Lok Sabha Question No. 1536 (UNSTARRED), answered on 2021-07-28
Subject: Refund for Tatkal Cancellations
Ministry: RAILWAYS
Asked by: Vivek Narayan Shejwalkar

## GOVERNMENT OF INDIA MINISTRY OF RAILWAYS

## LOK SABHA UNSTARRED QUESTION NO. 1536 TO BE ANSWERED ON 28.07.2021

## REFUND FOR TATKAL CANCELLATIONS

- †1536. SHRI VIVEK NARAYAN SHEJWALKAR: Will the Minister of RAILWAYS be pleased to state: (a)  whether  tatkal  ticketing  system  does  not  have  any  provision  for refund of any amount to railway passengers on cancellation of tickets whereas cancellation of reserved tickets of other category provide for refund of some percentage of the ticket cost; (b)  whether  the  Ministry  of  Railways  proposes  to  consider  to  refund amount  by  deducting  some  amount  on  cancellation  of  tickets  by changing the tatkal ticketing system to protect the financial interest of railway passengers;  and (c) if so, the details thereof?

## ANSWER

MINISTER OF RAILWAYS, COMMUNICATIONS AND ELECTRONICS & INFORMATION TECHNOLOGY

(SHRI ASHWINI VAISHNAW)

- (a) to (c): A Statement is laid on the Table of the House.

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STATEMENT REFERRED TO IN REPLY TO PARTS (a) TO (c) OF UNSTARRED QUESTION  NO.1536  BY  SHRI  VIVEK  NARAYAN  SHEJWALKAR  TO  BE ANSWERED  IN  LOK  SABHA  ON  28.07.2021  REGARDING  REFUND  FOR TATKAL CANCELLATIONS

(a): Refund is given to passengers as per Railway Passengers (Cancellation of Tickets and Refund  of Fare) Rules 2015  notified through Gazette Notification G.S.R. 836(E). dated 04.11.2015.  The Rule mandates refund as per different situations, important details of which are as follows:-

| Type of Ticket   | Status                                                | Time Period                                                                                          |
|------------------|-------------------------------------------------------|------------------------------------------------------------------------------------------------------|
| Tatkal           | Confirmed                                             | No refund except in case of late running of trains more than 3 hours and cancellation of trains etc. |
| Tatkal           | Waitlisted                                            | Refund admissible upto half an hour before scheduled departure of train.                             |
| Regular          | Confirmed                                             | Refund admissible upto 4 hours before the scheduled departure of train.                              |
| Regular          | Reservation against Cancellation (RAC) and Waitlisted | Refund admissible upto half an hour before scheduled departure of train.                             |

In case of late running of trains more than three hours at the journey commencing  station  and  passenger  do  not  want  to  travel,  the  refund  is permissible for all the above cases upto actual departure of the train.

Moreover, in case of Cancellation of trains, automatic refund of fare is given  on  online  e-tickets  and  PRS  counter  tickets  can  be  cancelled  within the prescribed time limit as per Refund rule.

(b) & (c): At present, there is no proposal to amend the Railway Passengers

(Cancellation of Ticket and Refund of Fare) Rules 2015.

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