Lok Sabha Question No. 3840 (UNSTARRED), answered on 2016-12-08
Subject: Irregularities/Violation by Airlines
Ministry: CIVIL AVIATION
Asked by: RAMA DEVI, PRATAPRAO GANPATRAO JADHAV, MANOJ RAJORIA

## GOVERNMENT OF INDIA MINISTRY OF CIVIL AVIATION LOK SABHA

(To be answered on the December 2016)

UNSTARRED NO. : 3840

## IRREGULARITIESNIOLATION BY AIRLINES

3840.

SHRIMATI RAMA DEVI SHRI PRATAPRAO JADHAV DR MANOJ RAJORIA

Will the Minister of CIVIL AVIATION

be pleased to state:-

- (a) the number of cases registered under the violation of Air Operator Certification Manual during the last three years and the current year; yearwise;
- (c) whether the Government has taken cognizance of different types of unethical trade practices and other irregularities including bogus bookings made by airlines and travel portais; if sO, the details thereof; being
- (b) the names of the airlines which have violated the said manual during the and the action taken against such airlines; period
- (d) the details of rules/regulations/ guidelines for operating the airlines/travel portals in order to protect the interests of customers   including checking bogus bookings; and
- (e) the corrective steps taken by the Government to protect the interests of customers and outcome thereof?

## ANSWER

(Shri Ashok Gajapathi Raju Pusapati)

Minister of CIVIL AVIATION

- violation of Air Operator Certification Manual are given below:

The enforcement actions taken against the airlines are given in Annexure-A (c): No complaints substantiating the violation %f tariff rule by airlines have been received by Directorate General of Civil Aviation (DGCA):

Year

No. of cases

2013

Nil

2014

Nil

2015

01

2016 (up to November )

07

Implementation of the provisions of trade practices is not under the domain of DGCA: Travel Agents/Portals are not regulated by DGCA:

(e): DGCA has developed user friendly\_portal Know Your Rights" for information of passenger travelling/ intending to travel by air: The portal was developed with aim to increase awareness among air passengers regarding their rights in case of flight cancellation, delays, denied boarding, cancellation of tickets, passenger grievance redressal system, facilitation for passengers with disability, facilitation at airport etc:

(d): In order to prevent excessive charging and sudden surges in airfares and to promote transparency by scheduled domestic airlines, DGCA has issued Air Transport Circular 02 0f 2010 wherein airlines are required to display on their respective websites the tariff sheet route-wise across their network in various fare categories and the manner it is offered in the market. The intention behind the above directions is to keep the passengers informed of pricing pattern of airlines:

Although the Civil Aviation Requirements (CAR) / Air Transport Circulars (ATC) o passengers facilitation is available on DGCA website; the relevant CARIATC is also included at relevant places at "Know You Rights portal in order to bring awareness among the public:

As a result; e-mail, queries/RTI request seeking passenger facilitation related information has reduced.

'

.

.

## Annexure A

|      | Violation and Action taken by DGCA from 2013 to 2016 (Till Novembe:" 2016)   | Violation and Action taken by DGCA from 2013 to 2016 (Till Novembe:" 2016)   | Violation and Action taken by DGCA from 2013 to 2016 (Till Novembe:" 2016)                     | Violation and Action taken by DGCA from 2013 to 2016 (Till Novembe:" 2016)   |
|------|------------------------------------------------------------------------------|------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------|------------------------------------------------------------------------------|
| S No | Year                                                                         | Organization/A irlines                                                       | Irregularities                                                                                 | Action Taken                                                                 |
|      | 2015                                                                         | Mls Jindal Steel Power Ltd.                                                  | Withdrawal of security clearance by MHA                                                        | Air Operator permit was cancelled.                                           |
| 2    | 2016                                                                         | Mls Thumby Aviation                                                          | Concealment of factual information endorsemnent of helicopter VT- ASL in AOP during            | Warning issued to accountable manager to be care full in future              |
|      | 2016                                                                         | Mls EON Aviation Pvt. Ltd.                                                   | Security clearance for grant of Air operator Permit(AOP) has been denied by MHA_               | Air Operator permit was cancelled                                            |
| 4    | 2016                                                                         | Mls Supreme Transport                                                        | Concealment of factual inforiation about the lease agreement of VT- PRS for endorsement of AOP | Air Operator permit suspended for two months w.e.f: 14.06.2016               |
| 5_   | 2016                                                                         | Mls E-factor Ballon                                                          | Unauthorized Test flying of Hot Air Balloon without  permission from ATC                       | Air Operator permit suspended for one month w.e.f: 26.09.2016                |
| 6    | 2016                                                                         | Ms GVK Projects and Technical services                                       | Appointment of Board of Directors without Security clearance   from MHA                        | Warning issued to Organization                                               |
|      | 2016                                                                         | Mls Turbo- Megha                                                             | Operation of aircraft VT-TMU without endorsement in AOP                                        | Suspension of Certificate of Registration of VT-TMU for 15 days              |
| 8_   | 2016                                                                         | Mls Air Pegasus Pvt. Ltd.                                                    | No aircraft is available for continuation 0f AOP                                               | Air Operator  permit was suspended w.e.f: 08.11.2016                         |

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