Lok Sabha Question No. 3500 (UNSTARRED), answered on 2019-01-02
Subject: Extent of Call Drop
Ministry: COMMUNICATIONS
Asked by: SADASHIV KISAN LOKHANDE

## GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS DEPARTMENT OF TELECOMMUNICATIONS

## LOK  SABHA UNSTARRED QUESTION NO.3500 TO BE ANSWERED ON 2 ND  JANUARY, 2019

## EXTENT OF CALL DROP

†3500. SHRI SADASHIV LOKHANDE:

Will the Minister of COMMUNICATIONS be pleased to state:

(a) whether  TRAI  has  expressed  concerns  over  increasing  rate  of  call  drops  across networks of various Telecom Service Providers (TSPs) and if so, the details thereof; and

(b) the extent to which the rate of call drop has been higher than prescribed limit in rural and urban areas separately during each of the last three years and the current year, State/UT-wise and the steps taken/ proposed to be taken by the Government and the TSPs to maintain the said rate within the prescribed limit?

## ANSWER

## THE MINISTER OF STATE (IC) OF THE MINISTRY OF COMMUNICATIONS & MINISTER OF STATE IN THE MINISTRY OF RAILWAYS (SHRI MANOJ SINHA)

(a) In order to address the issue of call drop, Telecom Regulatory Authority of India (TRAI) held public consultation with all the stakeholders and reviewed the framework for assessing call drop and financial disincentives for non-compliance with the Quality of Service benchmarks.

Based on this review, TRAI has prescribed the revised parameters viz Drop Call Rate (DCR) Spatial Distribution Measure (benchmark <2%) and DCR Temporal Distribution Measure (benchmark <3%), effective from 1 st October 2017. The parameters prevailing earlier assessed the performance of mobile network for the License Service Area (LSA) as a whole. However, the  revised  parameters  are  more  stringent  as  they  give  better  insight  into  the  network performance of Telecom Service Provider (TSP) at each Base Transceiver Station (BTS) level.

As  per  report  of  Telecom  Regulatory  Authority  of  India  (TRAI)  for  the  quarter  ending September 2018, significant improvement has been observed in terms of compliance towards TRAI's Quality of Services benchmarks on DCR. All TSPs are complying to these benchmarks despite rapid-increase in traffic volume and more stringent benchmarks, except M/s Idea in four License Service Areas (LSAs) i.e. Assam, Jammu & Kashmir, Himachal Pradesh & North East and M/s Bharat Sanchar Nigam Limited (BSNL) in one LSA i.e. West Bengal.

(b) As per TRAI, the Quality of Services benchmarks on Drop Call Rate are assessed for LSA as a whole and data is not available separately for urban and rural areas. LSA-wise details of non-compliance by TSPs to the earlier parameters for the years 2015 to 2017, in case of 2G & 3G services, are given at Annexure-I& II respectively. LSA-wise details of non-compliance as per the revised parameters for December, 2017 and year 2018 is given at Annexure-III .

In order to address call drops, following steps have been taken:

(i) DoT  has  taken  several  policy  initiatives  to  facilitate  infrastructure  growth  for delivery of quality services. These include permitting trading/sharing/liberalisation of spectrum,  permitting  passive  &  active  infrastructure  sharing,  notification  of  Right  of  Way Rules 2016, making available government land/buildings for installations of towers etc.

(ii) About 9.74 lakh additional Base Transceiver Stations (BTSs) for 2G/3G/4G-LTE services have been added by TSPs since July 2015 taking the total BTS count in the country to about 20.07 lakh in November 2018. Moreover, about 9.59 lakh 2G/3G Cells have been rectified/optimised by TSPs during July 2016 to October 2018.

(iii) In  order  to  obtain  direct  feedback  from  subscribers,  DoT  has  launched  an Interactive  Voice  Response  System  (IVRS)  wherein,  around  2.15  Crore  subscribers  have been  individually  contacted  since  December  2016,  of  which  30.1  lakh  subscribers  have participated  in  the  survey.  The  feedback  is  shared  with  the  TSPs  every  week  for  taking corrective actions in a time bound manner. As a result, about 85,000 individual cases of call drops have been resolved so far.

(iv) Independent  Drive  Tests  of  mobile  networks  in  select  cities,  highways,  railway routes to assess the quality of service.

(v) Revised  graded  Financial  Disincentives  (FD)  structure,  based  on  the  extent  to which  a  TSP's  performance  deviates  from  the  specified  call-drop  benchmark,  has  been introduced since 1 st October 2017. LSA-wise details of disincentives imposed on TSPs are given at Annexure-IV.

