Title: Effective communication
Description: Disc 1 Basic Components, Helper Qualities, and Attending Skills.  Illustrates effective attending skills. Discusses warmth, genuineness, openness and empathy as necessary interviewing qualities. Presents the need for client respect and autonomy.

Disc 2 Opening, Questioning, and Use of Silence.  Demonstrates techniques for handling the client-initiated interview and the professional-initiated interview. Illustrates common pitfalls in questioning and gives examples of helpful questions. Discusses causes of silence and presents therapeutic ways of handling it.

Disc 3 Responding and Closing.  Discusses the concepts of selective responding and focusing. Illustrates specific skills such as minimal encouraging, paraphrasing, reflecting feelings, and summarizing. Examines the problems caused by distortion. Describes specific ways to close the helping interview.

Disc 4 Instructor's Guide.  Explains the objectives, discussion questions, practice exercises, quizzes, and answer keys for all of the programs.

Disc 5 Self Grading Tests.
Subjects: Nurse and patient, Communication in nursing, Interpersonal communication, Interviewing