Lok Sabha Question No. 3449 (UNSTARRED), answered on 2016-12-06
Subject: Consumer Cases in Uttar Pradesh
Ministry: CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION
Asked by: ANANT KUMAR DATTATREYA HEGDE, BHAIRON PRASAD MISHRA, PONNUSAMY VENUGOPAL, R. VANAROJA, CHANDU LAL SAHU

## Government of India

## Ministry of Consumer Affairs, Food and Public Distribution Department of Consumer Affairs

## LOK SABHA

## UNSTARRED QUESTION NO. 3449

TO BE ANSWERED ON 6.12 .2016

## CONSUMER CASES IN UTTAR PRADESH

3449. SHRI  ANANTKUMAR  HEGDE:  SHRI  BHAIRON  PRASAD  MISHRA:  DR.  P. VENUGOPAL: SHRIMATI VANAROJA R.: SHRI CHANDU LAL SAHU:

(OIH)

## Will the Minister of CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION miHkksDrk ekeys] [kk| vkSj lkoZtfud forj.k ea=h be pleased to state:

- (a) whether even after 30 years of its enactment, the implementation of Consumer Act l tatters with low consumer rights awareness and dysfunctional consumer forums, if s details thereof along with the steps taken to ensure greater participation of consumers in the consumer movement;
- (b) whether  the  consumer  forums  are  affected  by  lack  of  punctuality,  infrastru constraints funding and manpower, if so, the remedial steps proposed to be taken Government in this reg ard;
- (c) the number of cases filed in consumer courts in the country during the last thr State/UT - wise including Chhattisgarh & Uttar Pradesh;
- (d) the  number  of  consumer  cases  pending  and  discharged  during  the  last  three  y State/UT - wise alo ng with the steps taken to expedite disposal of pending cases; and
- (e) whether there is any plan to set up a statutory watchdog body on the lines of safeguard the rights of consumers, if so, the details thereof and if not, reasons

## ANSWER

## miHkksDrk ekeys] [kk| vkSj lkoZtfud forj.k jkT; ea=h ¼Jh lhvkjpkS/kjh½

## THE MINISTER OF STATE CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION ( SHRI C. R. CHAUDHARY )

*****

- (a): No Madam. The number of complaints filed in the three tier consumer Fora has r over the years and has reached 46,71,770 since their inception, which is an indication o consumer awareness.

Further to  spread the consumer movement in the count ry, the Department of Consumer Affairs  has  launched  the  'Jago  Grahak  Jago'  campaign  for  consumer  awareness  and  has  also been  providing  financial  assistance  to  the  Voluntary  Consumer  Organizations  from Consumer Welfare Fund for this purpose, among othe rs.

## ORIGINAL IN HINDI

(b):   Under the provisions of the Consumer Protection Act, 1986 it is the responsibi State  Governments  to  provide  infrastructure  and  manpower  to  the  State  Consumer  Disp Redressal  Commissions  and  the  District  Consumer  Disputes  Redres al  Fora.  The  Central Government, however  has been supplementing the efforts by providing financial assistan strengthening  the  infrastructure  of  Consumer  Fora  in  the  States.    In  addition,  th Government has also been sensitizing the States f rom time to time to take necessary measures for improving the functioning of the Consumer Fora.

The  Hon'ble  Supreme  Court,  based  on  the  report  of  a  Committee  constituted  by  it  to study the functioning of Consumer Fora in the country, has issued direction s  vide its order dated 21/11/2016  in  Civil  Appeal  No.  2740/2007  containing  certain  measures  for  improving functioning of the Fora.

(c)  &  (d): The  number  of  cases  filed  and  disposed  of  during  the  last  three  years  stat - wise, including Chhatisgarh and Uttar Pradesh is given in the Annexure .

With a view to dispose of the pendency, the National Commission has been hold Circuit Benches from time to time.  Some of the State Commissions and District Forum adopting the process of holding L ok Adalats for speedy disposal of the cases.

