Lok Sabha Question No. 439 (UNSTARRED), answered on 2015-12-01
Subject: Kisan Call Centres
Ministry: AGRICULTURE AND FARMERS WELFARE
Asked by: PRATAPRAO GANPATRAO JADHAV, CHANDRAKANT BHAURAO KHAIRE

## GOVERNMENT OF INDIA MINISTRY OF AGRICULTURE AND FARMERS WELFARE DEPARTMENT OF AGRICULTURE, COOPERATION AND FARMERS WELFARE

## LOK  SABHA UNSTARRED QUESTION NO.439

TO BE ANSWERED ON THE  1 ST  DECEMBER, 2015

## KISAN CALL CENTRES

439.   SHRI PRATAPRAO JADHAV: SHRI CHANDRAKANT KHAIRE:

Will the Minister of AGRICULTURE AND FARMERS WELFARE ‡ãðŠãäÓã एवं किसान िल्याण ½ãâ¨ããè be pleased to state:

- (a) the  details  of  the  Kisan  Call  Centres  approved  alongwith  the  number  of  Kisan Call Centres functioning at present in Maharashtra;
- (b) whether these centres are sufficient to provide the requisite agricultural information to the farmers;
- (c) whether these centres are providing sufficient information to the farmers and if so,  the  details  thereof  along  with  the  steps  taken  by  the  Government  to  strengthen these call centres; and
- (d) whether the Government proposes to set up more Kisan Call Centres, if so, the details thereof, location-wise?

## ANSWER

MINISTER OF STATE IN THE MINISTRY OF AGRICULTURE AND FARMERS WELFARE

‡ãðŠãäÓã एवं किसान िल्याण ½ãâ¨ããÊã¾ã ½ãñâ Àã·¾ã ½ãâ¨ããè ( SHRI MOHANBHAI KUNDARIA) (a) to (c): The Department of Agriculture, Cooperation and Farmers Welfare (DAC&FW) Government of India has set up Kisan Call Centres (KCCs) at 14 locations in  the  country  covering  all  the  States  and  Union  Territories  in  the  country  to  provide reply to queries of farmers in the area of agriculture and allied sector.  The details of Kisan Call Centres (KCCs) at different locations in the country are given at Annexure-I. One KCC for Maharashtra is in operation and is located at Pune.

These Call Centres are providing sufficient information to the farmers as per their requirement.  These  Kisan  Call  Centres  are  strengthened  with  modern  technology  to respond efficiently to farmers' queries in the shortest possible time. There is a provision of escalating the call to experts in case the Farm Tele Advisors (FTAs), responding to farmers queries in the KCCs, need  more information for providing sufficient information to farmers.  FTAs are trained from time to time through experts.

- (d): No, Madam.

## Annexure- I

## Kisan Call Centre Locations State / UT- wise and languages

|   Sl No | Location    | States/ UTs Covered   |
|---------|-------------|-----------------------|
|       1 | Hyderabad   | Andhra Pradesh        |
|       1 | Hyderabad   | Telangana             |
|       2 | Patna       | Bihar                 |
|       2 | Patna       | Jharkhand             |
|       3 | Jaipur      | Delhi                 |
|       3 | Jaipur      | Rajasthan             |
|       4 | Ahmadabad   | Gujarat               |
|       4 | Ahmadabad   | Dadra & Nagar Haveli  |
|       4 | Ahmadabad   | Daman & Diu           |
|       5 | Chandigarh  | Haryana               |
|       5 | Chandigarh  | Punjab                |
|       5 | Chandigarh  | Chandigarh            |
|       5 | Chandigarh  | Himachal Pradesh      |
|       6 | Jammu       | Jammu & Kashmir       |
|       7 | Bangalore   | Karnataka             |
|       7 | Bangalore   | Kerala                |
|       7 | Bangalore   | Lakshadweep           |
|       8 | Jabalpur    | Madhya Pradesh        |
|       8 | Jabalpur    | Chhattisgarh          |
|       9 | Pune        | Maharashtra           |
|       9 | Pune        | Goa                   |
|      10 | Coimbatore  | Tamil Nadu            |
|      10 | Coimbatore  | Puducherry            |
|      10 | Coimbatore  | Andaman & Nicobar     |
|      11 | Kanpur      | Uttar Pradesh         |
|      11 | Kanpur      | Uttarakhand           |
|      12 | Kolkata     | West Bengal,          |
|      13 | Guwahati    | Arunachal Pradesh     |
|      13 | Guwahati    | Assam                 |
|      13 | Guwahati    | Manipur               |
|      13 | Guwahati    | Meghalaya             |
|      13 | Guwahati    | Mizoram               |
|      13 | Guwahati    | Nagaland              |
|      13 | Guwahati    | Tripura               |
|      14 | Bhubaneswar | Odisha                |

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