Lok Sabha Question No. 27 (UNSTARRED), answered on 2016-02-24
Subject: Revenue through Tickets Online and Offline Sale
Ministry: RAILWAYS
Asked by: OM BIRLA

## GOVERNMENT OF INDIA MINISTRY OF RAILWAYS

## LOK SABHA

## UNSTARRED QUESTION NO.27 TO BE ANSWERED ON 24.02.2016

## REVENUE THROUGH TICKETS ONLINE AND OFFLINE SALE

27. SHRI OM BIRLA:

Will the Minister of RAILWAYS be pleased to state:

- (a)    the  number  of  bookings  made  and  revenue  generated therefrom  by  railways  through  tickets  on  IRCTC  website  during the last three years and the current year, zone-wise;
- (b) the number of bookings made and revenue generated therefrom by railways through offline and online ticketing respectively  during  the  last  three  years  and  the  current  year, zone-wise; and
- (c)  the details of the steps taken by the Ministry to improve the performance of IRCTC website?

## ANSWER

MINISTER OF STATE IN THE MINISTRY OF RAILWAYS

(SHRI MANOJ SINHA)

- (a) to (c):  A Statement is laid on the Table of the House.

*****

STATEMENT  REFERRED  TO  IN  REPLY  TO  PARTS  (a)  TO  (c)  OF UNSTARRED QUESTION NO. 27 BY SHRI OM BIRLA TO BE ANSWERED IN  LOK  SABHA  ON  24.02.2016  REGARDING  REVENUE  THROUGH TICKETS ONLINE AND OFFLINE SALE. (a)  &  (b):  The  zone-wise  details  of  approximate  number  of  tickets issued through Indian Railway Catering and Tourism Corporation Ltd. (IRCTC)  and  across  computerised  Passenger  Reservation  System (PRS) counters and earnings therefrom during the last three years and the current year (up to January, 2016) are given in the Appendix. (c): System improvement is a continuous and ongoing process. Various steps have been taken to improve the performance of IRCTC website which include the following significant measures:-

- i. Additional  servers  have  been  deployed  to  increase  system capacity to handle traffic on website. The per minute ticket booking  capacity  has  been  increased  to  12900  tickets  as against 7200 tickets per minute earlier.
- ii. The timings for reservation under Tatkal scheme have been staggered  and  now  it  opens  at  1000  hours  on  the  previous day of  journey  from  train  originating  station  for  AC  classes whereas that for non-AC classes starts at 1100 hours which has significantly improved the performance of the website.

*****

APPENDIX REFERRED TO IN REPLY TO PARTS (a) AND (b) OF UNSTARRED QUESTION NO. 27 BY SHRI OM BIRLA TO BE ANSWERED IN LOK  SABHA  ON  24.02.2016  REGARDING  REVENUE  THROUGH  TICKETS ONLINE AND OFFLINE SALE.

Zone-wise  details  of  number  of  tickets  issued  through  Indian  Railway Catering and Tourism Corporation Ltd. (IRCTC) and across computerised Passenger Reservation System (PRS) counters and earnings therefrom

| FOR THE FINANCIAL YEAR 2012-13   | FOR THE FINANCIAL YEAR 2012-13       | FOR THE FINANCIAL YEAR 2012-13       | FOR THE FINANCIAL YEAR 2012-13   | FOR THE FINANCIAL YEAR 2012-13   |
|----------------------------------|--------------------------------------|--------------------------------------|----------------------------------|----------------------------------|
|                                  | Number of tickets issued ( in lakhs) | Number of tickets issued ( in lakhs) | Earnings ( ` in crores)          | Earnings ( ` in crores)          |
| Zonal Railway                    | Through internet (IRCTC)             | Through PRS counters                 | Through internet (IRCTC)         | Through PRS counters             |
| Central                          | 132.32                               | 190.26                               | 833.60                           | 1256.35                          |
| East Central                     | 50.93                                | 94.57                                | 322.69                           | 612.58                           |
| East Coast                       | 48.78                                | 56.76                                | 285.22                           | 393.56                           |
| Eastern                          | 58.01                                | 108.86                               | 383.32                           | 689.43                           |
| Konkan                           | 4.70                                 | 5.61                                 | 30.69                            | 31.23                            |
| North Central                    | 19.90                                | 23.46                                | 115.80                           | 128.97                           |
| North Eastern                    | 41.65                                | 65.94                                | 241.85                           | 391.92                           |
| North East Frontier              | 23.37                                | 64.21                                | 164.51                           | 567.98                           |
| Northern                         | 306.96                               | 366.29                               | 2208.07                          | 2743.75                          |
| North Western                    | 46.90                                | 71.63                                | 304.91                           | 487.91                           |
| South East Central               | 21.68                                | 33.52                                | 123.40                           | 196.56                           |
| South Central                    | 96.05                                | 106.58                               | 500.16                           | 660.38                           |
| South Eastern                    | 58.44                                | 88.93                                | 375.95                           | 633.25                           |
| Southern                         | 231.86                               | 215.37                               | 1174.22                          | 1321.73                          |
| South Western                    | 78.76                                | 77.19                                | 435.49                           | 534.89                           |
| West Central                     | 27.74                                | 34.50                                | 127.98                           | 159.93                           |
| Western                          | 138.49                               | 165.19                               | 929.07                           | 1104.31                          |
| Total                            | 1386.54                              | 1768.87                              | 8556.93                          | 11914.73                         |

