Lok Sabha Question No. 3555 (UNSTARRED), answered on 2024-12-17
Subject: Public Hearing Portal for Traders and Exporters
Ministry: COMMERCE AND INDUSTRY
Asked by: Shri Kanwar Singh Tanwar

## GOVERNMENT OF INDIA MINISTRY OF COMMERCE & INDUSTRY (DEPARTMENT OF COMMERCE)

## LOK SABHA UNSTARRED QUESTION NO. 3555 ANSWERED ON 17/12/2024

## PUBLIC HEARING PORTAL FOR TRADERS AND EXPORTERS

## 3555. SHRI KANWAR SINGH TANWAR:

Will the Minister of COMMERCE AND INDUSTRY ( वाणिज्य एवं उद्योग मंत्री ) be pleased to state:

(a) whether the government has launched a Public Hearing Portal for traders and exporters;

(b) if so, the details of the salient features of Public Hearing Portals in the country;

(c)  the  details  of  the  steps  taken  by  the  Government  to  increase  awareness  about  the  said Public Hearing Portals, especially among the small traders and exporters; and

(d) whether the Government proposes to improve or add on additional features to the Public Hearing Portal, which would further improve its functionality and user experience and if so, the details therefor?

## ANSWER

## वाणिज्य और उद्योग मंत्रालय में राज्य मंत्री (श्री णिणिन प्रसाद )

## THE MINISTER OF STATE IN THE MINISTRY OF COMMERCE AND INDUSTRY (SHRI JITIN PRASADA )

(a) & (b) Ministry of Commerce and Industry has launched the Jan Sunwai facility to provide  video  conferencing  for  Public  Interface  to  address  queries,  provide  information including Grievance Redressal. This system enables direct communication between traders, exporters,  and  government  officials,  ensuring  expedited  grievance  resolution  and  real-time feedback  and  support.  Aimed  at  reducing  physical  interactions,  it  fosters  transparency, streamlines processes, and establishes robust audit trails. Jan Sunwai  also enhances productivity, saves time, promotes paperless operations, creating an efficient and accountable grievance redressal mechanism. Key features include:

(i) On-Demand  Video  Conferencing:  Allows  stakeholders  to  request  and  hold  video meetings.

(ii) Dedicated Video Conference Link: Provides instant access to officers within specified time slots on a daily basis.

(iii) Real-Time Grievance Resolution: Facilitates instant feedback and support for prompt resolution.

(iv) Minimal Physical Interaction: Reduces dependency on in-person meetings.

(v) Enhanced Transparency: Ensures accountability with audit trails of meeting held.

(vi) Direct  Access  to  Senior  Officers:  Enables  engagement  with  senior  authorities  for critical concerns.

(vii) Increased Productivity and Time Savings: Simplifies processes, saving time and effort for stakeholders and officials.

(c) The  government  has  implemented  several  initiatives  to  raise  awareness  about  the Public Hearing Portals, particularly targeting small traders and exporters. These include:

(i) Promotions on Official Websites: Highlighting the Jan Sunwai features and benefits.

(ii) Social Media: Utilizing social media to broadly disseminate information and engage stakeholders.

(iii) Stakeholder Consultations: Promoting the facility during virtual and physical outreach events with traders, exporters, and other key stakeholders.

(iv) Targeted Communication: Sending informational updates via email to relevant parties.

(v) Official Trade Notices: DGFT Regional Offices have issued separate Trade Notices to raise awareness about the daily Video Conference facility.

(d) The government is focusing on improving the functionality and user experience of the Public Hearing Portal through the following initiatives:

(i) Standardized Resolution Timelines: Establishing clear timelines for query resolution based on complexity.

(ii) Quality  Monitoring:  Implementing  mechanisms  to  assess  the  effectiveness  of  issue resolution processes.

(iii) Feedback  Mechanism:  feedback  is  taken  from  exporters  on  their  Jan  Sunwai interactions, with responses shared for review and action.

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