Lok Sabha Question No. 24 (UNSTARRED), answered on 2025-07-21
Subject: SAMADHAN Portal
Ministry: LABOUR AND EMPLOYMENT
Asked by: Dr. Nishikant Dubey, Shri Manoj Tiwari

## GOVERNMENT OF INDIA

## MINISTRY OF LABOUR AND EMPLOYMENT LOK SABHA

## UNSTARRED QUESTION NO. 24

TO BE ANSWERED ON 21.07.2025

## SAMADHAN PORTAL

24. DR. NISHIKANT DUBEY: SHRI MANOJ TIWARI:

Will  the  Minister  of  LABOUR  AND  EMPLOYMENT  be  pleased  to state:

- (a)the details of the number of complaints lodged on the SAMADHAN portal, State-wise and year-wise;
- (b)the  details  of  the  number  of  complaints  lodged  regarding  illegal termination,  non-payment  of  maternity  benefits,  minimum  wage, delayed payments, less payments, non-payments of overtime allowance and others, year-wise;
- (c)the details of the number of complaints resolved, year and State-wise; (d)the details of the number of complaints pending, year and State-wise; and

(e)the average time taken to resolve these complaints?

## ANSWER

## MINISTER OF STATE FOR LABOUR AND EMPLOYMENT (SUSHRI SHOBHA KARANDLAJE)

(a) to (e): Industrial disputes, claims and complaints filed on SAMADHAN Portal by workers, trade unions and employers, are handled by Regional Offices of Central Industrial Relations Machinery (CIRM).

Region-wise details of number of Industrial disputes (including  termination),  claims  under  various  Acts  viz.  Payment  of Gratuity  Act  1972,  Minimum  Wages  Act  1948,  Maternity  Benefit  Act 1961, Equal Remuneration Act 1976 & Payment of Wages Act 1936 and General  Complaints  received,  disposed  and  pending  are  given  at Annexure.

Resolution  of  disputes  and  claims  is  done  by  way  of conciliation and quasi-judicial process by CIRM officers designated as competent  authorities  under  respective  Acts.  Time  taken  to  resolve disputes  and  claims  depends  upon  various  factors  like  nature  of complaints, number of complainants/ Trade Unions involved; number and nature of demands, financial liabilities involved etc.

*                                                       *****

Annexure referred to in reply to part (a) to (e) of Lok Sabha Unstarred Question no. 24 for 21.07.2025.

