Lok Sabha Question No. 3453 (UNSTARRED), answered on 2023-08-10
Subject: Complaint Cell of MSMEs
Ministry: MICRO,SMALL AND MEDIUM ENTERPRISES
Asked by: Sunil Kumar Mondal

## GOVERNMENT OF INDIA MINISTRY OF MICRO, SMALL AND MEDIUM ENTERPRISES

## LOK SABHA UNSTARRED QUESTION NO. 3453 TO BE ANSWERED ON 10.08.2023

## COMPLAINT CELL OF MSMEs

3453. SHRI SUNIL KUMAR MONDAL:

Will the Minister of MICRO, SMALL AND MEDIUM ENTERPRISES be pleased to state:

- (a) the details of the grievances registered through complaint cell of Micro, Small and Medium Enterprises (MSMEs) and the action taken in this regard for quick resolution during last three years and the current year, State/UT-wise; and
- (b) the future initiatives taken by the Government in this regard?

## ANSWER

## MINISTER OF STATE FOR MICRO, SMALL AND MEDIUM ENTERPRISES (SHRI BHANU PRATAP SINGH VERMA)

(a) & (b): Ministry  of  MSME  launched  an  online  Portal  'CHAMPIONS'  on  01.06.2020  to facilitate MSMEs for quick resolution of their grievances.

Since inception of the 'CHAMPIONS' portal and upto 31.07.2023, 68,617 grievances have been received, out of which 68,272 grievances have been replied.

Ministry of MSME's key initiatives under CHAMPIONS Portal are as under:

- (i) A network of 69 Control Rooms have been set in Hub & Spoke model for real time on-line monitoring and redressal of grievances of MSMEs.
- (ii) The  Ministry  has    onboarded  nodal  officers  from  Banks,  Central  Government Ministries/Departments, State Governments, CPSEs to deal with various issues related to  finance,  delayed  payments,  public  procurement  policy,  udyam  registration  and different schemes of Central and State Government.
- (iii) Localization of 'CHAMPIONS' portal in 11 languages to increase public outreach and information dissemination.
- (iv) Provision of Chat Bot for quick grievance redressal.
- (v) Feedback Mechanism and MIS for capturing real time feedback and its analysis.

State/UT-wise detail of grievances received & replied on 'CHAMPIONS' portal for the last three years and the current year is placed at Annexure.

****

## Annexure referred to in reply to part (a) & (b) of the Lok Sabha Unstarred Question No. 3453 for answer on 10.08.2023

State/UT-wise number of grievances received & replied on 'CHAMPIONS' portal for the last three years and the current year.

(In numbers)

