Lok Sabha Question No. 2520 (UNSTARRED), answered on 2018-08-01
Subject: Punctuality of Trains
Ministry: RAILWAYS
Asked by: AJAY (TENI) MISRA, DEVENDRA (ALIAS) BHOLE SINGH SINGH, MALA RAJYA LAXMI SHAH

## GOVERNMENT OF INDIA MINISTRY OF RAILWAYS

## LOK SABHA UNSTARRED QUESTION NO. 2520 TO BE ANSWERED ON 01.08.2018

## PUNCTUALITY OF TRAINS

†2520.  SHRI AJAY MISRA TENI: SHRI DEVENDRA SINGH BHOLE: SHRIMATI MALA RAJYA LAXMI SHAH:

Will the Minister of RAILWAYS be pleased to state:

- (a)  whether there is any provision to compensate passengers in case of late running of trains and if so, the details thereof;
- (b)  the  name  of  States/Zones  in  the  country  particularly  in  northern India where automatic signal system is being  installed with a view to ensuring smooth and timely running of trains;
- (c) whether the Railways does not provide any information to passengers  regarding  delay  of  trains  despite  having  their  mobile numbers  and  this  results  into  6  to  10  hours  of  waiting  time  by  the passengers at stations; and
- (d)  if so, the reasons therefor and the steps being taken to inform each passenger about late running of trains?

MINISTER OF STATE IN THE MINISTRY OF RAILWAYS

ANSWER ( SHRI RAJEN GOHAIN)

- (a) to (d): A Statement is laid on the Table of the House.

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STATEMENT  REFERRED  TO  IN  REPLY  TO  PARTS  (a)  TO  (d) OF UNSTARRED  QUESTION  NO.2520  BY  SHRI  AJAY  MISRA  TENI,  SHRI DEVENDRA SINGH BHOLE AND SHRIMATI MALA RAJYA LAXMI SHAH TO BE ANSWERED IN LOK SABHA ON 01.08.2018 REGARDING PUNCTUALITY OF TRAINS

(a): There is no such provision for compensation in case of late running of trains. However, no cancellation charge or clerkage charge is levied and full fare is refunded to passengers, if the journey is not undertaken due  to  late  running  of  the  train  by  more  than  three  hours  of  the scheduled departure of the train from the journey commencing station. Refund  is  granted  subject  to  surrendering  of  the  original  PRS  counter ticket across the counter upto actual departure of the train and in the case  of  e-ticket  TDR  is  filed  online  before  the  actual  departure  of  the train.

(b):  Status  of  Automatic  Signaling  system  on  Indian  Railways  are  as follows:-

As on 30.06.2018

| Railways                 | Automatic Signaling (Unit in Route Kilometres (RKM)   | Automatic Signaling (Unit in Route Kilometres (RKM)   |
|--------------------------|-------------------------------------------------------|-------------------------------------------------------|
|                          | Existing                                              | Work in progress                                      |
| Total on Indian Railways | 2955                                                  | 1220                                                  |
| Status in Northern India | Status in Northern India                              | Status in Northern India                              |
| Northern Railway         | 242.21                                                | 135                                                   |
| North Central Railway    | 719                                                   | 553                                                   |

Automatic Signaling improves throughput and average speed.

(c)  &  (d):  Enquiry  related  information  on  train  running,  Rescheduled trains,  cancelled  trains  can  be  accessed  through  139,  National  Train Enquiry System (NTES) website and mobile (android) based app for live

train status. Indian  Railways  have  also introduced the facility of informing those passengers who  are going to board trains from next/upcoming stations through Short Message Service (SMS) about train delay  by  more  than  one  hour.    This  facility  has  been  introduced  for passengers of Rajdhani, Duronto, Shatabdi, Gatimaan, Tejas, Janshatabdi, Garibrath, Suvidha, superfast and Humsafar trains. In the event  of  rescheduling  of  the  trains  all  passengers  likely  to  board  at originating station are also extended SMS service on their available and valid mobile number.

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