Lok Sabha Question No. 1664 (UNSTARRED), answered on 2016-07-27
Subject: BPOs
Ministry: ELECTRONICS AND INFORMATION TECHNOLOGY
Asked by: GOKARAJU GANGA RAJU

## GOVERNMENT OF INDIA MINISTRY OF ELECTRONICS AND INFORMATION TECHNOLOGY

## LOK SABHA

## UNSTARRED QUESTION NO.  1664

TO BE ANSWERED ON: 27.07.2016

## BPOs

## 1664.       DR. GOKARAJU GANGA RAJU:

Will the Minister of Electronics & Information Technology be pleased to state: -

- (a) whether the Government is implementing India BPO Promotion Scheme through STPI and is providing Capital Incentive Scheme for new BPO projects across the country;
- (b) if  so,  the  details  thereof  and  the  new  BPO  projects,  which  have  been  given  financial assistance  under Capital  Incentive  Scheme during  each of the last two  years  and the current year, State-wise including Andhra Pradesh;
- (c) whether in the wake of automation in the IT Sector, BPO industries are going to face job cuts in the coming years; and
- (d) if  so,  the  details  thereof  and  the  measures  the  Government  have  taken  to  protect  the BPO industry?

## ANSWER

## MINISTER  OF STATE FOR MINISTRY OF ELECTRONICS AND INFORMATION TECHNOLOGY (SHRI P.P. CHAUDHARY)

(a)  and  (b):    Under  Digital  India  programme,  the  Government  has  approved  India  BPO Promotion Scheme (IBPS) for promotion of BPO/ITES operations across the country, with an outlay of about ₹ 493 crore with Capital and various Incentive Support of upto ₹ 1 lakh/seat for employment  generation  and  balanced  regional  growth  of  IT/ITES  sector  across  the  country. About 48,300 seats have been planned with distribution across State(s)/UT(s) including the State of Andhra Pradesh based on population percentage as per Census 2011, excluding metro cities including  their  urban  agglomeration  viz.  Bangalore,  Chennai,  Hyderabad,  Kolkata,  Mumbai, Delhi-NCR,  and  Pune  and  States  of  North  East  Region  (NER).The  state-wise  allocation  of BPO/ITES seats is at Annexure . For selection of companies under IBPS, online bidding, through Request  For  Proposal  (RFP)  document  was  published  by  implementing  agency  i.e.  Software Technology Parks of India (STPI) on 30.04.2016 with last date of bid submission as 08.07.2016. The details of the scheme are available at www.deity.gov.in/ibps

(c) and (d): The IT-BPO industry continues to be a net hirer. The technology automation has  not  replaced  labor,  but  improved  productivity  and  provided  workers  the  time  to  focus  on other tasks involving complex decision making and social interactions. Rather, the adoption of new  technology  has created jobs,  increased  productivity,  raised  earnings,  and  increased  the demand for skilled labor.

