Lok Sabha Question No. 875 (UNSTARRED), answered on 2024-11-29
Subject: Beneficiaries under Ayushman Bharat Yojana
Ministry: HEALTH AND FAMILY WELFARE
Asked by: Shri Kaushalendra Kumar

## GOVERNMENTOFINDIA MINISTRYOF HEALTH AND FAMILYWELFARE DEPARTMENTOFHEALTH AND FAMILYWELFARE

## LOK SABHA UNSTARRED QUESTION NO. 875 TO BE ANSWERED ON 29 TH NOVEMBER, 2024

## BENEFICIARIES UNDER AYUSHMAN BHARAT YOJANA

## 875. SHRI KAUSHALENDRAKUMAR:

Will the Minister of HEALTHAND FAMILYWELFARE be pleased to state:

- (a) the number of beneficiaries of Ayushman Bharat Pradhan Mantri Jan Arogya Yojana (ABPMJAY) in the country till date, State-wise;
- (b) the number of beneficiaries above the age limit of 70 years under this scheme, State-wise;
- (c) whether the Government is aware that the beneficiaries are not given proper treatment and forced to pay money in most of the hospitals despite having the Ayushman Card;
- (d) if so, the details thereof;
- (e) whether the Government proposes to take strict action/issue strict guidelines for these hospitals, even if they are Government hospitals; and
- (f) if so, the details thereof?

## ANSWER THE MINISTER OF STATE IN THE MINISTRY OF HEALTH AND FAMILY WELFARE (SHRI PRATAPRAO JADHAV)

(a): As on 31.10.2024, approximately 35.89 crore Ayushman cards have been created under Ayushman Bharat- Pradhan Mantri Jan Arogya Yojana (AB-PMJAY). State/UT-wise details of number of Ayushman cards created under the scheme are at Annexure-I .

- (b): The estimated number of beneficiary families aged 70 years and above is 4.5 crore, which corresponds to the 6 crore individuals under the scheme. As per AB-PMJAY source database, in the existing scheme there are 1.73 crore families with at least one member of 70 years and above, and total number of individuals of age 70 years and above is 2.15 crore. As on 25.11.2024, approximately 14 lakh Ayushman Vay Vandana cards have been created for senior citizen

beneficiaries aged 70 years and above under the scheme, State/UT-wise details of which are at Annexure-II .

(c) to (f): Under AB-PMJAY, a three-tier grievance redressal system at District, State, and National level has been created to resolve the issues faced by beneficiaries in utilizing healthcare. Beneficiaries can file their grievance using different mediums including web-based portal Centralized Grievance Redressal Management System (CGRMS), Central & State call centers, email, letter to State Health Agencies etc. Based on the nature of grievance, necessary action for resolution is taken including coordination with the hospital and providing of support to the beneficiaries in availing treatment under the scheme.

As on 25.11.2024, a total of 5,565 grievances were received on the Centralized Grievance Redressal Management System (CGRMS), out of which 98 % of grievances have been resolved through efforts made at District, State and National level.

The detailed grievance redressal guidelines is available at the following link: https://nha.gov.in/img/resources/OM-Grievance-Redressal-Guideline-Dec-2021.pdf

## Annexure-I

## State/UT-wise details of number of Ayushman cards created under the scheme

| State/UT                                 | Number of Ayushman cards created   |
|------------------------------------------|------------------------------------|
| Andaman And Nicobar Islands              | 72,939                             |
| Andhra Pradesh                           | 1,55,76,406                        |
| Arunachal Pradesh                        | 1,47,005                           |
| Assam                                    | 1,76,97,074                        |
| Bihar                                    | 3,56,39,789                        |
| Chandigarh                               | 2,13,794                           |
| Chhattisgarh                             | 2,27,26,145                        |
| Dadra And Nagar Haveli And Daman And Diu | 4,45,366                           |
| Goa                                      | 81,888                             |
| Gujarat                                  | 2,61,36,516                        |
| Haryana                                  | 1,21,76,689                        |
| Himachal Pradesh                         | 13,39,890                          |
| Jammu And Kashmir                        | 86,68,794                          |
| Jharkhand                                | 1,22,83,078                        |
| Karnataka                                | 1,75,35,705                        |
| Kerala                                   | 77,21,284                          |
| Ladakh                                   | 1,89,601                           |
| Lakshadweep                              | 36,996                             |
| Madhya Pradesh                           | 4,07,32,323                        |
| Maharashtra                              | 2,87,04,774                        |
| Manipur                                  | 6,53,206                           |
| Meghalaya                                | 20,09,470                          |
| Mizoram                                  | 5,66,253                           |
| Nagaland                                 | 7,40,084                           |
| Puducherry                               | 5,14,148                           |
| Punjab                                   | 89,61,752                          |
| Rajasthan                                | 2,23,43,366                        |
| Sikkim                                   | 78,616                             |
| Tamil Nadu                               | 75,33,010                          |
| Telangana                                | 82,49,233                          |
| Tripura                                  | 20,05,835                          |
| Uttar Pradesh                            | 5,13,36,525                        |
| Uttarakhand                              | 58,16,538                          |

## State/UT-wise details of number of Ayushman Vay Vandana cards created for senior citizens aged 70 and above under the scheme

| State/UT                                 |   Number of Ayushman Vay Vandana cards created |
|------------------------------------------|------------------------------------------------|
| Andaman And Nicobar Islands              |                                             60 |
| Andhra Pradesh                           |                                           8288 |
| Arunachal Pradesh                        |                                              9 |
| Assam                                    |                                           3780 |
| Bihar                                    |                                          31364 |
| Chandigarh                               |                                           4073 |
| Chhattisgarh                             |                                           6018 |
| Goa                                      |                                           1063 |
| Gujarat                                  |                                         122988 |
| Haryana                                  |                                          47338 |
| Himachal Pradesh                         |                                           8251 |
| Jammu And Kashmir                        |                                            349 |
| Jharkhand                                |                                            455 |
| Karnataka                                |                                          51250 |
| Kerala                                   |                                         327448 |
| Ladakh                                   |                                              3 |
| Lakshadweep                              |                                             24 |
| Madhya Pradesh                           |                                         497622 |
| Maharashtra                              |                                           2302 |
| Manipur                                  |                                           2057 |
| Meghalaya                                |                                             35 |
| Mizoram                                  |                                             22 |
| Nagaland                                 |                                             54 |
| Puducherry                               |                                           2056 |
| Punjab                                   |                                          24610 |
| Rajasthan                                |                                           9295 |
| Sikkim                                   |                                            387 |
| Tamil Nadu                               |                                          45238 |
| Telangana                                |                                           8111 |
| Dadra And Nagar Haveli And Daman And Diu |                                            544 |
| Tripura                                  |                                            350 |
| Uttar Pradesh                            |                                         208705 |
| Uttarakhand                              |                                           2226 |