Lok Sabha Question No. 967 (UNSTARRED), answered on 2021-07-26
Subject: New Income Tax Portal
Ministry: FINANCE
Asked by: D. M. Kathir Anand, Ram Kripal Yadav, Hanuman Beniwal, Sunita Duggal, Sanjay Bhatia

## GOVERNMENT OF INDIA MINISTRY OF FINANCE DEPARTMENT OF REVENUE LOK SABHA

## UNSTARRED QUESTION NO 967 TO BE ANSWERED ON 26 th  JULY, 2021 SHRAVANA 04, 1943 (SAKA)

## NEW INCOME TAX PORTAL

967. SHRI D.M. KATHIR ANAND:

SHRI RAM KRIPAL YADAV:

SHRI HANUMAN BENIWAL:

SHRIMATI SUNITA DUGGAL:

SHRI SANJAY BHATIA:

Will the Minister of FINANCE be pleased to state:

- (a) the total amount of income tax collected for the year March 2020-April 2021;
- (b)  whether the Government has created a new income tax portal and if  so, the amount spent on creating the said portal;
- (c)  the  names  of  firms  and  companies  to which  this  work  was  allocated  and  the quantum of amount paid for this purpose;
- (d)  whether  income  tax  prayers  are  facing  many  technical  difficulties  while  filing return on the said portal like logging in and failure to view past e-filed return despite spending crores of  rupees  on  this  and  if  so,  the  details  thereof  and  the  reasons therefor;
- (e)  whether  the  Government  proposes  to  fix  responsibility  regarding  taking  any action against the same and if so, the details thereof; and
- (f)  whethe  the  Income  Tax  Department  has  set  any  time  limit  for  resolving  the problems at the earliest related to income tax e-filing portal launched recently and if so, the details thereof?

## ANSWER

## MINISTER OF STATE IN THE MINISTRY OF FINANCE (SHRI PANKAJ CHAUDHARY)

- (a) The  below  collection  figure  for  14  months  received  from  NSDL  is  placed below:-

OLTAS Challan Collections for 14 months received during the Period 01.03.2020 to 30.04.2021 (March 20 to April 21)

| Major Head Code         | Gross Collection (In Crores)   |
|-------------------------|--------------------------------|
| 0020-CORPORATION TAX    | 8,04,651.9                     |
| 0021-INCOME TAX         | 6,69,077.4                     |
| 0023-HOTEL RECEIPTS TAX | 0.4                            |

| 0024-INTEREST TAX                                        | 3.1         |
|----------------------------------------------------------|-------------|
| 0026-FRINGE BENEFITS TAX                                 | 9.0         |
| 0028-OTHER TAXES ON INCOME AND EXPENDITURE               | 7.2         |
| 0031- ESTATE DUTY                                        | 0.4         |
| 0032- WEALTH TAX                                         | 15.9        |
| 0033-GIFT TAX                                            | 1.5         |
| 0034-SECURITIES TRANSACTION TAX                          | 21,022.3    |
| 0036-BANKING CASH TRANSACTION TAX                        | 0.0         |
| 0045- Other Taxes and Duties on Commodities and Services | 2,363.3     |
| Grand Total                                              | 14,97,152.4 |

- (b) Yes, the Government has launched a new income tax e-filing portal as part of the Integrated E-filing and Centralized Processing Centre 2.0 Project.  The Union Cabinet gave its approval on 16/01/2019 for this project at an outlay of Rs. 4,241.97 Cr for a total period of 8.5 years including payout to the Managed Service Provider (MSP), GST, rent, postage and project management cost.  Since January 2019 till June 2021, the total amount paid to M/s Infosys Ltd is Rs. 164.5 Cr under this project.
- (c) The contract for integrated E-filing & Centralized Processing Centre (CPC 2.0)  Project  was  awarded  through  an  open  tender  published  on  Central  Public Procurement Portal (CPPP) to M/s Infosys Ltd the Managed Service Provider on the lowest cost basis (L-1).  Since January 2019 till June 2021, the total amount paid to M/s Infosys is Rs 164.5 Cr under this project.
- (d) Taxpayers, tax professionals and other stakeholders have reported glitches in  the  functioning  of  the  new  portal.  Issues  experienced  by  tax  payers  pertain  to slowness of the portal, non availability of certain functionalities or technical issues in functionalities.
- (e) Infosys has acknowledged the technical issues in the functioning of the portal. The Income Tax Department is continuously engaged with Infosys to expedite the resolution of any pending issues.  The project is governed by the contract between the Income Tax Department and M/s Infosys Ltd in respect of any glitches impacting the terms and conditions of the contract.
- (f) Infosys has informed that technical issues noticed in the functioning of the portal are continuously being resolved.  Some of the initial issues experienced by tax payers regarding slowness of the portal, non-availability of certain functionalities or technical issues in functionalities have been mitigated.  The Department is taking corrective  measures  through  Infosys  based  on  feedback  from  taxpayers,  tax professionals and representatives of ICAI.

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