Title: The bottom line
Subtitle: determining and communicating the value of the special library
Description: "Describing how value is added and how it can best be measured, Joseph Matthews explains different types of evaluations (models, implications, and methods) and a variety of measures (input, process, and output). He shows how a cost-benefit analysis and a library balanced scorecard, along with effective communication, can position the library as a "value center" rather than a "cost center." A glossary, list of recommended reading, and an appendix (including a library benefits survey and a table of measures with respective definitions) make this the ultimate means of establishing the value of your library - an essential guide no special librarian should be without!"--BOOK JACKET.
Subjects: Organizational effectiveness, Administration, Cost effectiveness, Measurement, Library planning, Special libraries, Evaluation, Cout-efficacite, Mesure, Efficacite organisationnelle, INTEGRATED LIBRARY SYSTEMS, Libraries, Bibliotheques, Planification, Speciale bibliotheken, Evaluation Studies, Cost-Benefit Analysis, Evaluatie, Bibliotheques specialisees, Organization & administration, PLANNING, Communication, Libraries, special collections, Library administration