Lok Sabha Question No. 1890 (UNSTARRED), answered on 2025-12-11
Subject: Outcomes of the Digi Yatra Initiative
Ministry: CIVIL AVIATION
Asked by: Shri Balram Naik Porika

## GOVERNMENT OF INDIA MINISTRY OF CIVIL AVIATION

## LOK SABHA

## UNSTARRED QUESTION NO. : 1890

(TO BE ANSWERED ON THE 11th December 2025)

## OUTCOMES OF THE DIGI YATRA INITIATIVE

## 1890.    SHRI BALRAM NAIK PORIKA

## Will the Minister of CIVIL AVIATION

be pleased to state:-

(a) whether the Government has conducted any assessment of the outcomes of the Digi Yatra initiative  including  its  effectiveness  and  user  experience  since  rollout  and  if  so,  the  details thereof;

(b)  the  number  of  airports  currently  covered  under  Digi  Yatra  along  with  the  data  on improvements in passenger throughput, if any;

(c)  whether  the  Government  has  recorded  any  reduction  in  check-in  and  boarding  times attributable to the adoption of Digi Yatra and if so, the details thereof;

(d)  whether  any  technical  glitches,  access  issues  or  interoperability  challenges  have  been reported,  particularly  by  senior  citizens,  persons  with  disabilities  and  digitally  excluded passengers and if so, the details thereof; and

(e) the steps taken by the Government to address these challenges and ensure that Digi Yatra remains inclusive and accessible for all categories of passengers?

## ANSWER

Minister of State in the Ministry of CIVIL AVIATION                        (Shri Murlidhar Mohol)

(a) The implementation of Digi Yatra at airports is reviewed from time to time, and necessary steps are taken. Digi Yatra Foundation has also conducted a comprehensive user-experience (UX) assessment, taking feedback from passengers and airports to enhance the experience. Further, to check the efficiency of the Digi Yatra system, the exercise of random validation of Digi  Yatra  passengers  have  been  completed  at  airports  in  co-ordination  with  Airport operators, UIDAI, CISF, DYF and RailTel with 100% successful outcomes, reaffirming the system's effectiveness.

(b) & (c): Presently, Digi Yatra is operational at 24 airports across the country. Digi Yatra provide seamless, hassle-free and faster passenger processing, saving approximately 50% of the  passengers'  time  at  different  checkpoints  at  the  airports.  The  Year-on-Year  increase  in passenger usage of Digi Yatra at airports and Digi Yatra app downloads since launch is at Annexure.

(d) & (e): To address any technical glitches encountered, Digi Yatra apps are upgraded from time to time. Grievances related to technical issues, access issues or any other challenges in Digi  Yatra  are  addressed  by  Digi  Yatra  Foundation  (DYF).  DYF  has  a  24*7  grievance management mechanism, wherein all user queries are typically responded to within 48 hours. Assistance  is  also  provided  by  Digi  Buddies  to  the  passengers  requiring  support  at  the airports. Further, to enhance accessibility, Digi Yatra has also introduced audio-based consent flows in six regional languages, ensuring ease of use for diverse passenger groups.

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Annexure

Year-on-Year  increase  in  passenger  usage  of  Digi  Yatra  at  airports  and  Digi Yatra app downloads since launch

| Year        |   Cumulative usage of Digi Yatra at airports (number of times) | App Downloads (in Million)   |
|-------------|----------------------------------------------------------------|------------------------------|
| 21,407      |                                                           0.2  | 2022                         |
| 1,12,18,627 |                                                           3.8  | 2023                         |
| 4,23,85,325 |                                                           9.28 | 2024                         |
| 7,74,73,593 |                                                          19.05 | 2025 (till date)             |

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