Lok Sabha Question No. 78 (STARRED), answered on 2016-11-21
Subject: Irregularities by Authorised Agents/Dealers
Ministry: PETROLEUM AND NATURAL GAS
Asked by: RAGHAV LAKHANPAL

## LOK SABHA STARRED QUESTION NO.  78 TO BE ANSWERED ON 21 ST  NOVEMBER, 2016

## IRREGULARITIES BY AUTHORISED AGENTS/DEALERS

## *78. SHRI RAGHAV LAKHANPAL:

## पैट्रोलियम और प्राक ृ लिक गैस मंत्री

Will the Minister of PETROLEUM & NATURAL GAS be pleased to state:

- (a)    whether  the  Government/  Oil  Marketing  Companies  (OMCs)  including  the  Bharat Petroleum  Corporation  Limited  have  received  a  number  of  complaints  of  irregularities being committed by their authorised agents/ dealers during the last three years and the current year;
- (b)    if  so,  the  nature  of  such  complaints  received,  and  follow-up  corrective  action  taken during the above period year-wise and OMC-wise;
- (c)    the  action  taken  by  the  Government  over  such  complaints  including  the  number  of cases of irregularities/  malpractices  established/proved  to  be true  during  the  said period and the number of persons/ dealers penalised/suspended in such cases, OMC and casewise;
- (d)  the number of cases pending at present on which action is yet to be taken along with the reasons therefor and the steps being taken for expeditious settlement of such cases; and
- (e)  the detail of surprise inspections conducted during the above period along with corrective steps taken by the Government to check such irregularities/ malpractices?

पैट्रोलियम और प्राक ृ लिक गैस मंत्रािय में राज् य मंत्री ( स् विंत्र प्रभार )  ( श्री धमेन् द्र प्रधान )

## MINISTER OF STATE (INDEPENDENT CHARGE) IN THE MINISTRY OF PETROLEUM & NATURAL GAS (SHRI DHARMENDRA PRADHAN)

- (a) to (e): A statement is laid on the Table of the House.

Statement referred to in reply to Lok Sabha Starred Question No.78 asked by Shri Raghav Lakhanpal for answer on 21.11.2016 regarding 'Irregularities by Authorised Agents/Dealers'.

(a) &    (b)  :      Public  Sector  Oil  Marketing  Companies  (OMCs)  have  reported  that complaints  regarding  irregularities/malpractices  at  ROs  received  from  the  customers during the last three years and current year (April - September, 2016) have been disposed off/closed.  Details  of    number  of  complaints  with  nature  of  complaints  received  by  the Government /OMCs are given at Annexure-I  :

OMCs have reported that in regard to minor complaints against RO dealers which are not covered under Marketing Discipline Guidelines (MDG),  dealers have been suitably counseled and for complaints covered under the MDG,  the action of suspension of  sales  and  supplies,  imposing  penalty  etc.  has  been  taken  by  OMCs,    wherever

(c) & (d) : warranted. OMC-wise  details of the same are at Annexure-II

- (e) :   OMCs undertake regular and surprise inspection of Retail Outlets and take action under  the  provisions  of  MDG  and  Dealership  Agreements  against  the  outlets  found indulging in irregularities/malpractices.  The MDG provides for termination of outlets in the first instance for serious malpractices and graded penalties for other malpractices/irregularities.  The Motor Spirit and High Speed Diesel (Regulation of Supply, Distribution and Prevention of Malpractices) Order, 2005 issued by the Central Government  under  Essential  Commodities  Act,  1955  provides  for  punitive  action  also against malpractices such as adulteration.  Several  initiatives to prevent irregularities in Retail  Outlets  have  been  taken  that  include  Automation  of  Retail  Outlets,  Third  Party Certification of Retail outlets and  Monitoring of movement of tank trucks through Global Positioning  System  (GPS).  State/OMC-wise  detail  of  inspections  carried  out  at  Retail Outlets  during  last  three  years  and  current  year  up  to  September,  2016  is  annexed  as Annexure-III.

********

Annexure-I

Annexure referred to in reply to Parts (a) and (b) of Lok Sabha Starred Question No.78 asked by Shri Raghav Lakhanpal for answer on 21.11.2016 regarding 'Irregularities by Authorised Agents/Dealers'.

