Lok Sabha Question No. 419 (STARRED), answered on 2022-03-31
Subject: Grievances Registered in MSMEs
Ministry: MICRO,SMALL AND MEDIUM ENTERPRISES
Asked by: Sunil Kumar Mondal

## GOVERNMENT OF INDIA MINISTRY OF MICRO, SMALL AND MEDIUM ENTERPRISES

## LOK  SABHA STARRED QUESTION NO.*419 TO BE ANSWERED ON 31.03.2022

## GRIEVANCES REGISTERED IN MSMEs

## *419. SHRI SUNIL KUMAR MONDAL:

Will  the  Minister  of  MICRO,  SMALL  AND  MEDIUM  ENTERPRISES  be  pleased  to state:

- (a) the details of the grievances registered through complaint cell of Micro, Small and Medium Enterprises (MSMEs) and the action taken in this regard for its quick resolution during the last five years and the current year;
- (b) the details of future initiatives proposed in this regard, State/UT-wise; and
- (c) if not, the reasons therefor?

## ANSWER

MINISTER OF MICRO, SMALL AND MEDIUM ENTERPRISES (SHRI NARAYAN RANE)

- (a) to (c): A statement is laid on the table of the House.

## STATEMENT REFERRED TO IN REPLY TO PART (a) TO (c) OF THE LOK SABHA STARRED QUESTION  No.* 419  FOR ANSWER ON 31.03.2022

(a)  & (b): The  Ministry  of  MSME  attended  grievances  related  to  Micro,  Small  & Medium Enterprises (MSMEs) through internet grievance monitoring system (IGMS) to track and monitor grievances upto 31.05.2020. After that Ministry of MSME launched an online Portal 'CHAMPIONS' on 01.06.2020 to facilitate MSMEs for quick resolution of their grievances and help for encouraging, supporting, and handholding. This Information & Communication Technology (ICT) based platform facilitates a single window solution for the needs of MSMEs.

State/UT-wise  number  of  grievances  received  &  replied  on  MSME  internet grievance  monitoring  system  (IGMS)  during  2016-17  to  2020-21  (  upto  08.05.2020)  is given  at  Annexure-I.    State/UT-wise  number  of  grievances  received  &  replied  on 'CHAMPIONS' portal during 2020-21 (from 09.05.2020) to 2021-22(upto 24.03.2022) is given at Annexure-II.

Since  inception  of  the  'CHAMPIONS'  portal  to  24.03.2022,  44,637  grievances have been received, out of which 44,399 grievances have been replied. The portal, through its network, offers not just replies but also resolution and handholding of MSME.

Ministry of MSME's key initiatives under CHAMPIONS Portal are as under:

- (i)     A network of control rooms is functioning in a Hub & Spoke Model.
- (ii)    Dedicated Central Control along with 69 State Control Rooms of the Ministry have been set up for real time on-line monitoring and redressal of grievances and  handholding.  The  offline  grievance  redressal  and  handholding  is  also offered.
- (iii)  The  Ministry  has  already  onboarded  nodal  officers  from  banks,  Central  Govt. Ministries/Deptts,  State  Govts,  CPSEs  to  deal  with  various  issues  related  to finance, delayed payments, public procurement policy, Udyam registration and different schemes of Central and State Government.
- (iv)      Improvement  in  Champions  Portal  is  a  continuous    process  and  the  recent initiatives are as under:
- (i) Localization of 'Champions' portal in 11 regional languages
- (ii) Initiating  Chat Bot
- (iii) Improved MIS
- (iv) Integration of CPGRAM with CHAMPIONS Portal
- (c): Does not arise.

*****

Annexure referred to in reply to part (a) & (b) of the Lok Sabha Starred Question No. 419 for answer on 31.03.2022

State/UT-wise number of grievances received & replied on MSME internet grievance monitoring system (IGMS) during 2016-17 to 2020-21 ( upto 08.05.2020)

