Lok Sabha Question No. 286 (STARRED), answered on 2016-12-06
Subject: Jago Grahak Jago
Ministry: CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION
Asked by: YERRAM VENKATA SUBBAREDDY

## Government of India Ministry of Consumer Affairs, Food and Public Distribution Department of Consumer Affairs

LOK SABHA STARRED QUESTION NO. *286 TO BE ANS WERED ON 6.12.2016

## JAGO GRAHAK JAGO

*286. SHRI Y.V. SUBBA REDDY:

Will the Minister of CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION

- the funds allocated for the "Jago Grahak Jago" campaign during the period 2012 to 2015-16;
- the steps being taken to increase the allocations under Grahak Jago programme for its effective implementation; and Jago
- the manner in which the   Government proposes to make the above   campaign/  slogan successful;
- SO, the reasons therefor and the corrective action taken in the matter?

## ANSWER

## THE MINISTER OF CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION (SHRI RAM VILAS PASWAN)

(a) to (d) :

A Statement is laid on the Table of the House.

## STATEMENT REFERRED IN REPLY TO PARTS (a) TO (d) OF LOK SABHA STARRED QUESTION NO.*286 FOR 6.12.2016 REGARDING JAGO GRAHAK JAGO.

## (a) The year wise funds allocated for the Grahak Jago' during the period 2012 to 2015-16 Jago

(in Rs. crores\_

| SNo_   | Years   |   BE. |    RE | Expenditure        |
|--------|---------|-------|-------|--------------------|
|        | 2012-13 |    89 | 58    | 66.46              |
| 2      | 2013-14 |    75 | 71    | 68.08              |
| 3      | 2014-15 |    75 | 76.47 | 71.0               |
| 4      | 2015-16 |    75 | 80    | 80.00 Provisional) |

- (b)& (c) The Jago Grahak Jago campaign is carried out through DAVP, Doordarshan, India   Radio, Lok Sabha TV etc\_ in Print, Electronic, Outdoor and  New &   innovative medium like Digital Cinema,  Websites and Twitter etc. Besides, funds are allocated to the States/Union Territories for spreading Consumer Awareness in their respective States/UTs at the local level in their regional language. Indian Institute of Mass Communication has been selected to carry out an impact assessment of Jago Grahak Jago and to suggest suitable strategies for making the campaign more effective in terms of content and reach:

are projected in the budget proposals. Further; the   department is also   carrying out with other departments cost sharing basis in order its outreach on one hand and maximize its funds availability on the other

- As per information received from National Consumer Disputes Redressal Commission (NCDRC) the total pendency in National Commission, State Commission and in District Fora since inception is 10.95%, 14.2% and 7.89% respectively. The number of cases filed and disposed of the last 2 years and this year upto 30.06.2016 in various Consumer Fora are as under:during

| S.No.   | CONSUMER FORA       | 2014   | 2014     | 2015     | 2015     | 2016   | 2016     |
|---------|---------------------|--------|----------|----------|----------|--------|----------|
| S.No.   | CONSUMER FORA       | Filed  | Disposed | Filed    | Disposed | Filed  | Disposed |
|         | National_Commission | 6806   | 6668     | 5943     | 7259     | 5808   | 4488     |
| 2       | State Commission    | 21882  | 16777    | 22781    | 13773    | 6894   | 4821     |
| 3       | District Forums     | 125062 | 111952   | 121270   | 128898   | 52233  | 51444    |
|         | TOTAL               |        | 435.397  | 1,49,994 | L49.930  | 64,935 | 60,753   |

The primary reasons for pendency in the Consumer Fora is due to deficiencies in manpower (including members) and infrastructure.

To address the problem; some State Commissions have constituted Additional Benches mainly to dispose of backlog of pending cases: The National Commission and some of the State Commissions as well as District Fora are adopting the process of holding Lok Adalats for speedy disposal of the cases  Further; in pursuance of the directions of the Hon"ble Supreme Court; & Supreme Court has   recently issued   directions on certain  manpower and functioning related matters of Consumer Fora.