Lok Sabha Question No. 5457 (UNSTARRED), answered on 2026-03-25
Subject: Hike in Recharge Plans and Data Tariffs
Ministry: COMMUNICATIONS
Asked by: Shri Balya Mama Suresh Gopinath Mhatre

## GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS DEPARTMENT OF TELECOMMUNICATIONS

## LOK SABHA UNSTARRED QUESTION NO. 5457 TO BE ANSWERED ON 25 TH  MARCH, 2026

## HIKE IN RECHARGE PLANS AND DATA TARIFFS

## †5457. SHRI BALYA MAMA SURESH GOPINATH MHATRE:

Will the Minister of COMMUNICATIONS be pleased to state:

- (a) whether the Government has conducted a review of the hike in recharge plans and data tariffs implemented by the Telecom Service Providers (TSPs) and if so, the details thereof;
- (b) whether the Government is considering any regulatory intervention to provide relief to the consumers from such tariff hikes;
- (c) the details of the concrete steps taken by the Government to address the issues of increasing call drops, weak network signals and internet slowdowns across the country;
- (d) whether the  Government is contemplating to implement any penalty mechanism therefor; and
- (e) if so, the details thereof and if not, the reasons therefor?

## ANSWER

## MINISTER OF STATE FOR COMMUNICATIONS AND RURAL DEVELOPMENT (DR. PEMMASANI CHANDRA SEKHAR)

(a) & (b) The  Telecom  Regulatory  Authority  of  India  Act,  1997  empowers  the  Telecom Regulatory Authority of India (TRAI) to notify the rates of telecommunication services. As per the existing tariff framework, tariff for mobile and data services is under forbearance, except for services such as national roaming, rural fixed line services, mobile number portability and leased circuits. Subject to compliance with extant regulatory provisions, service providers are free to design and offer tariffs based on their understanding of the market situation and other  commercial considerations. Competition exists in the market and the policies of the government and regulatory framework notified by TRAI has resulted in India having one of the lowest tariffs for subscribers of mobile services.

(c) Sub-clause (v) of clause (b) of sub-section (1) of section 11 of the TRAI Act, 1997 entrusts TRAI the function of laying down the standards of quality of service to be provided by the service providers  and  ensure  the  quality  of  service  so  as  to  protect  the  interest  of  the  consumers  of telecommunication services.

The following steps have been taken to monitor the quality of service of mobile services:

- I. The performance of service providers is regularly monitored by TRAI against the benchmark for various quality of service parameters laid down by TRAI, through collection of periodic performance monitoring reports from service providers.

- II. The said reports are submitted to TRAI on quarterly basis for each Licensed Service Area (LSA). However, the reports for mobile services is submitted on a monthly basis.
- III. Wherever the quality-of-service benchmarks are not met, TRAI calls for the explanation of the service provider concerned and after considering the response of the service providers, imposes financial disincentive as per the provision of regulations made by it.
- IV. TRAI also carries out an audit of the said reports through its own officers or independent agencies.
- V. In addition, TRAI undertakes assessment of quality of service by conducting drive test on selected routes through its own officers or independent agencies.
- VI. TRAI publishes the results of the audit and assessment of quality of service and drive tests on its website for information of stakeholders.

(d) & (e) TRAI's  Standards  of  Quality  of  Service  of  Access  (Wireline  and  Wireless)  and Broadband (Wireline And Wireless) Service Regulations, 2024 dated 02.08.2024 has provision for imposition of financial disincentives (FD) in case of non-compliance of prescribed benchmark of any QoS parameter by service providers.

As per the regulations, service provider is liable to pay an amount not exceeding rupees one lakh  per  benchmark  for  the  first  contravention:  rupees  two  lakhs  for  the  second  consecutive contravention and rupees three lakhs for each consecutive contravention occurring thereafter.

Accordingly, wherever the Quality-of-Service benchmarks are not met, the explanation of the concerned service provider is called for and after considering the response of the service provider financial disincentive are imposed on service provider for non-complied QoS parameters, as per the provision of the QoS regulations..

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