Lok Sabha Question No. 2504 (UNSTARRED), answered on 2018-12-26
Subject: Quality Norms for Telecom Operators
Ministry: COMMUNICATIONS
Asked by: SUMEDHANAND SARASWATI, BIDYUT BARAN MAHATO, NARANBHAI KACHHADIA, RAMDAS CHANDRABHANJI TADAS, CHANDRA PRAKASH JOSHI

## GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS DEPARTMENT OF TELECOMMUNICATIONS

## LOK  SABHA UNSTARRED QUESTION NO.2504 TO BE ANSWERED ON 26 TH  DECEMBER, 2018

## QUALITY NORMS FOR TELECOM OPERATORS

†2504. SHRI SUMEDHANAND SARSWATI:

SHRI BIDYUT BARAN MAHATO:

SHRI NARANBHAI KACHHADIYA:

SHRI RAMDAS C. TADAS:

SHRI CHANDRA PRAKASH JOSHI:

Will the Minister of COMMUNICATIONS be pleased to state:

- (a) whether  the  Government  has  laid  down  any  norms  for  quality  of  network  of  mobile service providers and if so, the details thereof;
- (b) if not, the reasons therefor;
- (c) whether the Government has any information relating to the total number of subscribers of  each of the Telecom Service Providers (TSPs) and if so, the details thereof TSP-wise and State/UT-wise;
- (d) whether the Government has any data relating to such subscribers who are availing the services of two or more than two TSPs; and
- (e) if  so,  the  number  of  such  subscribers  who  are  using  the  services  of  another  TSP  in addition to BSNL State/ UT-wise?

## ANSWER

## THE MINISTER OF STATE (IC) OF THE MINISTRY OF COMMUNICATIONS & MINISTER OF STATE IN THE MINISTRY OF RAILWAYS (SHRI MANOJ SINHA)

- (a) & (b) Telecom Regulatory Authority of India (TRAI) has laid down the norms for Quality of network of mobile service providers. Details are given at Annexure-I.
- (c) The wireless subscriber base, Telecom Service Provider-wise (TSP-wise) and  State/Union  Territory-wise,  reported  as  on  30 th September  2018  is  given  at Annexure- II.
- (d)  to (e) Such data is not maintained by the Government.

## Annexure-I

## Network Performance Benchmarks notified by TRAI

## for compliance by TSPs in each License Service Area

|   Sr. | Parameters                                                                                                            | Parameters                                                                                                                                        | Bench mark   |
|-------|-----------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------|--------------|
|     1 | Network Availability                                                                                                  | Base Station (BS) Accumulated down-time (not available for service) (%)                                                                           | ≤ 2%         |
|     1 | Network Availability                                                                                                  | Worst affected BS due to down-time (&)                                                                                                            | ≤ 2%         |
|     2 | Connection Establishment (Accessibility)                                                                              | Call set-up Success Rate and Session Establishment Success Rate for Circuit Switched Voice or VOLTE as applicable (within licensee's own network) | ≥ 95%        |
|     2 | Connection Establishment (Accessibility)                                                                              | Stand-alone Dedicated Control Channel (SDCCH)/ Paging Channel Congestion/ Radio Resource Control (RRC) Congestion (%)                             | ≤ 1%         |
|     2 | Connection Establishment (Accessibility)                                                                              | Traffic Channel (TCH), Radio Access Bearer (RAB) and E-RAB Congestion (%age)                                                                      | ≤ 2%         |
|     3 | Connection Maintenance (Retainability)                                                                                | Network QoS Drop Call Rate (DCR) Spatial Distribution Measure [Network_ QSD(90,90)]                                                               | ≤ 2%         |
|     3 | Connection Maintenance (Retainability)                                                                                | Network QoS Drop Call Rate (DCR) Temporal Distribution Measure [Network_ QTD(97,90)]                                                              | ≤ 3%         |
|     4 | Connections with good voice quality, Circuit Switched Voice Quality and VOLTE quality                                 | Connections with good voice quality, Circuit Switched Voice Quality and VOLTE quality                                                             | ≥ 95%        |
|     5 | Point of Interconnection (POI) Congestion (No. of POIs not meeting the benchmark) (Averaged over a period of quarter) | Point of Interconnection (POI) Congestion (No. of POIs not meeting the benchmark) (Averaged over a period of quarter)                             | ≤ 0.5%       |

