Lok Sabha Question No. 3313 (UNSTARRED), answered on 2025-08-08
Subject: One Stop Centres and Shakti Sadans
Ministry: WOMEN AND CHILD DEVELOPMENT
Asked by: Shri Atul Garg

## GOVERNMENT OF INDIA MINISTRY OF WOMEN AND CHILD DEVELOPMENT

## LOK SABHA UNSTARRED QUESTION NO. 3313

TO BE ANSWERED ON 08.08.2025

## ONE STOP CENTRES AND SHAKTI SADANS

3313. SHRI ATUL GARG:

Will the Minister of Women and Child Development be pleased to state:

- (a) the  details  of  the  steps  being  taken  to  ensure  that  all  approved  One  Stop Centres  (OSCs)  become  operational  to  maximize  support  for  women  in distress;
- (b) the manner in which the Government proposes to enhance the resources/services provided at these centres to better assist women affected by violence;
- (c) whether any initiatives have been taken to increase public awareness about the  availability  of  OSCs  and  Shakti  Sadans  among  women  in  need  of assistance, if so, the details thereof; and
- (d) the manner in which the Government evaluate the effectiveness of the said centres  in  providing  integrated  support/rehabilitation  for  women  in  distress situations?

## ANSWER

## MINISTER OF STATE IN THE MINISTRY OF WOMEN AND CHILD DEVELOPMENT (SHRIMATI SAVITRI THAKUR)

(a) to (d): One Stop Centre (OSC) is a component of the Sambal vertical under the umbrella Mission Shakti. It provides integrated support and assistance under one roof to  women  affected  by  violence  and  those  in  distress,  both  in  private  and  public spaces. It provides services like medical aid, legal aid and advice, temporary shelter, police assistance and psycho-social counselling to needy women.

The implementation of scheme lies with the State Governments/UT Administrations. Further, once in a year, the Programme Approval Board monitors with States/UTs, the progress of activities under the scheme and reviews status of achievement of objectives. Apart from this, officials of the Ministry continuously review the scheme through meetings, video conferencing and by making field visits to States/UTs from time to time.

For early operationalisation of newly approved OSCs, a provision for starting the OSC in rented premises has been given as an interim measure. Further, the Ministry of Women and Child Development, along with State Governments/UT Administrations, is continuously working to strengthen the outreach, visibility, and effectiveness of the institutions  to  ensure  that  the  needy  women  can  access  the  support  of  One  Stop Centre and Shakti Sadan. Templates for signage, standees, information boards, and vehicle branding for One Stop Centres have been shared with States and UTs for display  at  prominent  public  locations.  Similarly,  Women  Helpline  (WHL)  -181  and Emergency Response Support System (ERSS)-112 are   24x7x365 toll-free helpline services readily available to needy women for information, assistance and support from OSC and Shakti Sadan.

Evaluation  of  the  schemes  of  the  Ministry,  including  the  One  Stop  Centre  (OSC) Scheme, was conducted during the Financial Year 2020-21 by NITI Aayog. The study found the relevance, effectiveness, and sustainability of the schemes as satisfactory.

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