Lok Sabha Question No. 869 (UNSTARRED), answered on 2015-12-03
Subject: Guidelines under PMGSY
Ministry: RURAL DEVELOPMENT
Asked by: SRIRAM MALYADRI

## GOVERNMENT OF INDIA MINISTRY OF RURAL DEVELOPMENT DEPARTMENT OF RURAL DEVELOPMENT

## LOK SABHA UNSTARRED QUESTION NO.869

TO BE ANSWERED ON 03.12.2015

## GUIDELINES UNDER PMGSY

## 869. SHRI MALYADRI S RIRAM:

Will the Minister of RURAL DEVELOPMENT be pleased to state:

- (a) the  guidelines  laid  down/adopted  bythe  Government  for  implementing  Prim Minister Gram SadakYojana (PMGSY) inthe country;
- (b) whether the Government isimplementing PMGSY in all Statesuniformly, if so, the details thereof;
- (c) the targets for PMGSY in 2015- 16in  terms  of  investment  and  mileage,  State/UT -wise;
- (d) whether complaints/reports of thePMGSY not being properly supervisedhave bee received by the Governmentduring the last three years and the currentyear; Sta -wise;
- (e) if so, the details thereof alo ng withthe action taken by the Governmentthereon; and
- (f) the steps taken/being taken by theGovernment to improve the quality ofroads PMGSY?

## ANSWER M INISTER OF STATE IN THE MINISTRY OF RURAL DEVELOPMENT

## (SHRI SUDARSHAN BHAGAT)

(a)to(b) : The Pradhan Mantri Gram SadakYojana ( PMGSY )was launched on 25 th December, 2000, as a Centrally Sponsored Scheme, with the objective to provide a single all - weather road connectivity to all eligible unconnected habitations, existing in the Core N rural  areas of  country.    The  programme  envisages  connecting  all  eligible  unconnec habitations with a population of 500 persons and above  (as per 2001 Census) in pla and 250 persons and above (as per 2001 Census) in  Special Category States (Arun Prad esh,  Assam,  Manipur,  Meghalaya,  Mizoram,  Nagaland,  Sikkim,Tripura  Himachal Pradesh, Jammu & Kashmir and Uttarakhand), Tribal (Schedule -V) areas, the Desert Areas (as  identified  in  Desert  Development  Programme)  and  in  Selected  Tribal  and  Backw Districts (as  identified  by  the  Ministry  of  Home  Affairs/Planning  Commission).  T PMGSY permits upgradation (to prescribed standards) of existing rural roads in d where all the eligible habitations of the designated population size have been pr w eather road connectivity. For most intensive IAP blocks as identified by the Min Home  Affairs  the  unconnected  habitations  with  population  100  and  above  (as  per Census) would be eligible to be covered under PMGSY.

'Rural Roads' is a State sub ject and the implementation of PMGSY is the responsibility o the State Governments through State Rural Roads Development Agency (SRRDA) at Stat level and Programme Implementation Unit (PIU) at district level.

(c) : The State - wise targetsin  terms  of indi cative  Annual  Allocation,  habitation connectivity, road length for the year 2015 - 16 under PMGSY are given at Annexure - I.

(d) to(f) : In order to bring the PMGSY works to the required quality standard, a tier  quality  management  mechanism  has  been  institutionalized.  Under  the first  tier,  the Programme  Implementation Units  (PIUs)  are  required  to  ensure  process  control  throu mandatory  tests  on  materials  and  workmanship  at  field  laboratory.  The  second  tie structured independent quality monitoring at the State level through State Quality (SQMs) to ensure that every work is inspected at initial stage, middle stage and f al stage of the construction. Under the third tier, at the Central level, independent Natio Monitors (NQMs) are deployed for random inspection of road works to monitor quality also to provide technical guidance to the field functionaries, in cludi g contractors associated with PMGSY.

As  per  the  programme  Guidelines,  ensuring  quality  of  road  works  under  PMGSY  is  t responsibility of theState .Any complaints regarding implementation of PMGSY are, therefore, referred  to  the  State  Quality  Coordinators in heStates  for  taking  necessary  action  and furnishing report. In case where adequate  response  is  not  received  within  the prescribed time schedule, the National Rural Roads Development Agency (NRRDA) under Ministry of Rural Developmentdeputes National Quality Monitors (NQMs) ,and further processing is done on the basis of NQM reports. The State - wise details of complaints received during the last three y and the current year, and action taken there of are given at Annexures-IIA to I ID.

