Lok Sabha Question No. 185 (UNSTARRED), answered on 2021-02-02
Subject: Consumer Awareness Policy
Ministry: CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION
Asked by: Shrirang Appa Barne, Sanjay Sadashivrao Mandlik, Chandra Sekhar Sahu, Sudheer Gupta, Manoj Kumar Tiwari, Bidyut Baran Mahato

## Government of India Ministry of Consumer Affairs, Food and Public Distribution

## Department of Consumer Affairs

## LOK SABHA UNSTARRED QUESTION NO.185 TO BE ANSWERED ON 02.02.2021

## CONSUMER AWARENESS POLICY

185. SHRI SHRIRANG APPA BARNE: SHRI SUDHEER GUPTA: SHRI SANJAY SADASHIVRAO  MANDLIK:  SHRI  CHANDRA  SEKHAR  SAHU:  SHRI  MANOJ TIWARI: SHRI BIDYUT BARAN MAHATO:

## Will the Minister of CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION miHkksDrk ekeys] [kk| vkSj lkoZtfud forj.k ea=h be pleased to state:

- (a) whether  the  Government  has  implemented  any  policy/strategy  to  educate/make  consumers aware about their rights  across the country particularly in  rural  areas  and  if  so,  the  details thereof;
- (b) whether the Government has sought participation of Panchayati Raj Institutions (PRIs) for effective implementation of the said policy/strategy in rural areas of the country;
- (c) if so, the details thereof along with the response received from PRIs in this regard;
- (d) whether the complaints of violation of consumer rights increased in the country during each of the last three years and the current year; and
- (e) if so, the details thereof along with the reasons for the same along with the action taken/being taken on such complaints, State/UT-wise?

## ANSWER

## miHkksDrk ekeys] [kk| vkSj lkoZtfud forj.k jkT; ea=h ¼Jh nkuos jkolkgsc nknkjko½

## THE MINISTER OF STATE CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION (SHRI DANVE RAOSAHEB DADARAO)

- (a) : Yes, Sir. The Government carries out a multi-media ' Jago Grahak  Jago' campaign on pan-India basis covering both rural and urban areas through print, electronic, outdoor and social media. Consumer Awareness information has been disseminated through  post  offices  and  Krishi  Vigyan Kendras.  Grants-in-aid are released to States/UTs for creating consumer awareness in the respective States/UTs in their regional languages so as to further ensure that the campaign reaches the rural and backward areas of the country.  Consumer awareness and education is also promoted through fairs and melas in rural and urban areas.

(b)  & (c) :       The Government has involved of PRIs in rural areas through Ministry of Panchayati Raj for effective implementation to educate and make consumers aware about their rights across the country.  As  outreach  efforts,  the  Ministry  of  Panchayati  Raj  disseminated  consumer  awareness information to Gram Panchayats and on the National Consumer Day on 24.12.2020, there was an interaction with the selected Panchayats of Jharkhand.

(d) & (e)   :       Details of consumer cases Filed, Disposed and Cumulative Pendency in all Consumer Commissions across the Country (State/UT-wise) during the year 2018-21 is given at Annexure.

*****

## ANNEXURE REFERRED IN REPLY TO PARTS (d) & (e) OF LOK SABHA UNSTARRED QUESTION NO. 185 FOR 02.02.2021 REGARDING CONSUMER AWARENESS POLICY

