Lok Sabha Question No. 570 (UNSTARRED), answered on 2024-02-06
Subject: Citizen’s Charter in Gram Panchayat
Ministry: PANCHAYATI RAJ
Asked by: Maddila  Gurumoorthy

## GOVERNMENT OF INDIA MINISTRY OF PANCHAYATI RAJ LOK SABHA UNSTARRED QUESTION NO. 570 ANSWERED ON 06.02.2024

## CITIZEN'S CHARTER IN GRAM PANCHAYAT

## 570. SHRI MADDILA GURUMOORTHY:

Will the Minister of PANCHAYATI RAJ be pleased to State:

(a) whether a large number of Gram Panchayats still do not have a Citizen's Charter either uploaded and/or affixed on their boards, if so, the details thereof;

(b) whether the Government has taken up any other measures apart from the issuance of citizen's Charter to promote transparency and social accountability at the grassroots, if so, the details thereof and if not, the reasons therefor; and?

(c) the details of Gram Panchayats which have prepared and approved Citizen Charters by the Gram Sabha, State/UT-wise?

## ANSWER

## THE MINISTER OF STATE FOR PANCHAYATI RAJ

## (SHRI KAPIL MORESHWAR PATIL)

(a) & (c) Ministry of Panchayati Raj has prepared a Model Panchayat Citizens Charter/ framework for delivery of the services across the 29 sectors, aligning actions with Sustainable Development Goals (SDGs) for the Panchayats to adopt & customize. The aim is to provide services to the people in a time bound manner, redressing their grievances and improving their lives. The 'Meri Panchayat, Mera Adhikaar- Jan Sevaayein Hamaare Dwaar' campaign was rolled out from 01st July to 30th September, 2021. The campaign had emerged as an effective strategy for ensuring the Gram Panchayats have a Citizen Charter approved by the respective Gram Sabhas in place, cataloguing the different categories of services rendered to the citizen by the Panchayat and the time limit for such service. As on date, 2.15 Lakh Gram Panchayats have now finalised their Citizen Charters. The State/ UT-wise details of is given at Annexure-I.

(b) Under Digital India Programme, Ministry is implementing e-Panchayat Mission Mode Project (MMP) with the aim to making Panchayati Raj Institutions (PRIs), more transparent, accountable, and effective as local self-governments. Building on the achievements in the past, the Ministry launched eGramSwaraj, a work-based comprehensive application for PRIs under the e-Panchayat MMP on 24th April 2020. This application encompasses all aspects of Panchayat functioning viz. planning, budgeting, accounting, monitoring, asset management etc., on a single digital platform including online payments. So far, 2.52 lakh GPs have prepared and uploaded their Gram Panchayat Development Plans

(GPDPs) for 2023-24. Further, 2.41 lakh Gram Panchayats have completed online transactions for 15th Finance Commission grants for 2023-24. State wise adoption of eGramSwaraj for 15th Finance Commission funds is given at Annexure-II.

Also, for strengthening the transparency and accountability at grassroots level, the Ministry has rolled out an application - AuditOnline under e-panchayat Mission Mode Project (MMP). It allows for online audit of Panchayat accounts and records detailed information about internal and external audit. For audit year 2021-22, 2.49 lakh Audit Plans have been created and 2.42 lakh Audit Report have been generated. Similarly, for audit year 2022-23, 2.02 lakh Audit Plans have been created and audit reports have been generated for 92,896 Gram Panchayats.

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## Annexure-I

Annexure referred to in reply to part (a) & (c) of the Lok Sabha Unstarred Question No. 570 answered on 06.02.2024 regarding 'Citizen's Charter in Gram Panchayat'.

