Lok Sabha Question No. 3195 (UNSTARRED), answered on 2018-12-31
Subject: Steps for Speedy Disposal of Claims by EPFO
Ministry: LABOUR AND EMPLOYMENT
Asked by: SANJAY SHAMRAO DHOTRE, BHARTRUHARI MAHTAB, RAHUL RAMESH SHEWALE

## MINISTRY OF LABOUR AND EMPLOYMENT

## GOVERNMENT OF INDIA LOK SABHA

UNSTARRED QUESTION NO. 3195

TO BE ANSWERED ON 31.12.2018

## STEPS FOR SPEEDY DISPOSAL OF CLAIMS BY EPFO

3195. SHRI SANJAY DHOTRE:

SHRI BHARTRUHARI MAHTAB:

SHRI RAHUL SHEWALE:

Will the Minister of LABOUR AND EMPLOYMENT be pleased to state:

- (a)the total number of cases of Employees' Provident Fund (EPF) settled by the Employee' Provident Fund Organisation (EPFO) during each of the last three years and the current year, State/UT-wise;
- (b)the total number of cases of EPF pending for settlement during the said period, State/UT-wise;
- (c)whether the prescribed norms have been followed in processing and settlement of the said claims during the said period across the country;
- (d)if  so,  the  details  thereof  along  with  the  rate  of  settlement  and  if  not,  the
- reasons therefor;
- (e)whether the Government proposes to reduce the period of settlement of claims and if so, the details thereof; and
- (f)the other steps taken/being taken by the Government for speedy disposal of the pending claims along with achievements thereof?

## ANSWER

## MINISTER OF STATE (IC) FOR LABOUR AND EMPLOYMENT

## (SHRI SANTOSH KUMAR GANGWAR)

- (a) & (b):  The State/UT-wise details of Employees' Provident Fund (EPF) claims settled and the cases pending for settlement during the last three years and the current year is at Annex.
- (c) & (d): As per paragraph 72(7) of Employees' Provident Funds (EPF) Scheme, 1952,  the  claims,  complete  in  all  respects  submitted  along  with  the  requisite documents shall be settled and benefit amount paid to the beneficiaries within 20 days  from  the  date  of  its  receipt.  The  prescribed  norms  are  being  followed  by Employees'  Provident  Fund  Organisation  (EPFO)  in  settlement  of  claims.  On  an average,  93  per  cent  of  the  total  claims  are  settled  within  20  days  of  their receipt.

Contd..2/-

- (e): At  present,  there  is  no  proposal  under  consideration  to  reduce  the period of settlement.

(f): The  following  steps  have  been  taken  by  EPFO  for  speedy  disposal  of pending claims:-

- i) EPFO  has  allotted  a  twelve  digit  permanent  number  to  its  members  called Universal  Account  Number  (UAN).  This  UAN  will  help  consolidation  of previous PF accounts and portability in case of change of employment.
2. ii) A single page Composite  Claim Form  (CCF) has been introduced for withdrawals by replacing the erstwhile multiple Claim Forms No. 19, 10C and 31.
3. iii) A member is no longer required to submit documents e.g. Medical Certificate and  may  only  self-certify  to  avail  withdrawals.  The  requirement  to  affix revenue stamp on claim forms has been done away with.
4. iv) Online Transfer Claim  Portal (OTCP)  has  been  introduced  to  facilitate seamless transfer of claims.
- v) The  entire  payment  to  subscribers  is  done  electronically  through  National Electronic Funds Transfer (NEFT) system.
6. vi) The subscribers have been given an option to submit claims through online mode.  The services of EPFO for subscribers have also been integrated and offered through UMANG application of Government of India.

*                                                           ********

## Annex

ANNEX REFERRED TO IN REPLY TO PARTS (A) & (B) OF LOK SABHA UNSTARRED QUESTION NO. 3195 FOR 31.12.2018 RAISED BY SHRI SANJAY DHOTRE, SHRI BHARTRUHARI MAHTAB AND SHRI RAHUL SHEWALE REGARDING 'STEPS FOR SPEEDY DISPOSAL OF CLAIMS BY EPFO'.

