Lok Sabha Question No. 153 (STARRED), answered on 2016-07-27
Subject: BSNL Services
Ministry: COMMUNICATIONS
Asked by: CHHEDI PASWAN, RAVINDRA KUMAR RAY

## GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS DEPARTMENT OF TELECOMMUNICATIONS

## LOK SABHA STARRED QUESTION NO.153 TO BE ANSWERED ON 27 TH  JULY, 2016

## BSNL SERVICES

- †*153. SHRI CHHEDI PASWAN: SHRI RAVINDRA KUMAR PANDEY:

Will the Minister of COMMUNICATIONS be pleased to state:

- (a) whether  the  mobile,  landline  telephone  and  internet  services  of  BSNL  in  rural, remote and hilly areas in various States are unsatisfactory and if so, the details thereof;
- (b) the details of quality norms and actual delivery of services along with the details of districts worst affected by poor service and network, State-wise;
- (c) the  remedial  measures  taken  by  the  Government  to  improve  all  these  services along  with  the  number  of  Base  Tower  Stations  (BTSs)  proposed  to  be  installed  in  low penetration areas, State-wise;
- (d) whether a large number of BTS are dysfunctional in rural and remote areas and there  is  no  proper  power  back-up  due  to  shortage  or  pilferage  of  diesel  allotted  to  the power generator and if so, the details thereof; and
- (e) the corrective measures taken to improve the situation?

## ANSWER

## THE MINISTER OF STATE (IC) OF THE MINISTRY OF COMMUNICATIONS & MINISTER OF STATE IN THE MINISTRY OF RAILWAYS (SHRI MANOJ SINHA)

- (a) to (e) A Statement is laid on the Table of the House.

## STATEMENT TO BE LAID ON THE TABLE OF THE LOK SABHA IN RESPECT OF PARTS (a) TO (e) OF LOK  SABHA STARRED QUESTION NO. 153  FOR 27 th  JULY, 2016 REGARDING 'BSNL SERVICES'.

(a)&(b) Telecom Regulatory Authority of India (TRAI) has laid down the Quality of Service (QoS) parameters and benchmarks for basic services (wireline), mobile telephone services and broadband services through Quality of Service Regulations issued from time to  time.    TRAI  monitors  the  performance  of  service  providers,  against  these  QoS benchmarks for the various parameters through quarterly Performance Monitoring Reports (PMRs).

Land  line,  Broadband  internet  and  Mobile  services  of  Bharat  Sanchar  Nigam Limited  (BSNL)  are  working  satisfactorily  in  its  Licensed  Service  Areas  (LSA)  including rural, remote and hilly areas and are in general meeting the QoS parameters specified by TRAI.    However,  there  is  coverage  and  congestion  problems  in  some  areas  due  to topographical conditions in Hilly States and North-East including Assam.

The  details  of  quality  norms  prescribed  by  TRAI  and  circle/LSA-wise  details  of actual  delivery  of  services  for  Landline,  Mobile  and  Broadband  services  by  BSNL  are given in Annexure-I, Annexure-II and Annexure-III respectively.

(c) BSNL  is  taking  several  steps  to  improve  its  telecommunication  services,  these include:

-  BSNL  is  augmenting  its  mobile  network  progressively  so  as  to  enhance coverage/ capacity, and to further improve the Quality of Service. Under GSM (Global System for Mobile communication) Phase-VII Project, an investment of Rs. 4804 crore is envisaged for installation of around 25266 Base Transceiver Stations  (BTSs)  (2G+3G)  in  the  network  Further,  in  Phase  VII+  also,  an investment  of  Rs.  2151  crore  is  planned  for  commissioning  of  21765  BTSs (2G+3G).  Under  Phase  VII  project,  BSNL  has  already  installed  25033  new Nodes (2G+3G) out of 25266 planned. In phase VII+ project, 5345 BTSs have already  been  installed  against  a  target  of  21765  BTSs . Details  are  given  in Annexure-IV and Annexure-V.
-  BSNL has planned in North East area under Universal Service Obligation (USO) funded  North-East  GSM  Project  for  installation  of  1893  BTS  in  Arunachal Pradesh and 924 BTSs in Karbi Anglong and Dima Hasao districts of Assam to provide mobile service to all uncovered villages in these areas. In addition to it, installation  of  2199  Towers  under  Left  Wing  Extremist  (LWE)  Project  in  10 States is also in progress and till date out of which 2069 BTSs have been put on air .
-  BSNL is also optimizing its network continuously to improve its performance.
-  The  core  transmission  network  is  being  augmented  with  a  Rs.  1100  crore project  of  enhancing  capacity  and  resilience  of  Core  Network  (ECR  CoNe)  to meet the traffic growth of Broadband/internet and data services, 3G/4G.

