Lok Sabha Question No. 3336 (UNSTARRED), answered on 2022-03-23
Subject: SSDG and e-Governance
Ministry: ELECTRONICS AND INFORMATION TECHNOLOGY
Asked by: Dr. T. Sumathy (a) Thamizhachi Thangapandian

## GOVERNMENT OF INDIA

## MINISTRY OF ELECTRONICS AND INFORMATION TECHNOLOGY

## LOK SABHA UNSTARRED QUESTION NO. 3336

TO BE ANSWERED ON: 23.03.2022

## SSDG  AND E-GOVERNANCE

## 3336. DR. T. SUMATHY (a) THAMIZHACHI THANGAPANDIAN:

Will the Minister of ELECTRONICS & INFORMATION TECHNOLOGY be pleased to state: -

- (a) the details regarding the current status of the National e-Governance Plan (NeGP) including the 27 Mission Mode Projects and 8 components of the project; State-wise;
- (b) whether the Government has taken any steps to provide technical and financial assistance for effective management and functioning of State Data Centres during the last five years in the State of Tamil Nadu;
- (c) if so, the details thereof and if not, the reasons therefor;
- (d) whether the State e-Governance Service Delivery Gateway (SSDG) used during COVID-19 pandemic for exchange of data and if so, the details thereof, year and State-wise; and
- (e) the details of the Government services provided through mobile devices under the Mobile egovernance Service Delivery Gateway; year and state-wise?

## ANSWER

## MINISTER OF STATE FOR ELECTRONICS AND INFORMATION TECHNOLOGY (SHRI RAJEEV CHANDRASEKHAR)

(a):  The  National  e-Governance  Plan  (NeGP)  was  approved  on  18 th May,  2006  to  implement e-Governance projects in the country. Subsequent to increase in devolution from 32% to 42% pursuant  to  the  recommendations  of  the  Fourteenth  Finance  Commission,  NeGP  has  been delinked  from  Union  support  since  FY  2015-16.  The  Ministry  of  Electronics  and  Information Technology  (MeitY),  Government  of  India  has  launched  Digital  India  Programme  on  July  1, 2015 with the vision to transform India into a digitally empowered society and knowledge-based economy  by  ensuring  digital  access,  digital  inclusion,  digital  empowerment  and  bridging  the digital divide.

National e-Governance Plan has led to establishment of necessary digital infrastructure namely State Data Centre (SDC for application development hosting), State-wide Area Network (SWAN for  connectivity),  State  Portal,  State  Service  Delivery  Gateway  (for  integrated  services  in  a State), and Common Services Centres (CSCs for services near locality) across the country. 34 State-Wide  Area  Network  (SWAN)  and  30  State  Data  Centre  (SDC)  have  been  made operational . State e-Governance Service Delivery Gateway (SSDG) has been successfully implemented across the States/UTs. For making public services available to citizens on  anytime,  anywhere  basis,  MeitY  has  established  4.63  lakh  CSCs  (including  urban  &  rural areas)  across  the  country  for  enabling  the  people  to  access  e-Governance  services.  Over  400

digital  services  are  being  offered  by  these  CSCs.  Under  Capacity  building  scheme,  more  than 12,900 government officials from Centre, State/UTs have been trained (policy, programme and project level) in Digital India/ e-Governance programmes.

The rollout of Mission Mode Projects(MMPs) and e-Governance initiatives under NeGP have led  to  delivery  of  4020+  services  as  on  February,  2022.  The  Passport,  Income  Tax,  Road Transport, MCA21, Agriculture, e-Courts, Land Records, PDS, etc showcased the transformational  capability  of  ICT  and  improved  the  service  delivery  significantly.  E-District Mission  Mode  Project  and  Common  Services  Centres  have  resulted  in  the  bouquet  of  basic services becoming available to common citizens in their locality in rural areas and in villages.

(b)  and  (c):Tamil  Nadu  State  Government  has  not  sought  any  assistance  from  the  Union Government for management and functioning of State Data Centres during the last five years.

