Lok Sabha Question No. 3558 (UNSTARRED), answered on 2018-08-08
Subject: Market Share of BSNL and MTNL
Ministry: COMMUNICATIONS
Asked by: HARIBHAI PARTHIBHAI CHAUDHARY, Karan Singh Yadav

## GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS DEPARTMENT OF TELECOMMUNICATIONS

## LOK  SABHA UNSTARRED QUESTION NO. 3558 TO BE ANSWERED ON 8 TH   AUGUST, 2018

## MARKET SHARE OF BSNL AND MTNL

†3558. SHRI HARINARAYAN RAJBHAR: DR. KARAN SINGH YADAV:

Will the Minister of COMMUNICATIONS be pleased to state:

(a) the details of increase in number of mobile users in the country during each of the last three years and the current year State/UT-wise including Uttar Pradesh and telecom company-wise;

(b) whether Bharat Sanchar Nigam Limited (BSNL) and Mahanagar Telephone Nigam Limited (MTNL) have been incurring losses and in comparison to Private Telecom operators, their share in market is quite less during the said period and if so, the details thereof and the reasons therefor;

(c) the  market  share  of  the  telecom  companies  including  BSNL  and  MTNL  during  the  said period State/UT-wise;

(d) the measures taken by the Government to promote competition among BSNL, MTNL and these private telecom operators;

- (e) whether  the  entry  of  a  private  sector  telecom  company  in  the  telecom  sector  has accentuated  the  possibility  of  more  losses  to  BSNL  and  MTNL  and  if  so,  the  details  thereof, State/UT-wise; and
- (f) whether  the  Government  proposes  to  further  strengthen  the  network  of  public  sector telecom  companies  across  the  country  and  if  so,  the  details  thereof  and  if  not,  the  reasons therefor?

## ANSWER

## THE MINISTER OF STATE (IC) OF THE MINISTRY OF COMMUNICATIONS & MINISTER OF STATE IN THE MINISTRY OF RAILWAYS (SHRI MANOJ SINHA)

(a) The  service  Area  wise  and  the  company-wise  details  of  increase  in  number  of  mobile telephone connections in the country during each of the last three years and the current year are given at Annexure - I and II respectively.

(b) The details of losses incurred by Mahanagar Telephone Nigam Limited (MTNL) and Bharat Sanchar Nigam Limited (BSNL) during the last three years are as under:

(Rs. in crore)

| Financial year   |   MTNL | BSNL   |
|------------------|--------|--------|
| 2015-16          |   2006 | 4859   |
| 2016-17          |   2971 | 4786   |
| 2017-18          |   2971 | 4785*  |

Major reasons for losses to BSNL and MTNL are as follows:

-  One time upfront cost of spectrum for 3G and BWA (Broadband Wireless Access) required to be paid in 2010 for the amount of Rs.11097.97 crores by MTNL and Rs 18500.38 crores by BSNL which has eroded their reserves. MTNL had to take loan to meet this expenditure.  This has created financial stress on both PSUs.
-  Both the Public Sector Undertakings (PSUs) are also burdened with salary payments of  the  legacy  DOT  (Department  of  Telecommunications)  employees,  who  are  now working as absorbed employees in these PSUs.
-  The market dynamics have changed in last 5 to 6 years in telecom sector because of the entry of more number of operators, which have garnered major market share and put a lot of pressure on the revenues of these PSUs.
-  Both the PSUs could not invest timely in upgradation of their infrastructure.
-  BSNL  is  providing  telecom  services  in  non-profitable  areas  like  remote  and  hilly regions in  various  states  e.g.  Himachal  Pradesh,  Uttarakhand,  Jammu &  Kashmir, North East, Chhattisgarh, Andaman & Nicobar Islands and Lakshdweep Islands.
-  Both  the  PSUs  have  to  follow  the  prescribed  guidelines  and  procedures  which sometimes leads to inherent delays in taking decisions.
-  MTNL is providing its services only in Delhi and Mumbai Service Areas unlike other major Telecom Service Providers (TSPs).

(c) Service  area  wise  market  share  of  the  telecom  companies  including  BSNL  and  MTNL during the last three years and the current year are placed at Annexure III to VI.

(d) to (f) It  is  a  fact  that  entry  of  a  new  operator  in  the  market  has  resulted    in  intense competition among all operators, with the existing operators  also offering voice and data service at competitive rates. The resultant fall in tariff has an impact on the revenue of some of the telecom operators  including  BSNL  and  MTNL.  However,  both  the  PSUs  are  taking  all  steps  to  remain competitive. The details of measures taken by the PSUs for strengthening network and benefiting consumers are given at Annexure-VII.

