Lok Sabha Question No. 335 (UNSTARRED), answered on 2016-11-17
Subject: "Meri Sadak" Mobile App for PMGSY
Ministry: RURAL DEVELOPMENT
Asked by: RAJESH RANJAN  (PAPPU  YADAV), RANJEET RANJAN

## GOVERNMENT OF INDIA MINISTRY OF RURAL DEVELOPMENT DEPARTMENT OF RURAL DEVELOPMENT

## LOK SABHA

## UNSTARRED QUESTION NO .335 TO BE ANSWERED ON 17.11.2016

## "MERI SADAK" MOBILE APP FOR PMGSY

## 335. SHRI RAJESH RANJAN: SHRIMATI RANJEET RANJAN:

Will the Minister of RURAL DEVELOPMENT be pleased to state:

- (a) the number of citizens who have downloaded the 'Meri Sadak' mobile app and number of them from rural areas of the country;
- (b) whether the app is available in the regional languages and if so, the details thereof;
- (c) the State - wise details on the number of complaints received through the app and the status of the same for the year 2015 - 16 and the current financial year;
- (d) the details of the total cost incurred for the eveloping the app and the recurring cost of the same along with the total expenditure incurred on creating awareness for the 'Meri Sadak' app during the said period;
- (e) whether the advertisement campaign for creating awareness is being run in regional languages and if so , the details thereof and if not, the reasons therefor; and
- (f) whether the Ministry proposes to incorporate the process of social audit under the guidelines of the PMGSY as recommended by CAG and if so, the details thereof and if not, the reasons therefo r?

## ANSWER MINISTER OF STATE IN THE MINISTRY OF RURAL DEVELOPMENT ( SHRI RAM KRIPAL YADAV )

(a): The ' Meri Sadak ' Mobile App (latest version '4.0') was launched on 20 th July, 2015 for Citizens Feedback System for PMGSY Roads. Meri Sadak mobile application enables citizens  to  submit  their  feedback/complaints  related  to  pace  of  construction,  a works, quality of work of PMGSY roads. The State Quality Coordinator (SQC), in each State, has been designated as the Nodal Officer to hand le and redress such grievances. As on 11.11.2016, 6,04,351 persons have downloaded 'Meri Sadak' Mobile App .

- (b): No Sir. there is no such provision available at present.
- (c): The number of complaints received during 2015 -16 is 4,228 and 40,495 during 2016 -17.The State - wise details are at Annexure - I & II.

(d)&(e) : The  total  cost  incurred  on  development  of  'Meri  Sadak'  Mobile  App  is Rs.7,17,000/ -(Rupees  Seven  lakh  seventeen  thousand  only)  inclusive  of  all  applic charges. Integrated advertis ement campaign of the Ministry which focus on programmes like MGNREGA,  NRLM,  SAGY,  Rurban  Mission,  Ajeevika  Mission,  DDU- GKY  as  well  as Meri Sadak App, have been run on various media vehicles, such as:

- i . Printing Messages on the Railway Tickets
- ii . Printing messages on the back side of the Access cards at pilgrim Destinations (Hindi, English & Telugu languages.
- iii . Doordarshan and regional kendras and kissan channels.
- iv . IRCTC Railway Catering products
- v. Digital cinema
- vi . FM Channels
- vii . C&S Channels

An amount of Rs.1 04,69,97,356 (approximately) has been spent on the above programmes o the Ministry, including the publicity on Meri Sadak App. during the financial year 2 - 17.

- (f) : A pilot project for social audit of rural roads under PMGSY, aimed at:
- i . Conceptualizat ion  and  exploration  of  Citizen  Monitoring  of  road  works  und PMGSY.
- ii . Development and trial of monitoring quality and testing equipment kit,

has been completed. This pilot - pr ject covered, three States namely, Jharkhand, Meghalay and  Rajasthan.  This  was  further  extended  to  the  States  of  Assam,  Karnataka,  Odis Uttarakhand  under  Phase -II  of  the  pilot  project.  The  final  report  of  the  project  h as  been received and shared with all the 7 States with the request to adopt the system of s of PMGSY roads by using 'citizen monitors'.

