Title: Training library staff and volunteers to provide extraordinary customer service
Description: A guide to training library staff that covers customer service essentials, general training guidelines, preparation, assessing and anticipating the needs of patrons, tracking and responding to feedback, planning self-development days, instituting continuous learning, and more. Includes resource tools.
Subjects: In-service training, Public services (Libraries), Library employees, Customer services, Library personnel management, Bibliotheques, Personnel, Formation en cours d'emploi, Services aux utilisateurs, Service a? la clientele