Lok Sabha Question No. 1444 (UNSTARRED), answered on 2025-12-09
Subject: Performance of Kisan Call Centres
Ministry: AGRICULTURE AND FARMERS WELFARE
Asked by: Shri Lavu Sri Krishna Devarayalu, Shri G M Harish Balayogi

## GOVERNMENT OF INDIA MINISTRY OF AGRICULTURE AND FARMERS WELFARE

## DEPARTMENT OF AGRICULTURE AND FARMERS WELFARE

## LOK   SABHA UNSTARRED QUESTION NO. 1444

TO BE ANSWERED ON THE 09 TH  DECEMBER, 2025

## PERFORMANCE OF KISAN CALL CENTRES

1444.  SHRI LAVU SRI KRISHNA DEVARAYALU: SHRI G M HARISH BALAYOGI:

Will the Minister of AGRICULTURE AND FARMERS WELFARE कृ ͪष एवं ͩकसान कãयाण मंğी be pleased to state:

- (a) the  number  of  calls  received  from  farmers  in  Andhra  Pradesh  by  the  Kisan  Call Centres (KCCs) during the last three years, year and district-wise, particularly for Palnadu and Konaseema districts;
- (b) the nature and types of queries most frequently addressed by farmers, district-wise in Andhra Pradesh, especially for Palnadu and Konaseema districts;
- (c) the  details  of  the  advisory  and  support  services  provided  to  farmers  in  Andhra Pradesh through the KCCs, district-wise, especially for Palnadu and Konaseema districts;
- (d) the  location  of  the  KCCs  that  handle  queries  from  Palnadu  and  Konaseema  and other districts of Andhra Pradesh, along with the number of subject matter experts deployed and vacancies thereof;
- (e) whether  these  experts  include  specialists  from  the  State  Agriculture  Department, ICAR, and State Agricultural  Universities, and  the  extent  of  their  expertise  in  addressing region-specific crops such as coconut; and
- (f) whether the Government plans to strengthen,  expand  and  upgrade the Kisan Call Centre network in Andhra Pradesh and if so, the details thereof?

## ANSWER

THE MINISTER OF STATE FOR AGRICULTURE AND FARMERS WELFARE कृ ͪष एवं ͩकसान कãयाण राÏय मंğी (SHRI RAMNATH THAKUR)

- (a): Ministry  of  Agriculture  &  Farmers Welfare  is  running  Kisan  Call  Centres  (KCC)  to address the queries from farmers. The number of calls received from farmers of all districts of    Andhra  Pradesh  including  Palnadu  and  Konaseema  districts  at  Kisan  Call  Centres (KCC) during the last three years, are as under:

| S.No.   | Year    |   No. of calls answered |
|---------|---------|-------------------------|
| 1.      | 2022-23 |                   70451 |
| 2.      | 2023-24 |                  114130 |
| 3.      | 2024-25 |                  106456 |
| Total   | Total   |                  291037 |

(b) & (c): The  queries  most  frequently  asked  by  the  farmers  of  all  districts  of  Andhra Pradesh  including  Palnadu and  Konaseema  districts,  are related to weather,  plant protection, cultural practices, nutrient management practices, water management, fertilizer usage, weed management, crop varieties, sowing time, as well as government schemes, market  prices,  etc.    Kisan  Call  Centre  provides  answer  to  farmers  queries  related  to Agriculture & allied sectors; information related to various ongoing schemes of Government of India and State/UT Governments; and periodic and non-periodic agronomic information including package of practices using advanced technologies, in farmers own dialect.

(d): Kisan Call Centre (KCC) located at Hyderabad handles the queries of the farmers of all  districts  of  Andhra  Pradesh  including  Palnadu  and  Konaseema  districts.  For  Andhra Pradesh, 09 Farm Tele Advisers and 01 Supervisor is deployed and as of now, there is no vacant post.

(e): The  queries  of  farmers  are  being  attended  by  graduates  in  Agriculture  &  Allied subjects who are deployed at KCC, known as Farm Tele Advisors (FTAs) & Supervisors. The queries, which cannot be answered by FTAs / Supervisors, are transferred to higher level experts. These experts are Subject Matter Specialists (SMSs) of State Departments of Agriculture  (SDAs),  ICAR Institutes, Krishi  Vigyan  Kendras  (KVKs) and State Agricultural Universities (SAUs) for all region-specific crops including coconut.

(f): The  Government  is  strengthening  the Kisan  Call Centre  to help farmers in registering,  resolving  grievances  related  to  schemes  of Agriculture  by using  the  common Kisan Call Centre Toll Free Number and web portal/mobile app. Additionally, AI/ML-based tools are being integrated into the grievance redressal and query escalation mechanisms.

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