Lok Sabha Question No. 651 (UNSTARRED), answered on 2015-07-23
Subject: Toll Plazas
Ministry: ROAD TRANSPORT AND HIGHWAYS
Asked by: SAKUNTALA LAGURI, MAHEISH GIRRI, CHANDRAKANT BHAURAO KHAIRE, JASVANTSINH SUMANBHAI BHABHOR, RAM TAHAL CHOUDHARY, RATTAN LAL KATARIA, VINOD CHAVDA, KRISHNAN NARAYANASAMY RAMACHANDRAN

GOVERNMENT OF INDIA

MINISTRY OF ROAD TRANSPORT AND HIGHWAYS

**LOK SABHA**

**UNTARRED QUESTION NO. 651**

ANSWERED ON 23 RD JULY, 2015

**TOLL PLAZAS**

651. 	SHRIMATI SAKUNTALA LAGURI:

SHRI MAHEISH GIRRI:

SHRI CHANDRAKANT KHAIRE:

SHRI JASVANTSINH SUMANBHAI BHABHOR:

SHRI RAM TAHAL CHOUDHARY:

SHRI RATTAN LAL KATARIA:

SHRI VINOD LAKHAMASHI CHAVDA:

SHRI K.N. RAMACHANDRAN:

Will the Minister of ROAD TRANSPORT AND HIGHWAYS be pleased to state:

सड़क परिवहन और राजमार्ग मंत्री

(a) 	the details of the toll tax centres on National Highways in the country State-wise;

(b) 	whether it is a fact that the toll tax is being recovered even after that the total cost of toll bridges built on National Highways under the scheme of B.O.T. has been recovered; and

(c) 	if so, the location-wise details of such toll bridges as on date along with measures being taken by the Government in this regard;

(d) 	whether any complaints has been received against the toll tax concessionaire during the last three years; and

(e) 	if so, the details thereof along with action taken thereon, State-wise?

**ANSWER**

THE MINISTER OF STATE IN THE

MINISTRY OF ROAD TRANSPORT AND HIGHWAYS

(SHRI PON. RADHAKRISHNAN)

(a)	A State-wise list of NHAI’s fee plazas on National Highways throughout the country is as Annexure-I.

(b)	Yes, Madam.  As per fee rules fee is to be collected in perpetuity.   However fee shall be levied and collected at a reduced rate of 40% of the fee at the end of concession period in case of private investment project and on recovery of capital cost in case of public funded project.

(c)	Does not arise.

(d) & (e)	A list of complaints received against the concessionaires of NHAI and action taken during the last three years is at Annexure-II.

**ANNEXURE-I**

ANNEXURE REFERRED TO IN REPLY TO PART (a) OF LOK SABHA UNSTARRED QUESTION NO. 651 FOR ANSWER ON 23.07.2015 ASKED BY SHRIMATI SAKUNTALA LAGURI, SHRI MAHEISH GIRRI, SHRI CHANDRAKANT KHAIRE, SHRI JASVANTSINH SUMANBHAI BHABHOR, SHRI RAM TAHAL CHOUDHARY, SHRI RATTAN LAL KATARIA, SHRI VINOD LAKHAMASHI CHAVDA AND SHRI K.N. RAMACHANDRAN REGARDING TOLL PLAZAS.

--------------------------------------------------------------------------------------------------------------------

State-wise number of fee centers with National Highways Authority of India

| State           | Public Funded   | BoT   | OMT   | SPV   |   Total |
|-----------------|-----------------|-------|-------|-------|---------|
| Andhra Pradesh  | 9               | 9     | 3     | 1     |      22 |
| Bihar           | 9               | 3     |       |       |      12 |
| Chhattisgarh    |                 | 2     |       |       |       2 |
| Delhi           |                 | 2     |       |       |       2 |
| Gujarat         | 9               | 12    | 4     |       |      25 |
| Haryana         |                 | 6     |       |       |       6 |
| Jammu & Kashmir | 3               |       |       |       |       3 |
| Jharkhand       | 3               |       |       |       |       3 |
| Karnataka       | 7               | 13    |       |       |      20 |
| Kerala          |                 | 2     |       | 1     |       3 |
| Madhya Pradesh  | 6               | 4     | 9     |       |      19 |
| Maharashtra     | 3               | 20    | 1     | 2     |      26 |
| North-East      | 3               |       |       |       |       3 |
| Odhisa          | 5               | 2     |       |       |       7 |
| Punjab          | 3               | 7     |       |       |      10 |
| Rajasthan       | 7               | 11    | 8     |       |      26 |
| Tamil Nadu      | 5               | 23    | 7     |       |      35 |
| Telangana       | 5               | 5     |       |       |      10 |
| Uttar Pradesh   | 18              | 11    | 6     |       |      35 |
| West Bengal     | 7               | 7     |       |       |      14 |