## STATUS OF CASES IN DISTRICT COMMISSION FOR THE YEAR 2018

|   Year | Commission(s)               |   Filed |   Restored |   Disposed |   Cumulative Pending |
|--------|-----------------------------|---------|------------|------------|----------------------|
|      1 | Andhra Pradesh              |    1935 |         16 |       1791 |                  160 |
|      2 | Arunachal Pradesh           |      26 |          0 |         10 |                   16 |
|      3 | Assam                       |     406 |          3 |        382 |                   27 |
|      4 | Bihar                       |    3023 |          1 |       1405 |                 1619 |
|      5 | Chhattisgarh                |    4531 |         31 |       3509 |                 1053 |
|      6 | Goa                         |     169 |         10 |        180 |                    0 |
|      7 | Gujarat                     |    8222 |        133 |       6286 |                 2069 |
|      8 | Haryana                     |    7507 |         42 |       7392 |                  157 |
|      9 | Himachal Pradesh            |    1411 |         24 |       1523 |                    0 |
|     10 | Jammu &Kashmir              |     413 |          0 |        314 |                   99 |
|     11 | Jharkhand                   |    1224 |          4 |        630 |                  598 |
|     12 | Karnataka                   |    8911 |        119 |       8546 |                  484 |
|     13 | Kerala                      |    4729 |         92 |       4597 |                  224 |
|     14 | Madhya Pradesh              |    8466 |         30 |       4022 |                 4474 |
|     15 | Maharashtra                 |   14963 |        152 |      12283 |                 2832 |
|     16 | Manipur                     |      18 |          0 |         18 |                    0 |
|     17 | Meghalaya                   |      48 |          1 |         26 |                   23 |
|     18 | Mizoram                     |      67 |          0 |         35 |                   32 |
|     19 | Nagaland                    |      12 |          0 |          0 |                   12 |
|     20 | Orissa                      |    2934 |          5 |       2170 |                  769 |
|     21 | Punjab                      |    8524 |         32 |       6100 |                 2457 |
|     22 | Rajasthan                   |   10682 |         75 |      11304 |                    0 |
|     23 | Sikkim                      |      25 |          0 |         19 |                    6 |
|     24 | Tamil Nadu                  |    2826 |         36 |       3041 |                    0 |
|     25 | Telangana                   |    2176 |         10 |       1888 |                  298 |
|     26 | Tripura                     |     109 |          5 |        134 |                    0 |
|     27 | Uttar Pradesh               |   16856 |        173 |      10509 |                 6520 |
|     28 | Uttrakhand                  |    1172 |         11 |       1253 |                    0 |
|     29 | West Bengal                 |    5088 |        133 |       4523 |                  698 |
|     30 | Andaman &Nicobar (UT)       |      24 |          1 |         40 |                    0 |
|     31 | Chandigarh (UT)             |    1424 |         23 |       1573 |                    0 |
|     32 | Dadra and Nagar Haveli (UT) |       8 |          0 |          1 |                    7 |
|     33 | Delhi (UT)                  |    4362 |         63 |       4727 |                    0 |
|     34 | Lakshadweep (UT)            |       0 |          0 |          2 |                    0 |
|     35 | Puducherry (UT)             |      41 |          0 |         54 |                    0 |

## STATUS OF CASES IN DISTRICT COMMISSION FOR THE YEAR 2019

|   Year | Commission(s)               | Filed   |   Restored |   Disposed |   Cumulative Pending |
|--------|-----------------------------|---------|------------|------------|----------------------|
|      1 | Andhra Pradesh              | 1987    |        114 |       1289 |                  812 |
|      2 | Arunachal Pradesh           | 27      |          0 |          4 |                   23 |
|      3 | Assam                       | 354     |          1 |        192 |                  163 |
|      4 | Bihar                       | 3242    |          1 |       1777 |                 1466 |
|      5 | Chhattisgarh                | 4248    |        162 |       4130 |                  280 |
|      6 | Goa                         | 182     |         13 |        189 |                    6 |
|      7 | Gujarat                     | 11545   |         77 |       6783 |                 4839 |
|      8 | Haryana                     | 11387   |         62 |       7951 |                 3498 |
|      9 | Himachal Pradesh            | 1494    |         33 |       1697 |                    0 |
|     10 | Jammu &Kashmir              | 189     |          0 |        127 |                   62 |
|     11 | Jharkhand                   | 948     |          0 |        296 |                  652 |
|     12 | Karnataka                   | 8888    |        139 |       8125 |                  902 |
|     13 | Kerala                      | 4937    |        103 |       2904 |                 2136 |
|     14 | Madhya Pradesh              | 12315   |         94 |      10067 |                 2342 |
|     15 | Maharashtra                 | 16689   |        268 |      13759 |                 3198 |
|     16 | Manipur                     | 25      |          0 |         12 |                   13 |
|     17 | Meghalaya                   | 39      |          0 |         33 |                    6 |
|     18 | Mizoram                     | 49      |          0 |         22 |                   27 |
|     19 | Nagaland                    | 1 1     |          0 |          0 |                   11 |
|     20 | Orissa                      | 3372    |         24 |       1397 |                 1999 |
|     21 | Punjab                      | 9667    |         30 |       7376 |                 2321 |
|     22 | Rajasthan                   | 9817    |         65 |      11532 |                    0 |
|     23 | Sikkim                      | 27      |          0 |         21 |                    6 |
|     24 | Tamil Nadu                  | 3107    |         56 |       2598 |                  565 |
|     25 | Telangana                   | 2262    |         20 |       2240 |                   42 |
|     26 | Tripura                     | 149     |         10 |        121 |                   38 |
|     27 | Uttar Pradesh               | 18037   |        139 |       7758 |                10418 |
|     28 | Uttrakhand                  | 1358    |         18 |       1891 |                    0 |
|     29 | West Bengal                 | 5517    |        205 |       4380 |                 1342 |
|     30 | Andaman & Nicobar (UT)      | 34      |          0 |         27 |                    7 |
|     31 | Chandigarh (UT)             | 2346    |         26 |       1972 |                  400 |
|     32 | Dadra and Nagar Haveli (UT) | 3       |          0 |          2 |                    1 |
|     33 | Delhi (UT)                  | 4255    |         76 |       4104 |                  227 |
|     34 | Puducherry (UT)             | 54      |          0 |          0 |                   54 |

