Lok Sabha Question No. 3150 (UNSTARRED), answered on 2025-08-07
Subject: Complaints on NH Works
Ministry: ROAD TRANSPORT AND HIGHWAYS
Asked by: Adv Priya Saroj

## GOVERNMENT OF INDIA MINISTRY OF ROAD TRANSPORT AND HIGHWAYS

LOK SABHA UNSTARRED QUESTION  NO. 3150

ANSWERED ON 07 TH  AUGUST, 2025

## COMPLAINTS ON NH WORKS

3150.  ADV PRIYA SAROJ:

Will the Minister of ROAD TRANSPORT AND HIGHWAYS

सड़क परिवहन औि िाजमार्ग मंत्री

be pleased to state:

- (a) the number of complaints received via public grievance portals or from  State  Governments  regarding  corruption,  use  of  poor-quality materials or misreporting of completion status in road projects under National  Highway  (NH)  works  in  Uttar  Pradesh  during  the  last  three years;
- (b)  the  number  of  these  complaints  that  have  been  investigated  and resolved and the number that remain pending;
- (c)  the  list  of  road  development  and  upgradation  projects  in  Uttar Pradesh, especially in Jaunpur district, that have been delayed beyond their original completion deadlines; and
- (d) the extent of cost escalation in these projects and the reasons for such delays?

## ANSWER

THE MINISTER OF ROAD TRANSPORT AND HIGHWAYS (SHRI NITIN JAIRAM GADKARI)

(a) and (b)  The Government receives complaints/ grievances via Public Grievance Portals regarding various issues. Apart from this, Government  in  Ministry  of  Road  Transport  &  Highways  has  also institutionalized  arrangement  for  receiving  complaints  through  its Online Media attention portal.

The  Government   takes  cognizance  of  these  grievances  and takes  up  necessary  remedial  actions  from  time  to  time,  which  is  a continuous process.

119 number  of complaints/ grievances  have  been received through  Public  grievance  portal  (excluding  complaints  received  from other social media platforms) regarding alleged corruption, quality of materials/ construction, tolling of damaged roads/ incomplete projects pertaining  to  National  Highway  (NH)  works  in  the  State  of  Uttar Pradesh during the last 3 years and current year. Of these, 118 number of  complaints  have  been  duly  examined,  necessary  remedial  actions have been taken wherever required and resolved.  One complaint has been received recently in July, 2025, for which necessary action has been initiated towards its resolution.

As  per  the  information  provided  by  the  executing  agencies,  5 numbers of complaints regarding  major  deficiencies/  damages  in  NH works  pertaining  to  the  state  of  Uttar  Pradesh  have  been  received/ found  during  the  last  five  financial  years  and  current  financial  year media platforms/  public  grievance  portal,  etc.).  Necessary  remedial  works taken up for rectification of these deficiencies/ damages are at various

(excluding complaints received through various social stages of progress.

Apart from above, 1,418 number  of cases of complaints pertaining to various issues regarding NHs and transport sector for the State  of  Uttar  Pradesh  have  been  received  through  online  media attention  portal  maintained  by  the  Ministry  of  Road  Transport  & Highways. Out of these, 1,406 cases have been closed/ redressed so far.

(c)  and (d) 54 number of NHs projects taken up in the State of Uttar Pradesh  (including  NHs  projects in Jaunpur  District)  have  been delayed  beyond  the  original  stipulated  completion  date.  Details  of these projects are annexed.

Various factors such as issues related to land acquisition, delays in pre-construction activities, financial difficulties faced by contractors,  force-majeure  events,  COVID,  statutory  clearances  and scarcity  of  construction materials  etc.  have  resulted  in  delays  and cost overrun in certain projects.

All delayed projects do not face cost escalation.  In Engineering, Procurement and Construction (EPC) projects, cost overrun is incurred in some  delayed projects. If delay is not attributable to the Contractor, price escalation is paid as per defined format in contract condition.  This may or may not result in additional cost as the final value of price escalation depends upon final settlement of bills after expiry of the project contract/ concession period. If delay is attributable to the Contractor, damages are imposed and there is no additional cost due to delay.

