opensansad/lok-sabha-qa huggingface dataset:
Lok Sabha Question No. 3837 (UNSTARRED), answered on 2019-12-11
Subject: Recovery of 4G Spectrum Cost from BSNL
Ministry: COMMUNICATIONS
Asked by: Sanjeev Kumar Singari

## GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS DEPARTMENT OF TELECOMMUNICATIONS

## LOK  SABHA UNSTARRED QUESTION NO. 3837 TO BE ANSWERED ON 11 TH   DECEMBER, 2019

## RECOVERY OF 4G SPECTRUM COST FROM BSNL

## 3837. DR. SANJEEV KUMAR SINGARI:

Will the Minister of COMMUNICATIONS be pleased to state:

- (a) whether  the  Government  proposes  to  recover  4G  spectrum  cost  from  the  Bharat  Sanchar Nigam Limited (BSNL) and if so, the details thereof and the time by which it is likely to be done;
- (b) the status of 5G spectrum in the country; and
- (c) whether the Government proposes to launch 5G services through BSNL and if so, the details thereof?

## ANSWER

## MINISTER OF STATE FOR COMMUNICATIONS, HUMAN RESOURCE DEVELOPMENT AND ELECTRONICS & INFORMATION TECHNOLOGY (SHRI SANJAY DHOTRE)

- (a) The Cabinet in the meeting held on 23.10.2019 approved the revival plan for Bharat Sanchar Nigam Limited (BSNL) which inter-alia, includes administrative allotment of spectrum to BSNL for providing  4G  services.  Full  cost  of  spectrum  (excluding  GST)  of  Rs.14,115  Cr  will  be  funded  by Government through equity infusion. GST component of Rs 2,541Cr on the cost of spectrum will also be funded through budgetary allocation from Government.
- (b) The  radio  spectrum  and  the  telecom  licenses  being  awarded  by  the  Government  are technology  neutral  and  can  facilitate  deployment  of  any  network/services.  The  standards  for  IMT 2020(International Mobile Telecommunications 2020), also known as 5G technologies in industry, are  being  finalised.  An  inter-ministerial  High  Level  Forum  for  5G  India  2020  was  constituted  to articulate the Vision for 5G in India and to recommend policy initiatives and action plans. The High Level Forum has submitted its report titled as  'Making India 5G Ready'. Based on the report, the Government is creating an enabling framework for deployment of affordable and secure 5G services in India.
- (c) The cabinet has also approved that allotment of spectrum for 5G services will also be made to BSNL on the same principle followed for allotment of spectrum for 4G services.

************
Lok Sabha Question No. 3836 (UNSTARRED), answered on 2019-12-11
Subject: Coal Vision
Ministry: COAL
Asked by: Balashowry Vallabbhaneni

## GOVERNMENT OF INDIA MINISTRY OF COAL LOK SABHA UNSTARRED QUESTION No. 3836 TO BE ANSWERED ON 11.12.2019

## Coal Vision

## 3836. SHRI BALASHOWRY VALLABHANENI:

Will the Minister of COAL be pleased to state:

- (a) whether CIL has come out with a study called Coal Vision, 2030;
- (b) if so, the details of the Coal Vision,2030;
- (c) the details of special vision that the Ministry has on the newly discovered coal fields in Andhra Pradesh after its bifurcation;
- (d) the details of coal mine productivity in other major coal producing countries of the world, country-wise and the manner in which this could be compared with India; and
- (e) the  reasons  for  India's  low  coal  productivity  when  compared  to  other countries?

## ANSWER

## MINISTER OF  PARLIAMENTARY AFFAIRS, COAL AND MINES (SHRI PRALHAD JOSHI)

- (a): M/s KPMG Advisory Services, which was appointed for this purpose by Coal India Limited (CIL), has prepared a document on 'Vision 2030 for Coal Sector' in the country.
- (b): CIL had commissioned this study to ascertain the long term prospects of the coal sector, evaluate future strategies and provide a long term vision up to 2030.

Key highlights of the Vision document are as follows:

- i. Demand and Supply scenario of coal.
- ii. Strengths, Weaknesses, Opportunities and Threats (SWOT) analysis of coal sector.
- iii. Technology for the coal & Lignite sector.
- iv. Advancement in coal and Lignite mining.
- v. Action Plan and Recommendations.
6. (c): No new coal block has been discovered in Andhra Pradesh.
7. (d): Information on coal productivity in countries producing coal is not available.
8. (e): Information on coal productivity at all India level is not available.  However, coal productivity (Output per Manshift (OMS)) of Coal India Limited has continuously increased during last ten years from 4.48 in 2009-10 to 8.51 in 201819.

