Lok Sabha Question No. 1741 (UNSTARRED), answered on 2015-12-09
Subject: Internet Bandwidth Speed
Ministry: COMMUNICATIONS AND INFORMATION TECHNOLOGY
Asked by: CH. MALLA REDDY, SHRIKANT EKNATH SHINDE, RAHUL RAMESH SHEWALE, VINAYAK BHAURAO RAUT

## MINISTRY OF COMMUNICATIONS AND INFORMATION TECHNOLOGY

## GOVERNMENT OF INDIA DEPARTMENT OF TELECOMMUNICATIONS

## LOK SABHA

## UNSTARRED QUESTION NO.1741

TO BE ANSWERED ON 9 th  DECEMBER, 2015

## INTERNET BANDWIDTH SPEED

## 1741.  SHRI CH. MALLA REDDY:

DR. SHRIKANT EKNATH SHINDE:

SHRI RAHUL SHEWALE:

SHRI VINAYAK BHAURAO RAUT:

Will  the  Minister  of  COMMUNICATIONS  AND  INFORMATION  TECHNOLOGY be pleased to state:

- (a) the  details  of  Megabyte  Per  Second  (Mbps)  speed of  internet  in  India  both for downloading and uploading in the country during the last three years and the current year;
- (b) whether some internet service providers including Mahanagar Telephone Nigam Limited (MTNL) have not been providing the fixed internet speed to the subscribers;
- (c) if  so,  the  details  thereof  and  the  reasons  therefor  along  with  the  complaints received in this regard, State and operatorwise;
- (d) the action taken by the Government to ensure specific fixed internet speed to the subscribers by service providers including MTNL; and
- (e) the security mechanism to monitor the data both in bound and out bound?

## ANSWER

## THE MINISTER OF COMMUNICATIONS AND INFORMATION TECHNOLOGY (SHRI RAVI SHANKAR PRASAD)

- (a)          Madam,  as  per  the  information  provided  by  Telecom  Regulatory  Authority  of India  (TRAI),  average  speed  of  Internet  data  plans  is  not  reported  to  TRAI  by  the Telecom/Internet  service  providers.  As  per  tariff  filed  with  TRAI,  Telecom  Service Providers/Internet Service Providers are offering download speed below 512 Kbps for narrowband internet services and download speed between 512 Kbps to 100 Mbps for broadband services in different tariff plans.
- (b) to (d) TRAI  is  monitoring  the  performance  of  service  providers  against  the benchmarks prescribed by it for various Quality of Service parameters through quarterly Performance Monitoring Reports submitted by service providers for the service area as a  whole.    As  per  quality  of  service  standards  for  Broadband  Services  (Wireline)  the subscribed speed should be met for more than 80% of the subscribed speed.  As per the  TRAI  performance  monitoring  report  for  the  quarter  ending  June,  2015,  all  the service providers are meeting the benchmark for this parameter. The Telecom Licensed Service Area wise and operator- wise number of complaints including MTNL received by TRAI during the last three years and current year on Poor Speed of Broadband are enclosed as Annexure I & II respectively.
- (e)            Lawful Interception & Monitoring of communication messages is governed by the Section 5(2) of Indian Telegraph Act, 1885 read with Rule 419A of Indian Telegraph (Amendment) Rules, 2007. As per these provisions, notified Law Enforcement Agencies (LEAs) of the Government carry out interception and monitoring of the communication messages of the telecom/ internet service providers networks as per their requirements.

