Lok Sabha Question No. 193 (STARRED), answered on 2024-08-05
Subject: Performance of the SAMADHAN Portal
Ministry: LABOUR AND EMPLOYMENT
Asked by: Shri B K Parthasarathi

## GOVERNMENT OF INDIA MINISTRY OF LABOUR AND EMPLOYMENT LOK SABHA STARRED QUESTION NO. 193

## TO BE ANSWERED ON 05.08.2024

## PERFORMANCE OF THE SAMADHAN PORTAL

*193. SHRI B K PARTHASARATHI:

Will the Minister of LABOUR AND EMPLOYMENT be pleased to state:

- (a)the number of complaints that have been lodged on the SAMADHAN portal categorized, State-wise and year-wise;
- (b)the  number  of  complaints  resolved  categorized,  year-wise  and State-wise;
- (c)the  number  of  complaints  pending  categorized,  year-wise  and State-wise;
- (d)the average time taken to resolve these complaints; and
- (e)the  number  of  complaints  lodged  regarding  illegal  termination, non-payment  of  maternity  benefits,  minimum  wage,  delayed payments, less payments, non-payments of overtime allowance and others classified, year-wise?

## ANSWER

MINISTER OF LABOUR AND EMPLOYMENT (DR. MANSUKH MANDAVIYA)

(a) to (e):  A Statement is laid on the Table of the House. *****                                     *****

STATEMENT REFERRED TO IN REPLY TO PARTS (a) TO (e) OF LOK SABHA  STARRED  QUESTION  No.  193  FOR  05.08.2024  RAISED  BY SHRI  B.K.  PARTHASARATHI  REGARDING  PERFORMANCE  OF  THE SAMADHAN PORTAL. on SAMADHAN  Portal  by  workers,  trade  unions  and  employers,  are handled  by  20  Regional  Offices  of  Central  Industrial  Relations Region-wise,  year-wise  details  of  number  of  Industrial disputes, claims and complaints received, resolved and pending are Region-wise  details  of  claims  lodged  for  benefits  under different  Acts  (Gratuity,  Minimum  Wages,  Maternity  Benefit,  Equal

(a) to (e): Industrial disputes, claims and complaints filed Machinery (CIRM). given at Annexure 'A', 'B' and 'C'. Remuneration, and Payment of wages) are given at Annexure 'D'. Resolution of disputes and claims is done by way of quasijudicial process involving conciliation and hearing of involved parties by CIRM officers designated as competent authorities under respective Acts. Time taken to resolve disputes and claims depends upon various factors like nature of complaints; number and size of demands; number of workers/trade unions involved; response from employers etc.

- *****

ANNEXURE REFERRED TO IN REPLY TO PARTS (a) TO (e) OF LOK SABHA STARRED QUESTION No. 193 FOR 05.08.2024 RAISED BY SHRI B.K. PARTHASARATHI REGARDING PERFORMANCE OF THE SAMADHAN PORTAL.

