Lok Sabha Question No. 3979 (UNSTARRED), answered on 2024-12-19
Subject: Average Satisfaction Rate under JJM
Ministry: JAL SHAKTI
Asked by: Shri Krishna Prasad Tenneti

## GOVERNMENT OF INDIA MINISTRY OF JAL SHAKTI

## DEPARTMENT OF DRINKING WATER & SANITATION

## LOK SABHA

## UNSTARRED QUESTION NO. 3979

## ANSWERED ON 19/12/2024

## AVERAGE SATISFACTION RATE UNDER JJM

## 3979.  SHRI KRISHNA PRASAD TENNETI

Will the Minister of JAL SHAKTI be pleased to state:

- (a) the average satisfaction rate at the national level including Andhra Pradesh under the Jal Jeevan Mission (JJM);
- (b) the name of the States below the national average and the number of districts in Andhra Pradesh below the State average; and
- (c) the  details  of  financial  assistance  provided/being  provided  in  order  to  enhance  their satisfaction rate, State-wise including Andhra Pradesh?

## ANSWER

## MINISTER OF STATE FOR JAL SHAKTI

(SHRI V. SOMANNA)

- (a) and  (b)  Since  August,  2019,  Government  of  India,  in  partnership  with  States/UTs,  is implementing Jal Jeevan Mission (JJM) to make provision of tap water supply to every rural household in the country.

As per operational  guidelines for the implementation of JJM, a third-party functionality assessment is carried out by the Government of India across the States/UTs. Reports are shared with the States/ UTs including Andhra Pradesh for taking corrective action, if any. The results of the functionality assessment report 2022 under JJM shows that the satisfaction level of the users on regularity and quality parameters of water supply was 83% and 82% respectively in the country. Similarly, in Andhra Pradesh, the survey shows that the user satisfaction level on regularity and quality parameters of water supply was 88% and 84% respectively.  The  detailed  national  report  and  state-wise  functionality  assessment  report 2022 is in public domain that can be accessed using weblink https://jaljeevanmission.gov.in/functionality-reports .

Based on the results of the functionality assessment of household tap connections under JJM 2022, the states where user satisfaction rate is below the national average on both regularity and  quality  parameters  are  Assam,  Chhattisgarh,  Jharkhand,  Ladakh,  Madhya  Pradesh, Odisha and Uttar Pradesh. The details of user satisfaction rate on regularity and quality parameters, State/UT wise is at Annex-I.

- (c)    Under  JJM,  the  funds  are  allocated  to  the  States/  UTs  as  per  criteria  mentioned  in  the operational  guidelines  for  the  implementation  of  JJM.  Therefore,  funds  are  not  released separately for enhancing the satisfaction rate of users/ beneficiaries. The State/ UT-wise details  of  funds  allocated  and  fund  drawn  during  2019-20,  2020-21,  2021-22,  2022-23, 2023-24 and 2024-25 is at Annex-II.

****

Annex referred in the reply to part (b) of Lok Sabha Unstarred Question No. 3979 for reply on 19.12.2024

State/UT-wise user satisfaction rate (based on Functionality Assessment, 2022)

| S. No.           | State/ UT        |   User satisfaction on regularity parameter (%) |   User satisfaction on quality parameter (%) |
|------------------|------------------|-------------------------------------------------|----------------------------------------------|
| 1.               | A&N Islands      |                                              87 |                                           88 |
| 2.               | Andhra Pr.       |                                              88 |                                           84 |
| 3.               | Arunachal Pr.    |                                              96 |                                           97 |
| 4.               | Assam            |                                              72 |                                           76 |
| 5.               | Bihar            |                                              89 |                                           88 |
| 6.               | Chhattisgarh     |                                              74 |                                           74 |
| 7.               | DNH&DD           |                                              96 |                                           96 |
| 8.               | Goa              |                                              98 |                                           97 |
| 9.               | Gujarat          |                                              93 |                                           95 |
| 10.              | Haryana          |                                              88 |                                           81 |
| 11.              | Himachal Pr.     |                                              92 |                                           95 |
| 12.              | J&K              |                                              80 |                                           82 |
| 13.              | Jharkhand        |                                              63 |                                           65 |
| 14.              | Karnataka        |                                              92 |                                           87 |
| 15.              | Kerala           |                                              87 |                                           87 |
| 16.              | Ladakh           |                                              65 |                                           75 |
| 17.              | Madhya Pr.       |                                              74 |                                           77 |
| 18.              | Maharashtra      |                                              84 |                                           85 |
| 19.              | Manipur          |                                              93 |                                           96 |
| 20.              | Meghalaya        |                                              91 |                                           93 |
| 21.              | Mizoram          |                                              99 |                                           99 |
| 22.              | Nagaland         |                                              90 |                                           96 |
| 23.              | Odisha           |                                              75 |                                           70 |
| 24.              | Puducherry       |                                              93 |                                           86 |
| 25.              | Punjab           |                                              89 |                                           88 |
| 26.              | Rajasthan        |                                              86 |                                           86 |
| 27.              | Sikkim           |                                              86 |                                           94 |
| 28.              | Tamil Nadu       |                                              95 |                                           91 |
| 29.              | Telangana        |                                              98 |                                           97 |
| 30.              | Tripura          |                                              83 |                                           62 |
| 31.              | Uttar Pr.        |                                              58 |                                           59 |
| 32.              | Uttarakhand      |                                              83 |                                           87 |
| 33.              | West Bengal      |                                              85 |                                           85 |
| National Average | National Average |                                              83 |                                           82 |

