Lok Sabha Question No. 4654 (UNSTARRED), answered on 2023-03-29
Subject: Pending Cases in Consumer Forums
Ministry: CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION
Asked by: Sanjay Seth

## ANSWER

## miHkksDrk ekeys] [kk| vkSj lkoZtfud forj.k jkT; ea=h (श्री अश्विनी क ु मार चौबे)

## THE MINISTER OF STATE CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION (SHRI ASHWINI KUMAR CHOUBEY)

- (a) :    Details  of  State-wise  pendency  of  consumer  cases  in  Consumer  Commissions  is  given  at Annexure-I
- (b) :      Details of number of cases disposed of by the State Consumer Disputes Redressal Commission and District  Consumer  Disputes  Redressal  Commissions  of  Jharkhand  during  2021  and  2022  is  given  at Annexure-II
- (c)  to  (e)  :    The  Consumer  Protection  Act,  2019  provides  for  redressal  of  the  grievances  of  consumer through specialized quasi-judicial agencies, known as 'Consumer Commissions', that have been established at  the  District  level  (District  Consumer  Disputes  Redressal  Commission),  State  level  (State  Consumer Disputes Redressal Commission) and National level (National Consumer Disputes Redressal Commission), where consumers can file complaints for redressal.

## ORIGINAL IN HINDI

## Government of India Ministry of Consumer Affairs, Food and Public Distribution

## Department of Consumer Affairs

## LOK SABHA

## UNSTARRED QUESTION NO. 4654 (OIH)

TO BE ANSWERED ON 29.03.2023

## PENDING CASES IN CONSUMER FORUMS

4654.  SHRI SANJAY SETH:

(OIH)

Will  the  Minister  of CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION miHkksDrk ekeys] [kk| vkSj lkoZtfud forj.k ea=h be pleased to state:

- (a) the State-wise details of the number of pending cases related to the Consumer Forums at present;
- (b) the district-wise details of number of complaints which have been redressed in Jharkhand through the consumer forums during the last two years;
- (c) the number of guilty institutions against which action has been taken thereunder;
- (d) whether any arrangement has been made for the common public so that they may easily register their complaints with the Consumer Forums; and
- (e) if so, the details thereof?

The  Act  also  provides  for,  inter-alia,  simplification  of  the  adjudication  process  in  the  Consumer Commissions; filing of a complaint by a consumer in the Consumer Commission having jurisdiction with respect to his place of work/residence irrespective of place of transaction and place of business or residence of  the  opposite  parties;  e-filing  and  e-payment;  video  conferencing  for  hearing;  deemed  admissibility  of complaints if admissibility is not decided within 21 days of filing; court monitored mediation to facilitate early disposal of cases; provision of product liability.

The e-Daakhil portal has been launched covering 34 States/UTs to provide facility to all the aggrieved consumers to register online consumer complaints in different Consumer Commissions from anywhere in India. It allows consumers to pay the complaints fees online, upload case documents and track the process. The purpose is to provide timely and effective administration and settlement of consumer disputes.

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## ANNEXURE REFERRED IN REPLY TO PART (a) OF LOK SABHA UNSTARRED QUESTION NO. 4654 FOR 29.03.2023 REGARDING PENDING CASES IN CONSUMER COMMISSIONS.