****
Lok Sabha Question No. 3835 (UNSTARRED), answered on 2019-12-11
Subject: Fiberized Towers
Ministry: COMMUNICATIONS
Asked by: Kripanath Mallah

## GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS DEPARTMENT OF TELECOMMUNICATIONS

## LOK  SABHA UNSTARRED QUESTION NO. 3835 TO BE ANSWERED ON 11 TH   DECEMBER, 2019

## FIBERIZED TOWERS

## †3835. SHRI KRIPANATH MALLAH:

Will the Minister of COMMUNICATIONS be pleased to state:

- (a) whether only about 25 per cent towers in India are connected to fibre network whereas this figure is more than 70 percent in developed nations;
- (b) if so, the reasons therefor;
- (c) the steps being taken by the Government in this regard;
- (d) whether the Government has fixed any time-frame to overcome this situation; and
- (e) if so, the details thereof?

## ANSWER

## MINISTER OF STATE FOR COMMUNICATIONS, HUMAN RESOURCE DEVELOPMENT AND ELECTRONICS & INFORMATION TECHNOLOGY (SHRI SANJAY DHOTRE)

(a) to (e) Sir, as per details provided by Telecom Regulatory Authority of India (TRAI) about 31% of Base Transceiver Station (BTS) sites have been connected to fibre network in the country. Regarding developed nations, some technical reports indicate that percentage of BTS sites connected to fibre is higher.

Government  facilitates  the  Telecom  Service  Providers  (TSPs)  in  addressing  Right  of  Way (RoW) challenges through a collaborative institutional mechanism between Centre, States and Local Bodies for aligned policies, standardisation of costs and timelines leading to removal of barriers for approvals for laying fibre.

Under BharatNet, which is fully funded by the Universal Service Obligation Fund (USOF) of the  Government  of  India  and  is  one  of  the  biggest  rural  telecom  projects  of  the  world,  as  on  6 th December,  2019,  3,88,838  km  Optical  Fibre  Cable  has  been  laid  connecting  1,42,678  Gram Panchayats by Optical Fibre Cable (OFC).

National  Digital  Communication  Policy  2018  aims  to  enable  fiberisation  of  atleast  60%  of telecom  towers  by  the  year  2022.  However,  the  infrastructure  and  equipment  used  for  providing mobile  communications  belong  to  various  Telecom  Service  Providers  (TSPs)  and  the  decisions regarding  connectivity  to  the  BTS  sites  through  fibre  or  other  means  is  taken  by  TSPs  based  on various techno-commercial considerations.

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Lok Sabha Question No. 3834 (UNSTARRED), answered on 2019-12-11
Subject: Artificial Intelligence
Ministry: PLANNING
Asked by: Aparajita Sarangi, D. Ravikumar

## GOVERNMENT OF INDIA MINISTRY OF PLANNING

## LOK SABHA UNSTARRED QUESTION NO. 3834 TO BE ANSWERED ON 11.12.2019

## Artificial Intelligence

3834. SHRIMATI  APARAJITA  SARANGI: SHRI  RAVIKUMAR  D.:

Will the Minister of PLANNING be pleased to state:

- (a)
- the status of implementation of National Strategy on Artificial Intelligence by NITI Aayog;
- (b) the status of Centre of Excellence for Artificial Intelligence; and
- (c) the  number  of  countries  with  which  NITI  Aayog  has  partnered  for  knowledge  sharing  of Artificial Intelligence?

## ANSWER

## MINISTER OF STATE (INDEPENDENT CHARGE) OF THE MINISTRY OF PLANNING AND MINISTER OF STATE (INDEPENDENT CHARGE) OF THE MINISTRY OF STATISTICS & PROGRAMME IMPLEMENTATION

## (RAO INDERJIT SINGH)

(a) &  (b):  NITI Aayog,  after extensive consultation with various ministries and leading academicians, institutions, practitioners and industry players, had released India's National Strategy for  Artificial  Intelligence  (NSAI)  for  the  country  in  June,  2018.  The  Strategy  outlined  proposed efforts in research, development, adoption and skilling in AI. The major recommendations of the Strategy  include,  inter-alia,  setting  up  Centres  of  Research  Excellence  (CORE)-  focused  on fundamental  research;  and  International  Centres  on  Transformational  AI  (ICTAI)-  focused  on applied  research.  The  AI  vertical  of  the  National  Mission  on  Interdisciplinary  Cyber-Physical Systems (NM-ICPS) programme of DST will be implemented as per the recommendations of the NSAI. The details of the implementation mechanism for the NSAI are being finalised.

