Lok Sabha Question No. 1002 (UNSTARRED), answered on 2024-07-29
Subject: EPFO Services
Ministry: LABOUR AND EMPLOYMENT
Asked by: Shri Raju Bista

## GOVERNMENT OF INDIA MINISTRY OF LABOUR AND EMPLOYMENT LOK SABHA

## UNSTARRED QUESTION NO. 1002 TO BE ANSWERED ON 29.07.2024

## EPFO SERVICES

## 1002. SHRI RAJU BISTA:

Will the Minister of LABOUR AND EMPLOYMENT be pleased to state:

- (a)the  details  regarding  the  number  of  new  registrations  in  Employees' Provident Fund Organisation (EPFO) during the last five years, State, sector
- and year-wise;
- (b)the  details  of  the  total  EPFO  contributions  collected  and  the  benefits disbursed to members during the same period, State and year-wise;
- (c)the details of the impact of recent government policies and initiatives on increasing  EPFO  registrations  and  coverage,  supported  by  relevant statistics; and
- (d)the details of action taken by the Government to enhance the efficiency and  transparency  of  EPFO  services,  including  digital  initiatives  and grievance redressal mechanisms?

## ANSWER

## MINISTER OF STATE FOR LABOUR AND EMPLOYMENT (SUSHRI SHOBHA KARANDLAJE)

- (a): The details of number of new registrations in EPFO State-wise, Industrywise for the period 2019-20 to 2023-24 is annexed at Annexure-I.
- (b): The details of year-wise, State-wise contribution received by EPFO and payments made to the members, during   the period 2018-19 to 2022-23, is
- annexed at Annexure-II.
- (c): The following data depicts a substantial increase in registrations of new establishments from 2019-20 to 2023-24, on account of recent government policies and initiatives:

Contd..2/-

| 2019-20 :   | 1,17,063   |
|-------------|------------|
| 2020-21:    | 2,46,104   |
| 2021-22:    | 2,69,295   |
| 2022-23:    |            |
|             | 2,57,470   |
| 2023-24 :   | 2,94,256   |

(d): The Government has taken various steps for Digitization and redressal of grievances, details of which are annexed at Annexure-III. ***                                         ******

## ANNEXURE REFERRED TO IN REPLY TO PART (a) OF LOK SABHA UNSTARRED QUESTION NO.1002 BY SH. RAJU BISTA HON'BLE M.P. REGARDING EPFO SERVICES TO BE ANSWERED ON 29.07.2024

| Establishments Registered State-wise (Source Establishment master)   | Establishments Registered State-wise (Source Establishment master)   | Establishments Registered State-wise (Source Establishment master)   | Establishments Registered State-wise (Source Establishment master)   |         |         |
|----------------------------------------------------------------------|----------------------------------------------------------------------|----------------------------------------------------------------------|----------------------------------------------------------------------|---------|---------|
| STATE_UT_NAME                                                        | 2023-24                                                              | 2022-23                                                              | 2021-22                                                              | 2020-21 | 2019-20 |
| ANDAMANANDNICOBARISLAND                                              | 166                                                                  | 139                                                                  | 118                                                                  | 105     | 56      |
| ANDHRAPRADESH                                                        | 5641                                                                 | 4918                                                                 | 5758                                                                 | 5435    | 2405    |
| ARUNACHALPRADESH                                                     | 575                                                                  | 413                                                                  | 397                                                                  | 347     | 509     |
| ASSAM                                                                | 6192                                                                 | 4936                                                                 | 4268                                                                 | 3328    | 2823    |
| BIHAR                                                                | 10712                                                                | 8074                                                                 | 9303                                                                 | 10048   | 5367    |
| CHANDIGARH                                                           | 2573                                                                 | 2269                                                                 | 2329                                                                 | 2036    | 720     |
| CHATTISGARH                                                          | 4324                                                                 | 3471                                                                 | 3396                                                                 | 3299    | 2000    |
| DADRAANDNAGARHAVELI                                                  | 137                                                                  | 278                                                                  | 186                                                                  | 139     | 162     |
| DAMANANDDIU                                                          | 104                                                                  | 90                                                                   | 100                                                                  | 81      | 49      |
| DELHI                                                                | 20765                                                                | 18943                                                                | 19258                                                                | 19268   | 3990    |
| GOA                                                                  | 938                                                                  | 876                                                                  | 692                                                                  | 618     | 293     |
| GUJARAT                                                              | 16208                                                                | 14211                                                                | 15101                                                                | 13996   | 5958    |
| HARYANA                                                              | 13585                                                                | 11747                                                                | 12705                                                                | 12381   | 4828    |
| HIMACHALPRADESH                                                      | 4382                                                                 | 3506                                                                 | 3817                                                                 | 2852    | 2012    |
| JAMMUANDKASHMIR                                                      | 2312                                                                 | 1757                                                                 | 1904                                                                 | 1673    | 16857   |
| JHARKHAND                                                            | 4268                                                                 | 3670                                                                 | 3961                                                                 | 4199    | 2077    |
| KARNATAKA                                                            | 21359                                                                | 19502                                                                | 21442                                                                | 18994   | 7885    |
| KERALA                                                               | 7410                                                                 | 6857                                                                 | 7620                                                                 | 7526    | 1233    |
| LADAKH                                                               | 585                                                                  | 653                                                                  | 115                                                                  | 84      | 266     |
| LAKSHADWEEP                                                          | 15                                                                   | 8                                                                    | 3                                                                    | 10      | 1       |
| MADHYAPRADESH                                                        | 11262                                                                | 10099                                                                | 9447                                                                 | 9204    | 5693    |
| MAHARASHTRA                                                          | 48350                                                                | 43486                                                                | 48192                                                                | 41893   | 15945   |
| MANIPUR                                                              | 251                                                                  | 310                                                                  | 278                                                                  | 281     | 76      |
| MEGHALAYA                                                            | 409                                                                  | 421                                                                  | 783                                                                  | 191     | 453     |
| MIZORAM                                                              | 83                                                                   | 60                                                                   | 84                                                                   | 31      | 14      |
| NAGALAND                                                             | 199                                                                  | 111                                                                  | 96                                                                   | 85      | 30      |
| ORISSA                                                               | 6818                                                                 | 6156                                                                 | 7195                                                                 | 6202    | 2419    |
| PUDUCHERRY                                                           | 341                                                                  | 351                                                                  | 319                                                                  | 316     | 157     |

