Lok Sabha Question No. 226 (UNSTARRED), answered on 2024-02-02
Subject: e-Sanjeevani Application
Ministry: HEALTH AND FAMILY WELFARE
Asked by: Ghanshyam Singh Lodhi

## GOVERNMENTOFINDIA MINISTRYOF HEALTH AND FAMILY WELFARE DEPARTMENTOFHEALTH AND FAMILY WELFARE

## LOK SABHA UNSTARRED QUESTION NO: 226 TO BE ANSWERED ON 02.02.2024

## E-SANJEEVANI APPLICATION

## †226. SHRI GHANSHYAM SINGH LODHI:

Will the Minister of HEALTH and FAMILY WELFARE be pleased to state:

- (a) the initiatives taken by the Government to ensure that health services are accessible in the villages and remote/rural areas of the country;
- (b) the number of users who have used e-Sanjeevani application services in the country particularly in the district of Rampur, Uttar Pradesh, State/UT-wise;
- (c) whether any survey has been conducted by the Government to ascertain its benefits and popularity in the country and if so, the details thereof, State/UTwise; and
- (d) the steps taken/proposed to be taken by the Government to improve the poor health services across the country and if so, the details thereof, State/UT-wise?

## ANSWER THE MINISTER OF STATE IN THE MINISTRY OF HEALTH AND FAMILY WELFARE (PROF. SATYA PAL SINGH BAGHEL)

(a) to (d) Ministry of Health and Family Welfare (MoHFW) has developed a telemedicine application known as National Telemedicine Service, eSanjeevani which provides doctor to doctor and patient to doctor consultations.

This application works on a hub and spoke model. Through the hub and spoke model, doctors including specialists can provide services to Ayushman Aarogya Mandirs (AAMs) (earlier known as Health and Wellness Centers) in rural areas. Further people in remote and rural areas can also avail services through OPD module of eSanjeevani. As on 30 th January, 2024, a total of 20,41,36,598 teleconsultations have been completed through eSanjeevani platform, out of which around 4,38,137 consultations have been done in district Rampur, Uttar Pradesh. This service is operational at more than 1,35,759 Ayushman Aarogya Mandirs (AAMs). State-wise eSanjeevani consultation detail is at Annexure.

Government of India provides financial assistance to all States/UTs under National Health Mission to improve health infrastructure including IT infrastructure such as internet connectivity, hardware etc.

The ministry has taken various initiatives to create awareness among the masses in rural and remote areas in collaboration with States/UTs. IEC (Information, Education & communication) activities include use of short videos, brochures, pamphlets etc. in local languages to disseminate information about telemedicine services through social media platforms. eSanjeevani telemedicine services are currently available in 13 languages (Hindi, Kannada, Tamil, Malayalam, Telugu, Marathi, Gujarati, Assamese, Odia, Bengali, Punjabi, Urdu, and English).

## Annexure

| S.No   | State                                        |   Total OPD Consultations (patient to doctor) |   TotalAAM Consultations (doctor to doctor) |   Total Consultations |
|--------|----------------------------------------------|-----------------------------------------------|---------------------------------------------|-----------------------|
| S.No   | India                                        |                                      10981870 |                                   193154728 |             204136598 |
| 1      | Karnataka                                    |                                       3917266 |                                    13104713 |              17021979 |
| 2      | Uttar Pradesh                                |                                       1831506 |                                    16171572 |              18003078 |
| 3      | Tamil Nadu                                   |                                       1747338 |                                    28541872 |              30289210 |
| 4      | Gujarat                                      |                                       1015426 |                                     7974539 |               8989965 |
| 5      | Uttarakhand                                  |                                        867866 |                                      306007 |               1173873 |
| 6      | Kerala                                       |                                        528908 |                                      467994 |                996902 |
| 7      | Maharashtra                                  |                                        305396 |                                     6530194 |               6835590 |
| 8      | Haryana                                      |                                        201105 |                                      322611 |                523716 |
| 9      | Jammu &Kashmir                               |                                        145395 |                                      570672 |                716067 |
| 10     | Rajasthan                                    |                                        106787 |                                     1208937 |               1315724 |
| 11     | Bihar                                        |                                         89509 |                                    11659224 |              11748733 |
| 12     | Delhi                                        |                                         55968 |                                         651 |                 56619 |
| 13     | Andhra Pradesh                               |                                         34883 |                                    49194995 |              49229878 |
| 14     | Assam                                        |                                         31927 |                                     1379763 |               1411690 |
| 15     | Telangana                                    |                                         28607 |                                    13175840 |              13204447 |
| 16     | Chandigarh                                   |                                         18788 |                                       68074 |                 86862 |
| 17     | Jharkhand                                    |                                         12708 |                                     1533143 |               1545851 |
| 18     | West Bengal                                  |                                         11975 |                                    29406247 |              29418222 |
| 19     | Manipur                                      |                                          8717 |                                       51804 |                 60521 |
| 20     | Madhya Pradesh                               |                                          7098 |                                     6306693 |               6313791 |
| 21     | Himachal Pradesh                             |                                          6087 |                                      481638 |                487725 |
| 22     | Punjab                                       |                                          4489 |                                      509803 |                514292 |
| 23     | Goa                                          |                                          1313 |                                          78 |                  1391 |
| 24     | Chhattisgarh                                 |                                          1159 |                                     1852868 |               1854027 |
| 25     | Arunachal Pradesh                            |                                           568 |                                        2093 |                  2661 |
| 26     | Odisha                                       |                                           416 |                                     1924606 |               1925022 |
| 27     | Mizoram                                      |                                           192 |                                        8634 |                  8826 |
| 28     | Tripura                                      |                                           155 |                                       60419 |                 60574 |
| 29     | Ladakh                                       |                                            79 |                                       78496 |                 78575 |
| 30     | Andaman And Nicobar Islands                  |                                            76 |                                         254 |                   330 |
| 31     | The Dadra and Nagar Haveli and Daman And Diu |                                            64 |                                       90123 |                 90187 |
| 32     | Puducherry                                   |                                            46 |                                        3089 |                  3135 |
| 33     | Sikkim                                       |                                            19 |                                       28858 |                 28877 |
| 34     | Nagaland                                     |                                            16 |                                        2569 |                  2585 |
| 35     | Meghalaya                                    |                                            14 |                                      135070 |                135084 |
| 36     | Lakshadweep                                  |                                             0 |                                         584 |                   584 |