Lok Sabha Question No. 2042 (UNSTARRED), answered on 2022-03-14
Subject: Cyber Frauds
Ministry: FINANCE
Asked by: Krupal Balaji Tumane, Vinayak Bhaurao Raut

## GOVERNMENT OF INDIA MINISTRY OF FINANCE

## LOK SABHA UNSTARRED QUESTION NO-2042

ANSWERED ON-14.3.2022

## CYBER FRAUDS

## 2042. SHRI KRUPAL BALAJI TUMANE: SHRI VINAYAK RAUT:

Will the Minister of FINANCE be pleased to state:

- (a) the details of the number of financial cyberfrauds and the amount involved, State-wise and  notifiedcommercial  bank  account-wise  during  the  last  three  yearsand  the  current year;
- (b) the number of cases settled and the amount(inIndian rupee)recovered so far;
- (c) the number of remaining cases to be settled;
- (d) whether the Ministry has maintained any recordof financial cyber frauds committed by digital paymentplatforms and UPI platforms; and
- (e) if so, the details thereof?

## ANSWER

## THE MINISTER OF STATE IN THE MINISTRY OF FINANCE (DR. BHAGWAT KARAD)

- (a) to (e): Cyber financial frauds in banking primarily relate to frauds that have taken place in  ATMs,  debit  cards,  credit  cards  and  Internet  banking  platforms.  Under  the  Reserve Bank  of  India  Act  1934,  the  Banking  Regulation  Act,  1934  and  the  Payments  and Settlement System Act, 2007, the Reserve Bank of India (RBI) is vested with supervisory powers and functions of non-banking financial institutions, banks and payments system respectively. As such, data in respect of financial cyber frauds relating to the said entities are maintained by RBI. Based on data furnished by RBI on frauds reported by Scheduled Commercial Banks under the category'Card/Internet- ATM/Debit Card, Credit Card & Internet  Banking'  during  the  financial  years  2018-19  to  2020-21  and  the  period  up  to December 31, 2021 in the current financial year, bank-wise and state-wise details are at Annex-I and Annex-II respectively.

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## Lok Sabha unstarred question no.2042, regarding "Cyber Frauds"

## Frauds reported by Scheduled Commercial Banks under  the category "Card/Internet- ATM/Debit Card, Credit Card & Internet Banking"

Amount in crore Rs.

|       |                                          | Financi al year 2018-19   | Financial year 2019-20     | Financial year 2019-20   | Financial year 2019-20   | Financial year 2020-21   | Financial year 2020-21   | Financial year 2021- 22 (till 31.12.2021)   | Financial year 2021- 22 (till 31.12.2021)   |
|-------|------------------------------------------|---------------------------|----------------------------|--------------------------|--------------------------|--------------------------|--------------------------|---------------------------------------------|---------------------------------------------|
| S.No. | State/Union Territory                    | Number of frauds          | Tot al am oun t inv olve d | Num ber of frauds        | Tota l amo unt invol ved | Number of frauds         | Total amount involved    | Number of frauds                            | Total amount involved                       |
| 1     | Andaman and Nicobar islands              | 10                        | 0.12                       | 21                       | 0.09                     | 3                        | 0.01                     | 1                                           | 0.01                                        |
| 2     | Andhra Pradesh                           | 181                       | 0.36                       | 631                      | 2.15                     | 733                      | 1.96                     | 392                                         | 0.89                                        |
| 3     | Arunachal Pradesh                        | 1                         | 0.01                       | 25                       | 0.12                     | 71                       | 0.38                     | 4                                           | 0.00                                        |
| 4     | Assam                                    | 87                        | 0.85                       | 583                      | 3.33                     | 377                      | 1.88                     | 124                                         | 1.41                                        |
| 5     | Bihar                                    | 151                       | 0.61                       | 438                      | 1.58                     | 871                      | 2.44                     | 789                                         | 2.79                                        |
| 6     | Chandigarh                               | 111                       | 0.37                       | 194                      | 0.56                     | 268                      | 0.74                     | 190                                         | 0.79                                        |
| 7     | Chhattisgarh                             | 106                       | 0.41                       | 234                      | 0.73                     | 222                      | 0.54                     | 131                                         | 0.95                                        |
| 8     | Dadra and Nagar Haveli and Daman and Diu | 16                        | 0.02                       | 52                       | 0.08                     | 65                       | 0.15                     | 55                                          | 0.18                                        |
| 9     | Goa                                      | 114                       | 0.57                       | 231                      | 0.60                     | 190                      | 0.58                     | 185                                         | 0.74                                        |
| 10    | Gujarat                                  | 1135                      | 2.23                       | 2719                     | 6.53                     | 4746                     | 12.37                    | 2281                                        | 6.95                                        |

