Lok Sabha Question No. 4198 (UNSTARRED), answered on 2026-03-18
Subject: Common Service Centres in Odisha
Ministry: ELECTRONICS AND INFORMATION TECHNOLOGY
Asked by: Dr. Sambit Patra

## GOVERNMENT OF INDIA

## MINISTRY OF ELECTRONICS AND INFORMATION TECHNOLOGY

## LOK SABHA UNSTARRED QUESTION NO. 4198

TO BE ANSWERED ON: 18.03.2026

## COMMON SERVICE CENTRES IN ODISHA

## 4198. DR. SAMBIT PATRA:

Will the Minister of ELECTRONICS AND INFORMATION TECHNOLOGY be pleased to state:

- (a) the number of Common Service Centres (CSCs) established in Odisha under the CSC 2.0 during the last five years;
- (b) the number of CSCs sanctioned, operationalised and currently functional in Odisha, districtwise;
- (c) the details of number and categories of services presently delivered through CSCs in Odisha including  Government-to-Citizen  (G2C),  Business-to-Citizen  (B2C),  financial  services,  digital literacy, healthcare and other services;
- (d) the total number of beneficiaries served annually through CSCs in Odisha during the last five years, district and year-wise; and
- (e) the steps taken by the Government to improve citizen experience and service quality under the said scheme especially in the coastal and tribal areas of Odisha?

## ANSWER

## MINISTER OF STATE FOR ELECTRONICS AND INFORMATION TECHNOLOGY (SHRI JITIN PRASADA)

(a)  to  (e):  As  on  31st  January  2026,  A  total  of  21,404  Common Services  Centre  (CSCs)  were functional in the state of Odisha. The number of CSCs registered and functional in the State of Odisha can be seen at Annexure-I and Annexure-II.

More  than  800  services  are  being  delivered  to  the  citizens  through  these  CSCs,  including Government-to-Citizen (G2C), Business-to-Citizen (B2C), financial services, healthcare, digital literacy etc. All the services provided by CSCs can be seen at https://csc.gov.in/.

Year wise and district wise transactions in respect of providing services to citizens through CSCs, in the State of Odisha, is at Annexure-III.

Following  steps  are  being  taken  to  enhance  the  citizen  experience  and  deliver  services  more effectively:

1. Performance  monitoring  through  centralized  dashboards  to  track  transactions  and  service delivery at each CSC
2. Developed a  centralized  grievance  redressal  mechanism  to  address  issues  raised  by  Village Level Entrepreneurs (VLEs) and citizens
3. Capacity building and training programmes for VLEs to improve service quality and operational efficiency
4. Regular field visits and monitoring at the grassroots level to ensure operational effectiveness of CSCs
5. Developed a dashboard for VLE performance/ranking to promote competitiveness and better service delivery

******

## ANNEXURE-I

## DISTRICT WISE REGISTERED CSCs in ODISHA FOR LAST FIVE YEARS

|   S.No. | District Name   | 2021-22   | 2022-23   | 2023-24   | 2024-25   | 2025-26 (upto Jan 2026)   |
|---------|-----------------|-----------|-----------|-----------|-----------|---------------------------|
|       1 | Anugul          | 667       | 751       | 863       | 1,046     | 1,095                     |
|       2 | Balangir        | 1,555     | 1,784     | 1,952     | 2,251     | 2,350                     |
|       3 | Baleshwar       | 1,830     | 1,953     | 2,070     | 2,434     | 2,448                     |
|       4 | Bargarh         | 1,011     | 1,141     | 1,245     | 1,481     | 1,524                     |
|       5 | Bhadrak         | 956       | 1,052     | 1,114     | 1,397     | 1,476                     |
|       6 | Boudh           | 311       | 396       | 445       | 517       | 527                       |
|       7 | Cuttack         | 1,684     | 1,983     | 2,233     | 2,629     | 2,789                     |
|       8 | Deogarh         | 254       | 300       | 320       | 354       | 384                       |
|       9 | Dhenkanal       | 695       | 813       | 933       | 1,104     | 1,116                     |
|      10 | Gajapati        | 358       | 492       | 554       | 659       | 672                       |
|      11 | Ganjam          | 1,970     | 2,223     | 2,491     | 3,253     | 3,415                     |
|      12 | Jagatsinghapur  | 798       | 911       | 985       | 1,194     | 1,254                     |
|      13 | Jajapur         | 1,109     | 1,288     | 1,456     | 1,804     | 1,882                     |
|      14 | Jharsuguda      | 371       | 465       | 513       | 554       | 575                       |
|      15 | Kalahandi       | 1,272     | 1,591     | 1725      | 2,024     | 2,196                     |
|      16 | Kandhamal       | 374       | 414       | 453       | 558       | 601                       |
|      17 | Kendrapara      | 1,034     | 1,150     | 1,219     | 1,519     | 1,543                     |
|      18 | Kendujhar       | 805       | 929       | 1,010     | 1,393     | 1,463                     |
|      19 | Khordha         | 982       | 1,162     | 1,320     | 1,668     | 1,768                     |
|      20 | Koraput         | 514       | 664       | 767       | 899       | 964                       |
|      21 | Malkangiri      | 364       | 420       | 472       | 616       | 654                       |

