Lok Sabha Question No. 1648 (UNSTARRED), answered on 2018-03-06
Subject: Cases Pending in Consumer Forum
Ministry: CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION
Asked by: BHAIRON PRASAD MISHRA

## Government of India Ministry of Consumer Affairs, Food and Public Distribution

## Department of Consumer Affairs

## LOK SABHA UNSTARRED QUESTION NO. 1648

TO BE ANSWERED ON 06.03.2018

## CASES PENDING IN CONSUMER FORUM

1648.   SHRI BHAIRON PRASAD MISHRA:

(OIH)

Will the Minister of CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION miHkksDrk ekeys] [kk| vkSj lkoZtfud forj.k ea=h be pleased to state:

- (a) the details of cases pending in the consumer forums of the country at present particularly in Uttar Pradesh, State/UT-wise;
- (b) whether the Government has formulated any new scheme for quick disposal of these cases and if so, the details thereof; and
- (c) whether the Government has taken/proposes to take any decision to allow these courts to issue stay order to provide relief to the consumers?

## ANSWER

## miHkksDrk ekeys] [kk| vkSj lkoZtfud forj.k jkT; ea=h ¼Jh lh- vkj- pkS/kjh½

## THE MINISTER OF STATE

## CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION (SHRI C. R. CHAUDHARY)

- (a)  : The details  of  cases  pending  in  the  consumer  forums  of  the  country,  as  furnished  by  the National  Consumer  Disputes  Redressal  Commission,  are  given  in  Annexure.  In  so  far  as  Uttar Pradesh  is  concerned,  25,596  cases  are  pending  in  the  State  Commission  and  76,254  cases  are pending in all the District Fora in Uttar Pradesh.
- (b)  : The Government introduced the Consumer Protection Bill, 2018 in the Parliament on 5 th January, 2018. The Bill provides for several provisions aimed at simplifying the consumer dispute adjudication process such as increasing minimum number of Members in the State Commissions to facilitate quick disposal of complaints, power  to review their own  orders by the State Commissions and  District Fora, constitution of  Regional Benches to facilitate quicker disposal of complaints,  enabling  provisions  for  consumers  to  file  complaints  electronically,  hearing  through video conferencing,  and deemed admissibility of complaints, if the question of admissibility is not decided within the specified period of 21 days and second appeal to the National Commission only on question of law.
- (c)  : As per  provisions  of  the  Consumer  Protection  Act,  1986,  the  State  Commission  and  the National  Commission have appellate jurisdiction  to  take  appropriate  action  on  the  orders  of  the lower Forum.

*****

## STATEMENT  REFERRED  IN  REPLY  TO  PART  (a)  OF  LOK  SABHA  UNSTARRED QUESTION  NO.1648  FOR  06.03.2018  REGARDING  CASES  PENDING  IN  CONSUMER FORUM.

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Statement of Cases Filed / Disposed of / Pending in the National Commission and State Commissions

