Lok Sabha Question No. 875 (UNSTARRED), answered on 2018-07-23
Subject: LPG Home Delivery
Ministry: PETROLEUM AND NATURAL GAS
Asked by: RAHUL RAMESH SHEWALE, SANJAY SHAMRAO DHOTRE, BHARTRUHARI MAHTAB

## LOK SABHA

## UNSTARRED QUESTION NO.875 TO BE ANSWERED ON 23 RD  JULY, 2018

## LPG Home Delivery

## 875. SHRI RAHUL SHEWALE: SHRI SANJAY DHOTRE: SHRI BHARTRUHARI MAHTAB:

## पेट्रोल ियम और प्राक ृ तिक गैस मंत्री

## Will the Minister of PETROLEUM AND NATURAL GAS be pleased to state:

(a) whether the Maximum Retail Price (MRP) of domestic LPG cylinder includes home delivery charge also and if so, the details thereof;

(b)  whether  the  cases  of  overcharging  for  home  delivery  of  domestic  LPG  cylinders above  its  MRP  by  LPG  Distributors  have  been  reported  come  to  the  notice  of  the Government across the country particularly in small cities during each of the last three years and the current year;

(c)  if  so,  the  details  thereof,  State/  UT-wise  and  company-wise  along  with  the  action taken/being taken by the Government in such cases so far;

(d)  the  number  and  nature  of  complaints  received  by  the  Government  against  LPG Distributors across the country during the said period, State/UT-wise and Company-wise along with the present status of such complaints; and

(e)  the  other  steps  taken/being  taken  by  the  Government  to  bring  transparency  in  the functioning of LPG Distributors across the country along with achievements thereof?

## ANSWER

## पेट्रोल ियम और प्राक ृ तिक गैस मंत्री

## (श्री धमेन्द्र प्रधान)

## MINISTER OF PETROLEUM AND NATURAL GAS (SHRI DHARMENDRA PRADHAN)

- (a) Retail Selling Price of Domestic LPG includes delivery charges. At present the delivery charges  are ` 19.50 for 14.2 Kg cylinder and ` 9.50 for 5 kg cylinder.
- (b)& (c) State/UT-wise and Company-wise details of established cases of overcharging as reported by OMCs for the last three years and current year are at Annexure-I, II and III.
- (d) & (e) OMCs have reported that the cases of irregularities are mainly due to delay in  refill  supplies  as  well  as  non-home  delivery  of  domestic  refills  by  LPG distributors,  overcharging  for  home  delivery,  unaccounted  sale  of  LPG

cylinders, supply of underweight cylinders/pilferage, etc. State/UT-wise and Company-wise details of established cases of irregularities/malpractices as  reported  by  OMCs  for  the  last  three  years  and  current  year  are  at Annexure-IV, V and VI. In all established cases of irregularities/malpractices, action against the LPG Distributor is taken as per provisions of Marketing Discipline Guidelines/Distributorship Agreement. The  steps  been  taken  by  the  Government  to  bring  transparency  in  the functioning of LPG distribution across the country include:-

- (i) In  order  to  regulate  distribution  of  LPG,  'Liquefied  Petroleum  Gas (Regulation  of  Supply  and  Distribution)  Order,  2000'  has  been notified;
- (ii) KYC initiative for all new connections/multiple connections/transferred/inactive  customers  so  that  customers  with proper identity and address proof are enrolled at distributors;
- (iii) IVRS/SMS  refill  booking  system  has  been  introduced  across  the country in all regular distributorships, wherein customers get SMS on refill  booking /  generation of cash memo.  Also, this empowers the customers and enables him to report any wrong/non delivery;
- (iv) OMCs have notified LPG Marketing Discipline Guidelines (MDG) to be adhered to by the distributors. The MDG is revised from time to time to cover all aspects of LPG marketing and to keep a check on erring distributors;
- (v) Provision to rate the services of the OMCs distributors is available on web portal by giving star ratings;
- (vi) In order to have a convenient, easy and effective way to enable the citizen to provide their feedback, a unique toll free telephone number 18002333555 is in operation;
- (vii) Complaints  received  by  OMCs  are  investigated  and  if  established, suitable action is taken against the LPG  distributor(s) as per provisions of the Marketing Discipline Guidelines (MDG)/Distributorship agreement;
- (viii) OMCs have also introduced different  colors  for  domestic  and  nondomestic  LPG  cylinders  so  that  misuse  of  domestic  LPG  cylinders for unauthorized use is easily identifiable.

