Lok Sabha Question No. 3869 (UNSTARRED), answered on 2020-03-17
Subject: Implementation of Rural Development Schemes
Ministry: RURAL DEVELOPMENT
Asked by: Rahul Ramesh Shewale

## GOVERNMENT OF INDIA MINISTRY OF RURAL DEVELOPMENT DEPARTMENT OF RURAL DEVELOPMENT

## LOK SABHA UNSTARRED QUESTION NO. 3869

TO BE ANSWERED ON 17.03.2020

## IMPLEMENTATION OF RURAL DEVELOPMENT SCHEMES

## 3869.   SHRI RAHUL RAMESH SHEWALE:

Will the Minister of RURAL DEVELOPMENT be pleased to state:

- (a) whether the funds provided under Mahatma Gandhi National Rural Employment Guarantee Scheme (MGNREGS), Aajeevika- National Rural Livelihoods Mission and Pradhan Mantri Gram Sadak Yojana (PMGSY) have been reduced during each of the last three years and the current year;
- (b) if so, the details thereof and the reasons therefor along with the number of beneficiaries of the schemes, Scheme-wise, as on date;
- (c) the existing mechanism to monitor the functioning of the said schemes;
- (d) the cases of poor functioning of the said schemes reported during the said period, State/UT and schemewise; and
- (e) the  corrective  steps  taken  by  the  Government  for  successful  implementation  of  the  said schemes across the country?

## ANSWER MINISTER OF RURAL DEVELOPMENT

## (SHRI NARENDRA SINGH TOMAR)

(a)&(b):           Fund  allocated/released  under  Mahatma  Gandhi  National  Rural  Employment Guarantee  Scheme  (Mahatma  Gandhi  NREGS),  Deendayal  Antyodaya  Yojana-National  Rural Livelihoods Mission (DAY-NRLM) and Pradhan Mantri Gram Sadak Yojana (PMGSY) during the last three years and the current year (as on 12.03.2020) are given below:

| (Rs. in crore)Total individuals worked   | (Rs. in crore)Total individuals worked   | (Rs. in crore)Total individuals worked   | (Rs. in crore)Total individuals worked   | (Rs. in crore)Total individuals worked              | (Rs. in crore)Total individuals worked        |
|------------------------------------------|------------------------------------------|------------------------------------------|------------------------------------------|-----------------------------------------------------|-----------------------------------------------|
| S. No.                                   | Year                                     | Fund allocated/ released under DAY-NRLM  | Fund allocated/ released under PMGSY     | Fund allocated/ released under Mahatma Gandhi NREGS | under Mahatma Gandhi NREGS (Numbers in crore) |
| 1                                        | 2016-17                                  | 3168.15                                  | 16507.75                                 | 48387.16 *                                          | 7.67                                          |
| 2                                        | 2017-18                                  | 4350.83                                  | 16819.36                                 | 55706.06 #                                          | 7.59                                          |
| 3                                        | 2018-19                                  | 5783.50                                  | 15389.21                                 | 60861.42                                            | 7.77                                          |
| 4                                        | 2019-20                                  | 9024.00                                  | 12889.12                                 | 71001.81                                            | 7.57                                          |

# including Rs.136890.498 lakh deducted against wage expenditure on account of rejected transaction amount credited back during financial year 2017-18.

Under  DAY-NRLM  as  on  31 st January,  2020  more  than  6.73  Crore  Households  have  been mobilized into 60.82 lakh Self Help Groups (SHGs)

Pradhan  Mantri  Gram  Sadak  Yojana  (PMGSY)  is  a  one-time  special  intervention  of  the Government of India to improve rural infrastructure through construction of all weather roads to provide connectivity to eligible habitations. 'Rural Roads' being a State subject, the programme is being  implemented  by  the  respective  State  /  UT  Governments.  98%  of  the  eligible  and  feasible habitations  have  already  been  provided  connectivity.  A  total  of  6,21,058  Km  road  length  has already  been  completed.  Budget  allocation  to  States/UTs  under  PMGSY  depends  inter-alia  on absorption capacity balance works in hand, unspent balance available.

(c)to(e):      Various steps have been taken for proper implementation of Mahatma Gandhi NREGS in all rural areas of the country which include geo-tagging of assets, Direct Benefit Transfer (DBT), National electronic Fund Management System (NeFMS), Aadhar Based Payment System (ABPS), Software  for  Estimate  Calculation  using  Rural  rates  for  Employment  (SECURE),  Performance Review Committee meetings of the Ministry, Common  Review  Missions, regular video conferencing  and  establishment  of  independent  social  audit  units.  As  per  Centralized  Public Grievance Redressal and Monitoring System  (CPGRAMS),  State/UT  -wise  the status of complaints  under  Mahatma  Gandhi  NREGS  during  the  last  three  and  current  years  (as  on 14.02.2020) is given at Annexure-I

Several  steps  have  been  taken  for  effective  implementation  of  DAY-NRLM.  These include  submission  of  periodical  reports  by  the  State  Rural  Livelihoods  Missions  (SRLMs), review during the periodic meeting of the Performance Review Committee (PRC) of the Ministry, monitoring the timely submission of Utilization Certificates, submission of third party monitoring reports  through  National  Level  Monitors  and  Area  Officers,  monitoring  through  various  MIS modules as well as bi-monthly financial management review of all States. No such cases of poor functioning of the scheme have been reported during the last three year and current financial year as on 13.03.2020.

