Lok Sabha Question No. 2000 (UNSTARRED), answered on 2026-02-11
Subject: Implementation of MILAN Mobile Application
Ministry: MINORITY AFFAIRS
Asked by: Shri Lavu Sri Krishna Devarayalu, Smt. Smita Uday Wagh

## GOVERNMENT OF INDIA MINISTRY OF MINORITY AFFAIRS

## LOK SABHA UNSTARRED QUESTION NO. 2000

ANSWERED ON 11.02.2026

## IMPLEMENTATION OF MILAN MOBILE APPLICATION

2000.  SMT. SMITA UDAY WAGH: SHRI LAVU SRI KRISHNA DEVARAYALU:

Will the Minister of MINORITY AFFAIRS be pleased to state:

(a)  the  number  of  users  registered  on  the  Minority  Loan  Accounting  Software  for  NMDFC (MILAN) mobile application since its launch including in Maharashtra and Andhra Pradesh; (b)  whether  the  MILAN  App  has  been  designed  to  provide  multilingual  access,  simplified navigation  and  end-to-end  digital  services  to  ensure  ease  of  use  for  minority  beneficiaries across urban, rural and semi-urban areas; (c) if so, the details thereof along with the language options, accessibility features and design upgrades introduced to enhance user experience particularly for first-time digital users; (d)  whether  any  digital  outreach,  awareness  or  capacity-building  campaigns  have  been undertaken to promote adoption of the MILAN App among minority communities, Self-Help Groups and beneficiaries of NMDFC schemes including in Maharashtra and Andhra Pradesh; (e) if so, the details thereof including the district-level outreach efforts; and (f)  whether  any  targeted  initiatives  are  planned  for  improving  usage  in  Jalgaon  Lok  Sabha

Constituency and if so, the details thereof?

## ANSWER

## THE MINISTER OF MINORITY AFFAIRS

## (SHRI KIREN RIJIJU)

(a):  National  Minorities  Development  &  Finance  Corporation  (NMDFC),  a  Central  Public Sector  Enterprise  under  the  Ministry  of  Minority  Affairs,  implements  concessional  credit schemes  for self-employment and income-generating activities of eligible beneficiaries belonging  to  notified  minority  communities  through  State  Channelizing  Agencies  (SCAs) nominated by the respective State Governments/UT Administrations and select banks.

Since the launch of the Minority Loan Accounting Software for NMDFC (MILAN), a total of 2,003 users have been registered on the platform, as detailed in Annexure-I .

However, no separate data is maintained with respect to registrations made through the MILAN  mobile  application vis-à-vis the portal, including State-wise details such as Maharashtra and Andhra Pradesh.

(b) & (c): The  MILAN  Mobile  App  currently  does  not  support  multilingual  access  and focuses on a simple, user-friendly interface. Multilingual loan application forms are available through the MILAN Portal to support users from diverse linguistic backgrounds.

(d): Yes. Digital outreach and awareness campaigns have been conducted to promote the  MILAN Portal  and  Mobile App among minority communities through awareness camps organized  by  respective  State  Channelizing  Agencies  (SCAs).  These  include  SCAs  from Gujarat, Jammu & Kashmir, Rajasthan, Uttarakhand, Sikkim, and Ladakh.

Additionally,  a  training  programme  on  the  MILAN  Portal  was  held  at  Chhatrapati Sambhajinagar  in  November  2025  for  officers  of  the  Maharashtra  SCA.  NMDFC  also organized  Capacity  Building  Programmes  in  December  2023  and  March  2025,  providing hands-on  training  to  SCA  officials.  Information  on  the  MILAN  Portal  and  Mobile  App  is further  disseminated  regularly  during  NMDFC's  Regional  Review  Meetings  to  strengthen outreach and awareness.

(e)  &  (f):        The  schemes  of  NMDFC  are  being  implemented  through  Maulana  Azad Alpsankhyak  Aarthik  Vikas  Nigam  in  the  State  of  Maharashtra.    The  SCA  of  NMDFC  in Maharashtra  is  imparting  training  to  its  employees/its  field  staff  to  use  MILAN  software. Simultaneously, the awareness about use of MILAN Portal is also being generated amongst the targeted groups, including in Jalgaon district of Maharashtra.

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Annexure referred in reply  to  part  (a)  of  Lok  Sabha  Unstarred  Question  No.  2000  for answer on 11.02.2026 regarding ' Implementation of Milan Mobile Application '.

| State-wise Registered Users on MILAN   | State-wise Registered Users on MILAN   | State-wise Registered Users on MILAN   |
|----------------------------------------|----------------------------------------|----------------------------------------|
| S. No                                  | States                                 | Number                                 |
| 1                                      | Andhra Pradesh                         | 8                                      |
| 2                                      | Assam                                  | 20                                     |
| 3                                      | Bihar                                  | 26                                     |
| 4                                      | Chhattisgarh                           | 1                                      |
| 5                                      | Delhi                                  | 21                                     |
| 6                                      | Goa                                    | 3                                      |
| 7                                      | Gujarat                                | 10                                     |
| 8                                      | Haryana                                | 5                                      |
| 9                                      | Himachal Pradesh                       | 1                                      |
| 10                                     | Jammu and Kashmir                      | 28                                     |
| 11                                     | Jharkhand                              | 10                                     |
| 12                                     | Karnataka                              | 11                                     |
| 13                                     | Kerala                                 | 11                                     |
| 14                                     | Ladakh                                 | 8                                      |
| 15                                     | Lakshadweep                            | 2                                      |
| 16                                     | Madhya Pradesh                         | 9                                      |
| 17                                     | Maharashtra                            | 141                                    |
| 18                                     | Manipur                                | 12                                     |
| 19                                     | Mizoram                                | 2                                      |
| 20                                     | Odisha                                 | 2                                      |
| 21                                     | Rajasthan                              | 1612                                   |
| 22                                     | Tamil Nadu                             | 8                                      |
| 23                                     | Telangana                              | 7                                      |
| 24                                     | Uttar Pradesh                          | 30                                     |
| 25                                     | Uttarakhand                            | 2                                      |
| 26                                     | West Bengal                            | 13                                     |
| Grand Total                            | Grand Total                            | 2003                                   |

****