Title: This is service design thinking
Description: "Twenty-three authors from the global service design community invested their knowledge, experience and passion to create this ... book. It introduces service design thinking to beginners and students, and will be a valuable resource for consultants, marketers, innovators and design professionals."--Cover.
Subjects: Service industries, Management, Service industries, management, Customer services, Creative ability in business, Lateral thinking, Creative thinking, BUSINESS & ECONOMICS, Industrial Management, Management Science, Organizational Behavior, Electronic books