## STATUS OF CASES IN DISTRICT COMMISSION FOR THE YEAR 2020

|   Year | Commission(s)         |   Filed |   Restored |   Disposed |   Cumulative Pending |
|--------|-----------------------|---------|------------|------------|----------------------|
|      1 | Andhra Pradesh        |    1082 |         50 |        300 |                  832 |
|      2 | Arunachal Pradesh     |       5 |          0 |          0 |                    5 |
|      3 | Assam                 |     220 |          9 |        105 |                  124 |
|      4 | Bihar                 |    1635 |          4 |        460 |                 1179 |
|      5 | Chhattisgarh          |    3267 |        162 |       1957 |                 1472 |
|      6 | Goa                   |     131 |          1 |         80 |                   52 |
|      7 | Gujarat               |    8461 |        110 |       4178 |                 4393 |
|      8 | Haryana               |    8485 |          2 |       2356 |                 6131 |
|      9 | Himachal Pradesh      |     478 |          9 |        372 |                  115 |
|     10 | Jharkhand             |     352 |          1 |         37 |                  316 |
|     11 | Karnataka             |    5594 |        666 |       4468 |                 1792 |
|     12 | Kerala                |    4174 |         58 |       2031 |                 2201 |
|     13 | Madhya Pradesh        |   10400 |         94 |       3830 |                 6664 |
|     14 | Maharashtra           |   11698 |         40 |       5162 |                 6576 |
|     15 | Manipur               |      12 |          0 |         11 |                    1 |
|     16 | Meghalaya             |      20 |          0 |          6 |                   14 |
|     17 | Mizoram               |      34 |          0 |         52 |                    0 |
|     18 | Orissa                |    2834 |          4 |        929 |                 1909 |
|     19 | Punjab                |    7540 |         14 |       4129 |                 3425 |
|     20 | Rajasthan             |    9355 |         42 |       3751 |                 5646 |
|     21 | Sikkim                |       6 |          0 |          9 |                    0 |
|     22 | Tamil Nadu            |    1729 |         22 |        501 |                 1250 |
|     23 | Telangana             |    1524 |          4 |       1717 |                    0 |
|     24 | Tripura               |     118 |          1 |         53 |                   66 |
|     25 | Uttar Pradesh         |   13013 |         75 |       3147 |                 9941 |
|     26 | Uttrakhand            |    1523 |          2 |       1307 |                  218 |
|     27 | West Bengal           |    3409 |         50 |       1239 |                 2220 |
|     28 | Andaman &Nicobar (UT) |      29 |          0 |         16 |                   13 |
|     29 | Chandigarh (UT)       |    1346 |          6 |        714 |                  638 |
|     30 | Delhi (UT)            |    2485 |         23 |        955 |                 1553 |
|     31 | Puducherry (UT)       |      28 |          0 |          0 |                   28 |

