Lok Sabha Question No. 1550 (UNSTARRED), answered on 2017-12-27
Subject: Performance of BSNL and MTNL
Ministry: COMMUNICATIONS
Asked by: VIJAY KUMAR HANSDAK, ARVIND GANPAT SAWANT, NEELAM SONKER, LAXMI NARAYAN YADAV, RAM TAHAL CHOUDHARY, RAMA DEVI, BANSHILAL MAHTO, RAMSINH PATALYABHAI RATHWA, VIKRAM USENDI, MAULANA BADRUDDIN AJMAL, RAMCHARAN BOHARA

## GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS DEPARTMENT OF TELECOMMUNICATIONS

## LOK  SABHA UNSTARRED QUESTION NO. 1550 TO BE ANSWERED ON 27 TH      DECEMBER, 2017

## PERFORMANCE OF BSNL AND MTNL

†1550. SHRI VIJAY KUMAR HANSDAK: SHRI ARVIND SAWANT: SHRIMATI NEELAM SONKER: SHRI LAXMI NARAYAN YADAV: SHRI RAM TAHAL CHOUDHARY: SHRIMATI RAMA DEVI: DR. BANSHILAL MAHATO: SHRI RAMSINH RATHWA: SHRI VIKRAM USENDI: SHRI BADRUDDIN AJMAL: SHRI RAM CHARAN BOHRA:

Will the Minister of COMMUNICATIONS be pleased to state:

- (a) whether  the  market  shares  and  the  number  of  subscribers  of  Bharat  Sanchar  Nigam Limited (BSNL) and Mahanagar Telephone Nigam Limited (MTNL) has declined during the recent years in view of tough competition from private telecom service providers (TSPs) and if so, the details  thereof  including  the  market  share  and  the  number  of  mobile  subscribers  of  BSNL  and MTNL during each of the last three years and the current year, State/UT-wise;
- (b) whether the performance and  quality of  services  of  BSNL  and  MTNL  has  been unsatisfactory as compared to other TSPs during the recent years and if so, the details thereof, State/UT-wise and the reasons therefor and the corrective measures taken by the Government in this regard;
- (c) whether  the  Government  has  reviewed  and  appraised  the  functioning  of  the  said  public sector TSPs and if so, the details thereof including the profit earned by them during the said period, TSP-wise;
- (d) whether  these  public  sector  TSPs  are  reeling  under  heavy  debt  and  loss  and  if  so,  the details  thereof  including  the  debts  incurred  by  them  during  the  said  period,  year-wise  and  TSPwise along with the corrective measures taken by the Government in this regard;
- (e) whether the BSNL and MTNL have to recover a huge amount due to its subscribers and if so, the details thereof including the details of amount outstanding and recovered from mobile and landline  subscribers  separately  during  the  said  period,  State/UT-wise  along  with  the  corrective steps taken by the Government in this regard; and
- (f) the details of amount outstanding on the government offices and the public representatives, State/UT-wise and the action taken by the Government in this regard?

## ANSWER

## THE MINISTER OF STATE (IC) OF THE MINISTRY OF COMMUNICATIONS & MINISTER OF STATE IN THE MINISTRY OF RAILWAYS (SHRI MANOJ SINHA)

(a) The  subscriber's  of  Bharat  Sanchar  Nigam  Limited  (BSNL)  and  Mahanagar  Telephone Nigam Limited (MTNL) of last three years and current year is as follows:

| Status as on   | Total Telephone Connections in the Country (millions)   | Telephone connections (in millions) provided by   | Telephone connections (in millions) provided by   | Market %age)   | Share (in   |
|----------------|---------------------------------------------------------|---------------------------------------------------|---------------------------------------------------|----------------|-------------|
| Status as on   | Total Telephone Connections in the Country (millions)   | BSNL                                              | MTNL                                              | BSNL           | MTNL*       |
| 31.03.2015     | 996.10                                                  | 93.24                                             | 7.06                                              | 9.36           | 8.51        |
| 31.03.2016     | 1059.38                                                 | 101.58                                            | 7.07                                              | 9.59           | 8.29        |
| 31.03.2017     | 1195.05                                                 | 115.09                                            | 7.09                                              | 9.63           | 7.37        |
| 30.09.2017     | 1207.12                                                 | 118.94                                            | 7.01                                              | 9.85           | 7.12        |

*   MTNL operates in Delhi and Mumbai area, market share is calculated for Delhi and Mumbai area only.

State/Circle  wise  details  of  number  of  mobile  subscribers  of  BSNL  and  MTNL  is  at Annexure-I.

(b) Telecom  Regulatory  Authority  of  India  (TRAI)  monitors  the  performance  of  service providers,  including  BSNL  and  MTNL  against  the  benchmarks  for  various  quality  of  service parameters laid down by TRAI in the Quality of Service (QoS) Regulations issued from time to time through Quarterly Performance Monitoring Reports (PMRs) submitted by service providers for the service area as a whole.

As per PMR for the quarter ending September 2017, for 2G services, MTNL is meeting all the parameters except the parameter 'Time taken for refund of deposits after closures (benchmark 100% within 60 days). While BSNL, is meeting the benchmarks for all the parameters, except for the parameter, Worst affected cells having more than 3% TCH drop (benchmark < 3%)   in West Bengal Service area only.

As per PMR for the quarter ending September 2017, for 3G services, MTNL is meeting all the  parameters,  whereas  BSNL,  the  service  provider  is  meeting  the  benchmarks  for  all  the parameters except for the parameter 'Worst affected cells having more than 3% TCH drop (call drop)  and  Circuit  Switched  Voice  Drop  Rate:-CBBH'  (Benchmark  <3%)  in West  Bengal  Service area only.

The QoS parameters for various mobile service providers is at Annexure-II.

Even  though  meeting  QoS  benchmarks,  the  steps  being  taken  by  BSNL  and  MTNL  to increase their subscriber base is detailed at Annexure-III.

(c) Bharat Sanchar Nigam Limited (BSNL) and Mahanagar Telephone Nigam Limited (MTNL) were earning profits since their inception until 2008-09. From 2008-09 onwards, both the PSUs are bearing losses and their financial condition has been affected due to various reasons.

On the basis of financial results, both the CPSUs (BSNL and MTNL) have been declared as 'Incipient Sick' as per the guidelines of Department of Public Enterprises (DPE).  A consultant has submitted  its  report  regarding  revival  plan  of  MTNL  which  is  under  consideration.    Regarding BSNL, the preparation of revival plan is under process.

(d) Details  of  profit(loss)  incurred  by  BSNL  and  MTNL  for  the  last  three  years  and  current financial year is as under:

| Name of PSU   | Loss/ Debt   | 2014-15   | 2015-16   | 2016-17   |
|---------------|--------------|-----------|-----------|-----------|
| BSNL          | Loss         | (8,234)   | (4,875)   | (4786)    |
| BSNL          | Debt         | 6385      | 7883      | 3813      |
| MTNL          | Loss         | (2893)    | (2005)    | (2970)    |
| MTNL          | Debt         | 12070     | 13398     | 15160     |

Government has taken various steps to make BSNL and MTNL viable in the background of stiff competition in the telecom sector by:

-  Refund  of  surrendered  BWA  (Broadband  Wireless  Access)  spectrum  in  two  service areas held by MTNL and in 6 service areas held by BSNL.  Under this head, Rs. 4533.97 crore  has  been  refunded  to  MTNL  through  bonds  and  Rs.  6724.51  crore  has  been refunded to BSNL through budgetary resources.
-  The pension liability of MTNL for its staff who got absorbed from DoT, has been taken over by the Government.
-  Notional loan of Rs. 1411 crore to BSNL which was due to be paid to the Government was waived-off.
-  Financial support of  Rs. 492.26 crore has been given to MTNL on account of liability arising from levy of Minimum Alternate Tax (MAT).
-  Refund  of  Rs.  458.04  crore  to  MTNL  and  Rs.  169.16  crore  to  BSNL  on  account  of surrender of CDMA (Code Division Multiple Access) spectrum.

Government has also assigned some projects to BSNL, namely:

-  Comprehensive Telecom Development Plan for the North-Eastern Region for provision of  mobile  services  in  uncovered  villages  in  Arunachal  Pradesh  and  two  districts  of Assam  at  estimated project cost of Rs. 1975.38  crore and  implementation of Transmission-Media Plan for North Eastern Region at an estimated cost of Rs.295.97 crore on 10.9.2014.
-  Implementation of providing mobile connectivity in 2199 identified locations in Left Wing Extremism  (LWE)  affected  areas  at  an  estimated  cost  of  Rs.  3567.58  crores  on 4.6.2013.
-  Implementation of Comprehensive Telecom Development plan for Andaman & Nicobar Islands and Lakshadweep Islands through augmentation of satellite connectivity/bandwidth at an estimated cost of Rs. 120.49 crores on 7.11.2014.
-  Optical Fibre Cable based Network for Defence Services (NFS Project) has at the cost of Rs.13,334 crore.

(e) Circle  wise  details  of  amount  outstanding  and  recovered  from  landline  and  mobile subscribers of BSNL are at Annexure-IV and Annexure-V respectively.    The  details  of  amount outstanding and received from mobile and landline subscribers of MTNL is at Annexure-VI.

The steps being taken by BSNL for recovery of outstanding amount are:

- 1)  Payment reminders through IVRS/SMS are being issued to persuade the customers to make payment before disconnection of their telephones.
- 2) Phones  are  disconnected  as  per  the  schedule  in  case  of  non-payment  of  dues  by customers.
- 3) Graded  discount  scheme  to  incentivize  defaulting  customers,  for  clearance  of  old outstanding dues.
- 4) Legal proceedings wherever required are initiated against the defaulters for recovery of dues.

- 5)  The State Governments have been requested to amend their respective Land Revenue Acts so that the defaulted Telephone dues of BSNL can be recovered as land revenue arrears.
- 6) Circle-wise and Year-wise target for liquidation of outstanding dues are fixed to get the maximum realization.
- 7) The progress in regard to liquidation of outstanding dues is closely monitored and units are addressed periodically.
- 8) Instructions  have  been  issued  to  ensure  timely  issue  of  telephone  bills  and  to  effect disconnection of telephones for non-payment promptly.
- 9) If  no  payment  is  received  despite  disconnection,  registered  notices  followed  by  a  legal notices if necessary, are sent.
- 10) Circles have also been asked to utilize the services of State Government Departments in recovery of outstanding dues.
- 11) Procedure for settlement of defaulter cases through Lok Adalats has been introduced for recovery of outstanding telephone dues in respect of permanently closed connections.
- 12)  Recently Project Aishwarya was launched for an early recovery of outstanding dues from customers and Circle-wise targets were allotted to increase the cash collection.

The steps being taken by MTNL for recovery of outstanding amount are:

- 1) Notices  are  being  issued  to  defaulting  subscribers  through  registered  post  to  clear  the outstanding bills.
- 2) Automated IVRS reminders and manual reminders are issued regularly.
- 3) Intimation through SMS to the subscribers.
- 4) The disconnection of the Telephone is resorted as per Standard Operating Procedures.
- 5) Visits are made to the subscriber premises wherever necessary.
- 6) Recovery Agents have been appointed.
- 7) Recovery through Amnesty Scheme.
- 8) Recovery through LOK Adalats.
- 9) Wide publicity is given to encourage the customer to settle their old dues.
- 10)  Recovery suits are filed in the court of law as per procedures.
- 11)  Responsibility is being fixed wherever the SOP has not been followed.

(f) Details of outstanding amount in respect of Government offices and the public representatives (Including State, Central & Defence) are as follows:

|   S.No. | Name of PSU   | Outstanding Amount (in Rs. Crore)                                                                                                     |
|---------|---------------|---------------------------------------------------------------------------------------------------------------------------------------|
|       1 | BSNL          | 73.27 (State/Circle wise details in respect of landline is at Annexure VII and in respect of Mobile Connections is at Annexure-VIII ) |
|       2 | MTNL          | (a) Mumbai - 10.8 (b) Delhi - 21.07 Total - 31.87                                                                                     |

## State-wise number of Mobile subscribers of BSNL and MTNL

| S.No.   | State/Circle         | As on 31.3.2015   | As on 31.3.2016   | As on 31.3.2017   | As on 31.10.2017   |
|---------|----------------------|-------------------|-------------------|-------------------|--------------------|
| A       | BSNL                 |                   |                   |                   |                    |
| 1       | Andaman & Nicobar    | 222723            | 351116            | 395900            | 443638             |
| 2       | Andhra Pradesh       | 9554414           | 9624990           | 9902190           | 10031184           |
| 3       | Assam                | 1165453           | 1249917           | 1443451           | 1507502            |
| 4       | Bihar                | 1861252           | 2235582           | 2876158           | 2742327            |
| 5       | Chhattisgarh         | 1009828           | 1374443           | 1593528           | 1794725            |
| 6       | Gujarat              | 3055520           | 3553430           | 4811203           | 5333112            |
| 7       | Haryana              | 2724779           | 3196266           | 3711636           | 4124570            |
| 8       | Himachal Pradesh     | 1391500           | 1687579           | 2147061           | 2355339            |
| 9       | Jammu & Kashmir      | 1163542           | 1275103           | 1451235           | 1520986            |
| 10      | Jharkhand            | 757042            | 906140            | 1127652           | 1258116            |
| 11      | Karnataka            | 6591288           | 6885739           | 6976379           | 7090478            |
| 12      | Kerala               | 6284889           | 7453461           | 9017410           | 9978690            |
| 13      | Madhya Pradesh       | 2044050           | 2899111           | 3503586           | 3754905            |
| 14      | Maharashtra          | 5015370           | 5788850           | 6459444           | 6826026            |
| 15      | North East-I         | 602728            | 690361            | 758021            | 755772             |
| 16      | North East-II        | 772965            | 787825            | 757627            | 688077             |
| 17      | Odisha               | 3385488           | 4101667           | 4996060           | 5215637            |
| 18      | Punjab               | 3004165           | 3566447           | 4541692           | 5026587            |
| 19      | Rajasthan            | 3160554           | 3899673           | 5469181           | 561942             |
| 20      | Tamil Nadu           | 7174985           | 7177811           | 7515277           | 8133572            |
| 21      | Uttarakhand          | 875458            | 982718            | 1284337           | 1405890            |
| 22      | Uttar Pradesh (East) | 7417209           | 8880615           | 11155587          | 11756341           |
| 23      | Uttar Pradesh (West) | 2352298           | 3218569           | 4469879           | 4322844            |
| 24      | West Bengal          | 1071566           | 1328973           | 1439531           | 1365292            |
| 25      | Kolkata              | 764197            | 775269            | 956040            | 1190711            |
| 26      | Chennai              | 1419209           | 1527876           | 1677590           | 1732160            |
|         | Total BSNL           | 74842472          | 85419531          | 100437655         | 105969422          |
| B       | MTNL                 |                   |                   |                   |                    |
| 1       | Delhi                | 2313943           | 2318460           | 2327203           | 2305008            |
| 2       | Mumbai               | 1169523           | 1242396           | 1300117           | 1290260            |
|         | Total MTNL           | 3423466           | 3560856           | 3627320           | 3595268            |

## Annexure-I

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## Measures taken by BSNL to further improve its customer base:

BSNL has drawn a comprehensive framework for augmentation / upgradation of its network in all spheres  viz.  wireless  network,  wireline  network,  data  network,backhaul  network  &  bandwidth augmentation  with  aggressive  &  innovative  customer  centric  initiatives  to  retain  /  enhance  its customer base and to improve its financial position.