| PUNJAB       |   3336 |   2896 |   3105 |   2823 |   1700 |
|--------------|--------|--------|--------|--------|--------|
| RAJASTHAN    |  12588 |  11326 |  12623 |  11157 |   5028 |
| SIKKIM       |     59 |     49 |     63 |     82 |     94 |
| TAMILNADU    |  18942 |  17414 |  17872 |  15429 |   6772 |
| TELANGANA    |  16239 |  14155 |  14833 |  13788 |   4237 |
| TRIPURA      |    273 |    164 |    249 |    230 |     80 |
| UTTARPRADESH |  34131 |  27495 |  25091 |  24065 |   8423 |
| UTTARAKHAND  |   3228 |   3089 |   2809 |   2632 |   1397 |
| WESTBENGAL   |  15496 |  13570 |  13783 |  11276 |   5054 |
| TOTAL        | 294256 | 257470 | 269295 | 246104 | 117063 |

| Establishments Registered Industry wise(Source Establishment master)   | Establishments Registered Industry wise(Source Establishment master)   | Establishments Registered Industry wise(Source Establishment master)   | Establishments Registered Industry wise(Source Establishment master)   |         |         |
|------------------------------------------------------------------------|------------------------------------------------------------------------|------------------------------------------------------------------------|------------------------------------------------------------------------|---------|---------|
| INDUSTRY                                                               | 2023-24                                                                | 2022-23                                                                | 2021-22                                                                | 2020-21 | 2019-20 |
| AERATEDWATER                                                           | 266                                                                    | 134                                                                    | 161                                                                    | 163     | 91      |
| AGARBATTI                                                              | 130                                                                    | 74                                                                     | 98                                                                     | 118     | 37      |
| AGRICULTUREFARMS                                                       | 8898                                                                   | 5976                                                                   | 7711                                                                   | 6846    | 291     |
| APARTITEMINES                                                          | 7                                                                      | 2                                                                      | 4                                                                      | 4       | 2       |
| ARCHITECTS                                                             | 503                                                                    | 426                                                                    | 370                                                                    | 380     | 129     |
| ASBESTOS                                                               | 29                                                                     | 33                                                                     | 14                                                                     | 15      | 7       |
| ASBESTOSCEMENTSHEETS                                                   | 19                                                                     | 7                                                                      | 13                                                                     | 13      | 10      |

