Lok Sabha Question No. 19 (UNSTARRED), answered on 2016-07-18
Subject: Time Limit for Transfer of LPG Subsidy
Ministry: PETROLEUM AND NATURAL GAS
Asked by: RAJESHBHAI NARANBHAI CHUDASAMA

## LOK SABHA UNSTARRED QUESTION NO. 19 TO BE ANSWERED ON 18 TH  JULY 2016

## TIME LIMIT FOR TRANSFER OF LPG SUBSIDY

## 19. SHRI RAJESHBHAI CHUDASAMA:

## पेट्रोल ियम एवं प्राक ृ तिक गैस मंत्री

Will the Minister of PETROLEUM AND NATURAL GAS be pleased to state :

- (a)  the  details  of  mechanism/  guidelines  prescribed  in  the  Direct  Benefit  Transfer Scheme (DBTL) /PAHAL for LPG consumer including minimum and maximum time fixed by the Government/Oil Marketing companies to transfer domestic LPG subsidy to the account of LPG consumers;
- (b) whether the Government has taken note of enormous delay in depositing subsidy in the account of LPG consumers;
- (c) if so, the details thereof and the reasons therefor and remedial measures taken to address the said problem and the extent of success achieved therefrom during the last three years and the current year; and
- (d)  the  details  of  complaints received by the Government during the above period and the steps taken/being taken by the Government to bring down the complaints of the consumers, State/OMC-wise?

## ANSWER

पेट्रोल ियम एवं प्राक ृ तिक गैस मंत्रािय में राज्य मंत्री ( स्विंत्र प्रभार ) ( श्री धमेन्द्र प्रधान )

MINISTER  OF  STATE  (INDEPENDENT CHARGE)  IN THE MINISTRY OF PETROLEUM & NATURAL GAS (SHRI DHARMENDRA PRADHAN)

- (a)    Under  DBTL/  PAHAL,  subsidy  to  the  registered  consumer  is  transferred electronically  within  48  hours  of  purchase  of  refill  at  non-subsidised  price  into  the registered bank account.
- (b)  to  (d)  From  inception  of  the  scheme,  out  of  169.14  crore  transactions,  166.44 crore transactions are successful in transferring cash to the bank account of the LPG consumers. The primary reasons for the failures or delays are due to involvement of several  stake  holders,  like  LPG  distributors,  National  Payments  Corporation  of India(NPCI)  &  Banks  in  the  subsidy  transfer  process  and  mismatch  of  the  bank account mapped with Aadhaar and the LPG Consumer ID, incorrect Bank Account number submitted by the consumer etc.

As and when such grievances are received, remedial measures are taken in the form of updating correct information in consultation with the  concerned stakeholder.

State/UT/OMCs-wise  details  of  complaints  received  and  resolved  under PAHAL  since  launch  of  modified  scheme  (from  15.11.2014  to  01.07.2016)  is  at Annexure .

