Lok Sabha Question No. 291 (UNSTARRED), answered on 2024-11-27
Subject: Services offered by Department of Posts
Ministry: COMMUNICATION
Asked by: Shri Narayan Tatu Rane

## GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS DEPARTMENT OF POSTS

## LOK SABHA UNSTARRED QUESTION NO. 291 TO BE ANSWERED ON 27 TH  NOVEMBER, 2024

## SERVICES OFFERED BY DEPARTMENT OF POSTS

## †291   SHRI NARAYAN TATU RANE:

Will the Minister of COMMUNICATION be pleased to state:

- (a) the details of services offered by the Department of Post across the country during the last three years along with the service and year-wise details of revenue earned from these services;
- (b) whether the Government has set any target for earning revenue from postal services during the current fiscal year;
- (c) whether the staff including post masters and postmen as well as infrastructural facilities are sufficient in the Department of Post at present;
- (d) if so, the details thereof and if not, whether the Government proposes to recruit additional staff; and
- (e) whether  the  Government  has  started  to  provide  postal  services  using  the  state-of-the-art technology for sending posts and parcels in different parts of the country and if so, the details thereof?

## ANSWER

## MINISTER OF STATE FOR COMMUNICATIONS AND RURAL DEVELOPMENT (DR. PEMMASANI CHANDRA SEKHAR)

- (a) The service wise, year-wise details of revenue earned for last three years of Department of Posts is as under:

| Services                                                                              |   2021-22 |   2022-23 |   2023-24 |
|---------------------------------------------------------------------------------------|-----------|-----------|-----------|
| Mail and Parcel Services                                                              |   3656.42 |   4146.39 |   4640.99 |
| Post Office Saving Scheme (agency Charges)                                            |   6114.47 |   6186.71 |   6427.08 |
| Money Order and Indian Postal Order                                                   |    118.02 |     84.41 |     73.13 |
| Recoveries: Postal Life Insurance, Rural Postal Life Insurance, Input Tax Credit etc. |   1202.63 |   1139.24 |   1255.88 |
| Other Services and sundries*                                                          |    971.89 |    500.38 |    180.15 |
| Total                                                                                 |  12063.4  |  12057.1  |  12577.2  |

(Amount in Crore)

*Other  services and Sundries: This includes Post Office Passport  Seva  Kendra,  Aadhaar Enrolment/Updation  Facility,  Railway  Passenger  Reservation  Facility,  Common  Service  Centre, Sale  of  Sovereign  Gold  Bonds,  Utility  Bill  Payment,  Net  Collection/Payment  from/to  Other Administration etc.

- (b) Yes, the Ministry of Finance set revenue targets for the Department every year. Target during current fiscal year is as follows:

|   Sl.no | Particulars         |   Target (in Crore) |
|---------|---------------------|---------------------|
|      01 | Commercial Receipts |             5530.6  |
|      02 | Agency Charges      |             6708.15 |
|      03 | Recoveries          |             1300    |

(c) & (d) As on 01.07.2024, there were total 1,77,479 Postmasters, Postman and other staff in Department of Posts. There are 2,67,152 Gramin Dak Sevaks as on 01.07.2024. Recruitment to fill up  vacant  posts  is  a  continuous  process  and  is  being  done  regularly  by  holding  Departmental Promotion Committee, Departmental Examination and Direct Recruitment through Staff Selection Commission and also by individual Postal Circles as per the provisions of the Recruitment Rules.

(e) Yes, post and  parcels are being delivered to different parts of the country through postal services.  Department  of  Posts  uses  latest  technology  through  web  based  online  systems  for processing of mail and Delivery Management System/Postmen Mobile Application for delivery of postal articles. Besides, the technological changes such as Digital Payment Solution, System Assisted Sorting, Application Programming Interface have been made functional to meet the requirements of the customers.

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