Lok Sabha Question No. 4720 (UNSTARRED), answered on 2025-03-28
Subject: Issue of CGHS cards
Ministry: HEALTH AND FAMILY WELFARE
Asked by: Shri Sher Singh Ghubaya

## GOVERNMENTOFINDIA MINISTRY OFHEALTH AND FAMILY WELFARE DEPARTMENTOFHEALTH AND FAMILY WELFARE

## LOK SABHA UNSTARRED QUESTION NO. 4720 TO BE ANSWERED ON 28 TH MARCH, 2025

## ISSUE OF CGHS CARDS

## 4720. SHRI SHER SINGH GHUBAYA:

Will the Minister of HEALTH AND FAMILY WELFARE be pleased to state:

- (a) the details of timeline prescribed under Citizen Charter issued by the Government for printing and issuance of CGHS cards to beneficiaries after submission of form;
- (b) the number of CGHS cards pending for printing and issuance since January 2024 till date, zone and year-wise;
- (c) the details of the grievances submitted by the beneficiaries regarding non-printing and nonissuance of CGHS cards during the last one year;
- (d) whether CGHS proposes to take steps to streamline and make the process of renewal of CGHS cards as well submission of form for issuance of new CGHS Cards online and if so, the details thereof;
- (e) whether the Government is aware of the inconvenience caused to beneficiaries waiting in long queues for hours to avail services at the CGHS facilitation centre, R.K. Puram Sector-13, Delhi; and
- (f) if so, the details thereof along with the resolution proposed by the Government in this regard?

## ANSWER THE MINISTER OF STATE IN THE MINISTRY OF HEALTH AND FAMILYWELFARE (SHRI PRATAPRAO JADHAV)

- (a) to (f) The timeline prescribed under Citizen Charter issued by the Government for printing and issuance of CGHS cards to beneficiaries after submission of form, is 1 to 2 weeks from the date of verification of data base on the CGHS portal. However, CGHS beneficiaries have the option of printing a computer generated CGHS card which is valid for all CGHS services across the country.

The detail of CGHS cards pending for printing and issuance since January 2024 is attached at Annexure-I . Total 453 grievances have been received regarding non-printing and non-issuance of CGHS cards, the details are at Annexure-II .

Self-printing option of CGHS cards by CGHS beneficiaries have reduced the requirement of printed cards. Decentralization of printing CGHS cards at AD CGHS city level has been done to reduce the pendency. Moreover, to streamline the process, the Ministry has signed MoU with C-DAC for submission of online application for issuance of paperless cards.

## ANNEXURE-I Details of CGHS cards pending for Printing and Issuance since January, 2024

| City        | CGHS Cards pending for Printing   |
|-------------|-----------------------------------|
| Ahmedabad   | 19000                             |
| Bhubaneswar | Nil                               |
| Bangalore   | 67                                |
| Bhopal      | Nil                               |
| Chennai     | 120                               |
| Chandigarh  | 1205                              |
| Dehradun    | Nil                               |
| Delhi NCR   | 15734                             |
| Guwahati    | Nil                               |
| Hyderabad   | 90                                |
| Jaipur      | 56                                |
| Jabalpur    | 6781                              |
| Kanpur      | 3149                              |
| Kolkata     | 13754                             |
| Lucknow     | 24071                             |
| Meerut      | Nil                               |
| Mumbai      | Nil                               |
| Nagpur      | 10565                             |
| Patna       | 10469                             |
| Prayagraj   | 2572                              |
| Pune        | 600                               |
| Ranchi      | 5000                              |
| Shillong    | Nil                               |
| Trivandurum | 282                               |
| Total       | 113515                            |

## Details of Grievances related to printing and issuance of CGHS cards

| City        | Grievance s   |
|-------------|---------------|
| Ahmedabad   | 21            |
| Bhubaneswar | Nil           |
| Bangalore   | 27            |
| Bhopal      | Nil           |
| Chennai     | 170           |
| Chandigarh  | Nil           |
| Dehradun    | Nil           |
| Delhi NCR   | 94            |
| Guwahati    | Nil           |
| Hyderabad   | Nil           |
| Jaipur      | 13            |
| Jabalpur    | Nil           |
| Kanpur      | Nil           |
| Kolkata     | Nil           |
| Lucknow     | 20            |
| Meerut      | Nil           |
| Mumbai      | 22            |
| Nagpur      | 7             |
| Patna       | 5             |
| Prayagraj   | Nil           |
| Pune        | 50            |
| Ranchi      | Nil           |
| Shillong    | 24            |
| Trivandurum | Nil           |
| Total       | 453           |

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## ANNEXURE-II