Lok Sabha Question No. 3848 (UNSTARRED), answered on 2015-12-22
Subject: Consumer Movement
Ministry: CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION
Asked by: HEMANT TUKARAM GODSE

## Government of India Ministry of Consumer Affairs, Food and Public Distribution

## Department of Consumer Affairs

## LOK SABHA UNSTARRED QUESTION NO. 3848

TO BE ANSWERED ON 22.12.2015

## CONSUMER MOVEMENT

3848.  SHRI GODSE HEMANT TUKARAM:

## Will the Minister of CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION miHkksDrk ekeys] [kk| vkSj lkoZtfud forj.k ea=h be pleased to state:

- (a) whether consumer movement is growing in the country to protect the interests of consumers;
- (b) if so, the details and the status thereof, State-wise;
- (c) the  funds allocated and utilised  by the States  for the purpose during the  last three  years, State and year-wise; and
- (d) the details of  funds sanctioned to the agencies/NGOs/VOs to boost the consumer movement in the States of Maharashtra, Uttar Pradesh and NCT of Delhi during the said period?

## ANSWER

## miHkksDrk ekeys] [kk| vkSj lkoZtfud forj.k ea=ky; ea=h ¼Jh jke foykl ikloku½

THE MINISTER OF

## CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION

(SHRI RAM VILAS PASWAN)

(a)  &  (b  )  :  Yes,  Madam.  Enactment  of  Consumer  Protection  Act,  1986  has  set  in  motion  a  veritable consumer movement in the country. Under the Consumer Protection Act, 1986, a three tier quasi-judiciary machinery  has  been  set  up  at  District,  State  and  Central  levels  for  better  protection  of  the  interests  of consumers and to provide simple and speedy redressal of consumer disputes. These quasi-judicial bodies are empowered to give relief of a specific nature and award, wherever appropriate, compensation to consumers.

A  countrywide  multimedia  awareness  campaign  titled  'Jago  Grahak  Jago'  is  being  conducted  on various issues related to consumer rights and responsibilities across diverse subjects. Joint campaigns have been launched in partnership with other sector specific regulators such as FSSAI, NPPA and Reserve Bank of India  to  raise  awareness  on  the  rights  of  consumers.  The  States/UT  have  been  actively  associated  in  the programme especially in expanding the geographic reach of the campaign on consumer awareness.

The Department also operates the Consumer Welfare Fund to strengthen the Consumer Movement in the country by way of financial assistance to the State/UTs for setting up consumer clubs in schools/colleges, to VCOs/NGOs to raise awareness amongst consumers and as also to educational institutes for research on consumer issues and running of centres on consumer studies.

A National Consumer Helpline at the Centre and State Consumer Helplines in the states have also been set up for guiding the consumers for redressal of their grievances.

The details of the funds allocated during the last three years under awareness campaign, Strengthening Consumer Fora and State Consumer Helpline are given in the Annexure-A State/UT wise.

- (c) :      The funds allocated for consumer movement during the last three years is given in Annexure-B .
- (d)       :     The details of funds sanctioned to the agencies/NGOs/VOs to boost the consumer movement in the States of Maharashtra, Uttar Pradesh and NCT of Delhi during last three years is given in Annexure-C .

*****

## ANNEXURE -I

STATEMENT  REFERRED  IN  REPLY  TO  PARTS  (a) & (b)  OF  LOK  SABHA UNSTARRED QUESTION NO.3848 FOR 22.12.2015 REGARDING CONSUMER MOVEMENT.

-----------------------------------------------------------------------------------------------------------------------

