opensansad/lok-sabha-qa huggingface dataset:
Lok Sabha Question No. 3569 (UNSTARRED), answered on 2016-12-07
Subject: Right to Delivery of Service
Ministry: PERSONNEL, PUBLIC GRIEVANCES AND PENSIONS
Asked by: VEENA DEVI

## GOVERNMENT OF INDIA

## MINISTRY OF PERSONNEL, PUBLIC GRIEVANCES AND PENSIONS (DEPARTMENT OF ADMINISTRATIVE REFORMS & PUBLIC GRIEVANCES)

## LOK SABHA UNSTARRED QUESTION NO. 3569

(TO BE ANSWERED ON 07.12.2016)

## RIGHT TO DELIVERY OF SERVICE

## †3569. SHRIMATI VEENA DEVI:

Will the PRIME MINISTER be pleased to state:

- (a) whether the Government has expressed its concern regarding delay in mitigating the problems of general people of the country;
- (b) if so, the reaction of the Government in this regard;
- (c) whether any law for right to service will be brought wherein a provision for fixed time period for providing adequate Government assistance/service to common man at each level of administration will be made; and
- (d) if so, the action plan prepared in this regard?

## ANSWER

Minister of State in the Ministry of Personnel, Public Grievances and Pensions and Minister of State in the Prime Minister's Office. (DR. JITENDRA SINGH)

- (a)  &  (b):         It  is  the  constant  endeavour  of  the  Government  to  further  improve  the Grievance  Redress  Mechanism  so  that the  problems  faced  by  the  people  are  mitigated.  A grievance can  be  lodged on  Centralized Public  Grievance Redress and  Monitoring System (CPGRAMS) from anywhere, anytime and action can be tracked by the petitioner.  Detailed analytical reports are generated from CPGRAMS based on which monitoring of action taken is  being done through regular review meetings.  Grievances are also monitored through the Pro-Active  Governance  and  Timely  Implementation  (PRAGATI)  platform.  Further,  a Grievance Analysis Study has been conducted in respect of top 20 Ministries/Departments/Organizations receiving maximum number of grievances for identifying  the  root  cause  of  major  grievances  and  systemic  reforms  necessary  to  address them.   The  Reports  have  been  duly  circulated  to  the  concerned  Ministries/Departments. Respective  Departments  have  taken  up  reforms  like  automatic  refunds  on  cancellation  of Railway Tickets, Single  Window Pension through disbursing  Banks,  intensive  mechanized cleaning of coaches, e-verification of Income Tax Returns, expeditious Income Tax Refunds upto Rs.50,000/- among other reforms.

(c) & (d): Laws like the Consumer Protection Act, 1986 etc. already exist for dealing with consumer related  complaints.  A  Delivery  of  Services  and  Grievances  Redress  Scheme  has also been prepared.  The Scheme inter alia makes it mandatory for the public authorities to regularly  publish  and  update  their  Citizens'  Charter  specifying  fixed  time  period  and Designated Officers for the services being provided by the Government.

*****
Lok Sabha Question No. 3568 (UNSTARRED), answered on 2016-12-07
Subject: Shanghai Cooperation Organisation
Ministry: EXTERNAL AFFAIRS
Asked by: BHOLA SINGH, ELUMALAI VELLAIGOUNDER

## GOVERNMENT OF INDIA

## MINISTRY OF EXTERNAL AFFAIRS

## LOK SABHA

## UNSTARRED QUESTION NO.3568 TO BE ANSWERED ON 07.12.2016

## SHANGHAI COOPERATION ORGANISATION

3568. SHRI BHOLA SINGH: SHRI V. ELUMALAI:

Will the Minister of EXTERNAL AFFAIRS be pleased to state:

- (a) whether a long drawn process lies ahead for India to complete its entry into the Shanghai Cooperation Organisation (SCO) and if so, the details thereof;
- (b) whether India has sought fairly flexible multilateralism in its extended neighbourhood and if so, the details thereof;
- (c) whether  India  has  signed  a  base  document  which  is  called  the Memorandum of Obligations; and
- (d) if so, the details thereof and the likely benefits for India after becoming a member of SCO?