State/ UT-wise details on Citizen Charter

|   Sr.No | State                       |   Gram Panchayats (incl. TLBs) |   No. of GPs with Citizen Charter Prepared |   No. GPs with Citizen Charter Approved |
|---------|-----------------------------|--------------------------------|--------------------------------------------|-----------------------------------------|
|       1 | ANDAMAN AND NICOBAR ISLANDS |                             70 |                                         70 |                                      70 |
|       2 | ANDHRA PRADESH              |                          13325 |                                      10652 |                                   10386 |
|       3 | ARUNACHAL PRADESH           |                           2108 |                                        437 |                                     410 |
|       4 | ASSAM                       |                           2662 |                                       2197 |                                    2197 |
|       5 | BIHAR                       |                           8058 |                                       7071 |                                    7001 |
|       6 | CHHATTISGAR H               |                          11654 |                                      11557 |                                   11338 |
|       7 | GOA                         |                            191 |                                        183 |                                     181 |
|       8 | GUJARAT                     |                          14620 |                                      12194 |                                   11912 |
|       9 | HARYANA                     |                           6225 |                                       6209 |                                    6213 |
|      10 | HIMACHAL PRADESH            |                           3615 |                                       3609 |                                    3615 |
|      11 | JAMMU AND KASHMIR           |                           4291 |                                       2413 |                                    2361 |
|      12 | JHARKHAND                   |                           4345 |                                       4339 |                                    4318 |
|      13 | KARNATAKA                   |                           5953 |                                       5905 |                                    5820 |
|      14 | KERALA                      |                            941 |                                        939 |                                     941 |
|      15 | LADAKH                      |                            193 |                                         73 |                                      70 |
|      16 | LAKSHADWEE P                |                             10 |                                          0 |                                       0 |
|      17 | MADHYA PRADESH              |                          23011 |                                      17845 |                                   17292 |
|      18 | MAHARASHTR A                |                          27905 |                                      25120 |                                   24434 |
|      19 | MANIPUR                     |                           3812 |                                       2490 |                                    2433 |
|      20 | MEGHALAYA                   |                           6814 |                                        293 |                                     276 |
|      21 | MIZORAM                     |                            842 |                                        715 |                                     713 |
|      22 | NAGALAND                    |                           1296 |                                       1263 |                                    1240 |
|      23 | ODISHA                      |                           6794 |                                          0 |                                       0 |
|      24 | PUDUCHERRY                  |                            108 |                                          0 |                                       0 |
|      25 | PUNJAB                      |                          13241 |                                          0 |                                       0 |

| 26    | RAJASTHAN                                    |   11254 |   11247 |   11246 |
|-------|----------------------------------------------|---------|---------|---------|
| 27    | SIKKIM                                       |     199 |     185 |     184 |
| 28    | TAMILNADU                                    |   12525 |   11019 |   10643 |
| 29    | TELANGANA                                    |   12769 |   12769 |   12769 |
| 30    | THE DADRA AND NAGAR HAVELI AND DAMAN AND DIU |      38 |      25 |      23 |
| 31    | TRIPURA                                      |    1176 |    1169 |    1126 |
| 32    | UTTARAKHAN D                                 |    7795 |    7772 |    7772 |
| 33    | UTTAR PRADESH                                |   57702 |   55199 |   54775 |
| 34    | WEST BENGAL                                  |    3339 |    3212 |    3212 |
| TOTAL | TOTAL                                        |  268881 |  218171 |  214971 |

## Annexure-II

Annexure referred to in reply to part (b) of the Lok Sabha Unstarred Question No. 570 answered on 06.02.2024 regarding 'Citizen's Charter in Gram Panchayat'.

