Lok Sabha Question No. 3608 (UNSTARRED), answered on 2023-03-22
Subject: Functional Common Service Centres
Ministry: ELECTRONICS AND INFORMATION TECHNOLOGY
Asked by: Jayadev Galla

## GOVERNMENT OF INDIA MINISTRY OF ELECTRONICS AND INFORMATION TECHNOLOGY

## LOK SABHA

## UNSTARRED QUESTION NO. 3608

TO BE ANSWERED ON: 22.03.2023

## FUNCTIONAL COMMON SERVICE CENTRES

## 3608.  SHRI JAYADEV GALLA:

Will  the  MINISTER  OF  ELECTRONICS  AND  INFORMATION  TECHNOLOGY  be pleased to state:

(a) the details of data of functional Common Service Centres (CSCs) throughout the country along  with  the  number  of  services  provided  until  now  based  on  provision  of  Certificates Financial Inclusion, DTP, Photocopying, Telecom (Mobile recharge), Miscellaneous services and Internet (Web surfing), particularly in Andhra Pradesh, district-wise;

- (b) whether Village Level Entrepreneurs (VLEs) under the scheme earn revenue by providing these services;
- (c) if so, the average revenue earned per CSC classified, State/UT-wise including the districtwise details for the State of Andhra Pradesh;
- (d) whether the Government is providing monetary support to the VLEs for their service;
- (e) if so, the details thereof along with the monetary support provided, State/UT-wise;
- (f)  whether  there  exists  a  formal  redressal  mechanism  for  CSCs  not  performing  their functions; and

(g)  if  so,  the  details  thereof  along  with  the  number  of  complaints  received  under  such mechanism and if not, the reasons therefor?

## ANSWER

## MINISTER OF STATE FOR ELECTRONICS AND INFORMATION TECHNOLOGY (SHRI RAJEEV CHANDRASEKHAR)

(a):  As  on  31  January,  2023,  the  total  number  of  functional  CSCs  across  the  country  was 5,23,208, including 4,15,228 CSCs functional at the Gram Panchayat (GP) level. The district wise details of functional CSCs throughout the country, including in Andhra Pradesh, are at Annexure-I.Over  400  services  are  being  delivered  through  CSCs  across  the  country, including  in  Andhra  Pradesh.  These  includes  government  services,  financial  services  and services related to Aadhaar, various social welfare schemes, education, telemedicine, travel bookings, utility payments, etc. The details of various services being provided through CSCs across the country, including Andhra Pradesh, are at Annexure-II.

CSCs are run on a self-sustainable basis by Village Level Entrepreneurs (VLEs), and CSC eGovernance  Service  India  Limited  ('CSC  SPV'),  a  company,  makes  available  services through  CSCs.  The  VLE  is  responsible  for  operating  the  CSC  and  meeting  its  business expenses. It is the choice of the VLE to provide other services that are not available on CSC SPV's Digital Seva Portal, such as services related to desktop publishing (DTP) course, photo copying and Internet (web surfing).

(b)  and  (c):  CSC  SPV  has  apprised  that  VLEs  operating  CSCs  are  entrepreneurs  and  their income is dependent on the services provided by them, for which they receive a prescribed amount of commission from the citizen for delivery of services. The revenue-sharing between CSC SPV and VLEs is in the ratio 20:80.

(d) and (e): No monetary support is provided by the Government to VLEs.

(f) and (g): CSC SPV has apprised that the users of CSCs may lodge their grievances through the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) portal of the Government of India. The details of grievances received by CSC SPV and their disposal are as follows, as on 17.3.2023:

- (i) Grievances received: 7,074; and

(ii) Grievances disposed of: 7,044.

