Title: Building process improvement capacity
Description: Research that linked experience, improvement, and competition has shown that learning - both in the form of practice with existing processes and in the form of process improvement - can create performance differentials among competitors who are otherwise similar in product, production technology, market, and cumulative output. How does an organization develop its capacity for process improvement - specifically, how can one practice such a process or skill? One can't simply repeat the same process improvement in order to get better at it.