Lok Sabha Question No. 2233 (UNSTARRED), answered on 2021-03-08
Subject: Home Delivery of LPG Cylinders
Ministry: PETROLEUM AND NATURAL GAS
Asked by: Bhartruhari Mahtab, Chirag Paswan

## LOK SABHA UNSTARRED QUESTION NO.2233 TO BE ANSWERED ON  8 th  MARCH, 2021

Home Delivery of LPG Cylinders

2233.  SHRI BHARTRUHARI MAHTAB: SHRI CHIRAG KUMAR PASWAN:

पेोलयम एवं ाक ृ तक गैस मंी Will the Minister of PETROLEUM AND NATURAL GAS be pleased to state:

- (a) whether the cases of overcharging for home delivery of domestic LPG cylinders above its  MRP  by  LPG  Distributors  have  come  to  the  notice  of  the  Government  across  the country particularly in small cities during each of the last three years and the current year;
- (b)  if  so,  the  details  thereof,  State/UT-wise  and  Company-wise and the reasons therefor along with the action taken/being taken by the Government in such cases so far;
- (c)  the  number  and  nature  of  complaints  received  by  the  Government  against  LPG Distributors across the country during the said period, State/UT-wise and Company-wise along with the present status of such complaints;
- (d)  whether  the  Government  has  received  any  complaint  regarding  non-supply  of  LPG cylinders  to  the  consumers  at  regular  basis  by  the  LPG  dealers  across  the  country including Bihar due to which the consumers have to bear the additional cost of transporting cylinders from godown and if so, the action taken against the guilty LPG distributors during the last three years and the current year along with the details thereof; and
- (e)  the  other  steps  taken/being  taken  by  the  Government  to  bring  transparency  in  the functioning of LPG Distributors across the country along with achievements thereof?

## ANSWER पेोलयम एवं ाक ृ तक गैस मंी ( ी धम धान

## )

MINISTER OF PETROLEUM AND NATURAL GAS (SHRI DHARMENDRA PRADHAN)

(a) & (b) State/UT-wise details of number of established cases of overcharging for home delivery of domestic cylinders  above the Retail Selling Price  during the last three years and  the  current  year  i.e.  2017-18,  2018-19,  2019-20  and    April-December  2020  are  at Annexure-I . In all such established cases, action is taken as per provisions of Marketing Discipline Guidelines (MDG)/Distributorship Agreement.

- (c) Oil  Marketing  Companies  (OMCs)  have  received  various  complaints  like  delay  in refill delivery, unaccounted sale of LPG cylinders, supply of underweight cylinders/pilferage, release of LPG connection to ineligible persons, non-home delivery of domestic  refills  by  LPG  distributors  etc.  State/company-wise  details  of  total  established cases  of  irregularities  against  OMC  Distributorships  during  the  last  three  years  and  the

current year i.e. 2017-18, 2018-19, 2019-20 and April-December 2020 are at Annexure-II . In  all  such  established  cases,  action  is  taken  as  per  provisions  of  Marketing  Discipline Guidelines (MDG)/Distributorship Agreement.

- (d) OMCs have not received specific complaints regarding non-supply of LPG cylinders to  the  LPG  consumers  at  regular  basis  by  the  LPG  distributors  across  the  country including Bihar due to which the consumers have to bear additional cost of transporting cylinders from godown.

(e) Major steps taken by the Government/OMCs  to  bring transparency in the functioning of LPG distribution across the country are:-

-  In order to regulate distribution of LPG, 'Liquefied Petroleum Gas (Regulation of Supply and Distribution) Order, 2000' has been notified.
-  OMCs have notified LPG Marketing Discipline Guidelines (MDG) to be adhered to by the distributors. The MDG is revised from time to time to cover all aspects of LPG marketing and to keep a check on erring distributors
-  KYC initiative for all New Connections/Multiple Connections/Transferred/Inactive customers so that customers with proper identity and address proof are enrolled at distributors.
-  IVRS/SMS refill booking system has been introduced across the country in all regular distributorships, wherein customers get SMS  on  refill booking / generation of cash memo.
-  OMCs have also introduced e-Invoice so that customer can view the exact price payable .
-  Digital payment facility has also been provided to the consumers.
-  In order to have a convenient, easy and effective way to enable the citizen to provide their feedback, a unique toll free telephone number 18002333555 is in operation through call centres on industry basis.
-  OMCs  have  also  introduced  different  colours  for  domestic  and  non-domestic LPG cylinders so that misuse of domestic LPG cylinders for unauthorised use is easily identifiable.
-  In case the customer is not satisfied with the services of the existing distributor, facility  of  opting  for  another  distributor  operating  in  the  same  area  is  available under portability scheme.
- ---------