Further,  the Ministryof  Rural  Development has recently launched a  free  Mobile  App ( 'MeriSadak' )for Citizen Feed Back /complaint System underPMGSY to enablethe citizens to submit their feedback on implementation of P MGSY works.

******

## ANNEXURE - I

Annexure referred to in reply to part(c) of LokSabhaUnstarred Q.No.869 for 03.12.2015

| S.No   | State             | Indicative Annual Allocation for the year 2015 - 16   | TARGET (2015 - 16)   | TARGET (2015 - 16)   |
|--------|-------------------|-------------------------------------------------------|----------------------|----------------------|
| S.No   | State             | Indicative Annual Allocation for the year 2015 - 16   | Length (Km)          | No. of Habitations   |
| 1      | 2                 | 3                                                     | 4                    | 5                    |
| 1      | Andhra Pradesh    | 218                                                   | 300                  | 30                   |
| 2      | Arunachal Pradesh | 275                                                   | 470                  | 20                   |
| 3      | Assam             | 202                                                   | 700                  | 260                  |
| 4      | Bihar             | 2281                                                  | 3200                 | 1900                 |
| 6      | Chhattisgarh      | 398                                                   | 1500                 | 750                  |
| 7      | Goa               | 0                                                     | 0                    | 0                    |
| 8      | Gujarat           | 341                                                   | 1800                 | 45                   |
| 9      | Haryana           | 237                                                   | 300                  | 0                    |
| 10     | Himachal Pradesh  | 189                                                   | 300                  | 60                   |
| 11     | Jammu & Kashmir   | 398                                                   | 750                  | 100                  |
| 12     | Jharkhand         | 669                                                   | 1240                 | 700                  |
| 13     | Karnataka         | 96                                                    | 550                  | 0                    |
| 14     | Kerala            | 56                                                    | 300                  | 10                   |
| 15     | Madhya Pradesh    | 882                                                   | 3410                 | 1200                 |
| 16     | Maharashtra       | 366                                                   | 600                  | 69                   |
| 17     | Manipur           | 213                                                   | 300                  | 20                   |
| 18     | Meghalaya         | 106                                                   | 100                  | 15                   |
| 19     | Mizoram           | 23                                                    | 80                   | 5                    |
| 20     | Nagaland          | 12                                                    | 150                  | 5                    |
| 21     | Odisha            | 1,003                                                 | 2350                 | 1100                 |
| 22     | Punjab            | 126                                                   | 450                  | 0                    |
| 23     | Rajasthan         | 394                                                   | 2000                 | 810                  |
| 24     | Sikkim            | 13                                                    | 120                  | 10                   |
| 25     | Tamil Nadu        | 159                                                   | 1110                 | 15                   |
| 26     | Telangana         | 163                                                   | 250                  | 20                   |
| 27     | Tripura           | 182                                                   | 220                  | 6                    |
| 28     | Uttar Pradesh     | 737                                                   | 1500                 | 80                   |
| 29     | Uttarakhand       | 288                                                   | 450                  | 70                   |
| 30     | West Bengal       | 1073                                                  | 1500                 | 1200                 |
| Total  | Total             | 11100                                                 | 26000                | 8500                 |

