Lok Sabha Question No. 2867 (UNSTARRED), answered on 2023-12-20
Subject: Cyber Services
Ministry: ELECTRONICS AND INFORMATION TECHNOLOGY
Asked by: Janardan Singh Sigriwal, Sunita Duggal

## GOVERNMENT OF INDIA MINISTRY OF ELECTRONICS AND INFORMATION TECHNOLOGY

## LOK SABHA

## UNSTARRED QUESTION NO. 2867

TO BE ANSWERED ON: 20.12.2023

## CYBER SERVICES

## 2867.  SHRI JANARDAN SINGH SIGRIWAL: SHRIMATI SUNITA DUGGAL:

Will  the  MINISTER  OF  ELECTRONICS  AND  INFORMATION  TECHNOLOGY  be pleased to state:

(a) the present status of digital India scheme in the country;

(b)  whether  the  Government  proposes  to  provide  cyber  services  to  the  Gram  Panchayats through Common Service Centres (CSC) and if so, the details thereof;

(c)  the  details  of  such  dedicated  CSCs  set  up  in  the  country  district  and  State/UT-wise particularly in Bihar and Haryana;

(d)  whether Government has any details about CSCs which are operated by female/SC/ST Village Level Entrepreneurs (VLEs) and if so, the details thereof, State/UT-wise including Haryana;

(e) whether there is any provision/policy to encourage Village Level Entrepreneurs (VLEs) among women and weaker sections of society such as people belonging to SCs/STs and if so, the details thereof; and

(f) the concrete measures being taken by the Government to make India fully digitalised?

## ANSWER

## MINISTER OF STATE FOR ELECTRONICS AND INFORMATION TECHNOLOGY (SHRI RAJEEV CHANDRASEKHAR)

(a)  and  (f):    Government  has  launched  the  Digital  India  programme  with  the  vision  of transforming India into a digitally empowered society and a knowledge-based economy, by ensuring  digital  access,  digital  inclusion,  digital  empowerment  and  bridging  the  digital divide. The programme is centred on three key vision areas, namely digital infrastructure as a core utility to every citizen, governance and services on demand, and digital empowerment of citizens.  The  overall  goal  is  to  ensure  that  digital  technologies  improve  the  life  of  every citizen, expand India's digital economy, and create investment and employment opportunities and digital technological capabilities in India.

Digital  India  has  considerably  bridged  the  distance  between  Government  and  citizens  and enhanced trust on government and governance. It has also helped in the delivery of services directly to beneficiaries in a transparent and corruption-free manner. In the process, India has emerged as one of the pre-eminent nations of the world to use technology to transform the lives of its citizens. Details of some of the key initiatives under Digital India are at AnnexureI.

(b)  and  (c):  Common  Services  Centres  (CSCs)  are  set  up  by  Village  Level  Entrepreneurs (VLEs)  and  are  an  initiative  of  Ministry  of  Electronics  and  Information  Technology, Government of India through CSC e-Governance Services India Limited, a special purpose vehicle  (SPV)  set  up  for  this  purpose.  The  CSC  initiative  (i.e.  CSC  2.0  project)  aims  to connect government to rural citizens by delivering services to citizens till Gram Panchayat level. Over 400 services are being delivered through CSCs, including government services, financial services and services related to Aadhaar, various social welfare schemes, education, telemedicine, travel bookings, utility payments, etc.

As per information furnished by CSC e-Governance Service India Limited (CSC SPV), as on 31.10.2023, 5,58,405 CSCs are functional across the country, out of which 4,44,086 CSCs are  functional  at  the  Gram  Panchayat  (GP)  level.  The  State-  and  Union-territory-wise  and district-wise number of functional CSCs, including in the States of Bihar and Haryana, as on 31.10.2023, available at https://workdrive.zoho.in/file/ugebzd47d998603eb4cb58a9ba361e10652b3. (d): As on 31.10.2023, a total number of 71,059 CSCs are being operated by women Village level  Entrepreneurs  in  the  country,  out  of  which  2,406  women  VLEs  are  in  the  State  of Haryana. State/UT-  wise  list of women  village  level  entrepreneurs, including Harayana,  is at Annexure-II. As CSCs are run on a self-sustainable basis by village level entrepreneurs, data in respect of SC/ST village level entrepreneurs is not being collected under the project. (e): As per the objective of the project CSC 2.0, women are being encouraged to be a village level  entrepreneur.  As  on  31.12.2022,  there  are  a  total  of  71,059  women  village  level entrepreneur, operating CSCs across the country.

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## Details of key initiatives of MeitY under Digital India

