Lok Sabha Question No. 2 (UNSTARRED), answered on 2026-01-29
Subject: Electronic Toll Collection System
Ministry: ROAD TRANSPORT AND HIGHWAYS
Asked by: Shri Bhaskar Murlidhar Bhagare, Dr. Amol Ramsing Kolhe, Smt. Supriya Sule, Prof. Varsha Eknath Gaikwad, Shri Mohite Patil Dhairyasheel Rajsinh

be pleased to state:

- (a) whether the Government has reviewed the performance and transparency of the Electronic Toll  Collection  (ETC/FASTag)  system  on National Highways in Maharashtra, if so, the details thereof;
- (b) the total ETC revenue collected during the last three financial years, plaza-wise  for  major  toll  plazas  and  whether  any  revenue  leakages  or abnormal variations have been detected, if so, the details thereof;
- (c) the number of toll plazas in Maharashtra fully equipped with ETC and whether manual tolling, lane non-compliance and congestion continue on high-traffic corridors, if so, the details thereof;
- (d) whether any independent or third-party assessment  has been conducted  on  traffic  flow  improvement,  transaction  failure  rates  and revenue efficiency of ETC in Maharashtra, if so, the details thereof;
- (e) the number of complaints received regarding double charging, failed deductions,  poor  grievance  redressal  and  network  outages  and  the action taken against concessionaires; and
- (f)  whether  the  Government  proposes  time-bound  upgrades,  stricter monitoring,  penalties  and  integration  of  ETC  with  smart  mobility  and

## GOVERNMENT OF INDIA

## MINISTRY OF ROAD TRANSPORT AND HIGHWAYS

## LOK SABHA UNSTARRED QUESTION NO. 2 ANSWERED ON 29 TH  JANUARY, 2026

## ELECTRONIC TOLL COLLECTION SYSTEM

2. SHRI BHASKAR MURLIDHAR BHAGARE:

DR. AMOL RAMSING KOLHE:

SMT. SUPRIYA SULE:

PROF. VARSHA EKNATH GAIKWAD:

SHRI MOHITE PATIL DHAIRYASHEEL RAJSINH:

## Will the Minister of ROAD TRANSPORT AND HIGHWAYS

सड़क परिवहन औि िाजमार्ग मंत्री

enforcement systems to address persistent deficiencies in Maharashtra, if so, the details thereof?

## ANSWER

## THE MINISTER OF ROAD TRANSPORT AND HIGHWAYS

(SHRI NITIN JAIRAM GADKARI)

- (a)  &  (d)  The  user  fee  is  collected  at  a  fee  plaza  for  the  use  of  any section of National Highway as per the provisions of National Highways Fee  Rules,  2008  applicable  for  the  respective  category  of  vehicles uniformly across the country. Impact Assessment conducted for National Electronic Toll Collection (NETC) Program for the year 2024-25 reflects that the average time required for a vehicle to cross a toll plaza across the country including the State of Maharashtra under ETC operations is 40 seconds, which earlier used to take 12.23 minutes per vehicle under the  manual  tolling  system  indicating  improvement  in  traffic  flow  and reduction in congestion at Fee plazas.
- (b)  The  total  user  fee  collected  at  all  fee  plazas  in  the  State  of Maharashtra during the last 3 years are at Annexure. Digital audits and real-time  reconciliation  through  the  National  Electronic  Toll  Collection (NETC) have improved tolling efficiency and has reduced waiting time for vehicles significantly.
- (c) NH Fee plazas in Maharashtra are fully equipped with 100% electronic toll collection systems, ensuring the smooth and efficient movement of vehicles.  Further,  congestion  on  fee  plaza  is  also  monitored  through  a GIS-based toll congestion monitoring solution.
- (e)  National  Payment  Corporation  of  India  (NPCI),  which  provides  the Central Clearing House  (CCH)  services  of  National  Electronic  Toll Collection  (NETC)  Programme,  has  reported  17.66  lakh  transactions where refunds were made due to incorrect user fee (toll) deductions from January-2025  to  December-2025  out  of  a  total  of  464  crore  FASTag transactions  in  the  same  year  which  represents  0.03%  of  all  Fastag transactions.  The details are as under:

