Lok Sabha Question No. 2286 (UNSTARRED), answered on 2018-07-31
Subject: Consumer Redressal Forums
Ministry: CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION
Asked by: RAMEN DEKA

## Government of India

## Ministry of Consumer Affairs, Food and Public Distribution Department of Consumer Affairs

LOK SABHA

## UNSTARRED QUESTION NO. 2286

TO BE ANSWERED ON 31.07.2018

## CONSUMER REDRESSAL FORUMS

2286.  SHRI RAMEN DEKA:

## Will  the  Minister  of  CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION miHkksDrk ekeys] [kk| vkSj lkoZtfud forj.k ea=h be pleased to state:

- (a) the  number  of  functioning  Consumer  Redressal  Forums  in  the  country  in  general  and particularly in Assam;
- (b) the number of cases pending in the country in general and particularly in Assam;
- (c) whether the Government has any proposal to strengthen the Consumer Redressal forum; and
- (d) if so , the details thereof?

## ANSWER

## miHkksDrk ekeys] [kk| vkSj lkoZtfud forj.k jkT; ea=h ¼Jh lh- vkj- pkS/kjh½

## THE MINISTER OF STATE CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION (SHRI C.R. CHAUDHARY)

- (a)  : Madam, the number of functioning Consumer Redressal Forum in the country are 622. In Assam, there are 21 functioning consumer forum.
- (b)   : The  number  of  cases  pending  in  the  country,  state  wise  including  Assam  is  given  at Annexure.
- (c) & (d) : In the country, besides the National Consumer Disputes Redressal   Commission, there are 35 State Consumer Disputes Redressal Commissions and 622 functional District Consumer Disputes Redressal Fora.

As per the provisions of the Consumer Protection Act, 1986, the State Governments are to establish  the  State  Commissions  and  the  District  Fora  in  the  state  and  consequently,  provide infrastructure and manpower for their functioning. However, to supplement the efforts of the State Governments, the Central Government has been providing financial assistance to the states under the scheme 'Strengthening Consumer Fora' for construction of buildings of the Consumer Fora and also for acquiring non-building assets for the Consumer Fora. Further, under another scheme 'Consumer Fora Networking (CONFONET)', computer hardware/software and technical manpower are provided for computerization of the functioning of the Consumer Fora.

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## ANNEXURE - I

## ANNEXURE-I REFERRED IN REPLY TO PART (b) OF LOK SABHA UNSTARRED QUESTION NO. 2286 FOR 31.07.2018 REGARDING CONSUMER REDRESSAL FORUMS.

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## Statement of Cases Filed / Disposed of / Pending in the National Commission and State Commissions

(Updated on 05.07.2018)

| Sl. No.   | Name of State       |   Cases filed since inception |   Cases disposed of since inception |   Cases Pending |
|-----------|---------------------|-------------------------------|-------------------------------------|-----------------|
|           | National Commission |                        122042 |                              103520 |           18522 |
| 1         | Andhra Pradesh      |                         33170 |                               32231 |             939 |
| 2         | A &NIslands         |                           111 |                                 106 |               5 |
| 3         | Arunachal Pradesh   |                           104 |                                  95 |               9 |
| 4         | Assam               |                          3113 |                                2599 |             514 |
| 5         | Bihar               |                         19551 |                               17423 |            2128 |
| 6         | Chandigarh          |                         21138 |                               20412 |             726 |
| 7         | Chattisgarh         |                         13318 |                               12857 |             461 |
| 8         | Daman &Diu and DNH* |                            25 |                                  20 |               5 |
| 9         | Delhi               |                         49190 |                               41803 |            7387 |
| 10        | Goa                 |                          3193 |                                2995 |             198 |
| 11        | Gujarat             |                         57238 |                               52005 |            5233 |
| 12        | Haryana             |                         51851 |                               49174 |            2677 |
| 13        | Himachal Pradesh    |                          9957 |                                9666 |             291 |
| 14        | Jammu &Kashmir      |                          9038 |                                7549 |            1489 |
| 15        | Jharkhand           |                          6383 |                                5631 |             752 |
| 16        | Karnataka           |                         58523 |                               48638 |            9885 |
| 17        | Kerala              |                         31084 |                               28059 |            3025 |
| 18        | Lakshadweep         |                            18 |                                  16 |               2 |
| 19        | Madhya Pradesh      |                         53916 |                               43857 |           10059 |
| 20        | Maharashtra         |                         76712 |                               61508 |           15204 |
| 21        | Manipur             |                           170 |                                 164 |               6 |
| 22        | Meghalaya           |                           300 |                                 285 |              15 |
| 23        | Mizoram             |                           234 |                                 216 |              18 |
| 24        | Nagaland            |                           165 |                                 136 |              29 |
| 25        | Odisha              |                         25868 |                               18940 |            6928 |
| 26        | Puducherry          |                          1123 |                                1081 |              42 |
| 27        | Punjab              |                         38568 |                               37660 |             908 |
| 28        | Rajasthan           |                         67072 |                               62609 |            4463 |
| 29        | Sikkim              |                            57 |                                  54 |               3 |
| 30        | Tamil Nadu          |                         28957 |                               24953 |            4004 |
| 31        | Telangana           |                          3355 |                                1492 |            1863 |
| 32        | Tripura             |                          1813 |                                1787 |              26 |
| 33        | Uttar Pradesh       |                         84894 |                               59710 |           25184 |
| 34        | Uttarakhand         |                          6232 |                                5261 |             971 |
| 35        | West Bengal         |                         32422 |                               27314 |            5108 |
|           | TOTAL               |                        910905 |                              781826 |          129079 |

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