Lok Sabha Question No. 2492 (UNSTARRED), answered on 2018-08-01
Subject: Private Catering Companies
Ministry: RAILWAYS
Asked by: LALLU SINGH

## GOVERNMENT OF INDIA MINISTRY OF RAILWAYS

## LOK SABHA UNSTARRED QUESTION NO.2492 TO BE ANSWERED ON 01.08.2018

## PRIVATE CATEREING COMPANIES

† 2492. SHRI LALLU SINGH:

Will the Minister of RAILWAYS  be pleased to state:

- (a)  the  year-wise  number  of  complaints  received  by  the  Railways during the last three years against private catering companies for taking more price than prescribed and violating the guidelines;
- (b)  whether  any  inquiry  is  being  conducted  against  such  catering firms; (c)  if so, the names of such companies against which said inquiry is being conducted; (d)  whether  some  catering  agencies  are  not  serving  eatables  in terms of approved contract; and (e)  if so, the details thereof along with details of the action taken
- against such agencies?

## ANSWER

MINISTER OF STATE IN THE MINISTRY OF RAILWAYS (SHRI RAJEN GOHAIN)

- (a) to (e): A Statement is laid on the Table of the House.

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STATEMENT  REFERRED  TO  IN  REPLY  TO  PARTS  (a)  TO  (e)  OF UNSTARRED  QUESTION  NO.  2492    BY  SHRI  LALLU  SINGH  TO  BE ANSWERED  IN  LOK  SABHA  ON  01.08.2018  REGARDING  PRIVATE CATEREING COMPANIES

(a)  to  (e)  :  The  total  complaints  received  (including  against  Private Caterers) in Railways with regard to overcharging and other deficiencies/lapses  on  catering  services  and  the  fine  imposed  thereon are as under:

| Year      | Nature of complaints   |   Number of complaints |   Number of cases fine imposed | Total Amount of fine Imposed.   |
|-----------|------------------------|------------------------|--------------------------------|---------------------------------|
| 2015-16   | Over Charging          |                   2809 |                           1918 | ` 2,08,28,150 1,08,01,700       |
| 2015-16   | Other Deficiencies     |                   5899 |                           1650 | `                               |
| 2015-16   | Total                  |                   8708 |                           3568 | ` 3,16,29,850                   |
| 2016-17   | Over Charging          |                   4156 |                           2651 | ` 2,93,47,428                   |
| 2016-17   | Other Deficiencies     |                   6281 |                           2161 | ` 1,79,92,450                   |
| 2016-17   | Total                  |                  10437 |                           4812 | ` 4,73,39,878                   |
| 2017-18   | Over Charging          |                   4185 |                           2425 | ` 3,65,63,257                   |
| 2017-18   | Other Deficiencies     |                   5732 |                           1437 | ` 1,21,36,209                   |
| 2017-18   | Total                  |                   9917 |                           3862 | ` 4,86,99,466                   |
| 2018-19   | Over Charging          |                    873 |                            490 | ` 35,89,820                     |
| (up to    | Other Deficiencies     |                   1965 |                            352 | ` 30,85,140                     |
| 30.06.18) | Total                  |                   2838 |                            842 | ` 66,74,960                     |

Currently  no  inquiry  is  being  conducted  against  any  Private  Caterers. During the period from 2015-16 to 2018-19 (i.e Upto 30.06.2019) a total number of  21  contracts for catering services in respect of (i) Ambhuj Hotel & Real Estate (ii) Doon Caterers (iii) G. Bharathi

(iv)  Golden  Caterers  (v)  H  D  &  Sons  (vi)  K.M  Musthafa  (vii)  Mahadev Sales  Agency  (viii)  R  K  Associates  &  Hotelier  (ix)  R  C  Yadav    (x)  S. Nagraj (xi) Sai Balaji Food & Beverages Ltd. (xii) Satyam Caterers Pvt. Ltd  and  (xiii)  Sunshine  Caterers  were  terminated  for  various  cases  of deficiencies/lapses in catering services.

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