## ANSWER

THE MINISTER OF STATE IN THE MINISTRY OF EXTERNAL AFFAIRS (SHRI M. J. AKBAR)

- (a) The  Memorandum  of  Obligations  (MoO)  of  the  Shanghai  Cooperation Organization  (SCO)  establishes  the  process  of  SCO  membership.  India  and SCO members signed the MoO in June 2016. The MoO envisages accession by India to 35 SCO documents/ agreements as per a timeline indicated in the MoO, which is expected to be completed by April 2017.
- (b) India strives to be part of as many multilateral processes as beneficial and in the national interest.
- (c) & (d) India signed the SCO MoO on 24 June 2016. India is expected to benefit from SCO membership given SCO objectives which include:
- (i) Strengthening relations among member states;
- (ii) Promoting  cooperation  in  political  affairs,  economics  and  trade, scientific-technical,  cultural,  and  educational  spheres  as  well  as  in energy, transportation, tourism, and environmental protection;
- (iii) Safeguarding regional peace, security, and stability; and
- (iv) Creating a democratic, equitable international political and economic order.

*****
Lok Sabha Question No. 3567 (UNSTARRED), answered on 2016-12-07
Subject: Central Zone Committee
Ministry: RAILWAYS
Asked by: ANSHUL VERMA

## GOVERNMENT OF INDIA MINISTRY OF RAILWAYS

## LOK SABHA UNSTARRED QUESTION NO.3567 TO BE ANSWERED ON 07.12.2016

## CENTRAL ZONE COMMITTEE

†3567. SHRI ANSHUL VERMA :

Will the Minister of RAILWAYS be pleased to state:

- (a) whether RUCC/ZRUC member is appointed on the recommendations of the Member of Parliament of that parliamentary constituency as per the existing rules;
- (b) if so, the details of the clear position in this regard;
- (c) whether any meeting of the Central Zone Committee has been held after its constitution; and
- (d) if so, the details thereof and if not, the reasons therefor?

## ANSWER

## MINISTER OF STATE IN THE MINISTRY OF RAILWAYS

## (SHRI RAJEN GOHAIN)

- (a)  &  (b):  With  a  view  to  securing  better  representation  of  Railway Users  and  affording  more  frequent  opportunities  for  consultation between Railway Administration and users on matters relating to the services provided by Railways and means of improving the efficiency of such  service,  Railway  Users'  Consultative  Committees  have  been constituted  at  various  levels.    However  provision  for  nomination  of representatives of Members of Parliament/Union Ministers is there on Divisional Railways Users' Consultative Committee (DRUCC) and Zonal

## Railways Users' Consultative Committee (ZRUCC) as mentioned below:-

- (i) Members of Parliament/Lok Sabha can nominate one representative on each DRUCC serving their constituency.
- (ii) Members of Parliament/Rajya Sabha can nominate one representative on any one DRUCC serving the State from where Hon'ble MP has been elected.
- (iii)  Nominated Member of Parliament can nominate one representative on any one DRUCC on any one Zonal Railway.
- (iv)  Union  Minister/Lok  Sabha  can  nominate  one  representative each on the DRUCC(s) and ZRUCC(s) serving their constituency.
- (v) Union Minister (Rajya Sabha) can nominate one representative on  any  one  ZRUCC  as  well  as  DRUCC  serving  the  State  from where Hon'ble Minister has been elected.
- (c) and (d): During the present tenure of the ZRUCC i.e. from 01.10.2015 to 30.09.2017, one meeting of ZRUCC/Central Railway has been held on 01.09.2016.

******
Lok Sabha Question No. 3566 (UNSTARRED), answered on 2016-12-07
Subject: Telegraph Act
Ministry: COMMUNICATIONS
Asked by: KAVITHA KALVAKUNTLA

## GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS DEPARTMENT OF TELECOMMUNICATIONS

## LOK SABHA UNSTARRED QUESTION NO.3566 TO BE ANSWERED ON 7 TH   DECEMER, 2016

## TELEGRAPH ACT

3566. SHRIMATI KAVITHA KALVAKUNTLA:

Will the Minister of COMMUNICATIONS be pleased to state:

- (a) whether the Indian Telegraph Act has been amended recently;
- (b) if so, the details thereof; and
- (c) the sailent features of the amendments made?

