Lok Sabha Question No. 5069 (UNSTARRED), answered on 2019-07-24
Subject: Safety of Passengers in Trains
Ministry: RAILWAYS
Asked by: P.P. Chaudhary

## GOVERNMENT OF INDIA

## MINISTRY OF RAILWAYS

## LOK SABHA UNSTARRED QUESTION NO. 5069 TO BE ANSWERED ON 24.07.2019

## SAFETY OF PASSENGERS IN TRAINS

†5069.  SHRI P.P. CHAUDHARY:

Will the Minister of RAILWAYS be pleased to state:

- (a) the zone-wise details of the number of complaints received from the passengers  especially  from  the  women  passengers  with  regard  to  the difficulties faced by them during the last five years;
- (b) the details of the new steps taken by the Government for the security of train passengers during the last five years;
- (c) the new steps proposed by the Government for passenger safety in the coming year;
- (d) whether the Government proposes to install CCTV cameras in each coach of the trains;
- (e) if so, the details of the roadmap thereof; and
- (f) if not, the measures contemplated by the Government in this regard?

## ANSWER

MINISTER OF RAILWAYS AND COMMERCE & INDUSTRY (SHRI PIYUSH GOYAL)

(a) to (f): A Statement is laid on the Table of the House.

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STATEMENT  REFERRED  TO  IN REPLY TO PARTS (a) TO (f) OF UNSTARRED  QUESTION  NO.  5069  BY  SHRI  P.P.  CHAUDHARY  TO  BE ANSWERED  IN  LOK  SABHA  ON  24.07.2019  REGARDING  SAFETY  OF PASSENGERS IN TRAINS

- (a):  The  zone wise details of  the number of security related complaints received  from  passengers  including  women  passengers  over  Indian Railways  during  the  years  2014  to  2018  are  appended.  However,  no specific gender-wise data is maintained regarding complaints related to difficulties faced by passengers over Indian Railways.
- (b) & (c): Policing on Railways being a State subject, prevention of crime, registration of cases, their investigation and maintenance of law & order in  Railway  premises  as  well  as  on  running  trains  are  the  statutory responsibility  of  the  State  Governments,  which  they  discharge  through Government  Railway  Police  (GRP)/District  Police.  However,  Railway Protection Force (RPF) supplements the efforts of GRP to provide better protection and security of passenger area & passengers. Cases of Indian Penal  Code  (IPC)  crime  in  Railways  are  registered  and  investigated  by the concerned Government Railway Police. However, following measures are  being  taken  by  the  Railways  in  coordination  with  Government Railway  Police  to  ensure  security  of  passengers  including  women passengers:-
1. On  vulnerable  and  identified  routes/sections,  2500  trains  (on  an average) are escorted by Railway Protection Force daily in addition to  2200  trains  escorted  by  Government  Railway  Police  of  different States daily.
2. Security  Help  Line  number  182  is  made  operational  over  Indian Railways for security related assistance to passengers in distress.
3. Through various social media platforms viz. twitter, facebook etc., Railways are in regular touch with passengers including women to enhance  security  of  passengers  and  to  address  their  security concern.
4. Drives are conducted against entry of male passengers into compartments reserved for women passengers and persons apprehended are prosecuted as per law.
5. Ladies  Special  trains  running in Metropolitan  cities are being escorted by lady RPF personnel. In other trains, where escorts are provided, the train escorting parties have been briefed to keep extra vigil  on  the  lady  passengers  travelling  alone,  ladies  coaches  enroute and at halting stations.

