Lok Sabha Question No. 2719 (UNSTARRED), answered on 2018-01-03
Subject: Pension Related Complaints
Ministry: PERSONNEL, PUBLIC GRIEVANCES AND PENSIONS
Asked by: SADASHIV KISAN LOKHANDE

## GOVERNMENT OF INDIA

## MINISTRY OF PERSONNEL, PUBLIC GRIEVANCES AND PENSIONS (DEPARTMENT OF ADMINISTRATIVE REFORMS AND PUBLIC GRIEVANCES)

## LOK SABHA UNSTARRED QUESTION NO. 2719

(TO BE ANSWERED ON 03.01.2018)

## PENSION RELATED COMPLAINTS

## †2719. SHRI SADASHIV LOKHANDE:

Will the PRIME MINISTER be pleased to state:

- (a)              whether  several  complaints  have  been  received  by  the  Government  from  different  States regarding public grievances and pension matters during the last three years till date;
- (b)        if so, the details thereof along with the year-wise details of the total number and nature of the complaints, State-wise;
- (c) the action taken by the Government thereon;
- (d) whether the Government proposes to dispose of the public grievances and pension matters within a fixed time schedule and to fix the responsibility in this regard; and
- (e) if so, the details thereof?

## ANSWER

## MINISTER OF STATE IN THE MINISTRY OF PERSONNEL, PUBLIC GRIEVANCES AND PENSIONS AND MINISTER OF STATE IN THE PRIME MINISTER'S OFFICE (DR. JITENDRA SINGH)

(a)to(c): The State wise details of public grievances including pension matters received & disposed on  Central  Public  Grievance  Redress  And  Monitoring  System(CPGRAMS)  during  the  last  three years till 30.11.2017 is annexed.

Public and pension matter grievances received are generally related to various service issues. Pension grievances relate to non-payment/delay in payment of pensionary benefits, delay in revision of  pension/family  pension  etc.  All  such  grievances  are  required  to  be  redressed  in  a  decentralized manner  by  the  Ministries/  Departments  concerned  as  per  work  allocation  under  the  Allocation  of Business  Rules,  1961.    Grievances  relating  to  State  Governments  are  forwarded  to  them  for appropriate action.

(d)&(e):  As  per  the  guidelines  issued  by  the  Department  of  Administrative  Reforms  and  Public Grievances, any grievance, including a pension grievance, is required to be redressed within a period of 2 months by the concerned Ministry/Department/Organization to which it pertains and in case it is not possible, an interim reply with reasons for delay is required to be provided.

Grievance disposal is monitored through review meetings with the representatives of Central Ministry/Department/Organisation. Reviews  of grievances of Ministries/Departments are also undertaken  every  month  during  meetings  conducted  on  PRAGATI  (Pro  Active  Governance  And Timely  Implementation)  platform.  An  Electronic  Dashboard  for  Secretaries  has  been  created showing  the  consolidated  status  of  grievances  disposed  and  pending  on  CPGRAMS.  Weekly reminders through SMS are also sent for pending grievances.

When  an  official  is  allocated  the  work  of  redress  of  grievances,  it  is  part  of  his/her responsibility, and action, if required can be taken against the erring officials for dereliction of duties as per the relevant Service Rules.

