Lok Sabha Question No. 121 (STARRED), answered on 2016-11-24
Subject: Rural Roads under PMGSY Projects
Ministry: RURAL DEVELOPMENT
Asked by: RAVNEET SINGH

## GOVERNMENT OF INDIA MINISTRY OF RURAL DEVELOPMENT DEPARTMENT OF RURAL DEVELOPMENT

## LOK SABHA STARRED QUESTION NO. 121

TO BE ANSWERED ON 24.11.2016

## RURAL ROADS UNDER PMGSY PROJECTS

## *121. SHRI RAVNEET SINGH:

Will the Minister of RURAL DEVELOPMENT be ple ased to state:

- (a) the  proposals  received  and  cleared  under  the  Pradhan  Mantri  Gram  Sadak  Yojana (PMGSY) during the last three years and the current year, year - wise and State - wise;
- (b) whether proposals are pending with the Union Government for approval and if so, the details thereof and the reasons therefor;
- (c) the follow - up action taken to clear the projects expeditiously; and
- (d) the number of complaints received from various States including Punjab regardi quality of link and connecting roads under PMGSY and the action taken by the Union Government thereon?

## ANSWER MINISTER OF RURAL DEVELOPMENT (SHRI NARENDRA SINGH TOMAR )

- ( a) to (d ): A Statement is laid on the Table of the House.

*****

## The Statement as referred to in the An swer to Lok Sabha Starred Question No 121

State Governments are required to submit Detailed Project Reports (DPRs) to the Mini for consideration/approval of projects under Pradhan Mantri Gram Sadak Yojana (PMGSY). The  project  proposals  are  verified  and scrutinized  by  State  Technical  Agencies  (STAs), which are reputed engineering institutions, and then are duly scrutinized by Nationa Roads Development Agency (NRRDA) to ensure that the proposals have been made keeping in view the programme guidelin es. The proposals of the State are then put up before the In Ministerial  Empowered  Committee  chaired  by  Secretary  (RD)  in  the  Ministry  of  Rura Development, for its consideration & recommendation. Such recommended proposals which are  approved  by  the  Com petent  Authority  are  sanctioned  and  conveyed  to  the  State Government  to  take  further  necessary  action  before  seeking  funds.  Year -wise  details  of proposals received and sanctioned  by the Ministry under PMGSY are at Annexure - I .

Complaints related to various facets of Pradhan Mantri Gram Sadak Yojana (PMGSY) are received  from  time  to  time.  Para  15.1  of  the  Programme  Guidelines    provides  that execution  and ensuringquality  of  PMGSY  road  works  is  the  responsibility  of  the  State Governments,  who  are  implemen ting  the  Programme.  All  such  complaints  are , therefore, referred to the State Quality Coordinators (SQCs) of respective States for taking ne follow up action and furnishing reports to the Ministry.

In case, an adequate response is not received wit hin the stated time schedule, the National Rural Roads Development Agency (NRRDA) deputes National Quality Monitors (NQMs) to States/UTs and further processing is done on the basis of NQM reports.  Year - wise and State -wise  details  of  complaints  (including the  State  of  Punjab)  vis - a- vis  action  taken  under PMGSY  for  the  period  2014 - 15,  2015 - 16  &  2016 - 17  (upto  October,  2016)  are  given  at Annexure - II.

Ministry has also launched ' Meri Sadak ' Mobile App (latest version '4.0') for Citizen Feed Back  and  complaints System  for  PMGSY  roads  on  20 th July,  2015. Meri  Sadak  mobile application  enables  citizens  to  submit  their  feedback/complaints  related  to  pa construction,  abandoned  works,  quality  of  work  of  PMGSY  roads. The  State  Quality Coordinator (SQC), in each S tate, has been designated as the Nodal Officer to handle an redress such grievances. As on 19.11.2016, 6,11,839 persons have downloaded 'Meri Sadak' Mobile App and 19,711 complaints have been received (till date) regarding quality of and connecting r oads.

The  programme  guidelines  of  PMGSY  also  provide  for  a  three  tier  Quality  Contro Mechanism.  1st  tier  is  in - house  quality  control  executed  through  establishment  of  field laboratories  to  test  the  quality  of  materials  used  and  workmanship  executed.  2nd tier  is independent  monitoring  of  construction  quality  by  quality  monitors  called  State  Qu Monitors (SQMs) managed by the respective State headquarters. The 3rd tier is envisage an independent monitoring mechanism at the central level.  Under this tier, the independent National Quality Monitors are deputed for inspections of sample roads, selected at rand

Whenever  quality  of  any  road  work,  after  the  inspection  of  the  NQM,  is  graded 'Satisfactory Requiring improvement' (SRI) or 'Unsatisfactory' (U), the State Government is directed to ensure that the contractor replaces the material or rectifies the workm the  case  may  be)  within  a  reasonable  time  period.  For  road  works  graded  as  'Satisfactory Requiring Improvement' (SRI) and 'Unsatisfactory' on the basis of observations of National Quality Monitors, Action Taken Reports (ATRs) are monitored and processed by Nationa Rural Roads Development Agency (NRRDA).

Action  Taken  Reports  (ATRs)  of  the  road  works  graded  as  'Satisfactory  Requir ing Improvement'  (SRI)  and  'Unsatisfactory'  (U)  by  the  State  Quality  Monitors  (SQMs)  are monitored by the respective State Governments.

