Lok Sabha Question No. 4599 (UNSTARRED), answered on 2025-08-20
Subject: Functioning of Consumer Disputes Redressal Commissions
Ministry: CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION
Asked by: Dr. Bhola Singh

## Government of India

## Ministry of Consumer Affairs, Food and Public Distribution

## Department of Consumer Affairs

## LOK SABHA UNSTARRED QUESTION NO. 4599 TO BE ANSWERED ON 20.08.2025

## FUNCTIONING OF CONSUMER DISPUTES REDRESSAL COMMISSIONS

## 4599.  DR. BHOLA SINGH:

Will the Minister of CONSUMER  AFFAIRS,  FOOD  AND  PUBLIC DISTRIBUTION be pleased to state:

- (a) the number of consumer complaints registered and resolved since 2020, year and Statewise;
- (b) the details of the major measures undertaken by the Government to ensure speedy disposal of consumer complaints;
- (c) whether Consumer Disputes Redressal Commissions are functional in  all States and Union Territories;
- (d) if  so,  the  total  number  and  locations  of  such  Commissions  currently  operational  across  the country;
- (e) whether the Government has introduced digital platforms to simplify the process of filing and tracking complaints; and

## ANSWER

## THE MINISTER OF STATE CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION (SHRI B.L.VERMA)

(a) to (f)  : Department of Consumer Affairs is continuously working for consumer protection and empowerment of consumers by enactment of progressive legislations. With a view to modernize the framework  governing  the  consumer  protection  in  the  new  era  of  globalization,  technologies,  ecommerce markets etc., the Consumer Protection Act, 1986 was repealed and Consumer Protection Act, 2019 was enacted.

Salient  features  of  the  new  Consumer  Protection  Act,  2019  are  establishment  of  a  Central Consumer Protection Authority(CCPA); simplification of the adjudication process in the Consumer Commissions such as enhancing pecuniary jurisdiction of the Consumer Commissions, online filing of complaint from the Consumer Commission having jurisdiction over the place of work/residence of the consumer irrespective of the place of transaction, videoconferencing for hearing, deemed admissibility of complaints if admissibility is not decided within 21 days of filing; provision of product liability; penal provisions for manufacture/sale of adulterated products/spurious goods; provision for making rules for prevention of unfair trade practice in e-commerce and direct selling.

- (f) if so, the details thereof?

The  Consumer  Protection  Act,  2019  provides  for  a  three  tier  quasi-judicial  machinery  at District, State and National level commonly known as 'Consumer Commissions' for protection of the rights of consumers and to provide simple and speedy redressal of consumer disputes including those related  with  unfair  trade  practices.  The  Consumer  Commissions  are  empowered to  give relief of a specific nature and award compensation to consumers, wherever appropriate.

At present, there is one National Consumer Disputes Redressal Commission (NCDRC) at the national level and thirty five State Consumer Disputes Redressal Commissions at the state level. The number of District Consumer Disputes Redressal Commissions (State-wise) is at Annexure-I .  The details of the consumer cases filed and disposed by the consumer commissions since 2020, year and State-wise is at Annexure-II .

Further, as per Section 38 (7) of the Consumer Protection Act, 2019, every complaint shall be disposed of as expeditiously as possible and endeavour shall be made to decide the complaint within a period of three months from the date of receipt of notice by opposite party where the complaint does not require analysis or testing of commodities and within five months, if it requires analysis or testing of commodities.

To serve the interest of speedy justice to the end consumers, Consumer Protection Act states that no adjournment shall ordinarily be granted by the consumer commissions unless sufficient cause is shown and the reasons for grant of adjournment have been recorded in writing by the Commission.

Besides providing VC facilities to 10 benches of the National Consumer Disputes Redressal Commission  (NCDRC)  and  35  benches  of  State  Consumer  Disputes  Redressal  Commissions (SCDRCs), an e-Jagriti portal has been developed to enhance consumer grievance redressal through a micro-service architecture, Artificial Intelligence / Machine Learning integration and latest features like faceless onboarding and role-based dashboards. It unifies existing applications (OCMS, e-Daakhil, NCDRC  CMS,  CONFONET  application)  into  a  single,  scalable  system  that  significantly  benefit consumers by enabling them to file complaints seamlessly from anywhere, anytime, with multi-lingual support. The integrated platform streamlines the grievance redressal process, offering faster resolution and enhanced transparency.