The  Government  has  taken  number  of  steps  to  prevent  such delay  like  awarding  projects  after  adequate  preparation  in  terms  of land  acquisition. Also,  various  initiatives  including  streamlining  and expediting the land acquisition process through Bhoomi Rashi portal, revamping the Parivesh Portal to facilitate faster forest and environmental clearances, enabling online approval of General Arrangement Drawings (GAD) for Road over Bridges (ROBs) and Road under  Bridges  (RUB)  from  the  Railways,  and  conducting  review meetings  at  various  levels  with  all  stakeholders,  including  State Governments. The Government is taking all necessary steps for timely completion of these projects.

## ANNEXURE

ANNEXURE  REFERRED  TO  IN  REPLY  TO  PART  (c)  AND  (d)  OF  LOK SABHA UNSTARRED QUESTION NO. 3150 FOR ANSWER FOR 07.08.2025  ASKED  BY  ADV  PRIYA  SAROJ  REGARDING  COMPLAINTS ON NH WORKS.

Details  of  NHs  projects  taken  up  in  the  State  of  Uttar  Pradesh (including NHs projects in Jaunpur District) those have been delayed beyond the original stipulated completion date

(Amount in Rupees Crore)

|   Sl. No | District                                                    | Project Name                                                                                                                                                              |   Total Projec t Cost | Original Target date of Completion   | Revised Target Date of Completion   |
|----------|-------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------|--------------------------------------|-------------------------------------|
|        1 | Jaunpur, Bhadohi                                            | Widening & Upgradation to four lane configuration from Km.34.900 (Bhadohi) to km.73.134 (Jaunpur) of NH- 135A on EPC mode                                                 |                396    | 14.05.2024                           | 30.11.2025                          |
|        2 | Bareilly, Shahjaha npur, Hardoi, Lakhimpu r Khiri, Sit apur | Balance work of Bareilly- Sitapur section NH-24 (New NH-30) from Km. 262.000 to Km. 419.590                                                                               |                697.42 | 16.03.2021                           | Completed                           |
|        3 | Shahjaha npur                                               | Improvement and Up- gradation of Existing Road to 2/4-lane with Paved Shoulder from Km.40.000 to 88.750, start of Khutar Bypass to start Bypass of Shahjahanpur of NH-731 |                338.57 | 02.02.2025                           | 09.09.2025                          |

|   Sl. No | Project Name                                                                                                                                                                          |   Total Projec t Cost | Original Target date of Completion   | Revised Target Date of Completion   |
|----------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------|--------------------------------------|-------------------------------------|
|        4 | Major/ Minor Bridges at Km. 327+545, Km.411+105 & Km. 415+865, 01 Nos. VUP at Km. 416+685 and 2-Lane Cross- Flyover at Km. 413+830 on existing 4-Laning of Bareilly- Sitapur of NH-24 |                 63.75 | 22.02.2025                           | Completed                           |
|        5 | 6L of Chakeri - Allahabad from 483.687 to km. 628.753 of Old NH-02                                                                                                                    |               2159    | 09.07.2021                           | Completed                           |
|        6 | Lucknow Ring Road Pkg-1                                                                                                                                                               |               1062    | 06.02.2023                           | Completed                           |
|        7 | Lucknow Ring Road Pkg-2                                                                                                                                                               |                981    | 05.12.2021                           | Completed                           |
|        8 | Lucknow Ring Road Pkg-3A                                                                                                                                                              |                292.07 | 14.01.2021                           | Completed                           |
|        9 | Kanpur Lucknow Expressway Pkg-1                                                                                                                                                       |               1413    | 30.07.2025                           | 30.10.2025                          |
|       10 | Kanpur Lucknow Expressway Pkg-2                                                                                                                                                       |               1513    | 08.05.2025                           | 30.09.2025                          |
|       11 | Lucknow Hardoi Pkg-4                                                                                                                                                                  |                280.72 | 23.10.2024                           | 30.09.2025                          |
|       12 | Western side spur of Rampur- Rudrapur Section connecting NH-24 to NH-87 bypassing Rampur town' (Design Km 00+000 to Km Design Km 13+700(Length= 13.70 km)                             |                240.4  | 01.11.2024                           | 31.03.2026                          |
|       13 | 2-Lane Existing Rampur Bypass of Rampur to be developed to 4-Lane in the State of Uttar Pradesh (Km 0+000 to Km 10+190) (Length= 10.19 km)                                            |                188.91 | 15.04.2024                           | 30.09.2025                          |

