Lok Sabha Question No. 2 (STARRED), answered on 2022-02-02
Subject: Modernisation of Post Offices
Ministry: COMMUNICATIONS
Asked by: Debasree Chaudhuri

## GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS DEPARTMENT OF POSTS

## LOK SABHA STARRED QUESTION NO. 2 TO BE ANSWERED ON 2 ND  FEBRUARY, 2022

## MODERNISATION OF POST OFFICES

## *2. MS. DEBASREE CHAUDHURI:

Will the Minister of COMMUNICATIONS be pleased to state:

- (a) whether  the  Government  has  undertaken  any  programme  for  computerisation  and modernisation of Post Offices in the country;
- (b) if so, the details thereof, State-wise including West Bengal;
- (c) the number of Post Offices computerised as on date in each State including West Bengal; and
- (d) the number of Post Offices yet to be computerized?

## ANSWER

MINISTER OF RAILWAYS, COMMUNICATIONS & ELECTRONICS AND INFORMATION TECHNOLOGY (SHRI ASHWINI VAISHNAW)

- (a) to (d) A statement is laid on the Table of the House.

## STATEMENT TO BE LAID ON THE TABLE OF THE LOK SABHA IN RESPECT OF PARTS  (a)  TO  (d)  OF  THE  LOK  SABHA  STARRED  QUESTION  NO.  2  FOR  2 ND FEBRUARY, 2022 REGARDING 'MODERNISATION OF POST OFFICES'.

## (a) Yes, Sir.

(b) & (c) Under  the  Information  Technology  Modernisation  Project,  the  Department  of Posts  has  computerised  and  modernised  Post  offices  to  provide  better  delivery  of  services. Details are as follows:

All the 25,109 Departmental Post Offices in the country including 1,770 Departmental Post Offices in West Bengal Postal Circle, have been computerised. The State wise list including UTs is at Annexure-I .

The  Department  has  also  modernised  1,29,238  Branch  Post  Offices  including  7,249 Branch Post Offices in West Bengal by providing Subscriber Identification Module (SIM) based Hand Held Point of Sale Devices, for carrying out online postal and financial services. The State wise details including UTs is at Annexure-II.

Core Banking Services (CBS) have been provided in 25006 Post Offices in the country including  1,737  Post  Offices  in  West  Bengal  Circle.  The  State  wise  list  including  UTs  is  at Annexure-III .  This  facility  enables  customers  to  transact  their  Post  Office  Savings  Bank (POSB) accounts from any Post Office across the country.

Besides there are interoperable Post Office ATMs available in 1000 locations including 65 locations of West Bengal Postal Circle. State wise list including UTs is at Annexure-IV.

Postal Life Insurance (PLI) services are being provided through Core Insurance Solution (CIS). Through this solution, the customers can make premium payment online as well as at any Post  Office.  It  has  also  enabled  Central  Processing  Centres  (CPCs)  to  provide  faster  claim settlement and after-sales service.

(d) All 25109 Departmental Post Offices have been computerised.

