Lok Sabha Question No. 1627 (UNSTARRED), answered on 2025-07-30
Subject: C-CARES 2.0 Portal of CMPFO
Ministry: COAL
Asked by: Shri Dulu Mahato, Shri Dileshwar Kamait, Shri Janardan Mishra, Shri Khagen Murmu, Shri Satish Kumar Gautam, Smt. Kamlesh Jangde, Shri Kota Srinivasa Poojary, Shri Yogender Chandolia, Shri Bibhu Prasad Tarai

## GOVERNMENT OF INDIA MINISTRY OF COAL

## LOK SABHA UNSTARRED QUESTION NO. 1627 TO BE ANSWERED ON 30.07.2025

## C-CARES 2.0 Portal of CMPFO

†1627. Shri Dulu Mahato:

Shri Bibhu Prasad Tarai:

Shri Kota Srinivasa Poojary:

Shri Yogender Chandolia:

Shri Dileshwar Kamait:

Shri Satish Kumar Gautam:

Shri Khagen Murmu:

Smt. Kamlesh Jangde:

Shri Janardan Mishra:

Will the Minister of COAL

be pleased to state:

- (a) whether the C-CARES 2.0 portal of Coal Mines Provident Fund Organisation (CMPFO) has been integrated with any mobile application to provide access to coal workers;
- (b) If so, the details of features provided to the members of CMPFO through the said portal;
- (c) whether the application includes features like viewing the  profile, knowing the status of claims, grievance redressal and chatbot assistant;
- (d) If so, the details of the user feedback and the rate of adoption among users since the launch thereof;
- (e) the number of complaints resolved in Chhattisgarh since the launch of the said portal;
- (f) the digital initiatives taken to ensure welfare and enhance operational efficiency in coalfields in Dhanbad; and
- (g) whether the said initiative led to improvement in safety measures and resource management outcomes of mines in Dhanbad and if so, the details thereof?

## ANSWER MINISTER OF COAL AND MINES (SHRI G. KISHAN REDDY)

(a): Yes Sir.

- (b): Details of features provided to the members of CMPFO through the Portal are as under:
- i. Member Enrolment: For users to enroll to the application.
- ii. Member Login: For users to login to the application.
- iii. OTP (One Time Password) Authentication: On the registered mobile number.
- iv. Account Summary: To display summary of employee's PF (Provident Fund)  details.
- v. View Profile: To display all personal, family and employment details.
- vi. PF Statement: To show detailed PF Ledger.
- vii. Track Claim: To track the status of the submitted PF, Pension and  PF  Advance claims.
- viii. Chatbot: Smart assistance over automated chat interface.
- ix. Change Password: To enable member to change his/her login password.
- x. Grievance Redressal: To raise the grievance and seek resolution.
- xi. Grievance Tracking: To track the status of the grievance.

(c): Yes Sir.

(d): User feedback on C-CARES Mobile Application has been very positive. As per feedback, this app is user friendly, very easy to operate and very helpful to check the PF balance amount. Details of adoption rate are mentioned below:

Average installations per day- 1076 Average User Logins per day- 30,084

(e): Total 161 complaints have been resolved in Chhattisgarh since the launch of the said portal.

(f) and (g): Digital initiatives have played a crucial role in ensuring the welfare of workers and enhancing operational efficiency in coalfields including Dhanbad, particularly in relation to the Coal  Mines  Provident  Fund  (CMPF)  and  pension  management.  These  initiatives  aim  to modernize  legacy  systems,  improve  transparency,  reduce  manual  errors,  and  provide  better services  to  coal  mine  workers  and  pensioners. Following  are  the  outcomes  of  the  digital initiatives for safety measures and resource management:

- i. Digitization of CMPF Accounts
- ii. Pension Disbursement through Digital Mode
- iii. CMPFO  Portal Enhancements
- iv. Mobile Applications and Helplines
- v. Grievance Redressal and RTI Digitization
- vi. Enterprise Resource Planning (ERP) and E-Office Implementation in Coal Public Sector Undertakings(PSUs)
- vii. Integrated  Command  and  Control  Centre  (ICCC)  enabled  real-time  monitoring  of various mining operations, facilitating early detection of unsafe acts and conditions for prompt corrective action.
- viii. National Coal Mine Safety Report (NCMSR) platform ensures timely digital reporting of mine accidents, safety audits and accident analyses, enhancing statutory compliance and minimizing safety violations.
- ix. Coal India Safety Information System (CSIS) Portal functions as a unified repository for  safety  metrics  and  training  records,  supporting  targeted  safety  interventions  and enhancing workforce awareness.
- x. Integration of PF/Pension data with digital attendance systems helps monitor real-time presence  of  mine  workers.  Reduces  instances  of  unauthorized  mining  and  ensures optimum manpower deployment, leading to safer operations.
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