|   11 | Haryana                             | 8,983   | 21.2 0   | 6,782   |   24.01 | 5,991   | 25.54   | 4,638   |   11.49 |
|------|-------------------------------------|---------|----------|---------|---------|---------|---------|---------|---------|
|   12 | Himachal Pradesh                    | 47      | 0.17     | 190     |    0.81 | 256     | 0.84    | 118     |    0.35 |
|   13 | Jammu and Kashmir                   | 27      | 0.07     | 109     |    0.32 | 105     | 0.49    | 43      |    0.17 |
|   14 | Jharkhand                           | 109     | 0.61     | 207     |    0.69 | 261     | 1.74    | 204     |    0.57 |
|   15 | Karnataka                           | 1886    | 5.17     | 3974    |   24.54 | 4371    | 14.81   | 2397    |   11.93 |
|   16 | Kerala                              | 212     | 1.46     | 991     |    4.66 | 956     | 4.11    | 435     |    1.63 |
|   17 | Ladakh                              | -       | -        | 3       |    0.03 | 13      | 0.07    | 3       |    0.03 |
|   18 | Madhya Pradesh                      | 212     | 0.62     | 865     |    2.72 | 979     | 3.48    | 576     |    2.37 |
|   19 | Maharashtra                         | 21,673  | 42.3 5   | 30,546  |   83.6  | 27,449  | 70.46   | 19,671  |   55.89 |
|   20 | Manipur                             | 8       | 0.07     | 8       |    0.03 | 25      | 0.09    | 5       |    0.03 |
|   21 | Meghalaya                           | 12      | 0.05     | 31      |    0.16 | 23      | 0.11    | 11      |    0.06 |
|   22 | Mizoram                             | 5       | 0.01     | 9       |    0.07 | -       | -       | 2       |    0.01 |
|   23 | Nagaland                            | 3       | 0.02     | 32      |    0.18 | 21      | 0.09    | 4       |    0.04 |
|   24 | National Capital Territory of Delhi | 4191    | 15.7 6   | 7928    |   23.01 | 8435    | 21.20   | 5001    |   20.78 |
|   25 | Odisha                              | 115     | 0.53     | 581     |    3.1  | 300     | 1.39    | 252     |    0.81 |
|   26 | Puducherry                          | 6       | 0.05     | 20      |    0.06 | 26      | 0.04    | 10      |    0.01 |
|   27 | Punjab                              | 288     | 0.92     | 752     |    2.88 | 1226    | 3.68    | 857     |    2.72 |
|   28 | Rajasthan                           | 374     | 1.47     | 1033    |    9.89 | 1574    | 5.12    | 758     |    2.66 |
|   29 | Sikkim                              | 4       | 0.00     | 20      |    0.08 | 17      | 0.04    | 7       |    0.03 |
|   30 | Tamil nadu                          | 5497    | 24.0 6   | 7443    |   24.63 | 5585    | 24.14   | 5292    |   17.47 |
|   31 | Telangana                           | 974     | 2.61     | 1853    |    3.82 | 2918    | 7.14    | 1558    |    8.83 |
|   32 | Tripura                             | 9       | 0.03     | 121     |    0.4  | 53      | 0.13    | 5       |    0.01 |

