Lok Sabha Question No. 2633 (UNSTARRED), answered on 2018-01-03
Subject: Passport Seva Kendras
Ministry: EXTERNAL AFFAIRS
Asked by: BHEEMRAO BASWANTHRAO PATIL

## GOVERNMENT OF INDIA MINISTRY OF EXTERNAL AFFAIRS

## LOK SABHA UNSTARRED QUESTION NO.2633

TO BE ANSWERED ON 03.01.2018

## PASSPORT SEVA KENDRAS

## 2633.     SHRI BHEEMRAO B. PATIL:

Will the Minister of EXTERNAL AFFAIRS be pleased to state:

- (a) the total number of Passport Seva Kendras (PSKs)/Passport Offices working in the country at present, State-wise;
- (b) whether the Government has prepared a plan to open at least one passport centre within a radius of 50 km. and if so, the details thereof;
- (c) whether the Government has announced the launch of 149 new Post Office   Passport   Seva   Kendras   (POPSKs)   in   the   second   phase recently;
- (d) if so, the details thereof and the time by which they are likely to be set up, State/UT-wise; and
- (e) the steps taken/being taken by the Government to provide quality service to the people in these PSKs?

## ANSWER

THE MINISTER OF STATE IN THE MINISTRY OF EXTERNAL AFFAIRS [GEN. (DR) V. K. SINGH (RETD)]

- (a) There   are   37   Passport   Offices   ( Annexure-I ),   92   Passport   Seva Kendras (PSK) ( Annexure-II ) and 59 Post Office Passport Seva Kendras (POPSK) ( Annexure-III ) functioning in the country as on 28 December, 2017.
- (b) There will be 93 PSK and 236 POPSK functioning in the country after the operationalisation of all the POPSK announced in Phases I and II and the PSK at Siliguri (West Bengal) following which there will be 329 Passport Seva Kendras in the country. The Ministry of External Affairs and the Department of Posts (DOP) have decided to utilize the Head Post Offices (HPO) in the various States as Post Office Passport Seva Kendra (POPSK) for delivering passport related services to the citizens of the country. The Government intends to open POPSK in the HPO in the country in such a manner that there is a Passport Office available within a radius of 50 km.
- (c) & (d) Yes. The Government has announced the opening of 150 Post Office Passport Seva Kendras (POPSK) in Phase-II. The list is at AnnexureIV .   The   Ministry   intends   to   complete   the   requisite   formalities   like preparation of sites, procurement of IT and non-IT equipment for setting up of these POPSK at the earliest.
- (e) In   recent   years,   the   Ministry   has   made   many   quantitative   and qualitative   improvements   in   the   delivery   of   passport   services   in   the country. With the implementation of the Passport Seva Project, the Ministry

has been providing quality service to the people from the Passport Seva Kendras (PSK) and Post Office Passport Seva Kendras (POPSK) established with good amenities across the country in Public Private Partnership (PPP) mode. Under this system, the applicants are required to apply for their passports online, upload relevant documents, make the payment online through debit/credit card or State Bank of India (SBI) net banking/ SBI Challan, schedule an appointment and then visit the designated Passport Seva Kendra (PSK). A user friendly portal has been made available. When an applicant visits the PSK/ POPSK, an Electronic Queue Management System (EQMS) working on the principle of First-in First-out is available at all PSKs to monitor the flow of applicants. The applicants can track the status   of   their   applications   themselves   through   portal   and   also   SMS services. In the current system of passport issuance, there is no manual intervention at any stage, and the complete process is digitally flown with re-engineered process through a single visit clearance.

*****

## LIST OF PASSPORT OFFICES

| S. No.   | State/UT         | Location of Passport Office                        |
|----------|------------------|----------------------------------------------------|
| 1.       | Andhra Pradesh   | Visakhapatnam Vijayawada                           |
| 2.       | Assam*           | Guwahati*                                          |
| 3.       | Bihar            | Patna                                              |
| 4.       | Chandigarh UT**  | Chandigarh                                         |
| 5.       | Chhattisgarh     | Raipur                                             |
| 6.       | Delhi NCT***     | Delhi                                              |
| 7.       | Goa              | Panaji                                             |
| 8.       | Gujarat          | Ahmedabad, Surat.                                  |
| 9.       | Haryana          | --                                                 |
| 10.      | Himachal Pradesh | Shimla                                             |
| 11.      | Jammu &Kashmir   | Jammu, Srinagar                                    |
| 12.      | Jharkhand        | Ranchi                                             |
| 13.      | Karnataka        | Bangalore                                          |
| 14.      | Kerala           | Thiruvananthapuram, Cochin, Kozhikode, Malappuram. |
| 15.      | Madhya Pradesh   | Bhopal                                             |
| 16.      | Maharashtra      | Mumbai, Pune, Nagpur.                              |
| 17.      | Odisha           | Bhubaneswar                                        |
| 18.      | Punjab           | Amritsar, Jalandhar.                               |
| 19.      | Rajasthan        | Jaipur                                             |
| 20.      | Tamil Nadu       | Chennai, Trichy, Madurai, Coimbatore.              |
| 21.      | Telangana        | Hyderabad                                          |
| 22.      | Uttar Pradesh    | Lucknow, Bareilly, Ghaziabad.                      |
| 23.      | Uttarakhand      | Dehradun                                           |
| 24.      | West Bengal@     | Kolkata                                            |
| TOTAL    |                  | 37                                                 |

