Title: Dealing with difficult people
Description: "Managers who are distracted and frustrated by difficult behavior have less time and energy to devote to their core responsibilities. Dealing with Difficult People will help you boost your ability to work productively with anyone, anywhere. And in the process, you will improve your relationships with customers."--Jacket.
Subjects: Problem employees, Travail d'e quipe, De veloppement d'aptitudes, Re  glement de diffe rends, Interpersonal conflict, Gestion du personnel, Personnel management, Développement d'aptitudes, Travail d'équipe, Règlement de différends, Harvard Business School