Title: Implementing Juran's Road Map for Quality Leadership
Description: "This practical guide to quality management is based on papers, presentations, and topic tracks from the Juran Institute's annual IMPRO conference for quality practitioners. It presents a complete, step-by-step road map for managers who want to introduce and sustain a successful quality initiative. This integrated model supplies the concepts, processes, and tools needed to achieve world-class quality performance in every business function and process."--BOOK JACKET.
Subjects: Total quality management, Benchmarking (management), Leadership