Lok Sabha Question No. 1324 (UNSTARRED), answered on 2019-02-11
Subject: Exporters Grievance Redressal Cell
Ministry: COMMERCE AND INDUSTRY
Asked by: VIJAYSINH MOHITE PATIL, SUPRIYA SADANAND SULE, P.R. SUNDARAM, RAJEEV SHANKARRAO SATAV, DHANANJAY BHIMRAO MAHADIK, HEENA VIJAYKUMAR GAVIT, JAYAKUMAR JAYAVARDHAN

## GOVERNMENT OF INDIA MINISTRY OF COMMERCE & INDUSTRY (DEPARTMENT OF COMMERCE)

## LOK SABHA UNSTARRED QUESTION NO. 1324 TO BE ANSWERED ON  11 th  FEBRUARY, 2019

## EXPORTERS GRIEVANCE REDRESSAL CELL

## 1324.  SHRI MOHITE PATIL VIJAYSINH SHANKARRAO:

SHRIMATI SUPRIYA SULE:

SHRI P.R. SUNDARAM:

SHRI SATAV RAJEEV:

SHRI DHANANJAY MAHADIK:

DR. HEENA VIJAYKUMAR GAVIT:

DR. J. JAYAVARDHAN:

Will  the  Minister  of COMMERCE & INDUSTRY ( वा ͨ णÏय  एवं  उɮयोग  मंğी ) be pleased to state:

- (a) whether an Exporters' Grievance Redressal Cell (GRC) to monitor specific complaints from  exporters  for  quick  redressal  is  available  with  the  Government  and  if  so,  the details thereof;
- (b) the  details  of  the  complaints  received  and  disposed  off  during  each  of  the  last  three years by the GRC indicating the nature of the grievances lodged by the exporters;
- (c) whether any specific time frame has been fixed for disposal of the said complaints;
- (d) if so, the details thereof and if not, the reasons therefor; and
- (e) the other steps taken by the Government to boost exports by supporting exporters by various schemes?

## ANSWER

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THE MINISTER OF STATE IN THE MINISTRY OF COMMERCE AND INDUSTRY (SHRI C. R. CHAUDHARY)

- (a) Yes. The mechanism for redressal of exporter's grievances is available in the Directorate General of Foreign Trade (DGFT) as per the provisions contained in para 9.08 of the Handbook of Procedures  (2015-20). Exporter's grievances are  redressed  through  the  mechanism  of contact@DGFT link on the website of DGFT, CPGRAM, Policy Relaxation Committee, Niryat Bandhu and Twitter handle of DGFT.
- (b) Details of the complaints received and disposed off during each of the last three years are as under:

| Year    |   Number of Grievances received by regional offices and CPGRAM |   Number of Grievances disposed off by regional offices and CPGRAM |
|---------|----------------------------------------------------------------|--------------------------------------------------------------------|
| 2015-16 |                                                            354 |                                                                312 |
| 2016-17 |                                                           1361 |                                                               1249 |
| 2017-18 |                                                           1632 |                                                               1658 |

Grievances of the exporters generally pertain to difficulties faced by them in electronic data interchange, obtaining incentives and authorization, regularisation of the mistakes committed on  their  part,  effecting  import/export,  interpretation  of  policy/procedures,  relaxation  of  the policy/procedures in case of genuine hardship etc.

- (c) & (d):   Generally all efforts are made to dispose complaints at the earliest. However, it is difficult to fix time frame for disposal of all types of complaints as it depends on the nature and complexity of the individual complaint.
- (e) Government has  taken  several  steps  to  boost  exports  through  various  schemes  such  as Merchandise  Export  from  India  Scheme,  Service  Export  from  India  Scheme,  Duty  Exemption /Remission Scheme, Duty Free Import Authorization Scheme, Scheme for Exporters of Gems and Jewellery, Export Promotion Capital Goods Scheme, Interest Equalisation Scheme and Refund of Duty Drawback, Terminal Excise Duty on Deemed Exports etc.

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