Lok Sabha Question No. 1156 (UNSTARRED), answered on 2022-02-09
Subject: Common Service Centres (CSCs)
Ministry: ELECTRONICS AND INFORMATION TECHNOLOGY
Asked by: Poonamben Hematbhai Maadam

## GOVERNMENT OF INDIA

## MINISTRY OF ELECTRONICS AND INFORMATION TECHNOLOGY

## LOK SABHA UNSTARRED QUESTION NO. 1156

TO BE ANSWERED ON: 09.02.2022

## COMMON SERVICE CENTRES (CSCs)

## 1156.SHRIMATI  POONAMBEN MAADAM:

Will the MINISTER OF ELECTRONICS AND INFORMATION TECHNOLOGY be pleased to state:

- (a) the details  of Common Service Centres (CSCs) set by the Government , State-wise;
- (b) the detail of various services being provided by CSCs at the level of Gram Panchayats;
- (c) whether the Government is planning to increase the services under CSCs in near future; and
- (d) if so, the details thereof?

## ANSWER

## MINISTER OF STATEELECTRONICS AND INFORMATION TECHNOLOGY (SHRI RAJEEV CHANDRASEKHAR)

(a):  Ministry of Electronics and Information Technology (MeitY) has implemented the network of  Common  Services  Centres  (CSC)  under  the  Digital  India  Programme.  The  CSC  scheme envisages setting up of at-least one CSC in each of 2.50 lakh Gram Panchayats (GPs) across the country, for delivery of various Government-to-Citizen (G2C) and other citizen-centric services to  citizens.  It  is  a  self-sustainable  entrepreneurship  model  which  is  run  by  Village  Level Entrepreneurs (VLEs).

As on December 2021, total 4,46,789 CSCs are operational across all states & Union Territories of the country, out of which, total 3,48,391 CSCs are operational at Gram Panchayat (GP) level. The list of number of CSCs in the country (State/UT-wise) is enclosed at Annexure-I.

(b):    400  +  services  are  being  offered  to  the  public  in  these  CSCs.  Vvarious  kind  of  services being offered to the public in these CSCs are placed at Annexure-II .

(c) and(d): Yes, Sir.  CSC 2.0 Project has the mandate to establish 2.5 lakh CSCs to cover Gram Panchayas  (GPs)  across  the  country  for  providing  various  citizen  centric  services.  CSC  eGovernance Service India Limited (CSC SPV) is the implementing agency for CSC2.0 Project and  has  a  mandate  to  add  bouquet  of  services  including  Government  to  Citizen  (G2C)  and Business  to  Citizen  (B2C)  services  to  be  delivered  through  CSCs.  CSC  is  a  self-sustainable entrepreneurship model which is run by Village Level Entrepreneurs (VLEs). In year 2014, the available services with CSCs were less than 100 and as of December 2021, 400+ services are available with VLEs  for delivery to citizen. Various Ministries/State Government are approaching CSC SPV and also CSCSPV is facilitating for on-boarding their services on CSC Network.

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## Annexure-I

| STATE/UT-WISE STATUS OF ROLL OUT CSCs AS ON 31 DECEMBER, 2021   | STATE/UT-WISE STATUS OF ROLL OUT CSCs AS ON 31 DECEMBER, 2021   | STATE/UT-WISE STATUS OF ROLL OUT CSCs AS ON 31 DECEMBER, 2021   |
|-----------------------------------------------------------------|-----------------------------------------------------------------|-----------------------------------------------------------------|
| State/UT                                                        | Functional CSCs (Urban+Rural) 31 Dec'21                         | Functional CSCs at GP level 31 Dec'21                           |
| Andhra Pradesh                                                  | 9042                                                            | 6694                                                            |
| Arunachal Pradesh                                               | 143                                                             | 108                                                             |
| Assam                                                           | 9384                                                            | 8513                                                            |
| Bihar                                                           | 39745                                                           | 35366                                                           |
|                                                                 |                                                                 | 13838                                                           |
| Chhattisgarh Goa                                                | 17441                                                           | 85                                                              |
| Gujarat                                                         | 127 13132                                                       | 9154                                                            |
| Haryana                                                         |                                                                 | 13263                                                           |
| Himachal Pradesh                                                | 18880 4661                                                      | 4097                                                            |
| Jharkhand                                                       |                                                                 | 13993                                                           |
|                                                                 | 16465                                                           |                                                                 |
| Karnataka                                                       | 11831                                                           | 7683                                                            |
| Madhya Pradesh                                                  | 36639                                                           | 27269                                                           |
| Maharashtra Manipur                                             | 50929 913                                                       | 38908 747                                                       |
|                                                                 |                                                                 | 729                                                             |
| Meghalaya                                                       | 824                                                             |                                                                 |
| Nagaland                                                        |                                                                 | 240                                                             |
|                                                                 | 365                                                             |                                                                 |
| Odisha                                                          | 15131                                                           | 13181                                                           |
| Rajasthan                                                       | 20005                                                           | 16139                                                           |
| Sikkim                                                          | 76                                                              | 60                                                              |
| Tamil Nadu                                                      | 11549                                                           | 7549                                                            |
|                                                                 | 6229                                                            | 4271                                                            |
| Telangana Tripura                                               | 1432                                                            | 1245                                                            |
| Uttar Pradesh                                                   | 106578                                                          | 83637                                                           |
| Uttarakhand                                                     | 7855                                                            | 5775                                                            |
| West Bengal                                                     | 20064                                                           | 17976                                                           |
| State Total                                                     | 436222                                                          | 342659                                                          |
| Andaman &Nicobar                                                | 55                                                              | 33                                                              |
| Chandigarh                                                      | 100                                                             | 6                                                               |
| Dadra &NH, D&D                                                  | 66                                                              | 44                                                              |
| Delhi                                                           | 3713                                                            | 216                                                             |
| Jammu &Kashmir                                                  | 6326                                                            | 5230                                                            |
| Ladakh                                                          | 75                                                              | 66                                                              |
| Lakshadweep                                                     | 14                                                              | 14                                                              |
| Puducherry                                                      | 218                                                             | 123                                                             |