## (2G Services)

| The details of instances of non-compliance in the benchmarks for call drop parameters reported by TSPs on quarterly basis (in %age)   | The details of instances of non-compliance in the benchmarks for call drop parameters reported by TSPs on quarterly basis (in %age)   | The details of instances of non-compliance in the benchmarks for call drop parameters reported by TSPs on quarterly basis (in %age)   | The details of instances of non-compliance in the benchmarks for call drop parameters reported by TSPs on quarterly basis (in %age)   | The details of instances of non-compliance in the benchmarks for call drop parameters reported by TSPs on quarterly basis (in %age)   | The details of instances of non-compliance in the benchmarks for call drop parameters reported by TSPs on quarterly basis (in %age)   | The details of instances of non-compliance in the benchmarks for call drop parameters reported by TSPs on quarterly basis (in %age)   | The details of instances of non-compliance in the benchmarks for call drop parameters reported by TSPs on quarterly basis (in %age)   | The details of instances of non-compliance in the benchmarks for call drop parameters reported by TSPs on quarterly basis (in %age)   | The details of instances of non-compliance in the benchmarks for call drop parameters reported by TSPs on quarterly basis (in %age)   | The details of instances of non-compliance in the benchmarks for call drop parameters reported by TSPs on quarterly basis (in %age)   | The details of instances of non-compliance in the benchmarks for call drop parameters reported by TSPs on quarterly basis (in %age)   | The details of instances of non-compliance in the benchmarks for call drop parameters reported by TSPs on quarterly basis (in %age)   | The details of instances of non-compliance in the benchmarks for call drop parameters reported by TSPs on quarterly basis (in %age)   |
|---------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------|
| Parameter with Benchmark                                                                                                              | Telecom Service Provider                                                                                                              | License Service Area                                                                                                                  |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       | 2016                                                                                                                                  | 2016                                                                                                                                  | 2016                                                                                                                                  | 2016                                                                                                                                  | 2017                                                                                                                                  | 2017                                                                                                                                  | 2017                                                                                                                                  |
| Parameter with Benchmark                                                                                                              | Telecom Service Provider                                                                                                              | License Service Area                                                                                                                  | March                                                                                                                                 | June                                                                                                                                  | Sept                                                                                                                                  | Dec.                                                                                                                                  | March                                                                                                                                 | June                                                                                                                                  | Sept                                                                                                                                  | Dec.                                                                                                                                  | March                                                                                                                                 | June                                                                                                                                  | Sept                                                                                                                                  |
| Call Rate (Benchmark <2%)                                                                                                             | Aircel                                                                                                                                | Haryana                                                                                                                               | 4.04                                                                                                                                  | 6.37                                                                                                                                  | 2.53                                                                                                                                  |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |
| Call Rate (Benchmark <2%)                                                                                                             | BSNL                                                                                                                                  | Bihar                                                                                                                                 | 2.85                                                                                                                                  | 2.84                                                                                                                                  | 2.46                                                                                                                                  |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |
| Call Rate (Benchmark <2%)                                                                                                             | BSNL                                                                                                                                  | Himachal Pradesh                                                                                                                      |                                                                                                                                       |                                                                                                                                       | 2.26                                                                                                                                  |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |
| Call Rate (Benchmark <2%)                                                                                                             | BSNL                                                                                                                                  | North East (NE)                                                                                                                       | 3.98                                                                                                                                  | 3.52                                                                                                                                  | 3.79                                                                                                                                  | 2.92                                                                                                                                  | 2.56                                                                                                                                  |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |
| Worst affected cells having more than 3% Traffic Channel (TCH) drop (call drop) rate (Benchmark <3%)                                  |                                                                                                                                       | Andhra Pradesh(AP)                                                                                                                    | 6.36                                                                                                                                  | 6.11                                                                                                                                  | 4.48                                                                                                                                  |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |
| Worst affected cells having more than 3% Traffic Channel (TCH) drop (call drop) rate (Benchmark <3%)                                  |                                                                                                                                       | Assam                                                                                                                                 | 13.26                                                                                                                                 | 15.46                                                                                                                                 | 14.05                                                                                                                                 | 12.61                                                                                                                                 | 12.42                                                                                                                                 | 17.22                                                                                                                                 | 19.05                                                                                                                                 | 15.98                                                                                                                                 | 13.66                                                                                                                                 | 16.47                                                                                                                                 | 15.97                                                                                                                                 |
| Worst affected cells having more than 3% Traffic Channel (TCH) drop (call drop) rate (Benchmark <3%)                                  |                                                                                                                                       | Bihar                                                                                                                                 | 9.75                                                                                                                                  | 10.59                                                                                                                                 | 14.03                                                                                                                                 | 12.02                                                                                                                                 | 14.66                                                                                                                                 | 13.66                                                                                                                                 | 15.08                                                                                                                                 | 12.49                                                                                                                                 | 8.76                                                                                                                                  | 6.63                                                                                                                                  | 6.22                                                                                                                                  |
| Worst affected cells having more than 3% Traffic Channel (TCH) drop (call drop) rate (Benchmark <3%)                                  |                                                                                                                                       | Delhi                                                                                                                                 | 7.33                                                                                                                                  | 6.87                                                                                                                                  | 6.29                                                                                                                                  | 4.87                                                                                                                                  |                                                                                                                                       | 4.18                                                                                                                                  | 5.13                                                                                                                                  | 4.15                                                                                                                                  | 4.13                                                                                                                                  | 4.19                                                                                                                                  | 5.01                                                                                                                                  |
| Worst affected cells having more than 3% Traffic Channel (TCH) drop (call drop) rate (Benchmark <3%)                                  |                                                                                                                                       | Haryana                                                                                                                               | 3.92                                                                                                                                  | 4.31                                                                                                                                  | 3.89                                                                                                                                  |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |
| Worst affected cells having more than 3% Traffic Channel (TCH) drop (call drop) rate (Benchmark <3%)                                  |                                                                                                                                       | Himachal Pradesh (HP)                                                                                                                 | 11.04                                                                                                                                 | 11.77                                                                                                                                 | 16.09                                                                                                                                 | 11.96                                                                                                                                 | 10.21                                                                                                                                 | 10.16                                                                                                                                 | 11.47                                                                                                                                 | 8.63                                                                                                                                  | 8.58                                                                                                                                  | 8.72                                                                                                                                  | 10.18                                                                                                                                 |
| Worst affected cells having more than 3% Traffic Channel (TCH) drop (call drop) rate (Benchmark <3%)                                  | Aircel                                                                                                                                | Jammu & Kashmir (J&K)                                                                                                                 | 10.60                                                                                                                                 | 9.53                                                                                                                                  | 13.76                                                                                                                                 | 12.45                                                                                                                                 | 10.87                                                                                                                                 | 10.99                                                                                                                                 | 12.28                                                                                                                                 | 8.58                                                                                                                                  | 8.80                                                                                                                                  | 8.09                                                                                                                                  | 7.83                                                                                                                                  |
| Worst affected cells having more than 3% Traffic Channel (TCH) drop (call drop) rate (Benchmark <3%)                                  |                                                                                                                                       | Kolkata                                                                                                                               |                                                                                                                                       |                                                                                                                                       | 3.14                                                                                                                                  |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |
| Worst affected cells having more than 3% Traffic Channel (TCH) drop (call drop) rate (Benchmark <3%)                                  |                                                                                                                                       | Kerala                                                                                                                                |                                                                                                                                       | 3.29                                                                                                                                  |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       | 4.71                                                                                                                                  | 3.58                                                                                                                                  | 3.63                                                                                                                                  | 3.60                                                                                                                                  | 3.78                                                                                                                                  |
| Worst affected cells having more than 3% Traffic Channel (TCH) drop (call drop) rate (Benchmark <3%)                                  |                                                                                                                                       | Karnataka                                                                                                                             | 8.80                                                                                                                                  | 7.92                                                                                                                                  | 7.67                                                                                                                                  | 7.56                                                                                                                                  | 8.22                                                                                                                                  | 4.57                                                                                                                                  |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |
| Worst affected cells having more than 3% Traffic Channel (TCH) drop (call drop) rate (Benchmark <3%)                                  |                                                                                                                                       | Mumbai                                                                                                                                | 6.75                                                                                                                                  | 5.85                                                                                                                                  | 5.69                                                                                                                                  | 5.23                                                                                                                                  | 4.40                                                                                                                                  | 4.44                                                                                                                                  | 5.56                                                                                                                                  | 3.91                                                                                                                                  | 3.95                                                                                                                                  | 3.94                                                                                                                                  | 4.15                                                                                                                                  |
| Worst affected cells having more than 3% Traffic Channel (TCH) drop (call drop) rate (Benchmark <3%)                                  |                                                                                                                                       | Maharashtra                                                                                                                           | 4.25                                                                                                                                  | 4.22                                                                                                                                  | 4.49                                                                                                                                  | 5.47                                                                                                                                  | 3.04                                                                                                                                  |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |

