Lok Sabha Question No. 284 (STARRED), answered on 2024-12-16
Subject: Complaints Lodged on the SAMADHAN Portal
Ministry: LABOUR AND EMPLOYMENT
Asked by: Dr. K Sudhakar

(a) to (e):

## GOVERNMENT OF INDIA MINISTRY OF LABOUR AND EMPLOYMENT LOK SABHA STARRED QUESTION NO. 284

## TO BE ANSWERED ON 16.12.2024

## COMPLAINTS LODGED ON THE SAMADHAN PORTAL

*284. DR. K SUDHAKAR:

Will the Minister of LABOUR AND EMPLOYMENT be pleased to state:

- (a)the number of complaints that have been lodged on the SAMADHAN portal categorized, State and year-wise; (b)the number of complaints resolved categorized, year and Statewise; (c)the  number  of  complaints  pending  categorized,  year  and  Statewise; (d)the average time taken to resolve these complaints; and pending
- (e)the steps taken to expedite resolution of these complaints?

## ANSWER

MINISTER OF LABOUR AND EMPLOYMENT

(DR. MANSUKH MANDAVIYA)

A statement is laid on the Table of the House.

- **                                                 *****

STATEMENT REFERRED TO IN REPLY TO PARTS (a) to (e) OF LOK SABHA STARRED QUESTION No. 284 FOR 16.12.2024 RAISED BY Dr. K. SUDHAKAR Hon'ble MP (LS) REGARDING COMPLAINTS LODGED ON THE SAMADHAN PORTAL.

(a)  to  (e):  Industrial  disputes,  claims  and  complaints  filed  on SAMADHAN  Portal  by  workers,  trade  unions  and  employers,  are handled by Regional Offices of Central Industrial Relations Machinery (CIRM). Region-wise  details  of  number  of  Industrial  disputes (including  termination),  claims  under  various  Acts  viz.  Payment  of Gratuity Act 1972, Minimum Wages Act 1948, Maternity Benefit Act 1961, Equal Remuneration Act 1976 & Payment of Wages Act 1936 and General Complaints received, disposed and pending are given at Annexure. Resolution  of  disputes  and  claims  is  done  by  way  of conciliation and quasi-judicial process by CIRM officers designated as  competent  authorities  under  respective  Acts.  Time  taken  to resolve disputes and claims depends upon various factors like nature of complaints; number and nature of demands etc. Steps taken by the Ministry  to expedite resolution include close monitoring of pendencies by the Chief Labour Commissioner and  Ministry  officers  on  regular  basis,  judicious  distribution  of pending cases amongst officers; appointment of 29 new Assistant Labour Commissioners etc.

- *****

ANNEXURE  REFERRED  TO  IN  REPLY  TO  PARTS  (a)  to  (e)  OF  LOK  SABHA  STARRED  QUESTION  No.  284  FOR  16.12.2024  RAISED  BY Dr. K. SUDHAKAR REGARDING COMPLAINTS LODGED ON THE SAMADHAN PORTAL .

