Lok Sabha Question No. 3047 (UNSTARRED), answered on 2026-03-11
Subject: Parcel and E-commerce Initiatives (DoP)
Ministry: COMMUNICATIONS
Asked by: Shri Nalin Soren, Shri P C Mohan, Shri Ravindra Shukla Alias Ravi Kishan, Shri Bhartruhari Mahtab

## GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS DEPARTMENT OF POSTS

## LOK SABHA UNSTARRED QUESTION NO. 3047 TO BE ANSWERED ON 11 TH  MARCH, 2026

## PARCEL AND E-COMMERCE INITIATIVES (DOP)

## 3047.   SHRI NALIN SOREN: SHRI P C MOHAN: SHRI RAVINDRA SHUKLA ALIAS RAVI KISHAN:

## SHRI BHARTRUHARI MAHTAB:

Will the Minister of COMMUNICATIONS be pleased to state:

- (a) the  major  initiatives  undertaken  by  the  Department  of  Posts  (DoP)  in  the  parcel  and  ecommerce segment including tie-ups with major e-commerce platforms and logistics providers;
- (b) the details of the growth registered in parcel traffic and revenue during the last three years, particularly for Karnataka and Bengaluru;
- (c) whether DoP has assessed impact on revenue generation and if so, the details thereof;
- (d) the steps taken to strengthen logistics infrastructure such as parcel hubs, automated sorting centres, last-mile delivery and digital tracking systems in major urban centres like Bengaluru;
- (e) whether  instances  of  parcel-related  frauds,  thefts  or  misuse  of  postal  channels  for  illegal activities have been reported in recent years and if so, the details thereof particularly for Karnataka; and
- (f) the  measures  taken  by  the  Government  to  enhance  security  screening,  digital  tracking, verification and grievance redressal mechanisms to prevent such crimes and ensure safe and reliable parcel delivery?

## ANSWER

## MINISTER OF STATE FOR COMMUNICATIONS AND RURAL DEVELOPMENT (DR. PEMMASANI CHANDRA SEKHAR)

- (a) The  Department  of  Posts  (DoP)  has  undertaken  several  initiatives  in  the  parcel  and  ecommerce segment to transform into a major public logistics organisation and strengthen services nationwide. These include modernization of the parcel processing and delivery ecosystem to enhance speed, reliability, and customer experience through standardized systems across the country.

Last-mile delivery has been strengthened through Nodal Delivery Centres for mechanized and dedicated parcel delivery. Under the Advanced Postal Technology (APT) 2.0 project, real-time delivery updates, one time password (OTP)-based delivery, and Application Programming Interface (API) integration with e-commerce partners have been introduced. The Mail and Parcel Optimization Project (MPOP) has enabled end-to-end process optimization through standardized workflows and real-time tracking.

The Department has also partnered with major e-commerce and logistics companies and is providing  parcel  delivery  services  for  several  Government  Ministries,  including  the  Ministry  of Micro Medium & Small Enterprises (MSME). Dak Niryat Kendras (DNKs) have been established to support exports by MSMEs, artisans, self-help groups, and small businesses, particularly in rural and  semi-urban  areas.  Additionally,  DoP  has  entered  into  strategic  partnerships  with  major  ecommerce players such as Amazon, Shiprocket, Decathlon, ONDC etc.

(b) Details  of  the  growth  registered  in  parcel  traffic  and  revenue  during  the  last  three  years particularly for Karnataka and Bengaluru are furnished below.

## Traffic count in crore and revenue in ₹crore

| F.Y     |   Domestic Parcel Traffic |   Domestic Parcel Revenue |   Parcel Traffic (Karnataka Circle) |   Parcel Revenue (Karnataka Circle) |   Parcel Traffic (Bengaluru Region) |   Parcel Revenue (Bengaluru Region) |
|---------|---------------------------|---------------------------|-------------------------------------|-------------------------------------|-------------------------------------|-------------------------------------|
| 2022-23 |                      4.32 |                    620.01 |                                0.45 |                                  58 |                                0.11 |                               17.56 |
| 2023-24 |                      5.78 |                    755.47 |                                0.3  |                                  50 |                                0.27 |                               31.22 |
| 2024-25 |                      7.12 |                    656.94 |                                0.39 |                                  50 |                                0.19 |                               29.77 |

- (c) Yes, Sir. Consequent to the reforms undertaken by DoP in the parcel and e-commerce sector, the parcel revenue has gone up from Rs. 755.47 Cr. to Rs. 802.11 Cr. in the last three years [202324 to 2025-26 (February)]
- (d) Under  the  MPOP,  Business  Process  Re-engineering  (BPR)  to  redesign  workflows  and improve efficiency has been completed. Rationalization of its parcel hub network, delivery centers and road transport network across the country has been finalized, which is aligned with the growing parcel and e-commerce industry. This is supported by APT 2.0 for real time tracking and digital integration. These initiatives are applicable pan-India, including Bengaluru.
- (e) There have been no reported instances of parcel-related frauds or thefts in the Karnataka Postal Circle. One case of misuse of the postal channel was reported in the Bengaluru HQ Region regarding an article containing 'Hydro Ganja' from Netherlands. A detailed enquiry was conducted by the Karnataka Postal Circle and no lapse was found on the part of the Department.
- (f) Several measures to enhance security and prevent transport of contraband items through the postal channel have been taken. These include issuing guidelines, conducting training programs for staff, displaying lists of prohibited items in post offices. The Department has issued KYC instructions and mandated self-attested identity proof for international articles. Customer declaration forms for domestic  parcel  consignments  and  customs  declaration  forms  and  KYC  for  international  parcel consignments are made mandatory. All parcels are now classified as accountable articles to enable tracking services.

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Commented [GP1]: Add revenue and volume data Commented [GP2R1]: