Title: Serving the American public
First published: 1996
Subjects: Management, Administrative agencies, Total quality management in government, Benchmarking (Management), Officials and employees, Executive departments, Consumer satisfaction, Information services, Dismissal of, Layoff systems, Rating of, Communication in industrial relations, Consumer complaints, Public relations, Strategic planning, Planning, Customer services, Government productivity, Downsizing of organizations, Total quality management, Complaints (Administrative procedure)
Places: United States