Lok Sabha Question No. 20 (STARRED), answered on 2015-07-21
Subject: Consumer Movement
Ministry: CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION
Asked by: HEMANT TUKARAM GODSE

**Government of India**

## Ministry of Consumer Affairs, Food and Public Distribution

**Department of Consumer Affairs**

**LOK SABHA**

##### STARRED QUESTION NO. *20

##### TO BE ANSWERED ON 21.07.2015

**CONSUMER MOVEMENT**

*20. SHRI GODSE HEMANT TUKARAM:

**Will the Minister of CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION miHkksDrk ekeys] [kk| vkSj lkoZtfud forj.k ea=h be pleased to state:**

(a)	whether the consumer movement is underway to protect the interests of the consumers;

(b) 	if so, the details and the present status thereof along with the funds allocated for the purpose during each of the last three years, State/UT-wise; and

(c)	the details of funds sanctioned to the agencies/NGOs/VOs involved in the consumer movement and the activities undertaken by them during the said period, State/UT-wise?

**ANSWER**

**miHkksDrk ekeys] [kk| vkSj lkoZtfud forj.k ea=ky; ea=h**

**¼Jh jke foykl ikloku½**

**THE MINISTER OF**

**CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION**

**(SHRI RAM VILAS PASWAN)**

(a) to (c) :  	 A Statement is laid on the Table of the House.

# 

*****

**STATEMENT REFERRED IN REPLY TO PARTS (a) TO (c) OF LOK SABHA STARRED QUESTION NO.*20 FOR 21.07.2015 REGARDING CONSUMER MOVEMENT.**

(a) & (b) :	Yes, Madam. Enactment of Consumer Protection Act, 1986 has set in motion a veritable consumer movement in the country. Under the Consumer Protection Act, 1986, a three tier quasi-judiciary machinery has been set up at District, State and Central levels for better protection of the interests of consumers and to provide simple and speedy redressal of consumer disputes. These quasi-judicial bodies are empowered to give relief of a specific nature and award, wherever appropriate, compensation to consumers.

A countrywide multimedia awareness campaign titled ‘Jago Grahak Jago” is being conducted on various issues related to consumer rights and responsibilities across diverse subjects. Joint campaigns have been launched in partnership with other sector specific regulators such as FSSAI, NPPA and Reserve Bank of India to raise awareness on the rights of consumers. The States/UT have been actively associated in the programme especially in expanding the geographic reach of the campaign on consumer awareness.

The Department also operates the Consumer Welfare Fund to strengthen the Consumer Movement in the country by way of financial assistance to the State/UTs for setting up consumer clubs in schools/colleges, to VCOs/NGOs to raise awareness amongst consumers and as also to educational institutes for research on consumer issues and running of centres on consumer studies.

A National Consumer Helpline at the Centre and State Consumer Helplines in the States have also been set up for guiding the consumers for redressal of their grievances.

The details of the funds allocated during the last three years under awareness campaign, Strengthening Consumer Fora and State Consumer Helpline are given in the **Annexure A** State/UT wise.

(c)	:	The details of funds released under the Consumer Welfare Fund to the agencies/NGOs/VOs involved in the consumer movement are given in the **Annexure B.**

*********

**ANNEXURE A**

**STATEMENT REFERRED IN REPLY TO PARTS (a) & (b) OF LOK SABHA STARRED QUESTION NO.*20 FOR 21.07.2015 REGARDING CONSUMER MOVEMENT.**

**Grant-in-aid released to State Govts.under awareness campaign during the last three years**

|   **Sl. No.** | **Name of the State**   | **2012-13**   | **2013-14**   | **2014-15**   |
|---------------|-------------------------|---------------|---------------|---------------|
|             1 | Chhattisgarh            | 3000000.00    | 3000000.00    | -             |
|             2 | Goa                     | 400000.00     | -             | 500000.00     |
|             3 | Gujarat                 | 5200000.00    | 5000000.00    | 5000000.00    |
|             4 | Himachal Pradesh        | 1582000.00    | 2000000.00    | -             |
|             5 | Madhya Pradesh          | 4041292.00    | 5000000.00    | -             |
|             6 | Punjab                  | 4000000.00    | 3000000.00    | -             |
|             7 | West Bengal             | 3800000.00    | 4759254.00    | 4759254.00    |
|             8 | Arunachal Pradesh       | 3200000.00    | 2000000.00    | -             |
|             9 | Nagaland                | 2200000.00    | 2000000.00    | 2000000.00    |
|            10 | Tripura                 | 1000000.00    | 2000000.00    | 2000000.00    |
|            11 | Puducherry              | 800000.00     | 875000.00     | -             |
|            12 | Haryana                 | -             | 2884528.00    | 3000000.00    |
|           13. | Maharashtra             | -             | 2882000.00    | 5000000.00    |
|           14. | Uttar Pradesh           | -             | 9125000.00    | 8500000.00    |
|           15. | Assam                   | -             | 2993182.00    | 2993182.00    |
|           16. | Rajasthan               | -             | -             | 4646559.00    |
|           17. | Telangana               | -             | -             | 2000000.00    |
|           18. | Mizoram                 | -             | -             | 2000000.00    |
|           19. | Sikkim                  | -             | -             | 2000000.00    |
|           20. | Delhi                   | -             | -             | 2170031.00    |

