npm package: @migahealth/intercom-react-native
Description: React Native wrapper to bridge our iOS and Android SDK
Author: Intercom
Latest version: 7.1.2

# Welcome to @intercom/intercom-react-native 👋

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> React Native wrapper to bridge our iOS and Android SDK

### 🏠 [Website](https://intercom.com/)
### 📚 [Developer Docs](https://developers.intercom.com/installing-intercom/docs/intercom-for-react-native)
___
### 📂 [Homepage](https://github.com/intercom/intercom-react-native#readme)
- [Installation](#installation)
  - [Android](#android)
    - [Automatic linking (React Native <=0.59)](#android-automatic-linking-with-react-native-v059-and-below)
    - [Manual linking (React Native <=0.59)](#android-manual-linking-with-react-native-v059-and-below)
    - [Setup](#android-setup)
    - [Permissions](#android-permissions)
    - [Push Notifications](#android-push-notifications)
    - [Push notification deep links support](#android-push-notification-deep-links-support)
  - [iOS](#ios)
    - [Manual linking (React Native <=0.59)](#ios-manual-linking-with-react-native-v059-and-below)
    - [Setup](#ios-setup)
    - [Permissions](#ios-permissions)
    - [Push Notifications](#ios-push-notifications)
    - [Push notification deep links support](#ios-push-notification-deep-links-support)
  - [Expo](#expo)
    - [Limitations](#limitations)
- [Common methods](#methods)
  - [Types](#types)
- [Usage](#usage)
- [Troubleshooting](#troubleshooting)
- [Author](#author)
- [License](#license)

## Installation

```sh
$ npm install @intercom/intercom-react-native
```
or
```sh
yarn add @intercom/intercom-react-native
```

### Android

If you're using React Native v0.60 or above, the library will be linked automatically without any steps being taken.

#### Android: Automatic linking with React Native v0.59 and below

```
$ react-native link @intercom/intercom-react-native
```

#### Android: Manual linking with React Native v0.59 and below

- Add below code to `android/settings.gradle`

```Gradle
include ':intercom-react-native'
project(':intercom-react-native').projectDir = new File(rootProject.projectDir, '../node_modules/@intercom/intercom-react-native/android')
```

- Then edit `android/app/build.gradle`, inside `dependencies` at very bottom add

```Gradle
implementation project(':intercom-react-native')
```

#### Android: Setup

- Add below lines to `android/app/src/main/java/com/YOUR_APP/app/MainApplication.java` inside `onCreate` method, replacing `apiKey` and `appId` which can be found in your [workspace settings](https://app.intercom.com/a/apps/_/settings/android).

```java
import com.intercom.reactnative.IntercomModule; //  <-- Add this line

// ...

@Override
public void onCreate() {
  super.onCreate();
  SoLoader.init(this, /* native exopackage */ false);

  // ...

  IntercomModule.initialize(this, "apiKey", "appId"); // <-- Add this line

  // ...
}
```

- Open `android/build.gradle` and change `minSdkVersion` to **21**, `compileSdkVersion` to at least **34** and `targetSdkVersion` to at least **33**

```Gradle
buildscript {
    // ...
    ext {
        buildToolsVersion = "29.0.2"
        minSdkVersion = 21 // <-- Here
        compileSdkVersion = 34 // <-- Here
        targetSdkVersion = 33 // <-- Here
    }
    // ...
}
```

- In `android/build.gradle` make sure that `com.android.tools.build:gradle` version is greater than `4.0.0`

```Gradle
dependencies {
    classpath("com.android.tools.build:gradle:4.0.1")
    // ...
}
```

#### Android: Permissions

You will need to include the [READ\_EXTERNAL\_STORAGE](http://developer.android.com/reference/android/Manifest.permission.html#READ_EXTERNAL_STORAGE) permission in `android/app/src/main/AndroidManifest.xml` if you have enabled attachments:

```xml
<uses-permission android:name="android.permission.READ_EXTERNAL_STORAGE"/>
```

You can also include [VIBRATE](http://developer.android.com/reference/android/Manifest.permission.html#VIBRATE) to enable vibration in push notifications:

```xml
<uses-permission android:name="android.permission.VIBRATE"/>
```

#### Android: Push Notifications

For Push notification support add `GoogleServices` and `Firebase Cloud Messagng` to your app.