## Grant-in-aid released to State Govts. under awareness campaign during the last three years

|   Sl. No. | Name of the State   | 2012-13    | 2013-14    | 2014-15    |
|-----------|---------------------|------------|------------|------------|
|         1 | Chhattisgarh        | 3000000.00 | 3000000.00 | -          |
|         2 | Goa                 | 400000.00  | -          | 500000.00  |
|         3 | Gujarat             | 5200000.00 | 5000000.00 | 5000000.00 |
|         4 | Himachal Pradesh    | 1582000.00 | 2000000.00 | -          |
|         5 | Madhya Pradesh      | 4041292.00 | 5000000.00 | -          |
|         6 | Punjab              | 4000000.00 | 3000000.00 | -          |
|         7 | West Bengal         | 3800000.00 | 4759254.00 | 4759254.00 |
|         8 | Arunachal Pradesh   | 3200000.00 | 2000000.00 | -          |
|         9 | Nagaland            | 2200000.00 | 2000000.00 | 2000000.00 |
|        10 | Tripura             | 1000000.00 | 2000000.00 | 2000000.00 |
|        11 | Puducherry          | 800000.00  | 875000.00  | -          |
|        12 | Haryana             | -          | 2884528.00 | 3000000.00 |
|        13 | Maharashtra         | -          | 2882000.00 | 5000000.00 |
|        14 | Uttar Pradesh       | -          | 9125000.00 | 8500000.00 |
|        15 | Assam               | -          | 2993182.00 | 2993182.00 |
|        16 | Rajasthan           | -          | -          | 4646559.00 |
|        17 | Telangana           | -          | -          | 2000000.00 |
|        18 | Mizoram             | -          | -          | 2000000.00 |
|        19 | Sikkim              | -          | -          | 2000000.00 |
|        20 | Delhi               | -          | -          | 2170031.00 |

## FUNDS ALLOCATED STATE WISE UNDER THE SCHEME 'STRENGTHENING OF CONSUMER FORA - PHASE II'

| Sl. No.   | Name of the State   | Assistance released in SCF Scheme (Rupees in lakh)   | Assistance released in SCF Scheme (Rupees in lakh)   | Assistance released in SCF Scheme (Rupees in lakh)   |
|-----------|---------------------|------------------------------------------------------|------------------------------------------------------|------------------------------------------------------|
|           |                     | 2012-13                                              | 2013-14                                              | 2014-15                                              |
| 1         | Arunachal Pradesh   | -                                                    | 335.00                                               | -                                                    |
| 2         | Bihar               | -                                                    | 502.78                                               |                                                      |
| 3         | Chhattisgarh        | -                                                    | 200.00                                               | -                                                    |
| 4         | Haryana             | -                                                    | 53.20                                                | -                                                    |
| 5         | Himachal Pradesh    | -                                                    | 52.57                                                | -                                                    |
| 6         | Kerala              | -                                                    | 112.94                                               | -                                                    |
| 7         | Meghalaya           | -                                                    | 82.81                                                | -                                                    |
| 8         | Mizoram             | 15.75                                                | 20.00                                                | -                                                    |
| 9         | Nagaland            | -                                                    | 200.00                                               | -                                                    |
| 10        | Tamilnadu           | 197.41                                               | 300.00                                               | -                                                    |
| 11        | Punjab              | 4.33                                                 | -                                                    | -                                                    |
| 12        | Sikkim              | -                                                    | -                                                    | -                                                    |
| 13        | Tripura             | 163.80                                               | -                                                    | -                                                    |
| 14        | Uttar Pradesh       | 188.75                                               | -                                                    | -                                                    |
| 15        | W.Bengal            | 166.79                                               | 45.00                                                | 507.65                                               |
|           | Total               | 736.83                                               | 1904.30                                              | 507.65                                               |

