Lok Sabha Question No. 5304 (UNSTARRED), answered on 2018-03-28
Subject: Vacancies in Postal Department
Ministry: COMMUNICATIONS
Asked by: VINOD KUMAR SONKAR

## GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS DEPARTMENT OF POSTS

## LOK  SABHA UNSTARRED QUESTION NO.5304 TO BE ANSWERED ON 28 TH  MARCH, 2018

## VACANCIES IN POSTAL DEPARTMENT

†5304. SHRI VINOD KUMAR SONKAR:

Will the Minister of COMMUNICATIONS be pleased to state:

- (a) the  details  of  vacancies  in  the  postal  department  of  the  country,  State/  UT-wise  and post-wise;
- (b) whether  the  postal  services  are  affected  due  to  the  said  vacant  posts  and  if  so,  the details thereof and steps taken by the Government to fill up the vacancies; and
- (c) whether the Government proposes to launch any mechanism for taking feedback for the services  offered  and  problems  faced  by  the  customers  of  post  offices  and  if  so,  the  details thereof and if not, the reasons therefor?

## ANSWER

## THE MINISTER OF STATE (IC) OF THE MINISTRY OF COMMUNICATIONS & MINISTER OF STATE IN THE MINISTRY OF RAILWAYS (SHRI MANOJ SINHA)

- (a) Postal Circle-wise and post-wise vacancies in the Department of Posts are as under:

| Name of Postal Circle   |   Multi Tasking Staff |   Postman |   Postal Assistant / Sorting Assistant |   Postmaster Grade (I, II, III) / Lower Selection Grade / Higher Selection Grade (I, II) |   Inspector Posts / Asst Superintendent Posts |   Total |
|-------------------------|-----------------------|-----------|----------------------------------------|------------------------------------------------------------------------------------------|-----------------------------------------------|---------|
| Andhra Pradesh          |                   194 |       414 |                                    831 |                                                                                      227 |                                            31 |    1697 |
| Assam                   |                   362 |       269 |                                    247 |                                                                                       95 |                                             4 |     977 |
| Bihar                   |                   103 |       172 |                                    392 |                                                                                      453 |                                             1 |    1121 |
| Chhattisgarh            |                    99 |       252 |                                    333 |                                                                                      452 |                                            17 |    1153 |
| Delhi                   |                   681 |       645 |                                    627 |                                                                                      109 |                                             1 |    2063 |
| Gujarat                 |                   433 |      1075 |                                   1035 |                                                                                      791 |                                            86 |    3420 |
| Haryana                 |                   178 |       249 |                                    437 |                                                                                      132 |                                             8 |    1004 |
| Himachal Pradesh        |                    17 |        39 |                                    174 |                                                                                       61 |                                             6 |     297 |
| Jammu & Kashmir         |                   175 |       204 |                                    230 |                                                                                       58 |                                            16 |     683 |
| Jharkhand               |                    83 |       253 |                                    153 |                                                                                      274 |                                            14 |     777 |
| Karnataka               |                   341 |       897 |                                    975 |                                                                                      363 |                                            32 |    2608 |

| Name of Postal Circle   |   Multi Tasking Staff |   Postman |   Postal Assistant / Sorting Assistant |   Postmaster Grade (I, II, III) / Lower Selection Grade / Higher Selection Grade (I, II) |   Inspector Posts / Asst Superintendent Posts |   Total |
|-------------------------|-----------------------|-----------|----------------------------------------|------------------------------------------------------------------------------------------|-----------------------------------------------|---------|
| Kerala                  |                     0 |       594 |                                    624 |                                                                                      359 |                                            17 |    1594 |
| Madhya Pradesh          |                   328 |       746 |                                    162 |                                                                                      249 |                                            29 |    1514 |
| Maharashtra             |                  2615 |      4552 |                                   3117 |                                                                                     1028 |                                            78 |   11390 |
| North East              |                    42 |        67 |                                     82 |                                                                                       78 |                                             8 |     277 |
| Odisha                  |                    98 |       128 |                                    283 |                                                                                      372 |                                            20 |     901 |
| Punjab                  |                   108 |       454 |                                    609 |                                                                                      234 |                                            11 |    1416 |
| Rajasthan               |                   274 |       316 |                                    788 |                                                                                      373 |                                            36 |    1787 |
| Tamilnadu               |                   635 |      1073 |                                    895 |                                                                                     2665 |                                            85 |    5353 |
| Telangana               |                   264 |       297 |                                    644 |                                                                                      220 |                                            39 |    1464 |
| Uttar Pradesh           |                  1471 |      2338 |                                   3123 |                                                                                     1497 |                                            28 |    8457 |
| Uttarakhand             |                   205 |       399 |                                    409 |                                                                                       86 |                                             1 |    1100 |
| West Bengal             |                   546 |       951 |                                    895 |                                                                                      766 |                                            52 |    3210 |
| Total                   |                  9252 |     16384 |                                  17065 |                                                                                    10942 |                                           620 |   54263 |

(b) Shortage of staff is due to vacancies arising on account of retirement, promotion, death and deputation. Recruitment to fill up vacant posts is done periodically by holding departmental examination, direct recruitment through Staff Selection Commission and also by individual Circle as per the provisions of the relevant recruitment rules. This is an ongoing process. Vacant posts are being manned by appropriately redeploying the available staff to ensure that postal services are not affected.

(c) The Department of Posts has a well laid out procedure for handling public grievances for, and feedback on, its services. A monitoring mechanism to ensure the quality of services and prompt  redressal  of  public  grievances  is  in  place.  The  facility  of  feedback  is  available  on Centralized Public Grievance Redress And Monitoring System (CPGRAMS) for customers. The customers can also give their feedback on social media platforms i.e. on Twitter and Facebook and on India Post Help Centre 1924. Dak Adalats are organized on quarterly basis at Circle and Divisional  level  for  the  customers.  Department  of  Posts  has  launched  an  online  customer feedback  survey  for  three  months  from  16.02.2018  to  15.05.2018  on  India  Post  website (www.indiapost.gov.in)  and  on  mobile  application  of  the  Department,  viz.  Postinfo  App.  This survey is to reflect the Customer's viewpoint on a particular service of a particular post office. In addition to the above, the customer complaint / suggestion book is available in each post office.

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