Lok Sabha Question No. 3349 (UNSTARRED), answered on 2022-03-23
Subject: Services in CSC
Ministry: ELECTRONICS AND INFORMATION TECHNOLOGY
Asked by: C. Lalrosanga

## GOVERNMENT OF INDIA MINISTRY OF ELECTRONICS AND INFORMATION TECHNOLOGY

## LOK SABHA UNSTARRED QUESTION NO. 3349

TO BE ANSWERED ON: 23.03.2022

## SERVICES IN CSC

## 3349    SHRI C. LALROSANGA:

Will the Minister of MINISTER OF ELECTRONICS AND INFORMATION TECHNOLOGY be pleased to state:

- (a)  whether  it  is  true  that  three  lakh  Common  Service  Centres  (CSC)  were  set  up  under  the  Digital  India Programme plan which are delivering services like registrations for Aadhaar Cards, Pan Cards, Booking of Train Tickets, Checking of bank balance, etc;
- (b) if so, the details thereof;
- (c) the details of the States which are covered by CSC and the manner in which the rural population is getting benefitted from it; and
- (d) the details of the CSCs in the North Eastern States?

## ANSWER

## MINISTER OF STATE FOR ELECTRONICS AND INFORMATION TECHNOLOGY (SHRI RAJEEV CHANDRASEKHAR)

(a), b) and (c):Yes, Sir.  Ministry of Electronics and Information Technology (MeitY) has implemented the network of Common Services Centres (CSC) under the Digital India Programme. CSC is an important way of extending governance in public services to every citizen. The CSC scheme envisages setting up of at-least one  CSC  in  each  of  2.50  lakh  Gram  Panchayats  (GPs)  across  the  country,  for  delivery  of  various Government-to-Citizen  (G2C)  and  other  citizen-centric  e-Services  to  citizens.  It  is  a  self-sustainable entrepreneurship  model  which  is  run  by  Village  Level  Entrepreneurs  (VLEs).  The  number  and  kind  of services being provided currently through CSCs are at Annexure-I .

As  on  February  2022,  total  4,63,705  CSCs  are  operational  across  all  states  &  Union  Territories  of  the country, out of which, total 3,63,887 CSCs are operational at Gram Panchayat (GP) level. The list of number of CSCs in the country (State/UT-wise) including North Eastern States, is enclosed at Annexure-II.

- (d): The details of the CSCs in the North Eastern States are at Annexure-III.

