Lok Sabha Question No. 3244 (UNSTARRED), answered on 2017-08-04
Subject: CGHS Empanelled Hospitals
Ministry: HEALTH AND FAMILY WELFARE
Asked by: KAPIL MORESHWAR PATIL, RAMESH POKHRIYAL NISHANK

## GOVERNMENT OF INDIA MINISTRY OF HEALTH AND FAMILY WELFARE DEPARTMENT OF HEALTH AND FAMILY WELFARE

LOK SABHA UNSTARRED QUESTION NO. 3244 TO BE ANSWERED ON 4 TH AUGUST , 2017

## CGHS EMPANELLED HOSP ITALS

## 3244. SHRI KAPIL MORESHWAR PATIL: DR. RAMESH POKHRIYAL 'NISHANK':

Will the Minister of HEALTH AND FAMILY WELFARE be pleased to state:

- (a) whether the various Central Government Health Scheme (CGHS) empanelled hospitals avoi providing credit facility  to CGHS beneficiaries especially to the pensioners, if so, the details thereof;
- (b) the number of complaints received by the Government in this regard during the last years and the current year, State/UT - wise;
- (c) the steps taken/being taken by the Government for quick redressal of such grievances and providing advanced medical facilities to the CGHS beneficiaries;
- (d) the details of private hospitals empanelled by CGHS in the country including Dehradu Lucknow;
- (e)  whether retired  Government  servants  having  life  time  CGHS  cards  are  allowed  to  tak treatment in the approved private hospitals in emergency and if so, the details thereof; a
- (f) whether the medicines prescribed by the above private hospitals are issued to th e patients by the CGHS dispensaries and if not, the reasons therefor?

## ANSWER THE MINISTER OF STATE IN THE MINISTRY OF HEALTH AND FAMILY WELFARE

(SHRI FAGGAN SINGH KULASTE)

- (a)  &  (b):There  are  some  such  complaints  in  respect  of  some  hospitals  empanelled  unde CGHS as per details  at Annexure -I.
- (c): The following  steps have been taken by the Government to redress such grievances.

counter

- (i) Government has issued directions to the empane lled hospitals to display names of two Nodal Officers alongwith their contact details at the reception assist/address the grievances of CGHS beneficiaries.

Contd.........

(ii) Issue of Show Cause Notice to hospitals against which complaints have been received.

(iii) Penalty of 15% of the Performance Bank Guarantee imposed on hospitals on violati provisions of MoA.

(iv) Warning letters issued to erring hospitals .

(v) As per the Memorandum of Agreement signed with hospitals CGHS can in spe t hospitals at any time and in the event of repeated default there is a provision for removal of from CGHS panel.

(d): The details of the private hospitals empanelled by CGHS are  at Annexure - II.

(e): Pensioner  CGHS  beneficiaries  are  en titled  to  take  treatment  in  private  hospitals empanelled under CGHS on a credit basis in emergent conditions and no prior permission required.

(f): Medicines prescribed by private empanelled hospitals in permitted cases are issue CGHS  by  the  ava ilable  brand  name/generic  names  except  non - admissible  items  like    dietary supplements, keto - analogues , etc.

………………..

Annexure -I Number of Complaints received against Private hospitals empanelled under CGHS

| Sr. No.   | Name of the City   | 2014   | 2015   | 2016   | 2017   |
|-----------|--------------------|--------|--------|--------|--------|
| 1         | Allahabad          | Nil    | Nil    | Nil    | Nil    |
| 2         | Ahmedabad          | Nil    | Nil    | Nil    | Nil    |
| 3         | Bangalore          | Nil    | Nil    | Nil    | Nil    |
| 4         | Bhopal             | Nil    | Nil    | Nil    | Nil    |
| 5         | Bhubaneshwar       | Nil    | Nil    | Nil    | Nil    |
| 6         | Chandigarh         | Nil    | Nil    | 1      | 1      |
| 7         | Chennai            | Nil    | Nil    | Nil    | Nil    |
| 8         | Dehradun           | Nil    | Nil    | Nil    | Nil    |
| 9         | Delhi              | 33     | 25     | 28     | 9      |
| 10        | Guwahati           | Nil    | Nil    | Nil    | Nil    |
| 11        | Gandhi Nagar       | Nil    | Nil    | Nil    | Nil    |
| 12        | Hyderabad          | Nil    | Nil    | 2      | 1      |
| 13        | Indore             | Nil    | Nil    | Nil    | Nil    |
| 14        | Jaipur             | Nil    | Nil    | Nil    | Nil    |
| 15        | Jabalpur           | Nil    | Nil    | Nil    | Nil    |
| 16        | Jammu              | Nil    | Nil    | Nil    | Nil    |
| 17        | Kanpur             | Nil    | Nil    | Nil    | Nil    |
| 18        | Kolkata            | Nil    | 2      | Nil    | Nil    |
| 19        | Lucknow            | Nil    | Nil    | Nil    | Nil    |
| 20        | Meerut             | Nil    | Nil    | Nil    | Nil    |
| 21        | Mumbai             | Nil    | Nil    | Nil    | 3      |
| 22        | Nagpur             | Nil    | Nil    | Nil    | Nil    |
| 23        | Pune               | Nil    | 41     | 28     | 14     |
| 24        | Patna              | Nil    | Nil    | Nil    | Nil    |
| 25        | Puducherry         | Nil    | Nil    | Nil    | Nil    |
| 26        | Ranchi             | Nil    | Nil    | Nil    | Nil    |
| 27        | Trivandrum         | Nil    | Nil    | Nil    | Nil    |
| 28        | Shillong           | Nil    | Nil    | Nil    | Nil    |
| 29        | Shimla             | Nil    | Nil    | Nil    | Nil    |
| 30        | Vishakhapatnam     | Nil    | Nil    | Nil    | Nil    |
| Total     | Total              | 33     | 68     | 59     | 28     |

