Lok Sabha Question No. 3056 (UNSTARRED), answered on 2018-01-05
Subject: Childline Services
Ministry: WOMEN AND CHILD DEVELOPMENT
Asked by: KALIKESH NARAYAN SINGH DEO

## GOVERNMENT OF INDIA MINISTRY OF WOMEN AND CHILD DEVELOPMENT

## LOK SABHA

## UNSTARRED QUESTION NO.3056 TO BE ANSWERED ON 05.01.2018

## CHILDLINE SERVICES

## 3056.   SHRI KALIKESH N. SINGH DEO:

Will the Minister of WOMEN AND CHILD DEVELOPMENT be pleased to state:

- (a) whether the Government has made it mandatory for States/UTs to set up the 24 hour childline services and if so, the details and the compliance thereof;
- (b) the number of childline services existing in the country, State/UT-wise;
- (c) the number of complaints reported in childline during each of the last three years and the current year, State/UT-wise; and
- (d) whether  there  is  a  mechanism  in  place  to  monitor  and  evaluate  the  functioning  of these services and if so, the details thereof?

## ANSWER

## MINISTER OF STATE IN THE MINISTRY OF WOMEN AND CHILD DEVELOPMENT (DR. VIRENDRA KUMAR)

- (a) The Government of India has enacted the Juvenile Justice (Care and Protection of Children) Act, 2015, (JJ Act). The Ministry is implementing a Centrally Sponsored Scheme 'Child Protection Services', under the umbrella scheme of Integrated Child Development  Scheme,  to  provide  Institutional  and  Non-institutional  safety  net  for vulnerable  children  as  envisaged  under  the  JJ  Act.  The  scheme  supports  24x7 outreach helpline service for children in distress. This service is available through a dedicated toll free number, 1098 which can be accessed by children in crisis or by adults on their behalf from any place in the geographical location of India. Currently, CHILDLINE service is functional in 412 locations.  In addition  to  this,  Child  Help Desk (CHD) has been set up at 33 major Railway Stations.
- (b) The  number  of  Childline  Services  existing  in  the  country,  State/UT-wise  is  at Annexure-I.
- (c) The number of complaints reported during each of the last three years and the current year, State/UT-wise is at Annexure-II.
- (d) The outreach service is presently executed through a mother NGO namely, Childline India  Foundation,  Mumbai  which  has  partners  (City/District  level  Advisory  Board, Nodal Organisation (Urban and Rural), Collaborative Organisation (Urban and Rural) and  District  Sub-Centre(s)  (Rural).  Under  ICPS,  there  is  a  provision  of  Regional Resource  Centres  (RRC)  and  there  are  four  RRC  located  in  New  Delhi,  Kolkata, Mumbai and Chennai. The program teams of these RRC monitor and evaluate the service of partners at the District level.

Annexure  referred  to  in  reply  to  part  (b)  of  the  Lok  Sabha  Un-Starred  Question  No.3056  for answer on 05.01.2018 raised by Shri Kalikesh N. Singh Deo regarding 'Childline Services'. State/UT-wise details of number of Childline Services existing in the country as on 31.12.2017 is as follows:

| List of CHILDLINE Locations   | List of CHILDLINE Locations   | List of CHILDLINE Locations   |
|-------------------------------|-------------------------------|-------------------------------|
| Sr No                         | State/Union territory         | No. of locations              |
| 1                             | Andaman (UT)                  | 1                             |
| 2                             | Andhra Pradesh                | 13                            |
| 3                             | Arunachal Pradesh             | 1                             |
| 4                             | Assam                         | 10                            |
| 5                             | Bihar                         | 21                            |
| 6                             | Chandigarh (UT)               | 1                             |
| 7                             | Chattisgarh                   | 15                            |
| 8                             | Dadra &Nagar Haveli (UT)      | 1                             |
| 9                             | Daman &Diu                    | 0                             |
| 10                            | Delhi                         | 11                            |
| 11                            | Goa                           | 1                             |
| 12                            | Gujarat                       | 19                            |
| 13                            | Haryana                       | 12                            |
| 14                            | Himachal Pradesh              | 7                             |
| 15                            | Jammu &Kashmir                | 6                             |
| 16                            | Jharkhand                     | 13                            |
| 17                            | Lakshadweep (UT)              | 1                             |
| 18                            | Karnataka                     | 26                            |
| 19                            | Kerala                        | 14                            |
| 20                            | Madhya Pradesh                | 33                            |
| 21                            | Maharashtra                   | 25                            |
| 22                            | Manipur                       | 3                             |
| 23                            | Meghalya                      | 5                             |
| 24                            | Mizoram                       | 2                             |
| 25                            | Nagaland                      | 2                             |
| 26                            | Odisha                        | 19                            |
| 27                            | Puducherry (UT)               | 4                             |
| 28                            | Punjab                        | 11                            |
| 29                            | Rajasthan                     | 23                            |
| 30                            | Sikkim                        | 2                             |
| 31                            | Tamilnadu                     | 30                            |
| 32                            | Telangana                     | 10                            |
| 33                            | Tripura                       | 5                             |
| 34                            | Uttar Pradesh                 | 37                            |
| 35                            | Uttarakhand                   | 9                             |
| 36                            | West Bengal                   | 19                            |
| Total CHILDLINE locations     | Total CHILDLINE locations     | 412                           |

