Lok Sabha Question No. 3727 (UNSTARRED), answered on 2017-03-24
Subject: Mobile Banking Services
Ministry: FINANCE
Asked by: RAJU ALIAS DEVAPPA ANNA SHETTI

## GOVERNMENT OF INDIA MINISTRY OF FINANCE DEPARTMENT OF FINANCIAL SERVICES

## LOK SABHA UNSTARRED QUESTION 3727

TO BE ANSWERED ON MARCH; 2017 (FRIDAYJCHAITRA 3, 1939 (SAKA) 24th

## Mobile Banking Services

## 3727 . SHRI RAJU SHETTY:

Will the Minister of FINANCE be pleased to state:

- (a) the details of the publiclprivate sector banks providing mobile banking services in the country including the number of customers presently using the said facility;
- (b) whether banks propose to launch their mobile banking application in Marathi and other regional languages of the country;
- if the details thereof including the steps taken/being taken by the Government in this regard; and SO,
- (d) the manner in which the mobile banking services are being made user friendly by the Government?

## Answer The Minister of State in the Ministry of Finance

## (SHRI SANTOSH KUMAR GANGWAR)

(a) to (c) Details of public sector banks and 13 banks providing mobile banking services are at Annex National  Unified USSD Platform based mobile banking services are currently offered by 43 leading banks and all GSM- based telecom service providers, and can be accessed in 12 different languages, including Hindi, English and Marathi.

- (d) Reserve Bank of India has issued draft guidelines for interoperability of wallets

*****

## In response to Lok Sabha\_starred question no 10053

| Bank                                | Number of customers using mobile banking_   | Languages offered by the mobile banking app of the bank                                                                                              |
|-------------------------------------|---------------------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------|
| 1 Allahabad Bank                    |                                             | Hindi,English                                                                                                                                        |
| 2  Andhra Bank                      | 4,02,020                                    | English                                                                                                                                              |
| 3 Axis Bank                         | 31,26,987                                   | English                                                                                                                                              |
| 4Bank of Baroda                     | 9,50,114                                    | EnglishHindi,_Gujarati_                                                                                                                              |
| 5 Bank of India                     | 6,49,847                                    | This includes unstructured supplementary services data (USSD) which is a multilingual application offered in 12 applications are offered in English: |
| 6]Bank of Maharashtra               | 2,93,391                                    | English                                                                                                                                              |
| Bhartiya Mahila Bank                | 3,201                                       | English,_Hindi                                                                                                                                       |
| 8/Canara Bank                       | 5,42,845                                    | Hindi,_English                                                                                                                                       |
| glcentral Bank of India_            | 6,01,197                                    | Hindi,_English                                                                                                                                       |
| 10] City Union Bank Limited         | 9,45,278                                    | English                                                                                                                                              |
| 11 Corporation Bank                 | 20,89,979                                   | English                                                                                                                                              |
| 12 Dena Bank                        | 2,08,497                                    | English                                                                                                                                              |
| 13 Federal Bank                     | 4,05,299                                    | English,Hindi,_Malayalam                                                                                                                             |
| 14 HDFC Bank                        | 67,27,600                                   | Hindi,English                                                                                                                                        |
|                                     | 70,99,736                                   | English, Hindi, Marathi, Gujarati, Oriya, Punjabi, Malayalam, Assamese                                                                               |
| 16 IDBI Bank                        | 1,03,396                                    | English                                                                                                                                              |
| 17/Indian Bank                      |                                             | English,_Hindi,_Tamil                                                                                                                                |
| 18lndian Overseas Bank              | 96,869                                      | Hindi,English                                                                                                                                        |
| 19 Induslnd Bank                    | 5,40,924                                    | English                                                                                                                                              |
|                                     | 50,609                                      | English                                                                                                                                              |
| 21Karur_Vaisya Bank                 | 1,92,258                                    | English_                                                                                                                                             |
| 22/Kotak Mahindra Bank              | 13,13,800                                   | English                                                                                                                                              |
| 23 Lakshmi Vilas Bank               | 80,799                                      | Tamil, English, Hindi, Telugu, Kannada                                                                                                               |
| 24 oriental Bank of Commerce        | 1,01,324                                    | English                                                                                                                                              |
| 25]Punjab and Sindh Bank            | 48,748                                      | English,Hindi                                                                                                                                        |
| 26 Punjab National Bank             | 55,32,673                                   |                                                                                                                                                      |
|                                     | 51,158                                      | English_                                                                                                                                             |
| 28lsouth Indian Bank                | 4,90,000                                    | English                                                                                                                                              |
| 29 state Bank of Bikaner and Jaipur |                                             |                                                                                                                                                      |
| 3o state Bank of Hyderabad          | 1,70,565                                    | English and Hindi                                                                                                                                    |
| 31 state Bank of India _            | 39,31,786                                   | Hindi,_English                                                                                                                                       |
| 32 State Bank of Mysore             | 1,60,325                                    | English                                                                                                                                              |
|                                     | 1,27,679                                    | English                                                                                                                                              |
| 34 State Bank of Travancore         | 89,633                                      | English                                                                                                                                              |
|                                     | 5,82,560                                    | English,Hindi                                                                                                                                        |
|                                     | 5,29,171                                    | Hindi, English, Telugu, Malayalam, Guajarati, Marathi, Bangla, Tamil; Kannada, Assamese, Oriya,                                                      |
| 36/UCO Bank                         |                                             | Punjabi                                                                                                                                              |
| 37 Union Bank of India              |                                             |                                                                                                                                                      |
| 38]United Bank of India_            | 84,708                                      |                                                                                                                                                      |
| 39 vijaya Bank                      | 12,91,530                                   | English,_Hindi                                                                                                                                       |
| 40 Yes Bank                         | 95,799                                      | English                                                                                                                                              |
| Total                               | 413,20,640                                  |                                                                                                                                                      |

Sources: Banks