Lok Sabha Question No. 1976 (UNSTARRED), answered on 2026-02-11
Subject: Impact of Digital Platforms in Improvement of Last-mile Delivery of Government Services
Ministry: ELECTRONICS AND INFORMATION TECHNOLOGY
Asked by: Smt. Poonamben Hematbhai Maadam

## GOVERNMENT OF INDIA MINISTRY OF ELECTRONICS AND INFORMATION TECHNOLOGY

## LOK SABHA UNSTARRED QUESTION NO. 1976

TO BE ANSWERED ON: 11.02.2026

## IMPACT OF DIGITAL PLATFORMS IN IMPROVEMENT OF LAST-MILE DELIVERY OF GOVERNMENT SERVICES

## 1976.  SMT. POONAMBEN HEMATBHAI MAADAM:

Will the Minister of ELECTRONICS AND INFORMATION TECHNOLOGY be pleased to state:

- (a) the details of outcomes achieved under the Digital India Programme in strengthening India' s Digital Public Infrastructure during the last five years;
- (b)  the  impact  of  digital  platforms  of  the  Government  in  improving  last-mile  delivery  of Government services particularly for rural populations, women and marginalised communities; and (c)  the  steps  taken  by  the  Government  to  ensure  interoperability,  scalability  and  language accessibility of Digital India platforms across States and Union Territories?

## ANSWER

## MINISTER OF STATE FOR ELECTRONICS AND INFORMATION TECHNOLOGY (SHRI JITIN PRASADA)

(a) to (c):  In line with Hon'ble Prime Minister's vision to democratise technology and empower citizens, the Government of India had launched the Digital India programme in July, 2015. The overall goal is to ensure that digital technologies improve the life of every citizen, expand India's digital economy, and create investment and employment opportunities in India.

Under the Digital India programme, the Government has adopted the Digital Public Infrastructure (DPI)  approach  to  enable  delivery  of  digital  services  at  population  scale  through open, interoperable and scalable platforms. DPI provides common digital building blocks that can be reused across sectors, thereby enabling rapid development of citizen-centric applications while ensuring security and interoperability.

To promote linguistic inclusion in digital services, the Government has launched the National Language Translation Mission (NLTM) - BHASHINI , envisaged as a public digital platform for Indian language technologies. The Bhashini platform addresses communication barriers for India's diverse population. This fosters greater access to digital tools for underserved communities. API Setu platform has been launched to facilitate implementation of Open API Policy and build open and interoperable digital platform to enable seamless service delivery across government. 7850+ APIs have been published.

Government  has  successfully  implemented  foundational  digital  public  infrastructure  (DPI)  at population scale for identity (Aadhaar), for payment (UPI), for data exchange (DigiLocker and API  Setu),  etc.  DPI  has  been  a  transformative  force  in  India's  socio-economic  development, significantly enhancing financial inclusion, digital inclusion, governance and economic growth.

Digital India initiatives are accessible through mobile platforms, which has played a significant role in bridging the urban-rural divide. Expanding DPI in rural areas has been a key priority for Government of India to improve financial inclusion, digital inclusion and ensure access to essential government services for all the strata of society including women and deprived sections. These initiatives enable citizens to access a wide range of government services such as digital education, digital health, digital payments, e-Courts etc. anytime and from anywhere.

The status of some of the key Digital Public Infrastructure (DPI) and digital platforms that have been instrumental in ensuring inclusive and equitable access to Government services, particularly for the rural population, women, and other sections of society, is as under:

