Lok Sabha Question No. 2158 (UNSTARRED), answered on 2026-02-12
Subject: Unauthorised Toll Collection in Assam
Ministry: ROAD TRANSPORT AND HIGHWAYS
Asked by: Shri Pradyut Bordoloi

## GOVERNMENT OF INDIA MINISTRY OF ROAD TRANSPORT AND HIGHWAYS

## LOK SABHA UNSTARRED QUESTION NO. 2158

ANSWERED ON 12 TH  FEBRUARY, 2026

## UNAUTHORISED TOLL COLLECTION IN ASSAM

2158.  SHRI PRADYUT BORDOLOI:

## Will the Minister of ROAD TRANSPORT AND HIGHWAYS

सड़क परिवहन औि िाजमार्ग मंत्री

be pleased to state:

- (a) whether the Government is aware that the illegal or unauthorised toll booths  are  operating  in  the  State  of  Assam,  if  so,  details  thereof including  the  number  of  such  toll  booths  and  the  money  collected  by each such toll booth since their establishment;
- (b) whether any action has been taken against such toll booths, if so, the details  thereof  including  the  number  of  toll  booths  closed,  amount  of monetary  imposition  (if  any)  and  any  other  action  taken,  if  not,  the reasons therefor;
- (c) the details regarding the number of complaints received concerning the misconduct or arbitrary practice by the toll operators in Assam and the action taken thereon; and
- (d) whether the Government is aware of public concerns and objections raised by commuters in Assam regarding the imposition of toll collection at  Rangamati  (NH-37)  and  Ratowa  (NH-15),  particularly  in  view  of  the condition of road infrastructure and limited transport alternatives in the region, if so, the corrective measures taken thereon?

## ANSWER

THE MINISTER OF ROAD TRANSPORT AND HIGHWAYS

(SHRI NITIN JAIRAM GADKARI)

- (a) & (b) No case of illegal or unauthorised establishment of fee plazas in the State of Assam has been reported.  All user fee plazas on National Highways have been established as per the respective user fee notification  published  in  the  Gazette  of  India,  in  accordance  with  the provisions  of  the  National  Highways  Fee  (Determination  of  Rates  and Collection)  Rules,  2008,  and  the  Concession  Agreement.  Further,  the Government  through  its  executing  agencies  monitors  all  fee  plazas  to ensure compliance with the National Highways Fee Rules, 2008.
- (c) The details of complaint received for the Financial Year 2025-26 are broadly  regarding  waiting  time  &  Fastag  issues,  non-Maintenance  of Toilet  Block  &  Premises  etc.   The  complaints  regarding  Fee  Plaza received by National Highways Authority of India (NHAI) in Assam are as below:

Through Public Grievance Portal: 15 Nos. Through Rajmargyatra Portal: 79 Nos and Through 1033 helpline: 770 Nos.

All the complaints received have been examined thoroughly and disposed/resolved accordingly.

Some  other  complaints  received  over  mobile  phone/whatsapp/social media regarding Telipara Fee Plaza for not allowing users benefit of 5% of Gross Vehicle Weight as per Gazette Notification dated 16.07.2018. In this  regard,  a  penalty  of  Rs.  10  Lakh  imposed  on  the  toll  collecting agency,  M/s  Riddhi  Siddhi  Associates  for  non-compliance  of  above statutory provisions on dated 06.10.2025.

Further, for lapses of fee collecting agency for Non-Maintenance of Toilet Block & Premises as per the Norms, a penalty of Rs 2.00 Lakhs imposed on the agency in Balachera fee plaza.

In  addition,  as  per  First  Information  Report  (FIR)  an  FIR  filed  by  Uttar Pradesh Special Task Force (STF) dated 22.01.2025 in the State of UP regarding the involvement in the fraudulent activity of unauthorized fee collection in Madanpur Fee Plaza in Assam, the Contract Agreement of User  fee  Collecting  agency  M/s  MB  Consortium  was  terminated  and debarred by NHAI on 18.03.2025.

- (d)  Rangamati  (NH-37)  and  Ratowa  (NH-15)  fee  plazas  have  been established as per Gazette of India Notification No. S.O. 2233 (E) dated 10 th   June,  2024  &  S.  O.  3442  (E)  dated  2 nd   August, 2024 in accordance

with the general policy for establishment of user fee plazas on National Highways.

There  are  already  various  provisions  for  discounts  in  user  fees  and monthly passes for local and regular users of National Highways across the country, in accordance with the NH Fee Rules, 2008.

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