Lok Sabha Question No. 2405 (UNSTARRED), answered on 2016-08-01
Subject: LPG Supply by OMC
Ministry: PETROLEUM AND NATURAL GAS
Asked by: HARISHCHANDRA DEORAM CHAVAN, ANSHUL VERMA, ANIL SHIROLE, RAM CHARITRA, CHANDRAKANT BHAURAO KHAIRE, K.R.P. PRABAKARAN, KINJARAPU RAM MOHAN NAIDU, RAVINDRA BABU  PANDULA, SAKUNTALA LAGURI, ARJUNLAL MEENA, DILIP KUMAR MANSUKHLAL GANDHI, DEVJI MANSINGRAM PATEL, V. SATHYABAMA

## LOK SABHA UNSTARRED QUESTION NO. 2405 TO BE ANSWERED ON 1 ST  AUGUST 2016

## LPG SUPPLY BY OMC

†2405. SHRI HARISHCHANDRA CHAVAN: SHRI ANSHUL VERMA: SHRI ANIL SHIROLE: SHRI RAM CHARITRA NISHAD: SHRI CHANDRAKANT KHAIRE: SHRI K.R.P. PRABAKARAN: SHRI RAM MOHAN NAIDU KINJARAPU: DR. RAVINDRA BABU: SHRIMATI SAKUNTALA LAGURI: SHRI ARJUN LAL MEENA: SHRI DILIPKUMAR MANSUKHLAL GANDHI: SHRI DEVJI M. PATEL: SHRIMATI V. SATHYA BAMA:

पेट्रोलियम एवं प्राक ृ लिक गैस मंत्री

Will the Minister of PETROLEUM AND NATURAL GAS be pleased to state :

- (a)  the  details  of  cases  of  inadequate  door  to  door  service/irregular  and  delayed home delivery/booking of LPG cylinders noticed by the Government/reported in the country along with surprise checks/raids conducted by the Government and action taken against the persons/distributors found involved in such malpractices during the last three years and the current year, State/ UT-wise including Odisha;
- (b)  the  initiatives  taken  to  ease  the  long  pending  public  demand  of  the  LPG consumers  to  transfer  their  LPG  connection  to  other  LPG  distributors  within  15 kilometre radius/nearby area under transfer termination voucher so that they receive efficient customer service there along with number of complaint received from LPG consumers in this regard and action taken thereon, State/UT/Oil Marketing Company (OMC)-wise;
- (c)  whether  cases of overcharging and theft of LPG cylinders by LPG distributors, fake/bogus connections to the fictitious persons, underweight/pilferage of gas from cylinders,  black  marketing/  diversion  for  commercial  purpose  such  as  hotel  and

restaurant of LPG cylinders have been noticed by the Government during the said period;

(d)  if  so,  the  details  thereof  along  with  number  of  such  cases  identified  in  rural/ backward  areas  and  gas  agencies/Oil  Marketing  Companies  found  to  be  involved therein including the action taken by the Government in this regard, State/UT/casewise including the North Eastern States;

(e)  the  number  of  domestic  and  commercial  LPG  consumers  in  the  country  along with  the  number  of  households  who  are  yet  to  receive  LPG  connections  including target fixed for the next three years, State/UT-wise; and

(f)  whether  there  is  any  proposal  to  increase  the  LPG  quota  and  supply  in  rural/ backward  areas  of  the  country  and  if  so,  the  details  thereof  along  with  the  steps taken to remove the shortage, State/UT-wise including Uttar Pradesh and Rajasthan?

## ANSWER

पेट्रोलियम एवं प्राक ृ लिक गैस मंत्रािय में राज्य मंत्री ( स्विंत्र प्रभार ) ( श्री धमेंद्र प्रधान )

MINISTER OF STATE (INDEPENDENT  CHARGE)  IN THE MINISTRY OF PETROLEUM & NATURAL GAS (SHRI DHARMENDRA PRADHAN)

(a), (c) & (d) State/UT-wise details of irregularities including inadequate door to door service/irregular and delayed home delivery/booking of LPG cylinders, overcharging, shortage of equipment, black marketing/diversion, pilferage etc. including  the State of Odisha and North Eastern States during the last three years and current year are at Annexure-I.