****

## ANNEXURE-I

ANNEXURE  REFERRED  TO  IN  REPLY  TO  PARTS  (a)  to  (f)  OF  THE  LOK  SABHA UNSTARRED  QUESTION  NO.  4599  TO  BE  ANSWERED  ON  20.08.2025  REGARDING FUNCTIONING OF CONSUMER DISPUTES REDRESSAL COMMISSIONS.

-----------------------------------------------------------------------------------------------------------------------------

| S. No.            | Name of State/UT   | No. of District Commissions   |
|-------------------|--------------------|-------------------------------|
| STATES            | STATES             | STATES                        |
| 1.                | Andhra Pradesh     | 17                            |
| 2.                | Arunachal Pradesh  | 25                            |
| 3.                | Assam              | 23                            |
| 4.                | Bihar              | 38                            |
| 5.                | Chhattisgarh       | 27                            |
| 6.                | Goa                | 2                             |
| 7.                | Gujarat            | 38                            |
| 8.                | Kerala             | 14                            |
| 9.                | Haryana            | 22                            |
| 10.               | Himachal Pradesh   | 12                            |
| 11.               | Jharkhand          | 24                            |
| 12.               | Karnataka          | 33                            |
| 13.               | Madhya Pradesh     | 48                            |
| 14.               | Maharashtra        | 40                            |
| 15.               | Manipur            | 3                             |
| 16.               | Meghalaya          | 7                             |
| 17.               | Mizoram            | 11                            |
| 18.               | Nagaland           | 11                            |
| 19.               | Odisha             | 30                            |
| 20.               | Punjab             | 23                            |
| 21.               | Rajasthan          | 37                            |
| 22.               | Sikkim             | 6                             |
| 23.               | Tamil Nadu         | 32                            |
| 24.               | Telangana          | 12                            |
| 25.               | Tripura            | 4                             |
| 26.               | Uttarakhand        | 13                            |
| 27.               | Uttar Pradesh      | 79                            |
| 28.               | West Bengal        | 28                            |
| UNION TERRITORIES | UNION TERRITORIES  | UNION TERRITORIES             |
| 1.                | A&N Island         | 1                             |
| 2.                | Chandigarh         | 2                             |
| 3.                | D&N Haveli and D&D | 1                             |
| 4.                | Delhi              | 10                            |
| 5.                | Jammu &Kashmir     | 10                            |
| 6.                | Ladakh             | 0                             |
| 7.                | Lakshadweep        | 1                             |
| 8.                | Puducherry         | 1                             |
| Total             | Total              | 685                           |

## ANNEXURE-II

## ANNEXURE REFERRED TO IN REPLY TO PARTS (a) to (f) OF THE LOK SABHA UNSTARRED QUESTION NO. 4599 TO BE ANSWERED ON 20.08.2025 REGARDING FUNCTIONING OF CONSUMER DISPUTES REDRESSAL COMMISSIONS.

