Lok Sabha Question No. 1631 (UNSTARRED), answered on 2025-03-10
Subject: Problems in IT System of EPFO
Ministry: LABOUR AND EMPLOYMENT
Asked by: Shri Omprakash Bhupalsinh Alias Pavan Rajenimbalkar, Shri Sanjay Haribhau Jadhav

## GOVERNMENT OF INDIA MINISTRY OF LABOUR AND EMPLOYMENT

## LOK SABHA UNSTARRED QUESTION NO. 1631 TO BE ANSWERED ON 10.03.2025

## PROBLEMS IN IT SYSTEM OF EPFO

†1631. SHRI SANJAY HARIBHAU JADHAV: SHRI OMPRAKASH BHUPALSINH ALIAS PAVAN RAJENIMBALKAR:

Will the Minister of LABOUR AND EMPLOYMENT be pleased to state:

- (a)whether the Government has taken cognizance of the recurring problems  in  the  Information  Technology  (IT)  systems  of  the Employees' Provident Fund Organisation (EPFO), if so, the manner in which the said problem is being addressed;
- (b)whether the Government has conducted any investigation into the matter, if so, the details of the steps taken by the Government to
- address the problems;
- (c)whether the Government is contemplating to make comprehensive overhauling of EPFO's IT infrastructure, if so, the details thereof;
- (d)whether the Government has set any time limit for implementation
- of the upgradation works along with the details thereof;
- (e)whether the Government has received any representation from the regional  EPFO  Offices  with  regard  to  excess  work  load  and operational difficulties due to system's capacity; and
- (f)if so, the details thereof along with the measures being taken by
- the Government to address said issues, State-wise?

## ANSWER

## MINISTER OF STATE FOR LABOUR AND EMPLOYMENT (SUSHRI SHOBHA KARANDLAJE)

- (a) to (f): EPFO  has  undertaken  an  extensive  diagnostic  study, leading to several steps, such as storage upgrade and addressing high load on specific database server ports and  performance tuning etc.,  which  has  resulted  in  improvement  of  performance  of  IT systems.

During  FY  2024-25,  Software  interventions  have  been made in the existing Applications for ease of living and ease of doing business.  As  a  result  of  these  initiatives,  there  has  also  been an improvement  in  speed  of  the  processing  of  various  transaction requests of the members like claims etc. Further, simplification in the claims processing has provided relief  to  staff  and  officers  as  they now complete most tasks in their regular course of work.

As part of the EPFO 2.0 or Centralized IT Enabled System (CITES 2.01), the 'Field Office Applications' processes (Claims EPF, EDLI,  ECR,  Annual  Accounts,  User  Management,  Surrender  of Exemption) have been redeveloped with addition of new features and functionalities for a centralized database. CPPS (Centralized Pension Processing  System)  has  been  successfully  started  for  all the pensioners of EPFO across India. Now, the pensioners can get their pension through any branch of any Bank anywhere in India. A member profile correction facility has been made available to allow members to directly correct/update their details, thereby reducing dependency on employers. Further, the present requirement of routing the online transfer claim through either the past or the present employer has been dispensed with.

As part of EPFO 3.0, stakeholder consultations have been held for transforming EPFO into a future-ready, member-centric, and a technology-driven organization.

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