## Annex referred in reply to part (c) of Lok Sabha Unstarred Question No. 3979 for reply on 19.12.2024

Jal Jeevan Mission: Central fund allocated and fund drawn during 2019-20, 2020-21, 2021-22,2022-23,2023-24 and 2024-25 (as on 16.12.2024) (Amount in Rs. Crore)

| S. No.   | State/ UT         | 2019-20        | 2019-20    | 2020-21        | 2020-21    | 2021-22        | 2021-22    | 2022-23        | 2022-23    | 2023-24        | 2023-24    | 2024-25        | 2024-25    |
|----------|-------------------|----------------|------------|----------------|------------|----------------|------------|----------------|------------|----------------|------------|----------------|------------|
| S. No.   | State/ UT         | Fund allocated | Fund drawn | Fund allocated | Fund drawn | Fund allocated | Fund drawn | Fund allocated | Fund drawn | Fund allocated | Fund drawn | Fund allocated | Fund drawn |
| 1.       | A&N Islands       | 1.78           | 0.50       | 2.93           | 1.46       | 8.26           | 2.06       | 9.15           | 2.16       | 7.52           | 3.76       | 2.98           | ND         |
| 2.       | Andhra Pr.        | 372.64         | 372.64     | 790.48         | 297.62     | 3,182.88       | 791.06     | 3,458.20       | ND         | 6,530.49       | 793.57     | 2,520.97       | ND         |
| 3.       | Arunachal Pr.     | 132.55         | 177.47     | 254.85         | 344.85     | 1,013.53       | 1,555.53   | 1,116.35       | 1,116.35   | 1,057.11       | 771.21     | 217.82         | 65.35      |
| 4.       | Assam             | 694.95         | 442.36     | 1,608.51       | 551.77     | 5,601.16       | 4,200.87   | 6,117.61       | 4,588.21   | 10,351.68      | 6,204.00   | 5,198.78       | 2,059.63   |
| 5.       | Bihar             | 787.31         | 417.35     | 1,839.16       | 353.60     | 6,608.25       | ND         | 4,766.90       | ND         | -              | ND         | -              | ND         |
| 6.       | Chhattisgarh      | 208.04         | 65.82      | 445.52         | 334.14     | 1,908.96       | 477.24     | 2,223.98       | 2,223.98   | 4,485.60       | 2,885.56   | 1,277.27       | 191.59     |
| 7.       | Goa               | 7.57           | 3.08       | 12.41          | 6.20       | 45.53          | 22.77      | 49.98          | ND         | 11.25          | 11.25      | 4.32           | ND         |
| 8.       | Gujarat           | 390.31         | 390.31     | 883.08         | 983.08     | 3,410.61       | 2,557.96   | 3,590.16       | 3,590.16   | 2,982.85       | 2,237.14   | 2,420.14       | ND         |
| 9.       | Haryana           | 149.95         | 149.95     | 289.52         | 72.38      | 1,119.95       | 559.98     | 1,157.44       | 463.00     | 1,053.44       | 526.72     | 462.03         | ND         |
| 10.      | Himachal Pr.      | 148.67         | 205.83     | 326.20         | 547.48     | 1,262.78       | 2,012.78   | 1,344.94       | 1,344.94   | 379.67         | 402.34     | 916.53         | 137.48     |
| 11.      | Jammu&            | 322.03         | 322.03     | 681.77         | 53.72      | 2,747.17       | 604.18     | 3,039.11       | 1,439.50   | 9,611.31       | 3,267.12   | 2,112.86       | 633.86     |
| 12.      | Kashmir Jharkhand | 267.69         | 291.19     | 572.24         | 143.06     | 2,479.88       | 512.22     | 2,825.52       | 2,119.14   | 4,722.76       | 2,875.35   | 2,114.22       | ND         |
| 13.      | Karnataka         | 546.06         | 546.06     | 1,189.40       | 446.36     | 5,008.80       | 2,504.40   | 5,451.85       | 2,725.93   | 12,623.37      | 4,966.62   | 3,804.41       | 570.66     |
| 14.      | Kerala            | 248.76         | 101.29     | 404.24         | 303.18     | 1,804.59       | 1,353.44   | 2,206.54       | 2,206.54   | 1,342.36       | 671.18     | 1,949.36       | 974.68     |
| 15.      | Ladakh            | 166.65         | 67.86      | 352.09         | ND         | 1,429.96       | 340.68     | 1,555.77       | 382.76     | 477.11         | 131.07     | 624.78         | 93.72      |
| 16.      | Lakshadweep       | -              | -          | -              | -          | -              | -          | 36.99          | 9.25       | 39.63          | 19.82      | 0.75           | 0.38       |