## Details of State-wise pendency of consumer cases in Consumer Commissions

| S. No.   | Name of the State/UTs                    |   FILED |   DISPOSED |   PENDING |
|----------|------------------------------------------|---------|------------|-----------|
| 1        | Andaman Nicobar                          |     525 |        481 |        44 |
| 2        | Andhra Pradesh                           |   55068 |      50095 |      4973 |
| 3        | Arunachal Pradesh                        |     623 |        591 |        32 |
| 4        | Assam                                    |    5780 |       3691 |      2089 |
| 5        | Bihar                                    |   35556 |      12508 |     23048 |
| 6        | Chandigarh                               |   34225 |      30314 |      3911 |
| 7        | Chhattisgarh                             |   59736 |      48733 |     11003 |
| 8        | Dadra and Nagar Haveli and Daman and Diu |     163 |        114 |        49 |
| 9        | Delhi                                    |   82260 |      56497 |     25763 |
| 10       | Goa                                      |    5134 |       4734 |       400 |
| 11       | Gujarat                                  |  274836 |     240563 |     34273 |
| 12       | Haryana                                  |  103993 |      73469 |     30524 |
| 13       | Himachal Pradesh                         |   31748 |      27531 |      4217 |
| 14       | Jammu and Kashmir                        |    3257 |        617 |      2640 |
| 15       | Jharkhand                                |   15411 |       9374 |      6037 |
| 16       | Karnataka                                |  221014 |     202989 |     18025 |
| 17       | Kerala                                   |  108575 |      89375 |     19200 |
| 18       | Lakshadweep                              |      37 |         10 |        27 |
| 19       | Madhya Pradesh                           |  175072 |     129326 |     45746 |
| 20       | Maharashtra                              |  343155 |     269516 |     73639 |
| 21       | Manipur                                  |     957 |        863 |        94 |
| 22       | Meghalaya                                |    1538 |       1442 |        96 |
| 23       | Mizoram                                  |     668 |        616 |        52 |
| 24       | Nagaland                                 |     164 |        111 |        53 |
| 25       | Odisha                                   |   44073 |      27551 |     16522 |
| 26       | Puducherry                               |     963 |        598 |       365 |
| 27       | Punjab                                   |  157125 |     140849 |     16276 |
| 28       | Rajasthan                                |  189194 |     139171 |     50023 |
| 29       | Sikkim                                   |     258 |        220 |        38 |
| 30       | Tamil Nadu                               |   59169 |      48482 |     10687 |
| 31       | Telangana                                |   75339 |      66804 |      8535 |
| 32       | Tripura                                  |    2166 |       1973 |       193 |
| 33       | Uttar Pradesh                            |  278999 |     180362 |     98637 |
| 34       | Uttarakhand                              |   18585 |      13969 |      4616 |
| 35       | West Bengal                              |   90003 |      73457 |     16546 |
| TOTAL    | TOTAL                                    | 2475369 |    1946996 |    528373 |

## ANNEXURE REFERRED IN REPLY TO PART (b) OF LOK SABHA UNSTARRED QUESTION NO. 4654 FOR 29.03.2023 REGARDING PENDING CASES IN CONSUMER COMMISSIONS.

District-wise details of number of complaints redressed in Jharkhand through consumer commission during 2021 and 2022

| S. No   | State/District Consumer Commission                   |   Cases disposed in last 2 Years (2021 &2022) |
|---------|------------------------------------------------------|-----------------------------------------------|
| 1       | State Consumer Disputes Redressal Commission, Ranchi |                                           297 |
| 2       | Bokaro                                               |                                           518 |
| 3       | Chatra                                               |                                            23 |
| 4       | Deoghar                                              |                                           176 |
| 5       | Dhanbad                                              |                                           167 |
| 6       | Dumka                                                |                                            72 |
| 7       | Garhwa                                               |                                            82 |
| 8       | Giridih                                              |                                            12 |
| 9       | Godda                                                |                                            58 |
| 10      | Gumla                                                |                                            47 |
| 11      | Hazaribag                                            |                                            60 |
| 12      | Jamtara                                              |                                            23 |
| 13      | Kodarma                                              |                                            83 |
| 14      | Kunti                                                |                                            16 |
| 15      | Latehar                                              |                                            51 |
| 16      | Lohardaga                                            |                                            48 |
| 17      | Pakaur                                               |                                            17 |
| 18      | Palamu                                               |                                            89 |
| 19      | Pashchimi Singhbhum                                  |                                           102 |
| 20      | Purbi Singhbhum                                      |                                           241 |
| 21      | Ramgarh                                              |                                            67 |
| 22      | Ranchi                                               |                                           262 |
| 23      | Sahibganj                                            |                                             7 |
| 24      | Sareikela                                            |                                            31 |
| 25      | Simdega                                              |                                            30 |
| Total   | Total                                                |                                          2579 |

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