## Annexure-I

| cells more drop drop) (Benchmark   |        | NE              | 17.99   | 16.78   | 17.08   | 15.7   | 16.31   | 18.76   | 17.63   | 15.02   | 14.23   | 17.82   | 19.73   |
|------------------------------------|--------|-----------------|---------|---------|---------|--------|---------|---------|---------|---------|---------|---------|---------|
|                                    |        | Orissa          | 11.65   | 11.28   | 12.86   | 7.00   | 4.54    | 5.78    | 10.08   | 9.62    | 4.45    | 3.71    | 5.75    |
|                                    |        | Punjab          | 3.55    |         | 3.67    |        |         |         |         |         |         |         |         |
|                                    | Aircel | Rajasthan       |         | 3.24    | 3.46    |        |         | 3.16    | 4.22    |         |         |         | 3.34    |
|                                    |        | Tamil Nadu      | 6.16    | 5.93    | 5.53    | 5.87   | 5.60    | 5.88    | 5.17    | 4.14    | 4.05    | 4.01    | 4.38    |
|                                    |        | West Bengal(WB) | 10.16   | 8.74    | 13.43   | 12.01  | 10.26   | 9.14    | 10.65   | 9.31    | 8.14    | 11.46   | 9.84    |
|                                    | Airtel | Chennai         |         |         |         | 4.36   | 3.40    |         |         |         |         |         |         |
|                                    | Airtel | Tamil Nadu      |         |         |         | 5.03   |         |         |         |         |         |         |         |
|                                    |        | AP              |         |         |         | 4.65   |         |         |         |         |         |         |         |
|                                    | BSNL   | Assam           | 3.45    |         |         |        |         |         |         |         |         |         |         |
|                                    | BSNL   | Bihar           | 8.98    | 8.13    | 6.40    | 4.80   | 5.11    |         |         |         |         |         |         |
|                                    | BSNL   | HP              |         |         | 3.94    |        |         |         |         |         |         |         |         |
|                                    | BSNL   | NE              | 11.46   | 8.30    | 7.07    | 5.16   | 5.25    |         |         |         |         |         |         |
|                                    | BSNL   | Punjab          | 18.91   | 19.17   | 3.37    |        |         |         |         |         |         |         |         |
|                                    | BSNL   | WB              | 7.74    | 7.34    | 9.57    | 12.14  | 11.57   | 12.56   | 14.76   | 14.61   | 13.13   | 11.46   | 3.21    |
|                                    | MTS    | Gujarat         | 3.63    |         |         |        |         |         |         |         |         |         |         |
|                                    | Tata   | Bihar           |         | 4.22    | 4.35    |        |         |         |         |         |         |         |         |
|                                    |        | Gujarat         |         | 5.34    | 7.70    | 6.50   | 3.02    |         |         |         |         |         |         |
|                                    |        | Haryana         |         | 4.36    | 7.22    | 6.01   | 4.95    |         |         |         |         |         |         |
|                                    |        | HP              |         | 3.20    | 3.57    |        |         |         |         |         |         |         |         |
|                                    | CDMA   | Kolkata         |         |         | 3.63    |        |         |         | 3.79    | 4.12    |         |         |         |
|                                    |        | Kerala          |         | 6.61    | 7.27    | 4.34   |         |         |         |         |         |         |         |
|                                    |        | MP              |         | 5.23    | 7.70    | 6.20   |         |         |         |         |         |         |         |
|                                    |        | Maharashtra     |         | 4.91    | 8.48    | 7.32   |         |         |         |         |         |         |         |
|                                    |        | Mumbai          |         | 3.32    | 4.40    | 3.63   |         |         |         |         |         |         |         |
|                                    |        | Orissa          |         | 3.47    | 4.96    |        |         |         |         |         |         |         |         |
|                                    |        | Punjab          |         | 4.36    | 6.97    | 4.74   | 3.25    |         |         |         |         | 3.04    | 3.12    |
|                                    |        | Rajasthan       |         | 5.78    | 7.14    | 3.99   |         |         |         |         |         |         | 3.90    |
|                                    |        | Tamil Nadu      |         |         | 4.01    | 3.66   |         |         |         |         |         |         |         |
|                                    |        | Uttar Pradesh   |         | 5.54    | 8.80    | 8.28   | 4.43    |         |         |         |         |         |         |

