Lok Sabha Question No. 4024 (UNSTARRED), answered on 2016-08-10
Subject: Catering Policy
Ministry: RAILWAYS
Asked by: MANSUKHBHAI DHANJIBHAI VASAVA

## GOVERNMENT OF INDIA MINISTRY OF RAILWAYS

## LOK SABHA UNSTARRED QUESTION NO.4024 TO BE ANSWERED ON 10.08.2016

## CATERING POLICY

†4024. SHRI MANSUKHBHAI DHANJIBHAI VASAVA:

Will the Minister of RAILWAYS be pleased to state:

- (a) whether the Government takes any action for not adhering to the rules of Catering Policy;
- (b) if so, the details of the cases of violation which came to the notice of the Railways during the last three years and the action taken thereon, zone-wise;
- (c) whether this practice is going on in connivance of Railway officers with the corrupt licence holder contractors; and
- (d) if so, the details thereof and the punitive action taken by the Government in this regard?

## ANSWER

## MINISTER OF STATE IN THE MINISTRY OF RAILWAYS (SHRI RAJEN GOHAIN)

(a) to (d): As per Catering Policy 2010, Zonal Railways have been mandated to manage catering activities over Indian Railways and ensure implementation  of  the  policy  provisions  in  letter  and  spirit.  Accordingly, Zonal Railways have been empowered  to take action against the defaulters  for violation of the  provisions  of  Catering  Policy, if any, depending  upon  the  gravity  of  the  offense.  In  last  three  years,  cases  of violation of catering policy provisions have not been reported.   However, complaints on catering are investigated and action is taken. Action taken for the last three years and current year  up to June, 2016 is  Appended.

****

APPENDIX  REFERRED  TO  IN  REPLY  TO  PARTS  (a)  TO  (d)  OF  UNSTARRED QUESTION  NO.  4024  BY  SHRI  MANSUKHBHAI  DHANJIBHAI  VASAVA  TO  BE ANSWERED IN LOK SABHA ON 10.08.2016 REGARDING CATERING POLICY

- (a) to  (d):  Details  of  catering  complaints  received  by  Railways  during  the last three years and current year and action taken thereon are as under:-

|               | Year wise No. of Complaints related to catering services over Indian Railways   | Year wise No. of Complaints related to catering services over Indian Railways   | Year wise No. of Complaints related to catering services over Indian Railways   | Year wise No. of Complaints related to catering services over Indian Railways   |
|---------------|---------------------------------------------------------------------------------|---------------------------------------------------------------------------------|---------------------------------------------------------------------------------|---------------------------------------------------------------------------------|
| Head          | 2013 (01.01.2013 to 31.12.2013)                                                 | 2014 (01.01.2014 to 31.12.2014)                                                 | 2015 (01.01.2015 to 31.12.2015)                                                 | 2016 (01.01.2016 to 30.06.2016)                                                 |
| Over Charging | 955                                                                             | 1162                                                                            | 2333                                                                            | 1686                                                                            |
| Quality       | 2724                                                                            | 2986                                                                            | 1957                                                                            | 1125                                                                            |
| Quantity      | 524                                                                             | 381                                                                             | 218                                                                             | 106                                                                             |
| Misbehaviour  | 148                                                                             | 202                                                                             | 181                                                                             | 80                                                                              |
| Hygiene       | 113                                                                             | 107                                                                             | 106                                                                             | 93                                                                              |
| Miscellaneous | 1387                                                                            | 1469                                                                            | 1360                                                                            | 994                                                                             |
| Total         | 5851                                                                            | 6307                                                                            | 6155                                                                            | 4084                                                                            |

|                   | Year wise Action Taken on Complaints related to catering services over Indian Railways   | Year wise Action Taken on Complaints related to catering services over Indian Railways   | Year wise Action Taken on Complaints related to catering services over Indian Railways   | Year wise Action Taken on Complaints related to catering services over Indian Railways   |
|-------------------|------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------|
| Head              | 2013 (01.01.2013 to 31.12.2013)                                                          | 2014 (01.01.2014 to 31.12.2014)                                                          | 2015 (01.01.2015 to 31.12.2015)                                                          | 2016 (01.01.2016 to 30.06.2016)                                                          |
| Fined             | 1976                                                                                     | 2480                                                                                     | 3028                                                                                     | 1922                                                                                     |
| Warned            | 2194                                                                                     | 2190                                                                                     | 1445                                                                                     | 1068                                                                                     |
| Termination       | 1                                                                                        | 3                                                                                        | 2                                                                                        | 0                                                                                        |
| Suitably Advised  | 528                                                                                      | 579                                                                                      | 777                                                                                      | 302                                                                                      |
| Not Substantiated | 680                                                                                      | 405                                                                                      | 445                                                                                      | 221                                                                                      |
| D & AR Action     | 58                                                                                       | 107                                                                                      | 26                                                                                       | 17                                                                                       |
| Any Other         | 414                                                                                      | 543                                                                                      | 432                                                                                      | 554                                                                                      |
| Total             | 5851                                                                                     | 6307                                                                                     | 6155                                                                                     | 4084                                                                                     |