Lok Sabha Question No. 505 (UNSTARRED), answered on 2019-11-20
Subject: Quality of Telecom Services
Ministry: COMMUNICATIONS
Asked by: Mahua Moitra

## GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS DEPARTMENT OF TELECOMMUNICATIONS

## LOK SABHA UNSTARRED QUESTION NO. 505 TO BE ANSWERED ON 20 TH   NOVEMBER, 2019

## QUALITY OF TELECOM SERVICES

## 505. SHRIMATI MAHUA  MOITRA:

Will the Minister of COMMUNICATIONS be pleased to state:

- (a) the statistics  on  the quality of service provided by the Telecom Service Providers (TSPs) in the country during each of the last three years, State/UTwise and TSP-wise; and
- (b) the statistics  on  call  drop  rate  and  calls  with  good  voice  quality  rate  in terms of percentage, State/UT-wise and TSP-wise?

## ANSWER

## MINISTER OF COMMUNICATIONS, LAW & JUSTICE AND ELECTRONICS AND INFORMATION TECHNOLOGY (SHRI RAVI SHANKAR PRASAD)

- (a)  &  (b)  Telecom  Regulatory  Authority  of  India  (TRAI)  has  been  monitoring  the performance  of  telecom  service  providers  against  the  benchmarks  for  various  Quality  of Service parameters laid down by TRAI by way of Quality of Service regulations issued from time to time, through Quarterly Performance Monitoring Reports (PMRs). The performance is assessed for a Licence Service Area (LSA) as a whole.

Prior  to  01 st October,2017  PMRs  were  assessed  quarterly  for  2G  and  3G  services separately. After issue of 'The Standards of Quality of Service for Basic (Wireline) Service and Cellular Telephone Mobile services (Fifth) Amendment, Regulations (2017)' effective from  01 st October  2017,  quarterly  PMRs  for  Cellular  Mobile  Services  are  being  accessed together.

The statistics  of  Quality  of  Service  in  the  country,  including  statistics  of  call  drops and  good  voice  quality,  during  last  three  years,  LSA  and  TSPs-wise  are  detailed  in Annexure-I (for quarter ending September 2019), Annexure-II (for quarter ending September 2018), Annexure-III(a) (for quarter ending September 2017 for 2G Service) and Annexure- III(b) (for quarter ending September 2017 for 3G Service).

The above statistics is also being published by TRAI on its website www.trai.gov.in under the Reports as Performance Indicator Report.

Annexure-I Annexure referred to in reply of para (a) & (b) of Lok Sabha Unstarred Question No. 505 to be answered on 20th November, 2019 raised by Hon'ble Members of Parliament ShrimatiMahuaMoitra regarding 'Quality of Telecom Services'

| Performance Monitoring Report on Quality of Service of Cellular Mobile Service Providers for quarter ending, September, 2019   |
|--------------------------------------------------------------------------------------------------------------------------------|

| VIL-Brand           | Vodafone            | 1.63      | 0.02              | 98.79           | 0.35      | 1.04      | 1.61           | 2.38      | 99.64 0.00   |           | 0.01         | 0.02      | 0.00      | 0.01        | 100.00        | 100.00               |               | 100.00 100.00   | 99.49              | 100.00              | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        |
|---------------------|---------------------|-----------|-------------------|-----------------|-----------|-----------|----------------|-----------|--------------|-----------|--------------|-----------|-----------|-------------|---------------|----------------------|---------------|-----------------|--------------------|---------------------|---------------|---------------|---------------|---------------|---------------|---------------|---------------|---------------|---------------|---------------|---------------|---------------|
|                     | Airtel MTNL         | 0.10      | 0.00 99.08        | 0.10            | 0.20      | 0.37      | 1.69           | 2.38      | 95.57        | 0.00      | 1.07 NA      | 0.35      | 0.01      | 0.00 0.01   | 100.00 98.10  | 100.00 100.00        | 100.00        | 93.00           | 100.00 99.60       | 100.00 99.71 100.00 | 100.00 100.00 | 100.00 100.00 | 100.00 100.00 | 100.00 100.00 | 100.00 100.00 | 100.00 100.00 | 100.00 100.00 | 100.00 100.00 | 100.00 100.00 | 100.00 100.00 | 100.00 100.00 | 100.00 100.00 |
| Delhi               | RJio                | 0.05 0.11 | 0.07 0.37         | 97.48 99.62     | 0.00      | 1.02 0.00 | 1.42 0.19      | 1.61 0.28 | 97.71 99.91  | 0.00 0.00 | NA 0.01 0.18 |           | 0.00 0.00 | 0.00        | 100.00        | 100.00               | 100.00 100.00 | 99.99           |                    | 97.51 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        |
|                     | VIL-Brand Idea      | 0.32      | 1.50              | 99.23           | 0.07      | 0.36      | 1.95           | 2.35      | 98.68        | 0.00      | NA           | NA        | 0.07      | 0.01        | 99.62         | 100.00               | 98.64         | 98.73           |                    | 100.00              | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        |
|                     | VIL-Brand Vodafone  | 0.13      | 0.25 99.49        |                 | 0.20      | 0.35      | 1.74           | 2.31      | 99.39        | 0.00      | 0.63 0.32    |           | 0.09      | 0.02        | 100.00        | 100.00 100.00 100.00 | 100.00        | 92.56           |                    | 100.00              | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        |
| Gujarat             | Airtel              | 0.12      | 0.22 99.18        |                 | 0.25      | 0.23      | 1.69           | 2.06      | 95.67        | 0.00      | 0.08         | 0.17      | 0.02      | 0.00 100.00 | 100.00        | 100.00               | 100.00        |                 | 89.00              | 100.00              | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        |
|                     | BSNL                | 1.44      | 1.24 98.44        | 0.04            | 0.27      |           | 1.70           | 2.53      | 100.0 0      | 0.00      | 0.05         | 0.12      | 0.01      | 0.00        | 100.00        | 100.00 100.00        | 97.00         | 96.99           |                    | 100.00              | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        |
|                     | RJio                | 0.26      | 1.09              | 99.61           | 0.01      | 0.00      | 0.32           | 0.45      | 99.92        | 0.00      | 0.01         | 0.15      | 0.00      | 0.00        | 100.00        | 100.00               | 98.41         | 99.99           | 100.00             | 100.00              | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        |
|                     | VIL-Brand Idea      | 0.25      | 0.97              | 99.08 0.23      |           | 0.44      | 1.87           | 2.47      | 98.50        | 0.00      | 0.39         | 0.37      | 0.01      | 0.01 99.92  | 100.00        |                      | 97.36         | 99.02           | 99.66              | 100.00              | 95.27         | 95.27         | 95.27         | 95.27         | 95.27         | 95.27         | 95.27         | 95.27         | 95.27         | 95.27         | 95.27         | 95.27         |
|                     | VIL-Brand Vodafone  | 0.25      | 0.64              | 99.52           | 0.15      | 0.40      | 1.32           | 1.67      | 99.10        | 0.00      | 0.13         | 0.14      | 0.06      | 0.03 99.95  | 100.00        | 99.76                | 97.24         | 92.90           |                    | 100.00              | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        |
| Haryan              | Airtel              | 0.08      | 0.23 99.89        | 0.11            | 0.14      |           | 1.33           | 1.71      | 98.54        | 0.00      | 0.23 0.43    | 0.02      | 0.00      | 100.00      | 100.00        |                      | 100.00        | 100.00          |                    |                     |               |               |               |               |               |               |               |               | 96.00         | 100.00        | 100.00        |               |
|                     | BSNL                | 0.56      | 0.21              | 98.89           | 0.11      | 0.23      | 1.80           | 2.42      | 97.60        | 0.00      | 0.00         | 0.00      | 0.00      | 0.00 100.00 |               | 100.00               | 100.00        |                 | 100.00             |                     | 99.94         | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        |
|                     | RJio                | 0.11      | 0.37              | 99.57           | 0.00      | 0.00      | 0.41           | 0.54      | 99.95        | 0.00      | 0.00         | 0.11      | 0.00      | 0.00        | 100.00        |                      | 100.00        |                 | 100.00             | 98.02               |               | 99.99         | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        |
|                     | VIL-Brand Idea      | 0.54      | 0.12              | 99.40           | 0.52      | 0.50      | 1.83           | 2.78      | 99.12        | 0.00      | 0.11         | 0.20      | 0.07 0.00 | 100.00      | 100.00        | 100.00               | 98.67         |                 |                    |                     |               |               |               |               | 98.71         |               | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        |
|                     | VIL-Brand Vodafone  | 0.54      | 0.12              | 99.40           | 0.52      | 0.50      | 1.83           | 2.78      | 99.12        | 0.00      | 0.11         | 0.20      | 0.04      | 0.01        | 100.00        | 100.00               | 100.00        | 90.51           |                    | 100.00 100.00       | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        |
|                     | Airtel              | 0.14      | 0.59              | 99.26           | 0.14 0.12 |           | 1.67           | 2.04      | 95.18        | 0.00      | 0.29         | 0.34      | 0.02      | 0.00        | 100.00        | 100.00               | 100.00        | 100.00          | 96.00              | 100.00              |               |               |               |               | 100.00        |               |               |               |               |               |               |               |
| Himachal            | BSNL RJio           | 1.54 0.14 | 1.86 0.40         | 98.84 99.58     | 0.49 0.00 | 0.98 0.00 | 1.93 0.26      | 2.20 0.36 | 96.15 99.95  | 0.00 0.00 | 0.00 0.00    | 0.00 0.11 | 0.01 0.00 | 0.00 0.00   | 100.00 100.00 | 100.00               | 100.00        | 100.00          | 100.00             | 100.00              |               | 97.38         |               |               | 99.90 99.99   | 100.00        | 100.00 100.00 | 100.00 100.00 | 100.00 100.00 | 100.00 100.00 | 100.00 100.00 | 100.00 100.00 |
| Pradesh             | VIL-Brand Idea      | 0.18      | 0.47 98.85        | 0.22            |           | 0.79      | 1.75           | 2.70      | 98.02        | 0.00      | 0.35         | 0.35      |           | 0.08        |               | 100.00               | 100.00        | 100.00          | 98.70              |                     |               | 98.56         | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        |
| VIL-Brand           | Vodafone            | 0.18      | 0.47              | 98.85           | 0.22      | 0.79      | 1.75           | 2.70      | 98.02        | 0.00      | 0.35         | 0.35      | 0.02      | 0.00 0.01   | 100.00        | 100.00               |               | 100.00          | 100.00             | 97.76               |               | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        |
|                     | BSNL                | 1.38      | 1.69 97.62        | 0.62            |           | 1.44      | 1.98           | 2.86      | 96.50        | 0.00      | 0.00         | 0.01      | 0.00      | 0.00        |               | 100.00               | 100.00        | 100.00          |                    |                     |               | 99.92         |               | 100.00        |               |               | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        |
| Jammu               | VIL-Brand Idea      | 8.66      | 11.22 98.85       |                 | 7.73      | 0.80      | 1.96           | 4.23      | 99.36        | 0.00      | 0.28         | 0.40      | 0.01      |             | 100.00        |                      | 100.00        | 97.58           | 100.00             | 100.00              | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        |
| & Kashmi VIL-Brand  | Vodafone            | 8.66      | 11.22 98.85 97.63 | 7.73 0.84       | 0.80      |           | 1.96           | 4.23      | 99.36        | 0.00 0.00 | 0.28 0.19    | 0.40 0.34 | 0.03      | 0.00 0.00   | 100.00        | 100.00               |               |                 | 98.57 100.00 95.15 | 100.00 100.00       | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        |
|                     | Airtel RJio         | 0.16      | 0.21              |                 |           | 0.14      | 1.37           | 2.56      | 97.98        |           |              |           | 0.01 0.00 | 0.00        | 100.00        | 100.00               |               | 100.00          | 92.00              | 100.00              | 100.00        | 100.00 100.00 | 100.00 100.00 | 100.00 100.00 | 100.00 100.00 | 100.00 100.00 | 100.00 100.00 | 100.00 100.00 | 100.00 100.00 | 100.00 100.00 | 100.00 100.00 | 100.00 100.00 |
|                     | Airtel              | 0.12      | 0.54              | 99.61           | 0.00      | 0.00      | 0.46           | 0.58      | 99.94        | 0.00      | 0.00         | 0.12      |           | 0.00        | 100.00        | 100.00               | 100.00        |                 |                    | 95.86 100.00        |               |               |               | 99.87         |               |               |               |               |               |               |               |               |
|                     |                     | 0.03      | 0.64 1.83         | 99.36 97.59     | 0.21      | 0.14      | 1.59           | 2.08      | 95.19        | 0.00      | 0.20         | 0.23 1.16 | 0.02      | 0.00        | 100.00        | 100.00               |               |                 | 100.00             | 100.00              | 96.00 96.10   | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        |
| Karnata             | BSNL RJio           | 1.72      | 0.33              |                 | 0.44      | 0.56      | 1.84           | 2.22      | 97.09        | 0.00      | 0.98         |           | 0.00      | 0.00        | 99.75         | 100.00               | 100.00        |                 | 100.00             | 96.00               |               |               | 97.56         |               |               | 99.81         |               |               | 100.00        | 100.00        | 100.00        | 100.00        |
| ka                  | 0.27                | 0.16      | 99.62             | 0.00            |           | 0.00      | 0.31           | 0.45      | 99.92        | 0.00      | 0.01         | 0.15      | 0.00      | 0.00        | 100.00        | 100.00               | 100.00        | 100.00          |                    |                     |               |               |               | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        |
| VIL-Brand VIL-Brand | Idea Vodafone       | 0.42      | 1.67 0.56         | 99.89 0.54 0.66 | 0.09 0.15 | 0.95 0.97 |                | 1.28 1.39 | 97.46 99.74  | 0.00 0.00 | 0.16 0.29    | 0.43 0.43 | 0.04 0.07 | 0.00 0.01   | 99.73         | 100.00               |               | 100.00          | 100.00             | 97.40 98.62 100.00  |               |               | 89.60         |               | 100.00 100.00 | 100.00 100.00 | 100.00 100.00 | 100.00 100.00 | 100.00 100.00 | 100.00 100.00 | 100.00 100.00 | 100.00 100.00 |
|                     | Airtel              | 0.11      | 0.42              | 99.65 99.61     | 0.16      | 1.96      |                | 2.63      | 97.31        | 0.00      | 0.09         | 0.20      | 0.02      | 0.00        | 100.00        | 100.00               |               | 100.00          | 100.00             |                     | 89.00         |               |               | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        |
|                     | BSNL                | 0.75      | 3.44 98.87        | 0.28            | 0.22      | 1.05      | 1.99           | 2.44      | 98.36        | 0.00      | 0.00         | 0.00      | 0.01      | 0.00        | 98.00         | 100.00               | 100.00        | 97.00           | 99.00              | 100.00              |               |               |               |               |               |               |               |               |               |               | 100.00        |               |
| Kerala              | RJio                | 0.10      | 0.32              | 99.70           | 0.00      | 0.00      | 0.34           | 0.52      | 99.91        | 0.00      | 0.00         | 0.18      | 0.00      | 0.00        | 100.00        | 100.00               | 100.00        |                 |                    | 100.00              |               |               | 97.08         | 99.82         |               |               | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        |
| VIL-Brand           | Idea                | 0.69      | 0.14 99.41        | 0.43            | 0.42      |           | 0.97           | 1.40      | 97.33        | 0.00      | 0.08         | 0.37      | 0.06      | 0.01        | 99.92         | 100.00               |               | 100.00          |                    | 98.81               | 94.78         |               |               | 100.00        |               |               |               | 100.00 100.00 | 100.00 100.00 | 100.00 100.00 | 100.00 100.00 | 100.00 100.00 |
| VIL-Brand           | Vodafone Airtel     | 0.16      | 0.21              | 99.45           | 0.39      | 0.39      | 1.16           | 1.67      | 99.56        | 0.00      | 0.10         | 0.20      | 0.06      | 0.02        | 100.00        | 100.00               |               |                 | 100.00             | 79.84               |               |               |               |               |               |               |               |               |               |               |               |               |
|                     |                     | 0.10      | 0.00              | 99.60           | 0.20      | 0.24      | 1.55           | 2.25      | 95.61        | 0.00      | 0.23         | 1.17 NA   | 0.01      |             | 0.00          | 100.00               | 100.00        | 100.00 100.00   | 99.91              |                     |               |               |               |               | 90.00         | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        |
|                     | BSNL                | 1.62      | 1.80 99.50        | 0.49            |           | 0.30      | 1.91           | 2.17      | 97.98 99.94  | 0.00 0.00 | NA           |           | 0.01 0.00 | 0.01        | 99.57         |                      | 100.00        | 95.00           |                    | 95.38               |               | 100.00        | 100.00        |               |               |               |               |               |               |               |               |               |
| Kolkata             | RJio VIL-Brand Idea | 0.02      | 0.02              | 99.68           | 0.00      | 0.00      | 0.20 0.51      | 0.29 1.20 | 99.48        |           | 0.01         | 0.12 NA   | 0.02      | 0.00 0.00   | 100.00        |                      | 97.65         |                 | 100.00 100.00      | 100.00 100.00       |               |               | 99.57         | 100.00 100.00 | 100.00 100.00 | 100.00 100.00 | 100.00 100.00 | 100.00 100.00 | 100.00 100.00 | 100.00 100.00 | 100.00 100.00 | 100.00 100.00 |
|                     |                     | 0.10      | 0.45              | 99.94           | 0.02      | 0.05      |                |           |              | 0.00      | NA           |           | 0.03      |             | 100.00        |                      | 100.00        | 100.00          |                    | 97.01               |               | 100.00        |               | 83.73         | 98.70         | 100.00        |               |               |               |               |               |               |
|                     | VIL-Brand Vodafone  | 0.33      | 1.90              | 99.25           | 0.36      | 0.67      | 1.21           | 1.86      | 98.52        | 0.00      | 0.11         | 0.15      |           | 0.02        |               | 100.00               | 100.00        |                 |                    |                     | 100.00        | 100.00 100.00 | 100.00 100.00 | 100.00 100.00 | 100.00 100.00 | 100.00 100.00 | 100.00 100.00 | 100.00 100.00 | 100.00 100.00 | 100.00 100.00 | 100.00 100.00 | 100.00 100.00 |
| Madhy               | Airtel              | 0.14      | 0.46              | 99.15           | 0.11      | 0.18      | 1.99           | 2.33 2.14 | 95.03        | 0.00      | 0.09         | 0.16 NA   | 0.01      |             | 0.00 100.00   | 100.00               |               | 100.00          |                    |                     | 100.00        | 96.00 99.59   | 100.00 100.00 | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        |
|                     | BSNL RJio           | 1.19 0.30 | 1.49 1.11         | 98.70 99.62     | 0.35 0.00 | 1.09      | 1.88 0.47 0.58 | 0.00      | 98.02 99.88  | 0.00      | 0.00 0.01    | NA 0.24   | 0.00 0.00 | 0.00 0.00   | 100.00 100.00 | 100.00 100.00        | 0.00 0.00     | 0.00 0.00       | 100.00 100.00      | 99.00 98.50         | 0.00 0.00     | 95.34         | 0.00 0.00     | 0.00 0.00     | 0.00 0.00     | 0.00 0.00     | 0.00 0.00     | 0.00 0.00     | 0.00 0.00     | 100.00        | 100.00 100.00 | 0.00 0.00     |

