Lok Sabha Question No. 5405 (UNSTARRED), answered on 2026-03-25
Subject: Sanchar Saathi 2.0 Portal/Platform
Ministry: COMMUNICATIONS
Asked by: Smt. Anita Nagarsingh Chouhan

## GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS DEPARTMENT OF TELECOMMUNICATIONS

## LOK SABHA UNSTARRED QUESTION NO. 5405 TO BE ANSWERED ON 25 TH  MARCH, 2026

## SANCHAR SAATHI 2.0 PORTAL/PLATFORM

## †5405. SMT. ANITA NAGARSINGH CHOUHAN:

Will the Minister of COMMUNICATIONS be pleased to state:

(a) whether  the  Government  has  launched  the  'Sanchar  Saathi  2.0'  portal/platform  with  the objective of providing protection to citizens against problems such as cyber fraud, mobile theft and fake SIM cards and if so, the key objectives and features thereof;

(b) whether the facilities for blocking/tracing mobile phones, identifying suspicious SIM cards and filing complaints by consumers are being provided through this platform;

(c) whether  the  Government  has  established  coordination  with  Telecom  Service  Providers (TSPs), State Governments and Law Enforcement Agencies (LEAs) for the effective utilisation of the said portal; and

(d) if  so, the details of the major steps taken and the future action plan of the Government to further strengthen citizen security and ensure effective control over digital fraud?

## ANSWER

## MINISTER OF STATE FOR COMMUNICATIONS AND RURAL DEVELOPMENT (DR. PEMMASANI CHANDRA SEKHAR)

(a) & (b) Department  of  Telecommunications  (DoT)  has  developed  Sanchar  Saathi,  a  citizen centric initiative, with the objective to prevent misuse of telecommunications resources in digital frauds. It  is  available as  web portal (www.sancharsaathi.gov.in) and mobile App.  Key features of Sanchar Saathi,  inter-alia,  includes  facilitating  citizens  to  report  suspected  fraud  communications,  to  know mobile connections in their name & report connections which are not required or not taken by them, to report lost/ stolen mobile handsets, to check genuineness of mobile handset.

(c) DoT has developed Digital Intelligence Platform (DIP) which is a secure online platform for bidirectional  information  sharing  with  stakeholders  for  prevention  of  misuse  of  telecom  resources  in cyber-crimes  and  financial  frauds.  More  than  1,400  organisations  have  been  on-boarded  on  DIP, including central security agencies, Police departments of 36 States and Union territories, Indian Cyber Crime Coordination Centre (I4C), banks, Unified Payments Interface (UPI) service providers, payment system operators and Telecom Service Providers (TSPs).

(d) Along  with  Sanchar  Saathi  and  DIP,  some  of  the  other  prominent  measures  undertaken  to strengthen citizen security & ensure effective control over digital fraud are as follows:

- i. International Incoming Spoofed Calls Prevention System (CIOR): This is a system to identify and block incoming international spoofed calls displaying Indian mobile numbers that appear to be originating from within India. Such calls are, inter-alia, being misused to impersonate government officials in cyber-frauds like digital-arrests.
- ii. ASTR: This is an artificial intelligence and big data analytics tool that identifies suspicious mobile connections. Such numbers are shared with TSPs through DIP.
- iii. Financial Fraud Risk Indicator (FRI): This is a risk-based metric that categorises a suspicious mobile  number  according  to  its  probability  of  being  associated  with medium, high  or very high risk  of  financial  fraud.  FRI  empowers  stakeholders  -  especially  banks,  non-banking financial companies (NBFCs) and UPI service providers - to prioritise enforcement and take additional customer protection measures like enhanced due diligence and adoption of necessary real-time  response  protocols  (alerts,  transaction  delays,  warnings,  transaction  decline  etc.)  for flagged mobile numbers.

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