*********

## Grievances received in CPGRAMS state-wise from 1.1.2015 to 30.11.2017

|    | State                     | 2015     |           | 2016     |           | 2017     |           |
|----|---------------------------|----------|-----------|----------|-----------|----------|-----------|
|    |                           | Receipts | Disposals | Receipts | Disposals | Receipts | Disposals |
| 1  | Andaman & Nicobar Islands | 904      | 668       | 1948     | 1900      | 2144     | 2333      |
| 2  | Andhra Pradesh            | 16050    | 12106     | 29076    | 22797     | 30020    | 24639     |
| 3  | Arunachal Pradesh         | 510      | 373       | 892      | 690       | 1002     | 843       |
| 4  | Assam                     | 12679    | 8063      | 21652    | 16366     | 23950    | 18175     |
| 5  | Bihar                     | 33881    | 25261     | 52131    | 43549     | 64852    | 53787     |
| 6  | Chandigarh                | 4293     | 3473      | 8399     | 7122      | 9215     | 10301     |
| 7  | Chhattisgarh              | 10777    | 9091      | 20822    | 19690     | 26738    | 25479     |
| 8  | Dadra and Nagar Haveli    | 350      | 250       | 786      | 600       | 674      | 908       |
| 9  | Daman and Diu             | 77       | 43        | 352      | 237       | 491      | 585       |
| 10 | Delhi                     | 124492   | 109201    | 163753   | 151004    | 165310   | 165486    |
| 11 | Goa                       | 1698     | 1292      | 3650     | 3333      | 4182     | 4003      |
| 12 | Gujarat                   | 34364    | 28414     | 66630    | 56875     | 77560    | 77894     |
| 13 | Haryana                   | 37112    | 24215     | 65086    | 46566     | 74002    | 54373     |
| 14 | Himachal Pradesh          | 6516     | 4114      | 11356    | 8133      | 12991    | 9531      |
| 15 | Jammu And Kashmir         | 6101     | 4153      | 9838     | 7655      | 11757    | 8960      |
| 16 | Jharkhand                 | 18721    | 13725     | 25952    | 19720     | 32759    | 27405     |
| 17 | Karnataka                 | 34553    | 26200     | 83029    | 67764     | 88074    | 91401     |
| 18 | Kerala                    | 17824    | 13639     | 34179    | 29561     | 43893    | 37004     |
| 19 | Lakshadweep               | 64       | 46        | 128      | 140       | 104      | 106       |
| 20 | Madhya Pradesh            | 32984    | 22304     | 71471    | 51947     | 81275    | 61821     |
| 21 | Maharashtra               | 87711    | 64275     | 171051   | 141777    | 181560   | 165722    |
| 22 | Manipur                   | 894      | 600       | 1681     | 1276      | 1548     | 1261      |
| 23 | Meghalaya                 | 587      | 446       | 1150     | 955       | 2233     | 1646      |
| 24 | Mizoram                   | 127      | 96        | 349      | 287       | 407      | 325       |
| 25 | Nagaland                  | 329      | 277       | 534      | 447       | 701      | 729       |
| 26 | Odisha                    | 15667    | 11676     | 28167    | 21843     | 32225    | 25820     |
| 27 | Puducherry                | 1407     | 1038      | 2189     | 2382      | 2220     | 2291      |
| 28 | Punjab                    | 19144    | 15258     | 33970    | 30056     | 36819    | 36108     |
| 29 | Rajasthan                 | 40466    | 25827     | 79550    | 55367     | 91926    | 64068     |
| 30 | Sikkim                    | 354      | 250       | 630      | 496       | 585      | 538       |
| 31 | Tamilnadu                 | 38852    | 34578     | 65566    | 61384     | 71525    | 67608     |
| 32 | Telangana                 | 16653    | 11771     | 32429    | 26962     | 33037    | 31090     |
| 33 | Tripura                   | 1409     | 1148      | 2324     | 1892      | 3135     | 2618      |
| 34 | Uttar Pradesh             | 136177   | 85819     | 241565   | 184395    | 300632   | 288436    |
| 35 | Uttarakhand               | 11404    | 7260      | 21866    | 16170     | 29263    | 21563     |
| 36 | West Bengal               | 36186    | 29712     | 70726    | 61600     | 85440    | 77673     |
| 37 | Not Known/Others*         | 248410   | 178854    | 58288    | 73246     | 104171   | 152497    |
|    | Total                     | 1049727  | 775516    | 1483165  | 1236184   | 1728420  | 1615027   |

## Annexure