Lok Sabha Question No. 3926 (UNSTARRED), answered on 2026-03-17
Subject: Online Complaints through CCTNS
Ministry: HOME AFFAIRS
Asked by: Shri Arup Chakraborty, Shri Rajpalsinh Mahendrasinh Jadav, Shri Devusinh Chauhan

## GOVERNMENT OF INDIA MINISTRY OF HOME AFFAIRS

## LOK SABHA UNSTARRED QUESTION NO. 3926

TO BE ANSWERED ON THE 17 TH  MARCH, 2026/ PHALGUNA 26, 1947 (SAKA)

ONLINE COMPLAINTS THROUGH CCTNS

3926. SHRI ARUP CHAKRABORTY: SHRI DEVUSINH CHAUHAN: SHRI RAJPALSINH MAHENDRASINH JADAV:

Will the Minister of HOME AFFAIRS be pleased to state:

- (a) the status of functioning of the Crime and Criminal Tracking Networks and Systems (CCTNS) across all States and Union Territories, including the number of police stations connected along with the status of CCTNS, Statewise;
- (b)  the  details  and  the  total  number  of  online  complaints  filed  via  State Citizen  Portals,  particularly  those  related  to  crimes  against  women  and children during the last three years, State-wise;
- (c)  the  data  on  CCTNS  downtimes  in  police  stations,  including  the frequency, duration and reasons and the steps taken to resolve issues;
- (d)  whether  the  CCTNS  platform  enables  seamless  and  real-time  data sharing between States and UTs;
- (e) if so, the steps taken  to strengthen  inter-state interoperability, standardisation of data formats and centralised access mechanisms, Statewise; and
- (f) the total number of FIRs registered digitally through the CCTNS platform during  the  years  2023-2024  and  2024-2025  and  state  the  percentage increase in digital registration compared to previous years, State/UT-wise?

## ANSWER

MINISTER OF STATE IN THE MINISTRY OF HOME AFFAIRS (SHRI BANDI SANJAY KUMAR)

(a):  As  on  01.02.2026,  all  17,798  Police  Stations  are  using  CCTNS.  The State/UT-wise  details  of  number  of  Police  Stations  using  CCTNS  are enclosed as Annexure-I.

(b) and (c): 'Police' and 'Public order' are State subjects under the Seventh Schedule to the Constitution of India. The responsibilities to maintain law and  order,  protection of life and  property  of the citizens including investigation  and  prosecution  of crime  and  criminals  rest with the respective  State/UT  Governments  and  are  competent  to  deal  with  such offenses  under  the  extant  provisions  of  law.  The  implementation  and operation of the State Citizen Portals and the CCTNS are carried out by the respective States/Union Territories within their jurisdictions. This includes the operation and monitoring of these systems, as well as aspects related to  any  system  downtime.  Accordingly,  the  State-wise  details  of  online complaints registered through State Citizen Portals during the last three years, particularly those relating to crimes against women and children, as well as data regarding the frequency, duration and reasons for downtime of CCTNS  in  police  stations,  are  not  maintained  centrally. However,  all States/UTs  have  launched  Citizen  Service  Portals  in  their  respective jurisdiction through which citizens can register online complaints and view the status of action taken on their lodged complaints.

## L.S.US.Q.NO. 3926 FOR 17.03.2026

(d)  and  (e):  CCTNS  enabled  all  Police  Stations  to  digitize  police  related process,  including  FIRs,  chargesheets,  etc.  by  entering  data  in  CCTNS application hosted at State Data Centres in respective States/UTs. The data is  then  replicated  in  near  real-time  at  National  Data  Centre.  All  Police Stations have been provided facility to search crime, criminal and property related  information  at  National  Data  Centre. All  States/UTs  are  using standardized  Integrated  Investigation  Forms  for  entering  information  in CCTNS application leading to country-wide standardization of data format in CCTNS. Master Codes have also been provided to uniquely identify State, District, Police Station, Acts & Sections etc. to ensure all Law Enforcement Agencies use standard codes.

(f): The State/UT -wise details on number of FIRs registered digitally through the  CCTNS  platform  during  the  years  2023,  2024  and  2025,  and  their percentage increase in registration compared to the previous years, are provided in Annexure -II.