Annexure referred to in reply to parts (b) & (c) of the Lok Sabha Unstarred Question No.875 asked by Shri Rahul Shewale, Shri Sanjay Dhotre and Shri Bhartruhari Mahtab to be answered on 23 rd July, 2018  regarding 'LPG Home Delivery'.

Total established cases of Irregularities against IOCL Distributorships

| STATE/UT             |   2018-19 (April-June) |   2017-18 |   2016-17 |   2015-16 |
|----------------------|------------------------|-----------|-----------|-----------|
| CHANDIGARH           |                     10 |         9 |         4 |        27 |
| DELHI                |                     27 |        77 |        18 |        52 |
| HARYANA              |                      0 |         3 |         3 |         9 |
| HIMACHAL PRADESH     |                      0 |         6 |         1 |         5 |
| JAMMU & KASHMIR      |                      0 |        12 |        11 |        25 |
| PUNJAB               |                      1 |        24 |        29 |        50 |
| RAJASTHAN            |                     16 |       129 |        22 |        63 |
| UTTAR PRADESH        |                     40 |       216 |       432 |       389 |
| UTTRANCHAL           |                      0 |         8 |        39 |        17 |
| SUB TOTAL NORTH      |                     94 |       484 |       559 |       637 |
| ANDAMAN & NICOBAR    |                      0 |         0 |         0 |         0 |
| ARUNACHAL PRADESH    |                      0 |         0 |         0 |         7 |
| ASSAM                |                      2 |         4 |        49 |        57 |
| BIHAR                |                      2 |        17 |        54 |        25 |
| JHARKHAND            |                      0 |         8 |        81 |        40 |
| MANIPUR              |                      0 |         0 |         4 |         0 |
| MEGHALAYA            |                      0 |         1 |        29 |         0 |
| MIZORAM              |                      0 |         0 |         0 |         0 |
| NAGALAND             |                      0 |         0 |         1 |         0 |
| ORISSA               |                      1 |        56 |         1 |        10 |
| SIKKIM               |                      0 |         0 |         1 |         0 |
| TRIPURA              |                      0 |         0 |         6 |         2 |
| WEST BENGAL          |                      0 |        26 |        17 |         9 |
| SUB TOTAL EAST       |                      5 |       112 |       243 |       150 |
| CHATTISGARH          |                      0 |         4 |        20 |        16 |
| DADRA & NAGAR HAVELI |                      0 |         0 |         0 |         0 |
| DAMAN & DIU          |                      0 |         0 |         0 |         0 |
| GOA                  |                      0 |         0 |         0 |         2 |
| GUJARAT              |                      0 |        40 |        44 |        91 |
| MADHYA PRADESH       |                     65 |       153 |       177 |       228 |
| MAHARASHTRA          |                      8 |        29 |        67 |        46 |
| SUB TOTAL WEST       |                     73 |       226 |       308 |       383 |
| ANDHRA PRADESH       |                      0 |         1 |         4 |        43 |
| KARNATAKA            |                     12 |        18 |        26 |        37 |
| KERALA               |                      2 |        17 |        21 |        64 |
| LAKSHADWEEP          |                      0 |         0 |         0 |         0 |
| PONDICHERRY          |                      0 |         0 |         0 |         0 |
| TAMILNADU            |                      0 |        25 |        20 |       106 |
| TELANGANA            |                      0 |        12 |         4 |        36 |
| SUB TOTAL SOUTH      |                     14 |        73 |        75 |       286 |
| ALL INDIA            |                    186 |       895 |      1185 |      1456 |

## Annexure referred to in reply to parts (b) & (c) of the Lok Sabha Unstarred Question No.875 asked by Shri Rahul Shewale, Shri Sanjay Dhotre and Shri Bartruhari Mahtab to be answered on 23 rd July, 2018  regarding 'LPG Home Delivery'.

