Lok Sabha Question No. 4443 (UNSTARRED), answered on 2025-08-20
Subject: Common Service Centres in Tamil Nadu
Ministry: ELECTRONICS AND INFORMATION TECHNOLOGY
Asked by: Shri Malaiyarasan D

## GOVERNMENT OF INDIA MINISTRY OF ELECTRONICS AND INFORMATION TECHNOLOGY

## LOK SABHA UNSTARRED QUESTION NO. 4443

TO BE ANSWERED ON: 20.08.2025

## COMMON SERVICE CENTRES IN TAMIL NADU

## 4443. SHRI MALAIYARASAN D:

Will the Minister of ELECTRONICS AND INFORMATION TECHNOLOGY be pleased to state:

- (a) the number of operational Common Service Centres (CSCs) across the country, State-wise particularly in the State of Tamil Nadu, district-wise;
- (b) the range of Government and private services currently being offered through CSCs in rural and semiurban areas;
- (c) whether the Government has conducted any assessment of the accessibility, service quality and digital literacy support provided by CSCs in Tamil Nadu;
- (d) the steps being taken by the Government to strengthen CSC infrastructure, enhance citizen awareness and ensure financial viability of Village Level Entrepreneurs (VLEs) running CSCs; and
- (e) the details of specific measures being taken by the Government to ensure that CSCs in Tamil Nadu's remote and tribal areas are fully functional and digitally equipped?

## ANSWER

## MINISTER OF STATE FOR ELECTRONICS AND INFORMATION TECHNOLOGY (SHRI JITIN PRASADA)

(a) to  (e):   Common  Services  Centres  (CSCs)  are  established  throughout  the  country  to  provide  citizencentric services. State and district wise details of operational CSCs, including Tamil Nadu, are available on the website https://csc.gov.in/.

The services, provided by CSCs, includes Government to Citizen (G2C) and Business to Consumer (B2C) services. List of services is at Annexure.

The Impact assessment of 'CSC 2.0: A way forward' project was conducted by CSC e -Governance Services India Limited in 28 States and 1 UT, including Tamil Nadu, in the year 2024.

The project CSC 2.0 has been successfully implemented on a self-sustainable and entrepreneurship model by  the  Government  and  has  completed  w.e.f.  31.03.2024.  However,  CSC  e-Governance  Service  India Limited takes regular steps for expansion of CSC ecosystem and to strengthen CSC infrastructure, enhance citizen awareness, financial viability of Village Level Entrepreneurs (VLEs). These include:

- Deeper penetration into remote and underserved regions.
- Service diversification in areas such as education, healthcare, agriculture, financial inclusion, and skill development.
- Enabling CSCs to deliver a range of Central and State Government services.
- Capacity-building programmes and skill training for VLEs.

CSC e-Governance Services India Limited (CSC SPV) monitors the functionality of the CSCs, including CSCs located in remote and tribal areas of Tamil Nadu. These measures include:

- Enabling CSCs for the delivery of digital services.
- Conducting training programmes for Village Level Entrepreneurs (VLEs).
- Handholding and supports to VLEs through CSC SPV's central, state, and district level teams. The functionality of CSCs is continuously monitored through transaction data and periodic field inspections by the CSC SPV's state and district teams.

