Lok Sabha Question No. 2699 (UNSTARRED), answered on 2022-08-02
Subject: Pre and Post Matric Scholarship
Ministry: SOCIAL JUSTICE AND EMPOWERMENT
Asked by: Imtiaz Jaleel Syed

## GOVERNMENT OF INDIA MINISTRY OF SOCIAL JUSTICE AND EMPOWERMENT LOK SABHA

## UNSTARRED QUESTION NO.2699 TO BE ANSWERED ON 02.08.2022

## PRE AND POST MATRIC SCHOLARSHIP

## 2699. SHRI SYED IMTIAZ JALEEL:

## Will the Minister of SOCIAL JUSTICE AND EMPOWERMENT be pleased to state:

- (a) the details and names of the States that have in place a Grievance Redressal Mechanism as per provision of Pre and Post Matric Scholarship (PMS) guidelines to address problems of students trying to access PMS scholarships and the Grievance Redressal Mechanisms in place presently, State-wise; put
- (6) the States that do not have any such mechanism;
- the plans of the Government to Mechanism and the expected time for the same;
- (d) the fund flow mechanism under PMS-SC as per PMS guideline, 2021; and
- (e) whether the Government has launched the national scholarship portal as per the PMS guideline 2021 and if s0, the details thereof?

## ANSWER

## MINISTER OF STATE FOR SOCIAL JUSTICE AND EMPOWERMENT (SHRI A. NARAYANASWAMY)

(a) to (c): As per the information provided by the State Governments, most of the States/UTs have set up a Grievance Redressal Mechanism under Pre and Post Matric Scholarship: Details are given in Annexure. As per the guidelines of the Post Matric Scholarship Scheme for SC students; the State   Governments/UT Administrations,  through which the scheme is being implemented, are required to set up an online grievance redressal mechanism linking all the authorities responsible for implementation on the scholarship portal.

- (d): The fund flow mechanism under PMS-SC as per the PMS guidelines is as under:
1. The entire scholarship amount both from the State and Central Government - including the tuition fees, academic allowance and any other admissible allowance is directly into the account of the students ONLY through DBT preferably through an Aadhaar Based Payment System (Aadhaar Payment Bridge) from 2021-22. paid
- Starting  from 2021-22, the Central  share in the scheme is also released in DBT mode directly into the bank accounts of the students.

(e): Yes, Sir: The Government has launched a Central portal as per the PMS guidelines 2021. Some of the salient features of the portal are aS under:

- The obtains   complete  database of the  beneficiaries  under  various   scholarship schemes from the States/UTs to ensure de-duplication of the beneficiaries. portal
- The portal is integrated with PFMS for scrutiny f the Aadhar (in case of Aadhar based payment)/Bank Account details submitted by the students for the payment

It is Integrated with PFMS for DBT of Central Share.

Annexure referred t0 in reply of part (a) and (c) Of reply to Lok Sabha Unstarred Question No. 2699 for answer On 02.08.2022

(The information provided by the State Governments regarding Grievance Redressal Mechanism under Pre and Post Matric Scholarship for SCs)

| S.No.   | Name of the State   | Whether Grievances Redressal Mechanisms in place prescntly_   | Remarks/Details                                                                                                                                                                                                                                                                                                                                                         |
|---------|---------------------|---------------------------------------------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
|         | Andhra Pradesh      | Yes                                                           | Andhra Pradesh has a Grievance Redressal MMechanism in Jnanabhumi portal for post matric scholarships scheme. In case of pre matric_ scholarships program, similar grievance] mechanism is available  under New Beneficiary  at the level of the ivillage/ward secretariats, which exist at the grassroots_level in our state of Andhra Pradesh;                        |
| 2       | Assam               | No                                                            | There is no specific Grievance Redressall Mechanism in Assam regarding Pre and Matric Scholarship for SC students but grievances] lare received through official e mail of Directoratel                                                                                                                                                                                 |
| 3_      | Bihar               | Yes                                                           | Public Grievance Redressal Officer (PGRO) has becn appointed by the State Government whichl covers all the schemes of the state government as] well as the scholarship scheme In addition, Bihar] has a Grievance Redressal Mechanism in Pmsonline.bihnic for post matric  scholarships scheme portal                                                                   |
| 4       | Chandigarh          | No                                                            | No such Grievance Redressal Mechanism has] been adopted by the UT Chandigarh in respect off Pre and Post Matric_Scholarship                                                                                                                                                                                                                                             |
| 5.      | Chhattisgarh        | Yes                                                           | provision of student helpdesk has been kept in] Ithe portal to solve the problems of the students. [Facility is provided to register complaints for thel [problems such as payment status, reason successful/failed  payment; account statuses etc_ (faced by the students in getting scholarship and] lbeing resolved through the facilities available onf the portal. |
| 6_      | Daman and Diu       | Yes                                                           | UT of DNHDD has set up scholarship cell which consist of officers from Social Welfare Department and Education   Department and  thel lentire grievance are handled through scholarship] Icell_The Scheme_is already on_boarded on NSP                                                                                                                                  |
|         | Delhi               | Yes                                                           | Delhi   has a proper  system to deal the   public] complaints and  grievances with   rcgards to Matric and Post Matric  Scholarship along with state scholarship schemes through                                                                                                                                                                                        |
| 8       | Gjoa                | Yes                                                           | In case of any difficulties that the students might] face while applying on the portal, the students can] directly contact the technical assistant whosel number is already provided to the concern institutions or students can contact info-tech]                                                                                                                     |