| Chargeback Reason   |
|---------------------|

| Return journey not provided                                                   | 2,18,292   |
|-------------------------------------------------------------------------------|------------|
| Toll Fare Calculation Error                                                   | 5,38,944   |
| NETC Toll services not availed/ Tag holder does not recognise the transaction | 6,35,239   |
| Paid by Other means                                                           | 55,602     |
| Duplicate transaction done at fee plaza                                       | 3,18,466   |

Road  users  have  access  to  various  channels  for  grievance  redressal related to FASTag issues. Complaints can be lodged through the National Highways Helpline 1033, the dedicated email falsededuction@ihmcl.com, the  respective  FASTag  issuer  bank  helplines,  as  well  as  through  the RajmargYatra App.

- (f)       The  Government is committed to making the tolling system more efficient, transparent, and user-friendly through improving lane equipment, and adoption of advanced technologies. Monitoring is carried out  through  centralised  toll  management  systems.  To  further  increase the efficiency of tolling operation and in order to ensure seamless and free-flow movement of vehicles along national highways, the Government has  decided  to  implement  barrier-free  Electronic  Toll  Collection  (ETC) System using Automatic Number Plate Recognition Cameras on selected sections  of  National  Highways  as  an  added  facility  along  with  FASTag where  the  user  fee  shall  be  charged  from  the  vehicle  users  without having them to stop, slow down or stay in a given fee plaza lane.

## ANNEXURE

ANNEXURE  REFERRED  TO  IN  REPLY  TO  PART  (b)  OF  LOK  SABHA UNSTARRED QUESTION NO. 2 FOR ANSWER ON 29.01.2026 ASKED BY SHRI BHASKAR MURLIDHAR BHAGARE, DR. AMOL RAMSING KOLHE,  SMT. SUPRIYA SULE, PROF. VARSHA EKNATH GAIKWAD, SHRI MOHITE  PATIL  DHAIRYASHEEL  RAJSINH,  REGARDING  ELECTRONIC TOLL COLLECTION SYSTEM.

----------------------------------------------------------------------------------------------------------------------

The total user fee Collected at all fee plazas in the state of Maharashtra in last 3 years:

| Name of the Fee plaza   | Toll Collection in FY in Cr.   | Toll Collection in FY in Cr.   | Toll Collection in FY in Cr.   | Toll Collection in FY in Cr.   |
|-------------------------|--------------------------------|--------------------------------|--------------------------------|--------------------------------|
| Name of the Fee plaza   | 2022-23                        | 2023-24                        | 2024-25                        | 2025-26 (Apr-Dec-25)           |
| Varwade                 | 90.53                          | 100.14                         | 109.61                         | 81.09                          |
| Sawaleshwar             | 97.37                          | 117.93                         | 131.17                         | 100.99                         |
| Tamalwadi               | 66.64                          | 70.94                          | 69.61                          | 59.10                          |
| Yedashi                 | 58.13                          | 55.85                          | 51.86                          | 45.76                          |
| Phulwadi                | 34.69                          | 38.93                          | 39.87                          | 31.28                          |
| Talmod                  | 46.15                          | 49.06                          | 49.27                          | 38.15                          |
| Nandani                 | 61.40                          | 66.02                          | 71.28                          | 56.06                          |
| Tidagundi               | 88.98                          | 94.33                          | 104.43                         | 83.04                          |
| Valsang                 | 14.92                          | 30.00                          | 32.62                          | 25.79                          |
| Ankadhal                | 15.67                          | 36.73                          | 38.44                          | 30.54                          |
| Ichgaon                 | 16.70                          | 30.20                          | 31.62                          | 27.15                          |
| Dumbarwadi              | 5.49                           | 6.23                           | 5.09                           | 3.07                           |
| Dhoki                   | 5.49                           | 5.63                           | 5.83                           | 4.79                           |
| Badewadi                | 3.98                           | 4.75                           | 4.97                           | 3.68                           |
| Kini                    | 130.08                         | 107.56                         | 96.75                          | 70.31                          |
| Tasawade                | 152.35                         | 137.46                         | 123.29                         | 92.06                          |
| Borgaon                 | 16.07                          | 43.10                          | 45.54                          | 37.22                          |
| Arjunalli               | 136.62                         | 148.58                         | 199.33                         | 107.24                         |
| Ghoti                   | 124.40                         | 145.80                         | 107.67                         | 88.15                          |
| Pimplegaon (B) Baswant  | 190.24                         | 192.79                         | 192.35                         | 160.94                         |
| Chandwad                | 95.25                          | 98.26                          | 98.77                          | 81.22                          |
| Laling                  | 183.70                         | 210.59                         | 238.23                         | 186.98                         |
| Chachadgaon             | 17.98                          | 27.43                          | 28.82                          | 20.02                          |
| Anewadi                 | 143.88                         | 158.22                         | 149.50                         | 114.68                         |

