Lok Sabha Question No. 1403 (UNSTARRED), answered on 2021-12-07
Subject: Auto and Taxi Prepaid Booths
Ministry: HOME AFFAIRS
Asked by: Raja Amareshwara Naik, Bhola Singh, Jayanta Kumar Roy, Vinod Kumar Sonkar, Sukanta Majumdar

## GOVERNMENT OF INDIA

## MINISTRY OF HOME AFFAIRS

## LOK SABHA

## UNSTARRED QUESTION NO.1403

TO BE ANSWERED ON THE 07 TH  DECEMBER, 2021/ AGRAHAYANA 16, 1943 (SAKA)

## AUTO AND TAXI PREPAID BOOTHS

1403.     SHRI RAJA AMARESHWARA NAIK:

SHRI BHOLA SINGH:

DR. JAYANTA KUMAR ROY:

SHRI VINOD KUMAR SONKAR:

DR. SUKANTA MAJUMDAR:

Will the Minister of HOME AFFAIRS be pleased to state:

- (a)  whether  the  Delhi  Traffic  Police  operates  Auto  and  Taxi  Prepaid  booths  at Railway stations, Airports and other places;
- (b) if so, the details thereof including the list of Prepaid Booths, Zone-wise fare and staff deployed, income generated during the last three years;
- (c)  whether  there  have  been  regular  complaints  like  overcharging,  delay  in providing auto/taxi, misbehavior by drivers/booth staff, lack of display of rate list, etc. against prepaid booth service;
- (d)  if  so,  the  details  of  complaints  received  during  the  last  three  years and the action taken thereon;
- (e) whether there is an urgent need for computerisation of the system and make it online through an app; and
- (f) if so, the details thereof including other steps being taken by the Government in this regard?

## ANSWER

MINISTER OF STATE IN THE MINISTRY OF HOME AFFAIRS (SHRI NITYANAND RAI)

- (a)  and  (b):  Delhi  Police  has  reported  that  they  operate  16  prepaid  TSR  (Three

Seater  Auto  Rickshaw)  Booths, 02 prepaid TSR/Taxi Booths and 03 prepaid Taxi

## L.S.US.Q.NO.1403 FOR 07.12.2021

booths at various places in Delhi. The list of prepaid booths is at Annexure.  Zonewise  rates  are  displayed  at  respective  Booths.    Details  of  staff  deployed  and income generated (service charges) during the last three years from 2018 to 2020 are as under:

| Year                                                      | 2018          | 2019          | 2020          |
|-----------------------------------------------------------|---------------|---------------|---------------|
| Total staff deployed in prepaid booths and central office | 217           | 212           | 208           |
| Total income generated (Service charges) (in Rupees)      | 3,35,46,630/- | 3,51,11,510/- | 1,17,94,100/- |

(c) to (f): Delhi Police has reported that during the years 2018 and 2019, 12 and 06 complaints were received from the commuters and action against 11 and 02 personnel  were  taken  respectively.  During  the  year  2020,  no  complaint  was received.  Improvement of processes in systems including computerization is a continuous process.

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ANNEXURE TO LS US Q. No.1403

## THE DETAILS OF TAXI/TSR PREPAID BOOTHS OPERATING AT VARIOUS RAILWAY STATIONS, AIRPORTS AND OTHER PLACES IN DELHI

| SL. NO                                 | PREPAID BOOTH   | TAXI/ TSR   |
|----------------------------------------|-----------------|-------------|
| 1. Domestic Airport (T-1)              | Taxi            |             |
| 2. Domestic Airport (T-2)              |                 |             |
| International Airport (T-3)            |                 | 3.          |
| 4. New Delhi Railway Station Paharganj | TSR/ Taxi       |             |
| New Delhi Railway Station Ajmeri Gate  |                 | 5.          |
| Hazrat Nizamuddin Station              | TSR             | 6. Railway  |
| 7. ISBT Kashmiri Gate                  |                 |             |
| 8. Old Delhi Railway Station           |                 |             |
| 9. Palika/ Janpath                     |                 |             |
| 10. RML Hospital                       |                 |             |
| 11. Safdarjung Hospital                |                 |             |
| ISBT Anand Vihar                       |                 | 12.         |
| 13.                                    |                 | Dhaula Kuan |
| AIIMS Hospital                         |                 | 14.         |
| Vasant Kunj Malls                      |                 | 15.         |
| 16. Sarojini Nagar                     |                 |             |
| ISBT Sarai Kale Khan                   |                 | 17.         |
| Mukarba Chowk                          |                 | 18.         |
| 19. Lajpat Nagar                       |                 |             |
| 20. Nehru Place                        |                 |             |
| 21. Shivaji Metro Station              |                 |             |

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