Lok Sabha Question No. 144 (STARRED), answered on 2016-07-27
Subject: Service Quality Norms
Ministry: COMMUNICATIONS
Asked by: SUSHMITA DEV

## GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS DEPARTMENT OF TELECOMMUNICATIONS

## LOK SABHA STARRED QUESTION NO.144 TO BE ANSWERED ON 27 TH  JULY, 2016

## SERVICE QUALITY NORMS

- *144.  KUMARI SUSHMITA DEV: SHRI JYOTIRADITYA  M. SCINDIA

Will the Minister of COMMUNICATIONS be pleased to state:

- (a) whether  the  Government  proposes  to  direct  mobile  companies  to  provide longer validity  of  mobile  internet  instead  of  current  validity  period  to  the  consumers and if so, the details in this regard;
- (b) whether the Telecom Regulatory Authority of India (TRAI) proposes to float a consultation paper on service quality norms for mobile data;
- (c) if so, the salient features of the proposed consultation paper; and
- (d) whether TRAI has asked the comments of the public on the issue and if so, the details in this regard?

## ANSWER

THE MINISTER OF STATE (IC) OF THE MINISTRY OF COMMUNICATIONS & MINISTER OF STATE IN THE MINISTRY OF RAILWAYS (SHRI MANOJ SINHA)

- (a) to (d) A Statement is laid on the Table of the House.

## STATEMENT  TO  BE  LAID  ON  THE  TABLE  OF  THE  LOK  SABHA  IN  RESPECT  OF PARTS (a) TO (d) OF LOK  SABHA STARRED QUESTION NO. 144  FOR 27 th  JULY, 2016 REGARDING 'SERVICE QUALITY NORMS'.

(a) Madam, as per Telecom Regulatory Authority of India (TRAI) Act, 1997, the notification  of  rates  for  telecommunication  services  (telecom  tariff)  is  under  the purview  of  TRAI.  Validity  period  of  mobile  internet  plans  is  part  of  telecom  tariff matter.  For  making  provision  of  longer  validity  (365  days)  of  mobile  internet  plans instead  of  current  validity  period  (maximum  90  days)  allowed  presently,  TRAI  has released  'Draft  Telecom  Consumers  Protection  (Tenth  Amendment)  Regulations (TCPR), 2016' on 05.07.2016,seeking comments of stakeholders by 02.08.2016.

(b) to (d) 'The  Standards  of  Quality  of  Service  for  Basic  Service  (Wireline)  and Cellular Mobile Telephone Service Regulations, 2009' and 'The Standards of Quality of  Service  for  Wireless  Data  Services  Regulations,  2012'  provides  for  Quality  of Service Standards for Data Services offered by the Mobile Service Providers so as to protect the interest of consumers. The details of the Quality of Service parameters for Wireless Data Services and their benchmarks are annexed ( Annexure-I ).

No consultation paper has been issued by TRAI on this subject recently. TRAI is  considering review  of the Quality of Service parameters and the issues have not been  finalized  as  yet.  As  per  the  practice  being  followed  in  TRAI,  once  the consultation paper is finalized, it will be released on TRAI website www.trai.gov.in for seeking comments and counter comments of stakeholders before taking a decision on the subject.

Contd….3/-

## Annexure-I

## The Quality of Service parameters for Wireless Data Services and their benchmarks

|   Sl. No. | Name of Parameter                                          | Benchmarks                                                                | Averaged over a period   |
|-----------|------------------------------------------------------------|---------------------------------------------------------------------------|--------------------------|
|         1 | Service Activation/ Provisioning                           | Within 4 hrs with 95% success rate.                                       | One Month                |
|         2 | Successful data transmission download attempts             | More than 80%                                                             | One Month                |
|         3 | Successful data transmission upload attempts               | More than 75%                                                             | One Month                |
|         4 | Minimum download speed                                     | To be measured for each plan by the service provider and reported to TRAI | One Month                |
|         5 | Average Throughput for Packet data                         | More than 75% of the subscribed speed.                                    | One Month                |
|         6 | Latency                                                    | Data less than 250ms                                                      | One Month                |
|         7 | Packet Data Protocol (PDP) Context Activation Success Rate | Equal to or more than 95%                                                 | One Month                |
|         8 | Drop rate                                                  | Less than or equal to 5%                                                  | One Month                |

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