Lok Sabha Question No. 525 (STARRED), answered on 2018-04-04
Subject: Complaints of SC/ST Employees
Ministry: RAILWAYS
Asked by: RATTAN LAL KATARIA

## GOVERNMENT OF INDIA MINISTRY OF RAILWAYS

## LOK SABHA STARRED QUESTION NO. 525 TO BE ANSWERED ON 04.04.2018

## COMPLAINTS OF SC/ST EMPLOYEES

## *525. SHRI RATTAN LAL KATARIA:

Will the Minister of RAILWAYS be pleased to state:

- (a) the  details  of  the  mechanism  adopted  by  the  Railways  for redressal of grievances/ complaints/ representations  of Scheduled  Caste (SC) and Scheduled Tribe (ST) employees;
- (b) whether some of the SC/ST employees have lodged complaints regarding harassment on the basis of Casteism;
- (c) if so, the details thereof along with the number of cases/complaints  received  and  disposed  of  during  the  last three years;
- (d) the time taken to dispose of these cases/complaints; and
- (e) the details of steps taken/being taken for the speedy disposal of    such  cases/complaints  and  safeguarding  the  interests  of SC/ST employees in the Railways?

## ANSWER MINISTER OF RAILWAYS AND COAL (SHRI PIYUSH GOYAL)

- (a)  to (e):  A Statement is laid on the Table of the House.

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STATEMENT  REFERRED  TO  IN  REPLY  TO  PARTS  (a)  TO  (e)  OF STARRED QUESTION NO. 525 BY SHRI RATTAN LAL KATARIA TO BE ANSWERED IN LOK SABHA ON 04.04.2018 REGARDING COMPLAINTS OF SC/ST EMPLOYEES

(a):    Ministry  of  Railways  have  a  reservation  cell  at  all  levels  i.e. Railway Board, Zonal Railway Headquarters and Divisional Headquarters  which  looks  after  the  interests  of  Scheduled  Caste (SC)/Scheduled Tribe (ST) employees on the Railways and also ensures implementation of the instructions, issued from time to time in regard to  Reservation  Rules  and  grievance  redressal.    Officers  from  SC/ST Community  are  nominated  as  Liaison  Officers  at  the  Railway  Board, Zonal  Railway  and  Divisional  Headquarters.    Grievances  of  SCs/STs employees received from various forums, including National Commission for Scheduled Castes, National Commission for Scheduled Tribes,  Hon'ble  Ministers,  Members  of  Parliament,  MLAs  and  other sources are examined with respect to extant rules and based on the factual position, appropriate action is taken at the appropriate level. At the field level also i.e. the Stations, Sheds, Workshops, Grievance Registers  are  provided  exclusively  for  the  SC/ST  employees,  where they can record their grievances.

SC/ST railway employees can also register their grievances online  on  the  Centralized  Public  Grievance  Redress  And  Monitoring System (CPGRAMS) developed by Department of Administrative Reforms and Public Grievances. These grievances are remitted to the concerned Railway authorities for speedy redressal.

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(b):  Yes, Madam. (c):    During  the  last  3  years  (2015-2017),  57  complaints  of  SC/ST employees regarding harassment on the basis of Casteism have been received in the Railways, out of which 50 cases have been finalized. of

Balance  7  cases are under the various stages investigation/examination.

(d) & (e): Such complaints are taken very seriously by the Administration. If after due investigation, the case is proved, immediate necessary action is taken against the erring Officials.  Time taken for Investigation of such cases,  varies from case to case.

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