Lok Sabha Question No. 2837 (UNSTARRED), answered on 2023-03-17
Subject: Complaints on Cyber Crime Portal
Ministry: WOMEN AND CHILD DEVELOPMENT
Asked by: Pritam Gopinath Munde, Girish Bhalchandra Bapat, Rahul Ramesh Shewale, Chandra Sekhar Sahu

## GOVERNMENT OF INDIA MINISTRY OF WOMEN AND CHILD DEVELOPMENT

## LOK SABHA UN-STARRED QUESTION NO. 2837 TO BE ANSWERED ON 17.03.2023

## COMPLAINTS ON CYBER CRIME PORTAL

2837.   DR. PRITAM GOPINATHRAO MUNDE: SHRI GIRISH BHALCHANDRA BAPAT: SHRI RAHUL RAMESH SHEWALE: SHRI CHANDRA SEKHAR SAHU:

Will the Minister of Women and Child Development be pleased to state:

- a. the  number  of  complaints  by  women  received  on  the  Cyber  Crime  Portal  and  the actions  taken  by  the  Union  Government  to  address  such  complaints  along  with  the number  of  people  convicted  and  arrested  in  Maharashtra,  Odisha  and  other  States during each of the last three years;
- b. the number of women assisted through the women helpline number during the said period, State-wise particularly in Maharashtra and Odisha;
- c. the number of women affected by violence who approached the Women Helpline-181 through NIMHANS  for psycho-social counselling, State-wise particularly in Maharashtra during the said period;
- d. whether the Central Government has taken any measures to fast track the complaints received on the Portal in various States; and
- e. if so, the details thereof?

## ANSWER

## MINISTER OF WOMEN AND CHILD DEVELOPMENT (SHRIMATI SMRITI ZUBIN IRANI)

(a): ' Police ' and ' Public  Order ' are  State  subjects  as  per  the  Seventh  Schedule  of  the Constitution of India. State/UTs are primarily responsible for prevention, detection, investigation and prosecution of crimes including Cyber Crimes against women, through their Law Enforcement Agencies (LEAs). Government of India supplements the initiatives of the States/UTs  through  advisories  and   providing  financial  assistance  under  various  schemes for  capacity building.

Government  has  launched  the  National  Cyber  Crime  Reporting  Portal  (NCRP)   with  the following  website  -www.cybercrime.gov.in,to  enable  public  to  report  all  types  of  cyber crimes,  with  special  focus  on  cyber  crimes  against  women  and  children,.Cyber  Crime incidents  reported  on  this  portal  are  routed  automatically  to  the  respective  State/UT's   law enforcement  agencies   for  further  handling,  as  per  the  provisions  of  law.   State  /  UT-wise complaints of Cyber Crime against women and children (including Maharashtra and Odisha) reported through the NCRP dashboard for reporting during last three years are at AnnexureI.

(b)  &  (c)  :  The  component  of  Women  Helpline  (WHL)  under  ''Sambal''  sub-scheme  of umbrella scheme ''Mission Shakti'' aims to provide 24 hours emergency and non-emergency response through telephonic short-code 181 to women, both in public and private spaces by linking them with appropriate authorities such as Police, One Stop Centres, hospitals, Legal Services Authorities etc. WHL also supports women in distress with counseling services in addition  to  providing  information  about  women  welfare  schemes  and  programs  across  the country.  Presently,  WHLs  are   functional  in  34  States/  UTs  except  West  Bengal  and Puducherry. The State/UT-wise number of calls handled by WHLs is at Annexure-II .

Further, the Government issued an advisory to States / UTs for diversion of calls received at WHL-181  from  women  and  girls  seeking  psychological  counseling  and  /  or  showing aggravated  behaviour  to  the  National  Institute  of  Mental  Health  and  Neuro  Sciences (NIMHANS) for providing pscho-social counselling. As such calls from WHL are referred to NIMHANS and not from NIMHANS to WHL.

(d) & (e): To strengthen the mechanism to deal with cyber crimes in a comprehensives and coordinated manner, the Government of India has taken steps for spreading awareness about cyber crimes; issuance of alerts/ advisories;  capacity building/ training of law enforcement personnel/ prosecution/ judicial officers; improving  cyber  forensic facilities etc.  The Government has established the Indian Cyber Crime Coordination Centre (I4C) to provide a framework  and  eco-system  for  LEAs  to  deal  with  cyber  crimes  in  a  comprehensive  and coordinated  manner.  The  Government  of  India  has  provided  financial  assistance  under  the Cyber Crime Prevention against women and children (CCPWC) Scheme, to the States/UTs for  their  capacity  building  such  as  setting  up  of  cyber  forensic-cum-training  laboratories, hiring  of  junior  cyber  consultants  and  training  of  LEAs ' personnel,  public  prosecutors  and judicial officers.

