Lok Sabha Question No. 382 (STARRED), answered on 2016-12-14
Subject: Inspection of Passport Offices
Ministry: EXTERNAL AFFAIRS
Asked by: J.C. DIVAKAR REDDY, CHANDU LAL SAHU

## GOVERNMENT OF INDIA MINISTRY OF EXTERNAL AFFAIRS

## LOK SABHA STARRED QUESTION NO.382 TO BE ANSWERED ON 14.12.2016

## INSPECTION OF PASSPORT OFFICES

*382. SHRI J.C. DIVAKAR REDDY: SHRI CHANDU LAL SAHU:

Will the Minister of EXTERNAL AFFAIRS be pleased to state:

- (a)   the  number  of  passport  offices,  Seva  Kendras  and  Common Service  Centres  (CSCs)  in  various  States  inspected  during  the last three years and the current year;
- (b)   the  major  lapses/irregularities  noticed,  regional  passport officewise  along  with  corrective  action  taken  by  the  Government  in this regard;
- (c)   whether the Government has any proposal to establish CSCs for the passport related services in the rural and remote areas;
- (d)   if so, the details of such centres set up/proposed to be set up in various States including Andhra Pradesh; and
- (e)   the time by which these centres are likely to be operational?

ANSWER THE MINISTER FOR EXTERNAL AFFAIRS (SHRIMATI SUSHMA SWARAJ)

- (a) to (e) A statement is laid on the table of the House.
- *****

## STATEMENT REFERRED TO IN REPLY TO PARTS (a) to (e) OF THE LOK SABHA  STARRED  QUESTION  NO.  382  REGARDING  'INSPECTION  OF PASSPORT OFFICES' FOR ANSWER ON 14.12.2016

(a) A  list  Passport  Offices  and  Passport  Seva  Kendras  (PSKs)  inspected  during 2013, 2014, 2015 and 2016 till date is enclosed at Annexure-I. The Ministry of External Affairs is not conducting any inspection of CSCs as they are under the administrative control of Ministry of Electronics and Information Technology (MeitY).

(b) During the inspection of the PSKs, compliance with ten Non-Technical Service Level Agreements (SLAs) by the Service Provider M/s Tata Consultancy Service (TCS) is  examined.  At  the  time  of  inspection  of  the  Passport  Offices,  administrative, establishment, Organization and Method (O&M) and technical matters are examined.

Shortcomings noticed after the inspection of PSKs are as follows:

- (i) Upkeep and maintenance of the PSK;
- (ii) Bunched up appointments and overcrowding in the morning;
- (iii) Cleanliness of public toilets;
- (iv) Insufficient cooling due to overcrowding; and
- (v) Absence of staff.

Deficiencies observed after the inspection of Passport Offices are as follows:

- (i) Upkeep and maintenance of the buildings of the Passport Offices;
- (ii) Shortage of staff;
- (iii) Delays in printing and despatch of passports;
- (iv) Absence of prompt redressal of grievances of passport seeking public; and
- (v) Absence of requisite amenities for  passport  applicants  visiting  the  passport offices.

After each inspection, a list of shortcomings and deficiencies noticed are sent to the concerned Passport Office and M/s TCS with instructions to take prompt remedial steps.

(c) to (e) The Common Services Centres (CSCs) are internet enabled access points for  delivery  of  various  citizen  centric  eServices,  including  Government  to  Citizen (G2C), Business to Consumer (B2C), Utility Services, etc. CSC e-Governance Services

India Limited being the CSC Special Purpose Vehicle (CSC-SPV) under the Ministry of  Electronics  and  Information  Technology  (MeitY)  are  enabling  delivery  of  various eServices  by  integrating  different  service  access  portals  at  National  level,  including Passport Seva. CSC-SPV is also mandated to monitor the operation of CSC outlets and provide  hand-hold  supports  to  CSC  operators  called  Village  Level  Entrepreneurs (VLEs).  Necessary  coordination  with  Central  Ministries/  Departments/  States/  Union Territories (UTs) and other organizations are also being done by CSC-SPV on a regular basis.