*******

## Annexure

| IBPS BPO Seats Distribution across State(s)/UT(s) based on population %as per Census 2011   | IBPS BPO Seats Distribution across State(s)/UT(s) based on population %as per Census 2011   | IBPS BPO Seats Distribution across State(s)/UT(s) based on population %as per Census 2011   | IBPS BPO Seats Distribution across State(s)/UT(s) based on population %as per Census 2011   | IBPS BPO Seats Distribution across State(s)/UT(s) based on population %as per Census 2011   |
|---------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------|
| State/UT                                                                                    | Population                                                                                  | Population %                                                                                | Seats by population%                                                                        | Seats Rounded-off to nearest hundred                                                        |
| Andhra Pradesh                                                                              | 493,86,799                                                                                  | 4.56                                                                                        | 2,189                                                                                       | 2200                                                                                        |
| Bihar                                                                                       | 1040,99,452                                                                                 | 9.61                                                                                        | 4,615                                                                                       | 4600                                                                                        |
| Chhattisgarh                                                                                | 255,45,198                                                                                  | 2.36                                                                                        | 1,132                                                                                       | 1100                                                                                        |
| Goa                                                                                         | 14,58,545                                                                                   | 0.13                                                                                        | 65                                                                                          | 100                                                                                         |
| Gujarat                                                                                     | 604,39,692                                                                                  | 5.58                                                                                        | 2,679                                                                                       | 2700                                                                                        |
| Haryana*                                                                                    | 230,44,841                                                                                  | 2.13                                                                                        | 1,022                                                                                       | 1000                                                                                        |
| Himachal Pradesh                                                                            | 68,64,602                                                                                   | 0.63                                                                                        | 304                                                                                         | 300                                                                                         |
| Jammu &Kashmir                                                                              | 125,41,302                                                                                  | 1.16                                                                                        | 556                                                                                         | 600                                                                                         |
| Jharkhand                                                                                   | 329,88,134                                                                                  | 3.05                                                                                        | 1,462                                                                                       | 1500                                                                                        |
| Karnataka*                                                                                  | 525,95,898                                                                                  | 4.86                                                                                        | 2,333                                                                                       | 2300                                                                                        |
| Kerala                                                                                      | 334,06,061                                                                                  | 3.09                                                                                        | 1,481                                                                                       | 1500                                                                                        |
| Madhya Pradesh                                                                              | 726,26,809                                                                                  | 6.71                                                                                        | 3,219                                                                                       | 3200                                                                                        |
| Maharashtra*                                                                                | 889,10,077                                                                                  | 8.21                                                                                        | 3,941                                                                                       | 3900                                                                                        |
| Orrisa                                                                                      | 419,74,218                                                                                  | 3.88                                                                                        | 1,861                                                                                       | 1900                                                                                        |
| Punjab                                                                                      | 277,43,338                                                                                  | 2.56                                                                                        | 1,230                                                                                       | 1200                                                                                        |
| Rajasthan                                                                                   | 685,48,437                                                                                  | 6.33                                                                                        | 3,039                                                                                       | 3000                                                                                        |
| Telangana*                                                                                  | 274,44,644                                                                                  | 2.53                                                                                        | 1,214                                                                                       | 1200                                                                                        |
| Tamilnadu*                                                                                  | 634,51,020                                                                                  | 5.86                                                                                        | 2,813                                                                                       | 2800                                                                                        |
| Uttar Pradesh*                                                                              | 1991,69,960                                                                                 | 18.39                                                                                       | 8,827                                                                                       | 8800                                                                                        |
| Uttarakhand                                                                                 | 100,86,292                                                                                  | 0.93                                                                                        | 447                                                                                         | 400                                                                                         |
| West Bengal*                                                                                | 771,63,579                                                                                  | 7.13                                                                                        | 3,422                                                                                       | 3400                                                                                        |
| Andaman &Nicobar Island                                                                     | 3,80,581                                                                                    | 0.04                                                                                        | 17                                                                                          | 100                                                                                         |
| Chandigarh                                                                                  | 10,55,450                                                                                   | 0.10                                                                                        | 47                                                                                          | 100                                                                                         |
| Dadra &Nagar Haveli                                                                         | 3,43,709                                                                                    | 0.03                                                                                        | 15                                                                                          | 100                                                                                         |
| Daman &Diu                                                                                  | 2,42,911                                                                                    | 0.02                                                                                        | 11                                                                                          | 100                                                                                         |
| Lakshadweep                                                                                 | 64,429                                                                                      | 0.01                                                                                        | 3                                                                                           | 100                                                                                         |
| Puducherry                                                                                  | 12,47,953                                                                                   | 0.12                                                                                        | 55                                                                                          | 100                                                                                         |
| Total                                                                                       | 10828,23,931                                                                                | 100.00                                                                                      | 48,000                                                                                      | 48,300                                                                                      |

## Note:

1. Total 48,000 seats have been distributed based on population percentage among States/UTsas per Census 2011, and then rounded-off to nearest 100.
2. Minimum seats support for a State/UT = 100
3. *Population of all the States of North East Region and Urban Agglomeration Population of certain cities [Bengaluru, Chennai, Delhi-NCR (Gurgaon, Faridabad, Noida), Hyderabad, Kolkata, Mumbai, Pune] is subtracted from the respective State's Population and subsequently from overall population of Country.