Title: Leading for growth
First published: 2007
Description: How any business leader can create an atmosphere of competitiveness for exceptional growth   When Ray Davis took over the local 40-person South Umpqua Bank in 1994, many people in the industry poked fun at his insistence that employees answer the phone with a cheery "World's Greatest Bank." Eleven years, $7 billion in assets, and 128 branches (or " bank stores" in Umpqua lingo) later, the moniker seems quite apt. Other banks scratched their heads when Davis sent his tellers to Ritz-Carlton to learn customer service and were intrigued when he hired a cutting-edge design firm to completely re-think retail layout. Now, with a top design award under their belt, a name change (there never was a North Umpqua bank), and a completely new definition of the banking business, Umpqua has become the darling of the entrepreneurial press and a growth powerhouse. The New York Times calls Umpqua "Starbucks with tellers."   Ray Davis (Portland, OR), named...
Subjects: Business, Corporations, Growth, Leadership, Management, Nonfiction, Organizational effectiveness, Umpqua Bank, Customer services, Banks and banking, united states
LC classification: HD58.9 .D39 2007