Lok Sabha Question No. 465 (UNSTARRED), answered on 2016-04-27
Subject: Establishment of BPOs
Ministry: COMMUNICATIONS AND INFORMATION TECHNOLOGY
Asked by: S.SELVAKUMARA CHINNAYAN, PRAHLAD SINGH PATEL, C. MAHENDRAN, KINJARAPU RAM MOHAN NAIDU

## GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS AND INFORMATION TECHNOLOGY (DEPARTMENT OF ELECTRONICS &INFORMATION TECHNOLOGY)

## LOK SABHA UNSTARRED QUESTION NO.  465

TO BE ANSWERED ON: 27.04.2016

## ESTABLISHMENT OF BPOs

## 465   SHRI S. SELVAKUMARA CHINNAYAN:

SHRI PRAHLAD SINGH PATEL:

SHRI C. MAHENDRAN:

## SHRI RAM MOHAN NAIDU KINJARAPU:

Will the Minister of Communications & Information Technology be pleased to state: -

- (a) whether  the  Government  has  launched  a  new  scheme  for  establishment  of  BPOs  in India;
- (b) if so, the number of BPOs set up in each State, State-wise;
- (c) the budget for the scheme and its current status of implementation;
- (d) the number of jobs which would be generated through the scheme;
- (e) the time by which the BPOs will be operational; and
- (f) the agencies selected for running these BPOs, State-wise?

## ANSWER

## MINISTER FOR COMMUNICATIONS AND INFORMATION TECHNOLOGY (SHRI RAVI SHANKAR PRASAD)

(a)  to  (f):  The  Government  has  approved  India  BPO  Promotion  Scheme  (IBPS)  for promotion  of  BPO/ITES  operations  across  the  country  including  small  towns  and  rural areas, with an outlay of about Rs.493 crores during the remaining period of 12 th Five Year Plan  i.e.,  upto  31.03.2017,  for  creation  of  employment  opportunities  for  about  1,45,000 persons  and  balanced  growth  of  Information  Technology  &  Information  Technology Enabled Services (IT/ITES) sector in each State. About 48300 seats have been planned with distribution  across  State(s)/UT(s)  based  on  population  percentage  as  per  Census  2011, excluding metro cities viz. Bangalore, Chennai, Hyderabad, Kolkata, Mumbai, NCR (Delhi, Gurgaon, Noida, Faridabad), and Pune and States of North East Region (NER). The detailed State-wise seat allocation is at Annexure.

The  IBPS  involves  2  stage  approach:  1.  Expression  of  Interest  2.  Open  bidding  through Request for Proposal (RFP). The first stage, the Expression of Interest (EOI) was completed on  31 st August  2015  which  has  received  encouraging  response.  In  the  EOI  stage,  78 companies have shown interest to setup BPO/ITES operations at 190 locations across the country for about 1,25,000 seats against the projected 48,300 seats.

The  scheme  was  launched  by  Hon'ble  MCIT  on  28th  December  2015  during  Good Governance Week. The Software Technology Parks of India (STPI), an autonomous society under the Department of Electronics and Information Technology (DeitY), Government of India, has been  designated  as  the  Nodal  Agency  for  implementation  of  the  IBPS. For selection of companies under IBPS, online bidding, to ensure transparency and easy access, through Request For Proposal (RFP) document is scheduled to be published by STPI.

