Lok Sabha Question No. 195 (STARRED), answered on 2015-08-03
Subject: Passengers&#8217; Amenities/Facilities at Railway Stations
Ministry: RAILWAYS
Asked by: RAKESH SINGH

## GOVERNMENT OF INDIA MINISTRY OF RAILWAYS

## LOK SABHA STARRED QUESTION NO. 195

## TO BE ANSWERED ON 03.08.2015

## PASSENGERS' AMENITIES/FACILITIES AT RAILWAY STATIONS

- † *195. SHRI RAKESH SINGH:

## Will the Minister of RAILWAYS be pleased to state:

- (a) whether  railway  stations  have  been  categorised  with  various classes  for  the  purpose  of  amenities/facilities  extended  to  the passengers;
- (b) if so, the details thereof including the norms/criteria laid down for such categorisation;
- (c) the details of minimum or recommended level of amenities/facilities  being  provided  to  the  passengers,  categorywise;
- (d) whether the Railways are aware that passengers' amenities/facilities  provided  at  railway  stations  are  not  as  per categorisation  of  stations  in  some  of  the  cases  and  if  so,  the details thereof; and
- (e) whether the Railways propose to revise the norms/criteria for grant of  higher  level  of  amenities  at  the  small  and  medium  railway stations  and  if  so,  the  details  thereof  including  the  action  taken/ proposed to be taken by the Railways in this regard?

## ANSWER

## MINISTER OF RAILWAYS

(SHRI  SURESH PRABHAKAR PRABHU)

- (a) to (e) :  A Statement is laid on the Table of the House.

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STATEMENT  REFERRED  TO  IN  REPLY  PARTS  (a)  TO  (e)  OF  STARRED QUESTION  NO.  195  BY  SHRI  RAKESH  SINGH  TO  BE  ANSWERED  ON 03.08.2015 REGARDING PASSENGERS' AMENITIES/FACILITIES AT RAILWAY STATIONS

- (a)  :  Railway  stations  have  been  classified  into  seven  categories  ('A-1' and 'A' to 'F') based on the earnings from passenger traffic. Facilities at stations  are  provided  as  per  norms  laid  down  for  each  category  of station.
- (b)  &  (c)  :  The  facilities  at  stations  have  been  classified  into  following three categories:
- (i) Minimum  Essential  Amenities  :  At  the  time  of  construction  of station, certain amenities are provided at each category of stations and are  required  to  be  provided  at  stations  at  all  times.  The  minimum essential amenities are dependent upon category of the station. Broadly to include following amenities for different categories of stations:
-  Booking facility,  UTS  facility,  drinking  water,  waiting  hall,  seating arrangement,  platform  shelter,  urinals,  latrines,  platforms,  etc.  in  all stations except halt station.
-  Booking facility, appropriate drinking water facility, booking office cum waiting hall, shady trees and rail level platforms in all halt stations.
- (ii) Recommended  Amenities  :  In addition to minimum  essential amenities  which  are  provided  at  the  stations,  further  augmentation  of amenities  is  done  depending  on  the  category  of  the  station  and  the number  of  passengers  dealt  with  at  any  time  during  peak  hours, including  the  inward  and  outward  passengers  (excluding  Mela  traffic) under 'Recommended Amenities'. Broadly to include following amenities for different categories of stations:
-  Booking facility, drinking water, waiting hall/shed, seating arrangement, platform shelter, urinals, latrines, lighting, fans, foot over bridge, bathrooms, water coolers etc.

(iii)   Desirable Amenities : In addition to minimum essential amenities and recommended amenities with a view to improve customer satisfaction  and  interface  process,  amenities  are  further  augmented according  to  the  category  of  stations  which  includes  retiring  rooms, waiting  rooms  with  bathing  facilities,  national  train  enquiry  system terminal,  PA  system,  washable  apron,  train  indication  board,  touch screen  enquiry  system,  foot  over  bridge,  escalators,  modular  catering stalls,  pay  and  use  toilets,  ATVMs,  VIP  lounge,  CCTV  for  security  and announcement, high-level platforms, etc.

(d)  :  It  is  Railways'  endeavour  to  provide  passenger  amenities  at  all stations as per norms. Further, augmentation/improvement of passenger amenities at stations is a continuous process and works in this regard are undertaken as per need, inter-se priority of works and availability of funds.

(e) : No, Madam.  Some  stations  have  been  identified for further improvement of passenger amenities under the Adarsh Station Scheme. At present, out of 8495 stations, 1195 stations have been identified as Adarsh Station.

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