Lok Sabha Question No. 2801 (UNSTARRED), answered on 2022-08-03
Subject: Cyber Frauds
Ministry: ELECTRONICS AND INFORMATION TECHNOLOGY
Asked by: Sanjay Haribhau Jadhav, Kalaben Mohanbhai Delkar, Arvind Ganpat Sawant

## GOVERNMENT OF INDIA MINISTRY OF ELECTRONICS AND INFORMATION TECHNOLOGY

## LOK SABHA UNSTARRED QUESTION 2801

TO BE ANSWERED ON 03.08.2022

## CYBER FRAUDS

## 2801.   SHRI SANJAY JADHAV: SHRIMATI DELKAR KALABEN MOHANBHAI: SHRI ARVIND GANPAT SAWANT:

Will the Minister of Electronics and Information Technology be pleased to state:

- (a)    the  details  of  consumer  complaints  of  cyber  frauds  registered  on  National  Consumer Helpline,  during  the  last  two  years,  State-wise  particularly  with  regard  to  Dadra  and Nagar Haveli and Daman and Diu;
- (b) whether the Government is taking adequate measures to effectively prevent the increasing cases of cyber frauds and if so, the details thereof; and
- (c) whether the Government proposes to launch any awareness campaign to prevent common cyber frauds if so, the details thereof and if not, the reasons therefor?

## ANSWER

## MINISTER OF STATE FOR ELECTRONICS AND INFORMATION TECHNOLOGY (SHRI RAJEEV CHANDRASEKHAR)

(a):  National  Consumer  Helpline  is  being  run  by  the  Department  of  Consumer  Affairs  for registering consumer grievances and facilitating redressal thereof at pre-litigation stage. The data on complainants of the cyber frauds is maintained by National Crime Records Bureau (NCRB).  As  per  the  data  published  by  the  NCRB,  State/UT-wise  details  of  the  cases registered under Fraud for cyber crimes (involving communication devices as medium/target) during the period from 2017 to 2020 are at the Annexure-I.

(b)    and  (c): Government's  objectives  are  aimed  at  ensuring  Open,  Safe  &  Trusted  and Accountable  Internet  to  its  users.  The  Law  Enforcement  Agencies  (LEAs)  at  Centre  and States  take  appropriate  legal  action  as  per  provisions  of  law  against  the  cyber  crime offenders.  Government  helps  states  in  combating  cyber  crimes  by  assisting  them  through various  awareness  schemes.  Government  has  taken  a  number  of  legal,  technical  and administrative measures to prevent cyber crimes.  These inter alia , include:

(i) The  Indian  Computer  Emergency  Response  Team  (CERT-In)  issues  alerts  and advisories  regarding  latest  cyber  threats/vulnerabilities  and  countermeasures  to protect computers and networks on regular basis.

(ii) To  spread  awareness  on  cybercrime,  Ministry  of  Home  Affairs  (MHA)  has  taken several steps that include dissemination of messages on cybercrime through Twitter handle @cyberDost, radio campaign, publishing of Handbook for Adolescents / Students, publishing of  'Information  Security Best  practices' for the benefit of Govt.  Officials/ Officers. Organizing  of  cyber  safety  and  Security  Awareness  weeks,  in  association  with  police department  in  different  States/UTs  etc.,  issuing  alerts/advisories  on  cyber  crimes,  capacity building/training  of  law  enforcement  personnel/  prosecutors/  judicial  officers,  improving cyber forensics facilities etc.

(iii)      MeitY  through  a  program,  namely,  Information  Security  Education  &  Awareness (ISEA), has been creating awareness among users highlighting the importance of following the ethics while using Internet and advising them not to share rumors/fake news. A dedicated website  for  information  security  awareness  (https://www.infosecawareness.in)  provides  the relevant awareness material.

