Lok Sabha Question No. 244 (STARRED), answered on 2016-05-11
Subject: Digitisation of Services
Ministry: COMMUNICATIONS AND INFORMATION TECHNOLOGY
Asked by: JAGDAMBIKA PAL

## GOVERNMENT OF INDIA

## MINISTRY OF COMMUNICATIONS AND INFORMATION TECHNOLOGY (DEPARTMENT OF ELECTRONICS & INFORMATION TECHNOLOGY)

## LOK SABHA STARRED QUESTION NO. *244

TO BE ANSWERED ON: 11.05.2016

## DIGITISATION OF SERVICES

## *244.    SHRI JAGDAMBIKA PAL:

Will the Minister of Communications & Information Technology be pleased to state: -

- (a)        whether  a  number  of  citizen  centric  services  are  being  digitised  and  if  so,  the details thereof;
- (b)     whether some deficiencies/complaints in the working of schemes including those in digital/online mode have been received and if so, the details thereof; and
- (c)     whether the Government proposes to make these services available both in online and offline modes and if so, the details thereof?

## ANSWER

MINISTER FOR COMMUNICATIONS AND INFORMATION TECHNOLOGY (SHRI RAVI SHANKAR PRASAD)

- (a) to (c):   A Statement is laid on the Table of the House.

## STATEMENT REFERRED TO IN REPLY TO LOK SABHA STARRED QUESTION NO *244 FOR 11-05-2016 REGARDING DIGITISATION OF SERVICES

(a): Yes,  Sir.  The  Government  of  India  is  implementing  the  Digital  India programme to transform India  into  a  digitally  empowered  society  and  knowledge economy.  One  of  the  primary  focus  areas  of  Digital  India  is Pillar  5:  eKrantiElectronic  delivery  of  services. e-Kranti  aims  to  ensure  a  Government  wide transformation by delivering all Government services electronically to the citizens through  integrated  and  interoperable  systems  via  multiple  modes,  while  ensuring efficiency,  transparency  &  reliability  of  such  services  at  affordable  costs.  In  eKranti, 44 Mission Mode Projects (13 Central, 17 State and 14 Integrated MMPs) are  being  implemented.  Under  the  25  operational  MMPs  222  services  are  being provided. Also, More than 192 crore e-transactions have been reported since 01 st Jan 2016.

Services  being  provided  online  include  income  tax,  passport,  immigration,  core banking, pension grievance redressal, courts, police, RTI, utility payments, licenses, social  welfare  schemes,  agriculture,  municipality,  land  record,  vehicle  registration and  driving  license,  public  distribution  system  (PDS)  and  financial  inclusion (banking accounts, Jan Dhan Yojna, Suraksha Bima & Jeevan Jyoti Bima policy) etc.

The details related to initiatives for electronic delivery of citizen centric services are:

-  1.99  lakh  Common  Service  Centres  (CSCs)  have  been  made  operational  and 1,40,751 Kms OFC Pipe laid and over 1,12,884 kms optical fibre have been laid for providing connectivity to 50,465 Gram Panchayats to deliver services to citizens in rural areas,. Rural tele-density has crossed 50.09%. Guidelines for Spectrum sharing and trading and liberalisation of Spectrum have been issued.
-  More than 2 crore passport applications have been processed.
-  100 crore plus Aadhaar enrolments have completed so far.
-  12 lakh Digital Lockers have already been opened to store and share documents with agencies.
-  Over  1  crore  students  have  registered  for  online  provisioning  of  scholarships through the National Scholarship Portal. 21 scholarship schemes from 9 Ministries/Departments are registered.
-  Aadhaar  enabled  biometric  Digital  Life  Certificate,  namely  Jeevan  Pramaan  have been successfully processed for 5.25 lakh pensioners.
-  Through  e-Hospital/ORS  (Online  Registration  System),  21.96  lakh  appointments have been availed at 37 major hospitals.
-  More  than  19  lakh  citizens  have  registered  on  MyGov  platform  to  exchange ideas/suggestions with the Government.
-  Approximately, 63 lakh citizens have registered to access open government data.
-  Wi-Fi is being provided by BSNL at 2500 locations.
-  National Institute for Electronics & Information Technology (NIELIT) has trained 5.5 lakh students for IT sector jobs.
-  Under  Digital  Literacy  Program  (Digital  Saksharta  Abhiyan),  around  33.74  lakh candidates have been enrolled for training, 24.43 lakh candidates trained and 6.35 lakh candidates certified.
-  Several guidelines and policies have been issued e.g. Policy on Adoption of Open Source Software for Government of India, Framework for Adoption of Open Source Software  in  e-Governance  Systems,  Policy  on  Open  Application  Programming Interfaces  (APIs)  for  Government  of  India,  Policy  on  Collaborative  Application Development  by  Opening  the  Source  Code  of  Government  Applications  and Application Development & Re-Engineering Guidelines for Cloud Ready Applications.

(b): No, Sir.

(c): Yes, Sir. Under e-Kranti, the Government of India has made concerted effort to make  offline  Government  services  to  be  also  delivered  through  online  mode, ensuring that all citizens would have access to them, thereby improving the quality of basic governance on an unprecedented scale.

e-Kranti has a three tier architecture. The Common Service Centres (CSCs) are the front-end  delivery  points  for  a  range  of  citizen  services.  The  common  man  feels empowered when he is able to get a service in a transparent manner, at a convenient location  and  at  an  affordable  cost.  These  centers  also  provide  employment  to  the entrepreneurs  running  them,  besides  being  useful  in  rolling  out  all  kinds  of governmental  schemes  such  as  those  for  financial  inclusion,  enumeration  of  data, insurance and IT education.

The  second  tier  is  of  the  common  and  support  infrastructure  that  can  allow information to be shared electronically between different agencies of the government  and  with  citizens.  Included  in  it,  are  the  State  Wide  Area  Networks (SWANs), which form the converged backbone network for data, voice and video throughout a state / UT, the State Data Centers (SDCs) which can provide common secure IT infrastructure to host state-level e-government applications and data, the middleware gateways i.e National e-Governance Service Delivery Gateway (NSDG),  State  e-Governance  Service  Delivery  Gateway  (SSDG)  and  Mobile  eGovernance Service Delivery Gateway (MSDG). The Government has implemented Meghraj  (GI-Cloud)  to  accelerate  delivery  of  e-services  in  the  country  while optimizing  ICT  spending  of  the  Government.  National  Cloud  is  a  state-of-the-art secured  government  cloud  set  up  providing  services  over  the  ICT  infrastructure spanning its National Data Centers.

The  third  tier  comprises  the  44  Mission  Mode  Projects  (MMPs)  which  will transform  high  priority  citizen  services  from  their  current  manual  delivery  into  edelivery. Each MMP is owned and spearheaded by the relevant Ministry/Department of  the  government  or  by  a  state  government,  and  is  called  Mission  Mode  Project because it has a definite timetable, service levels, project implementation team and process reengineering plans.

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