Lok Sabha Question No. 4427 (UNSTARRED), answered on 2016-12-14
Subject: MNP Scheme
Ministry: COMMUNICATIONS
Asked by: HARI NARAYAN RAJBHAR, RAMSINH PATALYABHAI RATHWA

## GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS DEPARTMENT OF TELECOMMUNICATIONS

## LOK SABHA UNSTARRED QUESTION NO.4427 TO BE ANSWERED ON 14 TH   DECEMBER,  2016

## MNP SCHEME

- †4427. SHRI HARINARAYAN RAJBHAR: SHRI RAMSINH RATHWA:

Will the Minister of COMMUNICATIONS be pleased to state:

- (a) the total number of subscribers ported out and ported in BSNL or MTNL;
- (b) the action taken by these PSUs to retain their customer base;
- (c) the  number of mobile phone subscribers who have requested for porting out and porting in under the Mobile Number Portability (MNP), operator-wise;
- (d) whether some private cellular operators are not fully complying with the MNP norms and are keeping the subscribers request pending; and
- (e) if  so,  the  details  of  the  complaints  received  in  this  regard  and  the  number of requests  cancelled/kept  pending  by  each  of  the  operators  under  the  MNP  scheme and  the  action  taken/being  taken  against  the  guilty  operators  by  Government, operator-wise?

## ANSWER

## THE MINISTER OF STATE (IC) OF THE MINISTRY OF COMMUNICATIONS & MINISTER OF STATE IN THE MINISTRY OF RAILWAYS (SHRI MANOJ SINHA)

- (a) A  total  of  79,75,846  subscribers  have  ported  out  and  60,51,215  subscribers have ported-in to  the  mobile  network  of Bharat  Sanchar  Nigam Limited (BSNL).    A total of 4,41,879 subscribers have ported out and 1,21,219 subscribers have ported-in to the mobile network of Mahanagar Telephone Nigam Limited (MTNL).
- (b) Following actions have been taken by BSNL and MTNL to retain their customer base:
- (i) Circles have formed Special Cell to contact customers and address their grievances on war footing.
- (ii) Competitive prices for all wireless products.
- (iii) Wide  publicity  through  media  highlighting  the  advantage  of  availing services,  namely,  Trusted  Brand,  Transparent  Billing, Widest  Network, competitive rates etc.
- (iv) BSNL has provided the free National Roaming to its customers.
- (v) BSNL is augmenting its mobile network progressively so as to enhance coverage/capacity.

- (vi) Optimizing their network continuously for its better performance.
- (vii) Continuous surveys for the low signal area and take corrective measures.
- (viii) NodeBip-fication in all circles are being done for improving data speed of mobile network.
- (ix) Quality of Service (QoS) measures like BTSs  addition, capacity augmentation  and  upgradation,  antenna  titling,  optimization  of  radio network and drive test are being done on continuous basis.
- (x) Introduces/revises tariff plans as per market trend and other conditions from time to time.
- (c) Operator wise details of Port-out and Port-in subscribers are at Annexure-I.

(d) & (e) A total  of  2479  number  of  complaints  have been  received by  different TERM Cells against  various  Telecom  Service  Providers  (TSPs)  across  the  country regarding keeping MNP request of subscribers pending or cancelled and thereby not complying  with  the  MNP  scheme  during  year  2015  and  current  year  2016  (upto 30.09.2016).    Out  of  these  complaints,  a  total  of  2320  number  of  complaints  have been  received  against  private  cellular  operators.    The  TSP-wise  details  are  at Annexure-II.

The complaints received are suitably addressed and resolved within reasonable period of time by TERM  (Telecom Enforcement, Resource and Monitoring) Cells of Government.

Contd/elipsis3/-

## Annexure-I

## Operator wise details of Port-out and Port-in subscriber

| Sl.No.   | Name of Telecom Operator                  | Total Number of Subscribers   | Total Number of Subscribers   |
|----------|-------------------------------------------|-------------------------------|-------------------------------|
| Sl.No.   | Name of Telecom Operator                  | Port-Out                      | Port-In                       |
| 1        | Bharti Airtel                             | 48,00,890                     | 4,30,36,400                   |
| 2        | Vodafone                                  | 48,65,448                     | 4,70,66,964                   |
| 3        | MTNL GSM*                                 | 4,41,879                      | 1,21,219                      |
| 4        | BSNL GSM                                  | 79,72,608                     | 60,49,358                     |
| 5        | BSNL CDMA**                               | 3,238                         | 1,857                         |
| 6        | Idea                                      | 2,75,34,091                   | 4,56,17,841                   |
| 7        | Tata GSM                                  | 1,78,34,939                   | 1,50,22,636                   |
| 8        | Tata CDMA                                 | 39,90,306                     | 3,51,577                      |
| 9        | Aircel/Dishnet                            | 1,56,62,184                   | 85,03,738                     |
| 10       | Reliance Communication Limited (RCL) CDMA | 63,31,933                     | 17,33,408                     |
| 11       | RCL GSM                                   | 1,33,28,226                   | 91,68,191                     |
| 12       | Reliance Telecom Limited (RTL)            | 78,37,515                     | 47,51,185                     |
| 13       | Sistema Shyam CDMA                        | 16,45,784                     | 7,49,097                      |
| 14       | Videocon                                  | 35,63,047                     | 10,33,987                     |
| 15       | Quardrant GSM                             | 3,36,046                      | 3,07,916                      |
| 16       | Quardrant CDMA                            | 30,472                        | 56                            |
| 17       | Telenor                                   | 70,45,980                     | 23,35,114                     |
| 18       | S Tel                                     | 2,92,832                      | 12,622                        |
| 19       | Etisalat                                  | 11,57,685                     | 7,147                         |
| 20       | Loop                                      | 13,49,918                     | 1,54,004                      |
| 21       | Reliance Jio                              | 580                           | 1,284                         |
|          | Total                                     | 18,60,25,601                  | 18,60,25,601                  |

Contd/elipsis4/-

## Annexure-II

Operator wise details of complaints received by TERM Cell regarding keeping the MNP request of subscriber pending or cancelled and not complying with the MNP scheme for the period from 01.01.2015 to 30.09.2016

| Sl.No.   | Name of Telecom Service Provider     |   No. of Complaints |
|----------|--------------------------------------|---------------------|
| 1        | Aircel                               |                 195 |
| 2        | Airtel                               |                 651 |
| 3        | BSNL                                 |                 110 |
| 4        | Idea                                 |                 444 |
| 5        | MTNL                                 |                  49 |
| 6        | Quardrant/HFCL                       |                  12 |
| 7        | Reliance Jio                         |                   3 |
| 8        | Reliance (RCL/RTL)                   |                 342 |
| 9        | Sistema Shyam Telecom Limited        |                   4 |
| 10       | Telenor                              |                  15 |
| 11       | Tata Telecom Services Limited (TTSL) |                  84 |
| 12       | Videocon                             |                  15 |
| 13       | Vodafone                             |                 555 |
|          | Total                                |                2479 |

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