-  More and more rehabilitation activity is being carried out. 5 pair cable is being used in place of    drop wires to reduce the fault rate.
-  For  improvement  of  Landline,  BSNL  has  planned  to  replace  the  Landline Exchanges  with  Next  Generation  Network  (NGN)  technology  and  Plans  to introduce  State  of  art  NGN  network  in  a  progressive  manner.  BSNL  has commissioned 1  Million  capacity  of  NGN  (Next  Generation  Network)  with  659 Nodes, in first phase. Under phase-II of NGN, there is plan to add 3 million lines and 2099 nodes.
-  Regular  patrolling of important  cable  routes  to  prevent  cable  thefts/cable damages.
-  Coordination with local bodies to minimize cable damages due to road works.
-  Reduction in life of telephone instruments and liberal replacement of the same on receiving any     complaint.
-  Call Details Record (CDR) project has been implemented in all 334 Secondary Switching  Areas  (SSAs)  spread  across  the  country.  Implementation  of  this project helps to reduce the problems faced by the customer. The request made by  subscribers  for  the  value  added  services  on  wire-line  is  implemented immediately.  Installation,  Reconnection/disconnection,  provision  of  STD/ISD, choice of tariff plan etc. can be implemented very easily.
-  Enterprise Resource Planning (ERP) project has been taken in a big way across BSNL. This has improved the overall working of BSNL.
-  Since the faults in lines majorly occurred by damage of cable due to landslides, road works etc. in Hilly state and all circles, field units have been asked for close coordination with the Local Bodies, PWD, Water Authority and NHAI authorities.
-  Instructions  have  been  given  to  all  the  field  units  to  closely  monitor  the  Fault Repair Service System, to improve the same day fault clearance and next day fault clearance.
-  BSNL has provided 2526 Wi-Fi hot spots at 1237 locations for fast and seamless data connectivity and to improve internet services. Additional 40000 hotspots are expected to be installed during next two years.
-  BSNL  is  offering  high  speed  broadband  service  on  Optical  Fiber  cable  to  its customers. 83902 FTTH (Fiber to the Home) connections have been provided till March 31 st 2016 and 8923 FTTH connections have been added during current year till 21.07.2016.

(d)&(e) BSNL has reported that no BTSs in rural and remote areas are dysfunctional due to power back-up, pilferage or shortage of diesel allotted for the power generators. Batteries  are  regularly  replaced  as  and  when  required  and  diesel  is  provided  for maintaining the BTS uptime.

