Lok Sabha Question No. 2994 (UNSTARRED), answered on 2015-12-17
Subject: Behaviour of Employees of Airlines
Ministry: CIVIL AVIATION
Asked by: DILIP KUMAR MANSUKHLAL GANDHI

2994.

## GOVERNMENT OF INDIA

UNSTARRED

NO. : 2994

## MINISTRY OF CIVIL AVIA TION LOK SABHA

(To be answered 0n the December 2015)

## BEHA VIOUR OF EMPLOYEES OF AIRLINES

SHRI DILIPKUMAR MANSUKHLAL GANDHI

## Will the Minister of CIVIL AVIATION

be pleased to state: -

- (a) whether the Directorate General of Civil Aviation (DGCA) has taken note of indiscriminatelindecent behaviour of the employees of Spice Jet and Air India towards passengers;
- (c) whether the Government proposes to take strict action against the employees of such airlines showing disrespectful behaviour towards passengers; and
- () if so, the details thereof with the advisory issued by the Government for the airlines in this regard; along
- (d) if so, the number of such cases reported and action taken by the Government during the last three years and the current year, airline-wise?

ANSWER

Minister of State in the Ministry of CIVIL AVIATION

(Dr Mahesh Sharma)

(a) to (c): As submitted by Air India & SpiceJet, total number of complaints in respect of staff behaviour received from them during Jan 2012 October 2015 is at Annexure-l\_

As per the prevailing regulation, passengers are required to lodge their complaints with the airlines for redressal: All the scheduled domestic airlines have nominated and displayed the name and contact details of their Nodal Officer & Appellate Authority to settle the passenger complaints within stipulated time period, Tf the airline fails to full fill their obligation, the passenger may complain to the statutory body set under applicable laws.

- (d): As per monthly data submitted by the scheduled domestic airlines, total number of complaints in respect of staff behavior received from them during January 2012 October 2015 is at Annexure-2.

Directorate General of Civil Aviation (DGCA) has issued Air Transport Circular 01 of 2014 on facilitation/courtesy to esteemed   travelling public at airport: The circular specifies that all ground staff engaged in passenger handiing to undergo periodic soft skill training for sensitization, courtesy, behavior and procedure for assisting the passengers.

Airlines wise details of the complaints of the redressal status is at Annexure-3. Data prior to July 2014 is not available:

Jan-12

Air India (dom)

Spicejet

Feb-12

Air India (dom)

Spicejet

Staff Misbehaviour

14

8

Staff Misbehaviour

8

7

| Mar-12          |   Staff Misbehaviour |
|-----------------|----------------------|
| Air India (dom) |                   11 |
| Spicejet        |                    6 |

Apr-12

Air India (dom)

Spice

May-12

Air India (dom)

Spicejet

Jun-12

Air India (dom)

Spice

Jan-13

Air India (dom)

Spice

Feb-13

Air India (dom)

Spice

Mar-13

Air India (dom)

Spice

13

Apr-

Air India (dom)

Spice

13

Air India (dom)

May-

Spice

Jun-13

Air India (dom)

Spice

Staff Misbehaviour

9

10

Staff Misbehaviour

11

6

Staff Misbehaviour

17

Staff Misbehaviour

12

8

Staff Misbehaviour

9

12

Staff Misbehaviour

16

13

Staff Misbehaviour

11

11

Staff Misbehaviour

18

16

Staff Misbehaviour

26

16

| Jul-12          |   Staff Misbehaviour |
|-----------------|----------------------|
| Air India (dom) |                   18 |
| Spice           |                    7 |

| 12 Aug-         | Staff Misbehaviour   |
|-----------------|----------------------|
| Air India (dom) | 12                   |
| Spice           |                      |

| 12              |   Staff Misbehaviour |
|-----------------|----------------------|
| Air India (dom) |                    4 |
| Spice           |                    6 |

| Oct-12          |   Staff Misbehaviour |
|-----------------|----------------------|
| Air India (dom) |                    7 |
| Spice           |                   10 |

| Nov-12          |   Staff Misbehaviour |
|-----------------|----------------------|
| Air India (dom) |                   10 |
| Spice           |                   12 |

| Dec-12          |   Staff Misbehaviour |
|-----------------|----------------------|
| Air India (dom) |                   17 |
| Spice           |                   13 |

| Jul-13          | Staff Misbehaviour   |
|-----------------|----------------------|
| Air India (dom) | 21                   |
| Spice           |                      |

