Lok Sabha Question No. 434 (UNSTARRED), answered on 2018-07-19
Subject: Cancellation Fees Charged by Airlines
Ministry: CIVIL AVIATION
Asked by: KAVITHA KALVAKUNTLA, SRINIVAS KESINENI, BALKA SUMAN, M. I. SHANAVAS, KOTHA PRABHAKAR REDDY

## GOVERNMENT OF INDIA `

(To be answered o the

MINISTRY OF CIVIL AVIATION LOK SABHA 434` July 2018) I9th

## CANCELLATION FEES CHARGED BY AIRLINES

SHRIMATI KAVITHA KALVAKUNTLA

434. ``

SHRI KESINENI NANI

SHRI SUMAN BALKA

'

SHRI PRABHAKAR REDDY KOTHA

Will the Minister of CIVIL AVIATION

to state:pleased

- ' (a) related to refund of airline tickets and facilities to be the draft guidelines airlines due to denied boarding, cancellation of and provided to passengers by delays in flights and if $0, the details thereof;
- in the past three years and the total (c) the number of cancelled flights
- the maximum whether the Government proposes to issue a directive to cap timeline for the notification;
- due to such cancellations; quantum of compensation Offered to the passengers () whether the total compensation actually calculeted  using the data %f number % flights cancelled and amount paid
- (e) document and {f not; the reasons therefor; and spell
- cancellation per ticket and if s0, the detaiisthereof;
- to waive cyhecher the Government is contemplating on bringing a proposal ODf the aenceleatiovecharges of & booked flight ticket and paperless boarding and if s0, the details thereof?

## ANSWER

Minister of State in the Ministry of CIVIL AVIATION

(Shri Jayant Sinha)

Yes, Madam: Salient features of proposed changes to the regulations are as (a) follows:

- (i) Introduction of compensation for passengers who miss their connecting ilights due to delay, cancellation O denied boarding;
- for 24 hours after booking ticket where (iii) Airline to provide ticket can be cancelled without any charges: option
- 6 hours of (iiy Option of full refund to passenger in case of delay beyond
- within 24 (iv) No additional charge for correction in name( same person)
- (b) Under the provisions of the airlines shall not tickets to Passengers of Public Transport Undertakings" 'additional charge to process the refund and under no circumstances fuel surcharge.
- (d) No such analysis has been
- affected and compensation to them in the year 2016, 2017 & 2018 (upto May) is at Annexure I: carried out placed paid
- veas released on 22.05.2018 for public consultation; The draft passenger denied boarding due to over-booking, canceliation %f tickets by Passeiegert change on the ticket and lock-in of ticket and various facilities at name airports: period

.

' .

| 2   | 5   |           | 5   | 8   | 8   | 1   |         |    |
|-----|-----|-----------|-----|-----|-----|-----|---------|----|
|     |     | 6         |     |     |     |     |         |    |
|     |     |           |     |     | 8   |     |         |    |
| 3   |     |           |     |     |     |     |         | 5  |
| 9   |     | 2         |     |     |     |     |         |    |
|     |     | elelele/e |     |     |     |     | 5       |    |
|     |     |           |     | 8   |     | 8   |         |    |
|     |     |           |     |     |     |     | elele 5 |    |

<!-- image -->