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|        |                           | 2020         | 2020                                                                               | 2021         | 2021                                                                               | 2022         | 2022                                                                               | 2023         | 2023                                                                               | 2024         | 2024                                                                               | 2025 (upto 24 th July)   | 2025 (upto 24 th July)                                                             |
|--------|---------------------------|--------------|------------------------------------------------------------------------------------|--------------|------------------------------------------------------------------------------------|--------------|------------------------------------------------------------------------------------|--------------|------------------------------------------------------------------------------------|--------------|------------------------------------------------------------------------------------|--------------------------|------------------------------------------------------------------------------------|
| S. No. | State / UT Name           | Filed        | Disposed (also includes the cases disposed which were filed in the previous years) | Filed        | Disposed (also includes the cases disposed which were filed in the previous years) | Filed        | Disposed (also includes the cases disposed which were filed in the previous years) | Filed        | Disposed (also includes the cases disposed which were filed in the previous years) | Filed        | Disposed (also includes the cases disposed which were filed in the previous years) | Filed                    | Disposed (also includes the cases disposed which were filed in the previous years) |
| 1.     | NCDRC                     | 3,157        | 3,003                                                                              | 2,697        | 1,965                                                                              | 3,655        | 4,054                                                                              | 5,816        | 6,125                                                                              | 4,546        | 6,953                                                                              | 1,856                    | 2,370                                                                              |
| STATES | STATES                    | STATES       | STATES                                                                             | STATES       | STATES                                                                             | STATES       | STATES                                                                             | STATES       | STATES                                                                             | STATES       | STATES                                                                             | STATES                   | STATES                                                                             |
| 1.     | ANDHRA PRADESH            | 1,268        | 713                                                                                | 1,648        | 471                                                                                | 2,678        | 3,372                                                                              | 3,398        | 3,942                                                                              | 3,434        | 2,672                                                                              | 1,802                    | 1,044                                                                              |
| 2.     | ARUNACHAL PRADESH         | 13           | 9                                                                                  | 14           | 9                                                                                  | 25           | 19                                                                                 | 39           | 30                                                                                 | 40           | 26                                                                                 | 10                       | 11                                                                                 |
| 3.     | ASSAM                     | 259          | 152                                                                                | 335          | 213                                                                                | 554          | 608                                                                                | 553          | 511                                                                                | 552          | 552                                                                                | 252                      | 212                                                                                |
| 4.     | BIHAR                     | 2,299        | 568                                                                                | 2,745        | 808                                                                                | 5,277        | 3,047                                                                              | 4,279        | 4,874                                                                              | 3,928        | 3,293                                                                              | 1,591                    | 1,340                                                                              |
| 5.     | CHHATTISGARH              | 3,715        | 2,471                                                                              | 3,464        | 2,147                                                                              | 2,829        | 2,356                                                                              | 3,403        | 4,662                                                                              | 3,077        | 4,817                                                                              | 1,527                    | 2,241                                                                              |
| 6.     | GOA                       | 176          | 115                                                                                | 271          | 183                                                                                | 177          | 178                                                                                | 219          | 365                                                                                | 285          | 231                                                                                | 161                      | 107                                                                                |
| 7.     | GUJARAT                   | 9,584        | 4,777                                                                              | 14,944       | 9,751                                                                              | 14,676       | 16,143                                                                             | 17,634       | 17,226                                                                             | 18,152       | 12,583                                                                             | 8,239                    | 5,509                                                                              |
| 8.     | HARYANA                   | 9,228        | 2,662                                                                              | 10,364       | 4,567                                                                              | 11,959       | 9,002                                                                              | 13,251       | 11,795                                                                             | 13,214       | 9,674                                                                              | 6,690                    | 4,532                                                                              |
| 9.     | HIMACHAL PRADESH          | 772          | 538                                                                                | 1,038        | 811                                                                                | 2,267        | 1,796                                                                              | 2,415        | 2,104                                                                              | 2,280        | 2,154                                                                              | 1,277                    | 820                                                                                |
| 10.    | JHARKHAND                 | 500          | 67                                                                                 | 678          | 76                                                                                 | 1,923        | 2,106                                                                              | 1,703        | 2,028                                                                              | 1,389        | 1,387                                                                              | 503                      | 427                                                                                |
| 11.    | KARNATAKA                 | 6,964        | 5,762                                                                              | 7,066        | 7,968                                                                              | 9,035        | 11,939                                                                             | 10,435       | 12,538                                                                             | 11,872       | 10,244                                                                             | 5,323                    | 4,890                                                                              |