**ANNEXURE-II**

ANNEXURE REFERRED TO IN REPLY TO PARTS (d) AND (e) OF LOK SABHA UNSTARRED QUESTION NO. 651 FOR ANSWER ON 23.07.2015 ASKED BY SHRIMATI SAKUNTALA LAGURI, SHRI MAHEISH GIRRI, SHRI CHANDRAKANT KHAIRE, SHRI JASVANTSINH SUMANBHAI BHABHOR, SHRI RAM TAHAL CHOUDHARY, SHRI RATTAN LAL KATARIA, SHRI VINOD LAKHAMASHI CHAVDA AND SHRI K.N. RAMACHANDRAN REGARDING TOLL PLAZAS.

Details of complaints received against the Concessionaires regarding collection of user-fee in the Toll Plazas under operation in the State of Madhya Pradesh

|   S. No. | PIU                 | Complaint                                                                                                                       | Action Taken                                                                                                                                                                                                                                                                                                 |
|----------|---------------------|---------------------------------------------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
|        1 | Chhindwara          | Shri Nitin Kamdi resident at Lodhikheda Tehsil Sausar Dist.- Chhindwara (Over charging claimed by complainant)                  | As per contract Agreement penalty of an amount, equal to fifty times of the actual amount so charges per day for 30 days i.e. (actual amount charges x30days x50).  Accordingly in this case penalty charges Rs. 60,000.                                                                                     |
|        2 | Chhindwara          | Shri Santosh Kumar (Excess charges claim by applicant)                                                                          | Supervision Consultant proposed penalty as per Tolling Agency Agreement for an amount of Rs. 3,15,000/-, which was communicated to tolling agency.  In this regard tolling agency has submitted gazette notification to support the tolling charges which was under examination with Supervision Consultant. |
|        3 | Narsinghpur & Sagar | Complaint by MLA Deori for levying more toll fee collection received on 20.06.2014 through SDM, Deori.                          | The clarification for details of toll collection has been conveyed to the applicant vide PIU-Narsinghpur letter no 659 dated 01.07.2014.                                                                                                                                                                     |
|        4 | Narsinghpur & Sagar | Complaint by Shri Subhash Chandra Jain, Sagar for reducing toll fee received on 25.06.2014 through Collector, Sagar.            | The clarification for details of toll collection has been conveyed to the applicant vide PIU-Sagar letter no. 668 dated 07.07.2014.                                                                                                                                                                          |
|        5 | Narsinghpur & Sagar | Complaint by Shri Yogesh Verma, Nagpur for levying more toll fee collection received on 09.07.2014 through, NHAI                | The clarification for details of toll collection has been conveyed vide PIU-Narsinghpur letter no. 695 dated 11.07.2014.                                                                                                                                                                                     |
|        6 | Narsinghpur & Sagar | Complaint by Gurdinder Singh Saluja, Sagar for disparity in collection of toll fee at Chitora Toll Plaza received on 23.03.2015 | The clarification for conveyed to IE vide PIU- Sagar letter no. 428 dated 12.05.2015 and the same is clarified the issue.                                                                                                                                                                                    |

