Lok Sabha Question No. 3008 (UNSTARRED), answered on 2018-01-05
Subject: Online Chat Service for Taxpayers
Ministry: FINANCE
Asked by: RAJEEV SHANKARRAO SATAV, JAYAKUMAR JAYAVARDHAN, DHANANJAY BHIMRAO MAHADIK, VIJAYSINH MOHITE PATIL, P.R. SUNDARAM, SUPRIYA SADANAND SULE

## GOVERNMENT OF INDIA

## MINISTRY OF FINANCE

## DEPARTMENT OF REVENUE

LOK SABHA

## UNSTARRED QUESTION NO. 3008

TO BE ANSWERED ON FRIDAY THE sth JANUARY, 2018 15 PAUSHA, 1939 (SAKA)

## SONLINE CHAT SERVICE FOR TAXPA YERS"

3008: SHRI SATAV RAJEEV: DR: J JAYAVARDHAN: SHRI DHANANJAY MAHADIK: SHRI MOHITE PATIL VIJAYSINH SHANKARRAO: SHRI P R SUNDARAM: SHRIMATI SUPRIYA SULE:

Will the Minister of FINANCE be pleased to State:

- a) whether the Income Tax Department has launched an online chat service for taxpayers and if so, the details thereof and the aims and objectives behind the move;
- b) the number of persons who have availed this service till date;
- c) the number of persons return under Income Tax in the country; slab-wise the last three years along with the amount of revenue received for the said period; filing during
- d) whether the Government has taken any steps to more people to file their income tax return s0 that menace of black money could be reduced, and bring
- e) if so, the details thereof?

## ANSWER

## MINISTER OF STATE IN THE MINISTRY OF FINANCE: (SHRI SHIV PRATAP SHUKLA)

******

- a) Yes, Madam. The Income Tax Department has launched an online chat services on 10.07.2017 for tax payers in the Tax Payer  Services module on the national website of Income Tax Department www incometaxindia-govin. The module is also accessible through a mobile application AayakarSetu" which is available on Android phones The "online chat services" is a part of that module. The details of the online chat services are given here
2. It can be accessed at TPS module available at wwW\_ incometaxindia-govin & through mobile app AayakarSetu" .
- ii. The facility is available on all working from Monday to Friday between 1OAM to 6PM. days
- iii. The queries that can be addressed through live chat relates to the following: -
5. National website of Income Tax Department at Www.incometaxindia gOv.in\_
6. Traces website Www.tdscpc-gov.in.
7. Income Tax e-filing WWW incometaxindiaefiling-gov.in. portal
8. Latest happenings related to Income Tax\_
9. Other procedural and compliance related queries like how to pay tax; how to file Return of Income etc\_
10. Tax Payer Services provided by the Income Tax Department:

The move is aimed at The dedicated customer support executive who is an expert in tax related matters helps the users who opt for resolution of their queries online.

- b) The number of people who have availed this service from ]Oth July, 2017 to 3lst December; 2017 are 8424.
2. The number of Individual Taxpayers income-tax return, slab-wise along with the amount of revenue received the last three years is as per Annexure. filing during

(d) & e) Yes, Madam. The Government has taken important steps to more people to file their income tax return SO that menace of black could be reduced, bring money

Towards this end Government has implemented Non-Filers Monitoring System (NMS), which prioritizes action on Non-Filers with potential tax liabilities. The IT dept carries out data analytics' to identify Non-Filers about whom specific information is available through various sources such as Annual Information Return (AIR) (High Value Financial Transactions Information Report), Centralized Information Branch (CIB); TDSITCS Statements etc.

Through Operation Clean Money' project, e-verification of cash deposits made between 9th November; 2016 to 31st December; 2016 is carried out\_ large being provisions have been introduced in Income-tax Act; 1961(*Act' through which filing of return has been mandated for certain categories of people, new reporting obligation has been introduced for collection of third party information & TDS obligation has been expanded to include new types of payments New

for  ITR-1 (SAHAJ) for individual  taxpayers having non-business Rs\_ 50 lakh has been introduced which has made it convenient for small

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One-page  return income up to taxpayers to file income tax returns.

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