Lok Sabha Question No. 2778 (UNSTARRED), answered on 2019-12-05
Subject: Overbooking of Tickets
Ministry: CIVIL AVIATION
Asked by: Devji Mansingram Patel, (Dr.) Ram Shankar Katheria

2778.

## MINISTRY OF CIVIL AVIATION LOK SABHA

## GOVERNMENT OF INDIA

UNSTARRED QUESTION NO. 2778 (To be answered on the December 2019) Sth

## OVERBOOKING OF TICKETS

SHRI DEVJI M: PATEL

## DR. RAM SHANKAR KATHERIA

## Will the Minister of CIVIL AVIATION

be pleased to state:-

- (a) whether more tickets than the seats are booked by the airlines to earn more profits and if $0, the details thereof including the steps taken by the Government to resolve the issue;
- (c) if s0, the detaiis thereof including the action taken by the Government against such airlines;
- (b) whether the Government has received any complaints regarding passengers not given a seat in the flight even after having a confirmed ticket due to overbooking;
- (d) whether there are different charges of all airlines for cancellation of tickets, seat of choice and travel certificate and if the details thereof; and (e) whether the Government proposes to fix uniform charges for the said purpose and if sO, the details thereof?

## ANSWER

Minister of State (IC) in the Ministry of CIVIL AVIATION

(Shri Hardeep Singh Puri)

(a) to (c): Directorate General of Civil Aviation (DGCA) receives details of passengers affected due to denied boarding from the scheduled domestic airlines as part of monthly submission of traffic data. In order to ensure appropriate protection for the air travelers in case of denied boarding, DGCA has issued Civil Aviation Requirements (CAR) Section 3- Air Transport; Series M, Part IV titled "Facilities to be provided to passengers by airiines due to denied boarding, cancellation of flights and delays in flights: As per the CAR if the boarding is denied to passengers against their will, the airline shallinot be liable for any compensation in case alternate flight is arranged that is scheduled to depart within one hour of the original schedule departure time of the initial reservation: Failing to do $o, the airiine shall compensate the passengers as per the following provisions:

- An amount equal to 200% of booked subject to maximum Of INR one-way basic fare plus airline fuel flight that is scheduled to 10,000,,in case airline arranges alternate departure depart within the 24 hours of the bookeasschedulee charge;
- (ii) An amount equal to 400% of booked charge; subject to maximum Of INR one-way basic fare plus airline fuel flight that is scheduled to 20,000,in case airline arranges alternate departure depart more than 24 hours of the bookeasschedulee
- In case passenger does not opt for alternate ticket and compensation flight, refund of full value of airline fuel subject to maximum of INR 20,006. (iii) charge,

As submitted by the scheduled domestic passengers affected due to denied airlines; airline wise details of compensation provided boarding with the status of facelities 2019 to October, 6yghere ttthe affected passengers for tie period 2019 are attached as Annexure-I. May,

- d)and (e) The details are attached as Annexure-II Civil Aviation (DGCA) primarily being a Directorate General of regulate the commercial activities Ofthe regulatory body does not airlines. safety

Stament referred to in the reply of Lok Sabha Unstarred Q No. 2778 Airline wise details of passengers affected due to denied boarding

| 19         | 19                  | 19                                              |
|------------|---------------------|-------------------------------------------------|
| Airline    | Denied Boarding     | Denied Boarding                                 |
|            | No: of Pax Affected | Status of Facilities & Compensati on (In lakhs) |
| Air India  | 874                 | 37.25                                           |
| Pawan hans |                     |                                                 |
| Spicejet   | 272                 | 20.21                                           |
| Go Air     |                     |                                                 |
| IndiGo     | 32                  | 6.64                                            |
| Air Asia   |                     |                                                 |
| Vistara    | 12                  | 0.65                                            |
| Star Air   |                     |                                                 |
| Trujet     |                     |                                                 |
| Air Deccan |                     |                                                 |
| TOTAL      | 1192                | 64.75                                           |

| Sep-19       | Sep-19              | Sep-19                                          |
|--------------|---------------------|-------------------------------------------------|
| Airline      | Denied Boarding     | Denied Boarding                                 |
|              | No. of Pax Affected | Status of Facilities & Compensati on (In lakhs) |
| Air India    | 582                 | 26.14                                           |
| Pawan hans   |                     |                                                 |
| Spicejet     | 347                 | 10.06                                           |
| Go Air       |                     |                                                 |
| IndiGo       | 17                  | 1.40                                            |
| Air Asia     | 12                  | 0.43                                            |
| Vistara      |                     | 0.03                                            |
| Star Air     |                     |                                                 |
| Trujet       | 17                  | 1.05                                            |
| Air Deccan   |                     |                                                 |
| Air Heritage | 33                  | 0.18                                            |
| TOTAL        | 1010                | 39.29                                           |

