Lok Sabha Question No. 515 (UNSTARRED), answered on 2020-09-16
Subject: Saving Accounts in Post Offices
Ministry: COMMUNICATIONS
Asked by: Nihal Chand Chauhan, Jaskaur Meena

## GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS DEPARTMENT OF POSTS

## LOK  SABHA UNSTARRED QUESTION NO. 515 TO BE ANSWERED ON 16 TH  SEPTEMBER, 2020

## SAVING ACCOUNTS IN POST OFFICES

- †515.   SHRI NIHAL CHAND: SHRIMATI JASKAUR MEENA:

Will the Minister of COMMUNICATIONS be pleased to state:

- (a) the number of saving accounts opened so far in post offices of country during the last two years and the details thereof including Ganganagar of Rajasthan;
- (b) the  facilities  provided  by  the  Government  to  account  holders  through  India  Post  payment banks and whether there has been any increase in the opening of new accounts during the last two years; and
- (c) whether the Union Government has any mechanism to know the satisfaction level of services/ facilities being provided to the customers and if so, the details thereof?

## ANSWER

## MINISTER OF STATE FOR COMMUNICATIONS, EDUCATION AND ELECTRONICS & INFORMATION TECHNOLOGY (SHRI SANJAY DHOTRE)

- (a)       Sir, the number of Saving Accounts opened in post offices of country during the last two years and the details thereof including Ganganagar (Shriganganagar) of Rajasthan is as under.
- (b) The  facilities  being  provided  to  the  account  holders  through  the  India  Post  Payment  Bank include: -
- i.    Paperless banking
- ii.   Opening of account and transactions through biometric authentication
- iii.  Doorstep banking
- iv.  Online banking through IPPB application available in multiple languages

|   Sl. No. | Financial Year                                    | No of Savings Account opened   |
|-----------|---------------------------------------------------|--------------------------------|
|         1 | 2018-19                                           | 1,11,44,268                    |
|         2 | 2019-20                                           | 88,15,236                      |
|         3 | 2018-19 In Ganganagar (Shriganganagar), Rajasthan | 13,476                         |
|         4 | 2019-20 In Ganganagar (Shriganganagar), Rajasthan | 16,791                         |

- v.   QR(Quick Response) Card and Assisted UPI(Unified Payment Interface)
- vi.  Linkage with Post Office Savings Account

vii. Digital payment from IPPB account to customer's Recurring Deposit account, Time Deposit account, Sukanya Samriddhi Yojana Account or Public Provident Fund Account standing in the Post Office.

Number  of  accounts  being  opened  in  India  Post  Payments  Bank  (IPPB)  have  been continuously increasing. The details of account opened in India Post Payments Bank (IPPB) during last two years is as under:-

|   Sl. No. | Financial Year   | No of IPPB accounts opened   |
|-----------|------------------|------------------------------|
|         1 | 2018-19          | 55,67,872                    |
|         2 | 2019-20          | 1,81,91,458                  |

(c) Yes,  Sir.  The Department  of  Posts  has  an  elaborate  mechanism  of  various  channels  for receiving continuous feedback from its customers to know their satisfaction level of services/facilities being provided to them and take appropriate remedial steps.

They inter-alia include-

- i)    Customer Relationship Management Platform
2. ii)   India Post Call Centre (Toll Free No 1800 266 6868)
3. iii)  Twitter Seva
4. iv)  Customer feedback facility on the Department's website (www.indiapost.gov.in/VAS/Pages/Custome rFeedback.aspx)
- v)   Centralized Public Grievance Redress And Monitoring System Portal
6. vi)  Complaints and suggestions received through mail, email etc.

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