Lok Sabha Question No. 389 (STARRED), answered on 2019-01-08
Subject: Functioning of MCD
Ministry: HOME AFFAIRS
Asked by: RAMA DEVI

## GOVERNMENT OF INDIA MINISTRY OF HOME AFFAIRS

LOK SABHA STARRED QUESTION NO. †*389

TO BE ANSWERED ON THE 08 TH  JANUARY, 2019 / PAUSHA 18, 1940 (SAKA)

FUNCTIONING OF MCD

†*389. SHRIMATI RAMA DEVI:

Will the Minister of HOME AFFAIRS be pleased to state:

(a)  whether  the  toll  free  telephone  number  1266  has  been  started  for receiving more complaints to bring effective changes and reforms in the functioning of the Municipal Corporation of Delhi (MCD);

(b)  if  so,  the  complaints  received  during  the  last  six  months  on  this number, month-wise; and

(c) the  number  of  complaints  on  the  basis  of which  officers  and employees have been found guilty after investigations and the number of such officials?

ANSWER

MINISTER OF STATE IN THE MINISTRY OF HOME AFFAIRS (SHRI HANSRAJ GANGARAM AHIR)

(a) to (c):        A statement is laid on the Table of the House.

## STATEMENT REFERRED TO IN LOK SABHA STARRED QUESTION NO.*389 FOR 08.01.2019.

(a) & (b):  With a view to usher in effective people centric reforms, toll free numbers have been operationalised in the three municipal corporations of Delhi (MCDs), viz. East, North and South.  The North MCD has informed that they  have  been  receiving  complaints  on  toll  free  numbers  1266  and 155304.    Similarly,  South  MCD  was  receiving  complaints  on  1266  till October, 2018 which is replaced by 155305 from November, 2018 whereas 1266 is not being used by East MCD since it is receiving its complaints only through toll free short code number 155303.

The  details  of  complaints  received  during  the  last  six  months  i.e. from  June,  2018  to  November,  2018  on  toll  free  number  1266  and 155303(East  MCD),  155304(North  MCD)  and  155305  (South  MCD)  are  as under:

(in numbers)

| S. No   | Month- wise    | North MCD                     | North MCD                         | South MCD                                                                                  | South MCD                                  | South MCD   | East MCD                        | East MCD                    | East MCD   |
|---------|----------------|-------------------------------|-----------------------------------|--------------------------------------------------------------------------------------------|--------------------------------------------|-------------|---------------------------------|-----------------------------|------------|
|         |                | Complaints received on 155304 | Complaints received on 1266 Total | Complaints received on 155305                                                              | Complaints received on 1266                | Total       | Complaints received on 155303   | Complaints received on 1266 | Total      |
| 1       | June 2018      | became 1030                   | 1030                              | Complaints were started getting registered through Toll free number 155305 from Nov, 2018. | 792                                        | 792         | 635 Toll number 1266 in 724 683 | free was used East          | 635        |
| 2       | July 2018      | Number 155304 1170            | 1170                              | 893                                                                                        |                                            | 893         |                                 | free was used East          | 724        |
| 3       | August 2018    | operational 1199              | 1199                              | 992                                                                                        | 992                                        |             | never                           | free was used East          | 683        |
| 4       | Sept. 2018     | w.e.f. 22.11.2018 1434        | 1434                              | 1079                                                                                       | 1079                                       | 834         | MCD                             | free was used East          | 834        |
| 5       | Octob er, 2018 | w.e.f. 22.11.2018 1434        | 1523 1523                         | 1079                                                                                       | 1160                                       | 1160        | 634                             | free was used East          | 634        |
| 6       | Nov. 2018      | 395 681                       | 1076                              | 196                                                                                        | 1266 has been discontinued from Nov., 2018 | 196         | 190                             | free was used East          | 190        |

(c):   No Such complaint is under investigation with Vigilance Department in any of the MCDs.

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