Lok Sabha Question No. 913 (UNSTARRED), answered on 2017-12-20
Subject: Quality of BSNL Services
Ministry: COMMUNICATIONS
Asked by: BALABHADRA MAJHI

## GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS DEPARTMENT OF TELECOMMUNICATIONS

## LOK  SABHA UNSTARRED QUESTION NO. 913 TO BE ANSWERED ON 20 TH      DECEMBER, 2017

## QUALITY OF BSNL SERVICES

913.   SHRI BALABHADRA MAJHI:

Will the Minister of COMMUNICATIONS be pleased to state:

- (a) whether  the  quality  of  services  offered  by  BSNL  is  reportedly  declining  in comparison to  other  Telecom  Service  Providers  (TSPs)  of  the  country  and  if  so,  the details thereof and the reasons therefor; and
- (b) the status of BSNL  services in Nabarangpur  Parliamentary Constituency comprising Nabarangpur, Koraput and Malkangiri Districts of Odisha?

## ANSWER

## THE MINISTER OF STATE (IC) OF THE MINISTRY OF COMMUNICATIONS & MINISTER OF STATE IN THE MINISTRY OF RAILWAYS (SHRI MANOJ SINHA)

- (a) Telecom  Regulatory  Authority  of  India  (TRAI)  monitors  the  performance  of service providers, including Bharat Sanchar  Nigam  Limited  (BSNL)  against  the benchmarks for various quality of service parameters laid down by TRAI in the Quality of Service (QoS) Regulations issued from time to time through Quarterly Performance Monitoring  Reports  (PMRs)  submitted  by  Telecom  Service  Providers  (TSP)  for  the service area as a whole.  District-wise information is not available in TRAI.

As per PMR for the quarter ending September 2017, for 2G services, BSNL is meeting  the  benchmarks  for  all  the  parameters,  except  for  the  parameter,  Worst affected  cells  having  more  than  3%  TCH  drop  (benchmark  <  3%)      in  West  Bengal Service area only. BSNL is complying with all the benchmarks of Quality of service for various parameters in its Licensed Service Areas including Odisha.

As per PMR for the quarter ending September 2017, for 3G services, BSNL is meeting the benchmarks for all the parameters except for the parameter 'Worst affected cells having more  than 3% TCH drop (call drop) and Circuit Switched Voice Drop Rate:CBBH' (Benchmark <3%) in West Bengal Service area only.  BSNL is complying with all the benchmarks of Quality of service for various parameters in Orissa Service area.

From the monitoring of Quality of service  it  is  seen  that  the  Quality  of  Service offered by BSNL is not declining and that its services are better in comparison to some of the other Telecom Service providers.

(b) BSNL services in Nabarangpur Parliamentary Constituency comprising Nabarangpur, Koraput and Malkangiri District of Odisha is partly affected, the details are as follows:

- 1)  Govindapalli, Mathili, Kotameta, Khairput, Sindhabeda, Chulamendi  area  are affected  due to the ongoing Vijayawada -Ranchi National  Highway  Road construction  work  in  Malkangiri  -Jeypore  road  section  due  to  which  Optical  Fibre Cable gets damaged frequently and service gets  affected during route restoration time.
- 2)  Badmasigaon  Optical  Fibre  Cable  route  is  being  damaged  frequently  due  to Nabarangpur - Badmasigaon state Road expansion work and Badmasigaon area is frequently affected.

BSNL  has  been  expanding  the  coverage  and  capacity  of  GSM  based  mobile networks through Phase-7 & Phase 7+ expansion projects during last few years in all LSAs including Odisha. BSNL is regularly optimising mobile networks,  and as a result quality of mobile service has  improved.

The no. of Mobile BTS working at present in Nabarangpur Parliament Constituency (District-wise) of Odisha is as follows:-

- (a) Nabarangpur District -   70
- (b) Malkangiri District  70
- (c) Koraput District 125

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

Total   = 265

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

Work  is  in    progress  in  Nabarangpur    Parliament  Constituency  (District-wise)  of Odisha  to set up additional number of mobile BTS. The details of which are as follows:-

- (a) Nabarangpur District -  2
- (b) Malkangiri District 16
- (c) Koraput District 8

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

Total= 26

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

********