Lok Sabha Question No. 512 (UNSTARRED), answered on 2019-11-20
Subject: Quality of Food in Trains
Ministry: RAILWAYS
Asked by: Geetha Viswanath Vanga, Venkatesh Netha Borlakunta

## GOVERNMENT OF INDIA MINISTRY OF RAILWAYS LOK SABHA

UNSTARRED QUESTION NO. 512 TO BE ANSWERED ON 20.11.2019

## QUALITY OF FOOD IN TRAINS

512. SHRIMATI VANGA GEETHA VISWANATH: SHRI VENKATESH NETHA BORLAKUNTA:

Will the Minister of RAILWAYS be pleased to state:

- (a)  whether  the  Railways  is  providing  quality  and  hygienic  food  to  the passengers in private trains like Tejas; and
- (b) if not, the details and number of cases reported in this regard?

## ANSWER

## MINISTER OF RAILWAYS AND COMMERCE & INDUSTRY (SHRI PIYUSH GOYAL)

- (a):  Yes,  Sir.  IRCTC  is  providing  Quality  and  Hygienic  food  to  the passengers in private Tejas train.
- (b): The details of the complaint received by IRCTC for private Tejas train along with the action taken against them are at Appendix.

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APPENDIX REFERRED TO IN REPLY TO PART (b) OF UNSTARRED QUESTION NO. 512 BY SHRIMATI VANGA GEETHA VISWANATH AND SHRI VENKATESH NETHA  BORLAKUNTA  TO  BE  ANSWERED  IN  LOK  SABHA  ON  20.11.2019 REGARDING QUALITY OF FOOD IN TRAINS (b):  The  details  of  the  complaint  received  by  IRCTC  for  private  Tejas  train along with the action taken against them are as follows:-

|                          |                |                             | Action Taken   | Action Taken             | Action Taken              | Action Taken   | Action Taken   | Action Taken   | Action Taken   | Action Taken   | Action Taken   | Action Taken   | Action Taken   |
|--------------------------|----------------|-----------------------------|----------------|--------------------------|---------------------------|----------------|----------------|----------------|----------------|----------------|----------------|----------------|----------------|
|                          |                |                             | Fined          | Fined                    | Fined                     |                | Termination    | Advised        | Substantiated  |                |                |                |                |
| Private Train No. & Name | Head           | Total Number of Compla ints | No. of Cas es  | Amou nt of Fine impos ed | Amou nt of Fine realis ed | Warned         |                | Suitably       | Not            | D & AR Action  | Any Other      | Pending        | Total          |
| 82501/02 NDLS-LJN        | Over Charging  | 0                           | 0              | 0                        | 0                         | 0              | 0              | 0              | 0              | 0              | 0              | 0              | 0              |
| 82501/02 NDLS-LJN        | Quality        | 4                           | 0              | 0                        | 0                         | 3              | 0              | 1              | 0              | 0              | 0              | 0              | 4              |
| 82501/02 NDLS-LJN        | Quantity       | 0                           | 0              | 0                        | 0                         | 0              | 0              | 0              | 0              | 0              | 0              | 0              | 0              |
| Tejas                    | Misbehavi our  | 0                           | 0              | 0                        | 0                         | 0              | 0              | 0              | 0              | 0              | 0              | 0              | 0              |
| Express                  | Hygiene        | 0                           | 0              | 0                        | 0                         | 0              | 0              | 0              | 0              | 0              | 0              | 0              | 0              |
| 82501/02 NDLS-LJN        | Miscellan eous | 1                           | 0              | 0                        | 0                         | 1              | 0              | 0              | 0              | 0              | 0              | 0              | 1              |
| 82501/02 NDLS-LJN        | Total          | 5                           | 0              | 0                        | 0                         | 4              | 0              | 1              | 0              | 0              | 0              | 0              | 5              |

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