(c) NITI Aayog has collaborated with several countries and entities for knowledge sharing in AI viz. Department for Business, Energy and Industrial Strategy (BEIS, Government of UK), Ministry of  Economy, Trade and Industry (METI, Japan), Nanyang Technological University (Singapore) and Treasury, Government of Australia.

***
Lok Sabha Question No. 3832 (UNSTARRED), answered on 2019-12-11
Subject: Proposal for Mandatory Export Rule
Ministry: COMMERCE AND INDUSTRY
Asked by: P. Velusamy

## MINISTRY OF COMMERCE & INDUSTRY

## GOVERNMENT OF INDIA (DEPARTMENT OF COMMERCE)

## LOK SABHA UNSTARRED QUESTION NO. 3832 TO BE ANSWERED ON 11 th DECEMBER, 2019

## PROPOSAL FOR MANDATORY EXPORT RULE

## 3832. SHRI VELUSAMY P.:

Will the Minister of COMMERCE & INDUSTRY ( वािण�य एवं उ�ोग मं�ी ) be pleased to state:

- (a) whether the Government has any proposal for mandatory export rule when the domestic output is higher than the domestic demand;
- (b) if so, the details thereof;
- (c) in a case when the international market is lower than the cost of production of domestic output, whether the Government will give any kind of assistance including incentives and cash subsidy to compensate the difference in the prices; and
- (d) the details of the commodities or items to be covered under the mandatory export rule and the penal provisions for not complying with the rules?

## ANSWER

## okf.kT; ,oa m|ksx ea=h ( Jh ih;w'k xks;y ) THE MINISTER OF  COMMERCE AND INDUSTRY (SHRI PIYUSH GOYAL)

- ( (a) and (b): There is no such proposal.

(c): In view of prevailing low sugar prices  in the international market than the minimum price of sugar fixed for the domestic market, the Government of India has decided to compensate the difference @ Rs. 10,448/- per tonne on export of sugar by sugar mills for the current sugar season 2019-20 (October-September).

- (d): Does not arise in view of (a).

***
Lok Sabha Question No. 3831 (UNSTARRED), answered on 2019-12-11
Subject: Line of Credit to Russia
Ministry: EXTERNAL AFFAIRS
Asked by: M. Selvaraj, T. R. Paarivendhar

## GOVERNMENT OF INDIA MINISTRY OF EXTERNAL AFFAIRS

## LOK SABHA UNSTARRED QUESTION NO.3831 TO BE ANSWERED ON 11.12.2019

## LINE OF CREDIT TO RUSSIA

## 3831. SHRI M. SELVARAJ: DR. T.R. PAARIVENDHAR:

## Will the Minister of External Affairs be pleased to state:

(a) whether the Union Government has sanctioned $ 1 billion Line of Credit for Russia's Far East programmes for the first time in the history of India;

- (b) if so, the details thereof;
- (c) the purpose for which India has sanctioned such line of credit   and   the   motive   behind   it   including   the   mode   and terms for the credit; and
- (d) the advantages and benefits derived for India through this sanction of credit to Russia?

## ANSWER THE MINISTER OF STATE IN THE MINISTRY OF EXTERNAL AFFAIRS [SHRI V. MURALEEDHARAN]

(a) Yes.

(b) to (d) During his visit to Vladivostok on 4-5 September 2019 for the annual India-Russia bilateral Summit, Prime Minister announced a Line of Credit of USD 1 billion for development projects in the Russian Far East region. The Line of Credit (LOC) will facilitate undertaking infrastructure and other development projects. The terms and conditions will be finalised through discussions with the Russian Government. This Line of Credit will further   Indian   investment   in   the   region,   in   such   sectors   such   as   coal mining and power, petroleum, natural gas, diamond and gold, rare earth elements, agriculture and export of skilled manpower from India to the Russian Far East.