|          | VIL-Brand Idea            | 0.38      | 1.62                  | 98.91       | 0.49      | 0.61      | 1.96      | 2.92      | 98.37 0.00   |           | 0.46           | 0.48           | 0.04      | 0.01           | 99.91         | 100.00        |               | 100.00           | 99.30         | 100.00        | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                          | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00        | 100.00                  |
|----------|---------------------------|-----------|-----------------------|-------------|-----------|-----------|-----------|-----------|--------------|-----------|----------------|----------------|-----------|----------------|---------------|---------------|---------------|------------------|---------------|---------------|-------------------------|-------------------------|-------------------------|-------------------------|-------------------------|-------------------------|-------------------------|---------------------------------|-------------------------|-------------------------|-------------------------|-------------------------|---------------|-------------------------|
|          | VIL-Brand Vodafone        | 0.28      | 0.45 99.10            |             | 0.65      | 0.79      | 1.93      | 2.86      | 98.91        | 0.00      | 0.15           | 0.28           | 0.08      | 0.02           | 100.00        | 100.00        | 100.00 100.00 |                  | 96.21         | 100.00        | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                          | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00        | 100.00                  |
|          | Airtel                    | 0.29      | 0.88                  | 99.42       | 0.22      | 0.26      | 1.85      | 1.96      | 95.86        | 0.00      | 0.19           | 0.29           | 0.01      | 0.00           | 100.00        | 100.00        | 100.00        | 92.00            |               | 100.00        | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                          | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00        | 100.00                  |
|          | MTNL                      | 0.73      | 1.16                  | 97.51       | 0.45      | 0.53      | 1.80      | 2.84      | 98.16        | 0.00      | NA             | NA             | 0.02      | 0.01           | 100.00        | 100.00        | 100.00 100.00 |                  | 99.69         | 100.00        | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                          | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00        | 100.00                  |
| Mumbai   | RJio                      | 0.20      | 0.63                  | 99.58       | 0.02      | 0.00      | 0.19      | 0.28      | 99.90        | 0.00      | 0.01           | 0.20           | 0.00      | 0.00           | 100.00        | 100.00        | 97.56         |                  | 100.00 99.81  | 100.00        | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                          | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00        | 100.00                  |
|          | VIL-Brand Idea            | 0.09      | 0.17                  | 99.33       | 0.35      | 0.23      | 1.59      | 2.36      | 95.83        | 0.00      | 0.13           | 0.47           | 0.00      | 0.00 100.00    | 100.00        |               | 100.00        | 97.03            | 98.30         | 100.00        | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                          | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00        | 100.00                  |
|          | VIL-Brand Vodafone        | 0.23      | 1.04 98.81            |             | 0.52      | 0.92      | 1.90      | 2.86      | 98.64        | 0.00      | 0.47           | 0.25           | 0.10      | 0.03           | 100.00        | 100.00        | 100.00 100.00 |                  | 92.75         | 100.00        | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                          | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00        | 100.00                  |
|          | Airtel                    | 0.60      | 1.68                  | 96.65       | 0.49      | 0.47      | 1.80      | 2.10      | 97.87        | 0.00      | 0.26           | 0.41           | 0.01      | 0.00           | 100.00        | 100.00        | 100.00        | 100.00           | 89.00         | 100.00        | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                          | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00        | 100.00                  |
|          | BSNL                      | 1.84      | 1.95                  | 98.14       | 0.96      | 1.88      | 1.90      | 2.58      | 98.00        | 0.00      | 0.00           | 0.00           | 0.05      | 0.05           | 100.00        |               | 100.00        | 100.00 95.00     | 96.30         | 100.00        | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                          | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00        | 100.00                  |
|          | RJio                      | 0.90      | 1.30                  | 99.55       | 0.01      | 0.00      | 0.68      | 0.95      | 99.88        | 0.00      | 0.01           | 0.24           | 0.00      | 0.00 100.00    |               | 100.00        | 100.00        | 97.17            | 99.68         | 100.00        | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                          | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00        | 100.00                  |
|          | VIL-Brand Idea            | 0.17      | 0.60 98.09            | 0.55        |           | 1.72      | 1.89      | 2.33      | 97.95        | 0.00      | 0.31           | 0.31           | 0.00      | 0.00           | 100.00        | 100.00        | 100.00        | 97.38            |               |               |                         |                         |                         |                         |                         | 100.0                   |                         |                                 |                         | 100.00                  | 100.00                  | 100.00                  | 100.00        |                         |
|          | VIL-Brand Vodafone        | 0.17      | 0.60 98.09            |             | 0.55      | 1.72      | 1.89      | 2.33      | 97.95        | 0.00      | 0.31           | 0.31           | 0.00      | 100.00         | 100.00        |               | 100.00        | 100.00           |               |               | 100.0                   | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                          | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00        | 100.00                  |
|          | Airtel                    | 0.25      | 0.22                  | 98.93       | 0.15      | 0.56      | 1.65      | 1.89      | 97.88        | 0.00      | 0.09           | 0.16           | 0.01      | 0.02 0.00      | 100.00        |               |               | 100.00           | 100.00        |               | 100.00                  | 90.00                   | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                          | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00        | 100.00                  |
|          | RJio                      | 0.16      | 0.25 99.59            |             | 0.01      | 0.00      | 0.34      | 0.43      | 99.91        | 0.00      | 0.01           | 0.18           | 0.00      | 0.00 100.00    | 100.00        | 100.00        | 97.73         |                  |               |               |                         |                         |                         |                         | 99.61                   | 100.00                  | 100.00                  | 100.00                          | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00        |                         |
| Odisha   | VIL-Brand Idea            | 0.29      | 0.84                  | 99.16       | 0.34      | 0.82      | 1.89      | 2.78      | 98.45        | 0.00      | 0.21           | 0.41           | 0.03      | 0.01           | 100.00        | 100.00        | 100.00        | 97.00            | 99.86         | 100.00        | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                          | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00        | 100.00                  |
|          | BSNL                      | 0.74      | 1.98                  | 98.32       | 0.54      | 0.89      | 1.91      | 2.85      | 96.45        | 0.00      | 0.00           | 0.00           | 0.00      | 0.00           | 100.00        | 100.00        |               | 100.00           | 98.00         |               |                         |                         |                         | 97.96                   |                         |                         |                         | 100.00                          | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00        |                         |
| Punjab   | VIL-Brand Vodafone Airtel | 0.29      | 0.84 0.12             | 99.16 99.72 | 0.34 0.11 | 0.82 0.12 | 1.89 1.23 | 2.78 1.52 | 98.45 98.88  | 0.00 0.00 | 0.21 0.15      | 0.41 0.45      | 0.02      | 0.03 0.00      | 0.04          | 100.00 100.00 | 100.00        | 100.00           | 100.00 100.00 | 98.71         |                         | 89.00                   |                         | 100.00                  |                         | 97.60                   |                         | 100.00                          | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00        |                         |
|          | BSNL                      | 0.05 0.34 | 1.53                  | 98.81       | 0.19      | 0.06      | 1.80      | 2.17      | 98.02        | 0.00      | 0.00           | 0.01           | 0.00      | 0.00           |               | 100.00        |               | 100.00           |               |               | 100.00                  | 100.00                  | 99.90                   | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                          | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00        |                         |
|          | RJio                      | 0.08      | 0.24                  | 99.54       | 0.00      | 0.00      | 0.22      | 0.32      | 99.94        | 0.00      | 0.00           | 0.12           | 0.00      | 0.00           | 100.00        |               |               |                  |               | 100.00        | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                          | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00        | 100.00                  |
|          | VIL-Brand Idea            | 0.11      | 0.67 99.66            |             | 0.20      | 0.04      | 1.25      | 1.92      | 99.40        | 0.00      | 0.11           | 0.41           | 0.06      | 0.01           |               |               | 100.00 100.00 | 100.00 100.00    |               | 100.00        | 98.30 99.85 99.84 96.63 | 98.30 99.85 99.84 96.63 | 98.30 99.85 99.84 96.63 | 98.30 99.85 99.84 96.63 | 98.30 99.85 99.84 96.63 | 98.30 99.85 99.84 96.63 | 98.30 99.85 99.84 96.63 | 98.30 99.85 99.84 96.63         | 98.30 99.85 99.84 96.63 | 98.30 99.85 99.84 96.63 | 98.30 99.85 99.84 96.63 | 98.30 99.85 99.84 96.63 | 100.00        | 98.30 99.85 99.84 96.63 |
|          | VIL-Brand Vodafone        | 0.11      | 0.67                  | 99.66       | 0.20      | 0.04      | 1.25      | 1.92      | 99.40        | 0.00      | 0.11           | 0.41           | 0.02      | 0.01           | 100.00        | 100.00        |               |                  | 100.00        | 92.81 100.00  | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                          | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00        | 100.00                  |
| Rajasth  | Airtel BSNL               | 0.16 1.25 | 0.52 98.73 1.54 98.72 | 0.29        | 0.67      | 0.51 1.28 | 1.85 1.70 | 2.30 2.33 | 98.02 98.52  | 0.00 0.00 | 0.35 0.00 0.00 | 0.37 0.00 0.11 | 0.03 0.00 | 0.02 0.00 0.01 | 100.00        |               | 100.00 100.00 | 99.15            | 100.00 100.00 | 100.00 100.00 | 100.00 100.00           | 100.00 100.00           | 100.00 100.00           | 100.00 100.00           | 100.00 100.00           | 100.00 100.00           | 100.00 100.00           | 100.00 100.00                   | 100.00 100.00           | 100.00 100.00           | 100.00 100.00           | 100.00 100.00           | 100.00 100.00 | 100.00 100.00           |
|          | RJio                      | 0.20      | 0.88                  | 99.54       |           | 0.67      | 0.50      | 0.54      | 99.95        | 0.00      | 0.18           |                | 0.07      |                |               |               | 100.00        | 98.32            | 99.52         |               |                         | 100.00 100.00           | 100.00 100.00           | 100.00 100.00           | 100.00 100.00           | 100.00 100.00           | 100.00 100.00           | 100.00 100.00                   | 100.00 100.00           | 100.00 100.00           | 100.00 100.00           | 100.00 100.00           | 100.00 100.00 | 100.00 100.00           |
|          | VIL-Brand Idea            |           | 1.66                  | 99.09       | 0.00      | 0.00      | 1.32      | 1.82      | 99.58        | 0.00      |                | 0.51           |           | 0.00           | 100.00        | 100.00        | 98.04         | 100.00           |               | 100.00        |                         |                         |                         |                         |                         |                         |                         |                                 |                         |                         |                         |                         |               |                         |
|          | VIL-Brand Vodafone        | 0.73      | 1.06                  | 98.41       | 0.29      | 1.56      | 1.88      | 2.84      | 97.33        | 0.00      | 0.24           | 0.25           | 0.03      | 0.01           | 100.00        | 100.00        |               | 93.73            |               | 100.00        | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                          | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00        | 100.00                  |
|          | Airtel                    | 0.20 0.04 | 0.19                  | 99.46       | 0.35 0.15 | 0.19      | 1.22      | 1.61      | 95.69        | 0.00      | 0.19           | 0.21           | 0.01      | 0.06 0.00      | 100.00 100.00 | 100.00        | 100.00 100.00 | 100.00           | 100.00        | 100.00        | 100.00 100.00           | 100.00 100.00           | 100.00 100.00           | 100.00 100.00           | 100.00 100.00           | 100.00 100.00           | 100.00 100.00           | 100.00 100.00                   | 100.00 100.00           | 100.00 100.00           | 100.00 100.00           | 100.00 100.00           | 100.00 100.00 | 100.00 100.00           |
|          | BSNL                      | 0.69      | 99.04                 |             | 0.19      | 0.59      | 1.97      | 2.86      | 97.38        | 0.00      | 0.00           | 0.00           | 0.00      | 100.00         |               | 100.00        | 100.00        | 100.00           | 100.00        | 82.00 95.01   |                         | 100.00 100.00           | 100.00 100.00           | 100.00 100.00           | 100.00 100.00           | 100.00 100.00           | 100.00 100.00           | 100.00 100.00                   | 100.00 100.00           | 100.00 100.00           | 100.00 100.00           | 100.00 100.00           | 100.00        | 100.00 100.00           |
|          | RJio                      | 0.04      | 1.54 0.05             | 99.64       | 0.00      | 0.00      | 0.23      | 0.33      | 99.93        | 0.00      | 0.01           | 0.13           | 0.00      | 0.00 0.00      | 100.00        | 100.00        | 100.00        | 97.42            |               |               | 99.68                   | 100.00                  |                         |                         |                         |                         |                         |                                 |                         |                         |                         |                         | 100.00        |                         |
|          | VIL-Brand Idea            | 0.10      | 0.29                  | 99.95 0.06  | 0.05      |           | 0.81      | 1.43      | 99.26        | 0.00      | 0.10           | 0.15           | 0.01      | 0.00           | 100.00        | 100.00        | 98.23         | 100.00 99.35     | 100.00        |               |                         |                         |                         |                         |                         |                         |                         |                                 |                         |                         |                         |                         | 100.00        |                         |
|          | VIL-Brand Vodafone        | 0.16      | 0.57 98.98            | 0.71        | 0.94      | 1.20      |           | 1.74      | 98.89        | 0.00      | 0.09           | 0.13           | 0.08      | 0.02           | 100.00        |               |               | 100.00           |               | 98.40         |                         |                         |                         |                         |                         |                         |                         |                                 |                         |                         |                         |                         |               |                         |
|          | Airtel                    | 0.55      | 1.18 96.85            |             | 0.45      | 1.07      | 1.67      | 2.15      | 96.81        | 0.00      | 0.20           | 0.55           | 0.01      | 0.00           | 100.00        | 100.00        | 100.00 100.00 | 100.00           |               |               | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 92.00                   | 100.00                  | 100.00                  | 100.00                          | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00        | 100.00                  |
|          | BSNL                      | 1.95      | 1.98                  | 97.06       | 0.93      | 1.40      | 1.82      | 2.22      | 95.89        | 0.00      | NA             | NA             | 0.09      | 0.08           | 98.90         | 100.00        | 97.00         |                  |               |               |                         |                         | 100.00                  | 95.81                   | 100.00                  | 100.00                  | 100.00                  | 100.00                          | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00        |                         |
| Pradesh- | RJio                      | 0.38      | 1.49                  | 99.46       | 0.00      | 0.00      | 0.51      | 0.62      | 99.87        | 0.00      | 0.01           | 0.26           | 0.00      | 0.00           | 100.00        | 100.00        | 100.00        | 97.83            | 95.50         |               |                         | 100.00                  |                         | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                          | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00        | 100.00                  |
| East     | VIL-Brand Idea Vodafone   | 0.48      | 1.60 99.25            | 0.88        | 0.70      | 1.86      |           | 2.94      | 98.72        | 0.00      | 0.06           | 0.21           | 0.02      | 100.00 100.00  | 100.00        | 100.00        | 99.62         | 99.19            |               |               |                         |                         |                         | 100.00                  |                         |                         |                         |                                 |                         |                         |                         |                         | 100.00        |                         |
|          | VIL-Brand                 | 1.09      | 0.47 95.94            |             | 0.98      | 1.95      | 1.96      | 2.94      | 98.21        | 0.00      | 0.13           | 0.19           | 0.06      |                | 0.01 0.01     | 100.00        |               |                  |               |               |                         |                         |                         |                         |                         |                         |                         |                                 |                         |                         |                         |                         |               |                         |
|          |                           | 0.55      | 0.81 99.64            | 0.22        |           | 0.10      | 1.67      | 2.13      | 99.44        | 0.00      | 0.15           | 0.15           |           |                | 100.00        | 100.00        |               |                  |               |               | 100.00                  |                         | 89.84                   |                         | 96.94                   | 100.00                  | 100.00                  | 100.00                          | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00        |                         |
|          | Airtel                    | 0.30      | 99.52                 |             |           | 0.00      |           |           | 99.93        | 0.00      |                |                |           | 0.02           | 0.00          | 0.00          | 100.00        | 100.00           | 100.00        |               |                         |                         | 100.00                  |                         |                         |                         |                         | 98.00                           |                         | 100.00                  | 100.00                  | 100.00 100.00           | 100.00 100.00 |                         |
| Pradesh  | RJio                      | 1.73      | 1.40 1.80 97.06       |             | 0.00 0.75 | 1.03      | 0.49      | 0.58      | 96.64        | 0.00      | 0.01 NA        | 0.14           | 0.00 0.00 |                | 100.00        | 100.00        | 100.00        |                  |               | 98.37         |                         |                         |                         | 97.67                   | 97.35                   | 100.00                  | 100.00                  | 100.00                          | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00        |                         |
|          | BSNL VIL-Brand Idea       | 0.35      | 97.06                 | 0.95        | 2.76      |           | 1.79 1.72 | 2.01 2.92 | 96.99        | 0.00      | 0.13           | 0.33           | 0.05      |                | 100.00        | 100.00        | 100.00        |                  | NA            |               | 0.00 0.00               | 100.00                  | 100.00                  | 100.00                  |                         | 100.00                  |                         | 97.95 93.30 100.00 89.00 100.00 | 100.00 100.00           | 99.45                   |                         |                         | 100.00        |                         |
|          | VIL-Brand Vodafone Airtel | 0.41 0.32 | 1.50 1.91 0.06        | 97.65 98.91 | 0.96 0.32 | 1.95      | 1.97 1.86 | 2.74 2.94 | 96.58 97.41  | 0.00      | 0.47           | 0.36 0.40      | 0.54      | 0.02 0.01 0.00 | 100.00        | 100.00        | 100.00        | 0.00 0.18 100.00 | 0.05          |               | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00                          | 100.00                  | 100.00                  | 100.00                  | 100.00                  | 100.00        | 100.00                  |

Note: NA= Not applicable

Annexure-II Annexure referred to in reply of para (a) & (b) of Lok Sabha Unstarred Question No. 505 to be answered on 20th November, 2019 raised by Hon'ble Members of Parliament ShrimatiMahuaMoitra regarding 'Quality of Telecom Services'

