Lok Sabha Question No. 781 (UNSTARRED), answered on 2025-12-04
Subject: Theft Complaints at Airports
Ministry: CIVIL AVIATION
Asked by: Shri Gurjeet Singh Aujla

## GOVERNMENT OF INDIA MINISTRY OF CIVIL AVIATION

## LOK SABHA

## UNSTARRED QUESTION NO. : 781

(TO BE ANSWERED ON THE 4th December 2025)

## THEFT COMPLAINTS AT AIRPORTS

## 781.    SHRI GURJEET SINGH AUJLA

Will the Minister of CIVIL AVIATION                                 be pleased to state:-

(a)  whether  the  Government is aware of reports that gold jewellery and other high-value  items  have  gone  missing  during  the  security-screening  process, particularly at X-ray/baggage check points at various airports across the country and if so, the details thereof;

(b)  whether  the  Government  proposes  to  order  a  full  investigation,  in  liaison with the Bureau of Civil Aviation Security (BCAS) and Airports Authority of India (AAI), into such incidents of theft at security-screening points and if so, the details thereof;

(c)  whether  the  Government  proposes  to  deploy  robust  CCTV  coverage, conduct  random  audits  and  strengthen baggage-handling  oversight at all security screening zones to prevent such incidents and if so, the details thereof; and

(d) whether the Government proposes to institute a compensation and grievance redressal mechanism for passengers who report losses, with a fast-track process and if so, the details thereof?

## ANSWER

## Minister of State in the Ministry of CIVIL AVIATION

## (Shri Murlidhar Mohol)

(a) to (b): A total of 09 theft incidents have been reported since 01.01.2025 to 27.11.2025  during  the  security  screening  process  at  the  airports.  The  airportwise list of incidents is attached at Annexure. The incidents of theft are a law and  order  issue,  which  is  a  State  subject.  As  and  when  such  incidents  are brought  to  notice,  complaints  are  lodged  with  the  local  police,  which  takes further action.

(c):    Bureau  of  Civil  Aviation  Security  (BCAS),  being  the  aviation  security regulator  in  the  country,  has  issued  regulations  that  all  areas  of  the  terminal building of the airports should be covered by CCTV coverage.  Also, to prevent incidents of theft at the airports, the following steps are taken: (i) Frisking of ground handling staff is being done while leaving the airports. (ii) Deployment  of  airline security staff  in  the  Baggage  Makeup  Area (BMA)/Baggage Breakup Area (BBA) around the cargo-hold area of the airline. (iii)  Establishment  of  Central  Industrial  Security  Force  (CISF)  help  desk counters at the airports for receipt of complaints of theft from passengers and to further hand over the complaint to the local police. (iv)  Deployment  of  expert  and  trained  personnel  at  CCTV  Control  Room  to keep a close watch by CCTV. (v) Airlines are advised from time to time to perform effective supervision of its security staff to frisk and check loaders engaged in loading and unloading of baggage from the BMA to aircraft and vice versa. (vi) Foot patrolling is being done by Aviation Security Group (ASG) / Airport Security  Unit  (APSU)  staff  at  departure  and  arrival  forecourt  area  as  well  as BMA and BBA. (vii)    Close  coordination  is  being  maintained  between  CISF  and  the  Airline

Security staff to track any suspicious movement.

(d): The  Centralised Public Grievance Redress  And  Monitoring  System (CPGRAMS)  portal,  Integrated  Grievance  Redress  Mechanism  (INGRAM) portal and Air Sewa mobile app/web portal of the Government of India serve as the mechanism  for  lodging  complaints/grievances  by the air passengers, including complaints regarding mishandling of luggage.

******

No. of theft incidents at airports (from 01.01.2025 to 27.11.2025)

| S. No.   | Name of Airport   |   No. of Incidents |
|----------|-------------------|--------------------|
| 1        | Bengaluru         |                 04 |
| 2        | Hyderabad         |                 01 |
| 3        | IGI Airport       |                 01 |
| 4        | Mumbai            |                 01 |
| 5        | Nagpur            |                 01 |
| 6        | Rajkot            |                 01 |
|          | Total             |                 09 |

## Annexure