*  RPO Guwahati covers  Arunachal Pradesh, Manipur, Mizoram, Meghalaya & Nagaland.
- **RPO Chandigarh covers parts of Punjab and Haryana
- ***RPO Delhi covers parts of Haryana

@RPO Kolkata covers Sikkim and Tripura.

*****

## ANNEXURE-I

## ANNEXURE-II

## STATE-WISE LIST OF PASSPORT SEVA KENDRAS (PSKs)

| S. No.   | State/UT          |   No. of PSKs | Location of PSKs                                                                                                                                         |
|----------|-------------------|---------------|----------------------------------------------------------------------------------------------------------------------------------------------------------|
| 1.       | Andhra Pradesh    |             4 | Vijayawada, Tirupati, Visakhapatnam, Bhimavaram                                                                                                          |
| 2.       | Arunachal Pradesh |             1 | Itanagar                                                                                                                                                 |
| 3.       | Assam*            |             1 | Guwahati                                                                                                                                                 |
| 4.       | Bihar             |             2 | Patna, Darbhanga                                                                                                                                         |
| 5.       | Chandigarh UT**   |             1 | Chandigarh                                                                                                                                               |
| 6.       | Chhattisgarh      |             1 | Raipur                                                                                                                                                   |
| 7.       | Delhi NCT***      |             3 | Herald House, Shalimar Place, Bhikaji Cama Place                                                                                                         |
| 8.       | Goa               |             1 | Panaji                                                                                                                                                   |
| 9.       | Gujarat           |             5 | Ahmedabad I& II, Vadodara, Rajkot, Surat.                                                                                                                |
| 10.      | Haryana           |             2 | Ambala, Gurgaon.                                                                                                                                         |
| 11.      | Himachal Pradesh  |             1 | Shimla                                                                                                                                                   |
| 12.      | Jammu &Kashmir    |             2 | Jammu, Srinagar                                                                                                                                          |
| 13.      | Jharkhand         |             1 | Ranchi                                                                                                                                                   |
| 14.      | Karnataka         |             5 | Bangalore I &II, Hubli, Mangalore, Kalaburagi.                                                                                                           |
| 15.      | Kerala            |            13 | Thiruvananthapuram,Thiruvananthapuram (Rural), Kollam, Cochin, Ernakulam Rural, Alapuzha, Kottayam, Malappuram, Thrissur, Kozhikode I& II, Kannur I &II. |
| 16.      | Madhya Pradesh    |             2 | Bhopal, Indore                                                                                                                                           |
| 17.      | Maharashtra       |             8 | Mumbai I, II &III, Pune, Nagpur, Thane, Nashik, Solapur.                                                                                                 |
| 18.      | Manipur           |             1 | Imphal                                                                                                                                                   |
| 19.      | Meghalaya         |             1 | Shillong                                                                                                                                                 |
| 20.      | Mizoram           |             1 | Aizawl                                                                                                                                                   |
| 21.      | Nagaland          |             1 | Dimapur                                                                                                                                                  |
| 22.      | Odisha            |             1 | Bhubaneswar                                                                                                                                              |
| 23.      | Puducherry        |             1 | Puducherry                                                                                                                                               |
| 24.      | Punjab            |             5 | Amritsar, Ludhiana, Jalandhar I &II, Hoshiarpur.                                                                                                         |
| 25.      | Rajasthan         |             4 | Jaipur, Jodhpur, Sikar, Udaipur                                                                                                                          |
| 26.      | Sikkim            |             1 | Gangtok                                                                                                                                                  |
| 27.      | Tamil Nadu        |             8 | Chennai I, II &III, Trichy, Thanjavur, Madurai,Tirunelveli, Coimbatore,                                                                                  |
| 28.      | Telangana         |             5 | Hyderabad I, II &III, Nizamabad, Karimnagar                                                                                                              |
| 29.      | Tripura           |             1 | Agartala                                                                                                                                                 |
| 30.      | Uttar Pradesh     |             6 | Lucknow, Varanasi, Kanpur, Gorakhpur, Bareilly, Ghaziabad.                                                                                               |
| 31.      | Uttarakhand       |             1 | Dehradun                                                                                                                                                 |
| 32.      | West Bengal       |             2 | Kolkata, Berhampore.                                                                                                                                     |
|          | TOTAL             |            92 |                                                                                                                                                          |

*  RPO Guwahati covers  five other North-Eastern States also at present.
- **RPO Chandigarh covers parts of Punjab and Haryana.
- ***RPO Delhi covers parts of Haryana.

