Lok Sabha Question No. 3710 (UNSTARRED), answered on 2019-12-11
Subject: Complaints/Public Grievances
Ministry: PERSONNEL, PUBLIC GRIEVANCES AND PENSIONS
Asked by: P. Ravindhranath

## GOVERNMENT OF INDIA MINISTRY OF PERSONNEL, PUBLIC GRIEVANCES AND PENSIONS (DEPARTMENT OF ADMINISTRATIVE REFORMS & PUBLIC GRIEVANCES)

## LOK SABHA UNSTARRED QUESTION NO. 3710

(TO BE ANSWERED ON 11.12.2019)

## COMPLAINTS/PUBLIC GRIEVANCES

## 3710. SHRI P. RAVEENDRANATH KUMAR:

Will the PRIME MINISTER be pleased to state:

- (a) whether  the  Union  Government  has  received  various  complaints  regarding  the  public grievances from the State of Tamil Nadu during the last six years to till date;
- (b) if so, the details thereof along with the nature of the grievances;
- (c) the action taken by the Government thereto;
- (d) whether  the  Government  proposes  to  dispose  of  such  complaints/grievances  within  a stipulated time-frame and fix responsibility on officers liable for the undue delay; and
- (e) if so, the details thereof?

## ANSWER

## MINISTER OF STATE IN THE MINISTRY OF PERSONNEL, PUBLIC GRIEVANCES AND PENSIONS AND MINISTER OF STATE IN THE PRIME MINISTER'S OFFICE (DR. JITENDRA SINGH)

(a) &  (b): Yes  Sir, various  types  of  Public  Grievances  viz.  Land  Related  Problems, Corruption/Malpractices,  Atrocities,  Harassment,    etc.  are  received  on  Centralised  Public Grievances  Redress  and  Monitoring  System  (CPGRAMS)  from  the  citizens  of    all  State Governments/  Union  Territories  including  State  Government  of  Tamil  Nadu.  As  per  the  data generated through the  CPGRAMS, the receipt and disposal for the last six years and percentage disposed on Public Grievances relating to the Government of Tamil Nadu is given below:-

|   Year |   Receipts |   Disposals | Percentage Disposals   | of   |
|--------|------------|-------------|------------------------|------|
|   2013 |       3296 |       12473 | 378*                   |      |
|   2014 |       3666 |        3370 | 91.93                  |      |
|   2015 |       7360 |        7771 | 105.58                 |      |
|   2016 |      10883 |        7926 | 72.83                  |      |
|   2017 |      14081 |        9419 | 66.89                  |      |
|   2018 |      14496 |        7795 | 53.77                  |      |
|   2019 |      17017 |       11548 | 67.86                  |      |

(c):  As per Federal Principle of Governance the state related grievances are disposed off in a decentralised manner by the concerned state Government.

(d)  &  (e):    The  Department  of  Administrative  Reforms  &  Public  Grievances  have  issued guidelines which provides that a grievance should be redressed within a period of maximum of two months of its receipt. If finalization of a decision on a particular grievance is anticipated to take longer than two months, an interim reply should invariably be sent. These guidelines are also available on www.pgportal.gov.in. Further Review meetings are also held on regular basis with the Central ministries/ Departments/ State  Governments/Union Territories for monitoring the pendency of public grievances on the Centralized Public Grievance Redress And Monitoring System (CPGRAMS).

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