Lok Sabha Question No. 1253 (UNSTARRED), answered on 2016-11-23
Subject: Catering Services in Trains
Ministry: RAILWAYS
Asked by: ABHISHEK SINGH

## GOVERNMENT OF INDIA MINISTRY OF RAILWAYS

LOK SABHA UNSTARRED QUESTION NO.1253 TO BE ANSWERED ON 23.11.2016

## CATERING SERVICES IN TRAINS

1253. SHRI ABHISHEK SINGH:

Will the Minister of RAILWAYS be pleased to state:

- (a)  the details of firms providing catering services in trains, zone-wise;
- (b)  the  number  of  complaints  registered  against  the  quality  of  food served in trains by these firms during the last one year upto 31 October, 2016; and
- (c)  the  action  taken  by  the  Government  against  each  of  these  erring firms/ contractors?

## ANSWER

MINISTER OF STATE IN THE MINISTRY OF RAILWAYS (SHRI RAJEN GOHAIN)

- (a) to (c): A Statement is laid on the Table of the House.

****

STATEMENT  REFERRED  TO  IN  REPLY  TO  PARTS  (a)  TO  (c)  OF  UNSTARRED QUESTION NO. 1253 BY SHRI ABHISHEK SINGH TO BE ANSWERED IN LOK SABHA ON 23.11.2016 REGARDING CATERING SERVICES IN TRAINS

(a)  to  (c):  Zone-Wise  details of  firms/contractors providing catering services and number of complaints registered  against  the  quality  of  food  served  in  trains  by these firms and  action taken by the Government against them during the last one year upto 31 October, 2016 (i.e. 01.11.2015 to 31.10.2016)  are as under:-

|                |                                                         | Total number of complaints registered against the quality of food served in trains during the last one year i.e. from   | Action Taken   | Action Taken   | Action Taken   | Action Taken     | Action Taken      | Action Taken   | Action Taken   | Action Taken   |
|----------------|---------------------------------------------------------|-------------------------------------------------------------------------------------------------------------------------|----------------|----------------|----------------|------------------|-------------------|----------------|----------------|----------------|
| ZONAL RAILWAYS | Name of firms providing catering services in the trains | 01.11.2015 to 31.10.2016                                                                                                | Fined          | Warned         | Termination    | Suitably Advised | Not Substantiated | D & AR Action  | Any Other      | Total          |
|                | R K Associate & Hoteliers Private Limited               | 15                                                                                                                      | 13             | 2              | 0              | 0                | 0                 | 0              | 0              | 15             |
|                | Satyam Caterers Private Limited                         | 10                                                                                                                      | 4              | 4              | 0              | 1                | 1                 | 0              | 0              | 10             |
|                | R C Goel                                                | 4                                                                                                                       | 2              | 2              | 0              | 0                | 0                 | 0              | 0              | 4              |
|                | K M A Caterers                                          | 1                                                                                                                       | 1              | 0              | 0              | 0                | 0                 | 0              | 0              | 1              |
|                | Ambhuj Hotel & Real Estate Limited                      | 9                                                                                                                       | 3              | 6              | 0              | 0                | 0                 | 0              | 0              | 9              |
| CENTRAL        | H D & Sons                                              | 1                                                                                                                       | 0              | 1              | 0              | 0                | 0                 | 0              | 0              | 1              |
| CENTRAL        | Sunshine Caterers Private Limited                       | 6                                                                                                                       | 5              | 1              | 0              | 0                | 0                 | 0              | 0              | 6              |
| CENTRAL        | Express Food                                            | 3                                                                                                                       | 0              | 2              | 0              | 0                | 1                 | 0              | 0              | 3              |
| CENTRAL        | A K Roy                                                 | 0                                                                                                                       | 0              | 0              | 0              | 0                | 0                 | 0              | 0              | 0              |
| CENTRAL        | A A Catering Company                                    | 0                                                                                                                       | 0              | 0              | 0              | 0                | 0                 | 0              | 0              | 0              |
| CENTRAL        | Boon Catering Company                                   | 0                                                                                                                       | 0              | 0              | 0              | 0                | 0                 | 0              | 0              | 0              |
| CENTRAL        | Poorvanchal                                             | 2                                                                                                                       | 1              | 1              | 0              | 0                | 0                 | 0              | 0              | 2              |

