Lok Sabha Question No. 20 (STARRED), answered on 2022-12-07
Subject: Public Grievances
Ministry: PERSONNEL, PUBLIC GRIEVANCES AND PENSIONS
Asked by: Vijayakumar (alias) Vijay Vasanth

## GOVERNMENT OF INDIA MINISTRY OF PERSONNEL, PUBLIC GRIEVANCES AND PENSIONS

## (DEPARTMENT OF ADMINISTRATIVE REFORMS & PUBLIC GRIEVANCES)

## LOK SABHA STARRED QUESTION NO. 20

(TO BE ANSWERED ON 07.12.2022)

## PUBLIC GRIEVANCES

## *20. SHRI VIJAYAKUMAR (ALIAS) VIJAY VASANTH:

Will the PRIME MINISTER be pleased to state:

- whether the Government receives number of public grievances o various issues and if s0, the details thereof; Ministry/Department-wise; large
- the number of public grievances received/ addressed so Ministry/Department-wise; and far,
- whether these grievances are addressed on time, if so, the details thereof and if not; the reasons therefor?

## ANSWER

MINISTER OF STATE IN THE MINISTRY OF PERSONNEL, PUBLIC GRIEVANCES AND PENSIONS AND MINISTER OF STATE IN THE PRIME MINISTER'S OFFICE (DR. JITENDRA SINGH)

(a) to (c): A Statement is laid on the Table of the House.

*****

## STATEMENT REFERRED TO QUESTION NQ 20 FOR ANSWER ON 07.12.2022 BY SHRI VJAYAKUMAR (ALIAS) VIJAY VASANTH REGARDING PUBLIC GRIEVANCES

(a): Yes sir, the public grievances received by Government on the Central Public Grievances Redress and Monitoring System (CPGRAMS) for the year 2022 Ministry/ Department wise are at Annex 1. Public Grievances are received on various issues such as implementation of Government schemes/ programmes, quality of services, civic amenities, harassment & atrocities, corruption etc. portal

(b): The list of Public Grievances addressed for the year 2022 Ministry/ Department wise are at Annex 2

(c): The endeavour of the Government is to ensure quality and timely disposal of the public Grievances. The stipulated time-frame for disposal of public Grievances was reduced from 60 days to 45 in June 2021 which was further reduced to 30 from July 2022. In case redressal is not possible within the stipulated timeframe an interim reply shall be given to the citizen. The average grievance redressal time for the month of October 2022 is 27 and for November 2022 is 28 days days days days.

*****

GOI Ministry/Department wise Progress report for calendar year 2022 (upto 15.11.2022)

| Ministry/Department                                        |   Receipt |
|------------------------------------------------------------|-----------|
| Central Board of Direct Taxes (Income_Tax)                 |     58782 |
| Central Board of Indirect Taxes and Customs                |     13243 |
| Department for Promotion of Industry and Internal Trade    |      1914 |
| Department of Administrative Reforms and Public Grievances |      4154 |
| Department of Agriculture and Farmers Welfare              |     31650 |
| Department of Agriculture Research and Education           |      2190 |
| Department of Animal HusbandryDairying                     |      1634 |
| Department of Atomic Energy                                |      1500 |
| Department of Bio _Technology                              |       308 |
| Department of Chemicals and Petrochemicals_                |       447 |
| Department of Commerce                                     |      5267 |
| Department of Consumer Affairs                             |     15805 |
| Department of Defence_                                     |     13457 |
| Department of Defence Finance                              |     18445 |
| Department of Defence Production_                          |      2354 |
| Department of Defence Research and Development             |      1305 |
| Department of Economic Affairs ACC Division                |      5094 |
| Department of Empowerment of Persons with Disabilities     |      2283 |
| Department of Ex Servicemen Welfare_                       |     11954 |
| Department of Expenditure                                  |      6821 |
| Department of Fertilizers_                                 |       611 |
| Department of Financial Services (Banking Division)        |    173083 |
| Department of Financial Services (Insurance Division)      |     22463 |
| Department of Financial Services (Pension Reforms)         |      2913 |
| Department of Fisheries                                    |       334 |
| Department of Food and Public Distribution                 |      4236 |
| Department of Health & Family Welfare_                     |     32909 |
| Department of Health Research_                             |      1171 |
| Department of Heavy Industry                               |      1086 |
| Department of Higher Education                             |     19011 |
| Department of Investment & Public Asset Management         |       919 |
| Department of Justice_                                     |     12555 |
| Department of Land Resources                               |      1500 |
| Department of Legal Affairs                                |      4014 |
| Department of Military Affairs                             |      7012 |
| Department of Official Language                            |       298 |
| Department of Personnel and Training                       |     33771 |
| Department of Pharmaceutical                               |       754 |
| Department of Posts                                        |     49917 |
| Department of Public Enterprises                           |       638 |
| Department of Revenue_                                     |     15693 |
| Department of Rural Development                            |     11340 |
| Department of School Education and Literacy                |     17007 |
| Department of Science and Technology                       |      6340 |
| Department of Scientific & Industrial Research_            |      1850 |
| Department of Social Justice and Empowerment               |      6291 |

