Lok Sabha Question No. 2025 (UNSTARRED), answered on 2020-03-03
Subject: Citizen Centric Services
Ministry: HOME AFFAIRS
Asked by: Navneet Ravi Rana

## GOVERNMENT OF INDIA MINISTRY OF HOME AFFAIRS

## LOK SABHA UNSTARRED QUESTION NO. 2025

TO BE ANSWERED ON THE 03 RD  MARCH, 2020/ PHALGUNA 13, 1941 (SAKA) CITIZEN CENTRIC SERVICES

2025. SHRIMATI NAVNEET RAVI RANA:

Will the Minister of HOME AFFAIRS be pleased to state:

- (a)  whether  the  Government  has  launched  various  police-related  citizen centric services on the Crime and Criminal Tracking Network and Systems (CCTNS) platform;
- (b) if so, the details thereof along with its aims and objectives;
- (c)  whether the Government has made any efforts to popularize the said services  throughout  the  country  including  the  rural  areas  and  if  so  the details thereof;
- (d)  the  total number of Cyber Tipline Reports that have been received so far, State/UT-wise; and
- (e) the action taken by the Government in this regard so far?

## ANSWER

MINISTER OF STATE IN THE MINISTRY OF HOME AFFAIRS (SHRI G. KISHAN REDDY)

(a) & (b): States/ Union Territories have launched respective State Citizen Portals under Crime and Criminal Tracking Network and Systems (CCTNS). These portals provide citizen centric police services, including online filing of  complaints,  obtaining  status  of  complaints,  obtaining  copies  of  FIRs, viewing  details  of  arrested  persons/ wanted criminals, viewing details of

## L.S.US.Q.NO.2025 FOR 03.03.2020

missing person/ unidentified  dead  bodies, viewing details of stolen/ recovered  vehicles  and  other  property,  download  of  forms,  request  for antecedent  verification  and  request  for  issue  of  various  No  Objection

(c): 'Police'  and  'Public  Order'  are  State  subjects  under  the  Seventh Schedule  to  the  Constitution  of  India.  Steps  taken  by  the  States/  Union Territories  to  popularize  the  State  Citizen  Portals  are  not  maintained

(d) & (e): As  per  available  information,  a  total  of  25809  Cyber  Tipline Reports  have  been  received  and  these  have  been  sent  to  respective States/ Union Territories for taking further action. Details of total number of  Cyber  Tipline  Reports  shared  with  States/  Union  Territories  are  at

## *******

Certificates (NoC) from police. centrally. Annexure.

( Source: NCRB )

## ANNEXURE L.S.US.Q.NO.2025 FOR 03.03.2020

Statement  referred  to  in  regard  to  the  reply  to  part  (d)&(e)  of  the  Lok  Sabha Question No. 2025 for 03.03.2020

(From: 26.04.2019 to 21.02.2020)

| S.No.             | State/ UT                           | Cyber Tipline Reports Shared by NCRB   |
|-------------------|-------------------------------------|----------------------------------------|
| States            | States                              | States                                 |
| 1.                | Andhra Pradesh                      | 80                                     |
| 2.                | Arunachal Pradesh                   | 1                                      |
| 3.                | Assam                               | 701                                    |
| 4.                | Bihar                               | 1143                                   |
| 5.                | Chhattisgarh                        | 112                                    |
| 6.                | Gujarat                             | 1900                                   |
| 7.                | Goa                                 | 6                                      |
| 8.                | Haryana                             | 1064                                   |
| 9.                | Himachal Pradesh                    | 274                                    |
| 10.               | Jharkhand                           | 109                                    |
| 11.               | Karnataka                           | 979                                    |
| 12.               | Kerala                              | 590                                    |
| 13.               | Madhya Pradesh                      | 1004                                   |
| 14.               | Maharashtra                         | 2083                                   |
| 15.               | Meghalaya                           | 7                                      |
| 16.               | Manipur                             | 279                                    |
| 17.               | Mizoram                             | 28                                     |
| 18.               | Nagaland                            | 9                                      |
| 19.               | Odisha                              | 397                                    |
| 20.               | Punjab                              | 1118                                   |
| 21.               | Rajasthan                           | 1780                                   |
| 22.               | Sikkim                              | 63                                     |
| 23.               | Tamil Nadu                          | 845                                    |
| 24.               | Telangana                           | 612                                    |
| 25.               | Tripura                             | 6                                      |
| 26.               | Uttarakhand                         | 129                                    |
| 27.               | Uttar Pradesh                       | 1811                                   |
| 28.               | West Bengal                         | 3993                                   |
| Union Territories | Union Territories                   | Union Territories                      |
| 29.               | Andaman & Nicobar Islands           | 4                                      |
| 30.               | Chandigarh                          | 135                                    |
| 31.               | Delhi                               | 4211                                   |
| 32.               | Daman and Diu                       | 13                                     |
| 33.               | Dadra & Nagar Haveli                | NA                                     |
| 34.               | UT of Jammu & Kashmir &UT of Ladakh | 311                                    |
| 35.               | Lakshadweep                         | NA                                     |
| 36.               | Puducherry                          | 12                                     |
| Total 25809       | Total 25809                         | Total 25809                            |