## Allocation of funds under the Consumer Helpline scheme, State wise during the last three years (Amount in Rs.)

| Sl. No.   | State/UT           | 2012-13   | 2013-14   | 2014-15   |   Total Grant Released |
|-----------|--------------------|-----------|-----------|-----------|------------------------|
| 1         | Andhra Pradesh     |           |           |           |                2725000 |
| 2         | Arunachal Pradesh  |           |           |           |                2396616 |
| 3         | Assam              |           |           |           |                2410000 |
| 4         | Bihar              | 1136616   | 2713514   |           |                6610130 |
| 5         | Chhattisgarh       |           |           | 2724116   |                5920732 |
| 6         | Goa                |           |           |           |                      0 |
| 7         | Gujarat            |           |           |           |                3274148 |
| 8         | Haryana            | 2760000   | 1362058   | 2724116   |                6846174 |
| 9         | Himachal Pradesh   |           | 761921    | 1829800   |                2591721 |
| 10        | Jammu &Kashmir     |           |           |           |                      0 |
| 11        | Jharkhand          |           |           |           |                2680000 |
| 12        | Karnataka          |           |           |           |                3896616 |
| 13        | Kerala             |           |           | 1860854   |                5057470 |
| 14        | Madhya Pradesh     |           |           |           |                2725000 |
| 15        | Maharashtra        | 2053536   | 2350601   | 2973371   |               10137508 |
| 16        | Manipur            |           |           |           |                2195000 |
| 17        | Meghalaya          | 2195000   |           |           |                2195000 |
| 18        | Mizoram            | 1141616   | 1349116   |           |                6398964 |
| 19        | Nagaland           |           |           |           |                2195000 |
| 20        | Odisha             |           | 2724116   | 414000    |                6771536 |
| 21        | Punjab             |           |           |           |                2760000 |
| 22        | Rajasthan          |           | 1438116   |           |                4198116 |
| 23        | Sikkim             | 1141616   |           | 1349116   |                6397348 |
| 24        | Tamil Nadu         | 2271616   |           | 2724116   |               11163964 |
| 25        | Telangana          |           |           | 2300478   |                2300478 |
| 26        | Tripura            |           | 2300478   |           |                2300478 |
| 27        | Uttar Pradesh      |           |           |           |                2760000 |
| 28        | Uttarakhand        |           |           |           |                2410000 |
| 29        | West Bengal        |           |           |           |                1625000 |
| 30        | A &NIslands.       | 2195000   |           |           |                2195000 |
| 31        | Chandigarh Admin.  |           |           |           |                      0 |
| 32        | Dadra Nagar Haveli |           |           |           |                2195000 |
| 33        | Daman &Diu         |           |           | 2299558   |                2299558 |
| 34        | Lakshadweep        |           |           |           |                2195000 |
| 35        | Delhi              |           |           |           |                      0 |
| 36        | Puducherry         |           |           |           |                2195920 |
| Total     | Total              | 14895000  | 14999920  | 21199525  |              124022477 |

*****

## STATEMENT  REFERRD  TO  IN  REPLY  TO  PART  (c)  OF  LOK  SABHA  UNSTARRED QUESTION NO. 3848 FOR 22.12.2015 REGARDING CONSUMER MOVEMENT.

## Grant-in-aid released to State Govts. during the financial year 2012-13

| S. No.   | Name of State     | Year    |   Amount Released |
|----------|-------------------|---------|-------------------|
| 1        | Chhattisgarh      | 2012-13 |       3e+06       |
| 2        | Goa               | 2012-13 |  400000           |
| 3        | Gujarat           | 2012-13 |       5.2e+06     |
| 4        | Himachal Pradesh  | 2012-13 |       1.582e+06   |
| 5        | Madhya Pradesh    | 2012-13 |       4.04129e+06 |
| 6        | Punjab            | 2012-13 |       4e+06       |
| 7        | West Bengal       | 2012-13 |       3.8e+06     |
| 8        | Arunachal Pradesh | 2012-13 |       3.2e+06     |
| 9        | Nagaland          | 2012-13 |       2.2e+06     |
| 10       | Tripura           | 2012-13 |       1e+06       |
| 11       | Puducherry        | 2012-13 |  800000           |
|          |                   | Total   |       2.92233e+07 |

## Grant-in-aid released to State Govts. during the financial year 2013-14

| S. No.   | Name of State     | Year    |   Amount Released |
|----------|-------------------|---------|-------------------|
| 1        | Chhattisgarh      | 2013-14 |       3e+06       |
| 2        | Gujarat           | 2013-14 |       5e+06       |
| 3        | Haryana           | 2013-14 |       2.88453e+06 |
| 4        | Himachal Pradesh  | 2013-14 |       2e+06       |
| 5        | Madhya Pradesh    | 2013-14 |       5e+06       |
| 6        | Maharashtra       | 2013-14 |       2.882e+06   |
| 7        | Punjab            | 2013-14 |       3e+06       |
| 8        | Uttar Pradesh     | 2013-14 |       9.125e+06   |
| 10       | West Bengal       | 2013-14 |       4.75925e+06 |
| 11       | Arunachal Pradesh | 2013-14 |       2e+06       |
| 12       | Assam             | 2013-14 |       2.99318e+06 |
| 13       | Nagaland          | 2013-14 |       2e+06       |
| 14       | Tripura           | 2013-14 |       2e+06       |
| 15       | Puducherry        | 2013-14 |  875000           |
| Total    |                   |         |       4.7519e+07  |

