Title: Crash course in dealing with difficult library customers
Description: "Libraries are public places--open to anyone and everyone. This book contains invaluable, practical tips for library staff who sometimes must deal with difficult or even dangerous individuals and situations"--
Subjects: Library users, Public services (Libraries), Libraries, Public relations, Security measures, Conflict management, LANGUAGE ARTS & DISCIPLINES / Library & Information Science / General, LANGUAGE ARTS & DISCIPLINES / Library & Information Science / Administration & Management, Libraries, united states, Libraries, public relations, Libraries, security measures
Places: United States