****

|    |                   | 2013-14      | 2013-14             | 2013-14              | 2013-14             | Annexure referred in Lok Sabha Starred Ques No 121 (Ist Position) due for 24.11.2016 2015-16 2016-17   | Annexure referred in Lok Sabha Starred Ques No 121 (Ist Position) due for 24.11.2016 2015-16 2016-17   | Annexure referred in Lok Sabha Starred Ques No 121 (Ist Position) due for 24.11.2016 2015-16 2016-17   | Annexure referred in Lok Sabha Starred Ques No 121 (Ist Position) due for 24.11.2016 2015-16 2016-17   | Annexure referred in Lok Sabha Starred Ques No 121 (Ist Position) due for 24.11.2016 2015-16 2016-17   | Annexure referred in Lok Sabha Starred Ques No 121 (Ist Position) due for 24.11.2016 2015-16 2016-17   | Annexure referred in Lok Sabha Starred Ques No 121 (Ist Position) due for 24.11.2016 2015-16 2016-17   | Annexure referred in Lok Sabha Starred Ques No 121 (Ist Position) due for 24.11.2016 2015-16 2016-17   | Annexure referred in Lok Sabha Starred Ques No 121 (Ist Position) due for 24.11.2016 2015-16 2016-17   | Annexure referred in Lok Sabha Starred Ques No 121 (Ist Position) due for 24.11.2016 2015-16 2016-17   | Annexure referred in Lok Sabha Starred Ques No 121 (Ist Position) due for 24.11.2016 2015-16 2016-17   | Annexure referred in Lok Sabha Starred Ques No 121 (Ist Position) due for 24.11.2016 2015-16 2016-17   | Annexure referred in Lok Sabha Starred Ques No 121 (Ist Position) due for 24.11.2016 2015-16 2016-17   |
|----|-------------------|--------------|---------------------|----------------------|---------------------|--------------------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------------------------------|
| Sl |                   | Proposed     | Proposed            | Proposed             | 2014-15 Proposed    | 2014-15 Proposed                                                                                       | 2014-15 Proposed                                                                                       | Cleared                                                                                                | Cleared                                                                                                | Proposed                                                                                               | Proposed                                                                                               | Cleared                                                                                                | Proposed                                                                                               | Proposed                                                                                               | Cleared                                                                                                | Cleared                                                                                                | Remarks                                                                                                |                                                                                                        |
| No | State             | No. of works | Value Rs. in Crores | Cleared No. of works | Value Rs. in Crores | No. of works                                                                                           | Value Rs. in Crores                                                                                    | No. of works Value Rs.                                                                                 | in No.                                                                                                 | of works                                                                                               | Value Rs. in Crores                                                                                    | No. of works Value Rs. in Crores                                                                       | No. of works                                                                                           | Value Rs. in Crores                                                                                    | No. of works                                                                                           | Value Rs. in Crores                                                                                    | Remarks                                                                                                |                                                                                                        |
| 1  | Andhra Pradesh    | 409          | 1299.98             | 474                  | 1421.55             |                                                                                                        |                                                                                                        |                                                                                                        | Crores                                                                                                 |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |
| 2  | Arunachal Pradesh | 142          | 1113.07             | 129                  | 880.48              |                                                                                                        |                                                                                                        | 22                                                                                                     | 201.45                                                                                                 |                                                                                                        |                                                                                                        |                                                                                                        | 215                                                                                                    | 2493.84                                                                                                | 155                                                                                                    | 1488.5 6                                                                                               |                                                                                                        |                                                                                                        |
| 3  | Assam             | 115          | 144.85              | 462                  | 582.17              |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        | 105                                                                                                    | 200.61                                                                                                 |                                                                                                        |                                                                                                        | Empowered Committee meeting held on 7.11.2016                                                          |                                                                                                        |
| 4  | Bihar             | 6941         | 11121.69            | 5419 8162.94         |                     |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        | 1401                                                                                                   | 1921.07                                                                                                |                                                                                                        |                                                                                                        | Empowered Committee meeting held on 19.10.2016                                                         |                                                                                                        |
| 5  | Chattisgarh       | 747          | 1143.8              | 570 861.46           | 125                 |                                                                                                        | 341.27                                                                                                 |                                                                                                        | 299                                                                                                    | 670.25                                                                                                 |                                                                                                        |                                                                                                        | 318                                                                                                    | 841.50                                                                                                 | 610                                                                                                    | 1454.7 8                                                                                               | Including proposals received during 2015- 16                                                           |                                                                                                        |
| 6  | Gujarat           | 1203         | 2067.92             | 1028                 | 1682.89             |                                                                                                        |                                                                                                        |                                                                                                        | 44                                                                                                     | 61.06                                                                                                  |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        | 44                                                                                                     | 50.81                                                                                                  | Received and proposed during 2015- 16                                                                  |                                                                                                        |
| 7  | Haryana           | 59           | 11.1                | 101 917.45           |                     |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        | 5                                                                                                      | 39.16                                                                                                  | 5                                                                                                      | 39.16                                                                                                  |                                                                                                        |                                                                                                        |
| 8  | Himachal Pradesh  | 100          | 251.17              | 144 285.75           | 143                 |                                                                                                        | 536.46                                                                                                 | 100 246.89                                                                                             | 190                                                                                                    | 732.18                                                                                                 |                                                                                                        |                                                                                                        | 350                                                                                                    | 1200.33                                                                                                | 190                                                                                                    | 649.48                                                                                                 |                                                                                                        |                                                                                                        |
| 9  | Jammu & Kashmir   | 487          | 450.00              |                      |                     |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        | 564                                                                                                    | 3260.69 542                                                                                            |                                                                                                        | 2842.3 2                                                                                               |                                                                                                        |                                                                                                        |
| 10 | Jharkhand         | 851          | 1489.26             | 1327.44              |                     | 110                                                                                                    | 202.57                                                                                                 |                                                                                                        | 21                                                                                                     | 34.65                                                                                                  | 19                                                                                                     | 25.84                                                                                                  | 1541                                                                                                   | 2518.69                                                                                                | 797                                                                                                    | 1362                                                                                                   |                                                                                                        |                                                                                                        |
| 11 | Karnataka         | 516          | 1348.13             | 820 393              | 1119.37             | 15                                                                                                     | 57.76                                                                                                  |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |
| 12 | Kerala            | 409          | 654.55              | 415                  | 693.61              |                                                                                                        |                                                                                                        |                                                                                                        | 107                                                                                                    | 432.08                                                                                                 | 1                                                                                                      | 3.04                                                                                                   |                                                                                                        |                                                                                                        | 84                                                                                                     | 274.2                                                                                                  | Received and proposed during 2015- 16                                                                  |                                                                                                        |