(e ): In the Consumer Protection Bill, 2015, already introduced in Parliament, provisi been  made  for  establishment  of  an  executive  agency,  to  be  known  as  the  Central  Cons Protection  Authority,  which  w ill  look  into  unfair  trade  practices  and    promote,  protect enforce the rights of consumers.

## STATEMENT REFERRED TO IN REPLY TO PARTS (c) and (d) OF LOK SABHA UNSTARRED  QUESTION  NO.  3449  FOR  ANSWER  ON  06.12.2016  REGARDING CONSUMER CASES IN UTTAR PRADESH

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## YEAR-WISE FILING & DISPOSAL IN NATIONAL COMMISSION & STATE COMMISSIONS

|                         | 2013   | 2013    | 2014   | 2014    | 2015   | 2015    |
|-------------------------|--------|---------|--------|---------|--------|---------|
|                         | Filed  | Dispose | Filed  | Dispose | Filed  | Dispose |
| National Commission     | 7223   | d 6602  | 6806   | d 6668  | 5943   | d 7259  |
| Andhra Pradesh          | 1586   | 1467    | 1095   | 827     | 578    | 118     |
| A & N Islands           | 2      | 2       | 2      | 0       | 3      | 1       |
| Arunachal Pradesh       | 4      | 5       | NA     | NA      | NA     | NA      |
| Assam                   | 63     | 419     | NA     | NA      | NA     | NA      |
| Bihar                   | 597    | 325     | NA     | NA      | NA     | NA      |
| Chandigarh              | 825    | 874     | 961    | 980     | 1047   | 894     |
| Chattisgarh             | 695    | 491     | 842    | 909     | 726    | 887     |
| D & N Haveli/Daman &Diu | 0      | 0       | NA     | NA      | NA     | NA      |
| Delhi                   | 2173   | 1292    | 1295   | 1335    | 558    | 503     |
| Goa                     | 146    | 176     | 142    | 138     | 127    | 155     |
| Gujrat                  | 3365   | 6375    | NA     | NA      | NA     | NA      |
| Haryana                 | 1073   | 905     | 1389   | 841     | 1370   | 1177    |
| Himachal Pradesh        | 1584   | 1673    | 1945   | 1700    | 1089   | 1132    |
| Jammu & Kashmir         | 388    | 423     | 304    | 329     | 1359   | 712     |
| Jharkhand               | 170    | 173     | 219    | 175     | 188    | 218     |
| Karnataka               | 2054   | 3008    | 2087   | 1523    | 1910   | 648     |
| Kerala                  | 1198   | 731     | NA     | NA      | NA     | NA      |
| Lakshadweep             | 1      | 0       | 0      | NA      | 0      | NA      |
| Madhya Pradesh          | 2759   | 1793    | 2653   | 1069    | 1762   | 1473    |
| Maharashtra             | 2756   | 2033    | 3412   | 1725    | 4485   | 853     |
| Manipur                 | -      | -       | 6      | -       | 5      | 37      |
| Meghalaya               | NA     | NA      | NA     | NA      | NA     | NA      |
| Mizoram                 | 8      | 5       | 9      | 3       | 4      | 1       |
| Nagaland                | 4      | 3       | 15     | 0       | 10     | 44      |
| Orissa                  | 477    | 369     | NA     | NA      | NA     | NA      |
| Pondicherry             | 7      | 7       | 23     | 14      | NA     | NA      |
| Punjab                  | 1636   | 3528    | 1923   | 2716    | 1673   | 2760    |
| Rajasthan               | 2601   | 2312    | 2951   | 2024    | 3509   | 1779    |
| Sikkim                  | 7      | 5       | 6      | 7       | NA     | NA      |
| Tamilnadu               | 988    | 593     | 734    | 765     | 1121   | 721     |
| Telangana               | 223    | 126     | 301    | 31      | 229    | 8       |
| Tripura                 | 132    | 37      | 71     | 130     | NA     | NA      |
| Uttar Pradesh           | 3572   | 4201    | 3137   | 4149    | 3453   | 3989    |
| Uttarakhand             | 379    | 234     | 339    | 226     | 305    | 280     |
| West Bengal             | 2520   | 1572    | 2827   | 1829    | 3213   | 2642    |