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|   Sl. No | District   | Project Name                                                                                                                                                                                                                                                                                                   |   Total Projec t Cost | Original Target date of Completion   | Revised Target Date of Completion   |
|----------|------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------|--------------------------------------|-------------------------------------|
|       14 | Prayagraj  | 4L Prayagraj Greenfield By- pass from design Km 50+860 (near Nibi Kala Uperhar) to design Km 64+763 on NH-19 (near Khodaypur Kasgaon) including Interchange loop at NH-19 Pkg-3                                                                                                                                |                349.48 | 26.03.2025                           | 11.10.2025                          |
|       15 | Varanasi   | Construction of 4 Lane NH-29 Bypass connecting NH-29 (near Sandaha Village Km. 11.170 of NH-29) (Revasa Village Km. 818.800 of NH-2) as part of Bypass to Varanasi (Phase II, Package 2) from Design Chainage Km. 30.600 to Km. 57.320 26.720 Km. (Total Length 27.270 Km. including interchange loop at NH-2) |                949    | 14.02.2022                           | 15.01.2026                          |
|       16 | Ayodhya    | Improvement and Rehabilitation of Existing Ayodhya Bypass from Design Km 121+600 to Km 144+020 (Design Length 22.420 km) of NH-28 (New NH-27)                                                                                                                                                                  |                218    | 07.03.2025                           | 27.08.2025                          |
|       17 | Gorakhpu r | 4-laning of Varanasi Gorakhpur section of NH-29 from km 88.000 (design Chainage 84.160) to km 148.000 (design Chainage 149.540) [Package-III from village Birnon to Village Amilla]                                                                                                                            |                840    | 07.10.2019                           | 30.11.2025                          |

|   Sl. No | Project Name                                                                                                                                                                    |   Total Projec t Cost | Original Target date of Completion   | Revised Target Date of Completion   |
|----------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------|--------------------------------------|-------------------------------------|
|       18 | 4-laning of Varanasi Gorakhpur section of NH-29 from km 148.000 (design Chainage 149.540) to km 208.300 (design Chainage 215.160) [Package-IV from Village Amilla to Gorakhpur] |               1030    | 07.10.2019                           | 30.10.2025                          |
|       19 | Four Laning of Sonauli - Gorakhpur section of NH-29E from Design Ch. 0+000 to Design Ch. 79+540 (from Existing Ch. 0+000 to Existing Ch. 80+295)                                |               1458    | 05.03.2025                           | 12.02.2026                          |
|       20 | 2/4 Laning with PS of Raebareli to Jagdishpur section (Km 0.000 to Km 47.800) of NH-330A                                                                                        |                720.81 | 06.01.2024                           | 30.09.2025                          |
|       21 | Construction of Four Lane Highway from Gazipur - Ballia - UP/Bihar State Border (Greenfield) section of NH- 31: Package-I [from Hridaipur (km 0.000) to Shahapur (km 42.500)]   |               1706.5  | 02.07.2025                           | 29.12.2025                          |
|       22 | Construction of Four Lane Highway from Gazipur - Ballia - UP/Bihar State Border (Greenfield) section of NH- 31: Package-IV [Buxar Spur of length 17.270 km]                     |                617.89 | 14.06.2025                           | 11.12.2025                          |