| Department of Space                                                 | 432           |
|---------------------------------------------------------------------|---------------|
| Department of Sports                                                | 1298          |
| Department of Telecommunications                                    | 46885         |
| Department of Youth Affairs                                         | 800           |
| Legislative Department                                              | 876           |
| Ministry of Coal                                                    | 3456          |
| Ministry of Ayush                                                   | 2478          |
| Ministry of Civil Aviation                                          | 9937          |
| Ministry of Cooperation_                                            | 31220         |
| Ministry of Corporate Affairs                                       | 15803         |
| Ministry of Culture                                                 | 2108          |
| Ministry of Development of North Eastern Region                     | 171           |
| Ministry of Drinking Water and Sanitation                           | 2897          |
| Ministry of Earth Sciences                                          | 550           |
| Ministry of Electronics & Information Technology                    | 7538          |
| Ministry of Environment,Forest and Climate Change                   | 4466          |
| Ministry of External Affairs                                        | 15576         |
| Ministry of Food Processing Industries                              | 1688          |
| Ministry of Home Affairs                                            | 38683         |
| Ministry of Housing and Urban Affairs                               | 28352         |
| Ministry of Information and Broadcasting                            | 4339          |
| Ministry of Labour and Employment                                   | 121638        |
| Ministry of Micro Small and Medium Enterprises                      | 2363          |
| Ministry of Mines                                                   | 1886          |
| Ministry of Minority Affairs                                        | 1731          |
| Ministry of New and Renewable Energy                                | 810           |
| Ministry of Panchayati Raj                                          | 4906          |
| Ministry of Parliamentary Affairs                                   | 2260          |
| Ministry of Petroleum and Natural Gas                               | 16206         |
| Ministry of Power                                                   | 3868          |
| Ministry of Railways Railway Board)                                 | 50119         |
| Ministry of Road Transport and Highways                             | 22474         |
| Ministry of Shipping_                                               | 1531          |
| Ministry of Skill Development and Entrepreneurship                  | 2288          |
| Ministry of Statistics and Programme Implementation                 | 334           |
| Ministry of Steel                                                   | 1040          |
| Ministry of Textiles                                                | 1212          |
| Ministry of Tourism                                                 | 1893          |
| Ministry of Tribal Affairs                                          | 1108          |
| Ministry of Water Resources,_River Development & Ganga Rejuvenation | 1986          |
| Ministry of Women and Child Development                             | 4790          |
| NITI Aayog                                                          | 2418          |
| Olo the Comptroller & Auditor General of India                      | 10886         |
| Unique Identification Authority of India Total                      | 11846 1115469 |

Note: The above numbers include Brought Forward cases

GOI Ministry/Department wise Progress report for calendar year 2022 (upto 15.11.2022)