| Performance Monitoring Report on Quality of Service of Cellular Mobile Service Providers for quarter ending, September, 2018   | Performance Monitoring Report on Quality of Service of Cellular Mobile Service Providers for quarter ending, September, 2018                                                                                                         | Performance Monitoring Report on Quality of Service of Cellular Mobile Service Providers for quarter ending, September, 2018                                                                                                         | Performance Monitoring Report on Quality of Service of Cellular Mobile Service Providers for quarter ending, September, 2018                                                                                                         | Performance Monitoring Report on Quality of Service of Cellular Mobile Service Providers for quarter ending, September, 2018                                                                                                         | Performance Monitoring Report on Quality of Service of Cellular Mobile Service Providers for quarter ending, September, 2018                                                                                                         | Performance Monitoring Report on Quality of Service of Cellular Mobile Service Providers for quarter ending, September, 2018                                                                                                         | Performance Monitoring Report on Quality of Service of Cellular Mobile Service Providers for quarter ending, September, 2018                                                                                                         | Performance Monitoring Report on Quality of Service of Cellular Mobile Service Providers for quarter ending, September, 2018                                                                                                         | Performance Monitoring Report on Quality of Service of Cellular Mobile Service Providers for quarter ending, September, 2018                                                                                                         | Performance Monitoring Report on Quality of Service of Cellular Mobile Service Providers for quarter ending, September, 2018                                                                                                         | Performance Monitoring Report on Quality of Service of Cellular Mobile Service Providers for quarter ending, September, 2018                                                                                                         | Performance Monitoring Report on Quality of Service of Cellular Mobile Service Providers for quarter ending, September, 2018                                                                                                         | Performance Monitoring Report on Quality of Service of Cellular Mobile Service Providers for quarter ending, September, 2018                                                                                                         | Performance Monitoring Report on Quality of Service of Cellular Mobile Service Providers for quarter ending, September, 2018                                                                                                         | Performance Monitoring Report on Quality of Service of Cellular Mobile Service Providers for quarter ending, September, 2018                                                                                                         | Performance Monitoring Report on Quality of Service of Cellular Mobile Service Providers for quarter ending, September, 2018                                                                                                         | Performance Monitoring Report on Quality of Service of Cellular Mobile Service Providers for quarter ending, September, 2018                                                                                                         | Performance Monitoring Report on Quality of Service of Cellular Mobile Service Providers for quarter ending, September, 2018                                                                                                         | Performance Monitoring Report on Quality of Service of Cellular Mobile Service Providers for quarter ending, September, 2018                                                                                                         |
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| Name of Service Area                                                                                                           | Name of Service Provider                                                                                                                                                                                                             | Network Related Parameters                                                                                                                                                                                                           | Network Related Parameters                                                                                                                                                                                                           | Network Related Parameters                                                                                                                                                                                                           | Network Related Parameters                                                                                                                                                                                                           | Network Related Parameters                                                                                                                                                                                                           | Network Related Parameters                                                                                                                                                                                                           | Network Related Parameters                                                                                                                                                                                                           | Network Related Parameters                                                                                                                                                                                                           | Network Related Parameters                                                                                                                                                                                                           | Customer Servcice Quality Parameters                                                                                                                                                                                                 | Customer Servcice Quality Parameters                                                                                                                                                                                                 | Customer Servcice Quality Parameters                                                                                                                                                                                                 | Customer Servcice Quality Parameters                                                                                                                                                                                                 | Customer Servcice Quality Parameters                                                                                                                                                                                                 | Customer Servcice Quality Parameters                                                                                                                                                                                                 | Customer Servcice Quality Parameters                                                                                                                                                                                                 | Customer Servcice Quality Parameters                                                                                                                                                                                                 | Customer Servcice Quality Parameters                                                                                                                                                                                                 |
| Name of Service Area                                                                                                           | Name of Service Provider                                                                                                                                                                                                             | Network Availability                                                                                                                                                                                                                 | Network Availability                                                                                                                                                                                                                 | Connection Establishment (Accessibility)                                                                                                                                                                                             | Connection Establishment (Accessibility)                                                                                                                                                                                             | Connection Establishment (Accessibility)                                                                                                                                                                                             | Connection Maintenance (Retainability)                                                                                                                                                                                               | Connection Maintenance (Retainability)                                                                                                                                                                                               | Connection Maintenance (Retainability)                                                                                                                                                                                               | POI                                                                                                                                                                                                                                  | Metering and billing                                                                                                                                                                                                                 | Metering and billing                                                                                                                                                                                                                 | Metering and billing                                                                                                                                                                                                                 | Metering and billing                                                                                                                                                                                                                 | Response time to the customer for assistance                                                                                                                                                                                         | Response time to the customer for assistance                                                                                                                                                                                         | Termination / closure of service                                                                                                                                                                                                     | Termination / closure of service                                                                                                                                                                                                     | Termination / closure of service                                                                                                                                                                                                     |
| Name of Service Area                                                                                                           | Name of Service Provider                                                                                                                                                                                                             | BS Accumula-ted down-time (not available for service) (%age)                                                                                                                                                                         | Worst affected BSs due to down-time (%age)                                                                                                                                                                                           | Call Set-up Success Rate and Session Establishment Success Rate for Circuit Switched Voice or VoLTE as applicable(within licensee's own network)                                                                                     | SDCCH/ Paging Channel Congestion/ RRC Congestion (%age)                                                                                                                                                                              | TCH, RAB and E-RAB Congestion (%age)                                                                                                                                                                                                 | Network QoS DCR Spatial Distribution Measure [Network_ QSD(90,90)]                                                                                                                                                                   | Network QoS DCRTemporal Distribution Measure [Network_ QTD(97,90)]                                                                                                                                                                   | Connections with good voice quality, Circuit Switched Voice Quality and VoLTE quality                                                                                                                                                | Point of Interconnection (POI) Congestion (No. of POIs not meeting the benchmark) (Averaged over a period of quarter                                                                                                                 | ) Metering and billing credibility - post paid                                                                                                                                                                                       | Metering and billing credibility - pre paid                                                                                                                                                                                          | Resolution of billing/charging                                                                                                                                                                                                       | complaints Period of applying credit/ waiver/ 6                                                                                                                                                                                      | adjustment to customer's account from the date of resolution of complaints                                                                                                                                                           | Accessibility of call centre/ customer care                                                                                                                                                                                          | Percentage of calls answered by the operators (voice to voice) within 90 seconds                                                                                                                                                     | %age requests for Termination / Closure of service complied within 7 days                                                                                                                                                            | Time taken for refund of deposits after closures                                                                                                                                                                                     |
|                                                                                                                                |                                                                                                                                                                                                                                      | ≤ 2%                                                                                                                                                                                                                                 | ≤ 2%                                                                                                                                                                                                                                 | ≥ 95%                                                                                                                                                                                                                                | ≤ 1%                                                                                                                                                                                                                                 | ≤ 2%                                                                                                                                                                                                                                 | ≤ 2%                                                                                                                                                                                                                                 | ≤ 3%                                                                                                                                                                                                                                 | ≥ 95%                                                                                                                                                                                                                                | ≤ 0.5%                                                                                                                                                                                                                               | ≤ 0.1%                                                                                                                                                                                                                               | ≤ 0.1%                                                                                                                                                                                                                               | 98% within 4 weeks                                                                                                                                                                                                                   | 100% within weeks                                                                                                                                                                                                                    | within 1 week of resolution of complaint                                                                                                                                                                                             | ≥ 95%                                                                                                                                                                                                                                | ≥ 95% 100%                                                                                                                                                                                                                           | within 7 days                                                                                                                                                                                                                        | 100% within 60 days                                                                                                                                                                                                                  |
|                                                                                                                                | The achievement of benchmark against each parameter is to be averaged over a period of one quarter for 2G, 3G and 4G VoLTE Services (combined) as per the measurement methodology explained in Explanatory Memorandum to regulations | The achievement of benchmark against each parameter is to be averaged over a period of one quarter for 2G, 3G and 4G VoLTE Services (combined) as per the measurement methodology explained in Explanatory Memorandum to regulations | The achievement of benchmark against each parameter is to be averaged over a period of one quarter for 2G, 3G and 4G VoLTE Services (combined) as per the measurement methodology explained in Explanatory Memorandum to regulations | The achievement of benchmark against each parameter is to be averaged over a period of one quarter for 2G, 3G and 4G VoLTE Services (combined) as per the measurement methodology explained in Explanatory Memorandum to regulations | The achievement of benchmark against each parameter is to be averaged over a period of one quarter for 2G, 3G and 4G VoLTE Services (combined) as per the measurement methodology explained in Explanatory Memorandum to regulations | The achievement of benchmark against each parameter is to be averaged over a period of one quarter for 2G, 3G and 4G VoLTE Services (combined) as per the measurement methodology explained in Explanatory Memorandum to regulations | The achievement of benchmark against each parameter is to be averaged over a period of one quarter for 2G, 3G and 4G VoLTE Services (combined) as per the measurement methodology explained in Explanatory Memorandum to regulations | The achievement of benchmark against each parameter is to be averaged over a period of one quarter for 2G, 3G and 4G VoLTE Services (combined) as per the measurement methodology explained in Explanatory Memorandum to regulations | The achievement of benchmark against each parameter is to be averaged over a period of one quarter for 2G, 3G and 4G VoLTE Services (combined) as per the measurement methodology explained in Explanatory Memorandum to regulations | The achievement of benchmark against each parameter is to be averaged over a period of one quarter for 2G, 3G and 4G VoLTE Services (combined) as per the measurement methodology explained in Explanatory Memorandum to regulations | The achievement of benchmark against each parameter is to be averaged over a period of one quarter for 2G, 3G and 4G VoLTE Services (combined) as per the measurement methodology explained in Explanatory Memorandum to regulations | The achievement of benchmark against each parameter is to be averaged over a period of one quarter for 2G, 3G and 4G VoLTE Services (combined) as per the measurement methodology explained in Explanatory Memorandum to regulations | The achievement of benchmark against each parameter is to be averaged over a period of one quarter for 2G, 3G and 4G VoLTE Services (combined) as per the measurement methodology explained in Explanatory Memorandum to regulations | The achievement of benchmark against each parameter is to be averaged over a period of one quarter for 2G, 3G and 4G VoLTE Services (combined) as per the measurement methodology explained in Explanatory Memorandum to regulations | The achievement of benchmark against each parameter is to be averaged over a period of one quarter for 2G, 3G and 4G VoLTE Services (combined) as per the measurement methodology explained in Explanatory Memorandum to regulations | The achievement of benchmark against each parameter is to be averaged over a period of one quarter for 2G, 3G and 4G VoLTE Services (combined) as per the measurement methodology explained in Explanatory Memorandum to regulations | The achievement of benchmark against each parameter is to be averaged over a period of one quarter for 2G, 3G and 4G VoLTE Services (combined) as per the measurement methodology explained in Explanatory Memorandum to regulations | The achievement of benchmark against each parameter is to be averaged over a period of one quarter for 2G, 3G and 4G VoLTE Services (combined) as per the measurement methodology explained in Explanatory Memorandum to regulations | The achievement of benchmark against each parameter is to be averaged over a period of one quarter for 2G, 3G and 4G VoLTE Services (combined) as per the measurement methodology explained in Explanatory Memorandum to regulations |
| Andhra Pradesh                                                                                                                 | Airtel                                                                                                                                                                                                                               | 0.16                                                                                                                                                                                                                                 | 0.46                                                                                                                                                                                                                                 | 97.87                                                                                                                                                                                                                                | 0.33                                                                                                                                                                                                                                 | 0.71                                                                                                                                                                                                                                 | 1.69                                                                                                                                                                                                                                 | 2.33                                                                                                                                                                                                                                 | 96.37                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                    | 0.01                                                                                                                                                                                                                                 | 0.02                                                                                                                                                                                                                                 | 100.00                                                                                                                                                                                                                               | 100.00                                                                                                                                                                                                                               | 100.00                                                                                                                                                                                                                               | 100.00                                                                                                                                                                                                                               |                                                                                                                                                                                                                                      | 100.00                                                                                                                                                                                                                               | 100.00                                                                                                                                                                                                                               |
| Andhra Pradesh                                                                                                                 | BSNL                                                                                                                                                                                                                                 | 0.92                                                                                                                                                                                                                                 | 1.17                                                                                                                                                                                                                                 | 98.15                                                                                                                                                                                                                                | 0.63                                                                                                                                                                                                                                 | 1.36                                                                                                                                                                                                                                 | 1.85                                                                                                                                                                                                                                 | 1.96                                                                                                                                                                                                                                 | 99.42                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                    | 0.00                                                                                                                                                                                                                                 | 0.00                                                                                                                                                                                                                                 | 100.00                                                                                                                                                                                                                               | 100.00                                                                                                                                                                                                                               | 100.00                                                                                                                                                                                                                               | 97.00                                                                                                                                                                                                                                | 95.00 98.00                                                                                                                                                                                                                          | 100.00                                                                                                                                                                                                                               | 100.00                                                                                                                                                                                                                               |
| Andhra Pradesh                                                                                                                 | Idea                                                                                                                                                                                                                                 | 0.04                                                                                                                                                                                                                                 | 0.00                                                                                                                                                                                                                                 | 98.86                                                                                                                                                                                                                                | 0.37                                                                                                                                                                                                                                 | 0.75                                                                                                                                                                                                                                 | 1.84                                                                                                                                                                                                                                 | 2.17                                                                                                                                                                                                                                 | 99.35                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                    | 0.01                                                                                                                                                                                                                                 | 0.00                                                                                                                                                                                                                                 | 99.94                                                                                                                                                                                                                                | 100.00                                                                                                                                                                                                                               | 100.00                                                                                                                                                                                                                               | 98.69                                                                                                                                                                                                                                | 98.43                                                                                                                                                                                                                                | 100.00                                                                                                                                                                                                                               | 100.00                                                                                                                                                                                                                               |
| Andhra Pradesh                                                                                                                 | RJio                                                                                                                                                                                                                                 | 0.06                                                                                                                                                                                                                                 | 0.12                                                                                                                                                                                                                                 | 99.60                                                                                                                                                                                                                                | 0.00                                                                                                                                                                                                                                 | 0.00                                                                                                                                                                                                                                 | 0.35                                                                                                                                                                                                                                 | 0.43                                                                                                                                                                                                                                 | 99.91                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                    | 0.00                                                                                                                                                                                                                                 | 0.00                                                                                                                                                                                                                                 | 100.00                                                                                                                                                                                                                               | 100.00                                                                                                                                                                                                                               | 100.00                                                                                                                                                                                                                               | 96.92                                                                                                                                                                                                                                | 99.10                                                                                                                                                                                                                                | 100.00                                                                                                                                                                                                                               | 100.00                                                                                                                                                                                                                               |
| Andhra Pradesh                                                                                                                 | TATA                                                                                                                                                                                                                                 | 0.34                                                                                                                                                                                                                                 | 0.33                                                                                                                                                                                                                                 | 99.49                                                                                                                                                                                                                                | 0.15                                                                                                                                                                                                                                 | 0.04                                                                                                                                                                                                                                 | 0.00                                                                                                                                                                                                                                 | 1.11                                                                                                                                                                                                                                 | 98.75                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                    | 0.00                                                                                                                                                                                                                                 | 0.00                                                                                                                                                                                                                                 | 100.00                                                                                                                                                                                                                               | 100.00                                                                                                                                                                                                                               | 100.00                                                                                                                                                                                                                               | 97.44                                                                                                                                                                                                                                | 83.98                                                                                                                                                                                                                                | 100.00                                                                                                                                                                                                                               | 100.00                                                                                                                                                                                                                               |
| Andhra Pradesh                                                                                                                 | Vodafone                                                                                                                                                                                                                             | 0.07                                                                                                                                                                                                                                 | 0.24                                                                                                                                                                                                                                 | 99.92                                                                                                                                                                                                                                |                                                                                                                                                                                                                                      | 0.08                                                                                                                                                                                                                                 | 1.51                                                                                                                                                                                                                                 | 1.81                                                                                                                                                                                                                                 | 99.16                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                    | 0.13                                                                                                                                                                                                                                 | 0.02                                                                                                                                                                                                                                 | 100.00                                                                                                                                                                                                                               | 100.00                                                                                                                                                                                                                               | 100.00                                                                                                                                                                                                                               | 100.00                                                                                                                                                                                                                               | 97.32                                                                                                                                                                                                                                | 100.00                                                                                                                                                                                                                               | 100.00                                                                                                                                                                                                                               |
| Assam                                                                                                                          | Airtel                                                                                                                                                                                                                               |                                                                                                                                                                                                                                      | 1.19                                                                                                                                                                                                                                 | 97.81                                                                                                                                                                                                                                | 0.07 0.42                                                                                                                                                                                                                            |                                                                                                                                                                                                                                      | 1.72                                                                                                                                                                                                                                 | 2.11                                                                                                                                                                                                                                 | 98.96                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                    | 0.01                                                                                                                                                                                                                                 | 0.00                                                                                                                                                                                                                                 |                                                                                                                                                                                                                                      |                                                                                                                                                                                                                                      |                                                                                                                                                                                                                                      | 100.00                                                                                                                                                                                                                               |                                                                                                                                                                                                                                      |                                                                                                                                                                                                                                      |                                                                                                                                                                                                                                      |
| Assam                                                                                                                          | BSNL                                                                                                                                                                                                                                 | 0.73 1.97                                                                                                                                                                                                                            | 1.94                                                                                                                                                                                                                                 | 98.18                                                                                                                                                                                                                                | 0.82                                                                                                                                                                                                                                 | 0.57 1.82                                                                                                                                                                                                                            | 1.69                                                                                                                                                                                                                                 | 2.71                                                                                                                                                                                                                                 | 96.80                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                    | 0.01                                                                                                                                                                                                                                 | 0.00                                                                                                                                                                                                                                 | 100.00 100.00                                                                                                                                                                                                                        | 100.00 100.00                                                                                                                                                                                                                        | 100.00 100.00                                                                                                                                                                                                                        | 97.00                                                                                                                                                                                                                                | 99.00 98.57                                                                                                                                                                                                                          | 100.00 100.00                                                                                                                                                                                                                        | 100.00                                                                                                                                                                                                                               |
| Assam                                                                                                                          | Idea                                                                                                                                                                                                                                 | 0.73                                                                                                                                                                                                                                 | 0.24                                                                                                                                                                                                                                 | 98.76                                                                                                                                                                                                                                |                                                                                                                                                                                                                                      | 0.54                                                                                                                                                                                                                                 | 2.16                                                                                                                                                                                                                                 | 3.51                                                                                                                                                                                                                                 | 95.71                                                                                                                                                                                                                                |                                                                                                                                                                                                                                      |                                                                                                                                                                                                                                      |                                                                                                                                                                                                                                      | 100.00                                                                                                                                                                                                                               | 100.00                                                                                                                                                                                                                               | 100.00                                                                                                                                                                                                                               | 97.84                                                                                                                                                                                                                                | 97.77                                                                                                                                                                                                                                | 99.02                                                                                                                                                                                                                                | 100.00 59.11                                                                                                                                                                                                                         |
| Assam                                                                                                                          | RJio                                                                                                                                                                                                                                 | 0.50                                                                                                                                                                                                                                 | 1.59                                                                                                                                                                                                                                 | 99.55                                                                                                                                                                                                                                | 0.32 0.00                                                                                                                                                                                                                            | 0.00                                                                                                                                                                                                                                 |                                                                                                                                                                                                                                      | 0.64                                                                                                                                                                                                                                 | 99.86                                                                                                                                                                                                                                | 0 0                                                                                                                                                                                                                                  | 0.06 0.00                                                                                                                                                                                                                            | 0.01 0.00                                                                                                                                                                                                                            | 100.00                                                                                                                                                                                                                               | 100.00                                                                                                                                                                                                                               | 100.00                                                                                                                                                                                                                               | 96.97                                                                                                                                                                                                                                | 97.52                                                                                                                                                                                                                                | 100.00                                                                                                                                                                                                                               | 100.00                                                                                                                                                                                                                               |
| Assam                                                                                                                          | Vodafone                                                                                                                                                                                                                             | 0.80                                                                                                                                                                                                                                 | 0.78                                                                                                                                                                                                                                 | 98.84                                                                                                                                                                                                                                | 0.21                                                                                                                                                                                                                                 | 1.10                                                                                                                                                                                                                                 | 0.55 1.99                                                                                                                                                                                                                            | 2.54                                                                                                                                                                                                                                 | 97.89                                                                                                                                                                                                                                | 0                                                                                                                                                                                                                                    | 0.03                                                                                                                                                                                                                                 | 0.03                                                                                                                                                                                                                                 | 100.00                                                                                                                                                                                                                               | 100.00                                                                                                                                                                                                                               | 100.00                                                                                                                                                                                                                               | 100.00                                                                                                                                                                                                                               | 100.00                                                                                                                                                                                                                               | 100.00                                                                                                                                                                                                                               | 100.00                                                                                                                                                                                                                               |
| Assam                                                                                                                          |                                                                                                                                                                                                                                      |                                                                                                                                                                                                                                      |                                                                                                                                                                                                                                      |                                                                                                                                                                                                                                      |                                                                                                                                                                                                                                      |                                                                                                                                                                                                                                      |                                                                                                                                                                                                                                      |                                                                                                                                                                                                                                      |                                                                                                                                                                                                                                      | 0                                                                                                                                                                                                                                    | 0.01                                                                                                                                                                                                                                 |                                                                                                                                                                                                                                      |                                                                                                                                                                                                                                      | 100.00                                                                                                                                                                                                                               | 100.00                                                                                                                                                                                                                               |                                                                                                                                                                                                                                      | 97.00                                                                                                                                                                                                                                |                                                                                                                                                                                                                                      |                                                                                                                                                                                                                                      |
| Bihar                                                                                                                          | Airtel                                                                                                                                                                                                                               | 0.16                                                                                                                                                                                                                                 | 0.89                                                                                                                                                                                                                                 | 97.64                                                                                                                                                                                                                                | 0.72                                                                                                                                                                                                                                 | 1.04                                                                                                                                                                                                                                 | 1.80                                                                                                                                                                                                                                 | 1.99                                                                                                                                                                                                                                 | 96.93                                                                                                                                                                                                                                |                                                                                                                                                                                                                                      |                                                                                                                                                                                                                                      | 0.01                                                                                                                                                                                                                                 | 100.00                                                                                                                                                                                                                               |                                                                                                                                                                                                                                      | 94.00                                                                                                                                                                                                                                |                                                                                                                                                                                                                                      |                                                                                                                                                                                                                                      | 100.00                                                                                                                                                                                                                               | 100.00                                                                                                                                                                                                                               |

|                  | BSNL     | 1.73   | 1.83   | 95.66   | 0.39      | 0.50   | 1.97   | 2.87   | 97.15   | 0   | 0.04   | 0.00        | 99.35         |               | 100.00 100.00   | 98.00        | 98.69        | 100.00   | 100.00   |
|------------------|----------|--------|--------|---------|-----------|--------|--------|--------|---------|-----|--------|-------------|---------------|---------------|-----------------|--------------|--------------|----------|----------|
|                  | Idea     | 0.82   | 1.37   | 98.12   | 0.98      | 1.41   | 1.85   | 2.42   | 99.45   | 0   | 0.01   | 0.00        | 100.00        | 100.00        | 100.00          | 96.36        | 99.04        | 100.00   | 100.00   |
|                  | RJio     | 0.37   | 1.58   | 99.46   | 0.00      | 0.01   | 0.61   | 0.75   | 99.87   | 0   | 0.00   | 0.00        | 100.00        | 100.00        | 100.00          | 97.15        | 96.73        | 100.00   | 100.00   |
|                  | TATA     | 0.24   | 0.00   | 97.87   | 0.20      | 0.15   | 0.00   | 0.00   | 98.26   | 0   | 0.00   | 0.00        | 100.00        | 100.00        | 100.00          | 97.99 68.68  |              | 100.00   | 100.00   |
|                  | Vodafone | 0.47   | 1.50   | 99.16   | 0.20      | 0.84   | 1.92   | 2.46   | 98.14   | 0   | 0.04   | 0.07        | 100.00        | 100.00        | 100.00          | 100.00       | 96.43        | 100.00   | 100.00   |
| Chennai          | BSNL     | 0.29   | 1.19   | 98.40   | 0.39      | 1.62   | 1.87   | 2.38   | 97.18   | 0   | 0.00   | 0.00        | 99.00         | 100.00        | 100.00 100.00   | 95.28        |              | 100.00   | 100.00   |
| Delhi            | Airtel   | 0.11   | 0.00   | 98.55   | 0.23      | 0.37   | 1.79   | 2.94   | 97.57   | 0   | 0.03   | 0.01        | 100.00        | 100.00        | 100.00 100.00   | 96.00        |              | 100.00   | 100.00   |
| Delhi            | Idea     | 0.26   | 1.29   | 98.91   | 0.19      | 0.50   | 1.96   | 2.45   | 97.90   | 0   | 0.08   | 0.01        | 100.00        | 100.00        | 100.00          | 99.17        | 97.48        | 99.98    | 100.00   |
| Delhi            | MTNL     | 0.04   | 0.38   | 97.36   | 0.07      | 0.78   | 1.60   | 1.80   | 97.70   | 0   | 0.03   | 0.01        | 100.00        | 100.00        | 100.00          | 99.80        | 97.60        | 100.00   | 100.00   |
| Delhi            | RJio     | 0.18   | 0.76   | 99.53   | 0.00      | 0.01   | 0.28   | 0.38   | 99.88   | 0   | 0.00   | 0.00        | 100.00        | 100.00        | 100.00          | 97.16        | 97.69        | 100.00   | 100.00   |
| Delhi            | TATA     | 0.17   | 0.31   | 99.22   | 0.00      | 0.13   | 0.00   | 2.89   | 99.02   | 0   | 0.00   | 0.00        | 100.00        | 100.00        | 100.00          | 98.23        | 95.06        | 100.00   | 100.00   |
| Delhi            | Vodafone | 0.15   | 0.80   | 99.21   | 0.16      | 0.49   | 1.71   | 2.24   | 99.32   | 0   | 0.04   | 0.07        | 99.98         | 100.00        | 100.00          | 100.00       | 96.07        | 100.00   | 100.00   |
| Gujarat          | Airtel   | 0.10   | 0.33   | 99.21   | 0.20      | 0.33   | 1.87   | 2.14   | 95.49   | 0   | 0.02   | 0.02        | 100.00        | 100.00        | 100.00          | 100.00 96.00 |              | 100.00   | 100.00   |
| Gujarat          | BSNL     | 1.46   | 1.26   | 97.59   | 0.20      | 0.61   | 1.88   | 2.41   | 100.00  | 0   | 0.01   | 0.00 100.00 | 100.00        | 100.00        |                 | 97.00        | 98.36        | 100.00   | 100.00   |
| Gujarat          | Idea     | 0.10   | 0.31   | 98.38   | 0.35      | 1.12   | 1.75   | 2.22   | 97.99   | 0   | 0.02   | 0.00        | 99.98         | 100.00        | 100.00          | 98.11        | 99.39        | 100.00   | 100.00   |
| Gujarat          | RJio     | 0.13   | 0.40   | 99.58   | 0.00      | 0.00   | 0.44   | 0.57   | 99.89   | 0   | 0.00   | 0.00        | 100.00        | 100.00        | 100.00          | 97.19 98.97  |              | 100.00   | 100.00   |
| Gujarat          | TATA     | 0.01   | 0.00   | 96.02   | 0.00      | 0.00   | 0.00   | 0.00   | 98.64   | 0   | 0.01   | 0.00        | 100.00        | 100.00        | 100.00          | 99.04        | 78.19        | 100.00   | 100.00   |
| Gujarat          | Vodafone | 0.18   | 0.27   | 99.46   | 0.10      | 0.41   | 1.45   | 1.90   | 99.11   | 0   | 0.07   | 0.02        | 100.00        | 100.00        | 100.00          | 100.00       | 95.33        | 100.00   | 100.00   |
| Haryana          | Airtel   | 0.15   | 0.11   | 99.63   | 0.12      | 0.16   | 1.64   | 2.50   | 97.84   | 0   | 0.02   | 0.02        | 100.00        | 100.00        | 100.00          | 100.00       | 95.00        | 100.00   | 100.00   |
| Haryana          | BSNL     | 0.59   | 0.16   | 98.73   | 0.16      | 0.35   | 1.87   | 1.89   | 97.79   | 0   | 0.01   | 0.00        | 100.00        | 100.00        | 100.00          | 100.00 99.99 |              | 100.00   | 100.00   |
| Haryana          | Idea     | 0.18   | 0.58   | 99.14   | 0.27      | 0.50   | 1.82   | 2.44   | 98.16   | 0   | 0.03   | 0.01        | 99.90         | 100.00        | 100.00          | 98.25        | 98.00        | 100.00   | 91.81    |
| Haryana          | RJio     | 0.13   | 0.37   | 99.56   | 0.00      | 0.00   | 0.49   | 0.60   | 99.92   | 0   | 0.00   | 0.00        | 100.00        | 100.00        | 100.00          | 96.82        | 98.37        | 100.00   | 100.00   |
| Haryana          | TATA     | 0.66   | 0.00   | 99.63   | 0.08      | 0.01   | 0.00   | 0.18   | 98.59   | 0   | 0.00   | 0.00        | 100.00        | 100.00        | 100.00          | 97.95        | 65.81        | 100.00   | 100.00   |
| Haryana          | Vodafone | 0.21   | 0.81   | 99.60   | 0.22      | 0.33   | 1.52   | 2.22   | 99.10   | 0   | 0.05   | 0.03        | 100.00        | 100.00        | 100.00          | 100.00       | 99.41        | 100.00   | 100.00   |
| Himachal Pradesh | Airtel   | 0.10   | 0.22   | 99.01   | 0.20      | 0.47   | 1.27   | 2.00   | 96.96   | 0   | 0.01   | 0.01        | 100.00        | 100.00        | 100.00          | 100.00 96.00 |              | 100.00   | 100.00   |
| Himachal Pradesh | BSNL     | 1.92   | 1.93   | 98.58   | 0.78      | 0.92   | 1.94   | 2.10   | 95.54   | 0   | 0.01   | 0.00        | 100.00        | 100.00        | 100.00          | 100.00       | 100.00       | 100.00   | 100.00   |
| Himachal Pradesh | Idea     | 0.17   | 0.27   | 99.18   | 0.10      | 0.40   | 2.24   | 2.56   | 96.41   | 0   | 0.01   | 0.01        | 100.00        | 100.00        | 100.00          | 99.11        | 99.35        | 100.00   | 100.00   |
| Himachal Pradesh | RJio     | 0.12   | 0.42   | 99.52   | 0.00      | 0.00   | 0.43   | 0.54   | 99.91   | 0   | 0.00   | 0.00        | 100.00        | 100.00        | 100.00          | 97.17        | 98.38        | 100.00   | 100.00   |
| Himachal Pradesh | TATA     | 0.04   | 0.00   | 96.82   | 0.00      | 0.07   | 0.00   | 0.00   | 96.27   | 0   | 0.00   | 0.00        | 100.00        | 100.00        | 100.00          | 100.00       | 74.17        | 100.00   | 100.00   |
| Himachal Pradesh | Vodafone | 0.09   | 0.23   | 99.97   | 0.03      | 0.03   | 1.96   | 2.53   | 98.05   | 0   | 0.03   | 0.01        | 100.00        | 100.00        | 100.00          | 100.00       | 97.92        | 100.00   | 100.00   |
| Jammu& Kashmir   | Airtel   | 0.17   | 0.00   | 97.64   | 0.19      | 0.50   | 1.22   | 1.55   | 98.68   | 0   | 0.01   | 0.01        | 99.00         | 100.00        | 100.00          | 100.00       | 96.00        | 100.00   | 100.00   |
| Jammu& Kashmir   | BSNL     | 1.11   | 1.95   | 98.80   | 0.60      | 0.90   | 1.93   | 2.94   | 96.70   | 0   | 0.01   | 0.00        | 100.00        | 100.00        | 100.00          | 100.00       | 99.00        | 100.00   | 100.00   |
| Jammu& Kashmir   | Idea     | 0.47   | 0.84   | 98.79   | 0.19      | 0.72   | 2.16   | 2.60   | 96.94   | 0   | 0.04   | 0.02        | 100.00        | 100.00        | 100.00 96.99    |              | 98.89        | 100.00   | 100.00   |
| Jammu& Kashmir   | RJio     | 0.13   | 0.40   | 99.55   | 0.00      | 0.01   | 0.66   | 0.71   | 99.91   | 0   | 0.00   | 0.00        | 100.00        | 100.00        | 100.00 97.44    | 99.51        |              | 100.00   | 100.00   |
| Jammu& Kashmir   | Vodafone | 0.09   | 0.35   | 99.97   | 0.02      | 0.03   | 1.98   | 2.47   | 98.58   | 0   | 0.01   | 0.02        | 100.00 100.00 | 100.00        | 100.00          |              | 97.95        | 100.00   | 100.00   |
| Karnataka        | Airtel   | 0.25   | 0.70   | 99.31   | 0.67      | 0.23   | 1.56   | 2.80   | 97.47   | 0   | 0.02   | 0.01        | 100.00        | 100.00 100.00 | 100.00          | 94.00        |              | 100.00   | 100.00   |
|                  | BSNL     | 1.32   | 1.83   | 98.12   | 0.34      | 0.76   | 1.98   | 2.97   | 97.12   | 0   | 0.00   | 0.00        | 99.76         | 100.00        | 100.00          | 98.20        |              | 100.00   | 100.00   |
|                  | Idea     | 0.09   | 0.19   | 99.70   | 0.11      | 0.14   | 1.68   | 2.03   | 99.16   | 0   | 0.04   | 0.02        | 100.00        | 100.00        | 100.00          | 98.00 99.60  | 99.38        | 100.00   | 100.00   |
|                  | RJio     | 0.20   | 0.95   | 99.66   | 0.00      | 0.00   | 0.41   | 0.52   | 99.91   | 0   | 0.00   | 0.00        | 100.00        | 100.00        | 100.00          | 96.85        | 99.47        | 100.00   | 100.00   |
|                  |          | 0.48   |        |         |           |        |        | 1.70   |         |     | 0.00   | 0.00        | 100.00        |               | 100.00          |              | 62.41        |          |          |
|                  | TATA     |        | 0.75   | 98.80   | 0.07      | 0.08   | 0.58   |        | 99.22   | 0   | 0.05   | 0.04        | 100.00 99.91  |               | 100.00          | 98.44 100.00 | 96.87        | 100.00   | 100.00   |
|                  | Vodafone | 0.32   | 1.97   | 99.86   | 0.15      | 0.06   | 1.09   | 1.42   | 99.63   | 0   |        |             | 100.00        |               |                 |              |              | 100.00   | 100.00   |
| Kerala           | Airtel   | 0.18   | 0.24   | 99.48   | 0.11      | 0.18   | 1.85   | 2.81   | 97.27   | 0   | 0.01   | 0.00 100.00 | 100.00        |               | 100.00          | 100.00 97.00 |              | 100.00   | 100.00   |
|                  | BSNL     | 0.76   | 1.44   | 98.64   | 0.39      | 1.03   | 1.79   | 2.04   | 99.61   | 0   | 0.01   | 0.00 99.00  | 100.00        | 100.00        |                 | 97.00 96.78  | 100.00       |          | 100.00   |
|                  | Idea     | 0.23   | 0.87   | 99.36   | 0.43      |        | 1.52   | 2.00   | 97.71   | 0   | 0.06   | 99.92       |               | 100.00        | 100.00          | 98.46        | 98.29        | 100.00   | 100.00   |
|                  | RJio     | 0.06   | 0.12   | 99.67   | 0.15 0.00 | 0.00   | 0.41   | 0.65   | 99.90   | 0   | 0.00   | 0.01 0.00   | 100.00        | 100.00 100.00 | 97.26           | 95.57        |              | 100.00   | 100.00   |
|                  | TATA     | 0.60   | 0.00   | 99.82   | 0.00      | 0.01   | 0.00   | 0.00   | 99.87   | 0   | 0.00   | 0.00        | 100.00        | 100.00        | 98.16           | 100.00       | 81.75        | 100.00   | 100.00   |
|                  | Vodafone | 0.07   | 0.19   | 99.71   | 0.18      | 0.21   | 1.08   | 1.36   | 99.52   | 0   | 0.07   | 0.08 100.00 | 100.00        |               | 100.00          | 100.00 96.89 | 100.00       |          | 100.00   |
|                  | Airtel   | 0.02   | 0.00   | 99.15   | 0.16      | 0.07   | 1.90   | 2.14   | 98.59   | 0   | 0.01   | 0.01 100.00 | 100.00        |               | 100.00          | 98.00        | 94.00 100.00 |          | 100.00   |