## Annexure - II - A

| Annexure referred to in part(d) to (f) of LokSabhaUnstarred Q.No.869 for 03.12.2015   | Annexure referred to in part(d) to (f) of LokSabhaUnstarred Q.No.869 for 03.12.2015   | Annexure referred to in part(d) to (f) of LokSabhaUnstarred Q.No.869 for 03.12.2015   | Annexure referred to in part(d) to (f) of LokSabhaUnstarred Q.No.869 for 03.12.2015   | Annexure referred to in part(d) to (f) of LokSabhaUnstarred Q.No.869 for 03.12.2015   | Annexure referred to in part(d) to (f) of LokSabhaUnstarred Q.No.869 for 03.12.2015   | Annexure referred to in part(d) to (f) of LokSabhaUnstarred Q.No.869 for 03.12.2015   | Annexure referred to in part(d) to (f) of LokSabhaUnstarred Q.No.869 for 03.12.2015   |
|---------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------|
| #                                                                                     | State                                                                                 | Complaints received during 2012-13                                                    | Sent State for enquiry and action                                                     | to Cases enquired through National (NQMs)                                             | to Cases enquired through National (NQMs)                                             | to Cases enquired through National (NQMs)                                             | to Cases enquired through National (NQMs)                                             |
|                                                                                       |                                                                                       |                                                                                       |                                                                                       | Deputed NQMs for enquiry                                                              | Cases under enquiry                                                                   | Found Satisfactory                                                                    | Found Unsatisfactory                                                                  |
| 1                                                                                     | Andhra Pradesh                                                                        | 1                                                                                     |                                                                                       | 1                                                                                     | 0                                                                                     |                                                                                       | 1                                                                                     |
| 2                                                                                     | Arunachal Pradesh                                                                     | 1                                                                                     |                                                                                       | 1                                                                                     | 0                                                                                     | 1                                                                                     |                                                                                       |
| 3                                                                                     | Assam                                                                                 | 1                                                                                     |                                                                                       | 1                                                                                     | 0                                                                                     |                                                                                       | 1                                                                                     |
| 4                                                                                     | Bihar                                                                                 | 10                                                                                    |                                                                                       | 10                                                                                    | 0                                                                                     | 3                                                                                     | 7                                                                                     |
| 5                                                                                     | Chhattisgarh                                                                          | 1                                                                                     |                                                                                       | 1                                                                                     | 0                                                                                     | 1                                                                                     |                                                                                       |
| 6                                                                                     | Gujarat                                                                               | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     |
| 7                                                                                     | Haryana                                                                               | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     |
| 8                                                                                     | Himachal Pradesh                                                                      | 1                                                                                     |                                                                                       | 1                                                                                     | 0                                                                                     | 1                                                                                     |                                                                                       |
| 9                                                                                     | Jammu & Kashmir                                                                       | 1                                                                                     |                                                                                       | 1                                                                                     | 0                                                                                     | 1                                                                                     |                                                                                       |
| 10                                                                                    | Jharkhand                                                                             | 2                                                                                     |                                                                                       | 2                                                                                     | 0                                                                                     |                                                                                       | 2                                                                                     |
| 11                                                                                    | Karnataka                                                                             | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     |
| 12                                                                                    | Kerala                                                                                | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     |
| 13                                                                                    | Madhya Pradesh                                                                        | 2                                                                                     |                                                                                       | 2                                                                                     | 0                                                                                     | 1                                                                                     | 1                                                                                     |
| 14                                                                                    | Maharashtra                                                                           | 2                                                                                     |                                                                                       | 2                                                                                     | 0                                                                                     | 1                                                                                     | 1                                                                                     |
| 15                                                                                    | Manipur                                                                               | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     |
| 16                                                                                    | Meghalaya                                                                             | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     |
| 17                                                                                    | Mizoram                                                                               | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     |
| 18                                                                                    | Nagaland                                                                              | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     |
| 19                                                                                    | Odisha                                                                                | 1                                                                                     |                                                                                       | 1                                                                                     | 0                                                                                     |                                                                                       | 1                                                                                     |
| 20                                                                                    | Punjab                                                                                | 2                                                                                     |                                                                                       | 2                                                                                     | 0                                                                                     | 1                                                                                     | 1                                                                                     |
| 21                                                                                    | Rajasthan                                                                             | 1                                                                                     |                                                                                       | 1                                                                                     | 0                                                                                     | 1                                                                                     |                                                                                       |
| 22                                                                                    | Sikkim                                                                                | 1                                                                                     |                                                                                       | 1                                                                                     | 0                                                                                     | 1                                                                                     |                                                                                       |
| 23                                                                                    | Tamil Nadu                                                                            | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     |
| 24                                                                                    | Tripura                                                                               | 1                                                                                     |                                                                                       | 1                                                                                     | 0                                                                                     |                                                                                       | 1                                                                                     |
| 25                                                                                    | Uttar Pradesh                                                                         | 5                                                                                     |                                                                                       | 5                                                                                     | 0                                                                                     | 2                                                                                     | 3                                                                                     |
| 26                                                                                    | Uttarakhand                                                                           | 1                                                                                     |                                                                                       | 1                                                                                     | 0                                                                                     | 1                                                                                     |                                                                                       |
| 27                                                                                    | West Bengal                                                                           | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     |
| Total                                                                                 | Total                                                                                 | 34                                                                                    | 0                                                                                     | 34                                                                                    | 0                                                                                     | 15                                                                                    | 19                                                                                    |

