Lok Sabha Question No. 2264 (UNSTARRED), answered on 2020-03-04
Subject: Common Service Centres
Ministry: ELECTRONICS AND INFORMATION TECHNOLOGY
Asked by: Bhartruhari Mahtab

## GOVERNMENT OF INDIA

## MINISTRY OF ELECTRONICS AND INFORMATION TECHNOLOGY

## LOK SABHA UNSTARRED QUESTION  NO. 2264

TO BE ANSWERED ON: 04.03.2020

## COMMON SERVICE CENTRES

## 2264: SHRI BHARTRUHARI MAHTAB:

Will the Minister of ELECTRONICS & INFORMATION TECHNOLOGY be pleased to state:-

- (a) the extent to which the Government has achieved the objectives of implementing the Common Services Centre (CSC) Scheme in the Country;
- (b) the salient features of the scheme alongwith the number of such centres set up across the Country so far during each of the last three years and the current year, State/UT-wise;
- (c) the details of the funds provided under the Scheme during the same period, State/UT-wise;
- (d) the cases of irregularities in the functioning of such centres reported to the Government during the same period along with the action taken by the Government thereon, State/UT-wise; and
- (e) the other steps taken by the Government for effectively implementing the CSC Scheme across the Country ?

## ANSWER

## MINISTER OF STATE FOR ELECTRONICS AND INFORMATION TECHNOLOGY (SHRI SANJAY DHOTRE)

(a):   Common Services Centre (CSC-2.0) project aims at setting up of at least one CSC in each Gram Panchayat (GP) to cover all the 2.50 lakh Gram Panchayats (GP) of the Country.

As on 31 st December, 2019, Overall 3,65,361 CSCs are functional across the country, out of which 2,70,132 CSCs are at Gram Panchayat level. With respect to objective of the project, 2,40,592unique CSCs are functional at Gram Panchayats level.

(b):   The salient features of CSC 2.0 Project are as under:-

- i. Non-discriminatory access to e-Services to rural citizens by making the CSCs complete service delivery centres, utilizing the backend infrastructure already created in terms of other MMPs.
- ii. Expansion of self-sustaining CSC Network till the Gram Panchayat level-2.5 Lakhs CSCs i.e. at least one CSC per Gram Panchayat, more than one preferred.
- iii. Empowering District e-Governance Society (DeGS) under District Administration for implementation.
- iv. Creating  and  strengthening  the  institutional  framework  for  the  rollout  and  project  management,  thereby, supporting the State and District administrative machinery and handholding of the VLEs through local language Help Desk support.
- v. Enablement  and  consolidation  of  online  services  under  one  technology  platform,  hence,  making  the  service delivery at CSCs outlets accountable, transparent, efficient and traceable, with a technology-driven relationship between all stakeholders.
- vi. Providing  Centralized  Technological  Platform  for  delivery  of  various  services  in  a  transparent  manner  to  the citizens.
- vii. Increasing  sustainability  of  VLEs  by  sharing  maximum  commission  earned through  delivery  of  e-services  and encouraging women as VLEs.

The number of Common Services Centres (CSC) set up across the Country, during last three (3) financial years and in current financial year is placed at Annexure .

- (c):    Under CSC 2.0 Project, there is no provision of funding to the States and Union Territories.
- (d):        No  such  irregularity  has  been  reported    to  this  Ministry.  However,  in  case  any  irregularity  is  found  in  the functioning of any CSC, appropriate action, including deactivation of the CSC ID, shall be taken.
- (e):  For effective implementation of CSC 2.0 Project, various steps have been taken, such as two District Managers are deployed for handholding support to Village Level Entrepreneurs (VLEs) for enabling new services, Entrepreneurship Training  Programme  are  conducted,  bouquet  of  eServices  are  added,  etc.  Specifically  to  overcome  last  mile  reliable

connectivity  challenges  at  rural  and  inaccessible  areas  of  the  country,  necessary  support  is  provided  VLE/CSCby integrating BharatNet end-points / or any other Service Providers at Gram Panchayats (GP) and extending it over a Wi-Fi Network covering all the inhabited areas of the village so as to create a very powerful service delivery platform.

