opensansad/lok-sabha-qa huggingface dataset:
Lok Sabha Question No. 2046 (UNSTARRED), answered on 2016-03-09
Subject: Post Offices in Villages
Ministry: COMMUNICATIONS AND INFORMATION TECHNOLOGY
Asked by: R.K. BHARATHI MOHAN, SADASHIV KISAN LOKHANDE, VINOD KUMAR SONKAR, AJAY (TENI) MISRA

## MINISTRY OF COMMUNICATIONS AND INFORMATION TECHNOLOGY

## GOVERNMENT OF INDIA DEPARTMENT OF POSTS

## LOK SABHA UNSTARRED QUESTION NO.2046

## TO BE ANSWERED ON 9 TH  MARCH,  2016

## POST OFFICES IN VILLAGES

2046. SHRI BHARATHI MOHAN R.K.:

SHRI SADASHIV LOKHANDE:

SHRI VINOD KUMAR SONKAR:

SHRI AJAY MISRA TENI:

Will  the  Minister  of  COMMUNICATIONS  AND  INFORMATION  TECHNOLOGY be pleased to state:

- (a) whether the Government has any scheme to open post-offices in all the villages in the country;
- (b) if so, the details thereof and the time by which all the villages are to be provided with post offices;
- (c) the  steps  being  taken  to  make  post  offices  a  medium  for  making  goods  and services available to each citizen in the country;
- (d) whether the Government proposes to link all the schemes with post offices and carry-out computerization and modernization of nearly 1.55 lakh post offices on the lines of banks in the country; and
- (e) if  so,  the  time  by  which  modernization  of  all  post  offices  in  the  country  is proposed to be completed?

## ANSWER

## THE MINISTER OF COMMUNICATIONS AND INFORMATION TECHNOLOGY (SHRI RAVI SHANKAR PRASAD)

- (a) No, Madam.
- (b) Does not arise in view of (a) above.
- (c) Postal  services  like  Speed  Post,  Parcel  Service,  Logistic  Post,  Money  Order Service,  Mobile  Money  Transfer  Service,  Insurance  Service  is  a  medium  for  making goods and services available to citizens in the country through a network of 1,54,939 Post Offices. In addition to regular Departmental postal network, steps have also been taken  to  consolidate  the  medium  of  postal  service  for  making  goods  and  services available to citizens in the country through Panchayat Sanchar Sewa Kendras (PSSKs), Franchise Outlets (FOs) and Authorized Postal Agents.
- (d) Yes,  Madam.  The  Government  has  initiated  to  link  all  the  schemes  with  Post Offices through an 'IT Modernization Project' on the lines of the Banks in the country.
- (e) The Government proposes to complete the 'IT Modernization Project' covering all the 1,54,939 Post Offices by March, 2017.

*************
Lok Sabha Question No. 2045 (UNSTARRED), answered on 2016-03-09
Subject: Catering Service in Railways
Ministry: RAILWAYS
Asked by: NEELAM SONKER, SADASHIV KISAN LOKHANDE

## GOVERNMENT OF INDIA MINISTRY OF RAILWAYS

## LOK SABHA UNSTARRED QUESTION NO.2045 TO BE ANSWERED ON 09.03.2016

## CATERING SERVICE IN RAILWAYS

†2045.SHRIMATI NEELAM SONKER: SHRI SADASHIV LOKHANDE:

Will the Minister of RAILWAYS be pleased to state:

- (a) whether the catering service in Railways is upto the mark;
- (b) if not, the reasons therefor;
- (c) whether the Government has received complaints regarding catering service in Railways during the last three years till date; and
- (d) if so, the details thereof and the action taken in this regard?

## ANSWER

## MINISTER OF STATE IN THE MINISTRY OF RAILWAYS (SHRI MANOJ SINHA)

(a) to (d): Improvement of catering services is an on-going process.  In its endeavour  to  provide  quality  and  hygienic  food  to  the  passengers, Railways have developed and operationalized an institutionalized mechanism  for  monitoring  of  quality  and  hygiene  of  catering  services through regular inspections at various levels to address catering complaints.   However, about 5851, 6307 & 6155 complaints related to catering services have been reported during the years 2013, 2014 & 2015 respectively.    Actions  taken  on  defaulting  licensees  during  this  period, inter-alia,  include  warning  in  5758  cases,  imposition  of  fines  in  7382 cases  and termination of contracts in 06 cases, depending on the gravity of the offence.