BSNL has aligned its growth plan for the coming years to catch up the growth in field of data. As such,  BSNL  has  dedicated  its  major  resources  on  data  services  with  focus  on  expansion  of mobile network and broadband segment.

## 1.     Wireless Services

- A. Completion of Phase VII GSM project:
- Under Phase VII GSM expansion for 15 million lines with an investment of Rs. 4808 Crore, has been completed under which10,962 (3G) BTSs & 14,250 (2G) BTSs have been commissioned (total 25,212). This will improve 2G & 3G network coverage & data capability of 3G network.

B . Phase VII+ GSM Project:

-  Phase VII+ GSM project of BSNL envisages installation of approximately 13353 3G BTSs and 8968 2G BTSs in North, South & East zones.
-  As per present rollout  status,  total  13050  3G  BTSs  and  87052G  BTSs  have  been commissioned in North, South & East zones.

## C . Augmentation of GSM Mobile network capacity

Phase VIII: Formulation of next GSM expansion project:

a. Phase VIII.1: Induction and integration of Wi-Fi Hotspot / LTE (4G) with existing    GSM /UMTS network.

- b. Phase VIII.2 : Strengthening of Data Network-
2. (i). Media has been Strengthened to support the surge in data volume.
3. (ii) . No scarcity is observed in IP availability to support the data network.
- c. Phase VIII.3: The Inter Circle Roaming has been launched M/s Vodafone in Delhi for 'BSNL as a seeker' for  all  zones  to  facilitate  more  roaming  options  to  BSNL's  Customers.  Testing  is  also under process for Intra Circle Roaming with M/s Reliance Jio in Karnataka. Inter Circle Roaming has been launched with M/s Vodafone in MP & CG Circles for Vodafone as a seeker. Intra circle roaming has also been launched with M/s Aircel in Rajasthan as seeker.
- d. Phase VIII.4 Focus on enhancing 2G and 3G GSM coverage.

With  regard  to  (a)  and  (d)  above,  a  GSM  expansion  project  under  name  Phase  VIII.4  has  been initiated with:

- Replacement of old equipment having high operational cost & AMC.
- Addition of 3G capacity for increasing 3G footprints.
- Introduction of 4G services.
- The project envisages to provide about 20881 2G BTSs, 22517, 3G Node Bs and 10000 4G E-Node Bs.

## 2. Wireline Services

## Annexure-III

BSNL plans to migrate the entire wireline Time Division Multiplexing (TDM) Exchange network by IP enabled Exchange since 2013. Next generation Network (NGN) equipment based on the latest architecture  are  planned  to  be  deployed  gradually  to  replace  the  entire  TDM/  digital  Telephone Exchanges.

Replacement of legacy Wireline exchanges by Next Generation Network (NGN) Switches:-

-  Phase I: Total capacity of 1 million line equipment has been commissioned in Phase -I class-5 IMS based New Generation Network (NGN). The implementation of phase-II 3 Million (core& access) equipment is in progress.

With migration to Next generation Network system, the customer will get better communication Enhanced  Value  Added  Services  like  Personalized  Ring  Back  Tone,  Multi  Media  Video Conferencing and IP Centrex etc.

## 3.    Broadband Services

-  Augmentation of Broadband  network for meeting data growth :-BSNL  has  procured Multiprotocol  Label  Switching  -  Transport  Profile  (MPLS-TP)based  Next  Generation  Packet Aggregation Network (MNG-PAN), Installation & commissioning of equipment is completed.
-  Setup of Network Monitoring System (NMS) for Wire-line, Wireless and Broadband network: PO  for  the  procurement  and  implementation  of  Broadband  Network  Management  System covering  BB  P2.2,  Multiply&  FTTH  (FiberTo  The  Home)  Networks  has  been  placed.  The equipment is in advanced stage of commissioning.
-  Roll-out of Wi-Fi Service: BSNL has been deploying 35000 Wi-Fi Access Points under Wi-Fi Hotspots and Mobile Data Offload Project. Till date 3352 Wi-Fi Hotspots have been installed out of which 3042 have been radiated. BSNL is also rolling out Public Wi-Fi Hotspots at Rural Telephone Exchanges of BSNL from these Wi-Fi Access Points as per Agreement of BSNL and Universal Service Obligation Fund (USOF).

As  on  31.10.2017,  BSNL  has  installed  7733  Wi-Fi  Hotspots  across  3314  locations  in  the country through revenue share model.

## 4. Core Network for Backhaul Connectivity

Expansion  of  Provider  Edge  Network  of  BSNL:  Out  of  planned  232  PE  Routers,  BSNL  has commissioned 232 PE Routers along with their integration with Core Routers. This has resulted in  the  expansion  of  IPMPLS  Network  from  106  cities  to  205  cities  providing  connectivity  for broadband,  NGN,  2G/  3G  requirements  apart  from  increased  connectivity  to  enterprise customer.

BSNL  has  taken  up  following  customer  centric  measures  to  improve  the  delivery  of  services  & improving customer satisfaction to the end user:

## Customer Centric Initiatives:

-  BSNL has focused on customer care services by  installing exclusive call centres for Global Service for Mobile communication (GSM) services, Wire- line and Broadband services.
-  Unlimited free night calling from land line to any Network between 2100 Hrs to 0700 Hrs in India by BSNL to its landline customers.
-  BSNL is the only operator in India which is offering free incoming calls to its customers while roaming  on  PAN  India  basis  including  service  area  of  MTNL  i.e.  Delhi  and  Mumbai  to  its customers.
-  Minimum 512 Kbps broadband speed upgraded to 2 Mbps.
-  Introduced unlimited free calling during day and night on all Sundays on pan India.
-  The new plan Experience LL 49 which also allows free calling facility during night hours from Monday to Saturday of the week and 24 hours free calling on Sunday. The scheme has been extended in all circles (except J&K, NE-I & NE-II) and is applicable up to 31.12.2017.