|             | RJio      | 0.02      | 0.05      | 99.61       | 0.00      | 0.01      | 0.24      | 0.35      | 99.91       | 0         | 0.00      | 0.00   | 100.00              |               | 100.00 100.00      | 97.15 98.52             | 100.00        | 100.00        | 100.00        |        |
|-------------|-----------|-----------|-----------|-------------|-----------|-----------|-----------|-----------|-------------|-----------|-----------|--------|---------------------|---------------|--------------------|-------------------------|---------------|---------------|---------------|--------|
|             | TATA      | 0.74      | 1.77      | 99.47       | 0.02      | 0.15      | 0.00      | 0.95      | 98.82       | 0         | 0.00      | 0.00   | 100.00              | 100.00        | 100.00             | 98.74 76.76             | 100.00        | 100.00        | 100.00        |        |
|             | Vodafone  | 0.18      | 0.88      | 99.15       | 0.06      | 0.80      | 1.19      | 1.62      | 98.73       | 0         | 0.03      | 0.04   | 100.00              | 100.00        | 100.00             | 100.00 96.79            | 100.00        | 100.00        | 100.00        |        |
| Madhya      | Airtel    | 0.10      | 0.09      | 98.64       | 0.33      | 0.79      | 1.96      | 2.38      | 95.71       | 0         | 0.02      | 0.00   | 100.00              | 100.00        | 100.00             | 100.00 98.00            | 100.00        | 100.00        | 100.00        |        |
|             | BSNL      | 1.67      | 1.89      | 97.46       | 0.52      | 1.05      | 1.20      | 2.93      | 97.01       | 0         | 0.02      | 0.02   | 99.91               | 100.00        | 100.00             | 98.50                   | 98.53 100.00  | 100.00        | 100.00        |        |
|             | Idea      | 0.14      | 0.38      | 96.93       | 0.63      | 2.22      | 1.75      | 2.13      | 97.26       | 0         | 0.02      | 0.00   | 100.00              | 100.00        | 100.00 99.28       | 99.34                   | 100.00        | 100.00        | 100.00        |        |
| Pradesh     | RJio      | 0.28      | 1.25      | 99.56       | 0.00      | 0.00      | 0.53      | 0.73      | 99.89       | 0         | 0.00      | 0.00   | 100.00              | 100.00        | 100.00             | 97.31                   | 95.28 100.00  | 100.00        | 100.00        |        |
|             | TATA      | 0.30      | 0.00      | 95.72       | 0.24      | 0.05      | 0.00      | 0.00      | 99.42       | 0         | 0.00      | 0.00   | 100.00              | 100.00        | 100.00             | 99.06 63.53             | 100.00        | 100.00        | 100.00        |        |
|             | Vodafone  | 0.17      | 0.71      | 99.89       | 0.06      | 0.11      | 1.89      | 2.39      | 98.62       | 0         | 0.02      | 0.02   | 100.00              | 100.00        | 100.00             | 100.00 98.73            | 100.00        | 100.00        | 100.00        |        |
|             | Airtel    | 0.03      | 0.00      | 98.93       | 0.58      | 0.47      | 1.89      | 2.44      | 95.52       | 0         | 0.02      | 0.00   | 100.00              | 100.00        | 100.00             | 100.00                  | 96.00 100.00  | 100.00        | 100.00        |        |
|             | BSNL      | 1.31      | 1.91      | 97.65       | 0.75      | 1.32      | 1.90      | 2.49      | 95.61       | 0         | 0.01      | 0.01   | 100.00              | 100.00        | 100.00             | 100.00                  | 99.00 100.00  | 100.00        | 100.00        |        |
| Maharashtra | Idea      | 0.23      | 1.03      | 98.09       | 0.59      | 0.91      | 1.72      | 2.21      | 97.75       | 0         | 0.03      | 0.00   | 99.99               | 100.00        | 100.00             | 99.90                   | 99.72 100.00  | 100.00        | 100.00        |        |
|             | RJio      | 0.27      | 1.38      | 99.58       | 0.00      | 0.00      | 0.47      | 0.60      | 99.87       | 0         | 0.00      | 0.00   | 100.00              | 100.00        | 100.00             | 97.44 96.89             | 100.00        | 100.00        | 100.00        |        |
|             | TATA      | 0.47      | 0.68      | 96.30       | 0.22      | 1.08      | 0.00      | 1.69      | 99.41       | 0         | 0.00      | 0.00   | 100.00 100.00       |               | 100.00             | 98.76 74.46             | 100.00        | 100.00        | 100.00        |        |
|             | Vodafone  | 0.18      | 0.87      | 98.98       | 0.36      | 0.95      | 1.58      | 2.08      | 98.99       | 0         | 0.05      | 0.02   | 100.00              | 100.00        | 100.00             | 99.99 98.04             | 100.00        | 100.00        | 100.00        |        |
| Mumbai      | Airtel    | 0.21      | 0.61      | 99.24       | 0.54      | 0.53      | 1.85      | 1.95      | 95.09       | 0         | 0.01      | 0.00   | 100.00 100.00       | 100.00        | 100.00             | 95.00                   | 100.00        | 100.00        | 100.00        |        |
|             | Idea      | 0.10      | 0.09      | 99.35       | 0.36      | 0.24      | 1.90      | 2.77      | 96.97       | 0         | 0.01      | 0.00   | 100.00              | 100.00        | 100.00             | 98.73 97.16             | 99.87         | 100.00        | 100.00        |        |
|             | MTNL      | 0.70      | 1.10      | 97.50       | 0.50      | 0.30      | 1.87      | 2.86      | 98.10       | 0         | 0.02      | 0.00   | 100.00              | 100.00        | 100.00             | 100.00 95.14            | 100.00        | 100.00        | 100.00        |        |
|             | RJio      | 0.16      | 0.94      | 99.52       | 0.01      | 0.01      | 0.24      | 0.34      | 99.89       | 0         | 0.00      | 0.00   | 100.00              | 100.00        | 100.00             | 97.11 98.70             | 100.00        | 100.00        | 100.00        |        |
|             | TATA      | 0.45      | 0.00      | 99.12       | 0.05      | 0.31      | 0.00      | 0.00      | 97.62       | 0         | 0.00      | 0.00   | 100.00              | 100.00        | 100.00             | 99.04 71.23             | 100.00        | 100.00        | 100.00        |        |
|             | Vodafone  | 0.29      | 1.87      | 98.43       | 0.35      | 1.42      | 1.60      | 2.38      | 98.85       | 0         | 0.04      | 0.03   | 100.00              | 100.00        | 100.00             | 99.94 96.08             | 99.77         | 100.00        | 100.00        |        |
|             | Airtel    | 1.07      | 1.55      | 96.96       | 0.95      | 1.18      | 1.75      | 2.44      | 98.98       | 0         | 0.02      | 0.00   | 99.00               | 100.00        | 100.00 100.00      | 98.00                   | 100.00        | 100.00        | 100.00        |        |
| North       | BSNL Idea | 1.78 1.35 | 1.94 0.51 | 97.39 99.02 | 0.77 0.19 | 1.79 0.29 | 1.72 2.22 | 2.42 3.39 | 97.71 96.45 | 0 0       | 0.03 0.01 | 0.01   | 99.50 100.00 100.00 | 100.00        | 0.03 100.00 100.00 | 98.50 96.67 96.05 96.67 | 100.00        | 100.00 61.64  | 100.00        |        |
|             | RJio      | 0.74      | 1.82      | 99.56       | 0.00      | 0.00      | 0.93      | 1.68      | 99.89       | 0         | 0.00      | 0.00   | 100.00              | 100.00        | 100.00             | 96.99                   | 100.00        | 100.00        | 100.00        |        |
|             | Vodafone  | 1.19      | 1.36      | 98.51       |           |           |           |           |             |           |           |        |                     | 100.00        | 100.00             | 98.16                   |               |               |               |        |
|             |           |           |           |             | 0.65      | 1.25      | 1.96      | 2.85      | 98.07       | 0         | 0.03      | 0.08   | 100.00              |               | 100.00 100.00      | 100.00                  | 100.00 100.00 | 100.00        | 100.00        |        |
|             | Airtel    | 0.79      | 0.60      | 99.15       | 0.39      | 0.79      | 1.59      | 1.87      | 97.60       | 0         | 0.02      | 0.00   | 100.00              | 100.00        |                    | 100.00 99.00            | 99.00         | 100.00        | 100.00        |        |
|             | BSNL      | 1.52      | 1.98      | 98.55       | 0.92      | 1.45      | 1.94      | 2.15      | 97.84       | 0         | 0.02      | 0.00   | 100.00              | 100.00        | 100.00             | 99.87                   | 100.00        |               |               |        |
| Orissa      | Idea      | 0.22      | 0.87      | 99.38       | 0.14      | 0.27      | 1.52      | 1.87      | 95.27       | 0         | 0.01      | 0.01   | 100.00              | 100.00        | 100.00             | 97.17                   | 97.48 100.00  | 100.00        | 100.00        |        |
|             | RJio TATA | 0.21      | 0.71      | 99.62       | 0.14      | 0.00      | 0.43      | 0.54      | 99.90       | 0         | 0.00      | 0.00   | 100.00 100.00       | 100.00        | 100.00             | 96.90 98.29 71.87       | 98.67         | 100.00        | 100.00        |        |
|             |           | 0.18      | 0.23      | 99.60       | 0.00      | 0.00      | 0.00      |           | 98.48       | 0         | 0.00      | 0.00   | 100.00              |               | 100.00             |                         | 100.00        | 100.00        | 100.00        |        |
|             | Vodafone  | 0.57      | 0.00      | 99.27       | 0.45      | 0.72      | 1.90      | 0.00 2.73 | 98.37       | 0         | 0.06      | 0.04   | 100.00              | 100.00        | 100.00             | 100.00 98.46            | 100.00        | 100.00        | 100.00        |        |
|             | Airtel    | 0.08      | 0.10 1.80 | 99.38 98.61 | 0.17 0.29 | 0.13      | 1.96      | 2.62      | 97.76       | 0 0       | 0.02 0.04 | 0.01   | 100.00              | 100.00        | 100.00             | 100.00 96.00            | 100.00        | 100.00        | 100.00        |        |
|             | BSNL      | 0.40 0.09 | 0.17      |             |           | 0.28      | 1.78      | 2.02 2.00 | 98.20 99.10 | 0         | 0.01      |        | 100.00              | 100.00 100.00 | 0.00 100.00        | 100.00 99.99            | 100.00        | 100.00        | 100.00        |        |
| Punjab      | Idea      |           |           | 99.42       | 0.10      | 0.11      | 1.49      |           |             |           | 0.00      | 0.00   | 100.00              | 100.00        | 99.89              | 99.29                   | 100.00        | 100.00        | 100.00        |        |
|             | RJio      | 0.06      | 0.11      | 99.57       | 0.00      | 0.00      | 0.22      | 0.31      | 99.94       | 0         |           | 0.00   | 100.00              | 100.00 100.00 | 96.38              | 98.90                   | 100.00        | 100.00        | 100.00        |        |
|             | TATA      | 0.35      | 0.61      | 99.47       | 0.35      | 0.06      | 0.00      | 0.00      | 99.07       | 0         | 0.00      | 0.00   | 100.00              | 100.00        | 100.00             | 97.78 69.14             | 100.00        | 100.00        | 100.00        |        |
|             | Vodafone  | 0.06      | 0.17      | 99.67       | 0.10      | 0.29      | 1.43      | 1.92      | 98.96       | 0         | 0.03      | 0.03   | 100.00              | 100.00        | 100.00             | 95.73                   |               |               |               |        |
|             | Airtel    | 0.20      | 0.37      | 97.14       | 0.27      | 0.92      | 1.64      | 2.08      | 98.07       | 0         | 0.03      | 0.01   | 100.00              | 100.00        | 100.00             | 100.00 99.00            | 100.00 100.00 | 100.00        | 100.00        |        |
|             | BSNL      | 1.22      | 1.85      | 98.46       | 0.73      | 1.54      | 1.70      | 2.16      | 98.30       | 1         | 0.03      | 0.03   | 100.00              | 100.00        | 100.00 98.00       | 96.00 100.00            | 100.00        | 100.00 100.00 | 100.00 100.00 |        |
|             |           | 0.07      | 0.07      |             | 0.17      | 0.29      | 1.96      | 2.13      | 99.43       | 0         | 0.03      | 0.01   | 100.00              | 100.00        | 100.00             | 98.27                   | 99.50 100.00  | 99.97         | 99.97         |        |
| Rajasthan   | Idea RJio |           | 99.49     |             | 0.00      | 0.00      | 0.76      | 0.92      | 99.91       | 1         | 0.00      | 0.00   | 100.00              |               | 100.00             | 95.83                   |               |               |               |        |
|             | TATA      | 0.06      | 0.09      | 99.52       | 0.03      | 0.04      | 0.00      | 0.00      | 99.81       |           |           | 0.00   | 100.00              |               | 100.00             | 62.24                   | 100.00 100.00 | 100.00        | 100.00        |        |
|             |           | 0.35      | 0.35      | 98.26       |           |           |           |           |             | 0         | 0.00      | 100.00 | 100.00              |               | 97.44 98.16        |                         | 100.00        | 100.00        | 100.00        |        |
|             | Vodafone  | 0.18      | 0.69      | 99.18       | 0.21      | 0.79      | 1.83      | 2.53      | 97.57       | 0         | 0.03      | 0.04   | 100.00              |               |                    | 100.00 100.00           | 98.35         | 100.00        | 100.00        |        |
|             | Airtel    | 0.08      | 0.15      | 99.41       | 0.24      | 0.29      | 1.54      | 2.24      | 97.42       | 0         | 0.02      |        | 100.00              | 100.00 100.00 | 100.00 100.00      | 96.00                   | 100.00        | 100.00        | 100.00        |        |
|             | BSNL      | 0.56      | 1.79      | 98.09       | 0.14      | 0.34      | 1.92      | 2.43      | 97.69       | 0         | 0.02 0.00 | 100.00 | 100.00              |               | 100.00             |                         | 100.00        | 100.00        | 100.00        |        |
|             | Idea      | 0.02      | 99.87     | 0.07        | 100.00    | 0.05      | 1.11      | 1.56      | 99.05       | 0.00 0.00 | 0.01      |        | 100.00              | 100.00 100.00 | 98.05              | 95.00 99.77             | 100.00        | 100.00        | 100.00        |        |
| Tamil       | RJio      | 0.03      | 0.02 0.04 | 99.62       | 0.00      | 0.00      | 0.22      | 0.32      | 99.93       | 0 0       | 0.00      | 0.00   | 100.00 100.00       | 100.00        | 100.00             | 98.07                   | 99.47         | 100.00        | 100.00        | 100.00 |

|         | Airtel   |   0.58 |   1.74 |   96.11 |   0.53 |   1.01 |   1.57 |   2.31 |   97.64 |   0 |   0.02 |   0.00 |   100.00 |   100.00 |   100.00 |   100.00 |   97.00 |   100.00 |   100.00 |
|---------|----------|--------|--------|---------|--------|--------|--------|--------|---------|-----|--------|--------|----------|----------|----------|----------|---------|----------|----------|
|         | BSNL     |   1.67 |   1.71 |   97.82 |   0.88 |   1.46 |   1.66 |   2.04 |   96.15 |   0 |   0.09 |   0.08 |    98.7  |      100 |      100 |    99    |   98.46 |      100 |      100 |
|         | Idea     |   0.29 |   1.06 |   98.27 |   0.7  |   1.42 |   1.75 |   2.24 |   98.49 |   0 |   0.03 |   0    |   100    |      100 |      100 |    99.84 |   98.76 |      100 |      100 |
|         | RJio     |   0.49 |   1.46 |   99.32 |   0.01 |   0    |   0.53 |   0.64 |   99.88 |   0 |   0    |   0    |   100    |      100 |      100 |    96.84 |   96.97 |      100 |      100 |
|         | TATA     |   0.21 |   0.38 |   96    |   0.16 |   0.71 |   0    |   1.84 |   97.37 |   0 |   0    |   0    |   100    |      100 |      100 |    97.95 |   60.99 |      100 |      100 |
|         | Vodafone |   0.33 |   1.68 |   96.84 |   0.94 |   3.04 |   1.98 |   2.96 |   98.12 |   0 |   0.04 |   0.02 |   100    |      100 |      100 |   100    |   99.55 |      100 |      100 |
| UP-West | Airtel   |   1.08 |   1.1  |   99.33 |   0.65 |   0.13 |   1.98 |   2.63 |   98.72 |   0 |   0.04 |   0.01 |   100    |      100 |      100 |   100    |   96    |      100 |      100 |
| UP-West | BSNL     |   1.69 |   1.87 |   98.22 |   0.52 |   1.29 |   1.79 |   2.36 |   96.43 |   0 |   0.01 |   0    |   100    |      100 |      100 |   100    |   96.7  |      100 |      100 |
| UP-West | Idea     |   0.25 |   0.79 |   95.43 |   0.55 |   2.51 |   1.71 |   2.44 |   97.66 |   0 |   0.03 |   0    |    99.91 |      100 |      100 |    99.44 |   98.76 |      100 |      100 |
| UP-West | RJio     |   0.23 |   1.1  |   99.41 |   0    |   0    |   0.6  |   0.73 |   99.91 |   0 |   0    |   0    |   100    |      100 |      100 |    97.15 |   97.16 |      100 |      100 |
| UP-West | TATA     |   0.57 |   0    |   99.41 |   0.29 |   0.05 |   0    |   0.11 |   99.13 |   0 |   0.01 |   0    |   100    |      100 |      100 |    97.57 |   62.96 |      100 |      100 |
| UP-West | Vodafone |   0.31 |   1.82 |   94.97 |   0.76 |   5    |   1.98 |   2.83 |   98.43 |   0 |   0.05 |   0.02 |   100    |      100 |      100 |   100    |   98.52 |      100 |      100 |
| West    | Airtel   |   0.09 |   0.02 |   98.68 |   0.82 |   0.94 |   1.88 |   2.17 |   98.27 |   0 |   0.01 |   0    |    99.89 |      100 |      100 |   100    |   95    |      100 |      100 |
| West    | BSNL     |   0.5  |   1    |   97.62 |   0.81 |   1.58 |   3.09 |   3.67 |   96.01 |   0 |   0.01 |   0.04 |    99.5  |      100 |      100 |    98.5  |   99.53 |      100 |      100 |
| West    | Idea     |   0.18 |   1.13 |   99.59 |   0.05 |   0.08 |   1.91 |   2.97 |   99.27 |   0 |   0.02 |   0    |   100    |      100 |      100 |    96.24 |   99.36 |      100 |      100 |
| West    | RJio     |   0.21 |   0.75 |   99.54 |   0    |   0    |   0.68 |   0.9  |   99.83 |   0 |   0    |   0    |   100    |      100 |      100 |    96.96 |   97.03 |      100 |      100 |
| West    | TATA     |   0.38 |   1.11 |   99.88 |   0.03 |   0    |   0    |   0    |   98.32 |   0 |   0    |   0    |   100    |      100 |      100 |    97.93 |   82.55 |      100 |      100 |
| West    | Vodafone |   0.09 |   0.14 |   99.14 |   0.39 |   0.83 |   1.71 |   2.15 |   97.56 |   0 |   0.03 |   0.06 |   100    |      100 |      100 |   100    |   97.11 |      100 |      100 |

