Lok Sabha Question No. 2832 (UNSTARRED), answered on 2025-08-06
Subject: Anna Mitra and Anna Sahayata Digital Platforms
Ministry: CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION
Asked by: Dr. Sanjay Jaiswal, Shri Ramvir Singh Bidhuri, Shri Tatkare Sunil Dattatrey

## GOVERNMENT OF INDIA

## MINISTRY  OF CONSUMER AFFAIRS, FOOD & PUBLIC DISTRIBUTION DEPARTMENT OF FOOD AND PUBLIC DISTRIBUTION

## LOK SABHA

UNSTARRED QUESTION NO. 2832 TO BE ANSWERED ON 6TH AUGUST, 2025

## ANNA MITFLA AND ANNA SAHAYATA DI(,ITAL  PLATFORMS

## 2832. SHRI TATKARE SUNIL DATTATREY: SHRI RAMVIR SINGH BIDHURI: DR. SANJAY JAISWAL:

Will  the Minister of CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION be pleased to state:

- (a): the objectives and main design features of the Anna MiRa Mobile App and the manner in which it facilitate the access of beneficiaries  to Public Distribution System;
- (b): the present rollout  status of the Anna MiRa and the number of States and languages in which it is operational especially in the State of Maharashtra;
- (c): the  salient  features of  the  Anna Sahayata  Platform started  for  the complaint redressal under Pradhan Mantri  Garib Anna Yojana and the names of the States and languages included in its pilot  phase;
- (d): the details of technical functionalities  integrated in the Anna Sahayata Platform; and
- (e): the total  number of estimated beneficiaries to be covered and the budget allocated for the development and deployment of Anna MiRa and Anna Sahayata Platforms ?

## ANSWER

MINISTER OF STATE FOR MINISTRY OF CONSUMER AFFAIRS, FOOD & PUBLIC DISTRIBUTION

(SHRIM ATI NIMUBEN JAYANTIBHAI BAMBHANIYA)

(a) &  (b): The Anna  Mitra  mobile  app empowers PDS (Public  Distribution System) field functionaries by providing access to critical operational data through a secure platform. The app  is  designed  to  streamline  field-level monitoring, stock  management, and  compliance reporting by Fair Price Shop (FPS) dealers, Food Inspectors and District Food Supply Officers (DFSOs).

Key  Design Feature of  Anna Mitra  - it  is designed to:

- Streamline field-level  operations, stock tracking, and compliance reporting
- Transaction summary of  ration cards, beneficiary management and other stakeholder information

- Inspection  modules, feedback and rating modules
- Stock level management from District to FPS level

These features enable the app to:

- Reduce bottlenecks and eliminate  manual paperwork
- Enhance decision-making through data access

Anna Mitra ultimately brings all key PDS stakeholders onto a single, secure digital platform, improving transparency, speed, and efficiency in service delivery.

At  present, the  Anna  Mitra  app  is  operational  in  four  pilot States i.e  Uttarakhand, Tripura, Assam and Punjab and available in two languages (English &  Hindi).  It  is getting implemented in other States/UT in phased manner.

(c) to (c):The Anna Sahayata platform  launched under the Pradhan Mantri  Garib  Kalyan Anna Yojana (PMGKAY)  facilitate a structured and technology-enabled grievance redressal mechanism pertaining to  the Targeted Public Distribution  System (TPDS)  under National Food Security Act  (NFSA)  leveraging WhatsApp and IVRS services. Its key features from technological standpoint involve functionalities  like grievance registration through WhatsApp and IVRS channels and a  three-tiered escalation matrix to  ensure timely tracking and resolution  of grievances at appropriate  administrative  levels. The platform  has been rolled  out in  five  pilot States, Gujarat,  Jharkhand, Telangana, Tripura &  Uttar  Pradesh and  currently enables grievance submission in  five  languages i.e Hindi,  English, Gujarati, Telugu and Bangla. Further, platform is to be made operational in other States/UTs in phased  manner.

The Anna  Sahayata platform  is envisaged to  benefit a substantial portion  of the NFSA beneficiary  base i.e around 80 Crores progressively upon rollout  in remaining States/ UTs. The budget allocation of Anna Sahayata for  the pilot  phase implementation is around Rs. 86 lakhs and for  the Anna Mhra  app is Rs 52 lakh.

SeScSe SeRge