****

| Annexure - I                                                                                                                                                                  | Annexure - I                                                                                                                                                                  | Annexure - I                                                                                                                                                                  | Annexure - I                                                                                                                                                                  | Annexure - I                                                                                                                                                                  | Annexure - I                                                                                                                                                                  | Annexure - I                                                                                                                                                                  |
|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| Referred to in reply to part(c) of the Lok Sabha Unstarred Q.No.335 due for State - wise status of feedback received during 2015 - 16 through Mobile Application "Meri Sadak" | Referred to in reply to part(c) of the Lok Sabha Unstarred Q.No.335 due for State - wise status of feedback received during 2015 - 16 through Mobile Application "Meri Sadak" | Referred to in reply to part(c) of the Lok Sabha Unstarred Q.No.335 due for State - wise status of feedback received during 2015 - 16 through Mobile Application "Meri Sadak" | Referred to in reply to part(c) of the Lok Sabha Unstarred Q.No.335 due for State - wise status of feedback received during 2015 - 16 through Mobile Application "Meri Sadak" | Referred to in reply to part(c) of the Lok Sabha Unstarred Q.No.335 due for State - wise status of feedback received during 2015 - 16 through Mobile Application "Meri Sadak" | Referred to in reply to part(c) of the Lok Sabha Unstarred Q.No.335 due for State - wise status of feedback received during 2015 - 16 through Mobile Application "Meri Sadak" | Referred to in reply to part(c) of the Lok Sabha Unstarred Q.No.335 due for State - wise status of feedback received during 2015 - 16 through Mobile Application "Meri Sadak" |
| From Date : July 20, 2015                                                                                                                                                     | From Date : July 20, 2015                                                                                                                                                     | From Date : July 20, 2015                                                                                                                                                     | To Date :                                                                                                                                                                     | March 31, 2016                                                                                                                                                                | March 31, 2016                                                                                                                                                                |                                                                                                                                                                               |
| Sr.N o.                                                                                                                                                                       | State                                                                                                                                                                         | No. of complaints received                                                                                                                                                    | Feedback(s) Accepted & Forwarded to concerned State(s)                                                                                                                        | Final reply sent                                                                                                                                                              | Interim reply sent                                                                                                                                                            | Replies Pending                                                                                                                                                               |
| 1                                                                                                                                                                             | Andhra Pradesh                                                                                                                                                                | 19                                                                                                                                                                            | 19                                                                                                                                                                            | 19                                                                                                                                                                            | 0                                                                                                                                                                             | 0                                                                                                                                                                             |
| 2                                                                                                                                                                             | Arunachal Pradesh                                                                                                                                                             | 1                                                                                                                                                                             | 1                                                                                                                                                                             | 1                                                                                                                                                                             | 0                                                                                                                                                                             | 0                                                                                                                                                                             |
| 3                                                                                                                                                                             | Assam                                                                                                                                                                         | 35                                                                                                                                                                            | 35                                                                                                                                                                            | 35                                                                                                                                                                            | 0                                                                                                                                                                             | 0                                                                                                                                                                             |
| 4                                                                                                                                                                             | Bihar                                                                                                                                                                         | 86                                                                                                                                                                            | 86                                                                                                                                                                            | 86                                                                                                                                                                            | 0                                                                                                                                                                             | 0                                                                                                                                                                             |
| 5                                                                                                                                                                             | Chhattisgarh                                                                                                                                                                  | 15                                                                                                                                                                            | 15                                                                                                                                                                            | 15                                                                                                                                                                            | 0                                                                                                                                                                             | 0                                                                                                                                                                             |
| 6                                                                                                                                                                             | Dadra And Nagar Haveli                                                                                                                                                        | 1                                                                                                                                                                             | 0                                                                                                                                                                             | 0                                                                                                                                                                             | 0                                                                                                                                                                             | 0                                                                                                                                                                             |
| 7                                                                                                                                                                             | Goa                                                                                                                                                                           | 4                                                                                                                                                                             | 4                                                                                                                                                                             | 4                                                                                                                                                                             | 0                                                                                                                                                                             | 0                                                                                                                                                                             |
| 8                                                                                                                                                                             | Gujarat                                                                                                                                                                       | 150                                                                                                                                                                           | 150                                                                                                                                                                           | 150                                                                                                                                                                           | 0                                                                                                                                                                             | 0                                                                                                                                                                             |
| 9                                                                                                                                                                             | Haryana                                                                                                                                                                       | 101                                                                                                                                                                           | 100                                                                                                                                                                           | 100                                                                                                                                                                           | 0                                                                                                                                                                             | 0                                                                                                                                                                             |
| 10                                                                                                                                                                            | Himachal Pradesh                                                                                                                                                              | 68                                                                                                                                                                            | 68                                                                                                                                                                            | 68                                                                                                                                                                            | 0                                                                                                                                                                             | 0                                                                                                                                                                             |
| 11                                                                                                                                                                            | Jammu And Kashmir                                                                                                                                                             | 31                                                                                                                                                                            | 31                                                                                                                                                                            | 31                                                                                                                                                                            | 0                                                                                                                                                                             | 0                                                                                                                                                                             |
| 12                                                                                                                                                                            | Jharkhand                                                                                                                                                                     | 38                                                                                                                                                                            | 37                                                                                                                                                                            | 37                                                                                                                                                                            | 0                                                                                                                                                                             | 0                                                                                                                                                                             |
