Lok Sabha Question No. 704 (UNSTARRED), answered on 2019-06-26
Subject: Poor Services of MTNL
Ministry: COMMUNICATIONS
Asked by: Ramya  Haridas

## GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS DEPARTMENT OF TELECOMMUNICATIONS

## LOK  SABHA UNSTARRED QUESTION NO. 704 TO BE ANSWERED ON 26 TH  JUNE, 2019

## POOR SERVICES OF MTNL

## 704. SHRIMATI RAMYA HARIDAS:

Will the Minister of COMMUNICATIONS be pleased to state:

- (a) the number of persons who have ported out of GSM mobile service of MTNL and taken services of other companies during each of the last three years;
- (b) whether  MTNL  has  received  several  complaints  with  regard  to  poor  mobile  network coverage and if so, the details thereof including the number of such complaints received during each of the last three years;
- (c) whether  the  condition  of  mobile  network  coverage  has  deteriorated  during  the  same period and if so, the details thereof and the reasons therefor; and
- (d) whether Government has taken/ proposes to take any action to improve 2G, 3G and 4G services in the country and if so, the details thereof?

## ANSWER

## MINISTER OF COMMUNICATIONS, LAW & JUSTICE AND ELECTRONICS AND INFORMATION TECHNOLOGY (SHRI RAVI SHANKAR PRASAD)

- (a) Details  of  number  of  subscribers  ported  out  of  Mahanagar  Telephone  Nigam  Limited (MTNL) during the last three years are as under:
- (b) Details  of  poor  mobile  network  related  complaints  received  in  MTNL  during  the  last three years are as under:
- (c) Condition  of  mobile  network  coverage  has  improved  in  MTNL  in  past  three  years. MTNL recently finished the task of improving the Wireless Network in Delhi and Mumbai.  The

| Number of subscribers ported out during   | Number of subscribers ported out during   | Number of subscribers ported out during   | Number of subscribers ported out during   |
|-------------------------------------------|-------------------------------------------|-------------------------------------------|-------------------------------------------|
| Year                                      | 2016-17                                   | 2017-18                                   | 2018-19                                   |
| Numbers                                   | 97,345                                    | 1,81,160                                  | 1,35,104                                  |

| Number of complaints received in MTNL during   | Number of complaints received in MTNL during   | Number of complaints received in MTNL during   | Number of complaints received in MTNL during   |
|------------------------------------------------|------------------------------------------------|------------------------------------------------|------------------------------------------------|
| Year                                           | 2016-17                                        | 2017-18                                        | 2018-19                                        |
| Numbers                                        | 63,005                                         | 38,119                                         | 38,466                                         |

downlink speed has increased to 21.1 Mbps from 3.6 Mbps and uplink speed has increased to 5.76 Mbps from 384 Kbps by implementing following projects:

-  Expansion of GSM / 3G RF network by adding 1080 nos. of 3G sites & 800 nos. of hybrid microwave to meet the backhaul capacity and Data handling capacity to 10 Gbps and Upgradation / replacement of existing 3G network (720 Node-Bs) and 914 (754+160) nos. of existing 8Mbps Microwave Hops to 400 Mbps capacity in MTNL Delhi.
-  3G Network Up-gradation of existing 3G network (720 Node-Bs) and 497 nos. of existing 8Mbps Microwave Hops to 400 Mbps in Mumbai.

(d) Department of Telecommunications (DoT) has taken several policy initiatives to facilitate infrastructure growth and Quality of Services. These include permitting trading/sharing/liberalisation of spectrum already granted, permitting passive and active infrastructure-sharing, Notification of Right of Way Rules-2016, making available government land/buildings for installations of towers etc.

As a result of continuous efforts, about 14.95 lakh additional Base Transceiver Stations (BTSs) for 2G/3G/4G-LTE services have been added by Telecom Service Providers (TSPs) since March 2014 taking the total BTS count in the country to about  21.45 lakh in June 2019. The details of BTSs are at Annexure.

Annexure referred to in part (d) of the Lok Sabha Unstarred Question No.704 regarding 'Poor  Services  of  MTNL'  to  be  answered  on  26.06.2019  asked  by  Shrimati  Ramya Haridas.

## LSA wise BTS Growth

| Sr.   | License Service Area   | Total BTSs as on 31 st March 2014   | Total BTSs on 1st June 2019   | BTS added during the period April 2014 to 1st June 2019   | BTS added during the period April 2014 to 1st June 2019   |
|-------|------------------------|-------------------------------------|-------------------------------|-----------------------------------------------------------|-----------------------------------------------------------|
| Sr.   | License Service Area   | Total (GSM, 3G, 4G-LTE)             | Total (GSM, 3G, 4G-LTE)       | Number of BTS added                                       | %age of BTS added                                         |
| 1     | Andhra Pradesh         | 53858                               | 154381                        | 100523                                                    | 187                                                       |
| 2     | Assam                  | 12180                               | 45328                         | 33148                                                     | 272                                                       |
| 3     | Bihar                  | 34176                               | 116112                        | 81936                                                     | 240                                                       |
| 4     | Chennai                | 18983                               | 50860                         | 31877                                                     | 168                                                       |
| 5     | Delhi                  | 27383                               | 102770                        | 75387                                                     | 275                                                       |
| 6     | Gujarat                | 40245                               | 138275                        | 98030                                                     | 244                                                       |
| 7     | Himachal Pradesh       | 6365                                | 21985                         | 15620                                                     | 245                                                       |
| 8     | Haryana                | 14709                               | 49973                         | 35264                                                     | 240                                                       |
| 9     | Jammu and Kashmir      | 10924                               | 35908                         | 24984                                                     | 229                                                       |
| 10    | Karnataka              | 47295                               | 145648                        | 98353                                                     | 208                                                       |
| 11    | Kolkata                | 14946                               | 49982                         | 35036                                                     | 234                                                       |
| 12    | Kerala                 | 29995                               | 99386                         | 69391                                                     | 231                                                       |
| 13    | Mumbai                 | 21679                               | 61671                         | 39992                                                     | 184                                                       |
| 14    | Maharashtra            | 56096                               | 174589                        | 118493                                                    | 211                                                       |
| 15    | Madhya Pradesh         | 39935                               | 137738                        | 97803                                                     | 245                                                       |
| 16    | North-East             | 7542                                | 29326                         | 21784                                                     | 289                                                       |
| 17    | Odisha                 | 16416                               | 59060                         | 42644                                                     | 260                                                       |
| 18    | Punjab                 | 22079                               | 83140                         | 61061                                                     | 277                                                       |
| 19    | Rajasthan              | 30963                               | 118298                        | 87335                                                     | 282                                                       |
| 20    | Tamil Nadu             | 41685                               | 125431                        | 83746                                                     | 201                                                       |
| 21    | Uttar Pradesh (East)   | 45024                               | 141135                        | 96111                                                     | 213                                                       |
| 22    | Uttar Pradesh(West)    | 34291                               | 116060                        | 81769                                                     | 238                                                       |
| 23    | West Bengal            | 23065                               | 88597                         | 65532                                                     | 284                                                       |
| Total | Total                  | 649834                              | 2145653                       | 1495819                                                   | 230                                                       |

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