| Caterers     | Caterers                                                                         |   Caterers |    |    |    |    |    |    |    |    |
|--------------|----------------------------------------------------------------------------------|------------|----|----|----|----|----|----|----|----|
| EAST CENTRAL | Sunshine Caterers Private Limited                                                |          2 |  0 |  2 |  0 |  0 |  0 |  0 |  0 |  2 |
| EAST CENTRAL | Singh Caterers & Vendors                                                         |          1 |  0 |  0 |  0 |  0 |  0 |  0 |  1 |  1 |
| EAST CENTRAL | Golden Caterers                                                                  |          1 |  0 |  0 |  0 |  1 |  0 |  0 |  0 |  1 |
| EAST CENTRAL | Brandavan Food Products                                                          |          0 |  0 |  0 |  0 |  0 |  0 |  0 |  0 |  0 |
| EAST CENTRAL | Poorvanchal Caterers                                                             |          1 |  0 |  0 |  0 |  0 |  1 |  0 |  0 |  1 |
| EAST CENTRAL | R K Associates & Hoteliers Private Limited                                       |          3 |  0 |  0 |  0 |  1 |  1 |  0 |  1 |  3 |
| EAST CENTRAL | Speed Catering Services Private Limited                                          |          0 |  0 |  0 |  0 |  0 |  0 |  0 |  0 |  0 |
| EAST CENTRAL | Ambuj Hotel & Real Estate Private Limited                                        |          3 |  0 |  2 |  0 |  0 |  1 |  0 |  0 |  3 |
| EAST CENTRAL | Hotel Rajasthan                                                                  |          0 |  0 |  0 |  0 |  0 |  0 |  0 |  0 |  0 |
| EAST COAST   | R K Associate & Hoteliers Private Limited                                        |         64 | 26 | 33 |  0 |  5 |  0 |  0 |  0 | 64 |
| EAST COAST   | Sunshine Caterers Private Limited                                                |          8 |  3 |  5 |  0 |  0 |  0 |  0 |  0 |  8 |
| EAST COAST   | Hakmichand D & Sons                                                              |          3 |  0 |  3 |  0 |  0 |  0 |  0 |  0 |  3 |
| EAST COAST   | Ambuj Hotels & Real Estates Private Limited                                      |          5 |  0 |  5 |  0 |  0 |  0 |  0 |  0 |  5 |
| EAST COAST   | P K Shefi                                                                        |          0 |  0 |  0 |  0 |  0 |  0 |  0 |  0 |  0 |
| EAST COAST   | Shree Venkateswar Enterprises                                                    |          2 |  2 |  0 |  0 |  0 |  0 |  0 |  0 |  2 |
| EAST COAST   | Express Food                                                                     |          0 |  0 |  0 |  0 |  0 |  0 |  0 |  0 |  0 |
|              | Roop Caterers                                                                    |          7 |  2 |  5 |  0 |  0 |  0 |  0 |  0 |  7 |
|              | Deepak & Company                                                                 |          0 |  0 |  0 |  0 |  0 |  0 |  0 |  0 |  0 |
|              | Poorvanchal Caterers                                                             |          0 |  0 |  0 |  0 |  0 |  0 |  0 |  0 |  0 |
|              | Brandavan Food Products                                                          |          7 |  2 |  5 |  0 |  0 |  0 |  0 |  0 |  7 |
| EASTERN      | R K Associates & Hoteliers Private Limited and Sunshine Caterers Private Limited |         73 | 25 | 44 |  0 |  4 |  0 |  0 |  0 | 73 |

