Lok Sabha Question No. 2949 (UNSTARRED), answered on 2016-03-15
Subject: Kisan Call Centres
Ministry: AGRICULTURE AND FARMERS WELFARE
Asked by: NISHIKANT  DUBEY, SAKUNTALA LAGURI

## GOVERNMENT OF INDIA MINISTRY OF AGRICULTURE AND FARMERS WELFARE DEPARTMENT OF AGRICULTURE, COOPERATION AND FARMERS WELFARE

## LOK  SABHA UNSTARRED QUESTION NO.2949

TO BE ANSWERED ON THE  15 TH  MARCH, 2016

## KISAN CALL CENTRES

2949.  SHRI NISHIKANT DUBEY: SHRIMATI SAKUNTALA LAGURI:

Will the Minister of AGRICULTURE AND FARMERS WELFARE   ‡ãðŠãäÓã एवं कसान कयाण

½ãâ¨ããè be pleased to state:

- (a) the number of Kisan Call Centres approved and functioning in various States of the country including details thereof, State-wise and location-wise;
- (b) whether these call centres are sufficient to provide adequate information to the farmers;
- (c) if  so,  the  details  thereof  along  with  the  steps  taken  by  the  Government  to strengthen these call centres; and
- (d) whether the Government is considering to set up more such centres in various States of the country including backward and tribal areas of Jharkhand, if so, the details thereof, State-wise, locationwise along with the time by which these centres are likely to be set up?

## ANSWER

MINISTER OF  STATE IN THE  MINISTRY OF  AGRICULTURE AND  FARMERS  WELFARE

‡ãðŠãäÓã एवं कसान कयाण ½ãâ¨ããÊã¾ã ½ãñâ Àã·¾ã ½ãâ¨ããè ( SHRI MOHANBHAI KUNDARIYA )

- (a): The  Department  of  Agriculture  &  Cooperation  &  Farmers  Welfare (DAC&FW) Government of India has set up Kisan Call Centres (KCCs) at 14 locations  covering  all  the  States  and  Union  Territories  in  the  country  to provide information on queries of farmers in the area of agriculture and allied subjects. Farmers can call from 6 AM to 10 PM on toll free helpline number 1800 180 1551 throughout the year and get replies to their queries pertaining to agriculture and allied sectors in their own language. The details of Kisan Call Centres (KCCs) at different locations in the country are given at Annexure-I.
- (b): Yes, Madam.

(c): The  Kisan  Call  Centers  are  adequately  equipped  with  modern  technology  to respond efficiently to farmers' queries in the shortest possible time. These centres have state  of  the  art  features  viz.  Internet  Protocol  Private  Branch  Exchange  (IPPBX), redundant Internet band with, 100% call recording/call replay, call barging, voice mail service during call waiting or when KCC is not working and SMS to caller farmers giving a gist of reply given by KCC.

(d): No, Madam. State-wise flow of calls is monitored closely and a decision to set up an  independent  Call  Centre  is  taken  whenever  calls  in  a  State  increase  beyond  a threshold.    As  of  now,  Call  Centres  located  at  14  places  are  adequately  serving  the needs  of  farmers  in  the  entire  country.  As  far  as  Jharkhand  is  concerned,  the  KCC located at Patna is capable of responding to all the farmers of the State.

## Annexure I

## Kisan Call Centre Locations State / UT- wise and Languages

| Sl No   | Location         | States/ UTs Covered   | Language                 |
|---------|------------------|-----------------------|--------------------------|
| 1       | Hyderabad        | Andhra Pradesh        | Telugu                   |
| 1       | Hyderabad        | Telangana             | Telugu                   |
| 2       | Patna            | Bihar                 | Hindi                    |
| 2       | Patna            | Jharkhand             | Hindi                    |
| 3       | Jaipur           | Delhi                 | Hindi                    |
| 3       | Jaipur           | Rajasthan             | Hindi                    |
| 4       | Ahmadabad        | Gujarat               | Gujarati                 |
| 4       | Ahmadabad        | Dadra & Nagar Haveli  | Gujarati                 |
| 4       | Ahmadabad        | Daman & Diu           | Goan                     |
| 5       | Chandigarh       | Haryana               | Hindi/Haryanvi           |
| 5       | Chandigarh       | Punjab                | Punjabi                  |
| 5       | Chandigarh       | Chandigarh            | Punjabi                  |
| 5       | Chandigarh       | Himachal Pradesh      | Hindi                    |
| 6       | Jammu            | Jammu & Kashmir       | Dogri, Kashmiri, Ladakhi |
| 6       | Jammu            | Kerala                | Malayalam                |
| 8       | Jabalpur         | Lakshadweep           | Malayalam Hindi          |
| 8       | Jabalpur         | Chhattisgarh          | Hindi                    |
|         |                  | Madhya Pradesh        |                          |
| 9 10    | Pune             | Maharashtra           | Marathi                  |
| 9 10    | Pune             | Tamil                 |                          |
|         | Coimbatore       | Nadu                  | Tamil                    |
|         | Coimbatore       | Puducherry            | Tamil                    |
|         | Coimbatore       | Andaman & Nicobar     | Tamil                    |
| 11      | Kanpur           | Uttar Pradesh         | Hindi                    |
| 11      | Kanpur           | Uttarakhand           | Hindi                    |
| 12 13   | Kolkata Guwahati | West Bengal,          | Bengali                  |
| 12 13   | Kolkata Guwahati | Sikkim                | Sikkimese                |
|         |                  | Arunachal Pradesh     | Adi                      |
|         |                  | Assam                 | Assamese                 |
|         |                  | Manipur               | Manipuri                 |
|         |                  | Meghalaya             | Khasi                    |
|         |                  | Mizoram               | Mizo                     |
|         |                  | Nagaland              | Nagamese                 |
| 14      | Bhubaneswar      | Odisha                | Oriya                    |

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