| State / UT wise complaints received& resolved under PAHAL since launch of modified scheme (from 15.11.14 till 01.07.16) is given as under   | State / UT wise complaints received& resolved under PAHAL since launch of modified scheme (from 15.11.14 till 01.07.16) is given as under   | State / UT wise complaints received& resolved under PAHAL since launch of modified scheme (from 15.11.14 till 01.07.16) is given as under   | State / UT wise complaints received& resolved under PAHAL since launch of modified scheme (from 15.11.14 till 01.07.16) is given as under   | State / UT wise complaints received& resolved under PAHAL since launch of modified scheme (from 15.11.14 till 01.07.16) is given as under   | State / UT wise complaints received& resolved under PAHAL since launch of modified scheme (from 15.11.14 till 01.07.16) is given as under   | State / UT wise complaints received& resolved under PAHAL since launch of modified scheme (from 15.11.14 till 01.07.16) is given as under   | State / UT wise complaints received& resolved under PAHAL since launch of modified scheme (from 15.11.14 till 01.07.16) is given as under   | State / UT wise complaints received& resolved under PAHAL since launch of modified scheme (from 15.11.14 till 01.07.16) is given as under   |
|---------------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------|
|                                                                                                                                             | IOC                                                                                                                                         | IOC                                                                                                                                         | BPC                                                                                                                                         | BPC                                                                                                                                         | HPC                                                                                                                                         | HPC                                                                                                                                         | OMC                                                                                                                                         | OMC                                                                                                                                         |
| State/UT                                                                                                                                    | Total Complaints Received                                                                                                                   | Complaints Resolved                                                                                                                         | Total Complaints Received                                                                                                                   | Complaints Resolved                                                                                                                         | Total Complaints Received                                                                                                                   | Complaints Resolved                                                                                                                         | Total Complaints Received                                                                                                                   | Complaints Resolved                                                                                                                         |
| Andaman And Nicobar                                                                                                                         | 141                                                                                                                                         | 131                                                                                                                                         |                                                                                                                                             |                                                                                                                                             |                                                                                                                                             |                                                                                                                                             | 141                                                                                                                                         | 131                                                                                                                                         |
| Andhra Pradesh                                                                                                                              | 5556                                                                                                                                        | 5551                                                                                                                                        | 1961                                                                                                                                        | 1961                                                                                                                                        | 8444                                                                                                                                        | 8400                                                                                                                                        | 15961                                                                                                                                       | 15912                                                                                                                                       |
| Arunachal Pradesh                                                                                                                           | 143                                                                                                                                         | 129                                                                                                                                         | 2                                                                                                                                           | 2                                                                                                                                           |                                                                                                                                             |                                                                                                                                             | 145                                                                                                                                         | 131                                                                                                                                         |
| Assam                                                                                                                                       | 8044                                                                                                                                        | 7368                                                                                                                                        | 276                                                                                                                                         | 276                                                                                                                                         | 124                                                                                                                                         | 124                                                                                                                                         | 8444                                                                                                                                        | 7768                                                                                                                                        |
| Bihar                                                                                                                                       | 28039                                                                                                                                       | 25869                                                                                                                                       | 50482                                                                                                                                       | 50480                                                                                                                                       | 27019                                                                                                                                       | 26950                                                                                                                                       | 105540                                                                                                                                      | 103299                                                                                                                                      |
| Chandigarh                                                                                                                                  | 845                                                                                                                                         | 787                                                                                                                                         | 136                                                                                                                                         | 136                                                                                                                                         | 325                                                                                                                                         | 324                                                                                                                                         | 1306                                                                                                                                        | 1247                                                                                                                                        |
| Chhattisgarh                                                                                                                                | 4182                                                                                                                                        | 4009                                                                                                                                        | 1807                                                                                                                                        | 1807                                                                                                                                        | 2240                                                                                                                                        | 2240                                                                                                                                        | 8229                                                                                                                                        | 8056                                                                                                                                        |
| Dadra And Nagar Haveli                                                                                                                      |                                                                                                                                             |                                                                                                                                             |                                                                                                                                             |                                                                                                                                             | 167                                                                                                                                         | 166                                                                                                                                         | 167                                                                                                                                         | 166                                                                                                                                         |
| Daman And Diu                                                                                                                               |                                                                                                                                             |                                                                                                                                             | 66                                                                                                                                          | 66                                                                                                                                          | 42                                                                                                                                          | 42                                                                                                                                          | 108                                                                                                                                         | 108                                                                                                                                         |
| Delhi                                                                                                                                       | 15549                                                                                                                                       | 15068                                                                                                                                       | 5740                                                                                                                                        | 5739                                                                                                                                        | 2536                                                                                                                                        | 2520                                                                                                                                        | 23825                                                                                                                                       | 23327                                                                                                                                       |
| Goa                                                                                                                                         | 9                                                                                                                                           | 7                                                                                                                                           | 348                                                                                                                                         | 348                                                                                                                                         | 301                                                                                                                                         | 301                                                                                                                                         | 658                                                                                                                                         | 656                                                                                                                                         |
| Gujarat                                                                                                                                     | 13465                                                                                                                                       | 13346                                                                                                                                       | 5044                                                                                                                                        | 5044                                                                                                                                        | 3239                                                                                                                                        | 3214                                                                                                                                        | 21748                                                                                                                                       | 21604                                                                                                                                       |
| Haryana                                                                                                                                     | 10338                                                                                                                                       | 9781                                                                                                                                        | 7926                                                                                                                                        | 7923                                                                                                                                        | 5803                                                                                                                                        | 5753                                                                                                                                        | 24067                                                                                                                                       | 23457                                                                                                                                       |
| Himachal Pradesh                                                                                                                            | 1449                                                                                                                                        | 1381                                                                                                                                        | 189                                                                                                                                         | 189                                                                                                                                         | 471                                                                                                                                         | 467                                                                                                                                         | 2109                                                                                                                                        | 2037                                                                                                                                        |
| Jammu And Kashmir                                                                                                                           | 1437                                                                                                                                        | 1317                                                                                                                                        | 356                                                                                                                                         | 356                                                                                                                                         | 2621                                                                                                                                        | 2618                                                                                                                                        | 4414                                                                                                                                        | 4291                                                                                                                                        |
| Jharkhand                                                                                                                                   | 4415                                                                                                                                        | 4137                                                                                                                                        | 2964                                                                                                                                        | 2962                                                                                                                                        | 2283                                                                                                                                        | 2275                                                                                                                                        | 9662                                                                                                                                        | 9374                                                                                                                                        |