Under PMGSY, implementation of all sanctioned works is being monitored through online programme MIS named OMMAS on real time basis.  Progress of all roads uploaded on OMMAS on real time basis with the provision of Geo-tagged Photographs. Progress is also monitored with the States by way of Regional Review Meetings (RRMs), Performance Review Committee (PRC) Meetings, Pre-Empowered/ Empowered Committee Meetings with the States. In addition to this, special  review  meetings  are  also  held  by  Secretary/  Additional  Secretary,  Ministry  of  Rural Development  with  Chief  Secretaries/Principal  Secretaries  of  the  States.  A  Mobile  App  'Meri Sadak' was launched on 20th July, 2015 with the view to achieve the objectives of e-governance and  Digital  India  for  user  friendly  and  transparent  Citizen  Feedback  and  complaint  redressal system. Further, Ministry of Rural Development, Government of India is implementing a project for the creation of web based Geographic Information system (GIS) under PMGSY through which the  mapping  of  all  rural  roads  in  the  country  is  being  done.  State  wise  details  of  complaints received under Pradhan Mantri Gram Sadak Yojana (PMGSY) and action taken thereon during the last three year and current financial year (upto February, 2020) is given at Annexure-II.

For transparency and effective monitoring, the Superintending Engineer concerned of the zone/region has been asked to request the concerned Member of Parliament and Zilla Panchayat Pramukh representing the  zone/region,  once  in  six  months,  to  select  any  PMGSY  project(s)  for joint  inspection.  Similarly,  the  Executive  Engineer  in-charge  of  a  division  has  been  asked  to request the MLA/ Chairperson of the Intermediate Panchayat concerned, once in three months for joint inspection and the Assistant Engineer in-charge of the sub-division has been asked to request the  concerned  Sarpanch  of  the  Gram  Panchayat  once  in  two  months  to  select  any  PMGSY project(s) for joint inspection.

## State wise Complaints Status on CPGRAMS portal for FY 2016-17

| State                       |   Brought Forward from previous year |   Received during the year |   Disposed |
|-----------------------------|--------------------------------------|----------------------------|------------|
| Andaman And Nicobar Islands |                                    0 |                          0 |          0 |
| Andhra Pradesh              |                                    0 |                          4 |          1 |
| Arunachal Pradesh           |                                    0 |                          0 |          0 |
| Assam                       |                                    0 |                          5 |          1 |
| Bihar                       |                                    0 |                         12 |          4 |
| Chandigarh                  |                                    0 |                          0 |          0 |
| Chhattisgarh                |                                    0 |                          2 |          0 |
| Dadra and Nagar Haveli      |                                    0 |                          0 |          0 |
| Daman and Diu               |                                    0 |                          0 |          0 |
| Delhi                       |                                    0 |                          2 |          2 |
| Goa                         |                                    0 |                          0 |          0 |
| Gujarat                     |                                    0 |                          1 |          0 |
| Haryana                     |                                    0 |                          0 |          0 |
| Himachal Pradesh            |                                    0 |                          3 |          3 |
| Jammu And Kashmir           |                                    0 |                          6 |          3 |
| Jharkhand                   |                                    0 |                          1 |          1 |
| Karnataka                   |                                    0 |                          3 |          2 |
| Kerala                      |                                    0 |                          6 |          3 |
| Ladakh                      |                                    0 |                          0 |          0 |
| Lakshadweep                 |                                    0 |                          0 |          0 |
| Madhya Pradesh              |                                    0 |                          5 |          0 |
| Maharashtra                 |                                    0 |                          3 |          2 |
| Manipur                     |                                    1 |                          0 |          1 |
| Meghalaya                   |                                    0 |                          0 |          0 |
| Mizoram                     |                                    0 |                          1 |          1 |
| Nagaland                    |                                    0 |                          1 |          0 |
| Odisha                      |                                    1 |                          3 |          1 |
| Puducherry                  |                                    0 |                          0 |          0 |
| Punjab                      |                                    0 |                          3 |          1 |
| Rajasthan                   |                                    0 |                         10 |          7 |
| Sikkim                      |                                    0 |                          0 |          0 |
| Tamilnadu                   |                                    0 |                          5 |          2 |
| Telangana                   |                                    0 |                          0 |          0 |
| Tripura                     |                                    0 |                          3 |          0 |
| Uttar Pradesh               |                                    0 |                         31 |          7 |
| Uttarakhand                 |                                    0 |                          3 |          3 |
| West Bengal                 |                                    0 |                          8 |          3 |
| Total                       |                                    2 |                        121 |         48 |

