Lok Sabha Question No. 2762 (UNSTARRED), answered on 2016-08-03
Subject: Mobile Portability
Ministry: COMMUNICATIONS
Asked by: KAMLA DEVI PATLE

## GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS DEPARTMENT OF TELECOMMUNICATIONS

## LOK SABHA UNSTARRED QUESTION NO.2762 TO BE ANSWERED ON 3 RD  AUGUST, 2016

## MOBILE NUMBER PORTABILITY

†2762. SHRIMATI KAMLA DEVI PAATLE:

Will the Minister of COMMUNICATIONS be pleased to state:

- (a) the number of telecom subscribers  opted for Mobile Number Portability (MNP) along with the details of subscribers of each telecom company ported in and ported out, State and operator-wise;
- (b) whether complaint has been received for violation of MNP norms;
- (c) if  so,  the  details  thereof  and  the  action  taken  by  the  Government  thereon, operator-wise;
- (d) the details of the losses suffered by public sector telecom companies by the porting out of customers; and
- (e) the  remedial  measures  proposed  to  be  taken  by  the  Government  in  this regard?

## ANSWER

## THE MINISTER OF STATE (IC) OF THE MINISTRY OF COMMUNICATIONS & MINISTER OF STATE IN THE MINISTRY OF RAILWAYS (SHRI MANOJ SINHA)

- (a) As  the  telecom  licenses  are  issued  by  Department  of  Telecommunications (DoT) on Licensed Service Areas (LSA) basis, the details are being maintained LSA wise. The cumulative number of actual port-in and port-out, LSA wise and operator wise, till May 2016 is enclosed as Annexure-I and Annexure-II respectively.
- (b) & (c) After implementation of the Mobile Number Portability (MNP) in January 2011, Telecom Regulatory Authority of India (TRAI) received a number of complaints wherein the subscribers had reported that their porting requests were rejected by the donor operators on various grounds. The cumulative number of MNP complaints received in TRAI till December, 2015  is  20560.    On  examination  of  MNP  complaints,  it  was  noticed  that  in  many  cases, rejection of porting requests of the subscribers was not in accordance with the provisions of the regulations. Accordingly, directions were issued to concerned service providers to ensure compliance  of  MNP  regulations,  so  that  MNP  process  is  smooth  and  convenient  to  the subscribers.    In  addition,  show  cause  notices  were  also  issued  against  those  service providers  who  had  contravened  the  MNP  regulations.      Further,  TRAI  had  also  issued Telecommunication Mobile Number Portability (Fourth Amendment) Regulations, 2012 dated 19 th September,  2012  providing  financial  disincentives  for  unjustified  rejection  of  porting request and for violation of timelines specified in the regulations. So far financial disincentive of  Rs  9,45,95,000  (Rupees  nine  crore  forty  five  lakh  ninety  five  thousand  only)  has  been levied on the service providers under these regulations. The details of operator-wise financial disincentive imposed is enclosed at Annexure-III.

Apart  from  above,  a  total  number  of  9613  complaints  were  also  received  in TERM Cells (Telecom Enforcement, Resource and Monitoring Cells - a field unit of DoT) till 31 st May, 2016 and out of these 9611 complaints stand resolved by TERM Cells till date.

(d) The details of loss of subscribers to public sector telecom companies due to porting out are:

| Name of the Service Provider   | Total Number of Subscribers   | Total Number of Subscribers   | Total Number of Subscribers   |
|--------------------------------|-------------------------------|-------------------------------|-------------------------------|
| Name of the Service Provider   | Port Out                      | Port In                       | Gain/Loss                     |
| BSNL (CDMA)                    | 3238                          | 1857                          | -1381                         |
| BSNL (GSM)                     | 7972608                       | 6049358                       | -1923250                      |
| MTNL (GSM)                     | 441879                        | 121219                        | -320660                       |
| Total                          | 8417725                       | 6172434                       | -2245291                      |

(e) The  public  sector  telecom  companies  have  taken  number  of  measures  to improve the situation like improving quality  of Network by augmentation of BTSs in areas  where  congestion  is  being  observed,  optimizing  of  network,  monitoring  of Uptime of Base Transceiver Stations, and wide publicity through media highlighting the advantage of availing services from these telecom companies, etc.

