Lok Sabha Question No. 2188 (UNSTARRED), answered on 2018-07-31
Subject: Consumer Courts
Ministry: CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION
Asked by: R. PARTHIPAN

## Government of India

## Ministry of Consumer Affairs, Food and Public Distribution Department of Consumer Affairs

## LOK SABHA UNSTARRED QUESTION NO. 2188 TO BE ANSWERED ON 31.07.2018

## CONSUMER COURTS

2188.  SHRI R. PARTHIPAN:

## Will  the  Minister  of  CONSUMER  AFFAIRS,  FOOD  AND  PUBLIC  DISTRIBUTION miHkksDrk ekeys] [kk| vkSj lkoZtfud forj.k ea=h be pleased to state:

- (a) whether  the  Government  is  assuring  every  consumer  the  right  to  quality,  quantity,  potency, purity, standard and prices of goods and services for materials/goods sold in the country and if so, the details thereof;
- (b) whether  the  Government  is  planning  to  establish  more  consumer  courts  across  the  country  to settle consumer cases and if so, the details thereof;
- (c) the details of existing consumer courts across the country, State-wise; and
- (d) whether these courts are overloaded now with enormous cases and if so, the details thereof along with the number of pending cases in the consumer courts, State-wise?

## ANSWER

## miHkksDrk ekeys] [kk| vkSj lkoZtfud forj.k jkT; ea=h ¼Jh lh- vkj- pkS/kjh½

## THE MINISTER OF STATE CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION (SHRI C. R. CHAUDHARY)

(a) to (c) : The Consumer Protection Act 1986, seeks inter-alia, to promote and protect the rights of the consumers and the right to be informed about the quality, quantity, potency, purity, standard and price of goods to protect the consumer against unfair trade practices. As per the provisions of the Act, there is a three tier quasi-judicial mechanism in place to adjudicate the grievances of the consumers and provide redress in case of unfair trade practices, defective products, deficiency in goods and services etc. There are 622 functional District Consumer  Disputes Redressal Commission, 35 State Consumer  Disputes Redressal  Commission  and  one  National  Consumer    Disputes  Redressal  Commission  to  settle  the disputes of the consumers. The details of the existing consumer courts across the country is at Annexure I .

## ANNEXURE - I REFERRED IN REPLY TO PARTS (A) TO (C) OF LOK SABHA UNSTARRED QUESTION NO. 2188 FOR 31.07.2018 REGARDING CONSUMER COURTS.

----------------------------------------------------------------------------------------------------------------------------------

## INFORMATION REGARDING FUNCTIONAL (STATE COMMISSIONS/DISTRICT FORUMS)

(Updated on 05.07.2018)

| Sl. No.   | States              | Whether SC Functional or Non-functional   |   No. of District Fora |   Functional District Fora |
|-----------|---------------------|-------------------------------------------|------------------------|----------------------------|
| 1         | Andhra Pradesh      | Yes                                       |                     17 |                         17 |
| 2         | A &NIslands         | Yes                                       |                      1 |                          1 |
| 3         | Arunachal Pradesh   | Yes                                       |                     18 |                         18 |
| 4         | Assam               | Yes                                       |                     23 |                         21 |
| 5         | Bihar               | Yes                                       |                     38 |                         33 |
| 6         | Chandigarh          | Yes                                       |                      2 |                          2 |
| 7         | Chattisgarh         | Yes                                       |                     27 |                         18 |
| 8         | Daman &Diu*         | Yes                                       |                      2 |                          2 |
| 9         | Dadar Nagar Haveli* | Yes                                       |                      1 |                          1 |
| 10        | Delhi               | Yes                                       |                     11 |                         10 |
| 11        | Goa                 | Yes                                       |                      2 |                          2 |
| 12        | Gujarat             | Yes                                       |                     38 |                         38 |
| 13        | Haryana             | Yes                                       |                     21 |                         21 |
| 14        | Himachal Pradesh    | Yes                                       |                     12 |                         11 |
| 15        | Jammu &Kashmir      | Yes                                       |                      2 |                          2 |
| 16        | Jharkhand           | Yes                                       |                     24 |                         24 |
| 17        | Karnataka           | Yes                                       |                     31 |                         31 |
| 18        | Kerala              | Yes                                       |                     14 |                         14 |
| 19        | Lakshadweep         | Yes                                       |                      1 |                          1 |
| 20        | Madhya Pradesh      | Yes                                       |                     51 |                         31 |
| 21        | Maharashtra         | Yes                                       |                     40 |                         40 |
| 22        | Manipur             | Yes                                       |                      9 |                          4 |
| 23        | Meghalaya           | Yes                                       |                     11 |                          7 |
| 24        | Mizoram             | Yes                                       |                      8 |                          8 |
| 25        | Nagaland            | Yes                                       |                     11 |                         11 |
| 26        | Orissa              | Yes                                       |                     31 |                         31 |
| 27        | Pondicherry         | Yes                                       |                      1 |                          1 |
| 28        | Punjab              | Yes                                       |                     20 |                         20 |
| 29        | Rajasthan           | Yes                                       |                     37 |                         37 |
| 30        | Sikkim              | Yes                                       |                      4 |                          4 |
| 31        | Tamil Nadu          | Yes                                       |                     31 |                         31 |
| 32        | Telangana           | Yes                                       |                     12 |                         12 |
| 33        | Tripura             | Yes                                       |                      4 |                          4 |
| 34        | Uttar Pradesh       | Yes                                       |                     79 |                         79 |
| 35        | Uttarakhand         | Yes                                       |                     13 |                         12 |
| 36        | West Bengal         | Yes                                       |                     23 |                         23 |
|           | TOTAL               |                                           |                    670 |                        622 |

