Lok Sabha Question No. 254 (STARRED), answered on 2022-08-03
Subject: Public Grievances
Ministry: PERSONNEL, PUBLIC GRIEVANCES AND PENSIONS
Asked by: Anumula Revanth Reddy, Bhartruhari Mahtab

## GOVERNMENT OF INDIA MiNISTRY OF PERSONNEL, PUBLIC GRIEVANCES AND PENSIONS (DEPARTMENT OF ADMINISTRATIVE REFORMS & PUBLIC GRIEVANCES)

## LOK SABHA STARRED QUESTION NO. 254

(TO BE ANSWERED ON 03 .08.2022)

## PUBLIC GRIEVANCES

## *254 SHRI ANUMULA REVANTH REDDY: SHRI BHARTRUHARI MAHTAB:

Will the PRIME MINISTER be pleased to state:

- (a) the details including the number of public grievances/complaints received agains various Central Government Departments since 2014, Department-wise and year-wise along with the number and details of public grievances received through Central Public Grievance Redress and Monitoring System (CPGRAMS) in the current year till date;
- (b) the details including the number of grievances that were disposed of along wit number of pending grievances since 2014 as on date, Ministry/Department-wise an year-wise; and
- (c) the details of the initiatives taken by the Government for expeditious redressal grievances/ complaints?

## ANSWER

MINISTER OF STATE IN THE MINISTRY OF PERSONNEL, PUBLIC GRIEVANCES AND PENSIONS AND MINISTER OF STATE IN THE PRIME MINISTER'S OFFICE (DR. JITENDRA SINGH)

(a) to (c): A Statement is laid on the Table of the House.

## STATEMENT REFERRED TO IN REPLY OF LOK SABHA STARRED QUESTION NO. 254 FOR ANSWER ON 03.08.2022 BY SHRI ANUMULA REVANTH REDDY AND SHRI BHARTRUHARI MAHTAB REGARDING PUBLIC GRIEVANCES

- (a) & (b): The details including the number of public grievances/complaints receiv disposed against the various Central Government Departments since 2014, Department-wise a year-wise along with the number and details of public grievances received through Centr Public Grievance Redress and Monitoring System (CPGRAMS) in the current year as on 30th June, 2022 is at Annex I.
- (c): The Government has undertaken comprehensive reforms for timely grievance redres which include the following: -
1.  Reduced timelines for resolution of grievances received on CPGRAMS from 45 days to 30 days. The grievances of urgent nature shall be redressed on priority basis
2. Feedback Call Centre to seek the citizen satisfaction operationalized.
3. The citizen has the option to file an appeal, if they are not satisfie grievance redressal.
4. CPGRAMS services available to citizens in several regional languages in additio English and Hindi at all Common Services Centres and on UMANG App.
5. Capacity building of Grievance Resolution Officers of Central Ministries Departments has been undertaken.
6. CPGRAMS version 7.0 has mapped last mile grievance officers to reduce th processing time for the grievances.
7. Monthly progress reports ranking Ministries/Departments on the status of dispo root cause analysis, category wise status, appeal status and action taken rep released and shared with Departments.

## GOI Ministry/Department wise Progress report for calendar year 2014

| Organisation Name                                          | Received       |   Disposed |   Pending |
|------------------------------------------------------------|----------------|------------|-----------|
| Department of Telecommunications                           | 55920          |      53133 |      2787 |
| Ministry of Railways ( Railway Board)                      | 25750          |      19043 |      6707 |
| Department of Higher Education                             | 15568          |      11352 |      4216 |
| Department of Financial Services (Banking                  | Division)14964 |      13558 |      1406 |
| Central Board of Direct Taxes (Income Tax)                 | 14570          |       8809 |      5761 |
| Ministry of Petroleum and Natural Gas                      | 9905           |       8185 |      1720 |
| Department of Defence                                      | 9889           |       6277 |      3612 |
| Department of Posts                                        | 9523           |       7480 |      2043 |
| Ministry of Home Affairs                                   | 9397           |       5164 |      4233 |
| Ministry of External Affairs                               | 8397           |       7924 |       473 |
| Department of Personnel and Training                       | 7348           |       6697 |       651 |
| Department of Ex Servicemen Welfare                        | 7214           |       6825 |       389 |
| Ministryof Labourand Employment                            | 6627           |       4457 |      2170 |
| Department of Health & Family Welfare                      | 5807           |       4884 |       923 |
| Department of School Education and Literacy                | 5579           |       3091 |      2488 |
| Ministry of Information and Broadcasting                   | 4426           |       1579 |      2847 |
| Ministry of Corporate Affairs                              | 4324           |       2500 |      1824 |
| DepartmentofConsumerAffairs                                | 4192           |       2872 |      1320 |
| Ministry of Housing and Urban Affairs                      | 4155           |       2567 |      1588 |
| Department of Justice                                      | 4054           |       4023 |        31 |
| Ministry of Road Transport and Highways                    | 3757           |       1902 |      1855 |
| Central Board of Indirect Taxes and Customs                | 3228           |       2617 |       611 |
| Department of Financial Services (Insurance Division)      | 2675           |       2405 |       270 |
| Ministry of Environment, Forest and Climate Change         | 2603           |       1074 |      1529 |
| Ministry of Electronics & Information Technology           | 2203           |       2117 |        86 |
| Ministry of Civil Aviation                                 | 2162           |       1323 |       839 |
| Unique Identification Authority of India                   | 2050           |       1960 |        90 |
| Departmentof Revenue                                       | 2003           |       1308 |       695 |
| Departmentof Defence Finance                               | 1624           |       1197 |       427 |
| Department of Social Justice and Empowerment               | 1617           |       1309 |       308 |
| Department of Defence Production                           | 1583           |       1421 |       162 |
| MinistryofMinorityAffairs                                  | 1578           |       1564 |        14 |
| Department of Rural Development                            | 1386           |       1308 |        78 |
| Department of Science and Technology                       | 1199           |        828 |       371 |
| Ministry of Coal                                           | 1195           |       1051 |       144 |
| Departmentof Legal Affairs                                 | 1120           |       1033 |        87 |
| Ministryof Power                                           | 1119           |        975 |       144 |
| Department of Economic Affairs ACC Division                | 1106           |        667 |       439 |
| Ministry of Water Resources, River Development Ganga Rejuv | & 1007         |        869 |       138 |
| Department of Commerce                                     | 968            |        838 |       130 |
| Ministryof Shipping                                        | 967            |        713 |       254 |
| Ministry of Tourism                                        | 900            |        495 |       405 |

-

| Organisation Name                                                    | Received       | Disposed   | Pending   |
|----------------------------------------------------------------------|----------------|------------|-----------|
| Ministry of Women and Child Development                              | 890            | 725        | 165       |
| Department of Food and Public Distribution                           | 880            | 833        | 47        |
| Legislative Department                                               | 810            | 649        | 161       |
| Ministry of Culture                                                  | 805            | 596        | 209       |
| Ministry of Drinking Water and Sanitation                            | 805            | 666        | 139       |
| Department of Agriculture and Farmers Welfare                        | 804            | 746        | 58        |
| Department of Empowerment of Persons with Disabilities               | 763            | 272        | 491       |
| NlTlAayog                                                            | 709            | 653        | 56        |
| Ministry of Mines                                                    | 656            | 546        | 110       |
| 0/0 the Comptroller & Auditor General of India                       | 630            | 599        | 31        |
| Ministry of Micro Small and Medium Enterprises                       | 617            | 455        | 162       |
| Department for Promotion of Industry and Trade                       | Internal 574   | 460        | 114       |
| Ministry of Panchayati Raj                                           | 572            | 534        | 38        |
| Ministry of Parliamentary Affairs                                    | 537            | 405        | 132       |
| Department of Atomic Energy                                          | 522            | 472        | 50        |
| Ministryof Steel                                                     | 459            | 376        | 83        |
| Ministry of Textiles                                                 | 449            | 280        | 169       |
| Department of Heavy Industry                                         | 430            | 335        | 95        |
| MinistryofTribal Affairs                                             | 425            | 412        | 13        |
| Department of Animal Husbandry, Dairying                             | 422            | 341        | 81        |
| Departmentof Expenditure                                             | 394            | 330        | 64        |
| MinistryofAyush                                                      | 381            | 129        | 252       |
| Ministry of Statistics and Programme Implementation                  | 350            | 302        | 48        |
| Department of Agriculture Research and Education                     | 322            | 264        | 58        |
| Department of Defence Research and Development                       | 313            | 286        | 27        |
| Departmentof Pharmaceutical                                          | 306            | 233        | 73        |
| Department of Youth Affairs                                          | 284            | 185        | 99        |
| Department of Scientific & Industrial Research                       | 273            | 196        | 77        |
| Department of Public Enterprises                                     | 269            | 257        | 12        |
| Department of Space                                                  | 265            | 74         | 191       |
| Department of Chemicals and Petrochemicals                           | 246            | 232        |           |
| Department of Land Resources                                         | 233            | 195        | 38        |
| Ministry of New and Renewable Energy                                 | 216            | 167        | 49        |
| Ministry of Earth Sciences Department of Administrative Reforms and  | 191 Public 189 | 184 134    | 7 55      |
| Grievances                                                           |                | 0          | 183       |
| Departmentof Health Research Department of lnvestment & Public Asset | 183            |            | 11        |
| Management                                                           | 144            | 133        | 133       |
| Department of Sports                                                 | 133            | 0          |           |
| Department of Bio Technology                                         | 124 108        | 99 100     | 25 8      |
|                                                                      | 100            |            | 23        |
| Department of Fertilizers                                            |                | 77         |           |
| Ministry of Development of North                                     |                |            | 40        |
| Eastern Region                                                       | 62             | 22         |           |
| Total                                                                | 283594         | 223415     | 60179     |

