Title: Microsoft CRM for dummies
Description: The ideal introductory guide to Microsoft's much anticipated entry into the Customer Relationship Management (CRM) software marketplace  Discusses the key features of Microsoft's CRM software, including tools to help businesses sell more effectively, manage all customer communications in one place, track and convert leads, make informed decisions faster, and provide consistent service  Provides expert tips and tricks to make the software work more effectively  Explains how to achieve increased customer satisfaction, customer loyalty, and more profitable customer relationships  Author is considered one of a handful of global experts on CRM for small- and medium-sized businesses
Subjects: Computer Technology, Microsoft CRM, Nonfiction, Data processing, Relationship marketing, Customer relations, Microsoft software