| Sl. No.   | Name of State       |   Cases filed since inception |   Cases disposed of since inception |   Cases Pending |   %of Disposal | As On      |
|-----------|---------------------|-------------------------------|-------------------------------------|-----------------|----------------|------------|
|           | National Commission |                        118406 |                              100986 |           17420 |          85.29 | 31.01.2018 |
| 1         | Andhra Pradesh      |                         33030 |                               32113 |             917 |          97.22 | 31.12.2017 |
| 2         | A &NIslands         |                           111 |                                 106 |               5 |          95.5  | 30.06.2015 |
| 3         | Arunachal Pradesh   |                           104 |                                  95 |               9 |          91.35 | 30.09.2017 |
| 4         | Assam               |                          3053 |                                2582 |             471 |          84.57 | 30.11.2017 |
| 5         | Bihar               |                           104 |                                  95 |               9 |          91.35 | 31.07.2017 |
| 6         | Chandigarh          |                         20196 |                               19452 |             744 |          96.32 | 31.12.2017 |
| 7         | Chattisgarh         |                         12862 |                               12477 |             385 |          97.01 | 31.12.2017 |
| 8         | Daman &Diu and DNH  |                            25 |                                  20 |               5 |          80    | 31.03.2011 |
| 9         | Delhi               |                         47942 |                               40944 |            6998 |          85.4  | 31.12.2017 |
| 10        | Goa                 |                          3111 |                                2941 |             170 |          94.54 | 31.12.2017 |
| 11        | Gujarat             |                         56312 |                               51329 |            4983 |          91.15 | 31.12.2017 |
| 12        | Haryana             |                         50798 |                               48497 |            2301 |          95.47 | 31.12.2017 |
| 13        | Himachal Pradesh    |                          9829 |                                9572 |             257 |          97.39 | 30.11.2017 |
| 14        | Jammu &Kashmir      |                          9038 |                                7549 |            1489 |          83.53 | 31.05.2016 |
| 15        | Jharkhand           |                          6103 |                                5543 |             560 |          90.82 | 30.06.2017 |
| 16        | Karnataka           |                         57466 |                               48103 |            9363 |          83.71 | 31.12.2017 |
| 17        | Kerala              |                         30733 |                               27958 |            2775 |          90.97 | 31.12.2017 |
| 18        | Lakshadweep         |                            18 |                                  16 |               2 |          88.89 | 30.11.2017 |
| 19        | Madhya Pradesh      |                         53771 |                               43399 |           10372 |          80.71 | 31.12.2017 |
| 20        | Maharashtra         |                         76712 |                               61508 |           15204 |          80.18 | 31.01.2017 |
| 21        | Manipur             |                           170 |                                 164 |               6 |          96.47 | 31.12.2015 |
| 22        | Meghalaya           |                           300 |                                 285 |              15 |          95    | 31.03.2015 |
| 23        | Mizoram             |                           232 |                                 216 |              16 |          93.1  | 31.12.2017 |
| 24        | Nagaland            |                           165 |                                 136 |              29 |          82.42 | 30.09.2015 |
| 25        | Odisha              |                         25492 |                               18668 |            6824 |          73.23 | 31.10.2017 |
| 26        | Puducherry          |                          1115 |                                1052 |              63 |          94.35 | 31.12.2017 |
| 27        | Punjab              |                         38155 |                               37046 |            1109 |          97.09 | 30.11.2017 |
| 28        | Rajasthan           |                         66437 |                               60351 |            6086 |          90.84 | 31.12.2017 |
| 29        | Sikkim              |                            57 |                                  54 |               3 |          94.74 | 31.03.2015 |
| 30        | Tamil Nadu          |                         28672 |                               24799 |            3873 |          86.49 | 31.12.2017 |
| 31        | Telangana           |                          3065 |                                1166 |            1899 |          38.04 | 31.12.2017 |
| 32        | Tripura             |                          1796 |                                1770 |              26 |          98.55 | 31.12.2017 |
| 33        | Uttar Pradesh       |                         83128 |                               57532 |           25596 |          69.21 | 30.09.2017 |
| 34        | Uttarakhand         |                          6154 |                                5197 |             957 |          84.45 | 31.12.2017 |
| 35        | West Bengal         |                         32422 |                               27314 |            5108 |          84.25 | 30.09.2017 |
|           | TOTAL               |                        758678 |                              650049 |          108629 |          85.68 |            |

