Lok Sabha Question No. 337 (UNSTARRED), answered on 2016-11-17
Subject: Compensation to Air Passengers
Ministry: CIVIL AVIATION
Asked by: UDIT RAJ

## GOVERNMENT OF INDIA MINISTRY OF CIVIL AVIATION LOK SABHA

UNSTARRED NO. : 337 (To be answered on the November 2016)

## COMPENSATION TO AIR PASSENGERS

337.

DR UDIT RAJ

Will the Minister of CIVIL AVIATION

be pleased to state: -

- (a) the number of air passengers who have been compensation due to airline defaults and delays during the last three paid
- (b) the action taken against the erring airlines in each of these cases?
- years and the current year; year-wise; and

## ANSWER

Minister of State in the Ministry of CIVIL AVIATION

(Shri Jayant Sinha)

- (2): Number of passengers affected due to denied boarding; cancellation %f flights and flight delays and compensation thereto by the scheduled domestic airlines is placed at Annexure-I. paid
- (b): Under the provision of Civil Aviation Requirements (CAR); Section-3, Series-M; Part-IV "Facilities to be provided to passengers by airlines due to denied boarding cancellation of flights and delays in flights" issued by DGCA, airlines are required to pay compensation/provide\_facilitation to passengers in case of denied boarding, cancellation and delays in flight: This is in line with practice prevailing worldwide.

## Annexure-1

| Month   | Denied Boarding   | Denied Boarding                                   | Cancellation        | Cancellation                                      | Delays              | Delays                                            |
|---------|-------------------|---------------------------------------------------|---------------------|---------------------------------------------------|---------------------|---------------------------------------------------|
| Month   | of Pax Affected   | Amount spent on Facilities & Compensation (lakhs) | No. of Pax Affected | Amount spent on Facilities & Compensation (lakhs) | No. of Affected Pax | Amount spent on Facilities & Compensation (lakhs) |
| Jan-13  | 951               | 28.79                                             | 25093               | 53.74                                             | 52116               | 38.02                                             |
| Feb-13  | 1077              | 35.09                                             | 9708                | 34.03                                             | 36019               | 23.33                                             |
| Mar-13  | 1039              | 37.00                                             | 7577                | 21.74                                             | 20891               | 43.77                                             |
| Apr-13  | 500               | 15.66                                             | 6065                | 13.87                                             | 13654               | 12.83                                             |
| May-13  | 872               | 25.99                                             | 6485                | 25.11                                             | 15447               | 17.41                                             |
| Jun-13  | 942               | 24.51                                             | 10088               | 25.58                                             | 28840               | 31.04                                             |
| Jul-13  | 804               | 20.07                                             | 7443                | 0.28                                              | 16399               | 0.25                                              |
| Aug-13  | 1388              | 41.44                                             | 6928                | 17.49                                             |                     | 17.61                                             |
| Sep-13  | 676               | 24.96                                             | 10595               | 17.95                                             | 13057               | 8.85                                              |
| Oct-13  | 1096              | 28.67                                             | 9578                | 31.96                                             | 19113               | 18.98                                             |
| Nov-13  | 1122              | 38,63                                             | 8790                | 36.44                                             | 21081               | 18.55                                             |
| Dec-13  | 1465              | 48.02                                             | 14961               | 52.14                                             | 63355               | 34.81                                             |
| Jan-14  | 1625              | 59.46                                             | 21441               | 85.52                                             | 62114               | 53.73                                             |
| Feb-14  | 982               | 28.06                                             | 11825               | 18.04                                             | 36075               | 26.02                                             |
| Mar-14  | 992               | 32.05                                             | 10689               | 25.02                                             | 24628               | 19.17                                             |
| Apr-14  | 978               | 28.64                                             | 9258                | 31.24                                             | 22485               | 25.07                                             |
| May-14  | 1352              | 50.11                                             | 5891                | 20.28                                             | 23740               | 26.55                                             |
| Jun-14  | 999               | 35.08                                             | 9889                | 46.85                                             | 25040               | 22.96                                             |
| Jul-14  | 714               | 24.81                                             | 7019                | 38                                                | 21701               | 21.52                                             |
| Aug-14  | 1097              | 41,65                                             | 9375                | 35.55                                             | 33904               | 29.00                                             |
| Sep-14  | 935               | 27.59                                             | 10127               | 58.5                                              | 24254               | 24.84                                             |
| Oct-14  | 1805              | 88.67                                             | 9736                | 58.2                                              | 62011               | 69.40                                             |
| Nov-14  | 1758              | 43.76                                             | 9007                | 47.79                                             | 34201               | 36.02                                             |
| Dec-14  | 2321              | 87.86                                             | 21949               | 98.96                                             | 164957              | 111.85                                            |
| Jan-15  | 1960              | 75.82                                             | 19869               | 79.72                                             | 189491              | 114.78                                            |
| Feb-15  | 1530              | 69.01                                             | 9093                | 44.9                                              | 57439               | 48.80                                             |
| Mar-15  | 936               | 31.98                                             | 10748               | 37.94                                             | 34119               | 31.99                                             |
| Apr-15  | 1016              | 34.93                                             | 12593               | 47.43                                             | 45099               | 40.33                                             |
| May-15  | 862               | 28.70                                             | 6068                | 28.36                                             | 35034               | 35.46                                             |
| Jun-15  | 361               | 17.38                                             | 8332                | 32.39                                             | 51256               | 47.05                                             |
| Jul-15  | 505               | 15.36                                             | 7224                | 39.17                                             | 43818               | 35.36                                             |
| 15 Aug- | 849               | 28.47                                             | 5716                | 26.8                                              | 37800               | 43.7                                              |
| Sep-15  | 463               | 14.56                                             | 4837                | 37.05                                             | 30712               | 45.91                                             |
| Oct-15  | 1035              | 30.71                                             | 4417                | 23.42                                             | 32214               | 43.33                                             |
| Nov-15  | 1581              | 55.41                                             | 8524                | 29.91                                             | 63527               | 44.58                                             |
| Dec-15  | 2077              | 56.72                                             | 19244               | 62.04                                             | 105874              | 84.49                                             |
| Jan-16  | 1102              | 40.09                                             | 11247               | 40.58                                             | 116091              | 114.09                                            |
| Feb-16  | 710               | 22.81                                             | 5143                | 29.38                                             | 57979               | 30.31                                             |
| Mar-16  | 1109              | 34.73                                             | 6858                | 45.85                                             | 48696               | 52.41                                             |
| Apr-16  | 1149              | 40.74                                             | 5025                | 25.1                                              | 40659               | 67.4                                              |
| May-16  | 1873              | 57.82                                             | 7165                | 40.35                                             | 87323               |                                                   |
| Jun-16  | 1152              | 33.95                                             | 5793                | 31.65                                             | 50406               | 57.32                                             |
| Jul-16  | 1111              | 35.56                                             | 4796                | 23.215                                            | 65953               | 61.33                                             |
| Aug-16  | 872               | 47.91                                             | 18353               | 46.14                                             | 44158               | 55.98                                             |
| Sep-16  | 680               | 37.11                                             | 17940               | 29.96                                             | 44824               | 48.08                                             |
| Total   | 50423             | 1650.64                                           | 458502              | 1695.635                                          | 2132298             | 1928.52                                           |