Service area wise increase in mobile telephone connections (in million) during the last three years and current year (April-May 2018)

| Sr.No.                                                                                                                                                                                                                          | Service Area                                                                                                                                                                                                                    | 2015-16                                                                                                                                                                                                                         | 2016-17                                                                                                                                                                                                                         | 2017-18                                                                                                                                                                                                                         | April-May 2018*                                                                                                                                                                                                                 |
|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| 1                                                                                                                                                                                                                               | Andhra Pradesh                                                                                                                                                                                                                  | 2.70                                                                                                                                                                                                                            | 10.29                                                                                                                                                                                                                           | 0.82                                                                                                                                                                                                                            | -1.18                                                                                                                                                                                                                           |
| 2                                                                                                                                                                                                                               | Assam                                                                                                                                                                                                                           | 1.41                                                                                                                                                                                                                            | 3.28                                                                                                                                                                                                                            | 3.54                                                                                                                                                                                                                            | -4.78                                                                                                                                                                                                                           |
| 3                                                                                                                                                                                                                               | Bihar                                                                                                                                                                                                                           | 5.20                                                                                                                                                                                                                            | 10.10                                                                                                                                                                                                                           | 4.04                                                                                                                                                                                                                            | -5.90                                                                                                                                                                                                                           |
| 4                                                                                                                                                                                                                               | Gujarat                                                                                                                                                                                                                         | 3.70                                                                                                                                                                                                                            | 9.57                                                                                                                                                                                                                            | 0.08                                                                                                                                                                                                                            | -1.14                                                                                                                                                                                                                           |
| 5                                                                                                                                                                                                                               | Haryana                                                                                                                                                                                                                         | 1.25                                                                                                                                                                                                                            | 1.79                                                                                                                                                                                                                            | -1.46                                                                                                                                                                                                                           | 3.09                                                                                                                                                                                                                            |
| 6                                                                                                                                                                                                                               | Himachal Pradesh                                                                                                                                                                                                                | 1.03                                                                                                                                                                                                                            | 1.54                                                                                                                                                                                                                            | 2.02                                                                                                                                                                                                                            | -2.54                                                                                                                                                                                                                           |
| 7                                                                                                                                                                                                                               | Jammu & Kashmir                                                                                                                                                                                                                 | 0.50                                                                                                                                                                                                                            | 2.09                                                                                                                                                                                                                            | 1.82                                                                                                                                                                                                                            | -2.95                                                                                                                                                                                                                           |
| 8 Karnataka 3.29 7.80 -2.14 -1.30 Kerala DoT                                                                                                                                                                                    | 8 Karnataka 3.29 7.80 -2.14 -1.30 Kerala DoT                                                                                                                                                                                    | 8 Karnataka 3.29 7.80 -2.14 -1.30 Kerala DoT                                                                                                                                                                                    | 8 Karnataka 3.29 7.80 -2.14 -1.30 Kerala DoT                                                                                                                                                                                    | 8 Karnataka 3.29 7.80 -2.14 -1.30 Kerala DoT                                                                                                                                                                                    | 8 Karnataka 3.29 7.80 -2.14 -1.30 Kerala DoT                                                                                                                                                                                    |
| 9 2.96 4.85 2.84 0.39 10 Madhya Pradesh 5.07 3.91 0.94 1.67 11 Maharashtra 7.16 9.80 0.70 -1.15 *As Aircel has filed for bankruptcy, its subscription data for April and May,2018 is not available and therefore taken as zero. | 9 2.96 4.85 2.84 0.39 10 Madhya Pradesh 5.07 3.91 0.94 1.67 11 Maharashtra 7.16 9.80 0.70 -1.15 *As Aircel has filed for bankruptcy, its subscription data for April and May,2018 is not available and therefore taken as zero. | 9 2.96 4.85 2.84 0.39 10 Madhya Pradesh 5.07 3.91 0.94 1.67 11 Maharashtra 7.16 9.80 0.70 -1.15 *As Aircel has filed for bankruptcy, its subscription data for April and May,2018 is not available and therefore taken as zero. | 9 2.96 4.85 2.84 0.39 10 Madhya Pradesh 5.07 3.91 0.94 1.67 11 Maharashtra 7.16 9.80 0.70 -1.15 *As Aircel has filed for bankruptcy, its subscription data for April and May,2018 is not available and therefore taken as zero. | 9 2.96 4.85 2.84 0.39 10 Madhya Pradesh 5.07 3.91 0.94 1.67 11 Maharashtra 7.16 9.80 0.70 -1.15 *As Aircel has filed for bankruptcy, its subscription data for April and May,2018 is not available and therefore taken as zero. | 9 2.96 4.85 2.84 0.39 10 Madhya Pradesh 5.07 3.91 0.94 1.67 11 Maharashtra 7.16 9.80 0.70 -1.15 *As Aircel has filed for bankruptcy, its subscription data for April and May,2018 is not available and therefore taken as zero. |
| 13                                                                                                                                                                                                                              | Odisha                                                                                                                                                                                                                          | 1.19                                                                                                                                                                                                                            | 5.23                                                                                                                                                                                                                            | 0.08                                                                                                                                                                                                                            | -2.95                                                                                                                                                                                                                           |
| 14                                                                                                                                                                                                                              | Punjab                                                                                                                                                                                                                          | 1.12                                                                                                                                                                                                                            | 4.22                                                                                                                                                                                                                            | 2.17                                                                                                                                                                                                                            | -0.17                                                                                                                                                                                                                           |
| 15                                                                                                                                                                                                                              | Rajasthan                                                                                                                                                                                                                       | 4.89                                                                                                                                                                                                                            | 7.27                                                                                                                                                                                                                            | -2.12                                                                                                                                                                                                                           | -4.22                                                                                                                                                                                                                           |
| 16                                                                                                                                                                                                                              | Tamil Nadu                                                                                                                                                                                                                      | 1.03                                                                                                                                                                                                                            | 7.91                                                                                                                                                                                                                            | 6.44                                                                                                                                                                                                                            | -15.88                                                                                                                                                                                                                          |
| 17                                                                                                                                                                                                                              | Uttar Pradesh (East)                                                                                                                                                                                                            | 8.84                                                                                                                                                                                                                            | 12.32                                                                                                                                                                                                                           | -0.37                                                                                                                                                                                                                           | -4.39                                                                                                                                                                                                                           |
| 18                                                                                                                                                                                                                              | Uttar Pradesh (West)                                                                                                                                                                                                            | 5.58                                                                                                                                                                                                                            | 9.08                                                                                                                                                                                                                            | -3.28                                                                                                                                                                                                                           | 0.59                                                                                                                                                                                                                            |
| 19                                                                                                                                                                                                                              | West Bengal                                                                                                                                                                                                                     | 2.43                                                                                                                                                                                                                            | 8.75                                                                                                                                                                                                                            | 0.62                                                                                                                                                                                                                            | -2.59                                                                                                                                                                                                                           |
| 20                                                                                                                                                                                                                              | Kolkata                                                                                                                                                                                                                         | 2.47                                                                                                                                                                                                                            | 4.29                                                                                                                                                                                                                            | -0.50                                                                                                                                                                                                                           | -3.13                                                                                                                                                                                                                           |
| 21                                                                                                                                                                                                                              | Delhi                                                                                                                                                                                                                           | 1.06                                                                                                                                                                                                                            | 6.11                                                                                                                                                                                                                            | 0.91                                                                                                                                                                                                                            | -5.32                                                                                                                                                                                                                           |
| 22                                                                                                                                                                                                                              | Mumbai                                                                                                                                                                                                                          | 1.13                                                                                                                                                                                                                            | 4.78                                                                                                                                                                                                                            | -0.06                                                                                                                                                                                                                           | -1.60                                                                                                                                                                                                                           |
|                                                                                                                                                                                                                                 | Total                                                                                                                                                                                                                           | 64.57                                                                                                                                                                                                                           | 136.48                                                                                                                                                                                                                          | 18.40                                                                                                                                                                                                                           | -57.96                                                                                                                                                                                                                          |