-  BSNL  has  introduced  waive  off  installation  charges  scheme  for  New  Landline  which  is applicable up to 17.07.2018.
-  Introduction of a scheme to waive off Installation charges for new LL/DSL/FTTH connections (voice/ Broadband/combo) in all the Circles, for a period of One Year-w.e.f. 18-07-2017.
-  Introduction  of  a  scheme  for  sale  of  Asynchronous  Digital  Subscriber  Line  (ADSL)  Wi-Fi Modem @ Rs. 1500/- with 100% Cash back @ Rs. 50/- per month for maximum 30 month or till  the  BB  connection  remain  active  to  the  Broadband  customers  who  subscribe  under  any Broadband plan with FMC Rs.675/- & above.
-  Introduction  of  new  Broadband  plan  'BBG  Combo  UL  599'  with  'Flat  2  Mbps  Speed'  and reformulation of certain PAN India DSL Broadband plans, which are currently being offered to the customers in PAN India basis - w.e.f. 10-07-2017.
-  Tariff Plan for 2Mbps FTTH/ILL Backhaul @ Rs. 17820/- for Wi-Fi Hotspots under Universal Service Obligation Fund (USOF) in all the circles-w.e.f.20-07-2017.
-  BSNL has introduced new LL Plan LL-299 with Fixed Monthly Charges (FMC) Rs.299. In this tariff  plan 250 free calls are allowed to any network within India. The tariff plan is applicable w.e.f. 01.08.2017.
-  BSNL has revised the existing landline plans w.e.f.01.08.2017 and now customer will get free calls on BSNL Network equal to Fixed Monthly Charges (FMC).
-  BSNL has introduced new annual landline tariff plans 'LL 1200 & LL 1500' which also allows free calling facility during night hours from Monday to Saturday of the week and 24 hours free calling on Sunday. The tariff plans are applicable w.e.f. 01.09.2017 for 90 days.
-  BSNL has introduced Virtual landline Connection under plan 'ÄSEEM' in which customer can get a Virtual Landline number & get diverted all the calls received on that number to a mobile number  of  his/her  choice.  This  plan  can  also  be  provided  in  TNF  areas.  The  tariff  plan  is applicable w.e.f. 01.09.2017.
-  Introduction of a scheme to waive off Installation charges for new LL/DSL/FTTH connections (voice/ Broadband/combo) in all the Circles, for a period of One Year-w.e.f. 18-07-2017.
-  BSNL has introduced unlimited local / STD BSNL to BSNL with 300 Mb data for only Rs.99 with validity of 28 days for its prepaid mobile customers in Kolkata TD, West Bengal, Bihar, Jharkhand, Assam, Gujarat, MP, Chhattisgarh, and Maharashtra & Rajasthan. In other circles, it varies from Rs.119 to Rs. 149.
-  BSNL has introduced STV of Rs 339 for 28 days with unlimited Local/STD BSNL to BSNL + Local /STD BSNL to others (with FUP of 25p/min after FUP) + Unlimited DATA (With FUP of 2GB /day with no speed restriction and thereafter with speed restriction of 80 KBPS).
-  BSNL has introduced new STV plan 'BSNL CHAUKKA'   '444' Unlimited data (Speed reduced to 80 Kbps after 4GB/day) offer under prepaid mobile service.
-  BSNL has introduced  new plan 'BSNL SIXER' '666'  Unlimited data (Speed reduced to 80 Kbps after 2GB/day) & Unlimited  free voice (Local/STD)  for 60 days any net in HPLMN under prepaid mobile service.
-  BSNL  has  introduce  the  New  plan  is  of  rupees  429/  only  which  is  giving  Free  voice  ( Local/STD) on any network and 90 GB data @ 1GB per day) for 90 days  on PAN India basis ( except Kerala Circle)

## Measures taken by MTNL to further improve its customer base:

## 1. For landline/broadband services-

-  Upgradation/Rehabilitation of external plant including dropwires to make it joint free.
-  Installation  of  DSLAM nodes near the subscriber premises to reduce loop length to support high internet speed.
-  Close  monitoring  at  different  stages  so  that  faults  are  attended  quickly  and  the process has been made customer friendly with the provision of feedback mechanism.
-  Close  coordination  with  other  agencies  during  digging  work  to  avoid  damage  to underground cables.

-  The theft  prone routes are  being patrolled  in the  night to  check theft  of  cables  and cable theft alarms are being installed on primary cable.
-  SMS  is  sent  to  customer  and  concerned  lineman  after  allotment  of  the  booked telephone fault.
-  Revision/ new plans on local call/STD.
-  Tariff rebalancing in Broadband by giving high fair data usage and upgraded speed up to 8 Mbps subject to technical feasibility.

## 2. For Mobile service-

-  Expansion of 3G network by adding 400+ Node Bs in MTNL Delhi & upgradation of existing 3G network in MTNL Mumbai. Installation of 1400 more Node Bs are in the process.
-  Introduction of new frequency plan and Optimization of cell level parameters.
-  Preventive maintenance to minimize the faults in the network.
-  On line monitoring of Base Transceiver Station (BTS) outages.
-  Optimization of Radio Frequency (RF) network regularly.

BSNL: Circle wise landline amount outstanding and recovered (2014-15)

| Details in respect of F.Y 2014-15   | Details in respect of F.Y 2014-15   | Details in respect of F.Y 2014-15   | (Amount in Crores of Rs)                | (Amount in Crores of Rs)   | (Amount in Crores of Rs)         | (Amount in Crores of Rs)                     |
|-------------------------------------|-------------------------------------|-------------------------------------|-----------------------------------------|----------------------------|----------------------------------|----------------------------------------------|
| S.no                                | Circle                              | Opening balance of Outstanding      | Amount billed for (ABF) during the year | Gross Outstanding          | Amount recovered during the year | Gross Closing (at the end of Financial Year) |
| 1                                   | Aandaman& Nicobar                   | 6.12                                | 3.34                                    | 9.46                       | 5.61                             | 3.85                                         |
| 2                                   | Andhara Pradesh                     | 98.02                               | 408.16                                  | 506.18                     | 417.44                           | 88.74                                        |
| 3                                   | Assam                               | 54.05                               | 37.44                                   | 91.50                      | 39.43                            | 52.07                                        |
| 4                                   | Bihar                               | 253.34                              | 39.11                                   | 292.45                     | 51.70                            | 240.75                                       |
| 5                                   | Jharkhand                           | 88.35                               | 33.99                                   | 122.34                     | 42.27                            | 80.07                                        |
| 6                                   | Gujarat                             | 40.65                               | 480.89                                  | 521.54                     | 486.52                           | 35.02                                        |
| 7                                   | Haryana                             | 24.91                               | 124.19                                  | 149.11                     | 133.04                           | 16.07                                        |
| 8                                   | Himachal Pradesh                    | 7.35                                | 43.61                                   | 50.96                      | 44.32                            | 6.64                                         |
| 9                                   | Jammu and Kashmir                   | 53.42                               | 41.91                                   | 95.34                      | 42.54                            | 52.80                                        |
| 10                                  | Karnataka                           | 34.40                               | 486.55                                  | 520.95                     | 496.56                           | 24.39                                        |
| 11                                  | Kerala                              | 33.56                               | 574.35                                  | 607.91                     | 574.54                           | 33.37                                        |
| 12                                  | Madhya Pradesh                      | 53.45                               | 180.25                                  | 233.70                     | 187.11                           | 46.59                                        |
| 13                                  | Chhattisgarh                        | 27.92                               | 33.97                                   | 61.90                      | 33.39                            | 28.50                                        |
| 14                                  | Maharashtra                         | 176.97                              | 598.77                                  | 775.74                     | 595.02                           | 180.73                                       |
| 15                                  | North East-I                        | 49.96                               | 16.63                                   | 66.59                      | 23.29                            | 43.30                                        |
| 16                                  | North East-II                       | 227.41                              | 8.67                                    | 236.08                     | 23.49                            | 212.59                                       |
| 17                                  | Odisha                              | 32.97                               | 65.55                                   | 98.52                      | 73.90                            | 24.62                                        |
| 18                                  | Punjab                              | 21.87                               | 184.70                                  | 206.57                     | 188.42                           | 18.15                                        |
| 19                                  | Rajasthan                           | 21.76                               | 222.84                                  | 244.60                     | 226.80                           | 17.80                                        |
| 20                                  | Tamil-Nadu                          | 33.96                               | 329.54                                  | 363.50                     | 332.74                           | 30.76                                        |
| 21                                  | UttaPradesh (East)                  | 286.50                              | 101.12                                  | 387.62                     | 124.15                           | 263.47                                       |
| 22                                  | Uttar Pradesh (West)                | 98.24                               | 130.46                                  | 228.70                     | 133.35                           | 95.35                                        |
| 23                                  | Uttarakhand                         | 16.69                               | 42.32                                   | 59.01                      | 44.81                            | 14.20                                        |
| 24                                  | West Bengal                         | 85.94                               | 83.67                                   | 169.61                     | 86.09                            | 83.52                                        |
| 25                                  | Kolkatta                            | 159.21                              | 245.15                                  | 404.36                     | 250.61                           | 153.76                                       |
| 26                                  | Chennai                             | 16.74                               | 279.35                                  | 296.09                     | 282.01                           | 14.08                                        |
| Total                               | Total                               | 2003.77                             | 4796.55                                 | 6800.32                    | 4939.13                          | 1861.19                                      |

BSNL: Circle wise landline amount outstanding and recovered (2015-16)

