Lok Sabha Question No. 2952 (UNSTARRED), answered on 2017-08-02
Subject: e-Governance
Ministry: ELECTRONICS AND INFORMATION TECHNOLOGY
Asked by: FEROZE VARUN GANDHI

## GOVERNMENT OF INDIA MINISTRY OF ELECTRONICS AND INFORMATION TECHNOLOGY

## LOK SABHA UNSTARRED QUESTION NO. 2952

TO BE ANSWERED ON: 02.08.2017

## E-GOVERNANCE

## 2952.      SHRI FEROZE VARUN GANDHI:

Will the Minister of ELECTRONICS & INFORMATION TECHNOLOGY be pleased to state: -

- (a). the  details  of  steps  taken  to  make  e-governance  more  efficient  and  effective  tool  in  bringing  more transparency in administration and public services departments;
- (b). the status of use of Information Technology in Government offices;
- (c). the salient features of the Government Process Architecting Framework (GPAC) and the status of its implementation; and
- (d). the steps that have been taken/proposed to be taken by the Government to improve the effectiveness of the National e-Governance Plan (NeGP) ?

## ANSWER

## MINISTER OF STATE FOR ELECTRONICS AND INFORMATION TECHNOLOGY (SHRI P. P. CHAUDHARY)

- (a):   Ministry of Electronics and Information Technology(MeitY), Government of India is implementing the Digital  India  programme  to  transform  India  into  a  digitally  empowered  society  and  knowledge  economy. Some of the key initiatives undertaken by Government of  India to make e-governance more efficient and effective tool in bringing more transparency in administration and public services departments are as follows:
-  Aadhaar: Aadhaar provides 12 digit biometric and demographic based identity that is unique, lifelong, online and authenticable. Further to give statutory backing to Aadhaar 'The Aadhaar (Targeted Delivery of Financial and Other Subsidies, Benefits and Services) Act, 2016' was notified on 26 th March, 2016. So far, 116.46 crore Aadhaar have been generated.
-  Direct Benefit Transfers(DBT): The Direct Benefit Transfer is being provided to citizens. 314 schemes of 51 Ministries/ Departments are there on DBT platform as on 28 th July, 2017. An amount of more than Rs.  2.14  Lakh  crore  has  been  transferred  through  DBT  and  the  Ministries/Departments  have  reported savings of Rs 57,029 crore in last three years due to implementation of schemes in DBT mode.
-  Government e-Market Place (GeM): To facilitate on line procurement of Goods & Services required by various  Government  Departments/  Organizations/  PSUs,  Government  e-Marketplace  (GeM)  has  been implemented.  GeM  will  enhance  transparency,  efficiency  and  speed  in  public  procurement.  Presently, GeM is  being  used  by  5655  users  of  Departments/Ministries  of  Central  Govt  and  States/UTs.  18,350 Sellers and 3270 Services providers are registered on the portal. Number of products offered are 73,950 of various categories/sub-categories.
-  E-Office: It is a Digital Workplace Solution which aims to usher in efficient, effective and transparent inter-government  and  intra-government  transactions  and  processes.  As  on  date,  a  total  of  78  Central Government Ministries / Departments have been covered under e-Office.
-  Digital Locker System serves as a platform to enable citizens to securely store and share their documents with  service  providers  who  can  directly  access  them  electronically.  So  far,  over  76.81  lakh  Digital Lockers  have  been  opened.  About  95.12  lakh  documents  have  been  self-uploaded  and  more  than  187 crore  documents  have  been  issued.    24  Issuers  and  7  Accepters  have  been  on-boarded.  Digital  Locker Authority has been constituted and Digital Locker rules have been notified.
-  Common Services Centres (CSCs): CSCs are internet enabled centres to deliver various online services (eServices)  to  rural  citizens . CSCs are  the  front-end  delivery  points  for  a  range  of  citizen  services. 3,00,774  CSCs  have  been  registered  across  the  country,  out  of    which,  1,96,922  CSCs  are  at  Gram Panchayat  (GP)  level.  Out  of  the  total  registered  Common  Services  Centres,  2,61,071  CSCs  are
- functioning and transacting for delivery of eServices; out of  which, 1,63,226 CSCs functioning are at GP level.
-  Open Govt. Data Platform: Open Government Data (OGD) Platform is a platform for supporting Open Data  initiative  of  Government  of  India.  It  intends  to  increase  transparency  in  the  functioning  of Government and also open avenues for many more innovative usages of Government Data.  Presently,  there are 1,02,038 resources under 4180 catalogs published by 105 Ministries/Departments (81 Central and 24 states) on the platform.
-  eSign - Online Electronic Signature Service: eSign is an initiative for easy, efficient, and secure signing of electronic documents by an Aadhaar holder. Four agencies namely eMudhra Ltd., C-DAC, (n)Code Solutions, NSDL e-Governance Infrastructure Ltd have been empanelled to offer e-Sign Services. As on 31 st May, 2017, over 1.79 crore eSign have been issued.
-  MyGov: MyGov  is  a  first-of-its-kind  citizen  engagement  platform  for  participatory  governance  in  India. MyGov aims to facilitate a dialogue between citizens and Government closer to each other. 45 Ministries are engaged actively on MyGov platform, reaching out to the citizens through the fundamental concepts of Do, Discuss  and  Disseminate.  Presently,  45.19  lakh  users  are  registered  with  MyGov,  participating  in  various activities hosted on MyGov platform. MyGov activities are structured under 61 groups consisting of 658 tasks, 727 discussions, 238 Polls/Surveys and 147 talks.
-  e-Hospital  -  Online  Registration  System  (ORS): It  includes  online  appointment  and  registration  by  new patients, viewing of lab reports, checking the status of blood availability and integration with payment gateway (PayGov).  121 hospitals have been integrated and 65.03 lakh appointments have been availed.
-  Jeevan  Pramaan: It  is  Aadhaar  enabled  Digital  Life  Certificate  for  Pensioners.  The  scheme  envisages  to digitize  the  entire    process  of  securing  the  life  certificate.    More  than  83.43  lakh  pensioners  have  been registered under this  scheme.
-  Biometric  Attendance  System: As  of  June  2017,  6,092  organizations  have  been  registered  and  there  are 19,44,935 Registered Employees.
-  National Scholarships Portal (NSP): National Scholarships Portal (NSP) has been developed as a one-stop solution to implement end-to-end disbursement of the scholarship to the beneficiaries. The process includes student registration, application, approval and disbursement. Over 1.21 crore applications have been submitted. There are 20 registered schemes from 8 Ministries/Departments. An amount of   Rs. 1,156 Crores has been disbursed to 39.46 lakh students till 31 st March 2017.
- (b): As on date, a total of 78 Central Government Ministries/Departments have been covered under e-office. So far,  5,06,973  e-files  and  17,83,535  e-receipts  have  been  created  by  34,740  officials  of  Central  Government Ministries/Departments.
- (c):  The  Second  Administrative  Commission  (ARC)  observed  in  its  11 th report  that  business  process  reengineering "would form the backbone of e-governance initiatives", following which Department of Administrative Reforms (DAR&PG) published the Government Process Architecting Framework (GPAF). The GPAF observed that numerous Govt functions and processes are interlinked and advocated an organization-wise approach to process design. The GPAF advocated a six-phase methodology for transforming processes across the Government sector:
-  Establish team and initiate project;
-  Define the strategic intent and scope of architecture;
-  Analyze current (baseline) process and data architecture (As-Is);
-  Evolve the target process architecture (To-Be);
-  Evolve IT solution architecture; and
-  Formulate the implementation plan.