## STATUS OF CASES IN DISTRICT COMMISSION FOR THE YEAR 2021

|   Year | Commission(s)          |   Filed |   Restored |   Disposed |   Cumulative Pending |
|--------|------------------------|---------|------------|------------|----------------------|
|      1 | Andhra Pradesh         |      77 |          2 |         11 |                   68 |
|      2 | Assam                  |      10 |          0 |         14 |                    0 |
|      3 | Bihar                  |     132 |          0 |         13 |                  119 |
|      4 | Chhattisgarh           |     343 |          0 |        107 |                  236 |
|      5 | Goa                    |      16 |          0 |         14 |                    2 |
|      6 | Gujarat                |     718 |          4 |        397 |                  325 |
|      7 | Haryana                |     717 |          0 |        117 |                  600 |
|      8 | Himachal Pradesh       |      41 |          0 |         18 |                   23 |
|      9 | Jharkhand              |      20 |          0 |          1 |                   19 |
|     10 | Karnataka              |     370 |          6 |        405 |                    0 |
|     11 | Kerala                 |     218 |          7 |        149 |                   76 |
|     12 | Madhya Pradesh         |    1081 |          1 |        375 |                  707 |
|     13 | Maharashtra            |     956 |          1 |        326 |                  631 |
|     14 | Manipur                |       0 |          0 |          3 |                    0 |
|     15 | Meghalaya              |       1 |          0 |          0 |                    0 |
|     16 | Orissa                 |     169 |          1 |         28 |                  142 |
|     17 | Punjab                 |     534 |          1 |        374 |                  161 |
|     18 | Rajasthan              |    1035 |          1 |        507 |                  529 |
|     19 | Tamil Nadu             |      71 |          0 |          9 |                   62 |
|     20 | Telangana              |      85 |          1 |        115 |                    0 |
|     21 | Tripura                |       8 |          0 |          3 |                    5 |
|     22 | Uttar Pradesh          |     800 |          3 |        397 |                  406 |
|     23 | Uttrakhand             |      40 |          1 |         22 |                   19 |
|     24 | West Bengal            |     301 |          3 |        157 |                  147 |
|     25 | Andaman & Nicobar (UT) |       0 |          0 |          1 |                    0 |
|     26 | Chandigarh (UT)        |      94 |          0 |         35 |                   59 |
|     27 | Delhi (UT)             |     215 |          0 |         22 |                  193 |
|     28 | Puducherry (UT)        |       1 |          0 |          0 |                    0 |

## STATUS OF CASES IN STATE COMMISSION FOR THE YEAR 2018

|   Year | Commission(s)         | Filed   |   Restored |   Disposed |   Cumulative Pending |
|--------|-----------------------|---------|------------|------------|----------------------|
|      1 | Andhra Pradesh        | 739     |          9 |        362 |                  386 |
|      2 | Arunachal Pradesh     | 1 1     |          0 |          0 |                   11 |
|      3 | Assam                 | 127     |          0 |         36 |                   91 |
|      4 | Bihar                 | 168     |          0 |         37 |                  131 |
|      5 | Chhattisgarh          | 1190    |         10 |       1163 |                   37 |
|      6 | Goa                   | 194     |          0 |        139 |                   55 |
|      7 | Gujarat               | 1297    |         35 |       1220 |                  112 |
|      8 | Haryana               | 2236    |          1 |       1191 |                 1046 |
|      9 | Himachal Pradesh      | 459     |          4 |        339 |                  124 |
|     10 | Jammu &Kashmir        | 715     |          0 |         10 |                  735 |
|     11 | Jharkhand             | 332     |          0 |         43 |                  289 |
|     12 | Karnataka             | 1692    |          0 |          1 |                 1691 |
|     13 | Kerala                | 990     |          7 |        588 |                  409 |
|     14 | Madhya Pradesh        | 829     |         13 |       1142 |                    0 |
|     15 | Maharashtra           | 4433    |         45 |       2327 |                 2151 |
|     16 | Manipur               | 14      |          0 |          6 |                    8 |
|     17 | Meghalaya             | 3       |          0 |          1 |                    2 |
|     18 | Mizoram               | 1 1     |          0 |          6 |                    5 |
|     19 | Nagaland              | 10      |          0 |          2 |                    8 |
|     20 | Orissa                | 700     |          0 |        123 |                  577 |
|     21 | Punjab                | 1817    |         31 |       2024 |                    0 |
|     22 | Rajasthan             | 2042    |         33 |       3434 |                   58 |
|     23 | Sikkim                | 5       |          0 |          3 |                    2 |
|     24 | Tamil Nadu            | 862     |          1 |        412 |                  451 |
|     25 | Telangana             | 1029    |          1 |        663 |                  367 |
|     26 | Tripura               | 47      |          1 |         54 |                    0 |
|     27 | Uttar Pradesh         | 2904    |         44 |       2558 |                  390 |
|     28 | Uttrakhand            | 331     |          4 |        289 |                   46 |
|     29 | West Bengal           | 2293    |         54 |       2713 |                  132 |
|     30 | Andaman &Nicobar (UT) | 2       |          0 |          5 |                    0 |
|     31 | Chandigarh (UT)       | 887     |         37 |        997 |                    0 |
|     32 | Delhi (UT)            | 2357    |         21 |       1745 |                  633 |
|     33 | Lakshadweep (UT)      | 1       |          0 |          0 |                    1 |
|     34 | Puducherry (UT)       | 17      |          0 |         26 |                    0 |