*******

## Annexure

| IBPS BPO Seats Distribution across State(s)/UT(s) based on population %as per Census 2011   | IBPS BPO Seats Distribution across State(s)/UT(s) based on population %as per Census 2011   | IBPS BPO Seats Distribution across State(s)/UT(s) based on population %as per Census 2011   | IBPS BPO Seats Distribution across State(s)/UT(s) based on population %as per Census 2011   | IBPS BPO Seats Distribution across State(s)/UT(s) based on population %as per Census 2011   |
|---------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------|
| State/UT                                                                                    | Population                                                                                  | Population %                                                                                | Seats by population%                                                                        | Seats Rounded-off to nearest hundred                                                        |
| Andhra Pradesh                                                                              | 493,86,799                                                                                  | 4.56                                                                                        | 2,189                                                                                       | 2200                                                                                        |
| Bihar                                                                                       | 1040,99,452                                                                                 | 9.61                                                                                        | 4,615                                                                                       | 4600                                                                                        |
| Chhattisgarh                                                                                | 255,45,198                                                                                  | 2.36                                                                                        | 1,132                                                                                       | 1100                                                                                        |
| Goa                                                                                         | 14,58,545                                                                                   | 0.13                                                                                        | 65                                                                                          | 100                                                                                         |
| Gujarat                                                                                     | 604,39,692                                                                                  | 5.58                                                                                        | 2,679                                                                                       | 2700                                                                                        |
| Haryana*                                                                                    | 230,44,841                                                                                  | 2.13                                                                                        | 1,022                                                                                       | 1000                                                                                        |
| Himachal Pradesh                                                                            | 68,64,602                                                                                   | 0.63                                                                                        | 304                                                                                         | 300                                                                                         |
| Jammu & Kashmir                                                                             | 125,41,302                                                                                  | 1.16                                                                                        | 556                                                                                         | 600                                                                                         |
| Jharkhand                                                                                   | 329,88,134                                                                                  | 3.05                                                                                        | 1,462                                                                                       | 1500                                                                                        |
| Karnataka*                                                                                  | 525,95,898                                                                                  | 4.86                                                                                        | 2,333                                                                                       | 2300                                                                                        |
| Kerala                                                                                      | 334,06,061                                                                                  | 3.09                                                                                        | 1,481                                                                                       | 1500                                                                                        |
| Madhya Pradesh                                                                              | 726,26,809                                                                                  | 6.71                                                                                        | 3,219                                                                                       | 3200                                                                                        |
| Maharashtra*                                                                                | 889,10,077                                                                                  | 8.21                                                                                        | 3,941                                                                                       | 3900                                                                                        |
| Orrisa                                                                                      | 419,74,218                                                                                  | 3.88                                                                                        | 1,861                                                                                       | 1900                                                                                        |
| Punjab                                                                                      | 277,43,338                                                                                  | 2.56                                                                                        | 1,230                                                                                       | 1200                                                                                        |
| Rajasthan                                                                                   | 685,48,437                                                                                  | 6.33                                                                                        | 3,039                                                                                       | 3000                                                                                        |
| Telangana*                                                                                  | 274,44,644                                                                                  | 2.53                                                                                        | 1,214                                                                                       | 1200                                                                                        |
| Tamilnadu*                                                                                  | 634,51,020                                                                                  | 5.86                                                                                        | 2,813                                                                                       | 2800                                                                                        |
| Uttar Pradesh*                                                                              | 1991,69,960                                                                                 | 18.39                                                                                       | 8,827                                                                                       | 8800                                                                                        |
| Uttarakhand                                                                                 | 100,86,292                                                                                  | 0.93                                                                                        | 447                                                                                         | 400                                                                                         |
| West Bengal*                                                                                | 771,63,579                                                                                  | 7.13                                                                                        | 3,422                                                                                       | 3400                                                                                        |
| Andaman & Nicobar Island                                                                    | 3,80,581                                                                                    | 0.04                                                                                        | 17                                                                                          | 100                                                                                         |
| Chandigarh                                                                                  | 10,55,450                                                                                   | 0.10                                                                                        | 47                                                                                          | 100                                                                                         |
| Dadra & Nagar Haveli                                                                        | 3,43,709                                                                                    | 0.03                                                                                        | 15                                                                                          | 100                                                                                         |
| Daman & Diu                                                                                 | 2,42,911                                                                                    | 0.02                                                                                        | 11                                                                                          | 100                                                                                         |
| Lakshadweep                                                                                 | 64,429                                                                                      | 0.01                                                                                        | 3                                                                                           | 100                                                                                         |
| Puducherry                                                                                  | 12,47,953                                                                                   | 0.12                                                                                        | 55                                                                                          | 100                                                                                         |
| Total                                                                                       | 10828,23,931                                                                                | 100.00                                                                                      | 48,000                                                                                      | 48,300                                                                                      |

## Note:

1. Total 48,000 seats have been distributed based on population percentage among

| States/UTsas per Census 2011, and then rounded-off to nearest 100.                                                                                                                                                   |
|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| 2. Minimum seats support for a State/UT = 100 3. *Population of all the States of North East Region and Urban Agglomeration Population of certain cities [Bengaluru, Chennai, Delhi-NCR (Gurgaon, Faridabad, Noida), |
| Hyderabad,                                                                                                                                                                                                           |
| Kolkata, Mumbai, Pune] is subtracted from the respective State's Population and                                                                                                                                      |
| subsequently from overall population of Country.                                                                                                                                                                     |