With a view to address the challenge of digital  divide,  especially  in  the  rural hinterland,  the  Ministry  of  External  Affairs  in  association  with  CSC  e-Governance Services India Ltd. has facilitated online filing of passport applications, through the vast network of  2,53,160 Common Service Centres (CSCs) across the country out of which 1,54,651 are located at Gram Pranchayat  level.   Till November, 2016, more than 3.4 lakhs  applications  have  been  submitted  through  CSCs  located  in  all  States/UTs.  The CSCs  facilitate  filling  and  uploading  of  Passport  application  forms,  payment  of applicable fee and scheduling of appointment for the visit to the Passport Seva Kendra (PSK) at nominal charge not exceeding Rs. 100/-.

MeitY  is  expanding  the  CSC  network  till  Gram  Panchayat  (GP)  level  under CSC 2.0 project of Digital India Programme for an equitable access to eServices by the citizens. It has aimed to set up at least one CSC in every Gram Panchayat (GP) across the  country  by  August  2019.  Implementation  of  CSC  2.0  at  GP  level  is  based  on  a service delivery/ transaction oriented model with effort towards optimum utilization of infrastructure  created  in  the  form  of  BharatNet/  NOFN  and  other  communication infrastructure available in the States/ UTs. Presently, CSC  is completely an entrepreneurship model with no viability gap funding for hardware and infrastructure support to the VLEs from Government of India. For day-to-day operation of CSCs and knowledge up-gradation on new  services, the VLEs  are being provided with handholding  supports  through  training  on  Enterprise  Development  Programme.  A State/UT wise statement showing number of CSCs including at Gram Panchayat level is enclosed at Annexure-II.

*****

## ANNEXURE-I

| PASSPORT OFFICES INSPECTED DURING 2013 TO 2016   | PASSPORT OFFICES INSPECTED DURING 2013 TO 2016   | PASSPORT OFFICES INSPECTED DURING 2013 TO 2016   |
|--------------------------------------------------|--------------------------------------------------|--------------------------------------------------|
| S. No.                                           | NAME OF PASSPORT OFFICE                          | YEAR OF INSPECTION                               |
| 1.                                               | Bangalore                                        | January 2013, March 2014, September 2016         |
| 2.                                               | Bareilly                                         | 2013                                             |
| 3.                                               | Coimbatore                                       | 2016                                             |
| 4.                                               | Dehradun                                         | May 2014                                         |
| 5.                                               | Hyderabad                                        | May 2015                                         |
| 6.                                               | Jalandhar                                        | 2013                                             |
| 7.                                               | Kozhikode                                        | July 2015                                        |
| 8.                                               | Madurai                                          | August 2015                                      |
| 9.                                               | Nagpur                                           | January 2016                                     |
| 10.                                              | Patna                                            | May 2014, January 2015, March 2016               |
| 11.                                              | Pune                                             | April 2013, February 2014 &April 2016            |
| 12.                                              | Srinagar                                         | 2014,2015                                        |
| 13.                                              | Thane                                            | November 2015                                    |
| 14.                                              | Trivandrum                                       | March 2013                                       |

