Lok Sabha Question No. 2812 (UNSTARRED), answered on 2020-03-11
Subject: Computerization of Post Offices
Ministry: COMMUNICATIONS
Asked by: Ravindra Kushawaha

- (a) Yes Sir.
- (b) Under the Information Technology Modernization Project, the Department of Posts has harnessed  technology  to  provide  delivery  of  services  in  a  competitive  environment.  These include :
- i) All  25487  Departmental  Post  Offices  are  computerized.  Moreover,  129076 Branch Post Offices are provided with SIM based Handheld Devices to provide networked  services  to  the  rural  population  on  par  with  urban  customers  under Digital Advancement of Rural Post Office for A New India (DARPAN) Project.
- ii) Network connectivity has been provided to Departmental Post Offices through a single  Wide  Area  Network  (WAN).  As  on  date  27362  locations  including administrative and mail offices are operating in the WAN system.
- iii) Financial Services Integrator (FSI) has been implemented for solutions for Core Banking  and  Core  Insurance  in  Post  Offices.  This  provides  multiple  service delivery  channels  through  internet  banking,  ATM,  Interactive  Voice  Response

## GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS DEPARTMENT OF POSTS

## LOK  SABHA UNSTARRED QUESTION NO. 2812 TO BE ANSWERED ON 11 TH  MARCH, 2020

## COMPUTERIZATION OF POST OFFICES

## †2812. SHRI RAVINDRA KUSHWAHA:

Will the Minister of COMMUNICATIONS be pleased to state:

- (a) whether the Government has taken any steps to make post-offices competitive vis-a-vis their private counterparts;
- (b) if so, the details thereof; and
- (c) the total number of post-offices in rural areas of the country, State/UT-wise along with the number of post-offices which have been computerised and those which are under the process of computerisation as on date, State/UT-wise?

## ANSWER

## MINISTER OF STATE FOR COMMUNICATIONS, HUMAN RESOURCE DEVELOPMENT AND ELECTRONICS & INFORMATION TECHNOLOGY (SHRI SANJAY DHOTRE)

System (IVRS) and SMS among others. 997 ATMs have been installed which are inter-operable.

- iv) Core  System  Integrator  (CSI)  project  has  been  implemented  for  providing solutions for Mail Operations, Retail Products, Logistics and Human Resources.
- v) Mobile  App  based  delivery  has  been  introduced  to  provide  real  time  delivery information. Postmen have been provided with smartphones.
- vi) Department has introduced electronic clearance of letter boxes through a mobile app based 'Nanyatha' App to provide for a mechanism to check the clearance of letter boxes.
- vii) Online Track and Trace system for Speed Post is provided for real time tracking.
- viii) Short  Messaging  Service  (SMS)  is  utilized  for  giving  the  delivery  status  of  an article to the customer.
- ix) Dynamic Queue Management System (DQMS) has been implemented in the Post Offices having six or more than six counters.

(c) All the Departmental Post Offices in the Country are computerized. Details of State/UTwise number of computerized Departmental Post Offices is annexed as Annexure-I.

## Annexure-1

Annexure-1  referred  to  in  reply  of  para  (c)  of  Lok  Sabha  Unstarred  Question No.2812  to  be  answered  on  11 th March  2020  raised  by  Hon'ble  Member  of Parliament Shri Ravindra Kushwaha regarding 'Computerization of Post Offices'.