| Karnataka      | 12394   | 11906   | 6518   | 6518   | 7869   | 7828   |   26781 |   26252 |
|----------------|---------|---------|--------|--------|--------|--------|---------|---------|
| Kerala         | 5337    | 5062    | 1670   | 1670   | 1244   | 1237   |    8251 |    7969 |
| Lakshadweep    |         |         |        |        |        |        |       0 |       0 |
| Madhya Pradesh | 11377   | 11219   | 4948   | 4946   | 5534   | 5480   |   21859 |   21645 |
| Maharashtra    | 5686    | 5320    | 25363  | 25361  | 16943  | 16925  |   47992 |   47606 |
| Manipur        | 540     | 484     |        |        |        |        |     540 |     484 |
| Meghalaya      | 353     | 324     | 16     | 16     |        |        |     369 |     340 |
| Mizoram        | 161     | 135     |        |        |        |        |     161 |     135 |
| Nagaland       | 199     | 191     | 1      | 1      |        |        |     200 |     192 |
| Odisha         | 6218    | 6218    | 4621   | 4621   | 6220   | 6215   |   17059 |   17054 |
| Puducherry     | 355     | 333     | 161    | 161    | 137    | 137    |     653 |     631 |
| Punjab         | 7488    | 6953    | 2529   | 2528   | 2405   | 2390   |   12422 |   11871 |
| Rajasthan      | 11759   | 11231   | 10351  | 10350  | 9831   | 9816   |   31941 |   31397 |
| Sikkim         | 350     | 337     |        |        |        |        |     350 |     337 |
| Tamil Nadu     | 28439   | 27025   | 10639  | 10637  | 3945   | 3931   |   43023 |   41593 |
| Telangana      | 6883    | 6883    | 2402   | 2401   | 8893   | 8885   |   18178 |   18169 |
| Tripura        | 1195    | 1126    |        |        |        |        |    1195 |    1126 |
| Uttar Pradesh  | 71848   | 67676   | 61347  | 61343  | 30740  | 30518  |  163935 |  159537 |
| Uttarakhand    | 9149    | 8915    | 2251   | 2251   | 363    | 362    |   11763 |   11528 |
| West Bengal    | 34686   | 32942   | 14072  | 14070  | 9448   | 9399   |   58206 |   56411 |
| Total          | 308029  | 293161  | 224186 | 224163 | 159187 | 158517 |  691402 |  675841 |