- ***
Lok Sabha Question No. 3830 (UNSTARRED), answered on 2019-12-11
Subject: Patna Intercity Express
Ministry: RAILWAYS
Asked by: Pashupati Nath Singh

## GOVERNMENT OF INDIA MINISTRY OF RAILWAYS

## LOK SABHA UNSTARRED QUESTION NO. 3830 TO BE ANSWERED ON 11.12.2019

## PATNA INTERCITY EXPRESS

†3830.  SHRI PASHUPATI NATH SINGH:

Will the Minister of RAILWAYS be pleased to state:

(a) whether the Government has taken a decision to provide halt to the 13331/13332 Dhanbad-Patna Intercity Express and 13303/13304 Dhanbad-Ranchi  Intercity  Express  at  Kumardhubi  railway  station  on the demand of the people;

- (b) if so, the details thereof; and
- (c) if not, the reasons therefor?

## MINISTER OF RAILWAYS AND COMMERCE & INDUSTRY

## ANSWER (SHRI PIYUSH GOYAL)

(a) to (c) Kumardubi station is located on the SitarampurPradhankhunta  chord  line and is presently being served by 17 Mail/Express  trains  and  07  pair  of  Passenger  trains.    Provision  of stoppage  of 13331/13332  Dhanbad  -  Patna  Intercity Express  at Kumardubi station is operationally not expedient; at present, 13303/13304  Dhanbad-Ranchi  Intercity  Express  does  not  run  via Kumardubi.

*****
Lok Sabha Question No. 3828 (UNSTARRED), answered on 2019-12-11
Subject: National Logistics Policy
Ministry: COMMERCE AND INDUSTRY
Asked by: M.K. Vishnu Prasad

## MINISTRY OF COMMERCE & INDUSTRY

## GOVERNMENT OF INDIA (DEPARTMENT OF COMMERCE)

## LOK SABHA UNSTARRED QUESTION NO. 3828

## TO BE ANSWERED ON 11 th DECEMBER, 2019

## NATIONAL LOGISTICS POLICY

## 3828.  DR. VISHNU PRASAD M.K.:

Will the Minister of COMMERCE & INDUSTRY ( वािण�य एवं उ�ोग मं�ी ) be pleased to state:

- (a) whether a draft National Logistic Policy for commerce and trade has been prepared by the Government;
- (b) if so, the details thereof;
- (c) whether it is aimed at reducing the high transaction cost of traders;
- (d) if so, the extent to which it can reduce the cost;
- (e) the manner in which it can be compared with other developed countries; and
- (f) the details of the steps taken/to be taken for the simplification of documentation for export and import digitization of processes in customs and other statutory procedures?

## ANSWER

## okf.kT; ,oa m|ksx ea=h ( Jh ih;w'k xks;y ) THE MINISTER OF  COMMERCE AND INDUSTRY

## (SHRI PIYUSH GOYAL)

- (a)  to  (c):  Yes  Sir.    The  vision  of  the  proposed  policy  is  to  drive  economic  growth  and  business competitiveness of the country through an integrated, seamless, efficient, reliable, green, sustainable and cost effective logistics network leveraging best in class technology, processes and skilled manpower.
- (d ) & (e)    Though, there is no official estimation of logistics cost for India , some private institutions  have estimated the logistics cost to be 13 to 14 percent of the GDP. The proposed policy aims to reduce this to 9 -10 percent of the GDP.
- (f):    In  order  to  simplify  documentation  for  exports  and  imports  through    digitization,    Department  of Revenue, CBIC have taken several initiatives like  (i) SWIFT ( Single Window Interface For Trade )  (ii) Adoption of Digital Signature (iii) 24x7 Customs Clearance - for 'facilitated' Bills of Entry and factory stuffed containers and goods exported under free Shipping Bills at select  ports  (iv) Import Data Processing and Management System (IDPMS) - jointly launched with RBI to facilitate efficient data processing for payment of imports and effective monitoring  (v) E-Sanchit  (vi) Two new IT  Modules ICEDASH i.e (Ease of doing business monitoring dashboard) and ATITHI app for electronic filing by passengers for baggage (vii) PCS 1X which is a platform for port related processes developed by Indian Ports Association.