|   Sl. No | District                                                                                                                | Project Name                                                                                                                       | Total Projec t Cost   | Original Target date of Completion   | Revised Target Date of Completion   |
|----------|-------------------------------------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------------------------------|-----------------------|--------------------------------------|-------------------------------------|
|       23 | Raebareli Balance work of Construction of Ring Road for Raebareli City on eastern side of NH-24B (Phase-1) on EPC mode. | 320                                                                                                                                |                       | 04.04.2022                           | 31.10.2025                          |
|       24 | Lakhimpu r kheri                                                                                                        | Construction of two lane ROBs at km.103.907 & km.120.985 of NH-730 on EPC mode                                                     | 100                   | 20.06.2022                           | 30.09.2025                          |
|       25 | Sonebha dra                                                                                                             | Construction of ROB at LC no.50/B/E at km.298.000 on NH-75E on EPC mode                                                            | 29                    | 18.04.2023                           | 31.12.2025                          |
|       26 | Meerut                                                                                                                  | Widening of existing four lane to six lane road from km 3.000 to km 7.469 of NH-235 (New NH-334) under EPC mode                    | 45                    | 01.01.2024                           | Completed                           |
|       27 | Pratapga rh of Km.35.00 paved mode                                                                                      | Rehabilitation & Upgradation NH-731A from Km.0.00 to to 2-lane with shoulder under EPC                                             | 265                   | 30.08.2023                           | 30.09.2025                          |
|       28 | Prayagraj on Ganga on NH-96 approaches in Allahabad on EPC mode                                                         | Construction of 6-lane bridge and its Phaphamau                                                                                    | 1948                  | 15.02.2024                           | 30.06.2026                          |
|       29 | Chandaul i                                                                                                              | Construction of Two lane with paved shoulder from Km. 0+000 to Km.10+603 (UP-Bihar Border to Chandauli) of NH-219 on EPC mode      | 128                   | 19.03.2024                           | 31.10.2025                          |
|       30 | Basti, Santkabir Nagar                                                                                                  | Improvement and upgradation to two lane with Paved Shoulder configuration from existing km 55.00 to km 90.00 (Design length 34.76) | 307                   | 02.05.2024                           | 30.11.2025                          |

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|   Sl. No | Project Name                                                                                                                                                                                            |   Total Projec t Cost | Original Target date of Completion   | Revised Target Date of Completion   |
|----------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------|--------------------------------------|-------------------------------------|
|       31 | Construction of one flyover at Km 2+735 and one Major bridge at Km 31+260 on NH- 730 on EPC basis                                                                                                       |                   127 | 08.06.2024                           | 31.10.2025                          |
|       32 | Widening & Strenghtening of section from Bharthana chowk to Kodarkoot (km.0.00 to km.40.00) of NH-91-A on EPC mode                                                                                      |                   262 | 18.09.2024                           | 30.09.2025                          |
|       33 | Construction of Gilaula bypass with 2L+PS configuration starts near km 281.930 of NH-730 and ends near km 284.900 of NH-730 on EPC mode                                                                 |                    62 | 05.11.2024                           | 30.09.2025                          |
|       34 | Construction of ROB at Km.202.992 on NH-76                                                                                                                                                              |                    51 | 24.03.2025                           | 08.08.2026                          |
|       35 | Balance work of Construction of bypass for providing inter connectivity along National Highway (NH) around the Pratapgarh City (Pratapgarh bypass) on item rate tender from km.2.9 to Km.13.88 (Pkg.II) |                    82 | 13.05.2025                           | 15.09.2025                          |
|       36 | Construction of Shohratgarh Bypass on NH-730                                                                                                                                                            |                   189 | 23.05.2025                           | 28.02.2026                          |

|   Sl. No | Project Name                                                                                                                                                                                     |   Total Projec t Cost | Original Target date of Completion   | Revised Target Date of Completion   |
|----------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------|--------------------------------------|-------------------------------------|
|       37 | upgradation to two lane with paved shoulder configuration from existing km 90.00 to 130.00 (Design length 39.15) of NH-227A (near Sikriganj to                                                   |                   403 | 10.06.2025                           | 31.10.2025                          |
|       38 | Construction of ROB at Km.146.488 of NH-76 including approaches                                                                                                                                  |                    79 | 19.06.2025                           | 31.12.2025                          |
|       39 | Construction of Pratapgarh Bypass (Extension) connecting NH-31 to NH-330                                                                                                                         |                   225 | 30.06.2025                           | 25.02.2026                          |
|       40 | Rehabilitation and upgradation to 2L+PS of Near Karri village-Etawah section (Km30.000 to Km 57.346) (Pakage-II) of NH-92                                                                        |                   211 | 17.02.2024                           | 31.08.2025                          |
|       41 | Rehabilitation and upgradation to 2L+PS of Miranpur Katra to radhaita section of NH-730C (Km.114.000 to Km 137.250) (pakage-III) under GNHCP with the loan assistance of world Bank on EPC mode. |                   173 | 27.07.2024                           | 31.10.2025                          |
|       42 | upgradation to 2L+PS of Bewar, near Karri village section (Km0.00 to Km30.00) (Pakage-I) of NH-92                                                                                                |                   237 | 15.03.2024                           | 31.10.2025                          |

