Lok Sabha Question No. 2934 (UNSTARRED), answered on 2025-12-17
Subject: IT Modernisation 2.0 in India Post
Ministry: COMMUNICATIONS
Asked by: Shri Appalanaidu Kalisetti

## GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS DEPARTMENT OF POSTS

## LOK SABHA UNSTARRED QUESTION NO. 2934 ANSWERED ON 17 TH  DECEMBER, 2025

## IT MODERNISATION 2.0 IN INDIA POST

## 2934.   SHRI APPALANAIDU KALISETTI:

Will the Minister of COMMUNICATIONS be pleased to state:

- (a) the details of the number of post offices selected for modernisation under IT Modernisation 2.0, State-wise and district-wise for Andhra Pradesh;
- (b) the current status of implementation including the number of post offices modernised so far, State and district-wise for Andhra Pradesh;
- (c) the details of funds allocated, released and utilised under the scheme, State, year and districtwise for Andhra Pradesh;
- (d) the  major  technology  and  infrastructure  upgrades  introduced,  including  digital-payment systems, automation, logistics-management and cybersecurity enhancements;
- (e) the number of postal employees trained in Andhra Pradesh and the nature of such training;
- (f) the  key  challenges  encountered  in  implementation  in  Andhra  Pradesh  and  steps  taken  to address them; and
- (g) whether  any  expansion  beyond  IT  Modernisation  2.0  is  proposed  and  if  so,  the  details thereof?

## ANSWER

## MINISTER OF STATE FOR COMMUNICATIONS AND RURAL DEVELOPMENT (DR. PEMMASANI CHANDRA SEKHAR)

(a)&(b) The  details  of  the  post  offices  identified,  district  wise  in  Andhra  Pradesh  for implementation under IT Modernisation 2.0 Project is attached as Annexure-I .

- (c)     IT Modernisation 2.0 Project, commenced from 2022-23 onwards for further eight (08) years. The details of funds allocated under the scheme, State, year, Division / Unit-wise and utilized under IT 2.0 project during the period from 2022-2023 to 2024-2025 (Upto March-2025) is attached as Annexure-II.

(d) The Department of Posts has launched a major digital transformation platform and rolled out Advanced Postal Technology (APT) under the IT Modernization Project 2.0. APT is an indigenous digital  platform,  designed  and  built  in-house  by  the  Centre  for  Excellence  in  Postal  Technology (CEPT).

The  APT Application  uses  a  microservices  and open  API  architecture, making  it  secure, scalable, and future-ready. It is hosted on the MeghRaj 2.0 Cloud. The digital infrastructure enabled through APT, is agile and scalable to meet the growing customer expectations- such as Dynamic QR code payment for customers to promote digital payments using Point of Sale (POS) Machine & One Time Password (OTP) based login.

The security and performance audit of APT application has been carried out through Standardisation Testing and Quality Certification (STQC). To monitor the cyber security, Chief Information Security Officer (CISO) / Deputy Chief Information Security Officer (Dy. CISO) have been nominated for the Department.

- (e) Total 25,824 postal employees have been trained in Andhra Pradesh on various modules of APT (IT 2.0). The training was imparted through workshops, online & hands-on training in live environment to the end users.
- (f) The Key challenges encountered in implementation and steps taken to address the same are as under: -
- 1 . Adequate infrastructure to support IT 2.0 application : The needed infrastructure was upgraded to meet IT 2.0 specifications/requirements.
2. Completion of Trainings to end users within the schedule :  Each  Division  identified User Champions, who were trained by Master Trainers on various IT 2.0 modules. After completing their training, these User Champions trained the end users in their respective Divisions
- 3 . Escalation of the issues : To address the technical issues, teams were formed at the Division, Region, and Circle levels and WhatsApp groups were created with all stakeholders to enable immediate issue escalation, prompt rectification and finally solution through the help of CEPT.
- 4 . Addressing Language Barriers in Technology Implementation : To address language barriers  Standard  Operating  Procedures  (SOPs)  were  provided  in  the  local  language  and training-including hands-on sessions-were also conducted in the local language.
- (g) No Sir.

## Annexure-I referred to in answer to part (a) & part (b) of Lok Sabha Unstarred Question No. 2934 to be answered on 17.12.2025.