## SAMADHAN PORTAL: Region Wise,Year-Wise Data of Industrial Disputes

| S.No.   | Region      | * FY 20-21   | * FY 20-21   | * FY 20-21   | *FY 21-22   | *FY 21-22   | *FY 21-22   | *FY 22-23   | *FY 22-23   | *FY 22-23   | *FY 23-24   | *FY 23-24   | *FY 23-24   | **FY 24-25   | **FY 24-25   | **FY 24-25   |
|---------|-------------|--------------|--------------|--------------|-------------|-------------|-------------|-------------|-------------|-------------|-------------|-------------|-------------|--------------|--------------|--------------|
| S.No.   | Region      | Rcvd         | Disposed     | Pend.        | Rcvd        | Disposed    | Pend.       | Rcvd        | Disposed    | Pend.       | Rcvd        | Disposed    | Pend.       | Rcvd         | Disposed     | Pend.        |
| 1       | Ahmedabad   | 184          | 34           | 150          | 521         | 346         | 175         | 753         | 598         | 155         | 1029        | 716         | 313         | 515          | 156          | 359          |
| 2       | Ajmer       | 317          | 224          | 93           | 546         | 387         | 159         | 747         | 506         | 241         | 840         | 594         | 246         | 454          | 188          | 266          |
| 3       | Asansol     | 135          | 15           | 120          | 226         | 94          | 132         | 304         | 209         | 95          | 279         | 169         | 110         | 151          | 34           | 117          |
| 4       | Bangalore   | 336          | 120          | 216          | 530         | 175         | 355         | 780         | 473         | 307         | 747         | 429         | 318         | 494          | 132          | 362          |
| 5       | Bhubaneswar | 195          | 50           | 145          | 1007        | 721         | 286         | 790         | 556         | 234         | 769         | 566         | 203         | 340          | 84           | 256          |
| 6       | Chandigarh  | 125          | 75           | 50           | 509         | 385         | 124         | 896         | 638         | 258         | 1273        | 977         | 296         | 607          | 314          | 293          |
| 7       | Chennai     | 285          | 0            | 285          | 444         | 43          | 401         | 704         | 319         | 385         | 818         | 517         | 301         | 420          | 171          | 249          |
| 8       | Cochin      | 328          | 163          | 165          | 741         | 447         | 294         | 698         | 447         | 251         | 688         | 360         | 328         | 501          | 151          | 350          |
| 9       | Dehradun    | 125          | 50           | 75           | 330         | 220         | 110         | 599         | 459         | 140         | 724         | 566         | 158         | 354          | 201          | 153          |
| 10      | Delhi       | 628          | 164          | 464          | 1045        | 644         | 401         | 1926        | 919         | 1007        | 2324        | 1395        | 929         | 1512         | 476          | 1036         |
| 11      | Dhanbad     | 214          | 8            | 206          | 436         | 105         | 331         | 670         | 322         | 348         | 697         | 439         | 258         | 336          | 63           | 273          |
| 12      | Guwahati    | 51           | 26           | 25           | 152         | 84          | 68          | 235         | 129         | 106         | 228         | 121         | 107         | 137          | 26           | 111          |
| 13      | Hyderabad   | 205          | 72           | 133          | 296         | 158         | 138         | 589         | 390         | 199         | 702         | 479         | 223         | 454          | 147          | 307          |
| 14      | Jabalpur    | 209          | 65           | 144          | 473         | 252         | 221         | 665         | 452         | 213         | 770         | 440         | 330         | 477          | 222          | 255          |
| 15      | Kanpur      | 115          | 43           | 72           | 572         | 232         | 340         | 1075        | 455         | 620         | 1320        | 752         | 568         | 715          | 193          | 522          |
| 16      | Kolkata     | 89           | 16           | 73           | 221         | 83          | 138         | 361         | 141         | 220         | 576         | 341         | 235         | 374          | 51           | 323          |
| 17      | Mumbai      | 179          | 34           | 145          | 330         | 160         | 170         | 499         | 287         | 212         | 705         | 383         | 322         | 452          | 89           | 363          |
| 18      | Nagpur      | 61           | 5            | 56           | 141         | 49          | 92          | 354         | 174         | 180         | 590         | 216         | 374         | 408          | 16           | 392          |
| 19      | Patna       | 73           | 13           | 60           | 311         | 196         | 115         | 559         | 465         | 94          | 327         | 246         | 81          | 211          | 76           | 135          |
| 20      | Raipur      | 162          | 108          | 54           | 278         | 188         | 90          | 321         | 132         | 189         | 439         | 244         | 195         | 293          | 77           | 216          |
| Total   | Total       | 4016         | 1285         | 2731         | 9109        | 4969        | 4140        | 13525       | 8071        | 5454        | 15845       | 9950        | 5895        | 9205         | 2867         | 6338         |

## Annexure-B

ANNEXURE REFERRED TO IN REPLY TO PARTS (a) TO (e) OF LOK SABHA STARRED QUESTION No. 193 FOR 05.08.2024 RAISED BY SHRI B.K. PARTHASARATHI REGARDING PERFORMANCE OF THE SAMADHAN PORTAL.

