Lok Sabha Question No. 2755 (UNSTARRED), answered on 2015-12-15
Subject: Police Complaint Cells
Ministry: HOME AFFAIRS
Asked by: BAHADUR SINGH KOLI, RAMA DEVI, PRATAPRAO GANPATRAO JADHAV

## GOVERNMENT OF INDIA MINISTRY OF HOME AFFAIRS

## LOK SABHA UNSTARRED QUESTION NO. †2755

TO BE ANSWERED ON THE 15 TH  DECEMBER, 2015/AGRAHAYANA 24, 1937 (SAKA)

## POLICE COMPLAINT CELLS

†2755. SHRIMATI RAMA DEVI:

SHRI BAHADUR SINGH KOLI: SHRI PRATAPRAO JADHAV:

Will the Minister of HOME AFFAIRS be pleased to state:

(a) whether public complaint cells and grievances cells have been set up in the  Delhi  Police  for  all  the  districts  and  units,  if  so,  the  details  and functions of these cells;

(b) the number of complaints registered in these cells and the action taken against  the  guilty  personnel  during  each  of  the  last  three  years  and  the current year, district and unit-wise; and

(c) the measures proposed to be taken to check such cases in future?

MINISTER OF STATE IN THE MINISTRY OF HOME AFFAIRS

ANSWER (SHRI HARIBHAI PARATHIBHAI CHAUDHARY)

(a) to (b):  Delhi Police has reported that Public Grievance Cells (P.G. Cell) are functioning  in  Delhi  Police  as  per  Standing  Order  No.  102/2009.    The  PG Cell/Vigilance Cell has been functional in each and every district/unit of Delhi Police  for  enquiry  of  complaints  received  against  police  personnel  and  after due  enquiry,  if  a  complaint  is  substantiated,  suitable  disciplinary  action  is taken against the erring official. Further, if any cognizable offence is reported in  the  complaints,  a  case  under  the  appropriate  section  of  law  is  registered. The total  number of complaints received in various Public Grievance Cells  of Delhi Police against its personnel and action taken against the guilty personnel during 2012 to 2014 and 2015 (upto 30.11.2015) are at Annexure.

- (c): Various steps taken to prevent the incidence of complaint/corruption cases against police personnel  in Delhi are as under:
1.  A  Vigilance  Branch  headed  by  Spl.  CP/Vig.  is  functioning  to  check  corrupt practices of police personnel. Five toll free numbers i.e. 23417995, 23416401, 23416402, 23416403 and 23416404 have been dedicated for the convenience of  General  public  to  send  complaints  regarding  corruption  in  Delhi  Police.
2. In order to restore public confidence in police, deterrent action is taken by the Delhi Police in cases, where policemen are found involved in malpractices. This includes suspension, transferring to non-sensitive units, initiating disciplinary action for major/minor penalty including dismissal and registering criminal cases against them.
3. The public has the facility to ring up senior officers, PCR and telephone No. 23417995 of the Flying Squad of Vigilance Branch in case of any harassment by police officials. In addition, a toll free anti-corruption helpline 1064  is functioning in Vigilance unit since April 2014. In order to encourage the general public  to  be  more  vigilant  about  corrupt  activities  of  police,  there  is  also  a facility  of  P.O.  Box No.171 through which public can send complaints against corrupt policemen.
4. Delhi Police advertises telephone numbers of District DCsP along with their fax numbers and e-mail addresses.
5.  The  staff  is  briefed/  instructed  regularly  by  the  senior  officers  at  various levels to refrain from indulging in corrupt activities.
6.  A  single  window  system  is  at  place  at  PHQ  for  monitoring  &  tracking  of complaints.
7. A number of steps have been taken recently to encourage members of public to  call  or  send  SMS/Whatsapp  messages  to  the  anti-corruption  helpline  (no. 9910641064) of Delhi Police.

## L.S.U.S.Q.No. 2755 FOR 15.12.2015

8.  Advertisements  in  media,  through  posters  and  FM  radio  jingles  are  issued regularly to encourage public to report corruption misdeeds of the police to the helpline number.

