Lok Sabha Question No. 3266 (UNSTARRED), answered on 2023-03-21
Subject: Facilities for Senior Citizens
Ministry: SOCIAL JUSTICE AND EMPOWERMENT
Asked by: Bheemrao Baswanthrao Patil

## GOVERNMENT OF INDIA MINISTRY OF SOCIAL JUSTICE AND EMPOWERMENT LOK SABHA

UNSTARRED QUESTION NO.3266 TO BE ANSWERED ON 21.03.2023

## FACILITIES FOR SENIOR CITIZENS

## 3266. SHRI B.B: PATIL:

## Will the Minister of SOCIAL JUSTICE AND EMPOWERMENT be pleased to state:

- a) whether any change has been made by the Government in the facilities provided to senior citizens, if SO, the details thereof; being
- (6) if not, whether there is any scheme under consideration to amend the facilities provided to senior citizens, if So, the details thereof; and being
3. (c) whether there has been an increase in the crimes committed against senior citizens during the last five years, if so, the details thereof and the measures taken to curb such crimes?

## ANSWER

## MINISTER OF STATE FOR SOCIAL JUSTICE AND EMPOWERMENT (SUSHRI PRATIMA BHOUMIK)

- (a) (6): During the last 03 Financial  Years, Ministry of Social Justice and Empowerment has revised its existing Schemes and also introduced new Schemes for welfare of senior citizens. Details have been given at Annexure-I.
- (c): Maintaining Law and Order is a State subject. Ministry of Home Affairs' National Crime Records Bureau has shared data on State/UT-wise cases registered, cases charge-sheeted, cases convicted, persons arrested, persons charge-sheeted and persons convicted under Crime against Senior Citizens during the past 05 years 2017 to 2021 (placed Latest published data pertains to the year 2021. The Ministry of Home Affairs issues Advisories from time-to-time to all   States for ensuring   safety and security of senior citizens. This   includes elimination of all forms of neglect, abuse and violence against senior citizens through initiatives such as identification of senior citizens, sensitization of police personnel, regular visits by beat staff;   setting up of toll etc. Ministry of Home Affairs has issued two detailed advisories dated 27-3-2008 and 30-8-2013 (placed at   Annexure-III) to all State Governments/UTs   advising  them to take immediate measures to ensure safety and security of senior citizens. ie.,

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- (a) whether any change has been made by the Government in the facilities being provided to senior citizens, if so,the details thereof;
- (b) if not, whether there is any scheme under consideration to amend the facilities being provided to senior citizens, if So, the details thereof;

(a) & (b) During the last 03 Financial   Years, Department of Social Justice and Empowerment has revised its existing Schemes and also introduced new Schemes for welfare of senior citizens Details are given below:

The Ministry of Social Justice and Empowerment implements a Central Sector Scheme of Integrated Programme for Senior Citizens (IPSrC) under which grants in aid are given for running and maintenance of Senior Citizens Homes (Old Age Homes)/ Continuous Care Homes etc: to the Implementing Agencies (IAs) such as State Governments Union Territory Administrations (through Registered Societies) / Panchayati Raj Institutions (PRIs) Local bodies; NonGovernmental/ Voluntary Organizations. Facilities like shelter, nutrition, medical care, clothing, recreational activities etc: are provided free of cost to the indigent senior citizens living in such Homes: During FY 2022-23, the Department has enhanced the cost norms upto 10% in IPSrC, thereby enhancing Grant-in-aid to NGOs, for proving better facilities inside the Homes: Further, provision for yoga therapy has been introduced in the Scheme. During 2020-21, Project Monitoring Unit (PMU) was constituted for physical inspection of the projects under IPSrC for better monitoring resulting in better availability of facilities to the residents of Senior Citizen Homes.