| Statement of PSK Inspection in 2013   | Statement of PSK Inspection in 2013   | Statement of PSK Inspection in 2013   | Statement of PSK Inspection in 2013   | Statement of PSK Inspection in 2013   |
|---------------------------------------|---------------------------------------|---------------------------------------|---------------------------------------|---------------------------------------|
| S. No.                                | State/UT                              | RPO                                   | PSK Name                              | Date                                  |
| 1                                     | Chandigarh                            | Chandigarh                            | Chandigarh                            | 29-Jul-13                             |
| 1                                     | Chandigarh                            | Chandigarh                            | Ambala                                | 30-Jul-13                             |
| 2                                     | Goa                                   | Panaji                                | Panaji                                | 18-Sep-13                             |
|                                       | Gujrat                                | Ahmedabad                             | Ahmedabad2-Vijay Cross Road           | 8-Apr-13                              |
| 3                                     | Gujrat                                | Ahmedabad                             | Ahmedabad1 - Mithakali Road           | 9-Apr-13                              |
| 4                                     | Himachal Pradesh                      | Shimla                                | Shimla                                | 23-Dec-13                             |
| 5                                     | Jammu & Kashmir                       | Jammu                                 | Jammu                                 | 28-May-13                             |
| 6                                     | Jharkhand                             | Ranchi                                | Ranchi                                | 12-Nov-13                             |
| 7                                     | Kerala                                | Trivandrum                            | Trivandrum (M)                        | 21-Mar-13                             |
| 7                                     | Kerala                                | Trivandrum                            | Trivandrum (R)                        | 22-Mar-13                             |
| 7                                     | Kerala                                | Cochin                                | Tripunithura, Cochin                  | 22-Mar-13                             |
| 7                                     | Kerala                                | Cochin                                | Aluva                                 | 22-Mar-13                             |
| 7                                     | Kerala                                | Trivandrum                            | Trivandrum (M)                        | 11-Dec-13                             |
| 7                                     | Kerala                                | Trivandrum                            | Trivandrum (R)                        | 12-Dec-13                             |
| 8                                     | Maharastra                            | Thane                                 | Nashik                                | 6-Aug-13                              |
| 8                                     | Maharastra                            | Mumbai                                | Mumbai3 - Lower Parel                 | 19-Nov-13                             |
| 8                                     | Maharastra                            | Mumbai                                | Mumbai1 - Malad                       | 20-Nov-13                             |
| 9                                     | Odisha                                | Bhubaneswar                           | Bhubaneswar                           | 3-Dec-13                              |
| 10                                    | Punjab                                | Amritsar                              | Amritsar                              | 21-Jan-13                             |
| 10                                    | Punjab                                | Jalandhar                             | Jalandhar1 - Eminent Mall             | 22-Jan-13                             |
| 11                                    | Rajasthan                             | Jaipur                                | Jaipur                                | 22- जनवरी- 13                         |
|                                       |                                       | Jaipur                                | Jaipur                                | 24-Dec-13                             |
| 12                                    | Tamil Nadu                            | Trichy                                | Trichy                                | 18-Nov-13                             |
| 12                                    | Tamil Nadu                            | Trichy                                | Thanjavur                             | 18-Nov-13                             |
| 12                                    | Tamil Nadu                            | Madurai                               | Madurai                               | 19-Nov-13                             |
| 12                                    | Tamil Nadu                            | Madurai                               | Tirunelveli City                      | 20-Nov-13                             |
| 13                                    | Uttar Pradesh                         | Lucknow                               | Kanpur                                | 15-Jul-13                             |
| 13                                    | Uttar Pradesh                         | Lucknow                               | Gorakhpur                             | 16-Jul-13                             |
| 13                                    | Uttar Pradesh                         | Lucknow                               | Lucknow                               | 16-Jul-13                             |
| 13                                    | Uttar Pradesh                         | Bareilly                              | Bareilly                              | 16-Aug-13                             |
| 14                                    | West Bengal                           | Kolkata                               | Kolkata                               | 9-Dec-13                              |
|                                       |                                       | Total                                 | 31                                    |                                       |