Note: The above numbers include Brought Forward cases

GOI Ministry/Department wise Progress report for calendar year 2015

| Organ isation Na me                                                               | Received   | Disposed   | Pending   |
|-----------------------------------------------------------------------------------|------------|------------|-----------|
| Department of Telecommunications                                                  | 66751      | 62079      | 4672      |
| Department of Financial Services (Banking Division)                               | 55272      | 50166      | 5106      |
| Ministry of Railways ( Railway Board)                                             | 53400      | 43640      | 9760      |
| MinistryofHomeAffairs                                                             | 38674      | 33668      | 5006      |
| Department of Higher Education                                                    | 34846      | 28303      | 6543      |
| Central Board of Direct Taxes (Income Tax)                                        | 25455      | 17320      | 8135      |
| Department of School Education and Literacy                                       | 25283      | 19709      | 5574      |
| Ministry of Labour and Employment                                                 | 24516      | 23488      | 1028      |
| Department of Health & Family Welfare                                             | 23272      | 20109      | 3163      |
| Departmentof Defence                                                              | 19292      | 13824      | 5468      |
| Departmentof Posts                                                                | 18372      | 17508      | 864       |
| Departmentof Personnel andTraining                                                | 18341      | 17111      | 1230      |
| Ministryof Housing and Urban Affairs                                              | 17757      | 15529      | 2228      |
| Ministry of External Affairs                                                      | 17137      | 16623      | 514       |
| Ministry of Petroleum and Natural Gas                                             | 16411      | 14996      | 1415      |
| Ministry of Road Transport and Highways                                           | 15852      | 11329      | 4523      |
| Departmentof Revenue                                                              | 14395      | 9182       | 5213      |
| Ministry of Environment, Forest and Climate Change                                | 12413      | 8173       | 4240      |
| Departmentof Justice                                                              | 11300      | 11074      | 226       |
| Ministry of Information and Broadcasting                                          | 10679      | 4992       | 5687      |
| Department of Agriculture and Farmers Welfare                                     | 9304       | 8155       | 1149      |
| Central Board of Indirect Taxes and Customs                                       | 8384       | 7444       | 940       |
| Ministry of Drinking Water and Sanitation                                         | 8006       | 7713       | 293       |
| Department of Social Justice and Empowerment                                      | 7873       | 7431       | 442       |
| Department of Financial Services (Insurance Division)                             | 7173       | 6498       | 675       |
| Department of Rural Development                                                   | 7023       | 6016       | 1007      |
| Ministry of Corporate Affairs                                                     | 6533       | 4791       | 1742      |
| Department of Ex Servicemen Welfare                                               | 6364       | 5299       | 1065      |
| Department of Economic Affairs ACC Division                                       | 6356       | 5602       | 754       |
| Ministry of Electronics & Information Technology                                  | 6127       | 5859       | 268       |
| Ministryof Power                                                                  | 6083       | 5651       | 432       |
| Ministry of Civil Aviation                                                        | 5838       | 4467       | 1371      |
| Department of Consumer Affairs                                                    | 5515       | 4520       | 995       |
| Ministry of Women and Child Development                                           | 5483       | 5229       | 254       |
| Ministry of Water Resources, River Development & Ganga Rejuv                      | 5306       | 4501       | 805       |
| Departmentof Commerce                                                             | 5231       | 4623       | 608       |
| Department of Food and Public Distribution                                        | 4334       | 4153       | 181       |
| Department of Science and Technology                                              | 3324       | 1962       | 1362      |
| Ministry of Culture                                                               | 2947       | 2571       | 376       |
| Ministry of Coal                                                                  | 2879       | 2156       | 723       |
| Department of Administrative Reforms and Public Grievances                        | 2828       | 2806       | 22        |
| Department of Empowerment of Persons with Disabilities                            | 2786       | 2724       | 62        |
| Departmentof Legal Affairs                                                        | 2661       | 2000       | 661       |
| Ministry of Micro Small and Medium Enterprises                                    | 2638       | 2425       | 213       |
| Department for Promotion of Industry and Internal                                 | Trade 2612 | 2467       | 145       |
| Unique Identification Authority of India Department of Animal Husbandry, Dairying | 2580 2577  | 2312 2313  | 268 264   |
| Ministry of Tourism                                                               | 2496       | 1830       | 666       |

| Organisation Name                                   |   Received |   Disposed |   Pending |
|-----------------------------------------------------|------------|------------|-----------|
| Ministry of New and Renewable Energy                |       2306 |       1670 |       636 |
| Ministry of Ayush                                   |       2247 |       1877 |       370 |
| Department of Sports                                |       2209 |       1026 |      1183 |
| Department of Defence Finance                       |       2151 |       1752 |       399 |
| NIT! Aayog                                          |       2144 |       1010 |      1134 |
| Department of Land Resources                        |       2055 |       1992 |        63 |
| Ministry of Textiles                                |       1973 |       1854 |       119 |
| Department of Expenditure                           |       1912 |       1597 |       315 |
| Departmentof Heavy Industry                         |       1700 |       1263 |       437 |
| Department of Defence Production                    |       1649 |       1341 |       308 |
| Department of Agriculture Research and Education    |       1632 |       1052 |       580 |
| DepartmentofAtomic Energy                           |       1615 |       1396 |       219 |
| Ministry of Parliamentary Affairs                   |       1599 |       1508 |        91 |
| Ministry of Steel                                   |       1584 |       1427 |       157 |
| Ministry of Shipping                                |       1427 |       1248 |       179 |
| Ministry of Minority Affairs                        |       1361 |       1176 |       185 |
| Ministryof Mines                                    |       1205 |        975 |       230 |
| Legislative Department                              |       1170 |        903 |       267 |
| Ministry of Skill Development and Entrepreneurship  |       1143 |       1009 |       134 |
| Department of Pharmaceutical                        |       1014 |        623 |       391 |
| Department of Youth Affairs                         |        934 |        881 |        53 |
| Department of Scientific & Industrial Research      |        885 |        744 |       141 |
| Department of Health Research                       |        851 |        741 |       110 |
| Ministry of Panchayati Raj                          |        834 |        804 |        30 |
| Department of Chemicals and Petrochemicals          |        827 |        789 |        38 |
| Department of Defence Research and Development      |        786 |        747 |        39 |
| 0/0 the Comptroller & Auditor General of India      |        786 |        711 |        75 |
| Department of Space                                 |        766 |        656 |       110 |
| Ministry of Tribal Affairs                          |        730 |        641 |        89 |
| Department of Public Enterprises                    |        701 |        698 |         3 |
| Ministry of Food Processing Industries              |        664 |        596 |        68 |
| Department of Official Language                     |        619 |        580 |        39 |
| Department of Fertilizers                           |        594 |        346 |       248 |
| Ministry of Statistics and Programme Implementation |        514 |        449 |        65 |
| Ministry of Earth Sciences                          |        485 |        412 |        73 |
| DepartmentofBioTechnology                           |        477 |        300 |       177 |
| Ministry of Development of North Eastern Region     |        464 |        383 |        81 |
| Department of Investment & Public Asset Management  |        302 |        299 |         3 |
| Total                                               |     706994 |     599817 |    107177 |

