Lok Sabha Question No. 535 (STARRED), answered on 2026-04-01
Subject: Quality of Telecom Services in YSR Kadapa District, Andhra Pradesh
Ministry: COMMUNICATIONS
Asked by: Shri Y S Avinash Reddy

## GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS DEPARTMENT OF TELECOMMUNICATIONS

## LOK SABHA STARRED QUESTION NO. 535 TO BE ANSWERED ON 01 ST  APRIL, 2026

## QUALITY OF TELECOM SERVICES IN YSR KADAPA DISTRICT, ANDHRA PRADESH

## *535.   SHRI Y S AVINASH REDDY:

Will the Minister of COMMUNICATIONS be pleased to state:

- (a) the details of the Quality of Service (QoS) results for YSR Kadapa  District, Andhra Pradesh from the latest TRAI Independent Drive Tests (IDT), including  number of mobile towers, call drop rate, call set-up time and 4G/5G data speed;
- (b) whether any issues of right-of-way, power back-up, or fibre cuts  in YSR Kadapa district have been raised with the State Government or local bodies  and if so, the details thereof;
- (c) the number of compliance reports received from telecom operators following the October 2025 IDT in Andhra Pradesh; and
- (d) whether any penalties or show-cause notices have been issued for repeated service quality failures and if so, the details thereof?

## ANSWER

## MINISTER OF COMMUNICATIONS AND DEVELOPMENT OF NORTH EASTERN REGION (SHRI JYOTIRADITYA M. SCINDIA)

(a) to (d) A statement is laid on the Table of the House.

## STATEMENT  REFERRED  TO  IN  REPLY  TO  PARTS  (a)  TO  (d)  OF  LOK  SABHA STARRED  QUESTION  NO.  535  ANSWERED  ON  01.04.2026  ASKED  BY  SHRI  Y  S AVINASH REDDY, HON'BLE MEMBER OF PARLIAMENT REGARDING 'QUALITY OF TELECOM SERVICES IN YSR KADAPA DISTRICT, ANDHRA PRADESH'

(a) The Telecom Regulatory  Authority  of  India  (TRAI)  has  laid  down  QoS  benchmarks  for Telecom Service Providers (TSPs) and has required that they indicate in their tariff offerings for broadband(wireless)  service  that  typical  download  and  upload  speed  generally  available  to consumers. Recently, it has revised these benchmarks to make them more stringent and lay down the glide  path  for  their  further  enhancement.  It  also  publishes  a  monthly  report  on  the  performance reported by TSPs against various QoS parameters as well as the typical upload and download speed indicated by TSPs in their tariff offerings.

TRAI conducted an Independent Drive Test (IDT) in YSR Kadapa District, Andhra Pradesh during  the  period  from  17.2.2026  to  19.2.2026.  The  observed  performance  in  said  IDT  on  QoS parameters related to call drop rate, call setup time and 4G/5G data speed in IDT is  as under:

|   S. no. | QoS parameter                                   | QoS parameter                              | Bharti Airtel Limited   | Bharat Sanchar Nigam Limited (BSNL)   | Reliance Jio Infocomm Limited (RJIL)   | Vodafo ne Idea Limited (VIL)   |
|----------|-------------------------------------------------|--------------------------------------------|-------------------------|---------------------------------------|----------------------------------------|--------------------------------|
|        1 | Drop call rate                                  | Benchmark ≤ 2%                             | 0.21%                   | 1.29%                                 | 0.21%                                  | 1.05%                          |
|        2 | Call setup success rate                         | Benchmark ≥ 98%                            | 99.59%                  | 93.74%                                | 99.17%                                 | 96.36%                         |
|        3 | Average download speed (in megabits per second) | Typical speed indicated in tariff offering | 14.66                   | 3.00                                  | 15.00                                  | 15.00                          |
|        3 |                                                 | Observed Speed                             | 131.28                  | 14.34                                 | 229.13                                 | 28.57                          |
|        4 | Average upload speed (in megabits per second)   | Typical speed indicated in tariff offering | 6.71                    | 3.00                                  | 7.00                                   | 8.00                           |
|        4 |                                                 | Observed Speed                             | 24.86                   | 4.13                                  | 18.56                                  | 8.48                           |

Further, the details regarding the number of radio access nodes mounted on mobile towers in YSR Kadapa District are as under:

| TSP                           |   2G |   3G |   4G |   5G | Total   |
|-------------------------------|------|------|------|------|---------|
| Bharti Airtel Limited         |  465 |    0 |  816 |  207 | 1,488   |
| BSNL                          |  206 |   22 |  221 |    0 | 449     |
| Reliance Jio Infocomm Limited |    0 |    0 | 1811 |  748 | 2,559   |
| Vodafone Idea Limited         |  211 |    0 |  352 |    0 | 563     |

(b) Issues related to right of way, power and fibre cuts are raised with the State Government on an  ongoing  basis  in    State  Broadband  Committee,  chaired  by  the  Chief  Secretary  of  the  State Government concerned with a view expedite resolution.

At present, no such issues are pending for resolution with the State Government or local bodies in respect of YSR Kadapa district.

(c) An IDT was conducted by TRAI in the State of Andhra Pradesh during the month of October 2025  and  the  observations  during  IDT  were  communicated  to  TSPs  for  action. As  per  the compliance reports submitted by TSPs to TRAI, 128 sites were optimised, and 2 new sites installed to improve network coverage.

(d) TRAI monitors the performance of TSPs against its QoS benchmarks and publishes monthly reports of performance of each TSP in each license service area (LSA). If any benchmark is not met, TRAI calls for explanation from the TSP concerned, and after considering the response, if TRAI finds that benchmarks have not been complied with, it imposes financial disincentives for the same on the TSP.

As per the reports for the months of January and February 2026, all service providers met the benchmarks for all network-related QoS parameters for access service (wireless) in all license service area (LSAs), including the Andhra Pradesh license service area.

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