Total established cases of Irregularities against BPCL Distributorships

| STATE/UT             |   2015-16 |   2016-17 |   2017-18 |   Apr-June 2018 |
|----------------------|-----------|-----------|-----------|-----------------|
| CHANDIGARH           |         7 |         3 |         0 |               1 |
| DELHI                |        19 |         3 |         9 |               0 |
| HARYANA              |        10 |         3 |         8 |               1 |
| HIMACHAL PRADESH     |         0 |         0 |         2 |               0 |
| JAMMU & KASHMIR      |         3 |         0 |         2 |               1 |
| PUNJAB               |        16 |         6 |         4 |               3 |
| RAJASTHAN            |        16 |        28 |        21 |              12 |
| UTTAR PRADESH        |        78 |        52 |        96 |               9 |
| UTTRANCHAL           |         6 |         5 |        13 |               0 |
| SUB TOTAL NORTH      |       155 |       100 |       155 |              27 |
| ANDAMAN & NICOBAR    |         0 |         0 |         0 |               0 |
| ARUNACHAL PRADESH    |         0 |         0 |         0 |               0 |
| ASSAM                |         1 |         1 |         0 |               0 |
| BIHAR                |         7 |        15 |        25 |               7 |
| JHARKHAND            |         3 |         0 |         0 |               0 |
| MANIPUR              |         0 |         0 |         0 |               0 |
| MEGHALAYA            |         0 |         0 |         0 |               0 |
| MIZORAM              |         0 |         0 |         0 |               0 |
| NAGALAND             |         0 |         0 |         0 |               0 |
| ORISSA               |        90 |         0 |         0 |               0 |
| SIKKIM               |         0 |         0 |         0 |               0 |
| TRIPURA              |         0 |         0 |         0 |               0 |
| WEST BENGAL          |         5 |         0 |         0 |               0 |
| SUB TOTAL EAST       |       106 |        16 |        25 |               7 |
| CHATTISGARH          |         2 |         0 |         0 |               0 |
| DADRA & NAGAR HAVELI |         0 |         0 |         0 |               0 |
| DAMAN & DIU          |         0 |         0 |         0 |               0 |
| GOA                  |         2 |         0 |         4 |               0 |
| GUJARAT              |        18 |         0 |         8 |               1 |
| MADHYA PRADESH       |        17 |        20 |        23 |               0 |
| MAHARASHTRA          |        55 |        40 |        61 |               6 |
| SUB TOTAL WEST       |        94 |        60 |        96 |               7 |
| ANDHRA PRADESH       |        24 |        21 |         3 |               2 |
| KARNATAKA            |        26 |        19 |         9 |               5 |
| KERALA               |         6 |        17 |         8 |               0 |
| LAKSHADWEEP          |         0 |         0 |         0 |               0 |
| PONDICHERRY          |         0 |         0 |         0 |               0 |
| TAMILNADU            |        15 |         2 |         8 |               2 |
| TELANGANA            |        16 |         0 |         8 |               0 |
| SUB TOTAL SOUTH      |        87 |        59 |        36 |               9 |
| ALL INDIA TOTAL      |       442 |       235 |       312 |              50 |

Annexure referred to in reply to parts (b) & (c) of the Lok Sabha Unstarred Question No.875 asked  by  Shri  Rahul  Shewale,  Shri  Sanjay  Dhotre  and    Shri  Bhartruhari  Mahtab  to  be answered on 23 rd July, 2018  regarding 'LPG Home Delivery'.

