Lok Sabha Question No. 1658 (UNSTARRED), answered on 2021-12-08
Subject: Violation of Consumer Rights
Ministry: CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION
Asked by: Nalin Kumar Kateel, Sumalatha Ambareesh, D.K. Suresh

## Government of India

## Ministry of Consumer Affairs, Food and Public Distribution Department of Consumer Affairs

## LOK SABHA

## UNSTARRED QUESTION NO. 1658

TO BE ANSWERED ON 08.12.2021

## VIOLATION OF CONSUMER RIGHTS

1658.  SHRI NALIN KUMAR KATEEL: SHRI MATI SUMALATHA AMBAREESH: SHRI D.K.SURESH:

## Will the Minister of CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION miHkksDrk ekeys] [kk| vkSj lkoZtfud forj.k ea=h be pleased to state:

- (a) whether the number of cases of violation of consumer rights is increasing in the country;
- (b) if so, the details for the last three years, year wise and state-wise;
- (c) the measures taken to create awareness among consumers to protect their interests; and
- (d) the steps taken against violators of the consumers rights?

## ANSWER

## miHkksDrk ekeys] [kk| vkSj lkoZtfud forj.k jkT; ea=h (श्री अश्विनी क ु मार चौबे)

## THE MINISTER OF STATE CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION (SHRI ASHWINI KUMAR CHOUBEY)

- (a) & (b) :  The details of the cases filed in the Consumer Commission in the country is at Annexure.
- (c) :  Department of Consumer Affairs generates consumer awareness through video spots, banners, hoardings, posters etc. on issues of like salinet features of the Consumer Protection Act, 2019, Packaged Commodities Rules, Hallmarking, consumer grievance redressal mechanism etc. Awareness and advocacy is done inter-alia through the departmental website, Panchayat Bhavans, Common Service Centers etc. Other Central Government Departments like Ministry of Railways &  Department  of  Posts  as  also  State  Governments/UT  Administrations  are  also  involved  in dissemination of consumer awareness messages.
- (d) :  The  Consumer Protection Act, 2019 provides  for establishment of  a three tier quasijudicial mechanism - District Consumer Disputes Redressal Commission, State Consumer Disputes Redressal Commission and National Consumer Disputes Redressal Commission, where consumers can file consumer complaints for redressal.  The concerned Consumer Commissions adjudicate on these  cases  and  pass  orders  as  per  due  procedure.  Further,  the  Central  Consumer  Protection Authority has been created under the provisions of this Act, to inquire into matters that affect the rights of consumers as class.

*****

## ANNEXURE

## ANNEXURE REFERRED IN REPLY TO PARTS (a) & (b) OF LOK SABHA UNSTARRED QUESTION NO.1658 FOR 08.12.2021 REGARDING VIOLATION OF CONSUMER RIGHTS.

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## Complaints received in Consumer Commissions during last three years

