Lok Sabha Question No. 3034 (UNSTARRED), answered on 2025-08-07
Subject: Performance of Airports
Ministry: CIVIL AVIATION
Asked by: Shri Saptagiri Sankar Ulaka

## GOVERNMENT OF INDIA

## MINISTRY OF CIVIL AVIATION

## Lok Sabha

## UNSTARRED QUESTION NO. : 3034

( TO BE ANSWERED ON THE  7th August 2025 )

## PERFORMANCE OF AIRPORTS

## 3034.    SHRI SAPTAGIRI SANKAR ULAKA Will the Minister of CIVIL AVIATION

be pleased to state:-

- (a)  whether  comparative  assessments  based  on  service  quality, Airport  Service  Quality  rankings,  cargo  efficiency  and  passenger satisfaction  indicate  significant  differences  between  the  set  of airports  leased  out  in  2019  and  other  Public-Private  Partnership (PPP) airports and if so, the details thereof;
- (b) whether the leasing process conducted in 2019 fully adhered to standard  financial  and  technical  eligibility  norms  including  prior airport operations experience and if so, the details of any deviations from these norms;
- (c) the current User Development Fee (UDF), Passenger Service Fee (PSF) and other major charges levied at the airports leased in 2019 as compared to similar PPP airports along with the reasons for any higher tariffs;
- (d)  the  capital  investment  made  and  the  change  in  direct  and indirect  employment  at  these  airports  since  their  takeover  in comparison with the original bid commitments and with other PPP operators; and
- (e) the number and nature of complaints received regarding pricing or service deficiencies at the 2019-leased airports and the regulatory or contractual actions taken in response thereto?

## ANSWER

Minister of State in the Ministry of CIVIL  AVIATION (Shri Murlidhar Mohol)

- (a):  Passenger satisfaction  at major airports operated by Airports Authority of India (AAI), airports of AAI leased under Public Private Partnership  (PPP)  after  2019  and  other  PPP  airports  is  measured through Airport Service Quality Survey (ASQ) conducted by Airport Council International (ACI). The average ASQ rating & world rank of these airports during 2024 is at Annexure-I.

;

(b): In 2018, Government of India constituted the Empowered Group of Secretaries (EGoS) under the Chairmanship of CEO, NITI Aayog, to take forward the bidding process of six AAI airports under PPP. EGoS finalized the contours of the bidding process which inter-alia included  various  provisions  viz.  no  prior  airport  experience  etc. These provisions ensured that there are more bidders ensuring more competition.  As  a  result,  AAI  received  a  total  of  32  bids  from  10 entities for its PPP proposal of six airports and thereafter following due procedure, these six airports were leased to the highest bidder.; There was no deviation in the bidding process from the contours as was decided by EGoS.;;

- (c):  The  details  of  User  Development  Fee  (UDF)  and  other  major charges  levied at the six AAI  airports leased after  2019  as compared  to  similar  PPP  airports  is  enclosed  as  Annexure-II.  The UDF charges at these six leased-out airports are quite comparable to those at other PPP airports, except for Delhi and Mumbai. ;

Passenger  Service  Fee  (PSF)-Security  Component  has  now  been termed Aviation Security Fee (ASF) and  is  levied currently at the rate of Rs. 200/- for embarking domestic passenger and USD 12 for embarking  international passengers. ASF  is utilized  to  meet expenditure on providing security at airports. ;

- (d):    Total  Capital  Expenditure  allowed  by  Airports  Economic Regulatory Authority of India (AERA), an Independent Tariff regulator, for these  six airports for current control period is approximately  Rs.  13681  crore.    Additional  investments  by  PPP partners leads to increased economic activity, which in turn creates additional jobs. Development  of  airports leads to increase in passenger movements, tourism development, employment

generation  and  augmentation  in  circle  rates  of  land  valuation resulting  into  enhanced  collection  of  various  taxes/stamp  duties etc., in the respective State and contributes to the overall development of the Country. (e):  As  per  the  Agreements  entered  into  by  AAI  with  the  PPP partners,  the  performance  and  compliance  by  PPP  partners  is subjected  to  periodical  monitoring  by  AAI  through  Independent Engineers, Auditors, Inspections etc. ; The  Concessionaire  are  required  to  periodically submit  report regarding achievement of Key Performance Indicators and service quality requirement to AAI, as specified in Concession Agreement. As regards airport charges, AERA    determines the tariff for aeronautical service provided at major airports, where it follows a uniform  tariff  methodology  across  major  airports,  regardless  of ownership.