Total established cases of Irregularities against HPCL Distributorships

| State/UT           |   Apr-Jun '18 |   2017-18 |   2016-17 |   2015-16 |
|--------------------|---------------|-----------|-----------|-----------|
| CHANDIGARH         |             0 |         1 |         2 |         2 |
| DELHI              |             3 |         8 |        26 |         7 |
| HARYANA            |             0 |         1 |        10 |        33 |
| HIMACHAL PRADESH   |             0 |         0 |         0 |         5 |
| JAMMU &KASHMIR     |             0 |        13 |         5 |        49 |
| PUNJAB             |            10 |        15 |        22 |        92 |
| RAJASTHAN          |            41 |       149 |       104 |        76 |
| UTTAR PRADESH      |            21 |        51 |        28 |       101 |
| UTTRANCHAL         |             0 |         1 |         0 |        11 |
| SUB TOTAL NORTH    |            75 |       239 |       197 |       376 |
| ANDAMAN &NICOBAR   |             0 |         0 |         0 |         0 |
| ARUNACHAL PRADESH  |             0 |         0 |         0 |         0 |
| ASSAM              |             0 |        11 |         7 |         5 |
| BIHAR              |             0 |         1 |        12 |         0 |
| JHARKHAND          |             0 |         0 |         3 |         0 |
| MANIPUR            |             0 |         0 |         0 |         0 |
| MEGHALAYA          |             0 |         0 |         0 |         0 |
| MIZORAM            |             0 |         0 |         0 |         0 |
| NAGALAND           |             0 |         0 |         0 |         0 |
| ORISSA             |             2 |         0 |         2 |         5 |
| SIKKIM             |             0 |         0 |         0 |         0 |
| TRIPURA            |             0 |         0 |         0 |         0 |
| WEST BENGAL        |            14 |       169 |        60 |       132 |
| SUB TOTAL EAST     |            16 |       181 |        84 |       142 |
| CHATTISGARH        |             0 |         0 |         2 |        23 |
| DADRA&NAGAR HAVELI |             0 |         0 |         0 |         0 |
| DAMAN &DIU         |             0 |         0 |         0 |         0 |
| GOA                |             0 |         1 |         1 |         1 |
| GUJARAT            |             2 |         9 |         5 |        13 |
| MADHYA PRADESH     |             3 |        12 |        19 |        28 |
| MAHARASHTRA        |            19 |        42 |        26 |        63 |
| SUB TOTAL WEST     |            24 |        64 |        53 |       128 |
| ANDHRA PRADESH     |             0 |        18 |        44 |        28 |
| KARNATAKA          |             9 |         6 |        30 |        26 |
| KERALA             |             0 |         2 |        14 |         3 |
| LAKSHADWEEP        |             0 |         0 |         0 |         0 |
| PONDICHERRY        |             0 |         0 |         0 |         1 |
| TAMILNADU          |             0 |         0 |         5 |        14 |
| TELANGANA          |             5 |        11 |         7 |        17 |
| SUB TOTAL SOUTH    |            14 |        37 |       100 |        89 |
| ALL INDIA          |           129 |       521 |       434 |       735 |

Annexure referred to in reply to parts (d) & (e) of the Lok Sabha Unstarred Question No.875 asked  by  Shri  Rahul  Shewale,  Shri  Sanjay  Dhotre  and    Shri  Bhartruhari  Mahtab  to  be answered on 23 rd July, 2018  regarding 'LPG Home Delivery'.

Established Cases of Overcharging on home delivery against Indane Distributorship

