Lok Sabha Question No. 1594 (UNSTARRED), answered on 2018-12-19
Subject: Common Service Centre Scheme
Ministry: ELECTRONICS AND INFORMATION TECHNOLOGY
Asked by: SANJAY SHAMRAO DHOTRE, BHARTRUHARI MAHTAB, RAHUL RAMESH SHEWALE

## GOVERNMENT OF INDIA

## MINISTRY OF ELECTRONICS AND INFORMATION TECHNOLOGY

## LOK SABHA UNSTARRED QUESTION NO. 1594

TO BE ANSWERED ON: 19.12.2018

## COMMON SERVICE  CENTRE SCHEME

## 1594       SHRI SANJAY  DHOTRE: SHRI  BHARTRUHARI  MAHTAB: SHRI RAHUL  SHEWALE:

Will the Minister of Electronics & Information Technology be pleased to state:

- (a) The  extent  to  which  the  Government  has  achieved  the  objectives  of  implementing  the Common Service Centre Scheme in the country;
- (b) the salient features of the scheme along with the number of such Centres set up across the country so far, State-wise;
- (c) the details of the funds provided under the scheme during each of the last three years and the current year, State-wise;
- (d) whether the  cases  of  irregularities  in  the  functioning  of  such  centres  have  come  to  the notice of the Government during each of the last three years and the current year;
- (e) if so, the details thereof, State-wise and the reasons therefore along with the action taken/ being taken by the Government in such cases so far; and
- (f) the  other  steps  taken/  being  taken  by  the  Government  for  effectively  implementing  the CSC scheme across the country?

## ANSWER

## MINISTER OF STATE FOR ELECTRONICS AND INFORMATION TECHNOLOGY (SHRI S. S. AHLUWALIA)

(a)  and (b): Yes  Sir,  the  Government  has  achieved  the  objectives  of  implementing  the Common Service  Centre  Scheme  in  the  country.  The  primary  objective  of  the  CSC  is  to provide e-governance services within the reach of the citizen, by creating the service delivery ICT infrastructure. It helps in making a transparent service delivery mechanism and reducing citizens' effort in visiting government offices.

Till  30  November,  2018,  a  total  of  2,10,630  CSCs  have  been  made  operational  at  the  GP level.

The State/UT-wise status of operational CSCs at GP level is shown in Annexure.

- (c): Financial year-wise funds provided are as under -
- (d): Yes Sir.
- (e): The cases of irregularities  in  delivery  of  services  related  to  Banking,  Digi  Pay  and also  over  charging  of  services  have  been  noticed  against  some  CSCs.  Whenever,  such  an

1. During 2015-16 :

Rs 145.00 Crore

2. During 2016-17 :

Nil

3. During 2017-18 :

Nil

4. During FY 2018-19 : TOTAL :

Rs 50.00 Crore

Rs 195.00 crore

objectionable activity is noticed, the ID of CSC has been disabled in immobilizing it. During the last 3 years, 335 CSCs have been disabled, in such a way.

- (f): The Government has been interacting with all stakeholders (State/Central Government & private entities) for integration of various Government to Citizen (G2C) & Business to Citizen (B2C) services. Currently, this service count has increase to 350 services.