******
Lok Sabha Question No. 3827 (UNSTARRED), answered on 2019-12-11
Subject: Maintenance of Stations
Ministry: RAILWAYS
Asked by: Talari Rangaiah

## GOVERNMENT OF INDIA MINISTRY OF RAILWAYS

## LOK SABHA UNSTARRED QUESTION NO.3827 TO BE ANSWERED ON 11.12.2019

## MAINTENANCE OF STATIONS

3827. SHRI TALARI RANGAIAH:

Will the Minister of RAILWAYS be pleased to state:

- (a) whether it is true that the Railways has outsourced maintenance of a few major stations and the operation of trains;
- (a) if so, the reasons therefor; and
- (c)  the  details  of  the  companies  that  have  been  awarded  the works?

## ANSWER

MINISTER OF RAILWAYS AND COMMERCE & INDUSTRY

(SHRI PIYUSH GOYAL)

(a) to (c): A Statement is laid on the Table of the House.

******

STATEMENT  REFERRED  TO  IN  REPLY  TO  PARTS  (a)  TO  (c)  OF UNSTARRED  QUESTION  NO.3827  BY  SHRI  TALARI  RANGAIAH  TO  BE ANSWERED IN LOK SABHA ON 11.12.2019 REGARDING MAINTENANCE OF STATIONS (b) to  (c)  Indian  Railway  Stations  Development  Corporation(IRSDC)  has taken up integrated Facility Management of six (6) stations Viz, Anand Vihar, Chandigarh, Secunderabad, Pune, KSR Bengaluru, and Habibganj(Bhopal).  The outsourcing has been done by clubbing facilities like  Housekeeping, Waste Management, Sewage disposal, Horticulture, Civil  and  Electrical  Maintenance,  Retail  Management,  Parking  etc.  so that all services of the station are integrated under one umbrella in order to help in improving overall customer experience. In terms of the 100 days Action Plan of the Ministry of Railways, it  had been decided to hand over two rakes of Tejas Express to Indian Railway  Catering and  Tourism  Corporation (IRCTC) to operate on Haulage Charge principle.  Accordingly, approval has been accorded to IRCTC  for  running  two  Tejas  Class  train  namely  New  Delhi-Lucknow Tejas  Express  and  Ahmedabad-  Mumbai  Central  Tejas  Express.    Of these, 82501 / 82502 New DelhiLucknow Tejas Express has commenced its operation w.e.f. 04.10.2019.

******
Lok Sabha Question No. 3826 (UNSTARRED), answered on 2019-12-11
Subject: Income Tax Appellate
Ministry: LAW AND JUSTICE
Asked by: Malook Nagar

## GOVERNMENT OF INDIA MINISTRY OF LAW AND JUSTICE DEPARTMENT OF LEGAL AFFAIRS ****

## LOKSABHA

UNSTARRED QUESTION NO. 3826 TO BE ANSWERED ON WEDNESDAY, THE 11 th DECEMBER, 2019

## INCOME TAX APPELLATE

## 3826. SHRI MALOOK NAGAR:

Will the Minister of LAW AND JUSTICE be pleased to state:

- (a) whether there are only 88 Members against the strength of 126 Members in Income Tax Appellate Tribunals and if so, the details thereof;
- (b) whether  91,679  cases  are  lying  pending  across  the  country due  to  shortage  of  the  said  Members  and  if  so,  the  details thereof;
- (c) whether  the  pending  cases  involve  more  than  90000  crore rupees  whereas  crores  of  rupees  are  to  be  recovered  in several cases and if so, the details thereof;
- (d) whether  such  cases  are  being  kept  pending  deliberately  by certain industrialists or influential people; and
- (e) if so, the details thereof?

## ANSWER

## MINISTER OF LAW AND JUSTICE, COMMUNICATIONS AND ELECTRONICS & INFORMATION TECHNOLOGY (SHRI RAVI SHANKAR PRASAD)

****

- (a): There are 85 Members  against the strength of 126 Members in Income Tax Appellate Tribunal (ITAT) as on 01.11.2019.
- (b): There  are  89,591  cases  lying  pending  across  the  country before ITAT as on 01.12.2019.
- (c): Such information is not maintained by ITAT.
- (d): No.
- (e): In  view  of  reply  given  against  part  (d)  above,  question does not arise.

