Lok Sabha Question No. 112 (STARRED), answered on 2016-11-23
Subject: Passport Offices
Ministry: EXTERNAL AFFAIRS
Asked by: MAULANA BADRUDDIN AJMAL, SHARAD TRIPATHI

## GOVERNMENT OF INDIA

## MINISTRY OF EXTERNAL AFFAIRS

## LOK SABHA STARRED QUESTION NO.112

## TO BE ANSWERED ON 23.11.2016

## PASSPORT OFFICES

- *112. SHRI BADRUDDIN AJMAL: SHRI SHARAD TRIPATHI:

Will the Minister of EXTERNAL AFFAIRS be pleased to state:

- (a) the  number of passport offices currently functioning in the country, State-wise;
- (b) whether there is an inordinate delay in issuance of passports and if so, the details thereof;
- (c) the  prescribed  time  limit  for  issue  of  passports  under different categories and the State-wise number of applications  pending  during  the  last  three  years  in  the country;
- (d) the mechanism  in  place  to  resolve the complaints  of applicants within the stipulated timeframe; and
- (e) the steps taken by the Government to make the  process of issuing passports easy and quick?

## ANSWER THE MINISTER FOR EXTERNAL AFFAIRS (SHRIMATI SUSHMA SWARAJ)

- (a) to (e)    A Statement is laid on the Table of the House.

*****

## STATEMENT REFERRED TO IN REPLY TO PARTS (a) TO (e) OF THE LOK SABHA STARRED QUESTION NO. 112 REGARDING 'PASSPORT OFFICES' FOR ANSWER ON 23.11.2016

(a) The number of Passport Offices currently functioning in the country is 38. The State-wise list is enclosed at Annexure-I .

With the implementation of the Passport Seva Project (PSP), the Ministry established 77 Passport Seva Kendras (PSKs) in various States/Union Territories which were operationalised by June, 2012. The list is at Annexure-II . Subsequently,  to  provide  more  access  points  for  passport  services,  the  Ministry decided  to  set  up  19  additional  Passport  Seva  Laghu  Kendras  (PSLKs)  out  of which 12 PSLKs have already been operationalised at Aizawl (Mizoram), Imphal (Manipur), Shillong (Meghalaya), Itanagar (Arunachal Pradesh), Dimapur (Nagaland), Agartala (Tripura), Gangtok (Sikkim), Kalaburgi (Karnataka), Bhimavaram (Andhra Pradesh), Karimnagar (Telangana), Darbhanga (Bihar) and Puducherry.  Four  PSLKs  at  Indore  (Madhya  Pradesh),  Udaipur  (Rajasthan), Solapur (Maharashtra) and Siliguri (West Bengal) are expected to be established during the current financial year 2016-17 and the remaining three at Leh (Jammu & Kashmir), Kharagpur (West Bengal) and Kolkata-II (West Bengal) will be set up at a later date.

(b) The  time  taken  for  issue  of  passports  has  been  progressively  reduced  in recent years. There has also been considerable improvement in the last two years in getting  appointments  at  the  PSKs.  As  on  30  June  2016,  out  of  89  PSKs, appointments were available in 53 PSKs within 1 calendar day, 22 PSKs within 2 to 7 days, 10 PSKs within 8 to 14 days, 2 PSKs within 15 to 21 days and 2 PSKs from 22 to 30 days.

The process for issuance of passports sometimes becomes longer due to the following reasons:

- i. Late receipt of police verification reports beyond the stipulated time of 21 days;
- ii. Receipt of incomplete police reports;
- iii. Increase in demand for passports of nearly 15% per annum; and
- iv. Shortage  of  manpower  in  the  Central  Passport  Organization  to  deal with the increasing demand for passport services.