| 12.    | KERALA                    | 4,524        | 2,422                                                                              | 4,974        | 3,719                                                                              | 6,121        | 7,198                                                                              | 8,473        | 6,700                                                                              | 12,003       | 6,778                                                                              | 5,401                    | 4,101                                                                              |
| 13.    | MADHYAPRADESH             | 12,842       | 5,405                                                                              | 17,449       | 9,158                                                                              | 16,340       | 21,091                                                                             | 11,976       | 18,309                                                                             | 10,624       | 14,885                                                                             | 4,938                    | 6,369                                                                              |
| 14.    | MAHARASHTRA               | 14,147       | 6,096                                                                              | 20,987       | 13,073                                                                             | 22,607       | 16,757                                                                             | 18,523       | 7,632                                                                              | 15,918       | 14,939                                                                             | 7,245                    | 4,940                                                                              |
| 15.    | MANIPUR                   | 17           | 13                                                                                 | 30           | 18                                                                                 | 74           | 60                                                                                 | 50           | 62                                                                                 | 91           | 35                                                                                 | 62                       | 41                                                                                 |
| 16.    | MEGHALAYA                 | 21           | 9                                                                                  | 31           | 20                                                                                 | 67           | 186                                                                                | 55           | 60                                                                                 | 68           | 50                                                                                 | 31                       | 21                                                                                 |
| 17.    | MIZORAM                   | 36           | 85                                                                                 | 56           | 113                                                                                | 67           | 108                                                                                | 64           | 53                                                                                 | 99           | 67                                                                                 | 74                       | 25                                                                                 |
| 18.    | NAGALAND                  | 7            | 2                                                                                  | 21           | 3                                                                                  | 15           | 16                                                                                 | 14           | 15                                                                                 | 28           | 3                                                                                  | 13                       | 2                                                                                  |
| 19.    | ODISHA                    | 3,191        | 1,797                                                                              | 3,426        | 2,562                                                                              | 4,105        | 5,206                                                                              | 5,924        | 7,174                                                                              | 5,844        | 4,911                                                                              | 2,347                    | 1,716                                                                              |
| 20.    | PUNJAB                    | 8,314        | 5,216                                                                              | 8,478        | 8,821                                                                              | 8,151        | 8,173                                                                              | 6,966        | 8,652                                                                              | 8,536        | 6,815                                                                              | 3,420                    | 3,058                                                                              |
| 21.    | RAJASTHAN                 | 10,549       | 5,119                                                                              | 14,775       | 11,341                                                                             | 14,812       | 11,491                                                                             | 13,662       | 12,341                                                                             | 12,397       | 10,741                                                                             | 5,754                    | 5,028                                                                              |
| 22.    | SIKKIM                    | 7            | 14                                                                                 | 16           | 19                                                                                 | 27           | 10                                                                                 | 56           | 26                                                                                 | 87           | 29                                                                                 | 8                        | 1                                                                                  |
| 23.    | TAMIL NADU                | 2,000        | 1,291                                                                              | 2,485        | 1,231                                                                              | 7,086        | 10,026                                                                             | 7,348        | 9,079                                                                              | 8,224        | 7,494                                                                              | 3,187                    | 2,324                                                                              |
| 24.    | TELANGANA                 | 2,640        | 2,018                                                                              | 3,533        | 2,566                                                                              | 4,378        | 5,390                                                                              | 3,972        | 4,571                                                                              | 4,405        | 3,974                                                                              | 1,823                    | 1,477                                                                              |
| 25.    | TRIPURA                   | 134          | 79                                                                                 | 270          | 182                                                                                | 512          | 596                                                                                | 225          | 256                                                                                | 243          | 162                                                                                | 109                      | 63                                                                                 |
| 26.    | UTTARAKHAND               | 1,717        | 1,321                                                                              | 1,659        | 1,327                                                                              | 2,217        | 2,224                                                                              | 1,102        | 929                                                                                |              | 548                                                                                | 464                      | 1,185                                                                              |
| 27.    |                           |              |                                                                                    |              |                                                                                    |              |                                                                                    |              |                                                                                    | 709          |                                                                                    |                          |                                                                                    |
| 28.    | UTTAR PRADESH WEST BENGAL | 13,947 4,113 | 4,433 1,879                                                                        | 14,988 4,687 | 13,414 2,219                                                                       | 20,428 6,353 | 25,782 7,080                                                                       | 19,023 5,692 | 25,657 6,743                                                                       | 17,733 5,009 | 19,630 3,915                                                                       | 9,104 1,906              | 7,554 1,515                                                                        |