| 13 | Madhya Pradesh    | 2088         | 2688.57             | 803                  | 1185.85             | 164                                                                                                    | 411.95                                                                                                 |                                                                                                        | 2151                                                                                                   | 2958.21                                                                                                | 1764                                                                                                   | 2402.77                                                                                                | 722                                                                                                    | 1318.20                                                                                                | 1048                                                                                                   | 1842.8 1                                                                                               | Including proposals received during 2015- 16                                                           |                                                                                                        |
| 14 | Maharastra        | 377          | 1368.92             | 498                  | 1567.1              | 246                                                                                                    | 924.59                                                                                                 | 129 359.1                                                                                              |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |
| 15 | Manipur           | 693          | 2538.14             | 200                  | 577.75              |                                                                                                        |                                                                                                        | 208 630.57                                                                                             |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |
| 16 | Meghalaya         | 230          | 503.88              | 308                  | 715.6               |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |
| 17 | Mizoram           |              |                     | 29                   | 284.57              | 14                                                                                                     | 154.4                                                                                                  |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        | 56                                                                                                     | 726.97                                                                                                 |                                                                                                        |                                                                                                        | Pre-Empowered Committee meeting held on 3.11.2016                                                      |                                                                                                        |
| 18 | Nagaland          | 29           | 215.24              |                      |                     |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |
| 19 | Odisha            | 2363         | 5113.99             | 1289                 | 2453.6              | 495                                                                                                    | 159.45                                                                                                 |                                                                                                        | 494                                                                                                    | 1280.66                                                                                                |                                                                                                        |                                                                                                        | 2233                                                                                                   | 4664.75                                                                                                | 1368                                                                                                   | 2848.3 1                                                                                               |                                                                                                        |                                                                                                        |
| 20 | Punjab            | 101          | 196.38              | 46                   | 247.16              | 149                                                                                                    | 952.92                                                                                                 | 48                                                                                                     | 92.31                                                                                                  | 149                                                                                                    | 952.92                                                                                                 | 131 867.86                                                                                             |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |
| 21 | Rajasthan         | 2408         | 2189.55             | 1435                 | 1306.36             | 691                                                                                                    | 986.87                                                                                                 |                                                                                                        | 1468                                                                                                   |                                                                                                        | 1617.62                                                                                                |                                                                                                        |                                                                                                        |                                                                                                        | 1467                                                                                                   | 1611.9 2                                                                                               | Received and proposed during 2015- 16                                                                  |                                                                                                        |
| 22 | Sikkim            | 95           | 298.11              | 40                   | 112.11              |                                                                                                        |                                                                                                        | 46 136.99                                                                                              |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        | 125                                                                                                    | 490.69                                                                                                 | 125                                                                                                    | 490.69                                                                                                 |                                                                                                        |                                                                                                        |
| 23 | Tamil Nadu        | 418          | 364.15              |                      |                     |                                                                                                        |                                                                                                        | 410                                                                                                    | 359.88                                                                                                 | 598                                                                                                    | 846.26                                                                                                 |                                                                                                        |                                                                                                        |                                                                                                        | 595                                                                                                    | 758.44                                                                                                 | Received and proposed during 2015-                                                                     |                                                                                                        |
| 24 | Tripura           | 146          | 617.06              | 375                  | 1104.84             |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        | 39                                                                                                     | 115.21                                                                                                 | 39                                                                                                     | 111.39                                                                                                 | 16                                                                                                     |                                                                                                        |
| 25 | Uttar Pradesh     | 421          | 2434.6              | 252                  | 1134.54             |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        | 714                                                                                                    | 3477.54                                                                                                | 646                                                                                                    | 2950.5 5                                                                                               |                                                                                                        |                                                                                                        |
| 26 | Uttarakhand       | 427          | 1921.68             | 275                  | 1106.61             | 112                                                                                                    | 291                                                                                                    |                                                                                                        | 189                                                                                                    |                                                                                                        | 1096.17                                                                                                |                                                                                                        | 105                                                                                                    | 579.44                                                                                                 | 189                                                                                                    | 989.96                                                                                                 | Including proposals received during 2015- 16                                                           |                                                                                                        |
| 27 | West Bengal       | 628          | 1390.74             | 597                  | 1345.26             | 96                                                                                                     | 473.35                                                                                                 | 76                                                                                                     | 328.58                                                                                                 |                                                                                                        |                                                                                                        |                                                                                                        | 143                                                                                                    | 722.05                                                                                                 | 143                                                                                                    | 697.97                                                                                                 |                                                                                                        |                                                                                                        |
| 28 | Telangana         |              |                     |                      |                     |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        |                                                                                                        | 154                                                                                                    | 241.43                                                                                                 |                                                                                                        |                                                                                                        | Empowered Committee meeting held on 4.10.2016                                                          |                                                                                                        |
|    | TOTAL             | 22403        | 42936.53            | 16102                | 31076.46            | 2360                                                                                                   | 5492.59                                                                                                | 1039                                                                                                   | 2355.77                                                                                                | 5710                                                                                                   | 10682.1                                                                                                | 1915 3299.51                                                                                           | 8790                                                                                                   | 24812.2 8047                                                                                           |                                                                                                        | 20463. 4                                                                                               |                                                                                                        |                                                                                                        |