## Annexure-I

## Annexure to reply of Lok Sabha Starred Question No. 2 for answer on 02.02.2022.

## State wise (including UTs) number of Departmental Post Offices which are computerised.

| S. No.   | Name of Postal Circle   | State / UT Covered                                                |   Number of Departmental Post Offices Computerised |
|----------|-------------------------|-------------------------------------------------------------------|----------------------------------------------------|
| 1        | Andhra Pradesh          | Andhra Pradesh                                                    |                                               1570 |
| 2        | Assam                   | Assam                                                             |                                                624 |
| 3        | Bihar                   | Bihar                                                             |                                               1073 |
| 4        | Chhattisgarh            | Chhattisgarh                                                      |                                                352 |
| 5        | Delhi                   | Delhi                                                             |                                                380 |
| 6        | Gujarat                 | Gujarat, Dadra and Nagar Haveli, Daman and Diu                    |                                               1203 |
| 7        | Haryana                 | Haryana                                                           |                                                506 |
| 8        | Himachal Pradesh        | Himachal Pradesh                                                  |                                                471 |
| 9        | Jammu& Kashmir          | Jammu and Kashmir, Ladakh                                         |                                                263 |
| 10       | Jharkhand               | Jharkhand                                                         |                                                467 |
| 11       | Karnataka               | Karnataka                                                         |                                               1698 |
| 12       | Kerala                  | Kerala, Lakshadweep                                               |                                               1509 |
| 13       | Madhya Pradesh          | Madhya Pradesh                                                    |                                               1015 |
| 14       | Maharashtra             | Maharashtra, Goa                                                  |                                               2213 |
| 15       | North-East              | Arunachal Pradesh, Manipur, Meghalaya, Tripura, Mizoram, Nagaland |                                                341 |
| 16       | Odisha                  | Odisha                                                            |                                               1209 |
| 17       | Punjab                  | Punjab, Chandigarh                                                |                                                768 |
| 18       | Rajasthan               | Rajasthan                                                         |                                               1315 |
| 19       | Tamil Nadu              | Tamil Nadu, Puducherry                                            |                                               2596 |
| 20       | Telangana               | Telangana                                                         |                                                824 |
| 21       | Uttar Pradesh           | Uttar Pradesh                                                     |                                               2548 |
| 22       | Uttarakhand             | Uttarakhand                                                       |                                                394 |
| 23       | West Bengal             | West Bengal, Sikkim, Andaman and Nicobar Islands                  |                                               1770 |
|          | Grand Total             |                                                                   |                                              25109 |

## Annexure to reply of Lok Sabha Starred Question No. 2 for answer on 02.02.2022.

## State wise (including UTs) number of Branch Post Offices computerised in the country.

| S. No.   | Name of Postal Circle   | State / UT Covered                                                |   Number of Branch Offices computerised |
|----------|-------------------------|-------------------------------------------------------------------|-----------------------------------------|
| 1        | Andhra Pradesh          | Andhra Pradesh                                                    |                                    8938 |
| 2        | Assam                   | Assam                                                             |                                    3383 |
| 3        | Bihar                   | Bihar                                                             |                                    7981 |
| 4        | Chhattisgarh            | Chhattisgarh                                                      |                                    2855 |
| 5        | Delhi                   | Delhi                                                             |                                      63 |
| 6        | Gujarat                 | Gujarat, Dadra and Nagar Haveli, Daman and Diu                    |                                    7633 |
| 7        | Haryana                 | Haryana                                                           |                                    2184 |
| 8        | Himachal Pradesh        | Himachal Pradesh                                                  |                                    2320 |
| 9        | Jammu &Kashmir          | Jammu and Kashmir, Ladakh                                         |                                    1318 |
| 10       | Jharkhand               | Jharkhand                                                         |                                    2650 |
| 11       | Karnataka               | Karnataka                                                         |                                    7929 |
| 12       | Kerala                  | Kerala, Lakshadweep                                               |                                    3553 |
| 13       | Madhya Pradesh          | Madhya Pradesh                                                    |                                    7260 |
| 14       | Maharashtra             | Maharashtra, Goa                                                  |                                   10642 |
| 15       | North-East              | Arunachal Pradesh, Manipur, Meghalaya, Tripura, Mizoram, Nagaland |                                    2527 |
| 16       | Odisha                  | Odisha                                                            |                                    7021 |
| 17       | Punjab                  | Punjab, Chandigarh                                                |                                    3097 |
| 18       | Rajasthan               | Rajasthan                                                         |                                    8971 |
| 19       | Tamil Nadu              | Tamil Nadu, Puducherry                                            |                                    9266 |
| 20       | Telangana               | Telangana                                                         |                                    4967 |
| 21       | Uttar Pradesh           | Uttar Pradesh                                                     |                                   15114 |
| 22       | Uttarakhand             | Uttarakhand                                                       |                                    2317 |
| 23       | West Bengal             | West Bengal, Sikkim, Andaman and Nicobar Islands                  |                                    7249 |
|          | Grand Total             |                                                                   |                                  129238 |

