Lok Sabha Question No. 4438 (UNSTARRED), answered on 2025-08-20
Subject: Digital Studio Shrishti
Ministry: PERSONNEL, PUBLIC GRIEVANCES AND PENSIONS
Asked by: Smt. Mahima Kumari Mewar, Dr. Nishikant Dubey, Shri Praveen Patel

## GOVERNMENT OF INDIA MINISTRY OF PERSONNEL, PUBLIC GRIEVANCES AND PENSIONS (DEPARTMENT OF PERSONNEL & TRAINING)

## LOK SABHA UNSTARRED QUESTION NO. 4438

(ANSWERED ON 20.08.2025)

## DIGITAL STUDIO SHRISHTI

## 4438. SMT. MAHIMA KUMARI MEWAR: SHRI PRAVEEN PATEL: DR. NISHIKANT DUBEY:

Will the PRIME MINISTER be pleased to state:

(a) the details of specific objectives and expected outcomes of the newly launched Digital Studio 'Shrishti' at IIPA;

- (b) the manner in which 'Shrishti' will support the objectives of Mission Karmayogi by enhancing digital content creation and knowledge dissemination among Government functionaries and scholars;
- (c) the measures put in place to ensure the effective utilisation of 'Shrishti' for capacity building across various Ministries and Departments; and
- (d) the manner in which the newly launched initiatives such as AI-driven dashboards, legal training for nodal officers and the Special Campaign 2.0 will improve grievance redressal mechanisms and prevent avoidable pension disputes in the future?

## ANSWER

## MINISTER OF STATE IN THE MINISTRY OF PERSONNEL, PUBLIC GRIEVANCES AND PENSIONS AND MINISTER OF STATE IN THE PRIME MINISTER'S OFFICE (DR. JITENDRA SINGH)

(a) to (c): The Digital Studio 'Shrishti' at the Indian Institute of Public Administration (IIPA) has  been established to  enhance digital content creation, capacity  building,  and knowledge dissemination for Government functionaries, scholars, and policy practitioners. The objectives include:

- (i) Facilitating the creation of professional digital content;
- (ii) Contributing to the digital learning ecosystem;
- (iii) Supporting Ministries and Government Departments in training initiatives; and
- (iv) Promoting knowledge sharing and best practices through digital mediums.

'Shrishti' supports the objectives of Mission Karmayogi by providing dedicated infrastructure for  high-quality  digital  content  creation  and  dissemination.  The  content  developed  can  be uploaded on iGoT platform to facilitate continuous learning, competency enhancement, and capacity building of Government functionaries in line with the vision of Mission Karmayogi. 'Shrishti' is equipped with state-of-the-art audio-visual facilities to enable the production of high-quality digital  training  content.  Ministries  and  Departments  can  utilise  these  facilities

for  designing and developing impactful digital learning modules, ensuring wider reach and effective utilisation for capacity building across Government.

(d):  Special Campaign 2.0 was conducted, during the period July 1-31, 2025, for timely and qualitative redressal  of  grievances of  Family Pensioners  and  Super  Senior Pensioners, in a mission  mode  approach  and  in  close  coordination  with  all  stake  holders  viz.  Ministries/ Departments, Banks etc. The guidelines for the successful execution of the Special Campaign 2.0 were issued by Department of Pensions & Pensioners' Welfare on 10.06.2025.

During the Campaign, 'Whole of the Government approach' was adopted in the cases involving multiple stakeholders resulting in the redressal of complicated long- pending cases. This  has  helped  in  faster  redressal  of  pension  related  grievances  and  in  bringing  about behavioral  changes  in  concerned  Pension  dealing  Officers.  Moreover,  the  Campaign  has increased  awareness  about  grievance  redressal  mechanism  amongst  the  pensioners.  The coordinated efforts of 51 Ministries /Departments resulted in redressal of 86% cases out of the total 2210 identified cases and in bringing down the redressal time.

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