Lok Sabha Question No. 3245 (UNSTARRED), answered on 2023-03-21
Subject: Sugamya Bharat App
Ministry: SOCIAL JUSTICE AND EMPOWERMENT
Asked by: Shashi Tharoor

## GOVERNMENT OF INDIA MINISTRY OF SOCIAL JUSTICE AND EMPOWERMENT DEPARTMENT OF EMPOWERMENT OF PERSONS WITH DISABILITIES

## LOK SABHA

UNSTARRED QUESTION No. 3245 TO BE ANSWERED ON 21.03.2023

## SUGAMYA BHARAT APP

## 3245. DR. SHASHI THAROOR:

Will the Minister of SOCIAL JUSTICE AND EMPOWERMENT be pleased to state:

- (a) whether over half of accessibility related complaints are pending in the Sugamya Bharat App (as of December 2022), which enables seniors and persons with disabilities to report issues with accessibility in any infrastructure, modes of transportation or buildings;
- (b) if so, the details thereof;
- (c) the details of the total number of complaints filed/solved/unresolved since 2021, State-wise; and
- (d)  whether  the  Government  intends  to  implement  changes  to  the  procedures  for  resolving complaints and establish deadlines to ensure that the complaints are resolved in a prompt manner and if so, the details thereof?

## ANSWER

## MINISTER OF STATE FOR SOCIAL JUSTICE AND EMPOWERMENT

## (SUSHRI PRATIMA BHOUMIK)

- (a) and (b): As on 02.03.2023, total 1367 complaints have been registered, out of which 539 have been  closed  by  Project  monitoring  Unit  as  those  were  inappropriate  and  828  have  been forwarded to the concerned authority for redressal. Out of the 828 forwarded complaints, 545 complaints  have  been  acknowledged  by  the  concerned  authorities,  179  have  been  resolved despite 649 complaints are still pending for resolution.
- (c): State-wise details of the total number of complaints filed/solved/unresolved since 2021 are attached as Annexure-I .
- (d) As  the  section  45  of  the  RPwD  Act,  2016regarding  'Time  limit  for  making  existing infrastructure  and  premises  accessible  and  action  for  that  purpose'  provisions  that  (1)  All existing public buildings shall be made accessible in accordance with the rules formulated by the Central  Government within a period not  exceeding  five  years  from  the  date  of  notification  of such rules: Provided that the Central Government may grant extension of time to the States on a case to case basis for adherence to this provision depending on their state of preparedness and other related parameters.(2) The  appropriate  Government  and  the  local  authorities shall formulate  and  publish  an  action  plan  based  on  prioritization,  for  providing  accessibility  in  all their buildings and spaces providing essential services such as all primary health centers, civil hospitals, schools, railway stations and bus stops. Government of India is coordinating with State Government/Authorities under the act for resolving the complaints at the earliest.

## Annexure I

Statement referred to in parts (b) and (c) of the Lok Sabha Unstarred Question No. 3245 raised by DR. SHASHI THAROOR for 21.03.2023regarding 'Sugamya Bharat App'

State-wise details of the total number of complaints filed/solved/unresolved since 2021

| Sr. No.   | State/UTs                   |   Total Complaints Received | Closed by PMU   |   Forwarded by PMU |   Acknowledged by appropriate authority | No.of complaints Resolved   |   No.of complaints Pending to be Resolved |
|-----------|-----------------------------|-----------------------------|-----------------|--------------------|-----------------------------------------|-----------------------------|-------------------------------------------|
| 1         | Andaman And Nicobar Islands |                           3 | 2               |                  1 |                                       0 |                             |                                         1 |
| 2         | Andhra Pradesh              |                          39 | 20              |                 19 |                                      16 | 11                          |                                         8 |
| 3         | Assam                       |                          11 | 10              |                  1 |                                       0 |                             |                                         1 |
| 4         | Bihar                       |                          56 | 44              |                 12 |                                       4 | 4                           |                                         8 |
| 5         | Chandigarh                  |                          12 |                 |                 12 |                                       5 |                             |                                        12 |
| 6         | Chhattisgarh                |                           8 | 7               |                  1 |                                       0 |                             |                                         1 |
| 7         | Delhi                       |                         157 | 47              |                110 |                                      56 | 38                          |                                        72 |
| 8         | Goa                         |                           1 |                 |                  1 |                                       1 | 1                           |                                         0 |
| 9         | Gujarat                     |                         465 | 56              |                409 |                                     385 | 58                          |                                       351 |
| 10        | Haryana                     |                          43 | 24              |                 19 |                                       4 | 3                           |                                        16 |
| 11        | Himachal Pradesh            |                           5 | 4               |                  1 |                                       0 |                             |                                         1 |
| 12        | Jammu And Kashmir           |                          13 | 3               |                 10 |                                       6 | 6                           |                                         4 |
| 13        | Jharkhand                   |                          23 | 17              |                  6 |                                       3 | 4                           |                                         2 |
| 14        | Karnataka                   |                          43 | 18              |                 25 |                                       1 |                             |                                        25 |
| 15        | Kerala                      |                          23 | 12              |                 11 |                                       2 | 2                           |                                         9 |
| 16        | Madhya Pradesh              |                          60 | 40              |                 20 |                                       7 | 5                           |                                        15 |
| 17        | Maharashtra                 |                         115 | 83              |                 32 |                                       3 | 15                          |                                        17 |
| 18        | Manipur                     |                           2 | 2               |                  0 |                                       0 |                             |                                         0 |
| 19        | Meghalaya                   |                           6 | 6               |                  0 |                                       0 |                             |                                         0 |
| 20        | New Delhi                   |                           2 |                 |                  2 |                                       0 |                             |                                         2 |
| 21        | Odisha                      |                          19 | 11              |                  8 |                                       7 | 7                           |                                         1 |
| 22        | Puducherry                  |                           2 |                 |                  2 |                                       0 |                             |                                         2 |
| 23        | Punjab                      |                          15 | 7               |                  8 |                                       3 |                             |                                         8 |
| 24        | Rajasthan                   |                          40 | 22              |                 18 |                                       5 | 4                           |                                        14 |
| 25        | Sikkim                      |                           3 | 3               |                  0 |                                       0 |                             |                                         0 |
| 26        | Tamil Nadu                  |                          37 | 14              |                 23 |                                      11 | 8                           |                                        15 |
| 27        | Telangana                   |                          26 | 9               |                 17 |                                       9 | 6                           |                                        11 |
| 28        | Uttar Pradesh               |                          98 | 51              |                 47 |                                      12 | 6                           |                                        41 |
| 29        | Uttarakhand                 |                          10 | 5               |                  5 |                                       3 |                             |                                         5 |
| 30        | West Bengal                 |                          30 | 22              |                  8 |                                       2 | 1                           |                                         7 |
|           | Total                       |                        1367 | 539             |                828 |                                     545 | 179                         |                                       649 |