Lok Sabha Question No. 1970 (UNSTARRED), answered on 2019-07-03
Subject: MTNL Services
Ministry: COMMUNICATIONS
Asked by: Parvesh Sahib Singh

## GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS DEPARTMENT OF TELECOMMUNICATIONS

## LOK  SABHA UNSTARRED QUESTION NO. 1970 TO BE ANSWERED ON 3 RD  JULY, 2019

## MTNL SERVICES

## 1970. SHRI PARVESH SAHIB SINGH:

Will the Minister of COMMUNICATIONS be pleased to state:

- (a) the steps taken by MTNL for promotion of standardization, research and development of telecommunications and broadband services in Delhi;
- (b) the  share  of  MTNL  in  broadband  market  as  compared  to  private  broadband  service providers in Delhi during the last three years; and
- (c) the  steps  taken  by  MTNL for  upgradation of service quality and competing with other players in telecommunications sector during the same period?

## ANSWER

## MINISTER OF COMMUNICATIONS, LAW & JUSTICE AND ELECTRONICS AND INFORMATION TECHNOLOGY (SHRI RAVI SHANKAR PRASAD)

- (a) The  focus  of  Mahanagar  Telephone  Nigam  Limited  (MTNL)  is  on  providing  telecom services.  The standardization, research and development of telecommunications and broadband services is not being undertaken by MTNL.
- (b) As informed by Telecom Regulatory Authority of India (TRAI), the broadband market share of MTNL in Delhi during the last three years is as under:
- (c) Steps  taken  by  MTNL  for  upgradation  of  service  quality  and  competing  with  other players in telecommunications sector is at Annexure.

| As on 31.03.2017   | As on 31.03.2018   | As on 31.03.2019   |
|--------------------|--------------------|--------------------|
| 4.66%              | 3.62%              | 1.86%              |

## Annexure referred to in Part (c) of the Lok Sabha Unstarred Question No.1970 for Answer on 03.07.2019.

## Steps taken by MTNL to upgrade infrastructure and provide better services

1. MTNL recently finished the task of improving the Wireless Network in Delhi and Mumbai so as to improve the downlink speed to 21.1 Mbps & uplink speed to 5.76 Mbps which was 3.6 Mbps & 384 Kbps respectively earlier.
2. Redeployment of Digital Subscribers Line Access Modules (DSLAMs) of existing wireline broadband  network  near  to  the  subscriber  premises  thereby  reducing  copper  length  and enhancing the quality of broadband service. A total of 242 DSLAMs have been redeployed in Delhi and 188 in Mumbai till 31 st March 2019. In the year 2018-19, 22 DSLAMs in Delhi and  14  in  Mumbai  have  been  redeployed.    This  has  improved  customer  experience  and reduced the number of complaints.
3. MTNL has engage various partners on revenue share basis to extend its FTTH services.  In the year 2018-19, out of total 12,105 FTTH subscribers added by MTNL, 9,520 subscribers (approx. 79%) were added by revenue share partners.
4. MTNL has  signed  an  MoU  with  New  Delhi  Municipal  Corporation  Smart  City  Limited (NDMCSCL) with the objective to provide various services like FTTH,  Public Wi-Fi for making  NDMC  area  as  a  SMART  City.  The  project  involves  around  2000  FTTH connections in Connaught Place area and approx. 250 access points for Wi-Fi enabling.
5. Customer Centric Strategies:
- a. Tariff of Wireless services has been rationalized significantly in view of the cut throat competition. MTNL now offers three times more data in the same price.
- b. Download speed of broadband is being upgraded to 8 Mbps progressively without any additional cost depending upon feasibility and line parameters.
- c. Tariff  re-balancing  of  Broadband  service  has  been  done  for  giving  more  competitive and attractive tariff package to the customers.
- d. Training is being given to line staff to improve maintenance and installation practices.
- e. Refurbishing of Pillars and DPs is planned in phased manner.
- f. To improve copper pair quality,  existing  drop  wires  have  been  replaced  with  twisted drop wires or thermo sleeves have been put at open joints.
- g. Proactive Monitoring of Broadband Faults.

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