Annexure-III(a) Annexure referred to in reply of para (a) & (b) of Lok Sabha Unstarred Question No. 505 to be answered on 20th November, 2019 raised by Hon'ble Members of Parliament ShrimatiMahuaMoitra regarding 'Quality of Telecom Services'

|        | Name of Service Provider   | Performance Monitoring Report on Quality of Network Related   | Performance Monitoring Report on Quality of Network Related   | Performance Monitoring Report on Quality of Network Related   | Performance Monitoring Report on Quality of Network Related   | Performance Monitoring Report on Quality of Network Related   | Performance Monitoring Report on Quality of Network Related                                    | Performance Monitoring Report on Quality of Network Related   | Performance Monitoring Report on Quality of Network Related        | Performance Monitoring Report on Quality of Network Related   | Providers for quarter ending, September, 2017 (for Cellular Mobile 2G Service)      | Providers for quarter ending, September, 2017 (for Cellular Mobile 2G Service)   | Providers for quarter ending, September, 2017 (for Cellular Mobile 2G Service)   | Providers for quarter ending, September, 2017 (for Cellular Mobile 2G Service)                                  | Providers for quarter ending, September, 2017 (for Cellular Mobile 2G Service)   | Providers for quarter ending, September, 2017 (for Cellular Mobile 2G Service)   | Providers for quarter ending, September, 2017 (for Cellular Mobile 2G Service)   | Providers for quarter ending, September, 2017 (for Cellular Mobile 2G Service)   |
|--------|----------------------------|---------------------------------------------------------------|---------------------------------------------------------------|---------------------------------------------------------------|---------------------------------------------------------------|---------------------------------------------------------------|------------------------------------------------------------------------------------------------|---------------------------------------------------------------|--------------------------------------------------------------------|---------------------------------------------------------------|-------------------------------------------------------------------------------------|----------------------------------------------------------------------------------|----------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------|----------------------------------------------------------------------------------|----------------------------------------------------------------------------------|----------------------------------------------------------------------------------|----------------------------------------------------------------------------------|
|        | Name of Service Provider   | Network Availability                                          | Network Availability                                          | Connection Establishment (Accessibility)                      | Connection Establishment (Accessibility)                      | Connection Maintenance (Retainability)                        | Connection Maintenance (Retainability)                                                         | Connection Maintenance (Retainability)                        | POI                                                                | POI                                                           | Metering and billing                                                                | Metering and billing                                                             | Metering and billing                                                             | Metering and billing                                                                                            | Response time to the customer for assistance                                     | Response time to the customer for assistance                                     | Termination / closure of service                                                 | Termination / closure of service                                                 |
|        | Name of Service Provider   | BTSs Accumulated downtime (not available for service) (%age)  | Worst affected BTSs due to downtime (%age)                    | Call Set-up Success Rate (within licensee's own network)      | SDCCH/ Paging Chl. Congestion (%age)                          | TCH Congestion (%age)                                         | Call Drop Rate (%age) Worst affected cells having more than 3% TCHdrop (call drop) rate (%age) | Connection with good voice quality                            | Point of Interconnection (POI) Congestion (No. of POIs not meeting | the benchmark) (Averaged over a period of quarter )           | Metering and billing credibility - post paid Metering and billing credibility - pre | paid                                                                             | Resolution of billing/charging complaints                                        | Period of applying credit/ waiver/ adjustment to customer's account from the date of resolution of complaints 1 | Accessibility of call centre/ customer care                                      | Percentage of calls answered by the operators (voice to voice) within 90 seconds | %age requests for Termination / Closure of service complied within 7 days        | Time taken for refund of deposits after closures                                 |
|        | Name of Service Provider   | ≤ 2%                                                          | ≤ 2%                                                          | ≥ 95%                                                         | ≤ 1%                                                          | ≤ 2%                                                          | ≤ 2%                                                                                           | ≤ 3%                                                          | ≥ 95%                                                              | ≤ 0.5%                                                        | ≤ 0.1% ≤ 0.1%                                                                       | 98% within 4 weeks                                                               | 100% within 6 weeks                                                              | within week of resolution of complaint                                                                          | ≥ 95%                                                                            | ≥ 95%                                                                            | 100% within 7 days                                                               | 100% within 60 days                                                              |
| Andhra | AIRCEL                     | 0.07                                                          | 0.05                                                          | 99.38                                                         | 0.04                                                          | 0.14                                                          | 0.31                                                                                           | 1.41                                                          | 97.65                                                              | 0                                                             | 0.01                                                                                | 100.00                                                                           | 100.00                                                                           | 100.00                                                                                                          | 96.82                                                                            | 97.10                                                                            | 98.18                                                                            | 100.00                                                                           |
| Andhra | AIRTEL                     | 0.15                                                          | 0.16                                                          | 98.23                                                         | 0.74                                                          | 0.71                                                          | 1.07                                                                                           | 0.03 96.91                                                    |                                                                    | 0 0.08                                                        | 0.00 0.08                                                                           | 100.00                                                                           | 100.00                                                                           | 100.00                                                                                                          | 99.95                                                                            | 97.10                                                                            | 100.00                                                                           | 100.00                                                                           |
| Andhra | BSNL                       | 1.00                                                          | 1.66                                                          | 98.11                                                         | 0.49                                                          | 0.72                                                          | 0.63                                                                                           |                                                               | 98.00                                                              | 0                                                             | 0.00 0.00                                                                           | 100.00                                                                           | 100.00                                                                           | 100.00                                                                                                          | 97.00                                                                            | 99.23                                                                            | 100.00                                                                           | 100.00                                                                           |
| Andhra | IDEA                       | 0.06                                                          | 0.04                                                          | 99.07                                                         | 0.65                                                          | 0.52                                                          | 0.91                                                                                           | 2.69 2.75                                                     | 96.89                                                              | 0 0.04                                                        | 0.02                                                                                | 99.80                                                                            | 100.00                                                                           | 100.00                                                                                                          | 98.20                                                                            | 97.15                                                                            | 100.00                                                                           | 100.00                                                                           |
| Andhra | Rcom GSM                   | 0.62                                                          | 1.83                                                          | 99.40                                                         | 0.01                                                          | 0.24                                                          | 0.15                                                                                           | 1.01                                                          | 99.43                                                              | 0                                                             | 0.09                                                                                | 0.06                                                                             | 100.00                                                                           | 100.00                                                                                                          | 98.43                                                                            | 95.95                                                                            | 100.00                                                                           | 0.00                                                                             |
| Andhra | TELENOR                    | 0.07                                                          | 0.07                                                          | 99.77                                                         | 0.06                                                          | 0.01                                                          | 0.59                                                                                           | 1.57                                                          | 98.81                                                              | NA                                                            | 0.00                                                                                | 100.00 100.00                                                                    | 100.00                                                                           | NA                                                                                                              | 99.26                                                                            | 98.99                                                                            | NA                                                                               | NA                                                                               |
| Andhra | TTLCDMA                    | 0.04                                                          | 0.12                                                          | 99.43                                                         | 0.00                                                          | 0.01                                                          | 0.11                                                                                           | 1.13 98.25                                                    | 0 0                                                                |                                                               | 0.00                                                                                | 100.00                                                                           | 100.00                                                                           | 100.00                                                                                                          | 100.00                                                                           | 94.37                                                                            | 100.00                                                                           | 100.00                                                                           |
| Andhra | TTL GSM                    | 0.03                                                          | 0.00                                                          | 99.32                                                         | 0.09                                                          | 0.02                                                          | 0.41                                                                                           | 98.17                                                         |                                                                    |                                                               | 0.00                                                                                | 0.00 0.00 100.00                                                                 | 100.00                                                                           | 100.00                                                                                                          | 98.07                                                                            | 93.14                                                                            | 100.00                                                                           | 99.43                                                                            |
| Andhra | VODAFONE                   | 0.04                                                          | 0.12                                                          | 99.92                                                         | 0.05                                                          | 0.08                                                          | 0.45                                                                                           | 2.62 2.91 99.15                                               | 0 0                                                                |                                                               | 0.08                                                                                | 100.00                                                                           | 100.00                                                                           | 100.00                                                                                                          | 100.00                                                                           | 99.00                                                                            | 100.00                                                                           | 100.00                                                                           |
| Assam  | AIRCEL                     | 1.72                                                          | 13.14                                                         | 86.98                                                         | 1.05                                                          | 9.89                                                          | 1.90                                                                                           | 15.97                                                         | 93.16                                                              | 0                                                             | 0.00                                                                                | 0.07 0.00 100.00                                                                 | 100.00                                                                           | 100.00                                                                                                          | 92.31                                                                            | 97.14                                                                            | 94.87                                                                            | 100.00                                                                           |
| Assam  | AIRTEL                     | 0.78                                                          | 1.44                                                          | 95.22                                                         | 0.83                                                          | 1.04                                                          | 1.28                                                                                           | 1.30                                                          | 99.46                                                              | 0                                                             | 0.03                                                                                | 100.00                                                                           | 100.00                                                                           | 100.00                                                                                                          | 94.82                                                                            | 93.83                                                                            | 100.00                                                                           | 100.00                                                                           |
| Assam  | BSNL                       | 1.99                                                          | 1.94                                                          | 98.30                                                         | 0.84                                                          | 1.65                                                          | 1.75                                                                                           | 2.99                                                          | 96.72                                                              | 0 0.01                                                        | 0.15 0.00                                                                           | 100.00                                                                           | 100.00                                                                           | 100.00                                                                                                          | 97.00                                                                            | 98.57                                                                            | 100.00                                                                           | 100.00                                                                           |
| Assam  | IDEA                       | 1.43                                                          | 0.93                                                          | 97.28                                                         | 0.16                                                          | 0.70                                                          | 0.53                                                                                           | 2.28                                                          | 95.94                                                              | 0                                                             | 0.20 0.05                                                                           | 100.00                                                                           | 100.00                                                                           | 100.00                                                                                                          | 93.94                                                                            | 94.51                                                                            | 100.00                                                                           | 100.00                                                                           |
| Assam  | RTL                        | NA                                                            | NA                                                            | NA                                                            | NA                                                            | NA                                                            | NA                                                                                             | NA                                                            | NA                                                                 | NA                                                            | 0.09                                                                                |                                                                                  | 100.00                                                                           | 100.00 100.00                                                                                                   | 96.61                                                                            | 96.09                                                                            | 100.00                                                                           | 0.00                                                                             |
| Assam  | VODAFONE                   | 0.90                                                          | 1.26                                                          | 98.99                                                         | 0.32                                                          | 1.01                                                          | 0.84                                                                                           | 2.01                                                          | 97.61                                                              |                                                               | 0.03 0.03                                                                           | 100.00                                                                           | 100.00                                                                           | 100.00                                                                                                          | 100.00                                                                           | 100.00                                                                           | 100.00                                                                           | 100.00                                                                           |
|        | AIRCEL                     | 0.32                                                          | 1.33                                                          | 95.42                                                         | 0.46                                                          | 4.19                                                          | 1.21                                                                                           | 6.22                                                          | 96.79                                                              | 0 0                                                           | 0.00                                                                                | 0.06 0.00                                                                        | 100.00 100.00                                                                    | 100.00                                                                                                          | 95.98                                                                            | 98.87                                                                            | 100.00                                                                           | 100.00                                                                           |
|        | AIRTEL                     | 0.11                                                          | 0.45                                                          | 95.66                                                         | 0.73                                                          | 1.44                                                          | 1.72                                                                                           | 2.54                                                          | 95.61                                                              | 0                                                             | 0.03 0.03                                                                           |                                                                                  | 100.00 100.00                                                                    | 100.00                                                                                                          | 99.46                                                                            | 98.82                                                                            | 100.00                                                                           | 100.00                                                                           |
|        | BSNL                       | 1.95                                                          | 1.91                                                          | 95.68                                                         | 0.44                                                          | 0.23                                                          | 1.28                                                                                           | 2.56                                                          | 97.48                                                              | 0.00                                                          | 0.00                                                                                | 100.00                                                                           | 100.00                                                                           | 100.00                                                                                                          | 98.50                                                                            | 98.09                                                                            | 100.00                                                                           | 100.00                                                                           |
|        | IDEA                       | 0.89                                                          | 1.72                                                          | 96.94                                                         | 0.91                                                          | 1.86                                                          | 1.05                                                                                           | 2.67                                                          | 95.80                                                              | 0 0                                                           | 0.02                                                                                | 0.01 100.00                                                                      | 100.00                                                                           | 100.00                                                                                                          | 97.34                                                                            | 99.89                                                                            | 100.00                                                                           | 100.00                                                                           |

|                  | RTL             | NA        | NA        | NA          | NA        | NA        | NA        | NA        | NA          |      | 0.09      | 0.09      | 100.00        | 100.00        | 100.00             | 98.72               | 88.68               | 100.00        | 0.00                       | 0.00          | 0.00          | 0.00          | 0.00          | 0.00          | 0.00          | 0.00          |
|------------------|-----------------|-----------|-----------|-------------|-----------|-----------|-----------|-----------|-------------|------|-----------|-----------|---------------|---------------|--------------------|---------------------|---------------------|---------------|----------------------------|---------------|---------------|---------------|---------------|---------------|---------------|---------------|
|                  | TELENOR         | 0.07      | 0.07      | 98.94       | 0.32      | 0.77      | 0.98      | 3.27      | 97.66       | NA 0 | NA        | 0.00      | 100.00        | 100.00        | NA                 | 99.72               | 99.53               | NA            | NA                         | NA            | NA            | NA            | NA            | NA            | NA            | NA            |
|                  | TTLCDMA         | 0.18      | 0.00      | 98.44       | 0.00      | 0.01      | 0.22      | 1.12      | 98.24       | 0    | 0.01      | 0.00      | 100.00        | 100.00        | 100.00             | 100.00              | 98.78               | 100.00        | 100.00                     | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        |
|                  | TTL GSM         | 0.49      | 2.47      | 98.87       | 1.09      | 0.14      | 0.48      | 3.07      | 98.14       | 0    | 0.01      | 0.00      | 100.00        | 100.00        | 100.00             | 98.88               | 98.07               | 100.00        | 100.00                     | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        |
|                  | VODAFONE        | 0.53      | 1.81      | 99.45       | 0.18      | 0.55      | 0.91      | 2.89      | 97.93       | 0    | 0.01      | 0.10      | 100.00        | 100.00        | 100.00             |                     | 100.00 96.91        | 100.00        | 100.00                     | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        |
| Chennai          | BSNL            | 0.36      | 1.23      | 98.20       | 0.33      | 1.80      | 0.67      | 1.07      | 97.65       | 0    | 0.00      | 0.00      | 99.00         | 100.00        | 100.00             | 95.60               |                     | 100.00        | 100.00                     | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        |
|                  | AIRCEL          | 0.18      | 0.67      | 98.12       | 0.12      | 0.39      | 0.81      | 5.01      | 97.29       | 0    | 0.00      | 0.00      | 100.00        | 100.00        | 98.20              | 96.67               |                     | 100.00        | 100.00                     | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        |
|                  | AIRTEL          | 0.02      | 0.00      | 99.01       | 0.06      | 0.10      | 0.96      | 1.91      | 99.22       | 0    | 0.14      | 0.07      | 99.98         | 100.00        | 100.00             |                     | 99.46 94.15         | 100.00        | 100.00                     | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        |
|                  | IDEA            | 0.11      | 0.00      | 98.67       | 0.21      | 0.48      | 0.77      | 2.36      | 98.60       | 0    | 0.08      | 0.06      | 99.98         | 99.99         | 100.00             | 99.00               | 95.77               | 99.92         | 100.00                     | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        |
| Delhi            | MTNL            | 0.09      | 0.09      | 97.06       | 0.10      | 1.72      | 1.82      | 2.53      | 97.92       | 0    | 0.02      | 0.01      | 100.00        | 100.00        | 100.00             | 99.88               | 97.15               | 100.00        | 100.00                     | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        |
|                  | MTS             | 0.03      | 0.00      | 98.82       | 0.00      | 0.02      | 0.24      | 2.47      | 99.09       | 0    | 0.01      | 0.01      | 100.00        | 100.00        | 100.00             | 95.20               | 96.37               | 100.00        | 100.00                     | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        |
|                  | Rcom GSM        | 0.30      | 1.90      | 99.74       | 0.02      | 0.25      | 0.20      | 0.49      | 98.86       | 0    | 0.09      | 0.08      | 100.00        | 100.00        | 100.00             | 99.11               | 96.84               | 100.00        | 0.00                       | 0.00          | 0.00          | 0.00          | 0.00          | 0.00          | 0.00          | 0.00          |
|                  | TTLCDMA         | 0.05      | 0.00      | 99.45       | 0.00      | 0.04      | 0.34      | 2.08      | 99.21       | 0    | 0.00      | 0.00      | 100.00        | 100.00        | 100.00             | 95.67               | 98.88               | 100.00        | 100.00                     | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        |
|                  | VODAFONE        | 0.11      | 0.45      | 98.82       | 0.41      | 1.18      | 1.34      | 2.66      | 97.56       | 0    | 0.13      | 0.05      | 100.00        | 100.00        |                    | 99.99 100.00 90.24  |                     | 100.00        | 100.00                     | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        |
| Gujarat          | AIRCEL          | 0.05      | 0.00      | 99.41       | 0.03      | 0.00      | 0.36      | 2.86      | 97.66       | 0    | 0.00      | 0.00      | 100.00        | 100.00        | 100.00             | 98.42               | 93.94               | 100.00        | 100.00                     | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        |
|                  | AIRTEL          | 0.23      | 1.02      | 98.20       | 0.24      | 1.51      | 1.13      | 2.79      | 96.93       | 0    | 0.20      | 0.06      | 99.98         | 100.00        | 100.00             | 94.65               | 100.00              | 100.00        | 100.00                     | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        |
|                  | BSNL            | 1.87      | 1.37      | 96.55       | 0.09      | 0.40      | 0.38      | 1.66      | 100.00      | 0    | 0.01      | 0.00      | 100.00        | 100.00        | 100.00             | 98.00               | 97.54               | 100.00        | 100.00                     | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        |
|                  | IDEA            | 0.10      | 0.44      | 98.14       | 0.45      | 1.27      | 0.78      | 2.57      | 96.86       | 0    | 0.02      | 0.02      | 99.98         | 100.00        | 100.00             | 95.10               | 93.48               | 100.00        | 100.00                     | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        |
|                  | MTS             | 0.03      | 0.00      | 99.75       | 0.00      | 0.00      | 0.18      | 1.55      | 99.14       | 0    | 0.01      | 0.02      | 100.00        | 100.00        | 100.00             | 98.15               | 98.20               | 100.00        | 100.00                     | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        |
|                  | Rcom GSM        | 0.42      | 1.87      | 99.98       | 0.01      | 0.08      | 0.10      | 0.85      | 99.08       | 0    | 0.09      | 0.20      | 100.00        | 100.00        | 100.00             | 99.04               |                     | 100.00        | 0.00                       | 0.00          | 0.00          | 0.00          | 0.00          | 0.00          | 0.00          | 0.00          |
|                  | TELENOR         | 0.16      | 0.60      | 99.29       | 0.04      | 0.05      | 0.75      | 2.29      | 98.56       | 0    | NA        | 0.00      | 100.00        | 100.00        | NA                 | 99.69               | 97.33               | NA            | NA                         | NA            | NA            | NA            | NA            | NA            | NA            | NA            |
|                  | TTLCDMA         | 0.02      | 0.00      | 98.74       | 0.00      | 0.03      | 0.34      | 2.66      | 99.37       | 0    | 0.00      | 0.00      | 100.00        | 100.00        | 100.00             | 100.00              | 95.62               | 100.00        | 100.00                     | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        |
|                  | TTL GSM         | 0.07      | 0.00      | 99.28       | 0.02      | 0.02      | 0.26      | 1.50      | 99.14       | 0    | 0.00      | 0.00      | 100.00        | 100.00        | 100.00             | 98.01               | 92.90               | 100.00        | 100.00                     | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        |
|                  | VODAFONE        | 0.13      | 0.78      | 99.39       | 0.32      | 0.61      | 0.80      | 2.61      | 96.96       | 0    | 0.10      | 0.03      | 100.00        | 100.00        | 100.00             | 100.00              |                     | 100.00        | 100.00                     | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        |
|                  | AIRCEL          | 0.32      | 0.00      | 100.0 0     | 0.02      | 0.00      | 0.00      | 0.00      | 99.87       | 0    | 0.00 0.14 | 0.00 0.05 | 100.00        | 100.00        | 100.00             | 98.19               | 98.33               | 100.00        | 100.00                     | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        |
|                  | AIRTEL BSNL     | 0.11 0.83 | 0.09      | 99.44       | 0.24      | 0.25      | 0.86      | 0.33      | 98.91       | 0    | 0.01      | 0.00      | 100.00        | 100.00        | 100.00             | 100.00 100.00       | 100.00 100.00 99.58 | 100.00        | 100.00                     | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        |
| Haryana          |                 |           | 0.66      | 99.01       | 0.19      | 0.42      | 1.47      | 1.78      | 97.82       | 0    |           |           |               |               |                    |                     |                     |               |                            |               |               |               |               |               |               |               |
|                  | IDEA            | 0.06      | 0.07      | 97.96       | 0.30      | 0.63      | 0.83      | 2.43 1.13 | 97.75       | 0    | 0.07      | 0.04      | 100.00        | 100.00        | 100.00             | 98.87               | 97.73               | 100.00        | 100.00                     | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        |
|                  | Rcom GSM        | 0.25      | 1.77      | 99.59       | 0.04      | 0.04      | 0.12      |           | 99.47       | 0    | 0.08      | 0.04      | 100.00        | 100.00        | 100.00             | 99.09               | 86.99               | 100.00 100.00 | 0.00                       | 0.00          | 0.00          | 0.00          | 0.00          | 0.00          | 0.00          | 0.00          |
|                  | TTLCDMA TTL GSM | 0.61      | 0.00      | 96.59       | 0.00      | 1.02      | 0.33      | 2.78      | 96.49       | 0    | 0.00      | 0.00      | 100.00        | 100.00        | 100.00             | 100.00              | 96.31               |               |                            |               |               |               | 100.00        |               |               |               |
|                  | VODAFONE        | 0.21 0.16 | 0.38 0.50 | 98.99 99.81 | 0.05 0.14 | 0.11 0.19 | 0.53 0.73 | 2.90 2.94 | 97.73 97.29 | 0 0  | 0.00 0.07 | 0.00 0.02 | 100.00        | 100.00        | 100.00             | 94.40               | 98.37               | 100.00        | 100.00                     | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        |
|                  | AIRCEL          | 0.10      | 0.05      | 99.51       | 0.07      | 0.26      | 1.22      | 10.18     | 95.85       | 0    | 0.00 0.08 | 0.00      | 100.00 100.00 | 100.00 100.00 | 99.96 98.45        | 93.37               | 95.74               |               | 100.00                     | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        |
|                  | AIRTEL          | 0.05      | 0.12      | 99.40       | 0.14      | 0.11      | 0.49      | 0.42      | 98.78       | 0    |           | 0.04      | 100.00        | 100.00        | 100.00 100.00      | 97.32               | 98.07               | 100.00        | 100.00                     | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        |
|                  | BSNL            | 1.84      | 1.87      | 98.32       | 0.97      | 1.68      | 1.71      | 2.70      | 95.07       | 0    | 0.01      |           | 100.00        | 100.00 100.00 | 100.00             |                     | 99.78               | 100.00        | 100.00                     | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        |
|                  |                 |           |           | 99.28       | 0.07      | 0.12      |           |           |             |      |           | 0.00      |               | 100.00        | 98.82              |                     |                     |               |                            |               |               |               |               |               |               |               |
|                  | IDEA RTL        | 0.10 0.35 | 0.14 1.98 | 96.85       | 0.15      | 0.42      | 1.25 0.52 | 1.89 2.63 | 96.66 97.10 | 0 0  | 0.02 0.07 | 0.02 0.04 | 100.00 100.00 | 100.00 100.00 | 96.16              | 98.46               | 100.00 90.71        | 100.00 100.00 | 100.00 0.00                | 100.00 0.00   | 100.00 0.00   | 100.00 0.00   | 100.00 0.00   | 100.00 0.00   | 100.00 0.00   | 100.00 0.00   |
| Himachal Pradesh | TTLCDMA         | 0.02      | 0.00      | 98.77       | 0.00      | 0.01      | 0.04      | 0.69      |             | 0    | 0.00      | 0.00      | 100.00        | 100.00        | 100.00 98.79       |                     | 100.00 99.28        | 100.00        | 100.00                     | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        |
|                  | TTL GSM         |           |           |             | 0.00      | 0.00      |           |           | 97.62       |      |           |           | 100.00        | 100.00        | 100.00             | 99.19               |                     |               | 100.00                     | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        |
|                  | VODAFONE        | 0.00      | 0.00      | 100.0 0     |           |           | 0.38      | 0.43      | 96.72       | 0    | 0.00      | 0.00      |               | 100.00        |                    |                     |                     | 100.00        |                            |               |               |               |               |               |               |               |
|                  | AIRCEL          | 0.06 0.54 | 0.00 3.33 | 99.97 97.57 | 0.03 0.60 | 0.03      | 0.76      | 2.29 7.83 | 97.66 95.30 | 0 0  | 0.07 0.00 | 0.02 0.00 | 100.00        | 100.00 100.00 |                    | 100.00 100.00 97.58 | 97.89 96.89         | 88.88         | 100.00 100.00              | 100.00 100.00 | 100.00 100.00 | 100.00 100.00 | 100.00 100.00 | 100.00 100.00 | 100.00 100.00 | 100.00 100.00 |
|                  |                 |           | 0.24      |             |           | 1.82      | 1.09      |           |             |      |           |           | 100.00 100.00 | 100.00        | 100.00             | 99.99               | 97.48               | 100.00        |                            |               |               |               |               |               |               |               |
|                  | AIRTEL          | 0.18      | 98.31     |             | 0.26      | 0.82      | 0.87      | 0.61      | 98.06       | 0    | 0.22      | 0.17      |               |               |                    |                     |                     |               | 100.00                     | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        |
| Jammu&           | BSNL            | 1.64      | 0.73      | 98.93       | 0.49      | 1.07      | 0.68      | 2.40      | 96.79       | 0    | 0.01      | 0.00      | 100.00        | 100.00        |                    | 100.00 99.81        |                     | 100.00        | 100.00                     | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        |
| Kashmir          | IDEA            |           | 1.02      | 98.53       | 0.92      | 1.08      |           | 2.14      | 95.98       | 0    | 0.03      | 100.00    | 100.00        | 100.00        | 100.00 97.19 99.00 |                     | 100.00              | 100.00        | 100.00                     | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        |
|                  | Rcom GSM        | 0.28      | 2.05      | 99.32       | 0.15 0.33 |           |           |           |             |      |           | 0.12 0.08 | 100.00        | 0.11          | 0.72               |                     | 99.20               | 97.60         |                            | 0.00          | 0.00          | 0.00          | 0.00          | 0.00          | 0.00          | 0.00          |
|                  | VODAFONE        | 0.31 0.19 | 1.27      | 99.92       | 0.04      | 0.05 0.08 | 0.62      | 2.83      |             | 0 0  | 0.09      | 0.03      | 100.00        | 100.00 100.00 | 100.00 100.00      | 89.13               |                     |               | 100.00 100.00 89.92 100.00 | 100.00        | 97.99         |               | 100.00        |               |               |               |
|                  |                 |           |           |             |           |           |           |           | 98.58       | 0.01 |           | 0.03      | 100.00 100.00 | 100.00        |                    |                     |                     |               | 100.00                     | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        | 100.00        |
| Karnataka        | AIRCEL AIRTEL   | 0.19 0.20 | 0.27 0.59 | 99.53 98.84 | 0.29      | 0.12 0.23 | 0.53      | 2.04 1.66 | 98.05 96.78 | 0 0  | 0.01      | 0.00      | 100.00        | 0.41 0.07     | 0.06               | 99.99 100.00 96.80  | 96.11 98.44         | 100.00        |                            | 100.00        |               |               |               |               |               |               |