|       |             | SAMADHAN   | SAMADHAN   | SAMADHAN   | PORTAL: Region Wise, Year-Wise Data of   | PORTAL: Region Wise, Year-Wise Data of   | PORTAL: Region Wise, Year-Wise Data of   | Cases      | Cases      | Cases      |
|-------|-------------|------------|------------|------------|------------------------------------------|------------------------------------------|------------------------------------------|------------|------------|------------|
| S.No. | Region      | *FY 22-23  | *FY 22-23  | *FY 22-23  | *FY 23-24                                | *FY 23-24                                | *FY 23-24                                | **FY 24-25 | **FY 24-25 | **FY 24-25 |
|       |             | Rcvd       | Disposed   | Pend.      | Rcvd                                     | Disposed                                 | Pend.                                    | Rcvd       | Disposed   | Pend.      |
| 1     | Ahmedabad   | 108        | 51         | 57         | 651                                      | 396                                      | 255                                      | 384        | 57         | 327        |
| 2     | Ajmer       | 236        | 43         | 193        | 645                                      | 228                                      | 417                                      | 497        | 87         | 410        |
| 3     | Asansol     | 15         | 4          | 11         | 130                                      | 49                                       | 81                                       | 103        | 7          | 96         |
| 4     | Bangalore   | 38         | 25         | 13         | 565                                      | 215                                      | 350                                      | 777        | 203        | 574        |
| 5     | Bhubaneswar | 34         | 12         | 22         | 310                                      | 172                                      | 138                                      | 238        | 19         | 219        |
| 6     | Chandigarh  | 200        | 95         | 105        | 1128                                     | 475                                      | 653                                      | 1084       | 171        | 913        |
| 7     | Chennai     | 151        | 38         | 113        | 791                                      | 338                                      | 453                                      | 794        | 51         | 743        |
| 8     | Cochin      | 89         | 3          | 86         | 334                                      | 72                                       | 262                                      | 362        | 22         | 340        |
| 9     | Dehradun    | 39         | 27         | 12         | 978                                      | 237                                      | 741                                      | 1102       | 92         | 1010       |
| 10    | Delhi       | 304        | 47         | 257        | 1681                                     | 416                                      | 1265                                     | 1573       | 126        | 1447       |
| 11    | Dhanbad     | 148        | 22         | 126        | 637                                      | 94                                       | 543                                      | 808        | 32         | 776        |
| 12    | Guwahati    | 15         | 7          | 8          | 175                                      | 136                                      | 39                                       | 64         | 8          | 56         |
| 13    | Hyderabad   | 400        | 69         | 331        | 1068                                     | 386                                      | 682                                      | 1775       | 63         | 1712       |
| 14    | Jabalpur    | 110        | 15         | 95         | 2088                                     | 283                                      | 1805                                     | 2238       | 67         | 2171       |
| 15    | Kanpur      | 75         | 3          | 72         | 500                                      | 144                                      | 356                                      | 524        | 42         | 482        |
| 16    | Kolkata     | 334        | 35         | 299        | 887                                      | 211                                      | 676                                      | 563        | 56         | 507        |
| 17    | Mumbai      | 79         | 20         | 59         | 632                                      | 285                                      | 347                                      | 818        | 69         | 749        |
| 18    | Nagpur      | 165        | 15         | 150        | 550                                      | 14                                       | 536                                      | 670        | 4          | 666        |
| 19    | Patna       | 48         | 26         | 22         | 334                                      | 153                                      | 181                                      | 415        | 46         | 369        |
| 20    | Raipur      | 14         | 1          | 13         | 157                                      | 36                                       | 121                                      | 273        | 6          | 267        |
|       | Total       | 2602       | 558        | 2044       | 14241                                    | 4340                                     | 9901                                     | 15062      | 1228       | 13834      |

## ANNEXURE REFERRED TO IN REPLY TO PARTS (a) TO (e) OF LOK SABHA STARRED QUESTION No. 193 FOR 05.08.2024 RAISED BY SHRI B.K. PARTHASARATHI REGARDING PERFORMANCE OF THE SAMADHAN PORTAL.