- Aadhaar: Aadhaar is the world's largest digital identity programme that provides biometric and  demographic-based  unique  digital  identity. 143+  crore  Aadhaar  IDs have  been generated so far.
- Unified Payments Interface (UPI): UPI has revolutionized digital transactions across the country. UPI has empowered millions of individuals and small businesses in rural and remote areas to make fast, secure and low-cost digital payments, significantly advancing financial inclusion. UPI is the world's largest payments system.
- UPI serves 6.5 crore merchants, and connects 685 banks on one platform, making it the world's largest digital payment system.
- UPI powers 81% of India's digital payments and nearly 49% of global real-time digital payments.
- DigiLocker: DigiLocker has provided anytime access to authentic digital documents from original  issuer  for  the  common  citizen.  More  than 65.01  crore users  are  registered with DigiLocker to avail its services and more than 950+ crore documents issued from 2412 issuers onboarded on the platform.
- Unified Mobile Application for New-age Governance (UMANG), one mobile application for all government services, is operational and offers 2390+ services for individuals.
- Digital Infrastructure for Knowledge Sharing (DIKSHA) : It is the world's largest, most diverse  school  education  platform. As  on  date,  565.97  crore  learning  sessions  have  been imparted  using  DIKSHA.  It  has  achieved  18.47  crore  course  enrolments  and  14.69  crore course completions.
- Government e-Marketplace (GeM): GeM facilitates online procurement of common use Goods  &  Services  required  by  various  Government  Departments  /  Organisations  /  PSUs. Currently, 168,345 Primary Buyers and 243,666 Secondary Buyers are onboarded on GeM. 10,676 product categories and 354 service categories are listed on GeM.
- Co-WIN: CO-WIN is  a  transparent  system  that  allows  tracking  of  each  dose  of  vaccine supplied to vaccination facilities and records the fulfilment of demand at a granular level . Facilitated 2.2+ Billion doses of vaccinations and 1.11+ Billion registrations of users.
- Aarogya Setu: World's  leading  contact  tracing  app  to  check  and  prevent  covid  outbreak. Aarogya Setu helps in predicting likelihood of spread of disease and possible hotspots and Digital health assessment provides updates on the user's current health status.
- eSanjeevani - National Telemedicine Service of India is a step towards digital health equity to achieve Universal Health Coverage (UHC). eSanjeevani facilitates quick and easy access to  doctors  and  medical  specialists  from  smartphones.  Over  44.70  Crore  patients  at  over 137,661 Health & Wellness Centers (as spokes) through 18,447+ hubs serviced by more than 228,984  doctors,  medical  specialists,  super-specialists  and  health  workers  as  telemedicine practitioners.
- e-Hospital -  e-Hospital  application  is  the  Hospital  Management  Information  System  for internal workflows and processes of hospitals. Currently, a total of 6,101 hospitals is active and operational on the platform.
- e-Courts: e-courts is transforming the Indian Judiciary by making use of ICT. It has led to optimum  automation of judicial and administrative processes and is Backbone of Interoperable  Criminal  Justice  System  (ICJS).  More  than  3680  District  &  Taluka  court complexes have been onboarded with e-Court platform.
- Poshan Tracker: It  is  an i mportant  tool  for  women  &  child  development  and  last  mile delivery of nutritional services. It Provides real-time monitoring and tracking of beneficiaries and duty bearers and is Linked with Education and Health Programmes for proactive service delivery. Nutritional services have been delivered to 104 million beneficiaries, with last-mile service  delivery  by  1.39  million  Anganwadi  Workers  being  digitally  tracked  to  ensure effective implementation and monitoring.
- e-Office: It  is  a  complete  digital  work  place  solution  for  Government  offices  assisting departments in informed and quicker decision making and less paper office. Implemented in 790 organizations with 1+ Million users and facilitated 53Million e-Files & 248+ Million eReceipts
- NCD  Platform: The  National  Non-Communicable  Diseases  (NCD)  platform  facilitates screening, diagnosis, and management of major NCDs, including hypertension, diabetes, and oral, breast, and cervical cancers, across primary, community, and district health facilities. As on date, 74.97 crore beneficiaries have been enrolled in the system and 8.64 crore patients under treatment for hypertension and diabetes. The platform is integrated with the Ayushman Bharat Digital Mission (ABDM) with 11.94 crore ABHA numbers generated/linked.
- SIDH (Skill India Digital Hub): Digital  Ecosystem  for  Skilling  and  Livelihood  (DESHStack) Integrating the entire skilling ecosystem in one accessible platform for citizens. It is empowering users with the tools and resources to thrive in the digital age. 17.32+ million candidate registrations, 2.4+ million App downloads and 8500+ NSQF & academy courses across various sectors are available on the platform.
- Common Services Centres CSCs are offering government and business services in digital mode  enhancing  last-mile  connectivity  in  rural  areas  through  Village  Level  Entrepreneurs (VLEs). Over 800 services are being delivered through CSCs. As on December, 2025, 5.87 lakh CSCs are functional across the country (in rural and urban areas), out of which 4.57 lakh CSCs are functional at the Gram Panchayat level (rural). State/UT wise and district wise details of CSCs are available at https://csc.gov.in/ and list of services is available at https://csc.gov.in/.
- Direct Benefits Transfer (DBT): DBT uses Aadhaar to deliver welfare payments directly and remove  fake  beneficiaries.  So  far,  Rs.  48+  lakh  crore  has  been  transferred  through  DBT.

