Lok Sabha Question No. 3153 (UNSTARRED), answered on 2025-03-19
Subject: BharatNet and CSC Centre
Ministry: COMMUNICATION
Asked by: Shri R K Chaudhary

## GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS DEPARTMENT OF TELECOMMUNICATIONS

## LOK SABHA UNSTARRED QUESTION NO. 3153 TO BE ANSWERED ON 19 TH  MARCH, 2025

## BHARATNET AND CSC CENTRE

## 3153.   SHRI R K CHAUDHARY:

Will the Minister of COMMUNICATION be pleased to state:

(a) the  steps  being  taken  by  the  Government  to  improve  mobile  network  and  internet connectivity in rural areas of the Mohanlalganj Constituency especially in villages with poor or no connectivity;

(b) the  manner  in  which  the  BharatNet  project  is  being  implemented  in  the  Mohanlalganj constituency  to  ensure  high-speed  broadband  connectivity  for  rural  households  and  Government institutions;

(c) the measures being taken by the Government to modernize and improve the efficiency of postal services in the Mohanlalganj Constituency, particularly in remote areas;

(d) the mechanisms in place for residents of the Mohanlalganj Constituency to report and resolve issues related to poor telecom services or postal delays; and

(e) the number  of  Common  Service  Centers (CSCs) operational in the Mohanlalganj Constituency and the steps being taken to expand their reach to provide better access to Government services?

## ANSWER

## MINISTER OF STATE FOR COMMUNICATIONS AND RURAL DEVELOPMENT (DR. PEMMASANI CHANDRA SEKHAR)

(a) & (b) To improve mobile and internet connectivity in remote and rural areas of the country including Mohanlalganj Constituency, Government has taken up 'BharatNet' and various mobile projects with funding from Digital Bharat Nidhi (DBN). As of date, all planned Gram Panchayats (GPs) i.e. 728 GPs of Mohanlalganj Constituency have been made service ready under BharatNet Project,  and  all  villages  of  Mohanlalganj  Constituency  have  4G  mobile  coverage.  Further,  the Government has approved the Amended BharatNet Program (ABP) covering all GPs in the country, including  Mohanlalganj  Constituency,  on  ring  network,  up-gradation  of  existing  network  of BharatNet Phase-I and Phase-II, and connectivity to remaining non-GP villages on demand basis.

(c) Government is providing mobile devices to all postal delivery staff for real time updation of delivery of mails, updation of Aadhaar (Bal Aadhaar & mobile updation), AePS (Aadhaar enabled Payment System) and money remittance at the doorstep. These services are provided across country through Post Offices including Mohanlalganj Constituency.

- (d) Government has established various channels through which customers can get resolution of their grievances which are listed below:
- i. Customer Care/Support Centre of the concerned Telecom Service Providers (TSPs).
- ii. Centralised  Public  Grievance  Redress  and  Monitoring  System  (CPGRAMS) (pgportal.gov.in) portal for redressal.
- iii. Website (www.indiapost.gov.in)
- iv. India Post Call Centre (Helpline No. 180002666868)
- v. Dak Sewa Mobile App (Dak Sewa)
- vi. Manual complaint at the Post Office, Divisional Office, Regional and Circle Office.

(e) There are 398 Common Service Centres (CSCs) functional in Mohanlalganj sub-district, out of which  353  CSCs  are  functional  at  rural  level.  Concerned  departments  of  Ministry  of Communications and Ministry of Electronics and Information Technology (MeitY) organize special camps from time to time to cover remote areas for providing better access of Government services.

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