Lok Sabha Question No. 896 (UNSTARRED), answered on 2016-03-01
Subject: Awareness of Consumer Rights
Ministry: CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION
Asked by: PARBHUBHAI NAGARBHAI VASAVA, P.P. CHAUDHARY

## Government of India

## Ministry of Consumer Affairs, Food and Public Distribution Department of Consumer Affairs

## LOK SABHA UNSTARRED QUESTION NO. 896

TO BE ANSWERED ON 01.03.2016

## AWARENESS OF CONSUMER RIGHTS

896. SHRI PARBHUBHAI NAGARBHAI VASAVA: (OIH) SHRI P.P. CHAUDHARY:

## Will the Minister of CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION miHkksDrk ekeys] [kk| vkSj lkoZtfud forj.k ea=h be pleased to state:

- (a) whether  the  Government  proposes  to  instruct  the  private  companies  to  make  the consumers aware of their rights, if so, the details thereof and the guidelines issued to these companies in this regard;
- (b) whether the Government proposes to enact a law in this regard;
- (c) if so, the details thereof and the time by which it is likely to be implemented; and
- (d) the details of the funds allocated and utilized for consumer awareness during the last three years and the current year, State-wise?

## ANSWER

## miHkksDrk ekeys] [kk| vkSj lkoZtfud forj.k ea=ky; ea=h ¼Jh jke foykl ikloku½

## THE MINISTER FOR CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION (SHRI RAM VILAS PASWAN)

(a)

:

No Madam.

(b) to (d) : The rights of Consumers are enshrined in the Consumer Protection Act, 1986. To modernise the legislation to deal with the emerging challenges of modern markets, Government has  introduced the 'Consumer Protection Bill 2015' in the Lok Sabha for its consideration and passage.  The  Bill  is  aimed  at  strengthening  Consumer  Protection  and  better  enforcement  of Consumer Rights.

Rs. in crores

|   S. No. | Year    |    RE | Expenditure                |       |
|----------|---------|-------|----------------------------|-------|
|        1 | 2012-13 | 69.08 |                            | 66.46 |
|        2 | 2013-14 | 71    |                            | 68.08 |
|        3 | 2014-15 | 76.47 |                            | 71.50 |
|        4 | 2015-16 | 80    | 70.44 (approx.) till date) |       |

The State-wise details of the funds allocated and utilized for consumer awareness during the last three years and the current year is at Annexure .

## ORIGINAL IN HINDI

## ANNEXURE

## STATEMENT  REFERRED  TO  IN  REPLY  TO  PARTS  (b)  TO  (d)  OF  LOK  SABHA UNSTARRED  QUESTION  NO.  896  FOR  1/03/2016  REGARDING  AWARENESS  OF CONSUMER RIGHTS.

---------------------------------------------------------------------------------------------------------------------

Amount in Rs.

| S.No.   | Name of State    | Year    | Fund Allocated   | Fund Utilized   |
|---------|------------------|---------|------------------|-----------------|
| 1       | Chhattisgarh     | 2012-13 | 3000000.00       | Nil             |
|         |                  | 2013-14 | 3000000.00       | 1279000.00      |
|         |                  | 2014-15 | Nil              | Nil             |
|         |                  | 2015-16 | Nil              | Nil             |
| 2       | Goa              | 2012-13 | 400000.00        | 400000.00       |
|         |                  | 2013-14 | Nil              | Nil             |
|         |                  | 2014-15 | 500000.00        | 141000.00       |
|         |                  | 2015-16 | 2000000.00       | Nil             |
| 3       | Gujarat          | 2012-13 | 5200000.00       | 5200000.00      |
|         |                  | 2013-14 | 5000000.00       | 5000000.00      |
|         |                  | 2014-15 | 5000000.00       | Nil             |
|         |                  | 2015-16 | 5000000.00       | Nil             |
| 4       | Haryana          | 2012-13 | Nil              | Nil             |
|         |                  | 2013-14 | 2884528.00       | 873804.00       |
|         |                  | 2014-15 | 3000000.00       | Nil             |
|         |                  | 2015-16 | Nil              | Nil             |
| 5       | Himachal Pradesh | 2012-13 | 1582000.00       | 1582000.00      |
|         |                  | 2013-14 | 2000000.00       | 2000000.00      |
|         |                  | 2014-15 | Nil              | Nil             |
|         |                  | 2015-16 | 2000000.00       | Nil             |
| 6       | Kerala           | 2012-13 | Nil              | Nil             |
|         |                  | 2013-14 | Nil              | Nil             |
|         |                  | 2014-15 | Nil              | Nil             |
|         |                  | 2015-16 | 2552516.00       | Nil             |
| 7       | Madhya Pradesh   | 2012-13 | 4041292.00       | 4041292.00      |
|         |                  | 2013-14 | 5000000.00       | Nil             |
|         |                  | 2014-15 | Nil              | Nil             |
|         |                  | 2015-16 | Nil              | Nil             |
| 8       | Maharashtra      | 2012-13 | Nil              | Nil             |
|         |                  | 2013-14 | 2882000.00       | Nil             |
|         |                  | 2014-15 | 5000000.00       | Nil             |
|         |                  | 2015-16 | Nil              | Nil             |
| 9       | Punjab           | 2012-13 | 4000000.00       | Nil             |
|         |                  | 2013-14 | 3000000.00       | Nil             |
|         |                  | 2014-15 | Nil              | Nil             |

