Title: Improving library and information services through self-assessment
First published: 1999
Subjects: Libraries, Self-evaluation, Total quality management, Library administration, Library, archive & information management, Library & Information Science, Language Arts & Disciplines, Reference, Dienstverlening, Library Administration, Administration, Bibliotheken, Qualité totale, Kwaliteitszorg, Total Quality Management, Auto-évaluation, Library Services, Zelfevaluatie, Bibliothèques, Services de Documentation