| GRAND TOTAL   | 446789   | 348391   |
|---------------|----------|----------|

## Annexure-II

| List of Services offered through CSCs   | List of Services offered through CSCs    | List of Services offered through CSCs   | List of Services offered through CSCs                                                         |
|-----------------------------------------|------------------------------------------|-----------------------------------------|-----------------------------------------------------------------------------------------------|
| S N                                     | CONTENTS                                 | S N.                                    | CONTENTS                                                                                      |
| 1                                       | Aadhaar Services                         | 5                                       | Educational Services                                                                          |
| 1.1                                     | Aadhaar Services - Generation of Aadhaar | 5.1                                     | Education Services - Digital Literacy                                                         |
| 1.2                                     | Aadhaar Services - E-KYC& Authentication | 5.2                                     | Various On-line courses of NIELIT &NIOS, various courses of IGNOU, IITs, Private Universities |
| 1.3                                     | Aadhaar Services - Aadhaar Printing      | 5.3                                     | Various courses of CSC Academy                                                                |
| 1.4                                     | Aadhaar Updates (UCL)                    | 6                                       | Legal Services                                                                                |
| 2                                       | Central G2C Services - PMWelfare Schemes | 6.1                                     | Tele-Legal Consultation Services                                                              |
| 2.1                                     | Ayushman Bharat Yojana                   | 6.2                                     | E-Courts Services                                                                             |
| 2.2                                     | PM FasalBimaYojana                       | 7                                       | Financial Inclusion Services                                                                  |
| 2.3                                     | PM - Ujjwala Scheme (LPG Booking)        | 7.1                                     | Financial Inclusion - Banking Services                                                        |
| 2.4                                     | PM - Shram Yogi Maan-dhanYojana          | 7.2                                     | Financial Inclusion - DigiPay (AEPS)                                                          |
| 2.5                                     | PM - KisanMaan-dhanYojana                | 7.3                                     | Financial Inclusion - Insurance Services                                                      |
| 2.6                                     | PM - KisanSammanNidhiYojana              | 7.4                                     | Financial Inclusion - NPS &APY                                                                |
| 2.7                                     | PM - Merchant Pension Yojana             | 7.5                                     | Financial Inclusion - Fastag Services                                                         |
| 2.8                                     | PM - Kisan Credit Cards Yojana           | 7.6                                     | Financial Inclusion - CIBIL Registrations                                                     |
| 2.9                                     | PM - SVA NidhiYojana                     | 8                                       | Tours &Travels                                                                                |
| 2.1                                     | E-Shram Registrations                    | 8.1                                     | Tours &Travels - IRCTC Services                                                               |
| 3                                       | Other Central G2C Services               | 8.2                                     | Tours &Travels - Other Services                                                               |
| 3.1                                     | Election Commission Services             | 9                                       | Utility Bill Payment Services                                                                 |
| 3.2                                     | Passport Application                     | 9.1                                     | Utility Bill Payment - Bharat Bill Payment System (BBPS)                                      |
| 3.3                                     | PAN Application                          | 9.2                                     | Utility Services - Electricity Bill Payment                                                   |
| 3.4                                     | Swachh Bharat Abhiyan                    | 9.3                                     | Utility Services - Water Bill Payment                                                         |
| 3.5                                     | FSSAI Registration/Licence               | 9.4                                     | Utility Services - LPG Booking                                                                |
| 3.6                                     | JeevanPramaan                            | 10                                      | Healthcare Services                                                                           |
| 3.7                                     | UdyamJyotiParichay                       | 10.1                                    | Healthcare Services - Tele-Medicine                                                           |
| 3.8                                     | Recruitment Applications through CSCs    | 10.2                                    | Healthcare Services - Medicine Sales                                                          |
| 4                                       | State G2C Services                       | 10.3                                    | Healthcare Services - StreeSwabhiman                                                          |
| 4.1                                     | E-District Services                      | 11                                      | Other B2C / B2B Services                                                                      |
| 4.2                                     | PDS Services                             | 11.1                                    | Grameen E-Store                                                                               |
| 4.3                                     | Labour Registration Services             | 11.2                                    | Other Services - Products Distribution                                                        |
| 4.4                                     | E-Stamp                                  | 11.3                                    | Other Services - Agriculture Services                                                         |
| 4.5                                     | E-Vahan - Sarathi Transport Services     | 11.4                                    | Other Services - Mobile/DTH Recharge                                                          |
| 4.6                                     | Himachal SwasthyaBimaYojana (HIMCARE)    | 11.5                                    | Other Services - IT Return Filing                                                             |

|   4.7 | Other State G2C Services - Recruitment Services   |   11.6 | Other Services - Diginame               |
|-------|---------------------------------------------------|--------|-----------------------------------------|
|   4.8 | Other State G2C Services - Municiapl Services     |   12   | Skill Development                       |
|   4.9 | Other State G2C Services - SwasthaBima            |   12.1 | Skill Development : Schemes and Courses |
|   4.1 | Other State G2C Services - FasalBimaYojana        |   12.2 | Skill Development - Job Portals         |

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