In all established cases of irregularities, action is taken by OMCs as per provisions of Marketing Discipline Guidelines and Distributorship Agreement.

Public Sector Oil Marketing Companies (OMCs) have reported that regular/surprise inspections are conducted at LPG  distributorships. State/UT-wise details of inspections  conducted  including  the  State  of  Odisha,  during  the  last  3  years  and April-June 2016 are at Annexure-II .

(b) In order to provide greater choice and better convenience to the LPG customers, OMCs  have  introduced  online  process  of  transfer  of  LPG  connection.  Under  this scheme, the customer is allowed to select the distributor of his/her choice within a city  and  get  his/her  connection  transferred  online  to  the  desired  distributor.  The process  of  online  transfer  of  connection  is  system  based  with  minimum  human intervention  which  enables  tracking  of  application  at  each  state  with  intimation  to customer  via  e-mails  and  SMS.  The  facility  also  provides  for  tracking  along  with escalation for timely intervention. (e)  State/UT-wise  details  of  domestic  and  commercial  LPG  consumers  (NDNE) along with LPG coverage are at Annexure-IIII . Release  of  LPG  connections  is  a  continuous  process.  LPG  distributors  are  under instruction to release new connections on demand. OMCs aim to provide 10 crore new  LPG  connections  during  2016-18.    Further,  the  Government  has  launched 'Pradhan Mantri Ujjwala Yojana' through which deposit free LPG connections to 5 crore women belonging to the Below Poverty Line (BPL) families over a period of 3 years starting from FY 2016-17 will be given. Under Pradhan Mantri Ujjwala Yojana priority  is  given  to  such  States/UTs  having  LPG  coverage  less  than  the  national average as on 01.01.2016. (f) OMCs have reported that, at present, there is no shortage of LPG in the country, including rural/backward areas States of Uttar Pradesh and Rajasthan except in the States  of  Assam,  Manipur,  Tripura  and  Kerala  where  frequent  local  bandhs, agitations by different organisations and the poor condition of road mainly have led to a Backlog of refill supplies.  Efforts are made for clearing the backlog as and when imports, positioning of bulk LPG at the plants through alternate routes and operation of LPG

generated by augmenting bulk LPG supplies, arranging additional bottling plants on Sundays/Holidays and extended hours.

