Lok Sabha Question No. 457 (STARRED), answered on 2025-04-02
Subject: Monitoring of Revenue
Ministry: RAILWAYS
Asked by: Shri Parshottambhai Rupala

## GOVERNMENT OF INDIA MINISTRY OF RAILWAYS

## LOK SABHA STARRED QUESTION NO.457 TO BE ANSWERED ON 02.04.2025

## MONITORING OF REVENUE

- *457. SHRI PARSHOTTAMBHAI RUPALA:

Will the Minister of RAILWAYS be pleased to state:

- (a) whether the Railways monitors the flow of revenue generated by each railway station and if so, the details thereof;
- (b) the  details  of  the  steps  being  taken  by  the  Railways  to modernize the working model at each railway station, divisionwise;
- (c) whether  the  Government  is  planning  to  assign  this  task  to expert  agencies,  if  so,  the  details  thereof  and  if  not,  the reasons therefor; and
- (d) whether  the  Railways  is  assessing  the  workload  of  each employee regularly and if so, the details thereof?

## ANSWER

MINISTER OF RAILWAYS, INFORMATION & BROADCASTING AND ELECTRONICS & INFORMATION TECHNOLOGY

(SHRI ASHWINI VAISHNAW)

(a) to (d)  A Statement is laid on the Table of the House.

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STATEMENT REFERRED TO IN REPLY TO PARTS (a) TO (d) OF LOK SABHA STARRED QUESTION NO.457 TO BE ANSWERED ON 02.04.2025

( a)  to  (c)  Indian  Railways  has  a  detailed  mechanism  in  place  for continuous monitoring of revenue generated at  each  Railway Station. Based on passenger earnings and footfalls, Railway stations are categorized into Non-suburban Grade (NSG1-6), Suburban Grade (SG1-3) and Halt Grade (HG1-3) Stations.

## The sources of revenue at the station include:

- (i) Passenger earnings: Reserved passenger earnings (through the Passenger Reservation System) and unreserved passenger earnings (through Unreserved Ticketing System).
- (ii) Freight earnings: transportation of Goods, demurrage, wharfage, etc.
- (iii) Other Coaching earnings: Parcel, Luggage, platform tickets, postal  haulage  charges,  cloak  room  charges,  demurrage  / wharfage of Parcels, etc. and
- (iv) Sundry  earnings:  revenue  from  rent,  leased  parking  lots, catering  receipts,  revenue  from  commercial  utilisation  of land, advertisements on coaches and stations, etc.

Designated  officials  such  as  Commercial  Inspectors,  Travelling Inspectors of Accounts, etc. of the concerned Division supervise the revenues.  The  monitoring  of  revenue  generated  at  each  Railway station  is  done  by  concerned  officials  at  all  levels  i.e.  Station, Division and the Zonal Head Quarters.

With a view to ensure transparency, accuracy and efficiency in the present revenue management system, following digital applications are in use which are developed by domain experts of CRIS (Centre for Railway Information Systems):

-  Passenger Reservation System(PRS)
-  Terminal Management System(TMS)
-  Parcel Management System(PMS)
-  Freight Operations Information System(FOIS)
-  Traffic Accounts Management System (TAMS)
-  Online payment system
-  e-payment system
-  e-Balance sheet
-  Indian Railways E-Procurement System (IREPS) etc.

(d) Human resources are very vital asset of Indian Railways and it is imperative that it is utilised effectively, efficiently and rationally. In order  to  optimally  utilize  the  manpower  continuous  review  of manpower  is  crucial,  in  view  of  changing  workload  condition, introduction of new technologies, working systems and creation of new assets.

Indian Railways assessing the workload of each employee regularly by  reviewing  the  yardsticks  from  time  to  time  for  achieving  the same.  Besides  this,  work  studies  and  benchmarking  are  regularly conducted for rationalization of manpower for various activities of different departments to review the provision of staff.

The  workload  of  each  employee  is  also  guided  by  provisions  of Hours  of  Employment  Regulations  (HOER),  which  is  statutory  in nature.  Classification  of  staff  as  per  HOER  is  also  periodically revised  based  upon  job  analysis.  This  exercise  enables  Indian Railways to deploy manpower for new organisations & assets and also  to  utilize  its  existing  human  resources  in  most  efficient  and productive manner.

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