Operator wise increase in mobile telephone connections  (in million)during the last three years and current year (April-May 2018).

| Telecom Operators                                 |   2015-16 |   2016-17 |   2017-18 |   April- May 2018* |
|---------------------------------------------------|-----------|-----------|-----------|--------------------|
| Bharti Airtel Limited                             |     25.22 |     22.41 |     30.54 |              40.36 |
| RelianceTelecom LTD +Reliance Communications Ltd. |     -7.06 |    -18.91 |    -83.32 |              -0.11 |
| Rjio                                              |      0    |    108.68 |     77.88 |              18.98 |
| Vodafone Essar                                    |     14.14 |     11.12 |     13.63 |              -0.24 |
| TATA Teleservices Ltd                             |     -6.22 |    -11.1  |    -17.81 |              -3.56 |
| Idea mobile Communication                         |     17.27 |     20.29 |     15.84 |               3.02 |
| Aircel                                            |      5.69 |      3.81 |    -11.98 |             -78.92 |
| QuardrantTeleventures Ltd                         |      0.43 |     -3.16 |      0    |               0    |
| Sistema Shyam Teleservices Ltd.                   |     -1.17 |     -2.78 |     -4.91 |               0    |
| Telewings (Telenor)                               |      6.84 |     -1.96 |    -12.51 |             -37.98 |
| Videocon                                          |     -0.57 |     -6.56 |      0    |               0    |
| BSNL                                              |     10    |     14.58 |     11.09 |               0.52 |
| MTNL                                              |      0.01 |      0.07 |     -0.07 |              -0.02 |
| Totalincrease                                     |     64.57 |    136.48 |     18.4  |             -57.96 |

Source: DoT

*  As  Aircel  has filed for bankruptcy, its subscription data for April and May,2018 is not available and therefore taken as zero.

