Lok Sabha Question No. 290 (STARRED), answered on 2023-08-09
Subject: Accounts in Post Offices
Ministry: COMMUNICATIONS
Asked by: Kanakmal Katara

## GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS DEPARTMENT OF POSTS

## LOK SABHA STARRED QUESTION NO. 290 TO BE ANSWERED ON 9 TH  AUGUST, 2023

## ACCOUNTS IN POST OFFICES

## *290.   SHRI KANAKMAL KATARA:

Will the Minister of COMMUNICATIONS be pleased to state:

- (a) whether it is a fact that a large number of people who opened their accounts in Post Offices under various schemes have been deprived of their money due to the negligence of employees of post offices even though their Fixed Deposits/Term Deposits/MIS matured long ago, if so, the details thereof;
- (b) the  number of complaints/petitions/ representations received by senior officers like Chief Post Master General/Director General of Post etc. during the last three years and the current year up to June 2023, year and zone-wise;
- (c) the number of such complaints/petitions/ representations that have been received by the Chief Post  Master  General  and  Director  General  (Posts),  Delhi  Circle  through  letters  and  their  Emails during  the  above  period,  year-wise,  post  office-wise  and  particularly  about  Yamuna  Vihar  and Krishna Nagar where important documents relating to customers' MIS/RD/FD have been lost; and
- (d) the details of the reasons for such complaints/ petitions/representations along with the action taken in the matter?

## ANSWER

MINISTER OF RAILWAYS, COMMUNICATIONS AND ELECTRONICS AND INFORMATION TECHNOLOGY (SHRI ASHWINI VAISHNAW)

- (a) to (d) A statement is laid on the Table of the House.

## STATEMENT TO BE LAID ON THE TABLE OF LOK SABHA IN RESPECT OF PARTS (a) TO (d) OF THE LOK SABHA STARRED QUESTION NO. 290 FOR 9 TH  AUGUST , 2023 REGARDING 'ACCOUNTS IN POST OFFICES.'

- (a) No, Sir.
- (b) Postal Circle-wise and financial year-wise number of complaints / petitions / representations related to various services received by various authorities in the Department of Posts during last three financial years and the current financial year (up to June 2023) are enclosed in Annexure A .
- (c) No complaint has been reported where the customer has not received payment due to loss of documents  related  to  MIS/RD/TD  in  post  offices  of  Delhi  Circle  including  Yamuna  Vihar  and Krishna Nagar Post Offices.
- (d) Does not arise, in view of (c) above.

## Annexure-A

Annexure  referred  to  in  reply  of  para  (b)  for  Lok  Sabha  Starred  question  no.  290  to  be answered on 9 th  August 2023 regarding 'Accounts in Post Offices'

## (Number of complaints related to various services)

| Circle              | 2020-21   | 2021-22   | 2022-23   | 2023-24 (up to June 2023)   |
|---------------------|-----------|-----------|-----------|-----------------------------|
| Andhra Pradesh      | 13,553    | 14,480    | 14,092    | 6,775                       |
| Assam               | 16,851    | 22,474    | 13,163    | 4,854                       |
| Bihar               | 46,732    | 47,795    | 40,792    | 16,928                      |
| Chattisgarh         | 9,190     | 10,531    | 11,031    | 4,904                       |
| Delhi               | 1,78,737  | 1,29,351  | 66,609    | 32,652                      |
| Gujarat             | 48,094    | 44,566    | 50,135    | 30,684                      |
| Haryana             | 43,902    | 63,133    | 81,910    | 46,697                      |
| Himachal Pradesh    | 6,606     | 5,997     | 5,093     | 2,522                       |
| Jammu kashmir       | 11,768    | 12,402    | 9,546     | 4,342                       |
| Jharkhand           | 12,484    | 15,270    | 13,115    | 5,251                       |
| Karnataka           | 60,034    | 1,43,017  | 1,92,971  | 90,117                      |
| Kerala              | 33,970    | 39,887    | 18,813    | 9,999                       |
| Madhya Pradesh      | 41,662    | 37,897    | 37,337    | 17,605                      |
| Maharashtra         | 1,63,517  | 1,86,197  | 1,35,942  | 77,635                      |
| North East          | 7,737     | 10,691    | 7,941     | 3,519                       |
| Odisha              | 22,157    | 20,114    | 14,609    | 6,514                       |
| Punjab              | 50,997    | 31,504    | 52,119    | 21,063                      |
| Rajasthan           | 64,908    | 69,791    | 52,840    | 21,020                      |
| Tamilnadu           | 63,468    | 60,895    | 51,621    | 30,623                      |
| Telangana           | 49,419    | 2,30,411  | 1,69,432  | 12,826                      |
| Uttar Pradesh       | 1,11,549  | 1,22,304  | 1,33,782  | 60,219                      |
| Uttarakhand         | 14,560    | 14,245    | 10,253    | 8,638                       |
| West Bengal         | 1,01,692  | 77,220    | 51,685    | 23,298                      |
| Army Postal Service | 1,746     | 2,594     | 1,623     | 697                         |

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