| Annexure referred to part (a) & (b) of Unstarred Lok Sabha Parliament Question No. 2233 to be answered on 08.03.2021 asked by Shri Bhartruhari Mahtab and Shri Chirag Kumar Paswan regarding ' Home Delivery of LPG Cylinders'   | Annexure referred to part (a) & (b) of Unstarred Lok Sabha Parliament Question No. 2233 to be answered on 08.03.2021 asked by Shri Bhartruhari Mahtab and Shri Chirag Kumar Paswan regarding ' Home Delivery of LPG Cylinders'   | Annexure referred to part (a) & (b) of Unstarred Lok Sabha Parliament Question No. 2233 to be answered on 08.03.2021 asked by Shri Bhartruhari Mahtab and Shri Chirag Kumar Paswan regarding ' Home Delivery of LPG Cylinders'   | Annexure referred to part (a) & (b) of Unstarred Lok Sabha Parliament Question No. 2233 to be answered on 08.03.2021 asked by Shri Bhartruhari Mahtab and Shri Chirag Kumar Paswan regarding ' Home Delivery of LPG Cylinders'   | Annexure referred to part (a) & (b) of Unstarred Lok Sabha Parliament Question No. 2233 to be answered on 08.03.2021 asked by Shri Bhartruhari Mahtab and Shri Chirag Kumar Paswan regarding ' Home Delivery of LPG Cylinders'   |
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| STATE/UT                                                                                                                                                                                                                         | 2017-18                                                                                                                                                                                                                          | 2018-19                                                                                                                                                                                                                          | 2019-20                                                                                                                                                                                                                          | 2020-21 (Apr-Dec)                                                                                                                                                                                                                |
| CHANDIGARH                                                                                                                                                                                                                       | 1                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                |
| DELHI                                                                                                                                                                                                                            | 1                                                                                                                                                                                                                                | 2                                                                                                                                                                                                                                | 1                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                |
| HARYANA                                                                                                                                                                                                                          | 0                                                                                                                                                                                                                                | 2                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                |
| HIMACHAL PRADESH                                                                                                                                                                                                                 | 0                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                |
| JAMMU & KASHMIR                                                                                                                                                                                                                  | 1                                                                                                                                                                                                                                | 1                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                | 7                                                                                                                                                                                                                                |
| PUNJAB                                                                                                                                                                                                                           | 2                                                                                                                                                                                                                                | 3                                                                                                                                                                                                                                | 4                                                                                                                                                                                                                                | 5                                                                                                                                                                                                                                |
| RAJASTHAN                                                                                                                                                                                                                        | 9                                                                                                                                                                                                                                | 14                                                                                                                                                                                                                               | 12                                                                                                                                                                                                                               | 10                                                                                                                                                                                                                               |
| UTTAR PRADESH                                                                                                                                                                                                                    | 20                                                                                                                                                                                                                               | 39                                                                                                                                                                                                                               | 58                                                                                                                                                                                                                               | 31                                                                                                                                                                                                                               |
| UTTRANCHAL                                                                                                                                                                                                                       | 2                                                                                                                                                                                                                                | 1                                                                                                                                                                                                                                | 6                                                                                                                                                                                                                                | 8                                                                                                                                                                                                                                |
| LADAKH                                                                                                                                                                                                                           | 0                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                |
| SUB TOTAL NORTH                                                                                                                                                                                                                  | 36                                                                                                                                                                                                                               | 62                                                                                                                                                                                                                               | 81                                                                                                                                                                                                                               | 61                                                                                                                                                                                                                               |
| ANDAMAN & NICOBAR                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                |
| ARUNACHAL PRADESH                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                |
| ASSAM                                                                                                                                                                                                                            | 0                                                                                                                                                                                                                                | 1                                                                                                                                                                                                                                | 2                                                                                                                                                                                                                                | 3                                                                                                                                                                                                                                |
| BIHAR                                                                                                                                                                                                                            | 4                                                                                                                                                                                                                                | 5                                                                                                                                                                                                                                | 14                                                                                                                                                                                                                               | 19                                                                                                                                                                                                                               |
| JHARKHAND                                                                                                                                                                                                                        | 0                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                | 4                                                                                                                                                                                                                                | 2                                                                                                                                                                                                                                |
| MANIPUR                                                                                                                                                                                                                          | 0                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                |
| MEGHALAYA                                                                                                                                                                                                                        | 0                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                |
| MIZORAM                                                                                                                                                                                                                          | 0                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                |
| NAGALAND                                                                                                                                                                                                                         | 0                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                |
| ORISSA                                                                                                                                                                                                                           | 1                                                                                                                                                                                                                                | 7                                                                                                                                                                                                                                | 6                                                                                                                                                                                                                                | 8                                                                                                                                                                                                                                |
| SIKKIM                                                                                                                                                                                                                           | 0                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                |
