Lok Sabha Question No. 253 (UNSTARRED), answered on 2022-07-19
Subject: Kisan Call Centres
Ministry: AGRICULTURE AND FARMERS WELFARE
Asked by: Omprakash Bhupalsinh alias Pawan Rajenimbalkar, DNV Senthilkumar. S., Subhash Ramrao Bhamre, Bhavana Gawali (Patil), Supriya Sadanand Sule, Kuldeep Rai Sharma, Sunil Dattatray Tatkare

## GOVERNMENT OF INDIA MINISTRY OF AGRICULTURE AND FARMERS WELFARE DEPARTMENT OF AGRICULTURE AND FARMERS WELFARE

## LOK SABHA UNSTARREDQUESTION NO.253

TO BE ANSWERED ON THE 19 TH JULY, 2022

## KISAN CALL CENTRE

253. SHRI OMPRAKASH BHUPALSINH ALIAS PAWAN RAJENIMBALKAR:

DR. DNV SENTHILKUMAR. S.;

DR. SUBHASH RAMRAO BHAMRE:

SHRIMATIBHAVANA PUNDALIKRAOGAWALI:

SHRIMATI SUPRIYA SULE;

SHRI KULDEEP RAI SHARMA

SHRI SUNIL DATTATRAY TATKARE:

Will  the  Minister  of  AGRICULTURE  AND  FARMERS  WELFARE कृ ष  एवं  कसान  कयाण मंी be pleased to state:

- (a) the  number  of  Kisan  Call  Centres  approved  and  functional  in  various  States  of  the country;
- (b) the  details  of  the  number  of  farmers  benefited  by  thesaid  facilities  in  various  States including Maharashtra and the State/UT-wise details thereof ;
- (c) whether  thesaid  call  centres  are  sufficient  to  provide  adequate  information  to  the farmers  and  if  so,  the  details  thereof  and  the  steps  taken  by  the  Government  to strengthen these call centres;
- (d) whether the Government has any monitoring mechanism to evaluate the functioning of these call centres andthe details thereof;
- (e) whether  the  Government  is  contemplating  setting  up  more  such  centres  in  the backward areas of Maharashtra, Tamil Nadu and Andaman and Nicobar Islands and if so, the time by which these centres are likely to be established; and
- (f)  the  steps  taken  by  the  Government  to  sensitize  the  farmers  to  avail  the  benefit  of thesaid facilities

## ANSWER

MINISTER FOR AGRICULTURE AND FARMERSWELFARE कृ ष एवं कसान कयाण मंी (SHRI NARENDRA SINGH TOMAR)

- (a)  Twenty  one  (21)  Kisan  Call  Centres  arefunctioning  till  May  2022.  Presently,  the number of Centres is seventeen (17).State-wise and location -wise details are given in Annexure-IA  &  IB respectively.In  addition,  four  States/UTs  viz;  UT  of  Andaman  & Nicobar Islands, Karnataka, Kerala and Uttarakhand are running their own Kisan Call Centres.
- (b)  So far 1,70,73,829 numbers of farmers have been benefited by Kisan Call Centres in various  States  includingMaharashtra  and  other  States&Union  Territories.  State/UTwise numbers of benefited farmers are given in the Annexure-II.
- (c)  These  seventeen  Kisan  Call  Centres  across  the  country  and  the  State/UT  owned Kisan Call Centres are providing information to the farmers' queries received through phone calls in all the 22 official languages used by farmers across the country which are  sufficient  to  provide  adequate  information  to  the  farmers.  The  percentage  of answered calls is 95% on an average across the seventeen Centres.
- (d)  Government is having the following monitoring mechanisms to evaluate the functioning of Kisan Call Centres:
- i.  Daily, Weekly and Monthly Reports on call details with landed calls, answered calls, sector  wise  calls,  call  comparison  with  previous  months,  comparison  with  same period of previous years etc., are obtained from the service provider.
- ii. Regular  periodic  meetings  are  conducted  to  review  the  activities  of  Kisan  Call Centre and follow up actions are carried out as per the outcome of the meetings.
- iii.  State  Nodal  Officers  in  the  rank  of  Deputy  Director  from  the  Department  of Agriculture  of  State  governments  have  been nominated in all the States/UTs  who make frequent visits to the Kisan Call Centres and assess the functioning.
- iv.  Virtual Private Network  (VPN)  connections  have  provided  at  Department  of Agriculture & Farmers Welfare and State Agriculture Department (two each for big States and one each for small States and UTs) for virtual observation of Call Centre activities by sitting in the respective offices.
- v.  Surprise  and  pre-informed  physical  visits  to  the  Centres  are  made  by  officials  of Department of Agriculture & Farmers Welfare and State Agriculture Departments.
- vi.  Activities  of  Kisan  Call  Centres  are  reviewed  during  the  pre  seasonal  Zonal  Input Workshops held twice in a year.
- (e)  The  Call  Centres  located  atPune  for  Maharashtra,  Coimbatore  for  Tamil  Nadu  and Kolkata  for  Andaman  and  Nicobar  Island  are  catering  to  the  needs  of  farmers  of wholeofrespectiveStates/UT.Inaddition,  UT  of  Andaman  &Nicobarislands  has  its own Kisan Call Centre.