Note: The above numbers include Brought Forward cases

| Organisation Name                                            |   Received |   Disposed | Pending   |
|--------------------------------------------------------------|------------|------------|-----------|
| Department of Financial Services (Banking Division)          |      93962 |      73540 | 20422     |
| Department of Telecommunications                             |      72228 |      68468 | 3760      |
| Ministry of Railways ( Railway Board)                        |      66919 |      53819 | 13100     |
| Central Board of Direct Taxes (Income Tax)                   |      40420 |      37233 | 3187      |
| Department of Personnel and Training                         |      38189 |      32033 | 6156      |
| Department of Higher Education                               |      33564 |      31741 | 1823      |
| Ministryof Home Affairs                                      |      30957 |      25986 | 4971      |
| Department of Posts                                          |      30286 |      28654 | 1632      |
| Department of Revenue                                        |      26492 |      24366 | 2126      |
| Ministry of Labour and Employment                            |      25732 |      24649 | 1083      |
| Department of School Education and Literacy                  |      23793 |      22208 | 1585      |
| Department of Health & Family Welfare                        |      23763 |      20888 | 2875      |
| Departmentof Defence                                         |      22353 |      18335 | 4018      |
| Ministry of Road Transport and Highways                      |      15419 |      13774 | 1645      |
| Ministry of Petroleum and Natural Gas                        |      15339 |      14007 | 1332      |
| Ministry of Information and Broadcasting                     |      13014 |      12346 | 668       |
| MinistryofHousingandUrbanAffairs                             |      13007 |      11734 | 1273      |
| MinistryofExternalAffairs                                    |      12944 |      12592 | 352       |
| Ministry of Corporate Affairs                                |      11172 |       9974 | 1198      |
| Ministry of Environment, Forest and Climate Change           |      11146 |      10029 | 1117      |
| Central Board of tndirectTaxes and Customs                   |      10622 |      10136 | 486       |
| Department of Financial Services (Insurance Division)        |      10606 |       9889 | 717       |
| Department of Justice                                        |      10085 |       9640 | 445       |
| Department of Ex Servicemen Welfare                          |       8196 |       6977 | 1219      |
| Ministry of Civil Aviation                                   |       7267 |       6310 | 957       |
| DepartmentofConsumerAffairs                                  |       7077 |       6240 | 837       |
| Department of Agriculture and Farmers Welfare                |       6816 |       5861 | 955       |
| Department of Economic Affairs ACC Division                  |       6506 |       3386 | 3120      |
| Unique Identification Authority of India                     |       5922 |       5002 | 920       |
| Ministry of Water Resources, River Development & Ganga Rejuv |       5608 |       4671 | 937       |
| Ministry of Electronics & Information Technology             |       5269 |       4913 | 356       |
| Department of Commerce                                       |       4874 |       4512 | 362       |
| Department of Social Justice and Empowerment                 |       4864 |       4543 | 321       |
| Department of Rural Development                              |       4702 |       4160 | 542       |
| Ministry of Women and Child Development                      |       4628 |       3970 | 658       |
| Ministry of Power                                            |       4015 |       3567 | 448       |
| Departmentof Sports                                          |       3981 |       3411 | 570       |
| Department of Food and Public Distribution                   |       3898 |       3701 | 197       |
| Department of Legal Affairs                                  |       3871 |       2834 | 1037      |
| Ministry of Coal                                             |       3824 |       2884 | 940       |
| Department of Defence Production                             |       3601 |       3471 | 130       |
| Department of Science and Technology                         |       3529 |       3119 | 410       |
| Department of Defence Finance                                |       3410 |       2689 | 721       |
| Ministry of Drinking Water and Sanitation                    |       2988 |       2735 | 253       |
| Department of Empowerment of Persons with Disabilities       |       2856 |       2634 | 222 1884  |
| NITIAayog                                                    |       2542 |        658 | 95        |
| Department for Promotion of Industry and Internal Trade      |       2511 |       2416 |           |

| Organisation Name                                          |   Received |   Disposed |   Pending |
|------------------------------------------------------------|------------|------------|-----------|
| Department of Expenditure                                  |       2485 |       2388 |        97 |
| Ministry of Culture                                        |       2485 |       2362 |       123 |
| Ministry of Skill Development and Entrepreneurship         |       2485 |       2266 |       219 |
| Ministry of Micro Small and Medium Enterprises             |       2349 |       2257 |        92 |
| Ministry of Ayush                                          |       2277 |       1861 |       416 |
| Ministry of Steel                                          |       2169 |       2044 |       125 |
| Department of Agriculture Research and Education           |       2141 |       1533 |       608 |
| Department of Heavy Industry                               |       2122 |       1996 |       126 |
| Ministry of Tourism                                        |       2023 |       1543 |       480 |
| Ministry of New and Renewable Energy                       |       1964 |       1650 |       314 |
| Ministryof Shipping                                        |       1830 |       1741 |        89 |
| Department of Pharmaceutical                               |       1825 |       1461 |       364 |
| Department of Atomic Energy                                |       1764 |       1390 |        74 |
| MinistryofMinorityAffairs                                  |       1573 |       1295 |       278 |
| Ministry of Textiles                                       |       1564 |       1410 |       154 |
| Department of Animal Husbandry, Dairying                   |       1395 |       1211 |       184 |
| Department of Scientific & Industrial Research             |       1253 |       1147 |       106 |
| Ministry of Mines                                          |       1253 |       1010 |       243 |
| Ministry of Panchayati Raj                                 |       1121 |       1076 |        45 |
| O/o the Comptroller & Auditor General of India             |       1014 |        918 |        96 |
| Ministry of Tribal Affairs                                 |        964 |        887 |        77 |
| Department of Public Enterprises                           |        944 |        908 |        36 |
| Department of Health Research                              |        933 |        813 |       120 |
| Ministry of Parliamentary Affairs                          |        906 |        861 |        45 |
| Department of Youth Affairs                                |        837 |        798 |        39 |
| Department of Defence Research and Development             |        826 |        799 |        27 |
| Legislative Department                                     |        826 |        604 |       222 |
| Department of Land Resources                               |        781 |        690 |        91 |
| Department of Fertilizers                                  |        778 |        684 |        94 |
| Department of Space                                        |        625 |        416 |       209 |
| Ministry of Food Processing Industries                     |        587 |        548 |        39 |
| Ministry of Earth Sciences                                 |        502 |        464 |        38 |
| Department of Chemicals and Petrochemicals                 |        493 |        447 |        46 |
| Department of Administrative Reforms and Public Grievances |        488 |        437 |        51 |
| Ministry of Statistics and Programme lmplementatibn        |        466 |        424 |        42 |
| Department of Bio Technology                               |        418 |        304 |       114 |
| Department of Official Language                            |        380 |        362 |        18 |
| Ministry of Development of North Eastern Region            |        347 |        291 |        56 |
| Department of lnvestment & Public Asset Management         |        333 |        325 |         8 |
| Total                                                      |     814293 |     714326 |     99967 |

