Lok Sabha Question No. 1506 (UNSTARRED), answered on 2017-07-25
Subject: Cases before Consumer Forums
Ministry: CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION
Asked by: KIRIT SOMAIYA

## Ministry of Consumer Affairs, Food and Public Distribution

## Government of India Department of Consumer Affairs

## LOK SABHA UNSTARRED QUESTION NO. 1506

TO BE ANSWERED ON 25.07.2017

## CASES BEFORE CONSUMER FORUMS

1506.  DR. KIRIT SOMAIYA:

## Will the Minister of CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION miHkksDrk ekeys] [kk| vkSj lkoZtfud forj.k ea=h be pleased to state:

- (a) whether any sample analysis has been done by the Government about the pendency of cases before different Consumer Forums in the country;
- (b) if so, the details thereof, sector-wise;
- (c) whether it is true that non-filling of vacant posts of President and members in District and State Forums is resulting in huge pendency of consumer cases;
- (d) whether the Government will take action for filling of these vacant posts; and
- (e) if so, the details thereof and if not, the reasons therefor?

## ANSWER

## miHkksDrk ekeys] [kk| vkSj lkoZtfud forj.k jkT; ea=h ¼Jh lh- vkj- pkS/kjh½

## THE MINISTER OF STATE CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION (SHRI C. R. CHAUDHARY)

- (a) & (b) : As per the data maintained by the  Computerization and Computer Networking of  Consumer  Forums  in  country  (CONFONET),  pendency  status  of  the  cases  filed  before Consumer Forums in the country is given in Annexure.
- (c) : The  non-filling  of  vacant  posts  of  President  and  Members  in  the  District  and State Fora is, to some extent, responsible for pendency in consumer cases.
- (d)&(e)  : As  per the provisions of the Consumer  Protection  Act, 1986, it is the responsibility of the State Governments/UTs to establish and administer the District Fora  and State Commission, which inter-alia includes filling up of vacant posts of Members/Presidents in District Fora and State Commissions. State Governments are advised from time to time to fill up these vacancies well in advance.

*****

-------------------------------------------------------------------------------------------------------------------------

| STATEMENT OF PENDING CASES (CATEGORY WISE) NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION   | STATEMENT OF PENDING CASES (CATEGORY WISE) NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION   | STATEMENT OF PENDING CASES (CATEGORY WISE) NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION   |
|----------------------------------------------------------------------------------------------|----------------------------------------------------------------------------------------------|----------------------------------------------------------------------------------------------|
| S. NO.                                                                                       | SECTOR                                                                                       | PENDENCY                                                                                     |
| 1                                                                                            | Housing                                                                                      | 7030                                                                                         |
| 2                                                                                            | Insurance                                                                                    | 2499                                                                                         |
| 3                                                                                            | Banking                                                                                      | 1130                                                                                         |
| 4                                                                                            | Medical                                                                                      | 647                                                                                          |
| 5                                                                                            | Defective Goods                                                                              | 200                                                                                          |
| 6                                                                                            | Finance                                                                                      | 178                                                                                          |
| 7                                                                                            | Electricity                                                                                  | 156                                                                                          |
| 8                                                                                            | Service Deficiency                                                                           | 163                                                                                          |
| 9                                                                                            | Education                                                                                    | 110                                                                                          |
| 10                                                                                           | others                                                                                       | 3227                                                                                         |

#This report is generated based on the data available on Confonet National Server

| STATEMENT OF PENDING CASES (CATEGORY WISE) ALL STATE COMMISSION   | STATEMENT OF PENDING CASES (CATEGORY WISE) ALL STATE COMMISSION   | STATEMENT OF PENDING CASES (CATEGORY WISE) ALL STATE COMMISSION   |
|-------------------------------------------------------------------|-------------------------------------------------------------------|-------------------------------------------------------------------|
| S. NO.                                                            | SECTOR                                                            | PENDENCY                                                          |
| 1                                                                 | Insurance                                                         | 29921                                                             |
| 2                                                                 | Housing                                                           | 21417                                                             |
| 3                                                                 | Banking                                                           | 12644                                                             |
| 4                                                                 | Electricity                                                       | 8381                                                              |
| 5                                                                 | Medical                                                           | 5694                                                              |
| 6                                                                 | Finance                                                           | 2866                                                              |
| 7                                                                 | Service Deficiency                                                | 2418                                                              |
| 8                                                                 | Automobiles                                                       | 1691                                                              |
| 9                                                                 | Telecom                                                           | 1430                                                              |
| 10                                                                | others                                                            | 60161                                                             |

#This report is generated based on the data available on Confonnet National Server

| STATEMENT OF PENDING CASES (CATEGORY WISE) ALL DISTRICT FORUMS   | STATEMENT OF PENDING CASES (CATEGORY WISE) ALL DISTRICT FORUMS   | STATEMENT OF PENDING CASES (CATEGORY WISE) ALL DISTRICT FORUMS   |
|------------------------------------------------------------------|------------------------------------------------------------------|------------------------------------------------------------------|
| S. NO.                                                           | SECTOR                                                           | PENDENCY                                                         |
| 1                                                                | Insurance                                                        | 68601                                                            |
| 2                                                                | Banking                                                          | 33113                                                            |
| 3                                                                | Electricity                                                      | 27420                                                            |
| 4                                                                | Housing                                                          | 25374                                                            |
| 5                                                                | Consumer                                                         | 13088                                                            |
| 6                                                                | Electrical &Electronic Goods                                     | 10215                                                            |
| 7                                                                | Finance                                                          | 10129                                                            |
| 8                                                                | Medical                                                          | 9169                                                             |
| 9                                                                | Automobiles                                                      | 8565                                                             |
| 10                                                               | others                                                           | 108523                                                           |

#This report is generated based on the data available on Confonet National Server