Title: Assessing ILL/DD services
Description: "The purpose of the study is to collect and analyze current data on the performance of mediated and user-initiated (unmediated) ILL/DD services. The study also identifies and describes characteristics of low-cost, high-performing, mediated and user-initiated ILL/DD operations to assist ILL managers to improve their own operations." - p. x
Subjects: Document delivery, Interlibrary loans, Academic libraries, Research libraries