Lok Sabha Question No. 2336 (UNSTARRED), answered on 2016-11-30
Subject: Landline Broadband
Ministry: COMMUNICATIONS
Asked by: HARISHCHANDRA DEORAM CHAVAN, PRATAPRAO GANPATRAO JADHAV

## GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS DEPARTMENT OF TELECOMMUNICATIONS

## LOK SABHA UNSTARRED QUESTION NO.2336 TO BE ANSWERED ON 30 TH  NOVEMBER, 2016

## LANDLINE BROADBAND

†2336. SHRI HARISHCHANDRA CHAVAN: SHRI PRATAPRAO JADHAV:

Will the Minister of COMMUNICATIONS be pleased to state:

- (a) whether  the  number  of  cases  of  default  in  landline  broadband  connections  is increasing every year;
- (b) if  so, the details thereof, State-wise including Maharashtra and the reasons therefor; and
- (c) the efforts made by the Government to streamline the landline broadband services in order to resolve the problems/complaints?

## ANSWER

## THE MINISTER OF STATE (IC) OF THE MINISTRY OF COMMUNICATIONS & MINISTER OF STATE IN THE MINISTRY OF RAILWAYS (SHRI MANOJ SINHA)

(a)&b) The number of defaults in landline broadband connections (faults) have been increasing. The total number of faults in landline broadband connections in different telecom service areas including Maharastra telecom service area during the last two years and current year are enclosed as Annexure-I.

- (c) Telecom  Regulatory  Authority  of  India  (TRAI)  has  been  pursuing  with  service providers for improving Quality of Service. Wherever the quality of service benchmarks are not met, TRAI has also been imposing financial disincentives on service providers, for failure to comply with the benchmarks, in accordance with the provisions of the regulations.

In addition, telecom service providers are taking following efforts for streamlining the broadband services in order to resolve the problems/ complaints:

- (i) Since the fixed line broadband faults mainly occur due to damage of UG cable during road works, landslides and water logging in low land areas in rural, remote and hilly areas, all circles/field units have been asked  for  close  coordination  with  the  Local  bodies,  Public  Works Department (PWD), Water Authority and National Highway Authority of India (NHAI). In addition, regular patrolling of important cable routes to prevent cable thefts/cable damages.
- (ii) Field units are closely monitoring the Fault Repair Service System, to improve the same day fault clearance and next day fault clearance.
- (iii) Time to time rehabilitation and up gradation of external plant are also being done.
- (iv) Regular change of drop wires is done to make it joint free.
- (v) Change of faulty instrument/ Modems.
- (vi) Installation  of  Digital  Subscriber  Line  Access  Multiplexer  (DSLAM) nodes near the subscriber premises to reduce loop length.
- (vii) Monitoring  at  different  stages  so  that  faults  can  be  attended  at  the earliest.
- (viii) Regular check of subscribers wiring.

Annexure-I Number of complaints/ faults of landline broadband service in the last two years and the

current year

| Name of the Circle   | 2014-15                                           | 2015-16                                           | 2016-17 (up to Sep'2016)                          |
|----------------------|---------------------------------------------------|---------------------------------------------------|---------------------------------------------------|
| Name of the Circle   | Total no. of landline Broadband faults registered | Total no. of landline Broadband faults registered | Total no. of landline Broadband faults registered |
| Andhra Pradesh       | 354930                                            | 454168                                            | 259269                                            |
| Assam                | 28503                                             | 39548                                             | 24710                                             |
| Bihar                | 105586                                            | 130548                                            | 73606                                             |
| Kolkata              | 330153                                            | 332037                                            | 158058                                            |
| Delhi                | 1639964                                           | 1611650                                           | 858771                                            |
| Gujarat              | 178922                                            | 177313                                            | 99597                                             |
| Himachal Pradesh     | 28527                                             | 27212                                             | 13963                                             |
| Haryana              | 51310                                             | 50529                                             | 28157                                             |
| Jammu & Kashmir      | 19742                                             | 19310                                             | 11488                                             |
| Kerala               | 280661                                            | 697910                                            | 390176                                            |
| Karnataka            | 258675                                            | 246507                                            | 130767                                            |
| Maharastra           | 321112                                            | 378286                                            | 208362                                            |
| Mumbai               | 1402670                                           | 1353495                                           | 963329                                            |
| Madhya Pradesh       | 168175                                            | 180898                                            | 126366                                            |
| North East           | 10476                                             | 13422                                             | 8488                                              |
| Orissa               | 44486                                             | 48502                                             | 26296                                             |
| Punjab               | 232291                                            | 222340                                            | 148725                                            |
| Rajasthan            | 95192                                             | 171056                                            | 111920                                            |
| Tamilnadu            | 738178                                            | 745980                                            | 415760                                            |
| Uttar Pradesh(East)  | 118672                                            | 118897                                            | 55538                                             |
| Uttar Pradesh(West)  | 94359                                             | 97507                                             | 55957                                             |
| West Bengal          | 60253                                             | 65490                                             | 35066                                             |
| All India            | 6562837                                           | 7182605                                           | 4204369                                           |

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