Lok Sabha Question No. 2056 (UNSTARRED), answered on 2023-08-01
Subject: Complaints Pending with Sugamya Bharat App
Ministry: SOCIAL JUSTICE AND EMPOWERMENT
Asked by: Achyutananda Samanta

## GOVERNMENT OF INDIA MINISTRY OF SOCIAL JUSTICE AND EMPOWERMENT DEPARTMENT OF EMPOWERMENT OF PERSONS WITH DISABILITIES

## LOK SABHA

## UNSTARRED QUESTION No. 2056

TO BE ANSWERED ON 01.08.2023

## COMPLAINTS PENDING WITH SUGAMYA BHARAT APP

## 2056. SHRI ACHYUTANANDA SAMANTA:

Will the Minister of SOCIAL JUSTICE AND EMPOWERMENT be pleased to state:

- (a) whether over half of accessibility related complaints are pending in the Sugamya Bharat App which enables  seniors  and  persons  with  disabilities  to  report  issues  with  accessibility  in  any  infrastructure, modes of transportation or buildings and if so, the details thereof;
- (b) the details of the total number of complaints filed/solved/unresolved since 2021, State-wise; and (c) whether the Government intends to implement changes to the procedures for resolving complaints and  establish  deadlines  to  ensure  that  the  complaints  are  resolved  in  a  prompt  manner  and  if  so,  the details thereof?

## ANSWER

## MINISTER OF STATE FOR SOCIAL JUSTICE AND EMPOWERMENT ( SUSHRI PRATIMA BHOUMIK )

(a):  Sir,  total  1367  complaints  have  been  registered,  out  of  which  539  have  been  closed  by  Project monitoring Unit as those were inappropriate and 828 have been forwarded to the concerned authority for redressal.  Out  of  the  828  forwarded  complaints,  545  complaints  have  been  acknowledged  by  the concerned authorities, 179 have been resolved despite 649 complaints are still pending for resolution.

- (b):         State-wise  details  of  the  total  number  of  complaints  filed/solved/unresolved  since  2021  are attached as Annexure-I .
- (c)            As  the  section  45  of  the  RPwD  Act,  2016  regarding  'Time  limit  for  making  existing infrastructure and premises accessible and action for that purpose' provisions that (1) All existing public buildings shall be made accessible in accordance with the rules formulated by the Central Government within a period not exceeding five years from the date of notification of such rules:
- Provided that the Central Government may grant extension of time to the States on a case to case basis for adherence to this provision depending on their state of preparedness and other related parameters.
- (2)  The  appropriate  Government  and  the  local  authorities  shall  formulate  and  publish  an  action  plan based on prioritisation, for providing accessibility in all their buildings and spaces providing essential services such as all primary health centres, civil hospitals, schools, railway stations and bus stops.

Government  of  India  is  coordinating  with  State  Government/Authorities  under  the  act  for resolving the complaints at the earliest.

## Annexure I

Statement referred to in parts (b) and (c) of the Lok Sabha Unstarred Question No. 2056 raised by SHRI ACHYUTANANDA SAMANTA for 01.08.2023regarding 'Sugamya Bharat App' State-wise details of the total number of complaints filed/solved/unresolved since 2021

| Sr. No.   | State/UTs                   |   Total Complaints Received | Closed by PMU   |   Forwarded by PMU |   Acknowledged by appropriate authority | No. of complaints Resolved   |   No. of complaints Pending to be Resolved |
|-----------|-----------------------------|-----------------------------|-----------------|--------------------|-----------------------------------------|------------------------------|--------------------------------------------|
| 1         | Andaman And Nicobar Islands |                           3 | 2               |                  1 |                                       0 |                              |                                          1 |
| 2         | Andhra Pradesh              |                          39 | 20              |                 19 |                                      16 | 11                           |                                          8 |
| 3         | Assam                       |                          11 | 10              |                  1 |                                       0 |                              |                                          1 |
| 4         | Bihar                       |                          56 | 44              |                 12 |                                       4 | 4                            |                                          8 |
| 5         | Chandigarh                  |                          12 |                 |                 12 |                                       5 |                              |                                         12 |
| 6         | Chhattisgarh                |                           8 | 7               |                  1 |                                       0 |                              |                                          1 |
| 7         | Delhi                       |                         157 | 47              |                110 |                                      56 | 38                           |                                         72 |
| 8         | Goa                         |                           1 |                 |                  1 |                                       1 | 1                            |                                          0 |
| 9         | Gujarat                     |                         465 | 56              |                409 |                                     385 | 58                           |                                        351 |
| 10        | Haryana                     |                          43 | 24              |                 19 |                                       4 | 3                            |                                         16 |
| 11        | Himachal Pradesh            |                           5 | 4               |                  1 |                                       0 |                              |                                          1 |
| 12        | Jammu And Kashmir           |                          13 | 3               |                 10 |                                       6 | 6                            |                                          4 |
| 13        | Jharkhand                   |                          23 | 17              |                  6 |                                       3 | 4                            |                                          2 |
| 14        | Karnataka                   |                          43 | 18              |                 25 |                                       1 |                              |                                         25 |
| 15        | Kerala                      |                          23 | 12              |                 11 |                                       2 | 2                            |                                          9 |
| 16        | Madhya Pradesh              |                          60 | 40              |                 20 |                                       7 | 5                            |                                         15 |
| 17        | Maharashtra                 |                         115 | 83              |                 32 |                                       3 | 15                           |                                         17 |
| 18        | Manipur                     |                           2 | 2               |                  0 |                                       0 |                              |                                          0 |
| 19        | Meghalaya                   |                           6 | 6               |                  0 |                                       0 |                              |                                          0 |
| 20        | New Delhi                   |                           2 |                 |                  2 |                                       0 |                              |                                          2 |
| 21        | Odisha                      |                          19 | 11              |                  8 |                                       7 | 7                            |                                          1 |
| 22        | Puducherry                  |                           2 |                 |                  2 |                                       0 |                              |                                          2 |
| 23        | Punjab                      |                          15 | 7               |                  8 |                                       3 |                              |                                          8 |
| 24        | Rajasthan                   |                          40 | 22              |                 18 |                                       5 | 4                            |                                         14 |
| 25        | Sikkim                      |                           3 | 3               |                  0 |                                       0 |                              |                                          0 |
| 26        | Tamil Nadu                  |                          37 | 14              |                 23 |                                      11 | 8                            |                                         15 |
| 27        | Telangana                   |                          26 | 9               |                 17 |                                       9 | 6                            |                                         11 |
| 28        | Uttar Pradesh               |                          98 | 51              |                 47 |                                      12 | 6                            |                                         41 |
| 29        | Uttarakhand                 |                          10 | 5               |                  5 |                                       3 |                              |                                          5 |
| 30        | West Bengal                 |                          30 | 22              |                  8 |                                       2 | 1                            |                                          7 |
|           | Total                       |                        1367 | 539             |                828 |                                     545 | 179                          |                                        649 |

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