## Annexure referred to in reply to part (b) of the Lok Sabha Un-Starred Question No.3056 for answer on 05.01.2018 raised by Shri Kalikesh N. Singh Deo regarding 'Childline Services'.

## State/UT-wise number of complaints reported during each of the last three years and the current year is as follows

| The number of complaints/ cases (reported at CHILDLINE Contact Centre where direct physical intervention was provided) reported during the year 2014-15, 2015-16, 2016-17 and 2017-18, State/UT-wise.   | The number of complaints/ cases (reported at CHILDLINE Contact Centre where direct physical intervention was provided) reported during the year 2014-15, 2015-16, 2016-17 and 2017-18, State/UT-wise.   | The number of complaints/ cases (reported at CHILDLINE Contact Centre where direct physical intervention was provided) reported during the year 2014-15, 2015-16, 2016-17 and 2017-18, State/UT-wise.   | The number of complaints/ cases (reported at CHILDLINE Contact Centre where direct physical intervention was provided) reported during the year 2014-15, 2015-16, 2016-17 and 2017-18, State/UT-wise.   | The number of complaints/ cases (reported at CHILDLINE Contact Centre where direct physical intervention was provided) reported during the year 2014-15, 2015-16, 2016-17 and 2017-18, State/UT-wise.   | The number of complaints/ cases (reported at CHILDLINE Contact Centre where direct physical intervention was provided) reported during the year 2014-15, 2015-16, 2016-17 and 2017-18, State/UT-wise.   | The number of complaints/ cases (reported at CHILDLINE Contact Centre where direct physical intervention was provided) reported during the year 2014-15, 2015-16, 2016-17 and 2017-18, State/UT-wise.   |
|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| S.No.                                                                                                                                                                                                   | State                                                                                                                                                                                                   | 2014-15                                                                                                                                                                                                 | 2015-16                                                                                                                                                                                                 | 2016-17                                                                                                                                                                                                 | 2017-18 (till November, 2017)                                                                                                                                                                           | Total                                                                                                                                                                                                   |
| 1                                                                                                                                                                                                       | Andaman & Nicobar                                                                                                                                                                                       | 335                                                                                                                                                                                                     | 189                                                                                                                                                                                                     | 154                                                                                                                                                                                                     | 66                                                                                                                                                                                                      | 744                                                                                                                                                                                                     |
| 2                                                                                                                                                                                                       | Andhra Pradesh                                                                                                                                                                                          | 9637                                                                                                                                                                                                    | 7239                                                                                                                                                                                                    | 8840                                                                                                                                                                                                    | 7654                                                                                                                                                                                                    | 33370                                                                                                                                                                                                   |
| 3                                                                                                                                                                                                       | Arunachal Pradesh                                                                                                                                                                                       | 106                                                                                                                                                                                                     | 339                                                                                                                                                                                                     | 244                                                                                                                                                                                                     | 191                                                                                                                                                                                                     | 880                                                                                                                                                                                                     |
| 4                                                                                                                                                                                                       | Assam                                                                                                                                                                                                   | 1273                                                                                                                                                                                                    | 1634                                                                                                                                                                                                    | 2325                                                                                                                                                                                                    | 1980                                                                                                                                                                                                    | 7212                                                                                                                                                                                                    |
| 5                                                                                                                                                                                                       | Bihar                                                                                                                                                                                                   | 8033                                                                                                                                                                                                    | 7256                                                                                                                                                                                                    | 9737                                                                                                                                                                                                    | 6986                                                                                                                                                                                                    | 32012                                                                                                                                                                                                   |
| 6                                                                                                                                                                                                       | Chandigarh                                                                                                                                                                                              | 330                                                                                                                                                                                                     | 399                                                                                                                                                                                                     | 405                                                                                                                                                                                                     | 438                                                                                                                                                                                                     | 1572                                                                                                                                                                                                    |
| 7                                                                                                                                                                                                       | Chhattisgarh                                                                                                                                                                                            | 2779                                                                                                                                                                                                    | 5239                                                                                                                                                                                                    | 6096                                                                                                                                                                                                    | 3959                                                                                                                                                                                                    | 18073                                                                                                                                                                                                   |
| 8                                                                                                                                                                                                       | Dadra & Nagar Haveli                                                                                                                                                                                    | 101                                                                                                                                                                                                     | 96                                                                                                                                                                                                      | 120                                                                                                                                                                                                     | 103                                                                                                                                                                                                     | 420                                                                                                                                                                                                     |
| 9                                                                                                                                                                                                       | Daman & Diu                                                                                                                                                                                             | 0                                                                                                                                                                                                       | 0                                                                                                                                                                                                       | 0                                                                                                                                                                                                       | 0                                                                                                                                                                                                       | 0                                                                                                                                                                                                       |
| 10                                                                                                                                                                                                      | Delhi                                                                                                                                                                                                   | 3740                                                                                                                                                                                                    | 5418                                                                                                                                                                                                    | 7446                                                                                                                                                                                                    | 5990                                                                                                                                                                                                    | 22594                                                                                                                                                                                                   |
| 11                                                                                                                                                                                                      | Goa                                                                                                                                                                                                     | 477                                                                                                                                                                                                     | 421                                                                                                                                                                                                     | 573                                                                                                                                                                                                     | 326                                                                                                                                                                                                     | 1797                                                                                                                                                                                                    |