| State wise Complaints Status on CPGRAMS portal for FY 2017-18   | State wise Complaints Status on CPGRAMS portal for FY 2017-18   | State wise Complaints Status on CPGRAMS portal for FY 2017-18   | State wise Complaints Status on CPGRAMS portal for FY 2017-18   |
|-----------------------------------------------------------------|-----------------------------------------------------------------|-----------------------------------------------------------------|-----------------------------------------------------------------|
| State Name                                                      | Brought Forward from previous year                              | Received during the year                                        | Disposed                                                        |
| Andaman And Nicobar Islands                                     | 0                                                               | 0                                                               | 0                                                               |
| Andhra Pradesh                                                  | 3                                                               | 13                                                              | 15                                                              |
| Arunachal Pradesh                                               | 0                                                               | 0                                                               | 0                                                               |
| Assam                                                           | 4                                                               | 36                                                              | 13                                                              |
| Bihar                                                           | 8                                                               | 63                                                              | 30                                                              |
| Chandigarh                                                      | 0                                                               | 0                                                               | 0                                                               |
| Chhattisgarh                                                    | 2                                                               | 28                                                              | 15                                                              |
| Dadra and Nagar Haveli                                          | 0                                                               | 0                                                               | 0                                                               |
| Daman and Diu                                                   | 0                                                               | 0                                                               | 0                                                               |
| Delhi                                                           | 0                                                               | 15                                                              | 12                                                              |
| Goa                                                             | 0                                                               | 0                                                               | 0                                                               |
| Gujarat                                                         | 1                                                               | 5                                                               | 1                                                               |
| Haryana                                                         | 0                                                               | 15                                                              | 3                                                               |
| Himachal Pradesh                                                | 0                                                               | 12                                                              | 7                                                               |
| Jammu And Kashmir                                               | 3                                                               | 22                                                              | 23                                                              |
| Jharkhand                                                       | 0                                                               | 34                                                              | 30                                                              |
| Karnataka                                                       | 1                                                               | 52                                                              | 49                                                              |
| Kerala                                                          | 3                                                               | 106                                                             | 108                                                             |
| Ladakh                                                          | 0                                                               | 0                                                               | 0                                                               |
| Lakshadweep                                                     | 0                                                               | 0                                                               | 0                                                               |
| Madhya Pradesh                                                  | 5                                                               | 31                                                              | 9                                                               |
| Maharashtra                                                     | 1                                                               | 11                                                              | 4                                                               |
| Manipur                                                         | 0                                                               | 2                                                               | 1                                                               |
| Meghalaya                                                       | 0                                                               | 2                                                               | 1                                                               |
| Mizoram                                                         | 0                                                               | 3                                                               | 3                                                               |
| Nagaland                                                        | 1                                                               | 0                                                               | 0                                                               |
| Odisha                                                          | 3                                                               | 28                                                              | 30                                                              |
| Puducherry                                                      | 0                                                               | 0                                                               | 0                                                               |
| Punjab                                                          | 2                                                               | 13                                                              | 9                                                               |
| Rajasthan                                                       | 3                                                               | 80                                                              | 74                                                              |
| Sikkim                                                          | 0                                                               | 1                                                               | 1                                                               |
| Tamilnadu                                                       | 3                                                               | 23                                                              | 25                                                              |
| Telangana                                                       | 0                                                               | 2                                                               | 2                                                               |
| Tripura                                                         | 3                                                               | 2                                                               | 3                                                               |
| Uttar Pradesh                                                   | 24                                                              | 183                                                             | 191                                                             |
| Uttarakhand                                                     | 0                                                               | 16                                                              | 8                                                               |
| West Bengal                                                     | 5                                                               | 29                                                              | 19                                                              |
| Total                                                           | 75                                                              | 827                                                             | 686                                                             |