| 13 Aug_         |   Staff Misbehaviour |
|-----------------|----------------------|
| Air India (dom) |                   22 |
| Spice           |                   15 |

| 13 Sep:         |   Staff Misbehaviour |
|-----------------|----------------------|
| Air India (dom) |                   34 |
| Spice           |                   12 |

| Oct-13          |   Staff Misbehaviour |
|-----------------|----------------------|
| Air India (dom) |                   31 |
| Spice           |                   16 |

| Nov-13          |   Staff Misbehaviour |
|-----------------|----------------------|
| Air India (dom) |                   16 |
| Spice           |                   18 |

| Dec-13          |   Staff Misbehaviour |
|-----------------|----------------------|
| Air India (dom) |                   14 |
| Spice           |                   20 |

Jan-14

Air India (dom)

Spice

Feb-14

Air India (dom)

Spice

Mar-14

Air India (dom)

Spice

Apr-14

Air India (dom)

Spice

May-14

Air India (dom)

Spice\_

Jun-14

Air India (dom)

Spice

Jan-15

Air India

Spicejet

Feb-15

Air India (Dom)

Spicejet

Mar-15

Air India (Dom)

Spicejet

Apr-15

Air India (Dom)

Spicejet

15

Air India (Dom)

May-

Spicejet

Staff Misbehaviour

23

17

Staff Misbehaviour

21

17

Staff Misbehaviour

13

15

Staff Misbehaviour

20

18

Staff Misbehaviour

18

19

Staff Misbehaviour

27

20

Staff Behaviour

21

9

Staff Behaviour

15

11

Staff Behaviour

20

25

Staff Behaviour

15

Staff Behaviour

19

27

| Jun-15          |   Staff Behaviour |
|-----------------|-------------------|
| Air India (Dom) |                13 |
| Spicejet        |                11 |

| Jul-14          | Staff Misbehaviour   |
|-----------------|----------------------|
| Air India       | 45                   |
| Spicejet        | 17                   |
| Aug-14          | Staff Misbehaviour   |
| Air India       | 29                   |
| Spicejet_       | 21                   |
| Sep-14          | Staff Misbehaviour   |
| Air India       | 22                   |
| Spicejet        | 21                   |
| Oct-14          | Staff Misbehaviour   |
| Air India       | 18                   |
| Spicejet        |                      |
| Nov-14          | Staff Misbehaviour   |
| Air India       | 16                   |
| Spicejet        |                      |
| Dec-14          | Staff Misbehaviour   |
| Air India       | 18                   |
| Spicejet        | 16                   |
| Jul-15          | Staff Behaviour      |
| Air India (Dom) | 24                   |
| Spicejet        |                      |
| Aug-15          | Staff Behaviour      |
| Air India (Dom) |                      |
| Spicejet        | 42                   |
| 15              | Staff Behaviour      |
| Air India (Dom) | 18                   |
| Spicejet        | 29                   |
| Oct-15          | Staff Behaviour      |
| Air India (Dom) | 10                   |
| Spicejet        | 20                   |

| Jan-12              |   Staff Misbehaviour |
|---------------------|----------------------|
| Air India (dom)     |                   14 |
| Kingfisher Airlines |                    6 |
| IndiGo              |                   11 |
| Go Air              |                    0 |
| Spicejet            |                    8 |
| JetLite             |                    8 |
| Jet Airways         |                   27 |
|                     |                   74 |

| Feb-12              | Staff Misbehaviour   |
|---------------------|----------------------|
| Air India (dom)     | 8                    |
| Kingfisher_Airlines | 10                   |
| IndiGo              |                      |
| Go Air              |                      |
| Spicejet            |                      |
| JetLite             |                      |
| Jet Airways         | 27                   |
|                     | 63                   |

| Mar-12              | Staff Misbehaviour   |
|---------------------|----------------------|
| Air India (dom)     | 11                   |
| Kingfisher Airlines | 8                    |
| IndiGo              |                      |
| Go Air              |                      |
| Spicejet            | 6                    |
| JetLite             | 9                    |
| Jet Airways         | 33                   |
|                     | 68                   |

| Apr-12              |   Staff Misbehaviour |
|---------------------|----------------------|
| Air India (dom)     |                    9 |
| Kingfisher Airlines |                    6 |
| IndiGo              |                    0 |
| Go Air              |                    0 |
| Spice               |                   10 |
| JetLite             |                    1 |
| Jet Airways         |                   27 |
|                     |                   53 |

