Lok Sabha Question No. 172 (UNSTARRED), answered on 2017-02-02
Subject: Performance of Air India
Ministry: CIVIL AVIATION
Asked by: MUTHAMSETTI SRINIVASA RAO (AVNTHI), C. N. JAYADEVAN, YERRAM VENKATA SUBBAREDDY, PARASURAMAN K., GOPALAKRISHNAN CHINNARAJ, NAGARAJAN P.

172.

GOVERNMENT OF INDIA MINISTRY OF CIVIL AVIATION LOK SABHA UNSTARRED QUESTION NO. : 172 (To be answered o the February 2017) 2nd

## PERFORMANCE OF AIR INDIA

SHRI CN. JAYADEVAN

.

SHRI MUTHAMSETTI SRINIVASA RAO(A VANTHI)

SHRI Y.V. SUBBA REDDY

SHRI K PARASURAMAN

DR. C. GOPALAKRISHNAN

SHRI P. NAGARAJAN

Will the Minister of CIVIL A VIATION

## ANSWER

Minister of State in the Ministry of CIVIL AVIATION

.

(Shri Jayant Sinha)

.

be pleased to state: -

- (a) whether the aviation insights company FlightStats has ranked Air India &s the third worst global performer in terms 0f O time operations in 2016;
- (b) the details thereof and reaction of the Government thereto; if 80,
- the details of parameters that have been taken into account while arriving at this rank;
- (d) the remedial measures taken by the Government to improve the quality of service and performance of Air India;
- (e) whether the number of passengers going abroad from the country is high in ether airlines like Qatar Airways and not even half of them in Air India; and
- if the details thereof and the comparative ratio of passengers travelling in Air India t0 abroad for the last five years and the steps taken by the Government to improve the quality of services and performance of Air India? SO,

'

- (a) to (c): Madam: The matter was taken Up with MIs FlightStats by Air India. Mls FlightStats has clarified that: Yes;
- "We understand that a recent article by Bloomberg has portrayed Air India in a negative light and we want to assure you that FlightStats by no means endorsed their portrayal of your performance. While we do highlight exceptional performers, we do not, and have not, highlighted low performance or maintain a list of worst performing airlines"\_
- (d): Air India constantly endeavors to improvelupgrade its services. The following are offered by Air India to meet the competition in the market:
- Prepaid Baggage Allowance
- iii. Preferred seat-selection
- ii. Introduction of B737 Dreamliners
- iv. Dynamic pricing & Introduction of Advance Purchase Scheres
- vi. Introduction of new routes
- v: Flash sale of seats to increases revenues & PLF
- vii: Various sales & Making Schemes
- viii. Free Baggage Allowance of 25 on domestic sector of flights and 15 kgs ( ATRICRJ Flights) kg:
- (e) & (f) : Madam: The year wise details of carriage of international passengers from India by different Airlines for the last five years are given at Annexure. No,

AI has taken several steps to improve the quality of services such as offering convenience of economy, business and first class seats on certain domestic sector where it is operating wide bodied aircraft; introduction of various meal and cuisine on board, through check in facility, seamless connectivity through AI hubs Delhi and Mumbai, airport upgrade scheme for domestic and international airports, etc: option

AI has progressively inducted the most technologically advanced B 787 aircrait on some of its services catering to London; Frankfurt; Paris; Seoul, Osaka; Singapore; Shanghai, and With the replacement of B 777 services with B787 aircraft on these routes, Air India has been able to improve the profitability of the services operated to the above destinations: Hong Kong\_ Tokyo:

Government a Turnaround Plan (TAP) [. Financial Restructuring Plan (FRP) for operational and financial turnaround of Air India. The TAP/FRP provides equity infusion of Rs.30231 crores upto 2021 subject to achievement of certain milestones as laid down in the TAP/FRP The Company has made substantial progress in both Operational as well as Financial Areas a8 per TAP milestones  As a part of the Turnaround Strategy for Air India the company with the overall support of the Govt: has initiated steps in order to cut costs and losses. Ltd ,

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