Lok Sabha Question No. 2875 (UNSTARRED), answered on 2021-12-15
Subject: Surrender of Phone Connections
Ministry: COMMUNICATIONS
Asked by: Vijayakumar (alias) Vijay Vasanth

## GOVERNMENT OF INDIA

## MINISTRY OF COMMUNICATIONS DEPARTMENT OF TELECOMMUNICATIONS

## LOK SABHA UNSTARRED QUESTION NO. 2875 TO BE ANSWERED ON 15 TH  DECEMBER, 2021

## SURRENDER OF PHONE CONNECTIONS

## 2875.   SHRI VIJAYAKUMAR (ALIAS) VIJAY VASANTH:

Will the Minister of COMMUNICATIONS be pleased to state:

(a) whether  number  of  subscribers  of  Government  owned  BSNL  and  MTNL  have surrendered  their  mobile  and  landline  phone  connections  owing  to  their  poor  quality  of service and stiff competition from private operators;

(b) if  so,  the  details  and  the  number  of  subscribers  who  have  surrendered  their  phone connections  as  also  applied  for  new  connections  during  the  last  three  years,  year/State/UT and company-wise;

- (c) whether BSNL and MTNL have taken any steps to restore their market share;
- (d) if so, the details thereof; and
- (e) if not, the reasons therefor?

## ANSWER

## MINISTER OF STATE FOR COMMUNICATIONS (SHRI DEVUSINH CHAUHAN)

(a) & (b) The landline and mobile services provided by Bharat Sanchar Nigam limited (BSNL)  and  Mahanagar  Telephone  Nigam  Limited  (MTNL)  are  in  general  working satisfactory and are meeting most of the Quality of Service (QoS) parameters prescribed by Telecom Regulatory Authority of India (TRAI) in their Licensed Service Areas (LSA). The details of surrendered landline and mobile connections is at Annexure-I and Annexure-II respectively.  The details of  gross landline and  mobile connections is at Annexure-III and Annexure-IV respectively.

(c) to (e) BSNL  and  MTNL  augment  their  networks  based  on  techno-commercial considerations.  These  PSUs  have  rationalized  their  tariff  plans  and  tied  up  with  different channel partners to improve their services and market share.

Annexure-I Annexure to part-(b) of the Lok Sabha Unstarred Question No. 2875 for 15.12.2021

| Landline connection surrendered during last three years   | Landline connection surrendered during last three years   | Landline connection surrendered during last three years   | Landline connection surrendered during last three years   |
|-----------------------------------------------------------|-----------------------------------------------------------|-----------------------------------------------------------|-----------------------------------------------------------|
| Circle/State                                              | 2018-19                                                   | 2019-20                                                   | 2020-21                                                   |
| BSNL                                                      |                                                           |                                                           |                                                           |
| Andaman &Nicobar                                          | 2479                                                      | 2424                                                      | 3098                                                      |
| Assam                                                     | 31544                                                     | 24095                                                     | 18768                                                     |
| Bihar                                                     | 31323                                                     | 34157                                                     | 23025                                                     |
| Jharkhand                                                 | 29641                                                     | 24671                                                     | 15497                                                     |
| North East                                                | 18875                                                     | 20195                                                     | 28021                                                     |
| Odisha                                                    | 67160                                                     | 51959                                                     | 48454                                                     |
| West Bengal                                               | 164437                                                    | 159756                                                    | 132975                                                    |
| Chhattisgarh                                              | 14986                                                     | 14020                                                     | 64832                                                     |
| Gujarat                                                   | 100573                                                    | 400543                                                    | 191848                                                    |
| Maharashtra                                               | 232779                                                    | 243044                                                    | 189010                                                    |
| Madhya Pradesh                                            | 35386                                                     | 297276                                                    | 49502                                                     |
| Haryana                                                   | 66161                                                     | 58846                                                     | 66107                                                     |
| Himachal Pradesh                                          | 23736                                                     | 23629                                                     | 26206                                                     |
| Jammu &Kashmir                                            | 25738                                                     | 18030                                                     | 41665                                                     |
| Punjab                                                    | 115772                                                    | 106652                                                    | 108967                                                    |
| Rajasthan                                                 | 109180                                                    | 106406                                                    | 128185                                                    |
| Uttar Pradesh                                             | 86393                                                     | 132885                                                    | 177590                                                    |
| Uttarakhand                                               | 21684                                                     | 25224                                                     | 29225                                                     |
| Andhra Pradesh (Including Telangana)                      | 193413                                                    | 251489                                                    | 219966                                                    |
| Kerala                                                    | 150394                                                    | 376822                                                    | 463047                                                    |
| Karnataka                                                 | 144421                                                    | 202450                                                    | 215140                                                    |
| Tamilnadu                                                 | 200986                                                    | 301405                                                    | 346726                                                    |
| MTNL                                                      |                                                           |                                                           |                                                           |
| Delhi                                                     | 63537                                                     | 49945                                                     | 83950                                                     |
| Mumbai                                                    | 83236                                                     | 86239                                                     | 116233                                                    |

