Lok Sabha Question No. 640 (UNSTARRED), answered on 2015-12-02
Subject: BSNL and MTNL Telecom Services
Ministry: COMMUNICATIONS AND INFORMATION TECHNOLOGY
Asked by: KANWAR SINGH TANWAR, RAMA KISHORE SINGH, RAHUL RAMESH SHEWALE, BIDYUT BARAN MAHATO, B.N. CHANDRAPPA, SONA RAM CHOUDHARY, ANOOP MISHRA, PRATHAP SIMHA, SHRIKANT EKNATH SHINDE

## MINISTRY OF COMMUNICATIONS AND INFORMATION TECHNOLOGY

## GOVERNMENT OF INDIA DEPARTMENT OF TELECOMMUNICATIONS

## LOK  SABHA

## UNSTARRED QUESTION NO 640

TO BE ANSWERED ON 2 nd  December, 2015

## BSNL AND MTNL TELECOM SERVICES

## †640. SHRI KANWAR SINGH TANWAR:

SHRI RAMA KISHORE SINGH:

SHRI RAHUL SHEWALE:

SHRI BIDYUT BARAN MAHATO:

SHRI B.N. CHANDRAPPA:

COL. SONARAM CHOUDHARY:

SHRI ANOOP MISHRA:

SHRI PRATHAP SIMHA:

DR. SHRIKANT EKNATH SHINDE:

Will the Minister of COMMUNICATIONS AND INFORMATION TECHNOLOGY be pleased to state:

- (a) whether  Bharat  Sanchar  Nigam  Limited  (BSNL)  and  Mahanagar  Telephone Nigam  Limited  (MTNL)  have  received  complaints  regarding  unsatisfactory  mobile network,  slow  speed  and  irregular  internet  broadband  services  in  several  telecom circles/States;
- (b) if  so,  the  details  thereof  and  the  number  of  such  complaints  received  from different States during the last three years and the current year, circle-wise;
- (c) whether  the  tariff  of  mobile  and  internet  services  of  these  PSUs  are  not competitive as compared to private service providers;
- (d) if so, the details thereof and the effective measures taken by the Government to improve the services provided by these PSUs and to review the tariff structure to compete with the private players; and
- (e) the  funds  allocated  and  released  by  the  Government  for  expansion  of communication network capacity in various telecom services, circle-wise during the last three years and the current year?

## ANSWER

## THE MINISTER OF COMMUNICATIONS AND INFORMATION TECHNOLOGY (SHRI RAVI SHANKAR PRASAD)

- (a) &(b) Yes. Bharat Sanchar Nigam Limited (BSNL) and Mahanagar Telephone Nigam Limited (MTNL) receive complaints regarding unsatisfactory mobile network, slow speed and irregular internet broadband services in several telecom circles/States.  Circle wise details of complaints received by BSNL & MTNL in respect of  landline  broadband  and  Mobile  services  during  the  last  three  years  and  current year (upto September, 2015) are given in Annexure-I & Annexure-II respectively.

(c) &(d) Telecom Regulatory Authority of India (TRAI) has reported that as per the existing tariff framework, tariff for telecommunication Mobile and Internet services are under forbearance except for National Roaming.  The telecom service providers have the flexibility to offer different tariff plans and schemes for internet services with multiple combinations of fixed charges, usage charges, download/upload speed and validity  periods.    Tariff  for  mobile  services  are  offered  as  a  bouquet  consisting  of various components like local calls, STD, ISD. onnet/offnet calls, processing fee, free minutes/data,  usage  restrictions,  monthly  charges,  roaming  tariff  etc.    Whether  a particular  set  of  tariff  is  competitive  or  attractive,  would  largely  depend  on  the requirement of the class of subscribers availing the offer.  All the mobile and internet service  providers  including  BSNL  and  MTNL  are  offering  various  competitive  tariff schemes targeted at different classes of subscribers.

(e) Details of funds allocated and  released by BSNL  for  expansion  of communication network capacity in various telecom services, circle-wise during the last  three  years  and  the  current  year  is  given  in Annexure-III. Details  of  funds allocated  and  released  by  Universal  Service  Obligation  Fund  (USOF)  are  given  in Annexure-IV.