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## ANNEXURE

| STATE/UT-WISE STATUS OF ROLL OUT OF CSCs AS ON 30 NOVEMBER, 2018   | STATE/UT-WISE STATUS OF ROLL OUT OF CSCs AS ON 30 NOVEMBER, 2018   | STATE/UT-WISE STATUS OF ROLL OUT OF CSCs AS ON 30 NOVEMBER, 2018   | STATE/UT-WISE STATUS OF ROLL OUT OF CSCs AS ON 30 NOVEMBER, 2018   | STATE/UT-WISE STATUS OF ROLL OUT OF CSCs AS ON 30 NOVEMBER, 2018   | STATE/UT-WISE STATUS OF ROLL OUT OF CSCs AS ON 30 NOVEMBER, 2018   |
|--------------------------------------------------------------------|--------------------------------------------------------------------|--------------------------------------------------------------------|--------------------------------------------------------------------|--------------------------------------------------------------------|--------------------------------------------------------------------|
| State/UT                                                           | Total No. of Functional CSCs including GP Level                    | Total No. of Functional CSCs including GP Level                    | No. of GP                                                          | No. of Functional CSCs at GP level                                 | No. of Functional CSCs at GP level                                 |
| State/UT                                                           | As on 31 May'14                                                    | As on 30 Nov'18                                                    | As on 30 Nov'18                                                    | As on 31 May'14                                                    | As on 30 Nov'18                                                    |
| Uttar Pradesh                                                      | 11258                                                              | 69642                                                              | 59021                                                              | 10048                                                              | 49662                                                              |
| Maharashtra                                                        | 21116                                                              | 39761                                                              | 27855                                                              | 16997                                                              | 26447                                                              |
| Bihar                                                              | 6046                                                               | 27846                                                              | 8386                                                               | 4743                                                               | 17662                                                              |
| Madhya Pradesh                                                     | 6673                                                               | 20712                                                              | 22822                                                              | 5226                                                               | 17289                                                              |
| West Bengal                                                        | 3771                                                               | 11237                                                              | 3341                                                               | 2949                                                               | 7448                                                               |
| Gujarat                                                            | 5392                                                               | 10837                                                              | 14270                                                              | 5346                                                               | 10076                                                              |
| Rajasthan                                                          | 3113                                                               | 15216                                                              | 9891                                                               | 3107                                                               | 11884                                                              |
| Chhattisgarh                                                       | 1347                                                               | 13939                                                              | 10966                                                              | 1149                                                               | 10352                                                              |
| Jharkhand                                                          | 4217                                                               | 12872                                                              | 4398                                                               | 2859                                                               | 7828                                                               |
| Tamil Nadu                                                         | 482                                                                | 9603                                                               | 12524                                                              | 480                                                                | 6439                                                               |
| Haryana                                                            | 46                                                                 | 11229                                                              | 6204                                                               | 36                                                                 | 7003                                                               |
| Odisha                                                             | 3018                                                               | 11792                                                              | 6804                                                               | 2364                                                               | 6918                                                               |
| Andhra Pradesh                                                     | 5542                                                               | 8063                                                               | 12918                                                              | 3256                                                               | 5233                                                               |
| Punjab                                                             | 1566                                                               | 7669                                                               | 13016                                                              | 563                                                                | 4650                                                               |
| Karnataka                                                          | 288                                                                | 6735                                                               | 6024                                                               | 287                                                                | 3627                                                               |
| Telangana                                                          | 0                                                                  | 5369                                                               | 8685                                                               | 0                                                                  | 3904                                                               |
| Uttarakhand                                                        | 989                                                                | 5184                                                               | 7954                                                               | 456                                                                | 4541                                                               |
| Assam                                                              | 3167                                                               | 4780                                                               | 2548                                                               | 1890                                                               | 2480                                                               |
| Himachal Pradesh                                                   | 2095                                                               | 3606                                                               | 3226                                                               | 849                                                                | 2311                                                               |
| Kerala                                                             | 1837                                                               | 3676                                                               | 941                                                                | 1002                                                               | 1673                                                               |
| Jammu &Kashmir                                                     | 891                                                                | 2320                                                               | 4204                                                               | 203                                                                | 1688                                                               |
| Manipur                                                            | 243                                                                | 648                                                                | 165                                                                | 54                                                                 | 334                                                                |
| Tripura                                                            | 146                                                                | 613                                                                | 1178                                                               | 113                                                                | 380                                                                |
| Meghalaya                                                          | 151                                                                | 520                                                                | 1463                                                               | 3                                                                  | 167                                                                |
| Nagaland                                                           | 121                                                                | 312                                                                | 1203                                                               | 44                                                                 | 198                                                                |
| Mizoram                                                            | 98                                                                 | 165                                                                | 713                                                                | 43                                                                 | 116                                                                |
| Arunachal Pradesh                                                  | 168                                                                | 151                                                                | 1806                                                               | 123                                                                | 59                                                                 |
| Goa                                                                | 5                                                                  | 83                                                                 | 192                                                                | 0                                                                  | 37                                                                 |
| Sikkim                                                             | 24                                                                 | 46                                                                 | 185                                                                | 19                                                                 | 26                                                                 |
| State Total                                                        | 83810                                                              | 304626                                                             | 252903                                                             | 64209                                                              | 210432                                                             |
| NCT of Delhi                                                       | 77                                                                 | 1393                                                               | 0                                                                  | 0                                                                  | 0                                                                  |
| Puducherry                                                         | 48                                                                 | 194                                                                | 98                                                                 | 38                                                                 | 98                                                                 |

| Chandigarh          |     1 |     61 |     12 |     1 |     27 |
|---------------------|-------|--------|--------|-------|--------|
| Andaman &Nicobar    |     1 |     58 |     76 |     1 |     53 |
| Dadra &Nagar Haveli |     0 |     28 |     20 |     0 |     12 |
| Daman &Diu          |     0 |     14 |     15 |     0 |     10 |
| Lakshadweep         |    13 |      8 |     10 |    10 |      7 |
| UT Total            |   140 |   1756 |    231 |    50 |    207 |
| GRAND TOTAL         | 83950 | 306382 | 253134 | 64259 | 210639 |

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