## YEAR-WISE FILING & DISPOSAL IN DISTRICT FORUMS

| States                  | 2013      | 2013      | 2014    | 2014     | 2015    | 2015     |
|-------------------------|-----------|-----------|---------|----------|---------|----------|
| States                  | Filed     | Disposed  | Filed   | Disposed | Filed   | Disposed |
| Andhra Pradesh          | 3739      | 1149      | 1959    | 1062     | 1772    | 526      |
| A & N Islands           | 30        | 31        | 30      | 50       | 14      | 17       |
| Arunachal Pradesh       | 0N NA     | NA        | NA      | 0 NA     | NA      | NA       |
| Assam                   | 0 NA      | 0 NA      | 0 N NA  | n NA     | 0 NA    | NA       |
| Bihar                   | NA 3730   | 0 2239    | A0 NA   | ana0 NA  | 0 NA    | 0 nNA    |
| Chandigarh              | 2157      | 2165      | 0 2078  | 0 2048   | 2178    | 2019     |
| Chattisgarh             | 1801      | 1785      | 2270    | 1954     | 2447    | 1460     |
| D & N Haveli/Daman &Diu | 0 NA      | 0 NA      | 0 NA    | NA       | NA      | NA       |
| Delhi                   | 7420      | 8226      | 8205    | 0 7739   | 0 3369  | 0 2690   |
| Goa                     | 208       | 294       | 214     | 276      | 199     | 198      |
| Gujrat                  | 8909      | 10003     | 0       | 0        | 0       | 0        |
| Haryana                 | 7714      | 10740     | 6881    | 8696     | 7822    | 7803     |
| Himachal Pradesh        | 2024      | 2313      | 1860    | 1981     | 1613    | 1718     |
| Jammu & Kashmir         | NA        | NA        | NA      | NA       | NA      | NA       |
| Jharkhand               | 0 1527    | 0 953     | 0 1296  | 0 1154   | 0 1374  | 0 1196   |
| Karnataka               | 7703      | 6427      | 11113   | 6167     | 7848    | 6859     |
| Kerala                  | 6142      | 4770      | NA      | NA0      | NA0     | NA0      |
| Lakshadweep             | 2         | 0 NA      | NA      | NA       | NA      | NA       |
| Madhya Pradesh          | 10430     | 11323     | 10330   | 8613     | 10774   | 8550     |
| Maharashtra             | 9525      | 6914      | 13287   | 8486     | 14566   | 33724    |
| Manipur                 | 22        | 5         | 46      | 30       | 26      | 23       |
| Meghalaya               | NA        | NA0       | NA0     | NA0      | NA0     | NA0      |
| Mizoram                 | 60        | 8         | 56      | 53       | 33      | 21       |
| Nagaland                | NA0       | NA0       | NA0     | N NAA0   | NA0     | NA0      |
| Orissa                  | 3240      | 2607      | NA      | NA       | NA      | NA       |
| Pondicherry             | 56        | 18        | na0 92  | 0 99     | 0 NA0   | 0 NA0    |
| Punjab                  | 8417      | 10198     | 7589    | 8135     | 7885    | 7104     |
| Rajasthan               | 22140     | 20879     | 21792   | 20606    | 22990   | 20497    |
| Sikkim                  | 16        | 14        | 22      | 23       | NA      | NA0      |
| Tamilnadu               | 3316      | 2498      | 2992    | 1858     | 0 2633  | 2180     |
| Telangana               | 2058      | 1663      | 1977    | 1339     | 2133    | 738      |
| Tripura                 | NA        | NA        | NA      | NA       | NA      | NA       |
| Uttar Pradesh           | 0na 26073 | 0na 26060 | 0 23156 | 0 24579  | 0 24026 | 0 24639  |
| Uttarakhand             | 1430      | 1316      | 1421    | 1112     | 1376    | 1414     |
| West Bengal             | 5896      | 5116      | 6396    | 5892     | 6192    | 5522     |