6. Surveillance is kept through CCTV cameras, provided at about 473 stations  over  Indian  Railways,  to  ensure  safety  and  security  of passengers.
7. All Railway Stations and passenger carrying trains are planned to be progressively provided with CCTV based surveillance system.
8. Frequent announcements are made through Public Address System to educate passengers to take precautions against theft, snatching, drugging etc.
9. Regular coordination is made with the State Police/GRP authorities at  all  levels  for  prevention  of  crime,  registration  of  cases,  their investigation and maintenance of law & order in Railway premises as well as on running trains.
10. An  Integrated  Security  System  (ISS)  consisting  of  surveillance  of vulnerable stations through Close Circuit Television Camera Network,  Access  Control  etc.  has  been  sanctioned  to  improve surveillance mechanism over 202 railway stations.
11. In order to increase representation of women in RPF to the level of 10%,  4517  out  of  9739  vacancies  notified  in  the  year  2018  were notified for women.
7. (d) to (f): Ministry of Railways have taken steps to install CCTV cameras in  all  coaches  of  Suburban  trains,  Premium  trains,  Mail  Express  and Passenger trains  for  ensuring  safety  and  security  of  passengers.  CCTV cameras have been provided in 1300 coaches till date.

Works have been sanctioned for installation of CCTV cameras in 58276 coaches of Premium, Mail/Express and Suburban trains. In Phase-I, CCTV cameras  in 7020  coaches  of such  trains have  been  targeted  for completion  by  March  2021.  The  work  has  been  entrusted  to  RailTel,  a Public Sector Undertaking Ministry of Railways.

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APPENDIX  REFERRED  TO  IN  REPLY  TO  PART  (a)  OF  UNSTARRED QUESTION  NO.  5069  BY  SHRI  P.P.  CHAUDHARY  TO  BE  ANSWERED  IN LOK  SABHA  ON  24.07.2019  REGARDING  SAFETY  OF  PASSENGERS  IN

TRAINS

(a):  The  zone wise details of  the number of security related complaints received  from  passengers  including  women  passengers  over  Indian Railways during the years 2014 to 2018 are as under:

| Railway            |   Number of security related complaints received from passengers |   Number of security related complaints received from passengers |   Number of security related complaints received from passengers |   Number of security related complaints received from passengers |   Number of security related complaints received from passengers |
|--------------------|------------------------------------------------------------------|------------------------------------------------------------------|------------------------------------------------------------------|------------------------------------------------------------------|------------------------------------------------------------------|
|                    |                                                             2014 |                                                             2015 |                                                             2016 |                                                             2017 |                                                             2018 |
| Central            |                                                               20 |                                                             1841 |                                                             2212 |                                                             2605 |                                                             3274 |
| Eastern            |                                                              105 |                                                              242 |                                                              521 |                                                             1314 |                                                             1238 |
| East Central       |                                                               16 |                                                              285 |                                                              597 |                                                              812 |                                                              492 |
| East Coast         |                                                               23 |                                                              258 |                                                              490 |                                                              681 |                                                              935 |
| Northern           |                                                              477 |                                                              826 |                                                             1631 |                                                             2069 |                                                             3878 |
| North Central      |                                                                0 |                                                              961 |                                                             1156 |                                                             1613 |                                                             2086 |
| North Eastern      |                                                                0 |                                                               38 |                                                               47 |                                                               51 |                                                              114 |
| Northeast Frontier |                                                                0 |                                                                9 |                                                              252 |                                                              297 |                                                              511 |
| North Western      |                                                               74 |                                                              253 |                                                              472 |                                                              740 |                                                             1919 |
| Southern           |                                                               61 |                                                              302 |                                                              845 |                                                             1393 |                                                             1666 |
| South Central      |                                                              411 |                                                             1041 |                                                              894 |                                                              866 |                                                              841 |
| South Eastern      |                                                                2 |                                                              128 |                                                              594 |                                                              800 |                                                             1070 |
| South East Central |                                                               44 |                                                              119 |                                                              372 |                                                              613 |                                                             1110 |
| South Western      |                                                                0 |                                                               64 |                                                              172 |                                                              136 |                                                               84 |
| Western            |                                                               23 |                                                              191 |                                                              972 |                                                             4534 |                                                             6401 |
| West Central       |                                                               17 |                                                              380 |                                                              506 |                                                              617 |                                                             3377 |

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