|    |                   | 2015-16   | Nil        | Nil        |
|----|-------------------|-----------|------------|------------|
| 10 | Rajasthan         | 2012-13   | Nil        | Nil        |
|    |                   | 2013-14   | Nil        | Nil        |
|    |                   | 2014-15   | 1000000.00 | Nil        |
|    |                   | 2014-15   | 3646559.00 | Nil        |
|    |                   | 2015-16   | 5000000.00 | Nil        |
| 11 | Telangana         | 2014-15   | 2000000.00 | 1785295.00 |
|    |                   | 2015-16   | 2000000.00 | Nil        |
| 12 | Uttar Pradesh     | 2012-13   | Nil        | Nil        |
|    |                   | 2013-14   | 9125000.00 | Nil        |
|    |                   | 2014-15   | 8500000.00 | Nil        |
|    |                   | 2015-16   | Nil        | Nil        |
| 13 | West Bengal       | 2012-13   | 3800000.00 | 3800000.00 |
|    |                   | 2013-14   | 4759254.00 | 4759254.00 |
|    |                   | 2014-15   | 4759254.00 | 4759254.00 |
|    |                   | 2015-16   | 5000000.00 | 5000000.00 |
|    |                   | 2015-16   | 1500000.00 | Nil        |
| 14 | Arunachal Pradesh | 2012-13   | 3200000.00 | 3200000.00 |
|    |                   | 2013-14   | 2000000.00 | Nil        |
|    |                   | 2014-15   | Nil        | Nil        |
|    |                   | 2015-16   | Nil        | Nil        |
| 15 | Assam             | 2012-13   | Nil        | Nil        |
|    |                   | 2013-14   | 2993182.00 | Nil        |
|    |                   | 2014-15   | 2993182.00 | Nil        |
|    |                   | 2015-16   | Nil        | Nil        |
| 16 | Meghalaya         | 2012-13   | Nil        | Nil        |
|    |                   | 2013-14   | Nil        | Nil        |
|    |                   | 2014-15   | Nil        | Nil        |
|    |                   | 2015-16   | 2000000.00 | Nil        |
| 17 | Mizoram           | 2012-13   | Nil        | Nil        |
|    |                   | 2013-14   | Nil        | Nil        |
|    |                   | 2014-15   | 2000000.00 | Nil        |
|    |                   | 2015-16   | 2000000.00 | Nil        |
| 18 | Nagaland          | 2012-13   | 2200000.00 | 2200000.00 |
|    |                   | 2013-14   | 2000000.00 | 2000000.00 |
|    |                   | 2014-15   | 2000000.00 | Nil        |
|    |                   | 2015-16   | 2000000.00 | Nil        |
| 19 | Tripura           | 2012-13   | 1000000.00 | 1000000.00 |
|    |                   | 2013-14   | 2000000.00 | 2000000.00 |
|    |                   | 2014-15   | 2000000.00 | Nil        |
|    |                   | 2015-16   | 2000000.00 | Nil        |

| 20   | Sikkim          | 2012-13   | Nil        | Nil       |
|------|-----------------|-----------|------------|-----------|
|      |                 | 2013-14   | Nil        | Nil       |
|      |                 | 2014-15   | 2000000.00 | Nil       |
|      |                 | 2015-16   | 2000000.00 | Nil       |
| 21   | Delhi (UT)      | 2012-13   | Nil        | Nil       |
|      |                 | 2013-14   | Nil        | Nil       |
|      |                 | 2014-15   | 2170031.00 | Nil       |
|      |                 | 2015-16   | Nil        | Nil       |
| 22   | Puducherry (UT) | 2012-13   | 800000.00  | 800000.00 |
|      |                 | 2013-14   | 875000.00  | 875000.00 |
|      |                 | 2014-15   | Nil        | Nil       |
|      |                 | 2015-16   | Nil        | Nil       |

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