**FUNDS ALLOCATED STATE WISE UNDER THE SCHEME ‘STRENGTHENING OF CONSUMER FORA – PHASE II”**

| **Sl. No.**   | **Name of the State**   | **Assistance released in SCF Scheme (Rupees in lakh)**   |             |             |
|---------------|-------------------------|----------------------------------------------------------|-------------|-------------|
|               |                         | **2012-13**                                              | **2013-14** | **2014-15** |
| 1             | Arunachal Pradesh       | -                                                        | 335.00      | -           |
| 2             | Bihar                   | -                                                        | 502.78      |             |
| 3             | Chhattisgarh            | -                                                        | 200.00      | -           |
| 4             | Haryana                 | -                                                        | 53.20       | -           |
| 5             | Himachal Pradesh        | -                                                        | 52.57       | -           |
| 6             | Kerala                  | -                                                        | 112.94      | -           |
| 7             | Meghalaya               | -                                                        | 82.81       | -           |
| 8             | Mizoram                 | 15.75                                                    | 20.00       | -           |
| 9             | Nagaland                | -                                                        | 200.00      | -           |
| 10            | Tamilnadu               | 197.41                                                   | 300.00      | -           |
| 11            | Punjab                  | 4.33                                                     | -           | -           |
| 12            | Sikkim                  | -                                                        | -           | -           |
| 13            | Tripura                 | 163.80                                                   | -           | -           |
| 14            | Uttar Pradesh           | 188.75                                                   | -           | -           |
| 15            | W.Bengal                | 166.79                                                   | 45.00       | 507.65      |
|               | **Total**               | **736.83**                                               | **1904.30** | **507.65**  |

**Allocation of funds under the Consumer Helpline scheme, State wise during the last three years**

**(Amount in Rs.)**

| **Sl.No.**   | **State/UT**       | **2012-13**   | **2013-14**   | **2014-15**   | **Total Grant Released**   |
|--------------|--------------------|---------------|---------------|---------------|----------------------------|
|              |                    |               |               |               |                            |
|              |                    |               |               |               |                            |
| 1            | Andhra Pradesh     |               |               |               | 2725000                    |
| 2            | Arunachal Pradesh  |               |               |               | 2396616                    |
| 3            | Assam              |               |               |               | 2410000                    |
| 4            | Bihar              | 1136616       | 2713514       |               | 6610130                    |
| 5            | Chhattisgarh       |               |               | 2724116       | 5920732                    |
| 6            | Goa                |               |               |               | 0                          |
| 7            | Gujarat            |               |               |               | 3274148                    |
| 8            | Haryana            | 2760000       | 1362058       | 2724116       | 6846174                    |
| 9            | Himachal Pradesh   |               | 761921        | 1829800       | 2591721                    |
| 10           | Jammu & Kashmir    |               |               |               | 0                          |
| 11           | Jharkhand          |               |               |               | 2680000                    |
| 12           | Karnataka          |               |               |               | 3896616                    |
| 13           | Kerala             |               |               | 1860854       | 5057470                    |
| 14           | Madhya Pradesh     |               |               |               | 2725000                    |
| 15           | Maharashtra        | 2053536       | 2350601       | 2973371       | 10137508                   |
| 16           | Manipur            |               |               |               | 2195000                    |
| 17           | Meghalaya          | 2195000       |               |               | 2195000                    |
| 18           | Mizoram            | 1141616       | 1349116       |               | 6398964                    |
| 19           | Nagaland           |               |               |               | 2195000                    |
| 20           | Odisha             |               | 2724116       | 414000        | 6771536                    |
| 21           | Punjab             |               |               |               | 2760000                    |
| 22           | Rajasthan          |               | 1438116       |               | 4198116                    |
| 23           | Sikkim             | 1141616       |               | 1349116       | 6397348                    |
| 24           | Tamil Nadu         | 2271616       |               | 2724116       | 11163964                   |
| 25           | Telangana          |               |               | 2300478       | 2300478                    |
| 26           | Tripura            |               | 2300478       |               | 2300478                    |
| 27           | Uttar Pradesh      |               |               |               | 2760000                    |
| 28           | Uttarakhand        |               |               |               | 2410000                    |
| 29           | West Bengal        |               |               |               | 1625000                    |
| 30           | A & N Islands.     | 2195000       |               |               | 2195000                    |
| 31           | Chandigarh Admin.  |               |               |               | 0                          |
| 32           | Dadra Nagar Haveli |               |               |               | 2195000                    |
| 33           | Daman & Diu        |               |               | 2299558       | 2299558                    |
| 34           | Lakshadweep        |               |               |               | 2195000                    |
| 35           | Delhi              |               |               |               | 0                          |
| 36           | Puducherry         |               |               |               | 2195920                    |
| **Total**    |                    | **14895000**  | **14999920**  | **21199525**  | **124022477**              |