| State wise Complaints Status on CPGRAMS portal for FY 2018-19   | State wise Complaints Status on CPGRAMS portal for FY 2018-19   | State wise Complaints Status on CPGRAMS portal for FY 2018-19   | State wise Complaints Status on CPGRAMS portal for FY 2018-19   |
|-----------------------------------------------------------------|-----------------------------------------------------------------|-----------------------------------------------------------------|-----------------------------------------------------------------|
| State Name                                                      | Brought Forward from previous year                              | Received during the year                                        | Disposed                                                        |
| Andaman And Nicobar Islands                                     | 0                                                               | 0                                                               | 0                                                               |
| Andhra Pradesh                                                  | 1                                                               | 13                                                              | 8                                                               |
| Arunachal Pradesh                                               | 0                                                               | 0                                                               | 0                                                               |
| Assam                                                           | 27                                                              | 15                                                              | 35                                                              |
| Bihar                                                           | 41                                                              | 63                                                              | 50                                                              |
| Chandigarh                                                      | 0                                                               | 0                                                               | 0                                                               |
| Chhattisgarh                                                    | 15                                                              | 191                                                             | 90                                                              |
| Dadra and Nagar Haveli                                          | 0                                                               | 0                                                               | 0                                                               |
| Daman and Diu                                                   | 0                                                               | 0                                                               | 0                                                               |
| Delhi                                                           | 3                                                               | 15                                                              | 10                                                              |
| Goa                                                             | 0                                                               | 0                                                               | 0                                                               |
| Gujarat                                                         | 5                                                               | 3                                                               | 3                                                               |
| Haryana                                                         | 12                                                              | 11                                                              | 17                                                              |
| Himachal Pradesh                                                | 5                                                               | 10                                                              | 11                                                              |
| Jammu And Kashmir                                               | 2                                                               | 11                                                              | 8                                                               |
| Jharkhand                                                       | 4                                                               | 29                                                              | 8                                                               |
| Karnataka                                                       | 4                                                               | 10                                                              | 5                                                               |
| Kerala                                                          | 1                                                               | 10                                                              | 9                                                               |
| Ladakh                                                          | 0                                                               | 0                                                               | 0                                                               |
| Lakshadweep                                                     | 0                                                               | 0                                                               | 0                                                               |
| Madhya Pradesh                                                  | 27                                                              | 13                                                              | 38                                                              |
| Maharashtra                                                     | 8                                                               | 18                                                              | 14                                                              |
| Manipur                                                         | 1                                                               | 3                                                               | 2                                                               |
| Meghalaya                                                       | 1                                                               | 0                                                               | 0                                                               |
| Mizoram                                                         | 0                                                               | 2                                                               | 2                                                               |
| Nagaland                                                        | 1                                                               | 0                                                               | 0                                                               |
| Odisha                                                          | 1                                                               | 15                                                              | 8                                                               |
| Puducherry                                                      | 0                                                               | 0                                                               | 0                                                               |
| Punjab                                                          | 6                                                               | 17                                                              | 11                                                              |
| Rajasthan                                                       | 9                                                               | 63                                                              | 57                                                              |
| Sikkim                                                          | 0                                                               | 0                                                               | 0                                                               |
| Tamilnadu                                                       | 1                                                               | 46                                                              | 25                                                              |
| Telangana                                                       | 0                                                               | 3                                                               | 3                                                               |
| Tripura                                                         | 2                                                               | 1                                                               | 3                                                               |
| Uttar Pradesh                                                   | 16                                                              | 167                                                             | 95                                                              |
| Uttarakhand                                                     | 8                                                               | 13                                                              | 16                                                              |
| West Bengal                                                     | 15                                                              | 52                                                              | 42                                                              |
| Total                                                           | 216                                                             | 794                                                             | 570                                                             |

