Lok Sabha Question No. 661 (UNSTARRED), answered on 2025-07-23
Subject: District Level Consumer Grievance Redressal Commission in Daman
Ministry: CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION
Asked by: Shri Patel Umeshbhai Babubhai

## Government of India

## Ministry of Consumer Affairs, Food and Public Distribution Department of Consumer Affairs

## LOK SABHA UNSTARRED QUESTION NO. 661 TO BE ANSWERED ON 23.07.2025

## DISTRICT LEVEL CONSUMER GRIEVANCE REDRESSAL COMMISSION IN DAMAN

661. SHRI PATEL UMESHBHAI BABUBHAI: (OIH)

## Will the Minister of CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION be pleased to state:

- (a) whether any District Level Consumer Grievance Redressal Commission is functional in Daman;
- (b) if so, the details of its functions;
- (c) the names of chairperson and the members of said Commission, in case it is functional;
- (d) the number of complaints/cases registered by the Commission during the last five years including the number of complaints/cases disposed of;
- (e) the number of cases in which appeals have been filed against the decision of the Commission along with the details thereof; and
- (f) whether it is not a violation of the provisions of the Consumer Protection Act-2019, in case of the said  Commission is  not functional  and  if  so,  the  details  thereof  including  the  steps  taken  by  the Government in this regard?

## ANSWER

## THE MINISTER OF STATE CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION (SHRI B.L. VERMA)

(a) to (f) : The  Consumer  Protection  Act,  2019  provides  for  a  three  tier  quasi-judicial  machinery  at District, State and National level commonly known as 'Consumer Commissions' for protection of the rights of consumers and to provide simple and speedy redressal of consumer disputes including those related with unfair trade practices. The Consumer Commissions are empowered to give relief of a specific nature and award compensation to consumers, wherever appropriate.

The  District  Consumer  Disputes  Redressal  Commission  (DCDRC)  have  jurisdiction  to  entertain complaints where the value of the goods or services paid as consideration does not exceed fifty lakh rupees.

At present, the post of President, DCDRC, Daman is vacant and Shri Ashwini S. Agrawal is working as Member, DCDRC, Daman. The filling up of the vacancies in the Consumer Commissions is an ongoing process. Under the provisions of the Consumer Protection Act, 2019, it is the responsibility of the State Governments to  fill  up  the  vacancies  of  President  and  Members  in  the  State  Commissions  and  District Commissions. Further, as per Rule 6(4) of the Consumer Protection (Qualification for appointment, method of  recruitment,  procedure  of  appointment,  term  of  office,  resignation  and  removal  of  the  President  and members of the State Commission and District Commission) Rules, 2020, the process of appointments shall be  initiated  by  the  State  Government  atleast  6  months  before  the  vacancy  arises.  Also,  the  Central Government  has  been  continuously  taking  up  with  the  State  Governments/UT  Administrations  for expeditious filling up of the existing and anticipated vacancies of President and Members of the Consumer Commissions.

The complaints filed and disposed in Daman District Consumer Disputes Redressal Commission during the last five years are 48 and 04 respectively and no appeals were filed thereof.

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