Lok Sabha Question No. 642 (UNSTARRED), answered on 2016-11-18
Subject: ATM Security
Ministry: FINANCE
Asked by: SANJAY SHAMRAO DHOTRE, KUNWAR PUSHPENDRA SINGH CHANDEL, BHARTRUHARI MAHTAB, P. KARUNAKARAN, NANDI YELLAIAH, PINAKI MISRA, RAHUL RAMESH SHEWALE

## GOVERNMENT OF INDIA MINISTRY OF FINANCE DEPARTMENT OF FINANCIAL SERVICES

## LOK SABHA UNSTARRED QUESTION NO 642

TO BE ANSWERED ON THE 18 th  November, 2016 / Kartika 27, 1938(Saka)

## ATM SECURITY

## 642 . SHRI SANJAY DHOTRE:

SHRI KUNWAR PUSHPENDRA SINGH CHANDEL: SHRI BHARTRUHARI MAHTAB: SHRI P. KARUNAKARAN: SHRI NANDI YELLAIAH: SHRI PINAKI MISRA: SHRI RAHUL SHEWALE:

Will the Minister of FINANCE be pleased to state:

- (a) whether the Government has taken note of incidents of robbery and attack on customers in banks, cash vans and Automated Teller Machines (ATMs) in the recent  past  and  if  so,  the  number  of  such  incidents  reported  along  with  the amount  looted/involved  during  the  last  three  years  and  current  year,  Bankwise;
- (b) whether the public/private sector bank ATMs are provided adequate safety and security, including guards and if so, the details thereof;
- (c) whether  the  Government/Reserve  Bank  of  India(RBI)  has  prescribed  any guidelines for the safety and security of bank/ATM and if so, the details thereof; and
- (d) the stetps taken/being taken by the Government to strengthen the security of the banks/cash vans/ATMs in the country and the outcome thereof?

## ANSWER

## MINISTER OF STATE IN THE MINISTRY OF FINANCE (SHRI SANTOSH KUMAR GANGWAR)

(a): Information as received from Reserve Bank of India (RBI) regarding number of incidents of fraud, robbery, theft, dacoity & burglary etc. reported by banks in ATMs and branches etc. is annexed.

(b) to (d): RBI advises Banks from time to time to enhance security arrangements at their branches and ATMs, These include coverage of ATM sites by CCTVs and ensuring adequate training of security staff posted at ATMs, Banks have also been advised to review and strengthen the security arrangement in their branch I ATMs to deal with instance of robbery etc. and for dealing with risk perceptions emerging from such incidents.