## Service area wisemarket share (in %) of telecom operators as on 31.03.2016.

| Sr. No.   | Service area         |   Airtel |   TATA Teleservices Ltd. |   Quadrant Tele- ventures Ltd. |   Aircel |   Reliance |   Vodafone Essar |   Telenor |   Idea |   Videocon |   Sistema Shyam Tele- services Ltd. |   BSNL |   MTNL |
|-----------|----------------------|----------|--------------------------|--------------------------------|----------|------------|------------------|-----------|--------|------------|-------------------------------------|--------|--------|
| 1         | Andhra Pradesh       |    31.08 |                     6.71 |                           0    |     3.57 |       7.45 |             9.22 |      7.44 |  20.15 |       0    |                                0    |  14.39 |   0    |
| 2         | Assam                |    31.75 |                     0    |                           0    |    27.29 |       7.15 |            19.5  |      0    |   6.28 |       0    |                                0    |   8.03 |   0    |
| 3         | Bihar                |    37.98 |                     2.27 |                           0    |     9.44 |       6.01 |            12.69 |     11.77 |  14.94 |       0.01 |                                0    |   4.88 |   0    |
| 4         | Gujarat              |    13.51 |                     4.66 |                           0    |     0.03 |       9.42 |            30.4  |     13.98 |  18.98 |       1.18 |                                0.32 |   7.51 |   0    |
| 5         | Haryana              |    12.51 |                    11.95 |                           0    |     0.01 |       8.31 |            23.18 |      0    |  19.65 |       9.53 |                                0    |  14.86 |   0    |
| 6         | Himachal Pradesh     |    30.27 |                     0.8  |                           0    |    12.06 |      19.36 |             7.91 |      0    |   8.84 |       0    |                                0    |  20.76 |   0    |
| 7         | Jammu & Kashmir      |    33.58 |                     0    |                           0    |    25.59 |       9.35 |            10.68 |      0    |   6.4  |       0    |                                0    |  14.4  |   0    |
| 8         | Karnataka            |    33.76 |                    11.76 |                           0    |     4.87 |       9.5  |            12.08 |      0    |  13.23 |       0    |                                1.83 |  12.97 |   0    |
| 9         | Kerala               |    12.21 |                     4.35 |                           0    |     0.8  |       6.08 |            20.47 |      0    |  28.4  |       0    |                                0.97 |  26.72 |   0    |
| 10        | Madhya Pradesh       |    19.32 |                     7.16 |                           0    |     0.03 |      18.21 |            10.32 |      0    |  31.95 |       5.29 |                                0    |   7.72 |   0    |
| 11        | Maharashtra          |    15.69 |                     7.97 |                           0    |     3.03 |       6.61 |            21.49 |      9.48 |  27.14 |       0    |                                0    |   8.58 |   0    |
| 12        | North East           |    34.85 |                     0    |                           0    |    27.98 |       3.35 |            13.67 |      0    |   4.5  |       0    |                                0    |  15.65 |   0    |
| 13        | Odisha               |    35.12 |                     7.69 |                           0    |    15.75 |       6.4  |            14.01 |      0    |   5.93 |       0    |                                0    |  15.1  |   0    |
| 14        | Punjab               |    24.76 |                     8.26 |                          10.42 |     3.23 |       5.1  |            15.59 |      0    |  19.71 |       0    |                                0    |  12.93 |   0    |
| 15        | Rajasthan            |    31.9  |                     2.49 |                           0    |    10.58 |      11.01 |            19.98 |      0    |  12.81 |       0    |                                3.56 |   7.66 |   0    |
| 16        | Tamil Nadu           |    21.13 |                     5.84 |                           0    |    25.71 |       8.28 |            18.5  |      0    |   6.98 |       0    |                                0.89 |  12.67 |   0    |
| 17        | Uttar Pradesh (East) |    22.55 |                     4.42 |                           0    |     7.44 |      10.12 |            20.49 |     13.27 |  11.68 |       0.01 |                                0    |  10.02 |   0    |
| 18        | Uttar Pradesh (West) |    14.4  |                     6    |                           0    |     1.17 |      10.4  |            19.94 |     14.8  |  24.97 |       0.02 |                                0.26 |   8.03 |   0    |
| 19        | West Bengal          |    29.45 |                     0.91 |                           0    |     9.66 |       6.59 |            35.13 |      0    |  11.03 |       0    |                                3    |   4.24 |   0    |
| 20        | Kolkata              |    18.45 |                    10.89 |                           0    |    15.74 |      18.23 |            20.76 |      0    |   8.27 |       0    |                                2.06 |   5.6  |   0    |
| 21        | Delhi                |    24.66 |                     4.61 |                           0    |    12.55 |      16.41 |            19.97 |      0    |  12.16 |       0    |                                1.83 |   0    |   7.8  |
| 22        | Mumbai               |    17.6  |                    11.02 |                           0    |     8.21 |      17.26 |            24.86 |      0    |  12.06 |       0    |                                0    |   0    |   8.99 |
|           | Total                |    24.06 |                     5.84 |                           0.32 |     8.22 |       9.78 |            18.69 |      4.95 |  16.53 |       0.62 |                                0.73 |   9.59 |   0.67 |