## Adoption of eGramSwaraj for XV FC at Panchayat level during FY 2023-24

|   S . N o | State Name        |   Total Num ber of Villa ge Panc haya ts& Equi valen t |   Villa ge Panc haya t onbo ard |   Villa ge Panc haya ts& Equi valen t with Onli ne Pay ment |   Total Num ber of Bloc k Panc haya ts |   Bloc k Panc haya t onbo ard |   Bloc k Panc haya ts with Onli ne Pay ment |   Total Num ber of Zila Panc haya ts |   Zila Panc haya t onbo ard |   Zila Panc haya ts with Onli ne Pay ment |
|-----------|-------------------|--------------------------------------------------------|---------------------------------|-------------------------------------------------------------|----------------------------------------|-------------------------------|---------------------------------------------|--------------------------------------|-----------------------------|-------------------------------------------|
|         1 | ANDHRA PRADESH    |                                                  13325 |                           13278 |                                                       13059 |                                    660 |                           660 |                                         650 |                                   13 |                          13 |                                        13 |
|         2 | ARUNACHAL PRADESH |                                                   2108 |                            2099 |                                                        1400 |                                      0 |                             0 |                                           0 |                                   25 |                          25 |                                        22 |
|         3 | ASSAM             |                                                   2606 |                            2163 |                                                        2153 |                                    191 |                           191 |                                         191 |                                   30 |                          27 |                                        27 |
|         4 | BIHAR             |                                                   8176 |                            8175 |                                                        8011 |                                    534 |                           534 |                                         527 |                                   38 |                          38 |                                        38 |
|         5 | CHHATTISGA RH     |                                                  11655 |                           11654 |                                                       11032 |                                    146 |                           146 |                                         145 |                                   27 |                          27 |                                        27 |
|         6 | GOA               |                                                    191 |                             187 |                                                          71 |                                      0 |                             0 |                                           0 |                                    2 |                           2 |                                         2 |
|         7 | GUJARAT           |                                                  14627 |                           14528 |                                                       13516 |                                    248 |                           248 |                                         248 |                                   33 |                          33 |                                        33 |
|         8 | HARYANA           |                                                   6226 |                            6207 |                                                        5463 |                                    143 |                           143 |                                         119 |                                   22 |                          22 |                                        22 |
|         9 | HIMACHAL PRADESH  |                                                   3615 |                            3612 |                                                        3514 |                                     81 |                            81 |                                          80 |                                   12 |                          12 |                                        12 |
|        10 | JHARKHAND         |                                                   4345 |                            4345 |                                                        4340 |                                    264 |                           264 |                                         263 |                                   24 |                          24 |                                        24 |
|        11 | KARNATAKA         |                                                   5955 |                            5955 |                                                        5912 |                                    233 |                           232 |                                         177 |                                   31 |                          31 |                                        28 |
|        12 | KERALA            |                                                    941 |                             941 |                                                         910 |                                    152 |                           152 |                                         139 |                                   14 |                          14 |                                        14 |
|        13 | MADHYA PRADESH    |                                                  23032 |                           23004 |                                                       22153 |                                    313 |                           313 |                                         306 |                                   52 |                          52 |                                        51 |
|        14 | MAHARASHT RA      |                                                  27667 |                           27579 |                                                       25389 |                                    351 |                           351 |                                         342 |                                   34 |                          34 |                                        34 |
|        15 | MANIPUR           |                                                   3812 |                             161 |                                                           0 |                                      0 |                             0 |                                           0 |                                   12 |                           6 |                                         3 |
|        16 | MEGHALAYA         |                                                   6760 |                               0 |                                                           0 |                                   2240 |                             0 |                                           0 |                                    3 |                           3 |                                         0 |
|        17 | MIZORAM           |                                                    834 |                             834 |                                                         413 |                                      0 |                             0 |                                           0 |                                    0 |                           0 |                                         0 |
|        18 | NAGALAND          |                                                   1293 |                             167 |                                                           0 |                                      0 |                             0 |                                           0 |                                    0 |                           0 |                                         0 |
|        19 | ODISHA            |                                                   6798 |                            6798 |                                                        6776 |                                    314 |                           314 |                                         314 |                                   30 |                          30 |                                        30 |
|        20 | PUNJAB            |                                                  13241 |                           13203 |                                                       11400 |                                    152 |                           151 |                                         135 |                                   22 |                          22 |                                        20 |
|        21 | RAJASTHAN         |                                                  11255 |                           11247 |                                                       10927 |                                    362 |                           352 |                                         351 |                                   33 |                          33 |                                        33 |

| 22    | SIKKIM        | 199                  | 186                  | 178                  |    0 |    0 |    0 |   6 |   4 |   4 |
|-------|---------------|----------------------|----------------------|----------------------|------|------|------|-----|-----|-----|
| 23    | TAMILNADU     | 12525                | 12524                | 12405                |  388 |  388 |  386 |  36 |  36 |  36 |
| 24    | TELANGANA     | 12769                | 12768                | 12755                |  540 |  540 |  464 |  32 |  32 |  32 |
| 25    | TRIPURA       | 1178                 | 1178                 | 1175                 |   75 |   75 |   75 |   9 |   9 |   9 |
| 26    | UTTARAKHA ND  | 7794                 | 7793                 | 7746                 |   95 |   95 |   94 |  13 |  13 |  13 |
| 27    | UTTAR PRADESH | 57754                | 57752                | 57241                |  826 |  826 |  806 |  75 |  75 |  75 |
| 28    | WEST BENGAL   | 3339                 | 3228                 | 3225                 |  345 |  336 |  336 |  22 |  21 |  21 |
| Total | Total         | 264020 251566 241164 | 264020 251566 241164 | 264020 251566 241164 | 8653 | 6392 | 6148 | 650 | 638 | 623 |

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