Lok Sabha Question No. 5377 (UNSTARRED), answered on 2023-04-05
Subject: MyGov 2.0
Ministry: ELECTRONICS AND INFORMATION TECHNOLOGY
Asked by: Poonamben Hematbhai Maadam

## GOVERNMENT OF INDIA MINISTRY OF ELECTRONICS AND INFORMATION TECHNOLOGY

## LOK SABHA

## UNSTARRED QUESTION NO. 5377

TO BE ANSWERED ON: 05.04.2023

## MYGOV 2.0

## 5377.  SHRIMATI POONAMBEN MAADAM:

Will the Minister of ELECTRONICS AND INFORMATION TECHNOLOGY be pleased to state: -

- (a) the details of benefits do citizens receive through the use of MyGov 2.0;
- (b) the details of the number of citizens registered on MyGov 2.0;
- (c) whether  the  Government  has  raised  awareness  about  the  usage  of  this  platform  to improve citizen engagement and feedback processes;
- (d) if so, the details thereof; and
- (e) the manner in which the Government ensure the privacy and security of user data on the platform ?

## ANSWER

## MINISTER OF STATE FOR ELECTRONICS AND INFORMATION TECHNOLOGY (SHRI RAJEEV CHANDRASEKHAR)

(a):   MyGov  has  been  established  as  Government  of  India's  Citizen  Engagement  Platform which collaborates with multiple Government bodies/ Ministries to engage people in policy formulation and seeks the opinion of people on issues/ topics of public interest and welfare.

Citizens are getting following benefits through MyGov-

-  Properly communicate schemes/initiatives of Government to citizens.
-  Facilitate  two  way  communication  by  bridging  the  gap  between  citizen  and Government
-  Citizens  can  engage  and  share  ideas,  feedback  and  opinions  through  quizzes, pledges, discussion forums, surveys etc. for promoting participatory governance
-  Use of data, infographics, videos, podcasts that are easy to understand by citizens
-  Fight fake news with real, timely information (e.g. Covid)
-  Citizens  gets  information  about  government  policies,  schemes,  and  campaigns through MyGov and its social media platforms
- (b): Since its launch in July 2014, MyGov has around 3.04 Crore registered users.
- (c): Yes, Madam.

(d):  MyGov  has  followers  across  various  social  media  platforms  that  includes  WhatsApp, Twitter, Facebook, Instagram, Chingari, ShareChat, You Tube, Koo, Telegram etc. MyGov has adopted multiple engagement methodologies like discussions, tasks, polls, surveys, blogs, talks,  quizzes,  innovate  activities  and  on-ground  activities  by  innovatively  using  internet, mobile  apps,  IVRS,  SMS,  outbound  dialling  (OBD)  technologies,  AI  Chatbot  etc.MyGov creates awareness through the following mediums.

-  MyGov Platform
-  MyGov Social Media Platforms
-  The Centralized Info-banner Publishing System (CBPS)
-  Emails and SMS camping through e-Sampark
-  Weekly Newsletters

MyGov  also  participates  in  physical  /  offline  engagements  in  colleges  trade  fairs  and exhibitions, seminars etc.

(e):  Privacy  and  Security  of  user  data  in  MyGov  is  of  utmost  importance  and  hence  is embodied in the design. Here are some key points followed in MyGov to protect user data:

-  Encryption : MyGov uses encryption techniques to protect user data in transit and at rest. Data of user accounts stored in an encrypted format.
-  Access  Control :  MyGov  has  robust  access  controls  to  ensure  that  only  authorized persons have access to user data. All MyGov user's data is stored in the NIC National Data Centre.
-  As far as user  consent,  transparency of the user  data management is  concerned are published in the 'Privacy Policy' under usage 'Terms & Conditions' of MyGov.

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