| ASBESTOSMINES                 | 1       | 3       | 7       | 1       |       |
|-------------------------------|---------|---------|---------|---------|-------|
| ATTORNEYS                     | 29      | 17      | 15      | 21      | 2     |
| AUTOMIBILESERVICING           | 908     | 897     | 1140    | 1069    | 733   |
| BALLCLAYMINES                 | 7       | 3       | 6       |         |       |
| BANKSOTHERTHANNATIONA         | 176     | 146     | 212     | 124     | 109   |
| LI BARYTES MINES              | 9       | 2       | 4       | 4       |       |
| BAUXITEMINES                  | 21      | 5       | 6       | 4       | 1     |
| BEEDIMAKING                   | 117     | 63      | 46      | 49      | 74    |
| BEERMFG.                      | 66      | 46      | 71      | 69      | 18    |
| BISCUITMAKING                 | 128     | 81      | 99      | 101     | 59    |
| BONECRUSHING                  | 4       | 5       | 5       | 8       | 5     |
| BOTANICALGARDENS              | 39      | 27      | 33      | 43      | 30    |
| BREAD                         | 88      | 46      | 86      | 68      | 45    |
| BRICKS                        | 249     | 229     | 253     | 254     | 232   |
| BRUSHES                       | 9       | 6       | 17      | 6       | 6     |
| BUILDINGANDCONSTRUCTIO N      | 28899   | 24059   | 22212   | 21672   | 14087 |
| BUTTONS                       | 2       | 3       | 2       | 3       | 5     |
| CALCITEMINES                  | 10      | 3       | 3       | 3       |       |
| CANEFARMS                     | 1       | 2       | 2       | 2       | 1     |
| CANTEENS                      | 514     | 444     | 373     | 331     | 489   |
| CARDAMOMPLANTATIONS           | 1       | 4       | 4       | 11      |       |
| CASHEWNUTS                    | 99      | 91      | 170     | 129     | 42    |
| CATTLEFEEDINDUSTRY            | 142     | 113     | 143     | 135     | 42    |
| CEMENT CHARTEREDORREGD.ACCOUN | 373 276 | 281 213 | 306 273 | 340 216 | 177   |
| CHINACLAYMINES                | 5       | 6       | 8       | 3       | 98 4  |
| CHROMITEMINES                 | 3       | 5       |         | 8       | 1     |
| CIGARETTES                    | 11      | 11      | 12      | 7       | 5     |
| CINCHONAPLANTATIONS           |         |         | 1       |         | 1     |
| CINEMASINCLUDINGPREVIEW       | 157     | 108     | 80      | 93      | 30    |
| COFFEECURING                  | 31      | 17      | 11      | 14      | 7     |
| COFFEEPLANTATIONS             | 11      | 12      | 22      | 11      | 2     |
| COIR                          | 28      | 33      | 54      | 37      | 25    |
| COLLEGE                       | 413     | 504     | 559     | 387     | 581   |
| COMPANIESOFFERINGLIFEINS      | 141     | 169     | 181     | 170     | 80    |
| COMPANIES/SOCIETIES/ASSC/C    | 688     | 505     | 869     | 642     | 461   |
| CONFECTIONERY                 | 226     | 269     | 298     | 426     | 115   |
| CORUNDUMMINES                 | 1       |         |         | 1       |       |
| COST -WORKSACCOUNTANTS        | 69      | 54      | 69      | 73      | 50    |
| COTTONGINNING-PRESSING        | 127     | 93      | 123     | 520     | 185   |
| CROCKERY                      | 42      | 46      | 50      | 37      | 17    |
| DALMILLING                    | 51      | 45      | 67      | 86      | 12    |
| DIAMONDCUTTING                | 150     | 142     | 175     | 92      | 70    |
| DIAMONDMINES                  | 3       | 8       | 17      | 4       | 1     |
| DIAMONDSAW MILLS              | 3       | 1       | 2       | 3       | 2     |
| DISTILLING-RECTIFYINGOFSP     | 93      | 106     | 163     | 148     | 29    |
| DISTRIBUTION-FILM             | 4       | 7       | 19      | 11      | 13    |
| DOLOMITEMINES                 | 13      | 9       | 23      | 20      | 6     |
| EDIBLEOIL- FAT                | 203     | 266     | 335     | 349     | 64    |
| ELEC,MECHORGENENGGPRO         | 4326    | 4710    | 5384    | 5107    | 3014  |
| ELECT.PORCELAININSULATOR      | 515     | 816     | 1008    | 1134    | 89    |
| ELECTRICITY(G,T,D)            | 1925    | 1392    | 1457    | 1599    | 834   |

| ELECTRONICMEDIACOMPANIE   |   247 |   229 |   248 |   202 |   308 |
|---------------------------|-------|-------|-------|-------|-------|
| EMERALDMINES              |     2 |     4 |     3 |     2 |     2 |
| ENGINEERS-ENGG.CONTRACT   | 18667 | 16827 | 15862 | 15719 | 15202 |
| ESTABLISHMENTENGAGEDINM   |  2893 |  3034 |  3692 |  4076 |  1967 |
| ESTABLISHMENTENGAGEDINR   |  1218 |  1068 |  1019 |   935 |   880 |
| ESTABLISHMENTSENGAGEDIN   |  2769 |  2839 |  3094 |  3347 |  3081 |
| ESTABLISHMENTSENGAGEDIN   |   175 |   213 |   207 |   265 |    83 |
| ESTABLISHMENTSOFAIRCRAFT  |    90 |    64 |    85 |    49 |    14 |
| EXPERTSERVICES            | 22742 | 23796 | 26444 | 24534 | 27024 |
| EXPLOSIVES                |    74 |    60 |    75 |    61 |    49 |
| FELDSPARMINES             |     6 |     5 |     7 |     6 |     1 |
| FERROCHROME               |     3 |     9 |     3 |     1 |     7 |
| FERROMANGANESE            |    16 |    21 |    18 |     6 |     9 |
| FILMPROCESS-LABORATORIES  |    15 |    23 |    25 |    44 |     5 |
| FILMPRODUCTIONCONCERN     |   386 |   616 |   716 |   765 |    23 |
| FILMSTUDIOS               |   287 |   184 |   202 |   161 |     7 |
| FINANCINGESTABLISHMENT    |  1570 |  1568 |  2353 |  1971 |   375 |
| FIREWORKS                 |   124 |   120 |   113 |    95 |    77 |
| FIRECLAYMINES             |     4 |     1 |     6 |     7 |     1 |
| FISHPROCESSIGNANDNON-VE   |   271 |   207 |   264 |   294 |    75 |
| FLAVOURITEMINES           |     4 |     1 |     6 |     2 |     1 |
| FLOURMILLING              |   193 |   174 |   216 |   338 |    84 |
| FORWARDINGAGENCY          |   219 |   253 |   272 |   253 |   129 |
| FRUITORCHARDS             |    20 |    18 |    21 |    20 |     3 |
| FRUITS-VEG.PRESERVATION   |   278 |   236 |   338 |   409 |    74 |
| GARMENTSMAKING            |   941 |   864 |   976 |   873 |   422 |
| GAURGUMFACTORIES          |     5 |     2 |     6 |     9 |     2 |
| GENERALINSURANCE          |    46 |    43 |    53 |    40 |    46 |
| GLASS                     |   144 |   137 |   139 |   114 |    63 |
| GLUANDGELATINEFACTORIES   |     8 |    11 |     5 |     7 |     5 |
| GOLDMINES                 |    34 |    28 |    29 |    21 |    12 |
| GRAPHITEMINES             |    11 |     9 |     9 |    17 |     1 |
| GYPSUMMINES               |     6 |    18 |    18 |     8 |     1 |
| HEAVY-FINECHEMICALS       |   367 |   498 |   686 |   702 |   296 |
| HOSPITALS                 |  2847 |  2695 |  3401 |  2208 |  1238 |
| HOTEL                     |  2788 |  2547 |  2156 |  1551 |   954 |
| ICEORICECREAM             |    90 |    73 |    50 |    37 |    47 |
| INDIGO                    |     4 |     9 |     6 |     2 |     1 |

