Lok Sabha Question No. 1935 (UNSTARRED), answered on 2018-07-30
Subject: Diversion of LPG Cylinders
Ministry: PETROLEUM AND NATURAL GAS
Asked by: KIRIT SOMAIYA

## LOK SABHA UNSTARRED QUESTION NO. 1935 TO BE ANSWERED ON 30 th   JULY, 2018

## Diversion of LPG Cylinders

## 1935. DR. KIRIT SOMAIYA:

पेट्रोल ियम एवं प्राक ृ तिक गैस मंत्री

Will the Minister of PETROLEUM AND NATURAL GAS be pleased to state :

- (a) whether the Government is aware about diversion of domestic LPG cylinders for commercial use and if so, the details thereof;
- (b) whether any mechanism is available with the Government to check diversion of domestic LPG cylinders for commercial use; and
- (c) if so, the details thereof along with the number of such cases detected during the last  three  years  and  the  current  year  and  the  action  taken  against  the  LPG agencies/persons found involved therein, State/UT-wise?

## ANSWER

पेट्रोल ियम एवं प्राक ृ तिक गैस मंत्री ( श्री धमेन्द्र प्रधान )

## MINISTER  OF  PETROLEUM    AND  NATURAL  GAS  (SHRI  DHARMENDRA PRADHAN)

- (a) Yes,    Madam.  Five  hundred  and  thirty  five  established  cases  of  diversion have  been  reported  by  Oil  Marketing  Companies  (OMCs)  during  the  last  3 years and current year, upto June, 2018.
- (b) OMCs carry surprise inspections at distributors premises, conduct refill audits, surprise checks  at customer's  premises, en-route checking  of delivery vehicles etc. to prevent the diversion of domestic LPG. The major steps taken to bring transparency in the functioning of LPG distribution across the country are:-
- i) Notification of  'Liquefied Petroleum Gas (Regulation of Supply and Distribution) Order, 2000'.
- ii) KYC initiative for all New Connections/Multiple Connections/Transferred/Inactive customers so that customers with proper identity and address proof are enrolled at distributors.
- iii) IVRS/SMS  refill  booking  system  has  been  introduced  across  the

country in all regular distributorships, wherein customers get SMS on refill  booking  /  generation of  cash memo.  Also this empowers the customers and enables him to report any wrong/non delivery.

- iv) Notification  of  LPG  Marketing  Discipline  Guidelines  (MDG).  The MDG  is  revised  from  time  to  time  to  cover  all  aspects  of  LPG marketing and to keep a check on erring distributors
- v) Provision to rate the services of the OMCs distributors is available on web portal by giving Star Ratings
- vi) Setting up of a unique toll free telephone number 18002333555 to have a convenient, easy and effective way to enable the citizen to provide their feedback.
- vii) Introduction of different colours for domestic and non-domestic LPG cylinders.
- (c) The details of cases where diversion was established during the last three years and the current year (upto June, 2018) are at Annexure.

## Annexure

## Annexure refered to  reply to part  (c) of  Lok Sabha Unstarred Question No. 1935 asked by Dr. Kirit Somaiya  to be answered on 30th July, 2018 regarding "Diverison of LPG Cylinders "

Details of cases of diversion established during the last three years and the current year (upto June, 2018)

| STATE/UT             |   Established cases of diversion |
|----------------------|----------------------------------|
| CHANDIGARH           |                                9 |
| DELHI                |                               58 |
| HARYANA              |                               16 |
| HIMACHAL PRADESH     |                                2 |
| JAMMU & KASHMIR      |                               17 |
| PUNJAB               |                               11 |
| RAJASTHAN            |                               30 |
| UTTAR PRADESH        |                              103 |
| UTTRAKHAND           |                                5 |
| SUB TOTAL NORTH      |                              251 |
| ANDAMAN & NICOBAR    |                                0 |
| ARUNACHAL PRADESH    |                                2 |
| ASSAM                |                               22 |
| BIHAR                |                               12 |
| JHARKHAND            |                               14 |
| MANIPUR              |                                0 |
| MEGHALAYA            |                                4 |
| MIZORAM              |                                0 |
| NAGALAND             |                                0 |
| ODISHA               |                                3 |
| SIKKIM               |                                0 |
| TRIPURA              |                                1 |
| WEST BENGAL          |                                7 |
| SUB TOTAL EAST       |                               65 |
| CHATTISGARH          |                                8 |
| DADRA & NAGAR HAVELI |                                0 |
| DAMAN & DIU          |                                0 |
| GOA                  |                                0 |
| GUJARAT              |                               24 |
| MADHYA PRADESH       |                               52 |
| MAHARASHTRA          |                               52 |
| SUB TOTAL WEST       |                              136 |
| ANDHRA PRADESH       |                               11 |
| KARNATAKA            |                               24 |
| KERALA               |                               18 |

| LAKSHADWEEP     |   0 |
|-----------------|-----|
| PUDUCHERY       |   1 |
| TAMILNADU       |  16 |
| TELANGANA       |  13 |
| SUB TOTAL SOUTH |  83 |
| ALL INDIA TOTAL | 535 |