Lok Sabha Question No. 1061 (UNSTARRED), answered on 2023-12-08
Subject: Utilization of Women Helpline Service
Ministry: WOMEN AND CHILD DEVELOPMENT
Asked by: Jyotsna Charandas Mahant

## GOVERNMENT OF INDIA MINISTRY OF WOMEN AND CHILD DEVELOPMENT

## LOK SABHA UNSTARRED QUESTION NO. 1061

TO BE ANSWERED ON 08.12.2023

## UTILIZATION OF WOMEN HELPLINE SERVICE

## 1061.  SHRIMATI JYOTSNA CHARANDAS MAHANT:

Will the Minister of Women and Child Development be pleased to state:

- (a) whether 24 hour emergency and nonemergency response system is provided in public and private institutions for the safety and assistance of women through the women helpline facility;
- (b) if so, the number and details of women helpline established in the country to provide the said assistance and help, State-wise including Chhattisgarh;
- (c) whether help and support along with housing and counselling is provided to the victims of domestic abuse; and
- (d) if  so,  the details and the number of the said women victims who have been provided the said facility in Chhattisgarh during the last three years?

## ANSWER

## MINISTER OF WOMEN AND CHILD DEVELOPMENT (SHRIMATI SMRITI ZUBIN IRANI)

(a) to (d): The Ministry of Women and Child Development has been implementing the erstwhile  the  scheme of  Women  Helpline  (WHL)  since 01.04.2015.  WHL  has  now become a component of Sambal sub-scheme under Mission Shakti w.e.f 01.04.2022 which  aims  to  provide  24X7  emergency  and  non-emergency  response  through telephonic short-code 181 to women, both in public and private spaces by linking them with  appropriate  authorities  such  as  Police,  One  Stop  Centres,  Hospitals,  Legal Services Authorities etc.

Women Help Lines (WHLs) also help and support women in distress including victims of domestic abuse with counselling services in addition to providing information about women welfare schemes and programs across the country. Presently, WHL is functional in 35 States/ UTs including State of Chhattisgarh. Since inception of the scheme, WHLs have assisted over 69.75 lakh women across the country including 20124 women including victims of domestic abuse in the State of Chhattisgarh. The details of State/UT-wise total calls registered and women assisted since inception of the scheme are at Annexure .

ANNEXURE REFERRED TO IN REPLY TO PART (a) to (d) OF THE LOK SABHA UNSTARRED  QUESTION  NO.  1061  FOR  08.12.2023  ASKED  BY  SHRIMATI  JYOTSNA CHARANDAS MAHANT  REGARDING 'UTILIZATION OF WOMEN  HELPLINE SERVICE'

The  details  of  State/UT-wise  total  calls  registered  and  women  assisted  from 1.4.2015 to 30.09.2023

| S. No.   | State / UT                               |   Calls registered/ received |   Women assisted |
|----------|------------------------------------------|------------------------------|------------------|
| 1        | Andaman and Nicobar Islands              |                         2267 |              206 |
| 2        | Andhra Pradesh                           |                      1279677 |            10809 |
| 3        | Arunachal Pradesh                        |                         7820 |             1593 |
| 4        | Assam                                    |                       362042 |            13960 |
| 5        | Bihar                                    |                       682517 |             6795 |
| 6        | Chandigarh                               |                        86015 |            76525 |
| 7        | Chattishgarh                             |                       691927 |            20124 |
| 8        | Dadra and Nagar Haveli and Daman and Diu |                          432 |              432 |
| 9        | Delhi                                    |                      4083792 |          3946112 |
| 10       | Goa                                      |                        56795 |            39969 |
| 11       | Gujarat                                  |                      1265839 |          1265839 |
| 12       | Haryana                                  |                        69705 |            17153 |
| 13       | Himachal Pradesh                         |                        53331 |            41608 |
| 14       | Jammu and Kashmir and Ladakh             |                         9148 |             8998 |
| 15       | Jharkhand                                |                        98461 |            41397 |
| 16       | Karnataka                                |                       404129 |            32162 |
| 17       | Kerala                                   |                       273076 |           133908 |
| 18       | Lakshadweep                              |                            0 |                0 |
| 19       | Madhya Pradesh                           |                       200726 |            60820 |
| 20       | Maharashtra                              |                        24870 |            24495 |
| 21       | Manipur                                  |                        33784 |              928 |
| 22       | Meghalaya                                |                        33396 |             2945 |
| 23       | Mizoram                                  |                        15405 |            14640 |
| 24       | Nagaland                                 |                         4843 |             3110 |
| 25       | Odisha                                   |                       138063 |            42033 |
| 26       | Puducherry                               |                          163 |                3 |
| 27       | Punjab                                   |                       220257 |           219713 |
| 28       | Rajasthan                                |                        62444 |            60623 |
| 29       | Sikkim                                   |                        59380 |              503 |
| 30       | Tamil Nadu                               |                       756553 |            91713 |
| 31       | Telangana                                |                      1888793 |            60728 |
| 32       | Tripura                                  |                          434 |              412 |
| 33       | Uttar Pradesh                            |                       721322 |           721322 |
| 34       | Uttarakhand                              |                        14290 |            14290 |
| 35       | West Bengal*                             |                            0 |                0 |
|          | Total                                    |                     13601696 |          6975868 |

*****