Lok Sabha Question No. 3151 (UNSTARRED), answered on 2026-03-11
Subject: Technical Issues in IRCTC Rail Connect Mobile App
Ministry: RAILWAYS
Asked by: Shri Kunduru Raghuveer

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## GOVERNMENT OF INDIA MINISTRY OF RAILWAYS LOK SABHA UNSTARRED QUESTION NO. 3151 TO BE ANSWERED ON 11.03.2026

## TECHNICAL ISSUES IN IRCTC RAIL CONNECT MOBILE APP

## 3151. SHRI KUNDURU RAGHUVEER:

Will the Minister of RAILWAYS be pleased to state:

- (a)  whether  the  Government  has  received  public  complaints  or  feedback regarding  frequent  technical  issues  in  the  IRCTC  Rail  Connect  mobile app,  including  login  failures,  payment  gateway  errors  and  booking timeouts during peak hours;
- (b)  the  details  of  the  reasons  for  repeated  disruptions  during  Tatkal booking hours and failure of real-time seat availability updates;
- (c)  whether  the  Government  has  taken  any  steps  to  upgrade  the  app's server infrastructure  and  user  interface  and  if  so,  the  details  thereof; and
- (d)  the  average  number  of  failed  transactions  reported  monthly  and  the
- status of refund processing timelines?

## ANSWER

MINISTER OF RAILWAYS, INFORMATION & BROADCASTING AND

## ELECTRONICS & INFORMATION TECHNOLOGY (SHRI ASHWINI VAISHNAW)

(a) to (d) : The facility of ticket booking is available through IRCTC Rail Connect app and RailOne App.  These apps enable passengers to book tickets  on  mobile  phones  and  bring  the  passengers  reservation  ticket booking facility on passenger's palm.

During  the  period  01.04.2025  to  31.01.2026  as  against  the  total tickets  booked  through  the  above  mentioned  Apps,  the  number  of complaints against the tickets booked is 0.0009%.

The  Real-time  seat  availability is  available to the users.    The information is fetched directly from the Passenger Reservation System (PRS) and displayed on the Review Journey page before ticket booking. This ensures that the user always sees the up-to-date seat status at the time of reviewing their journey, eliminating any possibility of outdated or incorrect information.

To  enhance  the  system  capacity  and  customer  experience,  the  ICT (Information and Communication Technology) infrastructure of eTicketing System is currently being upgraded which includes hardware (server, storage etc.), software, network and security components.

The number of failed transactions constitute a very small percentage of the overall complaints settled in RailConnect Mobile App.  In addition, the refund in more than 90% of the cases is initiated on the same day.

However, technological upgradation and system improvements are an ongoing process on Indian Railways subject to technical feasibility and availability of resources.

To  improve  passenger  access  to Tatkal tickets and  to ensure transparency,  the  following  steps  have  been  taken  by  Ministry  of Railways:

- i) With  effect  from  01.07.2025,  tickets  under  Tatkal  Scheme  can  be booked through the website of Indian Railway Catering and Tourism Corporation/Rail Connect Mobile App only by Aadhaar authenticated users.

- ii) Agents  are  barred  from  booking  tickets  during  first  30  minutes  of Advance Reservation Period (ARP) booking.
- iii) In  selected  identified  trains,  OTP  based  booking  has  also  been initiated for booking Tatkal tickets online as well as across computerized Passenger Reservation System(PRS) counters.

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