(In numbers)

| STATE / UT                  | 2016-17   | 2016-17   | 2017-18   | 2017-18   | 2018-19   | 2018-19   | 2019-20   | 2019-20   | 2020-21 ( UPTO 08/05/20)   | 2020-21 ( UPTO 08/05/20)   |
|-----------------------------|-----------|-----------|-----------|-----------|-----------|-----------|-----------|-----------|----------------------------|----------------------------|
| STATE / UT                  | Received  | Replied   | Received  | Replied   | Received  | Replied   | Received  | Replied   | Received                   | Replied                    |
| ANDAMAN AND NICOBAR ISLANDS | 3         | 3         | 1         | 1         | 1         | 1         | 0         | 0         | 0                          | 0                          |
| ANDHRAPRADESH               | 34        | 34        | 131       | 129       | 121       | 99        | 131       | 91        | 8                          | 8                          |
| ARUNACHAL PRADESH           | 4         | 4         | 1         | 1         | 3         | 2         | 1         | 0         | 0                          | 0                          |
| ASSAM                       | 29        | 29        | 53        | 52        | 49        | 40        | 47        | 26        | 0                          | 0                          |
| BIHAR                       | 65        | 65        | 331       | 328       | 222       | 168       | 137       | 88        | 11                         | 11                         |
| CHANDIGARH                  | 13        | 13        | 17        | 17        | 18        | 16        | 16        | 7         | 8                          | 8                          |
| CHHATTISGARH                | 50        | 50        | 110       | 110       | 76        | 61        | 57        | 33        | 4                          | 3                          |
| DADAR AND NAGAR HAVELI      | 9         | 9         | 6         | 6         | 2         | 1         | 9         | 3         | 2                          | 2                          |
| DAMAN AND DIU               | 4         | 4         | 6         | 6         | 4         | 4         | 3         | 3         | 0                          | 0                          |
| DELHI                       | 683       | 683       | 303       | 299       | 314       | 245       | 426       | 270       | 60                         | 57                         |
| GOA                         | 4         | 4         | 5         | 5         | 17        | 16        | 9         | 6         | 3                          | 3                          |
| GUJARAT                     | 182       | 182       | 338       | 334       | 213       | 174       | 378       | 241       | 28                         | 23                         |
| HARYANA                     | 106       | 106       | 239       | 238       | 185       | 147       | 230       | 134       | 33                         | 30                         |
| HIMACHAL PRADESH            | 18        | 18        | 45        | 42        | 32        | 27        | 47        | 32        | 7                          | 6                          |
| JAMMU AND KASHMIR           | 32        | 32        | 25        | 25        | 48        | 41        | 36        | 31        | 2                          | 2                          |
| JHARKHAND                   | 40        | 40        | 129       | 128       | 106       | 76        | 67        | 46        | 4                          | 4                          |
| KARNATAKA                   | 105       | 105       | 271       | 270       | 266       | 200       | 294       | 204       | 30                         | 26                         |
| KERALA                      | 37        | 37        | 89        | 88        | 68        | 56        | 74        | 51        | 5                          | 4                          |
| LADAKH                      | 0         | 0         | 0         | 0         | 0         | 0         | 1         | 1         | 0                          | 0                          |
| LAKSHADWEEP                 | 2         | 2         | 0         | 0         | 0         | 0         | 0         | 0         | 0                          | 0                          |
| MADHYA PRADESH              | 90        | 90        | 390       | 389       | 266       | 213       | 187       | 123       | 8                          | 8                          |
| MAHARASHTRA                 | 335       | 335       | 824       | 822       | 651       | 516       | 894       | 509       | 86                         | 72                         |
| MANIPUR                     | 10        | 10        | 2         | 2         | 2         | 2         | 6         | 6         | 0                          | 0                          |
| MEGHALAYA                   | 4         | 4         | 1         | 1         | 7         | 6         | 1         | 0         | 0                          | 0                          |
| MIZORAM                     | 1         | 1         | 1         | 1         | 0         | 0         | 0         | 0         | 0                          | 0                          |
| NAGALAND                    | 1         | 1         | 1         | 1         | 0         | 0         | 2         | 1         | 0                          | 0                          |
| ODISHA                      | 43        | 43        | 154       | 154       | 97        | 73        | 126       | 79        | 18                         | 13                         |
| PUDUCHERRY                  | 3         | 3         | 2         | 2         | 6         | 3         | 4         | 2         | 1                          | 1                          |
| PUNJAB                      | 77        | 77        | 153       | 152       | 111       | 89        | 87        | 57        | 35                         | 33                         |
| RAJASTHAN                   | 130       | 130       | 419       | 417       | 251       | 204       | 213       | 123       | 20                         | 18                         |
| SIKKIM                      | 0         | 0         | 1         | 1         | 0         | 0         | 0         | 0         | 0                          | 0                          |
| TAMILNADU                   | 144       | 144       | 252       | 250       | 193       | 137       | 315       | 187       | 33                         | 25                         |
| TELANGANA                   | 78        | 78        | 121       | 121       | 100       | 76        | 143       | 87        | 18                         | 17                         |
| TRIPURA                     | 3         | 3         | 7         | 6         | 3         | 3         | 4         | 4         | 0                          | 0                          |
| UTTAR PRADESH               | 284       | 284       | 925       | 921       | 650       | 537       | 643       | 389       | 54                         | 46                         |
| UTTARAKHAND                 | 14        | 14        | 70        | 70        | 49        | 38        | 62        | 37        | 10                         | 10                         |
| WEST BENGAL                 | 130       | 130       | 210       | 210       | 198       | 154       | 255       | 168       | 21                         | 17                         |
| Total                       | 2767      | 2767      | 5633      | 5599      | 4329      | 3425      | 4905      | 3039      | 509                        | 447                        |