Source: DoT

## Annexure-III

## Service area wise market share (in %) of telecom operators as on 31.03.2017.

| Sr.No.   | Service area         |   Airtel |   TATA Teleservices Ltd. |   Quadrant Televentures Ltd. |   Aircel |   Reliance |   Vodafone |   Telenor |   Idea |   Sistema Shyam Teleservices Ltd. |   Reliance Jio |   BSNL |   MTNL |
|----------|----------------------|----------|--------------------------|------------------------------|----------|------------|------------|-----------|--------|-----------------------------------|----------------|--------|--------|
| 1        | Andhra Pradesh       |    30.06 |                     4.51 |                         0    |     3.02 |       4.25 |       8.04 |      6.12 |  20.31 |                              0    |          10.82 |  12.86 |   0    |
| 2        | Assam                |    29.3  |                     0    |                         0    |    26.49 |       5.12 |      18.31 |      0    |   6.14 |                              0    |           6.97 |   7.68 |   0    |
| 3        | Bihar                |    36.47 |                     1.59 |                         0    |     8.9  |       3.76 |      11.46 |     10.71 |  14.92 |                              0    |           7.07 |   5.12 |   0    |
| 4        | Gujarat              |    12.65 |                     3.5  |                         0    |     0.02 |       7.53 |      27.4  |     11.58 |  17.98 |                              0.18 |          11    |   8.15 |   0    |
| 5        | Haryana              |    13.91 |                     9.63 |                         0    |     0.01 |       5.84 |      23.81 |      0    |  20.18 |                              0    |          10.88 |  15.75 |   0    |
| 6        | Himachal Pradesh     |    28.14 |                     0.45 |                         0    |    10.61 |      14.58 |       6.87 |      0    |   7.68 |                              0    |           9.84 |  21.84 |   0    |
| 7        | Jammu & Kashmir      |    30.1  |                     0    |                         0    |    24.85 |       7.25 |       8.26 |      0    |   5.77 |                              0    |          10.39 |  13.38 |   0    |
| 8        | Karnataka            |    32.02 |                     9.04 |                         0    |     4.82 |       7.48 |      10.95 |      0    |  13.39 |                              1.01 |           9.72 |  11.57 |   0    |
| 9        | Kerala               |    11.17 |                     3.14 |                         0    |     0.9  |       3.37 |      18.59 |      0    |  26.68 |                              0.57 |           8.66 |  26.91 |   0    |
| 10       | Madhya Pradesh       |    20.2  |                     5.96 |                         0    |     0.03 |      13.08 |       9.65 |      0    |  34.04 |                              0    |           8.65 |   8.38 |   0    |
| 11       | Maharashtra          |    15.14 |                     5.73 |                         0    |     2.81 |       4.18 |      20.21 |      8.04 |  27.65 |                              0    |           7.98 |   8.27 |   0    |
| 12       | North East           |    33.39 |                     0    |                         0    |    25.85 |       2.04 |      12.75 |      0    |   5.03 |                              0    |           6.84 |  14.1  |   0    |
| 13       | Odisha               |    33.26 |                     5.27 |                         0    |    13.39 |       6.17 |      13.11 |      0    |   6    |                              0    |           7.45 |  15.35 |   0    |
| 14       | Punjab               |    24.43 |                     6.21 |                         0.71 |     3.07 |       4.6  |      14.76 |      0    |  19.1  |                              0    |          13.25 |  13.87 |   0    |
| 15       | Rajasthan            |    31    |                     1.58 |                         0    |     9.81 |       8.28 |      18.07 |      0    |  12.32 |                              1.99 |           7.89 |   9.05 |   0    |
| 16       | Tamil Nadu           |    20.63 |                     4.37 |                         0    |    23.27 |       6    |      17.74 |      0    |   6.72 |                              0.52 |           8.81 |  11.95 |   0    |
| 17       | Uttar Pradesh (East) |    22.42 |                     3.13 |                         0    |     6.61 |       7.75 |      19.59 |     11.21 |  11.71 |                              0    |           6.57 |  11    |   0    |
| 18       | Uttar Pradesh (West) |    13.39 |                     4.31 |                         0    |     1.3  |       8.13 |      18.45 |     12.14 |  24.43 |                              0.14 |           8.59 |   9.11 |   0    |
| 19       | West Bengal          |    27.7  |                     0.58 |                         0    |     8.8  |       5.87 |      34.58 |      0    |  10.87 |                              1.76 |           6.03 |   3.8  |   0    |
| 20       | Kolkata              |    17.06 |                     8.27 |                         0    |    14.62 |      13.77 |      18.98 |      0    |   8.76 |                              1.25 |          12.09 |   5.2  |   0    |
| 21       | Delhi                |    22.8  |                     2.78 |                         0    |    12.16 |      10.24 |      19.07 |      0    |  11.46 |                              0.95 |          13.59 |   0    |   6.94 |
| 22       | Mumbai               |    17.19 |                     8.07 |                         0    |     7.32 |      12.77 |      22.86 |      0    |  11.04 |                              0    |          12.77 |   0    |   7.98 |
|          | Total                |    23.22 |                     4.25 |                         0.02 |     7.61 |       7.09 |      17.51 |      4.23 |  16.35 |                              0.42 |           9.09 |   9.63 |   0.59 |

Source: DoT

Annexure-IV

Annexure-V Service area wise market share (in %) of telecom operators as on 31.03.2018

