Lok Sabha Question No. 208 (UNSTARRED), answered on 2018-02-02
Subject: Outsourcing of Training by LIC
Ministry: FINANCE
Asked by: UDIT RAJ

Government of India Ministry of Finance Department of Financial Services Lok Sabha

Unstarred Question No. †208

Friday, February 02, 2018/Magha 13, 1939 (Saka)

## Outsourcing of Training by LIC

## †208.  DR. UDIT RAJ:

Will the Minister of FINANCE be pleased to state:

- (a) whether the Life Insurance Corporation of India (LIC) has paid a sum of Rs. 32,38,800/- to Jaipur based trust in the name of training despite having training centres at division and area level and if so, the details thereof;
- (b) the basis on which payment is being made to the said trust for the last two and half decades;
- (c) the basis on which the officers/ agents were sent for training there; and
- (d)  whether  the  areas  to  which  they  belonged  had  no  training  facility  and  if  so,  the  details thereof?

## Answer

## Minister of State in the Ministry of Finance (Shri Shiv Pratap Shukla)

- (a):  Life  Insurance  Corporation  of  India  (LIC)  has  informed  that  apart  from  Internal  training Institutes  such  as  Agents  Training  Centers  (ATCs),  Divisional  Training  Centers  (DTCs),  Sales Training  Centers  (STCs),  and  Zonal  Training  Centers  (ZTCs),  LIC  is  imparting  training  to  their field  personnels  to  enhance  their  soft  skills,  to  train  them  in  marketing  techniques  and  product knowledge for better performance from External Training Institutes (ETIs) also. Jeevan Vidya Trust (JVT) Jaipur is the only empanelled ETI, which is providing training in the medium of National Language, Hindi (Rajbhasha). During the financial year 2016-17 total amount paid to 12 ETIs was Rs. 7,71,99,426.00. Out of which, LIC has paid an amount of Rs 32,38,800.00 to JVT for the tuition fees and lodging and boarding charges for the training of large  number of Development Officers and Agents. This is 4.20% of the total payment made to ETIs.

(b):  LIC  has  a  system  of  approving  ETIs  and  their  commercials  through  Central  Office Training Advisory Committee (COTAC) members consisting of all marketing channel heads at the start of the financial year.  The COTAC is reviewing the performance of the ETIs on the basis of feedback from the participants imparted to the Field force.

- (c): As per LIC guidelines about 30% of the Field Personnel are to be trained in a financial year. Therefore the criteria for eligibility  provide that, those who have not under gone any training by ETIs  within  last  two  years  are  eligible.  Development  Officers  and  Branch  Managers/Divisional Managers,  Chief  Managers/Zonal  Managers  and  Club  Member  Agents  who  prefer  Hindi  as  the medium of instructions are nominated for the training at JVT for which nominations are made by various Divisions of LIC.
- (d): There are 6 Zones, Central, North Central, Northern, Eastern, East Central and Western Zones, which have totally 841696 Agents and 18509 Development Officers who are leveraging the facility of  training  at  JVT  Jaipur.  Since  the  numbers  to  be  trained  are  substantial  and  in-house  training facilities are inadequate to cater to the training needs of Development Officers (DOs) and Agents and as such the facility of JVT is being leveraged mainly by the 6 Zones where Agents and DOs prefer Hindi as the medium of Instruction.