| Oct-19       | Oct-19              | Oct-19                                          |
|--------------|---------------------|-------------------------------------------------|
| Airline      | Denied Boarding     | Denied Boarding                                 |
| Airline      | No. of Pax Affected | Status of Facilities & Compensati on (In lakhs) |
| Air India    | 822                 | 37.51                                           |
| Pawan hans   |                     |                                                 |
| Spicejet     | 226                 | 6.50                                            |
| Go Air       |                     |                                                 |
| IndiGo       | 35                  | 2.68                                            |
| Air Asia     | 14                  | 0.33                                            |
| Vistara      |                     | 0.30                                            |
| Star Air     |                     |                                                 |
| Trujet       |                     |                                                 |
| Air Deccan   |                     |                                                 |
| Air Heritage |                     |                                                 |
| Zoom Air     |                     |                                                 |
| TOTAL        | 1102                | 47.32                                           |

| May-19     | May-19              | May-19                                         |
|------------|---------------------|------------------------------------------------|
| Airline    | Denied Boarding     | Denied Boarding                                |
|            | No. of Affected Pax | Status of Facilities & Compensation (In lakhs) |
| Air India  | 2563                | 114.52                                         |
| Pawan hans |                     |                                                |
| Spicejet   | 736                 | 14.27                                          |
| Go Air     |                     |                                                |
| IndiGo     | 12                  | 1.31                                           |
| Air Asia   |                     | 0.19                                           |
| Vistara    | 32                  | 2.60                                           |
| Star Air   |                     |                                                |
| Trujet     |                     |                                                |
| Air Deccan |                     |                                                |
| TOTAL      | 3351                | 132.89                                         |

| Jun-19     | Jun-19              | Jun-19                                         |
|------------|---------------------|------------------------------------------------|
| Airline    | Denied Boarding     | Denied Boarding                                |
|            | No. of Pax Affected | Status of Facilities & Compensation (In lakhs) |
| Air India  | 3043                | 129.16                                         |
| Pawan hans |                     |                                                |
| Spicejet   | 613                 | 21.42                                          |
| Go Air     |                     |                                                |
| IndiGo     | 132                 | 15.51                                          |
| Air Asia   |                     | 0.27                                           |
| Vistara    | 40                  | 3.45                                           |
| Star Air   |                     |                                                |
| Trujet     |                     |                                                |
| Air Deccan |                     |                                                |
| TOTAL      | 3834                | 169.81                                         |

| Jul-19     | Jul-19              | Jul-19                                         |
|------------|---------------------|------------------------------------------------|
| Airline    | Denied Boarding     | Denied Boarding                                |
|            | No. of Pax Affected | Status of Facilities & Compensation (In lakhs) |
| Air India  | 2094                | 89.44                                          |
| Pawan hans |                     |                                                |
| Spicejet   | 430                 | 13.58                                          |
| Go Air     |                     |                                                |
| IndiGo     | 97                  | 6.64                                           |
| Air Asia   |                     | 0.62                                           |
| Vistara    | 12                  | 1.00                                           |
| Star Air   |                     |                                                |
| Trujet     |                     | 0.11                                           |
| Air Deccan |                     |                                                |
| TOTAL      | 2647                | 111.39                                         |

## Stament referred to in the reply of Lok Sabha Unstarred Q No. 2778 Airline wise details of charges for various services

| Airline                                                                              | Cancellation Charges                                                    | Charges for Choice of Seat                                                                                             | Charges for Travel Certificate   |
|--------------------------------------------------------------------------------------|-------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------------------|----------------------------------|
| Vary from INR 2500/-to 3500/-depending on the time of cancellation.                  | Vary from INR 49/-to 800/- depending on the destination(Domestic & seat | International) & position of the                                                                                       | Go Air INR 200/-                 |
| from INR 3000/-to 3500/- depending on the time of cancellation & class of seat: Vary |                                                                         | No charge                                                                                                              | Vistara INR 300/-                |
| 3500/- depending on the SpiceJet time of cancellation & class of seat:               | Vary from INR 3000/-to Vary -                                           | from INR 99/-to 450/- depending on the type of aircraft, position of the seat & destination(Domestic & International): | INR 200/-                        |
| Air Deccan                                                                           | INR 1000/-                                                              | No charge                                                                                                              | No charge                        |
|                                                                                      | Vary from INR 2000/-to 3000/-depending on the time of cancellation      | INR 250/-                                                                                                              | Trujet No charge                 |
| Star Air                                                                             | INR 2500/-                                                              | Vary from INR 300/-to 700/                                                                                             | No charge_                       |
| Indigo time of cancellation.                                                         | from INR 3000/-to 3500/- depending on the Vary                          | Vary from INR 100/-to 800/- depending on the position of the seat                                                      | INR 200/-                        |
| Air Asia                                                                             | INR 3500/-                                                              | Vary from INR 200/-to 800/- depending on the position of the seat                                                      | No charge                        |
| Heritage Air                                                                         | INR 1000/                                                               | No charge                                                                                                              | No charge                        |
| depending on the time of Air India                                                   | Vary from NIL to INR 2500/- cancellation & class of seat.               | Vary from NIL to 3500/- depending on the position of the seat & destination(Domestic & International):                 | INR 250/-                        |