Lok Sabha Question No. 1189 (UNSTARRED), answered on 2026-02-06
Subject: Consular and Diaspora Digital Services
Ministry: EXTERNAL AFFAIRS
Asked by: Shri Dulu Mahato, Shri Krishna Prasad Tenneti, Shri P P Chaudhary, Smt. D K Aruna, Shri G M Harish Balayogi, Shri Arvind Dharmapuri, Shri Kota Srinivasa Poojary

## GOVERNMENT OF INDIA

## MINISTRY OF EXTERNAL AFFAIRS

## LOK SABHA

UNSTARRED QUESTION NO - 1189

ANSWERED ON - 06 FEBRUARY 2026

CONSULAR AND DIASPORA DIGITAL SERVICES

1189. SHRI KRISHNA PRASAD TENNETI

SMT. D K ARUNA

SHRI DULU MAHATO

SHRI KOTA SRINIVASA POOJARY

SHRI ARVIND DHARMAPURI

SHRI G M HARISH BALAYOGI

SHRI P P CHAUDHARY

Will the Minister of EXTERNAL AFFAIRS be pleased to state:-

(a) the estimated number of migrant workers from Telangana working in Gulf countries, district-wise including Nizamabad and Karimnagar;

(b) the number of Indian citizens registered on the MADAD, mPassport Seva and Consular Seva portals especially from Andhra Pradesh; (c)   the   volume   and   major   categories   of   grievances   and   service requests received and processed through these platforms during the last   three   years   along   with   the   number   of   unresolved   or   pending grievances and the reasons therefor, year-wise, State-wise especially for Andhra Pradesh and Telangana; (d) the average time taken for grievance redressal and delivery of consular services for applicants; (e) whether new digital tools or integration with State Governments are planned to further improve diaspora and consular services, if so, the details thereof; (f) the steps taken to conduct awareness or outreach programmes in said   States   to   increase   utilisation   of   MADAD   and   consular   digital platforms; and (g) whether any special outreach camps or facilitation centres are proposed in Telangana for migrant welfare?

## ANSWER

## THE MINISTER OF STATE IN THE MINISTRY OF EXTERNAL AFFAIRS (SHRI KIRTI VARDHAN SINGH)

(a)   District-wise   number   of   Indian   workers   from   Telangana   State holding Emigration Check Required (ECR) category passports, who have been issued Emigration Clearance (EC) for working in the Gulf countries is as under:

| Name of the District in Andhra Pradesh   |   Total Number of ECs Issued from 2014 to 2025 |
|------------------------------------------|------------------------------------------------|
| ADILABAD                                 |                                           5057 |
| BHADRADRI KOTHAGUDEM                     |                                             27 |
| HYDERABAD                                |                                          11530 |
| JAGTIAL                                  |                                           2743 |
| JANGAON                                  |                                             21 |
| JAYASHANKAR BHUPALAPALLY                 |                                              9 |
| JOGULAMBA GADWAL                         |                                             13 |

| KAMAREDDY             |   1647 |
|-----------------------|--------|
| KARIMNAGAR            |  11214 |
| KHAMMAM               |    118 |
| KUMARAMBHEEM ASIFABAD |     26 |
| MAHABUBABAD           |     76 |
| MAHBUBNAGAR           |    711 |
| MANCHERIAL            |    264 |
| MEDAK                 |   1491 |
| MEDCHAL MALKAJGIRI    |    215 |
| NAGARKURNOOL          |     21 |
| NALGONDA              |    166 |
| NIRMAL                |   2235 |
| NIZAMABAD             |  15875 |
| PEDDAPALLI            |    207 |
| RAJANNA SIRCILLA      |   1134 |
| RANGA REDDY           |   1010 |

| SANGAREDDY          |    86 |
|---------------------|-------|
| SIDDIPET            |   362 |
| SURYAPET            |    20 |
| VIKARABAD           |   272 |
| WANAPARTHY          |    18 |
| WARANGAL            |    29 |
| WARANGAL RURAL      |    67 |
| WARANGAL URBAN      |   349 |
| YADADRI BHUVANAGIRI |    18 |
| Grand Total         | 57031 |

(b) The number of Indian Citizens registered on the mPassport Seva portal from Andhra Pradesh are 84,773. The total number of grievances registered on the MADAD Portal from Indian nationals is 100110 (as on 23   January   2026).   It   may   be   noted   that   there   is   no   mechanism available on MADAD Portal to ascertain the number of grievances state-wise.