## Details of quality norms for Landline Services and circle-wise details of actual

Annexure-I delivery of services

|   SL. NO. | UNIT                 | %Fault cleared by next working day in rural area TRAI Benchmark ≥ 75%   | %Fault cleared within 7 days in rural areas TRAI Benchmark=100%   |   % Fault cleared by next working day in urban area TRAI Benchmark≥ 85% |   % Fault cleared within 5 days in urban TRAI Benchmark=100% |   Fault Rate TRAI Benchmark ≤ 7% |   MTTRTRAI Benchmark ≤ 10 Hrs. |
|-----------|----------------------|-------------------------------------------------------------------------|-------------------------------------------------------------------|-------------------------------------------------------------------------|--------------------------------------------------------------|----------------------------------|--------------------------------|
|         1 | Andaman & Nicobar    | 94.68                                                                   | 100.00                                                            |                                                                    96.5 |                                                          100 |                             4.32 |                           7    |
|         2 | Andhra Pradesh       | 90.28                                                                   | 100.00                                                            |                                                                    93.9 |                                                          100 |                             4.56 |                           6.05 |
|         3 | Assam                | 95.66                                                                   | 100.00                                                            |                                                                    96.5 |                                                          100 |                             3.74 |                           3.2  |
|         4 | Bihar                | 95.19                                                                   | 100.00                                                            |                                                                    94.6 |                                                          100 |                             3.45 |                           4.82 |
|         5 | Chattisgarh          | 96.78                                                                   | 100.00                                                            |                                                                    96.9 |                                                          100 |                             3.13 |                           6.23 |
|         6 | Gujarat              | 92.53                                                                   | 100.00                                                            |                                                                    96   |                                                          100 |                             4.8  |                           4.83 |
|         7 | Haryana              | 95.92                                                                   | 100.00                                                            |                                                                    94.1 |                                                          100 |                             4.65 |                           6.09 |
|         8 | Himachal Pradesh     | 93.84                                                                   | 100.00                                                            |                                                                    91.2 |                                                          100 |                             5.63 |                           6.61 |
|         9 | Jammu & Kashmir      | 92.29                                                                   | 100.00                                                            |                                                                    93.4 |                                                          100 |                             4.77 |                           6.2  |
|        10 | Jharkhand            | 90.21                                                                   | 100.00                                                            |                                                                    97.6 |                                                          100 |                             2.26 |                           6.16 |
|        11 | Karnataka            | 94.68                                                                   | 100.00                                                            |                                                                    96.4 |                                                          100 |                             4.23 |                           6.57 |
|        12 | Kerala               | 90.46                                                                   | 100.00                                                            |                                                                    91.4 |                                                          100 |                             4.82 |                           7.68 |
|        13 | Madhya Pradesh       | 84.89                                                                   | 100.00                                                            |                                                                    88.3 |                                                          100 |                             4.56 |                           3.37 |
|        14 | Maharashtra          | 88.97                                                                   | 100.00                                                            |                                                                    91.3 |                                                          100 |                             4.94 |                           6.19 |
|        15 | North-East-I         | 93.04                                                                   | 100.00                                                            |                                                                    92.5 |                                                          100 |                             4.25 |                           6.6  |
|        16 | North-East-II        | 100.00                                                                  | 100.00                                                            |                                                                    93   |                                                          100 |                             2.6  |                           2.64 |
|        17 | Odisha               | 102.29                                                                  | 100.00                                                            |                                                                    90.9 |                                                          100 |                             5.94 |                           4.94 |
|        18 | Punjab               | 92.54                                                                   | 100.00                                                            |                                                                    91.7 |                                                          100 |                             4.83 |                           6.29 |
|        19 | Rajasthan            | 96.66                                                                   | 100.00                                                            |                                                                    91.2 |                                                          100 |                             5.76 |                           5.43 |
|        20 | Tamil Nadu           | 91.78                                                                   | 100.00                                                            |                                                                    90.9 |                                                          100 |                             4.03 |                           7.85 |
|        21 | Uttarakhand          | 95.69                                                                   | 100.00                                                            |                                                                    94.5 |                                                          100 |                             4.51 |                           4.5  |
|        22 | Uttar Pradesh (East) | 95.43                                                                   | 100.00                                                            |                                                                    93.9 |                                                          100 |                             4.18 |                           5.16 |
|        23 | Uttar Pradesh (West) | 95.52                                                                   | 100.00                                                            |                                                                    96.1 |                                                          100 |                             5.05 |                           5.39 |
|        24 | West Bengal          | 93.88                                                                   | 100.00                                                            |                                                                    91.7 |                                                          100 |                             4.09 |                           4.87 |
|        25 | Kolkata              | N/A                                                                     | N/A                                                               |                                                                    89.9 |                                                          100 |                             6.39 |                           8.08 |
|        26 | Chennai              | 94.44                                                                   | 100.00                                                            |                                                                    94.5 |                                                          100 |                             4.81 |                           6.04 |
|        27 | Total :BSNL          | 91.86                                                                   | 100.00                                                            |                                                                    92.8 |                                                          100 |                             4.5  |                           5.7  |