| INDL.-POWERALCOHOL                             | 7        | 15       | 22       | 11       | 2        |
|------------------------------------------------|----------|----------|----------|----------|----------|
| INDOLEUM                                       | 2        |          |          | 1        | 1        |
| INLANDWATERTRANSPORT                           | 61       | 82       | 74       | 73       | 25       |
| IRONANDSTEEL                                   | 1564     | 1574     | 1859     | 1704     | 659      |
| IRONOREMINES                                   | 104      | 80       | 72       | 74       | 17       |
| IRONOREPELLETS                                 | 43       | 36       | 33       | 28       | 11       |
| JUTE                                           | 9        | 5        | 9        | 18       | 11       |
| JUTEBAILINGORPRESSING                          | 29       | 33       | 26       | 31       | 7        |
| KATTHAMAKING                                   | 5        | 4        | 2        | 12       | 10       |
| KNOWLEDGEORTRAININGINST                        | 1242     | 1609     | 1840     | 2192     | 306      |
| KYANITEMINES                                   | 2        | 6        | 4        | 11       | 2        |
| LAC/SHELLAC                                    | 2        | 4        | 5        | 3        | 1        |
| LAUNDRY-LAUNDRYSERVICES                        | 113      | 63       | 70       | 73       | 39       |
| LEATHERPRODUCTS                                | 335      | 335      | 378      | 323      | 213      |
| LIGNITEMINES                                   | 7        | 16       | 10       | 24       | 7        |
| LIMESTONEMINES                                 | 38       | 33       | 40       | 32       | 5        |
| LINOLEUM                                       | 1        | 3        |          | 1        |          |
| LODGINGHOUSES,SSERVICEA                        | 265      | 299      | 247      | 239      | 171      |
| MAGNESITEMINES                                 | 10       | 2        | 4        | 5        |          |
| MANGANESEMINES                                 | 17       | 14       | 18       | 19       | 3        |
| MARBLEMINES                                    | 57       | 67       | 98       | 114      | 77       |
| MATCHES                                        | 19       | 6        | 14       | 12       | 10       |
| MEDICALPRACTITIONERS                           | 983      | 773      | 1123     | 903      | 214      |
| MESSES                                         | 56       | 34       | 18       | 24       | 41       |
| MICAMINES                                      | 1        | 2        |          | 3 25     | 4        |
| MICAMINES-MICAINDUSTRY MILKPRODUCTS            | 17 442   | 25 645   | 34 558   | 683      | 13 129   |
| MINERALOILREFINING                             | 42       | 45       | 43       | 55       | 21       |
| MIXEDPLANTATIONS                               | 89       | 110      | 113      | 147      | 33       |
|                                                | 280      | 239      | 274      | 305      | 316      |
| MUNICIPALCOUNCILS/CORPOR                       |          |          |          |          |          |
| MYROBALAN-VEG.TANNING NEWSPAPERESTABLISHMENTS  | 4 109    | 2 78     | 5 124    | 133      | 61       |
| NONEDIBLEOIL/FAT                               | 53       | 56       | 56       | 67       | 13       |
| NONFERROUSMETALANDALLO                         | 276      | 282      | 293      | 248      | 137      |
| OCHREMINES                                     | 48       | 37       | 24       | 21       | 3        |
| OTHERS                                         | 149230   | 121570   | 122506   | 108010   | 10699    |
| PAINTS-VARNISH                                 | 352      | 348      | 319      | 286      | 209      |
| PAPER                                          | 310      | 477      | 502      | 506      | 65       |
| PAPERPRODUCTS                                  | 201      | 212      | 329      | 206      | 230      |
| PEPPERPLANTATIONS                              | 5        | 1        | 1        | 5        | 2        |
| PETROLEUM/NAT.GASPRODUC                        | 184      | 315      | 395      | 320      | 116      |
| PETROLEUMNAT.GASREFINING                       | 169      | 134      | 178      | 175      | 102      |
| PICKERS                                        | 21       | 9        | 15       | 20       | 13       |
| PLASTICSPRODUCTS                               | 1117     | 1114     | 1386     | 1382     | 513      |
| PLYWOOD                                        | 226      | 209      | 310      | 223      | 153      |
| POULTRYFARMING                                 | 165      | 145      | 227      | 218      | 57       |
| PRINTING                                       | 508      | 541      | 546      | 562      | 260      |
|                                                | 11       | 17       | 23       | 18       | 3        |
| PRIVATEAIRPORTSANDJOINT PROCESSINGANDTREATMENT | 78       | 78       | 96       | 103      | 45       |
| QUARTXITEMINES                                 | 18       | 3        | 5        | 10       | 1        |
| QUARTZMINES                                    | 3        | 5        | 6        | 2        |          |
|                                                |          |          |          |          | 4        |
| REFRACTORIES                                   | 53       | 27       | 54       | 57       | 36       |
| RESEARCH INSTITUTE                             | 256      | 381      | 442      | 471      | 114 1006 |
| RESTAURANT RICEMILLING                         | 2317 637 | 2257 486 | 1879 437 | 1388 359 | 255      |
| ROADMOTORTRANSPORT                             | 1603     | 1573     | 1526     | 1338     | 873      |