- ------------

| State/UT-wise total number of established cases of malpractices/irregularities byOMC distributors during last three year and current year i.e. 2013-14, 2014-15, 2015-16 & Apr'16-Jun'16   | State/UT-wise total number of established cases of malpractices/irregularities byOMC distributors during last three year and current year i.e. 2013-14, 2014-15, 2015-16 & Apr'16-Jun'16   |
|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| State / UT                                                                                                                                                                                 | Nos.                                                                                                                                                                                       |
| CHANDIGARH                                                                                                                                                                                 | 96                                                                                                                                                                                         |
| DELHI                                                                                                                                                                                      | 232                                                                                                                                                                                        |
| HARYANA                                                                                                                                                                                    | 194                                                                                                                                                                                        |
| HIMACHAL PRADESH                                                                                                                                                                           | 14                                                                                                                                                                                         |
| JAMMU & KASHMIR                                                                                                                                                                            | 120                                                                                                                                                                                        |
| PUNJAB                                                                                                                                                                                     | 293                                                                                                                                                                                        |
| RAJASTHAN                                                                                                                                                                                  | 343                                                                                                                                                                                        |
| UTTAR PRADESH                                                                                                                                                                              | 1342                                                                                                                                                                                       |
| UTTRAKHAND                                                                                                                                                                                 | 81                                                                                                                                                                                         |
| ANDAMAN & NICOBAR                                                                                                                                                                          | 0                                                                                                                                                                                          |
| ARUNACHAL PRADESH                                                                                                                                                                          | 9                                                                                                                                                                                          |
| ASSAM                                                                                                                                                                                      | 150                                                                                                                                                                                        |
| BIHAR                                                                                                                                                                                      | 325                                                                                                                                                                                        |
| JHARKHAND                                                                                                                                                                                  | 143                                                                                                                                                                                        |
| MANIPUR                                                                                                                                                                                    | 2                                                                                                                                                                                          |
| MEGHALAYA                                                                                                                                                                                  | 10                                                                                                                                                                                         |
| MIZORAM                                                                                                                                                                                    | 4                                                                                                                                                                                          |
| NAGALAND                                                                                                                                                                                   | 0                                                                                                                                                                                          |
| ODISHA                                                                                                                                                                                     | 254                                                                                                                                                                                        |
| SIKKIM                                                                                                                                                                                     | 1                                                                                                                                                                                          |
| TRIPURA                                                                                                                                                                                    | 8                                                                                                                                                                                          |
| WEST BENGAL                                                                                                                                                                                | 223                                                                                                                                                                                        |
| CHATTISGARH                                                                                                                                                                                | 98                                                                                                                                                                                         |
| DADRA & NAGAR HAVELI                                                                                                                                                                       | 0                                                                                                                                                                                          |
| DAMAN & DIU                                                                                                                                                                                | 3                                                                                                                                                                                          |
| GOA                                                                                                                                                                                        | 16                                                                                                                                                                                         |
| GUJARAT                                                                                                                                                                                    | 278                                                                                                                                                                                        |
| MADHYA PRADESH                                                                                                                                                                             | 678                                                                                                                                                                                        |
| MAHARASHTRA                                                                                                                                                                                | 554                                                                                                                                                                                        |
| ANDHRA PRADESH                                                                                                                                                                             | 359                                                                                                                                                                                        |
| KARNATAKA                                                                                                                                                                                  | 266                                                                                                                                                                                        |
| KERALA                                                                                                                                                                                     | 237                                                                                                                                                                                        |
| LAKSHADWEEP                                                                                                                                                                                | 0                                                                                                                                                                                          |
| PUDUCHERRY                                                                                                                                                                                 | 2                                                                                                                                                                                          |
| TAMILNADU                                                                                                                                                                                  | 262                                                                                                                                                                                        |
| TELANGANA                                                                                                                                                                                  | 134                                                                                                                                                                                        |
| ALL INDIA                                                                                                                                                                                  | 6731                                                                                                                                                                                       |

## Number of inspections carried out of OMC distributors during last three year and current year i.e. 2013-14, 2014-15, 2015-16 & Apr'16-Jun'16

| STATE/UT             |   IOC |   BPC |   HPC |
|----------------------|-------|-------|-------|
| CHANDIGARH           |   288 |    92 |    87 |
| DELHI                |  1736 |  1162 |   739 |
| HARYANA              |  1249 |  1447 |   489 |
| HIMACHAL PRADESH     |   789 |   117 |   152 |
| JAMMU & KASHMIR      |   812 |   376 |   474 |
| PUNJAB               |  1898 |  2048 |  1411 |
| RAJASTHAN            |  2198 |  2348 |  1861 |
| UTTAR PRADESH        |  6504 |  6654 |  2915 |
| UTTRAKHAND           |   768 |   348 |   277 |
| ANDAMAN & NICOBAR    |    72 |     0 |     0 |
| ARUNACHAL PRADESH    |   150 |     2 |     0 |
| ASSAM                |  1713 |   432 |    76 |
| BIHAR                |  1995 |  1589 |   489 |
| JHARKHAND            |  1062 |   610 |   343 |
| MANIPUR              |   336 |     0 |     0 |
| MEGHALAYA            |   149 |     9 |     0 |
| MIZORAM              |   219 |     0 |     0 |
| NAGALAND             |   127 |     8 |     0 |
| ODISHA               |  1122 |   618 |  1040 |
| SIKKIM               |   225 |     0 |     0 |
| TRIPURA              |   239 |     0 |     0 |
| WEST BENGAL          |  3016 |  1635 |   974 |
| CHATTISGARH          |  1007 |   536 |   404 |
| DADRA & NAGAR HAVELI |     0 |     0 |     0 |
| DAMAN & DIU          |     0 |     0 |    20 |
| GOA                  |    21 |   247 |   735 |
| GUJARAT              |  2663 |  1901 |  1796 |
| MADHYA PRADESH       |  2612 |  2348 |  2237 |
| MAHARASHTRA          |  1333 |  7396 |  5338 |
| ANDHRA PRADESH       |  2527 |  2600 |  2949 |
| KARNATAKA            |  1666 |  1439 |  2266 |
| KERALA               |  1698 |  1663 |   786 |
| LAKSHADWEEP          |     0 |     0 |     0 |
| PUDUCHERRY           |    54 |    72 |    82 |
| TAMILNADU            |  5187 |  1853 |  1519 |
| TELANGANA            |   383 |   588 |   450 |
| ALL INDIA            | 45818 | 40138 | 29909 |

