 09.03.2026

## TOURISM SERVICE QUALITY STANDARDISATION

## AND WORKFORCE PROFESSIONALISATION

## 2626. SHRI MANOJ TIWARI:

DR. NISHIKANT DUBEY:

SMT. HIMADRI SINGH:

SHRI VIJAY KUMAR DUBEY:

SHRI SURESH KUMAR KASHYAP:

SHRI RAVINDRA SHUKLA ALIAS RAVI KISHAN:

SHRI RAJKUMAR CHAHAR:

Will the Minister of TOURISM be pleased to state:

- (a) the  details  of  the  steps  taken  by  the  Government  to  establish national service quality benchmarks and professional standards for frontline tourism service providers across the country especially in hilly tourist destinations such as Himachal Pradesh including Shimla Lok Sabha Constituency;
- (b) whether any independent audit or third-party monitoring mechanism has been proposed or implemented to periodically review compliance  with  statutory  and  judicial  directions  in  the  tourism sector;
- (c)
- if so, the details thereof;
- (d) whether any assessment has been undertaken regarding skill gaps in  specialised  tourism  services  including  language-based  guiding, adventure tourism safety and destination management services; and
- (e) if so, the details thereof along with separate action plan has been formulated for service quality improvement and work force professionalisation in hilly and sensitive tourism areas?

## ANSWER

THE MINISTER OF TOURISM          (SHRI GAJENDRA SINGH SHEKHAWAT)

(a) to (e):  The  Ministry  of  Tourism  conducts  hospitality  and  tourism related short-term training certificate courses for skilling, up-skilling and reskilling  under  its  'Capacity  Building  for  Service  Providers  (CBSP)' scheme through Government institutes and empanelled private institutes including  Indian  Institute  of  Hotel  Management,  Food  Craft  Institutes, Indian  Culinary  Institute,  etc.  The  skill  development  training  courses includes  Hunar  Se  Rozgar  Tak,  Entrepreneurship  Programme,  Skill Testing &  Certification,  Tourism  Awareness  Programme,  etc.  The programme offered  include  language  based  guiding,  adventure  related activities, etc. across the country, including Himachal Pradesh. These are

compliant with National Skill Qualification Framework. The Ministry of Tourism conducted a third party evaluation through Quality Council of India in 2025, the evaluation confirms that the CBSP scheme  has  significantly  strengthened  India's  tourism  and  hospitality workforce by training over 1.68 lakh individuals and placing more than 36,000  across  multiple  segments  with  enhanced  service  quality  & professionalism across the country. Further, for achieving the objective of developing professionals of the highest standards of hospitality, service and care, Memorandum of Understanding (MoU) were signed between 21 Central Institute of Hotel Management  with  8  leading  hospitality  groups,  these  groups  included Indian Hotels Company Ltd. IHG Hotels and resorts, Marriott Hotels, Lalit Hotel Group, ITC group of Hotels, Lemon Tree Hotels, Apeejay Surender Park Hotels and Radisson Hotel group.

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