Lok Sabha Question No. 3892 (UNSTARRED), answered on 2025-03-24
Subject: Challenges in Implementation of MCA21 Portal
Ministry: CORPORATE AFFAIRS
Asked by: Shri Appalanaidu Kalisetti

## GOVERNMENT OF INDIA MINISTRY OF CORPORATE AFFAIRS LOK SABHA

## UNSTARRED QUESTION NO. 3892 ANSWERED ON MONDAY, MARCH 24, 2025 CHAITRA 03, 1947 (SAKA)

Challenges in Implementation of MCA21 Portal

3892. Shri Appalanaidu Kalisetti :

## Will the Minister of CORPORATE AFFAIRS

be pleased to state:

- (a)  the  current  status  of  the  MCA21  portal  and  key  challenges  faced  in  its implementation;
- (b)  whether  companies,  particularly  SMEs,  have  reported  difficulties  in  filing statutory documents due to system glitches or technical issues and if so, the details thereof;
- (c) whether audits or assessments have been conducted to evaluate the portal's efficiency and user satisfaction and if so, the key findings and corrective action taken by the Government;
- (d) the number of company registration applications initiated and successfully completed  during  the  last  five  years,  year-wise  along  with  the  rejected  and pending applications;
- (e)  the  total  number  of  statutory  filings  (such  as  annual  returns,  financial statements) submitted during the last five years, year-wise and the percentage of filings that faced technical issues or delays;
- (f)  the  measures  taken  by  the  Government  to  address  these  challenges  and improve user experience?

## ANSWER

MINISTER OF STATE IN THE MINISTRY OF CORPORATE AFFAIRS; MINISTER OF STATE IN THE MINISTRY OF ROAD TRANSPORT AND HIGHWAYS [SHRI HARSH MALHOTRA]

- (a) & (b) :  MCA21 portal was operationalized in 2006, and is a comprehensive registry for incorporation and statutory filing related services of Companies & LLPs. Overtime different versions of portal have been developed in consultation with  stakeholders  and  currently  Version  3  of  MCA21  portal  is  operational. During the period 01.04.2024 to 28.02.2025, 84.31 lakhs forms have been filed. SMEs have filed 72,205 statutory documents on the MCA21 portal during the period  01.04.2024  to  28.02.2025  as  against  72,517  number  of  filings  during 01.04.2023 to 31.03.2024. A comprehensive grievance redressal mechanism has  been  established  including  a  call  center,  web-ticketing  and  live  chat connect  for  the  stakeholders  to  raise  tickets,  which  are  being  redressed promptly. This mechanism is regularly monitored by the Ministry.
- (c) :  The  portals  efficiency is reflected in the increased number of filings being made over the years as reflected in answer to part (d) & (e) below. Further the time taken for incorporation and voluntary strike-off of companies and LLPs,

has  reduced  over  time.  The  security  and  confidentiality  of  information submitted through the MCA21 portal is ensured by adhering to established data security standards, including the MEITY guidelines, CERT-In regulations, ISO 27001, and Information Security Protocols.

- (d) The following are the details of Companies registered in last five years:-

| Year                    | Companies   | Companies   |
|-------------------------|-------------|-------------|
|                         | Registered  | Rejected    |
| 2020-21                 | 155379      | 9877        |
| 2021-22                 | 167086      | 10062       |
| 2022-23                 | 159302      | 11444       |
| 2023-24                 | 185318      | 19313       |
| 2024-25 (till Feb 2025) | 159982      | 14078       |

As  on  28 th   February  2025,  5163  applications  of  Company  incorporation  are pending with Central Registration Centre.

- (e) : The details of annual returns and financial statements filed for last five years is as follows: -
- (f) The Ministry has introduced several digital initiatives to address challenges faced by stakeholders and to enhance user experience, which include:
- (i) Augmented server capacity and bandwidth during peak filing period.
- (ii) Webinars and trainings are conducted regularly for handholding stakeholders. Video tutorials, user manuals and FAQs are available on portal for assisting users in filing of returns.
- (iii) The  Chatbot  serves  as  a  unified  communication  channel,  allowing stakeholders to interact via chat or call for query resolution.
- (iv) Portal  provides  dashboard  facility  to  the  stakeholders  for  real-time tracking of filings, payment status and approvals.

| Year                    | Filings   | % of technical issues*   |
|-------------------------|-----------|--------------------------|
| 2020-21                 | 18,91,883 | 2.70%                    |
| 2021-22                 | 19,06,664 | 2.40%                    |
| 2022-23                 | 20,04,472 | 2.70%                    |
| 2023-24                 | 20,41,278 | 2.20%                    |
| 2024-25 (till Feb,2025) | 21,06,788 | 3.30%                    |

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