| Sr.No.   | Service area         |   Airtel |   TATA Teleservices Ltd. |   Quadrant Televentures Ltd. |   Aircel |   Reliance |   Vodafone |   Telenor |   Idea |   Reliance Jio |   BSNL |   MTNL |
|----------|----------------------|----------|--------------------------|------------------------------|----------|------------|------------|-----------|--------|----------------|--------|--------|
| 1        | Andhra Pradesh       |    31.51 |                     3.29 |                         0    |     2.61 |       0.07 |       7.37 |      4.29 |  20.34 |          17.7  |  12.82 |   0    |
| 2        | Assam                |    30.58 |                     0    |                         0    |    22.77 |       0    |      16.55 |      0    |   5.47 |          13.83 |  10.79 |   0    |
| 3        | Bihar                |    36.34 |                     0.77 |                         0    |     8.21 |       0.01 |      11.59 |      7.95 |  15.96 |          13.9  |   5.27 |   0    |
| 4        | Gujarat              |    13.36 |                     2.3  |                         0    |     0    |       0.04 |      28.42 |      8.55 |  19.9  |          18.03 |   9.38 |   0    |
| 5        | Haryana              |    16.85 |                     5.69 |                         0    |     0    |       0.01 |      27.03 |      0    |  22.45 |           8.21 |  19.75 |   0    |
| 6        | Himachal Pradesh     |    28    |                     0.16 |                         0    |     0    |       0.03 |       4.69 |      0    |   7.8  |          37.92 |  21.39 |   0    |
| 7        | Jammu & Kashmir      |    34.78 |                     0    |                         0    |    24.91 |       0    |       6.46 |      0    |   5.07 |          16.4  |  12.36 |   0    |
| 8        | Karnataka            |    36.8  |                     6.98 |                         0    |     3.91 |       0.25 |      11.26 |      0    |  13.78 |          14.98 |  12.03 |   0    |
| 9        | Kerala               |    11.31 |                     1.56 |                         0    |     0.53 |       0.06 |      18.04 |      0    |  27.81 |          12.51 |  28.18 |   0    |
| 10       | Madhya Pradesh       |    21.8  |                     4.14 |                         0    |     0    |       0.1  |       9.15 |      0    |  39.15 |          16.25 |   9.4  |   0    |
| 11       | Maharashtra          |    15.26 |                     3.75 |                         0    |     0    |       0.07 |      21.41 |      5.01 |  31.82 |          14    |   8.69 |   0    |
| 12       | North East           |    35.09 |                     0    |                         0    |    23.91 |       0    |      12.54 |      0    |   3.93 |          12.02 |  12.51 |   0    |
| 13       | Odisha               |    35.74 |                     2.88 |                         0    |    11.36 |       0.01 |      13.1  |      0    |   5.74 |          14.76 |  16.41 |   0    |
| 14       | Punjab               |    25.62 |                     3.29 |                         0.63 |     2.06 |       0.03 |      12.61 |      0    |  19.67 |          21.19 |  14.91 |   0    |
| 15       | Rajasthan            |    34.31 |                     0.58 |                         0    |     9.29 |       0.05 |      18.54 |      0    |  12.56 |          15.42 |   9.24 |   0    |
| 16       | Tamil Nadu           |    25.13 |                     2.42 |                         0    |    19.84 |       0.1  |      20.62 |      0    |   6.21 |          12.76 |  12.91 |   0    |
| 17       | Uttar Pradesh (East) |    25    |                     1.98 |                         0    |     5.9  |       0.01 |      22.72 |      8.9  |  12.05 |          11.76 |  11.69 |   0    |
| 18       | Uttar Pradesh (West) |    14.88 |                     2.88 |                         0    |     0    |       0.01 |      19.61 |     10.62 |  27.48 |          14.97 |   9.55 |   0    |
| 19       | West Bengal          |    29.82 |                     0.18 |                         0    |     7.47 |       0    |      36.49 |      0    |  10.55 |          12.1  |   3.39 |   0    |
| 20       | Kolkata              |    21.34 |                     5.58 |                         0    |    13.91 |       0.17 |      22.4  |      0    |   9.61 |          20.15 |   6.83 |   0    |
| 21       | Delhi                |    26.52 |                     2.09 |                         0    |    11.25 |       0.36 |      21.43 |      0    |  12.84 |          18.86 |   0    |   6.65 |
| 22       | Mumbai               |    21.01 |                     6.17 |                         0    |     5.88 |       0.6  |      25.05 |      0    |  11.89 |          21.58 |   0    |   7.81 |
|          | Total                |    25.43 |                     2.73 |                         0.02 |     6.51 |       0.09 |      18.4  |      3.13 |  17.43 |          15.4  |  10.29 |   0.57 |

Source: DoT

Annexure-VI Service area wise market share (in %) of telecom operators as on 31.05.2018

