Lok Sabha Question No. 4859 (UNSTARRED), answered on 2026-03-23
Subject: Investor Education and Protection Fund Authority
Ministry: CORPORATE AFFAIRS
Asked by: Smt. Mahima Kumari Mewar, Shri Yogender Chandolia, Shri Damodar Agrawal, Dr. Nishikant Dubey, Shri Lumbaram Choudhary, Shri Mukeshkumar Chandrakaant Dalal, Shri Ramesh Awasthi, Shri Vishnu Dayal Ram, Shri Anurag Sharma, Shri Balabhadra Majhi, Shri Tejasvi Surya, Shri Kota Srinivasa Poojary

## GOVERNMENT OF INDIA

## MINISTRY OF CORPORATE AFFAIRS

## LOK SABHA UNSTARRED QUESTION NO. 4859

ANSWERED ON MONDAY, MARCH 23, 2026/CHAITRA 02, 1948 (SAKA)

## INVESTOR EDUCATION AND PROTECTION FUND AUTHORITY

4859. SHRI MUKESHKUMAR CHANDRAKAANT DALAL:

SHRI LUMBARAM CHOUDHARY:

SHRI KOTA SRINIVASA POOJARY:

SHRI RAMESH AWASTHI:

SHRI TEJASVI SURYA:

SHRI BALABHADRA MAJHI:

SHRI YOGENDER CHANDOLIA:

SMT. MAHIMA KUMARI MEWAR:

DR. NISHIKANT DUBEY:

SHRI VISHNU DAYAL RAM:

SHRI DAMODAR AGRAWAL:

SHRI ANURAG SHARMA:

Will the Minister of CORPORATE AFFAIRS be pleased to state:

- (a)  whether the Integrated Portal introduced by the Investor Education and Protection Fund Authority  (IEPFA),  integrating  MCA-21,  depositories  and  public  financial  management systems, has resulted in improvement in processing timelines, reduction in pendency and enhanced transparency in claim settlements, particularly for claimants from Nabarangpur Lok Sabha Constituency of Odisha; (b) if so, the details thereof including comparative data on average disposal time and postapproval transfer timelines before and after operationalisation of the Portal; (c) whether the re-notified Form IEPF-5 and Electronic Verification Report (EVR) framework, along with dedicated investor support mechanisms have strengthened data validation, ease of filing and grievance redressal for claimants; (d) if so, the details thereof including measurable outcomes in terms of reduction in errors, processing time and investor complaints including Nabarangpur Lok Sabha Constituency; and (e) whether awareness or facilitation initiatives have been undertaken in regions such as Jhanshi-Lalitpur in Uttar Pradesh to assist investors in filing claims and if so, the details
- thereof?

## ANSWER

MINISTER OF STATE OF THE MINISTRY OF CORPORATE AFFAIRS AND MINISTRY OF ROAD TRANSPORT AND HIGHWAYS

(HARSH MALHOTRA)

(a) & (b): The Integrated Portal of the Investor Education and Protection Fund Authority (IEPFA) has resulted in improvement in processing timelines, reduction in pendency and enhanced transparency in claim settlements.  From the period April 2025 to August 2025, IEPFA  had  approved  3079  claims,  however,  following  the  launch  of  integrated  portal  in August 2025, IEPFA has approved more than 54,000 claims on the new portal till date. A dashboard has been made available to the claimant to check the status of his/her claims.

Claimants can raise tickets for resolution of his/her grievances and check updated status. This has benefitted all claimants including those from Odisha.

(c)  &  (d)  :    The  new  IEPF  5  and  IEPF  5  [Electronic  Verification  Report(EVR)]  forms, introduced  in  October  2025,  validate  claimant  credentials  through  Permanent  Account Number (PAN) and demat account verification, while share details are pre validated with depositories thereby reducing scope of errors leading to speedier processing and reducing instances of form resubmissions. The dashboard alongwith the integrated call centre gives real-time resolution to redress the grievances/queries of claimants. To facilitate ease of filing  claims,  simple  FAQs  and  user  manuals  are  available  on  the  website  of  IEPFA (www.iepf.gov.in). This has benefitted all claimants including those from Odisha. (e): In the current financial year, three investor awareness camps were conducted in the Jhansi and Lalitpur region. No separate camps for filing purposes have been organised in these regions due to the user-friendly features of the portal as described in reply to the parts ( c) and (d) above.

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