(c) The Ministry endeavours to issue passports within the indicative timeframe provided in the 'Citizen's Charter of Central Passport Organisation of the Ministry

of  External  Affairs  for  Issuance  and  Delivery  of  Passport  Services  2016'.  Time limits given below are subject to Police Verification (PV) or any such inquiry or any other factor which may be beyond the control of the PIA.

ii.

| Nature of Service                                                                                                                  | Indicative Timelines                                                                                                                                      | Remarks                                                                        | Remarks                                                                                                                           |
|------------------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------|
| Fresh (First Time) Passport (Police Verification required before issuance)                                                         | Up to 30 working days [PV period excluded]                                                                                                                | From the complete enrolment satisfaction clear Police                          | date of receipt of documentation and and subject to the of PIA and receipt of Verification Report                                 |
| Fresh (First Time) Passport {PV required after issuance or where PV is not required} i. Tatkaal Government/ PSU employees etc.     | Up to 7 working days                                                                                                                                      | From the complete enrolment confirmation Verification Certificate/ Certificate | date of receipt of documentation and and subject to of authenticity of Certificate/ Identity No Objection and satisfaction of PIA |
| Re-issue of passport on expiry or on exhaustion of Visa pages                                                                      | Up to 7 working days (In cases where pre-police verification is not required)                                                                             | From the complete enrolment satisfaction is no change                          | date of receipt of documentation and and subject to the of PIA provided there in personal particulars                             |
| Re-issue of passport due to (a) change in personal particulars, and/or (b) in lieu of lost/stolen/damaged/ mutilated passport      | Up to 7 working days in cases where pre- police verification is not required and up to 30 working days in cases where PV is required [PV period excluded] | From the complete enrolment satisfaction verification/                         | date of receipt of documentation and and subject to the of PIA and requisite clearances                                           |
| Miscellaneous Services like Police Clearance Certificate, Surrender Certificate or any miscellaneous certificate based on passport | Up to 3 working days (In cases where police verification is not required)                                                                                 | From the complete enrolment satisfaction verification/                         | date of receipt of documentation and and subject to the of PIA and requisite clearances                                           |

The  passports  are  issued  Passport  Office-wise  and  the  data  is  compiled accordingly. The list  of  the  number  of  applications  pending  for  passports  during the last three years in the country is enclosed at Annexure-III .

(d) Under the Passport Seva Project (PSP), the Ministry of External Affairs has put  in  place  a  mechanism  to  resolve  the  complaints  of  applicants.    A  Public Grievance Redressal Cell (PGRC) has been established in the CPV Division under the supervision of the Joint Secretary (Passport Seva Project) and Chief Passport Officer.      All  Passport  Offices  handle  public  grievances  through  the  Centralized Public  Grievance  Redress  and  Monitoring  System  (CPGRAMS).    To  obviate complaints and disseminate information related to passport services and handling of grievances of citizens and their feedback,  a National Call Centre with a toll free number (1800-258-1800) operates in 17 languages  on 24x7 basis, which at present works on a central system platform.  Also, an e-mail-based helpdesk is functioning which  can  be  accessed  by  citizens  through  the  portal:  passportindia.gov.in.  The status of the complaints/grievances can also be monitored online.

To  track  citizen  sentiments  and  strengthen  feedback  for  Passport  related services  through  social  media,  'Twitter  CRM  (Customer  Relation  Management) Platform' has been started by the Ministry in February 2016.  Every RPO has got a Twitter Handle to respond to the grievance logged through Twitter.

Apart from this, Passport Offices hold Passport Adalats regularly to redress the  grievances  of  passport  applicants.  These  Adalats  have  been  very  useful  in disposing of old and complex cases through direct interaction with the applicants.

(e)    The  Government  has  taken  various  steps  to  make  the  process  of  issuing passport  easy  and  fast.      The  Ministry  of  External  Affairs  has  made  two  major changes  on  26.01.2016  that  have  expedited  the  process  for  first  time  passport applicants as well as made it more convenient to secure an online appointment at the  local  Passport  Seva  Kendras  (PSKs).  As  per  these  changes,  the  first  time passport  applicants  who  furnish  Aadhaar  Card,  Electoral  Photo  Identity  Card (EPIC),  PAN  Card  and  an  affidavit  of  non-criminality  in  the  prescribed  format, will  get  faster  service,  without  payment  of  additional  fees,  subject  to  successful online validation of Aadhaar. The passports under this liberal dispensation will be issued on Post-Police Verification basis.

The second measure pertains to securing online Appointments for submission  of  passport  applications  at  PSKs.  The  new  provision  is  allowing applicants  to  choose  any  appointment  date  from  the  earliest  five  available  dates (working days) for scheduling/  rescheduling  an  appointment  for  passport  related services. Earlier, the System used to offer only one available date to the applicant for seeking appointment for passport related services.  These measures have made the process of applying and issuing passports easy and quick.