## Annexure-IV

| Details in respect of F.Y 2015-16   | Details in respect of F.Y 2015-16   | Details in respect of F.Y 2015-16   | (Amount in Crores of Rs)                | (Amount in Crores of Rs)   | (Amount in Crores of Rs)         | (Amount in Crores of Rs)                     |
|-------------------------------------|-------------------------------------|-------------------------------------|-----------------------------------------|----------------------------|----------------------------------|----------------------------------------------|
| S.no                                | Circle                              | Opening balance of Outstanding      | Amount billed for (ABF) during the year | Gross Outstanding          | Amount recovered during the year | Gross Closing (at the end of Financial Year) |
| 1                                   | Aandaman& Nicobar                   | 3.85                                | 2.72                                    | 6.57                       | 4.74                             | 1.83                                         |
| 2                                   | Andhara Pradesh                     | 88.74                               | 397.12                                  | 485.86                     | 459.08                           | 26.78                                        |
| 3                                   | Assam                               | 52.07                               | 35.18                                   | 87.25                      | 46.51                            | 40.74                                        |
| 4                                   | Bihar                               | 240.75                              | 35.87                                   | 276.62                     | 68.88                            | 207.74                                       |
| 5                                   | Jharkhand                           | 80.07                               | 30.25                                   | 110.32                     | 43.82                            | 66.5                                         |
| 6                                   | Gujarat                             | 35.02                               | 467.85                                  | 502.87                     | 466.71                           | 36.16                                        |
| 7                                   | Haryana                             | 16.07                               | 116.31                                  | 132.38                     | 119.55                           | 12.83                                        |
| 8                                   | Himachal Pradesh                    | 6.64                                | 43.07                                   | 49.71                      | 44.34                            | 5.37                                         |
| 9                                   | Jammu and Kashmir                   | 52.8                                | 41.32                                   | 94.12                      | 46.05                            | 48.07                                        |
| 10                                  | Karnataka                           | 24.39                               | 475.6                                   | 499.99                     | 479.15                           | 20.84                                        |
| 11                                  | Kerala                              | 33.37                               | 545.71                                  | 579.08                     | 547.57                           | 31.51                                        |
| 12                                  | Madhya Pradesh                      | 46.59                               | 175.23                                  | 221.82                     | 181.92                           | 39.9                                         |
| 13                                  | Chhattisgarh                        | 28.5                                | 34.16                                   | 62.66                      | 35.27                            | 27.39                                        |
| 14                                  | Maharashtra                         | 180.73                              | 582.5                                   | 763.23                     | 626.85                           | 136.38                                       |
| 15                                  | North East-I                        | 43.3                                | 15.43                                   | 58.73                      | 25.63                            | 33.1                                         |
| 16                                  | North East-II                       | 212.59                              | 8.39                                    | 220.98                     | 114.3                            | 106.68                                       |
| 17                                  | Odisha                              | 24.62                               | 61.26                                   | 85.88                      | 65.98                            | 19.9                                         |
| 18                                  | Punjab                              | 18.15                               | 170.68                                  | 188.83                     | 175.38                           | 13.45                                        |
| 19                                  | Rajasthan                           | 17.8                                | 214.6                                   | 232.4                      | 218.51                           | 13.89                                        |
| 20                                  | Tamil-Nadu                          | 30.76                               | 305.35                                  | 336.11                     | 314.1                            | 22.01                                        |
| 21                                  | UttaPradesh (East)                  | 263.47                              | 87.94                                   | 351.41                     | 147.25                           | 204.16                                       |
| 22                                  | Uttar Pradesh (West)                | 95.35                               | 113.81                                  | 209.16                     | 129.68                           | 79.48                                        |
| 23                                  | Uttarakhand                         | 14.2                                | 40.2                                    | 54.4                       | 43.02                            | 11.38                                        |
| 24                                  | West Bengal                         | 83.52                               | 71.27                                   | 154.79                     | 81.47                            | 73.32                                        |
| 25                                  | Kolkatta                            | 153.76                              | 233.31                                  | 387.07                     | 284.14                           | 102.93                                       |
| 26                                  | Chennai                             | 14.08                               | 261.25                                  | 275.33                     | 263.79                           | 11.54                                        |
| Total                               | Total                               | 1861.19                             | 4566.38                                 | 6427.57                    | 5033.69                          | 1393.88                                      |

BSNL: Circle wise landline amount outstanding and recovered (2016-17)

| Details in respect of F.Y 2016-17   | Details in respect of F.Y 2016-17   | Details in respect of F.Y 2016-17   | (Amount in Crores of Rs)                | (Amount in Crores of Rs)   | (Amount in Crores of Rs)         | (Amount in Crores of Rs)                     |
|-------------------------------------|-------------------------------------|-------------------------------------|-----------------------------------------|----------------------------|----------------------------------|----------------------------------------------|
| S.no                                | Circle                              | Opening balance of Outstanding      | Amount billed for (ABF) during the year | Gross Outstanding          | Amount recovered during the year | Gross Closing (at the end of Financial Year) |
| 1                                   | Aandaman& Nicobar                   | 1.83                                | 3.43                                    | 5.26                       | 4.02                             | 1.24                                         |
| 2                                   | Andhara Pradesh                     | 26.78                               | 357.22                                  | 384                        | 363.72                           | 20.28                                        |
| 3                                   | Assam                               | 40.74                               | 32.09                                   | 72.83                      | 40.57                            | 32.26                                        |
| 4                                   | Bihar                               | 207.74                              | 30.94                                   | 238.68                     | 59.56                            | 179.12                                       |
| 5                                   | Jharkhand                           | 66.5                                | 25.23                                   | 91.73                      | 38.37                            | 53.36                                        |
| 6                                   | Gujarat                             | 36.16                               | 420.06                                  | 456.22                     | 433.82                           | 22.4                                         |
| 7                                   | Haryana                             | 12.83                               | 83.76                                   | 96.59                      | 87.21                            | 9.38                                         |
| 8                                   | Himachal Pradesh                    | 5.37                                | 38.28                                   | 43.65                      | 39.71                            | 3.94                                         |
| 9                                   | Jammu and Kashmir                   | 48.07                               | 35.95                                   | 84.02                      | 50.81                            | 33.21                                        |
| 10                                  | Karnataka                           | 20.84                               | 403.69                                  | 424.53                     | 404.63                           | 19.9                                         |
| 11                                  | Kerala                              | 31.51                               | 499.03                                  | 530.54                     | 501.14                           | 29.4                                         |
| 12                                  | Madhya Pradesh                      | 39.9                                | 149.74                                  | 189.64                     | 163.94                           | 25.7                                         |
| 13                                  | Chhattisgarh                        | 27.39                               | 28.53                                   | 55.92                      | 32.91                            | 23.01                                        |
| 14                                  | Maharashtra                         | 136.38                              | 511.67                                  | 648.05                     | 540.26                           | 107.79                                       |
| 15                                  | North East-I                        | 33.1                                | 13.63                                   | 46.73                      | 17.59                            | 29.14                                        |
| 16                                  | North East-II                       | 106.68                              | 5.59                                    | 112.27                     | 12.05                            | 100.22                                       |
| 17                                  | Odisha                              | 19.9                                | 54.33                                   | 74.23                      | 60.63                            | 13.6                                         |
| 18                                  | Punjab                              | 13.45                               | 146.45                                  | 159.9                      | 150.53                           | 9.37                                         |
| 19                                  | Rajasthan                           | 13.89                               | 196.19                                  | 210.08                     | 201.35                           | 8.73                                         |
| 20                                  | Tamil-Nadu                          | 22.01                               | 286.19                                  | 308.2                      | 288.8                            | 19.4                                         |
| 21                                  | UttaPradesh (East)                  | 204.16                              | 77.76                                   | 281.92                     | 99.58                            | 182.34                                       |
| 22                                  | Uttar Pradesh (West)                | 79.48                               | 73.45                                   | 152.93                     | 87.89                            | 65.04                                        |
| 23                                  | Uttarakhand                         | 11.38                               | 34.29                                   | 45.67                      | 36.04                            | 9.63                                         |
| 24                                  | West Bengal                         | 73.32                               | 59.34                                   | 132.66                     | 63.48                            | 69.18                                        |
| 25                                  | Kolkatta                            | 102.93                              | 212.76                                  | 315.69                     | 220.21                           | 95.48                                        |
| 26                                  | Chennai                             | 11.54                               | 231.13                                  | 242.67                     | 232.82                           | 9.85                                         |
| Total                               | Total                               | 1393.88                             | 4010.73                                 | 5404.61                    | 4231.64                          | 1172.97                                      |

