Lok Sabha Question No. 6413 (UNSTARRED), answered on 2017-04-12
Subject: Common Service Centre
Ministry: ELECTRONICS AND INFORMATION TECHNOLOGY
Asked by: RAVNEET SINGH

## GOVERNMENT OF INDIA MINISTRY OF ELECTRONICS AND INFORMATION TECHNOLOGY

## LOK SABHA QUESTION UNSTARRED Q. NO. 6413

TO BE ANSWERED ON: 12.04.2017

## COMMON SERVICE CENTRE

## 6413. SHRI RAVNEET SINGH:

Will the Minister of ELECTRONICS AND INFORMATION TECHNOLOGY be pleased to state:

- (a) the aims and objectives of Common Service Centres (CSC) planned in every Gram Panchayat (GP);
- (b) whether the target to set up CSCs in GPs in Phase-I has been achieved particularly in Punjab; and
- (c) if so, the details thereof and if not the reasons therefor?

## ANSWER

## MINISTER OF STATE FOR ELECTRONICS AND INFORMATION TECHNOLOGY (SHRI P. P. CHAUDHARY)

(a): Common  Services  Centres  (CSCs)  deliver  various  services  in  Gram  Panchayats  (GPs) Government-to-Citizen  (G2C),  Business-to-Citizen  (B2C),  financial  inclusion,  educational  and  skill development  to citizens etc.

The aims & objectives of CSCs planned in every Gram Panchayat (GP) are indicated below:

1. Non-discriminatory access to e-Services to rural citizens by making the CSCs complete service delivery centres, utilizing the backend infrastructure already created in terms of other Mission Mode Projects (MMPs).
2. Expansion of self-sustaining CSC Network till the Gram Panchayat level-2.5 Lakhs CSCs i.e. at least one CSC per Gram Panchayat, more than one preferred.
3. Empowering District e-Governance Society (DeGS) under District Administration for implementation.
4. Creating and strengthening the institutional framework for the rollout and project management, thereby,  supporting  the  State  and  District  administrative  machinery  and  handholding  of  the Village Level Entrepreneurs (VLEs) / CSC local operators through local language Help Desk support.
5. Enablement and consolidation of online services under one technology platform, hence, making the  service  delivery  at  CSCs  outlets  accountable,  transparent,  efficient  and  traceable,  with  a technology-driven relationship between all stakeholders.
6. Providing Centralized Technological Platform for delivery of various services in a transparent manner to the citizens.
7. Increasing sustainability of VLEs by sharing maximum commission earned through delivery of e-services and encouraging women as VLEs.

(b) and (c): The  Ministry  of  Electronics  and  Information  Technology  (MeitY)  is  implementing  a project 'CSC 2.0' since August, 2015 under Digital India Programme for enhancing the number of Common Services Centre ( CSCs) to 2.5 lakhs at Gram Panchayat (GP) level (at least one CSC in each GP) over a period of four years. There are no separate phases for implementation of CSC at GP level. Efforts are being made to cover the remaining GPs with CSCs within the target  timeline i.e. before August, 2019.

So far, 2,91,366 number of CSCs have been registered across the country, among which, 1,81,173 are at GP level (against the target of 2.5 lakhs).

Around 12,800 CSCs have been planned to be established at Gram Panchayat (GP) level across the State of Punjab. So far, 8,656 nos. of CSCs have been registered across the State of Punjab, out of which, 4,818 are at GP level.

The  State/Union  Territory-wise  of  CSCs  that  have  been  set  up  across  the  Country  is  given  in Annexure-I .