- *******

## ANNEXURE

| Bank Wise - Incidents of Robbery, Theft, Dacoity & Burglary reported by banks Lakhs)   | Bank Wise - Incidents of Robbery, Theft, Dacoity & Burglary reported by banks Lakhs)   | Bank Wise - Incidents of Robbery, Theft, Dacoity & Burglary reported by banks Lakhs)   | Bank Wise - Incidents of Robbery, Theft, Dacoity & Burglary reported by banks Lakhs)   | Bank Wise - Incidents of Robbery, Theft, Dacoity & Burglary reported by banks Lakhs)   | Bank Wise - Incidents of Robbery, Theft, Dacoity & Burglary reported by banks Lakhs)   | Bank Wise - Incidents of Robbery, Theft, Dacoity & Burglary reported by banks Lakhs)   | Bank Wise - Incidents of Robbery, Theft, Dacoity & Burglary reported by banks Lakhs)   | Bank Wise - Incidents of Robbery, Theft, Dacoity & Burglary reported by banks Lakhs)   |
|----------------------------------------------------------------------------------------|----------------------------------------------------------------------------------------|----------------------------------------------------------------------------------------|----------------------------------------------------------------------------------------|----------------------------------------------------------------------------------------|----------------------------------------------------------------------------------------|----------------------------------------------------------------------------------------|----------------------------------------------------------------------------------------|----------------------------------------------------------------------------------------|
|                                                                                        | 2013-14                                                                                | 2013-14                                                                                | 2014-15                                                                                | 2014-15                                                                                | (Rs. In 2015-16                                                                        | (Rs. In 2015-16                                                                        | April - June 2016                                                                      | April - June 2016                                                                      |
| Bank Name                                                                              | Number of frauds                                                                       | Total Amount involved                                                                  | Number of frauds                                                                       | Total Amount involved                                                                  | Number of frauds                                                                       | Total Amount involved                                                                  | Number of frauds                                                                       | Total Amoun involve                                                                    |
| Allahabad Bank                                                                         | 6                                                                                      | 79.94                                                                                  | 11                                                                                     | 35.51                                                                                  | 14                                                                                     | 80.53                                                                                  | 1                                                                                      | 0                                                                                      |
| American Express Banking Corp.                                                         | 0                                                                                      | 0                                                                                      | 2                                                                                      | 0.8                                                                                    | 0                                                                                      | 0                                                                                      | 0                                                                                      | 0                                                                                      |
| Andhra Bank                                                                            | 2                                                                                      | 2.35                                                                                   | 9                                                                                      | 0                                                                                      | 29                                                                                     | 198.33                                                                                 | 4                                                                                      | 2.45                                                                                   |
| Axis Bank Ltd.                                                                         | 12                                                                                     | 698.2                                                                                  | 14                                                                                     | 117.68                                                                                 | 27                                                                                     | 2788.94                                                                                | 14                                                                                     | 645.64                                                                                 |
| Bandhan Bank Ltd.                                                                      | 0                                                                                      | 0                                                                                      | 0                                                                                      | 0                                                                                      | 54                                                                                     | 24                                                                                     | 78                                                                                     | 24.06                                                                                  |
| Bank of America, National Association                                                  | 0                                                                                      | 0                                                                                      | 0                                                                                      | 0                                                                                      | 1                                                                                      | 1.02                                                                                   | 0                                                                                      | 0                                                                                      |
| Bank of Baroda                                                                         | 46                                                                                     | 7.49                                                                                   | 82                                                                                     | 1095.71                                                                                | 67                                                                                     | 113.93                                                                                 | 19                                                                                     | 9.32                                                                                   |
| Bank of India                                                                          | 18                                                                                     | 24.21                                                                                  | 27                                                                                     | 10.18                                                                                  | 25                                                                                     | 46.85                                                                                  | 6                                                                                      | 86.34                                                                                  |
| Bank of Maharashtra                                                                    | 5                                                                                      | 4.87                                                                                   | 26                                                                                     | 38.51                                                                                  | 84                                                                                     | 211.5                                                                                  | 5                                                                                      | 0                                                                                      |
| Canara Bank                                                                            | 6                                                                                      | 142.18                                                                                 | 9                                                                                      | 107.58                                                                                 | 14                                                                                     | 226.01                                                                                 | 6                                                                                      | 189.56                                                                                 |
| Capital Local Area Bank Ltd                                                            | 1                                                                                      | 4.5                                                                                    | 0                                                                                      | 0                                                                                      | 0                                                                                      | 0                                                                                      | 0                                                                                      | 0                                                                                      |
| Catholic Syrian Bank Ltd.                                                              | 1                                                                                      | 0                                                                                      | 0                                                                                      | 0                                                                                      | 0                                                                                      | 0                                                                                      | 1                                                                                      | 0                                                                                      |
| Central Bank of India                                                                  | 20                                                                                     | 21.28                                                                                  | 11                                                                                     | 19.18                                                                                  | 15                                                                                     | 216.47                                                                                 | 6                                                                                      | 8                                                                                      |
| Citibank N.A.                                                                          | 4                                                                                      | 5.26                                                                                   | 2                                                                                      | 155.54                                                                                 | 0                                                                                      | 0                                                                                      | 0                                                                                      | 0                                                                                      |
| City Union Bank Ltd.                                                                   | 0                                                                                      | 0                                                                                      | 1                                                                                      | 470                                                                                    | 0                                                                                      | 0                                                                                      | 0                                                                                      | 0                                                                                      |
| Corporation Bank                                                                       | 3                                                                                      | 24.49                                                                                  | 7                                                                                      | 21.45                                                                                  | 8                                                                                      | 82.72                                                                                  | 0                                                                                      | 0                                                                                      |
| DCB Bank Ltd                                                                           | 1                                                                                      | 0                                                                                      | 0                                                                                      | 0                                                                                      | 0                                                                                      | 0                                                                                      | 0                                                                                      | 0                                                                                      |
| Dena Bank                                                                              | 14                                                                                     | 20.41                                                                                  | 10                                                                                     | 0                                                                                      | 7                                                                                      | 0.01                                                                                   | 3                                                                                      | 2.5                                                                                    |
| Dhanlaxmi Bank Limited                                                                 | 0                                                                                      | 0                                                                                      | 0                                                                                      | 0                                                                                      | 6                                                                                      | 0                                                                                      | 1                                                                                      | 0                                                                                      |
| Federal Bank Ltd.                                                                      | 4                                                                                      | 2.8                                                                                    | 0                                                                                      | 0                                                                                      | 0                                                                                      | 0                                                                                      | 0                                                                                      | 0                                                                                      |
| HDFC Bank Ltd.                                                                         | 6                                                                                      | 20.24                                                                                  | 12                                                                                     | 360.37                                                                                 | 33                                                                                     | 205.03                                                                                 | 8                                                                                      | 70.94                                                                                  |
| ICICI Bank Ltd.                                                                        | 13                                                                                     | 92.38                                                                                  | 31                                                                                     | 327.56                                                                                 | 37                                                                                     | 280.56                                                                                 | 8                                                                                      | 2285.6                                                                                 |
| IDBI Bank Limited                                                                      | 4                                                                                      | 367.65                                                                                 | 2                                                                                      | 0                                                                                      | 4                                                                                      | 0                                                                                      | 1                                                                                      | 0                                                                                      |
| Indian Bank                                                                            | 10                                                                                     | 44.99                                                                                  | 6                                                                                      | 27                                                                                     | 10                                                                                     | 115.55                                                                                 | 3                                                                                      | 0                                                                                      |
| Indian Overseas Bank                                                                   | 20                                                                                     | 12.88                                                                                  | 33                                                                                     | 1.13                                                                                   | 25                                                                                     | 24.23                                                                                  | 8                                                                                      | 1.83                                                                                   |
| IndusInd Bank Ltd.                                                                     | 4                                                                                      | 0.74                                                                                   | 2                                                                                      | 6.61                                                                                   | 4                                                                                      | 35.97                                                                                  | 1                                                                                      | 0                                                                                      |
| ING Vysya Bank Ltd.                                                                    | 0                                                                                      | 0                                                                                      | 1                                                                                      | 0                                                                                      | 1                                                                                      | 0                                                                                      | 0                                                                                      | 0                                                                                      |
| Jammu & Kashmir Bank Ltd.                                                              | 13                                                                                     | 52.61                                                                                  | 6                                                                                      | 13.21                                                                                  | 18                                                                                     | 11.04                                                                                  | 5                                                                                      | 9.78                                                                                   |

