Lok Sabha Question No. 3379 (UNSTARRED), answered on 2015-12-18
Subject: Child Helpline
Ministry: WOMEN AND CHILD DEVELOPMENT
Asked by: HARISH DWIVEDI

## GOVERNMENT OF INDIA MINISTRY OF WOMEN AND CHILD DEVELOPMENT

## LOKSABHA UNSTARRED QUESTION NO.3379

TO BE ANSWERED ON 18.12.2015

## CHILD HELPLINE

- +3379.   SHRI HARISH CHANDRA ALIAS HARISH DWIVEDI :

Will the Minister of WOMEN AND CHILD DEVELOPMENT be pleased to state;

- a) whether the Government has started child helpline no.1098 for providing immediate assistance to the children facing crisis and if so, the details thereof;
- b) whether several districts of the country are still deprived of this helpline        number and there is no proper platform of public complaint with regard to child labour and child crimes;
- c) if  so,  the plan being formulated by the Government to strengthen the helpline and preparing a proper platform for complaint registration in order to check child labour and sexual exploitation of children; and
- d) the districts in which the said child helpline No. is functional present State-wise?

## ANSWER

## MINISTER OF WOMEN AND CHILD DEVELOPMENT (SHRIMATI MANEKA SANJAY GANDHI)

- (a): The  Ministry  of  Women  and  Child  Development  is  providing  support  for  an  emergency outreach  service  under  the  Integrated  Child  Protection  Scheme  (ICPS)  for  children  in distress.  This  service  is  available  through  a  dedicated  toll  free  number,  1098  and  can  be accessed by children in crisis or by adults on their behalf. This service is being provided in public  private  partnership  mode  through  Childline  India  Foundation  and  their  local  NGO partners.
- (b)             & (c):   This toll free helpline number 1098 can be accessed from anywhere in the country, however  the  helpline  service  centres  are  currently  available  in  366  districts  across  the country. Public complaint with regard to child labour and crimes against children can also be reported to the Police Unit of the district concerned. The Ministry has further strengthened the  helpline  number  by  setting  up  of  four  Centralized  Call  Centres  (CCC)  at  Mumbai, Kolkata, Chennai and Gurgaon which will allow further expansion of the services.
- (d): The  State-wise  details  of  the  number  of  districts  where  the  helpline  service  centres  are available is Annexed.

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## Annexure

Statement referred to in reply of part (d) of the Lok Sabha Un-Starred Question No.3379  for  answer  on  18.12.2015  raised  Shri  Harish  Chandra  Alias  Harish Dwivedi regarding Child Helpline.

The State-wise details of number of functional Child Helpline across the country

| S. No   | State/Union territory       |   Number of District |
|---------|-----------------------------|----------------------|
| 1       | Andaman and Nicobar Islands |                    1 |
| 2       | Andhra Pradesh              |                   13 |
| 3       | Arunachal Pradesh           |                    1 |
| 4       | Assam                       |                    8 |
| 5       | Bihar                       |                   17 |
| 6       | Chandigarh                  |                    1 |
| 7       | Chattisgarh                 |                   14 |
| 8       | Dadra & Nagar Haveli        |                    1 |
| 9       | Delhi                       |                   11 |
| 10      | Goa                         |                    1 |
| 11      | Gujarat                     |                   15 |
| 12      | Haryana                     |                   12 |
| 13      | Himachal Pradesh            |                    7 |
| 14      | Jammu & Kashmir             |                    4 |
| 15      | Jharkhand                   |                    8 |
| 16      | Karnataka                   |                   24 |
| 17      | Kerala                      |                   14 |
| 18      | Madhya Pradesh              |                   27 |
| 19      | Maharashtra                 |                   25 |
| 20      | Manipur                     |                    2 |
| 21      | Meghalya                    |                    5 |
| 22      | Mizoram                     |                    1 |
| 23      | Nagaland                    |                    2 |
| 24      | Odisha                      |                   17 |
| 25      | Puducherry (UT)             |                    2 |
| 26      | Punjab                      |                    9 |
| 27      | Rajasthan                   |                   20 |
| 28      | Sikkim                      |                    2 |
| 29      | Tamilnadu                   |                   28 |
| 30      | Telangana                   |                   10 |
| 31      | Tripura                     |                    5 |
| 32      | Uttar Pradesh               |                   32 |
| 33      | Uttarakhand                 |                    8 |
| 34      | West Bengal                 |                   19 |
|         | Total                       |                  366 |