Based on the above, draft guidelines on undertaking Government Process Re-engineering (GPR) were prepared by MeitY and shared with DARPG to facilitate a systematic approach which, inter alia, would help departments right from the stage of need identification of the GPR to the implementation of GPR and thereafter impact assessment post-GPR implementation.

Most of the Ministries and Departments have taken up the GPR exercise to   fast track the delivery of services to the citizens. The revamping of Mission Mode Projects (MMPs) was undertaken to aid the MMPs/e-Governance initiatives  (i.e.  eCourts,  Road  and  Transport,  Treasury,  Pension,  Commercial  Tax,  Public  Distribution  System, ePrison, Crime and Criminal Tracking Networks and Systems (CCTNS)). Initiatives like Good and Services Tax (GST)  and  Government  e-Market  (GEM)  have  not  only  changed  the  internal  and  external  processes  of  the Government  but  also  the  way  of  doing  business  by  corporate  and  common  citizens,  bringing  in  the  true transformative impact.

(d): To  improve  the  effectiveness  of  the  National  e-Governance  Plan  (NeGP),  Ministry  of  Electronics  and Information Technology has approved e-Kranti under Digital India programme with the vision 'Transforming eGovernance  for  Transforming  Governance'.  The  Mission  of  e-Kranti  is  to  ensure  a  Government  wide transformation by delivering all  Government services electronically to citizens through integrated and interoperable systems via multiple modes, while ensuring efficiency, transparency and reliability of such services at affordable costs.

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