Lok Sabha Question No. 4049 (UNSTARRED), answered on 2016-08-10
Subject: Refund for e-Ticket and Railway Ticket Passengers
Ministry: RAILWAYS
Asked by: HARI NARAYAN RAJBHAR

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## GOVERNMENT OF INDIA MINISTRY OF RAILWAYS

## LOK SABHA

## UNSTARRED QUESTION NO. 4049 TO BE ANSWERED ON 10.08.2016

## REFUND FOR E-TICKET AND RAILWAY TICKET PASSENGERS

## 4049.  SHRI HARINARAYAN RAJBHAR:

Will the Minister of RAILWAYS be pleased to state:

- (a) the time  period within which  refund  is  provided  to the passengers holding reserved tickets in the event of cancellation of a train;
- (b)    whether  there  is  a  difference  in  time  period  between  e-ticket and the ticket purchased from the counter;
- (c)  if so, the details thereof and the reasons therefor;
- (d) whether the Railways is planning to increase the time period of getting  refund  of  reserved  passenger  tickets  purchased  from  the counter; and
- (e)  if so, the details thereof?

## ANSWER

MINISTER OF STATE IN THE MINISTRY OF RAILWAYS

( SHRI RAJEN GOHAIN)

- (a) to (e): A Statement is laid on the Table of the House.

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STATEMENT  REFERRED  TO  IN  REPLY  TO  PARTS  (a)  TO  (e)  OF UNSTARRED QUESTION NO. 4049 BY SHRI HARINARAYAN RAJBHAR TO  BE  ANSWERED  IN  LOK  SABHA  ON  10.08.2016  REGARDING REFUND FOR E-TICKET AND RAILWAY TICKET PASSENGERS.

(a):    As  per  extant rule,  in case of cancellation of trains, automatic refund of fare on confirmed or RAC or Waitlisted e-tickets is directly credited to the account from which booking transactions took place. Online cancellation or filing of TDR is not required in such case.  For PRS  counter  ticket,  when  the  train  is  cancelled  due  to  unforeseen circumstances  such  as  accident,  breach  or  flood,  refund  of  fare  is permissible  across  the  counter  within  three  days  excluding  the scheduled day of departure of the train.

(b)&(c): Comparative important cancellation & Refund rules for PRS counter ticket and  e- ticket are as under:

| PRS COUNTER TICKET                                                                                                                                              | E-TICKET                                                                                                                                                                                                                                                                |
|-----------------------------------------------------------------------------------------------------------------------------------------------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| (i) Cancellation and Refund of fare on confirmed PRS counter tickets is permissible across PRS counter upto 4 hours before the scheduled departure of the train | (i) For refund of fare on e-tickets, online cancellation/TDR have to be filed as the case may be upto 4 hours before the scheduled departure of the train and refund of permissible refund amount is credited to the account from which booking transaction took place. |
| (ii) Cancellation and refund of fare on RAC/Waitlisted PRS counter tickets is permissible up to thirty minutes before the                                       | (ii) In case of RAC e-ticket, the same can be cancelled/TDR can be filed online upto thirty minutes before the scheduled departure of the train. In case of waitlisted e-ticket on                                                                                      |

| scheduled departure of the train.                                                                                                                                                                                                                                                       | which status of all the passengers is on waiting list after preparation of reservation chart, the refund of fare is directly credited to the account from which booking transaction took place.                                                                  |
|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| (iii) In case of cancellation of trains, or PRS counter ticket, when the train is cancelled due to unforeseen circumstances such as accident, breach or flood refund of fare is permissible across the counter within three days excluding the scheduled day of departure of the train. | (iii) In case of cancellation of trains, automatic refund of fare on confirmed or RAC or Waitlisted e- tickets is directly credited to the account from which booking transactions took place. Online cancellation or filing of TDR is not required in such case |

(d):  At present, there is no such proposal.

(e):  Does not arise.

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