Lok Sabha Question No. 4054 (UNSTARRED), answered on 2016-08-10
Subject: Outstanding dues against Subscribers
Ministry: COMMUNICATIONS
Asked by: ASADUDDIN OWAISI, PARAYAMPARANBIL KUTTAPPAN BIJU

## GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS DEPARTMENT OF TELECOMMUNICATIONS

## LOK SABHA UNSTARRED QUESTION NO.4054 TO BE ANSWERED ON 10 TH   AUGUST, 2016

## OUTSTANDING DUES AGAINST SUBSCRIBERS

4054.  SHRI ASADUDDIN OWAISI: SHRI P.K. BIJU:

Will the Minister of COMMUNICATIONS be pleased to state:

- (a) whether a sizeable amount of dues are outstanding presently against mobile and landline subscribers of MTNL and BSNL in various telecom circles in the country;
- (b) if so, the details thereof, circle-wise;
- (c) the details of dues recovered during the previous year and the current year, circle and State-wise;
- (d) the measures taken/being taken by the Government for recovery of dues and fixing the responsibility for non-recovery so far; and
- (e) the  action  taken  against  the  defaulters  by  MTNL  and  BSNL  in  their  respective  service areas?

## ANSWER

## THE MINISTER OF STATE (IC) OF THE MINISTRY OF COMMUNICATIONS & MINISTER OF STATE IN THE MINISTRY OF RAILWAYS (SHRI MANOJ SINHA)

- (a)&(b) Circle-wise  details  of  outstanding  against  Mobile  and  Landline  subscribers  of Bharat Sanchar Nigam Limited (BSNL) and Mahanagar Telephone Nigam Limited (MTNL) as on 31 st March, 2016 are given in Annexure-I.
- (c) Circle  wise  details  of  dues  recovered  by  BSNL  and  MTNL  from  Landline  and  Mobile subscribers during the previous year and the current year are given in Annexure-II.
- (d)&(e) BSNL  and  MTNL  take  various  measures  to  recover  the  outstanding  dues  from customers.  These measures include:
-  Payment reminders through IVRS/SMS are issued to persuade the customers to make payment before disconnection of their telephones and in case of non-payment of dues by customers, phones are disconnected as per the schedule.
-  Graded  discount  scheme  to  incentivize  defaulting  customers,  for  clearance  of  old outstanding dues was introduced.

-  Legal proceedings wherever required are initiated against the defaulters for recovery of dues.
-  The State Governments have been requested to amend their respective Land Revenue Acts so that the defaulted Telephone dues of BSNL can be recovered as land revenue arrears.
-  Circle-wise and Year-wise target fixed for liquidation of outstanding dues are fixed to get the maximum realization.
-  Procedure for settlement of defaulter cases through Lok-Adalats has been introduced for recovery of outstanding telephone dues in respect of permanently closed connections.
-  In case any official/agency found responsible, action as per departmental guidelines are being taken which is a continuous process.
-  Recovery through Amnesty Scheme.
-  In the most cases outstanding billed are adjusted against security deposit to the extent level.

Contd…3/-

Circle-wise Details of Outstanding Dues in respect of Landline and Mobile Services of BSNL & MTNL as on 31 st March, 2016