| 12                                                                                                                                                                                                      | Gujarat                                                                                                                                                                                                 | 3385                                                                                                                                                                                                    | 4134                                                                                                                                                                                                    | 5661                                                                                                                                                                                                    | 4652                                                                                                                                                                                                    | 17832                                                                                                                                                                                                   |
| 13                                                                                                                                                                                                      | Haryana                                                                                                                                                                                                 | 1867                                                                                                                                                                                                    | 6132                                                                                                                                                                                                    | 7315                                                                                                                                                                                                    | 5113                                                                                                                                                                                                    | 20427                                                                                                                                                                                                   |
| 14                                                                                                                                                                                                      | Himachal Pradesh                                                                                                                                                                                        | 1389                                                                                                                                                                                                    | 1620                                                                                                                                                                                                    | 1677                                                                                                                                                                                                    | 1344                                                                                                                                                                                                    | 6030                                                                                                                                                                                                    |
| 15                                                                                                                                                                                                      | Jammu & Kashmir                                                                                                                                                                                         | 764                                                                                                                                                                                                     | 953                                                                                                                                                                                                     | 1163                                                                                                                                                                                                    | 757                                                                                                                                                                                                     | 3637                                                                                                                                                                                                    |
| 16                                                                                                                                                                                                      | Jharkhand                                                                                                                                                                                               | 1704                                                                                                                                                                                                    | 2275                                                                                                                                                                                                    | 3714                                                                                                                                                                                                    | 2581                                                                                                                                                                                                    | 10274                                                                                                                                                                                                   |
| 17                                                                                                                                                                                                      | Karnataka                                                                                                                                                                                               | 13257                                                                                                                                                                                                   | 16673                                                                                                                                                                                                   | 20046                                                                                                                                                                                                   | 14747                                                                                                                                                                                                   | 64723                                                                                                                                                                                                   |
| 18                                                                                                                                                                                                      | Kerala                                                                                                                                                                                                  | 10119                                                                                                                                                                                                   | 8872                                                                                                                                                                                                    | 10687                                                                                                                                                                                                   | 6968                                                                                                                                                                                                    | 36646                                                                                                                                                                                                   |
| 19                                                                                                                                                                                                      | Lakshadweep                                                                                                                                                                                             | 0                                                                                                                                                                                                       | 0                                                                                                                                                                                                       | 7                                                                                                                                                                                                       | 1                                                                                                                                                                                                       | 8                                                                                                                                                                                                       |
| 20                                                                                                                                                                                                      | Madhya Pradesh                                                                                                                                                                                          | 8011                                                                                                                                                                                                    | 9970                                                                                                                                                                                                    | 12298                                                                                                                                                                                                   | 10498                                                                                                                                                                                                   | 40777                                                                                                                                                                                                   |
| 21                                                                                                                                                                                                      | Maharashtra                                                                                                                                                                                             | 10116                                                                                                                                                                                                   | 10268                                                                                                                                                                                                   | 13279                                                                                                                                                                                                   | 9004                                                                                                                                                                                                    | 42667                                                                                                                                                                                                   |
| 22                                                                                                                                                                                                      | Manipur                                                                                                                                                                                                 | 140                                                                                                                                                                                                     | 166                                                                                                                                                                                                     | 311                                                                                                                                                                                                     | 347                                                                                                                                                                                                     | 964                                                                                                                                                                                                     |
| 23                                                                                                                                                                                                      | Meghalaya                                                                                                                                                                                               | 333                                                                                                                                                                                                     | 443                                                                                                                                                                                                     | 569                                                                                                                                                                                                     | 314                                                                                                                                                                                                     | 1659                                                                                                                                                                                                    |
| 24                                                                                                                                                                                                      | Mizoram                                                                                                                                                                                                 | 201                                                                                                                                                                                                     | 224                                                                                                                                                                                                     | 265                                                                                                                                                                                                     | 195                                                                                                                                                                                                     | 885                                                                                                                                                                                                     |
