Lok Sabha Question No. 1161 (UNSTARRED), answered on 2025-12-08
Subject: Technical glitches in MCA 21 V3 Portal
Ministry: CORPORATE AFFAIRS
Asked by: Shri Dulu Mahato, Shri Bidyut Baran Mahato, Shri Murasoli S, Shri Mukeshkumar Chandrakaant Dalal, Shri Dharambir Singh, Shri Bibhu Prasad Tarai, Shri Anil Firojiya, Shri Yogender Chandolia, Shri Lumbaram Choudhary, Shri Ravindra Shukla Alias Ravi Kishan, Dr. Prabha Mallikarjun, Shri Jaswantsinh Sumanbhai Bhabhor, Shri Balabhadra Majhi, Shri Dineshbhai Makwana, Shri Vijay Kumar Dubey

## GOVERNMENT OF INDIA MINISTRY OF CORPORATE AFFAIRS LOK SABHA

## UNSTARRED QUESTION NO. 1161

## ANSWERED ON Monday, December 8, 2025

Agrahayana 17, 1947 (Saka)

## Technical glitches in MCA 21 V3 Portal

1161. Shri Bidyut Baran Mahato:

Shri Mukeshkumar Chandrakaant Dalal:

Shri Balabhadra Majhi:

Shri Lumbaram Choudhary:

Shri Jaswantsinh Sumanbhai Bhabhor:

Shri Yogender Chandolia:

Shri Murasoli S:

Shri Vijay Kumar Dubey:

Shri Dulu Mahato:

Shri Dineshbhai Makwana:

Shri Ravindra Shukla Alias Ravi Kishan:

Shri Bibhu Prasad Tarai:

Shri Anil Firojiya:

Shri Dharambir Singh:

Dr. Prabha Mallikarjun:

## Will the Minister of CORPORATE AFFAIRS be pleased to state:

- (a)  the  manner in which the Government is assessing the reduction in technical glitches and server capacity issues raised by MSMEs/stakeholders during the initial phase of the MCA21 V3 portal by third party audit especially in Dahod district in Gujarat;
- (b) the success rate of Straight Through Processing (STP) of high-throughput forms such as AOC-4 and MGT-7;
- (c) whether Artificial Intelligence and data analytics features have been integrated into the newly created V3 enforcement module, if so, the details thereof;
- (d) whether the Government has developed simple training modules/help desks for Micro, Small and Medium Enterprises and their professionals to use the e-forms and digital signature features of the said V3 portal especially in the said district and if so, the details thereof;
- (e) whether dedicated help-desks, mobile facilitation vans or district-level awareness camps have been conducted in Aspirational Districts including Bhiwani and  Mahendragarh  where  thousands  of  small  companies  and  professionals  face digital barriers;
- (f) if so, the details thereof and if not, whether the Ministry proposes special MCAawareness  camps  in  Bhiwani-Mahendragarh  to  help  local  MSMEs  transition smoothly to the V3 digital ecosystem, if so, the details thereof;
- (g) the steps taken by the Union Government to address system errors, filing failures and delays in processing approvals, incorporations and statutory forms under the Companies Act, 2013;

- (h)  the  total  number  of  filings,  approvals  and  rejections  recorded  on  the  MCA21 platform during the last five years, along with the average turnaround time for key processes  such  as  incorporation,  name  reservation,  charge  registration,  and compliance filings; and
- (i)  whether the Union Government has undertaken/proposes to undertake system upgrades, capacity augmentation, stakeholder consultations or independent audits to ensure greater ease of compliance, improved digital reliability and transparent central monitoring under the framework and if so, the details thereof? ANSWER