## STATUS OF CASES IN STATE COMMISSION FOR THE YEAR 2019

|   Year | Commission(s)          |   Filed |   Restored |   Disposed |   Cumulative Pending |
|--------|------------------------|---------|------------|------------|----------------------|
|      1 | Andhra Pradesh         |     540 |          7 |        647 |                    0 |
|      2 | Arunachal Pradesh      |       3 |          0 |          4 |                    1 |
|      3 | Assam                  |      72 |          0 |         39 |                   33 |
|      4 | Bihar                  |      87 |          0 |          2 |                   85 |
|      5 | Chhattisgarh           |    1090 |          5 |       1044 |                   51 |
|      6 | Goa                    |     129 |          1 |        188 |                    0 |
|      7 | Gujarat                |    1143 |          6 |       1290 |                    0 |
|      8 | Haryana                |    1624 |          2 |        719 |                  907 |
|      9 | Himachal Pradesh       |     536 |          6 |        419 |                  123 |
|     10 | Jammu &Kashmir         |     172 |          0 |         19 |                  153 |
|     11 | Jharkhand              |     139 |          0 |         42 |                   97 |
|     12 | Karnataka              |    1930 |          0 |         20 |                 1910 |
|     13 | Kerala                 |     616 |          7 |        587 |                   36 |
|     14 | Madhya Pradesh         |    2831 |          8 |       2146 |                  693 |
|     15 | Maharashtra            |    5869 |         23 |       2469 |                 3423 |
|     16 | Manipur                |      10 |          0 |          5 |                    5 |
|     17 | Mizoram                |       3 |          0 |          1 |                    2 |
|     18 | Nagaland               |       6 |          0 |          6 |                    0 |
|     19 | Orissa                 |     542 |          0 |        149 |                  393 |
|     20 | Punjab                 |    1874 |         34 |       1689 |                  219 |
|     21 | Rajasthan              |    2102 |         26 |       1742 |                  433 |
|     22 | Sikkim                 |       7 |          0 |          8 |                    0 |
|     23 | Tamil Nadu             |     808 |          2 |        598 |                  230 |
|     24 | Telangana              |    1100 |         12 |        561 |                  551 |
|     25 | Tripura                |      52 |          0 |         51 |                    1 |
|     26 | Uttar Pradesh          |    1984 |         30 |       1892 |                  122 |
|     27 | Uttrakhand             |     508 |          3 |        155 |                  356 |
|     28 | West Bengal            |    2321 |         67 |       2271 |                  117 |
|     29 | Andaman & Nicobar (UT) |       8 |          0 |          1 |                    7 |
|     30 | Chandigarh (UT)        |     646 |         18 |        591 |                   73 |
|     31 | Delhi (UT)             |    1864 |          8 |       1858 |                   14 |
|     32 | Puducherry (UT)        |       7 |          0 |          1 |                    6 |