| May-12               | Staff Misbehaviour   |
|----------------------|----------------------|
| Air India (dom)      | 11                   |
| Kingfisher Airlines_ | 8                    |
| IndiGo               |                      |
| Go Air               |                      |
| Spicejet             | 6                    |
| JetLite              | 9                    |
| Jet Airways          | 33                   |
|                      | 68                   |

| Jun-12              | Staff Misbehaviour   |
|---------------------|----------------------|
| Air India (dom)     |                      |
| Kingfisher Airlines | 3                    |
| IndiGo              |                      |
| Go Air              |                      |
| Spice               |                      |
| JetLite             |                      |
| Jet Airways         | 24                   |
|                     | 66                   |

| Jul-12              | Staff Misbehaviour   |
|---------------------|----------------------|
| Air India (dom)     | 18                   |
| Kingfisher Airlines | 2                    |
| IndiGo              |                      |
| Go Air              |                      |
| Spice               |                      |
| JetLite             | 5                    |
| Jet Airways         | 20                   |
|                     | 54                   |

| Aug-12              | Staff Misbehaviour   |
|---------------------|----------------------|
| Air India (dom)     | 12                   |
| Kingfisher Airlines | 1                    |
| IndiGo              | 1                    |
| Go Air              | 9                    |
| Spice               |                      |
| Jetlite             | 4                    |
| Jet Airways         | 19                   |
|                     | 44                   |

| 12                  | Staff Misbehaviour   |
|---------------------|----------------------|
| Air India (dom)     | 4                    |
| Kingfisher_Airlines | 1                    |
| IndiGo              | 8                    |
| Go Air              |                      |
| Spice               |                      |
| JetLite             | 3                    |
| Jet Airways         | 17                   |
|                     | 35                   |

| Oct-12          |   Staff Misbehaviour |
|-----------------|----------------------|
| Air India (dom) |                    7 |
| IndiGo          |                    1 |
| Go Air          |                    0 |
| Spice           |                   10 |
| JetLite         |                    3 |
| Jet Airways     |                   19 |
|                 |                   40 |

| Nov-12          | Staff Misbehaviour   |
|-----------------|----------------------|
| Air India (dom) | 10                   |
| IndiGo          | 2                    |
| Go Air          | 0                    |
| Spice           | 12                   |
| JetLite         | 4                    |
| Jet Airways     |                      |
|                 | 48                   |

| Dec-12          |   Staff Misbehaviour |
|-----------------|----------------------|
| Air India (dom) |                   17 |
| IndiGo          |                    2 |
| Go Air          |                    0 |
| Spice           |                   13 |
| JetLite         |                    4 |
| Jet Airways     |                   18 |
|                 |                   54 |

| Jan-13              | Staff Misbehaviour   |
|---------------------|----------------------|
| Air India (dom)     | 12                   |
| Kingfisher Airlines |                      |
| IndiGo              | 2                    |
| Go Air              | 0                    |
| Spice               | 8                    |
| JetLite             | 3                    |
| Jet Airways         | 16                   |
|                     | 41                   |

| Feb-13              | Staff Misbehaviour   |
|---------------------|----------------------|
| Air India (dom)     | 9                    |
| Kingfisher_Airlines |                      |
| IndiGo              |                      |
| Go Air              | 0                    |
| Spice               | 12                   |
| JetLite             | 5                    |
| Jet Airways         | 16                   |
|                     | 48                   |

| Mar-13          |   Staff Misbehaviour |
|-----------------|----------------------|
| Air India (dom) |                   16 |
| IndiGo          |                    2 |
| Go Air          |                    0 |
| Spice           |                   13 |
| JetLite         |                    6 |
| Jet Airways     |                   17 |
|                 |                   54 |

| Apr-13          | Staff Misbehaviour   |
|-----------------|----------------------|
| Air India (dom) | 11                   |
| IndiGo          |                      |
| Go Air          | 0                    |
| Spice           | 11                   |
| JetLite         | 5                    |
| Jet Airways     | 18                   |
|                 | 47                   |

| May-13          |   Staff Misbehaviour |
|-----------------|----------------------|
| Air India (dom) |                   18 |
| IndiGo          |                    0 |
| Go Air          |                    0 |
| Spice           |                   16 |
| JetLite         |                    7 |
| Jet Airways     |                   22 |
|                 |                   63 |