## Statement of Cases filed/disposed of/pending in District Fora

| Sl. No.   | Name of State      |   Cases filed since inception |   Cases disposed of since inception |   Cases Pending |   %of Disposal | As On      |
|-----------|--------------------|-------------------------------|-------------------------------------|-----------------|----------------|------------|
| 1         | Andhra Pradesh     |                        119175 |                              117525 |            1650 |          98.62 | 31.12.2017 |
| 2         | A &NIslands        |                           767 |                                 720 |              47 |          93.87 | 30.06.2015 |
| 3         | Arunachal Pradesh  |                           515 |                                 486 |              29 |          94.37 | 30.09.2017 |
| 4         | Assam              |                         16157 |                               14736 |            1421 |          91.21 | 30.06.2016 |
| 5         | Bihar              |                        101644 |                               87038 |           14606 |          85.63 | 31.07.2017 |
| 6         | Chandigarh         |                         58384 |                               56912 |            1472 |          97.48 | 31.12.2017 |
| 7         | Chattisgarh        |                         50897 |                               44815 |            6082 |          88.05 | 31.12.2017 |
| 8         | Daman &Diu and DNH |                         56704 |                               55070 |            1634 |          97.12 | 31.03.2011 |
| 9         | Delhi              |                        254168 |                              236589 |           17579 |          93.08 | 31.03.2015 |
| 10        | Goa                |                          7379 |                                7225 |             154 |          97.91 | 31.12.2017 |
| 11        | Gujarat            |                        220154 |                              202401 |           17753 |          91.94 | 31.12.2017 |
| 12        | Haryana            |                        258952 |                              251059 |            7893 |          96.95 | 31.12.2017 |
| 13        | Himachal Pradesh   |                         65639 |                               63009 |            2630 |          95.99 | 31.12.2017 |
| 14        | Jammu &Kashmir     |                         20792 |                               18855 |            1937 |          90.68 | 31.12.2007 |
| 15        | Jharkhand          |                         40024 |                               35803 |            4221 |          89.45 | 30.06.2017 |
| 16        | Karnataka          |                        197428 |                              188822 |            8606 |          95.64 | 31.12.2017 |
| 17        | Kerala             |                        211654 |                              201129 |           10525 |          95.03 | 31.12.2017 |
| 18        | Lakshadweep        |                            89 |                                  77 |              12 |          86.52 | 30.11.2017 |
| 19        | Madhya Pradesh     |                        238049 |                              219980 |           18069 |          92.41 | 31.12.2017 |
| 20        | Maharashtra        |                        396196 |                              358739 |           37457 |          90.55 | 30.09.2017 |
| 21        | Manipur            |                          1297 |                                1240 |              57 |          95.61 | 31.12.2015 |
| 22        | Meghalaya          |                          1005 |                                 925 |              80 |          92.04 | 31.03.2015 |
| 23        | Mizoram            |                          3771 |                                3733 |              38 |          98.99 | 30.06.2015 |
| 24        | Nagaland           |                           652 |                                 598 |              54 |          91.72 | 30.09.2015 |
| 25        | Odisha             |                        111250 |                              103504 |            7746 |          93.04 | 31.10.2017 |
| 26        | Puducherry         |                          3246 |                                3044 |             202 |          93.78 | 31.12.2017 |
| 27        | Punjab             |                        196993 |                              190555 |            6438 |          96.73 | 30.11.2017 |
| 28        | Rajasthan          |                        377648 |                              342607 |           35041 |          90.72 | 31.12.2017 |
| 29        | Sikkim             |                           338 |                                 324 |              14 |          95.86 | 31.03.2015 |
| 30        | Tamil Nadu         |                        117572 |                              108314 |            9258 |          92.13 | 31.12.2017 |
| 31        | Telangana          |                         91911 |                               87269 |            4642 |          94.95 | 31.12.2017 |
| 32        | Tripura            |                          3752 |                                3615 |             137 |          96.35 | 31.10.2017 |
| 33        | Uttar Pradesh      |                        682942 |                              606688 |           76254 |          88.83 | 30.09.2017 |
| 34        | Uttarakhand        |                         41535 |                               38406 |            3129 |          92.47 | 31.12.2017 |
| 35        | West Bengal        |                        117350 |                              109547 |            7803 |          93.35 | 30.09.2017 |
|           | TOTAL              |                       4066029 |                             3761359 |          304670 |          92.51 |            |