Lok Sabha Question No. 3455 (UNSTARRED), answered on 2019-12-10
Subject: Integrated Emergency Communication and Response System
Ministry: HOME AFFAIRS
Asked by: Ratansinh Magansinh Rathod, Shrirang Appa Barne, Heena Vijaykumar Gavit, Sanjay Jaiswal, Vinayak Bhaurao Raut, A.K.P. Chinraj

## GOVERNMENT OF INDIA MINISTRY OF HOME AFFAIRS

## LOK SABHA UNSTARRED QUESTION NO. 3455

TO BE ANSWERED ON THE 10 th  DECEMBER, 2019/ AGRAHAYANA 19, 1941 (SAKA)

INTEGRATED EMERGENCY COMMUNICATION AND RESPONSE SYSTEM

3455.

SHRI RATANSINH MAGANSINH RATHOD:

SHRI SHRIRANG APPA BARNE:

DR. HEENA GAVIT:

DR. SANJAY JAISWAL:

SHRI VINAYAK RAUT:

SHRI A.K.P. CHINRAJ:

Will the Minister of HOME AFFAIRS be pleased to state:

- (a)  the status of implementation of the Integrated Emergency Communication & Response System along with the details of achievement since its inception;
- (b) the types of emergency services that have been made available through single emergency number under this system;
- (c) whether the Government has taken any decision on universal number that will be assigned for the Integrated Emergency Communication & Response System in the country and if so, the details thereof;
- (d) the number of emergency calls attended using the single emergency number 112 during each of the last three years, year-wise;
- (e) whether the Government has made GPS and Panic buttons mandatory for all mobile phones and if so, the details thereof; and
- (f) whether the Government has taken any decision on/for having defined primary/ secondary  access  numbers  for  the  Integrated  Emergency  Communication  and Response  System,  if  so,  the  details  thereof  and  if  not,  the  time  by  which  a decision in the matter is likely to be taken?

## ANSWER

MINISTER OF STATE IN THE MINISTRY OF HOME AFFAIRS (SHRI G. KISHAN REDDY)

(a) and (b): Ministry of Home Affairs is implementing Emergency Response Support  System  (ERSS)   project  through  States/Union  Territories.   ERSS

## LS.US.Q.NO. 3455 FOR 10.12.2019

seeks to enable a pan-India, single, internationally recognized number i.e. 112  based  emergency  response  mechanism  for  various  emergencies, including  police,  medical  and  fire,  with  computer-aided  dispatch  of  field resources.  112  service  is  accessible  through  call,  SMS,  e-mail,  panic button and a 112 India mobile app. ERSS has been operationalized by 27 States/UTs in the country.

- (c): Government has approved 112 as the single emergency number.
- (d): 'Police'  and  'Public  Order'  are  State  subjects  under  the  Seventh Schedule  to  the  Constitution  of  India.  The  States  are  responsible  for maintaining  law  and  order,  protecting  life  and  property  of  the  citizens  in their  respective  jurisdictions.    Details  about  the  number  of  112  calls attended are not maintained centrally.
- (e)  and  (f):    Government  has  made  it  mandatory  for  provision  of  panic button in new mobile phone hand-sets sold in the country with effect from 1stMarch, 2017; and provision of Global Positioning System (GPS) in new smart  phones  sold  in  the  country  with  effect  from  1 st   January  2018.  The existing emergency numbers, like 100, 101, 102, 108 etc will be treated as secondary numbers.

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