| Statement of PSK Inspection in 2014   | Statement of PSK Inspection in 2014   | Statement of PSK Inspection in 2014   | Statement of PSK Inspection in 2014   | Statement of PSK Inspection in 2014   |
|---------------------------------------|---------------------------------------|---------------------------------------|---------------------------------------|---------------------------------------|
| S. No.                                | State/UT                              | RPO                                   | PSK Name                              | Date                                  |
| 1                                     | Chandigarh                            | Chandigarh                            | Ludhiana                              | 25-Mar-14                             |
| 2                                     | Chhattisgarh                          | Raipur                                | Raipur                                | 9-Jun-14                              |
| 3                                     | Delhi                                 | Delhi                                 | Bhikaji Cama Place - PSK              | 27-Nov-14                             |
| 4                                     | Goa                                   | Panaji                                | Panaji                                | 7-Mar-14                              |
| 5                                     | Gujrat                                | Ahmedabad                             | Ahmedabad2-Vijay Cross Road           | 4-Jul-14                              |
| 5                                     | Gujrat                                | Ahmedabad                             | Rajkot                                | 4-Aug-14                              |
| 6                                     | Karnataka                             | Bangalore                             | Mangalore                             | 20-Mar-14                             |
| 6                                     | Karnataka                             | Bangalore                             | Bangalore, Lalbagh                    | 25-Mar-14                             |
| 6                                     | Karnataka                             | Bangalore                             | Bangalore, Sai Arcade                 | 25-Mar-14                             |
| 6                                     | Karnataka                             | Bangalore                             | Bangalore, Lalbagh                    | 6-Jun-14                              |
| 6                                     | Karnataka                             | Bangalore                             | Bangalore, Lalbagh                    | 11-Dec-14                             |
| 6                                     | Karnataka                             | Bangalore                             | Bangalore, Sai Arcade                 | 11-Dec-14                             |
| 7                                     | Kerala                                | Cochin                                | Alappuzha                             | 28-Jan-14                             |
| 7                                     | Kerala                                | Cochin                                | Kottayam                              | 28-Jan-14                             |
| 7                                     | Kerala                                | Cochin                                | Thrissur                              | 28-May-14                             |
| 7                                     | Kerala                                | Cochin                                | Aluva                                 | 29-May-14                             |
| 7                                     | Kerala                                | Cochin                                | Tripunithura, Cochin                  | 30-May-14                             |
| 8                                     | Madhya Pradesh                        | Bhopal                                | Bhopal                                | 21-Feb-14                             |
| 8                                     | Madhya Pradesh                        | Bhopal                                | Bhopal                                | 25-Jul-14                             |
| 8                                     | Madhya Pradesh                        | Bhopal                                | Bhopal                                | 9-Oct-14                              |
| 9                                     | Maharastra                            | Thane                                 | Nashik                                | 8-Oct-14                              |
| 10                                    | Rajasthan                             | Jaipur                                | Sikar                                 | 10-Feb-14                             |
| 10                                    | Rajasthan                             | Jaipur                                | Jaipur                                | 21-Apr-14                             |
| 11                                    | Tamil Nadu                            | Chennai                               | Chennai 3 - Tambaram                  | 8-Jan-14                              |
| 11                                    | Tamil Nadu                            | Chennai                               | Chennai 2 - Navins                    | 8-Jan-14                              |
| 11                                    | Tamil Nadu                            | Chennai                               | Chennai 1 - Saligramam                | 8-Jan-14                              |
| 12                                    | Telangana                             | Hyderabad                             | Tirupathi                             | 18-Mar-14                             |
| 13                                    | Uttar Pradesh                         | Lucknow                               | Lucknow                               | 14-Feb-14                             |
| 13                                    | Uttar Pradesh                         | Lucknow                               | Varanasi                              | 17-Feb-14                             |
| 13                                    | Uttar Pradesh                         | Lucknow                               | Gorakhpur                             | 19-Mar-14                             |
| 13                                    | Uttar Pradesh                         | Lucknow                               | Kanpur                                | 20-Mar-14                             |
| 13                                    | Uttar Pradesh                         | Ghaziabad                             | Ghaziabad                             | 25-Aug-14                             |
| 13                                    | Uttar Pradesh                         | Lucknow                               | Kanpur                                | 7-Oct-14                              |
| 13                                    | Uttar Pradesh                         | Lucknow                               | Varanasi                              | 13-Nov-14                             |
| 13                                    |                                       | Total                                 | 34                                    |                                       |