## Year 2012

| District            | Number of complaints received in P.G. Cells against Delhi Police personnel.   | Number of complaints substantiated   | Number of complaints not substantiated   | Number of complaints pending.   | No. of DE/SCNs/exp. ordered on substantiated complaints.   | No. of DE/ SCNs/ exp. filed.   | No. of DE/ SCNs/ exp. pending   | Action taken.   | Action taken.   |
|---------------------|-------------------------------------------------------------------------------|--------------------------------------|------------------------------------------|---------------------------------|------------------------------------------------------------|--------------------------------|---------------------------------|-----------------|-----------------|
| District            | Number of complaints received in P.G. Cells against Delhi Police personnel.   | Number of complaints substantiated   | Number of complaints not substantiated   | Number of complaints pending.   | No. of DE/SCNs/exp. ordered on substantiated complaints.   | No. of DE/ SCNs/ exp. filed.   | No. of DE/ SCNs/ exp. pending   | Major           | Minor           |
| East                | 1354                                                                          | 14                                   | 1340                                     | 00                              | 14                                                         | 07                             | 01                              | 01              | 05              |
| North-East          | 2298                                                                          | 23                                   | 2275                                     | 00                              | 49                                                         | 31                             | 00                              | 00              | 18              |
| South               | 452                                                                           | 24                                   | 428                                      | 00                              | 30                                                         | 21                             | 03                              | 00              | 06              |
| South-East          | 1133                                                                          | 11                                   | 1122                                     | 00                              | 14                                                         | 11                             | 00                              | 00              | 03              |
| West                | 1163                                                                          | 54                                   | 1109                                     | 00                              | 54                                                         | 27                             | 01                              | 07              | 19              |
| South-West          | 2170                                                                          | 35                                   | 2135                                     | 00                              | 47                                                         | 43                             | 00                              | 01              | 03              |
| North-West          | 417                                                                           | 13                                   | 404                                      | 00                              | 13                                                         | 00                             | 00                              | 00              | 13              |
| Outer               | 96                                                                            | 11                                   | 85                                       | 00                              | 23                                                         | 13                             | 00                              | 00              | 10              |
| Central             | 1197                                                                          | 18                                   | 1179                                     | 00                              | 19                                                         | 13                             | 01                              | 01              | 04              |
| North               | 799                                                                           | 06                                   | 793                                      | 00                              | 06                                                         | 00                             | 00                              | 00              | 06              |
| New Delhi           | 255                                                                           | 05                                   | 250                                      | 00                              | 05                                                         | 03                             | 00                              | 00              | 02              |
| Railways/ Metro     | 00                                                                            | 00                                   | 00                                       | 00                              | 00                                                         | 00                             | 00                              | 00              | 00              |
| Crime               | 00                                                                            | 00                                   | 00                                       | 00                              | 00                                                         | 00                             | 00                              | 00              | 00              |
| SPUWAC              | 28                                                                            | 00                                   | 28                                       | 00                              | 00                                                         | 00                             | 00                              | 00              | 00              |
| Police Control Room | 65                                                                            | 15                                   | 50                                       | 00                              | 15                                                         | 04                             | 03                              | 03              | 05              |
| Traffic             | 100                                                                           | 16                                   | 84                                       | 00                              | 29                                                         | 15                             | 00                              | 03              | 11              |
| Total               | 11527                                                                         | 245                                  | 11282                                    | 00                              | 318                                                        | 188                            | 09                              | 16              | 105             |

