Title: Yao qian shu
Description: Ben shu cong"zhi ding da ke hu fa zhan zhan lue", "quan mian le jie da ke hu", "fen xi jing zheng dui shou", "que ding huo li neng li", "da ke hu fu wu ji hua yu shi shi"deng ba ge fang mian, Chan shu le da ke hu fu wu de nei han he ji ben zuo fa.
Subjects: Customer services, Qi ye guan li, Consumer satisfaction, Customer relations, Xiao shou guan li .