| Khed-shivapur                                            | 248.82   | 275.71   | 271.45   | 212.56   |
|----------------------------------------------------------|----------|----------|----------|----------|
| Patas                                                    | 122.10   | 137.48   | 146.85   | 120.81   |
| Sardewadi                                                | 112.44   | 124.04   | 129.03   | 98.79    |
| Chalakwadi                                               | 46.67    | 73.87    | 94.51    | 86.49    |
| Hiwargaon Pavasa                                         | 74.21    | 89.81    | 102.13   | 84.60    |
| Pimparwadi                                               | -        | 19.59    | 13.79    | 10.52    |
| Dongrale                                                 | -        | 3.01     | 6.97     | 7.26     |
| Penur                                                    | -        | 8.31     | 23.42    | 20.84    |
| Pimparkhed                                               | -        | 0.68     | 17.65    | 12.29    |
| Undewadi                                                 | -        | 1.57     | 14.49    | 11.71    |
| Ahmednagar Bypass (Ahilyanagar)                          | -        | -        | 30.26    | 72.23    |
| Banpimpri                                                | -        | -        | 65.32    | 79.01    |
| Nimgaon Khalu                                            | -        | -        | 6.40     | 31.50    |
| Pandane                                                  | -        | -        | 0.28     | 3.79     |
| Pawangaon                                                | -        | -        | 0.24     | 15.09    |
| Borvihir                                                 | -        | -        | 15.06    | 28.22    |
| Bawada                                                   | -        | -        | -        | 9.86     |
| Bhavaninagar                                             | -        | -        | -        | 12.80    |
| Shilphata Shedung Kusgaon (Varsoli)                      |          |          |          |          |
|                                                          | 229.12   | 267.25   | 294.66   | 242.27   |
| Dehu Road (Somatane)                                     |          |          |          |          |
| Shinde @ 193/900                                         | 50.15    | 63.95    | 68.74    | 56.24    |
| Kardha village (Bhandara) (tolling ended on 27.09. 2023) | 38.51    | 18.43    | -        | -        |
| Kharbi                                                   | 4.69     | 5.87     | 6.45     | 5.13     |
| Fekari (Now Merged with Nashirabad)                      | 4.73     | 0.00     | -        | -        |
| Nashirabad                                               | 62.79    | 73.34    | 80.42    | 63.48    |
| Borkhedi                                                 | 107.23   | 120.58   | 132.94   | 102.14   |
| NAGPUR BYPAS (Panjari)                                   | 151.86   | 185.05   | 211.10   | 164.28   |
| Mansar (Kumhari)                                         | 71.12    | 87.91    | 103.38   | 78.84    |
| Kamptee Kanhan Bypass Check                              | 68.21    | 80.51    | 93.67    | 76.87    |
| Mathni                                                   | 80.7     | 88.44    | 94.63    | 74.41    |

