Lok Sabha Question No. 2252 (UNSTARRED), answered on 2017-03-15
Subject: Speed Post
Ministry: COMMUNICATIONS
Asked by: HARISH DWIVEDI, JANARDAN MISHRA, RODMAL NAGAR

## GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS DEPARTMENT OF POSTS

## LOK SABHA UNSTARRED QUESTION NO.2252 TO BE ANSWERED ON 15 TH  MARCH, 2017 SPEED POST

- †2252. SHRI HARISH CHANDRA ALIAS HARISH DWIVEDI: SHRI JANARDAN MISHRA: SHRI NAGAR RODMAL:

Will the Minister of COMMUNICATIONS be pleased to state:

- (a) the total number of functioning Speed Post Centres in the country, State/UT-wise;
- (b) whether the Government proposes to establish more such centres in the country and if so, the details thereof, State/UT-wise;
- (c) whether such centres function simultaneously as booking and delivery centres and if so, the details thereof and if not, the reasons therefor;
- (d) the number of complaints received by the Government regarding the delay in delivery of speed posts, State/UT-wise; and
- (e) the corrective measures taken/being taken by the Government in this regard?

## ANSWER

## THE MINISTER OF STATE (IC) OF THE MINISTRY OF COMMUNICATIONS & MINISTER OF STATE IN THE MINISTRY OF RAILWAYS (SHRI MANOJ SINHA)

- (a) The  Department  of  Posts,  under  a  new  operational  arrangement  has  changed  the nomenclature  of  Speed  Post  Centres  into  National  Sorting  Hubs  (NSHs)  and  Intra  Circle Hubs (ICHs). As on date there are 90 NSHs and 150 ICHs, which are mapped to the NSHs. The State/UT-wise details are at Annexure-I.
- (b) The  NSHs/  ICHs  are  upgraded/  downgraded/  closed  or  established  based  on  mail volume, geographical locations, operational feasibility etc. At present, the Department has no proposal to establish more such hubs.
- (c) No Madam, these hubs are only processing centres for Speed Post articles.
- (d) The number of complaints regarding delay in delivery of Speed Post, state/UT wise is at Annexure-II.
- (e) The  Department  has  taken  following  corrective  measures  to  improve  Speed  Post operations and reduce the number of complaints:
- i. Provisioning of online track and trace facility for the customers.
- ii. Infrastructure  up  gradation  and  site  preparation  of  NSHs/ICHs  for  efficient processing of Speed Post articles.
- iii. Introduction of  dedicated  point to point road  transport for fast  &  secure transmission.
- iv. Quality Monitoring Cells have been established in the Postal Circles and at the Postal Directorate for monitoring of the mail network for Speed Post.
- v. Key Performance Indicators (KPIs) and Management Information System (MIS) for Speed Post are available at all levels of operations for effective monitoring.

## For LokSabha Question No. 2252 for 15.03.2017

## Number of National Sorting Hubs and Intra Circle Hubs (State-wise)

| State/UT                    | NSH   | ICH   |
|-----------------------------|-------|-------|
| Andaman Nicobar Islands(UT) | -     | 1     |
| Andhra Pradesh              | 4     | 10    |
| Arunachal Pradesh           | 1     | -     |
| Assam                       | 2     | 5     |
| Bihar                       | 4     | 3     |
| Chhattisgarh                | 1     | 4     |
| Chandigarh (UT)             | 1     | -     |
| Delhi (UT)                  | 1     | -     |
| Dadar Nagar Haweli (UT)     | -     | -     |
| Daman & Diu (UT)            | -     | -     |
| Goa                         | 1     | -     |
| Gujarat                     | 4     | 13    |
| Haryana                     | 4     | 3     |
| Himachal Pradesh            | 2     | 4     |
| Jammu& Kashmir              | 2     | -     |
| Jharkhand                   | 3     | 3     |
| Karnataka                   | 7     | 6     |
| Kerala                      | 5     | 3     |
| Lakshdweep&Mahe (UT)        | -     | -     |
| Madhya Pradesh              | 4     | 9     |
| Maharashtra                 | 4     | 17    |
| Manipur                     | 1     | -     |
| Meghalaya                   | 1     | -     |
| Mizoram                     | 1     | -     |
| Nagaland                    | 1     | -     |
| Odisha                      | 3     | 7     |
| Pudducherry (UT)            | -     | -     |
| Punjab                      | 3     | 4     |
| Rajasthan                   | 3     | 10    |
| Tamil Nadu                  | 7     | 12    |
| Telangana                   | 2     | 3     |
| Tripura                     | 1     | -     |
| Uttar Pradesh               | 10    | 18    |
| Uttarakhand                 | 1     | 6     |
| West Bengal                 | 4     | 9     |
| Total                       | 88*   | 150   |

For LokSabha Question No. 2252 for 15.03.2017

## Number of Complaints received regarding delay in delivery of Speed Post Articles from 01.01.2016 to 31.12.2016 (State/UT-wise)

| State/UT                    | No. of complaints received   |
|-----------------------------|------------------------------|
| Andhra Pradesh              | 2046                         |
| Andman Nicobar Islands (UT) | 835                          |
| Arunachal Pradesh           | 21                           |
| Assam                       | 10583                        |
| Bihar                       | 3246                         |
| Chandigarh (UT)             | 354                          |
| Chhattisgarh                | 1250                         |
| Dadar Nagar Haweli (UT)     | -                            |
| Daman & Diu (UT)            | -                            |
| Delhi (UT)                  | 3430                         |
| Goa                         | -                            |
| Gujarat                     | 3048                         |
| Haryana                     | 76292                        |
| Himachal Pradesh            | 449                          |
| Jammu & Kashmir             | 872                          |
| Jharkhand                   | 677                          |
| Karnataka                   | 21007                        |
| Kerala                      | 4568                         |
| Lakshdweep&Mahe (UT)        | 2                            |
| Madhya Pradesh              | 5367                         |
| Maharashtra                 | 24298                        |
| Manipur                     | 19                           |
| Meghalaya                   | 208                          |
| Mizoram                     | 21                           |
| Nagaland                    | 55                           |
| Odisha                      | 7316                         |
| Pudducherry (UT)            | 395                          |
| Punjab                      | 3647                         |
| Rajasthan                   | 3798                         |
| Sikkim                      | 149                          |
| Tamil Nadu                  | 18375                        |
| Telangana                   | 1112                         |
| Tripura                     | 1177                         |
| Uttar Pradesh               | 13065                        |
| Uttarakhand                 | 1664                         |
| West Bengal                 | 22199                        |
| TOTAL COMPLAINTS            | 229499                       |

The total volume of Speed Postarticles handled in thecountry during the period 01.01.2016 to 31.12.2016 was approximately 40 Crore. The percentage of complaints compared to the total  volume of Speed Post articles handled for the said period comes to approximately 0.057%.

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## Annexure II