Lok Sabha Question No. 188 (STARRED), answered on 2020-03-04
Subject: Services of BSNL
Ministry: COMMUNICATIONS
Asked by: Jugal Kishore Sharma, Riti Pathak

## GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS DEPARTMENT OF TELECOMMUNICATIONS

## LOK  SABHA STARRED QUESTION NO. 188 TO BE ANSWERED ON 4 TH  MARCH, 2020

## SERVICES OF BSNL

## †*188. SHRI JUGAL KISHORE SHARMA: SHRIMATI RITI PATHAK:

Will the Minister of COMMUNICATIONS be pleased to state:

- (a) whether the services of Bharat Sanchar Nigam Limited (BSNL) mostly remain disturbed in Jammu & Kashmir, Ladakh and Madhya Pradesh and if so, the details thereof;
- (b) whether the Union Government has received any complaints in this regard from the concerned State Government/Union Territory Administrations during the last three years and the current year so far and if so, the details thereof; and
- (c) whether the Union Government has fixed any accountability/responsibility in this regard and if so, the details thereof?

## ANSWER

## MINISTER OF COMMUNICATIONS, LAW & JUSTICE AND ELECTRONICS AND INFORMATION TECHNOLOGY (SHRI RAVI SHANKAR PRASAD)

- (a) to (c) A statement is laid on the Table of the House.

## STATEMENT TO BE LAID ON THE TABLE OF LOK SABHA IN RESPECT OF PARTS (a) to  (c)  OF  LOK  SABHA  STARRED  QUESTION  NO.  *188  FOR  4 TH   MARCH,  2020 REGARDING 'SERVICES OF BSNL'.

(a) Telecom Regulatory Authority of India (TRAI) monitors the performance of service providers including  Bharat  Sanchar  Nigam  Limited  (BSNL)  against  the  benchmark  for  various  Quality  of Service (QoS) parameters laid down by TRAI through QoS regulations issued from time to time. This monitoring of performance on QoS parameters is done by way of reporting of performance to TRAI by service providers through quarterly Performance Monitoring Reports (PMRs) and the performance is assessed for the service area as a whole.

As per PMR issued by TRAI for the quarter ending September 2019, BSNL is meeting all the benchmarks  for  basic  (wireline),  Cellular  Mobile  and  broadband  services  in  Jammu  &  Kashmir, Ladakh and Madhya Pradesh.

(b) & (c) Based on available data, the references received from the concerned State Government/Union Territory  Administration  during  the  last  three  years  are  provided  at Annexure which pertain to mostly service disruption, request for provision of some services viz. installation of Base Transceiver Stations (BTSs) etc. Timely corrective action is taken by BSNL in such cases.

The  performance  of  BSNL  including  for  quality  of  service  parameters  is  also  reviewed  by Department of Telecommunications.

## Annexure referred to in Part-(b) of the Lok Sabha Starred Question No.188 for Answer on 04.03.2020.

## List of complaints received from State Government /Union Territory administration during last three years

|   Sr No | Category                              | SSA            | Dated     | Brief                                                                              | Status                                                                                         |
|---------|---------------------------------------|----------------|-----------|------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------|
|       1 | Sh Sunil Kumar Sharma, State Minister | Udhampur (J&K) | 2/4/2017  | Request for installation of Mobile Tower at Machail, Dist Kishtwar (J&K)           | The site is Techno- commercially non- feasible. Hon'ble Minister J&K intimated accordingly.    |
|       2 | Collector Singroli                    | Singroli (MP)  | 16/9/2019 | Request to shift Mobile tower installed at SWAN PoP room, Mada to another location | Collector has been requested to allot a Room at new location to install the telecom equipment. |
|       3 | Manager E- Governance                 | Singroli (MP)  | 26/7/2019 | Request to shift Mobile tower installed at SWAN PoP room, Mada to another location | Collector has been requested to allot a Room at new location to install the telecom equipment. |
|       4 | District Judge Singroli               | Singroli (MP)  | 1/11/2019 | Regarding attending fault in telephone connections                                 | Corrective action has been taken.                                                              |

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