*****

**ANNEXURE B**

**STATEMENT REFERRED IN REPLY TO PART (c) OF LOK SABHA STARRED QUESTION NO.*20 FOR 21.07.2015 REGARDING CONSUMER MOVEMENT.**

**GRANTS RELEASED DURING FINANCIAL YEAR 2012-2013 FROM CONSUMER WELFARE FUND**

|   **Sl.No.** | **Name of State**   | **Name of Institution/Organization/VCO’s**                      | **Grant Released**  **(inRs.)**   |
|--------------|---------------------|-----------------------------------------------------------------|-----------------------------------|
|            1 | Andhra Pradesh      | Gowthami Foundation Prakaram                                    | 44,41,886                         |
|            1 | Andhra Pradesh      | Administrative Staff College of India (ASCI), Hyderabad         | 38,16,160                         |
|            2 | Assam               | JIROI (NGO)                                                     | 10,00,000                         |
|            3 | Bihar               | Government of Bihar                                             | 2,63,00,000                       |
|            4 | Jammu & Kashmir     | International Council of Welfare &Development                   | 10,00,000                         |
|            5 | Gujarat             | CERC, Ahmedabad                                                 | 25,00,000                         |
|            6 | Karnataka           | Government of Karnataka                                         | 2,63,00,000                       |
|            7 | Kerala              | Kerala State Cooperative Consumer Federation Ltd. (CONSUMERFED) | 45,00,000                         |
|            8 | Madhya Pradesh      | Department of Legal Metrology, Government of M.P.               | 33,14,000                         |
|            9 | Maharashtra         | RajeSambhagiSevabhaviSanstha                                    | 2,00,000                          |
|            9 | Maharashtra         | Bhartiya Dalit VikasParishad                                    | 5,00,000                          |
|            9 | Maharashtra         | Council for Fair Business Practices, (CFBP), Mumbai             | 6,00,000                          |
|            9 | Maharashtra         | Council for Fair Business Practices, (CFBP), Mumbai             | 6,00,000                          |
|           10 | Nagaland            | Charity Welfare Society                                         | 20,00,000                         |
|           10 | Nagaland            | Ayolta Human Resource Society                                   | 15,00,000                         |
|           10 | Nagaland            | V. Kikhi Welfare Society                                        | 10,00,000                         |
|           10 | Nagaland            | Association for Development of Society                          | 5,00,000                          |
|           10 | Nagaland            | Sunrise Mission Home                                            | 5,00,000                          |
|           10 | Nagaland            | Tenak Society                                                   | 10,00,000                         |
|           10 | Nagaland            | Government of Nagaland                                          | 2,63,00,000                       |
|           10 | Nagaland            | Government of Nagaland                                          | 10,00,000                         |

