Lok Sabha Question No. 3768 (UNSTARRED), answered on 2019-07-16
Subject: Kisan Call Centres
Ministry: AGRICULTURE AND FARMERS WELFARE
Asked by: Harish Dwivedi

## GOVERNMENT OF INDIA MINISTRY OF AGRICULTURE AND FARMERS WELFARE DEPARTMENT OF AGRICULTURE, COOPERATION AND FARMERS WELFARE

## LOK  SABHA UNSTARRED QUESTION NO.3768

TO BE ANSWERED ON THE 16 TH   JULY, 2019

## KISAN  CALL  CENTRES

3768.    SHRI HARISH DWIVEDI:

Will the Minister of AGRICULTURE AND FARMERS WELFARE कृ ष एवं कसान कयाण मंी be pleased to state:

- (a) the number and details of Kisan Call  Centres  operational  in  the  country, State-wise particularly  in  Uttar  Pradesh; and
- (b) the    steps    taken    by    the  Government  to  ensure that such  centres provide   sufficient information  to  the farmers?

## ANSWER

MINISTER  OF AGRICULTURE AND FARMERS WELFARE

कृ ष एवं कसान कयाण मंी (SHRI NARENDRA SINGH TOMAR)

- (a): The Department of Agriculture, Cooperation and Farmers Welfare (DAC&FW), Government  of  India  is  operationalzing  Kisan  Call  Centres  (KCCs)  from  21  locations  in  the country,  covering  all  the  States  and  Union  Territories  including  Uttar  Pradesh.  The  Uttar Pradesh KCC is located at Kanpur. The details of KCCs locations and States covered by each KCC are given at Annexure I .
- (b): Dissemination of sufficient and appropriate information to farmers is ensured by-
- (i) Answering  of  farmer's  queries  by  Farm  Tele  Advisors  (FTAs)  who  are  Graduates/  Post Graduates in agriculture and allied sectors;
- (ii)  Sending SMS to the farmers on the gist of the reply given to them over phone by FTAs;
- (iii)  Regular up-dation of knowledge of KCC Supervisors and FTAs through technical trainings provided before each cropping season; field visits of FTAs to farmer's fields and their regular interaction with State officials;
- (iv) Regular interaction of FTAs and Supervisors with officers of various subject matter divisions of DAC&FW through video conferencing; and
- (v) Obtaining feedback from caller farmer on performance of FTA at the end of every call.

## ANNEXURE 1

## Kisan Call Centre Locations and States/UTs covered

| S.No.   | Location              | States/ UTs Covered   |
|---------|-----------------------|-----------------------|
| 1       | Guntur                | Andhra Pradesh        |
| 2       | Hyderabad             | Telangana             |
| 3       | Patna                 | Bihar                 |
| 4       | Ranchi                | Jharkhand             |
| 5       | Jaipur                | Delhi                 |
| 5       |                       | Rajasthan             |
| 6       | Ahmadabad             | Gujarat               |
| 6       |                       | Dadra & Nagar Haveli  |
| 6       |                       | Daman & Diu           |
| 7       | Chandigarh            | Haryana               |
| 7       |                       | Punjab                |
| 7       |                       | Chandigarh            |
| 8       | Solan                 | Himachal Pradesh      |
| 9       | Jammu                 | Jammu & Kashmir       |
| 10      | Bengaluru             | Karnataka             |
| 11      |                       | Kerala                |
| 11      | Trivandrum            | Lakshadweep           |
| 12      | Jabalpur              | Madhya Pradesh        |
| 13      | Raipur                | Chhattisgarh          |
| 14      | Pune                  | Maharashtra           |
| 14      |                       | Goa                   |
| 15      | Coimbatore            | Tamil Nadu            |
| 15      |                       | Puducherry            |
| 16      | Kanpur                | Uttar Pradesh         |
| 17      | Dehradun / Pant Nagar | Uttarakhand           |
| 18      | Kolkata               | West Bengal           |
| 18      |                       | Sikkim                |
| 18      |                       | Andaman & Nicobar     |
| 19      | Bhubaneswar           | Odisha                |
| 20      | Guwahati              | Arunachal Pradesh     |
| 20      |                       | Assam                 |
| 20      |                       | Manipur               |
| 20      |                       | Nagaland              |
|         |                       | Tripura               |
| 21      | Agartala              | Mizoram               |
| 21      |                       | Meghalaya             |

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