Lok Sabha Question No. 1639 (UNSTARRED), answered on 2025-07-30
Subject: NCDRC
Ministry: CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION
Asked by: Shri Bhojraj Nag, Shri Damodar Agrawal, Smt. Kamlesh Jangde, Shri Chavda Vinod Lakhamshi

## Government of India

## Ministry of Consumer Affairs, Food and Public Distribution Department of Consumer Affairs

## LOK SABHA UNSTARRED QUESTION NO. 1639

TO BE ANSWERED ON 30.07.2025

## NCDRC

1639.   SHRI BHOJRAJ NAG:

(OIH) SHRI DAMODAR AGRAWAL:

SMT. KAMLESH JANGDE:

SHRI CHAVDA VINOD LAKHAMSHI:

## Will the Minister of CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION be pleased to state:

- (a) whether the National Consumer Disputes Redressal Commission (NCDRC) exists in all the States of the country;
- (b) if  so,  the  details  thereof  including  number  and  location  of  Consumer  Courts  located  in  the  country especially in Chhattisgarh;
- (c) the details of efforts being made by the Government to simplify the procedure for filing complaints of consumers and to ensure their speedy disposal in the NCDRC;
- (d) the details of cases lying pending with NCDRC across the country for the last three years and whether the Government has taken any steps for speedy disposal of pending cases; and
- (e) if so, the details thereof and if not, the reasons therefor?

## ANSWER

## THE MINISTER OF STATE CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION (SHRI B.L.VERMA)

(a) to (e) : Department  of  Consumer  Affairs  is  continuously  working  for  consumer  protection  and empowerment  of  consumers  by  enactment  of  progressive  legislations.  With  a  view  to  modernize  the framework  governing  the  consumer  protection  in  the  new  era  of  globalization,  technologies,  e-commerce markets etc. Consumer Protection Act, 1986 was repealed and Consumer Protection Act, 2019 was enacted.

Salient features of the new Consumer Protection Act, 2019 are establishment of a Central Consumer Protection Authority(CCPA); simplification of the adjudication process in the Consumer Commissions such as  enhancing  pecuniary  jurisdiction  of  the  Consumer  Commissions,  online  filing  of  complaint  from  the Consumer Commission having jurisdiction over the place of work/residence of the consumer irrespective of the place of transaction, videoconferencing for hearing, deemed admissibility of complaints if admissibility is not decided within 21 days of filing; provision of product liability; penal provisions for manufacture/sale of adulterated products/spurious goods; provision for making rules for prevention of unfair trade practice in ecommerce and direct selling.

The Consumer Protection Act, 2019 provides for a three tier quasi-judicial machinery at District, State and National level commonly known as 'Consumer Commissions' for protection of the rights of consumers and to provide simple and speedy redressal of consumer disputes including those related with unfair trade practices.  The  Consumer  Commissions  are  empowered  to  give  relief  of  a  specific  nature  and  award compensation to consumers, wherever appropriate.

At present, there is one National Consumer Disputes Redressal Commission (NCDRC) at the national level  and  thirty  five  State  Consumer  Disputes  Redressal  Commissions  at  the  state  level.  The  number  of District Consumer Disputes Redressal Commissions (State-wise) is at Annexure .

The consumer cases filed and disposed by the NCDRC since last three years are as follows :-

| Filing Year   | Cases filed the year Cases disposed during the year (also includes the cases   | Cases filed the year Cases disposed during the year (also includes the cases   |
|---------------|--------------------------------------------------------------------------------|--------------------------------------------------------------------------------|
| 2022          | 3,655                                                                          | 4,054                                                                          |
| 2023          | 5,816                                                                          | 6,125                                                                          |
| 2024          | 4,546                                                                          | 6,953                                                                          |
| 2025          | 1,856                                                                          | 2,370                                                                          |
| Total         | 15,873                                                                         | 19,502                                                                         |

Further, as per Section 38 (7) of the Consumer Protection Act, 2019, every complaint shall be disposed of as expeditiously as possible and endeavour shall be made to decide the complaint within a period of three months from the date of receipt of notice by opposite party where the complaint does not require analysis or testing of commodities and within five months if it requires analysis or testing of commodities.

To serve the interest of speedy justice to the end consumers, Consumer Protection Act states that no adjournment shall ordinarily be granted by the consumer commissions unless sufficient cause is shown and the reasons for grant of adjournment have been recorded in writing by the Commission.

Besides  providing  VC  facilities  to  10  benches  of  the  National  Consumer  Disputes  Redressal Commission (NCDRC) and 35 benches of State Consumer Disputes Redressal Commissions (SCDRCs), an eJagriti  portal  has  been  developed  to  enhance  consumer  grievance  redressal  through  a  micro-service architecture, Artificial Intelligence / Machine Learning integration and latest features like faceless onboarding and role-based dashboards. It unifies existing applications (OCMS, e-Daakhil, NCDRC CMS, CONFONET application)  into  a  single,  scalable  system  that  significantly  benefit  consumers  by  enabling  them  to  file complaints  seamlessly from  anywhere,  anytime,  with  multi-lingual support. The  integrated platform streamlines the grievance redressal process, offering faster resolution and enhanced transparency.

## ANNEXURE REFERRED TO IN REPLY TO PARTS (a) to (e) OF THE LOK SABHA UNSTARRED QUESTION NO. 1639 TO BE ANSWERED ON 30.07.2025 REGARDING NCDRC.

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| S. No.   | Name of State/UT        |   No. of District Commissions |
|----------|-------------------------|-------------------------------|
| 1.       | A&N Island (UT)         |                             1 |
| 2.       | Andhra Pradesh          |                            17 |
| 3.       | Arunachal Pradesh       |                            25 |
| 4.       | Assam                   |                            23 |
| 5.       | Bihar                   |                            38 |
| 6.       | Chandigarh (UT)         |                             2 |
| 7.       | Chhattisgarh            |                            27 |
| 8.       | D&N Haveli and D&D (UT) |                             1 |
| 9.       | Delhi (UT)              |                            10 |
| 10.      | Goa                     |                             2 |
| 11.      | Gujarat                 |                            38 |
| 12.      | J&K (UT)                |                            10 |
| 13.      | Kerala                  |                            14 |
| 14.      | Lakshadweep (UT)        |                             1 |
| 15.      | Haryana                 |                            22 |
| 16.      | Himachal Pradesh        |                            12 |
| 17.      | Jharkhand               |                            24 |
| 18.      | Karnataka               |                            33 |
| 19.      | Madhya Pradesh          |                            48 |
| 20.      | Maharashtra             |                            40 |
| 21.      | Manipur                 |                             3 |
| 22.      | Meghalaya               |                             7 |
| 23.      | Mizoram                 |                            11 |
| 24.      | Nagaland                |                            11 |
| 25.      | Odisha                  |                            30 |
| 26.      | Puducherry (UT)         |                             1 |
| 27.      | Punjab                  |                            23 |
| 28.      | Rajasthan               |                            37 |
| 29.      | Sikkim                  |                             6 |
| 30.      | Tamil Nadu              |                            32 |
| 31.      | Telangana               |                            12 |
| 32.      | Tripura                 |                             4 |
| 33.      | Uttarakhand             |                            13 |
| 34.      | Uttar Pradesh           |                            79 |
| 35.      | West Bengal             |                            28 |
| Total    | Total                   |                           685 |