#  Walcott House  Good

## Overview and CQC Inspections

### Overall  
**Good**

  * SafeGood
  * EffectiveGood
  * CaringGood
  * ResponsiveGood
  * Well-ledGood



### Our inspector's description of this service

  
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. The inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on 6 April 2017 and was unannounced. The inspection was carried out by one inspector. 

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and any improvements they plan to make. We reviewed information we held about the service, including previous inspection reports and notifications of significant events the provider sent to us. A notification is information about important events which the provider is required to tell the Care Quality Commission about by law. 

During the inspection we spoke with two people who lived at the home. As people had limited communication needs and were not able to tell us their experiences of living at the home we spoke to two relatives of people. We also spent time observing staff and people interacting.

We looked at the care plans and associated records for four people. We reviewed other records, including the provider’s internal checks and audits, staff training records, staff rotas, accidents, incidents and complaints. 

We spoke to the registered manager, the deputy manager and to two care staff as well as the provider’s Director of Care. 

This service was last inspected on 11 and 14 July 2014 when the service was rated ‘good’ overall with no concerns. 

### Who runs this service

Walcott House is run by Elysium Care Partnerships No 2 Limited

  * Mrs Joanne Clare Keen
  * Registered Manager


  * Mr Steven John Woolgar
  * Nominated individual



### Type of service

Residential homes

### Specialisms/services

Accommodation for persons who require nursing or personal care, Learning disabilities, Caring for adults under 65 yrs

## Inspection ratings

We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:

| ****Outstanding**** – the service is performing exceptionally well.  
---|---  
| **Good** – the service is performing well and meeting our expectations.  
| **Requires improvement** – the service isn't performing as well as it should and we have told the service how it must improve.  
| **Inadequate** – the service is performing badly and we've taken enforcement action against the provider of the service.  
| **No rating/under appeal/rating suspended** – there are some services which we can’t rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.  
  
## Ticks and crosses

We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.

| **There's no need for the service to take further action.** If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.  
---|---  
| **The service must make improvements.**  
| At least one standard in this area was not being met when we inspected the service and we have taken **enforcement action**.  
  
## Contact

### General enquiries

Telephone
    03000 616161
Fax
    03000 616171