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## State- and Union-territory-wise number of CSCs

(as on 31.1.2023)

| S.N.   | State/Union territory                    | Total number of CSCs (urban andrural)   | Functional CSCs at the Gram Panchayat level   |
|--------|------------------------------------------|-----------------------------------------|-----------------------------------------------|
| 1      | Andhra Pradesh                           | 10,148                                  | 7,556                                         |
| 2      | Arunachal Pradesh                        | 211                                     | 158                                           |
| 3      | Assam                                    | 12,606                                  | 11,517                                        |
| 4      | Bihar                                    | 54,356                                  | 48,660                                        |
| 5      | Chhattisgarh                             | 19,143                                  | 15,305                                        |
| 6      | Goa                                      | 234                                     | 174                                           |
| 7      | Gujarat                                  | 15,669                                  | 10,998                                        |
| 8      | Haryana                                  | 19,585                                  | 13,729                                        |
| 9      | Himachal Pradesh                         | 5,225                                   | 4,594                                         |
| 10     | Jharkhand                                | 21,674                                  | 18,958                                        |
| 11     | Karnataka                                | 9,655                                   | 6,317                                         |
| 12     | Kerala                                   | 7,479                                   | 5,833                                         |
| 13     | Madhya Pradesh                           | 44,406                                  | 33,696                                        |
| 14     | Maharashtra                              | 57,024                                  | 44,422                                        |
| 15     | Manipur                                  | 958                                     | 780                                           |
| 16     | Meghalaya                                | 954                                     | 849                                           |
| 17     | Mizoram                                  | 419                                     | 286                                           |
| 18     | Nagaland                                 | 518                                     | 359                                           |
| 19     | Odisha                                   | 17,395                                  | 15,273                                        |
| 20     | Punjab                                   | 11,211                                  | 7,799                                         |
| 21     | Rajasthan                                | 23,553                                  | 19,098                                        |
| 22     | Sikkim                                   | 112                                     | 96                                            |
| 23     | Tamil Nadu                               | 14,510                                  | 9,786                                         |
| 24     | Telangana                                | 7,100                                   | 5,098                                         |
| 25     | Tripura                                  | 1,856                                   | 1,577                                         |
| 26     | Uttar Pradesh                            | 1,20,076                                | 95,579                                        |
| 27     | Uttarakhand                              | 9,450                                   | 7,007                                         |
| 28     | West Bengal                              | 25,448                                  | 23,026                                        |
| 29     | Andaman and Nicobar Islands              | 91                                      | 63                                            |
| 30     | Chandigarh                               | 133                                     | 10                                            |
| 31     | Dadra and Nagar Haveli and Daman and Diu | 106                                     | 72                                            |
| 32     | Delhi                                    | 4,233                                   | 176                                           |
| 33     | Jammu and Kashmir                        | 7,284                                   | 6,125                                         |
| 34     | Ladakh                                   | 101                                     | 88                                            |
| 35     | Lakshadweep                              | 10                                      | 10                                            |
| 36     | Puducherry                               | 275                                     | 154                                           |
|        | Total                                    | 5,23,208                                | 4,15,228                                      |