Note: The above numbers include Brought Forward cases

## GOI Ministry/Department wise Progress report for calendar year 2017

| Organisation Name                                                                           | Received   | Disposed   | Pending   |
|---------------------------------------------------------------------------------------------|------------|------------|-----------|
| Department of Financial Services (Banking Division)                                         | 126721     | 121010     | 5711      |
| Department of Telecommunications                                                            | 81224      | 78082      | 3142      |
| Ministry of Railways ( Railway Board)                                                       | 70967      | 64883      | 6084      |
| Department of Posts                                                                         | 47226      | 43957      | 3269      |
| Central Board of Direct Taxes (Income Tax)                                                  | 47153      | 45123      | 2030      |
| Departmentof Personnel andTraining                                                          | 39043      | 37702      | 1341      |
| Departmentof Revenue                                                                        | 38493      | 35085      | 3408      |
| Ministry of Labour and Employment                                                           | 34120      | 32679      | 1441      |
| MinistryofHomeAffairs                                                                       | 33266      | 29178      | 4088      |
| Department of Higher Education                                                              | 28008      | 26375      | 1633      |
| Department of Health & Family Welfare                                                       | 27170      | 25312      | 1858      |
| Central Board of Indirect Taxes and Customs                                                 | 26957      | 25568      | 1389      |
| Department of School Education and Literacy                                                 | 19696      | 18705      | 991       |
| Department of Defence                                                                       | 17960      | 15192      | 2768      |
| Ministry of Petroleum and Natural Gas                                                       | 17420      | 16375      | 1045      |
| Unique Identification Authority of India                                                    | 17029      | 15345      | 1684      |
| MinistryofHousingandUrbanAffairs                                                            | 15456      | 14611      | 845       |
| Ministry of External Affairs                                                                | 13576      | 13402      | 174       |
| Department of Financial Services (Insurance Division)                                       | 12236      | 11686      | 550       |
| Ministry of Road Transport and Highways                                                     | 11622      | 9498       | 2124      |
| Departmentof Justice                                                                        | 11124      | 10955      | 169       |
| DepartmentofConsumerAffairs                                                                 | 9394       | 8876       | 518       |
| Ministry of Corporate Affairs                                                               | 8574       | 7876       | 698       |
| Department of Ex Servicemen Welfare                                                         | 8199       | 7825       | 374       |
| Ministry of Coal                                                                            | 7999       | 6158       | 1841      |
| Ministry of Information and Broadcasting                                                    | 7644       | 6860       | 784       |
| Ministry of Electronics & Information Technology                                            | 7597       | 7254       | 343       |
| Ministry of Environment, Forest and Climate Change                                          | 7258       | 6827       | 431       |
| Ministry of Civil Aviation                                                                  | 7070       | 6679       | 391       |
| Department of Agriculture and Farmers Welfare                                               | 6073       | 4931       | 1142      |
| Department of Rural Development                                                             | 5441       | 4496       | 945       |
| Department of Defence Finance                                                               | 5432       | 4892       | 540       |
| Ministry of Women and Child Development                                                     | 4951       | 4556       | 395       |
| Ministry of Power                                                                           | 4911       | 4554       | 357       |
| Department of Legal Affairs                                                                 | 4657       | 3285       | 1372      |
| Department of Social Justice and Empowerment                                                | 4559       | 4277       | 282       |
| Ministry of Water Resources, River Development & Ganga Rejuv                                | 4487       | 4036       | 451       |
| Department of Commerce                                                                      | 4434       | 4258       | 176       |
| NlTlAayog                                                                                   | 3935       | 1235       | 2700      |
| Department of Food and Public Distribution                                                  | 3770       | 3607       | 163       |
| Ministry of Ayush                                                                           | 3513       | 3168       | 345       |
| Ministry of Skill Development and Entrepreneurship                                          | 3123       |            |           |
|                                                                                             |            | 2869       | 254       |
| Department of Expenditure                                                                   | 3005       | 2974       | 31        |
| Department of Empowerment of Persons with Disabilities Department of Science and Technology | 2954 2771  | 2707 2635  | 247 136   |
| Ministry of Drinking Water and Sanitation                                                   | 2613       | 2498       | 115       |

| Organisation Name                                          |   Received |   Disposed |   Pending |
|------------------------------------------------------------|------------|------------|-----------|
| Ministry of Minority Affairs                               |       2559 |       2297 |       262 |
| Ministry of Micro Small and Medium Enterprises             |       2481 |       2417 |        64 |
| Department of Agriculture Research and Education           |       2456 |       2376 |        80 |
| Department for Promotion of Industry and Internal Trade    |       2399 |       2351 |        48 |
| Department of Defence Production                           |       2329 |       2141 |       188 |
| Department of Sports                                       |       2257 |       2096 |       161 |
| Ministry of Culture                                        |       2223 |       2037 |       186 |
| Departmentof Pharmaceutical                                |       2196 |       2091 |       105 |
| Ministryof Shipping                                        |       1989 |       1744 |       245 |
| Department of Heavy Industry                               |       1847 |       1713 |       134 |
| Ministry of Panchayati Raj                                 |       1734 |       1702 |        32 |
| Ministry of Textiles                                       |       1713 |       1620 |        93 |
| Ministry of Steel                                          |       1695 |       1579 |       116 |
| Ministry of Tourism                                        |       1682 |       1550 |       132 |
| Department of Atomic Energy                                |       1675 |       1330 |       345 |
| Department of Scientific & Industrial Research             |       1604 |       1477 |       127 |
| Department of Animal Husbandry, Dairying                   |       1476 |       1229 |       247 |
| O/o the Comptroller & Auditor General of India             |       1460 |       1310 |       150 |
| Ministryof Mines                                           |       1408 |       1185 |       223 |
| Ministry of New and Renewable Energy                       |       1275 |       1245 |        30 |
| Department of Public Enterprises                           |       1256 |       1190 |        66 |
| DepartmentofYouthAffairs                                   |       1217 |       1171 |        46 |
| Department of Health Research                              |       1176 |       1025 |       151 |
| Ministry of Tribal Affairs                                 |       1090 |        753 |       337 |
| Department of Land Resources                               |        993 |        971 |        22 |
| Legislative Department                                     |        891 |        686 |       205 |
| MinistryofParliamentaryAffairs                             |        843 |        785 |        58 |
| Department of Defence Research and Development             |        825 |        804 |        21 |
| Department of Space                                        |        810 |        579 |       231 |
| Ministry of Earth Sciences                                 |        595 |        549 |        46 |
| Ministry of Statistics and Programme Implementation        |        559 |        521 |        38 |
| Department of Fertilizers                                  |        549 |        431 |       118 |
| Department of Chemicals and Petrochemicals                 |        534 |        503 |        31 |
| Ministry of Food Processing Industries                     |        524 |        476 |        48 |
| Department of Investment & Public Asset Management         |        466 |        460 |         6 |
| Department of Bio Technology                               |        358 |        191 |       167 |
| Department of Administrative Reforms and Public Grievances |        350 |        306 |        44 |
| DepartmentofOfficial Language                              |        314 |        288 |        26 |
| Ministry of Development of North Eastern Region            |        295 |        270 |        25 |
| Total                                                      |     932519 |     866105 |     66414 |

Note: The above numbers include Brought Forward cases

-3--

## GOI Ministry/Department wise Progress report for calendar year 2018

| Organisation Name                                      | Received   |   Disposed |   Pending |
|--------------------------------------------------------|------------|------------|-----------|
| Department of Financial Services (Banking Division)    | 107108     |      98239 |      8869 |
| Department of Telecommunications                       | 66634      |      64249 |      2385 |
| Ministry of Railways ( Railway Board)                  | 57033      |      53407 |      3626 |
| Departmentof Posts                                     | 44697      |      42166 |      2531 |
| Ministry of Labour and Employment                      | 36557      |      35361 |      1196 |
| Central Board of Direct Taxes (Income Tax)             | 34155      |      31797 |      2358 |
| Ministry of Home Affairs                               | 32973      |      24579 |      8394 |
| Departmentof Revenue                                   | 24997      |      18728 |      6269 |
| Department of Health & Family Welfare                  | 22452      |      20162 |      2290 |
| Department of Higher Education                         | 21119      |      19801 |      1318 |
| Department of Personnel and Training                   | 19869      |      18584 |      1285 |
| Ministry of Petroleum and Natural Gas                  | 19146      |      18260 |       886 |
| Department of Defence                                  | 17148      |      13400 |      3748 |
| Central Board of Indirect Taxes and Customs            | 15847      |      15041 |       806 |
| Department of School Education and Literacy            | 15450      |      14510 |       940 |
| Ministry of Road Transport and Highways                | 12557      |      11034 |      1523 |
| Ministry of Housing and Urban Affairs                  | 12435      |      11728 |       707 |
| Department of Financial Services (Insurance Division)  | 11906      |      11247 |       659 |
| Unique Identification Authority of India               | 11700      |      11429 |       271 |
| Department of Defence Finance                          | 10547      |       9222 |      1325 |
| MinistryofExternalAffairs                              | 9979       |       9362 |       617 |
| Department of Consumer Affairs                         | 8609       |       8135 |       474 |
| Ministry of Corporate Affairs                          | 8378       |       7574 |       804 |
| Ministry of Information and Broadcasting               | 7988       |       6876 |      1112 |
| Department of Justice                                  | 7752       |       7096 |       656 |
| Ministry of Coal                                       | 6569       |       5790 |       779 |
| Ministry of Electronics & Information Technology       | 6303       |       6039 |       264 |
| Ministry of Environment, Forest and Climate Change     | 6090       |       5654 |       436 |
| Ministry of Civil Aviation                             | 6000       |       5501 |       499 |
| Department of Agriculture and Farmers Welfare          | 5636       |       4966 |       670 |
| Department of Ex Servicemen Welfare                    | 5554       |       5190 |       364 |
| 0/0 the Comptroller & Auditor General of India         | 4854       |       4711 |       143 |
| Department of Rural Development                        | 4721       |       3512 |      1209 |
| Ministry of Power                                      | 4609       |       4285 |       324 |
| Ministry of Water Resources, River Development & Rejuv | Ganga 4301 |       3877 |       424 |
| Department of Social Justice and Empowerment           | 4299       |       3395 |       904 |
| Ministry of Women and Child Development                | 4187       |       4056 |       131 |
| Department of Commerce                                 | 4003       |       3740 |       263 |
| Department of Legal Affairs                            | 3958       |       1980 |      1978 |
| NlTlAayog                                              | 3819       |       3789 |        30 |
| Department of Food and Public Distribution             | 3452       |       3250 |       202 |
| Department of Expenditure                              | 3436       |       3333 |       103 |
| Department of Economic Affairs ACC Division            | 3390       |       3284 |       106 |
| Ministry of Skill Development and Entrepreneurship     | 2678       |       2513 |       165 |
| Departmentof Defence Production                        | 2367       |       2249 |       118 |
| Ministry of Micro Small and Medium Enterprises         | 2284       |       2094 |       190 |
| Department of Pharmaceutical                           | 2261       |       2005 |       256 |