MTTR Mean time to Repair

ANNEXURE-II

## Details of quality norms for Mobile Services and LSA-wise details of actual delivery of services

|       | of Service Area   | Network Availability                                         | Network Availability                       | Connection Establishment (Accessibility)               | Connection Establishment (Accessibility)   | Connection Establishment (Accessibility)   | Connection Maintenance (Retainability)                | Connection Maintenance (Retainability)                                    | Connection Maintenance (Retainability)     | POI                                                                                       |
|-------|-------------------|--------------------------------------------------------------|--------------------------------------------|--------------------------------------------------------|--------------------------------------------|--------------------------------------------|-------------------------------------------------------|---------------------------------------------------------------------------|--------------------------------------------|-------------------------------------------------------------------------------------------|
| Sl No | Name              | BTSs Accumulated downtime (not available for service) (%age) | Worst affected BTSs due to downtime (%age) | Call Setup Success Rate(Within Licensee's own network) | SDCCH/ Paging Chl. Congestion (%age)       | TCH Congestion (%age)                      | Call Drop and Circuit Switched Voice Drop Rate (%age) | Worst affected cells having more than 3% TCH drop (call drop) Rate (%age) | %age of connection with good voice quality | Point of interconnection (POI) Congestion (No. of POIs not meeting the benchmark Note :2) |
|       | 1                 | 5                                                            | 7                                          | 8                                                      | 9                                          | 10                                         | 11                                                    | 14                                                                        | 15                                         | 16                                                                                        |
|       |                   | Bench Mark                                                   | Bench Mark                                 | Bench Mark                                             | Bench Mark                                 | Bench Mark                                 | Bench Mark                                            | Bench Mark                                                                | Bench Mark                                 | Bench Mark                                                                                |
|       |                   | <=2%                                                         | <=2%                                       | >=95%                                                  | <=1%                                       | <=2%                                       | <=2%                                                  | <=3%                                                                      | >=95%                                      | <=0.5%                                                                                    |
| 1     | Andaman & Nicobar | 1.87                                                         | 1.93                                       | 98.03                                                  | 0.66                                       | 1.52                                       | 0.68                                                  | 2.61                                                                      | 98                                         | 0                                                                                         |
| 2     | Assam             | 1.99                                                         | 1.94                                       | 98.55                                                  | 0.89                                       | 1.45                                       | 1.88                                                  | 2.97                                                                      | 95.9                                       | 0                                                                                         |
| 3     | Bihar             | 1.865                                                        | 1.93                                       | 97.015                                                 | 0.505                                      | 0.45                                       | 1.325                                                 | 2.655                                                                     | 97.15                                      | 0                                                                                         |
| 4     | Chennai           | 0.53                                                         | 1.66                                       | 96.68                                                  | 0.82                                       | 1.55                                       | 0.82                                                  | 1.63                                                                      | 100                                        | 0                                                                                         |
| 5     | Kolkata           | 1.88                                                         | 2.85                                       | 99.17                                                  | 0.79                                       | 0.61                                       | 1.01                                                  | 2                                                                         | 99.82                                      | 0                                                                                         |
| 6     | Gujarat           | 1.72                                                         | 1.05                                       | 97.47                                                  | 0.07                                       | 0.36                                       | 0.41                                                  | 1.28                                                                      | 100                                        | 0                                                                                         |
| 7     | Himachal Pradesh  | 1.99                                                         | 1.93                                       | 98.28                                                  | 0.98                                       | 1.92                                       | 1.73                                                  | 2.87                                                                      | 95.02                                      | 0                                                                                         |
| 8     | Haryana           | 1.77                                                         | 1.66                                       | 97.82                                                  | 0.74                                       | 0.81                                       | 1.24                                                  | 0.9                                                                       | 97.33                                      | 0                                                                                         |
| 9     | Jammu & Kashmir   | 1.4                                                          | 0.53                                       | 98.73                                                  | 0.61                                       | 1.26                                       | 1                                                     | 1.83                                                                      | 96.81                                      | 0                                                                                         |
| 10    | Kerala            | 0.67                                                         | 0                                          | 98.79                                                  | 0.27                                       | 1.21                                       | 0.56                                                  | 1.04                                                                      | 99.94                                      | 0                                                                                         |
| 11    | Karnataka         | 1.47                                                         | 1.9                                        | 98.53                                                  | 0.42                                       | 1.25                                       | 0.68                                                  | 1.41                                                                      | 97.06                                      | 0                                                                                         |
| 12    | Maha- rasthra     | 1.9                                                          | 1.71                                       | 96.74                                                  | 0.52                                       | 1.15                                       | 1.09                                                  | 2.55                                                                      | 96.72                                      | 0                                                                                         |
| 13    | Madhya Pradesh    | 1.92                                                         | 1.73                                       | 96.645                                                 | 0.64                                       | 1.155                                      | 1.135                                                 | 2.47                                                                      | 97.83                                      | 0                                                                                         |
| 14    | North- East       | 1.875                                                        | 1.845                                      | 97.3                                                   | 0.955                                      | 1.92                                       | 1.825                                                 | 2.89                                                                      | 96.70 5                                    | 0                                                                                         |
| 15    | Odisha            | 1.47                                                         | 1.97                                       | 98.19                                                  | 0.9                                        | 1.81                                       | 1.77                                                  | 2.89                                                                      | 98.1                                       | 0                                                                                         |
| 16    | Punjab            | 0.75                                                         | 1.86                                       | 97.3                                                   | 0.69                                       | 1.08                                       | 0.37                                                  | 0.95                                                                      | 96.73                                      | 0                                                                                         |
| 17    | Rajasthan         | 1.3                                                          | 1.57                                       | 98.18                                                  | 0.74                                       | 1.73                                       | 1.38                                                  | 2.05                                                                      | 97.87                                      | 0                                                                                         |
| 18    | Tamil Nadu        | 0.94                                                         | 1.78                                       | 98.7                                                   | 0.3                                        | 0.7                                        | 1.03                                                  | 2.33                                                                      | 96.82                                      | 0                                                                                         |
| 19    | U.P. (E)          | 1.86                                                         | 1.95                                       | 98.88                                                  | 0.65                                       | 2                                          | 1.06                                                  | 2.72                                                                      | 96.5                                       | 0                                                                                         |
| 20    | U.P. (W)          | 1.58                                                         | 1.725                                      | 98.105                                                 | 0.61                                       | 1.2                                        | 1.215                                                 | 2.18                                                                      | 96.23                                      | 0                                                                                         |
| 21    | West Bengal       | 0.45                                                         | 1.225                                      | 97.835                                                 | 1.46                                       | 1.715                                      | 1.34                                                  | 13.02                                                                     | 96.36 5                                    | 0                                                                                         |