| Jun-13          |   Staff Misbehaviour |
|-----------------|----------------------|
| Air India (dom) |                   26 |
| IndiGo          |                    0 |
| Go Air          |                    0 |
| Spice           |                   16 |
| JetLite         |                    5 |
| Jet Airways     |                   21 |
|                 |                   68 |

| Jul-13          |   Staff Misbehaviour |
|-----------------|----------------------|
| Air India (dom) |                   21 |
| IndiGo          |                    2 |
| Go Air          |                    0 |
| Spice           |                   13 |
| Jetlite         |                    5 |
| Jet Airways     |                   23 |
|                 |                   64 |

| Aug-13          |   Staff Misbehaviour |
|-----------------|----------------------|
| Air India (dom) |                   22 |
| IndiGo          |                    2 |
| Go Air          |                    0 |
| Spice           |                   15 |
| JetLite         |                    5 |
| Jet Airways     |                   22 |
|                 |                   66 |

| Sep-13          |   Staff Misbehaviour |
|-----------------|----------------------|
| Air India (dom) |                   34 |
| IndiGo          |                    0 |
| Go Air          |                    0 |
| Spice           |                   12 |
| JetLite         |                    4 |
| Jet Airways     |                   19 |
|                 |                   69 |

| Oct-13          | Staff Misbehaviour   |
|-----------------|----------------------|
| Air India (dom) | 31                   |
| IndiGo          | 4                    |
| Go Air          | 0                    |
| Spice           | 16                   |
| JetLite         |                      |
| Jet Airways     | 21                   |
| Air Costa       |                      |
|                 | 77                   |

| Nov-13          |   Staff Misbehaviour |
|-----------------|----------------------|
| Air India (dom) |                   16 |
| IndiGo          |                    6 |
| Go Air          |                    0 |
| Spice           |                   18 |
| JetLite         |                    5 |
| Jet Airways     |                   20 |
| Air Costa       |                    0 |
|                 |                   65 |

| Dec-13          |   Staff Misbehaviour |
|-----------------|----------------------|
| Air India (dom) |                   14 |
| IndiGo          |                    9 |
| Go Air          |                    0 |
| Spice           |                   20 |
| JetLite         |                    4 |
| Jet Airways     |                   21 |
| Air Costa       |                    0 |
|                 |                   68 |

| Jan-14          | Staff Misbehaviour   |
|-----------------|----------------------|
| Air India (dom) | 23                   |
| IndiGo          | 4                    |
| Go Air          | 0                    |
| Spice           |                      |
| JetLite         |                      |
| Jet Airways_    | 19                   |
| Air Costa       | 0                    |
|                 | 67                   |

| Feb-14          |   Staff Misbehaviour |
|-----------------|----------------------|
| Air India (dom) |                   21 |
| IndiGo          |                    2 |
| Go Air          |                    0 |
| Spice           |                   17 |
| JetLite         |                    4 |
| Jet Airways     |                   18 |
| Air Costa       |                    1 |
|                 |                   63 |

| Mar-14          | Staff Misbehaviour   |
|-----------------|----------------------|
| Air India (dom) | 13                   |
| IndiGo          |                      |
| Go Air          | 0                    |
| Spice           | 15                   |
| JetLite         | 4                    |
| Jet Airways     | 16                   |
| Air Costa       | 0                    |
|                 | 49                   |

| Apr-14          |   Staff Misbehaviour |
|-----------------|----------------------|
| Air India (dom) |                   20 |
| IndiGo          |                    0 |
| Go Air          |                    0 |
| Spice_          |                   18 |
| JetLite         |                    5 |
| Jet Airways     |                   17 |
| Air Costa       |                    1 |
|                 |                   61 |

| May-14          |   Staff Misbehaviour |
|-----------------|----------------------|
| Air India (dom) |                   18 |
| IndiGo          |                    4 |
| Go Air          |                    0 |
| Spice           |                   19 |
| JetLite         |                    4 |
| Jet Airways     |                   19 |
| Air Costa       |                    0 |
|                 |                   64 |

| Jun-14          | Staff Misbehaviour   |
|-----------------|----------------------|
| Air India (dom) | 27                   |
| IndiGo          | 0                    |
| Go Air          |                      |
| Air Asia        |                      |
| Spice           | 20                   |
| JetLite         |                      |
| Jet Airways     | 1                    |
| Air Costa       | 0                    |
|                 | 71                   |