| Sr.No.   | Service area         |   Airtel |   TATA Teleservices Ltd. |   Quadrant Televentures Ltd. |   Aircel* |   Reliance |   Vodafone |   Idea |   Reliance Jio |   BSNL |   MTNL |
|----------|----------------------|----------|--------------------------|------------------------------|-----------|------------|------------|--------|----------------|--------|--------|
| 1        | Andhra Pradesh       |    36.06 |                     3.09 |                         0    |         0 |       0.07 |       7.25 |  20.92 |          19.64 |  12.97 |   0    |
| 2        | Assam                |    40.35 |                     0    |                         0    |         0 |       0    |      21.2  |   7.15 |          19.71 |  11.6  |   0    |
| 3        | Bihar                |    47.09 |                     0.73 |                         0    |         0 |       0.01 |      12.31 |  17.08 |          16.89 |   5.89 |   0    |
| 4        | Gujarat              |    20.16 |                     2.01 |                         0    |         0 |       0.04 |      28.45 |  20.26 |          19.82 |   9.26 |   0    |
| 5        | Haryana              |    15.15 |                     4.58 |                         0    |         0 |       0.01 |      23.4  |  19.81 |          19.2  |  17.84 |   0    |
| 6        | Himachal Pradesh     |    35.92 |                     0.16 |                         0    |         0 |       0.03 |       5.32 |  10.04 |          21.19 |  27.33 |   0    |
| 7        | Jammu & Kashmir      |    48.31 |                     0    |                         0    |         0 |       0    |       7.95 |   6.59 |          22.75 |  14.39 |   0    |
| 8        | Karnataka            |    38.71 |                     6.37 |                         0    |         0 |       0.24 |      11.6  |  14.24 |          16.61 |  12.22 |   0    |
| 9        | Kerala               |    11.46 |                     1.2  |                         0    |         0 |       0.05 |      17.99 |  27.99 |          13.08 |  28.22 |   0    |
| 10       | Madhya Pradesh       |    21.63 |                     3.59 |                         0    |         0 |       0.02 |       8.44 |  38.9  |          18.05 |   9.38 |   0    |
| 11       | Maharashtra          |    19.29 |                     3.33 |                         0    |         0 |       0.07 |      21.11 |  32.03 |          15.65 |   8.52 |   0    |
| 12       | North East           |    46.28 |                     0    |                         0    |         0 |       0    |      15.85 |   5.08 |          16.66 |  16.13 |   0    |
| 13       | Odisha               |    39.96 |                     2.79 |                         0    |         0 |       0.01 |      14.19 |   6.77 |          18.15 |  18.14 |   0    |
| 14       | Punjab               |    26.06 |                     3.04 |                         0.62 |         0 |       0.03 |      12.43 |  19.91 |          22.81 |  15.08 |   0    |
| 15       | Rajasthan            |    37.69 |                     0.5  |                         0    |         0 |       0.04 |      20.14 |  13.49 |          18.23 |   9.9  |   0    |
| 16       | Tamil Nadu           |    31.65 |                     2.53 |                         0    |         0 |       0.12 |      25.45 |   7.76 |          16.62 |  15.87 |   0    |
| 17       | Uttar Pradesh (East) |    34.84 |                     1.96 |                         0    |         0 |       0.01 |      23.9  |  13.21 |          13.91 |  12.16 |   0    |
| 18       | Uttar Pradesh (West) |    24.77 |                     2.65 |                         0    |         0 |       0.01 |      19.15 |  27.54 |          16.34 |   9.54 |   0    |
| 19       | West Bengal          |    31.78 |                     0.15 |                         0    |         0 |       0    |      38.53 |  11.6  |          14.49 |   3.44 |   0    |
| 20       | Kolkata              |    24.93 |                     5.7  |                         0    |         0 |       0.17 |      25.46 |  11.43 |          24.28 |   8.04 |   0    |
| 21       | Delhi                |    30.19 |                     1.82 |                         0    |         0 |       0.32 |      23.57 |  14.29 |          22.55 |   0    |   7.26 |
| 22       | Mumbai               |    22.52 |                     5.9  |                         0    |         0 |       0.6  |      26.36 |  12.56 |          23.95 |   0    |   8.1  |
|          | Total                |    30.21 |                     2.56 |                         0.02 |         0 |       0.08 |      19.31 |  18.57 |          17.82 |  10.84 |   0.59 |

Source: DoT

* As Aircel has filed for bankruptcy, its subscription data for April and May,2018 is not available and therefore taken as zero.

## INITIATIVES TAKEN BY BSNL

## Augmentation of GSM Mobile network capacity-

BSNL is enhancing 2G and 3G  coverage through:

- Replacement of old equipment having high operational cost & AMC.
- Addition of 3G capacity for increasing 3G footprints.
- Introduction of 4G services.
- The project is presently envisaged to provide about 20035 2G BTSs, 22517, 3G Node Bs and 10000 4G E-Node Bs.

## Replacement  of  legacy  Wireline  exchanges  by  Next  Generation  Network  (NGN) Switches

-  Phase I: Total capacity of 1 million line IMS equipment has been commissioned in Phase -I class-5 based New Generation Network (NGN).  Implementation of phase-II, 3 Million (core& access) equipment is in progress. Theseequipments are against replacement of TDM based NT switches (Non-CDOT).
-  NIT for access equipment of C-DOT MAX NG has been floated for up gradation of CDOTMAX Switches (1974 no's) to CDOTMAX NG. PO has been issued to L1 & L2 bidders. Supply of  access  equipment  completed  and  installation  under  progress.  2  Core  sites  have  been commissioned by CDOT under Phase-I. Phase-II PO for core equipment of C-DOT MAX NGN placed on M/s C-DOT. All core sites have been commissioned.
-  A  Tender  for  2.4  million  NGN  core,  5  million  POTS  &  2  million  ADSL2+ports  has  been finalized.

Roll-out  of  Wi-Fi  Service :   BSNL  has  so  far  installed  and  radiated  22071  Wi-Fi  Hotspots under various Wi Fi Hotspots projects.

## Execution of Government projects: BSNL is executing following Government projects

-  Laying of O.F. Cable under Network for Spectrum (NFS) for Defence project.
-  Laying  of  O.F.  Cable  to  connect  Gram  Panchayats  under  National  Optical  Fiber  Network (NOFN)
-  Installation of Mobile Towers in Left Wing Extremism (LWE) areas.
-  Implementation of North-East GSM Project to Provide GSM Coverage in uncovered villages of Arunachal Pradesh and two Districts of Assam.