## Annexure - II - B

| Annexure referred to in part(d) to (f) of LokSabhaUnstarred Q.No.869 for 03.12.2015   | Annexure referred to in part(d) to (f) of LokSabhaUnstarred Q.No.869 for 03.12.2015   | Annexure referred to in part(d) to (f) of LokSabhaUnstarred Q.No.869 for 03.12.2015   | Annexure referred to in part(d) to (f) of LokSabhaUnstarred Q.No.869 for 03.12.2015   | Annexure referred to in part(d) to (f) of LokSabhaUnstarred Q.No.869 for 03.12.2015   | Annexure referred to in part(d) to (f) of LokSabhaUnstarred Q.No.869 for 03.12.2015   | Annexure referred to in part(d) to (f) of LokSabhaUnstarred Q.No.869 for 03.12.2015   | Annexure referred to in part(d) to (f) of LokSabhaUnstarred Q.No.869 for 03.12.2015   |
|---------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------|
| #                                                                                     | State                                                                                 | Complaints received during 2013-14                                                    | Sent to State for enquiry and action                                                  | Cases enquired through National Quality Monitors                                      | Cases enquired through National Quality Monitors                                      | Cases enquired through National Quality Monitors                                      | Cases enquired through National Quality Monitors                                      |
| #                                                                                     | State                                                                                 | Complaints received during 2013-14                                                    | Sent to State for enquiry and action                                                  | Deputed NQMs for enquiry                                                              | Cases under enquiry                                                                   | Found Satisfactory                                                                    | Found Unsatisfactory                                                                  |
| 1                                                                                     | Andhra Pradesh                                                                        | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     |
| 2                                                                                     | Arunachal Pradesh                                                                     | 1                                                                                     |                                                                                       | 1                                                                                     | 0                                                                                     |                                                                                       | 1                                                                                     |
| 3                                                                                     | Assam                                                                                 | 2                                                                                     |                                                                                       | 2                                                                                     |                                                                                       |                                                                                       | 2                                                                                     |
| 4                                                                                     | Bihar                                                                                 | 12                                                                                    | 2                                                                                     | 10                                                                                    |                                                                                       | 2                                                                                     | 8                                                                                     |
| 5                                                                                     | Chhattisgarh                                                                          | 1                                                                                     |                                                                                       | 1                                                                                     |                                                                                       | 1                                                                                     |                                                                                       |
| 6                                                                                     | Gujarat                                                                               | 1                                                                                     |                                                                                       | 1                                                                                     | 0                                                                                     | 1                                                                                     |                                                                                       |
| 7                                                                                     | Haryana                                                                               | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     |
| 8                                                                                     | Himachal Pradesh                                                                      | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     |
| 9                                                                                     | Jammu & Kashmir                                                                       | 1                                                                                     |                                                                                       | 1                                                                                     | 0                                                                                     | 1                                                                                     |                                                                                       |
| 10                                                                                    | Jharkhand                                                                             | 4                                                                                     |                                                                                       | 4                                                                                     | 0                                                                                     | 1                                                                                     | 3                                                                                     |
| 11                                                                                    | Karnataka                                                                             | 0                                                                                     |                                                                                       | 0                                                                                     |                                                                                       |                                                                                       |                                                                                       |
| 12                                                                                    | Kerala                                                                                | 1                                                                                     |                                                                                       | 1                                                                                     |                                                                                       |                                                                                       | 1                                                                                     |
| 13                                                                                    | Madhya Pradesh                                                                        | 3                                                                                     |                                                                                       | 3                                                                                     | 0                                                                                     | 2                                                                                     | 1                                                                                     |
| 14                                                                                    | Maharashtra                                                                           | 3                                                                                     |                                                                                       | 3                                                                                     | 0                                                                                     | 1                                                                                     | 2                                                                                     |
| 15                                                                                    | Manipur                                                                               | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     |
| 16                                                                                    | Meghalaya                                                                             | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     |
| 17                                                                                    | Mizoram                                                                               | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     |
| 18                                                                                    | Nagaland                                                                              | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     |
| 19                                                                                    | Odisha                                                                                | 2                                                                                     |                                                                                       | 2                                                                                     | 0                                                                                     | 2                                                                                     |                                                                                       |
| 20                                                                                    | Punjab                                                                                | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     |
| 21                                                                                    | Rajasthan                                                                             | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     |
| 22                                                                                    | Sikkim                                                                                | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     |
| 23                                                                                    | Tamil Nadu                                                                            | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     |
| 24                                                                                    | Tripura                                                                               | 1                                                                                     |                                                                                       | 1                                                                                     | 0                                                                                     |                                                                                       | 1                                                                                     |
| 25                                                                                    | Uttar Pradesh                                                                         | 8                                                                                     |                                                                                       | 8                                                                                     | 0                                                                                     | 6                                                                                     | 2                                                                                     |
| 26                                                                                    | Uttarakhand                                                                           | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     | -                                                                                     |
| 27 West Bengal                                                                        | 27 West Bengal                                                                        | 2                                                                                     |                                                                                       | 2                                                                                     |                                                                                       | 2                                                                                     |                                                                                       |
| Total                                                                                 | Total                                                                                 | 42                                                                                    | 2                                                                                     | 40                                                                                    | 0                                                                                     | 19                                                                                    | 21                                                                                    |