| Organisation Name                                          |   Received |   Disposed |   Pending |
|------------------------------------------------------------|------------|------------|-----------|
| Department of Empowerment of Persons with Disabilities     |       2250 |       2041 |       209 |
| MinistryofMinorityAffairs                                  |       2194 |       1960 |       234 |
| Ministryof Shipping                                        |       2131 |       1939 |       192 |
| Department of Science and Technology                       |       2058 |       1886 |       172 |
| Ministry of Culture                                        |       2042 |       1741 |       301 |
| Ministry of Drinking Water and Sanitation                  |       1954 |       1679 |       275 |
| Departmentof Atomic Energy                                 |       1894 |       1165 |       729 |
| Department for Promotion of Industry and Internal Trade    |       1870 |       1787 |        83 |
| Department of Agriculture Research and Education           |       1694 |       1597 |        97 |
| Ministry of Textiles                                       |       1618 |       1525 |        93 |
| Ministry of Steel                                          |       1574 |       1515 |        59 |
| Department of Animal Husbandry, Dairying                   |       1530 |       1249 |       281 |
| Departmentof Heavy Industry                                |       1506 |       1432 |        74 |
| Department of Sports                                       |       1452 |       1377 |        75 |
| Ministry of Panchayati Raj                                 |       1352 |       1333 |        19 |
| Ministry of Mines                                          |       1304 |       1148 |       156 |
| Department of Scientific & Industrial Research             |       1165 |        943 |       222 |
| Ministry of Tribal Affairs                                 |       1161 |       1061 |       100 |
| Ministry of Tourism                                        |       1160 |       1144 |        16 |
| Department of Health Research                              |       1113 |        809 |       304 |
| Department of Public Enterprises                           |       1089 |       1052 |        37 |
| DepartmentofYouthAffairs                                   |        957 |        886 |        71 |
| Ministry of New and Renewable Energy                       |        897 |        861 |        36 |
| Legislative Department                                     |        879 |        720 |       159 |
| Ministry of Parliamentary Affairs                          |        875 |        856 |        19 |
| Department of Defence Research and Development             |        798 |        758 |        40 |
| Department of Chemicals and Petrochemicals                 |        781 |        765 |        16 |
| Departmentof Space                                         |        772 |        501 |       271 |
| Department of Financial Services (Pension Reforms)         |        689 |        657 |        32 |
| Ministry of Earth Sciences                                 |        664 |        642 |        22 |
| Department of Fertilizers                                  |        627 |        569 |        58 |
| Departmentof Land Resources                                |        591 |        562 |        29 |
| Ministry of Food Processing Industries                     |        541 |        521 |        20 |
| Ministry of Statistics and Programme Implementation        |        541 |        514 |        27 |
| Department of Administrative Reforms and Public Grievances |        462 |        444 |        18 |
| Department of Investment & Public Asset Management         |        436 |        433 |         3 |
| Department of Official Language                            |        420 |        397 |        23 |
| Department of Bio Technology                               |        402 |        282 |       120 |
| Ministry of Development of North Eastern Region            |        315 |        289 |        26 |
| Total                                                      |     779930 |     710341 |     69589 |

Note: The above numbers include Brought Forward cases

## GOI Ministry/Department wise Progress report for calendar year 2019

| Organisation Name                                                                     | Received   | Disposed   | Pending   |
|---------------------------------------------------------------------------------------|------------|------------|-----------|
| Department of Financial Services (Banking Division)                                   | 126908     | 118319     | 8589      |
| Department of Telecom munications                                                     | 64348      | 61708      | 2640      |
| Ministry of Railways ( Railway Board)                                                 | 60435      | 55956      | 4479      |
| Ministry of Labour and Employment                                                     | 47768      | 46420      | 1348      |
| Departmentof Posts                                                                    | 46509      | 44439      | 2070      |
| Central Board of Direct Taxes (Income Tax)                                            | 40329      | 37290      | 3039      |
| Ministry of Home Affairs                                                              | 39055      | 32053      | 7002      |
| Departmentof Revenue                                                                  | 24991      | 21046      | 3945      |
| Department of Health & Family Welfare                                                 | 21875      | 20541      | 1334      |
| Department of Higher Education                                                        | 21326      | 18790      | 2536      |
| MinistryofPetroleumandNaturalGas                                                      | 21233      | 20448      | 785       |
| Departmentof Defence                                                                  | 17997      | 15157      | 2840      |
| Central Board of Indirect Taxes and Customs                                           | 17223      | 16137      | 1086      |
| Department of School Education and Literacy                                           | 16545      | 15156      | 1389      |
| Ministry of Road Transport and Highways                                               | 15321      | 12549      | 2772      |
| Department of Personnel and Training                                                  | 14511      | 13754      | 757       |
| Department of Defence Finance                                                         | 14053      | 12565      | 1488      |
| Department of Financial Services (Insurance Division)                                 | 14013      | 13216      | 797       |
| MinistryofHousingandUrbanAffairs                                                      | 13531      | 12042      | 1489      |
| Ministry of External Affairs                                                          | 12785      | 12335      | 450       |
| DepartmentofConsumerAffairs                                                           | 11510      | 10949      | 561       |
| Ministry of Information and Broadcasting                                              | 11285      | 10583      | 702       |
| Ministry of Corporate Affairs                                                         | 9618       | 8728       | 890       |
| Department of Justice                                                                 | 9565       | 9192       | 373       |
| Unique Identification Authority of India                                              | 9159       | 8617       | 542       |
| Department of Agriculture and Farmers Welfare                                         | 8069       | 7093       | 976       |
| Ministry of Electronics & Information Technology                                      | 7260       | 6698       | 562       |
| O/ the Comptroller & Auditor General of India                                         | 7201       | 7026       | 175       |
| Ministry of Environment, Forest and Climate Change                                    | 6876       | 6538       | 338       |
| Department of Ex Servicemen Welfare                                                   | 6723       | 6380       | 343       |
| MinistryofCivilAviation                                                               | 6633       | 5920       | 713       |
| Department of Rural Development                                                       | 6484       | 4913       | 1571      |
| Department of Social Justice and Empowerment                                          | 6136       | 4952       | 1184      |
| Departmentof Expenditure                                                              | 5463       | 5397       | 66        |
| Ministry of Women and Child Development                                               | 5317       | 5089       | 228       |
| Department of Legal Affairs                                                           | 5196       | 1998       | 3198      |
| Department of Food and Public Distribution                                            |            | 4495       | 180       |
|                                                                                       | 4675       |            |           |
| Department of Commerce                                                                | 4292       | 3933       | 359       |
| Ministry of Power                                                                     | 4175       | 3785       | 390       |
| Ministry of Water Resources, River Development & Rejuv                                | 4048       | 3323       | 725       |
| MinistryofAyush                                                                       | 3076       | 2765       | 311       |
| Ministry of Drinking Water and Sanitation Department of Economic Affairs ACC Division | 2889 2869  | 2424 2602  | 465 267   |
| Ministry of Micro Small and Medium Enterprises                                        |            |            | 313       |
| Department of Empowerment of Persons with Disabilities                                | 2602 2515  | 2289 2386  | 129       |
| Ministry of Culture                                                                   | 2438       | 1887       | 551       |
| Ministry of Skill Development and Entrepreneurship                                    | 2382       | 2157       | 225       |

