Lok Sabha Question No. 516 (UNSTARRED), answered on 2023-12-06
Subject: Common Service Centres
Ministry: ELECTRONICS AND INFORMATION TECHNOLOGY
Asked by: Sunil Baburao Mendhe

## GOVERNMENT OF INDIA MINISTRY OF ELECTRONICS AND INFORMATION TECHNOLOGY

## LOK SABHA UNSTARRED QUESTION NO. 516

TO BE ANSWERED ON: 06.12.2023

## COMMON SERVICE CENTRES

## 516. SHRI SUNIL BABURAO MENDHE:

Will  the  MINISTER  OF  ELECTRONICS  AND  INFORMATION  TECHNOLOGY  be pleased to state:

(a) whether the Common Service Centres (CSCs) are operated by the Government and if so, the details thereof;

(b)  whether it  is  proposed  by  the  Government  to  include  other  companies  in  this  sector  to provide more services to the citizens and if so, the details thereof;

- (c) the basis on which the companies would be included in this sector and;

(d)  the  number  of  youth  who  got  employment  in  these  CSCs  in  India,  State/UT-wise including

Maharashtra during the last four years?

## ANSWER

## MINISTER OF STATE FOR ELECTRONICS AND INFORMATION TECHNOLOGY (SHRI RAJEEV CHANDRASEKHAR)

(a)  to  (d):  Common  Services  Centre  (CSC)  programme  is  an  initiative  of  Government  of India for enabling easy access to services for citizens. CSCs are the access points for delivery of  various  services  to  citizens.  CSCs  are  operated  by  village  level  entrepreneurs.  CSC  eGovernance Services India Limited, acts as a coordinating agency to enable on boarding and delivery  of  services  centrally  through  its  Digital  Seva  technology  platform.    CSC  eGovernance Services India Limited has apprised that around 16 lakh persons are directly or indirectly working at various CSCs at present, including about 1,69,382 in Maharashtra.

State/UT-wise, including Maharashtra, employment in CSCs during the last four years is at Annexure.

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## Annexure

State/UT-wise, including Maharashtra, employment in CSCs during the last four years

| S. N.       | State             | Status of number of workers directly/in-directly work in CSC   | Status of number of workers directly/in-directly work in CSC   | Status of number of workers directly/in-directly work in CSC   | Status of number of workers directly/in-directly work in CSC   |
|-------------|-------------------|----------------------------------------------------------------|----------------------------------------------------------------|----------------------------------------------------------------|----------------------------------------------------------------|
| S. N.       | State             | March'21                                                       | March'22                                                       | March'23                                                       | October'23                                                     |
| 1           | Andhra Pradesh    | 27,907                                                         | 29,211                                                         | 32,865                                                         | 32,261                                                         |
| 2           | Arunachal Pradesh | 381                                                            | 512                                                            | 657                                                            | 362                                                            |
| 3           | Assam             | 15,890                                                         | 32,445                                                         | 37,344                                                         | 36,719                                                         |
| 4           | Bihar             | 93,826                                                         | 1,57,105                                                       | 1,71,618                                                       | 2,18,369                                                       |
| 5           | Chhattisgarh      | 37,892                                                         | 60,800                                                         | 55,221                                                         | 55,356                                                         |
| 6           | Goa               | 261                                                            | 496                                                            | 675                                                            | 351                                                            |
| 7           | Gujarat           | 33,937                                                         | 40,421                                                         | 52,860                                                         | 53,642                                                         |
| 8           | Haryana           | 45,873                                                         | 61,427                                                         | 56,808                                                         | 60,526                                                         |
| 9           | Himachal Pradesh  | 9,969                                                          | 15,516                                                         | 16,146                                                         | 17,226                                                         |
| 10          | Jharkhand         | 39,807                                                         | 57,573                                                         | 60,657                                                         | 53,727                                                         |
| 11          | Karnataka         | 28,470                                                         | 33,502                                                         | 24,057                                                         | 25,475                                                         |
| 12          | Kerala            | 10,711                                                         | 19,546                                                         | 23,976                                                         | 26,042                                                         |
| 13          | Madhya Pradesh    | 83,466                                                         | 1,31,707                                                       | 1,33,296                                                       | 1,33,610                                                       |
| 14          | Maharashtra       | 1,34,265                                                       | 1,62,598                                                       | 1,68,960                                                       | 1,69,382                                                       |
| 15          | Manipur           | 2,432                                                          | 3,143                                                          | 2,847                                                          | 194                                                            |
| 16          | Meghalaya         | 2,084                                                          | 3,016                                                          | 3,174                                                          | 1,461                                                          |
| 17          | Mizoram           | 800                                                            | 1,122                                                          | 1,500                                                          | 843                                                            |
| 18          | Nagaland          | 979                                                            | 1,817                                                          | 1,548                                                          | 814                                                            |
| 19          | Odisha            | 34,585                                                         | 50,406                                                         | 55,227                                                         | 54,392                                                         |
| 20          | Punjab            | 27,505                                                         | 35,613                                                         | 32,268                                                         | 26,085                                                         |
| 21          | Rajasthan         | 42,767                                                         | 63,566                                                         | 62,433                                                         | 61,751                                                         |
| 22          | Sikkim            | 158                                                            | 260                                                            | 345                                                            | 189                                                            |
| 23          | Tamil Nadu        | 27,078                                                         | 39,677                                                         | 45,141                                                         | 39,751                                                         |
| 24          | Telangana         | 22,043                                                         | 18,898                                                         | 20,190                                                         | 12,940                                                         |
| 25          | Tripura           | 2,793                                                          | 5,360                                                          | 6,090                                                          | 6,090                                                          |
| 26          | Uttar Pradesh     | 2,07,928                                                       | 3,71,563                                                       | 3,55,494                                                       | 4,03,582                                                       |
| 27          | Uttarakhand       | 19,916                                                         | 27,472                                                         | 27,855                                                         | 38,278                                                         |
| 28          | West Bengal       | 46,928                                                         | 69,105                                                         | 72,906                                                         | 80,373                                                         |
| State Total | State Total       | 10,00,651                                                      | 14,93,877                                                      | 15,22,158                                                      | 16,09,791                                                      |
| 1           | Andaman &Nicobar  | 118                                                            | 168                                                            | 261                                                            | 157                                                            |
| 2           | Chandigarh        | 182                                                            | 371                                                            | 396                                                            | 390                                                            |
| 3           | Dadra &NH, D&D    | 136                                                            | 198                                                            | 357                                                            | 133                                                            |
| 4           | Delhi             | 7,149                                                          | 12,584                                                         | 12,552                                                         | 11,924                                                         |
| 5           | Jammu &Kashmir    | 7,310                                                          | 19,558                                                         | 22,056                                                         | 18,284                                                         |
| 6           | Ladakh            | 62                                                             | 248                                                            | 279                                                            | 87                                                             |
| 7           | Lakshadweep       | 26                                                             | 33                                                             | 42                                                             | 14                                                             |
| 8           | Puducherry        | 385                                                            | 624                                                            | 855                                                            | 574                                                            |
| UT Total    | UT Total          | 15,368                                                         | 33,784                                                         | 36,798                                                         | 31,563                                                         |
| GRAND TOTAL | GRAND TOTAL       | 10,16,019                                                      | 15,27,661                                                      | 15,58,956                                                      | 16,41,354                                                      |

Source: CSC e-Governance Service India Limited

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