Lok Sabha Question No. 1964 (UNSTARRED), answered on 2018-03-07
Subject: Prices More Than MRP
Ministry: RAILWAYS
Asked by: M. B. RAJESH

## GOVERNMENT OF INDIA MINISTRY OF RAILWAYS

## LOK SABHA UNSTARRED QUESTION NO.1964

TO BE ANSWERED ON 07.03.2018

## PRICES MORE THAN MRP

1964. SHRI M.B. RAJESH:

Will the Minister of RAILWAYS  be pleased to state:

- (a) whether it is a fact that the railway passengers had to pay extra cost for  food  served  in  Railways  as  compared  to  the  price  list  available  in IRCTC website;
- (b) if so, the action taken by the Government in this regard;
- (c) whether it is also a fact that the catering services and food quality in Rajdhani/Duronto/Shatabdi/Superfast and other paid services in pantry are not upto the mark; and
- (d) if so, the total number of complaints received by the Government in this regard and the action taken thereon?

## ANSWER

## MINISTER OF STATE IN THE MINISTRY OF RAILWAYS

## (SHRI RAJEN GOHAIN)

- (a) & (b) As per the extant instructions, passengers have to pay the cost for  food  as    notified  by  the    Railway  Board.  Some  complaints  have  been received  from  time  to  time  with  respect  to  alleged  overcharging  from authorised  railway  vendors.  Such  complaints  are  inquired  and  taken  to their logical conclusions as per extant rules.
- (c) & (d): All efforts are made to ensure that the catering services and food quality in Rajdhani/Duronto /Shatabdi/Superfast and other paid services in pantry car is upto the mark.   Details of number of complaints related to catering services, quality of food and action taken thereon  during the last Financial Year and Current Financial Year (i.e. 01.04.2016 to 31.01.2018) are Appended.

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APPENDIX REFERRED TO IN REPLY TO PARTS (c) AND (d) OF UNSTARRED QUESTION  NO.  1964  BY  SHRI  M.B.  RAJESH  TO  BE  ANSWERED  IN  LOK SABHA ON 07.03.2018 REGARDING PRICES MORE THAN MRP

(c) &  (d):  Details  of  number    of  complaints  related  to  catering  services, quality of food and action taken thereon during the last Financial Year and Current Financial Year (i.e. 01.04.2016 to 31.01.2018) are as under:-

| Head                               | Year-wise No. of Complaints related to catering services over Indian Railways          | Year-wise No. of Complaints related to catering services over Indian Railways          |
|------------------------------------|----------------------------------------------------------------------------------------|----------------------------------------------------------------------------------------|
| Head                               | 2016-17 (01.04.2016 to 31.03.2017)                                                     | 2017-18 (01.04.2017 to 31.01.2018)                                                     |
| Over Charging                      | 4156                                                                                   | 3552                                                                                   |
| Quality                            | 2464                                                                                   | 1290                                                                                   |
| Quantity                           | 243                                                                                    | 172                                                                                    |
| Misbehaviour                       | 217                                                                                    | 210                                                                                    |
| Hygiene                            | 302                                                                                    | 107                                                                                    |
| Miscellaneous                      | 3055                                                                                   | 1785                                                                                   |
| Total                              | 10437                                                                                  | 7116                                                                                   |
| Head                               | Year-wise Action Taken on complaints related to catering services over Indian Railways | Year-wise Action Taken on complaints related to catering services over Indian Railways |
|                                    | 2016-17 (01.04.2016 to 31.03.2017)                                                     | 2017-18 (01.04.2017 to 31.01.2018)                                                     |
| Fined                              | 4812                                                                                   | 2724                                                                                   |
| Warned                             | 2823                                                                                   | 1655                                                                                   |
| Termination                        | 3                                                                                      | 16                                                                                     |
|                                    |                                                                                        | 828                                                                                    |
| Suitably Advised Not Substantiated | 893 704                                                                                | 557                                                                                    |
| D & AR Action                      | 24                                                                                     | 9                                                                                      |
| Any Other                          | 1178                                                                                   | 1327                                                                                   |
| Total                              | 10437                                                                                  | 7116                                                                                   |

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