|                   |                             | 2020              | 2020                                                                               | 2021              | 2021                                                                               | 2022              | 2022                                                                               | 2023              | 2023                                                                               | 2024              | 2024                                                                               | 2025 (upto 24 th July)   | 2025 (upto 24 th July)                                                             |
|-------------------|-----------------------------|-------------------|------------------------------------------------------------------------------------|-------------------|------------------------------------------------------------------------------------|-------------------|------------------------------------------------------------------------------------|-------------------|------------------------------------------------------------------------------------|-------------------|------------------------------------------------------------------------------------|--------------------------|------------------------------------------------------------------------------------|
| S. No.            | State / UT Name             | Filed             | Disposed (also includes the cases disposed which were filed in the previous years) | Filed             | Disposed (also includes the cases disposed which were filed in the previous years) | Filed             | Disposed (also includes the cases disposed which were filed in the previous years) | Filed             | Disposed (also includes the cases disposed which were filed in the previous years) | Filed             | Disposed (also includes the cases disposed which were filed in the previous years) | Filed                    | Disposed (also includes the cases disposed which were filed in the previous years) |
| UNION TERRITORIES | UNION TERRITORIES           | UNION TERRITORIES | UNION TERRITORIES                                                                  | UNION TERRITORIES | UNION TERRITORIES                                                                  | UNION TERRITORIES | UNION TERRITORIES                                                                  | UNION TERRITORIES | UNION TERRITORIES                                                                  | UNION TERRITORIES | UNION TERRITORIES                                                                  | UNION TERRITORIES        | UNION TERRITORIES                                                                  |
| 1                 | ANDAMAN AND NICOBAR ISLANDS | 31                | 18                                                                                 | 21                | 24                                                                                 | 23                | 36                                                                                 | 8                 | 2                                                                                  | 11                | 1                                                                                  | 5                        | 1                                                                                  |
| 2                 | CHANDIGARH                  | 1,648             | 942                                                                                | 2,149             | 1,180                                                                              | 2,135             | 1,655                                                                              | 1,782             | 2,625                                                                              | 1,741             | 1,902                                                                              | 805                      | 554                                                                                |
| 3                 | D&N HAVELI AND D&D          | 7                 | 0                                                                                  | 12                | 0                                                                                  | 19                | 2                                                                                  | 31                | 0                                                                                  | 19                | 0                                                                                  | 0                        | 0                                                                                  |
| 4                 | DELHI                       | 2,983             | 1,748                                                                              | 4,053             | 1,778                                                                              | 5,031             | 5,106                                                                              | 6,063             | 8,545                                                                              | 6,418             | 6,525                                                                              | 2,017                    | 1,983                                                                              |
| 5                 | JAMMU AND KASHMIR           | 0                 | 0                                                                                  | 0                 | 0                                                                                  | 12                | 0                                                                                  | 31                | 3                                                                                  | 46                | 160                                                                                | 4                        | 0                                                                                  |
| 6                 | LADAKH                      | 0                 | 0                                                                                  | 0                 | 0                                                                                  | 0                 | 0                                                                                  | 0                 | 0                                                                                  | 0                 | 0                                                                                  | 0                        | 0                                                                                  |
| 7                 | LAKSHADWEEP                 | 0                 | 0                                                                                  | 0                 | 0                                                                                  | 0                 | 0                                                                                  | 4                 | 0                                                                                  | 2                 | 2                                                                                  | 0                        | 0                                                                                  |
| 8                 | PUDUCHERRY                  | 35                | 2                                                                                  | 48                | 2                                                                                  | 45                | 55                                                                                 | 95                | 145                                                                                | 157               | 169                                                                                | 83                       | 76                                                                                 |
|                   | Total                       | 1,20,845          | 60,746                                                                             | 1,49,412          | 1,01,739                                                                           | 175,680           | 182,868                                                                            | 174,284           | 185,779                                                                            | 173,181           | 158,321                                                                            | 78,031                   | 65,537                                                                             |

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