Lok Sabha Question No. 344 (UNSTARRED), answered on 2025-07-22
Subject: National Cyber crime Reporting Portal
Ministry: HOME AFFAIRS
Asked by: Shri Ajay Kumar Mandal

## GOVERNMENT OF INDIA MINISTRY OF HOME AFFAIRS

## LOK SABHA UNSTARRED QUESTION NO. 344

TO BE ANSWERED ON THE 22 ND  JULY, 2025/ ASHADHA 31, 1947 (SAKA)

NATIONAL CYBER CRIME REPORTING PORTAL

†344. SHRI AJAY KUMAR MANDAL:

Will the Minister of HOME AFFAIRS be pleased to state:

- (a)  the  number  of  cyber  crime  complaints  registered  on  NCRP  (National Cyber  crime  Reporting  Portal)  during  the  last  three  years  and  by  what percent this figure is higher than of previous years;
- (b) the total amount of losses incurred by citizens due to cyber frauds in the  year  2024  in  the  entire  country  including  Bihar  and  the  increase recorded in this figure as compared to that of the year 2023;
- (c) the number of complaints which were resolved out of a total of 19.18 lakh  registered  complaints  on  NCRP  and  the  current  status  of  the remaining cases;
- (d)  the  concrete steps being taken by the Government to stop the rapid increase in cases of cyber fraud; and
- (e) the National/State level programs organized by the Government in the year 2024 to make the common citizens aware so that the incidents of cyber fraud can be curbed?

## ANSWER

MINISTER OF STATE IN THE MINISTRY OF HOME AFFAIRS (SHRI BANDI SANJAY KUMAR)

(a) to (e): 'Police'  and  'Public  Order'  are  State  subjects  as  per  the Seventh  Schedule  of  the  Constitution  of  India.  The  States/UTs  are primarily  responsible  for  the  prevention,  detection,  investigation  and prosecution    of    crimes   including    cyber   crime   through   their   Law

## L.S.US.Q.NO. 344 FOR 22.07.2025

Enforcement Agencies (LEAs). The Central Government supplements the initiatives  of  the  States/UTs  through  advisories  and  financial assistance under various schemes for capacity building of their LEAs.

The  Ministry  of  Home  Affairs  has  set  up  the  'Indian  Cyber  Crime Coordination Centre '  (I4C) as an attached office to deal with all types of cyber crimes in the country, in a coordinated and comprehensive manner.

The 'National Cyber Crime Reporting Portal' (NCRP) (https://cybercrime.gov.in)  has  been  launched,  as  a  part  of  the  I4C,  to enable public to report incidents pertaining to all types of cyber crimes, with special focus on cyber crimes against women and children. The total number of cybercrime incidents registered on the National Cyber Crime Reporting Portal along with the percentage increase over the last three years, is as under:

|   S. No. |   Year |   Total incidents | Percentage increase in incidents Compared to the Previous Year   |
|----------|--------|-------------------|------------------------------------------------------------------|
|        1 |   2022 |           1029026 | 127.44%*                                                         |
|        2 |   2023 |           1596493 | 55.15%                                                           |
|        3 |   2024 |           2268346 | 42.08%                                                           |

## L.S.US.Q.NO. 344 FOR 22.07.2025

The  'Citizen  Financial  Cyber  Fraud  Reporting  and  Management System' (CFCFRMS),  under  I4C,  has  been  launched  in  year  2021  for immediate reporting of financial frauds and to stop siphoning off funds by the fraudsters. As per CFCFRMS operated by I4C, so far, financial amount of  more  than  Rs.  5,489  Crore  has  been  saved  in  more  than  17.82  lakh complaints.  A tollfree Helpline number '1930' has been operationalized to get assistance in lodging online cyber complaints. As per  NCRP &CFCFRMS operated by I4C, total amount of losses incurred by citizens due to cyber frauds in the entire country including Bihar in the year 2023 and 2024 are as under:

|   Year |   Number of financial frauds complaints on NCRP |   Complaints which have been received in CFCFRMS Module |   Amount Reported (₹ In Crore) |
|--------|-------------------------------------------------|---------------------------------------------------------|--------------------------------|
|   2023 |                                         1310354 |                                                 1132624 |                        7465.18 |
|   2024 |                                         1918865 |                                                 1718423 |                       22845.7  |

Cyber crime incidents reported on  National Cyber Crime Reporting Portal,  their  conversion  into  FIRs  and  subsequent  action  i.e.  filing  of chargesheets, arrest and resolution of complaints, thereon are handled by the State/UT Law Enforcement Agencies concerned as per the provisions of the law.

