Lok Sabha Question No. 1899 (UNSTARRED), answered on 2024-08-02
Subject: Workshops on Sagar Setu App
Ministry: PORTS, SHIPPING AND WATERWAYS
Asked by: Shri Kesineni Sivanath, Shri Sribharat Mathukumilli

## GOVERNMENT OF INDIA MINISTRY OF PORTS, SHIPPING AND WATERWAYS

## LOK SABHA UNSTARRED QUESTION NO-1899

ANSWERED ON 02/08/2024

## WORKSHOPS ON SAGAR SETU APP

1899.  SHRI KESINENI SIVANATH: SHRI SRIBHARAT MATHUKUMILLI:

Will the Minister of PORTS, SHIPPING AND WATERWAYS be pleased to state: पȅन , पोत पįरवहन और जलमागŊ मंũी

- (a) the  details  regarding  implementation  and  adoption  of  Sagar  Setu  app,  Statewise;
- (b) the number and details of users/stakeholders of the Sagar Setu app along with the  benefits  therefrom  to  traders  and  service  provider  including  turn  around  time  for approvals and visibility of operation, State-wise including Andhra Pradesh;
- (c) the volume of trade transactions that are being approved on the said app, Statewise including Andhra Pradesh;
- (d) the issues reported/challenges faced during roll out and functioning of the app indicating the number of complaints received and the time taken for their resolution ;
- (e) whether workshops/training have been held to familiarise the usage of the app if so, the number of workshops/trainings held State-wise including Andhra Pradesh; and
- (f) if not, whether the Government plans to hold such workshops and if so, the details thereof and if not, the reasons therefor?

## ANSWER

## MINISTER FOR PORTS, SHIPPING AND WATERWAYS (SHRI SARBANANDA SONOWAL)

- (a) Sagar Setu has achieved integration with all  13  major ports and  41  non-major ports of India. The details of major ports and non-major ports are given in Annexure-I.
- (b) Sagar Setu application has garnered a base of over 21,000 users spread across diverse  geographic  regions  within  India.  The  sector  wise  details  of  user/Stakeholder using  the  Sagar  Setu  application  is  at  Annexure-II.  These  users  are  port  authorities, service  providers  like  shipping  agents,  terminal  operators,  Customs  House  Agents

(CHAs)  Importers/  Exporters  etc.  The  number  of  users,  state  wise  including  Andhra Pradesh is at Annexure-III.

## The Benefits of Sagar Setu are as below:

1.  Real Time Data Exchange enabling the following in the long term:
- a.  A single platform to perform all core activities for importers, exporters, customs brokers, and freight forwarders;
- b.  end-to-end  functionality  for  performing  self-clearance  digitally  and online transactions with custodians;
- c. providing a level playing field for all relevant stakeholders, both large and small;
- d.  complete  domestic  tracking  of  shipments  with  notifications  at  each stage;
- e.  real-time information on activities;
- f. enhanced transparency in government-to-business relations and ease of doing business;
- g.  reduced costs and timeframes for the execution of trade and logistics operations; and
- h.  paperless transactions for all stakeholders , along with business intelligence reporting and data analytics.
2. The visibility of operation is indicated stakeholder wise, as detailed below:
- a. Ports & Terminal Operators: All 13 major ports (with their Terminal Operating System,  TOS/  Port  Operating  System,  POS)  and  41  non-major  ports  are integrated  with  National  Logistic  Portal  Marine  (NLP-M).  Almost  all  terminal operators at major ports have been onboarded.
- b. Customs: Integration  with  Indian  Customs  Electronics  Gateway  (ICEGATE) streamlines the electronic exchange of data and information between customs and ports.
- c. Port  Health  Organisation  (PHO)  module: PHOs  can  approve  and  issue certificates using the PHO module, and notifications will be sent to port officials. Requests  for  Free  Pratique  and  Health  Declaration  Certificates  to  PHOs  at ports are available through Sagar Setu.
- d. Mercantile Marine Department (MMD) module: Real-time and online information  exchange  regarding  vessel  detention  and  release  is  available  to MMD inspectors, port authorities, and other stakeholders.
- e. Indian  Railways: Messages  from  Sagar  Setu  are  integrated  with  Frieght Operations Information System (FOIS) for sharing voyage registration, Electronic Verified Gross Margin (eVGM), berth allotment, container pendency, and bulk pendency.

