Lok Sabha Question No. 5221 (UNSTARRED), answered on 2025-04-02
Subject: Common Service Centres in Rajasthan
Ministry: ELECTRONICS AND INFORMATION TECHNOLOGY
Asked by: Shri Chandra Prakash Joshi

## GOVERNMENT OF INDIA MINISTRY OF ELECTRONICS AND INFORMATION TECHNOLOGY

## LOK SABHA

## UNSTARRED QUESTION NO. 5221

TO BE ANSWERED ON: 02.04.2025

## COMMON SERVICE CENTRES IN RAJASTHAN

## †5221.  SHRI CHANDRA PRAKASH JOSHI:

Will  the  Minister  of  ELECTRONICS  AND  INFORMATION  TECHNOLOGY  be  pleased  to state:

- (a)  the  total  number  of  Common  Service  Centres  operating  in  the  State  of  Rajasthan,  districtwise;
- (b) the total number of Common Service Centres targeted to be set up in Rajasthan along with the targeted year by which the said centres are likely to be set up;
- (c)  whether  the  Government  has  received  any  complaints  regarding  demand  of  unnecessary charges at Common Services Centres; and
- (d) if so, the details thereof?

## ANSWER

## MINISTER OF STATE FOR ELECTRONICS AND INFORMATION TECHNOLOGY (SHRI JITIN PRASADA)

(a):  Common Services Centres (CSCs) are set up by Village Level Entrepreneurs (VLEs) and are  an  initiative  of  Ministry  of  Electronics  and  Information  Technology,  Government  of  India through CSC e-Governance Services India Limited, a special purpose vehicle (SPV) set up for this  purpose.  The  CSC  initiative  (i.e.  CSC  2.0  project)  aims  to  connect  government  to  rural citizens by delivering services to citizens till Gram Panchayat level. Common Services Centres (CSCs) deliver over 800 services including government services, financial services and services related  to  Aadhaar,  various  social  welfare  schemes,  education,  telemedicine,  travel  bookings, utility payments, etc.

CSC e-Governance Services India Limited has apprised that as on 28.02.2025, a total of 5,72,664 CSCs are functional across the country, with 4,51,880 CSCs functional at the Gram Panchayat (GP) level.  In Rajasthan, 20,914 CSCs are currently functional, including 16,356 at the Gram Panchayat level. The district-wise status of operational/functional CSCs is at Annexure-I .

(b):  The Project CSC 2.0 was envisaged to expand of CSCs till Gram panchayat level with at least one CSC in each Gram Panchayat and to provide access of e-services to the citizens. CSC e-Governance Services India Limited has apprised that all 11,340 Gram Panchayats in Rajasthan have been covered with at least one CSC.

(c) and (d):  CSC e-Governance Services India Limited apprised that during the current financial year (2024-25), 67 complaints have been received regarding the demand for unnecessary charges at  CSCs  through  the  CSC's  helpline,  District  Administration,  and  CPGRAMS  portal.  Each complaint undergoes a thorough investigation, and corrective actions are taken, including:

-  Immediate  blocking  of  the  CSC  ID  of  the  concerned  VLEs  until  the  investigation  is completed.
-  Issuance of show cause notices to the respective VLEs.

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Annexure-I

## DISTRICT WISE NUMBER OF FUNCTIONAL CSCs in RAJASTHAN AS ON FEBRUARY-2025

|   S.No | District_Name   |   Total (Urban+Rural) |   Rural |   Urban |
|--------|-----------------|-----------------------|---------|---------|
|      1 | Ajmer           |                   560 |     391 |     169 |
|      2 | Alwar           |                   530 |     439 |      91 |
|      3 | Anoopgarh       |                   193 |     169 |      24 |
|      4 | Balotra         |                   304 |     286 |      18 |
|      5 | Banswara        |                   593 |     534 |      59 |
|      6 | Baran           |                   614 |     500 |     114 |
|      7 | Barmer          |                   494 |     460 |      34 |
|      8 | Beawar          |                   235 |     179 |      56 |
|      9 | Bharatpur       |                   487 |     330 |     157 |
|     10 | Bhilwara        |                   574 |     447 |     127 |
|     11 | Bikaner         |                   534 |     372 |     162 |
|     12 | Bundi           |                   493 |     390 |     103 |
|     13 | Chittorgarh     |                   465 |     388 |      77 |
|     14 | Churu           |                   657 |     490 |     167 |
|     15 | Dausa           |                   562 |     474 |      88 |
|     16 | Deeg            |                   271 |     203 |      68 |
|     17 | Dholpur         |                   499 |     390 |     109 |
|     18 | Didwana         |                   445 |     358 |      87 |
|     19 | Dudu            |                    91 |      91 |       0 |
|     20 | Dungarpur       |                   330 |     314 |      16 |
|     21 | Ganganagar      |                   355 |     249 |     106 |
|     22 | Gangapurcity    |                   197 |     154 |      43 |
|     23 | Hanumangarh     |                   712 |     564 |     148 |
|     24 | Jaipur          |                   824 |     295 |     529 |
|     25 | Jaipur Gramin   |                   458 |     412 |      46 |
|     26 | Jaisalmer       |                   174 |     154 |      20 |
|     27 | Jalore          |                   320 |     283 |      37 |
|     28 | Jhalawar        |                   775 |     658 |     117 |

|   28 | Jhunjhunu        |   461 |   335 |   126 |
|------|------------------|-------|-------|-------|
|   30 | Jodhpur          |   318 |   125 |   193 |
|   31 | Jodhpur Gramin   |   471 |   430 |    41 |
|   32 | Karauli          |   393 |   284 |   109 |
|   33 | Kekri            |   230 |   188 |    42 |
|   34 | Khairthal-Tijara |   200 |   151 |    49 |
|   35 | Kota             |   724 |   359 |   365 |

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