Lok Sabha Question No. 1252 (UNSTARRED), answered on 2021-12-06
Subject: Income Tax e-Filing Portal
Ministry: FINANCE
Asked by: Su Thirunavukkarasar

- (a) Yes Sir.

(b) The Income Tax Department has launched a new Income Tax e-Filing Portal www.incometax.gov.in  on  7 th June  2021  as  part  of  the  Integrated  E-filing  and  Centralized Processing Centre 2.0 Project. Some of the features of the new portal include:

-  E-filing of Income Tax Returns integrated with processing of Income Tax Returns (ITRs) to complete processing and issue refunds to taxpayers;
-  All interactions and uploads or pending actions displayed on a single dashboard for followup action by taxpayer;
-  Free of cost ITR preparation software available with interactive questions to help taxpayers;
-  Taxpayers able to proactively update their profile to provide certain details of income including salary, house property, business/profession which is used in pre-filling their ITR.
-  New call centre for taxpayer assistance for prompt response to taxpayer queries. Detailed FAQs, User Manuals, Videos and chatbot/live agent also provided;
-  Functionalities  for  filing  Income  Tax  Forms,  add  tax  professionals,  submit  responses  to Notices in Faceless Scrutiny or Appeals.

## GOVERNMENT OF INDIA MINISTRY OF FINANCE

## DEPARTMENT OF REVENUE

## LOK SABHA UNSTARRED QUESTION NO. 1252

TO BE ANSWERED ON MONDAY, DECEMBER 6, 2021/AGRAHAYANA 15, 1943 (SAKA)

## INCOME TAX E-FILING PORTAL

## 1252. SHRI THIRUNAVUKKARASAR SU :

Will the Minister of FINANCE be pleased to state:

- (a) whether the Government has launched new Income Tax(IT) e-filing portal;
- (b) if so, the details thereof along with its features and the amount spent on its launch;
- (c) whether  the  said  IT  portal  continued  to  face  glitches  for  many  long  months  during  the year and the resultant problems faced by the taxpayers and if so, the details thereof;
- (d) whether any steps have been taken by the Government for resolution of those glitches; and
- (e) if so, the details thereof and if not, the reasons therefor?

## ANSWER

## THE MINISTER OF STATE IN MINISTRY OF FINANCE (SHRI PANKAJ CHAUDHARY)

The Union Cabinet gave its approval on 16/01/2019 for the project at an outlay of Rs. 4,241.97 Cr for  a  total  period  of  8.5  years  including  payout  to  the  Managed  Service  Provider  (MSP),  GST, rent, postage and project management cost. Since January 2019 till date, the total amount paid to M/s Infosys is Rs 164.5 Cr under this project of which Rs 79.53 Cr is for the new Portal.

(c) Taxpayers, tax professionals and other stakeholders reported initial glitches in the working of  the  new  portal  including  slowness  of  the  portal,  non-availability  of  certain  functionalities  or technical issues in functionalities.

(d) Yes Sir.

(e) The Income Tax Department has taken corrective measures through Managed Service Provider for the project - M/s Infosys Ltd based on feedback from taxpayers, tax professionals and representatives of ICAI. The Department is continuously engaged with the M/s Infosys to expedite the resolution of issues raised. M/s Infosys has informed that technical issues noticed in the functioning of the portal are continuously being resolved.

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