MINISTER OF STATE IN THE MINISTRY OF CORPORATE AFFAIRS; MINISTER OF STATE IN THE MINISTRY OF ROAD TRANSPORT AND HIGHWAYS

## [SHRI HARSH MALHOTRA]

- (a)  The MCA21 V3 system was launched in phases with initial phase starting from May 2021. During the initial phase of introduction of electronic filing through MCA21 portal, a network of Certified Filing Centres (CFC) were setup across the country to provide services free of cost for e-Filing of documents to the stakeholders who did not have the necessary computing/ IT infrastructure or capability to use the same for e-Filing from their own locations. With adoption of the electronic filings over the years,  stakeholders  are  now  being  facilitated  through  Centralized  Helpdesk operations for any assistance. The MCA21 V3 platform is monitored through a 24x7 Network Operations Centre and application monitoring tools. Grievances or queries reported  by  stakeholders  including  MSMEs  and  those  from  Dahod  district  are captured  through  the  central  ticketing  system  and  are  taken  up  for  root-cause analysis and suitable remedial action is taken.
- (b) MCA21 V3 supports Straight Through Processing (STP) for specified high-volume forms, including AOC-4 and MGT-7/MGT-7A. MGT 7 is a STP form and gets approved on payment of fee. During 2024-25, a total of 12.68 Lakh MGT -7/7A forms were approved through STP. AOC-4 is conditional STP and is approved subject to the form meeting all statutory validations. During 2024-25, out of the total 10.73 Lakh AOC-4 forms filed by stakeholders, 98% were processed Straight Through Process.
- (c)  Data  analytics-driven  features  have  been  integrated  in  MCA21  V3  including enforcement and compliance modules. These include Early Warning System (EWS) and Compliance Management System (CMS) which use risk-based classification of companies  and  filings,  automated  generation  of  alerts  and  exception  reports, pattern analysis of non-compliance.
- (d)  The  Ministry,  through  the  MCA21  portal,  has  developed  and  made  available guidance material, including step-by-step e-form filing manuals, video guides, FAQs, and system prompts in the web-based forms to help MSMEs and professionals use the e-forms and other features like digital signature. In addition, a central helpdesk (toll-free number, e-mail and live-chat facility) is in place to handhold stakeholders across the country, including in Dahod and other districts.
- (e) & (f) MCA, in collaboration with professional institutes such as the Institute of Chartered Accountants of India (ICAI) and the Institute of Company Secretaries of India (ICSI), and through its Regional Directorates and Registrars of Companies,

organises regular  stakeholder  awareness  programmes, webinars and  awareness camps  on  the  MCA21  V3  system,  for  ensuring  smooth  transition  to  V3  digital ecosystem. During 2025, about 50 webinars and 10 user sessions were conducted with the help of ICSI and ICAI for stakeholder awareness.

(g) A helpdesk mechanism to address grievances related to the MCA21 portal has been  established.  Helpdesk  tickets  are  raised  on  the  portal.  These  tickets encompassed a range of issues including technical problems, processing-related requests and stakeholder suggestions or feedback. The helpdesk system incorporates a user feedback mechanism to assess the quality of resolutions. To further  enhance  the  quality  of  grievance  redressal,  MCA  has  partnered  with professional  institutes  to  review  ticket  closures.  A  dedicated  team  from  these institutes works in close coordination with MCA to monitor grievance handling and collect user feedback post-ticket closure. The effectiveness and quality of ticket resolutions are reviewed regularly.

Further, to address technical issues measures are taken up as required including continuous optimisation of application code and infrastructure configuration.

(h)  MCA21  is  a  transaction-heavy  system  processing  a  large  number  of  e-forms every year. In the last five years (2020-2025), a total of 3.84 crores filings were made on MCA21 portal. Of these 3.33 crores filings were approved through Straight Through Process, 40.8 lakhs filings were approved by the concerned Registrar of Companies and Regional Directors, a total of 8.3 lakhs Forms were rejected by the officers and about 1 lakh forms are in others category (under processing, cancelled etc.)

The average turnaround time in last five years for Company incorporation and name reservation  is  between  1  to  2  days,  charge  registration  is  instantaneous.  Major compliance  filings  such  as  MGT  7/  7A  and  AOC  4  is  instantaneous  for  forms approved through Straight Through Process mode.

(i) During the peak filing season the capacity is augmented through the deployment of additional application and database servers. A joint technical team comprising officers  from  the  Ministry,  the  MCA21  service  provider,  the  Project  Monitoring Unit/consultants, and representatives from professional institutes is instituted to monitor incidents and resolve grievances on priority. In addition, regular releasemanagement  and  bug-fix  cycles  are  implemented  to  promptly  address  issues reported by stakeholders.

****