*******

## Annexure-I

| List of Services offered through CSCs   | List of Services offered through CSCs    | List of Services offered through CSCs   | List of Services offered through CSCs                                                         |
|-----------------------------------------|------------------------------------------|-----------------------------------------|-----------------------------------------------------------------------------------------------|
| SL NO.                                  | CONTENTS                                 | SL NO.                                  | CONTENTS                                                                                      |
| 1                                       | Aadhaar Services                         | 5                                       | Educational Services                                                                          |
| 1.1                                     | Aadhaar Services - Generation of Aadhaar | 5.1                                     | Education Services - Digital Literacy                                                         |
| 1.2                                     | Aadhaar Services - E-KYC& Authentication | 5.2                                     | Various On-line courses of NIELIT &NIOS, various courses of IGNOU, IITs, Private Universities |
| 1.3                                     | Aadhaar Services - Aadhaar Printing      | 5.3                                     | Various courses of CSC Academy                                                                |
| 1.4                                     | Aadhaar Updates (UCL)                    | 6                                       | Legal Services                                                                                |
| 2                                       | Central G2C Services -PM Welfare Schemes | 6.1                                     | Tele-Legal Consultation Services                                                              |
| 2.1                                     | Ayushman Bharat Yojana                   | 6.2                                     | E-Courts Services                                                                             |
| 2.2                                     | PM FasalBimaYojana                       | 7                                       | Financial Inclusion Services                                                                  |
| 2.3                                     | PM - Ujjwala Scheme (LPG Booking)        | 7.1                                     | Financial Inclusion - Banking Services                                                        |
| 2.4                                     | PM - Shram Yogi Maan-dhanYojana          | 7.2                                     | Financial Inclusion - DigiPay (AEPS)                                                          |
| 2.5                                     | PM - KisanMaan-dhanYojana                | 7.3                                     | Financial Inclusion - Insurance Services                                                      |
| 2.6                                     | PM - KisanSammanNidhiYojana              | 7.4                                     | Financial Inclusion - NPS &APY                                                                |
| 2.7                                     | PM - Merchant Pension Yojana             | 7.5                                     | Financial Inclusion - Fastag Services                                                         |
| 2.8                                     | PM - Kisan Credit Cards Yojana           | 7.6                                     | Financial Inclusion - CIBIL Registrations                                                     |
| 2.9                                     | PM - SVA NidhiYojana                     | 8                                       | Tours &Travels                                                                                |
| 2.1                                     | E-Shram Registrations                    | 8.1                                     | Tours &Travels - IRCTC Services                                                               |
| 3                                       | Other Central G2C Services               | 8.2                                     | Tours &Travels - Other Services                                                               |
| 3.1                                     | Election Commission Services             | 9                                       | Utility Bill Payment Services                                                                 |
| 3.2                                     | Passport Application                     | 9.1                                     | Utility Bill Payment - Bharat Bill Payment System (BBPS)                                      |
| 3.3                                     | PAN Application                          | 9.2                                     | Utility Services - Electricity Bill Payment                                                   |
| 3.4                                     | Swachh Bharat Abhiyan                    | 9.3                                     | Utility Services - Water Bill Payment                                                         |
| 3.5                                     | FSSAI Registration/Licence               | 9.4                                     | Utility Services - LPG Booking                                                                |
| 3.6                                     | JeevanPramaan                            | 10                                      | Healthcare Services                                                                           |
| 3.7                                     | UdyamJyotiParichay                       | 10.1                                    | Healthcare Services - Tele-Medicine                                                           |
| 3.8                                     | Recruitment Applications through CSCs    | 10.2                                    | Healthcare Services - Medicine Sales                                                          |
| 4                                       | State G2C Services                       | 10.3                                    | Healthcare Services - StreeSwabhiman                                                          |
| 4.1                                     | E-District Services                      | 11                                      | Other B2C / B2B Services                                                                      |
| 4.2                                     | PDS Services                             | 11.1                                    | Grameen E-Store                                                                               |
| 4.3                                     | Labour Registration Services             | 11.2                                    | Other Services - Products Distribution                                                        |
| 4.4                                     | E-Stamp                                  | 11.3                                    | Other Services - Agriculture Services                                                         |
| 4.5                                     | E-Vahan - Sarathi Transport Services     | 11.4                                    | Other Services - Mobile/DTH Recharge                                                          |

|   4.6 | Himachal SwasthyaBimaYojana (HIMCARE)           |   11.5 | Other Services - IT Return Filing      |
|-------|-------------------------------------------------|--------|----------------------------------------|
|   4.7 | Other State G2C Services - Recruitment Services |   11.6 | Other Services - Diginame              |
|   4.8 | Other State G2C Services - Municipal Services   |   12   | Skill Development                      |
|   4.9 | Other State G2C Services - SwasthaBima          |   12.1 | Skill Development: Schemes and Courses |
|   4.1 | Other State G2C Services - FasalBimaYojana      |   12.2 | Skill Development - Job Portals        |