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ANNEXURE REFERRED TO IN REPLY TO PARTS (a) OF THE LOK SABHA UNSTARRED  QUESTION  NO.2837  FOR  ANSWER  ON  17.03.2023  ASKED  BY  DR. PRITAM GOPINATHRAO MUNDE, SHRI GIRISH BHALCHANDRA BAPAT, SHRI RAHUL RAMESH SHEWALE AND SHRI CHANDRA SEKHAR SAHU REGARDING ' COMPLAINTS ON CYBER CRIME PORTAL ' Year-wise  and  State/UT-wise  details  of  complaints  (including  Anonymous)  regarding cybercrimes against women and children lodged with the NCRP

| Sl No   | State/Uts                        |   2020 |   2021 |   2022 |
|---------|----------------------------------|--------|--------|--------|
| 1       | ANDAMAN &NICOBAR                 |     20 |     17 |     21 |
| 2       | ANDHRA PRADESH                   |    684 |    788 |   1029 |
| 3       | ARUNACHAL PRADESH                |      9 |     21 |     23 |
| 4       | ASSAM                            |    177 |    260 |    320 |
| 5       | BIHAR                            |   1159 |   1618 |   1955 |
| 6       | CHANDIGARH                       |    107 |    111 |    184 |
| 7       | CHHATTISGARH                     |    231 |    286 |    347 |
| 8       | DADRA&NAGAR HAVELIAND DAMAN &DIU |     15 |     20 |     23 |
| 9       | DELHI                            |   2327 |   2309 |   3283 |
| 10      | GOA                              |     52 |     60 |     69 |
| 11      | GUJARAT                          |    917 |    857 |   1037 |
| 12      | HARYANA                          |    717 |    788 |   1134 |
| 13      | HIMACHAL PRADESH                 |    155 |    157 |    210 |
| 14      | JAMMU &KASHMIR                   |    193 |    285 |    347 |
| 15      | JHARKHAND                        |    468 |    518 |    566 |
| 16      | KARNATAKA                        |   1731 |   1921 |   2482 |
| 17      | KERALA                           |    327 |    621 |    453 |
| 18      | LADAKH                           |      7 |      9 |      3 |
| 19      | LAKSHADWEEP                      |      1 |      3 |      7 |
| 20      | MADHYA PRADESH                   |    825 |    934 |   1095 |
| 21      | MAHARASHTRA                      |   3305 |   3025 |   3304 |
| 22      | MANIPUR                          |     10 |     42 |     27 |
| 23      | MEGHALAYA                        |     10 |     21 |     31 |
| 24      | MIZORAM                          |      7 |      9 |     14 |
| 25      | NAGALAND                         |     14 |     14 |     23 |
| 26      | ODISHA                           |    310 |    512 |    620 |
| 27      | PUDUCHERRY                       |     31 |     75 |     74 |
| 28      | PUNJAB                           |    542 |    590 |   1061 |
| 29      | RAJASTHAN                        |    812 |    926 |   1173 |
| 30      | SIKKIM                           |     10 |    501 |     17 |
| 31      | TAMILNADU                        |   1848 |   3541 |   5635 |
| 32      | TELANGANA                        |   1069 |   1898 |   2993 |
| 33      | TRIPURA                          |     49 |     47 |     73 |
| 34      | UTTARAKHAND                      |    301 |    288 |    351 |
| 35      | UTTAR PRADESH                    |   2218 |   2515 |   3825 |
| 36      | WEST BENGAL                      |   1529 |  26461 |  28501 |
|         | Total                            |  22187 |  52048 |  62310 |

ANNEXURE REFERRED TO IN REPLY TO PARTS (b) & (c) OF THE LOK SABHA UN-STARRED QUESTION NO.2837 FOR ANSWER ON 17.03.2023 ASKED BY DR. PRITAM GOPINATHRAO MUNDE, SHRI GIRISH BHALCHANDRA BAPAT, SHRI RAHUL RAMESH SHEWALE AND SHRI CHANDRA SEKHAR SAHU REGARDING ' COMPLAINTS ON CYBER CRIME PORTAL '

