Lok Sabha Question No. 1643 (UNSTARRED), answered on 2025-12-10
Subject: District e-Governance Society
Ministry: ELECTRONICS AND INFORMATION TECHNOLOGY
Asked by: Shri Ganesh Singh

## GOVERNMENT OF INDIA MINISTRY OF ELECTRONICS AND INFORMATION TECHNOLOGY

## LOK SABHA UNSTARRED QUESTION NO. 1643

TO BE ANSWERED ON: 10.12.2025

## DISTRICT E-GOVERNANCE SOCIETY

## †1643. SHRI GANESH SINGH:

Will the Minister of ELECTRONICS AND INFORMATION TECHNOLOGY be pleased to state:

- (a) whether any independent impact evaluation has been conducted on the District eGovernance Society (DeCS)'s performance and quality of digital service delivery since 2014;
- (b) if so, the key findings especially in aspirational areas like Satna district of Madhya Pradesh;
- (c) the number of districts across the country which have effectively implemented CSCs (Common Service Centers), DigiLocker, online certifications, public service delivery etc. under eGovernance, Digital India, and DeGS since 2014; and
- (d) whether any measurable improvement in efficiency, transparency and accountability in Government services has been observed as a result of digital services during the above period?

## ANSWER

## MINISTER OF STATE FOR ELECTRONICS AND INFORMATION TECHNOLOGY (SHRI JITIN PRASADA)

(a) to (d): The District e-Governance Society (DeGS) is part of the district administration and is headed by  the  District  Collector  for  overseeing  the  expansion  of  the  CSC  network  and  implementing  eservices.

DeGSs facilitate the delivery of citizen-centric services online, ensuring they are accurate, efficient, and simple to access. They help monitor government schemes and public services to ensure they are effectively administered at the district level.

DeGS have been established in all States/UTs including in all 55 districts of the state of Madhya Pradesh.

Significant improvements in efficiency, transparency, and accountability in government services have consistently been observed as a result of digital services (e-governance) during the period since 2014. The Digital India programme has been the primary driver of this transformation, leveraging initiatives such as Aadhaar, UPI, DigiLocker, DBT and various e-governance platforms, like Umang, CSC and DeGS, to deliver concrete outcomes.

Aadhaar  has  simplified  authentication  in  banking,  welfare  delivery  and  public  services  through biometric  verification,  helping  eliminate  duplicates  and  improving  service  access.  Over  142  crore digital identities have been issued, forming the backbone of In dia's digital public infrastructure.

UPI has emerged as a global benchmark for secure digital payments, empowering citizens and small businesses. Today, it has over 490 million users, 65 million merchants and 675 participating banks, and supports 600 -700 million transactions per day.

DBT, powered by Aadhaar authentication, has ensured direct delivery of welfare benefits to eligible beneficiaries, reducing leakages and fraud. Cumulatively, over ₹45 lakh crore has been transferred, resulting in significant savings for the public exchequer.

The  UMANG  platform  offers  citizens  access  to  2,360+  digital  public  services  through  a  single interface, improving ease of access.

Common Services Centres (CSCs) act as access points for digital services in rural and semi-urban areas, with over 5.67 lakh centres, covering nearly 90% of Indian villages. The list of services being delivered  through  CSCs  and  State  /  UT  wise  and  district  wise  number  of  CSCs  are  available  at https://www.csc.gov.in/

DigiLocker enables paperless governance through secure digital document storage and verification. More than 61.5 crore users have been issued 840 crore documents, and it is integrated with around 2,000 government services.

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