| #                 | State                            | Complaints received during 2014 -15   | Sent to State for enquiry and action   | Cases enquired through National (NQMs)   | Cases enquired through National (NQMs)   | Cases enquired through National (NQMs)   | Quality Monitors     |
|-------------------|----------------------------------|---------------------------------------|----------------------------------------|------------------------------------------|------------------------------------------|------------------------------------------|----------------------|
|                   |                                  |                                       |                                        | Complaints investigated through NQMs     | cases under enquiry                      | Found Satisfactory                       | Found Unsatisfactory |
| 1                 |                                  | -                                     | -                                      | -                                        | -                                        | -                                        | -                    |
| 2                 | Andhra Pradesh Arunachal Pradesh | -                                     | -                                      | -                                        | -                                        | -                                        | -                    |
| 3                 | Assam                            | 2                                     | 2                                      | 0                                        |                                          | 0                                        | 0                    |
| 4                 | Bihar                            | 18                                    | 11                                     | 7                                        |                                          | 4                                        | 3                    |
| 5                 | Chhattisgarh                     | 1                                     | 1                                      | 0                                        |                                          | 0                                        | 0                    |
| 6                 | Goa                              | -                                     | -                                      | -                                        | -                                        | -                                        | -                    |
| 7                 | Gujarat                          | -                                     | -                                      | -                                        | -                                        | -                                        | -                    |
| 8                 | Haryana                          | -                                     | -                                      | -                                        | -                                        | -                                        | -                    |
| 9                 |                                  | 1                                     | 1                                      | 0                                        |                                          | 0                                        | 0                    |
| 10                | Himachal Pradesh Jammu & Kashmir | 2                                     | 0                                      | 2                                        |                                          | 2                                        | 0                    |
| 11                | Jharkhand                        | 2                                     | 0                                      | 2                                        |                                          | 0                                        | 2                    |
| 12                | Karnataka                        | -                                     | -                                      | -                                        | -                                        | -                                        | -                    |
| 13                | Kerala                           | -                                     | -                                      | -                                        | -                                        | -                                        | -                    |
| 14                |                                  | 1                                     | 1                                      | 0                                        |                                          | 0                                        | 0                    |
| 15                | Madhya Pradesh Maharashtra       | 4                                     | 4                                      | 0                                        |                                          | 0                                        | 0                    |
| 16                | Manipur                          | 1                                     | 0                                      | 1                                        |                                          | 0                                        | 1                    |
| 17                | Meghalaya                        | -                                     | -                                      | -                                        | -                                        | -                                        | -                    |
| 18                | Mizoram                          | -                                     | -                                      | -                                        | -                                        | -                                        | -                    |
| 19                | Nagaland                         | -                                     | -                                      | -                                        | -                                        | -                                        | -                    |
| 20                | Odisha                           | -                                     | -                                      | -                                        | -                                        | -                                        | -                    |
| 21                | Punjab                           | 3                                     | 3                                      | 0                                        |                                          | 0                                        | 0                    |
| 22                | Rajasthan                        | 1                                     | 0                                      | 1                                        |                                          | 0                                        | 1                    |
| 23                | Sikkim                           | 1                                     | 0                                      | 1                                        |                                          | 1                                        | 0                    |
| 24                | Tamil Nadu                       | -                                     | -                                      | -                                        | -                                        | -                                        | -                    |
| 25                | Telangana                        | -                                     | -                                      | -                                        | -                                        | -                                        | -                    |
| 26                | Tripura                          | -                                     | -                                      | -                                        | -                                        | -                                        | -                    |
| 27                | Uttar Pradesh                    | 20                                    | 11                                     | 9                                        |                                          | 5                                        | 4                    |
| 28                | Uttarakhand                      | 1                                     | 0                                      | 1                                        |                                          | 0                                        | 1                    |
| 29                |                                  | 3                                     | 2                                      | 1                                        |                                          | 1                                        | 0                    |
| West Bengal Total | West Bengal Total                | 61                                    | 36                                     | 25                                       | 0                                        | 13                                       | 12                   |

