Lok Sabha Question No. 2009 (UNSTARRED), answered on 2023-12-14
Subject: Complaints against Employees of HUA
Ministry: HOUSING AND URBAN AFFAIRS
Asked by: Behanan Benny

## MINISTRY OF HOUSING AND URBAN AFFAIRS

## GOVERNMENT OF INDIA LOK SABHA

## UNSTARRED QUESTION NO. 2009

TO BE ANSWERED ON DECEMBER 14, 2023

## COMPLAINTS AGAINST EMPLOYEES OF HUA

NO. 2009.

SHRI BENNY BEHANAN:

Will  the  Minister  of  HOUSING  AND  URBAN  AFFAIRS  be  pleased  to state:

- (a) whether  the  Government  is  cognizant  of the fact that 4,710 complaints  were  reported  against  employees  of  the  Ministry  of Housing  and  Urban  Affairs  in  2022,  as  per  the  Central  Vigilance
- Commission report;
- (b) if so, the details of the steps taken by the Government to address the high number of corruption complaints against its employees;
- (c) whether the Government is aware that out of the 4,710 complaints against employees of the Ministry, 577 complaints were pending for more than three months;
- (d) if  so,  the  details  of  the  steps  taken  to  ensure  timely  disposal  of pending complaints; and
- (e) the  reasons  behind  pendency  in  taking  action  in  these  corruption cases?

## ANSWER

## MINISTRY OF HOUSING AND URBAN AFFAIRS

## THE MINISTER OF STATE IN THE (SHRI KAUSHAL KISHORE)

- (a) Yes Sir. The 4710 complaints reflected in CVC's annual report 2022 are,  however,  inclusive  of  those  received  by  CPWD,  DDA,  DMRC,  DUAC, HPL, HUDCO, NBCC and NCRPB. It is also noteworthy that during 2022, approximately  90%  complaints  were  disposed  of  on  account  of  being Anonymous, Pseudonymous, Vague, Generic and devoid of any vigilance angle.
- (b) All  departments  are  regularly  sensitized  for  timely  disposal  of complaints. A special drive for disposal is also taken up during Vigilance Awareness  Week  every  year.  Some  specific  steps  taken  to  introduce transparency are as follows:

- (i) DDA has introduced an online system for Citizen Centric activities such  as  conversion,  allotments,  bookings,  tendering  etc.  to facilitate the citizens in tracking the status of their applications.
- (ii) e-Tendering, e-Measurement Book, e-Billing and e-Payment have been introduced by CPWD.
- (iii) NBCC has issued Works Manual, HRM Manual, Quality Assurance & Quality control Manual and policies for recruitment and other business activities.
- (c) & (d) Yes Sir. Every effort is made to reduce the pendency by regular monitoring. From the data shown below, it may be seen that in the past three years there is an increasing trend in the disposal of complaints, while there is a declining trend in the complaints that are pending for more than three months.
- (e) The complaints received are of varied nature and need an exhaustive examination/ consultation. It takes time to get the information / documents from  various  offices  spread  across  the  country.  In  addition  to  seeking explanations from individuals,  comments are also sought from different agencies / offices during preliminary enquiry. The whole exercise takes considerable time in many of the cases.

| Year                                      | 2020          | 2021          | 2022          |
|-------------------------------------------|---------------|---------------|---------------|
| Complaints Received                       | 4191          | 4422          | 4710          |
| Complaints Disposed of                    | 2780 (66.33%) | 3493 (78.99%) | 3889 (82.56%) |
| Pending Complaints at the end of the year | 1411 (33.67%) | 929 (21.01%)  | 821 (17.43%)  |
| Pending for more than 3 months            | 1089 (25.9%)  | 636 (14.38%)  | 577 (12.25%)  |

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