| State-wise LPG coverage by OMCs based on 2011 census - as on 01.07.2016   | State-wise LPG coverage by OMCs based on 2011 census - as on 01.07.2016   | State-wise LPG coverage by OMCs based on 2011 census - as on 01.07.2016   | State-wise LPG coverage by OMCs based on 2011 census - as on 01.07.2016   | State-wise LPG coverage by OMCs based on 2011 census - as on 01.07.2016   |                                                          |
|---------------------------------------------------------------------------|---------------------------------------------------------------------------|---------------------------------------------------------------------------|---------------------------------------------------------------------------|---------------------------------------------------------------------------|----------------------------------------------------------|
| STATE/UT                                                                  | No. of Households (in lakhs)                                              | No. of Households (in lakhs)                                              | Domestic LPG customers of OMCs (in lakhs)                                 | LPG Coverage                                                              | Commercial (NDNE) customers of OMCs as on 01.07.2016 (in |
| STATE/UT                                                                  | As per Census 2011                                                        | Estimated at present                                                      | Active Customers                                                          | As per active customers count                                             | lakhs)                                                   |
| CHANDIGARH                                                                | 2.35                                                                      | 2.57                                                                      | 2.64                                                                      | 102.9%                                                                    | 0.040                                                    |
| DELHI                                                                     | 33.41                                                                     | 37.18                                                                     | 45.59                                                                     | 122.6%                                                                    | 0.481                                                    |
| HARYANA                                                                   | 47.18                                                                     | 52.19                                                                     | 47.07                                                                     | 90.2%                                                                     | 0.478                                                    |
| HIMACHAL PRADESH                                                          | 14.77                                                                     | 15.78                                                                     | 13.31                                                                     | 84.4%                                                                     | 0.384                                                    |
| JAMMU & KASHMIR                                                           | 20.15                                                                     | 22.69                                                                     | 16.24                                                                     | 71.6%                                                                     | 0.160                                                    |
| PUNJAB                                                                    | 54.10                                                                     | 58.11                                                                     | 62.51                                                                     | 107.6%                                                                    | 0.678                                                    |
| RAJASTHAN                                                                 | 125.81                                                                    | 140.11                                                                    | 90.63                                                                     | 64.7%                                                                     | 1.033                                                    |
| UTTAR PRADESH                                                             | 329.24                                                                    | 364.71                                                                    | 209.43                                                                    | 57.4%                                                                     | 1.170                                                    |
| UTTRAKHAND                                                                | 19.97                                                                     | 21.97                                                                     | 19.27                                                                     | 87.7%                                                                     | 0.351                                                    |
| ANDAMAN & NICOBAR                                                         | 0.93                                                                      | 0.97                                                                      | 0.74                                                                      | 76.9%                                                                     | 0.013                                                    |
| ARUNACHAL PRADESH                                                         | 2.62                                                                      | 2.98                                                                      | 1.84                                                                      | 61.9%                                                                     | 0.024                                                    |
| ASSAM                                                                     | 63.67                                                                     | 69.48                                                                     | 29.23                                                                     | 42.1%                                                                     | 0.269                                                    |
| BIHAR                                                                     | 189.41                                                                    | 215.06                                                                    | 68.94                                                                     | 32.1%                                                                     | 0.361                                                    |
| JHARKHAND                                                                 | 61.82                                                                     | 69.20                                                                     | 19.50                                                                     | 28.2%                                                                     | 0.148                                                    |
| MANIPUR                                                                   | 5.07                                                                      | 5.57                                                                      | 3.26                                                                      | 58.5%                                                                     | 0.013                                                    |
