Title: Aplikasi total quality management (TQM) dalam manajemen perguruan tinggi
Subtitle: tinjauan aspek dimensi kualitas dan fokus pelanggan : studi empirik pada Fakultas Ekonomi, Universitas Tanjungpura : laporan penelitian
Description: Application of total quality management (TQM) in the higher education management; empirical study in the Faculty of Economic, University of Tanjungpura, Indonesia.