SDCCH - Standalone Dedicated Control Channel.

TCH - Traffic Channel

## Details of quality norms for Broadband Services and circle-wise details of actual delivery of services

| No   | Parameters                                                                                                                     | Benchmarks               | Andaman & Nicobar   | Andhra Pradesh   | Assam   | Bihar   | Chhattisgarh   | Kolkata   | Chennai   | Gujarat   | Himachal Pradesh   | Haryana   | Jharkhand   | Jammu & Kashmir   | Kerala   | Karnataka   | Maharashtra   | Madhya Pradesh   | North East-I   | North -East- II   | Odisha   |
|------|--------------------------------------------------------------------------------------------------------------------------------|--------------------------|---------------------|------------------|---------|---------|----------------|-----------|-----------|-----------|--------------------|-----------|-------------|-------------------|----------|-------------|---------------|------------------|----------------|-------------------|----------|
| 1    | Service Provisioning / Activation Time                                                                                         | 100% in=<15 working days |                     |                  |         |         |                |           |           |           |                    |           |             |                   |          |             |               |                  |                |                   |          |
| 1.1  | No. of connection registered                                                                                                   |                          | 185                 | 9995             | 1069    | 1465    | 759            | 848       | 2903      | 4242      | 1269               | 2829      | 1020        | 1616              | 14974    | 7541        | 8475          | 3376             | 387            | 384               | 2040     |
| 1.2  | %age of connections provided within 15 days of registration of demands                                                         | 100%                     | 100%                | 100%             | 100%    | 100%    | 100%           | 100%      | 100%      | 100%      | 100%               | 100%      | 100%        | 100%              | 100%     | 100%        | 100%          | 100%             | 100%           | 100%              | 100%     |
| 1.3  | %age of connections provided after 15 days of registration of demands                                                          |                          | 0%                  | 0%               | 0%      | 0%      | 0%             | 0%        | 0%        | 0%        | 0%                 | 0%        | 0%          | 0%                | 0%       | 0%          | 0%            | 0%               | 0%             | 0%                | 0%       |
| 1.4  | No. of customers to whom credit is given for delayed connections                                                               |                          | 0                   | 0                | 0       | 0       | 0              | 0         | 0         | 0         | 0                  | 0         | 0           | 0                 | 0        | 0           | 0             | 0                | 0              | 0                 | 0        |
| 1.5  | Total no. of connections provided during the period                                                                            |                          | 185                 | 9224             | 1069    | 1465    | 592            | 848       | 2903      | 4242      | 1269               | 2829      | 1005        | 1570              | 12772    | 6839        | 8475          | 3376             | 387            | 384               | 2040     |
| 1.6  | Total no. of working connections at the end of the period                                                                      |                          | 6578                | 420373           | 49541   | 54903   | 62374          | 117939    | 286856    | 303194    | 53204              | 119459    | 57957       | 56884             | 653764   | 462382      | 511132        | 223002           | 26466          | 22378             | 116921   |
| 2    | Fault repair / Restoration time                                                                                                |                          |                     |                  |         |         |                |           |           |           |                    |           |             |                   |          |             |               |                  |                |                   |          |
| 2.1  | Total no. of faults registered                                                                                                 |                          | 262                 | 40371            | 4419    | 9867    | 1540           | 28371     | 41916     | 13247     | 2260               | 3577      | 2599        | 1820              | 67547    | 13598       | 24119         | 7593             | 706            | 775               | 4483     |
