Lok Sabha Question No. 3770 (UNSTARRED), answered on 2019-01-03
Subject: Cancellation of Flights
Ministry: CIVIL AVIATION
Asked by: SISIR KUMAR ADHIKARI

## GOVERNMENT OF INDIA MINISTRY OF CIVIL AVIATION LOK SABHA

UNSTARRED QUESTIQN NO. : 3770 (To be answered on the January 2019) 3rd

## CANCELLATION OF FLIGHTS

## 3770. SHRI SISIR KUMAR ADHIKARI

## Will the Minister of CIVIL AVIATION

be pleased to state: -

- (a) whether it is a fact that sometimes there have been cancellation of flights for days from different airports %f the country;\_
- (c) the impact on seat availability and fares thereof;
- (b) if so, the details thereof and the reasons for the past three and during the current year; years
- (4) whether the Government has asked for compensation to passengers therein;
- () the proposal of the Government to run flights o time during the ivinter and the action taken/proposed to be taken against the air companies for cancellation of trips therefor?
- (e) if not; the reasons therefor; and

## ANSWER

## Minister of State in the Ministry of CIVIL AVIATION

(Shri Jayant Sinha)

- (a) to (b): The flights cancelled due to various issues such as operational, technicai; weather; commercial and consequential effects of all these The details 0f the flights cancelled in the last three years are as follows: Year Departures Departures Flights
- (c): No such analysis has been carried out by this Ministry:
- (d) & (e): In order to reduce inconvenience caused to the passengers as a result of the cancellations of the flights on which are booked for travel; under the provision of the prevaiiing regulation, airline shall inform the they

|                      |   Scheduled |   Operated |   Cancelled |
|----------------------|-------------|------------|-------------|
| 2016                 |      764206 |     757034 |        7172 |
| 2017                 |      863624 |     857453 |        6171 |
| 2018 (till November) |      934169 |     923333 |       10836 |

passengers 0f the cancellation at least two weeks before the scheduled time of departure and arrange alternate flight refund as acceptable to the passenger: Aggrieved passengers are free to fake up their grievance with Directorate General of Civil Aviation (DGCA) and at Air Sewa; which are taken up with the concerned airlines for redressal in a time bound manner.

In order to facilitate the passengers in case of cancellation, delay and denied boarding; DGCA has issued a Civil Aviation Requirements (CAR), Section 3Air Transport, Series M, Part IV titled as "Facilities to be provided to passengers by airlines due to denied boarding, cancellation of flights and delays in flights'

(f: The following steps are taken by the Government in this regard:

Airports.

(iii) Low visibility procedures for take-off when visibility/RVR is 550m have been formulated and promulgated at Patna, Bangalore, Varanasi, Ahmedabad and Guwahati Airport.

(ii) Instrument Landing System (ILS) CAT-IIIB which permits landing and operational at Indira Gandhi International (IGI) Airport, Jaipur, Lucknow and Amritsar Airport.

(iv) Preparatory meetings\_well before onset of winter season are conducted with all stakeholders and Federation of Indian Airlines (FIA) to ensure that Standard Operating Procedures (SOPs) formulated to minimize cancellation/diversion of flights during fog is followed meticulously: (v) Advanced surface movement and guidance and control system (ASMGCS) along with surface movement Radar is installed at Delhi, Ahmedabad, Lucknow and Jaipur airports to ensure safety and efficiency of aircraft surface movement:

Nagpur, Ahmedabad, Indore;, Vadodara, Bhopal, Bhubaneshwar; Trichy and Koikata airports have been identified as diversionary airports: Necessary instructions have been issued to these airports for efficientlsmooth operation management during fog/low visibility condition.