********

## Annexure

| STATE/UT-WISE STATUS OF FUNCTIONAL CSCs   | STATE/UT-WISE STATUS OF FUNCTIONAL CSCs               | STATE/UT-WISE STATUS OF FUNCTIONAL CSCs               | STATE/UT-WISE STATUS OF FUNCTIONAL CSCs               | STATE/UT-WISE STATUS OF FUNCTIONAL CSCs               | STATE/UT-WISE STATUS OF FUNCTIONAL CSCs   | STATE/UT-WISE STATUS OF FUNCTIONAL CSCs   | STATE/UT-WISE STATUS OF FUNCTIONAL CSCs   | STATE/UT-WISE STATUS OF FUNCTIONAL CSCs   | STATE/UT-WISE STATUS OF FUNCTIONAL CSCs   |
|-------------------------------------------|-------------------------------------------------------|-------------------------------------------------------|-------------------------------------------------------|-------------------------------------------------------|-------------------------------------------|-------------------------------------------|-------------------------------------------|-------------------------------------------|-------------------------------------------|
|                                           | No. of Functional CSCs including Gram Panchayat Level | No. of Functional CSCs including Gram Panchayat Level | No. of Functional CSCs including Gram Panchayat Level | No. of Functional CSCs including Gram Panchayat Level | No. of GP                                 | No. of Functional CSCs at GP level        | No. of Functional CSCs at GP level        | No. of Functional CSCs at GP level        | No. of Functional CSCs at GP level        |
| State/UT                                  | FY16-17                                               | FY17-18                                               | FY18-19                                               | FY19-20                                               | As on Mar'19                              | FY16- 17                                  | FY17- 18                                  | FY18- 19                                  | FY19- 20                                  |
| Uttar Pradesh                             | 38506                                                 | 59328                                                 | 73539                                                 | 82465                                                 | 59021                                     | 28321                                     | 40387                                     | 48546                                     | 62928                                     |
| Maharashtra                               | 29402                                                 | 33765                                                 | 50140                                                 | 51407                                                 | 27855                                     | 17307                                     | 21514                                     | 30556                                     | 36348                                     |
| Bihar                                     | 14284                                                 | 21428                                                 | 28789                                                 | 32472                                                 | 8386                                      | 8134                                      | 16907                                     | 21751                                     | 26912                                     |
| Madhya Pradesh                            | 18425                                                 | 16495                                                 | 25962                                                 | 30846                                                 | 22822                                     | 8607                                      | 11153                                     | 16490                                     | 21752                                     |
| West Bengal                               | 11723                                                 | 16435                                                 | 17514                                                 | 17431                                                 | 3341                                      | 6203                                      | 13054                                     | 13588                                     | 14476                                     |
| Rajasthan                                 | 15705                                                 | 10852                                                 | 14974                                                 | 14925                                                 | 9891                                      | 8878                                      | 7390                                      | 9156                                      | 11058                                     |
| Chhattisgarh                              | 10932                                                 | 12111                                                 | 14334                                                 | 14062                                                 | 10966                                     | 8103                                      | 8471                                      | 9599                                      | 10272                                     |
| Jharkhand                                 | 6381                                                  | 10937                                                 | 13745                                                 | 13941                                                 | 4398                                      | 4393                                      | 8711                                      | 10594                                     | 11248                                     |
| Odisha                                    | 5869                                                  | 10909                                                 | 13579                                                 | 13117                                                 | 6804                                      | 4484                                      | 8966                                      | 10933                                     | 10920                                     |
| Gujarat                                   | 13235                                                 | 7063                                                  | 11801                                                 | 11571                                                 | 14270                                     | 8942                                      | 3716                                      | 6063                                      | 7503                                      |
| Haryana                                   | 5666                                                  | 8567                                                  | 11616                                                 | 11975                                                 | 6204                                      | 3857                                      | 5939                                      | 7486                                      | 8369                                      |
| Tamil Nadu                                | 7001                                                  | 12008                                                 | 10791                                                 | 10089                                                 | 12524                                     | 5319                                      | 5723                                      | 5512                                      | 5863                                      |
| Andhra Pradesh                            | 6376                                                  | 5979                                                  | 8791                                                  | 9370                                                  | 12918                                     | 3598                                      | 4010                                      | 5772                                      | 6689                                      |
| Karnataka                                 | 4390                                                  | 5952                                                  | 8518                                                  | 9447                                                  | 6024                                      | 2292                                      | 2680                                      | 4146                                      | 5098                                      |
| Punjab                                    | 3525                                                  | 5763                                                  | 8368                                                  | 8776                                                  | 13016                                     | 1259                                      | 4086                                      | 6126                                      | 6625                                      |
| Assam                                     | 2997                                                  | 4813                                                  | 5914                                                  | 6751                                                  | 2548                                      | 1485                                      | 4085                                      | 4777                                      | 5756                                      |
