Lok Sabha Question No. 1952 (UNSTARRED), answered on 2019-07-03
Subject: Common Service Centres
Ministry: ELECTRONICS AND INFORMATION TECHNOLOGY
Asked by: Janardan Singh Sigriwal

## GOVERNMENT OF INDIA MINISTRY OF ELECTRONICS AND INFORMATION TECHNOLOGY

## LOK SABHA UN-STARRED QUESTION NO: 1952

TO BE ANSWERED ON: 03.07.2019

## COMMON SERVICE CENTRES

## 1952       SHRI  JANARDAN   SINGH  SIGRIWAL:

Will  the  Minister  of  ELECTRONICS  &  INFORMATION  TECHNOLOGY  be  pleased  to state:-

- (a) the number of Common Service Centre (CSC) functioning at present in the country, State/UT-wise particularly in each district of Bihar;
- (b) the details of work done by CSC in Bihar during each of the last three years;
- (c) whether the Government has conducted any study regarding fulfilment of purpose for which the said scheme has been established;
- (d) if so, the details and the finding thereof; and
- (e) if not, the reason therefor ?

## ANSWER

## MINISTER FOR ELECTRONICS AND INFORMATION TECHNOLOGY (SHRI RAVI SHANKAR PRASAD)

- (a):      As  on  31  May, 2019, there  are in total 3,65,918 functional CSCs across the Country while in the state of Bihar total 31,758 CSCs are functional. The details of State/ UT-wise functional CSCs are at Annexure-I and the District-wise details of functional CSCs of Bihar are at Annexure -II .
- (b): The details of work done by CSC in Bihar during each year of the last 3 years is at Annexure-III .
- (c), (d) and (e): Yes, Sir.  A mid-term impact assessment on CSC scheme has been conducted by Indian School of Business, Hyderabad in the year 2018-19. CSCs are network of various service  delivery  centre  to  deliver  Government-to-Citizen  (G2C)  and  Business-to-Citizen (B2C). Some of the finding are as:
-  Central  and  State  Government  to  encourage  and  promotion  the  growth  of entrepreneurship,  which  would  result  in  benefits  and  prospects  of  taking  up entrepreneurship as a career option.
-  Broadband internet access and connectivity to the last mile would enable greater success rates of both existing and aspiring VLEs who want to set up and lead CSC centres across the far-flung areas of the country.
-  To  provide  training  to  the  VLEs  about  business  strategies,  notably,  marketing, finance, operations, and investments in human capital that facilitate identification of  market  opportunities  and  development  of  sustainable  businesses  around  such opportunities.
-  Greater investments in the digital literacy of the citizens would enable them to a

wealth of information and thereby their awareness of various products and services that they can afford and avail.