## SAMADHAN PORTAL: Region Wise,Year-Wise Data of General Complaints

| S.No.   | Region      | *FY 2022-23   | *FY 2022-23   | *FY 2022-23   | *FY 2023-24   | *FY 2023-24   | *FY 2023-24   | **FY 2024-25   | **FY 2024-25   | **FY 2024-25   |
|---------|-------------|---------------|---------------|---------------|---------------|---------------|---------------|----------------|----------------|----------------|
| S.No.   | Region      | Rcvd          | Disposed      | Pend.         | Rcvd          | Disposed      | Pend.         | Rcvd           | Disposed       | Pend.          |
| 1       | Ahmedabad   | 158           | 31            | 30            | 550           | 487           | 63            | 210            | 164            | 46             |
| 2       | Ajmer       | 76            | 29            | 29            | 451           | 361           | 90            | 248            | 156            | 92             |
| 3       | Asansol     | 33            | 13            | 13            | 103           | 75            | 28            | 62             | 26             | 36             |
| 4       | Bangalore   | 63            | 21            | 25            | 393           | 324           | 69            | 254            | 118            | 136            |
| 5       | Bhubaneswar | 43            | 29            | 29            | 190           | 79            | 111           | 136            | 26             | 110            |
| 6       | Chandigarh  | 204           | 59            | 59            | 765           | 643           | 122           | 313            | 207            | 106            |
| 7       | Chennai     | 111           | 16            | 16            | 409           | 240           | 169           | 266            | 68             | 198            |
| 8       | Cochin      | 111           | 83            | 83            | 411           | 265           | 146           | 143            | 49             | 94             |
| 9       | Dehradun    | 165           | 119           | 119           | 631           | 409           | 222           | 397            | 182            | 215            |
| 10      | Delhi       | 271           | 161           | 161           | 1175          | 712           | 463           | 677            | 159            | 518            |
| 11      | Dhanbad     | 86            | 60            | 60            | 374           | 217           | 157           | 205            | 47             | 158            |
| 12      | Guwahati    | 23            | 9             | 9             | 129           | 87            | 42            | 56             | 9              | 47             |
| 13      | Hyderabad   | 145           | 76            | 76            | 588           | 387           | 201           | 366            | 152            | 214            |
| 14      | Jabalpur    | 112           | 57            | 57            | 1241          | 983           | 258           | 430            | 137            | 293            |
| 15      | Kanpur      | 79            | 52            | 52            | 491           | 256           | 235           | 361            | 116            | 245            |
| 16      | Kolkata     | 68            | 28            | 28            | 420           | 336           | 84            | 173            | 75             | 98             |
| 17      | Mumbai      | 155           | 110           | 110           | 774           | 509           | 265           | 416            | 7              | 409            |
| 18      | Nagpur      | 47            | 40            | 40            | 268           | 65            | 203           | 271            | 9              | 262            |
| 19      | Patna       | 84            | 16            | 16            | 222           | 176           | 46            | 184            | 122            | 62             |
| 20      | Raipur      | 18            | 18            | 18            | 140           | 56            | 84            | 124            | 29             | 95             |
| Total   | Total       | 2052          | 1027          | 1030          | 9725          | 6667          | 3058          | 5292           | 1858           | 3434           |

## Annexure-D

ANNEXURE REFERRED TO IN REPLY TO PARTS (a)  TO (e) OF LOK SABHA STARRED QUESTION No. 193 FOR 05.08.2024 RAISED BY SHRI B.K. PARTHASARATHI REGARDING PERFORMANCE OF THE SAMADHAN PORTAL.