## ANSWER

## THE MINISTER OF STATE (IC) OF THE MINISTRY OF COMMUNICATIONS & MINISTER OF STATE IN THE MINISTRY OF RAILWAYS (SHRI MANOJ SINHA)

- (a) No, Madam.
- (b) & (c) Does not arise in view of (a) above.
- *********
Lok Sabha Question No. 3565 (UNSTARRED), answered on 2016-12-07
Subject: Humsafar Trains
Ministry: RAILWAYS
Asked by: RENUKA BUTTA

## GOVERNMENT OF INDIA MINISTRY OF RAILWAYS

## LOK SABHA

## UNSTARRED QUESTION NO. 3565 TO BE ANSWERED ON 07.12.2016

## HUMSAFAR TRAINS

3565.  SHRIMATI BUTTA RENUKA:

Will the Minister of RAILWAYS be pleased to state:

- (a) whether the Government has started Humsafar trains as announced in the Rail Budget 2016-17;
- (b) if so, whether any Humsafar trains have been proposed in the State of Andhra Pradesh; and
- (c) if so, the details thereof?

## ANSWER

## MINISTER OF STATE IN THE MINISTRY OF RAILWAYS

## (SHRI RAJEN GOHAIN)

- (a): Introduction of Humsafar Express type of trains has been announced in Railway Budget 2016-17. As of now, introduction of 10 Humsafar  Express  trains  has  been  notified.  Generally,  the  trains announced in Railway Budget are to be introduced during the course of current financial year.

(b) & (c): Indian Railways do not run train services on State-wise basis as railway network and train operations straddle across State boundaries. However, Humsafar train services notified for introduction serving the stations in the State of Andhra Pradesh are as under:

- (i) 22833/22834 Bhubaneswar-Krishnarajapuram Humsafar Express (Weekly)

(ii) 22887/22888 Howrah-Yesvantpur Humsafar Express (Weekly)

(iii) 19423/19424 Ahmedabad-Chennai Humsafar Express (Weekly)

- (iv) 22705/22706 Tirupati-Jammu Tawi Humsafar Express (Weekly)
- (v) 12503/12504 Kamakhya-Bengaluru Cantt. Humsafar Express (Weekly)

*****
Lok Sabha Question No. 3564 (UNSTARRED), answered on 2016-12-07
Subject: Cooperation with Sweden
Ministry: URBAN DEVELOPMENT
Asked by: RAHUL RAMESH SHEWALE, DHARMENDRA YADAV

## GOVERNMENT OF INDIA MINISTRY OF URBAN DEVELOPMENT

## LOK SABHA

## UNSTARRED QUESTION NO.3564

## TO BE ANSWERED ON DECEMBER 07, 2016

## COOPERATION WITH SWEDEN

No.3564 SHRI RAHUL SHEWALE: SHRI DHARMENDRA YADAV:

## Will the Minister of URBAN DEVELOPMENT be pleased to state:

- (a) whether  some  of  the  urban  development  projects  are  being
- implemented in cooperation with Sweden;
- (b) if so, the details thereof, State-wise;
- (c) whether a Swedish Business delegation met the Minister
- recently;
- (d) if  so,  the  details  thereof  and  the  issues  discussed  with  the
- delegation;
- (e) whether both the countries have agreed to enhance the cooperation in urban sector; and
- (f) if so, the details thereof and sectors decided for cooperation by
- both the countries and the progress made so far in this regard?

## ANSWER

## THE MINISTER OF STATE IN THE MINISTRY OF URBAN DEVELOPMENT

(SHRI RAO INDERJIT SINGH)

- (a) & (b): Yes Madam. The details of these projects are as under:
-  Delhi Metro  -  Bombardier  Transportation  Sweden  AB,  Ostra Ringvagen 2, Vasteras, SE-721073 Sweden- Consortium member in
-  the contract to implement design, manufacture, supply, install and commission Train Control;  &  Signaling  System  for  extensions  of line -5 and line-6 of Phase-III of Delhi Metro.

Cont..

