Lok Sabha Question No. 4129 (UNSTARRED), answered on 2018-03-20
Subject: Pending Cases at Consumers Forums/ Courts
Ministry: CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION
Asked by: K. C. VENUGOPAL, BHAIRON PRASAD MISHRA, AJAY NISHAD

## Government of India

## Ministry of Consumer Affairs, Food and Public Distribution Department of Consumer Affairs

## LOK SABHA UNSTARRED QUESTION NO. 4129

TO BE ANSWERED ON 20.03.2018

## PENDING CASES AT CONSUMERS FORUMS/ COURTS

4129.  SHRI K.C. VENUGOPAL: SHRI BHAIRON PRASAD MISHRA: SHRI AJAY NISHAD:

## Will the Minister of CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION miHkksDrk ekeys] [kk| vkSj lkoZtfud forj.k ea=h be pleased to state:

- (a) whether steps were taken by the Government to encourage State Commissions/District Fora to make every effort to dispose of cases pending with them at various consumer forums and for time bound disposal of cases, if so, the details thereof;
- (b) the number of cases pending at various consumer forums at district/State/ National levels in the country;
- (c) the  measures  taken  by  the  Government  for  improvement  in  the  functioning  of  consumer forums at various places and speedy disposal of cases; and
- (d) whether  the  Government  has  conducted  any  assessment/study  with  regard  to  reasons  of increasing number of pending and receipt of new cases and rate of disposal of these cases, if so, the details thereof?

## ANSWER

## miHkksDrk ekeys] [kk| vkSj lkoZtfud forj.k jkT; ea=h ¼Jh lh- vkj- pkS/kjh½

## THE MINISTER OF STATE CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION

(SHRI C. R. CHAUDHARY)

- (a)  : To enable the Consumer For a to function effectively, the Central Government has been providing  financial assistance to the  state  Governments  for  strengthening  infrastructure  of Consumer  Fora  and  also  providing  computer  hardware,  software  and  technical  manpower  to computerize the functioning of the consumer fora.
- (b)  :      Details of pending cases at District, State and National levels are furnished at Annexure.
- (c)  :     The following are the steps taken to fast track cases in consumer fora:-
- (i)   Conference of the Presidents of the State Commissions and Secretaries In-charge, Consumer Affairs of the State Governments/UTs to evaluate the functioning of the Consumer Fora in the country are held for the effective implementation of the objects of the Consumer Protection Act, 1986.
- (ii)    The National Commission also holds Circuit Bench sittings as per the provisions of Section 22 C of the Consumer Protection Act, 1986, for rendering speedy justice at the doorsteps of the consumers of that particular State.
- (iii)  Orientation training programme for the Presidents and Members of the District Fora are conducted under the supervision of the National Commission.
- (iv)    Some of the State Commissions and District Fora are holding Lok Adalats for speedy disposal of the cases.
- (v)     National Commission is also conducting sittings during summer vacation (i.e., in the month of June)
- (vi)    The National Commission has also constituted Single Member Bench(es) for speedy disposal of cases.
- (vii)    Matters of the same / similar nature, are being bunched together and disposed of.
- (d)  :  No, Madam.

## STATEMENT REFERRED IN REPLY TO PART (b) OF LOK SABHA UNSTARRED QUESTION NO.4129 FOR 20.03.2018 REGARDING PENDING CASES AT CONSUMERS FORUMS/ COURTS.

---------------------------------------------------------------------------------------------------------------------------------------------

Total Number of Consumer Complaints Filed / Disposed since inception Under Consumer Protection Law

(Updated on 12.03.2018)

| Sl. No.   | Name of Agency      |   Cases filed since inception |   Cases disposed of since inception |   Cases Pending | %of total Disposal   | Remarks   |
|-----------|---------------------|-------------------------------|-------------------------------------|-----------------|----------------------|-----------|
| 1         | National Commission |                        119092 |                              101581 |           17511 | 85.30%               |           |
| 2         | State Commissions   |                        760189 |                              651407 |          108782 | 85.69%               |           |
| 3         | District Forums     |                       4072192 |                             3766111 |          306081 | 92.48%               |           |
|           | TOTAL               |                       4951473 |                             4519099 |          432374 | 91.27%               |           |

Statement of Cases Filed / Disposed of / Pending in the National Commission and State Commissions

