Lok Sabha Question No. 3101 (UNSTARRED), answered on 2025-03-19
Subject: Common Service Centres
Ministry: ELECTRONICS AND INFORMATION TECHNOLOGY
Asked by: Shri Pradyut Bordoloi

## GOVERNMENT OF INDIA MINISTRY OF ELECTRONICS AND INFORMATION TECHNOLOGY

## LOK SABHA

## UNSTARRED QUESTION. NO. 3101

TO BE ANSWERED ON: 19.03.2025

## COMMON SERVICE CENTRES

## 3101. SHRI PRADYUT BORDOLOI:

Will the Minister of ELECTRONICS AND INFORMATION TECHNOLOGY be pleased to state:

- (a) the number of Common Service Centres (CSCs) functional at the Gram Panchayat level, Statewise including the North Eastern Region (NER);
- (b)  the  number  of  CSCs  which  were  closed/shut  down  after  becoming  functional,  State-wise particularly in the NER and the common reasons therefor;
- (c) the average income of the Village Level Entrepreneurs (VLEs) in charge of CSCs, Statewise particularly for the NER;
- (d)  the  average  internet  speed  available  in  CSCs,  State-wise  particularly  in  the  NER  and  the national average for the same; and
- (e) the number of transactions carried out via CSCs in the NER during the last five years?

## ANSWER

## MINISTER OF STATE FOR ELECTRONICS AND INFORMATION TECHNOLOGY (SHRI JITIN PRASADA)

(a) to (e):    Common Services Centre (CSC) programme is an initiative of Government of India for enabling easy access to  services for citizens.  CSCs are the  access  points  for  delivery  of  various services to citizens. CSCs are operated by village level entrepreneurs. CSC e-Governance Services India  Limited,  acts  as  a  coordinating  agency  to  enable  on  boarding  and  delivery  of  services centrally through its Digital Seva technology platform.

CSC e-Governance Services India Limited has apprised that as on 31.01.2025, a total of 5,97,441 CSCs are operational across the country, with 4,73,357 CSCs functioning at the Gram Panchayat (GP)  level.  State  wise  status  of  CSC  Rollout  as  on  Jan  2025  including  North  Eastern  Region (NER), is at Annexure-I. The number of transactions carried out via CSCs in the NER is provided in Annexure II.

CSC e-Governance  Services  India  Limited  has  apprised  that  a  total  of  13,664  CSCs  across  the country  including  NER  have  been  closed  due  to  various  reasons,  including  operational  and administrative  challenges  such  as  low  footfall,  sustainability  and  reliability  of  stable  internet connectivity. The status in respect of closed CSCs in NER is at Annexure-III.

Further,  CSC  SPV  has  apprised  that  VLEs  (Village  Level  Entrepreneurs)  operating  CSCs  are entrepreneurs and their income is dependent on the services provided by them and local demand, for which they receive a prescribed amount of commission for delivery of services. The revenuesharing  between  CSC  SPV  and  VLEs  is  in  the  ratio  20:80.  It  may  be  noted  that  no  monetary support  is  provided  by  the  CSC  SPV  to  the  VLEs.  Further,  VLEs  choose  various  speeds  from various Internet service provider as per requirement and availability for the functioning of the CSC centers.

********

Annexure-I .

| STATUS OFCSC ROLLOUTAS ON JANUARY-2025   | STATUS OFCSC ROLLOUTAS ON JANUARY-2025   | STATUS OFCSC ROLLOUTAS ON JANUARY-2025   |
|------------------------------------------|------------------------------------------|------------------------------------------|
| State/UT                                 | Functional CSCs (Urban + Rural)          | Functional CSCs at GP level              |

| ANDAMAN &NICOBAR   | 92       | 68       |
|--------------------|----------|----------|
| ANDHRAPRADESH      | 13,015   | 9,620    |
| ARUNACHALPRADESH   | 275      | 205      |
| ASSAM              | 15,821   | 14,502   |
| BIHAR              | 56,556   | 50,383   |
| CHANDIGARH         | 117      | 9        |
| CHHATTISGARH       | 20,782   | 16,601   |
| Dadra &NH, D&D     | 160      | 113      |
| DELHI              | 4573     | 0        |
| GOA                | 280      | 210      |
| GUJARAT            | 18,638   | 13,300   |
| HARYANA            | 20,074   | 14,044   |
| HIMACHALPRADESH    | 6,407    | 5,662    |
| JAMMU &KASHMIR     | 7,933    | 6,685    |
| JHARKHAND          | 25,369   | 22,309   |
| KARNATAKA          | 19,129   | 14,910   |
| KERALA             | 9,948    | 7,965    |
| LADAKH             | 79       | 66       |
| LAKSHADWEEP        | 22       | 22       |
| MADHYAPRADESH      | 50,434   | 38,242   |
| MAHARASHTRA        | 59,149   | 44,328   |
| MANIPUR            | 1,093    | 888      |
| MEGHALAYA          | 1,134    | 1,027    |
| MIZORAM            | 602      | 432      |
| NAGALAND           | 541      | 364      |
| ODISHA             | 23,496   | 20,798   |
| PUDUCHERRY         | 319      | 184      |
| PUNJAB             | 10,058   | 7,021    |
| RAJASTHAN          | 23,770   | 18,831   |
| SIKKIM             | 233      | 199      |
| TAMILNADU          | 19,562   | 13,506   |
| TELANGANA          | 8,381    | 5,553    |
| TRIPURA            | 2,010    | 1,647    |
| UTTAR PRADESH      | 1,42,356 | 1,13,664 |
| UTTARAKHAND        | 9,498    | 7,047    |
| WEST BENGAL        | 25,535   | 22,952   |
| TOTAL              | 5,97,441 | 4,73,357 |

