Lok Sabha Question No. 1236 (UNSTARRED), answered on 2018-02-09
Subject: Poor Condition of CGHS Dispensaries
Ministry: HEALTH AND FAMILY WELFARE
Asked by: Tejpratap Singh,Yadav

## GOVERNMENT OF INDIA MINISTRY OF HEALTH AND FAMILY WELFARE DEPARTMENT OF HEALTH AND FAMILY WELFARE

LOK SABHA UNSTARRED QUESTION NO. 1 236 TO BE ANSWERED ON 9 TH FEBRUARY, 2018

## POOR CONDITION OF CG HS DISPENSARIES

## 1236. SHRI TEJ PRATAP SINGH YADAV:

Will the Minister of HEALTH AND FAMILY WELFARE be pleased to state:

- (a)  whether  the  Government  is  aware  of  poor  functioning  of  CGHS  dispensaries  due malfunctioning of server, depleted strength and absence of doctors/staff, discontinuation ofMedical specialist, lack of infrastructure and nonavailability of medicines daily, long patients, working of dispensaries in rented building etc. and if so, the details thereof;
- (b)  whether  the  Government  has  received  a  number  of  such  complaints regarding  poor functioning of CGHS in the country including Delhi;
- (c) if so, the details thereof, dispensary -wise along with the action taken by the Government on such complaints so far during the last three years;
- (d) whether the Government has ever conducted any enquiry/ audit/ study on the functioning of CGHS facility in the country and if so, the details and outcome thereof and if not, th therefor; and
- (e) the other steps taken by the Government to improve the functioning of CGHS in the countr

## ANSWER THE MINISTER OF STATE IN THE MINISTRY OF HEALTH AND FAMILY WELFARE

## (SHRI ASHWINI KUMAR CHOUBEY)

- (a):    Yes;  problems  of  breakdown  of  internet  connectivity,  shortage  of  manpower  inclu Doctors/Staff, some CGHS Dispensaries working in rented buildings etc. have been brought the notice of CGHS.
- (b) & (c): Information is being collected and will be laid on the Table of the House.
- (d):   No, Regular inspection of CGHS Wellness Centres is undertaken by all the Addit Directors of concerned CGHS cities, therefore, the need of separate study was not felt.

Contd.........

- (e):   Following steps have been taken to improve the functioning of CGHS in the country: -
- (i) Govt.  has  recently  permitted  CGHS  beneficiaries  to  avail  OPD  consultation  fro Specialists at CGHS empanelled Hospitals.
- (ii) The  requirement  of  separate  permission  letter  for  taking  t reatment  at  empanelled hospitals has been done away with once a specific treatment procedure has been adv by a Govt. Specialist/CGHS Doctor.
- (iii) Provision  for  self - printing  of  CGHS  cards  by  CGHS  beneficiaries  after  it  has  been verified by Additional Direct or of concerned CGHS city has been made.
- (iv) CGHS  beneficiaries  also  have  the  option  to  avail  online  appointment  system  f consulting a CGHS Doctor and they can reach the Wellness Centre a little before scheduled appointment and avoid standing in a queue.
- (v) Orders have been issued for special facilities for CGHS beneficiaries aged 80 and a They need not stand in a queue and their medical claims shall be processed on priori
- (vi) Provision for online transfer of CGHS cards of serving employees has been ma de in case of transfer to other CGHS covered cities without surrendering the card.
- (vii) CGHS beneficiaries have the option to avail facilities from any CGHS Wellness Cent in the Country.
- (viii) CGHS beneficiaries have the option to obtain medicines upto 3 months i n case of chronic illness.
- (ix) Data cards for internet access have been provided to CMO I/c of CGHS Wellness Centr to manage during breakdown of net connectivity.

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