Title: Service Management For Dummies
Description: Manage your business from a services perspective  What if technology was designed to serve the business -- every time? That's service management! Done properly, it can make everybody happy -- the customer, the service provider, and the business owner. Understand the value of managing your physical environments and IT systems with an integrated approach. Learn how real companies improve business performance by streamlining business processes and applying service management standards and best practices.    Define service -- identify what the customer wants, how the business can provide it, and which technological tools will make it happen   Who's king? -- whether you're the IT manager or the business owner, see how to think like the customer  Standards are key -- understand the standards and best practices that can improve quality and reduce costs  Strategically speaking -- develop and implement a service management strategy  What's it worth? -- assess the costs and return associated with service management  Get down to business -- discover how to manage data centers, support services, desktops and devices, IT security, and other business services   See it at work -- explore case studies of service management in the manufacturing, retail, health care, hospitality, and other business sectors    Open the book and find:    How the digital world has altered service  Service management assets and tools   Resources for best practices and standards information  Advice for defining, creating, and maintaining a service management plan  The six layers of service management   How to optimize a data center  Ideas for managing your business assets as services  The role of virtualization and cloud computing
Subjects: Computer Technology, Nonfiction, Information technology, management, Management science