Lok Sabha Question No. 3293 (UNSTARRED), answered on 2026-03-12
Subject: Maintenance Defects in Airlines
Ministry: CIVIL AVIATION
Asked by: Shri Kalyan Banerjee

## GOVERNMENT OF INDIA MINISTRY OF CIVIL AVIATION

## LOK SABHA

## UNSTARRED QUESTION NO. : 3293

( TO BE ANSWERED ON THE  12th March 2026 )

## MAINTENANCE DEFECTS IN AIRLINES

3293.    SHRI KALYAN BANERJEE Will the Minister of CIVIL AVIATION

be pleased to state:-

- (a)  the  total  number  of  defects  relating  to  maintenance  reported  and  recorded  for domestic and commercial airlines since 2021-22;
- (b)  the  details  of  complaints  registered  categorically  since  2021-22,  year  and company-wise and the action taken thereon;
- (c) whether few airlines have failed to comply with the Civil Aviation Requirements (CAR)  including  provisions  for  recording,  reporting,  investigating  or  rectifying defects in the same plane/flight and/or same category of planes since 2021-22 and if so, the details thereof, airline- wise along with the action taken thereon; and
- (d) the corrective steps/measures taken by the Government to strengthen and enforce safety standards in civil aviation, particularly in light of recent aviation tragedies?

## ANSWER

Minister of State in the Ministry of CIVIL AVIATION      (Shri Murlidhar Mohol) (a) to (c): Details are attached at Annexure.;

- (d):  Directorate  General of  Civil  Aviation  (DGCA) ensures that the airline and the maintenance  organisation  continue  to  comply  with  the  regulatory  requirements against  which  they  have  been  initially  approved  through  a  system  of  regulatory audits, night surveillances, ramp inspections, spot check and special audits etc. and in case  of  non-compliances,  DGCA  initiates  enforcement  actions  against  organisation and personnel, which may include warning, suspension, and cancellation, including the imposition of a financial penalty.

Further, DGCA has developed a digital monitoring service i.e. 'Track the Tail' hosted on eGCA platform to monitor critical technical and operational information related to individual aircraft throughout its operational lifecycle. The service provides continuous  tracking  of  aircraft  health  and  component  performance,  enabling  early detection  of  safety  issues  and  strengthens  oversight  of  aircraft  airworthiness  and ensuring aviation safety standards.

******

- (a):  Year-wise  details  of  technical  defects/snags  reported  in  various  airlines  since 2021-22:

|   S. No. |   Year |   Total no. of defect/snag |
|----------|--------|----------------------------|
|        1 |   2021 |                        526 |
|        2 |   2022 |                        536 |
|        3 |   2023 |                        470 |
|        4 |   2024 |                        421 |
|        5 |   2025 |                        353 |

## (b): Year-wise details of passenger grievances filed with the DGCA since 2021-22:

| S. No.   | Mode of Grievance       | Year-wise     | Year-wise     |   Year-wise |   Year-wise |   Year-wise |
|----------|-------------------------|---------------|---------------|-------------|-------------|-------------|
| S. No.   | Mode of Grievance       | 2021          | 2022          |        2023 |        2024 |        2025 |
| 1.       | Email and physical mode | Not Available | 648 *         |        2106 |        1677 |        2251 |
| 2.       | PG Portal               | 4131          | 3135          |        3146 |        2003 |        1306 |
| 3.       | INGRAM                  | Not Available | Not Available |         261 |         336 |         368 |
| Total    | Total                   | 4131          | 3783          |        5513 |        4016 |        3925 |

## (c): Year-wise details of enforcement action taken by DGCA against airlines:

| S No.   | Organisation   |   2023 |   2024 |   2025 |
|---------|----------------|--------|--------|--------|
| 1.      | Air India      |     75 |     96 |    116 |
| 2.      | AIX Connect    |     12 |     13 |     03 |
| 3.      | Air Asia       |     13 |     00 |     00 |
| 4.      | Alliance Air   |      9 |     08 |     16 |
| 5.      | Indigo         |    127 |    144 |    105 |
| 6.      | GoAir          |     14 |     00 |     00 |
| 7.      | SpiceJet       |     43 |     24 |     29 |
| 8.      | Vistara        |     20 |     08 |     00 |
| 9.      | SNV            |     11 |     27 |     17 |
| Total   | Total          |    324 |    320 |    286 |