Lok Sabha Question No. 2441 (UNSTARRED), answered on 2021-08-03
Subject: Kisan Call Centre
Ministry: AGRICULTURE AND FARMERS WELFARE
Asked by: Vishnu Dayal Ram

## GOVERNMENT OF INDIA MINISTRY OF AGRICULTURE AND FARMERS WELFARE DEPARTMENT OF AGRICULTURE AND FARMERS WELFARE

## L O K   S A B H A

## UNSTARRED QUESTION NO.2441

TO BE ANSWERED ON THE 3 RD   AUGUST, 2021

## KISAN CALL CENTRE

2441.  SHRI VISHNU DAYAL RAM

Will the Minister of AGRICULTURE AND FARMERS WELFARE कृ ष एवं कसान कयाण मंी be pleased to state:

- (a)  the  number of calls registered  by Kisan Call Centre (KCC) in the last three years including the current year, State-wise;
- (b)  the  funds  allocated/released  and  utilized  for  the  development,  maintenance  and capacity building of the centre during the afore-mentioned period;
- (c)  whether it is true that the KCC is available only  in 22 official languages; and
- (d)  if so, the steps taken/being taken by the Government to extend the KCC services to the  target  beneficiaries  who  are  unable  to  access  the  services  due  to  language barriers?

## ANSWER

MINISTER FOR AGRICULTURE AND FARMERS WELFARE

कृ ष एवं कसान कयाण मंी (SHRI NARENDRA SINGH TOMAR)

- (a)  In the last three years, including the current year, a total of 17,467,074 calls have been registered by Kisan Call Centre. State-wise and year wise details are given in Annexure-I.
- (b)  The funds allocated and amounts released under KCC during the last 3 years and current year upto 28.07.2021 is given below:
- (c)  Replies  to  the  farmers'  queries  are  given  in  22  official  languages.  The  details  of languages in which replies to the farmers queries are given at different locations in the country are given at Annexure-II .
- (d) The Government has already increased the locations of Kisan Call Centres from 14 to 21 centres since September, 2018. Replies to the queries of farmers are given in all the 22 major languages used by farmers across the country.

| S. No.   | Year                        |   Funds earmarked (Rs. in lakh) |   Expenditure incurred (Rs. in lakh) |
|----------|-----------------------------|---------------------------------|--------------------------------------|
| 1        | 2018-2019                   |                            2900 |                              2730.46 |
| 2        | 2019-2020                   |                            3320 |                              3320    |
| 3        | 2020-2021                   |                            3976 |                              3958.65 |
| 4        | 2021-2022 (upto 28.07.2021) |                            3900 |                               581.92 |
| Total    | Total                       |                           14096 |                             10591    |

ANNEXURE-I State-wise number of calls answered by Kisan Call Centres during the last 3 years

## including current year upto 30.06.2021

| S.No   | State                     | 2018-19     | 2019-20      | 2020-21   | 2021-22 (up to 30.6.)   |
|--------|---------------------------|-------------|--------------|-----------|-------------------------|
| 2      | Andhra Pradesh            | 92658       | 149357       | 171230    | 27684                   |
| 3      | Arunachal Pradesh         | 816         | 744          | 1198      | 145                     |
| 4      | Assam                     | 27287       | 26028        | 23189     | 6459                    |
| 5      | Bihar                     | 263799      | 379166       | 336394    | 47258                   |
| 6      | Chandigarh                | 764         | 0            | 0         | 0                       |
| 7      | Chhattisgarh              | 41798       | 82642        | 87039     | 15908                   |
| 8      | Dadra & Nagar             | 25          | 0            | 0         | 0                       |
| 9      | Daman And Diu             |             | 6090         | 334       | 502                     |
| 10     | Delhi                     | 13 34536    | 71827        | 90109     | 17866                   |
| 11     | Goa                       | 155         | 1            | 0         | 0                       |
| 12     | Gujarat                   | 204323      | 299257       | 283866    | 52401                   |
| 13     |                           | 305446      | 391973       | 343793    | 74921                   |
| 14     | Haryana Himachal Pradesh  | 50299       | 52834        | 43829     | 20800                   |
| 15     | Kashmir                   |             | 100158       |           |                         |
| 16     | Jammu &                   | 78918       |              | 77635     | 17573                   |
|        | Jharkand                  | 16091       | 52220        | 43703     | 17090                   |
| 17     | Karnataka                 | 219037      | 230125       | 211608    | 43383                   |
| 19     |                           | 7           | 4            | 0         | 1                       |
|        | Lakshadweep               |             |              |           |                         |
| 21     | Maharashtra               |             | 713790       | 560854    | 103531                  |
|        |                           | 528241      |              |           |                         |
| 23     | Meghalaya                 | 573         | 355          |           | 218                     |
|        |                           |             |              | 763       |                         |
| 24     | Mizoram                   | 147         | 261          | 621       | 244                     |
| 25     | Nagaland                  | 114         | 923          | 1093      | 261                     |
| 27     | Puducherry                | 876         | 0            | 0         | 0                       |
| 28     | Punjab                    | 264549      |              | 275590    | 53916                   |
|        | Rajasthan                 |             | 355577       | 553193    | 118001                  |
| 29 30  | Sikkim                    | 670883 1512 | 680711 2607  | 2072      | 338                     |
| 31     | Tamilnadu                 | 190984      | 186054       | 191048    | 39148                   |
| 32     | Telangana                 | 99454       | 111498       | 124832    | 15864                   |
| 33     | Tripura                   | 2816        |              | 3940      | 1191                    |
| 34     |                           | 1034906     | 2012 1292154 | 1180640   | 236975                  |
| 35     | Uttar Pradesh Uttarakhand | 34010       |              | 63619     | 15871                   |
| 36     | West Bengal               | 117118      | 60956 152092 | 118779    | 30564                   |
| Total  | Total                     | 48,48,624   | 60,52,767    | 54,74,446 | 1091237                 |