Note: In respect of Andhra Pradesh, Gujarat, Haryana, Karnataka, Maharashtra, Punjab and Telangana, 100% of  targets of PMGSY I & II have been sanctioned.

|                                                                                                                                      |                                                                                                                                      |                                                                                                                                      |                                                                                                                                      |                                                                                                                                      |                                                                                                                                      |                                                                                                                                      | Annexure -II                                                                                                                         |
|--------------------------------------------------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------------------------------------------------------------|
| Annexure referred in Lok Sabha starred Ques No. 121 (Ist Position) due for 24.11.2016 Complaints received in NRRDA during 2013 -2014 | Annexure referred in Lok Sabha starred Ques No. 121 (Ist Position) due for 24.11.2016 Complaints received in NRRDA during 2013 -2014 | Annexure referred in Lok Sabha starred Ques No. 121 (Ist Position) due for 24.11.2016 Complaints received in NRRDA during 2013 -2014 | Annexure referred in Lok Sabha starred Ques No. 121 (Ist Position) due for 24.11.2016 Complaints received in NRRDA during 2013 -2014 | Annexure referred in Lok Sabha starred Ques No. 121 (Ist Position) due for 24.11.2016 Complaints received in NRRDA during 2013 -2014 | Annexure referred in Lok Sabha starred Ques No. 121 (Ist Position) due for 24.11.2016 Complaints received in NRRDA during 2013 -2014 | Annexure referred in Lok Sabha starred Ques No. 121 (Ist Position) due for 24.11.2016 Complaints received in NRRDA during 2013 -2014 | Annexure referred in Lok Sabha starred Ques No. 121 (Ist Position) due for 24.11.2016 Complaints received in NRRDA during 2013 -2014 |
|                                                                                                                                      |                                                                                                                                      | Complaints received                                                                                                                  | Sent to State for enquiry and action                                                                                                 |                                                                                                                                      |                                                                                                                                      |                                                                                                                                      |                                                                                                                                      |
| #                                                                                                                                    | State                                                                                                                                | Complaints received                                                                                                                  | Sent to State for enquiry and action                                                                                                 | Deputed NQMs for enquiry                                                                                                             | Cases under enquiry                                                                                                                  | Found Satisfactory                                                                                                                   | Found Unsatisfactory                                                                                                                 |
| 1                                                                                                                                    | Andhra Pradesh                                                                                                                       | -                                                                                                                                    | -                                                                                                                                    | -                                                                                                                                    | -                                                                                                                                    | -                                                                                                                                    | -                                                                                                                                    |
| 2                                                                                                                                    | Arunachal Pradesh                                                                                                                    | 1                                                                                                                                    |                                                                                                                                      | 1                                                                                                                                    | 0                                                                                                                                    |                                                                                                                                      | 1                                                                                                                                    |
| 3                                                                                                                                    | Assam                                                                                                                                | 2                                                                                                                                    |                                                                                                                                      | 2                                                                                                                                    |                                                                                                                                      |                                                                                                                                      | 2                                                                                                                                    |
| 4                                                                                                                                    | Bihar                                                                                                                                | 12                                                                                                                                   | 2                                                                                                                                    | 10                                                                                                                                   |                                                                                                                                      | 2                                                                                                                                    | 8                                                                                                                                    |
| 5                                                                                                                                    | Chhattisgarh                                                                                                                         | 1                                                                                                                                    |                                                                                                                                      | 1                                                                                                                                    |                                                                                                                                      | 1                                                                                                                                    |                                                                                                                                      |
| 6                                                                                                                                    | Gujarat                                                                                                                              | 1                                                                                                                                    |                                                                                                                                      | 1                                                                                                                                    | 0                                                                                                                                    | 1                                                                                                                                    |                                                                                                                                      |
| 7                                                                                                                                    | Haryana                                                                                                                              | -                                                                                                                                    | -                                                                                                                                    | -                                                                                                                                    | -                                                                                                                                    | -                                                                                                                                    | -                                                                                                                                    |
| 8                                                                                                                                    | Himachal Pradesh                                                                                                                     | -                                                                                                                                    | -                                                                                                                                    | -                                                                                                                                    | -                                                                                                                                    | -                                                                                                                                    | -                                                                                                                                    |
| 9                                                                                                                                    | Jammu & Kashmir                                                                                                                      | 1                                                                                                                                    |                                                                                                                                      | 1                                                                                                                                    | 0                                                                                                                                    | 1                                                                                                                                    |                                                                                                                                      |
| 10                                                                                                                                   | Jharkhand                                                                                                                            | 4                                                                                                                                    |                                                                                                                                      | 4                                                                                                                                    | 0                                                                                                                                    | 1                                                                                                                                    | 3                                                                                                                                    |
| 11                                                                                                                                   | Karnataka                                                                                                                            | 0                                                                                                                                    |                                                                                                                                      | 0                                                                                                                                    |                                                                                                                                      |                                                                                                                                      |                                                                                                                                      |
| 12                                                                                                                                   | Kerala                                                                                                                               | 1                                                                                                                                    |                                                                                                                                      | 1                                                                                                                                    |                                                                                                                                      |                                                                                                                                      | 1                                                                                                                                    |
