Title: Complete Guide to Preparing & Implementing Service Level Agreements
Subjects: Cost control, Quality control, Service industries, Service-level agreements, Total quality management, Library, archive & information management, Reference, Bibliotheekbeheer, Library Services, Library cooperation, Overeenkomsten, Public services (Libraries), Information Services, Library legislation, Consumer satisfaction, Library administration, Consumer Behavior, Services d'information, Administration, Bibliothèques, Qualité de service, Qualité totale, Services (Industrie), Qualité, Contrôle, Coût, Consommateurs, Satisfaction