| Jul-14    | Staff Behaviour   |
|-----------|-------------------|
| Air Costa |                   |
| Air Asia  | 1                 |
| Go Air    | 2                 |
| IndiGo    |                   |
| Spicejet  | 17                |
| Jet       | 2                 |
| Air India | 45                |

| Aug-14    | Staff Behaviour   |
|-----------|-------------------|
| Air Costa | 2                 |
| Air Asia  |                   |
| Go Air    |                   |
| IndiGo    |                   |
| Spicejet  | 21                |
| Jet       | 13                |
| Air India | 29                |

| Sep-14    | Staff Behaviour   |
|-----------|-------------------|
| Air Costa |                   |
| Air Asia  |                   |
| Go Air    |                   |
| IndiGo    |                   |
| Spicejet  | 21                |
| Jet       | 20                |
| Air India | 22                |

| Oct-14    | Staff Behaviour   |
|-----------|-------------------|
| Air Costa |                   |
| Air Asia  |                   |
| Go Air    |                   |
| IndiGo    |                   |
| Spicejet  |                   |
| Jet       | 39                |
| Air India | 18                |

| Nov-14    | Staff Behaviour   |
|-----------|-------------------|
| Air Costa |                   |
| Air Asia  |                   |
| Go Air    |                   |
| IndiGo    |                   |
| Spicejet  |                   |
| Jet       | 25                |
| Air India | 16                |

| Dec-14    | Staff Behaviour   |
|-----------|-------------------|
| Air Costa |                   |
| Air Asia  |                   |
| Go Air    | 3                 |
| IndiGo    | 4                 |
| Spicejet  | 16                |
| Jet       | 32                |
| Air India | 18                |

| Jan-15      | Staff Behaviour   |
|-------------|-------------------|
| Air Costa   | 1                 |
| Air Asia    |                   |
| Vistara     |                   |
| Go Air      | 5                 |
| IndiGo      | 2                 |
| Spicejet    | 9                 |
| Jet         | 32                |
| Air India   | 21                |
| Grand Total | 69                |

| Feb-15                | Staff Behaviour   |
|-----------------------|-------------------|
| Air Asia              |                   |
| Air Costa             |                   |
| Air India (Dom)       | 15                |
| Go Air                | 3                 |
| IndiGo                | 5                 |
| Jet Airways + JetLite | 27                |
| Spicejet              | 11                |
| Vistara               |                   |
| Grand Total           | 61                |

| Mar-15                | Staff Behaviour   |
|-----------------------|-------------------|
| Air Asia              |                   |
| Air Costa             |                   |
| Air India (Dom)       | 20                |
| Go Air                |                   |
| IndiGo                | 4                 |
| Jet Airways + JetLite | 39                |
| Spicejet              | 25                |
| Vistara               |                   |
| Grand Total           | 88                |

| Apr-15          | Staff Behaviour   |
|-----------------|-------------------|
| Air Asia        |                   |
| Air Costa       | 2                 |
| Air India (Dom) | 15                |
| Go Air          |                   |
| IndiGo          | 5                 |
| Jet             | 27                |
| Spicejet        | 23                |
| Vistara         |                   |
| Grand Total     | 72                |

| May-15                 | Staff Behaviour   |
|------------------------|-------------------|
| Air Asia               |                   |
| Air Costa              |                   |
| Air India (Dom)        | 19                |
| Air Pegasus_           |                   |
| Go Air                 |                   |
| IndiGo                 |                   |
| Jet Airways + JetLite  | 35                |
| Spicejet               | 27                |
| Vistara                |                   |
| Grand Total            | 81                |
| Jun-15                 | Staff Behaviour   |
| Air Asia               |                   |
| Air Costa              | 1                 |
| Air India (Dom)        | 13                |
| Air Pegasus            |                   |
| Go Air                 |                   |
| IndiGo                 |                   |
| Jet Airways + JetLite_ | 29                |
| Spicejet               | 11                |
| Vistara                |                   |
| Grand Total            | 54                |
| Air India (Dom)        | 13                |
| Jul-15                 | Staff Behaviour   |
| Air Costa              |                   |
| Air Asia               |                   |
| Vistara                |                   |
| Go Air                 |                   |
| IndiGo                 | 1                 |
| Spicejet               | 25                |
| Jet Airways + JetLite  | 41                |
| Air India (Dom)        | 24                |
| Air Pegasus            |                   |
| Total                  | 91                |

