Lok Sabha Question No. 1343 (UNSTARRED), answered on 2019-11-25
Subject: Grievances Redressal Mechanism under Right To Education
Ministry: HUMAN RESOURCE DEVELOPMENT
Asked by: Karti P. Chidambaram

## GOVERNMENT OF INDIA MINISTRY OF HUMAN RESOURCE DEVELOPMENT DEPARTMENT OF SCHOOL EDUCATION & LITERACY

## LOK SABHA UNSTARRED QUESTION NO. 1343 TO BE ANSWERED ON 25TH    NOVEMBER, 2019

## Grievances Redressal Mechanism under Right To Education

1343. SHRI KARTI P. CHIDAMBARAM: Will the Minister of HUMAN RESOURCE DEVELOPMENT be pleased to state: (a)  the  States/UTs  which  have  functional  online  grievance  redressal  mechanisms  for complaints under the Right to Education; (b) the number of complaints received along with the number of cases that have been resolved, State-wise; (c) the average time taken for resolution of complaints, State-wise; (d) the issue-wise grievances registered under RTE Section 12.1.c during the past three years and the action taken in each case, State-wise; and (e)  the  role  of  State  Commission  for  Protection  of  Child  Rights  (SCPCR)  where  the grievance redressal process is online and offline, State-wise?

## ANSWER

## MINISTER OF HUMAN RESOURCE DEVELOPMENT (SHRI RAMESH POKHRIYAL 'NISHANK')

(a) to (d): Education is a subject in the concurrent list of the Constitution and majority of the schools in the country are under the administrative control of the State Governments and UT Administrations. States and UTs are using different methodologies for grievance redressal  such  as  Online  Mechanism,  Toll  Free  Number  or  offline  mechanism  for addressing grievances under RTE Act. State-wise data of grievances is not maintained at the Central level.

(e):           RTE Act envisages the role of NCPCR at national level and SCPCR at State level  to  monitor  and  address  the  grievances  of  children  and  parents  regarding provisions of RTE Act. Section 31 of the RTE Act provides the following:-

(1)  The  National  commission  for  Protection  of  Child  Rights  constituted  under section 3, or, as the case may be, the State Commission for Protection of Child Rights constituted  under  section  17,  of  the  Commissions  for  Protection  of  Child  Rights  Act, 2005, shall, in addition to the functions assigned to them under that Act, also perform the following functions, namely:-

- a)  examine and review the safeguards for rights provided by or under this Act and recommend measures for their effective implementation;
- b)  inquire into complaints relating to child's right to free and compulsory education; and
- c)  take  necessary  steps  as  provided  under  sections  15  and  24  of  the  said Commissions for Protection of Child Rights Act.

(2) The said Commissions shall, while inquiring into any matters relating to child's right  to  free  and  compulsory  education  under  clause  (c)  of  sub-section  (1),  have  the same powers as assigned to them respectively under sections 14 and 24 of the said Commissions for Protection of Child Rights Act.

- (3)  Where  the  state  Commission  for  Protection  of  Child  Rights  has  not  been constituted in a State, the appropriate Government may, for the purpose of performing the functions specified in clauses (a) to (c) of sub-section (1), constitute such authority, in such manner and subject to such terms and conditions, as may be prescribed.

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