Lok Sabha Question No. 2415 (UNSTARRED), answered on 2018-12-26
Subject: Poor Optical Fibre based Broadband Services
Ministry: COMMUNICATIONS
Asked by: Nagendra Pratap Singh Patel

## GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS DEPARTMENT OF TELECOMMUNICATIONS

## LOK  SABHA UNSTARRED QUESTION NO.2415

## TO BE ANSWERED ON 26 TH  DECEMBER, 2018

## POOR OPTICAL FIBRE BASED BROADBAND SERVICES

†2415. SHRI NAGENDRA PRATAP SINGH PATEL:

Will the Minister of COMMUNICATIONS be pleased to state:

- (a) the  number  of  complaints  related  to  optical  fibre  broadband  service  received every day in the National Capital Territory of Delhi and the number of days in which the said complaints are redressed;
- (b) the optical fibre broadband speed given to the Members of Parliament and the number of complaints received with regard to poor speed of the said connections;
- (c) whether the Government has taken note of the problems being faced continuously by the Members of Parliament regarding poor services/ operation of optical fibre  broadband  connection  and  if  so,  the  details  thereof  and  the  reaction  of  the Government thereto; and
- (d) the steps being taken by the Government to make optical fibre facility accessible for  common people and the cost which the Government proposes to reduce so as to make this facility accessible to all?

## ANSWER

## THE MINISTER OF STATE (IC) OF THE MINISTRY OF COMMUNICATIONS & MINISTER OF STATE IN THE MINISTRY OF RAILWAYS (SHRI MANOJ SINHA)

- (a) In National Capital Territory of Delhi, the number of complaints related to optical fiber  broadband  service  received  is  approximately  27  per  day.  The  complaints  are redressed within TRAI norms for broadband services, which is within 3 working days, subject to technical feasibility and permission from local authority.
- (b) (i)  In National Capital Territory of Delhi, MTNL is providing optical fibre broadband service to Hon'ble MPs. The optical fibre broadband speed provided to Hon'ble MPs is 100 Mbps speed upload/download upto 500 GB and 10 Mbps speed afterward w.e.f. 01.12.2018.The number of complaints booked for Hon'ble MPs w.e.f. 01- Jan-2018 to 15-Dec-2018 are 1330.  However, as per record, complaints regarding poor speed is Nil.
- (ii) BSNL is providing Broadband facilities to Hon'ble Members of Parliament (Lok Sabha  & RajyaSabha), as per existing MSA Act of Parliament, uniformly for Pan

India on copper of ADSL+ network. The Fibre Optical Broadband (FTTH) is being provided to Hon'ble MPs only, where broadband is not feasible on copper and is feasible on optical fibre. The speed of Optical Fibre Broadband (FTTH) provided to Hon'ble MPs is same as of Broadband over Copper, the details as below:

- (1) Plan:  BBMP  ULD  1500,  Speed:  upto  10  Mbps  till  140GB,  upto  2  Mbps beyond 140 GB
- (2) Plan:  BBMP  ULD  1000,  Speed:  upto  10  Mbps  till  70  GB,  upto  2Mbps beyond 140 GB

There  is  no  complaint  received  with  regard  to  poor  speed  of  the  optical  fibre broadband connection given to the Hon'ble MPs.

- (c) Not applicable in view of (b) above.

(d) Towards  the  step  taken  to  make  optical  fibre  facility  accessible  for  common people,  Government  has  been  granting  suitable  licenses  to  various  Telecom  Service Providers  /  Internet  Service  Providers  who  are  providing  optical  fibre  broadband services along with other media (copper / wireless), based on feasibility in their area of operation, on competitive commercial terms.

Moreover, BharatNet project is being implemented in a phased manner to create a network to connect all the Gram Panchayats (approximately 2.5 lakh) by broadband in the country. This project is under implementation and the infrastructure created will be a national asset, accessible on a non-discriminatory basis to the Service Providers. As on 16.12.2018, a total of 1,16,543 GPs have been made Service Ready. BharatNet is the middle  layer  of  communication  network,  with  last  mile  connectivity  to  be  provided  by Service  Providers  and  States.  To  trigger  the  ecosystem  and  promote  BharatNet utilization,  highly  concessional  Tariff  for  bandwidth  and  dark  fibre  for  utilizing  the network for service delivery has been formulated and applied. Utilisation of the network is being done by setting up Fibre to the Home (FTTH). Free FTTH has been provided to all  the  GPs,  in  addition  around  15,000  FTTH  connections  have  been  taken  by  the States.  TSPs/ISPs  have  also  taken  bandwidth  for  around  4,500  GPs.  States  are connecting State Wide Area Network (SWAN) with BharatNet.

****************