Lok Sabha Question No. 2945 (UNSTARRED), answered on 2018-08-03
Subject: Childline Helpline
Ministry: WOMEN AND CHILD DEVELOPMENT
Asked by: PRALHAD VENKATESH JOSHI, ANJU BALA, Tejpratap Singh,Yadav

## GOVERNMENT OF INDIA MINISTRY OF WOMEN AND CHILD DEVELOPMENT

## LOK SABHA UNSTARRED QUESTION NO.2945

TO BE ANSWERED ON 03.08.2018

## CHILDLINE HELPLINE

- 2945:    SHRI PRALHAD JOSHI: SHRIMATI ANJU BALA: SHRI TEJ PRATAP SINGH YADAV:

Will the Minister of WOMEN AND CHILD DEVELOPMENT be pleased to state:

- (a) the salient features and objectives of Childline Helpline service set up by the Government for children in distress;
- (b) whether the Government has expanded helpline to more locations in the country and if so, the details thereof, State/ UT-wise;
- (c) the number of calls received by the helpline during each of the last three years and the current year, State/UT-wise;
- (d) whether the Ministry has signed any agreement  with the Ministry of Railways to rescue and rehabilitate runaway, kidnapped and trafficked children and if so, details thereof and children rescued so far; and
- (e) the other steps taken by the Government to empower and protect women and children in the country?

## ANSWER

## MINISTER OF STATE IN THE MINISTRY OF WOMEN AND CHILD DEVELOPMENT (DR. VIRENDRA KUMAR)

- (a) :  The  Government  of  India  has  enacted  the  Juvenile  Justice  (Care  and  Protection  of Children)  Act,  2015,  (JJ  Act).  The  Ministry  is  implementing  a  Centrally  Sponsored Scheme  'Child  Protection  Services',  under  the  umbrella  scheme  of  Integrated  Child Development  Scheme,  to  provide  Institutional  and  Non-institutional  safety  net  for vulnerable children as envisaged under the JJ Act. The scheme supports 24x7 outreach helpline service for children in distress. This service is available through a dedicated toll free number, 1098 which can be accessed by children in crisis or by adults on their behalf from any place in the geographical location of India.  The outreach service is presently executed through a mother NGO namely, Childline India Foundation, Mumbai which has partners  (City/District  level  Advisory  Board,  Nodal  Organisation  (Urban  and  Rural), Collaborative Organisation (Urban and Rural) and District Sub-Centre(s) (Rural). Under CPS, there is a provision of Regional Resource Centres (RRC) and there are four RRC located in New Delhi, Kolkata, Mumbai and Chennai. The program teams of these RRC monitor and evaluate the service of partners at the District level.
- (b) :  The  number  of  Childline  Services  existing  in  the  country,  State/UT-wise  is  at Annexure-I.
- (c) :  The number of calls reported during each of the last three years and the current year, State/UT-wise is at Annexure-II.
- (d) : The Ministry of Women and Child Development and Ministry of Railways have jointly taken an initiative to ensure the care and protection, security and well being of run away, unaccompanied and trafficked children who may come in contact with Railway. In order to address the issue a Standard Operating Procedure was formulated in March, 2015 and a Memorandum of Understanding signed between Ministry of Railway and Ministry of Women and Child Development on 19 th May, 2015. Towards implementation of above SOP, one of the operative instructions was to set up Child Help Desk at selective Railway Stations. Accordingly, Child Help Desk has been set up and functional at 76 Railways Stations  up  to  30.06.2018.  A  total  of  45,067  children  have  been  assisted  by  this  Help Desk since inception till 30 th June, 2018.
- (e) : Central Govt is executing a scheme namely ICPS (now 'Child protection Services') for providing  financial  assistance  to  State  Governments/UT  Administrations,  on  sharing pattern,  for  execution  of  the  Act  and  with  the  objective  to  create  a  safe  and  secure environment for overall development of children in need of care and protection, including orphan/destitute/neglected/abandoned/surrendered etc. These include placement in Children Homes if there is no family to look after the said child, or sponsorship support if the  child  is  living  with  family  (financial  support  for  education)  to  ensure  that  their education can continue in an undisturbed manner.  Once placed in a children's home the said  child  would  receive  multiple  kinds  of  care  and  support  including  food,  education, medical  attention,  vocational  training,  counseling  etc  so  that  despite  their  disturbed family circumstances they can continue to develop to their full potential.

