Lok Sabha Question No. 2405 (UNSTARRED), answered on 2020-03-05
Subject: Functioning of FASTag System
Ministry: ROAD TRANSPORT AND HIGHWAYS
Asked by: Devji Mansingram Patel, Pratima Bhoumik

be pleased to state:

(a)  whether  the  Government  has  any  data  with regard to the  number  of FASTag issued in  the last one year  and  if  so,  the  details  thereof,  State/UT-wise;

(b) whether the Government has received complaints against the toll operators due to non-working of FASTag scanner/system  and  if  so,  the  details  thereof  and  the action  taken  by  the  Government in  this  regard;

(c) whether the Government is aware of an increase in  the  number  of complaints  against  the  toll operators' behaviour  with  the  passengers;  and

(d) if so, the details thereof and the action taken by the  Government  against  the  toll  operators?

## ANSWER

## THE MINISTER OF ROAD TRANSPORT AND HIGHWAYS

## (SHRI NITIN JAIRAM GADKARI)

(a) The State/UT-wise details of the FASTag issued on the basis of Vehicle registration number for the period of 1st March 2019 to 27th Feb 2020 are at Annexure.

(b)  to  (d)  FASTag  related  issues  and  complaints  at  fee  plazas  of  National  Highways  (NH)    are addressed  through  a  central  NH  Helpline  Number  1033.  Most  of  the  complaints  are  resolved instantly by the customer executive. Other complaints are forwarded to concerned regional office of National Highways Authority of India (NHAI) and banks for necessary resolution. Apart from 1033, 24 participating banks of FASTag programme also have their own dedicated customer care helpline to  cater  to  complaints  of  respective  customer  base.  Complaints  against  toll  operators  have  been received in some of the fee plazas. The issues are forwarded to concerned Project Implementation Unit (PIU) for proper investigation and necessary action. In case, there is any fault on part of toll operating agencies, action is taken as per the provisions of Contract Agreement.

## GOVERNMENT OF INDIA

## MINISTRY OF ROAD TRANSPORT AND HIGHWAYS

## LOK SABHA

## UNSTARRED QUESTION NO. 2405

ANSWERED ON 5 TH  MARCH, 2020

## FUNCTIONING OF FASTAG SYSTEM

## 2405.   SHRI DEVJI M. PATEL:

MS. PRATIMA BHOUMIK:

## Will the Minister of ROAD TRANSPORT AND HIGHWAYS

lM+d ifjogu vkSj jktekxZ ea=h

## ANNEXURE

ANNEXURE  REFERRED  TO  IN  REPLY  TO  PART  (a)  OF  LOK  SABHA  UNSTARRED QUESTION  NO.  2405  FOR  ANSWER  ON  05.03.2020  ASKED  BY  SHRI  DEVJI  M.  PATEL AND MS. PRATIMA BHOUMIK REGARDING FUNCTIONING OF FASTAG SYSTEM

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| S.No.   | State/UT         | Number of FASTags issued   | S.No.   | State/UT                                       | Number of FASTags issued   |
|---------|------------------|----------------------------|---------|------------------------------------------------|----------------------------|
| 1.      | Maharashtra      | 12,16,604                  | 20.     | Jharkhand                                      | 87,924                     |
| 2.      | Tamil Nadu       | 9,43,059                   | 21.     | Bihar                                          | 86,056                     |
| 3.      | Haryana          | 8,63,139                   | 22.     | Nagaland                                       | 65,690                     |
| 4.      | Uttar Pradesh    | 8,32,444                   | 23.     | Mizoram                                        | 55,347                     |
| 5.      | Karnataka        | 8,32,161                   | 24.     | Jammu and Kashmir                              | 50,269                     |
| 6.      | Gujarat          | 7,51,521                   | 25.     | Puducherry                                     | 30,241                     |
| 7.      | Rajasthan        | 6,90,095                   | 26.     | Assam                                          | 28,448                     |
| 8.      | Delhi            | 6,54,574                   | 27.     | Goa                                            | 13,952                     |
| 9.      | Punjab           | 5,83,956                   | 28.     | Dadra and Nagar Haveli                         | 13,070                     |
| 10.     | Andhra Pradesh   | 5,00,009                   | 29.     | Daman and Diu                                  | 6,604                      |
| 11.     | Telangana        | 3,00,391                   | 30.     | Meghalaya                                      | 6,357                      |
| 12.     | Madhya Pradesh   | 2,62,025                   | 31.     | Arunachal Pradesh                              | 1,023                      |
| 13.     | West Bengal      | 2,57,178                   | 32.     | Sikkim                                         | 704                        |
| 14.     | Kerala           | 2,23,084                   | 33.     | Tripura                                        | 663                        |
| 15.     | Odisha           | 1,17,634                   | 34.     | Manipur                                        | 311                        |
| 16.     | Chhattisgarh     | 1,14,973                   | 35.     | Andaman and Nicobar                            | 164                        |
| 17.     | Chandigarh       | 1,12,166                   | 36.     | Ladakh                                         | 61                         |
| 18.     | Himachal Pradesh | 1,05,062                   | 37.     | Lakshadweep                                    | 18                         |
| 19.     | Uttarakhand      | 89,102                     | 38.     | Others/ Vehicle registered with Chassis number | 16,85,117                  |
| Total   | Total            | Total                      | Total   | Total                                          | 1,15,81,196                |

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