| State wise Complaints Status on CPGRAMS portal for FY 2019-20 as on (14.02.2020)   | State wise Complaints Status on CPGRAMS portal for FY 2019-20 as on (14.02.2020)   | State wise Complaints Status on CPGRAMS portal for FY 2019-20 as on (14.02.2020)   | State wise Complaints Status on CPGRAMS portal for FY 2019-20 as on (14.02.2020)   |
|------------------------------------------------------------------------------------|------------------------------------------------------------------------------------|------------------------------------------------------------------------------------|------------------------------------------------------------------------------------|
| State Name                                                                         | Brought Forward from previous year                                                 | Received during the year                                                           | Disposed                                                                           |
| Andaman And Nicobar Islands                                                        | 0                                                                                  | 0                                                                                  | 0                                                                                  |
| Andhra Pradesh                                                                     | 6                                                                                  | 19                                                                                 | 15                                                                                 |
| Arunachal Pradesh                                                                  | 0                                                                                  | 0                                                                                  | 0                                                                                  |
| Assam                                                                              | 7                                                                                  | 19                                                                                 | 21                                                                                 |
| Bihar                                                                              | 54                                                                                 | 47                                                                                 | 15                                                                                 |
| Chandigarh                                                                         | 0                                                                                  | 0                                                                                  | 0                                                                                  |
| Chhattisgarh                                                                       | 116                                                                                | 122                                                                                | 134                                                                                |
| Dadra and Nagar Haveli                                                             | 0                                                                                  | 0                                                                                  | 0                                                                                  |
| Daman and Diu                                                                      | 0                                                                                  | 0                                                                                  | 0                                                                                  |
| Delhi                                                                              | 8                                                                                  | 12                                                                                 | 10                                                                                 |
| Goa                                                                                | 0                                                                                  | 0                                                                                  | 0                                                                                  |
| Gujarat                                                                            | 5                                                                                  | 5                                                                                  | 1                                                                                  |
| Haryana                                                                            | 6                                                                                  | 19                                                                                 | 16                                                                                 |
| Himachal Pradesh                                                                   | 4                                                                                  | 6                                                                                  | 3                                                                                  |
| Jammu And Kashmir                                                                  | 5                                                                                  | 22                                                                                 | 14                                                                                 |
| Jharkhand                                                                          | 25                                                                                 | 10                                                                                 | 27                                                                                 |
| Karnataka                                                                          | 9                                                                                  | 30                                                                                 | 13                                                                                 |
| Kerala                                                                             | 2                                                                                  | 13                                                                                 | 9                                                                                  |
| Ladakh                                                                             | 0                                                                                  | 0                                                                                  | 0                                                                                  |
| Lakshadweep                                                                        | 0                                                                                  | 0                                                                                  | 0                                                                                  |
| Madhya Pradesh                                                                     | 2                                                                                  | 18                                                                                 | 5                                                                                  |
| Maharashtra                                                                        | 12                                                                                 | 13                                                                                 | 16                                                                                 |
| Manipur                                                                            | 2                                                                                  | 0                                                                                  | 2                                                                                  |
| Meghalaya                                                                          | 1                                                                                  | 1                                                                                  | 0                                                                                  |
| Mizoram                                                                            | 0                                                                                  | 0                                                                                  | 0                                                                                  |
| Nagaland                                                                           | 1                                                                                  | 0                                                                                  | 0                                                                                  |
| Odisha                                                                             | 8                                                                                  | 18                                                                                 | 8                                                                                  |
| Puducherry                                                                         | 0                                                                                  | 0                                                                                  | 0                                                                                  |
| Punjab                                                                             | 12                                                                                 | 15                                                                                 | 12                                                                                 |
| Rajasthan                                                                          | 15                                                                                 | 50                                                                                 | 40                                                                                 |
| Sikkim                                                                             | 0                                                                                  | 0                                                                                  | 0                                                                                  |
| Tamilnadu                                                                          | 22                                                                                 | 56                                                                                 | 31                                                                                 |
| Telangana                                                                          | 0                                                                                  | 5                                                                                  | 4                                                                                  |
| Tripura                                                                            | 0                                                                                  | 0                                                                                  | 0                                                                                  |
| Uttar Pradesh                                                                      | 88                                                                                 | 122                                                                                | 117                                                                                |
| Uttarakhand                                                                        | 5                                                                                  | 10                                                                                 | 6                                                                                  |
| West Bengal                                                                        | 25                                                                                 | 38                                                                                 | 28                                                                                 |
| Total                                                                              | 440                                                                                | 670                                                                                | 547                                                                                |

