Lok Sabha Question No. 2660 (UNSTARRED), answered on 2024-08-07
Subject: Disputes Faced by Home-Buyers
Ministry: CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION
Asked by: Dr. C M Ramesh

## Government of India

## Ministry of Consumer Affairs, Food and Public Distribution

## Department of Consumer Affairs

## LOK SABHA UNSTARRED QUESTION NO. 2660 TO BE ANSWERED ON 07.08.2024

## DISPUTES FACED BY HOME-BUYERS

2660.  SHRI C M RAMESH:

## Will  the  Minister  of CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION miHkksDrk ekeys] [kk| vkSj lkoZtfud forj.k ea=h be pleased to state:

- (a) whether  the  Government  is  aware  that  problems/disputes  are  being  faced  by  home  buyers  due  to different builder-buyer-agreements in different States and if so, the details thereof;
- (b) whether it is true that the Government has constituted a Committee to work on Model Builder-Buyer agreement for builders and real estate developers and if so, the details thereof;
- (c) whether it is also true that there are more than 50,000 cases relating to real estate dealings are pending in consumer courts; and
- (d) if so, the details thereof, State-wise, and efforts being made to resolve them in a time-bound manner?

## ANSWER

## miHkksDrk ekeys] [kk| vkSj lkoZtfud forj.k jkT; ea=h ( श्री बी . एल . वर्मा )

## THE MINISTER OF STATE CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION (SHRI B.L. VERMA)

(a) to (d) : The Consumer Protection Act, 2019 provides for three tier quasi-judicial machinery at District, State and Central levels commonly known as 'Consumer Commissions' for protection of the rights of consumers and to provide simple and speedy redressal of consumer disputes.

The  Act  provides  for,  inter-alia,  simplification  of  the  adjudication  process  in  the  Consumer Commissions; filing of a complaint by a consumer in the Consumer Commission having jurisdiction over the complainant's place of residence/work or where the cause of action arises, or the place of business or residence of the opposite parties; virtual hearing; deemed admissibility of complaints if admissibility is not decided within 21 days of filing etc.

Section 38(7) of the Consumer Protection Act, 2019 prescribes that every complaint shall be disposed of as expeditiously as possible and endeavour shall be made to decide the complaint within a period of three months from the date of receipt of notice by opposite party where the complaint does not require analysis or testing of commodities and within five months if it requires analysis or testing of commodities.

The e-Daakhil portal has been launched in 35 States/UTs to provide facility to aggrieved consumers to register online consumer complaints in different Consumer Commissions from anywhere in India.

Further, Video Conferencing facility has been provided in Consumer Commissions at National and State  level  considering  the  geographical  spread  of  consumer  commissions  and  the  difficulties  faced  by consumers in attending hearings due to distance, time and cost implications. This initiative is in sync with the digital transformation of the Indian legal system bringing the justice at the doorstep of the consumer. Consumer  Commissions  also  take  benefits  of  the  National  Lok  Adalats,  organized  by  the  National  Legal Services Authority, to provide quick settlement of consumer disputes by bringing together disputing parties in a more informal and conciliatory setting. Programs like Grahak Madhyasthata Samadhan further enhance these efforts by offering structured platforms for mediation, thereby ensuring that consumer grievances are addressed promptly and efficiently.

State-wise details of cases pending in consumer commission relating to real estate are at Annexure .

*****

## ANNEXURE

## ANNEXURE REFERRED TO IN REPLY TO PARTS (a) TO (d) OF THE LOK SABHA UNSTARRED QUESTION NO. 2660 TO BE ANSWERED ON 07.08.2024 REGARDING 'DISPUTES FACED BY HOME-BUYERS'

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## State-wise details of cases pending in consumer commission relating to real estate

## As on 30-07-2024

| S. No.   | State Name                   |   Filed |   Disposed |   Pending |
|----------|------------------------------|---------|------------|-----------|
| 1.       | NCDRC                        |   32500 |      24975 |      7525 |
| 2.       | Andaman Nicobar              |       5 |          3 |         2 |
| 3.       | Andhra Pradesh               |    5453 |       4961 |       492 |
| 4.       | Arunachal Pradesh            |       3 |          3 |         0 |
| 5.       | Assam                        |      76 |         41 |        35 |
| 6.       | Bihar                        |     220 |        121 |        99 |
| 7.       | Chandigarh                   |    6038 |       5285 |       753 |
| 8.       | Chhattisgarh                 |    3042 |       2654 |       388 |
| 9.       | D&N Haveli and Daman and Diu |       2 |          2 |         0 |
| 10.      | Delhi                        |   12382 |       8607 |      3775 |
| 11.      | Goa                          |    1424 |       1279 |       145 |
| 12.      | Gujarat                      |    7571 |       7094 |       477 |
| 13.      | Haryana                      |    8182 |       6104 |      2078 |
| 14.      | Himachal Pradesh             |     339 |        325 |        14 |
| 15.      | Jammu and Kashmir            |      26 |         10 |        16 |
| 16.      | Jharkhand                    |     219 |        124 |        95 |
| 17.      | Karnataka                    |   18544 |      17156 |      1388 |
| 18.      | Kerala                       |    1939 |       1580 |       359 |
| 19.      | Lakshadweep                  |       1 |          1 |         0 |
| 20.      | Madhya Pradesh               |    6715 |       5725 |       990 |
| 21.      | Maharashtra                  |   72861 |      54581 |     18280 |
| 22.      | Manipur                      |       6 |          5 |         1 |
| 23.      | Meghalaya                    |       6 |          6 |         0 |
| 24.      | Mizoram                      |       2 |          2 |         0 |
| 25.      | Odisha                       |     706 |        494 |       212 |
| 26.      | Pudducherry                  |      46 |         38 |         8 |
| 27.      | Punjab                       |   10216 |       9123 |      1093 |
| 28.      | Rajasthan                    |    7130 |       5304 |      1826 |
| 29.      | Sikkim                       |       1 |          1 |         0 |
| 30.      | Tamil Nadu                   |    2883 |       2590 |       293 |
| 31.      | Telangana                    |    6399 |       5548 |       851 |
| 32.      | Tripura                      |      17 |         17 |         0 |
| 33.      | Uttar Pradesh                |   15257 |      12277 |      2980 |
| 34.      | Uttarakhand                  |     495 |        420 |        75 |
| 35.      | West Bengal                  |   24107 |      18099 |      6008 |
| Total    | Total                        |  244813 |     194555 |     50258 |