Source: CSCe-Governance Service India Limited

## Details of services offered through CSCs

S.no. Service

Annexure-II

| 1       | Aadhaar services                                                                                                                                                                                     |
|---------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| 1.1     | Aadhaar generation                                                                                                                                                                                   |
| 1.2     | E-KYC and authentication services                                                                                                                                                                    |
| 1.3     | Aadhaar printing                                                                                                                                                                                     |
| 1.4     | Aadhaar updates (UCL)                                                                                                                                                                                |
| 2       | Central Government to Citizen services                                                                                                                                                               |
| 2.1     | Ayushman Bharat Yojana related services                                                                                                                                                              |
| 2.2     | Pradhan Mantri FasalBima Yojana related services                                                                                                                                                     |
| 2.3     | Pradhan Mantri Ujjwala Scheme related services                                                                                                                                                       |
| 2.4     | Pradhan Mantri Shram Yogi Maandhan Yojana related services                                                                                                                                           |
| 2.5     | Pradhan MantriKisanMaandhan Yojana related services                                                                                                                                                  |
| 2.6     | Pradhan Mantri Kisan Samman Nidhi Yojana related services                                                                                                                                            |
| 2.7     | Pradhan Mantri Merchant Pension Yojana related services                                                                                                                                              |
| 2.8     | Pradhan Mantri Kisan Credit Card Yojana related services                                                                                                                                             |
| 2.9     | Pradhan MantriStreet Vendor'sAtmaNirbhar related services                                                                                                                                            |
| 2.10    | E-Shram registrations                                                                                                                                                                                |
| 2.11    | Election Commission related services                                                                                                                                                                 |
| 2.12    | Passport applications                                                                                                                                                                                |
| 2.13    | Income-tax (Permanent Account Number) applications                                                                                                                                                   |
| 2.14    | Swachh Bharat Abhiyan related services                                                                                                                                                               |
| 2.15    | Food Safety and Standards Authority of India registration/licence                                                                                                                                    |
| 2.16    | Jeevan Pramaan related services                                                                                                                                                                      |
| 2.17    | Udyam Jyoti Parichay related services                                                                                                                                                                |
| 2.18    | Submission of recruitment applications                                                                                                                                                               |
| 3       | State Government to Citizen services                                                                                                                                                                 |
| 3.1     | E-District services                                                                                                                                                                                  |
| 3.2     | Public Distribution System related services                                                                                                                                                          |
| 3.3     | Labour registration services                                                                                                                                                                         |
| 3.4     | E-Stamping related services                                                                                                                                                                          |
| 3.5     | Vehicle registrationand driving licenses applications                                                                                                                                                |
| 3.6     | Recruitment services                                                                                                                                                                                 |
| 3.8     |                                                                                                                                                                                                      |
|         | SwasthBima related services                                                                                                                                                                          |
| 3.9 4   | FasalBima Yojana related services Education services                                                                                                                                                 |
|         | Digital Literacy                                                                                                                                                                                     |
| 4.1 4.2 | Online courses of the                                                                                                                                                                                |
|         | National Institute of Electronics and Information Technology, National Institute of Open Schooling, Indira Gandhi National Open University, Indian Institutes of Technology and private universities |
| 4.3     | Various courses of the CSC Academy                                                                                                                                                                   |
| 5       | Legal services                                                                                                                                                                                       |
| 5.1     | Tele-legal consultation services                                                                                                                                                                     |
| 5.2     | E-Courts related services                                                                                                                                                                            |
| 6       | Financial inclusion services Banking services                                                                                                                                                        |
| 6.1     | DigiPay (Aadhaar Enabled                                                                                                                                                                             |
| 6.2     | Payment System) services                                                                                                                                                                             |

|   6.3 | Insurance services                                               |
|-------|------------------------------------------------------------------|
|   6.4 | National Pension System and Atal Pension Yojana related services |
|   6.5 | FASTag services                                                  |
|   6.6 | Credit information company registrations                         |
|   7   | Tours and travels                                                |
|   7.1 | Indian Railways Catering and Tourism Corporation's services      |
|   8   | Utility bill payment services                                    |
|   8.1 | Bharat Bill Payment System                                       |
|   8.2 | Electricity bill payment                                         |
|   8.3 | Water bill payment                                               |
|   8.4 | Liquefied petroleum gas booking                                  |
|   9   | Healthcare services                                              |
|   9.1 | Telemedicine                                                     |
|   9.2 | Medicine sale                                                    |
|   9.3 | StreeSwabhiman Yojana related services                           |
|  10   | Business to Citizen/ Business to Business services               |
|  10.1 | Grameen E-Store                                                  |
|  10.2 | Distribution of products                                         |
|  10.3 | Agriculture services                                             |
|  10.4 | Recharge of mobile phone and Direct To Home(DTH)                 |
|  10.5 | Income-tax return filing                                         |
|  11   | Skill development                                                |

Source: CSCe-Governance Service India Limited

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