| TRIPURA                                                                                                                                                                                                                          | 0                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                |
| WEST BENGAL                                                                                                                                                                                                                      | 11                                                                                                                                                                                                                               | 1                                                                                                                                                                                                                                | 3                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                |
| SUB TOTAL EAST                                                                                                                                                                                                                   | 16                                                                                                                                                                                                                               | 14                                                                                                                                                                                                                               | 29                                                                                                                                                                                                                               | 32                                                                                                                                                                                                                               |
| CHATTISGARH                                                                                                                                                                                                                      | 0                                                                                                                                                                                                                                | 1                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                | 2                                                                                                                                                                                                                                |
| DADRA & NAGAR HAVELI                                                                                                                                                                                                             | 0                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                |
| DAMAN & DIU                                                                                                                                                                                                                      | 0                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                |
| GOA                                                                                                                                                                                                                              | 0                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                | 4                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                |
| GUJARAT                                                                                                                                                                                                                          | 0                                                                                                                                                                                                                                | 4                                                                                                                                                                                                                                | 3                                                                                                                                                                                                                                | 2                                                                                                                                                                                                                                |
| MADHYA PRADESH                                                                                                                                                                                                                   | 6                                                                                                                                                                                                                                | 3                                                                                                                                                                                                                                | 8                                                                                                                                                                                                                                | 10                                                                                                                                                                                                                               |
| MAHARASHTRA                                                                                                                                                                                                                      | 7                                                                                                                                                                                                                                | 18                                                                                                                                                                                                                               | 7                                                                                                                                                                                                                                | 7                                                                                                                                                                                                                                |
| SUB TOTAL WEST                                                                                                                                                                                                                   | 13                                                                                                                                                                                                                               | 26                                                                                                                                                                                                                               | 22                                                                                                                                                                                                                               | 21                                                                                                                                                                                                                               |
| ANDHRA PRADESH                                                                                                                                                                                                                   | 4                                                                                                                                                                                                                                | 11                                                                                                                                                                                                                               | 18                                                                                                                                                                                                                               | 15                                                                                                                                                                                                                               |
| KARNATAKA                                                                                                                                                                                                                        | 3                                                                                                                                                                                                                                | 10                                                                                                                                                                                                                               | 12                                                                                                                                                                                                                               | 15                                                                                                                                                                                                                               |
| KERALA                                                                                                                                                                                                                           | 1                                                                                                                                                                                                                                | 8                                                                                                                                                                                                                                | 7                                                                                                                                                                                                                                | 1                                                                                                                                                                                                                                |
| LAKSHADWEEP                                                                                                                                                                                                                      | 0                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                |
| PONDICHERRY                                                                                                                                                                                                                      | 0                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                |
| TAMILNADU                                                                                                                                                                                                                        | 4                                                                                                                                                                                                                                | 7                                                                                                                                                                                                                                | 4                                                                                                                                                                                                                                | 6                                                                                                                                                                                                                                |
| TELANGANA                                                                                                                                                                                                                        | 5                                                                                                                                                                                                                                | 18                                                                                                                                                                                                                               | 11                                                                                                                                                                                                                               | 6                                                                                                                                                                                                                                |
| SUB TOTAL SOUTH                                                                                                                                                                                                                  | 17                                                                                                                                                                                                                               | 54                                                                                                                                                                                                                               | 52                                                                                                                                                                                                                               | 43                                                                                                                                                                                                                               |
| ALL INDIA                                                                                                                                                                                                                        | 82                                                                                                                                                                                                                               | 156                                                                                                                                                                                                                              | 184                                                                                                                                                                                                                              | 157                                                                                                                                                                                                                              |