Rashtriya Vayoshri Yojana (RVY) is a Central Sector Scheme, launched in 2017, with an objective to provide aids and assisted living devices to senior citizens, belonging to BPL category, who suffer from age-related disabilities/infirmities such as low vision, hearing impairment; loss of teeth and loco-motor disabilities The Scheme has been revised w.ef: FY: 2020-21. Under the revised Scheme, the criteria of selection of beneficiaries have been extended to include not only those senior citizens belonging to BPL category but also senior citizens with monthly income not more than Rs. 15000 / and who suffer from age related disabilities/infirmities.

Further; under the Scheme, 08 Generic devices such as walking sticks, elbow crutches, walkers/crutches, tripods/quadpods, hearing aids, artificial dentures, spectacles and wheelchairs were distributed in camp mode With the revision of the Scheme, an addition of 10 Special devices such as wheelchairs with commode, chair /stool with  commode, silicon foam cushion, knee brace, spinal support;

cervical collar; lumbosacral belt (LS), walker/roalator with brakes, walking stick with seat; and foot-care kit including flexi socks, socks cusion sandal, silicon insole (complete foot/ankle) and insole with pressure point relief; have been included in order to provide specialized attention to senior citizens gel

## (3) National Helpline\_for Senior Citizen (14562)-Elderline:

The Ministry of Social Justice and Empowerment has set up the National Helpline for Senior Citizen to address the grievance of the elders The helpline has been launched across the country and has been dedicated to the Nation by the Hon'ble Vice President of India on the occasion of the International Day for Older Persons i.e: on O1st October; 2021. The Elderline offers services to the senior citizens through toll free phone number 14567 from 8AM to 8PM: At present; Elderline is functional in 31 States/UTs:

## (4) State Action Plan for Senior Citizens (SAPSrCh:

During the FY 2019-20, appreciating the critical and significant role of States/UTs, Ministry Social   Justice and Empowerment brought into force the SAPSrC whereby each State/UT is expected to plan and strategize, taking into account their local considerations, and frame their own State Action Plan for the welfare of senior citizens. The State Action Plan may comprise a long-term strategy for five years as well as Annual Action Plans Ministry of Social Justice and Empowerment shall release funds to the States/UTs for formulation and implementation of their State Action Plans:

## (5) SAGE\_Seniorcare Aging Growth Engine:

To promote out-of-the-box solutions for the commonly faced problems of senior citizens, Ministry of Social Justice and Empowerment launched SAGE during FY. 2021-22 to identify and encourage innovative start-ups for developing products, processes and services for the welfare of the elderly: The selected start-ups/startup ideas can be provided equity support of up to Rs.1 crore per project while ensuring that the total Government equity in the start-up should not exceed 49% For this, the SAGE portal   (http:LLsagedosiegovin) has been launched on 04/06/2021.

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To

Chief Secretarics of &ll State Governments/ UT Administrations:

## Subject: Implementation of the National Policy on Older Persons-follow up action, regarding:

Sit , am direcled t0 stale thal the annual meeting O the Inter-Minislerial (NPOP), chaired by the Secretary, Ministry Social Justice and Empowerment(MSJE) was held on 07.2.2008, during which the Committce rcviewed the status of the implementation Of Annual Plan of 2008 and proposed some new action points for the next Annual Action Plan under NPOP.

- 2 This Ministry vicle its letter ol even clated 24.10.2005, hacl issued a detailed  advisory to State Governments regarcling action points under the NPOP for 2005-06 requiring action by the State Governments ancl UT Administrations: We havc sirice received a (eedback on thc implementation of the action points from some of the States and UTs. ber,
3. The Action Points of the next Annual Action Plan reiterates the need for immediate efforts by the State Governments towards elimination of all forms of neglect, abuse and violence against older persons, and creation of support services to address the abuses against older  persons. also framework for protecting the interests of the elclerly in case of clisaster: They
- support to older persons due to various social and econoric reasons has made them the solt targets of criminals ancl fraudulent dealings, physical and emotional abuse   (sometires cven members deprivation of their ownership rights, deprivation of inheritance rights o widows The State Governments have, no doubt, taken several initiatives for elinination ol all forms Ol cliscrimination against olcler pcrsons arcl checking violation of their rights The Inter Ministerial Comrnittee lor implementation of the NPOP , observed that these achievemnenis coulcl not be reviewed for want of their reflection in measurable

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## File No. 15011/53/2004-8c/8; (Vol, II) Ministry of Home Affairs CS Division (SC/ST-W)

New Delhi, dated the 25uh March, 2008.