## Annexure-II

| STATE/UT-WISE STATUS OF ROLL OUT CSCs 28 FEBRUARY, 2022   | STATE/UT-WISE STATUS OF ROLL OUT CSCs 28 FEBRUARY, 2022   | STATE/UT-WISE STATUS OF ROLL OUT CSCs 28 FEBRUARY, 2022   |
|-----------------------------------------------------------|-----------------------------------------------------------|-----------------------------------------------------------|
| State/UT                                                  | Functional CSCs (Urban+Rural)                             | Functional CSCs at GP                                     |
| Andhra Pradesh                                            | 8960                                                      | 6639                                                      |
| Arunachal Pradesh                                         | 144                                                       | 103                                                       |
| Assam                                                     | 9852                                                      | 8983                                                      |
| Bihar                                                     | 47755                                                     | 42626                                                     |
| Chhattisgarh                                              | 18238                                                     | 14535                                                     |
| Goa                                                       | 143                                                       | 94                                                        |
| Gujarat                                                   | 12337                                                     | 8466                                                      |
| Haryana                                                   | 19370                                                     | 13614                                                     |
| Himachal Pradesh                                          | 4879                                                      | 4288                                                      |
| Jharkhand                                                 | 18206                                                     | 15559                                                     |
| Karnataka                                                 | 11023                                                     | 7352                                                      |
| Kerala                                                    | 6144                                                      | 4772                                                      |
| Madhya Pradesh                                            | 39828                                                     | 30033                                                     |
| Maharashtra                                               | 46716                                                     | 35848                                                     |
| Manipur                                                   | 953                                                       | 788                                                       |
| Meghalaya                                                 | 882                                                       | 775                                                       |
| Mizoram                                                   | 337                                                       | 235                                                       |
| Nagaland                                                  | 506                                                       | 351                                                       |
| Odisha                                                    | 14715                                                     | 12795                                                     |
| Punjab                                                    | 10829                                                     | 7523                                                      |
| Rajasthan                                                 | 20052                                                     | 16187                                                     |
| Sikkim                                                    | 72                                                        | 56                                                        |
| Tamil Nadu                                                | 11091                                                     | 7317                                                      |
| Telangana                                                 | 5775                                                      | 3933                                                      |
| Tripura                                                   | 1621                                                      | 1391                                                      |
| Uttar Pradesh                                             | 112276                                                    | 88451                                                     |
| Uttarakhand                                               | 8413                                                      | 6143                                                      |
| West Bengal                                               | 20921                                                     | 18802                                                     |

| State Total      |   452038 |   357659 |
|------------------|----------|----------|
| Andaman &Nicobar |       50 |       29 |
| Chandigarh       |      132 |        6 |
| Dadra &NH, D&D   |       75 |       50 |
| Delhi            |     4159 |      228 |
| Jammu &Kashmir   |     6927 |     5694 |
| Ladakh           |      109 |       98 |
| Lakshadweep      |       12 |       12 |
| Puducherry       |      203 |      111 |
| UT Total         |    11667 |     6228 |
| GRAND TOTAL      |   463705 |   363887 |

| NORTH EASTERN STATES - ROLL OUT CSCs 28 FEBRUARY, 2022   | NORTH EASTERN STATES - ROLL OUT CSCs 28 FEBRUARY, 2022   | NORTH EASTERN STATES - ROLL OUT CSCs 28 FEBRUARY, 2022   |
|----------------------------------------------------------|----------------------------------------------------------|----------------------------------------------------------|
|                                                          | Functional CSCs (Urban+Rural)                            | Functional CSCs at GP                                    |
| State/UT                                                 | 28 Feb'22                                                | 28 Feb'22                                                |
| Arunachal Pradesh                                        | 144                                                      | 103                                                      |
| Assam                                                    | 9852                                                     | 8983                                                     |
| Manipur                                                  | 953                                                      | 788                                                      |
| Meghalaya                                                | 882                                                      | 775                                                      |
| Mizoram                                                  | 337                                                      | 235                                                      |
| Nagaland                                                 | 506                                                      | 351                                                      |
| Sikkim                                                   | 72                                                       | 56                                                       |
| Tripura                                                  | 1621                                                     | 1391                                                     |
| GRAND TOTAL                                              | 14367                                                    | 12682                                                    |

## Annexure-III