- ******

Annexure-I Statement referred in  part  (a)  of  reply  of  Lok  Sabha  Unstarred  Question  No. 3034 for answer on 07.08.2025

| AIRPORTS SERVICE QUALITY (ASQ) RATING AND RANK OF AAI OPERATED AIRPORTS, AAI AIRPORTS LEASED UNDER PPP AFTER 2019 AND OTHER PPP AIRPORTS, FOR 2024   | AIRPORTS SERVICE QUALITY (ASQ) RATING AND RANK OF AAI OPERATED AIRPORTS, AAI AIRPORTS LEASED UNDER PPP AFTER 2019 AND OTHER PPP AIRPORTS, FOR 2024   | AIRPORTS SERVICE QUALITY (ASQ) RATING AND RANK OF AAI OPERATED AIRPORTS, AAI AIRPORTS LEASED UNDER PPP AFTER 2019 AND OTHER PPP AIRPORTS, FOR 2024   | AIRPORTS SERVICE QUALITY (ASQ) RATING AND RANK OF AAI OPERATED AIRPORTS, AAI AIRPORTS LEASED UNDER PPP AFTER 2019 AND OTHER PPP AIRPORTS, FOR 2024   |
|------------------------------------------------------------------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------|
| S.No                                                                                                                                                 | Name of the airport                                                                                                                                  |                                                                                                                                                      |                                                                                                                                                      |
| S.No                                                                                                                                                 | Name of the airport                                                                                                                                  | Rating on 5 point scale                                                                                                                              | WORLD RANK                                                                                                                                           |
| AAI AIRPORTS                                                                                                                                         | AAI AIRPORTS                                                                                                                                         | AAI AIRPORTS                                                                                                                                         | AAI AIRPORTS                                                                                                                                         |
| 1                                                                                                                                                    | Amritsar                                                                                                                                             | 4.68                                                                                                                                                 | 85                                                                                                                                                   |
| 2                                                                                                                                                    | Bhubaneswar                                                                                                                                          | 4.88                                                                                                                                                 | 67                                                                                                                                                   |
| 3                                                                                                                                                    | Calicut                                                                                                                                              | 4.82                                                                                                                                                 | 76                                                                                                                                                   |
| 4                                                                                                                                                    | Chennai                                                                                                                                              | 4.91                                                                                                                                                 | 63                                                                                                                                                   |
| 5                                                                                                                                                    | Coimbatore                                                                                                                                           | 4.75                                                                                                                                                 | 81                                                                                                                                                   |
| 6                                                                                                                                                    | Goa                                                                                                                                                  | 4.92                                                                                                                                                 | 62                                                                                                                                                   |
| 7                                                                                                                                                    | Indore                                                                                                                                               | 4.82                                                                                                                                                 | 78                                                                                                                                                   |
| 8                                                                                                                                                    | Kolkata                                                                                                                                              | 4.88                                                                                                                                                 | 68                                                                                                                                                   |
| 9                                                                                                                                                    | Patna                                                                                                                                                | 4.74                                                                                                                                                 | 82                                                                                                                                                   |
| 10                                                                                                                                                   | Pune                                                                                                                                                 | 4.85                                                                                                                                                 | 74                                                                                                                                                   |
| 11                                                                                                                                                   | Raipur                                                                                                                                               | 4.83                                                                                                                                                 | 75                                                                                                                                                   |
| 12                                                                                                                                                   | Srinagar                                                                                                                                             | 4.33                                                                                                                                                 | 146                                                                                                                                                  |
| 13                                                                                                                                                   | Trichy                                                                                                                                               | 4.89                                                                                                                                                 | 64                                                                                                                                                   |
| 14                                                                                                                                                   | Varanasi                                                                                                                                             | 4.89                                                                                                                                                 | 66                                                                                                                                                   |
| 15                                                                                                                                                   | Chandigarh*                                                                                                                                          | 5.00                                                                                                                                                 | 36                                                                                                                                                   |
| Airports 4.81 AAI AIRPORTS LEASED AFTER 2019                                                                                                         | Airports 4.81 AAI AIRPORTS LEASED AFTER 2019                                                                                                         | Airports 4.81 AAI AIRPORTS LEASED AFTER 2019                                                                                                         | Airports 4.81 AAI AIRPORTS LEASED AFTER 2019                                                                                                         |
| 1                                                                                                                                                    | Ahmedabad                                                                                                                                            | 4.98                                                                                                                                                 | 52                                                                                                                                                   |
| 2                                                                                                                                                    | Lucknow                                                                                                                                              | 4.99                                                                                                                                                 | 42                                                                                                                                                   |
| 3                                                                                                                                                    | Mangalore                                                                                                                                            | 4.96                                                                                                                                                 | 58                                                                                                                                                   |
| 4                                                                                                                                                    | Guwahati                                                                                                                                             | 4.88                                                                                                                                                 | 69                                                                                                                                                   |
| 5                                                                                                                                                    | Jaipur                                                                                                                                               | 4.98                                                                                                                                                 | 51                                                                                                                                                   |
| 6                                                                                                                                                    | Trivandrum                                                                                                                                           | 4.82                                                                                                                                                 | 77                                                                                                                                                   |
|                                                                                                                                                      | Average of airports leased out after 2019                                                                                                            | 4.94                                                                                                                                                 |                                                                                                                                                      |
| OTHER PPP AIRPORTS                                                                                                                                   | OTHER PPP AIRPORTS                                                                                                                                   | OTHER PPP AIRPORTS                                                                                                                                   | OTHER PPP AIRPORTS                                                                                                                                   |
| 1                                                                                                                                                    | Bangalore                                                                                                                                            | 4.97                                                                                                                                                 | 53                                                                                                                                                   |
| 2                                                                                                                                                    | Cochin                                                                                                                                               | 5.00                                                                                                                                                 | 31                                                                                                                                                   |
| 3                                                                                                                                                    | Delhi                                                                                                                                                | 5.00                                                                                                                                                 | 1                                                                                                                                                    |
| 4                                                                                                                                                    | Goa (MOPA)                                                                                                                                           | 4.93                                                                                                                                                 | 60                                                                                                                                                   |
| 5                                                                                                                                                    | Hyderabad                                                                                                                                            | 5.00                                                                                                                                                 | 1                                                                                                                                                    |
| 6                                                                                                                                                    | Kannur                                                                                                                                               | 5.00                                                                                                                                                 | 32                                                                                                                                                   |
| 7                                                                                                                                                    | Mumbai                                                                                                                                               | 5.00                                                                                                                                                 | 1                                                                                                                                                    |
|                                                                                                                                                      | Average of Private airports                                                                                                                          | 4.99                                                                                                                                                 |                                                                                                                                                      |

