Lok Sabha Question No. 352 (UNSTARRED), answered on 2021-02-03
Subject: Umang Mobile App
Ministry: ELECTRONICS AND INFORMATION TECHNOLOGY
Asked by: Pocha Brahmananda Reddy, Kuruva Gorantla Madhav, Kotagiri Sridhar, T.R.V.S. Ramesh, Midhun Reddy, Chandra Sekhar Bellana, Magunta Sreenivasulu Reddy

## GOVERNMENT OF INDIA MINISTRY OF ELECTRONICS AND INFORMATION TECHNOLOGY

## LOK SABHA UNSTARRED QUESTION NO. 352

TO BE ANSWERED ON 03.02.2021

## UMANG MOBILE  APP

352. SHRI POCHA BRAHMANANDA REDDY:  SHRI KURUVA GORANTLA MADHAV:  SHRI SRIDHAR KOTAGIRI:  SHRI T.R.V.S. RAMESH: SHRI P.V. MIDHUN REDDY:  SHRI CHANDRA SEKHAR BELLANA: SHRI MAGUNTA SREENIVASULU REDDY:

Will the Minister of ELECTRONICS AND INFORMATION TECHNOLOGY be pleased to state:

- (a) whether  the  Government  has  developed  the  UMANG  Mobile  App,  as  a  unified  platform aggregating major Government services;
- (b) if so, the details and the major features thereof;
- (c) the State Governments that are offering their services through this UMANG Mobile App; and
- (d) whether  this  App  is  integrated  with  Aadhaar,  DigiLocker  and  Payment  Gateway  and  if  so, details thereof?

## ANSWER

MINISTER OF STATE FOR ELECTRONICS AND INFORMATION TECHNOLOGY (SHRI  SANJAY DHOTRE)

(a) and (b): Yes, Sir. UMANG is a unified platform and common mobile app to facilitate single point access  to  major  government  services  through  mobile.  UMANG  App  is  available  on  Android,  iOS, Windows  &  Web  (www.umang.gov.in).  UMANG  supports  multiple  languages  -  English  and  12 regional languages.

As on Jan'21, about 1007 Services from 205 Central/ State/ UT Government departments along with 19361 Bharat Bill Payment Services (BBPS) have been on-boarded on UMANG.

Some of the features of UMANG Mobile app are as below:

- Aggregation of major Govt. services
- One App, URL, SMS Code and IVR (Toll Free) Number
- Unified, Robust , Scalable cloud based platform at the back-end
- Customized branding for departments/states
- Intuitive discovery and powerful search
- Built-in Analytics

(c):  As  on  Jan'21,  28  State  Governments  are  offering  544  Services  from  103  State  Government Departments through the UMANG Mobile App. The list of 28 State/ UTs is enclosed at Annexure I .

- (d): Yes  Sir.  UMANG  app  is  integrated  with  Aadhaar,  DigiLocker,  Payment  Gateway,  Feedback System, etc. The brief of these core integrations is as below:
1. Payment  Gateway  -  if  a  department  is  not  integrated  with  payment  Gateway  and  needs  to collect some fees, the payment gateway integrated with UMANG i.e. PayGov may be used.
2. DigiLocker - All documents in DigiLocker of a person can be seen by that person on Home page of his UMANG or while applying to a new service a user can use documents from his DigiLocker to upload/apply.
3. Feedback System - If a person takes any service from UMANG, a feedback request can be sent  to  him  and  his  feedback  can  be  collected  by  Rapid  Assessment  System  (RAS)  -  the feedback system integrated with UMANG.
4. SMS - An SMS can be sent to a user of any department, if required
5. Email Gateway - an e mail can be sent to user of any department, if required.

*******

Annexure I List of the States/UTs offering their services on UMANG

|   S. No. | States/UTs        |
|----------|-------------------|
|        1 | Andhra Pradesh    |
|        2 | Arunachal Pradesh |
|        3 | Assam             |
|        4 | Bihar             |
|        5 | Chandigarh        |
|        6 | Chhattisgarh      |
|        7 | Delhi             |
|        8 | Goa               |
|        9 | Gujarat           |
|       10 | Haryana           |
|       11 | Himachal Pradesh  |
|       12 | Jammu &Kashmir    |
|       13 | Jharkhand         |
|       14 | Ladakh            |
|       15 | Madhya Pradesh    |
|       16 | Manipur           |
|       17 | Meghalaya         |
|       18 | Mizoram           |
|       19 | Nagaland          |
|       20 | Odisha            |
|       21 | Rajasthan         |
|       22 | Sikkim            |
|       23 | Tamil Nadu        |
|       24 | Telangana         |
|       25 | Tripura           |
|       26 | Uttarakhand       |
|       27 | UttarPradesh      |
|       28 | West Bengal       |