Lok Sabha Question No. 1995 (UNSTARRED), answered on 2025-07-31
Subject: Airports Service Quality Ranking
Ministry: CIVIL AVIATION
Asked by: Shri Chamala Kiran Kumar Reddy

## GOVERNMENT OF INDIA MINISTRY OF CIVIL AVIATION

Lok Sabha

UNSTARRED QUESTION NO. : 1995

( TO BE ANSWERED ON THE  31st July 2025 )

## AIRPORTS SERVICE QUALITY RANKING

1995.    SHRI CHAMALA KIRAN KUMAR REDDY Will the Minister of CIVIL AVIATION

be pleased to state:-

- (a)  the  performance  of  airports  including  private  airports  in  the Airport Service Quality (ASQ) rankings conducted  by Airports Council International (ACI) in the country till date;
- (b) the manner in which these rankings compare with other privately operated and Airports Authority of India (AAI) operated airports; and
- (c)  whether  the  Government  has  set  any  service  benchmarks  for private airport operators and if so, the details thereof?

## ANSWER

Minister of State in the Ministry of CIVIL  AVIATION (Shri Murlidhar Mohol)

- (a)  &  (b):  The  score  and  ranking  obtained  by  airports  operated  by Airports Authority of India (AAI)  and partners under Public Private Partnership (PPP) in the Airport Service Quality (ASQ) conducted by Airports  Council  International  (ACI)  in  their  respective  categories during 2024 in the country is attached as Annexure.;

;

- The  performance  of AAI airports with airports under PPP  is compared  based  on  the  average  score  achieved  in  the  calendar year.   During 2024, on the 5 point scale, the average score obtained by  AAI  airports  was  4.81  and  private  operated  airports  achieved score of 4.96.;
- ;

(c):  As  per  Nation  Civil  Aviation  Policy,  2016,    AAI  is  required  to maintain  an  ASQ  rating  of  4.5  or  more  across  all    airports  which have a throughput above 1.5 Million Passengers Per Annum (MPPA) and ASQ rating of  4.0 or more for the rest.  Further, PPP airports including AAI's airports  under PPP are required to comply with Key Performance Indicators (KPIs)/Service Quality Requirements as per their respective Contractual Agreements.

******

Annexure Statement referred in part (a) & (b) of reply of Lok Sabha Unstarred Question No. 1995 for answer on 31.07.2025

| AIRPORTS SERVICE QUALITY (ASQ) RATING by (ACI) AND RANK OF AAI AND PPP AIRPORTS FOR 2024   | AIRPORTS SERVICE QUALITY (ASQ) RATING by (ACI) AND RANK OF AAI AND PPP AIRPORTS FOR 2024   | AIRPORTS SERVICE QUALITY (ASQ) RATING by (ACI) AND RANK OF AAI AND PPP AIRPORTS FOR 2024   | AIRPORTS SERVICE QUALITY (ASQ) RATING by (ACI) AND RANK OF AAI AND PPP AIRPORTS FOR 2024   |
|--------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------------------|
| S.No                                                                                       | Name of the Airport                                                                        | 2024                                                                                       | 2024                                                                                       |
| S.No                                                                                       | Name of the Airport                                                                        | Rating on 5 point scale                                                                    | WORLD RANK                                                                                 |
| AAI AIRPORTS                                                                               | AAI AIRPORTS                                                                               | AAI AIRPORTS                                                                               | AAI AIRPORTS                                                                               |
| 1                                                                                          | Amritsar                                                                                   | 4.68                                                                                       | 85                                                                                         |
| 2                                                                                          | Bhubaneswar                                                                                | 4.88                                                                                       | 67                                                                                         |
| 3                                                                                          | Calicut                                                                                    | 4.82                                                                                       | 76                                                                                         |
| 4                                                                                          | Chennai                                                                                    | 4.91                                                                                       | 63                                                                                         |
| 5                                                                                          | Coimbatore                                                                                 | 4.75                                                                                       | 81                                                                                         |
| 6                                                                                          | Goa                                                                                        | 4.92                                                                                       | 62                                                                                         |
| 7                                                                                          | Indore                                                                                     | 4.82                                                                                       | 78                                                                                         |
| 8                                                                                          | Kolkata                                                                                    | 4.88                                                                                       | 68                                                                                         |
| 9                                                                                          | Patna                                                                                      | 4.74                                                                                       | 82                                                                                         |
| 10                                                                                         | Pune                                                                                       | 4.85                                                                                       | 74                                                                                         |
| 11                                                                                         | Raipur                                                                                     | 4.83                                                                                       | 75                                                                                         |
| 12                                                                                         | Srinagar                                                                                   | 4.33                                                                                       | 146                                                                                        |
| 13                                                                                         | Trichy                                                                                     | 4.89                                                                                       | 64                                                                                         |
| 14                                                                                         | Varanasi                                                                                   | 4.89                                                                                       | 66                                                                                         |
| 15                                                                                         | Chandigarh*                                                                                | 5.00                                                                                       | 36                                                                                         |
| Average of AAI Airports 4.81 PPP AIRPORTS                                                  | Average of AAI Airports 4.81 PPP AIRPORTS                                                  | Average of AAI Airports 4.81 PPP AIRPORTS                                                  | Average of AAI Airports 4.81 PPP AIRPORTS                                                  |
| 1                                                                                          | Bangalore                                                                                  | 4.97                                                                                       | 53                                                                                         |
| 2                                                                                          | Cochin                                                                                     | 5.00                                                                                       | 31                                                                                         |
| 3                                                                                          | Delhi                                                                                      | 5.00                                                                                       | 1                                                                                          |
| 4                                                                                          | Hyderabad                                                                                  | 5.00                                                                                       | 1                                                                                          |
| 5                                                                                          | Mumbai                                                                                     | 5.00                                                                                       | 1                                                                                          |
| 6                                                                                          | Ahmedabad                                                                                  | 4.98                                                                                       | 52                                                                                         |
| 7                                                                                          | Lucknow                                                                                    | 4.99                                                                                       | 42                                                                                         |
| 8                                                                                          | Mangalore                                                                                  | 4.96                                                                                       | 58                                                                                         |
| 9                                                                                          | Guwahati                                                                                   | 4.88                                                                                       | 69                                                                                         |
| 10                                                                                         | Jaipur                                                                                     | 4.98                                                                                       | 51                                                                                         |
| 11                                                                                         | Trivandrum                                                                                 | 4.82                                                                                       | 77                                                                                         |
| 12                                                                                         | Goa (Mopa)                                                                                 | 4.93                                                                                       | 60                                                                                         |
| 13                                                                                         | Kannur                                                                                     | 5.00                                                                                       | 32                                                                                         |
|                                                                                            | Average of PPP airports                                                                    | 4.96                                                                                       |                                                                                            |

*Chandigarh airport is operated by CHIAL which is AAI's subsidiary. ****