Contd……3/-3Annexure- I Circle-wise  details  of  Landline  Broadband  complaints  registered  in  BSNL  &

MTNL during the last three years and current year:

| Name of the Circle        | 2012-13   | 2013-14   | 2014-15   | 2015-16 (upto Sep. 2015)   |
|---------------------------|-----------|-----------|-----------|----------------------------|
| BSNL                      |           |           |           |                            |
| Andaman & Nicobar         | 2190      | 3483      | 2096      | 932                        |
| Andhra Pradesh& Telangana | 246340    | 337931    | 320983    | 212024                     |
| Assam                     | 20175     | 23050     | 28503     | 19749                      |
| Bihar                     | 29028     | 71832     | 74056     | 50858                      |
| Chhatisgarh               | 14986     | 14615     | 17615     | 8332                       |
| Kolkata                   | 219139    | 281671    | 297029    | 163530                     |
| Chennai                   | 255414    | 542541    | 505582    | 231980                     |
| Gujarat                   | 171437    | 180487    | 152261    | 69590                      |
| Himachal Pradesh          | 19467     | 19810     | 28527     | 13801                      |
| Haryana                   | 54541     | 48610     | 43313     | 21321                      |
| Jharkhand                 | 23176     | 35037     | 30164     | 17061                      |
| Jammu & Kashmir           | 22895     | 24089     | 19742     | 9025                       |
| Kerala                    | 349201    | 468122    | 271834    | 332724                     |
| Karnataka                 | 342981    | 282534    | 174152    | 85514                      |
| Maharashtra               | 153412    | 246134    | 247279    | 135357                     |
| Madhya Pradesh            | 44084     | 50792     | 62775     | 38102                      |
| North East-I              | 9689      | 9282      | 7391      | 4096                       |
| North East-II             | 2669      | 3582      | 3085      | 2747                       |
| Odisha                    | 35928     | 45843     | 44292     | 23925                      |
| Punjab                    | 102593    | 106481    | 100063    | 48040                      |
| Rajasthan                 | 128864    | 107174    | 73601     | 42688                      |
| Tamil Nadu                | 147441    | 185737    | 146194    | 75739                      |
| Uttarakhand               | 21990     | 22346     | 21922     | 11180                      |
| Uttar Pradesh-East        | 119095    | 97231     | 95868     | 46588                      |
| Uttar Pradesh-West        | 63922     | 70205     | 65352     | 33230                      |
| West Bengal               | 52291     | 59547     | 52273     | 28371                      |
| MTNL                      |           |           |           |                            |
| Delhi                     | 1236173   | 1311648   | 1255530   | 650673                     |
| Mumbai                    | 1182286   | 1262583   | 1379834   | 683286                     |
| All India                 | 2652948   | 3338166   | 2885952   | 1726504                    |

North East-I includes Meghalaya, Tripura and Mizoram

2015-16

-4-

II

Details of complaints in respect of Mobile services of BSNL & MTNL during the last three years and current year:

| Sl. No.   | Wireless Services Call Center (WSCC) Location   | Circles                                                 | 2012-13                  | 2013-14                  | 2014-15   | 2015-16 (Upto Sep'15)   |
|-----------|-------------------------------------------------|---------------------------------------------------------|--------------------------|--------------------------|-----------|-------------------------|
| BSNL      | BSNL                                            | BSNL                                                    | BSNL                     | BSNL                     | BSNL      | BSNL                    |
| 1         | Ahmadabad                                       | Gujarat                                                 | 316254                   | 137163                   | 307814    | 158166                  |
| 2         | Pune                                            | Maharashtra                                             | 336571                   | 186098                   | 210914    | 66747                   |
| 3         | Ajmer                                           | Rajasthan                                               | 721492                   | 121746                   | 79635     | 66401                   |
| 4         | Bhopal                                          | Chattisgarh, Madhya Pradesh                             | 196663                   | 685772                   | 167568    | 71335                   |
| 5         | Bhuwaneshwar                                    | Odisha                                                  | NA                       | NA                       | 50134     | 71096                   |
| 6         | Dehradun                                        | Uttar Pradesh (West), Uttaranchal                       | 28594                    | 27157                    | 32894     | 28663                   |
| 7         | Guwahati                                        | Assam, North East-1, North East-2                       | 93661                    | 20689                    | 26684     | 37529                   |
| 8         | Jamshedpur                                      | Jharkhand                                               | COMBINED WSCC WITH BIHAR | COMBINED WSCC WITH BIHAR | 8115      | 13750                   |
| 9         | Karnal                                          | Himachal Pradesh, Haryana, Jammu& Kashmir, Punjab       | 281487                   | 270627                   | 282541    | 180157                  |
| 10        | Kolkata                                         | Andman & Nicobar, West Bengal, Kolkata Telecom District | 136011                   | 45409                    | 55922     | 18671                   |
| 11        | Lucknow                                         | Uttar Pradesh (East)                                    | 126264                   | 138499                   | 131082    | 94172                   |
| 12        | Bangalore                                       | Karnataka                                               | 192056                   | 261842                   | 204183    | 51923                   |
| 13        | Chennai                                         | Tamilnadu                                               | 310358                   | 517160                   | 240222    | 225196                  |
| 14        | Hyderabad                                       | Andhra Pradesh                                          | 237952                   | 195551                   | 129536    | 53579                   |
| 15        | Patna                                           | Bihar                                                   | 313685                   | 209218                   | 197231    | 51358                   |
| 16        | Trivendrum                                      | Kerala                                                  | 177346                   | 689472                   | 529795    | 232378                  |
| MTNL      | MTNL                                            | MTNL                                                    | MTNL                     | MTNL                     | MTNL      | MTNL                    |
| 17        | Delhi                                           | Delhi                                                   | 31395                    | 23733                    | 26401     | 22083                   |
| 18        | Mumbai                                          | Mumbai                                                  | 74747                    | 78210                    | 69948     | 28985                   |