| 15                    | Staff Behaviour   |
|-----------------------|-------------------|
| Air Costa             |                   |
| Air Asia              |                   |
| Vistara               |                   |
| Go Air                |                   |
| IndiGo                | 1                 |
| Spicejet              | 42                |
| Jet Airways + JetLite | 26                |
| Air India (Dom)       |                   |
| Air Pegasus           |                   |
| Trujet                |                   |
| Total                 | 86                |

| 15 Sep-               | Staff Behaviour   |
|-----------------------|-------------------|
| Air Costa             |                   |
| Air Asia              |                   |
| Vistara               |                   |
| Go Air                |                   |
| IndiGo                | 3                 |
| Spicejet              | 29                |
| Jet Airways + JetLite | 31                |
| Air India (Dom)       | 18                |
| Air Pegasus           |                   |
| Trujet                |                   |
| Total                 | 81                |

| Oct-15                | Staff Behaviour   |
|-----------------------|-------------------|
| Air Costa             |                   |
| Air Asia              |                   |
| Vistara               |                   |
| Go Air                |                   |
| IndiGo                | 2                 |
| Spicejet              | 20                |
| Jet Airways + JetLite | 32                |
| Air India (Dom)       | 10                |
| Air Pegasus           |                   |
| Trujet                |                   |
| Total                 | 64                |

| Airline               | Total Complaints   | Redressal Status   | Redressal Status   |
|-----------------------|--------------------|--------------------|--------------------|
| Airline               | Total Complaints   | Closed             | Open               |
| Air Costa             | 21                 |                    |                    |
| Air Asia              | 3                  | 3                  |                    |
| Go Air                | 81                 | 81                 |                    |
| IndiGo                | 92                 | 92                 |                    |
| Spicejet              | 129                | 129                |                    |
| Jet Airways + JetLite | 61                 |                    | 9                  |
| Air India (Dom)       | 213                | 162                | 51                 |
| Total                 | 581                | 520                | 61                 |

| Sep-14                | Sep-14     | Sep-14           | Sep-14           |
|-----------------------|------------|------------------|------------------|
| Airline               | Total      | Redressal Status | Redressal Status |
|                       | Complaints | Closed           | Open             |
| Air Costa             |            | 4                |                  |
| Air Asia              | 3          | 3                |                  |
| Go Air                | 113        | 113              |                  |
| IndiGo                | 82         | 82               |                  |
| Spicejet              | 123        | 111              | 12               |
| Jet Airways + JetLite | 197        | 194              | 3                |
| Air India (Dom)       | 228        | 192              | 36               |
| Total                 | 750        | 699              | 51               |

| Nov-14                 | Nov-14           | Nov-14           | Nov-14           |
|------------------------|------------------|------------------|------------------|
| Airline                | Total Complaints | Redressal Status | Redressal Status |
|                        | Total Complaints | Closed           | Open             |
| Air Costa              | 5                | 5                |                  |
| Air Asia               | 11               | 11               |                  |
| Go Air                 | 220              | 220              |                  |
| IndiGo                 | 110              | 109              |                  |
| Spicejet               | 142              | 142              |                  |
| Jet Airways + JetLite_ | 219              | 219              |                  |
| Air India (Dom)        | 226              | 126              | 100              |
| Total                  | 933              | 832              | 101              |

## ANNEXURE-3

| Aug-14                | Aug-14           | Aug-14           | Aug-14           |
|-----------------------|------------------|------------------|------------------|
| Airline               | Total Complaints | Redressal Status | Redressal Status |
| Airline               | Total Complaints | Closed           | Open             |
| Air Costa             | 3                | 3                |                  |
| Air Asia              | 2                |                  |                  |
| Go Air                | 81               | 81               |                  |
| IndiGo                | 106              | 106              |                  |
| Spicejet              | 146              | 135              | 11               |
| Jet Airways + JetLite | 185              | 181              | 4                |
| Air India (Dom)       | 189              | 160              | 29               |
| Total                 | 712              | 667              | 45               |

