Lok Sabha Question No. 160 (STARRED), answered on 2021-12-08
Subject: One Nation One Portal
Ministry: PERSONNEL, PUBLIC GRIEVANCES AND PENSIONS
Asked by: P.P. Chaudhary, Krishna Pal Singh Yadav

## GOVERNMENT OF INDIA MINISTRY OF PERSONNEL, PUBLIC GRIEVANCES AND PENSIONS

## (DEPARTMENT OF ADMINISTRATIVE REFORMS & PUBLIC GRIEVANCES)

## LOK SABHA STARRED QUESTION NO. 160

(TO BE ANSWERED ON 08.12.2021)

## ONE NATION ONE PORTAL

## *160. SHRI P.P. CHAUDHARY: DR. KRISHNA PAL SINGH YADAV:

Will the PRIME MINISTER be pleased to state:

- (a) whether the Government is planning to launch One Nation One Portal for addressing public grievances;
- (b) if so, the details and the timeline for the same;
- (c) whether the portal would include good governance index scale;
- (d) whether it is proposed to be launched in a phased manner;
- (e) if so, the details thereof; and
- (f) the  details  regarding  the  number  of  public  grievances  received  in  the  States  of Rajasthan, Madhya Pradesh and Odisha over the past ten years?

## ANSWER

MINISTER OF STATE IN THE MINISTRY OF PERSONNEL, PUBLIC GRIEVANCES AND PENSIONS AND MINISTER OF STATE IN THE PRIME MINISTER'S OFFICE (DR. JITENDRA SINGH)

(a) to (f):    A statement is laid on the Table of the House.

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## STATEMENT REFERRED TO IN REPLY TO PARTS (a) TO (f) OF  THE  LOK SABHA  STARRED  QUESTION  NO  160 FOR  08.12.2021  ASKED  BY  SHRI  P.P. CHAUDHARY  AND  Dr.  KRISHNA  PAL  SINGH YADAV     REGARDING  ONE NATION ONE PORTAL

- (a)  &  (b):    The  Government  has  a  countrywide  grievance  redressal  platform  namely Centralised  Public  Grievances  Redress  and  Monitoring  System(CPGRAMS)  accessible  at https://pgportal.gov.in.   Any  citizen can lodge his/her grievances pertaining to  the Central Ministries/  Departments/State  Governments  /  Union  Territories  (UTs)  from  anywhere. Every Ministry / Department in Government of India and State Government/UT have access to this system and grievances are resolved by the concerned Ministries/ Departments/ States/ UTs.  CPGRAMS  is  also  accessible  to  the  citizens  through  a  Mobile  App  which  is  also integrated with UMANG platform.
- (c) to (e):  CPGRAMS is for redressal of public Grievances. CPGRAMS can integrate with grievance portals of States/ UTs as well. Further, CPGRAMS maps the field level grievance officers located in districts for resolution of grievances.  So far 14 States and UT of Jammu & Kashmir and have integrated their grievance portals with CPGRAMS. List of the States integrated their Grievance portals with CPGRAMS is at Annexure.
- (f):    Details  of  public  grievances  pertaining  to  Rajasthan,  Madhya  Pradesh  and  Odisha received in CPGRAMS over the 10 years are given as under:

| States         | No of grievances Received   |
|----------------|-----------------------------|
| Madhya Pradesh | 1,93,361                    |
| Odisha         | 50,537                      |
| Rajasthan      | 2,02676                     |

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## List of Integration of State Portals with CPGRAMS

- I. Government of Assam
- II. Government of Bihar
- III. Government of Goa
- IV. Government of Haryana
- V. Government of Himachal Pradesh
- VI. Government of Jharkhand
- VII. Government of Karnataka
- VIII. Government of Kerala
- IX. Government of Madhya Pradesh
- X. Government of Meghalaya
- XI. Government of Punjab
- XII. Government of Rajasthan
- XIII. Government of Uttar Pradesh
- XIV. Government of Uttarakhand
- XV. Union Territory of Jammu and Kashmir