Lok Sabha Question No. 1755 (UNSTARRED), answered on 2025-07-30
Subject: Disposal of Pending Cases in Consumer Commissions
Ministry: CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION
Asked by: Shri Pradeep Purohit, Shri Rajkumar Chahar, Shri Alok Sharma

## Government of India

## Ministry of Consumer Affairs, Food and Public Distribution Department of Consumer Affairs

## LOK SABHA UNSTARRED QUESTION NO.1755

TO BE ANSWERED ON 30.07.2025

## DISPOSAL OF PENDING CASES IN CONSUMER COMMISSIONS

1755.  SHRI PRADEEP PUROHIT: SHRI RAJKUMAR CHAHAR: SHRI ALOK SHARMA:

Will the Minister of CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION be pleased to state:

- (a) the  details  of  pending  cases  in  Consumer  Commissions  in  the  country  especially  in  Odisha  and Madhya Pradesh during the last three years;
- (b) whether the Government has taken any measures for quick disposal of pending cases;
- (c) if so, the details thereof; and
- (d) if not, the reasons therefore?

## ANSWER

## THE MINISTER OF STATE CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION (SHRI B.L. VERMA)

- (a) : The details of consumer cases filed and disposed by the consumer commissions, including Odisha and Madhya Pradesh, since last three years are at Annexure .
- (b) to (d) : Department  of  Consumer  Affairs  is  continuously  working  for  consumer  protection  and empowerment  of  consumers  by  enactment  of  progressive  legislations.  With  a  view  to  modernize  the framework governing the consumer protection in the new era of globalization, technologies, e-commerce markets etc. Consumer Protection Act, 1986 was repealed and Consumer Protection Act, 2019 was enacted.

Salient features of the new Consumer Protection Act, 2019 are establishment of a Central Consumer Protection Authority(CCPA); simplification of the adjudication process in the Consumer Commissions such as  enhancing  pecuniary  jurisdiction  of  the  Consumer  Commissions,  online  filing  of  complaint  from  the Consumer Commission having jurisdiction over the place of work/residence of the consumer irrespective of the place of transaction, videoconferencing for hearing, deemed admissibility of complaints if admissibility is not decided within 21 days of filing; provision of product liability; penal provisions for manufacture/sale of adulterated products/spurious goods; provision for making rules for prevention of unfair trade practice in e-commerce and direct selling.

The Consumer Protection Act, 2019 provides for a three tier quasi-judicial  machinery  at  District, State  and  National  level  commonly  known  as  'Consumer  Commissions'  for  protection  of  the  rights  of consumers and to provide simple and speedy redressal of consumer disputes including those related with unfair trade practices. The Consumer Commissions are empowered to give relief of a specific nature and award compensation to consumers, wherever appropriate.

Further,  as  per  Section  38  (7)  of  the  Consumer  Protection  Act,  2019,  every  complaint  shall  be disposed  of  as  expeditiously  as  possible  and  endeavour  shall  be  made  to  decide  the  complaint  within  a period of three months from the date of receipt of notice by opposite party where the complaint does not require  analysis  or  testing  of  commodities  and  within  five  months  if  it  requires  analysis  or  testing  of commodities.

To serve the interest of speedy justice to the end consumers, Consumer Protection Act states that no adjournment shall ordinarily be granted by the consumer commissions unless sufficient cause is shown and the reasons for grant of adjournment have been recorded in writing by the Commission.

Besides  providing  VC  facilities  to  10  benches  of  the  National  Consumer  Disputes  Redressal Commission (NCDRC) and 35 benches of State Consumer Disputes Redressal Commissions (SCDRCs), an e-Jagriti  portal  has  been  developed  to  enhance  consumer  grievance  redressal  through  a  micro-service architecture, Artificial Intelligence  /  Machine  Learning  integration  and  latest  features  like  faceless onboarding and role-based dashboards. It unifies existing applications (OCMS, e-Daakhil, NCDRC CMS, CONFONET application) into a single, scalable  system  that  significantly  benefit  consumers  by  enabling them  to  file  complaints  seamlessly  from  anywhere,  anytime,  with  multi-lingual  support.  The  integrated platform streamlines the grievance redressal process, offering faster resolution and enhanced transparency.

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## ANNEXURE  REFERRED  TO  IN  REPLY  TO  PART  (a)  OF  THE  LOK  SABHA  UNSTARRED QUESTION NO. 1755 TO BE ANSWERED ON 30.07.2025 REGARDING DISPOSAL OF PENDING CASES IN CONSUMER COMMISSIONS.