| 13                                                                                                                                   | Madhya Pradesh                                                                                                                       | 3                                                                                                                                    |                                                                                                                                      | 3                                                                                                                                    | 0                                                                                                                                    | 2                                                                                                                                    | 1                                                                                                                                    |
| 14                                                                                                                                   | Maharasthra                                                                                                                          | 3                                                                                                                                    |                                                                                                                                      | 3                                                                                                                                    | 0                                                                                                                                    | 1                                                                                                                                    | 2                                                                                                                                    |
| 15                                                                                                                                   | Manipur                                                                                                                              | -                                                                                                                                    | -                                                                                                                                    | -                                                                                                                                    | -                                                                                                                                    | -                                                                                                                                    | -                                                                                                                                    |
| 16                                                                                                                                   | Meghalaya                                                                                                                            | -                                                                                                                                    | -                                                                                                                                    | -                                                                                                                                    | -                                                                                                                                    | -                                                                                                                                    | -                                                                                                                                    |
| 17                                                                                                                                   | Mizoram                                                                                                                              | -                                                                                                                                    | -                                                                                                                                    | -                                                                                                                                    | -                                                                                                                                    | -                                                                                                                                    | -                                                                                                                                    |
| 18                                                                                                                                   | Nagaland                                                                                                                             | -                                                                                                                                    | -                                                                                                                                    | -                                                                                                                                    | -                                                                                                                                    | -                                                                                                                                    | -                                                                                                                                    |
| 19                                                                                                                                   | Odisha                                                                                                                               | 2                                                                                                                                    |                                                                                                                                      | 2                                                                                                                                    | 0                                                                                                                                    | 2                                                                                                                                    |                                                                                                                                      |
| 20                                                                                                                                   | Punjab                                                                                                                               | -                                                                                                                                    | -                                                                                                                                    | -                                                                                                                                    | -                                                                                                                                    | -                                                                                                                                    | -                                                                                                                                    |
| 21                                                                                                                                   | Rajasthan                                                                                                                            | -                                                                                                                                    | -                                                                                                                                    | -                                                                                                                                    | -                                                                                                                                    | -                                                                                                                                    | -                                                                                                                                    |
| 22                                                                                                                                   | Sikkim                                                                                                                               | -                                                                                                                                    | -                                                                                                                                    | -                                                                                                                                    | -                                                                                                                                    | -                                                                                                                                    | -                                                                                                                                    |
| 23                                                                                                                                   | Tamil Nadu                                                                                                                           | -                                                                                                                                    | -                                                                                                                                    | -                                                                                                                                    | -                                                                                                                                    | -                                                                                                                                    | -                                                                                                                                    |
| 24                                                                                                                                   | Tripura                                                                                                                              | 1                                                                                                                                    |                                                                                                                                      | 1                                                                                                                                    | 0                                                                                                                                    |                                                                                                                                      | 1                                                                                                                                    |
| 25                                                                                                                                   | Uttar Pradesh                                                                                                                        | 8                                                                                                                                    |                                                                                                                                      | 8                                                                                                                                    | 0                                                                                                                                    | 6                                                                                                                                    | 2                                                                                                                                    |
| 26                                                                                                                                   | Uttarkhand                                                                                                                           | -                                                                                                                                    | -                                                                                                                                    | -                                                                                                                                    | -                                                                                                                                    | -                                                                                                                                    | -                                                                                                                                    |
| 27                                                                                                                                   | West Bengal                                                                                                                          | 2                                                                                                                                    |                                                                                                                                      | 2                                                                                                                                    |                                                                                                                                      | 2                                                                                                                                    |                                                                                                                                      |
|                                                                                                                                      | Total                                                                                                                                | 42                                                                                                                                   | 2                                                                                                                                    | 40                                                                                                                                   | 0                                                                                                                                    | 19                                                                                                                                   | 21                                                                                                                                   |