*******

## Annexure-I

| STATE/UT-WISE STATUS OF FUNCTIONAL CSCs AS ON MAY, 2019   | STATE/UT-WISE STATUS OF FUNCTIONAL CSCs AS ON MAY, 2019   | STATE/UT-WISE STATUS OF FUNCTIONAL CSCs AS ON MAY, 2019   | STATE/UT-WISE STATUS OF FUNCTIONAL CSCs AS ON MAY, 2019   |
|-----------------------------------------------------------|-----------------------------------------------------------|-----------------------------------------------------------|-----------------------------------------------------------|
|                                                           | Functional CSCs (Urban + GP)                              |                                                           | Functional CSCs (Urban + GP)                              |
| State/UT                                                  | May'19                                                    | State/UT                                                  | May'19                                                    |
| Uttar Pradesh                                             | 78350                                                     | Sub-Total Carried Over                                    | 356268                                                    |
| Maharashtra                                               | 51487                                                     | Kerala                                                    | 4004                                                      |
| Rajasthan                                                 | 16148                                                     | Tripura                                                   | 959                                                       |
| Gujarat                                                   | 12582                                                     | Mizoram                                                   | 248                                                       |
| Madhya Pradesh                                            | 29318                                                     | Meghalaya                                                 | 599                                                       |
| Tamil Nadu                                                | 10860                                                     | Manipur                                                   | 803                                                       |
| Chhattisgarh                                              | 14716                                                     | Nagaland                                                  | 279                                                       |
| Bihar                                                     | 31758                                                     | Arunachal Pradesh                                         | 203                                                       |
| West Bengal                                               | 18444                                                     | Sikkim                                                    | 50                                                        |
| Haryana                                                   | 12527                                                     | Goa                                                       | 94                                                        |
| Odisha                                                    | 13815                                                     | State Total                                               | 363507                                                    |
| Andhra Pradesh                                            | 9305                                                      |                                                           |                                                           |
| Punjab                                                    | 8829                                                      | Puducherry                                                | 197                                                       |
| Uttarakhand                                               | 6405                                                      | Chandigarh                                                | 84                                                        |
| Jharkhand                                                 | 14345                                                     | Andaman &Nicobar                                          | 54                                                        |
| Himachal Pradesh                                          | 3708                                                      | Lakshadweep                                               | 12                                                        |
| Telangana                                                 | 5206                                                      | Dadra &Nagar Haveli                                       | 54                                                        |
| Karnataka                                                 | 8937                                                      | Daman &Diu                                                | 39                                                        |
| Assam                                                     | 6370                                                      | NCT of Delhi                                              | 1971                                                      |
| Jammu & Kashmir                                           | 3158                                                      | UT Total                                                  | 2411                                                      |
| Sub Total                                                 | 356268                                                    | GRAND TOTAL                                               | 365918                                                    |

## Annexure-II

| District Wise Functional CSCs in Bihar As on May, 2019   | District Wise Functional CSCs in Bihar As on May, 2019   | District Wise Functional CSCs in Bihar As on May, 2019   | District Wise Functional CSCs in Bihar As on May, 2019   |
|----------------------------------------------------------|----------------------------------------------------------|----------------------------------------------------------|----------------------------------------------------------|
| District Name                                            | No of Functional CSCs                                    | District Name                                            | No of Functional CSCs                                    |
| Nalanda                                                  | 557                                                      | Sub-Total Carried Over                                   | 20238                                                    |
| Begusarai                                                | 880                                                      | Araria                                                   | 1131                                                     |
| Darbhanga                                                | 1503                                                     | Gopalganj                                                | 1090                                                     |
| Patna                                                    | 1110                                                     | Buxar                                                    | 397                                                      |
| Sitamarhi                                                | 1156                                                     | Bhojpur                                                  | 625                                                      |
| Khagaria                                                 | 471                                                      | Madhubani                                                | 1623                                                     |
| Rohtas                                                   | 645                                                      | Saharsa                                                  | 808                                                      |
| West Champaran                                           | 1115                                                     | Madhepura                                                | 808                                                      |
| Siwan                                                    | 1154                                                     | Vaishali                                                 | 1001                                                     |
| Saran                                                    | 1387                                                     | Munger                                                   | 326                                                      |
| Katihar                                                  | 1308                                                     | Jehanabad                                                | 181                                                      |
| Supaul                                                   | 887                                                      | Kishanganj                                               | 696                                                      |
| Samastipur                                               | 1439                                                     | Aurangabad                                               | 454                                                      |
| Sheohar                                                  | 291                                                      | Gaya                                                     | 848                                                      |
| Muzaffarpur                                              | 1561                                                     | Jamui                                                    | 448                                                      |
| Purnia                                                   | 1239                                                     | Lakhisarai                                               | 282                                                      |
| Bhagalpur                                                | 925                                                      | Arwal                                                    | 144                                                      |
| East Champaran                                           | 1535                                                     | Sheikhpura                                               | 177                                                      |
| Kaimur (Bhabua)                                          | 444                                                      | Nawada                                                   | 481                                                      |
| Banka                                                    | 631                                                      |                                                          |                                                          |
| Sub- Total                                               | 20238                                                    | Grand Total                                              | 31758                                                    |

