Lok Sabha Question No. 4550 (UNSTARRED), answered on 2025-03-27
Subject: e- Challan
Ministry: ROAD TRANSPORT AND HIGHWAYS
Asked by: Shri Captain Viriato Fernandes

## GOVERNMENT OF INDIA MINISTRY OF ROAD TRANSPORT AND HIGHWAYS

## LOK SABHA UNSTARRED QUESTION NO. 4550

ANSWERED ON 27 TH  MARCH, 2025

## E- CHALLAN

## 4550. SHRI CAPTAIN VIRIATO FERNANDES:

## Will the Minister of ROAD TRANSPORT AND HIGHWAYS

सड़क परिवहन औि िाजमार्ग मंत्री

be pleased to state:

- (a)    whether the Government has provided any facilities to the public with  regard  to  addressing  their  appeal  or  redressal  of  grievances against  an  e-challan  issued  through  the  e-portal  as  per  procedure provided in the rule 167 of the Central Motor Vehicle Rules 1989;
- (b)      if  so,  the  details  of  the  facilities  provided  for  redressal  of grievances and the date from which it has been made available;
- (c)    the authority nominated for the redressal of grievances or appeal;
- (d)    the number of grievances or appeals received/addressed/pending in the States of Goa, Maharashtra and Karnataka; and
- (e)    whether any online hearing facilities have been provided for the ease of the complainant and if so, the details thereof ?

## ANSWER

## THE MINISTER OF ROAD TRANSPORT AND HIGHWAYS

## (SHRI NITIN JAIRAM GADKARI)

- (a) to (e) Section 136(A) of the Motor Vehicles Act, 1988 provides for electronic  monitoring  and  enforcement  of  road  safety  on  National Highways, State Highways, roads or in any urban city within a State which has a population upto such limits as may be prescribed by the Government.

Accordingly,  Government has published Rule 167A under the Central Motor Vehicles Rules, 1989 in August 2021 for Electronic Monitoring and Enforcement of Road Safety at high-risk and high-density corridors on  National  Highways,  State  Highways  and  at  critical  junctions  in cities with population of one Million or more and cities  included under National Clean Air Programme (NCAP) in the Country. The Government in the Ministry of Road Transport and Highways has developed  e-challan  system,  an  integrated  information  technology based  web  portal,  for  monitoring  and  enforcement  of  challans.  The data on the portal is entered by the States/UTs. Provision to address the  appeal  or  redressal  of  grievances  against  an  e-challan  issued through the e-portal  is  available  on  the  portal  since  14.04.2021.  The authority nominated for the redressal of grievances or appeal on the portal is Office Head/District Administration of the State/UT Government  with  the  revenues  from  the  e-challans  flowing  to  the State/UT Government.

As per the data available on e-challan portal, the number of grievances or  appeals  received,addressed  or  pending  in  the  States  of  Goa, Maharashtra and Karnataka is given below : -

| State       |   Total Grievance Received | Grievance Addressed   | Grievance Pending   |
|-------------|----------------------------|-----------------------|---------------------|
| Goa         |                        661 | 128                   | 533                 |
| Karnataka   |                        310 | 143                   | 167                 |
| Maharashtra |                      16082 | 1,141                 | 14,941              |

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