Lok Sabha Question No. 4185 (UNSTARRED), answered on 2018-03-21
Subject: Passenger Amenities
Ministry: RAILWAYS
Asked by: RAVINDRA KUMAR PANDEY

## GOVERNMENT OF INDIA MINISTRY OF RAILWAYS

## LOK SABHA UNSTARRED QUESTION NO.4185 TO BE ANSWERED ON 21.03.2018

## PASSENGER AMENITIES

Ɨ 4185.   SHRI RAVINDRA KUMAR PANDEY:

Will the Minister of RAILWAYS be pleased to state :

(a)  the  funds  allocated  and  utilised  for  the  passenger  amenities/facilities  at railway stations and in trains during the last three years and the current year, zone-wise;

(b) the number of complaints received by the Government regarding shortage of passenger amenities at railway stations and in trains during the said period, zone-wise; and

- (c) the details of the follow-up action taken by the Government, zone-wise ?

## ANSWER

MINISTER OF STATE IN THE MINISTRY OF RAILWAYS

(SHRI RAJEN GOHAIN)

(a) to (c) : A Statement is laid on the Table of the House.

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STATEMENT REFERRED TO IN  REPLY  TO  PARTS  (a)  TO  (c)  OF  LOK  SABHA UNSTARRED  QUESTION  NO.4185  BY  SHRI  RAVINDRA  KUMAR  PANDEY ANSWERED IN LOK SABHA ON 21.03.2018 REGARDING PASSENGER AMENITIES

(a)  :  Funds  allocated  and  utilised  for  planhead  Passenger  Amenities  from Budgetary sources during the last three years and the current year; zone wise are as under -

| ( ` in cr)         | ( ` in cr)    | ( ` in cr)        | ( ` in cr)    | ( ` in cr)        | ( ` in cr)    | ( ` in cr)        | ( ` in cr)    | ( ` in cr)     |
|--------------------|---------------|-------------------|---------------|-------------------|---------------|-------------------|---------------|----------------|
| Railway zones      | RE 2014- 2015 | Actual 2014- 2015 | RE 2015- 2016 | Actual 2015- 2016 | RE 2016- 2017 | Actual 2016- 2017 | RE 2017- 2018 | Exp end Feb'18 |
| Central            | 77.00         | 67.88             | 85.10         | 78.74             | 73.93         | 74.07             | 141.53        | 115.09         |
| Eastern            | 91.42         | 70.71             | 67.22         | 62.97             | 51.85         | 48.41             | 85.21         | 38.07          |
| Northern           | 125.80        | 85.46             | 128.30        | 109.33            | 78.15         | 94.93             | 174.12        | 140.72         |
| North Eastern      | 41.96         | 22.34             | 55.00         | 71.94             | 107.69        | 109.84            | 92.81         | 79.56          |
| Northeast Frontier | 50.48         | 44.71             | 53.17         | 54.09             | 50.75         | 45.81             | 56.83         | 20.64          |
| Southern           | 62.58         | 69.87             | 107.77        | 95.91             | 61.18         | 70.68             | 148.52        | 79.94          |
| South Central      | 104.24        | 77.33             | 101.65        | 94.82             | 64.41         | 68.56             | 90.96         | 51.98          |
| South Eastern      | 56.37         | 53.22             | 72.12         | 65.60             | 47.46         | 60.08             | 80.25         | 66.05          |
| Western            | 58.62         | 42.65             | 52.21         | 49.61             | 48.73         | 47.96             | 126.50        | 95.73          |
| East Central       | 53.17         | 44.89             | 82.53         | 63.75             | 52.78         | 65.76             | 72.03         | 67.05          |
| East Coast         | 55.00         | 40.53             | 59.66         | 57.47             | 47.78         | 56.42             | 75.09         | 48.69          |
| North Central      | 90.22         | 74.96             | 81.46         | 52.62             | 56.87         | 60.34             | 105.53        | 59.44          |
| North Western      | 42.18         | 35.58             | 60.31         | 66.07             | 53.42         | 55.59             | 57.87         | 65.11          |
| South East Central | 39.57         | 36.12             | 48.71         | 31.38             | 29.55         | 31.50             | 32.60         | 20.73          |
| South Western      | 35.82         | 31.88             | 69.61         | 60.22             | 42.63         | 41.93             | 64.19         | 41.5           |
| West Central       | 49.92         | 54.65             | 71.31         | 63.50             | 45.29         | 43.78             | 58.55         | 39.23          |
| Metro Rly/Kolkata  | 11.56         | 5.83              | 3.99          | 3.19              | 5.44          | 5.58              | 8.20          | 3.02           |
| Total              | 1045.91       | 858.61            | 1200.12       | 1081.21           | 917.91        | 981.24            | 1470.79       | 1032.55        |

(b) : A statement of zone-wise complaints regarding shortage of passenger amenities is given below-

| S. No.   | Railway            |   2015-16 (1.4.15 to 31.3.16) |   2016-17 (1.4.16 to 31.3.17) |   2017-18 (1.4.17 to 28.2.18) |
|----------|--------------------|-------------------------------|-------------------------------|-------------------------------|
| 1        | Central            |                          2010 |                          4158 |                          4093 |
| 2        | Eastern            |                           645 |                          1283 |                          1470 |
| 3        | Northern           |                          3335 |                          7986 |                          9109 |
| 4        | North Eastern      |                           388 |                          1013 |                          1355 |
| 5        | Northeast Frontier |                          1014 |                          2136 |                          2213 |
| 6        | Southern           |                          2185 |                          4045 |                          3429 |
| 7        | South Central      |                          1039 |                          2336 |                          2876 |
| 8        | South Eastern      |                           960 |                          1581 |                          1742 |
| 9        | Western            |                          1628 |                          3078 |                          3124 |
| 10       | East Central       |                          1247 |                          1938 |                          2516 |
| 11       | East Coast         |                           892 |                          1671 |                          1605 |
| 12       | North Central      |                          1016 |                          1950 |                          1976 |
| 13       | North Western      |                           789 |                          1534 |                          1385 |
| 14       | South East Central |                           241 |                           454 |                           575 |
| 15       | South Western      |                          1169 |                          1940 |                          1879 |
| 16       | West Central       |                           681 |                          1536 |                          1725 |
|          | Total              |                         19239 |                         38639 |                         41072 |

(c) : These complaints are forwarded to concerned authorities for prompt redressal.

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