| *Chandigarh airport is operated by CHIAL which is AAI's subsidiary.   |
|-----------------------------------------------------------------------|

## Annexure-II Statement referred in  part  (c)  of  reply  of  Lok  Sabha  Unstarred  Question  No.

## 3034 for answer on 07.08.2025

| AT 6 PPP AIRPORTS   | AT 6 PPP AIRPORTS   | AT 6 PPP AIRPORTS       | AT 6 PPP AIRPORTS            | AT 6 PPP AIRPORTS           | COMPARISON OF UDF CHARGES   |            |                                         |                              |
|---------------------|---------------------|-------------------------|------------------------------|-----------------------------|-----------------------------|------------|-----------------------------------------|------------------------------|
| Airports            | Year of Leasing Out | UDF (in ₹)              | Landin g Rates (in ₹ per MT) | Parking Rates (in ₹ per MT) |                             | Airports   | UDF (in ₹) Landin g Rates (in ₹ per MT) | Parkin g Rates (in ₹ per MT) |
| Mangalore           | 2020-21             | 735/315 (Emb./Dis emb.) | 950                          | 49.30                       |                             | Bengalur u | 550 510                                 | 17                           |
| Ahmedaba d          | 2020-21             | 600                     | 441                          | 20.09                       |                             | Hyderaba d | 750 440                                 | 14.10                        |
| Lucknow             | 2020-21             | 950                     | 882                          | 20.09                       |                             | Delhi      | 129/56 (Emb./Dise mb.) 347              | 18                           |
| Thiruvana nthapuram | 2021-22             | 840/360 (Emb./Dis emb.) | 1400                         | 10.65                       |                             | Mumbai     | 175/75 (Emb./Dise mb.) 402              | 13.50                        |
| Jaipur              | 2021-22             | 875/375 (Emb./Dis emb.) | 1295                         | 15                          |                             | Mopa (Goa) | 840/360 (Emb./Dise mb.) 850             | 13                           |
| Guwahati            | 2021-22             | 625/265 (Emb./Dis emb.) | 1195                         | 20.09                       |                             | Kannur     | 850 485                                 | 12                           |
|                     |                     |                         |                              |                             |                             | Srinagar   | 1050 -                                  | 10.32                        |

Emb. =  Embarking Disemb.= Disembarking        MT= Metric Ton

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