Contd…3/-

## Details of Port-Out & Port-In subscriber, LSA Wise:

| Sr. No.   | Name of Licensed Service Area   | Total Number of Subscribers   | Total Number of Subscribers   |
|-----------|---------------------------------|-------------------------------|-------------------------------|
| Sr. No.   | Name of Licensed Service Area   | Port Out                      | Port In                       |
| 1         | Andhra Pradesh                  | 18,057,488                    | 18,053,511                    |
| 2         | Assam                           | 857,620                       | 850,640                       |
| 3         | Bihar                           | 6,974,539                     | 7,006,383                     |
| 4         | Delhi                           | 6,528,727                     | 6,516,026                     |
| 5         | Gujarat                         | 14,056,910                    | 14,059,679                    |
| 6         | Haryana                         | 7,417,523                     | 7,419,300                     |
| 7         | Himachal Pradesh                | 661,646                       | 659,549                       |
| 8         | Jammu & Kashmir                 | 58,942                        | 55,527                        |
| 9         | Karnataka                       | 21,032,548                    | 21,072,276                    |
| 10        | Kerala                          | 5,729,134                     | 5,739,439                     |
| 11        | Kolkata                         | 4,476,354                     | 4,210,208                     |
| 12        | Madhya Pradesh                  | 13,129,927                    | 13,108,300                    |
| 13        | Maharashtra                     | 12,068,500                    | 12,038,878                    |
| 14        | Mumbai                          | 8,916,365                     | 8,953,149                     |
| 15        | North East                      | 366,907                       | 361,666                       |
| 16        | Orissa                          | 3,884,852                     | 3,888,243                     |
| 17        | Punjab                          | 6,493,461                     | 6,544,110                     |
| 18        | Rajasthan                       | 16,674,592                    | 16,666,460                    |
| 19        | Tamil Nadu including Chennai    | 11,467,330                    | 11,442,914                    |
| 20        | Uttar Pradesh East              | 8,727,034                     | 8,699,316                     |
| 21        | Uttar Pradesh West              | 8,687,024                     | 8,652,807                     |
| 22        | West Bengal                     | 9,758,178                     | 10,027,220                    |
| Total     | Total                           | 1,86,025,601                  | 186,025,601                   |

Contd….4/-

Annexure-I

Annexure-II Details of Port-Out & Port-In subscriber, Operator Wise:

| Sr. No.   | Name of Telecom Operator   | Total Number of Subscribers   | Total Number of Subscribers   |
|-----------|----------------------------|-------------------------------|-------------------------------|
| Sr. No.   | Name of Telecom Operator   | Port Out                      | Port In                       |
| 1         | Bharti Airtel              | 4,800,890                     | 43,036,400                    |
| 2         | Vodafone                   | 4,865,448                     | 47,066,964                    |
| 3         | MTNL GSM                   | 441,879                       | 121,219                       |
| 4         | BSNL GSM                   | 7,972,608                     | 6,049,358                     |
| 5         | BSNL CDMA                  | 3,238                         | 1,857                         |
| 6         | Idea                       | 27,534,091                    | 45,617,841                    |
| 7         | Tata GSM                   | 17,834,939                    | 15,022,636                    |
| 8         | Tata CDMA                  | 3,990,306                     | 351,577                       |
| 9         | Aircel/Dishnet             | 15,662,184                    | 8,503,738                     |
| 10        | RCL CDMA                   | 6,331,933                     | 1,733,408                     |
| 11        | RCL GSM                    | 13,328,226                    | 9,168,191                     |
| 12        | RTL                        | 7,837,515                     | 4,751,185                     |
| 13        | Sistema Shyam CDMA         | 1,645,784                     | 749,097                       |
| 14        | Videocon                   | 3,563,047                     | 1,033,987                     |
| 15        | Quadrant GSM               | 336,046                       | 307,916                       |
| 16        | Quadrant CDMA              | 30,472                        | 56                            |
| 17        | Telenor                    | 7,045,980                     | 2,335,114                     |
| 18        | S Tel                      | 292,832                       | 12,622                        |
| 19        | Etisalat                   | 1,157,685                     | 7,147                         |
| 20        | Loop                       | 1,349,918                     | 154,004                       |
| 21        | Reliance Jio*              | 580                           | 1,284                         |
| Total     | Total                      | 1,86,025,601                  | 186,025,601                   |

Contd….5/-

## Annexure-III

| Financial disincentive levied on various service providers till date   | Financial disincentive levied on various service providers till date   | Financial disincentive levied on various service providers till date   |
|------------------------------------------------------------------------|------------------------------------------------------------------------|------------------------------------------------------------------------|
| Sr. No.                                                                | Name of Service Provider                                               | Total financial disincentive imposed (Rs.)                             |
| 1                                                                      | Aircel Ltd.                                                            | 15,827,000                                                             |
| 2                                                                      | Bharti Airtel Ltd.                                                     | 46,814,000                                                             |
| 3                                                                      | BSNL                                                                   | 10,985,000                                                             |
| 4                                                                      | Idea Cellular Ltd.                                                     | 5,482,000                                                              |
| 5                                                                      | Loop Mobile (India) Ltd.                                               | 241,500                                                                |
| 6                                                                      | MTNL                                                                   | 28,000                                                                 |
| 7                                                                      | Quadrant Televentures Ltd.                                             | 25,000                                                                 |
| 8                                                                      | Reliance Communication Ltd.                                            | 58,500                                                                 |
| 9                                                                      | Reliance Telecom Ltd.                                                  | 47,000                                                                 |
| 10                                                                     | SSTL-MTS Ltd.                                                          | 509,000                                                                |
| 11                                                                     | Tata Teleservices Ltd.                                                 | 2,333,500                                                              |
| 12                                                                     | Telewing (Uninor) Communication Ltd.                                   | 12,500                                                                 |
| 13                                                                     | Videocon Telecommunication Ltd.                                        | 4,000                                                                  |
| 14                                                                     | Vodafone (India) Ltd.)                                                 | 12,228,000                                                             |
| Grand Total                                                            | Grand Total                                                            | 94,595,000                                                             |

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