| Uttarakhand                               | 3911                                                  | 4599                                                  | 5837                                                  | 6492                                                  | 7954                                      | 3812                                      | 3569                                      | 4333                                      | 4937                                      |
| Telangana                                 | 4930                                                  | 4697                                                  | 5213                                                  | 4817                                                  | 8685                                      | 2819                                      | 2658                                      | 2887                                      | 3159                                      |
| Kerala                                    | 2075                                                  | 2883                                                  | 3883                                                  | 3921                                                  | 941                                       | 1021                                      | 2142                                      | 2796                                      | 2951                                      |
| Himachal Pradesh                          | 3111                                                  | 2669                                                  | 3684                                                  | 3493                                                  | 3226                                      | 2232                                      | 2350                                      | 3043                                      | 3097                                      |
| Jammu& Kashmir                            | 1293                                                  | 2170                                                  | 2849                                                  | 2269                                                  | 4204                                      | 854                                       | 1601                                      | 2035                                      | 1737                                      |
| Tripura                                   | 353                                                   | 613                                                   | 892                                                   | 959                                                   | 1178                                      | 322                                       | 465                                       | 654                                       | 764                                       |
| Manipur                                   | 418                                                   | 692                                                   | 802                                                   | 843                                                   | 165                                       | 256                                       | 466                                       | 523                                       | 633                                       |
| Meghalaya                                 | 127                                                   | 337                                                   | 571                                                   | 624                                                   | 1463                                      | 164                                       | 258                                       | 443                                       | 525                                       |
| Nagaland                                  | 58                                                    | 134                                                   | 242                                                   | 296                                                   | 1203                                      | 220                                       | 6                                         | 202                                       | 66                                        |
| Mizoram                                   | 69                                                    | 89                                                    | 232                                                   | 213                                                   | 713                                       | 58                                        | 4                                         | 128                                       | 50                                        |
| Arunachal Pradesh                         | 49                                                    | 141                                                   | 209                                                   | 165                                                   | 1806                                      | 112                                       | 81                                        | 120                                       | 113                                       |
| Goa                                       | 29                                                    | 64                                                    | 91                                                    | 91                                                    | 192                                       | 7                                         | 43                                        | 60                                        | 62                                        |
| Sikkim                                    | 30                                                    | 38                                                    | 51                                                    | 57                                                    | 185                                       | 30                                        | 28                                        | 37                                        | 42                                        |
| Union Territories                         | Union Territories                                     | Union Territories                                     | Union Territories                                     | Union Territories                                     | Union Territories                         | Union Territories                         | Union Territories                         | Union Territories                         | Union Territories                         |
| Delhi                                     | 1803                                                  | 1943                                                  | 1872                                                  | 2077                                                  | 0                                         | 0                                         | 0                                         | 0                                         | 0                                         |
| Puducherry                                | 106                                                   | 190                                                   | 198                                                   | 174                                                   | 98                                        | 98                                        | 103                                       | 105                                       | 95                                        |
| Chandigarh                                | 63                                                    | 84                                                    | 81                                                    | 71                                                    | 12                                        | 21                                        | 22                                        | 11                                        | 9                                         |
| Andaman &Nicobar                          | 40                                                    | 59                                                    | 57                                                    | 49                                                    | 76                                        | 29                                        | 31                                        | 28                                        | 26                                        |
| Dadra &NHaveli                            | 21                                                    | 42                                                    | 52                                                    | 52                                                    | 20                                        | 9                                         | 16                                        | 24                                        | 26                                        |

| Daman &Diu   |     18 |     34 |     43 |     43 |     15 |      9 |      7 |     14 |     13 |
|--------------|--------|--------|--------|--------|--------|--------|--------|--------|--------|
| Lakshadweep  |     13 |      7 |     12 |     10 |     10 |     11 |      7 |      9 |     10 |
| GRANDTOTAL   | 212934 | 263890 | 345246 | 365361 | 253134 | 133266 | 180649 | 228547 | 270132 |

*******