Lok Sabha Question No. 30 (UNSTARRED), answered on 2017-12-15
Subject: Online Medical Services
Ministry: HEALTH AND FAMILY WELFARE
Asked by: POONAM  MAHAJAN

## GOVERNMENT OF INDIA MINISTRY OF HEALTH AND FAMILY WELFARE DEPARTMENT OF HEALTH AND FAMILY WELFARE

LOK SABHA UNSTARRED Q UESTION NO. 30 TO BE ANSWERED ON   15 TH DECEMBER, 2017

## ONLINE MEDICAL SERVI CES

## 30. SHRIMATI POONAM MAHAJAN:

Will the Minister of HEALTH AND FAMILY WELFARE be pleased to state:

- (a) whether the Government has created a system where citizens can register for medical s online  and  if  so,  the  details  thereof  including  services  provided  through  Online  Regi ration System (ORS) and number of hospitals that are registered on this system, State/UT - wise; and
- (b) whether the Government intends to allow private health care providers to register on and if so, the details thereof and manner in which they ca n join the said ORS system?

## ANSWER THE MINISTER OF STATE IN THE MINISTRY OF HEALTH AND FAMILY WELFARE ( SMT. A NUPRIYA PATEL )

- (a):      Yes. Ministry of Health and Family Welfare (MoHFW ) has already taken proactive measures  to  adopt  IT  Solutions  in  existing  health  infrastructure  in  meeting  the  chall healthcare delivery especially to rural and remote areas to ensure continuum of care. Tow goal MoHFW has launched various on li e medical services. The details of citizen centric onli medicalservices are given in Annexure .
- (b):    Presently only Central/ State Government hospitals are allowed.

……………….

## Online Medical Services provided by MoHFW

OnlineRegistration System (ORS): Online Registration System (ORS) is being implemented in various hospitals in State/UTs and Central Govt. Hospitals/ Institutes to online registration, online viewing of medical examination report on ORS portal by citizen s.

State/UTs wise number of hospitals registered on ORS is placed below:

| S. No.   | State                |   No. Of Hospitals |
|----------|----------------------|--------------------|
| 1        | Andhra Pradesh       |                  1 |
| 2        | Assam                |                  2 |
| 3        | Bihar                |                  1 |
| 4        | Chandigarh UT        |                  3 |
| 5        | Chhattisgarh         |                  1 |
| 6        | Dadra & Nagar Haveli |                  1 |
| 7        | Himachal Pradesh     |                  9 |
| 8        | J&K                  |                  3 |
| 9        | Jharkhand            |                  4 |
| 10       | Karnataka            |                  8 |
| 11       | Kerala               |                  2 |
| 12       | Madhya Pradesh       |                  4 |
| 13       | Maharashtra          |                  5 |
| 14       | Manipur              |                  1 |
| 15       | Meghalaya            |                  3 |
| 16       | New Delhi            |                 21 |
| 17       | Odisha               |                  4 |
| 18       | Puducherry           |                  3 |
| 19       | Rajasthan            |                  2 |
| 20       | Telangana            |                  6 |
| 21       | Tripura              |                  2 |
| 22       | Uttar Pradesh        |                  2 |
| 23       | Uttarakhand          |                 39 |
| 24       | West Bengal          |                  3 |
|          | Total                |                130 |

National Health Portal (NHP )  is functioning as Citizen Portal for Healthcare providing Health related information to citizens and stakeholders in different languages (currently six languages). A voice portal, providing information through a toll-free number 1800-180-1104 and Mobile App has also been launched.

Mera  Aspataal'  (My  Hospital)  application  is an  IT  based  feedback  system  to  collect information on patients' level of satisfaction using a multi-channel approach viz. Short Message Service (SMS), Outbound Dialing (OBD), Web Portal, and Mobile Application. The application automatically contacts the patient (outpatient after the closure of the OPD and the inpatient at the  time  of  discharge)  using  the  above  tools  to  collect  information  on  patients'  level  of satisfaction. Currently under Phase I, more than 1050 hospitals have been covered.

Mobile Apps: Various mobile apps have been launched namely :

- b) India  Fights  Dengue (enables  a  user  to  check  Dengue  Symptoms,  get  nearest Hospital / Blood bank information and also share feedback)
- a) Indradhanush Immunization (for immunisation tracker)
- c) NHP Swasth Bharat (information dissemination on Disease, Lifestyle, First Aid)
- e) No More Tension Mobile App. (information on stress management related aspects)
- d) NHP  Directory  Services Mobile  App.  (provides  information  related  to  Hospital  and Blood banks across India have been hosted.
- f) Tobacco Cessation Programme is a mobile-based interventional initiative for counselling  and  helping  people  to  quit  tobacco, by  giving  a  missed  call  to  01122901701.
- g) mDiabetes Program is a mobile-based initiative for prevention and care of diabetes by giving a missed call to 011-22901701.

TB Patient Monitoring System 'Nikshay' for tracking of individuals for treatment-adherence has implemented for monitoring of TB patients. Also a Missed Call Centre facility with Toll Free No: 1800-11-6666 for reaching to unreached TB patients has been started, for counselling and treatment support.

Mother  and Child Tracking System  (MCTS)  / Reproductive Child Health  (RCH) application is  an  individual-based  tracking  system  across  all  the  States  &  UTs  to  facilitate timely delivery of antenatal and postnatal care services and immunization to children with an objective of improving IMR, MMR, & morbidity.

Kilkari application has  been  launched  to  deliver  free  weekly  audio  messages  about pregnancy, child birth and care.