| Annexure referred in Lok Sabha starred Ques No. 121 (Ist Position) due for 24.11.2016   | Annexure referred in Lok Sabha starred Ques No. 121 (Ist Position) due for 24.11.2016   | Annexure referred in Lok Sabha starred Ques No. 121 (Ist Position) due for 24.11.2016   | Annexure referred in Lok Sabha starred Ques No. 121 (Ist Position) due for 24.11.2016   | Annexure referred in Lok Sabha starred Ques No. 121 (Ist Position) due for 24.11.2016   | Annexure referred in Lok Sabha starred Ques No. 121 (Ist Position) due for 24.11.2016   | Annexure referred in Lok Sabha starred Ques No. 121 (Ist Position) due for 24.11.2016   | Annexure referred in Lok Sabha starred Ques No. 121 (Ist Position) due for 24.11.2016   |
|-----------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------|
| Complaints received in NRRDA during 2014-2015                                           | Complaints received in NRRDA during 2014-2015                                           | Complaints received in NRRDA during 2014-2015                                           | Complaints received in NRRDA during 2014-2015                                           | Complaints received in NRRDA during 2014-2015                                           | Complaints received in NRRDA during 2014-2015                                           | Complaints received in NRRDA during 2014-2015                                           | Complaints received in NRRDA during 2014-2015                                           |
| #                                                                                       |                                                                                         |                                                                                         | Sent to State for enquiry                                                               | Cases enquired through monitors                                                         | Cases enquired through monitors                                                         | Cases enquired through monitors                                                         | Cases enquired through monitors                                                         |
| #                                                                                       | State                                                                                   | Complaints received                                                                     | and action                                                                              | Complaints investigated through NQMs                                                    | cases under enquiry                                                                     | Found Satisfactory                                                                      | Found Unsatisfactory                                                                    |
| 1                                                                                       | Andhra Pradesh                                                                          | -                                                                                       | -                                                                                       | -                                                                                       | -                                                                                       | -                                                                                       | -                                                                                       |
| 2                                                                                       | Arunachal Pradesh                                                                       | -                                                                                       | -                                                                                       | -                                                                                       | -                                                                                       | -                                                                                       | -                                                                                       |
| 3                                                                                       | Assam                                                                                   | 2                                                                                       | 2                                                                                       | 0                                                                                       | -                                                                                       | 0                                                                                       | 0                                                                                       |
| 4                                                                                       | Bihar                                                                                   | 18                                                                                      | 11                                                                                      | 7                                                                                       | -                                                                                       | 4                                                                                       | 3                                                                                       |
| 5                                                                                       | Chhattisgarh                                                                            | 1                                                                                       | 1                                                                                       | 0                                                                                       | -                                                                                       | 0                                                                                       | 0                                                                                       |
| 6                                                                                       | Goa                                                                                     | -                                                                                       | -                                                                                       | -                                                                                       | -                                                                                       | -                                                                                       | -                                                                                       |
| 7                                                                                       | Gujarat                                                                                 | -                                                                                       | -                                                                                       | -                                                                                       | -                                                                                       | -                                                                                       | -                                                                                       |
| 8                                                                                       | Haryana                                                                                 | -                                                                                       | -                                                                                       | -                                                                                       | -                                                                                       | -                                                                                       | -                                                                                       |
| 9                                                                                       | Himachal Pradesh                                                                        | 1                                                                                       | 1                                                                                       | 0                                                                                       | -                                                                                       | 0                                                                                       | 0                                                                                       |
| 10                                                                                      | J&K                                                                                     | 2                                                                                       | 0                                                                                       | 2                                                                                       | -                                                                                       | 2                                                                                       | 0                                                                                       |
| 11                                                                                      | Jharkhand                                                                               | 2                                                                                       | 0                                                                                       | 2                                                                                       | -                                                                                       | 0                                                                                       | 2                                                                                       |
| 12                                                                                      | Karnataka                                                                               | -                                                                                       | -                                                                                       | -                                                                                       | -                                                                                       | -                                                                                       | -                                                                                       |
| 13                                                                                      | Kerala                                                                                  | -                                                                                       | -                                                                                       | -                                                                                       | -                                                                                       | -                                                                                       | -                                                                                       |
| 14                                                                                      | Madhya Pradesh                                                                          | 1                                                                                       | 1                                                                                       | 0                                                                                       | -                                                                                       | 0                                                                                       | 0                                                                                       |
| 15                                                                                      | Maharashtra                                                                             | 4                                                                                       | 4                                                                                       | 0                                                                                       | -                                                                                       | 0                                                                                       | 0                                                                                       |
| 16                                                                                      | Manipur                                                                                 | 1                                                                                       | 0                                                                                       | 1                                                                                       | -                                                                                       | 0                                                                                       | 1                                                                                       |
| 17                                                                                      | Meghalaya                                                                               | -                                                                                       | -                                                                                       | -                                                                                       | -                                                                                       | -                                                                                       | -                                                                                       |
| 18                                                                                      | Mizoram                                                                                 | -                                                                                       | -                                                                                       | -                                                                                       | -                                                                                       | -                                                                                       | -                                                                                       |
| 19                                                                                      | Nagaland                                                                                | -                                                                                       | -                                                                                       | -                                                                                       | -                                                                                       | -                                                                                       | -                                                                                       |
| 20                                                                                      | Orissa                                                                                  | -                                                                                       | -                                                                                       | -                                                                                       | -                                                                                       | -                                                                                       | -                                                                                       |
| 21                                                                                      | Punjab                                                                                  | 3                                                                                       | 3                                                                                       | 0                                                                                       | -                                                                                       | 0                                                                                       | 0                                                                                       |
| 22                                                                                      | Rajasthan                                                                               | 1                                                                                       | 0                                                                                       | 1                                                                                       | -                                                                                       | 0                                                                                       | 1                                                                                       |
| 23                                                                                      | Sikkim                                                                                  | 1                                                                                       | 0                                                                                       | 1                                                                                       | -                                                                                       | 1                                                                                       | 0                                                                                       |
| 24                                                                                      | Tamil Nadu                                                                              | -                                                                                       | -                                                                                       | -                                                                                       | -                                                                                       | -                                                                                       | -                                                                                       |
| 25                                                                                      | Telangana                                                                               | -                                                                                       | -                                                                                       | -                                                                                       | -                                                                                       | -                                                                                       | -                                                                                       |
| 26                                                                                      | Tripura                                                                                 | -                                                                                       | -                                                                                       | -                                                                                       | -                                                                                       | -                                                                                       | -                                                                                       |
| 27                                                                                      | Uttar Pradesh                                                                           | 20                                                                                      | 11                                                                                      | 9                                                                                       | -                                                                                       | 4                                                                                       | 5                                                                                       |
| 28                                                                                      | Uttarakhand                                                                             | 1                                                                                       | 0                                                                                       | 1                                                                                       | -                                                                                       | 0                                                                                       | 1                                                                                       |
| 29                                                                                      | West Bengal                                                                             | 3                                                                                       | 2                                                                                       | 1                                                                                       | -                                                                                       | 1                                                                                       | 0                                                                                       |
|                                                                                         | Total                                                                                   | 61                                                                                      | 36                                                                                      | 25                                                                                      | 0                                                                                       | 12                                                                                      | 13                                                                                      |