Contd…..4/-

Annexure-

A

Details of funds allocated and authorised by BSNL during last three years and current year upto 27.11.20

(

|        |                   | 2012-13         | 2012-13       | 2013-14         | 2013-14       | 2014-15         | 2014-15         | 201             |
|--------|-------------------|-----------------|---------------|-----------------|---------------|-----------------|-----------------|-----------------|
| S. No. | Circle            | Funds Allocated | Fund Utilized | Funds Allocated | Fund Utilized | Funds Allocated | Fund Utilized * | Funds Allocated |
| 1      | Andaman & Nicobar | 9.41            | 5.48          | 9.31            | 6.38          | 16.66           | 6.59            | 24.24           |
| 2      | Andhra Pradesh    | 460.96          | 272.45        | 384.95          | 202.79        | 303.99          | 207.40          | 416.07          |
| 3      | Assam             | 92.03           | 63.47         | 89.93           | 52.69         | 127.21          | 41.10           | 128.86          |
| 4      | Bihar             | 102.20          | 63.36         | 176.11          | 79.97         | 201.27          | 86.79           | 227.60          |
| 5      | Chhattisgarh      | 92.30           | 52.42         | 34.85           | 19.30         | 95.34           | 31.55           | 91.77           |
| 6      | Gujarat           | 155.20          | 96.22         | 122.05          | 67.66         | 237.15          | 125.99          | 272.57          |
| 7      | Haryana           | 169.08          | 104.83        | 197.70          | 85.48         | 128.56          | 90.44           | 156.38          |
| 8      | Himachal Pradesh  | 73.34           | 45.47         | 57.68           | 48.10         | 56.63           | 24.28           | 106.91          |
| 9      | Jammu & Kashmir   | 85.14           | 54.44         | 45.19           | 34.29         | 42.61           | 46.45           | 93.43           |
| 10     | Jharkhand         | 117.00          | 93.21         | 145.05          | 71.83         | 127.83          | 34.77           | 141.10          |
| 11     | Karnataka         | 356.27          | 189.23        | 210.62          | 218.73        | 287.18          | 167.28          | 392.99          |
| 12     | Kerala            | 330.62          | 213.54        | 246.83          | 146.66        | 284.90          | 136.17          | 590.59          |
| 13     | Madhya Pradesh    | 119.82          | 74.29         | 91.60           | 34.51         | 249.54          | 76.20           | 230.24          |
| 14     | Maharashtra       | 425.78          | 263.99        | 529.23          | 149.40        | 750.62          | 389.53          | 425.80          |
| 15     | North East        | 66.95           | 41.51         | 104.69          | 43.10         | 154.43          | 88.65           | 262.42          |
| 16     | Odisha            | 148.19          | 113.75        | 136.81          | 97.81         | 325.79          | 173.81          | 308.68          |
| 17     | Punjab            | 207.05          | 128.37        | 155.94          | 143.24        | 419.18          | 219.84          | 293.06          |
| 18     | Rajasthan         | 229.00          | 142.00        | 160.10          | 65.78         | 202.41          | 130.06          | 346.06          |
| 19     | Tamil Nadu        | 378.67          | 234.78        | 461.22          | 300.99        | 523.04          | 139.86          | 404.53          |
| 20     | Uttar Pradesh     | 430.65          | 226.41        | 553.16          | 279.68        | 400.57          | 281.41          | 567.62          |
| 21     | Uttarakhand       |                 |               |                 | 36.66         | 63.38           | 45.50           | 82.97           |
| 22     | West Bengal       | 102.75          | 63.70         | 196.77          | 265.20        | 440.92          | 145.35          | 449.92          |
| 23     | Others            | 1256.44         | 811.54        | 1086.23         | 644.12        | 1702.79         | 391.37          | 1782.19         |
|        | Total             | 5408.85         | 3354.46       | 5196.02         | 3094.39       | 7142.00         | 3080.39         | 7795.99         |

Note: 1. Others includes Projects, Maintenance, Factories, Training Centres etc.