## Annexure-II

Wireless Subscriber base, Telecom Service Provider -wise and State/Union Territory-wise, reported as on 30 th September 2018 is given below:

|   Sr | Name of State/ UT        | Bharti Airtel   | Vodafone    | BSNL (GSM)   | Idea        | Tata (GSM)   | Tata (CDMA)   | RCL (GSM)   | Reliance JIO   | Total        |
|------|--------------------------|-----------------|-------------|--------------|-------------|--------------|---------------|-------------|----------------|--------------|
|    1 | Andhra Pradesh           | 1,49,95,564     | 37,54,966   | 68,20,117    | 85,22,555   | 13,19,918    | 21,298        | 1,065       | 1,00,70,215    | 4,55,05,698  |
|    2 | Arunachal Pradesh        | 5,29,206        | 2,44,939    | 3,04,394     | 3,163       | -            | -             | -           | 1,77,286       | 12,58,988    |
|    3 | Assam                    | 84,18,266       | 44,06,691   | 23,36,741    | 13,69,539   | -            | -             | -           | 50,28,609      | 2,15,59,846  |
|    4 | Bihar                    | 2,82,47,007     | 82,52,173   | 34,74,150    | 1,23,34,020 | 89,909       | 11,822        | 102         | 1,19,63,419    | 6,43,72,602  |
|    5 | Chhattisgarh             | 37,17,724       | 6,90,450    | 20,10,300    | 75,31,581   | 2,25,044     | 28            | -           | 68,95,305      | 2,10,70,432  |
|    6 | Goa                      | 2,15,132        | 10,34,530   | 1,81,507     | 6,17,325    | 1,708        | 60            | 7           | 5,85,910       | 26,36,179    |
|    7 | Gujarat                  | 1,22,58,760     | 1,97,87,295 | 56,22,759    | 1,42,67,285 | 10,52,022    | 6,382         | 287         | 1,63,45,938    | 6,93,40,728  |
|    8 | Haryana                  | 38,69,469       | 85,33,850   | 47,79,107    | 62,68,822   | 9,71,888     | 9,865         | 76          | 83,14,883      | 3,27,81,786  |
|    9 | Himachal Pradesh         | 36,57,922       | 5,01,889    | 27,15,771    | 9,93,491    | 4,940        | 1,133         | 72          | 25,05,658      | 1,03,80,876  |
|   10 | Jammu && Kashmir         | 56,59,892       | 8,09,122    | 12,08,592    | 6,74,860    | -            | -             | -           | 29,75,802      | 1,13,28,268  |
|   11 | Jharkhand                | 1,13,46,319     | 21,22,921   | 12,50,522    | 23,27,757   | 2,84,121     | 920           | -           | 58,16,810      | 2,31,49,370  |
|   12 | Karnataka                | 2,71,96,971     | 75,29,192   | 70,14,510    | 93,76,999   | 35,26,914    | 6,296         | 3,743       | 1,36,66,438    | 6,83,21,063  |
|   13 | Kerala                   | 50,92,299       | 77,45,232   | 1,07,50,161  | 1,27,57,000 | 3,89,373     | 872           | 260         | 65,01,146      | 4,32,36,343  |
|   14 | Madhya Pradesh           | 1,21,04,824     | 49,08,165   | 40,06,778    | 2,06,56,615 | 19,90,385    | 7,005         | 498         | 1,18,45,356    | 5,55,19,626  |
|   15 | Maharashtra Incl. Mumbai | 2,48,24,486     | 3,02,32,110 | 67,43,945    | 3,43,67,389 | 29,89,895    | 1,01,684      | 7,964       | 2,84,82,527    | 12,90,10,470 |
|   16 | Manipur                  | 11,53,903       | 2,94,512    | 1,75,047     | 1,13,694    | -            | -             | -           | 5,71,658       | 23,08,814    |
|   17 | Meghalaya                | 9,24,693        | 4,39,121    | 3,11,932     | 72,818      | -            | -             | -           | 3,92,632       | 21,41,196    |
|   18 | Mizoram                  | 4,98,435        | 2,17,330    | 2,44,377     | 22,957      | -            | -             | -           | 2,33,498       | 12,16,597    |
|   19 | Nagaland                 | 8,11,090        | 1,92,169    | 1,48,010     | 86,903      | -            | -             | -           | 3,85,996       | 16,24,168    |