| 2.2  | %age of faults repaired by next working day                                                                                    | >90%                     | 91.60%              | 93.75%           | 95.70%  | 90.67%  | 95.58%         | 91.24%    | 91.60%    | 91.33%    | 92.61%             | 92.82%    | 95.04%      | 98.46%            | 91.62%   | 96.62%      | 92.04%        | 94.39%           | 93.77%         | 94.84%            | 93.95%   |
| 2.3  | %age of faults repaired within 3 working day                                                                                   | >=99%                    | 100%                | 99.37%           | 99.62%  | 99.04%  | 99.87%         | 99.33%    | 99.20%    | 99.45%    | 100%               | 100%      | 100%        | 99.07%            | 99.10%   | 99.60%      | 100%          |                  | 99.72%         | 100%              | 100%     |
| 2.4  | No. of customers to whom rent rebate isiven in minimum monthly charges or equivalent usage allowance for delay in fault repair |                          |                     |                  |         |         |                |           |           |           |                    |           |             |                   |          | 99.77%      |               |                  |                |                   |          |
| a    | Rent rebate of 7 days                                                                                                          |                          | 0                   | 0                | 0       | 0       | 7              | 0         | 0         | 0         | 0                  | 2         | 2           | 0                 | 23       | 0           | 0             | 0                | 0              | 0                 | 0        |
| b    | Rent rebate of 15 days                                                                                                         |                          | 0                   | 0                | 0       | 0       | 3              | 0         | 0         | 0         | 0                  | 9         | 6           | 0                 | 100      | 0           | 2             | 0                | 0              | 0                 | 0        |
| c    | Rent rebate of one month                                                                                                       |                          | 0                   | 0                | 0       | 0       | 1              | 0         | 0         | 0         | 0                  | 10        | 12          | 0                 | 413      | 5           | 15            | 0                | 0              | 0                 | 135      |
| 3    | Bandwidth utilisation/Throughput                                                                                               |                          |                     |                  |         |         |                |           |           |           |                    |           |             |                   |          |             |               |                  |                |                   |          |
| 3    | Broadband connection speed available (download)from ISP node to user%                                                          | >80%                     | 73.00%              | 98.55%           | 98.14%  | 87.79%  | 92.17%         | 90.00%    | 83.00%    | 91.12%    | 86.18%             | 93.31%    | 91.72%      | 87.16%            | 90.45%   | 92.74%      | 89.70%        | 90.74%           | 93.67%         | 88.00%            | 89.08%   |
| 4.1  | Total Operational Hours                                                                                                        |                          | 744                 | 744              | 744     | 744     | 744            | 744       | 744       | 744       | 744                | 744       | 744         | 744               | 744      | 744         | 744           | 744              | 744            | 744               | 744      |
| 4.2  | Total downtime in Hours                                                                                                        |                          | 0                   | 0.18             | 0.36    | 6.47    | 2.5            | 2.29      | 0         | 3.08      | 4.97               | 1.83      | 4           | 3.82              | 1.45     | 1.41        | 1.9           | 0.22             | 3.33           | 6.67              | 3.76     |
| 4.3  | Service Availability / Uptime (for all users) in %age                                                                          | >98%                     | 100%                | 99.98%           | 99.95%  | 99.13%  | 99.66%         | 99.69%    | 100%      | 99.59%    | 99.33%             | 99.75%    | 99.46%      | 99.49%            | 99.81%   | 99.81%      | 99.74%        | 99.97%           | 99.55%         | 99.10%            | 99.49%   |

