Lok Sabha Question No. 2567 (UNSTARRED), answered on 2023-03-16
Subject: Unruly Passengers
Ministry: CIVIL AVIATION
Asked by: P.P. Chaudhary, Ramapati Ram Tripathi, Brijbhushan Sharan Singh, Pratap Chandra Sarangi, Suresh Kodikunnil, Anurag Sharma, Sangamlal Kadedin Gupta

## GOVERNMENT OF INDIA

## MINISTRY OF CIVIL AVIATION

## Lok Sabha

UNSTARRED QUESTION NO. : 2567

( TO BE ANSWERED ON THE  16th March 2023 )

## UNRULY PASSENGERS

2567.    SHRI P.P. CHAUDHARY

DR. RAMPATI RAM TRIPATHI

SHRI BRUBHUSHAN SHARAN SINGH

SHRI PRATAP CHANDRA SARANGI

SHRI KODIKKUNNIL SURESH

SHRI ANURAG SHARMA

SHRI SANGAM LAL GUPTA

Will the Minister of CIVIL AVIATION

be pleased to state:-

- (a) whether the Government is aware of the recent string of incidents regarding ill-mannered  passengers  in  commercial  flights  including  an  incident  wherein  a passenger  is  alleged  to  have  behaved  in  an  unruly  manner  with  a  woman passenger in an Air India flight from New York to Delhi and similar incidents being reported in domestic and international flights and if so, the details thereof and the reasons therefor;
- (b) whether the Government is aware that such incidents are left unreported by the cabin crew and commanders of airlines and if so, the details thereof;
- (c) whether the Government has taken any steps to prevent such incidents in the
- future and if so, the details thereof;
- (d) whether there are any existing provisions for holding passengers accountable for their misbehaviour in flights and if so, the details thereof; and
- (e) the details of the total number of fliers put on no-fly lists during the last five
- years?

## ANSWER

Minister of CIVIL AVIATION      (Shri Jyotiraditya M&#46; Scindia)

- (a)  &  (b)  Yes,  Sir.  A  total  of  63  passengers  have  been  placed  in  "No  Fly  List" during  the  year  2022,  for  the  period  as  recommended  by  the  airline's  Internal Committee,  constituted  in  accordance  with  CAR  on  unruly  passengers.  The majority of the passengers placed in "No Fly List" were for violation related to not wearing masks or not obeying the instructions of the crew members.;

As  regards  specific  incident  wherein  a  passenger  relieved  himself  on  a  copassenger in  an  Air  India  flight  from  New  York  to  New  Delhi  dated  26.11.2022, following action was taken by DGCA for non-compliance to applicable regulations: (i) Financial Penalty of Rs.30,00,000/- (Rupees Thirty Lakh only) has been imposed on M/s Air India. (ii) Financial Penalty of Rs.3,00,000/- (Rupees Three Lakh only) has been imposed on Director Flight services of M/s Air India. (iii) License of Pilot in Command suspended for three months.; ; (c)  &  (d)  In  order  to  deal  with unruly behaviour on-board, DGCA has issued Civil Aviation Requirement (CAR), Section 3- Air Transport, Series M, and Part VI titled "Handling of unruly / disruptive passengers". As per the procedure defined in the CAR,  airline has  to follow  a  prescribed  procedure  for  holding  passengers accountable before they are placed in the 'No Fly List' by the airline. Based on the information  provided  by  the  airlines,  'No  Fly  List'  is  maintained  by  Directorate General of Civil Aviation (DGCA).; (e)  In  the  last  five  years  including  current  year,  a  total  of  150  fliers  have  been placed in the No-Fly list.;

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