- f. Unified Logistics Interface Platform (ULIP): Multiple messages are integrated between ULIP and Sagar Setu.
- g. Directorate  General  of  Lighthouses  and  Lightships  (DGLL): The  DGLL module  has  been  developed  and  provides  information  on  lighthouse  dues payment status on Sagar Setu.
- h. Banks: Multiple  banks  have  been  onboarded  in  Sagar  Setu  for  Business  to Government  Transactions  (B2G)  transactions.  Sagar  Setu also plans to implement Business to Business (B2B) transactions on its platform.
3.  Improving Port Operations and Efficiency:
- a.  98 messages have been integrated over NLP-M, providing the Ministry of Ports,  Shipping  and  Waterways  (MoPSW)  with  visibility  into  key  port operations metrics and monitoring efficiency.
- b.  The processes for PHO free pratique and health declaration forms have shifted entirely from manual to NLP-M, leading to a much reduced process time of five hours at most major ports.
- c.  With the data available in Sagar Setu, insights can be provided regarding vessel approval times, voyage tracking, and crew and cargo details, which can  enable  ports  to  improve  their  turnaround  times  and  ensure  greater transparency.
8. (c) In  the  fiscal  year  2024,  there  were  close  to  69  Lakhs  message  exchanges  on Sagar  Setu.  The  total  value  of  financial  transactions  processed  on  the  Sagar  Setu platform amounted to INR 12,000+ crores.

The  details  of  message  exchange  port/state  wise  including  Andhra  Pradesh  are  at Anneure-IV

(d) A  24/7  Sagar  Setu  Helpdesk  team  operates  to  offer  both  operational  and technical assistance. On an average around 1300 queries and issues are reported. The predominant issues reported by users are as under :

- i. Challenges  encountered  with  the  exchange  of  Electronic  Data  Interchange (EDI) files;
- ii. difficulties related to the integration with Customs (ICEGATE);
- iii. problems with the receipt of COPRAR  (Container Pre-arrival Report) messages; and
- iv. various  lesser  application-related  issues,  including  those  concerning  user registration and login, payment processes, etc.

The average time to resolve an issue is around 4 days.

(e) A series of workshops and training programs have been organized, featuring key events  such  as  Conference  Room  Pilot  sessions  in  August  2022,  Port  Feedback

sessions  in  August  2023,  and  a  User  Acceptance  Testing  (UAT)  Demo  session  in September  2023.  In  addition  to  these  scheduled  events,  bespoke  sessions  are  also offered  on  an  as-needed  basis  to  educate  users  about  the  Sagar  Setu  application. Tailored  sessions  are  regularly  provided  upon  the  request  of  stakeholders,  including Port Authorities, regulatory bodies, and shipping agents, to ensure they are well-versed in  using  the  application.  Furthermore,  routine  weekly  and  monthly  meetings  with  the nodal  officers  from  various  trade  associations  are  held  to  discuss  and  resolve  any issues that users may encounter during their operations. Sagar Setu also offers a range of user guides and video tutorials that are readily accessible to the general public.

(f) Conducting workshop/training is a periodic and continuous exercise.

## Details of Major and Non Major ports of India onboarded on Sagar Setu.

## List of Major Ports onboarded on Sagar Setu:

|   S. No | Port Name                        | State          |
|---------|----------------------------------|----------------|
|       1 | Chennai Port Authority           | Tamil Nadu     |
|       2 | V.O.Chidambaranar Port Authority | Tamil Nadu     |
|       3 | Kamarajar Port Limited           | Tamil Nadu     |
|       4 | Mumbai Port Authority            | Maharashtra    |
|       5 | Jawaharlal Nehru Port Authority  | Maharashtra    |
|       6 | Cochin Port Authority            | Kerala         |
|       7 | Visakhapatnam Port Authority     | Andhra Pradesh |
|       8 | New Mangalore Port Authority     | Karnataka      |
|       9 | Paradip Port Authority           | Odisha         |
|      10 | SMPA Haldia Dock Complex         | West Bengal    |
|      11 | SMPA Kolkata Dock System         | West Bengal    |
|      12 | Deendayal Port Authority         | Gujarat        |
|      13 | Mormugao Port                    | Goa            |