| SAMADHANPORTAL:RegionWiseDatafor 2024-25 (As on 30.11.2024)   | SAMADHANPORTAL:RegionWiseDatafor 2024-25 (As on 30.11.2024)   | SAMADHANPORTAL:RegionWiseDatafor 2024-25 (As on 30.11.2024)   | SAMADHANPORTAL:RegionWiseDatafor 2024-25 (As on 30.11.2024)   | SAMADHANPORTAL:RegionWiseDatafor 2024-25 (As on 30.11.2024)   | SAMADHANPORTAL:RegionWiseDatafor 2024-25 (As on 30.11.2024)   | SAMADHANPORTAL:RegionWiseDatafor 2024-25 (As on 30.11.2024)   | SAMADHANPORTAL:RegionWiseDatafor 2024-25 (As on 30.11.2024)   | SAMADHANPORTAL:RegionWiseDatafor 2024-25 (As on 30.11.2024)   | SAMADHANPORTAL:RegionWiseDatafor 2024-25 (As on 30.11.2024)   | SAMADHANPORTAL:RegionWiseDatafor 2024-25 (As on 30.11.2024)   |
|---------------------------------------------------------------|---------------------------------------------------------------|---------------------------------------------------------------|---------------------------------------------------------------|---------------------------------------------------------------|---------------------------------------------------------------|---------------------------------------------------------------|---------------------------------------------------------------|---------------------------------------------------------------|---------------------------------------------------------------|---------------------------------------------------------------|
| S.No.                                                         | Region                                                        | Industrial Disputes (including Termination)                   | Industrial Disputes (including Termination)                   | Industrial Disputes (including Termination)                   | Claims (under various Acts PG, MW, MB, ER, PW)                | Claims (under various Acts PG, MW, MB, ER, PW)                | Claims (under various Acts PG, MW, MB, ER, PW)                | General Complaints                                            | General Complaints                                            | General Complaints                                            |
| S.No.                                                         | Region                                                        | Received                                                      | Disposed                                                      | Pending                                                       | Received                                                      | Disposed                                                      | Pending                                                       | Received                                                      | Disposed                                                      | Pending                                                       |
| 1                                                             | Ahmedabad                                                     | 694                                                           | 439                                                           | 255                                                           | 571                                                           | 337                                                           | 234                                                           | 472                                                           | 408                                                           | 64                                                            |
| 2                                                             | Ajmer                                                         | 612                                                           | 416                                                           | 196                                                           | 649                                                           | 422                                                           | 227                                                           | 412                                                           | 316                                                           | 96                                                            |
| 3                                                             | Asansol                                                       | 206                                                           | 81                                                            | 125                                                           | 154                                                           | 77                                                            | 77                                                            | 110                                                           | 88                                                            | 22                                                            |
| 4                                                             | Bangalore                                                     | 594                                                           | 302                                                           | 292                                                           | 1057                                                          | 511                                                           | 546                                                           | 426                                                           | 289                                                           | 137                                                           |
| 5                                                             | Bhubaneswar                                                   | 426                                                           | 205                                                           | 221                                                           | 381                                                           | 185                                                           | 196                                                           | 221                                                           | 101                                                           | 120                                                           |
| 6                                                             | Chandigarh                                                    | 930                                                           | 711                                                           | 219                                                           | 1604                                                          | 808                                                           | 796                                                           | 716                                                           | 572                                                           | 144                                                           |
| 7                                                             | Chennai                                                       | 543                                                           | 339                                                           | 204                                                           | 1178                                                          | 417                                                           | 761                                                           | 405                                                           | 158                                                           | 247                                                           |
| 8                                                             | Cochin                                                        | 711                                                           | 510                                                           | 201                                                           | 479                                                           | 180                                                           | 299                                                           | 230                                                           | 132                                                           | 98                                                            |
| 9                                                             | Dehradun                                                      | 565                                                           | 490                                                           | 75                                                            | 1318                                                          | 491                                                           | 827                                                           | 646                                                           | 388                                                           | 258                                                           |
| 10                                                            | Delhi                                                         | 1862                                                          | 1051                                                          | 811                                                           | 1992                                                          | 558                                                           | 1434                                                          | 868                                                           | 422                                                           | 446                                                           |
| 11                                                            | Dhanbad                                                       | 410                                                           | 218                                                           | 192                                                           | 1078                                                          | 441                                                           | 637                                                           | 286                                                           | 133                                                           | 153                                                           |
| 12                                                            | Guwahati                                                      | 90                                                            | 56                                                            | 34                                                            | 168                                                           | 86                                                            | 82                                                            | 98                                                            | 37                                                            | 61                                                            |
| 13                                                            | Hyderabad                                                     | 680                                                           | 374                                                           | 306                                                           | 2277                                                          | 557                                                           | 1720                                                          | 590                                                           | 384                                                           | 206                                                           |
| 14                                                            | Jabalpur                                                      | 564                                                           | 400                                                           | 164                                                           | 2626                                                          | 1891                                                          | 735                                                           | 710                                                           | 303                                                           | 407                                                           |
| 15                                                            | Kanpur                                                        | 800                                                           | 601                                                           | 199                                                           | 762                                                           | 307                                                           | 455                                                           | 544                                                           | 278                                                           | 266                                                           |
| 16                                                            | Kolkata                                                       | 482                                                           | 267                                                           | 215                                                           | 707                                                           | 313                                                           | 394                                                           | 267                                                           | 184                                                           | 83                                                            |
| 17                                                            | Mumbai                                                        | 430                                                           | 293                                                           | 137                                                           | 2424                                                          | 707                                                           | 1717                                                          | 780                                                           | 341                                                           | 439                                                           |
| 18                                                            | Nagpur                                                        | 459                                                           | 51                                                            | 408                                                           | 752                                                           | 139                                                           | 613                                                           | 415                                                           | 41                                                            | 374                                                           |
| 19                                                            | Patna                                                         | 347                                                           | 244                                                           | 103                                                           | 693                                                           | 165                                                           | 528                                                           | 295                                                           | 236                                                           | 59                                                            |
| 20                                                            | Raipur                                                        | 353                                                           | 214                                                           | 139                                                           | 405                                                           | 223                                                           | 182                                                           | 234                                                           | 118                                                           | 116                                                           |
| Total                                                         | Total                                                         | 11758                                                         | 7262                                                          | 4496                                                          | 21275                                                         | 8815                                                          | 12460                                                         | 8725                                                          | 4929                                                          | 3796                                                          |

•

PG : Payment of Gratuity Act, 1972

•

MW : Minimum Wages Act, 1948

•

MB : Maternity Benefit Act, 1961

•

ER : Equal Remuneration Act, 1976

•

PW : Payment of Wages Act, 1936