| 13                                                                                                                                                                            | Karnataka                                                                                                                                                                     | 60                                                                                                                                                                            | 60                                                                                                                                                                            | 60                                                                                                                                                                            | 0                                                                                                                                                                             | 0                                                                                                                                                                             |
| 14                                                                                                                                                                            | Kerala                                                                                                                                                                        | 28                                                                                                                                                                            | 28                                                                                                                                                                            | 28                                                                                                                                                                            | 0                                                                                                                                                                             | 0                                                                                                                                                                             |
| 15                                                                                                                                                                            | Madhya Pradesh                                                                                                                                                                | 179                                                                                                                                                                           | 179                                                                                                                                                                           | 179                                                                                                                                                                           | 0                                                                                                                                                                             | 0                                                                                                                                                                             |
| 16                                                                                                                                                                            | Maharashtra                                                                                                                                                                   | 226                                                                                                                                                                           | 226                                                                                                                                                                           | 226                                                                                                                                                                           | 0                                                                                                                                                                             | 0                                                                                                                                                                             |
| 17                                                                                                                                                                            | Manipur                                                                                                                                                                       | 3                                                                                                                                                                             | 3                                                                                                                                                                             | 3                                                                                                                                                                             | 0                                                                                                                                                                             | 0                                                                                                                                                                             |
| 18                                                                                                                                                                            | Odisha                                                                                                                                                                        | 21                                                                                                                                                                            | 21                                                                                                                                                                            | 21                                                                                                                                                                            | 0                                                                                                                                                                             | 0                                                                                                                                                                             |
| 19                                                                                                                                                                            | Pondicherry                                                                                                                                                                   | 1                                                                                                                                                                             | 0                                                                                                                                                                             | 0                                                                                                                                                                             | 0                                                                                                                                                                             | 0                                                                                                                                                                             |
| 20                                                                                                                                                                            | Punjab                                                                                                                                                                        | 63                                                                                                                                                                            | 63                                                                                                                                                                            | 63                                                                                                                                                                            | 0                                                                                                                                                                             | 0                                                                                                                                                                             |
| 21                                                                                                                                                                            | Rajasthan                                                                                                                                                                     | 189                                                                                                                                                                           | 189                                                                                                                                                                           | 189                                                                                                                                                                           | 0                                                                                                                                                                             | 0                                                                                                                                                                             |
| 22                                                                                                                                                                            | Sikkim                                                                                                                                                                        | 3                                                                                                                                                                             | 3                                                                                                                                                                             | 3                                                                                                                                                                             | 0                                                                                                                                                                             | 0                                                                                                                                                                             |
| 23                                                                                                                                                                            | Tamilnadu                                                                                                                                                                     | 28                                                                                                                                                                            | 28                                                                                                                                                                            | 28                                                                                                                                                                            | 0                                                                                                                                                                             | 0                                                                                                                                                                             |
| 24                                                                                                                                                                            | Telangana                                                                                                                                                                     | 9                                                                                                                                                                             | 9                                                                                                                                                                             | 9                                                                                                                                                                             | 0                                                                                                                                                                             | 0                                                                                                                                                                             |
| 25                                                                                                                                                                            | Uttar Pradesh                                                                                                                                                                 | 403                                                                                                                                                                           | 403                                                                                                                                                                           | 403                                                                                                                                                                           | 0                                                                                                                                                                             | 0                                                                                                                                                                             |
| 26                                                                                                                                                                            | Uttarakhand                                                                                                                                                                   | 21                                                                                                                                                                            | 21                                                                                                                                                                            | 21                                                                                                                                                                            | 0                                                                                                                                                                             | 0                                                                                                                                                                             |
| 27                                                                                                                                                                            | West Bengal                                                                                                                                                                   | 82                                                                                                                                                                            | 81                                                                                                                                                                            | 81                                                                                                                                                                            | 0                                                                                                                                                                             | 0                                                                                                                                                                             |
|                                                                                                                                                                               | Total                                                                                                                                                                         | 4228                                                                                                                                                                          | 1860                                                                                                                                                                          | 1860                                                                                                                                                                          | 0                                                                                                                                                                             | 0                                                                                                                                                                             |