## List of Non-Major Ports onboarded on Sagar Setu:

|   Sr. No. | Port Name                            | State          |
|-----------|--------------------------------------|----------------|
|         1 | Kakinada Seaport Limited             | Andhra Pradesh |
|         2 | Krishnapatnam Port                   | Andhra Pradesh |
|         3 | Adani Gangavaram Port Pvt Ltd        | Andhra Pradesh |
|         4 | Kakinada Anchorage Port              | Andhra Pradesh |
|         5 | KAKINADA DEEP WATER PORT ( KDWP )    | Andhra Pradesh |
|         6 | Ravva Port (Terminal)                | Andhra Pradesh |
|         7 | Panaji Port                          | Goa            |
|         8 | Adani Petronet (Dahej) Port          | Gujarat        |
|         9 | Hazira Port                          | Gujarat        |
|        10 | Magdalla Group Of Ports              | Gujarat        |
|        11 | Mundra Port                          | Gujarat        |
|        12 | Pipavav Port                         | Gujarat        |
|        13 | Sika Port                            | Gujarat        |
|        14 | AMNS Port Hazira                     | Gujarat        |
|        15 | Gujarat Chemical Port Limited, Dahej | Gujarat        |
|        16 | Essar Bulk Terminal (Salaya) Limited | Gujarat        |

|   Sr. No. | Port Name                                | State       |
|-----------|------------------------------------------|-------------|
|        17 | Dahej Harbour and Infrastructure Limited | Gujarat     |
|        18 | UltraTech Cement Ltd,GCW, Kovaya         | Gujarat     |
|        19 | Bhogat Port facility - Vedanta Limited   | Gujarat     |
|        20 | Bhavnagar Port                           | Gujarat     |
|        21 | Vizhinjam International Port             | Kerala      |
|        22 | Kollam Port                              | Kerala      |
|        23 | Beypore Port                             | Kerala      |
|        24 | Vizhinjam Port                           | Kerala      |
|        25 | Azhikkal Port                            | Kerala      |
|        26 | Bankot Port                              | Maharashtra |
|        27 | Konkan LNG Pvt Ltd                       | Maharashtra |
|        28 | Dharamtar Port                           | Maharashtra |
|        29 | Dahanu Port                              | Maharashtra |
|        30 | Angre Port Pvt Ltd                       | Maharashtra |
|        31 | JSW Jaigarh Port                         | Maharashtra |
|        32 | REDI PORT LTD                            | Maharashtra |
|        33 | RANPAR                                   | Maharashtra |
|        34 | Indo Eng Pvt Ltd                         | Maharashtra |
|        35 | JSW Revdanda Port                        | Maharashtra |
|        36 | Dighi Port Ltd.                          | Maharashtra |
|        37 | Karanja Terminal & Logistics Pvt. Ltd    | Maharashtra |
|        38 | Dhamra Port Pvt Ltd                      | Odisha      |
|        39 | Gopalpur Port                            | Odisha      |
|        40 | Kattupalli Port Pvt Ltd                  | Tamil Nadu  |
|        41 | MIDPL Kattupalli Port                    | Tamil Nadu  |

