Lok Sabha Question No. 6160 (UNSTARRED), answered on 2026-04-01
Subject: E-commerce Market
Ministry: COMMUNICATIONS
Asked by: Shri Suresh Kumar Kashyap, Shri Arun Govil

## GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS DEPARTMENT OF POSTS

## LOK SABHA UNSTARRED QUESTION NO. 6160 TO BE ANSWERED ON 01 ST  APRIL, 2026

## E-COMMERCE MARKET

## 6160.   SHRI SURESH KUMAR KASHYAP: SHRI ARUN GOVIL:

Will the Minister of COMMUNICATIONS be pleased to state:

(a) the specific initiatives being undertaken to transform the Department of Posts into a largescale public logistics organisation as part of the national roadmap, particularly the State of Himachal Pradesh and the Shimla Parliamentary Constituency;

(b) the manner in which the Department's parcel handling capacity has grown during the last three  years,  both  nationally  and  in  Himachal  Pradesh,  to  meet  the  demands  of  the  expanding  ecommerce market;

(c) whether there are any plans to introduce new competitive mail or parcel products during the current financial year to capture a larger market share especially in hilly and rural regions such as Himachal Pradesh;

(d) if so, the details thereof, including any region-specific initiatives for the Shimla Lok Sabha Constituency; and

(e) the time by which the Ministry expects to complete the implementation of the transformation roadmap  for  post  offices,  particularly  in  Himachal  Pradesh  to  facilitate  MSME  exports  and strengthen rural logistics infrastructure?

## ANSWER

## MINISTER OF STATE FOR COMMUNICATIONS AND RURAL DEVELOPMENT (DR. PEMMASANI CHANDRA SEKHAR)

(a) The  Department  of  Posts  (DoP)  has  undertaken  the  Mail  Parcel  Optimization  Project (MPOP) to redesign workflows and improve efficiency across the parcel value chain. As part of this initiative,  the  parcel  network  and  delivery  centres  have  been  rationalized  and  an  all-India  road transport network operationalized to support the growing parcel and  e-commerce sector. Furthermore, the Advanced Postal Technology (APT) platform has been introduced in year 2025 for real-time  tracking  of  articles  and  digitalization  of  services.  The  Department  has  also  established partnerships  with  major  e-commerce  and  logistics  companies  and  is  providing  parcel  delivery services to several Government ministries. In addition, Dak Niryat Kendras (DNKs) have been set up to facilitate exports by MSMEs (micro, small & medium enterprises), artisans, self-help groups, and small businesses.

To strengthen parcel and logistics services in Himachal Pradesh, 04 parcel hubs and 02 Nodal Delivery Centers have been established for dedicated processing and delivery of parcels respectively. Additionally, 18 DNKs have been set up to promote exports from the state.

(b) The parcel handling capacity of DoP has grown from 12.70 crore in 2022-23 to 14.57 crore in 2024-25, with a total of 79 national level Parcel Hubs in the country, including 04 in Himachal Pradesh.

(c) & (d) Yes, Sir. The Department has launched 24 and 48 hour guaranteed delivery document and  24-hour  delivery  parcel  products  on  identified  domestic  lanes  to  meet  the  need  for  express products in the Courier, Express and Parcel (CEP) sector. International Tracked Packet Service has also been launched to promote cross-border e-commerce.

In the Shimla Lok Sabha constituency, Shimla and Parwanoo Hubs have been upgraded for efficient processing of parcels and mail. Parcel Packaging Units (10) and DNKs (6) have been established in the constituency to facilitate parcel packaging and export facilities.

(e) The transformation  of India  Post  into  an  integrated  national  logistics  network  is  being undertaken in a phased manner across the country, including in Himachal Pradesh. As part of this effort, new products have been introduced and Business Process Re-engineering undertaken under the MPOP with the objective of rationalizing and strengthening the mail and parcel value chains.

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