****
Lok Sabha Question No. 2044 (UNSTARRED), answered on 2016-03-09
Subject: Solar Energy operated Trains
Ministry: RAILWAYS
Asked by: JANAK RAM, CHARANJEET SINGH RORI

- (a) No, Madam.
- (b)   to (d) Do not arise.
- (e)   No, Madam.

## GOVERNMENT OF INDIA MINISTRY OF RAILWAYS

## LOK SABHA UNSTARRED QUESTION NO. 2044 TO BE ANSWERED ON 09.03.2016

## SOLAR ENERGY OPERATED TRAINS

- † 2044.  SHRI JANAK RAM: SHRI CHARANJEET SINGH RORI:

Will the Minister of RAILWAYS be pleased to state:

- (a) whether  the  Railways  proposes  to  introduce  solar  energy operated trains in the country;
- (b) if so, whether the Railways has signed any MoU with any other private sector company for the project;
- (c) if so, the details along with the salient features thereof;
- (d) the funds earmarked for the purpose; and
- (e) whether the Railways has conducted any survey to explore the possibility  of  operating  short  distance  trains  through  solar energy in the country including  Bihar?

## ANSWER

MINISTER OF STATE IN THE MINISTRY OF RAILWAYS

(SHRI MANOJ SINHA)

*****
Lok Sabha Question No. 2043 (UNSTARRED), answered on 2016-03-09
Subject: Emergency Medical Rooms at Stations
Ministry: RAILWAYS
Asked by: DEVAJIBHAI GOVINDBHAI FATEPARA, BHARTRUHARI MAHTAB, SANJAY SHAMRAO DHOTRE

## GOVERNMENT OF INDIA

## MINISTRY OF RAILWAYS

## LOK SABHA UNSTARRED QUESTION NO.2043 TO BE ANSWERED ON 09.03.2016

## EMERGENCY MEDICAL ROOMS AT STATIONS

2043. SHRI DEVAJIBHAI G. FATEPARA:

SHRI BHARTRUHARI MAHTAB: SHRI SANJAY DHOTRE:

Will the Minister of RAILWAYS be pleased to state:

- (a)  whether  the  Government  has  put  in  place  any  mechanism  to provide  medical  assistance  to  the  passengers  in  the  event  of  any mishap  /emergency  at  the  Railway  Stations  and  if  so,  the  details thereof;
- (b)  whether  the  Government has appointed medical professionals for the purpose, if so, the number of such medical professionals appointed and deputed at various Railway Stations across the country, zone-wise and if not, the reasons therefor;
- (c)  the  number  of  Emergency  Medical  Rooms  (EMRs)  opened  on  the stations pertaining to Central Zone of Railways along with the number of accident victims who availed benefits of the EMRs since inception;
- (d) whether the Railways proposes to extend these facilities in other zones of Railways and if so, the details thereof along with the funds allocated for the purpose so far; and
- (e)  the  other  steps  taken  /  being  taken  by  the  Government  in  this direction?

## ANSWER

MINISTER OF STATE IN THE MINISTRY OF RAILWAYS

(SHRI MANOJ SINHA)

(a)  &  (b)  :  First  Aid  Boxes  containing  essential  drugs  and  dressing materials are available at  all railway stations. In  addition, Augmented

First  Aid  Boxes  with  wide  range  of  medicines,  disposable  medical material,  etc  have  been  provided  at  model  stations.  Railway  Staff deployed at railway stations are trained in rendering First Aid services. (c)  :  Four  Emergency  Medical  Rooms  (EMRs)  have  been  opened  on some  of  the  suburban  stations  pertaining  to  Central  Railway.  1144 accident victims (Simple 915 and Grievous 229) availed the benefits of the EMRs since inception.

(d) & (e) : No, Madam. The decision to open Emergency Medical Rooms in some Suburban stations of Central Railway was taken in compliance of judgment of Hon'ble High Court Mumbai in PIL No. 50 of 2008, which was based on local transport conditions of Central Railway, Mumbai.