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was, therefore, felt necessary that a matrix of monitorable parameters older persons;

- 5, In at the Annexure measures\_suggested targets and\_guggested\_agencies\_regponsible for\_achieving the Action Plan\_ obiectives and the monitoring indicators for measuring\_the progress of achievement
- 6\_ The State Governments are welcome to set more stringent targets il they so desire and also decide on the agency which will be responsible lor implementing and monitoring the measures. Adequale budget  provisions may please be mace to ensure achievement of the objectives of the Action Pla.
- 7 . It is requested that 8 Status Report [or your State may kindly be prepared ol thc mcasures already taken and apprised to this Ministry; It is also   requested that the achievements against targets  set may kindly bc apprised Lo this Ministry quarterly. The Report for the first quarter of 2008-09 may kindly be sent by I5th July, 2008.

Thanking you,

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Yours faithfully ,

(Nirmaljeet Singh Kalsi) Joint Secretary to the Govt; O India Tel. No. 23092630

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## ANNUAL

| Mcasurcs (Suggested                                                                                                                                  | Targcts (Suggested)                        | Responsihle     |    |
|------------------------------------------------------------------------------------------------------------------------------------------------------|--------------------------------------------|-----------------|----|
| 1. Identiticaition crime pockels localities inhabited by older persons: prone                                                                        | All such areas may identified by May. 2008 | SP of District  |    |
| 2.Sensitisation workshops for police personnel regardling older persons                                                                              | Each districl each organise                |                 |    |
| netrons (sing: undet eaeh station 4 Senic Police Oflicers inspect ~yisters   related in stations ensuire they are regularly updatedl pol' (6) police |                                            | Any letel ahove | 4  |

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| 4.(a) Regular wisits along with a memnber: to the residences 0l' older persons living alone_ (h) Senior Police periodically interalct living alne   | Visits should nce & week Meetings may be held six - monthly          | Beat (onst- SHO) and   | Number o slation   |
|-----------------------------------------------------------------------------------------------------------------------------------------------------|----------------------------------------------------------------------|------------------------|--------------------|
| 5. Sel up Senior a1 State and Districl. Police Hleadquarters Io coordinate and monitor safely and                                                   | Set up Stale level cell and cells in vulnerable districts in 2008-09 | DGP Sp                 |                    |
| 6. Set up 24/7 Senior Citizens toll (iee dlecide number o' helplines requirexl. based 0n population of' senior cilizens)                            | Sel up toll lree line(s) at Stale headquarters level in 2008- 09     | DGP                    |                    |

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| 7.Establish Community Policing Programmes in areas with high proportion 0f older persons                                                                                                                            | Establish programmne in vulnerable areas in the district                    | Sp      | eslallished   |
|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------|---------|---------------|
| 8.Issue Dos and older persons lo be followed by (hemn for measures. while reeruiting servants while dealing with salespersons. while going oul shepping bank el. and distribule leallets ol advertise through media | Isste guidelines by June.2O08 and circulale them in the vulnerable areas of | DGP. Sp | grolip        |
| 9.Organise sensitisalion programmes for oldler persons about police helplines. dos and dlon ts guidelines legal aid facilities: etc available specially for them                                                    | Organise al least one programme per districl                                | SP      | in the ear    |
| 10.Identitication ol repilled NGOs experienced in the' tield and consulting and coordinating with them whenever necessary                                                                                           | NGOs identified by June. 2008 and interaction meetings held once # month    |         | with thm      |

