Title: The library's continuous improvement fieldbook
Description: "Innovations in continuous quality improvement are moving off the manufacturing line, out of the corporation, and into the library. This guide applies quality management concepts to make library processes more effective with 29 practical and easy-to-use templates. Using these "continuous improvement" tools, mapped to the specific outcomes needed, your library team will consistently add value to its community, make a difference to customers, and improve services."--Jacket.
Subjects: Case studies, Handbooks, manuals, Library administration, Total quality management, Gestion de bibliotheque, Manuel
Places: United States