Title: Developing new services
Subjects: Statistical methods, Satisfac ʹa o do consumidor, Management, Customer services, Industrie de service, Controle da qualidade, Contro le de qualite, Consumidor, Prestac ʹa o de servic ʹos, Service a   la cliente  le, Service industries, Quality control, Gestion strate gique, Consumer satisfaction, Satisfaction du consommateur, Relation avec la cliente  le