Lok Sabha Question No. 5939 (UNSTARRED), answered on 2017-04-10
Subject: Shortage of Skilled Human Resources in Tourism
Ministry: TOURISM
Asked by: YOGI ADITYANATH

## GOVERNMENT OF INDIA MINISTRY OF TOURISM

## LOK SABHA UNSTARRED QUESTION NO.†5939 ANSWERED ON 10.04.2017

## SHORTAGE OF SKILLED HUMAN RESOURCES IN TOURISM

†5939. SHRI YOGI ADITYA NATH:

Will the Minister of TOURISM be pleased to state:

- (a) whether there is a shortage of skilled human resources in the country in tourism sector;
- (b)
- if so, the details thereof; and
- (c) the  steps  being  taken  by  the  Government  to  remove  the shortage of skilled human resources in tourism sector?

## ANSWER

## MINISTER OF STATE FOR TOURISM (INDEPENDENT CHARGE) (DR. MAHESH SHARMA)

- (a) & (b): As per the report on 'Human  Resource & Skilled Requirement  in  the  Travel,  Tourism  and  Hospitality  Sector  (20132017,  2017-2022)'  prepared  by  the  National  Skill  Development Corporation  (NSDC)  for  the Ministry  of  Skill  Development  and Entrepreneurship (MSDE) at the beginning of 12th five year plan, the sector employed 'over 6.9 million employees in 2013 and is slated to employ more than 13 million by 2022'. This implies an additional creation of about 6.9 million of jobs in the nine year period amongst the  three  sub  sector  of  travel  and  tour  operators,  hotels  and restaurants, the restaurant segment would be the key employment growth sub sector.
- (c): In  the  year  2003-04,  the  Ministry  of  Tourism  introduced  this scheme  to  provide  education,  training  and  certification  to  the tourism service providers at every level.  The main objectives of this initiative  are  to  train  and  up-grade  manpower  at  every  strata  of service in order to i) capitalize on the vast tourism potential of the

country to the fullest, and ii) provide professional  expertise to the local populace as well as create fresh opportunities for employment generation  in  the  tourism  sector  both  in  urban  as  well  as  rural areas. Under the Capacity Building for Service Providers Scheme, a special Initiative called the 'Hunar Se Rozgar Tak' was launched in 2009-10 for creation of employable  skills amongst  the  youth belonging to economically weaker strata of Society in the age group of  18  to  28  years  with  the  basic  objective  to  reduce  the  skill  gap affecting  the  hospitality  and  tourism  sector  and  to  ensure  the spread of economic benefit of Tourism to the poor. The programme offers short duration courses of 6 to 8 weeks which are fully funded by  Ministry  of  Tourism.  Initially  covering  two  courses  i)  Food  and beverage services; and ii) food production courses. House Keeping Utility,  Bakery  and  Patisserie  were  added  subsequently.  With  the growing  acceptability  of  the  initiative  more  trades/training  areas were  added  to  bring  up  Drivers,  Security Guards  and  Tourist Facilitators etc.

The hospitality trades under the initiative are being implemented by MoT's own Institutes (21 Central Institutes of Hotel Management,  18  State  Institutes  of  Hotel  Management,  10  Food Craft Institutes), Indian Institute of Tourism and Travel Management (IITTM),  India  Tourism  Development  Corporation  (ITDC),  Kerala Institute  of  Tourism  and  Travel  Studies  (KITTS),  Indian  Railway Catering and Tourism Corporation Ltd. (IRCTC), Institutes identified by State Governments, Classified Hotels, Hotels/equivalent establishments under the State Tourism Development Corporations. As  regards  the  non-hospitality  trades,  like  bringing  up  Drivers, Security Guards, Tourist Facilitators etc, these are implemented by State Governments /agencies designated for the purpose.

In  order  to  allow  participation  of  the  private  sector  in  the Hunar Se Rozgar Tak initiative on a scale higher than hitherto, so as to enhance the programme reach and delivery, Ministry of Tourism have allowed the following too to implement the programmes in four Hospitality Trades viz. Food Production, Food & Beverages, Housekeeping and Bakery and Patisserie and also in Non Hospitality trades  viz.  Event  Facilitators,  Security  Guards,  Skin  Care  &  Spa Therapy and Tour Assistants/Transfer Assistant & Office Assistants in the 2015-16:

- i. Industrial units, associations of industries and professional/skill developing agencies with proven credentials; and
- ii. Hospitality  Institutes  approved  by  All  India  Council  for Technical Education/National Skill Development Authority/State Governments/Union Territory Administrations.

A six  month training  programme has also been introduced in 2014-15 under the Hunar Se Rozgar Tak programme. The programme is  to  facilitate  vertical  skill/academic  mobility  of  the  pass-outs under  Hunar  Se  Rozgar  Tak  Programme  (HSRT).  This  is  aimed  to upgrade sector specific service standards by infusion of skills. The programme  is to be implemented by the Institutes of Hotel Management and Food Craft  Institutes  sponsored  by  the  MoT  and networked  to  the  National  Council  for  Hotel  Management  and Catering Technology.

Another programme for certification of skills of service providers employed in the hospitality sector has been instituted by the  Ministry  under  which  the  service  providers  undergo  a  6  day orientation programme, followed by practical test and viva-voce. So far  the  facilities  have  been  instituted  at  21  Central  Institutes  of Hotel Management (CIHMs), 17 State Institutes of Hotel Management  (SIHMs),  7  Food  Craft  Institutes  (FCIs)  and  National Institute of Tourism and Hospitality Management.  Ministry of Tourism  has  also  partnered  with  the  New  Association  of  Street Vendors of India (NASVI) for the specific training programme under which the service providers undergo a 5 day orientation programme, followed by practical test and viva voce. So far the facilities have been instituted at 21 CIHMs, 17 SIHMs, 7 FCIs.

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