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## Annexure

|   S. NO. | CONTENTS                                        |   S. NO. | CONTENTS                                                                                      |
|----------|-------------------------------------------------|----------|-----------------------------------------------------------------------------------------------|
|      1   | Aadhaar Services                                |      5   | Educational Services                                                                          |
|      1.1 | Aadhaar Services - Generation of Aadhaar        |      5.1 | Education Services - Digital Literacy                                                         |
|      1.2 | Aadhaar Services - E-KYC& Authentication        |      5.2 | Various On-line courses of NIELIT &NIOS, various courses of IGNOU, IITs, Private Universities |
|      1.3 | Aadhaar Services - Aadhaar Printing             |      5.3 | Various courses of CSC Academy                                                                |
|      1.4 | Aadhaar Updates (UCL)                           |      6   | Legal Services                                                                                |
|      2   | Central G2C Services - PM Welfare Schemes       |      6.1 | Tele-Law Consultation Services                                                                |
|      2.1 | Ayushman Bharat Yojana                          |      6.2 | E-Courts Services                                                                             |
|      2.2 | PM Fasal Bima Yojana                            |      7   | Financial Inclusion Services                                                                  |
|      2.3 | PM - Ujjwala Scheme (LPG Booking)               |      7.1 | Financial Inclusion - Banking Services                                                        |
|      2.4 | PM - Shram Yogi Maan-dhan Yojana                |      7.2 | Financial Inclusion - DigiPay (AEPS)                                                          |
|      2.5 | PM - Kisan Maan-dhan Yojana                     |      7.3 | Financial Inclusion - Insurance Services                                                      |
|      2.6 | PM - Kisan Samman Nidhi Yojana                  |      7.4 | Financial Inclusion - NPS&APY                                                                 |
|      2.7 | PM - Merchant Pension Yojana                    |      7.5 | Financial Inclusion - CIBIL Registrations                                                     |
|      2.8 | PM - Kisan Credit Cards Yojana                  |      7.8 | Bharat Bill Payment System (BBPS)                                                             |
|      2.9 | PM - SVA Nidhi Yojana                           |      8   | Tours &Travels                                                                                |
|      3   | Other Central G2C Services                      |      8.1 | Tours &Travels - IRCTC Services                                                               |
|      3.1 | Election Commission Services                    |      8.2 | Tours &Travels - Other Services                                                               |
|      3.2 | Passport Application                            |      9   | Healthcare Services                                                                           |
|      3.3 | PAN Application                                 |      9.1 | Healthcare Services - Tele-Medicine                                                           |
|      3.4 | E-Shram Registraton                             |      9.2 | Healthcare Services - Medicine Sales                                                          |
|      3.5 | Jeevan Pramaan                                  |      9.3 | Healthcare Services - StreeSwabhiman                                                          |
|      3.6 | Udyam Jyoti Parichay                            |     10   | Services on E-Commerce Platform                                                               |
|      3.7 | Recruitment Applications through CSCs           |     10.1 | Grameen E-Store                                                                               |
|      4   | State G2C Services                              |     10.2 | Farmers Producer Organisation (FPO)                                                           |
|      4.1 | E-District Services                             |     10.3 | E-Kisan/IFFCO Bazar                                                                           |
|      4.2 | PDS Services                                    |     11   | Other B2C / B2B Services                                                                      |
|      4.3 | Labour Registration Services                    |     11.1 | Other Services - Mobile/DTH Recharge                                                          |
|      4.4 | E-Stamp                                         |     11.2 | Other Services - IT Return Filing                                                             |
|      4.5 | E-Vahan - Sarathi Transport Services            |     11.3 | Other Services - Diginame                                                                     |
|      4.6 | Himachal Swasthya Bima Yojana (HIMCARE)         |     11.4 | Other Services - FasTag Sale                                                                  |
|      4.7 | Other State G2C Services - Recruitment Services |     11.5 | Other Services - Fastag Recharge                                                              |

|   4.8 | Other State G2C Services - Municipal Services   | 12   | Skill Development                       |
|-------|-------------------------------------------------|------|-----------------------------------------|
|  4.9  | Other State G2C Services - Swasthya Bima        | 12.1 | Skill Development : Schemes and Courses |
|  4.1  | Other State G2C Services - Fasal Bima Yojana    | 12.2 | Skill Development - Job Portals         |
|  4.11 | Electricity Bill Payment                        |      |                                         |
|  4.12 | Water Usage Bill Payment                        |      |                                         |

Source:

CSC e-Governance Services India Limited

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