## Annexure III

## Annexure to reply of Lok Sabha Starred Question No. 2 for answer on 02.02.2022.

## State  wise  (including  UTs)  number  of  Post  Offices  migrated  on  Core  Banking  Solution (CBS).

| S. No.   | Name of Postal Circle   | State / UT Covered                                                |   Number of CBS Post Offices |
|----------|-------------------------|-------------------------------------------------------------------|------------------------------|
| 1        | Andhra Pradesh          | Andhra Pradesh                                                    |                         1569 |
| 2        | Assam                   | Assam                                                             |                          624 |
| 3        | Bihar                   | Bihar                                                             |                         1072 |
| 4        | Chhattisgarh            | Chhattisgarh                                                      |                          352 |
| 5        | Delhi                   | Delhi                                                             |                          380 |
| 6        | Gujarat                 | Gujarat, Dadra and Nagar Haveli, Daman and Diu                    |                         1201 |
| 7        | Haryana                 | Haryana                                                           |                          506 |
| 8        | Himachal Pradesh        | Himachal Pradesh                                                  |                          454 |
| 9        | Jammu &Kashmir          | Jammu and Kashmir, Ladakh                                         |                          260 |
| 10       | Jharkhand               | Jharkhand                                                         |                          462 |
| 11       | Karnataka               | Karnataka                                                         |                         1698 |
| 12       | Kerala                  | Kerala, Lakshadweep                                               |                         1501 |
| 13       | Madhya Pradesh          | Madhya Pradesh                                                    |                         1015 |
| 14       | Maharashtra             | Maharashtra, Goa                                                  |                         2199 |
| 15       | North-East              | Arunachal Pradesh, Manipur, Meghalaya, Tripura, Mizoram, Nagaland |                          333 |
| 16       | Odisha                  | Odisha                                                            |                         1208 |
| 17       | Punjab                  | Punjab, Chandigarh                                                |                          768 |
| 18       | Rajasthan               | Rajasthan                                                         |                         1313 |
| 19       | Tamil Nadu              | Tamil Nadu, Puducherry                                            |                         2596 |
| 20       | Telangana               | Telangana                                                         |                          824 |
| 21       | Uttar Pradesh           | Uttar Pradesh                                                     |                         2547 |
| 22       | Uttarakhand             | Uttarakhand                                                       |                          387 |
| 23       | West Bengal             | West Bengal, Sikkim, Andaman and Nicobar Islands                  |                         1737 |
|          | Grand Total             |                                                                   |                        25006 |

## Annexure-IV

Annexure to reply of Lok Sabha Starred Question No. 2 for answer on 02.02.2022.

State wise (including UTs) number of Automated Teller Machines (ATM).

| S. No.   | Name of Postal Circle   | State / UT Covered                                                |   Number of ATMs |
|----------|-------------------------|-------------------------------------------------------------------|------------------|
| 1        | Andhra Pradesh          | Andhra Pradesh                                                    |               59 |
| 2        | Assam                   | Assam                                                             |               26 |
| 3        | Bihar                   | Bihar                                                             |               45 |
| 4        | Chhattisgarh            | Chhattisgarh                                                      |               14 |
| 5        | Delhi                   | Delhi                                                             |               26 |
| 6        | Gujarat                 | Gujarat, Dadra and Nagar Haveli, Daman and Diu                    |               41 |
| 7        | Haryana                 | Haryana                                                           |               20 |
| 8        | Himachal Pradesh        | Himachal Pradesh                                                  |               22 |
| 9        | Jammu &Kashmir          | Jammu and Kashmir, Ladakh                                         |               13 |
| 10       | Jharkhand               | Jharkhand                                                         |               18 |
| 11       | Karnataka               | Karnataka                                                         |               76 |
| 12       | Kerala                  | Kerala, Lakshadweep                                               |               52 |
| 13       | Madhya Pradesh          | Madhya Pradesh                                                    |               52 |
| 14       | Maharashtra             | Maharashtra, Goa                                                  |               75 |
| 15       | North-East              | Arunachal Pradesh, Manipur, Meghalaya, Tripura, Mizoram, Nagaland |               22 |
| 16       | Odisha                  | Odisha                                                            |               44 |
| 17       | Punjab                  | Punjab, Chandigarh                                                |               26 |
| 18       | Rajasthan               | Rajasthan                                                         |               64 |
| 19       | Tamil Nadu              | Tamil Nadu, Puducherry                                            |               97 |
| 20       | Telangana               | Telangana                                                         |               36 |
| 21       | Uttar Pradesh           | Uttar Pradesh                                                     |               89 |
| 22       | Uttarakhand             | Uttarakhand                                                       |               18 |
| 23       | West Bengal             | West Bengal, Sikkim, Andaman and Nicobar Islands                  |               65 |
|          | Grand Total             |                                                                   |             1000 |

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