*****

## ANNEXURE -I

## L.S.US.Q.NO. 3926 FOR 17.03.2026

## Status  of  implementation  and  operationalisation  of  the  Crime  and  Criminal  Tracking Network & Systems (CCTNS) as on 01.02.2026

| S. No.   | States/UTs                               |   Total No. of Police Stations (PS) in States/UTs |   No. of PSs where CCTNS Software is deployed | States/UTs Data Replication started at NDC (Yes/No)   |
|----------|------------------------------------------|---------------------------------------------------|-----------------------------------------------|-------------------------------------------------------|
| 1        | Andaman and Nicobar Islands              |                                                26 |                                            26 | Yes                                                   |
| 2        | Andhra Pradesh                           |                                              1025 |                                          1025 | Yes                                                   |
| 3        | Arunachal Pradesh                        |                                               113 |                                           113 | Yes                                                   |
| 4        | Assam                                    |                                               335 |                                           335 | Yes                                                   |
| 5        | Bihar                                    |                                               968 |                                           968 | Yes                                                   |
| 6        | Chandigarh                               |                                                22 |                                            22 | Yes                                                   |
| 7        | Chhattisgarh                             |                                               501 |                                           501 | Yes                                                   |
| 8        | Dadra and Nagar Haveli and Daman and Diu |                                                13 |                                            13 | Yes                                                   |
| 9        | Delhi                                    |                                               225 |                                           225 | Yes                                                   |
| 10       | Goa                                      |                                                47 |                                            47 | Yes                                                   |
| 11       | Gujarat                                  |                                               805 |                                           805 | Yes                                                   |
| 12       | Haryana                                  |                                               394 |                                           394 | Yes                                                   |
| 13       | Himachal Pradesh                         |                                               169 |                                           169 | Yes                                                   |
| 14       | Jammu & Kashmir                          |                                               268 |                                           268 | Yes                                                   |
| 15       | Jharkhand                                |                                               543 |                                           543 | Yes                                                   |
| 16       | Karnataka                                |                                              1103 |                                          1103 | Yes                                                   |
| 17       | Kerala                                   |                                               567 |                                           567 | Yes                                                   |
| 18       | Ladakh                                   |                                                11 |                                            11 | Yes                                                   |
| 19       | Lakshadweep                              |                                                16 |                                            16 | Yes                                                   |
| 20       | Madhya Pradesh                           |                                              1117 |                                          1117 | Yes                                                   |
| 21       | Maharashtra                              |                                              1204 |                                          1204 | Yes                                                   |
| 22       | Manipur                                  |                                               102 |                                           102 | Yes                                                   |
| 23       | Meghalaya                                |                                                81 |                                            81 | Yes                                                   |
| 24       | Mizoram                                  |                                                44 |                                            44 | Yes                                                   |
| 25       | Nagaland                                 |                                                84 |                                            84 | Yes                                                   |
| 26       | Odisha                                   |                                               681 |                                           681 | Yes                                                   |
| 27       | Puducherry                               |                                                57 |                                            57 | Yes                                                   |
| 28       | Punjab                                   |                                               455 |                                           455 | Yes                                                   |
| 29       | Rajasthan                                |                                              1051 |                                          1051 | Yes                                                   |
| 30       | Sikkim                                   |                                                30 |                                            30 | Yes                                                   |
| 31       | Tamil Nadu                               |                                              2096 |                                          2096 | Yes                                                   |
| 32       | Telangana                                |                                               877 |                                           877 | Yes                                                   |
| 33       | Tripura                                  |                                                90 |                                            90 | Yes                                                   |
| 34       | Uttar Pradesh                            |                                              1849 |                                          1849 | Yes                                                   |
| 35       | Uttarakhand                              |                                               166 |                                           166 | Yes                                                   |
| 36       | West Bengal*                             |                                               663 |                                           663 | Yes                                                   |
|          | Total                                    |                                             17798 |                                         17798 | Yes (All 36 States / UTs)                             |

(*Data partly shared)