DE:  Departmental Enquiry SCNs:  Show Cause Notices Exp.:  Explanation

## Annexure to  LSUSQ 2755 FOR 15.12.2015

Year 2013

| District            | Number of complaints received in P.G. Cells against Delhi Police   | Number of complaints substantiated   | Number of complaints not substantiated   | Number of complaints pending.   | No. of DE/SCNs/ exp. ordered on substantiated complaints.   | No. of DE/ SCNs/ exp. filed   | No. of DE/SCNs /exp. pending   | Action taken.   | Action taken.   |
|---------------------|--------------------------------------------------------------------|--------------------------------------|------------------------------------------|---------------------------------|-------------------------------------------------------------|-------------------------------|--------------------------------|-----------------|-----------------|
| District            | Number of complaints received in P.G. Cells against Delhi Police   | Number of complaints substantiated   | Number of complaints not substantiated   | Number of complaints pending.   | No. of DE/SCNs/ exp. ordered on substantiated complaints.   | No. of DE/ SCNs/ exp. filed   | No. of DE/SCNs /exp. pending   | Major           | Minor           |
| East                | 1182                                                               | 13                                   | 1169                                     | 00                              | 13                                                          | 07                            | 01                             | 01              | 04              |
| North-East          | 1822                                                               | 07                                   | 1587                                     | 228                             | 08                                                          | 07                            | 00                             | 00              | 01              |
| South               | 600                                                                | 10                                   | 590                                      | 00                              | 16                                                          | 12                            | 03                             | 00              | 01              |
| South-East          | 1122                                                               | 35                                   | 1087                                     | 00                              | 41                                                          | 28                            | 00                             | 00              | 13              |
| West                | 1259                                                               | 44                                   | 1215                                     | 00                              | 44                                                          | 28                            | 03                             | 05              | 08              |
| South-West          | 2293                                                               | 21                                   | 2272                                     | 00                              | 21                                                          | 14                            | 01                             | 01              | 05              |
| North-West          | 445                                                                | 07                                   | 438                                      | 00                              | 07                                                          | 00                            | 00                             | 00              | 07              |
| Outer               | 135                                                                | 33                                   | 102                                      | 00                              | 35                                                          | 18                            | 17                             | 00              | 00              |
| Central             | 1475                                                               | 08                                   | 1467                                     | 00                              | 19                                                          | 16                            | 01                             | 01              | 01              |
| North               | 1550                                                               | 05                                   | 1545                                     | 00                              | 05                                                          | 00                            | 00                             | 00              | 05              |
| New Delhi           | 333                                                                | 05                                   | 328                                      | 00                              | 05                                                          | 04                            | 00                             | 00              | 01              |
| Railways/ Metro     | 00                                                                 | 00                                   | 00                                       | 00                              | 00                                                          | 00                            | 00                             | 00              | 00              |
| Crime               | 40                                                                 | 00                                   | 35                                       | 05                              | 00                                                          | 00                            | 00                             | 00              | 00              |
| SPUWAC              | 49                                                                 | 00                                   | 49                                       | 00                              | 00                                                          | 00                            | 00                             | 00              | 00              |
| Police Control Room | 58                                                                 | 30                                   | 28                                       | 00                              | 30                                                          | 04                            | 07                             | 05              | 14              |
| Traffic             | 308                                                                | 94                                   | 214                                      | 00                              | 94                                                          | 81                            | 00                             | 03              | 10              |
| Total               | 12671                                                              | 312                                  | 12126                                    | 233                             | 338                                                         | 219                           | 33                             | 16              | 70              |

Year 2014

| District            | Number of complaints received in P.G. Cells against Delhi Police personnel   | Number of complaints substantiated   | Number of complaints not substantiated   | Number of complaints pending.   | No. of DE/SCNs/ exp. ordered on substantiated complaints.   | No. of DE/ SCNs/ exp. filed   | No. of DE/ SCNs/ exp. pending   | Action taken   | Action taken   |
|---------------------|------------------------------------------------------------------------------|--------------------------------------|------------------------------------------|---------------------------------|-------------------------------------------------------------|-------------------------------|---------------------------------|----------------|----------------|
| District            | Number of complaints received in P.G. Cells against Delhi Police personnel   | Number of complaints substantiated   | Number of complaints not substantiated   | Number of complaints pending.   | No. of DE/SCNs/ exp. ordered on substantiated complaints.   | No. of DE/ SCNs/ exp. filed   | No. of DE/ SCNs/ exp. pending   | Major          | Minor          |
| East                | 1428                                                                         | 15                                   | 1413                                     | 00                              | 15                                                          | 10                            | 05                              | 00             | 00             |
| North-East          | 3011                                                                         | 89                                   | 2523                                     | 399                             | 90                                                          | 25                            | 33                              | 00             | 32             |
| South               | 1144                                                                         | 10                                   | 1122                                     | 12                              | 23                                                          | 02                            | 20                              | 00             | 01             |
| South-East          | 1262                                                                         | 59                                   | 802                                      | 401                             | 97                                                          | 42                            | 02                              | 00             | 53             |
| West                | 675                                                                          | 85                                   | 590                                      | 00                              | 85                                                          | 67                            | 08                              | 01             | 09             |
| South-West          | 2117                                                                         | 46                                   | 1997                                     | 74                              | 51                                                          | 32                            | 12                              | 02             | 05             |
| North-West          | 413                                                                          | 15                                   | 398                                      | 00                              | 15                                                          | 00                            | 00                              | 00             | 15             |
| Outer               | 145                                                                          | 30                                   | 115                                      | 00                              | 30                                                          | 11                            | 12                              | 00             | 07             |
| Central             | 1438                                                                         | 09                                   | 1429                                     | 00                              | 13                                                          | 12                            | 01                              | 00             | 00             |
| North               | 1556                                                                         | 04                                   | 1552                                     | 00                              | 04                                                          | 00                            | 00                              | 00             | 04             |
| New Delhi           | 288                                                                          | 04                                   | 284                                      | 00                              | 04                                                          | 04                            | 00                              | 00             | 00             |
| Railways/ Metro     | 19                                                                           | 00                                   | 19                                       | 00                              | 00                                                          | 00                            | 00                              | 00             | 00             |
| Crime               | 09                                                                           | 00                                   | 00                                       | 09                              | 00                                                          | 00                            | 00                              | 00             | 00             |
| SPUWAC              | 20                                                                           | 00                                   | 20                                       | 00                              | 00                                                          | 00                            | 00                              | 00             | 00             |
| Police Control Room | 119                                                                          | 31                                   | 88                                       | 00                              | 31                                                          | 07                            | 10                              | 01             | 13             |
| Traffic             | 341                                                                          | 77                                   | 264                                      | 00                              | 79                                                          | 38                            | 00                              | 01             | 40             |
| Total               | 13985                                                                        | 474                                  | 12616                                    | 895                             | 537                                                         | 250                           | 103                             | 05             | 179            |