## Annexure - II - D

| #     | State             | Complaints received during 2015 - 16   | Sent to State for enquiry and action   | Cases enquired through National (NQMs)   | Cases enquired through National (NQMs)   | Cases enquired through National (NQMs)   | Cases enquired through National (NQMs)   |
|-------|-------------------|----------------------------------------|----------------------------------------|------------------------------------------|------------------------------------------|------------------------------------------|------------------------------------------|
| #     | State             | Complaints received during 2015 - 16   | Sent to State for enquiry and action   | Complaints investigated through NQMs     | cases under enquiry                      | Found Satisfactory                       | Found Unsatisfactory                     |
| 1     | Andhra Pradesh    | -                                      | -                                      | -                                        | -                                        | -                                        | -                                        |
| 2     | Arunachal Pradesh | 3                                      | 2                                      | 1                                        | 0                                        | 1                                        | 0                                        |
| 3     | Assam             | 2                                      | 1                                      | 1                                        | 0                                        | 0                                        | 1                                        |
| 4     | Bihar             | 12                                     | 10                                     | 2                                        | 0                                        | 2                                        | 0                                        |
| 5     | Chhattisgarh      | 5                                      | 5                                      | 0                                        | 0                                        | 0                                        | 0                                        |
| 6     | Goa               | -                                      | -                                      | -                                        | -                                        | -                                        | -                                        |
| 7     | Gujarat           | -                                      | -                                      | -                                        | -                                        | -                                        | -                                        |
| 8     | Haryana           | 1                                      | 1                                      | 0                                        | 0                                        | 0                                        | 0                                        |
| 9     | Himachal Pradesh  | 1                                      | 1                                      | 0                                        | 0                                        | 0                                        | 0                                        |
| 10    | Jammu & Kashmir   | 1                                      | 1                                      | 0                                        | 0                                        | 0                                        | 0                                        |
| 11    | Jharkhand         | 6                                      | 4                                      | 2                                        | 0                                        | 0                                        | 2                                        |
| 12    | Karnataka         | 1                                      | 1                                      | 0                                        | 0                                        | 0                                        | 0                                        |
| 13    | Kerala            | -                                      | -                                      | -                                        | -                                        | -                                        | -                                        |
| 14    | Madhya Pradesh    | 3                                      | 2                                      | 1                                        | 0                                        | 0                                        | 1                                        |
| 15    | Maharashtra       | 3                                      | 1                                      | 2                                        | 0                                        | 1                                        | 1                                        |
| 16    | Manipur           | -                                      | -                                      | -                                        | -                                        | -                                        | -                                        |
| 17    | Meghalaya         | -                                      | -                                      | -                                        | -                                        | -                                        | -                                        |
| 18    | Mizoram           | -                                      | -                                      | -                                        | -                                        | -                                        | -                                        |
| 19    | Nagaland          | -                                      | -                                      | -                                        | -                                        | -                                        | -                                        |
| 20    | Odisha            | 3                                      | 3                                      | 0                                        | 0                                        | 0                                        | 0                                        |
| 21    | Punjab            | -                                      | -                                      | -                                        | -                                        | -                                        | -                                        |
| 22    | Rajasthan         | -                                      | -                                      | -                                        | -                                        | -                                        | -                                        |
| 23    | Sikkim            | -                                      | -                                      | -                                        | -                                        | -                                        | -                                        |
| 24    | Tamil Nadu        | -                                      | -                                      | -                                        | -                                        | -                                        | -                                        |
| 25    | Telangana         | -                                      | -                                      | -                                        | -                                        | -                                        | -                                        |
| 26    | Tripura           | -                                      | -                                      | -                                        | -                                        | -                                        | -                                        |
| 27    | Uttar Pradesh     | 10                                     | 9                                      | 1                                        | 1                                        | 0                                        | 0                                        |
| 28    | Uttarakhand       | -                                      | -                                      | -                                        | -                                        | -                                        | -                                        |
| 29    | West Bengal       | 2                                      | 2                                      | 0                                        | 0                                        | 0                                        | 0                                        |
| Total | Total             | 53                                     | 43                                     | 10                                       | 1                                        | 4                                        | 5                                        |