To  strengthen  the  mechanism  to  deal  with  cyber  crimes  in  a comprehensive  and  coordinated  manner,  the  Central  Government  has taken steps which, inter-alia, include the following:

- i. A  State  of  the  Art,  Cyber  Fraud  Mitigation  Centre  (CFMC)  has  been established  at  I4C  where  representatives  of  major  banks,  Financial Intermediaries,  Payment  Aggregators,  Telecom  Service  Providers,  IT Intermediaries  and  representatives  of  States/UTs  Law  Enforcement Agency  are  working  together  for  immediate  action  and  seamless cooperation to tackle cybercrime.
- ii. So far, more than 9.42 lakhs SIM cards and 2,63,348 IMEIs as reported by Police authorities have been blocked by Government of India.
- iii. 'Sahyog' Portal has been launched to expedite the process of sending notices  to  IT  intermediaries  by  the  Appropriate  Government  or  its agency under clause (b) of sub-section (3) of section 79 of the IT Act, 2000 to facilitate the removal or disabling of access to any information,  data  or  communication  link  being  used  to  commit  an unlawful act.
- iv. A Suspect Registry of identifiers of cyber criminals has been launched by I4C on 10.09.2024 in collaboration with Banks/Financial Institutions. So far, more than 11 lakh suspect identifier data received from Banks and 24 lakh Layer 1 mule accounts  have been shared with

the participating entities of Suspect Registryand saved more than Rs. 4631 crores.

- v. Samanvaya  Platform  has  been  made  operational  to  serve  as  an Management Information System(MIS) platform, data repository and a coordination  platform  for  LEAs  for  cybercrime  data  sharing  and analytics. It provides analytics based interstate linkages of crimes and criminals,  involved  in  cybercrime  complaints  in  various  States/UTs. The module 'Pratibimb' maps  locations of criminals and crime infrastructure on a map to give visibility to jurisdictional officers. The module also facilitates seeking and receiving of techno-legal assistance by Law Enforcement  Agencies from I4C and other SMEs. It has  lead  to  arrest  of  10,599  accused,  26,096  linkages  and  63,019 Cyber Investigation assistance request.
- vi. The Central Government has taken various initiatives to create cyber crime awareness which, inter-alia, include:-
- 1) The Hon'ble Prime Minister spoke about digital arrests during the episode "Mann Ki Baat" on 27.10.2024  and apprised  the citizens of India.
- 2) A special programme was organized by Aakashvani, New Delhi on Digital Arrest on 28.10.2024.

## L.S.US.Q.NO. 344 FOR 22.07.2025

- 3) Caller Tune Campaign: I4C is collaboration with the Department of Telecommunications (DoT) has  launched a caller  tune  campaign with effect from 19.12.2024 for raising awareness about cybercrime and promoting the Cybercrime Helpline Number 1930 &  NCRP  portal.  The  caller  tunes  were  also  being  broadcast  in English,  Hindi  and  10  regional  languages  by  Telecom  Service Providers (TSPs). Six versions of caller tunes were played which cover various modus-operandi, namely, Digital Arrest, Investment Scam, Malware, Fake Loan App, Fake Social Media Advertisements.
- 4) The Central Government has launched a comprehensive awareness  programme  on  digital  arrest  scams  which,  inter-alia, include; newspaper advertisement, announcement in Delhi Metros, use of social media influencers to create special posts, campaign through Prasar Bharti and electronic media, special programme on Aakashvani  and  participated  in  Raahgiri  Function  at  Connaught Place, New Delhi on 27.11.2024.
- 5) To further spread awareness on cyber crime, the Central Government has taken steps which, inter-alia, include; dissemination of messages through SMS, I4C social media account    i.e.    X               (formerly Twitter)              (@CyberDost),

## L.S.US.Q.NO. 344 FOR 22.07.2025

Facebook(CyberDostI4C), Instagram (CyberDostI4C), Telegram(cyberdosti4c), SMS  campaign, TV campaign, Radio campaign, School Campaign,  advertisement in cinema  halls, celebrity  endorsement,  IPL  campaign,  campaign  during  Kumbh Mela  2025,  engaged  MyGov  for  publicity  in  multiple  mediums, organizing Cyber Safety and Security Awareness weeks in association with States/UTs, publishing of Handbook for Adolescents/Students,  digital  displays  on  railway  stations  and airports across, etc.

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