## (Updated on 12.03.2018)

| Sl. No.   | Name of State       |   Cases filed since inception |   Cases disposed of since inception |   Cases Pending |   %of Disposal | As On      |
|-----------|---------------------|-------------------------------|-------------------------------------|-----------------|----------------|------------|
|           | National Commission |                        119092 |                              101581 |           17511 |          85.3  | 28.02.2018 |
| 1         | Andhra Pradesh      |                         33058 |                               32149 |             909 |          97.25 | 31.01.2018 |
| 2         | A &NIslands         |                           111 |                                 106 |               5 |          95.5  | 30.06.2015 |
| 3         | Arunachal Pradesh   |                           104 |                                  95 |               9 |          91.35 | 30.09.2017 |
| 4         | Assam               |                          3060 |                                2586 |             474 |          84.51 | 31.12.2017 |
| 5         | Bihar               |                           104 |                                  95 |               9 |          91.35 | 31.07.2017 |
| 6         | Chandigarh          |                         20366 |                               19580 |             786 |          96.14 | 31.01.2018 |
| 7         | Chattisgarh         |                         12951 |                               12596 |             355 |          97.26 | 31.01.2018 |
| 8         | Daman &Diu and DNH  |                            25 |                                  20 |               5 |          80    | 31.03.2011 |
| 9         | Delhi               |                         48134 |                               41102 |            7032 |          85.39 | 31.01.2018 |
| 10        | Goa                 |                          3218 |                                2950 |             268 |          91.67 | 31.01.2018 |
| 11        | Gujarat             |                         56473 |                               51438 |            5035 |          91.08 | 31.01.2018 |
| 12        | Haryana             |                         50961 |                               48601 |            2360 |          95.37 | 31.01.2018 |
| 13        | Himachal Pradesh    |                          9878 |                                9599 |             279 |          97.18 | 31.01.2018 |
| 14        | Jammu &Kashmir      |                          9038 |                                7549 |            1489 |          83.53 | 31.05.2016 |
| 15        | Jharkhand           |                          6103 |                                5543 |             560 |          90.82 | 30.06.2017 |
| 16        | Karnataka           |                         57689 |                               48236 |            9453 |          83.61 | 31.01.2018 |
| 17        | Kerala              |                         30733 |                               27958 |            2775 |          90.97 | 31.12.2017 |
| 18        | Lakshadweep         |                            18 |                                  16 |               2 |          88.89 | 31.01.2018 |
| 19        | Madhya Pradesh      |                         53794 |                               43488 |           10306 |          80.84 | 31.01.2018 |
| 20        | Maharashtra         |                         76712 |                               61508 |           15204 |          80.18 | 31.01.2017 |
| 21        | Manipur             |                           170 |                                 164 |               6 |          96.47 | 31.12.2015 |
| 22        | Meghalaya           |                           300 |                                 285 |              15 |          95    | 31.03.2015 |
| 23        | Mizoram             |                           234 |                                 216 |              18 |          92.31 | 31.01.2018 |
| 24        | Nagaland            |                           165 |                                 136 |              29 |          82.42 | 30.09.2015 |
| 25        | Odisha              |                         25492 |                               18668 |            6824 |          73.23 | 31.10.2017 |
| 26        | Puducherry          |                          1115 |                                1052 |              63 |          94.35 | 31.12.2017 |
| 27        | Punjab              |                         38296 |                               37281 |            1015 |          97.35 | 31.12.2017 |
| 28        | Rajasthan           |                         66477 |                               60464 |            6013 |          90.95 | 31.01.2018 |
| 29        | Sikkim              |                            57 |                                  54 |               3 |          94.74 | 31.03.2015 |
| 30        | Tamil Nadu          |                         28716 |                               24827 |            3889 |          86.46 | 31.01.2018 |
| 31        | Telangana           |                          3125 |                                1211 |            1914 |          38.75 | 31.01.2018 |
| 32        | Tripura             |                          1796 |                                1770 |              26 |          98.55 | 31.12.2017 |
| 33        | Uttar Pradesh       |                         83128 |                               57532 |           25596 |          69.21 | 30.09.2017 |
| 34        | Uttarakhand         |                          6166 |                                5218 |             948 |          84.63 | 31.01.2018 |
| 35        | West Bengal         |                         32422 |                               27314 |            5108 |          84.25 | 30.09.2017 |
|           | TOTAL               |                        760189 |                              651407 |          108782 |          85.69 |            |