*****

## ANNEXURE-I

## STATE/UT-WISE   LIST OF PASSPORT OFFICES

| S. No.   | State/UT           | Location of Passport Offices                      |
|----------|--------------------|---------------------------------------------------|
| 1.       | Andhra Pradesh     | Visakhapatnam, Vijayawada                         |
| 2.       | Arunachal Pradesh* | -                                                 |
| 3.       | Assam*             | Guwahati*                                         |
| 4.       | Bihar              | Patna                                             |
| 5.       | Chhattisgarh       | Raipur                                            |
| 6.       | Goa                | Panaji                                            |
| 7.       | Gujarat            | Ahmedabad+, Surat.                                |
| 8.       | Haryana            | --                                                |
| 9.       | Himachal Pradesh   | Shimla                                            |
| 10.      | Jammu &Kashmir     | Jammu, Srinagar                                   |
| 11.      | Jharkhand          | Ranchi                                            |
| 12.      | Karnataka          | Bangalore                                         |
| 13.      | Kerala             | Thiruvananthapuram, Cochin,Kozhikode, Malappuram. |
| 14.      | Madhya Pradesh     | Bhopal                                            |
| 15.      | Maharashtra        | Mumbai, Pune, Nagpur, Thane.                      |
| 16.      | Manipur*           | -                                                 |
| 17.      | Meghalaya*         | -                                                 |
| 18.      | Mizoram*           | -                                                 |
| 19.      | Nagaland*          | -                                                 |
| 20.      | Odisha             | Bhubaneswar                                       |
| 21.      | Punjab             | Amritsar, Jalandhar.                              |
| 22.      | Rajasthan          | Jaipur                                            |
| 23.      | Sikkim@            | -                                                 |
| 24.      | Tamil Nadu         | Chennai,Trichy,Madurai, Coimbatore.               |
| 25.      | Telangana          | Hyderabad                                         |
| 26.      | Tripura@           | -                                                 |
| 27.      | Uttar Pradesh      | Lucknow,Bareilly, Ghaziabad.                      |
| 28.      | Uttarakhand        | Dehradun                                          |
| 29.      | West Bengal@       | Kolkata                                           |
| 30.      | Chandigarh UT**    | Chandigarh                                        |
| 31.      | Delhi NCT***       | Delhi                                             |
|          | Total              | 38                                                |

*    RPO  Guwahati  covers    Arunachal  Pradesh,  Manipur,  Mizoram,  Meghalaya  & Nagaland.

**RPO Chandigarh covers parts of Punjab and Haryana

- ***RPO Delhi covers parts of Haryana

@RPO Kolkata covers Sikkim and Tripura.

N.B.: RPO, Mumbai has jurisdiction over Daman, Dadra & Nagar Haveli ;

+RPO Ahmedabad has jurisdiction over Diu;

RPO Chennai has jurisdiction over Puducherry

RPO Cochin has jurisdiction over Lakshadweep Islands.

Andaman & Nicobar Administration also acts as Passport Issuing Authority and liaises with RPO Kolkata.