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| H.SHOs (o regularly visit old age homes il any. within his himself o/ problems being (aced by Ile inhabitants apprise   | visit per month                                     | SHO       | moh      |
|-------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------|-----------|----------|
| 12.Prompt aendance complaimts by deception ele. and against (hem.                                                       | Shorlest possible (ime depending upon the complaint | AIl cvels | disposal |
| 13.Senior Police periodically inspect progress o/ investigations o complaimts crimes against them                       | (ne inspection per quarter                          | Any level | done     |
| 4.Establish Advisory Bodies o/ promitlent senior cilizens a1 Slate/District level which would with Ihe police persuns   | Advisory Bodies set up by Scptember. 2008           | DGP       |          |

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To

Sir,

## No: 15011/129/2010 (CF-104307) SCIST CELL GOVERNMENT OF INDIA MINISTRY OFHOME AFFAIRS (CENTRE STATE DIVISION)

New Delhi, the 30th August, 2013

- 1) The Chief Secretaries of all State Governments/UT Administrations
- 2) Administrator of Dadra Nagar Haveli, Daman & Diu and Lakshadweep

## Subject: Protection of Life and Property of Senior Citizens

An advisory dated 24th October 2005 had been previously been sent by the Home Ministry regarding the implementation of the National Policy on Old People (NPOP 1999)1. The advisory advises States/UTs to ensure that life and property of senior citizens (i.e those beyond 60 years) is fully protected:

2. In recent decades, the supporting mechanisms of the family and the responsibility of the young to look after the elderly have weakened due to underlying societal changes such as emigration of the voung, lower fertility levels, increased life expectancy and the appearance of the nuclear family etc A study conducted by the BPR&D (September 2009) of the four metros showed that there are a number of problems in the manner of providing safety and security to elderly: The revised National Policy on Senior Citizens 2011 (NPSC)? has also adopted a fresh approach regarding the issues related to the elderly: A National Conference on Ageing had been organised by the Ministry of Social Justice and Empowerment (MOSJE) on the ~7th November, 2012 in this regard. Based on the deliberations there the Ministry of Social Justice and Empowerment has drawn upon a set of recommendations for a more effective implementation of various programmes for the welfare of the senior citizens: 6th\_
4. The MOSJE had taken up the enactment of the Maintenance and Welfare of Parents and Senior Citizens Act, 2007 . The Act envisages that the State Governments shall prescribe a comprehensive action plan for providing protection of life and property of senior citizens [Section 22(2)].

httpxlLsocialiustice nic in/pdfLdnpscpdf

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5. In view of the particular vulnerability of the elderly to crime, special crime control measures for elderly include:
- a) Review existing Policing Arrangements: Police set-up of each metro/state headquarter should be urgently reviewed to reorganise it to make it better to face its current and future challenges and to meet the expectations of the people. This will automatically improve security for all including elderly: At present; the police in some of the Police Stations in metro/state headquarter are over stretched: The Police Headquarters should ensure that each Police Station has a Security Scheme for the protection of the elderly in the context of local requirements which should be updated regularly: These should, inter alid, provide for patrolling, both during and night: Police should extra Police should maintain and regularly update the data base about the elderly and obtain a feedback about security arrangements in force for the elderly: Police personnel should also be given training and re-orientation in dealing with and taking care of elderly: Security and placement agencies should be co-opted and encouraged to provide guards and domestic help having skill for taking care of the elderly: Thev should be cleared from security angle so that well-to-do senior citizens, who are at greater security risks, can have qualified and reliable personal and security staff. Police should organise special drives for verification of the antecedents of servants, drivers and other domestic help as also of tenants. Each   police head  quarters and each district police office metro/state headquarter should have a Senior Citizen Cell and Toll-Free Help-lines and an interactive Web-Site to enable easy interaction should be available. Enquiries should be held to fix responsibility for lapses whenever serious incidents of crime against elderly take place and suitable remedial measures/ action should be instituted/ taken in the light of the result of these enquires. At the same time, police personnel and members of the public who help in prevention and detection of crime against elderly should be handsomely rewarded/ recognised. day get
- b) Strengthening Community Policing: More effective development of police-public relationships is necessary: Issues like registration with police of senior citizens living alone for exercising extra vigilance in relation to them, strengthening of the beat police system, more frequent visits of beat constables, police patrol vans and volunteers from local communities, enrolled as special police officers for those who are living alone or with spouses, foot patrolling both during daytime and night etc should be taken up. There should be more frequent interaction between the police

and the residents of the area: Police could setup Community Liaison Groups which can organize volunteers to pay regular visits to senior citizens to attend to their emotional needs and to run errands for them. Neighbourhood Watch Schemes can be setup involving RWAs, Senior Citizen's Welfare Associations, Senior Citizen'$ Neighbourhood Societies which should evolve and enforce neighbourhood watch schemes.