Reserve Bank of India (RBI) has issued various instructions in respect of security and risk mitigation measures related to electronic/digital transactions which includes Securing Card Transactions,  Securing  Payments  through  Internet  Banking  /  Electronic  Payments,  ATM Transactions, Prepaid Payment Instruments (PPIs), Limiting Customer Liability on Unauthorized Electronic Banking Transactions, Limiting Customer Liability in Unauthorized Electronic  Banking  Transactions  in  PPIs  issued  by  Authorised  Non-banks,  Enhancing Security of Card Transactions etc.

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| Cyber Crime Grievance Count State wise for the FY (2020-2022)   | Cyber Crime Grievance Count State wise for the FY (2020-2022)   | Cyber Crime Grievance Count State wise for the FY (2020-2022)   | Cyber Crime Grievance Count State wise for the FY (2020-2022)   |
|-----------------------------------------------------------------|-----------------------------------------------------------------|-----------------------------------------------------------------|-----------------------------------------------------------------|
| S.no.                                                           | State                                                           | Grievance Count                                                 | Grievance Count                                                 |
| S.no.                                                           | State                                                           | FY (2020-2021)                                                  | FY (2021-2022)                                                  |
| 1                                                               | DADRA&NAGAR HAVELI                                              | 2                                                               | -                                                               |
| 2                                                               | DAMAN &DIU                                                      | -                                                               | 2                                                               |
| 3                                                               | UTTAR PRADESH                                                   | 129                                                             | 733                                                             |
| 4                                                               | MAHARASHTRA                                                     | 102                                                             | 282                                                             |
| 5                                                               | MADHYA PRADESH                                                  | 78                                                              | 273                                                             |
| 6                                                               | WEST BENGAL                                                     | 80                                                              | 266                                                             |
| 7                                                               | BIHAR                                                           | 30                                                              | 236                                                             |
| 8                                                               | RAJASTHAN                                                       | 62                                                              | 199                                                             |
| 9                                                               | DELHI                                                           | 63                                                              | 192                                                             |
| 10                                                              | GUJARAT                                                         | 100                                                             | 120                                                             |
| 11                                                              | HARYANA                                                         | 33                                                              | 150                                                             |
| 12                                                              | PUNJAB                                                          | 24                                                              | 98                                                              |
| 13                                                              | TAMILNADU                                                       | 11                                                              | 97                                                              |
| 14                                                              | JHARKHAND                                                       | 14                                                              | 86                                                              |
| 15                                                              | KARNATAKA                                                       | 18                                                              | 78                                                              |
| 16                                                              | ODISHA                                                          | 25                                                              | 70                                                              |
| 17                                                              | UTTRAKHAND                                                      | 7                                                               | 61                                                              |
| 18                                                              | CHHATTISGARH                                                    | 9                                                               | 58                                                              |
| 19                                                              | KERALA                                                          | 7                                                               | 59                                                              |
| 20                                                              | TELANGANA                                                       | 17                                                              | 41                                                              |
| 21                                                              | HIMACHAL PRADESH                                                | 10                                                              | 35                                                              |
| 22                                                              | JAMMU &KASHMIR                                                  | 10                                                              | 35                                                              |
| 23                                                              | ANDHRA PRADESH                                                  | 7                                                               | 36                                                              |
| 24                                                              | ASSAM                                                           | 4                                                               | 39                                                              |
| 25                                                              | CHANDIGARH                                                      | 2                                                               | 8                                                               |
| 26                                                              | GOA                                                             | 3                                                               | 6                                                               |
| 27                                                              | SIKKIM                                                          | 1                                                               | 5                                                               |
| 28                                                              | TRIPURA                                                         | 1                                                               | 4                                                               |
| 29                                                              | MIZORAM                                                         | -                                                               | 3                                                               |
| 30                                                              | ANDAMAN NICOBAR                                                 | 1                                                               | 1                                                               |
| 31                                                              | ARUNACHAL PRADESH                                               | -                                                               | 2                                                               |
| 32                                                              | Ladakh                                                          | -                                                               | 1                                                               |
| 33                                                              | MANIPUR                                                         | -                                                               | 1                                                               |
| 34                                                              | MEGHALAYA                                                       | 1                                                               | -                                                               |