.

- (f) The Toll Free Number 1800-180-1551 of Kisan Call Centre is displayed in the official website of Department of Agriculture & Farmers Welfare and most of its attached and sub-ordinate offices. In addition, awareness is created during the Melas, Exhibitions, Trade Fairs, and Seminars etc., participated as well as sponsored by Department of Agriculture & Farmers Welfare and through Mass Media channels like Krishi Darshan, Kisan Vani etc.

ANNEXURE-IA State-wise and Location-wise details of Kisan Call Centres languages in which replies to  the  farmers  queries  are  given  at  different  locations  of  Kisan  Call  Centres  in  the country (from September 2018-May 2022)

|   Sl.No. | Location    | States/UTs           | Language                 |
|----------|-------------|----------------------|--------------------------|
|        1 | Agartala    | Tripura              | Bengali                  |
|        1 | Agartala    | Mizoram              | Mizo                     |
|        1 | Agartala    | Meghalaya            | Khasi, Garo              |
|        2 | Ahmadabad   | Gujarat              | Gujarati                 |
|        2 | Ahmadabad   | Dadra & Nagar Haveli | Gujarati                 |
|        2 | Ahmadabad   | Daman & Diu          | Gujarati/ Konkani        |
|        3 | Bengaluru   | Karnataka            | Kannada                  |
|        4 | Bhubaneswar | Odisha               | Oriya                    |
|        5 | Chandigarh  | Haryana              | Hindi                    |
|        5 | Chandigarh  | Punjab               | Punjabi                  |
|        5 | Chandigarh  | Chandigarh           | Punjabi                  |
|        6 | Coimbatore  | Tamil Nadu           | Tamil                    |
|        6 | Coimbatore  | Pondicherry          | Tamil                    |
|        7 | Guntur      | Andhra Pradesh       | Telugu                   |
|        8 | Guwahati    | Arunachal Pradesh    | Hindi /Adi               |
|        8 | Guwahati    | Assam                | Assamese                 |
|        8 | Guwahati    | Manipur              | Manipuri                 |
|        8 | Guwahati    | Nagaland             | Nagamese                 |
|        9 | Hyderabad   | Telangana            | Telugu                   |
|       10 | Jabalpur    | Madhya Pradesh       | Hindi                    |
|       11 | Jaipur      | Delhi                | Hindi                    |
|       11 | Jaipur      | Rajasthan            | Hindi                    |
|       12 | Jammu       | Jammu & Kashmir      | Dogri, Kashmiri          |
|       12 | Jammu       | Leh & Ladakh         | Dogri, Kashmiri          |
|       13 | Kanpur      | Uttar Pradesh        | Hindi                    |
|       14 | Kolkata     | West Bengal,         | Bengali                  |
|       14 | Kolkata     | Sikkim               | Sikkimese, Nepali, Hindi |
|       14 | Kolkata     | Andaman & Nicobar    | Bengali, Tamil, Hindi    |
|       15 | Pant Nagar  | Uttarakhand          | Hindi                    |
|       16 | Patna       | Bihar                | Hindi                    |
|       17 | Pune        | Maharashtra          | Marathi                  |
|       17 | Pune        | Goa                  | Konkani; Marathi         |
|       18 | Raipur      | Chhattisgarh         | Hindi                    |
|       19 | Ranchi      | Jharkhand            | Hindi                    |
|       20 | Solan       | Himachal Pradesh     | Hindi                    |
|       21 |             | Kerala               | Malayalam                |
|       21 | Trivandrum  | Lakshadweep          | Malayalam                |

