Title: Comebacks at work
Description: "A thought-provoking and practical book that will allow readers to break free of predictable ways of acting and speaking, take control of how they are treated at work, and ensure that difficult, repetitive, and avoidable situations never occur again"--Provided by publisher.
Subjects: Interpersonal confrontation, Interpersonal conflict, Conflict management, Interpersonal communication, Interpersonal relations