Lok Sabha Question No. 4820 (UNSTARRED), answered on 2019-07-23
Subject: Grievance Redressal under PDS
Ministry: CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION
Asked by: Sukanta Majumdar, Raja Amareshwara Naik, Vinod Kumar Sonkar

## GOVERNMENT OF !ND!A

## MINISTRY  OF CONSUMER  AFFAIRS, FOOD & PUBLTC DISTRTBUTION DEPARTMENT OF FOOD AND PUBLIC DISTRIBUTION

## LOK SABHA

UNSTARRED QUESTION NO. 4820

TO BE ANSWERED  ON 23.d JULY, 2Ol9

## GRIEVANCE REDRESSAL UNDER PDS

4420.

DR. SUKANTA MAJUMDAR: SHRI RAJA AMARESHWARA NAIK: SHRI VINOD KUMAR SONKAR:

Will the Minister of CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION  5cfirilr rrr*, cr6c sfk Trffif,r Fff,{Er t'+ be pleased to state:

- (a)  whether the Government  has recently launched the One Nation.One Ration Gard scheme and if so, the details thereof;
- (b)  whether the Government has any mechanism to redress grievances
- of the consumers under the Public Distribution System (PDS) and if so, the details thereof;
- (c)  the total number of ration cards issued and Fair Price Shops operational  in the country at present, State/UT-wise;  and
- (d)  the details of other corrective  measures  taken by the Government in
- this regard, State/UT-wise?

## AilSWER

MtillsTER OF STATE FOR MINISTRY  OF GOilSUMER  AFFAIRS, FOOD &

PUBLIG DISTR!BUTION (SHRI DANVE RAOSAHEB DADARAO)

(a): Department has launched a  new scheme namely  "lntegrated

- Management of Public Distribution System (IM-PDS)" for implementation during 2O{&t9 and 2O19-2O. The main objective of the scheme is to introduce nation-wide portability of ration card holders under National Food Security Act, 2Ol3 (NFSA),  to lift their entitlement foodgrains from any FPS in the country without the need to obtain a new ration card, by integrating the existing PDS systems/portals of States/UTs with the Gentral  systems/portals, etc. Keeping in view the physica! progress under ongoing schemes and readiness for  implementation of  National Portabitity  in few States, it has been decided to implement the National Portability  on a  pilot basis in two clusters i.e. Andhra Pradesh & Telangana (Gluster-l) and Gujarat  & Maharashtra  (Gluster-ll)  w.e.f. August 1r2019.

..........2t-

- (b): Department of Food and Public Distribution in collaboration with States/UTs is implementing  a scheme on  'End-to-End  Gomputerization  of TPDS Operationst to improve the efficiency  and transparency in Public Distribution System  (PDS) operations.  The scheme comprises digitization of  ration cards/beneficiary  and other databases, online allocation, computerization of supply-chain  management, setting up of transparency portal and grievance redressal  mechanisms. Under the scheme online grievance redressal facility/Toll-free (l 967/{ 800-seraes) number  has been implemented in all States/UTs.
- (c) & (d): A statement showing the total number of ration cards issued, Fair Price Shops operational and other corrective  measures taken (State/UT wise) is at annexure.

## ANNEXURE

## ANNEXURE REFERRED TO !N REPLY TO PART (C) & (D) OF THE UNSTARRED QUESTION NO.482O  DUE FOR ANSWER  ON 23.07.2t)19 !N THE LOI( SABHA.

Status  ot End-to-End  Gomputerization  o, PDs Operations  Scheme as on O8.o7.2O19

