Title: Aftersales management
First published: 2009
Description: Every year large sums of money are wasted by the retail industry on badly managed after sales processes.  Aftersales Management shows how to create much stronger customer service with very little additional cost.  It explores what customers want, what sales people want, and how these points interface with the rest of a retailer's company.  It also discusses implementation, explaining how to manage key stakeholders both within the business (the various business functions and departments) and outside (such as manufacturers and suppliers).
Subjects: Business, Management, Nonfiction, Retail trade, management, Shopping, Quality control, Customer services, Customer relations, Retail trade, Returning goods, Quality of products
LC classification: HF5429 .B6636 2009