Lok Sabha Question No. 3627 (UNSTARRED), answered on 2016-12-07
Subject: Cleanliness in Railways
Ministry: RAILWAYS
Asked by: UDAY PRATAP SINGH

## GOVERNMENT OF INDIA MINISTRY OF RAILWAYS

## LOK SABHA UNSTARRED QUESTION NO. 3627 TO BE ANSWERED ON 07.12.2016

## CLEANLINESS IN RAILWAYS

† 3627. SHRI UDAY PRATAP SINGH:

Will the Minister of RAILWAYS be pleased to state:

- (a) the details of the works undertaken for the sanitation/cleanliness  of  railway  property  under  the  'Swachh Bharat Abhiyan' during the last two years and the current year;
- (b) whether  the  passengers  have  been  impressed  upon  for  this campaign; and
- (c) if  so,  the  details  of  the  important  works  undertaken  by  the Government for cleanliness awareness?

## ANSWER

## MINISTER OF STATE IN THE MINISTRY OF RAILWAYS (SHRI RAJEN GOHAIN)

(a) Special Cleanliness Campaign under Swachh Bharat Abhiyan was  launched  on  Indian  Railways  on  2nd  October,  2014.  Regular intensive campaigns/drives have been organised since then over the Indian  Railways  with  the  sole  objective  towards  significant  and sustainable  improvements  in  cleanliness  standards  of  Trains  and Railway  premises,  including  Railway  stations.  Some  of  the  major initiatives  taken  by  Indian  Railways  towards sanitation/cleanliness are as follows:

- (i) Pace  of  fitment  of  bio-toilets  in  coaches  has  been increased.  More  than  25000  bio-toilets  were  fitted  in  the  last two  years  and  target  for  this  year  is  30,000.  Fitment  of  Biotoilets in coaches will prevent discharge of human waste during train journeys directly onto the track.
- (ii) The facility of On-Board Cleaning has been extended to more than 780 trains which is being monitored through a closed loop 'APP' based passenger feedback system.
- (iii) Railways is resorting to SMS-based, web-based and APPbased complaint redressal system. Daily IVRS-based passenger feedback is randomly being taken from about 1 lakh passengers.
- (iv) To  assess  the  impact  of  cleanliness  efforts  at  major stations, a third party survey on cleanliness indicators has been done  at  407  stations  this  year  generating  1.3  lac  passenger responses.
- (v) Integrated  Housekeeping  Contracts  are  being  put  in place at major stations progressively to promote  use of Mechanised Cleaning equipment and Quality materials.
- (vi) Additional  toilets  at  Railway  Stations  including  Pay  & Use toilets.
- (vii) Enforcement of Indian Railways (Penalties for activities affecting cleanliness at railway premises) Rules, 2012 has been intensified.

(viii) Extending use of CCTVs  for monitoring cleanliness activities at major stations. (ix) Weekly intensive cleanliness drives have been undertaken  at  various  Railway  stations  in  rotation  by  Zonal Railways. (x) Various theme-based drives have been undertaken from time  to  time  with  focus  on  cleanliness  in  different  areas  of Railways. (b) &      (c)  Yes,  Madam.  Railways  undertake  regular  drives  to create  awareness  among  passengers  on  cleanliness  through  print and electronic media, posters, signages, public announcements etc. In  addition  to  this,  16  Charitable  Institutions/Social  Organisations including voluntary organisations have been associated to undertake cleanliness awareness campaign at 70 selected stations. Efforts are also being made through social media to encourage and motivate  rail  users  and  passengers  to  adopt  clean  practices  and help Railways in maintaining cleanliness on trains and stations.

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