Lok Sabha Question No. 3572 (UNSTARRED), answered on 2017-03-23
Subject: Complaints through Garv App
Ministry: POWER
Asked by: RANJEET RANJAN, RAJESH RANJAN  (PAPPU  YADAV)

## GOVERNMENT OF INDIA MINISTRY OF POWER

## LOK SABHA UNSTARRED QUESTION NO.3572 TO BE ANSWERED ON 23.03.2017

## COMPLAINTS THROUGH GARV APP

†3572.  SHRIMATI RANJEET RANJAN: SHRI RAJESH RANJAN:

Will the Minister of POWER be pleased to state:

- (a) whether  the  houses  in  rural  areas,  which  have  been  connected  to  the power grid  but  are  not  getting  electricity,  can  approach  the  Central  and  State level officials with their complaints through the Garv app even though they do not have internet facility and if so, the details thereof;
- (b) the number of complaints received by the Government through the Garv app along with the action taken thereon during the last one year, State/UT-wise; and
- (c) the amount of expenditure incurred under the Grameen Vidyutikaran Yojana so far, State/UT-wise?

## A N S W E R

THE MINISTER OF STATE (INDEPENDENT CHARGE) FOR POWER, COAL, NEW & RENEWABLE ENERGY AND MINES

( SHRI  PIYUSH GOYAL )

(a) & (b) : A grievance redressal platform feature called 'SAMVAAD' is available in the GARV App, wherein the citizen can share their feedback/queries, highlight their  concerns  regarding  rural  electrification  to  the  concerned  Superintending Engineer (SE).  Internet connectivity is essential for 'SAMVAAD'.

The  State-wise  complaints  received  through  the  GARV  app,  up  to 28.02.2017, and action taken by the State Discoms, are given at Annexure-I.

- (c) : State-wise  funds  released  under  Deendayal  Upadhyaya  Gram  Jyoti Yojana (DDUGJY) including the Rural Electrification (RE) component since 201415 is furnished at Annexure-II.

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ANNEXURE-I ANNEXURE REFERRED TO IN REPLY TO PARTS (a) & (b) OF UNSTARRED QUESTION NO. 3572 TO BE ANSWERED IN THE LOK SABHA ON 23.03.2017. *********** Status of grievances received on Garv App through 'SAMVAAD'

As on 28.02.2017

| Sl. No.   | Name of the State   |   Grievances received |   Action taken on no. of grievances |
|-----------|---------------------|-----------------------|-------------------------------------|
| 1         | Andhra Pradesh      |                     7 |                                   3 |
| 2         | Arunachal Pradesh   |                     2 |                                   0 |
| 3         | Assam               |                     5 |                                   1 |
| 4         | Bihar               |                    92 |                                   5 |
| 5         | Chhattisgarh        |                     3 |                                   0 |
| 6         | Gujarat             |                     3 |                                   1 |
| 7         | Haryana             |                    10 |                                   2 |
| 8         | Jammu & Kashmir     |                     4 |                                   0 |
| 9         | Jharkhand           |                     5 |                                   1 |
| 10        | Karnataka           |                     1 |                                   0 |
| 11        | Kerala              |                     5 |                                   5 |
| 12        | Madhya Pradesh      |                     8 |                                   0 |
| 13        | Maharashtra         |                     7 |                                   6 |
| 14        | Odisha              |                     5 |                                   0 |
| 15        | Rajasthan           |                    20 |                                  11 |
| 16        | Tamil Nadu          |                     2 |                                   0 |
| 17        | Telangana           |                     1 |                                   1 |
| 18        | Uttar Pradesh       |                    93 |                                   0 |
| 19        | Uttarakhand         |                     5 |                                   0 |
| 20        | West Bengal         |                     1 |                                   0 |
| Total     | Total               |                   279 |                                  36 |

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## ANNEXURE-II

ANNEXURE REFERRED TO IN REPLY TO PART (c) OF UNSTARRED QUESTION NO. 3572 TO BE ANSWERED IN THE LOK SABHA ON 23.03.2017.

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## State-wise fund released under DDUGJY including RE Component during the last three years

(Rs. in crores)

| Sl. No             | Name of State   | 2014-15 2015-16   | 2016-17 (upto 28.2.2017)   |
|--------------------|-----------------|-------------------|----------------------------|
| 1 Andhra Pradesh   | 1897            | 1962              | 7562                       |
| 2 Arunachal        | Pradesh 6034    | 3098              | 5335                       |
| 3 Assam            | 11462           | 33801             | 22545                      |
| 4                  | Bihar           | 148980 71022      | 124862                     |
| 5 Chhattisgarh     | 8111            | 24731             | 4273                       |
| 6 Gujarat          | 1236            | 5779              | 3100                       |
| 7 Himachal Pradesh |                 | 2835              |                            |
| 8 Jharkhand        | 942             |                   | 31296                      |
| 9 Karnataka        | 2596            | 3896              | 2833                       |
| 10 Kerala          | 1537            |                   | 7512                       |
| 11 Madhya Pradesh  | 35198           | 43483             | 22242                      |
| 12 Maharashtra     |                 | 4327              | 6964                       |
| 13 Manipur         | 8766            | 704               |                            |
| 14 Meghalaya       |                 |                   | 850                        |
| 15 Mizoram         |                 | 1860              | 96                         |
| 16 Nagaland        |                 | 4831              | 717                        |
| 17 Odisha          | 1553            | 51423             | 69367                      |
| 18 Rajasthan       |                 | 25252             | 19922                      |
| 19 Tamil Nadu      |                 | 8262              |                            |
| 20 Telangana       | 344             | 533               | 2333                       |
| 21 Tripura         | 4819            | 4938              | 3656                       |
| 22 Uttar Pradesh   | 112107          | 123766            | 63743                      |
| 23 Uttarakhand     |                 | 7121              |                            |
| 24 West Bengal     | 14503           | 30519             | 6172                       |

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