Lok Sabha Question No. 2920 (UNSTARRED), answered on 2016-05-11
Subject: Redressal of Grievances
Ministry: RAILWAYS
Asked by: SUNIL BALIRAM GAIKWAD, SUDHEER GUPTA, BIDYUT BARAN MAHATO, KUNWAR HARIBANSH SINGH, HEENA VIJAYKUMAR GAVIT, VIJAYSINH MOHITE PATIL, DHANANJAY BHIMRAO MAHADIK, VIJAY KUMAR S.R., SUPRIYA SADANAND SULE, RAJEEV SHANKARRAO SATAV

## GOVERNMENT OF INDIA MINISTRY OF RAILWAYS

## LOK SABHA UNSTARRED QUESTION NO.2920

TO BE ANSWERED ON 11.05.2016

## REDRESSAL OF GRIEVANCES

## 2920. DR. SUNIL BALIRAM GAIKWAD:

SHRI SUDHEER GUPTA:

SHRI BIDYUT BARAN MAHATO:

KUNWAR HARIBANSH SINGH:

DR. HEENA VIJAYKUMAR GAVIT:

SHRI MOHITE PATIL VIJAYSINH SHANKARRAO:

SHRI DHANANJAY MAHADIK:

SHRI S. R. VIJAYAKUMAR:

SHRIMATI SUPRIYA SULE:

SHRI SATAV RAJEEV:

Will the Minister of RAILWAYS be pleased to state:

- (a)  the  number  of  grievances  of  serving  and  retired  railway  employees received during each of the last three years and the current year;
- (b)  whether  the  Government  has  decided  to  develop  an  online  system  for redressal of  grievances of  railway  employees and if  so,  the  details  thereof along with the main focus on the grievance redressal system;
- (c) whether the Government  has  directed the Railways to create a mechanism of appeal against a particular decision of an authority and if so, the details thereof;
- (d) the time by which the said online system is likely to be operational; and
- (e)  the  other  steps  taken/being  taken  by  the  Government  for  welfare  of railway employees?

## ANSWER

MINISTER OF STATE IN THE MINISTRY OF RAILWAYS

( SHRI MANOJ SINHA )

- (a) to (e) : A Statement is laid on the Table of the House.

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STATEMENT REFERRED TO IN REPLY TO PARTS (a) TO (e) OF UNSTARRED QUESTION  NO.2920  BY  DR.  SUNIL  BALIRAM  GAIKWAD,  SHRI  SUDHEER GUPTA,  SHRI  BIDYUT  BARAN  MAHATO,  KUNWAR  HARIBANSH  SINGH,  DR. HEENA VIJAYKUMAR GAVIT, SHRI MOHITE PATIL VIJAYSINH SHANKARRAO, SHRI DHANANJAY MAHADIK, SHRI S. R. VIJAYAKUMAR, SHRIMATI SUPRIYA SULE  AND  SHRI  SATAV  RAJEEV  TO  BE  ANSWERED  IN  LOK  SABHA  ON 11.05.2016 REGARDING REDRESSAL OF GRIEVANCES.

(a)  to  (e)  A  large  number  of  grievances  of  serving  and  retired  railway employees relating to their service matters are received at various levels of Railway administration viz. Division, Zone and Railway Board, consolidated list  of  which  is  not  maintained  separately.  Such  cases  are  examined  and appropriate action is taken to redress the grievances. At present, there is no separate  on-line  system  for  redressal  of  grievances  of  serving  and  retired railway employees. However, serving and retired railway employees register their  grievances  on-line  on  the  Centralized  Public  Grievance  Redress  And Monitoring  System  (CPGRAMS)  developed  by  Department  of  Administrative Reforms and Public Grievances. These grievances are analyzed and remitted to the concerned Railway authorities for speedy redressal. In addition to this, Ministry of Railways have decided to develop an on-line system for redressal of grievances of retired/serving railway employees. The focus of this system will be service related matters and it will have a provision for the aggrieved person to make an appeal against the decision to the next higher authority. This on-line system is likely to be operational by the end of June, 2016.

The  other  steps  taken  by  the  Government  for  welfare  of  railway employees include holding of Pension Adalat, payment of ex-gratia compensation to the families of deceased Railway employees who die in  harness,  grant  of  necessary assistance from Railway Minister Welfare & Relief  Fund  for  railway,  developing  occupational  skills  and  assistance  to physically challenged employees  and their wards in need of special equipments,  women  empowerment  activities  for  working  railway  women including crèches and day-care centres, canteen facility for railway employees,  grant  of  scholarship  to  wards  of  railway  employees  perusing higher education etc.

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