Lok Sabha Question No. 4561 (UNSTARRED), answered on 2017-03-29
Subject: Common Service Centres
Ministry: ELECTRONICS AND INFORMATION TECHNOLOGY
Asked by: SATYA PAL SINGH, SANJAY SHAMRAO DHOTRE

## GOVERNMENT OF INDIA

## MINISTRY OF ELECTRONICS AND INFORMATION TECHNOLOGY

## LOK SABHA UNSTARRED   QUESTION  NO. 4561

TO BE ANSWERED ON: 29.03.2017

## COMMON SERVICE CENTRES

## 4561. DR. SATYAPAL SINGH: SHRI SANJAY DHOTRE:

Will the Minister of ELECTRONICS AND INFORMATION TECHNOLOGY be pleased to state:

- (a) the extent to which the Government has achieved the objectives of implementing the Common Service Centre Scheme (CSCs) in the country;
- (b) the salient features of the scheme along with the number of such Centres set up across the country so far, State-wise;
- (c) the details of the procedure to be followed by an applicant along with the fee charged for registering of a CSCs;
- (d) the details of the funds provided under the scheme during each of the last three years and the current year, State-wise;
- (e) whether the cases of irregularities in the functioning of such centres have come to the notice of the Government during each of the last three years and the current year;
- (f) if so, the details thereof, State-wise and the reasons therefor along with the action taken/being taken by the Government in such cases so far; and
- (g) the other steps taken/being taken by the Government for effectively implementing the CSCs across the country?

## ANSWER

## MINISTER OF STATE FOR ELECTRONICS AND INFORMATION TECHNOLOGY (SHRI P. P. CHAUDHARY)

(a) and (b): CSC Scheme under National e-Governance Plan (NeGP): The CSC Scheme was launched in  September,  2006  under  National  eGovernance  Plan  (NeGP),  with  an  aim  to  cover  all  6  lakhs  census villages through one lakh CSCs in the ratio of 1:6 across rural India. The primary objective of the CSC scheme  is  to  provide    Government-to-Citizen  (G2C)  and  Business-to-Citizen  (B2C)  services  in  their locality.

As on 28 February, 2017, a total of 2,91,366 CSCs have been registered across the country, out of which, 1,81,173 are at Gram Panchayat (GP) level. Out of the total registered CSCs, 250,342 CSCs are active and transacting for delivery of eServices; out of them, 1,59,633 CSCs are at GP level. There are approximately 150 major services (nearly 4-5 sub-services) which are being delivered through CSCs across India.

The present  model    of    CSCs  which    envisaged  under  CSC  scheme  is  transaction    and  service  delivery based,    delivering  a  large  bouquet  of  e-services  through  a  single  delivery  technological  platform,  which would increase the sustainability of the CSCs across the country.

CSCs set up across the country so far, State-wise, are given at Annexure-I .

(c): Any entrepreneur having basic information and communication infrastructure and willing to set-up a CSC can register on the Digital Seva Portal through e-KYC. There is no fee charged for setting up of a CSC.

(d):  Details of funds provisioned under CSC Scheme are given at Annexure -II.

(e) and  (f):  No, Sir. (g):  Efforts are being made by M/s CSC eGovernance Services Ltd. to provide more e-services to citizens such as Prime Minister Awas Yojna (PMAY), Swatch Bharat Mission, Soil Health Card, etc.