## Statement of Cases filed/disposed of/pending in District Fora

(Updated on 12.03.2018)

| Sl. No.   | Name of State      |   Cases filed since inception |   Cases disposed of since inception |   Cases Pending |   %of Disposal | As On      |
|-----------|--------------------|-------------------------------|-------------------------------------|-----------------|----------------|------------|
| 1         | Andhra Pradesh     |                        119366 |                              117681 |            1685 |          98.59 | 31.01.2018 |
| 2         | A &NIslands        |                           767 |                                 720 |              47 |          93.87 | 30.06.2015 |
| 3         | Arunachal Pradesh  |                           515 |                                 486 |              29 |          94.37 | 30.09.2017 |
| 4         | Assam              |                         16157 |                               14736 |            1421 |          91.21 | 30.06.2016 |
| 5         | Bihar              |                        101644 |                               87038 |           14606 |          85.63 | 31.07.2017 |
| 6         | Chandigarh         |                         58546 |                               57099 |            1447 |          97.53 | 31.01.2018 |
| 7         | Chattisgarh        |                         51391 |                               45114 |            6277 |          87.79 | 31.01.2018 |
| 8         | Daman &Diu and DNH |                         56704 |                               55070 |            1634 |          97.12 | 31.03.2011 |
| 9         | Delhi              |                        254168 |                              236589 |           17579 |          93.08 | 31.03.2015 |
| 10        | Goa                |                          7391 |                                7247 |             144 |          98.05 | 31.01.2018 |
| 11        | Gujarat            |                        220863 |                              203058 |           17805 |          91.94 | 31.01.2018 |
| 12        | Haryana            |                        259608 |                              251996 |            7612 |          97.07 | 31.01.2018 |
| 13        | Himachal Pradesh   |                         65756 |                               63116 |            2640 |          95.99 | 31.01.2018 |
| 14        | Jammu &Kashmir     |                         20792 |                               18855 |            1937 |          90.68 | 31.12.2007 |
| 15        | Jharkhand          |                         40024 |                               35803 |            4221 |          89.45 | 30.06.2017 |
| 16        | Karnataka          |                        198101 |                              189500 |            8601 |          95.66 | 31.01.2018 |
| 17        | Kerala             |                        211654 |                              201129 |           10525 |          95.03 | 31.12.2017 |
| 18        | Lakshadweep        |                            89 |                                  77 |              12 |          86.52 | 31.01.2018 |
| 19        | Madhya Pradesh     |                        238961 |                              220033 |           18928 |          92.08 | 31.01.2018 |
| 20        | Maharashtra        |                        396196 |                              358739 |           37457 |          90.55 | 30.09.2017 |
| 21        | Manipur            |                          1297 |                                1240 |              57 |          95.61 | 31.12.2015 |
| 22        | Meghalaya          |                          1005 |                                 925 |              80 |          92.04 | 31.03.2015 |
| 23        | Mizoram            |                          3771 |                                3733 |              38 |          98.99 | 30.06.2015 |
| 24        | Nagaland           |                           652 |                                 598 |              54 |          91.72 | 30.09.2015 |
| 25        | Odisha             |                        111250 |                              103504 |            7746 |          93.04 | 31.10.2017 |
| 26        | Puducherry         |                          3246 |                                3044 |             202 |          93.78 | 31.12.2017 |
| 27        | Punjab             |                        197536 |                              190979 |            6557 |          96.68 | 31.12.2017 |
| 28        | Rajasthan          |                        378787 |                              343398 |           35389 |          90.66 | 31.01.2018 |
| 29        | Sikkim             |                           338 |                                 324 |              14 |          95.86 | 31.03.2015 |
| 30        | Tamil Nadu         |                        117806 |                              108556 |            9250 |          92.15 | 31.01.2018 |
| 31        | Telangana          |                         92087 |                               87386 |            4701 |          94.9  | 31.01.2018 |
| 32        | Tripura            |                          3787 |                                3641 |             146 |          96.14 | 31.12.2017 |
| 33        | Uttar Pradesh      |                        682942 |                              606688 |           76254 |          88.83 | 30.09.2017 |
| 34        | Uttarakhand        |                         41645 |                               38462 |            3183 |          92.36 | 31.01.2018 |
| 35        | West Bengal        |                        117350 |                              109547 |            7803 |          93.35 | 30.09.2017 |
|           | TOTAL              |                       4072192 |                             3766111 |          306081 |          92.48 |            |