Lok Sabha Question No. 3517 (UNSTARRED), answered on 2017-03-23
Subject: Facilities for Differently Abled Persons at Airports
Ministry: CIVIL AVIATION
Asked by: K. C. VENUGOPAL

## GOVERNMENT  OF INDIA

## LOK SABHA L\STARRED oUESTIoN NO. : J5'17

## UINISTRY  OF CIVIL AVIATION

(To he answcred  on the 23ro \'lsrch 20t 7)

## FACILITIES  FOR Dli'FER0\TLY ,TBLED PIIRSONS  AT AIRPORTS

3517.

SHRI K.C. VENUGOP-AI,

Witl th€  Minister of CIVIL  AVIATION orru fdfrmor rdl be pleased  to state:-

- (a)  whether  the Governnrent  proposes  to provide  dignified  treatment during  air tr.vels to persons with disrbility,  if so, the details thereof;
- (b) wheiler  the Government is making any consultstion with Depsrtment  of Disability Affairs  to atandrrdize equipmcnts  snd infrastructural facilities  for persons  with disabilities;
- (c) ifso, the details thercof; ii;  whetler  ttre Covernment is ready to impl€ment  a permanent  mechanism for grievrtrce redressal of oersons with dissbilities at airDort!l ,nd
- fe)  ifso, the details  thereof rndihe stcps taken by thc Government  in this regard?

ANSWER

J{inister  of Strte in the Ministry  of  CML AVIATIoN dFIT fufldrol Jiil.iq d wu rfi

(Shri  Javant Sinho)

(a): Directorate Oe erol of Civil Aviation  (DCCA)  has issued Civil AvirtionXequirements.Section 3 Air -l ransport  Selies  'M'  pa!'t -I on carriag. by .{,ir-Persons  with Mobilit-Y  and /or per-sons with rtdutcd mobility.  This CAR  tays down regulationifor  carrirge ofpersors  with disabiliti€s  arld reduced  mobilit) t,y air in ordcr to plotect them a-gainst  an1 form of discrimination lnd to ensurc thatlhey-receive  all possible  assistanee'during  their t;0vel.  Tlie facilities  like lift, ramps,  loilets and wheel chairs ctc. are being  provided at Airporis Authority  of lndia  (AAI) managed  sirports to all persons with disability to .nsure dignitied  treatm.nt  during thcir air travtl

(b) & (C): Undcr the Accessible lndia Campaign,  AAI is providing  additional  facilities fordignilicd trcatment to air passengers  such as Braille  signs in litts along with oratory  signals, toiletsfor  differcntly abled (Divyang Pcrsonsj, rantps at level differince locations.  The airport operators have also cnsurc that thr rsiistive  devices  beirg  us€d  to asslst  a disattled passengcrs  are as per the standard  set by Ministry of Social Justice and Empowermerrt.

(d)  &  (e) : The Public Grievance Redrcssal System  is already in plsce.t  all thc airports acioss India. The present system  is available for public at largc, the :rir passengers  !nd as well rs all the airport utlrs etc. ind does not discriminate between  differetrt categories.  Public Crievance Oflicers are posted  at each airport undcr the rontrol ofRegionsl Hcad  Quarters  for handling day-to-d8y  complaints  and for inrprovemert  and monitoring,  Al[ the grievances are monitored  and resolved  through redrcssal mechanisms  such as (i) CPGRAMS-Centralizcd Public  Grlevance Redress and Monitoring  Systcm (Web Portrl) (ii) Air Sewa Portal  - it is a \reb based portal and an App also, which scrves as a single wlndow solution for conrplalnts  failing  under the ambit of Ministry of Civil Avirtion and its Departments. (iii) lnternal set up of moritoring/r€solving complaints/grievances  such as conlplaints & suggestion boxes, complaint  registcr / book, PC Officer  Email lD.