| 33   | Uttar pradesh   | 5109    | 7.80    | 3197    | 13.54   | 4130    |   11.67 | 3082    | 9.87   |
|------|-----------------|---------|---------|---------|---------|---------|---------|---------|--------|
| 34   | Uttarakhand     | 128     | 0.53    | 206     | 0.87    | 251     |    1.68 | 190     | 0.68   |
| 35   | West bengal     | 493     | 17.9 9  | 1341    | 4.00    | 1471    |    9.49 | 971     | 3.90   |
| 36   | Overseas        | 27      | 0.29    | 16      | 0.15    | 6       |    0.04 | -       | -      |
|      | Grand Total     | 52, 304 | 149. 42 | 73, 386 | 244.0 1 | 73, 988 |  228.65 | 50, 242 | 167.03 |

Source: Reserve Bank of India

Lok Sabha unstarred question no.2042, regarding "Cyber Frauds"

Frauds reported by Scheduled Commercial Banks  under the category "Card/Internet- ATM/Debit Card, Credit Card & Internet Banking"

Amount in crore Rs.

|       |                                | Financial year 2018-19   | Financial year 2018-19   | Financial year 2018-19   | Financial year 2019-20   | Financial year 2019-20   | Financial year 2019-20   | Financial year 2020-21   | Financial year 2020-21   | Financial year 2020-21   | Financial year 2021-22 (till 31.12.2021)   | Financial year 2021-22 (till 31.12.2021)   | Financial year 2021-22 (till 31.12.2021)   |
|-------|--------------------------------|--------------------------|--------------------------|--------------------------|--------------------------|--------------------------|--------------------------|--------------------------|--------------------------|--------------------------|--------------------------------------------|--------------------------------------------|--------------------------------------------|
| S.No. | Bank/Financial Institution     | Numb er of frauds        | Total amount involved    | Total amount recover ed  | Nu mbe r of frau ds      | Total amount involved    | Total amount recovere d  | Number of frauds         | Total amount involved    | Total amou nt recove red | Num ber of fraud s                         | Total amount involved                      | Tota l amo unt reco vere d                 |
| 1     | Airtel Payments Bank Limited   | 0                        | 0.00                     | 0.00                     | 23                       | 0.00                     | 0.00                     | 2                        | 0.01                     | 0.00                     | 0.00                                       | 0.00                                       | 0.00                                       |
| 2     | Allahabad Bank                 | 5                        | 0.02                     | 0.00                     | 12                       | 0.46                     | 0.20                     | 0.00                     | 0.00                     | 0.00                     | 0.00                                       | 0.00                                       | 0.00                                       |
| 3     | American Express Banking Corp. | 7,534                    | 16.44                    | 1.77                     | 3,92 8                   | 12.31                    | 1.53                     | 1,881                    | 12.04                    | 0.58                     | 1911                                       | 4.37                                       | 0.71                                       |