(d):The  Objective  of  State  Service  Delivery  Gateway  (SSDG)  project  has  been  to  fulfill  the vision of NeGP by providing easy and convenient e-Services to the citizens through Common Service  Centres  (CSC)  and not  for  exchange  of  data.  The  project  has  been  successfully completed in March 2017.

(e):Mobile e-governance Service Delivery Gateway(MSDG) is an integrated platform aimed at mobile  governance  by  enabling  all  Government  Departments  to  offer  citizen  centric  services through mobile based delivery channels such as SMS, IVRS, mobile applications, etc. The yearwise or State-wise details (wherever possible) for the various services are given at annexure.

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Annexure

Mobile e-governance Service Delivery Gateway (MSDG):Yearly SMS sent:

|   S. No. |   Year | Push SMS Sent   |
|----------|--------|-----------------|
|        1 |   2012 | 1,70,97,598     |
|        2 |   2013 | 55,34,77,889    |
|        3 |   2014 | 1,67,73,02,387  |
|        4 |   2015 | 4,87,85,07,737  |
|        5 |   2016 | 5,52,12,35,234  |
|        6 |   2017 | 7,18,43,68,197  |
|        7 |   2018 | 6,08,01,46,619  |
|        8 |   2019 | 66,1,51,52,892  |
|        9 |   2020 | 6,19,70,22,202  |
|       10 |   2021 | 4,83,67,68,830  |

No. of departments and Sent SMS (State-wise):

|   S. No | Central/State/UT       |   No. of accounts of departments | No. of Push SMS   |
|---------|------------------------|----------------------------------|-------------------|
|       1 | Maharashtra            |                             1307 | 8,27,65,10,81     |
|       2 | Central                |                              413 | 167,98,48,493     |
|       3 | Madhya Pradesh         |                              248 | 2,35,42,96,927    |
|       4 | Rajsthan               |                              163 | 2,10,62,78,378    |
|       5 | Bihar                  |                              147 | 3,21,17,63,234    |
|       6 | Karnataka              |                              138 | 2,67,79,8216      |
|       7 | PSU (Central &State)   |                              139 | 72,90,51,064      |
|       8 | West Bengal            |                               50 | 53,40,37,840      |
|       9 | Gujarat                |                              115 | 39,96,93,276      |
|      10 | Odisha                 |                               60 | 39,63,40,135      |
|      11 | Jharkhand              |                               87 | 38,59,42,372      |
|      12 | Delhi                  |                               10 | 32,83,37,200      |
|      13 | Haryana                |                               87 | 30,12,40,357      |
|      14 | Himachal Pradesh       |                              384 | 27,82,26,063      |
|      15 | Karnataka              |                              138 | 26,77,98,216      |
|      16 | Chhattisgarh           |                               83 | 25,71,58,621      |
|      17 | Uttar Pradesh          |                               17 | 9,98,79,949       |
|      18 | Chandigarh             |                               60 | 4,95,07,156       |
|      19 | Lakshadeep             |                                2 | 2,57,68,264       |
|      20 | Mizoram                |                                2 | 83,74,397         |
|      21 | Andaman and Nicobar    |                               31 | 80,43,342         |
|      22 | Pondicherry            |                                9 | 54,10,015         |
|      23 | Uttaranchal            |                               10 | 42,61,056         |
|      24 | Meghalaya              |                                7 | 21,72,745         |
|      25 | Nagaland               |                               21 | 18,67,065         |
|      26 | Arunachal Pradesh      |                                1 | 5,21,048          |
|      27 | Goa                    |                                1 | 3,03,699          |
|      28 | Dadar and Nagar Haveli |                                1 | 2,42,096          |

|   29. | Jammu and Kashmir   |   6 | 2,23,374   |
|-------|---------------------|-----|------------|
|    30 | Sikkim              |   3 | 2,02,526   |
|    31 | Manipur             |   4 | 1,40,908   |
|    32 | Assam               |   5 | 13,842     |
|    33 | Daman and Diu       |   1 | 7,944      |
|    34 | Ladakh              |   1 | 12         |

