Lok Sabha Question No. 3963 (UNSTARRED), answered on 2016-08-10
Subject: Disposal of Postal Articles
Ministry: COMMUNICATIONS
Asked by: SATISH CHANDRA DUBEY, JANAK RAM

## GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS DEPARTMENT OF POSTS

## LOK SABHA UNSTARRED QUESTION NO.3963 TO BE ANSWERED ON 10 TH   AUGUST, 2016

## DISPOSAL OF POSTAL ARTICLES

- †3963. SHRI SATISH CHANDRA DUBEY: SHRI JANAK RAM:

Will the Minister of COMMUNICATIONS be pleased to state:

- (a) the details of postal material being disposed of by the department of posts every month;
- (b) the increase in quantum of ordinary letters, speed post and express parcel during the last three years; and
- (c) the  action  taken  by  the  Government  for  effective  delivery  of  posts  so  as  to  compete  with  the private companies in this regard?

## ANSWER

## THE MINISTER OF STATE (IC) OF THE MINISTRY OF COMMUNICATIONS & MINISTER OF STATE IN THE MINISTRY OF RAILWAYS (SHRI MANOJ SINHA)

- (a) As per the Department of Posts' Annual Report (2015-16), the average volume of postal articles delivered by the Department of Posts every month is 50 crore approximately. The category wise details are placed at Annexure.
- (b) The quantum of  ordinary  letters,  speed  post  and  express  parcel  during  2012-13,  2013-14  and 2014-15 as per the Annual Reports of the Department for the corresponding years is as under :
- (c) The Department has taken the following measures for effective delivery of mail:
- i) The operational network for transmission of mail has been redesigned and the mail processes streamlined resulting in faster processing, transmission and delivery of mail.
- ii) Automated  Mail  Processing  Centres  have  been  established  in  Delhi  and  Kolkata  in  order  to expedite mail sorting.
- iii) To ensure fast and secure transmission of parcels/ e-commerce articles, the Department has implemented dedicated point to point transmission of mail by road on 35 routes across the country covering 46 cities.
- iv)  Nodal  and  mechanized  delivery  of  parcels/  e-commerce  articles  has  been  introduced  in  select areas to expedite the delivery of voluminous parcels.
- v) Surprise  visits  are  undertaken  by  the  senior  officers  of  the  Department  to  the  mail  offices  and delivery post offices to check efficient disposal of mail. Regular visits are also undertaken by the Public Relation Inspectors to monitor the performance of the postmen in their delivery beats.
- vi)  The Department has developed various Key Performance Indicators for efficient monitoring of the performance of various processing hubs and delivery post offices for Speed Post, Registered Post and e-commerce articles which are analyzed at various level.

| S.   | Category         | In Crores   | In Crores   | In Crores   |
|------|------------------|-------------|-------------|-------------|
| No.  | Category         | 2012-13     | 2013-14     | 2014-15     |
| 1.   | Ordinary Letters | 202.35      | 208.72      | 206.92      |
| 2.   | Speed Post       | 45.00       | 36.99       | 39.88       |
| 3.   | Express Parcel   | 0.98        | 0.96        | 1.38        |

## Details of average number of postal articles delivered every month by Department of Posts (Annual Report 2015-16) referred to in part (a) of the question

| S. No.               | Category             |   Average number of article (in Lakh) |
|----------------------|----------------------|---------------------------------------|
| 1.                   | Postcard             |                               1625    |
| 2.                   | Speed Post           |                                335    |
| 3.                   | Registered Post      |                                145    |
| 4.                   | Insured Letter       |                                  0.7  |
| 5.                   | Value Payable Letter |                                  0.35 |
| 6.                   | Unregistered Letter  |                               1725    |
| 7.                   | Registered Newspaper |                                408    |
| 8.                   | Express Parcel       |                                 11.5  |
| 9.                   | Registered Parcel    |                                  9    |
| 10.                  | Insured Parcel       |                                  0.9  |
| 11.                  | Value Payable Parcel |                                  4    |
| 12.                  | Unregistered Parcel  |                                 62    |
| 13.                  | Registered Packet    |                                  4.25 |
| 14.                  | Value Payable Packet |                                  2    |
| 15.                  | Unregistered Packet  |                                685    |
| Total Postal Article | Total Postal Article |                               5017.7  |

********