Majority of the disbursement of Governments' welfare schemes is being carried out through DBT.

- National Scholarship Portal (NSP): The platform enables scheme owning Ministries/Departments and States/UTs to process applications and disburse Scholarships/funds directly into the beneficiary's bank account through Direct Benefit Transfer (DBT) mode. The National Scholarship Portal (NSP) serves over 7.47 Crore beneficiaries, with a  total  disbursement  exceeding  Rs.  44,181+  Crore.  So  far,  153  schemes  belonging  to  13 Ministries/Departments and 21 States/UTs are onboarded on NSP.
- MyGov: MyGov is a Government of India's Citizen Engagement Platform which collaborates with multiple Government bodies/ Ministries to engage people in policy formulation and seeks the opinion of people on issues/ topics of public interest and welfare. Presently, over 6.08+ crore citizens are registered with MyGov, participating in various activities hosted on MyGov platform.
- Jeevan Pramaan: Jeevan Pramaan is an Aadhaar biometric-enabled digital service that allows Central,  State,  and  other  Government  pensioners  to  conveniently  submit  Digital  Life Certificates  (DLCs)  from  anywhere  in  India,  including  their  homes,  using Aadhaar-based authentication. Over 11.96 crore Digital Life certificates have been processed since 2014.
- PMGDISHA: The  Pradhan  Mantri  Gramin  Digital  Saksharta Abhiyan  (PMGDISHA)  was initiated  to  reach  digital  literacy  in  6  crore  rural  households  (one  person  per  household) nationwide. As against 6 crore, 6.39 crore individuals were trained across the country, making it one of the world's largest digital literacy initiatives.
- FutureSkills PRIME: To bridge the industry skill gap, MeitY has initiated a programme titled 'FutureSkills PRIME' jointly with National Association of Software and Service Companies (NASSCOM)  aimed  at  re-skilling/up-skilling  of  candidate  in  new/emerging  technologies. Under the FutureSkills Prime program, there are over 500+ courses & 2000+ digital fluency pathways offered on the platform. More than 16.20+ lakh candidates have enrolled in various courses comprising of approximately 41% women learners and candidates from 720 tier-2 and tier-3 cities have enrolled.
- The LokOS application has been developed to enable end-to-end digitization of Self-Help Group (SHG) networks across the country. It has been designed for both web and mobile platforms, with each platform supporting distinct user profiles and functionalities tailored to specific operational requirements. More than 92 lakh Self-Help Groups (SHGs) are registered on the LokOS platform, 5.56 lakh Village Organisations (VOs) have been profiled, and over 10.23  crore  households  mobilised  through  these  Community-Based  Organisations  (CBOs) have been digitally profiled and linked on LokOS.

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