| Sl. No.   | Name of the Circle   | (Amount in Crores of Rs.)   | (Amount in Crores of Rs.)   | (Amount in Crores of Rs.)   |
|-----------|----------------------|-----------------------------|-----------------------------|-----------------------------|
| Sl. No.   | Name of the Circle   | Land Line                   | Mobile                      | Total                       |
| A         | BSNL                 |                             |                             |                             |
| 1         | ANDAMAN & NICOBAR    | 3.95                        | 1.92                        | 5.87                        |
| 2         | ANDHRA PRADESH       | 104.45                      | 27.04                       | 131.49                      |
| 3         | ASSAM                | 54.16                       | 61.68                       | 115.84                      |
| 4         | BIHAR                | 243.62                      | 41.29                       | 284.91                      |
| 5         | JHARKHAND            | 82.08                       | 17.09                       | 99.17                       |
| 6         | GUJARAT              | 56.15                       | 8.22                        | 64.37                       |
| 7         | HARYANA              | 21.80                       | 2.64                        | 24.44                       |
| 8         | HIMACHAL PRADESH     | 8.81                        | 3.11                        | 11.92                       |
| 9         | JAMMU & KASHMIR      | 56.15                       | 65.26                       | 121.41                      |
| 10        | KARNATAKA            | 38.29                       | 12.87                       | 51.16                       |
| 11        | KERALA               | 56.90                       | 4.97                        | 61.87                       |
| 12        | MADHYA PRADESH       | 57.17                       | 16.94                       | 74.11                       |
| 13        | CHHATTISGARH         | 31.95                       | 8.21                        | 40.16                       |
| 14        | MAHARASHTRA          | 210.45                      | 70.24                       | 280.69                      |
| 15        | NORTH EAST-I         | 44.38                       | 42.73                       | 87.11                       |
| 16        | NORTH EAST-II        | 213.93                      | 83.53                       | 297.46                      |
| 17        | ODISHA               | 28.54                       | 26.63                       | 55.17                       |
| 18        | PUNJAB               | 26.91                       | 7.07                        | 33.98                       |
| 19        | RAJASTHAN            | 24.54                       | 3.86                        | 28.40                       |
| 20        | TAMIL-NADU           | 43.70                       | 5.32                        | 49.02                       |
| 21        | UTTAR PRADESH (EAST) | 270.18                      | 33.84                       | 304.02                      |
| 22        | UTTAR PRADESH (WEST) | 101.14                      | 16.47                       | 117.61                      |
| 23        | UTTARAKHAND          | 16.19                       | 4.96                        | 21.15                       |
| 24        | WEST BENGAL          | 89.43                       | 24.38                       | 113.81                      |
| 25        | KOLKATTA T.D.        | 164.11                      | 18.66                       | 182.77                      |
| 26        | CHENNAI T.D.         | 19.99                       | 5.53                        | 25.52                       |
| B         | MTNL                 |                             |                             |                             |
| 1         | DELHI                | 458.17                      | 116.15                      | 574.32                      |
| 2         | MUMBAI               | 209.64                      | 51.35                       | 260.99                      |

Contd…4/-

Annexure-II Circle wise details of dues recovered by BSNL and MTNL from Landline and Mobile subscribers during the previous year (2015-16) and the current year 2016-17 (In Rupees crores)