1. Indian Oil Corporation Limited (IOCL) :
2. Bharat Petroleum Corporation (BPCL) :
3. Hindustan Petroleum Corporation Limited (HPCL) :

| Nature of Complaints   | 2013-14   | 2013-14   | 2014-15   | 2014-15   | 2015-16   | 2015-16   | Apr-Sep'16   | Apr-Sep'16   |
|------------------------|-----------|-----------|-----------|-----------|-----------|-----------|--------------|--------------|
|                        | Received  | Resolved  | Received  | Resolved  | Received  | Resolved  | Received     | Resolved     |
| Adulteration           | 129       | 129       | 143       | 143       | 322       | 322       | 168          | 168          |
| Short Delivery         | 379       | 379       | 335       | 335       | 484       | 484       | 433          | 433          |
| Overcharging           | 50        | 50        | 97        | 97        | 288       | 288       | 104          | 104          |
| Rude behaviour         | 78        | 78        | 68        | 68        | 271       | 271       | 132          | 132          |
| Poor Service           | 374       | 374       | 438       | 438       | 839       | 839       | 715          | 715          |
| Miscellaneous          | 318       | 318       | 394       | 394       | 1430      | 1430      | 375          | 375          |
| Total                  | 1328      | 1328      | 1475      | 1475      | 3634      | 3634      | 1927         | 1927         |

| Nature of complaints   | 2013-14   | 2013-14   | 2014-15   | 2014-15   | 2015-16   | 2015-16   | 2016-17(April-Sept.)   | 2016-17(April-Sept.)   | Total    | Total    |
|------------------------|-----------|-----------|-----------|-----------|-----------|-----------|------------------------|------------------------|----------|----------|
| Nature of complaints   | Received  | Resolved  | Received  | Resolved  | Received  | Resolved  | Received               | Resolved               | Received | Resolved |
| Adulteration           | 83        | 83        | 71        | 71        | 247       | 247       | 126                    | 126                    | 527      | 527      |
| Short delivery         | 253       | 253       | 328       | 328       | 537       | 537       | 130                    | 130                    | 1248     | 1248     |
| Overcharging           | 49        | 49        | 148       | 148       | 311       | 311       | 145                    | 145                    | 653      | 653      |
| Rude behaviour         | 241       | 241       | 521       | 521       | 2095      | 2095      | 434                    | 434                    | 3291     | 3291     |
| Poor service           | 381       | 381       | 688       | 688       | 1771      | 1771      | 451                    | 451                    | 3291     | 3291     |
| Miscellaneou s         | 1331      | 1331      | 1679      | 1679      | 4851      | 4851      | 1015                   | 1014                   | 8876     | 8875     |
| TOTAL                  | 2338      | 2338      | 3435      | 3435      | 9812      | 9812      | 2301                   | 2300                   | 17886    | 17885    |

| Nature of complaints   | 2013-14   | 2013-14   | 2014-15   | 2014-15   | 2015-16   | 2015-16   | 2016-17(April-Sept.)   | 2016-17(April-Sept.)   | Total    | Total    |
|------------------------|-----------|-----------|-----------|-----------|-----------|-----------|------------------------|------------------------|----------|----------|
| Nature of complaints   | Received  | Resolved  | Received  | Resolved  | Received  | Resolved  | Received               | Resolved               | Received | Resolved |
| Adulteration           | 168       | 168       | 185       | 185       | 239       | 239       | 206                    | 205                    | 798      | 797      |
| Short delivery         | 474       | 474       | 467       | 467       | 587       | 587       | 400                    | 400                    | 1928     | 1928     |
| Overcharging           | 153       | 153       | 179       | 179       | 241       | 241       | 122                    | 122                    | 695      | 695      |
| Poor Service           | 469       | 469       | 449       | 449       | 551       | 551       | 379                    | 379                    | 1848     | 1848     |
| Miscellaneous          | 1221      | 1221      | 1070      | 1070      | 1348      | 1348      | 820                    | 820                    | 4459     | 4459     |
| TOTAL                  | 2485      | 2485      | 2350      | 2350      | 2966      | 2966      | 1927                   | 1926                   | 9728     | 9727     |

## Annexure referred to in reply  to  Parts  (c)  of  Lok  Sabha  Starred  Question  No.78  asked  by  Shri  Raghav  Lakhanpal  for  answer  on  21.11.2016 regarding 'Irregularities by Authorised Agents/Dealers'.

