Lok Sabha Question No. 5287 (UNSTARRED), answered on 2025-04-02
Subject: Pension Adalats
Ministry: PERSONNEL, PUBLIC GRIEVANCES AND PENSIONS
Asked by: Thiru Dr. S Jagathratchakan

## GOVERNMENT OF INDIA MINISTRY OF PERSONNEL, PUBLIC GRIEVANCES AND PENSIONS (DEPARTMENT OF PENSION & PENSIONERS' WELFARE)

## LOK SABHA

## UNSTARRED QUESTION NO. 5287 (ANSWERED ON 02.04.2025)

## PENSION ADALATS

## 5287. SHRI S JAGATHRATCHAKAN:

Will the PRIME MINISTER be pleased to state:

- (a) the details of Pension Adalats conducted by the Government during the last five years along with the cases disposed of, State-wise;
- (b) whether the Government maintains department-wise records of cases resolved through Pension Adalats, if so, the details thereof and if not, the reasons therefor;
- (c) whether the Government plans to organise additional Pension Adalats to address pension-related disputes in the future, if so, the details thereof;
- (d)  the  details  on  the  processes  followed  during  Pension  Adalats  specifying  the  methods  like mediation, negotiation or other approaches; and
- (e)  whether any follow-up  mechanisms  have  been  put  in  place by the Government to  ensure  that grievances are fully resolved, if so, the details thereof?

## ANSWER

## MINISTER OF STATE IN THE MINISTRY OF PERSONNEL, PUBLIC GRIEVANCES AND PENSIONS AND MINISTER OF STATE IN THE PRIME MINISTER'S OFFICE (DR. JITENDRA SINGH)

(a) and (b): Pension Adalats are conducted by Government to redress long standing grievances pertaining to Central Government  Pensioners. As the Pension Adalats are for Central Government Pensioners, Ministry wise/Department wise data sets are maintained and State-wise data is not collated. The details of the Pension Adalats conducted over the last 05 years along with  the  cases  taken  up  and  resolved  pertaining  to  almost  all  the  Ministries  and  Departments including  major  Ministries  like  Ministry  of  Defence,  Railways,  Telecommunications,  Finance, Home Affairs and O/o CAG are provided below:

|   Pension Adalat (Year) |   No of cases taken up during the Adalat |   No of cases resolved during the Adalat |
|-------------------------|------------------------------------------|------------------------------------------|
|                    2020 |                                      342 |                                      319 |
|                    2021 |                                     3692 |                                     2591 |

| 2022   | 1732   | 1113   |
|--------|--------|--------|
| 2023   | 603    | 440    |
| 2024   | 403    | 330    |
| 2025   | 192    | 151    |
| Total  | 6,964  | 4,944  |

(c):  Yes  sir,  the  Government  intends  to  organize  additional  Pension  Adalats  to  redress  longstanding pension-related grievances in the future.

(d): The objective of the Pension Adalat is to provide on-the-spot resolution of unresolved and chronic  grievances  in  CPENGRAMS.  After  giving  advance  notice  to  all  the  stakeholders, involving the Head  of Office (HOO),  Pay  and  Account  Office(PAO),  Central Pension Accounting Office (CPAO), Pension Disbursing Bank etc. and representative of the Pensioner are called on a common platform for resolution of the grievances across the table.

(e): Most of the cases taken up in Pension Adalats are resolved on the spot. Due follow-up with the respective Ministry/Department is carried out and Action Taken Reports are sought for the cases that are resolved. The unresolved cases are revisited and their status is considered before holding the next Pension Adalat.

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