Lok Sabha Question No. 587 (UNSTARRED), answered on 2015-12-02
Subject: Subscriber Base of Telecom PSU
Ministry: COMMUNICATIONS AND INFORMATION TECHNOLOGY
Asked by: ANIRUDHAN SAMPATH, SAKUNTALA LAGURI, CHANDRAKANT BHAURAO KHAIRE, VIJAY KUMAR S.R.

## GOVERNMENT OF INDIA

## MINISTRY OF COMMUNICATIONS AND INFORMATION TECHNOLOGY

## DEPARTMENT OF TELECOMMUNICATIONS LOK  SABHA

## UNSTARRED QUESTION NO 587 TO BE ANSWERED ON 2 nd  DECEMBER, 2015

## SUBSCRIBER BASE OF TELECOM PSU

## 587.   DR. A. SAMPATH:

SHRIMATI SAKUNTALA LAGURI: SHRI CHANDRAKANT KHAIRE: SHRI S.R. VIJAYAKUMAR:

Will  the  Minister  of  COMMUNICATIONS  AND  INFORMATION  TECHNOLOGY be pleased to state:

- (a) the details of subscribers ported out and ported in both the PSUs due to Mobile Number Portability (MNP) during the last three years and the current year, Statewise;
- (b) the number of subscribers added to BSNL/MTNL during the last three years and the current year;
- (c) whether the Government has any proposal to provide better network connectivity and improve the functioning of the broadband and mobile related complaints and also fix the responsibility for declining market share and revenue; and
- (d) if so, the details thereof?

## ANSWER

## THE MINISTER OF COMMUNICATIONS AND INFORMATION TECHNOLOGY (SHRI RAVI SHANKAR PRASAD)

- (a) The Licensed Service Area (LSA) wise details of subscribers of Bharat Sanchar Nigam Limited (BSNL) and Mahanagar Telephone Nigam Limited (MTNL) who ported out  and  ported  in  during  the  last  three  years  and  the  current  year  are  given  in  the Annexure .
- (b) The number of subscribers added by BSNL & MTNL during the last three years and the current year is as mentioned below:

Nos. in lakh

| Year    | BSNL                   | BSNL                  | MTNL                  | MTNL   |
|---------|------------------------|-----------------------|-----------------------|--------|
| Year    | Land line              | Mobile                | Land line             | Mobile |
| 2012-13 | -20.20                 | 39.95                 | 0.023                 | -8.3   |
| 2013-14 | -19.60                 | -61.04                | 0.69                  | -16.27 |
| 2014-15 | -20.80                 | -175.57               | 0.23                  | 1.39   |
| 2015-16 | -7.60 (upto Sept 2015) | 41.92 (upto Oct 2015) | -0.22 (upto Sept.'15) | 0.87   |

(c)&(d) Government is conscious that the performance of Bharat Sanchar Nigam Limited (BSNL) and Mahanagar Telephone Nigam Limited (MTNL) needs improvement. BSNL  and  MTNL  have  been  unable  to  invest  in  expansion  of  their  networks  due  to financial  distress.  Other  reasons  like  power  supply  problem,  cable  theft  etc.  are  also affecting the services of BSNL and MTNL.

BSNL  and  MTNL  are  taking  several  steps  to  enhance  revenues  through investments  to  strengthen  their  network  and  focus  on  customer  care  and  service delivery to improve quality of service. These include:-

-  Broadband network is continuously monitored through automated tools like IP tester and Cacti & corrective action is taken.
-  Broadband network operation centre is manned 24x7. Links are monitored & traffic is optimized.
-  Attending Network faults promptly to minimize the downtime and customer complaints.
-  To provide better network connectivity, BSNL has planned to add 6.3 millon Global System of Mobile communication (GSM) lines capacity in its network during the year 2015-16.
-  MTNL  is  planning  to  provide  the  backhaul  media  connectivity  of  existing mobile tower sites in Delhi & Mumbai on Optical Fiber Cable (OFC) network in place of Microwave network.
-  In order to improve the Quality of Mobile Service (QOS), the BSNL & MTNL are  augmenting  their  mobile  network  progressively  so  as  to  enhance coverage capacity and to further improve the Quality of Service.
-  BSNL & MTNL are also optimizing their network continuously for improvement of performance.
-  There is some congestion in certain pockets and augmentation of capacity is required.  To  address  the  same,  the  BSNL  has  initiated  the  action  for expansion  of  Global  System  of  Mobile  communication  (GSM)  lines  under Phase VII project and the roll out of the same is under process.
-  BSNL is also continuously working to improve Land line broadband services to  its  customers  by  continuous  up  gradation  of  International  bandwidth  as soon as the usage reaches a threshold level.
-  BSNL  has deployed centralized state of art Information Technology infrastructure to extend customer care facility and better quality of services on PAN-India basis to the customers of BSNL.
-  Based  on  traffic  growth,  BSNL  is  constantly  updating  the  requirements  of various Broadband network elements in the system. For improving broadband  services,  BSNL  has  installed  Google  caching  servers  at  13 locations and done peering with Google at 3 locations for 110 GB capacity. Also  Akamai  caching  servers  were  installed  for  100  GB  capacity.    Also, BSNL has upgraded 47 Broadband Network Gateways (BNGs) in Broadband network for higher capacity.