|   S. N. | Initiative                                                                                       | Status prior to launch of Digital India programme   | Current status                                                                       | Focus                    |
|---------|--------------------------------------------------------------------------------------------------|-----------------------------------------------------|--------------------------------------------------------------------------------------|--------------------------|
|       1 | Annual e-transactions reported at eTAAL (Electronic Transaction Aggregation and Analysis Layer)* | 264 crore (FY2013-14)                               | 17,299 crore (FY2022-23)                                                             | Digital services         |
|       2 | Unified Payment Interface (launched in 2016)*                                                    | -                                                   | 8,139 crore transactions [FY2023-24 (up to Nov, 2023)]                               | Digital payment platform |
|       3 | DigiLocker (launched in 2015)                                                                    | -                                                   |  Over 22 crore users  Over 628 crore issued documents (November 2023)              | Paperless initiative     |
|       4 | Unified Mobile Application for New-age Governance (UMANG) (launched in 2017)                     | -                                                   | Over 1,928 services of over 313 Central/State Government departments (November 2023) | Mobile governance        |
|       5 | Jeevan Pramaan (launched in November 2014)*                                                      | 6.01 lakh certificates *** (FY2014-15)              | Over 8 crore certificates                                                            | Digital life certificate |
|       6 | Pradhan Mantri Gramin Digital Saksharta Abhiyan (PMGDISHA) (launched in 2017)                    | -                                                   | Over 6.27 crore persons trained                                                      | Digital skilling         |
|       7 | MyGov (launched in July 2014)*                                                                   | -                                                   | 3.74 crore MyGov Saathis                                                             | Citizen engagement       |
|       8 | Functional Common Services Centres**                                                             | 0.84 lakh (May 2014)                                | 5.58 lakh (October 2023)                                                             | Digital services         |
|       9 | e-Hospital (launched in 2014)*                                                                   | 6 hospitals onboarded (2014)                        | Over 1,200 hospitals* onboarded                                                      | Digital health           |

Sources:

* Respective websites

** CSC e-Governance Services India Limited

## Annexure-I

Annexure referred to in part (d) of  the  Lok Sabha  Unstarred  Question  No.  2867  for answer on 20.12.2023 regarding 'Cyber Services'

| STATE/UT-WISE STATUS OF ACTIVE CSCs RUN BY WOMENVLEs   | STATE/UT-WISE STATUS OF ACTIVE CSCs RUN BY WOMENVLEs   | STATE/UT-WISE STATUS OF ACTIVE CSCs RUN BY WOMENVLEs   | STATE/UT-WISE STATUS OF ACTIVE CSCs RUN BY WOMENVLEs   |
|--------------------------------------------------------|--------------------------------------------------------|--------------------------------------------------------|--------------------------------------------------------|
| S.N.                                                   | State/UT                                               | Women VLEs (Urban + Rural)                             | Women VLEs (Rural)                                     |
| 1                                                      | Andhra Pradesh                                         | 2,405                                                  | 1,877                                                  |
| 2                                                      | Arunachal Pradesh                                      | 35                                                     | 31                                                     |
| 3                                                      | Assam                                                  | 2,726                                                  | 2,604                                                  |
| 4                                                      | Bihar                                                  | 4,038                                                  | 3,663                                                  |
| 5                                                      | Chhattisgarh                                           | 3,404                                                  | 2,899                                                  |
| 6                                                      | Goa                                                    | 108                                                    | 82                                                     |
| 7                                                      | Gujarat                                                | 2,363                                                  | 1,811                                                  |
| 8                                                      | Haryana                                                | 2,406                                                  | 1,614                                                  |
| 9                                                      | Himachal Pradesh                                       | 1,365                                                  | 1,165                                                  |
| 10                                                     | Jharkhand                                              | 2,683                                                  | 2,448                                                  |
| 11                                                     | Karnataka                                              | 1,984                                                  | 1,501                                                  |
| 12                                                     | Kerala                                                 | 3,169                                                  | 2,511                                                  |
| 13                                                     | Madhya Pradesh                                         | 5,704                                                  | 5,075                                                  |
| 14                                                     | Maharashtra                                            | 9,784                                                  | 8,140                                                  |
| 15                                                     | Manipur                                                | 3                                                      | 3                                                      |
| 16                                                     | Meghalaya                                              | 260                                                    | 241                                                    |
| 17                                                     | Mizoram                                                | 89                                                     | 65                                                     |
| 18                                                     | Nagaland                                               | 133                                                    | 118                                                    |
| 19                                                     | Odisha                                                 | 1,767                                                  | 1,539                                                  |
| 20                                                     | Punjab                                                 | 1,934                                                  | 1,514                                                  |
| 21                                                     | Rajasthan                                              | 3,403                                                  | 3,088                                                  |
| 22                                                     | Sikkim                                                 | 39                                                     | 37                                                     |
| 23                                                     | Tamil Nadu                                             | 3,896                                                  | 2,714                                                  |
| 24                                                     | Telangana                                              | 1,562                                                  | 1,318                                                  |
| 25                                                     | Tripura                                                | 426                                                    | 401                                                    |
| 26                                                     | Uttar Pradesh                                          | 10,578                                                 | 9,124                                                  |
| 27                                                     | Uttarakhand                                            | 1,232                                                  | 932                                                    |
| 28                                                     | West Bengal                                            | 2,275                                                  | 2,066                                                  |
| 29                                                     | Andaman &Nicobar                                       | 25                                                     | 16                                                     |
| 30                                                     | Chandigarh                                             | 13                                                     | 0                                                      |
| 31                                                     | Dadra &NH, D&D                                         | 24                                                     | 17                                                     |
| 32                                                     | Delhi                                                  | 414                                                    | 20                                                     |
| 33                                                     | Jammu &Kashmir                                         | 699                                                    | 598                                                    |
| 34                                                     | Ladakh                                                 | 3                                                      | 3                                                      |
| 35                                                     | Lakshadweep                                            | 3                                                      | 3                                                      |
| 36                                                     | Puducherry                                             | 107                                                    | 64                                                     |
| GRAND                                                  | TOTAL                                                  | 71,059                                                 | 59,302                                                 |

Source: CSC e-Governance Service India Limited

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