No. of Apps (State-wise):

|   S. No. | State                                                 |   Number of Apps |
|----------|-------------------------------------------------------|------------------|
|        1 | All State (Not dedicated to any of the state service) |              817 |
|        2 | Andaman and Nicobar                                   |                6 |
|        3 | Andhra Pradesh                                        |               17 |
|        4 | Arunachal Pradesh                                     |                3 |
|        5 | Bihar                                                 |               32 |
|        6 | Chandigarh                                            |                3 |
|        7 | Chhattisgarh                                          |                3 |
|        8 | Delhi                                                 |               11 |
|        9 | Goa                                                   |                6 |
|       10 | Gujarat                                               |                3 |
|       11 | Haryana                                               |                7 |
|       12 | Himachal Pradesh                                      |               34 |
|       13 | Jharkhand                                             |                6 |
|       14 | Karnataka                                             |                5 |
|       15 | Kerala                                                |                8 |
|       16 | Madhya Pradesh                                        |                7 |
|       17 | Maharashtra                                           |               34 |
|       18 | Manipur                                               |                6 |
|       19 | Meghalaya                                             |                6 |
|       20 | Mizoram                                               |                2 |
|       21 | Nagaland                                              |                1 |
|       22 | Odisha                                                |                5 |
|       23 | Pondichary                                            |                3 |
|       24 | Punjab                                                |               19 |
|       25 | Rajasthan                                             |               14 |
|       26 | Sikkim                                                |               13 |
|       27 | Tamil Nadu                                            |               10 |
|       28 | Telangana                                             |                1 |
|       29 | Uttar Pradesh                                         |                9 |
|       30 | West Bengal                                           |               14 |

IVRS count (Department-wise):

|   S No. | Department Name                                                         | IVRS Count   |
|---------|-------------------------------------------------------------------------|--------------|
|       1 | Mobile Seva IVRS Services                                               | 79,35,789    |
|       2 | Mobile Seva Technical Support Call Center                               | 4,927        |
|       3 | Commissionerate of Health, Medical Services, Gujarat                    | 4,87,401     |
|       4 | Ministry of Agriculture, Government of India                            | 13,81,497    |
|       5 | Department of IT&C,Govt. of Rajasthan                                   | 4,84,143     |
|       6 | Media Lab Asia                                                          | 16,32,387    |
|       7 | Police Department, Bhopal, Madhya Pradesh                               | 1,580        |
|       8 | Regional State Board of Tech Education, Aurangabad                      | 307          |
|       9 | Department of food,civil supplies and consumer affairs,Himachal Pradesh | 4,21,035     |
|      10 | Madhya Pradesh State Employment Guarantee Council                       | 73,752       |
|      11 | State Agency for Public Services, Bhopal, MP                            | 11,08,389    |
|      12 | Vikaspedia Centre For Development of Advance Computing Hyderabad        | 3,46,057     |
|      13 | Collector Office Dhar                                                   | 7,044        |
|      14 | Center for developement of advance computing, Pune                      | 3            |
|      15 | Excise and Taxation Department, Haryana                                 | 1,42,033     |
|      16 | Intelligent Communication Systems India Ltd                             | 3            |
|      17 | District Magistrate &Collector, Malda                                   | 3            |
|      18 | CDAC Kolkata                                                            | 5            |
|      19 | ICAR-Indian Institute of Oilseeds Research                              | 794          |
|      20 | Department of Animal Husbandry                                          | 1            |
|      21 | Disaster Management                                                     | 3,42,899     |
|      22 | State Agency for Public Services                                        | 10           |
|      23 | Vasai Virar City Municipal Corporation                                  | 37           |
|      24 | Department of Information Technology, Haryana                           | 1,763        |
|      25 | Information Technology Electronics &Communications                      | 378          |
|      26 | home department ,howrah police                                          | 61,978       |
|      27 | Natinal Informatics Centre                                              | 1            |
|      28 | Bihar State Disaster Management Authority                               | 5            |
|      29 | Directorate of Information and Publicity                                | 1,91,38,355  |

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