| 25                                                                                                                                                                                                      | Nagaland                                                                                                                                                                                                | 124                                                                                                                                                                                                     | 234                                                                                                                                                                                                     | 195                                                                                                                                                                                                     | 170                                                                                                                                                                                                     | 723                                                                                                                                                                                                     |
| 26                                                                                                                                                                                                      | Odisha                                                                                                                                                                                                  | 9477                                                                                                                                                                                                    | 10237                                                                                                                                                                                                   | 13152                                                                                                                                                                                                   | 8777                                                                                                                                                                                                    | 41643                                                                                                                                                                                                   |
| 27                                                                                                                                                                                                      | Puducherry                                                                                                                                                                                              | 735                                                                                                                                                                                                     | 809                                                                                                                                                                                                     | 928                                                                                                                                                                                                     | 585                                                                                                                                                                                                     | 3057                                                                                                                                                                                                    |
| 28                                                                                                                                                                                                      | Punjab                                                                                                                                                                                                  | 2067                                                                                                                                                                                                    | 2553                                                                                                                                                                                                    | 2641                                                                                                                                                                                                    | 2161                                                                                                                                                                                                    | 9422                                                                                                                                                                                                    |
| 29                                                                                                                                                                                                      | Rajasthan                                                                                                                                                                                               | 7012                                                                                                                                                                                                    | 12347                                                                                                                                                                                                   | 12225                                                                                                                                                                                                   | 8374                                                                                                                                                                                                    | 39958                                                                                                                                                                                                   |
| 30                                                                                                                                                                                                      | Sikkim                                                                                                                                                                                                  | 0                                                                                                                                                                                                       | 93                                                                                                                                                                                                      | 366                                                                                                                                                                                                     | 257                                                                                                                                                                                                     | 716                                                                                                                                                                                                     |
| 31                                                                                                                                                                                                      | Tamil Nadu                                                                                                                                                                                              | 13054                                                                                                                                                                                                   | 16901                                                                                                                                                                                                   | 21676                                                                                                                                                                                                   | 14932                                                                                                                                                                                                   | 66563                                                                                                                                                                                                   |
| 32                                                                                                                                                                                                      | Telangana                                                                                                                                                                                               | 0                                                                                                                                                                                                       | 7830                                                                                                                                                                                                    | 10678                                                                                                                                                                                                   | 6526                                                                                                                                                                                                    | 25034                                                                                                                                                                                                   |
| 33                                                                                                                                                                                                      | Tripura                                                                                                                                                                                                 | 1065                                                                                                                                                                                                    | 2116                                                                                                                                                                                                    | 1629                                                                                                                                                                                                    | 937                                                                                                                                                                                                     | 5747                                                                                                                                                                                                    |
| 34                                                                                                                                                                                                      | Uttar Pradesh                                                                                                                                                                                           | 9396                                                                                                                                                                                                    | 12222                                                                                                                                                                                                   | 15346                                                                                                                                                                                                   | 12236                                                                                                                                                                                                   | 49200                                                                                                                                                                                                   |
| 35                                                                                                                                                                                                      | Uttarakhand                                                                                                                                                                                             | 1414                                                                                                                                                                                                    | 1939                                                                                                                                                                                                    | 3092                                                                                                                                                                                                    | 2708                                                                                                                                                                                                    | 9153                                                                                                                                                                                                    |
| 36                                                                                                                                                                                                      | West Bengal                                                                                                                                                                                             | 11785                                                                                                                                                                                                   | 14016                                                                                                                                                                                                   | 16357                                                                                                                                                                                                   | 11261                                                                                                                                                                                                   | 53419                                                                                                                                                                                                   |
|                                                                                                                                                                                                         | Total                                                                                                                                                                                                   | 134226                                                                                                                                                                                                  | 171257                                                                                                                                                                                                  | 211217                                                                                                                                                                                                  | 153138                                                                                                                                                                                                  | 669838                                                                                                                                                                                                  |