**More information about push notification setup [HERE](https://developers.intercom.com/installing-intercom/docs/android-fcm-push-notifications)**

- Inside `android/build.gradle` add

```Gradle
buildscript {
    // ...
    dependencies {
        // ...
        classpath 'com.google.gms:google-services:4.2.0' // <-- Add this
    }
}
```

- In `android/app/build.gradle` in dependencies add `Firebase Messaging` and at the very bottom apply `Google Services Plugin`:

```Gradle
// ...

dependencies{
    implementation "com.facebook.react:react-native:+"

    implementation 'com.google.firebase:firebase-messaging:20.2.+' // <-- Add this
    // ...
}
// ...

apply plugin: 'com.google.gms.google-services' // <-- Add this
apply from: file("../../node_modules/@react-native-community/cli-platform-android/native_modules.gradle"); applyNativeModulesAppBuildGradle(project)
```

- Place `google-services.json` in `android/app` directory.

- Create `MainNotificationService.java` inside your app directory(`com.example.app`) with below content:

  ***Remember to replace `package com.example.app;`, with your app package name***

```java
package com.example.app;

import com.google.firebase.messaging.FirebaseMessagingService;
import com.google.firebase.messaging.RemoteMessage;
import com.intercom.reactnative.IntercomModule;

public class MainNotificationService extends FirebaseMessagingService {

  @Override
  public void onNewToken(String refreshedToken) {
    IntercomModule.sendTokenToIntercom(getApplication(), refreshedToken);
    //DO LOGIC HERE
  }

  public void onMessageReceived(RemoteMessage remoteMessage) {
    if (IntercomModule.isIntercomPush(remoteMessage)) {
      IntercomModule.handleRemotePushMessage(getApplication(), remoteMessage);
    } else {
      // HANDLE NON-INTERCOM MESSAGE
    }
  }
}
```

- Edit `AndroidManifest.xml`. Add below content inside `<application>` below `<activity/>`

**Make sure that `xmlns:tools="http://schemas.android.com/tools"` is added to `manifest` tag**

```xml
<!-- Add xmlns:tools to manifest. See example below-->
<manifest
  xmlns:tools="http://schemas.android.com/tools"
>
  <application>
    <activity>
      ...
    </activity>
    ...

    <!-- START: Add this-->
    <service
      android:name=".MainNotificationService">
      <intent-filter>
        <action android:name="com.google.firebase.MESSAGING_EVENT"/>
      </intent-filter>
    </service>

    <receiver
      android:name="com.intercom.reactnative.RNIntercomPushBroadcastReceiver"
      tools:replace="android:exported"
      android:exported="true"/>
    <!-- END: Add this-->

  </application>
</manifest>
```

- Add below code to your React Native app

```jsx
  useEffect(() => {
    /**
     * Handle PushNotification
     */
    const appStateListener = AppState.addEventListener(
      'change',
      (nextAppState) =>
        nextAppState === 'active' && Intercom.handlePushMessage()
    );
    return () => AppState.removeEventListener('change', () => true); // <- for RN < 0.65
    return () => appStateListener.remove() // <- for RN >= 0.65
  }
  , [])
```

#### Android: Push notification deep links support

- Add below code to `<activity>` inside `AndroidManifest.xml`

```xml

<activity
  android:name=".MainActivity"
  android:label="@string/app_name"
  android:configChanges="keyboard|keyboardHidden|orientation|screenSize|uiMode"
  android:launchMode="singleTask"
  android:windowSoftInputMode="adjustResize">
  <intent-filter>
    <action android:name="android.intent.action.MAIN"/>
    <category android:name="android.intent.category.LAUNCHER"/>
  </intent-filter>

  <!--  START: Add this  -->
  <intent-filter>
    <action android:name="android.intent.action.VIEW"/>
    <category android:name="android.intent.category.DEFAULT"/>
    <category android:name="android.intent.category.BROWSABLE"/>

    <data android:scheme="http" android:host="Your app url(www.app.com)"/> <!-- Edit this line -->
    <data android:scheme="Your app scheme(app)"/> <!-- Edit this line -->
  </intent-filter>
  <!--  END: Add this  -->

</activity>

```

See the [example app](https://github.com/intercom/intercom-react-native/blob/main/example/src/App.tsx) for an example of how to handle deep linking in your app.

