Lok Sabha Question No. 2912 (UNSTARRED), answered on 2017-08-02
Subject: Non-receipt of Speed Post
Ministry: COMMUNICATIONS
Asked by: BHARAT SINGH

## GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS DEPARTMENT OF POSTS

## LOK SABHA UNSTARRED QUESTION NO.2912 TO BE ANSWERED ON 2 ND   AUGUST, 2017

## NON-RECEIPT OF SPEED POST

2912. SHRI BHARAT SINGH:

Will the Minister of COMMUNICATIONS be pleased to state:

- (a) whether  complaints  have  been  received  by  the  Government  regarding  nonreceipt  of  Speed  Post  Courier  by  the  recipients  across  the  country  especially  in Kolkata;
- (b) if  so,  the  details  thereof  including  the  number  of  such  cases  reported  during each of the last three years and the current year; and
- (c) the action taken by the Government in this regard?

## ANSWER

## THE MINISTER OF STATE (IC) OF THE MINISTRY OF COMMUNICATIONS & MINISTER OF STATE IN THE MINISTRY OF RAILWAYS (SHRI MANOJ SINHA)

(a) & (b)   Yes Madam, the Government has received a few complaints regarding nonreceipt of Speed Post articles by the recipients across the country including Kolkata viz a viz the Speed Post traffic, as indicated below:-

| S. No.   |   Traffic (Booking) of Speed Post Articles (in Crores) | Complaints on non receipt of Speed Post articles - Across the country   | %age Complaints on non receipt of Speed Post articles across the country to traffic of Speed Post articles   |   Complaints on non receipt of Speed Post articles - In Kolkata |
|----------|--------------------------------------------------------|-------------------------------------------------------------------------|--------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------|
| 2014-15  |                                                  39.87 | 1,07,029                                                                | 0.026%                                                                                                       |                                                              13 |
| 2015-16  |                                                  41.43 | 1,48,091                                                                | 0.035%                                                                                                       |                                                              24 |
| 2016-17  |                                                  46.31 | 1,36,011                                                                | 0.029%                                                                                                       |                                                             186 |

For non receipt of Speed Post articles to the recipients, in the current financial year,  till  June  2017,  the  Government  has  received  38,296  complaints  across  the country and 6 in Kolkata respectively .

The reasons for non-receipt of Speed Post articles to the recipients are:

-  wrong / incomplete address,
-  incorrect PIN Code
-  change in address

(c) In order to improve the functioning of Speed Post service, the Government has taken the following steps:-

-  Online track and trace system for Speed Post has been strengthened. Complete end to end status of an article can be tracked on the website of the Department of Posts (www.indiapost.gov.in) by entering 13 digits Bar  Code  number  generated  at  the  time  of  booking  of  Speed  Post articles.
-  Tracking of Speed Post articles through an Android based mobile app 'Post Info' has been put in place.
-  Android  based  mobiles  have  been  provided  to  postmen  for  delivery through postman mobile app to capture delivery in real time.
-  The facility of Short Messaging Service (SMS) is also being offered for giving the delivery status of an article.
-  Uploading of delivery data of speed post proactively on the speed net portal enables the customer to obtain delivery information.
-  Popularizing usage of PIN Code.
-  Departmental  vehicles  have  been  equipped  with  Geo  Positioning System (GPS) for monitoring movement on real time basis.
-  Nodal  Mechanized  Delivery  Centres  for  delivery  of  parcels  including Speed Post have been established.
-  Continuous monitoring of delivery of Speed Post articles is carried out at various levels like Circle, Region and Division.
-  For any failure on the part of individuals or system, necessary remedial and punitive action is taken.

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