|       |                       | SAMADHANPORTAL:Region Wise Data        | SAMADHANPORTAL:Region Wise Data        | SAMADHANPORTAL:Region Wise Data        | SAMADHANPORTAL:Region Wise Data   | SAMADHANPORTAL:Region Wise Data   | SAMADHANPORTAL:Region Wise Data   | SAMADHANPORTAL:Region Wise Data              | SAMADHANPORTAL:Region Wise Data   | SAMADHANPORTAL:Region Wise Data   | SAMADHANPORTAL:Region Wise Data   | SAMADHANPORTAL:Region Wise Data   | SAMADHANPORTAL:Region Wise Data   | SAMADHANPORTAL:Region Wise Data                                | SAMADHANPORTAL:Region Wise Data                                | SAMADHANPORTAL:Region Wise Data   | SAMADHANPORTAL:Region Wise Data   | SAMADHANPORTAL:Region Wise Data   | SAMADHANPORTAL:Region Wise Data   |
|-------|-----------------------|----------------------------------------|----------------------------------------|----------------------------------------|-----------------------------------|-----------------------------------|-----------------------------------|----------------------------------------------|-----------------------------------|-----------------------------------|-----------------------------------|-----------------------------------|-----------------------------------|----------------------------------------------------------------|----------------------------------------------------------------|-----------------------------------|-----------------------------------|-----------------------------------|-----------------------------------|
|       |                       |                                        |                                        |                                        | FY 2024-25                        | FY 2024-25                        | FY 2024-25                        | FY 2024-25                                   | FY 2024-25                        | FY 2024-25                        | FY Industrial (including          | FY Industrial (including          | FY Industrial (including          | 2025-26 (as on 30.06.2025)                                     | 2025-26 (as on 30.06.2025)                                     | 2025-26 (as on 30.06.2025)        | General Complaints                | General Complaints                | General Complaints                |
|       |                       | Termination) Received Disposed Pending | Termination) Received Disposed Pending | Termination) Received Disposed Pending | PG,MW, MB, PW) Received           | Disposed                          | Pending                           | various Acts ER, General Complaints Received | Disposed                          | Pending                           | Termination) Received             | Termination) Received             | Termination) Received             | Claims (under various PG,MW, MB, PW) Pending Received Disposed | Claims (under various PG,MW, MB, PW) Pending Received Disposed | Pending                           | Received                          | Disposed                          | Received                          |
|       |                       |                                        | 726                                    | 117                                    |                                   | 585                               | 135                               | 723                                          | 582                               | 141                               | 253                               | Disposed                          |                                   |                                                                |                                                                | 121                               | 259                               |                                   | Pending                           |
| 1     | Ahmedabad             | 843                                    |                                        |                                        | 720                               |                                   |                                   |                                              |                                   |                                   |                                   | 118                               | 135                               | 252                                                            | 131                                                            |                                   |                                   | 103                               | 156                               |
| 2     | Ajmer                 | 665                                    | 576                                    | 89                                     | 860                               | 653                               | 207                               | 522                                          | 391                               | 131                               | 260                               | 134                               | 126                               | 303                                                            | 169                                                            | 134                               | 212                               | 96                                | 116                               |
| 3     | Asansol               | 256                                    | 170                                    | 86                                     | 290                               | 144                               | 146                               | 146                                          | 127                               | 19                                | 122                               | 23                                | 99                                | 224                                                            | 53                                                             | 171                               | 37                                | 25                                | 12                                |
| 4 5   | Bangalore Bhubaneswar | 755 562                                | 612 442                                | 143 120                                | 1431 481                          | 962                               | 469 192                           | 640 291                                      | 516                               | 124 122                           | 305                               | 141                               | 164 443                           | 727 360                                                        | 211 51                                                         | 516 309                           | 278 98                            | 128 25                            | 150 73                            |
| 6     | Chandigarh            | 1213                                   | 1031                                   |                                        |                                   | 289                               |                                   |                                              | 169                               |                                   | 515                               | 72                                |                                   |                                                                | 267                                                            | 730                               | 546                               | 327                               | 219                               |
|       |                       |                                        |                                        | 182                                    | 1972                              | 1342                              | 630                               | 1127                                         | 962                               | 165                               | 468                               | 243                               | 225                               | 997                                                            |                                                                |                                   |                                   | 99                                |                                   |
| 7     | Chennai               | 754                                    | 620                                    | 134                                    | 1610                              | 1094                              | 516                               | 577                                          | 360                               | 217                               | 252                               | 86                                | 166                               | 843                                                            | 213                                                            | 630 340                           | 236 109                           | 43                                | 137                               |
| 8     | Cochin                | 837                                    | 679                                    | 158                                    | 552 1828                          | 217 907                           | 335 921                           | 313                                          | 208                               | 105 241                           | 260 274                           | 90 184                            | 170                               | 389                                                            | 49 350                                                         |                                   | 388                               | 264                               | 66 124                            |
| 9     | Dehradun              | 755                                    | 662                                    | 93                                     | 2850                              | 1223                              |                                   | 970                                          | 729                               |                                   | 886                               | 337                               | 90                                | 1184                                                           |                                                                | 834                               |                                   |                                   | 269                               |
| 10    | Delhi                 | 2321                                   | 1703                                   | 618                                    |                                   |                                   | 1627                              | 1104                                         | 688                               | 416                               |                                   |                                   | 549                               | 2206                                                           | 528                                                            | 1678                              | 314                               | 45                                |                                   |
| 11 12 | Dhanbad Guwahati      | 518 170                                | 346 144                                | 172 26                                 | 1276 261                          | 828 198                           | 448 63                            | 337 160                                      | 171 81                            | 166 79                            | 234 44                            | 61 26                             | 173 18                            | 641 89                                                         | 167 51                                                         | 474 38                            | 142 77                            | 41 4                              | 101 73                            |
|       |                       |                                        |                                        | 108                                    |                                   | 1491                              | 1892                              | 838                                          | 590                               |                                   |                                   |                                   | 104                               | 2100                                                           | 978                                                            |                                   |                                   |                                   |                                   |
| 13    | Hyderabad             | 847                                    | 739                                    |                                        | 3383                              |                                   |                                   |                                              |                                   | 248                               | 243                               | 139                               |                                   |                                                                |                                                                | 1122                              | 228                               | 74                                | 154                               |
| 14    | Jabalpur              | 646                                    | 589                                    | 57                                     | 2823                              | 2524                              | 299                               | 860                                          | 533                               | 327                               | 173                               | 101                               | 72                                | 462                                                            | 143                                                            | 319                               | 342                               | 102                               | 240                               |
| 15    | Kanpur                | 891                                    | 784                                    | 107                                    | 981                               | 717                               | 264                               | 675                                          | 370                               | 305                               | 217                               | 72                                | 145                               | 562                                                            | 134                                                            | 428                               | 240                               | 20                                | 220                               |
| 16    | Kolkata               | 587                                    | 451                                    | 136                                    | 1291                              | 565                               | 726                               | 443                                          | 314                               | 129                               | 291                               | 70                                | 221                               | 1340                                                           | 108                                                            | 1232                              | 197                               | 85                                | 112                               |
| 17    | Mumbai                | 879                                    | 678                                    | 201                                    | 2901                              | 1197                              | 1704                              | 1145                                         | 638                               | 507                               | 370                               | 153                               | 217                               | 1985                                                           | 522                                                            | 1463                              | 870                               | 42                                | 828                               |
| 18    | Nagpur                | 500                                    | 204                                    | 296                                    |                                   |                                   | 344                               | 494                                          | 78                                |                                   |                                   | 20                                |                                   | 472                                                            | 223                                                            |                                   |                                   | 10                                | 483                               |
|       |                       | 423                                    |                                        |                                        | 780                               | 436                               |                                   |                                              | 912                               | 416 57                            | 324                               |                                   | 304                               |                                                                |                                                                | 249                               | 493                               | 96                                | 43                                |
| 19    | Patna                 |                                        | 381                                    | 42                                     | 901                               | 581                               | 320                               | 969                                          |                                   |                                   | 102                               | 43                                | 59                                | 450                                                            | 143                                                            | 307                               | 139                               |                                   |                                   |
| 20    | Raipur                | 423                                    | 378                                    | 45                                     | 484                               | 364                               | 120                               | 276                                          | 146                               | 130                               | 104                               | 35                                | 69                                | 301                                                            | 28                                                             | 273                               | 104                               | 7                                 | 97                                |

- •

PG : Payment of Gratuity Act, 1972

- •

MW : Minimum Wages Act, 1948

- •

MB : Maternity Benefit Act, 1961

- •

ER : Equal Remuneration Act, 1976

•

PW : Payment of Wages Act, 1936

Annexure