## ANNEXURE-IB State-wise and Location-wise details of Kisan Call Centres languages in which replies to  the  farmers  queries  are  given  at  different  locations  of  Kisan  Call  Centres  in  the country (From June 2022)

| Sl. No.   | Location    | States/UTs           | Language                 |
|-----------|-------------|----------------------|--------------------------|
| 1         | Agartala    | Tripura              | Bengali                  |
| 1         | Agartala    | Mizoram              | Mizo                     |
| 1         | Agartala    | Meghalaya            | Khasi, Garo              |
| 2         | Ahmadabad   | Gujarat              | Gujarati                 |
| 2         | Ahmadabad   | Dadra & Nagar Haveli | Gujarati                 |
| 2         | Ahmadabad   | Daman & Diu          | Gujarati/ Konkani        |
| 3         | Bengaluru   | Karnataka            | Kannada                  |
| 4         | Bhubaneswar | Odisha               | Oriya                    |
| 5         | Chandigarh  | Haryana              | Hindi                    |
| 5         | Chandigarh  | Punjab               | Punjabi                  |
| 5         | Chandigarh  | Chandigarh           | Punjabi                  |
| 6         | Coimbatore  | Tamil Nadu           | Tamil                    |
| 6         | Coimbatore  | Pondicherry          | Tamil                    |
|           |             | Trivandrum           | Malayalam                |
| 7         | Guwahati    | Lakshadweep          | Malayalam                |
| 7         | Guwahati    | Arunachal Pradesh    | Hindi /Adi               |
| 7         | Guwahati    | Assam                | Assamese                 |
| 7         | Guwahati    | Manipur              | Manipuri                 |
|           |             | Nagaland             | Nagamese                 |
| 8         | Hyderabad   | Telangana            | Telugu                   |
|           | Guntur      | Andhra Pradesh       | Telugu                   |
| 9         | Jabalpur    | Madhya Pradesh       | Hindi                    |
| 10        | Jaipur      | Delhi                | Hindi                    |
| 10        | Jaipur      | Rajasthan            | Hindi                    |
| 11        | Jammu       | Jammu & Kashmir      | Dogri, Kashmiri          |
| 12        | Kanpur      | Leh & Ladakh         | Dogri, Kashmiri          |
| 12        | Kanpur      | Uttar Pradesh        | Hindi                    |
| 12        | Pant Nagar  | Uttarakhand          | Hindi                    |
| 13        | Kolkata     | West Bengal,         | Bengali                  |
| 13        | Kolkata     | Sikkim               | Sikkimese, Nepali, Hindi |
| 14        |             | Andaman & Nicobar    | Bengali, Tamil, Hindi    |
| 14        | Patna       | Bihar                | Hindi                    |
|           | Ranchi      | Jharkhand            | Hindi                    |
| 15        | Pune        | Maharashtra          | Marathi                  |
| 15        | Pune        | Goa                  | Konkani; Marathi         |
| 16        | Raipur      | Chhattisgarh         | Hindi                    |
| 17        | Solan       | Himachal Pradesh     | Hindi                    |

ANNEXURE-II

State-wise numbers of farmers benefited through Kisan Call Centres since inception in 2004:

| Sl. No.   | State/UT                      | Number of Farmers Benefited   |
|-----------|-------------------------------|-------------------------------|
| 1         | Andaman & Nicobar             | 2,171                         |
| 2         | Andhra Pradesh                | 403,014                       |
| 3         | Arunachal Pradesh             | 8,176                         |
| 4         | Assam                         | 127,193                       |
| 5         | Bihar                         | 674,635                       |
| 6         | Chandigarh                    | 1,223                         |
| 7         | Chhattisgarh                  | 227,975                       |
| 8         | Dadra & Nagar Haveli          | 600                           |
| 9         | Daman & Diu                   | 197                           |
| 10        | Delhi                         | 230,664                       |
| 11        | Goa                           | 1,575                         |
| 12        | Gujarat                       | 835,854                       |
| 13        | Haryana                       | 619,630                       |
| 14        | Himachal Pradesh              | 177,257                       |
| 15        | Jammu & Kashmir, Leh & Ladakh | 370,781                       |
| 16        | Jharkhand                     | 120,797                       |
| 17        | Karnataka                     | 795,063                       |
| 18        | Kerala                        | 143,806                       |
| 19        | Ladakh                        | 00                            |
| 20        | Lakshadweep                   | 306                           |
| 21        | Madhya Pradesh                | 1,590,862                     |
| 22        | Maharashtra                   | 1,502,308                     |
| 23        | Manipur                       | 4,848                         |
| 24        | Meghalaya                     | 8,211                         |
| 25        | Mizoram                       | 1,985                         |
| 26        | Nagaland                      | 3,147                         |
| 27        | Odisha                        | 725,204                       |
| 28        | Puducherry                    | 3,377                         |
| 29        | Punjab                        | 564,190                       |
| 30        | Rajasthan                     | 1,663,957                     |
| 31        | Sikkim                        | 10,537                        |
| 32        | Tamil Nadu                    | 469,533                       |
| 33        | Telangana                     | 419,949                       |
| 34        | Tripura                       | 15,752                        |
| 35        | Uttar Pradesh                 | 3,898,956                     |
| 36        | Uttarakhand                   | 421,118                       |
| 37        | West Bengal,                  | 1,028,978                     |
|           | Total                         | 17,073,829                    |

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