****

- -2-
Lok Sabha Question No. 3825 (UNSTARRED), answered on 2019-12-11
Subject: Research Papers and Patents on Atomic Energy
Ministry: ATOMIC ENERGY
Asked by: Shardaben Anilbhai Patel

## GOVERNMENT OF INDIA DEPARTMENT OF ATOMIC ENERGY

## LOK SABHA UNSTARRED QUESTION NO.3825

TO BE ANSWERED ON 11.12.2019

## RESEARCH PAPERS AND PATENTS ON ATOMIC ENERGY

3825.  SHRIMATI SHARDABEN ANILBHAI PATEL:

Will the PRIME MINISTER be pleased to state:

- (a) the  number  of  research  papers  published  by  the  Department  of  Atomic Energy  in  journals  and  the  number  of  patents  obtained  during  the  last  five years; and
- (b) the  rank  of  India  as  compared  to  America,  Britain  and  China  with  regard  to research and patent in the field?

## ANSWER

THE MINISTER OF STATE FOR PERSONNEL, PUBLIC GRIEVANCES & PENSIONS AND PRIME MINISTER'S OFFICE (Dr. JITENDRA SINGH):

- (a) Department  of  Atomic  Energy  has  published  35,518  research  papers  in journals and obtained 47 patents during the last five years.
- (b) India  stands at  the 3 rd rank  among aforesaid four countries  after China and America with regard to research publications in the field.  India stands at the 3 rd rank among aforesaid four countries after China and America with respect to the number of patents granted during 2018.

******
Lok Sabha Question No. 3824 (UNSTARRED), answered on 2019-12-11
Subject: Cheating Incidents by e-Commerce Companies
Ministry: COMMERCE AND INDUSTRY
Asked by: A. Ganeshamurthi, M. Selvaraj

## GOVERNMENT OF INDIA MINISTRY OF COMMERCE & INDUSTRY DEPARTMENT FOR PROMOTION OF INDUSTRY AND INTERNAL TRADE

## LOK SABHA

UNSTARRED QUESTION NO. 3824. TO BE ANSWERED ON WEDNESDAY, THE 11 TH  DECEMBER, 2019.

## CHEATING INCIDENTS BY e-COMMERCE COMPANIES

## 3824.  SHRI A. GANESHAMURTHI:

SHRI M. SELVARAJ:

Will the Minister of COMMERCE AND INDUSTRY be pleased to state:

वाणिज्य

## एवं उद्योग मंत्री

- (a) whether  a  large  number  of  cheating  incidents  have  been  reported  on e-commerce platforms;
- (b) if  so,  the  details  thereof  and  the  total  number  of  cases  that  have  been registered by the affected individuals/ companies through e-commerce as on date for the last three years;
- (c) the action taken by the Government on these cheating cases;
- (d) whether  the  Government  has  taken/proposes  to  take  necessary  steps  to prevent  cheating  on  e-commerce  platforms  and  safeguard  people  from cheating/ fraudulent activities through e-commerce; and
- (e) if so, the details thereof and if not, the reasons therefor?

## ANSWER

## वाणिज ् य एवं उद्योग मंत्री ( श्री पीयूष गोयल ) THE MINISTER OF COMMERCE & INDUSTRY (SHRI  PIYUSH GOYAL)

- (a) & (b): Yes, Sir. Financial Year wise no. of fraud dockets registered under the e-commerce platform at the National Consumer Helpline are as per the below Table: -
- (c) to (e): The Consumer Protection Act, 1986 has been enacted to better protect the interests of the consumers. It covers all goods and services and all mode of transactions including e-commerce. Under the provision of the

| Financial Year       | Fraud Online shopping Cases   |
|----------------------|-------------------------------|
| 12 Aug. 2016- Mar.17 | 977                           |
| April2017-Mar.18     | 2, 441                        |
| April2018-Mar.19     | 4,955                         |
| April2019-Nov.19     | 5,620                         |
| Total                | 13,993                        |

said Act, a three tier quasi-judicial mechanism, called Consumer Fora, where consumer can file a complaint against any unfair trade practices including those on e-commerce is provided. From August 2016, the portal www.consumerhelpline.gov.in has been developed  to provide a platform to consumers  to  register their complaints. Further, the National  Consumer  Helpline  (NCH)  has partnered with some companies to resolve their customer complaints. This is  an alternate  grievance  redressal  method, and is a completely voluntary initiative taken up by these companies. NCH advise to consumers for fraudulent transactions is to lodge an FIR

/make a police Complaint or to Cyber Cell, if company is not traceable.

*****