Lok Sabha Question No. 1649 (UNSTARRED), answered on 2019-02-13
Subject: Telecom System
Ministry: COMMUNICATIONS
Asked by: PRATAPRAO GANPATRAO JADHAV

## GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS DEPARTMENT OF TELECOMMUNICATIONS

## LOK  SABHA UNSTARRED QUESTION NO.1649 TO BE ANSWERED ON 13 TH  FEBRUARY, 2019

## TELECOM SYSTEM

†1649. SHRI PRATAPRAO JADHAV:

Will the Minister of COMMUNICATIONS be pleased to state:

- (a) whether  the  Union  Government  has  allocated  funds  to  make  telecommunication  system speedy, effective and to develop it and to ensure its benefits reach the consumers during the last three years till date;
- (b) if so, the details thereof year-wise/ State-wise;
- (c) the State-wise number of waitlisted applicants registered particularly in Buldhana Parliamentary  constituency  of  Maharashtra  and  other  backward  areas  as  on  date,  categorywise/exchange-wise; and
- (d) whether effective steps are being taken to address the continuously increasing complaints of the telephone subscribers and if so, the details thereof?

## ANSWER

## THE MINISTER OF STATE (IC) OF THE MINISTRY OF COMMUNICATIONS & MINISTER OF STATE IN THE MINISTRY OF RAILWAYS (SHRI MANOJ SINHA)

(a) & (b) Funds  are  not  allocated  State  wise  by  the  Government  (DoT).  However  Universal Services  Obligation  Fund  (USOF)  has  disbursed  Rs.  20,899.48  Crore  for  providing  speedy  and effective telecom services and to ensure its benefits reach consumers in rural and remote areas of the country during the last three years and current year upto December 2018, as appended below:

| CIRCLE -WISE SUBSIDY DISBURSED DURING LAST THREE YEARS AND CURRENT YEAR   | CIRCLE -WISE SUBSIDY DISBURSED DURING LAST THREE YEARS AND CURRENT YEAR   | CIRCLE -WISE SUBSIDY DISBURSED DURING LAST THREE YEARS AND CURRENT YEAR   | CIRCLE -WISE SUBSIDY DISBURSED DURING LAST THREE YEARS AND CURRENT YEAR   | CIRCLE -WISE SUBSIDY DISBURSED DURING LAST THREE YEARS AND CURRENT YEAR   | CIRCLE -WISE SUBSIDY DISBURSED DURING LAST THREE YEARS AND CURRENT YEAR   |
|---------------------------------------------------------------------------|---------------------------------------------------------------------------|---------------------------------------------------------------------------|---------------------------------------------------------------------------|---------------------------------------------------------------------------|---------------------------------------------------------------------------|
| Sl. No.                                                                   | NAME OF STATEs/UTs/ CCAs                                                  | 2015-16                                                                   | 2016-17                                                                   | 2017-18                                                                   | 2018-19 (till December 2018)                                              |
| 1                                                                         | A & N Islands                                                             | 8.11                                                                      |                                                                           |                                                                           |                                                                           |
| 2                                                                         | ANDHRA PRADESH                                                            | 1.33                                                                      | 0.66                                                                      | 6.85                                                                      | 4.56                                                                      |

(c)