| - East               |      |       |      |      |      |      |      |      |      |      |      |
|----------------------|------|-------|------|------|------|------|------|------|------|------|------|
| Uttar Pradesh - West |      | 3.52  | 6.05 | 5.19 |      |      |      |      |      |      |      |
| WB                   |      | 4.95  |      |      |      |      |      |      |      |      |      |
| AP                   |      | 3.19  | 3.35 |      |      |      |      |      |      |      |      |
| Bihar                |      |       | 3.20 |      |      |      |      |      |      |      | 3.07 |
| Gujarat              |      | 3.87  | 5.30 | 4.27 |      |      |      |      |      |      |      |
| Haryana              |      | 3.93  | 4.04 |      |      |      |      |      |      |      |      |
| HP                   |      | 11.68 | 9.02 | 4.30 | 3.64 |      |      |      |      |      |      |
| Karnataka            |      | 4.81  | 3.82 | 3.32 |      |      |      |      |      |      |      |
| MP                   |      |       | 3.63 |      |      |      |      |      |      |      |      |
| Maharashtra          |      | 4.92  | 5.91 | 5.67 |      |      |      |      |      |      |      |
| Mumbai               |      | 3.05  | 3.48 | 3.62 |      |      |      |      |      |      |      |
| Punjab               |      | 3.58  | 4.11 | 3.28 | 3.06 |      |      |      |      |      |      |
| Rajasthan            |      | 4.11  | 4.67 | 3.37 |      |      |      |      |      |      |      |
| Tamil Nadu           |      |       | 3.34 |      |      |      |      |      |      |      |      |
| UP - East            |      | 5.46  | 8.79 | 6.34 | 4.05 | 3.25 |      |      |      |      |      |
| UP - West            |      | 4.20  | 6.27 | 5.22 | 3.48 |      |      |      |      |      |      |
| WB                   |      |       | 3.14 |      |      |      |      |      |      |      |      |
| Bihar                |      |       |      |      | 4.22 | 6.12 | 6.05 | 3.97 |      |      | 3.27 |
| Gujarat              |      |       |      |      | 3.14 |      | 3.75 |      |      |      |      |
| Maharashtra          |      |       |      |      | 4.12 | 3.82 | 3.67 |      |      |      | 3.22 |
| UP - East            |      |       |      |      | 3.07 | 8.24 | 8.71 | 5.18 | 3.29 | 3.46 | 4.10 |
| UP - West            |      |       |      |      |      | 5.22 | 4.62 |      |      |      |      |
| AP                   |      |       |      |      |      |      | 3.07 |      |      |      |      |
| Delhi                | 4.15 |       |      |      |      |      |      |      |      |      |      |
| MP                   |      |       | 4.30 | 3.73 |      | 3.24 | 5.59 | 4.44 | 3.25 |      | 3.72 |
| Mumbai               |      |       |      |      |      |      | 3.73 |      |      |      |      |
| UP - East            |      |       | 3.89 |      |      |      | 4.18 |      |      |      |      |

(3G Services) The details of instances of non-compliance in the benchmarks for call drop parameters reported by TSPs on quarterly