| Annexure - II                                                                    | Annexure - II                                                                    | Annexure - II                                                                    | Annexure - II                                                                    | Annexure - II                                                                    | Annexure - II                                                                    | Annexure - II                                                                    |
|----------------------------------------------------------------------------------|----------------------------------------------------------------------------------|----------------------------------------------------------------------------------|----------------------------------------------------------------------------------|----------------------------------------------------------------------------------|----------------------------------------------------------------------------------|----------------------------------------------------------------------------------|
| State - wise status of feedback received through Mobile Application "Meri Sadak" | State - wise status of feedback received through Mobile Application "Meri Sadak" | State - wise status of feedback received through Mobile Application "Meri Sadak" | State - wise status of feedback received through Mobile Application "Meri Sadak" | State - wise status of feedback received through Mobile Application "Meri Sadak" | State - wise status of feedback received through Mobile Application "Meri Sadak" | State - wise status of feedback received through Mobile Application "Meri Sadak" |
| From Date : April 01, 2016                                                       | From Date : April 01, 2016                                                       | From Date : April 01, 2016                                                       | To Date :                                                                        | November 11, 2016                                                                | November 11, 2016                                                                |                                                                                  |
| Sr.N o.                                                                          | State                                                                            | No. of complaint s received                                                      | Feedback(s) Accepted & Forwarded to concerned State(s)                           | Final reply sent                                                                 | Interim reply sent                                                               | Replies Pending                                                                  |
| 1                                                                                | Andaman And Nicobar Islands                                                      | 15                                                                               | 1                                                                                | 0                                                                                | 0                                                                                | 1                                                                                |
| 2                                                                                | Andhra Pradesh                                                                   | 2455                                                                             | 703                                                                              | 158                                                                              | 22                                                                               | 523                                                                              |
| 3                                                                                | Arunachal Pradesh                                                                | 19                                                                               | 13                                                                               | 13                                                                               | 0                                                                                | 0                                                                                |
| 4                                                                                | Assam                                                                            | 817                                                                              | 257                                                                              | 218                                                                              | 39                                                                               | 0                                                                                |
| 5                                                                                | Bihar                                                                            | 2068                                                                             | 304                                                                              | 180                                                                              | 72                                                                               | 52                                                                               |
| 6                                                                                | Chandigarh                                                                       | 36                                                                               | 5                                                                                | 0                                                                                | 0                                                                                | 5                                                                                |
| 7                                                                                | Chhattisgarh                                                                     | 622                                                                              | 251                                                                              | 191                                                                              | 60                                                                               | 0                                                                                |
| 8                                                                                | Dadra And Nagar Haveli                                                           | 9                                                                                | 2                                                                                | 0                                                                                | 0                                                                                | 2                                                                                |
| 9                                                                                | Daman And Diu                                                                    | 5                                                                                | 0                                                                                | 0                                                                                | 0                                                                                | 0                                                                                |
| 10                                                                               | Delhi                                                                            | 605                                                                              | 147                                                                              | 0                                                                                | 0                                                                                | 147                                                                              |
| 11                                                                               | Goa                                                                              | 79                                                                               | 12                                                                               | 0                                                                                | 0                                                                                | 12                                                                               |
| 12                                                                               | Gujarat                                                                          | 2649                                                                             | 560                                                                              | 541                                                                              | 15                                                                               | 4                                                                                |
| 13                                                                               | Haryana                                                                          | 1941                                                                             | 499                                                                              | 499                                                                              | 0                                                                                | 0                                                                                |
| 14                                                                               | Himachal Pradesh                                                                 | 695                                                                              | 313                                                                              | 287                                                                              | 25                                                                               | 1                                                                                |
| 15                                                                               | Jammu And Kashmir                                                                | 373                                                                              | 159                                                                              | 153                                                                              | 3                                                                                | 3                                                                                |