******
Lok Sabha Question No. 2041 (UNSTARRED), answered on 2016-03-09
Subject: Pakistan Sponsored Terrorism
Ministry: EXTERNAL AFFAIRS
Asked by: GOPAL CHINAYYA SHETTY, ASHOK MAHADEORAO NETE

†

## GOVERNMENT OF INDIA

## MINISTRY OF EXTERNAL AFFAIRS

## LOK SABHA

## UNSTARRED QUESTION NO.2041 TO BE ANSWERED ON 09.03.2016

## PAKISTAN SPONSORED TERRORISM

## 2041. SHRI GOPAL SHETTY:

## SHRI ASHOK MAHADEORAO NETE:

Will the Minister of EXTERNAL AFFAIRS be pleased to state:

- (a) whether there has been a heavy rise in Pakistan sponsored terrorism during the last three years;
- (b) if so, the details thereof as on date;
- (c) whether the Government has taken up or propose to take up the issue to declare Pakistan a terrorist country at international level;
- (d) if so, the details and the outcome thereof;
- (e) whether the Government proposes to declare Pakistan a terrorist country of its own volition and persuade other countries to do as well;
- (f) if so, the details thereof;
- (g) if not, the reasons therefor; and
- (h) the names of social organizations/individuals from whom representations/ memoranda for declaring Pakistan a terrorist  country  have  been  received  by  the Government till date, date-wise?

## ANSWER

## THE MINISTER OF STATE IN THE MINISTRY OF EXTERNAL AFFAIRS [GEN. (DR) V. K. SINGH (RETD)]

- (a) & (b) Several  terrorist  attacks  in  India,  including  in  Jammu  and  Kashmir  are perpetrated by infiltrators from Pakistan or Pakistan Occupied Kashmir, benefitting from the terrorist infrastructure existing there. Recently, there has been a rise in such attacks which  include  the  attack  in  Gurdaspur  (27  July  2015),  Udhampur  (5  August  2015)  and Pathankot (2-4 January 2016) and Pampore (20-21 February 2016).
- (c) to (h) Listing of several Pakistan-based individuals including Hafiz Saeed and Zakiur  Rahman  Lakhvi,  and  entities  including  Lashkar-e-Taiba/Jamaat-ud-Dawaa  under  the relevant  provisions  of  the  United  Nations  Security  Council's  Resolution  No.  1267  was successfully pursued. The Government  continues  to pursue imposition and strict monitoring of 1267 regime on various Pakistan-based individuals and terrorist organizations  directing  their  activities  against  India.  Our  concerns  regarding  anti-India terrorism emanating from Pakistan have been taken up with international community and also bilaterally with Pakistan on a number of occasions. This concern was also discussed by our National Security Advisor (NSA) with his Pakistani counterpart when they met in Bangkok  on  6  December  2015,  in  line  with  the  understanding  between  the  two  Prime Ministers reached at Ufa, Russia in July 2015. The two NSAs have also been in touch with each  other  following  Pathankot  attack  in  January  2016  regarding  the  follow  up  by Pakistan on actionable information provided by India concerning the attack. Government remains committed to taking all necessary steps to safeguard safety and security of the country and its citizens.

*****
Lok Sabha Question No. 2040 (UNSTARRED), answered on 2016-03-09
Subject: Visit to Places of Pilgrimage
Ministry: EXTERNAL AFFAIRS
Asked by: RAJU ALIAS DEVAPPA ANNA SHETTI, ASHOK MAHADEORAO NETE

## GOVERNMENT OF INDIA

## MINISTRY OF EXTERNAL AFFAIRS

## LOK SABHA UNSTARRED QUESTION NO.2040 TO BE ANSWERED ON 09.03.2016

## VISIT TO PLACES OF PILGRIMAGE

† 2040.

SHRI RAJU SHETTY:

SHRI ASHOK MAHADEORAO NETE:

Will the Minister of EXTERNAL AFFAIRS be pleased to state:

- (a)     whether  for  the  last  few  years,  Pakistan  has  not  been  making  timely issuance of visa to Indian Sikh pilgrims desirous of going on a pilgrimage to Nankana Sahib and if so, the details thereof;
- (b)       whether the said issue has been taken up with Pakistan;
- (c)     if so, the details and the outcome thereof; and
- (d)     the measures taken or proposed to be taken by the Government to ensure that the pilgrims are able to smoothly undertake the said pilgrimage?