BSNL: Circle wise landline amount outstanding and recovered during 2017-18 upto 31.10.2017

| Details in respect of F.Y 2017-18 (Upto 31.10.2017)   | Details in respect of F.Y 2017-18 (Upto 31.10.2017)   | Details in respect of F.Y 2017-18 (Upto 31.10.2017)   | (Amount in Crores of Rs)                | (Amount in Crores of Rs)   | (Amount in Crores of Rs)          | (Amount in Crores of Rs)                     |
|-------------------------------------------------------|-------------------------------------------------------|-------------------------------------------------------|-----------------------------------------|----------------------------|-----------------------------------|----------------------------------------------|
| S.n o                                                 | Circle                                                | Opening balance of Outstanding                        | Amount billed for (ABF) during the year | Gross Outstandin g         | Amount recovere d during the year | Gross Closing (at the end of Financial Year) |
| 1                                                     | Aandaman& Nicobar                                     | 1.24                                                  | 2.15                                    | 3.39                       | 2.15                              | 1.24                                         |
| 2                                                     | Andhara Pradesh                                       | 20.28                                                 | 175.68                                  | 195.96                     | 173.1                             | 22.86                                        |
| 3                                                     | Assam                                                 | 32.26                                                 | 15.15                                   | 47.41                      | 15.92                             | 31.49                                        |
| 4                                                     | Bihar                                                 | 179.12                                                | 13.9                                    | 193.02                     | 30.18                             | 162.84                                       |
| 5                                                     | Jharkhand                                             | 53.36                                                 | 11.72                                   | 65.08                      | 13.12                             | 51.96                                        |
| 6                                                     | Gujarat                                               | 22.4                                                  | 204.61                                  | 227.01                     | 199.72                            | 27.29                                        |
| 7                                                     | Haryana                                               | 9.38                                                  | 37.33                                   | 46.71                      | 36.82                             | 9.89                                         |
| 8                                                     | Himachal Pradesh                                      | 3.94                                                  | 17.37                                   | 21.31                      | 18.08                             | 3.23                                         |
| 9                                                     | Jammu and Kashmir                                     | 33.21                                                 | 16.8                                    | 50.01                      | 17.01                             | 33                                           |
| 10                                                    | Karnataka                                             | 19.9                                                  | 197.69                                  | 217.59                     | 195.42                            | 22.17                                        |
| 11                                                    | Kerala                                                | 29.4                                                  | 257.15                                  | 286.55                     | 252.47                            | 34.08                                        |
| 12                                                    | Madhya Pradesh                                        | 25.7                                                  | 70.18                                   | 95.88                      | 67.94                             | 27.94                                        |
| 13                                                    | Chhattisgarh                                          | 23.01                                                 | 12.35                                   | 35.36                      | 12.28                             | 23.08                                        |
| 14                                                    | Maharashtra                                           | 107.79                                                | 239.27                                  | 347.06                     | 237.17                            | 109.89                                       |
| 15                                                    | North East-I                                          | 29.14                                                 | 6.52                                    | 35.66                      | 6.59                              | 29.07                                        |
| 16                                                    | North East-II                                         | 100.22                                                | 2.42                                    | 102.64                     | 5.22                              | 97.42                                        |
| 17                                                    | Odisha                                                | 13.6                                                  | 25.6                                    | 39.2                       | 24.78                             | 14.42                                        |
| 18                                                    | Punjab                                                | 9.37                                                  | 65.29                                   | 74.66                      | 64.93                             | 9.73                                         |
| 19                                                    | Rajasthan                                             | 8.73                                                  | 91.34                                   | 100.07                     | 89.85                             | 10.22                                        |
| 20                                                    | Tamil-Nadu                                            | 19.4                                                  | 140.06                                  | 159.46                     | 137.36                            | 22.1                                         |
| 21                                                    | UttaPradesh (East)                                    | 182.34                                                | 32.71                                   | 215.05                     | 35.04                             | 180.01                                       |
| 22                                                    | Uttar Pradesh (West)                                  | 65.04                                                 | 31.95                                   | 96.99                      | 31.73                             | 65.26                                        |
| 23                                                    | Uttarakhand                                           | 9.63                                                  | 15.45                                   | 25.08                      | 15.19                             | 9.89                                         |
| 24                                                    | West Bengal                                           | 69.18                                                 | 27.98                                   | 97.16                      | 28.77                             | 68.39                                        |
| 25                                                    | Kolkatta                                              | 95.48                                                 | 105.99                                  | 201.47                     | 107.26                            | 94.21                                        |
| 26                                                    | Chennai                                               | 9.85                                                  | 117.65                                  | 127.5                      | 115.74                            | 11.76                                        |
|                                                       | Total                                                 | 1172.97                                               | 1934.31                                 | 3107.28                    | 1933.84                           | 1173.44                                      |