-6Annexure-IV

| Controller of Communication Accounts (CCA) Wise Disbursement (In Rupees Crore)   | Controller of Communication Accounts (CCA) Wise Disbursement (In Rupees Crore)   | Controller of Communication Accounts (CCA) Wise Disbursement (In Rupees Crore)   | Controller of Communication Accounts (CCA) Wise Disbursement (In Rupees Crore)   | Controller of Communication Accounts (CCA) Wise Disbursement (In Rupees Crore)   |
|----------------------------------------------------------------------------------|----------------------------------------------------------------------------------|----------------------------------------------------------------------------------|----------------------------------------------------------------------------------|----------------------------------------------------------------------------------|
| CCA                                                                              | 2012-13                                                                          | 2013-14                                                                          | 2014-15                                                                          | 2015-16(upto 31.10.15)                                                           |
| Andaman & Nicobar                                                                | 0.08                                                                             | 0.08                                                                             | 0.04                                                                             | 0.01                                                                             |
| Andhra Pradesh                                                                   | 23.54                                                                            | 11.35                                                                            | 19.03                                                                            | 1.09                                                                             |
| Assam                                                                            | 1.05                                                                             | 1.06                                                                             | 32.35                                                                            | 0.32                                                                             |
| Bihar                                                                            | 6.61                                                                             | 8.16                                                                             | 4.05                                                                             | 1.65                                                                             |
| CHATTISGARH                                                                      | 10.16                                                                            | 9.22                                                                             | 2.56                                                                             | 0.37                                                                             |
| DoT (HQ)                                                                         | 405.00                                                                           | 2014.00                                                                          | 1948.37                                                                          | 783.57                                                                           |
| GUJRAT                                                                           | 1.51                                                                             | 0.20                                                                             | 0.00                                                                             |                                                                                  |
| HARYANA                                                                          | 2.23                                                                             | 0.39                                                                             | 1.17                                                                             | 0.92                                                                             |
| HIMACHAL PRADESH                                                                 | 4.15                                                                             | 2.10                                                                             | 0.70                                                                             | 0.19                                                                             |
| J&K                                                                              | 3.32                                                                             | 1.98                                                                             | 0.27                                                                             | 0.39                                                                             |
| JHARKHAND                                                                        | 3.72                                                                             | 3.35                                                                             | 0.52                                                                             | 0.09                                                                             |
| KARNATAKA                                                                        | 14.69                                                                            | 14.82                                                                            | 8.34                                                                             | 0.00                                                                             |
| KERALA                                                                           | 3.63                                                                             | 3.82                                                                             | 3.75                                                                             | 0.05                                                                             |
| MAHARASHTRA                                                                      | 6.23                                                                             | 11.45                                                                            | 20.39                                                                            | 12.88                                                                            |
| MP                                                                               | 19.37                                                                            | 19.17                                                                            | 13.49                                                                            | 11.48                                                                            |
| NE-I                                                                             | 13.68                                                                            | 7.44                                                                             | 2.30                                                                             | 3.95                                                                             |
| NE-II                                                                            | 11.02                                                                            | 2.79                                                                             | 1.23                                                                             | 0.83                                                                             |
| ORISSA                                                                           | 16.57                                                                            | 14.46                                                                            | 7.70                                                                             | 0.00                                                                             |
| PUNJAB                                                                           | 6.02                                                                             | 6.97                                                                             | 8.48                                                                             | 3.78                                                                             |
| RAJASTHAN                                                                        | 17.98                                                                            | 0.00                                                                             | 0.00                                                                             |                                                                                  |
| TAMIL NADU                                                                       | 16.42                                                                            | 14.17                                                                            | 0.05                                                                             | 0.00                                                                             |
| UP(E)                                                                            | 20.15                                                                            | 2.93                                                                             | 4.25                                                                             | 0.59                                                                             |
| UP(W)                                                                            | 8.95                                                                             | 5.39                                                                             | 0.95                                                                             | 0.10                                                                             |
| UTTARANCHAL                                                                      | 5.07                                                                             | 4.70                                                                             | 1.48                                                                             | 0.19                                                                             |
| WEST BENGAL                                                                      | 3.85                                                                             | 3.46                                                                             | 5.52                                                                             |                                                                                  |
| Grand Total                                                                      | 625.00                                                                           | 2163.45                                                                          | 2086.98                                                                          | 822.44                                                                           |