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## ANNEXURE - I

|        | STATE/UT-WISE CSC ROLL OUT STATUS AS ON 28 FEBRUARY, 2017   | STATE/UT-WISE CSC ROLL OUT STATUS AS ON 28 FEBRUARY, 2017   | STATE/UT-WISE CSC ROLL OUT STATUS AS ON 28 FEBRUARY, 2017   | STATE/UT-WISE CSC ROLL OUT STATUS AS ON 28 FEBRUARY, 2017   | STATE/UT-WISE CSC ROLL OUT STATUS AS ON 28 FEBRUARY, 2017   | STATE/UT-WISE CSC ROLL OUT STATUS AS ON 28 FEBRUARY, 2017   |
|--------|-------------------------------------------------------------|-------------------------------------------------------------|-------------------------------------------------------------|-------------------------------------------------------------|-------------------------------------------------------------|-------------------------------------------------------------|
| S. No. | State                                                       | No. of Gram Panchayat (GP)                                  | No. of CSCs Registered                                      | No. of CSCs Registered at GP level                          | Total No. of Functional CSCs including GP                   | Total No. of Functional CSCs at GP level                    |
|        |                                                             | 1                                                           | 2                                                           | 3                                                           | 4                                                           | 5                                                           |
| 1      | Andhra Pradesh                                              | 12833                                                       | 9632                                                        | 5613                                                        | 7108                                                        | 3598                                                        |
| 2      | Arunachal Pradesh                                           | 1779                                                        | 208                                                         | 136                                                         | 49                                                          | 42                                                          |
| 3      | Assam                                                       | 2196                                                        | 5227                                                        | 1485                                                        | 1997                                                        | 1469                                                        |
| 4      | Bihar                                                       | 8463                                                        | 16825                                                       | 8213                                                        | 14284                                                       | 8108                                                        |
| 5      | Chhattisgarh                                                | 9734                                                        | 14355                                                       | 9734                                                        | 10932                                                       | 9103                                                        |
| 6      | Goa                                                         | 189                                                         | 57                                                          | 7                                                           | 29                                                          | 2                                                           |
| 7      | Gujarat                                                     | 13735                                                       | 18062                                                       | 13885                                                       | 15805                                                       | 13885                                                       |
| 8      | Haryana                                                     | 6155                                                        | 6941                                                        | 6105                                                        | 5666                                                        | 4857                                                        |
| 9      | Himachal Pradesh                                            | 3243                                                        | 3791                                                        | 3469                                                        | 3111                                                        | 2232                                                        |
| 10     | Jammu &Kashmir                                              | 4128                                                        | 1669                                                        | 1219                                                        | 1293                                                        | 854                                                         |
| 11     | Jharkhand                                                   | 4423                                                        | 7386                                                        | 4393                                                        | 6381                                                        | 4393                                                        |
| 12     | Karnataka                                                   | 5628                                                        | 4837                                                        | 2599                                                        | 4390                                                        | 2292                                                        |
| 13     | Kerala                                                      | 979                                                         | 3034                                                        | 1095                                                        | 2075                                                        | 880                                                         |
| 14     | Madhya Pradesh                                              | 23012                                                       | 20511                                                       | 12564                                                       | 20425                                                       | 11607                                                       |
| 15     | Maharashtra                                                 | 27920                                                       | 29708                                                       | 18807                                                       | 29402                                                       | 17307                                                       |
| 16     | Manipur                                                     | 165                                                         | 778                                                         | 256                                                         | 418                                                         | 256                                                         |
| 17     | Meghalaya                                                   | 1463                                                        | 374                                                         | 276                                                         | 127                                                         | 44                                                          |
| 18     | Mizoram                                                     | 776                                                         | 376                                                         | 316                                                         | 69                                                          | 58                                                          |
| 19     | Nagaland                                                    | 1123                                                        | 232                                                         | 230                                                         | 58                                                          | 47                                                          |
| 20     | Orissa                                                      | 6234                                                        | 9655                                                        | 5913                                                        | 5869                                                        | 5484                                                        |
| 21     | Punjab                                                      | 12800                                                       | 8656                                                        | 4818                                                        | 3525                                                        | 3259                                                        |
| 22     | Rajasthan                                                   | 9946                                                        | 30436                                                       | 15038                                                       | 29814                                                       | 14878                                                       |
| 23     | Sikkim                                                      | 165                                                         | 116                                                         | 68                                                          | 30                                                          | 22                                                          |
| 24     | Tamil Nadu                                                  | 12618                                                       | 12824                                                       | 12333                                                       | 7001                                                        | 6307                                                        |
| 25     | Telangana                                                   | 8787                                                        | 4955                                                        | 2819                                                        | 4930                                                        | 2819                                                        |
| 26     | Tripura                                                     | 1038                                                        | 621                                                         | 442                                                         | 353                                                         | 322                                                         |
| 27     | Uttarakhand                                                 | 7555                                                        | 5902                                                        | 4633                                                        | 3911                                                        | 3812                                                        |
| 28     | Uttar Pradesh                                               | 51914                                                       | 59098                                                       | 38123                                                       | 57506                                                       | 35321                                                       |
| 29     | West Bengal                                                 | 3351                                                        | 12873                                                       | 6406                                                        | 11723                                                       | 6203                                                        |
|        | State Total                                                 | 242352                                                      | 289139                                                      | 180995                                                      | 248281                                                      | 159461                                                      |
|        | Union Territory                                             | Union Territory                                             | Union Territory                                             | Union Territory                                             | Union Territory                                             | Union Territory                                             |
| 1      | Andaman &Nicobar                                            | 69                                                          | 45                                                          | 19                                                          | 40                                                          | 19                                                          |
| 2      | Chandigarh                                                  | 17                                                          | 81                                                          | 21                                                          | 63                                                          | 21                                                          |
| 3      | Dadra &Nagar Haveli                                         | 11                                                          | 22                                                          | 11                                                          | 21                                                          | 9                                                           |
| 4      | Daman and Diu                                               | 14                                                          | 23                                                          | 10                                                          | 18                                                          | 9                                                           |
| 5      | Delhi                                                       | 0                                                           | 1844                                                        | 0                                                           | 1803                                                        | 0                                                           |
| 6      | Lakshadweep                                                 | 10                                                          | 14                                                          | 14                                                          | 13                                                          | 11                                                          |
| 7      | Puducherry                                                  | 98                                                          | 198                                                         | 103                                                         | 106                                                         | 103                                                         |
|        | UT Total                                                    | 219                                                         | 2227                                                        | 178                                                         | 2064                                                        | 172                                                         |
|        | GRAND TOTAL                                                 | 242571                                                      | 291366                                                      | 181173                                                      | 250345                                                      | 159633                                                      |