## basis (in %age)

| Parameter with                                                                                                                             | Service Provider   | Service    | 2015   | 2015   | 2015   | 2015   | 2016   | 2016   | 2016   | 2016   | 2017   | 2017   | 2017   |
|--------------------------------------------------------------------------------------------------------------------------------------------|--------------------|------------|--------|--------|--------|--------|--------|--------|--------|--------|--------|--------|--------|
| Benchmark                                                                                                                                  |                    | Area       | March  | June   | Sept   | Dec.   | March  | June   | Sept   | Dec.   | March  | June   | Sept   |
| Call Drop and Circuit Switched Voice Drop Rate: (%age) (Benchmark <2%)                                                                     | Aircel             | J&K        |        |        |        | 2.36   | 2.35   |        |        |        |        |        |        |
| Call Drop and Circuit Switched Voice Drop Rate: (%age) (Benchmark <2%)                                                                     | Aircel             | NE         |        | 2.09   |        |        |        |        |        |        |        |        |        |
| Call Drop and Circuit Switched Voice Drop Rate: (%age) (Benchmark <2%)                                                                     | BSNL               | Bihar      |        | 2.25   | 2.45   |        |        |        |        |        |        |        |        |
| Call Drop and Circuit Switched Voice Drop Rate: (%age) (Benchmark <2%)                                                                     | BSNL               | Kolkata    |        |        |        |        | 2.23   |        |        |        |        |        |        |
| Call Drop and Circuit Switched Voice Drop Rate: (%age) (Benchmark <2%)                                                                     | BSNL               | NE         |        | 2.35   | 2.18   | 2.38   | 2.20   |        |        |        |        |        |        |
| Worst affected cells having more than 3% Traffic Channel (TCH) drop (call drop) and Circuit Switched Voice Drop Rate:-CBBH (Benchmark <3%) | Aircel             | AP         | 7.88   | 7.00   | 6.84   | 4.71   | 3.61   | 3.01   |        |        |        |        |        |
| Worst affected cells having more than 3% Traffic Channel (TCH) drop (call drop) and Circuit Switched Voice Drop Rate:-CBBH (Benchmark <3%) | Aircel             | Assam      | 13.71  | 13.66  | 12.33  | 8.13   | 9.25   | 8.24   | 7.36   | 5.24   | 4.62   | 5.28   | 6.43   |
| Worst affected cells having more than 3% Traffic Channel (TCH) drop (call drop) and Circuit Switched Voice Drop Rate:-CBBH (Benchmark <3%) | Aircel             | Bihar      | 13.87  | 13.04  | 13.60  | 11.79  | 9.33   | 8.72   | 7.97   | 7.03   | 5.49   | 5.41   | 4.90   |
| Worst affected cells having more than 3% Traffic Channel (TCH) drop (call drop) and Circuit Switched Voice Drop Rate:-CBBH (Benchmark <3%) | Aircel             | J&K        | 14.61  | 15.33  | 15.89  | 21.22  | 23.60  | 16.12  | 10.78  | 7.95   | 9.96   | 9.56   | 12.42  |
| Worst affected cells having more than 3% Traffic Channel (TCH) drop (call drop) and Circuit Switched Voice Drop Rate:-CBBH (Benchmark <3%) | Aircel             | Kerala     |        |        |        |        |        |        |        |        |        | 3.07   |        |
| Worst affected cells having more than 3% Traffic Channel (TCH) drop (call drop) and Circuit Switched Voice Drop Rate:-CBBH (Benchmark <3%) | Aircel             | Karnataka  | 11.46  | 10.21  | 7.08   | 4.02   | 4.16   | 4.60   | 4.13   | 3.56   | 3.62   | 3.32   |        |
| Worst affected cells having more than 3% Traffic Channel (TCH) drop (call drop) and Circuit Switched Voice Drop Rate:-CBBH (Benchmark <3%) | Aircel             | NE         | 17.16  | 21.31  | 18.91  | 14.67  | 12.87  | 14.68  | 16.32  | 11.15  | 12.52  | 12.36  | 11.68  |
| Worst affected cells having more than 3% Traffic Channel (TCH) drop (call drop) and Circuit Switched Voice Drop Rate:-CBBH (Benchmark <3%) | Aircel             | Orissa     | 14.71  | 15.06  | 18.63  | 8.13   | 5.36   | 7.14   | 11.12  | 8.86   | 5.28   | 7.14   | 7.98   |
| Worst affected cells having more than 3% Traffic Channel (TCH) drop (call drop) and Circuit Switched Voice Drop Rate:-CBBH (Benchmark <3%) | Aircel             | Punjab     | 12.22  | 8.41   | 7.43   | 6.14   | 5.98   | 3.91   | 3.81   | 3.65   | 3.78   | 3.05   |        |
| Worst affected cells having more than 3% Traffic Channel (TCH) drop (call drop) and Circuit Switched Voice Drop Rate:-CBBH (Benchmark <3%) | Aircel             | Tamil Nadu | 6.88   | 8.68   | 6.36   | 5.46   | 4.99   | 5.43   | 5.33   | 6.11   | 6.80   | 5.80   | 4.84   |
| Worst affected cells having more than 3% Traffic Channel (TCH) drop (call drop) and Circuit Switched Voice Drop Rate:-CBBH (Benchmark <3%) | Aircel             | UP - East  | 8.06   | 7.68   | 8.59   | 6.17   | 6.54   | 5.03   | 3.26   |        |        |        |        |
| Worst affected cells having more than 3% Traffic Channel (TCH) drop (call drop) and Circuit Switched Voice Drop Rate:-CBBH (Benchmark <3%) | Aircel             | WB         | 4.29   |        |        | 3.79   | 5.67   | 3.60   | 3.80   | 3.84   | 3.35   | 4.00   | 4.94   |