- Engaging the Resident Welfare Associations (RWAs): Sensitisation of people/RWAs regarding safety measures is necessary. RWAs could play an active role in resolving minor disputes in which senior citizens are involved; should convince senior citizens to follow police advisories concerning safety and security matters, verification of antecedents of their domestic help and tenants, and registration with police and they should also help senior citizens to organise their own groups for solving their problems mutually: RWAs could arrange for better local area security: They could regulate entry of outsiders including casual workers, vendors and tradesmen in their premises more effectively. RWAs could provide a panel of security verified electricians, plumbers and other  tradesmen for service in their  premises and have arrangements with registered firms/ placement agencies for providing reliable domestic help to the houses in their premises: they
- Creation of Self Help Groups: Mobilisation of members of the public, RWAs, NGOs, youth clubs, and women groups could help senior  citizens to organise their own groups/ organisations involving persons from different walks of life like doctors, lawyers, security experts, etc: so that their expertise can be of use to them in solving their problems mutually and for providing emotional support to lonely citizens; and State Governments could partly fund senior citizens groups/ organisations by encouraging setting up of senior citizens organisations.
- e) Need for greater awareness: There is a need to introduce Literacy Programmes for older persons, which would reduce their vulnerability to exploitation. This would also help in strengthening their knowledge of their rights, access to entitlements and capacity to overcome discrimination and ability to resist violence though appropriate Do's and Don'ts. Information and education material (IEC) relevant to the lives and security of older people should be developed and translated in local languages and widely disseminated. School Curricula should   include

material that inculcates sensitivity and values, which promote proper attitude for care and respect for elderly and develop skills for giving care and emotional support to elderly and aids the sensitisation of the younger generation.

7. All the States/UTs are advised to consider adopting the measures elucidated above and any additional measure that is required for the effective management of crime against the elderly: An template for the monitoring of the action plan has been provided in the Annexure to this advisory for which information may be sent on a quarterly basis. Action taken may kindly be intimated. The receipt of the letter may please be acknowledged.

Yours faithfully,

(S Suresh KUMAR) Joint Secretary (CS)

Telefax: 23438100

Email: jscs@nicin

also for information and necessary action to: Copy

- All State Governments and Union Territories Principal Secretary/Secretary (Home)
- ii. The DGs of all State Governments/UTs.
- iii. Director General BPR&D
- iv.  Secretary, Ministry of Social Justice and Empowerment

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(S. Suresh KUMAR)