|                | BSNL      | 1.28      | 1.76      | 98.56       | 0.19      | 0.86      | 0.57      | 2.19      | 97.08       | 0 0.08   |           | 0.00      | 99.78         | 100.00        | 100.00                 | 99.00                     | 97.18       | 100.00       | 100.00        | 100.00        |
|----------------|-----------|-----------|-----------|-------------|-----------|-----------|-----------|-----------|-------------|----------|-----------|-----------|---------------|---------------|------------------------|---------------------------|-------------|--------------|---------------|---------------|
|                | IDEA      | 0.07      | 0.14      | 99.42       | 0.20      | 0.17      | 0.52      | 2.19      | 96.98       | 0        | 0.08      | 0.02      | 100.00        | 100.00        | 100.00                 | 99.68                     | 98.81       | 100.00       | 100.00        | 100.00        |
|                | MTS       | 0.42      | 0.00      | 99.38       | 0.00      | 0.01      | 0.32      | 2.36      | 99.20       | 0        |           | 0.00      | 100.00        | 0.02 100.00   | 100.00                 | 99.99                     | 96.01       | 100.00       | 100.00        | 100.00        |
|                | Rcom GSM  | 0.58      | 1.84      | 99.63       | 0.04      | 0.14      | 0.08      | 0.58      | 99.54       | 0        | 0.09      | 0.02      | 100.00        | 100.00        | 100.00                 | 98.91 95.10               |             | 100.00       | 0.00          | 0.00          |
|                | TTLCDMA   | 0.15      | 0.68      | 99.03       | 0.00      | 0.09      | 0.21      | 1.31      | 99.20       | 0        | 0.00      | 0.00      | 100.00        | 100.00        | 100.00                 | 100.00                    |             | 94.01 100.00 | 100.00        | 100.00        |
|                | TTL GSM   | 0.10      | 0.14      | 99.01       | 0.02      | 0.02      | 0.37      | 2.14      | 98.07       | 0        | 0.00      | 0.00      | 100.00        | 100.00        | 98.28                  | 100.00 94.68              |             | 100.00       | 100.00        | 100.00        |
|                | VODAFONE  | 0.22      | 1.03      | 99.96       | 0.15      | 0.04      | 0.48      | 2.95      | 98.89       | 0        | 0.04      | 0.08      | 100.00        | 100.00        | 100.00                 | 100.00 97.77              |             | 100.00       | 100.00        | 100.00        |
|                | AIRCEL    | 0.09      | 0.36      | 99.86       | 0.01      | 0.05      | 0.40      | 3.78      | 98.00       | 0        | 0.00      | 0.00      | 100.00        | 100.00        | 100.00                 |                           | 98.94       | 100.00       | 100.00        | 100.00        |
|                | AIRTEL    | 0.06      | 0.07      | 99.22       | 0.04      | 0.27      | 0.77      | 2.94      | 97.98       | 0        | 0.07      | 0.05      | 99.97         | 100.00        | 100.00                 | 97.06 100.00              | 95.20       | 100.00       | 100.00        | 100.00        |
|                | BSNL      | 0.20      | 0.80      | 99.03       | 0.17      | 0.97      | 0.63      | 1.24      | 99.82       | 0        | 0.03      | 0.00      | 100.00        | 100.00        | 100.00                 | 98.00                     | 97.35       | 100.00       | 100.00        | 100.00        |
|                | IDEA      | 0.12      | 0.46      | 99.61       | 0.12      | 0.37      | 0.61      | 1.86      | 96.72       | 0        | 0.09      | 0.07      | 99.53         | 100.00        | 100.00                 | 97.83                     | 97.29       | 100.00       | 100.00        | 100.00        |
|                | MTS       | 0.08      | 0.00      | 99.29       | 0.00      | 0.00      | 0.20      | 2.35      | 99.15       | 0        | 0.07      | 0.00      | 100.00        | 100.00        | 100.00                 | 99.00                     | 95.71       | 100.00       | 100.00        | 100.00        |
|                | Rcom GSM  | 0.67      | 1.91      | 99.06       | 0.02      | 0.34      | 0.06      | 0.88      | 99.49       | 0        | 0.09      | 0.05      | 100.00        | 100.00        | 100.00                 | 98.87 96.10               |             | 100.00       | 0.00          | 0.00          |
|                | TTLCDMA   | 0.03      | 0.00      | 98.82       | 0.00      | 0.01      | 0.23      | 1.24      | 99.13       | 0        | 0.01      | 0.01      | 100.00 100.00 | 100.00        |                        | 100.00                    |             | 90.21 100.00 | 100.00        | 100.00        |
|                | TTL GSM   | 0.02      | 0.00      | 99.77       | 0.00      | 0.02      | 0.28 0.41 | 2.56      | 99.26       | 0        | 0.00      | 0.09      | 100.00 100.00 | 100.00        | 0.00                   | 100.00 100.00 97.84 93.07 |             | 100.00       | 100.00        | 100.00        |
|                | VODAFONE  | 0.03      | 0.00      | 99.93       | 0.05      | 0.06      |           | 1.58      | 97.86       | 0        | 0.09      |           |               |               |                        | 100.00 100.00             | 98.00       | 100.00       | 100.00        | 100.00        |
| Kolkata        | AIRCEL    | 0.24      | 0.45      | 98.11       | 0.11      | 0.15      | 0.71      | 2.82      | 98.13       | 0        | 0.00      | 0.00      | 100.00        | 100.00        | 100.00                 | 98.85                     | 96.34       | 96.81        | 100.00        | 100.00        |
|                | AIRTEL    | 0.00      | 0.00      | 99.64       | 0.13      | 0.08      | 0.75      | 2.41      | 97.69       | 0        | 0.04      | 0.07      | 100.00        | 100.00        | 100.00                 | 96.41                     | 97.50       | 100.00       | 100.00        | 100.00        |
|                | BSNL IDEA | 1.68 0.31 | 1.80      | 99.34       | 0.95      | 1.37      | 1.63      | 2.06      | 97.40       | 0        | 0.02      | 0.01      | 100.00        | 100.00        | 100.00 100.00          | 96.00 98.82               | 95.61 96.21 | 100.00 99.96 | 100.00 100.00 | 100.00 100.00 |
|                |           |           | 0.71      | 99.80       | 0.04      | 0.06      | 0.26      | 0.12      | 97.67       | 0        | 0.07      | 0.03      | 100.00        | 100.00        |                        |                           |             |              |               |               |
|                | MTS       | 0.09      | 0.00      | 99.88       | 0.00      | 0.01      | 0.58      | 2.85      | 99.46       | 0        | 0.09      | 0.03      | 100.00        | 100.00        | 100.00                 | 99.65                     | 97.64       | 100.00       | 100.00        | 100.00        |
|                | RTL       | 1.25      | 4.09      | 98.68       | 0.05      | 0.46      | 0.13      | 0.76      | 99.03       | 0        | 0.09      | 0.08      | 100.00        | 100.00        | 100.00                 | 97.73                     | 86.10       | 100.00       | 0.00          | 0.00          |
|                | TTLCDMA   | 0.11      | 0.11      | 99.33       | 0.00      | 0.15      | 0.21      | 2.05      | 99.76       | 0        | 0.00      | 0.00      | 100.00        | 100.00        | 100.00                 | 100.00                    | 98.51       | 100.00       | 100.00        | 100.00        |
|                | TTL GSM   | 0.15      | 0.32      | 99.51       | 0.02      | 0.02      | 0.34      | 1.16      | 98.91       | 0        | 0.00      | 0.00      | 100.00        | 100.00        | 100.00                 | 98.23 97.82               |             | 100.00       | 100.00        | 100.00        |
|                | VODAFONE  | 0.10      | 0.47      | 99.49       | 0.06      | 0.51      | 0.93      | 2.81      | 97.52       | 0        | 0.06      | 0.05      | 100.00        | 100.00        | 100.00                 | 100.00 98.28              | 98.82       | 100.00       | 100.00        | 100.00        |
| Madhya Pradesh | AIRCEL    | 0.31      | 0.00      | 97.66       | 0.13      | 0.00      | 0.69      | 0.67      | 99.11       | 0        | 0.00      | 0.00      | 100.00        | 100.00        | 100.00                 | 97.33                     |             | 100.00       | 100.00        | 100.00        |
|                | AIRTEL    | 0.09      | 0.16      | 98.20       | 0.12      | 0.92      | 1.22      | 2.19      | 96.51       | 0        | 0.19      | 0.05      | 100.00        | 100.00        | 100.00                 | 100.00                    | 98.85       | 100.00       | 100.00        | 100.00        |
|                | BSNL      | 1.83      | 1.76      | 97.29       | 0.56      | 1.36      | 0.96      | 1.91      | 97.84       | 0        | 0.01      | 0.02      | 100.00        | 100.00        | 100.00                 | 98.00                     | 99.10       | 100.00       | 100.00        | 100.00        |
|                | IDEA RTL  | 0.11      | 0.28      | 96.96       | 0.39 0.06 | 0.82 0.46 | 0.82 0.18 | 2.16 0.74 | 97.64 98.99 | 0 0      | 0.08 0.09 | 0.02      | 100.00        | 100.00        | 100.00 0.06 100.00     | 98.72                     | 98.37 95.00 | 99.78 100.00 | 100.00        | 0.00          |
|                | TTLCDMA   | 0.64 0.07 | 2.10 0.00 | 97.77 97.51 | 0.00      | 0.00      | 0.42      | 2.57      | 99.15       | 0        | 0.00      | 0.00      | 100.00 100.00 | 100.00 100.00 | 100.00                 | 98.24 100.00              | 97.73       | 100.00       | 100.00        | 100.00        |
|                | TTL GSM   | 0.03      | 0.00      | 99.45       | 0.02      | 0.01      | 0.40      | 1.87      | 99.35       | 0        | 0.00      | 0.00      | 100.00        | 100.00        | 100.00 100.00          | 97.63                     | 93.42       | 100.00       | 100.00        | 100.00        |
|                | AIRCEL    |           |           | 99.88       | 0.05      | 0.12      | 0.68      | 3.72      | 98.79       | 0        | 0.05      |           | 100.00        | 100.00        |                        | 100.00                    | 99.22       | 97.91        |               |               |
|                | VODAFONE  | 0.10 0.12 | 0.48 0.46 | 99.37       | 0.01      | 0.04      | 0.37      | 2.31      | 97.16       | 0        | 0.00      | 0.05 0.01 | 100.00        | 100.00        | 100.00                 | 98.18 97.99               |             | 100.00       | 100.00 100.00 | 100.00 100.00 |
|                | AIRTEL    | 0.03 1.84 | 0.00 1.90 | 97.91 95.62 | 0.13      | 1.03      | 0.99      | 1.62      | 96.29 95.91 | 0 0      | 0.16 0.00 | 0.03 0.01 | 100.00 100.00 | 100.00 100.00 | 99.97                  | 100.00 98.55 100.00       |             | 100.00       | 100.00        | 100.00        |
| Maharashtra    | IDEA      |           |           |             | 0.31      | 1.71      |           |           | 98.34       | 0        |           |           | 100.00        | 100.00        |                        | 95.28                     |             | 100.00       | 100.00        | 100.00        |
|                | BSNL      |           | 0.35      | 97.79       |           |           | 1.03      | 2.83      |             |          |           | 0.02      |               | 100.00        | 100.00 99.59           |                           | 99.77       | 100.00       | 100.00        | 100.00        |
|                | Rcom GSM  | 0.13 0.42 | 1.76      | 99.84       | 0.59 0.09 | 0.98 0.13 | 0.69 0.13 | 2.22 0.73 | 99.08       | 0        | 0.08 0.09 |           | 100.00        | 100.00 100.00 | 0.04                   | 99.25                     |             | 71.23 100.00 | 0.00          | 0.00          |
|                | TELENOR   | 0.17      | 0.85      | 99.21       | 0.05      | 0.06      | 0.78      | 3.22      | 98.31       | 0        | NA        | 0.00      | 100.00        | 100.00        | NA                     | 99.50                     | 98.69       | NA           | NA            | NA            |
|                | TTML CDMA | 0.04      | 0.00      | 98.35       | 0.00      | 0.50      | 0.47      | 2.48      | 99.87       | 0        | 0.00      | 0.00      | 100.00        | 100.00        | 100.00                 | 100.00                    |             | 98.32 100.00 | 100.00        | 100.00        |
|                | TTML GSM  | 0.06      | 0.00      | 99.69       | 0.03      | 0.07      | 0.31      | 1.57      | 98.36       | 0        | 0.00      | 0.00      | 100.00 100.00 | 100.00        |                        | 97.05                     | 94.90       | 100.00       | 100.00        | 100.00        |
|                | VODAFONE  | 0.21      | 0.86      | 99.58       | 0.19      | 0.42      | 0.66      | 2.60      | 97.39       | 0        | 0.06      | 0.09      | 100.00        | 100.00        | 100.00                 | 99.85                     | 98.58       | 98.86        | 100.00        | 100.00        |
|                |           |           |           | 98.20       |           |           |           |           |             |          |           | 100.00    |               | 100.00        |                        | 96.18                     |             | 98.19        | 100.00        | 100.00        |
|                | AIRCEL    | 0.08      | 0.15      |             | 0.08      | 0.23      | 0.78      | 4.15      | 97.83       | 0        | 0.00      | 0.00      | 100.00        |               |                        |                           |             |              |               |               |
|                | AIRTEL    | 0.17      | 0.00      | 98.83       | 0.20      | 0.10      | 1.06      | 1.82      | 97.39       | 0        | 0.18      | 100.00    | 100.00        | 100.00        | 98.71 0.07 99.69 94.18 | 97.58                     | 100.00      | 100.00       | 100.00        | 100.00        |
|                | IDEA      | 0.10      | 0.03      | 98.68       | 0.61      | 0.87      | 1.05      | 1.76      | 96.77       | 0        | 0.04      | 0.01      | 100.00        |               |                        |                           | 0.26        | 98.76        | 100.00        | 100.00        |
| Mumbai         | MTNL      | 0.73      | 1.20      | 97.71       | 0.44      |           | 1.76      | 2.44      | 96.64       | 0        | 0.04      | 0.00      | 99.97         | 100.00 100.00 | 100.00 100.00          | 97.04                     |             | 100.00       | 34.89         | 34.89         |
|                | Rcom GSM  | 0.28      | 1.78      | 99.18       | 0.09      | 0.30      | 0.19      | 0.69      | 99.18       | 0 0.09   | 0.08      | 100.00    | 100.00        | 100.00        | 95.44                  | 100.00 100.00             | 69.95       | 100.00       | 0.00          | 0.00          |
|                | TTML CDMA |           |           |             |           |           |           |           |             |          | 0.00      | 100.00    |               |               |                        | 96.48                     |             | 100.00       | 100.00        | 100.00        |
|                |           | 0.07      | 0.00      | 99.34       | 0.00      | 0.03      | 0.34      | 2.68      | 99.16       | 0        | 0.00      |           | 100.00        | 100.00        | 100.00                 | 100.00                    | 100.00      | 100.00       | 100.00        | 100.00        |

