Lok Sabha Question No. 3522 (UNSTARRED), answered on 2017-03-23
Subject: Grievances Redressal System for NRDWP
Ministry: DRINKING WATER AND SANITATION
Asked by: B. SREERAMULU

## GOVERNMENT OF INDIA

## MINISTRY OF DRINKING WATER & SANITATION

## LOK SABHA UNSTARRED QUESTION NO. 3522 TO BE ANSWERED ON 23.03.2017

## Grievances Redressal System for NRDWP

## 3522. SHRI B. SRIRAMULU:

Will the  Minister  of  DRINKING WATER  AND   SANITATION be pleased to state:

- (a) whether the Government has launched a Grievances Redressal System

under National Rural Drinking Water Programme(NRDWP);

- (b) if so, the details thereof;
- (c) the details of the grievances received in this regard from various States

including Karnataka during each of the last three years and the current year, State-wise; and

- (d) the steps taken by the Government for speedy redressal of above grievances during the said period?

## ANSWER

## MINISTER OF STATE FOR DRINKING WATER AND SANITATION (SHRI RAMESH CHANDAPPA JIGAJINAGI)

- (a) to (d) Under National Rural Drinking Water Programme (NRDWP), grievances related to Rural  Drinking  water  supply  can  be  lodged  at  the  link  provided  in  the  website  of  the Ministry of Drinking Water & Sanitation. As execution of Rural Drinking Water supply is done by the State Governments, all such grievances are forwarded to the State Governments for  taking  appropriate  corrective  action.  The  status  of  such  grievances  are  constantly monitored in the Ministry.

The details of grievances received in this regard from various States including Karnataka as on date is at Annexure . In addition, grievances relating to rural drinking water supply can also be lodged at the Central Public Grievance Redress and Monitoring System (CPGRAMS)  created  by  Department  of  Administrative  Reforms  and  Public  Grievances, Government  of  India.  Further,  complaints,  received  in  this  Ministry  physically  through letters, are forwarded to the concerned State Governments for redressal. The status of all the grievances  received  in  the  Ministry  are  monitored  by  a  dedicated  Cell  created  for  this purpose in the Ministry.

| Annexure   | Annexure            | Annexure            | Annexure   | Annexure      | Annexure     |
|------------|---------------------|---------------------|------------|---------------|--------------|
| S.No.      | State Name          | Number of Grievance | Pending    | Action taken  | Action taken |
| S.No.      | State Name          | Number of Grievance | Pending    | Under Process | Closed       |
| 1          | ANDAMAN and NICOBAR | 0                   | 0          | 0             | 0            |
| 2          | ANDHRAPRADESH       | 50                  | 15         | 2             | 33           |
| 3          | ARUNACHAL PRADESH   | 3                   | 1          | 0             | 2            |
| 4          | ASSAM               | 13                  | 0          | 4             | 9            |
| 5          | BIHAR               | 19                  | 19         | 0             | 0            |
| 6          | CHATTISGARH         | 2                   | 1          | 0             | 1            |
| 7          | GOA                 | 0                   | 0          | 0             | 0            |
| 8          | GUJARAT             | 13                  | 8          | 0             | 5            |
| 9          | HARYANA             | 29                  | 14         | 0             | 15           |
| 10         | HIMACHAL PRADESH    | 16                  | 11         | 0             | 5            |
| 11         | JAMMU AND KASHMIR   | 8                   | 7          | 0             | 1            |
| 12         | JHARKHAND           | 152                 | 20         | 5             | 127          |
| 13         | KARNATAKA           | 36                  | 19         | 1             | 16           |
| 14         | KERALA              | 2                   | 2          | 0             | 0            |
| 15         | LAKSHADWEEP         | 0                   | 0          | 0             | 0            |
| 16         | MADHYAPRADESH       | 16                  | 13         | 2             | 1            |
| 17         | MAHARASHTRA         | 49                  | 24         | 6             | 19           |
| 18         | MANIPUR             | 0                   | 0          | 0             | 0            |
| 19         | MEGHALAYA           | 0                   | 0          | 0             | 0            |
| 20         | MIZORAM             | 0                   | 0          | 0             | 0            |
| 21         | NAGALAND            | 0                   | 0          | 0             | 0            |
| 22         | ODISHA              | 62                  | 34         | 3             | 25           |
| 23         | PUDUCHERRY          | 0                   | 0          | 0             | 0            |
| 24         | PUNJAB              | 11                  | 4          | 1             | 6            |
| 25         | RAJASTHAN           | 22                  | 15         | 4             | 3            |
| 26         | SIKKIM              | 1                   | 1          | 0             | 0            |
| 27         | TAMIL NADU          | 22                  | 14         | 2             | 6            |
| 28         | TELANGANA           | 11                  | 1          | 2             | 8            |
| 29         | TRIPURA             | 0                   | 0          | 0             | 0            |
| 30         | UTTAR PRADESH       | 118                 | 79         | 5             | 34           |
| 31         | UTTARAKHAND         | 19                  | 1          | 5             | 13           |
| 32         | WEST BENGAL         | 22                  | 13         | 2             | 7            |
| Total      | Total               | 696                 | 316        | 44            | 336          |

Source: MDWS website