|       |                                        | 2020-21             | 2020-21           | 2021-22             | 2021-22       | 2022-2023           | 2022-2023         | 2023-2024 (upto 31.07.2023)   | 2023-2024 (upto 31.07.2023)   |
|-------|----------------------------------------|---------------------|-------------------|---------------------|---------------|---------------------|-------------------|-------------------------------|-------------------------------|
| S.    | STATE/UT                               | Grievances Received | Replied as of now | Grievances Received | Replied as of | Grievances Received | Replied as of now | Grievances Received           | Replied as of now             |
| No. 1 | MAHARASHTRA                            | 5330                | 5272              | 2939                | now 2935      | 3029                | 3047              | 1417                          | 1415                          |
| 2     | UTTAR PRADESH                          | 3274                | 3238              | 1248                | 1264          | 1426                | 1426              | 664                           | 645                           |
| 3     | TAMIL NADU                             | 2624                | 2606              | 1115                | 1106          | 1588                | 1590              | 757                           | 760                           |
| 4     | GUJARAT                                | 2124                | 2103              | 1131                | 1138          | 1018                | 1016              | 533                           | 535                           |
| 5     | DELHI                                  | 2074                | 2049              | 848                 | 858           | 868                 | 865               | 355                           | 346                           |
| 6     | KARNATAKA                              | 1865                | 1854              | 924                 | 924           | 845                 | 829               | 329                           | 346                           |
| 7     | WEST BENGAL                            | 1732                | 1717              | 671                 | 674           | 1239                | 1245              | 497                           | 474                           |
| 8     | RAJASTHAN                              | 1506                | 1490              | 602                 | 611           | 746                 | 738               | 382                           | 387                           |
| 9     | HARYANA                                | 1317                | 1287              | 672                 | 697           | 637                 | 623               | 275                           | 266                           |
| 10    | MADHYA PRADESH                         | 1155                | 1141              | 530                 | 538           | 561                 | 556               | 225                           | 225                           |
| 11    | TELANGANA                              | 939                 | 930               | 689                 | 675           | 544                 | 558               | 233                           | 236                           |
| 12    | KERALA                                 | 782                 | 764               | 419                 | 436           | 331                 | 318               | 134                           | 129                           |
| 13    | BIHAR                                  | 755                 | 740               | 569                 | 570           | 622                 | 629               | 363                           | 356                           |
| 14    | ODISHA                                 | 716                 | 711               | 311                 | 312           | 331                 | 328               | 126                           | 129                           |
| 15    | PUNJAB                                 | 714                 | 707               | 398                 | 404           | 456                 | 448               | 256                           | 263                           |
| 16    | JHARKHAND                              | 611                 | 590               | 270                 | 284           | 303                 | 305               | 179                           | 164                           |
| 17    | ANDHRA PRADESH                         | 543                 | 537               | 390                 | 392           | 531                 | 526               | 209                           | 211                           |
| 18    | ASSAM                                  | 383                 | 381               | 166                 | 167           | 146                 | 144               | 70                            | 67                            |
| 19    | CHHATTISGARH                           | 380                 | 373               | 215                 | 213           | 316                 | 312               | 146                           | 146                           |
| 20    | UTTARAKHAND                            | 369                 | 369               | 129                 | 125           | 177                 | 178               | 83                            | 82                            |
| 21    | HIMACHAL PRADESH                       | 225                 | 218               | 100                 | 106           | 87                  | 86                | 34                            | 34                            |
| 22    | JAMMU AND KASHMIR                      | 150                 | 147               | 104                 | 106           | 107                 | 102               | 43                            | 43                            |
| 23    | CHANDIGARH                             | 124                 | 124               | 47                  | 47            | 56                  | 56                | 23                            | 22                            |
| 24    | GOA                                    | 103                 | 99                | 65                  | 69            | 45                  | 44                | 20                            | 21                            |
| 25    | MANIPUR                                | 81                  | 81                | 25                  | 24            | 72                  | 70                | 15                            | 16                            |
| 26    | NAGALAND                               | 49                  | 49                | 10                  | 10            | 7                   | 7                 | 8                             | 8                             |
| 27    | PUDUCHERRY                             | 42                  | 41                | 20                  | 21            | 30                  | 30                | 13                            | 13                            |
| 28    | ANDAMANAND NICOBAR ISLANDS             | 28                  | 27                | 80                  | 80            | 61                  | 62                | 34                            | 34                            |
| 29    | MEGHALAYA                              | 25                  | 25                | 7                   | 7             | 12                  | 12                | 7                             | 7                             |
| 30    | DADRA AND NAGAR HAVELI ANDDAMANAND DIU | 49                  | 49                | 24                  | 24            | 20                  | 20                | 15                            | 14                            |
| 31    | TRIPURA                                | 19                  | 19                | 9                   | 9             | 23                  | 23                | 7                             | 7                             |
| 32    | SIKKIM                                 | 15                  | 15                | 6                   | 6             | 4                   | 4                 | 3                             | 1                             |
| 33    | MIZORAM                                | 9                   | 9                 | 4                   | 4             | 4                   | 4                 | 5                             | 5                             |
| 34    | ARUNACHAL PRADESH                      | 8                   | 8                 | 13                  | 13            | 15                  | 15                | 11                            | 11                            |
| 35    | LADAKH                                 | 5                   | 5                 | 2                   | 2             | 5                   | 5                 | 4                             | 4                             |
|       | LAKSHADWEEP                            | 3                   | 3                 | 0                   | 0             | 0                   | 0                 | 0                             | 0                             |
| 36    | Grand Total                            |                     |                   | 14752               |               |                     |                   |                               |                               |
|       |                                        | 30128               | 29778             |                     | 14851         | 16262               | 16221             | 7475                          | 7422                          |