Lok Sabha Question No. 2821 (UNSTARRED), answered on 2021-12-15
Subject: Administration System
Ministry: PERSONNEL, PUBLIC GRIEVANCES AND PENSIONS
Asked by: Shriniwas Dadasaheb Patil

## GOVERNMENT OF INDIA

## MINISTRY OF PERSONNEL, PUBLIC GRIEVANCES AND PENSIONS (DEPARTMENT OF ADMINISTRATIVE REFORMS & PUBLIC GRIEVANCES)

## LOK SABHA UNSTARRED QUESTION NO. 2821

(TO BE ANSWERED ON 15.12.2021)

## ADMINISTRATION SYSTEM

## 2821. SHRI SHRINIWAS PATIL:

Will the PRIME MINISTER be pleased to state:

- (a) whether  the Government  is  considering  or  has any  plan to reform  the existing administration system; and
- (b) if so, the details thereof and if not, the reasons therefor?

## ANSWER

## MINISTER OF STATE IN THE MINISTRY OF PERSONNEL, PUBLIC GRIEVANCES AND PENSIONS AND MINISTER OF STATE IN THE PRIME MINISTER'S OFFICE (DR. JITENDRA SINGH)

(a) & (b):  Reforms in existing administration system are a continuous process. The Government follow  the  maxim  'Minimum  Government  -  Maximum  Governance'.  The  Government  from time  to  time  brings  administrative  reforms,  to  encourage  greater  efficiency,  transparent  and corruption free governance, accountability and reduce scope for discretion.  Some of the major steps include:

- (i) Launch of 'Mission Karmayogi'National Programme for Civil Services Capacity Building (NPCSCB), a new national architecture for civil services capacity building has been launched.  It is a comprehensive reform of the capacity building apparatus at individual, institutional and process levels for efficient public service delivery;
- (ii) e-SamikshaA real time online system for monitoring and follow up action on the decisions taken by the Government at the Apex level in respect of implementation of important Government programmes / projects;
- (iii) e-Officee-Office Mission Mode Project (MMP) has been strengthened for enabling Ministries/  Departments  to  switchover  to  paperless  office  and  efficient  decision making;
- (iv) Centralized  Public  Grievance  Redress  and  Monitoring  System  (CPGRAMS)CPGRAMS is a system of Public Grievances' redressal in the Government, which is continuously reformed.
- (v) Increasing efficiency in decision making in Central Secretariat by reducing the channel of submission to 4, adoption of e-Office version 7.0, digitization of central registration  units,  greater  delegation  of  virtual  private  networks  under  the  Central Secretariat Manual of Office Procedure 2019, and adoption of desk officer system.

- (vi) Self-certification  of  documents  for  appointmentsFrom  June,  2016,  recruiting agencies issue provisional appointment letters based on submission of self-certified documents by the candidates;
- (vii) Discontinuation of interview in recruitment of junior level postsFrom January, 2016, interview has been dispensed with for recruitment to all Group 'C', Group 'B' (Non-Gazetted  posts)  and  other  equivalent posts in all  Government  of  India Ministries/ Departments/ Attached Offices/ Subordinate Offices/ Autonomous Bodies/ Public Sector Undertakings to curb malpractices and for bringing objectivity to the selection process;
- (viii) Citizen ChartersGovernment has mandated Citizen Charters for all Ministries/Departments  which  are  updated  and  reviewed  on  a  regular  basis.  The Citizen Charters of Central Government Departments are available at the respective web-sites of Ministries/Departments and https://goicharters.nic.in/public/website/home;
- (ix) Use of Integrated Government Online Training Programme for online module based training;
- (x) Good  Governance  Index  2019 -  was  launched,  which  assesses  the  Status  of Governance and impact of various interventions taken up by the State Governments and Union Territories (UTs).
- (xi) To promote e-Governance in a holistic manner, various policy initiatives and projects have been undertaken to develop core and support infrastructure;
- (xii) National  Conference  on  e-Governance  provides  a  platform  for  government  to engage  with  experts, intellectuals from  industry and  academic  institutions to exchange experiences relating to e-Governance initiatives;

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