| NORTH CENTRAL      | Brandavan Food Products                    |   19 |   8 |   9 |   0 |   0 |   0 |   0 |   2 |   19 |
|--------------------|--------------------------------------------|------|-----|-----|-----|-----|-----|-----|-----|------|
| NORTH EASTERN      | R K Associates & Hoteliers Private Limited |    4 |   3 |   1 |   0 |   0 |   0 |   0 |   0 |    4 |
| NORTH EASTERN      | Deepak & Company                           |    2 |   0 |   1 |   0 |   0 |   1 |   0 |   0 |    2 |
| NORTH EASTERN      | Doon Caterers                              |    2 |   0 |   1 |   0 |   0 |   1 |   0 |   0 |    2 |
| NORTH EASTERN      | Express Food Service                       |    0 |   0 |   0 |   0 |   0 |   0 |   0 |   0 |    0 |
| NORTH EASTERN      | Hakmichand D & Sons                        |    0 |   0 |   0 |   0 |   0 |   0 |   0 |   0 |    0 |
| NORTHEAST FRONTIER | R K Associates & Hoteliers Private Limited |    0 |   0 |   0 |   0 |   0 |   0 |   0 |   0 |    0 |
| NORTHEAST FRONTIER | Roop Caterers                              |    4 |   2 |   1 |   0 |   1 |   0 |   0 |   0 |    4 |
| NORTHEAST FRONTIER | Alok Kr Ghose Catering Private Limited     |    1 |   0 |   0 |   0 |   0 |   1 |   0 |   0 |    1 |
| NORTHEAST FRONTIER | Graham Food & Hotels Private Limited       |    2 |   1 |   0 |   0 |   1 |   0 |   0 |   0 |    2 |
| NORTHEAST FRONTIER | A S Sales                                  |    0 |   0 |   0 |   0 |   0 |   0 |   0 |   0 |    0 |
| NORTHEAST FRONTIER | Deepak & Company                           |    1 |   0 |   1 |   0 |   0 |   0 |   0 |   0 |    1 |
| NORTHEAST FRONTIER | Express Food Service                       |    1 |   1 |   0 |   0 |   0 |   0 |   0 |   0 |    1 |
| NORTHERN           | Brandavan Food Products                    |  255 | 119 | 125 |   0 |   0 |   7 |   0 |   4 |  255 |
| NORTHERN           | Doon's Caterers                            |  231 |  69 | 157 |   0 |   1 |   2 |   0 |   2 |  231 |
| NORTHERN           | Ambuj Hotel & Real Estates Private Limited |  135 |  55 |  77 |   0 |   1 |   0 |   0 |   2 |  135 |
| NORTHERN           | R K Associates                             |  129 |  52 |  73 |   0 |   2 |   1 |   0 |   1 |  129 |
| NORTHERN           | Satyam Caterer                             |    8 |   3 |   5 |   0 |   0 |   0 |   0 |   0 |    8 |
| NORTHERN           | Roop Caterer                               |    3 |   2 |   1 |   0 |   0 |   0 |   0 |   0 |    3 |
| NORTHERN           | Food World                                 |   12 |   2 |  10 |   0 |   0 |   0 |   0 |   0 |   12 |
| NORTHERN           | Sanraj Hospitality                         |    1 |   0 |   1 |   0 |   0 |   0 |   0 |   0 |    1 |
| NORTHERN           | Deepak & Company                           |    1 |   0 |   1 |   0 |   0 |   0 |   0 |   0 |    1 |
| NORTHERN           | Dinesh                                     |    1 |   1 |   0 |   0 |   0 |   0 |   0 |   0 |    1 |
| NORTHERN           | Krishna Enterprises                        |    1 |   1 |   0 |   0 |   0 |   0 |   0 |   0 |    1 |
| NORTH WESTERN      | Brandavan Food Products                    |   14 |   5 |   7 |   0 |   1 |   0 |   0 |   1 |   14 |
| NORTH WESTERN      | Classic Caterers                           |    4 |   1 |   1 |   0 |   0 |   0 |   0 |   2 |    4 |
| NORTH WESTERN      | Boon Catering Company Private Limited      |    4 |   1 |   1 |   0 |   2 |   0 |   0 |   0 |    4 |

