Lok Sabha Question No. 3955 (UNSTARRED), answered on 2015-08-13
Subject: Speedy Redressal of Grievances
Ministry: PANCHAYATI RAJ
Asked by: ANURAG SINGH THAKUR

GOVERNMENT OF INDIA

MINISTRY OF PANCHAYATI RAJ

**LOK SABHA**

**UNSTARRED QUESTION NO. 3955**

TO BE ANSWERED ON 13.08.2015

**SPEEDY REDRESSAL OF GRIEVANCES**

**3955.** SHRI ANURAG SINGH THAKUR:

Will the Minister of PANCHAYATI RAJ be pleased to State:

1. the number of grievances received and disposed of by the Ministry during each of the last three years and the current year, State-wise and category-wise;

1. whether the Ministry has taken any steps for speedy redressal of grievances; and

1. if so, the details thereof and if not the reasons therefor?

**ANSWER**

MINISTER OF STATE OF PANCHAYATI RAJ

(SHRI NIHAL CHAND)

(a) to (c) The Ministry of Panchayati Raj is following the Centralized Public Grievance Redress And Monitoring System (CPGRAMS) which is a web based application facilitating Ministry/ Departments/ Organizations to receive, forward and monitor grievance for their speedy redressal.  The number of grievances received/ disposed of by the Ministry during 2012 to 2015 are annexed.

*****

**Annexure**

| **State wise list of Grievances received/ disposed from 2012 to 2015**   |                                     |          |          |          |          |
|--------------------------------------------------------------------------|-------------------------------------|----------|----------|----------|----------|
| **Sl. No.**                                                              | **State/UTs**                       | **2012** | **2013** | **2014** | **2015** |
|                                                                          | Andaman and Nicobar Islands         | 03       | 1        | 0        | 0        |
|                                                                          | Andhra Pradesh                      | 03       | 24       | 21       | 6        |
|                                                                          | Arunachal Pradesh                   | 0        | 0        | 0        | 01       |
|                                                                          | Assam                               | 06       | 8        | 17       | 32       |
|                                                                          | Bihar                               | 16       | 32       | 36       | 24       |
|                                                                          | Chandigarh                          | 02       | 0        | 0        | 2        |
|                                                                          | Chhattisgarh                        | 03       | 8        | 15       | 11       |
|                                                                          | Dadra and Nagar Haveli              | 0        | 0        | 1        | 0        |
|                                                                          | Daman and Diu                       | 0        | 0        | 0        | 01       |
|                                                                          | National Capital Territory of Delhi | 01       | 0        | 4        | 07       |
|                                                                          | Goa                                 | 05       | 4        | 0        | 03       |
|                                                                          | Gujarat                             | 05       | 6        | 15       | 13       |
|                                                                          | Haryana                             | 10       | 17       | 38       | 18       |
|                                                                          | Himachal Pradesh                    | 04       | 8        | 17       | 26       |
|                                                                          | Jammu and Kashmir                   | 0        | 0        | 3        | 03       |
|                                                                          | Jharkhand                           | 03       | 4        | 59       | 26       |
|                                                                          | Karnataka                           | 11       | 11       | 12       | 21       |
|                                                                          | Kerala                              | 01       | 3        | 4        | 15       |
|                                                                          | Lakshadweep                         | 0        | 1        | 1        | 0        |
|                                                                          | Madhya Pradesh                      | 12       | 24       | 30       | 27       |
|                                                                          | Maharashtra                         | 05       | 5        | 38       | 15       |
|                                                                          | Manipur                             | 0        | 0        | 1        | 0        |
|                                                                          | Meghalaya                           | 0        | 0        | 0        | 02       |
|                                                                          | Mizoram                             | 0        | 1        | 1        | 0        |
|                                                                          | Nagaland                            | 0        | 0        | 0        | 0        |
|                                                                          | Odisha                              | 32       | 17       | 22       | 40       |
|                                                                          | Puducherry                          | 0        | 1        | 2        | 0        |
|                                                                          | Punjab                              | 07       | 53       | 19       | 16       |
|                                                                          | Rajasthan                           | 20       | 33       | 67       | 49       |
|                                                                          | Sikkim                              | 0        | 0        | 1        | 0        |
|                                                                          | Tamil Nadu                          | 19       | 21       | 40       | 28       |
|                                                                          | Telangana                           | 0        | 0        | 22       | 7        |
|                                                                          | Tripura                             | 01       | 0        | 3        | 03       |
|                                                                          | Uttar Pradesh                       | 35       | 103      | 182      | 179      |
|                                                                          | Uttarakhand                         | 02       | 1        | 12       | 08       |
|                                                                          | West Bengal                         | 03       | 10       | 19       | 19       |
|                                                                          | **Total**                           | **209**  | **396**  | **702**  | **602**  |