Title: Successful service operations management
First published: 2003
Subjects: Customer services, Management, Case studies, Operational research, Production & quality control management, Business & Economics, Business / Economics / Finance, Business/Economics, Customer Service, Business & Economics / Production & Operations Management, General, Dienstensector, Strategie, Customer services--management, Customer services--management--case studies, Hf5415.5 .m48 2003, 658.8/12
LC classification: HF5415.5