## 1. Indian Oil Corporation Limited (IOCL) :

| Action taken against Customer Complaints received during last three years and current year (April - Sept.2016)   | Action taken against Customer Complaints received during last three years and current year (April - Sept.2016)   | Action taken against Customer Complaints received during last three years and current year (April - Sept.2016)   | Action taken against Customer Complaints received during last three years and current year (April - Sept.2016)   | Action taken against Customer Complaints received during last three years and current year (April - Sept.2016)   | Action taken against Customer Complaints received during last three years and current year (April - Sept.2016)   | Action taken against Customer Complaints received during last three years and current year (April - Sept.2016)                                                                                                                                                  | Action taken against Customer Complaints received during last three years and current year (April - Sept.2016)                                                                 |
|------------------------------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| Year                                                                                                             | Sr. No.                                                                                                          | Dealership Name                                                                                                  | Location                                                                                                         | District                                                                                                         | State                                                                                                            | Nature of irregularities                                                                                                                                                                                                                                        | Action as perMDG                                                                                                                                                               |
| 2013-14                                                                                                          | 1                                                                                                                | Alok Filling Station                                                                                             | Tilmapur                                                                                                         | Varanasi                                                                                                         | UP                                                                                                               | Complaint of Delivery of less quantity of Petrol. Based on the complaint a surprise inspection of the Retail Outlet was carried out on 14.08.2013 by a team of two officers. Short delivery was established and delivery suspended from the MS Dispensing unit. | Action taken as per MDG2012. As it was the 1st instance, warning letter issued to RO dealer. DU recalibrated by W&MDeptt. before resumption of sales from the dispensing unit. |
|                                                                                                                  | 2                                                                                                                | Geeta Filling Station                                                                                            | Sonamukhi                                                                                                        | Bankura                                                                                                          | WB                                                                                                               | Over charging of MS on 01.05.13                                                                                                                                                                                                                                 | Sales and supples were suspended for 15 days from 04.07.13 to 18.07.13 as per MDG2012.                                                                                         |
|                                                                                                                  | 3                                                                                                                | M/s Teesta Filling Station                                                                                       | Dinhata                                                                                                          | Coochbehar                                                                                                       | WB                                                                                                               | Unauthorised fittings in DU                                                                                                                                                                                                                                     | Terminated 04.08.2016                                                                                                                                                          |
|                                                                                                                  | 4                                                                                                                | Tijara Filling Station                                                                                           | Tijara                                                                                                           | Alwar                                                                                                            | Rajasthan                                                                                                        | Tempering in control card of Midco DU detected on 27.05.13.                                                                                                                                                                                                     | Terminated on 06.03.2014                                                                                                                                                       |
| 2014-15                                                                                                          | 5                                                                                                                | GURDIAL SINGH & SONS                                                                                             | SECTOR 22 , Chandigarh                                                                                           | Chandigarh                                                                                                       | Chandigarh                                                                                                       | 1. RECORDS PERTAINING TO SERVICE TAX RETURNS.NOT AVAIALBLE. 2. DSR / DENSITY REGISTER/ CHALLAN NOT AVAIALABLE                                                                                                                                                   | PENALTY OF RS 35000                                                                                                                                                            |
| 2015-16                                                                                                          | 6                                                                                                                | M/s Balwinder singh and sons                                                                                     | Kotkpura                                                                                                         | Faridkot                                                                                                         | Punjab                                                                                                           | Delivery of MS in bottles                                                                                                                                                                                                                                       | Warning Letter was issued to RO on 8.9.15                                                                                                                                      |

