Lok Sabha Question No. 500 (UNSTARRED), answered on 2019-06-25
Subject: Sub-standard Quality Products
Ministry: CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION
Asked by: Shivkumar Chanabasappa Udasi

## Government of India

## Ministry of Consumer Affairs, Food and Public Distribution Department of Consumer Affairs

## LOK SABHA UNSTARRED QUESTION NO. 500

TO BE ANSWERED ON 25.06.2019

## SUB-STANDARD QUALITY PRODUCTS

## 500. SHRI SHIVAKUMAR C. UDASI:

## Will  the  Minister  of  CONSUMER  AFFAIRS,  FOOD  AND  PUBLIC  DISTRIBUTION miHkksDrk ekeys] [kk| vkSj lkoZtfud forj.k ea=h be pleased to state:

- (a) whether the Government has received any complaints about sale of substandard quality products across the country;
- (b) if so, the details thereof indicating the number of cases reported and the action taken thereon during each of the last three years, State-wise;
- (c) the provisions made by the Government to check the sale of substandard quality products;
- (d) whether the Government proposes to amend the Bureau of Indian Standards (BIS) Act to check sale of/recall such products carrying fake BIS marks; and
- (e) if so, the details thereof?

## ANSWER miHkksDrk ekeys] [kk| vkSj lkoZtfud forj.k ea=h

## ¼Jh jke foykl ikloku ½

## THE MINISTER OF CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION (SHRI RAM VILAS PASWAN)

(a) & (b) : Yes, Sir. Bureau of Indian Standards (BIS) receives complaints regarding quality of ISI  marked products. On receipt of such complaints, investigation is carried out at the complainant end as well as at the manufacturer's  end.  Based  on  the  outcome,  action  is  taken  which  inter  alia,  include  stop  marking, cancellation/expiry of the Licence and/or replacement of the product to the consumer.

The state-wise list of the complaints received in the last three years is placed at Annexure .

- (c) :  The BIS Act 2016 provides for action when the standard mark is used in relation to an article or process that does not conform to the relevant Indian Standard.

BIS draws market sample for independent testing to check quality of ISI marked products in the market. Action is taken  against the erring manufacturers whose product  does not conform to the  Indian Standard.

BIS also organizes publicity through mass media. Besides, BIS organizes Consumer Awareness Programmes wherein the consumers are made aware of quality of ISI marked products and also its misuse and colourable imitations.

- (d) & (e) :  The Govt. of India has already notified the new BIS Act, 2016 which has come into force w.e.f. 12 October 2017.

## ANNEXURE

## ANNEXURE  REFERRED  IN  REPLY  TO  PARTS  (a)  &  (b)  OF  LOK  SABHA UNSTARRED  QUESTION  NO.500  FOR  25-06-2019  REGARDING  SUB-STANDARD QUALITY PRODUCTS.

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| State                    | Number of complaints received in the last three years regarding substandard ISI Marked products (upto 15 June 2019)   | Number of complaints received in the last three years regarding substandard ISI Marked products (upto 15 June 2019)   | Number of complaints received in the last three years regarding substandard ISI Marked products (upto 15 June 2019)   |
|--------------------------|-----------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------|
| State                    | 2016-17                                                                                                               | 2017-18                                                                                                               | 2018-19                                                                                                               |
| Andaman &Nicobar (UT)    | -                                                                                                                     | -                                                                                                                     | -                                                                                                                     |
| Andhra Pradesh           | 01                                                                                                                    | -                                                                                                                     | -                                                                                                                     |
| Arunachal Pradesh        | -                                                                                                                     | -                                                                                                                     | -                                                                                                                     |
| Assam                    | -                                                                                                                     | 1                                                                                                                     | -                                                                                                                     |
| Bihar                    | -                                                                                                                     | 3                                                                                                                     | -                                                                                                                     |
| Chandigarh (UT)          | -                                                                                                                     | 1                                                                                                                     | 1                                                                                                                     |
| Chhattishgarh            | -                                                                                                                     | 1                                                                                                                     | -                                                                                                                     |
| Dadar &Nagar Haveli (UT) | -                                                                                                                     | -                                                                                                                     | -                                                                                                                     |
| Daman &Diu (UT)          | -                                                                                                                     | -                                                                                                                     | -                                                                                                                     |
| Delhi                    | 4                                                                                                                     | 13                                                                                                                    | 4                                                                                                                     |
| Goa                      | -                                                                                                                     | -                                                                                                                     | -                                                                                                                     |
| Gujarat                  | 7                                                                                                                     | 4                                                                                                                     | 9                                                                                                                     |
| Haryana                  | 3                                                                                                                     | 6                                                                                                                     | 4                                                                                                                     |
| Himachal Pradesh         | 2                                                                                                                     | 1                                                                                                                     | 3                                                                                                                     |
| J&K                      | -                                                                                                                     | -                                                                                                                     | -                                                                                                                     |
| Jharkhand                | -                                                                                                                     | -                                                                                                                     | -                                                                                                                     |
| Karnataka                | 2                                                                                                                     | 7                                                                                                                     | 5                                                                                                                     |
| Kerala                   | 1                                                                                                                     | 3                                                                                                                     | 6                                                                                                                     |
| Lakshadweep (UT)         | -                                                                                                                     | -                                                                                                                     | -                                                                                                                     |
| Madhya Pradesh           | 1                                                                                                                     | 2                                                                                                                     | 1                                                                                                                     |
| Maharashtra              | 10                                                                                                                    | 16                                                                                                                    | 9                                                                                                                     |
| Manipur                  | -                                                                                                                     | -                                                                                                                     | -                                                                                                                     |
| Meghalya                 | -                                                                                                                     | -                                                                                                                     | -                                                                                                                     |
| Mizoram                  | -                                                                                                                     | -                                                                                                                     | -                                                                                                                     |
| Nagaland                 | -                                                                                                                     | -                                                                                                                     | -                                                                                                                     |
| Odisha                   | 1                                                                                                                     | 1                                                                                                                     | -                                                                                                                     |
| Puducherry (UT)          | -                                                                                                                     | -                                                                                                                     | -                                                                                                                     |
| Punjab                   | -                                                                                                                     | 3                                                                                                                     | 1                                                                                                                     |
| Rajasthan                | 4                                                                                                                     | 3                                                                                                                     | 1                                                                                                                     |
| Sikkim                   | -                                                                                                                     | -                                                                                                                     | -                                                                                                                     |
| Tamilnadu                | 5                                                                                                                     | 4                                                                                                                     | 5                                                                                                                     |
| Telangana                | -                                                                                                                     | -                                                                                                                     | 1                                                                                                                     |
| Tripura                  | 1                                                                                                                     | -                                                                                                                     | -                                                                                                                     |
| Uttar Pradesh            | 5                                                                                                                     | 6                                                                                                                     | 7                                                                                                                     |
| Uttrakhand               | 5                                                                                                                     | 3                                                                                                                     | 3                                                                                                                     |
| West Bengal              | 5                                                                                                                     | 4                                                                                                                     | 5                                                                                                                     |
| Total                    | 57                                                                                                                    | 82                                                                                                                    | 65                                                                                                                    |