Lok Sabha Question No. 2577 (UNSTARRED), answered on 2023-03-16
Subject: Safety of Passengers
Ministry: CIVIL AVIATION
Asked by: Ranjeeta Koli, Sumedhanand Saraswati, Manoj Rajoria

## GOVERNMENT OF INDIA MINISTRY OF CIVIL AVIATION

## Lok Sabha

UNSTARRED QUESTION NO. : 2577

( TO BE ANSWERED ON THE  16th March 2023 )

## SAFETY OF PASSENGERS

2577.    SHRIMATI RANJEETA KOLI

SHRI BALAK NATH

SHRI SUMEDHANAND SARASWATI

DR. MANOJ RAJORIA

Will the Minister of CIVIL AVIATION

be pleased to state:-

- (a) whether the Government has taken any steps for the safety and convenience of  the  passengers in  view  of the  huge increase in the number of passengers at major airports of the country;
- (b) if so, the details thereof;
- (c) whether any action has also been taken against airlines for violation of safety norms; and
- (d) if so, the details thereof?

## ANSWER

Minister of CIVIL AVIATION      (Shri Jyotiraditya M&#46; Scindia)

- (a) & (b) DGCA has taken the following steps to enhance safety of operations and ensure safe travel of passengers:
- (i)  Airlines  have  been  directed  to  increase  their  engineering  capabilities  at  all airports  where  they  operate  to  ensure  availability  of  spares  and  qualified
- manpower.
- (ii) Audits of engineering facilities of airlines carried out by DGCA.
- (iii) DGCA has increased its spot checks on aircraft of airlines.
- (iv)  Accountable Manager and Flight Safety In-charge of each Airline have been sensitized about their responsibilities and necessary action taken as per norms.
- (v) DGCA has directed airlines to ensure adequate availability of spares.

DGCA has issued Air Transport Circular 2 of 2019 titled "Facilities/Courtesies to esteemed travelling public at airports" which lays down the general requirements for  airlines  and  airports  to  ensure  adequate  facilitation  of  the  passengers, particularly  senior  citizens,  expectant  mothers,  passengers  with  disability,  first time travellers, etc.

Besides DGCA has issued following Civil Aviation Requirements in order to ensure the convenience of the passengers:

(i)  Civil  Aviation  Requirements  (CAR)  Section  3  -  Air  Transport  Series  M  Part  I titled "Carriage by Air - Persons with Disability (Divyangjan) and/or Persons with Reduced Mobility". (ii) Civil Aviation Requirements (CAR), Section - 3, Series M, Part II titled "Refund of Airline Tickets to Passengers of Public Transport Undertakings". (iii) Civil Aviation Requirement (CAR) Section-3, Series M, Part IV Facilities to be provided to passengers by airlines due to denied boarding, cancellation of flights and delays in flights.

(c) & (d) The details of action taken on Airline operators for violations of safety norms for the year 2022 and till 28 Feb 2023 are at Annexure.

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## ANNEXURE

|   S. No. | Air-Carriers                                    | Violation                                                              | Enforcement Action                                                                                                                                                                                                         |
|----------|-------------------------------------------------|------------------------------------------------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
|        1 | M/s Air India 07.04.2022                        | During the audit on 08.02.2022 significant non-compliances were found. | Suspended approval of M/s Air India Ltd for Carriage of Dangerous Goods to/from Delhi for 15 days.                                                                                                                         |
|        2 | Tata Sia Airlines Ltd. (Vistara) 23.05.2022     | Violation of provisions of rule 133A of the Aircraft Rules, 1937       | Imposed financial penalty of Rs. 10 Lakh (Ten lakh only)                                                                                                                                                                   |
|        3 | SpiceJet Ltd. 27.05.2022                        | Violation of provisions of rule 133A of the Aircraft Rules, 1937       | Imposed financial penalty Rs. 10 Lakh (Ten lakh only)                                                                                                                                                                      |
|        4 | Star Air 24.06.2022                             | Violation of provisions of rule 133A of the Aircraft Rules, 1937       | Imposed financial penalty Rs. 2.5 Lakh (Two Lakh and fifty thousand)                                                                                                                                                       |
|        5 | M/s Spicejet Ltd 27.07.2022                     | Violation of various safety norms                                      | On 27.07.2022, the operation was restricted to 50% of number of departures approved under summer schedule 2022 for 08 weeks and further on 21.09.2022 extended restriction till the end of summer schedule i.e 29.10.2022. |
|        6 | M/s Go Air 03.11.2022                           | Violation of provisions of rule 133A of the Aircraft Rules, 1937       | Imposed financial penalty Rs. 1 Lakh (One lakh only)                                                                                                                                                                       |
|        7 | M/s Big Charters Pvt. Ltd. (Fly Big) 22.02.2023 | Violation of provisions of rule 133A of the Aircraft Rules, 1937       | Imposed financial penalty Rs. 1 Lakh (One lakh only)                                                                                                                                                                       |

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