*****

## RPO-wise list of Passport Seva Kendras (PSKs)

|   S.No. | Passport Office   | PSKs located within the city of the Passport Office   | PSKs located in other districts within the jurisdiction of Passport Office   | Total number of PSKs   |
|---------|-------------------|-------------------------------------------------------|------------------------------------------------------------------------------|------------------------|
|       1 | Ahmedabad         | Ahmedabad 1, Ahmedabad 2                              | Baroda, Rajkot                                                               | 4                      |
|       2 | Amritsar          | Amritsar                                              | None                                                                         | 1                      |
|       3 | Bangalore         | Bangalore 1, Bangalore 2                              | Hubli-Dharwad, Mangalore                                                     | 4                      |
|       4 | Bareilly          | Bareilly                                              | None                                                                         | 1                      |
|       5 | Bhopal            | Bhopal                                                | None                                                                         | 1                      |
|       6 | Bhubaneswar       | Bhubaneswar                                           | None                                                                         | 1                      |
|       7 | Chandigarh        | Chandigarh                                            | Ludhiana, Ambala                                                             | 3                      |
|       8 | Chennai           | Chennai 1, Chennai 2, Chennai 3                       | None                                                                         | 3                      |
|       9 | Cochin            | Cochin                                                | Thrissur, Alappuzha, Ernakulam Rural, Kottayam                               | 5                      |
|      10 | Coimbatore        | Coimbatore                                            | None                                                                         | 1                      |
|      11 | Dehradun          | Dehradun                                              | None                                                                         | 1                      |
|      12 | Delhi             | Delhi 1, Delhi 2                                      | Gurgaon                                                                      | 3                      |
|      13 | Ghaziabad         | Ghaziabad                                             | None                                                                         | 1                      |
|      14 | Guwahati          | Guwahati                                              | None                                                                         | 1                      |
|      15 | Hyderabad         | Hyderabad 1, Hyderabad 2, Hyderabad 3                 | Nizambad,                                                                    | 4                      |
|      16 | Jaipur            | Jaipur                                                | Jodhpur, Sikar                                                               | 3                      |
|      17 | Jalandhar         | Jalandhar 1, Jalandhar 2                              | Hoshiarpur                                                                   | 3                      |
|      18 | Jammu             | Jammu                                                 | None                                                                         | 1                      |
|      19 | Kolkata           | Kolkata                                               | Bahrampur,                                                                   | 2                      |
|      20 | Kozhikode         | Kozhikode 1, Kozhikode 2                              | Kannur 1, Kannur 2                                                           | 4                      |
|      21 | Lucknow           | Lucknow                                               | Varanasi, Kanpur, Gorakhpur                                                  | 4                      |
|      22 | Madurai           | Madurai                                               | Tirunelveli City                                                             | 2                      |
|      23 | Malappuram        | Malappuram                                            | None                                                                         | 1                      |
|      24 | Mumbai            | Mumbai 1, Mumbai 2, Mumbai 3                          | None                                                                         | 3                      |
|      25 | Nagpur            | Nagpur                                                | None                                                                         | 1                      |
|      26 | Panaji            | Panaji                                                | None                                                                         | 1                      |
|      27 | Patna             | Patna                                                 |                                                                              | 1                      |
|      28 | Pune              | Pune                                                  | None                                                                         | 1                      |
|      29 | Raipur            | Raipur                                                | None                                                                         | 1                      |
|      30 | Ranchi            | Ranchi                                                | None                                                                         | 1                      |
|      31 | Shimla            | Shimla                                                | None                                                                         | 1                      |
|      32 | Srinagar          | Srinagar                                              | None                                                                         | 1                      |
|      33 | Surat             | Surat                                                 | None                                                                         | 1                      |
|      34 | Thane             | Thane                                                 | Nasik                                                                        | 2                      |
|      35 | Trichy            | Trichy 1, Trichy 2                                    | Thanajavur                                                                   | 3                      |
|      36 | Trivandrum        | Trivandrum                                            | Kollam, Trivandrum rural                                                     | 3                      |
|      37 | Visakhapatna m    | Visakhapatnam                                         | None                                                                         | 1                      |
|      38 | Vijayawada Total  | Vijayawada 38                                         | Tirupati                                                                     | 2 77                   |