13,221.22

| Zone-wise details of number of Catering and Tourism computerised Passenger Reservation   | Zone-wise details of number of Catering and Tourism computerised Passenger Reservation   | tickets issued Corporation Ltd. System   | through Indian Railway (IRCTC) and across (PRS) counters and   | through Indian Railway (IRCTC) and across (PRS) counters and   |                                |
|------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------|------------------------------------------|----------------------------------------------------------------|----------------------------------------------------------------|--------------------------------|
| FOR THE FINANCIAL YEAR 2013-14                                                           | FOR THE FINANCIAL YEAR 2013-14                                                           | FOR THE FINANCIAL YEAR 2013-14           | FOR THE FINANCIAL YEAR 2013-14                                 | FOR THE FINANCIAL YEAR 2013-14                                 | FOR THE FINANCIAL YEAR 2013-14 |
|                                                                                          | Number of tickets issued (in lakhs)                                                      | Number of tickets issued (in lakhs)      | Earnings ( ` in crores)                                        | Earnings ( ` in crores)                                        |                                |
| Zonal Railway                                                                            | Through internet (IRCTC)                                                                 | Through PRS counters                     | Through internet (IRCTC)                                       | Through PRS counters                                           |                                |
| Central                                                                                  | 152.98                                                                                   | 179.61                                   | 1,120.94                                                       | 1,395.84                                                       |                                |
| East Central                                                                             | 61.14                                                                                    | 88.63                                    | 457.90                                                         | 689.47                                                         |                                |
| East Coast                                                                               | 57.91                                                                                    | 53.74                                    | 397.13                                                         | 434.39                                                         |                                |
| Eastern                                                                                  | 67.45                                                                                    | 103.28                                   | 515.62                                                         | 762.51                                                         |                                |
| Konkan                                                                                   | 5.68                                                                                     | 5.89                                     | 39.63                                                          | 37.30                                                          |                                |
| North Central                                                                            | 23.06                                                                                    | 21.85                                    | 155.08                                                         | 138.65                                                         |                                |
| North Eastern                                                                            | 48.06                                                                                    | 61.12                                    | 319.46                                                         | 425.66                                                         |                                |
| North East Frontier                                                                      | 27.64                                                                                    | 63.74                                    | 228.95                                                         | 672.14                                                         |                                |
| Northern                                                                                 | 348.71                                                                                   | 334.72                                   | 2,902.58                                                       | 2,933.49                                                       |                                |
| North Western                                                                            | 55.37                                                                                    | 68.14                                    | 425.41                                                         | 555.98                                                         |                                |
| South East Central                                                                       | 26.27                                                                                    | 31.61                                    | 176.04                                                         | 216.31                                                         |                                |
| South Central                                                                            | 113.80                                                                                   | 100.49                                   | 691.69                                                         | 739.08                                                         |                                |
| South Eastern                                                                            | 66.22                                                                                    | 84.83                                    | 499.51                                                         | 722.65                                                         |                                |
| Southern                                                                                 | 254.80                                                                                   | 203.90                                   | 1,503.44                                                       | 1,473.94                                                       |                                |
| South Western                                                                            | 90.03                                                                                    | 72.72                                    | 613.45                                                         | 617.78                                                         |                                |
| West Central                                                                             | 34.34                                                                                    | 33.98                                    | 183.96                                                         | 185.87                                                         |                                |
| Western                                                                                  | 156.71                                                                                   | 154.72                                   | 1,234.51                                                       | 1,220.16                                                       |                                |
| Total                                                                                    | 1590.17                                                                                  | 1662.97                                  | 11,465.30                                                      | 13,221.22                                                      |                                |