## Annexure-II referred in reply to parts (c)to(e) of Lok Sabha Unstarred Question No.3869 dated 17.03.2020

| Complaints received during 2016-2017   | Complaints received during 2016-2017   | Complaints received during 2016-2017   | Complaints received during 2016-2017   | Complaints received during 2016-2017   | Complaints received during 2016-2017   | Complaints received during 2016-2017                        |
|----------------------------------------|----------------------------------------|----------------------------------------|----------------------------------------|----------------------------------------|----------------------------------------|-------------------------------------------------------------|
| #                                      |                                        | Complaints                             | Sent to State for enquiry and action   | Cases enquired through NQMS            | Cases enquired through NQMS            | Cases enquired through NQMS                                 |
|                                        | State                                  | received                               |                                        | Complaints investigated through NQMs   | Found Satisfactory                     | Found Unsatisfactory& matter taken up with State Government |
| 1                                      | Andhra Pradesh                         | -                                      | -                                      | -                                      | -                                      | -                                                           |
| 2                                      | Arunachal Pradesh                      | 4                                      | 1                                      | 3                                      | 0                                      | 3                                                           |
| 3                                      | Assam                                  | -                                      | -                                      | -                                      | -                                      | -                                                           |
| 4                                      | Bihar                                  | 9                                      | 3                                      | 6                                      | 1                                      | 5                                                           |
| 5                                      | Chhattisgarh                           | 1                                      | 0                                      | 1                                      | 0                                      | 1                                                           |
| 6                                      | Goa                                    | -                                      | -                                      | -                                      | -                                      | -                                                           |
| 7                                      | Gujarat                                | 1                                      | 1                                      | 0                                      | 0                                      | 0                                                           |
| 8                                      | Haryana                                | -                                      | -                                      | -                                      | -                                      | -                                                           |
| 9                                      | Himachal Pradesh                       | -                                      | -                                      | -                                      | -                                      | -                                                           |
| 10                                     | J&K                                    | -                                      | -                                      | -                                      | -                                      | -                                                           |
| 11                                     | Jharkhand                              | -                                      | -                                      | -                                      | -                                      | -                                                           |
| 12                                     | Karnataka                              | -                                      | -                                      | -                                      | -                                      | -                                                           |
| 13                                     | Kerala                                 | 1                                      | 1                                      | 0                                      | 0                                      | 0                                                           |
| 14                                     | Madhya Pradesh                         | 5                                      | 4                                      | 1                                      | 1                                      | 0                                                           |
| 15                                     | Maharashtra                            | 4                                      | 2                                      | 2                                      | 0                                      | 2                                                           |
| 16                                     | Manipur                                | 1                                      | 0                                      | 1                                      | 0                                      | 1                                                           |
| 17                                     | Meghalaya                              | -                                      | -                                      | -                                      | -                                      | -                                                           |
| 18                                     | Mizoram                                | -                                      | -                                      | -                                      | -                                      | -                                                           |
| 19                                     | Nagaland                               | -                                      | -                                      | -                                      | -                                      | -                                                           |
| 20                                     | Orissa                                 | 3                                      | 2                                      | 1                                      | 0                                      | 1                                                           |
| 21                                     | Punjab                                 | -                                      | -                                      | -                                      | -                                      | -                                                           |
| 22                                     | Rajasthan                              | 1                                      | 1                                      | 0                                      | 0                                      | 0                                                           |
| 23                                     | Sikkim                                 | -                                      | -                                      | -                                      | -                                      | -                                                           |
| 24                                     | Tamil Nadu                             | -                                      | -                                      | -                                      | -                                      | -                                                           |
| 25                                     | Telangana                              | -                                      | -                                      | -                                      | -                                      | -                                                           |
| 26                                     | Tripura                                | -                                      | -                                      | -                                      | -                                      | -                                                           |
| 27                                     | Uttar Pradesh                          | 14                                     | 6                                      | 8                                      | 2                                      | 6                                                           |
| 28                                     | Uttarakhand                            | 1                                      | 1                                      | 0                                      | 0                                      | 0                                                           |
| 29                                     | West Bengal                            | -                                      | -                                      | -                                      | -                                      | -                                                           |
| Total                                  | Total                                  | 45                                     | 22                                     | 23                                     | 4                                      | 19                                                          |

Page 2 of 4

|    | Complaints received during 2017-18   | Complaints received during 2017-18   | Complaints received during 2017-18   | Complaints received during 2017-18   | Complaints received during 2017-18   | Complaints received during 2017-18                           |
|----|--------------------------------------|--------------------------------------|--------------------------------------|--------------------------------------|--------------------------------------|--------------------------------------------------------------|
| #  |                                      |                                      | Sent to State                        | Cases enquired through NQMS          | Cases enquired through NQMS          | Cases enquired through NQMS                                  |
|    | State                                | Complaints received                  | for enquiry and action               | Complaints investigated through NQMs | Found Satisfactory                   | Found Unsatisfactory & matter taken up with State Government |
| 1  | Andhra Pradesh                       | -                                    | -                                    | -                                    | -                                    | -                                                            |
| 2  | Arunachal Pradesh                    | -                                    | -                                    | -                                    | -                                    | -                                                            |
| 3  | Assam                                | 1                                    | 0                                    | 1                                    | 0                                    | 1                                                            |
| 4  | Bihar                                | 9                                    | 2                                    | 7                                    | 2                                    | 5                                                            |
| 5  | Chhattisgarh                         | 1                                    | 0                                    | 1                                    | 1                                    | 0                                                            |
| 6  | Goa                                  | -                                    | -                                    | -                                    | -                                    | -                                                            |
| 7  | Gujarat                              | -                                    | -                                    | -                                    | -                                    | -                                                            |
| 8  | Haryana                              | -                                    | -                                    | -                                    | -                                    | -                                                            |
| 9  | Himachal Pradesh                     | -                                    | -                                    | -                                    | -                                    | -                                                            |
| 10 | J&K                                  | -                                    | -                                    | -                                    | -                                    | -                                                            |
| 11 | Jharkhand                            | 2                                    | 1                                    | 1                                    | 0                                    | 1                                                            |
| 12 | Karnataka                            | 2                                    | 2                                    | 0                                    | 0                                    | 0                                                            |
| 13 | Kerala                               | 1                                    | 1                                    | 0                                    | 0                                    | 0                                                            |
| 14 | Madhya Pradesh                       | 9                                    | 4                                    | 5                                    | 2                                    | 3                                                            |
| 15 | Maharashtra                          | 2                                    | 1                                    | 1                                    | 0                                    | 1                                                            |
| 16 | Manipur                              | 1                                    | 0                                    | 1                                    | 1                                    | 0                                                            |
| 17 | Meghalaya                            | 1                                    | 0                                    | 1                                    | 0                                    | 1                                                            |
| 18 | Mizoram                              | -                                    | -                                    | -                                    | -                                    | -                                                            |
| 19 | Nagaland                             | -                                    | -                                    | -                                    | -                                    | -                                                            |
| 20 | Orissa                               | 1                                    | -                                    | 1                                    | -                                    | 1                                                            |
| 21 | Punjab                               | 3                                    | 3                                    | 0                                    | 0                                    | 0                                                            |
| 22 | Rajasthan                            | 1                                    | 1                                    | 0                                    | 0                                    | 0                                                            |
| 23 | Sikkim                               | -                                    | -                                    | -                                    | -                                    | -                                                            |
| 24 | Tamil Nadu                           | 1                                    | 1                                    | 0                                    | 0                                    | 0                                                            |
| 25 | Telangana                            | -                                    | -                                    | -                                    | -                                    | -                                                            |
| 26 | Tripura                              | -                                    | -                                    | -                                    | -                                    | -                                                            |
| 27 | Uttar Pradesh                        | 13                                   | 8                                    | 5                                    | 2                                    | 3                                                            |
| 28 | Uttarakhand                          | 1                                    | 0                                    | 1                                    | 1                                    | 0                                                            |
| 29 | West Bengal                          | 4                                    | 3                                    | 1                                    | 0                                    | 1                                                            |
|    | Total                                | 53                                   | 27                                   | 26                                   | 9                                    | 17                                                           |