| RUBBERPLANTATIONS         | 113    | 145    | 166    | 192    |      2 |
|---------------------------|--------|--------|--------|--------|--------|
| RUBBERPRODUCTS            | 122    | 152    | 155    | 129    |    151 |
| SALT                      | 33     | 35     | 44     | 35     |      8 |
| SANITARYWARE              | 134    | 154    | 148    | 164    |     66 |
| SAWMILLS                  | 13     | 15     | 10     | 7      |      2 |
| SCHOOL                    | 2351   | 2264   | 2345   | 2066   |   3193 |
| SCIENTIFICINSTITUTES      | 73     | 79     | 75     | 89     |     33 |
| SILICA(SAND)MINES         | 7      | 26     | 41     | 26     |      8 |
| SILIMINITEMINES           | 7      | 2      | 2      | 1      |     15 |
| SOAPSTONEMINES            | 17     | 17     | 19     | 17     |     78 |
| SOCIETIES/CLUBS/ASSOCIATI | 3      | 18     |        | 1      |      2 |
| SOCIETIESCLUBSORASSOCIAT  | 1265   | 1144   | 1697   | 991    |   1106 |
| SORTING/CLEANING/TEASING  | 69     | 55     | 62     | 55     |     49 |
| STARCH                    | 20     | 13     | 17     | 23     |     10 |
| STATIONERYPRODUCTS        | 161    | 131    | 149    | 166    |     55 |
| STEATITEMINES             | 2      | 4      | 2      | 5      |     10 |
| STEMMINGORREDRYINGOFTO    | 4      | 3      | 5      | 5      |      1 |
| STEVEDORING,LOADING-UNLOA | 56     | 71     | 97     | 110    |     44 |
| STONEQUARRIESFORCHIPSB    | 69     | 111    | 119    | 182    |     48 |
| STONEQUARRIESFORROOF-FL   | 103    | 81     | 111    | 132    |     22 |
| STONEWAREJARS             | 10     | 5      | 11     | 4      |      5 |
| STONEWAREPIPES            | 24     | 24     | 20     | 21     |     11 |
| STORAGE,TRANSPORTORDIST   | 432    | 391    | 593    | 523    |    473 |
| SUGAR                     | 144    | 135    | 121    | 119    |     27 |
| TEA                       | 172    | 157    | 197    | 216    |     29 |
| TEAPLANTATION             | 20     | 13     | 16     | 14     |      9 |
| TENTMAKING                | 46     | 20     | 22     | 16     |     67 |
| TEXTILES                  | 3268   | 3416   | 4155   | 3457   |   1357 |
| THEATERSHOLDINGDRAMATIC   | 25     | 18     | 20     | 23     |      2 |
| TILES                     | 147    | 188    | 223    | 209    |     95 |
| TOBACCOINDUSTRY           | 60     | 83     | 98     | 130    |     13 |
| TRADING-COMMERCIALESTAB   | 7668   | 8271   | 9965   | 9332   |   4595 |
| TRAVELAGENCIES            | 2455   | 1880   | 1708   | 1643   |    596 |
| UNIVERSITY                | 212    | 216    | 205    | 106    |     75 |
| UNIVERSITY,COLLEGE,SCHOOL | 27     | 24     | 10     |        |   1625 |
| WINDINGTHREADYARNREELIN   | 19     | 24     | 30     | 18     |     30 |
| WOODPRESERVATIONPLANTS    | 20     | 19     | 10     | 18     |     18 |
| WOODSEASONINGKILNS        | 3      | 9      | 20     | 8      |      3 |
| WOODWORKSHOP              | 253    | 250    | 254    | 229    |    132 |
| ZOOLOGICALGARDENS         | 6      | 6      | 5      | 10     |      8 |
| NA                        |        |        |        |        |  10572 |
| TOTAL                     | 294256 | 257470 | 269295 | 246104 | 117063 |