| Annexure referred to part (c) of Unstarred Lok Sabha Parliament Question No. 2233 to be answered on 08.03.2021 asked by Shri Bhartruhari Mahtab and Shri Chirag Kumar Paswan regarding ' Home Delivery of LPG Cylinders'   | Annexure referred to part (c) of Unstarred Lok Sabha Parliament Question No. 2233 to be answered on 08.03.2021 asked by Shri Bhartruhari Mahtab and Shri Chirag Kumar Paswan regarding ' Home Delivery of LPG Cylinders'   | Annexure referred to part (c) of Unstarred Lok Sabha Parliament Question No. 2233 to be answered on 08.03.2021 asked by Shri Bhartruhari Mahtab and Shri Chirag Kumar Paswan regarding ' Home Delivery of LPG Cylinders'   | Annexure referred to part (c) of Unstarred Lok Sabha Parliament Question No. 2233 to be answered on 08.03.2021 asked by Shri Bhartruhari Mahtab and Shri Chirag Kumar Paswan regarding ' Home Delivery of LPG Cylinders'   |
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| STATE/UT                                                                                                                                                                                                                   | IOC                                                                                                                                                                                                                        | HPC                                                                                                                                                                                                                        | BPC                                                                                                                                                                                                                        |
| CHANDIGARH                                                                                                                                                                                                                 | 28                                                                                                                                                                                                                         | 3                                                                                                                                                                                                                          | 1                                                                                                                                                                                                                          |
| DELHI                                                                                                                                                                                                                      | 387                                                                                                                                                                                                                        | 33                                                                                                                                                                                                                         | 17                                                                                                                                                                                                                         |
| HARYANA                                                                                                                                                                                                                    | 107                                                                                                                                                                                                                        | 11                                                                                                                                                                                                                         | 32                                                                                                                                                                                                                         |
| HIMACHAL PRADESH                                                                                                                                                                                                           | 26                                                                                                                                                                                                                         | 2                                                                                                                                                                                                                          | 10                                                                                                                                                                                                                         |
| JAMMU & KASHMIR                                                                                                                                                                                                            | 28                                                                                                                                                                                                                         | 44                                                                                                                                                                                                                         | 21                                                                                                                                                                                                                         |
| PUNJAB                                                                                                                                                                                                                     | 119                                                                                                                                                                                                                        | 150                                                                                                                                                                                                                        | 49                                                                                                                                                                                                                         |
| RAJASTHAN                                                                                                                                                                                                                  | 276                                                                                                                                                                                                                        | 513                                                                                                                                                                                                                        | 139                                                                                                                                                                                                                        |
| UTTAR PRADESH                                                                                                                                                                                                              | 961                                                                                                                                                                                                                        | 689                                                                                                                                                                                                                        | 487                                                                                                                                                                                                                        |
| UTTRANCHAL                                                                                                                                                                                                                 | 212                                                                                                                                                                                                                        | 10                                                                                                                                                                                                                         | 41                                                                                                                                                                                                                         |
| LADAKH                                                                                                                                                                                                                     | 0                                                                                                                                                                                                                          | 0                                                                                                                                                                                                                          | 0                                                                                                                                                                                                                          |
| ANDAMAN & NICOBAR                                                                                                                                                                                                          | 0                                                                                                                                                                                                                          | 0                                                                                                                                                                                                                          | 0                                                                                                                                                                                                                          |
| ARUNACHAL PRADESH                                                                                                                                                                                                          | 2                                                                                                                                                                                                                          | 0                                                                                                                                                                                                                          | 0                                                                                                                                                                                                                          |
| ASSAM                                                                                                                                                                                                                      | 87                                                                                                                                                                                                                         | 12                                                                                                                                                                                                                         | 19                                                                                                                                                                                                                         |
| BIHAR                                                                                                                                                                                                                      | 65                                                                                                                                                                                                                         | 44                                                                                                                                                                                                                         | 195                                                                                                                                                                                                                        |
| JHARKHAND                                                                                                                                                                                                                  | 125                                                                                                                                                                                                                        | 11                                                                                                                                                                                                                         | 38                                                                                                                                                                                                                         |
| MANIPUR                                                                                                                                                                                                                    | 0                                                                                                                                                                                                                          | 0                                                                                                                                                                                                                          | 0                                                                                                                                                                                                                          |
| MEGHALAYA                                                                                                                                                                                                                  | 3                                                                                                                                                                                                                          | 0                                                                                                                                                                                                                          | 0                                                                                                                                                                                                                          |
| MIZORAM                                                                                                                                                                                                                    | 0                                                                                                                                                                                                                          | 0                                                                                                                                                                                                                          | 0                                                                                                                                                                                                                          |