-  Bangalore Metro - GPS Master and slave clock systems are being sourced from Westerstand Company, Sweden.
- (c)  &  (d)  :Yes  Madam.  A  Swedish  delegation  led  by  Mr.  Mikael Damberg, Minister for Enterprise and Innovation met Minister of Urban Development on 9 th   November, 2016. The issues related to transport system,  waste  to  energy  conversion,  building  societies  and  water management  have  been  discussed.  Swedish  Minister  requested  for facilitation  in  the  area  of  special  planning  tools,  buying  land  for companies  in  metros  and  simplification/streamlining  of  the  bidding system.
- (e) & (f) :Yes Madam. Smart Cities would be priority investment area for Sweden and big investments in transport sector, waste to energy conversion and water management have been envisaged. Indian side stressed that cooperation in the Smart Cities could be in the form of Public-private  partnership  (PPP)  and  investment  in  Special  Purpose Vehicle (SPV). Swedish companies could invest in public transport, in bringing about smarter living.

*****
Lok Sabha Question No. 3563 (UNSTARRED), answered on 2016-12-07
Subject: Haj Programme
Ministry: MINORITY AFFAIRS
Asked by: GOPALAKRISHNAN CHINNARAJ

## GOVERNMENT OF INDIA MINISTRY OF MINORITY AFFAIRS LOK SABHA UNSTARRED QUESTION No.3563 TO BE ANSWERED ON 07.12.2016

## Haj Programme

## 3563.  DR. C. GOPALAKRISHNAN:

Will the Minister of MINORITY AFFAIRS be pleased to state:

- (a)  the  number  of  activities  undertaken  by  the  Department  regarding  Haj Programme;
- (b) whether there is any proposal to increase the Haj seats particularly in Tamil Nadu;
- (c) if  so,  the  details of  number of Government seats and private operator seats available in the country;
- (d)  whether  any  relaxation  has  been  extended  to  private  operators  during  this year; and
- (e)  if so, the details thereof?

## ANSWER

## MINISTER OF STATE (INDEPENDENT CHARGE) IN THE MINISTRY OF MINORITY AFFAIRS

## (SHRI MUKHTAR ABBAS NAQVI)

- (a) The work related to management of Haj pilgrimage including administration of  the  Haj  Committee  Act,  1959  and  Rules  made  thereunder  has  been transferred  from  the  Ministry  of  External  Affairs  to  the  Ministry  of  Minority Affairs  from  1 st October,  2016.  Accordingly,  the  Ministry  manages  the  Haj work  in  coordination  with  Ministry  of  External  Affairs,  Ministry  of  Civil Aviation,  Haj  Committee  of  India  (HCoI)  and  Consulate  General  of  India (CGI), Jeddah, Kingdom of Saudi Arabia. The Ministry also looks after all the matters related to Haj Committee of India, accord necessary approval to the Haj related proposals of CGI, Jeddah, selection of deputationists (Administrative and Medical/ Paramedical Staff) on short term deputation to CGI, Jeddah, registration of Private Tour Operators (PTOs) and allocation of Haj Quota to PTOs, etc..
- (b) and (c) As per the bilateral Haj Agreement signed between Government of India and Saudi Arabia, the quota allocated for Haj 2016 was 1,36,020, out of which quota of 1,00,020 seats was assigned to the Haj Committee of India and 36,000 seats were assigned to the Private Tour Operators. From Haj2013, Saudi Government has reduced the overall Haj quota for pilgrims from foreign countries, including from India, by 20% and for domestic pilgrims by 50% to facilitate the infra-structure work being carried out around the 'Haram Sharif'. The annual Haj quota for India has remained unchanged since Haj 2013. The Government has been requesting the Government of Kingdom of Saudi Arabia for increasing the annual Haj quota for India. Depending on the quota allocated by Kingdom of Saudi Arabia to India, the share of the States

including Tamil Nadu, will be divided as per existing norms.

- (d) and (e)  No, Madam. The Private Tour Operators are being registered and allocated  Haj  quota  by  the  Government  as  per  the  Policy  for  Private  Tour Operators  (PTOs) for Haj  2013  -  2017  approved  by  the  Hon'ble  Supreme Court.