The details of the post offices identified, district wise in Andhra Pradesh for implementation under IT Modernisation 2.0 Project, is as follows: -

| District                            |   No. of Post Offices selected for IT Modernisation 2.0 |   No. of Post Offices Modernised |
|-------------------------------------|---------------------------------------------------------|----------------------------------|
| Alluri Seetharamaraju               |                                                     434 |                              434 |
| Anakapalle                          |                                                     402 |                              402 |
| Anantapur                           |                                                     478 |                              478 |
| Annamayya                           |                                                     446 |                              446 |
| Bapatla                             |                                                     352 |                              352 |
| Chittoor                            |                                                     417 |                              417 |
| Cuddapah                            |                                                     324 |                              324 |
| Dr B.R. Ambedkar Konaseema District |                                                     327 |                              327 |
| East Godavari                       |                                                     280 |                              280 |
| Eluru                               |                                                     436 |                              436 |
| Guntur                              |                                                     286 |                              286 |
| KAKINADA                            |                                                     274 |                              274 |
| Krishna                             |                                                     403 |                              403 |
| Kurnool                             |                                                     366 |                              366 |
| Nandyal                             |                                                     401 |                              401 |
| Nellore                             |                                                     208 |                              208 |
| NTR                                 |                                                     257 |                              257 |
| Palnadu                             |                                                     438 |                              438 |
| Parvathipuram Manyam                |                                                     318 |                              318 |
| Prakasam                            |                                                     668 |                              668 |
| Puducherry UT                       |                                                       1 |                                1 |
| SPSR NELLORE                        |                                                     435 |                              435 |
| Sri Satya Sai                       |                                                     467 |                              467 |
| Srikakulam                          |                                                     502 |                              502 |
| Tirupathi                           |                                                     472 |                              472 |
| Visakhapatnam                       |                                                     157 |                              157 |
| Vizianagaram                        |                                                     526 |                              526 |
| West Godavari                       |                                                     338 |                              338 |
| YSR KADAPA                          |                                                     257 |                              257 |
| Grand Total                         |                                                   10670 |                            10670 |

## Annexure-II referred to in answer to part (c) of Lok Sabha Unstarred Question No. 2934 to be answered on 17.12.2025.

The I.T. Modernization Project 2.0 fund has been allocated from FY 2022-23. The State/Division/Unit wise allotment and utilization status for FYs 2022-23, 2023-24 and 2024-25, is as follows: -

(Amount in Rs.)

## (a) State wise

| State          | For FY 2022-23   | For FY 2022-23   | For FY 2023-24   | For FY 2023-24   | For FY 2024-25   | For FY 2024-25   |
|----------------|------------------|------------------|------------------|------------------|------------------|------------------|
|                | Fund allotted    | Fund utilized    | Fund allotted    | Fund utilized    | Fund allotted    | Fund utilized    |
| Andhra Pradesh | 1,60,68,000      | 1,60,67,308      | 2,08,89,000      | 2,08,88,985      | 3,10,00,000      | 3,09,99,747      |

## (b) Division/Unit wise

| Division/Unit                | For FY 2022-23   | For FY 2022-23   | For FY 2023-24   | For FY 2023-24   | For FY 2024-25   | For FY 2024-25   |
|------------------------------|------------------|------------------|------------------|------------------|------------------|------------------|
|                              | Fund allotted    | Fund utilized    | Fund allotted    | Fund utilized    | Fund allotted    | Fund utilized    |
| Andhra Pradesh Circle Office | 86,10,126        | 86,10,126        | 31,78,998        | 31,78,998        | 14,20,000        | 14,19,805        |
| Kurnool Regional Office.     | 67,406           | 67,174           | 4,07,925         | 4,07,925         | 59,73,771        | 59,73,763        |
| Anantapur Division           | 2,35,272         | 2,35,272         | 5,88,867         | 5,88,862         | 0*               | 0*               |
| Chittoor Division            | 2,44,700         | 2,44,700         | 3,83,900         | 3,83,900         | 0*               | 0*               |
| Cuddapah Division            | 2,44,700         | 2,44,610         | 2,12,632         | 2,12,632         | 0*               | 0*               |
| Hindupur Division            | 2,41,667         | 2,41,667         | 4,73,254         | 4,73,254         | 0*               | 0*               |
| Kurnool Division             | 2,44,882         | 2,44,882         | 52,74,005        | 52,74,000        | 7,07,279         | 7,07,279         |