| Organisation Name                                          |   Received |   Disposed |   Pending |
|------------------------------------------------------------|------------|------------|-----------|
| Department of Atomic Energy                                |       2381 |       1778 |       603 |
| Department of Defence Production                           |       2133 |       2045 |        88 |
| Ministry of Minority Affairs                               |       2087 |       1975 |       112 |
| Department of Financial Services (Pension Reforms)         |       2070 |       2035 |        35 |
| Department for Promotion of Industry and Internal Trade    |       2069 |       1978 |        91 |
| Department of Agriculture Research and Education           |       2011 |       1782 |       229 |
| Ministry of Panchayati Raj                                 |       1966 |       1930 |        36 |
| Departmentof Pharmaceutical                                |       1862 |       1770 |        92 |
| Department of Science andTechnology                        |       1854 |       1741 |       113 |
| DepartmentofAnimalHusbandry,Dairying                       |       1746 |       1534 |       212 |
| Ministryof Shipping                                        |       1551 |       1212 |       339 |
| NITlAayog                                                  |       1489 |       1444 |        45 |
| DepartmentofHeavylndustry                                  |       1437 |       1378 |        59 |
| Ministry of Textiles                                       |       1413 |       1310 |       103 |
| Departmentof Sports                                        |       1405 |       1218 |       187 |
| MinistryofTribal Affairs                                   |       1379 |       1265 |       114 |
| Ministry of Tourism                                        |       1365 |       1317 |        48 |
| Ministry of Mines                                          |       1354 |       1057 |       297 |
| Ministryof Steel                                           |       1292 |       1237 |        55 |
| Department of Scientific & Industrial Research             |       1271 |       1017 |       254 |
| Department of Youth Affairs                                |       1196 |       1099 |        97 |
| Department of Health Research                              |       1188 |        920 |       268 |
| Legislative Department                                     |       1084 |        622 |       462 |
| Department of Defence Research and Development             |        998 |        981 |        17 |
| Department of Space                                        |        966 |        835 |       131 |
| Ministry of New and Renewable Energy                       |        889 |        851 |        38 |
| Ministry of Parliamentary Affairs                          |        831 |        817 |        14 |
| Department of Public Enterprises                           |        818 |        797 |        21 |
| Department of Land Resources                               |        768 |        604 |       164 |
| Department of Investment & Public Asset Management         |        564 |        549 |        15 |
| Ministry of Food Processing lndustries                     |        555 |        540 |        15 |
| Ministry of Statistics and Programme Implementation        |        555 |        515 |        40 |
| Department of Fertilizers                                  |        541 |        502 |        39 |
| Department of Chemicals and Petrochemicals                 |        519 |        506 |        13 |
| Department of Administrative Reforms and Public Grievances |        462 |        420 |        42 |
| Ministry of Earth Sciences                                 |        417 |        393 |        24 |
| Department of Bio Technology                               |        412 |        376 |        36 |
| DepartmentofOfficial Language                              |        388 |        371 |        17 |
| Ministry of Development of North Eastern Region            |        304 |        276 |        28 |
| Department of Fisheries                                    |        116 |        107 |         9 |
| Total                                                      |     861943 |     789302 |     72641 |

Note: The above numbers include Brought Forward cases

-13 --

## GOI Ministry/Department wise Progress report for calendar year 2020

| Organisation Name                                     |   Received |   Disposed |   Pending |
|-------------------------------------------------------|------------|------------|-----------|
| Department of Financial Services (Banking Division)   |     173843 |     163536 |     10307 |
| Department of Telecommunications                      |      86353 |      83665 |      2688 |
| Department of Agriculture and Farmers Welfare         |      85490 |      62921 |     22569 |
| Departmentof Posts                                    |      62208 |      59620 |      2588 |
| Ministry of Labour and Employment                     |      60349 |      58813 |      1536 |
| MinistryofHomeAffairs                                 |      44995 |      43385 |      1610 |
| Ministry of Railways ( Railway Board)                 |      44977 |      41007 |      3970 |
| Central Board of Direct Taxes (Income Tax)            |      43149 |      34003 |      9146 |
| Department of Personnel and Training                  |      38870 |      37213 |      1657 |
| Department of Health & Family Welfare                 |      30975 |      28614 |      2361 |
| Departmentof Higher Education                         |      30564 |      27402 |      3162 |
| Department of School Education and Literacy           |      29264 |      27557 |      1707 |
| Ministry of External Affairs                          |      25137 |      24336 |       801 |
| Ministry of Corporate Affairs                         |      22585 |      21947 |       638 |
| Department of Revenue                                 |      21634 |      16012 |      5622 |
| Ministry of Civil Aviation                            |      20973 |      19312 |      1661 |
| MinistryofHousingandUrbanAffairs                      |      19288 |      18441 |       847 |
| Department of Financial Services (Insurance Division) |      19151 |      18297 |       854 |
| Ministry of Petroleum and Natural Gas                 |      18605 |      17935 |       670 |
| Ministry of Road Transport and Highways               |      17732 |      16073 |      1659 |
| 0/othe Comptroller & Auditor General of India         |      16601 |      16445 |       156 |
| Central Board of Indirect Taxes and Customs           |      15535 |      14327 |      1208 |
| Departmentof Defence Finance                          |      14875 |      13473 |      1402 |
| Departmentof Defence                                  |      14562 |      12508 |      2054 |
| Ministry of Electronics & Information Technology      |      13541 |      12521 |      1020 |
| DepartmentofConsumerAffairs                           |      12722 |      11798 |       924 |
| Ministry of Women and Child Development               |      10641 |      10475 |       166 |
| Department of Justice                                 |       9750 |       9491 |       259 |
| Ministry of Information and Broadcasting              |       9166 |       8647 |       519 |
| Department of Ex Servicemen Welfare                   |       8293 |       7227 |      1066 |
| Department of Social Justice and Empowerment          |       8050 |       6890 |      1160 |
| Unique Identification Authority of India              |       7588 |       6959 |       629 |
| Departmentof Legal Affairs                            |       7449 |       2862 |      4587 |
| MinistryofAyush                                       |       7273 |       6932 |       341 |
| Department of Military Affairs                        |       7255 |       5573 |      1682 |
| Department of Expenditure                             |       6588 |       6457 |       131 |
| Department of Rural Development                       |       6448 |       5925 |       523 |
| Departmentof Commerce                                 |       5610 |       5379 |       231 |
| Ministry of Environment, Forest and Climate Change    |       5186 |       5053 |       133 |
| Ministry of Coal                                      |       5023 |       4533 |       490 |
| Department of Health Research                         |       4788 |       4088 |       700 |
| Department of Economic Affairs ACC Division           |       4590 |       4110 |       480 |
| Ministry of Micro Small and Medium Enterprises        |       4370 |       4138 |       232 |
| Department of Food and Public Distribution            |       4346 |       4219 |       127 |
| Ministry of Power                                     |       4092 |       3787 |       305 |
| Ministry of Culture                                   |       3687 |       3177 |       510 |
| NITI Aayog                                            |       3406 |       3360 |        46 |