## Annexure-V

BSNL: Circle wise & Year wise Mobile Postpaid Outstanding & Recovery Details

|                      | Opening balance of out-    | Amount Billed in   | Amount Billed in   | Amount Billed in   | Amount Billed in         | Amount realised in   | Amount realised in   | Amount realised in   | Amount realised in      | Closing                                   |
|----------------------|----------------------------|--------------------|--------------------|--------------------|--------------------------|----------------------|----------------------|----------------------|-------------------------|-------------------------------------------|
| CIRCLE               | standing as on 01-04- 2014 | 2014- 15           | 2015- 16           | 2016- 17           | 2017- 18 (Upto Oct.- 17) | 2014- 15             | 2015- 16             | 2016- 17             | 2017- 18 (Upto Oct- 17) | balance of outstand ing as on 31-10- 2017 |
| A                    | B                          | C                  | D                  | E                  | F                        | G                    | H                    | I                    | J                       |                                           |
| Andaman &Nicobar     | 1.91                       | 1.71               | 1.75               | 1.90               | 0.94                     | 1.78                 | 2.19                 | 2.20                 | 0.98                    | 1.06                                      |
| Assam                | 59.96                      | 133.44             | 133.13             | 128.80             | 59.35                    | 136.53               | 136.80               | 139.45               | 61.57                   | 40.33                                     |
| Bihar                | 37.13                      | 25.94              | 25.51              | 27.24              | 13.41                    | 25.51                | 36.55                | 29.60                | 12.22                   | 25.35                                     |
| Jharkhand            | 15.38                      | 18.58              | 20.38              | 19.97              | 9.36                     | 18.93                | 24.99                | 20.96                | 9.04                    | 9.74                                      |
| Kolkata              | 20.07                      | 28.03              | 27.45              | 25.70              | 12.03                    | 30.25                | 29.02                | 26.93                | 12.00                   | 15.09                                     |
| North East -I        | 42.86                      | 35.18              | 33.73              | 32.95              | 16.21                    | 36.62                | 42.10                | 36.07                | 16.43                   | 29.70                                     |
| North East - II      | 81.46                      | 31.69              | 29.74              | 29.06              | 14.14                    | 31.63                | 46.26                | 37.90                | 15.21                   | 55.09                                     |
| Odisha               | 20.12                      | 51.41              | 51.87              | 50.54              | 20.29                    | 49.86                | 53.77                | 54.55                | 22.47                   | 13.58                                     |
| West Bengal          | 24.05                      | 25.10              | 24.77              | 22.52              | 11.11                    | 27.18                | 30.12                | 21.56                | 10.48                   | 18.21                                     |
| Chhatisgarh          | 5.61                       | 23.54              | 23.61              | 22.71              | 9.35                     | 23.17                | 23.70                | 22.73                | 9.88                    | 5.35                                      |
| Gujarat              | 7.53                       | 42.11              | 39.77              | 34.76              | 17.08                    | 44.72                | 40.28                | 36.59                | 17.34                   | 2.31                                      |
| Madhya Pradesh       | 10.22                      | 71.23              | 74.68              | 72.31              | 30.72                    | 72.11                | 72.47                | 74.69                | 32.42                   | 7.47                                      |
| Maharashtra          | 66.48                      | 148.91             | 163.44             | 146.50             | 58.03                    | 151.64               | 191.75               | 149.30               | 57.78                   | 32.88                                     |
| Haryana              | 2.11                       | 12.31              | 12.12              | 12.38              | 5.73                     | 12.56                | 12.20                | 12.78                | 5.65                    | 1.46                                      |
| Himachal Pradesh     | 3.65                       | 22.50              | 24.11              | 22.35              | 11.07                    | 23.64                | 24.75                | 22.50                | 10.94                   | 1.86                                      |
| Jammu & Kashmir      | 50.07                      | 135.39             | 139.17             | 160.85             | 77.55                    | 132.37               | 136.68               | 166.09               | 73.49                   | 54.40                                     |
| Punjab               | 6.81                       | 18.87              | 18.69              | 20.33              | 9.89                     | 19.15                | 24.21                | 20.27                | 9.68                    | 1.28                                      |
| Rajasthan            | 2.64                       | 59.02              | 58.09              | 57.16              | 26.39                    | 59.26                | 58.16                | 58.28                | 25.78                   | 1.81                                      |
| Uttar Pradesh (East) | 35.96                      | 71.79              | 73.83              | 75.82              | 37.55                    | 76.15                | 78.11                | 81.35                | 36.33                   | 23.02                                     |
| Uttar Pradesh (Eest) | 13.59                      | 23.61              | 23.82              | 24.22              | 12.03                    | 23.26                | 23.45                | 29.81                | 11.89                   | 8.84                                      |
| Uttarakhand          | 4.30                       | 13.46              | 13.35              | 12.86              | 6.63                     | 13.94                | 14.09                | 13.53                | 6.46                    | 2.58                                      |
| Andhra Pradesh       | 25.75                      | 91.84              | 97.27              | 98.84              | 52.88                    | 92.90                | 115.69               | 99.39                | 52.17                   | 6.44                                      |
| Chennai              | 5.30                       | 67.04              | 63.52              | 62.28              | 31.31                    | 67.38                | 65.80                | 62.59                | 30.98                   | 2.70                                      |
| Karnataka            | 16.03                      | 110.03             | 112.41             | 115.74             | 57.78                    | 114.97               | 116.73               | 115.82               | 55.97                   | 8.48                                      |
| Kerala               | 3.78                       | 124.46             | 120.01             | 121.22             | 61.19                    | 125.08               | 119.93               | 121.55               | 60.82                   | 3.28                                      |
| Tamil Nadu           | 3.88                       | 130.04             | 128.27             | 130.52             | 62.43                    | 129.96               | 128.13               | 130.17               | 61.99                   | 4.88                                      |
| Grand total          | 566.66                     | 1517.22            | 1534.49            | 1529.53            | 724.45                   | 1540.53              | 1647.95              | 1586.68              | 719.98                  | 377.21                                    |

* Recovery includes payment, cancellation, write-off and adjustment.

## Annexure-VI

(Rs. In crores)

| Details of amount outstanding and receovered for mobile and landline during last three years and current year   | Details of amount outstanding and receovered for mobile and landline during last three years and current year   | Details of amount outstanding and receovered for mobile and landline during last three years and current year   | Details of amount outstanding and receovered for mobile and landline during last three years and current year   | Details of amount outstanding and receovered for mobile and landline during last three years and current year   | Details of amount outstanding and receovered for mobile and landline during last three years and current year   | Details of amount outstanding and receovered for mobile and landline during last three years and current year   | Details of amount outstanding and receovered for mobile and landline during last three years and current year   | Details of amount outstanding and receovered for mobile and landline during last three years and current year   | Details of amount outstanding and receovered for mobile and landline during last three years and current year   | Details of amount outstanding and receovered for mobile and landline during last three years and current year   | Details of amount outstanding and receovered for mobile and landline during last three years and current year   | Details of amount outstanding and receovered for mobile and landline during last three years and current year   | Details of amount outstanding and receovered for mobile and landline during last three years and current year   | Details of amount outstanding and receovered for mobile and landline during last three years and current year   | Details of amount outstanding and receovered for mobile and landline during last three years and current year   | Details of amount outstanding and receovered for mobile and landline during last three years and current year   |
|-----------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------|
| Perticulars                                                                                                     | 2014-15                                                                                                         | 2014-15                                                                                                         | 2014-15                                                                                                         | 2015-16                                                                                                         | 2015-16                                                                                                         | 2015-16                                                                                                         | 2015-16                                                                                                         | 2016-17                                                                                                         | 2016-17                                                                                                         | 2016-17                                                                                                         | 2016-17                                                                                                         | 2017-18 (up to Oct'17)                                                                                          | 2017-18 (up to Oct'17)                                                                                          | 2017-18 (up to Oct'17)                                                                                          | 2017-18 (up to Oct'17)                                                                                          | 2017-18 (up to Oct'17)                                                                                          |
| Perticulars                                                                                                     | Mumbai                                                                                                          | Mumbai                                                                                                          | Delhi                                                                                                           | Delhi                                                                                                           | Mumbai                                                                                                          | Mumbai                                                                                                          | Delhi                                                                                                           | Delhi                                                                                                           | Mumbai                                                                                                          | Mumbai                                                                                                          | Delhi                                                                                                           | Delhi                                                                                                           | Mumbai                                                                                                          | Mumbai                                                                                                          | Delhi                                                                                                           | Delhi                                                                                                           |
| Perticulars                                                                                                     | Landline                                                                                                        | Mobile                                                                                                          | Landline                                                                                                        | Mobile                                                                                                          | Landline                                                                                                        | Mobile                                                                                                          | Landline                                                                                                        | Mobile                                                                                                          | Landline                                                                                                        | Mobile                                                                                                          | Landline                                                                                                        | Mobile                                                                                                          | Landline                                                                                                        | Mobile                                                                                                          | Landline                                                                                                        | Mobile                                                                                                          |
| Opening Balance as on 01/04                                                                                     | 231.46                                                                                                          | 58.39                                                                                                           | 467.75                                                                                                          | 207.54                                                                                                          | 232.23                                                                                                          | 56.06                                                                                                           | 469.44                                                                                                          | 209.31                                                                                                          | 209.64                                                                                                          | 51.63                                                                                                           | 471.14                                                                                                          | 192.7                                                                                                           | 194.56                                                                                                          | 47.31                                                                                                           | 478.65                                                                                                          | 176.09                                                                                                          |
| ABF during the year                                                                                             | 1283.84                                                                                                         | 45.42                                                                                                           | 760.35                                                                                                          | 49.62                                                                                                           | 1248.77                                                                                                         | 43.94                                                                                                           | 748.83                                                                                                          | 48.88                                                                                                           | 1145.75                                                                                                         | 39.6                                                                                                            | 678.16                                                                                                          | 42.87                                                                                                           | 588.22                                                                                                          | 17.86                                                                                                           | 340.72                                                                                                          | 19.85                                                                                                           |
| Recovered during the year*                                                                                      | 1283.07                                                                                                         | 47.75                                                                                                           | 758.66                                                                                                          | 47.87                                                                                                           | 1271.36                                                                                                         | 48.37                                                                                                           | 747.13                                                                                                          | 65.49                                                                                                           | 1160.83                                                                                                         | 43.92                                                                                                           | 670.65                                                                                                          | 59.48                                                                                                           | 583.84                                                                                                          | 16.82                                                                                                           | 322.93                                                                                                          | 18.92                                                                                                           |
| Closing Balance as on 31/03                                                                                     | 232.23                                                                                                          | 56.06                                                                                                           | 469.44 209.29                                                                                                   |                                                                                                                 | 209.64                                                                                                          | 51.63                                                                                                           | 471.14                                                                                                          | 192.7                                                                                                           | 194.56                                                                                                          | 47.31                                                                                                           | 478.65                                                                                                          | 176.09                                                                                                          | 198.94                                                                                                          | 48.35                                                                                                           | 496.44                                                                                                          | 177.02                                                                                                          |

