Lok Sabha Question No. 2415 (UNSTARRED), answered on 2021-03-09
Subject: Pending Consumer Cases
Ministry: CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION
Asked by: Mohanbhai Kalyanji Kundariya, Kaushal Kishore

## ORIGINAL IN HINDI

## Government of India Ministry of Consumer Affairs, Food and Public Distribution

## Department of Consumer Affairs

## LOK SABHA UNSTARRED QUESTION NO. 2415

TO BE ANSWERED ON 09.03.2021

## PENDING CONSUMER CASES

2415.  SHRI MOHANBHAI KALYANJI KUNDARIYA: SHRI KAUSHAL KISHORE: (OIH)

Will  the  Minister  of  CONSUMER  AFFAIRS,  FOOD  AND  PUBLIC  DISTRIBUTION miHkksDrk ekeys] [kk| vkSj lkoZtfud forj.k ea=h be pleased to state:

- (a) the number of cases pending for hearing before the Consumer Commissions across the country along with the details thereof, State-wise;
- (b) whether the Government has made any provision for quick disposal of the pending cases;
- (c) if so, the details thereof along with the reasons for pendency of the cases;
- (d) whether  vacancies  in  Consumer  Commission  is  one  of  the  reasons  for  pendency  of  the  said cases; and
- (e) if  so,  whether  the  Government  has  taken  any  action  to  fill  the  said  vacancies  and  the  details thereof?

## ANSWER

## miHkksDrk ekeys] [kk| vkSj lkoZtfud forj.k jkT; ea=h ¼Jh nkuos jkolkgsc nknkjko½

## THE MINISTER OF STATE CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION (SHRI DANVE RAOSAHEB DADARAO)

- (a) :  Details of cases pending in State Consumer Dispute Redressal Commissions State-wise is given at Annexure-A.

(b) to (e) : The new Consumer Protection Act 2019 provides for establishing Mediation Cells within the premises of Consumer Commissions to work as an Alternate Dispute Resolution (ADR) mechanism and cases may be referred to these Mediation Cells from Consumer Commissions if scope for early settlement  exists  and  parties  agree  for  it.      Section  38(7)  of  the  ibid Act  also  prescribes  that  every complaint shall be disposed of as expeditiously as possible and endeavour shall be made to decide the complaint within a period of three months from the date of receipt of notice by opposite party where the complaint does not require analysis or testing of commodities and within five months if it requires analysis or testing of commodities.

Under the provisions of the Consumer Protection Act, 2019, it is the responsibility of the State Governments to fill up the vacancies of President and Members in the State Commissions and District Commissions. The Central Government has been continuously taking up with the State Governments/UT Administrations for expeditious filling up of the existing and anticipated vacancies of President and Member of the Consumer Commissions.

## ANNEXURE  REFERRED  IN  REPLY  TO  PART  (a)  OF  LOK  SABHA  UNSTARRED QUESTION NO.2415 FOR 09.03.2021 REGARDING PENDING CONSUMER CASES.

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## STATUS OF PENDING CASES IN STATE COMMISSION AS ON 02.03.2021

|   S.No. | Commission(s)         |   Number of cases pending |
|---------|-----------------------|---------------------------|
|       1 | Andaman &Nicobar (UT) |                        10 |
|       2 | Andhra Pradesh        |                      1096 |
|       3 | Arunachal Pradesh     |                        30 |
|       4 | Assam                 |                       598 |
|       5 | Bihar                 |                      1920 |
|       6 | Chandigarh (UT)       |                       559 |
|       7 | Chhattisgarh          |                       370 |
|       8 | Daman &Diu (UT)       |                         1 |
|       9 | Delhi (UT)            |                     15844 |
|      10 | Goa                   |                       189 |
|      11 | Gujarat               |                      5129 |
|      12 | Haryana               |                      5421 |
|      13 | Himachal Pradesh      |                       592 |
|      14 | Jammu &Kashmir(UT)    |                      1723 |
|      15 | Jharkhand             |                      1452 |
|      16 | Karnataka             |                     10556 |
|      17 | Kerala                |                      5099 |
|      18 | Lakshadweep (UT)      |                         2 |
|      19 | Madhya Pradesh        |                     19845 |
|      20 | Maharashtra           |                     37486 |
|      21 | Manipur               |                        36 |
|      22 | Meghalaya             |                       100 |
|      23 | Mizoram               |                        37 |
|      24 | Nagaland              |                        22 |
|      25 | Odisha                |                      3799 |
|      26 | Puducherry (UT)       |                        65 |
|      27 | Punjab                |                       582 |
|      28 | Rajasthan             |                      4342 |
|      29 | Sikkim                |                         8 |
|      30 | Tamil Nadu            |                      4568 |
|      31 | Telangana             |                      3684 |
|      32 | Tripura               |                         5 |
|      33 | Uttar Pradesh         |                     39202 |
|      34 | Uttarakhand           |                      1594 |
|      35 | West Bengal           |                      4722 |