*****
Lok Sabha Question No. 3557 (UNSTARRED), answered on 2016-12-07
Subject: Contract for Exploration and Research Rights
Ministry: EARTH SCIENCES
Asked by: PRAHLAD SINGH PATEL

- (a) Yes, Madam.
- (b) Government of India signed a 15 year contract with International Seabed Authority (ISA) for exploration of polymetallic nodules from Central Indian Ocean Basin (CIOB) on 25 th  March, 2002. Another 15 year contract was signed with ISA for exploration of polymetallic sulphides in Indian Ocean basin near Rodriguez Triple Junction on 26 th  September, 2016.
- (c) The  important  metals  found  in  polymetallic  nodules  are  nickel,  cobalt, copper and manganese. Initial estimated resource of polymetallic nodules in the site retained by India in Central Indian Ocean Basin is about 380 Million Metric Tonne (MMT) with 0.55 MMT of Cobalt, 4.7 MMT of Nickel, 4.29  MMT  of  Copper  and  92.59  MMT  of  Manganese.  The  polymetallic sulphides are expected to contain rare earth minerals including gold and silver.  No  estimate  of  resources  has  been  made  yet  for  polymetallic sulphides as the exploration is in initial stage. As of now, the regulations for exploitation of the deep sea minerals are not formulated by ISA.
- (d) The Ministry does not have any proposal at this point of time to involve any foreign countries/companies.
- (e) Involvement of any foreign countries/companies is not needed at this time as only exploration is being carried out.

*****

## GOVERNMENT OF INDIA

## MINISTRY OF EARTH SCIENCES LOK SABHA

## UNSTARRED QUESTION No.3557

## TO BE ANSWERED ON WEDNESDAY, DECEMBER 07, 2016

## CONTRACT FOR EXPLORATION AND RESEARCH RIGHTS

## 3557.  SHRI PRAHLAD SINGH PATEL:

Will the Minister of EARTH SCIENCES be pleased to state:

- (a) whether  the  Government  has  signed  a  contract  for  exploration  and research rights for polymetallic nodules including sulphides in the Indian Ocean from  International Seabed Authority (ISA);
- (b) if so, the details thereof and the time period of the said contract;
- (c) the  estimated  number  of  minerals  and  projected  quantity  likely  to  be mined and processed;
- (d) whether the Government proposes to involve foreign countries/companies already doing exploration in the Indian Ocean region in order to make the exploration economically viable; and
- (e) If so, the details thereof and if not, the reason therefor?

## ANSWER

## MINISTER OF STATE FOR MINISTRY OF SCIENCE AND TECHNOLOGY AND MINISTRY OF EARTH SCIENCES

(SHRI. Y. S. CHOWDARY)
Lok Sabha Question No. 3556 (UNSTARRED), answered on 2016-12-07
Subject: Launch of Foreign Satellites
Ministry: SPACE
Asked by: HARISH DWIVEDI

## GOVERNMENT OF INDIA

## DEPARTMENT OF SPACE

## LOK SABHA

## UNSTARRED QUESTION NO.3556

## TO BE ANSWERED ON WEDNESDAY, DECEMBER 7, 2016

## LAUNCH OF FOREIGN SATELLITES

3556. SHRI HARISH CHANDRA ALIAS HARISH DWIVEDI: Will the PRIME MINISTER be pleased to state:
2. (a) the  names  of  the  countries  whose  satellites  have  been commercially launched by ISRO so far;
3. (b) whether the Government has earned any income from the said launches;
4. (c) if  so,  the  year-wise,  country-wise  details  of  income  earned during the last six years;
5. (d) whether  the  Government  also  launches  satellites  of  private companies; and
6. (e)
7. if so, the details thereof?

## ANSWER

## MINISTER OF STATE IN THE MINISTRY OF PERSONNEL, PG & PENSIONS AND IN THE PRIME MINISTER'S OFFICE (DR. JITENDRA SINGH):

- (a) As on date, 79 satellites from 21 countries  have  been successfully launched by ISRO on-board India's Polar Satellite Launch  Vehicle  (PSLV),  under  a  commercial  arrangement between  Antrix  Corporation  Limited,  the  commercial  arm  of ISRO and the foreign customer. The countries whose satellites

Algeria, France, Luxembourg, Switzerland, have been commercially launched by ISRO are Argentina, Austria, Belgium, Canada, Denmark, Germany, Italy, Indonesia, Israel, Japan, Netherlands, Norway, Republic of Korea, Singapore, Turkey, UK and USA.