|         |   7 | Sisir Dutta Filling Centre   | Indas        | Bankura         | WB        | MS sample failure                                                                             | File under process                                                                            |
|---------|-----|------------------------------|--------------|-----------------|-----------|-----------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------|
|         |   8 | Sanjoy Auto Care             | Saria        | Purba Medinipur | WB        | MS sample failure                                                                             | Terminated vide letter dated 27.10.2016.                                                      |
|         |   9 | Krishna KSK                  | Bhabrana     | Udaipur         | Rajasthan | Density variation &Stock variation in positive beyond permissble limits detected on 21.06.15. | Supplies suspended. PENDING-(Investigation is on)                                             |
| 2016-17 |  10 | Hans Raj Doomra& Sons        | Malout       | Muksar          | Punjab    | Negative stock variation                                                                      | Fact finding letter issued to dealer. PH carried out, note in process for acceptance of reply |
|         |  11 | Monal KSK                    | Kamru        | Kinnaur         | HP        | Overcharging in HSD                                                                           | sales suspended for 15 days wef 28.03.2016                                                    |
|         |  12 | G R Baweja &Sons             | Paonta Sahib | Sirmaur         | HP        | Not providing Customer Complaint Book on request by Customer                                  | Warning Letter issued in May'16.                                                              |
|         |  13 | Jai Chambal F/Station        | Kota         | Kota            | Rajasthan | Refusal for use of Fleet Card complaint received on 19.04.16.                                 | Fine of Rs.5000/- imposed on account of Xtrapower MDGon 06.07.16                              |

## 2. Bharat Petroleum Corporation (BPCL) :

## Action taken against Customer Complaints received during last three years and current year (April - Sept.2016)

|   Sr. No. | Year    | Dealership Name                  | Location      | District   | State   | Nature of irregularities                                                                                        | Action as perMDG              |
|-----------|---------|----------------------------------|---------------|------------|---------|-----------------------------------------------------------------------------------------------------------------|-------------------------------|
|         1 | 2013-14 | Parmar Tradelink                 | Drive-In Road | Ahmedabad  | Gujarat | Short delivery                                                                                                  | Fine of Rs. 10000/- collected |
|         2 | 2013-14 | Kinjal Petroleum                 | Bopal         | Ahmedabad  | Gujarat | Overcharging                                                                                                    | Fine of Rs. 10000/- collected |
|         3 | 2013-14 | Ram Dial Ram Parshad             | Sirsa city    | Sirsa      | Haryana | Discourteous behaviour                                                                                          | Warning letter issued         |
|         4 | 2013-14 | Jai Shree Balaji Filling Station | Darba Kalan   | Sirsa      | Haryana | Petrol machine not working properly, Short delivery, refused to give complaint register, discourteous behaviour | Warning letter issued         |

|   5 | 2015-16   | V.R. Filling Station   | Vikas Nagar   | Kanpur   | UP          | Non availability of reference density, stock variation beyond permissible limit. Non provision of facilities like clean toilet, First aid box   | Suspension of sales& supply for 30 days & Fine of Rs.10000/- collected   |
|-----|-----------|------------------------|---------------|----------|-------------|-------------------------------------------------------------------------------------------------------------------------------------------------|--------------------------------------------------------------------------|
|   6 | 2016-17   | Kewalram Rameshwar     | Shegaon       | Buldhana | Maharashtra | Non provision of First Aid Box                                                                                                                  | Warning letter issued                                                    |