| S. No.   | State/ UT   | 2019-20        | 2019-20    | 2020-21        | 2020-21    | 2021-22        | 2021-22    | 2022-23        | 2022-23    | 2023-24        | 2023-24    | 2024-25        | 2024-25    |
|----------|-------------|----------------|------------|----------------|------------|----------------|------------|----------------|------------|----------------|------------|----------------|------------|
| S. No.   | State/ UT   | Fund allocated | Fund drawn | Fund allocated | Fund drawn | Fund allocated | Fund drawn | Fund allocated | Fund drawn | Fund allocated | Fund drawn | Fund allocated | Fund drawn |
| 17.      | Madhya Pr.  | 571.60         | 571.60     | 1,280.13       | 960.09     | 5,116.79       | 3,837.59   | 5,641.02       | 2,820.51   | 10,297.86      | 5,419.90   | 4,044.70       | 2,622.35   |
| 18.      | Maharashtra | 847.97         | 345.28     | 1,828.92       | 457.23     | 7,064.41       | 1,666.64   | 7,831.25       | 3,915.62   | 21,465.88      | 7,444.26   | 5,352.93       | 1,605.88   |
| 19.      | Manipur     | 67.69          | 91.17      | 131.80         | 141.80     | 481.19         | 601.19     | 512.05         | 256.03     | 110.54         | ND         | -              | ND         |
| 20.      | Meghalaya   | 86.02          | 43.01      | 174.92         | 184.92     | 678.39         | 1,078.39   | 747.76         | 1,047.00   | 3,567.25       | 1,500.00   | 653.60         | 196.08     |
| 21.      | Mizoram     | 39.87          | 68.05      | 79.30          | 104.30     | 303.89         | 303.89     | 333.91         | 448.58     | 425.46         | 303.10     | 45.09          | 6.76       |
| 22.      | Nagaland    | 56.49          | 56.49      | 114.09         | 85.57      | 444.81         | 333.61     | 484.28         | 484.28     | 366.86         | 314.90     | 39.75          | 5.96       |
| 23.      | Odisha      | 364.74         | 364.74     | 812.15         | 609.11     | 3,323.42       | 2,492.56   | 3,608.62       | 1,768.73   | 2,108.54       | 2,108.54   | 2,455.94       | 368.39     |
| 24.      | Puducherry  | 2.50           | ND         | 4.64           | 1.06       | 30.22          | 7.47       | 17.83          | ND         | 15.39          | 1.00       | 12.58          | ND         |
| 25.      | Punjab      | 227.46         | 227.46     | 362.79         | ND         | 1,656.39       | 402.24     | 2,403.46       | ND         | 479.02         | 119.76     | 644.54         | ND         |
| 26.      | Rajasthan   | 1,301.71       | 1,301.71   | 2,522.03       | 630.51     | 10,180.50      | 2,345.08   | 13,328.60      | 6,081.80   | 3,019.94       | 250.00     | 11,061.46      | 1,659.22   |
| 27.      | Sikkim      | 15.41          | 26.15      | 31.36          | 39.36      | 124.79         | 194.79     | 136.17         | 188.92     | 634.55         | 251.61     | 124.50         | 18.67      |
| 28.      | Tamil Nadu  | 373.87         | 373.10     | 921.99         | 690.36     | 3,691.21       | 614.35     | 4,015.00       | 872.96     | 3,615.56       | 2,617.10   | 2,438.89       | 731.67     |
| 29.      | Telangana   | 259.14         | 105.52     | 412.19         | 82.71      | 1,653.09       | ND         | 1,657.56       | ND         | -              | ND         | -              | ND         |
| 30.      | Tripura     | 107.64         | 145.37     | 156.61         | 117.46     | 614.09         | 714.09     | 666.97         | 849.91     | 1,773.40       | 744.18     | 736.75         | 221.03     |
| 31.      | Uttar Pr.   | 1,206.28       | 1,513.14   | 2,570.94       | 1,295.47   | 10,870.50      | 5,435.25   | 12,662.05      | 9,496.54   | 20,884.45      | 16,947.0 0 | 12,621.95      | 6,310.98   |
| 32.      | Uttarakhand | 170.53         | 170.53     | 362.58         | 271.93     | 1,443.80       | 1,082.85   | 1,612.50       | 1,209.38   | 4,689.69       | 1,890.66   | 1,016.80       | 508.40     |
| 33.      | West Bengal | 995.33         | 994.75     | 1,614.18       | 807.08     | 6,998.97       | 1,404.61   | 6,180.25       | 3,090.12   | 3,806.29       | 4,206.29   | 5,049.98       | 2,524.99   |

Source: JJM - IMIS

ND: Not Drawn

NR: Not Reported