.*****

ANNEXURE-II

## Passport Issuance Data 2013

| RPO           | Applications received during the year   | Services Rendered during the year   | Closing Balance as on 31-12-2013   |
|---------------|-----------------------------------------|-------------------------------------|------------------------------------|
| Ahmedabad     | 3,37,195                                | 3,31,871                            | 5,324                              |
| Amritsar      | 93,581                                  | 92,964                              | 617                                |
| Bangalore     | 4,60,547                                | 4,36,999                            | 23,548                             |
| Bareilly      | 80,430                                  | 75,698                              | 4,732                              |
| Bhopal        | 1,11,988                                | 1,02,740                            | 9,248                              |
| Bhubaneswar   | 81,425                                  | 81,406                              | 19                                 |
| Chandigarh    | 3,07,806                                | 2,94,690                            | 13,116                             |
| Chennai       | 3,73,304                                | 3,67,353                            | 5,951                              |
| Cochin        | 2,87,990                                | 2,87,209                            | 781                                |
| Coimbatore    | 99,586                                  | 1,03,312                            | 0                                  |
| Dehradun      | 51,458                                  | 48,016                              | 3,442                              |
| Delhi         | 4,14,656                                | 4,02,588                            | 12,068                             |
| Ghaziabad     | 1,14,387                                | 1,11,727                            | 2,660                              |
| Goa           | 46,589                                  | 48,368                              | 0                                  |
| Guwahati      | 63,801                                  | 51,816                              | 11,985                             |
| Hyderabad     | 6,37,073                                | 6,30,457                            | 6,616                              |
| Jaipur        | 2,05,905                                | 2,02,331                            | 3,574                              |
| Jalandhar     | 1,80,665                                | 1,83,776                            | 0                                  |
| Jammu         | 27,103                                  | 26,637                              | 466                                |
| Kolkata       | 3,54,006                                | 3,37,232                            | 16,774                             |
| Kozhikode     | 2,55,448                                | 2,56,125                            | 0                                  |
| Lucknow       | 4,47,345                                | 4,21,228                            | 26,117                             |
| Madurai       | 1,98,548                                | 1,95,196                            | 3,352                              |
| Malappuram    | 2,21,207                                | 2,31,907                            | 0                                  |
| Mumbai        | 3,43,659                                | 3,48,485                            | 0                                  |
| Nagpur        | 81,471                                  | 76,571                              | 4,900                              |
| Patna         | 1,87,486                                | 1,69,451                            | 18,035                             |
| Pune          | 1,85,016                                | 1,81,985                            | 3,031                              |
| Raipur        | 30,332                                  | 30,453                              | 0                                  |
| Ranchi        | 64,517                                  | 60,448                              | 4,069                              |
| Shimla        | 30,308                                  | 28,270                              | 2,038                              |
| Srinagar      | 65,873                                  | 60,034                              | 5,839                              |
| Surat         | 1,25,368                                | 1,31,283                            | 0                                  |
| Thane         | 2,11,006                                | 2,01,924                            | 9,082                              |
| Trichy        | 1,75,477                                | 1,68,530                            | 6,947                              |
| Trivandrum    | 1,76,200                                | 1,75,370                            | 830                                |
| Visakhapatnam | 1,47,763                                | 1,45,241                            | 2,522                              |
| TOTAL         | 72,76,519                               | 70,99,691                           | 2,07,683                           |

*The passport issuance  being  a cyclical  process,  the  excess  in  Col  3  is  due  to clearance of arrears

## ANNEXURE-III

## Passport Issuance Data 2014

| RPO           | Applications received during the year   | Services Rendered during the year   | Closing Balance as on 31-12-2014   |
|---------------|-----------------------------------------|-------------------------------------|------------------------------------|
| Ahmedabad     | 4,19,934                                | 4,14,869                            | 5,065                              |
| Amritsar      | 1,05,536                                | 1,05,659                            | 0                                  |
| Bangalore     | 5,20,405                                | 5,24,617                            | 0                                  |
| Bareilly      | 1,14,238                                | 95,810                              | 18,428                             |
| Bhopal        | 1,34,580                                | 1,43,303                            | 0                                  |
| Bhubaneswar   | 93,506                                  | 94,472                              | 0                                  |
| Chandigarh    | 3,82,219                                | 3,88,790                            | 0                                  |
| Chennai       | 3,94,647                                | 3,88,302                            | 6,345                              |
| Cochin        | 3,29,288                                | 3,28,410                            | 878                                |
| Coimbatore    | 1,15,204                                | 1,16,010                            | 0                                  |
| Dehradun      | 72,111                                  | 72,212                              | 0                                  |
| Delhi         | 4,55,807                                | 4,37,822                            | 17,985                             |
| Ghaziabad     | 1,64,201                                | 1,48,843                            | 15,358                             |
| Goa           | 47,983                                  | 47,180                              | 803                                |
| Guwahati      | 64,178                                  | 64,192                              | 0                                  |
| Hyderabad     | 7,17,769                                | 6,87,554                            | 30,215                             |
| Jaipur        | 2,58,473                                | 2,50,735                            | 7,738                              |
| Jalandhar     | 2,34,295                                | 2,30,591                            | 3,704                              |
| Jammu         | 32,372                                  | 29,685                              | 2,687                              |
| Kolkata       | 4,45,862                                | 4,08,052                            | 37,810                             |
| Kozhikode     | 2,87,443                                | 2,87,645                            | 0                                  |
| Lucknow       | 6,27,153                                | 6,01,924                            | 25,229                             |
| Madurai       | 2,33,981                                | 2,39,752                            | 0                                  |
| Malappuram    | 2,48,210                                | 2,45,880                            | 2,330                              |
| Mumbai        | 3,85,782                                | 3,84,085                            | 1,697                              |
| Nagpur        | 99,237                                  | 92,964                              | 6,273                              |
| Patna         | 3,02,363                                | 2,56,488                            | 45,875                             |
| Pune          | 2,25,327                                | 2,14,511                            | 10,816                             |
| Raipur        | 34,240                                  | 34,535                              | 0                                  |
| Ranchi        | 69,103                                  | 66,726                              | 2,377                              |
| Shimla        | 33,270                                  | 32,697                              | 573                                |
| Srinagar      | 57,298                                  | 56,413                              | 885                                |
| Surat         | 1,38,708                                | 1,36,927                            | 1,781                              |
| Thane         | 2,44,576                                | 2,34,431                            | 10,145                             |
| Trichy        | 2,05,861                                | 2,10,585                            | 0                                  |
| Trivandrum    | 2,02,721                                | 2,01,439                            | 1,282                              |
| Visakhapatnam | 2,01,809                                | 1,94,877                            | 6,932                              |
| Total         | 86,99,690                               | 84,68,987                           | 2,63,211                           |