| Sl. No.                 | Name of the Unit   | Amount recovered in 2015-16   | Amount recovered in 2015-16   | Amount recovered in 2015-16   | Amount recovered in 2016-17   | Amount recovered in 2016-17   | Amount recovered in 2016-17   | Total Recovery     |
|-------------------------|--------------------|-------------------------------|-------------------------------|-------------------------------|-------------------------------|-------------------------------|-------------------------------|--------------------|
| Sl. No.                 | Name of the Unit   | Land Line                     | Mobile                        | Total                         | Land Line                     | Mobile                        | Total                         | Total Recovery     |
| A BSNL                  |                    |                               |                               |                               |                               |                               | (up to 31.05.2016)            | (up to 31.05.2016) |
| 1 ANDEMAN & NICOBAR     | 3.15               | 0.51                          | 3.66                          | 0.72                          | 0.03                          | 0.75                          | 4.41                          |                    |
| 2 ANDHRA PRADESH        | 78.67              | 20.76                         | 99.43                         |                               | 7.52 1.49                     | 9.01                          |                               | 108.44             |
| 3 ASSAM                 | 13.42              | 8.48                          |                               | 21.90                         | 1.01                          | 3.27                          | 4.28                          | 26.18              |
| 4 BIHAR                 | 35.88              | 14.77                         | 50.65                         |                               | 1.50                          | 0.56                          | 2.06                          | 52.72              |
| 5 JHARKHAND             | 15.58              | 6.68                          | 22.26                         |                               | 1.02                          | 0.69                          | 1.71                          | 23.97              |
| 6 GUJARAT               | 19.99              | 3.81                          | 23.80                         | 12.19                         |                               | 1.02                          | 13.21                         | 37.01              |
| 7 HARYANA               | 8.97               | 0.86                          |                               | 9.83                          | 3.07                          | 0.52                          | 3.59                          | 13.42              |
| 8 HIMACHAL PRADESH      | 3.44               | 1.23                          | 4.67                          | 1.11                          |                               | 0.26                          | 1.37                          | 6.05               |
| 9 JAMMU & KASHMIR       | 8.09               | 9.68                          | 17.77                         | 1.59                          |                               | 9.02                          | 10.61                         | 28.38              |
| 10 KARNATAKA            | 17.45              | 6.11                          | 23.56                         | 7.98                          |                               | 0.83                          | 8.81                          | 32.37              |
| 11 KERALA               | 25.39              | 1.73                          |                               | 27.12                         | 11.49                         | 0.62                          | 12.11                         | 39.23              |
| 12 MADHYA PRADESH       | 17.27              | 5.40                          | 22.67                         |                               | 6.42                          | 4.47                          | 10.89                         | 33.56              |
| 13 CHHATTISGARH         | 4.56               | 2.31                          | 6.87                          | 1.70                          |                               | 1.22                          | 2.92                          | 9.79               |
| 14 MAHARASHTRA          | 74.07              | 34.81                         | 108.88                        |                               | 21.65                         | 2.06                          | 23.71                         | 132.59             |
| 15 NORTH EAST-I         | 11.28              | 9.68                          | 20.96                         | 0.59                          |                               | 1.18                          | 1.77                          | 22.73              |
| 16 NORTH EAST-II        | 107.26             | 18.53                         | 125.79                        |                               | 0.63                          | 1.23                          | 1.86                          | 127.65             |
| 17 ORISSA               | 8.63               | 6.86                          | 15.49                         | 1.84                          | 1.57                          |                               | 3.41                          | 18.90              |
| 18 PUNJAB               | 13.46              | 6.07                          | 19.53                         |                               | 4.89                          | 0.28                          | 5.17                          | 24.70              |
| 19 RAJASTHAN            | 10.65              | 1.54                          | 12.19                         | 4.20                          | 1.06                          |                               | 5.26                          | 17.45              |
| 20 TAMIL-NADU           | 21.69              | 1.23                          |                               | 22.92                         | 6.58                          | 0.36                          | 6.94                          | 29.86              |
| 21 UTTAR PRADESH(EAST)  | 66.02              | 6.51                          |                               | 72.53                         | 3.65                          | 0.75                          | 4.40                          | 76.92              |
| 22 UTTAR PRADESH.(WEST) | 21.66              | 2.17                          | 23.83                         | 2.80                          |                               | 1.74                          | 4.54                          | 28.37              |
| 23 UTTRANCHAL           | 4.82               | 1.88                          |                               | 6.70                          | 1.20                          | 0.87                          | 2.07                          | 8.77               |
| 24 WEST BENGAL          | 16.11              | 7.76                          |                               | 23.87                         | 2.43                          | 0.68                          | 3.11                          | 26.98              |
| 25 KOLKATA              | 61.18              | 2.37                          |                               | 63.55                         | 4.88                          | 0.37                          | 5.25                          | 68.81              |
| 26 CHENNAI              | 8.45               | 2.85                          |                               | 11.30                         | 3.14                          | 0.15                          | 3.29                          | 14.60              |
| B MTNL                  |                    |                               |                               |                               |                               |                               | (up to 30.06.2016)            | (up to 30.06.2016) |
| 1 DELHI                 | 52.41              | 21.99                         | 74.40                         | 21.81                         | 20.12                         |                               | 41.93                         | 116.33             |
| 2 MUMBAI                | 57.62              | 10.01                         | 67.63                         | 24.73                         | 0.34                          |                               | 25.07                         | 92.70              |

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