## Annexure-III

|        | Services Being offered on "Digital Seva Portal" in Bihar in Last 3 Years   | Services Being offered on "Digital Seva Portal" in Bihar in Last 3 Years   | Services Being offered on "Digital Seva Portal" in Bihar in Last 3 Years   | Services Being offered on "Digital Seva Portal" in Bihar in Last 3 Years   |
|--------|----------------------------------------------------------------------------|----------------------------------------------------------------------------|----------------------------------------------------------------------------|----------------------------------------------------------------------------|
| Sl. No | Type of Service                                                            | 2016                                                                       | 2017                                                                       | 2018                                                                       |
| 1      | Aadhaar Service                                                            | Yes                                                                        | Yes                                                                        | Yes                                                                        |
| 2      | Digital Seva Portal                                                        | Yes                                                                        | Yes                                                                        | Yes                                                                        |
| 3      | Election                                                                   | Yes                                                                        | Yes                                                                        | Yes                                                                        |
| 4      | Labour Service                                                             | Yes                                                                        | Yes                                                                        | Yes                                                                        |
| 5      | Pension                                                                    | No                                                                         | Yes                                                                        | Yes                                                                        |
| 6      | Employment Service                                                         | Yes                                                                        | Yes                                                                        | Yes                                                                        |
| 7      | Tour &Travels                                                              | Yes                                                                        | Yes                                                                        | Yes                                                                        |
| 8      | FMCG Distribution                                                          | No                                                                         | No                                                                         | Yes                                                                        |
| 9      | WiFi Choupal                                                               | No                                                                         | Yes                                                                        | Yes                                                                        |
| 10     | Sanitary Napkin                                                            | No                                                                         | No                                                                         | Yes                                                                        |
| 11     | Digital Literacy                                                           | No                                                                         | Yes                                                                        | Yes                                                                        |
| 12     | Other Educational Service                                                  | Yes                                                                        | Yes                                                                        | Yes                                                                        |
| 13     | Tele-Law                                                                   | No                                                                         | Yes                                                                        | Yes                                                                        |
| 14     | Health Services                                                            | No                                                                         | Yes                                                                        | Yes                                                                        |
| 15     | Skill Development                                                          | No                                                                         | Yes                                                                        | Yes                                                                        |
| 16     | Banking Services                                                           | Yes                                                                        | Yes                                                                        | YEs                                                                        |
| 17     | Insurance                                                                  | Yes                                                                        | Yes                                                                        | Yes                                                                        |
| 18     | AEPS Services                                                              | Yes                                                                        | Yes                                                                        | Yes                                                                        |
| 19     | Investor Awareness Program                                                 | No                                                                         | Yes                                                                        | Yes                                                                        |
| 20     | Passport                                                                   | Yes                                                                        | Yes                                                                        | Yes                                                                        |
| 21     | PAN Card                                                                   | Yes                                                                        | Yes                                                                        | Yes                                                                        |
| 22     | Swachh Bharat                                                              | Yes                                                                        | Yes                                                                        | Yes                                                                        |
| 23     | FSSAI                                                                      | Yes                                                                        | Yes                                                                        | Yes                                                                        |
| 24     | Soil Health card                                                           | Yes                                                                        | Yes                                                                        | Yes                                                                        |
| 25     | Pradhan Mantri Awas Yojna                                                  | Yes                                                                        | Yes                                                                        | No                                                                         |
| 26     | Jeevan Pramaan                                                             | Yes                                                                        | Yes                                                                        | Yes                                                                        |
| 27     | Ayushman Bharat                                                            | No                                                                         | No                                                                         | Yes                                                                        |
| 28     | FastTAG                                                                    | No                                                                         | Yes                                                                        | Yes                                                                        |

|   29 | IRCTC                       | Yes   | Yes   | Yes   |
|------|-----------------------------|-------|-------|-------|
|   30 | Bharat Bill Payment System  | No    | Yes   | YEs   |
|   31 | Electricity Bill Payment    | Yes   | Yes   | Yes   |
|   32 | Digidhan Abhiyan (workshop) | Yes   | Yes   | No    |