| State/Circle wise details of amount outstanding in respect of Landline connections, on Government offices and the public representatives (including State, Central and Defence) as on 31/10/2017 (Amount in Rs. Crores)   | State/Circle wise details of amount outstanding in respect of Landline connections, on Government offices and the public representatives (including State, Central and Defence) as on 31/10/2017 (Amount in Rs. Crores)   |
|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| Circle                                                                                                                                                                                                                    | Amount Outstanding (as on 31-10-2017)                                                                                                                                                                                     |
| Andaman & Nicobar                                                                                                                                                                                                         | 0.32                                                                                                                                                                                                                      |
| Andhra Pradesh                                                                                                                                                                                                            | 1.91                                                                                                                                                                                                                      |
| Assam                                                                                                                                                                                                                     | 3.03                                                                                                                                                                                                                      |
| Bihar                                                                                                                                                                                                                     | 3.60                                                                                                                                                                                                                      |
| Jharkhand                                                                                                                                                                                                                 | 4.06                                                                                                                                                                                                                      |
| Gujarat                                                                                                                                                                                                                   | 2.35                                                                                                                                                                                                                      |
| Haryana                                                                                                                                                                                                                   | 1.26                                                                                                                                                                                                                      |
| Himachal Pradesh                                                                                                                                                                                                          | 0.32                                                                                                                                                                                                                      |
| Jammu and Kashmir                                                                                                                                                                                                         | 2.62                                                                                                                                                                                                                      |
| Karnataka                                                                                                                                                                                                                 | 1.06                                                                                                                                                                                                                      |
| Kerala                                                                                                                                                                                                                    | 0.32                                                                                                                                                                                                                      |
| Madhya Pradesh                                                                                                                                                                                                            | 3.22                                                                                                                                                                                                                      |
| Chhattisgarh                                                                                                                                                                                                              | 1.54                                                                                                                                                                                                                      |
| Maharashtra                                                                                                                                                                                                               | 4.87                                                                                                                                                                                                                      |
| North East-I                                                                                                                                                                                                              | 2.26                                                                                                                                                                                                                      |
| North East -II                                                                                                                                                                                                            | 13.94                                                                                                                                                                                                                     |
| Odisha                                                                                                                                                                                                                    | 1.13                                                                                                                                                                                                                      |
| Punjab                                                                                                                                                                                                                    | 0.37                                                                                                                                                                                                                      |
| Rajasthan                                                                                                                                                                                                                 | 2.23                                                                                                                                                                                                                      |
| Tamil Nadu                                                                                                                                                                                                                | 1.01                                                                                                                                                                                                                      |
| Uttar Pradesh (East)                                                                                                                                                                                                      | 8.35                                                                                                                                                                                                                      |
| Uttar Pradesh (West)                                                                                                                                                                                                      | 2.90                                                                                                                                                                                                                      |
| Uttarakhand                                                                                                                                                                                                               | 1.25                                                                                                                                                                                                                      |
| West Bengal                                                                                                                                                                                                               | 2.93                                                                                                                                                                                                                      |
| Kolkata                                                                                                                                                                                                                   | 0.55                                                                                                                                                                                                                      |
| Chennai                                                                                                                                                                                                                   | 0.20                                                                                                                                                                                                                      |
| TOTAL                                                                                                                                                                                                                     | 67.60                                                                                                                                                                                                                     |

| State/Circle wise details of amount outstanding in respect of Mobile connections, on Government offices and the public representatives (including State, Central and Defence) as on 31/10/2017 (Amount in Crores Rs.)   | State/Circle wise details of amount outstanding in respect of Mobile connections, on Government offices and the public representatives (including State, Central and Defence) as on 31/10/2017 (Amount in Crores Rs.)   |
|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| Circle                                                                                                                                                                                                                  | Total                                                                                                                                                                                                                   |
| ANDAMAN & NICOBAR                                                                                                                                                                                                       | 0.07                                                                                                                                                                                                                    |
| ASSAM                                                                                                                                                                                                                   | 0.14                                                                                                                                                                                                                    |
| BIHAR                                                                                                                                                                                                                   | 0.40                                                                                                                                                                                                                    |
| JHARKHAND                                                                                                                                                                                                               | 0.26                                                                                                                                                                                                                    |
| KOLKATA                                                                                                                                                                                                                 | 0.02                                                                                                                                                                                                                    |
| NORTH EAST - I                                                                                                                                                                                                          | 0.17                                                                                                                                                                                                                    |
| NORTH EAST - II                                                                                                                                                                                                         | 0.25                                                                                                                                                                                                                    |
| ODISHA                                                                                                                                                                                                                  | 0.07                                                                                                                                                                                                                    |
| WEST BENGAL                                                                                                                                                                                                             | 0.27                                                                                                                                                                                                                    |
| CHHATISGARH                                                                                                                                                                                                             | 0.00                                                                                                                                                                                                                    |
| GUJARAT                                                                                                                                                                                                                 | 0.04                                                                                                                                                                                                                    |
| MADHYA PRADESH                                                                                                                                                                                                          | 0.07                                                                                                                                                                                                                    |
| MAHARASHTRA                                                                                                                                                                                                             | 0.08                                                                                                                                                                                                                    |
| HARYANA                                                                                                                                                                                                                 | 0.08                                                                                                                                                                                                                    |
| HIMACHAL PRADESH                                                                                                                                                                                                        | 0.74                                                                                                                                                                                                                    |
| JAMMU AND KASHMIR                                                                                                                                                                                                       | 0.06                                                                                                                                                                                                                    |
| PUNJAB                                                                                                                                                                                                                  | 0.00                                                                                                                                                                                                                    |
| RAJASTHAN                                                                                                                                                                                                               | 0.00                                                                                                                                                                                                                    |
| UTTAR PRADESH (EAST)                                                                                                                                                                                                    | 0.71                                                                                                                                                                                                                    |
| UTTAR PRADESH (WEST)                                                                                                                                                                                                    | 0.05                                                                                                                                                                                                                    |
| UTTARKHAND                                                                                                                                                                                                              | 0.21                                                                                                                                                                                                                    |
| ANDHRA PRADESH                                                                                                                                                                                                          | 1.12                                                                                                                                                                                                                    |
| CHENNAI                                                                                                                                                                                                                 | 0.03                                                                                                                                                                                                                    |
| KARNATAKA                                                                                                                                                                                                               | 0.77                                                                                                                                                                                                                    |
| KERALA                                                                                                                                                                                                                  | 0.04                                                                                                                                                                                                                    |
| TAMILNADU                                                                                                                                                                                                               | 0.00                                                                                                                                                                                                                    |
| GRAND TOTAL                                                                                                                                                                                                             | 5.67                                                                                                                                                                                                                    |

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