| No   | Para- meters                                                                                                                   | Punjab   | Rajas- than   | Tamil Nadu   | Uttara- khand   | U.P. (East)   | U.P. (West)   | West Bengal   | All India   |
|------|--------------------------------------------------------------------------------------------------------------------------------|----------|---------------|--------------|-----------------|---------------|---------------|---------------|-------------|
| 1    | Service Provisioning / Activation Time                                                                                         |          |               |              |                 |               |               |               |             |
| 1.1  | No. of connection registered                                                                                                   | 5750     | 3712          | 9482         | 971             | 2672          | 2011          | 937           | 90912       |
| 1.2  | %age of connections provided within 15 days of registration of demands                                                         | 100%     | 100%          | 100%         | 100%            | 100%          | 100%          | 100%          | 100%        |
| 1.3  | %age of connections provided after 15 days of registration of demands                                                          | 0%       | 0%            | 0%           | 0%              | 0%            | 0%            | 0%            | 0%          |
| 1.4  | No. of customers to whom credit is given for delayed connections                                                               | 0        | 0             | 0            | 0               | 0             | 0             | 0             | 0           |
| 1.5  | Total no. of connections provided during the period                                                                            | 5396     | 3454          | 9482         | 971             | 2672          | 2011          | 560           | 86020       |
| 1.6  | Total no. of working connections at the end of the period                                                                      | 282970   | 229335        | 468976       | 52272           | 170227        | 103135        | 75567         | 4987794     |
| 2    | Fault repair / Restoration time                                                                                                |          |               |              |                 |               |               |               |             |
| 2.1  | Total no. of faults registered                                                                                                 | 7453     | 14882         | 14074        | 2386            | 6252          | 5596          | 4289          | 324002      |
| 2.2  | %age of faults repaired by next working day                                                                                    | 96.11%   | 94.32%        | 94.53%       | 90.13%          | 92.27%        | 91.65%        | 94.57%        | 93.51%      |
| 2.3  | %age of faults repaired within 3 working day                                                                                   | 99.44%   | 99.78%        | 99.90%       | 99.23%          | 100%          | 99.32%        | 100%          | 99.65%      |
| 2.4  | No. of customers to whom rent rebate isiven in minimum monthly charges or equivalent usage allowance for delay in fault repair |          |               |              |                 |               |               |               | 0%          |
| a    | Rent rebate of 7 days                                                                                                          | 6        | 0             | 0            | 0               | 0             | 0             | 15            | 55          |
| b    | Rent rebate of 15 days                                                                                                         | 30       | 0             | 0            | 0               | 0             | 2             | 8             | 160         |
| c    | Rent rebate of one month                                                                                                       | 103      | 0             | 0            | 0               | 0             | 6             | 6             | 706         |
| 3    | Bandwidth utilisation/Throughput                                                                                               |          |               |              |                 |               |               |               |             |
| 3    | Broadband connection speed available (download)from ISP node to user%                                                          | 91.09%   | 89.52%        | 96.59%       | 93.10%          | 89.52%        | 90.57%        | 88.65%        | 90.21%      |
| 4.1  | Total Operational Hours                                                                                                        | 744      | 744           | 744          | 744             | 744           | 744           | 744           | 744         |
| 4.2  | Total downtime in Hours                                                                                                        | 1.02     | 1.6           | 0.41         | 3.67            | 1.27          | 2.83          | 6.5           | 2.52        |
| 4.3  | Service Availability / Uptime (for all users) in %age                                                                          | 99.86%   | 99.78%        | 99.94%       | 99.51%          | 99.83%        | 99.62%        | 99.13%        | 99.66%      |

Annexure-IV Planned / On Air BTSs Status as on 31.05.2016 of Phase VII GSM Project