## 3. Hindustan  Petroleum Corporation (BPCL) :

|         | Action taken against Customer Complaints received during last three years and current year (April - Sept.2016)   | Action taken against Customer Complaints received during last three years and current year (April - Sept.2016)   | Action taken against Customer Complaints received during last three years and current year (April - Sept.2016)   | Action taken against Customer Complaints received during last three years and current year (April - Sept.2016)   | Action taken against Customer Complaints received during last three years and current year (April - Sept.2016)   | Action taken against Customer Complaints received during last three years and current year (April - Sept.2016)   | Action taken against Customer Complaints received during last three years and current year (April - Sept.2016)   |
|---------|------------------------------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------------|
| SR. NO. | Year                                                                                                             | Name of Dealer                                                                                                   | Location                                                                                                         | District                                                                                                         | State                                                                                                            | Nature of Irregularities / Complaint                                                                             | MDGAction Taken                                                                                                  |
| 1       | 2013-14                                                                                                          | Karstile Auto garage                                                                                             | B C Road                                                                                                         | Jammu                                                                                                            | J&K                                                                                                              | Short Delivery                                                                                                   | Penalty imposed                                                                                                  |
| 2       | 2013-14                                                                                                          | Ganapati Filling Station                                                                                         | Subash Nagar                                                                                                     | Jammu                                                                                                            | J&K                                                                                                              | Air Facility not working                                                                                         | Penalty imposed                                                                                                  |
| 3       | 2013-14                                                                                                          | C R HP Fuels                                                                                                     | Channi Himmat                                                                                                    | Jammu                                                                                                            | J&K                                                                                                              | Name of Sales Officer,Contact Number not displayed                                                               | Penalty imposed                                                                                                  |
| 4       | 2013-14                                                                                                          | Kekan Petrol Junction                                                                                            | PUNE                                                                                                             | Pune                                                                                                             | Maharashtra                                                                                                      | Short Delivery                                                                                                   | Penalty imposed                                                                                                  |
| 5       | 2013-14                                                                                                          | Rahim Service Station                                                                                            | PUNE                                                                                                             | Pune                                                                                                             | Maharashtra                                                                                                      | Short Delivery                                                                                                   | Penalty imposed                                                                                                  |
| 6       | 2013-14                                                                                                          | Varshman Auto                                                                                                    | Vasind                                                                                                           | Thane                                                                                                            | Maharashtra                                                                                                      | Non availability of Free Air                                                                                     | Penalty imposed                                                                                                  |
| 7       | 2013-14                                                                                                          | COCO Sulur                                                                                                       | Sulur                                                                                                            | Coimba tore                                                                                                      | TN                                                                                                               | Air Tower non operational                                                                                        | Penalty imposed                                                                                                  |
| 8       | 2014-15                                                                                                          | M/s Jain Auto Service                                                                                            | Amanaka                                                                                                          | Raipur                                                                                                           | CHHATTISGA RH                                                                                                    | Non-maintenance of complaint book and non-provision of same to customer, non- availability of air facility       | Penalty imposed                                                                                                  |

|   9 | 2014-15   | KAPOOR SERVICE STATION   | GOKULPUR       | DELHI       | DELHI       | Complaint Type: Air facility was not available at 9:15 PM on 12th August 2014.              | Penalty imposed                                                                               |
|-----|-----------|--------------------------|----------------|-------------|-------------|---------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------|
|  10 | 2014-15   | BATRA CAR CARE           | HAMAYUN ROAD   | DELHI       | DELHI       | Complaint Type: Air facility was not available at the outlet on 13.07.2014 at about 4:45 PM | Penalty imposed                                                                               |
|  11 | 2014-15   | Ganapati Filling Station | Subash Nagar   | Jammu       | J&K         | Zero Not shown before commencing delivery                                                   | Penalty imposed                                                                               |
|  12 | 2014-15   | Dayavanti &Sons          | Gandhi Nagar   | Jammu       | J&K         | Short Delivery                                                                              | Penalty imposed                                                                               |
|  13 | 2014-15   | Western petroleum        | Vikroli        | Mumbai      | Maharashtra | Air Facility Not provided to Customer                                                       | Penalty imposed                                                                               |
|  14 | 2014-15   | BHARATPUR H P CENTRE DHO | BHARATPU R     | BHAR ATPUR  | Rajasthan   | Refused to fill complainant vehicle                                                         | Penalty imposed                                                                               |
|  15 | 2015-16   | Asif Service Station     | Hyderpora      | Srinagar    | J&K         | Air Facility not working                                                                    | Penalty imposed                                                                               |
|  16 | 2015-16   | Pine Filling Station     | Udhampur       | Udham pur   | J&K         | Air Facility not working                                                                    | Penalty imposed                                                                               |
|  17 | 2015-16   | Jay Kay Gas CO           | Gandhi Nagar   | Jammu       | J&K         | Complaint Book Not available                                                                | Penalty imposed                                                                               |
|  18 | 2015-16   | Ganapati Filling Station | Subash Nagar   | Jammu       | J&K         | Zero Not shown before commencing delivery                                                   | Penalty imposed                                                                               |
|  19 | 2015-16   | Maa Petroleum            | Arjuni Morgaon | Gondia      | Maharashtra | 1. Overcharging 2. Non provision of Free Air                                                | Suspension of Sales and Supplies for 15 days Penalty imposed. Warning letter issued to Dealer |
|  20 | 2015-16   | Bhatia Service Station   | Nagpur         | Nagpur      | Maharashtra | Overcharging                                                                                | Penalty imposed                                                                               |
|  21 | 2015-16   | Sai Krishna Petroleum    | Ashtegaon      | Ahmed nagar | MH          | Non-availability of Toilet Facility                                                         | Penalty imposed                                                                               |