|                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       | Annexure - II                                                                                                                         |
|---------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------|
| Annexure referred in Lok Sabha starred Ques No. 121 (Ist Position) due for 24.11.2016 Complaints received in NRRDA during 2015 - 2016 | Annexure referred in Lok Sabha starred Ques No. 121 (Ist Position) due for 24.11.2016 Complaints received in NRRDA during 2015 - 2016 | Annexure referred in Lok Sabha starred Ques No. 121 (Ist Position) due for 24.11.2016 Complaints received in NRRDA during 2015 - 2016 | Annexure referred in Lok Sabha starred Ques No. 121 (Ist Position) due for 24.11.2016 Complaints received in NRRDA during 2015 - 2016 | Annexure referred in Lok Sabha starred Ques No. 121 (Ist Position) due for 24.11.2016 Complaints received in NRRDA during 2015 - 2016 | Annexure referred in Lok Sabha starred Ques No. 121 (Ist Position) due for 24.11.2016 Complaints received in NRRDA during 2015 - 2016 | Annexure referred in Lok Sabha starred Ques No. 121 (Ist Position) due for 24.11.2016 Complaints received in NRRDA during 2015 - 2016 | Annexure referred in Lok Sabha starred Ques No. 121 (Ist Position) due for 24.11.2016 Complaints received in NRRDA during 2015 - 2016 |
| #                                                                                                                                     | State                                                                                                                                 | Complaints received                                                                                                                   | Sent to State for enquiry and action                                                                                                  | Cases enquired through                                                                                                                | Cases enquired through                                                                                                                | Cases enquired through                                                                                                                | Cases enquired through                                                                                                                |
| #                                                                                                                                     | State                                                                                                                                 | Complaints received                                                                                                                   | Sent to State for enquiry and action                                                                                                  | Complaints investigated through NQMs                                                                                                  | cases under enquiry                                                                                                                   | Found Satisfactory                                                                                                                    | Found Unsatisfactory                                                                                                                  |
| 1                                                                                                                                     | Andhra Pradesh                                                                                                                        | -                                                                                                                                     | -                                                                                                                                     | -                                                                                                                                     | -                                                                                                                                     | -                                                                                                                                     | -                                                                                                                                     |
| 2                                                                                                                                     | Arunachal Pradesh                                                                                                                     | 4                                                                                                                                     | 3                                                                                                                                     | 1                                                                                                                                     | 0                                                                                                                                     | 1                                                                                                                                     | 0                                                                                                                                     |
| 3                                                                                                                                     | Assam                                                                                                                                 | 2                                                                                                                                     | 1                                                                                                                                     | 1                                                                                                                                     | 0                                                                                                                                     | 0                                                                                                                                     | 1                                                                                                                                     |
| 4                                                                                                                                     | Bihar                                                                                                                                 | 15                                                                                                                                    | 13                                                                                                                                    | 2                                                                                                                                     | 0                                                                                                                                     | 0                                                                                                                                     | 2                                                                                                                                     |
| 5                                                                                                                                     | Chhattisgarh                                                                                                                          | 5                                                                                                                                     | 5                                                                                                                                     | 0                                                                                                                                     | 0                                                                                                                                     | 0                                                                                                                                     | 0                                                                                                                                     |
| 6                                                                                                                                     | Goa                                                                                                                                   | -                                                                                                                                     | -                                                                                                                                     | -                                                                                                                                     | -                                                                                                                                     | -                                                                                                                                     | -                                                                                                                                     |
| 7                                                                                                                                     | Gujarat                                                                                                                               | -                                                                                                                                     | -                                                                                                                                     | -                                                                                                                                     | -                                                                                                                                     | -                                                                                                                                     | -                                                                                                                                     |
| 8                                                                                                                                     | Haryana                                                                                                                               | 1                                                                                                                                     | 1                                                                                                                                     | 0                                                                                                                                     | 0                                                                                                                                     | 0                                                                                                                                     | 0                                                                                                                                     |
| 9                                                                                                                                     | Himachal Pradesh                                                                                                                      | 1                                                                                                                                     | 1                                                                                                                                     | 0                                                                                                                                     | 0                                                                                                                                     | 0                                                                                                                                     | 0                                                                                                                                     |
| 10                                                                                                                                    | J & K                                                                                                                                 | 2                                                                                                                                     | 2                                                                                                                                     | 0                                                                                                                                     | 0                                                                                                                                     | 0                                                                                                                                     | 0                                                                                                                                     |
| 11                                                                                                                                    | Jharkhand                                                                                                                             | 6                                                                                                                                     | 4                                                                                                                                     | 2                                                                                                                                     | 0                                                                                                                                     | 0                                                                                                                                     | 2                                                                                                                                     |
| 12                                                                                                                                    | Karnataka                                                                                                                             | 1                                                                                                                                     | 1                                                                                                                                     | 0                                                                                                                                     | 0                                                                                                                                     | 0                                                                                                                                     | 0                                                                                                                                     |
| 13                                                                                                                                    | Kerala                                                                                                                                | -                                                                                                                                     | -                                                                                                                                     | -                                                                                                                                     | -                                                                                                                                     | -                                                                                                                                     | -                                                                                                                                     |
| 14                                                                                                                                    | Madhya Pradesh                                                                                                                        | 5                                                                                                                                     | 4                                                                                                                                     | 1                                                                                                                                     | 0                                                                                                                                     | 0                                                                                                                                     | 1                                                                                                                                     |
| 15                                                                                                                                    | Maharashtra                                                                                                                           | 3                                                                                                                                     | 1                                                                                                                                     | 2                                                                                                                                     | 0                                                                                                                                     | 1                                                                                                                                     | 1                                                                                                                                     |
| 16                                                                                                                                    | Manipur                                                                                                                               | -                                                                                                                                     | -                                                                                                                                     | -                                                                                                                                     | -                                                                                                                                     | -                                                                                                                                     | -                                                                                                                                     |
| 17                                                                                                                                    | Meghalaya                                                                                                                             | -                                                                                                                                     | -                                                                                                                                     | -                                                                                                                                     | -                                                                                                                                     | -                                                                                                                                     | -                                                                                                                                     |
| 18                                                                                                                                    | Mizoram                                                                                                                               | -                                                                                                                                     | -                                                                                                                                     | -                                                                                                                                     | -                                                                                                                                     | -                                                                                                                                     | -                                                                                                                                     |
| 19                                                                                                                                    | Nagaland                                                                                                                              | -                                                                                                                                     | -                                                                                                                                     | -                                                                                                                                     | -                                                                                                                                     | -                                                                                                                                     | -                                                                                                                                     |
| 20                                                                                                                                    | Orissa                                                                                                                                | 3                                                                                                                                     | 3                                                                                                                                     | 0                                                                                                                                     | 0                                                                                                                                     | 0                                                                                                                                     | 0                                                                                                                                     |
| 21                                                                                                                                    | Punjab                                                                                                                                | -                                                                                                                                     | -                                                                                                                                     | -                                                                                                                                     | -                                                                                                                                     | -                                                                                                                                     | -                                                                                                                                     |
| 22                                                                                                                                    | Rajasthan                                                                                                                             | 1                                                                                                                                     | 1                                                                                                                                     | 0                                                                                                                                     | 0                                                                                                                                     | 0                                                                                                                                     | 0                                                                                                                                     |
| 24                                                                                                                                    | Tamil Nadu                                                                                                                            | 1                                                                                                                                     | 1                                                                                                                                     | 0                                                                                                                                     | 0                                                                                                                                     | 0                                                                                                                                     | 0                                                                                                                                     |
| 25                                                                                                                                    | Telangana                                                                                                                             | -                                                                                                                                     | -                                                                                                                                     | -                                                                                                                                     | -                                                                                                                                     | -                                                                                                                                     | -                                                                                                                                     |
| 26                                                                                                                                    | Tripura(State)                                                                                                                        | -                                                                                                                                     | -                                                                                                                                     | -                                                                                                                                     | -                                                                                                                                     | -                                                                                                                                     | -                                                                                                                                     |
| 27                                                                                                                                    | Uttar Pradesh                                                                                                                         | 14                                                                                                                                    | 12                                                                                                                                    | 2                                                                                                                                     | 0                                                                                                                                     | 0                                                                                                                                     |                                                                                                                                       |
| 28                                                                                                                                    | Uttarakhand                                                                                                                           | 2                                                                                                                                     | 2                                                                                                                                     | 0                                                                                                                                     | 0                                                                                                                                     | 0                                                                                                                                     | 2                                                                                                                                     |
|                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       |                                                                                                                                       | 0                                                                                                                                     | 0                                                                                                                                     |
| 29                                                                                                                                    | West Bengal                                                                                                                           | 3                                                                                                                                     | 3                                                                                                                                     | 0                                                                                                                                     | 0                                                                                                                                     |                                                                                                                                       | 0                                                                                                                                     |