|             | TTML GSM         | 0.21      | 0.00       | 99.67       | 0.02      | 0.01      | 0.32      | 1.23       | 98.61       | 0   | 0.00      | 0.00      | 100.00            | 100.00        | 100.00        | 98.43        | 97.36              | 100.00              | 100.00        |
|-------------|------------------|-----------|------------|-------------|-----------|-----------|-----------|------------|-------------|-----|-----------|-----------|-------------------|---------------|---------------|--------------|--------------------|---------------------|---------------|
|             | VODAFONE AIRCEL  | 0.31      | 0.00       | 98.32       | 0.19      | 1.68      | 1.24      | 2.86       | 97.83       | 0   | 0.11      | 0.18      | 99.97 100.00      | 100.00 100.00 | 100.00 100.00 | 99.90 96.07  | 97.08 98.86        | 100.00 99.53        | 100.00 100.00 |
| North       | AIRTEL           | 4.21 1.19 | 30.06 1.44 | 96.85 95.20 | 0.48 0.92 | 1.83 1.25 | 1.93 0.78 | 19.73 1.14 | 94.57 99.51 | 0 0 | 0.00 0.03 | 0.00 0.08 | 99.94             | 100.00        | 100.00        | 99.50        | 98.37              | 100.00              | 100.00        |
| North       | BSNL             | 1.83      | 1.85       | 97.42       | 0.78      | 1.84      | 1.69      | 2.29       | 97.06       | 0   | 0.03      | 0.03      | 100.00            | 100.00        | 100.00        | 98.00        | 97.65              | 100.00              | 100.00        |
| North       | IDEA             | 1.86      | 1.67       | 97.91       | 0.07      | 0.62      | 0.35      | 2.09       | 96.09       | 0   | 0.13      | 0.01      | 100.00            | 100.00        | 100.00        | 100.00       | 96.90              | 100.00              | 100.00        |
| North       | RTL              | NA        | NA         | NA          | NA        | NA        | NA        | NA         | NA          | NA  | 0.02      | 0.02      | 100.00            | 100.00        | 100.00        | 99.40        | 92.02              | 100.00              | 0.00          |
| North       | VODAFONE         | 0.97      | 1.35       | 98.10       | 0.96      | 1.90      | 1.75      | 2.57       | 97.79       | 0   | 0.03      | 0.08      | 100.00            | 100.00        | 100.00        |              | 100.00             | 100.00              | 100.00        |
|             | AIRCEL           | 0.30      | 1.23       | 98.49       | 0.41      | 1.22      | 1.21      | 5.75       | 96.22       | 0   | 0.00      | 0.00      | 100.00            | 100.00        | 100.00        | 100.00 96.44 | 99.84              | 98.73               | 100.00        |
|             | AIRTEL           | 0.15      | 0.24       | 95.05       | 0.60      | 1.86      | 1.57      | 1.57       | 96.05       | 0   | 0.02      | 0.02      | 100.00            | 100.00        | 100.00        | 99.76        | 99.10              | 100.00              | 100.00        |
|             | BSNL             | 1.30      | 1.93       | 98.94       | 0.84      | 1.06      | 1.53      | 2.65       | 97.96       | 0   | 0.03      | 0.01      | 100.00            | 100.00        | 100.00        | 98.00        | 98.62              | 100.00              | 100.00        |
|             | IDEA             | 0.17      | 0.61       | 99.56       | 0.07      | 0.14      | 0.23      | 0.97       | 96.25       | 0   | 0.01      | 0.02      | 100.00            | 100.00        | 100.00        | 97.44        | 91.75              | 100.00              | 100.00        |
|             | RTL              | NA        | NA         | NA          | NA        | NA        | NA        | NA         | NA          | NA  | 0.09      | 0.08      | 100.00            | 100.00        | 100.00        | 97.85        | 81.97              | 100.00              | 0.00          |
|             | TTLCDMA          | 0.12      | 0.00       | 98.53       | 0.00      | 0.02      | 0.32      | 1.13       | 98.24       | 0   | 0.00      | 0.00      | 100.00            | 100.00        | 100.00        | 100.00       | 98.62              | 100.00              | 100.00        |
|             | TTL GSM          | 0.04      | 0.00       | 99.66       | 0.16      | 0.04      | 0.35      | 1.77       | 98.35       | 0   | 0.01      | 0.00      | 100.00            | 100.00        | 100.00        | 97.90        | 94.75              | 100.00              | 100.00        |
|             | VODAFONE         | 0.14      | 0.45       | 99.70       | 0.22      | 0.30      | 0.83      | 1.45       | 97.84       | 0   | 0.04      | 0.10      | 100.00            | 100.00        | 100.00        | 99.93        | 94.05              | 100.00              | 100.00        |
|             | AIRCEL           | 0.13      | 0.20       | 98.38       | 0.01      | 0.14      | 0.64      | 2.90       | 98.05       | 0   | 0.01      | 0.00      | 100.00            | 100.00        | 100.00        | 97.72        | 96.64              | 98.63               | 100.00        |
| Punjab      | AIRTEL           | 0.04      | 0.04       | 99.61       | 0.05      | 0.04      | 0.42      | 0.90       | 98.76       | 0   | 0.09      | 0.07      | 100.00            | 100.00        | 100.00        | 88.55        | 94.96              | 100.00              | 100.00        |
| Punjab      | BSNL             | 0.52      | 1.74       | 98.03       | 0.51      | 0.37      | 1.29      | 1.60       | 96.89       | 0   | 0.01      | 0.00      | 100.00            | 100.00        | 100.00        | 100.00       | 99.37              | 100.00              | 100.00        |
| Punjab      | IDEA             | 0.07      | 0.13       | 99.15       | 0.06      | 0.07      | 0.36      | 0.68       | 98.48       | 0   | 0.04      | 0.03      | 100.00            | 100.00        | 100.00        | 99.90        | 96.19              | 100.00              | 100.00        |
| Punjab      | Rcom GSM         | 0.22      | 1.89       | 99.50       | 0.06      | 0.04      | 0.10      | 0.91       | 99.37       | 0   | 0.09      | 0.09      | 100.00            | 100.00        | 100.00        | 99.10        | 86.27              | 100.00              | 0.00          |
| Punjab      | TTLCDMA          | 0.06      | 0.00       | 90.08       | 0.00      | 8.52      | 0.30      | 3.12       | 99.79       | 0   | 0.00      | 0.00      | 100.00            | 100.00        | 100.00        | 100.00       | 96.94              | 100.00              | 100.00        |
| Punjab      | TTL GSM VODAFONE | 0.07 0.07 | 0.06 0.15  | 99.15 99.82 | 0.01 0.08 | 0.04 0.18 | 0.40 0.71 | 2.34 2.90  | 97.79 98.06 | 0 0 | 0.00 0.04 | 0.00 0.07 | 100.00            | 100.00        | 100.00 100.00 | 98.27        | 95.09 96.76        | 100.00 100.00       | 100.00 100.00 |
| Rajasthan   | AIRCEL           | 0.13      | 0.29       | 97.79       | 0.15      | 0.60      | 0.79      | 3.34       | 97.10       | 0   | 0.00      | 0.00      | 100.00 100.00     | 100.00 100.00 | 100.00        | 100.00 98.37 | 97.41              | 100.00              | 100.00        |
| Rajasthan   | AIRTEL           | 0.21      | 0.77       | 95.18       | 0.90      | 1.64      | 0.98      | 2.28       | 98.64       | 0   | 0.05      | 0.02      | 99.98             | 100.00        | 100.00        | 99.99        | 95.70              | 100.00              | 100.00        |
| Rajasthan   | BSNL             | 1.32      | 1.55       | 98.93       | 0.65      | 1.12      | 1.26      | 2.76       | 97.33       | 0   | 0.06      | 0.02      | 99.92             | 100.00        | 100.00        | 97.00        | 98.29              | 100.00              | 100.00        |
| Rajasthan   | IDEA             | 0.13      | 0.38       | 99.30       | 0.24      | 0.44      | 0.56      | 2.13       | 97.47       | 0   | 0.05      | 0.09      | 100.00            | 100.00        | 100.00        | 97.43        | 97.88              | 100.00              | 100.00        |
| Rajasthan   | Rcom GSM         | 0.44      | 1.97       | 99.48       | 0.08      | 0.32      | 0.20      | 1.74       | 99.06       |     | 0.09      | 0.06      | 0 100.00          | 100.00        | 100.00        | 99.06        | 93.86              | 100.00 100.00       | 0.00          |
| Rajasthan   | TTLCDMA          | 0.00      | 0.00       | 98.87       | 0.00      | 0.03      | 0.38      | 3.90       | 99.21       |     | 0.00      | 0.00      | 0 100.00          | 100.00        | 100.00        | 100.00       | 99.47              |                     | 100.00        |
| Rajasthan   | TTL GSM          | 0.00      | 0.00       | 99.51       | 0.07      | 0.09      | 0.25      | 1.69       | 99.34       |     | 0.00      | 0.00      | 0 100.00          | 100.00        | 100.00        | 96.92        | 99.86              | 100.00              |               |
| Rajasthan   | VODAFONE         | 0.17      | 0.90       | 99.13       | 0.49      | 0.87      | 0.84      | 2.59       | 96.10       |     | 0.08      | 0.07      | 0 100.00          | 100.00        | 100.00        | 100.00       | 97.15              | 100.00              | 100.00 100.00 |
| Tamil Tamil | AIRCEL           | 0.18      | 0.74       | 98.59       | 0.44      | 1.09      | 0.90      | 4.38       | 95.60       |     | 0.00      | 0.00      | 0 100.00          | 100.00        | 100.00        | 97.34        | 99.16              | 97.54               | 100.00        |
| Tamil Tamil | MTS              | 0.03      | 0.00       | 99.45       | 0.00      | 0.01      | 0.16      | 2.28       | 99.18       |     | 0.01      | 0.00      | 0 100.00          | 100.00        | 100.00        | 98.80        | 95.10              | 100.00              | 100.00        |
| Tamil Tamil | TTLCDMA          | 0.11      | 0.54       | 99.11       | 0.00      | 0.03      | 0.08      | 0.77       | 98.78       |     | 0.00      | 0.00      | 0 100.00          | 100.00        | 100.00        | 100.00       | 83.03              | 100.00              | 100.00        |
| Tamil Tamil | TTL GSM          | 0.06      | 0.07       | 99.56       | 0.04      | 0.02      | 0.22      | 0.84       | 99.02       |     | 0.00      | 0.00      | 0 100.00          | 100.00        | 100.00        | 98.49        | 91.97              | 100.00              | 100.00        |
| Tamil Tamil | BSNL             | 0.61      | 1.96       | 98.73       | 0.26      |           | 0.88      | 2.25       | 96.28       |     | 0.07      |           | 0                 |               | 100.00        | 100.00       | 97.00              | 100.00              |               |
| Tamil Tamil | IDEA             | 0.01      | 0.00       | 99.78       | 0.07      | 0.59 0.12 | 0.30      | 1.15       | 99.08       |     | 0.04      | 0.00 0.07 | 100.00 0 100.00   |               | 100.00        | 96.96        | 96.28              | 100.00 100.00 97.84 | 100.00 78.50  |
| Tamil Tamil | VODAFONE         |           |            |             |           |           |           |            |             |     |           |           | 0 100.00          |               |               | 100.00       | 99.07              | 100.00              | 100.00        |
|             |                  | 0.10      | 0.42       | 99.65       | 0.23      | 0.35      | 0.62      | 2.53       | 97.89       |     | 0.08      | 0.04      |                   | 100.00        | 100.00        |              |                    |                     |               |
|             | AIRTEL           | 0.08      | 0.08       | 99.41       | 0.21      | 0.28      | 0.70      | 2.52       | 98.21       | 0   | 0.08      | 0.09      | 100.00            | 100.00        | 100.00        | 100.00       | 96.89              | 100.00              | 100.00        |
|             | AIRCEL           | 0.17      | 4.34       | 99.60       | 0.09      |           |           |            |             |     |           |           | 0 100.00          |               |               |              |                    |                     |               |
| +Chennai    | Rcom GSM         | 0.86      |            |             |           | 0.08      | 0.16      | 0.80       | 99.51       |     | 0.09      | 0.02      |                   | 100.00        | 100.00        | 98.89        | 95.05              | 100.00              | 0.00          |
|             | AIRTEL           | 0.67      | 0.67 1.87  | 99.20 95.32 | 0.26 0.45 | 0.20 1.33 | 0.60 1.43 | 2.63 2.78  | 98.07 97.29 |     | 0.00 0.05 | 0.00 0.04 | 0 100.00 0 100.00 | 100.00        | 100.00        | 97.87 99.84  | 97.70 94.74 98.68  | 100.00 100.00       | 100.00 100.00 |
|             | BSNL             | 1.89      | 1.90       | 97.82       | 0.71      | 1.81      | 0.98      | 2.71       | 96.50       |     |           | 0.08      | 100.00 0 98.20    |               | 100.00        | 99.00        | 96.38              | 100.00              | 100.00        |
| UP-East     |                  |           |            |             |           | 0.83      |           |            |             |     | 0.10      |           | 100.00 100.00     |               |               |              |                    | 100.00              | 100.00        |
|             | IDEA Rcom GSM    | 0.37      | 1.62       | 99.03       | 0.47      | 0.85      |           | 2.79       | 96.87       |     | 0.06      | 0.06      | 0 0.20 0          | 1.23          | 100.00 100.00 | 99.91 98.62  | 99.12 89.86 100.00 | 100.00 100.00       | 0.00          |
|             | TELENOR          | 0.58 0.09 | 2.24 0.16  | 99.45 99.26 | 0.12 0.18 | 0.35 0.23 | 0.84      | 4.10       | 99.07 96.88 |     | 0.09 NA   | 0.02 0.00 | 100.00 0 100.00   | 100.00        | NA 99.67      |              | 99.40              | NA                  | NA            |
|             | TTLCDMA          |           | 0.00       |             |           | 0.54      | 0.10      | 1.80       | 99.21       | 0   | 0.00      | 0.00      | 100.00            | 100.00        | 100.00        | 98.41        | 97.00              | 100.00 100.00       | 100.00        |
|             | TTL GSM          | 0.24 0.17 | 0.40       | 97.89 97.59 | 0.00 0.33 |           |           | 2.80       | 97.35       |     | 0.00      | 0.00      | 0.77 0.50 0       | 100.00 100.00 |               | 94.24        |                    | 100.00 100.00       | 100.00        |

|         | VODAFONE   | 0.34   | 1.84   | 97.84   | 0.68   | 1.86   | 1.15   | 2.78   | 96.17   | 0   | 0.07   | 0.05        | 100.00        | 100.00   |   100.00 |   100.00 | 96.70   | 100.00 100.00   |
|---------|------------|--------|--------|---------|--------|--------|--------|--------|---------|-----|--------|-------------|---------------|----------|----------|----------|---------|-----------------|
| UP-West | AIRCEL     | 0.07   | 0.20   | 99.65   | 0.21   | 0.19   | 0.62   | 2.80   | 97.66   | 0   | 0.00   | 0.00        | 100.00 100.00 | 100.00   |    98.07 |    99.23 | 100.00  | 100.00          |
| UP-West | AIRTEL     | 1.33   | 1.27   | 98.48   | 0.46   | 0.81   | 1.41   | 2.58   | 97.51   | 0   | 0.09   | 0.08        | 100.00 100.00 | 100.00   |   100    |    96.97 | 100.00  | 100.00          |
| UP-West | BSNL       | 1.35   | 1.78   | 98.53   | 0.62   | 1.19   | 1.15   | 2.15   | 96.23   | 0   | 0.01   | 0.00        | 100.00 100.00 | 100.00   |   100    |    97.15 | 100.00  | 100.00          |
| UP-West | IDEA       | 0.07   | 0.08   | 95.88   | 0.69   | 1.49   | 0.69   | 2.22   | 95.71   | 0   | 0.03   | 0.00        | 99.96 100.00  | 100.00   |    99.09 |    97.87 | 100.00  | 100.00          |
| UP-West | MTS        | 0.09   | 0.00   | 99.82   | 0.00   | 0.00   | 0.29   | 2.57   | 99.73   | 0   | 0.02   | 0.03        | 100.00 100.00 | 100.00   |    99.84 |    97.1  | 100.00  | 100.00          |
| UP-West | Rcom GSM   | 0.52   | 1.95   | 99.53   | 0.09   | 0.16   | 0.16   | 0.73   | 99.02   | 0   | 0.09   | 0.03        | 100.00 100.00 | 100.00   |    98.96 |    93.93 | 100.00  | 0.00            |
| UP-West | TELENOR    | 0.16   | 0.08   | 99.66   | 0.09   | 0.08   | 0.57   | 1.99   | 98.43   | 0   | NA     | 0.00        | 100.00 100.00 | NA       |    99.67 |    99.2  | NA      | NA              |
| UP-West | TTLCDMA    | 0.12   | 0.10   | 98.96   | 0.00   | 0.06   | 0.31   | 2.97   | 99.71   | 0   | 0.00   | 0.00        | 100.00 100.00 | 100.00   |   100    |    93.08 | 100.00  | 100.00          |
| UP-West | TTL GSM    | 0.05   | 0.00   | 98.80   | 0.07   | 0.09   | 0.48   | 2.53   | 97.73   | 0   | 0.00   | 0.00        | 100.00 100.00 | 100.00   |    97.88 |    94.81 | 100.00  | 100.00          |
| UP-West | VODAFONE   | 0.17   | 0.30   | 97.93   | 0.43   | 1.72   | 0.93   | 2.89   | 96.34   | 0   | 0.06   | 0.04        | 100.00 100.00 | 100.00   |   100    |    97.15 | 100.00  | 100.00          |
| West    | AIRCEL     | 0.35   | 1.49   | 97.89   | 0.27   | 0.76   | 1.03   | 9.84   | 97.42   | 0   | 0.00   | 0.00        | 100.00 100.00 | 100.00   |    98.78 |    95.99 | 100.00  | 100.00          |
| West    | AIRTEL     | 0.15   | 0.62   | 95.50   | 0.56   | 0.78   | 1.42   | 1.31   | 95.47   | 0   | 0.04   | 0.06        | 100.00 100.00 | 100.00   |    99.01 |    97.46 | 100.00  | 100.00          |
| West    | BSNL       | 0.46   | 1.12   | 97.94   | 0.83   | 1.44   | 1.17   | 3.21   | 96.05   | 0   | 0.01   | 0.02        | 99.06 100.00  | 100.00   |    98    |    99.05 | 100.00  | 100.00          |
| West    | IDEA       | 0.26   | 1.10   | 98.49   | 0.07   | 0.10   | 0.41   | 0.63   | 97.93   | 0   | 0.07   | 0.02        | 100.00 100.00 | 100.00   |    95.95 |    86.33 | 100.00  | 100.00          |
| West    | MTS        | 0.48   | 0.00   | 99.60   | 0.00   | 0.30   | 0.66   | 2.86   | 98.23   | 0   | 0.09   | 0.03        | 100.00 100.00 | 100.00   |    99.14 |    98.02 | 100.00  | 100.00          |
| West    | RTL        | NA     | NA     | NA      | NA     | NA     | NA     | NA     | NA      | NA  | 0.08   | 0.05        | 100.00 100.00 | 100.00   |    98.93 |    84.06 | 100.00  | 0.00            |
| West    | TTLCDMA    | 0.02   | 0.00   | 97.79   | 0.00   | 0.02   | 0.10   | 0.55   | 97.66   | 0   | 0.00   | 0.00        | 100.00 100.00 | 100.00   |   100    |    98.4  | 100.00  | 100.00          |
| West    | TTL GSM    | 0.68   | 1.90   | 99.65   | 0.28   | 0.00   | 0.30   | 1.45   | 98.51   | 0   | 0.00   | 0.00 100.00 | 100.00        | 100.00   |    96.58 |    98.8  | 100.00  | 100.00          |
| West    | VODAFONE   | 0.08   | 0.20   | 98.41   | 0.74   | 1.59   | 0.93   | 2.71   | 96.01   | 0   | 0.07   | 0.12        | 100.00 100.00 | 100.00   |   100    |    97.5  | 100.00  | 100.00          |

Annexure - III(b) Annexure referred to in reply of para (a) & (b) of Lok Sabha Unstarred Question No. 505 to be answered on 20th November, 2019 raised by Hon'ble Members of Parliament ShrimatiMahuaMoitra regarding 'Quality of Telecom Services'

