Lok Sabha Question No. 1150 (UNSTARRED), answered on 2021-07-26
Subject: LPG Portability
Ministry: PETROLEUM AND NATURAL GAS
Asked by: Vijay Kumar, Bhagwant Mann, Ravneet Singh, Su Thirunavukkarasar, Kuldeep Rai Sharma, S. Gnanathiraviam, DNV Senthilkumar. S., Supriya Sadanand Sule, Amol Ramsing Kolhe, Subhash Ramrao Bhamre, Sunil Dattatray Tatkare, Manickam Tagore B

## LOK SABHA UNSTARRED QUESTION NO.1150 TO BE ANSWERED ON  26 th  JULY, 2021

## LPG Portability

1150.  SHRI VIJAYAKUMAR (ALIAS) VIJAY VASANTH: SHRI BHAGWANT MANN: SHRI RAVNEET SINGH BITTU: SHRI THIRUNAVUKKARASAR SU: SHRI KULDEEP RAI SHARMA: SHRI GNANATHIRAVIAM S.: DR. DNV SENTHILKUMAR. S.: SHRIMATI SUPRIYA SULE: DR. AMOL RAMSING KOLHE: DR. SUBHASH RAMRAO BHAMRE: SHRI SUNIL DATTATRAY TATKARE: SHRI MANICKAM TAGORE B.:

## पेोलयम एवं ाक ृ तक गैस मंी

Will the Minister of PETROLEUM AND NATURAL GAS be pleased to state:

(a)  whether  the  Government  has  decided  to  allow  LPG  customers  to  decide  which distributors they want their LPG refill from and if so, the details thereof along with the aims and objectives behind the move;

(b) whether this facility is available in selected States/UTs and if so, the details thereof;

(c) whether the Government has evolved any mechanism by which consumers could select distributors of their choice and if so, the details thereof including the timeframe to roll out this scheme throughout the country;

(d)  whether this move will inspire healthy competition amongst the distributors to provide the best in class services to the customers and improve their performance ratings and if so, the details thereof;

(e) whether the Government has received any complaints regarding irregular supply of LPG to the consumers by LPG distributors in the States of Tamil Nadu and Maharashtra and if so, the details thereof and if so, the details thereof and the action taken against the LPG distributors found guilty during the last three years and the current year; and

(f)  whether  IOCL  is  planning  to  roll  out  a  Tatkal  LPG  Seva  in  order  to  ensure  that consumers get cooking gas cylinder on the day it is booked and if so, the details thereof along with the time-frame and the locations where this scheme is being operationalised?

## ANSWER

## पेोलयम एवं ाक ृ तक गैस मंालय म रायमंी ( ी रामेवर तेल ) MINISTER OFSTATE IN MINISTRY OF PETROLEUM AND NATURAL GAS (SHRI RAMESWAR TELI)

(a) to (d) Following the vision of Hon'ble Prime Minister of making energy accessible and affordable  to  all  and  with  a  view  to  further  empower  the  LPG  consumers,  it  has  been decided to allow LPG customers of PSU OMCs to have a choice deciding which distributors they want their LPG refill from.

While booking an LPG refill through Mobile app/OMC web portal using registered login, the customer  is  shown  the  list  of  delivering  distributors  along  with  their  performance  ratings which is based on their past delivery  performance. The customer can choose any of the distributors  from  the  list  applicable  for  his/her  area  to  get  an  LPG  refill  delivery  by  just tapping/clicking on the particular distributor. In  the  pilot  phase,  this  unique  facility  has  been  launched  in  Chandigarh,  Coimbatore, Gurgaon, Pune, and Ranchi in June 2021. The facility  has  been  conceived  to  not  only  empower  the  customer  by  way  of  enhanced choices, but to also inspire healthy competition amongst the distributors to provide the bestin-class services to the customers and improve their performance ratings. It is therefore a win-win facility for both the customers and the distributors. (e)    Oil  Marketing  Companies  have  reported  that  they  have  received  5  established complaints  regarding  delay  in  refill  supplies  of  domestic  LPG  cylinders  in  the  State  of Tamilnadu and Maharashtra during the last 3 years and the current year. Action against the distributors has been taken as per provisions of Marketing Discipline Guidelines/ distributorship agreement in all the established cases of irregularities. (f)   IOCL have reported that they have currently no plan to rollout Tatkal LPG Seva.

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