Lok Sabha Question No. 4051 (UNSTARRED), answered on 2026-03-17
Subject: Grievance Redressal Mechanisms
Ministry: SOCIAL JUSTICE AND EMPOWERMENT
Asked by: Shri Aditya Yadav

## GOVERNMENT OF INDIA MINISTRY OF SOCIAL JUSTICE AND EMPOWERMENT LOK SABHA

UNSTARRED QUESTION NO. 4051 TO BE ANSWERED ON 17.03.2026

## GRIEVANCE REDRESSAL MECHANISMS

t4051. SHRI ADITYA YADAV:

## Will the Minister of SOCIAL JUSTICE AND EMPOWERMENT be pleased to state:

- (a)  whether the Government has conducted a review of the reach, public awareness and grievance redressal mechanisms of social justice-related schemes, particularly for the benefit of marginalized and vulnerable groups, in the rural and semi-urban areas of Budaun district, Uttar Pradesh;
- (b) if so, the details thereof;
- the steps taken by the Government for identification of beneficiaries, scheme monitoring, awareness generation and for ensuring timely delivery of benefits in the district along with the details thereof; and
- (d if not; the reasons therefor?

## ANSWER

## MINISTER OF STATE FOR SOCIAL JUSTICE AND EMPOWERMENT (SHRI RAMDAS ATHAWALE)

- (a) & (b): The Department of Social Justice and Empowerment undertakes periodic reviews of its schemes to ensure their effective implementation and to identify gaps for improvement In this regard, National Level Chintan Shivirs, Regional and State Level Review meetings with the participation of State Governments and other stakeholders associated with the implementation of social  justice   related schemes are organized at intervals to deliberate on the progress, challenges, and best practices relating to the implementation of various schemes of the Department. Valuable inputs and feedback received from the States and stakeholders through discussions, helps in identifying implementation gaps and evolving strategies to further strengthen the delivery and impact of the schemes of the Department Besides, awareness campaign through electronic and media;, social media, short films on schemes; etc. are undertaken by the Department for effective implementation and outreach: key regular print

In Badaun district; the Department in partnership with the State Government of Uttar Pradesh organized a celebration of the International of Older Persons 2025 at the DIET Auditorium; Badaun; Uttar Pradesh on 31.10.2025. This programme ensured holistic support for senior citizens through various services, financial assistance, Elderline 14564 helpline, awareness campaigns, intergenerational activitieslevents and it highlighted these commitments by combining policy outreach; cultural awareness and citizen participation: Day grand

At the Central level, a grievance redressal mechanism for all schemes is already in placeCentralized Public Grievance Redress and Monitoring System (CPGRAMS); available to the citizens to file their grievances to the public authorities o ay subject related to service delivery. It is a single connected to all the Ministriesl Departments of Government of portal

(c) & (d): respective scheme guidelines through State Governments and implementing agencies based on prescribed eligibility criteria, socio-economic parameters, and data available in relevant government   databases. The   implementation of the online portals,   periodic progress reports; review meetings, and field-level feedback from implementing   agencies and State Governments. Awareness   regarding the schemes is disseminated through official  websites, awareness programmes,  workshops, social media platforms, and coordination with State Governments and local bodies to enhance outreach among target groups. Grievances relating to the schemes can be registered through online platforms such CPGRAMS and other departmental mechanisms, which are   regularly monitored to ensure timely redressal. Further; Direct Benefit Transfer (DBT) mechanisms and   digital  monitoring   systems are utilized to   promote   transparency and ensure   timely delivery of benefits to eligible beneficiaries Scheme implementation and monitoring are carried out through established mechanisms at the National and State levels, with districtlevel outcomes forming part of the overall monitoring framework:

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