| Worst affected cells having more than 3% TCH drop (call drop) and Circuit Switched Voice Drop Rate:-CBBH (Benchmark <3%)   | Airtel   | J&K         |      |      |       |      |      |      | 3.26   |      |      |      |      |
|----------------------------------------------------------------------------------------------------------------------------|----------|-------------|------|------|-------|------|------|------|--------|------|------|------|------|
| Worst affected cells having more than 3% TCH drop (call drop) and Circuit Switched Voice Drop Rate:-CBBH (Benchmark <3%)   | BSNL     | AP          | 4.97 |      |       | 3.57 |      |      |        |      |      |      |      |
| Worst affected cells having more than 3% TCH drop (call drop) and Circuit Switched Voice Drop Rate:-CBBH (Benchmark <3%)   | BSNL     | Bihar       | 6.37 | 5.90 | 10.63 | 6.07 | 3.55 |      |        |      |      |      |      |
| Worst affected cells having more than 3% TCH drop (call drop) and Circuit Switched Voice Drop Rate:-CBBH (Benchmark <3%)   | BSNL     | Kolkata     |      |      |       | 3.40 |      |      |        |      |      |      |      |
| Worst affected cells having more than 3% TCH drop (call drop) and Circuit Switched Voice Drop Rate:-CBBH (Benchmark <3%)   | BSNL     | MP          | 3.03 | 3.23 |       |      |      |      |        |      |      |      |      |
| Worst affected cells having more than 3% TCH drop (call drop) and Circuit Switched Voice Drop Rate:-CBBH (Benchmark <3%)   | BSNL     | NE          | 7.25 | 4.87 | 3.48  |      |      |      |        |      |      |      |      |
| Worst affected cells having more than 3% TCH drop (call drop) and Circuit Switched Voice Drop Rate:-CBBH (Benchmark <3%)   | BSNL     | WB          |      | 5.23 | 4.81  | 7.27 | 7.60 | 8.35 | 7.42   | 7.62 | 7.42 | 6.27 | 3.92 |
| Worst affected cells having more than 3% TCH drop (call drop) and Circuit Switched Voice Drop Rate:-CBBH (Benchmark <3%)   | RCOM GSM | Delhi       |      |      |       |      |      |      |        |      |      |      | 3.52 |
| Worst affected cells having more than 3% TCH drop (call drop) and Circuit Switched Voice Drop Rate:-CBBH (Benchmark <3%)   | RCOM GSM | Gujarat     |      |      | 3.58  | 3.34 |      |      |        |      |      |      |      |
| Worst affected cells having more than 3% TCH drop (call drop) and Circuit Switched Voice Drop Rate:-CBBH (Benchmark <3%)   | RCOM GSM | kerala      |      |      | 3.99  |      |      |      |        |      |      |      |      |
| Worst affected cells having more than 3% TCH drop (call drop) and Circuit Switched Voice Drop Rate:-CBBH (Benchmark <3%)   | Tata     | MP          |      |      | 3.08  |      |      |      |        |      |      |      |      |
| Worst affected cells having more than 3% TCH drop (call drop) and Circuit Switched Voice Drop Rate:-CBBH (Benchmark <3%)   | RCOM GSM | Maharashtra |      | 3.57 | 3.93  | 3.56 |      |      |        |      |      |      |      |
| Worst affected cells having more than 3% TCH drop (call drop) and Circuit Switched Voice Drop Rate:-CBBH (Benchmark <3%)   | RCOM GSM | UP - West   |      |      | 3.25  | 3.14 |      |      |        |      |      |      |      |
| Worst affected cells having more than 3% TCH drop (call drop) and Circuit Switched Voice Drop Rate:-CBBH (Benchmark <3%)   | Vodafone | Assam       |      |      |       |      |      | 3.56 |        |      |      |      |      |
| Worst affected cells having more than 3% TCH drop (call drop) and Circuit Switched Voice Drop Rate:-CBBH (Benchmark <3%)   | Vodafone | Harayana    |      |      | 3.12  |      | 3.17 |      |        |      |      |      |      |
| Worst affected cells having more than 3% TCH drop (call drop) and Circuit Switched Voice Drop Rate:-CBBH (Benchmark <3%)   | Vodafone | NE          |      |      |       |      |      | 4.60 |        |      |      |      |      |
| Worst affected cells having more than 3% TCH drop (call drop) and Circuit Switched Voice Drop Rate:-CBBH (Benchmark <3%)   | Vodafone | UP - East   |      |      | 3.14  |      | 4.48 |      |        |      |      |      |      |

## (For 2G/3G/4G-LTE Services)

| The details of instances of non-compliance in the benchmarks for call drop parameters reported by TSPs on quarterly basis (in %age)   | The details of instances of non-compliance in the benchmarks for call drop parameters reported by TSPs on quarterly basis (in %age)   | The details of instances of non-compliance in the benchmarks for call drop parameters reported by TSPs on quarterly basis (in %age)   | The details of instances of non-compliance in the benchmarks for call drop parameters reported by TSPs on quarterly basis (in %age)   | The details of instances of non-compliance in the benchmarks for call drop parameters reported by TSPs on quarterly basis (in %age)   | The details of instances of non-compliance in the benchmarks for call drop parameters reported by TSPs on quarterly basis (in %age)   | The details of instances of non-compliance in the benchmarks for call drop parameters reported by TSPs on quarterly basis (in %age)   | The details of instances of non-compliance in the benchmarks for call drop parameters reported by TSPs on quarterly basis (in %age)   |
|---------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------|
| Parameter                                                                                                                             | Benchmark                                                                                                                             | Service Provider                                                                                                                      | Service Area                                                                                                                          | 2017                                                                                                                                  | 2018                                                                                                                                  | 2018                                                                                                                                  | 2018                                                                                                                                  |
|                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       | Dec.                                                                                                                                  | March                                                                                                                                 | June                                                                                                                                  | Sept                                                                                                                                  |
| Network QoS DCR Spatial Distribution Measure [Network_ QSD(90,90)]                                                                    | ≤ 2%                                                                                                                                  | Aircel                                                                                                                                | Assam                                                                                                                                 | 5.59                                                                                                                                  |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |
| Network QoS DCR Spatial Distribution Measure [Network_ QSD(90,90)]                                                                    | ≤ 2%                                                                                                                                  |                                                                                                                                       | Bihar                                                                                                                                 | 3.43                                                                                                                                  |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |
| Network QoS DCR Spatial Distribution Measure [Network_ QSD(90,90)]                                                                    | ≤ 2%                                                                                                                                  |                                                                                                                                       | Delhi                                                                                                                                 | 3.16                                                                                                                                  |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |
| Network QoS DCR Spatial Distribution Measure [Network_ QSD(90,90)]                                                                    | ≤ 2%                                                                                                                                  |                                                                                                                                       | Himachal Pradesh                                                                                                                      | 5.99                                                                                                                                  |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |
| Network QoS DCR Spatial Distribution Measure [Network_ QSD(90,90)]                                                                    | ≤ 2%                                                                                                                                  |                                                                                                                                       | Jammu & Kashmir                                                                                                                       | 4.79                                                                                                                                  |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |
| Network QoS DCR Spatial Distribution Measure [Network_ QSD(90,90)]                                                                    | ≤ 2%                                                                                                                                  |                                                                                                                                       | Karnataka                                                                                                                             | 2.11                                                                                                                                  |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |
| Network QoS DCR Spatial Distribution Measure [Network_ QSD(90,90)]                                                                    | ≤ 2%                                                                                                                                  |                                                                                                                                       | Kolkata                                                                                                                               | 2.49                                                                                                                                  |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |
| Network QoS DCR Spatial Distribution Measure [Network_ QSD(90,90)]                                                                    | ≤ 2%                                                                                                                                  |                                                                                                                                       | Mumbai                                                                                                                                | 2.96                                                                                                                                  |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |
| Network QoS DCR Spatial Distribution Measure [Network_ QSD(90,90)]                                                                    | ≤ 2%                                                                                                                                  |                                                                                                                                       | North East                                                                                                                            | 7.77                                                                                                                                  |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |
| Network QoS DCR Spatial Distribution Measure [Network_ QSD(90,90)]                                                                    | ≤ 2%                                                                                                                                  |                                                                                                                                       | Orissa                                                                                                                                | 4.87                                                                                                                                  |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |
| Network QoS DCR Spatial Distribution Measure [Network_ QSD(90,90)]                                                                    | ≤ 2%                                                                                                                                  |                                                                                                                                       | Punjab                                                                                                                                | 2.35                                                                                                                                  |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |
| Network QoS DCR Spatial Distribution Measure [Network_ QSD(90,90)]                                                                    | ≤ 2%                                                                                                                                  |                                                                                                                                       | Rajasthan                                                                                                                             | 2.79                                                                                                                                  |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |
| Network QoS DCR Spatial Distribution Measure [Network_ QSD(90,90)]                                                                    | ≤ 2%                                                                                                                                  |                                                                                                                                       | Tamil Nadu                                                                                                                            | 3.36                                                                                                                                  |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |
| Network QoS DCR Spatial Distribution Measure [Network_ QSD(90,90)]                                                                    | ≤ 2%                                                                                                                                  |                                                                                                                                       | UP-East                                                                                                                               | 2.50                                                                                                                                  |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |
| Network QoS DCR Spatial Distribution Measure [Network_ QSD(90,90)]                                                                    | ≤ 2%                                                                                                                                  |                                                                                                                                       | UP-West                                                                                                                               | 2.17                                                                                                                                  |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |
| Network QoS DCR Spatial Distribution Measure [Network_ QSD(90,90)]                                                                    | ≤ 2%                                                                                                                                  |                                                                                                                                       | West Bengal                                                                                                                           | 5.36                                                                                                                                  |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |
| Network QoS DCR Temporal Distribution Measure [Network_ QTD(97,90)]                                                                   | ≤ 3%                                                                                                                                  |                                                                                                                                       | Assam                                                                                                                                 | 7.35                                                                                                                                  |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |
| Network QoS DCR Temporal Distribution Measure [Network_ QTD(97,90)]                                                                   | ≤ 3%                                                                                                                                  |                                                                                                                                       | Bihar                                                                                                                                 | 4.48                                                                                                                                  |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |
| Network QoS DCR Temporal Distribution Measure [Network_ QTD(97,90)]                                                                   | ≤ 3%                                                                                                                                  |                                                                                                                                       | Delhi                                                                                                                                 | 3.77                                                                                                                                  |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |
| Network QoS DCR Temporal Distribution Measure [Network_ QTD(97,90)]                                                                   | ≤ 3%                                                                                                                                  |                                                                                                                                       | Gujarat                                                                                                                               | 3.57                                                                                                                                  |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |
| Network QoS DCR Temporal Distribution Measure [Network_ QTD(97,90)]                                                                   | ≤ 3%                                                                                                                                  |                                                                                                                                       | Himachal Pradesh                                                                                                                      | 7.64                                                                                                                                  |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |
| Network QoS DCR Temporal Distribution Measure [Network_ QTD(97,90)]                                                                   | ≤ 3%                                                                                                                                  |                                                                                                                                       | Jammu & Kashmir                                                                                                                       | 7.39                                                                                                                                  |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |

|                                                                     |      |      | Kerala           |   3.70 |      |      |      |
|---------------------------------------------------------------------|------|------|------------------|--------|------|------|------|
|                                                                     |      |      | Kolkata          |   3.16 |      |      |      |
| Network QoS DCR                                                     | ≤ 3% |      | Mumbai           |   3.84 |      |      |      |
| Temporal Distribution                                               |      |      | North East       |  10.5  |      |      |      |
| Measure [Network_                                                   |      |      | Orissa           |   5.88 |      |      |      |
| QTD(97,90)]                                                         |      |      | Punjab           |   3.22 |      |      |      |
|                                                                     |      |      | Rajasthan        |   3.23 |      |      |      |
|                                                                     |      |      | Tamil Nadu       |   3.96 |      |      |      |
|                                                                     |      |      | UP-West          |   3.33 |      |      |      |
|                                                                     |      |      | West Bengal      |   6.25 |      |      |      |
| Network QoS DCR Spatial Distribution Measure [Network_ QSD(90,90)]  | ≤ 2% | BSNL | Bihar            |   4.08 |      |      |      |
|                                                                     | ≤ 2% | BSNL | West Bengal      |   2.94 | 2.96 | 2.88 | 3.09 |
| Network QoS DCR Temporal Distribution Measure [Network_ QTD(97,90)] |      | BSNL | Bihar            |   5.19 |      |      |      |
|                                                                     | ≤ 3% | BSNL | West Bengal      |   3.72 | 3.81 | 3.83 | 3.67 |
| Network QoS DCR Spatial Distribution Measure [Network_ QSD(90,90)]  | ≤ 2% | IDEA | Andhra Pradesh   |   2.48 |      |      |      |
| Network QoS DCR Spatial Distribution Measure [Network_ QSD(90,90)]  | ≤ 2% | IDEA | Assam            |   2.27 | 2.77 | 2.53 | 2.16 |
| Network QoS DCR Spatial Distribution Measure [Network_ QSD(90,90)]  | ≤ 2% | IDEA | Bihar            |   2.79 | 2.63 |      |      |
| Network QoS DCR Spatial Distribution Measure [Network_ QSD(90,90)]  | ≤ 2% | IDEA | Himachal Pradesh |   2.79 | 2.62 | 2.35 | 2.24 |
| Network QoS DCR Spatial Distribution Measure [Network_ QSD(90,90)]  | ≤ 2% | IDEA | Jammu & Kashmir  |   2.73 | 2.48 | 2.33 | 2.16 |
| Network QoS DCR Spatial Distribution Measure [Network_ QSD(90,90)]  | ≤ 2% | IDEA | Madhya Pradesh   |   2.3  |      |      |      |
| Network QoS DCR Spatial Distribution Measure [Network_ QSD(90,90)]  | ≤ 2% | IDEA | Maharashtra      |   2.33 |      |      |      |
| Network QoS DCR Spatial Distribution Measure [Network_ QSD(90,90)]  | ≤ 2% | IDEA | Mumbai           |   2.58 |      |      |      |
| Network QoS DCR Spatial Distribution Measure [Network_ QSD(90,90)]  | ≤ 2% | IDEA | North East       |   2.47 | 2.55 | 2.78 | 2.22 |
| Network QoS DCR Spatial Distribution Measure [Network_ QSD(90,90)]  | ≤ 2% | IDEA | Rajasthan        |   2.56 |      |      |      |
| Network QoS DCR Spatial Distribution Measure [Network_ QSD(90,90)]  | ≤ 2% | IDEA | UP(W)            |   2.03 |      |      |      |
| Network QoS DCR Spatial Distribution Measure [Network_ QSD(90,90)]  | ≤ 2% | IDEA | UP-East          |   2.63 |      |      |      |
| Network QoS DCR                                                     | ≤ 3% | IDEA | Assam            |   3.33 | 4.18 | 3.44 | 3.51 |
| Temporal Distribution Measure [Network_                             | ≤ 3% | IDEA | Bihar            |   3.62 |      |      |      |
| Temporal Distribution Measure [Network_                             | ≤ 3% | IDEA | Himachal         |   3.48 |      |      |      |