|   22 | 2015-16   | Shri Sai Petroleum                 | Adul            | Aurang abad   | MH          | Overcharging                                    | Suspended Sales &Supplies for 15 days   |
|------|-----------|------------------------------------|-----------------|---------------|-------------|-------------------------------------------------|-----------------------------------------|
|   23 | 2015-16   | Shri Om Petroleum                  | Sultanpur       | Aurang abad   | MH          | Overcharging                                    | Suspended Sales &Supplies for 15 days   |
|   24 | 2015-16   | M/s Guru Jambeshwar Petro Services | Jaipur City     | Jaipur        | Rajasthan   | Non Availabilty of Free Air                     | Penalty imposed                         |
|   25 | 2015-16   | M/s Tonk Road Service Station      | Jaipur City     | Jaipur        | Rajasthan   | Short Delivery                                  | Penalty imposed                         |
|   26 | 2016-17   | BSV Bros                           | Sathyamangal am | Erode         | TN          | Not allowed to use toilet                       | Penalty imposed                         |
|   27 | 2016-17   | NeelKanth F/s                      | Paontasahib     | Sirmaur       | HP          | Toilet facility not made availaible to Customer | Penalty imposed                         |
|   28 | 2016-17   | G S Petroleum                      | Gadi Garh       | Jammu         | J&K         | Suspected Adulteration                          | Complaint under investigation           |
|   29 | 2016-17   | Durga Filling Station              | Udhampur        | Udham pur     | J&K         | Air Facility not working                        | Penalty imposed                         |
|   30 | 2016      | Shinde Petroleum                   | Bavdhan         | Pune          | Maharashtra | Short Delivery                                  | Penalty imposed                         |
|   31 | 2016-17   | M/s Guru Jambeshwar Petro Services | Jaipur City     | Jaipur        | Rajasthan   | Short Delivery                                  | Penalty imposed                         |
|   32 | 2016-17   | Isnapur Filling Station            | Isnapur         | Medak         | Telangana   | No water facility in Toilet                     | Penalty imposed                         |
|   33 | 2016-17   | Rengasamy Agencies                 | Othakadai       | Erode         | TN          | Air Tower non operational                       | Penalty imposed                         |

