Lok Sabha Question No. 2351 (UNSTARRED), answered on 2025-12-15
Subject: On Time Payment of Loan EMI
Ministry: FINANCE
Asked by: Dr. Prashant Yadaorao Padole

## GOVERNMENT OF INDIA MINISTRY OF FINANCE DEPARTMENT OF FINANCIAL SERVICES

## LOK SABHA UNSTARRED QUESTION NO. 2351

## ANSWERED ON MONDAY, 15 th  DECEMBER, 2025/ 24 AGRAHAYANA, 1947 (SAKA)

## On Time Payment of Loan EMI

## 2351 DR. PRASHANT YADAORAO PADOLE:

Will the Minister of FINANCE be pleased to state:

- (a) whether  the  Government  is  aware  that  delays  between  timely  EMI/credit-card  payments  and their  reflection  in  Credit  Information  Reports  still  persist  causing  temporary  drops  in  CIBIL scores and affecting access to urgent credit or increasing interest rates and if so, the details thereof along with the reaction of the Government thereto;
- (b)  the reasons for Credit Institutions (CIs) inability to report repayment data to Credit Information Companies on a daily or near real-time basis despite digital banking advancements;
- (c) whether  all  CIs  are  following  the  bi-monthly  reporting  cycle  (15th  and  month-end)  from  1 January 2025 and if so, the details thereof along with the monitoring and penal steps taken by RBI for delays beyond the seven-day window;
- (d) the number of complaints under Reserve Bank - Integrated Ombudsman Scheme in the last two financial years regarding delayed or non-updation of credit records, and compensation paid; and
- (e) whether  the  Government is  likely  to  direct  RBI  to  impose  mandatory  penalties  when  delayed updates cause proven loss or rejection of credit applications and if so, the details thereof?

## ANSWER

## THE MINISTER OF STATE IN THE MINISTRY OF FINANCE

## (SHRI PANKAJ CHAUDHARY)

(a)  to  (c): In  order  to  reflect  the  updated  credit  information  of  the  customer  and  enabling  lenders  to make informed credit decisions, the Reserve Bank of India (RBI) has directed all the Credit Institutions (CIs)  to  move  from  monthly  to  fortnightly  reporting  to  Credit  Information  Companies  (CICs)  w.e.f. January 01, 2025. Further, RBI, vide Amendment Directions issued on 04.12.2025, and are effective from 01.07.2026, has directed the CIs to submit credit information with higher frequency (i.e., as on 9th, 16th, 23rd and last day of the month) to CICs or at shorter intervals as mutually agreed upon between the CI and CIC.

(d):  For  delay/failure  to  correct  credit  status  or  wrongly  reported  to  Credit  Information  Companies, Reserve Bank - Integrated Ombudsman Scheme received 4,801 complaints in Financial Year 2023-24 and 7,330 complaints in Financial Year 2024-25.

(e): In order to ensure the accuracy and completeness of credit information, Section 19 of the Credit Information  Companies (Regulation) Act, 2005 (CICRA, 2005), read with Rule 20 & Rule 25 of CIC Rules, 2006 and Regulation 10 of CIC Regulations, 2006, states that a CIC or CI, as the case may be, in  possession or control of credit information, shall take steps to ensure that the data relating to the credit information maintained and furnished by them is accurate and complete. Section 25 read with Section 23(4) of CICRA Act give permission to RBI to impose penalty on any person who contravenes any provision of this Act and rules made thereunder.

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