|                    | Express Food Services                             | 3    | 2   | 0   | 0   | 1   | 0   | 0   | 0   | 3    |
|--------------------|---------------------------------------------------|------|-----|-----|-----|-----|-----|-----|-----|------|
|                    | Priyam Agency                                     | 2    | 2   | 0   | 0   | 0   | 0   | 0   | 0   | 2    |
|                    | Sai Balaji Food & Beverages India Private Limited | 3    | 2   | 0   | 0   | 0   | 1   | 0   | 0   | 3    |
|                    | Variety Pantry Services Private Limited           | 1    | 0   | 1   | 0   | 0   | 0   | 0   | 0   | 1    |
|                    | R & K Associates                                  | 2    | 0   | 2   | 0   | 0   | 0   | 0   | 0   | 2    |
| SOUTH CENTRAL      | Fine Caterers & Suppliers                         | 0    | 0   | 0   | 0   | 0   | 0   | 0   | 0   | 0    |
| SOUTH CENTRAL      | Ambuj Hotel & Real Estates Private Limited        | 0    | 0   | 0   | 0   | 0   | 0   | 0   | 0   | 0    |
| SOUTH CENTRAL      | Brandavan Food Products                           | 0    | 0   | 0   | 0   | 0   | 0   | 0   | 0   | 0    |
| SOUTH CENTRAL      | Doon's Caterers                                   | 0    | 0   | 0   | 0   | 0   | 0   | 0   | 0   | 0    |
| SOUTH CENTRAL      | Sunshine Caterers                                 | 1    | 0   | 1   | 0   | 0   | 0   | 0   | 0   | 1    |
| SOUTH CENTRAL      | P Siva Prasad                                     | 0    | 0   | 0   | 0   | 0   | 0   | 0   | 0   | 0    |
| SOUTH CENTRAL      | Achanta Aravinda Ghosh                            | 0    | 0   | 0   | 0   | 0   | 0   | 0   | 0   | 0    |
| SOUTH EAST CENTRAL | Roop Caterers                                     | 0    | 0   | 0   | 0   | 0   | 0   | 0   | 0   | 0    |
|                    | A S Sales Corporation                             | 1    | 1   | 0   | 0   | 0   | 0   | 0   | 0   | 1    |
|                    | T G B Banquets & Hotels Limited                   | 0    | 0   | 0   | 0   | 0   | 0   | 0   | 0   | 0    |
|                    | Doons Caterers                                    | 0    | 0   | 0   | 0   | 0   | 0   | 0   | 0   | 0    |
| SOUTH EASTERN      | Food world                                        | 0    | 0   | 0   | 0   | 0   | 0   | 0   | 0   | 0    |
| SOUTH EASTERN      | Satyam Caterers                                   | 5    | 0   | 3   | 0   | 0   | 1   | 0   | 1   | 5    |
| SOUTH EASTERN      | Griham Food & Hotel Private Limited               | 0    | 0   | 0   | 0   | 0   | 0   | 0   | 0   | 0    |
| SOUTH EASTERN      | Roop Caterer                                      | 1    | 1   | 0   | 0   | 0   | 0   | 0   | 0   | 1    |
| SOUTH EASTERN      | Jayanta Kumar Ghosh                               | 0    | 0   | 0   | 0   | 0   | 0   | 0   | 0   | 0    |
| SOUTH EASTERN      | Arenco Catering.                                  | 3    | 0   | 2   | 0   | 0   | 0   | 0   | 1   | 3    |
| SOUTH EASTERN      | A S Sales Corporation                             | 1    | 1   | 0   | 0   | 0   | 0   | 0   | 0   | 1    |
| SOUTH EASTERN      | Golden Caterers                                   | 0    | 0   | 0   | 0   | 0   | 0   | 0   | 0   | 0    |
| SOUTH EASTERN      | Express Food Services                             | 0    | 0   | 0   | 0   | 0   | 0   | 0   | 0   | 0    |
| SOUTH EASTERN      | Brandavan Food Products                           | 1    | 0   | 1   | 0   | 0   | 0   | 0   | 0   | 1    |
| SOUTHERN           | Arenco Catering. A S Sales                        | 15 2 | 3 0 | 6 0 | 0 0 | 3 0 | 1 0 | 0 0 | 2 2 | 15 2 |