Annexure-II Annexure to part-(b) of the Lok Sabha Unstarred Question No. 2875 for 15.12.2021

| Mobile connection surrendered during last three years   | Mobile connection surrendered during last three years   | Mobile connection surrendered during last three years   | Mobile connection surrendered during last three years   |
|---------------------------------------------------------|---------------------------------------------------------|---------------------------------------------------------|---------------------------------------------------------|
| Circle/State                                            | 2018-19                                                 | 2019-20                                                 | 2020-21                                                 |
| BSNL                                                    |                                                         |                                                         |                                                         |
| Andaman &Nicobar                                        | 63858                                                   | 46326                                                   | 68032                                                   |
| Assam                                                   | 61390                                                   | 46169                                                   | 86201                                                   |
| Bihar                                                   | 980919                                                  | 251817                                                  | 862049                                                  |
| Jharkhand                                               | 358990                                                  | 26076                                                   | 48110                                                   |
| North East                                              | 216308                                                  | 215589                                                  | 37333                                                   |
| Odisha                                                  | 1128867                                                 | 568253                                                  | 535321                                                  |
| West Bengal                                             | 739302                                                  | 222822                                                  | 460945                                                  |
| Haryana                                                 | 277584                                                  | 1030223                                                 | 836481                                                  |
| Himachal Pradesh                                        | 92331                                                   | 86965                                                   | 85082                                                   |
| Jammu &Kashmir                                          | 598650                                                  | 244327                                                  | 217240                                                  |
| Punjab                                                  | 667423                                                  | 633398                                                  | 698754                                                  |
| Rajasthan                                               | 833883                                                  | 1073454                                                 | 960293                                                  |
| Uttar Pradesh                                           | 2753011                                                 | 3028565                                                 | 2461766                                                 |
| Uttarakhand                                             | 218493                                                  | 162189                                                  | 279781                                                  |
| Andhra Pradesh (Including Telangana)                    | 1412992                                                 | 1780833                                                 | 1210532                                                 |
| Karnataka                                               | 1088278                                                 | 695433                                                  | 435910                                                  |
| Kerala                                                  | 856140                                                  | 1118234                                                 | 729365                                                  |
| Tamilnadu                                               | 1402280                                                 | 1019452                                                 | 1976246                                                 |
| Maharashtra                                             | 965188                                                  | 1420240                                                 | 1262724                                                 |
| Madhya Pradesh                                          | 613308                                                  | 668422                                                  | 581871                                                  |
| Gujarat                                                 | 1203616                                                 | 970997                                                  | 986666                                                  |
| Chhattisgarh                                            | 242175                                                  | 246941                                                  | 262830                                                  |
| MTNL                                                    |                                                         |                                                         |                                                         |
| Delhi                                                   | 81853                                                   | 41201                                                   | 26317                                                   |
| Mumbai                                                  | 76228                                                   | 88174                                                   | 50813                                                   |

Annexure-III Annexure to part-(b) of the Lok Sabha Unstarred Question No. 2875 for 15.12.2021

