Lok Sabha Question No. 3801 (UNSTARRED), answered on 2017-08-09
Subject: Telephone and Broadband Service in Maharashtra
Ministry: COMMUNICATIONS
Asked by: PRATAPRAO GANPATRAO JADHAV

## GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS DEPARTMENT OF TELECOMMUNICATIONS

## LOK SABHA UNSTARRED QUESTION NO.3801 TO BE ANSWERED ON 9 TH   AUGUST, 2017

## TELEPHONE AND BROADBAND SERVICE IN MAHARASHTRA

†3801. SHRI PRATAPRAO JADHAV:

Will the Minister of COMMUNICATIONS be pleased to state:

- (a) the status of BSNL telephone and broadband service in Maharashtra including in Buldhana Parliamentary constituency at present;
- (b) the action taken by the Government to improve the quality of the said service;
- (c) the number of complaints received in this regard so far;
- (d) whether these complaints have been redressed by the Government; and
- (e) if not, the reasons therefor?

## ANSWER

## THE MINISTER OF STATE (IC) OF THE MINISTRY OF COMMUNICATIONS & MINISTER OF STATE IN THE MINISTRY OF RAILWAYS (SHRI MANOJ SINHA)

- (a) As per Performance  Monitoring Reports (PMR)  of  Telecom  Regulatory Authority of India (TRAI) for the quarter ending March 2017, for Basic Wireline and Broadband Service, Bharat Sanchar Nigam Limited (BSNL) is meeting the Quality of Service  (QoS)  benchmarks for all  the  network  related  parameters  in  all  the  service areas including Maharashtra Service area.

BSNL has reported that  landline telephone and internet service are functioning satisfactorily in Maharashtra Circle including in Buldhana Parliamentary constituency. However  there  are  few  instances  of  disruption  of  services  due  to  power  failure, transmission  media failure and local cable cuts  which are attended on day to day basis.

- (b) The action taken by the BSNL Maharashtra circle to improve the quality of the said services include:
1.  Monitoring  of  landline  and  broadband  operational  parameters/reports  on daily/weekly/monthly basis.
2.  Improving  the external plant by upgradation and rehabilitation activity, in order to address fault rate and fault clearance.

3.  All  broadband  network  elements  are  being  monitored  through  centralized server on real time basis.
4.  Next  Generation  Network  (NGN)  roll  out  to  replace  earlier  exchanges  is already under way to give good Quality of Service to customers.
5.  Exchange  failure  due  to  OFC  (Optical  Fibre  Cable)  faults  and  local  cable breakdown is attended timely.
6.  SSAs  (Secondary  Switching  Areas)  are  also  instructed  to  keep  watch  over proper functioning of all landline network.
5. (c) to (e) Status of complaints received in during 2017-18 upto 30.06.2017 is as under:

| Complaints received by   | Number of landline complaints booked   | Number of broadband complaints booked   |
|--------------------------|----------------------------------------|-----------------------------------------|
| Maharashtra Circle       | 2,79,989                               | 68,432                                  |
| Buldhana SSA             | 1,931                                  | 416                                     |

BSNL has informed that all the above said complaints booked upto 30.6.2017 have been resolved.

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