Title: Total quality management
First published: 1994
Description: Total Quality Management, Second Edition gives you a completely up-to-date look at how 51 of the world's most successful companies put the total into TQM. Each of these companies, including 13 new additions and 23 Baldrige Award winners, is cited as a benchmark performer in a particular business function. Their examples help you set your sights on specific goals and learn a variety of ways to go about achieving each goal.

Each chapter features the best practices of one manufacturing company, one service company, and one small business.
Subjects: Case studies, Total quality management, Malcolm Baldrige National Quality Award, Gestion de la qualite, Ondernemingen, Kwaliteitszorg, Etudes de cas, Malcolm baldridge national quality award
Places: United States