| st.   | States/UTs        | No. of Ration Card3 under NFSA   | Dlgltization ot Ration Cards   | Aadhaat S.eding with Ration   | Online Allocation of Foodgrains   | Compute zation of Supply Chain Management   | Toll.Froo/ Onlino Gdevance Redrossal   | No. ot Fall Price Shop! (FPSs)   | No. ot FPS5 wlth Oper.tlonal oPoS   |
|-------|-------------------|----------------------------------|--------------------------------|-------------------------------|-----------------------------------|---------------------------------------------|----------------------------------------|----------------------------------|-------------------------------------|
| 1     | Andhia Pradosh    | 92,88,919                        | 1000/0                         | 1f).)0/.                      | lmplemorted                       | lmplefiented                                |                                        | 28,936                           | 28,936                              |
| 2     | A & N lslands     | 14,544                           | 1f)00/o                        | 960/"                         | lmplemented                       | lmplemented                                 | Yes                                    | 479                              | 459                                 |
| 3     | Arunachal Pradesh | 1,77,607                         | 100vo                          | 57Vo                          | lmplem€ntod                       |                                             |                                        | 1,943                            | 25                                  |
| 4     | Asgafi            | 57,86,102                        | 100%                           | o"/"                          | lmplemented                       |                                             | Yes                                    | 38,237                           | 0                                   |
| 5     | Bihar             | r,63,57,533                      | 1000/o                         | 7Ao/o                         | lmplem.nted                       | lmplemented                                 |                                        | 41,43                            | 62                                  |
| 6     | Chandigarh        | 7O,322                           | 100"/.                         | 100"/.                        | NA                                | NA                                          | Ye3                                    | 0                                | 0                                   |
| 7     | Chhattisgarh      | 52,41,4O                         | 100%                           | 94"/.                         | lmplemented                       | lmplemented                                 | Ye3                                    | 12,304                           | 11,97{                              |
| I     | Dadra & N llavoli | 45,309                           | 100"/.                         | r00%                          | lmplemented                       | lmplemented                                 | Yet                                    | 63                               | 63                                  |
| I     | Daman & Diu       | 19,970                           | 100"/"                         | 100%                          | lmplemented                       | lmplemented                                 | Yes                                    | 5l                               | 5't                                 |
| t0    | Delhi             | 17 ?1 $34                        | 100"/"                         | 100%                          | l]nplem6nt6d                      | lmplemented                                 | Yer                                    | 2,254                            | o                                   |
| t1    | Goa               | 1,41,6.t.1                       | 1OO"/o                         | 9A%                           | lmpleme.rted                      | lmplsmented                                 | Ye3                                    | 456                              | 456                                 |
| 12    | Gurarat           | 66,25,904                        | 1000/o                         | 990/o                         | lmplelnented                      | lmplemented                                 | Yes                                    | 17,21O                           | 17?1O                               |
| l3    | Haryana           | 26$6,702                         | 1000/0                         | 1000/o                        | lmplernonted                      | lmplelnented                                |                                        | 9,526                            | 9,526                               |
| 14    | Himachal Pradesh  | 6,82,801                         | ,tooo/"                        | 99%                           | lmplemented                       | lmplementad                                 | Y6a                                    | 4,934                            | 4,934                               |
| l5    | Jammr & Xaahmir   | 16,76181.t                       | IOOYo                          | 790/"                         | lmplemented                       |                                             | Ye3                                    | 6t411                            | 6,411                               |
| 't6   | Jharkhand         | 57,02,334                        | 100%                           | 9so/o                         | lmplemsntsd                       | lmplem.nled                                 | Ye3                                    | 2sF32                            | 25,532                              |
| 17    | Xarnataka         | 1,24t77,881                      | 100yo                          | 100%                          | lmplemented                       | lmplement6d                                 | Yes                                    | 19,967                           | 19,58.1                             |
| 18    | KeraIa            | 35,67,1lO                        | 100"/.                         | 95"/"                         | lmplemented                       | implemented                                 | Yes                                    | 14,374                           | t4,335                              |
| 19    | Lakshadweop       | s,157                            | 100%                           | 100"/.                        | lmplemented                       | NA                                          | Yes                                    | 39                               | 39                                  |
| 20    | Madhya P.adesh    | 1t17,47,674                      | 100"/"                         | 90%                           | lrnplemented                      | lmplemented                                 | Yes                                    | 24,732                           | 24,6't9                             |
| 21    | Maharashtra       | 1,46149,768                      | 1000/.                         | 970/.                         | lmplamooted                       | lmplemented                                 | Yes                                    | 52,532                           | 52t532                              |
| 22    | Manipur           | 5,87,A2O                         | I O00/.                        | 79%                           | llnple'fl6ntod                    |                                             | Yes                                    | 2,642                            | 0                                   |
| 23    | Meghalaya         | 4,21,995                         | 100"/"                         | o"/.                          | lmple.r|ont6d                |                                             | Yes                                    | 41736                            | t0                                  |
| 24    | Mizoram           | 1,48,134                         | 100"/.                         | 93"/"                         | lmplemented                       |                                             | Yo5                                    | 1,252                            | 0                                   |
| 25    | Nagaland          | 2,84,933                         | 1000/.                         | 640/"                         | lmplsmanted                       |                                             | Ye!                                    | 1,691                            | 0                                   |
| 26    | Odlsha            | 85,8r,661                        | 100y.                          | 95%                           | lmplemonted                       | lmplemented                                 | Y9s                                    | '12,577                          | 12,577                              |
| 27    | Puducherry        | 1,76,52a                         | 100d/o                         | 100%                          | NA                                | NA                                          | Yss                                    | o                                | 0                                   |
| 2A    | PunJab            | 35,34,516                        | 1OO"/o                         | 990/"                         | lmpletnented                      | lmplemented                                 | Yes                                    | 17,525                           | 17,525                              |
| 29    | Rajasthan         | 1,06,74,425                      | 100%                           | 96o/o                         | lmplemorted                       | lmplementad                                 | Yog                                    | 26,74s                           | 26,063                              |
| 30    | Sikkim            | 94,r88                           | 1000/6                         | 90%                           | lmplemonted                       | lmplement6d                                 | Yes                                    | 1,362                            | 1,352                               |
| 3l    | Tamil Nadu        | 1,00,84,405                      | loo%                           | 100"/.                        | lrnplem6ntod                      | lmplomented                                 | Yes                                    | 34,776                           | 34,776                              |
| 32    | T6langana         | 51,07,337                        | 100"/"                         | 100%                          | lmplem6nted                       | lmple]nented                                | Yes                                    | 17,17O                           | 17,17O                              |
| 33    | Tripura           | 5,78,914                         | 100"/.                         | 100"/"                        | lmple]nented                      | lmplemented                                 | Yes                                    | 1,806                            | r,806                               |
| 34    | Uttar Pradesh     | 3,52,73,352                      | 100%                           | 100"/"                        | lmplemented                       | irnplemented                                | Yes                                    | 80,493                           | 80,493                              |
| 35    | Uttarakhand       | 13,28,025                        | 1000/0                         | 93%                           | lmpleme,!ted                      | lmplementod                                 | Yes                                    | 9,908                            | 3,271                               |
| 36    | West Bengal       | 5$3,4O,257                       | 1000/"                         | 64"/.                         | lmplemented                       | lmplementgd                                 | Yes                                    | 20,806                           | 366                                 |
|       | Total             | 23,21 .24,327                    | IOOYI                          | a5,540/o                      | 34                                | 26                                          | 36                                     | s,34,992                         | 4112t151                            |