## Customer Centric Initiatives

-  Unlimited free night calling from landline to any network between 2230 Hrs to 0600 Hrs in India by BSNL to its landline customers.
-  BSNL  introduced  unlimited  free  calling  during  day  &  night  on  all  Sundays  on  PAN  India (except HP Circle).
-  BSNL has introduced Virtual landline Connection under plan 'ÄSEEM' in which customer can get a Virtual Landline number & get diverted all the calls received on that number to a mobile number  of  his/her  choice.  This  plan  can  also  be  provided  in  TNF  areas.  The  tariff  plan  is applicable w.e.f. 01.09.2017.
-  BSNL has introduced Replacement of Instrument Free of cost for existing customers, who has paid last six months bill for Landline/Combo connection with total amount of Rs.3600/- or above & having Landline for last three years.

-  BSNL Landline may be booked through facebook/Twitter. One month Fixed Monthly Charge on landline booked through facebook/Twitter is being waived off. The scheme is applicable for one year w.e.f. 30.10.2017.
-  BSNL  has  introduced  new  STV  plan  'BSNL  CHAUKKA'      '444'  Unlimited  data  (Speed reduced to 80 Kbps after 4GB/day) offer under prepaid mobile service.
-  BSNL has introduced  new plan 'BSNL SIXER' '666'  Unlimited data (Speed reduced to 80 Kbps after  2GB/day)  &  Unlimited    free  voice  (Local/STD)    for  60  days  any  net  in  HPLMN under prepaid mobile service.
-  BSNL has introduce the New plan is of rupees 429/ only which is giving Free voice ( Local /STD) on any network and 90 GB data @ 1GB per day) for 81 days  on PAN India basis ( except Kerala Circle).
-  BSNL has introduce the New plan is of rupees 1099 Unlimited data without speed restriction + unlimited voice (Home/National Roaming)+ free 100 SMS/day+ free PRVT for 84 days

## INITIATIVES TAKEN BY MTNL

MTNL has planned several initiatives / projects to improve its network capabilities and provide better quality of service to its customers. Some of the  initiatives are as under:

## Landline network:

-  Refurbishing of 20% Pillars and DPs every year, is planned in phased manner. 2662 Pillar and 52907 DP have been refurbished by MTNL last year as on 31.03.2018
-  To improve copper pair quality, 81,492 mtr existing Drop wires have been replaced with twisted drop wires or thermo sleeves have been put at open joints at DPs by MTNL this year, as on 31.03.2018.

## Broadband network:

-  To give boost to customer experience, Download Speed of Broadband subscribers is being upgraded upto 8 Mbps progressively without any additional cost depending upon feasibility and line parameters.
-  Tariff re-balancing of Broadband service has been done for giving more competitive and attractive tariff package to the customers.
-  Societies / Areas where OFC / FTTH is already available, BB Subscribers are being migrated to FTTH free of cost and work has been started.
-  To improve QOS and speed of Broadband service, DSLAMs are being redeployed near customer premise.  In 2017, 47 DSLAMs in Delhi and 22 in Mumbai have been redeployed thereby reducing copper length and enhancing the quality of Broadband service.
-  Proactive Monitoring of Broadband Faults through Radius attempt.
-  On line tool (IPTESTER) used for monitoring on real time basis of the BTS/Node-B, Broadband Equipment and FTTH Customers.
-  Trainings have been organized for line staff to improve their skills for greater overall customer satisfaction.

## FTTx Network:

-  FTTH (FibreTo  The  Home)  revenue  share  policy  was  modified  to  make  it  more  flexible  to attract  new  partners  with  enhanced  revenue  share  to  encourage  partners  to  rollout  more connections; Partners in Delhi and Mumbai  have  already started operations. Active monitoring is being done to ensure to achieve the envisaged targets of the policy. Regular

advisories  are  being  issued  to  field  units.  In  the  year  2017-18,  total  922  connections  have been provisioned by FTTx partners in Mumbai while 1180 connections were provisioned in Delhi.

## Mobile Network:

MTNL has undertaken the task of improving the Wireless Network in Delhi and Mumbai so as to improve the downlink speed to 21.1 Mbps & uplink speed of 5.76 Mbps which is presently of 3.6 Mbps & 384 Kbps respectively with following major projects:

-  Expansion of GSM / 3G RF network in MTNL Delhi: MTNL is in the process of expansion of 3G mobile network by adding 1080 nos. of 3G sites, 800 nos. of hybrid microwave to meet the backhaul capacity and Data handling capacity to 10 Gbps.
-  Upgradation / replacement of 3G RF network in MTNL Delhi: MTNL is upgrading the existing 3G network (720 Node-Bs) and 754 nos. of existing 8Mbps Microwave Hops to 400 Mbps capacity to improve network capabilities and provide better speed.
-  3G  Network  Up-gradation  in  Mumbai: MTNL  is  upgrading  the  existing  3G  network  (720 Node-Bs) and 497 nos. of existing 8Mbps Microwave Hops to 400 Mbps capacity to improve network capabilities and provide better speed.

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