Lok Sabha Question No. 2892 (UNSTARRED), answered on 2018-01-04
Subject: Help Desk/Assistance Centres at Airports
Ministry: CIVIL AVIATION
Asked by: V. SATHYABAMA

## GOVERNMENT OF NNDIA MINISTRY OF CIVIL A VIATION LOK SABHA

UNSTARRED QUESTION NO. : 2892 (To be answered on the January 2018) 4th

## HELP DESKIASSISTANCE CENTRES AT AIRPORTS

2892.

SHRIMATI V. SATHYA BAMA

Will the Minister of CIVIL AVIATION

- (0) if s0, the details thereof, airport-wise; and

be pleased to state:-

- or Assistance Centre in every airport of our country to deal with those passengers who are victims 0f assault or misbehaviour or molestation or mishandling either by copassengers or airline staff, keeping in view the increasing number of such cases;
- (c) if not, the reasons therefor and the steps taken to sort-out the passengers problem within a short span of time?

## ANSWER

Minister of State in the Ministry of CIVIL AVIATION

(Shri Jayant Sinha)

- (a) : Madam. Help Desks are established at all operational airports of Yes,
- (6) & () : At 53 airports of AAI where Central Industrial Security Force (CISF) is deployed, the Help Desks are manned by CISF. At the remaining 40 operational airports of AAI, the Airport Manager/Terminal Manager provides necessary assistance and guidance to the passengers in co-ordination with Airport Security Unit (APSU) manned by Security Staff/State Police: List of 53 CISF manned airports and 40 APSU manned airports are at Annexure-[ and Annexure-II respectively.

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|       | NORTHEAST REGION     |
|-------|----------------------|
|       | AGARTALA             |
| 2     | DIBRUGARH            |
| 3     | DIMAPUR              |
| 4     | GUWAHATI             |
| 5     | IMPHAL               |
| 6     | JORHAT               |
|       | LILABARI             |
| 8     | SHILLONG (BARAPANI)  |
|       | SILCHER              |
| 10    | TEJPUR               |
|       | EASTERN REGION       |
| 11    | BHUBANESHWAR         |
| 12    | BAGDOGRA             |
| 13    | GAYA                 |
| 14    | KOLKATA              |
| 15    | PATNA                |
| 16    |                      |
| 17    | RAIPUR               |
| 18    | RANCHI               |
|       | WESTERNREGION        |
| 19 20 | AHMEDABAD AURANGABAD |
| 21    | BHAVNAGAR            |
| 22    | BHOPAL               |
| 23    | BHUJ                 |
| 24    | GOA                  |
| 25 26 | PORBANDAR            |
| 27    | PUNE                 |
| 28    |                      |
| 29    | VADODARA             |
| 30    |                      |
|       | SQURTH REGION        |
| 31    |                      |
| 32    | CHENNAI              |
| 33 34 | CQIMBATQRE MADURAI   |
| 35    | MANGALORE            |
| 36    | TIRUPATT             |
| 37    | TRIVANDRUM           |
| 38    | IIRUCHIRAPALLI       |
| 39    |                      |
| 40    |                      |
| 41    | IAGRA AMRIISAR       |
| 42    | CHANDICARH (CHIAL)   |
| 43    | DEHRADUN             |
| 44    | GWALIQR              |
| 45    | JAIPUR               |
| 46    | JODHPUR              |
| 47    | KANPUR               |
| 48    | KHAJURAHQ            |
| 49    |                      |
| 50    | LUCKNQW              |
| 51 52 | SHIMLA UDAIPUR       |
| 53    | VARANASI             |

## DEPLOYED OTHER THAN CISF

| AIRPORL            | AIRPORL            |
|--------------------|--------------------|
| SR                 |                    |
|                    | HUBLI              |
|                    | RAJAMUNDRY         |
|                    | BEGUMPET           |
| 8                  |                    |
| 9                  | SALEM              |
| 10                 |                    |
| 11                 | KADAPA             |
| NR                 | NR                 |
| 12                 |                    |
| 13                 | GORAKHPUR KGE)     |
| 14                 | JAISALMER          |
| 15                 | KANGRA             |
| 16                 | JAMMU              |
| 17                 | SRINAGAR (CE.)#    |
| 18                 | LEH #              |
| 19                 | ALLAHABAD (CE)     |
| 20                 | LUDHIANAC E)       |
| 21                 |                    |
| 22                 | KISHANGARH         |
| 23                 | PANTNAGAR (CE)     |
|                    | PATHANKOT (C E)    |
| 24                 |                    |
| 25                 | BHATINDA           |
| WR                 | WR                 |
| 26                 | JABALPUR           |
| 27                 |                    |
| 28                 | KESHQD             |
| 29                 |                    |
| 30                 | KOLHAPUR           |
| 31                 | SHOLAPUR           |
| 32                 |                    |
| 33                 | DANNAGAR           |
| 34                 | KANDLA             |
| 35                 | JALGAQN            |
| ER                 | ER                 |
| 36                 | EAKYONG            |
| 37                 |                    |
| 38                 | BILASPUR           |
| NER                | NER                |
|                    | TEZU               |
| 39                 |                    |
| 40                 |                    |
| Legend #Apart from | Legend #Apart from |

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