Lok Sabha Question No. 2085 (UNSTARRED), answered on 2020-03-04
Subject: Status of Internet and Communication Services
Ministry: COMMUNICATIONS
Asked by: Anil Firojiya, Nand Kumar Singh Chauhan, Lallu Singh

## GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS DEPARTMENT OF TELECOMMUNICATIONS

## LOK  SABHA UNSTARRED QUESTION NO. 2085 TO BE ANSWERED ON 4 TH  MARCH, 2020

## STATUS OF INTERNET AND COMMUNICATION SERVICES

## †2085. SHRI ANIL FIROJIYA: SHRI LALLU SINGH: SHRI NAND KUMAR SINGH CHAUHAN:

Will the Minister of COMMUNICATIONS be pleased to state:

- (a) the present condition of internet and telecom services in the country;
- (b) the steps being taken to improve postal services in Kashmir and ensure clearance of large backlog of letters besides ensuring timely delivery of the same;
- (c) whether  the  Government  is  considering  to  increase  the  manpower  requirement  once  again  or  to increase the number of branch post office; and
- (d) if so, the details thereof?

## ANSWER

## MINISTER OF STATE FOR COMMUNICATIONS, HUMAN RESOURCE DEVELOPMENT AND ELECTRONICS & INFORMATION TECHNOLOGY (SHRI SANJAY DHOTRE)

(a) TRAI has been monitoring the performance of service providers against the benchmark for various Quality of Service parameters laid down by TRAI by way of Quality of Service regulations issued from time to time,  through  Quarterly  Performance  Monitoring  Reports  (PMRs)  submitted  by  service  providers.  The performance is reported license area-wise and the performance is assessed for the service area as a whole.

## Cellular Mobile Telephone Services (CMTS)

As  per  PMR for  the  quarter  ending  September  2019,  for  Cellular  Mobile  Telephone  Services  all  the service providers are largely complying with benchmark for all the parameters in all the service areas.  The number of  instances  of  Non-  Compliance  is  noticed  in  the  network  of  M/s  Vodafone  Idea  Limited  -Brand Vodafone is 18, M/s Bharti Airtel Limited is 16, of M/s Vodafone Idea Limited  - Brand Idea is 9 and M/s BSNL is 4 only.

## Basic Wireline Services

As per PMR for the quarter ending September 2019, for Basic Wireline Services all the service providers are largely complying with benchmark for all the parameters in all the service areas. The number of instances of Non- Compliance is noticed in the network M/s Tata is 8, M/s Bharti Airtel Limited is 15 each and M/s MTNL is 3.

## Broadband (wireline) Services

As per PMR for the quarter ending September 2019, for Broadband (wireline) Services all the service providers are largely complying with benchmark for all the parameters in all the service areas. The number of instances of Non- Compliance  noticed in the network of M/s MTNL is 1, M/s Atria Convergence and M/s You Broadband is 4, M/s City Online is 2, M/s Microscan Computers is 1 and M/s TTSL & TTSML is 2 each.

Detailed report is available at https://main.trai.gov.in/release-publication/reports/performance-indicatorsreports.

(b) I. Various steps have been taken by the Department of Posts to improve the postal services in Jammu & Kashmir Circle, which are as detailed below:

- i. Core System Integrator (CSI) Project has been implemented in the Circle to provide for the seamless  booking  as  well  as  online  processing,  transmission  and  delivery  of  the  postal articles.
- ii. Mail Network Optimization Project (MNOP) Plan funds have been provided to improve the infrastructure for mail processing in the Circle.
- iii. In  order  to  avoid  the  delay  in  delivery  of  second  class  mail  in  Leh  &  Ladakh  area, Department has exempted second class mail for Leh & Ladakh from being transmitted by surface during the winter months.  Henceforth, all mail for these places are being provided air transmission during winter months from Delhi/Jammu/Srinagar.
- iv. In order to expedite the transmission and delivery of Speed Post, Registered and Unregistered mail  in  Leh  &  Ladakh,  Department  has  decided  to  create  new  National  Level  Speed  Post Processing Hub, Registered mail processing Hub and Unregistered mail processing hub in Leh.
- v. Department has introduced electronic clearance of letter boxes in the Circle through a mobile app  based  Nanyatha  software.  E-clearance  of  letter  boxes  while  provides  a  mechanism  of check on letter box clearance, the members of public can also track the status of letter box clearance by logging on to the web tool.  So far, the e-clearance of Letter Boxes have been implemented in 69 letter boxes in the Circle.
- vi. Plastic seals have been introduced to prevent the instances of pilferage and abstraction from postal articles.
- II.    There is no backlog of letters in the Jammu & Kashmir Circle.

(c)  &  (d)  Yes,  Sir.    As  an  ongoing  process,  Branch  post  offices  are  opened  through  redeployment of posts to increase the number of Branch post offices in needy and justified areas. During the last three years,  a  total  of  130  Branch  post  offices  were  opened  by  redeployment  of  posts  in  the  country.  In addition,  during  the  year  from  2017-18  to  2018-19,  1,773  number  of  Branch  Post  Offices  have  been opened at Panchayat Head Quarter where no post office exists, in Left Wing Extremism (LWE) affected areas  in  seven  states  of  Andhra  Pradesh,  Bihar,  Chhattisgarh,  Jharkhand,  Maharashtra,  Orissa  & Telangana, by creation of new posts.

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