Lok Sabha Question No. 1753 (UNSTARRED), answered on 2016-03-08
Subject: Consumer Awareness Programmes
Ministry: CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION
Asked by: JOSE K. MANI, R. PARTHIPAN

## Ministry of Consumer Affairs, Food and Public Distribution

## Government of India Department of Consumer Affairs

## LOK SABHA UNSTARRED QUESTION NO. 1753

TO BE ANSWERED ON 08.03.2016

## CONSUMER AWARENESS PROGRAMMES

1753. SHRI JOSE K. MANI: SHRI R. PARTHIPAN:

## Will the Minister of CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION miHkksDrk ekeys] [kk| vkSj lkoZtfud forj.k ea=h be pleased to state:

- (a) the details of the Consumer Awareness Campaigns underway in the country along with the funds allocated, utilised and projects undertaken during the last three years and the current year;
- (b whether  the  Consumer  Awareness  Campaign  'Jago  Grahak  Jago'  and  the  Consumer Protection  Act  have  achieved  their  objectives,  if  so,  the  details  thereof  and  if  not,  the reasons therefor;
- (c) whether the Government provides and assistance for undertaking educational programmes for consumer awareness; and
- (d) if  so,  the  details  thereof  indicating  the  funds  allocated  and  utilised  and  the  projects undertaken during the said period, State/Consumer Group-wise?

## ANSWER

## miHkksDrk ekeys] [kk| vkSj lkoZtfud forj.k ea=ky; ea=h ¼Jh jke foykl ikloku½

## THE MINISTER OF

## CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION (SHRI RAM VILAS PASWAN)

(a)  &  (b)  :    The  Government  carries  out  multi-  media  campaigns  for  consumer  awareness resulting in the slogan 'Jago Grahak Jago' becoming a household name. The 'Jago Grahak Jago' Consumer Awareness Campaign has been carried out on all India basis through electronic/print media  and  outdoor  publicity.  The  consumers  have  become  aware  of  their  rights  and  are approaching Consumer Fora for redressal of their disputes.  As on 31.01.2016, 44, 73,587 number of cases have been filed in Consumer For a since their inception.  A study which was carried out on the consumer awareness campaign  in 14 States and 1 Union Territory covering 60 districts revealed that 90.9% of the sample respondents (both urban and rural) are aware of the campaign. The details of funds allocated and utilized during the last three years and the current year:-

Rs. in crores

|   S. No. | Year    |   Fund Allocated | Fund Utilized              |
|----------|---------|------------------|----------------------------|
|        1 | 2012-13 |            69.08 | 66.46                      |
|        2 | 2013-14 |            71    | 68.08                      |
|        3 | 2014-15 |            76.47 | 71.50                      |
|        4 | 2015-16 |            80    | 70.64 (approx.) till date) |

(c) & (d)   :    The Government also releases Grant-in-aid to States and Union Territories to carry out consumer awareness campaigns in regional medium. The details of expenditure incurred on various medium including grants-in-aid to State Governments/UT Administrations during the last three years and the current year are at Annexure.

## ANNEXURE

## STATEMENT  REFERRED  TO  IN  REPLY  TO  PARTS  (c)  &  (d)  OF  LOK  SABHA UNSTARRED  QUESTION  NO.  1753 FOR  8/03/2016  REGARDING  CONSUMER AWARENESS PROGRAMMES.

---------------------------------------------------------------------------------------------------------------------

|         |                            |              | Fund Allocated   | Amount in Rs.     |
|---------|----------------------------|--------------|------------------|-------------------|
| S.No. 1 | Name of State Chhattisgarh | Year 2012-13 | 3000000.00       | Fund Utilized Nil |
|         |                            | 2013-14      | 3000000.00       | 1279000.00        |
|         |                            | 2014-15      | Nil              | Nil               |
|         |                            | 2015-16      | Nil              | Nil               |
| 2       | Goa                        | 2012-13      | 400000.00        | 400000.00         |
|         |                            | 2013-14      | Nil              | Nil               |
|         |                            | 2014-15      | 500000.00        | 141000.00         |
|         |                            | 2015-16      | 2000000.00       | Nil               |
| 3       | Gujarat                    | 2012-13      | 5200000.00       | 5200000.00        |
|         |                            | 2013-14      | 5000000.00       | 5000000.00        |
|         |                            | 2014-15      | 5000000.00       | Nil               |
|         |                            | 2015-16      | 5000000.00       | Nil               |
| 4       | Haryana                    | 2012-13      | Nil              | Nil               |
|         |                            | 2013-14      | 2884528.00       | 873804.00         |
|         |                            | 2014-15      | 3000000.00       | Nil               |
|         |                            | 2015-16      | Nil              | Nil               |
| 5       | Himachal Pradesh           | 2012-13      | 1582000.00       | 1582000.00        |
|         |                            | 2013-14      | 2000000.00       | 2000000.00        |
|         |                            | 2014-15      | Nil              | Nil               |
|         |                            | 2015-16      | 2000000.00       | Nil               |
| 6       | Kerala                     | 2012-13      | Nil              | Nil               |
|         |                            | 2013-14      | Nil              | Nil               |
|         |                            | 2014-15      | Nil              | Nil               |
|         |                            | 2015-16      | 2552516.00       | Nil               |
| 7       | Madhya Pradesh             | 2012-13      | 4041292.00       | 4041292.00        |
|         |                            | 2013-14      | 5000000.00       | Nil               |
|         |                            | 2014-15      | Nil              | Nil               |
|         |                            | 2015-16      | Nil              | Nil               |
| 8       | Maharashtra                | 2012-13      | Nil              | Nil               |
|         |                            | 2013-14      | 2882000.00       | Nil               |
|         |                            | 2014-15      | 5000000.00       | Nil               |
|         |                            | 2015-16      | Nil              | Nil               |
| 9       | Punjab                     | 2012-13      | 4000000.00       | Nil               |
|         |                            | 2013-14      | 3000000.00       | Nil               |
|         |                            | 2014-15      | Nil              | Nil               |
|         |                            | 2015-16      | Nil              | Nil               |

