Lok Sabha Question No. 124 (UNSTARRED), answered on 2022-12-07
Subject: Setting up of CSCs
Ministry: ELECTRONICS AND INFORMATION TECHNOLOGY
Asked by: Ramesh Chander Kaushik, Jugal Kishore Sharma, Locket Chatterjee, Rama Devi, Sunil Kumar Pintu, Navneet Ravi Rana, Dileshwar Kamait, Dilip Ghosh, Riti Pathak, Geeta Kora, Ajay Kumar Mandal

## GOVERNMENT OF INDIA MINISTRY OF ELECTRONICS AND INFORMATION TECHNOLOGY

## LOK SABHA

## UNSTARRED QUESTION NO. 124

TO BE ANSWERED ON: 07.12.2022

## SETTING UP OF CSCs

## 124 SHRI RAMESH CHANDER KAUSHIK:

SHRI KISHORE  SHARMA:

MS. LOCKET CHATTERJEE:

SHRIMATI RAMA DEVI:

SHRI SUNIL KUMAR PINTU:

SHRI NAVNEET  RAVI RANA:

SHRI  DILESHWAR KAMAIT:

SHRI DILIP GHOSH:

SHRIMATI RITI PATHAK:

SHRIMATI GEETA KORA:

SHRI AJAY KUMAR MANDAL:

Will the Minister of MINISTER OF ELECTRONICS AND INFORMATION TECHNOLOGY be pleased to state:

- (a)  whether  the  Government  has  started  Common  Services  Centres  (CSCs)  to  make  cyber services available in gram panchayats of the country;
- (b) if so, the details thereof;
- (c) the total number of CSCs set up in the country particularly in Jammu and Kashmir, West Bengal, Bihar, Madhya Pradesh, Jharkhand and Haryana, State/UT-wise; and
- (d) the time by which all gram panchayats are likely to get a dedicated CSC in the country, including the above States?

## ANSWER

## MINISTER OF STATE FOR ELECTRONICS AND INFORMATION TECHNOLOGY (SHRI RAJEEV CHANDRASEKHAR)

(a)  to  (d):  The  Ministry  of  Electronics  and  Information  Technology  has  implemented  the Common Services Centre 2.0 project under the Digital India Programme. CSC e-Governance Services India Limited, as SPV is the implementing agency. The project aims to deliver eservices to rural citizens through Common Service Centres (CSCs) and expanding the CSC network  till  the  Gram  Panchayat  level.  During  the  financial  year  (FY)  2021-22,  a  total  of 5,533.42 lakh transactions for a total transaction value of Rs. 69,689.94 crore have been made through the CSC network. Over 400 services are being delivered through CSCs, including government  services,  financial  services  and  services  related  to  Aadhaar,  various  social welfare schemes, education, telemedicine, travel bookings, utility payments and e-commerce.

As  on  31.10.2022,  5,21,225  CSCs  were  operational,  out  of  which  4,14,766  CSCs  were operational  at  the  Gram  Panchayat  level.  The  number  of  operational  CSCs  in  the  States  / Union territories of Bihar, Haryana, Jharkhand, Madhya Pradesh, West Bengal and Jammu and Kashmir are as under:

| State / Union territory   | Number of operational CSCs (rural and urban)   |
|---------------------------|------------------------------------------------|
| Bihar                     | 49,981                                         |
| Haryana                   | 18,614                                         |
| Jharkhand                 | 20,515                                         |
| Madhya Pradesh            | 44,799                                         |
| West Bengal               | 25,397                                         |
| Jammu and Kashmir         | 6,525                                          |

The CSCs are run on a self-sustainable basis by village level entrepreneurs and the setting up of  CSCs in a particular locality  depends upon a number of factors such as the viability of operations, the demand for its services. Implementing agency continuously makes efforts to improve the viability by expanding the bouquet of services and strengthening the integrated delivery platform in all Gram Panchayats.

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