Title: "Cashier number 3 please"
Description: Ever been stressed by the queue in a fast food restaurant? Or an airline check in? Or had to wait ages in an A & E? When was the last time that you had to queue for something - and enjoyed the experience? In the fast paced wireless and e-enabled world why do we have to wait for service?
Subjects: Service industries, Quality control, Management, Services (Industrie), Qualité, Contrôle, Gestion, BUSINESS & ECONOMICS, Customer Relations