| All the Departmental Post Office in the Country are computerized. Details of State/UT-   | All the Departmental Post Office in the Country are computerized. Details of State/UT-   | All the Departmental Post Office in the Country are computerized. Details of State/UT-   | All the Departmental Post Office in the Country are computerized. Details of State/UT-   | All the Departmental Post Office in the Country are computerized. Details of State/UT-   |
|------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------|
| Sl. No.                                                                                  | Name of the State                                                                        | Urban                                                                                    | Rural                                                                                    | Number of Post Offices                                                                   |
| 1                                                                                        | Andhra Pradesh                                                                           | 632                                                                                      | 958                                                                                      | 1590                                                                                     |
| 2                                                                                        | Assam                                                                                    | 226                                                                                      | 398                                                                                      | 624                                                                                      |
| 3                                                                                        | Bihar                                                                                    | 424                                                                                      | 636                                                                                      | 1060                                                                                     |
| 4                                                                                        | Chhattisgarh                                                                             | 261                                                                                      | 90                                                                                       | 351                                                                                      |
| 5                                                                                        | Gujarat                                                                                  | 622                                                                                      | 629                                                                                      | 1251                                                                                     |
| 6                                                                                        | Haryana                                                                                  | 325                                                                                      | 181                                                                                      | 506                                                                                      |
| 7                                                                                        | Himachal Pradesh                                                                         | 119                                                                                      | 352                                                                                      | 471                                                                                      |
| 8                                                                                        | Jharkhand                                                                                | 234                                                                                      | 233                                                                                      | 467                                                                                      |
| 9                                                                                        | Karnataka                                                                                | 857                                                                                      | 849                                                                                      | 1706                                                                                     |
| 10                                                                                       | Kerala                                                                                   | 533                                                                                      | 967                                                                                      | 1500                                                                                     |
| 11                                                                                       | Madhya Pradesh                                                                           | 691                                                                                      | 328                                                                                      | 1019                                                                                     |
| 12                                                                                       | Maharashtra                                                                              | 1146                                                                                     | 964                                                                                      | 2110                                                                                     |
| 13                                                                                       | Goa                                                                                      | 47                                                                                       | 57                                                                                       | 104                                                                                      |
| 14                                                                                       | Arunachal Pradesh                                                                        | 24                                                                                       | 26                                                                                       | 50                                                                                       |
| 15                                                                                       | Manipur                                                                                  | 28                                                                                       | 28                                                                                       | 56                                                                                       |
| 16                                                                                       | Meghalaya                                                                                | 26                                                                                       | 42                                                                                       | 68                                                                                       |
| 17                                                                                       | Mizoram                                                                                  | 17                                                                                       | 22                                                                                       | 39                                                                                       |
| 18                                                                                       | Nagaland                                                                                 | 17                                                                                       | 26                                                                                       | 43                                                                                       |
| 19                                                                                       | Tripura                                                                                  | 32                                                                                       | 52                                                                                       | 84                                                                                       |
| 20                                                                                       | Odisha                                                                                   | 542                                                                                      | 668                                                                                      | 1210                                                                                     |
| 21                                                                                       | Punjab                                                                                   | 395                                                                                      | 330                                                                                      | 725                                                                                      |
| 22                                                                                       | Rajasthan                                                                                | 604                                                                                      | 730                                                                                      | 1334                                                                                     |
| 23                                                                                       | Tamil Nadu                                                                               | 1474                                                                                     | 1326                                                                                     | 2800                                                                                     |
| 24                                                                                       | Telangana                                                                                | 414                                                                                      | 428                                                                                      | 842                                                                                      |
| 25                                                                                       | Uttarakhand                                                                              | 196                                                                                      | 198                                                                                      | 394                                                                                      |
| 26                                                                                       | Uttar Pradesh                                                                            | 1665                                                                                     | 892                                                                                      | 2557                                                                                     |
| 27                                                                                       | West Bengal                                                                              | 963                                                                                      | 758                                                                                      | 1721                                                                                     |
| 28                                                                                       | Sikkim                                                                                   | 12                                                                                       | 11                                                                                       | 23                                                                                       |

| Sl. No.   | Name of the UT                           |   Urban |   Rural |   Number of Post Offices |
|-----------|------------------------------------------|---------|---------|--------------------------|
| 1         | Delhi                                    |     387 |       5 |                      392 |
| 2         | Dadra and Nagar Haveli and Daman and Diu |       4 |       6 |                       10 |
| 3,4       | Jammu &Kashmir including Ladakh          |     179 |      88 |                      267 |
| 5         | Lakshdweep                               |       6 |       3 |                        9 |
| 6         | Chandigarh                               |      41 |       2 |                       43 |
| 7         | Puducherry                               |      24 |      10 |                       34 |
| 8         | Andaman &Nicobar                         |      12 |      15 |                       27 |
|           | Total                                    |   13179 |   12308 |                    25487 |

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