### IOS

Intercom for iOS requires a **minimum iOS version of 15.**

```sh
cd ios
pod install
cd ..
```

If you're using React Native v0.60 or above, the library will be linked automatically without any steps being taken.

#### iOS: Manual linking with React Native v0.59 and below

See [How to manually link IOS Intercom SDK](docs/IOS-MANUAL-LINKING.md)

#### iOS: Setup

- Open `ios/AppDelegate.m` then add below code:

- At the top of file add the following:

```Objective-C
#import "AppDelegate.h"
#import <React/RCTBridge.h>
#import <React/RCTBundleURLProvider.h>
#import <React/RCTRootView.h>
// ...
#import <IntercomModule.h> // <-- Add This
```
- Inside `didFinishLaunchingWithOptions` before `return YES` add, remember to replace `apiKey` and `appId` which can be found in your [workspace settings](https://app.intercom.com/a/apps/_/settings/ios):
```Objective-C
  // ...
  self.window.rootViewController = rootViewController;

  [IntercomModule initialize:@"apiKey" withAppId:@"appId"]; // <-- Add this (Remember to replace strings with your api keys)

  return YES;
  }
```

#### iOS: Permissions

Add this permission to your `Info.plist`

```xml
<key>NSCameraUsageDescription</key>
<string>Access your camera to take photos within a conversation</string>
```

#### iOS: Push Notifications

>**Note**: You should request user permission to display push notifications.
e.g. [react-native-permissions](https://github.com/zoontek/react-native-permissions)

Add **Push Notifications** and **Background Modes > Remote Notifications** [Details HERE](https://developer.apple.com/documentation/xcode/adding-capabilities-to-your-app)


**Option 1: In your JavaScript code**

An example using [react-native-notifications](https://wix.github.io/react-native-notifications):

```jsx
// Request notification permissions
Notifications.registerRemoteNotifications();

// When permission is granted, send the device token to Intercom using [Intercom.sendTokenToIntercom(token)](#intercomsendtokentointercomtoken)
Notifications.events().registerRemoteNotificationsRegistered(({ deviceToken }: Registered) => {
  Intercom.sendTokenToIntercom(deviceToken);
});
```

**Option 2: In your native code**

- In `AppDelegate.m` at the top add

```Objective-C
#import <UserNotifications/UserNotifications.h>
```

- Request notification permissions when app launches by adding the following to `didFinishLaunchingWithOptions` before `return YES;`:

```Objective-C
- (BOOL)application:(UIApplication *)application didFinishLaunchingWithOptions:(NSDictionary *)launchOptions
{
    // ...

    // START: Code to add
    UNUserNotificationCenter *center = [UNUserNotificationCenter currentNotificationCenter];
    [center requestAuthorizationWithOptions:(UNAuthorizationOptionAlert + UNAuthorizationOptionSound)
                          completionHandler:^(BOOL granted, NSError *_Nullable error) {
                          }];
    [[UIApplication sharedApplication] registerForRemoteNotifications];
    // END: Code to add

    return YES;
}
```

- In same file, above `@end` add the following to send the device token to Intercom when permission is granted:

```Objective-C
- (void)application:(UIApplication *)application didRegisterForRemoteNotificationsWithDeviceToken:(NSData *)deviceToken {
    [IntercomModule setDeviceToken:deviceToken];
}

@end
```

#### iOS: Push notification deep links support

Add URL types

<img src="./docs/scheme-setup.png" alt="Xcode utl types" width="550"/>

Setup of React Native deep links can be found [Here](https://reactnative.dev/docs/linking#enabling-deep-links)

- Add import to `AppDelegate.m`

```Objective-C
#import "AppDelegate.h"

#import <React/RCTBridge.h>
#import <React/RCTBundleURLProvider.h>
#import <React/RCTRootView.h>

#import <React/RCTLinkingManager.h> <--Add this
```

- Add below code to `AppDelegate.m` above `@end`

```Objective-C
- (BOOL)application:(UIApplication *)application
   openURL:(NSURL *)url
   options:(NSDictionary<UIApplicationOpenURLOptionsKey,id> *)options
{
  return [RCTLinkingManager application:application openURL:url options:options];
}


- (BOOL)application:(UIApplication *)application openURL:(NSURL *)url
  sourceApplication:(NSString *)sourceApplication annotation:(id)annotation
{
  return [RCTLinkingManager application:application openURL:url
                      sourceApplication:sourceApplication annotation:annotation];
}

@end
```

See the [example app](https://github.com/intercom/intercom-react-native/blob/main/example/src/App.tsx) for an example of how to handle deep linking in your app.