*The passport issuance being a cyclical process, the excess in Col 3 is due to clearance of arrears

## Passport Issuance Data 2015

| RPO           | Applications received   | Services Rendered   | Closing Balance as on 31-12-2015   |
|---------------|-------------------------|---------------------|------------------------------------|
| Ahmedabad     | 5,57,244                | 5,65,507            | 0                                  |
| Amritsar      | 1,32,370                | 1,35,863            | 0                                  |
| Bangalore     | 6,44,853                | 6,32,889            | 11,964                             |
| Bareilly      | 1,46,980                | 1,72,940            | 0                                  |
| Bhopal        | 1,57,521                | 1,64,576            | 0                                  |
| Bhubaneswar   | 1,05,283                | 1,07,853            | 0                                  |
| Chandigarh    | 4,63,731                | 4,63,161            | 570                                |
| Chennai       | 4,12,622                | 4,20,641            | 0                                  |
| Cochin        | 4,23,045                | 4,20,293            | 2,752                              |
| Coimbatore    | 1,31,916                | 1,32,156            | 0                                  |
| Dehradun      | 83,519                  | 84,314              | 0                                  |
| Delhi         | 5,20,002                | 5,05,844            | 14,158                             |
| Ghaziabad     | 2,09,451                | 2,16,079            | 0                                  |
| Goa           | 52,882                  | 51,573              | 1,309                              |
| Guwahati      | 87,385                  | 84,216              | 3,169                              |
| Hyderabad     | 7,39,960                | 7,59,503            | 0                                  |
| Jaipur        | 3,10,814                | 3,10,976            | 0                                  |
| Jalandhar     | 2,84,077                | 2,85,818            | 0                                  |
| Jammu         | 41,770                  | 40,351              | 1,419                              |
| Kolkata       | 5,76,714                | 6,13,122            | 0                                  |
| Kozhikode     | 2,91,798                | 2,92,268            | 0                                  |
| Lucknow       | 8,87,092                | 9,47,600            | 0                                  |
| Madurai       | 2,58,777                | 2,63,627            | 0                                  |
| Malappuram    | 2,16,579                | 2,12,243            | 4,336                              |
| Mumbai        | 4,40,750                | 4,58,264            | 0                                  |
| Nagpur        | 1,14,640                | 1,19,458            | 0                                  |
| Patna         | 3,29,929                | 3,65,614            | 0                                  |
| Pune          | 2,88,150                | 2,90,321            | 0                                  |
| Raipur        | 39,791                  | 38,784              | 1,007                              |
| Ranchi        | 84,339                  | 84,362              | 0                                  |
| Shimla        | 41,255                  | 42,630              | 0                                  |
| Srinagar      | 73,470                  | 72,648              | 822                                |
| Surat         | 1,84,154                | 1,85,973            | 0                                  |
| Thane         | 3,10,863                | 3,24,273            | 0                                  |
| Trichy        | 2,07,673                | 2,11,057            | 0                                  |
| Trivandrum    | 2,23,190                | 2,22,785            | 405                                |
| Visakhapatnam | 2,26,769                | 2,31,841            | 0                                  |
| Total         | 1,03,01,358             | 1,05,31,423         | 41,911                             |