|    | Annexure-III Annexure referred to in reply to Parts (e) of Lok Sabha Starred Question No.78 asked by Shri Raghav Lakhanpal for answer on 21.11.2016 regarding 'Irregularities by Authorised Agents/Dealers'.   | Annexure-III Annexure referred to in reply to Parts (e) of Lok Sabha Starred Question No.78 asked by Shri Raghav Lakhanpal for answer on 21.11.2016 regarding 'Irregularities by Authorised Agents/Dealers'.   | Annexure-III Annexure referred to in reply to Parts (e) of Lok Sabha Starred Question No.78 asked by Shri Raghav Lakhanpal for answer on 21.11.2016 regarding 'Irregularities by Authorised Agents/Dealers'.   | Annexure-III Annexure referred to in reply to Parts (e) of Lok Sabha Starred Question No.78 asked by Shri Raghav Lakhanpal for answer on 21.11.2016 regarding 'Irregularities by Authorised Agents/Dealers'.   | Annexure-III Annexure referred to in reply to Parts (e) of Lok Sabha Starred Question No.78 asked by Shri Raghav Lakhanpal for answer on 21.11.2016 regarding 'Irregularities by Authorised Agents/Dealers'.   |
|----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
|    | State/OMC-wise number of inspections carried out during the last three years and the current year (April to September, 2016).                                                                                  | State/OMC-wise number of inspections carried out during the last three years and the current year (April to September, 2016).                                                                                  | State/OMC-wise number of inspections carried out during the last three years and the current year (April to September, 2016).                                                                                  | State/OMC-wise number of inspections carried out during the last three years and the current year (April to September, 2016).                                                                                  | State/OMC-wise number of inspections carried out during the last three years and the current year (April to September, 2016).                                                                                  |
|    |                                                                                                                                                                                                                | BPCL                                                                                                                                                                                                           | HPCL                                                                                                                                                                                                           | IOCL                                                                                                                                                                                                           | Total                                                                                                                                                                                                          |
| 1  | A&N Islands                                                                                                                                                                                                    | 0                                                                                                                                                                                                              | 0                                                                                                                                                                                                              | 246                                                                                                                                                                                                            | 246                                                                                                                                                                                                            |
| 2  | Andhra Pradesh                                                                                                                                                                                                 | 11011                                                                                                                                                                                                          | 12804                                                                                                                                                                                                          | 14298                                                                                                                                                                                                          | 38113                                                                                                                                                                                                          |
| 3  | Arunachal Pradesh                                                                                                                                                                                              | 83                                                                                                                                                                                                             | 0                                                                                                                                                                                                              | 469                                                                                                                                                                                                            | 552                                                                                                                                                                                                            |
| 4  | Assam                                                                                                                                                                                                          | 1359                                                                                                                                                                                                           | 1138                                                                                                                                                                                                           | 6346                                                                                                                                                                                                           | 8843                                                                                                                                                                                                           |
| 5  | Bihar                                                                                                                                                                                                          | 6678                                                                                                                                                                                                           | 5756                                                                                                                                                                                                           | 16097                                                                                                                                                                                                          | 28531                                                                                                                                                                                                          |
| 6  | Chandigarh                                                                                                                                                                                                     | 130                                                                                                                                                                                                            | 277                                                                                                                                                                                                            | 385                                                                                                                                                                                                            | 792                                                                                                                                                                                                            |
| 7  | Chattishgarh                                                                                                                                                                                                   | 1499                                                                                                                                                                                                           | 3654                                                                                                                                                                                                           | 5271                                                                                                                                                                                                           | 10424                                                                                                                                                                                                          |
| 8  | D &NHaveli                                                                                                                                                                                                     | 41                                                                                                                                                                                                             | 0                                                                                                                                                                                                              | 127                                                                                                                                                                                                            | 168                                                                                                                                                                                                            |
| 9  | Daman and Diu                                                                                                                                                                                                  | 59                                                                                                                                                                                                             | 0                                                                                                                                                                                                              | 165                                                                                                                                                                                                            | 224                                                                                                                                                                                                            |
| 10 | Delhi                                                                                                                                                                                                          | 1455                                                                                                                                                                                                           | 1512                                                                                                                                                                                                           | 2999                                                                                                                                                                                                           | 5966                                                                                                                                                                                                           |
| 11 | Goa                                                                                                                                                                                                            | 544                                                                                                                                                                                                            | 335                                                                                                                                                                                                            | 414                                                                                                                                                                                                            | 1293                                                                                                                                                                                                           |
| 12 | Gujarat                                                                                                                                                                                                        | 7266                                                                                                                                                                                                           | 5560                                                                                                                                                                                                           | 16307                                                                                                                                                                                                          | 29133                                                                                                                                                                                                          |
| 13 | Haryana                                                                                                                                                                                                        | 4008                                                                                                                                                                                                           | 7450                                                                                                                                                                                                           | 18084                                                                                                                                                                                                          | 29542                                                                                                                                                                                                          |
| 14 | Himachal Pradesh                                                                                                                                                                                               | 623                                                                                                                                                                                                            | 1455                                                                                                                                                                                                           | 2845                                                                                                                                                                                                           | 4923                                                                                                                                                                                                           |
| 15 | Jammu and Kashmir                                                                                                                                                                                              | 1092                                                                                                                                                                                                           | 1433                                                                                                                                                                                                           | 2739                                                                                                                                                                                                           | 5264                                                                                                                                                                                                           |
| 16 | Jharkhand                                                                                                                                                                                                      | 3518                                                                                                                                                                                                           | 3144                                                                                                                                                                                                           | 8226                                                                                                                                                                                                           | 14888                                                                                                                                                                                                          |
| 17 | Karnataka                                                                                                                                                                                                      | 11260                                                                                                                                                                                                          | 9724                                                                                                                                                                                                           | 19704                                                                                                                                                                                                          | 40688                                                                                                                                                                                                          |
