Lok Sabha Question No. 2997 (UNSTARRED), answered on 2025-03-19
Subject: State Consumer Disposal Redressal Commission of Andhra Pradesh
Ministry: CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION
Asked by: Shri Prabhakar Reddy Vemireddy

## Government of India

## Ministry of Consumer Affairs, Food and Public Distribution Department of Consumer Affairs

## LOK SABHA

## UNSTARRED QUESTION NO. 2997

TO BE ANSWERED ON 19.03.2025

## STATE CONSUMER DISPOSAL REDRESSAL COMMISSION OF ANDHRA PRADESH

## 2997.  SHRI PRABHAKAR REDDY VEMIREDDY:

Will the Minister of CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION be pleased to state:

- (a) whether it is true that 2200 cases in consumer courts of Andhra Pradesh have been registered during the last three years in State Consumer Disposal Redressal Commission (SCDRC) of Andhra Pradesh and if so, the details thereof;
- (b) whether only 800 cases out of 2200 cases have been resolved during the above period; and
- (c) if  so,  the  reasons  for  such  slow  disposal  of  cases  by  SCDRC  and  the  remedial  action  taken  by  the Government in this regard?

## ANSWER

## THE MINISTER OF STATE CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION (SHRI B.L.VERMA)

(a) & (b)  : During the last three years, 2260 cases have been registered in State Consumer Disputes Redressal Commission (SCDRC) of Andhra Pradesh. The total number of cases disposed during the last three years in SCDRC of Andhra Pradesh are 1686.

- (c) : Department of Consumer  Affairs is continuously working for consumer protection and empowerment of consumers by enactment of progressive legislations. With a view to modernize the framework governing  the  consumer  protection  in  the  new  era  of  globalization,  technologies,  ecommerce  markets  etc. Consumer Protection Act, 1986 was repealed and Consumer Protection Act, 2019 was enacted.

Salient  features  of  the  Consumer  Protection  Act,  2019  are  establishment  of  a  Central  Consumer Protection Authority(CCPA); simplification of the adjudication process in the Consumer Commissions; online filing of a complaint by a consumer in the Consumer Commission having jurisdiction over the complainant's place of residence/work or where the cause of action arises, or the place of business or residence of the opposite parties; deemed admissibility of complaints if admissibility is not decided within 21 days of filing; provision of product liability;  penal  provisions  for  manufacture/sale  of  adulterated  products/spurious  goods;  provision  for making rules for prevention of unfair trade practice in e-commerce and direct selling etc.

Under CONFONET scheme, VC equipment for conducting hearing through video conferencing mode has  been  installed  and  made  functional  at  10  benches  of  the  National  Consumer  Disputes  Redressal Commission  (NCDRC)  and  35  benches  of  State  Consumer  Disputes  Redressal  Commissions  (SCDRCs) including that of Andhra Pradesh SCDRC.  Also, the Central Government has been continuously taking up with the State Governments/UT Administrations for expeditious filling up of the existing and anticipated vacancies of President and Members of the Consumer Commissions.

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