*The  passport  issuance  being  a  cyclical  process,  the  excess  in  Col  3  is  due  to clearance of arrears

## Passport Issuance Data upto Sep 2016

| RPO             | Applications received during Jan-Sep 2016   | Services Rendered during Jan- Sep 2016   | Closing Balance as on 30-9-2016   |
|-----------------|---------------------------------------------|------------------------------------------|-----------------------------------|
| Ahmedabad       | 4,35,543                                    | 4,41,813                                 | 0                                 |
| Amritsar        | 1,09,122                                    | 1,07,894                                 | 1,228                             |
| Bareilly        | 88,590                                      | 90,899                                   | 0                                 |
| Bengaluru       | 4,93,562                                    | 5,20,076                                 | 0                                 |
| Bhopal          | 1,16,942                                    | 1,17,575                                 | 0                                 |
| Bhubaneswar     | 85,744                                      | 87,611                                   | 0                                 |
| Chandigarh      | 3,62,927                                    | 3,65,679                                 | 0                                 |
| Chennai         | 3,42,474                                    | 3,37,428                                 | 5,046                             |
| Cochin          | 3,27,166                                    | 3,32,845                                 | 0                                 |
| Coimbatore      | 1,06,073                                    | 1,05,874                                 | 199                               |
| Dehradun        | 56,846                                      | 56,811                                   | 35                                |
| Delhi           | 4,13,991                                    | 4,20,724                                 | 0                                 |
| Ghaziabad       | 1,61,495                                    | 1,66,305                                 | 0                                 |
| Goa             | 41,083                                      | 42,312                                   | 0                                 |
| Guwahati        | 74,837                                      | 78,059                                   | 0                                 |
| Hyderabad       | 5,19,876                                    | 5,44,939                                 | 0                                 |
| Jaipur          | 2,51,421                                    | 2,44,429                                 | 6,992                             |
| Jalandhar       | 2,48,093                                    | 2,46,632                                 | 1,461                             |
| Jammu           | 38,563                                      | 36,842                                   | 1,721                             |
| Kolkata         | 3,96,310                                    | 4,23,965                                 | 0                                 |
| Kozhikode       | 2,22,089                                    | 2,25,165                                 | 0                                 |
| Lucknow         | 5,79,199                                    | 5,92,855                                 | 0                                 |
| Madurai         | 1,91,846                                    | 1,95,223                                 | 0                                 |
| Malappuram      | 1,48,884                                    | 1,59,556                                 | 0                                 |
| Mumbai          | 3,52,849                                    | 3,61,629                                 | 0                                 |
| Nagpur          | 92,300                                      | 92,344                                   | 0                                 |
| Patna           | 2,24,960                                    | 2,42,796                                 | 0                                 |
| Pune            | 2,15,059                                    | 2,24,178                                 | 0                                 |
| Raipur          | 33,221                                      | 32,766                                   | 455                               |
| Ranchi          | 60,004                                      | 66,257                                   | 0                                 |
| Shimla          | 33,196                                      | 34,467                                   | 0                                 |
| Srinagar        | 41,860                                      | 51,280                                   | 0                                 |
| Surat           | 1,18,370                                    | 1,17,468                                 | 902                               |
| Thane           | 2,41,600                                    | 2,53,137                                 | 0                                 |
| Tiruchirappalli | 1,55,065                                    | 1,54,844                                 | 221                               |
| Trivandrum      | 1,64,501                                    | 1,65,764                                 | 0                                 |
| Visakhapatnam   | 1,74,972                                    | 1,73,200                                 | 1,772                             |
| Total           | 77,20,633                                   | 79,11,641                                | 20,032                            |

*The passport issuance being a cyclical process, the excess in Col 3 is due to clearance of arrears

*****