| Sr                | Name of                    | State/ UT Bharti Airtel   | Vodafone          | MTNL (GSM)        | BSNL (GSM)        | Idea              | Tata (GSM)        | Tata (CDMA)       | RCL (GSM)         | Reliance JIO      | Total             |
|-------------------|----------------------------|---------------------------|-------------------|-------------------|-------------------|-------------------|-------------------|-------------------|-------------------|-------------------|-------------------|
| 20                | Odisha                     | 1,31,94,247               | 44,48,021         |                   | 55,10,262         | 21,35,684         | 6,43,762          | 2,774             | 47                | 71,80,438         | 3,31,15,235       |
| 21                | Punjab                     | 97,35,986                 | 41,01,152         |                   | 50,92,640         | 74,22,456         | 9,76,578          | 6,002             | 82                | 97,10,762         | 3,70,45,658       |
| 22                | Rajasthan                  | 2,38,50,722               | 1,20,05,472       |                   | 56,40,989         | 80,36,988         | 1,50,622          | 12,356            | 248               | 1,61,65,830       | 6,58,63,227       |
| 23                | Sikkim                     | 2,20,680                  | 3,54,291          |                   | 35,599            | 3,472             | 339               | 6                 | -                 | 1,41,861          | 7,56,248          |
| 24                | Tamil Nadu (incl. Chennai) | 2,56,43,322               | 1,98,86,953       |                   | 1,14,66,142       | 61,69,435         | 16,89,206         | 4,168             | 4,720             | 1,60,08,791       | 8,08,72,737       |
| 25                | Telangana                  | 1,50,31,002               | 21,62,258         |                   | 32,97,236         | 95,38,031         | 5,82,757          | 7,276             | 1,558             | 1,03,28,831       | 4,09,48,949       |
| 26                | Tripura                    | 14,69,748                 | 4,46,086          |                   | 4,19,407          | 2,20,280          | -                 |                   | -                 | 5,88,264          | 31,43,785         |
| 27                | Uttar Pradesh              | 4,48,41,024               | 2,90,57,998       | 69,444            | 1,63,60,018       | 2,83,53,721       | 33,42,141         | 13,319            | 527               | 2,95,05,816       | 15,15,44,008      |
| 28                | Uttarakhand                | 25,59,467                 | 1,04,40,420       |                   | 14,32,366         | 39,82,380         | 64,764            | 55                | 2                 | 24,77,144         | 2,09,56,598       |
| 29                | West Bengal Incl. Kolkata  | 2,48,22,160               | 2,82,43,756       |                   | 29,81,458         | 94,04,512         | 12,38,034         | 27,586            | 243               | 1,73,58,494       | 8,40,76,243       |
| Union Territories | Union Territories          | Union Territories         | Union Territories | Union Territories | Union Territories | Union Territories | Union Territories | Union Territories | Union Territories | Union Territories | Union Territories |
| 1                 | Andaman & Nicobar Is.      | 1,77,911                  | 23,056            |                   | 2,68,603          |                   | -                 | -                 |                   | -                 | 4,69,570          |
| 2                 | Chandigarh                 | 7,14,851                  | 3,07,500          |                   | 1,19,706          | 1,59,825          | 47,218            | 13                | 2                 | 5,99,419          | 19,48,534         |
| 3                 | Dadar & Nagar Haveli       | 1,89,495                  | 1,04,874          |                   | 13,580            | 1,85,249          | 4,096             | 18                | -                 | 1,25,699          | 6,23,011          |
| 4                 | Daman & Diu                | 1,620                     | 1,18,198          |                   | 5,425             | 1,01,286          | 4,171             | 31                | -                 | 1,05,251          | 3,35,982          |
| 5                 | Delhi                      | 1,51,72,046               | 82,23,488         | 21,30,686         |                   | 48,58,843         | -                 | 1,37,248          | 6,424             | 89,08,510         | 3,94,37,245       |
| 6                 | Lakshdweep                 | 5,238                     | -                 |                   | 75,578            |                   | -                 |                   |                   | -                 | 80,816            |
| 7                 | Puduchery                  | 3,71,864                  | 2,37,469          |                   | 2,30,291          | 1,69,822          | 12,880            | 68                | 86                | 2,87,807          | 13,10,287         |
|                   | Total (Mn)                 | 343.5                     | 221.8             | 3.4               | 113.0             | 213.1             | 21.6              | 0.3               | 0.02              | 252.2             | 1,169.2           |

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