## Details of sector wise Stakeholders using the application:

|   Sr. No. | Stakeholders                        |   Count |
|-----------|-------------------------------------|---------|
|         1 | Importer/Exporter                   |    7519 |
|         2 | Customs Broker                      |    5685 |
|         3 | Shipping Agent                      |    4619 |
|         4 | Importer                            |     792 |
|         5 | Container Agent                     |     645 |
|         6 | Stevedore                           |     379 |
|         7 | Empty Yard Operator                 |     222 |
|         8 | Ship Chandlers                      |     192 |
|         9 | Shipping Line                       |     184 |
|        10 | Container Freight Station           |     178 |
|        11 | Port Operations                     |     109 |
|        12 | Freight Forwarder                   |     105 |
|        13 | Exporter                            |     104 |
|        14 | Inland Container Depot              |      95 |
|        15 | Non Vessel Operating Common Carrier |      85 |
|        16 | Terminal Operator - Sea             |      80 |
|        17 | Rail Transport                      |      64 |
|        18 | Port Authority                      |      61 |
|        19 | Road Transport Operator             |      34 |
|        20 | Regulatory Authority                |      31 |
|        21 | Surveyor                            |      27 |
|        22 | Barge Operator                      |      25 |
|        23 | Port Health Organization            |      21 |
|        24 | Port Marine                         |      20 |
|        25 | Coast Guard / Indian Navy           |      19 |
|        26 | ICD Shipping Line                   |      19 |
|        27 | RAIL TRANSPORT OPERATOR             |      18 |
|        28 | Port Finance                        |      16 |
|        29 | Mercantile Marine Department        |      15 |
|        30 | Bunker Supplier                     |      14 |
|        31 | Latch-On Service Provider           |      14 |
|        32 | IW-Vessel Operators                 |      13 |
|        33 | SA Administrator                    |      11 |
|        34 | BANK                                |       9 |
|        35 | Inland Waterways                    |       8 |
|        36 | Port Traffic                        |       8 |
|        37 | Container Train Operator            |       6 |
|        38 | DG Shipping                         |       4 |
|        39 | HMC Operator                        |       4 |

|   Sr. No. | Stakeholders                                      |   Count |
|-----------|---------------------------------------------------|---------|
|        40 | Coastal Cargo Stakeholders                        |       3 |
|        41 | Regulatory Operation                              |       3 |
|        42 | Tank Farm Operator                                |       3 |
|        43 | Plant Quarantine Organisation                     |       1 |
|        44 | Export Promotion Council                          |       2 |
|        45 | Indian Customs                                    |       2 |
|        46 | Ministry of Commerce and Industry(DPIIT)          |       2 |
|        47 | Directorate General of Lighthouses And Lightships |       1 |
|        48 | Food Safety and Standards Authority of India      |       1 |
|        49 | Freight Operating Information System              |       1 |

## Number of Users, state-wise using Sagar Setu app:

|   Sl No | State          |   No of Stakeholders |
|---------|----------------|----------------------|
|       1 | Maharashtra    |                10285 |
|       2 | West Bengal    |                 3614 |
|       3 | Tamil nadu     |                 1804 |
|       4 | Andhra Pradesh |                 1286 |
|       5 | Gujarat        |                 1123 |
|       6 | Kerala         |                  695 |
|       7 | Odisha         |                  483 |
|       8 | Karnataka      |                  249 |
|       9 | Goa            |                  199 |

## Message exchanges (During FY24):

|   Sr. No | Port Name                        | State          | Total (in Lakhs)   |
|----------|----------------------------------|----------------|--------------------|
|        1 | Chennai Port Authority           |                |                    |
|        2 | V.O.Chidambaranar Port Authority | Tamil Nadu     | 29.4               |
|        3 | Kamarajar Port Limited           |                |                    |
|        4 | Jawaharlal Nehru Port Authority  |                |                    |
|        5 | Mumbai Port Authority            | Maharashtra    | 15.6               |
|        6 | Visakhapatnam Port Authority     | Andhra Pradesh | 9.5                |
|        7 | SMPA KDS                         |                |                    |
|        8 | SMPA HDC                         | West Bengal    | 9.3                |
|        9 | Cochin Port Authority            | Kerala         | 1.9                |
|       10 | Deendayal Port Authority         | Gujarat        | 1.9                |
|       11 | New Mangalore Port Authority     | Karnataka      | 0.8                |
|       12 | Paradip Port Authority           | Odisha         | 0.6                |
|       13 | Mormugao Port Authority          | Goa            | 0.2                |

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