## STATUS OF CASES IN STATE COMMISSION FOR THE YEAR 2020

|   Year | Commission(s)          |   Filed |   Restored |   Disposed |   Cumulative Pending |
|--------|------------------------|---------|------------|------------|----------------------|
|      1 | Andhra Pradesh         |      99 |          4 |        416 |                    0 |
|      2 | Assam                  |      12 |          0 |         13 |                    0 |
|      3 | Bihar                  |      39 |          0 |          1 |                   38 |
|      4 | Chhattisgarh           |     386 |          3 |        497 |                    0 |
|      5 | Goa                    |      44 |          1 |         34 |                   11 |
|      6 | Gujarat                |     826 |          3 |        596 |                  233 |
|      7 | Haryana                |     659 |          0 |        221 |                  438 |
|      8 | Himachal Pradesh       |     195 |          1 |        167 |                   29 |
|      9 | Jharkhand              |      37 |          0 |         12 |                   25 |
|     10 | Karnataka              |    1298 |          1 |        119 |                 1180 |
|     11 | Kerala                 |     341 |          0 |        230 |                  111 |
|     12 | Madhya Pradesh         |     842 |         19 |        899 |                   62 |
|     13 | Maharashtra            |    2140 |          7 |        592 |                 1555 |
|     14 | Manipur                |       5 |          0 |          0 |                    5 |
|     15 | Mizoram                |       2 |          2 |          0 |                    4 |
|     16 | Nagaland               |       1 |          0 |          0 |                    1 |
|     17 | Orissa                 |     285 |          0 |        392 |                    0 |
|     18 | Punjab                 |     608 |         19 |       1019 |                    0 |
|     19 | Rajasthan              |     799 |         24 |       1242 |                    9 |
|     20 | Sikkim                 |       0 |          0 |          4 |                    0 |
|     21 | Tamil Nadu             |     208 |          1 |        604 |                   24 |
|     22 | Telangana              |    1091 |          3 |        309 |                  785 |
|     23 | Tripura                |      16 |          0 |         26 |                    0 |
|     24 | Uttar Pradesh          |     660 |         16 |        653 |                   23 |
|     25 | Uttrakhand             |     188 |          3 |         10 |                  181 |
|     26 | West Bengal            |     703 |         16 |        564 |                  163 |
|     27 | Andaman & Nicobar (UT) |       2 |          0 |          1 |                    1 |
|     28 | Chandigarh (UT)        |     303 |          5 |        203 |                  105 |
|     29 | Delhi (UT)             |     471 |          4 |        654 |                    0 |
|     30 | Puducherry (UT)        |      66 |          0 |          2 |                    4 |

## STATUS OF CASES IN STATE COMMISSION FOR THE YEAR 2021

|   Year | Commission(s)    |   Filed |   Restored |   Disposed |   Cumulative Pending |
|--------|------------------|---------|------------|------------|----------------------|
|      1 | Andhra Pradesh   |       2 |          0 |         26 |                    0 |
|      2 | Chhattisgarh     |      19 |          0 |         18 |                    1 |
|      3 | Goa              |       6 |          0 |          3 |                    3 |
|      4 | Gujarat          |     113 |          0 |         69 |                   44 |
|      5 | Haryana          |      13 |          0 |          4 |                    9 |
|      6 | Himachal Pradesh |       7 |          4 |          3 |                    8 |
|      7 | Karnataka        |      90 |          1 |         90 |                    1 |
|      8 | Kerala           |      21 |          0 |          9 |                   12 |
|      9 | Madhya Pradesh   |      20 |          3 |        116 |                    0 |
|     10 | Maharashtra      |     127 |          0 |         71 |                   56 |
|     11 | Orissa           |      43 |          0 |          7 |                   36 |
|     12 | Punjab           |      15 |          1 |         46 |                    0 |
|     13 | Rajasthan        |      78 |          0 |         95 |                    0 |
|     14 | Tamil Nadu       |       0 |          0 |          1 |                    0 |
|     15 | Telangana        |      38 |          0 |         15 |                   23 |
|     16 | Tripura          |       2 |          0 |          2 |                    0 |
|     17 | Uttar Pradesh    |      59 |          1 |         68 |                    0 |
|     18 | Uttrakhand       |      19 |          0 |          5 |                   14 |
|     19 | West Bengal      |      30 |          0 |          8 |                   22 |
|     20 | Chandigarh (UT)  |       3 |          0 |         27 |                    0 |
|     21 | Delhi (UT)       |      12 |          1 |         23 |                    0 |

STATUS OF CASES IN NATIONAL COMMISSION FOR THE YEAR 2018 - 2021

| Year           | Commission(s)   |   FILED |   RESTORED |   DISPOSED | CUMULATIVE PENDING   |
|----------------|-----------------|---------|------------|------------|----------------------|
| 2019 2020 2021 | 8992            |      86 |       6379 |       2699 | 2018                 |
| 2019 2020 2021 | NATIONAL 7800   |     155 |       6555 |       4099 |                      |
| 2019 2020 2021 | COMMISSION 3111 |      81 |       3043 |       4248 |                      |
| 2019 2020 2021 | 181             |       4 |        108 |       4325 |                      |

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