Lok Sabha Question No. 2577 (UNSTARRED), answered on 2026-03-09
Subject: Capacity Building for Service Providers Scheme
Ministry: TOURISM
Asked by: Shri P P Chaudhary, Dr. Vinod Kumar Bind, Dr. Kalyan Vaijinathrao Kale, Shri Pratap Chandra Sarangi, Shri Satish Kumar Gautam, Smt. Smita Uday Wagh, Shri Vijay Kumar Dubey, Shri Praveen Patel

## GOVERNMENT OF INDIA MINISTRY OF TOURISM

## LOK SABHA

## UNSTARRED QUESTION NO.2577

## ANSWERED ON 09.03.2026

## CAPACITY BUILDING FOR SERVICE PROVIDERS SCHEME

## 2577. DR. KALYAN VAIJINATHRAO KALE:

SHRI PRAVEEN PATEL:

SMT. SMITA UDAY WAGH:

SHRI P P CHAUDHARY:

SHRI VIJAY KUMAR DUBEY:

SHRI PRATAP CHANDRA SARANGI:

SHRI SATISH KUMAR GAUTAM:

DR. VINOD KUMAR BIND:

Will the Minister of TOURISM be pleased to state:

- (a) the  details  of  the  achievements  under  the  Capacity  Building  for Service Providers (CBSP) Scheme including the number of individuals trained  in  tourism  and  hospitality  sectors  with  emphasis  on  local communities, women and tribal groups in the country, State/UT-wise, especially in Pali Lok Sabha constituency of Rajasthan;
- (b) the  status  of  implementation  of  Paryatan  Mitra  and  Paryatan  Didi initiatives, the number  of  service  providers  certified and  the outcomes of the 'Hunar Se Rozgar Tak' programme for youth from underprivileged backgrounds;
- (c) whether the Government has established partnerships with hospitality institutes and industry stakeholders and assessed employment generation rates among trained beneficiaries;
- (d) if  so,  the  State/UT-wise  details  especially  for  Maharashtra  and whether  any  CBSP  training  programmes  have  been  conducted  or proposed in the Jalgaon Lok Sabha constituency; and
- (e) whether  the  Government  proposes  to  expand  CBSP  coverage  to additional tourist destinations and enhance funding, curriculum and placement support and if so, the details thereof?

## ANSWER

THE MINISTER OF TOURISM           (SHRI GAJENDRA SINGH SHEKHAWAT)

(a) to (e): The  Ministry  of  Tourism  conducts  hospitality  and  tourism related short-term training certificate courses for skilling, up skilling and re-skilling of trainees of both genders, local communities, tribal areas, etc. across  the  country under  its  'Capacity  Building  for  Service  Providers (CBSP)'.  The  scheme  is  implemented  through  Government  institutes  & empanelled private institutes including Indian Institute of Hotel Management, Food Craft Institutes, Indian Culinary Institute, etc. across the country including Rajasthan and Maharashtra.

The Ministry of Tourism has conducted a third party evaluation of the scheme through Quality Council of India in 2025, the evaluation confirms that the CBSP scheme has significantly strengthened India's tourism and hospitality  workforce  by  training  over  1.68  lakh  individuals  and  placing more than 36,000 across multiple segments from FY 2020-21 to 2024-25.

The  Ministry  of  Tourism  launched  a  National  responsible  tourism initiative by the name of Paryatan Mitra/Paryatan Didi during 2024. Under this,  training  are  imparted  to  the  local  service  providers  such  as  cab drivers, auto drivers, staff at railway stations, airports, bus stations, hotel staff, restaurant workers, homestay owners, tour guides, police personnel, street  vendors,  shop  keepers,  students,  etc.  including  women  and marginalised  communities.  The  training  basically  focuses  on  creating awareness about the importance of tourism, general cleanliness, safety, sustainability  and  also  on  providing  tourists  the  highest  standards  of hospitality & care. Around 4382 candidates have been trained under this initiative.

Effort are undertaken to enhance the coverage of CBSP scheme by expanding /revising/ the curriculum, adding tourist destination as per the industry  need  to  enhance  overall  tourist  experience  and  to  sustain development of local communities. A statement showing the details of the funding pattern, trainings conducted and placed trainees during the last 3 years including the states of Maharashtra and Rajasthan is annexed.

Further, for achieving the objective of developing professionals of the highest  standards  of  hospitality,  service  and  care,  Memorandum  of Understanding (MoU) were signed between 21 Central Institute of Hotel Management  with  8  leading  hospitality  groups,  these  groups  included Indian Hotels Company Ltd. IHG Hotels and resorts, Marriott Hotels, Lalit Hotel Group, ITC group of Hotels, Lemon Tree Hotels, Apeejay Surender Park Hotels and Radisson Hotel group.

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ANNEXURE

STATEMENT IN REPLY TO PARTS (a) TO (e) OF LOK SABHA UNSTARRED QUESTION  NO.2577  ANSWERED  ON  09.03.2026  REGARDING  CAPACITY BUILDING  FOR  SERVICE  PROVIDERS  SCHEME  RAISED  BY  DR.  KALYAN VAIJINATHRAO KALE, SHRI PRAVEEN PATEL, SMT. SMITA UDAY WAGH, SHRI  P  P  CHAUDHARY,  SHRI  VIJAY  KUMAR  DUBEY,  SHRI  PRATAP CHANDRA  SARANGI,  SHRI  SATISH  KUMAR  GAUTAM  AND  DR.  VINOD KUMAR BIND

Details  of  trained  and  placed  trainees  under  the  scheme  of  Capacity Building for Service Providers (CBSP) from FY 2023-24 to FY 2025-26 (till 28 th  February 2026).

| Financial Year   |   Annual Budget (B.E) (in Crore) | No. of persons trained   | No. of persons placed   |
|------------------|----------------------------------|--------------------------|-------------------------|
| 2023-24          |                            35    | 24153                    | 4584                    |
| 2024-25          |                            34.05 | 89801                    | 25158*                  |
| 2025-26          |                            25    | 570*                     | 17*                     |

*Provisional

Source: Ministry of Tourism