|    |                  |                                                                       | Icorporation, altinho   Panaji-Goa in case of any difficulties.                                                                                                                                                                                                                                                                                      |
|----|------------------|-----------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
|  9 | Gujarat          | Yes                                                                   | In Gujarat at and District   levell concern Deputy Director; Scheduled Caste] Welfare are designated as Grievances redressall Officer for answering grievances for Post Matric Scholarship Scheme. More over in Gujarat therel_ is toll  free Number (18002335500) for Students] for any_ query regarding scholarship:                               |
| 10 | Haryana          | Not reported                                                          |                                                                                                                                                                                                                                                                                                                                                      |
| 11 | Himachal Pradcsh | Yes (through H.P Mukhya Mantri |Scholarship Seva Sankalp Portal) | Till date no provision is available for the redressal lof the grievances of students as per pre and postf matric scholarship guidelines on Nationall Portal. At present students is frequently H.P Mukhya Mantri using                                                                                                                               |
| 12 | Jammu & Kashmir  | Yes                                                                   | The   Required Gricvance Redressal system lalready present in UT Scholarship Portal, wherel any grievancc related ID. In Addition to  this, the UT has also LG lgrievance cell where student can their are resolved on priority. Jammu & Kashmir has a Grievance Redressal Mechanism www;jk-gov.in pOrtal for post matric scholarships]_ scheme. log |
| 13 | Jharkhand        | Yes                                                                   | There is a Grievance Rcdressal   Mcchanisms in State portal. There is also State level monitoring and approval committee under the chairmanshipl of Tribal Welfare Commissioner and District levell [monitoring and approval committee under thel Ichairmanship of Deputy Commissioner forl [scholarship Scheme                                      |
| 14 | Karnataka        | Yes                                                                   | Department has set up 24/7 helpline center tof Ideal with student grievances  The Government 0 Karnataka has also established a Cell under the   supervision of thel of Deputy Director; completely   monitoring the   grievance Redressal mechanism and solving the problems immediately                                                            |
| 15 | Kerala           | Yes                                                                   | As of now; technical supporting staffs arel lappointed at the Directorate and Complaints regarding Pre Matric and Post Matric Scholarship. are addressing students issues  land complaints verbally, on the phone, through E- mail and in person. They                                                                                               |
| 16 | Madhya Pradesh   | Yes                                                                   | [State has a grievance redressal mechanism named  as "CM Helpline" where student and institute can] raise their complaint. Department has also hhelpdesk unit where students and educationall institutes can call and raise their   complaints] [through helpdesk team on given toll free number setup                                               |

| 17.   | Maharashtra   | Yes                         | The State Government of Maharashtra] implements PMS-SC through a unified onlinel                                                                                                                                                                                                                                                                                                                                       |
|-------|---------------|-----------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
|       |               |                             | 'MahaDBT' which has the online ffacility for the students and colleges/ institution to} Pre Matric   Scholarship Scheme for SC, thel Ischeme is implemented offline till AY /2021-22, the state   government has directed thel District offices and Field officcs to depute ('Student Assistance Cell' as Grievance Redressal Cell where the students, parents and their schools( can register their_grievances. being |
| 18.   | Manipur       | No                          | There is no such mechanism for grievance] lredressal in place currently for Manipur State.                                                                                                                                                                                                                                                                                                                             |
| 19.   | Odisha        | Yes                         | The government of Odisha has set up a call center] with dedicated executive forl lreceiving calls from stakeholders   regarding prel                                                                                                                                                                                                                                                                                   |
| 20.   | Puducherry    | Yes                         | Government of Puducherry a {public   grievances redressal mechanism under NIC. Puducherry has already on boarded on NSP and does not have separate scholarship portal (grievance redressal officers have been designated and communicated to the NSP having and                                                                                                                                                        |
| 21.   | Punjab        | Yes                         | State of Punjab has launched a portal namely Dr: Icontact details/e-mail ID of concerned State/District and Justice, Empowerment & Minoritics Department: On which students can contact for Grievance Redressal.                                                                                                                                                                                                       |
|       | Rajasthan     | Yes                         | Rajasthan has sampark portal cxisted for redress tthe various departments' grievances Iseparate redressal mechanism for social justice & empowerment department:                                                                                                                                                                                                                                                       |
| 23 .  | Sikkim        | Yes                         | The State has its own State   scholarship WWW= socialwelfarescholarships sikkimgov.in address problems of student trying to access PMS Ischolarships. Also phone numbers of dealing stafff pare_given for_grievance redressal portall                                                                                                                                                                                  |
| 24.   | TTamil Nadu   | Yes (through Nodal Officer) | matric scholarships scheme, only feedback mechanism is available as of now where thel students can give their feedback As of now; thel lgrievances of the students rcach to thc Department Ithrough these are redressed.                                                                                                                                                                                               |
| 25 .  | Tripura       | Yes                         | In thc State Tripura Gricvance Redressall Portal is available for   addressing   problems ofl students  trying to access and Post Matric   Scholarships) namely   public  Iportal PG-portal)                                                                                                                                                                                                                           |
| 26.   | Uttar Pradesh | Yes                         | On State Portal SAKSHAM, Grievance Redressal IMechanism is available there for problems] option                                                                                                                                                                                                                                                                                                                        |

|    |             |              | lof students regarding scholarship where students  can register their complaints and grievances                                               |
|----|-------------|--------------|-----------------------------------------------------------------------------------------------------------------------------------------------|
| 27 | Uttarakhand | Not reported |                                                                                                                                               |
| 28 | West Bcngal | Yes          | West Bengal has Helpline No. 8420023311 (Grievances Redressal. Student can also write theirl grievances and complaints( to bcwoasis@gmaiLcom: |

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