___

### Expo

If you are using Expo, you can use the built-in plugin.

After installing this npm package, add the [config plugin](https://docs.expo.io/guides/config-plugins/) to the [`plugins`](https://docs.expo.io/versions/latest/config/app/#plugins) array of your `app.json` or `app.config.js`:

```json
{
  "expo": {
    "plugins": ["@intercom/intercom-react-native"]
  }
}
```

The plugin provides props for extra customization. Every time you change the props or plugins, you'll need to rebuild (and `prebuild`) the native app. If no extra properties are added, defaults will be used.

- `appId` (_string_): App ID from Intercom.
- `androidApiKey` (_string_): Android API Key from Intercom.
- `iosApiKey` (_string_): iOS API Key from Intercom.
- `intercomRegion` (_string_): Region for Intercom `US`, `EU`, `AU`. Optional. Defaults to `US`.

```json
{
  "expo": {
    "plugins": [
      [
        "@intercom/intercom-react-native",
        {
          "appId": "abc123",
          "androidApiKey": "android_sdk-abc123",
          "iosApiKey": "ios_sdk-abc123",
          "intercomRegion": "EU" // Europe
        }
      ]
    ]
  }
}
```

#### Push notifications

Add the following configurations into your `app.json` or `app.config.js`:

Place your `google-services.json` inside the project's root and link it

```json
{
  "expo": {
    ...
    "android": {
      "googleServicesFile": "./google-services.json",
      ...
    }
  }
```

Add the necessary permission descriptions to infoPlist key.

```json
{
  "expo": {
    ...
    "ios": {
      ...
      "infoPlist": {
        "NSCameraUsageDescription": "This is just a sample text to access the Camera",
      }
      ...
    }
  }
}
```

>**Note**: You should request user permission to display push notifications.
e.g. [react-native-permissions](https://github.com/zoontek/react-native-permissions)

Next, rebuild your app as described in the ["Adding custom native code"](https://docs.expo.io/workflow/customizing/) guide.


#### Limitations

- **No deep links support**: Deep Linking currently is not supported by this config plugin extension. This will be added in the future.


## Methods

## Import

### `import Intercom, { IntercomContent, Space } from '@intercom/intercom-react-native';`

___

### `Intercom.setUserHash(userHash) (Optional)`

Sets the user hash necessary for validation when Identity Verification is enabled.
***This should be called before any registration calls.***

### Options

| Type    | Type        | Required |
| ------- | --------    | -------- |
| userHash   | string   |yes        |

### Returns

`Promise<boolean>`

___

### `Intercom.loginUnidentifiedUser()`

Login a unidentified user.
This is a user that doesn't have any identifiable information such as a userId or email.

### Returns

`Promise<boolean>`

___

### `Intercom.loginUserWithUserAttributes({email,userId})`

Login a user with identifiable information.

### Options

One of below fields is required.

| Type    | Type     | Required |
| ------- | -------- | -------- |
| email   | string   |no        |
| userId  | string   |no        |

### Returns

`Promise<boolean>`

___

### `Intercom.updateUser(userAttributes)`

Updates a user in Intercom.

###### You can send any data you like to Intercom. Typically our customers see a lot of value in sending data that

* ###### relates to customer development, such as price plan, value of purchases, etc. Once these have been sent to
* ###### Intercom you can then apply filters based on these attributes.

```javascript
Intercom.updateUser({
  email: 'name@intercom.com',
  userId: 'userId',
  name: 'Name',
  phone: '010-1234-5678',
  languageOverride: 'languageOverride',
  signedUpAt: 1621844451,
  unsubscribedFromEmails: true,
  companies: [{
    createdAt: 1621844451,
    id: 'companyId',
    monthlySpend: 100,
    name: 'CompanyName',
    plan: "plan",
    customAttributes: {
      city: "New York"
    },
  }],
  customAttributes: {
    userCustomAttribute: 123,
    hasUserCustomAttribute: true
  }
});
```