| 22   | Mayurbhanj   | 1,293   | 1,520   | 1,725   | 2,160   | 2,234   |
|------|--------------|---------|---------|---------|---------|---------|
| 23   | Nabarangpur  | 812     | 941     | 1,017   | 1,211   | 1,335   |
| 24   | Nayagarh     | 604     | 652     | 689     | 836     | 877     |
| 25   | Nuapada      | 537     | 672     | 718     | 843     | 908     |
| 26   | Puri         | 1,104   | 1,305   | 1,450   | 1,782   | 1,816   |
| 27   | Rayagada     | 491     | 610     | 672     | 829     | 883     |
| 28   | Sambalpur    | 606     | 722     | 824     | 962     | 989     |
| 29   | Sonepur      | 441     | 498     | 526     | 599     | 609     |
| 30   | Sundargarh   | 1,086   | 1,344   | 1,451   | 1,714   | 1,731   |
|      | Total        | 25,888  | 30,146  | 33,212  | 40,290  | 42,078  |

Source: CSC e-Governance Services India Limited

Note: The number of registered CSCs in the above table are given as cumulative figures.

ANNEXURE-II DISTRICT WISE FUNCTIONAL CSCs in ODISHA FOR LAST FIVE YEARS

|   S.No. | District_Name   | 2021-22   | 2022-23   | 2023-24   | 2024-25   | 2025-26 (Till Jan'26)   |
|---------|-----------------|-----------|-----------|-----------|-----------|-------------------------|
|       1 | Anugul          | 456       | 436       | 519       | 592       | 619                     |
|       2 | Balangir        | 1,029     | 1,070     | 1,120     | 1282      | 1,142                   |
|       3 | Baleshwar       | 1,186     | 1,213     | 1,352     | 1480      | 1,410                   |
|       4 | Bargarh         | 691       | 696       | 745       | 821       | 785                     |
|       5 | Bhadrak         | 589       | 595       | 691       | 803       | 791                     |
|       6 | Boudh           | 219       | 239       | 287       | 376       | 288                     |
|       7 | Cuttack         | 975       | 1,156     | 1,278     | 1,437     | 1,381                   |
|       8 | Deogarh         | 164       | 200       | 205       | 212       | 207                     |
|       9 | Dhenkanal       | 421       | 542       | 582       | 648       | 636                     |
|      10 | Gajapati        | 220       | 324       | 349       | 387       | 327                     |
|      11 | Ganjam          | 1,141     | 1,366     | 1,511     | 2,015     | 1,541                   |
|      12 | Jagatsinghapur  | 497       | 640       | 618       | 732       | 744                     |
|      13 | Jajapur         | 679       | 750       | 865       | 1054      | 847                     |
|      14 | Jharsuguda      | 236       | 236       | 284       | 332       | 312                     |
|      15 | Kalahandi       | 757       | 844       | 1,178     | 1,402     | 979                     |
|      16 | Kandhamal       | 255       | 297       | 360       | 520       | 329                     |
|      17 | Kendrapara      | 664       | 696       | 763       | 920       | 786                     |
|      18 | Kendujhar       | 520       | 630       | 723       | 841       | 748                     |
|      19 | Khordha         | 630       | 683       | 782       | 996       | 966                     |
|      20 | Koraput         | 310       | 341       | 416       | 469       | 428                     |
|      21 | Malkangiri      | 277       | 301       | 343       | 408       | 273                     |
|      22 | Mayurbhanj      | 785       | 1,013     | 1,164     | 1,359     | 1,171                   |
|      23 | Nabarangpur     | 534       | 615       | 624       | 656       | 658                     |
|      24 | Nayagarh        | 402       | 380       | 419       | 523       | 500                     |
|      25 | Nuapada         | 340       | 387       | 432       | 520       | 423                     |
|      26 | Puri            | 627       | 767       | 834       | 1,033     | 939                     |
|      27 | Rayagada        | 293       | 371       | 478       | 540       | 468                     |
|      28 | Sambalpur       | 390       | 429       | 464       | 545       | 512                     |
|      29 | Sonepur         | 265       | 318       | 304       | 343       | 319                     |

