Lok Sabha Question No. 394 (STARRED), answered on 2025-08-20
Subject: Online Legal Metrology Services
Ministry: CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION
Asked by: Shri Godam Nagesh, Smt. Smita Uday Wagh

## Government of India

## Ministry of Consumer Affairs, Food and Public Distribution Department of Consumer Affairs

## LOK  SABHA

STARRED QUESTION NO. *394

TO BE ANSWERED ON 20.08.2025

## ONLINE LEGAL METROLOGY SERVICES

*394.  SMT. SMITA UDAY WAGH: SHRI GODAM NAGESH:

Will the Minister of CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION be pleased to state:

- (a) whether the Government has launched a centralised online platform for Legal Metrology services to streamline registrations, licenses and compliance processes in the country;
- (b) if so, the details thereof and the key features of such portals including their availability in regional languages;
- (c) whether this digital transition has improved efficiency, transparency and ease of doing business in Legal  Metrology  operations  especially  for  Micro,  Small  and  Medium  Enterprises  (MSMEs)  and traders in districts like Jalgaon (Maharashtra) and if so, the details thereof;
- (d) the details and the number of stakeholders from Maharashtra benefited from online Legal Metrology services since its implementation; and
- (e) whether the Legal Metrology (Packaged Commodities) Rules, 2011 have been amended recently to permit QR codes on certain products and if so, the details thereof along with the expected benefits of this move for consumers and manufacturers alike?

## ANSWER

THE MINISTER OF CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION (SHRI PRALHAD JOSHI)

(a) to (e)  :   A Statement is laid on the Table of the House.

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## STATEMENT  REFERRED  IN  REPLY  TO  PARTS  (a)  TO  (e)  OF  LOK  SABHA STARRED  QUESTION  NO.*394  FOR  20.08.2025  REGARDING  ONLINE  LEGAL METROLOGY SERVICES.

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The Government has developed the National Legal Metrology Portal (eMaap) to provide a unified and digital platform for all Legal Metrology services across India. Earlier, each State and Union Territory maintained separate portals for licensing, verification & stamping of weights & measures and registration of manufacturers,  packers,  and  importers  of  packaged  commodities,  leading  to  fragmented  and  inconsistent processes. The eMaap portal integrates these services into a single national system, eliminating duplication, ensuring uniformity and streamlining compliance for businesses, industries and consumers.

The portal serves as a single point of contact for all Legal Metrology services, enabling businesses to obtain approvals, licenses and registration certificates online through a single sign-on mechanism. It offers a paperless, faceless and seamless system for regulatory approvals, improving transparency and ease of doing business  while  reducing  the  compliance  burden.  Consumers  can  also  verify  the  authenticity  of  model approval  and  other  certificates,  ensuring  the  accuracy  and  legal  compliance  of  weighing  and  measuring instruments,  which  in  turn  builds  trust  in  trade  practices.  Real  time  dashboards,  APIs  for  integration, multilingual options in some States and detailed user guides further enhance the user experience.

Since  its  launch  on National  Consumer  Day,  24  December  2024 ,  the  portal  has  onboarded  18 States and Union Territories, including Maharashtra, which was among the first to adopt it. The shift to an integrated system has significantly benefited stakeholders, including MSMEs and traders in remote districts like  Jalgaon,  by  reducing  the  need  for  physical  visits,  speeding  up  application  processing,  lowering compliance costs and ensuring uniform procedures across States.

The  Government  has  amended  the Legal  Metrology  (Packaged  Commodities)  Rules,  2011 to allow  the  use  of  QR  codes  for  certain  declarations  on electronic  products .  Under  the  amended  rules, packages must display essential information such as the manufacturer's name and telephone number and email  address,  while  other  details  like  the  full  address,  product  specifications,  size,  etc.  may  be  provided through  a  QR  code.  This  approach  reduces  packaging  clutter,  simplifies  compliance  for  manufacturers, promotes  digital  labelling,  and  enables  consumers  to  access  complete,  accurate,  and  up-to-date  product information conveniently, contributing to both ease of business and environmental sustainability.

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