|                                               | Corporation                               |    |    |    |    |    |    |     |    |    |
|-----------------------------------------------|-------------------------------------------|----|----|----|----|----|----|-----|----|----|
|                                               | Deepak & Company                          | 2  | 1  | 0  | 0  | 0  | 0  | 0   | 1  | 2  |
|                                               | Doon Caterers                             | 1  | 0  | 1  | 0  | 0  | 0  | 0   | 0  | 1  |
|                                               | Express Food Services                     | 0  | 0  | 0  | 0  | 0  | 0  | 0   | 0  | 0  |
|                                               | Roop Caterers                             | 3  | 0  | 2  | 0  | 0  | 0  | 0   | 1  | 3  |
|                                               | Satyam Caterers Private Limited           | 49 | 21 | 13 | 0  | 11 | 0  | 0   | 4  | 49 |
|                                               | Singh Caterers & Vendors                  | 0  | 0  | 0  | 0  | 0  | 0  | 0   | 0  | 0  |
|                                               | P Siva Prasad                             | 4  | 0  | 3  | 0  | 1  | 0  | 0   | 0  | 4  |
|                                               | R K Associates Private Limited            | 17 | 5  | 10 | 0  | 2  | 0  | 0   | 0  | 17 |
| SOUTH WESTERN                                 | P K Shefi                                 | 2  | 1  | 1  | 0  | 0  | 0  | 0   | 0  | 2  |
|                                               | Satyam Caterers                           | 8  | 1  | 7  | 0  | 0  | 0  | 0   | 0  | 8  |
|                                               | K M A Caterers                            | 3  | 0  | 2  | 0  | 0  | 0  | 0   | 1  | 3  |
|                                               | Arenco Catering                           | 1  | 0  | 1  | 0  | 0  | 0  | 0   | 0  | 1  |
|                                               | Doon's Caterers                           | 0  | 0  | 0  | 0  | 0  | 0  | 0   | 0  | 0  |
| WEST CENTRAL                                  | Express Food Service                      | 1  | 0  | 1  | 0  | 0  | 0  | 0 0 |    | 1  |
|                                               | A S Sales Corporation                     | 0  | 0  | 0  | 0  | 0  | 0  | 0   | 0  | 0  |
|                                               | Sunshine Caterers Private Limited         | 33 | 16 | 12 | 0  | 4  | 0  | 0   | 1  | 33 |
|                                               | Ambuj Hotel & Real Estate Private Limited | 56 | 32 | 17 | 0  | 7  | 0  | 0   | 0  | 56 |
| WESTERN                                       | Brandavan Food Products                   | 4  | 2  | 1  | 0  | 1  | 0  | 0   | 0  | 4  |
|                                               | Satyam Caterers Private Limited           | 13 | 6  | 4  | 0  | 2  | 0  | 0   | 1  | 13 |
|                                               | Boon Caterers                             | 11 | 6  | 3  | 0  | 0  | 0  | 0   | 2  | 11 |
|                                               | R K Associates                            | 2  | 1  | 1  | 0  | 0  | 0  | 0   | 0  | 2  |
|                                               | A K Roy                                   | 2  | 2  | 0  | 0  | 0  | 0  | 0   | 0  | 2  |
|                                               | Roop Caterers                             | 0  | 0  | 0  | 0  | 0  | 0  | 0   | 0  | 0  |
|                                               | Food world                                | 87 | 19 | 16 | 0  | 33 | 4  | 0   | 15 | 87 |
| INDIAN RAILWAY CATERING & TOURISM CORPORATION | Doon's Caterers                           | 29 | 11 | 7  | 0  | 4  | 1  | 0   | 6  | 29 |
|                                               | Krishna Enterprises                       | 19 | 2  | 3  | 0  | 11 | 2  | 1   | 0  | 19 |
|                                               | Ours Arya Bhavan                          | 2  | 2  | 0  | 0  | 0  | 0  | 0   | 0  | 2  |
|                                               | Deepak & Company                          | 13 | 4  | 4  | 0  | 1  | 0  | 0   | 4  | 13 |
| ( IRCTC)                                      | Otik Hotels & Resorts Private             | 0  | 0  | 0  | 0  | 0  | 0  | 0   | 0  | 0  |
|                                               | Limited                                   | 0  | 0  |    |    |    |    |     |    |    |
|                                               | J K Ghosh                                 |    |    | 0  | 0  | 0  | 0  | 0   | 0  | 0  |