| 30   | Sundargarh   | 708    | 874    | 896    | 1,047   | 875    |
|------|--------------|--------|--------|--------|---------|--------|
|      | Total        | 16,260 | 18,409 | 20,586 | 24,293  | 21,404 |

Source:

CSC e-Governance Services India Limited

Note:

The number of registered CSCs in the above table are given as cumulative figures.

ANNEXURE-III DISTRICT WISE TRANSACTIONS IN LAST FIVE YEARS IN ODISHA (in Lakh)

| District Name   |   2021-22 |   2022-23 |   2023-24 |   2024-25 |   2025-26 (Till Jan'26) |
|-----------------|-----------|-----------|-----------|-----------|-------------------------|
| Anugul          |      4.63 |      3.79 |      3.35 |      5.39 |                    2.85 |
| Balangir        |     16.24 |     10.25 |     11.76 |     14.67 |                    9.74 |
| Baleshwar       |     16.56 |     11.43 |     11.99 |     17.26 |                   13.99 |
| Bargarh         |      8.2  |      5.37 |      5.94 |      7.96 |                    4.24 |
| Bhadrak         |      8.14 |      4.31 |      5.89 |      8.15 |                    5.16 |
| Boudh           |      2.24 |      1.26 |      1.62 |      2.79 |                    1.68 |
| Cuttack         |     12.2  |      7.04 |      8.83 |     14.86 |                   13.66 |
| Deogarh         |      1.45 |      1    |      1.05 |      1.51 |                    0.75 |
| Dhenkanal       |      4.1  |      3.2  |      2.97 |      5.22 |                    8.42 |
| Gajapati        |      2.96 |      1.94 |      2.14 |      3.51 |                    2.02 |
| Ganjam          |     15.3  |      9.66 |     11.08 |     17.43 |                    7.79 |
| Jagatsinghapur  |      5.8  |      3.45 |      4.2  |      6.85 |                    4.91 |
| Jajapur         |      6.69 |      4.53 |      4.85 |      8.17 |                   24.48 |
| Jharsuguda      |      2.12 |      1.79 |      1.54 |      2.99 |                    1.4  |
| Kalahandi       |     13.66 |      8.22 |      9.89 |     13.35 |                    7.93 |
| Kandhamal       |      4.23 |      3.25 |      3.07 |      4.36 |                    2.76 |
| Kendrapara      |      8.72 |      5.39 |      6.31 |      9.84 |                    6.86 |
| Kendujhar       |      7.85 |      4.58 |      5.69 |      9.65 |                   12.02 |
| Khordha         |      7.07 |      3.78 |      5.12 |      9.82 |                    5.51 |
| Koraput         |      3.88 |      2.94 |      2.81 |      5.11 |                    2.27 |

| Malkangiri   |   2.78 |   2.23 |   2.01 |   3.08 |   1.23 |
|--------------|--------|--------|--------|--------|--------|
| Mayurbhanj   |  12.95 |   7.48 |   9.37 |  17    |   9.21 |
| Nabarangpur  |   9.58 |   7.08 |   6.94 |  10.09 |   9.68 |
| Nayagarh     |   3.91 |   2.82 |   2.83 |   5    |   2.61 |
| Nuapada      |   5.02 |   3.05 |   3.63 |   4.76 |   2.81 |
| Puri         |   8.57 |   5.3  |   6.2  |  11.54 |   6    |
| Rayagada     |   5.04 |   3.3  |   3.65 |   5.71 |   6.93 |
| Sambalpur    |   3.87 |   2.84 |   2.8  |   5.21 |   3.05 |
| Sonepur      |   7.5  |   4.82 |   5.43 |   6.82 |   4.51 |
| Sundargarh   |  13.82 |   9.12 |  10    |  14.04 |   7.65 |
| Total        | 225.07 | 145.2  | 162.97 | 252.12 | 192.12 |

Source: CSC e-Governance Services India Limited ********