## ANNEXURE  -  II  REFERRED  IN  REPLY  TO  PART  (D)  OF  LOK  SABHA  UNSTARRED QUESTION NO. 2188 FOR 31.07.2018 REGARDING CONSUMER COURTS.

---------------------------------------------------------------------------------------------------------------------------------

Statement of Cases Filed / Disposed of / Pending in the National Commission and State Commissions

(Updated on 05.07.2018)

| Sl. No.   | Name of State       |   Cases filed since inception |   Cases disposed of since inception |   Cases Pending |
|-----------|---------------------|-------------------------------|-------------------------------------|-----------------|
|           | National Commission |                        122042 |                              103520 |           18522 |
| 1         | Andhra Pradesh      |                         33170 |                               32231 |             939 |
| 2         | A &NIslands         |                           111 |                                 106 |               5 |
| 3         | Arunachal Pradesh   |                           104 |                                  95 |               9 |
| 4         | Assam               |                          3113 |                                2599 |             514 |
| 5         | Bihar               |                         19551 |                               17423 |            2128 |
| 6         | Chandigarh          |                         21138 |                               20412 |             726 |
| 7         | Chattisgarh         |                         13318 |                               12857 |             461 |
| 8         | Daman &Diu and DNH* |                            25 |                                  20 |               5 |
| 9         | Delhi               |                         49190 |                               41803 |            7387 |
| 10        | Goa                 |                          3193 |                                2995 |             198 |
| 11        | Gujarat             |                         57238 |                               52005 |            5233 |
| 12        | Haryana             |                         51851 |                               49174 |            2677 |
| 13        | Himachal Pradesh    |                          9957 |                                9666 |             291 |
| 14        | Jammu &Kashmir      |                          9038 |                                7549 |            1489 |
| 15        | Jharkhand           |                          6383 |                                5631 |             752 |
| 16        | Karnataka           |                         58523 |                               48638 |            9885 |
| 17        | Kerala              |                         31084 |                               28059 |            3025 |
| 18        | Lakshadweep         |                            18 |                                  16 |               2 |
| 19        | Madhya Pradesh      |                         53916 |                               43857 |           10059 |
| 20        | Maharashtra         |                         76712 |                               61508 |           15204 |
| 21        | Manipur             |                           170 |                                 164 |               6 |
| 22        | Meghalaya           |                           300 |                                 285 |              15 |
| 23        | Mizoram             |                           234 |                                 216 |              18 |
| 24        | Nagaland            |                           165 |                                 136 |              29 |
| 25        | Odisha              |                         25868 |                               18940 |            6928 |
| 26        | Puducherry          |                          1123 |                                1081 |              42 |
| 27        | Punjab              |                         38568 |                               37660 |             908 |
| 28        | Rajasthan           |                         67072 |                               62609 |            4463 |
| 29        | Sikkim              |                            57 |                                  54 |               3 |
| 30        | Tamil Nadu          |                         28957 |                               24953 |            4004 |
| 31        | Telangana           |                          3355 |                                1492 |            1863 |
| 32        | Tripura             |                          1813 |                                1787 |              26 |
| 33        | Uttar Pradesh       |                         84894 |                               59710 |           25184 |
| 34        | Uttarakhand         |                          6232 |                                5261 |             971 |
| 35        | West Bengal         |                         32422 |                               27314 |            5108 |
|           | TOTAL               |                        910905 |                              781826 |          129079 |