Lok Sabha Question No. 4307 (UNSTARRED), answered on 2019-01-07
Subject: Digitisation of Services
Ministry: LABOUR AND EMPLOYMENT
Asked by: MAUSAM NOOR

## GOVERNMENT OF INDIA MINISTRY OF LABOUR AND EMPLOYMENT LOK SABHA

## UNSTARRED QUESTION NO. 4307 TO BE ANSWERED ON 07.01.2019

## DIGITISATION OF SERVICES

4307. SHRIMATI MAUSAM NOOR:

Will  the  Minister  of  LABOUR  AND  EMPLOYMENT  be  pleased  to state:

- (a)whether the Government has decided to digitalize the services  to accelerate the claims settlement of EPFO beneficiaries in Provident
- Fund, Pension & Insurance;
- (b)if so, the details thereof;
- (c)whether  the  recently  introduced  online  facility  of  'Claim  Receipt Entry' at 117 District Offices of EPFO by integrating them digitally has met its intended objective of cutting down long distance travels like notifications  by  email  and  SMS  services  for  checking  progress  of
- of members  for claim submission and support facilities claims processing and if so, the details thereof;
- (d)whether  the  Government  has  tied  up/proposes  to  tie  up  with  the private sector for ensuring integration of seamless data collection and execution; and
- (e)if so, the details thereof?

## ANSWER

## MINISTER OF STATE (IC) FOR LABOUR AND EMPLOYMENT (SHRI SANTOSH KUMAR GANGWAR)

- (a) & (b): Yes, Madam. The following initiatives have been undertaken to accelerate the claim settlements:-
- i) Employees'  Provident  Fund  Organisation  (EPFO)  has  allotted  a twelve  digit  permanent  number  to  its  members  called  Universal Account  Number  (UAN).  This  UAN  will  help  consolidation  of previous  Provident  Fund  (PF)  accounts  and  portability  in  case  of change of employment.

- ii) Online Transfer Claim  Portal  (OTCP)  has  been  introduced  to facilitate seamless transfer of claims.
- iii) The entire payments to subscribers are done electronically through National Electronic Funds Transfer (NEFT) system.
- iv) The  subscribers  have  been  given  an  option  to  submit  claims through  online  mode.  The  services  of  EPFO  for  subscribers  have also  been  integrated  and  offered  through  UMANG  application  of Government of India.
- v) Introduction of online request functionality to EPF subscribers for correction in Name, Date of Birth and Gender. The requirement to submit physical documents has been done away with.
- Online  generation  of  Certificate  of  Coverage  (CoC)  to  ease  the
- vi) enrolment of International Workers.
- vii) E-sign  facility  has  been  extended  to  submit  their  nominations online.

A  dedicated  Pensioners'  Portal  has  been  launched  through  which pensioners  may  get  the  details  about  their  Pension  Payment  Order (PPO),  Passbook,  date  of  credit  of  pension  and  submission  of  Life

Certificate.

- (c): The  online  facility  of  'Claim  Receipt  Entry'  at  District  Offices requires  more  time  before  analyzing  its  performance  of  achieving intended objectives.  Its present status is given as under:
- (i) It has been successfully implemented as pilot project in 3 districts viz.  Dimapur,  Cacher  and  Patiala.  It  has  been  extended  to  65 district offices as of 02.01.2019.
- (ii) The facility of notification on receipt of claim by SMS is provided.
- (d): No, Madam.
- (e): Does not arise in view of reply to part (d) of the Question above.

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