Annexure referred to in reply to part (a) & (b) of the Lok Sabha Starred Question No. 419 for answer on 31.03.2022

State/UT-wise number of grievances received & replied on 'CHAMPIONS' portal during 2020-21 (from 09.05.20 ) to 2021-22(upto 24.03.2022) is given at Annexure-II.

(In numbers)

|                                         | 2020-21   | 2020-21   | 2021-22 ( Upto 24.03.2022)   | 2021-22 ( Upto 24.03.2022)   |
|-----------------------------------------|-----------|-----------|------------------------------|------------------------------|
| STATE / UT                              | Received  | Replied   | Received                     | Replied                      |
| ANDAMANANDNICOBAR ISLANDS               | 28        | 28        | 75                           | 73                           |
| ANDHRA PRADESH                          | 543       | 543       | 385                          | 380                          |
| ARUNACHAL PRADESH                       | 8         | 8         | 13                           | 13                           |
| ASSAM                                   | 383       | 383       | 164                          | 163                          |
| BIHAR                                   | 755       | 755       | 564                          | 548                          |
| CHANDIGARH                              | 124       | 124       | 46                           | 45                           |
| CHHATTISGARH                            | 380       | 380       | 211                          | 201                          |
| DADAR AND NAGAR HAVELI                  | 14        | 14        | 0                            | 0                            |
| DADAR AND NAGAR HAVELIAND DAMAN AND DIU | 20        | 20        | 24                           | 24                           |
| DAMAN AND DIU                           | 15        | 15        | 0                            | 0                            |
| DELHI                                   | 2074      | 2074      | 822                          | 810                          |
| GOA                                     | 103       | 103       | 65                           | 65                           |
| GUJARAT                                 | 2124      | 2124      | 1119                         | 1106                         |
| HARYANA                                 | 1317      | 1317      | 661                          | 657                          |
| HIMACHAL PRADESH                        | 225       | 225       | 98                           | 98                           |
| JAMMU ANDKASHMIR                        | 150       | 150       | 103                          | 102                          |
| JHARKHAND                               | 611       | 611       | 267                          | 262                          |
| KARNATAKA                               | 1865      | 1865      | 909                          | 898                          |
| KERALA                                  | 782       | 782       | 417                          | 411                          |
| LADAKH                                  | 5         | 5         | 2                            | 2                            |
| LAKSHADWEEP                             | 3         | 3         | 0                            | 0                            |
| MADHYA PRADESH                          | 1155      | 1155      | 523                          | 514                          |
| MAHARASHTRA                             | 5330      | 5330      | 2886                         | 2841                         |
| MANIPUR                                 | 81        | 81        | 24                           | 23                           |
| MEGHALAYA                               | 25        | 25        | 7                            | 7                            |
| MIZORAM                                 | 9         | 9         | 4                            | 4                            |
| NAGALAND                                | 49        | 49        | 10                           | 9                            |
| ODISHA                                  | 716       | 716       | 309                          | 306                          |
| PUDUCHERRY                              | 42        | 42        | 20                           | 20                           |
| PUNJAB                                  | 714       | 714       | 394                          | 393                          |
| RAJASTHAN                               | 1506      | 1506      | 595                          | 589                          |
| SIKKIM                                  | 15        | 15        | 6                            | 6                            |
| TAMIL NADU                              | 2624      | 2624      | 1091                         | 1066                         |
| TELANGANA                               | 939       | 939       | 675                          | 652                          |
| TRIPURA                                 | 19        | 19        | 9                            | 9                            |
| UTTAR PRADESH                           | 3274      | 3274      | 1228                         | 1207                         |
| UTTARAKHAND                             | 369       | 369       | 126                          | 124                          |
| WEST BENGAL                             | 1732      | 1732      | 657                          | 645                          |
| Total                                   | 30128     | 30128     | 14509                        | 14273                        |