| MEGHALAYA                                                                 | 5.38                                                                      | 6.18                                                                      | 1.37                                                                      | 22.1%                                                                     | 0.055                                                    |
| MIZORAM                                                                   | 2.21                                                                      | 2.49                                                                      | 2.36                                                                      | 94.8%                                                                     | 0.024                                                    |
| NAGALAND                                                                  | 4.00                                                                      | 3.99                                                                      | 1.75                                                                      | 43.9%                                                                     | 0.030                                                    |
| ODISHA                                                                    | 96.61                                                                     | 103.82                                                                    | 33.25                                                                     | 32.0%                                                                     | 0.304                                                    |
| SIKKIM                                                                    | 1.28                                                                      | 1.37                                                                      | 1.14                                                                      | 83.2%                                                                     | 0.034                                                    |
| TRIPURA                                                                   | 8.43                                                                      | 9.09                                                                      | 4.18                                                                      | 46.0%                                                                     | 0.026                                                    |
| WEST BENGAL                                                               | 200.67                                                                    | 215.44                                                                    | 113.83                                                                    | 52.8%                                                                     | 1.045                                                    |
| CHATTISGARH                                                               | 56.23                                                                     | 63.01                                                                     | 19.54                                                                     | 31.0%                                                                     | 0.188                                                    |
| DADRA & NAGAR HAVELI                                                      | 0.73                                                                      | 0.95                                                                      | 0.69                                                                      | 73.1%                                                                     | 0.025                                                    |
| DAMAN & DIU                                                               | 0.60                                                                      | 0.78                                                                      | 0.61                                                                      | 78.5%                                                                     | 0.020                                                    |
| GOA                                                                       | 3.23                                                                      | 3.37                                                                      | 4.33                                                                      | 128.5%                                                                    | 0.142                                                    |
| GUJARAT                                                                   | 121.82                                                                    | 134.36                                                                    | 66.91                                                                     | 49.8%                                                                     | 1.639                                                    |
| MADHYA PRADESH                                                            | 149.68                                                                    | 165.88                                                                    | 70.22                                                                     | 42.3%                                                                     | 0.840                                                    |
| MAHARASHTRA                                                               | 238.31                                                                    | 258.64                                                                    | 197.05                                                                    | 76.2%                                                                     | 3.214                                                    |
| ANDHRA PRADESH                                                            | 126.04                                                                    | 133.43                                                                    | 108.24                                                                    | 81.1%                                                                     | 0.962                                                    |
| KARNATAKA                                                                 | 131.80                                                                    | 142.76                                                                    | 105.94                                                                    | 74.2%                                                                     | 2.524                                                    |
| KERALA                                                                    | 77.16                                                                     | 79.18                                                                     | 77.15                                                                     | 97.4%                                                                     | 1.999                                                    |
| LAKSHADWEEP                                                               | 0.11                                                                      | 0.11                                                                      | 0.04                                                                      | 34.7%                                                                     | 0.0002                                                   |
| PUDUCHERRY                                                                | 3.01                                                                      | 3.46                                                                      | 3.29                                                                      | 94.9%                                                                     | 0.078                                                    |

| TAMILNADU   |   184.93 |   200.32 |   162.00 | 80.9%   |   4.094 |
|-------------|----------|----------|----------|---------|---------|
| TELANGANA   |    84.21 |    89.15 |     85.6 | 96.0%   |   0.817 |
| ALL INDIA   |  2466.9  |  2696.4  |   1689.7 | 62.7%   |  23.661 |