@RPO Kolkata covers Sikkim and Tripura.

*****

Annexure-III

| S.No.   | State/UT                      | Locations          | Passport Office    |
|---------|-------------------------------|--------------------|--------------------|
| 1       | Andhra Pradesh                | Kadappa            | Vishakhapatnam     |
| 2       | Andhra Pradesh                | Kurnool            | Vishakhapatnam     |
| 3       | Andhra Pradesh                | Nellore            | Vishakhapatnam     |
| 4       | Assam                         | Silchar            | Guwahati           |
| 5       | Bihar                         | Muzaffarpur        | Patna              |
| 6       | Bihar                         | Purnea             | Patna              |
| 7       | Bihar                         | Bhagalpur          | Patna              |
| 8       | Bihar                         | Siwan              | Patna              |
| 9       | Bihar                         | Bettiah            | Patna              |
| 10      | Chattisgarh                   | Surguja            | Raipur             |
| 11      | Dadar &Nagar Haveli           | Silvasa            | Mumbai             |
| 12      | Daman                         | Daman              | Mumbai             |
| 13      | Gujarat                       | Dahod              | Ahmedabad          |
| 14      | Gujarat                       | Palanpur           | Ahmedabad          |
| 15      | Gujarat                       | Bhuj               | Ahmedabad          |
| 16      | Haryana                       | Karnal             | Chandigarh         |
| 17      | Haryana                       | Hisar              | Chandigarh         |
| 18      | Haryana                       | Faridabad          | Delhi              |
| 19      | Himachal Pradesh              | Palampur           | Shimla             |
| 20      | Himachal Pradesh              | Hamirpur           | Shimla             |
| 21      | Jammu &Kashmir                | Udhampur           | Jammu              |
| 22      | Jammu &Kashmir                | Leh                | Srinagar           |
| 23 24   | Jharkhand Jharkhand           | Jamshedpur Deoghar | Ranchi Ranchi      |
| 25      | Karnataka                     |                    | Bangalore          |
|         |                               | Mysuru             |                    |
| 26      | Kerala                        | Pathanamthitta     | Trivandrum         |
| 27      | Kerala                        | Kasargod           | Kozhikode          |
| 28      | Lakshadweep                   | Kavaratti          | Cochin             |
| 29 30   | Madhya Pradesh Madhya Pradesh | Vidisha            | Bhopal             |
|         |                               | Satna              | Bhopal             |
| 31      | Madhya Pradesh                | Jabalpur           | Bhopal             |
| 32 33   | Madhya Pradesh Maharastra     | Gwalior Kolhapur   | Bhopal Pune        |
| 34      |                               |                    | Mumbai             |
|         | Maharastra                    | Aurangabad         |                    |
| 35      | Maharastra                    | Pimpri Chinchwad   | Pune               |
| 36      | Odisha                        | Rourkela           | Bhubaneshwar       |
| 37      | Odisha                        | Sambalpur          | Bhubaneshwar       |
| 38      | Odisha                        | Koraput            | Bhubaneshwar       |
| 39      | Punjab                        | Bathinda           | Chandigarh         |
| 40      | Punjab                        | Patiala            | Chandigarh         |
| 41      | Rajasthan                     | Kota               | Jaipur             |
| 42      | Rajasthan                     | Bikaner            | Jaipur             |
| 43      | Rajasthan                     | Jhunjhunu          | Jaipur             |
| 44      | Rajasthan                     | Jaisalmer          | Jaipur             |
| 45      | Rajasthan                     | Jhalawar           | Jaipur             |
| 46 47   | Tamil Nadu Tamil Nadu         | Salem Vellore      | Coimbatore Chennai |
| 48      | Telangana                     |                    | Hyderabad          |
|         |                               | Mehbubnagar        |                    |

|   49 | Telangana     | Warangal/ Hanamkonda   | Hyderabad   |
|------|---------------|------------------------|-------------|
|   50 | Uttar Pradesh | Jhansi                 | Lucknow     |
|   51 | Uttar Pradesh | Pilibhit               | Bareilly    |
|   52 | Uttar Pradesh | Ghazipur               | Lucknow     |
|   53 | Uttar Pradesh | Ayodhya/ Faizabad      | Lucknow     |
|   54 | Uttar Pradesh | Allahabad              | Lucknow     |
|   55 | Uttar Pradesh | Deoria                 | Lucknow     |
|   56 | West Bengal   | Asansol                | Kolkata     |
|   57 | West Bengal   | Raiganj                | Kolkata     |
|   58 | West Bengal   | Beadon Street          | Kolkata     |
|   59 | West Bengal   | Krishnanagar           | Kolkata     |

