Lok Sabha Question No. 553 (UNSTARRED), answered on 2016-04-27
Subject: e-Ticketing System
Ministry: RAILWAYS
Asked by: SANJAY SHAMRAO DHOTRE, BHARTRUHARI MAHTAB

## GOVERNMENT OF INDIA MINISTRY OF RAILWAYS

## LOK SABHA

## UNSTARRED QUESTION NO. 553 TO BE ANSWERED ON 27.04.2016

## E-TICKETING SYSTEM

553.  SHRI SANJAY DHOTRE: SHRI BHARTRUHARI MAHTAB:

Will the Minister of RAILWAYS be pleased to state:

- (a)  whether the performance of the Computerized Passenger Reservation  System,  Yatri  Ticket  Suvidha  Kendra  and  Next Generation  e-Ticketing  System  is  satisfactory  and  if  so,  the details thereof;
- (b) the extent to which the said ticketing system restrict the entry  of  unscrupulous  elements  from  denting  the  ticketing mechanism;
- (c)  the  details  of  the  steps  taken  by  the  Government  to expand the reach of the ticketing system; and
- (d)  the  other  steps  taken  by  the  Government  to  make  the ticketing system free from the unscrupulous elements?

## ANSWER

MINISTER OF STATE IN THE MINISTRY OF RAILWAYS

(SHRI MANOJ SINHA)

- (a) to (d): A Statement is laid on the Table of the House.

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STATEMENT REFERRED TO IN REPLY TO PARTS (a) TO (d) OF UNSTARRED  QUESTION  NO.553  BY  SHRI  SANJAY  DHOTRE AND  SHRI  BHARTRUHARI  MAHTAB  ANSWERED  IN  LOK SABHA ON 27.04.2016 REGARDING E-TICKETING SYSTEM

(a): At present, computerised reservation facility is available at approximately 3337 reservation centers, which are working satisfactorily.    Till  March  2016,  134  Yatri  Ticket  Suvidha Kendra (YTSK) licensees have been engaged. They are also working satisfactorily.

Next Generation e-Ticketing (NGET) which was launched on 28.04.2014, now has a capacity of booking 15000 tickets per minute and is working satisfactorily.

(b):  Adequate safeguards have been kept in the computerised Passenger  Reservation  System  (PRS)  and  internet  booking system to prevent its misuse by unscrupulous elements.

(c):  For the benefit of different categories of travelling public, the  Railways  have  introduced  ticketing  facilities  at  NonRailhead locations and India Post Offices so that the ticketing system can be accessed by people living in smaller towns and villages.    This  is  in  addition  to  e-ticketing  which  provides access to reservation system from the comfort of the home/office.

- (d):    In  addition  to  the  provisions  made  in  the  computerised PRS  and  internet  ticketing  system  to  prevent  misuse  of reserved  ticketing  system,  various  other  steps  have  been taken, some of which are as under:
- (i) Condition  of  carrying  original  proof  of  identity  by  any one passenger booked on a reserved ticket.
- (ii) Agents are debarred from booking tickets during first thirty minutes of opening of booking, i.e., from 0800 to 0830  hours  for  general  booking,  1000  to  1030  hours and 1100 to 1130 hours for Tatkal booking on AC class and Non-AC class respectively.
- (iii) In case of booking of reserved tickets through internet, only one booking in one user login session except for return/onward journey between 0800 and 1200 hours.
- (iv) The monthly limit of booking of tickets through internet by an individual user has now been revised to 6 tickets in a month instead of 10 tickets.

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