Lok Sabha Question No. 464 (STARRED), answered on 2026-03-25
Subject: Anna Mitra and Anna Sahayata Platforms
Ministry: CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION
Asked by: Smt. Delkar Kalaben Mohanbhai, Shri Gyaneshwar Patil

## MrNISTRY OF CONSUMER AFFAIRS, FOOD & PUBLIC DISTRIBUTION

## GOVERNMENT OF INDIA DEPARTMENT OF FOOD AND PUBLIC DISTRIBUTION

## LOK SABHA

STARRED QUESTION NO. 464 TO BE ANSWERED ON 25TH MARCH, 2026

## ANNA MITRA AND ANNA SAHAYATA PLATFORMS

## t *464. SHRI GYANESHWAR PATIL: SMT. DELKAR KALABEN MOHANBHAI:

Will the Minister of CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION be pleased to state:

- (a) : whether the Government has launched specific digital  platforms  like Anna IV[itra and Anna Sahayata to ensure transparency  and accountability of the Public Distribution  System  (PDS) in various States of the country;
- (b): if  so, the main features and functionalities of  the said platforms  with  special reference to Madhya Pradesh, Dadra and Nagar Haveli and Daman and Diu along with the details of the key benefIts that ration beneficiaries get from  the said platforms;
- (c) : whether the Anna Mhra  platform  promotes  real-time monitoring offoodgrain distribution through the participation  of common citizens and beneficiaries;
- (d) : the details of the complaints, suggestions and monitoring  reports received so far through the said digital modes particularly  in Madhya Pradesh, Dadra & Nagar Haveli and Daman & Diu along with the redressal rate thereof, State-wise; and
- (e): whether the Government proposes to implement the said successful digital  models mandatorily in all the States and Union Territories of the country and also planning to make them available in local languages and if  so, the details thereoF

## ANSWER

MINISTER OF CONSUMER AFFAIRS, FOOD & PUBLIC DISTRIBUTION AND MINISTRY OF NEW AND RENEWABLE ENERGY

(SHRI PRALHAD JOSHI)

(a) to (e):

A statement is laid on the Table of the House

## STATEMENT REFERRED TO  IN  REPLY TO PARTS (a) TO (e) OF LOK  SABHA STARRED QUESTION NO. 464* (4th POSITION) FOR ANSWER ON 25th MARCH, 2026 REGARDING ' ANNA MITRA AND ANNA SAHAYATA PLATFORMS'

(a)  Yes, Government has launched digital  platforms such as Anna  Mitra  and Anna  Sahayata (ASHA) to enhance transparency, accountability and efficiency in the Public Distribution System (PDS) across States/UTs.

Anna Mhra is a mobile-based application designed for field-level monitoring and inspection of Fair Price Shops (FPS). It  enables officials  to capture real-time data, conduct inspections, geo-tag FPS locations, and report irregularities, thereby strengthening vigilance and ensuring accountability in .foodgrain distribution.

Anna  Sahayata (ASHA) is an Al-enabled citizen  engagement and grievance redressal platform  that proactively interacts with beneficiaries through automated voice calls and digital channels in regional languages.  It facilitates feedback  collection, grievance  registration, and  real-time monitoring of  service delivery at the FPS level.

(b) The key features and functionalities  of  these platforms include real-time monitoring, geotagged inspections, Al-based feedback collection,  multilingual interaction, grievance registration, and integration with  centralized PDS databases.

Anna Mhra  enables field  officers to  monitor FPS operations, upload inspection reports, and identify  irregularities,  while  ASHA  provides beneficiaries with  multiple  channels such as IVRS, Whats/Ipp,  and Al-based  calls to register  grievances and provide  feedback.

These  platforms have been  implemented across various States/UTs, including Madhya Pradesh, Dadra  &  Nagar  Haveli and D&nan &  Dill, and  are  contributing towards improved transparency, faster grievance  redressal, and better service delivery to beneficiaries,

(c)  Anna Mhra promotes real-time monitoring of  foodgrain distribution primarily  through fieldlevel inspections and digital reporting by officials. While it  is not directly operated by common citizens, it  strengthens  accountability mechanisms which ultimately benefit beneficiaries through improved oversight and service delivery.

(d) The details of complaints, suggestions,  and monitoring reports received through these digital platforms, including State-wise data for Madhya Pradesh, Dadra &  Nagar Haveli and Daman & Diu, along with  the redressal rates, are placed at Annexure.

(e) The Government is promoting the adoption and scaling of  these digital  platforms across all States/UTs as part of broader PDS reforms under SMART-PDS and proposed SARTHAK-PDS.

Both platforms  are designed  to support multilingual  functionality,  enabling beneficiaries to interact in their local languages, thereby ensuring inclusivity and wider accessibility.

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## State-wise details of grievances/feedback  received through digital  platforms

| S. No.   | 1Platform                | Total Cases Lodged   | IVladhya Pradesh   | Da(Ira & Nagar Haveli and Daman & Diu   |
|----------|--------------------------|----------------------|--------------------|-----------------------------------------|
|          | ASHA(UCEP)               | 27,482               |                    |                                         |
|          | Anna Sahayata (WhatsApp) | 33.204               |                    |                                         |
|          | Anna Sahayata (IVRS)     |                      |                    |                                         |