| Organisation Name                                             |   Received |   Disposed |   Pending |
|---------------------------------------------------------------|------------|------------|-----------|
| Department of Empowerment of Persons with Disabilities        |       3068 |       2973 |        95 |
| Ministry of Water Resources ) River Development & Ganga Rejuv |       3034 |       2824 |       210 |
| Department of Financial Services (Pension Reforms)            |       3002 |       2948 |        54 |
| Department of Defence Production                              |       2959 |       2866 |        93 |
| Ministry of Parliamentary Affairs                             |       2733 |       2690 |        43 |
| Legislative Department                                        |       2656 |       2432 |       224 |
| Department for Promotion of Industry and Internal Trade       |       2602 |       2549 |        53 |
| Ministry of Shipping                                          |       2470 |       2273 |       197 |
| Ministry of Minority Affairs                                  |       2397 |       2224 |       173 |
| Department of Agriculture Research and Education              |       2336 |       2043 |       293 |
| Department of Animal Husbandry, Dairying                      |       2311 |       2197 |       114 |
| Ministry of Tourism                                           |       2226 |       2154 |        72 |
| Ministry of Skill Development and Entrepreneurship            |       2207 |       2117 |        90 |
| Ministry of Panchayati Raj                                    |       2193 |       2146 |        47 |
| Ministry of Drinking Water and Sanitation                     |       2169 |       1989 |       180 |
| Department of Pharmaceutical                                  |       2162 |       2107 |        55 |
| Department of Atomic Energy                                   |       1778 |       1216 |       562 |
| Department of Science and Technology                          |       1643 |       1547 |        96 |
| Department of Scientific & Industrial Research                |       1553 |       1296 |       257 |
| Ministry of Textiles                                          |       1483 |       1382 |       101 |
| Ministryof Mines                                              |       1447 |       1329 |       118 |
| Ministryof Steel                                              |       1431 |       1295 |       136 |
| Department of Defence Research and Development                |       1323 |       1311 |        12 |
| Department of Sports                                          |       1284 |       1142 |       142 |
| Departmentof Heavy industry                                   |       1247 |       1189 |        58 |
| MinistryofTribalAffairs                                       |       1185 |       1079 |       106 |
| DepartmentofYouthAffairs                                      |       1117 |       1059 |        58 |
| Department of Land Resources                                  |        993 |        954 |        39 |
| Department of lnvestment& Public Asset Management             |        883 |        846 |        37 |
| Ministry of New and Renewable Energy                          |        813 |        771 |        42 |
| Departmentof BioTechnology                                    |        783 |        744 |        39 |
| Department of Administrative Reforms and Public Grievances    |        771 |        734 |        37 |
| Department of Space                                           |        734 |        626 |       108 |
| Department of Public Enterprises                              |        698 |        668 |        30 |
| DepartmentofChemicalsand Petrochemicals                       |        654 |        648 |         6 |
| Ministry of Food Processing Industries                        |        571 |        555 |        16 |
| Ministry of Statistics and Programme Implementation           |        545 |        515 |        30 |
| Department of Fertilizers                                     |        517 |        480 |        37 |
| Ministry of Earth Sciences                                    |        399 |        382 |        17 |
| Department of Fisheries                                       |        356 |        324 |        32 |
| DepartmentofOfficiai Language                                 |        344 |        312 |        32 |
| Ministry of Development of North Eastern Region               |        190 |        187 |         3 |
| Total                                                         |    1182844 |    1081566 |    101278 |

Note: The above numbers include Brought Forward cases

## GOI Ministry/Department wise Progress report for calendar year 2021

| Organisation Name                                     | Received   | Disposed   | Pending   |
|-------------------------------------------------------|------------|------------|-----------|
| Department of Financial Services (Banking Division)   | 176885     | 168918     | 7967      |
| Ministry of Labour and Employment                     | 97912      | 93850      | 4062      |
| Department of Telecommunications                      | 62618      | 61122      | 1496      |
| Central Board of Direct Taxes (Income Tax)            | 59715      | 51953      | 7762      |
| Departmentof Posts                                    | 55755      | 53297      | 2458      |
| Department of Agriculture and Farmers Welfare         | 55199      | 54787      | 412       |
| Ministry of Railways ( Railway Board)                 | 54832      | 53348      | 1484      |
| Department of Health & Family Welfare                 | 43341      | 38318      | 5023      |
| Ministry of Home Affairs                              | 41121      | 39631      | 1490      |
| Department of Financial Services (Insurance Division) | 34879      | 33855      | 1024      |
| Ministry of Housing and Urban Affairs                 | 32102      | 31222      | 880       |
| Department of School Education and Literacy           | 29788      | 28800      | 988       |
| Department of Personnel and Training                  | 29543      | 22784      | 6759      |
| Departmentof Higher Education                         | 25260      | 23676      | 1584      |
| Ministry of Road Transport and Highways               | 23983      | 22943      | 1040      |
| Department of Revenue                                 | 23175      | 20705      | 2470      |
| Departmentof Defence Finance                          | 21556      | 19816      | 1740      |
| Ministry of Corporate Affairs                         | 21109      | 20878      | 231       |
| Ministry of Petroleum and Natural Gas                 | 20178      | 19494      | 684       |
| MinistryofExternalAffairs                             | 19887      | 19551      | 336       |
| Ministry of Civil Aviation                            | 18157      | 17038      | 1119      |
|                                                       | 15872      | 15066      | 806       |
| DepartmentofConsumerAffairs                           |            |            |           |
| Department of Defence                                 | 15428      | 13880      | 1548      |
| Unique Identification Authority of India              | 12138      | 11757      | 381       |
| Department of Ex Servicemen Welfare                   | 10957      | 9963       | 994       |
| Ministry of Electronics & Information Technology      | 10862      | .10620     | 242       |
| Department of Justice                                 | 10791      | 10662      | 129       |
| Department of Military Affairs                        | 8958       | 7654       | 1304      |
| DepartmentofLegalAffairs                              | 8859       | 8137       | 722       |
| Department of Social Justice and Empowerment          | 8055       | 6874       | 1181      |
| Ministry of Information and Broadcasting              | 7537       | 7149       | 388       |
| Department of Rural Development                       | 7529       | 6965       | 564       |
| Department of Commerce                                | 7511       | 7241       | 270       |
| Ministry of Women and Child Development               | 7406       | 7203       | 203       |
| O/o the Comptroller & Auditor General of India        | 7338       | 7146       | 192       |
| Department of Economic Affairs ACC Division           | 7176       | 6976       | 200       |
| Department of Expenditure                             | 5264       | 5186       | 78        |
| Department of Food and Public Distribution            | 5221       | 5137       | 84        |
| Ministry of Coal                                      | 4813       | 4545       | 268       |
| Ministry of Power                                     | 4620       | 4448       | 172       |
| Ministry of Environment, Forest and Climate Change    | 4419       | 4222       | 197       |
| Department of Health Research                         | 4232       | 4159       | 73        |
| Ministry of Micro Small and Medium Enterprises        | 4091       | 3863       | 228       |
| Ministry of Panchayati Raj MinistryofAyush            | 4083 3973  | 3987 3883  | 96 90     |
| Ministry of Culture                                   | 3550       | 3367       | 183       |

| Organisation Name                                            | Received   |   Disposed |   Pending |
|--------------------------------------------------------------|------------|------------|-----------|
| Department of Financial Services (Pension Reforms)           | 3520       |       3471 |        49 |
| Department of Empowerment of Persons with Disabilities       | 3516       |       3315 |       201 |
| Department of Defence Production                             | 3194       |       3109 |        85 |
| Ministry of Parliamentary Affairs                            | 3182       |       3130 |        52 |
| NITI Aayog                                                   | 2889       |       2854 |        35 |
| Ministryof Mines                                             | 2848       |       2816 |        32 |
| Ministryof Cooperation                                       | 2781       |          6 |      2775 |
| Ministryof Shipping                                          | 2776       |       2627 |       149 |
| Ministry of Drinking Water and Sanitation                    | 2771       |       2718 |        53 |
| Department of Science and Technology                         | 2769       |       2636 |       133 |
| Department of Agriculture Research and Education             | 2760       |       2656 |       104 |
| Ministry of Tourism                                          | 2745       |       2680 |        65 |
| Department for Promotion of Industry and Internal            | Trade 2673 |       2636 |        37 |
| Ministry of Skill Development and Entrepreneurship           | 2628       |       2527 |       101 |
| Ministry of Water Resources, River Development & Ganga Rejuv | 2557       |       2385 |       172 |
| Department of Atomic Energy                                  | 2396       |       2189 |       207 |
| Ministry of Steel                                            | 2322       |       2287 |        35 |
| Department of Pharmaceutical                                 | 2159       |       2117 |        42 |
| DepartmentofAnimal Husbandry, Dairying                       | 2071       |       1999 |        72 |
| Ministry of Minority Affairs                                 | 1931       |       1793 |       138 |
| Department of Fertilizers                                    | 1798       |       1722 |        76 |
| Ministry of Tribal Affairs                                   | 1736       |       1652 |        84 |
| Ministry of Textiles                                         | 1681       |       1557 |       124 |
| Legislative Department                                       | 1645       |       1543 |       102 |
| Department of Defence Research and Development               | 1597       |       1579 |        18 |
| Departmentof Heavy Industry                                  | 1532       |       1485 |        47 |
| Department of Sports                                         | 1513       |       1452 |        61 |
| Department of Scientific & Industrial Research               | 1476       |       1357 |       119 |
| Department of Land Resources                                 | 1111       |       1086 |        25 |
| Department of Chemicals and Petrochemicals                   | 1067       |       1059 |         8 |
| Department of Investment & Public Asset Management           | 1067       |       1034 |        33 |
| Ministry of Food Processing Industries                       | 1066       |       1041 |        25 |
| Ministry of New and Renewable Energy                         | 960        |        921 |        39 |
| Department of Youth Affairs                                  | 900        |        832 |        68 |
| Ministry of Statistics and Programme Implementation          | 874        |        823 |        51 |
| Department of Space                                          | 752        |        622 |       130 |
| Ministry of Earth Sciences                                   | 745        |        720 |        25 |
| Department of Public Enterprises                             | 720        |        705 |        15 |
| Department of BioTechnology                                  | 642        |        629 |        13 |
| Ministry of Development of North Eastern Region              | 632        |        624 |         8 |
| Department of Administrative Reforms and Public Grievances   | 549        |        380 |       169 |
| DepartmentofOfficial Language                                | 464        |        441 |        23 |
| Department of Fisheries                                      | 428        |        407 |        21 |
| Total                                                        | 1234270    |    1165829 |     68441 |