|   4 | AU Small Finance Bank Limited          | 15      |   0.28 | 0.03   | 56     |   0.15 |   0.00 | 0.00   |   0.00 |   0.00 |    1 |   0.00 |   0.00 |
|-----|----------------------------------------|---------|--------|--------|--------|--------|--------|--------|--------|--------|------|--------|--------|
|   5 | Axis Bank Limited 635                  | 3.56    |   0.44 |        | 981    |  29.39 |   2.11 | 5,256  |  26.36 |   3.29 | 4345 |  18.16 |   2.12 |
|   6 | Bandhan Bank Limited 12                | 0.04    |   0    | 159    |        |   0.45 |   0.09 | 133    |   0.35 |   0.14 |  164 |   0.43 |   0.19 |
|   7 | Bank of America , National Association | 90 0.35 |   0.34 |        | 129    |   0.37 |   0.2  | 74     |   0.12 |   0.11 |   13 |   0.02 |   0.02 |
|   8 | Bank of Bahrain & Kuwait B.S.C.        | 0       |   0    | 0.00   | 0      |   0    |   0    | 3      |   0.01 |   0    |    3 |   5.44 |   0    |
|   9 | Bank of Baroda                         | 8       |   0.11 | 0.00   | 7      |   0.04 |   0.01 | 6      |   0.04 |   0    |    2 |   1.1  |   0    |
|  10 | Bank of India                          | 3       |   0.48 | 0.35   | 3      |   0.03 |   0    | 0.00   |   0    |   0    |    1 |   0.1  |   0    |
|  11 | Bank of Maharashtra                    | 0       |   0    | 0.00   | 313    |   0.73 |   0    | 0.00   |   0    |   0    |    0 |   0    |   0    |
|  12 | Canara Bank                            | 20      |   1.42 | 0.09   | 76     |   1.28 |   0.14 | 8      |   1.69 |   0.35 |    3 |   2.99 |   2.7  |
|  13 | Capital Small Finance Bank Limited     | 2       |   0    | 0.00   | 2      |   0.01 |   0    | 25     |   0.06 |   0    |   12 |   0.05 |   0    |
|  14 | Catholic Syrian Bank Ltd               | 9       |   0.02 | 0.00   | 24     |   0.04 |   0    | 20     |   0.03 |   0    |    2 |   0    |   0    |
|  15 | Central Bank of India                  | 476     |   1.81 | 0.12   | 756    |   2.3  |   0.25 | 837    |   3.85 |   0.19 |  386 |   1.67 |   0    |
|  16 | Citibank N.A                           | 1,857   |   9.71 | 1.70   | 1,97 8 |   9.17 |   0.86 | 1,429  |   6.62 |   0.34 |  898 |   4.2  |   0.17 |
|  17 | City Union Bank Limited                | 0       |   0    | 0.00   | 281    |   0.93 |   0    | 219    |   0.58 |   0.01 |   65 |   0.25 |   0.07 |
|  18 | Corporation                            | 87      |   0.34 | 0.00   | 60     |   1.6  |   0    | 0.00   |   0    |   0    |    0 |   0    |   0    |

|    | Bank                                     |       |       |      |        |       |      |       |       |      |       |       |      |
|----|------------------------------------------|-------|-------|------|--------|-------|------|-------|-------|------|-------|-------|------|
| 19 | DBS Bank India Ltd.                      | 89    |  0.11 | 0    | 242    |  0.63 | 0    | 149   |  0.24 | 0.01 | 91    |  0.12 | 0    |
| 20 | DCB Bank Limited                         | 103   |  0.3  | 0.29 | 219    |  1.14 | 0.24 | 80    |  0.54 | 0.07 | 34    |  0.12 | 0.02 |
| 21 | Deutsche Bank Ag                         | 51    |  0.19 | 0.01 | 42     |  0.15 | 0    | 24    |  0.11 | 0    | 8     |  0.03 | 0.01 |
| 22 | Doha Bank Qsc                            | 1     |  0    | 0    | 0      |  0    | 0    | 1     |  0.01 | 0    | 0.00  |  0    | 0    |
| 23 | Equitas Small Finance Bank Limited       | 2     |  0    | 0    | 11     |  0.03 | 0    | 8     |  0.12 | 0.01 | 6     |  0.01 | 0    |
| 24 | ESAF Small Finance Bank Limited          | 3     |  0.05 | 0.02 | 1      |  0.28 | 0    | 3     |  0    | 0    | 0.00  |  0    | 0    |
| 25 | Federal Bank Ltd                         | 67    |  0.36 | 0.01 | 550    |  1.33 | 0    | 283   |  0.75 | 0    | 193   |  0.35 | 0.03 |
| 26 | Fincare Small Finance Bank Limited       | 11    |  0.13 | 0.01 | 9      |  0.02 | 0.01 | 10    |  0.02 | 0    | 0.00  |  0    | 0    |
| 27 | HDFC Bank Ltd.                           | 4,807 | 17.19 | 0.41 | 5,98 9 | 20.13 | 0.43 | 3,743 | 11.35 | 0.07 | 4,174 | 12.51 | 0.18 |
| 28 | Hongkong And Shanghai Banking Corpn.Ltd. | 2,888 |  9.43 | 8.06 | 3,62 3 | 10.1  | 6.55 | 2,577 |  7.88 | 5.8  | 2,011 |  4.44 | 3.76 |
| 29 | ICICI Bank Limited                       | 1540  |  8.03 | 0    | 2272   | 16.08 | 0.02 | 1009  | 28.21 | 0    | 3026  | 21.3  | 0.2  |
| 30 | IDBI Bank Limited                        | 1005  |  6.32 | 0.01 | 1847   | 10.07 | 0.96 | 1821  |  5.24 | 0.04 | 1385  |  3.78 | 0.01 |
| 31 | IDFC First Bank                          | 105   |  0.74 | 0    | 240    |  1.2  | 0.01 | 163   |  0.98 | 0    | 148   |  0.29 | 0.01 |