## List of the HCOs empanelled under CGHS

| Sr. No.   | Name of the City   | Hospitals (a)   | Eye Clinics (b)   | Dental centres( c)   | a+b+c   | Diagnostic Centres (d)   |
|-----------|--------------------|-----------------|-------------------|----------------------|---------|--------------------------|
| 1         | Allahabad          | 18              | 1                 | 2                    | 21      | 2                        |
| 2         | Ahmedabad          | 14              | 4                 | 1                    | 19      | 1                        |
| 3         | Bangalore          | 16              | 33                | 4                    | 53      | 6                        |
| 4         | Bhopal             | 13              | 2                 | Nil                  | 15      | 3                        |
| 5         | Bhubaneshwar       | 10              | 1                 | 1                    | 12      | Nil                      |
| 6         | Chandigarh         | 7               | 5                 | 2                    | 14      | 1                        |
| 7         | Chennai            | 15              | 6                 | 3                    | 24      | 5                        |
| 8         | Dehradun           | 08              | 4                 | Nil                  | 12      | 4                        |
| 9         | Delhi              | 116             | 99                | 46                   | 261     | 62                       |
| 10        | Guwahati           | 3               | Nil               | Nil                  | 3       | 2                        |
| 11        | Gandhi Nagar       | Nil             | Nil               | Nil                  | Nil     | Nil                      |
| 12        | Hyderabad          | 46              | 14                | 1                    | 52      | 5                        |
| 13        | Indore             | 2               | Nil               | Nil                  | 2       | 2                        |
| 14        | Jaipur             | 24              | 12                | 2                    | 38      | 4                        |
| 15        | Jabalpur           | 18              | 7                 | 5                    | 30      | 4                        |
| 16        | Jammu              | Nil             | 1                 | Nil                  | Nil     | Nil                      |
| 17        | Kanpur             | 39              | 9                 | 1                    | 49      | 10                       |
| 18        | Kolkata            | 6               | 4                 | Nil                  | 10      | 10                       |
| 19        | Lucknow            | 9               | 12                | 3                    | 24      | 10                       |
| 20        | Meerut             | 19              | 6                 | 3                    | 28      | 1                        |
| 21        | Mumbai             | 24              | 15                | 3                    | 42      | 1                        |
| 22        | Nagpur             | 39              | 19                | 4                    | 62      | 12                       |
| 23        | Pune               | 19              | 10                | 1                    | 30      | 3                        |
| 24        | Patna              | 16              | 4                 | 4                    | 24      | 3                        |
| 25        | Puducherry         | Nil             | Nil               | Nil                  | Nil     | Nil                      |
| 26        | Ranchi             | 2               | 2                 | Nil                  | 4       | Nil                      |
| 27        | Trivandrum         | 1               | 3                 | Nil                  | 4       | 3                        |
| 28        | Shillong           | Nil             | Nil               | Nil                  | Nil     | Nil                      |
| 29        | Shimla             | Nil             | Nil               | Nil                  | Nil     | Nil                      |
| 30        | Vishakhapatna m    | 10              | 3                 | Nil                  | 13      | 2                        |
| 31        | Agartala           | Nil             | Nil               | Nil                  | Nil     | Nil                      |
|           | Total              | 494             | 276               | 86                   | 856     | 156                      |

## Annexure- II