## ANSWER

## THE MINISTER OF STATE IN THE MINISTRY OF EXTERNAL AFFAIRS [GEN. (DR) V. K. SINGH (RETD)]

- (a)         Government is aware that on account of a number of factors, including the  process  for  applying  and  issuance  of  necessary  visas,  there  have  been occasions  wherein  pilgrims  undertaking  visits  to  various  shrines  in  Pakistan under the 'Bilateral Protocol on Visits to Religious Shrines-1974' waited for the requisite visas till very close to their scheduled departure.
- (b)  to  (d)    Yes.  All  aspects  related  to  visit  of  pilgrims  under  the  Protocol  are regularly taken up with the concerned authorities of the Government of Pakistan with the view to facilitate such visits.

The Visa Agreement signed between India and Pakistan in September 2012 introduced a new category of 'pilgrim visa' issued to persons intending to visit religious shrines in India and Pakistan under the Protocol. It also stipulates that  the  visa  applications  will  need  to  be  applied  at  least  45  days  before  the commencement of the intended tour and the visas will be issued at least 10 days before the commencement of travel.

Further,  in  line  with  the  understanding  reached  between  the  Prime Ministers of India and Pakistan at Ufa (Russia) in July 2015 to facilitate religious tourism,  both  the  sides  agreed  during  the  meeting  of  External  Affairs  Minister with her Pakistani counterpart in December 2015 to include religious tourism in the Comprehensive Bilateral Dialogue for which modalities are to be decided by the Foreign Secretaries.

*****
Lok Sabha Question No. 2037 (UNSTARRED), answered on 2016-03-09
Subject: Technical Cooperation in Railway Sector
Ministry: RAILWAYS
Asked by: SUDHEER GUPTA

## GOVERNMENT OF INDIA MINISTRY OF RAILWAYS

## LOK SABHA UNSTARRED QUESTION NO.2037 TO BE ANSWERED ON 09.03.2016

## TECHNICAL COOPERATION IN RAILWAY SECTOR

2037. SHRI SUDHEER GUPTA:

Will the Minister of RAILWAYS be pleased to state:

- (a)    whether the Government has signed a Memorandum of Understanding  (MoU)  with  Ministry  of  Enterprise  and  Innovation  of  the Kingdom  of Sweden  on  Technical Cooperation in Railway Sector recently;
- (b) if so, the details thereof along with the area identified in the MoU for cooperation in Railway sector;
- (c) the terms and conditions of the said MoU; and
- (d) the  steps  taken/being  taken  by  the  Government  to  promote efficiency in railways?

## ANSWER

## MINISTER OF STATE IN THE MINISTRY OF RAILWAYS

## (SHRI MANOJ SINHA)

(a)&(b):    Yes,  Madam.  A  Memorandum  of  Understanding  (MoU)  was signed  between  Ministry  of  Railways,  Government  of  India  and  the Ministry  of  Enterprise  and  Innovation  of  the  Kingdom  of  Sweden  on Technical Cooperation in Rail Sector on 15th February 2016. The areas identified  for  cooperation  in  the  MoU  include:-  (i)  Benchmark  Railways policy development, regulations, organization and specific characteristics for each country; (ii) Exchange of knowledge, technical expertise,  innovation,   technology,  sustainable solutions and research ; …2..

(iii) Other cooperation projects agreed such as freight operations in cold regions,  tilting coaches / trains, capacity allocation ( time tabling )   and optimization  of  maintenance  and  improved  freight/combination  traffic solutions  and  (iv)  training  and  continuing  education  programme  in reliability and maintenance of rail transport system for Railway engineers and managers.

(c):    The  MoU  provides  for  a  cooperation  through  expert  meetings, information exchange and implementation of jointly agreed cooperation

- projects.

(d):  Improvement of efficiency on Indian Railways is an ongoing process achieved through various measures including operational improvements, technological upgradation, modernization, augmentation of infrastructure (fixed & moving assets), adoption of Information Technology in different areas of Railways working etc.