| SAMADHAN PORTAL: Region-wise, Year-wise claims lodged for benefits under different Acts, from 03-10-2022 to 30-06-2024   | SAMADHAN PORTAL: Region-wise, Year-wise claims lodged for benefits under different Acts, from 03-10-2022 to 30-06-2024   | SAMADHAN PORTAL: Region-wise, Year-wise claims lodged for benefits under different Acts, from 03-10-2022 to 30-06-2024   | SAMADHAN PORTAL: Region-wise, Year-wise claims lodged for benefits under different Acts, from 03-10-2022 to 30-06-2024   | SAMADHAN PORTAL: Region-wise, Year-wise claims lodged for benefits under different Acts, from 03-10-2022 to 30-06-2024   | SAMADHAN PORTAL: Region-wise, Year-wise claims lodged for benefits under different Acts, from 03-10-2022 to 30-06-2024   | SAMADHAN PORTAL: Region-wise, Year-wise claims lodged for benefits under different Acts, from 03-10-2022 to 30-06-2024   | SAMADHAN PORTAL: Region-wise, Year-wise claims lodged for benefits under different Acts, from 03-10-2022 to 30-06-2024   |
|--------------------------------------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------------------------------------------------|
| S.No.                                                                                                                    | Region                                                                                                                   | Received                                                                                                                 | Received                                                                                                                 | Received                                                                                                                 | Received                                                                                                                 | Received                                                                                                                 | Received                                                                                                                 |
|                                                                                                                          |                                                                                                                          | Total                                                                                                                    | PG                                                                                                                       | MW                                                                                                                       | MB                                                                                                                       | ER                                                                                                                       | PW                                                                                                                       |
| 1                                                                                                                        | Ahmedabad                                                                                                                | 833                                                                                                                      | 397                                                                                                                      | 149                                                                                                                      | 8                                                                                                                        | 1                                                                                                                        | 278                                                                                                                      |
| 2                                                                                                                        | Ajmer                                                                                                                    | 850                                                                                                                      | 639                                                                                                                      | 60                                                                                                                       | 1                                                                                                                        | 12                                                                                                                       | 138                                                                                                                      |
| 3                                                                                                                        | Asansol                                                                                                                  | 158                                                                                                                      | 96                                                                                                                       | 36                                                                                                                       | 1                                                                                                                        | 5                                                                                                                        | 20                                                                                                                       |
| 4                                                                                                                        | Bangalore                                                                                                                | 777                                                                                                                      | 544                                                                                                                      | 40                                                                                                                       | 10                                                                                                                       | 8                                                                                                                        | 175                                                                                                                      |
| 5                                                                                                                        | Bhubaneswar                                                                                                              | 352                                                                                                                      | 102                                                                                                                      | 85                                                                                                                       | 1                                                                                                                        | 5                                                                                                                        | 159                                                                                                                      |
| 6                                                                                                                        | Chandigarh                                                                                                               | 1499                                                                                                                     | 920                                                                                                                      | 249                                                                                                                      | 14                                                                                                                       | 6                                                                                                                        | 310                                                                                                                      |
| 7                                                                                                                        | Chennai                                                                                                                  | 1159                                                                                                                     | 808                                                                                                                      | 154                                                                                                                      | 7                                                                                                                        | 7                                                                                                                        | 183                                                                                                                      |
| 8                                                                                                                        | Cochin                                                                                                                   | 430                                                                                                                      | 323                                                                                                                      | 35                                                                                                                       | 0                                                                                                                        | 2                                                                                                                        | 70                                                                                                                       |
| 9                                                                                                                        | Dehradun                                                                                                                 | 1226                                                                                                                     | 914                                                                                                                      | 107                                                                                                                      | 7                                                                                                                        | 1                                                                                                                        | 197                                                                                                                      |
| 10                                                                                                                       | Delhi                                                                                                                    | 1989                                                                                                                     | 1253                                                                                                                     | 354                                                                                                                      | 17                                                                                                                       | 13                                                                                                                       | 352                                                                                                                      |
| 11                                                                                                                       | Dhanbad                                                                                                                  | 862                                                                                                                      | 731                                                                                                                      | 76                                                                                                                       | 2                                                                                                                        | 3                                                                                                                        | 50                                                                                                                       |
| 12                                                                                                                       | Guwahati                                                                                                                 | 200                                                                                                                      | 53                                                                                                                       | 59                                                                                                                       | 2                                                                                                                        | 1                                                                                                                        | 85                                                                                                                       |
| 13                                                                                                                       | Hyderabad                                                                                                                | 1649                                                                                                                     | 1225                                                                                                                     | 143                                                                                                                      | 4                                                                                                                        | 9                                                                                                                        | 268                                                                                                                      |
| 14                                                                                                                       | Jabalpur                                                                                                                 | 2374                                                                                                                     | 2064                                                                                                                     | 141                                                                                                                      | 6                                                                                                                        | 7                                                                                                                        | 156                                                                                                                      |
| 15                                                                                                                       | Kanpur                                                                                                                   | 668                                                                                                                      | 402                                                                                                                      | 73                                                                                                                       | 3                                                                                                                        | 42                                                                                                                       | 148                                                                                                                      |
| 16                                                                                                                       | Kolkata                                                                                                                  | 1053                                                                                                                     | 838                                                                                                                      | 78                                                                                                                       | 4                                                                                                                        | 3                                                                                                                        | 130                                                                                                                      |
| 17                                                                                                                       | Mumbai                                                                                                                   | 795                                                                                                                      | 421                                                                                                                      | 73                                                                                                                       | 15                                                                                                                       | 9                                                                                                                        | 277                                                                                                                      |
| 18                                                                                                                       | Nagpur                                                                                                                   | 676                                                                                                                      | 544                                                                                                                      | 92                                                                                                                       | 0                                                                                                                        | 0                                                                                                                        | 40                                                                                                                       |
| 19                                                                                                                       | Patna                                                                                                                    | 441                                                                                                                      | 185                                                                                                                      | 196                                                                                                                      | 1                                                                                                                        | 1                                                                                                                        | 58                                                                                                                       |
| 20                                                                                                                       | Raipur                                                                                                                   | 239                                                                                                                      | 141                                                                                                                      | 50                                                                                                                       | 0                                                                                                                        | 0                                                                                                                        | 48                                                                                                                       |
| Total                                                                                                                    | Total                                                                                                                    | 18230                                                                                                                    | 12600                                                                                                                    | 2250                                                                                                                     | 103                                                                                                                      | 135                                                                                                                      | 3142                                                                                                                     |