| S. No.   | State Name                     | 2022    | 2022     | 2023    | 2023     | 2024    | 2024     | 2025   | 2025     |
|----------|--------------------------------|---------|----------|---------|----------|---------|----------|--------|----------|
| S. No.   | State Name                     | Filed   | Disposed | Filed   | Disposed | Filed   | Disposed | Filed  | Disposed |
| 1        | NCDRC                          | 3,655   | 4,054    | 5,816   | 6,125    | 4,546   | 6,953    | 1,856  | 2,370    |
| 2        | ANDAMAN AND NICOBAR ISLANDS    | 23      | 36       | 8       | 2        | 11      | 1        | 5      | 1        |
| 3        | ANDHRA PRADESH                 | 2,678   | 3,372    | 3,398   | 3,942    | 3,434   | 2,672    | 1,802  | 1,044    |
| 4        | ARUNACHAL PRADESH              | 25      | 19       | 39      | 30       | 40      | 26       | 10     | 11       |
| 5        | ASSAM                          | 554     | 608      | 553     | 511      | 552     | 552      | 252    | 212      |
| 6        | BIHAR                          | 5,277   | 3,047    | 4,279   | 4,874    | 3,928   | 3,293    | 1,591  | 1,340    |
| 7        | CHANDIGARH                     | 2,135   | 1,655    | 1,782   | 2,625    | 1,741   | 1,902    | 805    | 554      |
| 8        | CHHATTISGARH                   | 2,829   | 2,356    | 3,403   | 4,662    | 3,077   | 4,817    | 1,527  | 2,241    |
| 9        | DELHI                          | 5,031   | 5,106    | 6,063   | 8,545    | 6,418   | 6,525    | 2,017  | 1,983    |
| 10       | GOA                            | 177     | 178      | 219     | 365      | 285     | 231      | 161    | 107      |
| 11       | GUJARAT                        | 14,676  | 16,143   | 17,634  | 17,226   | 18,152  | 12,583   | 8,239  | 5,509    |
| 12       | HARYANA                        | 11,959  | 9,002    | 13,251  | 11,795   | 13,214  | 9,674    | 6,690  | 4,532    |
| 13       | HIMACHAL PRADESH               | 2,267   | 1,796    | 2,415   | 2,104    | 2,280   | 2,154    | 1,277  | 820      |
| 14       | JAMMU AND KASHMIR              | 12      | 0        | 31      | 3        | 46      | 160      | 4      | 0        |
| 15       | JHARKHAND                      | 1,923   | 2,106    | 1,703   | 2,028    | 1,389   | 1,387    | 503    | 427      |
| 16       | KARNATAKA                      | 9,035   | 11,939   | 10,435  | 12,538   | 11,872  | 10,244   | 5,323  | 4,890    |
| 17       | KERALA                         | 6,121   | 7,198    | 8,473   | 6,700    | 12,003  | 6,778    | 5,401  | 4,101    |
| 18       | LAKSHADWEEP                    | 0       | 0        | 4       | 0        | 2       | 2        | 0      | 0        |
| 19       | MADHYA PRADESH                 | 16,340  | 21,091   | 11,976  | 18,309   | 10,624  | 14,885   | 4,938  | 6,369    |
| 20       | MAHARASHTRA                    | 22,607  | 16,757   | 18,523  | 7,632    | 15,918  | 14,939   | 7,245  | 4,940    |
| 21       | MANIPUR                        | 74      | 60       | 50      | 62       | 91      | 35       | 62     | 41       |
| 22       | MEGHALAYA                      | 67      | 186      | 55      | 60       | 68      | 50       | 31     | 21       |
| 23       | MIZORAM                        | 67      | 108      | 64      | 53       | 99      | 67       | 74     | 25       |
| 24       | NAGALAND                       | 15      | 16       | 14      | 15       | 28      | 3        | 13     | 2        |
| 25       | ODISHA                         | 4,105   | 5,206    | 5,924   | 7,174    | 5,844   | 4,911    | 2,347  | 1,716    |
| 26       | PUDUCHERRY                     | 45      | 55       | 95      | 145      | 157     | 169      | 83     | 76       |
| 27       | PUNJAB                         | 8,151   | 8,173    | 6,966   | 8,652    | 8,536   | 6,815    | 3,420  | 3,058    |
| 28       | RAJASTHAN                      | 14,812  | 11,491   | 13,662  | 12,341   | 12,397  | 10,741   | 5,754  | 5,028    |
| 29       | SIKKIM                         | 27      | 10       | 56      | 26       | 87      | 29       | 8      | 1        |
| 30       | TAMIL NADU                     | 7,086   | 10,026   | 7,348   | 9,079    | 8,224   | 7,494    | 3,187  | 2,324    |
| 31       | TELANGANA                      | 4,378   | 5,390    | 3,972   | 4,571    | 4,405   | 3,974    | 1,823  | 1,477    |
| 32       | NAGAR HAVELI AND DAMAN AND DIU | 19      | 2        | 31      | 0        | 19      | 0        | 0      | 0        |
| 33       | TRIPURA                        | 512     | 596      | 225     | 256      | 243     | 162      | 109    | 63       |
| 34       | UTTARAKHAND                    | 2,217   | 2,224    | 1,102   | 929      | 709     | 548      | 464    | 1,185    |
| 35       | UTTAR PRADESH                  | 20,428  | 25,782   | 19,023  | 25,657   | 17,733  | 19,630   | 9,104  | 7,554    |
| 36       | WEST BENGAL                    | 6,353   | 7,080    | 5,692   | 6,743    | 5,009   | 3,915    | 1,906  | 1,515    |
|          | Total                          | 175,680 | 182,868  | 174,284 | 185,779  | 173,181 | 158,321  | 78,031 | 65,537   |

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