*******
Lok Sabha Question No. 2033 (UNSTARRED), answered on 2016-03-09
Subject: Electronics Development Fund
Ministry: COMMUNICATIONS AND INFORMATION TECHNOLOGY
Asked by: SANTOSH AHLAWAT, ASHWINI KUMAR CHOUBEY, SUMEDHANAND SARASWATI, OM PRAKASH YADAV, PR. SENTHILNATHAN, SHOBHA KARANDLAJE

## GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS AND INFORMATION TECHNOLOGY (DEPARTMENT OF ELECTRONICS & INFORMATION TECHNOLOGY)

## LOK  SABHA UNSTARRED QUESTION NO.  2033

TO BE ANSWERED ON: 09.03.2016

## ELECTRONICS DEVELOPMENT  FUND

SHRIMATI  SANTOSH AHLAWAT: SHRI ASHWINI KUMAR CHOUBEY: SHRI SUMEDHANAND SARSWATI: SHRI  OM  PRAKASH  YADAV: SHRI PR  SENTHIL  NATHAN: KUMARI  SHOBHA  KARANDLAJE:

2033

Will the Minister of Communications & Information Technology be pleased to state: -

- (a) whether the Government has launched/ proposes to launch the electronics development fund to encourage innovation in the electronics sector;
- (b) if so, the details thereof;
- (c) whether  the  fund  may  also  be  utilized  to  support  acquisition  of  foreign  companies  and technologies for products imported in India;
- (d) if so, the details thereof; and
- (e)    whether this fund would be available for implementing Digital India initiatives and if not the reasons therefor?

## ANSWER

## MINISTER FOR COMMUNICATIONS & INFORMATION TECHNOLOGY (SHRI RAVI SHANKAR PRASAD)

(a)  and  (b):    Yes,  Sir.    Electronics  Development  Fund  was  launched  on  15/02/2016  with  an objective to support Daughter Funds including Early Stage Angel Funds and Venture Funds in the area of Electronics, Nano-electronics and IT.

- (c) and (d): Yes, Sir.  The Daughter Funds supported by Electronics Development Fund may also support acquisition of foreign companies and technologies for products imported in India in large volume.

(e): Yes, Sir.  This fund will be available for promoting innovation and IP creation with in the country in the area of Electronics, Nano-electronics and IT, envisaged in Digital India Program.

- ********
Lok Sabha Question No. 2030 (UNSTARRED), answered on 2016-03-09
Subject: Regulation of Internet Tariff
Ministry: COMMUNICATIONS AND INFORMATION TECHNOLOGY
Asked by: SANJAY SHAMRAO DHOTRE, (SMT.) RATNA DE(NAG), BHARTRUHARI MAHTAB, CH. MALLA REDDY, DEVAJIBHAI GOVINDBHAI FATEPARA, R. PARTHIPAN, G. HARI, K. MARAGATHAM

## GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS AND INFORMATION TECHNOLOGY DEPARTMENT OF TELECOMMUNICATIONS

## LOK SABHA UNSTARRED QUESTION NO.2030 TO BE ANSWERED ON 9 TH  MARCH,  2016

## REGULATION OF INTERNET TARIFF

2030. SHRI SANJAY DHOTRE: DR. RATNA DE (NAG): SHRI BHARTRUHARI MAHTAB: SHRI CH. MALLA REDDY: SHRI DEVAJIBHAI G. FATEPARA: SHRI R. PARTHIPAN: SHRI G. HARI:

SHRIMATI K. MARAGATHAM:

Will  the  Minister  of  COMMUNICATIONS  AND  INFORMATION  TECHNOLOGY be pleased to state:

(a) whether  the  Telecom  Regulatory  Authority  of  India  (TRAI)  is  empowered  to regulate the Internet tariffs;

(b) if  so,  the  details  thereof  and  if  not,  the  steps  taken  to  empower  TRAI  for  the purpose;

(c) whether the TRAI has rejected the principle of differential pricing and controversial  services  like  free  basics  and  if  so,  the  details  thereof  and  the  reasons therefor;

(d) whether this is likely to affect the Government  programme for Internet connectivity in the country; and

(e) if  so,  the  details  thereof  and  the  corrective  steps  proposed  to  be  taken  in  this regard?

## THE MINISTER OF COMMUNICATIONS AND INFORMATION TECHNOLOGY

## ANSWER (SHRI RAVI SHANKAR PRASAD)

(a) & (b) Yes Madam, Section 11(2) of Telecom Regulatory Authority of India (TRAI) Act, 1997 empowers TRAI to notify tariff for various telecommunication services.