Zone-wise  details  of  number  of  tickets  issued  through  Indian  Railway Catering and Tourism Corporation Ltd. (IRCTC) and across computerised Passenger Reservation System (PRS) counters and earnings therefrom

| FOR THE FINANCIAL YEAR 2014-15   | FOR THE FINANCIAL YEAR 2014-15      | FOR THE FINANCIAL YEAR 2014-15      | FOR THE FINANCIAL YEAR 2014-15   | FOR THE FINANCIAL YEAR 2014-15   |
|----------------------------------|-------------------------------------|-------------------------------------|----------------------------------|----------------------------------|
|                                  | Number of tickets issued (in lakhs) | Number of tickets issued (in lakhs) | Earnings ( ` in crores)          | Earnings ( ` in crores)          |
| Zonal Railway                    | Through internet (IRCTC)            | Through PRS counters                | Through internet (IRCTC)         | Through PRS counters             |
| Central                          | 179.78                              | 171.32                              | 1,500.47                         | 1,427.32                         |
| East Central                     | 72.33                               | 80.26                               | 644.38                           | 666.58                           |
| East Coast                       | 67.25                               | 50.32                               | 548.97                           | 444.56                           |
| Eastern                          | 79.40                               | 95.63                               | 698.64                           | 755.08                           |
| Konkan                           | 6.37                                | 5.57                                | 49.79                            | 37.42                            |
| North Central                    | 28.52                               | 22.11                               | 200.56                           | 143.09                           |
| North Eastern                    | 50.89                               | 56.27                               | 389.88                           | 415.06                           |
| North East Frontier              | 32.76                               | 58.86                               | 334.14                           | 714.65                           |
| Northern                         | 394.55                              | 303.12                              | 3,791.51                         | 2,896.00                         |
| North Western                    | 66.26                               | 64.72                               | 603.82                           | 578.96                           |
| South East Central               | 28.65                               | 29.05                               | 219.15                           | 220.15                           |
| South Central                    | 124.67                              | 89.75                               | 887.64                           | 730.74                           |
| South Eastern                    | 78.27                               | 78.10                               | 709.85                           | 703.98                           |
| Southern                         | 282.08                              | 188.57                              | 1,917.34                         | 1,488.46                         |
| South Western                    | 103.00                              | 69.14                               | 852.72                           | 643.57                           |
| West Central                     | 44.53                               | 35.42                               | 283.94                           | 215.92                           |
| Western                          | 175.18                              | 141.23                              | 1,615.73                         | 1,192.07                         |
| Total                            | 1814.49                             | 1539.44                             | 15,248.53                        | 13,273.61                        |