## Year 2015 (upto 30/11/2015)

| District            | District   | Number of Number of complaints received in P.G. Cells against Delhi Police personnel   | Number of complaints substantiated   | Number of complaints not substantiated   | Number of complaints pending.   | No. of DE/SCNs/ exp. ordered on substantiated complaints.   | No. of DE/ SCNs/ exp. filed No. DE/ SCNs/ exp. pending   | Action taken   | Action taken   |
|---------------------|------------|----------------------------------------------------------------------------------------|--------------------------------------|------------------------------------------|---------------------------------|-------------------------------------------------------------|----------------------------------------------------------|----------------|----------------|
|                     |            | Number of Number of complaints received in P.G. Cells against Delhi Police personnel   | Number of complaints substantiated   | Number of complaints not substantiated   | Number of complaints pending.   | No. of DE/SCNs/ exp. ordered on substantiated complaints.   | No. of DE/ SCNs/ exp. filed No. DE/ SCNs/ exp. pending   | Major          | Minor          |
| East                | 865        | 20                                                                                     | 755                                  | 90                                       | 20                              | 05                                                          | 06                                                       | 00             | 09             |
| North-East          | 3030       | 156                                                                                    | 2126                                 | 748                                      | 195                             | 33                                                          | 157                                                      | 00             | 05             |
| South               | 1230       | 16                                                                                     | 436                                  | 778                                      | 86                              | 00                                                          | 86                                                       | 00             | 00             |
| South-East          | 1208       | 34                                                                                     | 350                                  | 824                                      | 51                              | 16                                                          | 33                                                       | 00             | 02             |
| West                | 528        | 77                                                                                     | 422                                  | 29                                       | 77                              | 32                                                          | 43                                                       | 00             | 02             |
| South-West          | 1259       | 83                                                                                     | 755                                  | 421                                      | 97                              | 44                                                          | 38                                                       | 00             | 15             |
| North-West          | 363        | 15                                                                                     | 338                                  | 10                                       | 15                              | 02                                                          | 07                                                       | 00             | 06             |
| Outer               | 138        | 06                                                                                     | 90                                   | 42                                       | 33                              | 01                                                          | 31                                                       | 00             | 01             |
| Central             | 1647       | 01                                                                                     | 1441                                 | 205                                      | 15                              | 01                                                          | 13                                                       | 00             | 01             |
| North               | 1549       | 00                                                                                     | 1484                                 | 65                                       | 00                              | 00                                                          | 00                                                       | 00             | 00             |
| New Delhi           | 185        | 02                                                                                     | 155                                  | 28                                       | 02                              | 00                                                          | 01                                                       | 00             | 01             |
| Railways/ Metro     | 28         | 00                                                                                     | 18                                   | 10                                       | 00                              | 00                                                          | 00                                                       | 00             | 00             |
| Crime               | 110        | 00                                                                                     | 81                                   | 29                                       | 00                              | 00                                                          | 00                                                       | 00             | 00             |
| SPUWAC              | 29         | 00                                                                                     | 26                                   | 03                                       | 00                              | 00                                                          | 00                                                       | 00             | 00             |
| Police Control Room | 127        | 15                                                                                     | 76                                   | 36                                       | 15                              | 02                                                          | 12                                                       | 00             | 01             |
| Traffic             | 152        | 07                                                                                     | 113                                  | 32                                       | 31                              | 19                                                          | 02                                                       | 00             | 10             |
| Total               | 12448      | 432                                                                                    | 8666                                 | 3350                                     | 637                             | 155                                                         | 429                                                      | 00             | 53             |