Lok Sabha Question No. 991 (UNSTARRED), answered on 2021-02-08
Subject: Banking Lokpal
Ministry: FINANCE
Asked by: Poonamben Hematbhai Maadam

## GOVERNMENT OF INDIA MINISTRY OF FINANCE DEPARTMENT OF FINANCIAL SERVICES

## LOK SABHA

## UNSTARRED QUESTION NO. 991

TO BE ANSWERED ON THE 8th FEBRUARY, 2021 MAGHA 19, 1942 (SAKA)

## Banking Lokpal

## 991. SHRIMATI POONAMBEN MAADAM:

Will the Minister of FINANCE be pleased to state:

- (a) whether the banking Lokpal has received complaints regarding banking related works during the last three years;
- (b) if SO , the the number of complaints in  which bank ofiicerslemployees have been found guilty; and
- (c) the results of the action taken against such persons ?

## ANSWER

MINISTER OF STATE IN THE MINISTRY OF FINANCE (SHRI ANURAG SINGH THAKUR)

- (a) Yes, Sir.

- (b) & (c): The information related to complaints received during the last three years, the number of officerslemployees found guilty and action taken is given at Annexure:

## to in part (b) & (c) of the reply t? Lok Sabha Unstarred Annexure as referred 08.02.2021 Question No. 991 for

| S_ No:   | Name of the Bank        | No. of Complaints received   | No. of complaints in which officerslemployees found guilty_   | Action Taken                                                |         |
|----------|-------------------------|------------------------------|---------------------------------------------------------------|-------------------------------------------------------------|---------|
|          | Bank 0f Baroda          | 13507                        |                                                               | Caution Notice been given to employee_                      | has the |
| 2        | Bank of India           | 9536                         |                                                               |                                                             |         |
| 3        | Bank of Maharashtra     | 628                          |                                                               |                                                             |         |
| 4        | Canara Bank             | 10477                        |                                                               |                                                             |         |
| 5        | Central Bank of India   | 9245                         |                                                               |                                                             |         |
| 6        | Indian Bank             | 4913                         |                                                               |                                                             |         |
| 7        | Indian Overseas Bank    | 4976                         |                                                               |                                                             |         |
| 8        | Punjab National Bank    | 20836                        |                                                               |                                                             |         |
| 9        | Punjab & Sind Bank      | 1689                         |                                                               |                                                             |         |
| 10       | State Bank of India     | 104891                       |                                                               |                                                             |         |
| 11       | UCO Bank                | 4892                         | 2 (against same person)                                       | One Sr. Manager was found guilty financial penalty imposed: | and was |
| 12       | Union Bank of India     | 7448                         | 0                                                             |                                                             |         |
| 13       | Reserve Bank of India*$ | 668121*                      | NA                                                            |                                                             | NA      |
| TOTAL    | TOTAL                   | 861159                       | 3                                                             |                                                             | 2       |

received by Banking Lokpal, officerslemployees found Details of complaints banking related works during the guilty and action taken them, regarding last three financial years: against

Redoted by RBI which includes data of Private Banks, NBFCs , and others. Cooperative Banks

The year pertains to July -June.