Lok Sabha Question No. 731 (UNSTARRED), answered on 2025-12-04
Subject: Rajmarg Yatra an NHAI-One Mobile Application
Ministry: ROAD TRANSPORT AND HIGHWAYS
Asked by: Shri Dushyant Singh, Shri Praveen Patel, Shri Basavaraj Bommai, Shri Dhaval Laxmanbhai Patel, Shri Vishweshwar Hegde Kageri, Shri Bunty Vivek Sahu, Smt. Poonamben Hematbhai Maadam, Shri Suresh Kumar Kashyap, Shri Naba Charan Majhi

## be pleased to state:

- (a)  whether  the  Government  has  launched  the  Rajmarg  Yatra  and NHAI-One Mobile Application across all National Highways (NHs)/toll plazas  to  enhance  citizens/commuters  experience  and  improve
- monitoring of NHs;
- (b) if so, the key features of these applications currently available to highway commuters together with their present status and milestone  achieved  in  their  implementation,  user  adoption,  total downloads, total active users and average user rating;
- (c)  whether the Government has taken steps to address technical issues in them and has incorporated the feedbacks for continuous improvement, if so, the response/feedbacks received category-wise from  citizens/stakeholders/grievances  since  their  launch  including usage  statistics,  rating  and  impact  on  travellers  convenience, average  resolution  time  and  percentage  of  complaint  resolution within prescribed time limit;

## GOVERNMENT OF INDIA

## MINISTRY OF ROAD TRANSPORT AND HIGHWAYS

## LOK SABHA UNSTARRED QUESTION NO. 731

## ANSWERED ON 04 TH  DECEMBER, 2025

## RAJMARG YATRA AN NHAI-ONE MOBILE APPLICATION

## 731. SHRI DUSHYANT SINGH:

SHRI PRAVEEN PATEL:

SHRI BASAVARAJ BOMMAI:

SHRI DHAVAL LAXMANBHAI PATEL:

SHRI VISHWESHWAR HEGDE KAGERI:

SHRI BUNTY VIVEK SAHU:

SMT. POONAMBEN HEMATBHAI MAADAM:

SHRI SURESH KUMAR KASHYAP:

SHRI NABA CHARAN MAJHI:

## Will the Minister of ROAD TRANSPORT AND HIGHWAYS

सड़क परिवहन औि िाजमार्ग मंत्री

- (d)  whether  the  Ministry  has  undertaken  any  assessment  of  the app's effectiveness in improving grievance redressal,  highway maintenance,  and  real-time  service  delivery  and  if  so,  the  details thereof; and
- (e)  whether  any  mechanisms  have  been  established  to  ensure timely action on user-submitted complaints and to enhance transparency and accountability in highway management and if so, the details thereof?

## ANSWER

## THE MINISTER OF ROAD TRANSPORT AND HIGHWAYS

## (SHRI NITIN JAIRAM GADKARI)

- (a)  Yes,  sirs.  'Rajmargyatra'  mobile  application,  developed  through National  Highways  Authority  of  India  (NHAI),  is  a  citizen-centric mobile application developed for a smoother and better experience of citizens across all national highways. 'NHAI One' mobile application, on the other hand, has been developed for internal use for  various  agencies  entrusted  with  National  Highway  projects  for efficient project management.
- (b), (c), (d) & (e) Both the applications cater to different user needs, with 'Rajmargyatra' focusing on enhancing the commuter experience and 'NHAI One' streamlining the  management  of highway projects, thereby improving overall efficiency and addressing both citizen complaints and onsite project requirements. All the data recorded from both applications are geotagged and time-stamped.
- 'Rajmargyatra' application provides information about the highway, toll  plaza,  nearby  amenities  such  as  petrol  pumps,  hospitals, charging stations, weather updates, etc. This empowers citizens to make informed decisions and plan their journeys effectively.  The Application  is  integrated  with  FASTag  services  for  seamless  toll payments and offers multilingual support for wider accessibility. To promote safe driving habits, the application provides functionality to raise speed-limit breach alerts and voice assistance.

Rajmargyatra  Application  has  43,75,410  downloads  on  the  Play Store,  and  15,90,203  downloads  on  Apple  App  Store  as  on  24th November, 2025. 'NHAI One' mobile application covers field staff attendance, highway maintenance, road safety audits, toilet maintenance and daily construction audits through Request for Inspections (RFI). The NHAI  One  application is used by last-mile internal stakeholders such as Regional Officers/ Project Directors, concessionaires/  contractors,  Authority  Engineers/  Independent Engineers,  road  safety  auditors  and  toilet  supervisors  at  the  toll plazas. Some  technical  issues  like  application  crashes  and  delays  in updating live data may arise at times. These issues are addressed promptly through regular updates and system optimization by the respective development teams. Both applications are being continuously improved based on user feedback, with new features being added to  serve citizens better and improve the execution of National Highway projects. Rajmargyatra  Application  has  a  4.6-star  rating  based  on  48,000+ reviews,  and  is  among  the  top-rated  Application  in  the  Travel category. Rajmargyatra application has a built-in mechanism for addressing and  escalating  complaints  in  a  timely  manner.  The  platform  also allows  citizens  to  easily  report  issues,  with  geo-tagged  image  or video  evidence,  for  highway  or  toll  plaza  operation,  potholes  and maintenance,  unauthorised  occupation,  safety  hazards,  etc.  and track  the  status  of  their  complaints,  promoting  transparency  and accountability  in  the  handling  of  highway-related  issues. Total number  of  complaints  registered  on  Rajmargyatra  Application  till date  are  20,671,  against  which  18,943  complaints  were  resolved, and the balance 1,728 are under resolution. Complaints lodged are resolved  within  the  prescribed  time  limit,  failing  which,  they  are auto-escalated  to  the  higher  level. The  progress  of  complaints logged  in  the  Rajmargyatra  application  is  monitored  regularly.  A dashboard  developed  for  the  purpose  helps  in  monitoring  the pendency of the complaints received. The  Rajmarg  Yatra  application  has  a  robust  backend  workflow, with  clearly  defined  stakeholders  responsible  for  each  type  of

complaint  and  an  escalation  timeline  to  ensure  accountability. Citizens may also file an appeal if they are not satisfied with the response, and such appeals will be addressed on a priority basis. Internally,  the  NHAI  One  Application  and  the  Data  Lake  Platform enforce accountability whereby field staff submit geo-tagged, timestamped reports  for  maintenance  and  quality  audits,  and  provide management  with  integrated,  real-time  dashboards  for  project oversight and automated defect alerts.

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