Lok Sabha Question No. 331 (UNSTARRED), answered on 2019-06-24
Subject: LPG Portability
Ministry: PETROLEUM AND NATURAL GAS
Asked by: Rahul Ramesh Shewale, Bhartruhari Mahtab

## LOK SABHA UNSTARRED QUESTION NO. 331 TO BE ANSWERED ON  24 th  JUNE, 2019

LPG Portability

331.   SHRI RAHUL RAMESH SHEWALE: SHRI BHARTRUHARI MAHTAB:

## पेट्रोल ियम एवं प्राक ृ तिक गैस मंत्री

Will the Minister of PETROLEUM AND NATURAL GAS be pleased to state:

- (a)  the  salient  features  of  the  Liquefied  Petroleum  Gas  (LPG)  portability  scheme implemented by the Government in the country;
- (b) the number of LPG customers who have availed the facility of the said scheme across the country since inception, State/ UT/company-wise;
- (c)  whether  the  Government  has  received  complaints  against  LPG  Distributors  for denial of portability scheme since inception, if so, the details thereof, State/UT-wise;
- (d)  whether  the  Government  has  received  suggestions  from  various  quarters  for effective implementation of the said scheme in the country, if so, the details thereof; and
- (e) the other steps taken by the Government for effective implementation of the said scheme across the country?

## ANSWER

## पेट्रोल ियम एवं प्राक ृ तिक गैस मंत्री ( श्री धमेन्द्र प्रधान )

MINISTER OF  PETROLEUM  AND NATURAL GAS (SHRI  DHARMENDRA PRADHAN)

- (a) Portability option for transfer of LPG connection was launched across the country in 2013.  Subsequently, the process of online transfer of connection within same market was made fully automatic for the transfers within the same Oil Marketing Company (OMC).

Through  this initiative,  the  consumer  is  empowered  to  choose  his/her destination distributor online from his registered login without the intervention of  his  parent  distributor.  In  this  process  event  the  Transfer  Subscription Voucher (TSV) is delivered at customer premises by the destination distributor and it does away for the consumer to physically approach both the distributors with  a  transfer  request.  The  process  of  transfer  of  connection  also  entails email information to customer on each stage of transfer of connection.

In  case of  Inter  Company Connection Transfer, both parent and destination distributor  get  advance  intimation  about  consumer's  transfer  request  with tracking  options  for  customers.  However,  the  Customer  needs  to  visit  the parent  distributorship  for  surrendering  of  LPG  equipments  as  accounting  of equipment and security deposit is involved.

- (b) OMCs have reported  that  since  the  launch  of  Scheme  till  18.6.2019,  more than  4.2  lakh  consumers  have  used  this  option  for  getting  their  connection transferred  to  their  preferred/required  distributor  online  under  the  portability scheme.  State/UT wise details are in Annexure.
- (c) OMCs have reported that the complaints pertaining to portability scheme are resolved  immediately  and  there  are  Nil  established  cases  of  complaints  on portability.
- (d)&(e)  OMCs  have  reported  that  they  have  received  suggestions  on  Portability scheme  and  in  March,  2016,  the  process  of  online  transfer  of  connection within same market was made fully automatic for the transfers within the OMC thereby doing away  with  the physical requirement  of  approaching  the distributor  with  a  transfer  request.  The  portability  scheme  is  now  available across the country.

## Annexure referred to part  (b) in Lok Sabha Unstarred Question No. 331 for 24.06.2019 regarding "LPG Portability" by Shri Rahul Ramesh Shewale  and others

| State/UT-wise details of Portability requests completed   | State/UT-wise details of Portability requests completed   | State/UT-wise details of Portability requests completed   |
|-----------------------------------------------------------|-----------------------------------------------------------|-----------------------------------------------------------|
| S.No                                                      | State/UT                                                  | Total portability                                         |
| 1                                                         | Andhra Pradesh                                            | 45,652                                                    |
| 2                                                         | Arunachal Pradesh                                         | 2                                                         |
| 3                                                         | Assam                                                     | 916                                                       |
| 4                                                         | Bihar                                                     | 26,413                                                    |
| 5                                                         | Chandigarh                                                | 173                                                       |
| 6                                                         | Chhattisgarh                                              | 1,586                                                     |
| 7                                                         | Daman and Diu                                             | 3                                                         |
| 8                                                         | Delhi                                                     | 1,867                                                     |
| 9                                                         | Goa                                                       | 162                                                       |
| 10                                                        | Gujarat                                                   | 2,143                                                     |
| 11                                                        | Haryana                                                   | 7,284                                                     |
| 12                                                        | Himachal Pradesh                                          | 543                                                       |
| 13                                                        | Jammu and Kashmir                                         | 7,971                                                     |
| 14                                                        | Jharkhand                                                 | 2,397                                                     |
| 15                                                        | Karnataka                                                 | 17,652                                                    |
| 16                                                        | Kerala                                                    | 24,638                                                    |
| 17                                                        | Madhya Pradesh                                            | 7,459                                                     |
| 18                                                        | Maharashtra                                               | 10,564                                                    |
| 19                                                        | Manipur                                                   | 37                                                        |
| 20                                                        | Meghalaya                                                 | 21                                                        |
| 21                                                        | Mizoram                                                   | 1                                                         |
| 22                                                        | Nagaland                                                  | 2                                                         |

| 23   | Odisha        | 2,657    |
|------|---------------|----------|
| 24   | Puducherry    | 2,062    |
| 25   | Punjab        | 22,822   |
| 26   | Rajasthan     | 59,066   |
| 27   | Sikkim        | 8        |
| 28   | Tamil Nadu    | 12,472   |
| 29   | Telangana     | 8,692    |
| 30   | Tripura       | 418      |
| 31   | Uttar Pradesh | 46,017   |
| 32   | Uttarakhand   | 6,800    |
| 33   | West Bengal   | 1,09,783 |
|      | Total         | 4,28,283 |