Lok Sabha Question No. 251 (UNSTARRED), answered on 2017-07-18
Subject: State Consumer Helplines
Ministry: CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION
Asked by: PARASURAMAN K.

## Government of India Ministry of Consumer Affairs, Food and Public Distribution Department of Consumer Affairs

## LOK SABHA UNSTARRED QUESTION NO. 251

TO BE ANSWERED ON 18.07.2017

## STATE CONSUMER HELPLINES

## 251. SHRI K. PARASURAMAN:

## Will the Minister of CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION miHkksDrk ekeys] [kk| vkSj lkoZtfud forj.k ea=h be pleased to state:

- (a) whether it is a fact that a large number of State Consumer Helplines are not functional and if so, the details thereof;
- (b) whether the Government has issued directions to State and District consumer fora to make them operational so as to address the grievances of people; and
- (c) if so, the details thereof and the response from the concerned State/District fora?

## ANSWER

## miHkksDrk ekeys] [kk| vkSj lkoZtfud forj.k jkT; ea=h ¼Jh lh- vkj- pkS/kjh½

## THE MINISTER OF STATE CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION (SHRI C. R. CHAUDHARY)

- (a) : Twenty-six State Consumer Helplines set up with the financial assistance from the Central Government are functioning presently, the list of which is at Annexure.
- (b) & (c) :   Question does not arise as the State Consumer Disputes Redressal Commissions and the District Consumer Disputes Redressal Fora are quasi-judicial bodies concerned with adjudication of complaints  filed  by  the  consumers  and  they  do  not  handle  matters  relating  to  State  Consumer Helplines.

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## STATEMENT  REFERRED  IN  REPLY  TO  PART  (a)  OF  LOK  SABHA  UNSTARRED QUESTION NO.251 FOR 18.07.2017 REGARDING STATE CONSUMER HELPLINES.

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|   Sl. No. | Name of State /UT   | Helpline No.                                               |
|-----------|---------------------|------------------------------------------------------------|
|         1 | Andhra Pradesh      | 1800-425-0082, 1800-425-2977                               |
|         2 | Arunachal Pradesh   | 1800-345-3601                                              |
|         3 | Assam               | 1800-345-3611                                              |
|         4 | Chandigarh UT       | 1800-180-2079 1800-180-2068 1967                           |
|         5 | Chhattisgarh        | 1800-233-3663                                              |
|         6 | Gujarat             | 1800-233-0222, 079-27489945/ 46                            |
|         7 | Haryana             | 1800-180-2087                                              |
|         8 | Himachal Pradesh    | 0177-1961 1800-180-8026                                    |
|         9 | Jharkhand           | 1800-3456-598                                              |
|        10 | Karnataka           | 1800-425-9339 ,1967                                        |
|        11 | Kerala              | 1800-425-1550                                              |
|        12 | Madhya Pradesh      | 155343, 0755-2559778 , 0755-2559993                        |
|        13 | Maharashtra         | 1800-2222-62                                               |
|        14 | Manipur             | 1800-345-3821                                              |
|        15 | Mizoram             | 1800-231-1792                                              |
|        16 | Nagaland            | 1800-345-3701/ 037022922232                                |
|        17 | Rajasthan           | 1800-180-6030                                              |
|        18 | Sikkim              | 1800-345-3209                                              |
|        19 | Tamil Nadu          | 044-2859-2828                                              |
|        20 | Telangana           | 1800-425-00333                                             |
|        21 | Tripura             | 1800-345-3665                                              |
|        22 | Uttar Pradesh       | 1800-1800-300                                              |
|        23 | Uttarakhand         | 1800-180-4188                                              |
|        24 | West Bengal         | 1800-345-2808                                              |
|        25 | Dadra &Nagar Haveli | 1800-233-4004                                              |
|        26 | Puducherry          | 1800-425-1082, 1800-425-1083, 1800-425-1084, 1800-425-1085 |