| STATE/UT           |   2018-19 (April-June) |   2017-18 |   2016-17 |   2015-16 |
|--------------------|------------------------|-----------|-----------|-----------|
| CHANDIGARH         |                      0 |         1 |         0 |         0 |
| DELHI              |                      0 |         1 |         0 |         0 |
| HARYANA            |                      0 |         0 |         0 |         0 |
| HIMACHAL PRADESH   |                      0 |         0 |         0 |         0 |
| JAMMU &KASHMIR     |                      0 |         0 |         0 |         1 |
| PUNJAB             |                      0 |         1 |         3 |         3 |
| RAJASTHAN          |                      0 |         1 |         1 |         2 |
| UTTAR PRADESH      |                      0 |         9 |        10 |        28 |
| UTTRANCHAL         |                      0 |         1 |         0 |         0 |
| SUB TOTAL NORTH    |                      0 |        14 |        14 |        34 |
| ANDAMAN &NICOBAR   |                      0 |         0 |         0 |         0 |
| ARUNACHAL PRADESH  |                      0 |         0 |         0 |         0 |
| ASSAM              |                      0 |         0 |         6 |         4 |
| BIHAR              |                      0 |         2 |         7 |         1 |
| JHARKHAND          |                      0 |         0 |         6 |         2 |
| MANIPUR            |                      0 |         0 |         0 |         0 |
| MEGHALAYA          |                      0 |         0 |         0 |         0 |
| MIZORAM            |                      0 |         0 |         0 |         0 |
| NAGALAND           |                      0 |         0 |         0 |         0 |
| ORISSA             |                      0 |         1 |         0 |         0 |
| SIKKIM             |                      0 |         0 |         0 |         0 |
| TRIPURA            |                      0 |         0 |         0 |         0 |
| WEST BENGAL        |                      0 |         1 |         1 |         0 |
| SUB TOTAL EAST     |                      0 |         4 |        20 |         7 |
| CHATTISGARH        |                      0 |         0 |         0 |         1 |
| DADRA &NAGARHAVELI |                      0 |         0 |         0 |         0 |
| DAMAN &DIU         |                      0 |         0 |         0 |         0 |
| GOA                |                      0 |         0 |         0 |         0 |
| GUJARAT            |                      0 |         0 |         0 |         3 |
| MADHYAPRADESH      |                      1 |         1 |         3 |         4 |
| MAHARASHTRA        |                      1 |         2 |         4 |         2 |
| SUB TOTAL WEST     |                      2 |         3 |         7 |        10 |
| ANDHRA PRADESH     |                      0 |         0 |         0 |         0 |
| KARNATAKA          |                      1 |         1 |         0 |         1 |
| KERALA             |                      2 |         0 |         0 |         3 |
| LAKSHADWEEP        |                      0 |         0 |         0 |         0 |
| PONDICHERRY        |                      0 |         0 |         0 |         0 |
| TAMILNADU          |                      0 |         4 |         4 |        11 |
| TELANGANA          |                      0 |         1 |         0 |         0 |
| SUB TOTAL SOUTH    |                      3 |         6 |         4 |        15 |
| ALL INDIA          |                      5 |        27 |        45 |        66 |

Annexure referred to in reply to parts (d) & (e) of the Lok Sabha Unstarred Question No.875 asked by Shri Rahul Shewale, Shri Sanjay Dhotre and  Shri Bhartruhari Mahtab to be answered on 23 rd July, 2018  regarding 'LPG Home Delivery'.