The  Ministry  of  Women  and  Child  Development  is  implementing  the  Swadhar Greh Scheme which targets the women victims of unfortunate circumstances who are in need  of  institutional  support  for  rehabilitation  so  that  they  could  lead  their  life  with dignity.  The  Scheme  envisages  providing  shelter,  food,  clothing  and  health  as  well  as economic  and  social  security  for  the  women  victims  of  difficult  circumstances  which includes widows, destitute women and aged women.

**********

Annexure referred to in reply to part (b) of the Lok Sabha Un-Starred Question No.2945 for answer  on  03.08.2018  raised  by  Shri  Pralhad  Joshi,  Shrimati  Anju  Bala  &  Shri  Tej  Pratap Singh Yadav regarding 'Childline Helpline'.

State/UT-wise details of number of Childline Services existing in the country as on date is as follows:

| Number of CHILDLINE Districts/ Cities as on 30th July,2018   | Number of CHILDLINE Districts/ Cities as on 30th July,2018   | Number of CHILDLINE Districts/ Cities as on 30th July,2018   |
|--------------------------------------------------------------|--------------------------------------------------------------|--------------------------------------------------------------|
| Sr No                                                        | State/Union territory                                        | Number of Districts/cities                                   |
| 1                                                            | Andaman (UT)                                                 | 1                                                            |
| 2                                                            | Andhra Pradesh                                               | 13                                                           |
| 3                                                            | Arunachal Pradesh                                            | 1                                                            |
| 4                                                            | Assam                                                        | 11                                                           |
| 5                                                            | Bihar                                                        | 21                                                           |
| 6                                                            | Chandigarh (UT)                                              | 1                                                            |
| 7                                                            | Chattisgarh                                                  | 15                                                           |
| 8                                                            | Dadra &Nagar Haveli (UT)                                     | 1                                                            |
| 9                                                            | Delhi                                                        | 11                                                           |
| 10                                                           | Goa                                                          | 1                                                            |
| 11                                                           | Gujarat                                                      | 25                                                           |
| 12                                                           | Haryana                                                      | 12                                                           |
| 13                                                           | Himachal Pradesh                                             | 7                                                            |
| 14                                                           | Jammu &Kashmir                                               | 8                                                            |
| 15                                                           | Jharkhand                                                    | 15                                                           |
| 16                                                           | Lakshadweep (UT)                                             | 1                                                            |
| 17                                                           | Karnataka                                                    | 29                                                           |
| 18                                                           | Kerala                                                       | 14                                                           |
| 19                                                           | Madhya Pradesh                                               | 40                                                           |
| 20                                                           | Maharashtra                                                  | 28                                                           |
| 21                                                           | Manipur                                                      | 5                                                            |
| 22                                                           | Meghalya                                                     | 5                                                            |
| 23                                                           | Mizoram                                                      | 2                                                            |
| 24                                                           | Nagaland                                                     | 3                                                            |
| 25                                                           | Odisha                                                       | 21                                                           |
| 26                                                           | Puducherry (UT)                                              | 4                                                            |
| 27                                                           | Punjab                                                       | 13                                                           |
| 28                                                           | Rajasthan                                                    | 25                                                           |
| 29                                                           | Sikkim                                                       | 2                                                            |
| 30                                                           | Tamilnadu                                                    | 32                                                           |
| 31                                                           | Telangana                                                    | 14                                                           |
| 32                                                           | Tripura                                                      | 7                                                            |
| 33                                                           | Uttar Pradesh                                                | 40                                                           |
| 34                                                           | Uttarakhand                                                  | 9                                                            |
| 35                                                           | West Bengal                                                  | 19                                                           |
| Total                                                        | Total                                                        | 456                                                          |

Annexure referred to in reply to part (c) of the Lok Sabha Un-Starred Question No.2945 for answer  on  03.08.2018  raised  by  Shri  Pralhad  Joshi,  Shrimati  Anju  Bala  &  Shri  Tej  Pratap Singh Yadav regarding 'Childline Helpline'.

