Lok Sabha Question No. 123 (UNSTARRED), answered on 2017-02-02
Subject: Refund to Air Passengers
Ministry: CIVIL AVIATION
Asked by: LAKHAN LAL SAHU

## GOVERNMENT OF INDIA MINISTRY OF CIVIL AVIATION

UNSTARRED QUESTION NO. : 123

## LOK SABHA

(To be answered On the February 2017) 2nd

## REFUND TO AIR PASSENGERS

## 123\_ SHRI LAKHAN LAL SAHU

Will the Minister of CIVIL AVIATION

be pleased to state:-

- (a) the norms laid down t0 return booking amount of passengers who could not board the flight before take off;
- (c) the number of passengers who have been compensation due to cancellation and of flights during the last three years and the current year, year-wise; and paid delay
- (b), the time-frame; if any, fixed by the airlines for passengers to reach and wait at airport;
- (d) the action taken the erring airlines in each case ard the corrective steps taken by the Governfent in this regard? against

## ANSWER

Minister of State in the Ministry of CIVIL AVIATION

(Shri Jayant Sinha)

(a): Directorate General of Civil Aviation (DGCA} has issued Civil Aviation Requiremen Section-3- Air Transport; Series M, Part-II on "Refund of Airline Tickets to Passengers of Public Transport Undertakings" wherein the conditions for refund of ticket purchased by persons/passengers have been specified:

(c): As informed by the scheduled dom estic airlines, tota] number of passengers who have been compensation due to cancellation and of , flights during 2014,2015 & 2016 is placed at Annexure-I paid delay

(6): DGCA has not issued any regulation in this regard: Airlines are specifying check-in time their experience and requirements.

(d): Under the provision of Civil Aviation Requiremeat Section 3, Series M, Part IV airlines are required pay the compensation in case ofi cancellation/delays of flights and no additional action than those specified in the CAR is envisaged by DGCA under the provisions of the Aircraft Act 1934 and the Aircraft Rules 1937 issued thereunder:

|         | Cancellation        | Cancellation                      | Delays   | Delays                                    |
|---------|---------------------|-----------------------------------|----------|-------------------------------------------|
|         | No. of Pax Affected | Amount Facilities & Compensatio n | Affected | Amount spent on Facilities & Compensation |
| jan-14  | 21441               | 85,52 lakhs                       | 62114    | 53.73 lakhs                               |
| Feb-14  | 11825               |                                   | 36075    | 26.02 lakhs                               |
| Mar-14  | 10689               | 25.02 lakhs                       | 24628    | 19.17 Iakhs                               |
| Apr-14  | 9258                | 31.24 lakhs                       | 22485    | 25.07 lakhs                               |
| 14 May  | 5891                | 20.28 lakhs                       | 23740    | 26.55 Iakhs                               |
| Jun-14  | 9889                | 46.85 lakhs                       | 25040    | 22.96 iakhs                               |
| Jul-14  | 7019                | 38 lakhs                          | 21701    | 21.52 !akhs                               |
| Aug-14  | 9375                | 35.55 lakhs                       | 33904    | 29 iakhs                                  |
| Sep-14  | 10127               | 58.5 lakhs                        | 24254    | 24.84 lakhs                               |
| Oct-14  | 9736                | 58.2 lakhs                        | 62011    | 69.4 Iakhs                                |
| Nov-14  | 9007                | 47.79 lakhs                       | 34201    | 36.02 lakhs                               |
| Dec-14  | 21949               | 98.96 lakhs                       | 164957   | 111.85 lakhs                              |
| Jan-15  | 19869               | 79.72 lakhs                       | 189491   | 114.78 lakhs                              |
| Feb-15  | 9093                | 44.90 lakhs                       | 57439    | 48.8 iakhs                                |
| Mar-15  | 10748               | 37.94 lakhs                       | 34119    | 31,99 lakhs                               |
| Apr-15  | 12593               | 47.43lakhs                        | 45099    | 40.33lakhs                                |
| May-15  | 6068                | 28.36 lakhs                       | 35034    | 35.46 lakhs                               |
| Jun-15  | 8332                | 32.39 lakhs                       | 51256    | 47.05 lakhs                               |
| Jul-15  | 7224                |                                   |          | 35.36 lakhs                               |
| 15 Aug- | 5716                | 26.8 lakhs                        | 37800    | 43.7 lakhs                                |
| Sep-15  | 4837                | 37.05 lakhs                       | 30712    | 45.91 lakhs                               |
| Oct-15  | 4417                | 23.42 lakhs                       | 32214    | 43.33 lakhs                               |
| Nov-15  | 8524                | 29.91 lakhs                       | 63527    | 44.58 lakhs                               |
| Dec-15  | 19244               | 62 04 lakhs                       | 105874   | 84.49 lkhs                                |
| Jan-16  | 11247               | 40.58 lakhs                       | 116091   | 114.09 lakhs                              |
| Feb-15  | 5143                | 23.38 lakhs                       | 57979    | 30.31 Iakhs                               |
| Mar-16  | 6858                | 45.85 lakhs                       | 48696    | 52.41 lekhs                               |
| Apr-16  | 5025                | 25.10 lakhs                       | 40659    | 67.4 lakhs                                |
| May-16  | 7165                | 40.35 lakhs                       | 87323    | 94.24 iakhs                               |
| Jun-16  | 5793                | 31.65 lakhs                       | 50406    | 57.32 lakhs                               |
| Jul-16  | 4796                | 23.215 lakhs                      | 65953    | 51.33 lakhs                               |
| 16 Aue- | 18353               | 46.14 lakhs                       | 44158    |                                           |
|         | 17940               | 29.96 iakhs                       | 44824    | 48.08 lakhs                               |
| Oct-16  | 9376                | 62.03 lakhs                       | 58925    | 57.10 lakhs                               |
| Nov-16  | 24201               | 70.72 lakhs                       | 83260    | 77.72 lakhs                               |
| Dec-16  | 25600               | 134.92 lakhs                      | 300749   | 176.20 lakhs                              |