- (b) Yes  Madam.  Antrix  has  earned  a  total  income  of  about  21.7 Million USD and 127 Million Euros through launching of these 79 foreign satellites during the period May 1999 to September 2016.
- (c) The details of the income earned by Antrix, year-wise over the last six years through launching of foreign satellites is:
- (d)
- Yes Madam.
- (e) Some of the major foreign companies, whose satellites were launched  onboard  PSLV  includes  viz.  MDA,  Canada;  Airbus Defence & Space, France; OHB System, Germany; IAI, Israel; ST Electronics, Singapore; Surrey Satellite Technology Limited (SSTL), UK; Terra Bella, a Google company, USA; Planet Labs, USA; Spire Global Inc. USA; BlackSky Global, USA.

Year 2010

:     2.97 Million Euros

Year 2011

:     1 Million USD and 0.54 Million Euros

Year 2012

:     14.2 Million Euros

Year 2013

:     6.9   Million Euros

Year 2014

:     18.2 Million Euros

Year 2015

:     55.5 Million Euros.

*****
Lok Sabha Question No. 3554 (UNSTARRED), answered on 2016-12-07
Subject: DDA Housing Scheme
Ministry: URBAN DEVELOPMENT
Asked by: VIJAY KUMAR S.R., GAJANAN CHANDRAKANT KIRTIKAR, SUNIL BALIRAM GAIKWAD, BIDYUT BARAN MAHATO, T. RADHAKRISHNAN, SUDHEER GUPTA, KUNWAR HARIBANSH SINGH

## GOVERNMENT OF INDIA MINISTRY OF URBAN DEVELOPMENT

## LOK SABHA

UNSTARRED QUESTION NO. 3554

## TO BE ANSWERED ON DECEMBER 07, 2016 DDA HOUSING SCHEME

No. 3554 SHRI S.R. VIJAYAKUMAR: SHRI GAJANAN KIRTIKAR: DR. SUNIL BALIRAM GAIKWAD: SHRI BIDYUT BARAN MAHATO: SHRI T. RADHAKRISHNAN: SHRI SUDHEER GUPTA:

KUNWAR HARIBANSH SINGH:

## Will  the  Minister  OF  URBAN  DEVELOPMENT  be  pleased  to state:

- (a) whether  over  40  per  cent  of  the  houses  allotted  by Delhi  Development  Authority  (DDA)  under  its  housing scheme, 2014 have been surrendered or cancelled and if so, the details  thereof  along  with  the  reasons
- therefor;
- (b) whether  DDA  proposes  to launch a  new  housing
- scheme;
- (c) if so, the details thereof and the number of flats newly constructed under the proposed scheme, location and category-wise;
- (d) whether  online  system  is  likely  to  be  adopted  for
- applying  flats  in  the  scheme  and  if  so,  the  details thereof;
- (e) whether the DDA also proposes hike in registration fee for  the  flats  and  if  so,  the  details  thereof    and  the reasons therefor; and
- (f) the  steps  taken/being  taken  by  the  Government  to dissuade non-serious applicants and speculators from applying for the scheme?

;

## ANSWER THE MINISTER OF STATE IN THE MINISTRY OF URBAN DEVELOPMENT ( RAO INDERJIT SINGH)

(a):        Delhi  Development  Authority  (DDA)  has  informed  that 12,185  flats  allotted  under  Housing  Scheme,  2014,  were surrendered/cancelled.  Most  of  the  allottees  have  not  cited any reason for surrender but some of them have pointed out that  the  size  and  locality  of  the  flats  did  not  meet  their requirements. (b)  &  (c):    Yes  Madam.    DDA  has  informed  that  the  new Housing  Scheme  will  include  nearly  13,000  flats  at  different locations in Delhi.  No newly constructed flat will be on offer. (d):     Yes, Madam.  DDA has informed that the New Housing Scheme will be on both 'on-line' and 'off-line'  modes.  Under the  proposed  'on-line'  mode  an  applicant  would  be  permitted only once to  make correction/changes, if any, within 72 hours from the date and time of submission of application form. (e):        Yes,  Madam.  DDA  has  informed  that  the  'Application Fee' for Middle Income Group (MIG)/Higher Income Group(HIG) category  has  been  increased  from  Rs.  1,00,000/-  to    Rs. 2,00,000/- in the new Housing Scheme.  However, there is no change in Janta/Lower Income Group(LIG)/Expandable Housing Scheme (EHS) categories. (f):          A  stringent  clause  of  forfeiture  of  entire  'Application Fee' in case of surrender/cancellation after allotment of flat, has been incorporated in the Scheme.

*****