| Annexure referred in Lok Sabha   | Annexure referred in Lok Sabha   | Annexure referred in Lok Sabha   | Annexure referred in Lok Sabha   | Annexure referred in Lok Sabha       | Annexure referred in Lok Sabha   | Annexure referred in Lok Sabha   | Annexure referred in Lok Sabha   |
|----------------------------------|----------------------------------|----------------------------------|----------------------------------|--------------------------------------|----------------------------------|----------------------------------|----------------------------------|
| #                                |                                  | Complaints received              | Sent State enquiry and action    | Cases enquired                       | Cases enquired                   | Cases enquired                   | Cases enquired                   |
| #                                | State                            | Complaints received              | Sent State enquiry and action    | Complaints investigated through NQMs | cases under enquiry              | Found Satisfactory               | Found Unsatisfactory             |
| 1                                | Andhra Pradesh                   | -                                | -                                | -                                    | -                                | -                                | -                                |
| 2                                | Arunachal Pradesh                | 2                                | 0                                | 2                                    | 0                                | 0                                | 2                                |
| 3                                | Assam                            | -                                | -                                | -                                    | 0                                | -                                | -                                |
| 4                                | Bihar                            | 3                                | 1                                | 2                                    | 0                                | 0                                | 2                                |
| 5                                | Chhattisgarh                     | -                                | -                                | -                                    | -                                | -                                | -                                |
| 6                                | Goa                              | -                                | -                                | -                                    | -                                | -                                | -                                |
| 7                                | Gujarat                          | -                                | -                                | -                                    | -                                | -                                | -                                |
| 8                                | Haryana                          | -                                | -                                | -                                    | -                                | -                                | -                                |
| 9                                | Himachal Pradesh                 | -                                | -                                | -                                    | -                                | -                                | -                                |
| 10                               | J & K                            | -                                | -                                | -                                    | -                                | -                                | -                                |
| 11                               | Jharkhand                        | -                                | -                                | -                                    | -                                | -                                | -                                |
| 12                               | Karnataka                        | -                                | -                                | -                                    | -                                | -                                | -                                |
| 13                               | Kerala                           | 1                                | 1                                | 0                                    | 0                                | 0                                | 0                                |
| 14                               | Madhya Pradesh                   | 1                                | 1                                | 0                                    | 0                                | 0                                | 0                                |
| 15                               | Maharashtra                      | 3                                | 1                                | 2                                    | -                                | -                                | 2                                |
| 16                               | Manipur                          | -                                | -                                | -                                    | -                                | -                                | -                                |
| 17                               | Meghalaya                        | -                                | -                                | -                                    | -                                | -                                | -                                |
| 18                               | Mizoram                          | -                                | -                                | -                                    | -                                | -                                | -                                |
| 19                               | Nagaland                         | -                                | -                                | -                                    | -                                | -                                | -                                |
| 20                               | Orissa                           | 1                                | 1                                | 0                                    | 0                                | 0                                | 0                                |
| 21                               | Punjab                           | -                                | -                                | -                                    | -                                | -                                | -                                |
| 22                               | Rajasthan                        | 1                                | 1                                | 0                                    | 0                                | 0                                | 0                                |
| 23                               | Sikkim                           | -                                | -                                | -                                    | -                                | -                                | -                                |
| 24                               | Tamil Nadu                       | -                                | -                                | -                                    | -                                | -                                | -                                |
| 25                               | Telangana                        | -                                | -                                | -                                    | -                                | -                                | -                                |
| 26                               | Tripura                          | -                                | -                                | -                                    | -                                | -                                | -                                |
| 27                               | Uttar Pradesh                    | 6                                | 1                                | 5                                    | 0                                | 2                                | 3                                |
| 28                               | Uttarakhand                      | -                                | -                                | -                                    | -                                | -                                | -                                |
| 29                               | West Bengal                      | -                                | -                                | -                                    | -                                | -                                | -                                |
|                                  | Total                            | 18                               | 7                                | 11                                   | 0                                | 2                                | 9                                |