Year-wise and State/UT-wise number of calls registered/ received and women assisted through Women Helplines (WHLs-181) during last three years

| Sl. No.   | State / UT                               | 2019-20                    | 2019-20        | 2020-21                    | 2020-21        | 2021-22                    | 2021-22        |
|-----------|------------------------------------------|----------------------------|----------------|----------------------------|----------------|----------------------------|----------------|
|           |                                          | Calls registered/ received | women assisted | Calls registered/ received | women assisted | Calls registered/ received | women assisted |
| 1         | Andaman and Nicobar Islands              | 307                        | 39             | 391                        | 42             | 454                        | 39             |
| 2         | Andhra Pradesh                           | 239444                     | 2349           | 125440                     | 2035           | 93421                      | 1510           |
| 3         | Arunachal Pradesh                        | 1021                       | 164            | 471                        | 280            | 354                        | 238            |
| 4         | Assam                                    | 61786                      | 1118           | 68543                      | 1208           | 76658                      | 1715           |
| 5         | Bihar                                    | 34974                      | 417            | 32218                      | 415            | 78268                      | 731            |
| 6         | Chandigarh                               | 8958                       | 8958           | 10047                      | 10047          | 11021                      | 11021          |
| 7         | Chattishgarh                             | 91437                      | 3027           | 97960                      | 3647           | 84862                      | 3378           |
| 8         | Dadra and Nagra Haveli and Daman and Diu | 77                         | 77             | 73                         | 73             | 55                         | 55             |
| 9         | Delhi                                    | 568693                     | 541261         | 536282                     | 510154         | 542618                     | 509185         |
| 10        | Goa                                      | 7434                       | 5026           | 16254                      | 12365          | 15476                      | 11952          |
| 11        | Gujarat                                  | 157378                     | 157378         | 147030                     | 147030         | 164952                     | 164952         |
| 12        | Haryana                                  | 12022                      | 2714           | 12503                      | 3492           | 15847                      | 6530           |
| 13        | Himachal Pradesh                         | 1838                       | 1838           | 2120                       | 2120           | 4235                       | 4235           |
| 14        | Jammu and Kashmir and Ladakh             | 981                        | 981            | 2422                       | 2422           | 1563                       | 1563           |
| 15        | Jharkhand                                | 0                          | 0              | 13990                      | 2644           | 43023                      | 11214          |
| 16        | Karnataka                                | 240251                     | 6159           | 54469                      | 9095           | 61093                      | 10790          |
| 17        | Kerala                                   | 18853                      | 18853          | 25591                      | 25591          | 41497                      | 41497          |
| 19        | Madhya Pradesh                           | 1336                       | 1096           | 72783                      | 15029          | 72426                      | 17989          |
| 20        | Maharashtra                              | 1168                       | 1168           | 8741                       | 8741           | 5742                       | 5742           |
| 21        | Manipur                                  | 4529                       | 125            | 5452                       | 172            | 4824                       | 131            |
| 22        | Meghalaya                                | 3136                       | 362            | 3171                       | 736            | 1977                       | 577            |
| 23        | Mizoram                                  | 1624                       | 1624           | 2677                       | 2677           | 2645                       | 2645           |
| 24        | Nagaland                                 | 104                        | 79             | 601                        | 112            | 1925                       | 996            |
| 25        | Odisha                                   | 20332                      | 8442           | 25342                      | 8020           | 23367                      | 6074           |
| 26        | Puducherry*                              | 0                          | 0              | 0                          | 0              | 0                          | 0              |
| 27        | Punjab                                   | 0                          | 0              | 0                          | 0              | 33929                      | 33929          |
| 28        | Rajasthan                                | 16725                      | 16725          | 5707                       | 5707           | 8656                       | 8656           |
| 29        | Sikkim                                   | 8604                       | 53             | 3459                       | 85             | 1582                       | 67             |
| 30        | Tamil Nadu                               | 5828                       | 121420         | 5787                       | 93659          | 119001                     | 15046          |
| 31        | Telangana                                | 230000                     | 4842           | 246948                     | 10635          | 262041                     | 13319          |
| 32        | Tripura                                  | 0                          | 0              | 83                         | 80             | 264                        | 255            |
| 33        | Uttar Pradesh                            | 123206                     | 123206         | 16992                      | 16992          | 51586                      | 51586          |
| 34        | Uttarakhand                              | 1105                       | 1105           | 1396                       | 1396           | 1247                       | 1246           |
|           | Total                                    | 1863151                    | 1030606        | 1544943                    | 896701         | 1826609                    | 938863         |

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