| Statement of PSK Inspection in 2015   | Statement of PSK Inspection in 2015   | Statement of PSK Inspection in 2015   | Statement of PSK Inspection in 2015   | Statement of PSK Inspection in 2015   |
|---------------------------------------|---------------------------------------|---------------------------------------|---------------------------------------|---------------------------------------|
| S. No.                                | State/UT                              | RPO                                   | PSK Name                              | Date                                  |
| 1                                     | Bihar                                 | Patna                                 | Patna                                 | 28-Dec-15                             |
| 2                                     | Chandigarh                            | Chandigarh                            | Chandigarh                            | 18-Nov-15                             |
| 3                                     | Delhi                                 | Delhi                                 | Herald House - ITO                    | 11-Mar-15                             |
| 4                                     | Gujrat                                | Surat                                 | Surat                                 | 17-Feb-15                             |
| 4                                     | Gujrat                                | Ahmedabad                             | Rajkot                                | 19-Feb-15                             |
| 4                                     | Gujrat                                | Ahmedabad                             | Ahmedabad1 - Mithakali Road           | 2-Jul-15                              |
| 4                                     | Gujrat                                | Ahmedabad                             | Ahmedabad2-Vijay Cross Road           | 2-Jul-15                              |
| 4                                     | Gujrat                                | Ahmedabad                             | Ahmedabad2-Vijay Cross Road           | 17-Nov-15                             |
| 4                                     | Gujrat                                | Ahmedabad                             | Ahmedabad1 - Mithakali Road           | 19-Nov-15                             |
| 5                                     | Kerala                                | Cochin                                | Tripunithura, Cochin                  | 6-Jan-15                              |
| 5                                     | Kerala                                | Malappuram                            | Malappuram                            | 19-Feb-15                             |
| 5                                     | Kerala                                | Kozhikode                             | Kannur 1 - Padannapalam               | 24-Feb-15                             |
| 5                                     | Kerala                                | Kozhikode                             | Kozhikode2 - Vadakara                 | 25-Feb-15                             |
| 5                                     | Kerala                                | Kozhikode                             | Kozhikode1 - Koyenco House            | 10-Mar-15                             |
| 5                                     | Kerala                                | Kozhikode                             | Kannur 2 - Payyanoor                  | 12-Mar-15                             |
| 5                                     | Kerala                                | Trivandrum                            | Kollam                                | 18-Mar-15                             |
| 6                                     |                                       | Mumbai                                | Mumbai1 - Malad                       | 9-Jan-15                              |
| 6                                     | Maharastra                            | Mumbai                                | Mumbai2 - Andheri                     | 9-Jan-15                              |
| 6                                     |                                       | Mumbai                                | Mumbai3 - Lower Parel                 | 25-Feb-15                             |
| 7                                     | Punjab                                | Amritsar                              | Amritsar                              | 13-Apr-15                             |
|                                       |                                       | Madurai                               | Madurai                               | 20-Aug-15                             |
| 8                                     | Tamil Nadu                            | Trichy                                | Thanjavur                             | 25-Aug-15                             |
| 8                                     | Tamil Nadu                            | Trichy                                | Trichy                                | 26-Aug-15                             |
| 8                                     | Tamil Nadu                            | Madurai                               | Tirunelveli City                      | 28-Aug-15                             |
| 9                                     | Telangana                             | Hyderabad                             | Hyderabad3 - Tolichowki               | 28-Sep-15                             |
| 9                                     | Telangana                             | Hyderabad                             | Tirupathi                             | 30-Sep-15                             |
| 10                                    | Uttar Pradesh                         | Lucknow                               | Lucknow                               | 1-Apr-15                              |
| 10                                    | Uttar Pradesh                         | Ghaziabad                             | Ghaziabad                             | 23-Apr-15                             |
| 10                                    | Uttar Pradesh                         | Lucknow                               | Kanpur                                | 9-Sep-15                              |
| 10                                    | Uttar Pradesh                         | Lucknow                               | Varanasi                              | 24-Nov-15                             |
| 10                                    | Uttar Pradesh                         | Lucknow                               | Gorakhpur                             | 26-Nov-15                             |
|                                       |                                       | Lucknow                               | Lucknow                               | 27-Nov-15                             |
| 11                                    | West Bengal                           | Kolkata                               | Kolkata                               | 9-Jan-15                              |
|                                       |                                       | Total                                 | 34                                    |                                       |

| Statement of PSK Inspection in 2016   | Statement of PSK Inspection in 2016   | Statement of PSK Inspection in 2016   | Statement of PSK Inspection in 2016   | Statement of PSK Inspection in 2016   |
|---------------------------------------|---------------------------------------|---------------------------------------|---------------------------------------|---------------------------------------|
| S. No.                                | State/UT                              | RPO                                   | PSK Name                              | Date                                  |
| 1                                     | Delhi                                 | Delhi                                 | Herald House - ITO                    | 10-May-16                             |
| 1                                     | Delhi                                 | Delhi                                 | Bhikaji Cama Place - PSK              | 22-Aug-16                             |
| 1                                     | Delhi                                 | Delhi                                 | Gurgaon                               | 23-Aug-16                             |
| 1                                     | Delhi                                 | Delhi                                 | Shalimar Place                        | 23-Aug-16                             |
| 2                                     | Karnataka                             | Bangalore                             | Bangalore, Lalbagh                    | 12-Sep-16                             |
| 2                                     | Karnataka                             | Bangalore                             | Bangalore, Sai Arcade                 | 4-Nov-16                              |
| 3                                     | Maharastra                            | Thane                                 | Thane                                 | 8-Jan-16                              |
| 4                                     | Tamil Nadu                            | Coimbatore                            | Coimbatore                            | 3-Nov-16                              |
|                                       |                                       | Total                                 | 8                                     |                                       |

*****

Annexure-II State/UT-wise status of CSCs that have been set up across the Country is given below.

