Lok Sabha Question No. 3538 (UNSTARRED), answered on 2022-03-24
Subject: MRP of Domestic LPG Cylinders
Ministry: PETROLEUM AND NATURAL GAS
Asked by: Dhanush M Kumar, Manjulata Mandal, Ganesan Selvam, Gajanan Chandrakant Kirtikar, Amol Ramsing Kolhe, C.N. Annadurai, Subhash Ramrao Bhamre, Sunil Dattatray Tatkare, Gautham Sigamani Pon, DNV Senthilkumar. S., Kuldeep Rai Sharma

## LOK SABHA UNSTARRED QUESTION NO. 3538

## TO BE ANSWERED ON  24 th  MARCH, 2022

## MRP of Domestic LPG Cylinders

3538.  SHRI DHANUSH M. KUMAR:

SHRIMATI MANJULATA MANDAL:

SHRI SELVAM G.:

SHRI GAJANAN KIRTIKAR:

DR. AMOL RAMSING KOLHE:

SHRI C.N. ANNADURAI:

DR. SUBHASH RAMRAO BHAMRE:

SHRI SUNIL DATTATRAY TATKARE:

SHRI GAUTHAM SIGAMANI PON:

DR. DNV SENTHILKUMAR. S.:

SHRI KULDEEP RAI SHARMA:

पेोलयम एवं ाक ृतक गैस मंी

Will the Minister of PETROLEUM AND NATURAL GAS be pleased to state:

- (a) whether the Maximum Retail Price (MRP) of domestic LPG cylinder includes home delivery charge also and if so, the details thereof;
- (b)  whether  the  cases  of  overcharging  for  home  delivery  of  domestic  LPG  cylinders above its MRP by LPG distributors have been reported and has come to the notice of the  Government across the country particularly  in  small  cities  during  each  of  the  last three years and the current year;
- (c) if so, the details thereof, State/UT and company wise along with action taken/being taken by the Government in such cases so far;
- (d)  the  number  and  nature  of  complaints  received  by  the  Government  against  LPG distributors  across  the  country  during  the  said  period,  State/UT  and  Company  wise along with the present status of such complaints; and
- (e) the other steps taken/being taken by the Government to bring transparency in the functioning of LPG distributors across the country along with achievements thereof?

## ANSWER

## पेोलयम एवं ाक ृतक गैस मंालय म राय मंी ( ी रामेवर तेल ) MINISTER OF STATE IN MINISTRY OF PETROLEUM AND NATURAL GAS (SHRI RAMESWAR TELI)

- (a)   The retail Selling Price (RSP) of domestic LPG cylinders includes charges towards home delivery also.  The current applicable charges towards home delivery of various size of domestic LPG cylinders are as under

| Product                                                                     |   Delivery charges for home delivery by distributors (Rs. Per refill) |
|-----------------------------------------------------------------------------|-----------------------------------------------------------------------|
| 14.2 Kg (Domestic subsidized &Non- subsidized cylinder) (w.e.f. 01.10.2019) |                                                                  27.6 |
| 5 Kg Domestic (Domestic subsidized & Non-subsidized cylinder)               |                                                                  13.8 |

| 5 kg Composite Non-Subsidized (w.e.f. 1.4.2021)   |   13.80 |
|---------------------------------------------------|---------|
| 10 kg composite Non-subsidized (w.e.f 1.04.2021)  |   19.44 |

## (b) to (d)

Public  Sector  Oil  Marketing  Companies  (OMCs)  receive  various  complaints  such  as overcharging for domestic cylinders, delay in refill delivery, unaccounted sale of LPG cylinders,  supply  of  underweight  cylinders/pilferage,  release  of  LPG  connection  to ineligible persons, non-home delivery of domestic refills by LPG distributors etc. In all such  established  cases,  action  is  taken  as  per  provisions  of  Marketing  Discipline Guidelines (MDG) / Distributorship Agreement. The State/UT-wise details of overcharging on refills during the last three years and current year i.e.  2018-19, 201920,  2020-21  and  April  -Dec  2021  are  at Annexure -I  and  other  established  cases  of irregularities / malpractices are at Annexure-II .

