Lok Sabha Question No. 5840 (UNSTARRED), answered on 2018-04-03
Subject: Complaints Regarding PMAY
Ministry: HOUSING AND URBAN AFFAIRS
Asked by: RAHUL KASWAN

## GOVERNMENT OF INDIA

## MINISTRY OF HOUSING AND URBAN AFFAIRS LOK SABHA

UNSTARRED QUESTION NO. 5840

TO BE ANSWERED ON APRIL 03, 2018

## COMPLAINTS REGARDING PMAY

No. 5840 SHRI RAHUL KASWAN:

Will the Minister of HOUSING AND URBAN AFFAIRS be pleased to state:

- (a) whether  the  Government  has  received  complaints/representations against fake builders/developers who have registered several customers  for  allocation  of  houses  meant  for  economically  weaker sections/low  income  group  in  the  name  of  Pradhan  Mantri  Awas Yojana; (PMAY)
- (b)
- if so, the details thereof;
- (c) whether the Government proposes to conduct inquiry into the matter and take punitive action against those builders/developers; and
- (d) if so, the details thereof?

## ANSWER

THE MINISTER OF STATE (INDEPENDENT CHARGE) OF THE MINISTRY OF HOUSING AND URBAN AFFAIRS

(SHRI HARDEEP SINGH PURI)

- (a)&(b): Housing is a State subjects and  the Government of India through various programmatic interventions assists the State/Union Territory(UT) Governments both financially and technically to address the housing shortage in their respective States/UTs. In this regard, the Ministry  of  Housing  and  Urban  Affairs  (MoHUA)  is  implementing  the Pradhan Mantri Awas Yojana (Urban) {PMAY(U)} Mission since 25 June, 2015 in order to provide all weather pucca houses to all eligible urban

households  by  the  year  2022  through  implementing  agencies.  The implementing agencies i.e. States/UTs/Urban Local Bodies (ULBs) are responsible for the execution of the PMAY (U) mission.

Most  of  the  States/UTs  have  reported  'Nil'  complaint/representation against fake builders/developers, who have registered several customers  for  allocation  of  houses  meant  for  economically  weaker sections/low income group in the name of Pradhan Mantri Awas Yojana

(PMAY).

- (c)&(d):  The  MoHUA  has  taken  the  following  initiatives  to  address  the complaints/queries/representations to ensure the proper implementation  of  the  Mission  including  redressal  of  complaints /representation against fake builders/developers:
- (i) A Public Grievance Cell is functioning in the Mission Directorate to address the issues in coordination with States/UTs and CNAs.
- (ii) The  Public  Grievance  Officer  of  the  Mission  also  addresses  the complaints in person, if any. The complaints/representations received in the MoHUA are forwarded to the concerned States/UTs Governments for redressal.
- (iii)A Management Information System (MIS) Portal has been established in the MoHUA to maintain the list of beneficiaries of the PMAY (U) Mission.
- (iv)In order to ensure transparency and facilitate citizens in registration  for  demand  assessment,  the  MoHUA  has  enabled  the facility of online application using the platform of Common Service Centre (CSC) and a separate website namely www.pmaymis.gov.in.
- (v)Toll  free  numbers  in  Central  Nodal  Agencies  (CNAs)  have  been generated to address the complaints of beneficiaries in respect of Credit  Linked  Subsidy  Scheme (CLSS) component of the PMAY(U) Mission.

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