Lok Sabha Question No. 546 (UNSTARRED), answered on 2025-02-06
Subject: Rajmarg Yatra and NHAI One Initiatives
Ministry: ROAD TRANSPORT AND HIGHWAYS
Asked by: Shri Muhammed Hamdullah Sayeed

## GOVERNMENT OF INDIA

## MINISTRY OF ROAD TRANSPORT AND HIGHWAYS

## LOK SABHA UNSTARRED QUESTION NO. 546 ANSWERED ON 06 TH FEBRUARY, 2025

## RAJMARG YATRA AND NHAI ONE INITIATIVES

546. SHRI MUHAMMED HAMDULLAH SAYEED:

Will the Minister of ROAD TRANSPORT AND HIGHWAYS सड़क परिवहन औि िाजमार्ग मंत्री

be pleased to state:

- (a) whether the Government has launched 'Rajmarg Yatra' and 'NHAI One'  to  enhance  citizen  experience  and  improve  the  execution  of National Highway projects, if so, the details thereof;
- (b) the key features and functionalities of these initiatives, including the manner in which they address citizen complaints and facilitate onsite requirements in highway project management; and
- (c)  the  details  of  the  feedback  received  so  far  and  the  measures taken to address the challenges identified during the implementation?

## ANSWER

THE MINISTER OF ROAD TRANSPORT AND HIGHWAYS

(SHRI NITIN JAIRAM GADKARI)

- (a)  Yes  Sir.  The  'Rajmargyatra'  mobile  App  is  a  citizen-centric mobile  App  developed  for  smoother  and  better  experience  of citizens  on  highways,  integrated  with  a  web-based  application  for updating  information  and  monitoring  of  complaint  redressal. The 'NHAI One' App monitors the progress of highway projects, ensuring efficient management and timely execution. Both the Apps cater to different user needs, with 'Rajmargyatra' focusing on enhancing the traveller  experience  and  'NHAI  One'  streamlining  the  management of highway  projects, thereby improving overall efficiency and addressing both citizen complaints and onsite project requirements.

(b) The 'Rajmargyatra' App provides information about the highway, toll plaza,  nearby  amenities  such  as  petrol  pumps,  hospitals, charging stations, weather updates, etc. This empowers citizens to make  informed  decisions  and  plan  their  journeys  effectively.   The App is integrated with FASTag services for seamless toll payments and offers multilingual support for wider accessibility. To promote safe  driving  habits,  the  App  provides  functionality  to  raise  speed limit alerts and voice assistance. The platform also allows citizens to easily report issues, with geo-tagged image or video evidence, for highway or toll plaza operation, potholes and maintenance, unauthorized  occupation,  safety  hazards  etc.  and  track  status  of their complaints, promoting transparency and accountability in the handling of highway-related issues. The 'NHAI One' mobile App is an amalgamation of NHAI's five core internal operations viz. Field Staff Attendance, Highway Maintenance,  Road  Safety  Audits,  Toilet  Maintenance  and  Daily Construction  Audits  through  Request  for  Inspections  (RFI). The NHAI  One  App  is used  by  last-mile  internal  stakeholders  such  as ROs/ PDs, concessionaires/ contractors, AE/IEs, road safety auditors and  toilet  supervisors  at  the  toll  plazas.  The  NHAI  One  App facilitates  in  highway  project  management  by  the  stakeholders directly from onsite. All the data recorded from both Apps. are geotagged and time-stamped. Both  the  Apps  help  in  improving  convenience  to  the  highway travelers and improve operational efficiencies in the execution and monitoring of National Highways projects. (c)  The  Rajmargyatra  App  has  a  4.4-star  rating  based  on  12,000+ reviews with 3,48,632 downloads on the Google Play Store and the downloads  on  Apple  Store  are  74,471.  The  feedback  of  internal stakeholders for NHAI One App is generally positive. Some users reported technical issues like app crashes and delays in updating  live  data.  These  issues  are  addressed  from  time-to-time through regular updates and system optimization by the respective development teams. Both Apps are being continuously improved based on user feedback, with new features being added to  serve citizens better and improve the execution of National Highway projects.

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