Lok Sabha Question No. 3670 (UNSTARRED), answered on 2022-08-08
Subject: Grievance Redressel Cell
Ministry: Education
Asked by: N.K. Premachandran

## GOVERNMENT OF INDIA MINISTRY OF EDUCATION DEPARTMENT OF HIGHER EDUCATION

## LOK SABHA UNSTARRED QUESTION No. 3670

## TO BE ANSWERED ON 8 TH  AUGUST, 2022

## Grievance Redressel Cell

## 3670.   SHRI N.K. PREMACHANDRAN: Will the Minister of EDUCATION be pleased to state:

- (a) whether the Government proposes to establish a  grievance redressal  cell  to  resolve  the grievances  of  students  applied  for  various  scholarships  on  online  and  if  so,  the  details thereof;
- (b) whether the Government initiated action for resolving the issues of students where online application for scholarship were mistakenly rejected and if so, the details thereof;
- (c) whether  it  comes  to  the  notice  of  the  Government  that  there  is  no  response  when  the students raised their complaint against the wrong rejection of application for scholarship and if so, the details thereof;
- (d) whether the Government proposes to introduce a method in financial management system to redress the grievances and complaints and if so, the details thereof; and
- (e) the  system  followed  by  the  Government  to  correct  the  mistake  in  processing  the application in public financial management system?

## ANSWER

## MINISTER OF STATE IN THE MINISTRY OF EDUCATION (DR. SUBHAS SARKAR)

(a)  to  (c):The  scholarship  schemes  are  implemented  online  through  the  National  Scholarships Portal  (NSP) namely https://scholarships.gov.in. The NSP has phone-based helpdesk, available from 8.00 A.M. to 8.00 P.M. on all days except holidays. In addition, a dedicated e-mail is also made available on the portal. Applicants can also lodge grievances online on Centralised Public

Grievance  Redress  and  Monitoring  System  (CPGRAMS).  Verification  of  the  applications  are conducted  by  the  authorities  in  the  college/  universities  where  the  students  are  studying.  The verification  officers  apply  due  diligence  while  verifying  an  application  and  the  students  are provided opportunities to provide additional documents to support their claims. Further, the All India  Council  of  Technical  Education  (AICTE)  has  developed  an  online  Centralised  Support System (CSS) to  facilitate  resolving  of  grievances  of  all  stakeholders  in  the  AICTE  approved institutions. The weblink for the portal is https://css.aicte-india.org/login. The University Grants Commission (UGC) also have an online facility for handling grievances of students available at https://grievance.ugc.ac.in/ .

(d) & (e): The applications for scholarships are processed and verified online as per respective scheme  guidelines.  Payment  of  the  students  eligible  to  receive  scholarships  is  done  through Direct Benefit Transfer (DBT) mode to the Bank Account of the student. The Public Financial Management System (PFMS) processes the payments for scholarships. To facilitate rectification of mistakes committed, if any, PFMS has provided an online facility to check the payment status under 'Track NSP Payments' on the portal.

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