|   3 | ASSAM            | 0.55    | 0.71    | 0.50    | 6.34    |
|-----|------------------|---------|---------|---------|---------|
|   4 | BIHAR            | 2.58    | 0.88    | 53.35   | 26.96   |
|   5 | CHHATTISGARH     | 0.37    |         | 118.64  | 28.20   |
|   6 | DELHI            |         |         | 0.04    |         |
|   7 | DOT HQ *         | 3032.15 | 7171.03 | 6516.45 | 3274.41 |
|   8 | GUJARAT          |         |         | 0.54    |         |
|   9 | HARYANA          | 1.82    | 2.56    | 0.21    | 0.42    |
|  10 | HIMACHAL PRADESH | 0.30    | 0.16    | 0.02    | 0.02    |
|  11 | J & K            | 0.52    | 1.97    | 0.12    | 0.02    |
|  12 | JHARKHAND        | 0.16    | 0.64    | 168.32  | 80.20   |
|  13 | KARNATAKA        | 4.17    | 0.67    | 9.10    | 0.01    |
|  14 | KERALA           | 1.32    | 6.22    | 0.76    | 0.02    |
|  15 | MAHARASHTRA      | 14.10   |         | 12.20   | 6.45    |
|  16 | MADHYA PRADESH   | 12.58   | 1.88    | 4.40    | 1.95    |
|  17 | NE-I **          | 6.74    | 15.00   | 0.33    |         |
|  18 | NE-II ***        | 2.04    | 14.26   | 0.05    | 0.01    |
|  19 | ODISHA           | 1.58    | 4.03    | 40.64   | 25.33   |
|  20 | PUNJAB           | 6.56    | 2.44    | 0.66    |         |
|  21 | RAJASTHAN        |         | 1.65    | 0.45    | 3.68    |
|  22 | TELANGANA        |         |         | 15.49   | 12.12   |
|  23 | TAMIL NADU       | 0.01    |         |         | 91.98   |
|  24 | UP(E)            | 0.77    | 1.09    | 26.93   | 3.58    |
|  25 | UP(W)            | 0.29    | 0.27    | 0.33    | 0.06    |
|  26 | UTTARAKHAND      | 0.19    |         | 0.21    |         |
|  27 | WEST BENGAL      | 1.76    | 0.92    | 22.16   | 7.38    |

- (i)  There  is  No  wait-listed  applicant    registered  in  other  States  except  in  Gujarat  and Maharashtra.  The  details  of  wait-listed  applicants  in  Gujarat  and  Maharashtra  are  as given below: -

| Sl   |             | Waiting List   | Waiting List   | Waiting List   |
|------|-------------|----------------|----------------|----------------|
| No   | CIRCLE NAME | Urban          | Rural          | Total          |
| 1    | Gujarat     | 235            | 29             | 264            |
| 2    | Maharashtra | 458            | 72             | 530            |

- (ii) The details of wait listed applicants registered in Buldhana Parliamentary Constituency of Maharashtra is as under: -

| Sl. No   | Exchange Name    |   Pending work orders |
|----------|------------------|-----------------------|
| 1        | BULDHANA         |                    28 |
| 2        | CHANDUR BISWA    |                     6 |
| 3        | DHAMANGAON BADHE |                     2 |
| 4        | DEULGAON RAJA    |                    25 |
| 5        | JAMOD            |                     2 |
| 6        | KHAMGAON         |                    33 |
| 7        | MEHKAR           |                    15 |
| 8        | MALKAPUR         |                     1 |
| 9        | NANDURA          |                    33 |
| 10       | SHEGAON          |                    21 |
| 11       | SAKHARKHERDA     |                     1 |
| 12       | UNDRI            |                     3 |
|          | TOTAL:-          |                   170 |

(d) BSNL  &  MTNL  have  effective  consumer  complaint  redressal  mechanisms  like  PGRMS (Public Grievance Monitoring System), CPGRAMS (Central Public Grievance Monitoring System)), Twitter SEWA etc. They also have established large number of Help Desks and Call Centers apart from Automated Complaints Registration System. Round the clock Toll complain booking system is also  in  place  to  resolve  complaints  of  consumers.  Other  Telecom  Service  Providers  (TSPs)  have similar  efficient  complaint  redressal  systems  to  redress  the  consumer's  grievances.  Complaints received  in  DoT/TRAI  are  immediately  forwarded  to  the  concerned  TSPs  for  appropriate  action. Apart from this consumers may also approach Consumer Forums for their satisfaction, if complaints are not resolved by TSPs.

************