Lok Sabha Question No. 3501 (UNSTARRED), answered on 2021-03-17
Subject: Grievance Redressal Cell
Ministry: COMMERCE AND INDUSTRY
Asked by: Arvind Ganpat Sawant, Gajanan Chandrakant Kirtikar, Dhanush M Kumar, C.N. Annadurai

## GOVERNMENT OF INDIA MINISTRY OF COMMERCE & INDUSTRY

(DEPARTMENT OF COMMERCE)

## LOK SABHA UNSTARRED QUESTION NO. 3501 TO BE ANSWERED ON 17 th MARCH, 2021

## GRIEVANCE REDRESSAL CELL

## 3501.  SHRI ARVIND GANPAT SAWANT:

SHRI GAJANAN KIRTIKAR:

SHRI DHANUSH M. KUMAR:

SHRI C.N. ANNADURAI:

Will the Minister of COMMERCE & INDUSTRY ( वािण�य एवं उ�ोग मं�ी ) be pleased to state:

- (a) whether there is any proposal pending for setting up of an institutional mechanism to  address  the  issues  of  exporters  and  if  so,  the  details  and  the  present  status thereof;
- (b) whether the Government has set up Grievance Redressal Cell to monitor specific complaints from exporters for quick redressal and if so, the details thereof;
- (c) the  details  of  the  complaints  received  and  disposed off  during  each  of the  last three  years  by  the  GRC  indicating  the  nature  of  the  grievances  lodged  by  the exporters;
- (d) whether  the  Government  is  aware  of  the  long  waiting  period  experienced  by exporters in the country in getting their commodities out of the country and if so, the details thereof and the reaction of the Government thereto; and
- (e) the other steps taken by the Government to boost exports by supporting exporters through various schemes?

## ANSWER

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## THE MINISTER OF STATE IN THE MINISTRY OF COMMERCE AND INDUSTRY (SHRI HARDEEP SINGH PURI)

- (a) to (c) : Under  Para 9.08 of the  Hand Book  of Procedures, 2015-20, there is an institutional mechanism  for  speedy  redressal  of  grievances  of  trade  and  industry.  The  Grievance Redressal Cell deals with all difficulties faced by exporters in electronic data interchange, obtaining incentives, doing import - export transactions and regarding interpretations of policy / procedures.  All  Regional Authorities of  Directorate  General of  Foreign  Trade

(DGFT)  have  assigned  one  hour  everyday  for  Grievance  Redressal.  The  details  of Grievances received and disposed off during the last 3 years are as under:-

| Mechanism      | 2017-18   | 2017-18      | 2018-19   | 2018-19      | 2019-20   | 2019-20      |
|----------------|-----------|--------------|-----------|--------------|-----------|--------------|
|                | Received  | Disposed off | Received  | Disposed off | Received  | Disposed off |
| Help Desk      | 6266      | 4966         | 6590      | 5288         | 12104     | 10882        |
| Contact @ DGFT | 30076     | 25453        | 52005     | 51641        | 48068     | 45337        |
| CPGRAMS        | 1107      | 1070         | 751       | 707          | 736       | 663          |

(d) & (e): The Government has taken several steps to boost exports through various schemes such as:

- i. Duty Exemption / Remission Schemes;
- ii. Export Promotion Capital Goods Scheme;
- iii. Interest  Equalization  Scheme  and  Refund  of  Duty  Drawback  / Terminal  Excise Duty on Deemed Exports;
- iv. Common Digital Platform for Certificate of Origin to facilitate trade and increase FTA utilization;
- v. Promoting  districts  as  export  hubs  by  identifying  products  and  supporting  local exporters / manufacturers;
- vi. A comprehensive Agriculture Export Policy to provide an impetus to agricultural exports is under implementation;
- vii. Enhanced the  role  of  Indian    Missions  abroad  towards  promoting  India's  trade, tourism, technology and investments;
- viii. Announced package in light of COVID - 19 pandemic to support domestic industry through  various  banking  and  financial  sector  relief  measures,  especially  for MSMEs;
- ix. Mid - term review  of the current Foreign Trade Policy (2015-20) was carried out in 2017 to address difficulties faced by the exporters;
- x. Foreign Trade Policy (2015-20) has been extended by one year i.e. upto 31.03.2021 due to COVID - 19 pandemic situation.
- xi. A new scheme of Remission of Duties and Taxes on Exported Products ( RodTEP) has been introduced.

Several awareness / outreach programmes through the Niryat Bandhu Scheme are also conducted throughout the country in collaboration with government agencies and industry associations to handhold budding exporters.

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