### Options

| Type    | Type        | Required |
| ------- | --------    | -------- |
| userId   | string      |no        |
| email   | string      |no        |
| name   | string      |no        |
| phone   | string      |no        |
| languageOverride   | string      |no        |
| signedUpAt   | number (timestamp)      |no        |
| unsubscribedFromEmails   |boolean      |no        |
| companies   |array      |no        |
| customAttributes   | object `{key: boolean,string, number}`     |no        |

### Returns

`Promise<boolean>`
___

### `Intercom.logout()`

Logout is used to clear all local caches and user data the Intercom SDK has created. Use this at a time when you wish to
log a user out of your app or change a user. Once called, the SDK will no longer communicate with Intercom until a
further registration is made.

### Returns

`Promise<boolean>`
___

### `Intercom.logEvent(eventName, metaData)`

Logs an event with a given name and some metadata.

### Options

| Type    | Type        | Required |
| ------- | --------    | -------- |
| eventName| string  |yes        |
| metaData| object `{key: boolean,string,number}`  |no        |

### Returns

`Promise<boolean>`
___

### `Intercom.sendTokenToIntercom(token)`

This takes a push registration token to send to Intercom to enable this device to receive push.

### Options

| Type    | Type        | Required |
| ------- | --------    | -------- |
| token| string  |yes        |

### Returns

`Promise<boolean>`

___

### `Intercom.getUnreadConversationCount()`

Gets the number of unread conversations for a user.

### Returns

`Promise<number>`
___

### `Intercom.handlePushMessage()`

Handles the opening of an Intercom push message. This will retrieve the URI from the last Intercom push message.

```javascript
  useEffect(() => {
  /**
   * Handle PushNotification Open
   */
  const appStateListener = AppState.addEventListener(
    'change',
    (nextAppState) =>
      nextAppState === 'active' && Intercom.handlePushMessage()
  );

  return () => AppState.removeEventListener('change', () => {}); // <- for RN < 0.65
  return () => appStateListener.remove(); // <- for RN >= 0.65
}, []);
```

### Returns

`Promise<boolean>`
___

### `Intercom.present()`

Opens the Intercom Messenger automatically to the best place for your users.

### Returns

`Promise<boolean>`
___

### `Intercom.presentMessageComposer(initialMessage)`

Open the conversation screen with the composer pre-populated text.

### Options

| Type    | Type        | Required |
| ------- | --------    | -------- |
| initialMessage| string  |no        |

### Returns

`Promise<boolean>`

___

### `Intercom.presentSpace(Space.helpCenter);`

Open up your apps help center

### Returns

`Promise<boolean>`

___
### `Intercom.presentContent(IntercomContent.helpCenterCollectionsWithIds(collections))`

Present the help center with specific collections only .

###### Note: If the requested collections cannot be found, the full help center will be shown instead.
### Options

| Type    | Type        | Required |
| ------- | --------    | -------- |
| collections| string[]  |no        |

### Returns

`Promise<boolean>`

___
### `Intercom.fetchHelpCenterCollections()`

Fetch a list of all Collections.


### Returns
`Promise<HelpCenterCollectionItem[]>`


___
### `Intercom.fetchHelpCenterCollection(collectionId)`

Get a list of sections/articles for a collection.

### Options

| Type    | Type        | Required |
| ------- | --------    | -------- |
| collectionId| string  |yes        |

### Returns

`Promise<HelpCenterCollectionContent>`

___
### `Intercom.searchHelpCenter(searchTerm)`

Get a list of articles in the Help Center, filtered by a search term

### Options

| Type    | Type        | Required |
| ------- | --------    | -------- |
| searchTerm| string  |yes        |

### Returns

`Promise<HelpCenterArticleSearchResult[]>`

___
### `Intercom.presentContent(IntercomContent.articleWithArticleId(articleId))`

Displays article with given id.

| Type    | Type        | Required |
| ------- | --------    | -------- |
| articleId| string  |yes        |

### Returns

`Promise<boolean>`

___

### `Intercom.presentContent(IntercomContent.carouselWithCarouselId(carouselId))`

Displays carousel

### Options

| Type    | Type        | Required |
| ------- | --------    | -------- |
| carouselId| string  |yes        |

### Returns

`Promise<boolean>`

### Returns

`Promise<boolean>`

___

### `Intercom.setInAppMessageVisibility(visibility)`

Toggles visibility of in-app messages.