|   11 | New Delhi     | National Consumer Dispute Redressal Commission (NCDRC)          | 15,000      |
|------|---------------|-----------------------------------------------------------------|-------------|
|   11 |               | National Consumer Dispute Redressal Commission (NCDRC)          | 5,000       |
|   11 |               | National Consumer Helpline, (NCH), Delhi University             | 1,27,36,955 |
|   11 |               | M/s. Binty                                                      | 1,00,000    |
|   11 |               | National Consumer Dispute Redressal, (NCDRC)                    | 65,00,000   |
|   11 |               | National Consumer Dispute Redressal, (NCDRC)                    | 5,000       |
|   11 |               | Miranda House, Delhi University                                 | 2,00,000    |
|   11 |               | Indian Institute of Public Administration, (IIPA)               | 1,82,97,000 |
|   11 |               | BharatiyaParivarathanSanstha                                    | 10,00,000   |
|   11 |               | National Consumer Helpline, Delhi University                    | 24,21,246   |
|   11 |               | Indian Institute of Public Administration, (IIPA)               | 1,01,64,000 |
|   11 |               | Indian Institute of Public Administration, (IIPA)               | 22,68,600   |
|   11 |               | Federation of Indian Chambers of Commerce and Industry, (FICCI) | 14,57,500   |
|   11 |               | VOICE                                                           | 90,00,000   |
|   12 | Odisha        | NariMangalMahilaSamity                                          | 5,00,000    |
|   12 | Odisha        | Government of Odisha                                            | 2,63,00,000 |
|   13 | Rajasthan     | Consumer Unity and Trust Society (CUTS)                         | 45,00,000   |
|   13 | Rajasthan     | Consumer Unity and Trust Society (CUTS)                         | 1,00,000    |
|   14 | Tamil Nadu    | CONCERT, Chennai                                                | 13,00,000   |
|   14 | Tamil Nadu    | CONCERT, Chennai                                                | 1,28,33,000 |
|   14 | Tamil Nadu    | Government of Tamil Nadu                                        | 1,00,00,000 |
|   15 | Uttar Pradesh | JyotiGramodyogSewaSansthan                                      | 2,50,000    |
|   15 | Uttar Pradesh | ManavVikasEvamSewaSansthan, Lucknow                             | 34,00,000   |
|   15 | Uttar Pradesh | GeetaGramodyogSewaSansthan                                      | 5,00,000    |
|   16 | Uttarakhand   | MoundaDhunpurKalyanSamithi                                      | 10,50,000   |
|   17 | West Bengal   | Government of West Bengal                                       | 2,00,00,000 |
|   17 | West Bengal   | Government of West Bengal                                       | 4,48,00,000 |
|   17 | West Bengal   | Government of West Bengal                                       | 40,00,000   |

**GRANTS RELEASED DURING FINANCIAL YEAR 2013-2014 FROM CONSUMER WELFARE FUND.**

| **Sl.No.**   | **Name of State**   | **Name of Institution/Organization/VCO’s**                                      | **Grant Released**  **(inRs.)**   |
|--------------|---------------------|---------------------------------------------------------------------------------|-----------------------------------|
|              | Andhra Pradesh      | Government ofAndhra Pradesh                                                     | 4,38,00,000                       |
|              | Assam               | M/s East Zone Sports & Games Development Association                            | 5,00,000                          |
|              | Bhopal              | M/s National Law Institute University (NLIU)                                    | 23,36,764                         |
|              | Bihar               | Government ofBihar                                                              | 4,87,00,000                       |
|              | Gujarat             | Government ofGujarat                                                            | 7,50,00,000                       |
|              | J&K                 | M/s Rural Artisans Welfare Society                                              | 5,00,000                          |
|              | Karnataka           | M/s Mega Rural Development Society                                              | 5,00,000                          |
|              | Karnataka           | M/s Raghavendra Trust for Education and Environmental Action for Needs (RTEEAN) | 4,50,000                          |
|              | Karnataka           | Government ofKarnataka                                                          | 4,87,00,000                       |
|              | Karnataka           | National Law School of India University, Bangalore                              | 15,00,000                         |
|              | Kerala              | Kerala State Civil Supplies Corporation SUPPLYCO, Kochi                         | 1,50,00,000                       |
|              | Kolkata             | West Bengal National University of Juridical Sciences                           | 6,50,000                          |
|              | Maharashatra        | M/s BahujanHitayaBahujanSukhayaBahuuddeshiyaPrasarak Mandal Ruddha              | 5,00,000                          |
|              | Maharashatra        | M/s LaxmibaiSevabhavi Gram Vikas Mandal                                         | 2,00,000                          |
|              | Manipur             | M/s Wangjing Woman and Girls Society (WWAGS)                                    | 5,00,000                          |
|              | Nagaland            | M/s Ayolta Human Resources Orangking Village                                    | 15,00,000                         |
|              | Nagaland            | M/s V.Kikhi Welfare Society                                                     | 10,00,000                         |
|              | Nagaland            | M/s Association for Development of Society                                      | 500,000                           |
|              | New Delhi           | National Consumer Disputes Redressal Commition (NCDRC)                          | 50,000                            |
|              | New Delhi           | Indian Institute of Public Administration (SCHKRMP)                             | 11,00,000                         |
|              | New Delhi           | Federation of Indian chambers of Commerce and Industry (FICCI)                  | 5,00,000                          |
|              | New Delhi           | Voluntary Organisation in Interest of Consumer Education  (VOICE) Society       | 1,00,000                          |
|              | New Delhi           | Net Creative Mind Solution Pvt. Ltd.                                            | 2,00,000                          |
|              | New Delhi           | M/s Seeking Modern Application for Real Transformation, “Mewat Radio”           | 10,00,000                         |