| Singh Caterers & Vendors                |    0 |   0 |   0 |   0 | 0      | 0   |   0 |   0 0 |
|-----------------------------------------|------|-----|-----|-----|--------|-----|-----|-------|
| Sanraj Hospitality                      |    0 |   0 |   0 |   0 | 0      | 0 0 |   0 |     0 |
| Variety Pantry Services Private Limited |    0 |   0 |   0 |   0 | 0      | 0 0 |   0 |     0 |
| Griham Food & Hotel Private Limited     |    0 |   0 |   0 |   0 | 0      | 0 0 |   0 |     0 |
| A S Sales Corporation                   |    0 |   0 |   0 |   0 | 0      | 0 0 |   0 |     0 |
| New Classic Caterers                    |    0 |   0 |   0 |   0 | 0      | 0 0 |   0 |     0 |
| Express Food Service                    |    0 |   0 |   0 |   0 | 0 0    | 0   |   0 |     0 |
| Om Sai Enterprises                      |    0 |   0 |   0 |   0 | 0 0    | 0   |   0 |     0 |
| Satyam Caterers Private Limited         |    0 |   0 |   0 |   0 | 0 0    | 0   |   0 |     0 |
| Poorvanchal Caterers                    |    0 |   0 |   0 |   0 | 0 0    | 0   |   0 |     0 |
| Roop Caterers                           |    0 |   0 |   0 |   0 | 0 0    | 0   |   0 |     0 |
| R C Goel                                |    0 |   0 |   0 |   0 | 0 0    | 0   |   0 |     0 |
| A A Catering Company                    |    0 |   0 |   0 |   0 | 0 0    | 0   |   0 |     0 |
| A K Ghosh Catering Private Limited      |    0 |   0 |   0 |   0 | 0 0    | 0   |   0 |     0 |
| Kwality Caterers                        |    0 |   0 |   0 |   0 | 0 0    | 0   |   0 |     0 |
| Srinath ji Caterers                     |    0 |   0 |   0 |   0 | 0 0    | 0   |   0 |     0 |
| K M Musthafa                            |    0 |   0 |   0 |   0 | 0 0    | 0   |   0 |     0 |
| P Siva Prasad                           |    0 |   0 |   0 |   0 | 0 0    | 0   |   0 |     0 |
| P K Shefi                               |    0 |   0 |   0 |   0 | 0      | 0 0 |   0 |     0 |
| Sai Balaji Food Corporation.            |    0 |   0 |   0 |   0 | 0 0    | 0   |   0 |     0 |
| Vasantham Catering                      |    0 |   0 |   0 |   0 | 0 0    | 0   |   0 |     0 |
| Boon Catering Company                   |    0 |   0 |   0 |   0 | 0 0    | 0   |   0 |     0 |
| Salasar Enterprises                     |    0 |   0 |   0 |   0 | 0 0    | 0   |   0 |     0 |
| Total                                   | 1469 | 559 | 721 |   0 | 102 28 | 1   |  58 |  1469 |

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