### Options

| Type    | Type        | Required |
| ------- | --------    | -------- |
| visibility| string  `GONE, VISIBLE` |yes        |

### Returns

`Promise<boolean>`
___

### `Intercom.setLauncherVisibility(visibility)`

Toggles visibility of the launcher view. Set as Intercom.Visibility.GONE to hide the launcher when you don't want it to
be visible.

### Options

| Type    | Type        | Required |
| ------- | --------    | -------- |
| visibility| string  `GONE, VISIBLE` |yes        |

### Returns

`Promise<boolean>`

___

### `Intercom.setBottomPadding(bottomPadding)`

Set the bottom padding of in app messages and the launcher.

Setting the bottom padding will increase how far from the bottom of the screen the default launcher and in app messages
will appear

### Options

| Type    | Type        | Required |
| ------- | --------    | -------- |
| bottomPadding| number |yes        |

### Returns

`Promise<boolean>`

___

### `Intercom.setLogLevel(logLevel)`

Set the level of the native logger

### Options

| Type    | Type        | Required |
| ------- | --------    | -------- |
| logLevel| string(`ASSERT, DEBUG, DISABLED, ERROR, INFO, VERBOSE, WARN`) |yes        |

### Returns

`Promise<boolean>`
___

### `Intercom.addEventListener(event,callback)`

Sets a listener for listed events:

| Event    | Platform        |
| ------- | --------    |
| IntercomUnreadConversationCountDidChangeNotification| IOS, Android  |
| IntercomHelpCenterDidShowNotification| IOS  |
| IntercomHelpCenterDidHideNotification| IOS  |
| IntercomWindowDidShowNotification| IOS  |      |
| IntercomWindowDidHideNotification| IOS  |

```javascript
useEffect(() => {
  const listener = Intercom.addEventListener('IntercomUnreadConversationCountDidChangeNotification', ({count}) => alert(count));
  return () => {
    listener.remove();
  }
}, [])
```

### Options

| Type    | Type        | Required |
| ------- | --------    | -------- |
| event| string (`IntercomEvents`)  |yes        |
| callback| function `({count?: number, visible?: boolean}) => void`  |yes        |

### Returns

`EmitterSubscription`

___
### Types

```typescript
type HelpCenterArticle = {
  it: string;
  title: string;
};

type HelpCenterSection = {
  name: string;
  articles: HelpCenterArticle;
};

type HelpCenterCollectionItem = {
  id: string;
  title: string;
  summary: string;
};

type HelpCenterCollectionContent = {
  id: string;
  name: string;
  summary: string;
  articles: HelpCenterArticle[];
  sections: HelpCenterSection[];
};

type HelpCenterArticleSearchResult = {
  id: string;
  title: string;
  matchingSnippet: string;
  summary: string;
};
```
___

## Usage

[Check example app](./example/src/App.tsx)
___

## Troubleshooting

- #### This project uses AndroidX dependencies, but the 'android.useAndroidX' property is not enabled.
  - To enable `jetifier`, add those two lines to your `gradle.properties` file:
    ```
    android.useAndroidX=true
    android.enableJetifier=true
    ```


- #### When Android app keeps stopping (E/AndroidRuntime: FATAL EXCEPTION: mqt_native_modules)
  - Add those lines to `dependencies` in `./android/app/build.gradle`:
    ```
    implementation 'androidx.appcompat:appcompat:1.1.0'
    implementation 'androidx.swiperefreshlayout:swiperefreshlayout:1.1.0-alpha03'
    ```


- #### When tests with Jest fail mentioning "Cannot read property 'UNREAD_CHANGE_NOTIFICATION' of undefined"
  - Make a `jest.mock` function with the library:
    ```
    // jest/setup.ts
    jest.mock('@intercom/intercom-react-native', () => jest.fn());
    ```

___

## Author

👤 **Intercom (https://www.intercom.com/)**


## Show your support

Give a ⭐️ if this project helped you!

## 📝 License

This project is [MIT](LICENSE) licensed.

***
Created with ❤️ by [Intercom](https://intercom.com/)