|    |               | National Consumer Disputes Redressal Commition, (NDCRC)                                | 20,000      |
|----|---------------|----------------------------------------------------------------------------------------|-------------|
|    |               | Indian Institute of Public Administration, New Delhi for two Seminars/ Workshops       | 18,00,000   |
|    |               | M/s Society for advancement of villagers employment and rehabilitation of all (SAVERA) | 25,00,000   |
|    |               | Federation of Indian chambers of Commerce and Industry (FICCI), New Delhi, High (HLG)  | 15,00,000   |
|    |               | National Consumer Disputes Redressal Commission (NCDRC)                                | 36,00,000   |
|    |               | Indian Institute of Public Administration (IIPA)                                       | 2,01,27,000 |
|    | Odisha        | Government of Odisha                                                                   | 4,87,00,000 |
|    | Tamail Nadu   | Government of Tamil Nadu                                                               | 6,50,00,000 |
|    | Uttar Pradesh | Consumer Coordination Council (CCC), CORE, Noida                                       | 10,00,000   |
|    | Uttar Pradesh | M/s Bundela Gramodyog Seva Sansthan                                                    | 5,00,000    |
|    | Uttar Pradesh | Consumer Online Resource & Empowerment, (CORE)                                         | 15,00,000   |
|    | Uttarakhand   | M/s Mounda Dhunpur Kalyan Samati                                                       | 5,00,000    |

**GRANTS RELEASED DURING FINANCIAL YEAR 2014-2015 FROM CONSUMER WELFARE FUND.**

| **Sl.No.**   | **Name of State**   | **Name of Institution/Organization/VCO’s**         | **Grant Released (in Rs.)**   |
|--------------|---------------------|----------------------------------------------------|-------------------------------|
| **1**        | Andhra Pradesh      | Government of Andhra Pradesh                       | 2,12,00,000                   |
| **2**        | Tamilnadu           | CONCERT                                            | 40,00,000                     |
| **3**        | Gujarat             | CERC, Ahmadabad                                    | 25,00,000                     |
|              | Gujarat             | CERC, Ahmadabad                                    | 25,00,000                     |
| **4**        | Haryana             | Government of Haryana                              | 2,00,00,000                   |
|              | Haryana             | Government of Haryana                              | 39,00,000                     |
| **5**        | Maharashtra         | Council For Fair Business Practices (CFBP), Mumbai | 6,00,000                      |
|              | Maharashtra         | HEALIS, Mumbai                                     | 75,00,000                     |
| **6**        | Nagaland            | Government of Nagaland                             | 2,38,00,000                   |
| **7**        | New Delhi           | National Consumer Helpline (NCH)                   | 1,00,00,000                   |
|              | New Delhi           | IIPA Consultancy Project                           | 66,25,000                     |
|              | New Delhi           | FICCI (MAC)                                        | 15,00,000                     |
|              | New Delhi           | VOICE                                              | 40,00,000                     |
|              | New Delhi           | Consumer Online Foundation                         | 6,00,000                      |
|              | New Delhi           | NCDRC                                              | 35,000                        |
|              | New Delhi           | NCDRC                                              | 15,000                        |
|              | New Delhi           | SAVERA                                             | 25,00,000                     |
|              | New Delhi           | IIPA(NCH)                                          | 1,00,00,000                   |
|              | New Delhi           | IIPA(SCHKRMP)                                      | 50,00,000                     |
| **8**        | Uttar Pradesh       | Consumer Co-ordination Council (CCC), Noida, U.P   | 25,00,000                     |
|              | Uttar Pradesh       | Consumer Co-ordination Council (CCC), Noida, U.P   | 3,50,000                      |
| **9**        | Uttarakhand         | MoundaDhunpurKalyanSamati, Dehradun                | 5,00,000                      |

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