**Details of complaints received against the Concessionaires regarding collection of user-fee in the Toll Plazas under operation in the State of Tamil Nadu during the period 2012-13**

|   **Sl. No.** | **Name of Toll Plaza (Location / Chainage)**                                  | **Nature of the complaint / violation**                                                                                                                                                                                                                                      | **Action Taken on the complaint and result thereof**                                                                                                                           |
|---------------|-------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
|             1 | M/s.NK Toll Road Limited, Rasampalayam Tollplaza, Km.259+500                  | DRDO, Employee travelling in personal car and asking for exemption.                                                                                                                                                                                                          | Explained to the user that exemptions are been for Govt. Vehicles and not for Govt. Employee as per the Gazette                                                                |
|             1 | M/s.NK Toll Road Limited, Rasampalayam Tollplaza, Km.259+500                  | Central Govt. Employee shown his ID card and asking for Exemption                                                                                                                                                                                                            | Explained to the user that exemptions are been for Govt. Vehicles and not for Govt. Employee as per the Gazette                                                                |
|             2 | Km.88/287 Vijayamangalam                                                      | Rude behavior of Toll booth Assistant                                                                                                                                                                                                                                        | The Concessionaire was instructed to impart training for cordial dealing with road users and avoid such occurrences henceforth.  The toll booth assistant has resigned the job |
|             3 | Km. 191/800, Kottagoundampatty                                                | Exchange of Chocolates instead of 2rupees                                                                                                                                                                                                                                    | The Concessionaire was warned against such incidents.                                                                                                                          |
|             4 | 1)Senguruchi Toll Plaza at Km.192.7502)Thirumandurai Toll Plaza at Km.244.000 | There is no major complaint against Toll collecting agencies regarding user fee collection during the said period.  Only the complaints regarding exemption of toll fee other than the categories mentioned in the User fee rules / Gazette Notification are being received. | Proper replies are given for those complaints of the road users.  The BOT /OMT Concessionaire are being directed to adhere the Gazette Notification of user fee.               |
|             5 | Samayapuram Toll Plaza at Km.307.241                                          |                                                                                                                                                                                                                                                                              | Proper replies are given for those complaints of the road users.  The BOT /OMT Concessionaire are being directed to adhere the Gazette Notification of user fee.               |
|             6 | Ponnambalapatti Toll Plaza at Km.382.850                                      |                                                                                                                                                                                                                                                                              | Proper replies are given for those complaints of the road users.  The BOT /OMT Concessionaire are being directed to adhere the Gazette Notification of user fee.               |
|             7 | 1)Boothakudi  Toll Plaza at Km.21.0202)Chittampatti Toll Plaza at Km.113.630  |                                                                                                                                                                                                                                                                              | Proper replies are given for those complaints of the road users.  The BOT /OMT Concessionaire are being directed to adhere the Gazette Notification of user fee.               |

**Details of complaints received against the Concessionaires regarding collection of user-fee in the Toll Plazas under operation in the State of Tamil Nadu during the period 2013-14**