| 18 | Kerala                                                                                                                                                                                                         | 5502                                                                                                                                                                                                           | 5667                                                                                                                                                                                                           | 10386                                                                                                                                                                                                          | 21555                                                                                                                                                                                                          |
| 19 | Lakshadweep                                                                                                                                                                                                    | 0                                                                                                                                                                                                              | 0                                                                                                                                                                                                              | 0                                                                                                                                                                                                              | 0                                                                                                                                                                                                              |
| 20 | Madhya Pradesh                                                                                                                                                                                                 | 7612                                                                                                                                                                                                           | 7986                                                                                                                                                                                                           | 14975                                                                                                                                                                                                          | 30573                                                                                                                                                                                                          |
| 21 | Maharashtra                                                                                                                                                                                                    | 17132                                                                                                                                                                                                          | 17346                                                                                                                                                                                                          | 24031                                                                                                                                                                                                          | 58509                                                                                                                                                                                                          |
| 22 | Manipur                                                                                                                                                                                                        | 118                                                                                                                                                                                                            | 0                                                                                                                                                                                                              | 813                                                                                                                                                                                                            | 931                                                                                                                                                                                                            |
| 23 | Meghalaya                                                                                                                                                                                                      | 428                                                                                                                                                                                                            | 318                                                                                                                                                                                                            | 1321                                                                                                                                                                                                           | 2067                                                                                                                                                                                                           |
| 24 | Mizoram                                                                                                                                                                                                        | 15                                                                                                                                                                                                             | 41                                                                                                                                                                                                             | 195                                                                                                                                                                                                            | 251                                                                                                                                                                                                            |
| 25 | Nagaland                                                                                                                                                                                                       | 86                                                                                                                                                                                                             | 31                                                                                                                                                                                                             | 372                                                                                                                                                                                                            | 489                                                                                                                                                                                                            |
| 26 | Orissa                                                                                                                                                                                                         | 4703                                                                                                                                                                                                           | 4035                                                                                                                                                                                                           | 9283                                                                                                                                                                                                           | 18021                                                                                                                                                                                                          |
| 27 | Puducherry                                                                                                                                                                                                     | 377                                                                                                                                                                                                            | 367                                                                                                                                                                                                            | 595                                                                                                                                                                                                            | 1339                                                                                                                                                                                                           |
| 28 | Punjab                                                                                                                                                                                                         | 6228                                                                                                                                                                                                           | 9507                                                                                                                                                                                                           | 23644                                                                                                                                                                                                          | 39379                                                                                                                                                                                                          |
| 29 | Rajasthan                                                                                                                                                                                                      | 8054                                                                                                                                                                                                           | 6167                                                                                                                                                                                                           | 20950                                                                                                                                                                                                          | 35171                                                                                                                                                                                                          |
| 30 | Sikkim                                                                                                                                                                                                         | 259                                                                                                                                                                                                            | 91                                                                                                                                                                                                             | 246                                                                                                                                                                                                            | 596                                                                                                                                                                                                            |
| 31 | Tamil Nadu                                                                                                                                                                                                     | 17216                                                                                                                                                                                                          | 12019                                                                                                                                                                                                          | 25047                                                                                                                                                                                                          | 54282                                                                                                                                                                                                          |
| 32 | Telangana                                                                                                                                                                                                      | 5295                                                                                                                                                                                                           | 5230                                                                                                                                                                                                           | 11016                                                                                                                                                                                                          | 21541                                                                                                                                                                                                          |
| 32 | Tripura                                                                                                                                                                                                        | 14                                                                                                                                                                                                             | 0                                                                                                                                                                                                              | 515                                                                                                                                                                                                            | 529                                                                                                                                                                                                            |
| 33 | Uttar Pradesh                                                                                                                                                                                                  | 9869                                                                                                                                                                                                           | 14981                                                                                                                                                                                                          | 45631                                                                                                                                                                                                          | 70481                                                                                                                                                                                                          |
| 34 | Uttarakhand                                                                                                                                                                                                    | 1242                                                                                                                                                                                                           | 2149                                                                                                                                                                                                           | 3320                                                                                                                                                                                                           | 6711                                                                                                                                                                                                           |
| 35 | West Bengal                                                                                                                                                                                                    | 6439                                                                                                                                                                                                           | 6687                                                                                                                                                                                                           | 15700                                                                                                                                                                                                          | 28826                                                                                                                                                                                                          |
|    | Total                                                                                                                                                                                                          | 141215                                                                                                                                                                                                         | 146864                                                                                                                                                                                                         | 322762                                                                                                                                                                                                         | 610841                                                                                                                                                                                                         |