| Ministry/Department                                        |   Disposed |
|------------------------------------------------------------|------------|
| Central Board of Direct Taxes (Income Tax)                 |      46829 |
| Central Board of Indirect Taxes and Customs                |      12627 |
| Department for Promotion of Industry and Internal Trade_   |       1870 |
| Department of Administrative Reforms and Public Grievances |       3840 |
| Department of Agriculture and Farmers Welfare              |      21577 |
| Department of Agriculture Research and Education_          |       2049 |
| Department of Animal Husbandry_Dairying_                   |       1371 |
| Department of Atomic Energy                                |       1306 |
| Department of Bio Technology                               |        299 |
| Department of Chemicals and Petrochemicals                 |        416 |
| Department of Commerce_                                    |       5010 |
| Department of Consumer Affairs_                            |      14922 |
| Department of Defence                                      |      12070 |
| Department of Defence_Finance                              |      17579 |
| Department of Defence Production                           |       2253 |
| Department of Defence Research and Development             |       1240 |
| Department of Economic Affairs ACC Division                |       4707 |
| Department of Empowerment of Persons with Disabilities     |       2216 |
| Department of Ex Servicemen Welfare_                       |      10883 |
| Department of Expenditure                                  |       6695 |
| Department of Fertilizers                                  |        574 |
| Department of Financial Services (Banking Division)        |     160059 |
| Department of Financial Services (Insurance Division)      |      21651 |
| Department of Financial Services (Pension Reforms)         |       2876 |
| Department of Fisheries                                    |        323 |
| Department of Food and Public Distribution                 |       4127 |
| Department of Health & Family Welfare_                     |      27561 |
| Department of Health Research_                             |       1139 |
| Department of Heavy Industry                               |       1053 |
| Department of Higher Education                             |      17399 |
| Department of Investment & Public Asset Management_        |        906 |
| Department of Justice_                                     |      12222 |
| Department of Land Resources                               |       1471 |
| Department of Legal Affairs_                               |       4008 |
| Department of Military Affairs                             |       6617 |
| Department of Official Language_                           |        272 |
| Department of Personnel and Training                       |      31160 |
| Department of Pharmaceutical                               |        675 |
| Department of Posts                                        |      47754 |
| Department of Public Enterprises                           |        625 |
| Department of Revenue                                      |      12399 |
| Department of Rural Development                            |      10070 |
| Department of School Education and Literacy_               |      15767 |
| Department of Science and Technology                       |       6010 |
| Department of Scientific & Industrial Research             |       1732 |
| Department of Social Justice and Empowerment               |       5985 |

| Department of Space                                                                       | 408     |
|-------------------------------------------------------------------------------------------|---------|
| Department of Sports                                                                      | 1187    |
| Department of Telecommunications                                                          |         |
| Department of Youth Affairs                                                               | 45819   |
| Legislative Department                                                                    | 583     |
| Ministry of Coal                                                                          | 851     |
| Ministry of Ayush                                                                         | 3225    |
| Ministry of Civil Aviation                                                                | 2202    |
| Ministry of Cooperation                                                                   | 9546    |
| Ministry of Corporate Affairs                                                             | 30545   |
| Ministry of Culture                                                                       | 15352   |
|                                                                                           | 1872    |
| Ministry of Development of North Eastern Region Ministry of Drinking Water and Sanitation | 170     |
| Ministry of Earth Sciences                                                                | 2439    |
|                                                                                           | 516     |
| Ministry of Electronics & Information Technology                                          | 7138    |
| Ministry of Environment,_Forest and Climate Change Ministry of External Affairs           | 4190    |
| Ministry of Food Processing Industries                                                    | 14630   |
| Ministry of Home Affairs                                                                  | 1669    |
|                                                                                           | 37160   |
| Ministry of Housing and Urban Affairs                                                     | 27124   |
| Ministry of Information and Broadcasting                                                  | 3955    |
| Ministry of Labour and Employment                                                         | 118247  |
| Ministry of Micro Small and Medium_Enterprises                                            | 2210    |
| Ministry of Mines                                                                         | 1856    |
| Ministry of Minority Affairs                                                              | 1607    |
| Ministry of New and Renewable Energy                                                      | 760     |
| Ministry of Panchayati Raj                                                                | 4685    |
| Ministry of Parliamentary Affairs                                                         | 2259    |
| Ministry of Petroleum and Natural Gas Ministry of Power                                   | 15088   |
| Ministry of Railways                                                                      | 3761    |
| Railway Board)                                                                            | 47898   |
| Ministry of Road Transport and Highways                                                   | 21632   |
| Ministry of Shipping                                                                      | 1387    |
| Ministry of Skill Development and Entrepreneurship                                        | 2145    |
| Ministry of Statistics and Programme Implementation                                       | 317     |
| Ministry of Steel                                                                         | 998     |
| Ministry of Textiles                                                                      | 1173    |
| Ministry of Tourism                                                                       | 1744    |
| Ministry of Tribal Affairs                                                                | 1035    |
| Ministry of Water Resources,_River Development & Ganga Rejuvenation                       | 1914    |
| Ministry of Women and Child Development                                                   | 4426    |
| NITI Aayog_                                                                               | 2367    |
| Q/o the Comptroller & Auditor General of India                                            | 10453   |
| Unique Identification Authority of India                                                  | 11073   |
| Total                                                                                     | 1033810 |

Note: The above numbers include Brought Forward cases