Lok Sabha Question No. 305 (UNSTARRED), answered on 2025-12-02
Subject: Farmers Issues
Ministry: AGRICULTURE AND FARMERS WELFARE
Asked by: Shri Ramvir Singh Bidhuri

## GOVERNMENT OF INDIA MINISTRY OF AGRICULTURE AND FARMERS WELFARE DEPARTMENT OF AGRICULTURE AND FARMERS WELFARE

## LOK SABHA UNSTARRED QUESTION NO. 305

TO BE ANSWERED ON 2 ND  DECEMBER, 2025

## FARMERS ISSUES

305. SHRI RAMVIR SINGH BIDHURI:

Will the Minister of AGRICULTURE AND FARMERS WELFARE कृ ͪष एवं ͩकसान कãयाण मंğी be pleased to state:

- (a) the  total  number  of  issues  received  by  the  Government  from  farmers  through  various platforms including PM Kisan Portal, Kisan e-Mitra, Kisan Call Centre during the last one year;
- (b) the details of the most important issues among these; and
- (c) the percentage of Delhi farmers in registering these issues along with the main problems of the Delhi farmers?

## ANSWER

THE MINISTER OF STATE FOR AGRICULTURE AND FARMERS WELFARE कृ ͪष एवं ͩकसान कãयाण राÏय मंğी (SHRI RAMNATH THAKUR)

- (a) to (c): The  Government  has  taken  various  steps  to  resolve  the  grievances/queries  of farmers  and  also  to  provide  advisory  and  training  in  local  languages  through  various  digital platforms  to  reach  out  to  all  the  farmers  in  all  the  States/UTs,  including  Delhi.  The  various initiatives taken in this direction include PM-Kisan porta, Kisan e-Mitra and Kisan Call Centres (KCCs).

Kisan  e-Mitra:Considering  the  large  beneficiary  base  of  the  PM-Kisan  scheme  and    to promptly address the general queries and grievances raised by the beneficiaries, a voice-based AI  Chatbot  (Kisan  e-Mitra)  was  developed.  This  Chatbot  provides  quick,  accurate,  and  clear responses  to  farmers'  queries  round  the  clock  in  their  native  languages,  making  the  system more accessible and user-friendly. It is accessible on all platforms such as web, mobile, etc. The  Kisan  eMitra  Chatbot  currently  operates  in  11  languages-English,  Hindi,  Odia,  Tamil, Bengali,  Malayalam,  Gujarati,  Punjabi,  Kannada,  Telugu,  and  Marathi.  In  the  FY  2024-25, farmers raised a total of 25,51,195 queries on the Kisan e-Mitra chatbot. The Chatbot is also upgraded to support other  schemes, such as the Kisan Credit Card (KCC) and Pradhan Mantri Fasal  Bima  Yojana  (PMFBY).  However,  Kisan  e-Mitra  does  not  classify  queries  based  on geographical location.

PM-Kisan Portal: A  dedicated 'Farmers Corner' has been provided on the PM-KISAN portal where a number of facilities have been provided to farmers including checking their beneficiary status  and  instalment  payment  details.  Farmers  can  also  lodge  their  grievances  via  the  PMKISAN  portal.  These  grievances  are  addressed  by  the  State/District  level  officials  in  a  time bound  manner.    In  the  FY  2024-25,  a  total  of  24,605  grievances  were  received  on  the  PMKISAN portal.  Out  of  which,  only  3  grievances  were  received  from  the  farmers  of  Delhi  -  2 regarding 'payment not received' and 1 regarding 'other payment related issue'.

Kisan Call Centres (KCCs):The Government is also running 'Kisan Call Centres' (KCCs) since January 21, 2004. The main aim of the KCCs is to answer farmers' queries related to Package  of  Practices,  weather  and  market  advisories,  government  schemes  etc.,  on  a telephone call in their own languages. These Call Centres are working in 17 different locations in the country covering all the States and UTs. A countrywide common eleven-digit Toll Free Number  1800-180-1551  has  been  allotted  for  Kisan  Call  Centre.  This  number  is  accessible through  mobile  phones  and  landlines  of  all  telecom  networks  including  private  service providers. Replies to the farmers' queries are given in 22 official languages. The Call Centres are  manned  by  Farm  Tele  Advisors  and  Supervisors  who  are  Graduates  and  above  in Agriculture and allied subjects.

The total 8,083 number of issues received by the Government from farmers through Kisan Call  Centre  during  the  last  one year,  mainly  related  to  seeds,  pesticides  and  fertilizer.    No complaints have been registered through KCC by the farmers of Delhi.

The details of most important issues raised by the farmers are as given below:

-  PM-Kisan payment not received
-  Account number is not Correct
-  Problem in Aadhaar Corrections
-  Other payment related issues
-  Online Application is pending for Approval under PM-Kisan
-  Transaction Failed
-  Other (Problem in e-KYC etc)
-  Overpricing and non-availability of fertilizers
-  Non-availability, poor quality and over pricing of seeds
-  Over pricing, Substandard Quality and Non-Availability of Stock of pesticides.

The Ministry takes up the issues raised by the farmers with the concerned States/UTs and other concerned agencies/Departments to resolve them on merit basis.

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