|    | Complaints received during 2018-19   | Complaints received during 2018-19   | Complaints received during 2018-19   | Complaints received during 2018-19   | Complaints received during 2018-19   | Complaints received during 2018-19                           |
|----|--------------------------------------|--------------------------------------|--------------------------------------|--------------------------------------|--------------------------------------|--------------------------------------------------------------|
| #  | State                                | Complaints received                  | Sent to State for enquiry and action | Cases enquired throughNQMS           | Cases enquired throughNQMS           | Cases enquired throughNQMS                                   |
|    |                                      |                                      |                                      | Complaints investigated through NQMs | Found Satisfactory                   | Found Unsatisfactory & matter taken up with State Government |
| 1  | Andhra Pradesh                       | -                                    | -                                    | -                                    | -                                    | -                                                            |
| 2  | Arunachal Pradesh                    | -                                    | -                                    | -                                    | -                                    | -                                                            |
| 3  | Assam                                | -                                    | -                                    | -                                    | -                                    | -                                                            |
| 4  | Bihar                                | 10                                   | 1                                    | 9                                    | 2                                    | 7                                                            |
| 5  | Chhattisgarh                         | 2                                    | 1                                    | 1                                    | 1                                    | -                                                            |
| 6  | Goa                                  | -                                    | -                                    | -                                    | -                                    | -                                                            |
| 7  | Gujarat                              | -                                    | -                                    | -                                    | -                                    | -                                                            |
| 8  | Haryana                              | -                                    | -                                    | -                                    | -                                    | -                                                            |
| 9  | Himachal Pradesh                     | 2                                    | 1                                    | 1                                    | 0                                    | 1                                                            |
| 10 | J&K                                  | -                                    | -                                    | -                                    | -                                    | -                                                            |
| 11 | Jharkhand                            | 1                                    | 0                                    | 1                                    | 0                                    | 1                                                            |
| 12 | Karnataka                            | -                                    | -                                    | -                                    | -                                    | -                                                            |
| 13 | Kerala                               | -                                    | -                                    | -                                    | -                                    | -                                                            |
| 14 | Madhya Pradesh                       | 3                                    | 1                                    | 2                                    | 1                                    | 1                                                            |
| 15 | Maharashtra                          | 2                                    | 0                                    | 2                                    | 1                                    | 1                                                            |
| 16 | Manipur                              | -                                    | -                                    | -                                    | -                                    | -                                                            |
| 17 | Meghalaya                            | -                                    | -                                    | -                                    | -                                    | -                                                            |
| 18 | Mizoram                              | -                                    | -                                    | -                                    | -                                    | -                                                            |
| 19 | Nagaland                             | -                                    | -                                    | -                                    | -                                    | -                                                            |
| 20 | Orissa                               | 3                                    | 1                                    | 2                                    | 0                                    | 2                                                            |
| 21 | Punjab                               | -                                    | -                                    | -                                    | -                                    | -                                                            |
| 22 | Rajasthan                            | -                                    | -                                    | -                                    | -                                    | -                                                            |
| 23 | Sikkim                               | -                                    | -                                    | -                                    | -                                    | -                                                            |
| 24 | Tamil Nadu                           | -                                    | -                                    | -                                    | -                                    | -                                                            |
| 25 | Telangana                            | -                                    | -                                    | -                                    | -                                    | -                                                            |
| 26 | Tripura                              | 1                                    | 0                                    | 1                                    | 0                                    | 1                                                            |
| 27 | Uttar Pradesh                        | 5                                    | 0                                    | 5                                    | 2                                    | 3                                                            |
| 28 | Uttarakhand                          | 4                                    | 0                                    | 4                                    | 0                                    | 4                                                            |
| 29 | West Bengal                          | -                                    | -                                    | -                                    | -                                    | -                                                            |