(c) TRAI has issued 'Prohibition of discriminatory tariff for Data services Regulations, 2016' on 8 th February, 2016 which inter-alia has mandated the following:

Contd……..2/-

- (i) No service provider shall offer or charge discriminatory tariffs for data service on the basis of content.
- (ii) No  service  provider  shall  enter  into  any  arrangement,  agreement  or contract,  by  whatever  name  called,  with  any  person,  natural  or  legal, that  has  the  effect  of  discriminatory  tariffs  for  data  services  being offered or charged by the service provider for the purpose of evading the prohibition in this regulation.
- (iii) Reduced  tariff,  for  accessing  or  providing  emergency  services  or  at times of public emergency, has been permitted.

(d) & (e) No  Madam,  this  will  not  affect  the  Government  programme  for  Internet connectivity in the country.

**********
Lok Sabha Question No. 2029 (UNSTARRED), answered on 2016-03-09
Subject: Aadhaar Cards for Differently-abled Persons
Ministry: COMMUNICATIONS AND INFORMATION TECHNOLOGY
Asked by: GANESH SINGH, KAPIL MORESHWAR PATIL

## GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS AND INFORMATION TECHNOLOGY (DEPARTMENT OF ELECTRONICS & INFORMATION TECHNOLOGY)

## LOK SABHA UNSTARRED QUESTION NO. 2029

TO BE ANSWERED ON: 09.03.2016

## AADHAAR CARDS FOR DIFFERENTLY-ABLED PERSONS

2029.

SHRI GANESH SINGH SHRI KAPIL MORESHWAR PATIL

Will the Minister of Communications & Information Technology be pleased to state: -

- (a) whether the Government proposes to make Aadhaar Cards for differently-abled persons by bringing the machinery at their doorstep;
- (b) if so, the number of such persons/children/elderly citizens who have benefited from such an initiative;
- (c) if not, the reasons therefore; and
- (d) the steps being taken by the Government in this regard?

## ANSWER

## MINISTER FOR COMMUNICATIONS AND INFORMATION TECHNOLOGY (SHRI RAVI SHANKAR PRASAD)

- (a) to (d):  Aadhaar is issued to the residents of India. For differently-abled persons, special arrangements such as mobile vans, special enrolment camps etc. are made for enrolling such residents. For those persons who are still unable to come to the centres, teams can be sent to their doorstep for enrolment.

Unique Identification Authority of India(UIDAI) does not collect information about disability while enrolling a resident for Aadhaar and therefore, number of differently-abled persons/children/elderly citizens having Aadhaar is not available.

********
Lok Sabha Question No. 2028 (UNSTARRED), answered on 2016-03-09
Subject: Cases of Irregularities
Ministry: EXTERNAL AFFAIRS
Asked by: BHAVANA GAWALI (PATIL), KRUPAL BALAJI TUMANE, SUSHIL KUMAR SINGH

## GOVERNMENT OF INDIA MINISTRY OF EXTERNAL AFFAIRS

## LOK SABHA

## UNSTARRED QUESTION NO.2028 TO BE ANSWERED ON 09.03.2016

## CASES OF IRREGULARITIES

† 2028. SHRIMATI BHAVANA PUNDALIKRAO GAWALI PATIL: SHRI KRUPAL BALAJI TUMANE: SHRI SUSHIL KUMAR SINGH:

Will the Minister of EXTERNAL AFFAIRS be pleased to state:

- (a) whether the number of complaints against Indian diplomats working abroad has increased during the last three years;
- (b) if so, the details of complaints so received country-wise, year-wise;
- (c) the action taken by the Government in each of these cases; and
- (d) the efforts taken to prevent recurrence of such incidents?

## THE MINISTER OF STATE IN THE MINISTRY OF EXTERNAL AFFAIRS

## ANSWER [GEN. (DR) V. K. SINGH (RETD)]

(a) to (d) There is no increase in the number of complaints against the Indian  diplomats  in  our  Missions  and  Posts  abroad.  The  number  of complaints reported in the years 2013, 2014 and 2015 were 4, 7 and 5 respectively.

The above complaints generally relate to consular matters such as refusal to accept the visa documents in time, refusal to grant long term business  visa,  rejection  of  visa  applications,  delays  in  processing  of passport/visa applications and rude behaviour.

Our Missions and Posts have taken action in each case against the erring officials, as per the rules applicable. One diplomat was recalled in the year 2015.

General  complaints  and  grievances  received  on  consular  matters are dealt with promptly, whenever received. A dedicated online Consular Grievance  Management  System  'MADAD'  has  been  created  for  this purpose.

*****