ANNEXURE-II

## ANNEXURE REFERRED TO IN REPLY TO PART (b) OF LOK SABHA UNSTARRED QUESTION NO.1002 BY SH. RAJU BISTA HON'BLE M.P. REGARDING EPFO SERVICES TO BE ANSWERED ON 29.07.2024

| CONTRIBUTION RECEIPT EPFO                        | CONTRIBUTION RECEIPT EPFO                                               | CONTRIBUTION RECEIPT EPFO                        | CONTRIBUTION RECEIPT EPFO                        | CONTRIBUTION RECEIPT EPFO                        | CONTRIBUTION RECEIPT EPFO                        | CONTRIBUTION RECEIPT EPFO                        | CONTRIBUTION RECEIPT EPFO                        |
|--------------------------------------------------|-------------------------------------------------------------------------|--------------------------------------------------|--------------------------------------------------|--------------------------------------------------|--------------------------------------------------|--------------------------------------------------|--------------------------------------------------|
| TOTALCONTRIBUTION RECEIVED (Amount in Rs. Crore) | TOTALCONTRIBUTION RECEIVED (Amount in Rs. Crore)                        | TOTALCONTRIBUTION RECEIVED (Amount in Rs. Crore) | TOTALCONTRIBUTION RECEIVED (Amount in Rs. Crore) | TOTALCONTRIBUTION RECEIVED (Amount in Rs. Crore) | TOTALCONTRIBUTION RECEIVED (Amount in Rs. Crore) | TOTALCONTRIBUTION RECEIVED (Amount in Rs. Crore) | TOTALCONTRIBUTION RECEIVED (Amount in Rs. Crore) |
| S. No.                                           | Political State/UT                                                      | Zonal Office                                     | 2018-19                                          | 2019-20                                          | 2020-21                                          | 2021-22                                          | 2022-23                                          |
| 1                                                | Andhra Pradesh                                                          | VIJAYWADA                                        | 3,144.66                                         | 3,576.41                                         | 3,477.59                                         | 4,128.61                                         | 4,792.50                                         |
| 2                                                | Telangana                                                               | HYDERABAD                                        | 9,214.73                                         | 10,686.53                                        | 11,253.01                                        | 14,138.75                                        | 17,382.50                                        |
| 3                                                | Karnataka                                                               | BENGALURU                                        | 19,349.76                                        | 23,132.03                                        | 24,287.71                                        | 37,048.20                                        | 53,147.63                                        |
| 4                                                | Karnataka &Goa                                                          | HUBLI                                            | 3,611.11                                         | 3,958.05                                         | 4,873.54                                         | 3,627.40                                         | 5,325.61                                         |
| 5                                                | Bihar & Jharkhand                                                       | PATNA                                            | 2,195.88                                         | 2,724.06                                         | 3,451.15                                         | 4,650.57                                         | 8,227.04                                         |
| 6                                                | Tamil Nadu & Puducherry                                                 | CHENNAI                                          | 11,406.94                                        | 12,936.21                                        | 12,410.15                                        | 14,987.22                                        | 18,082.40                                        |
| 7                                                | Tamil Nadu                                                              | COIMBATORE                                       | 4,825.19                                         | 5,299.91                                         | 4,682.83                                         | 5,409.81                                         | 6,407.07                                         |
| 8                                                | Delhi &Uttarakhand                                                      | DELHI                                            | 12,670.30                                        | 14,758.89                                        | 15,100.20                                        | 20,721.41                                        | 20,907.64                                        |
| 9                                                | Gujarat                                                                 | AHMEDABAD                                        | 8,354.91                                         | 9,527.73                                         | 11,709.96                                        | 10,575.67                                        | 13,904.98                                        |
| 10                                               | Haryana                                                                 | FARIDABAD                                        | 8,572.20                                         | 9,851.30                                         | 9,818.99                                         | 12,023.76                                        | 14,067.33                                        |
| 11                                               | Kerala &Lakshadweep                                                     | THIRUVANANTHAP URAM                              | 3,871.12                                         | 4,355.50                                         | 3,802.53                                         | 4,253.73                                         | 4,905.26                                         |
| 12                                               | Madhya Pradesh & Chattisgarh                                            | BHOPAL                                           | 4,124.49                                         | 4,695.35                                         | 4,592.18                                         | 5,091.99                                         | 5,823.04                                         |
| 13                                               | Maharashtra                                                             | BANDRA                                           | 13,022.36                                        | 15,228.08                                        | 15,238.74                                        | 18,981.46                                        | 24,408.46                                        |
| 14                                               | Maharashtra                                                             | THANE                                            | 10,711.65                                        | 12,469.05                                        | 12,535.16                                        | 14,751.14                                        | 17,331.94                                        |
| 15                                               | Maharashtra                                                             | PUNE                                             | 11,092.07                                        | 12,909.73                                        | 13,423.96                                        | 20,718.91                                        | 21,476.19                                        |
| 16                                               | Assam, Arunachal Pradesh, Meghalya, Tripura, Nagaland, Manipur& Mizoram | GUWAHATI                                         | 962.60                                           | 1,114.51                                         | 1,161.92                                         | 1,321.00                                         | 1,455.76                                         |
| 17                                               | Odisha                                                                  | BHUBANESHWAR                                     | 1,981.13                                         | 2,242.89                                         | 2,167.98                                         | 2,531.32                                         | 2,966.74                                         |
| 18                                               | Punjab & Himachal Pradesh                                               | CHANDIGARH                                       | 4,427.97                                         | 4,675.97                                         | 4,418.80                                         | 5,108.23                                         | 5,934.26                                         |
| 19                                               | Rajasthan                                                               | JAIPUR                                           | 2,884.42                                         | 3,359.75                                         | 3,156.07                                         | 4,001.16                                         | 4,533.04                                         |
| 20                                               | Uttar Pradesh                                                           | KANPUR                                           | 6,129.28                                         | 7,299.35                                         | 7,232.45                                         | 8,277.59                                         | 12,008.74                                        |
| 21                                               | West Bengal, A&N Islands & Sikkim                                       | KOLKATA                                          | 5,453.78                                         | 6,147.90                                         | 5,997.28                                         | 8,176.95                                         | 7,861.17                                         |
| 22                                               | Jammu & Kashmir & Ladakh                                                | Jammu & Kashmir                                  | -                                                | 105.08                                           | 2,077.94                                         | 1,618.61                                         | 569.38                                           |
|                                                  |                                                                         | TOTAL                                            | 1,48,006.56                                      | 1,71,054.28                                      | 1,76,870.14                                      | 2,22,143.50                                      | 2,71,518.69                                      |

