Lok Sabha Question No. 3944 (UNSTARRED), answered on 2025-08-18
Subject: Launch of MCA V3 Portal
Ministry: CORPORATE AFFAIRS
Asked by: Dr. T Sumathy Alias Thamizhachi Thangapandian, Thiru D M Kathir Anand

## GOVERNMENT OF INDIA MINISTRY OF CORPORATE AFFAIRS LOK SABHA

UNSTARRED QUESTION NO. 3944 ANSWERED ON MONDAY, August 18, 2025/ Sravana 27, 1947 (Saka)

Launch of MCA V3 Portal

## QUESTION

3944. Dr. T Sumathy Alias Thamizhachi Thangapandian: Thiru D M Kathir Anand:

Will the Minister of CORPORATE AFFAIRS be pleased to state:

- (a) whether the Government has launched latest Version 3 of MCA portal with 38 new e-forms to avoid glitches and complaints from users during the last two years and if so, the details thereof;
- (b) the total expenditure incurred by the Government for the launch of Version 3 of the MCA portal;
- (c) whether the Chartered Accountants and Company Secretaries are able to file more than one crore e-forms through the latest Version 3 of MCA portal and if so, the details thereof; and
- (d)  whether the e-Daakhil portal, National Consumer Helpline (NCH) and Voxya platform are created for filing consumer related complaints and if so, the details thereof?

## ANSWER

MINISTER OF STATE IN THE MINISTRY OF CORPORATE AFFAIRS; MINISTER OF STATE IN THE MINISTRY OF ROAD TRANSPORT AND HIGHWAYS [SHRI HARSH MALHOTRA]

(a) : Yes Sir, the Ministry has migrated 38 e-Forms from MCA21 Version 2 to Version 3, effective from 14th July 2025. These include 13 annual filing forms, 6 audit/cost audit  forms, and  several  other  compliance and  reporting  forms.  The  transition aims to enhance compliance efficiency, standardize data reporting, and promote digitized  corporate  governance  through  features  such  as  web-based  filing, enhanced validations, pre-filled forms, and robust authentication mechanisms.

(b) : The expenditure incurred for the launch of these e-Forms is covered under the overall budget allocation for the MCA21 V3 project. The total expenditure under the project incurred so far is Rs. 243.39 Crore.

(c): Since the launch of first set of forms in MCA21 V3 on 8 th  March 2022, more than  1.30  crore  eForms  have  been  filed  by  various  stakeholders  including Chartered Accountants, Company Secretaries.

(d):  To  ensure  speedy  and  hassle-free  resolution  of  consumer  disputes,  the  eDaakhil  portal  was  launched  for  electronic  complaint  filing.  It  has  now  been integrated into the e-Jagriti Portal. e-Jagriti portal has been developed to enhance consumer  grievance  redressal  through  micro-service  architecture,  Artificial Intelligence  /  Machine  Learning  integration  and  latest  features  like  faceless onboarding and role-based dashboards. It unifies existing applications (OCMS, eDaakhil, NCDRC CMS, CONFONET application) into a single, scalable system that significantly benefit consumers by enabling them to file complaints seamlessly from  anywhere,  anytime,  with  multi-lingual  support.  The  integrated  platform streamlines  the  grievance  redressal  process,  offering  faster  resolution  and enhanced transparency.

The  National  Consumer  Helpline  (NCH)  administered  by  the  Department  of Consumer Affairs has emerged as a single point of access to consumers across the country for their grievance redressal at a pre-litigation stage. Consumers can register their grievances from all over the country in 17 languages including Hindi, English,  Kashmiri,  Punjabi,  Nepali,  Gujarati,  Marathi,  Kannada,  Telugu,  Tamil, Malayalam, Maithili, Santhali, Bengali, Odia, Assamese and Manipuri through a toll-free  number  1915.  These  grievances  can  be  registered  on  Integrated Grievance Redressal Mechanism (INGRAM), an omni-channel IT enabled central portal,  through  various  channels-  WhatsApp  (8800001915),  SMS  (8800001915), email (nch-ca@gov.in), the NCH app, the web portal (consumerhelpline.gov.in) and the Umang app, as per their convenience.  1110 companies, who have voluntarily partnered with NCH, as part of the 'Convergence' programme directly respond to these grievances according to their redressal process and revert by providing a feedback to the complainant on the portal.

*****