Lok Sabha Question No. 260 (STARRED), answered on 2025-08-06
Subject: Tools to Track Government Service Timelines
Ministry: ELECTRONICS AND INFORMATION TECHNOLOGY
Asked by: Dr. Dharamvira Gandhi

## GOVERNMENT OF INDIA MINISTRY OF ELECTRONICS AND INFORMATION TECHNOLOGY

## LOK SABHA STARRED QUESTION NO. *260

TO BE ANSWERED ON: 06.08.2025

## TOOLS TO TRACK GOVERNMENT SERVICE TIMELINES

## *260.     DR. DHARAMVIRA GANDHI:

Will the Minister of ELECTRONICS AND INFORMATION TECHNOLOGY be pleased to state:

the  details  of  digital  tools  or  dashboards  being  used  by  the  Government  to  track  Government service timelines and penalize delays and graft?

## ANSWER

MINISTER FOR ELECTRONICS AND INFORMATION TECHNOLOGY (SHRI ASHWINI VAISHNAW)

A Statement is laid on the Table of the House.

## STATEMENT REFERRED TO IN THE REPLY TO LOK SABHA STARRED QUESTION NO.  *260  FOR  06.08.2025  REGARDING  'TOOLS  TO  TRACK  GOVERNMENT SERVICE TIMELINES'

……..

The Government of India is leveraging digital technology to enhance transparency, accountability, and  efficiency  in  public  service  delivery.  Several  digital  platforms,  tools,  dashboards,  and monitoring systems have been implemented across Ministries and Departments enabling real-time monitoring, data driven decision-making, tracking service timelines, ensuring timely delivery of citizen-centric services, and deterring delays and malpractices.

## Key digital tools and dashboards include:

1. PRAYAS (https://prayas.nic.in/) -Developed by NIC, PRAYAS is a task and performance monitoring  system  designed  to  improve  administrative  efficiency  and  compliance  with service timelines at the officer and department level.
2. e-Samiksha (https://esamiksha.gov.in/) -e-Samiksha  is  a  central  decision-tracking platform  used  to  monitor  the  implementation  of  high-level  government  decisions  and initiatives, particularly those stemming from the Cabinet, Prime Minister's Office (PMO), and inter-ministerial directives.
3. PRAGATI -Pro-active Governance And Timely Implementation(https://pragati.nic.in/en/) -PRAGATI  is  a  multi-tier,  video-based  platform  where  the Prime Minister reviews implementation of flagship programmes, public grievances, and large infrastructure projects.
4. GeM -Government  e-Marketplace  (https://gem.gov.in/) -GeM  is  India's  unified procurement portal for government buyers and sellers. It brings efficiency, cost savings, and integrity into public procurement.
5. CPGRAMS -Centralised Public Grievance Redress and Monitoring System(https://pgportal.gov.in/) -CPGRAMS is the central portal for citizens to lodge complaints regarding delays, non-service, or poor-quality delivery by any government department.
6. RTI Online (https://rtionline.gov.in/) -This portal enables citizens to file RTI requests to seek information from Central Government bodies, enhancing transparency.
7. In addition to the platforms mentioned above, various departments have developed their own dedicated portals and dashboards that enhance visibility into service delivery, enabling both administrators and citizens to monitor progress and key developments in real time.

These digital tools and dashboards are supported by ongoing reforms in service-level agreements (SLAs),  performance-linked  assessments,  and  citizen  feedback  mechanisms,  aimed  at  making governance more transparent, accountable, and responsive. These tools or dashboards work in an integrated  manner  to  enable  responsive  governance.  For  example,  e-Samiksha  and  PRAYAS dashboards  provides  real-time  data  to  PRAGATI  for  high-level  monitoring,  GeM  ensures transparency in procurement, and CPGRAMS captures citizen feedback. Together, they embed transparency,  speed,  and  accountability  into  service  delivery  through  automation,  escalation mechanisms,  and  top-level  oversight -reducing  delays,  curbing  graft,  and  promoting  citizencentric outcomes.

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