Contd…….3/-

## Annexure

Licensed  Service  Area  (LSA)  wise  details  of  subscribers  of  Bharat  Sanchar  Nigam Limited (BSNL) and Mahanagar Telephone Nigam Limited (MTNL) who ported out and ported in during the last three years and the current year

| Sl No   | LSA                                  | January to December 2012   | January to December 2012   | January to December 2013   | January to December 2013   | January to December 2014   | January to December 2014   | January to October 2015   | January to October 2015   |
|---------|--------------------------------------|----------------------------|----------------------------|----------------------------|----------------------------|----------------------------|----------------------------|---------------------------|---------------------------|
| Sl No   | LSA                                  | Ported In                  | Ported Out                 | Ported In                  | Ported Out                 | Ported In                  | Ported Out                 | Ported In                 | Ported Out                |
| 1       | Andhra Pradesh including Telangana   | 160,304                    | 184,959                    | 95,172                     | 214,953                    | 95,727                     | 239,403                    | 135,146                   | 206,128                   |
| 2       | Assam                                | 2,973                      | 5,840                      | 3,228                      | 5,029                      | 1,828                      | 8,019                      | 2,292                     | 8,504                     |
| 3       | Bihar including Jharkhand            | 8,469                      | 22,139                     | 10,249                     | 28,115                     | 4,938                      | 41,091                     | 18,865                    | 50,300                    |
| 4       | Gujarat                              | 38,066                     | 85,595                     | 42,688                     | 106,294                    | 57,218                     | 130,079                    | 52,529                    | 101,667                   |
| 5       | Haryana                              | 39,441                     | 92,918                     | 57,914                     | 75,726                     | 97,269                     | 85,300                     | 124,469                   | 86,940                    |
| 6       | Himachal Pradesh                     | 3,012                      | 9,227                      | 2,621                      | 10,156                     | 5,655                      | 11,600                     | 6,052                     | 9,596                     |
| 7       | Jammu& Kashmir                       | 481                        | 322                        | 749                        | 265                        | 438                        | 954                        | 521                       | 2,249                     |
| 8       | Karnataka                            | 108,961                    | 98,269                     | 66,660                     | 85,469                     | 45,391                     | 149,691                    | 92,759                    | 120,808                   |
| 9       | Kerala                               | 269,613                    | 77,318                     | 219,887                    | 77,640                     | 211,165                    | 117,464                    | 153,202                   | 108,587                   |
| 10      | Kolkatta Telecom District            | 5,452                      | 18,469                     | 6,850                      | 23,537                     | -124                       | 24,281                     | 5,869                     | 18,300                    |
| 11      | Maharashtra                          | 35,729                     | 93,130                     | 28,117                     | 109,964                    | 40,914                     | 153,174                    | 39,074                    | 121,840                   |
| 12      | Madhya Pradesh including Chhatisgarh | 28,191                     | 48,656                     | 22,147                     | 50,587                     | 38,355                     | 83,394                     | 89,993                    | 72,153                    |
| 13      | North East-1 including North East-2  | 923                        | 1,163                      | 681                        | 1,245                      | 741                        | 1,312                      | 859                       | 2,663                     |
| 14      | Odisha                               | 27,695                     | 20,064                     | 20,879                     | 17,710                     | 14,669                     | 25,713                     | 25,101                    | 26,623                    |
| 15      | Punjab                               | 44,667                     | 133,726                    | 65,317                     | 78,532                     | 93,531                     | 101,683                    | 73,948                    | 87,347                    |

Contd……4/-

| 16   | Rajasthan                               | 35,949   | 186,874   | 57,537   | 127,142   | 84,674   | 154,809   | 69,521    | 125,863   |
|------|-----------------------------------------|----------|-----------|----------|-----------|----------|-----------|-----------|-----------|
| 17   | Tamil Nadu including Chennai            | 116,322  | 81,638    | 94,243   | 101,453   | 117,186  | 127,626   | 119,073   | 121,713   |
| 18   | Uttar Pradesh-East                      | 31,950   | 74,736    | 32,444   | 50,951    | 38,629   | 75,353    | 55,918    | 67,332    |
| 19   | Uttar Pradesh-West including Uttrakhand | 27,668   | 45,810    | 28,741   | 41,271    | 38,288   | 58,369    | 49,629    | 50,769    |
| 20   | West Bengal                             | 7,232    | 28,696    | 9,226    | 34,921    | 3,468    | 62,325    | 10,316    | 74,413    |
| 21   | Delhi (MTNL)                            | 19,498   | 40,812    | 8,395    | 45,180    | 9,475    | 41,075    | 8,259     | 32,090    |
| 22   | Mumbai (MTNL)                           | 5,882    | 30,465    | 7,933    | 33,004    | 14,770   | 35,647    | 11,815    | 30,803    |
|      | Total                                   | 993,098  | 1,309,549 | 865,350  | 1,240,960 | 989,960  | 1,651,640 | 1,125,136 | 1,463,795 |

North East-I includes Meghalaya, Tripura and Mizoram North East-2 includes Arunachal Pradesh, Manipur, Nagaland

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