| Oct-14              | Oct-14           | Oct-14           | Oct-14           |
|---------------------|------------------|------------------|------------------|
| Airline             | Total Complaints | Redressal Status | Redressal Status |
| Airline             | Total Complaints | Closed           | Open             |
| Air Costa           |                  |                  |                  |
| Air Asia            | 5                | 5                |                  |
| Go Air              | 223              | 223              |                  |
| IndiGo              | 106              | 106              |                  |
| Spicejet            | 121              | 121              |                  |
| Jet Airways JetLite | 280              | 279              |                  |
| Air India (Dom)     | 341              | 184              | 157              |
| Total               | 1080             | 922              | 158              |

| Dec-14                | Dec-14           | Dec-14           | Dec-14           |
|-----------------------|------------------|------------------|------------------|
| Airline               | Total Complaints | Redressal Status | Redressal Status |
| Airline               | Total Complaints | Closed           | Open             |
| Air Costa             | 3                | 3                |                  |
| Air Asia              | 12               | 12               |                  |
| Go Air                | 371              | 371              |                  |
| IndiGo                | 241              | 241              |                  |
| Spicejet              | 210              | 210              |                  |
| Jet Airways + JetLite | 230              | 230              |                  |
| Air India (Dom)       | 255              | 150              | 105              |
| Total                 | 1322             | 1217             | 105              |

| Jan-15              | Jan-15           | Jan-15           | Jan-15           |
|---------------------|------------------|------------------|------------------|
| Airline             | Total Complaints | Redressal Status | Redressal Status |
| Airline             | Total Complaints | Closed           | Open             |
| Air Costa           | 5                | 5                |                  |
| Air Asia            | 15               | 15               |                  |
| Vistara             | 2                | 2                |                  |
| Go Air              | 169              | 169              |                  |
| IndiGo              | 195              | 195              |                  |
| Spicejet            | 330              | 330              |                  |
| Jet Airways JetLite | 229              | 229              |                  |
| Air India (Dom)     | 252              | 171              | 81               |
| Total               | 1197             | 1116             | 81               |

| Airline               | Total Complaints   | Redressal Status   | Redressal Status   |
|-----------------------|--------------------|--------------------|--------------------|
| Airline               | Total Complaints   | Closed             | Open               |
| Air Costa             | 3                  | 3                  |                    |
| Air Asia              | 12                 | 12                 |                    |
| Vistara               | 2                  | 2                  |                    |
| Go Air                | 325                | 325                |                    |
| IndiGo                | 198                | 197                |                    |
| Spicejet              | 207                | 207                |                    |
| Jet Airways + JetLite | 225                | 225                |                    |
| Air India (Dom)       | 222                | 136                | 86                 |
| Total                 | 1194               | 1107               | 87                 |

| Airline             | Total      | Redressal Status   | Redressal Status   |
|---------------------|------------|--------------------|--------------------|
|                     | Complaints | Closed             | Open               |
| Air Costa           | 5          | 5                  |                    |
| Air Asia            | 14         | 14                 |                    |
| Vistara             | 1          | 1                  |                    |
| Go Air              | 68         | 68                 |                    |
| IndiGo              | 191        | 191                |                    |
| Spicejet            | 187        | 187                |                    |
| Jet Airways JetLite | 211        | 211                |                    |
| Air India (Dom)     | 173        | 108                | 65                 |
| Air Pegasus         | 9          | 9                  |                    |
| Total               | 858        | 793                | 65                 |

| Feb-15                 | Feb-15           | Feb-15           | Feb-15           |
|------------------------|------------------|------------------|------------------|
| Airline                | Total Complaints | Redressal Status | Redressal Status |
| Airline                | Total Complaints | Closed           | Open             |
| Air Costa              | 5                | 5                |                  |
| Air Asia               | 14               | 14               |                  |
| Vistara                |                  |                  |                  |
| Go Air                 | 134              | 134              |                  |
| IndiGo                 | 213              | 213              |                  |
| Spicejet               | 248              | 248              |                  |
| Jet Airways + JetLite_ | 221              | 221              |                  |
| Air India (Dom)        | 256              | 173              | 83               |
| Total                  | 1092             | 1009             | 83               |

