Lok Sabha Question No. 1835 (UNSTARRED), answered on 2019-02-13
Subject: Charging More than MRP
Ministry: RAILWAYS
Asked by: DILIP PATEL

## GOVERNMENT OF INDIA MINISTRY OF RAILWAYS

## LOK SABHA UNSTARRED QUESTION NO.1835

TO BE ANSWERED ON 13.02.2019

## CHARGING MORE THAN MRP

1835. SHRI DILIP PATEL:

Will the Minister of RAILWAYS be pleased to state:

- (a) the  number  of  complaints  received  by  the  Railways  against  private catering companies for over-charging passengers and flouting directions, year-wise details of the last three years;
- (b) whether any investigation is going on against catering firms running contracts in  the  Railways  for  over-charging  passengers  and  flouting directions of the Ministry; and
- (c) if so, the names of the companies against whom such investigations are going on?

## ANSWER

## MINISTER OF STATE IN THE MINISTRY OF RAILWAYS

## (SHRI RAJEN GOHAIN)

(a): The year-wise details of the overall number of complaints received by the Railways, including against Private Caterers, for over-charging passengers  and  flouting  directions,  during  the  last  three  years  are Appended.

(b)  &  (c):  Currently,  no  case  is  under  investigation  in  Railways  against catering firms for over-charging and flouting directions of the Ministry of Railways.  However, appropriate penal action is taken against the service providers for over-charging and other deficiencies.

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APPENDIX REFERRED TO IN REPLY TO PART (a) OF UNSTARRED QUESTION NO.  1835  BY  SHRI  DILIP  PATEL  TO  BE  ANSWERED  IN  LOK  SABHA  ON 13.02.2019 REGARDING CHARGING MORE THAN MRP

(a): Year-wise overall Complaints Related to Overcharging and Other Deficiencies in Catering Services including Private catering companies over Indian Railways

|               |                    |                         | Action Taken   | Action Taken      | Action Taken   | Action Taken   | Action Taken     | Action Taken      | Action Taken   | Action Taken   | Action Taken   |
|---------------|--------------------|-------------------------|----------------|-------------------|----------------|----------------|------------------|-------------------|----------------|----------------|----------------|
|               |                    | Total Number of Complai | Fined          | Fined             |                |                | Suitably Advised | Not Substantiated | D & AR Action  | Any Other      | Total          |
| Period        | Head               | nts                     | No. of cases   | Fine Imposed ( ₹) | Warned         | Termination    |                  |                   |                |                |                |
|               | Over Charging      | 2809                    | 1918           | 2,08,28,150       | 442            | 1              | 91               | 155               | 5              | 197            | 2809           |
| 2015- 16      | Other Deficiencies | 5899                    | 1650           | 1,08,01,700       | 2242           | 1              | 847              | 509               | 10             | 640            | 5899           |
|               | Total              | 8708                    | 3568           | 3,16,29,850       | 2684           | 2              | 938              | 664               | 15             | 837            | 8708           |
| 2016- 17      | Over Charging      | 4156                    | 2651           | 2,93,47,428       | 751            | 1              | 141              | 265               | 4              | 343            | 4156           |
|               | Other Deficiencies | 6281                    | 2161           | 1,79,92,450       | 2072           | 2              | 752              | 439               | 20             | 835            | 6281           |
|               | Total              | 10437                   | 4812           | 4,73,39,878       | 2823           | 3              | 893              | 704               | 24             | 1178           | 10437          |
| 2017-         | Over Charging      | 4185                    | 2436           | 3,66,73,257       | 664            | 4              | 229              | 311               | 7              | 534            | 4185           |
| 18            | Other Deficiencies | 5732                    | 1438           | 1,21,46,209       | 1320           | 12             | 1132             | 457               | 3              | 1370           | 5732           |
|               | Total              | 9917                    | 3874           | 4,88,19,466       | 1984           | 16             | 1361             | 768               | 10             | 1904           | 9917           |
| 2018-19       | Over Charging      | 2575                    | 1658           | 1,05,45,220       | 386            | 0              | 87               | 165               | 11             | 268            | 2575           |
| (up to 31.12. | Other Deficiencies | 4225                    | 694            | 54,79,150         | 1607           | 0              | 762              | 329               | 0              | 833            | 4225           |
| 2018)         | Total              | 6800                    | 2352           | 1,60,24,370       | 1993           | 0              | 849              | 494               | 11             | 1101           | 6800           |

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