Lok Sabha Question No. 690 (UNSTARRED), answered on 2020-02-05
Subject: Welfare of Retired Personnels
Ministry: DEFENCE
Asked by: Kinjarapu Ram Mohan Naidu

## GOVERNMENT OF INDIA MINISTRY OF DEFENCE DEPARTMENT OF EX-SERVICEMEN WELFARE

## LOK SABHA UNSTARRED QUESTION NO.690

TO BE ANSWERED ON 5 th  February, 2020

## WELFARE OF RETIRED PERSONNELS

690. SHRI RAM MOHAN NAIDU KINJARAPU:

Will the Minister of DEFENCE j{kk ea=h be pleased to state:

- (a) the measures in place for welfare of retired personnel of the armed forces;
- (b) whether events are organized for interaction with them at regular intervals;
- (c) if so, the details thereof and if not, the reasons therefor;
- (d) whether the Government proposes to launch a single window grievance redressal portal for retired personnel of the armed forces; and
- (e) if so, the details thereof?

## A    N    S    W    E    R

MINISTER OF STATE IN THE MINISTRY OF DEFENCE

(SHRI SHRIPAD NAIK)

रक्षा राज्य मंत्री

( श्री श्रीपाद नाईक )

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- (a) 1. The  Department  of  Ex-Servicemen  Welfare  was  created  in  the  Ministry  of Defence on 22 nd September, 2004 in order to pay focused attention to the welfare and resettlement  of  Ex-Servicemen  (ESM).  It  has  3  Attached  offices  namely,  Kendriya Sainik  Board  Secretariat  (KSB  Sectt.),  Directorate  General  of  Resettlement,  (DGR) and Central Organisation, Ex-servicemen Contributory Health Scheme (CO, ECHS).
2. KSB  Sectt.  is responsible for the welfare of  Ex-Servicemen  and  their dependents and also for the administration of various welfare schemes for them.

3. The office of Directorate General of Resettlement implements various Policies / Schemes / Programmes for pre and post retirement training, re-employment and selfemployment of ex-servicemen.

4. Central  Organisation,  Ex-Servicemen  Contributory  Health  Scheme  takes  care of the healthcare and medical needs of Ex-servicemen and their dependents through a network of various polyclinics across the Country.

5. The Service Headquarters for Army, Air Force and Navy also have dedicated Directorates  i.e.  Directorate  of  Indian  Army  Veterans  (DIAV),  Directorate  of  Air Veterans  (DAV)  and  Directorate  of  Ex-Servicemen  Affairs  (DESA)  respectively  to assist veterans in resolving their Pension and welfare issues.

(b)  Yes, Sir.

(c)  1.  Service HQs organize Veteran's Day on 14 th January every year.

2.  Events  are  organized  by  State/UTs  at  State  and  District  level  in  form  of  'Sainik Adalat' to redress their grievances.

3.  Interaction at DGR open forum twice a week at DGR office.

4. DGR Ex-Servicemen Seminar cum Job fairs are organized pan India. Approximately 8 job fairs are organized in a year.

5. Regular interaction during visit of DGR /DRZ (Directorate of Re-settlement Zone) officials in their Area of Responsibility(AoR).

6.  Veteran  personnel  are  also  invited  at  'At  Home'  functions  during  Army/Air Force/Navy Day celebrations.

(d)  &  (e)  A  single  window  online  grievance  redressal  mechanism  (CPGRAMS)  is already in place by the Department of Administrative Reforms and Public Grievances in  which  any  citizen  can  lodge  their  grievances  online  and  get  response  from  the concerned department.

The  link  of  CPGRAMS  /CPENGRAMS  website  has  also  been  given  in  the website of Department of Ex-Servicemen Welfare, CGDA  and all Pension Sanctioning  Authorities  so  that  ex-servicemen  can  lodge  their  grievances  in  any websites from their home by clicking on the pgportal.gov.in and get their grievances redressed speedily.

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