|    | Limited                                   |        |       |      |         |       |      |        |       |      |         |       |      |
|----|-------------------------------------------|--------|-------|------|---------|-------|------|--------|-------|------|---------|-------|------|
| 32 | Indian Bank                               | 85     |  0.78 | 0.02 | 153     |  1.52 | 0    | 75     |  7.53 | 0.49 | 65      |  0.24 | 0.05 |
| 33 | Indian Overseas Bank                      | 0      |  0    | 0    | 2       |  4.95 | 0    | 329    |  0.81 | 0.34 | 195     |  0.51 | 0    |
| 34 | Indusind Bank Ltd                         | 42     |  3.03 | 0.52 | 67      |  3.03 | 0.29 | 110    |  5.1  | 0.13 | 402     |  8.7  | 1.12 |
| 35 | Jana Small Finance Bank Limited           | 0      |  0    | 0    | 49      |  0.06 | 0    | 18     |  0.03 | 0    | 1       |  0.37 | 0    |
| 36 | JP Morgan Chase Bank National Association | 0      |  0    | 0    | 0       |  0    | 0    | 1      |  0.49 | 0.49 | 0.00    |  0    | 0    |
| 37 | Karnataka Bank Ltd                        | 64     |  0.22 | 0.12 | 164     |  0.37 | 0.16 | 155    |  0.96 | 0.22 | 0.00    |  0    | 0    |
| 38 | Karur Vysya Bank Ltd                      | 1      |  0.9  | 0.05 | 0       |  0    | 0    | 0.00   |  0    | 0    | 0.00    |  0    | 0    |
| 39 | Kotak Mahindra Bank Ltd.                  | 24,140 | 29.35 | 0.05 | 40,9 21 | 55.07 | 0.02 | 46,271 | 68.7  | 0.49 | 26,26 7 | 43.93 | 0.03 |
| 40 | Lakshmi Vilas Bank Ltd                    | 1      |  0.04 | 0    | 1       |  0.05 | 0.04 | 3      |  0.06 | 0    | 0.00    |  0    | 0    |
| 41 | Nainital Bank Ltd                         | 0      |  0    | 0    | 1       |  0.02 | 0.02 | 0.00   |  0    | 0    | 0.00    |  0    | 0    |
| 42 | NSDL Payments Bank Limited                | 0      |  0    | 0    | 0       |  0    | 0    | 0.00   |  0    | 0    | 1       |  0    | 0    |
| 43 | Oriental Bank of Commerce                 | 177    | 16.01 | 0    | 223     |  1.14 | 0.17 | 0.00   |  0    | 0    | 0.00    |  0    | 0    |
| 44 | Paytm Payments Bank Limited               | 3477   |  2.22 | 0.24 | 6       |  0.01 | 0    | 9      |  0.01 | 0    | 6       |  0.01 | 0    |
| 45 | Punjab and Sind                           | 0      |  0    | 0    | 24      |  0.05 | 0    | 65     |  0.4  | 0    | 80      |  0.17 | 0    |

