Lok Sabha Question No. 3416 (UNSTARRED), answered on 2018-03-15
Subject: Cancellation Charges
Ministry: CIVIL AVIATION
Asked by: CHANDRA PRAKASH JOSHI, RAMDAS CHANDRABHANJI TADAS

## GOVERNMENT OF INDIA

UNSTARRED QUESTION NO. : 3416 (To be answered on the 15th March 2018)

## MINISTRY OF CIVIL AVIATION LOK SABHA

Cancellation Charges

3416.

SHRI CHANDRA PRAKASH JOSHI SHRI RAMDAS C TADAS

## Will the Minister of CIVIL AVIATION

be pleased to state: -

- (a) whether the Gevernment contemplates to reduce cancellation charge or fix it in case of cancellation or of flight during air travel; delay
- (c) the number of flights cancelled/delayed from Nagpur and Udaipur Airport during the last three years and the current year, year-wise;
- (b) if s0, the time by which it is likely to be done and if not; the reasons therefor;
- (d) whether there is any provision to refuind entire amount of ticket to air passengers in case the flight does not land at the airport where it should and is diverted to some other airport due to some reason; if the details thereof; and
- (e) the number of incidents of flight diversion came into light during the last three years?

## ANSWER

Minister of State in the Ministry of CIVIL AVIATION

(Shri Jayant Sinha)

1937,airlines are free to fix reasonable tariff having regard to all relevant factors, including the cost %f operation, reasonable profit generally prevailing tariff and the characteristics Of service including cancellation charges of pre booked air ticket also. Detail 0f the cancellation charges established by the Indian carries is placed at Annexure-l.

DGCA has issued Civil Aviation Requirements (CAR) Section 3 Series 'M' Part II titled "Refund of Airline Tickets to Passengers" Under the provision contained at Para 3(h) of the said CAR, under no circumstances; the airline shall cancellation charge more than basic fare plus fuel surcharge levy

(c): Number of flights cancelled/delayed from Nagpur and Udaipur Airport

during the last three years is given below:

Year. Delayed Flight\_\_= Cancelled Flight

2015.= 1 4

2016. 338

2017\_ 557

2018*\_

28\_

* Data till 12.03.2018.

(d): No such provision is specified in CAR Section 3, Series M' Part II titled "Refund of Airlines Tickets to Passengers issued by DGCA:

- (e): The number of incidents of flight diversion are as follows:

Year\_ In Nagpur. In Udaipur

2015. 25\_ 16

2016. 223

2017 35\_

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#*#**

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Annexure -1

|                |   Domestic Cancellation Fee (Rs,) | International Cancellation Fee (Rs:)   |
|----------------|-----------------------------------|----------------------------------------|
| IndiGo         |                              3000 | 3500                                   |
| Spicejet       |                              3000 | 3500                                   |
| Go Air         |                              2950 | NA                                     |
| Jet            |                              4200 | 7200                                   |
| Vistara        |                              3500 | NA                                     |
| Air Asia India |                              2198 | NA                                     |
| Air India      |                              2500 | 2600                                   |

Note: The airline have displayed on their website that cancelletion charges will not be moe than basic plus fuel surcharge in complaince with DGCA CAR Section -3, Series M Part -Il