| S. N O.         | STATE/UT                                                 | No. of PF claims settled during the year   | No. of PF claims settled during the year   | No. of PF claims settled during the year   | No. of PF claims settled during the year   | No. of PF claims pending at the end of the year   | No. of PF claims pending at the end of the year   | No. of PF claims pending at the end of the year   | No. of PF claims pending at the end of the year   |
|-----------------|----------------------------------------------------------|--------------------------------------------|--------------------------------------------|--------------------------------------------|--------------------------------------------|---------------------------------------------------|---------------------------------------------------|---------------------------------------------------|---------------------------------------------------|
| S. N O.         | STATE/UT                                                 | 2015-16                                    | 2016-17                                    | 2017-18                                    | 2018-19 (to-date)                          | 2015- 16                                          | 20 16 - 17                                        | 2017- 18                                          | 2018-19 (30.11. 2018)                             |
| 1               | ANDHRA PRADESH                                           | 192720                                     | 184795                                     | 257965                                     | 189499                                     | 177                                               | 2                                                 | 450                                               | 195                                               |
| 2               | ASSAM                                                    | 32313                                      | 28092                                      | 43627                                      | 40840                                      | 83                                                | 0                                                 | 1061                                              | 73                                                |
| 3               | BIHAR                                                    | 37024                                      | 41727                                      | 50517                                      | 60763                                      | 221                                               | 0                                                 | 2                                                 | 102                                               |
| 4               | CHANDIGARH                                               | 96349                                      | 80186                                      | 106372                                     | 95238                                      | 78                                                | 4                                                 | 282                                               | 8                                                 |
| 5               | CHHATTISGARH                                             | 56421                                      | 56781                                      | 66415                                      | 55566                                      | 2947                                              | 0                                                 | 977                                               | 1870                                              |
| 6               | DELHI                                                    | 462971                                     | 489127                                     | 537521                                     | 619522                                     | 3853                                              | 2                                                 | 9271                                              | 174                                               |
| 7               | GOA                                                      | 39996                                      | 32726                                      | 48000                                      | 36091                                      | 721                                               | 2                                                 | 472                                               | 0                                                 |
| 8               | GUJARAT (including Dadra & Nagar Haveli and Daman & Diu) | 427315                                     | 423420                                     | 547843                                     | 540365                                     | 2318                                              | 4                                                 | 1109                                              | 185                                               |
| 9               | HARYANA                                                  | 484410                                     | 505487                                     | 600383                                     | 521822                                     | 6279                                              | 5                                                 | 18911                                             | 4805                                              |
| 10              | HIMACHAL PRADESH                                         | 53379                                      | 54279                                      | 59700                                      | 61062                                      | 87                                                | 0                                                 | 115                                               | 108                                               |
| 11              | JHARKHAND                                                | 61749                                      | 55049                                      | 76932                                      | 72536                                      | 125                                               | 0                                                 | 9                                                 | 0                                                 |
| 12              | KARNATAKA                                                | 759604                                     | 842364                                     | 992155                                     | 882870                                     | 1633                                              | 2                                                 | 9060                                              | 1106                                              |
| 13              | KERALA (including Lakshadweep)                           | 203820                                     | 205519                                     | 261927                                     | 239885                                     | 4319                                              | 1                                                 | 3035                                              | 8                                                 |
| 14              | MADHYA PRADESH                                           | 175931                                     | 175570                                     | 253142                                     | 230491                                     | 208                                               | 0                                                 | 407                                               | 6                                                 |
| 15              | MAHARASHTRA                                              | 1409795                                    | 1377222                                    | 1680622                                    | 1532067                                    | 25554                                             | 4                                                 | 15588                                             | 8545                                              |
| 16              | MEGHALAYA                                                | 3868                                       | 3583                                       | 3459                                       | 2859                                       | 1                                                 | 0                                                 | 7                                                 | 23                                                |
| 17              | ODISHA                                                   | 124209                                     | 138378                                     | 159746                                     | 154168                                     | 274                                               | 0                                                 | 83                                                | 6                                                 |
| 18              | PUNJAB                                                   | 151646                                     | 146381                                     | 208668                                     | 164492                                     | 994                                               | 3                                                 | 447                                               | 2                                                 |
| 19              | RAJASTHAN                                                | 157278                                     | 170922                                     | 206105                                     | 200915                                     | 14                                                | 1                                                 | 444                                               | 1                                                 |
| 20              | TAMIL NADU (including Puducherry)                        | 806186                                     | 858428                                     | 1059945                                    | 1035784                                    | 17225                                             | 13                                                | 9358                                              | 992                                               |
| 21              | TELANGANA                                                | 402886                                     | 404342                                     | 442328                                     | 417166                                     | 1503                                              | 14                                                | 5245                                              | 121                                               |
| 22              | TRIPURA                                                  | 3504                                       | 3909                                       | 3172                                       | 4268                                       | 55                                                | 0                                                 | 10                                                | 0                                                 |
| 23              | UTTAR PRADESH                                            | 343882                                     | 354751                                     | 460446                                     | 462413                                     | 945                                               | 0                                                 | 1945                                              | 214                                               |
| 24              | UTTARAKHAND                                              | 95046                                      | 86863                                      | 132382                                     | 135867                                     | 441                                               | 0                                                 | 1687                                              | 212                                               |
| 25              | WEST BENGAL (including Andaman & Nicobar islands)        | 272212                                     | 290898                                     | 312759                                     | 275417                                     | 446                                               | 1                                                 | 2419                                              | 66                                                |
| ALL INDIA TOTAL | ALL INDIA TOTAL                                          | 6854514                                    | 7010799                                    | 8572131                                    | 8031966                                    | 70501                                             | 58                                                | 82394                                             | 18822                                             |

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