Lok Sabha Question No. 3805 (UNSTARRED), answered on 2019-01-03
Subject: Incidents of Thefts in Airport
Ministry: CIVIL AVIATION
Asked by: RAMESH BIDHURI

GOVERNMENT OF INDIA MINISTRY OF CIVIL AVIATION LOK SABHA UNSTARRED QUESTION NO. : 3805 January 2019) 3rd

(To be answered on the

## INCADENTS OF THEFTS IN AIRPORT

3805.

SHRJ RAMESH BIDHURI

## Will the Minister of CIVIL AVIATION

be pleased to stete:-

- (0) whether information and complaints have begn Feceived regardingsecrersiog varioa$ airports of the country;
2. thereto and the number of cases registered year-wise and FIR lodged in this regard during the last five years and current year,
3. (d) whether the Government proposes to issue any guidelines to redress the grievances related to flight, baggage and customer services?

## ANSWER

Minister of State in the Ministry of CIVIL AVIATION

reported which is country has issued instructions to prevent such incidents

(d): The Centralized Publie Grievance Redress And Monitoring System the and AirSewa mobile portal 0f Government %f India serve mechanism for lodging complaints grievances by the air passengers including complaints regarding mishandling of luggage: portal applweb

(Shri Jayant Sinha)

ANNEXURE REFERRED To IN REPLY To PARTS (a) t0 (c) OF Lok SABHA UNSTARRED QuesTION NO\_ 3805 FoR ON 03.01.2019 RECARDING 'INCIDEnTS OF THEFTS IN AIRPORTS'

Details of theit cases reportedlregistered &t various airports during the last five years and the current year -

| No_   | Airports   | rear 2013   | Year 2014   | Year 2015   | Year 2016   | Year 2017   | Year 2018 (till June , 2018   |
|-------|------------|-------------|-------------|-------------|-------------|-------------|-------------------------------|
|       | Crennai    | 01          | 07          | 02          |             |             |                               |
| 2     | Trivandrum |             |             | 02          |             |             |                               |
| 3     | Calicut    | 01          | 01          |             |             |             |                               |
|       | Kolkata    | 14          |             | 02          |             |             |                               |
|       | Delhi      | 14          | 67          | 60          | 34          | 34          |                               |
| 6_    | Jaipur     | 03          |             | 01          |             |             |                               |
| 7_    | Mumbai     | 13          | 21          | 26          | 17          | 10          | 07                            |
|       | Hyderabad  | 04          | 04          | 03          | 11          | 15          | 05                            |
| 3     | Imphal     |             | 01          |             |             |             |                               |
|       | Amritsar   |             | 01          |             | 01          |             |                               |
| 11.   | Bangalore  | 01          |             | 03          |             |             |                               |
| 12    | Lucknow    |             |             | 02          |             |             |                               |
| 13_   | Jammu      |             |             |             | 01          |             |                               |
| 14_   | Udaipur    | 01          |             |             |             |             |                               |
| 15,   | Madurai    | 01          |             |             |             |             |                               |
| 16_   | Bhuj       | 01          |             |             |             |             |                               |
| 17    | Bagdogra   | O1          |             |             |             |             |                               |
|       | Total:     | 55          | 114         | 101         | 64          | 59          | 28                            |