| Apr-15                | Apr-15           | Apr-15           | Apr-15           |
|-----------------------|------------------|------------------|------------------|
| Airline               | Total Complaints | Redressal Status | Redressal Status |
| Airline               | Total Complaints | Closed           | Open             |
| Air Costa             | 7                |                  |                  |
| Air Asia              | 10               | 10               |                  |
| Vistara               | 1                | 1                |                  |
| Go Air                | 148              | 148              |                  |
| IndiGo                | 212              | 212              |                  |
| Spicejet              | 198              | 197              |                  |
| Jet Airways + JetLite | 210              | 208              | 2                |
| Air India (Dom)       | 149              | 98               | 51               |
| Total                 | 935              | 881              | 54               |

| Jun-15                | Jun-15           | Jun-15           | Jun-15           |
|-----------------------|------------------|------------------|------------------|
| Airline               | Total Complaints | Redressal Status | Redressal Status |
| Airline               | Total Complaints | Closed           | Open             |
| Air Costa             | 4                | 4                |                  |
| Air Asia              | 14               | 14               |                  |
| Vistara               | 1                | 1                |                  |
| Go Air                | 67               | 67               |                  |
| IndiGo                | 180              | 180              |                  |
| Spicejet              | 160              | 160              |                  |
| Jet Airways + JetLite | 194              | 194              |                  |
| Air India (Dom)       | 173              | 110              | 63               |
| Air Pegasus           | 26               | 26               |                  |
| Total                 | 819              | 756              | 83               |

| Jul-15                | Jul-15           | Jul-15           | Jul-15           |
|-----------------------|------------------|------------------|------------------|
| Airline               | Total Complaints | Redressal Status | Redressal Status |
| Airline               | Total Complaints | Closed           | Open             |
| Air Costa             | 4                |                  |                  |
| Air Asia              | 15               | 15               |                  |
| Vistara               | 2                | 2                |                  |
| Go Air                | 74               | 74               |                  |
| IndiGo                | 186              | 186              |                  |
| Spicejet              | 133              | 160              |                  |
| Jet Airways + JetLite | 210              | 210              |                  |
| Air India (Dom)       | 174              | 108              | 65               |
| Air Pegasus           |                  | 4                |                  |
| Total                 | 802              | 742              | 60               |

| Sep-15              | Sep-15           | Sep-15           | Sep-15           |
|---------------------|------------------|------------------|------------------|
| Airline             | Total Complaints | Redressal Status | Redressal Status |
|                     | Total Complaints | Closed           | Open             |
| Air Costa           | 5                | 5                |                  |
| Air Asia            | 11               | 11               |                  |
| Vistara             |                  | 1                |                  |
| Go Air              | 51               | 51               |                  |
| IndiGo              | 149              | 149              |                  |
| Spicejet            | 98               | 98               |                  |
| Jet Airways JetLite | 199              | 199              |                  |
| Air India (Dom)     | 191              | 101              | 90               |
| Air Pegasus_        | 3                | 3                |                  |
| Turejet             | 2                | 2                |                  |
| Total               | 710              | 620              | 90               |

| Aug-15              | Aug-15           | Aug-15           | Aug-15           |
|---------------------|------------------|------------------|------------------|
| Airline             | Total Complaints | Redressal Status | Redressal Status |
| Airline             | Total Complaints | Closed           | Open             |
| Air Costa           | 5                | 5                |                  |
| Air Asia            | 13               | 13               |                  |
| Vistara             | 2                | 2                |                  |
| Go Air              | 69               | 69               |                  |
| IndiGo              | 156              | 156              |                  |
| Spicejet            | 116              | 116              |                  |
| Jet Airways JetLite | 209              | 209              |                  |
| Air India (Dom)     | 189              | 135              | 54               |
| Air Pegasus_        | 2                |                  |                  |
| Turejet             | 9                | 9                |                  |
| Total               | 770              | 716              | 54               |

| Oct-15                | Oct-15           | Oct-15           | Oct-15           |
|-----------------------|------------------|------------------|------------------|
| Airline               | Total Complaints | Redressal Status | Redressal Status |
|                       | Total Complaints | Closed           | Open             |
| Air Costa             | 5                | 5                |                  |
| Air Asia              | 12               | 12               |                  |
| Vistara               | 3                | 3                |                  |
| Go Air                | 60               | 60               |                  |
| IndiGo                | 147              | 147              |                  |
| Spicejet              | 89               | 89               |                  |
| Jet Airways + JetLite | 203              | 203              |                  |
| Air India (Dom)       | 203              | 106              | 97               |
| Air Pegasus           | 2                | 2                |                  |
| Truejet               | 3                | 3                |                  |
| Total                 | 727              | 630              | 97               |