Lok Sabha Question No. 4321 (UNSTARRED), answered on 2016-12-12
Subject: Norms for Processing of EPFO Claims
Ministry: LABOUR AND EMPLOYMENT
Asked by: BIDYUT BARAN MAHATO, ASHOK SHANKARRAO CHAVAN, SUDHEER GUPTA, VIJAY KUMAR S.R., KUNWAR HARIBANSH SINGH, SUNIL BALIRAM GAIKWAD, NANABHAU FALGUNRAO PATOLE, RAKSHA NIKHIL KHADSE

## GOVERNMENT OF INDIA MINISTRY OF LABOUR AND EMPLOYMENT LOK SABHA

## UNSTARRED QUESTION NO. 4321 TO BE ANSWERED ON 12.12.2016

## NORMS FOR PROCESSING OF EPFO CLAIMS

4321. SHRI BIDYUT BARAN MAHATO:

SHRI ASHOK SHANKARRAO CHAVAN:

SHRI SUDHEER GUPTA:

SHRI S.R. VIJAYAKUMAR:

KUNWAR HARIBANSH SINGH:

DR. SUNIL BALIRAM GAIKWAD:

SHRI NANA PATOLE:

SHRIMATI RAKSHATAI KHADSE:

Will the Minister of LABOUR AND EMPLOYMENT be pleased to state:

- (a)the  detail  of  the  norms  prescribed  for  processing  death  and  retirement
- claims by Employees' Provident Fund Organisation (EPFO);
- (b)whether the Government proposes to reduce the period of settlement of death claims to 7 days and to settle the retirement claims before a worker retires from the job;
- (c)if  so,  the  details  thereof  and  the  time  by  which  it  is  likely  to  be implemented;
- (d) whether the Government has made it mandatory to use Internet banking as  the  mode  of  receipt  of  EPF  dues  and  if  so,  the  details  thereof  along with the further  steps  taken  to  increase  the  use  of  internet  banking  for EPFO members; and
- (e)whether a Memorandum of Understanding (MoU) has been signed between EPFO and CSE e-Governance Service India Limited to expand the reach of convenience to EPF members and if so, the details thereof along with the terms and conditions of the said agreement?

## ANSWER

## MINISTER OF STATE (IC) FOR LABOUR AND EMPLOYMENT (SHRI BANDARU DATTATREYA)

- (a) to (c): The time limit for settlement of claims complete in all respects submitted  along  with  the  requisite  documents  has  been  reduced  from  30 days to 20 days with effect from 02.07.2015.  The claims  are to be settled as  envisaged  in  the  Employees'  Provident  Funds  (EPF)  Scheme,  1952, Employees'  Pension  Scheme  (EPS),  1995  and  Employees'  Deposit-Linked Insurance  (EDLI)  Scheme,  1976  framed  under  the  Employees'  Provident Funds & Miscellaneous Provisions (EPF & MP) Act, 1952.

Instructions  have  been  issued  by  Employees'  Provident  Fund  Organization (EPFO)  to  settle  death  case  claim  within  7  days.  Similarly,  for  payment  of Provident Fund (PF) and pension on the date of retirement, instructions have been issued by EPFO.

- (d): Payment of Employees' Provident Fund (EPF) contributions by employers has been made mandatory through internet banking vide notification No. G.S.R. 360 (E) dated 5 th  May, 2015.
- (e): A  Memorandum  of  Understanding  (MoU)  has  been  signed  between EPFO  and  CSE  e-Governance  Service  India  Limited  for  the  delivery  of services through Common Service Centre (CSC) for a period of 5 years.

The  services,  inter  alia,  include  Digital  Life  Certificate  for  Pensioners, Universal  Account  Number  (UAN)  card  related  services  and  Online  claim related services etc. using the CSC network.

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