Lok Sabha Question No. 4409 (UNSTARRED), answered on 2025-08-20
Subject: Anna Mitra and Anna Sahayata Digital Platforms
Ministry: CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION
Asked by: Shri Basavaraj Bommai

## GOVERNMENT OF INDIA MINISTRY OF CONSUMER AFFAIRS, FOOD & PUBLIC DISTRIBUTION DEPARTMENT OF FOOD AND PUBLIC DISTRIBUTION

## LOK SABHA

UNSTARRED QUESTION NO. 4409 TO BE ANSWERED ON 20TH AUGUST, 2025

## ANNA MITRA AND ANNA SAHAYATA DIGITAL  PLATFORMS

## 4409  SHRI BASAVARAJ BOMMAI:

Will  the Minister of CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION be pleased to state:

- (a) whether the Government  has launched Anna Mitra  and Anna  Sahayata Digital  Platforms and if  so, the details thereof;  and
- (b) the  extent  to  which  these  programmes help  in  enhancing transparency, improving infrastructure and empowering both beneficiaries and frontline  workers involved in the delivery of subsidised foodgrains to the eligible beneficiaries?

## ANSWER

MINISTER OF STATE FOR MINISTRY  OF CONSUMER AFFAIRS, FOOD & PUBLIC DISTRIBUTION

(SHRIM ATI NIMUBEN JAYANTIBHAI  BAMBHANIYA)

(a) &  (b):  Yes, the Anna Mitra  mobile app empowers PDS (Public Distribution System) field functionaries by providing  the access to critical  operational data through a secure platform.  The app is  designed  to  streamline field-level  monitoring,  stock management, and compliance reporting by Fair Price Shop (FPS) dealers, Food Inspectors  and District  Food Supply Officers (DFSOs).

Key  Design Feature of Anna Mitra - it is designed to:

- Streamline field-level  operations, stock tracking, and compliance reporting
- Transaction summary of  ration  cards, beneficiary  management and  other information stakeholder
- Inspection modules, feedback and rating modules
- Stock level management from  District  to FPS level

These features  enable the app to:

- Reduce bottlenecks and eliminate manual paperwork
- Enhance decision-making through data access

Anna Mhra ultimately brings all  key PDS stakeholders onto a single, secure digital platform, improving transparency,  speed, and efficiency in service delivery.

At  present, the Anna Mitra  app is operational in  four pilot  States i.e Uttarakhand, Tripura, Assam and Punjab and available in two  languages (English  &  Hindi).  It  is getting implemented in other States/UTs in phased manner.

The Anna Sahayata platform  launched  under the Pradhan Mantri  Garib Kalyan Anna Yojana (PMGKAY) facilitates  a  structured  and  technology-enabled grievance redressal mechanism pertaining to the Targeted Public Distribution  System (TPDS) under National Food Security Act (NFS A)  leveraging WhatsApp and IVRS  services. Its key features from technological standpoint involve  functionalities  like  grievance registration through WhatsApp  and IVRS  channels to ensure timely  tracking and resolution of  grievances at appropriate administrative  levels. The platform  was initially rolled out in five pilot States, Gujarat, Jharkhand, Telangana, Tripura & Uttar Pradesh. Currently it  is live  in  all  36  States &  UTs w.e.f. lst Aug 2025. The platform benefits the beneficiaries  by  allowing  them to  submit their  grievances with  pre-defined options and receive feedback thereon

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