(e) Major  steps  taken  by  the  Government/OMCs  to  bring  transparency  in  the functioning of LPG distribution across the country inter alia include:-

-  Notification  of  'Liquefied  Petroleum  Gas  (Regulation  of  Supply  and  Distribution) Order, 2000', in order to regulate distribution of LPG.
-  Notification  of  LPG  Marketing  Discipline  Guidelines  (MDG)  by  OMCs  to  be adhered to by the distributors. The MDG is revised from time to time to cover all aspects of LPG marketing and to keep a check on erring distributors.
-  KYC initiative  for  all  New  Connections/Multiple  Connections/Transferred/Inactive customers so that customers with proper identity and address proof are enrolled at distributors.
-  Introduction  of  IVRS/SMS  refill  booking  system  across  the  country  in  all  regular distributorships, wherein customers get SMS on refill booking / generation of cash memo.
-  Introduction  of  e-Invoice  by  OMCs  so  that  customer  can  view  the  exact  price payable.
-  Provision of digital payment facility to the consumers.
-  Provision of a unique toll free telephone number 18002333555 on industry basis, in  order  to  have  a  convenient,  easy  and  effective  way  for  the  citizen  to  provide their feedback.
-  Introduction of different colours for domestic and non-domestic LPG cylinders so that misuse of domestic LPG cylinders for unauthorised use is easily identifiable.
-  Introduction  of  PAHAL  -  Direct  benefit  transfer  of  LPG  (DBTL)  pan-India  w.e.f. 01.01.2015. The customer pays non-subsidized price for all LPG refills. Subsidy is transferred to  Bank Accounts. Further, w.e.f. 01.07.2016, the subsidy transfer is only  to  customers  who  have  submitted  their  AADHAR  number  to  the  LPG distributor.
-  Facility of opting for another distributor operating in the same area under portability scheme,  in  case  the  customer  is  not  satisfied  with  the  services  of  the  existing distributor.

| Annexure referred to in part (b) to (d) of Lok No. 3538 for 24.03.2022 asked by Shri 'MRP of Domestic LPG Cylinders'. State/UT   |   Dhanush 2021-22 (Apr-Dec. 22) |   Sabha Unstarred M. Kumar 2020-21 |   Parliament and others 2019-20 |   Question regarding 2018-19 |
|----------------------------------------------------------------------------------------------------------------------------------|---------------------------------|------------------------------------|---------------------------------|------------------------------|
| Chandigarh                                                                                                                       |                               2 |                                  0 |                               0 |                            0 |
| Delhi                                                                                                                            |                               0 |                                  0 |                               1 |                            2 |
| Haryana                                                                                                                          |                               1 |                                  0 |                               0 |                            2 |
| Himachal Pradesh                                                                                                                 |                               1 |                                  0 |                               0 |                            0 |
| Jammu & Kashmir                                                                                                                  |                               1 |                                  8 |                               0 |                            1 |
| Punjab                                                                                                                           |                               4 |                                  5 |                               4 |                            3 |
| Rajasthan                                                                                                                        |                               9 |                                  9 |                              12 |                           14 |
| Uttar Pradesh                                                                                                                    |                              33 |                                 45 |                              58 |                           39 |
| Uttranchal                                                                                                                       |                               0 |                                  8 |                               6 |                            1 |
| Ladakh                                                                                                                           |                               0 |                                  0 |                               0 |                            0 |
| Sub Total North                                                                                                                  |                              51 |                                 75 |                              81 |                           62 |
| Andaman & Nicobar                                                                                                                |                               0 |                                  0 |                               0 |                            0 |
| Arunachal Pradesh                                                                                                                |                               0 |                                  0 |                               0 |                            0 |
| Assam                                                                                                                            |                               0 |                                  4 |                               2 |                            1 |
| Bihar                                                                                                                            |                              17 |                                 18 |                              14 |                            5 |
| Jharkhand                                                                                                                        |                               4 |                                  4 |                               4 |                            0 |
| Manipur                                                                                                                          |                               0 |                                  0 |                               0 |                            0 |
| Meghalaya                                                                                                                        |                               1 |                                  0 |                               0 |                            0 |
| Mizoram                                                                                                                          |                               0 |                                  0 |                               0 |                            0 |
| Nagaland                                                                                                                         |                               0 |                                  0 |                               0 |                            0 |
| Odisha                                                                                                                           |                               2 |                                 10 |                               6 |                            7 |
| Sikkim                                                                                                                           |                               0 |                                  0 |                               0 |                            0 |
| Tripura                                                                                                                          |                               0 |                                  0 |                               0 |                            0 |
| West Bengal                                                                                                                      |                               3 |                                  3 |                               3 |                            1 |
| Sub Total East                                                                                                                   |                              27 |                                 39 |                              29 |                           14 |
| Chattisgarh                                                                                                                      |                               2 |                                  3 |                               0 |                            1 |
| Dadra & Nagar Haveli                                                                                                             |                               0 |                                  0 |                               0 |                            0 |
| Daman & Diu                                                                                                                      |                               0 |                                  0 |                               0 |                            0 |
| Goa                                                                                                                              |                               0 |                                  0 |                               4 |                            0 |
| Gujarat                                                                                                                          |                               2 |                                  3 |                               3 |                            3 |
| Madhya Pradesh                                                                                                                   |                               1 |                                 14 |                               8 |                            4 |
| Maharashtra                                                                                                                      |                               9 |                                 15 |                               7 |                           18 |
| Sub Total West                                                                                                                   |                              14 |                                 35 |                              22 |                           26 |
| Andhra Pradesh                                                                                                                   |                              10 |                                 21 |                              18 |                           11 |
| Karnataka                                                                                                                        |                               8 |                                 31 |                              12 |                           10 |
| Kerala                                                                                                                           |                               4 |                                  1 |                               7 |                            8 |
| Lakshadweep                                                                                                                      |                               0 |                                  0 |                               0 |                            0 |
| Puducherry                                                                                                                       |                               0 |                                  0 |                               0 |                            0 |
| Tamilnadu                                                                                                                        |                              13 |                                  9 |                               4 |                            7 |
| Telangana                                                                                                                        |                               7 |                                  7 |                              11 |                           18 |
| Sub Total South                                                                                                                  |                              42 |                                 69 |                              52 |                           54 |
| All India                                                                                                                        |                             134 |                                218 |                             184 |                          156 |