## Annexure-II

| Nandyal Division              | 2,97,668   | 2,97,668   | 2,67,752   | 2,67,752   | 0*        | 0*        |
|-------------------------------|------------|------------|------------|------------|-----------|-----------|
| Proddatur Division            | 2,46,969   | 2,46,969   | 2,95,092   | 2,95,090   | 0*        | 0*        |
| Tirupati Division             | 2,44,610   | 2,44,610   | 2,99,910   | 2,99,910   | 18,950    | 18,950    |
| Vijayawada Regional Office    | 95,407     | 95,043     | 99,950     | 99,950     | 93,90,291 | 93,90,291 |
| Bhimavaram Division           | 2,49,668   | 2,49,668   | 2,17,939   | 2,17,939   | 3,14,048  | 3,14,048  |
| Eluru Division                | 2,49,918   | 2,49,918   | 2,14,016   | 2,14,016   | 2,77,163  | 2,77,163  |
| Gudivada Division             | 2,49,753   | 2,49,753   | 2,22,120   | 2,22,120   | 1,33,000  | 1,33,000  |
| Gudur Division                | 2,48,204   | 2,48,204   | 4,81,106   | 4,81,106   | 89,626    | 89,626    |
| Guntur Division               | 2,46,467   | 2,46,467   | 2,14,968   | 2,14,968   | 2,28,555  | 2,28,545  |
| Machilipatnam                 | 2,42,675   | 2,42,675   | 2,84,301   | 2,84,301   | 34,450    | 34,450    |
| Narasaraopet                  | 2,49,500   | 2,49,499   | 3,00,660   | 3,00,659   | 0*        | 0*        |
| Nellore Division              | 2,44,475   | 2,44,475   | 2,99,940   | 2,99,940   | 2,63,728  | 2,63,728  |
| Prakasam Division             | 2,49,773   | 2,49,773   | 2,99,074   | 2,99,074   | 2,69,479  | 2,69,479  |
| Tadepalligudem                | 2,47,053   | 2,47,053   | 4,31,940   | 4,31,939   | 1,39,476  | 1,39,476  |
| Tenali Division               | 2,49,948   | 2,49,948   | 2,50,301   | 2,50,301   | 1,56,509  | 1,56,509  |
| Vijayawada                    | 2,47,570   | 2,47,570   | 2,99,990   | 2,99,990   | 1,44,080  | 1,44,080  |
| Markapur Division             | 2,49,589   | 2,49,589   | 2,88,680   | 2,88,680   | 1,45,950  | 1,45,950  |
| Visakhapatnam Regional Office | 83,083     | 83,080     | 56,01,680* | 56,01,680* | 57,49,336 | 57,49,327 |
| Amalapuram                    | 2,48,370   | 2,48,370   | 0*         | 0*         | 1,05,410  | 1,05,410  |
| Anakapalle Division           | 2,49,520   | 2,49,520   | 0*         | 0*         | 2,42,820  | 2,42,820  |
| Kakinada Division             | 2,44,700   | 2,44,700   | 0*         | 0*         | 1,32,000  | 1,32,000  |
| Parvathipuram                 | 2,48,888   | 2,48,887   | 0*         | 0*         | 0*        | 0*        |
| Rajahmundry Division          | 2,49,624   | 2,49,624   | 0*         | 0*         | 1,20,500  | 1,20,500  |

| Srikakulam Division    | 2,47,358    | 2,47,358    | 0*          | 0*          | 2,24,934    | 2,24,934    |
|------------------------|-------------|-------------|-------------|-------------|-------------|-------------|
| Visakhapatnam Division | 2,48,697    | 2,48,697    | 0*          | 0*          | 0*          | 0*          |
| Vizianagaram Division  | 2,49,760    | 2,49,760    | 0*          | 0*          | 1,25,000    | 1,25,000    |
| PSD Vijayawada         | -           | -           | -           | -           | 45,93,645   | 45,93,613   |
| Total                  | 1,60,68,000 | 1,60,67,308 | 2,08,89,000 | 2,08,88,985 | 3,10,00,000 | 3,09,99,747 |

(*Procurement was made centrally at Regional Offices)

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