|   **Sl. No.** | **Name of Toll Plaza (Location / Chainage)**                                     | **Nature of the complaint / violation**                                                                                                                                                                                                                                      | **Action Taken on the complaint and result thereof**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             |
|---------------|----------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
|             1 | M/s.NK Toll Road Limited, Rasampalayam Tollplaza, Km.259+502                     | Secretariat Employee shown his ID card and asking for Exemption                                                                                                                                                                                                              | Explained to the user that exemptions are been for Govt. Vehicles and not for Govt. Employee as per the Gazette                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  |
|             2 | At Km 104/900  (Nemli, Sriperumbudur)  and at Km 37/8 (Chennasamudram)           | Collection of Excess user fee                                                                                                                                                                                                                                                | NHAI issued  a 7 days notice for encashment of Bank Guarantee for recovery of Rs.1,13,06,980/- towards excess amount of user fee collected along with the damages from M/s Essel Walajahpet Poonamallee Tollroads Pvt. Ltd., the Concessionaire for six laning of Poonamallee – Walajahpet section of NH 4 for levying of excess user fee applicable for Heavy Construction Machinery (HCM)/Earth Moving Equipment (EME) is  being collected for MAV which is in excess of  the user fee /validated by NHAI in respect of MAV. However, the Concessionaire approached the Hon’ble High Court of Delhi, which directed vide its order dated 25.07.2014 that  the status quo to be maintained by the parties till the Arbitral Tribunal disposes the Concessionaire petitions pending with the AT. |
|             3 | Mettupatti Toll Plaza, Km. 21+750                                                | Non-returning of change of Rs.1/- / Rs.2/-                                                                                                                                                                                                                                   | The Concessionaire was cautioned and instructed to not to resort to such practices                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               |
|             3 | Nathakkarai Toll Plaza, Km. 76+760                                               | Non-returning of change of Rs.1/- / Rs.2/-                                                                                                                                                                                                                                   | The Concessionaire was cautioned and instructed to not to resort to such practices                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               |
|             3 | Veeracholapuram Toll Plaza, Km. 105+000                                          | Non-returning of change of Rs.1/- / Rs.2/-                                                                                                                                                                                                                                   | The Concessionaire was cautioned and instructed to not to resort to such practices                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               |
|             4 | 1)Senguruchi Toll Plaza at Km.192.7502)Thirumandurai Toll Plaza at Km.244.000    | There is no major complaint against Toll collecting agencies regarding user fee collection during the said period.  Only the complaints regarding exemption of toll fee other than the categories mentioned in the User fee rules / Gazette Notification are being received. | Proper replies are given for those complaints of the road users.  The BOT /OMT Concessionaire are being directed to adhere the Gazette Notification of user fee.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 |
|             5 | Samayapuram Toll Plaza at Km.307.241                                             | There is no major complaint against Toll collecting agencies regarding user fee collection during the said period.  Only the complaints regarding exemption of toll fee other than the categories mentioned in the User fee rules / Gazette Notification are being received. | Proper replies are given for those complaints of the road users.  The BOT /OMT Concessionaire are being directed to adhere the Gazette Notification of user fee.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 |
|             6 | Ponnambalapatti Toll Plaza at Km.382.850                                         | There is no major complaint against Toll collecting agencies regarding user fee collection during the said period.  Only the complaints regarding exemption of toll fee other than the categories mentioned in the User fee rules / Gazette Notification are being received. | Proper replies are given for those complaints of the road users.  The BOT /OMT Concessionaire are being directed to adhere the Gazette Notification of user fee.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 |
|             7 | 1)Boothakudi   Toll Plaza at Km.21.020  2)Chittampatti  Toll Plaza at Km.113.630 | There is no major complaint against Toll collecting agencies regarding user fee collection during the said period.  Only the complaints regarding exemption of toll fee other than the categories mentioned in the User fee rules / Gazette Notification are being received. | Proper replies are given for those complaints of the road users.  The BOT /OMT Concessionaire are being directed to adhere the Gazette Notification of user fee.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 |

**Details of complaints received against the Concessionaires regarding collection of user-fee in the Toll Plazas under operation in the State of Tamil Nadu during the period 2014-15**

|   **Sl. No.** | **Name of Toll Plaza (Location / Chainage)**                                      | **Nature of the complaint / violation**                                                                                                                                                                                                                                      | **Action Taken on the complaint and result thereof**                                                                                                                           |
|---------------|-----------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
|             1 | M/s.NK Toll Road Limited, Rasampalayam Tollplaza, Km.259+503                      | Daily Pass Validity Expired, and User has not ready to take new ticket and complaint lodged                                                                                                                                                                                  | As per the Toll Management System there is no alternative other than to take the new ticket, in the case of Daily pass Validity expired                                        |
|             2 | Mettupatti Toll Plaza, Km. 21+750                                                 | Non-returning of change of Rs.1/- / Rs.2/-                                                                                                                                                                                                                                   | The Concessionaire was cautioned and instructed to not to resort to such practices                                                                                             |
|             2 | Nathakkarai Toll Plaza, Km. 76+760                                                | Non-returning of change of Rs.1/- / Rs.2/-                                                                                                                                                                                                                                   | The Concessionaire was cautioned and instructed to not to resort to such practices                                                                                             |
|             2 | Veeracholapuram Toll Plaza, Km. 105+000                                           | Non-returning of change of Rs.1/- / Rs.2/-                                                                                                                                                                                                                                   | The Concessionaire was cautioned and instructed to not to resort to such practices                                                                                             |
|             2 | Veeracholapuram Toll Plaza, Km. 105+000                                           | Excess waiting time, Misbehavior of Toll Collector                                                                                                                                                                                                                           | The Concessionaire was instructed to impart training for cordial dealing with road users and avoid such occurrences henceforth.  The toll booth assistant has resigned the job |
|             3 | 1)Senguruchi  Toll Plaza at Km.192.750  2)Thirumandurai  Toll Plaza at Km.244.000 | There is no major complaint against Toll collecting agencies regarding user fee collection during the said period.  Only the complaints regarding exemption of toll fee other than the categories mentioned in the User fee rules / Gazette Notification are being received. | Proper replies are given for those complaints of the road users.  The BOT /OMT Concessionaire are being directed to adhere the Gazette Notification of user fee.               |
|             4 | Samayapuram Toll Plaza at Km.307.241                                              | There is no major complaint against Toll collecting agencies regarding user fee collection during the said period.  Only the complaints regarding exemption of toll fee other than the categories mentioned in the User fee rules / Gazette Notification are being received. | Proper replies are given for those complaints of the road users.  The BOT /OMT Concessionaire are being directed to adhere the Gazette Notification of user fee.               |
|             5 | Ponnambalapatti Toll Plaza at Km.382.850                                          | There is no major complaint against Toll collecting agencies regarding user fee collection during the said period.  Only the complaints regarding exemption of toll fee other than the categories mentioned in the User fee rules / Gazette Notification are being received. | Proper replies are given for those complaints of the road users.  The BOT /OMT Concessionaire are being directed to adhere the Gazette Notification of user fee.               |
|             6 | 1)Boothakudi   Toll Plaza at Km.21.020  2)Chittampatti  Toll Plaza at Km.113.630  | There is no major complaint against Toll collecting agencies regarding user fee collection during the said period.  Only the complaints regarding exemption of toll fee other than the categories mentioned in the User fee rules / Gazette Notification are being received. | Proper replies are given for those complaints of the road users.  The BOT /OMT Concessionaire are being directed to adhere the Gazette Notification of user fee.               |