## Grant-in-aid released to State Govts. during the financial year 2014-15

| S. No.   | Name of State   | Year    |   Amount Released |
|----------|-----------------|---------|-------------------|
| 1        | Goa             | 2014-15 |  500000           |
| 2        | Gujarat         | 2014-15 |       5e+06       |
| 3        | Haryana         | 2014-15 |       3e+06       |
| 4        | Maharashtra     | 2014-15 |       5e+06       |
| 5        | Rajasthan       | 2014-15 |       4.64656e+06 |
| 6        | Telangana       | 2014-15 |       2e+06       |
| 7        | Uttar Pradesh   | 2014-15 |       8.5e+06     |
| 8        | West Bengal     | 2014-15 |       4.75925e+06 |
| 9        | Assam           | 2014-15 |       2.99318e+06 |
| 10       | Mizoram         | 2014-15 |       2e+06       |
| 11       | Nagaland        | 2014-15 |       2e+06       |
| 12       | Tripura         | 2014-15 |       2e+06       |
| 13       | Sikkim          | 2014-15 |       2e+06       |
| 14       | Delhi           | 2014-15 |       2.17003e+06 |
|          |                 | Total   |       4.6569e+07  |

****

## Grant-in-aid released to State Govts. during the financial year 2015-16

| 1   | Goa         | 2015-16   |   2000000.00 |
|-----|-------------|-----------|--------------|
| 2   | Kerala      | 2015-16   |  2.55252e+06 |
| 3   | Meghalaya   | 2015-16   |  2e+06       |
| 4   | Mizoram     | 2015-16   |  2e+06       |
| 5   | Nagaland    | 2015-16   |  2e+06       |
| 6   | Rajasthan   | 2015-16   |  5e+06       |
| 7   | Sikkim      | 2015-16   |  2e+06       |
| 8   | Telangana   | 2015-16   |  2e+06       |
| 9   | Tripura     | 2015-16   |  2e+06       |
| 10  | West Bengal | 2015-16   |  5e+06       |
|     |             | Total     |  2.65525e+07 |

## ANNEXURE-C

STATEMENT  REFERRD  TO  IN  REPLY  TO  PART  (d)  OF  LOK  SABHA  UNSTARRED QUESTION NO. 3848 FOR 22.12.2015 REGARDING CONSUMER MOVEMENT.

## Details of funds sanctioned to the Agencies/NGOs/VCOs/Organization to boost the consumer movement in the State of NCT of Delhi

## During F.Y. 2012-13

(Amount in Rs.)

|   Sl. No. | Name ofNGO                                                             | Amount Sanctioned   |
|-----------|------------------------------------------------------------------------|---------------------|
|         1 | National Consumer Helpline (NCH), Delhi University                     | 1,51,58,201         |
|         2 | M/s. Binty                                                             | 1,00,000            |
|         3 | Miranda House, Delhi University                                        | 2,00,000            |
|         4 | Centre for Consumer Studies, Indian Institute of Public Administration | 1,82,97,000         |
|         5 | Consultancy Project, Indian Institute of Public Administration         | 1,01,64,000         |
|         6 | SCHKRMP, Indian Institute of Public Administration                     | 22,68,600           |
|         7 | Bharatiya Parivaradhan Sanstha                                         | 10,00,000           |
|         8 | Federation of Indian Chambers of Commerce and Industry                 | 14,57,500           |
|         9 | VOICE Society                                                          | 90,00,000           |

