Title: Dealing with Difficult People (Creating Success)
Description: Dealing with Difficult People looks at individual behaviour, what drives it and how to cope with it. It explains how to recognize and understand difficult people and their actions as a means to resolve problematic situations and awkward issues. A practical, accessible book, it is essential reading for managers looking to improve performance, sales people looking to win more business and for anyone who has to deal with difficult colleagues or the public.
Subjects: Business, Management, Nonfiction, Interpersonal conflict, Problem employees, Industrial Psychology, Conflict management, Customer relations, Interpersonal relations