## ANNEXURE-II

## The details of languages in which replies to the farmers queries are given at different locations of Kisan Call Centres in the country

|   Sl. No. | Location    | States/UTs           | Language                 |
|-----------|-------------|----------------------|--------------------------|
|         1 | Agartala    | Tripura              | Bengali                  |
|         1 | Agartala    | Mizoram              | Mizo                     |
|         1 | Agartala    | Meghalaya            | Khasi, Garo              |
|         2 | Ahmadabad   | Gujarat              | Gujarati                 |
|         2 | Ahmadabad   | Dadra & Nagar Haveli | Gujarati                 |
|         2 | Ahmadabad   | Daman & Diu          | Gujarati/ Konkani        |
|         3 | Bengaluru   | Karnataka            | Kannada                  |
|         4 | Bhubaneswar | Odisha               | Oriya                    |
|         5 | Chandigarh  | Haryana              | Hindi                    |
|         5 | Chandigarh  | Punjab               | Punjabi                  |
|         5 | Chandigarh  | Chandigarh           | Punjabi                  |
|         6 | Coimbatore  | Tamil Nadu           | Tamil                    |
|         6 | Coimbatore  | Pondicherry          | Tamil                    |
|         7 | Guntur      | Andhra Pradesh       | Telugu                   |
|         8 | Guwahati    | Arunachal Pradesh    | Hindi /Adi               |
|         8 | Guwahati    | Assam                | Assamese                 |
|         8 | Guwahati    | Manipur              | Manipuri                 |
|         8 | Guwahati    | Nagaland             | Nagamese                 |
|         9 | Hyderabad   | Telangana            | Telugu                   |
|        10 | Jabalpur    | Madhya Pradesh       | Hindi                    |
|        11 | Jaipur      | Delhi                | Hindi                    |
|        11 | Jaipur      | Rajasthan            | Hindi                    |
|        12 | Jammu       | Jammu & Kashmir      | Dogri, Kashmiri          |
|        12 | Jammu       | Leh & Ladakh         | Dogri, Kashmiri          |
|        13 | Kanpur      | Uttar Pradesh        | Hindi                    |
|        14 | Kolkata     | West Bengal,         | Bengali                  |
|        14 | Kolkata     | Sikkim               | Sikkimese, Nepali, Hindi |
|        14 | Kolkata     | Andaman & Nicobar    | Bengali, Tamil, Hindi    |
|        15 | Pant Nagar  | Uttarakhand          | Hindi                    |
|        16 | Patna       | Bihar                | Hindi                    |
|        17 | Pune        | Maharashtra          | Marathi                  |
|        17 | Pune        | Goa                  | Konkani; Marathi         |
|        18 | Raipur      | Chhattisgarh         | Hindi                    |
|        19 | Ranchi      | Jharkhand            | Hindi                    |
|        20 | Solan       | Himachal Pradesh     | Hindi                    |
|        21 |             | Kerala               | Malayalam                |
|        21 | Trivandrum  | Lakshadweep          | Malayalam                |

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