| Karnataka Bank Ltd.            |   1 |       0 |   6 |   302.53 |   6 |    0.15 |   0 |       0 |
|--------------------------------|-----|---------|-----|----------|-----|---------|-----|---------|
| Karur Vysya Bank Ltd.          |   4 |    0    |   4 |     0    |   4 |    0    |   1 |    0    |
| Kotak Mahindra Bank Ltd.       |   2 |    1.2  |   2 |     0    |   7 |   92.18 |   4 |    0    |
| Lakshmi Vilas Bank Ltd.        |   0 |    0    |   1 |     0    |   0 |    0    |   0 |    0    |
| Nainital Bank Ltd.             |   2 |    0    |   2 |     0    |   2 |    0.15 |   0 |    0    |
| Oriental Bank of Commerce      |  28 |   32.75 |  36 |     2.66 |  43 |   14.03 |  11 |   65.2  |
| Punjab & Sind Bank             |  17 |    5.03 |  29 |     8.45 |  22 |   19.58 |   6 |    0    |
| Punjab National Bank           |  36 |  515.74 |  27 |   257.28 |  24 |  266.66 |   9 |   82.64 |
| RBL Bank Ltd.                  |   1 |    0    |   0 |     0    |   0 |    0    |   0 |    0    |
| South Indian Bank Ltd.         |  15 |    0    |   8 |     0.1  |  10 |    0    |   7 |    2    |
| Standard Chartered Bank        |   1 |    1.21 |   0 |     0    |   6 |   27.24 |   0 |    0    |
| State Bank of Bikaner & Jaipur |  27 |   53.9  |  34 |   150.04 |  70 |   70.21 |   5 |    0    |
| State Bank of Hyderabad        |   2 |   60.01 |   0 |     0    |   3 |  154.76 |   0 |    0    |
| State Bank of India            | 119 |  589.18 | 131 |   854.06 |  98 |  564.2  |  28 | 1291.8  |
| State Bank of Mysore           |   8 |   13.31 |   8 |   313.42 |  12 |   95.56 |   0 |    0    |
| State Bank of Patiala          |  42 |  173.53 |  28 |    40.35 |  40 | 1641.64 |   8 |    3.73 |
| State Bank of Travancore       |  10 |    0.44 |   8 |     1.79 |  20 |    0    |   3 |    0.19 |
| Syndicate Bank                 |  29 |   18.61 |  31 |    74.22 |  21 |   29.42 |   1 |    1.99 |
| Tamilnad Mercantile Bank Ltd.  |   2 |   13.02 |   2 |    15    |   0 |    0    |   0 |    0    |
| UCO Bank                       |  11 |  208.92 |   7 |    53.06 |  12 |  131.08 |   3 |   38.71 |
| Union Bank of India            |  12 |   15    |  14 |   152.88 |  26 |   35.24 |   9 |    4.17 |
| United Bank of India           |   8 |  103.31 |   5 |    59.57 |   6 |   35.45 |   1 |    3.85 |
| Vijaya Bank                    |   6 |    0    |  11 |    78.59 |   7 |   19.98 |   2 |    0    |
| Grand Total                    | 596 | 3434.63 | 698 |  5172    | 922 | 7860.22 | 276 | 4830.4  |