*****

## STATE-WISE LIST OF POPSK - PHASE II

|   S. No. | State/UT          | Place                                                                                                     |   Total number of POPSK to be opened -Phase II |
|----------|-------------------|-----------------------------------------------------------------------------------------------------------|------------------------------------------------|
|        1 | Andhra Pradesh    | Anantpur, Chitoor, Guntur, Krishna, Ongole, Rajamundry, Srikakulam                                        |                                              7 |
|        2 | Arunachal Pradesh | Changlang, Tirap                                                                                          |                                              2 |
|        3 | Assam             | Dhubri, Dibrugarh, Goalpara, Karbi Anglong, Kokrajhar, Mangaldoi, North Lakhim Pur, Sonitpur, Tinsukia.   |                                              9 |
|        4 | Bihar             | Begusarai, Buxar, East Champaran, Gaya, Madhubani, Samastipur, Supaul, Munger, Navada.                    |                                              9 |
|        5 | Chattisgarh       | Durg, Rajnandgaon                                                                                         |                                              2 |
|        6 | Gujarat           | Anand, Bharuch, Bhavnagar, Jamnagar, Junagarh, Kheda, Navsari, Valsad.                                    |                                              8 |
|        7 | Haryana           | Bhiwani, Kaithal, Narnaul, Panipat, Rohtak, Sonipat, Yamunanagar.                                         |                                              7 |
|        8 | Himachal Pradesh  | Kangra, Mandi, Una.                                                                                       |                                              3 |
|        9 | J&K               | Anantnag, Baramula, Kathua.                                                                               |                                              3 |
|       10 | Jharkhand         | Bokaro, Hazaribagh, Medininagar.                                                                          |                                              3 |
|       11 | Karnataka         | Bellary, Bidar, Raichur, Shivamogga, Tumakuru, Udipi, Vijayapur.                                          |                                              7 |
|       12 | Kerala            | Chengannur, Idukki                                                                                        |                                              2 |
|       13 | Madhya Pradesh    | Balaghat, Chhindwara, Damoh, Dewas, Hoshangabad, Sehore, Sidhi, Ujjain, Betul, Shivni.                    |                                             10 |
|       14 | Maharashtra       | Ahmednagar, Jalna, Latur, Pandharpur, Sangli, Sindhudurg, Wardha, Navi Mumbai, Dombivali, Panvel, Nanded. |                                             11 |
|       15 | Meghalaya         | Baghmara, Tura                                                                                            |                                              2 |
|       16 | Odisha            | Balasore, Berhampur(Ganjam),                                                                              |                                              3 |

## ANNEXURE -IV

|    |               | Bhawanipatna (Kalahandi).                                                                                                                                                         |     |
|----|---------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-----|
| 17 | Punjab        | Moga,Sangrur, Tarn Taran, SBS Nagar (Nawan Shahar), Phagwara                                                                                                                      |   5 |
| 18 | Puducherry    | Karaikal                                                                                                                                                                          |   1 |
| 19 | Rajasthan     | Ajmer, Churu, Dungarpur, Hanumangarh, Karauli-Dhaulpur, Nagaur, Sriganganagar, Alwar, Chittorgarh, Banswara, Pali.                                                                |  11 |
| 20 | Tamilnadu     | Cuddalore, Dindigul, Namakkal, Perambalur, Pudukkottai, Ramanathapuram, Sivaganga, Tiruppur, Viluppuram, Virudhunagar, Kanyakumari(N).                                            |  11 |
| 21 | Telangana     | Adilabad, Medak, Khammam, Siddipet, Nalgonda.,                                                                                                                                    |   5 |
| 22 | Uttarakhand   | Pauri, Roorkee, Rudrapur.                                                                                                                                                         |   3 |
| 23 | Uttar Pradesh | Aligarh, Amethi, Azamgarh, Bahraich, Ballia, Balrampur, Barabanki, Basti, Gonda, Jaunpur, Kushinagar, Mau, Sitapur, Muradabad, Pratapgarh, Rae Bareli, Rampur, Saharanpur, Unnao. |  19 |
| 24 | West Bengal   | Bardhman, Barrackpore, Darjeeling, Malda.                                                                                                                                         |   4 |
| 25 | Delhi         | Krishna Nagar, Lodhi Road, Saket                                                                                                                                                  |   3 |
|    |               | Total                                                                                                                                                                             | 150 |

*****