Note: The above numbers include Brought Forward cases

## GOI Ministry/Department wise Progress report for 01-01-2022 to 30-06-2022

| Organisation Name                                                                    | Received   | Disposed   | Pending   |
|--------------------------------------------------------------------------------------|------------|------------|-----------|
| Department of Financial Services (Banking Division)                                  | 96741      | 88738      | 8003      |
| Ministry of Labour and Employment                                                    | 67972      | 65176      | 2796      |
| Central Board of Direct Taxes (Income Tax)                                           | 35370      | 24984      | 10386     |
| Departmentof Posts                                                                   | 28627      | 26452      | 2175      |
| Ministry of Railways ( Railway Board)                                                | 28517      | 26572      | 1945      |
| Department of Telecommunications                                                     | 26646      | 25750      | 896       |
| Department of Personnel and Training                                                 | 23637      | 20499      | 3138      |
| MinistryofHomeAffairs                                                                | 22766      | 21240      | 1526      |
| Department of Health & Family Welfare                                                | 21397      | 7589       | 13808     |
| Ministryof Cooperation                                                               | 20356      | 730        | 19626     |
| Ministry of Housing and Urban Affairs                                                | 17526      | 16446      | 1080      |
| Department of Agriculture and Farmers Welfare                                        | 15394      | 14762      | 632       |
| Department of Financial Services (Insurance Division)                                | 13762      | 12883      | 879       |
| Ministry of Road Transport and Highways                                              | 13129      | 11770      | 1359      |
| Departmentof Defence Finance                                                         | 12009      | 10679      | 1330      |
| DepartmentofHigherEducation                                                          | 10733      | 9288       | 1445      |
| Department of School Education and Literacy                                          | 10465      | 9361       | 1104      |
| Departmentof Revenue                                                                 | 10098      | 7305       | 2793      |
| Ministry of External Affairs                                                         | 9508       | 8613       | 895       |
| Ministry of Corporate Affairs                                                        | 9058       | 8543       | 515       |
| Ministry of Petroleum and Natural Gas                                                | 9024       | 8240       | 784       |
| Department of Defence                                                                | 8033       | 5932       | 2101      |
| Department of Consumer Affairs                                                       | 7950       | 7017       | 933       |
| Central Board of lndirectTaxes and Customs                                           | 7721       | 6114       | 1607      |
| Department of Justice                                                                | 7332       | 7230       | 102       |
| Ministry of Civil Aviation                                                           | 6540       | 5739       | 801       |
| Unique Identification Authority of India                                             | 6252       | 5786       | 466       |
| Department of Ex Servicemen Welfare                                                  | 5937       | 5393       | 544       |
| 0/othe Comptroller & Auditor General of India                                        | 5093       | 4599       | 494       |
| DepartmentofMilitaryAffairs                                                          | 4573       | 3399       | 1174      |
| Department of Rural Development                                                      | 4284       | 3292       | 992       |
| Ministry of Electronics & Information Technology                                     | 4070       | 3910       | 160       |
| Department of Science and Technology                                                 | 3953       | 3875       | 78        |
| Department of Social Justice and Empowerment                                         | 3815       | 1045       | 2770      |
| Departmentof Commerce                                                                | 3601       | 3389       | 212       |
| Department of Economic Affairs ACC Division                                          | 3472       | 3163       | 309       |
| Departmentof Expenditure                                                             | 3377       | 3302       | 75        |
| Ministry of Women and Child Development                                              | 2576       | 2351       | 225       |
| Ministry of Information and Broadcasting                                             | 2562       | 2121       | 441       |
| Department of Legal Affairs                                                          | 2349       | 2331       | 18        |
| Department of Food and Public Distribution                                           | 2312       | 2243       | 69        |
| Ministryof Power                                                                     | 2306       | 1970       | 336       |
| Ministry of Environment, Forest and Climate Change                                   | 2293       | 2098       | 195       |
| Ministry of Coal                                                                     | 2032       | 1779       | 253       |
| Ministry of Panchayati Raj                                                           | 1861       | 1767       | 94        |
| Department of Financial Services (Pension Reforms) Ministry of Parliamentary Affairs | 1689 1593  | 1670 1582  | 19 11     |

| Organisation Name                                                 | Received   | Disposed   | Pending   |
|-------------------------------------------------------------------|------------|------------|-----------|
| Department of Scientific & Industrial Research                    | 1527       | 1405       | 122       |
| Ministry of Micro Small and Medium Enterprises                    | 1518       | 1349       | 169       |
| Ministryof Mines                                                  | 1447       | 1416       | 31        |
| Ministry of Ayush                                                 | 1371       | 1235       | 136       |
| Ministry of Skill Development and Entrepreneurship                | 1371       | 1165       | 206       |
| Department of Defence Production                                  | 1233       | 1148       | 85        |
| Ministry of Drinking Water and Sanitation                         | 1229       | 1195       | 34        |
| Department of Empowerment of Persons with Disabilities            | 1224       | 1187       | 37        |
| Ministry of Water Resources, River Development & Ganga            | Rejuv 1224 | 1136       | 88        |
| Ministry of Culture                                               | 1203       | 968        | 235       |
| Ministry of Food Processing Industries                            | 1145       | 1118       | 27        |
| Department of Agriculture Research and Education                  | 1112       | 950        | 162       |
| Department for Promotion of Industry and Internal Trade           | 1090       | 988        | 102       |
| NlTlAayog                                                         | 1040       | 1006       | 34        |
| Ministryof Shipping                                               | 996        | 794        | 202       |
| Ministry of Tourism                                               | 934        | 876        | 58        |
| MinistryofMinorityAffairs                                         | 916        | 748        | 168       |
| Ministry of Textiles                                              | 870        | 800        | 70        |
| Department of Atomic Energy                                       | 867        | 706        | 161       |
| Department of Defence Research and Development                    | 829        | 771        | 58        |
| Department of Health Research                                     | 738        | 704        | 34        |
| Department of Animal Husbandry, Dairying                          | 728        | 595        | 133       |
| Ministry of Steel                                                 | 638        | 596        | 42        |
| Department of Sports                                              | 604        | 494        | 110       |
| MinistryofTribalAffairs                                           | 573        | 512        | 61        |
| Department of Heavy Industry                                      | 572        | 514        | 58        |
| Department of Land Resources                                      | 561        | 553        | 8         |
| Legislative Department                                            | 557        | 463        | 94        |
| Department of Investment & Public Asset Management                | 549        | 496        | 53 30     |
| Ministry of New and Renewable Energy                              | 458        | 428        |           |
| Department of Youth Affairs                                       | 434        | 378        | 56 49     |
| Department of Fertilizers                                         | 388        | 339        | 14        |
| Department of Pharmaceutical Enterprises                          | 381        | 367 370    | 8         |
| Department of Public Ministry of Earth Sciences                   | 378 344    | 285        | 59        |
| Department of Administrative Reforms and Public Grievances        | 331        | 240        | 91        |
| Department of Space                                               | 301        | 262        | 39        |
| Department of Chemicals and Petrochemicals                        |            |            | 9         |
| Implementation                                                    | 253        | 244        |           |
| Ministry of Statistics and Programme Department of Bio Technology | 222 195    | 195 183    | 27 12     |
| Department of Fisheries Department of Official Language           | 172 168    | 161 152    | 11 16     |
|                                                                   |            |            | 3         |
| Ministry of Development of North Eastern Region                   | 97         | 94         |           |
| Total                                                             | 643099     | 548303     | 94796     |

Note: The above numbers include Brought Forward cases