Note:

1. This information is in respect of all 3 schemes of EPFO, i.e. EPF  Scheme-1952, EPS-95 and EDLI Scheme- 1976.

2. Information in respect of J&K is subsequent to merger of JKEPFO with  EPFO.

3. This information is based on Balance Sheet data.

| TOTAL PAYMENTS EPFO                 | TOTAL PAYMENTS EPFO                                                     | TOTAL PAYMENTS EPFO                 | TOTAL PAYMENTS EPFO                 | TOTAL PAYMENTS EPFO                 | TOTAL PAYMENTS EPFO                 | TOTAL PAYMENTS EPFO                 | TOTAL PAYMENTS EPFO                 |
|-------------------------------------|-------------------------------------------------------------------------|-------------------------------------|-------------------------------------|-------------------------------------|-------------------------------------|-------------------------------------|-------------------------------------|
| TOTAL PAYMENT (Amount in Rs. Crore) | TOTAL PAYMENT (Amount in Rs. Crore)                                     | TOTAL PAYMENT (Amount in Rs. Crore) | TOTAL PAYMENT (Amount in Rs. Crore) | TOTAL PAYMENT (Amount in Rs. Crore) | TOTAL PAYMENT (Amount in Rs. Crore) | TOTAL PAYMENT (Amount in Rs. Crore) | TOTAL PAYMENT (Amount in Rs. Crore) |
| S. No.                              | Political State/UT                                                      | Zonal Office                        | 2018-19                             | 2019-20                             | 2020-21                             | 2021-22                             | 2022-23                             |
| 1                                   | Andhra Pradesh                                                          | VIJAYWADA                           | 1,950.29                            | 2,606.29                            | 3,305.18                            | 3,686.75                            | 3,533.86                            |
| 2                                   | Telangana                                                               | HYDERABAD                           | 4,745.19                            | 5,135.34                            | 6,688.57                            | 7,657.57                            | 7,413.93                            |
| 3                                   | Karnataka                                                               | BENGALURU                           | 7,543.74                            | 7,912.94                            | 11,627.24                           | 12,730.36                           | 20,238.71                           |
| 4                                   | Karnataka& Goa                                                          | HUBLI                               | 2,352.26                            | 2,827.56                            | 3,657.59                            | 3,706.89                            | 3,880.21                            |
| 5                                   | Bihar & Jharkhand                                                       | PATNA                               | 1,476.91                            | 1,526.50                            | 2,278.34                            | 2,529.85                            | 3,408.71                            |
| 6                                   | Tamil Nadu & Puducherry                                                 | CHENNAI                             | 7,351.21                            | 6,847.87                            | 8,272.48                            | 8,846.29                            | 8,187.87                            |
| 7                                   | Tamil Nadu                                                              | COIMBATORE                          | 3,897.12                            | 4,366.57                            | 5,361.18                            | 5,293.47                            | 5,058.23                            |
| 8                                   | Delhi & Uttarakhand                                                     | DELHI                               | 7,472.87                            | 7,105.77                            | 9,311.07                            | 9,537.12                            | 11,025.16                           |
| 9                                   | Gujarat                                                                 | AHMEDABAD                           | 4,734.31                            | 5,321.56                            | 6,567.30                            | 7,054.28                            | 8,929.28                            |
| 10                                  | Haryana                                                                 | FARIDABAD                           | 3,593.67                            | 3,883.86                            | 5,621.27                            | 6,029.54                            | 6,257.45                            |
| 11                                  | Kerala& Lakshadweep                                                     | THIRUVANANTHAP URAM                 | 3,131.34                            | 3,468.57                            | 4,030.99                            | 4,131.00                            | 4,370.08                            |
| 12                                  | Madhya Pradesh & Chattisgarh                                            | BHOPAL                              | 2,589.72                            | 2,877.02                            | 4,126.06                            | 4,482.60                            | 4,184.48                            |
| 13                                  | Maharashtra                                                             | BANDRA                              | 4,926.89                            | 6,607.97                            | 5,753.07                            | 7,719.74                            | 8,431.97                            |
| 14                                  | Maharashtra                                                             | THAN E                              | 4,944.70                            | 5,905.63                            | 7,681.21                            | 8,120.68                            | 8,088.83                            |
| 15                                  | Maharashtra                                                             | PUNE                                | 6,370.97                            | 7,093.44                            | 8,725.94                            | 13,917.60                           | 10,100.50                           |
| 16                                  | Assam, Arunachal Pradesh, Meghalya, Tripura, Nagaland, Manipur &Mizoram | GUWAHATI                            | 623.96                              | 690.14                              | 904.05                              | 1,123.10                            | 1,239.59                            |
| 17                                  | Odisha                                                                  | BHUBANESHWAR                        | 1,352.80                            | 1,448.69                            | 1,808.02                            | 2,230.74                            | 2,193.30                            |
| 18                                  | Punjab & Himachal Pradesh                                               | CHANDIGARH                          | 3,047.02                            | 3,488.56                            | 4,056.63                            | 4,225.45                            | 4,220.05                            |
| 19                                  | Rajasthan                                                               | JAIPUR                              | 1,759.19                            | 2,000.50                            | 2,528.59                            | 2,806.89                            | 2,940.60                            |
| 20                                  | Uttar Pradesh                                                           | KANPUR                              | 3,770.01                            | 4,066.04                            | 5,255.25                            | 5,890.12                            | 7,672.28                            |
| 21                                  | West Bengal, A&N Islands & Sikkim                                       | KOLKATA                             | 3,546.11                            | 4,009.93                            | 4,890.74                            | 6,037.78                            | 6,615.69                            |
| 22                                  | Jammu & Kashmir & Ladakh                                                | Jammu & Kashmir                     | -                                   | -                                   | 8.69                                | 484.66                              | 752.41                              |
|                                     |                                                                         | TOTAL                               | 81,180.27                           | 89,190.78                           | 1,12,459.45                         | 1,28,242.49                         | 1,38,743.18                         |