| Complaints received during 2019-20 (as on February, 2020)   | Complaints received during 2019-20 (as on February, 2020)   | Complaints received during 2019-20 (as on February, 2020)   | Complaints received during 2019-20 (as on February, 2020)   | Complaints received during 2019-20 (as on February, 2020)   | Complaints received during 2019-20 (as on February, 2020)   | Complaints received during 2019-20 (as on February, 2020)   |
|-------------------------------------------------------------|-------------------------------------------------------------|-------------------------------------------------------------|-------------------------------------------------------------|-------------------------------------------------------------|-------------------------------------------------------------|-------------------------------------------------------------|
| #                                                           | State                                                       | Complaints received                                         | Sent to State for enquiry and action                        | Cases enquired through                                      | Cases enquired through                                      | Cases enquired through                                      |
| #                                                           | State                                                       | Complaints received                                         | Sent to State for enquiry and action                        | Complaints investigated through NQMs                        | Found Satisfactory                                          | Found Unsatisfactory &matter taken up with State Government |
| 1                                                           | Andhra Pradesh                                              |                                                             |                                                             |                                                             |                                                             |                                                             |
| 2                                                           | Arunachal Pradesh                                           |                                                             |                                                             |                                                             |                                                             |                                                             |
| 3                                                           | Assam                                                       | 1                                                           | 1                                                           | 0                                                           | 0                                                           | 0                                                           |
| 4                                                           | Bihar                                                       | 4                                                           | 2                                                           | 2                                                           | 1                                                           | 1                                                           |
| 5                                                           | Chhattisgarh                                                | 3                                                           | 2                                                           | 1                                                           | 0                                                           | 1                                                           |
| 6                                                           | Goa                                                         |                                                             |                                                             |                                                             |                                                             |                                                             |
| 7                                                           | Gujarat                                                     |                                                             |                                                             |                                                             |                                                             |                                                             |
| 8                                                           | Haryana                                                     |                                                             |                                                             |                                                             |                                                             |                                                             |
| 9                                                           | Himachal Pradesh                                            |                                                             |                                                             |                                                             |                                                             |                                                             |
| 10                                                          | J&K                                                         | 3                                                           | 2                                                           | 1                                                           | 0                                                           | 1                                                           |
| 11                                                          | Jharkhand                                                   | 2                                                           | 2                                                           | 0                                                           | 0                                                           | 0                                                           |
| 12                                                          | Karnataka                                                   |                                                             |                                                             |                                                             |                                                             |                                                             |
| 13                                                          | Kerala                                                      | 1                                                           | 1                                                           | 0                                                           | 0                                                           | 0                                                           |
| 14                                                          | Madhya Pradesh                                              | 5                                                           | 4                                                           | 1                                                           | 1                                                           | 0                                                           |
| 15                                                          | Maharashtra                                                 |                                                             |                                                             |                                                             |                                                             |                                                             |
| 16                                                          | Manipur                                                     |                                                             |                                                             |                                                             |                                                             |                                                             |
| 17                                                          | Meghalaya                                                   | 1                                                           | 0                                                           | 1                                                           | 0                                                           | 1                                                           |
| 18                                                          | Mizoram                                                     |                                                             |                                                             |                                                             |                                                             |                                                             |
| 19                                                          | Nagaland                                                    |                                                             |                                                             |                                                             |                                                             |                                                             |
| 20                                                          | Orissa                                                      | 2                                                           | 2                                                           | 0                                                           | 0                                                           | 0                                                           |
| 21                                                          | Punjab                                                      |                                                             |                                                             |                                                             |                                                             |                                                             |
| 22                                                          | Rajasthan                                                   |                                                             |                                                             |                                                             |                                                             |                                                             |
| 23                                                          | Sikkim                                                      |                                                             |                                                             |                                                             |                                                             |                                                             |
| 24                                                          | Tamil Nadu                                                  |                                                             |                                                             |                                                             |                                                             |                                                             |
| 25                                                          | Telangana                                                   |                                                             |                                                             |                                                             |                                                             |                                                             |
| 26                                                          | Tripura                                                     |                                                             |                                                             |                                                             |                                                             |                                                             |
| 27                                                          | Uttar Pradesh                                               | 7                                                           | 4                                                           | 3                                                           | 1                                                           | 2                                                           |
| 28                                                          | Uttarakhand                                                 |                                                             |                                                             |                                                             |                                                             |                                                             |
| 29                                                          | West Bengal                                                 | 2                                                           | 1                                                           | 1                                                           | 0                                                           | 1                                                           |
| Total                                                       | Total                                                       | 31                                                          | 21                                                          | 10                                                          | 3                                                           | 7                                                           |