| 10   | Rajasthan         | 2012-13   | Nil        | Nil        |
|------|-------------------|-----------|------------|------------|
|      |                   | 2013-14   | Nil        | Nil        |
|      |                   | 2014-15   | 1000000.00 | Nil        |
|      |                   | 2014-15   | 3646559.00 | Nil        |
|      |                   | 2015-16   | 5000000.00 | Nil        |
| 11   | Telangana         | 2014-15   | 2000000.00 | 1785295.00 |
|      |                   | 2015-16   | 2000000.00 | Nil        |
| 12   | Uttar Pradesh     | 2012-13   | Nil        | Nil        |
|      |                   | 2013-14   | 9125000.00 | Nil        |
|      |                   | 2014-15   | 8500000.00 | Nil        |
|      |                   | 2015-16   | Nil        | Nil        |
| 13   | West Bengal       | 2012-13   | 3800000.00 | 3800000.00 |
|      |                   | 2013-14   | 4759254.00 | 4759254.00 |
|      |                   | 2014-15   | 4759254.00 | 4759254.00 |
|      |                   | 2015-16   | 5000000.00 | 5000000.00 |
|      |                   | 2015-16   | 1500000.00 | Nil        |
| 14   | Arunachal Pradesh | 2012-13   | 3200000.00 | 3200000.00 |
|      |                   | 2013-14   | 2000000.00 | Nil        |
|      |                   | 2014-15   | Nil        | Nil        |
|      |                   | 2015-16   | Nil        | Nil        |
| 15   | Assam             | 2012-13   | Nil        | Nil        |
|      |                   | 2013-14   | 2993182.00 | Nil        |
|      |                   | 2014-15   | 2993182.00 | Nil        |
|      |                   | 2015-16   | Nil        | Nil        |
| 16   | Meghalaya         | 2012-13   | Nil        | Nil        |
|      |                   | 2013-14   | Nil        | Nil        |
|      |                   | 2014-15   | Nil        | Nil        |
|      |                   | 2015-16   | 2000000.00 | Nil        |
| 17   | Mizoram           | 2012-13   | Nil        | Nil        |
|      |                   | 2013-14   | Nil        | Nil        |
|      |                   | 2014-15   | 2000000.00 | Nil        |
|      |                   | 2015-16   | 2000000.00 | Nil        |
| 18   | Nagaland          | 2012-13   | 2200000.00 | 2200000.00 |
|      |                   | 2013-14   | 2000000.00 | 2000000.00 |
|      |                   | 2014-15   | 2000000.00 | Nil        |
|      |                   | 2015-16   | 2000000.00 | Nil        |
| 19   | Tripura           | 2012-13   | 1000000.00 | 1000000.00 |
|      |                   | 2013-14   | 2000000.00 | 2000000.00 |
|      |                   | 2014-15   | 2000000.00 | Nil        |
|      |                   | 2015-16   | 2000000.00 | Nil        |

| 20   | Sikkim          | 2012-13   | Nil        | Nil       |
|------|-----------------|-----------|------------|-----------|
|      |                 | 2013-14   | Nil        | Nil       |
|      |                 | 2014-15   | 2000000.00 | Nil       |
|      |                 | 2015-16   | 2000000.00 | Nil       |
| 21   | Delhi (UT)      | 2012-13   | Nil        | Nil       |
|      |                 | 2013-14   | Nil        | Nil       |
|      |                 | 2014-15   | 2170031.00 | Nil       |
|      |                 | 2015-16   | Nil        | Nil       |
| 22   | Puducherry (UT) | 2012-13   | 800000.00  | 800000.00 |
|      |                 | 2013-14   | 875000.00  | 875000.00 |
|      |                 | 2014-15   | Nil        | Nil       |
|      |                 | 2015-16   | 2000000.00 | Nil       |

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