## During F.Y. 2013-14

|   1. | SCHKRMP, Indian Institute of Public Administration                                 | 11,00,000   |
|------|------------------------------------------------------------------------------------|-------------|
|    2 | Centre for Consumer Studies, Indian Institute of Public Administration             | 2,01,27,000 |
|    2 | Federation of Indian chambers of Commerce and Industry                             | 5,00,000    |
|    3 | Voluntary Organisation in Interest of Consumer Education (VOICE) Society           | 1,00,000    |
|    4 | Net Creative Mind Solution Pvt. Ltd.                                               | 2,00,000    |
|    5 | Mewat Radio, Delhi                                                                 | 10,00,000   |
|    6 | Indian Institute of Public Administration, New Delhi                               | 18,00,000   |
|    7 | Society for advancement of villagers employment and rehabilitation of all (SAVERA) | 25,00,000   |
|    8 | Federation of Indian chambers of Commerce and Industry                             | 15,00,000   |

## During F.Y. 2014-2015

|   Sl. No. | Name ofNGO                                                             | Amount Sanctioned   |
|-----------|------------------------------------------------------------------------|---------------------|
|         1 | National Consumer Helpline , Indian Institute of Public Administration | 2,00,00,000         |
|         2 | Consultancy Project, Indian Institute of Public Administration         | 66,25,000           |
|         3 | MAC, Federation of Indian chambers of Commerce and Industry            | 15,00,000           |
|         4 | VOICE Society                                                          | 40,00,000           |
|         5 | Consumer Online Foundation                                             | 6,00,000            |
|         6 | SAVERA                                                                 | 25,00,000           |
|         7 | SCHKRMP, Indian Institute of Public Administration                     | 50,00,000           |

## Details of funds sanctioned to the Agencies/NGOs/VCOs/Organization to boost the consumer movement in the State of Uttar Pradesh

## During F.Y. 2012-13

|   Sl. No. | Name ofNGO                              | Amount Sanctioned   |
|-----------|-----------------------------------------|---------------------|
|         1 | Jyoti Gramodyog Sewa Sansthan, Mirzapur | 2,50,000            |
|         2 | Manav Vikas Evam Sewa Sansthan, Lucknow | 34,00,000           |
|         3 | Geeta Gramodyog Sewa Sansthan, Azamgarh | 5,00,000            |

## During F.Y. 2013-14

|   Sl. No. | Name ofNGO                                       | Amount Sanctioned   |
|-----------|--------------------------------------------------|---------------------|
|         1 | CORE, Consumer Coordination Council (CCC), Noida | 25,00,000           |
|         2 | Bundela Gramodyog Seva Sansthan                  | 5,00,000            |

## During F.Y. 2014-15

|   Sl. No. | Name ofNGO                                                  | Amount Sanctioned   |
|-----------|-------------------------------------------------------------|---------------------|
|         1 | CORE, Consumer Coordination Council (CCC)                   | 25,00,000           |
|         2 | National Consumer Convention, Consumer Coordination Council | 3,50,000            |

## Details of funds sanctioned to the Agencies/NGOs/VCOs/Organization to boost the consumer movement in the State of Maharashtra

## During F.Y. 2012-13

## (Amount in Rs.)

(Amount in Rs.)

|   Sl. No. | Name ofNGO                          | Amount Sanctioned   |
|-----------|-------------------------------------|---------------------|
|         1 | Raje Sambhagi Sevabhavi Sanstha     | 2,00,000            |
|         2 | Bhartiya Dalit Vikas Parishad       | 5,00,000            |
|         3 | Council for Fair Business Practices | 12,00,000           |

## During F.Y. 2013-14

|   Sl. No. | Name ofNGO                                                          | AmountSanctioned   |
|-----------|---------------------------------------------------------------------|--------------------|
|         1 | Bahujan Hitaya Bahujan Sukhaya Bahuuddeshiya Prasarak Mandal Ruddha | 5,00,000           |
|         2 | Laxmibai Sevabhavi Gram Vikas Mandal                                | 2,00,000           |

## During F.Y. 2014-15

|   Sl. No. | Name ofNGO                                   | Amount Sanctioned   |
|-----------|----------------------------------------------|---------------------|
|         1 | Council for Fair Business Practices          | 6,00,000            |
|         2 | Healis Sekhsaria Institute for Public Health | 75,00,000           |