-----

## Annexure -II L.S.US.Q.NO. 3926 FOR 17.03.2026

## Status of Digital Registration of FIRs as per data replicated at National Data Centre

| S.No.   |                                          |   Digital Registration of FIRs |   Digital Registration of FIRs | Digital Registration of FIRs   |   Digital Registration of FIRs | Digital Registration of FIRs   |
|---------|------------------------------------------|--------------------------------|--------------------------------|--------------------------------|--------------------------------|--------------------------------|
| S.No.   | STATES/UTs                               |                           2023 |                           2024 | % increase (2023-24)           |                           2025 | % increase (2024-25)           |
| 1       | Andaman and Nicobar Islands              |                           1849 |                           1778 | -4%                            |                           1517 | -15%                           |
| 2       | Andhra Pradesh                           |                         242132 |                         219883 | -9%                            |                         188206 | -14%                           |
| 3       | Arunachal Pradesh                        |                           2795 |                           2860 | 2%                             |                           2789 | -2%                            |
| 4       | Assam                                    |                          57474 |                          36231 | -37%                           |                          44202 | 22%                            |
| 5       | Bihar                                    |                         261949 |                         268275 | 2%                             |                         305665 | 14%                            |
| 6       | Chandigarh                               |                           3831 |                           3626 | -5%                            |                           4146 | 14%                            |
| 7       | Chhattisgarh                             |                         107781 |                         111649 | 4%                             |                         113934 | 2%                             |
| 8       | Dadra and Nagar Haveli and Daman and Diu |                            601 |                            413 | -31%                           |                            638 | 54%                            |
| 9       | Delhi                                    |                         353944 |                         292243 | -17%                           |                         256861 | -12%                           |
| 10      | Goa                                      |                           2980 |                           3266 | 10%                            |                           3240 | -1%                            |
| 11      | Gujarat                                  |                         579051 |                         611578 | 6%                             |                         641114 | 5%                             |
| 12      | Haryana                                  |                         159909 |                         137165 | -14%                           |                         129960 | -5%                            |
| 13      | Himachal Pradesh                         |                          20087 |                          17995 | -10%                           |                          18885 | 5%                             |
| 14      | Jammu & Kashmir                          |                          12632 |                          13959 | 11%                            |                          26253 | 88%                            |
| 15      | Jharkhand                                |                          58595 |                          57721 | -1%                            |                          62439 | 8%                             |
| 16      | Karnataka                                |                         234939 |                         220734 | -6%                            |                         225301 | 2%                             |
| 17      | Kerala                                   |                         369811 |                         533881 | 44%                            |                         610165 | 14%                            |
| 18      | Ladakh                                   |                           2908 |                            530 | -82%                           |                            612 | 15%                            |
| 19      | Lakshadweep                              |                            116 |                             65 | -44%                           |                            111 | 71%                            |
| 20      | Madhya Pradesh                           |                         495094 |                         450730 | -9%                            |                         437039 | -3%                            |
| 21      | Maharashtra                              |                         602600 |                         615481 | 2%                             |                         616296 | 0.13%                          |
| 22      | Manipur                                  |                            556 |                            846 | 52%                            |                           1184 | 40%                            |
| 23      | Meghalaya                                |                           1845 |                           1743 | -6%                            |                           3641 | 109%                           |
| 24      | Mizoram                                  |                           2987 |                           1119 | -63%                           |                           1303 | 16%                            |
| 25      | Nagaland                                 |                            427 |                            582 | 36%                            |                            576 | -1%                            |
| 26      | Odisha                                   |                         191135 |                         213786 | 12%                            |                         229793 | 7%                             |
| 27      | Puducherry                               |                           6588 |                           7165 | 9%                             |                           7711 | 8%                             |
| 28      | Punjab                                   |                          69980 |                          63417 | -9%                            |                          85909 | 35%                            |
| 29      | Rajasthan                                |                         292005 |                         285033 | -2%                            |                         273507 | -4%                            |
| 30      | Sikkim                                   |                            568 |                            665 | 17%                            |                            623 | -6%                            |
| 31      | Tamil Nadu                               |                         340027 |                         219347 | -35%                           |                         270738 | 23%                            |
| 32      | Telangana                                |                         233394 |                         240667 | 3%                             |                         229199 | -5%                            |
| 33      | Tripura                                  |                           3861 |                           3359 | -13%                           |                           3333 | -1%                            |
| 34      | Uttar Pradesh                            |                         895528 |                         766779 | -14%                           |                         782901 | 2%                             |
| 35      | Uttarakhand                              |                          31410 |                          28019 | -11%                           |                          27143 | -3%                            |
| 36      | West Bengal*                             |                         196642 |                         215321 | 9%                             |                         252788 | 17%                            |
|         | Total                                    |                        5838031 |                        5647911 | -3%                            |                        5859722 | 4%                             |

(*Data Partly Shared)