Lok Sabha Question No. 1257 (UNSTARRED), answered on 2015-07-28
Subject: Police Complaint Cell
Ministry: HOME AFFAIRS
Asked by: CHANDRAKANT BHAURAO KHAIRE, RAM TAHAL CHOUDHARY, JASVANTSINH SUMANBHAI BHABHOR

GOVERNMENT OF INDIA

MINISTRY OF HOME AFFAIRS

LOK SABHA

**UNSTARRED QUESTION NO.** †1257

**TO BE ANSWERED ON THE 28** **TH** **July, 2015/** SHRAVANA 6, **1937 (SAKA)**

**POLICE COMPLAINT CELL**

†1257.	 SHRI CHANDRAKANT KHAIRE:

SHRI RAM TAHAL CHOUDHARY:

SHRI JASVANTSINH SUMANBHAI BHABHOR:

Will the Minister of HOME AFFAIRS be pleased to state:

(a)  whether  the  Government  has  set  up complaint  cells  and  is also  providing telephone  service  and  post  box  service  for registration  of  complaints  against  the  Delhi Police  personnel  so  as  to  check  corruption;

(b)  if  so,  the  details  thereof  and  the  total number  of complaints  received  during  each of  the  last  six  months;

(c)  whether  the  Government  has conducted  any  inquiry  in  the  corruption cases  and  if  so,  the  details  thereof  and  the action  taken  against  the  guilty  personnel; and

(d)  the  steps  taken  by  the  Government to  stop  corruption cases  in  Delhi  Police?

ANSWER

Minister of State in the Ministry of Home Affairs

(SHRI HARIBHAI PARATHIBHAI CHAUDHARY)

(a) to (b): Delhi Police has set up a Vigilance Unit for handling complaints of corruption in Delhi Police. Five toll free numbers i.e. 23417995, 23416401, 23416402, 23416403 and 23416404 have been dedicated for the convenience of General Public to register their complaints regarding corruption in Delhi Police. Besides this, Public

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L.S.US.Q.NO.1257 FOR 28.7.2015

Grievance Cells (PG Cells) are functioning in all 11 Districts, in Special Police Unit for Women and Children, Police Control Room and Traffic/Railway/Metro/Crime Units of Delhi Police which also handle such complaints at local level. Last year, a helpline number 9910641064 has been launched by Delhi Police on 06/08/2014 to receive not only calls from the public to lodge complaints of any instances of corruption in Delhi Police but also audio/video recording of any such act of demanding or accepting bribe through WhatsApp.   This is in addition to the existing helpline Nos. **1064** and **1800111064** functioning since April, 2014. Delhi Police has also provided a C.P Post Box No. 171 to register complaints against police personnel including complaints of corruption.

During the last six months i.e. from 01.01.2015 to 30.06.2015, a total number of 682 complaints of corruption were received in Vigilance unit of Delhi Police through Whatsapp, helpline, PCR/Public call helpline numbers as well as direct complaints in Vigilance unit.

(c):  During the period 1.1.2015 to 30.06.2015, Delhi Police have registered 13 cases of corruption under POC Act against Delhi Police personnel in which 34 police personnel are found involved.  In addition to investigation of the above cases,  departmental action against the erring police personnel has also been initiated.

(d):	The steps taken to prevent the incidents of corruption in Delhi Police are at   Annexure.

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**PAGE 1 OF 2 OF ANNEXURE**

**L.S.US.Q.NO. 1257 FOR 28.7.2015**

Delhi Police has taken the following steps to prevent the incidents of corruption in Delhi Police.

1. In order to restore public confidence in police, deterrent action is taken by the Delhi Police in cases where policemen are found involved in any malpractice.  This includes suspension, transferring to non-sensitive units, initiating disciplinary action for major/minor penalty including dismissal and registering criminal cases against them.

1. Accessibility of senior officers of Delhi Police to the general public is emphasized.

1. The public has the facility to ring up senior officers, PCR and 23417995 of the Flying Squad of Vigilance Branch in case of any harassment by police officials.

1. Delhi Police has been advertising telephone numbers of Distt. DCsP along with their fax numbers and e-mail addresses.  All Distt. DCsP have been directed to maintain a register with a gist of all such messages received and to act immediately wherever necessary.

1. The staff is briefed/instructed regularly by the senior officers at various levels to refrain from indulging in corrupt activities.

1. Telephone Numbers of senior officers are prominently displayed on notice boards in all the police stations.

1. A single window system is at place at PHQ for monitoring and tracking of complaints.

1. CVC and Supreme Court guidelines are displayed at all Police Stations/Distt/Units for awareness and benefit of general public.

1. Jan Sampark Sabhas by District DCsP/Addl. DCsP are regularly held    with the members of public at pre-intimated venues.

**PAGE 2 OF 2 OF ANNEXURE**

**L.S.US.Q.NO. 1257 FOR 28.7.2015**

1. A number of steps have been taken recently to encourage members of public to call or send SMS/ Whatsapp messages to the Anti-corruption helpline (no. 9910641064) of Delhi Police.

1. Advertisements in media, through posters and FM radio jingles, are given regularly to encourage public to report corruption misdeeds of the police to the helpline numbers.

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