Title: The exchange
Description: "Features: details a four-stage process derived from the conflict resolution model used at the National Conflict Resolution Center for more than 25 years; includes background information on common causes of conflict; explains how to address emotionally charged issues, especially during times of restructuring, downsizing, and merger; provides the understanding required to preempt and de-escalate disputes before they become volatile."--Publisher's website.
Subjects: Interpersonal conflict, Conflict management, Personnel management, Interpersonal Relations, Case studies, Personnel Management, Prevention, Conflict (Psychology), Mediation, Gestion des conflits, Personnel, Études de cas, Direction, Médiation