| QTD(97,90)]                             |      | Pradesh          |      |      |      |      |
|-----------------------------------------|------|------------------|------|------|------|------|
| QTD(97,90)]                             |      | Jammu & Kashmir  | 3.43 |      |      |      |
| QTD(97,90)]                             |      | North East       | 4.34 | 4.81 | 3.74 | 3.39 |
| QTD(97,90)]                             |      | UP-East          | 3.54 |      |      |      |
| Network QoS DCR                         | ≤ 2% | Andhra Pradesh   | 2.06 |      |      |      |
| Network QoS DCR                         |      | Haryana          | 2.08 | 3.85 |      |      |
| Network QoS DCR                         |      | Maharashtra      |      |      | 2.71 |      |
| Spatial Distribution Measure [Network_  |      | Punjab           |      | 2.17 |      |      |
| QSD(90,90)]                             |      | Rajasthan        |      | 2.55 |      |      |
| Network QoS DCR                         |      | UP-East          | 2.32 | 5.00 | 2.71 |      |
| Network QoS DCR                         |      | UP-West          |      | 3.22 |      |      |
|                                         |      | Gujarat          |      | 3.90 |      |      |
|                                         |      | Haryana          | 3.50 | 5.29 |      |      |
| Network QoS DCR                         |      | Maharashtra      |      |      | 5.37 |      |
| Temporal Distribution                   |      | Mumbai           |      | 3.86 |      |      |
| Measure [Network_                       | ≤ 3% | Punjab           | 3.16 | 4.79 |      |      |
| QTD(97,90)]                             |      | Rajasthan        |      | 3.86 |      |      |
|                                         |      | UP-East          | 4.00 | 7.69 | 6.16 |      |
|                                         |      | UP-West          | 3.44 | 6.78 | 7.13 |      |
| Network QoS DCR                         |      | Andhra Pradesh   | 2.07 |      |      |      |
| Spatial Distribution                    |      | Maharashtra      | 2.82 | 2.52 |      |      |
| Measure [Network_                       | ≤ 2% | Bihar            | 2.17 |      |      |      |
| QSD(90,90)]                             |      | UP-East          | 3.13 | 2.67 |      |      |
| Network QoS DCR                         |      | Maharashtra      | 3.29 | 3.10 |      |      |
| Temporal Distribution Measure [Network_ | ≤ 3% | Bihar            | 3.35 |      |      |      |
| QTD(97,90)]                             |      | UP-East          | 3.83 | 3.32 |      |      |
|                                         |      | Bihar            | 2.67 |      |      |      |
| Network QoS DCR                         |      | Delhi            | 2.33 |      |      |      |
| Spatial Distribution Measure [Network_  | ≤ 2% | Himachal Pradesh | 2.32 |      |      |      |
| QSD(90,90)]                             |      | Orissa           | 2.20 |      |      |      |
|                                         |      | UP-West          | 2.26 |      |      |      |

Financial disincentives imposed by TRAI on non-compliant TSPs against Benchmarks for Drop Call Rate.

| Quarter ending   | Name of TSP   | Financial disincentive imposed as per notified Benchmarks (in Rs.)   | Financial disincentive imposed as per notified Benchmarks (in Rs.)   |
|------------------|---------------|----------------------------------------------------------------------|----------------------------------------------------------------------|
|                  |               | Network QoS DCR Spatial Distribution                                 | Network QoS DCR Temporal Distribution                                |
| June 2018        | M/s BSNL      | Two lakh for One License Service Area (LSA)                          | Two lakh for One LSA                                                 |
| June 2018        | M/s Idea      | Eight lakh for Four LSAs                                             | Four lakh for Two LSAs                                               |
| March 2018       | M/s BSNL      | One lakh fifty thousand for One LSA                                  | One lakh fifty thousand for One LSA                                  |
| March 2018       | M/s Idea      | Seven lakh fifty thousand for Five LSAs                              | Three lakh for Two LSAs                                              |
| March 2018       | M/s Tata      | Seven lakh fifty thousand for Five LSAs                              | Fifteen lakh for Seven LSAs                                          |
| March 2018       | M/s Telenor   | Three lakh for Two LSAs                                              | Three lakh for Two LSAs                                              |

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