**Details of complaints received against the Concessionaires regarding collection of user-fee in the Toll Plazas under operation in the State of Tamil Nadu during the period 2015-16 (upto June 2015)**

|   **Sl. No.** | **Name of Toll Plaza (Location / Chainage)**                                      | **Nature of the complaint / violation**                                                                                                                                                                                                                                      | **Action Taken on the complaint and result thereof**                                                                                                                  |
|---------------|-----------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------|
|             1 | M/s.NK Toll Road Limited, Rasampalayam Tollplaza, Km.259+504                      | User Registered a complaint that instead of Daily Pass he got the Single Journey Ticket                                                                                                                                                                                      | As per Vehicle Transaction Report user has taken the Single Journey Ticket and operator has returned the proper change, the same user has mentioned in his complaint. |
|             2 | 1)Senguruchi  Toll Plaza at Km.192.750  2)Thirumandurai  Toll Plaza at Km.244.000 | There is no major complaint against Toll collecting agencies regarding user fee collection during the said period.  Only the complaints regarding exemption of toll fee other than the categories mentioned in the User fee rules / Gazette Notification are being received. | Proper replies are given for those complaints of the road users.  The BOT /OMT Concessionaire are being directed to adhere the Gazette Notification of user fee.      |
|             3 | Samayapuram Toll Plaza at Km.307.241                                              | There is no major complaint against Toll collecting agencies regarding user fee collection during the said period.  Only the complaints regarding exemption of toll fee other than the categories mentioned in the User fee rules / Gazette Notification are being received. | Proper replies are given for those complaints of the road users.  The BOT /OMT Concessionaire are being directed to adhere the Gazette Notification of user fee.      |
|             4 | Ponnambalapatti Toll Plaza at Km.382.850                                          | There is no major complaint against Toll collecting agencies regarding user fee collection during the said period.  Only the complaints regarding exemption of toll fee other than the categories mentioned in the User fee rules / Gazette Notification are being received. | Proper replies are given for those complaints of the road users.  The BOT /OMT Concessionaire are being directed to adhere the Gazette Notification of user fee.      |
|             5 | 1)Boothakudi   Toll Plaza at Km.21.020  2)Chittampatti  Toll Plaza at Km.113.630  | There is no major complaint against Toll collecting agencies regarding user fee collection during the said period.  Only the complaints regarding exemption of toll fee other than the categories mentioned in the User fee rules / Gazette Notification are being received. | Proper replies are given for those complaints of the road users.  The BOT /OMT Concessionaire are being directed to adhere the Gazette Notification of user fee.      |

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