| Zone-wise details of number of tickets issued through Indian Railway Catering and Tourism Corporation Ltd. (IRCTC) and across computerised Passenger Reservation System (PRS) counters and earnings therefrom   | Zone-wise details of number of tickets issued through Indian Railway Catering and Tourism Corporation Ltd. (IRCTC) and across computerised Passenger Reservation System (PRS) counters and earnings therefrom   | Zone-wise details of number of tickets issued through Indian Railway Catering and Tourism Corporation Ltd. (IRCTC) and across computerised Passenger Reservation System (PRS) counters and earnings therefrom   | Zone-wise details of number of tickets issued through Indian Railway Catering and Tourism Corporation Ltd. (IRCTC) and across computerised Passenger Reservation System (PRS) counters and earnings therefrom   | Zone-wise details of number of tickets issued through Indian Railway Catering and Tourism Corporation Ltd. (IRCTC) and across computerised Passenger Reservation System (PRS) counters and earnings therefrom   |
|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| FOR THE FINANCIAL YEAR 2015-16 ( up to January, 2016)                                                                                                                                                           | FOR THE FINANCIAL YEAR 2015-16 ( up to January, 2016)                                                                                                                                                           | FOR THE FINANCIAL YEAR 2015-16 ( up to January, 2016)                                                                                                                                                           | FOR THE FINANCIAL YEAR 2015-16 ( up to January, 2016)                                                                                                                                                           | FOR THE FINANCIAL YEAR 2015-16 ( up to January, 2016)                                                                                                                                                           |
| Zonal Railway                                                                                                                                                                                                   | Number of tickets issued ( in lakhs)                                                                                                                                                                            | Number of tickets issued ( in lakhs)                                                                                                                                                                            | Earnings ( ` in crores)                                                                                                                                                                                         | Earnings ( ` in crores)                                                                                                                                                                                         |
| Zonal Railway                                                                                                                                                                                                   | Through internet (IRCTC)                                                                                                                                                                                        | Through PRS counters                                                                                                                                                                                            | Through internet (IRCTC)                                                                                                                                                                                        | Through PRS counters                                                                                                                                                                                            |
| Central                                                                                                                                                                                                         | 161.27                                                                                                                                                                                                          | 130.65                                                                                                                                                                                                          | 1,457.55                                                                                                                                                                                                        | 1,105.45                                                                                                                                                                                                        |
| East Central                                                                                                                                                                                                    | 65.72                                                                                                                                                                                                           | 63.45                                                                                                                                                                                                           | 622.08                                                                                                                                                                                                          | 538.35                                                                                                                                                                                                          |
| East Coast                                                                                                                                                                                                      | 62.52                                                                                                                                                                                                           | 40.56                                                                                                                                                                                                           | 555.25                                                                                                                                                                                                          | 368.39                                                                                                                                                                                                          |
| Eastern                                                                                                                                                                                                         | 76.27                                                                                                                                                                                                           | 76.15                                                                                                                                                                                                           | 712.55                                                                                                                                                                                                          | 606.28                                                                                                                                                                                                          |
| Konkan                                                                                                                                                                                                          | 6.19                                                                                                                                                                                                            | 4.62                                                                                                                                                                                                            | 52.00                                                                                                                                                                                                           | 31.87                                                                                                                                                                                                           |
| North Central                                                                                                                                                                                                   | 26.07                                                                                                                                                                                                           | 18.27                                                                                                                                                                                                           | 196.54                                                                                                                                                                                                          | 122.55                                                                                                                                                                                                          |
| North Eastern                                                                                                                                                                                                   | 49.62                                                                                                                                                                                                           | 46.20                                                                                                                                                                                                           | 407.06                                                                                                                                                                                                          | 347.59                                                                                                                                                                                                          |
| North East Frontier                                                                                                                                                                                             | 33.74                                                                                                                                                                                                           | 47.05                                                                                                                                                                                                           | 366.62                                                                                                                                                                                                          | 599.04                                                                                                                                                                                                          |
| Northern                                                                                                                                                                                                        | 352.56                                                                                                                                                                                                          | 238.03                                                                                                                                                                                                          | 3,571.96                                                                                                                                                                                                        | 2,344.86                                                                                                                                                                                                        |
| North Western                                                                                                                                                                                                   | 60.31                                                                                                                                                                                                           | 51.45                                                                                                                                                                                                           | 584.33                                                                                                                                                                                                          | 472.81                                                                                                                                                                                                          |
| South East Central                                                                                                                                                                                              | 26.03                                                                                                                                                                                                           | 23.55                                                                                                                                                                                                           | 213.33                                                                                                                                                                                                          | 181.90                                                                                                                                                                                                          |
| South Central                                                                                                                                                                                                   | 113.78                                                                                                                                                                                                          | 70.53                                                                                                                                                                                                           | 868.47                                                                                                                                                                                                          | 586.76                                                                                                                                                                                                          |
| South Eastern                                                                                                                                                                                                   | 71.97                                                                                                                                                                                                           | 63.19                                                                                                                                                                                                           | 691.91                                                                                                                                                                                                          | 579.26                                                                                                                                                                                                          |
| Southern                                                                                                                                                                                                        | 255.44                                                                                                                                                                                                          | 147.00                                                                                                                                                                                                          | 1,842.42                                                                                                                                                                                                        | 1,175.16                                                                                                                                                                                                        |
| South Western                                                                                                                                                                                                   | 93.52                                                                                                                                                                                                           | 54.91                                                                                                                                                                                                           | 816.85                                                                                                                                                                                                          | 511.26                                                                                                                                                                                                          |
| West Central                                                                                                                                                                                                    | 38.82                                                                                                                                                                                                           | 27.93                                                                                                                                                                                                           | 271.68                                                                                                                                                                                                          | 176.66                                                                                                                                                                                                          |
| Western                                                                                                                                                                                                         | 154.58                                                                                                                                                                                                          | 109.91                                                                                                                                                                                                          | 1,509.79                                                                                                                                                                                                        | 936.79                                                                                                                                                                                                          |
| Total                                                                                                                                                                                                           | 1648.41                                                                                                                                                                                                         | 1213.45                                                                                                                                                                                                         | 14,740.39                                                                                                                                                                                                       | 10,684.98                                                                                                                                                                                                       |