## Annexure-I

| S.No.   | Telecom Licensed Service Area   | Telecom Licensed Service Area Wise No. of Complaints of Poor Speed of Broadband   | Telecom Licensed Service Area Wise No. of Complaints of Poor Speed of Broadband   | Telecom Licensed Service Area Wise No. of Complaints of Poor Speed of Broadband   |
|---------|---------------------------------|-----------------------------------------------------------------------------------|-----------------------------------------------------------------------------------|-----------------------------------------------------------------------------------|
| S.No.   | Telecom Licensed Service Area   | 2013-14                                                                           | 2014-15                                                                           | 2015-16 (From 1.4.2015 to 30.11.2015)                                             |
| 1       | Andhra Pradesh                  | 2                                                                                 | 6                                                                                 | 6                                                                                 |
| 2       | Assam                           | 0                                                                                 | 2                                                                                 | 2                                                                                 |
| 3       | Bihar                           | 1                                                                                 | 14                                                                                | 19                                                                                |
| 4       | Delhi                           | 23                                                                                | 103                                                                               | 191                                                                               |
| 5       | Gujarat                         | 2                                                                                 | 35                                                                                | 36                                                                                |
| 6       | Haryana                         | 5                                                                                 | 3                                                                                 | 10                                                                                |
| 7       | Himachal Pradesh                | 0                                                                                 | 0                                                                                 | 1                                                                                 |
| 8       | Jammu & Kashmir                 | 0                                                                                 | 0                                                                                 | 0                                                                                 |
| 9       | Karnataka                       | 4                                                                                 | 26                                                                                | 33                                                                                |
| 10      | Kerala                          | 2                                                                                 | 7                                                                                 | 10                                                                                |
| 11      | Kolkata                         | 2                                                                                 | 18                                                                                | 29                                                                                |
| 12      | Madhya Pradesh                  | 3                                                                                 | 6                                                                                 | 4                                                                                 |
| 13      | Maharashtra                     | 2                                                                                 | 17                                                                                | 41                                                                                |
| 14      | Mumbai                          | 4                                                                                 | 28                                                                                | 35                                                                                |
| 15      | North East                      | 0                                                                                 | 1                                                                                 | 1                                                                                 |
| 16      | Orissa                          | 0                                                                                 | 6                                                                                 | 3                                                                                 |
| 17      | Punjab                          | 4                                                                                 | 15                                                                                | 30                                                                                |
| 18      | Rajasthan                       | 2                                                                                 | 33                                                                                | 42                                                                                |
| 19      | Tamilnadu (including Chennai)   | 3                                                                                 | 62                                                                                | 54                                                                                |
| 20      | UP-East                         | 3                                                                                 | 25                                                                                | 18                                                                                |
| 21      | UP-West                         | 9                                                                                 | 19                                                                                | 25                                                                                |
| 22      | West Bengal                     | 1                                                                                 | 9                                                                                 | 14                                                                                |
| 24      | Unidentified                    | 5                                                                                 | 2                                                                                 | 2                                                                                 |
|         | Total                           | 77                                                                                | 437                                                                               | 606                                                                               |

Contd……3/-

## ************

## Annexure-II

|       |                                       | Service Provider wise No. of Complaints of Poor Speed of Broadband   | Service Provider wise No. of Complaints of Poor Speed of Broadband   | Service Provider wise No. of Complaints of Poor Speed of Broadband   |
|-------|---------------------------------------|----------------------------------------------------------------------|----------------------------------------------------------------------|----------------------------------------------------------------------|
| S.No. | Name of the Operators                 | 2013-14                                                              | 2014-15                                                              | 2015-16 (From 1.4.2015 to 30.11.2015)                                |
| 1     | Aircel*                               | 1                                                                    | 21                                                                   | 12                                                                   |
| 2     | BSNL                                  | 22                                                                   | 57                                                                   | 67                                                                   |
| 3     | Bharti Airtel*                        | 13                                                                   | 39                                                                   | 64                                                                   |
| 4     | MTNL                                  | 15                                                                   | 14                                                                   | 30                                                                   |
| 5     | Reliance*                             | 14                                                                   | 63                                                                   | 130                                                                  |
| 6     | Sistema Shyam Teleservices Ltd. (MTS) | 3                                                                    | 141                                                                  | 167                                                                  |
| 7     | Vodafone                              | 2                                                                    | 60                                                                   | 54                                                                   |
| 8     | Tata*                                 | 7                                                                    | 34                                                                   | 65                                                                   |
| 9     | Idea*                                 | 0                                                                    | 8                                                                    | 15                                                                   |
| 10    | HFCL                                  | 0                                                                    | 0                                                                    | 2                                                                    |
|       | TOTAL                                 | 77                                                                   | 437                                                                  | 606                                                                  |

* Includes group companies