## State/UT-wise details of number of calls reported during each of the last three years and the current year as on date is as follows:

| NO. of Calls received at CHILDLINE (1098)   | NO. of Calls received at CHILDLINE (1098)   | NO. of Calls received at CHILDLINE (1098)   | NO. of Calls received at CHILDLINE (1098)   | NO. of Calls received at CHILDLINE (1098)   | NO. of Calls received at CHILDLINE (1098)   |
|---------------------------------------------|---------------------------------------------|---------------------------------------------|---------------------------------------------|---------------------------------------------|---------------------------------------------|
| Sr. No.                                     | State/ UTs                                  | 2015-16                                     | 2016-17                                     | 2017-18                                     | 2018-19                                     |
| 1                                           | Uttar Pradesh                               | 1387643                                     | 558161                                      | 2904317                                     | 745922                                      |
| 2                                           | Rajasthan                                   | 425871                                      | 83199                                       | 287070                                      | 108771                                      |
| 3                                           | Punjab                                      | 307179                                      | 69007                                       | 118030                                      | 49411                                       |
| 4                                           | Himachal Pradesh                            | 157069                                      | 22125                                       | 115769                                      | 42661                                       |
| 5                                           | Haryana                                     | 107761                                      | 42148                                       | 139205                                      | 52623                                       |
| 6                                           | Jammu &Kashmir                              | 30393                                       | 9577                                        | 32422                                       | 9763                                        |
| 7                                           | Uttarakhand                                 | 9051                                        | 32494                                       | 73213                                       | 19985                                       |
| 8                                           | Chandigarh                                  | 4300                                        | 16607                                       | 14180                                       | 4883                                        |
| 9                                           | Delhi                                       | 119787                                      | 744096                                      | 566332                                      | 212856                                      |
| 10                                          | West Bengal                                 | 541699                                      | 150457                                      | 532640                                      | 212406                                      |
| 11                                          | Odisha                                      | 108535                                      | 47335                                       | 91432                                       | 31039                                       |
| 12                                          | Bihar                                       | 604717                                      | 82156                                       | 979782                                      | 336825                                      |
| 13                                          | Jharkhand                                   | 16947                                       | 14874                                       | 42449                                       | 23169                                       |
| 14                                          | Chhattisgarh                                | 49676                                       | 27509                                       | 42046                                       | 19004                                       |
| 15                                          | Tripura                                     | 15963                                       | 7121                                        | 2498                                        | 1454                                        |
| 16                                          | Assam                                       | 60171                                       | 12025                                       | 47915                                       | 20624                                       |
| 17                                          | Meghalaya                                   | 3221                                        | 3628                                        | 1232                                        | 630                                         |
| 18                                          | Manipur                                     | 2056                                        | 1737                                        | 1011                                        | 725                                         |
| 19                                          | Mizoram                                     | 1134                                        | 1136                                        | 557                                         | 482                                         |
| 20                                          | Arunachal Pradesh                           | 4378                                        | 1823                                        | 2972                                        | 630                                         |
| 21                                          | Nagaland                                    | 5569                                        | 1809                                        | 904                                         | 551                                         |
| 22                                          | Sikkim                                      | 444                                         | 1157                                        | 899                                         | 362                                         |
| 23                                          | Andaman &Nicobar                            | 3818                                        | 1548                                        | 2147                                        | 616                                         |
| 24                                          | Tamil Nadu                                  | 300889                                      | 133999                                      | 373883                                      | 107017                                      |
| 25                                          | Andhra Pradesh                              | 428375                                      | 43968                                       | 713145                                      | 175706                                      |
| 26                                          | Telangana                                   | 16792                                       | 29249                                       | 23896                                       | 4813                                        |
| 27                                          | Karnataka                                   | 1095696                                     | 106649                                      | 744307                                      | 184740                                      |
| 28                                          | Kerala                                      | 89007                                       | 41070                                       | 120975                                      | 42610                                       |
| 29                                          | Puducherry                                  | 2186                                        | 3398                                        | 3214                                        | 1040                                        |
| 30                                          | Lakshadweep                                 | 0                                           | 135                                         | 207                                         | 124                                         |
| 31                                          | Maharashtra                                 | 581388                                      | 633894                                      | 1529205                                     | 394224                                      |
| 32                                          | Madhya Pradesh                              | 354868                                      | 230246                                      | 1050372                                     | 205478                                      |
| 33                                          | Gujarat                                     | 217527                                      | 96490                                       | 432231                                      | 94729                                       |
| 34                                          | Goa                                         | 2934                                        | 11727                                       | 15228                                       | 1764                                        |
| 35                                          | Dadra &Nagar Haveli                         | 1319                                        | 3327                                        | 11520                                       | 425                                         |
| 36                                          | Mobile                                      | 145493                                      | 10211387                                    | 542545                                      | 76843                                       |
|                                             | Total                                       | 7203856                                     | 13477268                                    | 11559750                                    | 3184905                                     |