| Performance Monitoring Report on Quality of Service of Cellular Mobile Serivce Providers for quarter ending September , 2017(for Cellular Mobile 3G Service)   | Performance Monitoring Report on Quality of Service of Cellular Mobile Serivce Providers for quarter ending September , 2017(for Cellular Mobile 3G Service)   | Performance Monitoring Report on Quality of Service of Cellular Mobile Serivce Providers for quarter ending September , 2017(for Cellular Mobile 3G Service)   | Performance Monitoring Report on Quality of Service of Cellular Mobile Serivce Providers for quarter ending September , 2017(for Cellular Mobile 3G Service)   | Performance Monitoring Report on Quality of Service of Cellular Mobile Serivce Providers for quarter ending September , 2017(for Cellular Mobile 3G Service)   | Performance Monitoring Report on Quality of Service of Cellular Mobile Serivce Providers for quarter ending September , 2017(for Cellular Mobile 3G Service)   | Performance Monitoring Report on Quality of Service of Cellular Mobile Serivce Providers for quarter ending September , 2017(for Cellular Mobile 3G Service)   | Performance Monitoring Report on Quality of Service of Cellular Mobile Serivce Providers for quarter ending September , 2017(for Cellular Mobile 3G Service)   | Performance Monitoring Report on Quality of Service of Cellular Mobile Serivce Providers for quarter ending September , 2017(for Cellular Mobile 3G Service)   | Performance Monitoring Report on Quality of Service of Cellular Mobile Serivce Providers for quarter ending September , 2017(for Cellular Mobile 3G Service)   |
|----------------------------------------------------------------------------------------------------------------------------------------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------|
| Name of Service Provider                                                                                                                                       | Name of the Service Area / City                                                                                                                                | Network Availability                                                                                                                                           | Network Availability                                                                                                                                           | Connection Establishment (Accessibility)                                                                                                                       | Connection Establishment (Accessibility)                                                                                                                       | Connection Establishment (Accessibility)                                                                                                                       | Connection Maintenance (Retainability)                                                                                                                         | Connection Maintenance (Retainability)                                                                                                                         | POI                                                                                                                                                            |
| Name of Service Provider                                                                                                                                       | Name of the Service Area / City                                                                                                                                | BTS and Node-B's Accumulated downtime (not available for service) (%age)                                                                                       | Worst affected BTSs and Node-B's due to downtime (%age)                                                                                                        | Call Set-up Success Rate (within licensee's own network)                                                                                                       | SDCCH/Paging Channel and RRC Congestion (%age)                                                                                                                 | TCH and Circuit Switched RAB Congestion (%age)                                                                                                                 | Call Drop and Circuit Switched Voice Drop Rate: (%age) Worst affected cells having more than3% TCH drop (call drop) and Circuit Switched                       | Connections with good voice quality and Circuit Switch Voice Quality (CSV quality)                                                                             | Point of Interconnection (POI) Congestion                                                                                                                      |
| Name of Service Provider                                                                                                                                       | 1                                                                                                                                                              | 2                                                                                                                                                              | 3                                                                                                                                                              | 4                                                                                                                                                              | 5                                                                                                                                                              | 6                                                                                                                                                              | 7 8                                                                                                                                                            | 9                                                                                                                                                              | 10                                                                                                                                                             |
| Name of Service Provider                                                                                                                                       | Benchmark                                                                                                                                                      | ≤ 2%                                                                                                                                                           | ≤ 2%                                                                                                                                                           | ≥ 95%                                                                                                                                                          | ≤ 1%                                                                                                                                                           | s 2%                                                                                                                                                           | ≤ 2% ≤ 3%                                                                                                                                                      | ≥ 95%                                                                                                                                                          | ≤ 0.5%                                                                                                                                                         |
| Andhra Pradesh                                                                                                                                                 | Aircel                                                                                                                                                         | 0.07                                                                                                                                                           | 0.00                                                                                                                                                           | 98.70                                                                                                                                                          | 0.62                                                                                                                                                           | 0.21                                                                                                                                                           | 2.86                                                                                                                                                           | 99.80                                                                                                                                                          | 0                                                                                                                                                              |
| Andhra Pradesh                                                                                                                                                 | AIRTEL                                                                                                                                                         | 0.19                                                                                                                                                           | 0.45                                                                                                                                                           | 97.03                                                                                                                                                          | 0.03                                                                                                                                                           | 0.00                                                                                                                                                           | 0.33 0.32 0.03                                                                                                                                                 | 98.79                                                                                                                                                          | 0                                                                                                                                                              |
| Andhra Pradesh                                                                                                                                                 | BSNL                                                                                                                                                           | 0.97                                                                                                                                                           | 1.43                                                                                                                                                           | 98.67                                                                                                                                                          | 0.80                                                                                                                                                           | 0.67                                                                                                                                                           | 1.77                                                                                                                                                           | 99.70                                                                                                                                                          | 0                                                                                                                                                              |
| Andhra Pradesh                                                                                                                                                 | IDEA                                                                                                                                                           | 0.05                                                                                                                                                           | 0.03                                                                                                                                                           | 99.85                                                                                                                                                          | 0.04                                                                                                                                                           | 0.05                                                                                                                                                           | 0.43 0.20 0.99                                                                                                                                                 | 99.73                                                                                                                                                          | 0                                                                                                                                                              |
| Assam                                                                                                                                                          | BSNL                                                                                                                                                           | 1.80                                                                                                                                                           | 1.90                                                                                                                                                           | 97.00                                                                                                                                                          | 0.57                                                                                                                                                           | 0.97                                                                                                                                                           | 1.57 2.47                                                                                                                                                      | 96.70                                                                                                                                                          | 0                                                                                                                                                              |
| Assam                                                                                                                                                          | AIRTEL                                                                                                                                                         | 0.67                                                                                                                                                           | 1.35                                                                                                                                                           | 98.92                                                                                                                                                          | 0.05                                                                                                                                                           | 0.01                                                                                                                                                           | 0.79 1.15                                                                                                                                                      | 98.52                                                                                                                                                          | 0                                                                                                                                                              |
| Assam                                                                                                                                                          | Aircel                                                                                                                                                         | 2.61                                                                                                                                                           | 19.00                                                                                                                                                          | 98.20                                                                                                                                                          | 4.45                                                                                                                                                           | 0.00                                                                                                                                                           | 0.62 6.43                                                                                                                                                      | 98.93                                                                                                                                                          | 0                                                                                                                                                              |
| Assam                                                                                                                                                          | RTL                                                                                                                                                            | 1.74                                                                                                                                                           | 2.49                                                                                                                                                           | 99.41                                                                                                                                                          | 0.04                                                                                                                                                           | 0.01                                                                                                                                                           | 0.12 0.20                                                                                                                                                      | 99.88                                                                                                                                                          | 0                                                                                                                                                              |
| Assam                                                                                                                                                          | Vodafone                                                                                                                                                       | 0.84                                                                                                                                                           | 1.34                                                                                                                                                           | 99.76                                                                                                                                                          | 0.08                                                                                                                                                           | 0.06                                                                                                                                                           | 0.60 2.30                                                                                                                                                      | 98.84                                                                                                                                                          | 0                                                                                                                                                              |
| Assam                                                                                                                                                          | AIRTEL IDEA                                                                                                                                                    | 0.08                                                                                                                                                           | 0.66 1.66                                                                                                                                                      | 98.03                                                                                                                                                          | 0.13                                                                                                                                                           | 0.40                                                                                                                                                           | 1.12 2.22 0.31 4.90                                                                                                                                            | 98.83 99.08                                                                                                                                                    | 0 0                                                                                                                                                            |
| Assam                                                                                                                                                          |                                                                                                                                                                | 0.70                                                                                                                                                           | 1.43                                                                                                                                                           | 99.85                                                                                                                                                          | 0.02                                                                                                                                                           | 0.01                                                                                                                                                           | 2.49                                                                                                                                                           | 99.79                                                                                                                                                          | 0                                                                                                                                                              |
| Bihar                                                                                                                                                          | Aircel                                                                                                                                                         | 0.44                                                                                                                                                           |                                                                                                                                                                | 98.50                                                                                                                                                          | 0.16                                                                                                                                                           |                                                                                                                                                                | 0.48                                                                                                                                                           |                                                                                                                                                                |                                                                                                                                                                |
| Bihar                                                                                                                                                          |                                                                                                                                                                |                                                                                                                                                                |                                                                                                                                                                |                                                                                                                                                                |                                                                                                                                                                | 0.04                                                                                                                                                           |                                                                                                                                                                |                                                                                                                                                                |                                                                                                                                                                |
| Bihar                                                                                                                                                          | RTL                                                                                                                                                            | 0.11 1.85                                                                                                                                                      | 0.35 1.80                                                                                                                                                      | 99.67 95.67                                                                                                                                                    | 0.02 0.42                                                                                                                                                      | 0.02 0.88                                                                                                                                                      | 0.07 0.47 1.17 2.90                                                                                                                                            | 99.81 96.48                                                                                                                                                    | 0 0                                                                                                                                                            |
| Chennai                                                                                                                                                        | BSNL                                                                                                                                                           | 0.30                                                                                                                                                           | 1.43                                                                                                                                                           | 98.00                                                                                                                                                          | 0.67                                                                                                                                                           | 0.93                                                                                                                                                           | 1.17 1.43                                                                                                                                                      | 97.67                                                                                                                                                          | 0                                                                                                                                                              |
|                                                                                                                                                                | BSNL                                                                                                                                                           |                                                                                                                                                                |                                                                                                                                                                |                                                                                                                                                                |                                                                                                                                                                |                                                                                                                                                                |                                                                                                                                                                |                                                                                                                                                                |                                                                                                                                                                |
| Delhi                                                                                                                                                          | IDEA                                                                                                                                                           | 0.17 0.37                                                                                                                                                      | 0.00 1.60                                                                                                                                                      | 99.69 99.96                                                                                                                                                    | 0.06 0.01                                                                                                                                                      | 0.04 0.00                                                                                                                                                      | 0.48 2.38 0.50 3.52                                                                                                                                            | 98.12 99.56                                                                                                                                                    | 0 0                                                                                                                                                            |
| Delhi                                                                                                                                                          | RCOM GSM Vodafone                                                                                                                                              | 0.11                                                                                                                                                           | 0.44                                                                                                                                                           | 99.39                                                                                                                                                          | 0.23                                                                                                                                                           | 0.19                                                                                                                                                           | 0.50 2.61                                                                                                                                                      | 98.44                                                                                                                                                          | 0                                                                                                                                                              |
| Delhi                                                                                                                                                          | AIRTEL                                                                                                                                                         |                                                                                                                                                                |                                                                                                                                                                |                                                                                                                                                                | 0.03                                                                                                                                                           | 0.04                                                                                                                                                           | 2.51                                                                                                                                                           |                                                                                                                                                                |                                                                                                                                                                |
| Delhi                                                                                                                                                          |                                                                                                                                                                | 0.01                                                                                                                                                           | 0.00                                                                                                                                                           | 99.31                                                                                                                                                          |                                                                                                                                                                |                                                                                                                                                                | 0.49                                                                                                                                                           | 99.12                                                                                                                                                          | 0                                                                                                                                                              |
| Delhi                                                                                                                                                          | MTNL                                                                                                                                                           | 0.06                                                                                                                                                           | 0.38                                                                                                                                                           | 98.58                                                                                                                                                          | 0.64                                                                                                                                                           | 1.64                                                                                                                                                           | 1.65 1.93                                                                                                                                                      | 96.30                                                                                                                                                          | 0                                                                                                                                                              |
| Gujarat                                                                                                                                                        | BSNL                                                                                                                                                           | 1.37                                                                                                                                                           | 1.70                                                                                                                                                           | 98.67                                                                                                                                                          | 0.03                                                                                                                                                           | 0.30                                                                                                                                                           | 1.00 1.60                                                                                                                                                      | 100.00                                                                                                                                                         | 0                                                                                                                                                              |
| Gujarat                                                                                                                                                        | AIRTEL                                                                                                                                                         | 0.22                                                                                                                                                           | 1.01                                                                                                                                                           | 99.79                                                                                                                                                          | 0.00                                                                                                                                                           | 0.25                                                                                                                                                           | 0.24 1.96                                                                                                                                                      | 99.33                                                                                                                                                          | 0                                                                                                                                                              |
| Gujarat                                                                                                                                                        | IDEA                                                                                                                                                           | 0.12                                                                                                                                                           | 0.52                                                                                                                                                           | 99.80                                                                                                                                                          | 0.08                                                                                                                                                           | 0.04                                                                                                                                                           | 0.34 1.70                                                                                                                                                      | 98.73                                                                                                                                                          | 0                                                                                                                                                              |
| Gujarat                                                                                                                                                        | TTSL Vodafone                                                                                                                                                  | 0.04 0.17                                                                                                                                                      | 0.03 0.35                                                                                                                                                      | 99.85 99.68                                                                                                                                                    | 0.00 0.11                                                                                                                                                      | 0.02 0.07                                                                                                                                                      | 0.29 2.29 0.22 1.64                                                                                                                                            | 99.82 99.38                                                                                                                                                    | 0 0                                                                                                                                                            |

|          | AIRTEL   |   0.09 |   0.10 |   99.46 |   0.00 |   0.00 |   0.11 |   0.26 |   97.92 |   0 |
|----------|----------|--------|--------|---------|--------|--------|--------|--------|---------|-----|
|          | BSNL     |   0.93 |   0.47 |   99    |   0.83 |   0.8  |   0.87 |   1.63 |   97.37 |   0 |
|          | IDEA     |   0.07 |   0.04 |   99.68 |   0.17 |   0.09 |   0.36 |   2.31 |   98.56 |   0 |
|          | TTSL     |   0.24 |   1.08 |   99.84 |   0.41 |   0.17 |   0.17 |   1.97 |   99.82 |   0 |
|          | Vodafone |   0.17 |   0.54 |   99.77 |   0.11 |   0.01 |   0.43 |   2.72 |   98.23 |   0 |
| Himachal | RTL      |   0.36 |   1.19 |   99.62 |   0.02 |   0.1  |   0.07 |   0.42 |   99.88 |   0 |
| Himachal | AIRTEL   |   0.13 |   0.14 |   98.79 |   0.01 |   0    |   0.77 |   1    |   98.73 |   0 |
| Himachal | BSNL     |   1.07 |   1.77 |   98    |   0.4  |   0.8  |   0.53 |   1.73 |   99.5  |   0 |
| Himachal | IDEA     |   0.25 |   0.24 |   99.63 |   0.18 |   0.09 |   0.81 |   2.07 |   97.16 |   0 |
| Jammu    | Aircel   |   0.62 |   3.98 |   98.42 |   0.1  |   0.04 |   1.3  |  12.42 |   99.01 |   0 |
| Jammu    | AIRTEL   |   0.22 |   0.28 |   98.62 |   0.02 |   0.02 |   0.65 |   1.28 |   98.92 |   0 |
| Jammu    | BSNL     |   0.33 |   0.5  |   98    |   0.77 |   1.33 |   1.33 |   1.97 |   98.4  |   0 |
| Jammu    | IDEA     |   0.34 |   1.02 |   99.33 |   0.38 |   0.35 |   1.33 |   2.1  |   97.46 |   0 |
| Jammu    | RCOM GSM |   0.73 |   1.82 |   99.98 |   0.02 |   0.02 |   0.04 |   0.26 |   99.7  |   0 |
|          | Aircel   |   0.2  |   0.24 |   99.32 |   0.31 |   0.04 |   0.3  |   2.85 |   99.8  |   0 |
|          | TTSL     |   0.1  |   0.22 |   99.6  |   0.57 |   0.1  |   0.18 |   1.25 |   99.11 |   0 |
|          | Vodafone |   0.22 |   1.07 |   99.49 |   0.01 |   0.04 |   0.13 |   0.57 |   99.74 |   0 |
|          | BSNL     |   0.93 |   1.2  |   97.67 |   0.77 |   1.03 |   0.7  |   2.8  |   99.6  |   0 |
|          | AIRTEL   |   0.15 |   0.48 |   99.54 |   0.07 |   0.11 |   0.24 |   1.53 |   99.68 |   0 |
|          | Aircel   |   0.15 |   0.17 |   99.04 |   0.5  |   0.01 |   0.69 |   2.85 |   99.78 |   0 |
|          | TTSL     |   0.03 |   0    |   99.81 |   0    |   0    |   0.15 |   1.39 |   99.81 |   0 |
|          | Vodafone |   0.02 |   0    |   99.78 |   0    |   0.03 |   0.2  |   0.84 |   99.62 |   0 |
|          | BSNL     |   0.2  |   1.13 |   95.67 |   0.1  |   0.17 |   0.9  |   2.8  |   99.9  |   0 |
|          | IDEA     |   0.06 |   0.09 |   99.55 |   0.25 |   0.17 |   0.3  |   1.28 |   98.07 |   0 |
|          | AIRTEL   |   0.05 |   0.01 |   99.59 |   0    |   0.02 |   0.44 |   2.84 |   98    |   0 |
|          | BSNL     |   1.37 |   1.67 |   96.33 |   0.6  |   0.67 |   1.23 |   1.3  |   99.8  |   0 |
|          | AIRTEL   |   0    |   0    |   99.53 |   0    |   0    |   0.3  |   1.66 |   99.04 |   0 |
|          | IDEA     |   0.25 |   0.45 |   99.83 |   0    |   0.02 |   0.22 |   0.08 |   99.78 |   0 |
|          | Aircel   |   0.19 |   0.46 |   99.13 |   0.22 |   0.09 |   0.35 |   2.98 |   98.19 |   0 |
|          | RTL      |   0.58 |   1.64 |   99.81 |   0.27 |   0.03 |   0.11 |   0.51 |   99.87 |   0 |
|          | Vodafone |   0.11 |   0.48 |   99.86 |   0.01 |   0.03 |   0.31 |   1.7  |   98.97 |   0 |
|          | RTL      |   0.88 |   1.89 |   99.84 |   0.2  |   0.01 |   0.08 |   0.3  |   99.84 |   0 |
|          | TTSL     |   0.02 |   0    |   99.8  |   0.01 |   0.01 |   0.28 |   2.16 |   99.85 |   0 |
|          | AIRTEL   |   0.1  |   0.2  |   99.69 |   0.01 |   0.03 |   0.31 |   1.38 |   99.22 |   0 |
|          | BSNL     |   1.78 |   1.67 |   97.33 |   0.58 |   0.47 |   0.7  |   2.5  |   97.52 |   0 |
|          | IDEA     |   0.1  |   0.28 |   99.76 |   0.07 |   0.05 |   0.67 |   2.4  |   98.53 |   0 |
|          | TTML     |   0    |   0.2  |   99.81 |   0.01 |   0.03 |   0.3  |   2.17 |  100    |   0 |
|          | Vodafone |   0.22 |   0.88 |   99.69 |   0.26 |   0.14 |   0.27 |   1.97 |   99.21 |   0 |
|          | AIRTEL   |   0.03 |   0    |   99.75 |   0.02 |   0.29 |   0.5  |   0.66 |   98.77 |   0 |
|          | BSNL     |   1.8  |   1.5  |   96    |   0.67 |   1.4  |   1.03 |   2.47 |   95.87 |   0 |
|          | IDEA     |   0.15 |   0.45 |   99.57 |   0.36 |   0.17 |   0.4  |   1.5  |   97.83 |   0 |
|          | AIRTEL   |   0.12 |   0    |   99.29 |   0.02 |   0.14 |   0.56 |   1.94 |   99.93 |   0 |
|          | MTNL     |   0.85 |   1.01 |   96.93 |   0.63 |   0.28 |   1.68 |   2.34 |   98.81 |   0 |
|          | RCOM GSM |   0.59 |   1.92 |   99.9  |   0.01 |   0.01 |   0.11 |   0.44 |   99.69 |   0 |

************

| Vodafone   |   0.41 |   0.00 |   99.61 |   0.00 |   0.00 |   0.56 | 2.70      | 98.77       | 0   |
|------------|--------|--------|---------|--------|--------|--------|-----------|-------------|-----|
| AIRTEL     |   1.25 |   1.65 |   97.83 |   0.15 |   0.01 |   1.3  | 1.34      | 98.43       | 0   |
| BSNL       |   1.72 |   1.8  |   97.67 |   0.68 |   1.67 |   1.58 | 2.20      | 97.20       | 0   |
| Aircel     |   5.64 |  33.38 |   98.05 |   0.25 |   0.15 |   1    | 11.68     | 98.88       | 0   |
| RTL        |   1.26 |   2.35 |   99.87 |   0.03 |   0.13 |   0.11 | 0.54      | 99.81       | 0   |
| Vodafone   |   1.07 |   1.23 |   99.5  |   0.1  |   0.06 |   1.43 | 2.34      | 98.80       | 0   |
| AIRTEL     |   0.2  |   0.34 |   98.99 |   0.03 |   0.17 |   0.72 | 1.53      | 98.71       | 0   |
| BSNL       |   1.2  |   1.83 |   96    |   0.83 |   1.87 |   1.8  | 2.47      | 97.90       | 0   |
| Aircel     |   0.38 |   1.12 |   99.28 |   0.04 |   0.03 |   0.73 | 7.98      | 98.93       | 0   |
| RTL        |   0.2  |   1    |   99.67 |   0.04 |   0.01 |   0.15 | 1.10      | 99.86       | 0   |
| Vodafone   |   0.06 |   0.16 |   99.85 |   0.02 |   0.02 |   0.3  | 2.17      | 98.82       | 0   |
| AIRTEL     |   0.07 |   0.07 |   98.89 |   0.29 |   0.15 |   0.3  | 1.89      | 99.78       | 0   |
| BSNL       |   0.4  |   1.3  |  100    |   0.23 |   0.2  |   0    | 1.50      | 98.83       | 0   |
| IDEA       |   0.07 |   0.11 |   99.85 |   0.06 |   0.06 |   0.27 | 1.66      | 99.60       | 0   |
| Aircel     |   0.3  |   0.52 |   99.57 |   0.12 |   0    |   0.27 | 2.99      | 99.16       | 0   |
| RCOM GSM   |   0.44 |   1.9  |   99.94 |   0.01 |   0.01 |   0.04 | 0.46      | 99.76       | 0   |
| TTSL       |   0.07 |   0.07 |   99.71 |   0.25 |   0.06 |   0.15 | 1.32      | 99.12       | 0   |
| Vodafone   |   0.22 |   1.35 |   99.68 |   0.02 |   0    |   0.42 | 1.53      | 99.56       | 0   |
| AIRTEL     |   0.21 |   0.52 |   98.28 |   0.02 |   0.03 |   0.63 | 1.23      | 98.88       | 0   |
| RCOM GSM   |   0.75 |   1.88 |   99.88 |   0.02 |   0.02 |   0.1  | 0.69      | 99.55       | 0   |
| TTSL       |   0    |   0    |  100    |   0    |   0    |   0    | 0.00      | 100.00      | 0   |
| Vodafone   |   0.24 |   0.97 |   99.81 |   0.02 |   0.02 |   0.38 | 2.95      | 98.79       | 0   |
| BSNL       |   1.43 |   1.6  |   99.33 |   0.6  |   0.43 |   0.97 | 2.73      | 96.80       | 0   |
| IDEA       |   0.07 |   0.07 |   99.83 |   0    |   0    |   0.28 | 2.02      | 99.85       | 0   |
| Aircel     |   0.21 |   0.73 |   98.55 |   0.46 |   0.05 |   0.49 | 4.84      | 98.84       | 0   |
| Vodafone   |   0.09 |   0.29 |   99.77 |   0.12 |   0.03 |   0.31 | 2.15      | 99.11       | 0   |
| BSNL       |   0.37 |   1.9  |   99    |   0    |   0.3  |   0.37 | 1.53      | 99.60       | 0   |
| AIRTEL     |   0.07 |   0.05 |   99.74 |   0.09 |   0.11 |   0.25 | 2.10      | 99.34       | 0   |
| IDEA       |   0.39 |   1.35 |   99.68 |   0.67 |   0.11 |   0.93 | 2.52      | 98.43       | 0   |
| Aircel     |   0.16 |   0.42 |   99.4  |   0    |   0    |   0.53 | 2.88      | 99.70       | 0   |
| AIRTEL     |   0.69 |   1.92 |   99.52 |   0.34 |   0.48 |   0.42 | 2.56      | 99.58       | 0   |
| BSNL       |   1.77 |   1.67 |   97.67 |   0.83 |   0.67 |   1.43 | 2.87      | 96.50       | 0   |
| Vodafone   |   0.48 |   1.96 |   99.67 |   0.06 |   0.03 |   0.43 | 2.73      | 99.27       | 0   |
| IDEA       |   0.3  |   0.59 |   98.47 |   0.75 |   0.53 |   0.23 | 1.79      | 98.42       | 0   |
| AIRTEL     |   1.52 |   1.57 |   99.13 |   0.02 |   0    |   0.53 | 1.10      | 98.89       | 0   |
| BSNL       |   1.45 |   0.95 |   97.67 |   0.78 |   0.85 |   0.67 | 2.40      | 96.43       | 0   |
| TTSL       |   0.06 |   0    |   99.63 |   0.28 |   0.09 |   0.19 | 2.20      | 99.12       | 0   |
| Vodafone   |   0.25 |   0.9  |   99.71 |   0.12 |   0.16 |   0.4  | 2.79      | 98.86       | 0   |
| AIRTEL     |   0.17 |   0.65 |   98.95 |   0.02 |   0.11 |   0.71 | 1.32      | 99.03       | 0   |
| BSNL       |   0.32 |   0.4  |   97.17 |   0.62 |   1.13 |   0.78 | 3.92      | 95.68       | 0   |
| Aircel     |   0.35 |   1.77 |   96.92 |   0.28 |   1.24 |   0.39 | 4.94      | 98.19       | 0   |
| RTL        |   0.5  |   1.7  |   98.31 |   0.02 |   0.07 |   0.17 | 0.74 2.62 | 99.75 98.45 | 0 0 |
| Vodafone   |   0.08 |   0.2  |   99.63 |   0.12 |   0.1  |   0.39 |           |             |     |