| 16                                                                               | Jharkhand                                                                        | 523                                                                              | 89                                                                               | 53                                                                               | 11                                                                               | 25                                                                               |
| 17                                                                               | Karnataka                                                                        | 1797                                                                             | 488                                                                              | 295                                                                              | 193                                                                              | 0                                                                                |
| 18                                                                               | Kerala                                                                           | 666                                                                              | 136                                                                              | 133                                                                              | 1                                                                                | 2                                                                                |
| 19                                                                               | Madhya Pradesh                                                                   | 2003                                                                             | 813                                                                              | 733                                                                              | 79                                                                               | 1                                                                                |
| 20                                                                               | Maharashtra                                                                      | 5771                                                                             | 1464                                                                             | 1056                                                                             | 407                                                                              | 1                                                                                |
| 21                                                                               | Manipur                                                                          | 28                                                                               | 11                                                                               | 6                                                                                | 4                                                                                | 1                                                                                |
| 22                                                                               | Meghalaya                                                                        | 14                                                                               | 4                                                                                | 4                                                                                | 0                                                                                | 0                                                                                |
| 23                                                                               | Mizoram                                                                          | 4                                                                                | 0                                                                                | 0                                                                                | 0                                                                                | 0                                                                                |
| 24                                                                               | Nagaland                                                                         | 13                                                                               | 4                                                                                | 0                                                                                | 4                                                                                | 0                                                                                |
| 25                                                                               | Odisha                                                                           | 1247                                                                             | 469                                                                              | 71                                                                               | 392                                                                              | 6                                                                                |
| 26                                                                               | Pondicherry                                                                      | 20                                                                               | 6                                                                                | 0                                                                                | 0                                                                                | 6                                                                                |
| 27                                                                               | Punjab                                                                           | 1266                                                                             | 313                                                                              | 308                                                                              | 5                                                                                | 0                                                                                |
| 28                                                                               | Rajasthan                                                                        | 3157                                                                             | 1164                                                                             | 740                                                                              | 419                                                                              | 5                                                                                |
| 29                                                                               | Sikkim                                                                           | 16                                                                               | 10                                                                               | 10                                                                               | 0                                                                                | 0                                                                                |
| 30                                                                               | Tamilnadu                                                                        | 540                                                                              | 124                                                                              | 107                                                                              | 17                                                                               | 0                                                                                |
| 31                                                                               | Telangana                                                                        | 1142                                                                             | 265                                                                              | 235                                                                              | 26                                                                               | 4                                                                                |
| 32                                                                               | Tripura                                                                          | 70                                                                               | 33                                                                               | 26                                                                               | 7                                                                                | 0                                                                                |
| 33                                                                               | Uttar Pradesh                                                                    | 6996                                                                             | 2378                                                                             | 987                                                                              | 1130                                                                             | 261                                                                              |
| 34                                                                               | Uttarakhand                                                                      | 538                                                                              | 186                                                                              | 171                                                                              | 15                                                                               | 0                                                                                |
| 35                                                                               | West Bengal                                                                      | 1454                                                                             | 449                                                                              | 185                                                                              | 258                                                                              | 6                                                                                |