| Gross landline connection provided during last three years   | Gross landline connection provided during last three years   | Gross landline connection provided during last three years   | Gross landline connection provided during last three years   |
|--------------------------------------------------------------|--------------------------------------------------------------|--------------------------------------------------------------|--------------------------------------------------------------|
| Circle/State                                                 | 2018-19                                                      | 2019-20                                                      | 2020-21                                                      |
| BSNL                                                         |                                                              |                                                              |                                                              |
| Andaman &Nicobar                                             | 3045                                                         | 1895                                                         | 2838                                                         |
| Assam                                                        | 8005                                                         | 6083                                                         | 3418                                                         |
| Bihar                                                        | 14865                                                        | 9664                                                         | 6424                                                         |
| Jharkhand                                                    | 7389                                                         | 4969                                                         | 3547                                                         |
| North East                                                   | 8379                                                         | 6040                                                         | 4678                                                         |
| Odisha                                                       | 29194                                                        | 14752                                                        | 8203                                                         |
| West Bengal                                                  | 22478                                                        | 14072                                                        | 9757                                                         |
| Chhattisgarh                                                 | 10200                                                        | 5321                                                         | 4012                                                         |
| Gujarat                                                      | 59480                                                        | 34931                                                        | 15022                                                        |
| Maharashtra                                                  | 58576                                                        | 37026                                                        | 23834                                                        |
| Madhya Pradesh                                               | 25061                                                        | 12104                                                        | 8510                                                         |
| Haryana                                                      | 32630                                                        | 24344                                                        | 17929                                                        |
| Himachal Pradesh                                             | 13090                                                        | 8328                                                         | 7273                                                         |
| Jammu &Kashmir                                               | 12609                                                        | 36066                                                        | 8403                                                         |
| Punjab                                                       | 42459                                                        | 24991                                                        | 21787                                                        |
| Rajasthan                                                    | 43408                                                        | 26249                                                        | 18401                                                        |
| Uttarakhand                                                  | 10628                                                        | 5614                                                         | 5317                                                         |
| Uttar Pradesh                                                | 30763                                                        | 25037                                                        | 22054                                                        |
| Andhra Pradesh (Including Telangana)                         | 85640                                                        | 45002                                                        | 33952                                                        |
| Kerala                                                       | 66136                                                        | 39095                                                        | 50671                                                        |
| Karnataka                                                    | 41282                                                        | 25096                                                        | 18595                                                        |
| Tamilnadu                                                    | 83911                                                        | 44916                                                        | 42060                                                        |
| MTNL                                                         |                                                              |                                                              |                                                              |
| Delhi                                                        | 20477                                                        | 10238                                                        | 8952                                                         |
| Mumbai                                                       | 37992                                                        | 23653                                                        | 6380                                                         |

Annexure-IV Annexure to part-(b) of the Lok Sabha Unstarred Question No. 2875 for 15.12.2021

| Gross mobile connections provided during last three years   | Gross mobile connections provided during last three years   | Gross mobile connections provided during last three years   | Gross mobile connections provided during last three years   |
|-------------------------------------------------------------|-------------------------------------------------------------|-------------------------------------------------------------|-------------------------------------------------------------|
| Circle/State                                                | 2018-19                                                     | 2019-20                                                     | 2020-21                                                     |
| BSNL                                                        |                                                             |                                                             |                                                             |
| Andaman &Nicobar                                            | 70183                                                       | 45696                                                       | 48320                                                       |
| Assam                                                       | 735813                                                      | 323524                                                      | 244556                                                      |
| Bihar                                                       | 1017342                                                     | 1047520                                                     | 963051                                                      |
| Jharkhand                                                   | 462916                                                      | 301986                                                      | 189858                                                      |
| North East                                                  | 345249                                                      | 213508                                                      | 121195                                                      |
| Orissa                                                      | 1469390                                                     | 1064884                                                     | 806501                                                      |
| West Bengal                                                 | 1011017                                                     | 1204389                                                     | 1087265                                                     |
| Punjab                                                      | 932637                                                      | 875438                                                      | 842244                                                      |
| Haryana                                                     | 986641                                                      | 1047424                                                     | 929409                                                      |
| Himachal Pradesh                                            | 343541                                                      | 238548                                                      | 160513                                                      |
| Rajasthan                                                   | 1278734                                                     | 1376361                                                     | 1178472                                                     |
| Jammu &Kashmir                                              | 251078                                                      | 286427                                                      | 171982                                                      |
| Uttar Pradesh                                               | 3007051                                                     | 2688460                                                     | 2520062                                                     |
| Uttaranchal                                                 | 222951                                                      | 218169                                                      | 158733                                                      |
| Andhra Pradesh (including Telangana)                        | 1411253                                                     | 1495056                                                     | 985042                                                      |
| Karnataka                                                   | 1086233                                                     | 759520                                                      | 464993                                                      |
| Kerala                                                      | 1275802                                                     | 1157965                                                     | 670553                                                      |
| Tamilnadu                                                   | 2187061                                                     | 1683667                                                     | 1280377                                                     |
| Gujarat                                                     | 1373425                                                     | 1116275                                                     | 788708                                                      |
| Maharashtra                                                 | 1042756                                                     | 1289627                                                     | 1009385                                                     |
| Madhya Pradesh                                              | 809396                                                      | 649614                                                      | 498850                                                      |
| Chhattisgarh                                                | 344107                                                      | 344043                                                      | 255773                                                      |
| MTNL                                                        |                                                             |                                                             |                                                             |
| Delhi                                                       | 15265                                                       | 9641                                                        | 6160                                                        |
| Mumbai                                                      | 38979                                                       | 26698                                                       | 6804                                                        |

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