Lok Sabha Question No. 2448 (UNSTARRED), answered on 2018-08-01
Subject: Administrative Reforms
Ministry: PERSONNEL, PUBLIC GRIEVANCES AND PENSIONS
Asked by: HARISH CHANDRA MEENA

## GOVERNMENT OF INDIA

## MINISTRY OF PERSONNEL, PUBLIC GRIEVANCES AND PENSIONS (DEPARTMENT OF ADMINISTRATIVE REFORMS AND PUBLIC GRIEVANCES)

## LOK SABHA UNSTARRED QUESTION NO. 2448

(TO BE ANSWERED ON 01.08.2018)

## ADMINISTRATIVE REFORMS

## 2448. SHRI HARISH MEENA:

Will the PRIME MINISTER be pleased to state:

- (a) the details of the initiatives undertaken by the Government for administrative reforms in the areas dealing with sensitive public policy making in the country since 2014;
- (b) whether the Government is aware that it is not being followed despite issue of guidelines in this regard; and
- (c) if so, the details thereof and the steps taken by the Government to administer/monitor that the guidelines issued to departments/Ministries are fully followed?

## ANSWER

## MINISTER OF STATE IN THE MINISTRY OF PERSONNEL, PUBLIC GRIEVANCES AND PENSIONS AND MINISTER OF STATE IN THE PRIME MINISTER'S OFFICE (DR. JITENDRA SINGH)

- (a): Several Administrative reforms are implemented by Government post 2014 to extend the benefits of development more effectively to all sections of the society. The reforms are part of a continuous process. Some of the major reforms are as under:
- (i)    e-SamikshaA real time online system for monitoring and follow up action on the decisions  taken  by  the  Government  at  the  apex  level  in  respect  of    implementation  of important  Government's programmes / projects.
- (ii)  e-Office - e-Office Mission Mode Project (MMP) has been strengthened for enabling Ministries/Department to switchover to paperless office and expedite decision making.
- (iii)  Direct  Benefit  Transfer  (DBT)  payment , e-Payments -  All  payments  to  the beneficiary  is  to  be  made  directly  to  their  bank  account  through  electronic  mode  under DBT.
- (iv)  Legal Information Management Based System (LIMBS) - This is an online court case monitoring system to ensure speedy disposal of disputes.
- (v) Online application system for notaries - This system helps the interested persons in getting them registered as notaries.
- (vi) Discontinuation of Interview in recruitment of Junior Level Posts - Government has taken a decision to dispense away with the interview in recruitment of all Group 'C', Group  'B'  (Non-gazetted  post)  and  other  equivalent  post  from  01.01.2016  in  all Government of India Ministries/Department/Attached Offices/Subordinate Offices/Autonomous  Bodies/Public  Sector  Undertakings  to  curb  malpractices  and  for bringing objectivities to the selection process.

(vii) ' Jeevan Pramaan' The system provides authenticity to Digital Life Certificate without  the  necessity  of  the  pensioner  being  present  in  person  before  his/  her  Pension Dispensing Authority.

(viii) The  Government  has  undertaken  several  initiatives  to  introduce  new  IT  products and  technologies  and  to  strengthen  existing  ones  in  its  various  e-Governance  projects. Some of major initiatives are as under:

(a)   National Scholarship Portal: It provides a centralized platform for application and disbursement of scholarship to students under any scholarship scheme.

(b)   GeM -An online procurement of Goods & Services required by various Government Departments  /  Organizations  /  PSUs,  Government  e-Marketplace  (GeM)  has  been developed to enhance transparency, efficiency and speed in public procurement.

(c)   UMANG -   Unified Mobile App for New - age Governance is an initiative to build a common,  unified  platform  and  mobile  app  to  facilitate  single  point  of  access  for government services through mobile.

(d)    Digital  Locker -This  provides  an  ecosystem  with  collection  of  repositories  and gateways for issuers to upload the documents in the digital repositories. It will eliminate the usage of physical documents and enable sharing of e-documents across agencies. The System serves as a platform to enable citizens to securely store and share their documents with service providers who can directly access them electronically.

(e)      e-Hospital -Online  Registration    Framework (ORF) is an initiative  to  facilitate  the patients to take online OPD appointments with government hospitals. This framework also covers patient care, laboratory services and medical record management.

(f)    National  Centre  of  Geo-informatics  (NCoG) -    Under  this  project,  Geographic Information System (GIS) platform for sharing, collaboration, location based analytics and decision support system for Departments has been developed.

## (ix)    Following  initiatives  are  taken  up  to  ensure  farmers'  welfare  as  well  as consumers' satisfaction:

(a)        M-Kisan  Portal  All Central and State Government organizations in agriculture and  allied  sectors  to  give  information/services/advisories  to  farmers  by  SMS  in  their language, preference of agricultural practices and location.

(b)      Kisan Call Centres - Government has set up call centres to respond to the queries of farmers.

(c) Kisan  Suvidha  Mobile  App -  On  critical  parameters  such  as  weather,  input dealers, market price, plant protection and expert advisories.

(d) e-National Agriculture Market (e-NAM) - National Agriculture Market (NAM) is  a  pan-India  electronic  trading  portal  which  networks  the  APMC  mandis  to  create  a unified national market for agricultural commodities.

(b) & (c):    It is the endeavour of the Government to ensure that the administrative reforms and guidelines  for  effective  implementation  of  public  policy  are  followed  in  full  measure  so  that benefits  of  the  schemes  reach  all  sections  of  society.    Review/monitoring  is  a  part  of  public policy implementation.

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