Annexure-II

| STATE WISE TRANSACTION NORTH EASTERN REGION FY-20-21 TO FY-24- 25   | STATE WISE TRANSACTION NORTH EASTERN REGION FY-20-21 TO FY-24- 25   | STATE WISE TRANSACTION NORTH EASTERN REGION FY-20-21 TO FY-24- 25   | STATE WISE TRANSACTION NORTH EASTERN REGION FY-20-21 TO FY-24- 25   | STATE WISE TRANSACTION NORTH EASTERN REGION FY-20-21 TO FY-24- 25   | STATE WISE TRANSACTION NORTH EASTERN REGION FY-20-21 TO FY-24- 25   |
|---------------------------------------------------------------------|---------------------------------------------------------------------|---------------------------------------------------------------------|---------------------------------------------------------------------|---------------------------------------------------------------------|---------------------------------------------------------------------|
| State                                                               | 2020-21                                                             | 2021-22                                                             | 2022-23                                                             | 2023-24                                                             | 2024-25 (Apr'24-Jan'25)                                             |
| ARUNACHAL PRADESH                                                   | 0.89                                                                | 1.39                                                                | 1.70                                                                | 1.28                                                                | 1.42                                                                |
| ASSAM                                                               | 41.05                                                               | 75.28                                                               | 88.81                                                               | 138.60                                                              | 115.02                                                              |
| MANIPUR                                                             | 4.01                                                                | 6.11                                                                | 4.03                                                                | 2.89                                                                | 3.01                                                                |
| MEGHALAYA                                                           | 2.32                                                                | 4.64                                                                | 4.50                                                                | 10.10                                                               | 8.69                                                                |
| MIZORAM                                                             | 0.48                                                                | 1.09                                                                | 1.81                                                                | 2.80                                                                | 2.75                                                                |
| NAGALAND                                                            | 1.08                                                                | 3.44                                                                | 2.11                                                                | 3.60                                                                | 2.16                                                                |
| SIKKIM                                                              | 0.63                                                                | 0.91                                                                | 0.83                                                                | 0.81                                                                | 0.52                                                                |
| TRIPURA                                                             | 11.56                                                               | 22.02                                                               | 20.00                                                               | 34.50                                                               | 16.72                                                               |
| Grand Total                                                         | 62.01                                                               | 114.88                                                              | 123.81                                                              | 194.58                                                              | 150.30                                                              |

.

## Annexure III

| STATUS OFCSC CLOSEDAS ON JANUARY-2025   | STATUS OFCSC CLOSEDAS ON JANUARY-2025   |
|-----------------------------------------|-----------------------------------------|
| State/UT                                | No of CSCs                              |
| ANDAMAN &NICOBAR                        | 0                                       |
| ANDHRAPRADESH                           | 653                                     |
| ARUNACHALPRADESH                        | 5                                       |
| ASSAM                                   | 96                                      |
| BIHAR                                   | 568                                     |
| CHANDIGARH                              | 4                                       |
| CHHATTISGARH                            | 571                                     |
| Dadra &NH, D&D                          | 6                                       |
| DELHI                                   | 20                                      |
| GOA                                     | 33                                      |
| GUJARAT                                 | 63                                      |
| HARYANA                                 | 270                                     |
| HIMACHALPRADESH                         | 65                                      |
| JAMMU &KASHMIR                          | 194                                     |
| JHARKHAND                               | 848                                     |
| KARNATAKA                               | 476                                     |
| KERALA                                  | 51                                      |
| LADAKH                                  | 7                                       |
| LAKSHADWEEP                             | 0                                       |
| MADHYAPRADESH                           | 516                                     |
| MAHARASHTRA                             | 3,885                                   |
| MANIPUR                                 | 26                                      |
| MEGHALAYA                               | 39                                      |
| MIZORAM                                 | 1                                       |
| NAGALAND                                | 3                                       |
| ODISHA                                  | 183                                     |
| PUDUCHERRY                              | 7                                       |
| PUNJAB                                  | 62                                      |
| RAJASTHAN                               | 1,363                                   |
| SIKKIM                                  | 23                                      |
| TAMILNADU                               | 158                                     |
| TELANGANA                               | 27                                      |
| TRIPURA                                 | 111                                     |
| UTTAR PRADESH                           | 2,570                                   |
| UTTARAKHAND                             | 191                                     |
| WEST BENGAL                             | 569                                     |
| TOTAL                                   | 13,664                                  |

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