| S. No.      | Name of State          |   Cases filed in NCDRC/ State Commissions |   Cases filed in NCDRC/ State Commissions |   Cases filed in NCDRC/ State Commissions | Cases filed in NCDRC/ State Commissions   | Cases filed in District Commissions   | Cases filed in District Commissions   | Cases filed in District Commissions   | Cases filed in District Commissions   | Grand        |
|-------------|------------------------|-------------------------------------------|-------------------------------------------|-------------------------------------------|-------------------------------------------|---------------------------------------|---------------------------------------|---------------------------------------|---------------------------------------|--------------|
| S. No.      | Name of State          |                                      2018 |                                      2019 |                                      2020 | Total                                     | 2018                                  | 2019                                  | 2020                                  | Total                                 | Total        |
| 1           | NCDRC                  |                                      8992 |                                      7800 |                                      3134 | 19926                                     |                                       |                                       |                                       | 0                                     | 19926        |
| 2           | Andaman Nicobar        |                                         2 |                                         8 |                                         2 | 12                                        | 24                                    | 34                                    | 29                                    | 87                                    | 99           |
| 3           | Andhra Pradesh         |                                       739 |                                       540 |                                       100 | 1379                                      | 1929                                  | 1981                                  | 1111                                  | 5021                                  | 6400         |
| 4           | Arunachal Pradesh      |                                        11 |                                         3 |                                         0 | 14                                        | 26                                    | 28                                    | 9                                     | 63                                    | 77           |
| 5           | Assam                  |                                       127 |                                        72 |                                        13 | 212                                       | 407                                   | 354                                   | 220                                   | 981                                   | 1193         |
| 6           | Bihar                  |                                       304 |                                       120 |                                        60 | 484                                       | 3128                                  | 3315                                  | 1875                                  | 8318                                  | 8802         |
| 7           | Chandigarh             |                                       887 |                                       646 |                                       303 | 1836                                      | 1424                                  | 2346                                  | 1346                                  | 5116                                  | 6952         |
| 8           | Chhattisgarh           |                                      1190 |                                      1090 |                                       386 | 2666                                      | 4541                                  | 4252                                  | 3281                                  | 12074                                 | 14740        |
| 9           | Dadra and Nagar Haveli |                                         0 |                                         0 |                                         0 | 0                                         | 8                                     | 3                                     | 0                                     | 11                                    | 11           |
| 10          | Daman and Diu          |                                         0 |                                         0 |                                         0 | 0                                         | 0                                     | 0                                     | 0                                     | 0                                     | 0            |
| 11          | Delhi                  |                                      2357 |                                      1864 |                                       472 | 4693                                      | 4362                                  | 4255                                  | 2495                                  | 11112                                 | 15805        |
| 12          | Goa                    |                                       194 |                                       129 |                                        44 | 367                                       | 169                                   | 182                                   | 131                                   | 482                                   | 849          |
| 13          | Gujarat                |                                      1297 |                                      1143 |                                       826 | 3266                                      | 8244                                  | 11690                                 | 8755                                  | 28689                                 | 31955        |
| 14          | Haryana                |                                      2236 |                                      1624 |                                       659 | 4519                                      | 7505                                  | 11471                                 | 8565                                  | 27541                                 | 32060        |
| 15          | Himachal Pradesh       |                                       459 |                                       536 |                                       195 | 1190                                      | 1410                                  | 1514                                  | 568                                   | 3492                                  | 4682         |
| 16          | Jammu and Kashmir      |                                       715 |                                       172 |                                         0 | 887                                       | 413                                   | 189                                   | 0                                     | 602                                   | 1489         |
| 17          | Jharkhand              |                                       332 |                                       140 |                                        37 | 509                                       | 1224                                  | 950                                   | 365                                   | 2539                                  | 3048         |
| 18          | Karnataka              |                                      1876 |                                      2003 |                                      1298 | 5177                                      | 8911                                  | 8891                                  | 5609                                  | 23411                                 | 28588        |
| 19          | Kerala                 |                                       990 |                                       616 |                                       342 | 1948                                      | 4729                                  | 4937                                  | 4179                                  | 13845                                 | 15793        |
| 20          | Lakshadweep            |                                         1 |                                         0 |                                         0 | 1                                         | 0                                     | 0                                     | 0                                     | 0                                     | 1            |
| 21          | Madhya Pradesh         |                                       830 |                                      2831 |                                       942 | 4603                                      | 8584                                  | 13002                                 | 11911                                 | 33497                                 | 38100        |
| 22          | Maharashtra            |                                      4433 |                                      5874 |                                      2160 | 12467                                     | 15230                                 | 16994                                 | 11978                                 | 44202                                 | 56669        |
| 23          | Manipur                |                                        14 |                                        10 |                                         5 | 29                                        | 18                                    | 25                                    | 12                                    | 55                                    | 84           |
| 24          | Meghalaya              |                                         3 |                                         0 |                                         0 | 3                                         | 48                                    | 39                                    | 20                                    | 107                                   | 110          |
| 25          | Mizoram                |                                        11 |                                         3 |                                         2 | 16                                        | 67                                    | 49                                    | 34                                    | 150                                   | 166          |
| 26          | Nagaland               |                                        10 |                                         6 |                                         1 | 17                                        | 13                                    | 11                                    | 0                                     | 24                                    | 41           |
| 27          | Orissa                 |                                       700 |                                       544 |                                       285 | 1529                                      | 2934                                  | 3372                                  | 2846                                  | 9152                                  | 10681        |
| 28          | Pondicherry            |                                        17 |                                         8 |                                         6 | 31                                        | 41                                    | 54                                    | 28                                    | 123                                   | 154          |
| 29          | Punjab                 |                                      1817 |                                      1874 |                                       608 | 4299                                      | 9324                                  | 9672                                  | 7560                                  | 26556                                 | 30855        |
| 30          | Rajasthan              |                                      2042 |                                      2102 |                                       800 | 4944                                      | 10692                                 | 9821                                  | 9674                                  | 30187                                 | 35131        |
| 31          | Sikkim                 |                                         5 |                                         7 |                                         0 | 12                                        | 25                                    | 27                                    | 7                                     | 59                                    | 71           |
| 32          | Tamil Nadu             |                                       863 |                                       809 |                                       208 | 1880                                      | 2826                                  | 3107                                  | 1758                                  | 7691                                  | 9571         |
| 33          | Telangana              |                                      1029 |                                      1100 |                                      1092 | 3221                                      | 2176                                  | 2262                                  | 1540                                  | 5978                                  | 9199         |
| 34          | Tripura                |                                        47 |                                        52 |                                        16 | 115                                       | 109                                   | 149                                   | 118                                   | 376                                   | 491          |
| 35          | Uttar Pradesh          |                                      2904 |                                      1984 |                                       660 | 5548                                      | 16862                                 | 18047                                 | 13242                                 | 48151                                 | 53699        |
| 36          | Uttarakhand            |                                       331 |                                       508 |                                       188 | 1027                                      | 1170                                  | 1358                                  | 1529                                  | 4057                                  | 5084         |
| 37          | West Bengal            |                                      2293 |                                      2321 |                                       703 | 5317                                      | 5088                                  | 5517                                  | 3410                                  | 14015                                 | 19332 461908 |
| GRAND TOTAL | GRAND TOTAL            |                                     40058 |                                     38539 |                                     15547 | 94144                                     | 123661                                | 139898                                | 104205                                | 367764                                |              |