Established Cases of Overcharging on home delivery against BPCL Distributorship

| STATE/UT           |   2015-16 |   2016-17 |   2017-18 |   Apr-June 2018 |
|--------------------|-----------|-----------|-----------|-----------------|
| CHANDIGARH         |         0 |         0 |         0 |               0 |
| DELHI              |         3 |         0 |         0 |               0 |
| HARYANA            |         2 |         0 |         0 |               0 |
| HIMACHAL PRADESH   |         0 |         0 |         0 |               0 |
| JAMMU &KASHMIR     |         0 |         0 |         0 |               0 |
| PUNJAB             |         0 |         1 |         0 |               0 |
| RAJASTHAN          |         0 |         5 |         6 |               3 |
| UTTAR PRADESH      |         9 |         4 |         6 |               2 |
| UTTRANCHAL         |         1 |         1 |         1 |               0 |
| SUB TOTAL NORTH    |        15 |        11 |        13 |               5 |
| ANDAMAN&NICOBAR    |         0 |         0 |         0 |               0 |
| ARUNACHAL PRADESH  |         0 |         0 |         0 |               0 |
| ASSAM              |         0 |         0 |         0 |               0 |
| BIHAR              |         1 |         5 |         2 |               1 |
| JHARKHAND          |         0 |         0 |         0 |               0 |
| MANIPUR            |         0 |         0 |         0 |               0 |
| MEGHALAYA          |         0 |         0 |         0 |               0 |
| MIZORAM            |         0 |         0 |         0 |               0 |
| NAGALAND           |         0 |         0 |         0 |               0 |
| ORISSA             |         0 |         0 |         0 |               0 |
| SIKKIM             |         0 |         0 |         0 |               0 |
| TRIPURA            |         0 |         0 |         0 |               0 |
| WEST BENGAL        |         2 |         0 |         0 |               0 |
| SUB TOTAL EAST     |         3 |         5 |         2 |               1 |
| CHATTISGARH        |         0 |         0 |         0 |               0 |
| DADRA&NAGAR HAVELI |         0 |         0 |         0 |               0 |
| DAMAN&DIU          |         0 |         0 |         0 |               0 |
| GOA                |         0 |         0 |         0 |               0 |
| GUJARAT            |         0 |         0 |         0 |               0 |
| MADHYAPRADESH      |         5 |        12 |         5 |               0 |
| MAHARASHTRA        |         3 |         3 |         3 |               0 |
| SUB TOTAL WEST     |         8 |        15 |         8 |               0 |
| ANDHRA PRADESH     |         2 |         0 |         0 |               1 |
| KARNATAKA          |         9 |         0 |         0 |               0 |
| KERALA             |         0 |         0 |         1 |               0 |
| LAKSHADWEEP        |         0 |         0 |         0 |               0 |
| PONDICHERRY        |         0 |         0 |         0 |               0 |
| TAMILNADU          |         5 |         0 |         0 |               0 |
| TELANGANA          |         0 |         0 |         0 |               0 |
| SUB TOTAL SOUTH    |        16 |         0 |         1 |               1 |
| ALL INDIA TOTAL    |        42 |        31 |        24 |               7 |

Annexure referred to in reply to parts (d) & (e) of the Lok Sabha Unstarred Question No.875  asked  by  Shri  Rahul  Shewale,  Shri  Sanjay  Dhotre  and    Shri  Bhartruhari Mahtab to be answered on 23 rd July, 2018  regarding 'LPG Home Delivery'.

Established cases of Overcharging on Refill against HP Gas Distributorships

| State/UT        | Apr-Jun '18   | 2017-18   | 2016-17   | 2015-16   |
|-----------------|---------------|-----------|-----------|-----------|
| JAMMU &KASHMIR  |               | 1         |           | 6         |
| PUNJAB          |               | 1         | 2         | 6         |
| RAJASTHAN       |               | 2         | 5         | 2         |
| UTTAR PRADESH   | 5             | 5         | 4         | 7         |
| UTTRANCHAL      |               |           |           |           |
| SUB TOTAL NORTH | 5             | 9         | 11        | 21        |
| BIHAR           |               |           | 2         |           |
| ORISSA          | 3             |           | 1         | 1         |
| WEST BENGAL     |               | 10        | 2         | 2         |
| SUB TOTAL EAST  | 3             | 10        | 5         | 3         |
| GOA             |               |           | 1         |           |
| GUJARAT         |               |           | 1         |           |
| MADHYA PRADESH  |               |           | 2         |           |
| MAHARASHTRA     | 2             | 2         | 3         | 7         |
| SUB TOTAL WEST  | 2             | 2         | 7         | 7         |
| ANDHRA PRADESH  |               | 4         | 9         | 8         |
| KARNATAKA       | 2             | 2         | 6         | 3         |
| TAMILNADU       |               |           |           | 4         |
| TELANGANA       |               | 4         |           | 3         |
| SUB TOTAL SOUTH | 2             | 10        | 15        | 18        |
| ALL INDIA       | 12            | 31        | 38        | 49        |