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## Annexure-I

| STATE/UT-WISE CSC ROLL OUT STATUS   | STATE/UT-WISE CSC ROLL OUT STATUS   | STATE/UT-WISE CSC ROLL OUT STATUS   | STATE/UT-WISE CSC ROLL OUT STATUS   | STATE/UT-WISE CSC ROLL OUT STATUS   | STATE/UT-WISE CSC ROLL OUT STATUS         | STATE/UT-WISE CSC ROLL OUT STATUS        |
|-------------------------------------|-------------------------------------|-------------------------------------|-------------------------------------|-------------------------------------|-------------------------------------------|------------------------------------------|
| S. No.                              | State                               | No. of Gram Panchayat (GP)          | No. of CSCs Registere d             | No. of CSCs Registere d at GP level | Total No. of Functional CSCs including GP | Total No. of Functional CSCs at GP level |
|                                     |                                     | 1                                   | 2                                   | 3                                   | 4                                         | 5                                        |
| 1                                   | Andhra Pradesh                      | 12833                               | 9632                                | 5613                                | 7108                                      | 3598                                     |
| 2                                   | Arunachal Pradesh                   | 1779                                | 208                                 | 136                                 | 49                                        | 42                                       |
| 3                                   | Assam                               | 2196                                | 5227                                | 1485                                | 1997                                      | 1469                                     |
| 4                                   | Bihar                               | 8463                                | 16825                               | 8213                                | 14284                                     | 8108                                     |
| 5                                   | Chhattisgarh                        | 9734                                | 14355                               | 9734                                | 10932                                     | 9103                                     |
| 6                                   | Goa                                 | 189                                 | 57                                  | 7                                   | 29                                        | 2                                        |
| 7                                   | Gujarat                             | 13735                               | 18062                               | 13885                               | 15805                                     | 13885                                    |
| 8                                   | Haryana                             | 6155                                | 6941                                | 6105                                | 5666                                      | 4857                                     |
| 9                                   | Himachal Pradesh                    | 3243                                | 3791                                | 3469                                | 3111                                      | 2232                                     |
| 10                                  | Jammu& Kashmir                      | 4128                                | 1669                                | 1219                                | 1293                                      | 854                                      |
| 11                                  | Jharkhand                           | 4423                                | 7386                                | 4393                                | 6381                                      | 4393                                     |
| 12                                  | Karnataka                           | 5628                                | 4837                                | 2599                                | 4390                                      | 2292                                     |
| 13                                  | Kerala                              | 979                                 | 3034                                | 1095                                | 2075                                      | 880                                      |
| 14                                  | Madhya Pradesh                      | 23012                               | 20511                               | 12564                               | 20425                                     | 11607                                    |
| 15                                  | Maharashtra                         | 27920                               | 29708                               | 18807                               | 29402                                     | 17307                                    |
| 16                                  | Manipur                             | 165                                 | 778                                 | 256                                 | 418                                       | 256                                      |
| 17                                  | Meghalaya                           | 1463                                | 374                                 | 276                                 | 127                                       | 44                                       |
| 18                                  | Mizoram                             | 776                                 | 376                                 | 316                                 | 69                                        | 58                                       |
| 19                                  | Nagaland                            | 1123                                | 232                                 | 230                                 | 58                                        | 47                                       |
| 20                                  | Orissa                              | 6234                                | 9655                                | 5913                                | 5869                                      | 5484                                     |
| 21                                  | Punjab                              | 12800                               | 8656                                | 4818                                | 3525                                      | 3259                                     |
| 22                                  | Rajasthan                           | 9946                                | 30436                               | 15038                               | 29814                                     | 14878                                    |
| 23                                  | Sikkim                              | 165                                 | 116                                 | 68                                  | 30                                        | 22                                       |
| 24                                  | Tamil Nadu                          | 12618                               | 12824                               | 12333                               | 7001                                      | 6307                                     |
| 25                                  | Telangana                           | 8787                                | 4955                                | 2819                                | 4930                                      | 2819                                     |

| STATE/UT-WISE CSC ROLL OUT STATUS   | STATE/UT-WISE CSC ROLL OUT STATUS   | STATE/UT-WISE CSC ROLL OUT STATUS   | STATE/UT-WISE CSC ROLL OUT STATUS   | STATE/UT-WISE CSC ROLL OUT STATUS   | STATE/UT-WISE CSC ROLL OUT STATUS         | STATE/UT-WISE CSC ROLL OUT STATUS        |
|-------------------------------------|-------------------------------------|-------------------------------------|-------------------------------------|-------------------------------------|-------------------------------------------|------------------------------------------|
| S. No.                              | State                               | No. of Gram Panchayat (GP)          | No. of CSCs Registere d             | No. of CSCs Registere d at GP level | Total No. of Functional CSCs including GP | Total No. of Functional CSCs at GP level |
|                                     |                                     | 1                                   | 2                                   | 3                                   | 4                                         | 5                                        |
| 26                                  | Tripura                             | 1038                                | 621                                 | 442                                 | 353                                       | 322                                      |
| 27                                  | Uttarakhand                         | 7555                                | 5902                                | 4633                                | 3911                                      | 3812                                     |
| 28                                  | Uttar Pradesh                       | 51914                               | 59098                               | 38123                               | 57506                                     | 35321                                    |
| 29                                  | West Bengal                         | 3351                                | 12873                               | 6406                                | 11723                                     | 6203                                     |
|                                     | State Total                         | 242352                              | 289139                              | 180995                              | 248281                                    | 159461                                   |
|                                     | Union Territory                     |                                     |                                     |                                     |                                           |                                          |
| 1                                   | Andaman & Nicobar                   | 69                                  | 45                                  | 19                                  | 40                                        | 19                                       |
| 2                                   | Chandigarh                          | 17                                  | 81                                  | 21                                  | 63                                        | 21                                       |
| 3                                   | Dadra &Nagar Haveli                 | 11                                  | 22                                  | 11                                  | 21                                        | 9                                        |
| 4                                   | Daman and Diu                       | 14                                  | 23                                  | 10                                  | 18                                        | 9                                        |
| 5                                   | Delhi                               | 0                                   | 1844                                | 0                                   | 1803                                      | 0                                        |
| 6                                   | Lakshadweep                         | 10                                  | 14                                  | 14                                  | 13                                        | 11                                       |
| 7                                   | Puducherry                          | 98                                  | 198                                 | 103                                 | 106                                       | 103                                      |
|                                     | UT Total                            | 219                                 | 2227                                | 178                                 | 2064                                      | 172                                      |
|                                     | GRAND TOTAL                         | 242571                              | 291366                              | 181173                              | 250345                                    | 159633                                   |

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