| NAGALAND                                                                                                                                                                                                                   | 2                                                                                                                                                                                                                          | 0                                                                                                                                                                                                                          | 1                                                                                                                                                                                                                          |
| ORISSA                                                                                                                                                                                                                     | 102                                                                                                                                                                                                                        | 10                                                                                                                                                                                                                         | 105                                                                                                                                                                                                                        |
| SIKKIM                                                                                                                                                                                                                     | 0                                                                                                                                                                                                                          | 0                                                                                                                                                                                                                          | 0                                                                                                                                                                                                                          |
| TRIPURA                                                                                                                                                                                                                    | 3                                                                                                                                                                                                                          | 0                                                                                                                                                                                                                          | 0                                                                                                                                                                                                                          |
| WEST BENGAL                                                                                                                                                                                                                | 82                                                                                                                                                                                                                         | 272                                                                                                                                                                                                                        | 76                                                                                                                                                                                                                         |
| CHATTISGARH                                                                                                                                                                                                                | 130                                                                                                                                                                                                                        | 109                                                                                                                                                                                                                        | 6                                                                                                                                                                                                                          |
| DADRA & NAGAR HAVELI                                                                                                                                                                                                       | 0                                                                                                                                                                                                                          | 0                                                                                                                                                                                                                          | 0                                                                                                                                                                                                                          |
| DAMAN & DIU                                                                                                                                                                                                                | 0                                                                                                                                                                                                                          | 0                                                                                                                                                                                                                          | 0                                                                                                                                                                                                                          |
| GOA                                                                                                                                                                                                                        | 0                                                                                                                                                                                                                          | 21                                                                                                                                                                                                                         | 7                                                                                                                                                                                                                          |
| GUJARAT                                                                                                                                                                                                                    | 114                                                                                                                                                                                                                        | 71                                                                                                                                                                                                                         | 30                                                                                                                                                                                                                         |
| MADHYA PRADESH                                                                                                                                                                                                             | 850                                                                                                                                                                                                                        | 68                                                                                                                                                                                                                         | 42                                                                                                                                                                                                                         |
| MAHARASHTRA                                                                                                                                                                                                                | 183                                                                                                                                                                                                                        | 156                                                                                                                                                                                                                        | 272                                                                                                                                                                                                                        |
| ANDHRA PRADESH                                                                                                                                                                                                             | 147                                                                                                                                                                                                                        | 52                                                                                                                                                                                                                         | 50                                                                                                                                                                                                                         |
| KARNATAKA                                                                                                                                                                                                                  | 181                                                                                                                                                                                                                        | 85                                                                                                                                                                                                                         | 84                                                                                                                                                                                                                         |
| KERALA                                                                                                                                                                                                                     | 225                                                                                                                                                                                                                        | 19                                                                                                                                                                                                                         | 20                                                                                                                                                                                                                         |
| LAKSHADWEEP                                                                                                                                                                                                                | 0                                                                                                                                                                                                                          | 0                                                                                                                                                                                                                          | 0                                                                                                                                                                                                                          |
| PONDICHERRY                                                                                                                                                                                                                | 6                                                                                                                                                                                                                          | 0                                                                                                                                                                                                                          | 0                                                                                                                                                                                                                          |
| TAMILNADU                                                                                                                                                                                                                  | 306                                                                                                                                                                                                                        | 32                                                                                                                                                                                                                         | 45                                                                                                                                                                                                                         |
| TELANGANA                                                                                                                                                                                                                  | 122                                                                                                                                                                                                                        | 73                                                                                                                                                                                                                         | 64                                                                                                                                                                                                                         |
| ALL INDIA                                                                                                                                                                                                                  | 4879                                                                                                                                                                                                                       | 2490                                                                                                                                                                                                                       | 1851                                                                                                                                                                                                                       |