| Sendurwafa      | 98.23   |   115.18 |   123.11 |   95.79 |
|-----------------|---------|----------|----------|---------|
| Daroada         | 64.99   |   100.04 |   109.71 |   90.79 |
| Selu FP         | 8.96    |    13.94 |    13.22 |    7.97 |
| Champa          | 11.66   |    27.85 |    28.36 |   22.86 |
| Dhumka Tondgaon | 12.07   |    39.25 |    53.61 |   44.2  |
| Kelapur         | 82.69   |    94    |   103.32 |   86.52 |
| Haladgao        | 62.75   |    55.48 |    53.04 |   38.41 |
| Husnapur        | 27.79   |    30.5  |    33.42 |   26.5  |
| Bhamb Raja      | 31.04   |    33.65 |    35.17 |   25.93 |
| Patanswangi     | 38.41   |    32.93 |    35.48 |   36.04 |
| Khambara        | 37.79   |    33.08 |    39.01 |   35.54 |
| Milanpur        | 44.81   |    38.76 |    46.79 |   42.99 |
| Shirpur         | 138.77  |   148.58 |   176.63 |  156.85 |
| Songir          | 122.60  |   133.96 |   145.03 |  106.49 |
| Gondkhairi      | 49.33   |    54.13 |    55.98 |   38.09 |
| Karanja         | 42.79   |    42.01 |    44.78 |   31.73 |
| Nandgaon        | 92.27   |    83.41 |    88.76 |   66.39 |
| Undri           | 7.95    |     7.05 |     7.28 |    5.23 |
| Pargaon         | 63.55   |    59.33 |    54.3  |   48.34 |
| Padalshingi     | 105.26  |   105.02 |   102.04 |   87.24 |
| Maliwadi        | 84.09   |    84.86 |    76.4  |   63.99 |
| Karodi          | 46.22   |    45.3  |    42.85 |   36.71 |
| Hatnoor         | 75.85   |    40.05 |    19.75 |   17.27 |
| Vaidyakinhi     | 1.42    |     3.16 |     2.87 |    2.65 |
| Ashiv           | 29.03   |    35.18 |    40.12 |   33.85 |
| Selu Amba       | 9.83    |     9.75 |    10.15 |    8.1  |
| Taroda-Kasba    | -       |    79.76 |   115.41 |   89.7  |
| Salava Jharoda  | -       |    26.76 |    34.62 |   27.31 |
| Shembal         | -       |     8.06 |     8.9  |    6.63 |
| Urmed           | -       |     0.79 |     1.19 |    1.38 |
| Wadgaon         | -       |     1.96 |     3    |    2.31 |
| Dasarkhed       | -       |    33.63 |    65.66 |   51.87 |
| Kurankhed       | -       |    21.2  |    69.87 |   56.88 |
| Hirapur         | -       |     1.18 |     6.16 |    5.84 |
| Tuptakli        | -       |     0.31 |     2.16 |    1.79 |
| Ashta           | -       |     3.76 |    32.48 |   26.07 |
| Malegaon        | -       |     2.56 |    32.03 |   26.24 |

| Sub Gavhan Kh     | -   | 4.20   | 78.91   |   74.47 |
|-------------------|-----|--------|---------|---------|
| Khadaka           | -   | -      | 10.90   |   23.57 |
| Medshi Sawarkheda | -   | -      | 31.17   |   37.7  |
| Nimbhi            | -   | -      | 1.94    |    4.25 |
| Pardi Makta       | -   | -      | 17.43   |   34.91 |
| Bijora            | -   | -      | -       |   16.41 |
| Nayagaon          | -   | -      | -       |    1.01 |
| Loni              | -   | -      | -       |    0.68 |
| UMRI              | -   | -      | -       |    7.8  |
| Devghat           | -   | -      | -       |    3.75 |

*****

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