Title: Principles of total quality
First published: 1994
Description: "This edition addresses the theme of reliability against the backdrop of increasing litigation in the area of product performance. New chapters also introduce and provide a historical perspective for Six Sigma, and discuss practical applications of the concepts of service excellence within healthcare organizations." "This book also expands its analysis of management of process quality, customer focus and satisfaction, organizing for TQM, control charts for variables, and quality function deployment."--BOOK JACKET.
Subjects: Quality control, Total quality management, Standards, Business, Qualité totale, Qualité, Contrôle, Normes, BUSINESS & ECONOMICS, Industrial Management, Management, Management Science, Organizational Behavior