Lok Sabha Question No. 239 (UNSTARRED), answered on 2026-02-02
Subject: Investor Education and Protection Fund Authority
Ministry: CORPORATE AFFAIRS
Asked by: Shri Lumbaram Choudhary

## GOVERNMENT OF INDIA MINISTRY OF CORPORATE AFFAIRS

## LOK SABHA UNSTARRED QUESTION NO. 239

ANSWERED ON MONDAY, FEBRUARY 2, 2026/MAGHA 13, 1947 (SAKA)

INVESTOR EDUCATION AND PROTECTION FUND AUTHORITY 239. SHRI LUMBARAM CHOUDHARY:

Will the Minister of CORPORATE AFFAIRS be pleased to state:

- (a) the salient features of the integrated portal and dedicated call cenre launched by  the  Investor  Education  and  Protection  Fund  Authority  (IEPFA)  to  facilitate services for the investors;
- (b)  the  number  of  claims  processed  so  far  alongwith  the  extent  to  which  these measures have curtailed the timelines for transferring shares and dividends to the real stakeholders; (c) the details of the Electronic Verification Report (EVR) mechanism and its role in digital verification; the accessibility and availability of IEPFA's digital services, especially for rural and
- (d) whether the Government  has  prepared any roadmap  to increase semi-urban investors; and
- (e) if so, the details thereof?

## ANSWER

MINISTER OF STATE OF THE MINISTRY OF CORPORATE AFFAIRS AND MINISTRY OF ROAD TRANSPORT AND HIGHWAYS

(HARSH MALHOTRA)

(a):  The  Integrated  Portal  has  been  launched  to  facilitate  seamless  delivery  of services  to  claimants  by  harmonising  MCA-21  system,  depositories,  and  PFMS. Once a claim is approved on MCA-21, the system automatically generates the files for execution on the depositories and PFMS portals through API Integration. This automation has significantly reduced the turnaround time for the claim settlement process.  Further,  the  call  centre,  which  is  synced  with  the  Integrated  portal, facilitates real time update to the claimants. Toll free number of the call centre is 14453  and  the  information  is  available  in  11  languages.  Multilingual  IVRS  is available round the clock.

(b): Around 32000 claims have been approved since the launch of the Integrated Portal in August 2025 which is a significant increase from that of previous year.

(c): After application form IEPF-5 is filed by the claimant, the Electronic Verification Report  (EVR)  is  filed  by  the  company  within  30  days.  The  approved  EVR  is processed  by  Investor  Education  and  Protection  Fund  Authority  (IEPFA)  till securities are transferred in the claimant's account. The EVR is signed through Digital  Signature  of  the  Nodal  Officer  of  the  company.  The  EVR  Forms  are integrated with the Depositories wherein details are auto validated through the

depositories. (d) & (e): The IEPFA has adopted a structured, multi-pronged roadmap to enhance the accessibility and availability of its digital services, with special focus on rural and semi-urban investors. outreach programme  'Niveshak Didi 2', IEPFA has strengthened

IEPFA  has  significantly  expanded  its  outreach  in  rural  and  under-served areas through awareness camps in regions with limited banking access ensuring wider  accessibility  of  digital  financial  services  in  these  regions.        Under  its financial awareness, especially  for  first-time  vulnerable  investor,  with  simple  content  on savings, budgeting, credit use, digital services, investments, insurance and fraud prevention.  These camps use a multi-layered mobilisation model involving SelfHelp Groups (SHGs), Anganwadi and ASHA networks, trained local volunteers, and community-based communication channels.

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