| State-wise Summary Statement of CSCs set up as on 31-October-2016   | State-wise Summary Statement of CSCs set up as on 31-October-2016   | State-wise Summary Statement of CSCs set up as on 31-October-2016   | State-wise Summary Statement of CSCs set up as on 31-October-2016   |
|---------------------------------------------------------------------|---------------------------------------------------------------------|---------------------------------------------------------------------|---------------------------------------------------------------------|
| Sl. No.                                                             | State                                                               | CSCs Set up (overall)                                               | Among this, CSCs Set up (at GP level)                               |
| 1                                                                   | Andhra Pradesh                                                      | 6990                                                                | 4350                                                                |
| 2                                                                   | Arunachal Pradesh                                                   | 212                                                                 | 126                                                                 |
| 3                                                                   | Assam                                                               | 4507                                                                | 1485                                                                |
| 4                                                                   | Bihar                                                               | 13341                                                               | 5878                                                                |
| 5                                                                   | Chhattisgarh                                                        | 10330                                                               | 4764                                                                |
| 6                                                                   | Goa                                                                 | 6                                                                   | 0                                                                   |
| 7                                                                   | Gujarat                                                             | 16303                                                               | 13493                                                               |
| 8                                                                   | Haryana                                                             | 6393                                                                | 3745                                                                |
| 9                                                                   | Himachal Pradesh                                                    | 4243                                                                | 3403                                                                |
| 10                                                                  | Jammu &Kashmir                                                      | 1984                                                                | 439                                                                 |
| 11                                                                  | Jharkhand                                                           | 6405                                                                | 4098                                                                |
| 12                                                                  | Karnataka                                                           | 4455                                                                | 2599                                                                |
| 13                                                                  | Kerala                                                              | 3287                                                                | 1095                                                                |
| 14                                                                  | Madhya Pradesh                                                      | 17660                                                               | 9538                                                                |
| 15                                                                  | Maharashtra                                                         | 36421                                                               | 21571                                                               |
| 16                                                                  | Manipur                                                             | 664                                                                 | 220                                                                 |
| 17                                                                  | Meghalaya                                                           | 372                                                                 | 276                                                                 |
| 18                                                                  | Mizoram                                                             | 474                                                                 | 376                                                                 |
| 19                                                                  | Nagaland                                                            | 228                                                                 | 220                                                                 |
| 20                                                                  | Orissa                                                              | 11115                                                               | 5855                                                                |
| 21                                                                  | Punjab                                                              | 7124                                                                | 3171                                                                |
| 22                                                                  | Rajasthan                                                           | 14722                                                               | 9535                                                                |
| 23                                                                  | Sikkim                                                              | 422                                                                 | 196                                                                 |
| 24                                                                  | Tamil Nadu                                                          | 14466                                                               | 12713                                                               |
| 25                                                                  | Telangana                                                           | 4955                                                                | 2610                                                                |
| 26                                                                  | Tripura                                                             | 425                                                                 | 184                                                                 |
| 27                                                                  | Uttarakhand                                                         | 5408                                                                | 3264                                                                |
| 28                                                                  | Uttar Pradesh                                                       | 48242                                                               | 32926                                                               |
| 29                                                                  | West Bengal                                                         | 11051                                                               | 6406                                                                |
|                                                                     | States Total                                                        | 252205                                                              | 154536                                                              |
| Union Territory(UT)                                                 | Union Territory(UT)                                                 | Union Territory(UT)                                                 | Union Territory(UT)                                                 |
| 1                                                                   | Andaman &Nicobar                                                    | 53                                                                  | 19                                                                  |
| 2                                                                   | Chandigarh                                                          | 49                                                                  | 1                                                                   |
| 3                                                                   | Dadra &Nagar Haveli                                                 | 18                                                                  | 11                                                                  |
| 4                                                                   | Daman and Diu                                                       | 16                                                                  | 9                                                                   |
| 5                                                                   | Delhi                                                               | 718                                                                 | 0                                                                   |
| 6                                                                   | Lakshadweep                                                         | 15                                                                  | 13                                                                  |
| 7                                                                   | Puducherry                                                          | 86                                                                  | 62                                                                  |
|                                                                     | UTs Total                                                           | 955                                                                 | 115                                                                 |
| GRAND                                                               | TOTAL                                                               | 253160                                                              | 154651                                                              |