Joint Secretary to Govt: of India

## MONTORING OF ACTION PLAN

## FQR SAFETY AND SECURITY OF OLDER PERSONS

| S.No.   | Measures (Suggested)                                                                                                                              | Monitoring Indicators (to be indicated Quaterly)                                                                        |
|---------|---------------------------------------------------------------------------------------------------------------------------------------------------|-------------------------------------------------------------------------------------------------------------------------|
| 1_      | Identification of crime prone pockets/localities inhabited by older persons                                                                       | For a list of registered Senior Citizens upto the last date of the quarter. Information may please be given in Format A |
| 2       | Sensitization workshops for police personnel regarding safety and security of older persons                                                       | No: of workshop held by different districts in the quarter may be indicated:                                            |
| 3_      | (a) Registering old persons   (single or couple) alone under each police station of identified crime prone area living                            | Police Station wise list of  registered Senior Citizens (upto the last date of the quarter) is to be given in Format B. |
|         | (b) Senior Police Officers to periodically inspect the registers related to older persons in police stations to ensure they are regularly updated | No: of  inspections done district-wise are as follows:                                                                  |
|         | (a) Regular visits of the beat staff along with a Community NGO members to the residences of older persons alone: living                          | No_ of visits made under each police station is to be given in Format €.                                                |
|         | (b) Senior Police Officers to also periodically interact with older persons living alone                                                          | No_ of meetings held district/zone-wise in the last quarter are as follows:                                             |
| 5_      | Set up Senior Citizens' Special Cell at State and District Police Headquarters to coordinate and monitor safety and security of older persons     | Date of notifications and date f from which functioning started to be given.                                            |
| 6       | Set up 24x7 Senior Citizens' toll free Helpline(s) (DGP to decide number of Helplines required based on population of senior citizens             | Toll free no. started and call outcomes could be given:                                                                 |
|         | Establish   Community Policing Programmes in areas with high proportion of older persons                                                          | Details of the programmes initiated and their activities could be given                                                 |

## ANNEXURE

| S.No.   | Measures (Suggested)                                                                                                                                                                                                                                                 | Monitoring Indicators (to be indicated Quaterly)                                                                                                |
|---------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------|
| 8.      | Issue Dos & Don'ts Guidelines for older persons to be followed by them for home security measures, while dealing with salespersons, while going out  shopping or walking or to the bank etc and distribute leaflets of  guidelines and or   advertise through media. | Police should issue the same and   publicise through their web-sites as well as thro' media interaction. Status of issue of 'Do's and Don'ts' . |
| 9_      | Organize sensitization programmes for older persons about police helplines, Dos & Don'ts guidelines, legal aid facilities, etc available specially for them:                                                                                                         | No. of meetings held district/zone-wise in the last quarter are as follows:                                                                     |
| 10_     | Identification of reputed NGOs experienced in the field and consulting and coordinating with them whenever necessary:                                                                                                                                                | No. of NGOs identified and their activities in the quarter                                                                                      |
| 11_     | SHOs to regularly visit old age homes if any, within his jurisdiction to apprise himself of problems being faced by the inhabitants.                                                                                                                                 | No. of visits made to the old age homes (number)                                                                                                |
| 12_     | Prompt attendance to complaints by older of harassment, deception etc and cases of crimes against them.                                                                                                                                                              | No. of complaints received, no. disposed, no. referred to other authorities etc.                                                                |
| 13      | Senior Police Officers to periodically inspect progress of investigations of cases of complaints by older persons Or crimes against them:                                                                                                                            | No. of inspections done district/zone-wise in the last quarter are as follows:                                                                  |
| 14      | Establish advisory bodies of prominent senior citizens at State District level which would periodically interact with the police regarding safety and security of older persons                                                                                      | Date of notification and datels) of meetings held by the advisory boards                                                                        |

SL

NO

FORMAT A

DISTRICT/ZONE WISE SENIOR CITIZENS IN

| SL NO   | DISTRICT/ZONE   | TOTAL NO: OF SR. CITIZENS   |
|---------|-----------------|-----------------------------|

## AGE-WISE CLASSIFICATION OF SENIOR CITIZENS

DISTRICT/ZONE

TOTAL NO: OF SR: CITIZENS

POLICE STATION WISE SENIOR CITIZENS IN DISTRICT/zONE AS ON

DISTRICT/ZONE

| SL NO   | POLICE STATION   | TOTAL NO: OF SR: CITIZENS   |
|---------|------------------|-----------------------------|

FORMAT B

POLICE STATION WISE VISITS OF BY BEAT STAFF TO SENIOR CITIZENS IN DISTRICT /ZONE As ON

DISTRICT /ZONE

SL

POLICE STATION

TOTAL NO: OF SR; CITIZENS

VISITS BY BEAT CONSTABLES

NO

| SL NO   | POLICE STATION   | TOTAL NO: OF SR; CITIZENS   | VISITS BY BEAT CONSTABLES   |
|---------|------------------|-----------------------------|-----------------------------|