| Domestic LPG Cylinders'. State/UT   |   2021-22 (Apr-Dec) |   2020-21 |   2019-20 |   2018-19 |
|-------------------------------------|---------------------|-----------|-----------|-----------|
| Chandigarh                          |                   7 |         2 |         3 |        17 |
| Delhi                               |                  37 |        47 |       178 |       130 |
| Haryana                             |                  34 |        74 |        56 |        36 |
| Himachal Pradesh                    |                  12 |        14 |        15 |         9 |
| Jammu & Kashmir                     |                   8 |        27 |        25 |        16 |
| Punjab                              |                  49 |        51 |       132 |        87 |
| Rajasthan                           |                  99 |       122 |       157 |       319 |
| Uttar Pradesh                       |                 357 |       644 |       675 |       413 |
| Uttranchal                          |                  50 |       128 |       109 |        22 |
| Ladakh                              |                   0 |         0 |         0 |         0 |
| Sub Total North                     |                 653 |      1109 |      1350 |      1049 |
| Andaman & Nicobar                   |                   2 |         0 |         0 |         0 |
| Arunachal Pradesh                   |                   2 |        14 |         2 |         0 |
| Assam                               |                  32 |        56 |        39 |         9 |
| Bihar                               |                  55 |        76 |       103 |        54 |
| Jharkhand                           |                  11 |        37 |        86 |        46 |
| Manipur                             |                   0 |         0 |         0 |         0 |
| Meghalaya                           |                   4 |         0 |         2 |         0 |
| Mizoram                             |                   0 |         0 |         0 |         0 |
| Nagaland                            |                   9 |         2 |         0 |         1 |
| Odisha                              |                  45 |        58 |        61 |        32 |
| Sikkim                              |                   0 |         0 |         0 |         0 |
| Tripura                             |                   0 |         1 |         2 |         0 |
| West Bengal                         |                  26 |       138 |        53 |        91 |
| Sub Total East                      |                 186 |       382 |       348 |       233 |
| Chattisgarh                         |                  32 |        67 |       169 |        30 |
| Dadra & Nagar Haveli                |                   0 |         0 |         0 |         0 |
| Daman & Diu                         |                   0 |         0 |         0 |         0 |
| Goa                                 |                   0 |         2 |        17 |         2 |
| Gujarat                             |                  22 |        94 |        36 |        29 |
| Madhya Pradesh                      |                  47 |       208 |       392 |       222 |
| Maharashtra                         |                 171 |       191 |       209 |       133 |
| Sub Total West                      |                 272 |       562 |       823 |       416 |
| Andhra Pradesh                      |                  43 |        36 |       112 |        47 |
| Karnataka                           |                  11 |       101 |        94 |       111 |
| Kerala                              |                  28 |        34 |       177 |        36 |
| Lakshadweep                         |                   0 |         0 |         0 |         0 |
| Puducherry                          |                   0 |         0 |         4 |         2 |
| Tamilnadu                           |                 128 |       186 |       148 |        61 |
| Telangana                           |                  37 |        37 |       100 |        57 |
| Sub Total South                     |                 247 |       394 |       635 |       314 |
| All India                           |                1358 |      2447 |      3156 |      2012 |

Source: OMCs