Lok Sabha Question No. 1743 (UNSTARRED), answered on 2022-02-11
Subject: Denial of treatment to Ayushman Bharat Card Holders
Ministry: HEALTH AND FAMILY WELFARE
Asked by: Gomati Sai

## GOVERNMENT OF INDIA MINISTRY OF HEALTH AND FAMILY WELFARE DEPARTMENT OF HEALTH AND FAMILY WELFARE

## LOK SABHA UNSTARRED QUESTION NO. 1743 TO BE ANSWERED ON 11 TH  FEBRUARY, 2022

## DENIAL OF TREATMENT TO AYUSHMAN BHARAT CARD HOLDERS

## 1743.  SHRIMATI GOMATI SAI:

Will the Minister of HEALTH AND FAMILY WELFARE be pleased to state:

- (a) whether the Government has taken cognizance that many private and Government hospitals are denying treatment to the Ayushman  card holders under Ayushman  Bharat Yojana in Chhattisgarh; and
- (b) if so, the reasons therefor along with the district-wise number of people benefitted under the said scheme in Chhattisgarh?

## ANSWER THE MINISTER OF STATE IN THE MINISTRY OF HEALTH AND FAMILY WELFARE (DR. BHARATI PRAVIN PAWAR)

(a) & (b): As per the terms and conditions of empanelment, hospitals cannot deny treatment to genuine beneficiaries of the scheme. In case of denial of treatment by the empanelled hospital, beneficiaries can lodge grievances on the designated  web-based  portal or  mobile-based application  of  Central  Grievance  Redressal  Management  System  (CGRMS).  Alternatively, beneficiaries  can  reach  out  to  NHA's  National  Call  Centre  through  24x7  helpline  14555  and register  their  grievances.  Such  grievances  are  resolved  in  an  efficient,  transparent  and  timebound manner through a publicly accessible IT platform.

Details of district-wise number  of  authorized  hospital  admissions  under  the  scheme  in Chhattisgarh are at Annexure.

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## District-wise details of authorized hospital admissions under AB-PMJAY in Chhattisgarh

|   Sl No. | District       | Authorized Hospital Admissions   |
|----------|----------------|----------------------------------|
|        1 | Balod          | 73,941                           |
|        2 | Baloda Bazar   | 1,11,819                         |
|        3 | Balrampur      | 65,148                           |
|        4 | Bastar         | 45,760                           |
|        5 | Bemetara       | 65,943                           |
|        6 | Bijapur        | 31,021                           |
|        7 | Bilaspur       | 1,81,394                         |
|        8 | Dantewada      | 17,251                           |
|        9 | Dhamtari       | 83,721                           |
|       10 | Durg           | 1,49,567                         |
|       11 | Gariyaband     | 53,598                           |
|       12 | Janjgir-Champa | 1,45,051                         |
|       13 | Jashpur        | 58,030                           |
|       14 | Kabirdham      | 50,547                           |
|       15 | Kanker         | 88,840                           |
|       16 | Kondagaon      | 34,530                           |
|       17 | Korba          | 96,372                           |
|       18 | Korea          | 45,926                           |
|       19 | Mahasamund     | 79,350                           |
|       20 | Mungeli        | 55,004                           |
|       21 | Narayanpur     | 10,335                           |
|       22 | Raigarh        | 1,07,057                         |
|       23 | Raipur         | 2,03,350                         |
|       24 | Rajnandgaon    | 1,39,134                         |
|       25 | Sukma          | 8,771                            |
|       26 | Surajpur       | 44,897                           |
|       27 | Surguja        | 62,402                           |