## ANNEXURE -II

| Details   | of funds released - last   | three years and current financial year (Rs. in Lakhs)   | three years and current financial year (Rs. in Lakhs)   | three years and current financial year (Rs. in Lakhs)   | three years and current financial year (Rs. in Lakhs)   |
|-----------|----------------------------|---------------------------------------------------------|---------------------------------------------------------|---------------------------------------------------------|---------------------------------------------------------|
|           | State                      | 2013-14                                                 | 2014-15                                                 | 2015-16                                                 | 2016-17                                                 |
| 1         | Andhra Pradesh             | 0                                                       | 0                                                       | 0                                                       | 0                                                       |
| 2         | Arunachal Pradesh          | 0                                                       | 171.00                                                  | 0                                                       | 0                                                       |
| 3         | Assam                      | 0                                                       | 2767.00                                                 | 0                                                       | 0                                                       |
| 4         | Bihar                      | 0                                                       | 0                                                       | 0                                                       | 0                                                       |
| 5         | Chhattisgarh               | 0                                                       | 0                                                       | 0                                                       | 0                                                       |
| 6         | Goa                        | 0                                                       | 0                                                       | 0                                                       | 0                                                       |
| 7         | Gujarat                    | 0                                                       | 1361.00                                                 | 0                                                       | 0                                                       |
| 8         | Haryana                    | 0                                                       | 0                                                       | 0                                                       | 0                                                       |
| 9         | Himachal Pradesh           | 0                                                       | 0                                                       | 0                                                       | 0                                                       |
| 10        | Jammu &Kashmir             | 0                                                       | 621.00                                                  | 0                                                       | 0                                                       |
| 11        | Jharkhand                  | 0                                                       | 0                                                       | 0                                                       | 0                                                       |
| 12        | Karnataka                  | 0                                                       | 0                                                       | 0                                                       | 0                                                       |
| 13        | Kerala                     | 0                                                       | 0                                                       | 0                                                       | 0                                                       |
| 14        | Madhya Pradesh             | 0                                                       | 0                                                       | 0                                                       | 0                                                       |
| 15        | Maharashtra                | 0                                                       | 0                                                       | 0                                                       | 0                                                       |
| 16        | Manipur                    | 168.74                                                  | 0                                                       | 0                                                       | 0                                                       |
| 17        | Meghalaya                  | 0                                                       | 0                                                       | 0                                                       | 0                                                       |
| 18        | Mizoram                    | 53.13                                                   | 95.00                                                   | 74.72                                                   | 74.72                                                   |
| 19        | Nagaland                   | 0                                                       | 233.00                                                  | 137.44                                                  | 0                                                       |
| 20        | Odisha                     | 0                                                       | 0                                                       | 0                                                       | 0                                                       |
| 21        | Punjab                     | 0                                                       | 0                                                       | 0                                                       | 0                                                       |
| 22        | Rajasthan                  | 516.38                                                  | 0                                                       | 0                                                       | 0                                                       |
| 23        | Sikkim                     | 0                                                       | 42.26                                                   | 0                                                       | 0                                                       |
| 24        | Tamil Nadu                 | 0                                                       | 0                                                       | 0                                                       | 0                                                       |
| 25        | Telangana                  | 0                                                       | 0                                                       | 0                                                       | 0                                                       |
| 26        | Tripura                    | 0                                                       | 123.39                                                  | 77.87                                                   | 0                                                       |
| 27        | Uttar Pradesh              | 0                                                       | 0                                                       | 0                                                       | 0                                                       |
| 28        | Uttarakhand                | 0                                                       | 0                                                       | 0                                                       | 0                                                       |
| 29        | West Bengal                | 0                                                       | 0                                                       | 531.53                                                  | 0                                                       |
| 30        | Andaman &Nicobar           | 0                                                       | 26.00                                                   | 69.53                                                   | 0                                                       |
| 31        | Chandigarh                 | 0                                                       | 0                                                       | 0                                                       | 0                                                       |
| 32        | Dadra &Nagar Haveli        | 0                                                       | 0                                                       | 0                                                       | 0                                                       |
| 33        | Daman &Diu                 | 0                                                       | 0                                                       | 0                                                       | 0                                                       |
| 34        | Delhi                      | 0                                                       | 0                                                       | 0                                                       | 0                                                       |
| 35        | Lakshadweep                | 0                                                       | 22.70                                                   | 0                                                       | 0                                                       |
| 36        | Puducherry                 | 4.75                                                    | 0                                                       | 0                                                       | 0                                                       |

Under the CSC 2.0 project, Rs. 145.00 Cr. has been released in 2015-16 as Grant-in-aid (GIA) to the implementing agency

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