Title: Quality services : a progress report, 1996 =
Subtitle: Services de qualité : rapport d'étape, 1996
First published: 1997
Subjects: Fonction publique, Customer services, Service à la clientèle, Total quality management in government, Civil service reform, Ministères, Qualité totale dans l'administration publique, Direction, Executive departments, Personnel management, Civil service, Personnel, Réforme
Places: Canada