Lok Sabha Question No. 2340 (UNSTARRED), answered on 2018-08-01
Subject: Enrolling Agencies for UIDAI
Ministry: ELECTRONICS AND INFORMATION TECHNOLOGY
Asked by: RABINDRA KUMAR JENA

## GOVERNMENT OF INDIA MINISTRY OF ELECTRONICS AND INFORMATION TECHNOLOGY

## LOK SABHA

## UNSTARRED QUESTION NO. 2340

TO BE ANSWERED ON 01.08.2018

## ENROLLING AGENCIES FOR UIDAI

## 2340.   SHRI RABINDRA KUMAR JENA:

Will the Minister of ELECTRONICS AND INFORMATION TECHNOLOGY be pleased to state:

- (a)        the  number  of  enrolling  agencies/  registrars  which  UIDAI  has  appointed  for  the purposes of collecting information required to issue Aadhaar numbers;
- (b)     the list of registrars/enrolling authorities whose services the UIDAI has suspended or whose services have otherwise been terminated since September, 2010;
- (c)     whether any reasons for the termination of their services have been recorded by the UIDAI, if so, the details thereof and if not, the reasons therefor;
- (d)      the number of complaints the UIDAI has received against enrolling agencies/registrars till date; and
- (e)      whether UIDAI has a list of all the complaints received along with the action taken on each case, if so, the details thereof and if not, the reasons for not maintaining such a list?

## ANSWER

## MINISTER OF STATE FOR  ELECTRONICS AND INFORMATION TECHNOLOGY (SHRI S. S. AHLUWALIA)

(a): Unique Identification  Authority  of  India ( UIDAI) has appointed 212 Registrars as per provisions  of  Regulation  21  of      Aadhaar  (Enrolment  &  Update)  Regulations,  2016.  The registrars have engaged 667 enrolling agencies for carrying out Aadhaar enrolment/ updation services.

(b)  and  (c): The  list  of  Registrars/  Enrolling  agencies  whose  services  were  suspended  / terminated is at Annexure.

The reasons for suspending the enrolment operations / not extending the MoU/ not extending the  empanelment are violations of UIDAI processes/ non-adherence to security provisions/ non compliance to Aadhaar Act, 2016 and the Regulations framed thereunder.

(d)  and  (e): As  per  provisions  contained  under  Regulation  32  of  Aadhaar  (Enrolment  and Updation)  Regulations)  2016,  UIDAI  has  set  up  contact  centres  for  grievance/  complaint redressal accessible to residents through toll free numbers and emails.  On an average, more than 2 lakhs calls and e-mails are received everyday pertaining to general queries of Aadhaar generation status, enrolment, updation issues etc., most of which are resolved during the call itself.    Remaining  complaints  /  grievances  are  resolved  as  per  existing  mechanism.  Issues related to Registrars and Enrolling agencies are largely information seeking.

## Annexure

| Sl   | Name of Registrar                                                   |
|------|---------------------------------------------------------------------|
| 1    | CSC e-Governance                                                    |
| 2    | National Co-operative consumers Federation of India Limited ( NCCF) |
| Sl   | Name of Enrolling agency                                            |
| 1    | M/s Madras Security Printer                                         |
| 2    | M/s 4-G Identity solutions                                          |
| 3    | M/s Infrastructure Leasing and Financial Services Ltd. (IL &FS)     |
| 4    | M/s e-centric solutions                                             |
| 5.   | M/s Multiwave Innovations Pvt Ltd.                                  |
| 6    | M/s Alankit Assignment Limited                                      |
| 7    | M/s Krishnauram Shiksha Evam Jan Kalyan Samiti                      |
| 8    | M/s Amar Constructions                                              |
| 9    | M/s Vedavaag Systems Limited                                        |
| 10   | M/s Calance Software Pvt. Limited                                   |
| 11   | M/s Conatus Infocom Pvt Limited                                     |
| 12   | M/s Prakash Computer Services                                       |
| 13   | M/s Shri Ramraja Sarkar Lok Kalyan Trust                            |
| 14   | M/s Synapses Solutions                                              |

| 15   | M/s Estex Telecom Pvt. Ltd.   |
|------|-------------------------------|

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