|   Sl. No | Project Name                                                                                                                                                               |   Total Projec t Cost | Original Target date of Completion   | Revised Target Date of Completion   |
|----------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------|--------------------------------------|-------------------------------------|
|       43 | Rehabilitation and upgradation to 2L+PS of Bewar- Allahaganj- section of NH-730C (Km.0.000 to Km 52.770) (pakage-I)                                                        |                325    | 23.11.2024                           | 31.10.2025                          |
|       44 | Construction of Greenfield Connectivity to Jewar International Airport from DND-Faridabad-Ballabhgarh Bypass KMP Link - Spur to Delhi Mumbai Expressway                    |               1660.5  | 20.06.2025                           | 18.03.2026                          |
|       45 | Construction of 4 lane connector from Delhi Meerut Expressway (Km. 50+000 of Pkg-IV) to Km. 8+520 of NH- 235 in the state of Uttar Pradesh on EPC Mode (Length 14+600 Kms) |               1147.3  | 29.03.2024                           | 31.12.2025                          |
|       46 | Development of six-lane access controlled in Uttar Pradesh portion of Delhi- Saharanpur Highway from Delhi/UP Border to EPE Junction (Ch. 14.750 to Ch. 31.600)            |               2002.8  | 07.11.2023                           | 31.08.2025                          |
|       47 | Spur of Meerut-Garh- Mukteshwar section(NH- 709A) connecting NH-119 and NH-58 bypassing Meerut Town on EPC Mode.                                                           |                224.96 | 16.02.2025                           | 31.10.2025                          |
|       48 | Bijnor - Kotawali section of NH-709AD (package-iv)from Km. 153.660 to Km. 175.280                                                                                          |                188.59 | 03.05.2023                           | 25.08.2025                          |

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|   Sl. No | Project Name                                                                                                         | Total Projec t Cost   | Original Target date of Completion   | Revised Target Date of Completion   |
|----------|----------------------------------------------------------------------------------------------------------------------|-----------------------|--------------------------------------|-------------------------------------|
|       49 | Vill-Latifpur at Saharanpur 1428.2                                                                                   |                       | 31.08.2024                           | 30.09.2025                          |
|       50 | 6L access control Greenfield highway of Vill-Lohadda to Vill-Karaunda Mahajan from Km. 27.000 to Km. 56.500 (Pkg-2)  | 1335.5                | 31.08.2024                           | 30.09.2025                          |
|       51 | 6L access control Greenfield highway of Vill-Karaunda Mahajan to Vill-Khyawari from Km. 56.500 to Km. 82.000 (Pkg-3) | 1160                  | 31.08.2024                           | 30.09.2025                          |
|       52 | connecting NH-709AD (Panipat - Shamli - Muzaffarnagar) and NH-709A (Karnal - Meerut) bypassing Shamli district (UP)  | 326.79                | 13.10.2024                           | 30.09.2025                          |
|       53 | Greenfield highway of Junction of EPE (Vill.- Mavikalan) to Vill.-Lohadda from Km. 0.000 to Km. 27.000 (Pkg-1)       | 1602                  | 31.08.2024                           | 30.09.2025                          |
|       54 | 4 laning of Shamli Byapss- Saharanpur section of NH- 709B Pkg-2                                                      | 739.09                | 26.11.2022                           | 30.09.2025                          |

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