|    | Bank                                |      |       |      |      |       |      |      |       |      |      |       |      |
|----|-------------------------------------|------|-------|------|------|-------|------|------|-------|------|------|-------|------|
| 46 | Punjab National Bank                |   19 |  0.17 | 0.02 |   50 |  0.26 | 0.05 |  474 |  2.01 | 0.1  |  175 |  0.57 | 0.03 |
| 47 | RBL Bank Limited                    |  138 |  2.56 | 0.28 |  348 |  2.41 | 0.13 |  268 |  1.55 | 0    |  234 |  7.05 | 0.08 |
| 48 | Shinhan Bank                        |    4 |  0.02 | 0    |    1 |  0.01 | 0    |    1 |  0.01 | 0    |    1 |  0.01 | 0    |
| 49 | South Indian Bank Ltd               |   91 |  0.48 | 0.01 |  341 |  0.76 | 0.02 |  456 |  2.68 | 0.1  |  269 |  1.51 | 0.02 |
| 50 | Standard Chartered Bank             |  645 |  2.65 | 0    |  830 | 16.04 | 0.07 |  407 |  5.04 | 0.01 | 1003 |  4.2  | 0.01 |
| 51 | State Bank of India                 | 1682 | 10.78 | 0.1  | 6004 | 26.69 | 7.7  | 4863 | 23.63 | 0.11 | 2195 | 16.63 | 0.17 |
| 52 | Suryoday Small Finance Bank Limited |    1 |  0    | 0    |    0 |  0    | 0    |    3 |  0    | 0    |    0 |  0    | 0    |
| 53 | Syndicate Bank                      |  147 |  0.52 | 0.03 |   31 |  0.23 | 0    |    0 |  0    | 0    |    0 |  0    | 0    |
| 54 | Tamilnad Mercantile Bank Ltd        |   10 |  0.19 | 0    |   24 |  0.11 | 0    |   16 |  0.37 | 0    |    9 |  0.03 | 0    |
| 55 | The Dhanalakshmi Bank Ltd           |    8 |  0.04 | 0    |   17 |  0.05 | 0    |   16 |  0.05 | 0    |    4 |  0.01 | 0    |
| 56 | UCO Bank                            |    7 |  0.1  | 0    |   16 |  0.05 | 0    |   13 |  0.1  | 0    |    0 |  0    | 0    |
| 57 | Ujjivan Small Finance Bank Limited  |    2 |  0.01 | 0.01 |   11 |  0.27 | 0.02 |    7 |  0.04 | 0    |    2 |  0.01 | 0    |
| 58 | Union Bank of India                 |   93 |  1.01 | 0    |  254 |  0.97 | 0.05 |  382 |  1.17 | 0    |  303 |  1.1  | 0    |
| 59 | United Bank of                      |   27 |  0.11 | 0    |    4 |  0.02 | 0    |    0 |  0    | 0    |    0 |  0    | 0    |

|    | India                              |        |        |       |         |        |       |         |        |       |         |        |      |
|----|------------------------------------|--------|--------|-------|---------|--------|-------|---------|--------|-------|---------|--------|------|
| 60 | Utkarsh Small Finance Bank Limited | 1      |   0.01 |  0    | 3       |   0.01 |  0    | 0.00    |   0    |  0    | 0.00    |   0    |  0   |
| 61 | Vijaya Bank                        | 1      |   0.18 |  0.1  | 0       |   0    |  0    | 0.00    |   0    |  0    | 0.00    |   0    |  0   |
| 62 | Yes Bank Ltd.                      | 16     |   0.61 |  0    | 8       |   9.43 |  2.42 | 282     |   0.7  |  0    | 148     |   0.26 |  0   |
|    | Grand Total                        | 52,304 | 149.42 | 15.18 | 73,3 86 | 244.01 | 24.78 | 73, 988 | 228.65 | 13.51 | 50, 242 | 167.03 | 11.7 |

Source: Reserve Bank of India