## (c) The volume of grievances and service requests processed through MADAD Portal during the last three years (2023-2025) is as follows:

| Year   | Grievance   | Brought                    | Total     | Grievance   | Pending   |
|--------|-------------|----------------------------|-----------|-------------|-----------|
|        | Received    | forward from previous year | Grievance | Resolved    |           |
| 2023   | 5794        | 3343                       | 9137      | 5474        | 3663      |
| 2024   | 5704        | 3663                       | 9367      | 5467        | 3900      |
| 2025   | 6158        | 3900                       | 10058     | 6454        | 3604      |

Some of the grievances are pending due to various reasons, such as additional information required from grievants, response awaited from the   local   Foreign   Office/local   companies/employers   or   other Ministries/Departments in the host countries, verification and factfinding   delays,   jurisdictional   complexities   and   matters   pending   in courts of host countries etc.

(d) In pursuance of "Good Governance" initiatives, MEA launched an online Consular Grievances Management System named MADAD on 21

February 2015 to help Indians abroad requiring consular assistance. All Indian Missions/Posts abroad and the MEA's Branch Secretariats in Chennai,   Guwahati,   Hyderabad   and   Kolkata,   are   associated   with MADAD Portal for   consular   grievance   tracking   and   follow-up.   The MADAD   portal   has   represented   a   qualitative   improvement   over previous   procedures   for   handling   of   consular   grievances,   through online   forwarding,   tracking   and   escalation   until   their   eventual resolution.   It   allows   direct   registration   of   the   grievances   by   the members of the public and effective tracking of the entire grievance handling process. It incorporates several innovative features such as a flexible architecture to handle a variety of grievances, online filing and linking   of   similar   grievances   for   easier   retrieval   and   reference, automatic escalation and enhancement of priority, colour-coded dash boards for easy assessment and monitoring, and has an associated call centre to help illiterate grievants. A mobile App for MADAD has also been launched.

Grievances   registered   on   the   MADAD   portal   are   monitored closely   and   disposed   of   expeditiously.   However,   there   is   no   such

mechanism available on MADAD Portal to find out the 'average time taken for redressal of grievances'.

(e) There is a continuous effort for using new digital tools and system integration   to   further   improve   diaspora   and   consular   services.   At present,   no   integration   with   State   Government   systems   is   under implementation.

(f)  The Ministry through its Missions/Posts abroad facilitates Indian citizens to register details on MADAD Portal and also encourage the Indian migrant organizations and Indian community associations for the same through social media platforms.

The   Ministry   is   also   publicizing   the   MADAD   App   through   official channels   like   the   MEA's   website   and   social   media   platforms   of Missions/Posts to reach Indian migrant workers. Regular advisories are issued by Indian Missions/Posts for Indian citizens including migrant workers encouraging them for online registration on MADAD Portal to ensure timely assistance to them.

MEA has also leveraged social networking platforms such as Twitter (@MEAIndia, @MeaMadad), electronic mode of communication such as

Email (madad@mea.gov.in), 24x7 Helpline (1800-11-3090) to respond to distress calls and promote MADAD. Assistance to workers in Gulf countries   has   been   publicized   to   demonstrate   the   portal's   utility, indirectly raising awareness among migrant communities who follow these channels or hear about them through word of mouth. During the counselling   session,   the   officials   of   Mission/Posts   abroad   inform workers about the functioning of the MADAD portal. Indian Workers Resource   Centres   (IWRCs)   established   in   cities   like   Riyadh   and Jeddah, have been linked to MADAD ecosystem to support distressed workers. MEA is also spreading awareness of MADAD among migrant Indian workers through hosting of events like Pravasi Bharatiya Divas or programmes like diaspora engagements. These are some of the efforts   in   reaching   out   to   migrant   workers   in   host   countries, reinforcing the portal's role.

(g)  From   time   to   time,   the   Ministry,   in   coordination   with   the   16 Protector of Emigrants (PoE) offices across the country and the State Governments,   organise   awareness   campaigns   on   safe   and   legal migration through eMigrate portal, by conducting workshops, trainings, information   sessions,   digital   campaigns   for   media   groups,   police

officials and law enforcement agencies, local administration, aspiring recruiting   agents,   entrepreneurs   and   general   public.   During   these sessions, awareness on emigration regulations, schemes beneficial for emigrants like Pravasi Bharatiya Bima Yojana (PBBY), Pre-Departure Orientation Training (PDOT), eMigrate portal and various advisories issued   by   Indian   Embassies   are   brought   to   the   notice   of   all stakeholders including job seekers.

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