Lok Sabha Question No. 4004 (UNSTARRED), answered on 2020-03-18
Subject: Common Service Centres
Ministry: ELECTRONICS AND INFORMATION TECHNOLOGY
Asked by: Bheemrao Baswanthrao Patil

## GOVERNMENT OF INDIA MINISTRY OF ELECTRONICS AND INFORMATION TECHNOLOGY LOK SABHA

## UN-STARRED QUESTIONNO. 4004

TO BE ANSWERED ON: 18.03.2020

## COMMON SERVICE CENTRE

## 4004:      SHRI B. B. PATIL:

Will the Minister of ELECTRONICS & INFORMATION TECHNOLOGY be pleased to state:-

- (a) whether  the  Government  proposes  to  expand  common  service  centres  to  Gram  Panchayats  under Digital India Programme and if so, the details therefore;
- (b) the  total  number  of  Gram  Panchayats  connected  with  common  service  centres  under  Digital  India Programme, State/UT-wise including Telangana;
- (c) whetheranytime-limit has been prescribed by the Government for connecting all the Gram Panchayats with the said service in the country including Telangana and if so, the details thereof; and
- (d) thenumber of services available at these centres along with the details thereof?

## ANSWER

## MINISTERY OF ELECTRONICS AND INFORMATION TECHNOLOGY (SHRI SANJAY DHOTRE)

- (a):    Yes,  Sir.  This  Ministry  initiated  Common  Services  Centre  (CSC-2.0: A  Way  Forward )  Project  in August, 2015 under pillar-3 of Digital India for the delivery of Government-to-Citizens (G2C) and other eServices to citizens within their locality. It aims to establish at-least one Common Services Centre in each Gram Panchayat to cover all the 2.50 lakh Gram Panchayats in the country.
- (b):  Total 2.41 lakh Gram Panchayatshave one or more functional CSCs. The States/UTs-wise details of these Common Services Centres (CSCs) at Gram Panchayat level is placed at Annexure-I .
- (c):   Time limit was set by Government to cover all Gram Panchayats by March 2020. Details of progress is at Annexure-I .
- (d):      There  are  more  than  370  services  are  available  on  CSC's  Digital  Seva  Portal.List  of  key  services available on CSC's Digital Seva Portal is placed at Annexure-II .

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## Annexure-I

| CSC Rollout Status As On 31 st January 2020   | CSC Rollout Status As On 31 st January 2020   | CSC Rollout Status As On 31 st January 2020   |
|-----------------------------------------------|-----------------------------------------------|-----------------------------------------------|
| Name of States/UTs                            | No. of Gram Panchayats Covered                | No. of Functional CSCs                        |
| Uttar Pradesh                                 | 59021                                         | 65167                                         |
| Maharashtra                                   | 27855                                         | 36004                                         |
| Bihar                                         | 8386                                          | 27783                                         |
| Madhya Pradesh                                | 22822                                         | 22015                                         |
| West Bengal                                   | 3341                                          | 14979                                         |
| Rajasthan                                     | 9691                                          | 11144                                         |
| Chhattisgarh                                  | 10682                                         | 10356                                         |
| Jharkhand                                     | 4398                                          | 11350                                         |
| Odisha                                        | 6804                                          | 10826                                         |

| Haryana           |   6204 |   8495 |
|-------------------|--------|--------|
| Gujarat           |  14270 |   7573 |
| Tamil Nadu        |  12524 |   5964 |
| Andhra Pradesh    |  12918 |   6720 |
| Punjab            |  12016 |   6619 |
| Karnataka         |   5453 |   5206 |
| Uttarakhand       |   6227 |   4981 |
| Assam             |   2548 |   5837 |
| Telangana         |   5188 |   3223 |
| Kerala            |    941 |   2959 |
| Himachal Pradesh  |   3226 |   3068 |
| Tripura           |    782 |    780 |
| Manipur           |    165 |    664 |
| Meghalaya         |    375 |    535 |
| Nagaland          |    364 |     69 |
| Mizoram           |    258 |     51 |
| Arunachal Pradesh |    318 |    114 |
| Goa               |    178 |     63 |
| Sikkim            |    110 |     39 |
| Jammu &Kashmir    |   3248 |   1240 |
| Delhi             |      0 |      0 |
| Puducherry        |     98 |     95 |
| Chandigarh        |     12 |      9 |
| Andaman &Nicobar  |     54 |     28 |
| Dadra &NHaveli    |     20 |     25 |
| Daman &Diu        |     15 |     12 |
| Ladakh            |     70 |     26 |
| Lakshadweep       |     10 |     11 |
| TOTAL             | 240592 | 274030 |

## Annexure-II

## (A) G2C Services

1. Issue of various certificates, such as Caste, Income, Birth & Death, Land records, Domicile, etc.
2. Employment  Registration,  Application  for  Ration  Card,  Application  for  pension  (old  age, widow etc), Application for Minority Scholarship/Girls Education Scholarship etc.
3. PAN Card Services, UIDAI Services, Election Commission of India (EC) Services, Passport Services.

## (B) B2C Services

1. Mobile / Data Card / DTH Recharge & Mobile Bill Payment.
2. Electricity Bill Payment.
3. Tour & Travel (Booking for Air & Bus), IRCTC Service (through IRCTC authorized centres).
4. e-Commerce service ( Purchase of Various Products).

## (C) Educational Services

1. Digital Literacy under National Digital Literacy Mission (NDLM)/Digital  Saksharata Abhiyan (DISHA)
2. Digital Finance for Rural India: Creating Awareness and Access
3. Animation Course, English Speaking
4. NIELIT Services and NIOS Services

## (D)  Financial Inclusion Services

1. Banking Services through Business Correspondents Agents
2. Insurance  Services  of  most  of  Insurance  Companies  as  approved  by  IRDA  (Insurance Regulatory and Development Authority)
3. Pension Services of PFRDA (Pension Fund Regulatory and Development Authority of India) and other Government Schemes

## (E) Other Services

1. Agriculture Service & Skill Development.
2. Income Tax filing & Know Your TDS service.
3. Health Care Services: Telemedicine, Jan Aushadhi and Diagnostic
4. Swachh Bharat Abhiyan: Registration for Toilet Scheme
5. Registration of Workers & Submission of Claims for Building and Other Construction

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