Note:

1. This information is in respect of all 3 schemes of EPFO, i.e. EPF  Scheme-1952, EPS-95 and EDLI Scheme- 1976.
2. Information in respect of J&K is subsequent to merger of JKEPFO  with EPFO.
3. This information is based on Balance Sheet data.

## ANNEXURE REFERRED TO IN REPLY TO PART (d) OF LOK SABHA UNSTARRED QUESTION NO.1002 BY SH. RAJU BISTA HON'BLE M.P. REGARDING EPFO SERVICES TO BE ANSWERED ON 29.07.2024

## Details of Digital initiatives and Grievance Redressal Mechanism

1. EPFO  has  devised  various  redressal  mechanisms  in  both  online  and  offline  modes  wherein  the labourers/workers can lodge their problems/complaints with the concerned  authority in EPFO
2. The  workers  can  file  their  grievances  in  online  mode  through  portals  like  CPGRAMS,  EPFIGMS, UMANG APP.
3. Grievances can also be sent through offline mode in the form of DAKs and by physical visits to the concerned  office.    The  grievances  are  duly  acknowledged  and  resolution  is  provided  as  per provisions/rules for which a Public Relations Officer has been appointed in all the field offices.
4. The Department has further embarked on grass-root outreach to the hinterland of the Country through the  introduction of  NIDHI  AAPKE NIKAT wherein endeavour is made for on-spot redressal of the problems of workers.
5. The Organization has call centres which provide services in Hindi, English and ten vernacular languages.
6. Following reforms have also been introduced :
- Auto settlement of EPF Advance claims
- E-nomination special drive
- EDLI/Pension Calcutaor
- Filing of Digital Life Certificate  in any month
- Digi-locker facility
- NidhiApkeNIkat 2.0 awareness campaign
- Face recognition technology for DLC
- Online bulk transfer facility of PF accumulation from exempted to un-exempted establishment and vice-versa from November, 2020
- Auto Transfer of accounts for employees having one UAN allotment after 2012
- Auto transfer facility on change of employment for employees who joined after 01.10.2016
- Multi-location claim settlement
- Condition of submission of documents with advance claim has been removed
- Self-generation of UAN facility
- DSC/E-sign PDF uploading in employer unified portal
- E-pass book
- Online facility for joint declaration for KYC correction
- Aadhaar seeding has been mandatory to avoid mismatch of member details for employees joined after 01.09.2017
- Under Prayaas initiative PPO are handed over on the day of retirement.

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