| S. N   | Name of Circle   |   3G(NODE B) planned in Ph-VII |   On Air (3G Node B) as on 31/05/16 |   2G BTS Planned in Ph-VII |   On Air (2G BTS) as on 31/05/16 |
|--------|------------------|--------------------------------|-------------------------------------|----------------------------|----------------------------------|
| 1      | HARYANA          |                            455 |                                 455 |                        695 |                              695 |
| 2      | HIMACHAL PRADESH |                            112 |                                 110 |                        324 |                              323 |
| 3      | JAMMU & KASHMIR  |                             20 |                                   8 |                        176 |                              149 |
| 4      | PUNJAB           |                            564 |                                 564 |                        711 |                              705 |
| 5      | RAJASTHAN        |                            229 |                                 221 |                        595 |                              592 |
| 6      | UTTARAKHAND      |                            157 |                                 157 |                        318 |                              312 |
| 7      | UTTAR PRADESH(E) |                            855 |                                 846 |                       1131 |                             1125 |
| 8      | UTTAR PRADESH(W) |                            599 |                                 599 |                        873 |                              870 |
| 9      | ANADAMAN NICOBAR |                              0 |                                   0 |                         52 |                               52 |
| 10     | ASSAM            |                             83 |                                  82 |                        187 |                              184 |
| 11     | BIHAR            |                            228 |                                 200 |                       1146 |                             1096 |
| 12     | KOLKATA          |                            136 |                                 131 |                        136 |                              135 |
| 13     | JHARKHAND        |                            225 |                                 225 |                        225 |                              225 |
| 14     | NORTH EAST-I     |                            239 |                                 232 |                        337 |                              324 |
| 15     | NORTH EAST-II    |                            222 |                                 220 |                        232 |                              227 |
| 16     | ORISSA           |                            865 |                                 865 |                       1275 |                             1275 |
| 17     | WEST BENGAL      |                            300 |                                 293 |                        438 |                              438 |
| 18     | ANDHRA PRADESH   |                           2938 |                                2938 |                       1916 |                             1916 |
| 19     | CHENNAI TD       |                            190 |                                 190 |                          0 |                                0 |
| 20     | KERALA           |                            853 |                                 853 |                        695 |                              695 |
| 21     | KARNATAKA        |                            320 |                                 320 |                        636 |                              636 |
| 22     | TAMILNADU        |                            420 |                                 420 |                        500 |                              500 |
| 23     | CHATTISGARH      |                            169 |                                 157 |                        169 |                              158 |
| 24     | GUJARAT          |                            362 |                                 357 |                        360 |                              360 |
| 25     | MAHARASTRA       |                            524 |                                 524 |                        524 |                              524 |
| 26     | MADHYA PRADESH   |                            275 |                                 275 |                        275 |                              275 |
|        | Total            |                          11340 |                               11242 |                      13926 |                            13791 |

Annexure-V Planned BTSs Status as on 31.05.2016 of Phase VII+ Project

| S. N   | Name of Circle   |   3G(NODE Bs) planned in Ph VII+ |   2G BTS Planned in Ph- VII+ |
|--------|------------------|----------------------------------|------------------------------|
| 1      | HARYANA          |                              630 |                          250 |
| 2      | HIMACHAL PRADESH |                              280 |                          170 |
| 3      | JAMMU & KASHMIR  |                              200 |                          130 |
| 4      | PUNJAB           |                              270 |                          395 |
| 5      | RAJASTHAN        |                              370 |                          405 |
| 6      | UTTARAKHAND      |                              255 |                          135 |
| 7      | UTTAR PRADESH(E) |                              710 |                          625 |
| 8      | UTTAR PRADESH(W) |                              285 |                          330 |
| 9      | ANADAMAN NICOBAR |                               60 |                           67 |
| 10     | ASSAM            |                              330 |                          270 |
| 11     | BIHAR            |                              821 |                          821 |
| 12     | KOLKATA          |                             1000 |                         1000 |
| 13     | JHARKHAND        |                              185 |                          185 |
| 14     | NORTH EAST-I     |                              227 |                          268 |
| 15     | NORTH EAST-II    |                               59 |                           59 |
| 16     | ORISSA           |                              618 |                          570 |
| 17     | WEST BENGAL      |                               75 |                          200 |
| 18     | ANDHRA PRADESH   |                             1450 |                          660 |
| 19     | CHENNAI TD       |                              350 |                          250 |
| 20     | KERALA           |                             1850 |                          750 |
| 21     | KARNATAKA        |                             1600 |                          700 |
| 22     | TAMILNADU        |                             1400 |                          500 |
| 23     | CHATTISGARH      |                                0 |                            0 |
| 24     | GUJARAT          |                                0 |                            0 |
| 25     | MAHARASTRA       |                                0 |                            0 |
| 26     | MADHYA PRADESH   |                                0 |                            0 |
|        | Total            |                            13025 |                         8740 |

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