Lok Sabha Question No. 380 (UNSTARRED), answered on 2024-07-24
Subject: 'Interact with PM' Initiative Portal
Ministry: PERSONNEL, PUBLIC GRIEVANCES AND PENSIONS
Asked by: Shri K Sudhakaran

## GOVERNMENT OF INDIA MINISTRY OF PERSONNEL, PUBLIC GRIEVANCES AND PENSIONS (DEPARTMENT OF ADMINISTRATIVE REFORMS & PUBLIC GRIEVANCES)

## LOK SABHA

UNSTARRED QUESTION NO.  380

(TO BE ANSWERED ON 24.07.2024)

## 'INTERACT WITH PM' INITIATIVE PORTAL

## 380 SHRI K SUDHAKARAN:

Will the PRIME MINISTER be pleased to state:

- (a) the total number of complaints received by the 'Interact with PM' initiative of the PM India portal, year-wise;
- (b) the total number of complaints that has been closed upon the direct intervention of the Prime Minister's Office, year-wise;
- (c) the number of complaints that has been unresolved, year-wise; and
- (d) the details of pendency rate of complaints, year-wise?

## ANSWER

MINISTER OF STATE IN THE MINISTRY OF PERSONNEL, PUBLIC GRIEVANCES AND PENSIONS AND MINISTER OF STATE IN THE PRIME MINISTER'S OFFICE (DR. JITENDRA SINGH)

(a)  to  (d) :  PMO PG Portal at  https://www.pmindia.gov.in is a centralized portal for receiving public grievances relating to Central Ministries/Departments and also for State/UTs. The status of the grievances filed in PMO PG portal can be tracked with a unique registration ID provided at the time  of  filing  of  the  grievance.  The  grievances  received  are  redressed  by  the  concerned Ministries/Departments/States/UTs in a decentralized manner. A majority of the grievances are redressed in less than 30 days. The details of the grievance received through this portal and which pertain to Central Ministries/Departments and State Governments/UTs during the last 5 years (Till 30.06.2024) is at Annex-1 .

********

## Annex- 1 to the reply of Unstarred Question No: 380, Lok Sabha ( to be answered on 24.7.2024)

Status of the complaints lodged through Interact with PM initiative on PMINDIA portal -For Central Ministries/Departments

| Year                         |   Brought Forwarded |   Received during the period |   Redressed during the period |   Grievances Pending as on Year End |
|------------------------------|---------------------|------------------------------|-------------------------------|-------------------------------------|
| 2019                         |               31031 |                       461780 |                        451823 |                               40988 |
| 2020                         |               40988 |                       729619 |                        721092 |                               49515 |
| 2021                         |               49515 |                       403486 |                        433608 |                               19393 |
| 2022                         |               19393 |                       220053 |                        219741 |                               19705 |
| 2023                         |               19705 |                       184227 |                        169273 |                               34659 |
| 2024(Till 30th of June 2024) |               34659 |                        58612 |                         80513 |                               12758 |

Status of the complaints lodged through Interact with PM initiative on PMINDIA portal -For State Governments/UTs

| Year                         |   Brought Forwarded |   Received during the period |   Redressed during the period |   Grievances Pending as on Year End |
|------------------------------|---------------------|------------------------------|-------------------------------|-------------------------------------|
| 2019                         |              279129 |                       273369 |                        153985 |                              398513 |
| 2020                         |              398513 |                       344727 |                        339275 |                              403965 |
| 2021                         |              403965 |                       203634 |                        281667 |                              325932 |
| 2022                         |              325932 |                       127257 |                        260805 |                              192384 |
| 2023                         |              192384 |                        91973 |                        258633 |                               25724 |
| 2024(Till 30th of June 2024) |               25724 |                        46696 |                         46219 |                               26201 |

*******